VTech Cordless Telephone mi6877 User Manual

Users Manual  
Models:  
mi6897/6877  
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Table of contents  
Answering system operation                             32  
Replace the handset battery                          45  
Turn the answering feature on and off                32 Additional information . . . . . . . . . . . . . . . . 46  
Day and time announcements                       32 Troubleshooting                                         46  
To check day and time                                 33 Troubleshooting                                         53  
Outgoing announcement                             34 Maintenance                                             54  
Record outgoing announcement                      34 Warranty                                                 54  
Listen to outgoing announcement                     35 Warranty                                                 55  
Delete outgoing announcement                       35 Important safety instructions                             56  
Message playback                                     35 FCC, ACTA and IC regulations                          57  
Announcements                                       36 The RBRC® Seal                                         58  
Options during playback                               36 Technical specifications                                 59  
Delete all messages                                   36 Index                                                     60  
Record and play memos                               37  
Remote access code                                  37  
Set remote access code                               38  
Remote operation                                     38  
Message alert                                         40  
Announcement only mode                            4ꢀ  
Turn announcement only mode on or off             4ꢀ  
Record the announcement only message            4ꢀ  
Call screening                                         42  
Number of rings                                       42  
Menu features                                         34  
Message window displays                             43  
Headset operation                                       44  
Headset jack                                           44  
Batteries                                                 45  
Battery care and performance                        45  
2
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NEED HELP?  
This manual has all the feature operations and troubleshooting you need to  
install and operate your new VTech telephone  Please take the time to review  
thoroughly to ensure proper installation so you can enjoy the benefits of this  
VTech innovative and feature rich product  You can also visit our website at  
www vtechphones com for support, shopping, and everything new at VTech  
In Canada, please visit www vtechcanada com  
Call VTech toll free from the US at ꢀ-800-595-95ꢀꢀ  
Call VTech toll free from Canada at ꢀ-800-267-7377  
3
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Getting started  
Parts checklist for mi6897  
  Telephone base  
2  Handsets (3)  
3  Charger power adaptors (2)  
4  Chargers (2)  
5  Telephone line cord  
6  Belt clips (3)  
Before using  
this telephone,  
you must read  
Important Safety  
Instructions on  
page 56  
3  Charger power  
adaptors (2)  
7  Batteries (3)  
8  Quick start guide  
9  Base power adaptor  
ꢀ0  Wall mount bracket  
ꢀꢀ  User’s manual  
  Telephone base  
2  Handsets (3)  
4  Chargers (2)  
To purchase replacement  
batteries, visit us on the  
web at www vtechphones  
com or call VTech  
5  Telephone line cord  
6  Belt clips (3)  
7  Batteries (3) 8  Quick start guide  
Communications, Inc  
at ꢀ-800-595-95  In  
Canada, contact VTech  
Telecommunications  
Canada Ltd  at www  
vtechcanada com or  
ꢀ-800-267-7377  
9  Base power adaptor  
ꢀꢀ  User’s manual  
ꢀ0  Wall mount bracket  
4
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Getting started  
Parts checklist for mi6877  
  Telephone base  
2  Handset  
3  Wall mount bracket  
4  Telephone line cord  
5  Quick start guide  
6  Belt clip  
7  Telephone base power adaptor  
8  Battery  
9  User’s manual  
3  Wall mount  
  Telephone base  
bracket  
2  Handset  
4  Telephone line cord  
5  Quick start guide  
6  Belt clip  
8  Battery  
7  Telephone Base power  
9  User’s manual  
adaptor  
5
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Installation  
Choose a location  
Install handset battery  
For optimal performance of your cordless  
telephone system:  
  Choose a central location for the  
  Align the two holes in the jack with  
the socket pins, then snap the plug  
into place according to the color-coded  
label  
2  Place the battery in the compartment with  
the wires tucked inside  
3  Replace cover by sliding it upwards until  
• Use only the  
VTech battery  
pack supplied  
with your phone  
• Place the  
handset in  
its telephone  
base when  
not in use to  
ensure optimum  
performance  
telephone base  
2  Install your phone(s) as far away as  
possible from any other cordless  
(wireless) devices such as cordless  
telephones, 802 ꢀꢀ wireless routers (for  
example, WiFi), etc  
3  Install your phone(s) as far away as  
possible from other electronic equipment  
such as microwave ovens, televisions,  
computers, etc  
it clicks into place  
4  Be sure to charge the battery in the  
handset for a minimum of ꢀ6 hours before  
you use your phone  
4  Install your telephone equipment away  
 
from heat sources and direct sunlight  
5  Avoid excessive moisture, dust or  
extreme cold  
  
2  
3
6
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Installation  
Connect power to telephone base/ handset chargers  
  Plug the power adapter into an electrical outlet not controlled by a wall switch, and the connector  
into the bottom of the telephone base  
If the battery has  
not been charged,  
place the handset  
in the telephone  
base, and allow  
it to charge for at  
least ꢀ6 hours  
2  Choose the location for your charger, and plug its power supply into an electrical outlet  
AC power outlet  
Telephone outlet  
AC power outlet  
Use only the VTech  
power supply  
provided with your  
telephone  
Connect to phone line  
Plug one end of the telephone line cord into the jack at the bottom of the telephone base, Then plug  
the other end of the cord into the wall outlet  
7
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Installation  
Check battery indicator  
If you see WARNING CHECK BATTERY! on the handset display, it indicates one of the following:  
  There is no battery in your handset  You need to install the supplied battery into your handset (see  
Install handset battery on page 6 )  
2  The battery needs to be replaced  
If the phone will  
not be used for  
a long period of  
time, remove the  
battery to prevent  
possible leakage  
If you have any  
trouble installing  
your phone,  
please refer to the  
Troubleshooting  
section near the  
end of this manual  
3  The battery has been installed incorrectly  Please reinstall (see Install handset battery) and/or  
see the diagram in the battery compartment of the handset  
When in LOW BATTERY mode, the keypad sounds, backlighting and speakerphone features do not  
work  When the battery has been charged, these features will return to their normal function  
LOW BATTERY  
Check for dial tone  
After the battery is charged, press  
on the handset  You should hear a dial tone  If not, see  
Troubleshooting  
8
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Installation  
If you subscribe to DSL service (optional)  
If you hear interference during conversations and/or your caller ID features are not functioning properly,  
install a noise filter to the telephone line between the telephone base and the telephone line jack.  
Contact your DSL provider to obtain a noise filter.  
Telephone line cord  
To single telephone  
jack (RJꢀꢀC)  
Noise filter  
(For DSL users)  
Belt clip (optional)  
To attach  
To remove  
9
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Wall mounting (optional)  
The wall mount brackets are designed for use on standard wall mount plates only  
  Follow the instruction on page 7 to connect the power to telephone base and phone line  
2  Line up the tabs on the wall mount adapters with the holes at the bottom of the telephone base  
Snap the wall mount bracket firmly in place.  
3  Mount the telephone base on the wall  Position the telephone base so that the mounting studs  
will fit into the holes on the wall mount bracket. Slide telephone base down on the mounting studs  
until it locks into place  
ꢀ0  
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Registration  
The mi6877 comes with one registered handset (named Handset 1)  Additonal handsets will be  
assigned numbers in the order they are registered (Handset 2, 3, 4)  You can register a maximum of four  
handsets  
The mi6897 comes with three registered handsets (named Handset 1, 2, and 3)  You can register  
one additional handset, which will be named Handset 4  
Additional handsets (mi6803) are available from your local authorized dealers or from our website  
at www.vtechphones.com in the U S , or www.vtechcanada.com in Canada  
Up to four extension handsets can be registered with the same telephone base, and two can be in  
operation at the same time  Each additional handset purchased will have to be registered separately  
following the instruction which comes with the optional handsets  
When first  
purchased you  
need to charge  
your handsets  
for five minutes  
before registering  
to telephone  
base  
The handset  
number is used  
as the extension  
number  
If the registration  
is not successful  
lift all handsets  
out of their  
telephone base  
or charger and  
place them  
NOT REGISTERED  
To register a handset  
When first purchased, all accessory handsets show NOT REGISTERED  
on the screen  To register a handset:  
  Place the handset in its charger (connected to a power outlet ) If PRESS  
FIND HNDST 4 SEC ON BASE does not appear on the screen after a  
few seconds, lift up handset and place in the charger again  
PRESS FIND HNDST  
4 SEC ON BASE  
2  On the main telephone base,  
• Press and hold INT/FIND HANDSET key for four seconds  
• Release INT/FIND HANDSET key when IN USE light is on  
back in the  
telephone base  
or charger  Try  
the registration  
process again  
Four  
seconds  
later:  
After about ꢀ0 seconds the handset will emit a tone and the handset will be assigned the lowest  
extension number not previously assigned to another system handset (ꢀ-4) when successfully  
registered  Repeat steps ꢀ and 2 if handset is not registered within two minutes  
ꢀꢀ  
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Registration  
If you are replacing a handset on a system that has the maximum number of registered handsets or  
wish to change the assigned handset number of your registered handsets, you must first de-register  
the handsets, then re-register all handsets  
If de-register  
process does  
not work you  
may need to  
reset the system  
and try again  
To reset: pick  
up the handset  
and press  
To de-register all handsets  
  Press and hold INT/FIND HANDSET on the main telephone base for ꢀ0 seconds  
2  When the IN USE light starts to flash, release the INT/FIND HANDSET button  
3  Press and release INT/FIND HANDSET again  The IN USE light will turn off and in a few seconds,  
all handsets will be de-registered  
4  All handsets will show NOT REGISTERED  
NOT REGISTERED  
  Press the OFF  
button and place  
the handset back  
into the telephone  
base or charge  
ꢀ2  
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Handset layout  
  Earpiece  
2  CID/  
3  Headset jack (2 5mm)  
4. Talk/flash  
5  Dialing keys (0-9, *, #)  
6  Redial/pause  
7  Mute/remove  
8  LCD display  
9  Menu/select  
ꢀ0  Directory/  
ꢀꢀ  Volume (on side of handset)  
ꢀ2  Off/clear  
ꢀ3  Speaker  
8
9
2
3
ꢀ0  
ꢀꢀ  
ꢀ2  
ꢀ3  
4
ꢀ4  Intercom  
5
ꢀ4  
6
7
ꢀ3  
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Telephone layout  
  In use indicator  
2  Charging indicator  
3  Speaker  
4  Setup  
5  Intercom/find handset  
6  Repeat  
19  
18  
17  
20  
22 21  
7  Play/stop  
8  Skip  
9  Time/set  
ꢀ0  Change  
ꢀꢀ  Dialing keys (0-9, *, #)  
ꢀ2  Redial/pause  
ꢀ3  Mute  
16  
15  
14  
13  
12  
1
2
11  
ꢀ4  Clear  
3
ꢀ5  Directory  
ꢀ6  Sel/menu  
ꢀ7  Caller ID  
4
5 6 78 9 10  
ꢀ8  Flash  
ꢀ9  Record/memo  
20  Volume  
2ꢀ  Delete  
22  Answer on/off  
ꢀ4  
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Visual indicators  
Handset icons  
Icon  
Description  
MUTE  
NEW  
• Turns on when the microphone is muted  
• Turns on when missed calls have not been reviewed  
• Turns on when the handset ringer is off  
• Low battery indicator or charging indicator  
Base icons  
Icon  
Description  
MUTE  
• Turns on when the microphone is muted  
• Turns on when missed calls have not been reviewed  
• Turns on when the telephone base ringer is off  
NEW  
ꢀ5  
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Visual indicators  
Handset LEDs  
LED  
Description  
• On when handset speakerphone is in use  
Base LEDs  
LED  
Description  
• On when base speakerphone is in use  
IN USE  
• On when the phone is being used  
• Flashes when an extension phone is being used  
CHARGE  
MUTE  
• On when the handset is charging in the base  
• On when the microphone is muted  
ANS ON/OFF  
• On when the answering system is on  
ꢀ6  
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Telephone operation  
Making calls  
From the Handset:  
• Press  
the phone number  
-OR-  
Dial the phone number first, then press  
• To end your call press OFF or place the handset in its base  
From the telephone base:  
• Press SPEAKER  Dial the phone number  
-OR-  
(or SPEAKER to use the handset speakerphone feature), then dial  
The procedure  
to adjust the  
volume is the  
same for the  
(or SPEAKER)  
handset earpiece,  
speakerphone,  
and headset  
Use  
/FLASH  
to access other  
phone company  
subscriber  
services  
described by your  
provider  
Dial the phone number first, then press SPEAKER  
• Press SPEAKER to end your call  
Answering calls  
From the Handset:  
• Press  
, SPEAKER or any dialing keys  
• To end your call press OFF or place the handset into its base  
From the telephone base:  
• Press SPEAKER or any dialing keys  
• Press SPEAKER to end your call  
Volume control  
Press the VOL or on the handset or base to adjust listenting volume  when  
you change the volume level, the new setting is saved  The new volume level will  
be applied each time you use the handset, speakerphone or headset  
Flash function  
When you subscribe to the call waiting service from your telephone company, press  
/FLASH to  
switch to the new call when you receive a call waiting signal  Press  
/FLASH again to switch back  
to the original call  
ꢀ7  
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Telephone operation  
Redial  
• When the handset is idle, press REDIAL/PAUSE to display the last  
telephone number dialed from the handset (up to 32 digits)  Use or  
to scroll through the last five numbers dialed. When the beginning  
or the end of the redial list is reached, a double beep will sound  
If the redial  
memory is empty,  
and REDIAL is  
pressed, a double  
beep will sound  
• When the desired number is reached, press  
or SPEAKER  
• To erase the displayed number, press REMOVE on the handset (or DELETE on the base)  A  
confirmation beep will sound.  
• Press OFF on the handset (or CLEAR on the base) to exit the redial review list  
Mute  
• During a call, press the MUTE key to disable the microphone  You  
will not be heard but you will be able to hear the other person  The  
screen will display MUTED briefly:  
PHONE  
MUTED  
00:00:15  
MUTE  
• Press MUTE again to return to the normal two-way conversation  
MICROPHONE ON will display briefly.  
Intercom  
You can have intercom conversations between system handsets or  
INTERCOM TO:  
the base  
• When the handset or base are idle (off), press INT on the handset  
or INT/FIND HANDSET on the base, the screeen will display:  
• Press dialing keys to select the called handset number to be called  
(ꢀ-4 or 0 for the base)  
HANDSET 2  
IS CALLING  
• The other handset or base will ring and the screen will display (for  
example):  
ꢀ8  
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Telephone operation  
• Press  
, SPEAKER, INT or any dialing key on the other handset  
INTERCOM  
(or SPEAKER or INT/FIND HANDSET on the base) to answer the  
intercom call  The screen will display:  
• To end the call, press INT, or OFF on either handset (or CLEAR on  
the base), or place the handset back in its telephone base  
INTERCOM ENDED  
If the other handset being called is out of range or on an external call,  
when paged, the display of the calling handset will show:  
UNABLE TO CALL  
TRY AGAIN  
Call forward  
An external call can be forwarded from base to handset, handset to  
handset, or handset to base  
• If you are on an external call, you can forward the call to another  
handset or base by pressing and holding INT  The calling handset  
display will show FORWARD TO and you should input the number  
of the desired handset (ꢀ-4, or 0 for the base)  
• The called handset or base will show INCOMING CALL and start  
ringing  
FORWARD TO:  
CALL BACK  
• Press  
, SPEAKER or any of the dialing keys on the called handset  
(SPEAKER or INT/FIND HANDSET on the base) to answer the  
call  
If the forwarded call is not answered within 30 seconds, the external  
call will be returned to the first handset, the display will show CALL  
BACK, and ring for 30 seconds  If the returned call is not answered  
within 30 seconds, the external call will end automatically  
ꢀ9  
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Telephone operation  
Call transfer  
An external call can be transferred from base to handset, handset to handset, or handset to base  
• The person at a handset or base can transfer an external call to another handset or base by  
pressing INT (SPEAKER or INT/FIND HANDSET on the base)  The external call is put on hold  
automatically  
For the INT/FIND  
HANDSET  
function to work,  
the system  
• Select the handset number to be transferred (ꢀ-4 or 0 for the base )  
• The called handset or base will ring and the screen will show HANDSET 1 IS CALLING  
handsets need  
to be in idle (off)  
mode  
• Pick up the transferred call on the called handset by pressing  
, SPEAKER or INT  
• The people at the two handsets/base will be able to talk to each other  Either person can hang up  
allowing the conversation with the external person to resume  CALL TRANSFERRED will briefly  
be displayed on the calling handset  
If the transferred call is not answered within ꢀ00 seconds, the intercom attempt will be automatically  
ended and the external call will return to the first handset.  
Conference call  
It is possible to establish a conference call between any two handsets (or  
a handset and the telephone base) and the external line  
PHONE 00:00:25  
If the telephone base or a handset is already connected to the external line,  
the telephone base or a handset can join the call by pressing SPEAKER on  
the telephone base or  
on a handset  A conference call will immediately  
be established  The screens will show:  
Intercom/find handset  
If you cannot find your handset(s) press INT/FIND HANDSET on the telephone base to page the  
handset(s) for up to 60 seconds  
• When the handset is not being used, press INT/FIND HANDSET  
• Press dialing keys to select the called handset number to be called  
20  
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Telephone operation  
-OR-  
Press * or wait 3 seconds you can page all handsets  
** PAGING **  
• All handsets will ring and the screen on the handsets and the telephone  
base will display (for example):  
• To cancel the page at the handset, press  
, SPEAKER or any dial  
pad key (0-9, *, #) on the handset, or press INT/FIND HANDSET at  
the base  Pressing OFF on a handset will silence the ringer but not cancel the page  
2ꢀ  
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Directory  
Your phone can store up to 50 entries (numbers with names) in memory  Each memory location can  
hold up to 32 digits for the number and ꢀ6 characters for the name  
All handsets and  
the base share a  
common directory,  
stored in the base  
Entries entered  
into one handset  
are available at  
all handsets and  
base, and if a  
Store a new entry  
• Press MENU on the handset or base  
• With DIRECTORY selected, press SEL  
• Press to select STORE  Press SEL  
• You will be prompted to ENTER NUMBER  Use the dialing keys  
to enter the number to be stored in the directory  Press MUTE/  
REMOVE on the handset (or DELETE on the base) to backspace  
ENTER NUMBER  
800-595-9511_  
and make corrections  Press SEL when you are done entering the  
directory entry  
is deleted, it will  
disappear from  
all handsets and  
base  
• While entering  
numbers,  
press and hold  
REDIAL/PAUSE  
to add pauses if  
necessary  
phone number  
• You will then be prompted to ENTER NAME  Use the dialing keys  
to enter the name you wish to store  Press SEL when you are done  
entering the name  
ENTER NAME  
_
• A confirmation tone will sound, and the new directory entry will  
briefly be displayed.  
If there is a  
duplicated number  
in the directory, the  
LIST FULL  
• If the directory is full, the handset will display LIST FULL  
display will  
show: ALREADY  
SAVED  
22  
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Directory  
Characters by number  
Pressing any particular key causes different characters to be displayed in the following order:  
Characters by number of key presses  
Key  
2
3
4
5
6
7
&
c
f
8
9
#
,
-
 
1
2
3
4
5
6
7
8
9
0
A
D
G
J
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
a
d
g
j
b
e
h
k
n
p
u
w
i
L
O
R
V
Y
l
M
P
T
m
7
t
o
q
v
x
r
s
z
W
0
9
y
?
!
/
(
)
@
space  
#
23  
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Directory  
Review and dial entries  
> DIRECTORY  
CALL LOG  
• Press MENU on the handset or telephone base, with DIRECTORY  
highlighted, press SEL  With REVIEW in the first line, press  
SEL  
When reviewing  
the directory,  
the second line  
of the display  
will show the  
number, up to  
ꢀ6 digits  For  
phone numbers  
longer than ꢀ6  
digits, only the  
first 13 digits  
- OR -  
With the handset or telephone base idle, press  
to enter the  
directory review mode. The first directory entry will be displayed.  
• Scroll through the directory entries using  
and  
or enter the  
first character of the name to be searched (using the digit keys).  
Continue pressing the  
or  
keys, until you reach the desired  
entry  
will be shown  
Press  
or # to  
*
scroll the phone  
number to see  
the additional  
digits  
• Press  
or SPEAKER to dial the number  
Edit a directory entry  
• Follow the steps in Review and dial entries above to reach the entry  
to be edited  
If there are no  
entries in the  
directory when  
it is accessed,  
DIRECTORY  
EMPTY will  
display  
• Press SEL to enter number edit mode  
EDIT NUMBER  
• Press MUTE/REMOVE on the handset (or DELETE on the telephone  
base) to backspace, then press the dialing keys to correct the number  
Press and hold REDIAL/PAUSE to add pauses if necessary  
800-595-9511_  
24  
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Directory  
• Press SEL  
EDIT NAME  
VTECH COM_  
• Press MUTE/REMOVE on the handset (or DELETE on the  
telephone base) to backspace and use the dialing keys to enter  
the correct name  
• Press SEL when you are done editing the entry  You’ll hear a  
confirmation tone.  
Delete a directory entry  
• Follow the steps in Review and dial entries (page 24) to reach  
the entry to be deleted  
• Press MUTE/REMOVE on the handset (or DELETE on the  
telephone base) to delete the entry. A confirmation tone will  
sound  
• The handset or telephone base will then advance to the next entry,  
if any  
25  
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Caller ID  
Caller ID - call waiting with CID  
Your phone is capable of displaying the number of the caller before  
the call is answered (caller ID or CID)  If the number is already in the  
directory, the name of the caller will also be displayed  Your phone can  
hold up to 50 CID entries  
Due to regional  
incompatibilities,  
CID information  
may not be  
available for every  
incoming call  
In addition, the  
calling parties  
may intentionally  
block their names  
and/or phone  
• The handset or base display inform you when there are calls that have  
not been answered by a system handset or base  These are missed  
calls  If you answer a call before the information appears on the screen,  
it will not be in the caller ID log  
HANDSET 1  
5 MISSED CALLS  
• The NEW icon in the lower left corner indicates the call has not yet  
been reviewed  
numbers from  
being sent  
These are  
• Press and hold REMOVE on the handset (or DELETE on the base)  
will clear all missed CID records  
subscription  
services provided  
by most regional  
telephone service  
providers  You  
HANDSET 1  
• After all missed CID records are reviewed, the screen will show:  
must subscribe to  
these services to  
enjoy the benefits  
of these features  
If you do not  
Your phone can also display the name and number of the call waiting caller, (call waiting caller ID,)  
so you can decide whether to answer the incoming call, or continue with the current conversation  
subscribe to CID  
services, you can  
still use your phone  
and the other  
features it offers  
26  
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Caller ID  
Review caller ID  
When the handset or base is idle (off), press the  
caller id review mode  
to enter the  
Press OFF on  
the handset (or  
CLEAR on the  
base) any time  
to exit the caller  
ID log  
All handsets and  
the base share  
a common caller  
ID log, stored  
in the base, If a  
call log entry is  
deleted, it will  
disappear from  
all handsets and  
the base  
-OR-  
With the handset or base idle (off), press MENU  
Press to scroll to CALL LOG  
and to scroll through the call log entries  
>CALL LOG  
RINGER VOLUME  
• Press SEL. Use  
When the beginning or the end of the call log is reached, a  
double beep will sound  
• If the call log is full, the oldest entry is deleted to make room  
for the new call  If the call log is empty the following message  
is displayed when you try to review CID records:  
CALL LOG EMPTY  
Store caller ID in your directory  
• Follow the steps in Review caller ID (above) to find the record  
to be stored  
• The phone number in the caller ID log was sent by the phone  
company  You may have to dial the number differently  Press  
the # key repeatedly to see the different dialing options  You  
can add or remove an initial ꢀ or the area code  The dialing  
options are:  
595-9511  
1-595-9511  
800-595-9511  
1-800-595-9511  
• Press SEL to store the displayed number  
• If the caller ID record contains both name and number, the  
name and number will be stored after pressing SEL  
27  
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Caller ID  
• If the record does not contain a name, you will be prompted  
EDIT NAME  
to EDIT NAME and the screen will show:  
VTech Com_  
If the caller ID record does not contain a number, you will be  
prompted to EDIT NUMBER, and the screen will show:  
ENTER NUMBER  
800-595-9511_  
• After the entry has a name and number, press SEL to save  
A confirmation beep will sound and the screen will display  
SAVED  
UNABLE TO SAVE  
• If both the name and number are missing, for example, as  
in a private listing, nothing will be stored, and the screen will  
display:  
• If the number already exists in the directory, the entry will not  
be stored, and the screen will show:  
ALREADY SAVED  
LIST FULL  
If the directory is full, the screen will show:  
28  
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Caller ID  
Dial from caller ID  
• Follow the steps in Review caller ID (page 27) to find the entry to  
be dialed  
• To change how the number will be dialed, press # repeatedly to scroll  
through the various dialing options  The dialing options are:  
595-9511  
1-595-9511  
800-595-9511  
1-800-595-9511  
The phone  
number in the  
caller ID log  
was sent by the  
phone company  
You may have to  
dial the number  
differently  
• Press  
or SPEAKER to dial the number  
Press the # key  
repeatedly to  
see the different  
dialing options  
You can add or  
remove an initial  
ꢀ, as well as the  
area code  
Delete a caller ID record  
• Follow the steps in Review caller ID (page 27) to find the record to  
be deleted  
• Press REMOVE on the handset (or DELETE on the base) to delete  
the record. A confirmation beep will sound and the previous CID  
record will be displayed  
Delete all caller ID entries  
• To delete all caller ID records when you are reviewing the call log,  
press and hold REMOVE on the handset (or DELETE on the base)  
The screen will display DELETE ALL CALLS? Press SEL to confirm.  
Press OFF on the handset (or CLEAR on the base) to return to the  
call log record previously displayed  
DELETE ALL  
CALLS  
29  
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Telephone settings  
Ringer volume  
• With the handset or base in idle (off) mode, press MENU then  
press or until RINGER VOLUME is shown  
• Press SEL. You will hear a sample of the ringer  
The handset will  
not ring when a  
call comes in if  
ringer volume  
is at the lowest  
setting  
• Press  
,
or a digit (0 through 6)  You will hear a sample of  
the new ringer volume and the volume bar will be increased or  
decreased each time the setting is adjusted  At the lowest setting  
the ringer will be turned off and the display will show:  
Settings for the  
handset and  
- OR -  
• With the handset or base in idle (off) mode, press or  
volume control will directly go to ringer volume menu  
• Press or to adjust the ringer volume  
the base must  
be programmed  
separately  For  
example, when  
you set the ringer  
volume for the  
handset, it will not  
automatically set  
in the base  
of the  
Ringer tone  
• With the handset or base in idle (off) mode, press MENU then  
press or until RINGER TONE is displayed  
• Press SEL  Then press  
,
or a digit (0 through 9)  You will hear  
a sample of the ring tone and you will see the number of that ring  
tone, (0 - 9)  
• Press SEL to confirm.  
Key tone is preset  
to ON  
Key tone  
• With the handset or base in idle (off) mode, press MENU then  
press or to until KEY TONE is displayed  
• Press SEL  The current setting will be shown  Press  
or  
to  
see ON or OFF  When set to on, the handset or base will emit a  
beep whenever a key is pressed  
• When the desired option is shown, press SEL  
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Telephone settings  
Language  
• From the idle (off) mode, press MENU then press  
LANGUAGE is displayed  
or  
until  
LANGUAGE  
ENGLISH  
This function  
only cancels  
• Press SEL  Press or to choose between ENGLISH, FRENCH  
or SPANISH  
• Press SEL to confirm. (The language is preset to English.)  
the indication of  
voicemail on the  
handset and base  
displays  It does not  
cancel the actual  
voicemail status  
at the telephone  
company  
When the phone  
is set to pulse, it is  
possible to switch  
to temporary tone  
during a call by  
pressing *TONE  
Once pressed, tone  
will be used for rest  
of the call  After  
hanging up, the  
phone will return to  
pulse for the next  
call  
Clear voicemail  
>CLR VOICE MAIL  
DIAL TYPE  
• From the idle (off) mode, press MENU then press  
or  
until  
CLR VOICE MAIL is displayed  
• Press SEL  
TURN INDICATOR  
OFF?  
• Press SEL again to confirm or press OFF to exit  
Dial type  
• From idle (off) mode, press MENU then  
or to DIAL TYPE  
>DIAL TYPE  
DIRECTORY  
• Press SEL then or to scroll to TONE (touch tones) or PULSE  
(rotary)  
• Press SEL to confirm. The dial type is preset to TONE  
DIAL TYPE  
PULSE  
3ꢀ  
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Answering system operation  
Your answering system has approximately ꢀ5 minutes of recording time, and it can record up to 99  
messages  Each message is limited to four minutes  
When your  
answering  
Turn the answering feature on and off  
system is  
powered off,  
you can still play  
your messages  
and change  
the answering  
system settings  
Press the ANS ON/OFF button on the telephone base to turn the answering  
system on or off  When the feature is on, the ANS ON/OFF button will be lit,  
the system will answer calls, and incoming messages can be recorded  
Day and time announcements  
To set day and time  
Before playing each recorded message, the answering system announces the  
day and time the message was received  
Set the day and time by pressing TIME/SET twice  You can change settings by  
pressing CHANGE, and you can advance to the next type of setting by pressing  
TIME/SET again  See the following page for more detailed instructions  
32  
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Answering system operation  
Before using the answering system, you should follow the steps to set the day and time, so messages  
are dated correctly  Each time you press and release the CHANGE button on the telephone base, the  
day, hour, minute, or year advances by one unit  When you hear the correct setting, press TIME/SET  
to move to the next setting  Pressing and holding the CHANGE button when setting the day and time  
will increase the minutes or years by ꢀ0  
• If you have caller  
ID service,  
the time will  
automatically  
be updated  
whenever caller  
ID information  
is delivered  
  Press TIME/SET, the system announces the current setting  
2  Press TIME/SET again  
3  The answering system will announce the current day setting  Press CHANGE on the base until  
you hear the correct day  
However, since  
the date, rather  
than the day, is  
delivered, you  
have to program  
the year once, so  
the system can  
derive the day of  
the week  
4  Press TIME/SET, the system announces the current hour setting  
5  Press CHANGE until you hear the correct hour  
6  Press TIME/SET, the system announces current minute setting  
7  Press CHANGE until you hear the correct minute  
8  Press TIME/SET, the system announces the current year setting  
9  Press CHANGE until you hear the correct year  
ꢀ0  Press TIME/SET to confirm. The system announces the new time and day setting followed by  
a confirmation beep.  
Pressing and  
holding the  
To check day and time  
CHANGE button  
when setting the  
time and date  
will advance the  
minutes or years  
by ꢀ0  
Press TIME/SET at any time and the system will announce the current setting without changing it  
33  
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Answering system operation  
Menu features  
System announces  
Description  
Caller ID provides  
the time and date  
Set the year so  
that the day of the  
week can be set  
from the caller  
ID information  
After setting the  
time once, it will  
thereafter be set  
automatically with  
incoming caller  
ID information  
The time will be  
set automatically  
only if the caller  
ID service is  
“Announcements”  
Change the code, (set to ꢀ9 at the factory,) required to listen to  
messages from a remote touch-tone phone  
“Remote access code” Set code to access remotely from a touch tone phone  
“Message alert”  
Beeps every ꢀ0 seconds when there are new messages  
Outgoing message only  No recording of incoming messages  
Turn call screening on or off  
“Announcement only”  
“Call screening”  
“Number of rings”  
Change the number of times the system rings before it answers a call,  
(2, 4, 6 or toll saver)  
Outgoing announcement  
Your answering system is pre-programmed with an announcement for normal (answer and record)  
mode  If the phone is set up to record messages, the phone answers calls with “Hello. Please leave  
a message after the tone.” You can use this announcement, or replace it with a recording of your  
own  
subscribed  
from your local  
telephone  
company  
Record outgoing announcement  
Announcements  
less than three  
seconds will not  
be recorded  
  Press SETUP, the system announces “Announcement. Press PLAY or press  
RECORD. To continue set up, press SETUP.”  
2  Press REC/MEMO  After you hear “Record after the tone. Press STOP when you  
are done,” speak toward the MIC to record an announcement for up to 90  
seconds  
3  The elapsed time (in seconds) is shown in the message window when  
recording  
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Answering system operation  
4  Press PLAY/STOP  
/
when you have finished recording. The system will play back your  
recorded message and then save it  
Listen to outgoing announcement  
  Press SETUP.  
2  Press PLAY/STOP  
/
.
Delete outgoing announcement  
  Press SETUP  
2  Press PLAY/STOP  
/
to begin playback  
3  During playback, press DELETE X to delete the announcement  
4. The system will confirm deletion with the prompt “Announcement deleted.”  
When the announcement is deleted, calls will be answered with the programmed announcement  
“Hello. Please leave a message after the tone.”  
Message playback  
Press PLAY/STOP  
/
to listen to new messages  The system will announce the number of new  
messages recorded and then start playing them starting with the oldest one  If there are no new  
messages, all old messages will be played from the beginning until the voice prompt “End of messages.”  
35  
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Answering system operation  
Announcements  
  When playback begins, the total number of messages will be announced  
2  Before each message, the day and time it was received will be announced  
3  After the last message the system will announce, “End of messages.”  
The number of  
messages in the  
oval message  
window flashes  
when there are  
new messages  
The number in the  
message window  
is on steady  
4. If the system has less than five minutes of recording time left, the time remaining will also be  
announced  
Options during playback  
  Press and to adjust the speaker volume  
when are no new  
messages  
While the  
telephone base  
is idle (off),  
press the VOL  
and buttons  
to change the  
telephone base  
ringer volume  
While listening  
to an incoming  
message or  
2  Press SKIP  
playback, using the voice prompt of day and time as index  
3  Press REPEAT to repeat the message currently playing  Press twice  
to listen to the previous message, or press and hold to slow down the  
message playback process  
4  Press DELETE X to delete the message currently playing  
once to skip to the next message, or press and hold to speed up the message  
5  Press PLAY/STOP  
to stop playback  
Delete all messages  
To delete all messages, press and hold DELETE X while the phone is idle (not during a call or during  
message playback) to delete all old messages  New messages (which haven’t been heard before)  
will not be deleted  
message  
playback press  
the VOL and  
buttons to change  
the listening  
volume  
36  
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Answering system operation  
Record and play memos  
Memos are messages recorded by you or other household members intended for yourself or anyone  
else who uses the answering system  They are saved, played back, and deleted like incoming  
messages from other callers  
Memos less than  
three seconds  
will not be  
Record a memo  
recorded You  
can record  
a memo up to  
four minutes  
long  
  Press REC/MEMO  
2  You will hear the voice prompt “Record after the tone. Press STOP when you  
are done.”  
3  Speak toward the MIC to record a memo for up to 90 seconds  
4  The timer shows the elapsed time (in seconds) in the message window  
when you are recording  
5. When finished recording, press PLAY/STOP  
/
to save the memo  
The system announces “Recorded” to confirm.  
Play back a memo  
See Section on Message playback about retrieving memos  
Remote access code  
To retrieve new messages from any touch tone phone from a remote location,  
a two digit access code is required  The remote access code can be any two  
digit number between ꢀ0 and 99  The remote access code has been set to  
ꢀ9 at the factory but it can be changed it to any two digit number any time for  
your convenience  
37  
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Answering system operation  
Set remote access code  
  Press SETUP twice, the system will announce “Remote access code. To change the setting, press  
CHANGE.”  
2  Because the remote access code was set to ꢀ9 at the factory, press CHANGE, the system  
announces “19.”  
3  Press and release CHANGE to advance the remote access code number by one  Press and hold  
CHANGE to advance the remote access code by ꢀ0  
4  When the desired number is heard  Press SETUP to save and advance to the next menu option  
or press PLAY/STOP  
/
to save and exit  
Remote operation  
  From any touch tone telephone, dial your telephone number  
2  While your outgoing announcement is playing, enter the two digit remote access code before  
taking the following actions  
3  Hang up to end the call and save all undeleted messages  
If you pause for more than ꢀ0 seconds during remote access, you will hear a help menu listing all  
features and commands  If no command is entered for the following 20 seconds, the call will end  
automatically  
38  
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Answering system operation  
Purpose  
Press Action  
Play all messages in the  
mailbox  
1
2
Listen to new messages  If there are no new messages,  
all messages will be played back  
Play new messages in the  
mailbox  
Plays all new (not previously listened to) messages  
Delete a message  
3
Delete message currently playing  
Delete all old messages  
3,3  
Press when any message is playing to delete all old  
(previously reviewed) messages  
Repeat a message  
4
Press to repeat current message  
Repeat the previous  
message  
4,4  
Press to repeat previous message  
Stop  
5,  
6
Press to stop messages from being played  
Press to skip to the next message  
Skip a message  
Review announcement  
#7  
Listen to current outgoing announcement  
39  
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Answering system operation  
Purpose  
Press Action  
Record announcement  
*7  
Press after hearing the beep  Record your new  
announcement  Press 5 to stop recording  The system  
will play back the announcement for confirmation.  
Your phone may  
not respond to  
remote access  
commands if  
tones produced  
by the telephone  
from which you  
are calling are  
too short  Hold  
the buttons down  
longer if this  
Record memo  
8
Press after hearing the beep  Speak after the system  
announces “Record after the tone. Press STOP when you  
are done.” Start recording your memo  Press 5 to stop  
Review remote access code #9  
Listen to current remote access code  
Change remote access code *7  
Change remote access code  
Turn system off  
0
When the system announces, “Answering machine off,”  
press 0 again to turn the system back on  
occurs  
• If accessing  
from a touch  
tone telephone,  
press #5 to stop  
recording  
Turn system on  
0
When the system is off, it answers after ꢀ0 rings and  
announces, “Please enter your remote access code.”  
Enter your remote access code  
Message alert  
The message alert function produces an audio tone to remind you that there are new messages on  
the answering system  
  Press SETUP three times and you will hear “Message alert. To change the setting, press  
CHANGE.”  
2  Press CHANGE to confirm the current status; on or off is also displayed on the message  
window  
3  Press CHANGE again to change the setting  
4  Press SETUP to save and advance to the next menu option or press PLAY/STOP  
/
to save  
and exit  
40  
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Answering system operation  
When the message alert function is turned on, the telephone base beeps every ꢀ0 seconds, and  
PLAY/STOP  
/
and the number of messages in the oval message window flash when there are  
new messages  
If PLAY/STOP  
/
and the number in the message window are on steadily, there are no new messages  
Announcement only mode  
In announcement only mode, callers hear an announcement but cannot leave messages  When  
announcement only is turned on, calls are answered with the pre-recorded announcement “We’re  
sorry. Messages to this number cannot be accepted” or you may record your own message  
Turn announcement only mode on or off  
• Press SETUP four times, the system will announce “Announcement only. Record no messages. To change  
the setting, press CHANGE.”  
• Press CHANGE until you hear the option you want (on or off)  
• Press PLAY/STOP  
/
to save your selection and exit  
Record the announcement only message  
  Press SETUP four times, the system will announce “Announcement only.  
Record no messages. To change the setting, press CHANGE.”  
2  Press CHANGE until you hear the option on  
3  Press SETUP three times, the system will announce “Announcement.  
Press PLAY or press RECORD. To continue, press SETUP.”  
4  Press REC/MEMO  The system will announce, “Record after the tone. Press STOP when you are  
done.” Speak toward the MIC to record an announcement for up to 90 seconds  
5  The elapsed time (in seconds) will be shown in the message window while you are recording  
6  Press PLAY/STOP  
/
when you have finished recording. The system will play back your recorded  
message before saving it  
4ꢀ  
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Answering system operation  
Call screening  
If you wish to review caller ID or listen to caller’s leaving their message before  
choosing to answer a call, follow these steps:  
While the  
telephone base  
  Set the playback VOL on the telephone base to a level greater than one on  
the message window by pressing  
playback  
2  If you decide to answer a call while the caller is leaving a message, simply  
or to adjust the volume for message  
in idle (off)  
mode, press the  
VOL buttons  
to change the  
telephone base  
ringer volume  
While listening  
to an incoming  
message or  
press  
or SPEAKER on the handset or base  The answering system  
will stop  
Number of rings  
This function sets the number of rings before the answering system picks up the call  When you call  
from a touch tone phone, if you have toll saver on, the answering system alerts you that you have  
new messages by answering after two rings  If there are no new messages, the system answers  
after four rings  When retrieving messages from a location where long distance charges apply, you  
may disconnect your call after three rings to avoid long distance charges  
message  
playback press  
the VOL buttons  
to change the  
listening volume  
  Press SETUP six times, the system will announce “Number of rings. To change the setting, press  
CHANGE.”  
2  Press CHANGE to confirm the current status, which is also displayed on the oval message  
window  
3  Press CHANGE to set the number of rings to 2, 4, 6, or toll saver  
4  Press SETUP to save and advance to the next setup option, or press PLAY/STOP  
/
to save  
and exit  
42  
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Answering system operation  
Message window displays  
Display  
0
Explanation  
No messages  
ꢀ - 98  
Total number of messages and memos, or message number currently playing  
Number flashes if there are new messages.  
ꢀ - 8  
Playback or ringer volume level selected when VOL or is pressed  
Current remote access code while setting  
ꢀ0 - 99  
ꢀ - 99 (counting)  
99 (flashing)  
F (flashing)  
Elapsed time while recording a memo or announcement up to 90 seconds  
Memo or announcement recording exceeds maximum time of 99 seconds  
Memory is full  Messages must be deleted before new messages can be  
recorded  
CL (flashing)  
Clock needs to be set  
A
--  
Announcement only mode is on  
Answering system is answering a call or being accessed from a remote location  
or the base speaker is being used  
-- (flashing)  
System is in programming mode  
On or OFF  
Displayed for one second when any answering system setting is turned on  
or off  
02, 04, 06, tS  
Change number of rings until the system answers the call  
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Headset operation  
Operating range  
Headset jack  
This cordless telephone operates within  
the maximum power allowed by the Federal  
Communications Commission (FCC)  Even so, this  
handset and telephone base can communicate  
only over a certain distance - which can vary with  
the locations of the telephone base and handset,  
the weather, and the construction of your home or  
office.  
You can use this telephone handsfree  
when you install any VTech 2 5 mm  
headset, purchased separately  
Plug the headset into the jack located  
on the left side of the handset (under  
the small rubber flap). Do not force the  
connection, but ensure the plug fits  
securely  
To purchase a  
headset, visit us on  
the web at www  
vtechphones com  
or call VTech  
Customer Service at  
ꢀ-800-595-95  In  
Canada, contact  
If there is a call while the handset out of range, the  
handset might not ring or if it does ring, the call might  
Telecommunications  
Canada Ltd  at www  
vtechcanada com or  
ꢀ-800-267-7377  
not connect well when you press  
to the telephone base, then press  
the call  
. Move closer  
to answer  
If the handset is moved out of range during a phone  
conversation, you might hear noise or interference  
To improve reception, move closer to the telephone  
base  
If you move out of range without pressing OFF, the  
phone will be left off the hook  To hang up properly,  
walk back into range, periodically pressing OFF.  
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Batteries  
Battery care and performance  
After the battery is fully charged, you can expect the following performance:  
If you repeatedly  
get a low battery  
indicator, even  
after charging  
overnight, the  
battery should be  
replaced  
To reduce the  
risk of fire or  
injury to persons  
or damage to  
Operation  
Operating time  
While in use (talking)  
up to 7 5 hours  
While not in use (standby*)  
up to 3 5 days  
* Handset is off the telephone base or charger but not in use  
The battery needs charging when:  
— A new battery is installed in the handset  
— The phone beeps twice every five seconds.  
— The screen displays LOW BATTERY and the low battery icon  
the telephone,  
charge the battery  
provided with this  
product only in  
accordance with  
the instructions  
and limitations  
specified in the  
user’s manual  
Place the handset in the telephone base so the CHARGE light turns on  The battery is usually fully  
charged in about ꢀ6 hours  
You can keep the battery fully charged by returning the handset to the telephone base after each use  
Replace the handset battery  
  Remove the battery compartment cover on the handset by pressing on the  
indentation and sliding the cover downward  
2  Lift out the old battery and disconnect  
3  Align the two holes in the new battery’s plug with the socket pins, and snap  
the plug into place  Snap the battery in the compartment, as described in  
Installation, on page 7  
4  Replace the cover by sliding it up into place  
5  The new battery must be fully charged before installing it into the phone  
Place the handset in the telephone base and allow it to charge for at least ꢀ6  
hours the first charge. The telephone might operate before that, but for best  
performance, let the battery charge fully  
 
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Troubleshooting  
If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after  
trying these suggestions, call VTech Communications at ꢀ-800-595-95  In Canada, call VTech Telecommunications  
Canada Ltd  at ꢀ-800-267-7377  
Problem  
Suggestion  
My phone doesn’t  
• Make sure the power cord is plugged in  
work at all  
• Make sure the telephone line cord is plugged firmly into the telephone base and the telephone  
wall jack  
• Disconnect the AC adaptor for a few minutes, and then reconnect it  
• Charge the battery in the handset for ꢀ6 hours  For optimum daily performance, return the  
handset to its telephone base when not in use  
• Reset the telephone base  Unplug the unit’s electrical power  Wait for ꢀ5 seconds then plug it  
back in  Allow up to one minute for the handset and telephone base to reset  
• You may need to purchase a new battery, please refer to the Batteries section of this user’s  
manual  
I cannot get a dial  
• Try all the suggestions above  
tone  
• Move the handset closer to the telephone base  You might have moved out of range  
• Your line cord might be malfunctioning  Try installing a new line cord  
• If the previous suggestions don’t work, disconnect the telephone base from the telephone jack  
and connect a different phone  If there is no dial tone on that phone either, the problem is in  
your wiring or local service  Contact your local telephone company  
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Troubleshooting  
Problem  
Suggestion  
I cannot dial out  
• Make sure you have a dial tone before dialing. The handset may take a second or two to find  
the telephone base and produce a dial tone  This is normal  Wait an extra second before  
dialing  
• Make sure your phone is set to the correct dial mode for the type of service that you have  
(pulse or touchtone)  Refer to the Telephone settings section of this user’s manual to set the  
dial mode  
• If the other phones in your home are having the issue, the problem is in your wiring or local  
service  Contact your local telephone company  
• Eliminate any background noise  Noise from a television, radio or other appliance may cause  
the phone not to dial out properly. If you cannot eliminate the background noise, first try muting  
the handset before dialing, or dialing from another room in your home with less background  
noise  
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Troubleshooting  
Problem  
Suggestion  
UNABLE TO CALL  
TRY AGAIN displays  
on my handset  
• Move the handset closer to the telephone base  You might have moved out of range  
• If the handset is in its telephone base and the charging light does not light, refer to the charge  
light is off in this troubleshooting guide  
• Reset the telephone base  Unplug the unit’s electrical power  Wait for ꢀ5 seconds then plug it  
back in  Allow up to one minute for the handset and telephone base to reset  
• Other electronic products can cause interference with your cordless phone  Try installing  
your phone as far away from these types of electronic devices as possible: wireless routers,  
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal  
computers, kitchen appliances and other cordless phones  
The battery does not  
• Charge the battery in the handset for ꢀ6 hours  For optimum daily performance, return the  
hold a charge  
handset to its telephone base when not in use  
• You may need to purchase a new battery, please refer to the Batteries section of this user’s  
manual  
• Your phone might be malfunctioning  Please refer to the Warranty section of this user’s manual  
for further instruction  
If you subscribe to DSL If you hear noise during conversations and/or your caller ID features aren’t functioning properly,  
service  
install a noise filter to the telephone line between the telephone base and the telephone line jack.  
Contact your DSL provider to obtain a noise filter.  
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Troubleshooting  
Problem  
Suggestion  
I get noise, static,  
or weak signal even  
when I’m near the  
telephone base  
• Other cordless phones and 802 ꢀꢀ wireless routers that are used for home computer networks  
both use internal radios to communicate  The radios may interfere with one another  You can  
improve the performance of your cordless phones and your router by:  
a  positioning your new phone as far away as possible from any other existing cordless  
telephone system that is already installed in your home to avoid the two systems interfering  
with each other  
b  positioning your telephone base as far as possible from your router, computer or any other  
computer devices  
c  selecting channels four through ꢀ0 for your router (refer to your router’s user manual for  
more information)  
• Other electronic products can cause interference with your cordless phone  Try installing  
your phone as far away from these types of electronic devices as possible: wireless routers,  
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal  
computers, kitchen appliances and other cordless phones  
• Microwaves operate on the same frequency as your phone  It is normal to experience static  
on your phone while the microwave is running  Do not install this phone in the same outlet or  
near the microwave  
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge  
protector) into a different location  If this solves the problem, re-locate your phone or modem  
farther apart from one another, or use a different surge protector  
• Relocate your phone to a higher location  The phone will likely get better reception not installed  
in a low area  
• If the other phones in your home are having the issue, the problem is in your wiring or local  
service  Contact your local telephone company (charges may apply )  
I hear other calls while • Disconnect your telephone base from the telephone jack, and plug in a regular telephone  If  
using my phone  
you still hear other calls, the problem is probably in your wiring or local service  Call your local  
telephone company  
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Troubleshooting  
Problem  
Suggestion  
My handset does not  
ring when I receive  
a call  
• Make sure you have the ringer activated  Refer to the section(s) on ringer selection in this  
user’s manual  
• Make sure the telephone line cord is plugged firmly into the telephone base and the telephone  
jack  Make sure the power cord is plugged in  
• You may be too far from the telephone base  
• Charge the battery in the handset for ꢀ6 hours  For optimum daily performance, return the  
handset to its telephone base when not in use  
• You may have too many extension phones on your telephone line to allow all of them to ring  
Try unplugging some of the other phones  
• The layout of your home or office might be limiting the operating range. Try moving the telephone  
base to another location, preferably on an upper floor.  
• If the other phones in your home are having the issue, the problem is in your wiring or local  
service  Contact your local telephone company (charges may apply)  
• Test a working phone at the phone jack  If another phone has the same problem, the problem  
is the phone jack  Contact your local telephone company (charges may apply)  
• Other electronic products can cause interference with your cordless phone  Try installing  
your phone as far away from these types of electronic devices as possible: wireless routers,  
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal  
computers, kitchen appliances and other cordless phones  
• Your line cord might be malfunctioning  Try installing a new line cord  
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Troubleshooting  
Problem  
Suggestion  
My calls fade or cut in  
and out while I’m using  
my handset  
• Other electronic products can cause interference with your cordless phone  Try installing  
your phone as far away from these types of electronic devices as possible: wireless routers,  
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions,  
personal computers, kitchen appliances and other cordless phones  
• Microwaves operate on the same frequency as your phone  It is normal to experience static  
on your phone while the microwave is running  Do not install this phone in the same outlet  
or near the microwave  
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge  
protector) into a different location  If this solves the problem, re-locate your phone or modem  
farther apart from one another, or use a different surge protector  
• Relocate your phone to a higher location  The phone will get better reception not installed  
in a low area  
• If the other phones in your home are having the issue, the problem is in your wiring or local  
service  
The charge light is off  
• Clean the handset and telephone base charging contact each month using a pencil eraser  
or cloth  
• Make sure the power and line cords are plugged in correctly and firmly.  
• Reset the telephone base  Unplug the unit’s electrical power  Wait for ꢀ5 seconds then plug  
it back in  Allow up to one minute for the handset and telephone base to reset  
• Your phone might be malfunctioning  Please refer to the Warranty section of this user’s  
manual for further instruction  
5ꢀ  
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Troubleshooting  
Problem  
Suggestion  
My Caller ID isn’t  
• Caller ID is a subscription service  You must subscribe to this service for this feature to work  
working  
on your phone  
• Your caller must be calling from an area that supports caller ID  
• Both you and your caller’s telephone companies must use caller ID compatible  
equipment  
My answering machine is • Make sure system is turned ON (the ANS ON/OFF key is illuminated)  
not recording messages  
• Make sure the announcement only feature is set to OFF  
I cannot hear recorded  
• Using the telephone base volume control, raise the volume to a comfortable listening  
messages  
level  
CL is flashing in the  
telephone base message  
display window  
• You need to set the day and time  Refer to the section(s) on setting day and time in this  
user’s manual  
• Make sure announce only feature is set to OFF.  
Common cure for  
If the unit does not seem to be responding normally, then try putting the handset in its telephone  
electronic equipment  
base  If it does not seem to respond, do the following (in the order listed):  
  Disconnect the power to the telephone base  
2  Disconnect the handset battery, and spare battery, if applicable  
3  Wait a few minutes  
4  Connect power to the telephone base  
5  Re-install the battery(ies)  
6  Wait for the handset to re-establish its link with the telephone base  To be safe, allow up to  
one minute for this to take place  
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Troubleshooting  
Problem  
Suggestion  
I lost a handset and  
just bought a new one  
How do I register the  
new one ?  
• Press and hold INT/FIND HANDSET on the main telephone base for ꢀ0 seconds  
• When the IN USE light starts to flash, release the INT/FIND HANDSET button  
• Press and release INT/FIND HANDSET again  The IN USE light will turn off and in a few  
seconds, all handsets will be de-registered  
• All handsets will show NOT REGISTERED.  
• Place the handset in its charger (connected to a power outlet ) If PRESS FIND HNDST 4 SECS  
ON BASE does not appear on the screen after a few seconds, lift up handset and place in the  
charger again  
• On the main telephone base,  
• Press and hold INT/FIND HANDSET key for four seconds  
• Release INT/FIND HANDSET key when IN USE light is on  
• The LCD screen on the telephone base will show, HS REGISTERED  
• The handset will show HS REGISTERED and beep once  
After about ꢀ0 seconds the handset will emit a tone and the handset will be assigned the lowest  
extension number not previously assigned to another system handset (ꢀ-4) when successfully  
registered  Repeat steps ꢀ and 2 if handset is not registered within two minutes  
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Maintenance  
Taking care of your telephone  
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care  
Avoid rough treatment  
Place the handset down gently  Save the original packing materials to protect your telephone if you ever need to ship it  
Avoid water  
Your telephone can be damaged if it gets wet  Do not use the handset outdoors in the rain, or handle it with wet hands  Do not install your telephone base near a sink, bathtub or shower  
Electrical storms  
Electrical storms can sometimes cause power surges harmful to electronic equipment  For your own safety, use caution when using electric appliances during storms  
Cleaning your telephone  
Your telephone has a durable plastic casing that should retain its luster for many years  Clean it only with a soft cloth slightly dampened with water or a mild soap  Do not use excess water or  
cleaning solvents of any kind  
Remember that electrical appliances can cause serious injury if used when you are wet or standing in water  If your telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU  
UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL  Then pull the unit out by the unplugged cords  
Warranty  
What does this limited warranty cover?  
The manufacturer of this VTech product, VTech Communications, warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the product and all accessories provided by  
VTech in the sales package (“Product”) are free from material defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in  
accordance with operation instructions  This limited warranty extends only to the Consumer for Products purchased and used in the United States of America  
What will VTech Communications do if the Product is not free from material defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?  
During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product  If we repair this  
product, we may use new or refurbished replacement parts  If we choose to replace this product, we may replace it with a new or refurbished product of the same or similar design  VTech  
will return repaired or replacement products to you in working condition  VTech will retain defective parts, modules, or equipment  Repair or replacement of Product, at VTech’s option, is  
your exclusive remedy  You should expect the repair or replacement to take approximately 30 days  
How long is the limited warranty period?  
The limited warranty period for the product extends for ONE (ꢀ) YEAR from the date of purchase if we repair or replace a Materially Defective Product under the terms of this limited  
warranty  This limited warranty also applies to repaired or replacement Products for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b)  
the time remaining on the original one-year warranty; whichever is longer.  
What is not covered by this limited warranty?  
This limited warranty does not cover  
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid  
intrusion; or  
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or  
3. Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or  
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Warranty  
4. Product to the extent that the problem is caused by use with non-VTech electrical accessories; or  
5. Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or  
6  Product purchased, used, serviced, or shipped for repair from outside the United States, or used for commercial or institutional purposes (including but not limited to Products used for rental  
purposes ); or  
7. Product returned without valid proof of purchase (see 2 below); or  
8  Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit  
How do you get warranty service?  
To obtain warranty service in the United States of America, call ꢀ-800-595-95ꢀ for instructions regarding where to return the Product  Before calling for service, please check the user’s  
manual  A check of the Product controls and features may save you a service call  
Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport  
of Product (s) to the service location  VTech will return repaired or replaced product under this limited warranty to you, transportation, delivery or handling charges prepaid  VTech assumes  
no risk for damage or loss of the Product in transit  
If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the  
cost of repair prior to any further repair activity  You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty  
What must you return with the Product to get warranty service?  
1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty;  
2. Include “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and  
3  Provide your name, complete and correct mailing address, and telephone number  
Other Limitations  
This warranty is the complete and exclusive agreement between you and VTech  It supersedes all other written or oral communications related to this Product  VTech provides no other  
warranties for this product  The warranty exclusively describes all of VTech’s responsibilities regarding the product  There are no other express warranties  No one is authorized to make  
modifications to this limited warranty and you should not rely on any such modification.  
State Law Rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.  
Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the product is fit for ordinary use) are limited to one year from  
date of purchase  Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you  
In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the product, or  
other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this product  Some states do not allow the exclusion or limitation of  
incidental or consequential damages, so the above limitation or exclusion may not apply to you  
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Important safety instructions  
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:  
  Read and understand all instructions  
2  Follow all warnings and instructions marked on the product  
3  Unplug this product from the wall outlet before cleaning  Do not use liquid or aerosol cleaners  Use a damp cloth for cleaning  
4  Do not use this product near water (for example, near a bath tub, kitchen sink or swimming pool)  
5  Do not place this product on an unstable surface, such as a table, shelf or stand  The product may fall, causing serious damage  
6  Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation  To protect them from overheating, these openings must not be blocked by placing  
the product on a soft surface such as a bed, sofa or rug  This product should never be placed near or over a radiator or heat register  This product should not be placed in any area where proper  
ventilation is not provided  
7  This product should be operated only from the type of power source indicated on the marking label  If you are not sure of the type of power supply in your home, consult your dealer or local power  
company  
8  Do not allow anything to rest on the power cord  Do not install this product where the cord may have anyone walking on it  
9. Never push objects of any kind into this product through slots in the telephone base or handset as they may touch dangerous voltage points or short out parts that could result in a risk of fire or  
electric shock  Never spill liquid of any kind on the product  
10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the telephone base or handset other than specified  
access doors may expose you to dangerous voltages or other risks  Incorrect reassembling can cause electric shock when the product is subsequently used  
11. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.  
ꢀ2  Unplug this product from the wall outlet and refer servicing to an authorized service facility under the  
following conditions:  
A  When the power supply cord or plug is damaged or frayed  
B  If liquid has been spilled onto the product  
C  If the product has been exposed to rain or water  
D  If the product does not operate normally by following the operating instructions  Adjust only those controls that are covered by the operating instructions, as improper adjustment of  
other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation  
E  If the product has been dropped and the telephone base and/or handset has been damaged  
F  If the product exhibits a distinct change in performance  
ꢀ3  Avoid using a telephone (other than cordless) during an electrical storm  There is a remote risk of electric shock from lightning  
ꢀ4  Do not use the telephone to report a gas leak in the vicinity of the leak  
ꢀ5  Only put the handset of your telephone next to your ear when it is in normal talk  
SAVE THESE INSTRUCTIONS  
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FCC, ACTA and IC regulations  
FCC Part 15  
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part ꢀ5 of the Federal Communications Commission (FCC) rules  These requirements  
are intended to provide reasonable protection against harmful interference in a residential installation  This equipment generates, uses and can radiate radio frequency energy and, if not installed and  
used in accordance with the instructions, may cause harmful interference to radio communications  However, there is no guarantee that interference will not occur in a particular installation  If this  
equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by  
one or more of the following measures:  
*
*
*
*
Reorient or relocate the receiving antenna  
Increase the separation between the equipment and receiver  
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected  
Consult the dealer or an experienced radio/TV technician for help  
Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.  
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product  This  
product has been tested and found to comply with the FCC criteria  The handset may be safely held against the ear of the user  The telephone base shall be installed and used such that parts of the user’s  
body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more  If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip  
FCC Part 68 and ACTA  
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA)  The label on the back or bottom of this  
equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon request.  
The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA  A compliant  
telephone cord and modular plug is provided with this product  It is designed to be connected to a compatible modular jack that is also compliant  An RJꢀꢀ jack should normally be used for connecting  
to a single line and an RJꢀ4 jack for two lines  See Installation Instructions in the user’s manual  
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called  The REN for this product is  
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more  
information, please contact your local telephone company  
This equipment may not be used with Party Lines  If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your  
alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.  
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected  Repairs to this telephone equipment can only be made by the manufacturer or its  
authorized agents  For repair procedures, follow the instructions outlined under the Limited Warranty  
If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service  The telephone company is required to notify you before  
interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform  
you of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product.  
The telephone company is required to notify you if such changes are planned  
If this product is equipped with a corded or cordless handset, it is hearing aid compatible  
If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:  
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FCC, ACTA and IC regulations  
*
Remain on the line and briefly explain the reason for the call before hanging up.  
*
Perform such activities in off-peak hours, such as early morning or late eveningꢁ  
Industry Canada  
This equipment complies with regulations RSS2ꢀ0 and CS-03 of Industry Canadaꢁ Operation is subject to the following two conditions: (ꢀ) this device may not cause interference, and (2) this device  
must accept any interference, including interference that may cause undesired operation of the deviceꢁ  
The term “IC:” before the certification/registration number only signifies that the Industry Canada technical specifications were met.  
The Ringer Equivalence Number (REN) for this terminal equipment is 0ꢁꢀꢁ The REN is an indication of the maximum number of devices allowed to be connected to a telephone interfaceꢁ The termination  
on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.  
The RBRC® Seal  
The RBRC® Seal on the nickel-metal-hydride battery indicates that VTech Communications, Incꢁ is  
voluntarily participating in an industry program to collect and recycle these batteries at the end of their  
useful lives, when taken out of service within the United States and Canadaꢁ  
The RBRC® program provides a convenient alternative to placing used nickel-metal-hydride batteries into  
the trash or municipal waste,which may be illegal in your areaꢁ  
VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers participating in the  
RBRC® program or at authorized VTech product service centersꢁ Please call ꢀ-800-8-BATTERYTM for information on Ni-MH  
battery recycling and disposal bans/restrictions in your areaꢁ VTech’s involvement in this program is part of its commitment  
to protecting our environment and conserving natural resourcesꢁ  
RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.  
58  
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Technical specifications  
Enhanced 5ꢁ8GHz technology–your phone operates on a dual band transmission that combines the best of 5ꢁ8GHz and  
2ꢁ4GHz technologies, providing enhanced performance over standard cordless telephonesꢁ  
Frequency Control  
Transmit Frequency  
Crystal controlled PLL synthesizer  
Telephone base: 5725-5850 MHz  
Handset: 2400-2483ꢁ5 MHz  
Receive Frequency  
Telephone base: 2400-2483ꢁ5 MHz  
Handset: 5725-5850 MHz  
Channels  
95  
Nominal Effective Range  
Maximum power allowed by the FCC and ICꢁ Actual operating range  
may vary according to environmental conditions at the time of useꢁ  
Size  
Handset: ꢀ4ꢀmm X 49mm X 35mm  
Telephone base: ꢀ77mm X ꢀ20mm X 78mm  
Charger: 89mm X 78mm X 53mm  
Weight  
Handset: ꢀ4ꢀ grams  
Telephone base: 385 grams  
Charger: 76 grams  
Power Requirements  
Memory  
Handset: 600mAh Ni-MH battery  
Telephone base: 9V DC @ 600mA  
Charger: 9V DC @ 200mA  
Directory: 50 Memory locations, up to 32 digits, ꢀ6 characters per  
location  
CID: 50 memory locations  
59  
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Index  
Delete a directory entry 25  
Delete all messages 36  
Delete outgoing announcement 35  
Dial from caller ID 29  
Dial type 3ꢀ  
A
Additional information 47  
Adjusting handset volume ꢀ7  
Announcement only mode 4ꢀ, 43  
Announcements 36  
Directory 22–25  
Answering calls ꢀ7  
Answering system operation 32–43  
E
Edit a directory entry 24  
B
Basic operation ꢀ5  
Batteries 45  
F
FCC, ACTA and IC regulations 5758  
Battery care and performance 45  
Belt clip 9  
Flash function ꢀ7  
G
C
Getting started 4  
Caller ID 26–29  
Caller ID - call waiting with CID 26  
Call forward ꢀ9  
Call screening 42  
Call transfer 20  
Characters by number 23  
Check battery indicator 8  
Check for dial tone 8  
Choose a location 6  
Clear voicemail 3ꢀ  
Conference call 20  
H
Handset layout ꢀ3  
Headset jack 44  
Headset operation 44  
I
If you subscribe to DSL service 9  
Important safety instructions 56  
Installation 6–9  
Connect to phone line 7  
Install handset battery 6  
Intercom ꢀ8  
Intercom/find handset 20  
D
Day and time announcements 32  
60  
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Redial ꢀ8  
Registration ꢀ2  
K
Key tone 30  
Remote access code 37  
Remote operation 38  
Replace the handset battery 45  
Review and dial entries 24  
Review caller ID 27  
Ringer tone 30  
L
Language 3ꢀ  
Listen to outgoing announcement 35  
M
Ringer volume 30  
Maintenance 54  
Making calls ꢀ7  
Menu features 34  
Message alert 40  
Message playback 35  
Message window displays 43  
S
Store a new entry 22  
T
Mute ꢀ8  
Technical specifications 59  
Telephone base layout ꢀ4  
Telephone operation ꢀ7–2ꢀ  
N
Number of rings 42  
Telephone settings 303ꢀ  
The RBRC® Seal 58  
To check day and time 33  
To de-register all handsets ꢀ2  
Troubleshooting 46–53  
O
Options during playback 36  
Outgoing announcement 34  
Turn announcement only mode on or off 4ꢀ  
Turn the answering feature on and off 32  
P
Parts checklist for mi6877 5  
Parts checklist for mi6897 4  
V
Visual indicators ꢀ5ꢀ6  
R
W
Record outgoing announcement 34  
Warranty 5455  
Record the announcement only message 4ꢀ  
6ꢀ  
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VTECH TELECOMMUNICATIONS LTDꢁ  
A member of THE VTECH GROUP OF COMPANIESꢁ  
Distributed in the UꢁSꢁAꢁ by VTech Communications, Incꢁ Beaverton, Oregon  
Distributed in Canada by VTech Telecommunications Canada Ltdꢁ, Richmond, BꢁCꢁ  
Copyright ©2006 for VTECH TELECOMMUNICATIONS LTDꢁ  
Printed in Chinaꢁ  
9ꢀ-000743-020-000  
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