BLUE FLAME VENT-FREE NATURAL GAS HEATER
OWNER’S OPERATION AND INSTALLATION MANUAL
CGN20TA
®
Heater Size: 20,000 Btu/Hr Thermostat
WARNING: This is an
unvented gas-fired heater. It
uses air (oxygen) from the
room in which it is installed.
Provisions for adequate
combustion must be pro-
vided. Refer to page 4 of this
manual
WARNING: If the information in this manual is not
followed exactly, a fire or explosion may result
causing property damage, personal injury, or loss
of life.
—
Donotstoreorusegasolineorotherflammable
vapors and liquids in the vicinity of this or any
other appliance.
—
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not
use any phone in your building.
• Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.
• Ifyoucannotreachyourgassupplier,callthe
fire department.
—
Installation and service must be performed by
a qualified installer, service agency, or the gas
supplier.
This appliance may be installed in an aftermarket* manufactured (mobile) home, where not prohibited by
state or local codes.
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer.
This appliance is only for use with the type of gas indicated on the rating plate. This appliance is not
convertible for use with other gases.
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OWNER’S MANUAL
PRODUCT
IDENTIFICATION
Ignitor Button
Control Knob
Grill Guard
Glass Panel
Heater Cabinet
Front
Panel
Figure 1 - Vent-Free Natural Gas Heater
LOCAL CODES
PRODUCT
UNPACKING
1. Remove heater from carton.
FEATURES
Install and use heater with care. Follow all
local codes. In the absence of local codes,
use the latest edition of the National Fuel
Gas Code ANSI Z223, also known as NFPA
54*.
2. Remove all protective packaging ap-
plied to heater for shipment.
Safety Device
3. Check heater for any shipping damage.
If heater is damaged, promptly inform
dealer where you bought heater.
This heater has a pilot with an Oxygen
Depletion Sensor Shutoff System (ODS).
TheODS/pilotisarequiredfeatureforvent-
free room heaters. The ODS/pilot shuts off
the heater if there is not enough fresh air.
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
Piezo Ignition System
National Fire Protection Association, Inc.
Batterymarch Park
This heater has a piezo ignitor. This system
requires no matches, batteries, or other
sources to light heater.
Quincy, MA 02269
Thermostatic Heat Control
Thermostat models have a thermostat sens-
ing bulb and a control valve. This results in
the greatest heater comfort. This can also
result in lower gas bills.
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CGN20TA
Blue Flame Vent-Free Natural Gas Heater
Confined and Unconfined Space
PROVIDING ADEQUATE
VENTILATION
FRESH AIR FOR
COMBUSTION AND
VENTILATION
TheNationalFuelGasCode(ANSIZ2123.1,
1992 Section 5.3) defines a confined space
as a space whose volume is less than 50
cubic feet** per 1,000 Btu per hour (4.8 m3
per kw) of the aggregate input rating of all
appliances installed in that space and an
unconfined space as a space whose volume
is not less than 50 cubic feet per 1,000 Btu
per hour (4.8 m3 per kw) of the aggregate
inputratingofallappliancesinstalledinthat
space. Rooms communicating directly with
the space in which the appliances are in-
stalled*, through openings not furnished
with doors, are considered a part of the
unconfined space.
ThefollowingisexerptsfromNationalFuel
Gas Code. NFPA 54/ANSI Z223.1, Section
5.3, Air for Combustion and Ventilation.
WARNING: This heater shall
not be installed in a confined
space unless provisions are pro-
vided for adequate combustion
and ventilation air. Read the fol-
lowing instructions to insure
proper fresh air for this and other
fuel-burning appliances in your
home.
All spaces in homes fall into one of the three
following ventilation classifications:
1. Unusually Tight Contruction
2. Unconfined Space
3. Confined Space.
The information on pages 4 through 6 will
help you classify your space and provide
adequate ventilation.
Unusually Tight Construction
Today’s homes are built more energy effi-
cient than ever. New materials, increased
insulation, and new construction methods
help reduce heat loss in homes. Home own-
ers weather strip and caulk around windows
and doors to keep the cold air out and the
warm air in. During heating months, home
owners want their homes as airtight as pos-
sible.
* Adjoining rooms are communicating only
iftherearedoorlesspassagewaysorventila-
tion grills between them.
The air that leaks around doors and win-
dows may provide enough fresh air for
combustion and ventilation. However, in
buildings of unusually tight construction,
you must provide additional fresh air.
** Cubic feet equals length x width x height
of room.
Unusually tight construction is de-
fined as construction where:
a. walls and ceilings exposed to the
outside atmosphere have a con-
tinuous water vapor retarder with
a rating of one perm (6x10-11 kg
per pa-sec-m2) or less with open-
ings gasketed or sealed and
While it is good to make your home energy
efficient, your home needs to breathe. Fresh
air must enter your home. All fuel-burning
appliances need fresh air for proper com-
bustion and ventilation.
Exhaustfans, fireplaces, clothesdryers, and
fuel burning appliances draw air from the
house to operate. You must provide ad-
equate fresh air for these appliances. This
will insure proper venting of vented fuel-
burning appliances.
b. weather stripping has been
added on openable windows and
doors and
c. caulking or sealants are applied
to areas such as joints around
window and door frames, be-
tween sole plates and floors, be-
tween wall-ceiling joints, be-
tween wall panels, at penetra-
tions for plumbing, electrical, and
gas lines, and at other openings.
If your home meets all of the three
criteria above, you must provide ad-
ditional fresh air. See Ventilation Air
From Outdoors, page 6.
If your home does not meet all of the
threecriteriaabove,proceedtopage5.
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OWNER’S MANUAL
2. Divide the space volume by 50 cubic 4. Compare the maximum Btu/Hr the
FRESH AIR FOR
feet to determine the maximum Btu/Hr
space can support with the actual
COMBUSTION AND
the space can support.
amount of Btu/Hr used.
_______________ (volume of space)
÷ 50 cu. ft. = (Maximum Btu/Hr the
space can support)
__________ Btu/Hr (maximum the
space can support)
VENTILATION
Continued
__________ Btu/Hr (actual amount of
Btu/Hr used)
Example: 2560 cu. ft. (volume of
space) ÷ 50 cu. ft. = 51.2 or 51,200
(maximum Btu/Hr the space can sup-
port)
DETERMINING FRESH-AIR
FLOW FOR HEATER
LOCATION
Example: 51,200 Btu/Hr (maximum
the space can support)60,000 Btu/Hr
(actual amount of Btu/Hr used)
3. Add the Btu/Hr of all fuel burning ap-
pliances in the space.
Determining if You Have a
Confined or Unconfined Space
The space in the above example is a con-
fined space because the actual Btu/Hr used
is more than the maximum Btu/Hr the space
can support. You must provide additional
fresh air. Your options are as follows:
Vent-free heater __________ Btu/Hr
Gas water heater* ________ Btu/Hr
Gas furnace _____________ Btu/Hr
Vented gas heater_________ Btu/Hr
Gas fireplace logs ________ Btu/Hr
Other gas appliances* + ___ Btu/Hr
Use this worksheet to determine if you have
a confined or unconfined space.
Space: Includes the room in which you
will install heater plus any adjoining rooms
with doorless passageways or ventilation
grills between the rooms.
A. Rework worksheet, adding the space of
an adjoining room. If the extra space
provides an unconfined space, remove
door to adjoining room or add ventila-
tion grills between rooms. See Ventila-
tion Air From Inside Building, page 6.
1. Determine the volume of the space
(length x width x height).
Total
= ___ Btu/Hr
Example:
Length x Width x Height =
B. Vent room directly to the outdoors. See
Gas water heater
Vent-free heater
Total
40,000 Btu/Hr
+ 20,000 Btu/Hr
= 60,000 Btu/Hr
Ventilation Air From Outdoors, page 6.
__________ cu. ft. (volume of space)
C. Install a lower Btu/Hr heater, if lower
Btu/Hr size makes room unconfined.
Example: Space size 20 ft. (length) x
16 ft. (width) x 8 ft. (ceiling height) =
2560 cu. ft. (volume of space)
* Do not include direct-vent gas appli-
ances. Direct-vent draws combustion
air from the outdoors and vents to the
outdoors.
If the actual Btu/Hr used is less than the
maximum Btu/Hr the space can support, the
space is an unconfined space. You will need
no additional fresh air ventilation.
If additional ventilation to adjoining
room is supplied with grills or open-
ings, add the volume of these rooms to
the total volume of the space.
Continued
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CGN20TA
Blue Flame Vent-Free Natural Gas Heater
FRESH AIR FOR
COMBUSTION AND
12"
VENTILATION
Continued
WARNING:Iftheareainwhich
Ventilation Grills
the heater may be operated is
smaller than that defined as an
unconfined space, provide ad-
equate combustion and ventila-
tion air by one of the methods
described in the National Fuel
Gas Code, ANSI Z223.1, 1992,
Section 5.3 or applicable local
codes.
Into Adjoining Room,
Option 2
Ventilation
Grills
into Adjoining
Room,
Or
Remove
Door into
Adjoining
Room,
Option 1
Option 3
VENTILATION AIR
Ventilation Air From Inside
Building
12"
Thisfreshairwouldcomefromanadjoining
unconfined space. When ventilating to an
adjoining unconfined space, you must pro-
vide two permanent openings: one within
12" of the ceiling and one within 12" of the
floor on the wall connecting the two spaces
(see options 1 and 2, Figure 2). You can also
remove door into adjoining room (see op-
tion 3, Figure 2). Follow the National Fuel
Gas Code NFPA 54/ANSI Z223.1, Section
5.3, Air for Combustion and Ventilation for
required size of ventilation grills or ducts.
Figure 2 - Ventilation Air from Inside Building
Ventilated
Attic
Outlet
Air
WARNING: Rework work-
sheet, adding the space of the
adjoining unconfined space. The
combined spaces must have
enough fresh air to supply all
appliances in both spaces.
Outlet
Air
To Attic
To
Crawl
Space
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation
grills or ducts. You must provide two per-
manent openings: one within 12" of the
ceiling and one within 12" of the floor.
Connect these items directly to the outdoors
orspacesopentotheoutdoors.Thesespaces
include attics and crawl spaces.
Inlet
Air
Ventilated
Crawl Space
Inlet Air
IMPORTANT: Do not provide openings for
inlet or outlet air into attic if attic has a
thermostat-controlledpowervent.Heatedair
enteringtheatticwillactivatethepowervent.
Figure 3 - Ventilation Air from Outdoors
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OWNER’S MANUAL
IMPORTANT: Vent-free heaters add mois-
INSTALLATION
WARNING: Never install the
heater
ture to the air. Although this is beneficial,
installing heater in rooms without enough
ventilationairmaycausemildewtoformfrom
too much moisture. See Fresh Air for Com-
bustion and Ventilation, pages 4 through 6.
NOTICE: A qualified service per-
son must install heater. Follow
all local codes.
• in a bedroom or a bathroom
• in a recreational vehicle
• where curtains, furniture,
clothing, or other flammable
objectsarelessthan36inches
from the front, top, or sides of
the heater
• as a fireplace insert
• in high traffic areas
• in windy or drafty areas
CHECK GAS TYPE
CAUTION: If you install the
heater in a home garage
• heater pilot and burner must
be at least 18 inches above
floor
Use only natural gas. If your gas supply is
not natural gas, do not install heater. Call
dealer where you bought heater for proper
type heater.
• locateheaterwheremovingve-
hicle will not hit it
INSTALLATION ITEMS
Beforeinstallingheater,makesureyouhave
the items listed below.
CAUTION: This heater cre-
ates warm air currents. These
currents move heat to wall sur-
faces next to heater. Installing
heater next to vinyl or cloth wall
coverings or operating heater
where impurities in the air (such
as tobacco smoke) exist, may
discolor walls.
Forconvenienceandefficiency,installheater
• piping (check local codes)
• sealant (resistant to propane/LP gas)
• manual shutoff valve *
• where there is easy access for operation,
inspection, and service
• in coldest part of room
An optional fan kit is available from your
dealer. See Accessories, page 19. If plan-
ning to use fan, locate heater near an electri-
cal outlet.
• ground joint union
• test gauge connection * (see Figure 13,
page 10)
• sediment trap
• tee joint
• pipe wrench
CEILING
* AnA.G.A.design-certifiedmanualshutoff
valve with 1/8" NPT tap is an acceptable
alternative to test gauge connection. Pur-
chase the optional A.G.A. design-certified
manual shutoff valve from your dealer. See
Accessories, page 19.
36"
Minimum
6"
Minimum
From
Sides Of
Heater
LOCATING HEATER
This heater is designed to be mounted on a
wall.
WARNING:Maintainthemini-
mumclearancesshowninFigure
4.Ifyoucan,providegreaterclear-
ancesfromfloor,ceiling,andjoin-
ing wall.
Right
Side
Left
Side
3"
Minimum To Top Surface
Of Carpeting, Tile Or Other
Combustible Material
You can locate heater on floor, away from a
wall. An optional floor mounting stand is
needed. Purchase the floor mounting stand
from your dealer. See Accessories, page 19.
FLOOR
Figure 4 - Mounting Clearances As Viewed From Front of Heater
Continued
104190
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CGN20TA
Blue Flame Vent-Free Natural Gas Heater
Methods For Attaching
Mounting Bracket To Wall
INSTALLING HEATER TO
WALL
INSTALLATION
Continued
Only use last hole on each end of mounting
bracket to attach bracket to wall. These two
holes are 16 inches apart from their centers.
Attach mounting bracket to wall in one of
two ways.
Mounting Bracket
THERMOSTAT SENSING
BULB
The mounting bracket is located on back
panel of heater. It has been taped there for
shipping. Remove mounting bracket from
back panel.
Thethermostatsensingbulbhasbeenplaced
inside the heater for protection during ship-
ping.
1. Attaching to wall stud
2. Attaching to wall anchor
Locating Thermostat Sensing
Bulb
1. Remove front panel of heater (see Fig-
ure 7, page 8).
Attaching to wall stud
This method provides the strongest hold.
Insert mounting screws through mounting
bracket and into wall studs.
2. Locate thermostat sensing bulb just
under burner assembly.
Mounting
Bracket
Attaching to wall anchor
This method allows you to attach mounting
bracket to hollow walls (wall areas between
studs) or to solid walls (concrete or ma-
sonry).
IMPORTANT: Attach thermostat sensing
bulb to back of heater for proper operation.
Attaching Thermostat Sensing
Bulb
1. Remove thermostat sensing bulb from
holders inside heater. Route through
slot opening in bottom of heater.
Figure 6 - Bracket Location
Decidewhichmethodbettersuitsyourneeds.
Eithermethodwillprovideasecureholdfor
the mounting bracket.
Removing Front Panel Of Heater
1. Remove two screws near bottom cor-
ners of front panel.
Marking Screw Locations
2. Lift straight up on grill guard until it stops.
Grill guard will slide up about 1/4".
2. Place clamp on thermostat sensing bulb
as shown in Figure 5. Clamp is pro-
vided in hardware package.
1. Tape mounting bracket to wall where
heater will be located. Make sure
mounting bracket is level.
3. Pull bottom of front panel forward, then
downward.
3. Snap clamp into upper mounting hole
as shown in Figure 5. Mounting hole is
located on lower left edge on back of
heater. Make sure the thermostat sens-
ing bulb is pointing up.
WARNING:Maintainminimum
clearances shown in Figure 8. If
you can, provide greater clear-
ancesfromfloorandjoiningwall.
4. Remove cardboard packing from grill
and glass.
Thermostat
Sensing Bulb
2. Mark screw locations on wall (see Fig-
ure 8).
Note: Only mark last hole on each end
of mounting bracket. Insert mounting
screws through these holes only.
Clamp
3. Remove tape and mounting bracket
from wall.
7 1/4"
Min.
16"
Figure 5 - Attaching Thermostat Sensing
Bulb
Only Insert Mounting
Screws Through Last
Hole On Each End
18 3/4"
Min.
Figure7-RemovingFrontPanelOfHeater
AjdoingWal
Floor
Figure 8 - Mounting Bracket Clearances
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OWNER’S MANUAL
3. Insert wall anchor (wings first) into
Installing Bottom Mounting
Screws
1. Locate two bottom mounting holes.
These holes are near bottom on back
panel of heater (see Figure 12).
INSTALLATION
hole. Tap anchor flush to wall.
Continued
4. For thin walls (1/2" or less), insert red
key into wall anchor. Push red key to
“pop” open anchor wings.
Attaching Mounting Bracket To
Wall
IMPORTANT: Do not hammer key!
2. Mark screw locations on wall.
Note: Wall anchors, mounting screws, and
spacers are in hardware package. The hard-
ware package is provided with heater.
For thick walls (over 1/2" thick) or solid
walls, do not pop open wings.
3. Remove heater from mounting bracket.
4. If installing bottom mounting screws
into hollow or solid wall, install wall
anchors. Follow steps 1 through 4 un-
der Attaching To Wall Anchor Method,
column 1.
Attaching to wall stud method
Forattachingmountingbrackettowallstuds
1. Drill holes at marked locations using
9/64" drill bit.
If installing bottom mounting screw
into wall stud, drill holes at marked lo-
cations using 9/64" drill bit.
Figure 10 - Popping Open Anchor Wings
For Thin Walls
2. Place mounting bracket onto wall. Line
up last hole on each end of bracket with
holes drilled in wall.
5. Place mounting bracket onto wall. Line
up last hole on each end of bracket with
wall anchors.
5. Replace heater onto mounting bracket.
3. Insert mounting screws through bracket
and into wall studs.
6. Place spacers between bottom mount-
ing holes and wall anchor or drilled
hole.
4. Tighten screws until mounting bracket
is firmly fastened to wall studs.
6. Insert mounting screws through bracket
and into wall anchors.
7. Hold spacer in place with one hand.
With other hand, insert mounting screw
through bottom mounting hole and
spacer. Place tip of screw in opening
of wall anchor or drilled hole.
7. Tighten screws until mounting bracket
is firmly fastened to wall.
Attaching to wall anchor method
For attaching mounting bracket to hollow
walls (wall areas between studs) or solid
walls (concrete or masonry)
Placing Heater On Mounting
Bracket
1. Locate two horizontal slots on back
panel of heater.
8. Tighten both screws until heater is
firmly secured to wall. Do not over
tighten.
1. Drill holes at marked locations using
5/16" drill bit. For solid walls (concrete
or masonry), drill at least 1" deep.
2. Place heater onto mounting bracket.
Slide horizontal slots onto stand-out
tabs on mounting bracket.
Note: Do not replace front panel at this
time. Replace front panel after making
gas connections and checking for leaks
(see pages 10 and 11).
2. Fold wall anchor as shown in Figure 9.
Horizontal Slots
Figure 9 - Folding Anchor
Stand-Out
Tab
Mounting Bracket
(attached to wall)
Figure 11 - Mounting Heater Onto
Mounting Bracket
Figure 12 - Installing Bottom Mounting
Screws
104190
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CGN20TA
Blue Flame Vent-Free Natural Gas Heater
Apply pipe joint sealant lightly to male
CONNECTING TO
threads. This will prevent excess sealant
from going into pipe. Excess sealant in pipe
could result in clogged heater valves.
CAUTION: Use only new,
black iron or steel pipe. Inter-
nally-tinned copper tubing may
be used in certain areas. Check
yourlocalcodes.Usepipeoflarge
enough diameter to allow proper
gas volume to heater. If pipe is
too small, undue loss of pres-
sure will occur.
GAS SUPPLY
NOTICE: A qualified service per-
son must connect heater to gas
supply. Follow all local codes.
CAUTION:Usepipejointseal-
ant that is resistant to liquid pe-
troleum (LP) gas.
WARNING: Never connect
heater to private (non-utility) gas
wells. This gas is commonly
known as well-head gas.
Installsedimenttrapinsupplylineasshown
in Figure 13. Locate sediment trap where it
is within reach for cleaning. Locate sedi-
ment trap where trapped matter is not likely
to freeze. A sediment trap traps moisture
and contaminants. This keeps them from
going into heater controls. If sediment trap
is not installed or is installed wrong, heater
may not run properly.
Typical Inlet Pipe Diameters
20,000 Btu/Hr
3/8" or greater
IMPORTANT: Check gas line pressure be-
fore connecting heater to gas line. Gas line
pressure must be no greater than 14 inches
of water. If gas line pressure is higher,
heater regulator damage could occur.
Installation must include a manual shutoff
valve, union, and plugged 1/8" NPT tap.
Locate NPT tap within reach for test gauge
hook up. NPT tap must be upstream from
heater (see Figure 13).
IMPORTANT: Hold pressure regulator
with wrench when connecting it to gas pip-
ing and/or fittings.
Pressure
Regulator
3/8" NPT
Pipe Nipple
Heater
Cabinet
Ground Joint Union
Tee Joint
Manual
Shutoff
Valve *
Reducer
Bushing to
1/8" NPT
Test
Gauge
Connection*
Typical Inlet
Pipe from Gas
Meter (4" W.C.
to 10.5" W.C.
Pressure)
1/8" NPT
Plug Tap
Tee Joint
Pipe Nipple
Cap
Sediment
Trap
3" Minimum
Figure 13 - Gas Connection
* An A.G.A. design-certified manual shutoff valve with 1/8" NPT tap is an acceptable
alternative to test gauge connection. Purchase the optional A.G.A. design-certified manual
shutoff valve from your dealer. See Accessories, page 19.
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OWNER’S MANUAL
Test Pressures Equal To or
Less Than 1/2 PSIG
1. Close manual shutoff valve (see Fig-
ure 14).
PRESSURE TESTING
HEATER GAS
CONNECTIONS
1. Open manual shutoff valve (see Fig-
ure 14).
CHECKING GAS
CONNECTIONS
WARNING: Test all gas pip-
ing and connections for leaks
after installation or servicing.
Correct all leaks at once.
2. Pressurize supply piping system by ei-
ther using compressed air or opening
main gas valve located on or near gas
meter.
2. Open main gas valve located on or near
gas meter.
3. Make sure control knob of heater is in
the OFF position.
3. Check all joints from gas meter to
manual shutoff valve (see Figure 15).
Apply mixture of liquid soap and wa-
ter to gas joints. Bubbles forming show
a leak.
WARNING:Neveruseanopen
flame to check for a leak. Apply a
mixture of liquid soap and water
to all joints. Bubbles forming
show a leak. Correct all leaks at
once.
4. Check all joints from manual shutoff
valve to thermostat gas valve (see Fig-
ure 15). Apply mixture of liquid soap
and water to gas joints. Bubbles form-
ing show a leak.
4. Correct all leaks at once.
Manual
Shutoff
Valve
5. Correct all leaks at once.
Open
6. Light heater (see Operating Heater,
pages 12 and 13). Check the rest of the
internal joints for leaks.
PRESSURE TESTING GAS
SUPPLY PIPING SYSTEM
7. Turn off heater (see To Turn Off Gas to
Appliance, page 12).
Test Pressures In Excess Of 1/2
PSIG
1. Disconnect heater and its individual
manual shutoff valve from gas supply
piping system. Pressures in excess of
1/2 psig will damage heater regulator.
Closed
8. Replace front panel.
Figure 14 - Manual Shutoff Valve
2. Cap off open end of gas pipe where
manual shutoff valve was connected.
Thermostat Gas Valve
3. Pressurize supply piping system by ei-
ther using compressed air or
opening main gas valve located on or
near gas meter.
4. Check all joints of gas supply piping
system. Apply mixture of liquid soap
and water to gas joints. Bubbles form-
ing show a leak.
Gas Meter
5. Correct all leaks at once.
Manual
Shutoff
Valve
Figure 15 - Checking Gas Joints
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CGN20TA
Blue Flame Vent-Free Natural Gas Heater
Note: If pilot does not stay lit, refer
LIGHTING
INSTRUCTIONS
1. STOP! Read the safety information
above.
OPERATING
HEATER
to Troubleshooting, pages 14 through
16. Also contact a qualified service
person or gas supplier for repairs.
Until repairs are made, light pilot with
match. To light pilot with match, see
Manual Lighting Procedure, page 13.
FOR YOUR SAFETY
2. Make sure manual shutoff valve is
fully open.
READ BEFORE
LIGHTING
3. Turn control knob clockwise
7. Keep control knob pressed in for 30
seconds after lighting pilot. After 30
seconds, release control knob.
to the OFF position.
Clockwise
WARNING: If you do not fol-
low these instructions exactly, a
fireorexplosionmayresultcaus-
ing property damage, personal
injury or loss of life.
4. Wait five (5) minutes to clear out any
gas. Then smell for gas, including
near the floor. If you smell gas,
STOP! Follow “B” in the safety in-
formation in column 1. If you don’t
smell gas, go to the next step.
Note: If pilot goes out, repeat steps
3 through 7. This heater has a safety
interlock system. Wait one (1) minute
before lighting pilot again.
A. This appliance has a pilot which must
be lighted by hand. When lighting the
pilot, follow these instructions ex-
actly.
8. Turn control knob counterclockwise
C-clockwise
5. Turn control knob counterclockwise
to desired heating level. The
C-clockwise
to the PILOT position.
Press in control knob for five (5) sec-
onds (see Figure 16).
main burner should light. Set control
knob to any heat level between HI
and LO.
B. BEFORE LIGHTING smell all
around the appliance area for gas. Be
sure to smell next to the floor because
some gas is heavier than air and will
settle on the floor.
Note: You may be running this
heater for the first time after hook-
ing up to gas supply. If so, the con-
trol knob may need to be pressed in
for 30 seconds. This will allow air to
bleed from the gas system.
Ignitor Electrode
Thermocouple
Pilot Burner
WHAT TO DO IF YOU SMELL
GAS
• If control knob does not pop up
when released, contact a qualified
service person or gas supplier for
repairs.
• Do not try to light any appliance.
• Do not touch any electric switch;
do not use any phone in your build-
ing.
• Immediately call your gas supplier
from a neighbor’s phone. Follow
the gas supplier’s instructions.
• If you cannot reach your gas sup-
plier, call the fire department.
6. With control knob pressed in, push
down and release ignitor button. This
will light pilot. The pilot is attached
to the front of burner. The pilot can
be seen through the glass panel. If
needed, keep pressing ignitor button
until pilot lights.
Figure 17 - Pilot
CAUTION:Donottrytoadjust
heating levels by using the
manual shutoff valve.
C. Use only your hand to push in or turn
the gas control knob. Never use tools.
If the knob will not push in or turn
by hand, don’t try to repair it, call a
qualified service technician or gas
supplier. Force or attempted repair
may result in a fire or explosion.
Ignitor Button
Control Knob
TO TURN OFF GAS
TO APPLIANCE
Shutting Off Heater
T
O
O F F
LO
I L
P
D. Do not use this appliance if any part
has been under water. Immediately
call a qualified service technician to
inspect the appliance and to replace
any part of the control system and
any gas control which has been un-
der water.
H I
1. Turn control knob clockwise
IGNITOR
to the OFF position.
Clockwise
2. Turn off all electric power to the ap-
pliance if service is to be performed.
Figure 16 - Control Knob In The OFF
Position
Shutting Off Burner Only (pilot
stays lit)
1. Turn control knob clockwise
to the PILOT position.
Clockwise
104190
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OWNER’S MANUAL
BURNER FLAME PATTERN
OPERATING
INSPECTING
BURNER
Figure 20 shows a correct burner flame
pattern.Figure21showsanincorrectburner
flame pattern. The incorrect burner flame
patternshowsyellowtippingoftheflame. It
also shows the flame higher than 1/2 the
glass panel height.
HEATER
Continued
Check pilot flame pattern and burner flame
pattern often.
THERMOSTAT CONTROL
OPERATION
PILOT FLAME PATTERN
Figure 18 shows a correct pilot flame pat-
tern. Figure 19 shows an incorrect pilot
flame pattern. The incorrect pilot flame is
not touching the thermocouple. This will
cause the thermocouple to cool. When the
thermocouple cools, the heater will shut
down.
The thermostatic control used on these
models differs from standard thermo-
stats. Standard thermostats simply turn
on and off the burner. The thermostat
used on this heater senses the room tem-
perature. The thermostat adjusts the
amount of gas flow to the burner. This
increases or decreases the burner flame
height. At times the room may exceed the
set temperature. If so, the burner will
shut off. The burner will cycle back on
when room temperature drops below the
set temperature. The control knob can be
set to any heat level between HI and LO.
WARNING: If yellow tipping
occurs, your heater could pro-
duce increased levels of carbon
monoxide. If burner flame pat-
tern shows yellow tipping, follow
instructions at bottom of this
page.
Pilot Burner
Thermocouple
NOTICE: Do not mistake orange
flames with yellow tipping. Dirt
or other fine particles enter the
heater and burn causing brief
patches of orange flame.
Note: The thermostat sensing bulb mea-
sures the temperature of air near the
heatercabinet.Thismaynotalwaysagree
with room temperature (depending on
housing construction, installation loca-
tion, room size, open air temperatures,
etc.). Frequent use of your heater will let
you determine your own comfort levels.
Figure 18 - Correct Pilot Flame Pattern
1
/
2
Glass
Height
Correct Flame Pattern
AtHighPosition
MANUAL LIGHTING
PROCEDURE
Pilot Burner
Figure 20 - Correct Burner Flame Pattern
Thermocouple
Yellow Tipping
1. Remove front panel (see Figure 7,
page 8).
2. Follow steps 1 through 5 under Light-
ing Instructions, page 12.
1
/
2
Glass
Height
3. With control knob pressed in, strike
match. Hold match to pilot until pi-
lot lights.
Incorrect Flame Pattern
At High Position
Figure 19 - Incorrect Pilot Flame Pattern
4. Keep control knob pressed in for 30
seconds after lighting pilot. After 30
seconds, release control knob.
If pilot flame pattern is incorrect, as shown
in Figure 19.
Figure21-IncorrectBurnerFlamePattern
Ifburnerflamepatternisincorrect,asshown
in Figure 21
• turn heater off (see To Turn Off Gas to
Appliance, page 12).
5. Replace front panel.
• turn heater off (see To Turn Off Gas to
Appliance, page 12)
• see Troubleshooting, pages 14 through 16.
• see Troubleshooting, pages 14 through 16
104190
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CGN20TA
Blue Flame Vent-Free Natural Gas Heater
TROUBLESHOOTING
WARNING: Turn off and un-
plug heater and let cool before
servicing. Only a qualified ser-
vice person should service and
repair heater.
CAUTION: Never use a wire,
needle, or similar object to clean
ODS/pilot.ThiscandamageODS/
pilot unit.
Note:Alltroubleshootingitemsarelistedin
order of operation.
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
When ignitor button is pressed, there is no 1. Ignitor electrode positioned wrong
spark at ODS/pilot 2. Ignitor electrode broken
1. Replace ignitor
2. Replace ignitor
3. Ignitor electrode not connected to igni- 3. Reconnect ignitor cable
tor cable
4. Ignitor cable pinched or wet
5. Piezo ignitor nut is loose
4. Free ignitor cable if pinched by any
metal or tubing. Keep ignitor cable dry
5. Tighten nut holding piezo ignitor to
heater cabinet. Nut is located inside
heater cabinet at top
6. Broken ignitor cable
7. Bad piezo ignitor
6. Replace ignitor cable
7. Replace piezo ignitor
When ignitor button is pressed, there is 1. Gas supply turned off or manual shutoff 1. Turn on gas supply or open manual
spark at ODS/pilot but no ignition
valve closed
shutoff valve
2. Control knob not in PILOT position
2. Turn control knob to PILOT position
3. Control knob not pressed in while in PI- 3. Press in control knob while in PILOT
LOT position
position
4. Air in gas lines when installed
4. Continue holding down control knob.
Repeat igniting operation until air is re-
moved
5. ODS/pilot is clogged
5. Clean ODS/pilot (see Cleaning and
Maintenance, page17) or replace ODS/
pilot assembly
6. Gas regulator setting is not correct
6. Replace gas regulator
ODS/pilot lights but flame goes out when 1. Control knob not fully pressed in
1. Press in control knob fully
control knob is released
2. Control knob not pressed in long enough 2. After ODS/pilot lights, keep control
knob pressed in 30 seconds
3. Safety interlock system has been trig- 3. Wait one (1) minute for safety interlock
gered (Thermostat models only)
system to reset. Repeat ignition operation
4. Manual shutoff valve not fully open
4. Fully open manual shut-off valve
5. Thermocouple connection loose at con- 5. Hand tighten until snug, then tighten 1/4
trol valve turn more
6. Pilot flame not touching thermocouple, 6. A) Contact local natural gas company
which allows thermocouple to cool,
causing pilot flame to go out. This prob-
lem could be caused by one or both of
the following:
B) Clean ODS/pilot (see Cleaning and
Maintenance, page 17) or replace ODS/
pilot assembly
A) Low gas pressure
B) Dirty or partially clogged ODS/
pilot
7. Thermocouple damaged
8. Control valve damaged
7. Replace thermocouple
8. Replace control valve
104190
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OWNER’S MANUAL
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Burner does not light after ODS/pilot is lit
1. Burner orifice is clogged
1. Clean burner (see Cleaning and Mainte-
nance, page 17) or replace burner orifice
2. Burner orifice diameter is too small
3. Inlet gas pressure is too low
2. Replace burner orifice
3. Contact local natural gas company
Delayed ignition of burner
1. Manifold pressure is too low
2. Burner orifice is clogged
1. Contact local natural gas company
2. Clean burner (see Cleaning and Mainte-
nance, page 17) or replace burner orifice
Burner backfiring during combustion
1. Burner orifice is clogged or damaged
1. Clean burner (see Cleaning and Mainte-
nance, page 17) or replace burner orifice
2. Replace burner
2. Burner damaged
3. Gas regulator defective
3. Replace gas regulator
Yellow flame during burner combustion
1. Not enough air
1. Check burner for dirt and debris. If
found, clean burner (see Cleaning and
Maintenance, page 17)
2. Gas regulator defective
2. Replace gas regulator
Slight smoke or odor during initial opera- 1. Residues from manufacturing processes 1. Problem will stop after a few hours of
tion operation
Heater produces a whistling noise when 1. Turning control knob to HI position 1. Turn control knob to LO position and
burner is lit
when burner is cold
2. Air in gas line
let warm up for a minute
2. Operate burner until air is removed from
line. Have gas line checked by local
natural gas company
3. Air passageways on heater blocked
3. Observe minimum installation clear-
ances (see Figure 4, page 7)
4. Dirty or partially clogged burner orifice 4. Clean burner (see Cleaning and Mainte-
nance, page 17) or replace burner orifice
Continued
104190
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CGN20TA
Blue Flame Vent-Free Natural Gas Heater
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediatelycallyourgassupplierfromaneighbor’sphone. Followthe
gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning
supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles,
etc., create fumes. These fumes may mix with combustion air and create odors.
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Heater produces a clicking/ticking noise 1. Metal expanding while heating or con- 1. This is common with most heaters. If
just after burner is lit or shut off
tracting while cooling
noise is excessive, contact qualified ser-
vice person
Heater produces unwanted odors
1. Heater burning vapors from paint, hair 1. Ventilate room. Stop using odor caus-
spray, glues, etc. See IMPORTANT
ing products while heater is running
statement above).
2. Gas leak. SeeWarning statement at 2. Locate and correct all leaks (see Check-
top of page
ing Gas Csonnections, page 11)
Heater shuts off in use (ODS operates)
1. Not enough fresh air is available
2. Low line pressure
3. ODS/pilot is partially clogged
1. Open window and/or door for ventilation
2. Contact local propane/LP gas company
3. Clean ODS/pilot (see Cleaning and
Maintenance, page 17)
Gas odor even when control knob is in OFF 1. Gas leak. SeeWarning statement at 1. Locate and correct all leaks (see Check-
position
top of page
ing Gas Connections, page 11)
2. Control valve defective
2. Replace control valve
Gas odor during combustion
1. Foreign matter between control valve 1. Take apart gas tubing and remove for-
and burner eign matter
2. Gas leak. SeeWarning statement at 2. Locate and correct all leaks (see Check-
top of page ing Gas Connections, page 11)
Moisture/condensationnoticedonwindows 1. Not enough combustion/ventilation air. 1. Refer to Air for Combustion and Venti-
lation requirements (page 4)
104190
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OWNER’S MANUAL
CLEANING
AND
SPECIFICATIONS
CGN20TA
10,000/20,000
Natural Only
Piezo
Btu (Variable)
Type Gas
Ignition
MAINTENANCE
Pressure Regulator Setting
Inlet Gas Pressure (in. of water)
Maximum
3" W.C.
WARNING: Turn off heater
and let cool before cleaning.
10.5"
4"
Minimum
Dimensions, Inches (H x W x D)
Heater
Carton
Weight (pounds)
Heater
23.5 x 18.5 x 8.0
25.8 x 21.3 x 10.1
CAUTION: You must keep
controlareas,burner,andcircu-
latingairpassagewaysofheater
clean. Inspect these areas of
heater before each use. Have
heater inspected yearly by a
qualified service person. Heater
may need more frequent clean-
ing due to excessive lint from
carpeting,beddingmaterial,etc.
22
27
Shipping
REPLACEMENT
PARTS
TECHNICAL
SERVICE
Note: Use only original replacement parts.
Thiswillprotectyourwarrantycoveragefor
parts replaced under warranty.
You may have further questions about in-
stallation, operation, or troubleshooting.
If so, contact DESA International’s
ODS/PILOT AND BURNER
• Use a vacuum cleaner, pressurized air,
or small, soft bristled brush to clean.
Parts Under Warranty
Technical Service Department at
1-800-323-5190.
Contact authorized dealers of this product.
If they can’t supply original replacement
CABINET
part(s), either contact your nearest Parts SERVICE HINTS
Central (see below) or call DESA
Air Passageways
• Use a vacuum cleaner or pressurized air
to clean.
When gas pressure is too low
• pilot will not stay lit
International’s Technical Service Depart-
ment at 1-800-323-5190 for referral infor-
mation.
• burner will have delayed ignition
• heater will not produce specified heat
When calling DESA International, have
ready
Exterior
• Use a soft cloth dampened with a mild
soap and water mixture. Wipe the cabi-
net to remove dust.
When gas quality is bad
• pilot will not stay lit
• your name
• your address
• model number of your heater
• how heater was malfunctioning
• type of gas used (propane/LP or natural
gas)
• burner will produce flames and soot
• heater will backfire when lit
SERVICE
Youmayfeelyourgaspressureistoolowor
gas quality is bad. If so, contact your local
natural gas supplier.
PUBLICATIONS
• purchase date
Youcanpurchaseaservicemanualfromthe
address listed on the back page of this
manual. Send a check for $5.00 payable to
DESA International.
Usually, we will ask you to return the defec-
tive part to the factory.
Parts Not Under Warranty
Contact authorized dealers of this product.
If they can’t supply original replacement
part(s), either contact your nearest Parts
Central (see below) or call DESA
International’s Parts Department at 1-800-
972-7879 for referral information.
When calling DESA International, have
ready
• model number of your heater
• the replacement part number
104190
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CGN20TA
Blue Flame Vent-Free Natural Gas Heater
These Parts Centrals are privately owned businesses. They have agreed to support our
customer’s needs by providing original replacement parts and accessories.
PARTS CENTRALS
Baltimore Electric
1348 Dixwell Avenue
Hamden, CT 06514
1-800-397-7553
Washer Equipment Co.
1715 Main Street
Kansas City, MO 64108
KS, MO, AR
816-842-3911
Dayton Hardware
P.O. Box 275
North Dayton Station
Dayton, OH 45404
All States
203-248-7553
Parts Department
513-258-3721
OH 1-800-762-3426
East Coast Energy
Products
833 Broadway
W. Long Branch, NJ 07764
908-870-8809
Portable Heater Parts
342 N. County Rd. 400 East
Valparaiso, IN 46383
All States
Halco Enterprises
208 Carter Drive, Unit 21
West Chester, PA 19382
215-696-2670
219-462-7441
1-800-755-8809
1-800-362-6951
1-800-368-0803
Tarantin Tank Co.
P.O. Box 6129
Freehold, NJ 07728
908-780-9340
FBD
LA Porte's Parts & Service
2444 N. 5th Street
Hartsville, SC 29550
803-332-0191
Parts Department
P.O. Box 1096
1720 Kummer Road
Franklin, KY 42134
502-586-1922
1-800-654-8534
1-800-922-0724
Albany Ladder
1586-90 Central Avenue
Albany, NY 12205
NY, MA, VT
Cans Unlimited, Inc.
P.O. Box 645
Taylor, SC 29687
All States
Four Flags Power Products
1115 Stateline Road
Niles, MI 49120
518-869-5335
616-684-2697
1-800-354-7368
803-879-3009
1-800-268-4983
1-800-845-5301
Master Service Center
1184 Wilson NW
Walker, MI 49504
616-791-4760
1-800-446-1446
104190
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OWNER’S MANUAL
FAN KITS - GA3100A AND
GA3200TA
ACCESSORIES
Purchasetheseheateraccessoriesfromyour
local dealer. If they can not supply these
accessories,eithercontactyournearestParts
Central (see page 18) or call DESA
International’s Parts Department at 1-800-
972-7879 for referral information. You can
also write to the address listed on the back
page of this manual.
For all models. Provides better heat distri-
bution. Makes heater more efficient. Com-
plete installation and operating instructions
included.
Manually controlled - GA3100A. Includes
ON/OFF switch.
Thermostatically controlled - GA3200TA.
Includes three settings: ON/OFF/AUTO.
FLOOR MOUNTING STAND
- GA4500 - Champagne
For locating heater on the floor, away from
a wall. Complete installation instructions
included.
MANUAL SHUTOFF
VALVE - GA5010
Forallmodels.Manualshutoffvalvewith1/8"
NPT tap.
104190
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CGN20TA
Blue Flame Vent-Free Natural Gas Heater
ILLUSTRATED
PARTS
BREAKDOWN
CGN20TA
22
23
21
26
10
24
13
12
25
14
4
10
16
15
20
18
11
7
19
9
6
3
5
17
8
2
12-1
12-2
1
12 ODS/Pilot Assembly
104190
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OWNER’S MANUAL
This list contains replaceable parts used in your heater. When ordering parts, follow the
instructions listed under Replacement Parts on page 17 of this manual.
PARTS LIST
CGN20TA
KEY
PART
NO.
1
2
3
4
5
6
7
8
NUMBER
DESCRIPTION
QTY.
2
1
1
2
1
1
1
4
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
2
1
098304-01
098742-03
103476-01
101108-01
098533-04AA
098260-09
098532-04AA
M11084-26
098352-04BR
098271-02
098249-01
099440-05
098514-01
098515-01
099120-02
098517-01
098250-01
098251-09
099415-07
099553-01
103255-01
103256-01
098522-10
098530-05
097159-04
M11084-26
M11084-38
099066-01
Screw, #10 x 3/8"
Front Panel for CGN20TA (Champagne)
Grill Guard
Removable Speed Clip
Bottom Glass Retainer
Glass Panel
Top Glass Retainer
Screw, #10 x 3/8"
Deflector Unit
Ignitor Cable
Nut, M5
ODS/Pilot Assembly
Thermocouple
Ignitor Electrode
Burner
3/16" Pilot Tubing
Injector Holder
Injector
Pressure Regulator
Pilot Shield
3/8" Outlet (Burner) Tubing
3/8" Inlet Tubing
Thermostat Gas Valve
Cabinet for CGN20TA (Woodgrain)
Piezo Ignitor
Screw, #10 x 3/8"
Screw, #8 x 3/8"
Mounting Bracket
9
10
11
12
12-1
12-2
13
14
15
16
17
18
19
20
21
22
23
24
25
26
PARTS AVAILABLE — NOT SHOWN
098305-01
100642-01
Control Position Label
Hardware Assembly
1
1
104190
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CGN20TA
Blue Flame Vent-Free Natural Gas Heater
NOTES
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104190
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OWNER’S MANUAL
NOTES
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104190
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WARRANTY INFORMATION
KEEP THIS WARRANTY
Model
Serial No.
Date Purchased
Always specify model and serial numbers when communicating with the factory.
We reserve the right to amend these specifications at any time without notice. The only warranty applicable is our
standard written warranty. We make no other warranty, expressed or implied.
LIMITED WARRANTY
COMFORT GLOW VENT-FREE NATURAL GAS HEATERS
DESAInternationalwarrantsthisproducttobefreefromdefectsinmaterialsandcomponentsfortwo(2)yearsfrom
the date of first purchase, provided that the product has been properly installed, operated and maintained in
accordance with all applicable instructions. To make a claim under this warranty the Bill of Sale or cancelled check
must be presented.
This warranty is extended only to the original retail purchaser. This warranty covers the cost of part(s) required to
restore this heater to proper operating condition and an allowance for labor when provided by a DESA Authorized
Service Center. Warranty part(s) MUST be obtained through authorized dealers of this product and/or DESA
International who will provide original factory replacement parts. Failure to use original factory replacement parts
voids this warranty. The heater MUST be installed by a qualified installer in accordance with all local codes and
instructions furnished with the unit.
This warranty does not apply to parts that are not in original condition because of normal wear and tear, or parts that
fail or become damaged as a result of misuse, accidents, lack of proper maintenance or defects caused by improper
installation. Travel, diagnostic cost, labor, transportation and any and all such other costs related to repairing a
defective heater will be the responsibility of the owner.
TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE
OF THE PRODUCT; THIS EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED
WARRANTIES AND LIMITS THE DURATION OF ANY AND ALL IMPLIED WARRANTIES, INCLUDING
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO TWO (2)
YEARS FROM THE DATE OF FIRST PURCHASE; AND DESA INTERNATIONAL’S LIABILITY IS
HEREBY LIMITED TO THE PURCHASE PRICE OF THE PRODUCT AND DESA INTERNATIONAL
SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES WHATSOEVER INCLUDING INDIRECT, INCI-
DENTAL OR CONSEQUENTIAL DAMAGES.
Somestatesdonotallowalimitationonhowlonganimpliedwarrantylastsoranexclusionorlimitationofincidental
orconsequentialdamages, sotheabovelimitationonimpliedwarranties, orexclusionorlimitationondamagesmay
not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
For information about this warranty write:
104190 01
2701 Industrial Drive
P.O. Box 90004
Bowling Green, KY 42102-9004
104190-01
REV. A
09/97
NOT A UPC
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