UNVENTED (VENT-FREE)
GAS LOG HEATER
OWNER’S OPERATION AND
INSTALLATION MANUAL
18", 24", and 30" Variable
Manually-Controlled Models
18", 24", and 30"
Thermostatically-Controlled Models
CRL2718P/N
CRL3124P/N
CGD3924PT/NT
CGD3018PT/NT
CCL3018PA/NA
CCL3924PA/NA
CCL3018PTA/NTA
CCL3924PTA/NTA
CCL3930PTB/NTB
(Smoky Mountain Oak Model Shown)
BILTMORE SPLIT OAK, SEASONAL OAK
AND SMOKY MOUNTAIN OAK LOGS
Variable Manually-Controlled Models Also
Design-Certified As Vented Decorative Appliances
Patent Pending
WARNING:Improperinstallation,adjust-
ment,alteration,service,ormaintenance
can cause injury or property damage.
Refer to this manual for correct installa-
tion and operational procedures. For as-
sistance or additional information con-
sult a qualified installer, service agency,
or the gas supplier.
WARNING:Iftheinformationinthismanualisnot
followed exactly, a fire or explosion may result
causing property damage, personal injury, or
loss of life.
— Do not store or use gasoline or other
flammable vapors and liquids in the vicinity of
this or any other appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use
any phone in your building.
• Immediately call your gas supplier from a
neighbor’sphone.Followthegassupplier’s
instructions.
WARNING:Thisapplianceisforinstalla-
tiononlyinasolid-fuelburningmasonry
or UL127 factory-built fireplace, or in an
approved ventless firebox. It is design-
certified for these installations in accor-
dancewithANSIZ21.11.2.Exception:Do
not install this appliance in a factory-
built fireplace that includes instructions
stating it has not been tested or should
not be used with unvented gas logs.
• If you cannot reach your gas supplier, call
the fire department.
— Installation and service must be performed by
aqualifiedinstaller,serviceagency,orthegas
WARNING: This is an unvented gas-fired heater. It uses air (oxygen) from the room in which it
is installed. Provisions for adequate combustion and ventilation air must be provided. Refer to
Air for Combustion and Ventilation section on page 4 of this manual.
This appliance may be installed in an aftermarket,* permanently located, manufactured
(mobile) home, where not prohibited by local codes.
This appliance is only for use with type of gas indicated on the rating plate. This appliance
is not convertible for use with other gases.
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer
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SAFETY INFORMATION
PRODUCT IDENTIFICATION
3
SAFETY INFORMATION
Continued
1. This appliance is only for use with the type of gas indicated on 14. Do not use heater if any part has been exposed to or under wa-
the rating plate. This appliance is not convertible for use with
other gases.
ter. Immediately call a qualified service technician to inspect
the room heater and to replace any part of the control system
and any gas control which has been under water.
2. Do not place propane/LP supply tank(s) inside any structure. Lo-
cate propane/LP supply tank(s) outdoors (propane/LP units only). 15. Do not operate heater if any log is broken. Do not operate
heater if a log is chipped (dime-sized or larger).
3. To prevent performance problems, do not use propane/LP fuel
16. Turn heater off and let cool before servicing. Only a qualified
service person should service and repair heater.
17. Operating heater above elevations of 4,500 feet could cause
pilot outage.
tank of less than 100 lbs. capacity (propane/LP units only).
4. If you smell gas
• shut off gas supply
• do not try to light any appliance
• do not touch any electrical switch; do not use any phone in
your building
18. Provide adequate clearances around air openings.
PRODUCT IDENTIFICATION
• immediately call your gas supplier from a neighbor’s phone.
Follow the gas supplier’s instructions
• if you cannot reach your gas supplier, call the fire department
Crossover
Back Log
Log
5. This heater shall not be installed in a bedroom or bathroom unless
installed as a vented appliance (Variable Manually-Controlled
Models Only) (see Installing Damper Clamp Accessory for
Vented Operation, page 10).
Front Log
Middle Log
6. Before installing in a solid fuel burning fireplace, the chimney
flue and firebox must be cleaned of soot, creosote, ashes and
loose paint by a qualified chimney cleaner. Creosote will ig-
nite if highly heated. Inspect chimney flue for damage. If dam-
aged, repair flue before operating heater.
Burner
Piezo
Ignitor
Base
Grate
7. If fireplace has glass doors, never operate this heater with glass
doors closed. If you operate heater with doors closed, heat
buildup inside fireplace will cause glass to burst. Make sure
there are no obstructions across openings of fireplace.
Control Knob
8. This log heater is designed to be smokeless. If logs ever appear
to smoke, turn off heater and call a qualified service person.
Note: During initial operation, slight smoking could occur due
to log curing and heater burning manufacturing residues.
Figure 1 - Vent-Free Gas Log Heater - Dual Burner (Logs May
Vary by Model - Smoky Mountain Oak Model Shown)
Back Log
Crossover Log
9. To prevent the creation of soot, follow the instructions in Clean-
ing and Maintenance, page 21.
Front Log
10. Before using furniture polish, wax, carpet cleaner, or similar
products, turn heater off. If heated, the vapors from these prod-
ucts may create a white powder residue within burner box or
on adjacent walls or furniture.
11. This heater needs fresh, outside air ventilation to run properly.
This heater has an Oxygen Depletion Sensing (ODS) safety
shutoff system. The ODS shuts down the heater if not enough
fresh air is available. See Air for Combustion and Ventilation,
pages 4 through 6. If heater keeps shutting off, see Trouble-
shooting, pages 22 through 24
Burner
Piezo Ignitor
Control Knob
12. Do not run heater
• where flammable liquids or vapors are used or stored
• under dusty conditions
Figure 2 - Vent-Free Gas Log Heater - Single Burner (Logs May
Vary by Model - Seasonal Oak Model Shown)
13. Do not use this heater to cook food or burn paper or other objects.
111160-01A
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LOCAL CODES
4
UNPACKING
PRODUCT FEATURES
AIR FOR COMBUSTION AND VENTILATION
Providing Adequate Ventilation
LOCAL CODES
AIR FOR COMBUSTION AND
VENTILATION
Install and use heater with care. Follow all local codes. In the absence
of local codes, use the latest edition of The National Fuel Gas Code,
ANSI Z223.1/NFPA 54*.
WARNING: This heater shall not be installed in a
confinedspaceorunusuallytightconstructionunless
provisionsareprovidedforadequatecombustionand
ventilation air. Read the following instructions to in-
sure proper fresh air for this and other fuel-burning
appliances in your home.
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
National Fire Protection Association, Inc.
Batterymarch Park
Today’s homes are built more energy efficient than ever. New
materials, increased insulation, and new construction methods help
reduce heat loss in homes. Home owners weather strip and caulk
around windows and doors to keep the cold air out and the warm air
in. During heating months, home owners want their homes as airtight
as possible.
Quincy, MA 02269
Note: Where listed vented decorative logs are required, thermo-
stat operation is not permitted.
UNPACKING
While it is good to make your home energy efficient, your home
needs to breathe. Fresh air must enter your home. All fuel-burning
appliances need fresh air for proper combustion and ventilation.
CAUTION: Do not remove the data plates from the
grate assembly. The data plates contain important
product information.
Exhaustfans,fireplaces,clothesdryers,andfuelburningappliances
drawairfromthehousetooperate.Youmustprovideadequatefresh
air for these appliances. This will insure proper venting of vented
fuel-burning appliances.
1. Remove logs and heater base assembly from carton. Note: Do
not pick up heater base assembly by burners. This could dam-
age heater. Always handle base assembly by grate.
2. Remove all protective packaging applied to logs and heater
for shipment.
PROVIDING ADEQUATE VENTILATION
The following are excerpts from National Fuel Gas Code, ANSI
Z223.1/NFPA 54, Section 5.3, Air for Combustion and Ventilation.
3. Check all items for any shipping damage. If damaged, promptly
inform dealer where you bought heater.
All spaces in homes fall into one of the three following ventilation
classifications:
PRODUCT FEATURES
OPERATION
1. Unusually Tight Construction
2. Unconfined Space
This heater is clean burning. It requires no outside venting. There is
no heat loss out a vent or up a chimney. Heat is generated by realistic
dancing, yellow flames. This heater is designed for vent-free opera-
tion with flue damper closed. It has been tested and approved to
ANSI Z21.11.2 standard for unvented heaters. State and local codes
in some areas prohibit the use of vent-free heaters. This heater may
also be operated as a vented decorative (ANSI Z21.60) product by
opening the flue damper (non-thermostat operation only).
3. Confined Space
The information on pages 4 through 6 will help you classify your
space and provide adequate ventilation.
Unusually Tight Construction
The air that leaks around doors and windows may provide enough
fresh air for combustion and ventilation. However, in buildings of
unusually tight construction, you must provide additional fresh air.
SAFETY PILOT
Unusually tight construction is defined as construction
where:
This heater has a pilot with an Oxygen Depletion Sensing (ODS)
safety shutoff system. The ODS/pilot is a required feature for vent-
free room heaters. The ODS/pilot shuts off the heater if there is not
enough fresh air.
a. walls and ceilings exposed to the outside atmosphere
have a continuous water vapor retarder with a rating
of one perm (6x10-11 kg per pa-sec-m2) or less with
openings gasketed or sealed and
PIEZO IGNITION SYSTEM
This heater has a piezo ignitor. This system requires no matches,
batteries, or other sources to light heater.
b. weather stripping has been added on openable win-
dows and doors and
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AIR FOR COMBUSTION AND VENTILATION
Providing Adequate Ventilation (Cont.)
Determining Fresh-Air Flow for Heater Location
5
AIR FOR COMBUSTION AND
VENTILATION
Continued
c. caulking or sealants are applied to areas such as
joints around window and door frames, between sole
plates and floors,between wall-ceiling joints, between
wall panels, at penetrations for plumbing, electrical,
and gas lines, and at other openings.
3. Add the Btu/Hr of all fuel burning appliances in the space.
Vent-free heater
Gas water heater*
Gas furnace
_____________ Btu/Hr
_____________ Btu/Hr
_____________ Btu/Hr
_____________ Btu/Hr
_____________ Btu/Hr
Vented gas heater
Gas fireplace logs
If your home meets all of the three criteria above, you
must provide additional fresh air. See Ventilation Air
From Outdoors, page 6.
Other gas appliances* + _____________ Btu/Hr
Total = _____________ Btu/Hr
If your home does not meet all of the three criteria above,
proceed to Determining Fresh-Air Flow for Heater Loca-
tion, below.
* Do not include direct-vent gas appliances. Direct-vent draws com-
bustion air from the outdoors and vents to the outdoors.
Example:
40,000
Gas water heater
Vent-free heater
Total
_____________ Btu/Hr
Confined and Unconfined Space
+ ___3_9_,0_0_0______ Btu/Hr
National Fuel Gas Code, ANSI Z223.1/NFPA 54 defines a confined
space as a space whose volume is less than 50 cubic feet per 1,000
Btu per hour (4.8 m3 per kw) of the aggregate input rating of all
appliancesinstalledinthatspaceandanunconfinedspaceasaspace
whose volume is not less than 50 cubic feet per 1,000 Btu per hour
(4.8 m3 per kw) of the aggregate input rating of all appliances
installed in that space. Rooms communicating directly with the
space in which the appliances are installed*, through openings not
furnished with doors, are considered a part of the unconfined space.
79,000
= _____________ Btu/Hr
4. Compare the maximum Btu/Hr the space can support with the actual
amount of Btu/Hr used.
__________________ Btu/Hr (maximum the space can support)
__________________ Btu/Hr (actual amount of Btu/Hr used)
Example: 51,200 Btu/Hr (maximum the space can support)
79,000 Btu/Hr (actual amount of Btu/Hr used)
The space in the above example is a confined space because the actual Btu/
Hr used is more than the maximum Btu/Hr the space can support. You must
provide additional fresh air. Your options are as follows:
* Adjoining rooms are communicating only if there are doorless
passageways or ventilation grills between them.
A. Rework worksheet, adding the space of an adjoining room. If the
extra space provides an unconfined space, remove door to adjoining
room or add ventilation grills between rooms. See Ventilation Air From
Inside Building, page 6.
DETERMINING FRESH-AIR FLOW FOR
HEATER LOCATION
Determining if You Have a Confined or Uncon-
fined Space
B. Vent room directly to the outdoors. See Ventilation Air From Out-
doors, page 6.
Use this work sheet to determine if you have a confined or unconfined space.
C. Install a lower Btu/Hr heater, if lower Btu/Hr size makes room unconfined.
Space:Includestheroominwhichyouwillinstallheaterplusanyadjoining
rooms with doorless passageways or ventilation grills between the rooms.
If the actual Btu/Hr used is less than the maximum Btu/Hr the space can support,
thespaceisanunconfinedspace.Youwillneednoadditionalfreshairventilation.
1. Determine the volume of the space (length x width x height).
Length x Width x Height = ___________ cu. ft. (volume of space)
WARNING: If the area in which the heater may be
operated is smaller than that defined as an uncon-
fined space or if the building is of unusually tight
construction,provideadequatecombustionandven-
tilation air by one of the methods described in the
National Fuel Gas Code, ANSI Z223.1/NFPA 54 Sec-
tion 5.3 or applicable local codes.
Example: Space size 20 ft. (length) x 16 ft. (width) x 8 ft. (ceiling
height) = 2560 cu. ft. (volume of space)
If additional ventilation to adjoining room is supplied with grills or open-
ings, add the volume of these rooms to the total volume of the space.
2. Multiply the space volume by 20 to determine the maximum Btu/Hr
the space can support.
__________ (volume of space) x 20 = (Maximum Btu/Hr the space
can support)
Example: 2560 cu. ft. (volume of space) x 20 = 51,200 (maximum
Btu/Hr the space can support)
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AIR FOR COMBUSTION AND VENTILATION
Ventilation Air
6
AIR FOR COMBUSTION AND
VENTILATION
Continued
VENTILATION AIR
12"
Ventilation Air From Inside Building
This fresh air would come from an adjoining unconfined space.
When ventilating to an adjoining unconfined space, you must
provide two permanent openings: one within 12" of the ceiling and
one within 12" of the floor on the wall connecting the two spaces
(see options 1 and 2, Figure 3). You can also remove door into
adjoining room (see option 3, Figure 3). Follow the National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Section 5.3, Air for Combustion
and Ventilation for required size of ventilation grills or ducts.
Ventilation
Grills
Into Adjoining
Room,
Ventilation Grills
Into Adjoining Room,
Option 2
Or
Remove
Door into
Adjoining
Room,
Option
3
Option 1
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation grills or ducts. You must
provide two permanent openings: one within 12" of the ceiling and
one within 12" of the floor. Connect these items directly to the
outdoors or spaces open to the outdoors. These spaces include attics
and crawl spaces. Follow the National Fuel Gas Code, ANSI
Z223.1/NFPA 54, Section 5.3, Air for Combustion and Ventilation
for required size of ventilation grills or ducts.
12"
Figure 3 - Ventilation Air from Inside Building
IMPORTANT: Do not provide openings for inlet or outlet air into
attic if attic has a thermostat-controlled power vent. Heated air
entering the attic will activate the power vent.
Ventilated
Outlet
Attic
Air
Outlet
Air
To Attic
To
Crawl
Space
Inlet
Air
Ventilated
Crawl Space
Inlet Air
Figure 4 - Ventilation Air from Outdoors
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INSTALLATION
Check Gas Type
Installation and Clearances for Vent-Free Operation
7
INSTALLATION
NOTICE: This heater is intended for use as supple-
mental heat. Use this heater along with your primary
heating system. Do not install this heater as your
primary heat source. If you have a central heating
system, you may run system’s circulating blower
while using log heater. This will help circulate the
heat from your log heater throughout the house. In
the event of a power outage, you can use this heater
as your primary heat source.
CAUTION: This heater creates warm air currents.
These currents move heat to wall surfaces next to
heater. Installing heater next to vinyl or cloth wall
coveringsoroperatingheaterwhereimpurities(such
as, but not limited to, tobacco smoke, aromatic
candles, cleaning fluids, oil or kerosene lamps, etc.)
in the air exist, may discolor walls or cause odors.
IMPORTANT: Vent-free heaters add moisture to the air. Although
this is beneficial, installing heater in rooms without enough venti-
lation air may cause mildew to form from too much moisture. See
Air for Combustion and Ventilation, pages 4 through 6.
WARNING: A qualified service person must in-
stall heater. Follow all local codes.
CHECK GAS TYPE
NOTICE: State or local codes may only allow opera-
tionofthisapplianceinaventedconfiguration.Check
your state or local codes.
Use the correct gas type (natural or propane/LP) for your unit. If
yourgassupplyisnotcorrect,donotinstallheater.Calldealerwhere
you bought heater for proper type heater.
INSTALLATION AND CLEARANCES
(Vent-Free Operation Only)
WARNING: Before installing in a solid fuel burn-
ing fireplace, the chimney flue and firebox must be
cleaned of soot, creosote, ashes, and loose paint by
a qualified chimney cleaner. Creosote will ignite if
highly heated. A dirty chimney flue may create and
distribute soot within house. Inspect chimney flue
and firebox for damage. If damaged, repair flue be-
fore operating heater.
WARNING: Maintain the minimum clearances. If
you can, provide greater clearances from floor, ceil-
ing, and adjoining wall.
MINIMUM FIREPLACE CLEARANCE
TO COMBUSTIBLE MATERIALS
WARNING: Seal any fresh air vents or ash clean-
out doors located on floor or wall of fireplace. If not,
draftingmaycausepilotoutageorsooting.Useaheat-
resistant sealant. Do not seal chimney flue damper.
Log Size
Side Wall Ceiling
16" 42"
18", 24", 30"
LOG SIZING REQUIREMENTS
Minimum Firebox Size
WARNING: Never install the heater
• in a bedroom or bathroom unless installed as a
vented appliance (Variable Manually-Controlled
Models Only) (see page 10)
Log
Front Rear*
Size Height Depth Width Width
18"
24"
30"
17"
17"
17"
14"
14"
14"
24"
28"
34"
20"
21"
24"
• in a recreational vehicle
• where curtains, furniture, clothing, or other flam-
mable objects are less than 42 inches from the
front, top, or sides of the heater
• in high traffic areas
• in windy or drafty areas
*Measured at 14" depth
Carefully follow the instructions below. This will ensure safe
installation into a masonry, UL127-listed manufactured fireplace,
or certified vent-free firebox.
111160-01A
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INSTALLATION
Installation and Clearances for Vent-Free Operation (Cont.)
8
INSTALLATION
Continued
If Using Mantel
Minimum Clearances For Side Combustible Mate-
rial, Side Wall, and Ceiling
You must have noncombustible material(s) above the fireplace
opening. Noncombustiblematerials(suchasslate, marble, tile, etc.)
must be at least 1/2 inch thick. With sheet metal, you must have
noncombustible material behind it. Noncombustible material must
extend at least 8" up (for all models). If noncombustible material is
less than 12", you must install the fireplace hood accessory (24" and
30" models only). Even if noncombustible material is more than
12", you may need the hood accessory to deflect heat away from
your mantel shelf. See Figure 6 and Figures 7 and 8 on page 9 for
minimum clearances.
A. Clearances from the side of the fireplace cabinet to any com-
bustible material and wall should follow diagram in Figure 5.
Example: The face of a mantel, bookshelf, etc. is made of
combustible material and protrudes 3 1/2" from the wall. This
combustible material must be 4" from the side of the fireplace
opening (see Figure 5).
Note: When installing your gas logs into a manufactured fire-
box, follow firebox manufacturer’s instructions for minimum
clearances to combustible materials.
IMPORTANT: If you cannot meet these minimum clearances, you
must operate heater with chimney flue damper open. Go to Install-
ing Damper Clamp Accessory for Vented Operation, page 10.
B. Clearances from the top of the fireplace opening to the ceiling
should not be less than 42 inches.
Noncombustible
Material Distance (A)
Requirements for
Safe Installation
Example
12" or more
Noncombustible material okay.
Between 8" and 12"
24" or 30" Models: Install
fireplace hood accessory
(GA6050, GA6052, or
GA6053 see Accessories,
page 28).
*
18" Model: Noncombustible
material okay.
*Minimum 16 inches from Side Wall
Figure 5 - Minimum Clearance for Combustible to Wall
Less than 8"
Noncombustible material
must be extended to at least
8". See Between 8" and 12",
above. If you cannot extend
material, you must operate
heater with flue damper open.
NOTICE: Manual control heaters may be used as a
vented product. If so, you must always run heater with
chimney flue damper open. If running heater with
damper open, noncombustible material above fire-
place opening is not needed. Go to Installing Damper
Clamp Accessory for Vented Operation, page 10.
Minimum Noncombustible Material Clearances
If Not Using Mantel
Heat Resistant
Material
(A)
Note: If using a mantel, proceed to If Using Mantel. If not using a
mantel, follow the information below.
You must have noncombustible material(s) above the fireplace
opening. Noncombustible materials (such as slate, marble, tile,
etc.)mustbeatleast1/2inchthick. Withsheetmetal, youmusthave
noncombustible material behind it. Noncombustible material must
extend at least 8" up (for all models). If noncombustible material is
lessthan12", youmustinstallthefireplacehoodaccessory(24"and
30" models only). See Figure 6 for minimum clearances.
IMPORTANT:If you cannot meet these minimum clearances, you
must operate heater with chimney flue damper open. Go to Install-
ing Damper Clamp Accessory for Vented Operation, page 10.
Figure 6 - Heat Resistant Material (Slate, Marble, Tile, etc.)
Above Fireplace
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INSTALLATION
Mantel Clearances
Floor Clearances
9
INSTALLATION
Continued
Mantel Shelf
MANTEL CLEARANCES
12"
10"
8"
Underside of
Mantel Shelf
In addition to meeting noncombustible material clearances, you
must also meet required clearances between fireplace opening and
mantel shelf. If you do not meet the clearances in Figure 7, you will
need a hood.
6"
2 1/2"
All minimum
distances are
in inches
Minimum Non-
Combustible
Material
Determining Minimum Mantel Clearance
Log Set
All Models
8"
12"
15"
18"
20"
If you meet minimum clearance between mantel shelf and top of
fireplace opening, a hood is not required (see Figure 7).
Min.
Top of Fireplace
Opening
Determining Minimum Mantel Clearance When
Using a Hood
Hood
Distances to
Underside of
Mantel
(GA6050, GA6052,
and GA6053)
If minimum clearances in Figure 7 are not met, you must have a
hood. When using a hood there are still certain minimum mantel
clearances required. Follow minimum clearances shown in Figure
8 when using hood.
Figure 8 - Minimum Mantel Clearances When Using Hood
NOTICE: Surface temperatures of adjacent walls and
mantels become hot during operation. Walls and
mantels above the firebox may become hot to the
touch. If installed properly, these temperatures meet
the requirement of the national product standard.
Followallminimumclearancesshowninthismanual.
FLOOR CLEARANCES
A. If installing appliance on the floor level, you must maintain
the minimum distance of 14" to combustibles (see Figure 9).
B. If combustible materials are less than 14" to the fireplace, you
must install appliance at least 5" above the combustible floor-
ing (see Figure 10).
NOTICE: If your installation does not meet the mini-
mum clearances shown, you must do one of the
following:
• operate the logs only with the flue damper open
• raise the mantel to an acceptable height
• remove the mantel
Combustible
Material
14"
Min.
Mantel Shelf
10"
Underside of
8"
Mantel Shelf
Noncombustible
Material
6"
2 1/2"
Figure9-MinimumFireplaceClearancesifInstalledatFloorLevel
All minimum
distances are
in inches
Minimum Non-
Combustible
(A)
Log Set
24"/30" Models
Material
12"
8"
18"
8"
20"
14"
22"
17"
24"
20"
Hearth
18" Model
Combustible
Material
Top of Fireplace
Opening
5"
Min.
Minimum Non-
Combustible
Material Height
Distances to
Underside of
Mantel
Figure 10 - Minimum Fireplace Clearances Above Combus-
tible Flooring
Figure 7 - Minimum Mantel Clearances Without Using Hood
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INSTALLATION
Installing Damper Clamp Accessory for Vented Operation
Installing Heater Base Assembly
10
INSTALLATION
Continued
INSTALLING HEATER BASE ASSEMBLY
INSTALLING DAMPER CLAMP ACCESSORY
FOR VENTED OPERATION
CAUTION:Donotremovethedataplatesattached
to the heater base assembly. The data plates contain
important warranty and safety information.
Note: When used as a vented heater, appliance must be installed
only in a solid-fuel burning fireplace with a working flue and
constructed of noncombustible material.
If your heater is a manually controlled model, you may use this
heater as a vented product. There are three reasons for operating
your heater in the vented mode.
WARNING: You must secure this heater to fire-
place floor. If not, heater will move when you adjust
controls. Moving heater may cause a gas leak.
1. The fireplace does not meet the clearance to combustibles re-
quirements for vent-free operation.
2. State or local codes do not permit vent-free operation.
3. You prefer vented operation.
WARNING:Ifinstallinginasunkenfireplace,special
care is needed. You must raise the fireplace floor to
allow access to heater control panel. This will insure
adequate air flow and guard against sooting and con-
trols being damaged. Raise fireplace floor with non-
combustible material. Make sure material is secure.
If reasons number 1 or 2 above apply to you, you must permanently
open chimney flue damper. You must install the damper clamp
accessory(toorder,seeAccessories,page26).Thiswillinsurevented
operation (see Figure 11). The damper clamp will keep damper open.
Installation instructions are included with clamp accessory.
CAUTION: Do not pick up heater base assembly
bytheburner.Thiscoulddamageheater.Onlyhandle
base assembly by grates.
See chart below for minimum permanent flue opening you must
provide. Attach damper clamp so the minimum permanent flue
opening will be maintained at all times.
Chimney
Height (ft.) Flue Opening (sq. ins.)
Minimum Permanent
IMPORTANT: Make sure the heater burners are level. If heater is
not level, heater will not work properly. For thermostat models,
avoid damage to thermostat bulb. Avoid nicks or sharp bends in
thermostat bulb wire. Keep thermostat bulb in mounting bracket
until ready to mount base to floor. See Optional Positioning Of
Thermostat Sensing Bulb, page 25.
6' to 15'
15' to 30'
39 sq. inches
29 sq. inches
Area of Various Standard
Round Flues
Installation Items Needed
Diameter (ins.)
Area (sq. ins.)
• hardware package (provided with heater)
• approved flexible gas hose (not provided) (if allowed by local codes)
• sealant resistant to propane (propane/LP) gas, not provided
• electric drill with 3/16" drill bit
5"
6"
7"
8"
20 sq. inches
29 sq. inches
39 sq. inches
51 sq. inches
• flathead screwdriver
1. Apply pipe joint sealant lightly to male threads of the fitting to
be threaded into gas regulator. Connect approved flexible gas
hose to gas regulator of heater (see Figure 12).
Damper Clamp
Damper Clamp
IMPORTANT: Hold gas regulator with wrench when
connecting flexible gas hose.
Damper
Damper
Damper
2. Locate masonry screws in hardware package.
3. Position heater base assembly in fireplace.
4. Place logs in their proper position on heater base, see Installing
Logs on pages 13 through 17.
5. Center heater base and logs front-to-back and side-to-side in
fireplace.
Masonry Fireplace
Manufactured Fireplace
Figure 11 - Attaching Damper Clamp
6. Carefully remove logs without moving heater base.
111160-01A
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INSTALLATION
Installing Heater Base Assembly (Cont.)
Connecting to Gas Supply
11
INSTALLATION
Continued
7. Mark screw locations through holes in mounting brackets (see
Figure 13 and 14). If installing in a brick-bottom fireplace, mark
screw locations in mortar joint of bricks.
CONNECTING TO GAS SUPPLY
WARNING: This appliance requires a 1/2" NPT
(National Pipe Thread) inlet connection to the pres-
sure regulator.
8. Remove heater base from fireplace.
9. Drill holes at marked locations using 3/16" drill bit.
10. Attach base assembly to fireplace floor using two masonry
screws (in hardware package) (see Figure 13 or 14).
WARNING: A qualified service person must con-
nect heater to gas supply. Follow all local codes.
Flexible Gas Hose
(if allowed by local
codes)
Heater Gas
Regulator
CAUTION: Never connect heater directly to the
propane/LP supply. This heater requires an external
regulator(notsupplied). Installtheexternalregulator
between the heater and propane/LP supply.
Fitting
WARNING:Neverconnectnaturalgasfireplaceto
private (non-utility) gas wells. This gas is commonly
known as wellhead gas.
Figure12-AttachingFlexibleGasHosetoHeaterGasRegulator
Masonry
Screw
Installation Items Needed
Before installing heater, make sure you have the items listed below.
• external regulator (supplied by installer)
• piping (check local codes)
• sealant (resistant to propane/LP gas)
• equipment shutoff valve *
• test gauge connection *
• sediment trap
Mounting
Bracket
• tee joint
• pipe wrench
Figure 13 - Attaching Base Assembly to Fireplace Floor - Dual
Burner Model
* A CSA design-certified equipment shutoff valve with 1/8" NPT
tap is an acceptable alternative to test gauge connection. Purchase
the optional CSA design-certified equipment shutoff valve from
your dealer. See Accessories, page 26.
For propane/LP units, theinstallermustsupplyanexternalregulator.
The external regulator will reduce incoming gas pressure. You must
reduce incoming gas pressure to between 11 and 14 inches of water.
If you do not reduce incoming gas pressure, heater regulator damage
could occur. Install external regulator with the vent pointing down as
shown in Figure 15, page 12. Pointing the vent down protects it from
freezing rain or sleet.
Masonry
Screw
Mounting
Bracket
CAUTION: Use only new, black iron or steel pipe.
Internally-tinnedcoppertubingmaybeusedincertain
areas. Check your local codes. Use pipe of 1/2" diam-
eter or greater to allow proper gas volume to heater. If
pipe is too small, undue loss of volume will occur.
Figure 14 - Attaching Base Assembly to Fireplace Floor - Single
Burner Model
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INSTALLATION
Connecting to Gas Supply (Cont.)
Checking Gas Connections
12
INSTALLATION
Continued
Installation must include an equipment shutoff valve, union, and
plugged 1/8" NPT tap. Locate NPT tap within reach for test gauge
hook up. NPT tap must be upstream from heater (see Figure 16).
WARNING: Use pipe joint sealant that is resistant
to liquid petroleum (LP) gas.
IMPORTANT: Install equipment valve in an accessible location.
The equipment shutoff valve is for turning on or shutting off the gas
to the appliance.
We recommend that you install a sediment trap in supply line as
showninFigure16.Locatesedimenttrapwhereitiswithinreachfor
cleaning. Install in piping system between fuel supply and heater.
Locate sediment trap where trapped matter is not likely to freeze. A
sediment trap traps moisture and contaminants. This keeps them
from going into heater controls. If sediment trap is not installed or
is installed wrong, heater may not run properly.
Checkyourbuildingcodesforanyspecialrequirementsforlocating
equipment shutoff valve to fireplaces.
Apply pipe joint sealant lightly to male NPT threads. This will
prevent excess sealant from going into pipe. Excess sealant in pipe
could result in clogged heater valves.
CAUTION: Avoid damage to regulator. Hold gas
regulator with wrench when connecting it to gas
piping and/or fittings.
Propane/LP
Supply Tank
External
Regulator
CHECKING GAS CONNECTIONS
WARNING: Test all gas piping and connections,
internal and external to unit, for leaks after installing
or servicing. Correct all leaks at once.
Vent Pointing
Down
WARNING: Never use an open flame to check for
aleak. Applyanoncorrosiveleakdetectionfluidtoall
joints. Bubbles forming show a leak. Correct all leaks
at once.
Figure 15 - External Regulator With Vent Pointing Down
PROPANE/LP -
From External
Regulator (11" W.C.
** to 14" W.C.
Pressure)
NATURAL - From
Gas Meter (5" W.C.**
to 10.5" W.C.
CSA Design-Certified
Equipment Shutoff Valve
With 1/8" NPT Tap*
CAUTION: Make sure external regulator has been
installedbetweenpropane/LPsupplyandheater.See
guidelinesunderConnectingtoGasSupply, page11.
Approved Flexible Gas
Hose (if allowed by
local codes)
Pressure Testing Gas Supply Piping system
Pressure)
Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)
1. Disconnect appliance with its appliance main gas valve (control
valve) and equipment shutoff valve from gas supply piping sys-
tem. Pressures in excess of 1/2 psig will damage heater regulator.
Tee Joint
Pipe Nipple
Cap
3" Minimum
2. Cap off open end of gas pipe where equipment shutoff valve
was connected.
Gas
Regulator
3. Pressurize supply piping by either opening propane/LP supply
tank valve for propane/LP gas or opening main gas valve located
on or near gas meter for natural gas, or using compressed air.
Sediment Trap
Figure 16 - Gas Connection
4. Check all joints of gas supply piping system. Apply a noncor-
rosive leak detection fluid to all joints. Bubbles forming show
a leak.
* Purchase the optional CSA design-certified equipment shutoff
valve from your dealer. See Accessories, page 26.
** Minimum inlet pressure for purpose of input adjustment.
5. Correct all leaks at once.
6. Reconnect heater and equipment shutoff valve to gas supply.
Check reconnected fittings for leaks.
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INSTALLATION
Checking Gas Connections (Cont.)
Installing Logs
13
INSTALLATION
Continued
Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)
6. Light heater (see Operating Heater, pages 17 and 19 [manu-
ally-controlled models] or pages 19 and 20 [thermostatically-
controlled models]). Check all other internal joints for leaks.
1. Close equipment shutoff valve (see Figure 17).
2. Pressurize supply piping system by either opening propane/LP sup-
ply tank valve for propane/LP gas or opening main gas valve lo-
cated on or near gas meter for natural gas, or using compressed air.
7. Turn off heater (see To Turn Off Gas to Appliance, page 18
[manually-controlled models] or page 20 [thermostatically-con-
trolled models]).
3. Check all joints from gas meter to equipment shutoff valve for
natural gas or propane/LP supply to equipment shutoff valve
for propane/LP (see Figures 18 and 19). Apply noncorrosive
leak detection fluid to all joints. Bubbles forming show a leak.
Equipment
Shutoff Valve
4. Correct all leaks at once.
Gas Meter
Pressure Testing Heater Gas Connections
1. Open equipment shutoff valve (see Figure 17).
2. Open main gas valve located on or near gas meter for natural
gas or open propane/LP supply tank valve.
3. Make sure control knob of heater is in the OFF position.
Thermostat Gas Valve or
Control Valve Location
4. Check all joints from equipment shutoff valve to thermostat
gas valve (Thermostat-Controlled Models), to control valve
(Manually-Controlled Models), or to gas control (Remote-
Ready Models)(see Figures 18 and 19). Apply noncorrosive
leak detection fluid to all joints. Bubbles forming show a leak.
Figure 19 - Checking Gas Joints (Natural Gas Models)
INSTALLING LOGS
5. Correct all leaks at once.
CAUTION:Afterinstallationandperiodicallythere-
after, checktoensurethatnoflamecomesincontact
with any log. With the heater set to HI, check to see
if flames contact any log. If so, reposition logs
according to the log installation instructions in this
manual. Flames contacting logs will create soot.
Open
Equipment
Shutoff
Valve
Closed
Dual Burner Smoky Mountain Oak Models
CGD3018PT/NT, CGD3924PT/NT
Figure 17 - Equipment Shutoff Valve
Equipment
Shutoff Valve
WARNING: Failure to position the parts in accor-
dancewiththesediagramsorfailuretouseonlyparts
specifically approved with this heater may result in
property damage or personal injury.
Propane/LP
Supply Tank
Each log is marked with a number. These numbers will help you
identify the log when installing. It is very important to install these
logs exactly as instructed. Do not modify logs. Only use logs
supplied with heater.
1. Locate pins on the bottom of back log (#1). Slide these pins
into the holes in the grate base behind the burner (see Figure
20, page 14).
2. Place the base of the middle log (#2) in the U-shaped slots of
the grate base in front of the back log. The cutout on the right
of the middle log should fit over the burner (see Figure 21,
page 14). Make sure the front of the middle log is resting on
the tabs of the grate base and the cutout area is centered over
the burner “U” bend.
Thermostat Gas Valve or
Control Valve Location
Figure 18 - Checking Gas Joints (Propane/LP Gas Models)
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INSTALLATION
Installing Logs (Cont.)
14
INSTALLATION
Continued
3. Locate the recesses on the back of the front log (#3). Fit these
recesses between the posts of the grate base (see Figure 22).
Notches
Crossover Log (#4)
4. Locate the notches in the bottom of the crossover log (#4). Place
the crossover log on top of the middle log and front log. Make
sure the notches of the crossover log lines up with rectangular
knobs on top of the middle and front logs (see Figure 23).
5. Place lava rock around base of heater if desired. Do not put
lava rock on logs on burner.
Rectangular
Knobs
Pin
Back Log
(#1)
Hole in Grate
Base
Figure 23 - Installing Crossover Log (#4)
Dual Burner Biltmore Split Oak Models
CCL3018PTA/NTA, CCL3924PTA/NTA,
CCL3930PTB/NTB
WARNING: Failure to position the parts in accor-
dancewiththesediagramsorfailuretouseonlyparts
specifically approved with this heater may result in
property damage or personal injury.
Burner
Figure 20 - Installing Back Log (#1)
CAUTION:Afterinstallationandperiodicallythere-
after, check to ensure that no flame comes in contact
with any log. With the heater set to HI, check to see if
flames contact any log. If so, reposition logs accord-
ing to the log installation instructions in this manual.
Flames contacting logs will create soot.
Middle Log (#2)
Cutout
Tab
Burner
Eachlogismarkedwithanumber.Thesenumberswillhelpyouidentify
the log when installing. It is very important to install these logs exactly
as instructed. Do not modify logs. Only use logs supplied with heater.
U-Shaped Slot
“U” Bend
1. Place the front log (#1) on the grate fingers. Make sure the
front log rests firmly between the grate fingers and the grate
base (see Figure 24).
Figure 21 - Installing Middle Log (#2)
Front Log (#1)
Recess
Front
Log (#3)
Grate
Fingers
3
Post
Post
Grate Base
Figure 22 - Installing Front Log (#3)
Figure 24 - Installing Front Log #1 (CCL3930PTB/NTB Shown)
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INSTALLATION
15
Installing Logs (Cont.)
INSTALLATION
Continued
2. Place the base of the middle log (#2) in the U-shaped slots of the
grate base. The cutout on the right of the middle log should fit
over the burner (see Figure 25). Make sure the front of the middle
log is resting on the tabs of the grate base.
Pins
Crossover Log (#4)
Middle Log
(#2)
3. Locate pins on the bottom of back log (#3). Slide these pins into the
holes in the grate base behind the burner (see Figure 26).
Back
Log (#3)
4. Locate holes on the bottom of crossover log (#4). Slide front
hole onto the left pin (CCL3924PTA/NTA or CCL3930PTB/
NTB) or middle pin (CCL3018PA/NA or CCL3018PTA/NTA)
on the middle log (#2) and the pin on the back log (#3). See
Figure 27 for placement.
5. For CCL3924PTA/NTA and CCL3930PTB/NTB Only: Locate
pin and hole on the bottom of crossover log (#5). Slide the pin
into the hole located in crossover log (#4). Slide the hole onto
the pin on front log (#1). See Figure 28.
Figure 27 - Installing Crossover Log #4 (CCL3930PTB/NTB
Shown)
For CCL3018PA/NA and CCL3018PTA/NTA Only:Locate holes
on the bottom of crossover log (#5). Slide the holes over the left
pins on middle log (#2) and front log (#1). See Figure 29.
Crossover Log (#5)
Middle Log (#2)
Crossover Log (#4)
Burner
Front Log (#1)
U-Shaped Slot
Tab
Figure 28 - Installing Crossover Log #5 (CCL3930PTB/NTB
Shown)
Figure 25 - Installing Middle Log #2 (CCL3930PTB/NTB Shown)
Crossover
Log (#5)
Pins
Middle Log (#2)
Crossover
Log (#4)
Rear Log
(#3)
Hole in Grate
Base
Burner
Front Log (#1)
Figure 29 - Installing Crossover Log #5 (CCL3018PA/NA and
CCL3018PTA/NTA Only)
Figure 26 - Installing Rear Log #3 (CCL3930PTB/NTB Shown)
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INSTALLATION
Installing Logs (Cont.)
16
INSTALLATION
Continued
6. Locate holes on the bottom of crossover log (#6). Slide these
holes onto the right pins located in middle log (#2) and front
log (#1). See Figure 30.
Single Burner Seasonal Oak Models
CRL2718P/N, CRL2718P/N
7. For CCL3930PTB/NTB only: Locate holes on the bottom of
crossover log (#7). Slide onto the pins located in crossover log
(#6) and middle log (#2). See Figure 31.
WARNING: Failure to position the parts in accor-
dance with these diagrams or failure to use only parts
specifically approved with this heater may result in
property damage or personal injury.
8. Add lava rock around base of heater if desired. Do not place
any lava rock on logs or burner.
TheSeasonalOakLogSetisareversiblelogset. Thismeansthatthe
two bottom logs may be turned to face either direction. The top log,
however, must remain in the same position. Do not modify logs.
Only use logs supplied with heater.
Crossover
Log (#6)
1. Place the back log onto the back of the base assembly. Make
sure log sits forward against the two posts in front of log (see
Figure 32). This log may be turned to face either direction.
6
2. Place front log onto grate on front of base assembly. The log
will fit down between grate fingers and posts on front of base
assembly (see Figure 33, page 17). This log may be turned to
face either direction.
Pins
Middle
Log (#2)
3. Place the crossover log on top of the back log and front log
making sure pins are inserted into holes on top of logs 1 and 2
(see Figure 34, page 17). This log must be placed as shown in
Figure 34 on page 17 or the pins will not seat into holes.
Front Log (#1)
4. Add lava rock around base of heater if desired. Do not put lava
rock on logs or burner.
Figure 30 - Installing Crossover Log #6 (CCL3930PTB/NTB
Shown)
Back Log
Crossover
Holes
Log (#7)
Post
7
Base
Assembly
Crossover
Log (#6)
Middle
Log (#2)
Post
Pins
Figure 31 - Installing Crossover Log #7 (Model CCL3930PTB/
NTB Only)
Figure 32 - Installing Back Log
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INSTALLATION
Installing Logs (Cont.)
OPERATING HEATER (Manually-Controlled Models )
17
INSTALLATION
OPERATING HEATER
Continued
MANUALLY-CONTROLLED MODELS
FOR YOUR SAFETY
READ BEFORE LIGHTING
Front Log
WARNING: If you do not follow these instructions
exactly, a fire or explosion may result causing prop-
erty damage, personal injury or loss of life.
A. This appliance has a pilot which must be lighted by hand.
When lighting the pilot, follow these instructions exactly.
Post
B. BEFORE LIGHTING smell all around the appliance area
for gas. Be sure to smell next to the floor because some gas
is heavier than air and will settle on the floor.
Base
Assembly
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do not use any phone in
Grate
Fingers
Post
your building.
Figure 33 - Installing Front Log
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire de-
partment.
Crossover Log
C. Use only your hand to push in or turn the gas control knob.
Never use tools. If the knob will not push in or turn by
hand, don’t try to repair it, call a qualified service techni-
cian or gas supplier. Force or attempted repair may result
in a fire or explosion.
Hole in
Front Log
Hole in Back Log
D. Do not use this appliance if any part has been under water.
Immediately call a qualified service technician to inspect
the appliance and to replace any part of the control system
and any gas control which has been under water.
LIGHTING
INSTRUCTIONS
WARNING
• If fireplace has glass doors, never operate this
heaterwithglassdoorsclosed.Ifyouoperateheater
with doors closed, heat buildup inside fireplace will
cause glass to burst. Make sure there are no ob-
structions across openings of fireplace.
• Youmustoperatethisheaterwithafireplacescreen
in place. Make sure fireplace screen is closed
before running heater.
Figure 34 - Installing Crossover Log
NOTICE:Duringinitialoperationofnewheater,burning
logs will give off a paper-burning smell. Orange flame
will also be present. Open damper or window to vent
smell. This will only last a few hours.
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OPERATING HEATER (Manually Controlled Models)
Lighting Instructions (Cont.)
18
Variable Control Operations
To Turn Gas Off to Appliance
OPERATING HEATER
Continued
Note: Home owners generally prefer to operate their heater 6. With control knob pressed in, press and release ignitor but-
with the chimney damper closed. This will put all the heat into
the room. However, there may be times you will desire the full
flames of the HI heat setting but will find the heat output
excessive. You can open the chimney damper (if you have one)
fully or partially to release some of the heat.
ton. This will light pilot. The pilot is attached to the burner.
If needed, keep pressing ignitor button until pilot lights.
Note: If pilot does not stay lit, contact a qualified service
person or gas supplier for repairs. Until repairs are made,
light pilot with match. To light pilot with match, see Manual
Lighting Procedure, page 19.
WARNING: Damper handle will be hot if heater
has been running.
7. Keep control knob pressed in for 30 seconds after lighting
pilot. After 30 seconds, release control knob.
Note: If pilot goes out, repeat steps 3 through 7. If control
knob does not pop out when released, contact a qualified
service person or gas supplier for repairs.
1. STOP! Read the safety information in column 2, page 17.
2. Make sure equipment shutoff valve is fully open.
8. Slightly depress and turn control knob counterclockwise
3. Press in and turn control knob clockwise
OFF position.
to the
Clockwise
to desired heating level. The burner(s) should light.
C-clockwise
Set control knob to any heat level between HI and LO.
4. Wait five (5) minutes to clear out any gas. Then smell for
gas, including near the floor. If you smell gas, STOP! Fol-
low “B” in the safety information, column 2 on page 17. If
you don’t smell gas, go to the next step.
WARNING: Do not operate heater between PILOT
and HI positions.
5. Slightly depress and turn control knob counterclockwise
C-clockwise
to the PILOT position. Press in control knob for five
(5) seconds (see Figure 35).
VARIABLE CONTROL
OPERATION
The variable control valve can be set to any heat setting and
flame height desired, by simply turning the control knob until
that setting is attained. Even the lowest setting provides realis-
tic, dancing yellow flames. Selecting higher settings produces
greater heat output. This results in increased heating comfort.
Note: You may be running this heater for the first time
after hooking up to gas supply. If so, the control knob may
need to be pressed in for 30 seconds or more. This will al-
low air to bleed from the gas system.
HI
PILOT
OFF
LO
CAUTION: Do not try to adjust heating levels by
using the equipment shutoff valve.
Ignitor Button
Control Knob
Figure 35 - Control Knob and Ignitor Button Location
TO TURN OFF GAS
TO APPLIANCE
Pilot Burner
Ignitor
Electrode
Shutting Off Heater
1. Press in and turn control knob clockwise
HI position.
to the
Clockwise
2. Turn control knob clockwise
to the pilot position.
Clockwise
3. Press in control knob and turn clockwise
OFF position.
to the
Clockwise
Thermocouple
Shutting Off Burner(s) Only (pilot stays lit)
Figure 36 - Pilot
1. Turn control knob clockwise
to the HI position.
Clockwise
2. Press in and turn control knob clockwise
pilot position.
to the
Clockwise
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OPERATING HEATER (Manually Controlled Models)
Manual Lighting Procedure
19
OPERATING HEATER (Thermostatically-Controlled Models)
For Your Safety Read Before Lighting
OPERATING HEATER
Continued
MANUAL LIGHTING
PROCEDURE
LIGHTING
INSTRUCTIONS
1. Follow steps 1 through 5 under Lighting Instructions, page
WARNING
18.
• If fireplace has glass doors, never operate this
heaterwithglassdoorsclosed.Ifyouoperateheater
with doors closed, heat buildup inside fireplace will
cause glass to burst. Make sure there are no ob-
structions across openings of fireplace.
2. Depress control knob and light pilot with match.
3. Keep control knob pressed in for 30 seconds after lighting
pilot. After 30 seconds, release control knob. Now follow
step 8, under Lighting Instructions, column 2 on page 18.
• Youmustoperatethisheaterwithafireplacescreen
in place. Make sure fireplace screen is closed
before running heater.
THERMOSTAT-CONTROLLED MODELS
FOR YOUR SAFETY
READ BEFORE LIGHTING
NOTICE:Duringinitialoperationofnewheater,burning
logs will give off a paper-burning smell. Orange flame
will also be present. Open damper or window to vent
smell. This will only last a few hours.
WARNING: If you do not follow these instructions
exactly, a fire or explosion may result causing prop-
erty damage, personal injury or loss of life.
Note: Home owners generally prefer to operate their heater
with the chimney damper closed. This will put all the heat into
A. This appliance has a pilot which must be lighted by hand. the room. However, there may be times you will desire the full
When lighting the pilot, follow these instructions exactly.
flames of the HI heat setting but will find the heat output
excessive. You can open the chimney damper (if you have one)
fully or partially to release some of the heat.
B. BEFORE LIGHTING smell all around the appliance area
for gas. Be sure to smell next to the floor because some gas
is heavier than air and will settle on the floor.
WARNING: Damper handle will be hot if heater
has been running.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do not use any phone in
your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire de-
partment.
1. STOP! Read the safety information, column 1.
2. Make sure equipment shutoff valve is fully open.
3. Turn control knob clockwise
to the OFF position.
Clockwise
4. Wait five (5) minutes to clear out any gas. Then smell for
gas, including near the floor. If you smell gas, STOP! Fol-
low “B” in the safety information, column 1. If you don’t
smell gas, go to the next step.
C. Use only your hand to push in or turn the gas control knob.
Never use tools. If the knob will not push in or turn by
hand, don’t try to repair it, call a qualified service techni-
cian or gas supplier. Force or attempted repair may result
in a fire or explosion.
5. Turn control knob counterclockwise
C-clockwise
to the PI-
LOT position. Press in control knob for five (5) seconds
(see Figure 37, page 20).
D. Do not use this appliance if any part has been under water.
Immediately call a qualified service technician to inspect
the appliance and to replace any part of the control system
and any gas control which has been under water.
Note: You may be running this heater for the first time
after hooking up to gas supply. If so, the control knob may
need to be pressed in for 30 seconds or more. This will al-
low air to bleed from the gas system.
• If control knob does not pop out when released, contact
a qualified service person or gas supplier for repairs.
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OPERATING HEATER (Thermostatically-Controlled Models)
Lighting Instructions (Cont.)
20
To Turn Off Gas to Appliance
Thermostat Control Operation
Manual Lighting Procedure
INSPECTING BURNERS
Pilot Flame Pattern
OPERATING HEATER
Continued
6. With control knob pressed in, press and release ignitor but-
ton. This will light pilot. The pilot is attached to the front
burner. If needed, keep pressing ignitor button until pilot lights.
THERMOSTAT
CONTROL OPERATION
Note: If pilot does not stay lit, contact a qualified service The thermostat control knob can be set to any comfort level
person or gas supplier for repairs. Until repairs are made, between HI and LO. The thermostat will gradually modulate the
light pilot with match. To light pilot with match, see Manual heat output and flame height from higher to lower settings, or
Lighting Procedure.
pilot, in order to maintain the comfort level you select. The ideal
comfortsettingwillvarybyhouseholddependingupontheamount
of space to be heated, the output of the central heating system, etc.
7. Keep control knob pressed in for 30 seconds after lighting
pilot. After 30 seconds, release control knob.
Note: Selecting the HI setting with the control knob will cause the
burnerstoremainfullyon,withoutmodulatingdowninmostcases.
Note: If pilot goes out, repeat steps 3 through 7. This heater
has a safety interlock system. Wait one (1) minute for sys-
tem to reset before lighting pilot again.
MANUAL LIGHTING
PROCEDURE
1. Follow steps 1 through 5 under Lighting Instructions,
8. Turn control knob counterclockwise
to desired
C-clockwise
heating level. The burners should light. Set control knob to
any heat level between HI and LO.
page 19.
2. Depress control knob and light pilot with match.
CAUTION: Do not try to adjust heating levels by
using the equipment shutoff valve.
3. Keep control knob pressed in for 30 seconds after lighting
pilot. After 30 seconds, release control knob. Now follow
step 8, under Lighting Instructions, column 1.
INSPECTING BURNERS
Check pilot flame pattern and burner flame patterns often.
PILOT FLAME PATTERN
Ignitor Button
Figure 37 - Control Knob and Ignitor Button Location
Control Knob
Figure 39 shows a correct pilot flame pattern. Figure 40 shows an
incorrect pilot flame pattern. The incorrect pilot flame is not touching
thethermocouple.Thiswillcausethethermocoupletocool.Whenthe
thermocouple cools, the heater will shut down.
Pilot Burner
Ignitor Electrode
If pilot flame pattern is incorrect, as shown in Figure 40
• turn heater off (see To Turn Off Gas to Appliance, page 18
[manually-controlled models] or column 1 [thermostat-con-
trolled models])
Thermocouple
Figure 38 - Pilot
• see Troubleshooting, pages 22 through 24
Note: The pilot flame on natural gas units will have a slight curve,
but flame should be blue and have no yellow or orange color.
TO TURN OFF GAS
TO APPLIANCE
Pilot Burner
Pilot Burner
Shutting Off Heater
Turn control knob clockwise
to the OFF position.
Clockwise
Shutting Off Burners Only (pilot stays lit)
Turn control knob clockwise
to the PILOT position.
Clockwise
Thermocouple
Thermocouple
Figure 39 - Correct Pilot
Flame Pattern
Figure 40 - Incorrect Pilot
Flame Pattern
111160-01A
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INSPECTING BURNERS
21
Burner Primary Air Holes
Main Burner
CLEANING AND MAINTENANCE
Cleaning Burner Injector Holder and Pilot Air Inlet Hole
Logs
Main Burner
INSPECTING BURNERS
Continued
4. Check the injector holder located at the end of the burner tube
again. Remove any large particles of dust, dirt, lint, or pet hair
with a soft cloth or vacuum cleaner nozzle.
BURNER PRIMARY AIR HOLES
Air is drawn into the burner through the holes in the fitting at the
entrance to the burner. These holes may become blocked with dust,
lint, or pet hair. Periodically inspect these holes for any blockage and
clean as necessary. Blocked air holes will create soot.
5. Blow air into the primary air holes on the injector holder.
6. In case any large clumps of dust have now been pushed into
the burner repeat steps 3 and 4.
MAIN BURNER
Clean the pilot assembly also. A yellow tip on the pilot flame
indicates dust and dirt in the pilot assembly. There is a small pilot
air inlet hole about two inches from where the pilot flame comes out
of the pilot assembly (see Figure 42). With the unit off, lightly blow
airthroughtheairinlethole.Youmayblowthroughadrinkingstraw
if compressed air is not available.
Periodicallyinspectallburnerflameholeswiththeheaterrunning.All
slotted burner flame holes should be open with yellow flame present.
All round burner flame holes should be open with a small blue flame
present. Some burner flame holes may become blocked by debris or
rust, with no flame present. If so, turn off heater and let cool. Remove
blockage. Blocked burner flame holes will create soot.
Burner Tube
Injector Holder
CLEANING AND
MAINTENANCE
WARNING: Turn off heater and let cool before
cleaning.
Primary Air
Inlet Holes
CAUTION: You must keep control areas, burner,
and circulating air passageways of heater clean. In-
spect these areas of heater before each use. Have
heater inspected yearly by a qualified service person.
Heatermayneedmorefrequentcleaningduetoexces-
sivelintfromcarpeting,beddingmaterial,pethair,etc.
Figure 41 - Injector Holder On Outlet Burner Tube
Ports/Slots
Burner Tube
Pilot Assembly
CLEANING BURNER INJECTOR HOLDER
AND PILOT AIR INLET HOLE
The primary air inlet holes allow the proper amount of air to mix with
the gas. This provides a clean burning flame. Keep these holes clear
of dust, dirt, lint, and pet hair. Clean these air inlet holes prior to each
heating season. Blocked air holes will create soot. We recommend
that you clean the unit every three months during operation and have
heater inspected yearly by a qualified service person.
Pilot Air
Inlet Hole
Figure 42 - Pilot Inlet Air Hole
LOGS
We also recommend that you keep the burner tube and pilot
assembly clean and free of dust and dirt. To clean these parts we
recommendusingcompressedairnogreaterthan30PSI. Yourlocal
computer store, hardware store, or home center may carry com-
pressed air in a can. You can use a vacuum cleaner in the blow
position. If using compressed air in a can, please follow the direc-
tions on the can. If you don't follow directions on the can, you could
damage the pilot assembly.
• If you remove logs for cleaning, refer to Installing Logs, pages
13 through 17, to properly replace logs.
• Replace log(s) if broken or chipped (dime-sized or larger).
MAIN BURNER
Periodicallyinspectallburnerflameholeswiththeheaterrunning.All
slotted burner flame holes should be open with yellow flame present.
All round burner flame holes should be open with a small blue flame
present. Some burner flame holes may become blocked by debris or
rust, with no flame present. If so, turn off heater and let cool. Remove
blockage. Blocked burner flame holes will create soot.
1. Shut off the unit, including the pilot. Allow the unit to cool for
at least thirty minutes.
2. Inspect burner, pilot, and primary air inlet holes on injector
holder for dust and dirt (see Figure 41).
3. Blow air through the ports/slots and holes in the burner.
111160-01A
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TROUBLESHOOTING
22
TROUBLESHOOTING
Note: For additional help, visit DESA’s
technical service web site at
WARNING: Turn off and un-
plug heater and let cool before
servicing. Only a qualified ser-
vice person should service and
repair heater.
CAUTION: Never use a wire,
needle, or similar object to clean
ODS/pilot.ThiscandamageODS/
pilot unit.
Note:Alltroubleshootingitemsarelistedin
order of operation.
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
When ignitor button is pressed, there is no 1. Ignitor electrode not connected to
1. Reconnect ignitor cable
spark at ODS/pilot
ignitor cable
2. Ignitor cable pinched or wet
2. Free ignitor cable if pinched by any
metal or tubing. Keep ignitor cable dry
3. Tighten nut holding piezo ignitor to
base panel of log set. Nut is located
behind base panel
3. Piezo ignitor nut is loose
4. Broken ignitor cable
5. Bad piezo ignitor
4. Replace ignitor cable
5. Replace piezo ignitor
6. Ignitor electrode broken
7. Ignitor electrode positioned wrong
6. Replace pilot assembly
7. Replace pilot assembly
When ignitor button is pressed, there is 1. Gas supply turned off or equipment
1. Turn on gas supply or open equipment
shutoff valve
spark at ODS/pilot but no ignition
shutoff valve closed
2. Control knob not in PILOT position
3. Control knob not pressed in while in
PILOT position
2. Turn control knob to PILOT position
3. Press in control knob while in PILOT
position
4. Continue holding down control knob.
Repeat igniting operation until air is
removed
4. Air in gas lines when installed
5. Depletedgassupply(propane/LPonly)
6. ODS/pilot is clogged
5. Contactlocalpropane/LPgascompany
6. Clean ODS/pilot (see Cleaning and
Maintenance,page21)orreplaceODS/
pilot assembly
7. Gas regulator setting is not correct
7. Replace gas regulator
ODS/pilot lights but flame goes out when 1. Control knob not fully pressed in
1. Press in control knob fully
2. After ODS/pilot lights, keep control
knob pressed in 30 seconds
control knob is released
2. Controlknobnotpressedinlongenough
3. Equipmentshutoffvalvenotfullyopen
4. Pilotflamenottouchingthermocouple,
which allows thermocouple to cool,
causing pilot flame to go out. This
problemcouldbecausedbyoneorboth
of the following:
3. Fully open equipment shutoff valve
4. A) Contact local propane/LP or natu-
ral gas company
B) Clean ODS/pilot (see Cleaning and
Maintenance,page21)orreplaceODS/
pilot assembly
A) Low gas pressure
B)DirtyorpartiallycloggedODS/pilot
5. Thermocoupleconnectionlooseatcon-
trol valve
5. Hand tighten until snug, then tighten
1/4 turn more
6. Thermocouple damaged
6. Replace pilot assembly
7. Control valve damaged
7. Replace control valve
111160-01A
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TROUBLESHOOTING
23
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Burner does light after ODS/pilot is lit
1. Burner orifice clogged
1. Clean burner (see Cleaning and Main-
tenance, page 21) or replace burner
orifice
2. Inlet gas pressure is too low
2. Contact local propane/LP or natural
gas company
Delayed ignition of burner
1. Manifold pressure is too low
2. Burner orifice clogged
1. Contact local propane/LP or natural
gas company
2. Clean burner (see Cleaning and Main-
tenance, page 21) or replace burner
orifice
Burner backfiring during combustion
1. Burner orifice is clogged or damaged
1. Clean burner (see Cleaning and Main-
tenance, page 21) or replace burner
orifice
2. Damaged burner
2. Replace damaged burner
3. Gas regulator defective
3. Replace gas regulator
Slight smoke or odor during initial operation 1. Not enough air
1. Check burner for dirt and debris. If
found, clean burner (see Cleaning and
Maintenance, page 21)
2. Gas regulator defective
2. Replace gas regulator
3. Residuesfrommanufacturingprocesses 3. Problem will stop after a few hours of
and logs curing operation
Moisture/condensationnoticedonwindows 1. Not enough combustion/ventilation air 1. Refer to Air for Combustion and Venti-
lation requirements (page 4)
Heater produces a whistling noise when 1. Turning control knob to HI position 1. Turn control knob to LO position and
burner is lit
when burner is cold
2. Air in gas line
let warm up for a minute
2. Operateburneruntilairisremovedfrom
line. Have gas line checked by local
propane/LP or natural gas company
3. Observe minimum installation clear-
ances (see pages 7 through 9)
3. Air passageways on heater blocked
4. Dirty or partially clogged burner orifice 4. Clean burner (see Cleaning and Main-
tenance, page 21) or replace burner
orifice
Whitepowderresidueformingwithinburner 1. When heated, vapors from furniture 1. Turn heater off when using furniture
box or on adjacent walls or furniture
polish, wax, carpet cleaners, etc. may
polish, wax, carpet cleaners, or similar
turn into white powder residue
products
111160-01A
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TROUBLESHOOTING
24
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Follow
the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating heater where impurities in air exist may create odors.
Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new
carpet or textiles, etc., create fumes. These fumes may mix with combustion air and
create odors. These odors will disappear over time.
POSSIBLE CAUSE
REMEDY
OBSERVED PROBLEM
1. Metal expanding while heating or con-
tracting while cooling
1. This is common with most heaters. If
noise is excessive, contact qualified
service person
Heater produces a clicking/ticking noise
just after burner is lit or shut off
1. Heater burning vapors from paint, hair
spray, glues, cleaners, chemicals, new
carpet, etc. (See IMPORTANT state-
ment above)
1. Open window and ventilate room. Stop
using odor causing products while
heater is running
Heater produces unwanted odors
2. Gas leak. See Warning statement
at top of page
2. Locateandcorrectallleaks(seeCheck-
ing Gas Connections, pages 12 and 13)
1. Not enough fresh air is available
2. Low line pressure
1. Openwindowand/ordoorforventilation
2. Contact local propane/LP or natural
gas company
Heater shuts off in use (ODS operates)
3. ODS/pilot is partially clogged
3. Clean ODS/pilot (see Cleaning and
Maintenance, page 21)
1. Gas leak. See Warning statement
at top of page
2. Control valve defective
1. Locateandcorrectallleaks(seeCheck-
ing Gas Connections, pages 12 and 13)
2. Replace control valve
Gas odor even when control knob is in OFF
position
1. Foreign matter between control valve
and burner
1. Take apart gas tubing and remove for-
eign matter
Gas odor during combustion
2. Gas leak. See Warning statement
at top of page
2. Locateandcorrectallleaks(seeCheck-
ing Gas Connections, pages 12 and 13)
1. Thermostat sensing bulb needs to be
repositioned
1. Repositionthermostatsensingbulb(see
Optional Positioning of Thermostat
Sensing Bulb, page 25
Logs set cycles to pilot, but room tempera-
ture drops to a lower than ideal level before
log set comes back on
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OPTIONAL POSITIONING OF THERMOSTAT SENSING BULB
25
OPTIONAL POSITIONING OF
THERMOSTAT SENSING BULB
For Masonry and Factory-built
Metal Fireplace
If your log set cycles to pilot, but the room temperature drops to a
lower than ideal comfort level before the log set comes back on, you
may want to reposition the thermostat sensing bulb.
Figure 44 - Adhesive-backed Mounting Clip
The thermostat sensing bulb is located near the gas valve assembly
onthemountingbracket.Thislocationallowsthethermostattokeep
the room temperature at an ideal comfort level for most fireplace
applications. For positioning the thermostat sensing bulb else-
where, an adhesive-backed mounting clip is available.
Thermostat
Screw
Capillary
Retaining
Clamp
Tools needed: 1/4" hex driver or socket
1. Remove logs. Locate the gas valve assembly and thermostat
sensing bulb (see Figure 43).
2. With 1/4" hex driver or socket, loosen the thermostat screw.
Carefully slide the thermostat sensing bulb out of the retaining
clamp (see Figure 45).
Thermostat
Sensing Bulb
Note: Do not remove the screw. Make sure you tighten the
screw after removing the thermostat sensing bulb.
Figure 45 - Removing Thermostat Sensing Bulb
IMPORTANT: Do not force or bend the thermostat sensing
bulb or capillary.
Thermostat
Sensing Bulb
3. The thermostat sensing bulb may be located to the lower right
front side of fireplace. Determine location of sensing bulb, but
do not mount sensing bulb until step 5. If you have a masonry
fireplace, see Figure 46 for location. If you have a factory-built
metal fireplace, see Figure 47 for location. If your fireplace
has glass doors, position sensing bulb directly behind door gap
on right bottom side (see Figure 48).
Thermostat
Sensing Bulb
Adhesive-
backed
Mounting
Clip
Adhesive-
backed
Mounting
Clip
4. The mounting clip must be a minimum of 3" from bottom of
fireplace to prevent crimping of capillary. Once you have de-
cided on a location, clean the area thoroughly. Remove the pa-
per backing from the adhesive on back of mounting clip. Press
the clip into the new location so that the thermostat sensing bulb
will be positioned vertically with the capillary at the bottom
(see Figure 49). Slide the thermostat sensing bulb into the clip.
Figure 47 - Locating Thermo-
stat Sensing Bulb on Factory-
built Metal Fireplace
Figure 46- Locating Thermo-
statSensingBulbonMasonry
Fireplace
Thermostat
Sensing Bulb
Thermostat
Sensing
Bulb
Adhesive-backed
Mounting Clip
IMPORTANT: Do not crimp capillary.
Adhesive-
backed
Mounting
Clip
Do Not Crimp
Capillary
Gas Valve
Assembly
Glass
Doors
Capillary
Figure 49 - Positioning the
Thermostat Sensing Bulb in
the Vertical Position with the
Capillary at the Bottom
Figure 48 - Installing Ther-
mostatSensingBulbbehind
Glass Doors
Thermostat
Sensing Bulb
Mounting
Bracket
Figure 43 - Location of Gas Valve Assembly and Thermostat
Sensing Bulb
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REPLACEMENT PARTS
SERVICE HINTS
TECHNICAL SERVICE
ACCESSORIES
26
REPLACEMENT PARTS
ACCESSORIES
Purchase these fireplace accessories from your local dealer. If they
can not supply these accessories, call DESA’s Sales Department at
1-866-672-6040 for referral information. You can also write to the
address listed on the back page of this manual.
Note: Use only original replacement parts. This will protect your
warranty coverage for parts replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If they can’t supply
original replacement part(s), contact your nearest Parts Central
(see page 36) or call DESA’s Technical Service Department at
1-866-672-6040 for referral information.
When calling DESA, have ready
• your name
• your address
• model and serial numbers of your heater
• how heater was malfunctioning
• type of gas used (propane/LP or natural gas)
• purchase date
EQUIPMENT SHUTOFF VALVE - GA5010
For all models. Equipment shutoff valve with 1/8" NPT tap. Fits
1/2" NPT pipe.
Usually, we will ask you to return the part to the factory.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they can’t supply
original replacement part(s), contact your nearest Parts Central (see
page 36) or call DESA at 1-866-672-6040 for referral information.
When calling DESA, have ready
• model number of your heater
• the replacement part number
FIREPLACE HOOD
GA6050 (Black)
GA6052 (Brass)
GA6053 (Antique Brass)
SERVICE HINTS
For all models. Helps deflect heat away from mantel or wall above
fireplace.
When Gas Pressure Is Too Low
DAMPER CLAMP - GA6080
(Not Shown)
• pilot will not stay lit
• burners will have delayed ignition
• heater will not produce specified heat
• for propane/LP units, propane/LP gas supply may be low
Permanently opens chimney flue damper for vented operation. Can
be used only with non-thermostat accessories.
You may feel your gas pressure is too low. If so, contact your local
propane/LP or natural gas supplier.
LAVA ROCK - GA6060
(Not Shown)
For all models. Order when additional rock is desired. (2 lb. bag)
TECHNICAL SERVICE
INFORMATION VIDEO - 108917-01
You may have further questions about installation, operation, or
troubleshooting. If so, contact DESA’s Technical Service Depart-
ment at 1-866-672-6040. When calling please have your model and
serial numbers of your heater ready.
For all models. A care and maintenance video is available by calling
1-866-672-6040.
You can also visit DESA’s technical service web site at
111160-01A
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SPECIFICATIONS
27
SPECIFICATIONS
DUAL BURNER SMOKY MOUNTAIN OAK MODELS
CGD3018PT
CGD3924PT
CGD3018NT
CGD3924NT
Btu (Variable)
16,000/30,000
20,000/39,000
Type Gas
Natural
Propane/LP
Natural
Propane/LP
Ignition
Piezo
Piezo
Manifold Pressure
3.5" W.C. 8.0" W.C.
3.5" W.C. 8.0" W.C.
Inlet Gas Pressure (in. of water)
Maximum
Minimum*
10.5"
5"
14"
11"
10.5"
5"
14"
11"
Shipping Weight
36 lbs.
38 lbs.
* For the purpose of input adjustment
DUAL BURNER BILTMORE SPLIT OAK MODELS
CCL3018PTA
CCL3018NTA
CCL3924PTA
CCL3924NTA
CCL3930PTB
CCL3930NTB
Btu (Variable)
Type Gas
16,000/30,000
20,000/39,000
20,000/39,000
Natural
Propane/LP
Natural
Propane/LP
Natural
Piezo
Propane/LP
Ignition
Piezo
Piezo
Manifold Pressure
3.5" W.C. 8.0" W.C.
3.5" W.C. 8.0" W.C.
3.5" W.C. 8.0" W.C.
Inlet Gas Pressure (in. of water)
Maximum
Minimum*
10.5"
5"
14"
11"
10.5"
5"
14"
11"
10.5"
5"
14"
11"
Shipping Weight
61 lbs.
66 lbs.
70 lbs.
* For the purpose of input adjustment
SINGLE BURNER SEASONAL OAK MODELS
CRL2718P
CRL3124P
CRL2718N
CRL3124N
Btu (Variable)
Type Gas
16,000/27,500
16,000/31,500
Natural
Propane/LP
Natural
Propane/LP
Ignition
Piezo
Piezo
Manifold Pressure
3.5" W.C. 8.0" W.C.
3.5" W.C. 8.0" W.C.
Inlet Gas Pressure (in. of water)
Maximum
Minimum*
10.5"
5"
14"
11"
10.5"
5"
14"
11"
Shipping Weight
48 lbs.
52 lbs.
* For the purpose of input adjustment
111160-01A
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ILLUSTRATED PARTS BREAKDOWN
Models CCL3018PA, CCL3018NA, CCL3924PA and CCL3924NA
28
ILLUSTRATED PARTS
BREAKDOWN
VARIABLE MANUALLY-CONTROLLED
BILTMORE SPLIT OAK MODELS
CCL3018PA, CCL3018NA,
CCL3924PA AND CCL3924NA
1
4
5
2
6
20
18
12
23
19
3
11
10
13
8
7
21
9
21
24
14
18
22
19
17
15
16
21
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PARTS LIST
29
Models CCL3018PA, CCL3018NA, CCL3924PA and CCL3924NA
PARTS LIST
VARIABLE MANUALLY-CONTROLLED
BILTMORE SPLIT OAK MODELS
This list contains replaceable parts used in your heater. When
ordering parts, follow the instructions listed under Replacement
Parts on page 26 of this manual.
KEY
NO.
PART NUMBER
CCL3018PA
CCL3018NA
CCL3924PA
CCL3924NA
DESCRIPTION
QTY.
1
2
3
4
5
6
7
8
111342-03
111341-03
111340-03
111343-03
111344-02
111345-02
102844-02
098867-10
102798-01
102779-04
099056-19
111124-01
102980-01
102568-08
098508-01
098354-01
102445-01
099387-08
098271-10
104286-01
M11084-38
098276-01
098249-01
111342-03
111341-03
111340-03
111343-03
111344-02
111345-02
102844-02
098867-14
102798-01
102779-03
099056-26
111124-01
102980-01
102568-07
098508-01
098354-01
102445-01
099387-08
098271-10
104285-01
M11084-38
098276-01
098249-01
111342-02
111341-02
111340-02
111343-02
111344-01
111345-02
102844-01
098867-10
102798-01
102779-02
099056-17
111124-01
102772-01
102568-06
098508-01
098354-01
102445-01
099387-08
098271-10
104286-01
M11084-38
098276-01
098249-01
111342-02
111341-02
111340-02
111343-02
111344-01
111345-02
102844-01
098867-14
102798-01
102779-01
099056-16
111124-01
102772-01
102568-05
098508-01
098354-01
102445-01
099387-08
098271-10
104285-01
M11084-38
098276-01
098249-01
Back Log (#1)
Middle Log (#2)
Front Log (#3)
Left Back Crossover Log (#4)
Left Top Crossover Log (#5)
Right Bottom Crossover Log (#6)
Lower Bracket
Gas Regulator
Inlet Tube
Outlet Burner Tube
Burner Orifice Injector
Burner Retainer Spring
Burner
Control Valve
Valve Retainer Nut
Control Knob
Piezo Ignitor
Pilot Tube
Ignitor Cable
ODS Pilot
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
8
1
2
1
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Hex Screw, #8-18 x .38
Hex Head Plug, 1/8 NPT
Nut, M5
102775-04CK 102775-04CK 102775-01CK 102775-04CK
Painted Base Assembly
PARTS AVAILABLE — NOT SHOWN
100563-01
101055-02
100565-01
100639-01
101449-04
101137-02
GA6060
100563-01
101055-02
100565-01
100639-01
101449-04
101137-02
GA6060
100563-01
101055-02
100565-01
100639-01
101449-04
101137-02
GA6060
100563-01
101055-02
100565-01
100639-01
101449-04
101137-02
GA6060
Warning Plate
1
1
1
1
1
1
1
Lighting Instructions Plate
Warning Plate Fastener
Caution Decal
Control Position Decal
Hardware Kit
Lava Rock
111160-01A
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ILLUSTRATED PARTS BREAKDOWN
Models CGD3018PT, CGD3018NT, CGD3924PT and CGD3924NT
30
ILLUSTRATED PARTS
BREAKDOWN
THERMOSTATICALLY-CONTROLLED
SMOKY MOUNTAIN OAK MODELS
CGD3018PT, CGD3018NT,
1
CGD3924PT AND CGD3924NT
4
3
2
20
12
22
18
19
11
10
13
7
9
14
8
6
21
15
21
21
16
5
19
17
21
111160-01A
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PARTS LIST
31
Models CGD3018PT, CGD3018NT, CGD3924PT and CGD3924NT
PARTS LIST
THERMOSTATICALLY-CONTROLLED SMOKY
MOUNTAIN OAK MODELS
This list contains replaceable parts used in your heater. When
ordering parts, follow the instructions listed under Replacement
Parts on page 26 of this manual.
KEY
NO.
PART NUMBER
CGD3018NT CGD3924PT
CGD3018PT
CGD3924NT
DESCRIPTION
QTY.
1
2
3
4
5
6
7
8
103008-02
103009-02
103010-02
103011-02
102775-09CK
102844-02
099211-01
098867-10
102810-03
102983-05
099056-19
111124-01
102980-01
101329-22
102979-02
098544-01
102445-01
099387-09
098271-10
104286-01
M11084-38
098249-01
103008-02
103009-02
103010-02
103011-02
102775-09CK
102844-02
099211-01
098867-14
102810-03
102983-05
099056-26
111124-01
102980-01
101329-21
102979-02
098544-01
102445-01
099387-09
098271-10
104285-01
M11084-38
098249-01
110090-03
110090-02
110090-01
110090-04
102775-05CK
102844-01
099211-01
098867-10
102810-03
102983-05
099056-17
111124-01
102772-01
101329-19
102979-01
098544-01
102445-01
099387-09
098271-10
104286-01
M11084-38
098249-01
110090-03
110090-02
110090-01
110090-04
102775-07CK
102844-01
099211-01
098867-14
102810-03
102983-05
099056-16
111124-01
102772-01
101329-20
102979-01
098544-01
102445-01
099387-09
098271-10
104285-01
M11084-38
098249-01
Back Log (#1)
Middle Log (#2)
Front Log (#3)
Crossover Log (#4)
Painted Base Assembly
Lower Bracket
Hex Screw, 10-16 x 2.50
Gas Regulator
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
12
2
9
Inlet Tube
10
11
12
13
14
15
16
17
18
19
20
21
22
Outlet Burner Tube
Burner Orifice Injector
Burner Retainer Spring
Burner
Thermostat Gas Valve Assembly
Thermostat Bracket
Thermobulb Clip
Piezo Ignitor
Pilot Tube
Ignitor Cable
ODS Pilot
Hex Screw, #8-18 x .38
Nut, M5
PARTS AVAILABLE — NOT SHOWN
100563-01
101054-01
100565-01
100639-01
101137-02
GA6060
100563-01
101054-01
100565-01
100639-01
101137-02
GA6060
100563-01
101054-01
100565-01
100639-01
101137-02
GA6060
100563-01
101054-01
100565-01
100639-01
101137-02
GA6060
Warning Plate
1
1
1
1
1
1
1
Lighting Instructions Plate
Warning Plate Fastener
Caution Decal
Hardware Kit
Lava Rock
102030-01
102030-01
102030-01
102030-01
Clip, Thermostat
111160-01A
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ILLUSTRATED PARTS BREAKDOWN
Models CCL3018PTA and CCL3018NTA
32
ILLUSTRATED PARTS
BREAKDOWN
THERMOSTATICALLY-CON-
TROLLED BILTMORE SPLIT OAK
MODELS CCL3018PTA AND
CCL3018NTA
2
5
3
1
4
22
20
14
24
21
13
12
15
6
9
11
16
10
17
8
23
23
23
18
7
21
19
23
111160-01A
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PARTS LIST
33
Models CCL3018PTA and CCL3018NTA
PARTS LIST
THERMOSTATICALLY-CONTROLLED
BILTMORE SPLIT OAK MODELS
This list contains replaceable parts used in your heater. When
ordering parts, follow the instructions listed under Replacement
Parts on page 28 of this manual.
KEY
PART NUMBER
NO. CCL3018PTA
CCL3018NTA
DESCRIPTION
QTY.
1
2
3
4
5
6
7
8
111340-03
111341-03
111342-03
111343-03
111344-02
111345-02
102775-09CK
102844-02
099211-01
098867-10
102810-03
102983-03
099056-19
111124-01
102980-01
101329-22
102979-02
098544-01
102445-01
099387-09
098271-10
104286-01
M11084-38
098249-01
111340-03
111341-03
111342-03
111343-03
111344-02
11345-02
Front Log (#1)
Middle Log (#2)
Back Log (#3)
1
1
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
15
2
Left Back Crossover Log (#4)
Left Top Crossover Log (#5)
Right Bottom Crossover Log (#6)
Painted Base Assembly
Lower Bracket
Hex Screw, 10-16 x 2.50
Gas Regulator
Inlet Tube
Outlet Burner Tube
Burner Orifice Injector
Burner Retainer Spring
Burner
Thermostat Gas Valve Assembly
Thermostat Bracket
Thermostat Clip
102775-09CK
102844-02
099211-01
098867-14
102810-03
102983-03
099056-26
111124-01
102980-01
101329-21
102979-02
098544-01
102445-01
099387-09
098271-10
104285-01
M11084-38
098249-01
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Piezo Ignitor
Pilot Tube
Ignitor Cable
ODS Pilot
Hex Screw, #8-18 x .38
Nut, M5
PARTS AVAILABLE — NOT SHOWN
100563-01
101054-01
100565-01
100639-01
101137-02
GA6060
100563-01
101054-01
100565-01
100839-01
101137-02
GA6060
Warning Plate
1
1
1
1
1
1
Lighting Instructions Plate
Warning Plate Fastener
Caution Decal
Hardware Kit
Lava Rock
111160-01A
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ILLUSTRATED PARTS BREAKDOWN
Models CCL3924PTA, CCL3924NTA, CCL3930PTB and CCL3930NTB
34
ILLUSTRATED PARTS
BREAKDOWN
Peg positions
vary according
to model.
THERMOSTATICALLY-CONTROLLED
BILTMORE SPLIT OAK MODELS
CCL3924PTA, CCL3924NTA,
CCL3930PTB AND
2
CCL3930NTB
5
1
4
22
20
14
24
21
13
7
6
12
15
25
11
16
10
17
8
23
23
23
18
9
21
19
23
111160-01A
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PARTS LIST
35
Models CCL3924PTA, CCL3924NTA, CCL3930PTB and CCL3930NTB
PARTS LIST
THERMOSTATICALLY-CONTROLLED
BILTMORE SPLIT OAK MODELS
This list contains replaceable parts used in your heater. When
ordering parts, follow the instructions listed under Replacement
Parts on page 26 of this manual.
KEY
PART NUMBER
NO. CCL3924PTA CCL3924NTA CCL3930PTB CCL3930NTB
DESCRIPTION
QTY.
1
2
3
4
5
6
7
8
111340-02
111341-02
111342-02
111343-02
111344-01
111340-02
111341-02
111342-02
111343-02
111344-01
111340-01
111341-01
111342-01
111343-01
111344-01
111345-01
111346-01
102844-01
111340-01
111341-01
111342-01
111343-01
111344-01
111345-01
111346-01
102844-01
Front Log (#1)
Middle Log (#2)
Back Log (#3)
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
12
2
2
Left Back Crossover Log (#4)
Left Top Crossover Log (#5)
Right Bottom Crossover Log (#6)
Right Top Crossover Log (#7)
Lower Bracket
Painted Base Assembly
Gas Regulator
Inlet Tube
Outlet Burner Tube
Burner Orifice Injector
Burner Retainer Spring
Burner
Thermostat Gas Valve Assembly
Thermostat Bracket
Thermostat Clip
Piezo Ignitor
Pilot Tube
Ignitor Cable
ODS Pilot
Hex Screw, #8-18 x .38
Nut, M5
Hex Screw, 10-16 x 2.50
111345-02
____
111345-02
____
102844-01
102844-01
9
102775-05CK 102775-05CK 102775-07CK 102775-07CK
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
098867-10
102810-03
102983-02
099056-17
111124-01
102772-01
101329-19
102979-01
098544-01
102445-01
099387-09
098271-10
104286-01
M11084-38
098249-01
099211-01
098867-14
102810-03
102983-01
099056-16
111124-01
102772-01
101329-20
102979-01
098544-01
102445-01
099387-09
098271-10
104285-01
M11084-38
098249-01
099211-01
098867-10
102810-03
102983-02
099056-17
111124-01
102772-01
101329-19
102979-01
098544-01
102445-01
099387-09
098271-10
104286-01
M11084-38
098249-01
099211-01
098867-14
102810-03
102983-01
099056-16
111124-01
102772-01
101329-20
102979-01
098544-01
102445-01
099387-09
098271-10
104285-01
M11084-38
098249-01
099211-01
PARTS AVAILABLE — NOT SHOWN
100563-01
101054-01
100565-01
100639-01
101137-02
100563-01
101054-01
100565-01
100639-01
101137-02
100563-01
101054-01
100565-01
100639-01
101137-02
GA6060
100563-01
101054-01
100565-01
100639-01
101137-02
GA6060
Warning Plate
1
1
1
1
1
1
1
Lighting Instructions Plate
Warning Plate Fastener
Caution Decal
Hardware Kit
Lava Rock
GA6060
____
GA6060
____
102030-01
102030-01
Auxiliary Thermostat Mounting Clip
111160-01A
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ILLUSTRATED PARTS BREAKDOWN
Models CRL2718P, CRL2718N, CRL3124P and CRL3124N
36
ILLUSTRATED PARTS
BREAKDOWN
VARIABLE MANUALLY-
1
CONTROLLED SEASONAL OAK
MODELS CRL2718P, CRL2718N,
CRL3124P AND CRL3124N
3
2
20
11
18
17
19
10
12
9
8
7
5
6
6
4
13
18
21
6
19
16
14
15
111160-01A
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PARTS LIST
37
Models CRL2718P, CRL2718N, CRL3124P and CRL3124N
PARTS LIST
VARIABLE MANUALLY-CONTROLLED
SEASONAL OAK MODELS
This list contains replaceable parts used in your heater. When
ordering parts, follow the instructions listed under Replacement
Parts on page 26 of this manual.
KEY
NO.
PART NUMBER
CRL2718P
CRL2718N
CRL3124P
CRL3124N
DESCRIPTION
QTY.
1
2
3
4
5
6
7
8
110243-01
110243-02
110242-03
102775-02CK
102844-01
M11084-38
098867-10
102780-05
102798-01
099056-21
111124-01
102963-01
102568-08
098508-01
098354-01
102445-01
098249-01
099387-08
098271-10
104286-01
098276-01
110243-01
110243-02
110242-03
102775-02CK
102844-01
M11084-38
098867-14
102780-05
102798-01
099056-20
111124-01
102963-01
102568-07
098508-01
098354-01
102445-01
098249-01
099387-08
098271-10
104285-01
098276-01
110242-01
110242-02
110242-03
102775-01CK
102844-01
M11084-38
098867-10
102780-05
102798-01
099056-19
111124-01
102773-01
102568-08
098508-01
098354-01
102445-01
098249-01
099387-08
098271-10
104286-01
098276-01
110242-01
110242-02
110242-03
102775-01CK
102844-01
M11084-38
098867-14
102780-05
102798-01
099056-18
111124-01
102773-01
102568-07
098508-01
098354-01
102445-01
098249-01
099387-08
098271-10
104285-01
098276-01
Back Log (#1)
Front Log (#2)
1
1
1
1
1
8
1
1
1
1
1
1
1
1
1
1
2
1
1
1
1
Crossover Log (#3)
Painted Base Assembly
Lower Bracket
Screw, Hex Head (#8-18 x .38)
Gas Regulator
Outlet Burner Tube
Inlet Tube
Burner Orifice Injector
Burner Retainer Spring
Burner
Control Valve
Valve Retainer Nut
Control Knob
Piezo Ignitor
Nut, M5
9
10
11
12
13
14
15
16
17
18
19
20
21
Pilot Tube
Ignitor Cable
ODS Pilot
Hex Head Plug, 1/8" NPT
PARTS AVAILABLE — NOT SHOWN
100563-01
101055-02
100565-01
100639-01
101449-04
101137-02
GA6060
100563-01
101055-02
100565-01
100639-01
101449-04
101137-02
GA6060
100563-01
101055-02
100565-01
100639-01
101449-04
101137-02
GA6060
100563-01
101055-02
100565-01
100639-01
101449-04
101137-02
GA6060
Warning Plate
1
1
1
1
1
1
1
Lighting Instructions Plate
Warning Plate Fastener
Caution Decal
Control Position Decal
Hardware Kit
Lava Rock
111160-01A
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PARTS CENTRAL
38
PARTS CENTRAL
These Parts Centrals are privately owned businesses. They have agreed to support our customer’s needs by providing original replacement
parts and accessories.
Baltimore Electric
1348 Dixwell Avenue
Hamden, CT 06514-0322
1-800-397-7553
Washer Equipment Co.
1715 Main Street
Kansas City, MO 64108-2195
KS, MO, AR
203-248-7553
816-842-3911
Parts Department
Portable Heater Parts
342 N. County Rd. 400 East
Valparaiso, IN 46383-9704
All States
East Coast Energy Products
707 Broadway
W. Long Branch, NJ 07764-1542
732-870-8809
219-462-7441
1-800-755-8809
1-888-619-7060
Laportes Parts & Service
2444 N. 5th Street
FBD
Hartsville, SC 29550-7704
843-332-0191
Parts Department
1349 Adams Street
Bowling Green, KY 42103-3414
270-846-1199
1-800-654-8534
Fax: 1-800-846-0090
Cans Unlimited, Inc.
P.O. Box 645
Taylor, SC 29687-0013
All States
Master Parts Dist.
1251 Mound Ave NW
Grand Rapids, MI 49504-2672
616-791-0505
803-879-3009
1-800-845-5301
1-800-446-1446
Fax: 616-791-8270
111160-01A
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OWNER'S REGISTRATION FORM
In order to provide better customer service for this and future purchases, we recommend that you register your product with us.
You can register online at www.desatech.com. If access to our website is not available to you, please complete this Owner’s
Registration Form and mail to the address on the back of this owner’s manual. Please provide the following product information:
Brand:
(Comfort Glow, Vanguard, etc.)
Model:
(EFP33PR, VTGH33NR, etc.)
Date Purchased:
Serial Number:
First Name:
Address:
Note: Keep receipt for warranty verification.
7 or 9 digit number located on product or identification tag.
Last Name:
City:
State:
Zip:
Country:
Home Phone:
E-Mail:
(
)
-
Please answer the following questions to register your product with DESA:
1. Where will the product be used?
❍❍Living/Family Room ❍❍Office/Warehouse ❍❍Utility Shed/Outbuilding ❍❍Garage ❍❍Bedroom ❍❍Bathroom ❍❍Other
2. If you bought this product yourself, did you plan to purchase this type of product before going into the store? ❍❍Yes ❍❍No
3. Who selected the product? ❍ Male ❍ Female ❍ Both
4. What is the population of your area? ❍❍Under 10,000 ❍❍10,000 to 25,000 ❍ 25,000 to 50,000 ❍❍50,000 to 100,000
❍❍100,000 to 250,000 ❍❍Over 250,000
5. What is your primary source of heat? ❍❍Propane (LP Gas) ❍❍Fuel Oil ❍❍Wood ❍❍Natural Gas ❍❍Electric ❍❍Other
6. How was the product installed? ❍❍Professional Installer ❍❍Self ❍❍Other
7. Cost of product excluding sales tax? $___________________
8. Cost to install product? $____________________
9. Type of store where product was purchased? ❍❍Hardware ❍❍Propane Dealer ❍❍Natural Gas/Utility Co. ❍❍Home Center/Builder’s Supply
❍❍Fireplace or Hearth Shop ❍❍Farm Store ❍❍Other
10. What motivated you to buy this product? ❍❍Sudden Cold Weather ❍❍Replace Older Model ❍❍D.I.Y. Home Project
❍❍Emergency Back-Up Heat ❍❍Heater was on Sale ❍❍Energy Savings/High Efficiency ❍❍Construction Project ❍❍Other
11. How did you learn about this product brand? ❍❍Advertising ❍❍Relative or Friend ❍❍Store Display ❍❍Other ________________________
12. Level of Education of Purchaser: ❍❍Some High School ❍❍Completed High School ❍❍Completed College ❍❍Completed Graduate School
13. Age of Purchaser: ❍❍Under 20 ❍❍20 - 29 ❍❍30 - 39 ❍❍40 - 49 ❍❍50 - 59 ❍❍60 or Over
14. Buyer’s total annual household income: ❍❍Under $15,000 ❍❍$15,000 to $19,999 ❍❍$20,000 to $34,999 ❍❍$35,000 to $49,999
❍❍$50,000 to $74,999 ❍❍$75,000 to $99,999 ❍❍$100,000 and Over
15. Store where product was purchased:
Name: ______________________________________
City: _______________________ State: __________
16. In choosing this product, how important were the following:
Not Important
Somewhat Important
Very Important
Availability
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
Price
Brand Name
Overall Quality
Heat Output
Made in USA
Warranty
Local Service
Value for Price
Prior Brand Experience
Controls Location
Thermostat, Remote, or Manual Operation
Ease of Operation
Special Features
Salesperson’s Recommendation
Friend/Relative’sRecommendation❍❍❍❍
Portability
❍
❍
Quiet Operation
❍
❍
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NOTES
41
NOTES
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_______________________________________________________________________________________________
_______________________________________________________________________________________________
111160-01A
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WARRANTY INFORMATION
KEEP THIS WARRANTY
Model
Serial No.
Date Purchased
Always specify model and serial numbers when communicating with the factory.
We reserve the right to amend these specifications at any time without notice. The only warranty applicable is our standard written warranty. We make
no other warranty, expressed or implied.
LIMITED WARRANTY
COMFORT GLOW VENT-FREE GAS LOG HEATERS
DESA warrants this product to be free from defects in materials and components for two (2) years from the date of first purchase, provided that the
product has been properly installed, operated and maintained in accordance with all applicable instructions. To make a claim under this warranty the
Bill of Sale or cancelled check must be presented.
Thiswarrantyisextendedonlytotheoriginalretailpurchaser.Thiswarrantycoversthecostofpart(s)requiredtorestorethisheatertoproperoperating
condition and an allowance for labor when provided by a DESA Authorized Service Center. Warranty part(s) MUST be obtained through authorized
dealers of this product and/or DESA who will provide original factory replacement parts. Failure to use original factory replacement parts voids this
warranty. The heater MUST be installed by a qualified installer in accordance with all local codes and instructions furnished with the unit.
This warranty does not apply to parts that are not in original condition because of normal wear and tear, or parts that fail or become damaged as a
result of misuse, accidents, lack of proper maintenance or defects caused by improper installation. Travel, diagnostic cost, labor, transportation and
any and all such other costs related to repairing a defective heater will be the responsibility of the owner.
TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE PRODUCT; THIS
EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED WARRANTIES AND LIMITS THE DURATION OF ANY AND
ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
TO TWO (2) YEARS ON ALL COMPONENTS FROM THE DATE OF FIRST PURCHASE; AND DESA’S LIABILITY IS HEREBY LIMITED
TO THE PURCHASE PRICE OF THE PRODUCT AND DESA SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES WHATSOEVER
INCLUDING INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of incidental or consequential damages,
so the above limitation on implied warranties, or exclusion or limitation on damages may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
For information about this warranty write:
TM
2701 Industrial Drive
P.O. Box 90004
Bowling Green, KY 42102-9004
111160 01
111160-01
Rev. A
03/03
NOT A UPC
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