Cisco Systems IP Phone OL 5378 01 User Manual

C H A P T E R  
45  
Cisco IP Phone Configuration  
Cisco IP Phones as full-featured telephones can plug directly into your IP  
network. You can use the Cisco CallManager Administration phone configuration  
windows to configure the following Cisco IP Phones and devices:  
Cisco IP Phone 7900 family (models 7960, 7940, 7935, 7936, 7920, 7910,  
and 7905)  
Cisco IP Phone model 30 VIP  
Cisco IP Phone model 12 SP+  
H.323 clients  
Computer Telephony Integration (CTI) ports  
Cisco ATA 186 telephone adapter  
Cisco VG248 Analog Phone Gateway  
Note  
You configure the Cisco VG248 phone ports from the Gateway  
Configuration window of Cisco CallManager Administration. The  
following procedures apply for updating or deleting  
Cisco VG248 phone ports. See the “Gateway Configuration” section  
on page 44-1 for Cisco VG248 gateway configuration information.  
After you add a Cisco IP Phone to Cisco CallManager Administration,  
information from the RIS Data Collector service displays in the Phone  
Configuration window. When available, the IP address of the device and the name  
of the Cisco CallManager with which the device registered display.  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
For information on how to configure phones as well as H.323 clients, CTI ports,  
and other devices from Cisco CallManager Administration, see the following  
topics:  
Gateway Configuration, page 44-1  
Cisco IP Phones, Cisco CallManager System Guide  
Phone Configuration Checklist, Cisco CallManager System Guide  
Displaying the MAC Address of a Phone  
The Media Access Control (MAC) address comprises a unique, 12-character,  
hexadecimal number that identifies a Cisco IP Phone or other hardware device.  
Locate the number on a label on the bottom of the phone (for example,  
000B6A409C405 for Cisco IP Phone 7900 family models or  
SS-00-0B-64-09-C4-05 for Cisco IP Phone models SP 12+ and 30 VIP).  
Cisco CallManager makes the MAC address a required field for Cisco IP Phone  
device configuration. When entering the MAC address in Cisco CallManager  
fields, do not use spaces or dashes and do not include the “SS” that may precede  
the MAC address on the label.  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
To display the MAC address when the phone is powered on, refer to the Cisco IP  
Phone documentation that supports your phone model. The following examples  
show steps that you may perform for the Cisco IP Phone models 12 SP+ and 30  
VIP or Cisco VG248 phone ports:  
Cisco IP Phone models 12 SP+ and 30 VIP—Press ** to display the MAC  
address on the second line of the LCD display.  
Cisco VG248 phone ports—The MAC address specifies the endpoint from  
the Gateway Configuration window of Cisco CallManager Administration.  
See the “Gateway Configuration” section on page 44-1 for configuration  
information.  
Related Topics  
Gateway Configuration, page 44-1  
Cisco IP Phones, Cisco CallManager System Guide  
Phone Configuration Checklist, Cisco CallManager System Guide  
Adding a Phone  
Before a Cisco IP Phone can be used, you must use this procedure to add the  
phone to Cisco CallManager. You can also use this procedure to configure H.323  
clients, CTI ports, Cisco ATA 186 telephone adapter, or the Cisco VG248 Analog  
Phone Gateway (each of the 48 ports is recognized and configured as a phone).  
H.323 clients can be Symbol NetVision phones or Microsoft NetMeeting clients.  
CTI ports designate virtual devices that Cisco CallManager applications such as  
Cisco SoftPhone and Cisco AutoAttendant use.  
Note  
If you are planning to use a TAPI application to control CTI port devices that are  
using the Cisco TAPI Service Provider (TSP), then you may only configure one  
line per CTI port device.  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
Note  
Add the Cisco VG248 Phone Ports from the Gateway Configuration window of  
Cisco CallManager Administration. See the “Gateway Configuration” section on  
page 44-1 for configuration information.  
Procedure  
Step 1  
Step 2  
Step 3  
Choose Device > Add a Device.  
The Add a New Device window displays.  
From the Device Type drop-down list box, choose Phone and click Next.  
The Add a New Phone window displays.  
From the Phone type drop-down list, choose the appropriate phone type or device  
and click Next. After you choose a phone type, you cannot modify it.  
The Phone Configuration window displays.  
Step 4  
Enter the appropriate settings as described in Table 45-1.  
Only the settings that are appropriate to the chosen phone type appear in your  
window.  
Step 5  
Step 6  
Click Insert.  
A message displays stating that the phone has been added to the database.  
To add a directory number to this phone, click OK and enter the appropriate  
settings in the Directory Number Configuration window as described in the  
the Phone Configuration window, click Cancel.  
After you add a Cisco IP Phone to Cisco CallManager Administration,  
information from the RIS Data Collector service displays in the Phone  
Configuration window. When available, the IP address of the device and the name  
of the Cisco CallManager with which the device registered display as illustrated  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
Figure 45-1 Phone Configuration Window  
Step 7  
Reset the phone after making changes to apply the new settings. See the  
Next Steps  
If you want to configure speed-dial buttons to this phone, see the “Configuring  
Speed-Dial Buttons” section on page 45-22. If you want to configure services for  
Related Topics  
Gateway Configuration, page 44-1  
Cisco IP Phones, Cisco CallManager System Guide  
Phone Configuration Checklist, Cisco CallManager System Guide  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
Copying an Existing Phone  
If you want to manually add several similar phones to the Cisco CallManager  
database, you can add one and then copy its basic settings to apply to another  
phone. You must change at least the Media Access Control (MAC) address before  
inserting the new phone into the database.  
To copy phone settings, perform the following procedure.  
Procedure  
Step 1  
Step 2  
Step 3  
Step 4  
Choose Device > Phone.  
The Find and List Phones window displays.  
Enter search criteria to locate a specific phone and click Find.  
A list of phones that match the search criteria appears.  
Click the Copy icon for the phone whose settings you want to copy.  
The Phone Configuration window displays.  
Enter the MAC address of the new phone.  
Note  
For information on obtaining the MAC address, see the “Displaying the  
Step 5  
Step 6  
Update the appropriate settings as described in Table 45-1.  
Click Insert.  
A message displays that states that the phone has been added to the database.  
Step 7  
To add a directory number to this phone, click OK and enter the appropriate  
settings in the Directory Number Configuration window as described in the  
the Phone Configuration window, click Cancel.  
Related Topics  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
Cisco IP Phones, Cisco CallManager System Guide  
Phone Configuration Checklist, Cisco CallManager System Guide  
Resetting a Phone  
You must reset a Cisco IP Phone after you add a directory number or update its  
settings for your changes to take affect. To reset a Cisco IP Phone by using  
Cisco CallManager Administration, perform the following procedure.  
Note  
If a call is in progress, the phone does not reset until the call finishes.  
Procedure  
Step 1  
Step 2  
Choose Device > Phone.  
The Find and List Phones window displays.  
To locate a specific phone, enter search criteria and click Find.  
A list of phones that match the search criteria displays as illustrated in  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
Figure 45-2 Find and List Phones Window  
Step 3  
Step 4  
Check the check boxes next to the phones that you want to reset. To select all the  
phones in the window, check the check box in the matching records title bar.  
Click Reset Phone.  
The Reset Device window displays.  
Click one of the following buttons:  
Step 5  
Restart—Restarts the selected devices without shutting them down  
(reregisters the phones with Cisco CallManager).  
Reset—Shuts down the selected devices and brings them back up (performs  
a complete shutdown and reinitialization of the phones).  
Close—Returns you to the previous window without restarting or resetting  
the selected devices.  
Related Topics  
Cisco IP Phones, Cisco CallManager System Guide  
Phone Configuration Checklist, Cisco CallManager System Guide  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
Updating a Phone  
To update a Cisco IP Phone by using Cisco CallManager Administration, perform  
the following procedure.  
Procedure  
Step 1  
Step 2  
Step 3  
Choose Device > Phone.  
The Find and List Phones window displays.  
To locate a specific phone, enter search criteria and click Find.  
A list of phones that match the search criteria appears.  
From the list, click the name of the phone that you want to update.  
The Phone Configuration window displays.  
Step 4  
Step 5  
Step 6  
Update the appropriate settings as described in Table 45-1.  
Click Update.  
Click Reset Phone to reset or restart the phone and apply the new settings.  
Restarting the phone reregisters the phones with Cisco CallManager without  
shutting the phone down. Resetting the phone shuts down the phone and brings it  
back up (performs a complete shutdown and reinitialization of the phones).  
Related Topics  
Gateway Configuration, page 44-1  
Cisco CallManager Administration Guide  
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OL-5378-01  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
Cisco IP Phones, Cisco CallManager System Guide  
Phone Configuration Checklist, Cisco CallManager System Guide  
Deleting a Phone  
To delete a Cisco IP Phone by using Cisco CallManager Administration, perform  
the following procedure.  
Before You Begin  
If you try to delete a phone that is in use, Cisco CallManager displays an error  
message. To find out which directory numbers are using the phone, click the  
Dependency Records link from the Phone Configuration window. For more  
information about dependency records, see the “Accessing Dependency Records”  
section on page A-1. Before deleting a phone that is currently in use, you should  
perform either or both of the following tasks:  
Assign a different dir to any media resource groups that are using the media  
termination point that you want to delete. See the “Updating a Media  
Resource Group” section on page 28-5.  
Delete the media resource groups that are using the media termination point  
that you want to delete. See the “Deleting a Media Resource Group” section  
on page 28-7.  
Procedure  
Step 1  
Step 2  
Choose Device > Phone.  
The Find and List Phones window displays.  
To locate a specific phone, enter search criteria and click Find.  
A list of phones that match the search criteria displays as illustrated in  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
Figure 45-3 Find and List Phones Window  
Step 3  
Perform one of the following actions:  
Check the check boxes next to the phones that you want to delete and click  
Delete Selected.  
Delete all the phones in the window by checking the check box in the  
matching records title bar and clicking Delete Selected.  
Choose the name of the phone that you want to delete from the list to display  
its current settings and click Delete.  
A confirmation dialog displays.  
Step 4  
Click OK.  
Related Topics  
Gateway Configuration, page 44-1  
Cisco IP Phones, Cisco CallManager System Guide  
Phone Configuration Checklist, Cisco CallManager System Guide  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
Phone Configuration Settings  
Table 45-1 describes the available settings in the Phone Configuration window.  
Note  
The Product-Specific Configuration section contains model-specific fields that  
the phone manufacturer defines. Cisco CallManager dynamically populates the  
fields with default values.  
To view field descriptions and help for product-specific configuration items, click  
the “i” information icon to the right of the Product Specific Configuration heading  
to display help in a popup window.  
If you need more information, refer to the documentation for the specific phone  
that you are configuring or contact the manufacturer  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
Table 45-1 Phone Configuration Settings  
Field Description  
Device Information  
MAC Address  
Enter the Media Access Control (MAC) address that  
identifies Cisco IP Phones (hardware phones only).  
Make sure that the value comprises 12 hexadecimal  
characters.  
section on page 45-3 for information on how to access  
the MAC address.  
Cisco VG248 Analog Phone Gateway  
The MAC address for the Cisco VG248 gateway  
specifies the endpoint from the Gateway Configuration  
window of Cisco CallManager Administration. See the  
“Gateway Configuration” section on page 44-1 for  
configuration information.  
Only one MAC address exists for the Cisco VG248  
Analog Phone Gateway. All 48 ports share the same  
MAC address. Cisco CallManager requires unique MAC  
addresses for all devices.  
Cisco CallManager converts the MAC Address for each  
device by  
Dropping the first two digits of the MAC Address  
Shifting the MAC address two places to the left  
Adding the two-digit port number to the end of the  
MAC address (to the right of the number)  
EXAMPLE  
MAC Address for the Cisco VG248 is  
000039A44218  
the MAC address for registered port 12 in the  
Cisco CallManager is  
0039A4421812  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
Table 45-1 Phone Configuration Settings (continued)  
Field  
Description  
Device Name  
Enter a name to identify software-based telephones. The  
value can include 1 to 15 characters, including  
alphanumeric, dot, dash, and underscores.  
Cisco CallManager makes this field available only for  
H.323 clients and CTI ports.  
Description  
Device Pool  
Identify the purpose of the device. You can enter the user  
name (such as John Smith) or the phone location (such as  
Lobby) in this field.  
For Cisco VG248 gateways, begin the description with  
VGC<mac address>.  
Choose the device pool to which you want this phone  
assigned. The device pool defines sets of common  
characteristics for devices, such as region and date/time  
group.  
The value that you choose overrides the default value for  
this type of device. See the “Device Defaults  
Configuration” section on page 6-1.  
Calling Search Space Choose the appropriate calling search space. A calling  
search space comprises a collection of partitions that are  
searched to determine how a dialed number should be  
routed.  
AAR Calling Search Choose the appropriate calling search space for the  
Space  
device to use when it performs automated alternate  
routing (AAR). The AAR calling search space specifies  
the collection of route partitions that are searched to  
determine how to route a collected (originating) number  
that is otherwise blocked due to insufficient bandwidth.  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
Table 45-1 Phone Configuration Settings (continued)  
Field Description  
Media Resource  
Group List  
Choose the appropriate Media Resource Group List. A  
Media Resource Group List comprises a prioritized  
grouping of media resource groups. An application  
chooses the required media resource, such as a Music On  
Hold server, from the available media resources  
according to the priority order that is defined in a Media  
Resource Group List.  
If you choose <none>, Cisco CallManager uses the  
Media Resource Group that is defined in the device pool.  
For more information, see the “Media Resource  
Management” section in the Cisco CallManager System  
Guide.  
User Hold Audio  
Source  
To specify the audio source that plays when a user  
initiates a hold action, click the drop-down arrow and  
choose an audio source from the list that displays.  
If you do not choose an audio source, Cisco CallManager  
uses the audio source that is defined in the device pool or  
the system default if the device pool does not specify an  
audio source ID.  
Note  
You define audio sources in the Music On Hold  
Audio Source Configuration window. For access,  
choose Service > Music On Hold.  
Network Hold Audio To specify the audio source that is played when the  
Source  
network initiates a hold action, click the drop-down  
arrow and choose an audio source from the list that  
displays.  
If you do not choose an audio source, Cisco CallManager  
uses the audio source that is defined in the device pool or  
the system default if the device pool does not specify an  
audio source ID.  
Note  
You define audio sources in the Music On Hold  
Audio Source Configuration window. For access,  
choose Service > Music On Hold.  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
Table 45-1 Phone Configuration Settings (continued)  
Field  
Description  
Location  
Choose the appropriate location for this Cisco IP Phone.  
The location specifies the total bandwidth that is  
available for calls to and from this location. A location  
setting of None means that the locations feature does not  
keep track of the bandwidth that is consumed by this  
Cisco IP Phone.  
Note  
If this phone uses the Barge feature, set the  
Location to None.  
User Locale  
From the drop-down list box, choose the locale that is  
associated with the phone user interface. The user locale  
identifies a set of detailed information to support users,  
including language and font.  
Cisco CallManager makes this field available only for  
Cisco IP Phone 7905, 7940, and 7960 models.  
Note  
Note  
If no user locale is specified, Cisco CallManager  
uses the user locale that is associated with the  
device pool.  
If the users require information to be displayed  
(on the phone) in any language other than  
English, verify that the locale installer is  
installed before configuring user locale. Refer to  
the Cisco IP Telephony Locale Installer  
documentation.  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
Table 45-1 Phone Configuration Settings (continued)  
Field  
Network Locale  
Description  
From the drop-down list box, choose the locale that is  
associated with the phone. The network locale contains a  
definition of the tones and cadences that the phone in a  
specific geographic area uses.  
Cisco CallManager makes this field available only for  
Cisco IP Phone 7940, 7960, and 7905 models, and  
Cisco VGCPhones (phones that use the Cisco VG248  
Gateway).  
Note  
If no network locale is specified,  
Cisco CallManager uses the network locale  
associated with the device pool.  
Note  
If the users require information to be displayed  
(on the phone) in any language other than  
English, verify that the locale installer is  
installed before configuring network locale.  
Refer to the Cisco IP Telephony Locale Installer  
documentation.  
Phone Button and Expansion Module Template Information  
Phone Button  
Template  
Choose the appropriate phone button template. The  
phone button template determines the configuration of  
buttons on a phone and identifies which feature (line,  
speed dial, and so on) is used for each button.  
The value that you enter overrides the default value for  
this type of device. See the “Device Defaults  
Configuration” section on page 6-1.  
Cisco CallManager does not make this field available for  
H.323 clients or CTI ports.  
Expansion Module 1 If your phone is connected to a Cisco IP Phone 7914  
Expansion Module, choose the appropriate template.  
Expansion Module 2 If your phone is connected to a second  
Cisco IP Phone 7914 Expansion Module, choose the  
appropriate template.  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
Table 45-1 Phone Configuration Settings (continued)  
Field  
Softkey Template Information  
Softkey Template  
Description  
Choose the appropriate softkey template. The softkey  
template determines the configuration of the softkeys on  
the Cisco IP Phones 7960, 7940, and 7905.  
Firmware Load Information (Leave blank to use default.)  
Phone Load Name  
Enter the custom software for the Cisco IP Phone.  
The value that you enter overrides the default value for  
the current model. For more information, see the “Device  
Defaults Configuration” section on page 6-1.  
Cisco CallManager does not make this field available for  
H.323 clients or CTI ports.  
For more information about Cisco IP Phone software and  
configuration, refer to the Cisco IP Phone  
Administration Guide for Cisco CallManager.  
Module 1 Load  
Name  
Enter the custom software for the Cisco IP Phone 7914  
Expansion Module, if applicable.  
The value that you enter overrides the default value for  
the current model.  
Module 2 Load  
Name  
Enter the custom software for the second  
Cisco IP Phone 7914 Expansion Module, if applicable.  
The value that you enter overrides the default value for  
the current model.  
Cisco IP Phone—External Data Locations (Leave blank to use default.)  
Information  
Enter the location (URL) of the help text for the  
information (i) button. Leave this field blank to accept  
the default setting.  
Cisco CallManager displays this field only for  
Cisco IP Phone 7960 and 7940 models.  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
Directory  
Enter the server from which the phone obtains directory  
information. Leave this field blank to accept the default  
setting.  
Cisco CallManager displays this field only for  
Cisco IP Phone 7960 and 7940 models.  
Messages  
Services  
Leave this field blank (not used by Cisco CallManager).  
Enter the location (URL) for Cisco IP Phone Services.  
Leave this field blank to accept the default setting.  
Cisco CallManager displays  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
Table 45-1 Phone Configuration Settings (continued)  
Field  
Description  
Proxy Server  
Enter the host and port (for example,  
proxy.cisco.com:80) that are used to proxy HTTP  
requests for access to non-local host addresses from the  
phone HTTP client.  
service and the phone is not configured in the cisco.com  
domain, the phone uses the proxy server to access the  
URL. If the phone is configured in cisco.com domain, the  
phone accesses the URL without using the proxy because  
the phone is in the same domain as the URL.  
If you do not configure this URL, the phone attempts to  
connect directly to the URL.  
Leave this field blank to accept the default setting.  
Cisco CallManager does not display this field for  
Cisco IP Phone 7905.  
Idle  
Enter the URL that displays on the Cisco IP Phone 7960  
and Cisco IP Phone 7940 LCD when the phone has not  
been used for the time specified in Idle Timer field. For  
example, you can display a logo on the LCD when the  
phone has not been used for 5 minutes.  
Leave this field blank to accept the default setting.  
Cisco CallManager displays this field only for  
Cisco IP Phone 7960 and 7940 models.  
Idle Timer (seconds) Enter the time (in seconds) that you want to elapse before  
the URL that is specified in the Idle field displays.  
Leave this field blank to accept the value of the Idle URL  
Timer enterprise parameter.  
Cisco CallManager displays this field only for  
Cisco IP Phone 7960 and 7940 models.  
Extension Mobility (Device Profile) Information  
Enable Extension  
Mobility Feature  
Check this check box if this phone supports extension  
mobility.  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
Table 45-1 Phone Configuration Settings (continued)  
Field Description  
Log Out Profile  
This field specifies the device profile used by the device  
when no one is logged into the device using Extension  
Mobility. Choose an option from the drop-down  
selection box. Options include Use Current Device  
Settings and Select a User Device Profile. When you  
choose Select a User Device Profile, a configuration  
window displays for you to choose the user device profile  
that was already configured.  
Log In User ID  
Log In Time  
This field remains blank until a user logs in. When a user  
logs into the device using Extension Mobility, the userid  
displays in this field.  
This field remains blank until a user logs in. When a user  
logs into the device using Extension Mobility, the time  
that the user logged in displays in this field.  
Log Out Time  
This field remains blank until a user logs in and logs out.  
When a user logs into the device using Extension  
Mobility, the time that the system will log out the user  
displays in this field.  
Logout  
This button displays when a user logs into the device  
using Extension Mobility. Click the button to manually  
log out the user.  
Product Specific Configuration  
Tip Click the i button to review product-specific information for these  
settings. For additional information on disabling phone settings, see the  
“Phone Hardening” section in the Cisco CallManager System Guide.  
Configuring Speed-Dial Buttons  
You use Cisco CallManager Administration to configure speed-dial buttons for  
phones if you want to provide speed-dial buttons for users or if you are  
configuring phones that do not have a specific user assigned to them. Users use  
the Cisco IP Phone User Options windows to change the speed-dial buttons on  
their phones.  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
Procedure  
Step 1  
From the Phone Configuration window, click the Add/Update Speed Dials link  
at the top of the window.  
Note  
To display the Phone Configuration window, choose Device > Phone.  
Enter your search criteria and click Find. Choose the phone for which you  
want to configure speed-dial buttons.  
Step 2  
Step 3  
Enter the appropriate settings as described in Table 45-2.  
To apply the changes, click Update or click Update and Close to apply the  
changes and close the dialog box.  
Related Topics  
Cisco IP Phones, Cisco CallManager System Guide  
Phone Features, Cisco CallManager System Guide  
Phone Configuration Checklist, Cisco CallManager System Guide  
Speed Dial Configuration Settings  
Table 45-2 describes the speed-dial button configuration settings.  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
Table 45-2 Speed Dial Configuration Settings  
Field Description  
Speed Dial  
This field identifies the speed-dial button on the phone or  
on the Cisco IP Phone 7914 Expansion Module (for  
example, 1, 2, 3, or 4).  
Number  
Label  
Enter the number that you want the system to dial when  
the user presses the speed-dial button.  
Enter the text that you want to appear for the speed-dial  
button.  
Cisco CallManager does not make this field available for  
the Cisco IP Phone 7910.  
Character Set  
Choose the language in which the characters display on  
the speed-dial button.  
Related Topics  
Cisco IP Phones, Cisco CallManager System Guide  
Phone Features, Cisco CallManager System Guide  
Phone Configuration Checklist, Cisco CallManager System Guide  
Configuring Cisco IP Phone Services  
From a Cisco IP Phone 7960 and 7940, users can access information services,  
such as weather, stock quotes, or other services that are available to their  
company. Using Cisco CallManager Administration, you can set up the available  
services for phones. Users use the Cisco IP Phone User Options windows to  
modify the services. For information about the Cisco IP Phone User Options  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
windows, refer to the Cisco IP Phone 7960/7940 User Guide. For more  
information on maintaining services in Cisco CallManager Administration, see  
the “Cisco IP Phone Services Configuration” section on page 33-1.  
Subscribing to a Service  
To subscribe to new services for a phone, perform the following steps.  
Before You Begin  
Add the services to Cisco CallManager. For more information, see the “Adding a  
Cisco IP Phone Service” section on page 33-4.  
Procedure  
Step 1  
Step 2  
Step 3  
Choose Device > Phone.  
The Find and List Phones window displays.  
To locate a specific phone, enter search criteria and click Find.  
A list of phones that match the search criteria appears.  
Choose the phone to which you want to add a service.  
The Phone Configuration window displays.  
Step 4  
Step 5  
Step 6  
On the upper, right side of the window, click the Subscribe/Unsubscribe  
Services link.  
From the Select a Service drop-down list box, choose the service that you want to  
add to the phone.  
Click Continue.  
The window displays with the service that you chose. If you want to choose a  
different service, click Back and repeat Step 5.  
Step 7  
Click Subscribe.  
The service appears in the Your Subscribed Services list.  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Cisco IP Phones  
Related Topics  
Adding a Cisco IP Phone Service, page 33-4  
Phone Configuration Checklist, Cisco CallManager System Guide  
Updating Services  
Perform the following steps to update a service. You can update the service name  
and service parameter values, if necessary.  
Procedure  
Step 1  
Step 2  
Step 3  
Choose Device > Phone.  
The Find and List Phones window displays.  
To locate a specific phone, enter search criteria and click Find.  
A list of phones that match the search criteria appears.  
Choose the phone for which you want to update a service.  
The Phone Configuration window displays.  
Step 4  
Step 5  
Step 6  
On the upper, right side of the window, click the Update Services link.  
From the Your Subscribed Services list, choose a service.  
Update the appropriate parameter and click Update.  
Related Topics  
Adding a Cisco IP Phone Service, page 33-4  
Phone Configuration Checklist, Cisco CallManager System Guide  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
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Chapter 45 Cisco IP Phone Configuration  
Finding a Phone  
Finding a Phone  
Because you might have thousands of Cisco IP Phones in your network,  
Cisco CallManager lets you search for phones based on specified criteria. Follow  
these steps to search for a specific Cisco IP Phone in the Cisco CallManager  
database.  
Note  
The Cisco VG248 Gateway will not display when you search for phones. You can  
search for the Cisco VG248 Analog Phone ports from the Find and List Phones  
window of the Cisco CallManag  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Directory Numbers  
Step 4  
Step 5  
Enter your search text, if any, in the Find field.  
If you choose calling search space or device pool in Step 2, the options that are  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Directory Numbers  
Related Topics  
Adding a Directory Number  
Follow these instructions to add a directory number to a specific phone. You can  
configure the call waiting, call forward, and call pickup phone features while you  
are adding the directory number.  
Before You Begin  
You must add a Cisco IP Phone to Cisco CallManager before adding a directory  
number. See the “Adding a Phone” section on page 45-4 for details.  
Procedure  
Step 1  
Step 2  
Step 3  
Step 4  
Choose Device > Phone.  
The Find and List Phones window displays.  
Enter search criteria to locate a specific phone and click Find.  
A list of phones that match the search criteria displays.  
Click the device name to which you want to add a directory number.  
The Phone Configuration window displays.  
In the Directory Numbers list, click an unassigned line, such as Line 1 or Line 2.  
The Configure a Directory Number window displays.  
Enter the appropriate settings as described in Table 45-3.  
Click Insert.  
Step 5  
Step 6  
A message displays that states that the directory number has been added to the  
database.  
Step 7  
To display the Phone Configuration window, click OK. To return to the Directory  
Number Configuration window, click Cancel.  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Directory Numbers  
Step 8  
Step 9  
For the changes to take effect, click Restart Devices.  
A messages indicates the number of devices that you want to restart.  
Click OK to restart the devices, or click Cancel to cancel the process.  
Note  
Devices restart as soon as possible. During this process, the system may  
drop calls on gateways.  
Related Topics  
Cisco IP Phones, Cisco CallManager System Guide  
Phone Features, Cisco CallManager System Guide  
Phone Configuration Checklist, Cisco CallManager System Guide  
Updating a Directory Number  
Follow these instructions to update a directory number that is assigned to a  
specific phone.  
Procedure  
Step 1  
Step 2  
Choose Device > Phone.  
The Find and List Phones window displays.  
Enter search criteria to locate a specific phone.  
A list of phones that match the search criteria displays.  
Cisco CallManager Administration Guide  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Directory Numbers  
Step 3  
Step 4  
Click the name of the phone to update.  
The Phone Configuration window displays.  
From the Directory Numbers list, click the line that you want to update.  
The Directory Number Configuration window displays.  
Note  
If your phone uses a Cisco IP Phone 7914 Expansion Module, the  
Directory Numbers list displays the lines for the phone and for the  
Cisco IP Phone 7914 Expansion Module.  
Step 5  
Step 6  
Step 7  
Update the appropriate settings as described in Table 45-3.  
Click Update.  
For the changes to take effect, click Restart Devices.  
A message indicates the number of devices that you want to restart.  
Click OK to restart the devices or click Cancel to cancel the process.  
Step 8  
Note  
Devices restart as soon as possible. During this process,  
Cisco CallManager may drop calls on gateways.  
Related Topics  
Gateway Configuration, page 44-1  
Cisco IP Phones, Cisco CallManager System Guide  
Phone Features, Cisco CallManager System Guide  
Phone Configuration Checklist, Cisco CallManager System Guide  
Cisco CallManager Administration Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Directory Numbers  
Deleting a Directory Number  
Perform the following procedure to delete a directory number from a specific  
phone.  
Before You Begin  
If you try to delete a directory that is in use, Cisco CallManager displays an error  
message. To find out which devices are using the directory number, click the  
Dependency Records link from the Directory Number Configuration window.  
For more information about dependency records, see the “Accessing Dependency  
Records” section on page A-1. Before deleting a directory number that is  
currently in use, you should perform either or both of the following tasks:  
Assign a different dir to any media resource groups that are using the media  
termination point that you want to delete. See the “Updating a Media  
Resource Group” section on page 28-5.  
Delete the media resource groups that are using the media termination point that  
you want to delete. See the “Deleting a Media Resource Group” section on  
page 28-7  
Procedure  
Step 1  
Step 2  
Step 3  
Choose Device > Phone.  
The Find and List Phones window displays.  
Enter the search criteria to locate a specific phone and click Find.  
A list of phones that match the search criteria displays.  
Choose the device name that contains the directory number that you want to  
delete.  
The Phone Configuration window displays.  
From the Directory Numbers list, choose the line that you want to delete.  
The Directory Number configuration window displays.  
Click Delete.  
Step 4  
Step 5  
Step 6  
A message displays to verify that you want to delete the line.  
Click OK.  
The Phone Configuration window displays with the line deleted.  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Directory Numbers  
Step 7  
To reset or restart the phone and apply the new settings, click Reset Phone.  
Restarting the phone reregisters the phones with Cisco CallManager without  
shutting the phone down. Resetting the phone shuts down the phone and brings it  
back up (performs a complete shutdown and reinitialization of the phones).  
Related Topics  
Cisco IP Phones, Cisco CallManager System Guide  
Phone Configuration Checklist, Cisco CallManager System Guide  
Directory Number Configuration Settings  
Table 45-3 describes the fields that are available in the Directory Number  
Configuration window.  
Table 45-3 Directory Number Configuration Settings  
Field  
Description  
Directory Number  
Directory Number  
Enter a dialable phone number. Values can include  
numeric characters and route pattern wildcards and  
special characters except for (.) and (@). The directory  
number that you enter can appear in more than one  
partition.  
Shared Line next to the directory number means that the  
directory number appears on more than one device in the  
same partition. Refer to “Directory Numbers” in the  
Cisco CallManager System Guide for more information.  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Directory Numbers  
Table 45-3 Directory Number Configuration Settings (continued)  
Field  
Description  
Partition  
Choose the partition to which the directory number  
belongs. Make sure that the directory number that you  
enter in the Directory Number field is unique within the  
partition that you choose. If you do not want to restrict  
access to the directory number, choose <None> for the  
partition.  
If more than 250 partitions exist, the ellipsis (...) button  
displays next to the drop-down list box. Click the ...  
button to display the Select Partition window. Enter a  
partial partition name in the List items where Name  
contains field. Click the desired partition name in the list  
of partitions that displays in the Select item to use box,  
and click OK.  
Directory Number Settings  
Voice Mail Profile  
Choose from list of Voice Mail Profiles that are defined  
in the Voice Mail Profile Configuration.  
The first option specifies <None>, which is the current  
default Voice Mail Profile that is configured in the Voice  
Mail Profile Configuration.  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Directory Numbers  
Calling Search Space Choose the appropriate calling search space. A calling  
search space comprises a collection of partitions that are  
searched for numbers that are called from this directory  
number. The value that you choose applies to all devices  
that are using this directory number.  
Note  
Changes result in an update of the numbers that  
are listed in the Call Pickup Group field.  
You can configure calling search space for Forward All,  
Forward Busy, Forward No Answer, and Forward on  
Failure directory numbers. The value that you choose  
applies to all devices that are using this directory  
number.  
If you set the Forward All Calling Search Space field to  
<none>, Cisco CallManager uses the calling search  
spaces of the line and the phone when the user forwards  
calls by using the Cisco IP Phone User Options windows  
or the CFwdAll softkey on the phone. If you want to  
restrict users from forwarding calls on their phones, you  
must choose a restrictive calling search space from the  
Forward All Calling Search Space field; for example:  
You have two calling search spaces: Building and PSTN.  
The Building calling search space only allows users to  
call within the building, while the PSTN calling search  
space allows users to call within and outside the building.  
You assign the phone to the PSTN calling search space  
and the line on your phone to the Building calling search  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Directory Numbers  
Table 45-3 Directory Number Configuration Settings (continued)  
Field  
Description  
AAR Group  
Choose the automated alternate routing (AAR) group for  
this device. The AAR group provides the prefix digits  
that are used to route calls that are otherwise blocked due  
to insufficient bandwidth. An AAR group setting of  
None specifies that no rerouting of blocked calls will be  
attempted.  
User Hold Audio  
Source  
Choose the audio source that plays when a user initiates  
a hold action.  
Network Hold Audio Choose the audio source that plays when the network  
Source  
initiates a hold action.  
Call Waiting  
Choose the appropriate call-waiting settings. This field  
determines whether this directory number uses call  
waiting when a line is busy (On), responds with a busy  
signal (Off), or uses the default setting (Default).  
The value that you choose applies to all devices that are  
using this directory number.  
Auto Answer  
Choose one of the following options to activate the Auto  
Answer feature for this directory number:  
Auto Answer Off <Default>  
Auto Answer with headset  
Auto Answer with speakerphone (Intercom)  
Note  
Make sure that the headset or speakerphone is not  
disabled when you choose Auto Answer with  
headset or Auto Answer with speakerphone.  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Directory Numbers  
Table 45-3 Directory Number Configuration Settings (continued)  
Field  
Description  
Call Forward and Pickup Settings  
Forward All  
Voice Mail—Check this check box to use settings in the  
Voice Mail Profile Configuration window.  
Note  
When this check box is checked, you cannot  
enter a directory number in the Destination box  
or choose a Calling Search Space.  
Destination—This setting indicates the directory number  
to which all calls are forwarded.  
Use any dialable phone number, including an outside  
destination.  
Calling Search Space—This setting applies to all devices  
that are using this directory number.  
Forward Busy  
Voice Mail—Check this check box to use settings in the  
Voice Mail Profile Configuration window.  
Note  
When this check box is checked, you cannot  
enter a directory number in the Destination box  
or choose a Calling Search Space.  
Destination—Use any dialable phone number, including  
an outside destination.  
Calling Search Space—This setting applies to all devices  
that are using this directory number.  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Directory Numbers  
Table 45-3 Directory Number Configuration Settings (continued)  
Field Description  
Forward No Answer Voice Mail—Check this check box to use settings in the  
Voice Mail Profile Configuration window.  
Note  
When this box is checked, you cannot enter a  
directory number in the Destination box or  
choose a Calling Search Space.  
Destination—This setting indicates the directory number  
to which a call is forwarded when the call is not  
answered.  
Use any dialable phone number, including an outside  
destination.  
Calling Search Space—This setting applies to all devices  
that are using this directory number.  
Call Pickup Group  
Choose the number that can be dialed to answer calls to  
this directory number (in the specified partition).  
Line Settings for This Device  
Display (Internal  
Caller ID)  
Leave this field blank to have the system display the  
extension.  
Use a maximum of 30 alphanumeric characters.  
Typically, use the user name or the directory number.  
Setting applies only to the current device unless you  
check the check box at right and click the Propagate  
selected button. (The check box at right displays only if  
other devices share this directory number.)  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Directory Numbers  
Table 45-3 Directory Number Configuration Settings (continued)  
Field  
Description  
Line Text Label  
Use this field only if you do not want the directory  
number to show on the line appearance. Enter text that  
identifies this directory number for a line/phone  
combination.  
Suggested entries include boss’s name, department’s  
name, or other appropriate information to identify  
multiple directory numbers to secretary/assistant who  
monitors multiple directory numbers.  
Setting applies only to the current device unless you  
check the check box at right and click the Propagate  
selected button. (The check box at right displays only if  
other devices share this directory number.)  
External Phone  
Number Mask  
Indicate phone number (or mask) that is used to send  
Caller ID information when a call is placed from this  
line.  
You can enter a maximum of 30 number and “X”  
characters. The Xs represent the directory number and  
must appear at the end of the pattern. For example, if you  
specify a mask of 972813XXXX, an external call from  
extension 1234 displays a caller ID number of  
9728131234.  
Setting applies only to the current device unless you  
check the check box at right and click the Propagate  
selected button. (The check box at right displays only if  
other devices share this directory number.)  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Directory Numbers  
Table 45-3 Directory Number Configuration Settings (continued)  
Field  
Description  
Message Waiting  
Lamp Policy  
Use this field to configure the handset lamp illumination  
policy. Choose one of the following options:  
Use System Policy (The directory number refers to  
the service parameter “Message Waiting Lamp  
Policy” setting.)  
Always Light  
Never Light  
Setting applies only to the current device unless you  
check the check box at right and click the Propagate  
selected button. (The check box at right displays only if  
other devices share this directory number.)  
Ring Setting When  
Idle  
Use this field to configure the ring setting for the line  
appearance when an incoming call is received and no  
other active calls exist on that device. Choose one of the  
following options:  
Use system default  
Disable  
Flash only  
Ring once  
Ring  
Ring Setting When  
Active  
From the drop-down list box, choose the ring setting that  
is used when this phone has another active call on a  
different line. Choose one of the following options:  
Use system default  
Disable  
Flash only  
Ring once  
Ring  
Character Set  
Choose the language in which you want the phone  
information to display.  
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Chapter 45 Cisco IP Phone Configuration  
Configuring Directory Numbers  
Related Topics  
Gateway Configuration, page 44-1  
Cisco IP Phones, Cisco CallManager System Guide  
Phone Features, Cisco CallManager System Guide  
Phone Configuration Checklist, Cisco CallManager System Guide  
Cisco CallManager Administration Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
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