466-1938 Rev C
May 2003
g
GE Interlogix
Part No:
60-883-95R
CareGard
Installation Instructions
Download from Www.Somanuals.com. All Manuals Search And Download.
Contents
About this Manual
1
Special Installation Requirements .............................................................................................................. 1
ETL Listed Installations.......................................................................................................................... 1
Central Station Reporting ....................................................................................................................... 1
System Components
2
Control Panel .............................................................................................................................................. 2
Multi-Purpose Panic ................................................................................................................................... 2
Optional Components
Setting up the System
2
3
Locating the Panel ...................................................................................................................................... 3
Plugging in the Phone Line......................................................................................................................... 3
Line Seizure............................................................................................................................................ 3
No Line Seizure ...................................................................................................................................... 3
Plugging in the Power................................................................................................................................. 4
Powering up the System ............................................................................................................................. 4
Adjusting the Speaker Volume ................................................................................................................... 4
Basic Operation
4
To activate a portable panic sensor:........................................................................................................ 4
To activate the panel Call button: ........................................................................................................... 4
After initiating a call the panel will... ..................................................................................................... 5
Programming
5
Access Codes.............................................................................................................................................. 5
Master Access Code................................................................................................................................ 5
Utility Access Code 1 (Dealer Code) ..................................................................................................... 5
Utility Access Code 2 (Installer Code)................................................................................................... 5
Entering Program Mode.............................................................................................................................. 6
Setting the Clock......................................................................................................................................... 6
Changing an Access Code .......................................................................................................................... 6
Programming Options
7
Option 1: Panel Voice .................................................................................................................................8
Option 2: Account Number .........................................................................................................................9
Option 3: Primary Phone Number ..............................................................................................................9
Option 4: Secondary Phone Number ..........................................................................................................9
Option 5: Numeric Pager/Voice Event Notification Phone Number ..........................................................9
Option 6: Call Waiting ................................................................................................................................9
Option 7: Downloader Phone Number .....................................................................................................10
Option 8: Phone Lock ...............................................................................................................................10
Option 9: Downloader Code .....................................................................................................................10
i
Download from Www.Somanuals.com. All Manuals Search And Download.
Option 10: Phone Mod 1 ...........................................................................................................................10
Option 11: Phone Mod 2 ...........................................................................................................................11
Option 12: Numeric Pager/Voice Event Notification Phone Mod 3 ........................................................11
Option 13: DTMF Dialing ........................................................................................................................12
Option 14: Auto Phone Test .....................................................................................................................12
Option 15: RF Timeout .............................................................................................................................12
Option 16: Manual Phone Test .................................................................................................................12
Option 17: AC Power Failure Report .......................................................................................................12
Option 18: CPU Low Battery Report .......................................................................................................13
Option 19: Fail to Communicate ..............................................................................................................13
Option 20: Ring/Hang/Ring ......................................................................................................................13
Option 21: Call Button Enable ..................................................................................................................14
Option 22: Downloader Enable ................................................................................................................14
Option 23: 300 Baud .................................................................................................................................14
Option 24: Audio Verification ..................................................................................................................14
Option 25: Trouble Beeps .........................................................................................................................14
Option 26: AVM Mode .............................................................................................................................14
Option 27: RF Jam Detect ........................................................................................................................15
Option 28: Access Code Length ...............................................................................................................15
Option 29: RF Phone Answer ...................................................................................................................15
Option 30: Demo Mode ............................................................................................................................16
Option 31: Programming Report ..............................................................................................................16
Option 32: Supervisory Time ...................................................................................................................16
Option 33: Modem Sensitivity ..................................................................................................................16
Option 34: VOX Mic Gain .......................................................................................................................16
Option 35: VOX Gain Range ....................................................................................................................16
Option 36: Manual Mic Gain ....................................................................................................................17
Option 37: VOX Receiver Gain ................................................................................................................17
Option 38: Alarm Cancel Timeout ...........................................................................................................17
Option 39: No Audio on Alarm Cancel ....................................................................................................17
Option 40: Report Medication Failures at Supervisory Time ...................................................................17
Option 41: Activity Check ........................................................................................................................17
Option 42: Siren Time Out .......................................................................................................................18
Option 43: House Code .............................................................................................................................18
Exiting Programming Mode ..................................................................................................................... 18
Resetting Memory to Defaults.................................................................................................................. 18
Activity Check
18
Using CareGard with Activity Check Set................................................................................................. 18
Home and Away........................................................................................................................................ 19
Medication Reminders
19
Setting up Medication Reminders............................................................................................................. 19
Acknowledging Medication Reminders ................................................................................................... 19
Home and Away........................................................................................................................................ 20
Adding/Replacing Sensors
20
Supervised vs. Not Supervised ................................................................................................................. 20
To Add or Replace a Sensor using the Menu Button on the back of the Panel ........................................ 20
ii
Download from Www.Somanuals.com. All Manuals Search And Download.
To Add or Replace a Sensor using the Programming Buttons under the Panel Cover............................. 22
Deleting Sensors
System Monitoring
23
23
AC Power.................................................................................................................................................. 23
Backup Battery ......................................................................................................................................... 23
Replacing the Backup Battery .............................................................................................................. 24
Sensor Low Battery .................................................................................................................................. 24
Sensor Supervisory Failure....................................................................................................................... 24
Automatic Phone Test............................................................................................................................... 25
Sensor Testing
Phone Communication Testing
25
25
Phone Test................................................................................................................................................. 25
Central Station Communication................................................................................................................ 25
Pager Communication............................................................................................................................... 26
Voice Event Notification........................................................................................................................... 26
Remote Phone Operation.......................................................................................................................... 26
Troubleshooting
28
iii
Download from Www.Somanuals.com. All Manuals Search And Download.
About this
Manual
This manual provides advanced information for planning, installing programming, operating, and
testing a CareGard system. Complete operation instructions are available in the CareGard User
Instructions (Part No. 466-1936).
Special Installation Requirements
This system is designed to be used as an emergency notification system. Some installations may
require configurations dictated by city or state codes, or insurance.
ETL Listed Installations
The following are requirements for ETL listed installations:
Basic System
•
•
•
•
Control Panel
Backup Battery
Standard Class II 9 VAC 700 mA Power Transformer
Wrist Panic
Digital Alarm Communicator System (UL 1635)
These options are required only if the system is set up for central station reporting.
•
•
•
•
•
•
•
Option 3: Primary Phone Number programmed
Option 10: Phone Mod 1 set to 0 or 1
Option 14: Auto Phone Test set to 001
Option 15: RF Timeout set to 4 hours
Option 17: AC Power Failure Report set to 15 minutes
Option 18: CPU Low Battery Report set to on
Option 27: RF Jam Detect set to on
Home Health Care Signaling Equipment (UL 1637)
•
•
Basic System
Panic Sensor
Central Station Reporting
The panel has been tested with the following central station receivers using SIA and Contact ID
reporting formats:
•
•
Radionics D6600 Central Station Receiver
Sur-Gard Central Station Receiver with models SG-DRL2A and SG-CPM2
1
About this Manual
Download from Www.Somanuals.com. All Manuals Search And Download.
®
System
Components
The CareGard system is composed of
the control panel and a multi-purpose
panic sensor.
Control Panel
Speaker
The control panel (60-883-95R) is the
processing unit for all functions. It
receives signals from panic sensors and
reports emergencies through the phone
line. Medication reminders and activity
timers are scheduled using the control
panel and reminders are given through
the panel speaker.
Volume
Power
Home/Away
Button
When the panel cover is closed, the
panel buttons operate the emergency
notification system. The user operates
the panel by pressing panel buttons. See
the CareGard User Instructions for
complete operating instructions.
Reset/Status Button
Call Button
When the panel cover is open, the but-
tons are used to program the emergency
notification system. The panel can be
programmed on-site by the installer or
user.
Figure 1. Front of the CareGard Panel
Multi-Purpose Panic
The Multi-Purpose Panic Sensor (60-906-95) is a wireless device designed to be used throughout
the installation site. The sensor is worn on the wrist, as a pendant, or on a belt. The panel can be
programmed to supervise the Wrist Panic.
Optional
Components
The usefulness of the CareGard system can be increased by adding the following wireless
devices.
The optional Pendant Panic Sensor (60-578)* is a wireless device designed to be used through-
out the installation site. The sensor can be worn around the neck with a removable cord
(included) or on the user’s belt with an optional leather belt holster. The panel can be pro-
grammed to supervise the Pendant Panic.
A Repeater (60-615-10-319.5)* can be added to the CareGard System in order to boost the range
of the wireless sensors.
Smoke Alarms (60-848-02-95)* can be added to the CareGard System to provide warning in
case of fire.
The optional Carbon Monoxide Alarm (60-652-95)* is used to detect hazardous levels of carbon
monoxide.
Freeze Sensors (60-742-95R)* send a signal to the CareGard panel when the temperature drops
below a certain level. They can be used to detect a broken furnace or windows left open.
Water Sensors (60-744-95R)* can alert users to a flooding basement or an overflowing bathtub
or sink.
Door/Window Sensors (60-670-95R)* can be added to the system and set up to work with the
activity timer function of CareGard.
Motion Sensors (60-807-95R)* can be added to the CareGard system and set up to work with the
activity timer function of CareGard. Motion sensors detect movement within a certain area. They
can be set up to reduce false detections caused by pets.
®
An Interrogator 200 Audio Verification Module (60-787)* can be added to the CareGard Sys-
tem to expand the range of 2-way voice communication to other rooms or floors of the home.
* Not investigated for use by ETL.
System Components
2
Download from Www.Somanuals.com. All Manuals Search And Download.
Setting up the
System
This section describes how to set up the CareGard system. Installing the system consists of the
following procedures:
1. Locating the panel
2. Plugging in the phone line
3. Plugging in the power
4. Powering up the system
5. Adjusting the speaker volume
Locating the Panel
The following should be considered when determining a location for the CareGard panel:
•
•
•
The control panel must have access to an incoming phone line and a standard outlet (110
VAC).
The panel should be centrally located on a table or countertop where it is convenient to use
(such as on a nightstand near a bed).
The panel should not be in or near a bathroom.
Plugging in the Phone Line
There are two methods for connecting the panel to a phone line; line seizure and no line seizure.
Note
All devices that use a phone line must be plugged into the PHONE Jack on the CareGard panel for it to
function properly. This includes devices that were plugged into other phone jacks in the home. The use
of Line Grabbers or the installation of an RJ31X jack are also acceptable methods of obtaining Line Sei-
zure.
Line Seizure
This method requires that the panel be wired ahead (or in front) of all other phones, answering
machines, computers or any other devices on the phone line. This allows the panel to take over
(seize) the phone line, even if another device on the line is in use.
1. Plug the smaller end of the included phone cord into a phone jack in the home.
2. Plug the larger end into the LINE jack on the back of the panel.
3. Plug additional devices such as phones and answering machines to the PHONE jack on the
back of the panel.
No Line Seizure
Note
Connecting the panel to a standard phone (voice) line using the no line seizure method should be
avoided. Other devices in use at the same time the panel is using the line can prevent reports from
going through.
This method is typically used where DSL (Digital Subscriber Line) service exists. DSL allows
multiple devices on a single phone line to be used simultaneously. Simply connecting the panel
LINE jack to an available phone jack on the premises using the phone cord is all that is required.
An in-line filter may be required to ensure panel reporting is successful.
3
Setting up the System
Download from Www.Somanuals.com. All Manuals Search And Download.
To Home
Phone Jack
To Phone or Answering
Machine
To AC Outlet
Power Switch
LINE
PHONE
Figure 2. Connecting the CareGard System to the Phone Line
Plugging in the Power
The panel is pre-wired for power. Simply plug the transformer into an available standard outlet
(110 VAC).
Important !
Make sure the outlet is not controlled by a switch or part of a ground fault interrupt circuit (GFIC).
Powering up the System
Turn the Power switch on the back of the panel to On. The panel voice should announce “Hello,
system X is OK.”
Note
After power up the system may announce “System Low Battery” and the Status light will flash. It may
take several hours for the battery to fully change after it is initially plugged in.
Adjusting the Speaker Volume
The Volume button on the front of the panel controls the volume of announcements from the
speaker and the volume during a 2-way talk session.
Adjust the built-in speaker volume using the Volume button on the front of the panel. Each time
the Volume button is pressed it increases the speaker volume one level and announces the volume
level.
Adjust the volume the same way during a 2-way talk session.
Basic Operation
The main function of the CareGard system is to respond to the wrist or pendant panic and the
panel Call button.
To activate a portable panic sensor:
•
Wrist Panic - Press the button until its red light blinks.
•
Pendant Panic - Press and hold the button for 2 seconds.
To activate the panel Call button:
Depending on how Option 21 (Call Button Enable) is set, the Call button operates with a single
press or two presses. If Option 21 is set to off, the panel Call button cannot be used to initiate an
emergency call.
Basic Operation
4
Download from Www.Somanuals.com. All Manuals Search And Download.
Note
¾ Single Press - Option 21 set to 1:
There may be a slight delay
between the time the button
is pressed and when the
panel announces it is con-
tacting the station.
1. Press the Call button.
2. The system announces “Contacting emergency phone number, please remain calm, or press
Status to cancel.”
¾ Two Presses or Press and Hold - Option 21 set to 2:
1. Press the Call button once. The panel announces “Press call again for Emergency call, or
press Status to cancel.”
Note
If Option 1 is Off the announcement will not be made.
2. Press the Call button again to initiate an emergency call or press Status to cancel the call.
You may also initiate an emergency call by holding down the Call button for 5 seconds or until
the system announces “Contacting emergency phone number, please remain calm.”
After initiating a call the panel will...
Note
•
•
•
•
•
start blinking the Status light.
This message will be
dial the central station.
repeated every 60 seconds
until contact is made with the
central station or there is a
communication failure. The
panel will try each pro-
grammed phone number 8
times. If the panel fails to
make contact it will go into
communication failure.
announce “Contacting emergency phone number, please remain calm.”
report an alarm to the central station.
begin a 2-way audio session between the resident and the central station operator if the sys-
tem is set up for 2-way audio. This depends on Options 24 and 26.
Programming
The CareGard system can be customized for different installation situations by setting certain
options. See the “Programming Options” section of this manual for a descriptions of all the
options and their settings.
¾ Programming involves these basic steps:
1. Enter Program Mode
2. Set the Clock
3. Change Access Codes
4. Program Options
Access Codes
There are 3 codes you can use to enter program mode.
Master Access Code
Depending on how Option 28: Access Code Length is set, the default Master Access Code is
123456, 12345, 1234 (factory default), or 123. The Master Access Code can be used to change
the following: Options 1, 5, 22, 29 and the Master Access Code. The Master Access Code is also
used for the Remote Phone Control options of the CareGard system. (See “Option 20: Ring/
Hang/Ring” and “Remote Phone Operation” in this manual.)
Utility Access Code 1 (Dealer Code)
Depending upon how Option 28: Access Code Length is set, the default utility access code is
654321, 54321, 4321 (factory default), or 321. This code can be used for all programming.
Utility Access Code 2 (Installer Code)
Depending upon how Option 28: Access Code Length is set, the default utility access code is
654321, 54321, 4321 (factory default), or 321. When the system is started for the first time Util-
ity Access Code 2 will have the same privileges as Utility Access Code 1. When Utility Access
Code 1 or 2 is changed Utility Access Code 2 can modify all but the following options: Options
3, 4, 7-11 and 28.
5
Programming
Download from Www.Somanuals.com. All Manuals Search And Download.
Entering Program Mode
1. Open the panel cover by lifting on the tab at the
top of the panel.
Tab
2. Enter Utility Access Code 1 or 2 using the num-
bered keys.
The panel is now in program mode. Follow the pro-
gramming arrows on the panel overlay. The system
prompts you through programming steps with beeps
and voice messages.
Figure 3. Cover Tab Location
Setting the Clock
Note
¾ To set the clock:
Do not remove panel power
while in program mode. Pro-
gramming changes are
saved only when exiting pro-
gram mode (closing the
cover).
1. Press Clock Set from the Start Menu. (The system will announce the programmed time and
say “To change, press Hours and Minutes, then press Done.”)
Note
If 6 seconds passes without a key press the panel will announce the time and say “Time is x:xx A.M./
P.M., press hours and minutes, then press done or press cancel to quit.”
2. Press the Hours + and - buttons and listen to the voice prompts. Stop when panel voice
announces the correct hour.
3. Press the Minutes + and - buttons and listen to the voice prompts. Stop when the panel
announces the correct minutes.
4. Press Done. The panel announces the set time.
Changing an Access Code
¾ To change an Access Code:
1. Enter Program Mode.
2. Verify the Access Code Length (Option 28).
3. Press the Add button from the Start Menu.
4. Press the Access Code button until you hear the name of the Access Code you want to
change.
5. Press the Done button to select the Access Code.
6. Using the numbered keys, enter the new access code. The panel will repeat the Access Code
after the last digit is entered.
Š Pressing the Cancel button after entering an access code will not revert to the old access code.
Go through the steps again if you make a mistake.
I N S T R U C T I O N S
Add Option
START MENU
Option #1: Panel Voice Enable
Option #2: Account No.
Option #3: Phone No.
Clock Set
See Note
1
2
Press
and follow
+
Add Option #
6
7
8
9
0
voice prompts.
Hours
+
Add Access Code
Add
-
Minutes
See Note
Press
, then
-
Add Access Code DONE
use red numbers to enter access code.
3
4
Set Clock
See Note
Delete
DONE
Press
Clock Set Hours Minutes DONE
Access Code
Delete
To delete an option or access code
5
*
Test
Sensor
Cancel
press
and follow voice prompts.
Delete
MAIN MENU
Cancel
Note:
*
If you make a mistake or want to start
Option #
Hold key or press repeatedly
until you hear the desired item.
over press
Press for program information.
Cancel
*
Figure 4. Programming Overlay
Programming
6
Download from Www.Somanuals.com. All Manuals Search And Download.
Programming
Options
The following options let you customize system operation according to dealer and user needs.
The Numbered Options Settings table lists all system options and their characteristics. Fill in the
last column of the table before programming to help speed up the programming process.
¾ To hear the current setting for each option:
•
Press the Option # button. The panel will announce each option number and setting in order.
Press Cancel to stop.
•
To jump to a specific option, press the Option # button, then enter the 2 digit option number
using the red numbered keys. The panel will continue to announce the option settings. Press
Cancel to stop.
Note
¾ To change an option setting:
Although the panel voice
prompts you through pro-
gramming, it is not neces-
sary to wait for the complete
message before pressing
the next button in the pro-
gramming sequence.
•
Press Add or Delete, then press Option # repeatedly until you hear the option you want
changed.
Or
•
Press Add or Delete, Option #, then enter the 2 digit option number using the red numbered
keys.
Table 1: Numbered Options Settings
No.
Function
Default
Range
On/Off
Desired Setting
1
Panel Voice
On
2
Account Number
00000
Off
0-9, A-F
26 digits
26 digits
26 digits
26 digits
26 digits
On/Off
3
Primary Phone Number
4
Secondary Phone Number
Off
5
Numeric Pager/ Voice Event Notification Phone Number
Call Waiting
Off
6
Off
7
Downloader Phone Number (Not available in version 1.2) Off
8
Phone Lock
Off
12345
0
9
Downloader Code
00000-99999
0-3
10
11
12
13
14
15
16
17
18
19
20
Phone Mod 1
Phone Mod 2
0
00-10
Numeric Pager/Voice Event Notification Phone Mod 3
DTMF Dialing
10
08-10
On
Off
12 Hours
On
60
On/Off
Auto Phone Test
1-254 days
02 to 24 Hours
On/Off
RF Timeout
Manual Phone Test
AC Power Failure Report
CPU Low Battery Report
Fail to Communicate
Ring/Hang/Ring
5-254 minutes
On/Off
On
On
1
On/Off
1-4, Off
7
Programming Options
Download from Www.Somanuals.com. All Manuals Search And Download.
Table 1: Numbered Options Settings
Function Default
No.
21
Range
1, 2, Off
Desired Setting
Call Button Enable
Downloader Enable (Not Currently Available)
300 Baud
1
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
On
On
On
On
Off
Off
4
On/Off
On/Off
On/Off
On/Off
On/Off
On/Off
3-6
Audio Verification
Trouble Beeps
AVM Mode
RF Jam Detect
Access Code Length
RF Phone Answer
Demo Mode
On
Off
Off
On/Off
On/Off
On/Off
Any time of day
On/Off
01-64
Programming Report
Supervisory Time
Modem Sensitivity
VOX Mic Gain
12:00 A.M.
Off
14
VOX Gain Range
Manual Mic Gain
VOX Receiver Gain
Alarm Cancel Timeout
20
01-64
64
01-64
6
01-10
005 minutes
003-254
255 = Off
39
40
41
42
43
No Audio after Cancel
Report Medication Failures At Supervisory Time
No Activity Hours
Off
On/Off
On/Off
02-48
002-254
A-P
Off
Off
Siren Time Out
4 minutes
A
House Code
Range = On/Off (Default = On)
¾ To turn Panel Voice On or Off:
Option 1: Panel Voice
When this option is Off and Option 21 is set to 2 the panel will not announce
“Press again for emergency call, or press Status to cancel.” This option is
ignored when the panel is in program mode.
1. Press Add or Delete.
2. Press Option #.
3. Press 0, then 1.
4. Press Done.
Programming Options
8
Download from Www.Somanuals.com. All Manuals Search And Download.
Range = 0-9, A-F (Default = 00000)
Option 2: Account Number
¾ To program an Account Number:
1. Press Add.
Lets you program (Add) up to a 10-character alphanumeric account number.
Use the numbered buttons to enter numbers. To enter a letter, press the 9 but-
ton then use the Minutes + button to program letters A-F. Deleting this
option sets Account Number back to 00000.
2. Press Option #.
3. Press 0, then 2.
Note
If Option 10 or 11 are set to Contact ID do not use the letter A in an account num-
ber.
4. Enter the Account Number.
5. Press Done.
Range = 26 Digits (Default = Off)
Option 3: Primary Phone Number
¾ To program a Primary Phone Number:
1. Press Add.
Lets you program (Add) a central monitoring station receiver phone number
for monitored systems (up to 26 digits long). Deleting this option sets it to
the default of Off.
2. Press Option #.
When programming a Primary Phone Number use the Add button to enter a
* symbol. Use the Delete button to enter a # symbol. Use the Test button to
enter a pause.
3. Press 0, then 3.
4. Enter the Number using the numbered but-
tons and the Add, Delete, and Test buttons
as necessary.
Note
A primary phone number must be programmed for ETL (UL 1635) listed systems.
5. Press Done.
Range = 26 Digits (Default = Off)
Option 4: Secondary Phone Number
¾ To program a Secondary Phone Number:
1. Press Add.
Lets you program (Add) a central monitoring station receiver/numeric
pager/voice event notification phone number (up to 26 digits long). Deleting
this options sets it to the default of Off.
2. Press Option #.
When programming a Secondary Phone Number use the Add button to enter
a * symbol. Use the Delete button to enter a # symbol. Use the Test button to
enter a pause.
3. Press 0, then 4.
4. Enter the Number using the numbered but-
tons and the Add, Delete, and Test buttons
as necessary.
5. Press Done.
Range = 26 Digits (Default = Off)
Option 5: Numeric Pager/Voice Event Notification Phone
Number
¾ To program a Numeric Pager/Voice Event
Lets you program (Add) a phone number for numeric pager or voice event
notification (up to 26 digits long). Deleting this option turns it Off.
Notification Phone Number:
1. Press Add.
When programming a Numeric Pager/Voice Event Notification Phone Num-
ber use the Add button to enter a * symbol. Use the Delete button to enter a #
symbol. Use the Test button to enter a pause.
2. Press Option #.
3. Press 0, then 5.
Note
4. Enter the Number using the numbered but-
tons and the Add, Delete, and Test buttons
as necessary.
It may be necessary to enter up to 5 pauses after a pager phone number in order
for it to work properly.
If the CareGard panel fails to report to a numeric pager, try adding pauses one at
a time until the system reports to the pager.
5. Press Done.
Range = 26 Digits (Default = Off)
Option 6: Call Waiting
¾ To program a Call Waiting code:
1. Press Add.
Lets you program up to a 26-digit number or code that disables call waiting
or any other phone service before dialing central station, pager or voice
event notification phone number (on). When this option is turned off, the
panel dials only the central station or pager phone numbers.
2. Press Option #.
3. Press 0, then 6.
4. Enter the Call Waiting code using the num-
bered buttons.
5. Press Done.
9
Programming Options
Download from Www.Somanuals.com. All Manuals Search And Download.
Range = 26 Digits (Default = Off)
Option 7: Downloader Phone Number
¾ To program a Downloader Phone Num-
Lets you program up to a 26-digit phone number for a computer modem for
using GE Interlogix CareGard Configurator/Programmer, or delete an exist-
ing phone number (off).
ber:
1. Press Add.
Use the Add button to enter a * symbol. Use the Delete button to enter a #
symbol. Use the Test button to enter a pause.
2. Press Option #.
3. Press 0, then 7.
4. Enter the Number using the numbered but-
tons.
5. Press Done.
Range = On/Off (Default = Off)
Option 8: Phone Lock
¾ To Add or Delete Phone Lock:
1. Press Add or Delete.
2. Press Option #.
Prevents resetting of phone/reporting related to Options 3, 4, 6-11 and Util-
ity Access Code 1 when a memory clear is performed (on), or resets all
options to their default values when a memory clear is performed (off).
3. Press 0, then 8.
4. Press Done.
Range = 00000-99999 (Default = 12345)
Option 9: Downloader Code
¾ To program a Downloader Code:
1. Press Add.
Lets you set a unique 5-digit code that is required for initiating CareGard
Remote Programmer sessions or sets the code to its default (off).
The code must be 5 digits long and can range from 00000 to 99999. The
Downloader Code must match the downloader access code in the CareGard
Remote Programmer account to perform downloader sessions.
2. Press Option #.
3. Press 0, then 9.
4. Enter a Downloader Code using the num-
bered buttons.
Note
The Downloader Code should always be changed from the default setting to
avoid competitor theft.
5. Press Done.
Range = 0-3 (Default = 0)
Option 10: Phone Mod 1
¾ To program Phone Mod 1:
1. Press Add.
Determines what (content) and how (format) the panel should report through
the primary phone number (Option 3), if one is programmed. Table 2
describes the available settings for Phone Mod 1.
2. Press Option #.
Note
3. Press 1, then 0.
Phone Mod 1 must be set to 0 or 1 for ETL (UL 1635) listed systems.
4. Enter a Phone Mod 1 using the numbered
buttons.
5. Press Done.
Table 2: Phone Mod 1 Settings
Setting
Content
Format
SIA
0
1
2
3
All
All
Contact ID
SIA
Alarms Only
Alarms Only
Contact ID
Programming Options
10
Download from Www.Somanuals.com. All Manuals Search And Download.
Range = 00-10 (Default = 00)
¾ To program Phone Mod 2:
Option 11: Phone Mod 2
Determines what (content) and how (format) the panel should report through
the secondary phone number (Option 4), if one is programmed. Table 3
describes the choices. All Entries must be 2 digits.
1. Press Add.
2. Press Option #.
3. Press 1, then 1 again.
4. Enter a Phone Mod 2 using the numbered
buttons.
5. Press Done.
Table 3: Phone Mod 2 Settings
Content
Setting
00
Format
SIA
All
01
02
03
04
05
06
07
08
All
Contact ID
SIA
Alarms Only
Alarms Only
Non-Alarms Only
Non-Alarms Only
Phone 1 Failure
Phone 1 Failure
Contact ID
SIA
Contact ID
SIA
Contact ID
Pager
AC Power Restorals/Failures, Medication Reminder,
Activity Timer and Phone Test
09
10
Same as 08 plus Alarms
Pager
Alarms only (See Options 5 and 12)
Voice Event
Notification
Range = 08-10 (Default = 10)
¾ To program Phone Mod 3:
Option 12: Numeric Pager/Voice Event Notification Phone
Mod 3
Determines what (content) and how (format) the panel should report through
a Numeric Pager/Voice Event Notification Phone Number (Option 5), if one
1. Press Add.
2. Press Option #.
3. Press 1, then 2.
4. Enter a Phone Mod 3 setting using the num-
bered buttons.
5. Press Done.
Table 4: Phone Mod 3 Settings
Setting
08
Content
Format
AC Power Restorals/Failures, Medication Reminder,
Activity Timer and Phone Test
Numeric
pager
09
10
Same 08 plus Alarms
Numeric
Pager
Alarms Only
Voice Event
Notification
11
Programming Options
Download from Www.Somanuals.com. All Manuals Search And Download.
Range = On/Off (Default = On)
¾ To Add or Delete DTMF Dialing:
Option 13: DTMF Dialing
Determines whether the panel uses DTMF (on) or pulse (off) for dialing pro-
grammed phone numbers.
1. Press Add or Delete.
2. Press Option #.
3. Press 1, then 3.
4. Press Done.
Range = Off, 001-254 days (Default = Off)
Option 14: Auto Phone Test
¾ To program Auto Phone Test:
1. Press Add.
Determines whether the panel automatically performs a periodic phone test.
The test interval can be from 001 to 254 days. Entries must be 3 digits. The
time of day the panel performs the test is determined by Option 32: Supervi-
sory Time, which must be turned on for this feature to work.
2. Press Option #.
3. Press 1, then 4.
Note
4. Enter the desired Auto Phone Test days
using the numbered buttons.
Auto Phone Test must be set to 001 for ETL (UL 1635) listed systems.
5. Press Done.
Range = 02-24 hours (Default = 12 hours)
Option 15: RF Timeout
¾ To program Auto Phone Test:
1. Press Add.
Determines the time period within which the panel must receive at least one
supervisory signal from a learned sensor before identifying a sensor failure
for that sensor and sounding trouble beeps. Any sensor failure is reported
immediately and again at the supervisory time (Option 32: Supervisory
Time). See “Sensor Supervisory Failure” in the System Operation section
for more information.
2. Press Option #.
3. Press 1, then 4.
4. Enter the desired Auto Phone Test days
using the numbered buttons.
The Timeout can be set from 02 to 24 hours. Entries must be 2 digits.
5. Press Done.
Note
Setting this feature to 2 hours may cause false reports.
RF Timeout must be set to 4 hours for ETL (UL 1635) listed systems.
Range = On/Off (Default = On)
Option 16: Manual Phone Test
¾ To Add or Delete Manual Phone Test:
1. Press Add or Delete.
2. Press Option #.
Determines whether the user can perform a manual phone test to verify com-
munication to a central station/pager (on), or not (off).
3. Press 1, then 6.
4. Press Done.
Range = Off, 0-254 Min (Default = 60 Min)
Option 17: AC Power Failure Report
¾ To program an AC Power Failure Report
Determines whether the panel sends AC Power failure reports to a central
station or pager after the programmed time period expires (on), or not (off).
Time:
1. Press Add.
After 30 seconds without AC Power the panel lights turn off. When the
panel is without AC Power for the programmed time, an AC power failure is
reported. The AC Power Failure Report time period can be set from 5 to 254
minutes. Entries must be 3 digits. The panel reports an AC power restoral
when AC power returns to the panel.
2. Press Option #.
3. Press 1, then 7.
4. Enter the desired AC Power Failure Report
Time in minutes using the numbered but-
tons.
Note
AC Power Failure Report must be set to 15 minutes for ETL listed systems.
5. Press Done.
Programming Options
12
Download from Www.Somanuals.com. All Manuals Search And Download.
Range = On/Off (Default = On)
Option 18: CPU Low Battery Report
¾ To Add or Delete CPU Low Battery
Determines whether the panel sends a low CPU battery report to the central
station when the panel backup battery voltage drops below 5.4 volts (on), or
not (off).
Report:
1. Press Add or Delete.
2. Press Option #.
3. Press 1, then 8.
4. Press Done.
A CPU Low Battery Report is also sent at the time specified by Option 32:
Supervisory Time. When the backup battery is restored a system battery
restoral report will be sent to the central station.
Note
CPU Low Battery Report must be turned on for ETL (UL 1635) listed systems.
Range = On/Off (Default = On)
Option 19: Fail to Communicate
¾ To Add or Delete Fail to Communicate:
1. Press Add or Delete.
2. Press Option #.
Determines whether the panel sounds trouble beeps if it is unable to success-
fully send a report to a central station or pager (on), or not (off).
Note
The panel will try each programmed phone number 8 times before announcing a
system phone communication failure.
3. Press 1, then 8.
If Option 11 is set to 6 or 7 after 3 failed attempts with the phone 1 number a
phone communication failure occurs
4. Press Done.
Range = On/Off (Default = 1)
Option 20: Ring/Hang/Ring
¾ To program Ring/Hang/Ring:
1. Press Add.
Determines when the panel answers a remote phone access call. Depending
on whether an answering machine exists at the panel location, off-site access
to the panel can be achieved with a series of phone calls or just one. Table 5
shows the available settings.
2. Press Option #.
3. Press 2, then 0.
¾ For off-site access where an answering machine exists, the user
4. Enter a Ring/Hang/Ring setting using the
numbered buttons.
must perform the following steps:
1. Call the panel location.
5. Press Done.
2. Let the Phone ring once, then hang up.
3. Wait at least 10 seconds but not more than 40, then call the panel location
again. The panel should answer on the first ring.
•
•
•
If set to 1, perform steps 1-3 once.
If set to 2, perform steps 1-3 twice.
If set to 3, perform steps 1-3 three times.
See “Phone Communication” in the Testing the System section of this man-
ual for the commands used for remote phone control.
Note
For off-site access where an answering machine does not exist, the user simply
calls the panel location once and listens for 10 rings. The panel should answer
after the tenth ring.
Table 5: Ring/Hang/Ring Settings
Setting
Control Panel answers after:
1
2
3
ring/hang/ring or 10 rings
ring/hang/ring/hang/ring or 10 rings
ring/hang/ring/hang/ring/hang/ring or 10
rings
4
10 rings
Off
Disabled - no remote (off-site) access
13
Programming Options
Download from Www.Somanuals.com. All Manuals Search And Download.
Range = 1, 2, Off (Default = 1)
¾ To program Call Button Enable:
Option 21: Call Button Enable
Determines how the panel Call button activates alarms. When set to 1, a sin-
gle press of the Call button will activate an alarm. When set to 2, pressing
the Call button twice or pressing and holding the Call button will activate an
alarm. Delete will disable the Call button.
1. Press Add.
2. Press Option #.
3. Press 2, then 1.
Note
When this option is set to 2 and Option 1 is on, the panel will prompt the user to
“Press again for emergency call or press Status to cancel.”
4. Enter a Call Button Enable setting using the
numbered buttons.
5. Press Done.
Range = On/Off (Default = On)
Option 22: Downloader Enable
¾ To Add or Delete Downloader Enable:
1. Press Add or Delete.
2. Press Option #.
Determines whether the panel can be accessed using CareGard Configurator
(on), or not (off).
Note
Downloader is not currently supported.
3. Press 2, then 2 again.
4. Press Done.
Range = On/Off (Default = On)
Option 23: 300 Baud
¾ To Add or Delete 300 Baud:
1. Press Add or Delete.
2. Press Option #.
Determines whether the baud rate used by the panel for central station or
modem communications is 300 bps (on) or 110 bps (off).
3. Press 2, then 3.
4. Press Done.
Range = On/Off (Default = On)
Option 24: Audio Verification
¾ To Add or Delete Audio Verification:
1. Press Add or Delete.
2. Press Option #.
Determines whether the system can perform 2-way voice audio sessions
with a central station operator (on), or not (off).
Note
If this option is off, Option 26: AVM Mode will not work.
3. Press 2, then 4.
4. Press Done.
Range = On/Off (Default = Off)
Option 25: Trouble Beeps
¾ To Add or Delete Trouble Beeps:
1. Press Add or Delete.
2. Press Option #.
Determines whether the panel sounds six beeps every minute when a trouble
condition occurs (on) or not (off) The following conditions cause trouble
beeps:
•
•
•
•
•
•
AC Power Failure
3. Press 2, then 5.
Low CPU Battery
4. Press Done.
Sensor Failure (supervisory)
Sensor Trouble (low battery)
Fail to communicate
RF Jam
Trouble beeps can be silenced by pressing the Status button. Trouble beeps
resume 4 hours later if the trouble condition is not cleared.
Range = On/Off (Default = Off)
Option 26: AVM Mode
¾ To Add or Delete AVM Mode:
1. Press Add or Delete.
2. Press Option #.
Determines whether the panel hangs up and waits for a call-back from the
central station operator before starting an audio session (on) or stays on line
with the central station for an instant audio session (off).
Note
3. Press 2, then 6.
Option 24: Audio Verification must be on for this feature to work.
Option 26 affects the primary phone number only.
4. Press Done.
Programming Options
14
Download from Www.Somanuals.com. All Manuals Search And Download.
Range = On/Off (Default = Off)
¾ To Add or Delete RF Jam Detect:
Option 27: RF Jam Detect
Determines whether the panel checks for and reports RF interference/jam to
the central station (on), or not (off).
1. Press Add or Delete.
2. Press Option #.
3. Press 2, then 7.
4. Press Done.
If this option is on and the panel receives a constant 319.5 MHz signal, the
panel announces “RF interference detected” when the Status button is
pressed and reports the condition to the central station. If this option is off,
the panel does not detect an RF jam.
Note
The panel will not detect RF Jams for 4 hours after the initial power up or a mem-
ory clear.
RF Jam Detect must be turned on for ETL (UL 1635) listed systems.
Range = 3-6 (Default = 4)
Option 28: Access Code Length
¾ To program Access Code Length:
1. Press Add.
Determines how many digits are in each access code.
This option lets you set the access code length to 3, 4, 5 or 6 digits. Turning
off (deleting) this option resets access code length and all access codes to
their default.
2. Press Option #.
3. Press 2, then 8.
Read the following before changing this option.
4. Enter the desired Access Code Length using
the numbered buttons.
•
•
This option affects all access codes.
5. Press Done.
Changing the access code length resets the Master, Utility 1 and Utility 2
Note
If the customer wants the Access Code Length changed, it should be set before
programming any new (unprogrammed) access codes, whenever possible.
Table 6: Access Code Length Defaults
Setting
Default Code
3
4
5
6
Master - 123
Utility 1 - 321
Utility 2 - 321
Master - 1234
Utility 1 - 4321
Utility 2 - 4321
Master - 12345
Utility 1 - 54321
Utility 2 - 54321
Master - 123456
Utility 1 - 654321
Utility 2 - 654321
Range = On/Off (Default = On)
Option 29: RF Phone Answer
¾ To Add or Delete RF Phone Answer:
1. Press Add or Delete.
2. Press Option #.
When this option is on pressing a panic button or the panel call button will
answer a ringing phone. Pressing it again will hang-up the phone.
Important !
The phone must be hung up by pressing the panic button. If the phone is not hung
up the phone line may be held (unavailable) for up to 30 minutes.
3. Press 2, then 9.
4. Press Done.
Note
If a different panic than the one used to answer the phone is used to hang-up the
phone, the panel will disconnect and go into alarm.
15
Programming Options
Download from Www.Somanuals.com. All Manuals Search And Download.
Range = On/Off (Default = Off)
¾ To Add or Delete Demo Mode:
Option 30: Demo Mode
Determines whether the panel operates as a demonstration model (on) or a
standard panel (off).
1. Press Add or Delete.
2. Press Option #.
3. Press 3, then 0.
4. Press Done.
Turning on this feature disables low battery supervision.
When a panic is pressed the panel will announce “Contacting emergency
number. Please remain calm.” There will be a 10 second pause then the
panel will say “This is the response center, we have received your alarm. Do
you have an emergency?”
Range = On/Off (Default = Off)
Option 31: Programming Report
¾ To Add or Delete Programming Report:
1. Press Add or Delete.
Determines whether the panel sends a report to the central station anytime
programming mode is entered/exited (on) or not at all (off).
When Programming Report is on the panel sends a report whenever the
dealer (Utility 1) or installer (Utility 2) code is used to enter programming
mode and again when the programming session ends. The report is also sent
2. Press Option #.
3. Press 3, then 1.
when the Menu button on the back of the panel is used to enter add a sensor 4. Press Done.
mode, and again when the sensor is added.
Range = any time (Default = 12:00 A.M.)
Option 32: Supervisory Time
¾ To program Supervisory Time:
1. Press Add.
Determines the time of day the panel reports supervisory conditions - sensor
failures, system low battery, sensor low battery and automatic phone tests to
the central station. If Option 40 is On Medication Reminders will be
reported also.
2. Press Option #.
3. Press 3, then 2.
Note
The panel clock must be set to the correct time for this option and Option 14: Auto
Phone Test to work correctly.
4. Enter the desired Supervisory Time using
the Hours and Minutes buttons.
5. Press Done.
Range = On/Off (Default = Off)
Option 33: Modem Sensitivity
¾ To Add or Delete Modem Sensitivity:
1. Press Add or Delete.
2. Press Option #.
Determines whether the modem sensitivity is set to normal (off) or high
(on).
Note
This feature should be used only if the panel experiences consistent trouble
reporting to the central station. Otherwise, leave this option off.
3. Press 3, then 3 again.
4. Press Done.
Range = 01-64 (Default = 14)
Option 34: VOX Mic Gain
¾ To program VOX Mic Gain:
1. Press Add.
Sets the mic gain (sensitivity) when using voice-activated switching
(Speaker Phone).
Room size, acoustics and furnishings where the panel is located will influ-
ence the setting. The available settings are 01 (low) to 64 (high). Entries
must be 2 digits.
2. Press Option #.
3. Press 3, then 4.
4. Enter the desired VOX Mic Gain using the
numbered buttons.
5. Press Done.
Range = 01-64 (Default = 20)
Option 35: VOX Gain Range
¾ To program VOX Gain Range:
1. Press Add.
Sets the gain range for the voice-activated switching (VOX). The available
setting are 01 (low) to 64 (high). Entries must be 2 digits. For correct perfor-
mance this option should be set equal to or greater than Option 34: VOX
Mic Gain.
2. Press Option #.
3. Press 3, then 5.
Note
This option works in conjunction with Option 34: VOX Mic Gain. It is important to
4. Enter the desired VOX Gain Range using
the numbered buttons.
follow the setting recommendations as described to achieve acceptable opera-
tion.
5. Press Done.
Programming Options
16
Download from Www.Somanuals.com. All Manuals Search And Download.
Range = 01-64 (Default = 64)
¾ To program Manual Mic Gain:
Option 36: Manual Mic Gain
Determines the mic gain level (sensitivity) during 2-way audio sessions,
when manually switching between listen and talk.
1. Press Add.
Room size, acoustics, and furnishings where the panel is located will influ-
ence the setting. The available settings are 01 (low) to 64 (high). Entries
must be 2 digits.
2. Press Option #.
3. Press 3, then 6.
4. Enter the desired Manual Mic Gain using
the numbered buttons.
5. Press Done.
Range = 01-10 (Default = 6)
Option 37: VOX Receiver Gain
¾ To program VOX Receiver Gain:
1. Press Add.
Determines the receiver gain level during 2-way audio sessions.
If the VOX is switching the speaker on when the central station operator is
not talking, lower both this setting and Option 34: VOX Mic Gain. If the
VOX is not switching the speaker on when the central station operator is
talking, raise this setting and lower Option 34: VOX Mic Gain.
2. Press Option #.
3. Press 3, then 7.
4. Enter the desired VOX Receiver Gain using
the numbered buttons.
This option can be set from 01 to 10. Entries must be 2 digits.
Note
5. Press Done.
Changing this setting does not affect speaker volume.
Range = (Off), 003-254 Min (Default = 005)
Option 38: Alarm Cancel Timeout
¾ To program Alarm Cancel Timeout:
1. Press Add.
Determines the number of minutes the user has to cancel an alarm. If the
alarm is cancelled within the Alarm Cancel Timeout period, an alarm cancel
report is generated.
2. Press Option #.
Note
3. Press 3, then 8.
If this option is Off alarms cannot be cancelled and the panel will not announce “or
press Status to cancel.”
4. Enter the desired Alarm Cancel Timeout
using the numbered buttons.
5. Press Done.
Range = On/Off (Default = Off)
Option 39: No Audio on Alarm Cancel
¾ To Add or Delete No Audio on Alarm Can-
Determines if an audio session occurs after an alarm has been cancelled. By
default an audio session will occur after a cancelled alarm. Turn this option
on to disable audio after an alarm cancel.
cel:
1. Press Add.
2. Press Option #.
3. Press 3, then 9.
4. Press Done.
Range = On/Off (Default = Off)
Option 40: Report Medication Failures at Supervisory Time
¾ To Add or Delete Report Medication Fail-
If this option is on, a failure to take medication is reported to the central
monitoring station at Supervisory Time. When this option is off (default) a
failure to take medication is reported immediately. Pager and voice event
notifications occur immediately.
ure at Supervisory Time:
1. Press Add.
2. Press Option #.
3. Press 4, then 0.
4. Press Done.
Range = 02-48 Hours (Default = Off)
Option 41: Activity Check
¾ To Add or Delete Activity Timer:
1. Press Add.
This option determines the number of hours that may pass without the Care-
Gard system detecting activity before a no activity alarm/report is generated.
2. Press Option #.
3. Press 4, then 1.
4. Enter the desired No Activity Hours using
the numbered buttons.
5. Press Done.
17
Programming Options
Download from Www.Somanuals.com. All Manuals Search And Download.
Range = 002-254 Min (Default = 004)
Option 42: Siren Time Out
¾ To Add or Delete Siren Time Out:
1. Press Add.
This option determines how long sirens will sound in the event a smoke
alarm or carbon monoxide alarm are activated.
2. Press Option #.
3. Press 4, then 2.
4. Enter the desired Siren Time Out using the
numbered buttons.
5. Press Done.
Range = A-P (Default = A)
Option 43: House Code
¾ To Add or Delete House Code:
1. Press Add.
The CareGard system can be set up to turn X10 module controlled lights on
and off before an Activity Alarm occurs or during a Medication Reminder.
This option sets the House Code for X10 devices. The House Code pro-
grammed in the panel must match the House Code set on the device. See the
instructions with your X10 module for complete instructions on setting it up.
2. Press Option #.
3. Press 4, then 3.
Important !
4. Enter the desired House Code using the 9
button. Each press of the 9 button will
advance the House Code 1 letter.
To use X10 modules with the CareGard panel you must replace the factory trans-
former with the special X10 transformer (60-972). Complete Installation Instruc-
tions are included with the transformer.
5. Press Done.
Exiting Programming Mode
¾ To exit programming mode and save the changes:
Š Reattach the panel cover.
When you close the cover, the panel reverts to operating mode. The control panel speaker beeps
once.
At any time during programming you can reattach the cover and the changes made to the system
will be saved. When you are ready to continue programming, remove the cover and re-enter an
access code.
Important !
Wait at least 5 seconds before shutting off the CareGard panel after reattaching the cover. This gives
the system time to save the programming changes.
Resetting Memory to Defaults
Note
¾ If it becomes necessary to reset panel programming to the defaults, perform the follow-
If Option 8: Phone Lock is
on, Options 3, 4, 6-11 and
Utility Access Code 1 will not
reset to their defaults.
ing steps:
1. Turn the ON/OFF switch on the back of the panel to OFF.
2. Open the panel cover.
3. While pressing the Done, 0, and Test buttons turn the ON/OFF switch to ON. Hold the but-
tons until the panel announces “Hello, system X OK.”
It will be necessary to reset
the clock after resetting
memory.
4. Release the buttons.
Activity Check
The CareGard system can be set up to report an alarm if no activity is detected within a certain
period of time. Setting Option 41 determines how much time can pass with no activity being
tion on setting Option 41.
Using CareGard with Activity Check Set
Once the Activity Check option is set the CareGard system must detect activity during the num-
ber of hours selected. The user must press the Status button or activate an activity sensor at least
once during the selected Activity Check time. For example, if the Activity Check is set to 10, at
least every 10 hours the user must press the Status button on the panel or activate an activity sen-
sor. Pressing the Status button resets the timer and the user has another 10 hours to press the Sta-
tus button or activate a sensor within.
Sensors can be set up to detect movement and prevent an Activity Check alarm. For example, a
motion sensor can be placed in the home and as long as the motion sensor detects movement at
Activity Check
18
Download from Www.Somanuals.com. All Manuals Search And Download.
least once during the selected time period, no alarm will be sent. See “Adding/Replacing Sen-
sors” on page 20 for information on setting up sensors to work with Activity Check.
If activity is not detected within the Activity Check time period the system announces “activity
time warning, please press status” once a minute and the Status button will begin flashing. If the
system includes X10 controlled lights they will begin turning on and off 4 times a minute. If the
Status button is not pressed within 15 minutes the system will report a no activity alarm to the
monitoring station.
Home and Away
If you will be away from the CareGard system, it’s necessary to temporarily shut off the Activity
Check.
¾ When you’re Away from home:
Š Press the Power/Home/Away button. The system announces “Activity Check Off”. If Medi-
cation Reminders are scheduled they will be turned off as well and an additional announce-
ment will be made. The Power/Home/Away button will blink when the Activity Check is off.
¾ When you return Home:
Š Press the Power/Home/Away button. The system announces “Activity Check On”. If Medica-
tion Reminders are scheduled they will be turned on as well and an additional announcement
will be made.
Medication
Reminders
The CareGard system can be set up to remind the user they need to take medication. Up to 8
reminders can be set.
Setting up Medication Reminders
¾ To set a Medication Reminder:
1. Press the Menu button on the back of the panel until it announces “Medication Reminder,
press Status to select.”
2. Press the Status button on the front of the panel. The panel announces “Medication reminder
one time is off, press Power to change.”
Note
Pressing the volume button at any time when setting a medication reminder turns it off.
3. Press the Power button until you hear the correct time for the medication reminder. The time
starts at 6:00 A.M. and cycles through every half hour.
4. Repeat steps 2-3 for each reminder that needs to be set.
¾ To turn a Medication Reminder off:
1. Repeatedly press the Menu button on the back of the panel until it announces “Medication
Reminder, press Status to select.”
2. Press the Status button on the front of the panel repeatedly until you hear the Medication
Reminder you need to turn off. The panel will announce the number and time of each Medi-
cation Reminder.
3. After the panel has announced the Medication Reminder you want to shut off, press the vol-
ume button and the panel will announce the number of the Medication Reminder and off.
Acknowledging Medication Reminders
When the medication reminder time arrives the panel will announce “Medication Reminder”
once a minute and the Status button will begin flashing. If the system includes X10 controlled
lights they will begin turning on and off 4 times a minute.
¾ To acknowledge a Medication Reminder:
Š Press the status button to acknowledge the medication reminder.
If the medication reminder is not acknowledged within 15 minutes the panel will immediately
report to any voice event notification or pager phone numbers programmed into the system. If
Option 40 is Off the monitoring station will also be called immediately. If Option 40 is on the
monitoring station will not be notified of the failure to acknowledge the medication reminder
19
Medication Reminders
Download from Www.Somanuals.com. All Manuals Search And Download.
Home and Away
If you will be away from home or unable to acknowledge medication reminders it’s necessary to
temporarily turn them off.
¾ When you’re Away from home:
Š Press the Power/Home/Away button. The system announces “Medication Reminder Off”. If
the Activity Check is scheduled it will be turned off as well. The Power/Home/Away button
will blink when Medication Reminders are off.
¾ When you return Home:
Š Press the Power/Home/Away button. The system announces “Medication Reminder On.” If
the Activity Check is scheduled it will be turned on as well.
Adding/
Replacing
Sensors
CareGard allows up to 24 sensors to be learned into the system. There are two methods for add-
ing a sensor to the system. The first method uses the menu button on the back of the panel, the
second uses the programming buttons.
Supervised vs. Not Supervised
Most sensors supported by CareGard can be programmed to be supervised or not supervised. The
panel monitors supervised sensors and sounds trouble beeps or turns the Status light on when
there is a problem with the sensor.
In most situations sensors should be left in the Supervised state. Portable panic sensors should be
Not Supervised.
To Add or Replace a Sensor using the Menu Button on the back of
the Panel
Note
Pressing the Menu button cycles through 5 functions; Phone Test, Sensor Test, Medication Reminder,
Add Sensors and Delete all Sensors. The panel will announce the current function each time the button
is pressed.
Important !
It is necessary to move quickly between the steps when adding sensors. Read these steps carefully
before attempting to add a sensor. You may have as little as 5 seconds to move between steps.
The following table describes how to program each type of sensor. For complete programming
and mounting instructions see the Installation Instructions for the device.
Table 7: Programming Sensors
To Program
Sensor Type
Personal Help Button
Pendant Help Button
1. Repeatedly press the Menu button on the back of the panel until the panel announces “Add
sensor. Press Status to select.”
2. Press the Status button on the front of the panel.
3. Press the button on the sensor.
4. Repeatedly press the Power/Home/Away button until you hear the sensor type you want.
Personal Help Button type possibilities:
Emergency Sensor type not supervised
Emergency Sensor type supervised
5. Press the Status button to accept the sensor.
The system will announce the sensor name, type and number.
Adding/Replacing Sensors
20
Download from Www.Somanuals.com. All Manuals Search And Download.
Table 7: Programming Sensors
Sensor Type
To Program
Door/Window Sensor
1. Remove the cover from the Door/Window Sensor.
2. Repeatedly press the Menu button on the back of the panel until the panel announces “Add
sensor. Press Status to select.”
3. Press the Status button on the front of the panel.
4. Press the Program button on the top of the Door/Window Sensor.
5. Repeatedly press the Power/Home/Away button until you hear the sensor type you want.
Door/Window Sensor type possibilities:
Activity Sensor type supervised
Activity Sensor type not supervised
6. Press the Status button to accept the sensor.
The system will announce the sensor name, type and number.
Freeze Sensor
Water Sensor
Smoke Alarm
1. Remove the cover from the Freeze Sensor.
2. Repeatedly press the Menu button on the back of the panel until the panel announces “Add
sensor. Press Status to select.”
3. Press the Status button on the front of the panel.
4. Press the Program button on the top of the Freeze Sensor.
5. Repeatedly press the Power/Home/Away button until you hear the panel announce “Press
status to accept Freeze Sensor type supervised”
6. Press the Status button to accept the sensor.
The system will announce the sensor name, type and number.
1. Remove the cover from the Water Sensor.
2. Repeatedly press the Menu button on the back of the panel until the panel announces “Add
sensor. Press Status to select.”
3. Press the Status button on the front of the panel.
4. Press the Program button on the top of the Water Sensor.
5. Repeatedly press the Power/Home/Away button until you hear the panel announce “Press
status to accept Water Sensor type supervised”
6. Press the Status button to accept the sensor.
The system will announce the sensor name, type and number.
1. Repeatedly press the Menu button on the back of the panel until the panel announces “Add
sensor. Press Status to select.”
2. Press the Status button on the front of the panel.
3. Remove the base of the Smoke Alarm.
4. Press the Status button to accept the sensor.
The system will announce the sensor name, type and number.
Carbon Monoxide Alarm
Motion Sensor
See the instructions for adding or replacing a sensor using the programming buttons to add a
Carbon Monoxide Alarm.
1. Repeatedly press the Menu button on the back of the panel until the panel announces “Add
sensor. Press Status to select.”
2. Press the Status button on the front of the panel.
3. Remove the Motion Sensor from its mounting plate.
4. Repeatedly press the Power/Home/Away button until you hear the sensor type you want.
Motion Sensor type possibilities:
Activity Sensor type supervised
Activity Sensor type not supervised
5. Press the Status button to accept the sensor.
The system will announce the sensor name, type and number.
Repeater
1. Remove the Repeater cover.
2. Repeatedly press the Menu button on the back of the panel until the panel announces “Add
sensor. Press Status to select.”
3. Press the Status button on the front of the panel.
4. Press the tamper switch spring on the circuit board of the Repeater.
5. Press the Status button to accept the sensor.
The system will announce the sensor name, type and number.
21
Adding/Replacing Sensors
Download from Www.Somanuals.com. All Manuals Search And Download.
To Add or Replace a Sensor using the Programming Buttons under
the Panel Cover
Note
1. Open the front cover.
The sensor number can be
changed during program
mode by pressing the num-
bered keys after pressing
the sensor button. Sensors
can be numbered 01 to 24.
Be sure to enter 0 before the
number for sensor numbers
1 to 9. The sensor number
cannot be changed after it
has been programmed.
2. Enter the Utility 1 or Utility 2 Access Code.
3. Press the Add button from the Start menu. The panel announces “Select from Main Menu.”
4. Press Sensor from the Main Menu.
The panel will announce “Press button on sensor X.” X is the next available sensor number. If
24 sensors are already programmed into the panel the panel says “Invalid. Twenty-four sen-
sors already programmed.”
5. Trip the sensor.
“Press status to accept sensor.” DO NOT press Status at this time. Move on to Step 6.
6. If necessary, change the Sensor name by pressing the Option # button.
7. Press the Done button to program the sensor.
The system will announce the sensor name, type and number.
Table 8: Programming Sensors
Sensor Type
To Trip
Sensor Type Options
Personal Help Button
Pendant Help Button
Door/Window Sensor
Press the help button on the sensor.
Emergency Sensor Type Not Supervised
Emergency Sensor type Supervised
Press the help button on the sensor.
Emergency Sensor Type Not Supervised
Emergency Sensor type Supervised
With the Door/Window Sensor cover
removed, press the Program button on
the top of the sensor.
Activity Sensor type Supervised
Activity Sensor type Not Supervised
Freeze Sensor
Water Sensor
Smoke Alarm
With the Freeze Sensor cover
removed, press the Program button on
the top of the sensor.
Freeze Sensor type Supervised
Water Sensor type Supervised
With the Water Sensor cover
removed, press the Program button on
the top of the sensor.
Remove the base of the Smoke Alarm Smoke Sensor type Supervised
Carbon Monoxide (CO)
Alarm
Plug in the CO Alarm. Within 60 sec-
onds of plugging in, press and hold the
Test/Reset button until you hear 6
beeps.
Carbon Monoxide Sensor type Supervised
Motion Sensor
Repeater
Remove the sensor from its mounting
plate.
Activity Sensor type Supervised
Activity Sensor type Not Supervised
With the Repeater cover removed,
press the tamper switch spring on the
circuit board.
Repeater module type Supervised
Adding/Replacing Sensors
22
Download from Www.Somanuals.com. All Manuals Search And Download.
Deleting
Sensors
You can delete a single sensor or all sensors at once.
¾ To delete a single sensor:
1. Open the front cover.
2. Enter the Utility 1 or Utility 2 Access Code.
3. Press the Delete button. The panel announces “Select from Main Menu.”
4. Press Sensor from the Main Menu. The panel says “Sensor X panic. Press Sensor again for
next sensor or done to delete.”
Note
If no sensors have been learned into the panel the panel says “Function not available” after the sensor
button is pressed.
5. Press the Sensor button until the panel announces the number of the sensor you wish to
delete.
6. Press the Done button to delete the sensor.
¾ To delete all sensors:
1. With the front cover closed, press the Menu button on the back of the panel until the panel
announces “Delete all sensors. Press status to delete all sensors.”
Note
Pressing the Menu button cycles through 5 functions; Phone Test, Sensor Test, Medication Reminder,
Add Sensor and Delete all Sensors. The panel will announce the current function each time the button
is pressed.
2. Press the Status button on the front of the panel to delete all sensors. The panel says “All sen-
sors deleted.”
System
Monitoring
The CareGard system constantly monitors system conditions to ensure proper operation.
AC Power
¾ The panel Power light either blinks or remains lit if AC power is connected. If AC power
is not detected for 6 seconds or more, the following occurs:
1. The panel Power light turns off.
2. After 4 minutes, a non-reporting AC fail report will be placed in the event buffer.
3. If Option 25: Trouble Beeps is enabled, six trouble beeps will sound once a minute.
Note
If Status is pressed during
an AC power failure the sys-
tem will announce “AC
power failure” and the sys-
tem will stop beeping for 4
hours.
4. After the AC Power Failure Report time (Option 17) expires, the panel reports an AC power
failure message to the central station.
¾ When AC Power is restored for more than 2 seconds:
1. The panel sends a AC power restoral message to the central station if an AC failure message
was sent. If an AC failure message was not sent, the panel places the AC restoral message in
the event buffer as a non-reporting event.
2. The Power light turns on (or blinks).
3. Trouble beeps stop.
4. If the power has been removed for a while the panel may indicate it has a low battery. The
message will stop when the battery is recharged.
Backup Battery
¾ If the rechargeable backup battery reaches the low battery threshold during a battery
test or if operating on battery backup during an AC failure, the following occurs:
1. The panel sends a CPU low battery report to the central station if Option 18: CPU Low Bat-
tery is enabled.
Note
2. If Option 25: Trouble Beeps is enabled, six trouble beeps will sound once a minute.
If Status is pressed during a
CPU low battery, the system
will announce “Time is x:xx,
system low battery” and the
panel will stop beeping for 4
hours.
When the battery is charged or replaced and a sensor test is performed, the system sends a CPU
low battery restoral report to the central station if Option 18: CPU Low Battery is on.
23
Deleting Sensors
Download from Www.Somanuals.com. All Manuals Search And Download.
Replacing the Backup Battery
¾ To replace the backup battery:
1. Turn the ON/OFF switch on the back of the panel to OFF.
2. Remove the panel cover by lifting on the tab at the top of the panel.
3. Loosen the speak screws. This makes removing the battery easier.
4. Remove the battery cover screw and cover. (See Figure 3)
Battery Cover
Cover Screw
Backup Battery
Speaker Screws
I
N
S
T
R
U
C
T
I
O
N
S
I
N
S
T
R
U
C
T
I
O
N
S
Add Option
Add Option
START MENU
Option #1: Panel Voice Enable
Option #2: Account No.
Option #3: Phone No.
START MENU
Option #1: Panel Voice Enable
Option #2: Account No.
Option #3: Phone No.
Clock Set
Clock Set
See Note
See Note
1
2
1
2
Press
and follow
+
Press
and follow
+
Add Option
#
6
7
8
9
0
Add Option
#
6
voice prompts.
voice prompts.
Hours
+
Hours
+
Add Access Code
Add Access Code
Add
-
Minutes
Add
-
Minutes
See Note
See Note
7
8
9
Press
,
then
Press
,
then
-
Add Access Code DONE
-
Add Access Code DONE
use red numbers to enter access code.
use red numbers to enter access code.
3
4
3
4
Set Clock
Set Clock
See Note
Delete
DONE
See Note
Delete
DONE
Press
Press
Clock Set Hours Minutes DONE
Access Code
Clock Set Hours Minutes DONE
Access Code
Slide cover off to the
right
Delete
Delete
To delete an option or access code
To delete an option or access code
5
*
5
*
Test
Sensor
Cancel
press
and follow voice prompts.
Test
Sensor
Cancel
press
and follow voice prompts.
Delete
Delete
0
MAIN MENU
Cancel
MAIN MENU
Cancel
Note:
*
Note:
*
If you make a mistake or want to start
Option
#
If you make a mistake or want to start
Option
#
Hold key or press repeatedly
until you hear the desired item.
Hold key or press repeatedly
until you hear the desired item.
over press
over press
Press for program information.
Cancel
Press for program information.
Cancel
*
*
Figure 5. Replacing the backup battery
Note
5. Remove the old battery.
Lifting the panel and tilting it
toward yourself should aid in
the removal of the battery.
6. Disconnect the cables from the old battery and connect them to the new one.
7. Install the new battery, positioning it under the edge of the speaker.
8. Carefully place the connecting wires above the speaker.
9. Tighten the speaker screws.
10. Replace the battery cover.
11. Replace and tighten the cover screw.
12. Replace the panel cover.
Sensor Low Battery
¾ If the panel gets a low battery message from a sensor, the following occurs:
1. The panel sends a Sensor Low Battery report to the central station.
2. The Status light turns on.
Note
If Status is pressed during a
sensor low battery, the sys-
tem announces “Time is
x:xx, sensor X panic, low
battery” and the panel will
stop beeping for 4 hours.
3. If Option 25: Trouble Beeps is enabled, six trouble beeps will sound once a minute.
When the low battery condition is fixed, the panel stops the trouble beeps and turns off the Status
light. See the sensor manual for information on replacing its battery.
Sensor Supervisory Failure
¾ If the panel does not hear from a sensor within the programmed RF Timeout (Option 15)
the following occurs:
1. The panel sends a Sensor Supervisory Failure report to the central station.
2. The Status light turns on.
3. If Option 25: Trouble Beeps is enabled, six trouble beeps will sound once a minute.
System Monitoring
24
Download from Www.Somanuals.com. All Manuals Search And Download.
When the sensor supervision failure is fixed, the panel stops the trouble beeps and turns off the
Status light. Pressing Status during a sensor supervisory failure silences trouble beeps for 4
hours.
Automatic Phone Test
The panel verifies its ability to contact the central station every 1 to 254 days, depending on how
Option 14: Auto Phone Test is set.
¾ If the Auto Phone Test fails to contact the central station, the following occurs:
1. The Status light turns on.
2. If Option 25: Trouble Beeps is enabled, six trouble beeps will sound once a minute.
Pressing Status during an Auto Phone Test Failure silences trouble beeps for 4 hours.
Sensor Testing
We recommend that you test the sensors after all programming is completed and whenever a sen-
sor related problem occurs.
¾ To test sensors:
Note
1. Press the Menu button on the back of the panel until the panel announces “Sensor test. Press
Status to select.”
Pressing the Menu button
cycles through 5 functions;
Phone Test, Sensor Test,
Medication Reminder, Add
Sensor and Delete all Sen-
sors. The panel will
2. Press the Status button on the front of the panel to start a sensor test. The panel announces
“Sensor test is on, test sensor 1.”
announce the current func-
tion each time the button is
pressed.
4. The system will continue to prompt for sensors that have not yet been tested. When all the
sensors have been tested the panel will announce, “Sensor test complete, press status.”
Note
5. Press Status. The panel says “Sensor test OK.”
The panel will prompt for
each sensor in the order
they were programmed. If
there are no sensors pro-
grammed the panel says
“Function not available.”
For testing instructions for other sensors see the Installation Instructions for the sensor.
Phone
Communication
Testing
Perform phone tests to check the programmed phone numbers, off-site phone operation and
phone communication between the panel and the central station. While the following tests are
similar, they should all be performed in order to verify the system is working correctly.
Important !
The phone line must be plugged in for phone tests to be completed successfully.
Phone Test
Phone Test sends a test signal to the central monitoring station, pager and/or voice event notifica-
tion number. Perform a phone test to verify the panel dials the phone numbers correctly.
¾ To test the programmed phone numbers:
Note
1. Press the Menu button on the back of the panel once. The panel announces “Phone test. Press
Status to select.”
If you don’t get the phone
test option, verify a phone
number (Options 3, 4, 5) is
programmed and Manual
Phone Test (Option 16) is
on.
2. Press the Status button on the front of the panel. The panel says “Phone test is on” once a
minute while the phone test is being completed.
3. If all phone numbers are dialed successfully the panel says “Phone test OK.” If any phone
number is not dialed successfully the panel says “System phone communications failure.”
The panel will attempt each phone number 8 times.
Central Station Communication
¾ To test communication with the central station:
1. Call the central station and tell the operator you will be testing the system. If there are voice
event notification or pager numbers programmed notify them also.
2. Test each of the panic buttons to verify they are working correctly.
3. When you finish testing the system, call the central station to verify that the alarms were
received.
25
Sensor Testing
Download from Www.Somanuals.com. All Manuals Search And Download.
Pager Communication
¾ To test pager communication:
1. Call the central station and tell the operator you will be testing the system. If there are voice
event notification or pager numbers programmed notify them also.
2. Verify the pager is on.
Table 9: Pager Reporting Message
Report
Pager Display
-101-101
Phone Test
AC Power Restoral
-102-102
-103-103
-104-104
-105-105
-107-107
AC Power Failure
Medication Reminder Failure
Activity Timer Failure
Call Button, Wrist or Pendant
Panic
Smoke Alarm
-109-109
Voice Event Notification
Testing this feature requires two people; one at the installation site and the other at the location
the panel is programmed to call (Option 4 and/or 5). The phone test will fail if the phone is not
answered.
Note
Option 11 and /or 12 must be set to 10.
1. Contact the central monitoring station to inform them you are testing the system and not to
dispatch help.
2. At the system site, activate a portable panic or press the system Call button.
Note
3. At the calling location, pick up the phone after it starts ringing. You should hear the panel
voice announce “Press star for alarm.”
After the panel has
announced the alarms it
says “Press star for alarm”
again. To hear the alarms
again press *. To end the call
go to step 5.
4. Press the * button on the phone and the panel voice announces “Time is x:xx, sensor xx panic
alarm.” If the * button is not pressed and the call is ended the panel will call back 8 times.
Note
Pressing 5 on the phone at this point will start a 2-way session with the panel. See Table 10 for the
remote phone commands.
Note
5. After listening to the alarm information and/or having a 2-way conversation, press # to termi-
nate the call.
You must terminate the call
by pressing #. Otherwise the
panel may not disconnect
from the phone line for up to
2 minutes.
6. At the system site, press the Status button to clear the status message. The panel will
announce the time and the type of alarm.
If you press the Status button before the panel has delivered the Voice Event Notification the sys-
tem clears the alarm message and only the time will be announced.
Remote Phone Operation
Ring/Hang/Ring” in the Programming section for information on connecting to CareGard from a
remote phone. After a successful Ring/Hang/Ring, enter the Master Access Code + a Phone
Command from Table 10.
Phone Communication Testing
26
Download from Www.Somanuals.com. All Manuals Search And Download.
Troubleshooting
Table 11: Troubleshooting Guide
Problem
Solution
The system does not respond when the Call button
or panic button are activated.
•
•
•
Verify the phone line is plugged into the LINE jack
in the back of the panel.
Make sure the Primary Phone Number (Option 3) is
programmed.
Make sure Option 21: Call Button Enable is set to 1
or 2.
I can’t select an option number I need to change.
•
Be sure you have entered Utility Access Code 1 or
Utility Access Code 2. The Master Access Code can
only change Options 1, 5, 22 and 29
I don’t get the phone test option when I press the
Menu button on the back of the panel.
•
•
Make sure a Phone Number (Option 3-5) is pro-
grammed.
Make sure Manual Phone Test (Option 16) is on.
The system is beeping.
•
•
Press the Status button.
Refer back to this table or the System Operation sec-
tion for information on correcting the problem.
The system is announcing “System phone commu-
nications failure.”
•
•
Verify the phone line is connected correctly.
Verify a Phone Number (Option 3-5) is programmed
correctly.
•
If testing a voice event notification number the
phone must be answered in order for the phone test
to pass.
The system is announcing “System low battery.”
•
Make sure the battery is fully charged and connected
properly. It may take several hours for the system to
charge after first being plugged in.
•
•
Replace the backup battery.
Perform a sensor test.
I performed a sensor test and the panel announces
“Function not available.”
•
•
The sensor(s) has been deleted or not programmed
into the system.
Follow the instructions for Adding/Replacing sen-
sors.
The system is announcing “Sensor low battery.”
My access code doesn’t work.
•
•
Replace the sensors battery. Refer to the sensor man-
ual for battery replacement instructions.
The Access Code Length may have been changed.
Try using one of the default codes from Table 6 on
Troubleshooting
28
Download from Www.Somanuals.com. All Manuals Search And Download.
|
