Preface
This section describes the objectives, audience, organization, and conventions of the Cisco Aironet
Access Point Hardware Installation Guide.
Objectives
Audience
This publication explains the steps for initial setup and configuration of the access point. This
publication also provides troubleshooting information and detailed specifications.
This publication is for the person installing and configuring a Cisco Aironet Access Point for the first
time. The installer should be familiar with network structures, terms, and concepts.
Organization
This guide contains the following sections:
Chapter 1, “Overview,” describes the features and specifications of access points.
Chapter 2, “Installation,” provides basic installation instructions.
Chapter 3, “Basic Configuration,” describes how to enter basic configuration settings.
Chapter 4, “Troubleshooting,” provides solutions to potential problems encountered during setup.
Appendix A, “Translated Safety Warnings,” lists translations of the safety warnings in this publication.
Appendix B, “Declarations of Conformity and Regulatory Information,” describes the regulatory
conventions to which the access point conforms and provides guidelines for operating access points in
Japan.
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Preface
Obtaining Documentation
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several
ways to obtain technical assistance and other technical resources. These sections explain how to obtain
technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL:
Ordering Documentation
You can find instructions for ordering documentation at this URL:
You can order Cisco documentation in these ways:
•
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from
the Ordering tool:
•
Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in
North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit comments by using the response card (if present) behind the front cover of your
document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
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Preface
Obtaining Technical Assistance
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco
Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services,
online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for
technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.
Cisco TAC Website
The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical
issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365
days a year. The Cisco TAC website is located at this URL:
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you
have a valid service contract but do not have a login ID or password, register at this URL:
Opening a TAC Case
Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are
those in which your network is minimally impaired or for which you require product information.) After
you describe your situation, the TAC Case Open Tool automatically recommends resources for an
immediate solution. If your issue is not resolved using the recommended resources, your case will be
assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:
For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely
degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers
are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is “down” or there is a critical impact to your business operations. You
and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your
business operation are negatively affected by inadequate performance of Cisco products. You and Cisco
will commit full-time resources during normal business hours to resolve the situation.
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Preface
Obtaining Additional Publications and Information
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations
remain functional. You and Cisco will commit resources during normal business hours to restore service
to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
•
•
•
Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Go
to this URL to visit the company store:
The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as
ordering and customer support services. Access the Cisco Product Catalog at this URL:
Cisco Press publishes a wide range of general networking, training and certification titles. Both new
and experienced users will benefit from these publications. For current Cisco Press titles and other
information, go to Cisco Press online at this URL:
•
Packet magazine is the Cisco quarterly publication that provides the latest networking trends,
technology breakthroughs, and Cisco products and solutions to help industry professionals get the
most from their networking investment. Included are networking deployment and troubleshooting
tips, configuration examples, customer case studies, tutorials and training, certification information,
and links to numerous in-depth online resources. You can access Packet magazine at this URL:
•
•
iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet
business strategies for executives. You can access iQ Magazine at this URL:
Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering
professionals involved in designing, developing, and operating public and private internets and
intranets. You can access the Internet Protocol Journal at this URL:
•
Training—Cisco offers world-class networking training. Current offerings in network training are
listed at this URL:
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Preface
Obtaining Additional Publications and Information
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