x
V 700
Installation Guide
VeriFone Part Number 28212, Revision A
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Target Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Terminal Overview The Vx700 Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Terminal Setup and Ergonomic References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Vx700 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Cable Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
RS-232 and USB Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connection Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
VeriFone Service Returning the Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
and Support Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
APPENDIX A Vx700 ATM - Vending Machine Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
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PREFACE
This installation guide assists machine manufacturers to properly install the Vx700
in terms of electrical connectivity as well as mechanical, security, and privacy
specifications.
This document is useful to payment/banking machine
manufacturers/implementors.
Target Audience
This document is organized as follows:
Document
Organization
benefits of the Vx700.
Vx700 into a payment machine/ATM.
Vx700.
local VeriFone representative or service provider, and information on how to order
accessories or documentation from VeriFone.
This section provides a quick reference to conventions used in this guide.
Guide
Conventions
The following conventions help the reader distinguish between different types of
information:
•
The courier typeface is used for code entries, filenames and extensions, and
anything that requires typing at the DOS prompt or from the terminal keypad.
•
•
The italic typeface indicates book title or emphasis.
Text in blue indicates terms that are cross-referenced. When the pointer is
placed over these references the pointer changes to the finger pointer,
indicating a link. Click on the link to view the topic.
NOTE
Notes point out interesting and useful information.
Cautions point out potential programming problems.
CAUTION
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PREFACE
Guide Conventions
WARNING
Warnings point out potential incidents where bodily injury might occur.
Various acronyms are used in place of the full definition. Table 1 presents
acronyms and their definitions.
Acronym Definitions
Table 1
Acronym Definitions
Definitions
Acronym
AES
Advanced Encryption Standard Algorithm
API
Application Programming Interface
Advanced RISC Machines
Certification Authority Public Key
Cipher Block Chaining mode
Chip on Glass
ARM
CAPK
CBC
COG
COGS
CTS
Cost of Goods Sold
Clear to Send
DEA/DES
DUKPT
ECB
ECR
EMV
ERS
HDLC
ICC
Data Encryption Algorithm/Standard
Derived Unique Key Per Transaction Method
Electronic Code Book mode
Electronic Cash Register
Joint Europay, MasterCard and Visa Standard
Engineering Requirements Specification
High-level Data Link Control
Integrated Chip Card (Smart Card)
Liquid Crystal Display
LCD
MAC
MDB
MMU
MSAM
MSR
OS
Message Authentication Code
Multi-Drop Bus
Memory Management Unit
Multiple Secure Access Module
Magnetic Stripe Reader
Operating System
PED
PIN
PIN Entry Device
Personal Identification Number
Point-of-Sale
POS
PRD
PSCR
RTS
Product Requirement Document
Primary Smart Card Reader
Ready to Send
SOC
SAM
SC
System on Chip
Secure Access Module
Smart Card (Integrated Chip Card)
Software Development Kit
Security Level 3 and 4
SDK
SL3
6
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PREFACE
Guide Conventions
Table 1
Acronym Definitions (continued)
Acronym
Definitions
SR
Ship Release
SRAM
STN
UI
Static Random Access Memory
Super Twisted Nematic
User Interface
USB
VSS
Universal Serial Bus
VeriShield Security Scripts
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PREFACE
Guide Conventions
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CHAPTER 1
Terminal Overview
This chapter provides a brief description of the Vx700. The Vx700 is one of
VeriFone’s versatile unattended payment solutions set. The Vx700 is designed for
manufacturers who want secure, PCI PED approved, EMV-compliant transaction
payment technology in their own payment/transaction machines.
x
The Vx700 is an outdoor-rated unattended keypad, suitable for payment
applications and process control, and features high reliability in tough
environments. Built around VeriFone’s successful Verix-based programming
The
V
700
Keypad
environment, the Vx700 gives access to a broad range of application software
components and sophisticated development tools.
Capable of operating from a wide range of input voltages, the Vx700 has low
power capabilities to enable use in critical power applications. An interface for
USB host and slave provides for simple connectivity over local or wide area
networks.
The Vx700 links to a variety of VeriFone card accepting devices for a complete
payment solution ranging from magnetic stripe to full EMV chip card processing. It
has options to directly support contactless payment cards, including MasterCard
PayPass, Visa payWave, M/Chip, and qVSDC, with the addition of an optional
plug-in contactless interface module and an external antenna that is mounted on
the integration equipment – such as a vending machine or kiosk.
The Vx700 has a stainless steel front panel that is rated at IP65. The rear panel
Features at a
Glance
containing the cable connections is rated at IP34. These features allow the Vx700
to operate in extreme environments. It is PCI PED approved for assured payment
security, has superior graphical display with optional backlighting, easy-to-use
long-life keypad with concave keys, and is vandal-resistant.
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TERMINAL OVERVIEW
Features at a Glance
The unique form factor of the Vx700 allows it to be fitted into bill acceptor cut-outs
for vending applications. It is equally suited for ticketing, transportation, kiosk,
petroleum dispensing, or drive-through restaurant deployments.
• Verix-based programming
environment.
• Small, easy to integrate form factor.
• Fits into bill acceptor cut-out.
• 2 million operation keypad, 16 keys.
• 128 x 64 backlit graphical display.
• IP65 sealed, -25C to +60C operating
range.
Figure 1
Vx700 overview
Exceptional Ease of Use
Features and
Benefits
•
16-key keypad with concave keys, high contrast legends, and tactile
identifiers.
•
•
•
•
•
•
•
External interface for four function user-defined keys.
128 x 64 backlit LCD.
Built-in multi-tone beeper.
External sounder connection.
USB and Serial connectivity.
Wide input voltage range (9V to 28V).
Low power consumption.
Critical Security Protection
•
Stainless steel front panel rated IP65 and IK09 vandal resistance
(10 Joules impact resistance).
•
•
•
Rear panel rated at IP34.
Petroleum and chemical resistant.
PCI PED 1.3 on-line and off-line approved.
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TERMINAL OVERVIEW
Features at a Glance
Strong Feature Set
•
Ensures uncompromising reliability from VeriFone, the worldwide leader in
e-payment.
•
•
•
•
•
•
•
•
•
•
Verix-based – able to run existing applications with only minor modifications.
High-level API for easy integration.
RS-232 and USB 2.0 serial ports.
Optional MDB interface for host and slave vending applications.
Optional V.22bis - V.34 modem with HDLC capability via USB connection.
Optional Ethernet 10/100 BaseT via USB connection.
Connects to SCR710 secure card reader.
Support for magnetic stripe cards (3 track) via SCR710.
EMV cards (EMV 4.0) via SCR710.
Optional support for 2 SAMs (Secure Access Modules).
Other Features
•
•
•
200 MHz ARM9 processor
4MB Flash, 2MB SRAM (standard)
8MB Flash, 4MB SRAM (option)
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TERMINAL OVERVIEW
Features at a Glance
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CHAPTER 2
Terminal Setup and Usage
To ensure that the Vx700 is mounted in the most comfortable viewing and reach
position, this section shows a series of guide dimensions for both standing
persons and wheelchair users.
Ergonomic
References
NOTE
The data in this section is based on average Caucasian males. For different
ethnic groups, refer to more accurate anthropometric data.
This section provides a general overview of the preferred mounting angle,
orientation, and viewing angle for ease of use and privacy. When installing the
Terminal Positioning
and Orientation
Vx700 in an unattended transaction/payment machine, consider the situations
Figure 2
Typical Terminal Usage Situations
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TERMINAL SETUP AND USAGE
Ergonomic References
The following requirements relates to the user’s privacy when entering PIN. The
area of visibility should be no larger than a cone taken from the number 5 key at
Privacy
an angle of 45o and covering an area of 270o directly in front of the user, as shown
in Figure 4.
270º
45º
Figure 4
PIN Entry Visibility Area
PIN entry can be secured using the payment machine’s structure (Figure 5) or by
Figure 5
PIN Entry Privacy Using the Machine’s Structure
Figure 6
PIN Entry Privacy Shield
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TERMINAL SETUP AND USAGE
Ergonomic References
Refer to Figure 7 and Figure 8 for the viewing angle and reach contours most
comfortable for a standing user when utilizing a payment machine/ATM.
Reach and Viewing
Angles (Standing
Users)
Figure 7
Comfortable Reach and Viewing Angle (Standing)
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TERMINAL SETUP AND USAGE
Ergonomic References
Figure 8 shows additional reach contours for standing users.
Figure 8
Reach Contours (Standing Users)
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TERMINAL SETUP AND USAGE
Ergonomic References
Wheelchair users prefer to use and view operating features when facing a
payment machine/ATM. They may also want to reach to the side for security,
mobility, and privacy reasons. It is important that, where possible, the machine
design provides a knee space to allow a frontal approach for wheelchair users.
Reach and Viewing
Angles (Wheelchair
Users)
comfortable for a wheelchair user when utilizing a payment machine/ATM.
Figure 9
Reach and Viewing Angles (Wheelchair Users)
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TERMINAL SETUP AND USAGE
Ergonomic References
Figure 10 shows additional reach contours for wheelchair users.
Figure 10
Reach Contours (Wheelchair Users)
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TERMINAL SETUP AND USAGE
x
Examine V 700 Features
Before you continue with the installation process, familiarize yourself with the
V 700 Features Vx700 features:
Examine
x
DISPLAY
KEYPAD
FUNCTION KEYS
Figure 11
Vx700 Features
The Vx700 includes the following features:
•
•
•
A 128 x 64 backlit display.
16-key Keypad and four Function keys.
Four color-coded function keys beside the Keypad (CANCEL [RED], CLEAR
[YELLOW], HELP [BLUE], ENTER [GREEN]).
Cable The Vx700 has 3 general connection options, depending on what the Vx700
Connections connects to:
1 MDB (Multi-Drop Bus) interface for host and slave vending applications.
2 V.22bis - V.34 modem with HDLC capability via USB connection.
3 Ethernet 10/100 BaseT via USB connection.
WARNING
Do not use a unit that has been tampered with or otherwise damaged.
The Vx700 comes equipped with tamper-evident label. If a label or component
appears damaged, immediately notify the shipping company and your VeriFone
representative or service provider.
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TERMINAL SETUP AND USAGE
RS-232 and USB Connections
Connections
COM 2
USB 2/3
COM 8
MSR
SAM
SDIO
USB COM 1 DC IN
Figure 12
Underside with Port Labels
The different connection options are listed below:
Connection Options
1
2
USB connects to a host system using cable VPN 27720-01-(R).
USB 2/3 connects to Ethernet networks using VPN 08448-03(R), USB
memory sticks, USB modem, or other USB devices. Additional software may
be required to support particular USB devices.
3
COM 1 connects to host system using a cable VPN 27716-01-(R) or an MDB
interface thru VPN 27712-01-(R).
4
5
6
7
8
COM 2 connects to the SCR710 Card Reader using a VPN 27718-01-(R).
COM 8 connects specific applications using a cable VPN 27717-01-(R).
SDIO connects to a contactless module (future expansion).
MSR connects to a card reader (future expansion).
DC IN connects to the power supply unit VPN CPS11224-3B-(R) (if required).
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TERMINAL SETUP AND USAGE
RS-232 and USB Connections
The following are the possible options for cable adapters to support the
peripherals for the Vx700:
Pin Connections
1
Serial Port (COM 1): Logical Port 1 (USB Slave, Serial, Power)
•
•
•
6-Wire RS232 port with TX, RX, RTS, CTS, DTR, and DCD signals.
Provides for back-to-back download capability.
Pin 10 allows the terminal to be turned off by raising this pin high; a low on
this pin re-powers the unit (default is low if this feature is not implemented
by the host).
Table 2
PIN
Logical Port 1 (UPSTREAM) Serial connections
RJ-48 (10 Way Connector)
1
2
3
4
5
6
7
8
9
10
TX
RX
RTS
CTS
DTR
VIN 9 - 28V
GND
DCD
MDB 12V
RECYCLE POWER
2
USB Slave: Logical Port 1 (USB Slave, Serial, Power)
•
•
•
Provides for 2-Wire USB device port.
Port is directly connected to CPU USB ports and is a USB slave.
Power is not supplied from the USB Host, Pin 1 is NC. This configuration
powers the Vx700 by the DC Jack.
Table 3
PIN
Logical Port 1 (UPSTREAM) USB connections
Mini USB “B” (5 way connector)
1
2
3
4
5
NC
nUSB (Slave)
nUSB (Slave)
NC
GND
22
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TERMINAL SETUP AND USAGE
RS-232 and USB Connections
3
Serial Port (COM 2 and 3): Logical Ports 2 and 3 (USB Host, Serial)
•
6-Wire RS232 port with TX, RX, RTS, CTS, DTR, and DCD signals and
VSYS out.
Table 4
PIN
Logical Port 2 (DOWNSTREAM) Serial connections
RJ45 (8 Way Connector)
1
2
3
4
5
6
7
8
TX
RX
RTS
CTS
DTR
VSYS OUT 12V
GND
DCD
Table 5
PIN
Logical Port 3 (DOWNSTREAM) Serial connections
RJ45 (8 Way Connector)
1
2
3
4
5
6
7
TX
RX
RTS
CTS
DTR
VSYS OUT 12V
GND
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TERMINAL SETUP AND USAGE
RS-232 and USB Connections
4
USB Host: Logical Ports 2 and 3 (USB Host, Serial)
•
•
•
•
•
2-Wire USB Host port for external peripherals.
Both ports provide up to 500mA, at 5V, for external peripherals.
Devices requiring a higher current and voltage are not supported.
A connector adaptor provides for a standard USB host connection.
The host may use existing USB Verifone dongles, such as the USB-
Modem and USB-Serial, as well as devices in development, USB-Ethernet
and USB memory sticks.
Table 6
PIN
Logical Ports 2 & 3 (DOWNSTREAM) USB connections
USB “A” (8 Way Connector)
1
2
3
4
5
6
7
8
USB POWER OUT 500mA
nUSB (HOST)
pUSB (HOST)
GND
USB POWER OUT 500mA
nUSB (HOST)
pUSB (HOST)
GND
24
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TERMINAL SETUP AND USAGE
RS-232 and USB Connections
The following figure shows the approximate location of Pin 1 on the ports of the
Vx700:
PIN 1
PIN 1
PIN 1
PIN 1
COM 2 USB 2/3
COM 8 MSR
SAM
SDIO
USB COM1 DCIN
PIN 1 PIN 1
Figure 13
Approximate Location of Pin 1
NOTE
For further assistance on the location of Pin 1, please contact your VeriFone
representative.
Turn off or unplug the host system when connecting or disconnecting the Vx700.
Memory corruption and data loss can result if the host system is processing data
when power is removed.
WARNING
Refer to the host system instructions for specific warnings.
If an extension cable is required, only USB-certified cables should be used.
NOTE
Standard accessories included with the Vx700 depends on the selected Vx700
part number. For more information, contact your VeriFone representative.
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TERMINAL SETUP AND USAGE
Connection to Secure Card Reader (Optional)
Connection to This section describes the connection of the Vx700 to the optional smart card
Secure Card reader SCR710.
Reader
(Optional)
VeriFone’s SCR710 is an outdoor-rated and robust secure card reader, suitable
for payment card acceptance in tough environments where reliability is
paramount.
The SCR710 Secure
Card Reader
The SCR710 provides three-track magnetic stripe reading capability along with a
full EMV 4.0 chip interface and Interac approval. It is PCI certified, which ensures
that sensitive cardholder data remains confidential during transfer to the attached
Vx700 PIN pad or Mx700 EPP.
NOTE
The SCR710 is powered by the Vx700 and has a power supply requirement of
12V DC with a maximum power consumption of 2.4W.
26
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TERMINAL SETUP AND USAGE
Power Supply
Not all Vx700 configurations and device contexts require the use of a power
supply – VeriFone ships power supplies with the Vx700 as required.
Power Supply
If you have changed the context in which the Vx700 is used or have questions
about which power supply should be used, contact your VeriFone representative.
CAUTION
Using an incorrectly rated power supply can damage the unit or cause it not to
work properly. Use only the recommended power supply, CPS11224-3B-(R), for
Connect and route all cables from the Vx700 before plugging the power pack cord
into a wall outlet or surge protector.
WARNING
NOTE
Disconnecting power during a transaction can cause transaction data files not yet
stored in memory to be lost.
To protect against possible damage caused by lightning strikes and electrical
surges, VeriFone recommends installing a power surge protector.
When the Vx700 has power and an application is loaded, the application starts
after the initial VeriFone copyright screen and displays a unique copyright screen.
If no application is loaded, DOWNLOAD NEEDED appears on the display after the
initial VeriFone copyright screen.
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TERMINAL SETUP AND USAGE
Power Supply
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CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the Vx700.
9V to 28V; 4A (option to support 45V DC)
Power
The Vx700 has the following power consumption modes:
Power Consumption
Full Speed
•
•
•
1.5W:
1W:
Low Power Mode
Sleep Mode
0.39W:
UL, ITE listed, Class 2 power supply:
DC Power Pack
100 - 240V AC, 50/60 Hz, 0.6A
12V DC, 4A
a Input rated:
b Output rated:
Power connector dimensions:
Outer: 5.5mm
Center: 2.1mm Shaft Length: 9.5mm
Barrel connector polarity:
Temperature The Vx700 operating range and humidity tolerance as follows:
-25° to 60° C (13° to 140° F)
5% to 95%; non-condensing
•
•
Operating Temperature
Relative Humidity
External The Vx700 has the following dimensions:
Dimensions
132mm
100mm
48.9mm
(5.2 in)
(4.0 in)
(2.0 in)
•
•
•
Length:
Width:
Height:
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SPECIFICATIONS
External Dimensions
30
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CHAPTER 4
Maintenance
The Vx700 has no user-maintainable parts. This section discusses procedures
and precautions for terminal care and maintenance.
To Clean the Terminal:
Cleaning the
Terminal
•
•
•
Slightly dampen a clean cloth with water and a drop or two of mild soap.
Wipe the Vx700 gently.
For stubborn stains, use alcohol or an alcohol-based cleaner.
Never use thinner, trichloroethylene, or ketone-based solvents – they may cause
deterioration of plastic or rubber parts.
CAUTION
Do not spray cleaners or other solutions directly onto the keypad or terminal
display.
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MAINTENANCE
Cleaning the Terminal
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CHAPTER 5
VeriFone Service and Support
For terminal problems, contact your local VeriFone representative or service
provider.
For product service and repair information:
•
USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time.
•
International – Contact your VeriFone representative.
Before returning a Vx700 to VeriFone, you must obtain an MRA number. The
following procedure describes how to return one or more terminals, for repair or
replacement (U.S. customers only).
Returning the
Terminal for
Service
NOTE
International customers are advised to contact their local VeriFone representative
for assistance regarding service, return, or replacement of terminals.
To Return a Terminal for Service
1 Get the following information from the printed labels on the bottom of each
Vx700 to be returned:
•
Product ID, including the model and part number. For example, “Vx700”
and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,” or “2xxxx-xx”.
•
Serial number (S/N xxx-xxx-xxx).
2 Obtain the MRA number(s) by completing one of the following:
a Call VeriFone toll-free within the United States at 1-800-VeriFone and
follow the automated menu options.
•
•
Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-953-
4172 (U.S.).
b Address a fax to “VeriFone MRA Dept.” with the model and part number(s)
•
Include a telephone number where you can be reached and your fax
number.
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VERIFONE SERVICE AND SUPPORT
Accessories
•
•
Address the Subject box with “To VeriFone MRA Dept.”
Reference the model and part number in the Note box.
NOTE
One MRA number must be issued for each Vx700 you return to VeriFone, even if
you are returning several of the same model.
3 Describe the problem(s).
4 Provide the shipping address where the repaired or replacement unit must be
returned.
5 Keep a record of the following items:
•
•
Assigned MRA number(s).
VeriFone serial number assigned to the Vx700 you are returning for
service or repair (terminal serial numbers are located on the bottom of the
unit.
•
•
Shipping documentation, such as air bill numbers used to trace the
shipment.
Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the Vx700).
VeriFone produces the following accessories for the
Vx700. When ordering, please refer to the part number in the left column.
Accessories
•
•
USA – VeriFone Customer Development Center, 800-VeriFone (837-4366),
Monday - Friday, 7 A.M. - 8 P.M., Eastern time.
•
International – Contact your VeriFone representative.
Contact your local VeriFone distributor to determine which power pack or
power cord fits your needs.
Power Pack
CPS11224-3B-(R)
21973-01
Universal DC power pack
(supplied separately)
AC power cord (US)
34
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VERIFONE SERVICE AND SUPPORT
Accessories
Data Cables
27720-01-(R)
08448-03-(R)
27716-01-(R)
27712-01-(R)
27718-01-(R)
27717-01-(R)
Host USB
Ethernet Adapter
Host RS-232
MDB interface
SCR710 Card Reader
USB Application
VX700 INSTALLATION GUIDE
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VERIFONE SERVICE AND SUPPORT
Accessories
36
VX700 INSTALLATION GUIDE
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APPENDIX A
x
V 700 ATM - This appendix shows the terminal dimensions of the Vx700 and the proper
Vending orientation of the terminal for installation in an ATM or Vending Machine.
Machine
Integration
This section illustrates the terminal dimensions for Vending Machine integration of
the Vx700. The images indicate measurements in Metric units.
Terminal
Dimensions
Figure 14
Terminal Dimensions showing Length, Width, and Height
VX700 INSTALLATION GUIDE
37
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x
V 700 ATM - Vending Machine Integration
This section illustrates the proper orientation of the Vx700 terminal with a Vending
Machine terminal panel.
Vending Machine
Integration for the
x
V 700
EARTH STUD
VENDING
MACHINE
PANEL
GASKET
VX700
Figure 16
Vending Machine Panel Orientation with the Vx700
VX700 INSTALLATION GUIDE
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VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
Tel: (800) VeriFone (837-4366)
x
V 700
Installation Guide
VeriFone Part Number 28212, Revision A
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