Payphone Contour 400
User guide
Features pages 18 – 27
find out how to get the most from your payphone
If you’d like to change the way any of these features work,
you can contact us using the details on page 34, or follow the
instructions in this section.
Subject to your contract
with BT Payphones,
you may not be able to
change some of these
features.
PIN change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
call barring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
call back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
call charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
minimum fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
memory buttons and the
big red button . . . . . . . . . . . . . . . . . . . . . . . . . . 22
new call types . . . . . . . . . . . . . . . . . . . . . . . . . . 23
display languages . . . . . . . . . . . . . . . . . . . . . 23
fake coins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
old coins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
new coins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
caller display . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
incoming operator call barring . . . . . . 26
time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
dialling types . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
incoming call barring . . . . . . . . . . . . . . . . . 27
switchboards . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
This payphone is mains powered, please refer to page 18 to see how your payphone
may be affected if power is disconnected.
Troubleshooting pages 28 – 29
how to solve some of the more common problems
Pre-funded accounts pages 30 – 31
Technical page 33
3
Making calls and managing your cash
Making a call using the handset
Making a loudspeaker call
1 Lift the handset and insert your money
1 Press the green LOUDSPEAKER button and insert
your money
eg INSERT 20p
eg INSERT 20p
2 Dial the number
2 Dial the number and wait for an answer
When you’ve dialled, the payphone will check that there’s
enough money to start the call. If there isn’t, it will eject the
first coin and request one of a higher value.
eg 020 7123 4567
eg 020 7123 4567
3 Speak towards the payphone when your call is
You can check how many seconds you’ll get for 10p
or the minimum fee for this call. Check your notice
for details.
answered
4 Press the green LOUDSPEAKER button when you’re
ready to end your call
3 Watch the display for information
The display shows how much time is left during the call.
When 20 seconds of call time is left, you’ll hear the pips.
If you don’t add any coins, the call will end.
Remember the payphone doesn’t return unused coins.
4
Making a call using a headset
1 Plug your headset into the headset lead and press the
blue HEADSET button
The light will come on.
INSERT 20p
2 Insert your money
3 Dial the number
eg
020 7123 4567
4 Press the blue HEADSET button when you’re ready to
end your call
5
Calling a memory number
1 Lift the handset, press the green LOUDSPEAKER
button or plug in your headset and press the blue
HEADSET button to start your call
eg INSERT 20p
2 Press the Memory button you want and wait for
the call to be answered
Any more coins you put in while the payphone is dialling
will be ejected.
eg
TAXI
Changing the speech volume
Press VOLUME up to four times to increase the
volume
Press VOLUME again to return to the initial volume
The Payphone Contour 400 is fitted with an
inductive coupler handset that makes calls easier
to hear when used with a suitable hearing aid.
This is a legal requirement. If you use a behind-
the-ear hearing aid, move the switch to the ‘T’ position and
hold the handset earpiece next to the hearing aid.
6
Making another call
1 Don’t hang up at the end of the first call
As long as you have the minimum fee left,
you can make another call.
2 Press the orange NEXT CALL button
please dial
3 Dial the next number you want
eg
020 7123 4567
4 Watch the display for information
7
The BIG RED BUTTON
Checking a number before you call
Callers can press the big red button to call for local
assistance in an emergency.
1 Do not start the call
You will need to programme the local assistance number
(see page 22).
2 Press H
KEy number
1 Press the big red button and wait for an answer
The LOUDSPEAKER and HEADSET lights will
come on. You can use the loudspeaker or the handset.
3 Dial the phone number you want and check the number
on the display
2 Press the big red button again to end the call
If you make a mistake as you dial, you can press
REDIAL & DELETE to delete the last number you dialled.
4 Lift the handset, press HEADSET or press
LOUDSPEAKER to start your call
eg INSERT 20P
5 Insert your money
The payphone will dial the number.
8
Checking the cost of your call
Answering an incoming call
The headset and loudspeaker lights will flash when the
payphone rings.
1 Start the call and press H
KEy number
1 Lift the handset, press the green LOUDSPEAKER
button or plug in your headset and press the blue
HEADSET button
2 Dial the phone number you want
The display will switch between the number you dial and the
charge for your call.
eg
£2.50
3 Press H
eg
INSERT 20P
4 Insert your money
The payphone will dial the number.
9
4
5
6
Press H
Switching pre-funding on
With a pre-funded account, callers don’t need to use coins
for calls to the four numbers they call most often. They just
need to enter their own PIN and press a memory button.
The cost of the call will be charged to their account.
acc pin 01
Press H
You can have up to 30 pre-funded accounts.
pin
The account holders will need to ask you to pay money into
their account before they can start making calls. They can
pay more money into their account during calls.
Enter the PIN that the account holder wants to use and
make a note of the PIN on page 30
This can be between 1 and 6 characters.
There’s a limit of £10 for each account. This can be increased
to £15, £20 or £25 subject to your contract with BT. For more
information, contact us using the details on page 34.
eg 1639
1
Lift the handset, unlock the top cover, enter your
owner PIN and relock the top cover
7
Press H
ENTER COINS
money
8
Enter up to £10 of coins to fund the account
2
3
Dial S76H
eg £9.50
prefunding x
9
Press H
Press Memory 3 to switch pre-funding on
ENTER TEL
prefunding
10
10 Enter the first phone number that the account holder
wants and press H
To change a pre-funded phone number
1
Follow steps 1 to 9 on page 10
You may not need to add more money.
11 Press Memory 1 to scroll through and choose the
charge band the payphone should use when the
account holder calls this number
2
3
Enter the new phone number and press H
12 Press H
Press Memory 1 to scroll through and choose the
charge band the payphone should use when the
account holder calls this number
MEMORY KEY
13 Press the Memory button that the account holder will
4
5
Press H
press to dial this number
MEMORY KEY
STORED
Press the Memory button that the account holder
wants to use to dial the number
The new number will replace the previous number stored on
that button.
14 Repeat steps 11 to 13 for the other three phone
numbers that the account holder wants
There’s a table on page 30 of this guide to
help you to keep a record of pre-funded
accounts.
STORED
11
To add money to an account
To delete an account
The account holder can also add money during a call to
top up their account.
Make sure you make a note of the credit held in the
account before you delete it. This information will be lost.
1 Lift the handset, unlock the top cover, enter your owner
PIN and relock the top cover
1 Lift the handset, unlock the top cover, enter your owner
PIN and relock the top cover
money
MONEY
2 Dial S79H
2 Dial S79H and press H again
ACCOUNT 01
ACCOUNT 01
3 Press Memory 3 or 4 to scroll through the accounts
3 Press Memory 3 or 4 to scroll through the accounts
4 Press H to check how much money is in an account
4 Press H to check how much money is in the account
Make a note of how much is in the account for your records.
Pressing H again changes the display back to the
account number. You can switch between the two displays
by pressing H.
5 Press H
eg ACCOUNT 01
£2.10
eg
6 Press REDIAL & DELETE
eg DEL ACC 01
5 Add the money to the account
£7.30
eg
7 Press H
DELETED
12
Making a pre-funded call
1 Lift the handset, press LOUDSPEAKER ON/OFF or
plug in your headset and press HEADSET ON/OFF
eg insert 20p
2 Press S, enter your PIN and press H
eg PLEASE DIAL
3 Press a Memory button to make your call
eg
020 7123 456
The payphone will dial the number and show the credit in the
account. You can insert coins during any call to top up
your account.
4 Replace the handset, press the HEADSET ON/OFF
button or press the LOUDSPEAKER ON/OFF button
to end the call
13
Using a text phone
Calls made using a text phone will be charged at the
normal payphone rate.
1 Plug your text phone into the socket
2 Press the green LOUDSPEAKER ON/OFF button to
start your call
3 Insert your money
4 Dial the number on the payphone keypad
eg 020 7123 456
5 Use your text phone as normal when your call is
connected
6 Remove the text phone from the socket when your call
is over and press the green LOUDSPEAKER button
If you don’t do this, other features may be affected.
14
Redialling the last number you called
Transferring a call from an extension
You can transfer a call from an extension phone to
the payphone.
1 Don’t hang up when you hear the engaged tone
You will need to programme 0800 on the red button
so you won’t be able to use it for local assistance calls
(see page 22).
2 Press the orange NEXT CALL button
please dial
1 Press the big red button
The call on the extension will be transferred to the payphone.
You can also answer the call using the handset or headset.
3 Press REDIAL & DELETE
The payphone will redial the last number for you.
eg
020 7123 456
2 Press the green LOUDSPEAKER ON/OFF button to
end your call
There’s a label for the red button packed
with your payphone. Write “Extension calls”
on the label and stick it above the button.
15
Using the owner mode
People who know the PIN can make calls without using
Using the control port
You can use the control port to connect keypads and other
coins. Usually this is only the owner of the payphone.
equipment to the phone.
If you would like more information on what equipment you
can connect to the control port, contact the Helpdesk. For
contact details, see page 34.
To switch this feature on, contact the Helpdesk. For contact
details, see page 34.
1 Lift the handset and press S
1 Plug your equipment into the control port
2 Follow the instructions for your equipment
pin
2 Enter your PIN
eg
1234
3 Press the orange NEXT CALL button
owner call
4 Dial the number
eg
020 7123 456
16
Checking your takings
1 Lift the handset and unlock the cover
pin
2 Press S66H
The display shows how much money the payphone has taken
since it was last reset. If you’re going to empty the cash tray,
reset the payphone to £0.
•
To leave the amount unchanged
Press H
eg
£32.40
•
To reset to £0
Press 0H
£0.00
•
To see how much the payphone has taken
since it was first used
Press H again
Emptying the cash tray
Unlock and remove tray. After you’ve emptied the
cash tray, make sure that you replace and lock it.
£145.76
eg
17
Features
Your Payphone Contour 400’s many features let
you choose just how you want it to work.
Programming the features yourself
Before you can programme the features you need to
begin the owner programming mode
Depending on your contract with BT, you can
change the way the features work. We can do
this for you if you contact the Helpdesk.
1 Lift the handset or press the green
LOUDSPEAKER ON/OFF button
We’ll need to know the telephone number of
your payphone, and we may also ask you some
security questions.
2 Unlock the top cover
3 Enter your PIN
4 Press H
For contact details, see page 34.
You can programme the features yourself if you
want to. The rest of this section tells you how.
5 Lock the top cover
Now you're ready to choose the feature you
want to programme.
Power loss
The Payphone Contour 400 is mains powered. If it is unplugged
or there is a power loss, only emergency calls will be possible.
These facilities will not work:
•
•
•
•
loudspeaker
headset
text phone
•
any equipment connected
to the serial port
backlit display
•
•
large button keypad
incoming calls
18
Feature
page
Feature
page
Programme your payphone to recognise
New coins when they’re introduced and to
reject Fake or Old coins
24
Use the PIN change feature if you think
someone else knows your PIN or you want
one that’s easier to remember
20
Switch on Call privacy if you’ve got more than
one phone connected to your line
25
25
26
Use Call barring to stop calls to certain numbers
20
20
Stop the last person called from making a
Call back to your phone so that other people
who are waiting have a chance to make their call
Display the phone number of your caller with
Caller display
You can use Incoming operator call barring to
stop operators connecting reverse charge calls to
your payphone
Alter the Call charges to give callers more
or less time for their money
21
21
22
22
23
23
You can change the Minimum fee if most
calls from your payphone are short
Extra features
Set the Time and Day so that your payphone can work out
Programme the Memory buttons with useful
phone numbers
26
26
27
27
what rate to charge for calls
Programme the big red button for help or to
transfer an extension call
If you’re on an older exchange, you might need to switch the
Dialling type from tone to pulse dialling
As your payphone doesn’t charge for incoming calls, you can
use Incoming call barring to bar them
Programme New call types if you want to
charge a specific fee for certain types of calls
Make Switchboard settings if your payphone is on a
switchboard and you need to dial a number to get an outside line
If you get a lot of people from overseas using
your payphone, you can let them choose their
Display language
19
Choose the feature to programme
Start
Programme …
… and watch the display
End
PIN change
H
SET TO _ _ _
Change your PIN if you think that
someone else has found out what it is
or if you want one that’s easier to
remember.
S74H
• Enter the PIN you want
Display
blinks to
confirm
change
Keeping your PIN safe
If you want to write your PIN down,
make sure you disguise it as another
number such as phone number or
birthday.
Call barring
H
FREE
You can stop calls from being made to
certain types of numbers, such as
international numbers.
S22H
S56H
• Press Memory 1 to choose the type of
Display
blinks to
confirm
change
call you want to bar
• Press Memory 3 to change between
barred ✘ and allowed ꢀ
Call back
H
LAST NO
You can stop the payphone from
accepting calls from the last number
that was dialled.
• Press Memory 3 to choose
whether calling the payphone back
is allowed ꢀ or not ✘
Display
blinks to
confirm
change
20
Choose the feature to programme
Start
Programme …
… and watch the display
End
Call charges
H
CHARGE 100
You can decide how much to charge for S24H
calls by changing the number of
Press Memory 3 to increase charge rate, or
press Memory 4 to decrease the rate
Display
blinks to
confirm
change
seconds callers get for 10p on all the
different types of call.
Your payphone is first set to charge rate 100.
You can choose any rate between 20 and 500.
The higher the charge rate the higher
the call charge.
How charge rates work: If callers get 60
seconds for 10p at charge rate 100, doubling
the charge rate to 200 halves the number of
seconds to 30 for 10p.
Payphone Contour 400 calculates
the cost of each call made
internally and does not require
meter pulses generated by the
exchange.
Minimum fee
H
20p
You can change the minimum fee for a
call – useful if most calls from your
payphone are short.
S64H
Press Memory 3 to increase the fee
in 10p steps, or
press Memory 4 to decrease the fee
in 10p steps
Display
blinks to
confirm
change
The highest setting is £1.
21
Choose the feature to programme
Start
Programme …
… and watch the display
End
Memory buttons and
the big red button
S63H
You can programme up to four
numbers which can be dialled by just
pressing the memory buttons.
Memory buttons
• Dial the phone number and press H
• Press the Memory button you want to
H
memory key
Display
blinks to
confirm
change
You can also programme the big red
button for local assistance. When you
choose this button, the display will say
HELP.
use for that number
• Press Memory 2 to choose the type
of call, such as fixed fee
If you choose a fixed fee, use Memory 3 and 4
to set the fee, then press H.
You can choose a fixed fee for memory
buttons so that all calls to that number
are charged a set amount of your
choice.
Big red button
• Dial the phone number for local
assistance and press H
If you enter 0800, you can use the red button
to transfer calls from an extension but you
won’t be able to use it to call for local
assistance.
memory
STORED
H
Display
blinks to
confirm
change
If you would like us to programme
names for your memory buttons, such
as TAXI, contact the Helpdesk. For
contact details, see page 34.
• Press the big red button
There’s a label for the red
button packed with your
payphone. Write who the red
button calls on the label and
stick it above the red button.
Clearing a memory button
• Press REDIAL when the display says…
• Press the Memory button you want
ENTER TEL
STORED
ENTER TEL
to clear
22
Choose the feature to programme
Start
Programme …
… and watch the display
End
New call types
H
_ _ _ _ _
When you dial a phone number, the
payphone looks at the number and
decides what rate to charge for that
call.
S39H
• If you’ve already programmed some
call types, press Memory 3 until the
display shows -----
• Enter the number
• Press H
Display
blinks to
confirm
change
You can alter the call type for numbers
so that you charge a different rate or
you can even set a fixed fee.
• Press H to bar the number, or press
Memory 1 to choose the charge rate
BARRED
For instance, you could set a certain
rate for international calls.
You can also bar calls to numbers that
start with certain codes.
Cancelling a call type
Follow the instructions above and press REDIAL when the display shows
the code you want to cancel
Display languages
H
LANGUAGE
You can let callers choose whether
to see the display messages in English,
French, German, Welsh, Spanish or
Italian.
S52H
• Press Memory 3 to switch the
languages on ꢀ or off ✘
• Lift the top cover and push the lever
Display
blinks to
confirm
change
to release the display cover
• Turn the card around to show the
flag symbols
23
Choose the feature to programme
Start
Programme …
… and watch the display
End
Fake coins
H
SLUG
You can stop fake coins or tokens –
called slugs – from being used to
make calls.
S86H
• Press HHHH
• Insert eight of the tokens or coins
Display
blinks to
confirm
change
Old coins
H
COIN 10P
You can stop coins that go out of
circulation from being used to make
calls.
S26H
S86H
• Press Memory 1 to select the coin
you want to stop
• Press Memory 3 to stop it from
Display
blinks to
confirm
change
COIN 10P X
being used for calls
New coins
H
TOKEN A1
You can programme your payphone
to recognise new tokens and coins.
The payphone will be better at
recognising the new token or coin
if you use eight different ones to
programme it.
• Insert eight of the tokens or coins
• Press Memory 3 or use the keypad to
Display
blinks to
confirm
change
set the value of the coin
You can programme up to two tokens
or coins.
24
Choose the feature to programme
Start
Programme …
… and watch the display
End
Call privacy
H
PRIVATE
If you have other phones connected
to the same line as your payphone,
the payphone could be used to listen
in to your extensions.
S77H
• Press Memory 3 to switch the privacy
feature on ꢀ or off ✘
Display
blinks to
confirm
change
You can stop people using your
payphone to listen in to calls made on
your extension by switching the
privacy feature on.
If call privacy is on, you will not be
able to transfer calls from your
extension to your payphone.
Caller display
H
DISPLAY
You can display the phone numbers
of people who call your payphone.
S36H
• Press Memory 3 to switch Caller display
on ꢀ or off ✘
Display
blinks to
confirm
change
25
Choose the feature to programme
Start
Programme …
… and watch the display
End
Incoming operator
call barring
S62H
You can bar incoming operator calls
to stop them connecting reverse
charge calls.
Press Memory 3 to bar, or
press Memory 4 to unbar operator calls
H
Display
blinks
Time
H
Display
blinks
TIME 14:26
tuesday
TONE
The time and day are used to work out
what rate to charge for calls.
S84H
S32H
S34H
Press Memory 3 to move time forward, or
press Memory 4 to move time back
Day
H
Display
blinks
The time and day are used to work out
what rate to charge for calls.
Press Memory 3 to move day forward, or
press Memory 4 to move day back
Dialling types
H
Display
blinks
Most phone exchanges use
Touchtone™ dialling which
makes musical notes as you dial.
If you can’t get through, try
switching to pulse dialling.
Press Memory 3 to change between tone
and pulse
26
Choose the feature to programme
Start
Programme …
… and watch the display
End
Incoming call barring
H
Display
blinks
You can stop your payphone from
S46H
Press Memory 3 or 4 to change between
answer ꢀ and answer ✘
Answer
answering incoming calls.
Switchboards
H
Your payphone can be connected
to a switchboard but some features
may be lost. Call the Helpdesk for
more information.
S72H
Automatic access code
• Enter the code for an outside line
• Press H
Display
blinks to
confirm
change
AUTOMATIC
PAUSE 3-5
• Press H
Automatic access code
The payphone dials the access number
automatically but you won’t be able to
make internal calls using the payphone.
• Press Memory 3 to increase, or
Memory 4 to decrease the time the
payphone waits to get an outside line
User keyed access code
User keyed access code
• Enter the code for an outside line
• Press H
Callers have to dial the access number
before they can make an external call.
You’ll be able to use the payphone for
internal calls.
AUTOMATIC
USER KEYED
EXTENSION
• Press Memory 1
• Press H
If you have any problems,
please contact the Helpdesk. For contact
details, see page 34.
• Enter the first digit of your extension
phone numbers
Cancelling a code
Follow the instructions above and press REDIAL when the display shows
the code you want to cancel
27
Troubleshooting
Problem
Solutions
Problem
Solutions
No dialling tone
• Check that the payphone is plugged
Line is busy
• Check that the payphone is plugged
into the phone socket
into the phone socket
• Check that the payphone is plugged
into an electrical 3 pin socket that
is switched on
• Check that the payphone is plugged
into an electrical 3 pin socket that
is switched on
• Contact the Helpdesk
• Contact the Helpdesk
for contact details, see page 34
for contact details, see page 34
Continuous dialling
tone after you dial
• Change dialling type, try again
• Contact the Helpdesk
Display says
• Check the cash tray is not full
EMERGENCY CALLS ONLY • Check that the coin slot is not
for contact details, see page 34
jammed
Display is blank
• Check that the payphone is plugged
Coins not accepted
Lost keys
• Check the cash tray is not full
• Check that the coin slot is not
into the phone socket
• Check that the payphone is plugged
into an electrical 3 pin socket that
is switched on
jammed
• Call the Helpdesk on
• Contact the Helpdesk
Freefone 0800 37 30 85
If you know your key numbers,
please have them ready
for contact details, see page 34
Poor reception
at other end
• Check hole on back of handset is
not covered during use
Unknown PIN
• Contact the Helpdesk
for contact details, see page 34
28
Problem
Solutions
Power loss
The Payphone Contour 400 is mains powered.
If it is unplugged or there is a power loss, only
emergency calls will be possible.
These facilities will not work:
Display says PIN
• Check that the programming lock
is locked and the key has been
removed
• loudspeaker
No ring
• Check that incoming calls are not
• headset
barred – see page 20
• text phone
• Check that you don’t have too
many phones connected to your
payphone line
• large button keypad
• any equipment connected to the serial port
• backlit display
Your Payphone Contour 400 has a REN
of 2, check that the total REN of all
your phones doesn’t add up to more
than 4.
• incoming calls
Each phone connected to a phone line
uses the signal that comes down the
line. The signal is only strong enough for
a few phones so you need to make sure
you don’t have too many phones
connected to the line. The REN number
is a guide to how much of the signal
your phone uses.
29
Pre-funded accounts
Use this table to keep a note of the pre-funding accounts you set up,
and give the account holder a copy of the next page with their details.
Account User’s name
PIN (optional)
Stored phone numbers (1 – 4)
ACCT01
1)
3)
2)
1)
4)
3)
ACCT02
ACCT03
ACCT04
ACCT05
ACCT06
ACCT07
ACCT08
ACCT09
ACCT10
2)
1)
4)
3)
2)
1)
4)
3)
2)
1)
4)
3)
2)
1)
4)
3)
2)
1)
4)
3)
2)
1)
4)
3)
2)
1)
4)
3)
2)
1)
4)
3)
2)
4)
30
Account User’s name
ACCT11
PIN (optional)
Stored phone numbers (1 – 4)
1)
3)
2)
1)
4)
3)
ACCT12
ACCT13
ACCT14
ACCT15
ACCT16
ACCT17
ACCT18
ACCT19
ACCT20
2)
1)
4)
3)
2)
1)
4)
3)
2)
1)
4)
3)
2)
1)
4)
3)
2)
1)
4)
3)
2)
1)
4).
3)
2)
1)
4)
3)
2)
1)
2)
4)
3)
4)
Account details
If the payphone does not work, it may not be possible to check the details in the pre-funded accounts.
Subject to your contract with BT, we may be able to check the credit in each account.
Contact the Helpdesk for more details. For contact details, see page 34.
31
Photocopy this
page and give a
copy to each
pre-funded
Using your pre-funded account
Name:
Account number:
account holder.
Add their details
in the spaces
provided.
Start your
call in the
normal
way
S
H
Press
Enter your
PIN
Press
1
2
3
4
1
2
3
4
Press the
memory
button
You can top End your
up your
account
during the
call
call in the
normal
way
you want
32
Technical
Protecting against vandalism
and theft
Maintaining your Payphone
Contour 400
VAT liability
If you are registered for VAT, you will
be required by HM Customs and Excise
to account for the VAT on the cash you
collect in your Payphone Contour 400.
Your Payphone Contour 400 is designed
for use in constantly supervised and
sheltered sites. It is not recommended for
locations where there is any risk of
vandalism or theft.
Keep the payphone clean and make sure
that the coin slots are always free of
obstructions.
Do not polish the keypad.
Liability for calls
Requirements for payphone notices
You must pay all the BT call charges.
Calls are charged at standard BT rates.
Connecting to the BT Network
OFTEL Regulations require you to display
a payphone notice which gives the
following information:
The Payphone Contour 400 is approved:
You can set the rate that you charge
for calls made from your Payphone
Contour 400.
•
•
to provide a public payphone service
•
details of limitations of access to the 100
operator service
for multi-frequency (tone) and loop
disconnect (pulse) dialling
You might want to use the money you
collect to contribute to the call charges
and rental charges.
•
•
•
•
what happens to unused coins
the minimum payment to make a call
the method of payment
•
for inductive coupling to appropriate
hearing aids
•
•
for Call barring
for use with compatible:
– PBXs
BT Chargecard calls
the full postal address of the location of
the payphone
Calls made with a BT Chargecard which is
charged to your Payphone Contour 400’s
phone number will be charged on your
phone bill in the normal way. You will not
be charged for calls made with other BT
Chargecards.
•
the person who should be contacted
about caller complaints
– PABXs
– key systems
– dealerboards
– key and lamp units
•
•
how calls are charged
an indication that 999 and 112 calls
are free
– automatic call distributors which
provide a BS6312 compatible port and
meet the requirements for simple
phones. Your supplier will be able to
provide you with a list of compatible
apparatus.
Installation
•
a warning that calls may be overheard
where other extensions are connected to
the same line.
This payphone must be installed by a BT
authorised engineer.
33
Your payphone details
Important information
Key number
Serial number
Phone number
Location
Make a note of your BT Contour 400
Payphone serial number which is
printed on the bottom of your phone
Your cash box key number
If you need any help, please visit our
website at www.bt.com/payphones
If you need to contact us, please send
an email with your query to
or call the Payphone Helpdesk free on
0800 25 25 41 and we will be pleased
to help you. Lines are open Monday to
Saturday, 8am to 6pm.
If you need replacement cash box keys,
please call the Tetrel Key Helpdesk
free on 0800 373 085.
If you would like to speak to our Sales
Team, please call the Payphone Sales
Desk free on 0800 11 55 11. Lines are
open Monday to Friday, 8am to 6pm
and Saturday from 9am to 2pm.
34
35
APPROVED
for connection
EC Declaration of Conformity
to the telecommunications
systems specified in
the instructions for
use subject to
the conditions set out
in them.
We:
Of:
Marconi Interactive Systems
Carr Lane, Chorley, Lancashire, PR7 3JP UK
Declare that model number: Contour 400
Equipment:
Network connection type:
Coin payphone for customer: British Telecom
PSTN Class 1.2
is (are) in conformity with the requirements of the R&TTE directive.
Directive 1999/5/EC of the European Parliament and of the Council
9 March 1999
Compliance is achieved by conformity to the following:
EN60950: 1992 (Generic Safety)
EN55022: 1998 (EMC Generic Emissions)
EN55024: 1998 (EMC Generic Immunity)
Authorised by
Colin McArdle
V.P. Product Development (on behalf of MIS)
Date of issue
15 June 2001
Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms part of any contract.
© British Telecommunications plc 2001
Registered office: 81 Newgate Street, London EC1A 7AJ
Registered in England No. 1800000
Produced by BT Payphones
Designed by Enterprise IDU
The Payphone Contour 400
conforms with European Directive
Printed in the UK
R&TTE 1999/5/EC
PHME 35156/7.2001
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