Guide
Cisco Unified Communications
500 Series Model 560 for
Small Business
Platform Reference Guide
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Product Overview
The Cisco® Unified Communications 560 (Figure 1), a central part of the Cisco Smart Business Communications
System, is an affordable unified communications appliance that provides voice and data communications,
voicemail, automated attendant, video, security, and wireless capabilities while integrating with existing desktop
applications such as calendar, email, and customer relationship management (CRM) programs. This easy-to-
manage platform supports up to 138 phones and 125 voice mailboxes and provides flexible deployment options
based on your needs, including support for a wide array of IP phones, public switched telephone network (PSTN)
interfaces, and Internet connectivity. This reference guide describes the specifications and capabilities of the
Cisco Unified Communications 560 (UC 560).
Figure 1.
Cisco UC 560: FXO Model
Product Part Numbers
The Cisco UC 560 is available in two base versions: an FXO (analog) model and a Basic Rate Interface (BRI)
base model. The FXO model is also available with a built-in T1/E1 interface. With ease of ordering as a focus
area, each has its own product ID. In addition, there is one software licensing product, multiples of which can be
installed to achieve the desired user count. Table 1 lists the part numbers for the Cisco UC 560.
Table 1.
Product Part Numbers for the Cisco UC 560
Part Number
Description
UC560-FXO-K9
UC560-BRI-K9
UC560-T1E1-K9
L-UC-PRO-8U=
UC 560 system with 4 FXO, 4 FXS, and 2 voice interface card (VIC) expansion slots
UC 560 system with 2 BRI, 4 FXS, and 2 VIC expansion slots
UC 560 system with 4 FXO, 4 FXS, 1 T1/E1, and 1 VIC expansion slot
Software license upgrade, authorizing an additional 8 users (e-delivery)
Interfaces and Modules
The Cisco UC 560 has built-in interfaces that offer fixed configurations, reducing complexity. In addition, this
platform offers voice interface card (VIC) slots to support additional Cisco VIC modules. Table 2 lists the built-in
interfaces, and Table 3 lists the modular interfaces supported on the UC 560.
Table 2.
Interface
Built-In Interfaces Supported on the Cisco UC 560
Description
Music on hold (MoH) port
Onboard Ethernet ports
Single 3.5-mm audio port
Three 10/100/1000 Ethernet expansion ports1
●
●
One 10/100/1000 WAN uplink
1 One of the three expansion ports defaults to a PC/LAN port to enable configuration of the box and/or to connect to a server.
The port can be changed to function as an expansion port.
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Interface
Description
FXS and direct inward dialing (DID) ports
PSTN interfaces (FXO, BRI, or T1/E1)
4 built-in FXS ports (DID is available via the additional module listed in Table 3)
4 FXO, 2 BRI, or 4 FXO with built-in T1/E1
Table 3.
Modular VIC Cards for the Cisco UC 560
Part Number
Description
VIC-4FXS/DID, VIC3-4FXS/DID
VIC2-2FXS
4-port FXS/DID module
2-port FXS module
2-port FXO module
2-port FXS/DID module
4-port FXO module
2-port BRI NT/TE module
VIC2-2FXO
VIC3-2FXS/DID
VIC2-4FXO
VIC2-2BRI-NT/TE
VWIC2-1MFT-T1/E1
1-port T1/E1 for voice (ISDN Primary Rate Interface [PRI] and channel associated signaling [CAS]);
data is not supported
VWIC2-2MFT-T1/E12
2-port T1/E1 for voice (ISDN PRI and CAS); data is not supported
Licensing
The Cisco UC 560 includes 24 user licenses. These licenses enable the use of Cisco IP phones and allow users
to access the IP PBX features, including voicemail. In addition, supplementary user licenses are bundled to help
with deployments that need a few extra licenses. For additional licensing needs, the L-UC-PRO-8U= may be
ordered. This increases the existing license count by eight. Table 5 lists the number of users supported based on
the hardware/license configurations. The UC 560 also has built-in licenses for unified communications features.
Table 4 lists the license count bundled with the system for each feature. Guidance for licenses associated with
unified messaging on the UC 560 is included in Table 6.
Note: Out of the 24 base licenses provided with the UC560 8 are supplemental licenses.
Table 4.
Licensing and User Capacity for the Cisco UC 560
License Configuration
Description
UC560 (FXO, BRI, or T1E1 model)
24 user licenses, 6 supplemental user licenses
32 user licenses, 8 supplemental user licenses
40 user licenses, 8 supplemental user licenses
48 user licenses, 8 supplemental user licenses
56 user licenses, 8 supplemental user licenses
64 user licenses, 8 supplemental user licenses
72 user licenses, 8 supplemental user licenses
80 user licenses, 10 supplemental user licenses
88 user licenses, 10 supplemental user licenses
96 user licenses, 10 supplemental user licenses
104 user licenses, 10 supplemental user licenses
112 user licenses, 10 supplemental user licenses
UC560 (FXO, BRI, or T1E1 model) and 1 x L-UC-PRO-8U=
UC560 (FXO, BRI, or T1E1 model) and 2 x L-UC-PRO-8U=
UC560 (FXO, BRI, or T1E1 model) and 3 x L-UC-PRO-8U=
UC560 (FXO, BRI, or T1E1 model) and 4 x L-UC-PRO-8U=
UC560 (FXO, BRI, or T1E1 model) and 5 x L-UC-PRO-8U=
UC560 (FXO, BRI, or T1E1 model) and 6 x L-UC-PRO-8U=
UC560 (FXO, BRI, or T1E1 model) and 7 x L-UC-PRO-8U=
UC560 (FXO, BRI, or T1E1 model) and 8 x L-UC-PRO-8U=
UC560 (FXO, BRI, or T1E1 model) and 9 x L-UC-PRO-8U=
UC560 (FXO, BRI, or T1E1 model) and 10 x L-UC-PRO-8U=
UC560 (FXO, BRI, or T1E1 model) and 11 x L-UC-PRO-8U=
2 A maximum of two T1/E1 cards are supported on a UC 560. VWIC2-2MFT-T1/E1 will not work on a UC560-T1E1-K9 model.
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License Configuration
Description
UC560 (FXO, BRI, or T1E1 model) and 12 x L-UC-PRO-8U=
UC560 (FXO, BRI, or T1E1 model) and 13 x L-UC-PRO-8U=
120 user licenses, 10 supplemental user licenses
128 user licenses, 10 supplemental user licenses
Table 5.
Feature
Feature Licensing for the Cisco UC 560
Number of Licenses Included
Virtual LANs (VLANs)
VPN tunnels3
15
20
20
5
Remote teleworker sites
Users per teleworker site
Multisite deployments
5
Table 6.
Unified Messaging Licensing for the Cisco UC 560
Configuration
Unified Messaging Licenses
Base Voicemail license
125 mailboxes4
Default voicemail storage per mailbox
Sessions to voicemail and automated attendant
Internet Message Access Protocol (IMAP) sessions
12 minutes
12
204
Note: In large deployments, It is very typical to have faxes and common area phones which do not require
voicemail or voicemail boxes hence the number of voicemail boxes do not match the exact phone count.
Basic Call Center Capabilities
The Cisco UC 560 supports basic automatic call distribution (B-ACD) that can help answer outside calls with
greetings and menus and allow callers to select the appropriate departments. B-ACD also provides managed call
queues for calls that are waiting to be answered. Table 7 lists the B-ACD capabilities of the UC 560.
Table 7.
Feature
Cisco UC 560 B-ACD Capabilities
Number
Hunt groups associated with B-ACD
Calls allowed in each call queue
10
30
Agents (members) for each hunt group
Statistics accumulated for all B-ACD groups
Hunt groups used with automated attendant
20
168 hours
3
3 Includes IP Security (IPsec), Secure Sockets Layer (SSL), or generic routing encapsulation (GRE) tunnels.
4 There are 20 simultaneous sessions available between IMAP Client and IMAP server. If all 20 sessions are used up, the
remaining session requests will be rejected by the IMAP server. IMAP clients will automatically attempt to establish session with
the server once some of the server ports are freed up. This does not limit the number of IMAP clients to 20.
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Voice Resource Utilization
The Cisco UC 560 includes eight digital signal processors (DSPs) that enable digitized voice processing on the
platform. The DSP resources available on the platform are used for various unified communications features,
namely support of analog and digital VICs, prescheduled or ad hoc voice conference calls, and translation of
digitized voice from a less complex codec (such as g711) to a more complex codec (such as g729) - typically used
for deployments that use IP trunking (SIP or H.323) for PSTN access or multisite interconnection.
Each DSP can support 16 g711 channels or 8 g729 channels. This enables a total of 128 g711 channels on the
Cisco UC 560. Table 8 indicates the DSP resource utilization for each feature. Tables 9 and 10 show a few
deployment scenarios based on combinations of these features.
Table 8.
Feature
DSP Resource Utilization on the Cisco UC 560
DSP Resource Utilization
4 channels
Support for built-in FXS ports
Support for built-in FXO ports
4 channels
Support for built-in music on hold (MoH) port
Support for T1/E1 voice/WAN interface card (VWIC)
Transcoding (g711 to g729)
2 channels
24 channels5
2 channels
Conferencing6
16 channels
Tables 9 and 10 list the maximum sessions for either ad hoc conferencing or meet-me conferencing. DSP
resources allocated for conferencing can be shared by both features, and a mix of these can be configured. Below
are a few examples based on Table 9. The concept of sharing conferencing resources applies to Table 10 as well.
Ad hoc 56x8
Ad hoc 28x8
Ad hoc 56x4
Meet-me 0x0
Meet-me 28x8
Meet-me 7x32
The above examples indicate Sessions x Participant.
The Transcoding column lists the maximum number of transcoding sessions that the system can be configured
for, for a given configuration of DSPs. For example, the first row in Table 9 indicates that a maximum of three
transcoding sessions are available if seven DSPs are allocated for conferencing. If more transcoding sessions are
required, DSP resources will need to be diverted from conferencing to transcoding. For example, in the second
row of Table 9, one of the DSPs is dedicated to transcoding, leaving six DSPs for conferencing. Notice the
increase in the number of transcoding sessions and the drop in the number of conferencing sessions.
5 Total DSP resources will depend upon the number of channels provisioned in the T1.
6 Conferencing always uses up an entire DSP. The rest of the features can share a DSP. The number of sessions available will
vary depending upon the codec used in a conference call.
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Table 9.
DSP Resources: Scenario 1
UC500
Model
Additional
Voice Card
(VIC)
SIP Trunk
Preferred
Codec
Ad-hoc
Meet-me
Comments
Transcoding
Conference
(Sessions x
Participants)
Conference
(Sessions x
Participants)
●
●
UC 560
None
No SIP Trunk
or G.711
Up to a maximum of Up to a maximum of
1 DSP for supporting voice
ports and transcoding sessions transcoding
A maximum of 3
56x8 or 104x4
48x8 or 24x16 or
12x32
sessions for this
configuration
Remaining 7 DSPs used for
conferencing
●
●
●
G.729
Up to a maximum of Up to a maximum of
1 DSP for supporting voice
ports and transcoding sessions transcoding
A maximum of 11
12x8 or 24x4
12x8 or 6x16 or
3x32
Transcoding
sessions
recommended
sessions for this
configuration
1 DSP reserved for
transcoding
Remaining 6 DSPs used for
conferencing
●
●
2FXS
No SIP Trunk
or G.711
Up to a maximum of Up to a maximum of
1 DSP for supporting voice
ports and transcoding sessions transcoding
A maximum of 2
56x8 or 104x4
56x8 or 28x16 or
14x32
2FXS/DID
2FXO
sessions for this
configuration
Remaining 7 DSPs used for
conferencing
●
●
●
G.729
Up to a maximum of Up to a maximum of
1 DSP for supporting voice
ports and transcoding sessions transcoding
A maximum of 10
12x8 or 24x4
12x8 or 6x16 or
3x32
Transcoding
sessions
recommended
sessions for this
configuration
1 DSP reserved for
transcoding
Remaining 6 DSPs used for
conferencing
●
●
4FXS
No SIP Trunk
or G.711
Up to a maximum of Up to a maximum of
1 DSP for supporting voice
ports and transcoding sessions transcoding
A maximum of 1
56x8 or 104x4
56x8 or 28x16 or
14x32
4FXS/DID
4FXO
sessions for this
configuration
Remaining 7 DSPs used for
conferencing
2BRI NT/TE
●
●
●
G.729
Up to a maximum of Up to a maximum of
1 DSP for supporting voice
ports and transcoding sessions transcoding
A maximum of 9
12x8 or 24x4
12x8 or 6x16 or
3x32
Transcoding
sessions
recommended
sessions for this
configuration
1 DSP reserved for
transcoding
Remaining 6 DSPs used for
conferencing
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Table 10.
DSP Resources: Scenario 2
UC500
Model
Additional
Voice Card
(VIC)
SIP Trunk
Preferred
Codec
Ad-hoc
Meet-me
Comments
Transcoding
Conference
(Sessions x
Participants)
Conference
(Sessions x
Participants)
●
UC 560
1MFT T1/E1 No SIP Trunk
Up to a maximum of Up to a maximum of
1 DSP for supporting voice
ports, fractional T1/E1 and
transcoding sessions
0 session for 6 ch
1 session for 4 ch
2 sessions for 2 ch
or G.711
56x8 or 104x4
56x8 or 28x16 or
14x32
No. of Ch ≤ 6
●
●
Remaining 7 DSPs used for
conferencing
G.729
Up to a maximum of Up to a maximum of
1 DSP for supporting voice
ports, fractional T1/E1 and
transcoding sessions
8 sessions for 6 ch
9 sessions for 4 ch
10 sessions for 2 ch
12x8 or 24x4
12x8 or 6x16 or
3x32
Transcoding
sessions
recommended
●
●
1 DSP reserved for
transcoding
Remaining 6 DSPs used for
conferencing
●
1MFT T1/E1 No SIP Trunk
Up to a maximum of Up to a maximum of
2 DSPs for supporting voice
ports, and transcoding
sessions
0 sessions for 22 ch
1 session for 20 ch
2 sessions for 18 ch
And so on…
or G.711
48x8 or 96x4
48x8 or 24x16 or
12x32
6 ≤ No. of Ch
≤ 22
●
●
1 DSP reserved for
transcoding
Remaining 5 DSPs used for
conferencing
●
G.729
Up to a maximum of Up to a maximum of
10x8 or 20x4 10x8 or 5x16
3 DSPs for supporting voice
ports, and transcoding
sessions
8 sessions for 22 ch
9 sessions for 20 ch
Transcoding
sessions
recommended
10 sessions for
18 ch
●
●
0 DSP reserved for
transcoding
And so on…
Remaining 5 DSPs used for
conferencing
●
1MFT Full T1 No SIP Trunk
or G.711
Up to a maximum of Up to a maximum of
3 DSPs for supporting voice
ports, and transcoding
sessions
A maximum of 7
transcoding
sessions, disable
conferencing for
more transcoding
40x8 or 80x4
40x8 or 20x16 or
10x32
●
●
Remaining 5 DSPs used for
conferencing
G.729
Up to a maximum of Up to a maximum of
10x8 or 20x4 10x8 or 5x16
3 DSP for supporting voice
ports, and transcoding
sessions
A maximum of 7
transcoding
sessions, disable
conferencing for
more transcoding
Transcoding
sessions
recommended
●
●
0 DSP reserved for
transcoding
Remaining 5 DSPs used for
conferencing
●
1MFT Full T1 No SIP Trunk
or G.711
Up to a maximum of Up to a maximum of
3 DSPs for supporting voice
ports, and transcoding
sessions
A maximum of 4
transcoding
sessions, disable
conferencing for
more transcoding
40x8 or 80x4
40x8 or 20x16 or
10x32
●
●
Remaining 5 DSPs used for
conferencing
G.729
Up to a maximum of Up to a maximum of
10x8 or 20x4 10x8 or 5x16
3 DSP for supporting voice
ports, and transcoding
sessions
A maximum of 4
transcoding
sessions, disable
conferencing for
more transcoding
Transcoding
sessions
recommended
●
●
0 DSP reserved for
transcoding
Remaining 5 DSPs used for
conferencing
Localization
Cisco UC 500 series is enabled with localization for IP Phones, Voicemail and Dial Plan. Table 11 summarizes the
localization support on the platform.
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Table 11.
Localization support on UC 500 Series
Hardware Specifications
The hardware specifications for the Cisco UC 560 include physical specifications, environmental specifications,
power specifications, and regulatory compliance. Table 12 lists the physical specifications. Table 13 lists the
power requirements for the platform. Table 14 provides the environmental specifications, and Table 15 shows the
compliance information.
Table 12.
Feature
Physical Specifications for the Cisco UC 560
Description
Packaging type
Rack Mount form factor (2 rack units high)
Console port (up to 115.2 kbps)
Auxiliary port7
1
1
7 The auxiliary port on the Cisco UC 560 is the same as the console port. The port has the ability to auto-detect modem tones
and switch over to the auxiliary port capability.
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Table 13.
Feature
Power Specifications for the Cisco UC 560
Description
AC input voltage
100 to 240V AC
50 to 60 Hz
AC input frequency
AC input current
3 to 1.5A (100 to 240V)
30 to 60A (100 to 240V)
67W
AC input surge current
Power dissipation (AC)
Table 14.
Feature
Environmental Specifications for the Cisco UC 560
Description
Operating temperature
Operating humidity
32°to 104°F
●
●
10% to 85% noncondensing, operating
5% to 95% noncondensing, nonoperating
Nonoperating temperature
Operation altitude
4°to 149°F (-20°to 65°C)
●
●
●
●
104°F (40°C) at sea level
87.8°F (31°C) at 6000 ft (1800 m)
77°F (25°C) at 10,000 ft (3000 m)
34.7°F (1.5°C) per 1000 ft
Dimension
(H x W x D)
3.5 x 17.25 x 13.78 in.
(8.89 x 43.82 x 35.00 cm)
Power supply dimensions (H x W x D)
Rack height
Internal power supply
2 rack units (RU)
Weight (fully configured)
14.5 lb (6.58 kg)
Noise level (minimum and maximum)
Normal operating temperature:
●
●
●
< 81°F (27°C): 37 dBA
< 93°F (34°C): 44 dBA
54 dBA (at maximum fan speed)
Table 15.
Regulatory Compliance for the Cisco UC 560
Category
Safety
Compliance
●
●
●
●
●
IEC 60950-1
AS/NZS 60950.1
CAN/CSA-C22.2 No. 60950-1
EN 60950-1
UL 60950-1
●
●
●
●
●
Immunity
EN 55024
EN 300-386
EN 61000-6-2
EN 50082-1
EN 55024 (CISPR 24)
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Category
Compliance
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Electromagnetic compatibility (EMC)
FCC Part 15, ICES-003
EN55022, CISPR 22
AS/NZS
CNS13438
VCCI V-3
EN 55024
EN 300-386
EN 61000-3-2
EN 61000-3-3
EN 50082-1
EN 55024 (CISPR 24)
EN 61000-4-2
EN 61000-4-3
EN 61000-4-4
EN 61000-4-5
EN 61000-4-6
EN 61000-4-8
EN 61000-4-11
EN 61000-6-2
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Telecommunications
FXS/DID
TIA-968-A3
CS-03 Part I
ACIF S002
ACIF S003
ANZ PTC200
ISDN BRI S/T (voice and data BC)
TIA-968-A3
CS-03 Part VI
TBR3
ACIF S031
ANZ PTC200
MPMHAPT Japan Digital
FXO
TIA-968-A3
CS-03 Part I
TBR21
MPMHAPT Japan Analog
ACIF S002
ACIF S003
ACIF S004
ANZ PTC200
MOH interface
ACIF S038
ACIF S004
TIA-464C
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Printed in USA
C07-566560-02 09/11
Page 12 of 12
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