User Guide
Interfaces
DVI-RGB 200
DVI to Analog RGB Video Interface
68-1791-01 Rev. A
10 10
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FCC Class A Notice
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.
The Class A limits are designed to provide reasonable protection against harmful interference when the equipment
is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which
case the user will be required to correct the interference at his own expense.
NOTE: This unit was tested with shielded cables on the peripheral devices. Shielded cables must be used with
the unit to ensure compliance with FCC emissions limits.
For more information on safety guidelines, regulatory compliances, EMI/EMF compliance, accessibility, and
Notational Conventions Used in this Guide
TIP: A tip provides a suggestion to make setting up or working with the device easier.
NOTE: A note draws attention to important information.
CAUTION: A caution warns of things or actions that might damage the equipment.
WARNING: A warning warns of things or actions that might cause injury, death, or
other severe consequences.
Copyright
© 2010 Extron Electronics. All rights reserved.
Trademarks
All trademarks mentioned in this guide are the properties of their respective owners
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Contents
Introduction ............................................ 1
Installation and Operation..................... 2
Reference Information ........................... 7
Specifications................................................... 7
Part Numbers................................................... 9
DMS Matrix Player Part Numbers.................. 9
Mounting Accessories.................................. 9
Accessories .................................................. 9
Mounting the Interface.................................. 10
Tabletop Use.............................................. 10
Rack Shelf Mounting.................................. 10
Furniture Mounting.................................... 12
Installation Overview........................................ 2
Mounting the Interface.................................... 2
Rear Panel Connections and Controls............... 3
DVI Connector Pin Assignments................... 4
Front Panel Controls and Indicator ................... 5
Operation........................................................ 6
Capturing a User-recorded EDID................... 6
DVI-RGB 200 • Contents
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DVI-RGB 200 • Contents
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Introduction
The Extron DVI-RGB 200 DVI to analog RGB video interface converts DVI digital video to
analog RGB video. The interface accepts a single link of digital-only Digital Visual Interface
(DVI-D) video from a computer, or other digital video source device, on a standard 29-pin
female DVI-I connector. The interface outputs analog RGBHV, RGBS, or RGsB video on
female BNC connectors. The interface also buffers the DVI input and loops it through on a
DVI connector for use by a local monitor (see figure 1).
Projector
B
G
S
R
V
RGBHV
Output
H
PUT
OUT
RE
OL.
S
F
H
I
H
G
S
OUTPUT
DDC
CE
UR
IT
SO
OR
ON
MON
2
ED
1
ER
UFF
OW
L
ROUGH
B
H
R
O
T
T
C
LE
E
OP-
200
T
S
LO
B
G
DVI-R
A
.4
0
NPU
I
V
-240
0
0
1
Hz
0
0/6
5
DVI Local Output
Extron
DVI-RGB 200
DVI to Analog
RGB Video
Interface
DVI Input
High Resolution Workstation
Figure 1. Typical DVI-RGB 200 Application
The video source uses the bidirectional Display Data Channel (DDC) to determine the
video resolution and refresh rate. The video source can obtain the rate directly from the
local monitor or the user can select among 28 resolutions and refresh rates built into the
interface.
Level and peaking adjustments allow the user to enhance the RGB video output for
transmission across long distances.
The DVI-RGB 200 is rack mountable and has an internal switching power supply for
worldwide power compatibility.
DVI-RGB 200 • Introduction
1
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Installation and
Operation
This sections details the installation and operation of the DVI-RGB 200, including:
•
•
•
•
•
Rear Panel Connections and Control
Front Panel Controls and Indicator
Operation
Installation Overview
Follow these steps to install and set up an Extron DVI-RGB 200 for operation:
1
Turn off all of the equipment. Ensure that the video sources and the output display are
all turned off and disconnected from the power source.
2
3
4
5
Connect the cables. See Rear Panel Connections and Controls.
Plug in the power supply, then turn on the display devices and the input devices.
Set the level and peaking. See Front Panel Controls and Indicator.
Mounting the Interface
CAUTION: Installation and service must be performed by authorized personnel only.
Detailed mounting instructions can be found in the Reference Information section.
The 1U high, half-rack width interface DVI-RGB 200 can be placed on a tabletop,
mounted on a rack shelf, or mounted under a desk or tabletop. Use the applicable
optional hardware:
•
•
•
•
•
•
RSU 126 6-inch deep universal rack shelf kit (part #60-190-10)
RSB 126 6-inch deep basic rack shelf (part #60-604-11)
RSU 129 9.5-inch deep universal rack shelf kit (part #60-190-01)
RSB 129 9.5-inch deep basic rack shelf (part #60-604-02)
MBU 125 Under-desk mount kit (part #70-077-01)
MBD 129 Through-desk mount kit (part #70-077-02)
DVI-RGB 200 • Installation and Operation
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Rear Panel Connections and Controls
100-240V
0.4A
R
H
G
V
B
S
DVI-RGB 200
EDID
SOURCE
MONITOR
HIGH
BUFFERED
LOOP-THROUGH
EDID
SELECT
DVI-DINPUT
SELECTOR
50/60 Hz
LOW
OUTPUT
7
1
2
4
6
5
3
Figure 2. DVI-RGB 200 Rear Panel
Input connector — Connect a single link of direct digital video to this 29-pin DVI-I
connector (figure 2) using the included cable.
Buffered Loop-through connector — If desired, connect a direct digital local monitor
to this 29-pin DVI-I connector.
a
b
NOTE: The user can also record EDID from a display on the Buffered Loop-Through
connector, store it onto the units internal memory and supply to the source
(DVI-D input). See Capturing a User-recorded EDID.
R
G
B
S
Output connectors — Connect an RGB display to these female
BNC connectors.
c
H
V
For RGBHV video — Connect to five BNC connectors as shown at
right. Ensure that the SOG On/Off switch ( ) is turned off.
f
R
H
G
V
B
S
For RGBS video — Connect to four BNC connectors as shown at
right. Ensure that the SOG On/Off switch ( ) is turned off.
f
For RGsB video — Connect to three BNC connectors as shown at
right. Ensure that the SOG On/Off switch ( ) is turned on.
f
R
H
G
V
B
S
EDID Source switch — Set this switch to the Monitor (up) position
to connect the DDC channel between the direct digital video source
and the local monitor.
d
e
Set this switch to the Selector (down) position to connect the DDC
channel between the direct digital video source and the built-in
DVI-RGB 200 EDID logic.
EDID Select — If the EDID Source switch ( ) is in the Selector position, set this switch
d
to the appropriate position to select the desired video resolution. Use the Refresh DIP
switch ( ) to select the refresh rate. Table 1 identifies the switch positions and the
f
associated resolutions and vertical refresh rates.
Table 1. Video resolution
EDID Select
Switch
Refresh
EDID Select
Switch
Refresh
EDID Select
Switch
Refresh
DIP Switch
< >
DIP Switch
< >
DIP Switch
< >
Pos. Resolution Dwn
Up Pos. Resolution Dwn
Up Pos. Resolution Dwn
Up
6
7
8
9
A
B
1280x1024 50 Hz 60
1360x768 50 Hz 60
1366x768 50 Hz 60
1400x1050 50 Hz 60
1440x900 50 Hz 50
1600x1200 50 Hz 60
C
D
E
1680x1050 50 Hz 60
1920x1080 50 Hz 60
1920x1200 50 Hz 60
N/A
0
1
2
3
4
5
800x600 50 Hz 60
1024x768 50 Hz 60
1280x720 50 Hz 60
1280x768 50 Hz 60
1280x800 50 Hz 60
F
NOTE: Many monitors will not support all of the resolutions and refresh rates
shown. If you get no display, try a different rate.
DVI-RGB 200 • Installation and Operation
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DIP switches —
f
g
SOG (Sync on Green) On/Off switch — Set this switch to the On (up) position to
enable SOG for RGsB video. Set this switch to the Off (down) position to disable SOG
for RGBS or RGBHV video.
Refresh switch — If the EDID Source switch ( ) is in the Selector position and the EDID
d
select switch ( ) is in position 1 through F position, set this switch either up or down to
e
select the refresh rate of the selected output (see table 1).
If the EDID Source switch ( ) is in the Selector position and the EDID select switch is in
position 0, set this switch up to capture the EDID data from the monitor connected to
d
b
AC power connector — Plug a standard IEC power cord into this connector to connect
the interface to a 100 to 240 VAC, 50 Hz or 60 Hz power source.
DVI Connector Pin Assignments
Figure 3 defines the DVI pin assignments.
C1 C2
1
8
Pin
Signal
Pin
Signal
Pin
Signal
1
2
3
4
5
6
7
8
TMDS data 2–
9
TMDS data 1–
17 TMDS data 0–
18 TMDS data 0+
9
C5
17
24
C3 C4
TMDS data 2+
10 TMDS data 1+
Female Connector
Male Connector
TMDS data 2 shield
TMDS data 1shield
Spare
TMDS data 0 shield
Spare
11
12
13
19
20
21
22
Spare
Spare
Spare
Spare
DDC clock
DDC data
No connection
14 +5 V power
15 Ground (+5 V)
16 Hot Plug Detect
23 TMDS clock+
24 TMDS clock–
C1 Analog Red Video C3 Analog Blue Video C5 Analog Ground
C2 Analog Green Video C4 Analog H. Sync
Figure 3. DVI Connectors
DVI signals run at a very high frequency and are especially prone to bad video connections,
too many adapters, or excessive cable length. To avoid the loss of an image or jitter, follow
these guidelines:
•
Do not exceed 16.4 feet (5 meters) on the input or buffered loop-through of the
interface.
•
•
Limit or avoid the use of adapters.
Use only approved DVI connectors.
NOTES: • Use only cables specifically intended for DVI interfaces. Use of non-DVI cables
or modified cables can cause the DVI-RGB 200 to not operate correctly.
• The missing connectors on the included DVI cable (TMDS data 3, 4, and 5) are
not required for the single link of DVI-D data supported by the DVI-RGB 200.
These pins are grayed out in figure 3.
DVI-RGB 200 • Installation and Operation
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Front Panel Controls and Indicator
8
9
10
LEVEL
PEAK
BOOST
CONTROL
DVI-RGB 200
DVI TO RGB CONVERTER
Figure 4. DVI-RGB 200 Front Panel
Power LED — The two-tone Power LED lights amber or green:
h
•
•
Amber when the DVI-RGB 200 is receiving power but no DVI input signal is applied.
Green when the DVI-RGB 200 is receiving power and a DVI input is present.
Level Boost control — The Level Boost control alters the brightness of the picture on
the RGB output. Judge the adjustment visually by looking at the display.
i
•
At the minimum level setting (the counterclockwise limit of this control), the
interface outputs video at 0.7 Vp-p.
•
At the maximum level setting (the clockwise limit of this control), the interface
outputs video at 1.45 Vp-p.
Select a level setting of 0.7 V and above to compensate for the signal level decrease that
occurs with long cables. Set the level at the maximum setting for cable lengths over 500
feet.
NOTE: Level Boost has no effect on the DVI output of the Buffered Loop-through
connector.
Peak control — The Peak (peaking) control affects the sharpness of the picture on the
RGB output. Increased peaking can compensate for detail (mid- and high-frequency) loss
from low bandwidth system components or capacitance in long cables. The minimum
setting (at the counterclockwise limit) provides no peaking. The maximum setting (at
the clockwise limit) provides 100 percent peaking. Adjust this control while viewing the
displayed image to obtain the optimum picture sharpness.
j
NOTE: Peaking has no effect on the DVI output of the Buffered Loop-through
connector.
DVI-RGB 200 • Installation and Operation
5
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Operation
After the DVI-RGB 200 and its connected devices are powered up, the system is fully
operational. If you encounter any problems, verify that the cables are routed and connected
properly.
NOTES: • High-bandwidth Digital Content Protection (HDCP) is an encryption method
that protects copyrighted digital entertainment material that uses DVI video.
The DVI-RGB 200 cannot respond to the HDCP decryption key.
When the DVI input is HDCP encrypted, the RGB output of the DVI-RGB 200
is blank.
• The computer reads the DDC on power up to determine the direct digital
video resolution and refresh rate to output. Ensure that the local DVI monitor
and the RGBHV monitor can both display the selected resolution and refresh
rate, otherwise images may be distorted or missing.
• Ensure that the computer and local monitor are connected to the
DVI-RGB 200, and the DVI-RGB 200 and local monitor have power applied,
before applying power to the computer. If the other devices are not turned on
before the computer is, the image will not appear.
Capturing a User-recorded EDID
Record the EDID from a display connected on the Buffered Loop-through connector as
follows:
1. Set the rear panel EDID Source switch to the Selector position.
EDID
SELECT
2. Set the EDID Select switch to the 0 position.
DDC
SOURCE
MONITOR
HIGH
3. Change the Refresh dip switch to on (up).
NOTE: The front panel Power LED lights amber whether the
SELECTOR
DVI-D Input connector is receiving a signal or not.
LOW
4. Connect the unpowered display device to Buffered Loop-through connector.
5. Power on the display device. The DVI-RGB 200 copies the EDID of the display connected
in step 4 to its memory.
After the EDID is successfully copied, the front panel Power LED lights green.
6. Set the Refresh DIP switch to off (down).
NOTE: When Refresh is off, the EEPROM contents are write-protected to avoid
accidental overwrites.
When the EDID Select switch is in the 0 position, the stored EDID data is
read to the video source connected to the DVI-D Input connector every time
the DVI-RGB 200 is powered up.
DVI-RGB 200 • Installation and Operation
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Reference
Information
This section discusses the specifications, part numbers, and accessories for the DVI-RGB 200.
Topics that are covered, include:
•
•
•
Part Numbers
Mounting the Interface
Specifications
Video
NOTES: • The DVI-RGB 200 converts a single link DVI signal to an analog RGB signal.
• Using an adaptor (the Extron HDMI to DVI-D adapter, part #26-616-01), the DVI-RGB 200 can accept
HDMI signals. It converts HDMI digital RGB signals, but does not support the HDMI digital component
(YCrCb) signal format.
Resolution range ............................ Up to 1920x1200 or 1080p @ 60 Hz
Formats.......................................... RGB
EDID............................................... Supports emulation of custom or factory preset Extended Display Identification Data (EDID)
tables
Standards....................................... DVI 1.0
Video input and loop through
Number/signal type ........................ 1 single link DVI-D digital video input
1 single link DVI-D buffered loop-through
Connectors .................................... 1 female DVI-I (DVI input)
1 female DVI-I (DVI loop through)
Video output
Number/signal type ........................ 1 RGBHV, RGBS, RGsB
Connectors .................................... 6 female BNC
Nominal level ................................. 0.7 Vp-p for RGB
Level adjustment range .................. 0 dB to 6 dB (x1 to x2)
Peaking adjustment range.............. 0 dB to 6 dB (x1 to x2) at 100 MHz
Impedance ..................................... 75 ohms
Output resolution........................... Follows input, determined by the local DVI loop-through monitor or by the selector on this
product.
Return loss..................................... -35 dB @ 5 MHz
DC offset ....................................... 5 mV maximum with input at 0 offset
Output cable driving distance......... 150’ (45 m) at 1600 x 1200 with Extron MHR cable
250’ (60 m) at 1024 x 768 with Extron MHR cable
DVI-RGB 200 • Reference Information
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Sync
Output type ................................... RGBHV, RGBS, RGsB
Output level ................................... TTL (5 Vp-p, unterminated)
Output impedance ......................... 75 ohms
Polarity........................................... Positive or negative (follows input)
General
Power ............................................ 100 VAC to 240 VAC, 50-60 Hz, 12 watts, internal
Temperature/humidity .................... Storage: -40 to +158 °F (-40 to +70 °C) / 10% to 90%, noncondensing
Operating: +32 to +122 °F (0 to +50 °C) / 10% to 90%, noncondensing
Cooling.......................................... Convection, vents on sides
Mounting
Rack mount............................. Yes, with an optional 1U deep rack shelf
Furniture mount ...................... Yes, with optional under-desk mounting kit or through-desk mounting kit
Enclosure type................................ Metal
Enclosure dimensions ..................... 1.7” H x 8.7” W x 6.0” D (1U high, half rack wide)
4.3 cm H x 22.1 cm W x 15.2 cm D
(Depth excludes connectors and knobs.)
Product weight............................... 1.6 lbs (0.7 kg)
Shipping weight............................. 4 lbs (2 kg)
Vibration........................................ ISTA 1A in carton (International Safe Transit Association)
Regulatory compliance
Safety...................................... CE, c-UL, UL
Compliances............................ CE, C-tick, FCC Class A, ICES, VCCI
MTBF ............................................. 30,000 hours
Warranty........................................ 3 years parts and labor
NOTES: • All nominal levels are at 10%.
• Specifications are subject to change without notice.
DVI-RGB 200 • Reference Information
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Part Numbers
Interface Part Numbers
These items are included in each order for a DVI-RGB 200:
Interface and included parts
DVI-RGB 200
Part number
60-1064-01
IEC power cord
Tweeker (small screwdriver)
DVI-RGB 200 Setup Guide
Mounting Accessories
Mounting Kit
Part Number
60-190-10
60-604-11
60-190-01
60-604-02
70-077-01
70-077-02
RSU 126 6-inch deep 1U universal rack shelf kit
RSB 126 6-inch deep 1U basic rack shelf
RSU 129 9.5-inch deep 1U universal rack shelf kit
RSB 129 9.5-inch deep 1U basic rack shelf
MBU 125 under-desk mount kit
MBD 129 through-desk mount kit
Accessories
These items can be ordered separately:
Accessory
Part number
26-585-02
26-613-02
26-614-02
26-383-xx
DVID SL/6 DVI-D male-to-male, 6' (1.8 m) cable
HDMI M-M/6 HDMI male to male, 6' (1.8 m)
HDMI M-DVI-DM/6 HDMI male to DVI-D male, 6' (1.8 m)
BNC cable
HDMIF-DVIDM HDMI female to DVI-D male adapter
HDMIM-DVIDF HDMI male to DVI-D female adapter
26-616-01
26-617-01
DVI-RGB 200 • Reference Information
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Mounting the Interface
CAUTION: Installation and service must be performed by authorized personnel only.
The 1U high, half rack width DVI-RGB 200 can be placed on a tabletop, mounted on a rack
shelf, or mounted under a desk or tabletop.
Tabletop Use
Affix the four included rubber feet to the bottom of the unit and place it in any convenient
location.
Rack Shelf Mounting
For rack mounting, mount the interface using any of the following rack mounting options:
•
•
•
•
RSU 126 6-inch deep universal rack shelf kit (part #60-190-10). See figure 5.
RSB 126 6-inch deep basic rack shelf (part #60-604-11)
RSU 129 9.5-inch deep universal rack shelf kit (part #60-190-01). See figure 6.
RSB 129 9.5-inch deep basic rack shelf (part #60-604-02)
UL Guidelines for Rack Mounting
The following Underwriters Laboratories (UL) guidelines pertain to the installation of a
DVI-RGB 200 unit into a rack.
1. Elevated operating ambient — If installed in a closed or multi-unit rack assembly,
the operating ambient temperature of the rack environment may be greater than room
ambient. Therefore, consider installing the equipment in an environment compatible
with the maximum ambient temperature specified by the manufacturer [Tma = +32 to
+122 °F (0 to +50 °C)].
2. Reduced air flow — Installation of the equipment in a rack should be such that the
amount of air flow required for safe operation of the equipment is not compromised.
3. Mechanical loading — Mounting of the equipment in the rack should be such that a
hazardous condition is not achieved due to uneven mechanical loading.
4. Circuit overloading — Consideration should be given to the connection of the
equipment to the supply circuit and the effect that overloading of the circuits might
have on overcurrent protection and supply wiring. Appropriate consideration of
equipment nameplate ratings should be used when addressing this concern.
5. Reliable earthing (grounding) — Reliable earthing of rack-mounted equipment
should be maintained. Particular attention should be given to supply connections other
than direct connections to the branch circuit (such as the use of power strips).
DVI-RGB 200 • Reference Information
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Rack shelf mounting instructions
The unit can be mounted in the front or the rear of the rack.
1. Remove the feet from the bottom of the unit if installed.
2. Mount the unit on the rack shelf, using two 4-40 x 3/16-inch screws in opposite
(diagonal) corners to secure it to the shelf (figure 5).
6" Deep Rack Shelf
1/2 Rack Width Front False
Faceplate
Front false
faceplate
uses 2
screws.
(2) 4-40 x 3/16"
Screws
Use 2 mounting holes on
opposite corners.
Figure 5. Mounting the Unit on a 3-inch Rack Shelf
3. Install blank faceplate(s) or other unit(s) on the rack shelf.
4. Attach the rack shelf to the rack using the supplied bolts.
1U Universal Rack Shelf
Figure 6. Mounting the Unit on a Universal Rack Shelf
DVI-RGB 200 • Reference Information
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Furniture Mounting
Under-Furniture Mounting
The unit can be mounted under a horizontal surface using an optional MBU 125 under-desk
mounting kit (part #70-077-01). Mount the unit under a desk or table as follows:
1. Remove feet from the bottom of the unit if installed.
2. Secure the under-desk mounting brackets to the interface with the four machine screws
provided in the mounting kit (figure 7).
Figure 7. Under-desk Mounting
3. Hold the interface with attached brackets against the underside of the desk or other
furniture. Mark the location of holes for screws on the desk.
4. Drill 1/4-inch (6.4 mm) deep, 3/32-inch (2 mm) diameter pilot holes in the table or desk
at the marked screw locations from the underside or inside (the concealed side) of the
furniture, where the interface will be located.
5. Insert the four wood screws into the pilot holes. Fasten each screw into the installation
surface until just less than 1/4 inch of the screw head protrudes.
6. Align the installed screws with the slots in the mounting brackets, and place the
interface against the surface, with the screws through the bracket slots.
7. Slide the interface slightly forward or back, then tighten all four screws to fasten it in
place.
DVI-RGB 200 • Reference Information
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Through-furniture mounting
The interface can be mounted through a desk or other furniture using an optional Extron
MBD 129 through-desk mounting kit (part #70-077-02). Mount the unit through a desk or
table as follows (figure 8):
Figure 8. Through-desk Mounting
1. Loosely attach the mounting brackets to the interface using the four machine screws
and washers supplied with the mounting kit.
2. Hold the interface against the inside of the surface through which it will be mounted.
Mark the four screw holes and the table material to be removed on the inside of the
surface to which you are mounting the device.
3. Remove the table material. Test the fit by inserting the front of the device through the
hole. If necessary, use a rasp or coarse file to enlarge the hole.
4. Drill four pilot holes, each 3/32 inch in diameter by 1/4 inch deep, where you made
marks.
5. Using the provided four wood screws, secure the brackets to the mounting surface.
6. Slide the interface up and down in the mounting brackets until the face of the unit is at
the desired height. Tighten the screws that secure the brackets in place.
If the screws are inaccessible to a screwdriver:
a. Mark the location of the brackets relative to the screws.
b. Remove the interface from inside the furniture.
c. Tighten the screws.
d. Replace the unit inside the surface (step 5).
DVI-RGB 200 • Reference Information
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Extron® Warranty
Extron Electronics warrants this product against defects in materials and workmanship for a period of three years
from the date of purchase. In the event of malfunction during the warranty period attributable directly to faulty
workmanship and/or materials, Extron Electronics will, at its option, repair or replace said products or components,
to whatever extent it shall deem necessary to restore said product to proper operating condition, provided that it is
returned within the warranty period, with proof of purchase and description of malfunction to:
USA, Canada, South America,
Japan:
and Central America:
Extron Electronics
1001 East Ball Road
Anaheim, CA 92805
U.S.A.
Extron Electronics, Japan
Kyodo Building, 16 Ichibancho
Chiyoda-ku, Tokyo 102-0082
Japan
Europe, Africa, and the Middle
East:
Extron Europe
Hanzeboulevard 10
3825 PH Amersfoort
The Netherlands
China:
Extron China
686 Ronghua Road
Songjiang District
Shanghai 201611
China
Asia:
Extron Asia
Middle East:
Extron Middle East
135 Joo Seng Road, #04-01
PM Industrial Bldg.
Singapore 368363
Singapore
Dubai Airport Free Zone
F12, PO Box 293666
United Arab Emirates, Dubai
This Limited Warranty does not apply if the fault has been caused by misuse, improper handling care, electrical
or mechanical abuse, abnormal operating conditions, or modifications were made to the product that were not
authorized by Extron.
NOTE: If a product is defective, please call Extron and ask for an Application Engineer to receive an RA (Return
Authorization) number. This will begin the repair process.
USA: (714) 491-1500
Asia: +65.6383.4400
Europe: +31.33.453.4040
Japan: +81.3.3511.7655
Units must be returned insured, with shipping charges prepaid. If not insured, you assume the risk of loss or damage
during shipment. Returned units must include the serial number and a description of the problem, as well as the
name of the person to contact in case there are any questions.
Extron Electronics makes no further warranties either expressed or implied with respect to the product and its quality,
performance, merchantability, or fitness for any particular use. In no event will Extron Electronics be liable for direct,
indirect, or consequential damages resulting from any defect in this product even if Extron Electronics has been
advised of such damage.
Please note that laws vary from state to state and country to country, and that some provisions of this warranty may
not apply to you.
Extron USA - East
Extron Europe
Extron Asia
Extron Japan
Extron China
Extron Middle East
+800.7339.8766
Inside Asia Only
+81.3.3511.7655
+81.3.3511.7656 FAX
+400.883.1568
Inside China Only
+971.4.2991800
+971.4.2991880 FAX
+800.633.9876
Inside USA/Canada Only
+800.633.9876
Inside USA/Canada Only
+800.3987.6673
Inside Europe Only
+65.6383.4400
+65.6383.4664 FAX
+86.21.3760.1568
+86.21.3760.1566 FAX
+1.714.491.1500
+1.714.491.1517 FAX
+1.919.863.1794
+1.919.863.1797 FAX
+31.33.453.4040
+31.33.453.4050 FAX
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