Getting Started and
Troubleshooting Guide
Tracer™ BAS Operator Suite
Mobile App for the Tracer™ SC System Controller
SAFETY WARNING
Only qualified personnel should install and service the equipment. The installation, starting up, and
servicing of heating, ventilating, and air-conditioning equipment can be hazardous and requires specific
knowledge and training. Improperly installed, adjusted or altered equipment by an unqualified person could
result in death or serious injury. When working on the equipment, observe all precautions in the literature
and on the tags, stickers, and labels that are attached to the equipment.
January 2013
BAS-SVU23B-EN
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Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Downloading and Installing the Mobile App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Setting Up the Mobile App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Setting Up a Virtual Private Network (VPN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installing VPN On Your Mobile Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
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Introduction
This document describes how to obtain, download, install, and set up the Tracer™ BAS Operator
Suite (mobile app) on your mobile device (smartphone or tablet). The mobile app provides the
portability and freedom to perform Tracer SC daily operator tasks that otherwise would have to be
done on a stationary PC or laptop. Once the mobile app has been installed, you can access your
Tracer SC anywhere on site (or off site with the proper VPN connection).
With the mobile app you can:
•
•
•
•
•
Override setpoints
Override occupancy
View standard graphics
View, acknowledge, and comment on alarms
View status of spaces, equipment, and systems
The Tracer BAS Operator Suite is compatible with Tracer SC V3.6 and higher. It is designed for
smartphones but works on tablets as well.
Device platform requirements:
•
•
Apple® iPhone®, iPad®, iPod® mobile devices: iOS 5 and iOS 6.
Android™ mobile devices: (V2.3 Gingerbread, 4.0 Ice Cream Sandwich, 4.1 Jelly Bean)
The mobile app is available free of charge from both the Apple App Store and Google Play.
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Downloading and Installing the Mobile App
This section describes how to locate, download, and install the Tracer BAS Operator Suite for
Apple® mobile devices and Android™ mobile devices.
Apple Mobile Devices: How Do I Get the Mobile App?
The Tracer BAS Operator Suite mobile app is available free from the Apple App Store. It is
compatible with iPhone, iPad, and iPod devices using iOS version 5 or 6. If your mobile device is
using a different version, the mobile app may not operate as expected.
Downloading and Installing the Mobile App
Note: Because this particular app is larger than 10 MB, you will need to download it using a WiFi
connection opposed to your cellular (3G/4G) connection. Locating and setting up a WiFi
connection can typically be found in the settings section of your mobile device.
Using your mobile device, follow these instructions to download and install the mobile app:
1. Tap the App store icon on your mobile device, which opens the Apple App Store.
2. In the search field, enter Trane, which will display a list of related apps.
3. Select the Tracer BAS Operator Suite app. This is the free Apple App Store page for the app.
4. Tap Install App. The installation process begins.
Android Mobile Devices: How do I get the Mobile App?
TheTracerBASOperatorSuiteappisavailablefreefromtheGooglePlaystore. Itiscompatiblewith
smartphones and tablets using Android operating systems V2.3 (Gingerbread), V4.0 (Ice Cream
Sandwich), andV4.1(JellyBean). Ifyourdeviceisusingadifferentversion, theappmaynotoperate
as expected.
Downloading and Installing the Mobile App
Note: Because this particular app is larger than 10 MB, you will need to download it using a WiFi
connection opposed to your cellular (3G/4G) connection. Locating and setting up a WiFi
connection can typically be found in the settings section of your mobile device.
Using your mobile device, follow these instructions to download and install the app:
1. Tap the App Store icon, which opens the Google Play Store.
2. In the search field, enter Trane, which will display a list of related apps.
3. Select the Tracer BAS Operator Suite app. This is the free Google Play Store page for the app.
4. Tap on Install.
5. Tap on Accept and Download. The installation process begins.
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Setting Up the Mobile App
After you have successfully installed the mobile app, you will need to add a Tracer SC. Information
in this section applies to both Apple mobile devices and Android mobile devices. The mobile app
is compatible with Tracer SC version 3.6 or higher.
To set up the mobile app:
1. Tap the app icon (
)to start the app.
4. Tap Save.
Figure 1. Adding a new Tracer SC
1 (a)
1 (b)
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Setting Up the Mobile App
2. Tap Connect.
The Spaces List appears. From this list, you can navigate to a space status page or elsewhere
in the app, such as equipment status, system status, alarms, and so forth.
Note: To view an animated equipment graphic, position your phone in landscape mode.
The next time you access the mobile app, the Tracer SC you added will appear on the first screen
Figure 2. Connecting to the SC with your mobile device
2 (a)
2 (b)
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Setting Up a Virtual Private Network (VPN)
A Virtual Private Network (VPN) client is a technology that allows users to obtain a secure Internet
connection with a device into a remote network. For example, you can use a VPN client to connect
to your company’s computer network from home (or any remote area) and access files, images, e-
mail, and in this case your Tracer SC. In order to connect with a VPN client, a WiFi connection or
cellular 3G/4G service must be available in the area.
Installing VPN On Your Mobile Device
Contact your network administrator to request VPN access. (Your network administrator may
recommendaspecificVPNclient). Asanexample, thefollowinginstructionsdescribehowtoinstall
the Cisco AnyConnect® Secure Mobility Client. The process for installing and downloading other
VPN apps may be similar.
1. Connect to the App store on your mobile device (Apple Store, or Google Play), and search for
Anyconnect.
3. When finished installing, open the app.
Figure 3. Installing and adding VPN on your mobile device
3 (a)
3 (b)
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Setting Up a Virtual Private Network (VPN)
6. Activate (turn on) the VPN app.
8. Tap to accept the Ingersoll Rand VPN terms and conditions. A VPN icon will appear on your
device display.
Figure 4. Activating the VPN app
4 (a)
4 (b)
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Troubleshooting
This section describes possible problems and other issues that you may encounter while using the
mobile app.
Problem
Possible Cause
Possible Solution
• If this is your first time connecting to the Tracer SC
with the app, try re-entering the information. It’s
easy to make a mistake typing on the phone.
• Use the same IP address and/or host name with a
PC Web browser. If the login screen appears, then
the IP address/host name is correct. If the login
screen does not appear, then the IP address/host
nameisnotcorrect. ContactyourlocalTraneoffice.
Incorrect IP address and/or host name
• If this is your first time connecting to the Tracer SC
with app, or you did not set “Remember Login” to
ON, try re-entering the information. It’s easy to
make a mistake typing on the phone.
Incorrect user ID and/or password
• Connect with a PC. Log in using the same user ID
and password. If you can successfully log in, then
theuserIDandpasswordarecorrect. Ifyoucannot
login, thentheuserIDandpasswordareincorrect.
Contact your local Trane office.
Unable to connect to the Tracer SC
WiFi connection:
1. Enable WiFi on your mobile device.
2. Verify that your device is connected to the
correct WiFi network.
3. Connect with VPN, then try to connect with the
mobile app.
Cellular connection:
Mobile device is not on the same network as the
Tracer SC
1. Verify that you have Internet connectivity by
trying to access a Web page.
2. Connect with VPN, then try to connect with the
mobile app.
Move to a location that has better WiFi reception.
Re-establish VPN (if necessary) and reconnect to
Tracer SC.
WiFi connection dropped
“Connection Lost” appears at the top
of the screen and alternating yellow/
gray diagonal lines appear in the
background screen. Data on the
screen freezes to the last data
received.
Move to a location that has better cellular service.
Re-establish VPN and reconnect to Tracer SC.
Cellular connection dropped
VPN connection dropped
Tracer SC failed
Re-establish VPN and reconnect to Tracer SC.
Try to connect from a PC with a Web browser. If
unable to connect, troubleshooting failed Tracer SC.
Try accessing the same data on a PC with a Web
browser. If the data is three dashes, then
troubleshoot as missing data or communication loss.
If the data appears on the Web page, contact your
local office for assistance
Indicates that the Tracer SC does not have the
requested data and/or unit controller has not
provided the data to the Tracer SC. Can be
caused by communication loss between the unit
controller and the Tracer SC.
Three dashes “---” appear on the
screen in place of data.
Who can I contact for help? Contact your nearest Trane sales office by visiting the Trane
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leader in creating and sustaining safe, comfortable and energy efficient environments, Trane offers a broad
portfolio of advanced controls and HVAC systems, comprehensive building services, and parts. For more
information, visit www.Trane.com.
Trane has a policy of continuous product and product data improvement and reserves the right to change design and specifications without notice.
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BAS-SVU23B-EN 11 Jan 2013
Supersedes BAS-SVU23A-EN (17 Dec 2012)
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