Health O Meter Wheelchair 2450KL User Manual

PRO PLUSTM PORTABLE WHEELCHAIR SCALE  
MODEL 2450KL  
BALANCE PORTATIVE PRO PLUSTM  
POUR FAUTEUIL ROULANT  
MODELE 2450KL  
BALANZA PORTABLE PRO PLUSTM PARA  
SILLA DE RUEDAS  
MODELO 2450KL  
OPERATION MANUAL  
MODE D'EMPLOI  
MANUAL DE OPERACIÓN  
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CAUTION AND WARNING  
To prevent injury and damage to your scale, please follow these instructions very carefully.  
For accurate weighing the scale must be placed on a flat and a stable surface, locking screw  
is locked properly and the scale bottom is not touching the floor.  
For accurate weighing, verify proper operation according to the procedure described in this  
manual before each use.  
Do not use in the presence of flammable materials.  
Operating at other voltages and frequencies than specified could damage the equipment.  
If the “LOW BAT” indicator activates, for accurate weighing, replace the batteries or connect  
the scale to an AC power source as soon as possible.  
SPECIFICATIONS  
GENERAL  
Health o meter’s Pro PlusTM Portable Wheelchair Scale Model 2450KL uses highly sophisticated  
microprocessor technology. Each precision instrument is designed to provide accurate, reliable  
and repeatable weight measurements and features that make the weighing process simple, fast  
and convenient.  
The scale is set up to use motion-sensing weighing technology, to determine the actual weight  
of a moving patient. The scale may be changed to measure live weight; see page 13 for  
instructions on changing the scale setting.  
The weight can be display in pounds (decimals, fractions of a lb or lb/oz) or in kilograms. The  
scale features low self-weight, width-adjustment mechanism to fit wheelchair various dimensions  
and a display assembly stand.  
The unit can be operated using its AC adapter or by 6-D cell batteries (not included).  
SCALE SPECIFICATIONS  
Capacity and Resolution  
Power Requirements  
Environmental  
600 Lb x 0.2 Lb / ¼ lb / 4 oz  
(270 Kg x 0.1 Kg)  
Adapter 120VAC - 6VDC - 60Hz or 6 x D size batteries  
Operating temperatures: 50°F to 95°F (10°C to 35°C)  
Storage temperatures: 30°F to 125°F (0°C to 50°C)  
Humidity: 85%  
Physical Dimensions  
Adjustable Platform  
Length: 31¾” (80 cm)  
Width: 23½” to 31¾”  
(60 cm to 80 cm)  
Weight: 23.6 Lb (10.7 Kg)  
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SET UP  
Parts List:  
(1) Scale Assembly  
(1) AC Adapter  
(1) Display Assembly  
(4) Plastic Feet Assemblies  
(1) Load Cell Cable  
Tools required: Phillips head screwdriver.  
Remove each assembly from the carton and unwrap packing material carefully to prevent  
scratching the unit’s parts.  
Figure 1. Assembly After Shipment  
Scale - Opening and Assembly Instructions  
1.  
2.  
Begin with the scale in the folded upright position resting on its ramps, as in Figure 2a.  
Lightly slide up the display assembly in the direction of the handle and remove it from the  
scale.  
3.  
Open the stand at the back of the display assembly and place the display assembly on a  
flat, stable table or on the floor.  
4.  
5.  
Open the scale and place it upside down on a level floor.  
Screw in the four plastic feet assemblies; do not tighten. Turn the scale assembly right  
side up on its feet.  
6.  
Tighten the locking knob located on the carrying handle  
NOTE: For accurate weighing, the locking knob must be completely tightened.  
7.  
Make sure that all scale parts are leveled at least ½” from the floor (pay special attention to  
the two folding hinges in the center). If necessary, raise the scale by opening all four  
plastic feet.  
8.  
Bring the wheelchair close to the scale ramps. Unscrew the width adjusting knob and  
adjust the scale width by moving the left ramp.  
NOTE: Often front and rear wheels on wheelchairs are not perfectly aligned. Make sure that  
both front and rear wheels mount the ramps.  
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SET UP  
Figure 2a  
Figure 2b  
9.  
Tighten the width adjusting knob in order to lock the width adjusting mechanism.  
10. Remove the stand at the rear of the display assembly by unscrewing 4 screws, in order to  
connect load cell cable and power cord to the display assembly (see Figure 3).  
11. Connect the load cell cable connector to the load cell port on the rear of the display  
assembly and insert and secure the cable into the center channel in the display.  
12. Connect power cord to the power port in the display assembly and insert and secure the  
cable into the 2nd channel from the left in the display.  
13. Install the stand on the rear of the display assembly and secure with four screws.  
14. Connect the load cell cable connector to the load cell port on the inner side of the right  
ramp.  
15. Screw/unscrew the plastic feet to level the scale.  
16. After the first assembly, for scale folding and moving purposes, leave the four plastic feet,  
power cord and load cell cable connected to the display assembly for the next use.  
Figure 3.  
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SET UP  
Preparing the Scale for Use  
1.  
2.  
3.  
4.  
Remove protective plastic film from keypad and display.  
Place batteries in the battery holder (see “Replacing Batteries”).  
Plug the scale’s AC adapter into the power source.  
Press the ON/OFF button to turn the scale on. The display will show “Health o Meter  
Pro-Plus” and then ”000Lb00oz”.(a)  
5.  
Place a weight [not to exceed 600 Lb (270 Kg)] on the scale. The display should read  
“WEIGHING“ until the weight calculation is complete and the weight is displayed.  
Press the KG/LB button to select the weight mode (Lb/Kg).(b) *  
Press the REWEIGH button; the scale should perform the weighting process again.  
Remove the weight from the scale, the scale will return to zero and the display will read  
“ZERO” on the left upper side of the screen along with ”000Lb00oz”.  
Disconnect the scale’s AC adapter from the power source. The scale will shut off. Press  
On/Off and the scale will switch to battery power.  
6.  
7.  
8.  
9.  
NOTE: If the set up procedure failed, refer to the troubleshooting instructions. If the problem is  
not corrected, refer to qualified service personnel.  
(a)  
To adjust the display backlight and/or contrast, please refer to page 13.  
To change the display mode in pounds to fractions or decimals, please refer to page 8.  
(b)  
Replacing Batteries  
Figure 4. Replacing Batteries  
#
(refer to the Parts List on page 21 for details on parts followed by  
)
1.  
2.  
3.  
4.  
5.  
6.  
7.  
8.  
Unplug the scale.  
Remove the battery cover from the display assembly.  
Disconnect battery holder cable connector from the scale-battery connector.  
Carefully remove the battery holder by sliding it out the display assembly.  
Replace the batteries with new ones.**  
Carefully position the battery holder into the display assembly.  
Plug the battery holder cable connector to the scale-battery connector.  
Attach the battery cover to the display assembly and install the screw.  
* To change the scale default units to kilograms, or to deactivate the LB/KG button,  
please contact Technical Support at 1 800 638-3722 or +1 708 598-9100.  
®
TM  
** We recommend the use of EVEREADY Energizer e2 batteries.  
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OPERATION INSTRUCTIONS  
1.  
Press the ON/OFF button to turn the scale on.  
2.  
3.  
Wait until ”000Lb00oz” and “ZERO” on the left side of the display will appear.  
Bring the wheelchair close to the scale ramps. Unscrew the width adjusting knob and  
adjust the scale width by moving the left ramp.  
NOTE: Often front and rear wheels on wheelchairs are not perfectly aligned. Make sure that  
both front and rear wheels mount the ramps.  
4.  
5.  
Tighten the width adjusting knob in order to lock the width adjusting mechanism.  
Make sure that all scale parts are leveled at least ½” from the floor (pay special attention  
for two folding hinges in the center). If necessary, raise the scale by opening all four plastic  
feet.  
6.  
7.  
If the wheelchair weight is known, enter the TARE value according to instructions in the  
“Menu”, para 02. If the wheelchair weight is unknown, place the wheelchair only on the  
platform; press REWEIGH. Enter the Automatic TARE by pressing the TARE button.  
Display will read ”000Lb00oz”.  
Move the wheelchair and patient over the ramps until the front wheelchair wheels are  
stopped by the ramp guardrails. The display should read “WEIGHING“ until the weight of  
the patient is displayed.  
8.  
9.  
We recommend reweighing after the patient is sitting still on the wheelchair on the platform  
by pressing the REWEIGH button.  
Remove the wheelchair and patient from the scale by moving straight back off the ramp.  
NOTE: The scale will always default to the settings and units last used.  
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OPERATION INSTRUCTIONS  
Figure 5. Keypad  
ITEM  
DESCRIPTION  
POWER  
FUNCTION  
Turns scale ON and OFF.  
ZERO  
Zeros the scale prior to weighing.  
Holds the value of the weighed object on the display until  
the button is pressed again to clear the value. Also used to  
scroll down in the menu.  
HOLD/RELEASE  
Allows repeated weighing of the patient without stepping  
off the scale.  
REWEIGH  
KG/LB button  
MENU  
Toggles between kilograms or pounds. Also used to scroll  
up in the menu.  
Enters the menu of the scale.  
Prompts entry of data to calculate the patient’s Body Mass  
Index (BMI).  
BMI  
PRINT  
Prints patient’s data (if printer is connected to the scale).  
Prompts entry of patient’s identification number (ID). This  
ID will be stored with all the weighing made until is cleared  
or a different ID is stored.  
ID  
Prompts entry of TARE value that will be deducted from  
the weight on the platform. Also releases tare weight  
(returns display to zero).  
TARE  
Reverts back one step when in the menu and data entry  
modes.  
EXIT  
ENTER  
Used to enter commands and values into the scale.  
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OPERATION INSTRUCTIONS  
MENU  
In the menu screen the user can set preferences and/or instruct the scale how to handle stored  
data. The menu can be navigated using the up and down keys (cd) or by entering the  
associated menu position number with the keypad. The menu has a “roll-over” way of working:  
when the user scrolls to the bottom of the menu and presses the down button, it will return to the  
top of the menu.  
Figure 6. Main Menu  
01 WEIGHT DISPLAY MODE  
(only applies to pound values, NOT the metric values)  
The user can set the screen display value in either fraction of pound (¼, ½ or ¾ lb), in pounds  
and ounces (resolution of 4 ounces) or in decimals (resolution of 0.2 lb). When kg is selected as  
the units of use, these settings have no effect. The mode that is selected is used through all the  
screens.  
Figure 7. Weight Display Mode  
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OPERATION INSTRUCTIONS  
02 TARE WEIGHT  
NOTE: Due to the scale’s sensitivity, we recommend using the REWEIGH function prior to  
setting the TARE weight, in order to eliminate any operator interference with the item to  
be tared out.  
There are two ways to manually enter a tare weight (such as the weight of a wheelchair, shoes,  
etc): press MENU (1) and select option 02-Tare Weight or press TARE (9). If there is no weight  
on the scale platform (value displayed is zero and there is no tare) and the user presses the  
TARE button (9), the Tare Weight window appears and prompts the user to enter the TARE  
value and to press ENTER. NOTE: The tare weight must be entered using the following  
increments: 4oz, 0.2lb, ¼lb. The value entered will display in minus (-). After the TARE has been  
entered, the scale goes back to normal operation. This TARE value is stored in memory until  
changed or cleared.  
Important: The TARE weight cannot exceed 125 lb.  
The number that is to be changed will  
flash and will move from the left to the  
right after the appropriate number was  
entered or by using the c key (left)  
and the d key (right).  
TARE display  
indicates the weight  
that has been tared  
out  
Figure 8. Tare Weight  
Automatic Tare  
The user can set a tare weight by pressing the TARE button (9) while there is a weight on the  
scale platform. The display will come to zero and TARE will be displayed to indicate there is a  
tare value in the memory (as displayed in Figure 8 above).  
Removing the Tare  
Additional pressing of the TARE button will delete the tare value from memory, TARE will  
disappear from the display and the scale will resume normal operation.  
03 DATA MANAGEMENT  
The scale manages patient data including patient ID, weight, height, tare and BMI. The value is  
stored in memory or transferred to PC. This function is performed by opening a new data file.  
OPENING A NEW DATA FILE:  
1. Press the ID button (7).  
2. Using the keypad, type in the identification number.  
3. Press ENTER.  
This scale will also calculate Body Mass Index (BMI).  
CALCULATING BMI:  
1. Place the patient on the scale platform.  
2. Press the BMI button (2).  
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OPERATION INSTRUCTIONS  
3. The scale will prompt you to enter the patient’s height. Use the keypad to enter the height in  
1/4" (1=1/4, 2=1/2, 3=3/4) or 1 cm increments (use inches for weight in lb, cm for kg). Press  
ENTER.  
4. Display will read the patient’s BMI.  
The scale offers you two options to manage your information: to transfer/download the values or  
to store them. The first option automatically downloads (transfers) the value to your PC. The  
second option stores the value in memory. The maximum capacity of the scale is 270 files of  
different data.  
01 Auto Download  
Automatic Download is the default option and will transfer the  
value to the PC as soon as the patient steps off the scale or  
when the user presses the HOLD/RELEASE button if it was  
kept in “HOLD”. If no PC is connected, the value is not  
transferred and not stored and will be lost after the load is  
removed from the scale.  
02 Store in memory  
The value is stored in memory  
for later download to PC.  
If the memory is close to full  
the user will be warned and  
given the option to transfer all  
values to the PC or to clear  
the memory of all values.  
03 Do not store data  
All the data will be cleared.  
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OPERATION INSTRUCTIONS  
04 Transfer now  
All the values stored in memory are transferred to the PC and  
the scale memory is cleared of all values. If the transfer was  
unsuccessful, the values are kept in memory until  
successfully transferred or cleared.  
05 Clear memory  
All the values stored in memory will be cleared.  
04 SCALE SETTINGS  
01 Auto Hold Time  
The user can determine how long to display the weight  
reading once it is determined, regardless of whether the  
patient remains on the platform. The scale defaults to no Auto  
Hold Time. The maximum setting is 20 seconds Hold Time.  
02 Sleep Time  
The user can set the time elapsed before the scale goes into  
the sleep mode. The default is 1 minute. When the scale  
goes into sleep mode, STANDBY is displayed on the screen.  
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OPERATION INSTRUCTIONS  
03 Auto Off Time  
The user can determine how long the scale will operate  
before turning off automatically due to inactivity. Default  
time is 10 minutes. If the value is set to zero, the auto off  
function is disabled.  
04 Tone Volume  
There is an option to adjust the beeping tone of the scale.  
This tone should sound when the scale has determined  
the weight on the platform, when a key is pressed, after  
the scale is turned on, at the end of self-test, or in the case  
of fault or warning.  
Use the c and d keys on the keypad to adjust the  
volume.  
Whenever the user presses the key to change a volume, a  
beep will sound to indicate the set volume level.  
05 Display Date and Time  
This option will turn on or  
turn off the date and time  
display.  
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OPERATION INSTRUCTIONS  
06 Display Backlight  
The user can set the brightness of the backlight.  
07 Display Contrast  
The user can set the brightness of the LCD.  
08 Live Weight  
By selecting “Yes” the user can set the Live Weight mode  
to deactivate the motion-sensing mode. In the Live Weight  
mode the weight displayed will fluctuate with the patient’s  
movement; the scale will not lock on quickly to the weight  
as is the case in the motion-sensing mode.  
Press the REWEIGH button to operate the motion-sensing  
mode and to determine the correct weight on the screen.  
To revert back to motion-sensing mode, change the Live  
Weight setting to “No”.  
05 SYSTEM SETTINGS  
01 Set Time & Date  
The user can set the time and date using the keypad.  
To set the time move between hours, minutes and  
seconds using the up and down keys cd and enter the  
values on the keypad. To jump to the AM/PM line press  
the ENTER button once.  
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OPERATION INSTRUCTIONS  
Set the date using the up and down keys cd and enter the  
values on the keypad.  
02 About  
This screen displays the software version of the scale.  
06 SYSTEM TEST  
01 Battery Test  
The scale will display the estimated amount of battery life  
remaining until the batteries will have to be replaced.  
NOTE: In order to complete the battery test, the scale must be  
powered by batteries only. Unplug the scale from AC power  
source prior to battery test.  
02 USB Connection  
The scale will test the connection to the PC and will display a  
message “Connection is OK” or ”NO Connection”.  
If “NO Connection” is displayed, check your USB connections  
on the scale and on your PC and retest the connection. Refer  
to qualified service personnel if problem persists.  
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OPERATION INSTRUCTIONS  
03 UI Test  
The scale has a diagnostic routine where it tests the User  
Interface (UI) hardware functionality (LCD, keypad). In order to  
do this the user has to press all the keys according to the  
messages displayed on the screen.  
If the requested command was not received or wrong button  
was pressed, the following message will be displayed.  
If after 10 seconds the requested command was not received,  
the following message will be displayed. If “UI Error Failure” is  
displayed, refer to qualified service personnel.  
07 USER SETTINGS  
01 Retain Entered Values  
This option allows the user to use the same values for ID,  
height and TARE between weighing. If this option is disabled,  
the user has to re-enter these values for each reading. If the  
values are not entered, only the weight is stored.  
NOTE: These values cannot be retained by ID number.  
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OPERATION INSTRUCTIONS  
02 Disp Height & ID  
When the user selects to  
display the height and ID of the  
user, it will be displayed at the  
bottom of the screen. We  
recommend the use of this  
function to ensure that the  
patient’s correct ID and height  
have been entered.  
03 Prompt For Height  
When this option is activated,  
the user will be asked to enter  
the patient’s height after every  
weighing.  
04 Prompt For ID  
When this option is activated,  
the user will be asked to enter  
the patient’s ID number after  
every weighing.  
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MAINTENANCE  
GENERAL  
This section provides instructions for maintenance, cleaning, troubleshooting and operator  
replaceable parts for the Pro PlusTM Portable Wheelchair Scale Model 2450KL. Maintenance  
operations other than those described in this section should be performed by qualified service  
personnel.  
MAINTENANCE  
Before first use and after periods of non-use, check the scale for proper operation and function.  
If the scale does not operate correctly, refer to qualified service personnel.  
1.  
2.  
Check overall appearance of the total scale for any obvious damage, wear and tear.  
Inspect AC adapter for cord cracking or fraying or for broken or bent prongs.  
CLEANING  
Proper care and cleaning is essential to ensure a long life of accurate and effective operation.  
Disconnect the scale from the AC power source.  
1.  
Clean all external surfaces with a clean damp cloth or tissue. Mild soap and water solution  
may be used. Dry with a clean soft cloth.  
2.  
3.  
Do not immerse the scale into cleaning or other liquid solution.  
Do not use Isopropyl Alcohol or other solutions to clean the display surface.  
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TROUBLESHOOTING  
Refer to the following instructions to check and correct any failure before contacting service  
personnel.  
SYMPTOM  
POSSIBLE CAUSE  
1. Dead Battery  
CORRECTIVE ACTION  
1. Replace batteries  
2. Use a different outlet  
3. Replace adapter  
Scale does not turn on  
2. Faulty electrical outlet  
3. Bad power supply  
Questionable weight or  
the scale does not zero  
1. External object  
1. Remove interfering object  
from the scale  
interfering with the scale  
2. The display did not show 2. Ask the patient to get off  
”0.0” before weighing  
the scale, zero the scale  
and begin weighing  
process again  
3. Scale is not placed on a  
level floor  
3. Place the scale on a level  
floor and begin weighing  
process again  
4. Scale is out of calibration 4. Check weight with known  
weight value  
5. Improper Tare  
5. Place the item to be tared  
on the scale ramps. Press  
REWEIGH. Once the  
weight of the item is  
displayed, press TARE.  
Place the patient and the  
tared item back on the  
scale. Press REWEIGH  
again.  
Weighing is performed but  
the display shows “weigh”  
and “reweigh” every few  
seconds; the weighing  
The patient is not sitting still  
Ask the patient to be still or  
you can change to live weight  
setting  
process takes too long and  
no weight is displayed.  
The display shows  
“Overload” message  
The load on the scale  
exceeds the capacity  
(600 Lbs)  
Remove the excess weight  
and use the scale according to  
its limits  
The display shows  
“LOW BAT” message  
The batteries are empty  
Replace batteries according to  
instructions  
The display shows  
There is a problem with one  
Check load cell cable  
“Load Cell Error” message  
or more load cells or the load connection at the display and  
cell cable is disconnected.  
platform assembly ports. If the  
problem is not corrected, refer  
to qualified service personnel  
to replace the defective load  
cell  
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CALIBRATION PATH  
The calibration is performed in Kg or Lb, according to the units of measure used upon entering  
into the calibration path.  
Operator Action  
Display  
1. Press ON/OFF button and immediately press and  
hold HOLD/RELEASE button for 3-4 seconds  
2. Press ENTER  
Calibration  
Process  
Enter load weight  
600.0  
3. Using cd keys and/or the keypad, set the  
calibration load to at least 200 lbs (for best results  
and greater accuracy, use a 600 lb weight). Press  
ENTER  
Zero calibration  
Please clear the scale  
4. Please clear the scale platform and press ENTER  
Zero calibration  
Please wait  
5. Please wait without touching or shaking the scale  
until the zero calibration process is finished  
6. Load the scale platform with the required weight  
and press ENTER  
Weight calibration  
Put: XXX.X  
Weight calibration  
Please wait  
7. Please wait without touching or shaking the scale  
until the calibration process is finished  
8. Press ENTER  
Calibration  
factor: X.XXXXX  
Calibration  
Please clear the scale  
Rebooting  
9. Please remove weight from the scale platform  
Please wait  
10. Please wait until the scale resumes normal  
operation  
Health O Meter  
Pro Plus  
EXPLODED VIEW OF SCALE  
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EXPLODED VIEW OF SCALE (continue)  
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PARTS LIST  
Key No.  
Part No.  
1109402-0  
3824801-0  
Description  
DISPLAY ASSEMBLY  
HEAD STAND  
Qty.  
1
1
1
2
3
4
5
6
7
8
9
10  
11  
PHIL. PAN HEAD SCREW NC8-32*5/16”  
MAIN BOARD TO CONNECTION CABLE  
PHIL. PAN HEAD SCREW NC6-32*1/4”  
RIGHT CONNECTION DIGITAL BOARD  
COUNTERSUNK PHIL. HEAD SCREW M4*6  
LOAD CELL MOUNTING PLATE  
LOAD CELL  
4
1
5
1
14  
4
4
2
1
2033702-0  
2138902-0  
3825201-0  
1304202-0  
401298  
STRAIN RELIEF BUSHING SR-5L-1  
RIGHT RAIL BASE  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
25  
26  
27  
28  
29  
30  
31  
32  
33  
34  
35  
36  
37  
38  
39  
40  
41  
42  
43  
44  
45  
46  
47  
48  
49  
50  
SOCKET HEAD CAP SCREW NC5/16-18*3/4”  
MODEL LABEL  
RIGHT CONN. BOARD TO LEFT CON. CABLE  
PHIL. PAN HEAD SCREW NC10-24*3/8”  
CENTER SECTION B  
SOCKET HEAD SCREW NC1/4-20*5/8”  
HINGE - SUGATSUNE SMH-83  
COUNTERSUNK PHIL. HEAD SCREW M4*8  
COUNTERSUNK PHIL. HEAD SCREW M4*12  
PANDVIT CCS19-S8-C  
LOCKING TV BAR  
T BAR  
DELRIN SPACER  
CENTER SECTION A  
PLASTIC FOOT NC3/8" ASSEMBLY  
LEXAN 0.5 SPACER  
LEFT RAIL BASE  
PLASTIC HANDLE  
KNOB  
RUNNER TEC ASSEMBLY  
LEFT CONNECTION DIGITAL BOARD  
MAT  
ADAPTER UNIT 6VDC 120VAC  
KEYPAD 600LB  
HEAD TOP  
LCD WINDOW  
LCD BOARD  
WN1412 CROSS HEAD SCREW K22L6  
DISPLAY TO EAGLE P.C.B CABLE  
WN1412 CROSS HEAD SCREW K30L6  
EAGLE BOARD  
HEAD BASE  
PHIL. PAN HEAD SCREW NC6-32*3/8”  
MODEL LABEL  
INPUT/OUTPUT PORTS LABEL  
PHIL. PAN HEAD SCREW NC4-40*1/4”  
BATTERY COVER  
RUBBER O RING  
BATTERY HOLDER  
8
1
1
3
1
8
2
6
6
1
1
1
1
1
4
1
1
1
1
2
1
2
1
1
1
1
1
4
1
4
1
1
6
1
1
1
1
1
1
2034001-0  
400117  
2267501-0  
3825801-0  
3824901-0  
3825001-0  
3826001-0  
2138903-0  
3825901-0  
420988  
411193  
3245801-0  
3822801-0  
400152  
2033801-0  
21  
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WARRANTY  
LIMITED WARRANTY  
What does the Warranty Cover?  
Pelstar LLC scales are warranted from date of purchase against defects of materials or in  
workmanship for a period of one (1) year. If product fails to function properly, return the product,  
freight prepaid and properly packed to Pelstar. See “To Get Warranty Service” below for  
instructions. If manufacturer determines that a defect of material or in workmanship exists,  
customers' sole remedy will be repair or replacement of scale at no charge. Replacement will be  
made with a new or remanufactured product or component. If the product is no longer available,  
replacement may be made with a similar product of equal or greater value. All parts including  
repaired and replaced parts are covered only for the original warranty period.  
Who is Covered?  
The original purchaser of the product must have proof of purchase to receive warranty service.  
Pelstar dealers or retail stores selling Pelstar products do not have the right to alter, or modify or  
any way change the terms and conditions of this warranty.  
What is Excluded?  
Your warranty does not cover normal wear of parts or damage resulting from any of the  
following: negligent use or misuse of the product, use on improper voltage or current, use  
contrary to the operating instruction, abuse including tampering, damage in transit, or  
unauthorized repair or alternations. Further, the warranty does not cover Acts of God, such as  
fire, flood, hurricanes and tornadoes. This warranty gives you specific legal rights, and you may  
also have other rights that vary from country to country, state to state, province to province or  
jurisdiction to jurisdiction.  
To get Warranty Service  
Make sure you keep your sales receipt or document showing proof of purchase.  
Call 1 (800) 638-3722 or 1 (708) 598-9100 to receive a return authorization number. Attach  
proof of purchase to your defective product along with your name, address, daytime telephone  
number and description of the problem. Carefully package the product and send with shipping  
and insurance prepaid to:  
Pelstar LLC  
Attention R/A#_____________  
Repair Department  
7400 W. 100th Place  
Bridgeview, IL 60455  
If your scale is not covered by warranty, or has been damaged, an estimate of repair costs or  
replacement costs will be provided to you for approval prior to servicing or replacing.  
Pelstar LLC  
7400 West 100th Place, Bridgeview IL 60455 • 1-800-638-3722 or 1-708-598-9100  
Health o meter ProPlus products are manufactured, designed and owned by Pelstar LLC.  
Health o meter® is a registered trademark of Sunbeam Products Inc., Boca Raton, FL 33431.  
ProPlusTM is a trademark of Pelstar LLC  
Patents Pending  
22  
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