VIZIO
QUICK START GUIDE
Model: D320-B1
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TELEVISION ANTENNA CONNECTION PROTECTION
Ground Clamp
Antenna Lead In Wire
Antenna Discharge Unit
(NEC Section 810-20)
Grounding Conductors
(NEC Section 810-21)
Ground Clamps
Power Service Grounding Electrode System
(NEC ART 250, part H)
Electric Service Equipment
• If an outside antenna/satellite dish or cable system is to be connected to
the TV, make sure that the antenna or cable system is electrically grounded
to provide some protection against voltage surges and static charges.
• Lightning Protection: For added protection of the TV during a lightning
storm or when it is left unattended or unused for long periods of time,
unplug the TV from the wall outlet and disconnect the antenna or cable
system.
• Article 810 of the National Electrical Code, ANSI/NFPSA 70, provides
information with regard to proper grounding of the mast and supporting
structure, grounding of the lead-in wire to an antenna discharge unit,
size of the grounding conductors, location of antenna discharge unit,
connection to grounding electrodes, and requirements of the grounding
electrode.
• Power Lines: Do not locate the antenna near overhead light or power
circuits, or where it could fall into such power lines or circuits. Remember,
the screen of the coaxial cable is intended to be connected to earth in the
building installation.
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Do you have questions? Find answers at
SUPPORT.VIZIO.COM
Find help with:
• New product setup
• Connecting your devices
• Technical problems
• Product updates and more
Live chat
support available
You can also contact our
award-winning support team at:
Phone: (877) 698-4946 (toll-free)
techsupport@VIZIo.com
Email:
Hours of Operation:
Monday - Friday: 7 am to 11 pm (CSt)
Saturday - Sunday: 9 am to
6
pm (CSt)
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DOWNLOAD THE FULL USER MANUAL
1
2
Page shown is for illustrative purposes only. Actual page content will vary.
Help VIZIO reduce paper waste by downloading
Click the Download link of the User Manual for
the full User Manual for your TV.
your language. Save it on your computer.
Using a computer, go to
support.VIZIO.com and click Search.
Manuals are PDF files.You will need the free Adobe
Acrobat Reader to view them.
Start typing your TV’s model number in the search
field and select your model from the list.
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PACKAGE CONTENTS
OK
2
5
8
0
VIZIO LED HDTV with Stand
Remote Control
with Batteries
This Quick Start Guide
Power Cord
1 x M4 14mm
Phillips Screw
1 x T4 30mm
Phillips Screw
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USING THE REMOTE
INPUT
Change the currently-displayed input.
POWER
Turn TV on or off.
EXIT
MENU
Close the on-screen menu.
MENU
Display the on-screen menu.
OK
ARROW
Select the highlighted menu option.
OK
Navigate the on-screen menu.
BACK
BACK
GUIDE
Go to the previous on-screen menu.
Display the info window.
VOLUME UP/DOWN
Increase or decrease loudness of
the audio.
H
C
V BUTTON
Open the USB media player.
V
O
L
H
C
V
O
L
CHANNEL UP/DOWN
MUTE
Change the channel.
Turn the audio off or on.
2
5
8
0
LAST
NUMBER PAD
Return to the channel last viewed.
Manually enter a channel.
DASH
WIDE
Use with the number pad
to manually enter a digital
sub-channel.
Change the display mode.
(For example, 18-4 or 18-5.)
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INSTALLING THE BASE
1
Place the TV screen-down on a clean, flat surface.
To prevent scratches or damage to the screen, place the TV on a soft surface such as a blanket.
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2
3
Align the neck piece with the bottom of the TV
Align the base with the neck and
tighten the T4 30mm screw
using a Phillips screwdriver.
and slide it into place as shown.
Using a Phillips screwdriver, tighten
the M4 14mm screw into the center of the TV to
secure the neck piece to the TV as shown.
When you are finished, place the TV on a
stable, level surface.
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FIRST-TIME SETUP
Connect all of your devices first.
1
Choose ONE connection type for each device.
Match colored connectors
to colored ports.
BACK OF TV
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HDMI CABLE*
• DIGITAL
• HD VIDEO (1080p)†
• HD AUDIO
Commonly-Connected
Devices:
BEST
COMPONENT CABLE*
• ANALOG
• HD VIDEO (1080p)†
• STEREO AUDIO
Cable or Satellite Boxes
Blu-ray™ or DVD Players
BETTER
Match colored connectors to colored ports.
COAXIAL CABLE*
• ANALOG
• HD VIDEO (1080i)†
• STEREO AUDIO
BETTER
AV CABLE*
• ANALOG
• VIDEO (480i)†
• STEREO AUDIO
GOOD
Game Consoles
Match colored connectors to colored ports.
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† Maximum resolution
* Cables are not included
3
2
Remove the battery cover by pressing gently on
the VIZIO logo and sliding away from the remote.
Connect the power cord to the back of the TV.
The flat edge of the connector goes toward the
outside of the TV.
Insert the included batteries.
Plug the power cord into an electrical outlet.
Gently slide the battery cover back into place.
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4
5
Choose your mode.
Select Store Demo for in-store display.
Select Home Use for in-home use.
Seleccione "Home Use" para Modo de Casa o "Store Demo" para Demostración en la Tienda.
Choisissez "Home Use" pour le Mode Domicile ou "Store Demo" pour Démo en Magasin.
Store Demo
Home Use
Turn the TV on by pressing the Power button on
Use the Arrow buttons on the remote to select
the remote.
your preferred language and press OK.
The Guided Setup app is displayed.
Follow the on-screen instructions to complete the
Guided Setup.
Use the Arrow buttons on the remote to highlight
If you need help, skipped a step, or would
like to reperform the guided setup, see the
Home Use and press OK.
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HELP TOPICS
•
•
The on-screen menu has guided setup. Press MENU > Guided Setup. Select
the type of setup you need and press OK.The Setup App begins.
To reset the TV to factory defaults, press MENU > System > Reset & Admin >
Reset TV to Factory Defaults. If you set a Parental Control Passcode, enter it
now. Select Reset. Remember that all of your settings will be lost.
How do I return to the
Setup App?
•
•
•
Press the VOLUME UP button on the remote.
Press the MUTE button on the remote to ensure that mute is off.
Press MENU > Audio. Be sure TV Speakers is set to On.
There is a picture, but
there is no sound.
•
•
Be sure your connected devices are turned on.
Press the INPUT button on the remote and select the input to which your
device is connected (TV, HDMI-1, COMP, etc.).
The TV displays
“No Signal.”
There are black/
gray bars on the top/
bottom/sides of the
screen.
•
•
Note that some television channels add black bars to the picture.
Set the TV image mode so that the picture fills the screen. Press the WIDE but-
ton on the remote until the screen is filled, and then press OK.
Adjust the video settings of your external device.
•
•
Be sure the power cord is securely connected to the AC socket on the TV and to
a working electrical outlet.
There is no power.
•
•
Press the POWER button on the remote or on the side of the TV.
If the above steps do not work, try plugging the power cord into a different outlet.
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Take a moment to register your product at
VIZIO.COM/PRODUCT-REGISTRATION
Why Register?
Customized Support
Get assistance quickly with your information on-hand.
News and Offers
Take advantage of the latest news and special offers from VIZIO.
Safety and Satisfaction
Stay up-to-date with important product updates and notifications.
REGISTER YOUR VIZIO PRODUCT NOW
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VIZIO RECOMMENDS
S2121w-D0 2.1 CHANNEL SOUND STAND WITH INTEGRATED SUBWOOFER
Introducing an evolution in home theater and compact, versatile design that delivers booming audio
where there isn’t room for a sound bar.With outstanding audio performance and a built-in subwoofer,
the VIZIO 21”2.1 Sound Stand is the perfect and convenient audio upgrade for TVs up to 55 inch class
in traditional media cabinets or any room in the house.
This Product Sold Separately
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LEGAL
/
COMPLIANCE
FCC Class B Radio Interference Statement
Notice
The changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Shielded interface cables and AC power cord, if any, must be used in order to comply with the emission limits.
The manufacturer is not responsible for any radio or TV interference caused by unauthorized modification to this
equipment. It is the responsibilities of the user to correct such interference.
FCC Warning
Changes or modifications not expressly approved by the party responsible for compliance with the FCC Rules
could void the user’s authority to operate this equipment.
Caution
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Always use an AC/DC power adapter that is properly grounded. Use the AC cords listed below for
each area.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
USA: UL
Germany:VDE
UK: BASE/BS
Japan: Electric Appliance Control Act
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Canada: CSA
Image(s) under license from Shutterstock.com.
LIMITED WARRANTY - USA
ON PARTS AND LABOR
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES
AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE,
OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE
PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR
DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES,SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TOYOU.THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,AND YOU MAY ALSO HAVE OTHER RIGHTS,WHICH VARY FROM STATE TO
STATE.THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE.
Covers units purchased as new in United States and Puerto Rico Only.
VIZIO provides a warranty to the original purchaser of a new Product against defects in materials and workmanship
for a period of one (1) year of non-commercial usage and ninety (90) days of commercial use.If a Product covered
by this warranty is determined to be defective within the warranty period, VIZIO will either repair or replace the
Product at its sole option and discretion.
To obtain warranty service, contact VIZIO Technical Support via e-mail: [email protected] or via phone at
877 MY VIZIO (877.698.4946) from 5:00AM to 8:00PM Monday through Friday and 7:00AM to 4:00PM Saturday and
Sunday,PacificTime,or visit www.VIZIO.com.PRE-AUTHORIZATION MUST BE OBTAINED BEFORE SENDING ANY PRODUCT
TO A VIZIO SERVICE CENTER. Proof of purchase in the form of a purchase receipt or copy thereof is required to show
that a Product is within the warranty period.
CHECK WWW.VIZIO.COM FOR THE MOST CURRENT VERSION.
Personal Data
Parts and Labor
If your VIZIO product is capable of storing personal data and other information,ALL CONTENTS AND INFORMATION
WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARRANTY SERVICE. If this occurs, your product
will be restored to you configured as originally purchased.You will be responsible for restoring all applicable data
and passwords. Recovery and reinstallation of user data is not covered under this Limited Warranty. In order to
protect your personal information,VIZIO recommends that you always clear all personal information from the unit
before it is serviced, regardless of the servicer.
There will be no charge for parts or labor during the warranty period.Replacement parts and Products may be new
or recertified atVIZIO’s option and sole discretion.Replacement parts and Products are warranted for the remaining
portion of the original warranty or for ninety (90) days from warranty service or replacement, whichever is greater.
Type of Service
Defective Products must be sent to a VIZIO service center to obtain warranty service. VIZIO is not responsible for
transportation costs to the service center,but VIZIO will cover return shipping to the customer.PRE-AUTHORIZATION IS
REQUIRED BEFORE SENDING ANY PRODUCT TO A VIZIO SERVICE CENTER FOR WARRANTY SERVICE.
Zero Bright Pixel Defect Guarantee
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY” on select new
product purchases.To determine if this guarantee applies to your product, refer to the “DETAILS” tab of the model’s
Product returns to VIZIO’s service centers must utilize either the original carton box and shipping material or
packaging that affords an equal degree of protection.VIZIO Technical Support will provide instructions for packing
and shipping the covered Product to the VIZIO service center.
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and workmanship.This warranty does not cover,for
example: cosmetic damage, normal wear and tear, improper operation, improper voltage supply or power surges,
signal issues, damages from shipping, acts of God, any type of customer misuse, modifications or adjustments, as
well as installation and set-up issues or any repairs attempted by anyone other than by a VIZIO authorized service
center. Products with unreadable or removed serial numbers, or requiring routine maintenance are not covered.
This one year limited warranty does not cover Products sold “AS IS”,“FACTORY RECERTIFIED”, or by a non-authorized
reseller.
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LIMITED WARRANTY - CANADA
ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR
IF THIS WARRANTY DOCUMENT IS RECEIVED ALONG WITH A UNIT WHICH IS PROVIDED TO THE CUSTOMER AS A
WARRANTY REPLACEMENT,THE WARRANTY OF THE PURCHASED UNIT MAY SUPERSEDE THIS ONE. SUCH A REPLACEMENT
UNIT IS WARRANTED FORTHE LATER OF EITHERTHE REMAINING PORTION OFTHE ORIGINAL WARRANTY (AS SPECIFIED BY
THE ORIGINAL WARRANTY DOCUMENTATION AND DERIVED FROM THE ORIGINAL PURCHASE DATE) OR THE WARRANTY
PERIOD SPECIFIED HEREIN (AS DERIVED FROM THE DATE THE REPLACEMENT UNIT IS RECEIVED).
Covers units purchased as new in Canada
VIZIO provides a warranty to the original purchaser of a new Product against defects in materials and workmanship
for a period of one year of non-commercial usage and ninety (90) days of commercial use. If a Product covered
by this warranty is determined to be defective, within the warranty period, authorized for sale in Canada and from
an authorized Canadian reseller,VIZIO will repair, replace or refund the unit at its sole option and discretion. VIZIO
reserves the right to dispatch In-Home Service subject to availability or provide other service type options.
VIZIO provides a warranty to the original purchaser of its products against defects in materials and workmanship
for a period of ninety (90) days of non-commercial use. If a Product covered by this warranty is determined to be
defective, within the warranty period, authorized for sale in Canada and from an authorized Canadian reseller,
VIZIO will repair, replace or refund the unit at its sole option and discretion. VIZIO reserves the right to dispatch
In-Home Service subject to availability or provide other service type options.
To obtain warranty service, contact VIZIO Technical Support via email:T[email protected] or via phone at 877
MY VIZIO (877.698.4946) from 7:00AM to 11:00PM Monday through Friday and 9:00AM to 6:00PM Saturday and
Sunday, Central Time, or www.vizio.ca. Pre-authorization must be obtained before sending any product to a VIZIO
service center.Proof of purchase in the form of a purchase receipt or copy thereof is required to show that a Product
is within the warranty period.
To obtain warranty service, contact VIZIO Technical Support via email:T[email protected] or via phone at 877
MY VIZIO (877.698.4946) from 7:00AM to 11:00PM Monday through Friday and 9:00AM to 6:00PM Saturday and
Sunday, Central Time, or visit www.vizio.ca. Proof of purchase in the form of a purchase receipt or copy thereof is
required.
Parts and Labor
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new
or recertified at VIZIO’s option and sole discretion. Replacement parts and units are warranted for the remaining
portion of the original warranty or for ninety (90) days from warranty service or replacement, whichever is greater.
There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new
or recertified at VIZIO’s option and sole discretion. Replacement parts and units are warranted for the remaining
portion of the original warranty or for ninety (90) days from warranty service or replacement, whichever is later.
Type of Service
Types of Service
TV’s 32” or larger will usually be serviced in-home. In-home service requires complete and easy access to the unit
and does not include de-installation or re-installation of the product. In-Home Service is subject to availability. VIZIO
will provide other service type options when in-home service is not available.
Units 32” or larger will usually be serviced in-home. In-home service requires complete and easy access to the unit
and does not include de-installation or re-installation of the product. However, in some cases, it may be necessary
to send the unit to a VIZIO service center.VIZIO will cover the transportation charges to and from the same customer
location.
TV’s under 32” must be sent to a VIZIO service center to obtain warranty service. VIZIO is not responsible for
transportation costs to the service center, but VIZIO will cover return shipping to the customer. Pre-authorization is
required before sending any unit in for warranty service.
Units less than 32” must be sent to a VIZIO service center. VIZIO is not responsible for transportation costs to the
service center, but VIZIO will cover return shipping to the customer. Pre-authorization is required before sending any
unit in for service.
Product returns to VIZIO’s service center must utilize either the original carton/box and shipping material or
packaging that affords an equal degree of protection.VIZIO Technical Support will provide instructions for packing
and shipping the covered Product to the VIZIO service center.
Any returns to VIZIO’s service centers must utilize either the original carton box and shipping material or
replacement box and material provided by VIZIO.VIZIO technical support will provide instructions for packing and
shipping the unit to the VIZIO service center.
a
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and workmanship.This warranty does not cover,for
example: cosmetic damage, normal wear and tear, improper operation, improper voltage supply or power surges,
signal issues, damages from shipping, acts of God, any type of customer misuse, modifications or adjustments, as
well as installation and set-up issues or any repairs attempted by anyone other than by a VIZIO authorized service
center. Products with unreadable or removed serial numbers or requiring routine maintenance are not covered.
This one year limited warranty does not cover Products sold “AS IS”,“CLEARANCE”,“FACTORY RECERTIFIED”, or by a
non-authorized reseller.
Limitations and Exclusions
VIZIO’s ninety-day limited warranty only covers defects in materials and workmanship. Items not covered include
but are not limited to cosmetic damage, normal wear and tear, misuse, signal issues, power surges, and damages
from shipping, acts of God, any sort of customer misuse, installation, customer modifications, adjustments, and
set-up issues. Units with unreadable or removed serial numbers,“image burn-in”, and routine maintenance are not
covered.This warranty does not cover products sold“AS IS”,“CLEARANCE”or by a non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES
AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE,
OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE
PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR
DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
MOST CURRENT VERSION.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES
AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE
DISPLAY. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS,
OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG
AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS,WHICH VARY FROM PROVINCE TO PROVINCE.THIS WARRANTY IS SUBJECT TO CHANGE
Personal Data
Service and Parts Information
If your VIZIO product is capable of storing personal data and other information,ALL CONTENTS AND INFORMATION
WILL BE DELETED INTHE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARANTY SERVICE.If this occurs,your product will
be restored to you configured as originally purchased.You will be responsible for restoring all applicable data and
passwords. Recovery and reinstallation of user data is not covered under this Limited Warranty. In order to protect
your personal information,VIZIO recommends that you always clear all personal information from the unit before it
is serviced, regardless of the servicer.
ELECTRONIC SPARE PARTS
VIZIO offers these supplier parts contact information for your convenience. In the event service is needed on your
VIZIO product (after the warranty period) and a replacement part is required, please contact one of the following
VIZIO authorized spare parts distributors with the required part number.
Vizparts.com Inc
ZERO BRIGHT PIXEL DEFECT GUARANTEE
710 Epperson Drive, Suite B
City of Industry, CA 91748
(888) 260 -7765
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY” on select new
product purchases.To determine if this guarantee applies to your product, refer to the “DETAILS” tab of the model’s
Recertified Warranty
NINETY DAY LIMITED WARRANTY ON PARTS AND LABOR
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Covers units purchased and currently located in Canada.
LIMITED WARRANTY - MEXICO
ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR
INFORMATION EXCLUSIVELY FOR MEXICO
Covers units purchased as new in Mexico Only.
VIZIO Sales & Marketing México S. de. R.L. de C.V. is not obligated to honor the warranty in the following cases.
(a) When the Product has been used under other than normal conditions.
(b) When the Product has not been operated according to the accompanying instructions for use.
VIZIO Sales & Marketing México S. de. R.L. de C.V. provides a warranty to the original purchaser of a new Product
against defects in materials and workmanship for a period of one year of non-commercial usage or ninety (90)
days of commercial use. If a Product covered by this warranty is determined to be defective within the warranty
period,VIZIO Sales & Marketing México S. de. R.L. de C.V. will either repair or replace the unit at its sole option and
discretion.
(c) When the Product has been altered or repaired by persons not authorized by VIZIO Sales & Marketing México
S. de. R.L. de C.V. or the respective seller.
To obtain warranty service, contact VIZIO Sales & Marketing México S. de. R.L. de C.V.Technical Support via email:
[email protected] or via phone at 001 (855) 472-7444 from 9:00AM to 6:00PM Monday through Friday,
Central Time,or visit www.VIZIO.mx.Pre-authorization must be obtained before sending any product to a VIZIO Sales
& Marketing México S. de. R.L. de C.V. service Center. Proof of purchase in the form of a purchase receipt or copy
thereof is required to show that a Product is within the warranty period.
You may contact the importer or the merchant from whom you purchased the VIZIO Sales & Marketing México S.
de. R.L. de C.V. Product to make a warranty claim, to obtain information related to the procedure to file a warranty
claim, and to obtain information related to parts, components, supplies and accessories, or contact VIZIO Sales &
Marketing México S. de. R.L. de C.V.’s authorized representative as follows:
IIntegral Support S.A. de C.V.
Calle Juan Augusto Ingres. 140
Col. Santa Maria Nonoalco
Del. Benito Juárez
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new or
recertified at VIZIO Sales & Marketing México S. de. R.L. de C.V.’s option and sole discretion. Replacement parts and
units are warranted for the remaining portion of the original warranty or for ninety (90) days from warranty service
or replacement, whichever is greater.
Type of Service
México, D. F. C.P 03700
Customer Service: 001 (855) 472-7444
Date of purchase:
Defective Products must be sent to a VIZIO Sales & Marketing México S. de. R.L. de C.V. service center to obtain
warranty service.VIZIO Sales & Marketing México S. de. R.L. de C.V. is not responsible for transportation costs to the
service center, but VIZIO Sales & Marketing México S. de. R.L. de C.V. will cover return shipping to the customer. Pre-
authorization is required before sending any unit in for warranty service.
Model:
Product returns to VIZIO Sales & Marketing México S. de. R.L. de C.V.’s service centers must utilize either the original
carton box and shipping material or packaging that affords an equal degree of protection.VIZIO Sales & Marketing
México S. de. R.L. de C.V.Technical Support will provide instructions for packing and shipping the covered Product
to the VIZIO Sales & Marketing México S. de. R.L. de C.V. service center.
Brand:
To make a warranty claim,submit this Product and this policy,duly stamped by the establishment from which it was
purchased. For customers in Mexico with VIZIO Sales & Marketing México S.de.R.L.de C.V.televisions that are larger
than 32 inches,VIZIO Sales & Marketing México S. de. R.L. de C.V. or its authorized representative will provide onsite
warranty coverage of repair and/or replacement services.
Limitations and Exclusions
VIZIO Sales & Marketing México S. de. R.L. de C.V.’s one-year limited warranty only covers defects in materials and
workmanship. This warranty does not cover, for example: cosmetic damage, normal wear and tear, improper
operation,improper voltage supply or power surges,signal issues,damages from shipping,acts of God,any type of
customer misuse,modifications or adjustments,as well as installation and set-up issues or any repairs attempted by
anyone other than by a VIZIO Sales & Marketing México S. de. R.L. de C.V. authorized service center. Products with
unreadable or removed serial numbers, or requiring routine maintenance are not covered. This one year limited
warranty does not cover Products sold“AS IS”,“FACTORY RECERTIFIED”, or by a non-authorized reseller.
Under the terms of this warranty, VIZIO Sales & Marketing México S. de. R.L. de C.V. or its representative must
exchange parts and components of the Product and include labor and shipping expenses of the Product on
which this warranty is valid, within the service network, at no cost to the consumer.
VIZIO Sales & Marketing México S. de. R.L. de C.V.
Conquistadores 105 Interior 7,
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,SHALL BE LIMITED
IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO Sales & Marketing México S. de. R.L. de C.V.’S TOTAL
LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDINGVIZIO Sales
& Marketing México S. de. R.L. de C.V.’S NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, WHETHER SUCH
DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PRODUCT. VIZIO
Sales & Marketing México S. de. R.L. de C.V. SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR
DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or
consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights, which vary from state to state.THIS WARRANTY IS SUBJECT
Colonia Mirasierra, San Pedro Garza Garcia,
Nuevo Leon, C.P. 66240, Mexico.
RFC:VSA110513BK9
Telephone: 001 (855) 472-7444
Personal Data
If your VIZIO Sales & Marketing México S. de. R.L. de C.V. product is capable of storing personal data and other
information,ALL CONTENTS AND INFORMATION WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN
WARANTY SERVICE.If this occurs,your product will be restored to you configured as originally purchased.You will be
responsible for restoring all applicable data and passwords.Recovery and reinstallation of user data is not covered
under this Limited Warranty. In order to protect your personal information,VIZIO Sales & Marketing México S. de. R.L.
de C.V. recommends that you always clear all personal information from the unit before it is serviced, regardless
of the servicer.
ZERO BRIGHT PIXEL DEFECT GUARANTEE
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY” on select new
product purchases.To determine if this guarantee applies to your product, refer to the “DETAILS” tab of the model’s
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© 2014 VIZIO INC.ALL RIGHTS RESERVED.
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