HP Officejet 5600 All-in-One series
User Guide
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© Copyright 2005 Hewlett-Packard
Development Company, L.P.
–
–
–
Immigration papers
Selective service papers
Identification badges,
cards, or insignias
Warning This equipment
will be inoperable when
main power fails.
The information contained herein is
subject to change without notice.
●
Governmental stamps:
Reproduction, adaptation or
translation without prior written
permission is prohibited, except as
allowed under copyright laws.
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Food stamps
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Checks or drafts drawn on
Governmental agencies
Paper currency, traveler’s
checks, or money orders
Certificates of deposit
Copyrighted works
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Adobe and the Acrobat logo are either
registered trademarks or trademarks
of Adobe Systems Incorporated in the
United States and/or other countries.
Safety information
Warning To prevent fire or
Windows®, Windows NT®, Windows
ME®, Windows XP®, and Windows
2000® are U.S. registered
shock hazard, do not expose
this product to rain or any
type of moisture.
trademarks of Microsoft Corporation.
Always follow basic safety
Intel® and Pentium® are registered
trademarks of Intel Corporation.
precautions when using this product
to reduce risk of injury from fire or
electric shock.
Energy Star® and Energy Star logo®
are US registered marks of the United
States Environmental Protection
Agency.
Warning Potential shock
hazard
Publication number: Q5610-XXXXX
First edition: May 2005
1.
2.
Read and understand all
instructions in the Setup Guide.
Notice
Use only a grounded electrical
outlet when connecting the
device to a power source. If you
do not know whether the outlet
is grounded, check with a
qualified electrician.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an
additional warranty. HP shall not be
liable for technical or editorial errors
or omissions contained herein.
3.
Observe all warnings and
instructions marked on the
product.
4.
5.
6.
7.
Unplug this product from wall
outlets before cleaning.
Do not install or use this product
near water or when you are wet.
The Hewlett-Packard Company shall
not be liable for incidental or
consequential damages in connection
with, or arising out of the furnishing,
performance, or use of this document
and the program material which it
describes.
Install the product securely on a
stable surface.
Install the product in a protected
location where no one can step
on or trip over the power cord,
and where the power cord will
not be damaged.
Note: Regulatory information can be
8.
9.
If the product does not operate
normally, see the onscreen
Troubleshooting help.
It is not lawful in many places to make
copies of the following items. When in
doubt, check with a legal
No operator-serviceable parts
inside. Refer servicing to
qualified service personnel.
representative first.
●
Governmental paper or
documents:
10. Use in a well-ventilated area.
11. Use only with the power adapter
supplied by HP.
–
Passports
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Contents
HP All-in-One overview........................................................................................3
Find more information.......................................................................................... 9
Finish setting up your HP All-in-One................................................................17
Load originals and load paper...........................................................................43
Use the copy features........................................................................................53
Use the scan features......................................................................................... 57
Print from your computer..................................................................................61
Use the fax features...........................................................................................65
Order supplies....................................................................................................73
Order paper, transparency film, or other media ...................................................73
10 Maintain your HP All-in-One..............................................................................75
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11 Troubleshooting information.............................................................................89
12 HP warranty and support ................................................................................117
13 Technical information .....................................................................................125
Index.........................................................................................................................135
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HP All-in-One overview
1
You can access many HP All-in-One functions directly, without turning on your
computer. You can quickly and easily accomplish tasks such as making a copy or
sending a fax from your HP All-in-One.
This chapter describes the HP All-in-One hardware features, control panel functions,
and how to access the HP Image Zone software.
Tip You can do more with your HP All-in-One by using the HP Image Zone
software installed on your computer. The software includes copy, fax, scan,
and photo functionality, as well as troubleshooting tips and helpful information.
The HP Image Zone software does not support Mac OS 9 and OS 10.0.0 -
10.1.4.
The HP All-in-One at a glance
Label
Description
1
2
3
4
5
6
7
Automatic document feeder
Control panel
Control panel display
Output tray
Output tray extender
Input tray
Print-carriage access door
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Chapter 1
(continued)
Label
Description
8
Glass
9
Lid
10
11
12
13
14
Document feeder tray
Rear clean-out door
1-LINE and 2-EXT fax ports
Rear USB port
Power connection
Control panel features
The following diagram and related table provide a quick reference to your HP All-in-
One control panel features.
Label
1
Name and Description
On: Turn the HP All-in-One on or off. The On button is lit when the HP All-in-One
is on. The light blinks while performing a job.
'When the HP All-in-One is off, a minimal amount of power is still supplied to the
device. To completely disconnect the power supply to the HP All-in-One, turn the
device off, and then unplug the power cord.
2
3
Speed Dial: Select a speed dial number.
Redial/Pause: Redial the most recently dialed number, or insert a 3-second
pause in a fax number.
4
5
6
One-touch speed dial buttons: Access the first five speed dial numbers.
Keypad: Enter fax numbers, values, or text.
Attention light: When blinking, the attention light indicates an error has occurred
that requires your attention.
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(continued)
Label
Name and Description
7
Setup/?: Presents or removes the Setup Menu for generating reports, changing
fax and other maintenance settings, and accessing the Help menu. The topic that
you select from the Help menu opens a help window on your computer screen.
8
Left arrow: Decrease values on the control panel display.
OK: Select a menu or a setting in the control panel display.
Right arrow: Increase values on the control panel display.
Cancel: Stop a job, exit a menu, or exit settings.
9
10
11
12
13
14
15
16
Start Black: Start a black-and-white copy, scan, photo print, or fax job.
Start Color: Start a color copy, scan, photo print, or fax job.
Scan: Presents the Scan To menu for selecting a scan destination.
Fax: Presents the Fax Menu for selecting options.
Copy: Presents the Copy Menu for selecting options.
Menu overview
The following topics provide a quick reference to top-level menus that appear on the
HP All-in-One control panel display.
Copy Menu
The following Copy Menu options are available when you press the Copy button on
the control panel.
Number of Copies
Reduce/Enlarge
Copy Quality
Copy Paper Size
Paper Type
Lighter/Darker
Enhancements
Set New Defaults
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Fax Menu
The following Fax Menu options are available when you press the Fax button on the
control panel more than once.
Fax Number
Resolution
Lighter/Darker
How to Fax
Set New Defaults
Scan To menu
The following Scan To menu options are available when you press the Scan button
on the control panel. The options available on this menu vary depending on the
software applications installed on your computer.
HP Image Zone
Microsoft PowerPoint
Adobe Photoshop
HP Instant Share
Setup Menu
The following Setup Menu options are available when you press the Setup button on
the control panel.
1: Help
2: Print Report
3: Speed Dial Setup
4: Basic Fax Setup
5: Advanced Fax Setup
6: Tools
7: Preferences
The Help Menu is available from this menu. The Help Menu provides quick access to
key help topics. These topics display on your computer screen.
Text and symbols
You can use the control panel keypad to enter text and symbols when you set up
speed dial entries and the fax header information.
You can also enter symbols from the keypad when you dial a fax or phone number.
When the HP All-in-One dials the number, it will interpret the symbol and respond
accordingly. For example, if you enter a dash in the fax number, the HP All-in-One will
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pause before dialing the remainder of the number. A pause is useful if you need to
access an outside line before dialing the fax number.
Enter text using the keypad on the control panel
You can enter text or symbols by using the keypad on the control panel.
To enter text
1. Press the keypad numbers that correspond to the letters of a name. For example,
the letters a, b, and c correspond to the number 2, as shown on the button below.
Tip Press a button multiple times to see the available characters.
Depending on your language and country/region setting, additional
characters might be available other than the ones shown on the keypad.
2. After the correct letter appears, wait for the cursor to advance automatically to the
right, or press . Press the number that corresponds to the next letter in the
name. Press the button multiple times until the correct letter appears. The first
letter of a word is automatically set to uppercase.
To enter a space, pause, or symbol
➔
To insert a space, press Space (#).
To enter a pause, press Redial/Pause. A dash appears in the number sequence.
To enter a symbol, such as @, press the Symbols (*) button repeatedly to scroll
through the list of available symbols: asterisk (*), dash (-), ampersand (&), period
(.), slash (/), parentheses ( ), apostrophe ('), equals (=), number sign (#), at (@),
underscore (_), plus (+), exclamation (!), semicolon (;), question (?), comma (,),
colon (:), percent (%), and approximation (~).
To erase a letter, number, or symbol
➔
If you make a mistake, press to clear it, and then make the correct entry.
After you are done entering text, press OK to store your entry.
Use the HP Image Zone software
You can use the HP Image Zone software to access many features not available from
the control panel.
The HP Image Zone software is installed on your computer when you set up your
HP All-in-One. For further information, see the Setup Guide that came with your device.
Note If you selected the minimum installation of the HP Image Zone
software, the HP Image Zone Express software is installed rather than the full
application. HP Image Zone Express is recommended for computers with
limited memory resources. HP Image Zone Express includes a basic set of
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Chapter 1
photo editing features instead of the standard set that is included on the full
installation of HP Image Zone.
Any mention of the HP Image Zone software in this guide and in the onscreen
HP Image Zone Help refers to both versions of HP Image Zone unless
otherwise noted.
You can quickly and easily expand the functionality of your HP All-in-One by using the
HP Image Zone software. Look for boxes like this throughout the guide that provide
topic-specific tips and helpful information for your projects.
Access to the HP Image Zone software differs by operating system (OS). For
example, if you have a Windows computer, the HP Image Zone software entry point
is the HP Solution Center. If you have a Mac, the HP Image Zone software entry
point is the HP Image Zone window. Regardless, the entry point serves as the
launching pad for the HP Image Zone software and services.
To open the HP Image Zone software on a Windows computer
1. Do one of the following:
–
–
On the Windows desktop, double-click the HP Solution Center icon.
In the system tray at the far right of the Windows taskbar, double-click the
HP Digital Imaging Monitor icon.
–
On the taskbar, click Start, point to Programs or All Programs, select HP,
and then click HP Solution Center.
2. If you have more than one HP device installed, select the HP All-in-One tab.
Note On a Windows computer, the features available in the HP Solution
Center vary depending on the devices you have installed. The HP Solution
Center is customized to display icons associated with the selected device. If
the selected device is not equipped with a particular feature, then the icon for
that feature does not display in the HP Solution Center.
Tip If the HP Solution Center on your computer does not contain any icons,
an error might have occurred during the software installation. To correct this,
use the Control Panel in Windows to completely uninstall the HP Image Zone
software; then reinstall the software. For more information, see the Setup
Guide that came with your HP All-in-One.
To open the HP Image Zone software on a Mac
➔
Click the HP Image Zone icon in the Dock, and then choose a device.
The HP Image Zone window appears.
Note On a Mac, the features available in the HP Image Zone software
vary depending on the chosen device.
Tip Once the HP Image Zone software is opened, you can access the
Dock menu shortcuts by selecting and holding the mouse button over the
HP Image Zone icon in the Dock.
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Find more information
2
You can access a variety of resources, both printed and onscreen, that provide
information about setting up and using your HP All-in-One.
Sources of information
Setup Guide
The Setup Guide provides instructions for setting up your HP All-in-
One and installing software. Make sure you follow the steps in the
Setup Guide in order.
Note To take full advantage of the features on the HP All-in-One,
you might need to perform additional setup or set additional
preferences, described in the User Guide you are reading. For
If you have problems during setup, see Troubleshooting in the last
this User Guide.
User Guide
This User Guide contains information on how to use your HP All-in-
One, including troubleshooting tips and step-by-step instructions. It
also provides additional setup instructions to supplement those in
the Setup Guide.
HP Image Zone Tour (Windows)
The HP Image Zone Tour is a fun, interactive way to get a brief
overview of the software included with your HP All-in-One. You'll
learn how the HP Image Zone software can help you edit, organize,
and print your photos.
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Chapter 2
(continued)
HP Image Zone Help
The HP Image Zone Help provides detailed instructions on features
of your HP All-in-One that are not described in this User Guide,
including features that are only available using the HP Image Zone
software.
Windows
●
The Get step-by-step instructions topic provides information
on using the HP Image Zone software with HP devices.
The Explore what you can do topic provides more information
about the practical and creative things you can do with the
HP Image Zone software and your HP devices.
●
●
If you need further assistance or want to check for HP software
updates, see the Troubleshooting and support topic.
Mac
●
The How Do I? topic provides more information about the
practical and creative things you can do with the HP Image
Zone software and your HP devices.
●
●
The Get Started topic area provides information about
importing, modifying, and sharing your images.
The Use Help topic provides more information about finding
information in the onscreen Help.
Onscreen help from your device
Onscreen help is available from your device and contains additional
information on select topics.
To access onscreen help from the control panel
1. Press the Setup/? button.
2.
Press until the appropriate help topic appears, and then
press OK. The help topic opens on your computer screen.
Readme
The Readme file contains the most recent information which might
not be found in other publications.
Install the software to access the Readme file.
If you have Internet access, you can get help and support from the
HP website. This website offers technical support, drivers, supplies,
and ordering information.
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Use the onscreen Help
This User Guide provides just a sampling of the features available to help you get
started using your HP All-in-One. Explore the onscreen HP Image Zone Help that
came with your HP All-in-One software for information on all the features that your
HP All-in-One supports.
Note The onscreen Help also provides troubleshooting topics to assist you in
resolving any issues you might encounter with your HP All-in-One.
The way you access and use the onscreen Help varies slightly depending on whether
you are viewing the Help on a Windows computer or a Mac. Guidelines for using both
Help systems are included in the following sections.
Use the Help on a Windows computer
This section explains how to access the onscreen Help on a Windows computer. It
tells you how to use the navigation, search, and index features in the Help system to
find the specific information you need.
To access the HP Image Zone Help on a Windows computer
1. In the HP Solution Center, click the tab for your HP All-in-One.
2. In the Device Support area, click Onscreen Guide or Troubleshooting.
–
If you click Onscreen Guide, a pop-up menu appears. You can choose to
open the welcome page for the entire Help system or to go specifically to the
Help for your HP All-in-One.
–
If you click Troubleshooting, the Troubleshooting and support page
opens.
The following diagram highlights features for finding your way around the Help.
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Chapter 2
1
2
3
Contents, Index, and Search tabs
Display area
Help toolbar
Contents, Index, and Search tabs
The Contents, Index, and Search tabs enable you to find any topic in the HP Image
Zone Help.
●
Contents
The Contents tab provides a top-down view of the topics in the Help, similar to
the table of contents in a book. This is a useful way to find all the information
provided about a single feature, such as printing photos.
–
For information on tasks and features available from the control panel of your
HP All-in-One, open the 5600 series Help near the bottom of the list.
For troubleshooting information about your HP All-in-One, open the
Troubleshooting and support book, and then open the 5600 series
Troubleshooting book.
–
–
The other books listed on the Contents tab provide information on using the
HP Image Zone software to complete tasks on your HP All-in-One.
Sections that contain subtopics are indicated in
the list by a book icon. To view a list of the
subtopics within a book, click the + sign next to
the book icon. (The + sign changes to a - sign
when the section is already expanded.) To view
the information in a topic, click the book name or
topic name on the Contents tab. The selected
topic appears in the display area on the right.
●
Index
The Index tab provides an alphabetical list of index entries relevant to the topics
in the HP Image Zone Help.
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You can use the scroll bar on the right side of
the list to view the different entries, or you can
begin typing keywords in the text box above the
list. As you type, the list of index entries
automatically advances to the entries that begin
with the letters you type.
When you see an index entry that seems to be related to the information you are
trying to find, double-click the index entry.
–
If there is only one topic in the Help associated with that index entry, that
topic appears in the display area on the right.
–
If there are many applicable topics, the Topics Found dialog box appears.
Double-click any topic listed in the dialog box to view it in the display area.
●
Search
The Search tab enables you to search the entire Help system for specific words,
such as "borderless print".
Tip If any of the words you are entering are fairly common (such as
"print", in the "borderless print" example), you might want to place
quotation marks around the combination of words for which you are
searching. This limits your search so that the results are more relevant to
the information you need. Instead of returning all topics that contain either
the word "borderless" or the word "print", the search will only return topics
that contain the phrase "borderless print".
After entering your search criteria, click List
Topics to view all the Help topics that contain
the words or phrases you entered. The results
are listed in a three-column table. Each row
contains the topic Title, the Location in the Help
where the topic is contained, and the Rank,
assigned based on its relevance to your search
criteria.
By default, the results are sorted by Rank, so that the topic containing the most
instances of your search criteria is at the top of the list. You can also sort the
results by the topic's Title or Location, by clicking the table heading for that
column. To view the contents of a topic, double-click that row in the results table.
The selected topic appears in the display area on the right.
Display area
The display area on the right side of the Help window displays the Help topic you
select from one of the tabs on the left. Help topics include descriptive text, step-by-
step instructions, and illustrations, if applicable.
●
Topics often include links to other topics in the Help system where you can find
additional information. Sometimes a link automatically opens the new topic in the
display area. At other times, there might be more than one applicable topic. When
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Chapter 2
this is the case, the Topics Found dialog box appears. Double-click any topic
listed in the dialog box to view it in the display area.
●
●
Some topics include detailed instructions or additional information that is not
immediately visible on the page. Look for the words Show All or Hide All at the
top right side of the page. If these words are visible, it means there is additional
information hidden on the page. The hidden information is indicated by dark blue
text with an arrow. You can view the hidden information by clicking the dark blue
text.
Some topics include animated videos that show you how to use a particular
feature. These animations are identified by a video camera icon, followed by the
words "Show me how". When you click the "Show me how" link text, the
animation runs in a new window.
Help toolbar
The Help toolbar, shown below, contains buttons that enable you to move around the
topics in the Help. You can move backwards and forwards through topics that you
have already viewed, or you can click the Home button to return to the HP Image
Zone help contents page.
1
2
3
4
5
6
Show/Hide
Back
Forward
Home
Print
Options
The Help toolbar also contains buttons for changing the way the onscreen Help
appears on your computer screen. For example, if you need more room to view the
help topics in the display area on the right, you can hide the Contents, Index, and
Search tabs by clicking the Hide button.
Finally, the Print button enables you to print the page that is currently displayed on
the computer screen. If the Contents tab is visible on the left when you click Print,
the Print Topics dialog box appears. You can choose to print just the topic you are
currently viewing in the display area, or you can print the current topic plus any
subtopics associated with it. This feature is not available if the Index or Search tab is
visible on the right side of the Help window.
Use the Help on a Mac
This section explains how to access the onscreen Help on a Mac. It tells you how to
navigate and search the Help system to find the specific information you need.
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To access the HP Image Zone Help on a Mac
➔
On the Help menu in the HP Image Zone, choose HP Image Zone Help.
The HP Image Zone Help appears. The following diagram highlights features for
finding you way around the Help.
1
2
3
Navigation panes
Display area
Help toolbar
Navigation panes
The HP Image Zone Help opens in the Help Viewer. It is divided into three panes.
The left and center panes enable you to move around the topics in the Help. (The
right pane contains the display area, described in the next section.)
●
The left pane contains a list of all the sections in the Help.
–
–
–
For information on tasks and features that are available from the control
panel of your HP All-in-One, click the 5600 series Help.
For information on troubleshooting issues with your HP All-in-One, click the
5600 series Troubleshooting.
The other sections listed provide information on using the HP Image Zone
software to complete tasks on your HP All-in-One.
●
The center pane provides a top-down view of the topics in the section selected in
the left pane, similar to the table of contents in a book. This is a useful way to find
all the information provided about a single feature, such as printing photos.
Display area
The display area in the right pane displays the Help topic you select in the center
pane. Help topics include descriptive text, step-by-step instructions, and illustrations, if
applicable.
●
Many topics in the HP Image Zone Help include information about how to use a
feature from the control panel on the HP All-in-One as well as from the HP Image
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Chapter 2
Zone software on the Mac. Use the scroll bars to the right of the display area to
view all the content in a particular topic. Sometimes important information is not
visible in the window without scrolling.
●
Topics often include links or references to other topics in the Help system where
you can find additional information.
–
If the related topic appears in the same section of the Help, the topic
automatically opens in the display area.
–
If the related topic appears in a different section of the Help, the current topic
provides a reference telling you which section to choose from the left
navigation pane. You can either locate the related topic by using the center
navigation pane, or you can search for the topic, as described in the next
section.
●
Some topics include animated videos that show you how to use a particular
feature. These animations are identified by a video camera icon, followed by the
words "Show me how". When you click the video camera icon, the animation runs
in a new window.
Help toolbar
The Help toolbar, shown below, contains buttons that enable you to move around the
topics in the Help. You can move backwards through topics that you have already
viewed, or you can click the Help Center button to access Help for other software
applications on your Mac.
1
2
3
Back
Help Center
Search area
The Help toolbar also contains a text box that enables you to search the entire Help
system for specific words, such as "borderless print".
After entering your search criteria, press RETURN on your keyboard to view a list of all
the topics that contain the words or phrases you entered. The results are listed in a
three-column table. Each row contains the title of the Topic, the Relevance (assigned
based on its relevance to your search criteria), and the Location in the Help where
the topic is contained.
By default, the results are sorted by Relevance, so that the topic that best matches
your search criteria is at the top of the list. You can also sort the results by the Topic
or Location by clicking the table heading for that column. To view the contents of a
topic, double-click that row in the results table. The selected topic appears.
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Finish setting up your HP All-in-
One
3
After you have completed the steps in your Setup Guide, refer to this chapter to help
you finish setting up your HP All-in-One. This section contains important setup-related
information for your device, including information on setting preferences.
●
●
Change device preferences such as the language and country/region, the date,
and the volume of rings and button presses. For more information, see Set your
Complete the fax setup, including setting the answer mode, number of rings to
Set your preferences
Before you begin using your HP All-in-One, set the preferences described in this
section.
This User Guide provides just a sampling of the preferences available to help you get
started using your HP All-in-One. Explore the onscreen HP Image Zone Help that
came with your HP All-in-One software for information on all the preferences available
for controlling the behavior of your HP All-in-One. For example, the onscreen
HP Image Zone Help provides information on changing the scroll speed of messages
on the control panel display, setting redial options for faxing, and other preferences.
Set your language and country/region
The language and country/region setting determines which language the HP All-in-
One uses to display messages on the control panel display. Usually, you set the
language and country/region when you first set up the HP All-in-One. However, you
can change the setting at any time by using the following procedure.
1. Press Setup.
2. Press 7, and then press 1.
This selects Preferences and then selects Set Language & Country/Region.
3.
Press or to scroll through the languages. When your language appears,
press OK.
4. When prompted, press 1 for Yes or 2 for No.
5.
Press or to scroll through the countries/regions. When the country/region
you want to select appears, press OK.
6. When prompted, press 1 for Yes or 2 for No.
Set the date and time
You can set the date and time from the control panel. The date and time format is
based on the language and country/region setting. When you send a fax, the current
date and time are transmitted, along with your name and fax number, as part of the
fax header.
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Note In some countries/regions, the date and time stamp on the fax header is
a legal requirement.
If your HP All-in-One loses power, you need to reset the date and time.
1. Press Setup.
2. Press 6, and then press 3.
This selects Tools and then selects Date and Time.
3. Enter the month, day, and year by pressing the appropriate numbers on the
keypad. Depending on your country/region setting, you might enter the date in a
different order.
4. Enter the hours and minutes.
5. If your time is displayed in the 12-hour format, press 1 for AM, or 2 for PM.
The new date and time settings appear on the control panel display.
Adjust the volume
Your HP All-in-One provides three levels for adjusting the ring and speaker volume.
The ring volume is the volume of the phone rings. The speaker volume is the level of
everything else, such as the dial tones, fax tones, and button press beeps. The default
setting is Soft.
1. Press Setup.
2. Press 4, and then press 5.
This selects Basic Fax Setup and then selects Ring and Beep Volume.
3.
Press to select one of the options: Soft, Loud, or Off.
Note The beeps you hear when pressing buttons maintain the same
volume whether you choose Loud or Soft. These two options only affect
ring, dial, and other tones you hear when faxing. If you choose Off,
however, the sounds of button presses are also turned off.
If you select Off, you will not hear a dial tone, fax tones, or incoming ring
tones. With the Ring and Beep Volume set to Off, you cannot send a fax
using monitor dialing, such as when using a calling card to send a fax. For
4. Press OK.
Fax setup
After completing all the steps in the Setup Guide, use the instructions in this section to
complete your fax setup. Please keep your Setup Guide for later use.
In this section, you will learn how to set up your HP All-in-One so that faxing works
successfully with equipment and services you might already have on the same phone
line as your HP All-in-One.
Tip You can also use the Fax Setup Wizard (Windows) or Fax Setup Utility
(Mac) to help you quickly set up some important fax settings such as the
answer mode and fax header information. You can access the Fax Setup
Wizard (Windows) or Fax Setup Utility (Mac) through the HP Image Zone
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software. After you run the Fax Setup Wizard (Windows) or Fax Setup Utility
(Mac), follow the procedures in this section to complete your fax setup.
Set up the HP All-in-One for faxing
Before you begin setting up your HP All-in-One for faxing, determine which kind of
phone system your country/region uses. The instructions for setting up your HP All-in-
One for faxing differ depending on whether you have a serial- or parallel-type phone
system.
●
If you do not see your country/region listed in the table below, you probably have
a serial-type phone system. In a serial-type phone system, the connector type on
your shared telephone equipment (modems, phones, and answering machines)
does not allow a physical connection to the "2-EXT" port on your HP All-in-One.
Instead, all equipment must be connected at the telephone wall jack.
If your country/region is listed in the table below, you probably have a parallel-
type telephone system. In a parallel-type phone system, you are able to connect
shared telephone equipment to the phone line by using the "2-EXT" port on the
back of the HP All-in-One.
●
Note If you have a parallel-type phone system, HP recommends you use
the 2-wire phone cord supplied with your HP All-in-One to connect the
HP All-in-One to the telephone wall jack.
Countries/regions with a parallel-type phone system
Argentina
Canada
Colombia
Indonesia
Korea
Australia
Chile
Brazil
China
Greece
Ireland
India
Japan
Latin America
Philippines
Russia
Malaysia
Poland
Saudi Arabia
Taiwan
Venezuela
Mexico
Portugal
Singapore
Thailand
Vietnam
Spain
USA
If you are unsure which kind of telephone system you have (serial or parallel), check
with your telephone company.
Choose the right fax setup for your home or office
To fax successfully, you need to know what types of equipment and services (if any)
share the same phone line with your HP All-in-One. This is important because you
might need to connect some of your existing office equipment directly to your HP All-
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in-One, and you might also need to change some fax settings before you can fax
successfully.
To determine the best way to set up the HP All-in-One in your home or office, first
read through the questions in this section and record your answers. Next, refer to the
table in the following section and choose the recommended setup case based on your
answers.
Make sure to read and answer the following questions in the order they are presented.
1. Do you have a digital subscriber line (DSL) service through your telephone
company? (DSL might be called ADSL in your country/region.)
❑
❑
Yes, I have DSL.
No.
If you answered Yes, proceed directly to Case B: Set up your HP All-in-One with
DSL. You do not need to continue answering questions.
If you answered No, please continue answering questions.
2. Do you have a private branch exchange (PBX) phone system or an integrated
services digital network (ISDN) system?
If you answered Yes, proceed directly to Case C: Set up your HP All-in-One with
a PBX phone system or an ISDN line. You do not need to continue answering
questions.
If you answered No, please continue answering questions.
3. Do you subscribe to a distinctive ring service through your telephone company
that provides multiple phone numbers with different ring patterns?
❑
❑
Yes, I have distinctive ring.
No.
If you answered Yes, proceed directly to Case D: Fax with a distinctive ring
service on the same line. You do not need to continue answering questions.
If you answered No, please continue answering questions.
Are you unsure if you have distinctive ring? Many phone companies offer a
distinctive ring feature that allows you to have several phone numbers on one
phone line.
When you subscribe to this service, each phone number will have a different ring
pattern. For example, you can have single, double, and triple rings for the
different numbers. You might assign one phone number with a single ring to your
voice calls, and another phone number with double rings to your fax calls. This
allows you to tell the difference between voice and fax calls when the phone rings.
4. Do you receive voice calls at the same phone number you will use for fax calls on
your HP All-in-One?
❑
❑
Yes, I receive voice calls.
No.
Please continue answering questions.
5. Do you have a computer modem on the same phone line as your HP All-in-One?
❑
❑
Yes, I have a computer modem.
No.
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Are you unsure if you use a computer modem? If you answer Yes to any of the
following questions, you are using a computer modem:
–
–
–
Do you send and receive faxes directly to and from your computer software
programs through a dial-up connection?
Do you send and receive e-mail messages on your computer through a dial-
up connection?
Do you access the Internet from your computer through a dial-up connection?
Please continue answering questions.
6. Do you have an answering machine that answers voice calls at the same phone
number you will use for fax calls on your HP All-in-One?
❑
❑
Yes, I have an answering machine.
No.
Please continue answering questions.
7. Do you subscribe to a voice mail service through your telephone company at the
same phone number you will use for fax calls on your HP All-in-One?
❑
❑
Yes, I have a voice mail service.
No.
After you have completed answering the questions, proceed to the next section to
select your fax setup case.
Select your fax setup case
Now that you have answered all the questions about the equipment and services that
share the phone line with your HP All-in-One, you are ready to choose the best setup
case for your home or office.
From the first column in the following table, choose the combination of equipment and
services applicable to your home or office setting. Then look up the appropriate setup
case in the second or third column based on your phone system. Step-by-step
instructions are included for each case in the sections that follow.
If you have answered all the questions in the previous section and have none of the
described equipment or services, choose "None" from the first column in the table.
Note If your home or office setup is not described in this section, set up the
HP All-in-One as you would a regular analog phone. Make sure you use the
phone cord supplied in the box to connect one end to your telephone wall jack
and the other end to the port labeled "1-LINE" on the back of your HP All-in-
One. If you use another phone cord, you might experience problems sending
and receiving faxes.
Other equipment/
services sharing your
fax line
Recommended fax
setup for parallel-type
phone systems
Recommended fax
setup for serial-type
phone systems
None
(You answered No to all
questions.)
DSL service
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(continued)
Other equipment/
services sharing your
fax line
Recommended fax
setup for parallel-type
phone systems
Recommended fax
setup for serial-type
phone systems
(You answered Yes to
question 1 only.)
PBX or ISDN system
(You answered Yes to
question 2 only.)
Distinctive ring service
(You answered Yes to
question 3 only.)
Voice calls
(You answered Yes to
question 4 only.)
service
(You answered Yes to
questions 4 and 7 only.)
Computer modem
Not applicable.
Not applicable.
(You answered Yes to
question 5 only.)
Voice calls and computer
modem
(You answered Yes to
questions 4 and 5 only.)
Not applicable.
Not applicable.
machine
(You answered Yes to
questions 4 and 6 only.)
Voice calls, computer
modem, and answering
machine
(You answered Yes to
questions 4, 5, and 6 only.)
Voice calls, computer
modem, and voice mail
service
Not applicable.
(You answered Yes to
questions 4, 5, and 7 only.)
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For additional fax setup information, in specific countries/regions, see the Fax
Configuration website listed below.
Austria
Germany
Switzerland (French)
Switzerland (German)
United Kingdom
Case A: Separate fax line (no voice calls received)
If you have a separate phone line on which you receive no voice calls, and you have
no other equipment connected on this phone line, set up your HP All-in-One as
described in this section.
Back view of the HP All-in-One
1
2
Telephone wall jack
Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port
To set up your HP All-in-One with a separate fax line
1. Using the phone cord supplied in the box with your HP All-in-One, connect one
end to your telephone wall jack, then connect the other end to the port labeled "1-
LINE" on the back of your HP All-in-One.
Note If you do not use the supplied cord to connect from the telephone
wall jack to your HP All-in-One, you might not be able to fax successfully.
This special phone cord is different from the phone cords you might
already have in your home or office. If the supplied phone cord is too
enough for information on extending it.
2. Set the Auto Answer setting to On.
3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
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For information on changing this setting, see Set the number of rings before
When the phone rings, your HP All-in-One will answer automatically after the number
of rings you set in the Rings to Answer setting. Then it will begin emitting fax
reception tones to the sending fax machine and receive the fax.
Case B: Set up your HP All-in-One with DSL
If you have a DSL service through your telephone company, use the instructions in
this section to connect a DSL filter between the telephone wall jack and your HP All-in-
One. The DSL filter removes the digital signal that can interfere with your HP All-in-
One, so the HP All-in-One can communicate properly with the phone line. (DSL might
be called ADSL in your country/region.)
Note If you have a DSL line and you do not connect the DSL filter, you will
not be able to send and receive faxes with your HP All-in-One.
Back view of the HP All-in-One
1
2
3
Telephone wall jack
DSL filter and cord supplied by your DSL provider
Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port
To set up your HP All-in-One with DSL
1. Obtain a DSL filter from your DSL provider.
2. Using the phone cord supplied in the box with your HP All-in-One, connect one
end to the open port on the DSL filter, then connect the other end to the port
labeled "1-LINE" on the back of your HP All-in-One.
Note If you do not use the supplied cord to connect from the telephone
wall jack to your HP All-in-One, you might not be able to fax successfully.
This special phone cord is different from the phone cords you might
already have in your home or office.
3. Connect the DSL filter cord to the telephone wall jack.
Note If you have other office equipment or services attached to this
phone line, such as a distinctive ring service, answering machine, or voice
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mail, see the appropriate section in this section for additional setup
guidelines.
Case C: Set up your HP All-in-One with a PBX phone system or an ISDN line
If you are using either a PBX phone system or an ISDN converter/terminal adapter,
make sure you do the following:
●
If you are using either a PBX or an ISDN converter/terminal adaptor, connect the
HP All-in-One to the port that is designated for fax and phone use. Also, make
sure that the terminal adapter is set to the correct switch type for your country/
region, if possible.
Note Some ISDN systems allow you to configure the ports for specific
phone equipment. For example, you might have assigned one port for
telephone and Group 3 fax and another port for multiple purposes. If you
have problems when connected to the fax/phone port of your ISDN
converter, try using the port designated for multiple purposes; it might be
labeled "multi-combi" or something similar.
●
If you are using a PBX phone system, set the call waiting tone to "off".
Note Many digital PBX systems include a call-waiting tone that is set to
"on" by default. The call waiting tone will interfere with any fax
transmission, and you will not be able to send or receive faxes with your
HP All-in-One. Refer to the documentation that came with your PBX
phone system for instructions on how to turn off the call-waiting tone.
●
●
If you are using a PBX phone system, dial the number for an outside line before
dialing the fax number.
Make sure you use the supplied cord to connect from the telephone wall jack to
your HP All-in-One. If you do not, you might not be able to fax successfully. This
special phone cord is different from the phone cords you might already have in
your home or office. If the supplied phone cord is too short, see The phone cord
that came with my HP All-in-One is not long enough for information on extending it.
Case D: Fax with a distinctive ring service on the same line
If you subscribe to a distinctive ring service (through your telephone company) that
allows you to have multiple phone numbers on one phone line, each with a different
ring pattern, set up your HP All-in-One as described in this section.
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Chapter 3
Back view of the HP All-in-One
1
2
Telephone wall jack
Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port
To set up your HP All-in-One with a distinctive ring service
1. Using the phone cord supplied in the box with your HP All-in-One, connect one
end to your telephone wall jack, then connect the other end to the port labeled "1-
LINE" on the back of your HP All-in-One.
Note If you do not use the supplied cord to connect from the telephone
wall jack to your HP All-in-One, you might not be able to fax successfully.
This special phone cord is different from the phone cords you might
already have in your home or office. If the supplied phone cord is too
enough for information on extending it.
2. Set the Auto Answer setting to On.
3. Change the Answer Ring Pattern setting to match the pattern that the telephone
company assigned to your fax number.
For information on changing this setting, see Change the answer ring pattern
Note By default, your HP All-in-One is set to answer all ring patterns. If
you do not set the Answer Ring Pattern to match the ring pattern
assigned to your fax number, your HP All-in-One might answer both voice
calls and fax calls or it might not answer at all.
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
For information on changing this setting, see Set the number of rings before
Your HP All-in-One will automatically answer incoming calls that have the ring pattern
you selected (Answer Ring Pattern setting) after the number of rings you selected
(Rings to Answer setting). Then it will begin emitting fax reception tones to the
sending fax machine and receive the fax.
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Case E: Shared voice/fax line
If you receive both voice calls and fax calls at the same phone number, and you have
no other office equipment (or voice mail) on this phone line, set up your HP All-in-One
as described in this section.
Back view of the HP All-in-One
1
2
3
Telephone wall jack
Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port
Telephone (optional)
To set up your HP All-in-One with a shared voice/fax line
1. Using the phone cord supplied in the box with your HP All-in-One, connect one
end to your telephone wall jack, then connect the other end to the port labeled "1-
LINE" on the back of your HP All-in-One.
Note If you do not use the supplied cord to connect from the telephone
wall jack to your HP All-in-One, you might not be able to fax successfully.
This special phone cord is different from the phone cords you might
already have in your home or office. If the supplied phone cord is too
enough for information on extending it.
2. Do one of the following, depending on your phone system:
–
If you have a parallel-type phone system, remove the white plug from the
port labeled "2-EXT" on the back of your HP All-in-One, and then connect a
phone to this port.
–
If you have a serial-type phone system, you might plug your phone directly to
the telephone wall jack.
3. Now you need to decide how you want the HP All-in-One to answer calls,
automatically or manually:
–
If you set up the HP All-in-One to answer calls automatically, it answers all
incoming calls and receives faxes. Your HP All-in-One will not be able to
distinguish between fax and voice calls in this case; if you suspect the call is
a voice call, you will need to answer it before the HP All-in-One answers the
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Chapter 3
call. To set up the HP All-in-One to answer calls automatically, change the
Auto Answer setting to On.
–
If you set up the HP All-in-One to answer faxes manually, you must be
available to respond in person to incoming fax calls or your HP All-in-One
cannot receive faxes. To set up the HP All-in-One to answer calls manually,
change the Auto Answer setting to Off.
If you pick up the phone before the HP All-in-One answers the call and hear fax tones
from a sending fax machine, you will need to answer the fax call manually. For
Case F: Shared voice/fax line with voice mail
If you receive both voice calls and fax calls at the same phone number, and you also
subscribe to a voice mail service through your telephone company, set up your HP All-
in-One as described in this section.
Note You cannot receive faxes automatically if you have a voice mail service
at the same phone number you use for fax calls. You must receive faxes
manually; this means you must be available to respond in person to incoming
fax calls. If you want to receive faxes automatically instead, contact your
telephone company to subscribe to a distinctive ring service, or to obtain a
separate phone line for faxing.
Back view of the HP All-in-One
1
2
Telephone wall jack
Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port
To set up your HP All-in-One with voice mail
1. Using the phone cord supplied in the box with your HP All-in-One, connect one
end to your telephone wall jack, then connect the other end to the port labeled "1-
LINE" on the back of your HP All-in-One.
Note If you do not use the supplied cord to connect from the telephone
wall jack to your HP All-in-One, you might not be able to fax successfully.
This special phone cord is different from the phone cords you might
already have in your home or office. If the supplied phone cord is too
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enough for information on extending it.
2. Set the Auto Answer setting to Off.
You must be available to respond in person to incoming fax calls, or your HP All-in-
One cannot receive faxes. For information on receiving faxes manually, see Receive a
Case G: Fax line shared with computer modem (no voice calls received)
If you have a fax line on which you receive no voice calls, and you also have a
computer modem connected on this line, set up your HP All-in-One as described in
this section.
Since your computer modem shares the phone line with your HP All-in-One, you will
not be able to use both your computer modem and your HP All-in-One
simultaneously. For example, you cannot use your HP All-in-One for faxing if you are
using your computer modem to send an e-mail or access the Internet.
Back view of the HP All-in-One
1
2
3
Telephone wall jack
Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port
Computer with modem
To set up your HP All-in-One with a computer modem
1. Remove the white plug from the port labeled "2-EXT" on the back of your HP All-
in-One.
2. Find the phone cord that connects from the back of your computer (your
computer modem) to a telephone wall jack. Disconnect the cord from the
telephone wall jack and plug it into the port labeled "2-EXT" on the back of your
HP All-in-One.
3. Using the phone cord supplied in the box with your HP All-in-One, connect one
end to your telephone wall jack, then connect the other end to the port labeled "1-
LINE" on the back of your HP All-in-One.
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Note If you do not use the supplied cord to connect from the telephone
wall jack to your HP All-in-One, you might not be able to fax successfully.
This special phone cord is different from the phone cords you might
already have in your home or office. If the supplied phone cord is too
enough for information on extending it.
4. If your computer modem software is set to receive faxes to your computer
automatically, turn off that setting.
Note If you do not turn off the automatic fax reception setting in your
computer modem software, your HP All-in-One will not be able to receive
faxes.
5. Set the Auto Answer setting to On.
6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
For information on changing this setting, see Set the number of rings before
When the phone rings, your HP All-in-One will answer automatically after the number
of rings you set in the Rings to Answer setting. Then it will begin emitting fax
reception tones to the sending fax machine and receive the fax.
Case H: Shared voice/fax line with computer modem
If you receive both voice calls and fax calls at the same phone number, and you also
have a computer modem connected on this phone line, set up your HP All-in-One as
described in this section.
Since your computer modem shares the phone line with your HP All-in-One, you will
not be able to use both your computer modem and your HP All-in-One
simultaneously. For example, you cannot use your HP All-in-One for faxing if you are
using your computer modem to send an e-mail or access the Internet.
There are two different ways to set up your HP All-in-One with your computer based
on the number of phone ports on your computer. Before you begin, check your
computer to see if it has one or two phone ports.
●
If your computer has only one phone port, you will need to purchase a parallel
splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11
port on the front and two RJ-11 ports on the back. Do not use a 2-line phone
splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the
front and a plug on the back.) For additional details, see the 5600 series
Troubleshooting section in the onscreen HP Image Zone Help.
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Example of a parallel splitter
●
If your computer has two phone ports, set up your HP All-in-One as described
below.
Back view of the HP All-in-One
1
2
3
4
5
6
Telephone wall jack
"IN" phone port on your computer
"OUT" phone port on your computer
Telephone
Computer with modem
Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port
To set up your HP All-in-One to a computer with two phone ports
1. Remove the white plug from the port labeled "2-EXT" on the back of your HP All-
in-One.
2. Find the phone cord that connects from the back of your computer (your
computer modem) to a telephone wall jack. Disconnect the cord from the
telephone wall jack and plug it into the port labeled "2-EXT" on the back of your
HP All-in-One.
3. Connect a phone to the "OUT" port on the back of your computer modem.
4. Using the phone cord supplied in the box with your HP All-in-One, connect one
end to your telephone wall jack, then connect the other end to the port labeled "1-
LINE" on the back of your HP All-in-One.
Note If you do not use the supplied cord to connect from the telephone
wall jack to your HP All-in-One, you might not be able to fax successfully.
This special phone cord is different from the phone cords you might
already have in your home or office. If the supplied phone cord is too
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enough for information on extending it.
5. If your computer modem software is set to receive faxes to your computer
automatically, turn off that setting.
Note If you do not turn off the automatic fax reception setting in your
computer modem software, your HP All-in-One will not be able to receive
faxes.
6. Now you need to decide how you want the HP All-in-One to answer calls,
automatically or manually:
–
If you set up the HP All-in-One to answer calls automatically, it answers all
incoming calls and receives faxes. Your HP All-in-One will not be able to
distinguish between fax and voice calls in this case; if you suspect the call is
a voice call, you will need to answer it before the HP All-in-One answers the
call. To set up the HP All-in-One to answer calls automatically, change the
Auto Answer setting to On.
–
If you set up the HP All-in-One to answer faxes manually, you must be
available to respond in person to incoming fax calls or your HP All-in-One
cannot receive faxes. To set up the HP All-in-One to answer calls manually,
change the Auto Answer setting to Off.
If you pick up the phone before the HP All-in-One answers the call and hear fax tones
from a sending fax machine, you will need to answer the fax call manually. For
Case I: Shared voice/fax line with answering machine
If you receive both voice calls and fax calls at the same phone number, and you also
have an answering machine that answers voice calls at this phone number, set up
your HP All-in-One as described in this section.
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Back view of the HP All-in-One
1
2
3
4
5
6
Telephone wall jack
"IN" port on your answering machine
"OUT" port on your answering machine
Telephone (optional)
Answering machine
Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port
To set up your HP All-in-One with a shared voice/fax line with answering machine
1. Remove the white plug from the port labeled "2-EXT" on the back of your HP All-
in-One.
2. Unplug your answering machine from the telephone wall jack, and connect it to
the port labeled "2-EXT" on the back of your HP All-in-One.
Note If you do not connect your answering machine directly to your
HP All-in-One, fax tones from a sending fax machine might be recorded
on your answering machine, and you probably will not be able to receive
faxes with your HP All-in-One.
3. Using the phone cord supplied in the box with your HP All-in-One, connect one
end to your telephone wall jack, then connect the other end to the port labeled "1-
LINE" on the back of your HP All-in-One.
Note If you do not use the supplied cord to connect from the telephone
wall jack to your HP All-in-One, you might not be able to fax successfully.
This special phone cord is different from the phone cords you might
already have in your home or office. If the supplied phone cord is too
enough for information on extending it.
4. (Optional) If your answering machine does not have a built-in phone, for
convenience you might want to connect a phone to the back of your answering
machine at the "OUT" port.
Note If your answering machine does not let you connect an external
phone, you can purchase and use a parallel splitter (also known as a
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coupler) to connect both the answering machine and telephone to your
HP All-in-One. You can use standard phone cords for these connections.
5. Set the Auto Answer setting to On.
6. Set your answering machine to answer after four or fewer rings.
7. Change the Rings to Answer setting on your HP All-in-One to the maximum
number of rings supported by your device. (The maximum number of rings varies
by country/region.)
For information on changing this setting, see Set the number of rings before
When the phone rings, your answering machine will answer after the number of rings
you have set, and then play your recorded greeting. The HP All-in-One monitors the
call during this time, "listening" for fax tones. If incoming fax tones are detected, the
HP All-in-One will emit fax reception tones and receive the fax; if there are no fax
tones, the HP All-in-One stops monitoring the line and your answering machine can
record a voice message.
Case J: Shared voice/fax line with computer modem and answering machine
If you receive both voice calls and fax calls at the same phone number, and you also
have a computer modem and answering machine connected on this phone line, set
up your HP All-in-One as described in this section.
Since your computer modem shares the phone line with your HP All-in-One, you will
not be able to use both your computer modem and your HP All-in-One
simultaneously. For example, you cannot use your HP All-in-One for faxing if you are
using your computer modem to send an e-mail or access the Internet.
There are two different ways to set up your HP All-in-One with your computer based
on the number of phone ports on your computer. Before you begin, check your
computer to see if it has one or two phone ports.
●
If your computer has only one phone port, you will need to purchase a parallel
splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11
port on the front and two RJ-11 ports on the back. Do not use a 2-line phone
splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the
front and a plug on the back.) For additional details, see the 5600 series
Troubleshooting section in the onscreen HP Image Zone Help.
Example of a parallel splitter
●
If your computer has two phone ports, set up your HP All-in-One as described
below.
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Back view of the HP All-in-One
1
2
3
4
5
6
7
Telephone wall jack
"IN" phone port on your computer
"OUT" phone port on your computer
Telephone (optional)
Answering machine
Computer with modem
Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port
To set up your HP All-in-One to a computer with two phone ports
1. Remove the white plug from the port labeled "2-EXT" on the back of your HP All-
in-One.
2. Find the phone cord that connects from the back of your computer (your
computer modem) to a telephone wall jack. Disconnect the cord from the
telephone wall jack and plug it into the port labeled "2-EXT" on the back of your
HP All-in-One.
3. Unplug your answering machine from the telephone wall jack, and connect it to
the "OUT" port on the back of your computer modem.
This allows a direct connection between the HP All-in-One and your answering
machine, even though the computer modem is connected first in line.
Note If you do not connect your answering machine in this way, fax
tones from a sending fax machine might be recorded on your answering
machine, and you might not be able to receive faxes with your HP All-in-
One.
4. Using the phone cord supplied in the box with your HP All-in-One, connect one
end to your telephone wall jack, then connect the other end to the port labeled "1-
LINE" on the back of your HP All-in-One.
Note If you do not use the supplied cord to connect from the telephone
wall jack to your HP All-in-One, you might not be able to fax successfully.
This special phone cord is different from the phone cords you might
already have in your home or office. If the supplied phone cord is too
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enough for information on extending it.
5. (Optional) If your answering machine does not have a built-in phone, for
convenience you might want to connect a phone to the back of your answering
machine at the "OUT" port.
Note If your answering machine does not let you connect an external
phone, you can purchase and use a parallel splitter (also known as a
coupler) to connect both the answering machine and telephone to your
HP All-in-One. You can use standard phone cords for these connections.
6. If your computer modem software is set to receive faxes to your computer
automatically, turn off that setting.
Note If you do not turn off the automatic fax reception setting in your
computer modem software, your HP All-in-One will not be able to receive
faxes.
7. Set the Auto Answer setting to On.
8. Set your answering machine to answer after four or fewer rings.
9. Change the Rings to Answer setting on your HP All-in-One to the maximum
number of rings supported by your device. (The maximum number of rings varies
by country/region.)
For information on changing this setting, see Set the number of rings before
When the phone rings, your answering machine will answer after the number of rings
you have set, and then play your recorded greeting. The HP All-in-One monitors the
call during this time, "listening" for fax tones. If incoming fax tones are detected, the
HP All-in-One will emit fax reception tones and receive the fax; if there are no fax
tones, the HP All-in-One stops monitoring the line and your answering machine can
record a voice message.
Case K: Shared voice/fax line with computer modem and voice mail
If you receive both voice calls and fax calls at the same phone number, use a
computer modem on the same phone line, and subscribe to a voice mail service
through your telephone company, set up your HP All-in-One as described in this
section.
Note You cannot receive faxes automatically if you have a voice mail service
at the same phone number you use for fax calls. You must receive faxes
manually; this means you must be available to respond in person to incoming
fax calls. If you want to receive faxes automatically instead, contact your
telephone company to subscribe to a distinctive ring service, or to obtain a
separate phone line for faxing.
Since your computer modem shares the phone line with your HP All-in-One, you will
not be able to use both your computer modem and your HP All-in-One
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simultaneously. For example, you cannot use your HP All-in-One for faxing if you are
using your computer modem to send an e-mail or access the Internet.
There are two different ways to set up your HP All-in-One with your computer based
on the number of phone ports on your computer. Before you begin, check your
computer to see if it has one or two phone ports.
●
If your computer has only one phone port, you will need to purchase a parallel
splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11
port on the front and two RJ-11 ports on the back. Do not use a 2-line phone
splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the
front and a plug on the back.) For additional details, see the 5600 series
Troubleshooting section in the onscreen HP Image Zone Help.
Example of a parallel splitter
●
If your computer has two phone ports, set up your HP All-in-One as described
below.
Back view of the HP All-in-One
1
2
3
4
5
6
Telephone wall jack
"IN" phone port on your computer
"OUT" phone port on your computer
Telephone
Computer with modem
Phone cord supplied in the box with your HP All-in-One connected to the "1-LINE" port
To set up your HP All-in-One to a computer with two phone ports
1. Remove the white plug from the port labeled "2-EXT" on the back of your HP All-
in-One.
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2. Find the phone cord that connects from the back of your computer (your
computer modem) to a telephone wall jack. Disconnect the cord from the
telephone wall jack and plug it into the port labeled "2-EXT" on the back of your
HP All-in-One.
3. Connect a phone to the "OUT" port on the back of your computer modem.
4. Using the phone cord supplied in the box with your HP All-in-One, connect one
end to your telephone wall jack, then connect the other end to the port labeled "1-
LINE" on the back of your HP All-in-One.
Note If you do not use the supplied cord to connect from the telephone
wall jack to your HP All-in-One, you might not be able to fax successfully.
This special phone cord is different from the phone cords you might
already have in your home or office. If the supplied phone cord is too
enough for information on extending it.
5. If your computer modem software is set to receive faxes to your computer
automatically, turn off that setting.
Note If you do not turn off the automatic fax reception setting in your
modem software, your HP All-in-One will not be able to receive faxes.
6. Set the Auto Answer setting to Off.
You must be available to respond in person to incoming fax calls, or your HP All-in-
One cannot receive faxes. For information on receiving faxes manually, see Receive a
Change settings on the HP All-in-One to receive faxes
In order to receive faxes successfully, you need to change some settings on your
HP All-in-One.
Note The HP All-in-One is usually set up to receive faxes during the
HP Image Zone software installation through the Fax Setup Wizard (Windows
users) or Fax Setup Utility (Mac users). Depending on the information you
provided, the HP All-in-One will be set to receive faxes automatically or
manually. You can change the setting at any time from the control panel.
If you are unsure which settings to choose for the options described in this section,
Set the answer mode
The answer mode determines whether your HP All-in-One answers incoming calls or
not.
●
If you set the HP All-in-One to answer faxes automatically, the HP All-in-One will
answer all incoming calls and receive faxes. Set the Auto Answer setting to On.
If you set the HP All-in-One to answer faxes manually, you must be available to
respond in person to the incoming fax call or your HP All-in-One will not receive
●
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faxes. Set the Auto Answer setting to Off. For more information on receiving
1. Press Setup.
2. Press 4, and then press 2.
This selects Basic Fax Setup and then selects Auto Answer.
3.
Press to select On or Off.
4. Press OK to accept the setting.
Change the answer ring pattern (distinctive ringing)
Many phone companies offer a distinctive ringing feature that allows you to have
several phone numbers on one phone line. When you subscribe to this service, each
number will have a different ring pattern. You can set up your HP All-in-One to answer
incoming calls that have a specific ring pattern.
If you connect your HP All-in-One to a line with distinctive ringing, have your
telephone company assign one ring pattern to voice calls and another ring pattern to
fax calls. HP recommends that you request double or triple rings for a fax number.
When the HP All-in-One detects the specified ring pattern, it will answer the call and
receive the fax.
If you do not have a distinctive ring service, use the default ring pattern, which is All
Rings.
To change the answer ring pattern from the control panel
1. Verify that your HP All-in-One is set to answer fax calls automatically. For
2. Press Setup.
3. Press 5, and then press 1.
This selects Advanced Fax Setup and then selects Answer Ring Pattern.
4.
Press to select an option, and then press OK.
When the phone rings with the ring pattern assigned to your fax line, the HP All-in-
One answers the call and receives the fax.
Set the number of rings before answering
If you set the Auto Answer setting to On, you can specify how many rings should
occur before your HP All-in-One automatically answers the incoming call.
The Rings to Answer setting is important if you have an answering machine on the
same phone line as your HP All-in-One, because you want the answering machine to
answer the phone before the HP All-in-One does. The number of rings to answer for
the HP All-in-One should be greater than the number of rings to answer for the
answering machine.
For example, set your answering machine to answer in four rings or fewer and your
HP All-in-One to answer in the maximum number of rings supported by your device.
(The maximum number of rings varies by country/region.) In this setup, the answering
machine will answer the call and the HP All-in-One will monitor the line. If the HP All-
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in-One detects fax tones, the HP All-in-One will receive the fax. If the call is a voice
call, the answering machine will record the incoming message.
To set the number of rings before answering from the control panel
1. Press Setup.
2. Press 4, and then press 3.
This selects Basic Fax Setup and then selects Rings to Answer.
3.
Enter the appropriate number of rings by using the keypad, or press or to
change the number of rings.
4. Press OK to accept the setting.
Test your fax setup
You can test your fax setup to check the status of your HP All-in-One and to make
sure it is set up properly for faxing. Perform this test after you have completed setting
up your HP All-in-One for faxing. The test does the following:
●
●
●
●
●
Verifies the correct type of phone cord is connected to your HP All-in-One
Checks that the phone cord is plugged into the correct port
Checks for a dial tone
Checks for an active phone line
Tests the status of your phone line connection
The HP All-in-One prints a report with the results of the test. If the test fails, review the
report for information on how to fix the problem and rerun the test.
To test your fax setup from the control panel
1. Set up your HP All-in-One for faxing according to the setup instructions in this
chapter.
2. Insert the print cartridges and load full-size paper in the input tray before starting
the test.
3. Press Setup.
4. Press 6, then press 6 again.
This selects the Tools menu and then selects Run Fax Test.
The HP All-in-One displays the status of the test on the control panel display and
prints a report.
5. Review the report.
–
If the test passes and you are still having problems faxing, check the fax
settings listed in the report to verify the settings are correct. A blank or
incorrect fax setting can cause problems faxing.
–
If the test fails, review the report for more information on how to fix any
problems found.
6. After you pick up the fax report from your HP All-in-One, press OK.
If necessary, resolve any problems found and rerun the test.
For more information on resolving any problems found during the test, see The
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Set the fax header
The fax header prints your name and fax number on the top of every fax you send. HP
recommends that you set up the fax header by using the Fax Setup Wizard
(Windows users) or the Fax Setup Utility (Mac users) during the HP Image
Zone software installation. You can also set up the fax header from the control panel.
Note 1 In some countries/regions the fax header information is a legal
requirement.
Note 2 In Hungary, the subscriber identification code (fax header) can be set
or changed only by authorized personnel. For more information, contact your
authorized HP dealer.
1. Press Setup.
2. Press 4, and then press 1.
This selects Basic Fax Setup and then selects Fax Header.
3. Enter your personal or company name, and then press OK.
4. Enter your fax number by using the numeric keypad, and then press OK.
You might find it easier to enter fax header information by using the HP Image Zone
software that came with your HP All-in-One. In addition to entering fax header
information, you can also enter cover page information that will be used when you
send a fax from your computer and attach a cover page. For more information, see
the onscreen HP Image Zone Help.
Set up speed dialing
You can assign speed dial entries to fax numbers you use often. This lets you dial
those numbers quickly by using the control panel.
You can quickly and easily set up speed dial entries from your computer by using the
HP Image Zone software that came with your HP All-in-One. For more information,
see the onscreen HP Image Zone Help.
Create individual speed dial entries
You can create speed dial entries for fax numbers that you use frequently. If
necessary, you can also edit the name or fax number of a speed dial entry you have
already created.
Tip You can include individual speed dial entries in a group speed dial entry.
This enables you to send a fax to a group of people at one time. (The
maximum number of individual speed dial entries allowed in a group speed dial
entry varies by model.) For information on setting up a group speed dial entry,
1. Press Setup.
2. Press 3, and then press 1.
This selects Speed Dial Setup and then selects Individual Speed Dial.
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The first unassigned speed dial entry appears on the control panel display.
Press OK to select the displayed speed dial entry. You can also press or to
select an empty entry, and then press OK.
3.
4. Enter the fax number to assign to that entry, and then press OK.
5. Enter the name, and then press OK.
6. Press 1 if you want to set up another number, or press 2 if you are finished
creating speed dial entries.
Create group speed dial entries
You can place individual speed dial entries that you have set up into groups, so that
you can fax the same document to multiple recipients at once. (The maximum number
of individual speed dial entries allowed in a group speed dial entry varies by model.)
1. Press Setup.
2. Press 3, and then press 2.
This selects Speed Dial Setup and then selects Group Speed Dial.
The first unassigned speed dial entry appears on the control panel display.
3.
4.
Press OK to select the displayed speed dial entry. You can also press or to
select an empty entry, and then press OK.
Press or to scroll through the individual speed dial entries you set up, and
then press OK to select the appropriate entry.
5. Press 1 to add another individual speed dial entry, or press 2 if you are finished.
6. Enter the group speed dial name, and then press OK.
7. Press 1 to add another group, or press 2 if you are finished.
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Load originals and load paper
4
This chapter provides instructions for loading originals in the automatic document
feeder or on the glass to copy, scan, or fax; choosing the best paper type for your job;
loading paper in the input tray; and avoiding paper jams.
Load originals
You can load an original for a copy, fax, or scan job in the automatic document feeder
or on the glass. Originals that are loaded in the automatic document feeder will
automatically be fed into the HP All-in-One.
Load an original in the automatic document feeder
You can copy, scan, or fax a single- or multiple-page letter-, A4- (up to 25 pages of
plain paper), or legal-size document (up to 15 sheets of plain paper) by placing it in
the document feeder tray.
Caution Do not load photos in the automatic document feeder; this might
cause damage to your photos.
Note Some features, such as the Fit to Page copy feature, do not work when
you load your originals in the automatic document feeder. For more
To load an original in the automatic document feeder
1. Load your original, with the print side up, into the document feeder tray. Slide the
paper into the automatic document feeder until you hear a beep. This indicates
that the HP All-in-One detected the pages you loaded.
The automatic document feeder holds a maximum of 25 sheets of plain paper.
Tip For more help on loading originals in the automatic document feeder,
refer to the diagram engraved in the document feeder tray.
2. Slide the paper guides inward until they stop at the left and right edges of the
paper.
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Load an original on the glass
You can copy, scan, or fax up to letter- or A4-size originals by loading them on the
glass. If your original is legal-size or contains multiple full-size pages, load it in the
automatic document feeder. For more information, see Load an original in the
Note Many of the special features will not work correctly if the glass and lid
To load an original on the glass
1. Remove all originals from the document feeder tray, and then lift the lid on the
HP All-in-One.
2. Place your original print side down on the left front corner of the glass.
Tip For more help on loading an original, refer to the engraved guides
along the edge of the glass.
3. Close the lid.
Choose papers for printing and copying
You can use different types and sizes of paper in your HP All-in-One. Review the
following recommendations to get the best printing and copying quality. Whenever you
change paper types or sizes, remember to change those settings.
Recommended papers for printing and copying
If you want the best print quality, HP recommends using HP papers that are
specifically designed for the type of project you are printing. If you are printing photos,
for example, load HP Premium or HP Premium Plus photo paper in the input tray.
Note This device supports 10 x 15 cm (4 x 6 inch) with tab, A4-, letter-, and
legal- (US only) size paper only.
For borderless printing, the HP All-in-One only supports printing 10 x 15 cm (4
x 6 inch) paper with tab.
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For more information about HP papers, see the onscreen HP Image Zone Help, or go
to:
Note At this time, this portion of the site is available in English only.
To purchase HP papers, go to:
Papers to avoid
Using paper that is too thin or too thick, paper that has a slick texture, or paper that
stretches easily can cause paper jams. Using paper that has a heavy texture or does
not accept ink can cause printed images to smear, bleed, or not fill in completely.
Papers to avoid when printing
●
●
●
●
●
Paper with cutouts or perforations (unless specifically designed for use with HP
inkjet devices).
Highly textured stock, such as linen. It might not print evenly, and the ink can
bleed into these papers.
Extremely smooth, shiny, or coated papers not specifically designed for your
HP All-in-One. They can jam the HP All-in-One or repel the ink.
Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get
stuck, and the ink is more likely to smear.
Envelopes with clasps or windows. They can get stuck in the rollers and cause
paper jams.
●
●
Banner paper.
10 x 15 cm (4 x 6 inch) photo paper without tabs
Papers to avoid when copying
●
Any size paper other than those listed in the technical specifications chapter of
your printed User Guide.
●
Paper with cutouts or perforations (unless specifically designed for use with
HP inkjet devices).
●
●
●
Envelopes.
Banner paper.
Transparency film other than HP Premium Inkjet Transparency Film or
HP Premium Plus Inkjet Transparency Film.
Iron-On Transfers.
Multiple-part forms or label stock.
10 x 15 cm (4 x 6 inch) photo paper without tabs
●
●
●
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Load paper
This section describes the procedure for loading different types and sizes of paper
into your HP All-in-One for your copies, printouts, or faxes.
Tip To help prevent rips, wrinkles, and curled or bent edges, store all paper
flat in a resealable bag. If the paper is not stored properly, extreme changes in
temperature and humidity might result in curled paper that does not work well
in the HP All-in-One.
Load full-size paper
You can load many types of letter, A4, or legal paper into the input tray of your HP All-
in-One.
To load full-size paper
1. Remove the output tray and slide the paper-width guide to its outermost position.
2. Tap a stack of paper on a flat surface to align the edges, and then check the
paper for the following:
–
–
Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
Make sure all the paper in the stack is the same size and type.
3. Insert the stack of paper into the input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
Caution Make sure that the HP All-in-One is idle and silent when you
load paper into the input tray. If the HP All-in-One is servicing the print
cartridges or otherwise engaged in a task, the paper stop inside the
device might not be in place. You could push the paper too far forward,
causing the HP All-in-One to eject blank pages.
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Tip If you are using letterhead, insert the top of the page first with the
print side down. For more help on loading full-size paper and letterhead,
refer to the diagram engraved in the base of the input tray.
4. Slide the paper-width guide inward until it stops at the edges of the paper.
Do not overload the input tray; make sure the stack of paper fits within the input
tray and is no higher than the top of the paper-width guide.
5. Replace the output tray.
6. Flip the output tray extender up toward you.
Note When you use legal-size paper, leave the output tray extender
closed.
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Load 10 x 15 cm (4 x 6 inch) photo paper
You can load 10 x 15 cm (4 x 6 inch) photo paper into the input tray of your HP All-in-
One. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper
or HP Premium Photo Paper with tab. For more information, see Recommended
Note For borderless printing, the HP All-in-One only supports printing 10 x 15
cm (4 x 6 inch) paper with tab.
Tip To help prevent rips, wrinkles, and curled or bent edges, store all paper
flat in a resealable bag. If the paper is not stored properly, extreme changes in
temperature and humidity might result in curled paper that does not work well
in the HP All-in-One.
To load 10 x 15 cm (4 x 6 inch) photo paper with tab in the input tray
1. Remove the output tray.
2. Remove all paper from the input tray.
3. Insert the stack of photo paper into the far-right side of the input tray with the
short edge forward and the print side down. Slide the stack of photo paper
forward until it stops.
Load the photo paper so that the tabs are closest to you.
4. Slide the paper-width guide inward against the stack of photo paper until it stops.
Do not overload the input tray; make sure the stack of photo paper fits within the
input tray and is no higher than the top of the paper-width guide.
5. Replace the output tray.
For best results, set the paper type and paper size before copying or printing. For
information on changing paper settings, see the onscreen HP Image Zone Help.
Load index cards
You can load index cards into the input tray of your HP All-in-One to print notes,
recipes, and other text. To print a high-quality borderless image, see Load 10 x 15 cm
Note The device leaves a 1.2 cm (.5 inch) border on one short edge.
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Tip Before printing many cards, print one test card to make sure that the
border does not crop your text.
To load index cards in the input tray
1. Remove the output tray.
2. Remove all paper from the input tray.
3. Insert the stack of cards, print side down, into the far-right side of the input tray.
Slide the stack of cards forward until it stops.
4. Slide the paper-width guide inward against the stack of cards until it stops.
Do not overload the input tray; make sure the stack of cards fits within the input
tray and is no higher than the top of the paper-width guide.
5. Replace the output tray.
For best results, set the paper type and size before printing or copying. For more
information, see the onscreen HP Image Zone Help.
Load envelopes
You can load one or more envelopes into the input tray of your HP All-in-One. Do not
use shiny or embossed envelopes or envelopes that have clasps or windows.
Note For specific details on how to format text for printing on envelopes,
consult the help files in your word processing software. For best results,
consider using a label for the return address on envelopes.
To load envelopes
1. Remove the output tray.
2. Remove all paper from the input tray.
3. Insert one or more envelopes into the far-right side of the input tray with the
envelope flaps up and to the left. Slide the stack of envelopes forward until it stops.
Tip For more help on loading envelopes, refer to the diagram engraved
in the base of the input tray.
4. Slide the paper-width guide inward against the stack of envelopes until it stops.
Do not overload the input tray; make sure the stack of envelopes fits within the
input tray and is not higher than the top of the paper-width guide.
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5. Replace the output tray.
Load other types of paper
The following papers require extra attention to load them properly.
Note Not all paper sizes and paper types are available with all the functions
on the HP All-in-One. Some paper sizes and paper types can only be used if
you are starting a print job from the Print dialog box in a software application.
They are not available for copying or faxing. Papers that are only available for
printing from a software application are indicated as such.
HP Premium Inkjet Transparency Film
Insert the film so that the white transparency strip (with arrows and the HP logo) is on
top and is going into the input tray first.
Note The HP All-in-One cannot automatically detect the paper size or paper
type. For best results, set the paper type to transparency film before printing or
copying onto transparency film.
HP Iron-On Transfers
Locate the blue stripe on the nonprinting side of the transfer paper and then manually
feed one sheet at a time into the input tray with the blue stripe facing up.
Note 1 Flatten the transfer sheet completely before using it; do not load
curled sheets. To prevent curling, keep transfer sheets sealed in the original
package until you are ready to use them.
Note 2 This paper is for printing only.
HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards
Insert a small stack of HP greeting card paper into the input tray with the print side
down; slide the stack of cards forward until it stops.
Tip Make sure that the print portion of the greeting card is toward the device,
print-side down.
Note This paper is for printing only.
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HP Inkjet Labels
Always use letter or A4 label sheets designed for use with HP inkjet devices (such as
HP inkjet labels), and make sure that the labels are no more than two years old.
Labels on older sheets might peel off when the paper is pulled through the HP All-in-
One, causing subsequent paper jams.
Note This paper is for printing only.
To load labels
–
–
Fan the stack of labels to make sure none of the pages are sticking together.
Place a stack of label sheets on top of full-size plain paper in the input tray, label
side down. Do not insert labels one sheet at a time.
Avoid paper jams
To help avoid paper jams, follow these guidelines:
●
●
●
Close the output tray extender when you use legal-size paper.
Remove printed papers from the output tray frequently.
Prevent curled or wrinkled paper by storing all unused paper flat in a resealable
bag.
●
●
●
Ensure that paper loaded in the input tray lays flat and the edges are not bent or
torn.
Do not combine different paper types and paper sizes in the input tray; the entire
stack of paper in the input tray must be the same size and type.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make
sure the paper-width guide does not bend the paper in the input tray.
Do not force paper too far forward in the input tray.
Use paper types that are recommended for your HP All-in-One. For more
Do not leave originals on the glass. If you load an original in the automatic
document feeder while there is already an original on the glass, the original can
jam in the automatic document feeder.
●
●
●
troubleshooting section in the onscreen HP Image Zone Help.
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Use the copy features
5
The HP All-in-One enables you to produce high-quality color and black-and-white
copies on a variety of paper types, including transparencies. You can enlarge or
reduce the size of an original to fit a specific paper size, adjust the darkness of the
copy, and use special features to make high-quality copies of photos, including
borderless copies.
This chapter provides instructions for increasing copy speed, enhancing copy quality,
setting the number of copies to print, and guidelines for choosing the best paper type
and size for your job.
Tip For the best copy performance on standard copy projects, set the paper
size to Letter or A4, the paper type to Plain Paper, and the copy quality to Fast.
This User Guide provides just a sampling of the copy features available to help you
get started using your HP All-in-One to make copies. Explore the onscreen HP Image
Zone Help that came with your HP All-in-One software for information on all of the
copy settings that your HP All-in-One supports. For example, the onscreen HP Image
Zone Help provides information on copying multiple-page documents, enhancing light
areas of your copy, and more. For more information on the HP Image Zone Help, see
Make a copy
You can make quality copies from the control panel. Load multiple-page originals into
the document feeder tray.
To make a copy from the control panel
1. Make sure you have paper loaded in the input tray.
2. Load your original print side down on the left front corner of the glass or print side
up in the document feeder tray.
If you use the document feeder tray, place the pages so that the top edge of the
document goes in first.
3. Do one of the following:
–
–
Press Start Black to initiate a black-and-white copy job.
Press Start Color to initiate a color copy job.
Note If you have a color original, pressing Start Black produces a black-
and-white copy of the color original, while pressing Start Color produces
a full-color copy of the color original.
Change the copy settings
You can customize the copy settings of the HP All-in-One to handle nearly any task.
When you change copy settings, the changes are for the current copy job only. You
must set the changes as defaults for the settings to apply to all future copy jobs.
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To change the copy settings for the current job only
1. Press Copy repeatedly to display the appropriate menu. The following menus are
available:
–
–
–
–
–
–
–
–
Number of copies
Reduce/Enlarge
Copy Quality
Copy Paper Size
Paper Type
Lighter/Darker
Enhancements
Set New Defaults
2.
3. Do one of the following:
Press the until the appropriate setting appears.
–
–
To change more settings, press Copy.
This selects the current setting and displays the next menu.
To start the copy job, press Start Color or Start Black.
To save the current settings as defaults for future jobs
1. Make any needed changes to the settings in the Copy Menu.
2. Press Copy repeatedly until Set New Defaults appears.
3.
Press until Yes appears and then press OK.
Explore the onscreen HP Image Zone Help to learn how to perform special copy
projects such as enlarging and reducing copies, making multiple copies on a page,
and enhancing the quality of your copies.
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo
For the best quality when copying a photo, load photo paper in the input tray and
change your copy settings for the correct paper type and photo enhancement. You
might also want to use the photo print cartridge for superior print quality. With the tri-
color and photo print cartridges installed, you have a six-ink system. See Use a photo
print cartridge for more information.
To make a borderless copy of a photo from the control panel
1. Load 10 x 15 cm (4 x 6 inch) tabbed photo paper in the input tray.
Tip To make a successful borderless copy, you must have 10 x 15 cm (4
x 6 inch) tabbed photo paper loaded.
For more information on loading photo paper, see Load 10 x 15 cm (4 x 6
2. Load your original photo print side down on the left front corner of the glass.
Position the photo on the glass so the long edge of the photo is along the front
edge of the glass, as indicated by the engraved guides along the edge of the
glass.
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3. Press Copy repeatedly until Copy Paper Size appears.
4.
5. Press Copy repeatedly until Reduce/Enlarge appears.
6.
Press until 10 x 15 cm or 4 x 6 inches appears and then press OK.
Press until Fit to Page appears.
7. Press Start Black or Start Color.
The HP All-in-One makes a 10 x 15 cm (4 x 6 inch) borderless copy of your
original photo.
Note You can remove the tab from the copy of your photo once the ink
has completely dried.
Stop copying
➔
To stop copying, press Cancel on the control panel.
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Use the scan features
6
This chapter contains information on scanning to an application on your computer or
to an HP Instant Share destination.
Scanning is the process of converting text and pictures into an electronic format for
your computer. You can scan almost anything (photos, magazine articles and text
documents), as long as you are careful not to scratch the glass on your HP All-in-One.
Note On a Mac, you can change the HP Scan Pro default scan settings. For
more information, see the onscreen HP Image Zone Help.
Scan an image
You can start a scan from your computer or from your HP All-in-One. This section
explains how to scan from the control panel of the HP All-in-One only.
For information about how to scan from the computer, and how to adjust, resize,
rotate, crop, and sharpen your scans, see the onscreen HP Image Zone Help that
came with your software.
To use the scan features, your HP All-in-One and computer must be connected and
turned on. The HP All-in-One software must also be installed and running on your
computer prior to scanning. To verify that the HP All-in-One software is running on a
Windows computer, look for the HP Digital Imaging Monitor icon in the Windows
system tray. On a Mac, the HP All-in-One software is always running.
Note Closing the HP Digital Imaging Monitor icon in the Windows system
tray can cause your HP All-in-One to lose some of its scan functionality and
result in the No Connection error message. If this happens, you can restore
full functionality by restarting your computer or by starting the HP Image Zone
software.
Scan an original to a computer
You can scan originals placed on the glass directly from the control panel, or from the
document feeder tray.
1. Load your original print side down on the left front corner of the glass or print side
up in the document feeder tray.
2. Press Scan, if it is not already lit.
The Scan To menu appears on the control panel display.
3. Press OK to select the default application to receive the scan, or use the arrow
buttons to highlight a different application, and then press OK.
Tip To force the scan to be in black and white, press Start Black instead
of pressing OK.
A preview image of the scan appears in the HP Scanning (Windows) or HP Scan
Pro (Mac) window on the computer, where you can edit it.
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For more information about editing a preview image, see the onscreen HP Image
Zone Help that came with your software.
4. Make any edits to the preview image. When you have finished, click Accept.
The HP All-in-One sends the scan to the selected application. For example, if you
chose the HP Image Zone, it automatically opens and displays the image.
For information on using HP Instant Share to share your scanned images, see the
onscreen HP Image Zone Help.
Stop scanning
➔
To stop scanning, press Cancel on the control panel.
Share a scanned image with friends and relatives
You can share a scanned image with friends and family by sending it as an e-mail
attachment, or by sending it using HP Instant Share.
Send as an e-mail attachment
You can save a scan to your computer, where you can then send the scanned image
as an e-mail attachment.
For more information on sending the scanned image as an e-mail attachment, see the
onscreen HP Image Zone Help that came with your software.
Send using HP Instant Share
You can easily share scanned images with friends and family using the HP Instant
Share online service. HP Instant Share enables you to send images to others as e-
mail or upload photos to an online photo album or photo finishing service.
Note Availability of the services described here varies by country/region.
Some of the services described here might not be available in your country/
region.
To share scanned images
1. Load your original print side down on the left front corner of the glass.
2. Press Scan.
The Scan To menu appears on the control panel display.
3.
Press or to select HP Instant Share.
The HP All-in-One sends the scanned image to your computer. Use the
HP Instant Share software on the computer to send the image as a thumbnail
preview to an e-mail recipient (the full-size image can be downloaded later, at the
recipient's convenience), to an online photo album or photo finishing service, or to
a network-connected HP device.
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Print a scanned image
You can print a scanned image using the HP Image Zone software. For more
information, see the onscreen HP Image Zone Help that came with your software.
Edit a scanned image
You can edit a scanned image using the HP Image Zone software. You can also edit
a scanned document by using your Optical Character Recognition (OCR) software.
Edit a scanned photo or graphic
You can edit a scanned photo or graphic using the HP Image Zone software. Using
this software, you can adjust the brightness, contrast, color saturation, and more. You
can also rotate the image using the HP Image Zone software.
For more information, see the onscreen HP Image Zone Help that came with your
software.
Edit a scanned document
Scanning text (also known as optical character recognition or OCR) enables you to
bring the content of magazine articles, books, and other printed matter into your
favorite word processor and many other programs as fully editable text. Learning to do
OCR right is important if you want to obtain the best results. Do not expect scanned
text documents to be letter-perfect the first time you use your OCR software. Using
OCR software is an art that takes time and practice to master. For more information
about scanning documents, especially documents containing both text and graphics,
see the documentation that came with your OCR software.
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Print from your computer
7
The HP All-in-One can be used with any software application that allows printing. The
instructions vary slightly depending on whether you are printing from a Windows
computer or a Mac. Make sure you follow the instructions for your operating system in
this chapter.
This User Guide provides just a sampling of the print features available to help you
get started using your HP All-in-One to print from a software application. Explore the
onscreen HP Image Zone Help that came with your HP All-in-One software for
information on all of the print settings that your HP All-in-One supports. For example,
the onscreen HP Image Zone Help provides information on printing a poster, printing
multiple pages on a single sheet, and more. For more information on the HP Image
Print from a software application
Most print settings are automatically handled by the software application you are
printing from or by HP ColorSmart technology. You need to change the settings
manually only when you change print quality, print on specific types of paper or
transparency film, or use special features.
To print from a software application (Windows)
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Select the HP All-in-One as the printer.
4. If you need to change settings, click the button that opens the Properties dialog
box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Select the appropriate options for your print job by using the features available in
the Paper/Quality, Finishing, Effects, Basics, and Color tabs.
Tip You can easily select the appropriate options for your print job by
choosing one of the predefined print tasks on the Printing Shortcuts tab.
Click a type of print task in the What do you want to do? list. The default
settings for that type of print task are set, and summarized on the Printing
Shortcuts tab. If necessary, you can adjust the settings here, or you can
make your changes on the other tabs in the Properties dialog box.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
To print from a software application (Mac)
1. Make sure you have paper loaded in the input tray.
2. From the File menu in your software application, choose Page Setup.
The Page Setup dialog box appears, allowing you to specify the paper size,
orientation, and scaling.
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3. Make sure the HP All-in-One is the selected printer.
4. Specify the page attributes:
–
–
–
Choose the paper size.
Select the orientation.
Enter the scaling percentage.
5. Click OK.
6. From the File menu in your software application, choose Print.
The Print dialog box appears, and the Copies & Pages panel opens.
7. Change the print settings for each option in the pop-up menu, as appropriate for
your project.
8. Click Print to begin printing.
Change the print settings
You can customize the print settings of the HP All-in-One to handle nearly any print
task.
Windows users
Before you change print settings, you should decide if you want to change the settings
for the current print job only, or if you want to make the settings the defaults for all
future print jobs. How you display print settings depends on whether or not you want
to apply the change to all future print jobs or just to the current print job.
To change the print settings for all future jobs
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Settings.
2. Make changes to the print settings, and click OK.
To change the print settings for the current job
1. On the File menu in your software application, click Print.
2. Make sure the HP All-in-One is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, or Printer.
4. Make changes to the print settings, and click OK.
5. Click Print or OK in the Print dialog box to print the job.
Mac users
Use the Page Setup and Print dialog boxes to change the settings for your print job.
Which dialog box you use depends on which setting you want to change.
To change the paper size, orientation, or scaling percentage
1. From the File menu in your software application, choose Page Setup.
2. Select the HP All-in-One in the Print Center (v 10.2) or Printer Setup Utility (v
10.3 or later) before you begin printing.
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3. Make changes to the paper size, orientation, and scaling percentage settings,
and click OK.
To change all other print settings
1. From the File menu in your software application, choose Print.
2. Make sure the HP All-in-One is the selected printer.
3. Make changes to the print settings, and click Print to print the job.
Stop a print job
Although you can stop a print job from either the HP All-in-One or the computer, HP
recommends you stop it from the HP All-in-One for best results.
Note Windows users: Although most software applications designed for
Windows use the Windows print spooler, your software application might not
use the spooler. An example of a software application that does not use the
Windows print spooler is PowerPoint in Microsoft Office 97.
If you cannot cancel your print job by using one of the following procedures,
consult the instructions for canceling background printing in the online help for
your software application.
To stop a print job from the HP All-in-One
➔
Press Cancel on the control panel. Look for the Print Cancelled message on the
control panel display. If the message does not appear, press Cancel again.
To stop a print job from the computer (Windows 9x or 2000 users)
1. On the Windows taskbar, click Start, point to Settings, and then click Printers.
2. Double-click the HP All-in-One icon.
Tip You can also double-click the printer icon in the Windows taskbar.
3. Select the print job you want to cancel.
4. On the Document menu, click Cancel Printing or Cancel, or press the DELETE
key on your keyboard.
It can take a few moments for printing to be cancelled.
To stop a print job from the computer (Windows XP users)
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Open the Printers and Faxes control panel.
3. Double-click the HP All-in-One icon.
Tip You can also double-click the printer icon in the Windows taskbar.
4. Select the print job you want to cancel.
5. On the Document menu, click Cancel Printing or Cancel, or press the DELETE
key on your keyboard.
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It can take a few moments for printing to be cancelled.
To stop a print job from the computer (Mac)
1. Open the Print Center (v 10.2) or the Printer Setup Utility (v 10.3 or later) from
the Applications:Utilities folder.
2. Make sure the HP All-in-One is the selected printer.
3. From the Printers menu, choose Show Jobs.
4. Select the print job you want to cancel.
5. Click Delete.
It can take a few moments for printing to be cancelled.
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Use the fax features
8
You can use your HP All-in-One to send and receive faxes, including color faxes.
Note Before you begin faxing, make sure you have set up your HP All-in-One
This User Guide provides just a sampling of the fax features available to help you get
started using your HP All-in-One to send and receive faxes. Explore the onscreen
HP Image Zone Help that came with your HP All-in-One software for information on
all the fax features that your HP All-in-One supports. For example, the onscreen
HP Image Zone Help provides information on scheduling a fax to send, broadcasting
a fax to multiple recipients, and more. For more information on the HP Image Zone
Send a fax
You can send a fax in a variety of ways. Using the control panel, you can send a black-
and-white or color fax from your HP All-in-One. You can also send a fax manually
from an attached phone. This allows you to speak with the recipient before sending
the fax.
If you frequently send faxes to the same numbers, you can set up speed dial entries.
Send a basic fax
You can easily send a single- or multiple-page black-and-white fax by using the
control panel, as described here. If you want to send a color or photo fax, see the
onscreen HP Image Zone Help.
Note If you need printed confirmation that your faxes were successfully sent,
enable fax confirmation before sending any faxes. For more information, see
Tip You can also send a fax manually from a phone or by using monitor
dialing. These features allow you to control the pace of your dialing. They are
also useful when you want to use a calling card to charge the call and you
need to respond to tone prompts while dialing. For more information, see Send
1. Load your originals, with the print side up, into the document feeder tray. If you
are sending a single-page fax, such as a photograph, you can also load your
original on the glass.
Note If you are sending a multiple-page fax, you must load the originals
in the document feeder tray. You cannot fax a multiple-page document
from the glass.
2. Press Fax.
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The Fax Number prompt appears.
3. Enter the fax number by using the keypad, press Speed Dial or a one-touch
speed dial button to select a speed dial, or press Redial/Pause to redial the last
number dialed.
4. Press Start Black.
–
If the HP All-in-One detects an original loaded in the automatic
document feeder, the HP All-in-One sends the document to the number you
entered.
–
If the HP All-in-One does not detect an original loaded in the automatic
document feeder, the Fax from glass? prompt appears. Make sure your
original is loaded on the glass, and then press 1 to select Yes.
Send a fax manually from a phone
You can initiate a fax call from a telephone on the same phone line as your HP All-in-
One if you are more comfortable using the keypad on your phone, rather than using
the keypad on the control panel of your HP All-in-One. This method of sending a fax is
called manually sending a fax. When you send a fax manually, you can hear the dial
tones, telephone prompts, or other sounds through the handset on your telephone.
This makes it easy for you to use a calling card to send your fax.
Depending on how the recipient has their fax machine set up, the recipient might
answer the phone, or the fax machine might take the call. If a person answers the
phone, you can speak with the recipient before sending the fax. If a fax machine
answers the call, you can send the fax directly to the fax machine when you hear the
fax tones from the receiving fax machine.
To send a fax manually from a phone
1. Load your originals, with the print side up, into the document feeder tray.
Note This feature is not supported if you load your originals on the glass.
You must load your originals in the document feeder tray.
2. Dial the number by using the keypad on the phone that is connected to your
HP All-in-One.
Note Do not use the keypad on the control panel of the HP All-in-One
when manually sending a fax. You must use the keypad on your phone to
dial the recipient's number.
3. If the recipient answers the telephone, you can engage in a conversation before
sending your fax.
Note If a fax machine answers the call, you will hear fax tones from the
receiving fax machine. Proceed to the next step to transmit the fax.
4. Once you are ready to send the fax, press Fax on the control panel of your HP All-
in-One.
5. When prompted, press 1 to select Send Fax, and then press Start Black or Start
Color.
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Note If you were speaking with the recipient before sending the fax,
inform the recipient that they should press Start on their fax machine after
they hear fax tones.
The telephone line is silent while the fax is transmitting. At this point, you can
hang up the telephone. If you want to continue speaking with the recipient,
remain on the line until the fax transmission is complete.
Send a fax using monitor dialing
Monitor dialing allows you to dial a number from the control panel as you would dial a
regular telephone. When you send a fax using monitor dialing, you can hear the dial
tones, telephone prompts, or other sounds through the speakers on your HP All-in-
One. This enables you to respond to prompts while dialing, as well as control the pace
of your dialing.
Tip If you want to use monitor dialing to send a fax with a calling card, HP
recommends you create a speed dial entry to store the personal identification
number (PIN) for your calling card. If you do not store the PIN in a speed dial
entry, you might not be able to enter the PIN fast enough. The HP All-in-One
might begin transmitting fax tones before you are able to finish entering your
PIN, and the call will fail.
Note Make sure the volume is turned on, or you will not hear a dial tone. For
To send a fax using monitor dialing from the control panel
1. Load your originals, with the print side up, into the document feeder tray. If you
are sending a single-page fax, such as a photograph, you can also load your
original on the glass.
Note If you are sending a multiple-page fax, you must load the originals
in the document feeder tray. You cannot fax a multiple-page document
from the glass.
2. Press Fax, and then press Start Black or Start Color.
–
If the HP All-in-One detects an original loaded in the automatic
document feeder, you will hear a dial tone.
–
If the HP All-in-One does not detect an original loaded in the automatic
document feeder, the Fax from glass? prompt appears. Make sure your
original is loaded on the glass, and then press 1 to select Yes.
3. Once you hear the dial tone, enter the number by using the keypad on the control
panel.
4. Follow any prompts that might occur.
Tip If you are using a calling card to send the fax, when prompted to
enter your PIN, press Speed Dial or a one-touch speed dial button to
select the speed dial entry where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.
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Receive a fax
Depending on the Auto Answer setting, your HP All-in-One can receive faxes
automatically or manually. If you have set the Auto Answer option to Off, you will
need to receive faxes manually. If the Auto Answer option is set to On (the default
setting), your HP All-in-One will automatically answer incoming calls and receive faxes
after the number of rings specified by the Rings to Answer setting. (The default
Rings to Answer setting is five rings.) For more information on Auto Answer, see
Note If you installed a photo print cartridge for printing photos, you might
want to replace it with the black print cartridge when receiving faxes. See Use
Receive a fax manually
If you set up your HP All-in-One to receive faxes manually (the Auto Answer option is
set to Off) or you answer the phone and hear fax tones, use the instructions in this
section to receive faxes.
1. Make sure the HP All-in-One is turned on and you have paper loaded in the input
tray.
2. Remove any originals from the document feeder tray.
3. If you are currently on the phone with the sender, instruct the sender to press
Start on their fax machine.
4. When you hear fax tones from a sending fax machine, do the following:
a. Press Fax on the control panel of your HP All-in-One.
b. When prompted, press 2 to select Receive fax.
c. After the HP All-in-One begins to receive the fax, you can hang up the phone.
Tip If the phone you are using is on the same phone line as your HP All-
in-One, but is not plugged into the "2–EXT" port on the back of the HP All-
in-One, you might not be close enough to your HP All-in-One to reach the
control panel. If you cannot reach the control panel, wait several seconds,
and then press 1 2 3 on your phone.
If the HP All-in-One does not begin receiving the fax, wait several more
seconds and press 1 2 3 again. After the HP All-in-One begins to receive
the fax, you can hang up the phone.
Set up backup fax reception
Depending on your preference and security requirements, you can set up the HP All-
in-One to store all the faxes it receives, only the faxes it receives while the device is in
an error condition, or none of the faxes it receives.
Note The HP All-in-One deletes all the faxes stored in its memory when you
turn off the HP All-in-One. You can also delete the faxes from memory by
clearing the fax log from the Setup Menu, or changing the Backup Fax
Reception mode to Off. For more information, see the onscreen HP Image
Zone Help.
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The following Backup Fax Reception modes are available: On, On Error Only, and
Off.
●
On is the default setting. When Backup Fax Reception is On, the HP All-in-One
stores all faxes it receives in memory. This enables you to reprint up to eight of
the most recently printed faxes if they are still saved in memory. For more
Note After the memory becomes full, the HP All-in-One overwrites the
oldest, printed faxes as it receives new faxes. If the memory becomes full
of unprinted faxes, the HP All-in-One will stop answering incoming fax calls.
●
●
On Error Only causes the HP All-in-One to store faxes in memory only if there is
an error condition that prevents the HP All-in-One from printing the faxes (for
example, if the HP All-in-One runs out of paper). The HP All-in-One will continue
to store incoming faxes as long as there is memory available. (If the memory
becomes full, the HP All-in-One will stop answering incoming fax calls.) When the
error condition is resolved, the faxes stored in memory print automatically and are
then deleted from memory.
Off means that faxes are never stored in memory. (You might want to turn off
Backup Fax Reception for security purposes, for example.) If an error condition
occurs that prevents the HP All-in-One from printing (for example, the HP All-in-
One runs out of paper), the HP All-in-One will stop answering incoming fax calls.
Note If Backup Fax Reception is enabled and you turn off the HP All-in-
One, all faxes stored in memory are deleted, including any unprinted faxes that
you might have received while the HP All-in-One was in an error condition.
You will need to contact the senders to ask them to resend any unprinted
faxes. (For a list of the faxes you have received, print the fax log. The fax log,
containing a list of the numbers from which you have received faxes, is not
deleted when the HP All-in-One is turned off. For more information on the fax
log, see the onscreen HP Image Zone Help.)
To set backup fax reception from the control panel
1. Press Setup.
2. Press 5, and then press 5 again.
This selects Advanced Fax Setup and then selects Backup Fax Reception.
3.
Press to select On, On Error Only, or Off.
4. Press OK.
Reprint received faxes from memory
If you set the Backup Fax Reception mode to On, the HP All-in-One stores faxes it
receives in memory, whether the device has an error condition or not. For more
Note The HP All-in-One deletes all the faxes stored in its memory when you
turn off the HP All-in-One. You can also delete the faxes from memory by
clearing the fax log from the Setup Menu, or changing the Backup Fax
Reception mode to Off. For more information, see the onscreen HP Image
Zone Help.
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Depending on the sizes of the faxes in memory, you can reprint up to eight of the
most recently printed faxes, if they are still in memory. For example, you might need
to reprint your faxes if you lost the copy of your last printout.
1. Make sure you have paper loaded in the input tray.
2. Press Setup.
3. Press 6, and then press 5.
This selects Tools and then selects Reprint Faxes in Memory.
The faxes are printed in the reverse order they were received with the most
recently received fax printed first, and so on.
4. If you want to stop reprinting the faxes in memory, press Cancel.
Print reports
You can set up your HP All-in-One to print error reports and confirmation reports
automatically for each fax you send and receive. You can also manually print system
reports as you need them; these reports provide useful system information about your
HP All-in-One.
For more information on the system reports you can generate, see the onscreen
HP Image Zone Help.
Print fax confirmation reports
If you need printed confirmation that your faxes were successfully sent, follow these
instructions to enable fax confirmation before sending any faxes. Select either On
Fax Send or Send & Receive.
1. Press Setup.
2. Press 2, and then press 1.
This selects Print Report and then selects Fax Confirmation.
3.
Press to select one of the following, and then press OK.
Off
Does not print a fax confirmation report when you send and
receive faxes successfully. This is the default setting.
On Fax Send
Prints a fax confirmation report for every fax you send.
On Fax Receive Prints a fax confirmation report for every fax you receive.
Send &
Receive
Prints a fax confirmation report for every fax you send and
receive.
Print fax error reports
You can configure your HP All-in-One so that it automatically prints a report when
there is an error during transmission.
1. Press Setup.
2. Press 2, and then press 2.
This selects Print Report and then selects Fax Error Report.
3.
Press to select one of the following, and then press OK.
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Send &
Receive
Prints whenever there is any kind of fax error. This is the
default setting.
Off
Does not print any fax error reports.
On Fax Send
Prints whenever there is a transmission error.
On Fax Receive Prints whenever there is a receiving error.
Stop faxing
You can cancel a fax you are sending or receiving at any time.
To stop faxing from the control panel
➔
Press Cancel on the control panel to stop a fax you are sending or receiving.
Look for the Fax Cancelled message on the control panel display. If it does not
appear, press Cancel again.
The HP All-in-One prints any pages it has already started printing and then
cancels the remainder of the fax. This can take a few moments.
To cancel a number you are dialing
➔
Press Cancel to cancel a number you are currently dialing.
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Order supplies
9
You can order HP products, such as recommended types of paper and print
cartridges, online from the HP website.
Order paper, transparency film, or other media
To order media such as HP Premium Paper, HP Premium Plus Photo Paper, or
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
Order print cartridges
If prompted, choose your country/region, follow the prompts to select your product,
and then click one of the shopping links on the page. Your HP All-in-One supports the
following print cartridges:
Print cartridges
HP reorder number
HP black inkjet print cartridge
#27 black print cartridge
#56 high-capacity black print cartridge
HP tri-color inkjet print cartridge
HP photo inkjet print cartridge
#22 color print cartridge
#58 color photo print cartridge
You can also find out the reorder numbers for all the print cartridges your device
supports by doing the following:
●
For Windows users: In the HP Solution Center, click Settings, point to Print
Settings, and then click Printer Toolbox. Click the Estimated Ink Levels tab,
and then click Print Cartridge Ordering Information.
●
For Mac users: In the HP Image Zone, click the Devices tab. In the Select
Devices area, click the icon for your HP All-in-One. In the Device Options area,
click Settings, and then choose Maintain Printer. If prompted, select your HP All-
in-One, and then click Utilities. From the pop-up menu, choose Supplies.
confirm the correct print cartridge reorder numbers for your HP All-in-One.
Order other supplies
To order other supplies, such as HP All-in-One software, a copy of the printed User
Guide, a Setup Guide, or other customer-replaceable parts, call the appropriate
number below:
●
●
In the U.S. or Canada, dial 1-800-474-6836 (1-800-HP invent).
In Europe, dial +49 180 5 290220 (Germany) or +44 870 606 9081 (U.K.).
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To order HP All-in-One software in other countries/regions, call the phone number for
your country/region. The numbers listed below are current as of the publication date of
prompted, choose your country/region, and then click Contact HP for information on
calling for technical support.
Country/region
Asia Pacific (except for Japan)
Australia
Number for ordering
65 272 5300
1300 721 147
Europe
+49 180 5 290220 (Germany)
+44 870 606 9081 (U.K.)
New Zealand
South Africa
0800 441 147
+27 (0)11 8061030
U.S. and Canada
1-800-HP-INVENT (1-800-474-6836)
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10 Maintain your HP All-in-One
The HP All-in-One requires little maintenance. Sometimes you might want to clean the
glass and lid backing to remove surface dust and ensure that your copies and scans
remain clear. You will also need to replace, align, or clean your print cartridges
occasionally. This chapter provides instructions for keeping your HP All-in-One in top
working condition. Perform these simple maintenance procedures as necessary.
Clean the HP All-in-One
To ensure that your copies and scans remain clear, you might need to clean the glass
and lid backing. You might also want to dust the exterior of the HP All-in-One.
Clean the glass
Glass that is dirty from fingerprints, smudges, hair, and dust on the main glass surface
slows down performance and affects the accuracy of features such as Fit to Page.
To clean the glass
1. Turn off the HP All-in-One, unplug the power cord, and raise the lid.
Note When you unplug the power cord, the date and time are erased.
You will need to reset the date and time later, when you plug the power
stored in memory are also erased.
2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.
Caution Do not use abrasives, acetone, benzene, or carbon
tetrachloride on the glass, since they can damage it. Do not place or spray
liquid directly on the glass. The liquid might seep under the glass and
damage the device.
3. Dry the glass with a chamois or cellulose sponge to prevent spotting.
To clean the glass strip inside the automatic document feeder
1. Lift the cover of the automatic document feeder.
2. Raise the lid, as if you were loading an original on the glass.
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3. Lift the automatic document feeder mechanism.
There is a glass strip under the automatic document feeder.
4. Clean the glass strip with a soft cloth or sponge slightly moistened with a
nonabrasive glass cleaner.
Warning Do not use abrasives, acetone, benzene, or carbon
tetrachloride on the glass; they can damage it. Do not place or spray liquid
directly on the glass; the liquid might seep under the glass and damage
the device.
5. Lower the automatic document feeder mechanism, and then close the cover of
the automatic document feeder.
6. Close the lid.
Clean the lid backing
Minor debris can accumulate on the white document backing located underneath the
lid of the HP All-in-One.
1. Turn off the HP All-in-One, unplug the power cord, and raise the lid.
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2. Clean the white document backing with a soft cloth or sponge slightly moistened
with a mild soap and warm water.
Wash the backing gently to loosen debris. Do not scrub the backing.
3. Dry the backing with a chamois or soft cloth.
Caution Do not use paper-based wipes, as these might scratch the
backing.
4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)
alcohol, and wipe the backing thoroughly with a damp cloth to remove any
residual alcohol.
Caution Be careful not to spill alcohol on the glass or painted parts of the
HP All-in-One, as this might damage the device.
Clean the exterior
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off
the case. The interior of the HP All-in-One does not require cleaning. Keep fluids
away from the control panel and the interior of the HP All-in-One.
Caution To avoid damage to painted parts of the HP All-in-One, do not use
alcohol or alcohol-based cleaning products on the control panel, document
feeder tray, lid, or other painted parts of the device.
Print a self-test report
If you are experiencing problems with printing, print a self-test report before you
replace the print cartridges. This report provides useful information on several aspects
of your device, including your print cartridges.
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. Press Setup.
3. Press 2, then press 6.
This selects Print Report and then selects Self-Test Report.
The HP All-in-One prints a self-test report, which might indicate the source of the
printing problem.
4. Make sure the lines of color extend across the page.
If the black line is missing, faded, streaked, or shows lines, this might indicate a
problem with the black or photo print cartridge in the right slot.
If any of the remaining three lines are missing, faded, streaked, or show lines, this
might indicate a problem with the tri-color print cartridge in the left slot.
If the color bars do not appear as black, cyan, magenta and yellow, you might
need to clean the print cartridges. For more information, see Clean the print
cartridges. If the problem is not resolved, you might need to replace the print
cartridge. For more information on replacing print cartridges, see Replace the
Note For examples of test patterns from normal and malfunctioning print
cartridges, see the onscreen HP Image Zone Help that came with your
software.
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Work with print cartridges
To ensure the best print quality from your HP All-in-One, you will need to perform
some simple maintenance procedures. This section provides guidelines for handling
the print cartridges and instructions for replacing, aligning, and cleaning the print
cartridges.
Handle the print cartridges
Before you replace or clean a print cartridge, you should know the part names and
how to handle the print cartridges.
1
2
3
Copper-colored contacts
Plastic tape with pink pull tab (must be removed before installing)
Ink nozzles under tape
Hold the print cartridges by their black plastic sides, with the label on top. Do not
touch the copper-colored contacts or the ink nozzles.
Note Be careful not to drop the print cartridges. This can damage them,
making them unusable.
Replace the print cartridges
When the ink level for the print cartridge is low, a message appears on the control
panel display.
Tip You can also use these instructions to replace the black print cartridge
with a photo print cartridge for printing high-quality color photos.
Note You can also check the estimated amount of ink remaining in your
cartridges by using the HP Image Zone software that came with your HP All-in-
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One. For information, see the onscreen HP Image Zone Help that came with
your software.
When you receive a low-ink warning message on the control panel display, make sure
you have a replacement print cartridge available. You should also replace the print
cartridges when you see faded text or if you experience print quality issues related to
the print cartridges.
To find out the reorder number for all the print cartridges that your HP All-in-One
the prompts to select your product, and then click one of the shopping links on the
page.
To replace the print cartridges
1. Make sure the HP All-in-One is on.
Caution If the HP All-in-One is off when you open the print-carriage
access door to access the print cartridges, the HP All-in-One will not
release the cartridges for changing. You might damage the HP All-in-One
if the print cartridges are not docked safely on the right side when you try
to remove them.
2. Open the print-carriage access door by pulling it forward.
The print carriage moves to the far right side of the HP All-in-One.
3. Wait until the print carriage is idle and silent, and then lightly press down on a
print cartridge to release it.
If you are replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.
If you are replacing the black or photo print cartridge, remove the print cartridge
from the slot on the right.
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1
2
Print cartridge slot for the tri-color print cartridge
Print cartridge slot for the black and photo print cartridges
4. Pull the print cartridge toward you out of its slot.
5. If you are removing the black print cartridge in order to install the photo print
cartridge, store the black print cartridge in the print cartridge protector. For more
If you are removing the print cartridge because it is low or out of ink, recycle the
print cartridge. The HP Inkjet Supplies Recycling Program is available in many
countries/regions, and lets you recycle used print cartridges free of charge. For
more information, go to the following website:
6. Remove the new print cartridge from its packaging and, being careful to touch
only the black plastic, gently remove the plastic tape by using the pink pull tab.
1
2
3
Copper-colored contacts
Plastic tape with pink pull tab (must be removed before installing)
Ink nozzles under tape
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Caution Do not touch the copper-colored contacts or ink nozzles.
Touching these parts can result in clogs, ink failure, and bad electrical
connections.
7. Slide the new print cartridge forward into the empty slot. Then gently push on the
upper part of the print cartridge forward until it clicks into the socket.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black or photo print cartridge, slide it into the right slot.
8. Close the print-carriage access door.
Use a photo print cartridge
You can optimize the quality of the color photos you print and copy with your HP All-in-
One by purchasing a photo print cartridge. Remove the black print cartridge and insert
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the photo print cartridge in its place. With the tri-color print cartridge and photo print
cartridge installed, you have a six-ink system, which provides enhanced quality color
photos.
When you want to print regular text documents, swap the black print cartridge back in.
Use a print cartridge protector to keep your print cartridge secure when it is not being
used.
●
For more information on purchasing a photo print cartridge, see Order print
●
●
For more information on using the print cartridge protector, see Use the print
Use the print cartridge protector
In some countries/regions, when you purchase a photo print cartridge, you might also
receive a print cartridge protector. In other countries/regions, a print cartridge
protector comes in the box with your HP All-in-One. If neither your print cartridge nor
your HP All-in-One came with a print cartridge protector, you can order one from HP
The print cartridge protector is designed to keep a print cartridge secure and prevent it
from drying out when it is not being used. Whenever you remove a print cartridge from
the HP All-in-One with the intention of using it again later, store it in the print cartridge
protector. For example, store the black print cartridge in a print cartridge protector if
you are removing it so you can print high-quality photos with the photo and tri-color
print cartridges.
To insert a print cartridge into the print cartridge protector
➔
Place the print cartridge into the print cartridge protector at a slight angle and
snap it securely into place.
To remove the print cartridge from the print cartridge protector
➔
Press down on the top of the print cartridge protector to release the print
cartridge, then gently remove the print cartridge out of the print cartridge protector.
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Align the print cartridges
The HP All-in-One prompts you to align cartridges every time you install or replace a
print cartridge. You can also align the print cartridges at any time from the control
panel or by using the HP Image Zone software on your computer. Aligning the print
cartridges ensures high-quality output.
Note If you remove and reinstall the same print cartridge, the HP All-in-One
will not prompt you to align the print cartridges. The HP All-in-One remembers
the alignment values for that print cartridge, so you do not need to realign the
print cartridges.
To align the print cartridges from the control panel when prompted
1. Make sure you have letter or A4 unused plain white paper loaded in the input
tray, and then press OK.
The HP All-in-One prints a print cartridge alignment sheet.
Note If you have colored paper loaded in the input tray when you align
the print cartridges, the alignment will fail. Load unused plain white paper
into the input tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print
choose your country/region, and then click Contact HP for information on
calling for technical support.
2. Load the print cartridge alignment sheet on the left front corner of the glass and
press OK.
The HP All-in-One aligns the print cartridges. Recycle or discard the print
cartridge alignment sheet.
To align the cartridges from the control panel at any other time
1. Load letter or A4 unused plain white paper into the input tray.
2. Press Setup.
3. Press 6, then press 2.
This selects Tools and then selects Align Print Cartridge.
The HP All-in-One prints a print cartridge alignment sheet.
4. Load the print cartridge alignment sheet on the left front corner of the glass and
press OK.
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The HP All-in-One aligns the print cartridges. Recycle or discard the print
cartridge alignment sheet.
For information on aligning the print cartridges by using the HP Image Zone software
that came with your HP All-in-One, see the onscreen HP Image Zone Help that came
with your software.
Clean the print cartridges
Use this feature when the self-test report shows streaking, white lines through any of
the lines of color or when a color is muddy after installing a print cartridge for the first
time. Do not clean print cartridges unnecessarily, as this wastes ink and shortens the
life of the ink nozzles.
To clean the print cartridges from the control panel
1. Load letter or A4 unused plain white paper into the input tray.
2. Press Setup.
3. Press 6, then press 1.
This selects Tools and then selects Clean Print Cartridge.
The HP All-in-One prints a page that you can recycle or discard.
If copy or print quality still seem poor after you clean the print cartridges, try
cleaning the print cartridge contacts before replacing the affected print cartridge.
For information on cleaning the print cartridge contacts, see Clean the print
For information on cleaning the print cartridges by using the HP Image Zone software
that came with your HP All-in-One, see the onscreen HP Image Zone Help that came
with your software.
Clean the print cartridge contacts
Clean the print cartridge contacts only if you get repeated messages on the control
panel display prompting you to check a print cartridge after you already have cleaned
or aligned the print cartridges.
Before cleaning the print cartridge contacts, remove the print cartridge and verify that
nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you
continue to get messages to check the print cartridges, clean the print cartridge
contacts.
Make sure you have the following materials available:
●
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come
apart or leave fibers.
Tip Coffee filters are lint-free and work well for cleaning print cartridges.
●
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
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Caution Do not use platen cleaners or alcohol to clean the print
cartridge contacts. These can damage the print cartridge or the HP All-in-
One.
To clean the print cartridge contacts
1. Turn on the HP All-in-One and open the print-carriage access door.
The print carriage moves to the far right side of the HP All-in-One.
2. Wait until the print carriage is idle and silent, and then unplug the power cord
from the back of the HP All-in-One.
Note When you unplug the power cord, the date and time are erased.
You will need to reset the date and time later, when you plug the power
stored in memory are also erased.
3. Lightly press down on the print cartridge to release it, and then pull it toward you
out of the slot.
Note Do not remove both print cartridges at the same time. Remove and
clean each print cartridge one at a time. Do not leave a print cartridge
outside the HP All-in-One for more than 30 minutes.
4. Inspect the print cartridge contacts for ink and debris buildup.
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze
any excess water from it.
6. Hold the print cartridge by its sides.
7. Clean only the copper-colored contacts. For information on cleaning the ink
to dry for approximately ten minutes.
1
2
Copper-colored contacts
Ink nozzles (do not clean)
8. Slide the print cartridge back into the slot. Push the print cartridge forward until it
clicks into place.
9. Repeat if necessary for the other print cartridge.
10. Gently close the print-carriage access door and plug the power cord into the back
of the HP All-in-One.
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Clean the area around the ink nozzles
If the HP All-in-One is used in a dusty environment, a small amount of debris might
accumulate inside the device. This debris can include dust, hair, carpet, or clothing
fibers. When debris gets on the print cartridges, it can cause ink streaks and smudges
on printed pages. Ink streaking can be corrected by cleaning around the ink nozzles
as described here.
Note Clean the area around the ink nozzles only if you continue to see
streaks and smudges on your printed pages after you have already cleaned
the print cartridges by using the control panel or the HP Image Zone. For more
Make sure you have the following materials available:
●
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come
apart or leave fibers.
Tip Coffee filters are lint-free and work well for cleaning print cartridges.
●
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
Caution Do not touch the copper-colored contacts or ink nozzles.
Touching these parts can result in clogs, ink failure, and bad electrical
connections.
To clean the area around the ink nozzles
1. Turn on the HP All-in-One and open the print-carriage access door.
The print carriage moves to the far right side of the HP All-in-One.
2. Wait until the print carriage is idle and silent, and then unplug the power cord
from the back of the HP All-in-One.
Note When you unplug the power cord, the date and time are erased.
You need to reset the date and time later, when you plug the power cord
stored in memory are also erased.
3. Lightly press down on the print cartridge to release it, and then pull it toward you
out of the slot.
Note Do not remove both print cartridges at the same time. Remove and
clean each print cartridge one at a time. Do not leave a print cartridge
outside the HP All-in-One for more than 30 minutes.
4. Place the print cartridge on a piece of paper with the ink nozzles facing up.
5. Lightly moisten a clean foam rubber swab with distilled water.
6. Clean the face and edges around the ink nozzle area with the swab, as shown
below.
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1
2
Nozzle plate (do not clean)
Face and edges around the ink nozzle area
Caution Do not clean the nozzle plate.
7. Slide the print cartridge back into the slot. Push the print cartridge forward until it
clicks into place.
8. Repeat if necessary for the other print cartridge.
9. Gently close the print-carriage access door and plug the power cord into the back
of the HP All-in-One.
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11 Troubleshooting information
This chapter contains troubleshooting information for the HP All-in-One. Specific
information is provided for installation and configuration issues, and some operational
topics. For more troubleshooting information, see the onscreen HP Image Zone Help
Many issues are caused when the HP All-in-One is connected to the computer using a
USB cable before the HP All-in-One software is installed on the computer. If you
connected the HP All-in-One to your computer before the software installation screen
prompts you to do so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP All-in-One, wait one minute, then restart it.
5. Reinstall the HP All-in-One software.
Caution Do not connect the USB cable to the computer until prompted by the
software installation screen.
For information about uninstalling and reinstalling the software, see Uninstall and
See the list below for information on topics covered in this chapter.
Additional troubleshooting topics in this User Guide
●
●
●
Setup troubleshooting: Contains information on hardware setup, software
installation, and fax setup troubleshooting information.
Operational troubleshooting: Contains information on issues that might occur
during normal tasks when using the HP All-in-One features.
Device update: Based on advice from HP customer support or a message on the
control panel display, you might access the HP support website to retrieve an
upgrade for your device. This section contains information about updating your
device.
Other sources of information
●
●
Setup Guide: The Setup Guide explains how to set up the HP All-in-One.
User Guide: The User Guide is the book you are reading. This book describes
the basic features of the HP All-in-One, explains how to use the HP All-in-One,
and contains setup and operational troubleshooting information.
●
●
HP Image Zone Help: The onscreen HP Image Zone Help describes how to use
the HP All-in-One with a computer and contains additional troubleshooting
information not covered in the User Guide. For more information, see Use the
Readme file: The Readme file contains information on system requirements and
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If you are unable to solve the problem using the onscreen Help or HP websites, call
HP Support using the number for your country/region. For more information, see HP
View the Readme file
You might want to refer to the Readme file for information on system requirements
and possible installation problems.
●
●
In Windows, you can access the Readme file from the Windows taskbar by
clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to
Officejet All-in-One 5600 series, and then clicking Readme.
In Mac OS X, you can access the Readme file by double-clicking the icon located
in the top-level folder of the HP All-in-One software CD-ROM.
Setup troubleshooting
This section includes installation and configuration troubleshooting tips for some of the
most common issues associated with hardware, software, and fax setup.
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the
HP All-in-One hardware.
My HP All-in-One does not turn on
Solution Make sure each of the power cords is firmly connected, and wait a
few seconds for the HP All-in-One to turn on. If this is the first time you have
turned on the HP All-in-One, it can take up to a minute to turn on. If the HP All-in-
One is plugged in to a power strip, make sure the power strip is turned on.
1
2
3
Power connection
Power adapter
Grounded power outlet
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I connected the USB cable, but I am having problems using the HP All-in-One
with my computer
Solution You must first install the software that came with your HP All-in-One
before connecting the USB cable. During installation, do not plug in the USB
cable until prompted by the onscreen instructions. Connecting the USB cable
before prompted can cause errors.
Once you have installed the software, connecting your computer to your HP All-in-
One with a USB cable is straightforward. Simply plug one end of the USB cable
into the back of your computer and the other into the back of the HP All-in-One.
You can connect to any USB port on the back of your computer. For more
I received a message on the control panel display to attach the control panel
faceplate
Solution This might mean the control panel faceplate is not attached, or it is
attached incorrectly. Make sure to align the faceplate over the buttons on the top
of the HP All-in-One and snap it firmly into place.
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The control panel display shows the wrong language
Solution You can change the language settings at any time from the Setup
The wrong measurements are showing in menus on the control panel display
Solution You might have selected the incorrect country/region when setting up
your HP All-in-One. The country/region you select determines the paper sizes
shown on the control panel display.
To change the country/region, you must reset the language settings. You can
change the language settings at any time from the Setup Menu. For more
I received a message on the control panel display to align the print cartridges
Solution The HP All-in-One prompts you to align cartridges every time you
Note If you remove and reinstall the same print cartridge, the HP All-in-
One will not prompt you to align the print cartridges. The HP All-in-One
remembers the alignment values for that print cartridge, so you do not
need to realign the print cartridges.
I received a message on the control panel display that the print cartridge
alignment failed
Cause The incorrect type of paper is loaded in the input tray, for example,
colored paper, paper with text on it or certain recycled paper.
Solution Load unused plain white letter or A4 paper into the input tray, and
then try the alignment again.
If the alignment fails again, you might have a defective sensor or print cartridge.
country/region, and then click Contact HP for information on calling for technical
support.
Cause Protective tape is covering the print cartridges.
Solution Check each print cartridge. If the plastic tape is still covering the ink
nozzles, gently remove the plastic tape by using the pink pull tab. Do not touch
the ink nozzles or the copper-colored contacts.
Reinsert the print cartridges and verify that they are fully inserted and locked in
place.
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Cause The contacts on the print cartridge are not touching the contacts in the
print carriage.
Solution Remove and then reinsert the print cartridges. Verify that they are
fully inserted and locked in place.
Cause The print cartridge or sensor is defective.
choose your country/region, and then click Contact HP for information on calling
for technical support.
The HP All-in-One does not print
Solution If your HP All-in-One and computer are not communicating with each
other, try the following:
●
Check that the HP All-in-One print queue is not paused (Windows) or
stopped (Mac). If it is, choose the appropriate setting to resume printing. For
more information about accessing the print queue, see the documentation
that came with the operating system installed on your computer.
●
Check the USB cable. If you are using an older cable, it might not be working
properly. Try connecting it to another product to see if the USB cable works.
If you experience problems, the USB cable might need to be replaced. Also
verify that the cable does not exceed 3 meters (9.8 feet) in length.
Make sure your computer is USB ready. Some operating systems, such as
Windows 95 and Windows NT, do not support USB connections. Check the
documentation that came with your operating system for more information.
Check the connection from your HP All-in-One to your computer. Verify that
the USB cable is securely plugged into the USB port on the back of your
HP All-in-One. Make sure the other end of the USB cable is plugged into a
USB port on your computer. After the cable is connected properly, turn your
HP All-in-One off and then on again.
●
●
●
Check other printers or scanners. You might need to disconnect older
products from your computer.
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●
●
After you check the connections, try restarting your computer. Turn your
HP All-in-One off and then on again.
If necessary, remove and then install the HP Image Zone software again.
For more information on setting up your HP All-in-One and connecting it to your
computer, see the Setup Guide that came with your HP All-in-One.
I received a message on the control panel display about a paper jam or a
blocked carriage
Solution If either a paper jam or blocked carriage error message appears on
the control panel display, there might be some packing material inside the HP All-
in-One. Look inside the printer, including the print-carriage access door. The
shipping lock might still be in place on the left side of the HP All-in-One. Pull out
the shipping lock and throw it away.
Software installation troubleshooting
If you encounter a problem during software installation, see the topics below for a
possible solution. If you encounter a hardware problem during setup, see Hardware
During a normal installation of the HP All-in-One software, the following events occur:
1. The HP All-in-One software CD-ROM runs automatically.
2. The software installs.
3. Files are copied to your computer.
4. You are requested to connect the HP All-in-One to your computer.
5. A green OK and check mark appear on an installation wizard screen.
6. You are requested to restart your computer.
7. The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) runs.
8. The registration process runs.
If any of these things did not occur, there might be a problem with the installation.
To check the installation on a Windows computer, verify the following:
●
Start the HP Solution Center and check to make sure the following buttons
appear: Scan Picture, Scan Document, Send a Fax. If the icons do not appear
immediately, you might need to wait a few minutes for the HP All-in-One to
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connect to your computer. Otherwise, see Some of the buttons are missing in the
For information on starting the HP Solution Center, see the onscreen HP Image
Zone Help that came with your software.
●
●
Open the Printers dialog box and check to see that the HP All-in-One is listed.
Look in the system tray at the far right of the Windows taskbar for an HP All-in-
One icon. This indicates that the HP All-in-One is ready.
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Solution If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows Start menu, click Run.
2. In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not
assigned to drive letter D, enter the appropriate drive letter), and then click OK.
To start the installation from a Mac
1. Double-click the CD icon on your desktop to view the contents of the CD.
2. Double-click the Setup icon.
The minimum system checks screen appears (Windows)
Solution Your system does not meet the minimum requirements to install the
software. Click Details to see what the specific problem is, and then correct the
problem before attempting to install the software.
You can also try installing HP Image Zone Express instead. HP Image Zone
Express provides less functionality than the HP Image Zone software, but it
requires less space and memory on your computer.
For more information about installing the HP Image Zone Express software, see
the Setup Guide that came with your HP All-in-One.
A red X appears on the USB connect prompt
Solution Normally, a green check appears indicating that the plug and play is
successful. A red X indicates that the plug and play failed.
Do the following:
1. Verify that the control panel faceplate is firmly attached, unplug the HP All-in-
One power cord, and then plug it in again.
2. Verify that the USB and power cables are plugged in.
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3. Click Retry to retry the plug and play setup. If this does not work, continue to
the next step.
4. Verify that the USB cable is set up properly as follows:
–
–
–
–
Unplug the USB cable and plug it in again.
Do not attach the USB cable to a keyboard or non-powered hub.
Verify that the USB cable is 3 meters (9.8 feet) or less in length.
If you have several USB devices attached to your computer, you might
want to unplug the other devices during the installation.
5. Continue with the installation and restart the computer when prompted.
6. If you are using a Windows computer, open the HP Solution Center and
check for the essential icons (Scan Picture, Scan Document, and Send a
Fax). If the essential icons do not appear, remove the software and then
I received a message that an unknown error has occurred
Solution Try to continue with the installation. If that doesn’t work, stop and
then restart the installation, and follow the directions on the screen. If an error
occurs, you might need to uninstall and then reinstall the software. Do not simply
delete the HP All-in-One program files from your computer. Make sure to remove
them properly using the uninstall utility provided when you installed the HP Image
Zone software.
Some of the buttons are missing in the HP Solution Center (Windows)
If the essential icons (Scan Picture, Scan Document, and Send a Fax) do not
appear, your installation might not be complete.
Solution If your installation is incomplete, you might need to uninstall and then
reinstall the software. Do not simply delete the HP All-in-One program files from
your hard drive. Make sure to remove them properly using the uninstall utility
provided in the HP All-in-One program group. For more information, see Uninstall
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The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) does not start
Solution You can manually start the Fax Setup Wizard (Windows) or Fax
Setup Utility (Mac) to finish setting up your HP All-in-One.
To start the Fax Setup Wizard (Windows)
➔
In the HP Solution Center, click Settings, point to Fax Settings & Setup,
and then click Fax Setup Wizard.
To start the Fax Setup Utility (Mac)
1. In the HP Image Zone, click the Devices tab.
2. In the Select Devices area, click the icon for your HP All-in-One.
3. Click Settings, and then choose Fax Setup Utility.
The registration screen does not appear (Windows)
Solution You can access the registration (Sign up now) screen from the
Windows taskbar by clicking Start, pointing to Programs or All Programs, HP,
Officejet All-in-One 5600 series, and then clicking Product Registration.
The Digital Imaging Monitor does not appear in the system tray (Windows)
Solution If the Digital Imaging Monitor does not appear in the system tray
(normally located at the lower-right corner of the desktop), start the HP Solution
Center to check whether or not the essential icons are there.
For more information about missing essential buttons in the HP Solution Center,
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer
before prompted by the software installation screen, you might need to uninstall and
then reinstall the software. Do not simply delete the HP All-in-One program files from
your computer. Make sure to remove them properly using the uninstall utility provided
when you installed the HP Image Zone software.
A reinstall can take from 20 to 40 minutes. There are three methods to uninstall the
software on a Windows computer, and one method to uninstall on a Mac.
To uninstall from a Windows computer, method 1
1. Disconnect your HP All-in-One from your computer. Do not connect the HP All-in-
One to your computer until after you have reinstalled the software.
2. Press the On button to turn off the HP All-in-One.
3. On the Windows taskbar, click Start, Programs or All Programs, HP, Officejet
All-in-One 5600 series, Uninstall.
4. Follow the onscreen instructions.
5. If you are asked whether you would like to remove shared files, click No.
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Other programs that use these files might not work properly if the files are deleted.
6. Restart your computer.
Note It is important that you disconnect your HP All-in-One before
restarting your computer. Do not connect the HP All-in-One to your
computer until after you have reinstalled the software.
7. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s
CD-ROM drive, and follow the onscreen instructions and the instructions provided
in the Setup Guide that came with your HP All-in-One.
8. After the software is installed, connect the HP All-in-One to your computer.
9. Press the On button to turn the HP All-in-One on.
After connecting and turning on your HP All-in-One, you might have to wait
several minutes for all of the Plug and Play events to complete.
10. Follow the onscreen instructions.
When the software installation is complete, the HP Digital Imaging Monitor icon
appears in the Windows system tray.
To verify that the software is properly installed, double-click the HP Solution Center
icon on the desktop. If the HP Solution Center shows the essential icons (Scan
Picture, Scan Document, and Send a Fax), the software has been properly installed.
To uninstall from a Windows computer, method 2
Note Use this method if Uninstall is not available in the Windows Start menu.
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
3. Select HP All-in-One & Officejet 4.0, and then click Change/Remove.
Follow the onscreen instructions.
4. Disconnect your HP All-in-One from your computer.
5. Restart your computer.
Note It is important that you disconnect your HP All-in-One before
restarting your computer. Do not connect the HP All-in-One to your
computer until after you have reinstalled the software.
6. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with your HP All-in-One.
To uninstall from a Windows computer, method 3
Note This is an alternate method if Uninstall is not available in the Windows
Start menu.
1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2. Select Uninstall and follow the onscreen directions.
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3. Disconnect your HP All-in-One from your computer.
4. Restart your computer.
Note It is important that you disconnect your HP All-in-One before
restarting your computer. Do not connect the HP All-in-One to your
computer until after you have reinstalled the software.
5. Start the Setup program for your HP All-in-One again.
6. Select Reinstall.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with your HP All-in-One.
To uninstall from a Mac
1. Disconnect the HP All-in-One from your Mac.
2. Double-click the Applications: HP All-in-One Software folder.
3. Double-click HP Uninstaller.
Follow the onscreen instructions.
4. After the software is uninstalled, disconnect your HP All-in-One, and then restart
your computer.
Note It is important that you disconnect your HP All-in-One before
restarting your computer. Do not connect the HP All-in-One to your
computer until after you have reinstalled the software.
5. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s
CD-ROM drive.
6. On the desktop, open the CD-ROM and then double-click HP All-in-One Installer.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with your HP All-in-One.
Fax setup troubleshooting
This section contains fax setup troubleshooting information for the HP All-in-One. If
your HP All-in-One is not set up properly for faxing, you might experience problems
when sending faxes, receiving faxes, or both.
This section contains only setup-related troubleshooting. For additional fax
troubleshooting topics, such as problems with your printouts or slow fax reception,
see the 5600 series Troubleshooting section in the onscreen HP Image Zone Help.
If you are having faxing problems, you can print a fax test report to check the status of
your HP All-in-One. The test will fail if your HP All-in-One is not set up properly for
faxing. Perform this test after you have completed setting up your HP All-in-One for
If the test fails, review the report for information on how to fix any problems found. For
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The fax test failed
If you ran a fax test and the test failed, review the report for basic information about
the error. For more detailed information, check the report to see which part of the test
failed, and then review the appropriate topic in this section for solutions to try.
●
●
●
●
●
●
The "Fax Hardware Test" failed
Solution
●
Turn off the HP All-in-One by using the On button located on the control
panel and then unplug the power cord from the back of the HP All-in-One.
After a few seconds, plug the power cord back in and turn the power on. Run
the test again. If the test fails again, continue reviewing the troubleshooting
information in this section.
●
●
Try to send or receive a test fax. If you can send or receive a fax
successfully, there might not be a problem.
If you have a Windows computer and are running the test from the Fax
Setup Wizard, make sure the HP All-in-One is not busy completing another
task, such as receiving a fax or making a copy. Check the control panel
display for a message indicating that the HP All-in-One is busy. If it is busy,
wait until it is finished and in the idle state, before running the test.
After you resolve any problems found, run the fax test again to make sure it
passes and your HP All-in-One is ready for faxing. If the Fax Hardware Test
continues to fail and you experience problems faxing, contact HP Support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
Solution
●
Check the connection between the telephone wall jack and the HP All-in-One
to make sure the phone cord is secure.
●
Make sure you use the phone cord that came with your HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to your HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with your HP All-in-One, run the fax
test again.
●
Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with your HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
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the port labeled "1-LINE" on the back of your HP All-in-One. For more
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP All-in-One and check for a dial tone. If you do
not hear a dial tone, contact your telephone company and have them check
the line.
●
●
●
Try to send or receive a test fax. If you can send or receive a fax
successfully, there might not be a problem.
After you resolve any problems found, run the fax test again to make sure it
passes and your HP All-in-One is ready for faxing.
The "Phone Cord Connected to Correct Port on Fax" test failed
Solution The phone cord is plugged into the wrong port on the back of the
HP All-in-One.
1. Using the phone cord supplied in the box with your HP All-in-One, connect
one end to your telephone wall jack, then connect the other end to the port
labeled "1-LINE" on the back of your HP All-in-One.
Note If you use the "2-EXT" port to connect to the telephone wall
jack, you will not be able to send or receive faxes. The "2-EXT" port
should only be used to connect other equipment, such as an
answering machine or a telephone.
Back view of the HP All-in-One
1
2
Telephone wall jack
Phone cord supplied in the box with your HP All-in-One connected to the "1-
LINE" port
2. After you have connected the phone cord to the port labeled "1-LINE", run
the fax test again to make sure it passes and your HP All-in-One is ready for
faxing.
3. Try to send or receive a test fax.
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The "Using Correct Type of Phone Cord with Fax" test failed
Solution
●
Make sure you used the phone cord supplied in the box with your HP All-in-
One to connect to the telephone wall jack. One end of the phone cord should
be connected to the port labeled "1-LINE" on the back of your HP All-in-One
and the other end to your telephone wall jack, as shown below.
1
2
Telephone wall jack
Phone cord supplied in the box with your HP All-in-One
If the supplied phone cord is not long enough, you can extend it. For
information see The phone cord that came with my HP All-in-One is not long
●
Check the connection between the telephone wall jack and the HP All-in-One
to make sure the phone cord is secure.
The "Dial Tone Detection" test failed
Solution
●
Other equipment, which uses the same phone line as the HP All-in-One,
might be causing the test to fail. To find out if other equipment is causing a
problem, disconnect everything from the phone line, and then run the test
again. If the Dial Tone Detection Test passes without the other equipment,
then one or more pieces of the equipment is causing problems; try adding
them back one at a time and rerunning the test each time, until you identify
which piece of equipment is causing the problem.
●
●
Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP All-in-One and check for a dial tone. If you do
not hear a dial tone, contact your telephone company and have them check
the line.
Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with your HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
the port labeled "1-LINE" on the back of your HP All-in-One. For more
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●
●
●
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
If your telephone system is not using a standard dial tone, such as some
PBX systems, this might cause the test to fail. This will not cause a problem
sending or receiving faxes. Try sending or receiving a test fax.
Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly, the
test might fail and you might have problems sending and receiving faxes. For
●
Make sure you connect your HP All-in-One to an analog phone line or you
will not be able to send or receive faxes. To check if your phone line is
digital, connect a regular analog phone to the line and listen for a dial tone. If
you do not hear a normal sounding dial tone, it might be a phone line set up
for digital phones. Connect your HP All-in-One to an analog phone line and
try sending or receiving a fax.
After you resolve any problems found, run the fax test again to make sure it
passes and your HP All-in-One is ready for faxing. If the Dial Tone Detection
test continues to fail, contact your telephone company and have them check the
phone line.
The "Fax Line Condition" test failed
Solution
●
Make sure you connect your HP All-in-One to an analog phone line or you
will not be able to send or receive faxes. To check if your phone line is
digital, connect a regular analog phone to the line and listen for a dial tone. If
you do not hear a normal sounding dial tone, it might be a phone line set up
for digital phones. Connect your HP All-in-One to an analog phone line and
try sending or receiving a fax.
●
●
Check the connection between the telephone wall jack and the HP All-in-One
to make sure the phone cord is secure.
Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with your HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
the port labeled "1-LINE" on the back of your HP All-in-One. For more
Other equipment, which uses the same phone line as the HP All-in-One,
might be causing the test to fail. To find out if other equipment is causing a
problem, disconnect everything from the phone line, and then run the test
again.
●
–
If the Fax Line Condition Test passes without the other equipment,
then one or more pieces of the equipment is causing problems; try
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adding them back one at a time and rerunning the test each time, until
you identify which piece of equipment is causing the problem.
If the Fax Line Condition Test fails without the other equipment,
connect the HP All-in-One to a working phone line and continue
reviewing the troubleshooting information in this section.
–
●
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it
passes and your HP All-in-One is ready for faxing. If the Fax Line Condition test
continues to fail and you experience problems faxing, contact your telephone
company and have them check the phone line.
The control panel display always shows Phone Off Hook
Solution You are using the wrong type of phone cord. Make sure you are
using the phone cord that came with your HP All-in-One to connect the device to
your phone line. For more information, see The "Using Correct Type of Phone
The HP All-in-One is having problems sending and receiving faxes
Solution Make sure the HP All-in-One is turned on. Look at the control panel
display on the HP All-in-One. If the control panel display is blank and the On light
is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly
connected to the HP All-in-One and plugged into a power outlet. Press the On
button to turn on the HP All-in-One.
After turning on the HP All-in-One, HP recommends you wait five minutes before
sending or receiving a fax. The HP All-in-One cannot send or receive faxes while
it is initializing after being turned on.
Solution
●
Make sure you used the phone cord supplied in the box with your HP All-in-
One to connect to the telephone wall jack. One end of the phone cord should
be connected to the port labeled "1-LINE" on the back of your HP All-in-One
and the other end to your telephone wall jack, as shown below.
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Telephone wall jack
Phone cord supplied in the box with your HP All-in-One
If the supplied phone cord is not long enough, you can extend it. For
information see The phone cord that came with my HP All-in-One is not long
●
●
●
●
Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP All-in-One and check for a dial tone. If you do
not hear a dial tone, contact your telephone company and have them check
the line.
Other equipment, which uses the same phone line as the HP All-in-One,
might be in use. For example, you cannot use your HP All-in-One for faxing if
an extension phone is off the hook, or if you are using your computer modem
to send an e-mail or access the Internet.
Check to see if another process has caused an error. Check the control
panel display or your computer for an error message providing information
about the problem and how to solve it. If there is an error, the HP All-in-One
will not send or receive a fax until the error condition is resolved.
The phone line connection might be noisy. Phone lines with poor sound
quality (noise) can cause faxing problems. Check the sound quality of the
phone line by plugging a phone into the telephone wall jack and listening for
static or other noise. If you hear noise, turn Error Correction Mode (ECM)
off and try faxing again. For information about changing ECM, see the
onscreen HP Image Zone Help. If the problem persists, contact your
telephone company.
●
●
If you are using a digital subscriber line (DSL) service, make sure that you
have a DSL filter connected or you will not be able to fax successfully. For
Make sure your HP All-in-One is not connected to a telephone wall jack that
is set up for digital phones. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a
normal sounding dial tone, it might be a phone line set up for digital phones.
If you are using either a private branch exchange (PBX) or an integrated
services digital network (ISDN) converter/terminal adapter, make sure the
HP All-in-One is connected to the correct port and the terminal adapter is set
to the correct switch type for your country/region, if possible. For more
information, see Case C: Set up your HP All-in-One with a PBX phone
●
●
If your HP All-in-One shares the same phone line with a DSL service, the
DSL modem might not be properly grounded. If the DSL modem is not
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properly grounded, it can create noise on the phone line. Phone lines with
poor sound quality (noise) can cause faxing problems. You can check the
sound quality of the phone line by plugging a phone into the telephone wall
jack and listening for static or other noise. If you hear noise, turn off your
DSL modem and completely remove power for at least 15 minutes. Turn the
DSL modem back on and listen to the dial tone again.
Note You might notice static on the phone line again in the future. If
your HP All-in-One stops sending and receiving faxes, repeat this
process.
If the phone line is still noisy, contact your telephone company. For
information on turning your DSL modem off, contact your DSL provider for
support.
●
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
The HP All-in-One is having problems sending a manual fax
Solution
●
Make sure the telephone you use to initiate the fax call is connected directly
to the HP All-in-One. To send a fax manually, the telephone must be
connected directly to the port labeled "2-EXT" on the HP All-in-One, as
shown below. For information on sending faxes manually, see Send a fax
1
2
3
Telephone wall jack
Phone cord supplied in the box with your HP All-in-One
Telephone
●
If you are sending a fax manually from your phone that is connected directly
to the HP All-in-One, you must use the keypad on the telephone to send the
fax. You cannot use the keypad on the control panel of the HP All-in-One.
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The HP All-in-One cannot receive faxes, but can send faxes
Solution
●
●
●
If you are not using a distinctive ring service, check to make sure that the
Answer Ring Pattern feature on your HP All-in-One is set to All Rings. For
If Auto Answer is set to Off, you will need to receive faxes manually;
otherwise, your HP All-in-One will not receive the fax. For information on
If you have a voice mail service at the same phone number you use for fax
calls, you must receive faxes manually, not automatically. This means that
you must be available to respond in person to incoming fax calls. For
information on setting up your HP All-in-One when you have a voice mail
●
●
If you have a computer modem on the same phone line with your HP All-in-
One, check to make sure that the computer modem software is not set to
receive faxes automatically. Modems that are set up to receive faxes
automatically take over the phone line to receive all incoming faxes, which
prevents the HP All-in-One from receiving fax calls.
If you have an answering machine on the same phone line with your HP All-
in-One, you might have one of the following problems:
–
–
–
Your answering machine might not be set up properly with your HP All-
in-One.
Your outgoing message might be too long or too loud to allow the HP All-
in-One to detect fax tones, and the calling fax machine might disconnect.
Your answering machine might hang up too quickly after the outgoing
message plays if it does not detect someone trying to record a message,
as when a fax is calling. This prevents the HP All-in-One from detecting
the fax tones. This problem is most common with digital answering
machines.
The following actions might help solve these problems:
–
–
–
–
–
When you have an answering machine on the same phone line you use
for fax calls, try connecting the answering machine directly to the HP All-
Make sure your HP All-in-One is set to receive faxes automatically. For
information on setting up your HP All-in-One to receive faxes
Make sure the Rings to Answer setting is set to a greater number of
rings than the answering machine. For more information, see Set the
Disconnect the answering machine and then try receiving a fax. If you
can receive a fax without the answering machine, the answering
machine might be causing the problem.
Reconnect the answering machine and record your outgoing message
again. Record a message that is approximately 10 seconds in duration.
Speak slowly and at a low volume when recording your message. Leave
at least 5 seconds of silence at the end of the voice message. There
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should be no background noise when recording this silent time. Try to
receive a fax again.
Note Some digital answering machines might not retain the
recorded silence at the end of your outgoing message. Play back
your outgoing message to check.
●
If your HP All-in-One shares the same phone line with other types of phone
equipment, such as an answering machine, a computer modem, or multi-port
switch box, the fax signal level might be reduced. This can cause problems
during fax reception.
To find out if other equipment is causing a problem, disconnect everything
except the HP All-in-One from the phone line, and then try to receive a fax. If
you can receive faxes successfully without the other equipment, one or more
pieces of the other equipment is causing problems; try adding them back one
at a time and receiving a fax each time, until you identify which equipment is
causing the problem.
●
If you have a special ring pattern for your fax phone number (using a
distinctive ring service through your telephone company), make sure that the
Answer Ring Pattern feature on your HP All-in-One is set to match. For
The HP All-in-One cannot send faxes, but can receive faxes
Solution
●
The HP All-in-One might be dialing too fast or too soon. You might need to
insert some pauses in the number sequence. For example, if you need to
access an outside line before dialing the phone number, insert a pause
following the access number. If your number is 95555555, and 9 accesses
an outside line, you might insert pauses as follows: 9-555-5555. To insert a
pause during dialing, press Redial/Pause, or press the Space (#) button
repeatedly, until a dash (-) appears on the control panel display.
You can also use monitor dialing to send the fax. This enables you to listen
to the phone line as you dial. You can set the pace of your dialing and
respond to prompts as you dial. For more information, see Send a fax using
●
The number you entered when sending the fax is not in the proper format or
the receiving fax machine is having problems. To check this, try calling the
fax number from a telephone and listen for fax tones. If you cannot hear fax
tones, the receiving fax machine might not be turned on or connected, or a
voice mail service could be interfering with the recipient's phone line. You
can also ask the recipient to check the receiving fax machine for any
problems.
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Fax tones are recorded on my answering machine
Solution
●
When you have an answering machine on the same phone line you use for
fax calls, try connecting the answering machine directly to the HP All-in-One
recommended, fax tones might be recorded on your answering machine.
Make sure your HP All-in-One is set to receive faxes automatically. If your
HP All-in-One is set up to receive faxes manually, the HP All-in-One will not
answer incoming calls. You must be available to respond in person to
incoming fax calls, or the HP All-in-One will not receive the fax and your
answering machine will record the fax tones. For information on setting up
Make sure the Rings to Answer setting is set to a greater number of rings
than the answering machine. For more information, see Set the number of
●
●
The phone cord that came with my HP All-in-One is not long enough
Solution If the phone cord that came with your HP All-in-One is not long
enough, you can use a coupler to extend the length. You can purchase a coupler
at an electronics store that carries phone accessories. You will also need another
phone cord, which can be a standard phone cord that you might already have in
your home or office.
Tip If your HP All-in-One came with a 2-wire phone cord adaptor, you
can use it with a 4-wire phone cord to extend the length. For information
on using the 2-wire phone cord adaptor, see the documentation that came
with it.
To extend your phone cord
1. Using the phone cord supplied in the box with your HP All-in-One, connect
one end to the coupler, then connect the other end to the port labeled "1-
LINE" on the back of your HP All-in-One.
2. Connect another phone cord to the open port on the coupler and to the
telephone wall jack, as shown below.
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1
2
3
Telephone wall jack
Coupler
Phone cord supplied in the box with the HP All-in-One
Operational troubleshooting
This section contains information on paper and print cartridge troubleshooting.
The troubleshooting section in the HP Image Zone Help contains more complete
troubleshooting tips for some of the most common issues associated with your HP All-
in-One.
If you have Internet access, you can get help from the HP website at www.hp.com/
support. The website also provides answers to frequently asked questions.
Paper troubleshooting
To help avoid paper jams, only use paper types that are recommended for your HP All-
in-One. For a list of recommended papers, see the onscreen HP Image Zone Help, or
Do not load curled or wrinkled paper, or paper with bent or torn edges, into the input
If paper does become jammed in your device, follow these instructions to clear the
paper jam.
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Paper has jammed the HP All-in-One
Solution
1. Press in the tab on the left side of the rear clean-out door to release the door.
Remove the door by pulling it away from the HP All-in-One.
Caution Trying to clear a paper jam from the front of the HP All-in-
One can damage the print mechanism. Always access and clear
paper jams through the rear clean-out door.
2. Gently pull the paper out of the rollers.
Caution If the paper tears when you are removing it from the rollers,
check the rollers and wheels for torn pieces of paper that might be
remaining inside the device. If you do not remove all the pieces of
paper from the HP All-in-One, more paper jams are likely to occur.
3. Replace the rear clean-out door. Gently push the door forward until it snaps
into place.
4. Press OK to continue the current job.
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Paper has jammed the automatic document feeder
Solution
1. Lift the cover of the automatic document feeder.
2. Gently pull the paper out of the rollers.
Caution If the paper tears when you are removing it from the rollers,
check the rollers and wheels for torn pieces of paper that might be
remaining inside the device. If you do not remove all the pieces of
paper from the HP All-in-One, more paper jams are likely to occur.
3. Close the cover of the automatic document feeder.
The automatic document feeder picks up too many pages or none at all
Cause You need to clean the separator pad or rollers inside the automatic
document feeder. Pencil lead, wax, or ink can build up on the rollers and
separator pad after extensive use, or if you copy handwritten originals or originals
that are heavy with ink.
●
If the automatic document feeder does not pick up any pages at all, the
rollers inside the automatic document feeder need to be cleaned.
If the automatic document feeder picks up multiple pages instead of single
sheets, the separator pad inside the automatic document feeder needs to be
cleaned.
●
Solution Load one or two sheets of unused plain white full-size paper into the
document feeder tray, and then press Start Black to pull the pages through the
automatic document feeder. The plain paper releases and absorbs residue from
the rollers and separator pad.
If the problem persists, or the automatic document feeder does not pick up the
plain paper, you can clean the rollers and separator pad manually.
To clean the rollers or separator pad
1. Lift the cover of the automatic document feeder.
The rollers and separator pad are identified in the following illustration.
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Rollers
Separator pad
2. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any
excess liquid from the cloth.
3. Use the damp cloth to wipe any residue off the rollers or separator pad.
4. If the residue does not come off using distilled water, try using isopropyl
(rubbing) alcohol.
5. Close the cover of the automatic document feeder.
Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of
the print cartridges.
1. Remove the print cartridges and check that the protective tape has been
completely removed.
2. Reinsert the print cartridges and verify that they are fully inserted and locked in
place.
3. If the problem persists, print a self-test report to determine if there is a problem
with the print cartridges.
This report provides useful information about your print cartridges, including
status information.
4. If the self-test report shows a problem, clean the print cartridges.
5. If the problem persists, clean the copper-colored contacts of the print cartridges.
6. If you are still experiencing problems with printing, determine which print cartridge
is experiencing the problem and replace it.
For more information on how to print a self-test report and clean the print cartridges,
Device update
In order to keep your HP All-in-One running smoothly with the most advanced
technology available, you can retrieve device updates for your HP All-in-One from the
HP support website and install them using the Device Update Wizard. Also, you
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might need to install device updates on your HP All-in-One for one of the following
reasons:
●
You call HP customer support and a service representative advises you to access
the HP support website to retrieve an upgrade for your device.
A message appears on your HP All-in-One control panel display to direct you to
update your device.
●
Device update (Windows)
On a Windows computer, use one of the following to retrieve an update for your device:
●
Use your Web browser to download an update for your HP All-in-One from
www.hp.com/support. The file will be a self-extracting executable with the
extension .exe. When you double-click the .exe file, the Device Update Wizard
opens on your computer.
●
Use the Software Update utility to search the HP support website for device
updates automatically at predetermined intervals.
Note If you are a Windows user, you can set the Software Update utility
(part of the HP Image Zone software installed on your computer) to
automatically search the HP support website for device updates at
predetermined intervals. If you do not have the latest version of the
Software Update utility at the time of install, a dialog box appears on your
computer prompting you to upgrade. Accept the upgrade. For more
information on the Software Update utility, see the onscreen HP Image
Zone Help.
To use device update
1. Do one of the following:
–
–
When prompted, accept the device update found by the Software Update
utility.
The Device Update Wizard opens on your computer.
2. At the Welcome screen, click Next.
The Select a Device screen appears.
3. Select your HP All-in-One from the list, and then click Next.
The Important Information screen appears.
4. Make sure your computer and device meet the requirements listed.
5. If you meet the requirements, click Update.
The Updating Device screen appears. A light begins to flash on the control panel
of your HP All-in-One.
The screen on your control panel display turns green as the update is loaded and
extracted to your device.
6. Do not disconnect, shut down, or perform any other activities on your device
while the update is occurring.
Note If you disrupt the update, or an error message indicates the update
failed, call HP support for assistance.
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After your HP All-in-One shuts down and restarts, an update complete screen
appears on your computer.
Your device is updated. It is now safe to use your HP All-in-One.
Device update (Mac)
On a Mac, do the following to update your HP All-in-One:
1. Use your Web browser to download an update for your HP All-in-One from
2. Double-click the downloaded file.
The installer opens on your computer.
3. Follow the onscreen prompts to install the update to your HP All-in-One.
4. Restart the HP All-in-One to complete the process.
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12 HP warranty and support
Hewlett-Packard provides Internet and phone support for your HP All-in-One.
This chapter provides warranty information as well as how to get support from the Internet,
access your serial number and service ID, contact HP customer support, and prepare your
HP All-in-One for shipment.
If you are unable to find the answer you need in the printed or onscreen documentation supplied
with your product, you can contact one of the HP support services listed in the following section.
Some support services are available only in the U.S. and Canada, while others are available in
many countries/regions worldwide. If a support service number is not listed for your country/
region, contact your nearest authorized HP dealer for help.
Warranty
To obtain HP repair service, you must first contact an HP service office or an HP Customer
take before calling Customer Support.
Note This information does not apply to customers in Japan. For information on service
Warranty upgrades
Depending on your country/region, HP might offer (for an additional fee) a warranty upgrade
option that extends or enhances your standard product warranty. Available options might include
priority phone support, return service, or next business day exchange. Typically, service
coverage begins on product purchase date and must be purchased within a limited time of
product purchase.
For more information:
●
●
In the U.S., dial 1-866-234-1377 to speak to an HP advisor.
Outside the U.S., please call your local HP Customer Support office. See Call elsewhere in
the world for more information and a list of international Customer Support numbers.
then find warranty information.
●
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Warranty information
HP product
Software
Duration of limited warranty
90 days
Print cartridges
Until the HP ink is depleted or the “end of warranty” date printed
on the cartridge has been reached, whichever occurs first. This
warranty does not cover HP ink products that have been refilled,
remanufactured, refurbished, misused, or tampered with.
Accessories
1 year
Printer peripheral hardware (see the following for details) 1 year
A. Extent of limited warranty
1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from
defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase
by the customer.
2. For software products, HP's limited warranty applies only to a failure to execute programming instructions. HP does
not warrant that the operation of any product will be uninterrupted or error free.
3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover
any other problems, including those that arise as a result of:
a. Improper maintenance or modification;
b. Software, media, parts, or supplies not provided or supported by HP;
c. Operation outside the product's specifications;
d. Unauthorized modification or misuse.
4. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty
to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to
the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the
printer for the particular failure or damage.
5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's
warranty, HP shall either repair or replace the product, at HP's option.
6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall,
within a reasonable time after being notified of the defect, refund the purchase price for the product.
7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.
8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the
product being replaced.
9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance.
10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts
for additional warranty services, such as on-site service, may be available from any authorized HP service facility in
countries where the product is distributed by HP or by an authorized importer.
B. Limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR
PURPOSE.
C. Limitations of liability
1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and
exclusive remedies.
2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN
THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
D. Local law
1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary
from state to state in the United States, from province to province in Canada, and from country to country elsewhere
in the world.
2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed
modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty
Statement may not apply to the customer. For example, some states in the United States, as well as some
governments outside the United States (including provinces in Canada), may:
a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer
(e.g., the United Kingdom);
b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or
c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer
cannot disclaim, or allow limitations on the duration of implied warranties.
3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT
EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.
HP Limited Warranty
Dear Customer,
You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your
country.
You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not
in any way affected by this HP Limited Warranty.
Ireland: Hewlett-Packard Ireland Ltd. 30 Herbert Street IRL-Dublin 2
United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN
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Before you call HP customer support
Software programs from other companies might be included with your HP All-in-One. If you
experience problems with any of those programs, you will receive the best technical assistance
by calling the experts at that company.
If you need to contact HP Customer Support, do the following before you call.
Note This information does not apply to customers in Japan. For information on service
1. Make sure that:
a. Your HP All-in-One is plugged in and turned on.
b. The specified print cartridges are installed correctly.
c. The recommended paper is properly loaded in the input tray.
2. Reset your HP All-in-One:
a. Turn off the HP All-in-One by pressing the On button.
b. Unplug the power cord from the back of the HP All-in-One.
c. Plug the power cord back into the HP All-in-One.
d. Turn on the HP All-in-One by pressing the On button.
4. If you are still experiencing problems and need to speak with an HP Customer Support
Representative, do the following:
a. Have the specific name of your HP All-in-One, as it appears on the control panel,
available.
c. Make a color copy to have available as a sample printout.
d. Be prepared to describe your problem in detail.
e. Have your serial number and service ID ready. For information on how to access your
5. Call HP Customer Support. Be near your HP All-in-One when you call.
Access your serial number and service ID
You can access important information by using the Information Menu of your HP All-in-One.
Note If your HP All-in-One is not turning on, you can view the serial number by looking
at the sticker on the rear side. The serial number is the 10-character code in the upper
left corner of the sticker.
To access your serial number and service ID
1. Press and hold OK. While holding OK, press 4. This displays the Information Menu.
2.
Press
Write down the complete service ID.
Press Cancel, and then press until Serial Number appears.
until Model Number appears and then press OK. This displays the service ID.
3.
4. Press OK. This displays the serial number.
Write down the complete serial number.
5. Press Cancel until you to exit the Information Menu.
Get support and other information from the Internet
your country/region, and then click Contact HP for information on calling for technical support.
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This website also offers technical support, drivers, supplies, ordering information and other
options such as:
●
●
●
●
Access online support pages.
Send HP an e-mail message for answers to your questions.
Connect with an HP technician by using online chat.
Check for software updates.
Support options and availability vary by product, country/region, and language.
Call in North America during warranty
Call 1-800-474-6836 (1-800-HP invent). U.S. phone support is available in both English and
Spanish languages 24 hours a day, 7 days a week (days and hours of support may change
without notice). This service is free during the warranty period. A fee may apply outside the
warranty period.
Call elsewhere in the world
The numbers listed below are current as of the publication date of this guide. For a list of current
country/region or language.
Support service is free during the warranty period; however, your standard long-distance phone
charges will apply. In some cases, per minute, per half-minute or a flat fee per single incident
might also apply.
For phone support in Europe, please check for the details and conditions of phone support in
Alternatively, you can ask your dealer or call HP at the phone number provided in this guide.
As part of our constant efforts to improve our phone support service, we advise you to check our
website on a regular basis for new information regarding service features and delivery.
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www.hp.com/support
61 56 45 43
1588-3003
Argentina (Buenos Aires)
Argentina
900 40 006
900 40 007
Luxembourg
Luxemburg
54-11-4708-1600
0-800-555-5000
Australia
Australia (out-of-warranty)
1300 721 147
Malaysia
1800 88 8588
1902 910 910
+ 43 1 86332 1000
0810-0010000
(in-country)
Mexico (Mexico City)
Mexico
55-5258-9922
01-800-472-68368
Österreich
22 404747
Nederland
New Zealand
Nigeria
800 171
0900 2020 165
070 300 005
070 300 004
België
Belgique
0800 441 147
1 3204 999
Brasil (Sao Paulo)
Brasil
55-11-4004-7751
0-800-709-7751
+46 (0)77 120 4765
Norge
Panama
Paraguay
Perú
Canada (Mississauga Area)
Canada
1-800-711-2884
009 800 54 1 0006
0-800-10111
(905) 206-4663
1-800-474-6836
Central America &
The Caribbean
www.hp.com/support
(63) 2 867 3551
1800 1441 0094
Philippines
800-360-999
Chile
021-3881-4518
800-810-3888 : 3002
0 801 800 235
808 201 492
Polska
Portugal
Colombia (Bogota)
Colombia
571-606-9191
1-877-232-0589
1-800-711-2884
(21) 315 4442
Puerto Rico
01-8000-51-4746-8368
República Dominicana
Costa Rica
0-800-011-1046
261 307 310
România
Česká republika
Danmark
ꢀꢁꢂꢂꢃꢄ (ꢅꢁꢂꢆꢇꢈ)
ꢀꢁꢂꢂꢃꢄ (ꢉꢈꢊꢆꢋ-ꢌꢍꢋꢍꢎꢏꢐꢎꢑ)
095 7973520
812 3467997
+ 45 70 202 845
1-999-119
800-711-2884
Ecuador (Andinatel)
800 897 1444
Singapore
Slovensko
6 272 5300
2 50222444
Ecuador (Pacifitel)
1-800-225-528
800-711-2884
South Africa (international)
South Africa (RSA)
+ 27 11 2589301
086 0001030
2 532 5222
El Salvador
España
800-6160
Rest of West Africa
+ 351 213 17 63 80
+358 (0)203 66 767
902 010 059
Suomi
+33 (0)892 69 60 22
France
Sverige
+46 (0)77 120 4765
+49 (0)180 5652 180
Deutschland
Switzerland
0848 672 672
02-8722-8000
+66 (2) 353 9000
+ 30 210 6073603
801 11 22 55 47
800 9 2649
71 89 12 22
Trinidad & Tobago
Türkiye
Guatemala
1-800-711-2884
1-800-711-2884
2802 4098
90 212 444 71 71
(380 44) 4903520
1 382 1111
Magyarország
ꢆꢎꢈꢊꢈ
1 600 44 7737
+62 (21) 350 3408
1 890 923 902
India
800 4910
United Kingdom
Indonesia
Ireland
+44 (0)870 010 4320
1-(800)-474-6836
0004-054-177
United States
Uruguay
(0) 9 830 4848
Italia
848 800 871
Venezuela (Caracas)
Venezuela
58-212-278-8666
0-800-474-68368
Jamaica
1-800-711-2884
0570-000511
03-3335-9800
Viêt Nam
+84 88234530
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Chapter 12
HP Quick Exchange Service (Japan)
HP Quick Exchange Service
0570-000511
:03-3335-9800
:
9:00
5:00
3
5:00
10:00
1
1
:
Prepare your HP All-in-One for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested
to send your HP All-in-One in for service, remove the print cartridges and pack the HP All-in-One
in the original packing materials to avoid further damage. Retain the power cord and control
panel faceplate in case the HP All-in-One needs to be replaced.
Note This information does not apply to customers in Japan. For information on service
This section provides instructions on how to replace print cartridges in your HP All-in-One and
remove the control panel faceplate.
Replace the print cartridges in your HP All-in-One
1. Turn on the HP All-in-One and wait until the print carriage is idle and silent. If your HP All-in-
One will not turn on, skip this step and go to step 2.
2. Open the print-carriage access door.
3. Remove the print cartridges from their slots. For information on removing the print
Note If your HP All-in-One does not turn on, you can unplug the power cord and
then manually slide the print carriage to the far right side to remove the print
cartridges.
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4. Place the print cartridges in print cartridge protectors or an airtight plastic container so they
will not dry out, and put them aside. Do not send them with the HP All-in-One unless the
HP customer support call agent instructs you to.
5. Close the print-carriage access door and wait a few minutes for the print carriage to move
back to its home position (on the left side).
Note Make sure the scanner has returned to its parked position before turning off
the HP All-in-One.
6. Press the On button to turn off the HP All-in-One.
Remove the control panel faceplate
Complete the following steps once you have removed the print cartridges and unplugged the
HP All-in-One.
Caution 1 The HP All-in-One must be unplugged before following these steps.
Caution 2 The replacement HP All-in-One will not be shipped with a power cord. Store
the power cord in a safe place until the replacement HP All-in-One arrives.
1. Press the On button to turn off the HP All-in-One.
2. Unplug the power cord, and then disconnect it from the HP All-in-One. Do not return the
power cord with the HP All-in-One.
3. Remove the control panel faceplate as follows:
a. Place your hands on each side of the control panel faceplate.
b. Use your fingertips to pry the control panel faceplate off.
4. Retain the control panel faceplate. Do not return the control panel faceplate with the HP All-
in-One.
Caution The replacement HP All-in-One might not come with a control panel
faceplate. Store your control panel faceplate in a safe place, and when the
replacement HP All-in-One arrives, reattach your control panel faceplate. You must
attach your control panel faceplate to use the control panel functions on the
replacement HP All-in-One.
Note See the Setup Guide that came with your HP All-in-One for instructions on
how to attach your control panel faceplate. The replacement HP All-in-One might
come with instructions for setting up your device.
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Chapter 12
Pack your HP All-in-One
Complete the following steps once you have unplugged your HP All-in-One.
1. If available, pack the HP All-in-One for shipment by using the original packing materials or
the packaging materials that came with your exchange device.
If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improper packaging and/or improper transportation
is not covered under the warranty.
2. Place the return shipping label on the outside of the box.
3. Include the following items in the box:
–
–
–
A complete description of symptoms for service personnel (samples of print quality
problems are helpful).
A copy of the sales slip or other proof of purchase to establish the warranty coverage
period.
Your name, address, and a phone number where you can be reached during the day.
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13 Technical information
The technical specifications and international regulatory information for your HP All-in-One are
provided in this section.
System requirements
Software system requirements are located in the Readme file. For information on viewing the
Paper specifications
This section contains information about paper tray capacities, paper sizes, and print margin
specifications.
Paper tray capacities
Type
Paper weight
Input tray1
up to 100
up to 100
up to 20
Output tray2
up to 50
up to 50
up to 10
up to 5
Document
feeder tray
Plain paper
Legal paper
Cards
20 to 24 lb. (75
to 90 gsm)
up to 25
up to 25
N/A
20 to 24 lb. (75
to 90 gsm)
up to 110 lb.
index (200 gsm)
Envelopes
20 to 24 lb. (75
to 90 gsm)
up to 10
N/A
Transparency film
Labels
N/A
N/A
up to 30
up to 20
up to 30
up to 15
up to 10
up to 15
N/A
N/A
N/A
4 x 6 inch photo
paper
up to 145 lb.
(236 gsm)
8.5 x 11 inch photo
paper
N/A
up to 30
up to 15
N/A
1
Maximum capacity.
2
Output tray capacity is affected by the type of paper and the amount of ink you are using.
HP recommends emptying the output tray frequently.
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Chapter 13
Paper sizes
Type
Size
Paper
Letter: 216 x 280 mm (8.5 x 11 inches)
A4: 210 x 297 mm
Legal: 216 x 356 mm (8.5 x 14 inches)
Envelopes
U.S. #10: 105 x 241 mm (4.125 x 9.5 inches)
U.S. #9: 98 x 225 mm (3.9 x 8.9 inches)
A2: 111 x 146 mm (4.4 x 5.8 inches)
DL: 110 x 220 mm (4.3 x 8.7 inches)
C6: 114 x 162 mm (4.5 x 6.4 inches)
Transparency film
Letter: 216 x 279 mm (8.5 x 11 inches)
A4: 210 x 297 mm
Premium photo paper
102 x 152 mm (4 x 6 inches)
Letter: 216 x 280 mm (8.5 x 11 inches)
A4: 210 x 297 mm
Cards
Index card: 101 x 152 mm (4 x 6 inches)
Labels
Letter: 216 x 279 mm (8.5 x 11 inches)
A4: 210 x 297 mm
Custom
102 x 152 mm up to 216 x 356 mm (4 x 6 inches up to 8.5 x
14 inches)
Print margin specifications
Top (leading edge) Bottom (trailing
edge)
Left and Right
margins
U.S. (Letter, Legal,
Executive)
1.8 mm (0.07 inches) 6.7 mm (0.3 inches)
1.5 mm (0.06 inches)
ISO (A4, A5) and JIS
(B5)
1.8 mm (0.07 inches) 6.7 mm (0.3 inches)
1.5 mm (0.06 inches)
Envelopes
Cards
1.8 mm (0.07 inches) 6.7 mm (0.3 inches)
1.8 mm (0.07 inches) 6.7 mm (0.3 inches)
1.5 mm (0.06 inches)
1.5 mm (0.06 inches)
Print specifications
●
●
●
●
Resolution: 1200 x 1200 dpi black, 4800 optimized dpi color, 4800 dpi 6 ink
Method: drop-on-demand thermal inkjet
Language: Lightweight Imaging Device Interface Language (LIDIL)
Print speed: up to 20 pages per minute black; up to 13 pages per minute color (varies by
model)
●
●
Print speed varies according to the complexity of the document
Duty cycle: 1000 pages per month
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Mode
Type
Speed (ppm) on plain
paper
Speed (seconds) 4 x 6
inch borderless photo
Maximum Black and Color
dpi
up to .12
as fast as 278
Best
Black and Color
Black
up to .94
up to 7.25
up to 2.9
up to 7.5
up to 4.3
up to 20
up to 13
as fast as 147
as fast as 95
as fast as 95
as fast as 47
as fast as 47
as fast as 45
as fast as 45
Normal
Color
Fast
Normal
Black
Color
Fast Draft Black
Color
Copy specifications
●
●
●
●
●
●
Digital image processing
Up to 99 copies from original (varies by model)
Digital zoom: from 25 to 400% (varies by model)
Fit to page, pre-scan
Copy speed: up to 20 copies per minute black; 13 copies per minute color (varies by model)
Copy speeds vary according to the complexity of the document
Mode
Type
Print resolution (dpi) Scan resolution (dpi)
Best
Black
Color
Black
Color
Black
Color
up to .85
up to .75
up to 4.1
up to 2.8
up to 20
up to 13
up to 600 x 1200
up to 600 x 1200
up to 300 x 300
up to 300 x 300
up to 300 x 300
up to 300 x 300
Normal
Fast
1
Maximum at 400% scaling.
Fax specifications
●
●
●
Walk-up black and white and color fax capability
Up to 100 speed dials (varies by model)
Up to 100-page memory (varies by model, based on ITU-T Test Image #1 at standard
resolution). More complicated pages or higher resolution takes longer and uses more
memory.
●
●
●
●
●
Manual multiple-page fax
Automatic busy redial up to five times (varies by model)
Automatic no-answer redial one time (varies by model)
Confirmation and activity reports
CCITT/ITU Group 3 fax with Error Correction Mode
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Chapter 13
●
●
33.6 Kbps transmission
3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard
resolution). More complicated pages or higher resolution take longer and use more memory
Ring detect with automatic fax/answering machine switching
●
Photo (dpi)
Very Fine (dpi)
Fine (dpi)
Standard (dpi)
Black
196 x 203 (8-bit
grayscale)
300 x 300
196 x 203
196 x 98
Color
200 x 200
200 x 200
200 x 200
200 x 200
Scan specifications
●
●
●
●
●
●
●
Image editor included
Integrated OCR software automatically converts scanned text to editable text
Scan speeds vary according to the complexity of the document
Twain-compliant interface
Resolution: 1200 x 2400 dpi optical, up to 19,200 dpi enhanced
Color: 16-bit per RGB color, 48-bit total
Maximum scan size from glass: 216 x 297 mm (8.5 x 11.7 inches)
Physical specifications
●
●
●
●
Height: 235 mm (9.25 inches)
Width: 435 mm (17.13 inches)
Depth: 418 mm (16.46 inches)
Weight: 5.9 kg (13 pounds)
Power specifications
●
●
●
●
Maximum power consumption: 60 W
Idle state power consumption: 5.593 W
Input voltage: AC 100 to 240 VAC, 1A, 50-60 Hz, grounded
Output voltage: DC 36W, 32 Vdc 850 mA, 16Vdc 550 mA
Environmental specifications
●
●
●
●
Recommended operating temperature range: 15º to 32º C (59º to 90º F)
Allowable operating temperature range: 5º to 40º C (41º to 104º F)
Humidity: 15% to 85% RH non-condensing
Non-operating (Storage) temperature range: -40º to 60º C (-40º to 140º F)
In the presence of high electromagnetic fields it is possible the output from the HP All-in-One
might be slightly distorted.
HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize
injected noise due to potential high electromagnetic fields.
Additional specifications
Memory specifications: 2MB ROM, 16 MB RAM
If you have Internet access, you can get acoustic information from the HP website. Go to
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Environmental product stewardship program
This section provides information on protecting the environment; ozone production; energy
consumption; paper use; plastics; material safety data sheets; and recycling programs.
This section contains information about environmental standards.
Protecting the environment
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
This product has been designed with several attributes to minimize impacts on our environment.
For more information, visit HP’s Commitment to the Environment website at:
Ozone production
This product generates no appreciable ozone gas (O3).
Energy consumption
Energy usage drops significantly while in ENERGY STAR® mode, which saves natural
resources, and saves money without affecting the high performance of this product. This product
qualifies for ENERGY STAR, which is a voluntary program established to encourage the
development of energy-efficient office products.
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR
partner, HP has determined that this product meets ENERGY STAR guidelines for energy
efficiency.
For more information on ENERGY STAR guidelines, go to the following website:
Paper use
This product is suited for the use of recycled paper according to DIN 19309.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the
ability to identify plastics for recycling purposes at the end of the product’s life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP website at:
Customers without Internet access should contact their local HP Customer Care Center.
Recycling program
HP offers an increasing number of product return and recycling programs in many countries, as
well as partnering with some of the largest electronic recycling centers throughout the world. HP
also conserves resources by refurbishing and reselling some of its most popular products.
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Chapter 13
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges free of charge. For
more information, go to the following website:
Disposal of Waste Equipment by Users in Private Households in the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed
of with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste electrical
and electronic equipment. The separate collection and recycling of your waste equipment at the
time of disposal will help to conserve natural resources and ensure that it is recycled in a manner
that protects human health and the environment. For more information about where you can drop
off your waste equipment for recycling, please contact your local city office, your household
waste disposal service, or the shop where you purchased the product.
For more information regarding return and recycling of HP products generally, please visit:
Regulatory notices
The HP All-in-One meets product requirements from regulatory agencies in your country/region.
Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SDGOB-0505. This regulatory number should not
be confused with the marketing name HP Officejet 5600 All-in-One series.
Notice to users of the U.S. telephone network: FCC requirements
This equipment complies with FCC rules, Part 68. On this equipment is a label that contains,
among other information, the FCC Registration Number and Ringer Equivalent Number (REN)
for this equipment. If requested, provide this information to your telephone company.
An FCC compliant telephone cord and modular plug is provided with this equipment. This
equipment is designed to be connected to the telephone network or premises wiring using a
compatible modular jack which is Part 68 compliant. This equipment connects to the telephone
network through the following standard network interface jack: USOC RJ-11C.
The REN is useful to determine the quantity of devices you may connect to your telephone line
and still have all of those devices ring when your number is called. Too many devices on one line
might result in failure to ring in response to an incoming call. In most, but not all, areas the sum
of the RENs of all devices should not exceed five (5). To be certain of the number of devices you
may connect to your line, as determined by the REN, you should call your local telephone
company to determine the maximum REN for your calling area.
If this equipment causes harm to the telephone network, your telephone company may
discontinue your service temporarily. If possible, they will notify you in advance. If advance notice
is not practical, you will be notified as soon as possible. You will also be advised of your right to
file a complaint with the FCC. Your telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect the proper operation of your equipment. If
they do, you will be given advance notice so you will have the opportunity to maintain
uninterrupted service.
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If you experience trouble with this equipment, please contact the manufacturer, or look
elsewhere in this manual, for warranty or repair information. Your telephone company may ask
you to disconnect this equipment from the network until the problem has been corrected or until
you are sure that the equipment is not malfunctioning.
This equipment may not be used on coin service provided by the telephone company.
Connection to party lines is subject to state tariffs. Contact your state public utility commission,
public service commission, or corporation commission for more information.
This equipment includes automatic dialing capability. When programming and/or making test
calls to emergency numbers:
●
●
Remain on the line and explain to the dispatcher the reason for the call.
Perform such activities in the off-peak hours, such as early morning or late evening.
Note The FCC hearing aid compatibility rules for telephones are not applicable to
this equipment.
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a
computer or other electronic device, including fax machines, to send any message unless such
message clearly contains in a margin at the top or bottom of each transmitted page or on the first
page of transmission, the date and time it is sent and an identification of the business, other
entity, or other individual sending the message and the telephone number of the sending
machine or such business, other entity, or individual. (The telephone number provided may not
be a 900 number or any other number for which charges exceed local or long-distance
transmission charges.) In order to program this information into your fax machine, you should
complete the steps described in the software.
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified that
the following notice be brought to the attention of users of this product.
Declaration of Conformity: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that might cause undesired
operation. Class B limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy, and, if not installed and used in accordance with the instructions, might cause
harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures:
●
●
●
Reorient the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
●
Consult the dealer or an experienced radio/TV technician for help.
For more information, contact the Product Regulations Manager, Hewlett-Packard Company,
San Diego, (858) 655-4100.
The user may find the following booklet prepared by the Federal Communications Commission
helpful: How to Identify and Resolve Radio-TV Interference Problems. This booklet is available
from the U.S. Government Printing Office, Washington DC, 20402. Stock No. 004-000-00345-4.
Caution Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this
equipment not expressly approved by the Hewlett-Packard Company might cause
harmful interference and void the FCC authorization to operate this equipment.
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Note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to users
of the Canadian telephone network
Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie
Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil. L’abréviation IC qui
précède le numéro d’enregistrement indique que l’enregistrement a été effectué dans le cadre
d’une Déclaration de conformité stipulant que les spécifications techniques d’Industrie Canada
ont été respectées. Néanmoins, cette abréviation ne signifie en aucun cas que l’appareil a été
validé par Industrie Canada.
Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées à la
terre de la source d’alimentation, des lignes téléphoniques et du circuit métallique d’alimentation
en eau sont, le cas échéant, branchées les unes aux autres. Cette précaution est
particulièrement importante dans les zones rurales.
Le numéro REN (Ringer Equivalence Number) attribué à chaque appareil terminal fournit une
indication sur le nombre maximal de terminaux qui peuvent être connectés à une interface
téléphonique. La terminaison d’une interface peut se composer de n’importe quelle combinaison
d’appareils, à condition que le total des numéros REN ne dépasse pas 5.
Basé sur les résultats de tests FCC Partie 68, le numéro REN de ce produit est 0.1B.
This equipment meets the applicable Industry Canada Terminal Equipment Technical
Specifications. This is confirmed by the registration number. The abbreviation IC before the
registration number signifies that registration was performed based on a Declaration of
Conformity indicating that Industry Canada technical specifications were met. It does not imply
that Industry Canada approved the equipment.
Users should ensure for their own protection that the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe system, if present, are connected together.
This precaution might be particularly important in rural areas.
Note The Ringer Equivalence Number (REN) assigned to each terminal device
provides an indication of the maximum number of terminals allowed to be connected to a
telephone interface. The termination on an interface might consist of any combination of
devices subject only to the requirement that the sum of the Ringer Equivalence Numbers
of all the devices does not exceed 5.
The REN for this product is 0.1B, based on FCC Part 68 test results.
Notice to users in the European Economic Area
This product is designed to be connected to the analog Switched Telecommunication Networks
(PSTN) of the European Economic Area (EEA) countries/regions.
Network compatibility depends on customer selected settings, which must be reset to use the
equipment on a telephone network in a country/region other than where the product was
purchased. Contact the vendor or Hewlett-Packard Company if additional product support is
necessary.
This equipment has been certified by the manufacturer in accordance with Directive 1999/5/EC
(annex II) for Pan-European single-terminal connection to the public switched telephone network
(PSTN). However, due to differences between the individual PSTNs provided in different
countries, the approval does not, of itself, give an unconditional assurance of successful
operation on every PSTN network termination point.
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In the event of problems, you should contact your equipment supplier in the first instance.
This equipment is designed for DTMF tone dialing and loop disconnect dialing. In the unlikely
event of problems with loop disconnect dialing, it is recommended to use this equipment only
with the DTMF tone dial setting.
Notice to users of the German telephone network
This HP fax product is designed to connect only to the analogue public-switched telephone
network (PSTN). Please connect the TAE N telephone connector plug, provided with the HP All-
in-One into the wall socket (TAE 6) code N. This HP fax product can be used as a single device
and/or in combination (in serial connection) with other approved terminal equipment.
Geräuschemission
LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19
Notice to users in Korea
Declaration of conformity (European Economic Area)
The Declaration of Conformity in this document complies with ISO/IEC Guide 22 and EN 45014.
It identifies the product, manufacturer’s name and address, and applicable specifications
recognized in the European community.
User Guide
133
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Index
print cartridge ink nozzle
area 86
Mac 115
Windows 114
documents
Symbols/Numerics
10 x 15 cm photo paper
load 48
computer modem
specifications 125
scan 57
troubleshoot 104, 107
connection problems, fax
A
E
ADSL. See DSL
enter text and symbols
envelopes
control panel
answering machine
troubleshoot 109
buttons
enter text and symbols
features
load 49
control panel display
specifications 125
environment
attention light
copy
button
Environmental product
stewardship program
automatic document feeder
clean 112
feeding problems,
troubleshoot 112
environmental
cancel 55
specifications 128
inkjet supplies recycling
menu
specifications 127
customer support
European Union
B
F
fax
buttons, control panel
contact 119
HP Quick Exchange
answering machine, set
up 32, 34
answering machine,
troubleshoot 107, 109
C
cancel
button
copy 55
fax 71
scan 58
warranty 117
website 119
cartridges. See print cartridges
clean
D
button
date 17
cancel 71
computer modem, set up
computer modem,
troubleshoot 104
declaration of conformity
European Economic Area
device update
about 113
automatic document
feeder 112
exterior 77
glass 75
User Guide
135
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enter text and symbols
header 41
manual
media. See paper
memory
I
images
scan 57
ink cartridges. See print
cartridges
install software, troubleshoot
menu
pause
receive 68
reports 70
reprint 69
send 65
menus
J
copy
fax
K
settings 38
help
keypad 4, 6
scan to
setup
specifications 127
troubleshoot 99
volume 18
L
modem. See computer modem
labels
load 50
specifications 125
left arrow
O
OK button
on button
legal paper
FCC
one-touch speed dial buttons
order
load 46
specifications 125
requirements 130
statement 131
paper 73
letter paper
software 73
load 46
specifications 125
load
G
glass
clean 75
P
paper
load 46
H
envelopes 49
help
labels 50
original 43
order 73
specifications 125
troubleshoot 110
PC modem. See computer
modem
button
menu
other resources
HP Instant Share
e-mail 58
HP Solution Center, missing
icons 96
transparencies 50
M
phone
maintenance
phone cord
check 101
136
HP Officejet 5600 All-in-One series
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Index
extend 109
phone line, answer ring
pattern 39
phone numbers, customer
support 119
photo paper
stop 58
redial/pause
regulatory notices
declaration of conformity
(European Economic
Area) 133
scan glass
clean 75
scan to
menu
load 48
specifications 125
photos
declaration of conformity
(U.S.) 134
send fax
e-mail 58
geräuschemission 133
notice to users in Korea
notice to users in the
European Economic
Area 132
notice to users of the
German telephone
network 133
regulatory model
identification number
scan 58
settings
share 58
print
faxes 69
from software application
country/region 17
fax 38
language 17
scan 59
WEEE 130
setup
reports
specifications 126
print cartridges
align 83
button
self-test 77
DSL 24
clean 84
handle 78
fax 18
menu
resources, help
right arrow
order 73
replace 78
S
save
store 82
software application, print
from 61
scan
troubleshoot 92, 113
button
R
cancel 58
software installation
reinstall 97
troubleshoot 94
uninstall 97
software update. See device
update
specifications. See technical
information
receive fax
documents 57
features 57
photos 57
print 59
automatically 68
manually 68
troubleshoot problems
recycle
User Guide
137
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speed dial
button
time 17
transparencies
load 50
one-touch buttons
specifications 125
troubleshoot
start black
start color
stop
fax 99
paper 110
copy 55
fax 71
scan 58
subscriber identification code
symbols, enter
resources
setup 90
T
technical information
environmental
specifications 128
print margin
U
V
voice mail
specifications 126
weight 128
troubleshoot 107
W
telephone
warranty 117
telephone line, answer ring
pattern 39
telephone numbers, customer
support 119
test
text, enter
138
HP Officejet 5600 All-in-One series
Download from Www.Somanuals.com. All Manuals Search And Download.
© 2005 Hewlett-Packard Development Company, L.P.
Electronic Edition
www.hp.com
*Q5610-90155*
*Q5610-90155*
Q5610-90155
Download from Www.Somanuals.com. All Manuals Search And Download.
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