Sprint Nextel Telephone SP7084 User Manual

Owner’s Manual  
Please read before using this equipment.  
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ˆ Contents  
Features .................................................................................................................................. 5  
Read This Before Installation ............................................................................................... 6  
A Quick Look at Your Phone ................................................................................................. 9  
Installation ............................................................................................................................ 10  
Planning Your System ........................................................................................................ 10  
System Communication ..................................................................................................... 10  
Square Configuration ..................................................................................................... 10  
Non-Square Configuration — Private Line Support ....................................................... 10  
Mounting the System ......................................................................................................... 11  
On a Desk ...................................................................................................................... 11  
On a Wall or Wall Plate .................................................................................................. 12  
Installing the Backup Batteries ........................................................................................... 13  
Battery Power Levels ..................................................................................................... 13  
Connecting the AC Adapter ............................................................................................... 13  
Attaching the Handset ........................................................................................................ 13  
Connecting a Fax or PC Modem ........................................................................................ 14  
Preparation ........................................................................................................................... 15  
Setting up the Stations ....................................................................................................... 15  
Verifying the Station and Line Configurations .................................................................... 15  
Verifying System Configuration .......................................................................................... 16  
Station Reset ..................................................................................................................... 16  
Changing or Updating a Station Extension Number .......................................................... 16  
Setting the Private Line ...................................................................................................... 16  
Setting the Ringer .............................................................................................................. 16  
Setting the Ringer Volume ............................................................................................. 17  
Setting Always Ring ....................................................................................................... 17  
Setting the Handset, Headset and Speaker Volume .......................................................... 17  
Handset/Headset Volume .............................................................................................. 17  
Speakerphone Volume .................................................................................................. 17  
Telephone Operation ............................................................................................................ 18  
Using a Headset ................................................................................................................ 18  
Switching Between the Headset and Speakerphone .................................................... 18  
Making Calls ...................................................................................................................... 18  
Selecting a Line ............................................................................................................. 18  
Making a Conference Call ............................................................................................. 18  
Conference Calling with Two Outside Lines .................................................................. 19  
Answering Calls ................................................................................................................. 19  
Answering a Call While You Are On Another Line ......................................................... 19  
Transferring Calls ............................................................................................................... 19  
Without Announcement ................................................................................................. 19  
RadioShack and RadioShack.com are trademarks used by RadioShack Corporation.  
The Sprint Logo is a registered trademark of Sprint Communications Company L.P. Used under license.  
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With Announcement ...................................................................................................... 20  
Using Auto Redial .............................................................................................................. 20  
Using Flash ....................................................................................................................... 20  
Using Hold ......................................................................................................................... 20  
Using Mute ........................................................................................................................ 21  
Using the Intercom ............................................................................................................ 21  
Using Automatic Answer ............................................................................................... 22  
Paging All Stations ........................................................................................................ 22  
Monitoring Other Rooms ............................................................................................... 22  
Using Standard Phones with the System .......................................................................... 22  
Memory Operation ............................................................................................................... 23  
Storing a Name and Number in Memory ........................................................................... 23  
Entering a Pause .......................................................................................................... 23  
Editing Stored Numbers ................................................................................................ 23  
Deleting Stored Numbers .............................................................................................. 24  
Dialing a Stored Number ................................................................................................... 24  
Chain-Dialing Service Numbers .................................................................................... 24  
Testing Stored Emergency Numbers ............................................................................ 24  
Caller ID Operation .............................................................................................................. 25  
Programming Caller ID ...................................................................................................... 25  
Reviewing Caller ID Records ............................................................................................ 26  
Caller ID Messages ....................................................................................................... 26  
Dialing Numbers From a Caller ID Record ........................................................................ 26  
Storing a Caller ID Record in Memory ............................................................................... 27  
Deleting Records ............................................................................................................... 27  
Caller ID Operation with Auto Attendant On ...................................................................... 27  
Auto Attendant Operation ................................................................................................... 28  
Assigning an Auto Attendant Station ................................................................................. 28  
Turning off Auto Attendant ................................................................................................. 29  
Auto Attendant Station Operation ...................................................................................... 29  
TAD Operation ...................................................................................................................... 30  
Recording Greetings ......................................................................................................... 30  
Reviewing the Greetings ............................................................................................... 30  
Setting the Greeting Mode ................................................................................................ 31  
Selecting the Primary Greeting ......................................................................................... 31  
Selecting the Number of Rings .......................................................................................... 32  
Call Screening ................................................................................................................... 32  
Setting the TAD to Answer Calls ....................................................................................... 32  
Setting the Greeting Timer ............................................................................................ 32  
Recording Incoming Messages ......................................................................................... 33  
Recording a Memo ............................................................................................................ 33  
Recording a Conversation ................................................................................................. 34  
Playing Messages ............................................................................................................. 34  
Playing New Messages ................................................................................................. 34  
Playing All Messages .................................................................................................... 34  
Repeating Messages .................................................................................................... 34  
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Skipping to the Next Message ....................................................................................... 34  
Pausing Message Playback .......................................................................................... 34  
Variable Speed Playback ............................................................................................... 35  
Deleting Messages ............................................................................................................ 35  
Remote Operation .............................................................................................................. 35  
Programming a Remote Access Code .......................................................................... 35  
Using Remote Access ................................................................................................... 35  
Troubleshooting ................................................................................................................... 36  
Performing a System Update ............................................................................................. 38  
Resetting the Time and Date ............................................................................................. 38  
Care ................................................................................................................................... 39  
WARNING:  
To reduce the risk of fire or  
shock hazard, do not expose this product to rain  
or moisture.  
CAUTION  
RISK OF ELECTRIC SHOCK.  
!
DO NOT OPEN.  
CAUTION:  
TO REDUCE THE RISK OF  
ELECTRIC SHOCK, DO NOT REMOVE  
COVER OR BACK. NO USER-SERVICE-  
ABLE PARTS INSIDE. REFER SERVICING  
TO QUALIFIED PERSONNEL.  
This symbol is intended to alert  
you to the presence of uninsu-  
lated dangerous voltage within  
the product’s enclosure that might  
be of sufficient magnitude to con-  
stitute a risk of electric shock. Do  
not open the product’s case.  
This symbol is intended to inform  
you that important operating and  
maintenance instructions are  
included in the literature accom-  
panying this product.  
!
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ˆ Features  
Programmable Remote Access Code  
lets you set a three-digit remote access code  
for secure remote operation.  
Your Sprint 4-Line Phone System combines  
advanced telephone technology with a com-  
plete four-line telephone system. You can  
connect up to twelve stations, with each  
serving as an extension on which you can  
make and receive outside as well as internal  
calls.  
Call Screening  
— lets you listen as a caller  
leaves a message so you can decide wheth-  
er or not to answer the call.  
Toll-Saver  
— lets you avoid unnecessary  
The phone’s other features include:  
charges when you call by long distance to  
check your messages.  
Caller ID Memory  
— stores and displays up  
to 140 incoming call records (incoming  
phone numbers and names).  
Variable Speech Control  
change the speed of message playback with-  
out affecting the tonal quality.  
— allows you to  
Auto Attendant System  
— sets one station  
as Auto Attendant so every call is first re-  
ceived by that station.  
Your local telephone company might offer a  
special telephone service called Rollover or  
Hunt. This service allows incoming calls to a  
line in use to automatically switch to the next  
available telephone line. Contact your local  
telephone company for more information re-  
garding this service.  
Intercom with Paging  
— lets you call indi-  
vidual stations, or page all stations at the  
same time.  
Digital Speakerphone  
allows clear  
handsfree conversations.  
The phone comes with the following items:  
• telephone base  
Call Routing  
extension.  
— lets you route callers to any  
Headset Jack  
— lets you attach a headset  
• handset  
(not supplied) for hands-free convenience.  
• coiled handset cord  
Hearing Aid Compatibility  
your phone with hearing aids that have a T  
(telephone) switch.  
— lets you use  
• two long RJ14 modular cords and two  
short RJ14 modular cords  
• AC adapter  
TAD (Telephone Answering  
Device) Features  
• mounting bracket (attached to the tele-  
phone’s base)  
Timed Answering  
— lets you set two outgo-  
ing messages to answer calls during a speci-  
fied time of a day.  
• spare autodial station card  
3/32-inch (2.5 mm) headset jack adapter  
(sub-mini to modular type plug con-  
verter)  
Multiple Answering Messages  
— lets you  
make up to six messages for the caller to  
hear.  
• extension card  
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Features  
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READ THIS BEFORE  
INSTALLATION  
THE FCC WANTS YOU TO  
KNOW  
We have designed your system to conform  
to federal regulations, and you can connect it  
to most telephone lines. However, each tele-  
phone (and each device, such as an answer-  
ing machine) that you connect to the  
telephone line draws power from the tele-  
phone line. We refer to this power draw as  
the device's ringer equivalence number, or  
REN. The REN is on the bottom of your sys-  
tem.  
In the unlikely event that your telephone  
causes problems on the telephone line, the  
telephone company can disconnect your ser-  
vice. The telephone company attempts to no-  
tify you in advance. If advance notice is not  
practical, the telephone company notifies  
you as soon as possible and advises you of  
your right to file a complaint with the FCC.  
Also, the telephone company can make  
change to its lines, equipment, operations, or  
procedures that could affect the operation of  
this telephone. The telephone company noti-  
fies you of these changes in advance, so that  
you can take the necessary steps to prevent  
interruption of your telephone service.  
If you use more than one telephone or other  
device on the line, add up all of the RENs. If  
the total is more than five, your telephones  
might not ring. In rural areas, a total REN of  
three might impair ringer operation. If ringer  
operation is impaired, remove a device from  
the line.  
This equipment is capable of providing users  
access to interstate providers of operator  
services through the use of access codes.  
Modification of this equipment by call aggre-  
gators to block access dialing codes is a vio-  
lation of the Telephone Operator Consumers  
Act of 1990.  
Warning:  
To prevent fire or shock hazard,  
do not expose this product to rain or mois-  
ture.  
FCC STATEMENT  
Your phone might cause TV or radio interfer-  
ence even when it is operating properly. To  
determine whether your phone is causing the  
interference, turn off your phone. If the inter-  
ference goes away, your phone is causing it.  
Try to eliminate the interference by:  
Your system complies with Part 68 of FCC  
Rules. You must, upon request, provide the  
FCC (Federal Communication Commission)  
registration number and the REN to your  
telephone company. These numbers are lo-  
cated on the bottom of the telephone's base.  
• moving your phone away from the  
receiver  
Note:  
to:  
You must not connect your telephone  
• connecting your phone to an AC outlet  
that is on a different electrical circuit  
from the receiver  
• coin-operated systems  
• party-line systems  
• contacting your local RadioShack store  
for help  
• most electronic key telephone systems  
If you cannot eliminate the interference, the  
FCC requires that you stop using your  
phone.  
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Features  
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cleaners or aerosol cleaners. Use a  
damp cloth for cleaning.  
LIGHTNING  
Your telephone has built-in protection circuits  
to reduce the risk of damage from surges in  
telephone and power line current. These pro-  
tection circuits meet or exceed the FCC re-  
quirements. However, lightning striking the  
telephone or power lines can damage your  
telephone.  
9. Do not use the telephone near water, for  
example, near a bath tub, wash bowl,  
kitchen sink, or laundry tub, in a wet  
basement, or near a swimming pool.  
10. Do not place the telephone on an unsta-  
ble cart, stand, or table. The telephone  
may fall, causing serious damage to the  
product.  
Lightning damage is not common. Neverthe-  
less, if you live in an area that has frequent  
electrical storms, we suggest that you unplug  
your telephone when storms approach to re-  
duce the possibility of damage.  
11. Slots and openings in the cabinet and  
the back or bottom are provided for ven-  
tilation. To protect it from overheating,  
these openings must not be blocked or  
covered. The openings should never be  
blocked by placing the product on a bed,  
sofa, rug, or other similar surface. This  
telephone should never be placed near  
or over a radiator or heat register. This  
telephone should not be placed in a  
built-in installation unless proper ventila-  
tion is provided.  
IMPORTANT SAFETY  
INSTRUCTIONS  
When using your telephone equipment, ba-  
sic safety precautions should always be fol-  
lowed to reduce the risk of fire, electric  
shock, and injury, including the following:  
1. Read and understand all instructions.  
12. This telephone should be operated only  
from the type of power source indicated  
on the marking label. If you are not sure  
of the type of power supply to your  
home, consult your local power com-  
pany.  
2. Follow all warnings and instructions  
marked on the product.  
3. Never install telephone wiring during a  
lightning storm.  
4. Never install telephone jacks in wet  
locations unless the jack is specifically  
designed for wet locations.  
13. Do not allow anything to rest on the  
power cord. Do not locate the telephone  
where the cord will be stepped on.  
5. Never touch uninsulated telephone  
wires or terminals unless the telephone  
line has been disconnected at the net-  
work interface.  
14. Do not overload wall outlets and exten-  
sion cords as this can result in a risk of  
fire or electric shock.  
15. Never push objects of any kind into this  
product through cabinet slots as they  
may touch dangerous voltage points or  
short out parts that could result in a risk  
of fire or electric shock. Never spill liquid  
of any kind on the product.  
6. Use caution when installing or modifying  
telephone lines.  
7. Do not fix the AC power supply cord to  
building surfaces with metal fittings.  
8. Unplug the telephone from the wall out-  
let before cleaning. Do not use liquid  
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16. To reduce the risk of electric shock, do  
not disassemble the telephone. Take it  
to a qualified serviceman when service  
or repair work is required. Opening or  
removing covers may expose you to  
dangerous voltages or other risks. Incor-  
rect reassembly can cause electric  
shock when the telephone is subse-  
quently used.  
17. Unplug the telephone from the wall out-  
let and refer servicing to qualified ser-  
vices personnel under the following  
conditions:  
• When the power cord plug is dam-  
aged or frayed.  
• If liquid has been spilled into the  
product.  
• If the product has been exposed to  
rain or water.  
• If the telephone does not operate nor-  
mally by following the operating  
instructions. Adjust only those con-  
trols that are covered by the operat-  
ing instructions because improper  
adjustments of other controls may  
result in damage and will often  
require extensive work by a qualified  
technician to restore the product to  
normal operation.  
• If the product has been dropped or  
the cabinet has been damaged.  
• If the product exhibits a distinct  
change in performance.  
18. Avoid using a telephone (other than a  
cordless type) during an electrical storm.  
There may be a remote risk of electric  
shock from lightning.  
19. Do not use the telephone to report a gas  
leak while in the vicinity of the leak.  
SAVE THESE INSTRUCTIONS  
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ˆ A Quick Look at Your Phone  
Use these buttons to select options that  
appear on the screen by pressing the  
button below the desired option.  
Indicator lights when  
Auto Attendant is on,  
see Page 28.  
SCREEN/DO NOT  
DISTURB —  
press to stop in-  
coming calls and  
pages. To resume  
taking calls and  
pages, press  
again.  
SCRATCH PAD — press  
once while the phone is  
on- or off-hook. Enter a  
number you want to  
store, then press again.  
The phone beeps once.  
To dial the stored num-  
ber later, lift the handset  
and press SCRATCH  
PAD. When the number  
appears on the screen,  
press DIAL.  
MEMORY DIAL — while  
on-hook, enter a number  
you want to store, then  
press once. Press again  
to view the number. To  
dial a stored number, lift  
the handset and press  
MEMORY DIAL once.  
SPEAKER — press once  
to use speakerphone,  
twice to hang up. Talk  
clearly in the direction of  
the phone. To switch to  
the handset, lift the hand-  
set. To switch back,  
REDIAL — press to  
redial the last  
phone number you  
called.  
press SPEAKER again.  
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A Quick Look at Your Phone  
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ˆ Installation  
Installing your phone is easy, but it is impor-  
tant that you follow the instructions in the se-  
quence that they appear in this manual for  
the telephone to work properly.  
the single-line jack to be installed is  
RJ11C (or RJ11W for a wall plate).  
Before actually starting the connections, plan  
your system accordingly.  
PLANNING YOUR SYSTEM  
1. Identify the number of stations you need  
(maximum is 12).  
To take full advantage of many of the sys-  
tem’s features, you must have four telephone  
lines with separate phone numbers. Howev-  
er, you can choose to connect the system to  
only one, two, or three telephone lines.  
2. Determine which outside lines connect  
to which stations (maximum 4 per sta-  
tion).  
3. Decide which stations require a private  
line (see “Setting the Private Line” on  
Page 16).  
You can connect the system to two-line mod-  
ular telephone line jacks, or you can connect  
it to single-line jacks. If you use single line  
jacks, you must also use an optional two-line  
coupler available at your local RadioShack  
store.  
SYSTEM COMMUNICATION  
The system uses Line 1 to transmit informa-  
tion such as system and line use status, as  
well as up to two simultaneous intercom con-  
versations.  
Notes:  
Your system is for tone lines only. If your  
telephone service is pulse type, check  
with your telephone company about  
changing to tone service.  
Lines 1 and 2 must be common to all sta-  
tions. Lines 3 and 4 can be common to all or  
some of the stations.  
Your system connects directly to a mod-  
ular telephone line jack. If your tele-  
phone wiring does not have a modular  
jack, you can update it yourself using  
jacks and adapters available at your  
local RadioShack store, or have the tele-  
phone company update the wiring for  
you.  
Note:  
If Line 1 is disconnected, you can still  
make and receive phone calls on the other  
lines, but the phones will not work as a sys-  
tem.  
Square Configuration  
When all lines are all common, the configura-  
tion is called square. Since all lines are com-  
mon, calls on any line can be transferred to  
any station.  
• The line that connects the telephone  
jacks to the telephone company's wiring  
must be twisted-pair cable. Otherwise,  
you might experience interference  
(crosstalk) between telephone lines.  
Non-Square Configuration —  
Private Line Support  
• The USOC number of the two-line jack  
to be installed is RJ14C (or RJ14W for a  
wall plate jack). The USOC number of  
When all lines are not common, the configu-  
ration is called non-square. Depending on  
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which line is connected to which station, you  
can transfer calls on some lines to some sta-  
tions.  
MOUNTING THE SYSTEM  
You can place your phone on a desk, or  
mount it on a standard wall plate or directly  
on a wall. Select a location that is near a  
modular telephone line jack and an AC out-  
let.  
The following chart shows a sample non-  
square configuration. In this configuration,  
lines 1 and 2 are common to all stations, and  
lines 3 and 4 are available to groups of sta-  
tions. Station 11 is the Auto Attendant. Since  
all lines are available at the Auto Attendant  
station, the Auto Attendant can answer all  
lines.  
On a Desk  
1. Remove the mounting bracket by pulling  
it down.  
Calls to Lines 1 and 2 can be transferred to  
all stations.  
2. Plug one end of one of the supplied 2-  
line modular telephone line cords into  
LINE 1&2  
on the bottom of the telephone.  
Calls on Line 3 can be transferred to all sta-  
tions except stations 14 and 15.  
Telephone Cord  
AC  
Calls on Line 4 can only be transferred to the  
stations that have Line 4 (stations 11, 16,  
and 17 in the sample below). If you want to  
build a non-square configuration, we suggest  
you make a planning chart similar to the one  
shown for easier connection.  
Adapter  
Cord  
Station ID  
Line Number  
1
2
3
4
3. Route the cord through the groove on  
the bottom of the phone, then plug the  
other end of the cord into a two-line  
phone jack or a coupler that is con-  
nected to two single-line phone jacks.  
Station 11  
X
X
X
X
(Auto Attendant)  
Station 12  
Station 13  
Station 14  
Station 15  
Station 16  
Station 17  
Station 18  
Station 19  
Station 20  
Station 21  
Station 22  
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
LINE 3&4  
4. Plug the other cord into  
on the  
bottom of the telephone, use a coin to  
route the cord through the groove, and  
plug the other end into the other two-line  
jack or coupler.  
X
X
X
X
X
X
X
X
X
5. Leave the bracket detached and con-  
nect the AC adapter (see “Connecting  
the AC Adapter” on Page 13) and install  
the backup batteries (see “Installing the  
Backup Batteries” on Page 13).  
Note:  
See “Setting the Private Line” on  
6. Attach the bracket with the narrow end  
of the wedge pointing down into the top  
Page 16 to effectively use the private line(s).  
11  
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four wall mount ports and push up to  
lock in place.  
1. Drill two holes 315/16  
inches apart.  
1
1
/
8
Thread two screws  
into the wall, letting  
the heads extend  
about 1/8 inch.  
15  
/
16  
3
/
8
2. Follow Steps 1–5 of “On a Desk.”  
3. Turn the mounting bracket upside down,  
then insert the bracket into the bottom  
slots with the narrow end of the wedge  
pointing upward. Push the bracket up to  
lock into place.  
On a Wall or Wall Plate  
1. Follow Steps 1–5 of “On a Desk.”  
2. Turn the mounting bracket upside down,  
then insert the bracket into the bottom  
slots with the narrow end of the wedge  
pointing upward. Push the bracket up to  
lock into place.  
4. Align the keyhole slots on the telephone  
with the screws, then slide the telephone  
downward to secure it.  
3. Align the bracket’s keyhole slots with the  
wall plate studs, then slide the base  
downward to secure it.  
Note:  
To mount the telephone directly on a  
wall, you need two screws (not supplied) with  
heads that fit into the keyhole slots on the  
bottom of the base. Follow these steps for  
placement on a wall.  
12  
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Battery Power Levels  
INSTALLING THE BACKUP  
BATTERIES  
When the batteries have enough power (over  
5.6V), no icons appear.  
Your system requires four AA batteries to  
provide backup power for a few hours if AC  
power fails. The backup batteries do not  
power all the system's features. For the best  
performance and longest life, we recom-  
mend RadioShack alkaline batteries.  
When the batteries become weak (5 to  
5.6V),  
appears.  
When the batteries are too weak (less than  
5V) or not installed, appears.  
If the power fails but the backup batteries are  
installed and have power, all data and sys-  
tem information is retained and network com-  
munication is restored.  
CONNECTING THE AC  
ADAPTER  
Cautions:  
Cautions:  
The supplied AC adapter sup-  
plies at least 11 volts AC and  
delivers at least 600 mA.  
• Use only fresh batteries of the required  
size and recommended type.  
!
Using an adapter that does not meet  
these specifications could damage the  
telephone or the adapter.  
• Before replacing the batteries, discon-  
nect all telephone lines from your sys-  
tem.  
To prevent damage to the telephone or  
the adapter, plug the adapter into the  
telephone before plugging the adapter  
into an AC outlet.  
• Do not use rechargeable batteries.  
1. Turn the unit over, press the tab on the  
battery compartment cover, then lift off  
the cover.  
1. Insert the AC adapter's barrel plug into  
the adapter jack on the bottom of the  
telephone.  
2. Place the batteries in the compartment  
over the ribbon as indicated by the  
polarity symbols (+ and –) marked  
inside.  
2. Route the adapter's cord through the  
groove on the bottom of the phone, then  
plug the adapter into a standard AC out-  
let.  
3. Replace the cover.  
Warning:  
Dispose of old batteries promptly  
and properly. Do not burn or bury them.  
ATTACHING THE HANDSET  
Plug one end of the supplied coiled cord into  
the jack on the telephone's handset. Plug the  
other end into the jack with the handset mark  
on the left side of the telephone's base.  
Cautions:  
Always remove old or weak bat-  
teries. Batteries can leak chemicals that can  
destroy electronic parts.  
Note:  
If the power is out and your phone is  
Note:  
Your local RadioShack store sells a  
operating on battery power, the phone will  
automatically switch to pulse dialing. If you  
phone line does not support pulse dialing,  
you will not be able to dial.  
variety of longer coiled handset cords which  
can be useful if your telephone is mounted  
on a wall.  
13  
Installation  
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CONNECTING A FAX OR PC  
MODEM  
You can connect a fax or PC modem to the  
system's data port, which uses Line 2. When  
you use a fax or modem, the connection is  
protected and will not be interrupted by in-  
coming or transferred calls.  
PC/FAX/  
PHONE  
DOWNSTREAM  
1. Connect the fax’s or the modem’s cord  
DOWN STREAM  
to the  
data port.  
PC/FAX/PHONE  
PC/FAX  
.
2. Set  
to  
The data port is always active, regard-  
PC/FAX/PHONE  
less of the  
setting. Plac-  
position  
PC/FAX  
ing the switch in the  
silences the ring, turns off the Line 2 sta-  
tus indicator, and prevents the TAD from  
answering calls on Line 2.  
PC/FAX/PHONE  
3. Set  
on all the stations  
PC/FAX  
connected to Line 2 to  
(including  
the Auto Attendant station). When a call  
comes in on Line 2, only the fax or  
modem answers.  
14  
Installation  
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ˆ Preparation  
On initial power-up (after all connections are  
completed) each station displays INITIAL  
SETUP, prompting you to set the station ID,  
time and date.  
8. Select CHANGE to toggle between AM  
and PM, then select NEXT. The date set-  
ting menu appears.  
9. Use the keypad to enter the month (01–  
Important:  
In this manual, the word “select”  
12) and day (0131).  
means you must press the button below the  
desired option.  
If you make a mistake, select BACK to  
re-enter the correct date.  
SETTING UP THE STATIONS  
10. Select SAVE, then NEXT. The day set-  
ting menu appears.  
1. At the INTIAL SETUP screen, select  
START.  
11. Select CHANGEuntil the correct day of  
the week appears. Then select NEXT.  
INITIAL SETUP COMPLETE  
appears.  
2. Select NEXT. SET STATION 11  
appears.  
3. Repeatedly select CHANGE until the  
desired extension number (11—22)  
appears.  
12. Write the name or section for each  
extension on the supplied extension  
card and slide it into the slot on the bot-  
tom of the phone.  
If the number is already used for another  
station, an error beep sounds and nn  
NOTAVAILappears (nn= the station  
number). Select CHANGE to select  
another number.  
Note:  
INPUT CORRECT DATA appears if  
you enter an invalid date or time. Check and  
correctly enter the data.  
4. Select SAVE. STATION nn SET  
VERIFYING THE STATION  
AND LINE  
CONFIGURATIONS  
appears.  
5. Select NEXT. The time setting menu  
appears.  
LINE 1  
1. Select  
. The line indicator lights  
green and the speakerphone indicator  
lights red. The station ID appears to indi-  
cate the station is in use.  
6. Use the keypad to enter the hour and  
minutes in two digits. Precede a single-  
digit hour or minute with 0 (01, 02, 03  
and so on).  
2. Using another phone, dial the telephone  
number for Line 2. The line indicator for  
Line 2 flashes red. If the indicator does  
not flash, check for correct installation.  
If you make a mistake, select BACK to  
re-enter the correct time.  
7. Select SAVE, then NEXT. The AM/PM  
3. Repeat Step 2 for Lines 3 and 4.  
selection menu appears.  
If the indicators for all the lines flash, you  
have successfully installed this station.  
15  
Preparation  
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If the number is already used for another  
station, an error beep sounds and nn  
NOT AVAIL appears. Select CHANGE  
to select another number.  
VERIFYING SYSTEM  
CONFIGURATION  
To verify that all stations are communicating,  
PAGE ALL  
hold down  
until PAGINGand the  
5. Select SAVE.  
station numbers for all connected stations  
appear.  
PROGRAM  
6. Press  
to exit.  
Be sure all the stations connected to Line 1  
appear. If any station does not appear, make  
sure the lines to and from that station are  
connected and in the correct line jacks.  
SETTING THE PRIVATE LINE  
You must connect Lines 1 and 2 to all the  
stations in the system for the intercom and  
paging features to work. However, when you  
create a non-square configuration (see “Non-  
Square Configuration — Private Line Sup-  
port” on Page 10), you can make Lines 3 or 4  
private lines, so your station (and the TAD)  
can answer the lines when the Auto Atten-  
dant feature is turned on. The private line is  
preset to OFF.  
STATION RESET  
If line conditions cause communication er-  
rors between stations, you might have to re-  
set the station(s).  
To reset a station, insert the tip of a pen into  
RESET  
on the back of the phone. A click  
sounds and the display and station indicators  
briefly turn off, then back on.  
PROGRAM  
1. Press  
.
2. Select PHON, then select NEXT five  
Caution:  
system information.  
RESET  
erases all data and  
Pushing  
times so PRIVLINE:OFFappears.  
3. Select CHANGE, then ON/OFF to set  
the private line to ON. ON SELECT  
LN34appears, and 34flashes.  
CHANGING OR UPDATING A  
STATION EXTENSION  
NUMBER  
4. Use the number button to select the line  
that you do not want to be private. Your  
selection disappears.  
You set the extension number (11–22) when  
you initially set up the system (see “Setting  
up the Stations” on Page 15). If you must  
change the number, follow these steps.  
5. Select SAVE.  
PROGRAM  
6. Press  
to exit.  
PROGRAM  
1. Press  
.
Note:  
If you want to make a conference call,  
2. Select OTHER, then NEXT. SET STA-  
you must set PRIV LINEto OFF.  
TIONIDappears.  
3. Select ENTER. SETSTATIONand the  
SETTING THE RINGER  
current extension number appear.  
Ringer settings are individually set at each  
station for each line. When the ringer is on,  
the line rings when calls are received. When  
the ringer is off, that line does not ring when  
a call is received. Whether the ringer is  
4. Repeatedly select CHANGE until the  
extension number desired (1122)  
appears.  
16  
Preparation  
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turned on or off, the line indicator flashes  
when a call is received. The phone is preset  
as ringer ON for all lines.  
line, or when the Auto Attendant feature is  
on.  
However, you can set your station to Always  
Ring (even in these circumstances).  
To turn the ringer off for individual lines, fol-  
low these steps.  
Note:  
Even with Always Ring on, the station  
PROGRAM  
1. Press  
.
does not ring when you are talking on the  
speakerphone (outside line or intercom).  
2. Select PHON, then select NEXTtwice so  
PROGRAM  
.
the RINGERSELECTmenu appears.  
1. Press  
3. Select ENTER. LINE n RING: ON  
2. Select PHON.  
appears.  
3. Select NEXT four times so ALWAY-  
4. Select CHANGEto toggle between turn-  
ing the ringer ONor OFFfor the selected  
line.  
SRINGappears.  
4. Select CHANGE to toggle between ON  
and OFF.  
5. Select NEXTto advance to the next line  
PROGRAM  
5. Press  
to exit.  
selection.  
6. Repeat Steps 4 and 5 until all lines are  
programmed.  
SETTING THE HANDSET,  
HEADSET AND SPEAKER  
VOLUME  
PROGRAM  
7. Press  
to exit.  
You can individually set the volume levels for  
the handset, speaker, and headset. When  
you switch over, the volume level is automat-  
ically changed to the set level.  
Setting the Ringer Volume  
HI LOW  
, or  
You can set the ringer volume to  
,
OFF  
RINGER VOL  
, using  
.
OFF/LO/HI  
RING VOL.  
Handset/Headset Volume  
While using the handset or headset, select  
VOLUME +  
to adjust the volume. One to four  
bars appear to show the volume level. (1 bar  
is the lowest and 4 bars is the highest.) The  
volume setting remains at this level until you  
change it or a power failure occurs.  
Speakerphone Volume  
OFF  
When set to  
, the phone does not ring  
when a call is received on any lines.  
When using the speakerphone or when the  
– VOLUME +  
phone is not in use, select  
to set  
Setting Always Ring  
the speakerphone volume. One to eight sets  
of bars appear to show the level. The volume  
setting remains at this level until you change  
it or a power failure occurs.  
Your system is designed so your phone does  
not ring when there is an incoming call on  
one line if you are already talking on another  
17  
Preparation  
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ˆ Telephone Operation  
Note:  
This owner's manual primarily explains  
Selecting a Line  
the operation using the handset. You can  
also use a headset or the speakerphone.  
You can select the lines automatically or  
manually. When you lift the handset or press  
SPEAKER  
HEADSET  
, you automatically get  
or  
USING A HEADSET  
the first available line. The line indicator on  
your station lights green, and the indicator for  
the same line lights red at other stations.  
You can talk with hands-free convenience  
using an optional headset (not supplied) that  
has a modular type plug or 3/32-inch (2.5 mm)  
The priority of lines is set in numerical order.  
sub-mini  
plug.  
Contact  
your  
local  
LINE 1  
LINE 2 LINE 3  
and  
has priority over  
,
RadioShack store for a suitable headset.  
LINE 4  
LINE 1  
LINE 2  
. If  
is in use, you get  
as  
LINE 1  
LINE 2  
you lift the handset. If  
and  
are  
If your headset has a modular plug, connect  
it directly to the modular jack with the head-  
set mark on the left side of the base.  
LINE 3  
in use, you get  
. If two lines are ringing  
at the same time and you lift the handset, the  
same line priority applies.  
To connect the headset with a sub-mini plug,  
first plug in the supplied headset jack adapt-  
er (sub-mini to modular converter) into the  
modular jack, then plug the headset into this  
headset jack adapter.  
To manually select a desired line, lift the  
LINE  
handset and press the desired  
.
Notes:  
• An error beep sounds when you select  
the line button of a call in use where pri-  
vacy has not been released or when you  
select the button for a line that is not  
connected.  
HEADSET  
Press  
to answer or end a call.  
While the headset conversation is in  
progress, the headset indicator on the button  
lights red.  
Switching Between the Headset  
and Speakerphone  
• If all lines are in use, you hear an error  
beep and ALLLINESINUSEappears  
as you lift the handset.  
To switch from the speakerphone to the  
HEADSET  
headset, press  
. To switch from the  
Making a Conference Call  
headset to the speakerphone, simply press  
SPEAKER  
.
When you are talking on a phone line, other  
stations in the system cannot use that line.  
This feature is called Call Privacy. When you  
make or answer a call, you automatically  
have privacy.  
MAKING CALLS  
To make a call, lift the handset. Press a line  
that is not in use. Then dial the number. The  
number appears on the base’s display as  
you dial, then (after a few seconds) the call's  
elapsed time appears.  
However, when you make a conference call,  
you turn off Call Privacy.  
CONFERENCE  
Press  
to release privacy. PRV  
RELEASEDappears at your station, and the  
line indicator flashes red at other stations.  
18  
Telephone Operation  
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Now any station in the system can pick up  
You cannot make a conference call  
between outside lines and the intercom.  
LINE  
the line by pressing  
.
When another station enters the conversa-  
tion, CALLJOINEDappears and the line in-  
dicator for the conference call turns green on  
the added station.  
ANSWERING CALLS  
When a call comes in, the phone rings (if the  
OFF  
ringer is not set to  
) and the line button  
for the line rapidly flashes.  
Conference Calling with Two  
Outside Lines  
When Auto Attendant is off, lift the handset  
SPEAKER  
HEADSET  
. The first  
or press  
or  
ringing line is automatically selected.  
HOLD  
1. Press  
to put the first call on hold.  
The line indicator flashes green.  
When Auto Attendant is on and you want to  
answer the call at a station other than the  
one you assigned as Auto Attendant, lift the  
2. Make or answer a call from another line.  
CONFERENCE  
HEADSET  
, then press the  
3. Press  
. The display shows  
handset or press  
PRVRELEASED.  
line button for the incoming call. If you want  
to use the speakerphone, simply press the  
line button for the incoming call (you do not  
4. Press the line button for the call on hold.  
The conference call has been estab-  
lished and you can talk with both parties.  
SPEAKER  
have to press  
).  
Answering a Call While You Are  
On Another Line  
5. To end the conference call, hang up and  
both parties are disconnected. If you  
want to continue speaking with one of  
the calling parties, press the line button  
for the caller you want to keep; the other  
caller is disconnected.  
When you receive a call on a line while you  
HOLD  
are talking over another, press  
to put  
the current call on hold. The line indicator for  
the current call flashes green. Then, press  
the line button for the ringing call. The line in-  
dicator turns from a flashing red to a solid  
green.  
To speak privately with one of your con-  
HOLD  
ference call parties, press  
to place  
both calls on hold. Then press the line  
button for the party you want to speak  
with. To re-establish the 3-way confer-  
To hang up the second call and return to the  
first call, press the line button for the first call.  
The second line automatically disconnects.  
CONFERENCE  
ence call, press  
, then the  
line button for the party on hold.  
Notes:  
TRANSFERRING CALLS  
To conference two calls, your station  
must have made or received both calls.  
You cannot make a conference with a  
call made or received by another station.  
Note:  
The most recent caller ID record your  
station received is transferred with the call.  
Without Announcement  
• The line indicators must both be green  
to establish a conference call.  
Follow these steps to transfer a call directly  
to another station without announcing it to  
the other station.  
19  
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TRANSFER  
1. Press  
. TRANSFER lights.  
USING AUTO REDIAL  
The call is automatically put on hold and  
EXT.??appears.  
Auto Redial automatically redials a busy or  
unanswered number 10 times every 10 sec-  
onds. If the line is still busy after 10 attempts,  
Auto Redial turns off.  
2. Enter the extension number (11–22) of  
the station you want to transfer the call  
to. CALLTRANSFERappears. Hang up  
the phone.  
1. When you get a busy signal or no  
answer, hang up and immediately press  
REDIAL  
twice. SPEAKER flashes slowly.  
With Announcement  
2. When the call is answered, the system  
enters the speakerphone operation  
mode. Use the speakerphone or lift the  
handset and carry on the conversation.  
Follow these steps to announce that you are  
transferring a call or to see if the person you  
want to transfer the call to is available.  
3. To cancel auto redial before 10  
HOLD  
INTERCOM  
.
1. Press  
, then  
REDIAL  
attempts, press  
again.  
EXT. ??appears. Enter the extension  
number of the station you want to speak  
with. INTERCOMCALLand the receiv-  
ing station's extension appear.  
USING FLASH  
If you have Call Waiting services, you can  
use Flash as a switchhook to change be-  
tween phone lines.  
2. When you hear a beep and the other  
extension answers, advise the person  
that you are transferring a call, then  
If you do not have Call Waiting, pressing  
Flash might disconnect your call.  
TRANSFER  
press the line button.  
. EXT.  
??appears.  
FLASH  
To change phone lines, press  
Note:  
.
3. Enter the extension number of the sta-  
tion you want to forward the call to.  
CALLTRANSFERappears. Hang up.  
Flash is preset to 600 ms (millisec-  
onds). If this setting does not work well with  
your line, try a different setting, between 100  
ms to 1 second.  
Notes:  
• If INVALID ID appears, you entered  
either your own station number or an  
invalid station number. Enter a valid sta-  
tion number.  
PROGRAM  
1. Press  
.
2. Select PHON. FLASH:and the current  
setting appears.  
3. Repeatedly select CHANGE until the  
• If UNABLE TO CALL appears, Do Not  
Disturb (DND) is turned on at the receiv-  
ing station, you entered an invalid exten-  
sion number, or the station is on another  
intercom call. Check the display for the  
station number. You cannot transfer the  
call.  
flash duration time you want appears.  
PROGRAM  
4. Press  
to exit.  
USING HOLD  
HOLD  
1. Press  
to put a call on hold. The  
line indicator slowly flashes green at  
your station. The line indicator at other  
20  
Telephone Operation  
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Note:  
stations slowly flashes red. While a call  
is on hold, you can temporarily place the  
handset on the base or use another line  
without disconnecting the current call.  
While a call is on hold, Call Privacy is  
released, so any station in the system  
can release the hold.  
Line 1 must be common to all the sta-  
tions for the intercom or paging to operate  
correctly.  
HEADSET  
1. Lift the handset or press  
, then  
INTERCOM  
press  
erphone, simply press  
do not need to press  
. Or, to use the speak-  
INTERCOM  
— you  
SPEAKER  
. INTER-  
2. To release a line from hold, select the  
line button for that line at any station.  
The station's line indicator lights green.  
The call then reverts to Call Privacy and  
other stations cannot join the call.  
COM lights and EXT.??appears.  
2. Enter the extension number of the sta-  
tion you want to call. INTERCOMCALL  
and the extension number appear.  
Notes:  
Note:  
If you put a call on hold for more than  
three minutes, the line indicator flashes rap-  
idly and a beep sounds three times every 30  
seconds until you release the hold. If a call  
has been on hold for eight minutes, the call is  
automatically disconnected.  
• If INVALID ID appears, you  
entered either your station number or  
an invalid station number. Enter a  
valid station number.  
• If UNABLE TO CALL appears, DND  
is turned on at the receiving station,  
you entered an invalid extension  
number, or the station is on another  
intercom call. Check the display for  
the station number. In this case, you  
cannot make an intercom call.  
USING MUTE  
You can temporarily turn off the microphone  
on the headset, handset, or speakerphone  
MUTE  
by pressing  
hear you. MUTE lights. Press  
resume the conversation. MUTE turns off.  
so the calling party cannot  
MUTE  
again to  
At the called station, INTERCOM  
flashes and the ID for the station placing  
the intercom call appears.  
Note:  
INTERCOM  
Mute is also released when you press  
HOLD  
, or hang up the line. Re-  
or  
member to press the appropriate line button  
to return to the original call when you use the  
hold or intercom features.  
When Automatic Answer is on (see “Using  
Automatic Answer” on Page 22), INTER-  
COM and SPEAKER light and the speaker-  
phone automatically turns on when you  
receive an intercom call.  
USING THE INTERCOM  
You can use the system as a two-way inter-  
com between stations. The system has two  
intercom channels, so two intercom conver-  
sations can occur at the same time. If auto  
answer is turned on, and you receive an in-  
tercom call, the station beeps and the inter-  
com is instantly connected. If auto answer is  
not turned on, the called station starts ringing  
with a double ring.  
INTERCOM  
If Automatic Answer is off, press  
to answer the call using the speakerphone.  
INTERCOM stops flashing and SPEAKER  
lights. Lift the handset for privacy.  
IN-  
To end an intercom conversation, press  
TERCOM  
again, return the handset to the cra-  
SPEAKER  
HEADSET  
.
dle, or press  
or  
If you receive an intercom call during a  
INTERCOM  
phone conversation, press  
to an-  
21  
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swer the intercom. The outside line is auto-  
matically placed on hold. To return to the  
outside call, press the line button for that line.  
Monitoring Other Rooms  
You can activate another station’s speaker-  
phone to listen to activities in the room where  
the station is located.  
Using Automatic Answer  
Note:  
The station contacted must have Auto-  
With Automatic Answer on, you can start  
talking as soon as you receive an intercom  
call, without pressing any button. The system  
is preset to ON.  
matic Answer on for room monitoring to  
work.  
INTERCOM  
1. Press  
. EXT.??appears.  
To turn Automatic Answer off, follow these  
steps.  
2. Enter the extension number of the sta-  
tion to be monitored. When INTERCOM  
MUTE  
CALLappears, press  
.
PROGRAM  
1. Press  
.
3. To end room monitoring, return the  
2. Select PHON. Then repeatedly select  
HEADSET  
handset to the cradle or press  
,
NEXTuntil AUTOANSWERappears.  
SPEAKER  
INTERCOM  
.
, or  
3. Select CHANGE to toggle between ON  
and OFF.  
USING STANDARD PHONES  
WITH THE SYSTEM  
PROGRAM  
4. Press  
to exit.  
You can connect and use a standard tele-  
phone with the system, but several features  
of the system (such as call transfer, inter-  
com, Call Privacy, or page) will not operate.  
Note:  
When Automatic Answer is on at the  
receiving station, it takes about 5 seconds for  
the receiving station to turn on after  
INTER-  
COM  
is pressed at the originating station.  
The system’s line status indicators show the  
status of the line with a standard telephone  
connected.  
Paging All Stations  
You can page all the stations on Line 1.  
A standard telephone can join a call in the  
system at any time. Call Privacy is automati-  
cally released. If the person at the standard  
telephone hangs up but you want to continue  
PAGE ALL  
1. Hold down  
. A beep sounds  
and PAGINGappears. At the called sta-  
tions, EXTnnPAGINGappears.  
CONFERENCE  
the call, press  
Privacy.  
to restore Call  
PAGE ALL  
2. Continue holding down  
, and  
speak into the handset or microphone.  
PAGE ALL  
3. Release  
to end the page.  
Note:  
Stations that are off hook, have DND  
on, or are assigned as the Auto Attendant do  
not receive the page.  
22  
Telephone Operation  
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ˆ Memory Operation  
You can store up to 20 phone numbers and  
names in memory, then dial a stored number  
by specifying the memory location.  
1
To add a space, press .  
7. Select NEXTto move the cursor to the  
right.  
Each stored number can be up to 16 digits,  
and each name can be up to 14 characters.  
8. Repeat Steps 6 and 7 until the name is  
entered, then select SAVEto store your  
entry.  
STORING A NAME AND  
NUMBER IN MEMORY  
9. Repeat Steps 4 through 8 to store addi-  
tional numbers.  
PROGRAM  
1. Press  
.
PROGRAM  
10. Press  
to exit.  
2. Select PHON then NEXT until AUTO-  
DIALSETUPappears.  
Use the memory card to keep track of your  
stored numbers. Lift the card’s cover off,  
write down the names and numbers, then  
snap the cover back into place.  
3. Select ENTER.  
4. Repeatedly select NEXT until the  
desired memory location (0120)  
Entering a Pause  
EDIT  
appears. Then select  
. NUMBER(or  
a number if the location has been stored  
previously) appears.  
In some telephone systems, you must dial an  
access code (9, for example) and wait for a  
second dial tone before you can dial an out-  
side number. You can store the access code  
with the phone number. However, you  
should also store a pause after the access  
code to allow the outside line time to con-  
nect.  
Note:  
Locations 01 to 10 are the upper  
memories; locations 11 through 20 are  
the lower memories. To access the  
LOWER  
lower memories, press  
, then the  
desired autodial button (see “Dialing a  
Stored Number” on Page 24).  
HOLD/  
To enter a 2-second pause, press  
PAUSE  
5. Use the keypad to enter the stored num-  
ber, up to 16 digits. If the number is  
entered incorrectly, select <to move the  
cursor left, then DELto remove the dig-  
its. Use the keypad to re-enter the cor-  
rect digits.  
. The display shows Pfor pause entry.  
You can add more pause entries for a longer  
pause.  
Editing Stored Numbers  
6. Select NEXT. Use the keypad to enter  
the name, up to 14 characters. Press  
the key once to display the first letter on  
that key, twice to display the second let-  
ter, three times to display the third letter,  
or four times to display the fourth letter.  
Pressing the key repeatedly cycles  
through all the characters on the key.  
1. Follow Steps 1–4 under “Storing a  
Name and Number in Memory.”  
2. Select EDIT. The stored number  
appears. To change it, select <to move  
the cursor left, then DELto remove the  
digits. Then use the keypad to enter the  
new digits.  
23  
Memory Operation  
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43-5708.fm Page 24 Monday, September 18, 2000 7:56 AM  
3. Select NEXT.  
Chain-Dialing Service Numbers  
4. Select < to move the cursor left, and  
DEL to remove characters. Then enter  
the character as described in Steps 6  
and 7 under “Storing a Name and Num-  
ber in Memory” on Page 23.  
For quick recall of numbers for special ser-  
vices (such as bank-by-phone), store each  
group of numbers in its own memory loca-  
tion.  
Dial the service's main number first. Then, at  
the appropriate place in the call, select the  
number for the location where the additional  
information is stored.  
5. Select SAVE. The next autodial station  
appears.  
6. Repeat Steps 2 through 5 to edit the  
other entries, if desired.  
Testing Stored Emergency  
Numbers  
PROGRAM  
7. Press  
to exit.  
If you store an emergency service's number  
(police department, fire department, ambu-  
lance) and you choose to test the stored  
number, make the test call during the late  
evening or early morning hours to avoid peak  
demand periods. Also, remain on the line to  
explain the reason for your call.  
Deleting Stored Numbers  
1. Follow Steps 1–3 under “Editing Stored  
Numbers”.  
2. Select < to move the cursor left, and  
DELto remove all the characters.  
3. Select SAVE. The next autodial station  
appears.  
4. Repeat Steps 2 through 5 to delete addi-  
tional entries, if desired.  
PROGRAM  
5. Press  
to exit.  
DIALING A STORED  
NUMBER  
To dial a number stored in memory, lift the  
handset and select the desired memory loca-  
tion.  
For an upper memory location (01–10), sim-  
ply press a memory button.  
For a lower memory location (11–20), press  
LOWER  
, then a memory button.  
If you press a button for an empty location,  
NODATAappears.  
24  
Memory Operation  
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ˆ Caller ID Operation  
If you subscribe to Call Waiting with Caller ID  
service from your phone company, the  
phone company sends information about the  
call, as well as the time and date, between  
the first and second rings of every call you  
receive.  
station but not answered (by you or the  
answering system).  
ANSWER — Stores the records for the  
calls you answered.  
Notes:  
The system displays this information when it  
receives a call, and you can store up to 140  
caller records for later review. It also shows if  
caller information is unavailable or if the  
name and number were blocked by the call-  
er.  
You must turn off the Auto Attendant  
to choose ANSWERor UNANSWER. If  
Auto Attendant is on, ALLis automat-  
ically selected.  
• If you are using the Caller ID Call  
Waiting feature, all the call data are  
stored regardless of which option you  
choose.  
If you subscribe to Call Waiting with Caller  
ID, you will hear a tone through the handset  
when a call comes in, then the Caller ID  
record appears. If you want to answer the in-  
Setting the Access Code — If your phone  
system requires that you dial an access code  
(9, for example) before you dial an outside  
number, you can program the phone to auto-  
matically dial the access code when calling a  
stored caller ID record. The system is preset  
to no access code (appears on the dis-  
play). If an access code is not required, leave  
this setting as .  
FLASH  
coming call, press  
. To resume the  
FLASH  
previous phone conversation, press  
again.  
If the Caller ID memory becomes full, any  
new call replaces the oldest call's record.  
PROGRAMMING CALLER ID  
There are four operations you must perform  
to program your Caller ID.  
Setting the Area Code — To quickly dial a  
number from a Caller ID record (see “Dialing  
Numbers From a Caller ID Record” on  
Page 26) or to correctly store a number from  
a record into a memory dialing location (see  
“Storing a Caller ID Record in Memory” on  
Page 27), you must store your local area  
code in the memory. Then, when you dial  
from a Caller ID record, the system skips the  
area code if it matches the one you stored.  
The system is preset to no area code.  
Turning Caller ID/Call Waiting On/Off — if  
you subscribe to Call Waiting with Caller ID  
service, you can set the phone to show Call-  
er ID information for an incoming call even  
while you are using the phone.  
Selecting the Save Method for Received  
Caller ID Data — you can choose one of  
three ways to store caller ID records:  
Note:  
In some areas, the area code is nec-  
ALL— Stores all the records, answered  
or not answered. The system is preset  
to ALL.  
essary even for a local call. If you live in such  
an area, do not enter the area code.  
To program your Caller ID, follow these  
steps.  
UNANSWER — Stores the records for  
calls received by or transferred to your  
25  
Caller ID Operation  
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43-5708.fm Page 26 Monday, September 18, 2000 7:56 AM  
PROGRAM  
1. Press  
.
REVIEWING CALLER ID  
RECORDS  
2. Select OTHER. CALLERIDappears.  
CALLER  
To review the caller ID record, press  
ID  
3. Select ENTER. The CWCID (Call Wait-  
. The most recent caller ID record appears.  
Repeatedly press to scroll through the old-  
ing Caller ID) menu appears.  
>
<
est records, or to scroll through the newest  
records.  
4. Select CHANGE to toggle between ON  
and OFF.  
5. Select NEXT. The SAVEmenu appears.  
Caller ID Messages  
6. Repeatedly select CHANGE until the  
desired option (ALL, ANSWER, or  
UNANSWER) appears.  
BLOCKED — The caller has blocked the  
Caller ID information.  
UNAVAILABLE — No Caller ID data was  
sent (time and date information still appears).  
7. Select NEXT. The OUTSIDE LINE  
menu appears.  
ERROR — There was an error during the  
transmission of Caller ID information. Occa-  
sional errors are normal. If the phone fre-  
quently displays ERROR, contact your local  
telephone company or RadioShack store.  
8. Select CHANGE until your access code  
appears.  
9. Select NEXT. The AREA CODE menu  
appears.  
*
(after the caller's name) — The caller left a  
message on the telephone answering sys-  
tem.  
10. Use the number buttons to enter your  
area code.  
11. Select SAVE.  
$
The call is long-distance. You will be  
charged for a long distance call when you  
PROGRAM  
12. Press  
to exit.  
DIAL  
press  
to return the call.  
If you need to change a setting after you  
complete this setup, follow these steps.  
CALLERIDNODATA— There is no caller  
ID record.  
PROGRAM  
1. Press  
.
DIALING NUMBERS FROM A  
CALLER ID RECORD  
2. Select OTHER, then ENTER.  
3. Repeatedly select NEXT until the  
To dial a local number stored in a Caller ID  
record, recall the record, then lift the handset  
desired menu appears.  
DIAL  
and press  
.
4. Select CHANGEas required.  
If you have not stored a local area code (see  
“Programming Caller ID” on Page 25), the  
system dials the full 10 digits, including the  
area code.  
5. Repeatedly select NEXTuntil the AREA  
CODEmenu appears, then select SAVE.  
PROGRAM  
Press  
to exit.  
If you have stored your local area code, the  
system dials 7 digits if the area code in the  
number is the same as the one you stored,  
26  
Caller ID Operation  
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or 11 digits (1 + area code + 7-digit number)  
if the number's area code is different from  
the one you stored.  
(To edit the name, see “Editing Stored  
Numbers” on Page 23.)  
CALLER ID  
5. Press  
to exit.  
To add or delete the area code and/or use 1  
before dialing, recall the record, then repeat-  
DELETING RECORDS  
PROGRAM  
edly press  
until the required num-  
ber appears. For example, if you stored area  
code 817 into the phone and you received a  
call from 817-555-1234, you see the follow-  
You can delete Caller ID records individually  
or all at once. Recall the record and press  
DELETE  
. Then select YESto delete the dis-  
PROGRAM  
ing as you repeatedly press  
.
played record, ALL to delete all caller ID  
records, or NOto cancel the deletion.  
555-1234  
CALLER ID OPERATION  
WITH AUTO ATTENDANT  
ON  
817-555-1234  
1-817-555-1234  
1-555-1234  
When the Auto Attendant is on, the Caller ID  
information appears on all stations. The Call-  
er ID record is stored at the Auto Attendant  
station and any station set to the appropriate  
save setting.  
CALLER ID  
To cancel your call, press  
.
Note:  
If a Caller ID record does not contain a  
phone number (if it was blocked by the caller,  
for example), you cannot dial from that  
record.  
Call Waiting with Caller ID information ap-  
pears only on the active station. For exam-  
ple, if you are talking on Line 3 and a new  
call comes in on Line 3, only your station will  
receive the Caller ID information.  
STORING A CALLER ID  
RECORD IN MEMORY  
When a call is transferred from one station to  
another, the second station receives the  
Caller ID data. However, the second station  
cannot re-transfer the caller ID data.  
1. Recall the Caller ID record you want to  
store.  
2. Hold down the desired memory location  
button until you hear a beep and SAVE  
TOLOCnnappears.  
3. Select YES. The number of the caller ID  
record appears. Select NEXTto accept  
the number. (To edit the number, see  
“Editing Stored Numbers” on Page 23.)  
Note:  
Include the outside line access  
code, add or delete the area code, or  
1
add for long distance, as necessary.  
4. The Caller ID name appears. Select  
SAVE to store the name and number.  
27  
Caller ID Operation  
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43-5708.fm Page 28 Monday, September 18, 2000 7:56 AM  
ˆ Auto Attendant Operation  
06  
now. If you would  
Auto Attendant sets a station to answer calls  
and direct messages through the system  
without an operator. The recorded greetings  
help callers reach the desired station.  
news highlights, select  
*
01  
like this greeting to repeat, select  
now.”  
*
Note:  
When Auto Attendant is on, VOICE  
MAIL automatically lights at the Auto Atten-  
dant station and cannot be turned off until the  
Auto Attendant is turned off. If you attempt to  
turn voice mail on or off, AUTOATTENDANT  
appears to remind you that the station is as-  
signed as Auto Attendant.  
If you assign an Auto Attendant station,  
when a call comes in, only the Auto Atten-  
dant station rings. The station answers a call  
with the greeting, directing the caller to an-  
other station in the system.  
To access a station, the caller must enter the  
corresponding extension number after press-  
When you receive a call while you are on an-  
other line using the handset or headset, the  
caller goes to voice mail immediately. If you  
are talking on the speakerphone or making  
an intercom call, the caller is put on hold until  
you hang up or switch to the handset or  
headset. The caller hears “Hello. Thank you  
for calling. Your call will be answered short-  
ly.” (This message cannot be changed.)  
11 12  
, and so on).  
(* *  
ing  
,
*
To access a station's greetings, the caller  
must enter the greeting number preceded by  
0
01 02  
, and so on).  
(
,
* * *  
For example, when Auto Attendant answers  
a call, the caller hears:  
When you finish the call or switch to the  
headset or handset, the caller hears the  
greeting and the system is ready to record  
the incoming message. Or, you can answer  
the call by pressing the flashing line button,  
thereby terminating the original call or the in-  
tercom call.  
“Hello, you have reached ABC Corporation.  
To skip the greeting and go directly to voice  
#
mail, select now. To talk to our marketing  
12  
section, select  
now. For the sales sec-  
now. To reach customer ser-  
*
13  
tion, select  
vice, select  
*
14  
. For the warehouse, select  
*
15  
16  
11  
now. For our accounting section, select  
now. To hear this message again, select  
now. “  
*
*
*
ASSIGNING AN AUTO  
ATTENDANT STATION  
After the caller dials a station’s extension  
number, this message plays:  
You can assign only one station in the sys-  
tem as the Auto Attendant. The station must  
have common lines with all the stations in the  
system.The Auto Attendant is preset to OFF.  
“Hello, you have reached the desk of Jane  
Dee, Financial Consultant. If you would like  
to leave a message, begin speaking after the  
tone. To hear today's top ten mutual funds,  
PROGRAM  
1. Press  
.
02  
select  
now. To hear a listing of today's  
*
2. Select ANSW. AUTOATTNDappears.  
3. Select CHANGE.  
03  
top stock bargains, select  
to today's interest rate, please select  
hear what the NASDAQ, Dow Jones 30 and  
Standard and Poors Indexes last closed at,  
now. To listen  
*
04  
. To  
*
4. Select ON/OFF.  
05  
select  
now. To hear this week's stock  
*
28  
Auto Attendant Operation  
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43-5708.fm Page 29 Monday, September 18, 2000 7:56 AM  
Note:  
ALREADY ACTIVE appears if  
AUTO ATTENDANT  
Auto Attendant has already been estab-  
lished at another station. Turn the Auto  
Attendant off at that station.  
STATION OPERATION  
The Auto Attendant station operates slightly  
different than other stations.  
5. Use the keypad to select the line(s) you  
want the Auto Attendant feature to  
answer.  
Caller ID  
— registers all calls that ring at that  
station, regardless of the individual station  
settings. MUST REGISTR ALL appears if  
you try to select an option other than ALL.  
6. Select SAVE. AUTO ATTENDANT and  
VOICE MAIL light and AUTO ATTEN-  
DANTflashes on the station designated  
as Auto Attendant. AUTO ATTENDANT  
lights on Line 1.  
Line Select  
— automatically answers the  
ringing line when you lift the handset, or  
SPEAKER  
HEADSET  
.
press  
or  
PROGRAM  
7. Press  
to exit.  
Page All  
— the Auto Attendant station is ex-  
cluded from this function.  
TURNING OFF AUTO  
ATTENDANT  
Greeting Timer On  
— when the greeting  
timer is set at the Auto Attendant station,  
calls are automatically answered only when  
the greeting timer turns the TAD on.  
To turn Auto Attendant off, follow these steps  
at the Auto Attendant station. Or, after set-  
ting Auto Attendant on a station, see “Setting  
the Greeting Timer” on Page 32 to automati-  
cally program Auto Attendant to turn on and  
off.  
Call Priority  
— receiving incoming calls  
overrides certain operations. If a call comes  
in during TAD message playback, program-  
ming, or reviewing caller ID records, the sys-  
tem exits the current operation and receives  
the call.  
1. Follow steps 1–3 under “Assigning an  
Auto Attendant Station” on Page 28.  
2. Select ON/OFF to turn Auto Attendant  
OFF.  
3. Select SAVE. AUTO ATTENDANT turns  
off at all connected stations, and AUTO  
ATTENDANT disappears from the  
screen of the designated Auto Attendant  
station.  
PROGRAM  
4. Press  
to exit.  
29  
Auto Attendant Operation  
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ˆ TAD Operation  
Each station has its own TAD (Telephone  
Answering Device) and can play up to six  
greetings. The total recording time is about  
28 minutes, including the outgoing greet-  
ing(s).  
5. Select ENTER. If necessary, repeatedly  
select NEXT to display the desired  
greeting number.  
6. Select ENTER to begin recording your  
greeting. RECORDING 1 appears and  
you hear, “Please record a new greeting  
(number),” followed by a beep.  
All six greeting memories have the same  
prerecorded message, “Please record a  
message after the tone.” You can record  
your own greeting in any of the six memo-  
ries. If you intend to use the call routing fea-  
ture, you must record personalized greetings  
to direct your callers.  
After the beep, say your message  
clearly, about eight inches from the  
microphone.  
7. Select STOPwhen you finish recording.  
The greeting automatically plays.  
Greetings can be set up to:  
• greet the caller  
8. Select NEXT until the next greeting  
number you want to record appears.  
• provide specific information  
• allow the caller to record a message  
• route a call  
9. Repeat Steps 6 to 8 to continue record-  
ing additional greetings.  
PROGRAM  
10. Press  
to exit.  
• announce a message only and not allow  
the caller to leave a message  
When all desired greetings have been re-  
corded, you must:  
You can also select different greetings to  
play during specified times. See “Setting the  
Greeting Timer” on Page 32.  
• select which greeting answers all incom-  
ing calls (see “Selecting the Primary  
Greeting” on Page 31)  
Important:  
For the TAD to work, Auto Atten-  
• select whether callers can leave mes-  
sages on the unit (ANSWER), or if all  
callers can only hear messages and not  
leave messages (ANNOUNCE ONLY)  
(see “Setting the Greeting Mode” on  
Page 31)  
dant must be turned on (see “Auto Attendant  
Operation” on Page 28).  
RECORDING GREETINGS  
PROGRAM  
1. Press  
.
Reviewing the Greetings  
2. Select ANSW.  
You can listen to your recorded greetings at  
any time.  
3. Select NEXT twice until GREETING  
SETUPappears.  
Note:  
If no greeting is recorded, you hear  
4. Select ENTER. RECORDGRTappears.  
“Please record a new greeting.”  
PROGRAM  
1. Press  
.
30  
TAD Operation  
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2. Select ANSW.  
6. Select DONE.  
PROGRAM  
to exit.  
3. Select NEXT twice until GREETING  
7. Press  
SETUPappears.  
SELECTING THE PRIMARY  
GREETING  
4. Select ENTER. RECORDGRTappears.  
5. Select NEXT three times until CHECK  
After recording all the greetings, select the  
primary greeting. The factory preset greeting  
is Greeting 1.  
GREETINGappears.  
6. Select ENTER. PLAY GREETING 1  
appears.  
Note:  
When the greeting timer is pro-  
grammed (see “Setting the TAD to Answer  
Calls” on Page 32), you cannot select a pri-  
mary greeting. The greeting that plays during  
the programmed time is always Greeting 1.  
Greeting 2 plays the rest of the time.  
7. Repeatedly select NEXTuntil the greet-  
ing number you want to check appears.  
8. Select START.  
PROGRAM  
9. Press  
to exit.  
PROGRAM  
1. Press  
.
SETTING THE GREETING  
MODE  
2. Select ANSW.  
3. Select NEXT twice until GREETING  
The system has two greeting modes. Answer  
asks the caller to leave a message. An-  
nounce Only is simply an announcement and  
does not let the caller leave a message. The  
system is preset to Answer.  
SETUPappears.  
4. Select ENTER.  
5. Select NEXT. SELECT GRT appears.  
Select ENTER.  
Note:  
Announce Only lets you set the sys-  
tem to route the call to a specified station  
and leave a message on that station.  
If the greeting timer is turned on, CAN-  
NOT SELECT GREETING – GREET-  
ING TIMER IS ON scrolls across the  
display.  
PROGRAM  
1. Press  
.
2. Select ANSW, then select NEXT twice  
GRT n NO RECORD appears if the  
selected greeting has not been  
recorded.  
until GREETINGSETUPappears.  
3. Select ENTER, then select NEXTtwice  
so GRTMODESELECTappears.  
6. Select CHANGE to choose the main  
greeting you want to answer calls. GRT  
nRECORDEDappears. Select DONE.  
4. Select ENTER. MODE ANSWER  
appears.  
PROGRAM  
7. Press  
to exit.  
5. Select CHANGE to toggle between  
ANSWERand ANNCONLY.  
Note:  
If  
a
greeting has not been  
recorded, PLEASE RECORD GREET-  
ING1appears.  
31  
TAD Operation  
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43-5708.fm Page 32 Monday, September 18, 2000 7:56 AM  
Note:  
Voice mail must be on for Call Screen  
SELECTING THE NUMBER  
OF RINGS  
to operate. To turn voice mail on, press  
VOICE MAIL  
until VOICE MAIL lights.  
You can select how long the TAD waits to  
answer a call. If you plan to check your mes-  
sages by long distance, you can choose the  
toll-saver setting. The TAD answers on the  
first two rings if you have a new message. If  
there are no new messages, the TAD an-  
swers after four rings. This gives you time to  
hang up before the TAD answers so you can  
avoid unnecessary long-distance charges.  
SETTING THE TAD TO  
ANSWER CALLS  
To set the TAD to answer calls, you must set  
VOICE MAIL  
the Auto Attendant on.  
automati-  
cally turns on and VOICE MAIL lights when  
you set the Auto Attendant on (see “Auto At-  
tendant Operation” on Page 28).  
To select the number of rings, follow these  
steps.  
You can also direct the call to another station  
within the system. If you want the call to be  
answered by the station's TAD that receives  
PROGRAM  
1. Press  
.
VOICE MAIL  
the directed call,  
must be on at  
each station. Voice mail is preset to OFF.  
2. Select ANSW.  
VOICE MAIL  
To turn voice mail on, press  
.
3. Repeatedly select NEXT until RING  
VOICE MAIL lights and the display shows  
the number of new and total messages re-  
ceived.  
SELECTappears.  
4. Use the keypad to enter your ring selec-  
2 9  
0
tion ( – or for toll saver).  
Note:  
you press  
GREETING TIMER appears when  
VOICE MAIL  
while the greeting tim-  
5. Select SAVE.  
er is on (see “Setting the Greeting Timer”).  
PROGRAM  
6. Press  
to exit.  
VOICE MAIL  
To turn voice mail off, press  
again. VOICE MAIL turns off.  
CALL SCREENING  
Setting the Greeting Timer  
You can also let the TAD answer calls for  
you while you listen to the caller's message  
through the speaker. If you decide to answer  
the call, press the corresponding line button.  
You cannot hear the incoming message un-  
less Call Screening is turned on. Call Screen  
is preset to OFF.  
You can set the system to answer with  
Greeting 1 during a specified period, and an-  
swer with Greeting 2 or not answer for the re-  
mainder of the time. The timer is preset to  
OFF.  
PROGRAM  
1. Press  
.
1. To turn Call Screen on, repeatedly press  
SCREEN  
until SCREEN/DO NOT DIS-  
2. Select ANSW.  
TURB lights.  
3. Select NEXT twice until GREETING  
2. To turn Call Screen off, repeatedly press  
SETUPappears.  
SCREEN  
until SCREEN OFF appears  
and SCREEN/DO NOT DISTURB goes  
off.  
4. Select ENTER.  
32  
TAD Operation  
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43-5708.fm Page 33 Monday, September 18, 2000 7:56 AM  
5. Select NEXT four times until GRT  
• When you turn the Auto Attendant fea-  
ture on, the greeting timer acts as Auto  
Attendant time. The Auto Attendant fea-  
ture turns on only during the period the  
greeting timer is on.  
TIMEROFFappears.  
6. Select CHANGE.  
7. Select ON.  
RECORDING INCOMING  
MESSAGES  
8. Select SET.  
9. Use the keypad to enter the time (4 dig-  
its, 0104 for example) you want to the  
greeting timer to start. Then select  
NEXT.  
After the TAD answers a call, it plays the se-  
lected greeting, beeps, and records the call-  
er’s message. The TAD’s maximum  
recording capacity is 28 minutes in total  
length or 59 messages (including the greet-  
ings).  
10. Select CHANGE to toggle between AM  
and PM. Then select NEXT.  
11. Use the keypad to enter the time (4 dig-  
its, 0330 for example) you want the  
greeting timer to end. Then select NEXT.  
Calls are not automatically answered when  
voice mail is turned on. Calls are only an-  
swered automatically when Auto Attendant is  
set to ONfor the lines connected to your sta-  
tion (see “Auto Attendant Operation” on  
Page 28).  
12. Select CHANGE to toggle between AM  
and PM. Then select NEXT. GRT2FOR  
RESTappears.  
Notes:  
13. Select YESto set Greeting 2 for the rest  
of the day. If you do not want the TAD to  
operate for the rest of the day, select  
NO.  
• The TAD cannot record a caller’s mes-  
sage less than four seconds in length.  
• When the TAD’s message memory is  
full, MEMORYFULLappears.  
PROGRAM  
14. Press  
to exit. GREETING  
TIMERappears.  
RECORDING A MEMO  
To check the timer setting when the greeting  
timer is on, follow Steps 1–5. Then select  
CHANGE. The time Greeting 1 is to play ap-  
A memo is a message you can record at the  
TAD for yourself or others in your home or  
office. The TAD stores memos as incoming  
messages.  
PROGRAM  
pears. Press  
to exit.  
To turn the greeting timer off, follow Steps 1–  
5. Select CHANGE, then OFF. Then select  
RECORD  
1. To record a memo, press  
. The  
PROGRAM  
SAVE. Press  
to exit.  
TAD beeps and MEMO RECORDING  
appears.  
Notes:  
2. Speak into the microphone.  
You cannot select a greeting while the  
greeting timer is on. CANNOTSELECT  
GREETING - GREETING TIMER IS  
ONscrolls across the display.  
RECORD  
3. When you finish, press  
again.  
must be on to record.  
Note: VOICE MAIL  
33  
TAD Operation  
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43-5708.fm Page 34 Monday, September 18, 2000 7:56 AM  
VOICE  
To stop playing messages, press  
MAIL  
RECORDING A  
CONVERSATION  
. The TAD prepares to answer the next  
call.  
You can record both sides of your telephone  
conversation using the handset or headset.  
The TAD announces “End of messages”  
when it has played all new messages. The  
new message count reverts back to 00and  
VOICE MAIL slowly flashes. Any saved mes-  
sages are reflected in the MESSAGETOTAL  
count.  
Important:  
Every state has different regula-  
tions governing the recording of conversa-  
tions over the telephone. Be sure to check  
your local, state, and federal laws before us-  
ing this product to record any telephone con-  
versation in order to determine that your use  
is compliance with such laws or guidelines.  
Playing All Messages  
To play all saved and new messages, press  
1. To start recording a phone conversation,  
PLAY ALL  
.
You hear either “I will play mes-  
RECORD  
press  
. CONV RECORDING  
sages” or “You have no messages.” All mes-  
sages play in the order received. The  
message number, time and day are an-  
nounced before each message. At the end of  
the last message, the TAD announces “End  
of messages.”  
appears.  
RECORD  
2. To stop recording, press  
again.  
The TAD stores the recorded conversation  
as a message.  
Note:  
You cannot record conversations  
Repeating Messages  
while using the speakerphone.  
To replay the current message from the be-  
REPEAT  
6once. Repeatedly  
6to skip backward to the pre-  
ginning, press  
PLAYING MESSAGES  
REPEAT  
press  
vious message.  
Voice mail must be on for the system to  
record and retrieve messages at a station.  
You hear messages through the built-in  
speaker, but you can also lift the handset or  
Skipping to the Next Message  
SKIP  
To skip to the next message, press  
during playback.  
7
HEADSET  
press  
to listen to messages pri-  
vately.  
When messages have been received but not  
played, VOICE MAIL flashes rapidly and the  
display indicates the number of new messag-  
es received.  
Pausing Message Playback  
To pause message playback for up to five  
PLAY ALL  
PLAY NEW  
dur-  
minutes, press  
or  
ing playback. PAUSEappears and playback  
PLAY ALL  
PLAY NEW  
to re-  
stops. Press  
or  
Playing New Messages  
sume playback.  
PLAY  
To play new messages only, press  
Note:  
If you do not resume message play-  
NEW  
. You hear either “I will play new mes-  
back in five minutes, pause and message  
playback ends.  
sages” or “No new messages.” All new mes-  
sages are played in the order received. The  
message number, day and time are an-  
nounced before each message.  
To stop listening to the message and restart  
playback of the remaining messages later,  
34  
TAD Operation  
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43-5708.fm Page 35 Monday, September 18, 2000 7:56 AM  
ON/OFF/STOP  
press  
while the message is  
Code  
playing. The system stops playback and sets  
itself to answer the next call.  
The TAD's three-digit remote access code  
prevents unauthorized remote access to  
your messages. The access code is preset  
to 123. Follow these steps to change the  
code to any number from 000to 999.  
Note:  
ON/OFF/STOP  
while the  
If you press  
playback is already stopped, the system  
turns off the answering function.  
PROGRAM  
1. Press  
.
Variable Speed Playback  
2. Select ANSW.  
Variable Speed Playback allows you to play  
your messages 25% faster or 25% slower.  
The pitch of the caller's voice remains un-  
changed.  
3. Select NEXT four times until REMOTE  
CODEappears.  
4. Enter three digits, using the keypad.  
VSP SLOW  
1. Press  
9to slow down, or  
8 to speed up. The message  
Select CHANGE.  
VSP FAST  
plays slower or faster than normal.  
5. Select SAVE.  
2. To resume normal playback, press the  
PROGRAM  
6. Press  
to exit.  
VSP SLOW  
opposite button: press  
return from fast playback, press  
9to  
VSP  
To check your remote access code, follow  
Steps 1–3 above. The current access num-  
FAST  
8 to return from slow playback.  
PROGRAM  
ber appears. Press  
to exit.  
DELETING MESSAGES  
Using Remote Access  
To delete the current message while retain-  
ERASE  
ing others, press  
during playback.  
While you are away from your home or of-  
fice, you can use a touch-tone phone, or  
pulse (rotary) phone with a pocket tone dialer  
(available through your local RadioShack  
store) to access your messages.  
You hear a beep to indicate the message is  
erased. After the “End of messages” an-  
nouncement, the message counter is updat-  
ed.  
To delete all messages at once, press  
Press  
To  
ERASE  
within 7 seconds after all messages  
have played. The TAD announces “I will  
erase messages,” and deletes all messages.  
The message counter returns to 00.  
1
2
3
Play All Messages  
Save All Messages  
Erase All Messages  
Skip Backward  
If you change your mind and decide not to  
*
SAVE  
delete all messages, press  
seconds after you press  
within 3  
. The TAD  
#
Skip Forward  
ERASE  
announces “I will save messages.”  
REMOTE OPERATION  
Programming a Remote Access  
The TAD hangs up after you enter your re-  
mote access code if no new messages were  
received.  
35  
TAD Operation  
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43-5708.fm Page 36 Monday, September 18, 2000 7:56 AM  
ˆ Troubleshooting  
Problem  
Solution  
Cannot program the existing ID after discon- Perform a system update at another station (see “Per-  
necting and re-connecting the phone.  
Cannot access the program mode.  
Does not receive PAGE ALL.  
forming a System Update” on Page 38).  
Station is off hook or on hold. Hang up or turn off hold.  
The station is set as the Auto Attendant. Turn off.  
DND is on. Turn off.  
Cannot join in a conference call.  
Intercom does not work.  
Release Call Privacy (see“Making a Conference  
Call” on Page 18).  
Another station has already joined the call.  
Make sure both stations are connected to Lines 1  
and 2.  
Called station is in DND.  
Cannot view the activity of other stations.  
Line 1 is not common to all units.  
The line indicator flashes when a call comes  
in but the phone does not ring.  
Auto Attendant turned on. Turn off.  
Ringer switch set to off. Turn on.  
Ringer programmed as off. Turn on.  
DND turned on. Turn off.  
One station's number continues to appear  
when the station is not in use.  
DND is on at that station. Turn off.  
Make sure the unit is connected to the line and AC  
power.  
The telephone does not ring.  
Auto Attendant turned on. Turn off.  
Ringer switch set to off. Turn on.  
Ringer programmed as off. Turn on.  
There is no dial tone and the display is  
blank.  
Connect AC power.  
Callers cannot hear you when using the  
handset, but you can hear them.  
Check the handset cord connection.  
Check MUTE.  
When a call comes in on Line 2, LINE 2 indi- Check the FAX/PC switch. The switch should be set to  
cator does not light.  
PHONE when a PC or fax is not connected.  
Cannot operate the phone during a power  
failure.  
Install the backup batteries.  
36  
Troubleshooting  
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43-5708.fm Page 37 Monday, September 18, 2000 7:56 AM  
Problem  
Solution  
A caller's message was not saved.  
The message was not over four seconds.  
Caller transferred the call to another station after  
recording the message at your station.  
Cannot select the greeting.  
Greeting timer is on. Turn off.  
Connect Line 1.  
The telephone answering system is dis-  
abled.  
Cannot turn voice mail off.  
The station is the Auto Attendant. Turn off.  
Greeting timer is on. Turn off.  
Greeting timer is on. Turn off.  
The greeting callers hear is not Greeting 1.  
Callers cannot access a station's voice mail.  
Check primary greeting setting.  
Make sure that station has voice mail turned on.  
Connect Line 1.  
Call is on the private line.  
The phones ring but the answering system  
does not answer the call.  
Auto Attendant is on. Turn off.  
Voice mail is turned off. Turn on.  
Auto Attendant is not programmed to answer the  
ringing line.  
Communication errors occur during call  
transfer/intercom/page all.  
A station might have been removed without performing a  
system update.  
Cannot enter remote code number to access Re-enter the remote code after hearing the remote code  
my messages. menu.  
Disconnected after entering my remote code You do not have any recorded messages.  
number.  
U.S. Patents: 5,289,529; 5,400,393; RE34,968. Other Patents Pending.  
37  
Troubleshooting  
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43-5708.fm Page 38 Monday, September 18, 2000 7:56 AM  
PERFORMING A SYSTEM  
UPDATE  
RESETTING THE TIME AND  
DATE  
The system update renews the status of all  
the stations in the system. The system auto-  
matically updates itself when you discon-  
nected Line 1, reconnected it or when AC  
power has failed and then been restored.  
You must manually update the system when  
you remove a station from the system or  
change an extension ID.  
The backup batteries keep the clock running  
for about one hour after a power failure. If the  
power is out for more than one hour, you  
must reset the clock.  
PROGRAM  
1. Press  
, then select ANSW.  
2. Select NEXT. TIME&DAY SETUP  
appears. Select ENTER. The time set-  
ting menu appears.  
If the network is set to full capacity and a sys-  
tem update is required, PERFORMSYSTEM  
UPDATE AT A DIFFERENT STATION or  
UPDATE NEEDED appears. The station  
showing either display is not properly linked  
to the system, so perform the system update  
at another station.  
3. Use the keypad to enter the hour and  
minutes in two digits. Precede a single-  
digit hour or minute with 0 (01, 02, 03,  
and so on).  
If you make a mistake, select BACK to  
reenter the correct time.  
PROGRAM  
1. Press  
.
4. Select SAVE, then NEXT. The AM/PM  
2. Select OTHER.  
selection menu appears.  
3. Repeatedly select NEXT until SYSTEM  
5. Select CHANGE to toggle between AM  
and PM. After setting AMor PMcorrectly,  
select NEXT. The date setting menu  
appears.  
UPDATEappears.  
4. Select YES. UPDATINGNOWappears.  
When the update completes, FIN-  
ISHEDappears.  
6. Use the keypad to enter the month (01–  
12) and day (01–31).  
PROGRAM  
5. Press  
to exit.  
If you made a mistake, select BACKto  
re-enter the correct date.  
7. Select SAVE, then NEXT. Day of the  
week setting menu appears.  
8. Select CHANGEuntil the correct day of  
the week appears. Then select NEXT.  
PROGRAM  
9. Press  
to exit.  
Note:  
INPUT CORRECT DATA appears if  
you enter an invalid date or time. Check and  
correctly enter the data.  
38  
Troubleshooting  
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43-5708.fm Page 39 Monday, September 18, 2000 7:56 AM  
CARE  
Keep the phone dry; if it gets wet, wipe it dry  
immediately. Use and store the phone only in  
normal temperature environments. Handle  
the phone carefully; do not drop it. Keep the  
phone away from dust and dirt, and wipe it  
with a damp cloth occasionally to keep it  
looking new.  
Modifying or tampering with the phone’s in-  
ternal components can cause a malfunction  
and invalidate its warranty and void your  
FCC authorization to operate it. If your phone  
is not performing as it should, take it to your  
local RadioShack store for assistance. If the  
trouble is affecting the telephone lines, the  
phone company can ask you to disconnect  
your phone until you have resolved the prob-  
lem.  
39  
Troubleshooting  
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43-5708.fm Page 40 Monday, September 18, 2000 7:56 AM  
Limited One-Year Warranty  
This product is warranted by RadioShack against manufacturing defects in material and workman-  
ship under normal use for one (1) year from the date of purchase from RadioShack company-owned  
stores and authorized RadioShack franchisees and dealers. EXCEPT AS PROVIDED HEREIN, Ra-  
dioShack MAKES NO EXPRESS WARRANTIES AND ANY IMPLIED WARRANTIES, INCLUDING  
THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED  
IN DURATION TO THE DURATION OF THE WRITTEN LIMITED WARRANTIES CONTAINED  
HEREIN. EXCEPT AS PROVIDED HEREIN, RadioShack SHALL HAVE NO LIABILITY OR RE-  
SPONSIBILITY TO CUSTOMER OR ANY OTHER PERSON OR ENTITY WITH RESPECT TO ANY  
LIABILITY, LOSS OR DAMAGE CAUSED DIRECTLY OR INDIRECTLY BY USE OR PERFOR-  
MANCE OF THE PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY, IN-  
CLUDING, BUT NOT LIMITED TO, ANY DAMAGES RESULTING FROM INCONVENIENCE, LOSS  
OF TIME, DATA, PROPERTY, REVENUE, OR PROFIT OR ANY INDIRECT, SPECIAL, INCIDEN-  
TAL, OR CONSEQUENTIAL DAMAGES, EVEN IF RadioShack HAS BEEN ADVISED OF THE  
POSSIBILITY OF SUCH DAMAGES.  
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limita-  
tion of incidental or consequential damages, so the above limitations or exclusions may not apply to  
you.  
In the event of a product defect during the warranty period, take the product and the RadioShack  
sales receipt as proof of purchase date to any RadioShack store. RadioShack will, at its option, un-  
less otherwise provided by law: (a) correct the defect by product repair without charge for parts and  
labor; (b) replace the product with one of the same or similar design; or (c) refund the purchase  
price. All replaced parts and products, and products on which a refund is made, become the prop-  
erty of RadioShack. New or reconditioned parts and products may be used in the performance of  
warranty service. Repaired or replaced parts and products are warranted for the remainder of the  
original warranty period. You will be charged for repair or replacement of the product made after the  
expiration of the warranty period.  
This warranty does not cover: (a) damage or failure caused by or attributable to acts of God, abuse,  
accident, misuse, improper or abnormal usage, failure to follow instructions, improper installation or  
maintenance, alteration, lightning or other incidence of excess voltage or current; (b) any repairs  
other than those provided by a RadioShack Authorized Service Facility; (c) consumables such as  
fuses or batteries; (d) cosmetic damage; (e) transportation, shipping or insurance costs; or (f) costs  
of product removal, installation, set-up service adjustment or reinstallation.  
This warranty gives you specific legal rights, and you may also have other rights which vary from  
state to state.  
RadioShack Customer Relations, 200 Taylor Street, 6th Floor, Fort Worth, TX 76102  
We Service What We Sell  
12/99  
43-5708  
09A00  
Printed in Indonesia  
RadioShack Corporation  
Fort Worth, Texas 76102  
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