Ricoh Printer SP 4510DN User Guide

For details about loading paper, see page 37 "Loading Paper".

: Load Paper indicator

: Add Toner indicator

Appears when paper runs out.

Appears when toner runs out.

For details about adding toner, see "Replacing the Print

Cartridge", Operating Instructions.

: Service Call indicator

: Cover Open indicator

Appears when the printer is malfunctioning or requires

maintenance.

Appears when one or more covers of the printer are open.

Checking Printer Status and Settings

This function is available for SP 4520DN only.

Maintnc. Info

You can check the following items under [Maintnc. Info]:

• Remaining Toner

Displays the amount of remaining toner.

• Paper Tray

Displays the paper type and size loaded into the paper tray.

• Output Tray Full

Displays whether the output tray is overloaded.

• Paper Misfeed

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When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel

Displays the state of and solutions for paper misfeeds.

• Cover Open

Indicates whether one or more covers of the printer are open.

Data Storage

You can check the following items under [Data Storage]:

• HDD Remaining Mem.

Displays the amount of available hard disk memory.

• HDD File(s)

Displays the total number of jobs stored on the hard disk.

• Print Job(s)

Displays the number of jobs for "Hold Print Job(s):", "Stored Print Job(s):", "Locked Print

Job(s):", and "Sample Print Job(s):".

Machine Adres Info

You can check the following items under [Machine Adres Info]:

• Machine IPv4 Address

Displays the printer's IPv4 address.

• Machine IPv6 Address

Displays the printer's IPv6 address.

1. Press the [Check Status] key, and then check the contents.

[Maintnc/MacInfo] tab Each key Check the contents [Exit]

• [Paper Misfeed], [Output Tray Full], and [Cover Open] appear on [Maintnc. Info] only when these

errors occur.

• Depending on the security settings, [Machine Adres Info] might not be displayed.

• For details about how to locate and remove misfeeds, see page 119 "Removing Jammed Paper".

When the Indicator Lamp for the [Check Status] Key Is Lit or Flashing

This function is available for SP 4520DN only.

If an indicator for the [Check Status] key lights up, press the [Check Status] key to display the [Check

Status] screen. Check the status of the printer in the [Check Status] screen.

[Check Status] screen

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3. Troubleshooting

CQT666

1. [Mac/ApliStat] tab

Indicates the status of the printer.

2. Status icons

The icons that can be displayed are described below:

: The printer function is performing a job.

: An error has occurred on the printer.

: An error has occurred in the printer function being used, or the printer function cannot be used because an

error has occurred on the printer.

3. Messages

Displays a message that indicates the status of the printer. This icon may also appear if the toner is running

low.

4. [Check]

If an error occurs, press [Check] to view details.

Pressing [Check] displays an error message or the printer screen. Check the error message displayed on the

printer screen and take the appropriate action. For details about error messages and their solutions, see

page 71 "When Messages Are Displayed".

The following table describes problems that cause the indicator to light:

Problem

Cause

Solution

Documents and reports do The paper output tray is

Remove the prints from the tray.

not print out.

full.

Documents and reports do

not print out.

Load paper. For details about loading

paper, see page 37 "Loading Paper".

There is no paper left.

Press [Check], and then check the

displayed message and take appropriate

action. For details about error messages

and their solutions, see page 71 "When

Messages Are Displayed".

A function that has the

status "Error Occurred" in

the [Check Status] screen is

defective.

An error has occurred.

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When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel

Problem

Cause

Solution

• Press [Check], and then check the

displayed message and take

appropriate action. For details about

error messages and their solutions,

see page 71 "When Messages

Are Displayed".

• Check that the printer is correctly

connected to the network and that

the printer is correctly set. For details

about how to connect the network,

see "Interface Settings", Operating

Instructions.

The printer is unable to

connect to the network.

A network error has

occurred.

• For details about connecting to the

network, contact your administrator.

• If the indicator is still lit even after

trying to solve the problem as

described here, contact your service

representative.

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3. Troubleshooting

If USB Connection Fails

Problem

Causes

Solutions

The printer is not

automatically recognized.

The USB cable is not

connected properly.

Disconnect the USB cable, turn off the

printer, and then turn it on again.

When the printer has fully booted up,

reconnect the USB cable.

Windows has already

configured the USB settings. computer has identified the

Check whether or not the

Open Windows' Device Manager,

and then, under [Universal Serial Bus

controllers], remove any conflicting

devices. A [!] or [?] icon is displayed

for conflicting devices. Take care not to

accidentally remove required devices.

For details, see Windows Help.

printer as an unsupported

device.

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When Messages Are Displayed

This section describes the main messages that appear on the display panel and printed error logs and

reports. If other messages appear, follow their instructions.

Status Messages

Message

Status

"Energy Saver Mode"

The printer is in Energy Saver mode. Press any key to recover to the

normal mode.

"Hex Dump Mode"

"Job Suspended"

In Hex Dump mode, the printer receives data in a hexadecimal format.

Turn off the printer after printing, and then turn it on again.

All jobs are suspended. Turn off the printer, and turn it on again to

resume the jobs.

"Offline"

The printer is offline and cannot print.

"Please wait..."

This message may appear for a few seconds. It means the printer is

initializing, replenishing toner, or performing maintenance operations.

Wait a while.

"Printing..."

The printer is printing. Wait a while.

"Printing Suspended"

Printing is suspended. To resume printing, press the [Suspend/Resume]

key.

"Ready"

This is the default ready message. The printer is ready for use. No

action is required.

"Resetting Job"

The printer is resetting the print job. Wait a while.

"Setting change..."

"Updating Certificate..."

The printer is applying the changes made to its settings. Wait a while.

The printer is updating the @Remote certificate. Turn the power off, and

then turn it on again.

"Waiting for print data..."

The printer is waiting for the next data to print. Wait a while.

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3. Troubleshooting

Message

Status

"Hex Dump Mode"

In Hex Dump mode, the printer receives data in a hexadecimal format.

Press [Job Reset] to cancel Hex Dump mode.

"Job suspended."

Printing was temporarily suspended because [Job Operation] or the

[Suspended] key was pressed.

"Loading Toner..."

"Offline"

The printer is loading the toner. Wait a while.

The printer is offline.

"Please wait."

This message might appear for a second or two while the printer is

preparing, performing initial adjustments, or adding toner. Wait a

while.

"Printing..."

"Ready"

The printer is printing. Wait a while.

This is the default ready message. The printer is ready for use. No

action is required.

"Resetting job..."

The printer is resetting the print job. Wait until "Ready" appears on the

display panel.

"Setting change..."

"Suspended job exists."

The printer is changing settings. You cannot use the control panel while

this message is displayed. Wait a while.

Printing was temporarily stopped by SmartDeviceMonitor for Client.

You can resume printing via [My Job List] in SmartDeviceMonitor for

Client, or via the Web Image Monitor. To resume printing via Web

Image Monitor, ask your system administrator first.

"Updating certif..."

The @Remote certificate is being updated. Wait a while.

The printer is waiting for the next data to print. Wait a while.

"Waitg. for prt.data"

Alert Messages (Displayed on the Control Panel)

Message

Cause

Solution

(A1) Open Front Cover and

Open the front cover and

remove the jammed paper

from the paper feed path.

remove the paper."

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When Messages Are Displayed

Message

Cause

Solution

(A2) Remove misfeed in Trays.

Remove the jammed paper

Opn & cls Frt. Cov."

from the bypass tray. To reset "Removing Jammed Paper".

the error, open the front

cover and then close it.

(B) Open Front Cover and remove Open the front cover and

the paper."

remove the jammed paper

from the internal paper feed

path.

(B) (C) Open Front/Rear Cover

Open the front cover and

remove any jammed paper

from the internal paper feed

path.

and remove misfeed."

(Y1) Remove misfeed in Tray 2.

Open Tray 2 and remove the For details, see page 119

Opn & cls Frt. Cov."

jammed paper. To reset the

error, open the front cover

and then close it.

(Y2) Remove misfeed in Tray 3.

Open Tray 3 and remove the For details, see page 119

Opn & cls Frt. Cov."

jammed paper. To reset the

error, open the front cover

and then close it.

(Z1) Open Rear Cover and

Open the rear cover and

remove the jammed paper

from the paper duplex unit.

remove misfeed"

(Z2) Opn Tray1/R.Cov & remove Open Tray 1 and the rear

ppr. Opn & cls F.Cov"

cover, and then remove the

jammed paper. To reset the

error, open the front cover

and then close it.

Toner is almost empty."

The print cartridge is almost

empty.

For details, see "Replacing

the Print Cartridge",

Operating Instructions.

Add toner. Replace Toner

The toner has run out.

Replace the print cartridge.

For details, see "Replacing

the Print Cartridge",

Cartridge."

Operating Instructions.

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3. Troubleshooting

Message

Cause

Solution

"@Remote Cert. update failed"

Updating the @Remote

certificate failed.

Turn the printer off, and then

turn it on again. If the

problem persists, contact

your sales or service

representative.

"Cannot connect=>Comm.Serv.

Check proxy user/password."

The proxy user name or

password is incorrect.

Check the proxy server

settings, and then change the

user name and/or password

if they are incorrect.

"Cannot connect with DHCP server.

(101/201)"

An IP address cannot be

obtained from the DHCP

server.

Contact your network

administrator.

"Cannot connect with NetWare print No connection with the

Contact your network

administrator.

server. (107/207)"

NetWare print server is

available.

"Cannot connect with NetWare

server.(106/206)"

No connection with the

NetWare print server is

available.

Contact your network

administrator.

"Cannot print."

The printer cannot print the

sent data.

Check that the file you want

to print is a supported file

type.

Check the misfeeds and ask

your network administrator

for help.

"Change (Tray name) to the following The size of the paper in the

Select a tray containing

paper that is the same size as

the specified paper size.

settings:"

tray does not match the

paper size specified in the

printer driver.

"Check network settings.(103/203)" The IP address setting is

incorrect.

Check the IP address, subnet

mask, and gateway address.

"Classification Code Error"

A classification code is not

specified for the print job.

Enter a classification code

using the printer properties

and print the document

again.

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When Messages Are Displayed

Message

Cause

Solution

"Connect failed:WirelessCard Turn

power off, check card."

The printer cannot detect the Check that the board is

wireless LAN interface

board.

supported or installed

correctly.

"Cover Open. Please close the

indicated cover."

A cover of the printer is open. Close the cover as indicated

on the control panel.

"Duplex mode is in off position for

(tray name)"

The duplex mode for the

indicated tray is not

available.

You can use one-sided

printing only. Press [Change]

to change the tray's settings,

press [JobReset] to reset the

job, or press [Form Feed] to

force printing.

"Ethernet Board Error"

An error on the Ethernet is

detected.

Turn the printer off, and then

turn it on again. If the

problem persists, contact

your sales or service

representative.

"Exceeded max. No. of files."

"Exceeded max. No. of pages."

While printing a Sample

Print, Locked Print, Hold Print, in the printer.

or Stored Print file, the

maximum file capacity was

exceeded.

Delete unneeded files stored

While printing a Sample

Print, Locked Print, Hold Print,

or Stored Print file, the

maximum page capacity was

exceeded.

• Delete unneeded files

stored in the printer.

• Reduce the number of

pages to print.

"Exceeded max. print size. Press

[FormFeed] or [JobReset]."

The specified paper size

exceeds the maximum size

supported by this printer.

Press [Form Feed] to force

printing or [JobReset] to

cancel printing.

"Exceeded max. print size. Press

[JobReset]."

The specified paper size

exceeds the maximum size

supported by this printer.

Press [JobReset] to cancel

printing.

"Failed to connect to server for

Remote Diagnostics."

The printer cannot

communicate with Remote

Communication Gate.

Check the connection to the

Remote Server Gate.

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3. Troubleshooting

Message

Cause

Solution

"Independent-supply toner"

Independent-supply toner is

set.

Use the toner recommended

for this printer.

"IPv6 Address already exists Link-

local Address(109/209)"

The same IPv6 address is

already used.

Contact your network

administrator.

"IPv6 Address already exists Stateless The same IPv6 address is

Address(109/209)" already used.

Contact your network

administrator.

"IPv6 Address already exists Manual The same IPv6 address is

Contact your network

administrator.

Config. Address(109/209)"

already used.

"Load paper in (tray name)"

There is no paper in the

specified tray.

Load the specified paper in

the tray, press [JobReset] to

reset the job.

"No privileges to use funct."

The logged in user does not

For details about how to set

have the privileges to register permissions, see Security

programs or change the

paper tray settings.

Guide.

"Option RAM Error"

The printer cannot detect an

optional SDRAM module.

Check that the SDRAM

module installed correctly.

"Par. I/F board has a problem."

The printer's self-diagnostic

Replace the IEEE 1284

test failed due to a loopback board that caused the error.

error.

"Printer Font Error."

There are problems with the

printer's font file.

Turn the printer off, and then

turn it on again.

If the problem persists,

contact your sales or service

representative.

"Problem with Hard Disk Please call

service."

The printer cannot detect the Check that the hard disk

hard disk.

installed correctly. If the

problem persists, contact

your sales or service

representative.

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When Messages Are Displayed

Message

Cause

Solution

"Problem:Wireless card Please call

service."

The printer cannot detect a

wireless LAN interface

board.

Check that the wireless LAN

interface board installed

correctly. If the problem

persists, contact your sales or

service representative.

"Replacmnt Requrd Maint. Kit"

"Replcmnt Requrd Drum Unit"

"Repl Requrd Soon Maint. Kit"

"Rplcmnt Rqrd Soon:Drum Unit"

You need to replace the

maintenance kit.

For details, see "Replacing

Other Consumables",

Operating Instructions.

You need to replace the

drum unit.

For details, see "Replacing

Other Consumables",

Operating Instructions.

You will need to replace the Contact your sales or service

maintenance kit soon.

representative to obtain a

new unit.

You will need to replace the Contact your sales or service

drum unit soon.

representative to obtain a

new unit.

"SD Card authenticatn.failed Error

recurs, call service."

Authentication from the SD

card failed.

Turn the printer off, and then

turn it on again. If the

problem persists, contact

your sales or service

representative.

"Set the Drum Unit correctly."

The drum unit may not be

installed correctly.

Turn the printer off, and then

install the drum unit again.

"Set the Maintenance Kit correctly."

The fusing unit may have not Turn the printer off, and then

been installed correctly.

install the fusing unit again.

If the message continues to

appear after the unit is

installed again, contact your

sales or service

representative.

"Set the Toner Cartridge correctly."

The print cartridge may have Turn the printer off, and

not been installed correctly.

install the print cartridge

again.

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3. Troubleshooting

Message

Cause

Solution

"Standard Tray is full. Remove the

paper."

The standard tray is full.

Remove the paper.

"Supply order has failed."

The automatic supply order

failed.

The message indicates the

printer tried to order the

supplies.

"This NetBIOS name is already in use. The NetBIOS name specified Contact your network

(108/208)"

for the printer is already used administrator.

by another device on the

network.

"The same IPv4 Address already

exists.(102/202)"

The IPv4 address specified

for the printer is already used administrator.

by another device on the

network.

Contact your network

"The selected job has already been

printed or deleted."

This message might appear if Press Exit on the message

you print or delete a job from screen.

Web Image Monitor.

"USB has a problem. Please call

service."

The printer has detected a

USB board failure.

Turn the printer off, and then

turn it on again. If the

problem persists, contact

your sales or service

representative.

"Values set for IPv6/Gateway

addresses are invalid.(110/210)"

The IPv6 address or gateway Check the network settings.

address is invalid.

"Waste Toner almost full"

The print cartridge must be

Prepare a new print

replaced when the life of the cartridge.

waste toner is ending.

"Waste Toner full"

The waste toner is full.

For details, see "Replacing

the Print Cartridge",

Operating Instructions.

"WPA Auth. incomplete.(211)"

WPA authentication could

not be completed.

Contact your network

administrator.

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When Messages Are Displayed

Message

Cause

Solution

"Cannot connect with the

wireless card. Turn the main

power switch off, then check the

card."

• The wireless LAN interface

board was not inserted

when the printer was

turned on.

• Turn off the main power

switch, and then confirm

the wireless LAN interface

board is inserted correctly.

For details about installing

the board, contact your

service representative.

• The wireless LAN interface

board was pulled out after

the printer was turned on.

• If the message appears

again, contact your service

representative.

• The settings are not

updated although the unit

is detected.

"Cannot print because both the The tray selected for other

Reset the job. Be sure the tray

main and designation (chapter) pages is the same as the one for you select for slip sheets is not

sheets are set to the same paper slip sheets.

tray. Press [Job Reset] to cancel

the job."

providing paper for other

pages.

"Hardware Problem: Ethernet"

"Hardware Problem: HDD"

An error has occurred in the

Ethernet interface.

Turn the main power switch off

and then back on again. If the

message appears again,

contact your service

representative.

An error has occurred in the

hard disk.

• Turn the main power switch

off and then back on

again. If the message

appears again, contact

your service

representative.

• The hard disk may have

not been installed properly

if you have installed it

yourself. Check that it is

properly installed For

details about installing the

unit, see "Installing the

Memory Expansion Units",

Operating Instructions.

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3. Troubleshooting

Message

Cause

Solution

"Hardware Problem: Parallel

I/F"

An error has occurred in the

IEEE 1284 interface board.

• Turn the main power switch

off and then confirm the

IEEE 1284 interface board

is inserted correctly. For

details about installing the

board, see "Installing the

Interface Units", Operating

Instructions.

• If the message appears

again, contact your service

representative.

"Hardware Problem: USB"

An error has occurred in the

USB interface.

Turn the main power switch off

and then back on again. If the

message appears again,

contact your service

representative.

"Hardware Problem: Wireless

Card"

The wireless LAN interface

board can be accessed, but an

error was detected.

• Turn off the main power

switch, and then confirm

the wireless LAN interface

board is inserted correctly.

For details about installing

the board, see "Installing

the Interface Units",

(A "wireless LAN interface

board" is referred to as a

"wireless card".)

Operating Instructions.

• If the message appears

again, contact your service

representative.

"Load ppr blw in (Tray name)."

The printer driver settings are

incorrect or the tray does not

contain paper of the size

Check that the printer driver

settings are correct, and then

load paper of the size selected

in the printer driver into the input

tray. For details about how to

change the paper size, see

page 37 "Loading Paper".

selected in the printer driver.

"Maintenance Kit is not set

correctly. Please call service."

The fusing unit may have not

been installed correctly.

Contact your sales or service

representative.

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When Messages Are Displayed

Message

Cause

Solution

"No toner. Replace Toner

Cartridge."

The toner has run out. Replace

the print cartridge.

For details, see "Replacing the

Print Cartridge", Operating

Instructions.

"n ppr siz msmtch Select new

tray or use ppr size below."

The size of the paper in the tray Select a tray containing paper

does not match the paper size

specified in the printer driver.

that is the same size as the

specified paper size.

("n" is a tray name.)

"Printer font error."

An error has occurred in the font Contact your service

settings.

representative.

"Problems with the wireless

board. Please call service."

The printer has detected a

wireless LAN interface board

failure.

If the message appears again,

contact your service

representative.

(A "wireless LAN interface

board" is referred to as a

"wireless board".)

"Remove the paper from

Standard Tray."

The standard tray is full.

Remove the paper.

"Replacement of Drum Unit is

now necessary. Please call

service."

You need to replace the drum

unit.

Contact your sales or service

representative to obtain a new

unit.

"Replacement of Drum Unit will You will need to replace the

Contact your sales or service

representative to obtain a new

unit.

soon be necessary. Please call

service."

drum unit soon.

"Replacement of Maintenance

Kit is now necessary. Please call maintenance kit.

service."

You need to replace the

Contact your sales or service

representative to obtain a new

unit.

"Replacement of Maintenance

Kit will soon be

necessary.Please call service."

You will need to replace the

maintenance kit soon.

Contact your sales or service

representative to obtain a new

unit.

"The selected file(s) contained

file(s) without access privileges. without the authority to do so.

Only file(s) with access

You have tried to delete files

To check your access

permission for stored

documents, or to delete a

document you do not have

permission to delete, see

Security Guide.

privileges will be deleted."

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3. Troubleshooting

Message

Cause

Solution

"Toner Cartridge is almost

empty. Replace Toner

Cartridge."

The print cartridge is almost

empty.

Prepare a new print cartridge.

"Tray setg. do not match spcfd

siz&typ. Select new tray or use

sz&typ below."

The printer driver settings are

incorrect or the tray does not

contain paper of the size or

type selected in the printer

driver.

• Check that the printer

driver settings are correct,

and then load paper of the

size selected in the printer

driver into the input tray.

For details about how to

load paper, see page 37

"Loading Paper".

• Select the tray manually to

continue printing, or

cancel a print job. For

details about how to select

the tray manually, or

cancel a print job, see "If

an Error Occurs with the

Specified Paper Size and

Type", Operating

Instructions.

"Failed to update @Remote

certificate. Please call service."

Updating the @Remote

certificate failed.

Turn the printer off, and then

turn it on again. If the problem

persists, contact your sales or

service representative.

"Waste Toner is almost full"

"Waste Toner full"

The print cartridge must be

replaced when the life of the

waste toner is ending.

Prepare a new print cartridge.

The waste toner is full.

Replace the print cartridge. For

details, see "Replacing the Print

Cartridge", Operating

Instructions.

"You do not have the privileges The logged in user name does

For details about how to set

to use this function."

not have permission for the

selected function.

permissions, see Security Guide.

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When Messages Are Displayed

Messages during Direct print from a memory storage device

Message

Causes

Solutions

"Unable to access the

specified memory storage

device."

The memory device used

cannot be recognized.

For details about the recommended

memory devices for the Direct printing

function from memory storage devices,

contact your service representative. The

USB flash memory device that features

password protection or other security

features may not work normally.

"Exceeded the limit value for

total data size of the

selected files. Cannot select

more files."

• The size of the selected Files or groups of files larger than 1 GB

file exceeds 1 GB.

cannot be printed.

• The total size of the

selected files exceeds

1 GB.

• When the total size of the multiple

files that are selected exceeds 1

GB, select files separately.

• When the size of the selected file

exceeds 1 GB, print by using a

function other than the Direct

printing function from memory

storage devices.

You cannot select files of different

formats at the same time.

Alert Messages (Printed on Error Logs and Reports)

This section describes likely causes of and possible solutions for the error messages that are printed on

the error logs or reports.

Message

Cause

Solution

"84: Error"

"85: Error"

There is no work area available Select [Font Priority] for

for image processing.

[Memory Usage] in [System].

Decrease the number of files

sent to the printer.

The specified graphics library is Check that the data is valid.

unavailable.

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3. Troubleshooting

Message

Cause

Solution

"86: Error"

"91: Error"

Parameters of the control code

are invalid.

Check the print settings.

Printing was canceled by the

auto job cancel function due to

a command error.

Check that the data is valid.

"92: Error"

Printing was canceled because Perform the print operation

the [Job Reset] key or the

[Suspend/Resume] key was

pressed on the printer's control

panel.

again as necessary.

"Address book is in use."

"Auto-user prog. failed."

The printer currently cannot

Wait a while, and then retry the

perform authentication because operation.

the Address Book is being used

by another function.

Automatic registration of

information for LDAP

Authentication or Windows

Authentication failed because

the Address Book is full.

For details about the automatic

registration of user information,

see Security Guide.

"Cannot print."

You have no privileges to print

the PDF file you want to print.

Contact the owner of the

document.

"Classification Code Error"

The classification code is not

Select [Optional] for the

specified with the printer driver. classification code. For details

about how to specify

classification code settings, see

"Registering Classification

Codes", Operating Instructions.

"Collate cancelled."

"Collate: Page max."

Collate was canceled.

Turn the printer off, and then

turn it on again. If the message

appears again, contact your

service representative.

The amount of free memory is

Reduce the number of pages to

insufficient to perform collating. be printed or install the optional

SDRAM.

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When Messages Are Displayed

Message

"Command Error."

Cause

Solution

An RPCS command error

occurred.

Check that the communication

between a device and the

printer is working correctly.

"Compressed Data Error"

"Duplex cancelled."

The printer detected corrupt

compressed data.

Check that the program you

used to compress the data is

functioning correctly.

Duplex printing was canceled.

Change the setting for "Duplex

Tray" in [Paper Input] to enable

duplex printing for the paper

tray.

"Error occured. Prntd/Cncld."

"Excd Prt Vol Use max count."

An error occurred during

printing, but it was ignored.

Check the print settings.

Printing was canceled because Contact your user administrator.

the print maximum number was

reached.

"Excd Prt Vol Use max count."

"File System Error."

Maximum number of user codes Delete unnecessary user codes.

that can be registered has been

reached.

PDF direct printing could not be Turn the printer off, and then

performed because the file

system could not be obtained.

turn it on again. If the message

appears again, contact your

service representative.

"File System Full."

The PDF file cannot be printed

Delete all unnecessary files from

because the capacity of the file the hard disk, or decrease the

system is full. file size sent to the printer.

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3. Troubleshooting

Message

"Function use denied."

Cause

Solution

The print job was cancelled

Enter the user name or user

because of one of the following: code with privileges to print, or

enter the correct password for

the user name.

• The user does not have

privileges to print.

• No privileges to print are

assigned to the entered

user name or user code, or

• A wrong password was

specified for the user

name.

"HDD is full."

The hard disk became full while Reduce the data size of the

printing a Sample Print, Locked Sample Print, Locked Print, Hold

Print, Hold Print, or Stored Print Print, or Stored Print file.

file. Delete unnecessary files

stored in the printer.

When printing with the

PostScript 3 printer driver, the

hard disk capacity for fonts and

forms has been exceeded.

Delete unnecessary forms or

fonts registered to the printer.

"HDD not installed."

The printer received a stored

job file but no hard disk is

installed.

Install a hard disk.

"I/O buffer overflow."

An input buffer overflow

occurred.

• Select [Font Priority] for

[Memory Usage] in

[System].

• In [I/O Buffer] under the

[Host Interface] menu, set

the maximum buffer size to

a larger value.

• Reduce the number of files

being sent to the printer.

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When Messages Are Displayed

Message

Cause

Solution

"Insufficient Memory."

A memory allocation error

occurred.

PCL 6

Select a lower resolution

on the printer driver. For

details about how to

change the resolution

setting, see the printer

driver Help. On the printer

driver's [Detailed Settings]

tab, click [Print Quality] in

"Menu:", and then select

[Raster] in the "Vector/

Raster:" list. In some cases,

it will take a long time to

complete a print job.

PCL 5e/5c, PostScript 3

Select a lower resolution

on the printer driver. For

details about how to

change the resolution

setting, see the printer

driver Help.

"Memory Retrieval Error."

"No response from server."

"Paper Size Error"

A memory allocation error

occurred.

Turn off the printer, and then

turn it on again. If the message

appears again, replace the

SDRAM.

A timeout occurred while the

printer was connecting to the

server for LDAP Authentication

or Windows Authentication.

Check the status of the server.

Printing was canceled because Check the available paper size.

the specified paper size cannot

be fed from the tray.

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3. Troubleshooting

Message

Cause

Solution

"Paper Type Error"

The printer does not recognize

the paper type specified using

the printer driver.

Check that the printer is

connected to the network

correctly and bidirectional

communication is enabled. If the

problem persists, check the user

paper type settings of the

printer.

"Password mismatch."

A wrong password was entered Check the password.

when an encrypted PDF file was

printed.

"PDF File Error."

"Print overrun."

A syntax error, etc., occurred.

Printing images was aborted.

Check that the PDF file is valid.

Select a lower resolution on the

printer driver. For details about

how to change the resolution

setting, see the printer driver

Help.

"Receiving data failed."

"Sending data failed."

Data reception was aborted.

Resend the data.

The printer received a command Check that the computer is

to stop a transmission from the

printer driver.

working correctly.

"User auth. already exists."

The same account name is

already used in the newly

selected domain or server in an

environment using LDAP

Authentication or Integration

Server Authentication.

Contact your user administrator.

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When Messages Are Displayed

Message

Cause

Solution

"84: Error"

There is no work area available

for image processing.

• Select [Font Priority] for

[Memory Usage] in

[System]. Decrease the

number of files sent to the

printer.

• Decrease the number of

files sent to the printer or

install the optional SDRAM

module. For details about

installing SDRAM module,

contact your service

representative.

"85: Error"

The specified graphics library is

unavailable.

• Check that the data is

valid.

• Decrease the number of

files sent to the printer or

install the optional SDRAM

module. For details about

installing SDRAM module,

contact your service

representative.

"86: Error"

"91: Error"

Parameters of the control code

are invalid.

Check the print settings.

Printing was canceled by the

auto job cancel function due to

a command error.

Check that the data is valid.

"92: Error"

"98: Error"

Printing was canceled because Perform the print operation

[Job Reset] or the [Suspended]

key was selected on the printer's

control panel.

again as necessary.

The printer could not access the Turn the main power switch off

hard disk correctly.

and then back on again. If the

message appears frequently,

contact your service

representative.

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3. Troubleshooting

Message

Cause

Solution

"Address Book is currently in

use by another function.

Authentication has failed."

The printer currently cannot

Wait a while, and then retry the

perform authentication because operation.

the Address Book is being used

by another function.

"Auto-registration of user

information has failed."

Automatic registration of

information for LDAP

Authentication or Windows

Authentication failed because

the Address Book is full.

For details about automatic

registration of user information,

see Security Guide.

"Classification Code is

incorrect."

The classification code has not

been entered, or the

Enter the correct classification

code.

classification code has been

entered incorrectly.

"Classification Code is

incorrect."

The classification code is not

supported by the printer driver. classification code. For details

about how to specify

Select [Optional] for the

classification code settings, see

"Registering Classification

Codes", Operating Instructions.

"Collate has been cancelled."

Collate was canceled.

Decrease the number of files

sent to the printer or install the

optional SDRAM module. For

details about installing SDRAM

module, contact your service

representative.

"Command Error"

An RPCS command error

occurred.

Check that the communication

between a device and the

printer is working correctly.

"Compressed Data Error."

The printer detected corrupt

compressed data.

• Check the connection

between the computer and

the printer.

• Check that the program

you used to compress the

data is functioning

correctly.

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When Messages Are Displayed

Message

Cause

Solution

"Data storage error."

You tried to print a Sample Print, The hard disk is required when

Locked Print, Hold Print, or

Stored Print file while the hard

disk was not installed.

printing a Sample Print, Locked

Print, Hold Print, or Stored Print.

If the message appear after

installing the hard disk, contact

your service representative.

"Duplex has been cancelled."

Duplex printing was canceled.

• Select the proper paper

size for the duplex

function. For details about

paper size, see page 38

"Paper Size

page 26 "Turning On/Off the

• Change the setting for

"Apply 2 sided" in [System

Settings] to enable duplex

printing for the paper tray.

For details about setting

"Apply 2 sided", see "Tray

Paper Settings", Operating

Instructions.

"Error has occurred."

A syntax error, etc., occurred.

An error occurred during

Check that the PDF file is valid.

Check that the data is valid.

"Error occurred. Either job was

printed with settings changed or printing, but it was skipped.

it was cancelled."

"Excdd max. No. of files to print While printing a Sample Print,

Delete unneeded files stored in

the printer.

for temp./stored jobs."

Locked Print, Hold Print, or

Stored Print file, the maximum

file capacity was exceeded.

"Excdd max. No. of files.(AT)"

While using the error job store

function to store Normal Print

jobs as Hold Print files, the

maximum file capacity for file

storage or Hold Print file

management (automatic) was

exceeded.

Delete Hold Print files

(automatic) or unneeded files

stored in the printer.

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3. Troubleshooting

Message

Cause

Solution

"Excdd max. No. of pages(AT)" While printing a Sample Print,

Locked Print, Hold Print, or

• Delete unneeded files

stored in the printer.

Stored Print file, the maximum

page capacity was exceeded.

• Reduce the number of

pages to print.

"Exceeded max. No. of pages

for temporary/stored jobs."

While printing a Sample Print,

Locked Print, Hold Print, or

Stored Print file, the maximum

page capacity was exceeded.

• Delete unneeded files

stored in the printer.

• Reduce the number of

pages to print.

"Exceeded max. pages. Collate The number of pages exceeds

Reduce the number of pages to

print.

is incomplete."

the maximum number of sheets

that can be used with Collate.

"Exceeded the maximum unit

count for Print Volume Use. The permitted to print has been

The number of pages the user is For details about Print Volum.

Use Limit., see Security Guide.

job has been cancelled."

exceeded.

"Failed to obtain file system."

PDF direct printing could not be Turn off the main power switch

performed because the file

system could not be obtained.

and then back on again. If the

message appears again,

contact your service

representative.

"File system is full."

"HDD is full."

The PDF file does not print out

because the capacity of the file the hard disk, or decrease the

system is full.

Delete all unnecessary files from

file size sent to the printer.

The hard disk became full while

printing a Sample Print, Locked

Print, Hold Print, or Stored Print

file.

• Delete unneeded files

stored in the printer.

• Reduce the data size of the

Sample Print, Locked Print,

Hold Print, or Stored Print

file.

"HDD is full."

When printing with the

Delete unneeded forms or fonts

registered in the printer.

PostScript 3 printer driver, the

hard disk capacity for fonts and

forms has been exceeded.

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When Messages Are Displayed

Message

Cause

Solution

"HDD is full. (Auto)"

The hard disk became full while

using the error job store function

to store Normal Print jobs as

Hold Print files.

• Delete unneeded files

stored in the printer.

• Reduce the data size of the

Temporary Print file

and/or the Stored Print

file.

"I/O buffer overflow."

An input buffer overflow

occurred.

• Select [Font Priority] for

[Memory Usage] in

[System].

• In [I/O Buffer] under the

[Host Interface] menu, set

the maximum buffer size to

a larger value.

• Reduce the number of files

being sent to the printer.

"Information for user

authentication is already

registered for another user."

The user name for LDAP

For details about User

Authentication, see Security

Guide.

Authentication or Integration

Server Authentication was

already registered in a different

server with a different ID, and a

duplication of the user name

occurred due to a switching of

domains (servers), etc.

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3. Troubleshooting

Message

Cause

Solution

"Insufficient Memory"

A memory allocation error

occurred.

PCL 5/PostScript 3

Select a lower resolution

on the printer driver. For

details about how to

change the resolution

setting, see the printer

driver Help.

PCL 6

Select a lower resolution

on the printer driver. For

details about how to

change the resolution

setting, see the printer

driver Help. On the printer

driver's [Detailed Settings]

tab, click [Print Quality] in

"Menu:", and then select

[Raster] in the "Vector/

Raster:" list. In some cases,

it will take a long time to

complete a print job.

• Install the optional SDRAM

module. For details about

installing SDRAM module,

contact your service

representative.

"Memory Retrieval Error"

A memory allocation error

occurred.

Turn off the main power switch

and then back on again. If the

message appears again,

replace the SDRAM. For details

about replacing SDRAM,

contact your service

representative.

"No response from the server.

Authentication has failed."

A timeout occurred while

connecting to the server for

LDAP Authentication or

Windows Authentication.

Check the status of the server.

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When Messages Are Displayed

Message

"Print overrun."

Cause

Solution

Images were discarded while

printing.

Select a lower resolution on the

printer driver. For details about

how to change the resolution

setting, see the printer driver

Help.

"Printing privileges have not

been set for this document."

The PDF document you have

tried to print has no privileges to document.

print.

Contact the owner of the

"Receiving data failed."

Data reception was aborted.

Job Reset is automatically

performed if the specified paper and then print the file again.

size is incorrect.

Resend the data.

Specify the correct paper size,

"The selected paper size is not

supported. This job has been

cancelled."

"Sending data failed."

The printer received a command Check that the computer is

to stop transmission from the

printer driver.

working correctly.

"The print job has been

The hard disk became full after

a file was stored.

Reduce the file size to be sent.

cancelled because capture

file(s) could not be stored:

Exceeded max. memory."

"The selected paper type is not

supported. This job has been

cancelled."

Job Reset is automatically

performed if the specified paper and then print the file again.

type is incorrect.

Specify the correct paper type,

"Unauthd. Copy Preventn. Error" The [Enter User Text:] field on

the [Unauthorized Copy

PCL 6/PostScript 3

On the printer driver's

Prevention for Pattern Details]

screen is blank.

[Detailed Settings] tab,

click [Effects] in "Menu:".

Select [Unauthorized

Copy Prevention], and

then click [Details] to

display [Unauthorized

Copy Prevention for

Pattern Details]. Enter text

in [Enter User Text:].

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3. Troubleshooting

Message

Cause

Solution

"Unauthorized Copy Prevention The resolution is set to a value

error occurred. Job cancelled." less than 600 dpi when

On the printer driver, set the

resolution to 600 dpi or higher,

[Unauthorized Copy Prevention] or deselect [Unauthorized Copy

is specified.

Prevention].

"User Paper Type Error"

The printer does not recognize

the paper type specified using

the printer driver.

Check that the printer is

connected to the network

correctly and bidirectional

communication is enabled. If the

problem persists, confirm the

user paper type settings of the

printer. For details, see

"Registering Unique Names to

Paper Types", Operating

Instructions.

"You do not have a privilege to The entered Login User Name

Check that the Login User

use this function. This job has

been cancelled."

or Login Password is not correct. Name and Login Password are

correct.

"You do not have a privilege to The logged in user is not

For details about how to set

use this function. This job has

been cancelled."

allowed to use the selected

function.

permissions, see Security Guide.

"You have no privilege to use

this func. Operation canceld."

The logged in user does not

have the privileges to register

programs or change the paper

tray settings.

For details about how to set

permissions, see Security Guide.

Messages during Direct print from a memory storage device

Message

"99: Error"

Causes

Solutions

This data cannot be printed.

The specified data is either

corrupt or not supported by

the Direct printing function

Check that the data is valid.

For details about the kinds of

data supported by the Direct

printing function from memory

from memory storage devices. storage devices, see "Direct

Printing from a Memory

Storage Device", Operating

Instructions.

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When Messages Are Displayed

If printing does not start, contact your service representative.

• The contents of errors may be printed on the Configuration Page. Check the Configuration Page in

conjunction with the error log. For details about how to print the Configuration Page, see "Test

Printing", Operating Instructions.

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3. Troubleshooting

When You Cannot Print

Problem

Cause

Solution

Printing does not start.

The power is off.

For details about how to turn on

the main power switch, see

Power".

Printing does not start.

The cause is displayed on the

screen of the control panel.

Check the error message or

warning status on the display

panel, and then take the

required action. For details

about solutions, see page 71

"When Messages Are

Displayed".

Printing does not start.

The interface cable is not

connected correctly.

For details about how to

connect interface cables

correctly, see

"Connecting the Printer",

Operating Instructions.

The correct interface cable is

not being used.

The type of interface cable to

use depends on the computer.

Be sure to use the correct one. If

the cable is damaged or worn,

replace it. For details about

interface cable, see

"Connecting the Printer",

Operating Instructions.

Printing does not start.

The interface cable was

Connect the interface cable

connected after the printer was before turning on the main

switched on. power switch.

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When You Cannot Print

Problem

Cause

Solution

Check the radio signal status of

Printing does not start.

If the printer is using wireless

LAN, failure to print might result the wireless LAN in [System

from a weak wireless signal.

Settings]. If the signal quality is

not satisfactory, move the

printer to a location where

radio waves can pass or

remove objects that might cause

interference.

You can check the signal status

only when wireless LAN is used

in infrastructure mode. For

details about the radio signal

status of the wireless LAN, see:

• "Host Interface",

Operating Instructions (for

SP 4510DN)

• "Interface Settings",

Operating Instructions (for

SP 4520DN)

Printing does not start.

If the printer is using wireless

LAN, when there is a

Turn off the microwave oven,

mobile phone, industrial

microwave oven, mobile phone, machine, scientific instrument, or

industrial machine, scientific

instrument, or medical

medical instrument which uses

the same frequency range and

instrument which uses the same then try printing again. If

frequency range near the

device, radio waves may be

interfering with the wireless

LAN's communication.

printing is successful, move the

device to a location where it

does not interfere.

Printing does not start.

If the printer is using wireless

LAN, SSID settings may be

incorrect.

Check that the SSID is correctly

set using the printer's display

panel. For details about SSID

Setting, see "Connecting to the

Wireless LAN Interface",

Operating Instructions.

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3. Troubleshooting

Problem

Cause

Solution

Printing does not start.

If the printer is using wireless

LAN, the receiver's MAC

address may be preventing

communication with the access

point.

Check the access point settings

when using the infrastructure

mode. Depending on the access

point, client access may be

filtered by MAC address. Also,

check that there are no

transmission problems between

the access point and wired

clients, and between the access

point and wireless clients.

Printing does not start.

The wireless LAN interface is not Make sure the orange LED is lit,

working.

and the green LED is lit or

flashing during transmission.

The Login User Name, Login

Check the Login User Name,

Password, or Driver Encryption Login Password, and Driver

Key is incorrect. Encryption Key.

Advanced encryption has been Check the settings of the

set using the Extended Security

function.

Extended Security function. For

details about Extended Security

function settings, see Security

Guide.

[List / Test Print] is disabled.

A mechanical error might have

occurred.

Contact your service

representative.

100

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When You Cannot Print

Problem

Cause

Solution

Printing does not start when

using the extended wireless

LAN in Ad-hoc Mode.

The correct Communication

Mode is not set.

• Turn the main power switch

off and then back on

again. For details about

how to turn on/off the

main power switch, see

page 26 "Turning On/Off

the Power".

• Change [Communication

Mode] in [System Settings]

to [802.11 Ad-hoc

Mode], and then select

[Off] for [Security

Method]. For details about

Communication Mode,

see:

• "Host Interface",

Operating Instructions

(for SP 4510DN)

• "Interface Settings",

Operating Instructions

(for SP 4520DN)

If printing does not start, contact your service representative.

When the Data In Indicator Does Not Light Up or Flash

When the Data In indicator does not light up or flash after a print job starts, data is not being sent to the

printer.

When the printer is connected to the computer using the interface cable

Check that the print port setting is correct. When connecting the printer to the computer using a

parallel interface, connect using LPT1 or LPT2.

1. Open the printer properties dialog box, and then click the [Ports] tab.

For details about displaying the printer properties dialog box, see "Displaying the Printer

Driver Properties with Windows", Operating Instructions.

2. In the [Print to the following port(s)] list, check that the correct port is selected.

Network connection

For details about the network connection, contact your administrator.

101

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3. Troubleshooting

Other Printing Problems

This section describes likely causes of and possible solutions for problems that can occur when a print

job is performed from a computer.

When You Cannot Print Properly

Problem

Cause

Solution

The printed image is smudged.

Settings for thick paper have not PCL 5e/5c

been configured when printing

on thick paper in the bypass

tray.

On the printer driver's

[Paper] tab, select [Bypass

Tray] in the "Input Tray:"

list. Then in the "Type:" list,

select a proper paper

type.

PCL 6/PostScript 3

On the printer driver's

[Detailed Settings] tab,

click [Paper] in "Menu:",

and then select [Bypass

Tray] in the "Input Tray:"

list. Then in the "Paper

Type:" list, select a proper

paper type.

Printed images contain blots or

are patchy.

The paper is damp.

Use paper that has been stored

in the recommended

temperature and humidity

conditions. For details about the

proper way to store paper, see

Printed images contain blots or

are patchy.

The printer is not on a level

surface.

The printer must be placed on a

stable and level surface. Check

the printer environment and

select an appropriate location.

For details about the printer's

environment, see "Install

Location", Operating

Instructions.

102

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Other Printing Problems

Problem

Cause

Solution

Printed images contain blots or

are patchy.

The paper is creased, curled, or Smooth out the wrinkles or

has blemishes.

replace the paper. For details

about paper, see page 43

"Paper Precautions".

The printed image is faded over The paper is damp.

the entire page.

Use paper that has been stored

in the recommended

temperature and humidity

conditions. For details about the

proper way to store paper, see

The printed image is faded over The paper is unsuitable. Printing Use recommended paper. For

the entire page. on coarse or treated paper details about recommended

might result in faint print image. paper, see page 38 "Paper

Size Specifications" and

page 41 "Paper Type

page 60 "Paper Settings".

The printed image is faded over If [On] is selected in the "Toner

PCL 6/PostScript 3

On the printer driver's

the entire page.

Saving:" list in the printer driver

settings, the entire page will be

faded when printed.

[Detailed Settings] tab,

click [Print Quality] in

"Menu:", and then select

[Off] in the "Toner Saving".

Images smudge when rubbed.

(Toner is not fixed.)

The specified paper type and

the paper that is actually loaded

might be different. For example,

thick paper might be loaded but

not specified as the paper type.

PCL 5e/5c

On the printer driver's

[Paper] tab, select a

proper paper type in the

[Type:] box.

PCL 6/PostScript 3

On the printer driver's

[Detailed Settings] tab,

click [Paper] in "Menu:",

and then select a proper

paper type in the "Paper

Type:" list.

103

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3. Troubleshooting

Problem

Cause

Solution

The printed image is different

from the image on the

computer's display.

Printing will be performed by

the printer's graphic processing

function.

PCL 6

On the printer driver's

[Detailed Settings] tab,

click [Print Quality] in

"Menu:", and then select

[Raster] in the "Vector/

Raster:" list.

The image is too dark or too

light.

The paper type settings are not

configured correctly.

Check that the paper loaded on

the paper tray or bypass tray

matches the paper type set on

the display panel. For details

about paper type settings, see

The image is too dark or too

light.

The paper is loaded reverse

side up. Printing on non-print

surfaces reduces print quality

and can damage the printer's

internal components.

Before printing on special

paper, check its surface

carefully. For details about

special paper, see page 43

"Paper Precautions".

Image is dirty.

Use of non-recommended toner Use genuine manufacturer

can result in a loss of print

quality and other problems.

toner. Contact your service

representative.

Printed graphics do not match

graphics on the screen.

If the printer driver is configured If you want to print accurately,

to use the graphics command, set the printer driver to print

the graphics command from the without using the graphics

printer is used to print.

command. For details about

settings for printer driver, see the

printer driver Help.

Print result differs from the

display.

A non-Windows operating

system is being used.

Check that the application

supports the printer driver.

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Other Printing Problems

Problem

Cause

Solution

Print result differs from the

display.

The printer is not selected for

printing.

Use the printer driver of the

printer and check that the printer

is the specified printer. For

details about how to open the

printer driver settings screen,

see "Displaying the Printing

Preferences dialog box from the

[Start] menu", Operating

Instructions.

Print result differs from the

display.

Data transmission failed or was Check whether there is failed or

canceled during printing.

canceled data remaining. For

details about how to identify the

cause of the error, see

"Checking Error Logs",

Operating Instructions.

Characters differ from the

display.

The loaded paper is unsuitable. Printing on recommended paper

produces better resolution. For

details about recommended

paper, see page 38 "Paper

Size Specifications" and

page 41 "Paper Type

Image position differs from the

display.

The page layout settings are not Check the page layout settings

configured correctly.

configured using the

application. For details about

page layout settings, see the

application's Help.

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3. Troubleshooting

Problem

Cause

Solution

Image position differs from the

display.

The page layout settings are not PCL 5e/5c

configured correctly.

On the printer driver's

[Paper] tab, select [Print

On] box, and then select

the desired size.

PCL 6 / PostScript 3

On the printer driver's

[Detailed Settings] tab,

click [Basic] in "Menu:",

and then select the desired

size in the "Print On:" list.

Lines of garbled or unwanted

alphanumeric characters

appear.

An incorrect printer language

might have been selected.

Select the correct printer driver,

and then print the file again.

Images are cut off, or excess is

printed.

You may be using paper smaller Use the same size paper as that

than the size selected in the

application.

selected in the application. If

you cannot load paper of the

correct size, use the reduction

function to reduce the image,

and then print. For details about

the reduction function, see the

printer driver Help.

Photo images are grainy.

Some applications print at a

lower resolution.

Use the application's or printer

driver's settings to specify a

higher resolution. For details

about printer driver's settings,

see the printer driver Help.

A solid line is printed as a

Dither patterns do not match.

PostScript 3

dashed line or appears blurred.

Change the dithering

settings on the printer

driver. For details about

the dithering settings, see

the printer driver Help.

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Other Printing Problems

Problem

Cause

Solution

PostScript 3

Fine lines are fuzzy with

inconsistent thickness or color,

or do not appear.

Super fine lines have been

specified in the application.

Change the dithering

settings on the printer

driver. For details about

the dithering settings, see

the printer driver Help.

If the problem continues

after you change the

dithering settings, use the

settings of the application

in which the image was

created to change the

color and thickness of the

lines.

Images appear only partially

colored.

The paper is damp.

Use paper that has been stored

in the recommended

temperature and humidity

conditions. For details about the

proper way to store paper, see

set the side fences, see page 45

Paper Misfeeds Occur Frequently

Problem

Cause

Solution

Paper is not fed from the

selected tray.

When you are using Windows, PCL 5e/5c

printer driver settings override

those settings using the display

panel.

On the printer driver's

[Paper] tab, select the

desired input tray in the

"Input Tray:" list.

PCL 6/PostScript 3

On the printer driver's

[Detailed Settings] tab,

click [Paper] in "Menu:",

and then select the desired

input tray in the "Input

Tray:" list.

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3. Troubleshooting

Problem

Cause

Solution

Images are printed at a slant.

Misfeeds occur frequently.

The tray's side fences might not Check that the side fences are

be locked.

locked. For details about how to

"Loading Paper into Paper

Trays" or page 50 "Loading

Paper into the Bypass Tray".

The paper is feeding in at a

slant.

Load the paper correctly. For

details about loading paper,

see page 45 "Loading Paper

into Paper Trays" or page 50

"Loading Paper into the Bypass

Tray".

The number of sheets loaded

exceeds the capacity of the

printer.

Load paper only as high as the

upper limit markings on the side

fences of the paper tray, or the

markings on the paper guides of

the bypass tray.

Misfeeds occur frequently.

The paper tray's side fences are Push the side fences lightly, and

set too tightly.

then reset them.

The paper is damp.

Use paper that has been stored

in the recommended

temperature and humidity

conditions. For details about the

proper way to store paper, see

paper, see page 38 "Paper

Misfeeds occur frequently.

The paper is too thick or too

thin.

Use recommended paper. For

details about recommended

Size Specifications" and

page 41 "Paper Type

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Other Printing Problems

Problem

Cause

Solution

Misfeeds occur frequently.

The paper is wrinkled or has

been folded/creased.

• Use recommended paper.

For details about

Other Printing Problems

Additional Troubleshooting

Problem

Causes

Solutions

It takes a long time to

complete a print job.

Photographs and other data intensive If the Data In indicator is

pages take a long time for the printer flashing, data has been

to process, so simply wait when

printing such data.

received by the printer. Wait

for a moment.

Changing the following

settings with the printer driver

may help speed up printing:

• Select [Speed] in "Print

Priority" list.

• Select a lower resolution.

For details about how to

change the settings, see the

printer driver Help.

Images are printed in the

wrong orientation.

The feed orientation you selected and Set the printer's feed

the feed orientation selected in the orientation and the printer

printer driver's option setup might not driver's feed orientation

be the same.

accordingly. For details about

settings for printer driver, see

the printer driver Help.

Optional components

connected to the printer are working.

not recognized.

Bidirectional communication is not

Set up optional devices on the

properties of the printer. For

details about how to set up

optional devices, see the

printer driver Help.

Combined printing, booklet The application or printer driver

Make sure the application's

paper size and orientation

settings match those of the

printer driver. If a different

paper size and orientation are

set, select the same size and

orientation.

printing, or Auto Reduce/

Enlarge printing does not

come out as expected.

settings are not configured correctly.

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3. Troubleshooting

Problem

Causes

Solutions

PCL 5e/5c:

Some types of data, such as The printer driver settings are not

graphics data or data from configured correctly.

certain applications, do not

On the printer driver's [Print

Quality] tab, select [600 dpi]

in the "Resolution" area.

print.

PCL 6:

• On the printer driver's

[Detailed Settings] tab,

click [Print Quality] in

"Menu:", and then select

[Quality] in the "Print

Priority:" list.

• On the printer driver's

[Detailed Settings] tab,

click [Print Quality] in

"Menu:", and then select

[Raster] in the "Vector/

Raster:" list.

PostScript 3:

On the printer driver's

[Detailed Settings] tab, click

[Print Quality] in "Menu:", and

then select [Photographic] in

the "Dithering:" list.

For details about the printer

driver settings, see the printer

driver Help.

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Other Printing Problems

Problem

Causes

Solutions

Some characters are not

printed or appear strange.

The printer driver settings are not

configured correctly.

PCL 5e/5c:

On the printer driver's [Print

Quality] tab, select [600 dpi]

in the "Resolution" area.

PCL 6:

• On the printer driver's

[Detailed Settings] tab,

click [Print Quality] in

"Menu:", and then select

[Quality] in the "Print

Priority:" list.

• On the printer driver's

[Detailed Settings] tab,

click [Print Quality] in

"Menu:", and then select

[Raster] in the "Vector/

Raster:" list.

PostScript 3:

On the printer driver's

[Detailed Settings] tab, click

[Print Quality] in "Menu:", and

then select [Text] in the

"Dithering:" list.

For details about the printer

driver settings, see the printer

driver Help.

Print speed or application

The printer driver settings are not

PCL 6

relinquishing speed is slow. configured correctly.

On the printer driver's

[Detailed Settings] tab,

click [Print Quality] in

"Menu:", and then select

[Speed] in the "Print

Priority:" list.

For details about the printer

driver settings, see the printer

driver Help.

Quit any other applications.

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3. Troubleshooting

Problem

Causes

Solutions

Print ends mid-job.

An error might have occurred.

Check the printer's display

panel to see if an error has

occurred.

A print instruction was

issued from the computer,

but printing did not start.

User Authentication may have been

set.

For details about User

Authentication, see Security

Guide.

PDF files do not print out/

cannot perform PDF direct

print.

PDF files are password-protected.

To print password-protected

PDF files, enter the password

in [PDF Menu].

PDF files do not print out/

cannot perform PDF direct

print.

PDF files cannot be printed if they are Change the PDF file security

print-disabled in PDF file security

setting.

PDF direct print produces

strange or malformed

characters.

Fonts were not embedded.

Memory is insufficient.

Embed fonts in the PDF file you

want to print, and then print.

"Resetting job..." appears

and printing is suspended.

In [System], select [Memory

Usage] to [Font Priority].

Printing did not start even

though the specified print

time has already passed.

[Jobs Not Printed As Machn. Was

Off] was set to [Do not Print] in

[Printer Features], but at the specified When Mach On] in [Printer

Set [Jobs Not Printed As

Machn. Was Off] to [Prt

printing time, the main power switch

was turned off or the printer was in

Low Power Mode.

Features].

This function is available for SP

4520DN only.

Printing did not start even

though the specified print

time has already passed.

The time set on the printer or

computer is incorrect.

Set the correct time on the

printer or computer.

Printing via wireless LAN is

slow.

The number of jobs exceeds the

capacity of the printer.

Reduce the number of jobs.

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Other Printing Problems

Problem

Causes

Solutions

Printing via wireless LAN is

slow.

• A communication error might

have occurred.

• Move the printer farther

away from the wireless

LAN device.

• Interference from other wireless

LAN devices can reduce the

communication speed

• If there are active

wireless LAN devices

nearby, move the printer

or disable those devices.

• If the printer is using a wireless

LAN, radio waves may be

interfering with the wireless

communication. This may occur

if there is a microwave oven,

cordless telephone, industrial

printer, scientific instrument, or

medical instrument using the

same frequency range near the

device.

• Turn off other printers or

instruments that use the

same frequency range,

and then try printing

again. If printing is

successful, move the

devices to a location

where they do not

interfere with the printer.

The Printed Image is Different from the Image on the Computer

Problem

Solutions

The printed image is different

from the image on the

computer's display.

When you use some functions, such as enlargement or reduction,

the layout of the image might be different from that displayed on

the computer display.

Images are cut off, or excess If you are using paper smaller than the paper size selected in the

pages are printed.

application, use the same size paper with that selected in the

application. If you cannot load paper of the correct size, use the

reduction function to reduce the image, and then print.

For details, see the printer driver's Help.

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3. Troubleshooting

Problem

Solutions

PDF Direct Print is not executed You must install an optional hard disk or set the value of [RAM

(PDF file is not printed).

Disk] in the System Menu to 2 MB or higher.

For details about [RAM Disk], see "System", Operating Instructions

When printing a PDF using a password, set the password of the

PDF file using the [Change PDF Password] menu in [PDF Menu] or

Web Image Monitor. For details about [Change PDF Password],

see "PDF Menu", Operating Instructions.

For details about Web Image Monitor, see Web Image Monitor

Help.

• PDF files not allowed to be printed by the PDF file security

setting cannot be printed.

• Highly compressed PDFs cannot be printed using PDF Direct

Print. Open the relevant application and print the PDF file

using the printer driver. Set the file format to standard PDF.

As a result of printing using PDF

Direct Printing, characters are

missing or misshapen.

Before printing, embed the font in the PDF file to be printed.

The paper size appears on the When PDF Direct Print is used, printout requires paper set within the

control panel and printing is not PDF file. When a message indicating a paper size appears, either

performed with PDF Direct Print. place the indicated size in the paper tray or perform Form Feed.

Also, if [Sub Paper Size] in the [System] menu is set to [Auto],

printing is performed assuming Letter size and A4 size to be the

same size. For example, when a PDF file set to A4 size paper is

printed using PDF Direct Print and Letter size paper is loaded in the

paper tray, or vice versa, the file will be printed out.

When Printer Is Not Functioning Properly

Problem

Solutions

Paper is not fed from the When you are using a Windows operating system, the printer

selected tray.

driver settings override those set using the control panel. Set the

input tray you want using the printer driver.

For details, see the printer driver's Help.

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Other Printing Problems

Problem

Solutions

Prints do not stack properly.

• Paper is damp. Use paper that has been stored properly. See