Cisco Systems Network Hardware UC560T1E1K9 User Manual

Guide  
Cisco Unified Communications  
500 Series Model 560 for  
Small Business  
Platform Reference Guide  
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Product Overview  
The Cisco® Unified Communications 560 (Figure 1), a central part of the Cisco Smart Business Communications  
System, is an affordable unified communications appliance that provides voice and data communications,  
voicemail, automated attendant, video, security, and wireless capabilities while integrating with existing desktop  
applications such as calendar, email, and customer relationship management (CRM) programs. This easy-to-  
manage platform supports up to 138 phones and 125 voice mailboxes and provides flexible deployment options  
based on your needs, including support for a wide array of IP phones, public switched telephone network (PSTN)  
interfaces, and Internet connectivity. This reference guide describes the specifications and capabilities of the  
Cisco Unified Communications 560 (UC 560).  
Figure 1.  
Cisco UC 560: FXO Model  
Product Part Numbers  
The Cisco UC 560 is available in two base versions: an FXO (analog) model and a Basic Rate Interface (BRI)  
base model. The FXO model is also available with a built-in T1/E1 interface. With ease of ordering as a focus  
area, each has its own product ID. In addition, there is one software licensing product, multiples of which can be  
installed to achieve the desired user count. Table 1 lists the part numbers for the Cisco UC 560.  
Table 1.  
Product Part Numbers for the Cisco UC 560  
Part Number  
Description  
UC560-FXO-K9  
UC560-BRI-K9  
UC560-T1E1-K9  
L-UC-PRO-8U=  
UC 560 system with 4 FXO, 4 FXS, and 2 voice interface card (VIC) expansion slots  
UC 560 system with 2 BRI, 4 FXS, and 2 VIC expansion slots  
UC 560 system with 4 FXO, 4 FXS, 1 T1/E1, and 1 VIC expansion slot  
Software license upgrade, authorizing an additional 8 users (e-delivery)  
Interfaces and Modules  
The Cisco UC 560 has built-in interfaces that offer fixed configurations, reducing complexity. In addition, this  
platform offers voice interface card (VIC) slots to support additional Cisco VIC modules. Table 2 lists the built-in  
interfaces, and Table 3 lists the modular interfaces supported on the UC 560.  
Table 2.  
Interface  
Built-In Interfaces Supported on the Cisco UC 560  
Description  
Music on hold (MoH) port  
Onboard Ethernet ports  
Single 3.5-mm audio port  
Three 10/100/1000 Ethernet expansion ports1  
One 10/100/1000 WAN uplink  
1 One of the three expansion ports defaults to a PC/LAN port to enable configuration of the box and/or to connect to a server.  
The port can be changed to function as an expansion port.  
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Interface  
Description  
FXS and direct inward dialing (DID) ports  
PSTN interfaces (FXO, BRI, or T1/E1)  
4 built-in FXS ports (DID is available via the additional module listed in Table 3)  
4 FXO, 2 BRI, or 4 FXO with built-in T1/E1  
Table 3.  
Modular VIC Cards for the Cisco UC 560  
Part Number  
Description  
VIC-4FXS/DID, VIC3-4FXS/DID  
VIC2-2FXS  
4-port FXS/DID module  
2-port FXS module  
2-port FXO module  
2-port FXS/DID module  
4-port FXO module  
2-port BRI NT/TE module  
VIC2-2FXO  
VIC3-2FXS/DID  
VIC2-4FXO  
VIC2-2BRI-NT/TE  
VWIC2-1MFT-T1/E1  
1-port T1/E1 for voice (ISDN Primary Rate Interface [PRI] and channel associated signaling [CAS]);  
data is not supported  
VWIC2-2MFT-T1/E12  
2-port T1/E1 for voice (ISDN PRI and CAS); data is not supported  
Licensing  
The Cisco UC 560 includes 24 user licenses. These licenses enable the use of Cisco IP phones and allow users  
to access the IP PBX features, including voicemail. In addition, supplementary user licenses are bundled to help  
with deployments that need a few extra licenses. For additional licensing needs, the L-UC-PRO-8U= may be  
ordered. This increases the existing license count by eight. Table 5 lists the number of users supported based on  
the hardware/license configurations. The UC 560 also has built-in licenses for unified communications features.  
Table 4 lists the license count bundled with the system for each feature. Guidance for licenses associated with  
unified messaging on the UC 560 is included in Table 6.  
Note: Out of the 24 base licenses provided with the UC560 8 are supplemental licenses.  
Table 4.  
Licensing and User Capacity for the Cisco UC 560  
License Configuration  
Description  
UC560 (FXO, BRI, or T1E1 model)  
24 user licenses, 6 supplemental user licenses  
32 user licenses, 8 supplemental user licenses  
40 user licenses, 8 supplemental user licenses  
48 user licenses, 8 supplemental user licenses  
56 user licenses, 8 supplemental user licenses  
64 user licenses, 8 supplemental user licenses  
72 user licenses, 8 supplemental user licenses  
80 user licenses, 10 supplemental user licenses  
88 user licenses, 10 supplemental user licenses  
96 user licenses, 10 supplemental user licenses  
104 user licenses, 10 supplemental user licenses  
112 user licenses, 10 supplemental user licenses  
UC560 (FXO, BRI, or T1E1 model) and 1 x L-UC-PRO-8U=  
UC560 (FXO, BRI, or T1E1 model) and 2 x L-UC-PRO-8U=  
UC560 (FXO, BRI, or T1E1 model) and 3 x L-UC-PRO-8U=  
UC560 (FXO, BRI, or T1E1 model) and 4 x L-UC-PRO-8U=  
UC560 (FXO, BRI, or T1E1 model) and 5 x L-UC-PRO-8U=  
UC560 (FXO, BRI, or T1E1 model) and 6 x L-UC-PRO-8U=  
UC560 (FXO, BRI, or T1E1 model) and 7 x L-UC-PRO-8U=  
UC560 (FXO, BRI, or T1E1 model) and 8 x L-UC-PRO-8U=  
UC560 (FXO, BRI, or T1E1 model) and 9 x L-UC-PRO-8U=  
UC560 (FXO, BRI, or T1E1 model) and 10 x L-UC-PRO-8U=  
UC560 (FXO, BRI, or T1E1 model) and 11 x L-UC-PRO-8U=  
2 A maximum of two T1/E1 cards are supported on a UC 560. VWIC2-2MFT-T1/E1 will not work on a UC560-T1E1-K9 model.  
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License Configuration  
Description  
UC560 (FXO, BRI, or T1E1 model) and 12 x L-UC-PRO-8U=  
UC560 (FXO, BRI, or T1E1 model) and 13 x L-UC-PRO-8U=  
120 user licenses, 10 supplemental user licenses  
128 user licenses, 10 supplemental user licenses  
Table 5.  
Feature  
Feature Licensing for the Cisco UC 560  
Number of Licenses Included  
Virtual LANs (VLANs)  
VPN tunnels3  
15  
20  
20  
5
Remote teleworker sites  
Users per teleworker site  
Multisite deployments  
5
Table 6.  
Unified Messaging Licensing for the Cisco UC 560  
Configuration  
Unified Messaging Licenses  
Base Voicemail license  
125 mailboxes4  
Default voicemail storage per mailbox  
Sessions to voicemail and automated attendant  
Internet Message Access Protocol (IMAP) sessions  
12 minutes  
12  
204  
Note: In large deployments, It is very typical to have faxes and common area phones which do not require  
voicemail or voicemail boxes hence the number of voicemail boxes do not match the exact phone count.  
Basic Call Center Capabilities  
The Cisco UC 560 supports basic automatic call distribution (B-ACD) that can help answer outside calls with  
greetings and menus and allow callers to select the appropriate departments. B-ACD also provides managed call  
queues for calls that are waiting to be answered. Table 7 lists the B-ACD capabilities of the UC 560.  
Table 7.  
Feature  
Cisco UC 560 B-ACD Capabilities  
Number  
Hunt groups associated with B-ACD  
Calls allowed in each call queue  
10  
30  
Agents (members) for each hunt group  
Statistics accumulated for all B-ACD groups  
Hunt groups used with automated attendant  
20  
168 hours  
3
3 Includes IP Security (IPsec), Secure Sockets Layer (SSL), or generic routing encapsulation (GRE) tunnels.  
4 There are 20 simultaneous sessions available between IMAP Client and IMAP server. If all 20 sessions are used up, the  
remaining session requests will be rejected by the IMAP server. IMAP clients will automatically attempt to establish session with  
the server once some of the server ports are freed up. This does not limit the number of IMAP clients to 20.  
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Voice Resource Utilization  
The Cisco UC 560 includes eight digital signal processors (DSPs) that enable digitized voice processing on the  
platform. The DSP resources available on the platform are used for various unified communications features,  
namely support of analog and digital VICs, prescheduled or ad hoc voice conference calls, and translation of  
digitized voice from a less complex codec (such as g711) to a more complex codec (such as g729) - typically used  
for deployments that use IP trunking (SIP or H.323) for PSTN access or multisite interconnection.  
Each DSP can support 16 g711 channels or 8 g729 channels. This enables a total of 128 g711 channels on the  
Cisco UC 560. Table 8 indicates the DSP resource utilization for each feature. Tables 9 and 10 show a few  
deployment scenarios based on combinations of these features.  
Table 8.  
Feature  
DSP Resource Utilization on the Cisco UC 560  
DSP Resource Utilization  
4 channels  
Support for built-in FXS ports  
Support for built-in FXO ports  
4 channels  
Support for built-in music on hold (MoH) port  
Support for T1/E1 voice/WAN interface card (VWIC)  
Transcoding (g711 to g729)  
2 channels  
24 channels5  
2 channels  
Conferencing6  
16 channels  
Tables 9 and 10 list the maximum sessions for either ad hoc conferencing or meet-me conferencing. DSP  
resources allocated for conferencing can be shared by both features, and a mix of these can be configured. Below  
are a few examples based on Table 9. The concept of sharing conferencing resources applies to Table 10 as well.  
Ad hoc 56x8  
Ad hoc 28x8  
Ad hoc 56x4  
Meet-me 0x0  
Meet-me 28x8  
Meet-me 7x32  
The above examples indicate Sessions x Participant.  
The Transcoding column lists the maximum number of transcoding sessions that the system can be configured  
for, for a given configuration of DSPs. For example, the first row in Table 9 indicates that a maximum of three  
transcoding sessions are available if seven DSPs are allocated for conferencing. If more transcoding sessions are  
required, DSP resources will need to be diverted from conferencing to transcoding. For example, in the second  
row of Table 9, one of the DSPs is dedicated to transcoding, leaving six DSPs for conferencing. Notice the  
increase in the number of transcoding sessions and the drop in the number of conferencing sessions.  
5 Total DSP resources will depend upon the number of channels provisioned in the T1.  
6 Conferencing always uses up an entire DSP. The rest of the features can share a DSP. The number of sessions available will  
vary depending upon the codec used in a conference call.  
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Table 9.  
DSP Resources: Scenario 1  
UC500  
Model  
Additional  
Voice Card  
(VIC)  
SIP Trunk  
Preferred  
Codec  
Ad-hoc  
Meet-me  
Comments  
Transcoding  
Conference  
(Sessions x  
Participants)  
Conference  
(Sessions x  
Participants)  
UC 560  
None  
No SIP Trunk  
or G.711  
Up to a maximum of Up to a maximum of  
1 DSP for supporting voice  
ports and transcoding sessions transcoding  
A maximum of 3  
56x8 or 104x4  
48x8 or 24x16 or  
12x32  
sessions for this  
configuration  
Remaining 7 DSPs used for  
conferencing  
G.729  
Up to a maximum of Up to a maximum of  
1 DSP for supporting voice  
ports and transcoding sessions transcoding  
A maximum of 11  
12x8 or 24x4  
12x8 or 6x16 or  
3x32  
Transcoding  
sessions  
recommended  
sessions for this  
configuration  
1 DSP reserved for  
transcoding  
Remaining 6 DSPs used for  
conferencing  
2FXS  
No SIP Trunk  
or G.711  
Up to a maximum of Up to a maximum of  
1 DSP for supporting voice  
ports and transcoding sessions transcoding  
A maximum of 2  
56x8 or 104x4  
56x8 or 28x16 or  
14x32  
2FXS/DID  
2FXO  
sessions for this  
configuration  
Remaining 7 DSPs used for  
conferencing  
G.729  
Up to a maximum of Up to a maximum of  
1 DSP for supporting voice  
ports and transcoding sessions transcoding  
A maximum of 10  
12x8 or 24x4  
12x8 or 6x16 or  
3x32  
Transcoding  
sessions  
recommended  
sessions for this  
configuration  
1 DSP reserved for  
transcoding  
Remaining 6 DSPs used for  
conferencing  
4FXS  
No SIP Trunk  
or G.711  
Up to a maximum of Up to a maximum of  
1 DSP for supporting voice  
ports and transcoding sessions transcoding  
A maximum of 1  
56x8 or 104x4  
56x8 or 28x16 or  
14x32  
4FXS/DID  
4FXO  
sessions for this  
configuration  
Remaining 7 DSPs used for  
conferencing  
2BRI NT/TE  
G.729  
Up to a maximum of Up to a maximum of  
1 DSP for supporting voice  
ports and transcoding sessions transcoding  
A maximum of 9  
12x8 or 24x4  
12x8 or 6x16 or  
3x32  
Transcoding  
sessions  
recommended  
sessions for this  
configuration  
1 DSP reserved for  
transcoding  
Remaining 6 DSPs used for  
conferencing  
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Table 10.  
DSP Resources: Scenario 2  
UC500  
Model  
Additional  
Voice Card  
(VIC)  
SIP Trunk  
Preferred  
Codec  
Ad-hoc  
Meet-me  
Comments  
Transcoding  
Conference  
(Sessions x  
Participants)  
Conference  
(Sessions x  
Participants)  
UC 560  
1MFT T1/E1 No SIP Trunk  
Up to a maximum of Up to a maximum of  
1 DSP for supporting voice  
ports, fractional T1/E1 and  
transcoding sessions  
0 session for 6 ch  
1 session for 4 ch  
2 sessions for 2 ch  
or G.711  
56x8 or 104x4  
56x8 or 28x16 or  
14x32  
No. of Ch 6  
Remaining 7 DSPs used for  
conferencing  
G.729  
Up to a maximum of Up to a maximum of  
1 DSP for supporting voice  
ports, fractional T1/E1 and  
transcoding sessions  
8 sessions for 6 ch  
9 sessions for 4 ch  
10 sessions for 2 ch  
12x8 or 24x4  
12x8 or 6x16 or  
3x32  
Transcoding  
sessions  
recommended  
1 DSP reserved for  
transcoding  
Remaining 6 DSPs used for  
conferencing  
1MFT T1/E1 No SIP Trunk  
Up to a maximum of Up to a maximum of  
2 DSPs for supporting voice  
ports, and transcoding  
sessions  
0 sessions for 22 ch  
1 session for 20 ch  
2 sessions for 18 ch  
And so on…  
or G.711  
48x8 or 96x4  
48x8 or 24x16 or  
12x32  
6 No. of Ch  
22  
1 DSP reserved for  
transcoding  
Remaining 5 DSPs used for  
conferencing  
G.729  
Up to a maximum of Up to a maximum of  
10x8 or 20x4 10x8 or 5x16  
3 DSPs for supporting voice  
ports, and transcoding  
sessions  
8 sessions for 22 ch  
9 sessions for 20 ch  
Transcoding  
sessions  
recommended  
10 sessions for  
18 ch  
0 DSP reserved for  
transcoding  
And so on…  
Remaining 5 DSPs used for  
conferencing  
1MFT Full T1 No SIP Trunk  
or G.711  
Up to a maximum of Up to a maximum of  
3 DSPs for supporting voice  
ports, and transcoding  
sessions  
A maximum of 7  
transcoding  
sessions, disable  
conferencing for  
more transcoding  
40x8 or 80x4  
40x8 or 20x16 or  
10x32  
Remaining 5 DSPs used for  
conferencing  
G.729  
Up to a maximum of Up to a maximum of  
10x8 or 20x4 10x8 or 5x16  
3 DSP for supporting voice  
ports, and transcoding  
sessions  
A maximum of 7  
transcoding  
sessions, disable  
conferencing for  
more transcoding  
Transcoding  
sessions  
recommended  
0 DSP reserved for  
transcoding  
Remaining 5 DSPs used for  
conferencing  
1MFT Full T1 No SIP Trunk  
or G.711  
Up to a maximum of Up to a maximum of  
3 DSPs for supporting voice  
ports, and transcoding  
sessions  
A maximum of 4  
transcoding  
sessions, disable  
conferencing for  
more transcoding  
40x8 or 80x4  
40x8 or 20x16 or  
10x32  
Remaining 5 DSPs used for  
conferencing  
G.729  
Up to a maximum of Up to a maximum of  
10x8 or 20x4 10x8 or 5x16  
3 DSP for supporting voice  
ports, and transcoding  
sessions  
A maximum of 4  
transcoding  
sessions, disable  
conferencing for  
more transcoding  
Transcoding  
sessions  
recommended  
0 DSP reserved for  
transcoding  
Remaining 5 DSPs used for  
conferencing  
Localization  
Cisco UC 500 series is enabled with localization for IP Phones, Voicemail and Dial Plan. Table 11 summarizes the  
localization support on the platform.  
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Table 11.  
Localization support on UC 500 Series  
Hardware Specifications  
The hardware specifications for the Cisco UC 560 include physical specifications, environmental specifications,  
power specifications, and regulatory compliance. Table 12 lists the physical specifications. Table 13 lists the  
power requirements for the platform. Table 14 provides the environmental specifications, and Table 15 shows the  
compliance information.  
Table 12.  
Feature  
Physical Specifications for the Cisco UC 560  
Description  
Packaging type  
Rack Mount form factor (2 rack units high)  
Console port (up to 115.2 kbps)  
Auxiliary port7  
1
1
7 The auxiliary port on the Cisco UC 560 is the same as the console port. The port has the ability to auto-detect modem tones  
and switch over to the auxiliary port capability.  
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Table 13.  
Feature  
Power Specifications for the Cisco UC 560  
Description  
AC input voltage  
100 to 240V AC  
50 to 60 Hz  
AC input frequency  
AC input current  
3 to 1.5A (100 to 240V)  
30 to 60A (100 to 240V)  
67W  
AC input surge current  
Power dissipation (AC)  
Table 14.  
Feature  
Environmental Specifications for the Cisco UC 560  
Description  
Operating temperature  
Operating humidity  
32°to 104°F  
10% to 85% noncondensing, operating  
5% to 95% noncondensing, nonoperating  
Nonoperating temperature  
Operation altitude  
4°to 149°F (-20°to 65°C)  
104°F (40°C) at sea level  
87.8°F (31°C) at 6000 ft (1800 m)  
77°F (25°C) at 10,000 ft (3000 m)  
34.7°F (1.5°C) per 1000 ft  
Dimension  
(H x W x D)  
3.5 x 17.25 x 13.78 in.  
(8.89 x 43.82 x 35.00 cm)  
Power supply dimensions (H x W x D)  
Rack height  
Internal power supply  
2 rack units (RU)  
Weight (fully configured)  
14.5 lb (6.58 kg)  
Noise level (minimum and maximum)  
Normal operating temperature:  
< 81°F (27°C): 37 dBA  
< 93°F (34°C): 44 dBA  
54 dBA (at maximum fan speed)  
Table 15.  
Regulatory Compliance for the Cisco UC 560  
Category  
Safety  
Compliance  
IEC 60950-1  
AS/NZS 60950.1  
CAN/CSA-C22.2 No. 60950-1  
EN 60950-1  
UL 60950-1  
Immunity  
EN 55024  
EN 300-386  
EN 61000-6-2  
EN 50082-1  
EN 55024 (CISPR 24)  
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Category  
Compliance  
Electromagnetic compatibility (EMC)  
FCC Part 15, ICES-003  
EN55022, CISPR 22  
AS/NZS  
CNS13438  
VCCI V-3  
EN 55024  
EN 300-386  
EN 61000-3-2  
EN 61000-3-3  
EN 50082-1  
EN 55024 (CISPR 24)  
EN 61000-4-2  
EN 61000-4-3  
EN 61000-4-4  
EN 61000-4-5  
EN 61000-4-6  
EN 61000-4-8  
EN 61000-4-11  
EN 61000-6-2  
Telecommunications  
FXS/DID  
TIA-968-A3  
CS-03 Part I  
ACIF S002  
ACIF S003  
ANZ PTC200  
ISDN BRI S/T (voice and data BC)  
TIA-968-A3  
CS-03 Part VI  
TBR3  
ACIF S031  
ANZ PTC200  
MPMHAPT Japan Digital  
FXO  
TIA-968-A3  
CS-03 Part I  
TBR21  
MPMHAPT Japan Analog  
ACIF S002  
ACIF S003  
ACIF S004  
ANZ PTC200  
MOH interface  
ACIF S038  
ACIF S004  
TIA-464C  
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Printed in USA  
C07-566560-02 09/11  
Page 12 of 12  
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