Compaq Personal Computer 5BW474 User Manual

214905-372  
My Presario - Getting Started  
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Notice  
© 2000 Compaq Computer Corporation  
COMPAQ and the Compaq logo Registered in U.S. Patent and Trademark Office.  
Microsoft and Windows are trademarks of Microsoft Corporation.  
All other product names mentioned herein may be trademarks or registered trademarks of their respective  
companies.  
Compaq shall not be liable for technical or editorial errors or omissions contained herein. The  
information in this document is subject to change without notice.  
The information in this publication is subject to change without notice and is provided “AS IS” WITH-  
OUT WARRANTY OF ANY KIND. THE ENTIRE RISK ARISING OUT OF THE USE OF THIS  
INFORMATION REMAINS WITH RECIPIENT. IN NO EVENT SHALL COMPAQ BE LIABLE FOR  
ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR OTHER DAMAGES  
WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS  
PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION), EVEN IF  
COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING  
SHALL APPLY REGARDLESS OF THE NEGLIGENCE OR OTHER FAULT OF EITHER PARTY  
AND REGARDLESS OF WHETHER SUCH LIABILITY SOUNDS IN CONTRACT, NEGLIGENCE,  
TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY, AND NOTWITHSTANDING ANY  
FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.  
The limited warranties for Compaq products are exclusively set forth in the documentation accompanying  
such products. Nothing herein should be construed as constituting a further or additional warranty.  
Compaq Presario  
First Edition (November 2000)  
Part Number 214905-372  
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Registration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4  
Registering with Compaq and Microsoft . . . . . . . . . . . . . . . . . . . . . . . 2-4  
Setting Up an Internet Service Provider (ISP) Account . . . . . . . . . . . . . . . . . . 2-5  
Setting Up Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6  
MY PRESARIO–GETTING STARTED  
CONTENTS-I  
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Autoscrolling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11  
Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12  
Turning on the Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12  
Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12  
CONTENTS-II  
MY PRESARIO–GETTING STARTED  
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Connecting with AOL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4  
Web Searches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5  
Searching the Web Using Compaq.NET Powered by MSN . . . . . . . 4-5  
Searching the Web Using AOL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5  
MY PRESARIO–GETTING STARTED  
CONTENTS-III  
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Helpful Hints. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2  
Entering BIOS (CMOS) Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2  
Recovery CD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3  
Using the Recovery CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3  
CONTENTS-IV  
MY PRESARIO–GETTING STARTED  
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CONTENTS-VI  
MY PRESARIO–GETTING STARTED  
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1
Introduction  
Congratulations! As the owner of a new Compaq Internet PC,  
you have joined the worldwide community of Presario computer  
users. After your computer is set up and connected to the  
Internet, you can explore vast regions of information,  
entertainment, and online services.  
Used, 1-3  
Safety and Comfort, 1-5  
Using the My Presario-  
Learning More CD, 1-6  
This guide is designed to help you:  
Get acquainted with computer features you’ll want to try  
during the first few days or weeks.  
Keep your computer running smoothly using the tools on  
your computer.  
Solve problems if they occur.  
MY PRESARIO—GETTING STARTED  
INTRODUCTION 1-1  
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Using This Guide  
Using This  
Guide  
This guide is designed for both beginners and experienced  
computer users.You can read from cover to cover to learn basic  
information about your computer or scan the guide for  
information on a specific topic.  
Refer to the electronic Glossary on this CD for brief definitions  
of computer terms in everyday language.  
This chapter shows you how to use this guide and directs you to  
other sources of information.  
Note: The computer features, components, and the software described in  
this guide may differ slightly from those in your Compaq Presario Internet  
PC.  
1-2 INTRODUCTION  
MY PRESARIOGETTING STARTED  
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Symbols and Graphics Used  
Symbols and  
Graphics Used  
The following words and symbols have special meaning in this  
guide and in the CD documentation:  
Failure to follow directions  
could result in bodily harm or  
loss of life.  
Warnings and cautions are  
displayed to protect you  
from injury, your equipment  
from damage, and your files  
from data loss.  
Warning  
Caution: Failure to follow directions could result in damage to  
equipment or loss of data.  
Understanding the background  
or concept can help you solve  
a problem.  
Did you know ...  
Helpful hints make using your  
computer easier and faster.  
Tip  
Another document or another  
page in this document has  
related information.  
See also ...  
Note: Comments or interesting points of information are presented.  
MY PRESARIOGETTING STARTED  
INTRODUCTION 1-3  
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WWherae CarnrI FaindnIntfoyrmaCtionertificate  
Where Can  
I Find  
Information?  
The warranty details the Compaq commitment to repair or  
replace parts during the warranty period, and it lists important  
Compaq telephone numbers.  
Information is available in  
several forms: printed  
documents, electronic  
documents on the CD that  
came with your computer,  
and the Compaq Web site.  
Use this guide as your first  
point of reference, and then  
refer to the following  
Note: In the event of a mechanical problem, contact Compaq, not the  
retailer that sold you the computer.  
Keep the warranty in a safe place for future reference.  
Replacing Parts  
documents:  
The Easy Access design of your Internet PC allows you to  
access internal componentsin most cases, without using any  
tools.  
Quick Setup poster  
Safety and Comfort  
The My PresarioLearning More guide on this CD describes  
procedures for upgrading and replacing computer components.  
If you experience a problem and you are unable to resolve the  
issue after referring to this guide and the other documents on  
this CD, contact Compaq Technical Support. If a replacement  
part is needed, the technician will send the replacement part,  
along with illustrated instructions for removing the  
flyer  
Warranty Certificate  
My PresarioLearning  
More  
Getting Started:  
factory-installed part and replacing it.  
Microsoft Windows  
manual  
l
Did you know ...  
Upgrading Your Computer  
The Compaq Web site is  
available worldwide. As you  
explore the Internet, go to  
the following address for  
information about products,  
services, and “cool” activities:  
Expand your Presario performance with upgrades, increased  
memory and additional peripherals, digital cameras and  
printers. To learn more, visit the online store:  
1-4 INTRODUCTION  
MY PRESARIOGETTING STARTED  
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Safety and Comfort  
Safety and  
Comfort  
The My PresarioLearning More CD contains a section on  
Safety and Comfort which provides information about how to:  
Set up your work area for maximum comfort.  
Your computer is an  
electrical device. Treat it  
with care to avoid personal  
injury and damage to the  
equipment.  
Practice good posture, hand position, work habits, and  
health habits while using your computer.  
Use a grounding plug to prevent electrical shorts, shocks, or  
fires.  
Use a surge protector to regulate the flow of electricity to the  
computer, modem, and all peripherals, such as a printer,  
speakers, and monitor.  
Warning  
To reduce the risk of electric  
shock and damage to the  
equipment, read the Safety and  
Comfort guide on this CD  
before performing any  
procedures involving the  
internal components of your  
computer.  
Become static-free before removing the side panel.  
Did you know ...  
During an electrical storm,  
disconnect your computer (and  
all peripherals) from the  
power source. After shutting  
down your computer, turn off  
the power button on the surge  
protector.  
MY PRESARIOGETTING STARTED  
INTRODUCTION 1-5  
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Using the My Presario-Learning More CD  
Using the My  
Presario—  
Learning More  
CD  
Follow these procedures to navigate through the My Presario—  
Learning More CD:  
1. Choose the topic or manual you want to learn more about by  
clicking two times.  
2. The screen displays the file  
hierarchy in the navigation  
panel on the left 1and the  
contents on the right 2.  
This CD has information on  
the following topics:  
Advanced features of  
your computer  
Note: Click the Plus + sign next  
to a topic in the left panel to  
display subtopics  
Solving computer  
problems  
3. Click the topic you want to view. The screen displays the  
topic you selected.  
Safety and comfort  
Compaq service and  
Note: If necessary, use the scroll bars or the scroll mouse to view the  
entire page. Scrolling allows you to move right left, up, or down the  
page.  
support  
Upgrading your  
computer  
4. To view additional topics, click topics from the navigation  
panel 1.  
Government regulatory  
information  
Note: You can click the Show/Hide button to close the navigation panel  
and enlarge the contents panel.  
Did you know ...  
5. After you finish, click the word Exit (a hyperlink) in the  
Electronic documents often  
have hyperlinks to help you  
find information quickly. When  
you pass the cursor over a  
lower right corner of the screen or click the Close  
in the upper right corner of the screen (on the title bar).  
button  
symbol  
hyperlink, a small hand  
is displayed. When you click a  
hyperlink, it jumps to the  
referenced page. Hyperlinks  
are represented by navigation  
buttons, colored text, and  
images.  
1-6 INTRODUCTION  
MY PRESARIOGETTING STARTED  
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Setting  
Up Your  
Computer  
2
Your Internet PC is designed for complete ease of usefrom  
setting up to adding new components. It was also designed to  
allow the option of using it as a Desktop PC or Slim Tower PC,  
whichever suits your needs. This chapter introduces you to the  
internal and external features of your computer. It also walks you  
through the process of registering your computer and setting up  
an Internet Service Provider (ISP) account.  
2-3  
Note: Illustrations and features shown may differ slightly from your computer.  
All descriptions in this reference refers to the tower position.  
Setting Up an Internet  
Service Provider (ISP)  
Account, 2-5  
Setting Up Your Printer, 2-6  
MY PRESARIOGETTING STARTED  
SETTING UP YOUR COMPUTER 2-1  
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Your Computer at a Glance  
Your Computer  
at a Glance  
Whats in Front?  
1 Power On button  
2 CD-ROM, CD-RW, or DVD-  
Before you begin, youll  
want to become familiar  
with the components of  
your Compaq Presario.  
ROM drive  
3 Disk drive  
4 Two universal serial bus  
(USB) ports for connecting  
peripheral devices, such as  
gamepads, joysticks, and  
video cameras  
Tip  
Some components, such as the  
keyboard and mouse, have  
color-coded connectors that  
match the ports on the back of  
your computer.  
Whats in Back?  
1 Modem port for connecting  
to a phone line  
2 Microphone port  
3 Audio In / Audio Out  
4 Monitor port  
5 Serial port for connecting a  
serial device such as a printer  
6 PS2 ports for connecting a  
keyboard or mouse  
7 A/C Power port  
8 USB ports for connecting an  
Internet keyboard, mouse, or  
other USB device  
9 Parallel port for connecting a  
peripheral device such as a  
printer  
Note: Connectors or ports may vary depending on different model releases.  
2-2 SETTING UP YOUR COMPUTER  
MY PRESARIOGETTING STARTED  
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Setting Up Your Computer  
Setting Up  
Follow these steps to set up your computer:  
Your Computer  
Note: Do not set up the printer until your computer has been  
set up.  
If a cable is disconnected or  
you move your computer to  
another location, this topic  
helps you to quickly set up  
again.  
1. Connect the monitor  
according to the color  
coding, icons, and the  
instructions from the  
monitor manufacturer.  
2. Connect the speaker cable  
and microphone cable (if  
applicable).  
Tip  
Its a good idea to purchase a  
surge protector to protect your  
computer from electrical  
3. Connect the power cable.  
spikes and power surges.  
4. Connect the mouse to the  
PS2 port.  
See also ...  
5. Connect the keyboard to the  
USB port at the back of the unit.  
The Quick Set-Up poster that  
came with your computer is a  
visual guide to setting up your  
computer.  
6. Connect the telephone cable  
between the Modem Line In  
port and the wall outlet.  
Tip  
7. Plug the monitor and computer power cables into the wall  
outlet or surge protector.  
If you have home networking,  
refer to the home networking  
documentation for instructions  
on connecting your phone  
lines.  
8. Turn on the monitor, and then press the Power On button to  
turn on your computer.  
Note: If you are setting up your computer for the first time, follow the  
on-screen instructions to register both your operating system and your  
computer. The next topics discuss the registration process.  
MY PRESARIOGETTING STARTED  
SETTING UP YOUR COMPUTER 2-3  
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Registration  
Registration  
Registering with Compaq and Microsoft  
The first time you turn on  
your computer, you are  
guided through the  
registration process before  
accessing the Windows  
desktop. It is very important  
that you register:  
The registration screen allows you to register with Microsoft  
and Compaq from the same display. When you have entered  
your personal information (name, address, etc.), you can choose  
to register with Microsoft or with Compaq or both.  
To register the Windows operating system with Microsoft, fill in  
the first check box. To register your computer with Compaq, fill  
the second check box. We recommend that you check both  
boxes. When youve filled in the necessary registration  
information, click the Next button to move to the next screen.  
Windows with  
Microsoft  
Your new computer with  
When you have finished, you are ready to set up an account  
with an Internet Service Provider (ISP). Refer to the following  
page.  
Compaq  
Registering with Microsoft  
enables you to receive  
software updates, and  
important notices about new  
Microsoft products.  
Registering with Compaq  
enables you to receive  
technical support for the  
hardware, software updates  
for Compaq programs, and  
other special offers.  
Did you know ...  
Any time you install new  
software or hardware, be sure  
to register it with the  
manufacturer.  
2-4 SETTING UP YOUR COMPUTER  
MY PRESARIOGETTING STARTED  
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Setting Up an Internet Service Provider (ISP) Account  
Setting up an  
Internet Service  
Provider (ISP)  
Account  
After registering with Compaq and Microsoft, you are prompted  
to set up an ISP account.  
To set up your account, do one of the following:  
Compaq.NET powered by MSN  
If you want  
as your ISP,  
click the Compaq.NET powered by MSN icon and follow  
An ISP gives you access to  
the Internet. Just as you  
need an account with a  
cable company to have  
cable service, you must also  
have an ISP account to  
access the Internet and to  
use eMail.  
the on-screen instructions.  
Compaq.NET powered by MSN  
If you already have  
as your  
ISP, click I already have Compaq.NET powered by MSN  
and follow the on-screen instructions.  
(
If you want America Online AOL) as your ISP, click the  
America Online icon and follow the on-screen instructions.  
If you already have AOL as your ISP, click I already have  
America Online and follow the on-screen instructions.  
If you already have an existing Internet account other than  
Compaq.NET powered by MSN  
or AOL, click  
I Already Have an Internet Provider and follow the  
on-screen instructions.  
Note: If you do not sign up for an ISP account now, you can click the Free  
Internet Trial icon on your desktop and sign up any time you like.  
After setting up your  
Internet connection, you can  
press the Instant Internet ∆  
button on your Internet  
keyboard, and then like  
magicyoure on the Web!  
Did you know ...  
If you have problems  
connecting to an ISP, call the  
ISP for assistance.  
MY PRESARIOGETTING STARTED  
SETTING UP YOUR COMPUTER 2-5  
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Setting Up Your Printer  
Setting Up  
Your Printer  
After setting up and registering your computer, you are ready to  
set up your printer. Complete the following steps:  
1. Set up your computer and complete the registration  
procedures, described on previous pages.  
A printer allows you to print  
any document from this CD,  
your eMail, and Web sites.  
2. Set up the printer according to the printer manufacturers  
instructions.  
3. Connect the printer to the back of your computer according  
to the icons.  
Did you know ...  
Compaq registration must be  
complete before you plug in  
your printer and run the  
printer setup Disk.  
4. Turn on your computer (if its not already on).  
5. Turn on the printer.  
6. Follow the on-screen instructions. If prompted, insert the  
printer setup Disk that contains the printer drivers.  
Did you know ...  
Most new computers have a  
Universal Serial Bus (USB)  
port for a new printer that uses  
the latest technology. Older  
printers, which plug into a  
parallel port, cannot be  
connected to a USB port. Your  
printer may use a USB plug 1  
(rather than a parallel plug 2)  
for installation.  
Note: Location and style of  
connectors may vary by model.  
2-6 SETTING UP YOUR COMPUTER  
MY PRESARIOGETTING STARTED  
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Using Your  
Computer  
3
In this chapter, you learn about the following exciting,  
easy-to-use features of your computer:  
KeyboardBecome  
familiar with the keyboard  
and all its capabilities,  
including one-button access  
to the Internet!  
Speakers, 3-12  
Scroll MouseSee how  
easy it is to use the scroll  
mouse, and learn shortcuts  
to save time.  
Diskette, Hard Drive,  
CD-ROM, and DVD-ROM  
Drives, 3-13  
SpeakersEnjoy the  
experience of high-quality sound with your computer.  
Hard Drive, CD-ROM, and DVD-ROM DrivesUse the  
various drives to listen to your favorite CDs or to watch  
movies.  
MY PRESARIOGETTING STARTED  
USING YOUR COMPUTER 3-1  
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Keyboard Basics  
Keyboard Basics  
Getting to Know the Standard  
Keyboard Keys  
The standard keys perform  
the following functions:  
Some keys have special functions when used alone or combined  
with other keys. These functions vary depending on the  
program you are using.  
Main keys are the  
typewriter-style keys.  
Function keys are the  
F1 through F12 keys.  
Two of these keys are  
active even without a  
program running. F1  
allows you to get help  
on Windows-related  
topics. F3 allows you to  
search for files or  
folders.  
Arrow keys can be  
used for games and to  
navigate in a document  
or Web site. These keys  
allow you to move left,  
right, up, and down,  
using the keyboard  
No.  
1
2
3
4
Description  
instead of the mouse.  
Main Keys  
Numeric keys work like  
Function Keys  
Arrow Keys  
Numeric Keys  
a calculator keypad.  
Note: Style of keyboard may vary.  
3-2 USING YOUR COMPUTER  
MY PRESARIOGETTING STARTED  
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Keyboard Buttons  
Keyboard  
Buttons  
The keyboard buttons are shown in the following illustration.  
They are discussed in detail on the following pages.  
The keyboard buttons make  
it easier and faster to access  
the Internet, use your  
favorite software, or listen  
to your favorite CD. You  
might even want to watch a  
movie or send an eMail  
(electronic mail).  
No.  
1
2
3
4
Button  
CD/DVD controls  
No.  
5
Description  
Volume/Mute buttons  
Sleep button  
Internet Zone  
6
Quick Launch Help  
Quick Launch My Program  
LED status lights  
7
MY PRESARIOGETTING STARTED  
USING YOUR COMPUTER 3-3  
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The CD/DVD control  
buttons provide a quick and  
easy way to play a CD or a  
DVD movie at the touch of  
a button.  
Using CD/DVD Control Buttons  
Many CDs begin playing  
automatically when inserted  
into the drive. Refer to  
Playing an Audio CD in this  
chapter to play  
a CD.  
Note: Buttons may vary by model.  
No.  
Description  
No.  
Description  
See also ...  
Play/Pause starts or  
pauses a CD or DVD.  
Stop ends CD or DVD play,  
rewind, and fast forward  
functions.  
1
4
Refer to Adjusting the Volume  
in this chapter to adjust the  
volume when playing a CD or  
a DVD.  
Rewind/Previous Track  
skips to the previous track.  
Eject/Load CD ejects or loads  
the CD or DVD.  
2
3
5
Fast Forward/Next Track  
skips to the next track.  
3-4 USING YOUR COMPUTER  
MY PRESARIOGETTING STARTED  
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With the press of a  
Using Internet Zone Buttons  
keyboard button, you can  
quickly access the Internet,  
read your eMail, or check  
out the latest in  
entertainment.  
Depending on which  
Internet Service Provider  
(ISP) you have, the default  
options provided by the  
Internet Zone buttons may  
vary.  
Note: Button functions may vary by model and by region.  
No.  
Description  
Did you know ...  
Search accesses a Web site that helps you locate news and  
information on the Internet. Search for topics including news and  
information, shopping, images, music, and video. The default Web  
browser is Alta Vista.  
1
Until you set up your Internet  
Service Provider (ISP), each  
Internet button takes you to a  
window that guides you  
through the ISP set-up process.  
Activity launches your favorite Internet Zone activity. The default  
brings you to your Community center, a vibrant online community  
experience with chat sessions, discussion boards, clubs, home  
pages, photo albums, and more.  
2
See also ...  
eMail provides one-touch access for sending and reading your  
eMail.  
3
4
Refer to the Setting Up Your  
Computerchapter in this  
guide for detailed information  
about setting up your ISP.  
Instant Internet provides your daily start point to the Internet. It  
connects you to a Web page filled with local weather, news, sports  
and financial information.  
Refer to the Features Inside  
Your Computersection of the  
Learning MoreCD for  
information about customizing  
the Internet Zone buttons.  
My Presario is your instant connection to Compaq for getting the  
most out of your computer and the Internet. Learn about the top  
Internet Zones or adventure into your favorite Activity Centers to  
get creative using the Web.  
5
Retail/Affinity Central provides an instant connection to your  
computer store and a variety of leading consumer companies.  
6
7
Entertainment is your online scoop on the world of entertainment  
featuring music downloads, streaming video, Web casts,  
entertainment news, and reviews.  
MY PRESARIOGETTING STARTED  
USING YOUR COMPUTER 3-5  
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You can access your  
Using Quick Launch Web Buttons  
favorite program, Website,  
or document by pressing  
one of the Quick Launch  
Web buttons - Help 1and  
My Program 2.  
See also ...  
Refer to Preventive  
Maintenanceon the  
Learning MoreCD for  
additional information on  
service and support.  
No.  
Description  
Help takes you to the Help pages, for a menu of Help topics  
1
and utilities.  
The CD also provides  
instructions for reassigning the  
Help and My Program buttons  
in the What Do I Have?”  
section.  
My Program accesses the utility where you can program the  
button to launch your favorite software, Web site, or document.  
2
.
Note: Buttons and their function may vary by model and region.  
.
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Assigning the My Program Button  
After you assign the  
1. Press the My Program 1button. A  
My Program 1button  
settings, pressing the button  
automatically opens your  
selected software, Website,  
or document.  
window opens.  
2. Select a program or Web site.  
3. Click Next.  
4. Select Program or Document.  
5. Select the program or document  
See also ...  
you want to assign to the My Program 1button.  
Instructions for reassigning  
this button are found in the  
Learning Moreguide on the  
CD.  
6. Click OK to verify your selection.  
7. Click OK.  
The Volume Control  
buttons allow you to  
Adjusting the Volume  
control the volume of your  
computer. Or, if you want  
silence, press the Mute 3  
button. Its that simple!  
When listening to or viewing a CD or DVD, use the following  
buttons on your keyboard to adjust the volume as needed:  
Press the minus button 1  
to decrease the volume.  
Press the plus button 2  
Tip  
to increase the volume.  
You can also adjust the volume  
by clicking the Speaker  
icon located in the system tray  
at the bottom-right corner of  
the Windows taskbar.  
Press the mute button 3  
to turn off the sound.  
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If youre going to be away  
from your computer but  
want to leave the power on,  
you can let your computer  
go to sleep. This process  
allows you to run programs  
while your computer goes  
into a low-power state,  
which saves energy.  
Putting Your Computer to Sleep  
Press the Sleep button 1on the keyboard and your computer  
goes to sleep. Or, your computer will go to sleep automatically  
if no activity occurs within 20 minutes.  
Waking Your Computer  
However, some software  
(such as DVD software)  
might disable the sleep  
mode.  
Press the Sleep button 1on the keyboard and your computer  
wakes up.  
Tip  
You can wake your computer  
by moving the mouse, by  
clicking a mouse button, or by  
pressing any of the keyboard  
buttons.  
Did you know ...  
You can change the amount of  
time that passes before your  
computer goes to sleep. See the  
Learning More guide CD for  
instructions.  
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Understanding the System Status Lights  
The system lights on the  
keyboard provide a quick  
status of your computer and  
keyboard settings.  
The system status lights are shown in the following illustration,  
and the function of each light is explained.  
Tip  
No.  
Description  
Post Office Protocol (POP) is  
a commonly used messaging  
protocol. The most widely used  
implementation of this  
protocol is POP3. POP3 is a  
retrieval protocol, used to  
retrieve mail messages from a  
POP server. eMail messages  
received by the POP server are  
delivered to a server mailbox,  
and messages reside there until  
you retrieve them.  
eMail indicates when you have eMail waiting to be read.  
1
Note: This light works only with POP3 Internet services such as  
Compaq.NET powered by MSN. The light does not work with  
proprietary Internet services such as AOL.  
Sleep indicates the computer is in the sleep mode.  
2
3
Num Lock indicates that you can use the numeric key pad to type  
numbers.  
Caps lock indicates all text typed will appear as capitalized letters.  
4
5
Scroll lock indicates when the scroll-lock function is engaged,  
allowing you to scroll through a document without moving the  
cursor.  
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Scroll Mouse  
Scroll Mouse  
Making Screen Selections  
Your computer comes with  
a scroll mouse. The scroll  
mouse directs a cursor on  
the Windows desktop. Use  
the mouse to move quickly  
and easily through a  
Click by pressing and releasing the  
left mouse button quickly one time.  
You will hear a single clicking  
sound.  
document or Web site.  
Instead of using the scroll  
bar to display pages, move  
the scroll wheel on your  
mouse forward or backward  
through a document or Web  
site to save time.  
Accessing Software and Files  
Double-click by pressing and  
releasing the left mouse button  
twice, quickly.  
Scrolling  
Click by pressing and holding  
down the left mouse button  
with the cursor positioned on a  
scroll bar.  
Tip  
Click and hold down on the  
scroll handle (the box in a  
scroll bar area) to position text.  
Or single-click the arrow  
buttons to move up or down  
one line at a time.  
Some mouse functions may not  
work with all software.  
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Autoscrolling  
AutoScroll allows you to  
move forward and  
backward through a  
1. Open a program and press the  
scroll wheel to begin  
autoscrolling.  
document without having  
to move the mouse or  
mouse wheel continuously.  
2. Move the mouse once in the  
direction you want to scroll  
(vertically, horizontally, or  
diagonally). The farther you  
move the cursor from the  
starting point, the faster the  
scrolling.  
Did you know ...  
The scroll mouse can be  
customized for a left-handed  
user from the Mouse  
Properties dialog box. (Open  
the Control Panel and  
3. To stop autoscrolling, press a  
mouse button.  
right-click the mouse icon)  
See also ...  
Refer to the Features Inside  
Your Computersection of the  
Learning MoreCD for  
additional information about  
the scroll mouse.  
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Speakers  
Speakers  
Turning on the Speakers  
Speaker options depend on  
which model you purchase.  
The JBL Platinum Series  
are the standard speakers  
that come with most new  
Compaq Presario monitors.  
You can use the speakers  
freestanding or mount them  
to the side of the monitor.  
For more information, see  
the documentation that  
To turn the speakers on or off,  
press the Power button on the  
right side of the speaker.  
No.  
Description  
Power Buttonconveniently allows quick power down when not  
in use, or to mute the sound. Simply push and release the Power  
buttonthe light indicates when the power is on.  
1
came with the speakers.  
To set up the speakers,  
follow the directions on the  
monitor Quick Set-Up  
poster. If you purchased  
speakers separately, follow  
the included instructions.  
Headphone Jackallows you to connect most stereo  
headphones for your personal listening pleasure.  
2
3
Audio-In Portan advanced feature that lets you quickly  
connect your favorite digital MP3 player or any portable audio  
device and play audio directly through the speakers.  
Note: The speakers receive power from the monitor, even when the monitor  
power is off. This allows your portable music player to be played without  
turning on your computer.  
Did you know ...  
You can plug a digital MP3  
portable audio player into the  
Audio In port on the right side  
of the speaker (on JBL  
Platinum Series speakers).  
Other portable music players  
include:  
Adjusting the Volume  
If the volume is too low, use the Volume Control on the  
connected digital player to adjust the volume.  
CD players  
Cassette players  
AM/FM Stereo  
1. PC audio (keyboard, software)  
2. Audio In port (keyboard)  
These devices connect with a  
stereo cable (3.5 mm/3.5 mm  
plug) available at most  
electronic stores and computer  
retailers.  
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DTishketete, HDardiDsrivke, eCDt-ROtMe, anDd DrVDi-vROeM Drives  
Diskette, Hard  
Drive, CD-ROM,  
and DVD-ROM  
Drives  
The diskette drive uses a diskette to store files. After  
information is copied onto a diskette, it remains there until you  
delete or overwrite it.  
1. Hold a diskette with the  
label facing to the right if  
Your computer may have  
one or more drives,  
depending on the model you  
purchased:  
you have chosen the upright  
configuration. Hold a  
diskette upward if you have  
chosen the desktop  
Diskette drive  
Hard drive  
configuration. Ensure the  
diskette is pointing toward  
the drive as shown in the illustration, then gently push the  
diskette into the drive.  
CD-ROM drive  
CD-RW drive  
DVD-ROM drive  
2. To remove a diskette, press  
the Eject button 2  
on the diskette drive.  
Each drive has different size  
capacities for storing  
information.  
Caution: Wait until the  
diskette-drive activity is  
complete (the activity  
light 1stops glowing)  
before removing a diskette.  
Removing a diskette when  
the drive is reading from or  
writing to the diskette can  
damage the diskette or the  
information stored on it.  
Note: Remove the diskette from the  
drive before shutting down Microsoft  
Windows.  
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The Hard Drive  
The hard drive stores system files, software, and data files  
inside your computer. When you install software, download  
files from the Internet, receive eMail and attachments, or create  
new files, the computer saves them on your hard drive. The  
available storage space is gradually used. To regain storage  
space, you can delete files or programs loaded on your  
computer, or save them on external media such as diskettes, or  
CD-R or CD-RW discs.  
A CD-ROM drive allows  
you to read data from a CD  
or listen to a music CD.  
CD-ROM, CD-RW, or DVD-ROM Drive  
Note: Your computer must be turned on before you can insert or remove a  
disc.  
A CD-RW drive allows you  
to read and write data to a  
disc for storage, and allows  
you to listen to music or  
read data CDs.  
To insert a CD into an optical drive, follow these steps:  
1. Press the Load/Eject 1  
button to open the drive  
door.  
A DVD-ROM drive allows  
you to view your favorite  
movies, listen to music, or  
read information from CDs.  
2. Carefully lift the disc from  
the CD case by holding the  
disc only by the edges to  
avoid touching the surface.  
If a CD doesnt play, make  
sure the drive is closed.  
3. Place the disc into  
the round area of  
the slot, label side  
facing upward for  
the desktop  
configuration. If  
you have chosen  
the upright  
A CD-ROM drive reads  
CDs, CD-R, and CD-RW  
media. A DVD-ROM drive  
reads all CD media, plus  
DVD discs.  
configuration, place the disc with the label facing outward. If  
the tray contains support tabs, carefully slide the disc under  
the tabs to correctly position it in the tray.  
When you have finished  
listening to the CD, store  
the disc in its protective  
case, also called a jewel  
case.  
4. Press the Load/Eject 1button to close the drive door.  
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Removing a Disc from a Drive  
1. Press the Load/Eject 1  
button to open the drive  
door.  
See also ...  
To adjust the volume, refer to  
Adjusting the Volume in this  
chapter.  
2. Carefully remove the CD or  
the DVD from the drive.  
3. Press the Load/Eject 1  
button on the front of the  
drive to close the door.  
Did you know ...  
If the CD-ROM, CD-RW, or  
DVD-ROM drive cant play a  
disc, check to be sure that the  
disc is inserted properly and  
seated securely in the drive.  
The DVD-ROM drive takes  
longer to begin playback  
4. Store the disc in its protective case.  
Playing an Audio CD  
1. Press the Load/  
because it has to determine the  
type of media being played.  
Eject button to  
open the drive  
door. Place the  
disc into the  
round area of the  
slot, label side  
facing upward for  
desktop configuration. Hold the disc with label facing  
outward for the upright position. If the tray contains support  
tabs, carefully slide the disc under the tabs to correctly  
position it in the tray.  
2. Press Load/Eject button to close the drive door.  
3. If, after a few seconds, the disc does not automatically start  
playing, press the Play/Pause button on the keyboard.  
4. Perform the following tasks using your Internet keyboard as  
needed:  
Click the Pause button to pause play.  
Click the Forward and Back buttons to skip tracks.  
Click the Stop button to stop playing the CD.  
Press the Eject button on the drive to remove the disc.  
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You can play a DVD movie  
only from a DVD-ROM  
drive. When you are  
finished watching a movie,  
store the DVD in its  
Playing a DVD Movie  
1. For best performance, close all running programs before  
inserting a DVD movie, and insert the DVD into the  
DVD-ROM drive. Playback should begin automatically.  
protective case.  
2. If playback does not begin automatically, click the Start  
button on the Windows taskbar.  
Tip  
3. Point to Programs, and then Compaq DVD Express.  
You can control the actions of  
the DVD player (pause,  
rewind, etc.) from the CD/DVD  
control buttons on the  
keyboard.  
4. Choose Compaq DVD Player and then click the Play  
button.  
See also ...  
Refer to Adjusting the Volume  
in this chapter to adjust the  
volume when playing a DVD.  
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The CD-RW drive allows  
you to create your own  
CDs. You can buy two types  
of media: CD-R and CD-  
RW.  
Creating Your Own CDs  
CDs are created using the Adaptec Easy CD Creator (available  
on select models). Various uses of the CD-RW drive are shown  
below:  
CD-R media can be played  
on most of the newer CD  
players, CD-ROM, and  
DVD-ROM drives. CD-R  
media can be written to only  
once. However, you can  
write to CD-RW media  
using multiple recording  
sessions until you Close out  
the disc.  
Note: Confirm that the Easy CD Creator software has been installed before  
you begin creating CDs.  
Media  
Audio  
Uses  
Create personal music CDs with your favorite music tracks  
and MP3/WMA files.  
Data  
Create a data CD to store data, such as files or folders  
from the hard drive. This feature is useful for backing up  
important files or sharing data with other people.  
CD-RW media can be used  
to make backups of your  
personal CDs or hard disk.  
These discs are reusable and  
can be erased and rewritten  
to numerous times.  
Direct CD  
Write files directly to a CD-R/CD-RW just like you copy files  
to a diskette or to your hard drive. Drag and drop files from  
one drive to another in Microsoft Explorer without  
accessing Easy CD Creator.  
CD Copier  
Create an entire copy of a CD or a back-up of data files.  
Jewel Case  
Creator  
Make custom jewel case inserts and CD labels to indicate  
the title and contents of a CD (labels are sold separately).  
The Adaptec Easy CD  
Creator software is  
intuitive. When you place  
the cursor over any of the  
functions, a description of  
the function is displayed.  
Note: There is an extensive online Help built into the software. To view  
online Help you must load Adobe Acrobat Reader from the My Presario—  
Learning More CD.  
See also ...  
For more information about  
using the CD-ROM, CD-RW, or  
DVD-ROM drives, refer to the  
My PresarioLearning More  
guide CD.  
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3-18 USING YOUR COMPUTER  
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Welcome to  
4
the Web  
In just a few moments, you will  
be on the world-wide Web. You  
are about to enter an exciting  
new world as you join the  
thousands of new users  
connecting to the Internet for the  
very first time!  
Helper, 4-3  
In this chapter, you begin to  
explore the endless possibilities  
of the InterneteMail,  
shopping, news, entertainment,  
research, education, and much  
more. Welcome to the World Wide  
Web.  
Web Searches, 4-5  
eMail, 4-6  
Content Advisor, 4-10  
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BWasichConacepttsIs the Internet?  
Basic Concepts  
Internet, Web, URL,  
hyperlinks, cyberspace—  
sound confusing?  
The Internet is a world-wide  
network of computers connected  
through standard telephone lines.  
The Internet definitely has  
its own terminology. Take a  
few moments to understand  
some basic concepts that  
will help you start surfing  
the Web.  
The Internet stores and transmits  
documents, pictures, music, and  
movies provided by computer  
users from all over the world.  
Information on a particular topic  
or related topics, gathered in one  
location on the Internet, is called  
a Web site.  
To begin surfing, you need  
to establish an Internet  
Service Provider (ISP)  
account.  
What Is a Hyperlink?  
See also ...  
Imagine you're reading a  
Refer to the Setting Up Your  
Computerchapter in this  
guide for information on how  
to register for an ISP account.  
newspaper. As you read page 1,  
you may see For more details,  
see page 3, column 2.”  
Hyperlinks in a Web site work  
the same way. Use the mouse to  
click a hyperlink, and you can  
move instantly from page to  
page, Web site to Web site.  
Linking files together is what gives the Web its name, weaving  
and connecting idea to idea, all over the world.  
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Compaq Connection Helper  
Compaq  
Connection  
Helper  
Setting the Internet Buttons to AOL  
1. On the Windows taskbar,  
click the Start button.  
2. Point to Programs, and then  
Compaq Utilities.  
After you have signed up  
with an Internet Service  
Provider (ISP), (see  
3. Choose Compaq  
Setting Up Your  
Connection Helper. The  
Compaq Connection Helper  
dialog box is displayed.  
Computerin Chapter 2)  
there are a few things you  
need to know to be able to  
surf the Web.  
4. Double-click the AOL icon.  
The Internet keyboard buttons  
will now access AOL.  
Compaq.NET  
If you choose  
powered by MSN  
as your  
ISP, the Internet buttons on  
your keyboard are  
automatically set. However,  
if you choose AOL as your  
ISP, you need to use the  
Compaq Connection Helper  
to reset the following  
Internet buttons on your  
keyboard:  
Instant Internet ∆  
Search 5  
Instant eMail ƒ  
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Internet Connection  
Internet  
Connection  
Web pages are viewed with a Web browser, such as Microsoft  
Internet Explorer or Netscape Navigator. A Web browser is a  
program that lets you view and explore information on the Web.  
Common features of a Web browser include:  
See also ...  
Home pageyour starting point for exploring the Web  
The My Presario - Learning  
More guide CD has more  
information on Web browsers,  
eMail, and news reader  
settings.  
Bookmarks/Favoritesa list of Internet addresses you often  
visit  
History lista list of Web sites you have visited  
Connecting with Compaq.NET  
Powered by MSN  
If you have chosen Compaq.NET powered by MSN as your ISP,  
press the Instant Internet button to access the Compaq.NET  
powered by MSN home page.  
Connecting with AOL  
If you have chosen AOL as your ISP and completed Setting the  
Internet Buttons to AOL,press the Instant Internet button to  
access the AOL home page. Screen varies with version of AOL.  
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Web Searches  
Web Searches  
Searching the Web Using Compaq.NET  
Powered by MSN  
One way to find what  
youre looking for on the  
Web is to use a search  
engineyour personal  
guide to the Web.  
1. Press the Search 5button on the Internet keyboard.  
The search page is displayed.  
2. Enter a keyword in the Search box.  
3. Click the Search 5button. The search engine displays a list  
A search engine takes  
of Web pages containing your keyword.  
information that is scattered  
on Web sites all around the  
world and lists it for easy  
viewing and printing.  
Searching the Web Using AOL  
1. Complete the Setting the Internet Buttons to AOL”  
procedure.  
2. Press the Search 5button on the Internet keyboard.  
The AOL search page is displayed.  
3. Enter a keyword in the Search box.  
4. Click the Search 5button. The search engine displays a list  
of Web pages containing your keyword.  
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eSMeailtting Up Outlook Express eMail  
eMail  
eMail (electronic mail) is  
very similar to the mail the  
postal carrier delivers to  
your home or office—  
except much faster.  
1. Press the Instant eMail ƒ  
button on the Internet  
keyboard.  
2. Click the Send and Receive  
button on the toolbar. A dialog box requesting your  
password is displayed.  
You can send letters,  
pictures, postcardseven  
music and video clipsto  
friends, family, and  
3. Type a password.  
4. Click Remember Password to avoid retyping your  
co-workers in an instant.  
password each time you access the Internet.  
Outlook Express is an eMail  
program that comes with  
your computer. Other eMail  
programs include AOL and  
Hotmail.  
5. Click OK. You are now set up and ready to use eMail.  
Typing an eMail Message  
Regardless of the eMail software you choose, creating an eMail  
message is like filling out a form. When typing an eMail  
message, you must complete the following:  
Tip  
If you receive an error message  
saying that your  
eMail was undeliverable, check  
the address, punctuation, and  
spacing and then try sending it  
again.  
Feature  
To:  
Description  
eMail address of the recipient  
Subject:  
Cc:  
Summary of your message in a few words  
Person or persons receiving a copy of your message  
Content of your message  
Message:  
You can also send a Bcc, known as a blind copy. The recipient  
of the blind copy is not listed on the eMails received by the  
other recipients.  
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Understanding eMail Addresses  
To send and receive eMail,  
you need an eMail address  
so that your Internet Service  
Provider (ISP) will know  
where to pick upand  
delivermail.  
Some ISPs allow you to pick an eMail address, but others  
require you to follow a set pattern:  
your name  
@  
ISP server name  
ISP names can be longer and more complex, but basically  
anything to the right of the @sign is the ISP server name and  
anything to the left is the user name. For example:  
See also ...  
The My PresarioLearning  
More guide on this CD has  
information on finding eMail  
addresses.  
Did you know ...  
eMail extensions identify the  
type of server where an  
organization resides. Some of  
the most common eMail  
extensions and their  
Your ISP will guide you through the process of selecting an  
Internet name and address unique only to you.  
descriptions are as follows:  
Extension  
.org  
Description  
organization  
commercial  
commercial  
education  
.com  
.net  
.edu  
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Sending an eMail Using Outlook Express  
1. Press the Instant eMail ƒ  
button on the Internet  
keyboard.  
Now that youve connected  
to an ISP, set up Outlook  
Express, and have an  
Internet address, its time to  
write your first eMail  
message.  
2. Click the New Mail  
Message icon 1.  
3. Type the recipients eMail  
address in the To... box 2.  
Tip  
4. Type the subject of your  
message in the Subject  
box 3.  
eMail addresses are written in  
a very specific way. Be sure the  
eMail address you enter  
contains no spaces and has a  
period after the server name.  
Dashes and underscores may  
be used. Capital letters may be  
required. Ask eMail recipients  
exactly how to write their  
eMail addresses.  
5. Type your message in the  
message window 4.  
6. Click Send 5.  
Sending an eMail Using AOL  
1. Press the Instant eMail ƒbutton on the Internet keyboard.  
2. Click the Write icon on the AOL toolbar.  
3. Type the recipients eMail address in the Send To box.  
4. Type the subject of your message in the Subject box.  
5. Type your message in the message window.  
6. Click Send Now.  
See also ...  
The My PresarioLearning  
More guide CD has more  
information on using eMail.  
The documentation that came  
with your computer provides  
information about setting up a  
personal address book.  
4-8 WELCOME TO THE WEB  
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Reading Your Outlook Express  
eMail Messages  
1. Press the Instant eMail ƒbutton on the Internet keyboard.  
2. Click Inbox. New messages appear in bold type.  
3. Double-click the message to display the message text.  
4. Click the Close  
button in the upper right corner of the  
screen to close the eMail, or press the Delete key on the  
keyboard to delete the message. You might also choose to  
move the message to (file it in) a different folder.  
Reading Your AOL eMail Messages  
1. Press the Instant eMail button on the Internet keyboard.  
2. Click the Read icon. New messages appear in bold type.  
3. Double-click the message to display the message text.  
4. Click the Close  
button in the upper right corner of the  
screen to close the eMail, or press the Delete key on the  
keyboard to delete the message.  
You receive eMail messages automatically, even when your  
computer is shut down! Your ISP stores these messages until  
you decide to open your eMail program and read them.  
Your eMail status light on the keyboard glows when you have  
unread eMail, even when the system is turned off.  
The eMail status light works only with POP3 Internet services  
such as Compaq.NET powered by MSN. The light does not work  
with proprietary Internet services such as AOL.  
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Content Advisor  
Content  
Advisor  
Restricting Internet Content  
5. On the Windows taskbar, click Start, point to Settings, then  
Control Panel, and then Internet Tools.  
The Internet provides you  
with access to a wide  
variety of information;  
however, some information  
may not be suitable for  
every viewer.  
6. Click the Content tab.  
7. In the Content Advisor area, click Enable. The Content  
Advisor window is displayed.  
8. Click a category in the list, and then drag the slider to set the  
limits you want to use.  
9. Repeat this process for each category you want to limit, and  
then click OK.  
10. The Create Supervisor Password window is displayed. Enter  
your password, then re-enter your password to confirm.  
11. Click OK, and click OK on the Internet Properties window.  
With Content Advisor, you  
can:  
Control Internet access.  
Set up a password.  
Set up a list of Web sites  
that cannot be viewed  
by people who use your  
computer.  
Determine what people  
who use your computer  
can view with or  
without your  
permission.  
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Common  
5
In this chapter, you learn how to  
perform some of the more  
common activities with your  
new Internet PC.  
Print Basics, 5-2  
More details about these and  
other everyday activities can  
be found on the My Presario—  
Learning More guide on this  
CD.  
.Games, 5-3  
Software, 5-4  
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PUrinst Biansicsg the Menu to Print  
Print Basics  
To print one or more pages  
from a document file or  
Web page, you have to  
connect your printer and  
install the necessary  
File on the menu bar.  
1. Click  
2. Click Print. The Print dialog box is displayed.  
3. Select the printing options you want.  
software. These procedures  
are detailed in the Setting  
Up Your Computer”  
Select or confirm the printer you want to use 1.  
Choose the page range to print 2.  
chapter in this guide.  
Selecting All prints all pages of a document.  
Note: To see what the  
document will look like when  
printed, select the Print  
Selecting Current page prints only the page you are  
viewing.  
Selecting Pages allows you to choose the individual  
pages you want to print.  
Preview option from the File  
menu. This option is available  
in most software packages.  
Select the number of copies you want to print 3.  
.
Select All, Odd, or Even pages in range 4.  
Tip  
Print options vary depending  
on the printer you installed.  
See also ...  
For additional information  
about your printer, refer to the  
manufacturers  
documentation.  
4. Click OK 5.  
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.Games  
Games  
Your new Internet PC is not only a powerful tool for surfing the  
Internet and running software, it also allows you to play games.  
Your computer came with several Windows games preinstalled,  
and many more are available for purchase or by downloading  
from the Internet. You can even play games online with other  
players from all over the world.  
Did you know ...  
You should always use the  
same disc drive (CD-ROM or  
DVD-ROM) that you used to  
install the game when you play  
the game. If you experience  
problems installing or playing  
a game, contact the game  
manufacturer for assistance,  
or visit their Web site for  
updates.  
Before purchasing a game, check the computer requirements  
(listed on the outside of the game box) to make sure that your  
computer is configured correctly for the game you want to buy.  
Playing Preinstalled Games  
on Your Computer  
1. From the Windows taskbar, click the Start button.  
2. Point to Programs, then Accessories, and then Games.  
3. Click the icon for the game you want to play.  
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Software  
Software  
Installing Software from a CD, DVD, or  
Diskette  
You may want to purchase  
and install additional  
software. Software can be  
installed from a CD, DVD,  
or diskette, and it can be  
downloaded from a Web  
site.  
1. Close all open programs.  
2. From the Windows taskbar,  
click the Start button, point  
to Settings, and then click  
Control Panel.  
The installation process  
should automatically begin  
when you insert the CD into  
the proper disc drive. If the  
installation process doesnt  
automatically begin, refer to  
the documentation that  
3. Double-click the Add/  
Remove Programs icon.  
The Add/Remove Programs  
Properties window is  
displayed.  
4. Click Install.  
came with the software. If  
no documentation exists,  
follow the procedure listed  
here to install software from  
a CD or diskette.  
5. Insert the CD or diskette into  
the proper drive and click  
Next. Microsoft Windows  
will begin the installation  
process.  
In the event of difficulties  
with the installation, contact  
the software manufacturer.  
Tip  
When selecting software for  
your computer, make sure the  
packaging states that it is  
compatible with your version  
of Microsoft Windows, your  
computer memory, processor,  
and available disk space.  
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If you download software  
from a Web site, follow the  
installation instructions  
usually displayed on the  
Web page. If installation  
instructions are not  
Installing Software Downloaded  
from the Internet  
1. Before you start downloading, note the location on the  
hard drive where the files will be stored. Also, be sure that  
you have enough drive space available.  
available, complete the  
steps listed here.  
2. After the download is  
complete, terminate your  
Internet connection.  
Did you know ...  
3. Close all other open  
programs.  
Before downloading files from  
the Internet, make sure that  
call-waiting is disabled, and  
that your anti-virus utility is  
running.  
4. From the Windows taskbar,  
click Start, point to  
Settings, and then click  
Control Panel.  
If the download process is  
interrupted, you must restart  
the download procedure.  
5. Double-click the Add/Remove Programs icon. This  
window displays.  
See also ...  
6. Click Install. A window displays.  
7. Click Next. The Run  
Installation Program window  
displays.  
For more information on  
anti-virus software, see  
Preventive Maintenanceon  
the My PresarioLearning  
More CD.  
8. Click Browse.  
9. Locate and select the  
Setup.exe or Install.exe file  
for the downloaded  
software.  
Did you know ...  
Some software is downloaded  
in a compressed state. Most  
Web sites using this technology  
provide links to download the  
appropriate utility to  
10. Click Open to begin the  
installation process.  
uncompress the files.  
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Need Some  
6
This chapter provides information on how to identify and fix  
common problems that could occur with your computer. Without  
contacting a technician, you can easily diagnose and fix many  
computer problems on your own.  
Helpful Hints, 6-2  
Recovery CD, 6-3  
Troubleshooting, 6-4  
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Helpful Hints  
Helpful Hints  
If you encounter problems with your computer, monitor, or  
software, review the following check list before taking further  
action:  
Did you know ...  
Check that the computer and monitor are plugged into a  
For Compaq.NET technical  
support, dial (toll free)  
1-800-952-3513.  
working electrical outlet.  
Check to see that the computer is turned on and the power  
light located on the front of the computer is on.  
For Compaq.NET customer  
support, dial (toll free)  
1-800-952-3512.  
Check to see that the monitor is turned on and the power  
light on the front of the monitor is on.  
To avoid long-distance charges  
when connecting to the  
Internet, always use a local  
area telephone number.  
Turn up the brightness and contrast controls of the monitor  
if the screen is dim.  
Check all cable connections for loose or incorrect  
connections.  
Remove the diskette from the diskette drive before turning  
See also ...  
on your computer.  
For additional troubleshooting  
information relating to your  
printer or monitor, see the  
documentation that came with  
your equipment.  
Run Windows Diagnostics to determine and repair minor  
My PresarioLearning More  
problems. Refer to the  
CD for instructions.  
guide  
Entering BIOS (CMOS) Setup Utility  
If you need to enter the BIOS setup utility, press the F10 key  
whiles the computer powers on. Before Windows starts, a  
blinking cursor is displayed in the upper right corner on the  
same screen with the word COMPAQ, displayed in red on a  
black background. Press the F10 key when you see the blinking  
cursor.  
.
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Recovery CD  
Recovery CD  
Using the Recovery CD  
The Recovery CD can  
reinstall the software to the  
state it was in when you  
purchased the computer.  
Restarting your computer with the Recovery CD in the drive  
displays the following menu of options:  
Option  
Description  
Emergency  
Diskette  
Creates a recovery diskette, which stores the system  
information that came with your computer. This diskette  
is necessary if Windows does not start normally. You can  
start the system with this diskette and access your files.  
You also have the option of  
restoring your computer to  
the way it was when you  
performed the last User  
Backup.  
User Backup  
User Restore  
Creates a backup of the current Windows configuration  
and saves it on a separate partition on your hard drive.  
The backup is stored in USER. PQI files.  
Caution: Everything  
added to the drive  
since the last User  
Backup will be lost  
after you perform a  
user recovery.  
Extracts the data from the USER.PQI files stored on the  
D drive and restores the C drive to the settings that  
existed at the time of your last User Backup.  
Factory Restore Restores the computer to its original factory condition.  
You will need to re-enter your factory registration  
information again, and you may be prompted to insert  
your emergency diskette.  
Exit  
Exits the Recovery CD.  
Tip  
User Backup creates  
USER.PQI files. These files  
are read-onlyyou cannot edit  
their contents.  
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Information in this section is divided into three areas: Symptom,  
Problem, and Solution.  
Troubleshooting  
If a solution does not fix  
your problem, try all  
solutions for the symptom  
or try the solution a second  
The Symptom line describes the symptom or warning for the  
type of problem you are having. The Problem column identifies  
one or more reasons why the symptom may have occurred. The  
Solution column describes what you should do to try to fix the  
problem.  
Note: Some of the symptoms listed for certain troubleshooting problems do  
not apply to your computer. For specific problems relating to the monitor or  
printer, refer to the documentation that came with the equipment.  
Troubleshooting  
Audio  
Symptom  
Problem  
Solution  
No sound.  
Speaker cables are Shut down your computer using the normal  
not properly  
connected.  
shutdown procedure. Reconnect the speakers.  
Refer to the Quick Set-Up poster for instructions.  
Volume has been  
muted.  
On the Windows taskbar, click the Volume icon and  
clear the Mute check box.  
Computer is in Sleep See Waking Your Computer in the chapter Using  
mode. This mode is Your Computerin this guide.  
identified when the  
Power Status light  
on your Internet  
keyboard is lit in  
amber.  
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CD-ROM, CD-RW, or DVD-ROM  
Problem  
Solution  
Symptom  
CD has been inserted  
incorrectly.  
Reinsert the CD with the label facing the proper  
direction.  
CD-ROM, CD-RW, or DVD-ROM  
drive cannot read a disc or  
takes too long to start.  
The DVD-ROM drive  
takes longer to start  
because it has to  
determine the type of  
media being played,  
such as audio or video.  
Wait at least 30 seconds to let the DVD-ROM  
drive determine the type of media being played.  
If the disc still does not start, read the other  
solutions listed in this topic.  
CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit,  
available in most computer stores.  
1. On the Windows taskbar, click Start, point to  
Settings, and then click Control Panel. The  
Control Panel window is displayed.  
Windows does not  
detect CD-ROM or  
DVD-ROM driver.  
2. Double-click the System icon. The System  
Properties dialog box is displayed.  
3. Click the Device Manager tab.  
4. Click the plus sign next to the CD or DVD  
drive, and select the installed driver.  
5. Click the Remove button, and click OK twice.  
6. Restart your computer, and let Windows  
detect the CD or DVD driver.  
Wrong or poor quality Verify that you are using the correct media for  
Recording audio CDs is difficult  
or impossible.  
media type.  
the drive.  
Try a different brand of media. Quality varies  
widely between manufacturers.  
Note: See the online Help in the Easy CD  
Creator software for detailed  
troubleshooting tips.  
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Diskette Drive  
Symptom  
Problem  
Solution  
To format the diskette:  
Not reading drive: Abort,  
Retry, Fail?message appears.  
A non-formatted  
diskette has been  
inserted.  
1. Double-click the My Computer icon on the  
Windows desktop.  
2. Select the diskette (A) drive.  
3. Click File, and point to Format.  
4. Select desired options, and click Start to  
begin formatting the diskette.  
Diskette is damaged.  
Replace the diskette with a new one.  
Non-system disk or disk  
errormessage is displayed.  
A diskette that does  
not contain system  
files needed to start  
your computer has  
been inserted in drive.  
When drive activity stops, remove the diskette  
and press the Spacebar. The computer should  
start up.  
Disk error has  
occurred.  
Restart your computer by pressing the Start/  
Reset button. If the error returns, see the next  
problem System files have been damaged.”  
1. Insert a start-up diskette into the diskette  
drive.  
System files have been  
damaged.  
2. Restart your computer.  
3. At the A:> prompt, type SYS C: and press the  
Enter key. The following message is  
displayed: SYSTEM TRANSFERRED. This task  
restores the system files to the hard drive.  
4. Restart your computer.  
Hard drive has failed.  
Call Compaq Technical Support. Refer to your  
Certificate of Warranty for details.  
Diskette drive light stays on.  
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Symptom  
Problem  
Solution  
Diskette has been  
improperly inserted.  
Remove the diskette and reinsert it as follows:  
Insert the edge with the sliding cover into the  
drive. Push the diskette, arrow pointing toward  
the computer, all the way in until the diskette  
stops.  
Diskette is damaged.  
Remove the diskette and insert a new diskette. If  
a problem persists, run the Windows  
Maintenance Wizard to repair the drive:  
1. From the Windows taskbar, click the Start  
button.  
2. Point to Programs, then Accessories, then  
System Tools, and then click Maintenance  
Wizard.  
Diskette drive cannot save  
information to diskette.  
3. Select Perform maintenance now.  
4. Click OK.  
Diskette is not  
formatted.  
To format the diskette:  
1. On the Windows desktop, double-click the  
My Computer icon.  
2. Select the diskette (A) drive.  
3. Click File, and point to Format.  
4. Select the desired options, and click Start to  
begin formatting the diskette.  
Diskette is  
write-protected.  
Slide the write-protection tab to the unlocked  
position on the diskette.  
Diskette is full or file is Use another diskette or compress the file to  
too big.  
reduce the size.  
File save command  
does not properly  
execute.  
When saving information to the diskette drive,  
verify that you are using the correct drive letter.  
Diskette is damaged.  
Replace the damaged diskette.  
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Symptom  
Problem  
Solution  
Diskette drive cannot read a  
diskette.  
Diskette drive has  
failed.  
Call Compaq Technical Support. Refer to your  
Certificate of Warranty for details.  
Diskette is not  
formatted.  
To format the diskette:  
1. On the Windows desktop, double-click the  
My Computer icon.  
2. Select the diskette (A) drive.  
3. Click File, and point to Format.  
4. Select the desired options, and click Start to  
begin formatting the diskette.  
Diskette drive has  
failed.  
Call Compaq Technical Support. Refer to your  
Certificate of Warranty for details.  
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Display (Monitor)  
Problem  
Solution  
Symptom  
Monitor power cable is Reconnect the power plug on the back of the  
Screen is blank, and monitor  
power light is not lit.  
not connected to  
monitor and to a grounded (earthed) wall outlet.  
monitor or wall outlet.  
Monitor is not turned  
on.  
Press the Power button on the front of the  
monitor.  
Screen is blank.  
Monitor connector  
cable is not properly  
connected to back of  
computer.  
Inspect the monitor video connector for bent  
pins. If bent pins do not exist, reconnect the  
monitor connector cable on the back of the  
computer.  
Screen saver is  
enabled.  
Press any key, or move the mouse to display the  
screen.  
Computer is in Sleep  
mode, as shown on  
the keyboard LED  
panel.  
See Waking Your Computer in the Using Your  
Computerchapter in this guide.  
If you have a flat-panel Refer to your Certificate of Warranty for details.  
monitor (available on  
select models), you  
may need a Digital  
Video Interface and  
connector.  
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Hard Drive  
Symptom  
Problem  
Solution  
Computer does not respond, or  
seems to be locked up.  
Program in use has  
stopped responding to fails, press the Reset button for four or more  
Attempt a normal Windows shutdown. If this  
commands.  
seconds to turn off the power. To restart your  
computer, press the Reset button again.  
Hard drive error message is  
displayed.  
Part of hard drive has  
failed.  
Run the Windows Maintenance Wizard to repair  
the drive:  
1. From the Windows taskbar, click the Start  
button.  
2. Point to Programs, then Accessories, then  
System Tools, and then click Maintenance  
Wizard.  
3. Select Perform maintenance now.  
4. Click OK.  
Part of hard drive has  
potential to fail or  
could already have  
failed.  
Call Compaq Technical Support. Refer to your  
Certificate of Warranty for details.  
Hard drive fault protection error  
message is displayed.  
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Internet Access  
Problem  
Solution  
Symptom  
Internet Service  
Verify Internet settings, or contact your ISP for  
Cannot connect to the Internet.  
Provider (ISP) account assistance.  
is not properly set up.  
Modem is not properly Reconnect the modem, verifying the following  
set up.  
connections: telephone line to telephone (for  
external phone sets) and telephone line to wall  
jack (from computer to wall).  
Web browser is not  
properly set up.  
Verify that the Web browser is installed and set  
up to work with your ISP.  
You must log in to your Log in to your ISP and launch the desired  
Cannot automatically launch  
Internet programs.  
ISP before certain  
programs will start.  
program.  
Modem is not properly Verify that correct modem speed and COM port  
Internet takes too long to  
download Web sites.  
set up.  
are selected:  
1. Click Start and point to Settings.  
2. Click Control Panel. The Control Panel  
window is displayed.  
3. Double-click Modems. Windows detects the  
modem(s) you have installed.  
4. Click the Properties button. An identification  
window is displayed.  
5. Verify that the correct modem port is set and  
the maximum speed of your modem is  
selected. Reset these settings if necessary.  
6. Click OK to close the identification window.  
7. Click Close to close the Modems Properties  
Window.  
8. Click The Close  
button in the upper right  
corner of the Control Panel window to return  
to the Windows desktop.  
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Keyboard and Scroll Mouse  
Problem  
Solution  
Symptom  
1. On the Windows taskbar, click the Start  
button.  
2. On the Start menu, click Shut Down... The  
Shut Down Windows dialog box is displayed.  
3. Select the Shut down option.  
4. Click OK.  
Keyboard connector is  
not properly  
connected.  
Keyboard commands and  
typing are not recognized by  
computer.  
5. After the shutdown is complete, reconnect  
the keyboard to the back of your computer  
and restart your computer.  
Program in use has  
Shut down your computer using the mouse.  
stopped responding to Refer to the problem below, Mouse connector is  
commands. not properly connected.”  
Keyboard needs repair. Refer to your Certificate of Warranty for details.  
Mouse connector is  
not properly  
connected.  
Shut down your computer using the keyboard:  
Mouse does not respond to  
movement or is too slow.  
1. Press the Ctrl and Esc keys at the same time  
to display the Start menu.  
2. Use the up or down arrow key to select Shut  
Down..., and then press the Enter key.  
3. Select the Shut down option. You may need  
to use the up or down arrow key.  
4. Press the Enter key to select OK.  
5. After the shutdown is complete, reconnect  
the mouse connector on the back of your  
computer (or the keyboard) and restart your  
computer.  
Mouse roller ball is  
dirty.  
Remove the roller ball cover from the bottom of  
the mouse, and clean with mouse cleaning kit  
(available in most computer stores).  
Mouse will only move vertically  
or horizontally.  
Program in use has  
Shut down your computer using the keyboard.  
stopped responding to Refer to the preceding problem Mouse  
commands.  
connector is not properly connectedfor details  
on how to shut down using the keyboard.  
Mouse needs repair.  
Call Compaq Technical Support. See your  
Certificate of Warranty for details.  
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Memory  
Problem  
Solution  
Symptom  
All memory in  
computer is being  
used by open  
programs, and  
memory is needed for  
desired task.  
To avoid Windows automatically running  
unnecessary programs at startup:  
Insufficient memory message  
is displayed.  
1. From the Windows desktop, click the Start  
button.  
2. Select Run.  
3. In the Open box, type MSCONFIG.  
4. Click OK. The System Configuration Utility  
dialog box is displayed.  
5. Click the Startup tab, and clear the check  
box(es) for any unnecessary programs.  
Close one or more programs, and restart  
Windows to recover memory. If the error  
message is displayed again, repeat the  
preceding steps and close one or more  
programs.  
MY PRESARIOGETTING STARTED  
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Power  
Problem  
Solution  
Symptom  
Line voltage selection Set the line voltage selection switch to the  
Computer will not turn on.  
switch is not in the  
proper position for  
your region (115V/  
230V).  
correct setting for your region, or call Compaq  
Technical Support for assistance. Refer to your  
Certificate of Warranty for details.  
Wall outlet is bad.  
Test the outlet by connecting a different  
electrical device to outlet.  
Software being used is Verify that the software is certified by Microsoft  
not Microsoft-certified for your version of Windows (see program  
Illegal Operation has  
Occurrederror message is  
displayed.  
for your version of  
Windows.  
packaging for this information).  
Configuration files are If possible, save all data, close all programs, and  
corrupt.  
restart your computer. If the error message  
returns, you may need to back up your data files  
and use the Recovery CD. Refer to the Recovery  
CD table in this chapter for details.  
Caution: Factory Restore reformats  
your hard drive; all data files will be  
lost.  
6-14 NEED SOME HELP?  
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Symptom  
Problem  
Solution  
1. Insert a start-up diskette into the diskette  
drive.  
2. Restart your computer.  
3. At the A:> prompt, type SYS C: and press the  
Enter key. The following message will be  
displayed: SYSTEM TRANSFERRED. This task  
restores the system files to your hard drive.  
4. Restart your computer.  
Computer will not start.  
System files may have  
been damaged. Insert  
a start-up diskette or  
Windows Start-Up  
diskette to restart your  
computer.  
If this task does not restart your computer, call  
Compaq Technical Support. Refer to your  
Certificate of Warranty for details.  
Wrong memory  
Verify the installation of memory modules by  
modules were used in calling Compaq Technical Support. Refer to your  
upgrade, or memory  
modules were installed  
in the wrong location.  
Certificate of Warranty for details.  
Hard drive has been  
damaged.  
Call Compaq Technical Support. Refer to your  
Certificate of Warranty for details.  
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6-16 NEED SOME HELP?  
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@ sign 4-7  
BIOS setup 6-2  
buttons  
AOL  
Eject 3-15  
icon 4-3  
Mute 3-7  
audio  
playing a CD 3-15  
speaker port 2-2  
Audio-In port, described 3-12  
autoscrolling 3-11  
My Presario 3-5  
My Program 3-6, 3-7  
Play/Pause 3-15  
Quick Launch 3-6  
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INDEX-1  
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Stop 3-15  
CDs  
volume  
Compaq  
controlling 3-7  
components, described and illustrated 2-2  
connectors, color-coded 2-2  
Content Advisor  
cables  
described 4-10  
password 4-10  
disk error 6-6  
diskette  
diskette drive  
drives  
CD-ROM 3-13  
location, illustrated 2-2  
removing a disc 3-15  
CD-RW drive  
CD-RW 3-13, 3-14  
diskette 3-13  
DVD-ROM 3-13, 3-14  
hard drive 3-13  
backup disc 3-17  
described 3-17  
INDEX-2  
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F
eMail  
G
games  
hard drive  
helpful hints 6-2  
home networking 2-3  
Hotmail 4-6  
hyperlink  
icons  
writing messages 4-6  
energy saver  
Write 4-8  
described 3-8  
low-power state 3-8  
Entertainment button, described 3-5  
install  
downloaded files 5-5  
software 5-4  
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Internet  
server name 4-7  
setting up an account 2-5  
user name 4-7  
keyboard  
arrow keys 3-2  
function keys F1 through F12 3-2  
Internet buttons  
Instant eMail 4-3  
Instant Internet 4-3  
monitor  
mouse  
ISP  
eMail address 4-7  
establishing 4-2  
problems 6-12  
scroll 3-10  
obtaining assistance with 2-5  
problems with account 6-11  
receiving eMail 4-9  
scrolling 3-10  
setting up 3-10  
My Program button 3-6  
INDEX-4  
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printer  
problems  
N
Outlook Express  
described 4-6  
power 6-15  
sleep mode 6-4  
parallel port  
password  
ports  
volume 6-4  
Quick Set-Up poster 2-3  
R
printer  
printer drivers, installing 2-6  
printing  
removing programs 5-4  
Scroll Mouse  
see mouse  
Search button, described 3-5  
search engine 4-5  
searching 4-5  
documents 5-2  
from the Internet 5-2  
options 5-2  
See also... notices, defined 1-3  
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Universal Serial Bus see USB  
USB  
cable connector, illustrated 2-6  
software  
speakers  
volume  
start-up disk 6-15  
status lights  
adjusting 3-12  
W
warranty 1-4  
number lock 3-9  
scroll lock 3-9  
Web  
site 4-2  
Web browsers  
T
common features 4-4  
described 4-4  
Web site, described 4-2  
telephone line, connecting to computer port  
2-2  
Tip notices, described 1-3  
troubleshooting  
seeproblems  
INDEX-6  
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