Sentry Industries CRT Television PT40 User Manual

Server Technology  
Solutions for the Data Center Equipment Cabinet  
Sentry  
Commander  
- PT40  
Installation and Operations Manual  
© 2004 Server Technology, Inc. All rights reserved.  
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Table of Contents  
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The Server Technology Inc. Sentry family of products provides easy, practical, and secure solutions for  
power distribution, power management and load-measurement for remote internetworking equipment  
and branch AC circuits.  
The Sentry PT40 Commander continues to support the elimination of unnecessary trips to remote  
locations by allowing remote control of the power on/off status for distant critical equipment,  
minimizing the impact of locked-up devices on mission-critical networks.  
Features and Benefits  
PT40 Commanders are available in 4-outlet configurations for 100-120VAC and 208-240VAC up to  
Communication Access Modes  
PT40 Commanders are equipped standard with a Serial RS-232 port, out-of-band external modem  
access and a 10/100 Base-T Ethernet port for Telnet and in-band web browser (HTML) access. The  
optional integrated Global Security Modem is also available.  
Power Distribution & Remote Management  
A PT40 Commander distributes up to 15A AC power (dependant on model) and offers individual remote  
control over the power on/off status of up to 4 devices.  
Pass-Thru Port Access  
The PT40 Commander’s integrated “One-to-Many” asynchronous communications switch offers serial  
connections to up to 4 inter-networking device console ports for remote problem determination.  
Load and Environment Measurement  
The PT40 Commander’s load measurement feature eliminates guesswork by supplying the cumulative operating  
load in amperes. This allows on-site technicians to maximize the equipment installed and operated on a circuit  
without worry. Use of the circuit is maximized, while effectively allowing a 10% to 20% safety margin. Remote  
users also may access this information at any time from the command line or control screen interface.  
With the optionally available Environmental Monitoring Control Unit (EMCU), the PT40 Commander  
supports monitoring of key environmental conditions at the remote facility including temperature, humidity,  
water/flooding and physical access.  
Power-up Sequencing  
When the PT40 Commander is powered on, each of the power outlets is powered sequentially with a  
two-second delay between each outlet. Power sequencing staggers the individual loads, eliminating the  
potential of a blown fuse or circuit breaker due to excessive in-rush current and allows circuit support  
for operating load capacities of 80% to 90%.  
Outlet Grouping  
For operations across multiple attached devices or devices with multiple or redundant power supplies,  
PT40 Commander outlets may be included in one or more named groups of outlets. Changes may then  
be applied to all outlets in the named group with one easy command sequence.  
Security  
The PT40 Commander ships with one predefined administrative user account. The administrator may create  
up to 128 user accounts, with individualized access to outlets, serial/Pass-Thru ports and commands. All  
accounts support username and password protection. For configurations requiring multiple fully-privileged  
users, the PT40 Commander allows the administrator to grant administrative privileges to other user  
accounts in the system.  
For added security, a user session will be automatically terminated after five minutes of inactivity; if a  
user is called away unexpectedly, an unprotected channel will not remain open indefinitely.  
User Interfaces and LEDs  
The PT40 Commander features two types of user interfaces: the command line and the HTML  
interface. For easy outlet recognition, both individual outlets and outlet groups may be assigned  
descriptive names for use in control commands. For the on-site technician, LEDs on the PT40  
Commander indicate individual outlet power status.  
2 Introduction  
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Technical Support  
Server Technology understands that there are often questions when installing and/or using a new  
product. Free Technical Support is provided from 8:30 AM to 5:00 PM, Monday-Friday, Pacific Time.  
Server Technology, Inc.  
1040 Sandhill Drive  
Reno, Nevada 89521 USA  
Tel: 775.284.2000  
Fax: 775.284.2065  
Quick Start Guide  
The following instructions will help you quickly install and configure your Commander for use on your  
network. For detailed information on each step, go to the page number listed to the right.  
For your network security, Server Technology strongly recommends the removal of the  
predefined user account prior to attachment to your network.  
1. Install the power input retention bracket ....................................................................................7  
2. Mount the Commander...............................................................................................................7  
3. Connect to the power source ......................................................................................................8  
4. Connect the devices to the Commander .....................................................................................8  
5. Connect to the Commander........................................................................................................8  
6. Configure the Commander .........................................................................................................8  
Login as the predefined Administrator (admn/admn).......................................................10  
Create new administrative user account......................................................................16, 26  
Configure location and tower names ..........................................................................13, 33  
Configure outlet names...............................................................................................14, 30  
Configure group names...............................................................................................16, 29  
Configure Pass-Thru port names ................................................................................13, 31  
Configure new user account(s) with outlet, group and port access.............................16, 26  
Remove the predefined administrative user account...................................................16, 26  
7. Connect the Commander to the network....................................................................................8  
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Installation and Operations Manual  
Introduction 3  
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Before installing your Commander, refer to the following lists to ensure that you have all the items shipped  
with the unit as well as all other items required for proper installation.  
Standard Accessories  
Mounting bracket hardware: two mounting brackets and four screws  
RJ45 to RJ45 crossover cable  
RJ45 to DB9F serial port adapter (for connection to standard DB9M DTE serial port)  
Pass-Thru cable/adapter kit  
o
o
o
o
o
Four RJ12 to RJ12 crossover cables  
RJ12 to DB25F adapter  
RJ12 to DB25M adapter  
RJ12 to DB9F adapter  
RJ12 to DB9M adapter  
Outlet retention clips, one per outlet (208-240V units only)  
Separate power input cord  
Power input retention bracket  
Two removable T-brackets with two 40mm screws.  
Additional Required Items  
Phillip screwdriver  
Screws, washers and nuts to attach the Commander to your rack  
Equipment Overview  
A number is printed above each Commander outlet and Pass-Thru port. These numbers may be used in  
commands that require a name. See Outlet Naming and Grouping in Chapter 3: Operations for more  
information. The power inlet connects the Commander to the electrical power source.  
TM  
Sentry Commander  
ServerwTwewc.hsenrovelortegcyh,.cIonmc.  
Remote Power Manager  
AUX  
RJ12 AUX  
(For connection to optional Environmental Monitor)  
AC Power Inlet  
RJ45 Serial (RS-232)  
DB9 male Modem  
(For connection to external modem)  
1
2
3
4
Serial  
PASS-THRU  
1
2
3
4
Ethernet  
MODEM  
ACT  
LINK  
100-120V PT40-H404-1-02  
1
2
3
4
Serial  
PASS-THRU  
1
2
3
4
Ethernet  
MODEM  
ACT  
LINK  
208-240V PT40-H404-2-02  
Outlet Power Status LED  
RJ12 Pass-Thru  
RJ45 Ethernet  
Figure 2.1 Sentry PT40 Commander Views  
6 Installation  
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Safety Precautions  
This section contains important safety and regulatory information that should be reviewed before  
installing and using the Commander. For input and output current ratings, see Power Ratings in  
Only for installation and use in a  
Service Access Location in accordance  
with the following installation and use  
instructions.  
Destiné à l'installation et l'utilisation  
dans le cadre de Service Access  
Location selon les instructions  
d'installation et d'utilisation.  
Nur für Installation und Gebrauch an  
Anschlusszugriffspunkten gemäß der  
folgenden Installations- und  
Gebrauchsanweisungen.  
This equipment is designed to be  
installed on a dedicated circuit.  
Cet équipement est conçu à être  
installé sur un circuit spécialisé.  
Diese Ausrüstung ist zur Installation in  
einem festen Stromkreis vorgesehen.  
Dedicated circuit must have circuit  
breaker or fuse protection.  
Commanders have been designed  
without a master circuit breaker or fuse  
to avoid becoming a single point of  
failure. It is the customer’s  
responsibility to provide adequate  
protection for the dedicated power  
circuit. Protection of capacity equal to  
the current rating of the Commander  
must be provided and must meet all  
applicable codes and regulations. In  
North American, protection must have a  
10,000A interrupt capacity.  
Le circuit spécialisé doit avoir un  
disjoncteur ou une protection de  
fusible. Des Commanders ont été  
conçus sans disjoncteur général ni  
fusible pour éviter que cela devient un  
seul endroit de panne. C’est la  
responsabilité du client de fournir une  
protection adéquate pour le circuit-  
alimentation spécialisé. Protection de  
capacité équivalant à la puissance de  
l'équipement, et respectant tous les  
codes et normes applicables. Les  
disjoncteurs ou fusibles destinés à  
l'installation en Amérique du Nord  
doivent avoir une capacité  
Der feste Stromkreis muss mit einem  
Schutzschalter oder einem  
Sicherungsschutz versehen sein.  
Ein Commanders verfügt über keinen  
Hauptschutzschalter bzw. über keine  
Sicherung, damit kein einzelner  
Fehlerpunkt entstehen kann. Der  
Kunde ist dafür verantwortlich, den  
Stromkreis sachgemäß zu schützen.  
Der Kapazitätsschutz entspricht der  
aktuellen Stromstärke der Geräte und  
muss alle relevanten Codes und  
Bestimmungen erfüllen. Für Installation  
in Nordamerika müssen Ausschalter  
bzw. Sicherung über 10.000 A  
d'interruption de 10.000 A.  
Unterbrechungskapazität verfügen.  
The plug on the power supply cord  
shall be installed near the equipment  
and shall be easily accessible.  
La prise sur le cordon d’alimentation  
sera installée près de l’équipement et  
sera facilement disponible.  
Der Stecker des Netzkabels muss in  
der Nähe der Ausrüstung installiert  
werden und leicht zugänglich sein.  
Always disconnect the power supply  
cord before opening to avoid electrical  
shock.  
Toujours déconnecter le cordon  
d’alimentation avant d’ouvrir pour  
éviter un choque électrique.  
Ziehen Sie vor dem Öffnen immer das  
Netzkabel heraus, um die Gefahr eines  
elektrischen Schlags zu vermeiden.  
WARNING! High leakage current!  
Earth connection is essential before  
connecting supply!  
ATTENTION ! Haut fuite très  
possible ! Une connection de masse  
est essentielle avant de connecter  
l’alimentation !  
ACHTUNG! Hoher Verluststrom! Ein  
Erdungsanschluss ist vor dem  
Einschalten der Stromzufuhr  
erforderlich!  
Warning: 208-240/230V models only:  
Outlets are not fused. Outlet circuit  
protection is provided by the building  
installation, which shall not exceed 30A  
branch circuit protection  
Attention: les modèles 208-240/230V  
seulement : Les prises n’ont pas de  
fusible incorporé. Une protection de la  
prise du circuit est fournie par  
l’installation du bâtiment, qui ne devrait  
pas dépasser 30A protection d’une  
branche de circuit.  
Achtung: Nur für 208-240/230V-  
Modelle: Die Anschlussstellen sind  
nicht gesichert. Der  
Ausgangsstromkreisschutz erfolgt  
durch die elektrische  
Gebäudeinstallation, die einen  
Abzweigschutz von 30A nicht  
übersteigen darf.  
Installing the Power Input Retention Bracket  
For 208-240V Power Towers with a total maximum output  
<30A, it may be necessary to install the power input retention  
bracket prior to mounting the Power Tower within the rack.  
To install the power input retention bracket:  
1. Remove the two screws attaching the IEC 60320 C19 inlet  
to the enclosure.  
2. Assemble and attach the retention bracket to the enclosure  
as shown.  
Figure 2.2 Retention Bracket assembly  
Mounting  
1. Select the appropriate bracket mounting points for proper mounting depth within the rack.  
2. Attach one bracket to these mounting points with two screws.  
3. Repeat with the other mounting bracket on the opposite side of the enclosure.  
4. Install the enclosure into your rack, using the slots in each bracket. The slots allow about ¼ inch  
of horizontal adaptability to align with the mounting holes of your rack.  
NOTE: A mounting bracket kit for 23” wide racks or cabinets is available. Contact your Server Technology Sales  
Representative for more information.  
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Connecting to the Power Source  
The input power cord must first be attached to the unit before connecting the unit to the power source.  
Each outlet powers up sequentially, with a two-second delay between each outlet, eliminating a  
potential blown primary fuse or circuit breaker from excessive in-rush current.  
To attach the power cord to the unit:  
1. Plug the female end of the power cord firmly into its connector at the base.  
2. Use a screwdriver to tighten the two screws on the retention bracket.  
To connect to the power source:  
Plug the male end of the power cord into the AC power source.  
Connecting Devices  
To avoid the possibility of noise due to arcing, keep the device’s on/off switch in the off position until  
after it is plugged into the outlet, or log in to the Commander and turn the outlets off before connecting  
the devices to the unit(s). After connecting the devices, turn them on using the Commander.  
1. Connect devices to the outlets.  
On 230V units, install a retention clip for each outlet; Pull the prongs out slightly and insert them  
into holes on the Commander, then insert the device’s power cord and snap the clip over the cord.  
NOTE: The outlet retention clips on the 230V Commanders are designed for use with Server Technology’s IEC  
60320/C13 to IEC 60320/C14 cable (CAB-1302). The retention clip may not properly fit 3rd party cables.  
Always disconnect the power supply cord before opening to avoid electrical shock.  
Afin d’éviter les chocs électriques, débranchez le cable électrique avant d’ouvrir.  
Immer Netzleitung auskuppeln vor den Aufmachen um elektrischen Schlag zu vermeiden.  
2. Connect devices to the Pass-Thru ports. See Data Connection in Appendix C: Technical  
Specifications for more information on the Pass-Thru port.  
Connecting to the Commander  
Serial (RS232) port  
The Commander is equipped with an RJ45 Serial RS-232 port for attachment to a PC or networked  
terminal server using the supplied RJ45 to RJ45 crossover cable and RJ45 to DB9F serial port adapter  
as required. See Data Connection in Appendix C: Technical Specifications for more information on  
the Serial RS-232 port.  
Ethernet port  
The Commander is equipped with an RJ45 10/100Base-T Ethernet port for attachment to an existing  
network. This connection allows access to the Commander via Telnet or HTML.  
The Commander is configured with the following network defaults to allow unit configuration out-of-  
the-box through either Telnet or HTML:  
IP address:  
Subnet Mask:  
Gateway:  
192.168.1.254  
255.255.255.0  
192.168.1.1  
The local PC network connection must be configured as noted below:  
NOTE: Contact your system administrator for instructions in reconfiguring the network connection. Reconfiguration of  
your network connection may require a restart to take effect.  
IP address:  
Subnet Mask:  
192.168.1.x (where x is 2-253)  
255.255.255.0  
Modem port  
The Commander is equipped with a DB9 male Modem serial port for connection to an external modem  
using the supplied DB9 female to DB25 male serial cable. See Data Connection in Appendix C:  
Technical Specifications for more information on the Modem port.  
NOTE: Commander’s with the optional integrated Global Security Modem will have an RJ12 Telco port in lieu of above  
for connection to a standard telephone line.  
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Interfaces  
The Sentry has two interfaces: the HTML interface accessed via the HTTP enabled Ethernet  
connections and the command line for serial and Telnet connections.  
Outlet Naming and Grouping  
For commands requiring an outlet name, you may specify it in one of two ways: a predefined absolute  
name or a descriptive name assigned by an administrator.  
Absolute names are specified by a period (.) followed by the tower letter, the infeed letter and outlet  
number.  
Example: The absolute name for outlet 8 on the B infeed of tower A is .AB8.  
Outlets may also be included in one or more named groups of outlets, enabling you to issue a command  
that affects all outlets in a named group.  
Usernames and Passwords  
The Sentry has one predefined administrative user account (username/password: admn/admn) and  
supports a maximum of 128 defined user accounts  
NOTE: For security, Server Technology recommends removal of the predefined administrative user account after a new  
account with administrative rights has been created.  
Only an administrative-level user may perform operations such as creating/removing user accounts and  
command privileges, changing passwords and displaying outlet and user information. An administrator  
may also view the status of and control power to all outlets.  
The administrator may create additional user accounts and then grant these users the right to view the  
status of and control power to specific outlets, groups and ports.  
Usernames may contain from 1-16 characters and are not case sensitive; spaces are not allowed.  
Passwords may contain up to 16 characters, and are case sensitive.  
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HTML Interface  
The HTML interface is constructed of three major components: the System Location bar, the  
User/Navigation bar and the Control Screen. The System Location bar displays the Sentry’s location  
and IP address as well as the current Control Screen title. The User/Navigation bar displays the current  
user and privilege level and provides access to all HTML pages. And the Control Screen is used to  
display current data and allow changes to outlet states or system configuration.  
The following sections describe each interface section/page and their use.  
User/Navigation  
System Location  
Control Screen  
Figure 3.1 Example HTML page  
Logging In  
Logging in through HTML requires directing the HTML client to the configured IP address of the unit.  
To log in by HTML:  
1. In the login window, enter a valid username and password and press OK.  
If you enter an invalid username or password, you will be prompted again.  
You are given three attempts to enter a valid username and password combination. If all three fail,  
the session ends and a protected page will be displayed.  
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Outlet Control  
The Outlet Control section offers access to the Individual and Group outlet control pages. From the  
Individual and Group pages, the user can review and manipulate power control functions for all outlets  
and groups assigned to the current user. Both pages include the outlets absolute and descriptive names,  
the Outlet Status reported to the Sentry by the outlet, the current Control State being applied by the  
Sentry and the outlet load in amperes.  
Available outlet and group power states may be set to on, off or reboot; the reboot operation turns the  
outlet(s) off, delays for a period of 15 seconds and then turns the outlet(s) on.  
Individual  
The Individual outlet control page displays all outlets assigned to the current user. The user may apply  
on, off or reboot actions to individual, multiple or all accessible outlets.  
To apply actions to individual or multiple outlets:  
In the Individual Outlet Control section, select the desired action from the Control Action drop-down  
menu for each individual outlet to be changed and press Apply.  
To apply an action to all outlets:  
In the Global Control section, select the desired action from the Control Action drop-down menu and  
press Apply.  
Group  
The Group outlet control page displays all groups assigned to the current user as well as the outlets for  
each group.  
To select a group:  
Select the group name from the drop-down menu and press Select. The page will refresh to display all  
outlets associated to the selected group name.  
To apply an action to a group:  
Select the desired action from the drop-down menu and press Apply.  
Outlet State/Control State Field Values  
Outlet State Control State  
Description  
On  
On  
Outlet is on  
Off  
Off  
Outlet is off  
Off  
Pend On  
Reboot  
Idle On  
Idle Off  
Wake On  
Wake Off  
Off  
Outlet is off and about to turn on in response to a sequence timer  
Outlet is off and a Reboot action has been initiated  
A restart has occurred – Last Control State has been maintained  
A restart has occurred – Last Control State has been maintained  
A power-loss has occurred – Wakeup State has been applied  
A power-loss has occurred – Wakeup State has been applied  
Outlet state in transition – Requery of outlet status required  
Outlet state in transition – Requery of outlet status required  
Error State – Outlet should be off but current is sensed at the outlet  
Error State – Outlet should be on but no current is sensed at the outlet  
Communication to the outlet has been lost*  
Off  
On  
Off  
On  
Off  
On/Wait  
Off/Wait  
On/Error  
Off/Error  
No Comm  
On  
varies  
varies  
varies  
* Control State will be applied when communication is re-established  
Environmental Monitoring  
The Environmental Monitoring section offers access to the Input Load page. This section is available  
to administrative level users and users with Environmental Monitoring view rights.  
Input Load  
The Input Load page displays the tower(s) absolute and descriptive name and the cumulative input load  
in amperes of all devices attached to the Sentry at the time the page was loaded. This page will refresh  
automatically every 10 seconds.  
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Configuration  
The Configuration section offers access to all unit configuration options including Network,  
Telnet/HTTP, Serial Ports, Outlets, Groups, Users, FTP, Proxy/SNTP and SNMP. This section is  
available to administrative level users only.  
System  
The System configuration page is used for reference of system information such as Ethernet NIC Serial  
Number, Ethernet MAC address and system firmware and hardware revisions as well as assignment and  
maintenance of the system location and tower descriptive names.  
For description names, up to 24 alphanumeric and other typeable characters (ASCII 33 to 126 decimal –  
spaces and colon characters are not allowed) are allowed.  
NOTE: Spaces may be used for the location description only.  
Creating a descriptive system location name:  
Enter a descriptive name and press Apply.  
Creating a descriptive unit name:  
Click on the Tower Names link.  
On the subsequent Tower Names page, enter a descriptive name and press Apply.  
Creating a descriptive input feed name:  
Click on the Input Feed Names link.  
On the subsequent Input Feed Names page, enter a descriptive name and press Apply.  
Creating a descriptive outlet name:  
16 for additional information on creating descriptive outlet names.  
Creating a descriptive Pass-Thru port name:  
Click on the Serial Port Names link which will open the Serial Ports configuration page. See Creating  
Thru port names.  
Network  
The Network configuration page is used for maintenance of the network interface. From this page an  
administrator may configure the IP address, subnet mask and gateway address as well as view the link  
status, speed and duplex value.  
The Sentry is configured with the following network defaults to allow unit configuration out-of-the-box  
through either Telnet or HTML:  
IP address:  
Subnet Mask:  
Gateway:  
192.168.1.254  
255.255.255.0  
192.168.1.1  
The initial local PC network connection must be configured as noted below:  
NOTE: Contact your system administrator for instructions in reconfiguring the network connection. Reconfiguration of  
your network connection may require a restart to take effect.  
IP address:  
Subnet Mask:  
192.168.1.x (where x is 2-253)  
255.255.255.0  
NOTE: The unit must be restarted after network configuration changes. See Performing a warm boot: on page 19.  
Setting the IP address, subnet mask or gateway:  
In the appropriate field, enter the IP address, subnet mask or gateway address and press Apply.  
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Telnet/SSH  
The Telnet/SSH configuration page used to enable or disable Telnet and SSH support and configure the  
port number that the Telnet or SSH server watches. For more information on SSH see page 43 in  
Enabling or disabling Telnet or SSH support:  
Select Enabled or Disabled from the appropriate Server drop-down menu and press Apply.  
Changing the Telnet or SSH server port number:  
In the appropriate Port field, enter the port number and press Apply.  
HTTP/SSL  
The HTTP/SSL configuration page used to enable or disable HTTP and SSL support, configure the port  
number that the HTTP server watches and responds to, selection of the method of authentication used  
and SSL access level. For more information on SSL see page 42 in Chapter 4: Advanced Operations.  
Enabling or disabling HTTP or SSL support:  
Select Enabled or Disabled from the appropriate Server drop-down menu and press Apply.  
Changing the HTTP server port number:  
In the HTTP Port field, enter the port number and press Apply.  
Setting the HTTP authentication method:  
The Sentry HTTP server supports two authentication methods for security and validation of the  
username-password – Basic and MD5 digest.  
The Basic method utilizes Base64 encoding to encode and deliver the username-password over the  
network to the HTTP server for decoding and authentication. This basic method is supported by all  
web browsers and offers a minimum level of security.  
NOTE: The Base64 algorithm is widely-known and susceptible to packet-sniffer attack for acquisition of the encoded  
username-password string.  
The MD5 digest method provides stronger protection utilizing one-way encoded hash numbers, never  
placing the username-password on the network. Instead, the sending browser creates a challenge code  
based on the hash algorithm, provided username-password and unique items such as the device IP  
address and timestamp, which is compared against the HTTP server internal user database of valid  
challenge codes. The MD5 digest method offers a higher level of security than the Basic method but at  
present is not supported by all browsers.  
NOTE: MD5 is known to be fully supported by Internet Explorer 5.0+  
Select Basic or MD5 from the Authentication drop-down menu and press Apply.  
Setting SSL access level  
Sentry SSL supports configuration of SSL connections as being either optional or required. The default  
access level is set to optional.  
Optional –Both non-secure (HTTP) and SSL encrypted connections (HTTPS) are allowed access.  
Required – ONLY SSL encrypted connections (HTTPS) are allowed access.  
Select Optional or Required from the Secure Access drop-down menu and press Apply.  
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Serial Ports  
The Serial Ports configuration page is used for maintenance of all serial/Pass-Thru ports.  
NOTE: Pass-Thru connections may only be initiated from the command line interface via a direct serial or Telnet session.  
Setting the data-rate for all serial/Pass-Thru ports:  
Select the serial/Pass-Thru port data-rate from the drop-down menu and press Apply.  
Creating a descriptive Pass-Thru port name:  
Click on the Edit link in the Action column next to the port to be configured.  
On the subsequent Serial Port Edit page, enter the descriptive name. Up to 24 alphanumeric and other typeable  
characters (ASCII 33 to 126 decimal, spaces and colon characters are not allowed) are allowed. Press Apply.  
NOTE: Port names ‘1’ thru ‘64’, ‘CONSOLE’ and ‘MODEM’ are reserved system names and may not be used.  
Enabling or disabling serial/Pass-Thru port active signal checking:  
Click on the Edit link in the Action column next to the port to be configured.  
On the subsequent Serial Port Edit page, select On or Off from the DSR Check drop-down menu and press Apply.  
Enabling or disabling modem initialization strings:  
By default, the Sentry assumes an external modem is attached to the Modem port and sends  
initialization strings to that modem as necessary. The XLS series sends the initialization strings under  
the following conditions:  
System start –DSR is high and DCD is low  
Normal operations – If DSR transitions from low to high and DCD is low  
Normal operations – After a session initiated from the Modem port ends  
Normal operations – After a Pass-Thru connection to the Modem port is disconnected  
Click on the Edit link in the Modem port Action column.  
On the subsequent Serial Port Edit page, select On or Off from the Modem Initializations drop-down  
menu and press Apply.  
Editing modem initialization strings:  
Click on the Edit link in the Modem port Action column.  
On the subsequent Serial Port Edit page, enter the initialization string in the appropriate field and press  
Apply.  
The Init1 and Init2 strings may be up to 48 characters. The Attention and Hang-up strings may be up to  
16 characters.  
Predefined Modem Initialization Strings  
String Type String  
Description  
Init 1  
AT  
Gets modem attention  
Init 2  
AT E0 Q1 S0=1 S2=64 S12=50 &C1 &D2  
Initializes default settings required  
Switches the modem to command mode  
Forces a hang-up of an active connection  
Attention  
Hang-up  
@@@  
ATH  
NOTE: Sentry Remote Power Managers do NOT support variable data-rate mode modems. The modem operating mode  
must be set to fixed data-rate mode to avoid the data-rate being changed after initialization.  
The modem manual must be referred to as the command(s) required to set the configuration to fixed data-rate mode vary  
significantly from manufacturer to manufacturer. The modem should be configured directly from a PC using a terminal  
program and the command &W be used to save the new configuration to memory and set it to default.  
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Outlets  
The Outlets configuration page is used for assignment and/or editing of outlet descriptive names and  
wakeup states.  
Editing the outlet descriptive name:  
Click on the Edit link in the Action column next to the outlet to be configured.  
On the subsequent Outlet Edit page, enter the descriptive name. Up to 24 alphanumeric and other typeable  
characters (ASCII 33 to 126 decimal, spaces and colon characters are not allowed) are allowed. Press  
Apply.  
Changing the outlet wakeup state:  
Click on the Edit link in the Action column next to the outlet to be configured.  
On the subsequent Outlet Edit page, select On or Off from the Wakeup State drop-down menu and  
press Apply.  
Groups  
The Groups configuration page is used for creation and deletion of group and assignment of outlets to groups.  
Creating a group:  
Enter a descriptive group name in the Group Name field. Up to 24 alphanumeric and other typeable characters  
(ASCII 33 to 126 decimal, spaces and colon characters are not allowed) are allowed. Press Apply.  
Removing a group:  
Click on the Remove link in the Action column for the group to be removed and press Yes on the  
subsequent confirmation window.  
Adding and Deleting outlets from a group:  
Press the Edit link in the Action column for the associated group.  
On the subsequent Group Edit page, select or deselect outlets to be included in that group. Press Apply.  
Users  
The Users configuration page is used for creation and removal of usernames, assignment of accessible  
outlets and group, assignment of privilege levels and the changing of user passwords.  
Creating a new user:  
Enter a user name in the Username field. Up to 24 alphanumeric and other typeable characters (ASCII  
33 to 126 decimal, spaces and colon characters are not allowed) are allowed.  
Enter a password for the new user and verify in the Password and Verify Password fields. For security,  
password characters are not displayed. Press Apply.  
Removing a user:  
Click on the Remove link in the Action column for the user to be removed and press Yes on the  
subsequent confirmation window.  
Changing a user password:  
Click on the Edit link in the Action column for the associated user.  
On the subsequent User Edit page, enter a password and verify the new password for the new user in the  
Password and Verify Password fields. For security, password characters are not displayed. Press Apply.  
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Changing a user’s access privilege level:  
The Sentry has four defined access privilege levels; Admin, User, On-Only and View-Only:  
Admin:  
User:  
Full-access for all configuration, control (On, Off, Reboot), status and Pass-Thru.  
Partial-access for control (On, Off, Reboot), status and Pass-Thru of assigned  
outlets, groups and serial/Pass-Thru ports.  
On-Only:  
Partial-access for control (On), status and Pass-Thru of assigned outlets, groups  
and serial/Pass-Thru ports.  
View-Only: Partial-access for status and Pass-Thru of assigned outlets, groups and  
serial/Pass-Thru ports.  
The administrator may also grant administrative privileges to other user accounts allowing the Sentry to  
have more than one administrative-level user.  
NOTE: You cannot remove administrative privileges from the Admn user unless another user has already been given  
administrative access level privileges created.  
Click on the Edit link in the Action column for the associated user.  
On the subsequent User Edit page, select Admin, User, On-only or View-only from the Access Level  
drop-down menu and press Apply.  
Granting or removing Environmental Monitoring viewing privileges:  
Click on the Edit link in the Action column for the associated user.  
On the subsequent User Edit page, select Yes or No from the Environmental Monitoring drop-down  
menu and press Apply.  
NOTE: This also grants or removes viewing privileges for the optional Equipment Cabinet Environmental Manager. See  
the Equipment Cabinet Environmental Manager Installation and Operations manual for more information.  
Adding and Deleting outlet access:  
Click on the Outlets link in the Access column for the associated user.  
On the subsequent User Outlets page, select or deselect outlets to be accessed by the user and press Apply.  
Adding and Deleting group access:  
Click on the Groups link in the Access column for the associated user.  
On the subsequent User Groups page, select or deselect group to be accessed by the user and press Apply.  
Adding and Deleting serial/Pass-Thru port access:  
Click on the Ports link in the Access column for the associated user.  
On the subsequent User Ports page, select or deselect ports to be accessed by the user and press Apply.  
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FTP  
The FTP configuration page is used for setup and maintenance of all settings required to perform an  
FTP firmware upload. See Appendix B: Uploading Firmware for more information on uploading  
firmware.  
Setting the FTP Host IP Address:  
Enter the IP address in the Host IP Address field and press Apply.  
Setting the FTP username:  
Enter the FTP server username in the Username field, and press Apply.  
Setting the FTP password:  
Enter the FTP server password in the Password field, and press Apply.  
Setting the filepath:  
Enter the path of the file to be uploaded in the Directory field, and press Apply.  
Setting the filename for upload:  
Enter the filename of the file to be uploaded in the Filename field, and press Apply.  
Testing the FTP upload configuration:  
This test validates that the unit is able to contact and log onto the specified FTP server, download the  
firmware file and verify that the firmware file is valid for this unit.  
SNTP  
The SNTP configuration page is used for setup and maintenance of SNTP support.  
Setting the SNTP Server Address:  
Enter the IP address in the primary and/or secondary address field and press Apply.  
SNMP  
The SNMP configuration page is used for setup and maintenance of all settings required to enable  
SNMP support as well as access to the trap configuration pages. For additional information on SNMP  
support and detailed descriptions of available traps, see SNMP on page 42.  
NOTE: Traps are generated according to a hierarchical architecture; i.e. if a Tower Status enters a trap condition, only the  
Tower Status trap is generated. Infeed and Outlet Status traps are suppressed until the Tower Status returns to Normal.  
Enabling or disabling SNMP support:  
Select Enabled or Disabled from the drop-down menu and press Apply.  
Setting the community strings:  
Enter the community string in the appropriate field and press Apply.  
Community strings may be 1 to 24 characters  
Setting the trap timer:  
Enter a trap timer value in the Error Trap Repeat Time field and press Apply.  
The Error Trap Repeat Time value may be 1 to 65535 (in seconds).  
Setting trap destinations:  
Enter an IP address in the appropriate Trap Destination field and press Apply.  
Enabling or disabling tower traps:  
Click on the Tower Traps link.  
On the subsequent Tower Traps page, select or deselect the desired traps and press Apply.  
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Configuring input feed traps:  
Click on the Input Feed Traps link.  
On the subsequent Input Feed Traps page, select or deselect the desired traps and press Apply.  
For Load traps, enter a maximum load value for the infeed in the High Load Threshold field and press Apply.  
The High Load Threshold value may be 0 to 255 (in amperes).  
Configuring outlet traps:  
Click on the Outlet Traps link.  
On the subsequent Outlet Traps page, select or deselect the desired traps and press Apply.  
Tools  
The Tools section contains access to rebooting the unit, uploading new firmware as well as resetting the unit to  
factory defaults. This section is available to administrative level users only.  
Restart  
Performing a warm boot:  
Select the Restart from the Action drop-down menu and press Apply.  
Note: System user/outlet/group configuration or outlet states are NOT changed or reset with this command.  
Resetting to factory defaults:  
See Appendix A: for more information on resetting a Sentry to factory defaults from the HTML interface.  
Uploading new firmware:  
See Appendix B: for more information on uploading new firmware from the HTML interface.  
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Command Line Interface  
Logging In  
Logging in through Telnet requires directing the Telnet client to the configured IP address of the unit.  
Logging in through the Console (RS232) port requires the use of a terminal or terminal emulation  
software configured to support ANSI or VT100 and a supported data rate (300, 1200, 2400, 4800, 9600,  
19200, 38400, 57600, or 115200 BPS) - 8 data bits-no parity-one stop bit and Device Ready output  
signal (DTR or DSR).  
To log in by RS-232 or Telnet:  
1. Press Enter. The following appears, where x.xx is the firmware version:  
Sentry Version x.xx  
Username:  
NOTE: Logging in by Telnet will automatically open a session. It is not necessary to press Enter.  
2. At the Username: and Password: prompts, enter a valid username and password. And press Enter.  
You are given three attempts to enter a valid username and password combination. If all three fail,  
the session ends.  
When you enter a valid username and password, the command prompt (Sentry:) appears. If a location  
identifier was defined, it will be displayed before the Sentry: prompt. See Creating a location  
description on page 33 for more information.  
You may enter commands in any combination of uppercase and lowercase. You must enter all  
command characters correctly; there are no command abbreviations. There are two types of commands:  
operations and administration. A user must have administrative privileges to use the administration  
commands. The following tables list and briefly describe each command.  
Operations Command Summary  
Command  
On  
Description  
Turns one or more outlets on  
Off  
Turns one or more outlets off  
Reboot  
Status  
Reboots one or more outlets  
Displays the on/off status of one or more outlets  
Displays the total cumulative input load  
Displays the status of the infeeds  
Connects to a serial/Pass-Thru port  
Ends the current session and brings up the Username: prompt  
Ends a session  
ILoad  
Istat  
Connect  
Login  
Logout  
Quit  
Ends a session  
List Outlets  
List Ports  
List Group  
List Groups  
Lists all accessible outlets for the current user  
Lists all accessible serial/Pass-Thru ports for the current user  
Lists all assigned outlets for a group name  
Lists all accessible groups for the current user  
Administrative Command Summary  
Add Grouptouser  
Add Outlettogroup  
Add Outlettouser  
Add Porttouser  
Create Group  
Grants a user access to one or more groups  
Adds an outlet to a group name  
Grants a user access to one or all outlets  
Grants a user access to one or all serial/Pass-Thru ports  
Adds a group name  
Create User  
Adds a user account  
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Administrative Command Summary (continued)  
Delete Groupfromuser Removes access to one or more groups for a user  
Delete Outletfromgroup Deletes an outlet from a group name  
Delete Outletfromuser Removes access to one or all outlets for a user  
Delete Portfromuser  
List User  
Removes access to one or all serial/Pass-Thru ports  
Displays all accessible outlets/groups/ports for a user  
Displays privilege levels for all users  
List Users  
Remove Group  
Remove User  
Restart  
Deletes a group name  
Deletes a user account  
Performs a warm boot  
Set FTP Filename  
Set FTP Filepath  
Set FTP Host  
Set FTP Password  
Set FTP Username  
Set Gateway  
Specifies the file to be uploaded via FTP  
Specifies the filepath for the file to be uploaded  
Sets the FTP Host IP address  
Sets the password for the FTP Host  
Sets the username for the FTP Host  
Sets the Gateway  
Set Infeed Name  
Set Ipaddress  
Set Location  
Specifies a descriptive field for the infeed  
Sets the IP address  
Specifies a descriptive field for the HTML control screen and login banner  
Enables or disables Modem port initialization strings  
Specifies Modem port initialization strings  
Specifies a descriptive field for a device attached to an outlet  
Sets the wakeup state for an outlet  
Set Modem Inits  
Set Modem  
Set Outlet Name  
Set Outlet Wakeup  
Set Subnet Mask  
Set Telnet Port  
Set Telnet  
Sets the Subnet Mask  
Sets the Telnet server port number  
Enables or disables Telnet access  
Set Tower Name  
Set User Access  
Set User Envmon  
Set User Password  
Set Port Name  
Set Port Dsrchk  
Set Port Speed  
Show FTP  
Specifies a descriptive field for the Sentry  
Sets the access level for a user  
Grants or removes privileges to view input and environmental monitoring status  
Changes the password for a user  
Specifies a descriptive field for a serial/Pass-Thru port  
Sets the DSR active signal checking for a serial/Pass-Thru port  
Set the connection speed for all serial/Pass-Thru ports  
Displays FTP configuration information  
Displays infeed configuration information  
Display network configuration information  
Displays configuration information for all outlets  
Displays serial/Pass-Thru port configuration information  
Displays system configuration information  
Displays tower configuration information  
Displays the Sentry firmware version  
Show Infeeds  
Show Network  
Show Outlets  
Show Ports  
Show System  
Show Towers  
Version  
To display the names of commands that you may execute:  
At the command prompt, press Enter. A list of valid commands for the current user appears.  
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Operations Commands  
Operations commands manage outlet states, provide information about the Sentry environment and  
control session operations.  
NOTE: Users must be granted access to affect any change in outlet state.  
Turning outlets on  
The On command turns on one or more outlets. When the command completes, a display indicating all  
outlets affected and their current states will be displayed.  
To turn outlets on:  
At the Sentry: prompt, type on, followed by one or more outlet names separated by spaces or commas,  
and press Enter, or  
Type on, followed by a group name, and press Enter, or  
Type on all and press Enter.  
Examples  
The following command turns the second outlet on, using the outlet ’s absolute name:  
Sentry: on .a2<Enter>  
The following command turns on all the outlets in the group named ServerGroup_1:  
Sentry: on ServerGroup_1<Enter>  
Turning outlets off  
The Off command turns off one or more outlets. When the command completes, a display indicating all  
outlets affected and their current states will be displayed.  
To turn outlets off:  
At the Sentry: prompt, type off, followed by one or more outlet names separated by spaces or commas,  
and press Enter, or  
Type off, followed by a group name, and press Enter, or  
Type off all and press Enter  
Examples  
The following command turns off the outlet named FileServer_1:  
Sentry: off FileServer_1<Enter>  
The following command turns off all outlets:  
Sentry: off all<Enter>  
Rebooting outlets  
The Reboot command reboots one or more outlets. This operation turns the outlet(s) off, delays for a  
period of 15 seconds and then turns the outlet(s) on. When the command completes, a display  
indicating all outlets affected and their current states will be displayed.  
NOTE: It is necessary to reissue the Status command to verify that the outlets have rebooted after 15 seconds. See  
Displaying outlet status for more information.  
To reboot one or more outlets:  
At the Sentry: prompt, type reboot, followed by one or more outlet names separated by spaces or  
commas, and press Enter, or  
Type reboot, followed by a group name, and press Enter, or  
Type reboot all and press Enter.  
Example  
The following command reboots all the outlets in the group named ServerGroup_1:  
Sentry: reboot ServerGroup_1<Enter>  
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Displaying outlet status  
The Status command displays the on/off status of one or more outlets. The command displays the status of  
only those outlets for which the current username has power control access.  
This display includes the outlet absolute and descriptive names, the Outlet State reported to the Sentry  
by the outlet and the current Control State being applied by the Sentry. If you do not specify any  
parameter with this command, the status of all accessible outlets is displayed.  
For more information on outlet and control state values, see Outlet Control on page 12.  
To display on/off status of one or more outlets:  
At the Sentry: prompt, type status, followed by an outlet name, and press Enter, or  
Type status, followed by a group name, and press Enter, or  
Type status and press Enter.  
Examples  
The following command displays the on/off status of the outlet named FileServer_1:  
Sentry: status FileServer_1<Enter>  
Outlet  
ID  
Outlet  
Name  
Outlet  
State  
Control  
State  
.A3  
FileServer_1  
On  
On  
The following command displays the on/off status of all accessible outlets:  
Sentry: status<Enter>  
Outlet  
ID  
Outlet  
Name  
Outlet  
State  
Control  
State  
.A1  
.A2  
.A3  
.A4  
DataServer_1  
WebServer_1  
FileServer_1  
On  
On  
On  
On  
On  
On  
On  
On  
The following command displays the on/off status for outlets in the group ServerGroup_1:  
Sentry: status ServerGroup_1<Enter>  
Group: ServerGroup_1  
Outlet  
ID  
Outlet  
Name  
Outlet  
State  
Control  
State  
.A1  
.A2  
.A3  
DataServer_1  
WebServer_1  
FileServer_1  
On  
On  
On  
On  
On  
On  
Displaying accessible outlets  
The List Outlets command displays accessible outlets for the current user. The display includes the  
absolute and descriptive name of all outlets assigned to the current user.  
To display accessible outlets:  
At the Sentry: prompt, type list outlets and press Enter.  
Example  
The follow command displays all accessible outlets for the current user:  
Sentry: list outlets<Enter>  
Outlet  
ID  
Outlet  
Name  
.A1  
.A2  
DataServer_1  
WebServer_1  
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Displaying accessible groups  
The List Groups command displays accessible groups for the current user.  
To display accessible groups:  
At the Sentry: prompt, type list groups and press Enter.  
Example  
The follow command displays all accessible groups for the current user:  
Sentry: list groups<Enter>  
Groups:  
ServerGroup_1  
RouterGroup_1  
Displaying outlets assigned to a group  
The List Group command displays outlets assigned to the specified group name.  
To display outlets assigned to a group:  
At the Sentry: prompt, type list group, followed by the group name and press Enter.  
Example  
The follow command displays the outlets assigned to the group ServerGroup_1:  
Sentry: list group ServerGroup_1<Enter>  
Group: ServerGroup_1  
Outlet  
ID  
Outlet  
Name  
.A1  
.A2  
.A3  
DataServer_1  
WebServer_1  
FileServer_1  
Displaying accessible serial/Pass-Thru ports  
The List Ports command displays accessible serial/Pass-Thru ports for the current user.  
To display accessible serial/Pass-Thru ports:  
At the Sentry: prompt, type list ports and press Enter.  
Example  
The follow command displays all accessible serial/Pass-Thru ports for the current user:  
Sentry: list ports<Enter>  
Port  
ID  
Port  
Name  
Console  
Modem  
1
Console  
Modem  
router1  
Displaying infeed status  
The Istat or Iload command displays the status of one or more infeed.  
This display includes the infeed absolute and descriptive names and the Input Status and current Load  
reported to the Sentry by the infeed.  
To display status of one or more infeeds:  
Type istat and press Enter, or  
Type iload and press Enter.  
Examples  
The following command displays the infeed status:  
Sentry: istat  
Input  
Feed ID Feed Name  
Input  
Input  
Status  
Input  
Load  
.AA  
HQ_1_Infeed_A  
On  
10.5 Amps  
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Connecting to a serial device  
The Connect command allows Pass-Thru serial connection to devices attached to one of the two  
standard serial ports (Console, Modem,) or a Pass-Thru port.  
To connect to a serial device:  
At the Sentry: prompt, type connect, followed by the serial/Pass-Thru port name and press Enter.  
Examples  
The follow command connects to the serial device connected to the Modem port:  
Sentry: connect modem<Enter>  
The follow command connects to the serial device connected to the Pass-Thru port 1:  
Sentry: connect 1<Enter>  
The follow command connects to the serial device connected to the Pass-Thru port named router1:  
Sentry: connect router1<Enter>  
The port name was previously defined.  
To disconnect from a serial device:  
Type !*break and press Enter.  
Starting a new session  
The Login command activates the Username: prompt. The current session ends, allowing a user to log  
in and start a new session under a different username.  
To start a new session:  
At the Sentry: prompt, type login and press Enter. The Username: prompt appears.  
Ending a session  
The Quit or Logout commands ends a session. A session ends automatically when no activity is  
detected for five minutes, or upon loss of connection.  
To end a session:  
At the Sentry: prompt, type quit and press Enter, or  
Type logout and press Enter.  
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Administration Commands  
Administration commands may only be issued by a user with administrative privileges, such as the  
predefined Admn user or another user who has been granted administrative privileges with the Set User  
Admnpriv command.  
User Administration  
Creating a user account  
The Create User command creates a user account with the specified username and password. See  
Usernames and Passwords in this chapter for more information.  
To create a user account:  
At the Sentry: prompt, type create user, optionally followed by a 1-16 character username (Spaces are  
not allowed, and usernames are not case sensitive). Press Enter.  
At the Password: prompt, type a password of up to 16 alphanumeric and other typeable characters  
(ASCII 32 to 126 decimal). Passwords are case sensitive. Press Enter. To specify no password, press  
Enter at the prompt.  
At the Verify Password: prompt, retype the password. Press Enter. To verify no password, press Enter  
at the prompt.  
Example  
The following command creates the user account JaneDoe:  
Sentry: create user JaneDoe<Enter>  
Password: <Enter>  
Verify New Password: <Enter>  
For security, password characters are not displayed.  
Removing a user account  
The Remove User command removes a user account.  
NOTE: You may remove the predefined user account Admn only if another user account has been granted administrative  
privileges using the Set User Admnpriv command.  
To remove a user account:  
At the Sentry: prompt, type remove user, optionally followed by a username. Press Enter.  
Changing a password  
The Set User Password command changes a user’s password. For security, when you type a password,  
the characters are not displayed on the screen. See Usernames and Passwords for more information.  
To change a password:  
At the Sentry: prompt, type set user password, followed by a username and press Enter.  
At the Password: prompt, type the new password and press Enter. Passwords may contain up to 16  
characters, and spaces are not allowed. To specify no password, press Enter at the prompt.  
At the Verify Password: prompt, retype the new password and press Enter. To verify no password,  
press Enter at the prompt.  
Examples  
The following command changes the password for the user JohnDoe:  
Sentry: set user password johndoe<Enter>  
Password: <Enter>  
Verify Password: <Enter>  
The following command blanks the password for the user JaneDoe:  
Sentry: set user password<Enter>  
Username: janedoe<Enter>  
Password: <Enter>  
Verify Password: <Enter>  
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Setting user access level privileges  
The Set User Access command sets the access level privileges for a user. The Sentry has four defined  
access privilege levels; Admin, User, On-Only and View-Only. For more information on user access levels,  
The administrator may also grant administrative privileges to other user accounts allowing the Sentry to  
have more than one administrative-level user.  
NOTE: You cannot remove administrative privileges from the Admn user unless another user has already been given  
administrative access level privileges created.  
To set the access level privilege for a user:  
At the Sentry: prompt, type set user access, followed by admin, user, ononly or viewonly, optionally  
followed by a username and press Enter.  
Examples  
The following command sets the user access level for JohnDoe to Admin:  
Sentry: set user access admin johndoe<Enter>  
The following command sets the user access level for JaneDoe to User:  
Sentry: set user access user janedoe<Enter>  
Granting and removing input load viewing privileges  
The Set User Envmon command grants or removes input load viewing privileges to/from a general or  
view-only user.  
NOTE: This command also grants or removes viewing privileges for the status of the optional Equipment Cabinet  
Environmental Manager and attached sensors. See the Equipment Cabinet Environmental Manager Installation and  
Operations manual for more information.  
To grant or remove input load viewing privileges for a user:  
At the Sentry: prompt, type set user envmon followed by on or off, optionally followed by a username  
and press Enter.  
Example  
The following command grants input load privileges to the user JohnDoe:  
Sentry: set user envmon on johndoe<Enter>  
Displaying the access privilege levels  
The List Users command displays all defined users with their access privilege level.  
To display user access privilege levels:  
At the Sentry: prompt, type list users and press Enter.  
Example  
The following command displays all users with their access privilege level:  
Sentry: list users<Enter>  
User  
Name  
Privilege  
Level  
Environmental  
Monitoring  
JOHNDOE  
JANEDOE  
JOSEYDOE  
JOEDOE  
Admin  
User  
On-Only  
View-Only  
Allowed  
Allowed  
Not Allowed  
Not Allowed  
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Adding outlet access to a user  
The Add OutletToUser command grants a user access to one or all outlets. To grant access for more  
than one outlet, but not all outlets, you must use multiple Add OutletToUser commands.  
To grant outlet access to a user:  
At the Sentry: prompt, type add outlettouser, optionally followed by an outlet name and a username.  
Press Enter, or  
Type add outlettouser all, followed by a username and press Enter.  
Examples  
The following commands grant the user JaneDoe access to outlets A1 and Webserver_1:  
Sentry:add outlettouser .a1 janedoe<Enter>  
Sentry:add outlettouser WebServer_1 janedoe<Enter>  
Deleting outlet access for a user  
The Delete OutletFromUser command removes a user’s access to one or all outlets. You cannot remove  
access to any outlet for an administrative level user.  
To delete outlet access for a user:  
At the Sentry: prompt, type delete outletfromuser, optionally followed by an outlet name and a  
username. Press Enter, or  
Type delete outletfromuser all, followed by a username and press Enter.  
Adding group access to a user  
The Add GroupToUser command grants a user access to a group. To grant access for more than one  
group, you must use multiple Add GroupToUser commands.  
To grant group access to a user:  
At the Sentry: prompt, type add grouptouser, optionally followed by a group name and a username.  
Press Enter.  
Examples  
The following commands grants to user JaneDoe access to the groups ServerGroup_1 and ServerGroup_2:  
Sentry:add GroupToUser ServerGroup_1 janedoe<Enter>  
Sentry:add GroupToUser ServerGroup_2 janedoe<Enter>  
Deleting group access for a user  
The Delete GroupFromUser command removes a user’s access to a group. You cannot remove access  
to any group for an administrative level user.  
To delete group access for a user:  
At the Sentry: prompt, type delete GroupFromUser, optionally followed by a group name and a  
username. Press Enter.  
Adding serial/Pass-Thru port access to a user  
The Add PortToUser command grants a user access to a serial/Pass-Thru port. To grant access for  
more than one port, you must use multiple Add PortToUser commands.  
To grant serial/Pass-Thru port access to a user:  
At the Sentry: prompt, type add porttouser, optionally followed by a Port name and a username. Press Enter.  
Examples  
The following commands grants to user JaneDoe access to the Pass-Thru port Router1:  
Sentry:add PortToUser Router1 janedoe<Enter>  
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Deleting serial/Pass-Thru port access for a user  
The Delete PortFromUser command removes a user’s access to a serial/Pass-Thru port. You cannot  
remove access to any serial/Pass-Thru port for an administrative level user.  
To delete serial/Pass-Thru port access for a user:  
At the Sentry: prompt, type delete portfromuser, optionally followed by a Port name and a username.  
Press Enter.  
Displaying user outlet, group and serial/Pass-Thru port access  
The List User command displays all accessible outlets, groups and serial/Pass-Thru ports for a user.  
To display user outlet, group and serial/Pass-Thru port access:  
At the Sentry: prompt, type list user, optionally followed by a username. Press Enter.  
Example  
The following command displays information about the user JaneDoe:  
Sentry: list user janedoe<Enter>  
Username: JANEDOE  
Outlet  
ID  
Outlet  
Name  
.A1  
.A2  
DataServer_1  
WebServer_1  
Groups:  
ServerGroup_1  
ServerGroup_2  
More (Y/es N/o): Y  
Ports:  
Port  
ID  
Port  
Name  
Console  
Modem  
1
Console  
Modem  
router1  
JaneDoe may access the following outlets, groups and serial ports: outlet A1 which has a descriptive  
name of DataServer_1, outlet A2 which has a descriptive name of WebServer_1, group ServerGroup_1  
group ServerGroup_2, Console serial port, Modem serial port and Pass-Thru port 1 which has a  
descriptive name of router1.  
Group Administration  
Creating a group name  
The Create Group command creates a new group name.  
To create a group name:  
At the Sentry: prompt, type create group, optionally followed by a descriptive name of up to 24  
alphanumeric and other typeable characters (ASCII 33 to 126 decimal - spaces are not allowed. Group  
names are not case sensitive). Press Enter.  
Example  
The following command creates group name ServerGroup_1:  
Sentry: create group ServerGroup_1<Enter>  
Removing a group name  
The Remove Group command removes a group name.  
To remove a group name:  
At the Sentry: prompt, type remove group, optionally followed by a username. Press Enter.  
Example  
The following command removes group name ServerGroup_1:  
Sentry: remove group ServerGroup_1<Enter>  
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Adding an outlet to a group  
The Add OutletToGroup command adds an outlet to a group. To add more than one outlet, but not all  
outlets, you must use multiple Add OutletToGroup commands.  
To add an outlet to a group:  
At the Sentry: prompt, type add outlettogroup, optionally followed by an outlet name and group name.  
Press Enter, or  
Type add OutletToGroup, followed by all and the group name. Press Enter.  
Examples  
The following commands uses absolute outlet names to add outlets A1 and A2 to group name  
ServerGroup_1:  
Sentry:add OutletToGroup .a1 ServerGroup_1<Enter>  
Sentry:add OutletToGroup .a2 ServerGroup_1<Enter>  
The following commands usese the outlets’ descriptive names to add outlets DataServer_1 and  
WebServer_1 to group name ServerGroup_1:  
Sentry:add OutletToGroup DataServer_1 ServerGroup_1<Enter>  
Sentry:add OutletToGroup WebServer_1 ServerGroup_1<Enter>  
The following command add all outlets to group name ServerGroup_1:  
Sentry: add OutletToGroup<Enter>  
Outletname: all<Enter>  
Groupname: ServerGroup_1<Enter>  
Deleting an outlet from a group  
The Delete OutletFromGroup command deletes an outlet from a group. To delete more than one outlet,  
but not all outlets, you must use multiple Delete OutletToGroup commands.  
To delete an outlet from a group:  
At the Sentry: prompt, type delete outletfromgroup, optionally followed by an outlet name and a  
group name. Press Enter, or  
Type delete outletfromgroup, followed by all then the group name. Press Enter.  
Outlet Administration  
Creating a descriptive outlet name  
The Set Outlet Name command assigns a descriptive name to an outlet. You may use this name in  
commands that require an outlet name as an alternative to using the outlet’s absolute name.  
To create an outlet name:  
At the Sentry: prompt, type set outlet name, followed by the absolute outlet name and a descriptive  
name of up to 24 alphanumeric and other typeable characters (ASCII 33 to 126 decimal - spaces are not  
allowed). Outlet names are not case sensitive. Press Enter.  
Example  
The following command adds the descriptive name DataServer_1 to outlet .a1:  
Sentry: set outlet name .a1 DataServer_1<Enter>  
Setting the outlet wakeup state  
The Set Outlet Wakeup command set the default wakeup state for that outlet. In the event of a system-  
wide power loss, this state will be applied to the outlet when power is restored.  
The wakeup state may be set to On or Off. Upon restoration of system power; If set to On, the Sentry will  
apply power to that outlet. If set to Off, the Sentry will not apply power to that outlet.  
To set the wakeup state:  
At the Sentry: prompt, type set outlet wakeup, followed by on or off and the outlet name. Press Enter.  
Example  
The following command sets the wakeup state for outlet .a1 to off:  
Sentry: set outlet wakeup off .a1<Enter>  
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Displaying outlet information  
The Show Outlets command displays information about all outlets. This information includes:  
Descriptive outlet name, if applicable  
Outlet wakeup state setting  
To display outlet information:  
At the Sentry: prompt, type show outlets and press Enter.  
Example  
The following command displays all outlet information:  
Sentry: show outlets<Enter>  
Outlet  
ID  
Outlet  
Name  
Wakeup  
State  
.A1  
.A2  
.A3  
.A4  
DataServer_1  
WebServer_1  
FileServer_1  
off  
on  
on  
on  
Serial/Pass-Thru Port Administration  
Creating a descriptive Pass-Thru port name  
The Set Port Name command assigns a descriptive name to a Pass-Thru port. You may use this name  
in commands that require a port name as an alternative to using the port’s absolute name.  
To create an port name:  
At the Sentry: prompt, type set port name, followed by the absolute outlet name and a descriptive  
name of up to 24 alphanumeric and other typeable characters (ASCII 33 to 126 decimal - spaces are not  
allowed). Port names are not case sensitive. Press Enter.  
NOTE: Port names ‘1’ thru ‘64’, ‘CONSOLE’ and ‘MODEM’ are reserved system names and may not be used.  
Example  
The following command adds the descriptive name Router1 to port 1:  
Sentry: set port name 1 Router1<Enter>  
Setting the serial/Pass-Thru ports data-rate  
The Set Port Speed command sets the default data-rate for all serial/ Pass-Thru ports.  
Valid data-rates are 1200, 2400, 4800, 9600, 19200, 38400, 57600 and 115200.  
To set the serial/Pass-Thru port data-rate:  
At the Sentry: prompt, type set port speed, follow by the data-rate and press Enter.  
Example  
The following command sets the serial/Pass-Thru ports data-rate to 38400 BPS:  
Sentry: set port speed 38400<Enter>  
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Enabling or disabling active signal checking for serial/Pass-Thru connections  
The Set Port Dsrchk command enables or disables active signal checking for serial/Pass-Thru  
connections to devices attached to any of the available serial ports.  
To enable or disable active signal checking for serial connections:  
At the Sentry: prompt, type set port dsrchk, followed by serial port name, on or off, and press Enter, or  
Type set port dsrchk all, on or off, and press Enter.  
Examples  
The following command disables active signal checking for the Modem serial port:  
Sentry: set port dsrchk modem off<Enter>  
The following command enables active signal checking for Pass-Thru port 1:  
Sentry: set port dsrchk 1 on<Enter>  
The following command disables active signal checking for all serial/Pass-Thru ports:  
Sentry: set port dsrchk all off<Enter>  
Enabling or disabling modem initialization strings  
By default, the Sentry assumes an external modem is attached to the Modem port and sends  
initialization strings to that modem as necessary. The Sentry sends the initialization strings under the  
following conditions:  
System start –DSR is high and DCD is low  
Normal operations – If DSR transitions from low to high and DCD is low  
Normal operations – After a session initiated from the Modem port ends  
Normal operations – After a Pass-Thru connection to the Modem port is disconnected  
The Set Modem command is used to enable or disable these initialization strings.  
Predefined initializations strings are enabled by default.  
To enable or disable the modem initialization strings:  
At the Sentry: prompt, type set modem inits, followed by on or off, and press Enter.  
Example  
The following command disables the modem initialization strings for the Modem serial port:  
Sentry: set modem inits off<Enter>  
Editing modem initialization strings  
The predefined modem initialization strings may be edited by an administrative user. The Init 1 and Init 2  
strings may be up to 48 characters each and the Attention and Hang-up strings may be up to 16 characters.  
For more information on the predefined initialization strings, see Enabling or disabling modem initialization  
Editing modem initialization strings:  
At the Sentry: prompt, type set modem, followed by attn, hangup, init1, or init 2 and the initialization  
string. Press Enter.  
Examples  
The following command set the Init 2 string to ‘AT E0 Q1 S0=3 S2=64 S12=50 &C1 &D2’:  
Sentry: set modem init2 AT E0 Q1 S0=3 S2=64 S12=50 &C1 &D2<Enter>  
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Displaying serial/Pass-Thru port information  
The Show Ports command displays information about all serial/Pass-Thru ports. This information includes:  
Serial/Pass-Thru port data rate  
Modem port initialization strings  
Descriptive port name, if applicable  
DSR signal checking settings  
To display serial port information:  
At the Sentry: prompt, type show ports and press Enter.  
Example  
The following command displays all serial/Pass-Thru port information:  
Sentry: show ports<Enter>  
Serial Port Configuration  
ALL Ports:  
Baud Rate: 38400  
Console Port:  
DSR Check: ON  
Modem Port:  
DSR Check: ON  
Initializations: ON  
Init String 1:  
Init String 2:  
AT  
AT E0 Q1 S0=1 S2=64 S12=50 &C1 &D2  
Attention String: @@@  
Hang-Up String: ATH  
More (Y/es N/o): Y  
Pass-Through Ports  
Port  
ID  
Port  
Name  
DSR  
Check  
1
2
3
4
Router1  
Port_2  
Port_3  
Port_4  
ON  
OFF  
ON  
ON  
System Administration  
Creating a location description  
The Set Location command specifies text that appears in the HTML control screen’s Location field.  
The text is also appended to a Welcome to banner that appears when a user successfully logs in serially  
or through a Telnet session.  
If you do not issue this command, or if you issue this command without specifying any text, the control  
screen ’s Location field will be blank and no Welcome to banner will be displayed.  
To create a location description:  
At the Sentry: prompt, type set location, followed by a descriptive name of up to 24 alphanumeric and  
other typeable characters (ASCII 32 to 126 decimal - spaces are allowed). Press Enter.  
Omitting any characters after typing ‘set location’ deletes any previously specified text.  
Examples  
The following command specifies Florida HQ as the descriptive location for the control screen and the  
login banner:  
Sentry: set location Florida HQ<Enter>  
The following command deletes any previously-specified location description:  
Sentry: set location<Enter>  
In this case, the control screen’s Location field will be blank, and no welcome banner will be displayed  
after a successful login.  
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Displaying system configuration information  
The Show System command displays all system configuration information.  
Firmware version  
NIC module serial number and MAC address  
Hardware revision code and Flash size  
Uptime since last system restart  
System location description  
To display system configuration information:  
At the Sentry: prompt, type show system and press Enter.  
Example  
System Information  
F/W Version:  
NIC S/N:  
Sentry Version 5.2b  
1600001  
MAC Address:  
00-0a-9c-10-00-01  
H/W Rev Code: 0  
Flash Size:  
Uptime:  
1 MB  
0 days 6 hours 14 minutes 1 second  
Location:  
Florida HQ  
Creating a descriptive tower name  
The Set Tower Name command assigns a descriptive name to a tower. This descriptive name is  
displayed when the Show Traps command is issued. See Displaying trap configuration information on  
page 34 for more information on the Show Traps command.  
To create a tower name:  
At the Sentry: prompt, type set tower name, followed by the absolute tower name, then the descriptive  
name of up to 24 alphanumeric and other typeable characters (ASCII 33 to 126 decimal - spaces are not  
allowed). Press Enter.  
Examples  
The following command adds the descriptive name Florida_HQ_1 to tower .a:  
Sentry: set tower name .a Florida_HQ_1<Enter>  
Displaying tower information  
The Show Towers command displays information about the Sentry. This information includes the  
absolute and descriptive Sentry names.  
To display tower information:  
At the Sentry: prompt, type show towers and press Enter.  
Example  
Sentry: show towers<Enter>  
Tower  
ID  
Tower  
Name  
.A  
Florida_HQ_1  
Creating a descriptive infeed name  
The Set Infeed Name command assigns a descriptive name to an infeed. This descriptive name is  
displayed when the Show Traps command is issued. See Displaying trap configuration information on  
page 34 for more information on the Show Traps command.  
To create a infeed name:  
At the Sentry: prompt, type set infeed name, followed by the absolute infeed name, then the descriptive  
name of up to 24 alphanumeric and other typeable characters (ASCII 33 to 126 decimal - spaces are not  
allowed). Press Enter.  
Example  
The following command adds the descriptive name HQ_1_Infeed_A to the infeed on the Sentry:  
Sentry: set infeed name .aa HQ_1_Infeed_A<Enter>  
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Displaying Infeed information  
The Show Infeeds command displays information about all infeeds. This information includes the  
absolute and descriptive infeed names.  
To display tower information:  
At the Sentry: prompt, type show infeeds and press Enter.  
Example  
Sentry: show infeeds<Enter>  
Input  
Input  
Feed ID Feed Name  
.AA  
HQ_1_Infeed_A  
Displaying the Sentry firmware version  
The Version command displays the Sentry firmware version.  
To display the firmware version:  
At the Sentry: prompt, type version and press Enter.  
Performing a warm boot  
The Restart command performs a warm boot of the Sentry.  
NOTE: System user/outlet/group/port configuration or outlet states are NOT changed or reset with this command.  
To perform a warm boot:  
At the Sentry: prompt, type restart and press Enter.  
TCP/IP Administration  
NOTE: A restart of the Sentry is required after setting or changing ANY TCP/IP configurations. See Performing a warm  
boot on page 35 for more information.  
Setting the IP address  
The Set Ipaddress command sets the TCP/IP address of the network interface controller.  
To set the IP address:  
At the Sentry: prompt, type set ipaddress, followed by the IP address and press Enter.  
Example  
The following command sets the IP address to 12.34.56.78:  
Sentry: set ipaddress 12.34.56.78<Enter>  
Setting the subnet mask  
The Set Subnet command sets the subnet mask for the network the PT40 will be attached to.  
To set the subnet mask:  
At the Sentry: prompt, type set subnet, followed by the subnet mask and press Enter.  
Example  
The following command sets the subnet mask to 255.0.0.0  
Sentry: set subnet 255.0.0.0<Enter>  
Setting the gateway  
The Set Gateway command sets the IP address of the default gateway the Sentry uses to access external  
networks.  
To set the gateway IP address:  
At the Sentry: prompt, type set gateway, followed by the gateway IP address and press Enter.  
Example  
The following command set the gateway IP address to 12.34.56.1:  
Sentry: set gateway 12.34.56.1<Enter>  
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Displaying network configuration information  
The Show Network command displays TCP/IP, Telnet, SSH, Web, SSL and SNMP configuration information.  
IP address, subnet mask and gateway  
Enabled-disabled status of Telnet, SSH, HTTP,SSL and SNMP support  
Telnet, SSH, and HTTP port numbers  
HTTP authentication method and SSL access setting  
Network status  
See Chapter 4: Advanced Operations on page 41 for more information on SNMP and Secure Proxy  
To display network configuration information:  
At the Sentry: prompt, type show network and press Enter.  
Example  
The following command displays the network configuration information:  
Sentry: show network<Enter>  
Network Configuration  
IP Address:  
Subnet Mask:  
Gateway:  
12.34.56.78  
255.0.0.0  
12.34.56.1  
Telnet:  
SSH:  
HTTP:  
SSL:  
Enabled  
Enabled  
Enabled  
Enabled  
Enabled  
Port:  
Port: 65535  
Port: 80  
23  
Security: BASIC  
Access: Required  
SNMP:  
Network Status  
Link:  
Up  
Speed:  
Duplex:  
Negotiation:  
100 Mbps  
Full  
Auto  
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HTTP Administration  
NOTE: A restart is required after setting or changing ANY Telnet/Web configurations. See Performing a warm boot on  
page 35 for more information.  
Enabling and disabling HTTP support  
The Set HTTP command is used to enable or disable HTTP support.  
To enable or disable HTTP support:  
At the Sentry: prompt, type set http, followed by enabled or disabled and press Enter.  
Changing the HTTP server port  
With HTTP support enabled, the HTTP server watches and responds to requests on the default HTTP port  
number 80. This port number may be changed using the Set HTTP Port command.  
To change the HTTP port:  
At the Sentry: prompt, type set http port, followed by the port number and press Enter.  
Example  
The following changes the HTTP port number to 2048:  
Sentry: set HTTP port 2048<Enter>  
Setting the HTTP authentication method  
The Set HTTP Security command is used to set the method of authentication. The Sentry HTTP server  
supports two authentication methods for security and validation of the username-password – Basic and MD5  
digest.  
For more information on authentication methods, see Error! Reference source not found. on page Error!  
To set the HTTP authentication method:  
At the Sentry: prompt, type set http security, followed by basic or md5 and press Enter.  
Telnet Administration  
NOTE: A restart of the Sentry is required after setting or changing ANY Telnet/Web configurations. See Performing a  
warm boot on page 35 for more information.  
Enabling and disabling Telnet support  
The Set Telnet command is used to enable or disable Telnet support.  
To enable or disable Telnet support:  
At the Sentry: prompt, type set telnet, followed by enabled or disabled and press Enter.  
Changing the Telnet port  
With Telnet support enabled, the Telnet server watches and responds to requests on the default Telnet port  
number 23. This port number may be changed using the Set Telnet Port command.  
To change the Telnet socket:  
At the Sentry: prompt, type set telnet port, followed by the port number and press Enter.  
Example  
The following changes the Telnet port number to 7001:  
Sentry: set telnet port 7001<Enter>  
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FTP Administration  
You may upload new versions of firmware into the Sentry using File Transfer Protocol (FTP). This  
allows access to new firmware releases for firmware improvements and new features additions. The  
following commands are used to configure the Sentry for an FTP firmware upload. See Appendix B:  
Uploading Firmware for more information on initiating a FTP firmware upload.  
Setting the FTP Host IP address  
The Set FTP Host command sets the FTP host IP address allowing for firmware file uploads.  
To set the FTP Host IP address:  
At the Sentry: prompt, type set ftp host, followed by the Host IP address and press Enter.  
Example  
The following command sets the FTP Host IP address to 12.34.56.99:  
Sentry: set ftp host 12.34.56.99<Enter>  
Setting the FTP username  
The FTP Username command sets the username as required by the FTP Host.  
To set the FTP username:  
At the Sentry: prompt, type set ftp username, followed by the FTP username and press Enter.  
Example  
The following command sets the FTP username to Guest:  
Sentry: set ftp username guest<Enter>  
Setting the FTP Password  
The FTP Password command sets the password as required by the FTP Host.  
To set the FTP password:  
At the Sentry: prompt, type set ftp password, followed by the FTP password and press Enter.  
Example  
The following command sets the FTP password to OpenSesame:  
Sentry: set ftp password OpenSesame<Enter>  
Setting the filename to be uploaded  
The FTP Filename command sets the filename of the firmware file to be uploaded.  
To set the FTP filename:  
At the Sentry: prompt, type set ftp filename, followed by the firmware filename and press Enter.  
Example  
The following command sets the FTP filename to snb_s50a.bin:  
Sentry: set ftp filename snb_s50a.bin<Enter>  
Setting the filepath for the file to be uploaded  
The FTP Filepath command sets the filepath for the firmware file to be uploaded.  
To set the FTP filepath:  
At the Sentry: prompt, type set ftp filepath, followed by the filepath and press Enter.  
Example  
The following command sets the FTP filepath to ftp://sentry:  
Sentry: set ftp filepath ftp://sentry<Enter>  
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Displaying FTP configuration information  
The Show FTP command displays all FTP configuration information.  
FTP Host IP address  
FTP Host username and password  
Firmware filepath and filename  
To display FTP configuration information:  
At the Sentry: prompt, type show ftp and press Enter.  
Example  
The following command displays the FTP configuration information:  
Sentry: show ftp<Enter>  
FTP Configuration  
Host IP Address: 12.34.56.99  
Username:  
Password:  
Directory:  
Filename:  
guest  
OpenSesame  
snb_s50a.bin  
SNTP Administration  
Sentry supports the use of a network time service to provide a synchronized time reference.  
Setting the SNTP server address  
The Set SNTP command is used to set the primary and secondary SNTP server addresses.  
To set the SNTP server address:  
At the Sentry: prompt, type set sntp, followed by primary or secondary, and the SNTP server IP  
address. Press Enter.  
Example  
The following command set the primary SNTP server address to 204.152.184.72:  
Sentry: set sntp primary 204.152.184.72<Enter>  
Displaying SNTP configuration information  
The Show SNTP command displays all SNTP configuration information.  
To display SNTP configuration information  
At the Sentry: prompt, type show sntp and press Enter.  
Example  
The following command displays the SNTP configuration information:  
Sentry: show sntp <Enter>  
SNTP Date/Time (GMT): 2003-02-21 21:32:48  
SNTP Primary IP Address:  
204.152.184.72  
SNTP Secondary IP Address: 0.0.0.0  
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Advanced Operations  
SSL  
Secure Socket Layers (SSL) version 3 enables secure HTML sessions between a Sentry Remote Power  
Manager and a remote user. SSL provides two chief features designed to make TCP/IP (Internet)  
transmitted data more secure:  
Authentication – The connecting client is assured of the identity of the server.  
Encryption – All data transmitted between the client and the server is encrypted rendering any  
intercepted data unintelligible to any third party.  
SSL uses the public-and-private key encryption system by RSA, which also requires the use of digital  
certificates. An SSL Certificate is an electronic file uniquely identifying individuals or websites and  
enables encrypted communication; SSL Certificates serve as a kind of digital passport or credential.  
The Sentry product’s SSL Certificate enables the client to verify the Sentry’s authenticity and to  
communicate with the Sentry securely via an encrypted session, protecting confidential information  
from interception and hacking.  
NOTE: The 5.2 firmware version thread removes support for Sentry Secure Proxy. For environments requiring the use of  
Sentry Secure Proxy, the 5.1 firmware version thread must be used and is available for download on the Server Technology  
website.  
SSL Command Summary  
Command  
Set SSL  
Description  
Enables/disables SSL support  
Sets SSL access as optional or required  
Set SSL access  
Enabling and Setting up SSL Support  
NOTE: A restart of the Sentry is required after setting or changing ANY SSH configurations. See Performing a warm  
boot on page 35 for more information.  
Enabling or disabling SSL support  
The Set SSL command is used to enable or disable SSL support.  
To enable or disable SSL support:  
At the Sentry: prompt, type set ssl, followed by enabled or disabled and press Enter.  
Setting SSL access level  
The Set SSL Access command is used to assign use of SSL as optional or required. The default access  
level is set to optional.  
To change the access level:  
At the Sentry: prompt, type set ssl access, followed optional or required, and press Enter.  
Example  
The following changes the access level to required:  
Sentry: set ssl access required<Enter>  
SSL Technical Specifications  
Secure Socket Layer (SSL) version 3  
Transport Layer Security (TLS) version 1 (RFC 2246)  
SSL/TLS-enabled HTTPS server (RFC 2818)  
Self-Signed X.509 Certificate version 3 (RFC 2459)  
Asymmetric Cryptography:  
1024-bit RSA Key Exchange  
Symmetric Cryptography Ciphers:  
TLS_RSA_WITH_AES_256_CBC_SHA  
TLS_RSA_WITH_AES_128_CBC_SHA  
TLS_RSA_WITH_3DES_EDE_CBC_SHA  
TLS_RSA_WITH_DES_CBC_SHA  
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SSH  
Secure Shell (SSH) version 2 enables secure network terminal sessions between a Sentry Remote  
Power Manager and a remote user over insecure network. SSH provides an encrypted terminal sessions  
with strong authentication of both the server and client, using public-key cryptography and is typically  
used as a replacement for unencrypted Telnet. In addition to enabling secure network terminal sessions  
to the Sentry for configuration and power management, the SSH session may be used for secure Pass-  
Thru connections to attached devices.  
SSH requires the configuration and use of a client agent on the client PC. There are many freeware,  
shareware or for-purchase SSH clients available. Two examples are the freeware client PuTTY and the  
for-purchase client SecureCRT by VanDykeSoftware. For configuration and use of these clients,  
please refer to the applicable software documentation.  
NOTE: The 5.2 firmware version thread removes support for Sentry Secure Proxy. For environments requiring the use of  
Sentry Secure Proxy, the 5.1 firmware version thread must be used and is available for download on the Server Technology  
website.  
SSH Command Summary  
Command  
Set SSH  
Description  
Enables/disables SSH support  
Sets the SSH server port number  
Set SSH port  
Enabling and Setting up SSH Support  
NOTE: A restart of the Sentry is required after setting or changing ANY SSH configurations. See Performing a warm  
boot on page 35 for more information.  
Enabling or disabling SSH support  
The Set SSH command is used to enable or disable SSH support.  
To enable or disable SSH support:  
At the Sentry: prompt, type set ssh, followed by enabled or disabled and press Enter.  
Changing the SSH server port  
With SSH support enabled, the SSH server watches and responds to requests on the default SSH port  
number 22. This port number may be changed using the Set SSH Port command.  
To change the SSH port:  
At the Sentry: prompt, type set ssh port, followed by the port number and press Enter.  
Example  
The following changes the SSH port number to 65535:  
Sentry: set ssh port 65535<Enter>  
SSH Technical Specifications  
Secure Shell (SSH) version 2  
Asymmetric Cryptography:  
Diffie-Hellman DSA/DSS 512-1024 (random) bits per NIST specification  
Symmetric Cryptography:  
AES256-CBC  
AES192-CBC  
AES128-CBC  
RIJNDAEL256-CBC  
RIJNDAEL192-CBC  
RIJNDAEL128-CBC  
3DES-192-CBC  
BLOWFISH-128-CBC  
ARCFOUR-128  
Message Integrity:  
HMAC-SHA1-160  
HMAC-MD5-128  
HMAC-SHA1-96  
HMAC-MD5-96  
Authentication:  
Username/Password  
Session Channel Break Extension (for RS232 Break)  
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SNMP  
The Sentry family of products supports the Simple Network Management Protocol (SNMP). This  
allows network management systems to use SNMP requests to retrieve information and control power  
for the individual outlets.  
The Sentry includes an SNMP v1 agent supporting standard MIB I and MIB II objects. A private  
enterprise MIB extension (Sentry3 MIB) is also supported to provide remote power control.  
NOTE: For security, SNMP support is disabled by default.  
SNMP Command Summary  
Command  
Description  
Set snmp  
Enables or disables SNMP support  
Sets the ‘get’ community string  
Set snmp getcomm  
Set snmp setcomm  
Set snmp trapdest1  
Set snmp trapdest2  
Set snmp traptime  
Show snmp  
Sets the ‘set’ community string  
Sets a destination IP addresses for traps  
Sets a destination IP addresses for traps  
Sets the delay for steady state condition traps  
Displays all SNMP configuration information  
MIB, OID and Support  
The Sentry SNMP MIB and OID are available on the Server Technology website:  
Technical support is available 8:30AM to 5:00 PM Pacific Time, Monday-Friday.  
For SNMP Support, email: [email protected]  
Enabling and Setting up SNMP Support  
Sentry SNMP support must be enabled and configured for access to Sentry3 MIB objects and  
generation of all Sentry3 traps.  
Enabling/disabling SNMP support  
The Sentry SNMP command is used to enable or disable SNMP support.  
To enable SNMP support:  
At the Sentry: prompt, type set snmp, followed by enabled or disabled and press Enter.  
NOTE: A restart of the Sentry is required after enabling or disabling SNMP support. See Performing a warm boot on  
page 35 for more information.  
Setting trap destinations  
The Set SNMP Trapdest1 and Trapdest2 commands are used to set the IP addresses of SNMP  
management stations receiving all traps. Sentry supports a maximum of two trap destinations; one must  
be defined to enable trap generation.  
To set the trap destination:  
At the Sentry: prompt, type set snmp, trapdest1 or trapdest2, the Ipaddress and press Enter.  
Example  
The following sets the trap destination 1 to 64.42.31.208:  
Sentry: set snmp trapdest1 64.42.31.208<Enter>  
To reset the trap destination:  
At the Sentry: prompt, type set snmp, trapdest1 or trapdest2, 0.0.0.0 and press Enter.  
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Setting the trap timer  
The Set Traptime command sets the timer period between repeated error-condition traps. The valid  
range for the timer period is 1 to 65535 (in seconds).  
The default value for the timer period is 60 seconds.  
To set the trap timer:  
At the Sentry: prompt, type set traptime, followed by the timer period and press Enter.  
Example  
The following sets the timer period to 180 seconds:  
Sentry: set traptime 180<Enter>  
Setting the Get/Set community strings  
Sentry supports two SNMP community strings that provide varying levels of access to objects defined  
in the Sentry3 MIB.  
Community strings may be 1 to 24 characters.  
Setcomm  
The Setcomm string provides read-write access to sentry3 MIB objects.  
The default Setcomm string is “private”  
To set the Setcomm community string:  
At the Sentry: prompt, type set snmp setcomm, followed by the string and press Enter.  
Getcomm  
The Getcomm string provides read-only access to sentry3 MIB objects.  
The default Getcomm string is “public”.  
To set the Getcomm community string:  
At the Sentry: prompt, type set snmp getcomm, followed by the string and press Enter.  
Setting the Trap community string  
The Set SNMP Trapcomm command is used to set the community string that is included with all  
generated traps. This string must be defined to enable trap generation.  
The trap community string may be 1 to 24 characters.  
The default Trapcomm string is “trap”.  
To set the Trapcomm community string:  
At the Sentry: prompt, type set snmp trapcomm, followed by the string and press Enter.  
Displaying SNMP configuration information  
The Show SNMP command displays all SNMP configuration information.  
SNMP support status  
SNMP community strings  
Trap timer value  
Trap destinations  
To display SNMP configuration information:  
At the Sentry: prompt, type show snmp and press Enter.  
Example  
The following command displays the SNMP configuration information:  
Sentry: show snmp<Enter>  
SNMP Configuration  
SNMP:  
Enabled  
private  
public  
trap  
SET Community String:  
GET Community String:  
TRAP Community String:  
Error Trap Repeat Time (seconds): 180  
Trap Destination 1:  
Trap Destination 2:  
64.42.31.208  
(undefined)  
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SNMP Traps  
The Sentry supports three types of SNMP traps. Traps are enabled at the tower (T), infeed (I) or outlet  
(O) level.  
Trap Summary  
Name Level(s) Description  
Status T, I, O  
Operational status change  
Change  
Load  
O
I
Control status change  
Input load out of limit  
All traps include the Location of the Sentry as defined with the Set Location command. See Creating a  
Status trap  
A Status trap is generated when an error condition occurs on a tower, infeed or outlet. Status traps  
include the reported Status, the Location of the Sentry, and identifier and name of the affected tower,  
infeed or outlet.  
Any Trap Status generates a Status trap and triggers the trap timer. A new trap is generated at the end  
of every timer period until the Status returns to a non-error status.  
Tower Status traps  
Status  
Error  
Description  
Normal  
NoComm  
Tower is working correctly  
Communication to the tower has been lost  
x
Infeed Status traps  
Status  
On  
Error  
Description  
Infeed is on  
OffError  
NoComm  
x
x
Infeed should be on but no current is sensed at the infeed  
Communication to the infeed has been lost  
Outlet Status traps  
Status  
On  
Error  
Description  
Outlet is on  
Off  
Outlet is off  
OnWait  
OffWait  
OnError  
OffError  
NoComm  
Outlet Status in transition  
Outlet Status in transition  
x
x
x
Outlet should be off but current is sensed at the outlet  
Outlet should be on but no current is sensed at the outlet  
Communication to the outlet has been lost  
NOTE: Traps are generated according to a hierarchical architecture; i.e. if a Tower Status enters a trap condition, only the  
Tower Status trap is generated. Infeed and Outlet Status traps are suppressed until the Tower Status returns to Normal.  
Change trap  
The Change trap is generated for all outlet status changes between any on/off conditions. Change traps  
include the outlet status, Location of the Sentry, and identifier and name of the affected outlet. For  
descriptions of the outlet status types, please refer to the prior table.  
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Load Trap  
The Load trap is generated whenever the total input load on an infeed exceeds a preset threshold. Load  
traps include the reported input load, load status, Location of the Sentry, and identifier and name of the  
affected infeed.  
Any error state generates a Load trap and triggers the trap timer. A new trap is generated at the end of  
every timer period until the Load returns to a non-error status.  
Load traps  
Status  
Error  
Description  
Normal  
Infeed is on and within preset thresholds  
Infeed is off  
NotOn  
Reading  
LoadHigh  
OverLoad  
ReadError  
NoComm  
Non-error state – Load status currently being read  
Infeed current load exceeds preset threshold  
Infeed current load exceeds the measurable range for the infeed  
Unable to read Load status  
x
x
x
x
Communication to the infeed has been lost  
Configuring Traps  
SNMP Trap Command Summary  
Command  
Description  
Set Trap Tower Status  
Set Trap Infeed Status  
Set Trap Infeed Load  
Set Trap Infeed HighThresh  
Set Trap Outlet Change  
Set Trap Outlet Status  
Show Traps  
Enables or disables the Tower Status trap  
Enables or disables the Infeed Status trap off  
Enables or disables the Infeed Load trap  
Sets the Infeed Load trap high limit  
Enables or disables the Outlet Change trap  
Enables or disables the Outlet Status trap  
Displays trap configurations  
Enabling or Disabling a Status trap  
The Set Trap … Status command is used to enable or disable Status traps for a Tower, Infeed or Outlet.  
To Enable or Disable a Status trap:  
At the Sentry: prompt, type set trap (tower, infeed or outlet) status, followed by the tower, infeed or  
outlet name, and on or off. Press Enter, or\  
Type set trap (tower, infeed or outlet) Status all, followed by on or off and press Enter.  
Examples  
The following command enables the Status trap for the first tower, using the tower’s absolute name:  
Sentry: set trap tower status .a on<Enter>  
The following command enables the Status trap for the tower named Florida_HQ_1:  
Sentry: set trap tower status Florida_HQ_1 on<Enter>  
NOTE: Enabling lower hierarchical traps automatically enables traps of higher hierarchical value: i.e. enabling an Outlet  
Status trap automatically enables the Infeed and Tower Status traps for that outlet. Conversely, if a Tower Status trap is  
disabled, all associated Infeed Status & Load and Outlet Status traps will be disabled.  
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Enabling or Disabling a Load trap  
The Set Trap Infeed Load command is used to enable or disable an Infeed Load trap.  
To Enable or Disable a Load trap:  
At the Sentry: prompt, type set trap infeed load, followed by the infeed name, and on or off. Press Enter, or  
Type set trap infeed load all, followed by on or off and press Enter.  
Examples  
The following command enables the Load trap for second infeed on the first tower, using the infeed’s  
absolute name:  
Sentry: set trap infeed load .AB on<Enter>  
The following command disables the Load trap for all infeeds:  
Sentry: set trap infeed load all off<Enter>  
NOTE: Enabling lower hierarchical traps automatically enables traps of higher hierarchical value: i.e. enabling an Infeed  
Load trap automatically enables the Infeed and Tower Status traps for that infeed.  
Setting the Infeed Load limit  
The Set Trap Infeed Loadhigh command is used to set the upper load limits for an input feed.  
To set the infeed load limit:  
At the Sentry: prompt, type set trap infeed loadhigh, followed by the infeed name, and a value from 0  
to 255 in amperes. Press Enter.  
Example  
The following command sets the infeed load limit for the second infeed on the first tower to 25  
amperes, using the infeed’s absolute name:  
Sentry: set trap infeed loadhigh .ab 25<Enter>  
Enabling or Disabling a Change trap  
The Set Trap Outlet Change command is used to enable or disable an Outlet Change trap.  
To Enable or Disable a Change trap:  
At the Sentry: prompt, type set trap outlet change, followed by the outlet name and on or off. Press Enter, or  
Type set trap outlet change all, followed by on or off and press Enter.  
Example  
The following command enables the Change trap for the third outlet on the first infeed of the second  
tower, using the outlet’s absolute name:  
Sentry: set trap outlet change .ba3 on<Enter>  
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Displaying trap configuration information  
The Show Traps command displays information about all traps.  
To display trap information:  
At the Sentry: prompt, type show traps and press Enter.  
Example  
The following command requests trap configuration information:  
Sentry: show traps <Enter>  
Tower trap configuration:  
Tower  
ID  
Tower  
Name  
Status  
Trap  
.A  
Florida_HQ_1  
ON  
Input feed trap configuration:  
Input Input  
Feed ID Feed Name  
Status  
Trap  
Load  
Trap  
High  
Thresh  
.AA  
HQ_1_Infeed_A  
ON  
ON  
255 A  
Outlet trap configuration:  
Outlet  
ID  
Outlet  
Name  
Change  
Trap  
Status  
Trap  
.AA1  
.AA2  
.AA3  
.AA4  
DataServer_1  
WebServer_1  
FileServer_1  
OFF  
OFF  
OFF  
OFF  
ON  
ON  
ON  
ON  
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Appendix A: Resetting to Factory Defaults  
You may reset the non-volatile RAM that stores all configurable options. This clears all administrator-  
editable fields and resets all command line configurable options to their default values, including all  
user accounts.  
You may reset the unit to factory defaults from the command line or the HTML interface, or by  
pressing the reset button. You must have administrator-level privileges to issue the command. Using  
the reset button may be necessary when a forgotten password prevents administrator login. Each of the  
methods update the current working configuration to the factory defaults.  
NOTE: Resetting the unit resets all TCP/IP and Telnet/Web configurations. Reconfiguring the TCP/IP and Telnet/web  
settings will be required.  
To reset to factory defaults from the HTML interface  
On the Restart page in the Tools section of the HTML interface, select Restart and reset to factory  
defaults from the drop-down menu and press Apply.  
To reset to factory defaults from the command line  
At the Sentry: prompt, type restart factory and press Enter.  
To reset to factory defaults using the reset button  
Locate the recessed reset button directly beside the Serial & Ethernet ports. You will need a non-  
conductive, non-metallic tool that fits inside the recess.  
Insert the tool in the recess, then depress and hold the reset button for at least ten seconds.  
NOTE: If the reset button is depressed and held for more than 15 seconds, the reset will abort.  
Appendix B: Uploading Firmware  
You may upload new versions of firmware using File Transfer Protocol (FTP). This allows access to  
new firmware releases for firmware improvements and new features additions.  
NOTE: To begin an FTP upload session, you must first configure the FTP Host address, username/password, filename and  
filepath. For information on configuring the FTP settings required for firmware upload see Chapter 3: Operations.  
You may initiate an FTP upload session by issuing a command or from the HTML interface. You must  
have administrator-level privileges to initiate an upload.  
To initiate an FTP upload session from the HTML interface  
On the Restart page in the Tools section of the HTML interface, select Restart and upload firmware  
via FTP from the drop-down menu and press Apply.  
Upon issuing this command the unit will restart and upload the firmware file specified with the FTP  
Filename command from the previously configured FTP Host. See See FTP Administration in Chapter  
3: for more information.  
To initiate an FTP upload session from the command line  
The Restart FTPLoad command initiates an upload of firmware. Upon issuing this command the unit  
will restart and upload the firmware file specified with the FTP Filename command from the previously  
configured FTP Host. See FTP Administration in Chapter 3: for more information.  
To initiate an FTP firmware upload session:  
At the Sentry: prompt, type restart ftpload and press Enter.  
52 Appendices  
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Appendix C: Technical Specifications  
Models  
Model  
Voltage  
Inlet*  
Outlets  
Additional Ports  
4 Pass-Thru  
PT40-H404-1-02 100-120V, 50/60Hz IEC 60320/C20 4 NEMA 5-20R  
PT40-H404-2-02 208-240V, 50/60Hz IEC 60320/C20 4 IEC 60320/C13  
4 Pass-Thru  
* Input cordset selected at time of purchase. (Contact your account representative for more information)  
Power Ratings  
O utput C urre nt R a tings  
Lin’ dice du co urant de sortie  
A usgangsstro mstärke  
Input C urre nt R a tings 1  
Lindice du co urant dentrée  
Eingangsstro mstärke  
V o lta ge  
Tensio n  
Spannung  
C urre nt  
Co urrant  
Stro m  
O utle t  
P rise  
A nschlussstelle  
T o tal  
To tal  
Insgesamt  
M o de l  
M o dele  
M o dell  
Q ua d 2  
P T40-H404-1-02  
100-120V 50/60Hz  
15  
10  
15  
15  
208-240V 60Hz  
(230V 50/60Hz)  
P T40-H404-2-02  
10 (10)  
6 (6)  
10 (10)  
10 (10)  
1 A ll current rat ing s are in amp eres. Euro p ean rat ing s in p arent heses.  
Tous les indices de courant sont en ampères. Estimations européennes entre parenthèses  
Alle Angaben der Stromstärke erfolgen in Ampere. Europäische Bewertungen in Klammern  
2
1- 4  
Physical Specifications  
P T40-H404-x-02  
1.75 x 17.0 x 7.0 in.  
M o de l  
(H x W x D)  
We ight  
P hys ica l  
S ize  
8.2 lbs  
0°to 50°C (32°to 122°F)  
-40°to 85°C (-40°to 185°F)  
0 to 10,000 ft (0 to 3000 m)  
0 to 50,000 ft (0 to 15 000 m)  
10 to 90%, no n-condensing  
10 to 90%, no n-condensing  
cTUVus, TUV-GS1  
T e m pera ture  
O pe ra ting  
S to ra ge  
E le v a tio n  
(abo ve M SL)  
O pe ra ting  
S to ra ge  
R e la tiv e H um idity  
O pe ra ting  
S to ra ge  
A ppro v als  
1 cTUVus - UL 60950:2000, CA N/CSA 22.2 No . 60950-00  
TUV-GS - EN60950:2000  
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Data Connections  
RS-232 port  
Sentrys are equipped standard with an RJ45 DTE RS-232c serial port. This connector may be used for  
direct local access or from other serial devices such as a terminal server. An RJ45 crossover cable is  
provided for connection to an RJ45 DCE serial port.  
Pin  
1
DTE Signal Name  
Input/Output  
Output  
Request to Send  
RTS  
2
Data Terminal Ready DTR  
Output  
3
Transmit Data  
Signal Ground  
Signal Ground  
Receive Data  
Data Set Ready  
Clear to Send  
TD  
Output  
4
5
87654321  
6
RD  
Input  
Input  
Input  
7
DSR  
CTS  
8
RJ45 to DB9F serial port adapter  
Additionally, an RJ45 to DB9F serial port adapter is provided for use in conjunction with the RJ45  
crossover cable to connect to a PC DB9M DCE serial port. The adapter pinouts below reflect use of the  
adapter with the provided RJ45 crossover cable.  
Pin  
1
DCE Signal Name  
Input/Output  
2
Receive Data  
Transmit Data  
RD  
TD  
Output  
Input  
3
5
4
3
2
1
9
8
7
6
4
Data Terminal Ready DTR  
Signal Ground  
Input  
5
6
Data Set Ready  
Request to Send  
Clear to Send  
Clear to Send  
DSR  
RTS  
CTS  
CTS  
Output  
Input  
7
8
Output  
Output  
8
Modem Port  
Sentrys without an integrated modem are equipped with a DB9-male RS-232C DTE Modem serial port.  
This connector is typically used to connect to an external modem, but may also be used to connect to  
any RS-232C device. A 9-pin female to 25-pin male cable is included for connecting the Sentry RPM to  
an external modem.  
Pin  
1
DTE Signal Name  
Data Carrier Detect  
Receive Data  
Input/Output  
Input  
DCD  
RD  
2
Input  
3
Transmit Data  
TD  
Output  
Output  
1
2
3
4
5
6
7
8
9
4
Data Terminal Ready DTR  
Signal Ground  
5
6
Data Set Ready  
Request to Send  
Clear to Send  
DSR  
RTS  
CTS  
Input  
Output  
Input  
7
8
Note: To connect to a PC serial port, a null-modem adapter and a female-to-female gender changer are required in addition  
to the included cable.  
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Pass-Thru Port  
The Sentry is equipped with four RJ12 DTE Pass-Thru ports for connection to serial devices. RJ12  
crossover cables are provided for connection along with adapters for connection to standard RS-232C 9  
and 25 pin, DTE and DCE serial ports.  
For information on additional available adapters for non-standard applications, please review Data &  
ShutDown Adapters, Cables & Kits on the Server Technology website - Tech Library, Technical Notes.  
Pin  
1
DTE Signal Name  
Signal Ground  
Data Set Ready  
Data Receive  
Input/Output  
2
DSR  
Input  
Input  
3
654321  
4
Data Transmit  
Output  
Output  
5
Data Terminal Ready DTR  
Signal Ground  
6
LED Indicators  
Sentry is equipped with a status LED for each power receptacle. A lit/on LED indicates that power is  
being supplied at the port and a darkened/off LED indicates that there is no power at the port.  
Sentry Commander - PT40  
Installation and Operations Manual  
Appendices 55  
Technical Specifications  
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Appendix D: Warranty, Product Registration and Support  
Warranty and Limitation of Liability  
Server Technology, Inc. agrees to repair or replace Products that fail due to a defect within twelve (12)  
months after the shipment date of each Product unit to Buyer (“Warranty Period”). For purposes of this  
Agreement the term “defect” shall mean the Product fails to operate or fails to conform to its applicable  
specifications. Any claim made pursuant to this Agreement shall be asserted or made in writing only  
by Buyer. Buyer shall comply with Server Technology’s Standard Return Merchandise Authorization  
(“RMA”) procedure for all warranty claims as set forth in Server Technology’s operation manual.  
Buyer must return Products in original packaging and in good condition. This limited warranty  
does not include labor, transportation, or other expenses to repair or reinstall warranted Products on site  
or at Buyer’s premises.  
Server Technology reserves the right to investigate any warranty claims to promptly resolve the  
problem or to determine whether such claims are proper. In the event that after repeated efforts Server  
Technology is unable to repair or replace a defective Product, then Buyer’s exclusive remedy and  
Server Technology’s entire liability in contract, tort, or otherwise shall be the payment by Server  
Technology of Buyer’s actual damages after mitigation, but shall not exceed the purchase price actually  
paid by Buyer for the defective Product.  
Server Technology shall have no responsibility or liability for any Product, or part thereof, that (a) has  
had the Serial Number, Model Number, or other identification markings altered, removed or rendered  
illegible; (b) has been damaged by or subject to improper installation or operation, misuse, accident,  
neglect and/or has been used in any way other than in strict compliance with Server Technology’s  
operation and installation manual; (c) has become defective or inoperative due to its integration or  
assembly with any equipment or products not supplied by Server Technology; (d) has been repaired,  
modified or otherwise altered by anyone other than Server Technology and/or has been subject to the  
opening of any sealed cabinet boxes without Server Technology’s prior written consent. If any  
warranty claim by Buyer falls within any of the foregoing exceptions, Buyer shall pay Server  
Technology its then current rates and charges for such services.  
THE ABOVE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR  
IMPLIED, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR  
PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. SERVER SHALL NOT BE  
LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR EXEMPLARY DAMAGES;  
EVEN OF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  
For warranty issues, contact the Product Support Department at the number listed above. All repair and  
return shipments must be approved by Server and must be accompanied by a RMA (Return  
Merchandise Authorization) number and dated proof of purchase.  
Product Registration  
Registration is your key to special offers and services reserved for Registered Users.  
Excellent Technical Support Services  
Special Update and Upgrade Programs  
Warranty Protection  
Extended Warranty Service  
New Product Information  
Register your products online today!  
56 Appendices  
Sentry Commander - PT40  
Warranty, Product Registration and Support  
Installation and Operations Manual  
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Technical Support  
Server Technology understands that there are often questions when installing and/or using a new  
product. Free Technical Support is provided from 8:30 AM to 5:00 PM, Monday-Friday, Pacific Time.  
Server Technology, Inc.  
1040 Sandhill Drive  
Reno, Nevada 89521 USA  
Tel: 775.284.2000  
Fax: 775.284.2065  
Return Merchandise Authorization  
If you have a unit that is not functioning properly and is in need of technical assistance or repair:  
Submit a request for support by phone at the above number, or via the web at  
Be ready to provide:  
Company Name  
Contact Name, Phone Number, and Email address  
Model or Part Number (from the label on the equipment)  
Server Technology Serial Number  
Version of code (See Chapter 3)  
Description of problem  
1. Technical Support will work to diagnose/resolve the problem remotely, if possible. If the problem  
cannot be resolved, Technical Support will then issue an RMA# for the return/repair of the  
equipment in question. RMA#’s are valid for 30 days only from the issue date.  
2. Shipping charges for the return of the equipment to Server Technology shall be the responsibility  
of the customer. For warranty repairs, Server Technology shall assume return shipping charges but  
for non-warranty repairs, the shipping charges shall be billed.  
3. The RMA# shall be placed conspicuously on all shipping documentation, associated  
correspondence, and the shipping container.  
4. Equipment must be returned in proper/original packaging to protect the equipment in transit. The  
customer shall be financially responsible for any damage/destruction of the equipment due to  
improper packaging.  
5. Equipment shall typically be turned around within 48-72 hours of receipt at Server Technology.  
Equipment under warranty shall be repaired at no cost. Equipment NOT under warranty shall be  
repaired at the standard labor rate plus parts. Upon diagnosis of the equipment, the customer shall  
be notified of estimated charges prior to repair.  
6. For non-warranty repairs, return of the equipment will be expedited with the inclusion of a  
Purchase Order or credit card number for incurred charges  
Sentry Commander - PT40  
Installation and Operations Manual  
Appendices 57  
Warranty, Product Registration and Support  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Download from Www.Somanuals.com. All Manuals Search And Download.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Server Technology, Inc.  
Server Technology, Inc.  
1040 Sandhill Drive  
Reno, NV 89521  
USA  
toll free +1.800.835.1515  
tel +1.775.284.2000  
fax +1.775.284.2065  
Sentry, Commander, Environmental Monitoring Control Unit, Pass-Thru and Sentry Secure Agent are trademarks of Server Technology, Inc.  
301-0402-1 Rev. C (042304) © 2004 Server Technology, Inc. All rights reserved.  
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