Canon Scanner CR 55 User Manual

Canon Check Reader  
Startup Manual  
Please read this manual before operating this unit. After you finish  
reading this manual, store it in a safe place for future reference.  
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READ CAREFULLY BEFORE OPENING THE SEALED DISK PACKAGE  
CANON SOFTWARE LICENSE AGREEMENT  
IMPORTANT-READ THIS AGREEMENT BEFORE OPENING THE SEALED DISK PACKAGE! BY OPENING THE  
SEALED DISK PACKAGE, YOU ARE DEEMED TO AGREE TO BE BOUND BY THIS AGREEMENT.  
This legal document is a license agreement between you and Canon Electronics Inc. ("Canon"). BY OPENING THE SEALED DISK  
PACKAGE, YOU ARE DEEMED TO AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE  
TERMS OF THIS AGREEMENT, DO NOT OPEN THE SEALED DISK PACKAGE AND PROMPTLY RETURN THE CANON SCANNER, THE  
DISK PACKAGE CONTAINING SCANNER DRIVER SOFTWARE PROGRAMS AND/OR SCANNER UTILITY SOFTWARE PROGRAM  
PROPRIETARY TO CANON OR ITS LICENSOR (THE "SOFTWARE") AND THE ACCOMPANYING DOCUMENTATION AND OTHER ITEMS  
TO THE PLACE WHERE YOU OBTAINED THEM FOR A REFUND BEFORE THEY ARE USED OR OPENED OR UNPACKED.  
In consideration of the right to use the SOFTWARE, you agree to abide by the terms and conditions of this Agreement.  
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physically transfer the SOFTWARE from one computer to another provided that the SOFTWARE is used on only one computer at any time.  
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convert to another programming language the SOFTWARE or accompanying documentation, except as expressly provided herein.  
Except as expressly permitted under the applicable law, you shall not alter, modify, disassemble, decompile or otherwise reverse engineer the  
SOFTWARE or accompanying documentation and you also shall not have any third party do so.  
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any other copying of the SOFTWARE is a violation of this Agreement. You must reproduce and include the copyright notice on the back-up copy.  
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SOFTWARE. No updates, fixes or support will be made available for the SOFTWARE.  
4. LIMITED WARRANTY AND DISCLAIMER OF INDEMNITY: Canon, Canon's affiliate, their distributor or dealer will not guarantee  
uninterrupted service, or absence or correction of errors. Therefore, the SOFTWARE is licensed on an "AS IS" basis without warranty of any kind. The  
diskette on which the SOFTWARE is recorded is warranted against defective material or workmanship under normal use for a period of ninety (90) days  
from the date you purchased the same as evidenced by a receipt or otherwise. The limited warranty does not apply if the failure of the diskette resulted  
from accident, abuse or misapplication of the SOFTWARE and shall not extend to anyone other than the original user of the SOFTWARE.  
CANON, CANON'S AFFILIATE, THEIR DISTRIBUTOR OR DEALER DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY  
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE SOFTWARE OR  
ACCOMPANYING DOCUMENTATION.  
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INCLUDING CONSEQUENTIAL OR INCIDENTAL LOSS OR DAMAGE SUCH AS LOSS OF PROFITS, EXPENSE OR INCONVENIENCE,  
WHATSOEVER CAUSED BY OR ARISING OUT OF THE SOFTWARE, ACCOMPANYING DOCUMENTATION OR THE USE THEREOF.  
CANON, CANON'S AFFILIATE, THEIR DISTRIBUTOR OR DEALER SHALL HAVE NO OBLIGATION TO INDEMNIFY YOU  
AGAINST ANY CLAIM OR SUIT BROUGHT BY A THIRD PARTY ALLEGING THAT THE SOFTWARE, ACCOMPANYING  
DOCUMENTATION OR THE USE THEREOF INFRINGES ANY INTELLECTUAL PROPERTY OF SUCH THIRD PARTY.  
THE ABOVE IS CANON'S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY IN CONNECTION WITH THE SOFTWARE AND  
ACCOMPANYING DOCUMENTATION.  
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Agreement by destroying the SOFTWARE and any copy thereof. This Agreement will also terminate if you fail to comply with any of the terms of this  
Agreement. In addition to Canon enforcing its respective legal rights, you must then promptly destroy the SOFTWARE and any copy thereof.  
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or disclosure is subject to restrictions as set forth in either subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at  
DFARs 252.227-7013 or subparagraph (c) (1) and (2) of the Commercial Computer Software Restricted Rights Clause at FAR 52.227-19, as applicable.  
7. SEVERABILITY: In the event that provision of this Agreement is declared or found to be illegal by any court or tribunal of competent  
jurisdiction, such provision shall be null and void with respect to the jurisdiction of that court or tribunal and all the remaining provisions of this  
Agreement shall remain in full force and effect.  
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AGREEMENT, UNDERSTOOD IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU ALSO AGREE THAT THIS  
AGREEMENT IS THE COMPLETE AND EXCLUSIVE STATEMENT OF AGREEMENT BETWEEN YOU AND CANON CONCERNING THE  
SUBJECT MATTER HEREOF AND SUPERSEDES ALL PROPOSALS OR PRIOR AGREEMENTS, VERBAL OR WRITTEN, AND ANY OTHER  
COMMUNICATIONS BETWEEN YOU AND CANON RELATING TO THE SUBJECT MATTER HEREOF. NO AMENDMENT TO THIS  
AGREEMENT SHALL BE EFFECTIVE UNLESS SIGNED BY A DULY AUTHORIZED REPRESENTATIVE OF CANON.  
Should you have any questions concerning this Agreement, or if you desire to contact Canon for any reason, please write to Canon's local affiliate.  
ii  
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International ENERGY STAR® Office Equipment Program  
As an ENERGY STAR® Partner, Canon Electronics Inc., has determined that this machine  
meets the ENERGY STAR® Program guidelines for energy efficiency.  
The International ENERGY STAR® Office Equipment Program is an international program  
that promotes energy saving through the use of computers and other office equipment.  
The program backs the development and dissemination of products with functions that  
effectively reduce energy consumption. It is an open system in which business  
proprietors can participate voluntarily. The targeted products are office equipment, such  
as computers, monitors, printers, fax, machine, copiers, and scanners. The standards and  
logos are uniform among participating nations.  
Trademarks  
• Canon and the Canon logo are registered trademarks of Canon Inc. in the United States and may also be trademarks or  
registered trademarks in other countries.  
• Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and other countries.  
• Intel and Pentium are registered trademarks of Intel Corporation.  
• ENERGY STAR® is a U.S. registered mark.  
• Adaptec is registered trademark of Adaptec Inc.  
• Other product and company names herein may be the trademarks of their respective owners.  
Copyright  
Copyright 2005 by CANON ELECTRONICS INC. All rights reserved.  
No part of this publication may be reproduced or transmitted in any form or by any means, electronic or  
mechanical, including photocopying and recording, or by any information storage or retrieval system  
without the prior written permission of CANON ELECTRONICS INC.  
Disclaimers  
The information in this document is subject to change without notice.  
CANON ELECTRONICS INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS  
MATERIAL, EITHER EXPRESS OR IMPLIED, EXPECT AS PROVIDED HEREIN, INCLUDING WITHOUT  
LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A  
PARTICULAR PURPOSE OF USE OR NON-INFRINGEMENT. CANON ELECTRONICS INC. SHALL NOT  
BE LIABLE FOR ANY DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE, OR  
LOSSES OR EXPENSES RESULTING FROM THE USE OF THIS MATERIAL.  
iii  
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INTRODUCTION  
Thank you for purchasing the Canon CR-55 Check Reader scanner. Please  
read this manual thoroughly before using the machine to familiarize yourself  
with its capabilities, and to make the most of its many functions. After reading  
this manual, store it in a safe place for future reference.  
Manuals for the Check Reader  
The Canon CR-55 Check Reader has a Startup Manual (this manual) and  
online help.  
Please refer to the Startup Manual regarding the handling of the scanner, such  
as installation of software and setting up the scanner. The online help explains  
how to use the enclosed software, Scanning Utility for CR-55.  
Canon Check Reader  
Startup Manual  
Canon Check Reader  
Startup Manual  
Please read this manual before operating this unit. After you finish  
reading this manual, store it in safe place for future reference.  
Please read this manual before operating this unit. After you finish  
a
reading this manual, store it in  
a
safe place for future reference.  
Startup Manual  
Explains how to set up the scanner,  
make connections, install software, and  
other procedures.  
Be sure to read it before using the  
scanner.  
Installing the Scanner  
(See p. 15.)  
Installing the Scanning  
Utility (See p. 17.)  
Canon Driver Help  
Explains how to use the Canon  
Driver for CR-55.  
Scanning Utility Help  
Explains how to use the  
Scanning Utility for CR-55.  
INTRODUCTION  
1
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Symbols Used in This Manual  
The follwing symbols are used in this manual to explain procedures,  
restrictions, handling precautions, and instructions that should be observed for  
safety.  
WARNING  
Indicates a warning concerning operations that may lead to death  
or injury to persons if not performed correctly. To use the  
machine safely, always pay attention to these warnings.  
CAUTION  
Indicates a caution concerning operations that may lead to injury  
to persons, or damage to property if not performed correctly. To  
use the machine safely, always pay attention to these cautions.  
IMPORTANT  
Indicates operational requirements and restrictions. Be sure to read these items  
carefully to operate the machine correctly, and avoid damage to the machine.  
Note  
Indicates a clarification of an operation, or contains additional explanations  
for a procedure. Reading these notes is highly recommended.  
2
INTRODUCTION  
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Contents  
INTRODUCTION.......................................................................................................... 1  
Manuals for the Check Reader ......................................................................................... 1  
Symbols Used in This Manual ........................................................................................ 2  
Before Using the Scanner ......................................................................................... 4  
Important Safety Instructions ......................................................................................... 4  
Installation Location ......................................................................................................... 4  
Power ............................................................................................................................... 5  
Moving the Scanner ......................................................................................................... 5  
Handling ........................................................................................................................... 6  
Disposal............................................................................................................................ 7  
Features of the CR-55.................................................................................................... 8  
Checking the Packing List .............................................................................................. 9  
Removing the Protective Packing Tape .......................................................................... 10  
Names and Functions of Parts..................................................................................... 12  
Installing the Scanner.............................................................................................. 15  
Installation Requirements ............................................................................................ 15  
Installation Procedure .................................................................................................. 16  
Installing the Scanning Utility ....................................................................................... 17  
Connecting the Power Cord ......................................................................................... 21  
Connecting the Scanner to Your PC ............................................................................. 22  
Turning the Power ON/OFF .......................................................................................... 23  
Turning the Power ON .................................................................................................... 23  
Turning the Power OFF .................................................................................................. 26  
Installing the Ink Cartridge ........................................................................................... 27  
Installation Procedure .................................................................................................... 27  
Scanning Utility Software........................................................................................ 31  
Using the Scanning Utility ............................................................................................ 31  
Uninstalling the Scanning Utility................................................................................... 34  
Using the Scanner.................................................................................................... 37  
Documents ................................................................................................................... 37  
Document Types ............................................................................................................. 37  
Placing Documents ........................................................................................................ 38  
Calibrating Paper Thickness ........................................................................................ 40  
Adjusting the Print Position .......................................................................................... 43  
Double Feed Detection ................................................................................................ 44  
Regular Maintenance ............................................................................................... 45  
Cleaning the Scanner ..................................................................................................... 45  
Cleaning the Inside of the Scanner ................................................................................ 45  
Cleaning the Sensor Glass and the Rollers ................................................................... 46  
Cleaning the Magnetic Heads ........................................................................................ 49  
Cleaning Around the Ink Head and Ink Absorber ........................................................... 50  
Replacing the Ink Cartridge ......................................................................................... 53  
Troubleshooting ....................................................................................................... 55  
Clearing a Paper Jam .................................................................................................. 56  
The Scanner Does Not Turn ON .................................................................................. 57  
The PC Does Not Recognize the Scanner................................................................... 58  
Scanning Is Slow.......................................................................................................... 58  
Images Are Not Scanned ............................................................................................. 59  
Documents Do Not Feed Properly ............................................................................... 59  
Scanned Images Are Not Correct ................................................................................ 60  
Specifications........................................................................................................... 61  
Index .............................................................................................................63  
Contents  
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3
Before Using the Scanner  
Important Safety Instructions  
In order to ensure safe operation, be certain to read the cautions described  
below.  
Installation Location  
The performance of this scanner is affected by the environment in which it is  
installed. Make sure that the location where the scanner is installed meets the  
following environmental requirements:  
• Avoid locations exposed to direct sunlight. If the scanner must be placed in  
such a spot, hang a heavy curtain, or similar object to shade the scanner.  
• Avoid dusty locations. Dust can get inside the scanner and cause problems.  
• Avoid warm or humid locations, such as in the vicinity of a water faucet,  
water heater, or humidifier, and avoid locations where the fumes from  
ammonia, paint thinner, or other volatile chemicals may be present.  
• Avoid unstable surfaces and locations subject to vibration.  
• Avoid locations that are subject to rapid temperature changes.  
Condensation inside of the scanner can result in inferior image quality. Use  
this scanner under the following environmental conditions:  
Temperature: 10˚C to 32.5˚C (50˚F to 90.5˚F)  
Humidity:  
20% to 80% RH  
20% to 50% RH when using the imprinter  
• Avoid locating the scanner near equipment that generates electromagnetic  
fields, including speakers, televisions, and radios.  
4
Before Using the Scanner  
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Power  
• Connect only to a power outlet of the rated voltage and power supply  
frequency (either 120 V, 60 Hz or 220-240 V, 50/60 Hz, depending on your  
region).  
• Do not connect to power outlets with other electrical devices. Also, when  
using an extension cord, make sure that the extension cord is rated for the  
current requirements of the scanner.  
• Disassembling and/or reassembling the AC adapter is extremely dangerous  
and should not be attempted under any circumstances.  
• Do not place heavy objects on the AC adapter or power cord. Do not place  
the adapter or cords in an area where they are likely to be stepped on.  
• Do not use the power cord while it is bundled.  
• Never pull directly on the power cord. To remove the plug from the outlet,  
grasp the plug directly and remove it from the outlet.  
• Keep the area around the power plug clear of articles so that the power plug  
can be disconnected in an emergency.  
Use only the AC adapter provided with the product. Do not use the scanner’s  
AC adapter with any other product.  
Model: MG1-3607  
• If you have any questions about the AC adapter, contact your local  
authorized Canon dealer or service representative for further information.  
Moving the Scanner  
• The scanner weighs approximately 4.4 lb (2 kg). When moving the  
scanner, always hold it with both hands to avoid dropping it. If held with  
one hand it can fall and be damaged or break.  
• Make sure to disconnect the interface cable and power cord. If the scanner  
is transported with these items plugged in, the plugs and connectors may be  
damaged due to physical shock.  
Before Using the Scanner  
5
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Handling  
WARNING  
• Do not place flammable chemicals, such as alcohol or paint thinner, near  
the scanner.  
• Do not cut, damage, or modify the power cord. Do not place heavy objects  
on the power cord, do not pull on the power cord, and do not bend the  
power cord sharply.  
• Do not plug in or unplug the power cord with wet hands.  
• Do not use multioutlet adapters to connect multiple devices to one outlet.  
• Do not tie up or bundle the power cord. Push the plug in as far as it will go  
when plugging in the power cord.  
• Only use the power cord that was provided with this scanner.  
• Do not attempt to disassemble or modify this scanner.  
• Do not use flammable sprays near this scanner.  
• Always turn the scanner OFF and unplug the power cord before cleaning  
this scanner.  
• To clean this scanner, dampen a cloth in a mild detergent solution and then  
wring the cloth out thoroughly. Do not use flammable liquids to clean the  
scanner, including alcohol, benzene, or paint thinner.  
• If the scanner ever makes a strange noise, emits smoke or a strange odor,  
becomes hot, or if the scanner does not operate at all even though the  
power is ON, immediately turn the scanner OFF and unplug the power  
cord. Contact your local authorized Canon dealer or service representative  
to have the scanner serviced.  
• Do not drop, kick, or otherwise strike the scanner. If the scanner does  
somehow become damaged, immediately turn the scanner OFF and unplug  
the power cord. Contact your local authorized Canon dealer or service  
representative to have the scanner serviced.  
• Always turn the scanner OFF and unplug the power cord before moving the  
scanner.  
CAUTION  
• Do not install the scanner on a wobbly platform, a sloped surface, or any  
other type of unstable location. Do not install the scanner in a location that  
is subject to vibration. The scanner could injure someone if it falls or tips  
over.  
• Do not block the ventilation openings. Doing so could cause the scanner to  
overheat, creating a risk of fire.  
6
Before Using the Scanner  
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• Do not place paper clips, staples, necklaces, or any other metallic objects  
on top of the scanner. Liquids or small metallic objects that get inside of  
the scanner create a risk of fire or electrical shock. If such foreign matter  
does get inside of the scanner, unplug the power cord immediately, and  
then contact your local authorized Canon dealer or service representative  
for assistance.  
• Do not install the scanner in a dusty or humid location. Doing so creates a  
risk of fire or electrical shock.  
• Do not place objects on top of the scanner. The object could injure  
someone if it falls or tips over.  
• To prevent any risk of fire or electrical shock, be sure that the power source  
meets the power requirements of the scanner.  
• When unplugging the power cord, always grasp the plug. Pulling on the  
cord itself could expose or break the wires in the power cord, damaging the  
cord and creating a risk of fire or electrical shock.  
• To allow you to easily unplug the power cord at any time, do not place  
other objects around the power outlet. Such obstacles could prevent you  
from unplugging the power cord quickly in an emergency.  
• Do not spill liquids or flammable chemicals (such as alcohol, paint thinner,  
or benzene) on the scanner. Doing so creates a risk of fire or electrical  
shock.  
• If the scanner will not be used for an extended period of time, unplug the  
power cord for safety’s sake.  
• When operating this scanner, avoid wearing loose fitting clothing, dangling  
jewelry, or other material that could get pulled into the scanner. Injury  
could result. Be especially careful if you are wearing a necktie or have long  
hair. In the event that some article or clothing does get caught in the  
scanner, turn the power OFF immediately.  
• Be careful when placing paper in the scanner and when removing jammed  
paper. It is possible to cut your hand on the edge of a sheet of paper.  
Disposal  
When disposing of this scanner, be sure to follow all local ordinances and  
laws or consult with the retailer who sold you the scanner.  
Before Using the Scanner  
7
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Features of the CR-55  
The Canon CR-55 Check Reader is a scanner with magnetic heads that can  
read checks and other documents that are printed with MICR (Magnetic Ink  
Character Recognition) compatible fonts and is capable of OCR (Optical  
Character Recognition).  
The main features of the CR-55 are listed below.  
Compact Size  
5.5" x 8.8" x 7.4" (W x D x H), 140 mm x 223 mm x 188 mm (W x D x H)  
Supports Large Documents  
Documents up to 4.2" x 9.0" (106 mm x 228 mm) can be scanned.  
USB 2.0 Interface  
Connecting to a computer is done with Hi-Speed USB 2.0 protocol.  
Color/Grayscale Support  
Documents can be scanned in 24-bit color or 256-level grayscale in  
addition to black & white.  
Reads MICR Characters  
A magnetic head is used to scan MICR characters that have been printed  
with magnetic ink or toner.  
Supports OCR (Optical Character Recognition)  
Character images, such as E13B, OCR-A, OCR-B, and check writer are  
recognized as characters by the OCR function.  
Easy Maintenance  
Maintenance covers make handling paper jams and cleaning easy.  
Imprinter  
An imprinter mechanism, which prints text on documents as they are  
scanned, comes standard equipped with the scanner. The imprinter’s ink  
cartridge is not included, and must be purchased separately. (See p. 27.)  
Paper Thickness Adjustment Dial  
Adjusts the gap between the separation roller and feeding roller to the  
thickness of the paper being fed. (See p. 42.)  
Double Feed Detection Sensor  
The scanner can detect double fed documents via an infrared sensor. (See  
p. 44.)  
Note  
Some functions may not be available depending on the software you are  
using.  
8
Before Using the Scanner  
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Checking the Packing List  
The contents of the carton in which this scanner is shipped are described  
below. If anything is missing or damaged, contact your local authorized  
Canon dealer or service representative.  
CR-55 Scanner  
Power Cord  
AC Adapter  
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Startup Manual  
(This Manual)  
CR-55  
Setup Disc  
(CD-ROM)  
USB Interface Cable  
Warranty Card  
Registration Card  
(U.S.A. and Canada only)  
(U.S.A. and Canada only)  
Note  
• Remove all of the protective tape from the CR-55. (See “Removing the  
Protective Packing Tape,” on page 10.)  
• The CR-55 setup disk is in the Startup Manual (this manual).  
• Items included in this package may change without notice.  
• Keep the carton and the packing material for future use if it is ever  
necessary to store or transport the scanner.  
Before Using the Scanner  
9
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Removing the Protective Packing Tape  
Remove all of the protective packing tape before using the scanner.  
1 Remove the protective tape (indicated by the ) from the scanner.  
2 While lowering the OPEN lever, open the reading unit.  
Reading Unit  
10  
Before Using the Scanner  
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3 Remove the protective tape (indicated by the ) from the reading unit.  
4 Gently close the reading unit until it clicks into place.  
Before Using the Scanner  
11  
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Names and Functions of Parts  
This section explains the name and function of each part. Familiarize yourself  
with the parts before installing the scanner.  
Front View  
Document Feed  
Opening  
Imprinter Cover  
Document Eject  
Opening  
Maintenance Cover  
Open this cover to  
clear paper jams or  
clean the scanner.  
(See p. 46 and p. 56.)  
Paper Thickness  
Adjustment Dial  
Eject Stopper  
Adjust the gap between the  
separation roller and feeding  
roller to the thickness of the  
paper being fed. (See p. 42.)  
Adjust to match the  
length of the document.  
(See p. 39.)  
Document  
Feed Tray  
Pull out to load  
documents. (See p. 38.)  
Power Indicator  
Lights green when the power  
is turned ON. (See p. 23.)  
12  
Before Using the Scanner  
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Inside of the Imprinter Cover  
Ink Cartridge  
The ink cartridge is not  
included, and must be  
purchased separately.  
(See p. 27.)  
Print Position Adjustment  
Lever  
Adjusts the print position.  
(See p. 43.)  
Lock Lever  
Locks the ink cartridge in place.  
(See p. 29 and p. 54.)  
Inside of the Maintenance Cover  
Ink Absorber  
Absorbs any ink that leaks  
out of the ink cartridge.  
(See p. 50.)  
Magnetic Heads for MICR  
Reads MICR text printed in  
magnetic ink. (See p. 49.)  
Separation Roller  
Separates a stack of documents into  
single sheets one by one. (See p. 42.)  
Feeding Roller  
Feeds the document. (See p. 42.)  
Before Using the Scanner  
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13  
Rear View  
Reading Unit  
(Access Hatch)  
Open to clear paper jams  
or clean the scanner.  
(See p. 46 and p. 56.)  
Connectors/  
Power Switch  
Connectors/Power Switch  
Power Switch  
Turns the scanner power ON  
or OFF. (See p. 23 and p. 26.)  
Power Connector  
USB Connector  
Connect the included AC  
adapter plug. (See p. 21.)  
Connect a Hi-Speed  
USB 2.0 compliant USB  
cable. (See p. 22.)  
14  
Before Using the Scanner  
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Installing the Scanner  
Installation Requirements  
In order to use the CR-55, your computer must satisfy the following system  
requirements:  
• A computer that meets the following specifications:  
• CPU: Pentium 4 (1.5 GHz or higher)  
• Memory: 256 MB or more  
• Hard disk: 400 MB or more available space  
• CD-ROM drive  
• Hi-Speed USB 2.0 interface  
• Extension slot: PCI or CardBus (for interface cards)  
• Monitor: Resolution of 1024 x 768 (XGA) or better recommended  
• Use the standard equipped Hi-Speed USB 2.0 interface,or use one of the  
following interfaces that are recommended for this scanner:  
• Adaptec USB 2.0 interface cards (PCI bus type)  
• USB2connect2000LP (AUA-2000)  
• USB2connect3100 (AUA-3100LP)  
• USB2connect5100LP (AUA-5100)  
• Adaptec USB 2.0 interface cards (card bus type)  
• USB2connect for Notebooks (AUA-1420)  
• One of the following operating systems:  
• Microsoft Windows 2000 Professional SP3 or later  
• Microsoft Windows XP Professional SP1 or later  
• Microsoft Windows XP Home Edition SP1 or later  
IMPORTANT  
• Use the most recent version of the USB 2.0 driver provided by Microsoft.  
Contact your local authorized Canon dealer or service representative for  
more detailed information.  
Computer operations are not guaranteed for all standard equipped computer  
USB interfaces. If the computer’s standard USB interface does not operate  
normally, then use a recommended Hi-Speed USB 2.0 interface card.  
• The USB cable you use should be the one originally bundled with the  
scanner, or a Hi-Speed USB 2.0 compatible cable.  
If the CPU, memory, interface card, and other specifications do not satisfy the  
installation requirements, the scanning speed may be greatly reduced and  
transmission may take a long time.  
• Even if the computer satisfies the recommended specifications, the  
scanning speed may vary, depending on the scan settings.  
• Make sure that the device driver and application software that you will be  
using are compatible with your PC, the system configuration, and the  
type of interface card that you are using.  
Installing the Scanner  
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Installation Procedure  
When installing the CR-55 for the first time, be sure to install the  
accompanying application software before connecting the CR-55 to the  
computer.  
The procedure for installing the scanner is outlined below.  
1. Install Scanning Utility for CR-55.  
(See “Installing the Scanning Utility,” on p. 17.)  
2. Connect the power cord to the scanner.  
(See “Connecting the Power Cord,” on p. 21.)  
3. Connect the scanner to the PC.  
(See “Connecting the Scanner to Your PC,” on p. 22.)  
4. Turn ON the scanner.  
(See “Turning the Power ON,” on p. 23.)  
Note  
Do not connect the CR-55 before installing the accompanying application  
software. Connecting the CR-55 to a computer before installing the  
application software will cause the Found New Hardware Wizard to appear.  
If this happens, click [Cancel] to exit the wizard.  
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Installing the Scanning Utility  
Scanning Utility for CR-55 is dedicated application software for the CR-55.  
After installing the scanning utility, the installer proceeds to install the CR-55  
device driver.  
1 Turn ON your computer. Windows starts.  
2 Log on as a user with Administrator privileges.  
3 Insert the setup disc into the PC’s CD-ROM drive.  
4 Click the [Start] button, and then select [Run].  
The [Run] dialog box appears.  
5 In the Open box, enter “D:\SU55\SETUP.EXE” (assuming that “D” is the  
letter assigned to your CD-ROM drive), and then click the [OK] button.  
The installer starts.  
Installing the Scanner  
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6 Follow the instructions that appear on the screen to install the software.  
1. Select the installation language, and then click [OK].  
2. Read the Welcome text, and then click [Next].  
3. Read the License Agreement text, and then click [Yes].  
4. Read the Choose Destination Location text, and then click [Next].  
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5. Installation of the scanning utility starts.  
6. After the scanning utility is installed, installation of the Canon driver starts.  
7. This completes the installation.  
Installing the Scanner  
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7 After installation is complete, click the [Finish] button to exit the installer.  
Note  
Installing the scanning utility will put the [Scanning Utility for CR-55] icon  
on your Windows Start menu. (See “Using the Scanning Utility,” on p. 31.)  
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Connecting the Power Cord  
Perform the following steps to connect the power cord.  
WARNING  
Make sure to use the power cord and AC adaptor provided  
with the scanner.  
Make sure the scanner is turned OFF when performing this  
operation.  
1 Connect the bundled power cord q to the AC adaptor.  
2 Connect the AC adaptor power cord into the power connector w on the rear  
of the scanner, and connect the power connect into a power outlet e.  
Installing the Scanner  
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Connecting the Scanner to Your PC  
This section describes the procedure for connecting the scanner to a computer  
using a USB connection.  
USB Interface Connection  
• If the interface is not Hi-Speed USB 2.0 compatible, the scanning speed  
will be slower.  
• Be sure to use the USB cable bundled with the scanner or a Hi-Speed  
USB 2.0 compatible cable.  
• When using a USB extension card that supports Hi-Speed USB 2.0, be  
sure to choose one verified for use with the scanner. (See p. 15.)  
1 Connect the type A plug to the scanner.  
2 Connect the type B plug to the computer.  
Computer  
CR-55  
Hi-Speed USB 2.0 compatible cable  
Type A Plug  
Type B Plug  
Note  
• The CR-55 passed the Hi-Speed USB 2.0 certification test. However,  
computer operations are not guaranteed for all standard equipped  
computer USB interfaces. If the computer’s standard USB interface does  
not operate normally, then use a recommended Hi-Speed USB 2.0  
interface card.  
• When using a USB hub, be sure to use the one compatible with USB 2.0.  
• When the application is running, do not turn the scanner OFF or unplug  
the interface cable.  
• Do not connect multiple CR-55 scanners to one computer.  
22  
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Turning the Power ON/OFF  
Follow the procedures described below when turning the power ON or OFF.  
Turning the Power ON  
1 Turn ON your computer, Windows starts.  
2 Log on as a user with Administrator privileges.  
3 Turn ON the scanner.  
The power switch is on the rear of the scanner.  
Push the power switch to the right to turn ON the scanner. The power  
indicator lights green when the power is ON.  
WARNING  
If the scanner makes a strange noise, emits smoke or a strange odor,  
becomes hot, or if the scanner does not operate at all even though  
the power is ON, immediately turn the scanner OFF and disconnect  
the power cord from the power outlet. Contact your local authorized  
Canon dealer or service representative to have the scanner serviced.  
4 Windows recognizes the scanner as CANON CR-55 USB and installs the  
device driver.  
The INF file is installed by the scanning utility. The dialog box that is  
displayed depends on the Windows version:  
Installing the Scanner  
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• Windows 2000 Professional  
The Digital Signature Not Found dialog box is displayed. Click [Yes] to  
continue installation.  
• Windows XP  
The Found New Hardware Wizard starts.  
1. On the Welcome to the Found New Hardware Wizard screen, select [Install  
the software automatically (Recommended)], and then click the [Next] button.  
2. The Hardware Installation dialog box is displayed. Although a message  
is displayed indicating that the driver "has not passed Windows logo  
testing", click the [Continue Anyway] button.  
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3. Click the [Finish] button on the Completing the Found New Hardware  
Wizard screen.  
Note  
The CR-55 is registered as “CANON CR-55 USB” in the Imaging Device  
directory.  
Installing the Scanner  
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Turning the Power OFF  
CAUTION  
If the scanner will not be used for an extended period of time,  
unplug the power cord for safety’s sake.  
1 Exit the scanning utility.  
2 Turn OFF the scanner.  
The power switch is located on the lower left rear corner of the scanner. To  
turn the scanner OFF, push the power switch to the left. When the power  
indicator turns OFF, the scanner is OFF.  
Note  
• Exit the scanning utility before turning OFF the scanner. Turning OFF  
the scanner before exiting the scanning utility can cause unstable  
operation of the computer.  
• Wait at least 10 seconds before turning the scanner back ON after it has  
been turned OFF.  
WARNING  
If the scanner makes a strange noise, emits smoke or a strange  
odor, becomes hot, or if the scanner does not operate at all even  
though the power is ON, immediately turn the scanner OFF and  
disconnect the power cord from the power outlet. Contact your  
local authorized Canon dealer or service representative to have  
the scanner serviced.  
26  
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Installing the Ink Cartridge  
This section describes how to prepare the ink cartridge so that you can use the  
imprinter to print text on scanned documents.  
The ink cartridge is not included with the scanner. Purchase an ink cartridge  
separately, as shown below.  
Manufacturer: Hewlett Packard  
Model numbers: C6602B (blue)  
C6602G (green)  
C6602R (red)  
Installation Procedure  
Perform the following steps to install the ink cartridge.  
1 Hook your finger around the open lever and open the maintenance cover.  
Note  
When you open the maintenance cover, the power indicator blinks.  
2 Open the imprinter cover.  
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3 Remove the ink cartridge from its bag.  
Tag  
Ink Jet Nozzle  
Contacts  
IMPORTANT  
Do not touch the ink cartridge contacts. This can cause a bad electrical  
contact and reduced print quality.  
4 Grasp the tag and then peel off the tape covering the ink jet nozzle.  
IMPORTANT  
Do not touch the ink jet nozzle or contacts after peeling off the tag and tape.  
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5 Load the ink cartridge as illustrated.  
6 Push in the ink cartridge until it clicks into place.  
7 Make sure that the ink cartridge lock lever locks the ink cartridge into the  
correct position.  
If the cartridge does not load  
properly, see p. 30.  
Ink Cartridge Lock Lever  
Installing the Scanner  
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IMPORTANT  
If the ink head drops back when installed, the two ink cartridge pins will not  
fit into the holes on the carriage. Push back the ink cartridge lock lever q  
in the direction of the arrow and reset the cartridge in the correct position  
w.  
Ink Cartridge  
Holes  
Ink Cartridge  
Pins  
8 Gently close the imprinter cover.  
9 Gently close the maintenance cover until it clicks into place.  
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Scanning Utility Software  
Using the Scanning Utility  
This section describes how to start and use the scanning utility.  
To access the scanning utility help, start the scanning utility, click [Help] on  
the menu bar, and then select [Help].  
1 Turn the scanner power ON.  
2 Turn ON your computer. Windows starts.  
3 Click the [Start] button, point to [Programs] (when using Windows XP, point  
to [All Programs]), and then click [Scanning Utility for CR55].  
The scanning utility starts.  
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4 On the [File] menu, click [Scanner Setting], and then specify the scanning  
parameters.  
Note  
For details about how to configure scanning parameters, click the [Help]  
button in the settings dialog box to view the Canon driver help.  
5 Execute the scan operation from the [Scan] menu.  
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6 After scanning is complete, select [Exit] on the [File] menu to quit the  
scanning utility.  
Installing the Software  
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Uninstalling the Scanning Utility  
Follow the procedure described below to uninstall the scanning utility.  
IMPORTANT  
You must uninstall Scanning Utility for CR-55 and Canon Driver for CR-55  
separately.  
1 Log on as a user with Administrator privileges.  
2 Click the [Start] button, point to [Settings], and then click [Control Panel].  
The [Control Panel] window is displayed.  
Note  
If you are using Windows XP, click the [Start] button, and then click  
[Control Panel].  
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3 Double-click the [Add/Remove Programs] icon.  
The [Add/Remove Programs Properties] (for Windows XP, [Add or Remove  
Programs]) dialog box is displayed.  
Note  
If you are using Windows XP, double-click the [Add or Remove Programs]  
icon.  
4 Select the application that you want to delete from the list in the dialog box,  
and then click [Change/Remove].  
The [Confirm File Deletion] dialog box appeares.  
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5 Click the [Yes] button to start the uninstaller.  
[Scanning Utility for CR-55] is selected.  
[Canon Driver for CR-55] is selected.  
Uninstallation starts.  
6 After the uninstall is complete, click the [OK] button to exit the uninstaller.  
36  
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Using the Scanner  
Documents  
Document Types  
This scanner can scan documents of the following sizes:  
Length  
Height  
Height:  
Length:  
2.0" to 4.2" (50 mm to 106 mm)  
3.2" to 9.0" (80 mm to 228 mm)  
Thickness: 0.003" to 0.008" (0.08 mm to 0.20 mm)  
0.004" to 0.005" (0.10 mm to 0.14 mm) with Double Feed  
Detection enabled  
Weight:  
17 to 40 lb bond (64 to 157 g/m2)  
20 to 28 lb Bond (81 to 105 g/m2) with Double Feed Detection  
enabled  
IMPORTANT  
A document must meet the following criteria to be scannable:  
• Always make sure that the ink on a document is dry before scanning it.  
Scanning documents before the ink is dry can make the scanning glass  
and rollers dirty, resulting in lines on images.  
• Always clean the rollers after scanning a document written in pencil.  
Scanning documents that are written in pencil or similar material can  
make the rollers dirty, which can then transfer the dirt to subsequent  
documents.  
• When scanning a two-sided document that is printed on thin paper, the  
image on the opposite side of each page may show through. Adjust the  
scanning intensity in the application software before scanning the  
document.  
• Exercise caution when scanning perforated documents. Documents with a  
ragged edge along the perforation may jam and become damaged.  
• Exercise caution when scanning documents with a glossy finish or  
colored background, since they may be misdetected as double fed  
documents. If misdetection of double feeds occurs often, turn off Double  
Feed Detection. (See p. 44).  
Using the Scanner  
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• Scanning the following types of documents may cause a paper jam or  
malfunction. To scan these types of documents, make a photocopy of the  
document and then scan the photocopy.  
Documents  
with paper  
clips or  
Extremely  
thin,  
translucent  
paper  
Wrinkled or  
creased  
documents  
staples  
Documents  
with raggedly  
torn  
Curled  
documents  
Carbon  
paper  
perforations  
Coated  
paper  
Torn  
documents  
Placing Documents  
This section describes how to place a document for scanning.  
1 Pull out the document feed tray.  
Note  
• When scanning multiple documents, sort them into batches of uniform  
paper quality and thickness and load each batch separately. Note that  
loading mixed batches may cause paper jams.  
• Load a maximum of 50 sheets or a document stack no higher than 0.2"  
(5 mm) at a time.  
• When scanning relatively thick (0.005" to 0.008" {0.15 mm to 0.2 mm})  
documents, the feeding process may cause the document to curl and  
cause paper jams at the document feed opening. For such documents,  
load no more than 10 sheets at one time.  
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2 Carefully align the edges of the documents.  
3 Load the documents with their front sides facing right and with their edges  
flush against the document load mark.  
Document Load  
Mark  
4 Extend the eject stopper beyond the length of the loaded documents.  
IMPORTANT  
If the eject stopper is not pulled out far enough, a feeding error may occur.  
Using the Scanner  
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Calibrating Paper Thickness  
Depending on the thickness of documents scanned with the CR-55 and the  
paper thickness setting, double feeds or feeding errors may occur.  
After installing the CR-55 or before scanning documents of a different  
thickness, perform the procedure below to confirm that documents are  
separated one sheet at a time. If documents do not feed correctly, use the  
paper thickness adjustment dial to adjust the size of the gap between the  
separation roller and feeding roller. (See p. 42.)  
1 Start the Scanning Utility.  
Note  
For in structions on using the scanning utility, see “Using the Scanning  
Utility,” on p. 31. You can also refer to the scanning utility help in the  
[Help] menu.  
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2 Pull out the document feed tray.  
3 Load two documents with their edges flush against the mark.  
Document Load  
Mark  
4 Adjust the position of the eject stopper. (If necessary, see the illustration in  
step 4 on p. 39.)  
5 Click [Scan Page] from the [File] menu and confirm that only one sheet is fed.  
Using the Scanner  
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6 If two sheets or no sheets are fed, adjust the gap between the separation roller  
and feeding roller, as follows:  
If two document sheets are fed in at once, the gap between the separation  
roller and feeding roller is too wide. Turn the paper thickness adjustment  
dial clockwise in the range from 45º to 90º to narrow the gap between the  
separation roller and feeding roller. Then repeat steps 3 to 5 and check that  
feeding performs correctly.  
If no document is fed at all, the gap between the separation roller and  
feeding roller is too narrow. Turn the paper adjustment dial counter  
clockwise to widen the gap between the separation roller and feeding roller  
until two document pages are fed at once. Then repeat steps 3 to 5 and  
check that feeding performs correctly.  
Paper Thickness  
Adjustment Dial  
7 When you have finished adjusting the separation roller gap, exit the scanning  
utility.  
42  
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Adjusting the Print Position  
Before using the imprinter, adjust the print position.  
1 Open the imprinter cover.  
Print Position Adjustment Lever  
Carriage  
2 While squeezing in both sides of the print position adjustment lever, move the  
print cartridge carriage up or down to adjust the print position.  
Note  
You can adjust the print position by moving the print cartridge carriage up  
or down, so that the distance between the document bottom edge and the  
center of text is one of three levels: either 1.8” (43.5 mm), 1.9” (47 mm), or  
2.0” (50.5 mm). (All values are approximate.)  
1.7” (43.5 mm) 1.9” (47 mm)  
from document from document  
2.0” (50.5 mm)  
from document  
bottom edge  
bottom edge  
bottom edge  
3 Gently close the imprinter cover.  
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43  
Double Feed Detection  
The scanner is equipped with an infrared double feed detection sensor that  
automatically detects when two or more documents are fed at the same time  
(double feed) while scanning continuously. When the scanner detects a double  
feed, it stops scanning.  
IMPORTANT  
• The following types of document may be misdetected as double fed:  
• Documents with a colored background  
• Documents with a glossy finish  
If misdetection of double feeds occurs often, turn off double feed detection.  
• Double feed detection is valid for documents with a thickness within the  
range 0.004” to 0.005” (0.10 mm to 0.14 mm). Double feeds cannot be  
detected for thicker or thinner documents.  
Note  
For more details about how to configure scanning parameters, click the  
[Help] button in the settings dialog box to view the Canon driver help.  
44  
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Regular Maintenance  
Clean the scanner on a regular basis as described below to maintain peak  
scanning quality.  
CAUTION  
• When cleaning the scanner, turn OFF the power switch and  
disconnect the power cord from the power outlet.  
• Do not use excessive force when removing or attaching the  
rollers. Doing so may damage them.  
• Never use paint thinner, alcohol, or other organic solvents to  
clean the scanner. Such solvents can damage or discolor the  
exterior of the scanner. They also create a risk of fire or  
electrical shock.  
Cleaning the Scanner  
To clean the exterior of the scanner, dampen a cloth with water or a mild  
detergent, wring the cloth out thoroughly, and then wipe the dirt away. Then  
use a dry, soft cloth to wipe away any remaining moisture.  
Cleaning the Inside of the Scanner  
Dust or paper particles inside the scanner can cause lines in scanned images.  
Use compressed air for regular cleaning of dust and paper particles from  
inside the scanner. After finishing a large scanning job, you should turn OFF  
the scanner and then clean off any paper particles that are remaining.  
Regular Maintenance  
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Cleaning the Sensor Glass and the Rollers  
If the scanned images have extraneous marks, or if the scanned documents  
become dirty after scanning, then the sensor glass or rollers inside the scanner  
may be dirty. Clean them periodically.  
1 Hook your finger around the open lever and open the maintenance cover.  
2 While lowering the open lever, open the reading unit.  
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3 Dampen a cloth with water, wring the cloth out thoroughly, and then wipe the  
dirt off of the rollers while rotating them.  
There are 18 rollers located in the positions illustrated below. (Rollers ! and  
! comprise two rollers each, an upper roller and a lower roller.)  
Note  
• Move roller t in the direction of the arrow to rotate rollers w, r, t,  
!, and !.  
When cleaning rollers w, r, t, !, and !, wipe them while rotating  
roller t.  
• Use a cotton swab to wipe the dirt off of the rollers that are difficult to  
reach, such as rollers q, w, !, !, !, and !.  
• Do not force the rollers if they will not turn. In this case, wipe dirt only  
off of the exposed area.  
Regular Maintenance  
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4 Use a commercially available cotton swab to gently wipe dirt off of the sensor  
glass.  
There are two sensor glass areas, one on each side. Use a cotton swab to wipe  
dirt from the entire surface of each.  
Sensor Glass  
IMPORTANT  
Scratches on the sensor glass may cause marks on the images and could  
cause feeding errors. If there are scratches on the sensor glass, contact your  
local authorized Canon dealer or service representative.  
5 Gently close the reading unit until it clicks into place.  
6 Gently close the maintenance cover until it clicks into place.  
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Cleaning the Magnetic Heads  
If the magnetic heads are dirty, MICR characters cannot be scanned correctly.  
Periodically clean the magnetic heads with a commercially available audio  
head cleaner.  
1 Hook your finger around the open lever and open the maintenance cover.  
2 Clean the magnetic heads with a commercially available audio head cleaner.  
The magnetic heads are on the maintenance cover in the location illustrated  
below.  
Magnetic Heads  
3 Gently close the maintenance cover until it clicks into place.  
Regular Maintenance  
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Cleaning Around the Ink Head and Ink Absorber  
Ink that collects around the ink jet nozzle may stain your documents or cause  
text to smudge when it is printed. Periodically clean the area around the ink  
heads and the ink absorber.  
1 Hook your finger around the open lever and open the maintenance cover.  
2 Dampen a cloth with water, wring the cloth out thoroughly, and then wipe off  
the dirt around the ink absorber.  
Ink Absorber  
IMPORTANT  
If your documents are stained and smudged from printing even after you  
clean the ink absorber, you should replace the ink absorber. Contact your  
local authorized Canon dealer or service representative.  
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3 Open the imprinter cover.  
4 Squeeze in both sizes of the print position adjustment lever and move the print  
cartridge carriage to its lowest position.  
IMPORTANT  
When removing the ink cartridge, always make sure that the carriage is  
lowered to its lowest position. You cannot remove the ink cartridge without  
lowering the carriage to its lowest position.  
5 Turn back the ink cartridge lock lever in the direction of the arrow in the  
illustration below, and pull out the ink cartridge by grasping the tab as shown  
in the illustration.  
Regular Maintenance  
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6 Use a dry cotton swab to wipe off any ink on the ink jet nozzle.  
7 Reinstall the ink cartridge. (See “Installing the Ink Cartridge,” on p. 27.)  
8 Gently close the imprinter cover.  
9 Gently close the maintenance cover until it clicks into place.  
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Replacing the Ink Cartridge  
The ink cartridge should be replaced if the printed text becomes fuzzy or faint  
even after you have cleaned the ink jet nozzle. Perform the following steps to  
replace the ink cartridge.  
1 Hook your finger around the open lever and open the maintenance cover.  
2 Open the imprinter cover.  
3 Squeeze in both sides of the print position adjustment lever and move the print  
cartridge carriage to its lowest position.  
Regular Maintenance  
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IMPORTANT  
When removing the ink cartridge, always make sure that the carriage is  
lowered to its lowest position. You cannot remove the ink cartridge without  
lowering the carriage to its lowest position.  
4 Push back the ink cartridge lock lever in the direction of the arrow in the  
illustration below, and pull out the ink cartridge by grasping the tab as shown  
in the illustration.  
5 Install the new ink cartridge. (See “Installing the Ink Cartridge,” on p. 27.)  
6 Gently close the imprinter cover.  
7 Gently close the maintenance cover until it clicks into place.  
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Troubleshooting  
This section describes common problems that may occur while you are using  
the scanner, and how to resolve them.  
Refer to the troubleshooting section related to the problem that you have  
encountered.  
Clearing a Paper Jam .................................................................. p. 56  
The Scanner Does Not Turn ON ................................................. p. 57  
The PC Does Not Recognize the Scanner ................................. p. 58  
Scanning Is Slow ......................................................................... p. 58  
Images Are Not Scanned............................................................. p. 59  
Documents Do Not Feed Properly.............................................. p. 59  
Scanned Images Are Not Correct............................................... p. 60  
If you still cannot resolve the problem after consulting the relevant section,  
contact your local authorized Canon dealer or your service representative.  
Troubleshooting  
55  
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Clearing a Paper Jam  
When paper jams occur during scanning, use the following procedure to clear  
them.  
CAUTION  
When removing jammed paper, take care not to cut your hand on  
the edge of the paper.  
1 Hook your finger around the open lever and open the maintenance cover.  
2 While pushing down the open lever, open the reading unit.  
3 Remove the jammed paper.  
56  
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4 Gently close the reading unit until it clicks into place.  
5 Gently close the maintenance cover until it clicks into place.  
The Scanner Does Not Turn ON  
Check the following:  
• Is the power switch in the ON position? (See p. 23.)  
• Is the power cord connected into a power outlet? (See p. 21.)  
Troubleshooting  
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57  
The PC Does Not Recognize the Scanner  
The following are possible causes of the PC failing to recognize the scanner.  
Check each possible cause.  
Cause  
The scanner is not connected correctly.  
Remedy Check the USB cable connections between the scanner and the  
PC. (See p. 22.)  
Cause  
The USB 2.0 interface card is not inserted in the PC  
correctly.  
Remedy Reseat the USB 2.0 interface card in the PC correctly, referring to  
the instruction manual for the USB 2.0 interface card. Also,  
confirm whether the USB interface card is recognized by the  
operating system you are using.  
Cause  
The scanner is not ON.  
Remedy Refer to “The Scanner Does Not Turn On,” on p. 57 and make  
sure that the scanner is turned ON. If the scanner is not turned  
ON, turn it ON. (See p. 23.)  
Cause  
The USB 2.0 interface card does not support the scanner.  
Remedy Use the recommended USB 2.0 interface card. (See p. 15.)  
Cause The scanner does not support the USB cable.  
Remedy Use the USB cable provided with the scanner. (See p. 22.)  
Cause  
The scanner does not support the USB hub.  
Remedy Remove the USB hub to use the scanner. (See p. 22.)  
Scanning Is Slow  
The following problems may affect the scanning speed.  
Cause  
Remedy Use the recommended USB 2.0 interface card. (See p. 15.)  
Cause The USB 2.0 interface cable does not support Hi-Speed 2.0.  
Remedy Use the USB cable provided with the scanner. (See p. 22.)  
Cause The USB hub does not support Hi-Speed 2.0.  
The USB 2.0 interface card does not support Hi-Speed 2.0.  
Remedy Remove the hub or replace it with one that supports  
Hi-Speed 2.0. (See p. 22.)  
58  
Troubleshooting  
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Images Are Not Scanned  
Check the following if the scanner does not scan an image when you perform  
the scanning operation:  
• Is the scanner correctly connected to the PC?  
• Has the scanner driver been installed?  
• Has the application software been installed correctly? Has the application  
software been set up correctly?  
• Is there a problem in the PC system?  
Note  
• If a system error causes the scanner to stop functioning, turn OFF the  
scanner and wait at least ten seconds before turning it back ON.  
• Make sure that the last document scanned was scanned correctly when  
scanning resumes.  
Documents Do Not Feed Properly  
The following are possible causes of a document failing to feed properly.  
Check each possible cause.  
Cause  
Attempting to scan a document of a size, thickness, or  
weight that the scanner cannot scan.  
Remedy Check the size, thickness, and weight of the document. (For more  
information on precautions concerning documents, see  
“Documents,” on p. 37.)  
Cause  
The rollers inside the scanner are dirty or worn.  
Remedy Clean the rollers. (For instructions on cleaning the rollers, see  
“Cleaning the Sensor Glass and the Rollers,” on p. 46.) If the  
rollers are worn, then they should be replaced. Contact your local  
authorized Canon dealer or service representative to purchase a  
roller replacement kit.  
For instructions on clearing a paper jam, see “Clearing a Paper Jam,” on p. 56.  
Troubleshooting  
59  
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Scanned Images Are Not Correct  
If the scanned images are not clear, if there are lines or spots on the images, or  
if there is some other problem with scanned images, the likely causes are  
listed below. Check each item and take the appropriate action.  
Cause  
The sensor glass or the rollers inside the scanner are dirty.  
Remedy Clean the sensor glass and rollers. (For instructions on cleaning  
the sensor glass and rollers, see “Cleaning the Sensor Glass and  
the Rollers,” on p. 46.)  
Cause  
The scanner’s internal sensor glass is scratched.  
Remedy Contact your local authorized Canon dealer or service  
representative.  
Cause  
The application software is not set up properly for  
scanning.  
Remedy Check the scanning settings of the scanning utility.  
For example, if the scanned image is blank, the brightness setting  
may be too high. If the resulting scanned images are too dark, the  
brightness setting may be too low.  
Cause  
The scanner driver or application software is not running  
normally.  
Remedy If the software is set properly for scanning and scanning is still  
not possible, the scanner driver or the application software may  
not be running normally. Reinstall the scanner driver or the  
application software. (For details on how to install the scanner  
driver, see “Installing the Scanning Utility,” on p. 17. For details  
on how to install the application software, refer to the application  
software instruction manual.)  
Cause  
Attempting to use a function of the CR-55 that is not  
supported by the application software.  
Remedy Some application software may not support certain functions,  
such as automatically detecting the paper size or changing the  
scanning mode/resolution through the scan panel. Using such  
application software for scanning may yield abnormal scanning  
results. Try scanning without using functions such as automatic  
paper size detection or margin settings.  
If problems with the scanned images persist even after trying these solutions,  
contact your local authorized Canon dealer or service representative.  
60  
Troubleshooting  
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Specifications  
Type  
Desktop sheet-through scanner  
Scanning Document Specifications  
Height:  
Length:  
Thickness:  
2.0" to 4.2" (50 mm to 106 mm)  
3.2" to 9.0" (80 mm to 228 mm)  
0.003" to 0.008" (0.08 mm to 0.20 mm)  
0.004" to 0.005" (0.10 mm to 0.14 mm) with double  
feed detection enabled  
Weight:  
17 to 40 lb bond (64 to 157 g/m2)  
20 to 28 lb bond (81 to 105 g/m2) with double feed  
detection enabled  
Document Feeding Method  
Scanning Method  
Light Source  
Automatic  
Contact image sensor  
LED  
Scanning Side  
Simplex/duplex  
Scanning Modes  
Black and white, advanced text enhancement,  
Adoptive Threshold, error diffusion, 256-level  
grayscale, 24 bit color  
Scanning Resolution (Primary Scan Lines x Secondary Scan Lines)  
Excluding 24-bit Color:  
100 x 100 dpi/200 x 200 dpi/300 x 300 dpi  
24-bit Color:  
100 x 100 dpi/200 x 100 dpi  
Scanning Speed  
55 pages/minute (American checks)  
Hi-Speed USB 2.0  
Interface  
Other Functions  
Dimensions  
Double feed detection  
5.5" x 8.8" x 7.4" (W x D x H)  
140 mm x 223 mm x 188 mm (W x D x H)  
Weight  
Approximately 4.4 lb (2 kg)  
Power Supply  
DC16V 0.8A (excluding AC adaptor)  
Power Consumption  
Scanning:  
120V model  
27 W maximum 27 W maximum  
220-240V model  
Standby:  
4 W  
6 W  
Power SW OFF:  
0.4 W  
0.5 W  
Noise  
Not more than 65 dB  
Operating Environment  
Temperature : 10°C to 32.5°C (50°F to 90.5°F)  
Humidity  
: 20% to 80% RH (20% to 50% RH  
when using the imprinter.)  
Specifications  
61  
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AC Adaptor (100 - 240V)  
Model  
MG1-3607  
Input  
Output  
AC 100-240V 50/60Hz 65VA-82VA  
DC16V 1.8A  
Power Supply  
Weight  
0.5 W max. (separate AC adaptor)  
Approximately 0.7 lb (0.3 kg ) (including power cord)  
Specifications are subject to change without notice.  
External Dimensions  
Units: inches (units in parentheses are millimeters)  
5.7" (144 mm)  
8.8" (223 mm)  
62  
Specifications  
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Index  
A
P
AC adaptor .......................................... 5, 21  
Paper jam ................................................. 56  
Paper thickness adjustment dial ............... 12  
Print position adjustment lever ................. 13  
Protective tape .......................................... 10  
Power connector ...................................... 14  
Power cord ............................................ 9, 21  
Power indicator........................................ 12  
Power switch ........................................... 14  
C
Carriage ............................................. 30, 43  
Checking the packing list .......................... 9  
Cleaning  
Ink absorber.......................................... 50  
Ink cartridge ......................................... 50  
Inside ................................................... 45  
Magnetic heads .................................... 49  
Rollers .................................................. 46  
Scanner ................................................ 45  
Sensor glass ........................................ 46  
R
Reading unit ............................................. 14  
Regular maintenance ............................... 45  
S
D
Software  
Documents ............................................... 37  
Document eject opening ........................... 12  
Document feed opening............................ 12  
Document feed tray .................................. 12  
Double feed detection mechanism........ 8, 44  
Installing the scanning utility ............... 17  
Uninstalling the scanning utility .......... 34  
Using the scanning utility .................... 31  
Scanning utility  
Scanning utility for CR-55 ............. 17, 34  
Canon driver for CR-55 ....................... 34  
Scanner  
Installation Procedure ......................... 16  
Specifications .......................................... 61  
AC adaptor .......................................... 62  
External dimensions ............................ 62  
Separation roller ....................................... 13  
E
Eject stopper ............................................. 12  
F
Features ..................................................... 8  
Feeding error ........................................... 48  
Feeding roller .......................................... 42  
H
T
Hi-speed USB 2.0 compatible cable......... 22  
Troubleshooting ....................................... 55  
I
U
Imprinter cover ......................................... 12  
Ink absorber .............................................. 13  
Ink cartridge ............................................. 13  
Ink cartridge lock lever............................. 13  
Installation requirements ......................... 15  
Interface cards ......................................... 15  
USB connector ........................................ 14  
Using the scanner  
Documents ........................................... 37  
Paper Thickness ................................... 40  
Placing Documents .............................. 38  
M
Maintenance cover.................................... 12  
Magnetic Head for MICR......................... 13  
N
Names and Functions of parts ................. 12  
Notes concerning disposal ......................... 7  
Notes on normal handling ......................... 6  
O
Open lever ............................................... 27  
Index  
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63  
MEMO  
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FCC REGULATIONS (For 120 V model)  
Check Reader, Model M11056  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)  
This device may not cause harmful interference, and (2) this device must accept any interference received,  
including interference that may cause undesired operation.  
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,  
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against  
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio  
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful  
interference to radio communications. However, there is no guarantee that interference will not occur in a  
particular installation. If this equipment does cause harmful interference to radio or television reception,  
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
- Reorient or relocate the receiving antenna.  
- Increase the separation between the equipment and receiver.  
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  
- Consult the dealer or an experienced radio/TV technician for help.  
Use of shielded cable is required to comply with class B limits in Subpart B of Part 15 of FCC Rules.  
Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If  
such changes or modifications should be made, you could be required to stop operation of the equipment.  
Canon U.S.A. Inc.  
One Canon Plaza, Lake Success NY 11042, U.S.A.  
Tel. No. (516)328-5600  
RADIO INTERFERENCE REGULATIONS (For 120 V models)  
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as  
set out in the Interference-causing equipment standard entitled “Digital Apparatus”, ICES-003 of the  
Industry Canada.  
RÈGLEMENT SUR LE BROUILLAGE RADIOÉLECTRIQUE (For 120 V models)  
Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numériques  
de Classe B prescrites dans la norme sur le matériel brouilleur: “Appareils Numériques”, NMB-003 édictée  
par l'Industrie Canada.  
Für EMVG  
Dieses Produkt ist zum Gebrauch im Wohnbereich, Geschäfts-und Gewerbebereich sowie in Kleinbetrieben  
vorgesehen.  
Für 3. GSGV  
Maschinenlärminformationsverordnung 3. GSGV, 18.01.1991: Der höchste Schalldruckpegel beträgt 70  
dB(A) oder weniger gemäß EN 27779.  
MODEL NAMES  
Model CR-55 is identical to model M11056.  
Model CR-55 is the sales name of model M11056.  
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CANON ELECTRONICS INC.  
1248, SHIMOKAGEMORI, CHICHIBU-SHI, SAITAMA 369-1892, JAPAN  
CANON U.S.A. INC.  
ONE CANON PLAZA, LAKE SUCCESS, N.Y. 11042, U.S.A.  
CANON CANADA INC.  
6390 DIXIE ROAD, MISSISSAUGA, ONTARIO L5T 1P7, CANADA  
CANON EUROPA N.V.  
BOVENKERKERWEG 59-61, P.O.BOX 2262, 1180 EG AMSTELVEEN, THE NETHERLANDS  
CANON LATIN AMERICA, INC.  
703 WATERFORD WAY, SUITE 400 MIAMI, FLORIDA 33126, U.S.A.  
CANON AUSTRALIA PTY. LTD.  
1 THOMAS HOLT DRIVE, NORTH RYDE, SYDNEY. N.S.W, 2113. AUSTRALIA  
CANON SINGAPORE PTE. LTD.  
1 HARBOUR FRONT AVENUE #04-01, KEPPEL BAY TOWER, SINGAPORE 098632  
CANON HONGKONG COMPANY LTD.  
19TH FLOOR, THE METROPOLIS TOWER, 10 METROPOLIS DRIVE, HUNGHOM, KOWLOON, HONG KONG.  
*CE-IE-474*  
PUB.CE-IE-474  
XX05ABX.X  
© CANON ELECTRONICS INC. 2005  
PRINTED IN JAPAN  
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