THOMSON TG585 v8
Wireless Multi-User ADSL2+ Gateway
Setup and User Guide
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THOMSON TG585 v8
Setup and User Guide
Download from Www.Somanuals.com. All Manuals Search And Download.
Copyright
Copyright ©1999-2010 THOMSON. All rights reserved.
Distribution and copying of this document, use and communication of its contents is not permitted without written authorization
from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice,
and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or
inaccuracies that may appear in this document.
THOMSON Telecom Belgium NV
Prins Boudewijnlaan, 47
2650 Edegem
Belgium
Trademarks
The following trademarks may be used in this document:
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DECT™ is a trademark of ETSI.
Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc.
Ethernet™ is a trademark of Xerox Corporation.
Wi-Fi®, WMM® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance®. Wi-Fi CERTIFIED, Wi-Fi ZONE, Wi-Fi
Protected Access, Wi-Fi Multimedia, Wi-Fi Protected Setup, WPA, WPA2 and their respective logos are trademarks of the
Wi-Fi Alliance®.
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UPnP™ is a certification mark of the UPnP™ Implementers Corporation.
DLNA® is a registered trademark, DLNA disc logo is a service mark, and DLNA Certified is a trademark of the Digital Living
Network Alliance. Digital Living Network Alliance is a service mark of the Digital Living Network Alliance.
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Microsoft®, MS-DOS®, Windows®, Windows NT® and Windows Vista® are either registered trademarks or trademarks
of Microsoft Corporation in the United States and/or other countries.
Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and
other countries.
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UNIX® is a registered trademark of UNIX System Laboratories, Incorporated.
Adobe®, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incor-
porated, registered in the United States and/or other countries.
Other brands and product names may be trademarks or registered trademarks of their respective holders. All other logos, trade-
marks and service marks are the property of their respective owners, where marked or not.
Document Information
Status: v1.0 (June 2010)
Reference: E-DOC-CTC-20090708-0001
Short Title: Setup & User Guide TG585 v8 R8.2.x (en)
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Contents
1.1 Before you start .............................................................................................. 4
1.2 Installing your Thomson Gateway .................................................................. 6
Guided Installation .................................................................................................................................7
Manual Installation.................................................................................................................................9
2.1 Thomson Gateway LED Behaviour ................................................................ 14
Status LEDs...........................................................................................................................................15
WPS Button LED...................................................................................................................................17
Ethernet LEDs .......................................................................................................................................18
2.2 Thomson Gateway GUI ................................................................................. 19
3.3 Securing Your Wireless Connection.............................................................. 27
Configuring WPA-PSK Encryption ......................................................................................................28
Configuring WEP Encryption...............................................................................................................29
4.1 UPnP ............................................................................................................. 32
Accessing Your Thomson Gateway with UPnP .................................................................................33
Managing your Internet connection with UPnP.................................................................................34
Configuring UPnP on the Thomson Gateway....................................................................................35
Installing UPnP on Windows XP .........................................................................................................36
4.3 Dynamic DNS................................................................................................ 40
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Contents
5.1 Firewall.......................................................................................................... 42
5.2 Parental Control............................................................................................ 43
6.1 Setup Troubleshooting.................................................................................. 46
6.3 Wired Connection Troubleshooting .............................................................. 48
6.4 Wireless Connection Troubleshooting .......................................................... 49
6.5 Reset to Factory Defaults ............................................................................. 50
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About this Setup and User Guide
About this Setup and User Guide
Used Symbols
A note provides additional information about a topic.
A caution warns you about potential problems or specific precautions that need to be taken.
Terminology
Generally, the THOMSON TG585 v8 will be referred to as Thomson Gateway in this Setup and User Guide.
Typographical Conventions
Following typographical convention is used throughout this manual:
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Sample text indicates a hyperlink to a Web site.
Sample text indicates an internal cross-reference.
Example: If you want to know more about guide, see “1 Introduction” on page 7”.
Sample text indicates an important content-related word.
Example: To enter the network, you must authenticate yourself.
Sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file
names, paths and folders).
Example: On the File menu, click Open to open a file.
Documentation and software updates
THOMSON continuously develops new solutions, but is also committed to improving its existing products.
For more information on THOMSON's latest technological innovations, documents and software releases,
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About this Setup and User Guide
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1 Installation
1 Installation
Introduction
In a few minutes you will be able to access the Internet using your Thomson Gateway.
This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your
computer(s) to the Internet.
Main features
As soon as you have completed the installation of your Thomson Gateway you will be able to benefit from all
the services offered by your Thomson Gateway. This Setup and User Guide will focus on the following
features:
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Broadband Internet connection.
The first chapter describes how to connect your Thomson Gateway to the Internet.
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Wired and wireless access to your local network devices.
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Internet Security:
Before you can start to use these features, we will first set up your Thomson Gateway.
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1 Installation
1.1 Before you start
DSL Service
The DSL service must be activated on your telephone line by your service provider.
Decoupling the voice and DSL signal
As soon as the DSL service is activated two kinds of signals will be available on your telephone line:
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Voice signals
DSL signals
To ensure the sound quality of your phone calls, the DSL signal must be omitted from the telephone line
before it reaches your phone, otherwise you might hear a noise in the background when using your phone.
Filters and splitters
To split the DSL signal from the telephone line, you can use one of the following solutions:
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A splitter that splits the telephone signal into a DSL and Voice signal.
DSL
Telephone
Network
Voice
Splitter
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A filter between your telephone outlet and your phone. This filter removes the DSL signal and passes the
Voice signal.
DSL
Voice
Voice
Filter/Splitter
DSL
Telephone
Network
Voice
DSL
Voice
Wireless connection
If you want to connect your computer using a wireless connection, you will need a WiFi-certified wireless
client adapter for each computer you want to connect wirelessly.
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1 Installation
Wired connection
If you want to connect one or more computer using a wired connection, make sure those computers are
equipped with an Ethernet Network Interface Card (NIC).
Internet connection
You may need the following connection details from your service provider:
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Your service provider’s method for connecting to the Internet (for example PPPoE)
The VPI/VCI (for example 8/35)
Your user name and password to connect to the Internet for PPP connections
Your IP settings in case of static configurations
Optionally your service provider may indicate the service profile to use during the setup.
You may have received this information when you subscribed at your Internet Service Provider. You may be
prompted for this information at a given step in the installation procedure.
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1 Installation
1.2 Installing your Thomson Gateway
Warning
Do not plug in any cables or connect any devices until you are instructed to do so.
Installation methods
There two ways to set up your Thomson Gateway:
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The Setup wizard included on the Setup CD will guide you through all configuration aspects of your
Thomson Gateway. This is the recommended way to install your Thomson Gateway.
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The Setup and User Guide will first help you to connect your computer to the Thomson Gateway. After
this is done, you can configure your Thomson Gateway using your web browser.
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1 Installation
1.2.1 Guided Installation
Requirements
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Your computer must run one of the following operating systems:
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Microsoft Windows 7 or higher
Microsoft Windows 7 x64 or higher
Microsoft Windows Vista (SP1) or higher
Microsoft Windows Vista x64 (SP1) or higher
Microsoft Windows XP SP2 or higher
Microsoft Windows XP x64 SP1 or higher
Microsoft Windows 2000 SP4
Mac OS X 10.4 (Tiger)
Mac OS X 10.5 (Leopard)
You must have administrative rights on your computer
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Starting the wizard
To start the wizard:
1
2
Insert the Setup CD into your computer's CD- or DVD-ROM drive.
If your computer runs:
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Microsoft Windows: The CD should autostart.
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Mac OS X: Double-click Menu in the window with the content of the CD.
3
4
5
Select the language of your choice and click OK.
The Setup wizard will now guide you through the installation of your Thomson Gateway.
At the end of the installation, the following screen appears:
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Gateway.
7
8
Click Finish.
The CD menu appears.
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1 Installation
CD menu
On the CD Menu, you can click:
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Initial Setup to connect your computer to the Thomson Gateway and configure it.
Reconfigure my Thomson Gateway to fully reconfigure your Thomson Gateway.
If you reconfigure your Thomson Gateway via the CD menu, the Thomson Gateway will be
reconfigured from scratch. All your current settings will be lost. If you only want to make small
changes to your configuration (e.g. changing the security), we recommended you to do this via
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Setup my computer to connect your computer to the Thomson Gateway network.
View Documentation to view a list of the documentation that is available for your Thomson Gateway.
This list will be automatically updated if you are connected to the Internet.
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Visit thomson.net to visit the online support sections.
Actual available items may depend on the Setup CD delivered with your Thomson Gateway.
In case of problems
If you encounter problems during this installation please refer to “6.1 Setup Troubleshooting” on page 46.
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1 Installation
1.2.2 Manual Installation
Requirements
JavaScript must be enabled (this is the default setting) on your browser. For more information, consult the
help of your web browser.
Procedure
Proceed as follows:
1
2
3
4
This is described in the sections below.
Connect the Thomson Gateway to your broadband service
Proceed as follows:
1
2
3
Take the DSL cable with the grey connectors. This cable is included in your box.
Plug one end of the cable in the grey DSL port on the back of your Thomson Gateway.
If you are:
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Using a splitter, plug the other end of the cable into the Modem/ADSL out put of your splitter.
Not using a splitter, plug the other end of the cable directly in the wall outlet.
Power on the Thomson Gateway
Proceed as follows:
1
2
3
4
Connect the power cord to the Thomson Gateway’s power port.
Plug the other end into an electrical outlet.
Push the power button to turn on the Thomson Gateway.
Wait two minutes to allow the Thomson Gateway to complete the start up phase.
Connect your computer to the Thomson Gateway
Setting up a wireless connections
For more information on how to setup a wireless connection to your Thomson Gateway, see “3 Wireless
Setting up a wired connection
For more information on how to setup a wired connection (i.e. an Ethernet connection) to your Thomson
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1 Installation
Configure the Thomson Gateway
Proceed as follows:
1
2
Open your web browser.
The Thomson Gateway informs you that you have not yet configured your Thomson Gateway.
3
4
Click Setup my Thomson Gateway.
The Easy Setup wizard appears. This wizard will guide you through the configuration of your Thomson
Gateway. Click Next and follow the instructions.
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1 Installation
1.3 Adding a New Computer to your Network
Guided Installation
computer that you want to add.
When the Setup wizard informs you that the Thomson Gateway has already been configured, select No and
click Next to continue.
Manual Installation
Setting up a wireless connections
For more information on how to setup a wireless connection to your Thomson Gateway, see “3 Wireless
Setting up a wired connection
For more information on how to setup a wired connection (i.e. an Ethernet connection) to your Thomson
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1 Installation
1.4 Connecting a Computer Using the Ethernet Cable
Requirements
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Both your computer and Thomson Gateway must have a free Ethernet port.
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Your computer must be configured to obtain an IP address automatically. This is the default setting.
Ethernet cable
In your package, you will find a cable with yellow connectors. This is the Ethernet cable.
Procedure
Proceed as follows:
1
Connect one end of the Ethernet cable to one of the yellow Ethernet ports of your Thomson Gateway:
2
3
Connect the other end of the Ethernet cable to your computer.
Your computer is now connected to your network. No additional configuration is needed.
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2 Thomson Gateway Basics
2.1.1 Status LEDs
Introduction
On the top panel of your Thomson Gateway, you can find a number of status LEDs, indicating the state of the
device.
Power LED
Colour
State
Description
Green
Red
Solid on
Solid on
Blinking
Power on, normal operation
Power on, self-test failed, indicating device malfunction
Bootloader active (during upgrade)
Power off
Orange
Off
Ethernet LED
Colour
State
Description
Green
Solid on
Blinking
Ethernet connection, no activity
Ethernet activity
Off
No Ethernet connection
Wireless LED
Colour
State
Description
Green
Solid on
Blinking
Solid on
Blinking
Solid on
Blinking
Toggling
No wireless activity, WPA(2) encryption
Wireless activity, WPA(2) encryption
No wireless activity, WEP encryption
Wireless activity, WEP encryption
No wireless activity, no security
Wireless activity, no security
Wireless client registration phase
WLAN disabled
Orange
Red
Red/green
Off
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2 Thomson Gateway Basics
Broadband LED
Colour
State
Description
Green
Solid on
Blinking
DSL line synchronised
Pending DSL line synchronisation
No DSL line
Off
Internet LED
Colour
State
Description
Green
Solid on
Blinking
Solid on
Internet connectivity, no activity
Internet activity
Red
Off
Internet connection setup failed
No Internet connection
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2 Thomson Gateway Basics
2.1.2 WPS Button LED
WPS button
The Wi-Fi Protected Setup (WPS) button allows you to add new wireless clients to your network.
WPS Button LED
Colour
Green
Orange
Red
State
Description
Solid On
Blinking
Blinking
Client successfully registered via WPS
WPS registration ongoing
Error occurred
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2 Thomson Gateway Basics
2.1.3 Ethernet LEDs
Ethernet LED
A LED may be provided per Ethernet port to indicate link integrity (or activity).
LED Status
Off
Description
No connection on this port
Ethernet link up
Solid on
Blinking
Data is flowing from/to this port
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2 Thomson Gateway Basics
2.2 Thomson Gateway GUI
Introduction
The Thomson Gateway Graphical User Interface (GIU) allows you to configure your Thomson Gateway using
your web browser.
Requirements
JavaScript must be enabled (this is the default setting) on your browser. For more information, consult the
help of your web browser.
Accessing the Thomson Gateway GUI
Proceed as follows:
1
2
3
Open your web browser.
Browse to http://dsldevice.lan or to the IP address of your Thomson Gateway (by default: 192.168.1.254).
If you have protected your Thomson Gateway with a user name and password, the Thomson Gateway
will prompt you to enter these. Enter your user name and password and click OK.
4
Access the Thomson Gateway via UPnP
You can also access the Thomson Gateway GUI using the Internet Gateway Device (IGD) icon if your
computer runs one of the following operating systems:
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Windows 7
Windows Vista
Windows XP
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2 Thomson Gateway Basics
Components
All the pages contain following components:
2
3
4
5
6
7
1
Label
Description
1
2
3
4
5
6
7
Menu
The menu consists of the following menu items:
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Home:
Allows you to go back to the home page.
Thomson Gateway:
Provides basic information on the Thomson Gateway.
Broadband Connection:
Allows you to view/configure your broadband connections.
Toolbox:
Allows you to configure the network services and Internet security settings of your Thomson Gateway.
Home Network:
Allows you to manage your local network.
Help:
Allows you to view context-related help information.
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2 Thomson Gateway Basics
Language bar
The language bar allows you to change the language of the Thomson Gateway Web interface.
The language bar will only be shown if more than one language is available.
Login section
In this section you can see the current user name.
By clicking the user name, you can:
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Change your password.
Switch to another user.
Navigation bar
Notification area
The notification area is used to display:
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Error messages, indicated by a red traffic light.
Warnings, indicated by an orange traffic light.
Information, indicated by a green traffic light.
If none of these events occur, the notification area will not be shown.
Content pane
The content pane displays the information and configurable items of the selected item.
Tasks
To allow a quick configuration of your Thomson Gateway, some pages may offer you a number of related
tasks in the Pick a task list. These tasks will guide you to the page where you can perform the selected task.
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2 Thomson Gateway Basics
2.3 Backing Up/Restoring your Configuration
Introduction
Once you have configured your Thomson Gateway to your needs, it is recommended to backup your
configuration for later use. This way you can always return to your working configuration in case of
problems.
Backing up your configuration
Proceed as follows:
1
2
3
4
5
6
On the Thomson Gateway menu, click Configuration.
In the Pick a task list, click Save or Restore Configuration.
Under Backup current configuration, click Backup Configuration Now.
The Thomson Gateway prompts you to save your backup file.
Save your file to a location of your choice.
Warning
Do not edit the backup files, this may result in corrupt files making them worthless as a configuration backup.
Restoring your configuration
Proceed as follows:
1
2
3
4
5
On the Thomson Gateway menu, click Configuration.
In the Pick a task list, click Save or Restore Configuration.
Under Restore saved configuration, click Browse.
Browse to your backup file and open it.
These files usually have .ini as extension.
6
The Thomson Gateway restores your configuration.
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3 Wireless Access
3 Wireless Access
Introduction
With the built-in wireless access point you do no longer need a cable connection between your computer and
your Thomson Gateway.
What you need to set up a wireless network
To set up a wireless network, you need the following components:
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Wireless Access Point
You can consider the wireless access point as the heart of your wireless network. The wireless access point:
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Connects different wireless devices with each other.
Secures the data sent over wireless connection.
The Thomson Gateway comes with an integrated wireless access point.
Wireless client
The wireless client allows you to connect a device, typically a computer, to a wireless access point. Both built-
in and external (for example via USB) clients are available.
Other devices like media players and smartphones may also have a built-in wireless client. Check
the documentation of your device for more information.
Check the documentation of your computer if you are not sure if your computer is equipped with a wireless
client.
Configuring your wireless clients
Before you can start surfing the internet with a wireless connection, you must first connect your wireless
client to your Thomson Gateway wireless access point.
For more information, see “3.1 Connecting Your Wireless Client via WPS” on page 24 and “3.2 Connecting
Secure your wireless connection!
Because you no longer need a physical connection, everyone who is within the range of your Thomson
Gateway can access your network. If you do not protect your wireless network, the following could happen:
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People can use your connection to access the Internet.
Hackers can use your connection to commit computer crimes.
You can easily prevent this by securing your wireless connection. For more information, see “3.3 Securing
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3 Wireless Access
3.1 Connecting Your Wireless Client via WPS
WPS
Wi-Fi Protected Setup (WPS) allows you to add new wireless clients to your network in a swift and easy way,
without the need to enter all your wireless settings (network name, wireless key, encryption type).
Requirements
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Your wireless client must support WPS. Check the documentation of your wireless client for this.
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Your Thomson Gateway must use WPA(2)-PSK encryption (default encryption) or no encryption. WPS
with WEP encryption is not possible.
Procedure
Proceed as follows:
1
Shortly press the WPS button on the Thomson Gateway:
2
3
The WPS button LED starts blinking orange. This indicates that the Thomson Gateway is now searching
for wireless clients that are in registration mode. You now have two minutes to start WPS on your
wireless client.
Start WPS on your wireless client.
The WPS button LED is solid green
This indicates that you have successfully registered your wireless client. You are now connected to the
Thomson Gateway network.
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3 Wireless Access
The WPS button LED is blinking red
This indicates that the Thomson Gateway could not find your wireless client. Make sure that the WPS button
LED is blinking orange when you start WPS on your wireless client.
Troubleshooting
If you are having trouble connecting your wireless client via WPS, try to configure it manually. For more
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3 Wireless Access
3.2 Connecting Your Wireless Client without WPS
Before you start
Before you can connect a computer to your wireless network you need to know the wireless settings that are
currently used by the Thomson Gateway, i.e.:
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The Network Name (SSID)
The wireless key
What Network Name (SSID) is my Thomson Gateway using?
If you did not change the SSID manually, your Thomson Gateway uses the Network Name that is printed on
the bottom panel label of your Thomson Gateway.
What wireless security is my Thomson Gateway using?
You have not yet configured your Thomson Gateway
In this case, no wireless key is used.
You have already configured your Thomson Gateway using the Guided Installation
If you choose to use the wireless settings proposed by the Setup wizard, you can find the wireless key on the
label on the bottom of your Thomson Gateway.
Forgot your wireless settings?
If you have changed the wireless settings manually and you can’t remember your settings, try one of the
following:
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If one of your computers is already connected to your network:
1
On the Home Network menu, click Wireless.
In the upper-right corner, click Details.
Under:
2
3
4
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Configuration, you can find the network name (SSID).
Security, you can find the encryption.
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If none of your computers is connected to your network, connect a computer using a wired connection
and follow the procedure above to find out what your wireless settings are.
The last option is to reset your Thomson Gateway (all your changes will be lost!) and reconfigure it. For more
Procedure
Configure your computer with the same wireless settings as your Thomson Gateway. For more information,
consult the documentation of your wireless client.
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3 Wireless Access
3.3 Securing Your Wireless Connection
Introduction
By using encryption, you can protect the wireless communication between the wireless clients and your
Thomson Gateway with a wireless key. This way, only clients which use the correct Network Name (SSID)
and wireless key can connect to your network.
Encryption types
Over the years a number of encryption types have been developed. The list below gives you an overview of
the supported encryption types ordered by descending security level, you will find the highest level of
security at the top of the list:
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WPA-PSK Encryption:
The wireless data is being encrypted with a user-defined key. Wireless clients must be configured with
this key before they can connect to the Thomson Gateway.
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WEP Encryption:
The first encryption type used for wireless connections. Like WPA-PSK it uses a user-defined key, but WEP
has been proven to have some security issues. We strongly recommend you to use WPA-PSK instead.
Which encryption type should I use?
We strongly recommend you to WPA-PSK.
Although the Thomson Gateway allows you to use WEP or no security, it is not recommended to use these
settings. Only use WEP if you have wireless clients that don’t support a higher encryption level.
Configuring the wireless encryption
Proceed as follows:
1
2
3
On the left menu, click Home Network.
Under Wireless, click your access point.
Your access point is listed in the following format: “WLAN:<Network Name> (<Actual Speed>)”. For
example, WLAN: Thomson83C7C7 (54Mbps).
4
5
6
The Wireless Access Point page appears.
Under Security, you can change the Encryption. If you want to use:
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3 Wireless Access
3.3.1 Configuring WPA-PSK Encryption
Procedure
1
2
Select Use WPA-PSK Encryption.
In the WPA-PSK Encryption Key box, type a the key of your choice. The key must be in one of the
following formats:
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8 to 63 alphanumeric characters. For example: MyKey123
8 to 64 hexadecimal characters (characters from 0 to 9 and from A to F). For example: C54F48A5.
3
In the WPA-PSK Version list, click the WPA-version of your choice. Following options are available:
ꢁ
WPA2:
WPA2 is the most secure version, but not all wireless clients already support it. Before you select this
version, make sure all of your wireless clients support it.
ꢁ
WPA+WPA2:
If not all of your wireless clients support WPA2 or you are not sure if they support WPA2, we
recommend you to choose WPA+WPA2. Wireless clients that support WPA2 will use WPA2, the
others will use WPA.
ꢁ
WPA:
If none of your wireless clients support WPA2 choose this option.
If you want to configure WPA2 on the built-in wireless utility of Windows XP Service Pack 2
(SP2), you first have to:
ꢀ
Upgrade your Windows XP to Service Pack 3.
- or -
ꢀ
4
5
Click Apply.
Configure your wireless client(s) with the same settings.
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3 Wireless Access
3.3.2 Configuring WEP Encryption
Warning
Although the Thomson Gateway allows you to use WEP or no security, it is not recommended to use these
settings. Only use WEP if you have wireless clients that do not support any higher encryption levels.
Procedure
1
2
3
Select Use WEP Encryption
In the WEP Key Length list, click the desired key length (a higher key length offers higher security).
In the Encryption key box, type a Network key of your choice. If you are using:
ꢁ
A 64-bit key:
Type 10 hexadecimal characters (characters from 0 to 9 and from A to F) or 5 alphanumeric
characters.
ꢁ
A 128-bit key:
Type 26 hexadecimal characters (characters from 0 to 9 and from A to F) or 13 alphanumeric
characters.
4
5
Click Apply.
Configure your wireless client(s) with the same settings.
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4 Thomson Gateway Tools
4 Thomson Gateway Tools
In this chapter
In this chapter we will take a closer look at following features:
Topic
Page
Feature availability
Depending on the configuration offered by your service provider, some features may not be available on your
Thomson Gateway. For more information, contact your service provider.
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4 Thomson Gateway Tools
4.1 UPnP
Introduction
UPnP is designed to automate the installation and configuration of a (small) network as much as possible.
This means that UPnP-capable devices can join and leave a network without any effort of a network
administrator.
Supported Operating Systems
The following operating systems support UPnP:
ꢀ
ꢀ
ꢀ
Windows 7
Windows Vista
Windows XP
If your computer is running Windows XP, you first have to install the UPnP component. For more
UPnP and the Thomson Gateway
With UPnP:
ꢀ
ꢀ
ꢀ
You do not have to manually create port mappings to run services on a computer. The automatic port
configuration mechanism for UPnP-enabled games and applications will do this for you. If the application
is UPnP-enabled, UPnP will create these entries automatically. For more information, see “4.2 Assigning
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4.1.1 Accessing Your Thomson Gateway with UPnP
Windows 7/Vista
If you computer runs Windows 7/Vista:
1
2
On the Windows Start menu, click Network.
The Network window appears:
3
4
Right-click your Thomson Gateway (displayed as THOMSON TGXXX) and click View device web page.
Windows XP
If you computer runs Windows XP:
1
2
Go to My Network Places.
The My Network Places window appears:
3
4
Double-click your Thomson Gateway (displayed as THOMSON TGXXX).
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4 Thomson Gateway Tools
4.1.2 Managing your Internet connection with UPnP
Windows 7/Vista
If you computer runs Windows 7/Vista:
1
2
On the Windows Start menu, click Network.
The Network window appears:
3
4
Right-click your Thomson Gateway (displayed as THOMSON TGXXX).
If you are currently:
ꢁ
ꢁ
Connected to the Internet, click Disable to disconnect from the Internet.
Not connected to the Internet, click Enable to connect to the Internet.
Windows XP
Proceed as follows:
1
2
On the Windows Start menu, click (Settings >) Control Panel.
The Control Panel window appears.
Click (Network and Internet Connections) > Internet Connections.
3
The Network Connections window appears;
4
If you right-click the Internet Connection icon, you can connect/disconnect your connection to the
Internet.
Disabling this feature
To prevent that users can connect/disconnect you can enable Extended Security. For more information, see
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4 Thomson Gateway Tools
4.1.3 Configuring UPnP on the Thomson Gateway
Introduction
ꢀ
ꢀ
Enable/Disable UPnP
Proceed as follows:
1
2
3
On the Toolbox menu, click Game & Application Sharing.
Under Universal Plug and Play:
ꢁ
ꢁ
Select the Use UPnP check box, to enable UPnP.
Clear the Use UPnP check box, to disable UPnP.
4
Click Apply.
Extended Security
If Extended Security is enabled only limited UPnP operation between the host and the Thomson Gateway is
allowed:
ꢀ
A local host is not allowed to connect/disconnect the Thomson Gateway Internet connection. You can
then only connect/disconnect the Internet connection via the Thomson Gateway GUI
ꢀ
Address translation mappings can only be added or changed via UPnP for the host on which the UPnP
application is running.
Enable/Disable Extended Security
Proceed as follows:
1
2
3
4
On the Toolbox menu, click Game & Application Sharing.
Under Universal Plug and Play, select Use Extended Security.
Click Apply.
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4 Thomson Gateway Tools
4.1.4 Installing UPnP on Windows XP
Adding UPnP
If you are running Microsoft Windows XP, it is recommended to add the UPnP component to your system.
Proceed as follows:
1
2
In the Start menu, click (Settings >) Control Panel.
The Control Panel window appears.
Click Add or Remove Programs.
3
4
The Add or Remove Programs window appears.
Click Add/Remove Windows Components.
The Windows Components Wizard appears:
In the Components list, select Networking Services and click Details
5
The Networking Services window appears:
Select Universal Plug and Play or UPnP User Interface and click OK.
6
7
Click Next to start the installation and follow the instructions in the Windows Components Wizard.
At the end of the procedure the wizard informs you that the installation was successful. Click Finish to
quit.
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4 Thomson Gateway Tools
Adding IGD Discovery and Control
Your Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the Thomson
Gateway on your local network. Therefore, it is recommended to add the IGD Discovery and Control client to
your system.
Proceed as follows:
1
2
3
4
On the Windows taskbar, click Start.
Select (Settings >) Control Panel > Add or Remove Programs.
In the Add or Remove Programs window, click Add/Remove Windows Components.
The Windows Components Wizard appears:
Select Networking Services in the Components list and click Details.
5
The Networking Services window appears:
Select Internet Gateway Device Discovery and Control Client and click OK.
6
7
Click Next to start the installation and follow the instructions in the Windows Components Wizard.
At the end of the procedure, the wizard informs you that the installation was successful. Click Finish to
quit.
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4 Thomson Gateway Tools
4.2 Assigning a service (HTTP, FTP,...) to a Computer
Introduction
The Thomson Gateway allows you to use one internet connection for multiple computers. This means that all
your computers share one public IP address, as if only one computer were connected to the outside world.
Issue
When the Thomson Gateway receives an incoming message, the Thomson Gateway has to decide to which
computer he has to send this message.
If the incoming message is a response to an outgoing message originating from one of your computers, the
Thomson Gateway sends the incoming message to this computer.
Internet
If your are running a server or an application that acts as a server (for example a HTTP server, internet game),
the initial message will come from the internet and the Thomson Gateway has to decide to which computer
he should forward the incoming message.
?
Internet
Solution
To avoid this problem you must:
ꢀ
ꢀ
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4 Thomson Gateway Tools
UPnP
UPnP is a technology that enables seamless operation of a wide range of games and messaging applications.
Your computer will use UPnP to communicate to the Thomson Gateway which services are running on the
computer.
For example, when you start a UPnP-enabled application on your computer, it will automatically create the
necessary port mappings to this computer.
Assign a game or application to a local networking device
If you assign a game or application to a local networking device, you will basically tell the Thomson Gateway
that if it receives requests for a specific game or application, it has to forward these messages to a specific
computer.
Proceed as follows to do so:
1
2
3
4
On the Toolbox menu, click Game & Application Sharing.
In the Pick a task list, click Assign a game or application to a local network device.
In the Game or application list, click the service you want to run on the computer. For example, HTTP
Server (World Wide Web).
If the service is not available in the list, click Create a new game or application in the Pick a task
5
6
In the Device list, select the computer to which you want to assign the service. Your computer will be
listed with it’s computer name.
All incoming request for the selected service will now be directed to the selected device. The Thomson
Gateway will also configure the its firewall to allow this service.
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4 Thomson Gateway Tools
4.3 Dynamic DNS
Introduction
The Dynamic DNS service allows you to assign a dynamic DNS host name (for example
mywebpage.dyndns.org) to a broadband connection even if it is using a dynamic IP address. As soon as the
device gets a new IP address, the dynamic DNS server updates its entry to the new IP address.
What you need
Before you can configure Dynamic DNS, you first have to create an account at a Dynamic DNS service
provider. For example:
ꢀ
ꢀ
ꢀ
Procedure
Proceed as follows:
1
2
3
4
5
On the Toolbox menu, click Dynamic DNS.
Select the Enabled check box.
If necessary, select the broadband connection to which you want to assign the Dynamic DNS host name
in the Interface list.
6
7
8
Type the user name and password of your Dynamic DNS service account in the corresponding fields.
In the Service list, click the name of your Dynamic DNS service provider.
In the Host box, type the host name that you got from the Dynamic DNS service provider (for example
mywebpage.dyndns.org).
9
Click Apply.
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5 Internet Security
5.1 Firewall
Introduction
The Thomson Gateway comes with an integrated firewall. This firewall has a number of predefined levels to
allow you to adjusted the firewall to your needs.
The Firewall is disabled by default.
Changing the security level
Proceed as follows:
1
2
3
4
5
On the Toolbox menu, click Firewall.
The Firewall page appears. In the upper-right corner, click Configure.
A list with security settings with a brief description is displayed.
Select the security level of your choice and click Apply.
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5 Internet Security
5.2 Parental Control
Introduction
The Thomson Gateway allows you to deny access to specific web sites.
Access Denied page
When a user tries to access a page that is being blocked, the following page is displayed:
Address-based filtering
With address-based filtering (or URL-filtering) you can block web sites based on their address (for example
www.porn.com).
To configure address-based filtering:
1
2
3
4
5
On the Toolbox menu, click Parental Control.
Make sure that the Use Address-Based Filter check box is selected.
In the Action for Unknown Sites, select:
ꢁ
Allow as the default rule if you want to allow access to all web sites and manually specify which web
sites may not be accessed.
ꢁ
Block as the default rule if you want to deny access to all web sites and manually specify a number of
web sites that may be accessed.
6
7
Click Apply.
If you want to make exceptions for specific web sites, add the necessary rules in the address-based filter.
Options
With the address-based filter you can:
ꢀ
ꢀ
ꢀ
ꢀ
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Deny access to a specific web site
Proceed as follows:
1
2
3
4
5
6
On the Toolbox menu, click Parental Control.
Make sure the Use Address-Based Filter check box is selected.
Type the URL of the Web site you want to block (for example “mail.provider.com”) in the Web Site box.
In the Action list, click Block.
Click Add.
Allow access to a specific web site
Proceed as follows:
1
2
3
4
On the Toolbox menu, click Parental Control.
Make sure the Use Address-Based Filter check box is selected.
Type the URL of the Web site you want to allow (for example “netbanking.bank.com”) in the Web Site
box.
5
6
Click Allow in the Action list.
Click Add.
Redirect a web site
Proceed as follows:
1
2
3
4
5
6
On the Toolbox menu, click Parental Control.
Make sure the Use Address-Based Filter check box is selected.
Type the URL of the Web site you want to redirect (for example “cracks.am”) in the Web Site box.
Click Redirect in the Action list.
Type the URL of the Web site you want to redirect to (for example “mycompany.com/internetpolicy.htm”)
in the Redirect box.
7
Click Add.
Redirect all web sites
Proceed as follows:
1
2
3
4
5
6
On the Toolbox menu, click Parental Control.
Make sure the Use Address-Based Filter check box is selected.
Type “*” in the Web Site box.
Click Redirect in the Action list.
Type the URL of the Web site you want to redirect to (for example “mycompany.com/internetpolicy.htm”)
in the Redirect box.
7
Click Add.
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6 Troubleshooting
6 Troubleshooting
Introduction
This chapter suggests solutions for problems you may encounter while installing, configuring or using your
Thomson Gateway.
If the suggestions do not resolve the problem, look at the support pages on www.thomson.net or contact
your service provider.
Topics
This chapter describes the following topics:
Topic
Page
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6 Troubleshooting
6.1 Setup Troubleshooting
The Setup CD does not start automatically
If your computer runs:
ꢀ
Microsoft Windows:
1
2
3
Click the Windows Start button.
Click Run.
In the Open field, type the following path: D:\Setup.exe, where D stands for the drive letter of your
CD- or DVD-ROM drive.
ꢀ
Mac OS X:
1
2
On your desktop, double-click the CD icon.
Double-click Menu.
Your Thomson Gateway has not been found
If you see this error during setup, make sure that:
ꢀ
ꢀ
The Thomson Gateway is turned on and fully initialized.
Your computer has a valid IP address, that is any address but 0.0.0.0. For more information, consult the
help of your operating system.
ꢀ
ꢀ
ꢀ
No dedicated firewall device or router is placed between your computer and the Thomson Gateway.
No personal network security software (for example firewall software) is running on your computer.
Your computer is correctly connected to the Thomson Gateway.
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6 Troubleshooting
6.2 General Thomson Gateway Troubleshooting
None of the lights light up (Thomson Gateway does not work)
Make sure that:
ꢀ
ꢀ
The Thomson Gateway is plugged into a power socket outlet.
You are using the correct power supply for your Thomson Gateway device.
The power requirements for your Thomson Gateway are clearly indicated on the identification
label of the Thomson Gateway. Only use the power adaptor supplied with your Thomson
Gateway.
ꢀ
The Thomson Gateway is turned on via the push button or rocker switch on the back panel.
The Broadband LED does not light up
Make sure that:
ꢀ
ꢀ
The DSL cable is correctly connected. For more information, see “1.2 Installing your Thomson Gateway”.
The DSL service is enabled on your telephone line. For more information, contact your Internet Service
Provider.
The Internet LED does not light up
Make sure that your user name and password are correct.
Proceed as follows:
1
2
3
4
5
6
On the Broadband menu, click Internet Services.
Under Internet, click View More.
Check your user name
Re-enter your password.
Click Connect.
Thomson Gateway unreachable
If your Thomson Gateway cannot be reached, you might consider a hardware reset as described in “6.5 Reset
Poor Thomson Gateway performance
Make sure that the Thomson Gateway is installed and configured as instructed in “1 Installation” on page 3
or as instructed by the Service Provider.
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6 Troubleshooting
6.3 Wired Connection Troubleshooting
Ethernet LED does not light up
Make sure that:
ꢀ
The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and your
computer.
ꢀ
You are using the correct cable type for your Ethernet equipment, that is UTP CAT5 with RJ-45
connectors.
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6 Troubleshooting
6.4 Wireless Connection Troubleshooting
No Wireless Connectivity
Try the following:
ꢀ
ꢀ
Make sure that the wireless client is configured for the correct wireless settings (Network Name, security
settings).
ꢀ
ꢀ
Check the signal strength, indicated by the wireless client manager. If the signal is low, try repositioning
the Thomson Gateway or directing the Thomson Gateway’s antenna(s) for optimal performance.
Make sure that the wireless client adapter is enabled (message like “radio on”).
Poor Wireless Connectivity or Range
Try the following:
ꢀ
ꢀ
Check the signal strength, indicated by the wireless client manager. If the signal is low, try to place the
Thomson Gateway or to direct the Thomson Gateway’s antenna(s) for optimal performance.
ꢀ
Use WPA(2)-PSK as encryption.
Change the wireless channel
Proceed as follows:
1
2
3
On the left menu, click Home Network.
Under Wireless, click your access point.
Your access point will be listed in the following format: “WLAN:<Network Name> (<Actual
Speed>)”. For example, WLAN: Thomson83C7C7 (54Mbps).
4
5
6
7
The Wireless Access Point page appears.
Under Configuration, select the channel of your choice in the Channel Selection list.
Click Apply.
Can not connect via WPS
If you are having trouble connecting your wireless client via WPS, try to configure it manually. For more
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6 Troubleshooting
6.5 Reset to Factory Defaults
Resetting your Thomson Gateway
If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it
may be useful to perform a reset to factory defaults.
Warning
A reset to factory default settings deletes all configuration changes you made. Therefore, after the reset, a
reconfiguration of your Thomson Gateway will be needed.
Also your wireless clients will have to be re-associated, as described in “3 Wireless Access” on page 23.
Methods
You can choose between:
ꢀ
ꢀ
Resetting the Thomson Gateway via the Thomson Gateway GUI
Proceed as follows:
1
2
3
4
5
On the Thomson Gateway menu, click Configuration.
In the Pick a task list, click Reset my Thomson Gateway.
The Thomson Gateway restores the initial configuration and restarts.
The Thomson Gateway returns to the Thomson Gateway home page (unless the IP address of your
computer is not in the same subnet as the default IP address of the Thomson Gateway, being
192.168.1.254).
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6 Troubleshooting
Reset the Thomson Gateway via the Reset button
Proceed as follows:
1
2
Make sure the Thomson Gateway is turned on.
Push the Reset button until the Power LED lights red - this will take about 7 seconds.
3
4
Release the Reset button.
The Thomson Gateway restarts.
Your system administrator may have disabled the physical reset button of the Thomson
Gateway. In this case, a hardware reset to defaults is not possible.
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THOMSON Telecom Belgium
Prins Boudewijnlaan 47
2650 Edegem
Belgium
© THOMSON 2010. All rights reserved.
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