TEC Thermal Printer
B-450-QQ SERIES
Owner’s Manual
Table of Contents
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EO1-33006
Safety Summary
Disconnect
the plug.
Disconnect
the plug.
If foreign objects (metal fragments,
water, liquids) enter the machines,
first turn off the power switches and
disconnect the power cord plugs from
the outlet, and then contact your
authorized TOSHIBA TEC repre-
sentative for assistance. Continued
use of the machine in that condition
may cause fire or electric shock.
When unplugging the power cords,
be sure to hold and pull on the plug
portion. Pulling on the cord portion
may cut or expose the internal wires
and cause fire or electric shock.
Connect a
grounding
wire.
No disassem-
bling.
Ensure that the equipment is
properly grounded. Extension cables
should also be grounded. Fire or
electric shock could occur on
improperly grounded equipment.
Do not remove covers, repair or
modify the machine by yourself. You
may be injured by high voltage, very
hot parts or sharp edges inside the
machine.
This indicates that there is the risk of personal Injury or damage to
CAUTIONobjects if the machines are improperly handled contrary to this indication.
Precautions
The following precautions will help to ensure that this machine will continue to function correctly.
•
Try to avoid locations that have the following adverse conditions:
*
*
Temperatures out of the specification
Shared power source
*
*
Direct sunlight
Excessive vibration
*
*
High humidity
Dust/Gas
•
The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild
detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic
covers.
•
•
USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.
DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high tem-
peratures, high humidity, dust, or gas.
•
•
•
Ensure the printer is operated on a level surface.
Any data stored in the memory of the printer could be lost during a printer fault.
Try to avoid using this equipment on the same power supply as high voltage equipment or equip-
ment likely to cause mains interference.
•
•
•
Unplug the machine whenever you are working inside it or cleaning it.
Keep your work environment static free.
Do not place heavy objects on top of the machines, as these items may become unbalanced and fall
causing injury.
•
Do not block the ventilation slits of the machines, as this will cause heat to build up inside the
machines and may cause fire.
•
•
•
Do not lean against the machine. It may fall on you and could cause injury.
Care must be taken not to injure yourself with the printer paper cutter.
Unplug the machine when it is not used for a long period of time.
Request Regarding Maintenance
•
Utilize our maintenance services.
After purchasing the machine, contact your authorized TOSHIBA TEC representative for assistance
once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the
machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid
rainy seasons.
•
•
Our preventive maintenance service performs the periodic checks and other work required to
maintain the quality and performance of the machines, preventing accidents beforehand.
For details, please consult your authorized TOSHIBA TEC representative for assistance.
Using insecticides and other chemicals
Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or
other parts to deteriorate or cause the paint to peel.
(ii)
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EO1-33006
TABLE OF CONTENTS
Page
1. INTRODUCTION ................................................................................................ 1- 1
1.1 APPLICABLE MODEL ................................................................................ 1- 1
1.2 ACCESSORIES .......................................................................................... 1- 1
2. SPECIFICATIONS .............................................................................................. 2- 1
2.1 GENERAL SPECIFICATIONS .................................................................... 2- 1
2.2 PRINTING SPECIFICATIONS .................................................................... 2- 1
2.3 PAPER (LABEL/TAG) SPECIFICATIONS .................................................. 2- 2
2.4 RIBBON SPECIFICATIONS ....................................................................... 2- 2
2.5 OPTION ...................................................................................................... 2- 2
3. APPEARANCE ................................................................................................... 3- 1
3.1 FRONT/REAR VIEW................................................................................... 3- 1
3.2 OPERATION PANEL .................................................................................. 3- 1
4. DIP SWITCH FUNCTIONS................................................................................. 4- 1
5. SETUP PROCEDURE ........................................................................................ 5- 1
5.1 REQUIREMENTS FOR OPERATION ........................................................ 5- 1
5.2 SETTING UP THE PRINTER...................................................................... 5- 1
6. INSTALLATION PROCEDURE .......................................................................... 6- 1
6.1 INSTALLING THE SUPPLY HOLDER UNIT .............................................. 6- 1
6.2 CONNECTING THE POWER CORD AND CABLES .................................. 6- 1
7. LOADING THE RIBBON..................................................................................... 7- 1
8. LOADING THE PAPER ...................................................................................... 8- 1
9. THRESHOLD SETTING ..................................................................................... 9- 1
10.CARE/HANDLING OF THE PAPER AND RIBBON ......................................... 10- 1
11.GENERAL MAINTENANCE ............................................................................. 11- 1
11.1 CLEANING ................................................................................................ 11- 1
11.2 COVERS ................................................................................................... 11- 2
11.3 REMOVING JAMMED PAPER ................................................................. 11- 3
12.TROUBLESHOOTING...................................................................................... 12- 1
APPENDIX ............................................................................................................. 13- 1
INDEX
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful inter-
ference when the equipment is operated in a commercial environment. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications.
Operations of this equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
(for USA only)
Changes or modifications not expressly approved by manufacturer for compliance could void the user's
authority to operate the equipment.
"This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations."
"Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur
de Canada."
(for CANADA only)
CAUTION:
1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA
TEC.
2. The contents of this manual may be changed without notification.
3. Please refer to your local Authorized Service representative with regard to any queries you may
have in this manual.
Copyright © 1999
by TOSHIBA TEC CORPORATION
All Rights Reserved
570 Ohito, Ohito-cho, Tagata-gun, Shizuoka-ken, JAPAN
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EO1-33006
1. INTRODUCTION
1.1 APPLICABLE MODEL
1. INTRODUCTION
Thank you for choosing the TEC B-450 Series thermal/transfer printer. This new generation high
performance high quality printer is equipped with the latest hardware including the newly developed high
density (11.8 dot/mm, 300 dot/inch) print head. This allows very clear print at a maximum speed of 101.6
mm/sec. (4 inch/sec.). Other standard features include an external paper supply.
Optional features include a strip mechanism and cutter mechanism.
This manual contains general set-up and maintenance information and should be read carefully to help
gain maximum performance and life from your printer. For most queries please refer to this manual and
keep it safe for future reference.
1.1 APPLICABLE MODEL
• B-452-TS10-QQ
Model name description
B - 4 5 2 - T S 1 0 - Q Q
Destination Code
QQ: North America Block
Specification
10: without Centronics interface and expansion memory
12: with Centronics interface and expansion memory
Issue mode
S: Batch
Resolution
T: 11.8 dots/mm (300 dpi)
Thermal direct/Thermal transfer
1.2 ACCESSORIES
Owner's Manual
(EO1-33006)
Power Cord
Supply Holder
Spacer
Supply Holder Unit
1-1
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EO1-33006
2. SPECIFICATIONS
2.1 GENERAL SPECIFICATIONS
2. SPECIFICATIONS
2.1 GENERAL SPECIFICATIONS
Model
Item
B-452-TS10-QQ
Supply voltage
100 ~ 120V, 60Hz
Power consumption
Operating temperature
Relative humidity
Dimensions
0.94 A, 47 W maximum (standby: 0.3 A, 18 W maximum)
5˚C ~ 40˚C
25% ~ 85%RH (no condensation)
270 mm (width) x 245 mm (height) x 200 mm (depth), with Supply holder
unit 410 mm (depth)
Weight
4.7 kg (without paper and ribbon)
2.2 PRINTING SPECIFICATIONS
Model
Item
B-452-TS10-QQ
Print head
Printing methods
Print speeds
Thermal print head 11.8 dots per mm (300 dots per inch)
Direct thermal or Thermal transfer
50.8mm/sec.(2inch/sec.)forserialbarcodesandtwo-dimensionalcodes,
101.6 mm/sec. (4 inch/sec.)
Maximum print width
Dispensing modes
105.7 mm (4.16 inches)
Batch (Continuous), Strip (Option) and Cut modes (Option)
(Bothcutandstripmodesareavailableonlywhentheirrespectivemodules
are fitted.)
Available bar-code types JAN8, JAN13, EAN8, EAN8 + 2 digits, EAN8 + 5 digits
EAN13, EAN13 + 2digits, EAN13 + 5 digits
UPC-E, UPC-E + 2 digits, UPC-E + 5 digits
UPC-A, UPC-A + 2 digits, UPC-A + 5 digits
MSI, ITF, NW-7, CODE39, CODE93, CODE128
Industrial 2 to 5, UCC/EAN128, Customer bar code, POSTNET
RM4SCC, KIX code
Two-dimensional code
Graphics
Data Matrix, PDF417, QR code, Maxi code
All types of graphic files are available when using the windows driver.
However, only BMP and PCX files are available when using the program-
ming commands.
Fonts
Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size),
Letter Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes),
OCR (2 types), Writable characters, Outline font (7 type)
0˚, 90˚, 180˚, 270˚
Rotations
Standard interfaces
Serial interface (RS-232C)
Parallel interface (Centronics) QP only
Optional keyboard interface
∗
Data MatrixTM is a trademark of International Data Matrix, Inc.
PDF417 is a trademark of Symbol Technologies, Inc.
QR code is a trademark of DENSO CORPORATION.
Maxi code is a trademark of United Parcel Service of America, Inc.
2-1
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EO1-33006
2. SPECIFICATIONS
2.3 PAPER (LABEL/TAG) SPECIFICATIONS
2.3 PAPER (LABEL/TAG) SPECIFICATIONS
[Unit: mm]
Labeldispensingmode
Strip mode
Cut mode
Batch mode
Item
25.4 ~ 999.0
Label: 37.0 ~ 999.0
Tag: 25.4 ~ 999.0
31.0 ~ 993.0
Span of one label/tag
15.0 ~ 999.0
23.4 ~ 997.0
25.4 ~ 114.0
22.4 ~ 111.0
2.0 ~ 20.0
2.0 ~ 20.0
10.0 ~ 105.7
15.0 ~ 500.0
15.0 ~ 500.0
1.0
Label length
Width including backing paper
Label width
Gap length
Black mark length (Tag paper)
Effective print width
13.0 ~ 997.0
2.0 ~ 20.0
6.0 ~ 20.0
Label
Tag
Effective print length
Print speed up/slow down area
Black mark length (Label)
Outer roll diameter
MIN. 2.0
MAX. ø150 (Paper Core ø38, 40, 42 or 76.2)
0.13 ~ 0.17
Thickness
0.1 ~ 0.17
0.1 ~ 0.17
2.4 RIBBON SPECIFICATINS
Type
Spool type
Width
Length
60 mm ~ 110 mm
(300 m)
Outer diameter
Ø65 mm (max.)
NOTES: 1. To ensure good print quality and maximum print head life use only TOSHIBA TEC specified paper and
ribbons.
2. Forfurtherinformationaboutpaperandribbon, refertoSection10. CARE/HANDLINGOFTHEPAPER
AND RIBBON.
2.5 OPTION
Description
A stop-and-cut rotary cutter
Option Name
Cutter module
Strip module
Type
B-7204-QM
B-7904-H-QM
Thismodulestripsthelabelfromthebackingpaperwiththe
take-up block and strip block.
This module is an external intelligent keyboard unit.
Keyboard module
KB-80-QM
Installing this board in the printer allows a connection with
an external device with the exclusive interface, such as the
keyboard module.
Expansion I/O inter-
face board
B-7704-IO-QM
Installing this board in the printer allows parallel connec-
tion from the PC via the Centronics interface.
Centronics interface
board
B-7704-C-QM
A 1MB flash memory which stores trun type fonts and
writable characters.
Expansion memory
board (1M byte)
B-7804-E1M-
QM
2-2
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3. APPEARANCE
3.1 FRONT/REAR VIEW
3. APPEARANCE
3.1 FRONT/REAR VIEW
Front View
Rear View
Parallel Interface
Connector
Paper Guide
Top Cover
(Centronics)
DIP Switch
Operation Panel
Paper Guide Lock Lever
Optional
Keyboard
Connector
Power Switch
O : OFF
Supply Holder
AC Power Inlet
Serial Interface Con-
nector (RS-232C)
Paper Outlet
I : ON
Fig. 3-1
3.2 OPERATION PANEL
POWER LED (Green)
Lights when the power is turned on.
ON-LINE LED (Green)
1)Flasheswhencommunicatingwithahostcomputer.
2) On while printing.
ERROR LED (Red)
Lights when a communication error occurs, when the
paper/ribbon ends or the printer is not operating cor-
rectly.
FEED Key
Feeds paper.
PAUSE Key
Pauses printing.
Resets the printer when paused or when an error
occurs.
Fig. 3-2
3-1
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4. DIP SWITCH FUNCTIONS
4. DIP SWITCH FUNCTIONS
4. DIP SWITCH FUNCTIONS
The DIP switches are located at the rear of the printer.
WARNING!
Turn the POWER OFF before
switching the functions.
DIP SW
Fig. 4-1
DIP SW
Function
No.
1
ON/OFF
Remarks
Transmission speed
2
1
2400 bps
4800 bps
9600 bps
19200 bps
None
OFF
OFF
ON
OFF
ON
(Baud rate)
2
OFF
ON
ON
OFF
ON
3
Parity
EVEN
Not available
Available
Available
Not available
OFF
ON
4
Stacker
OFF
ON
5
Auto media feed
7
6
Selectable only when
DIP SW #8 is ON.
OFF
OFF
ON
RAM clear mode (Maintenance counter)
Threshold manual setting mode
Sensor adjustment mode
OFF
ON
6
7
8
OFF
ON
Operating mode
ON
RAM clear mode (Parameter)
Normal operation mode
OFF
ON
Program down load operation
NOTES: 1. DIP Switch settings are read at power on time.
2. ToentertheprogramdownloadmodefirstsetDIPSW#8toON. Theprinterwillthenenter
the relevant modes, as selected by DIP SWS #6 and #7. To initialise these modes hold
down the [FEED] or [FEED] and [PAUSE] keys whilst turning the power on. If the printer
is turned on without pressing a key, it will enter the program down load mode.
Do not set the switches to the maintenance mode as this may cause a failure.
4-1
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5. SET UP PROCEDURE
5.1 REQUIREMENTS FOR OPERATION
5. SET UP PROCEDURE
5.1 REQUIREMENTS FOR OPERATION
This machine has the following requirements:
• The host computer must have a serial port or centronics parallel port.
• To communicate with host, either an RS-232C cable or Centronics cable is required.
(1) RS-232C cable..........9 pins
(2) Centronics cable .......36 pins
• To print a label format, create the complete program using the interface/communication manual.
■ Interface Cables
To prevent radiation and reception of electrical noise, the interface cables must meet the following
requirements:
• Fully shielded and fitted with metal or metalized connector housings.
• Kept as short as possible.
• Should not be bundled tightly with power cords.
• Should not be tied to power line conduits.
■ RS-232C Cable description
The serial data cable used to connect the printer to the host computer should be one of the following two
types:
NOTE:Use the RS-232C cable which connector securing screws are inch type.
DB-9P
DB-9S
Connector to Printer
Connector to PC
PIN No.
Signal
PIN No.
Signal
N.C.
TXD
RXD
DSR
GND
DTR
CTS
RTS
N.C.
Shield
1
2
3
4
5
6
7
8
9
N.C.
RXD
TXD
DTR
GND
DSR
RTS
CTS
N.C.
Shield
1
2
3
4
5
6
7
8
9
Housing
Housing
DB-9P
Connector to Printer
DB-25S
Connector to PC
PIN No.
Signal
PIN No.
Signal
N.C.
TXD
RXD
DSR
GND
DTR
CTS
RTS
N.C.
1
2
3
4
5
6
7
20
Shield
TXD
RXD
RTS
CTS
DSR
GND
DTR
1
2
3
4
5
6
7
8
9
Fig. 5-1
5.2 SETTING UP THE PRINTER
• Place the printer on a flat, stable surface.
• Use a grounded electrical outlet do not use adapter plug.
• Be sure there is adequate room around the printer for easy operation and maintenance.
• Keep your work environment static free.
5-1
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EO1-33006
6. INSTALLATION PROCEDURE
6.1 INSTALLING THE SUPPLY HOLDER UNIT
6. INSTALLATION PROCEDURE
6.1 INSTALLING THE SUPPLY HOLDER UNIT
WARNING!
Turn the power OFF before installing the supply holder unit.
Fit the two studs on the bottom of the printer into the holes in the supply holder unit.
Supply Holder Unit
Fig. 6-1
6.2 CONNECTING THE POWER CORD AND CABLES
WARNING!
Turn the POWER SWITCH to OFF before connecting the power cord or cables.
Parallel Interface Cable
(Centronics)
Serial Interface Cable
(RS-232C)
Power Cord
Fig. 6-2
6-1
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7. LOADING THE RIBBON
7. LOADING THE RIBBON
7. LOADING THE RIBBON
The printer is capable of printing in both direct thermal and thermal transfer modes.
DO NOT LOAD a ribbon when using a direct thermal paper.
1. Turn the power off and open the top cover.
2. Move the head release lever toward the front of the printer and raise the print head block.
Top Cover
Print Head Block
Head Release Lever
Fig. 7-1
3. Fit the protrusion of the guide wheel into the notch of the ribbon core (take-up side).
4. Pull the knob and set the ribbon core to the spring guide wheel.
Guide Wheel
Protrusion
Notch
Knob
Ribbon Core
(Take-up side)
Spring Guide Wheel
Fig. 7-2
7-1
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7. LOADING THE RIBBON
7. LOADING THE RIBBON
5. Set the ribbon core (supply side) by fitting the protrusion into the notch.
Fig. 7-3
6. Turn the guide wheel in the arrow-indicating direction to remove any slack of the ribbon.
NOTE: Make sure that the ribbon has no wrinkles and the protrusions are fitted into the notches of the
ribbon cores.
Guide Wheel
Fig. 7-4
7-2
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8. LOADING THE PAPER
8. LOADING THE PAPER
8. LOADING THE PAPER
This supply holder accepts four sizes of label core: 38 mm, 40 mm, 42 mm and 76.2 mm.
When using a paper roll of 38 mm, 40 mm or 42 mm, remove the spacers from the supply holders
using the following procedure.
1. Push both hooks of the spacer to remove it from the supply holder. Keep the removed spacers safe.
Supply Holder
Fig. 8-1
Hook
Spacer
Fig. 8-2
2. Set the supply holders to both sides of the paper roll.
Supply Holder
Paper Roll
Fig. 8-3
8-1
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8. LOADING THE PAPER
8. LOADING THE PAPER
3. Put the paper roll and supply holders on the supply holder unit.
NOTE: Paper may be wound outside or inside. Regardless of the paper roll, the paper must be loaded
so that the print side faces upward.
Paper wound outside.
Paper wound inside.
Fig. 8-4
4. Push both sides of the supply holder guides against the paper roll, then lock them with the lock lever.
NOTE: Make sure that the supply holders rotate slightly.
5. Pass the paper through the printer until it is past the paper outlet.
6. Adjust the position of the paper guides to the paper width, then lock them with the lock lever.
Paper Guide
Paper Roll
Supply Holder
Paper Guide Lock Lever
SupplyHolderGuide
Fig. 8-5
Lock Lever
7. Close the print head block by pressing both sides of the print head block’s top until it clicks.
Head Block
Fig. 8-6
8-2
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8. LOADING THE PAPER
8. LOADING THE PAPER
NOTE: Pass the paper straight from the supply holder to paper outlet. Failure to do this may cause
skew feeding or paper jam.
Paper
Paper Guide
Platen
Supply Holder
A
.
A = B
.
B
Fig. 8-7
8. Close the top cover. Paper loading is now completed.
Batch type:
Top Cover
Fig. 8-8
Cutter type: Whereacutterisfittedloadthepaperasstandardandfeeditthroughthecuttermodule.
NOTES: 1. When using the cutter, be sure to cut the backing paper between the labels. Cutting
on the label will cause the glue to stick to the cutter, which may affect the cutter quality
and shorten it's life.
2. Use of tag paper that exceeds the specified thickness may affect the cutter life.
Cutter Module
Paper Outlet
Paper
Fig. 8-9
8-3
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9. THRESHOLD SETTING
9. THRESHOLD SETTING
9. THRESHOLD SETTING
Fortheprintertomaintainaconstantprintpositionitusesthetransmissivesensortomeasure theamount
of light passing through the gap between labels. When the paper is pre-printed, the darker (or more
dense) inks can interfere with this process causing paper jam errors. To eliminate this problem a
minimum threshold can be set for the sensor in the following way.
(1) The power is off.
Power OFF
DIPSW
6
(2) Set the DIP switches to enter the manual threshold
setting mode.
7
8
ON
OFF
ON
(3) Turn the power ON while pressing and holding the
[FEED]
[FEED] key.
Power ON
Power Online Error
The transmissive sensor is selected.
(4) Press the [FEED] key.
[FEED]
The reflective sensor is selected.
The sensor type is switched by pressing the [FEED]
key. Load the pre-printed label roll in the usual way.
Power Online Error
(5) Press and hold the [PAUSE] key.
[PAUSE]
The paper will feed through the printer until the
[PAUSE] key is released. Release the [PAUSE]
key after more than 1.5 labels have been fed.
(Threshold setting is completed by this operation.)
Power Online Error
(6) Turn the power OFF.
: ON
: OFF
: BLINK
NOTES: 1.Tosetthethresholdproperly,besuretofeedmorethan1.5labels. Insufficientpaperfeeding
may result in an incorrect threshold setting. In this case, repeat the procedure.
2. While the print head is raised, the [PAUSE] key does not work.
3. If the paper runs out or a cutter error occurs, it will not be detected during the paper feed.
4. If the printer does not print in the correct position even after the threshold setting, the
transmissive sensor adjustment may be wrong. In this case, re-adjust the transmissive
sensor,andthensetthethresholdagain. (Whenthebackingpaperisthick,thetransmissive
sensor adjustment is required.)
9-1
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EO1-33006
10. CARE/HANDLING OF THE PAPER AND RIBBON
10. CARE/HANDLING OF THE PAPER AND RIBBON
10. CARE/HANDLING OF THE PAPER AND RIBBON
CAUTION:
Be sure to read carefully and understand the Supply Manual. Ask your nearest authorized TOSHIBA
TEC representative for the Supply Manual. Use only paper and ribbon which meet specified
requirements. Use of non-specified paper and ribbon may shorten the head life and result in problems
with bar code readability or print quality. All paper and ribbon should be handled with care to avoid any
damage to the paper, ribbon or printer. Read the following guideline carefully.
•
•
Do not store the paper and ribbon for longer than the manufactures recommended shelf life.
Store paper rolls on the flat end, do not store them on the curved sides as this might flatten that side
causing erratic media advance and poor print quality.
•
•
•
•
Store the paper in plastic bags and always reseal after opening. Unprotected paper can get dirty and
the extra abrasion from the dust and dirt particles will shorten the print head life.
Store the paper and ribbon in a cool, dry place. Avoid areas where they would be exposed to direct
sunlight, high temperature, high humidity, dust or gas.
The thermal paper used for direct thermal printing must not have the specifications which exceed Na+
800 ppm, K+ 250 ppm and CL- 500 ppm.
Some ink used on pre-printed labels may contain ingredients which shorten the print head’s product
life. Do not use labels pre-printed with ink which contain hard substances such as carbonic calcium
(CaCO3) and kaolin (Al2O3, 2SiO2, 2H2O).
For further information please contact your local distributor or your paper and ribbon manufacturer.
10-1
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11. GENERAL MAINTENANCE
11.1 CLEANING
11. GENERAL MAINTENANCE
11.1 CLEANING
WARNING!
1. Be sure to disconnect the power cord prior to performing any maintenance.
2. DO NOT POUR WATER directly onto the printer.
CAUTION:
1. Do not use any sharp objects to clean the print head and platen. Doing so may damage them,
causing poor print quality or missing dots.
2. Never use a organic solvents like thinners or venzene for cleaning. Using such solvents may
discolor the covers, cause poor print quality, or printer failure.
3. Do not touch the print head element as static build-up may damage the print head.
To help retain the high quality and performance of your printer it should be regularly cleaned. The greater
the usage of the printer, the more frequent the cleaning. (i.e. low usage=weekly : high usage=daily).
1. Turn the power off.
2. Open the top cover.
3. Turn the head lever to raise the print head.
4. Remove the ribbon and paper.
5. Clean the print head element with print head cleaner
NOTE: Please purchase the print head cleaner from the authorized TOSHIBA TEC service
representative.
Print Head (Thermal Element)
Print Head Cleaner
(24089500013)
Fig. 11-1
11-1
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11. GENERAL MAINTENANCE
11.2 COVERS
6. Clean the platen with a cloth moistened with alcohol.
7. Remove any dust or glue from the detection area of the sensors and paper path with a soft cloth.
Platen
Black mark/Feed gap sensor
Fig. 11-2
8. Remove the supply holder rollers from the supply holder unit. Remove any dust from the recessed
portions of the base and wipe glues from the rollers with a slightly moistened soft cloth.
Recessedportionofthebase
Supply Holder Roller
Supply Holder Base
Fig. 11-3
11.2 COVERS
The covers should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent
solution.
NOTE: Clean printer cover with an electrostatic free cleaner for automated office equipment.
WARNING!
1. DO NOT POUR WATER directly onto the printer.
2. DO NOT APPLY cleaner or detergent directly onto any cover.
3. NEVER USE THINNER OR OTHER VOLATILE SOLVENT on the plastic covers.
4. DONOTcleanthecoverswithalcoholasitmaycausethemtodiscolor, loosetheirshapeordevelop
structural weakness.
11-2
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11. GENERAL MAINTENANCE
11.3 REMOVING JAMMED PAPER
11.3 REMOVING JAMMED PAPER
1. Turn the power off.
2. Open the top cover.
3. Move the head release lever toward the front of the printer to raise the print head block.
4. Remove the ribbon and paper.
5. Remove the jammed paper. DO NOT USE any sharp implement or tool as these could damage the
printer.
6. Clean the print head and platen, then remove any further dust or foreign substances.
Print Head Block
Top Cover
Head Release Lever
Fig. 11-4
7. Paper jams in the cutter unit can be caused by wear or residual glue from label stock on the cutter. Do
not use unspecified paper in the cutter. If frequent jams occur in the cutter contact your Authorized
Service representative.
■ Cleaning the Cutter Unit
WARNING!
1. Be sure to disconnect the power cord before cleaning the cutter unit.
2. The cutters are sharp and care should be taken not to injure yourself when cleaning.
1. Press the cutter cover release lever to detach the cutter cover.
Cutter Cover
Release Lever
Cutter Cover
Fig. 11-5
11-3
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11. GENERAL MAINTENANCE
11.3 REMOVING JAMMED PAPER
2. FittheenclosedAllenKey intotherightsideofthecutterunittorotatethecuttermanually. Remove
the jammed paper and any paper particles from the cutter.
3. Clean the cutter with dry cloth.
Allen Key
Cutter
Fig. 11-6
4. Assembling is reverse order of removal.
11-4
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12. TROUBLESHOOTING
12. TROUBLESHOOTING
12. TROUBLESHOOTING
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the
power off, unplug the printer, then contact your TOSHIBA TEC representative for assistance.
If the error lamp lights during printing, refer to the following troubleshooting to solve the problem.
Solution
Error type
Problem
1. Reload the paper correctly.
PAPER JAM
1. The paper is not fitted correctly.
→ Press the [PAUSE] key.
2. Remove the cause of the jam and
replace the paper correctly.
2. The paper path is jammed and does not
feed smoothly.
→ Press the [PAUSE] key.
3. Turn the power off then on again.
Select the correct sensor.
→ Feed the paper.
3. The installed paper type does not match
the selected sensor.
4. Turn the power off then on again.
Set the correct paper size.
4. The installed paper size is different from
the programmed size.
→
Feed the paper.
5. Set the threshold (see page 9-1).
Else
5. The feed gap sensor cannot see the
difference between the print area and
the gap.
Turn the power off and call your
AuthorizedServicerepresentative.
Lower the print head block.
→ Press the [PAUSE] key.
HEAD OPEN
NO PAPER
Feeding or printing has been attempted
while the print head is raised.
Load new paper.
→ Press the [PAUSE] key.
The paper has run out.
The print head is too hot.
Turn the power off and decrease the
print head temperature.
EXCESS HEAD
TEMP.
1. Load a new ribbon.
1. The ribbon has run out.
RIBBON ERROR
→ Press the [PAUSE] key.
2. Turn the power off and contact
your Authorized Service represen-
tative.
2. There is a fault with the ribbon sensor.
12-1
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12. TROUBLESHOOTING
Error type
12. TROUBLESHOOTING
Problem
Solution
CUTTER ERROR Paper is jammed in the cutter.
Remove the jammed paper and feed
the undamaged media through the
cutter (See page 11-3).
→ Press the [PAUSE] key.
Else
Turn the power off and contact your
Authorized Service representative.
Other Error
Hardware or software trouble.
Turn the power off then on again. If
the problem still exists turn the power
off and contact your Authorized Ser-
vice representative.
NOTE: If an error cannot be cleared by pressing the [PAUSE] key, the power must be switched off
then on again.
Once the power has been switched off and on, all the print data in the printer is cleared.
Problem
No print.
Solution
1. Check that the paper and ribbon are loaded correctly.
2. Check that print head is set correctly.
3. Check the cabling between the printer and the host.
Dots missing in the
print.
Dirty print head. → Clean the print head.
Call your Authorized Service representative if necessary.
Unclear (or blurred)
printing.
1. Dirty print head. → Clean the print head.
2. Bad or faulty ribbon. → Replace ribbon.
3. Poor paper quality. → Change paper type.
Power does not come
on.
1. Plug power cord into an AC socket.
2. Check the circuit breakers or fuses.
3. Plug another appliance into the AC socket to check if there is power
supplied.
Call your Authorized Service representative if necessary.
Printer does not cut.
Check for a paper jam in the cutter.
Call your Authorized Service representative if necessary.
You see a raised nap
where the paper has
been cut.
1. Clean the cutter blades.
2. The blades are worn.
→ Call your Authorized Service representative.
12-2
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APPENDIX
APPENDIX
APPENDIX
■ ASCII Code Chart
■ Font Sample
■ Barcode Sample
13-1
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INDEX
INDEX
INDEX
A
AC Power inlet........................................ 3-1
Auto media feed ..................................... 4-1
P
Paper ............................................. 2-2, 10-1
Paper jam ............................................. 12-1
Power consumption ................................ 2-1
Power cord ...................................... 1-1, 6-1
Power switch .......................................... 3-1
Print head ............................... 1-1, 2-1, 11-1
Print head cleaner ................................ 11-1
Print length ............................................. 2-2
Print speed ............................................. 2-1
Print width............................................... 2-2
Printing method ...................................... 2-1
Program down load operation ................ 4-1
B
C
D
F
I
Bar code types ....................................... 2-1
Cleaning ............................................... 11-1
DIP switch ....................................... 3-1, 4-1
Fonts ...................................................... 2-1
R
S
Relative humidity .................................... 2-1
Resolution .............................................. 1-1
Ribbon .................................... 2-2, 7-1, 10-1
Interface .......................................... 1-1, 2-1
Centronics cable ............................... 5-1
Parallel interface ............................... 2-1
RS-232C cable description ............... 5-1
Serial interface .................................. 2-1
Serial interface cable ........................ 6-1
Serial interface connector ................. 3-1
Issue mode ............................................. 1-1
Sensor
Black mark sensor .......................... 11-2
Feed gap sensor ............................. 11-2
Sensor adjustment mode .................. 4-1
Specifications ......................................... 2-1
Stacker ................................................... 4-1
Supply holder ........................... 1-1, 3-1, 8-1
Supply holder unit..................... 1-1, 2-1, 6-1
Supply voltage ........................................ 2-1
J
L
Jammed paper ..................................... 11-3
Label length ............................................ 2-2
Label width ............................................. 2-2
T
Thermal print head ................................. 2-1
Thermal transfer .............................. 1-1, 2-1
Threshold manual setting mode ............. 4-1
Threshold setting .................................... 9-1
Transmission speed ............................... 4-1
Troubleshooting.................................... 12-1
Two-dimensional code ........................... 2-1
O
Operation panel ...................................... 3-1
ERROR LED ..................................... 3-1
FEED key.......................................... 3-1
ON-LINE LED ................................... 3-1
PAUSE key ....................................... 3-1
POWER LED .................................... 3-1
Option ..................................................... 2-2
Cutter .............................................. 11-4
Cutter module ............................ 2-2, 8-3
Expansion I/O interface board .......... 2-2
Keyboard module.............................. 2-2
Strip mechanism ............................... 1-1
Strip module...................................... 2-2
W
Weight .................................................... 2-1
14-1
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PRINTED IN JAPAN
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