USER’S GUIDE
DCP-7020
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Brother numbers
IMPORTANT
For technical help, you must call the country where you bought the DCP. Calls must be made
from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
■ may serve as confirmation of the purchase date of your product should you lose your receipt;
■ may support an insurance claim by you in the event of product loss covered by insurance; and,
■ will help us notify you of enhancements to your product and special offers.
Please complete and fax the Brother Warranty Registration And Test Sheet or, for your
convenience and most efficient way to register your new product, register on-line at
Frequently asked questions (FAQs)
The Brother Solutions Center is our one-stop resource for all your DCP needs. You can download
the latest software, documents and utilities, read FAQs and troubleshooting tips, and learn how to
get the most from your Brother product.
Note
You can check here for Brother driver updates.
For Customer Service
In USA:
1-800-284-4329 (voice)
1-901-379-1215 (fax)
1-800-284-3238 (TTY service for the hearing-impaired)
In Canada:
1-877-BROTHER (voice)
(514) 685-4898 (fax)
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-800-284-4357.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
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Brother fax back system (USA only)
Brother has installed an easy-to-use fax back system, so you can get instant answers to common
technical questions and product information for all Brother products. This system is available 24
hours a day, 7 days a week. You can use the system to receive faxed instructions and an Index
of fax back subjects.
In USA only:
1-800-521-2846
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (In the USA,
you can visit us online for a complete selection of the Brother accessories and supplies that are
available for purchase.)
In USA:
1-888-879-3232 (voice)
1-800-947-1445 (fax)
In Canada:
1-877-BROTHER (voice)
Description
Item
Toner Cartridge
TN-350 (Prints up to 2,500 pages)
Drum Unit
DR-350
External Wireless Print/Scan Server (Option)
External Print Server (Option)
User's Guide
NC-2200w
NC-2100p
LF6552001 (English for USA and Canada)
LF6552002 (French for Canada)
Quick Setup Guide
LF6557001 (English for USA and Canada)
LF6557002 (French for Canada)
ii
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Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR
AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT
WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE
OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS
CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE
ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED
BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE
EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES
FOR LOSSOF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE
THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME
PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE
LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S
LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND
REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT
(INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE
LIMITED TO $50.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and
published, covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change
without notice.
Brother reserves the right to make changes without notice in the specifications and
materials contained herein and shall not be responsible for any damages (including
consequential) caused by reliance on the materials presented, including but not limited to
typographical and other errors relating to the publication.
iii
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Brother® One Year Limited Warranty and Replacement Service
(USA only)
Who is covered:
(4)Consumable and Accessory Items that
expired in accordance with a rated life;
• This limited warranty ("warranty") is given
only to the original end-use/retail purchaser
(referred to in this warranty as "Original
Purchaser") of the accompanying product,
consumables and accessories (collectively
referred to in this warranty as "this
Product").
and,
(5)Problems arising from other than defects
in materials or workmanship.
(6)Normal Periodic Maintenance Items, such
as Paper Feeding Kit, Fuser and Laser
Units.
• If you purchased a product from someone
other than an authorized Brother reseller in
the United States or if the product was used
(including but not limited to floor models or
refurbished product), prior to your purchase
you are not the Original Purchaser and the
product that you purchased is not covered
by this warranty.
This limited warranty is VOID if this Product
has been altered or modified in any way
(including but not limited to attempted
warranty repair without authorization from
Brother and/or alteration/removal of the serial
number).
What to do if you think your Product is
eligible for warranty service:
What is covered:
Report your issue to either our Customer
Service Hotline at 1-800-284-4329 for Fax,
MFC and DCP and 1-800-276-7746 for
Printers, or to a Brother Authorized Service
Center within the applicable warranty
period. Supply Brother or the Brother
Authorized Service Center with a copy of your
dated bill of sale showing that this Product
was purchased within the U.S. For the name
of local Brother Authorized Service Center(s),
call 1-800-521-2846.
• This Product includes a Machine and
Consumable
and
Accessory
Items.
Consumable and Accessory Items include
but are not limited to print heads, toner,
drums, ink cartridges, print cartridges, refill
ribbons, therma PLUS paper and thermal
paper.
• Except as otherwise provided herein,
Brother warrants that the Machine and the
accompanying Consumable and Accessory
Items will be free from defects in materials
and workmanship, when used under normal
conditions.
• This warranty applies only to products
purchased and used in the United States.
For products purchased in, but used
outside, the United States, this warranty
covers only warranty service within the
United States (and does not include
shipping outside the United States).
What is the length of the Warranty Periods:
• Machines: one year from the original
purchase date.
• Accompanying Consumable and Accessory
Items: 90 days from the original purchase
date or the rated life of consumable,
whichever comes first.
What is NOT covered:
This warranty does not cover:
What Brother will ask you to do:
After contacting Brother or
a
Brother
Authorized Service Center, you may be
required to deliver (by hand if you prefer) or
send the Product properly packaged, freight
prepaid, to the Authorized Service Center
together with a photocopy of your bill of sale.
You are responsible for the cost of
shipping, packing product, and insurance
(if you desire). You are also responsible
for loss or damage to this Product in
shipping.
What Brother will do:
If the problem reported concerning your
Machine and/or accompanying Consumable
and Accessory Items is covered by this
warranty and if you first reported the problem
to Brother or an Authorized Service Center
within the applicable warranty period, Brother
or its Authorized Service Center will repair or
replace the Machine and/or accompanying
Consumable and Accessory Items at no
charge to you for parts or labor. The decision
as to whether to repair or replace the Machine
and/or accompanying Consumable and
Accessory Items is made by Brother in its
sole discretion.
(1)Physical damage to this Product;
(2)Damage caused by improper installation,
improper or abnormal use, misuse, neglect
or accident (including but not limited to
transporting this Product without the
proper preparation and/or packaging);
(3)Damage caused by another device or
software used with this Product (including
but not limited to damage resulting from
use of non Brother®-brand parts and
Consumable and Accessory Items);
iv
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Brother® One Year Limited Warranty and Replacement Service
(USA only)
Brother reserves the right to supply a
damage to the product; or (iv) the warranty
period on your original Product has expired or
has not been sufficiently validated with a copy
of the proof of purchase (bill of sale). The
replacement Machine you receive (even if
refurbished or remanufactured) will be
covered by the balance of the limited warranty
period remaining on the original Product, plus
an additional thirty (30) days. You will keep the
replacement Machine that is sent to you and
your original Machine shall become the
property of Brother. Retain your original
Accessory Items and a copy of the return
freight bill, signed by the courier.
refurbished or remanufactured replacement
Machine and/or accompanying Consumable
and Accessory Items and use refurbished
parts provided such replacement products
conform to the manufacturer's specifications
for new product/parts. The repaired or
replacement Machine and/or accompanying
Consumable and Accessory Items will be
returned to you freight prepaid or made
available for you to pick up at a conveniently
located Authorized Service Center.
If the Machine and/or accompanying
Consumable and Accessory Items are not
covered by this warranty (either stage), you
will be charged for shipping the Machine
and/or accompanying Consumable and
Accessory Items back to you and charged for
Limitations:
Brother is not responsible for damage to or
loss of any equipment, media, programs or
data related to the use of this Product. Except
for that repair or replacement as described
above, Brother shall not be liable for any
direct, indirect, incidental or consequential
damages or specific relief. Because some
states do not allow the exclusion or limitation
of consequential or incidental damages, the
above limitation may not apply to you.
any
service
and/or
replacement
parts/products at Brother's then current
published rates.
The foregoing are your sole (i.e., only) and
exclusive remedies under this warranty.
What happens when Brother elects to
replace your Machine:
THIS WARRANTY IS GIVEN IN LIEU OF
ALL OTHER WARRANTIES, WRITTEN OR
ORAL, WHETHER EXPRESSED BY
AFFIRMATION, PROMISE, DESCRIPTION,
DRAWING, MODEL OR SAMPLE. ANY AND
ALL WARRANTIES OTHER THAN THIS
ONE, WHETHER EXPRESS OR IMPLIED,
INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE HEREBY
DISCLAIMED.
• This Limited Warranty is the only warranty
that Brother is giving for this Product. It is the
final expression and the exclusive and only
statement of Brother's obligations to you. It
replaces all other agreements and
understandings that you may have with
Brother or its representatives.
• This warranty gives you certain rights and
you may also have other rights that may
vary from state to state.
• This Limited Warranty (and Brother's
obligation to you) may not be changed in
any way unless you and Brother sign the
same piece of paper in which we (1) refer to
this Product and your bill of sale date, (2)
describe the change to this warranty and (3)
agree to make that change.
When a replacement Machine is authorized by
Brother, and you have delivered the Machine
to an Authorized Service Center, the
Authorized Service Center will provide you
with a replacement Machine after receiving
one from Brother. If you are dealing directly
with Brother, Brother will send to you a
replacement Machine with the understanding
that you will, after receipt of the replacement
Machine, supply the required proof of
purchase information, together with the
Machine that Brother agreed to replace. You
are then expected to pack the Machine that
Brother agreed to replace in the package from
the replacement Machine and return it to
Brother using the pre-paid freight bill supplied
by Brother in accordance with the instructions
provided by Brother. Since you will be in
possession of two machines, Brother will
require that you provide a valid major credit
card number. Brother will issue a hold against
the credit card account number that you
provide until Brother receives your original
Product and determines that your original
Product is entitled to warranty coverage. Your
credit card will be charged up to the cost of a
new Product only if: (i) you do not return your
original Product to Brother within five (5)
business days; (ii) the problems with your
original Product are not covered by the limited
warranty; (iii) the proper packaging
instructions are not followed and has caused
Important: We recommend that you keep all
original packing materials, in the event that
you ship this Product.
© 2003 Brother International Corporation
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BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE
LIMITED WARRANTY
(Canada only)
Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts,
Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service
Centers, will repair this MFC/Facsimile machine free of charge if defective in material or
workmanship. This Limited Warranty does not include cleaning, consumables (including,
without limitation, print cartridges, print head, toner and drum) or damage caused by accident,
neglect, misuse or improper installation or operation, any damage caused from service,
maintenance, modifications, or tampering by anyone other than a Brother Authorized Service
Representative, or from the use of supplies or consumable items that are non-Brother
products. Operation of the MFC/Facsimile machine in excess of the specifications or with the
Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter
shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the
MFC/Facsimile machine must be delivered or shipped freight prepaid by the end
user/purchaser to a “Brother” Authorized Service Center, together with your Proof of
Purchase in the form of a Sales Receipt.
For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on applicable
models) during shipping will cause severe damage to the MFC/Facsimile and will VOID the
Warranty. (Refer to your User’s Guide for proper packaging.)
For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your print
head resulting from packing without the ink cartridges will VOID your warranty. (Refer to your
User’s Guide for proper packaging.)
BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED
INCLUDING,
WITHOUT
LIMITATION,
ANY
IMPLIED
WARRANTIES
OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE
EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.
No oral or written information, advice or representation provided by Brother, its Authorized
Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty
or modify this warranty. This warranty states Brother’s entire liability and your exclusive
remedy against Brother for any failure of the MFC/Facsimile machine to operate properly.
Neither Brother nor anyone else involved in the development, production, or delivery of this
MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential,
exemplary, or punitive damages, including lost profits, arising from the use of or inability to
use the product, even if advised by the end user/purchaser of the possibility of such damages.
Since some Provinces do not allow the above limitation of liability, such limitation may not
apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights
which vary from Providence to Providence.
Warranty Service is available at Brother Authorized Service Centers throughout
Canada. For Technical Support or for the name and location of your nearest
Authorized Service Center call 1-877-BROTHER.
Internet support: [email protected] or browse
Brother’s Web Site: www.brother.com
Brother International Corporation (Canada) Ltd.
1 Rue Hôtel de Ville
Dollard-Des-Ormeaux, QC H9B 3H6
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Safety precautions
We use the following icons throughout this User’s Guide.
Warnings tell you what to do to prevent possible personal injury.
Electrical Hazard icons alert you to a possible electrical shock.
Hot Surface icons warn you not to touch DCP parts that are hot.
Cautions specify procedures you must follow or avoid to prevent possible damage to the
DCP or other objects.
Improper Setup icons alert you to devices and operations that are not compatible with the
DCP.
Notes tell you how you should respond to a situation that may arise or give tips about how
the current operation works with other features.
To use the DCP safely
Please keep these instructions for later reference and read them before attempting any
maintenance.
WARNING
There are high voltage electrodes inside the DCP. Before
you clean the inside of the DCP, make sure you have
unplugged the power cord from the AC power outlet.
Do not handle the plug with wet hands. Doing this might
cause an electrical shock.
After you use the DCP, some
internal parts are extremely
HOT!
To prevent injuries, be careful
not to put your fingers in the
areas shown in the illustration.
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WARNING
The fuser unit is marked with a caution label. Please do not
remove or damage the label.
To prevent injuries, be careful
not to put your hands on the edge
of the DCP under the document
cover or scanner cover.
To prevent injuries, be careful
not to put your fingers in the area
shaded in the illustratiosn.
When you move the DCP, grasp
the side hand holds that are at
the bottom of the machine as
shown in the illustration.
Do not use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner dust
to ignite inside the vacuum cleaner, potentially starting a fire, Please carefully clean the toner
dust with a dry, lint-free cloth and dispose of it according to local regulations.
This product must be installed near an AC power outlet that is easily accessible. In case of an
emergency, you must disconnect the power cord from the AC power outlet to shut off the power
completely.
WARNING
IMPORTANT SAFETY INSTRUCTIONS
Basic safety precautions should always be followed to reduce the risk of fire, electric shock and
injury to people, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or
washing machine, in a wet basement or near a swimming pool.
2. Avoid using this product during an electrical storm. There may be a remote risk of electric
shock from lightning.
3. Use only the power cord provided with the DCP.
SAVE THESE INSTRUCTIONS
viii
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Table of Contents
Choosing a location.............................................................................................1-2
How to access the complete User’s Guide..........................................................1-3
Control panel overview........................................................................................1-5
About paper.........................................................................................................1-8
Choosing acceptable paper...........................................................................1-8
Toner Save....................................................................................................2-2
Making a single copy.....................................................................................3-1
Adjusting contrast..........................................................................................3-3
Adjusting contrast..........................................................................................3-8
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Federal Communications Commission (FCC) Declaration of Conformity
Laser safety...................................................................................................5-2
FDA regulations.............................................................................................5-2
Packing and shipping the DCP..........................................................................6-15
Routine maintenance.........................................................................................6-16
Cleaning the corona wire.............................................................................6-19
Checking the Drum Life...............................................................................6-25
On-screen programming..................................................................................... A-1
Menu table.................................................................................................... A-1
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Product description............................................................................................. S-1
General............................................................................................................... S-1
Printer................................................................................................................. S-4
Interfaces............................................................................................................ S-4
Computer requirements...................................................................................... S-5
Consumable items.............................................................................................. S-6
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Introduction
1
Using this Guide
Throughout this Guide you will see special symbols alerting you to important warnings, notes and
actions. Special fonts identify keys you should press, messages that appear on the LCD, and
important points or related topics.
Bold
Bold typeface identifies specific keys on the DCP’s control panel.
Italicized typeface emphasizes an important point or refers you to a related topic.
Courier type face identifies the messages on the LCD of the DCP.
Warnings tell you what to do to prevent possible personal injury.
Italics
Courier
Electrical Hazard icons alert you to a possible electrical shock.
Hot Surface icons warn you not to touch DCP parts that are hot.
Cautions specify procedures you must follow or avoid to prevent possible damage
to the DCP or other objects.
Improper Setup icons alert you to devices and operations that are not compatible
with the DCP.
Notes tell you how you should respond to a situation that may arise or give tips about
how the current operation works with other features.
1 - 1
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Introduction
Choosing a location
1
Place your DCP on a flat, stable surface that is free of vibration and shocks, such as a desk. Put
the DCP near a standard, grounded AC power outlet. Choose a location where the temperature
remains between 50° to 90.5° F (10° to 32.5°C).
CAUTION
■ Avoid placing your DCP in a high-traffic area.
■ Do not place your DCP near heaters, air conditioners, water, chemicals, or refrigerators.
■ Do not expose your DCP to direct sunlight, excessive heat, moisture, or dust.
■ Do not connect your DCP to an AC power outlet controlled by wall switches or automatic
timers.
■ Disruption of power can wipe out information in the DCP’s memory.
■ Do not connect your DCP to an AC power outlet on the same circuit as large appliances or
other equipment that might disrupt the power supply.
■ Avoid interference sources, such as speakers or the base units of cordless phones.
1 - 2
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Chapter 1
How to access the
Note
If this window does not appear, use
Windows® Explorer to run the setup.exe
program from the root directory of the Brother
CD-ROM.
complete User’s Guide
This User’s Guide does not contain all the
information about the DCP such as how to
use the advanced features of the Printer and
Scanner. When you are ready to learn
detailed information about these operations,
read the complete User’s Guide in the
‘Documentation’ section of the CD-ROM.
4 Click Documentation.
5 Click the documentation you want to
read.
• Quick Setup Guide:
Setup and Software Installation
Instructions
To view Documentation
(For Windows®)
• User's Guide (2 manuals):
User’s Guide for stand-alone
operations and Software User’s Guide
• PaperPort® User's Guide:
From the Start menu, select Brother,
MFL Pro Suite DCP-7020 from the Programs
Group, and then select User’s Guide.
Document Management Software
—OR—
How to find Scanning instructions
1 Turn on your PC. Insert the Brother
CD-ROM labeled Windows® into your
CD-ROM drive.
There are several ways you can scan
documents. You can find the instructions as
follows:
2 If the model name screen appears, click
Software User's Guide:
your model name.
■ How to scan using Windows® in Chapter 2
3 If the language screen appears, click
(For Windows® 98/98SE/Me/
2000 Professional/XP/Windows NT®
Workstation Version 4.0)
your language.
The CD-ROM main menu will appear.
■ Using ControlCenter2.0 in Chapter 3
(For Windows® 98/98SE/Me/
2000 Professional/XP/Windows NT®
Workstation Version 4.0)
■ Network Scanning (optional NC-2200w
external wireless print/scan server
required)
PaperPort® User's Guide
■ Instructions for scanning directly from
ScanSoft® PaperPort®
1 - 3
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Introduction
How to find Scanning instructions
To view Documentation
(For Macintosh®)
There are several ways you can scan
documents. You can find the instructions as
follows:
1
1 Turn on your Macintosh®. Insert the
Brother CD-ROM labeled Macintosh®
into your CD-ROM drive. The following
window will appear.
Software User's Guide:
■ Scanning from a Macintosh® in Chapter 7
(For Mac OS® 9.1 - 9.2/Mac OS® X 10.2.4
or greater)
■ Using ControlCenter2.0 (For Mac OS® X
10.2.4 or greater) in Chapter 7
■ Network Scanning (optional NC-2200w
external wireless print/scan server
required)
Presto!® PageManager® User's Guide
(Mac OS® X)
■ Instructions for scanning directly from
Presto!® PageManager®.
2 Double-click the Documentation icon.
3 The select Language screen appears,
double-click your language.
4 Click the documentation you want to
read.
• Quick Setup Guide: Setup and
Software Installation Instructions
• User's Guide (2 manuals): User’s
Guide for stand-alone operations and
Software User’s Guide
• Presto!® PageManager®: Document
Management Software
1 - 4
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Chapter 1
Control panel overview
Stack Copies:01
100% ꢀꢀ„ꢀꢀ Auto
Scan
1 Copy keys
(Temporary settings):
Options
3
4
5
Lets you access Scan mode.
Start
Lets you start making copies or start scanning.
You can quickly and easily select temporary
settings for copying.
Stop/Exit
Enlarge/Reduce
Stops an operation or exits from the menu.
Lets you enlarge or reduce copies depending
on the ratio you select.
6 Print key:
Job Cancel
Contrast
You can cancel a print job and clear the print
memory.
Lets you select the copy quality for your type of
document.
Liquid Crystal Display (LCD)
7
Number of Copies
Displays messages on the screen to help you
set up and use your DCP.
Use this key to make multiple copies.
2 Menu Mode:
Menu
Lets you access the Menu to program.
or
Press to scroll through the menus and options.
Also you can use these keys to enter numbers.
Set
Lets you store your settings in the DCP.
1 - 5
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Introduction
3 Unfold the ADF document output
Load document
support flap.
1
You can make copies and scan from the ADF
(automatic document feeder) and from the
scanner glass.
Using the automatic
document feeder (ADF)
The ADF can hold up to 35 pages and feeds
each sheet individually. Use standard 20 lb
(80 g/m2) paper and always fan the pages
before putting them in the ADF.
CAUTION
DO NOT pull on the document while it is
feeding.
Improper Setup
■ DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled,
paper-clipped, pasted or taped.
■ DO NOT use cardboard, newspaper or
fabric.
■ Make sure documents written with ink are
completely dry.
■ Documents to be scanned must be from
5.8 to 8.5 in. (147.3 to 215.9 mm) wide
and 5.8 to 14 in. (147.3 to 356 mm) long.
1 Fan the pages well. Make sure you put
the documents face up, top edge first
in the ADF until you feel them touch the
feed roller.
2 Adjust the paper guides to fit the width of
your documents.
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Chapter 1
3 Close the document cover.
Using the scanner glass
You can use the scanner glass to copy or
scan pages of a book or one page at a time.
CAUTION
If the document is a book or is thick, do not
slam the cover or press on it.
Document can be up to Letter/A4 size (8.5 to
s
11 in. (215.9 to 297.4 mm)).
Note
To use the scanner glass, the ADF must be
empty.
1 Lift the document cover.
2 Using the document guidelines on the
left, center the document face down on
the scanner glass.
Place documents face down on the
scanner glass.
1 - 7
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Introduction
Choosing acceptable paper
About paper
We recommend that you test paper
(especially special sizes and types of paper)
on the DCP before purchasing large
quantities.
1
Recommended Paper
To get the best print quality, we suggest using
the following paper.
For optimum printing, use a recommended
type of paper, especially for plain paper and
transparencies. For more information on
paper specifications, call your nearest
authorized sales representative or the place
where you purchased your DCP.
Paper Type
Plain paper
Item
Xerox 4200DP 20 lb
Hammermill Laser Paper
24 lb
(Xerox Premier 80 g/m2)
(Xerox Business 80 g/m2)
■ Use labels or transparencies that are
designed for use in laser printers.
(Mode DATACOPY
■ If you are using special paper and the
DCP has problems feeding it from the
paper tray, try again using the manual
feed slot.
80 g/m2)
(IGEPA X-Press 80 g/m2)
(Xerox Recycled Supreme)
3M CG 3300
Recycled paper
Transparency
Labels
■ You can use recycled paper in this DCP.
Avery laser label #5160
(Avery laser label L7163)
■ Use paper that is made for plain-paper
copying.
■ Use paper that is 20 to 24 lb (75 to
90 g/m2).
■ Use neutral paper. Do not use acidic or
alkaline paper.
■ Use long-grain paper.
■ Use paper with a moisture content of
approximately 5%.
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Chapter 1
CAUTION
Do not use the following types of paper or envelopes, they may cause a paper jam and
damage your machine.
Do not use:
• Inkjet paper;
• Coated paper, such as vinyl coated paper;
• Pre-printed or highly textured paper, or paper with an embossed letterhead;
• Label sheets that have had any labels removed;
• Paper that has been previously printed on;
• Paper that cannot be arranged uniformly when stacked;
• Paper that is made with a short grain;
• Damaged, curled, wrinkled, or irregularly shaped paper.
0.08 in.
(4 mm) or
longer
0.08 in.
(4 mm)or
longer
Do not use:
• Envelopes that have a baggy construction;
• Envelopes that are embossed (have raised writing on them);
• Envelopes that have clasps on them;
• Envelopes that are not sharply creased;
• Envelopes that are pre-printed on the inside.
Paper capacity of the paper trays
Paper size
Paper types
No. of sheets
Paper tray
A4, Letter, Legal, Executive, Plain paper, Recycled paper up to 250
A5, A6, B5 and B6
Transparency
up to 10
1
Manual feed slot
Width: 2.75 - 8.5 in. (69.9 -
215.9 mm)
Plain paper, Recycled paper,
Bond paper, Envelope, Label
and Transparency
Length: 4.56 - 16 in. (116 -
406.4 mm)
1 - 9
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Introduction
3 Fan the stack of paper well to avoid
How to load paper
paper jams and mis-feeds.
1
To load paper or other media in the
paper tray
1 Pull the paper tray completely out of the
DCP.
4 Put paper in the paper tray.
Maximum Paper Mark
2 While pressing the paper guide release
lever, slide the adjusters to fit the paper
size.
Check that the guides are firmly in the
slots.
5 Put the paper tray firmly back in the DCP
and unfold the output paper tray support
flap before you use the DCP.
Output Paper
Tray Support
Flap
Note
For Legal size paper, pull out the back of the
paper tray while holding the inside latch of the
tray.
Note
When you put paper in the paper tray, please
remember the following:
■ Check that the paper is flat in the tray and
below the maximum paper mark, and that
the paper guides are touching the sides of
the paper stack.
■ The side to be printed on must be face
down.
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Chapter 1
To load paper or other media in the
manual feed slot
Note
When you put paper in the manual feed slot,
please remember the following:
You can load envelopes and special print
media one at a time into this slot. Use the
manual feed slot to print or copy on labels,
envelopes or thicker paper.
■ The side to be printed on must be face up.
■ Put the leading edge (top of the paper) in
first and push it gently into the slot.
1 Slide the paper guides to fit the paper
■ Make sure that the paper is straight and in
the proper position on the manual feed
slot. If it is not, the paper may not be fed
properly, resulting in a skewed printout or
a paper jam.
size.
■ Do not put more than one sheet or
envelope in the manual feed slot at a time,
or you may cause the DCP to jam.
■ To easily remove a small printout from the
output tray, lift up the scanner cover by
using both hands as shown in the
illustration.
2 Using bothhands put one sheet of paper
in the manual feed slot until you feel the
front edge of the paper touch the paper
feed roller. Let go of the paper when you
feel the DCP feed the paper in a short
distance.
You can still use the DCP while the
scanner cover is up. To close the scanner
cover, push it down with both hands.
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Getting started
2
Setting the Paper Size
Initial Setup
You can use eight sizes of paper for printing
copies: Letter, Legal, A4, A5, A6, B5, B6 and
Executive. When you change the size of
paper you load in the tray, you will need to
change the setting for paper size at the same
time so your DCP can fit a reduced copy on
the page.
2
Setting the Paper Type
To get the best print quality, set the DCP for
the type of paper you are using.
1 Press Menu and
1.General Setup.
or
to select
Press Set.
Note
If you selected Transparencyas the paper
type, you will only be able to select Letter,
Legal or A4 size paper in Step 3.
2 Press
or
to select
1.Paper Type.
General Setup
1.Paper Type
1 Press Menu and
1.General Setup.
or
to select
Press Set.
Press Set.
3 Press
or
to select Plain,
Thin, Thick, Thicker,
2 Press
or
to select
Transparencyor Recycled Paper.
2.Paper Size.
Press Set.
General Setup
2.Paper Size
4 Press Stop/Exit.
Press Set.
Note
3 Press
or
to select Letter,
■ The DCP ejects paper with printed
surfaces face down onto the output paper
tray in the front of the DCP. When you use
transparencies or labels, remove each
sheet immediately to prevent smudging or
paper jams.
Legal, A4, A5, A6, B5, B6or
Executive.
Press Set.
4 Press Stop/Exit.
■ You can select Transparencyin Step 3
only if Letter, Legal or A4 paper size was
selected as the paper size. (See Setting
the Paper Size on this page.)
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Chapter 2
Setting the Beeper Volume
Toner Save
You can change the beeper volume. The
default setting is Med. When the beeper is on,
the DCP will beep when you press a key or
make a mistake.
You can conserve toner using this feature.
When you set Toner Save to On, print
appears lighter. The default setting is Off.
1 Press Menu and
1.General Setup.
or
to select
1 Press Menu and
1.General Setup.
or
to select
Press Set.
Press Set.
2 Press
or
to select 4.Ecology.
2 Press
or
to select 3.Beeper.
General Setup
4.Ecology
General Setup
3.Beeper
Press Set.
Press Set.
3 Press
or
to select
3 Press
or
to select Low, Med,
1.Toner Save.
Highor Off.
Press Set.
Press Set.
4 Press
or
to select On(or Off).
4 Press Stop/Exit.
Press Set.
5 Press Stop/Exit.
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Getting started
Sleep Time
Setting the LCD Contrast
Setting the Sleep Time reduces power
consumption by turning off the fuser inside
the DCP while it is idle. You can choose how
long the DCP is idle (from 00 to 99 minutes)
before it goes into sleep mode. The timer is
automatically reset when the DCP receives
PC data or makes a copy. The factory setting
is 05 minutes. While the DCP is in sleep
mode you will see Sleepon the LCD. If you
try to print or copy in sleep mode, there will be
a short delay while the fuser warms up to its
working temperature.
You can change the contrast to help the LCD
look lighter or darker.
1 Press Menu and
1.General Setup.
or
to select
2
Press Set.
2 Press
or
to select
5.LCD Contrast.
General Setup
5.LCD Contrast
Press Set.
1 Press Menu and
1.General Setup.
or
to select
3 Press
Dark.
or
to select Lightor
Press Set.
Press Set.
4 Press Stop/Exit.
2 Press
or
to select 4.Ecology.
General Setup
4.Ecology
Printing the User Settings List
Press Set.
You can print a list of your settings.
3 Press
or
to select
2.Sleep Time.
1 Press Menu and
1.General Setup.
or
to select
Ecology
2.Sleep Time
Press Set.
Press Set.
2 Press
or
to select
6.User Settings.
4 Use the
or
to enter the length of
time the DCP is idle before it goes into
sleep mode (00 to 99).
General Setup
6.User Settings
Press Set.
Press Set.
5 Press Stop/Exit.
3 Press Start.
Note
If you want to turn off sleep mode, press Start
and Options simultaneously in Step 3.
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Making copies
3
Making multiple copies
Using the DCP as a
copier
1 Load your document.
You can use your DCP as a copier, making
up to 99 copies at a time.
2 Press Number of Copies repeatedly
until the number of copies you want
appears (up to 99).
The printable area of your DCP begins at
approximately 0.12 in. (3 mm) from both
sides and 0.12 in. (3 mm) from the top or
bottom of the paper.
—OR—
Press Number of Copies, and then
press or hold
or
to increase or
decrease the number of copies.
Note
To sort the copies, press Options and
or
0.12” (3 mm)
Unprintable area
3 Press Start.
0.12” (3 mm)
Stop copying
Note
To stop copying, press Stop/Exit.
The printable area shown above is for a
single copy or a 1 in 1 copy using Letter or
Legal size paper. The printable area changes
with the paper size.
Making a single copy
1 Load your document.
2 Press Start.
Note
To stop copying, press Stop/Exit.
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Making copies
Enlarging or reducing the
image copied
Using the Temporary
Copy keys
When you want to quickly change the copy
settings temporarily for the next copy, use the
Temporary Copy keys. You can use different
combinations.
You can select the following enlargement or
reduction ratios.
Auto* sets the DCP to calculate the
reduction ratio that best fits the size of paper.
3
Custom(25-400%)allows you to enter a
ratio from 25% to 400%.
Press
100%
Enlarge/Reduce
104% EXE→ LTR
141% A5→ A4
200%
Temporary Copy keys
Auto*
Custom(25-400%)
50%
Note
■ These settings are temporary, and the
DCP returns to its default settings 60
seconds after copying.
70% A4→ A5
78% LGL→ LTR
83% LGL→ A4
85% LTR→ EXE
91% Full Page
94% A4→ LTR
97% LTR→ A4
■ You can save the copy settings you use
most often by setting them as default.
Note
The Autosetting is available only when
loading from the ADF.
1 Load your document.
2 Press Enlarge/Reduce.
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Chapter 3
3 Press
or
to select the
Adjusting contrast
enlargement or reduction ratio you want.
You can change the contrast to help an image
look sharper and more vivid.
Press Set.
—OR—
1 Load your document.
2 Press Contrast.
Contrast
Youcan select Custom(25-400%)and
press Set.
Press
or
to enter an
enlargement or reduction ratio from 25%
to 400%.
▼
-ꢀꢀ„ꢀꢀ+
▲
Press Set.
3 Press
to increase the contrast.
Note
—OR—
Enlargement or reduction ratio can also be
increased or decreased by holding down
Press
to decrease the contrast.
Press Set.
or
.
4 Press Start.
—OR—
4 Press Start.
—OR—
Press other temporary copy keys for
more settings.
Press other temporary copy keys for
more settings.
Note
■ Special Copy Options (2 in 1 (P),
2 in 1 (L), 4 in 1 (P), 4 in 1 (L)
or Poster(3 x 3)) are not available with
Enlarge/Reduce.
■ (P)means Portrait and (L)means
Landscape.
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Making copies
Changing the temporary copy settings
Use the Options key to quickly set the following copy settings temporarily for the next copy.
Press
Menu Selections
Options
Page
3
Select & Set
Select & Set
Quality
Auto
Text
Photo
3-5
Stack/Sort
Page Layout
Stack
3-5
3-5
Sort
Off(1 in 1)
2 in 1 (P)
2 in 1 (L)
4 in 1 (P)
4 in 1 (L)
Poster(3 x 3)
Note
The factory settings are shown in Bold.
After you choose your settings by pressing Set, the LCD shows Set temporarily.
Press Start if you have finished choosing settings.
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Chapter 3
Quality
Making N in 1 copies (Page Layout)
You can select the copy quality. The default
setting is Auto.
You can reduce the amount of copies by
using the N in 1 copy feature. This allows you
to copy two or four pages onto one page,
allowing you to save paper.
Suitable for documents that
contain both text and
photographs.
Auto
Note
Suitablefordocumentscontaining
only text.
Text
■ Please make sure paper size is set to
Letter, Legalor A4.
Suitable for copying photographs.
Photo
■ You can use the N in 1 copy feature with
100% copy size only.
1 Load your document.
■ (P)means Portrait and (L)means
Landscape.
2 Press Options and
Quality.
or
to select
1 Load your document.
Press Set.
2 Press Number of Copies repeatedly
until the number you want appears
(up to 99).
3 Press
or
to select the copy
quality you want (Auto, Textor
Photo).
Press Set.
3 Press Options and
Page Layout.
or
to select
4 Press Start.
Press Set.
4 Press
or
to select 2 in 1 (P),
Sorting copies using the ADF
2 in 1 (L), 4 in 1 (P), or
4 in 1 (L).
You can sort multiple copies. Pages will be
stacked in the order
and so on.
(1 2 3),
(1 2 3)
Press Set.
5 Press Start to scan the document.
1 Load your document.
2 Press Number of Copies repeatedly
until the number you want appears
(up to 99).
3 Press Options and
Stack/Sort.
or
to select
Press Set.
4 Press
or
to select Sort.
Press Set.
5 Press Start.
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Making copies
If you are using the scanner glass:
Place document facedown on the scanner
glass in the direction shown below.
6 After the DCP scans the page,
2 in 1 (P)
the LCD shows:
Next Page?
▲
Yes
▼
No
2 in 1 (L)
Press
to scan the next page.
3
7 Put the next document on the scanner
glass.
4 in 1 (P)
4 in 1 (L)
Set Next Page
Then Press Set
Press Set.
Repeat Steps 6 and 7 for each page of
the layout.
8 After all the pages of the document have
been scanned, press
to end.
Place document face up in the ADF in the
direction shown below.
2 in 1 (P)
2 in 1 (L)
4 in 1 (P)
4 in 1 (L)
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Chapter 3
Making a poster (Page Layout)
Changing the default
copy settings
You can save the copy settings you use most
often by setting them as default. These
settings will remain until you change them
again.
You can create a poster. When you use the
Poster feature your DCP divides your
document into sections, then enlarges the
sections so you can assemble them into a
poster. If you want to print a poster, use the
scanner glass.
Note
Quality
■ Please make sure paper size is set to
Letter, Legalor A4.
■ For Poster copies, you cannot make more
than one copy or use the Enlarge/Reduce
feature.
1 Press Menu and
2.Copy.
or
to select
Press Set.
2 Press
or
to select 1.Quality.
to select Auto, Text
1 Load your document.
Copy
1.Quality
2 Press Options and
Page Layout.
or
to select
Press Set.
Press Set.
3 Press
or
3 Press
or
to select
or Photo.
Poster(3 x 3).
Press Set.
Press Set.
4 Press Stop/Exit.
4 Press Start to scan the document.
Poster (3x3)
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Making copies
Adjusting contrast
Out of Memory
message
You can changethe contrast tohelp an image
look sharper and more vivid.
If the memory becomes full while you are
making copies, the LCD message will guide
you through the next step.
1 Press Menu and
2.Copy.
or
to select
Press Set.
If the Out of Memorymessage appears
when you are scanning the first page of your
document, press Stop/Exit and wait until the
other operarions in process finish and then try
again.
3
2 Press
or
to select 2.Contrast.
Copy
2.Contrast
If you were scanning subsequent pages,
press Stop/Exit to cancel or Start to copy the
scanned pages.
Press Set.
3 Press
to increase the contrast.
—OR—
Press
to decrease the contrast.
Press Set.
4 Press Stop/Exit.
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Software Features
4
The User’s Guide on the CD-ROM includes the Software User’s Guide for features available when
connected to a computer (for example, Printing and Scanning). The availability of the features
listed below varies by model:
■ Using the machine as a Printer (See Chapter 1 in the Software User’s Guide on the CD-ROM.)
■ How to Scan (See Chapter 2 in the Software User’s Guide on the CD-ROM.)
■ Using ControlCenter2.0 (See Chapter 3 in the Software User’s Guide on the CD-ROM.)
■ Using Remote Setup (See Chapter 4 in the Software User’s Guide on the CD-ROM.)
■ Network Scanning (Optional NC-2200w external print/scan server required)
■ Network Printing (Optional NC-2200w external print/scan server required)
Note
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Important information
5
Federal Communications
Commission (FCC)
Declaration of Conformity
(USA only)
WARNING
■ This DCP has been certified to comply with
FCC standards, which are applied to the
USA only. A grounded plug should be
plugged into a grounded AC outlet after
checking the rating of the local power
supply for the DCP to operate properly and
safely.
Responsible Party:
Brother International Corporation
100 Somerset Corporate Boulevard
Bridgewater, NJ 08807-0911 USA
TEL: (908) 704-1700
■ For protection against the risk of electrical
shock, always disconnect all cables from
the wall outlet before servicing, modifying
or installing the equipment.
5
declares, that the products
Product Name: Laser DCP, DCP-7020
Important
comply with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) This
device may not cause harmful interference, and
(2) this device must accept any interference
received, including interference that may cause
undesired operation.
Changes or modifications not expressly approved
by Brother Industries, Ltd. could void the user’s
authority to operate the equipment.
WARNING
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try
to correct the interference by one or more of the
following measures:
Brother cannot accept any financial or other
responsibilities that may be the result of your
use of this information, including direct, special
or consequential damages. There are no
warranties extended or granted by this
document.
Important - about the interface cable
A shield interface cable should be used to ensure
compliance with the limits for a Class B digital
device.
■ Reorient or relocate the receiving antenna.
■ Increase the separation between the
equipment and receiver.
■ Connect the equipment into an outlet on a
circuit different from that to which the receiver
is connected.
■ Call the dealer or an experienced radio/TV
technician for help.
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Chapter 5
Industry Canada Compliance
Statement (Canada only)
FDA regulations
U.S. Food and Drug Administration (FDA) has
implemented regulations for laser products
manufactured on and after August 2, 1976.
Compliance is mandatory for products marketed in
the United States. The following label on the back
of the DCP indicates compliance with the FDA
regulations and must be attached to laser products
marketed in the United States.
This Class B digital apparatus complies with
Canadian ICES-003.
Cet appareil numérique de la classe B est
conforme à la norme NMB-003 du Canada.
Disconnect device
Manufactured:
This product must be installed near an AC power
outlet that is easily accessible. In case of
emergency, you must disconnect the power cord
from the AC power outlet to shut off the power
completely.
BROTHER CORP. (ASIA) LTD.
BROTHER BUJI NAN LING FACTORY
Gold Garden Industry, Nan Ling Village, Buji,
Rong Gang, Shenzhen, China.
This product complies with FDA for laser
products except for deviations pursuant to Laser
Notice No. 50, dated July 26, 2001.
®
International ENERGY STAR
Compliance Statement
®
The purpose of the International ENERGY STAR
WARNING
Program is to promote the development and
popularization of energy-efficient office equipment.
Use of controls, adjustments or performance of
procedures other than those specified in this
manual may result in hazardous invisible
radiation exposure.
®
As an ENERGY STAR Partner, Brother Industries,
Ltd. has determined that this product meets the
®
ENERGY STAR guidelines for energy efficiency.
Internal laser radiation
Max. Radiation Power 5 mW
Wave Length 770 - 810 nm
Laser Class
Class 3B
Laser safety
This equipment is certified as a Class 1 laser
product under the U.S. Department of Health and
Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for
Health and Safety Act of 1968. This means that the
equipment does not produce hazardous laser
radiation.
Since radiation emitted inside the equipment is
completely confined within protective housings
and external covers, the laser beam cannot
escape from the DCP during any phase of user
operation.
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Important information
0
This product is equipped with a 3-wire
grounded plug. This plug will only fit into a
grounded power outlet. This is a safety
feature. If you are unable to insert the plug
into the outlet, call your electrician to replace
your obsolete outlet. Do not defeat the
purpose of the grounded plug.
Important safety instructions
1
2
3
Read all of these instructions.
Save them for later reference.
Follow all warnings and instructions marked
on the product.
A
B
Do not allow anything to rest on the power
cord. Do not place this product where people
can walk on the cord.
4
Unplug this product from the wall outlet
before cleaning inside of the DCP. Do not
use liquid or aerosol cleaners. Use a damp
cloth for cleaning.
If an extension cord is used with this product,
make sure that the total ampere ratings on
the products plugged into the extension cord
do not exceed the extension cord ampere
rating. Also, make sure that the total of all
products plugged into the AC power outlet
does not exceed 15 amperes (USA only).
5
5
6
Do not use this product near water.
Do not place this product on an unstable
cart, stand, or table. The product may fall,
causing serious damage to the product.
C
Do not place anything in front of the DCP that
will block printing. Do not place anything in
the path of printing.
7
Slots and openings in the cabinet and the
back or bottom are provided for ventilation;
to ensure reliable operation of the product
and to protect it from overheating, these
openings must not be blocked or covered.
The openings should never be blocked by
placing the product on a bed, sofa, rug, or
other similar surface. This product should
never be placed near or over a radiator or
heater. This product should never be placed
in a built-in installation unless proper
ventilation is provided.
D
E
Wait until pages have exited the DCP before
picking them up.
Never push objects of any kind into this
product through cabinet slots, since they
may touch dangerous voltage points or short
out parts resulting in the risk of fire or electric
shock. Never spill liquid of any kind on the
product. Do not attempt to service this
product yourself because opening or
removing covers may expose you to
dangerousvoltage points and other risks and
may void your warranty. Refer all servicing to
a Brother Authorized Service Center. For the
location of your nearest Brother Authorized
Service Center, please call
8
9
This product should be operated from the
type of power source indicated on the label.
If you are not sure of the type of power
available, call your dealer or local power
company.
In USA: 1-800-284-4357
In Canada: 1-877-BROTHER.
Use only the power cord supplied with this
DCP.
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Chapter 5
F
Unplug this product from the AC power outlet
and refer servicing to Authorized Service
Personnel under the following conditions:
Trademarks
The Brother logo is a registered trademark of
Brother Industries, Ltd.
• When the power cord is damaged or
frayed.
Brother is a registered trademark of Brother
Industries, Ltd.
• If liquid has been spilled into the product.
• If the product has been exposed to rain or
water.
Multi-Function Link is a registered trademark of
Brother International Corporation.
• If the product does not operate normally
when the operating instructions are
© 2004-2005 Brother Industries, Ltd. All rights
reserved.
followed. Adjust only those controls that
are covered by the operating instructions.
Improper adjustment of other controls may
result in damage and will often require
extensive work by a qualified technician to
restore the product to normal operation.
Windows and Microsoft are registered trademarks
of Microsoft in the U.S. and other countries.
Macintosh and TrueType are registered
trademarks of Apple Computer, Inc.
PaperPort and OmniPage OCR are registered
trademarks of ScanSoft, Inc.
• If the product has been dropped or the
cabinet has been damaged.
Presto! PageManager is a registered trademark of
NewSoft Technology Corporation.
• If the product exhibits a distinct change in
performance, indicating a need for service.
Each company whose software title is mentioned
in this manual has a Software License Agreement
specific to its proprietary programs.
G
H
To protect your product against power
surges, we recommend the use of a power
protection device (Surge Protector).
All other brand and product names mentioned
in this User’s Guide and the Software User’s
Guide are registered trademarks of their
respective companies.
To reduce the risk of fire, electric shock and
injury to people, note the following:
• Do not use this product near appliances
that use water, a swimming pool or in a wet
basement.
• Use only the power cord supplied with this
machine.
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Troubleshooting and routine
maintenance
6
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this happens, your DCP identifies
the problem and displays an error message. The most common error messages are shown below.
You can correct most problems by yourself. If you need more help, the Brother Solutions Center
offers latest FAQs and troubleshooting tips.
ERROR MESSAGES
ERROR MESSAGE CAUSE
ACTION
6
Back Cover Open The back cover is not completely
Close the back cover of the DCP.
closed.
Change Drum Soon The drum unit is near the end of its life. Use the drum unit until you have a print quality
problem; then replace the drum unit with a new one.
Cooling Down
The temperature of the drum unit or
toner cartridge is too hot. The DCP will
pause its current print job and go into
cooling down mode. During the cooling
down mode, you will hear the cooling
fan running while the display on the
DCP shows Cooling Down, and
Wait for a while.
You must wait 20 minutes for it to cool.
Wait for a while
Cover is Open
Document Jam
The front cover is not completely
closed.
Close the front cover for the drum unit.
The document was not inserted or fed
properly or the document scanned from
the ADF was too long.
Data Remaining
Print data is left in the DCP’s memory.
Re-start printing from your computer.
Print data is left in the DCP’s memory.
The USB cable was unplugged while
the computer was sending the data to
the DCP.
Press Job Cancel. The DCP will cancel the job and
eject the page that is being printed.
Dust on Drum
The drum unit needs to be cleaned.
Fail to Warm up The fuser unit is too cold.
Unit is too Hot The fuser unit is too hot.
Turn off the DCP’s power switch, and check the DCP’s
environment. If it is in a location that is too cold or too
hot, try to cool or warm the room by turning on the air
conditioner or heater. Or, change the location. Then,
turn on the DCP’s power switch.
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Chapter 6
ERROR MESSAGES
ERROR MESSAGE CAUSE
ACTION
Machine too Hot The inside of the machine is too hot.
Make sure you can hear the fan in the DCP spinning
and the exhaust outlet isn't blocked by something.
If the fan is spinning, remove some obstacles that
surround the exhaust outlet, and then leave the DCP
for several minutes.
If the fan is not spinning, turn off the DCP and then turn
it on again.
No cartridge
No Paper Fed
The toner cartridge is not installed
properly.
Reinstall the toner cartridge.
The DCP is out of paper or paper is not Refill the paper in the paper tray.
properly loaded in the paper tray.
—OR—
Remove the paper and load it again.
Out of Memory
The DCP’s memory is full.
(Copy operation in process)
Press Stop/Exit and wait until the other operations in
process finish and then try again.
(Printing operation in process)
Reduce print resolution. (See Advanced tab in the
Software User’s Guide on the CD-ROM.)
Paper jam Inside The paper is jammed inside the DCP.
Paper Jam Rear
DCP.
Paper Jam Tray
The paper is jammed in the paper tray
of the DCP.
Scanner Locked
Toner Life End
The scanner needs to be reset.
Turn off the DCP and then turn it on again.
The toner cartridge and drum unit
assembly are not installed.
Re-install the toner cartridge and drum unit assembly.
—OR—
—OR—
Replace the toner cartridge with a new one. (See
Toner is used up and printing is not
possible.
Toner Low
The toner cartridge is near the end of its Order a new toner cartridge now.
life and the toner will soon run out.
Unable to Init. The DCP has a mechanical problem.
Turn off the DCP’s power switch, and then on again, If
the error message continues, leave the DCP for
several minutes and try it again.
(Initialize)
Unable to Print
Unable to Scan
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Troubleshooting and routine maintenance
Document is jammed under the
document cover
Document jams
If the document is jammed, follow the steps
below.
1 Take out any paper from the ADF that is
not jammed.
Document is jammed in the top of the
ADF unit
2 Lift the document cover.
3 Pull the jammed document out to the
1 Take out any paper from the ADF that is
right.
not jammed.
2 Open the ADF cover.
3 Pull the jammed document out to the
left.
6
4 Close the document cover.
5 Press Stop/Exit.
Document is jammed at the output
tray
4 Close the ADF cover.
5 Press Stop/Exit.
1 Pull the jammed document out to the
right.
2 Press Stop/Exit.
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Chapter 6
4 Pull out the drum unit and toner
cartridge assembly. The jammed paper
may be pulled out with the toner
cartridge and drum unit assembly, or
this may release the paper so you can
pull it up and out of the paper tray
opening.
Paper jams
To clear paper jams, please follow the steps
in this section.
WARNING
After you have just used the DCP, some
parts inside the machine are extremely
hot. When you open the front cover or
back cover of the DCP, never touch the
shaded parts shown in the following
diagram.
Paper is jammed inside the DCP
1 Pull the paper tray completely out of the
DCP.
5 If you can not remove the drum unit and
toner cartridge assembly easily, do not
use extra force. Instead, lift the scanner
cover and use both hands to carefully
pull the jammed paper up and out of the
output tray opening.
2 Pull the jammed paper up and out of the
paper tray opening.
3 Open the front cover.
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Troubleshooting and routine maintenance
Paper is jammed at back of the DCP
CAUTION
1 Open the front cover.
To prevent damage to the DCP caused by
static electricity, do not touch the
electrodes shown in the following diagram.
2 Pull out the drum unit and toner
6 Put the drum unit and toner cartridge
cartridge assembly.
assembly back in the DCP.
6
3 Open the back cover.
7 Close the front cover.
8 Put the paper tray in the DCP.
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Chapter 6
4 Pull the tab toward you to open the rear
7 Put the drum unit and toner cartridge
chute cover.
assembly back into the DCP.
8 Close the front cover.
5 Pull the jammed paper out of the fuser
unit. If the jammed paper cannot be
pulled out easily, push down on the blue
tab with one hand as you gently pull out
the paper with the other hand.
6 Close the back cover.
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Troubleshooting and routine maintenance
4 Put the toner cartridge back into the
drum unit until you hear it lock into place.
If you put it in properly, the lock lever will
lift automatically.
Paper is jammed inside the drum unit
and toner cartridge assembly
1 Open the front cover.
5 Put the drum unit and toner cartridge
assembly back in the DCP.
2 Pull out the drum unit and toner
cartridge assembly.
6
6 Close the front cover.
3 Hold down the lock lever on the left and
pull the toner cartridge out of the drum
unit.
Take out the jammed paper if there is
any inside the drum unit.
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Chapter 6
If you are having difficulty with your DCP
If you think there is a problem with your DCP, check the chart below and follow the troubleshooting
tips.
The Brother Solutions Center offers the latest FAQs and troubleshooting tips.
DIFFICULTY
SUGGESTIONS
Printing Difficulties
Poor print quality
Vertical black lines.
Sometimes you may see vertical streaks/black lines on the printed pages. The
drum unit’s primary corona wire may be dirty. Clean your primary corona wire
Copy Quality Difficulties
Vertical black streaks or black spots Sometimes you may see vertical streaks on your copies. Either the scanner or the
appear in copies.
drum unit’s primary corona wire is dirty. Clean them both.
Printer Difficulties
The DCP does not print.
Please make sure:
• The DCP is plugged in and the power switch is turned on.
—OR—
—OR—
• The interface cable is securely connected between the DCP and computer.
(See the Quick Setup Guide.)
—OR—
page 6-1.)
—OR—
• DCP is online. Click Start and then Printer and Faxes. Select the ‘Brother
DCP-7020’ and right-click. Make sure that “Use Printer Offline” is unchecked.
The DCP prints unexpectedly or it
prints garbage.
Turn off the DCP’s power switch and then turn it on again. Check the primary
settings in your application software to make sure it is set up to work with your
DCP.
The DCP prints first couple of
pages correctly, then some pages
have text missing.
Your computer is not recognizing the DCP’s input buffer full signal. Please make
sure you connect the DCP cable correctly. (See the Quick Setup Guide.)
The DCP cannot print full pages of Reduce the printing resolution. (See Advanced tab in the Software User’s Guide
a document.
on the CD-ROM.)
Out of Memorymessage occurs.
Reduce the complexity of your document and try again. Reduce the graphic quality
or the number of font sizes within your application software.
My headers or footers appear when Your DCP can print 62 lines per page. The top two lines and bottom two lines are
I view my document on the screen a restricted area that will not accept print. Adjust the top and bottom margins in
but do not appear when I print
them.
your document to allow for this.
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Troubleshooting and routine maintenance
DIFFICULTY
SUGGESTIONS
Scanning Difficulties
TWAIN errors appear while
scanning.
Make sure the Brother TWAIN driver is selected as the primary source. In
PaperPort®, click Scan in the File menu and select the Brother TWAIN driver.
Software Difficulties
Cannot install software or print.
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Cannot perform ‘2 in 1 or 4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Cannot print when using Adobe
Illustrator.
Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide
on the CD-ROM.)
When using ATM fonts, some
characters are missing or some
characters are printed in their
place.
If you are using Windows® 98/98SE/Me, select ‘Printer Settings’ from the ‘Start’
menu. Select the properties of the ‘Brother DCP-7020’. Click ‘Spool Setting’ on the
‘Details’ tab. Select ‘RAW’ from ‘Spool Data Format’.
‘Unable to write to LPT1’ or ‘LPT1
already in use’ Error Message
appears.
1. Make sure the DCP is on (plugged into the AC power outlet and the power
switch turned on) and that it is connected directly to the computer using the
IEEE-1284 bi-directional parallel cable. The cable must not go through another
peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box).
6
‘MFC is Busy’ Error Message
appears.
2. Make sure the DCP is not displaying an error message on the LCD Display.
3. Make sure no other device drivers, which also communicate through the
parallel port, are running automatically when you boot up the computer (such
as, drivers for Zip Drives, External CD-ROM Drive, etc.) Suggested areas to
check: (Load=, Run=command lines in the win.ini file or the Setup Group)
4. Check with your computer manufacturer to confirm that the computer’s parallel
port settings in the BIOS are set to support a bi-directional DCP; i.e. (Parallel
Port Mode – ECP)
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Chapter 6
DIFFICULTY
SUGGESTIONS
Paper Handling Difficulties
The DCP does not load paper. The If there is no paper, load a new stack of paper into the paper tray. If there is paper
LCD shows No Paper Fed or
Paper Jam.
in the paper tray, make sure it is straight. If the paper is curled, you should
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back into the paper tray. Reduce the amount of paper in the paper tray, and
then try again. Check that the manual feed mode is not selected in the printer
The DCP does not feed paper from Reinsert the paper firmly, load one sheet at a time. Make sure that manual feed
the manual feed slot.
mode is selected in the printer driver.
How can I load envelopes?
You can load envelopes from the manual feed slot. Your application software must
be set up to print the envelope size you are using. This is usually done in the Page
Setup or Document Setup menu of your software. Please refer to the manual
provided with your software application.
What paper can I use?
You can use plain paper, recycled paper, envelopes, transparencies and labels
that are made for laser machines. (For information on paper you can use, see
How can I clear paper jams?
Print Quality Difficulties
Printed pages are curled.
Low quality thin or thick paper can cause this problem. Make sure you select the
Printed pages are smeared.
The Paper Type setting may be incorrect for the type of print media you are
using—OR—The print media may be too thick or have a rough surface.
CD-ROM.)
Printouts are too light.
If your DCP is not connected to a computer, turn off Toner Save mode in the DCP
Set Toner Save mode to off in the Advanced tab in the printer driver.
(See Advanced tab in the Software User’s Guide on the CD-ROM.)
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Troubleshooting and routine maintenance
Improving the print quality
This section provides information on the following topics:
Examples of poor print quality
Recommendation
Check the DCP’s environment. Conditions such as humidity, high temperatures,
ABCDEFGH
abcdefghijk
A B C D
abcde
0 1 2 3 4
If the whole page is too light, turn off Toner Save mode in the DCP menu settings
Software User’s Guide on the CD-ROM.)
Faint
—OR—
If your DCP is not connected to a computer, turn off Toner Save mode in the DCP
Clean the laser scanner window and the primary corona wire on the drum unit.
6
Make sure that you use paper that meets the recommended specifications.
ABCDEFGH
abcdefghijk
Check the DCP’s environment - high temperatures and high humidity can increase
A B C D
abcde
0 1 2 3 4
Gray background
page 6-19.) If the print quality has not improved, install a new drum unit.
Make sure you use paper that meets our specifications. Rough-surfaced paper or
thick print media may cause this problem.
Make sure that you choose the appropriate media type in the printer driver or in
in the Software User’s Guide on the CD-ROM.)
Ghost
Make sure that you use paper that meets our specifications. Rough-surfaced
ABCDEFGH
abcdefghijk
A B C D
abcde
0 1 2 3 4
Toner specks
page 1-8.)
Choose Thick paper mode in the printer driver or in the DCP’s Paper Type menu
setting, or use thinner paper than you are currently using. (See Basic tab in the
Software User’s Guide on the CD-ROM.)
Hollow print
Check the DCP’s environment because conditions such as high humidity can
page 6-19.) If the print quality has not improved, install a new drum unit.
All black
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Chapter 6
Examples of poor print quality
Recommendation
Cleaning the drum unit
Dust, paper powder, glue, and so on may stick to the surface of the photosensitive
drum (OPC) and cause black or white spots to appear on printed documents.
3.1 in.
(78.5 mm)
3.1 in.
(78.5 mm)
White Spots on black text and
graphics at 3.1 in.
If you still see the spots on printed documents after making multiple copies, clean
the drum unit as follows:
(78.5 mm) intervals
1 Remove the drum unit and toner cartridge assembly, and then remove the toner
cartridge from the drum unit.
3.1 in.
(78.5 mm)
3.1 in.
(78.5 mm)
2 Position the print sample in front of the drum unit so you will know the exact
position on the drum that is causing the poor print.
Black Spots at 3.1 in.
(78.5 mm) intervals
3 Turn the black gear on the drum as you check the surface of the OPC drum.
The OPC drum is photosensitive so do not touch it with your fingers.
OPC drum surface
4 When you find the substance on the drum surface that matches the print
sample, gently dab the surface of the OPC drum with a cotton swab that is lightly
dampened with isopropyl alcohol.
Do not use a scrubbing or wiping motion because this might damage the
drum.
Do not try to clean the surface of the OPC drum with a sharp object, such as
a ball-point pen, because this might cause permanent damage to the drum
unit.
If the print quality still has not improved you need to install a new drum.
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Troubleshooting and routine maintenance
Examples of poor print quality
Recommendation
ABCDEFGH
abcdefghijk
A B C D
abcde
0 1 2 3 4
If you use label sheets for laser printers, the glue from the sheets may sometimes
Black toner marks across the page
Do not use paper that has clips or staples because they will scratch the surface of
the drum.
If the unpacked drum unit is in direct sunlight or room light, the unit may be
damaged.
Make sure that you use paper that meets our specifications. A rough surfaced
ABCDEFGH
abcdefghijk
A B C D
abcde
0 1 2 3 4
Make sure that you choose the appropriate media type in the printer driver or in
the DCP’s Paper Type menu setting. (See Basic tab in the Software User’s Guide
White lines across the page
The problem may disappear by itself. Try printing multiple pages to clear this
problem, especially if the DCP has not been used for a long time.
6
Clean the inside of the DCP and the primary corona wire in the drum unit.
ABCDEFGH
abcdefghijk
A B C D
abcde
0 1 2 3 4
Lines across the page
ABCDEFGH
abcdefghijk
A B C D
abcde
0 1 2 3 4
Make sure the primary corona wire is at the home position (▲).
Black lines down the page
Printed pages have toner stains down
the page.
is not inside the DCP covering the laser scanner window.
The fixing unit may be smudged. Call Brother Customer Service at
1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada).
You may clear the problem by wiping the laser scanner window with a soft cloth.
ABCDEFGH
abcdefghijk
A B C D
abcde
0 1 2 3 4
White lines down the page
Make sure the paper or other print media is loaded properly in the paper tray and
that the guides are not too tight or too loose against the paper stack.
H
hijk
G
F
efg
E
D
C
B
A
abcd
A B C D
abcde
0 1 2 3 4
Set the paper guides correctly.
Page skewed
The paper tray may be too full.
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Chapter 6
Examples of poor print quality
Recommendation
Check the paper type and quality. High temperatures and high humidity will cause
paper to curl.
If you don’t use the DCP very often, the paper may have been in the paper tray too
long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and
then rotate the paper 180° in the paper tray.
Curl or wave
Make sure that paper is loaded properly.
B
DEFGH
Turn over the stack of paper in the tray or rotate the paper 180° in the input tray.
abc efghijk
A
bcde
1
C D
3 4
Wrinkles or creases
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Troubleshooting and routine maintenance
8 Wrap the DCP in the plastic bag and
place it in the original carton with the
original packing material.
Packing and shipping
the DCP
9 Pack the drum unit and toner cartridge
assembly, AC cord and printed
materials in the original carton as shown
below:
When you transport the DCP, use the
packing materials that came with your DCP. If
you do not pack the DCP properly, you could
void your warranty. The DCP should be
adequately insured with the carrier.
1 Turn off the DCP’s power switch.
2 Unplug the DCP from the AC power
outlet.
3 Unplug the cable from the DCP.
4 Open the front cover.
6
5 Remove the drum unit and toner
cartridge assembly. Leave the toner
cartridge installed in the drum unit.
6 Place the drum unit and toner cartridge
assembly into the plastic bag and seal
the bag.
Note
If you are returning your DCP to Brother as
part of the Exchange Service, pack only the
DCP. Keep all separate parts and printed
materials to use with your “Exchange” DCP.
7 Close the front cover.
0 Close the carton and tape it shut.
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Chapter 6
2 Wipe the outside of the DCP with a soft
Routine maintenance
cloth to remove dust.
CAUTION
The drum unit contains toner, so handle it
carefully. If toner scatters and your hands
or clothes get dirty, immediately wipe or
wash it off with cold water.
Cleaning the outside of the
DCP
3 Remove anything that is stuck inside the
paper tray.
CAUTION
4 Wipe the inside of the paper tray with a
■ Use neutral detergents. Cleaning with
volatile liquids such as thinner or
benzine will damage the outside
surface of the DCP.
soft cloth to remove dust.
■ Do not use cleaning materials that
contain ammonia.
■ Do not use isopropyl alcohol to remove
dirt from the control panel. It may crack
the panel.
5 Re-load thepaper and put the paper tray
1 Pull the paper tray completely out of the
in the DCP.
DCP.
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Troubleshooting and routine maintenance
Cleaning the scanner glass
Cleaning the laser scanner
window
Turn off the DCP’s power switch and lift the
document cover. Clean the scanner glass
and white plastic with isopropyl alcohol on a
soft lint-free cloth.
CAUTION
■ Do not use isopropyl alcohol to clean
Document
Cover
the laser scanner window.
White Plastic
■ Do not touch the laser scanner window
with your fingers.
1 Before you clean the inside of the DCP,
turn off the DCP’s power switch.
Unplug the telephone line cord first, and
then unplug the power cord from the AC
power outet.
6
Scanner Glass
2 Open the front cover and pull out the
drum unit and toner cartridge assembly.
In the ADF unit, clean the white plastic bar
and the scanner glass strip under it with
isopropyl alcohol on a lint-free cloth.
White
Plastic Bar
WARNING
Just after you have used the DCP, some
internal parts of the machine are
Glass Strip
extremely HOT! When you open the front
cover of the DCP, never touch the shaded
parts shown in the diagram below.
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Chapter 6
6 Plug the DCP’s power cord back into the
AC power outlet first, and then plug in
the telephone line cord.
CAUTION
To prevent damage to the DCP from static
electricity, do not touch the electrodes
shown below.
Turn on the DCP’s power switch.
3 Gently clean the laser scanner window
by wiping it with a clean soft, dry,
lint-free cloth. Do not use isopropyl
alcohol.
Laser Scanner
Window
4 Put the drum unit and toner cartridge
assembly back into the DCP.
5 Close the front cover.
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Troubleshooting and routine maintenance
Cleaning the corona wire
Replacing the toner cartridge
(TN-350)
We recommend placing the drum unit and
toner cartridge assembly on a cloth or large
disposable paper to avoid spilling and
scattering toner.
The toner cartridge can print up to 2,500
pages. When the toner cartridge is running
low, the LCD shows Toner Low. Actual page
count will vary depending on your average
type of document (i.e., standard letter,
detailed graphics).
1 Open the front cover and pull out the
drum unit and toner cartridge assembly.
Note
It is a good idea to keep a new toner cartridge
ready for use when you see the Toner Low
warning.
6
Discard the used toner cartridge according to
local regulations, keeping it separate from
domestic waste. Be sure to seal the toner
cartridge tightly so toner powder does not
spill out of the cartridge. If you have
questions, call your local waste disposal
office.
2 Clean the primary corona wire inside the
drum unit by gently sliding the blue tab
from right to left several times.
We recommend that you clean the DCP and
drum unit when you replace the toner
3 Return the blue tab and snap it into the
Home position (▼).
CAUTION
If you do not return the blue tab to the
Home position (▼), your printed pages
may have vertical black stripes on them.
4 Reinstall the drum unit and toner
cartridge assembly in the DCP.
5 Close the front cover.
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Chapter 6
2 Hold down the lock lever on the left and
pull the toner cartridge out of the drum
unit.
How to replace the toner
cartridge
WARNING
Just after you use the DCP, some internal
parts of the machine will be extremely
HOT! Never touch the shaded parts
shown in the illustration.
CAUTION
1 Open the front cover and pull out the
■ Place the drum unit on a drop cloth or
large piece of disposable paper to
drum unit and toner cartridge assembly.
avoid spilling and scattering the toner.
■ Handle the toner cartridge carefully. If
toner scatters on your hands or
clothes, immediately wipe it off or wash
it with cold water.
3 Unpack the new toner cartridge. Place
the used toner cartridge into the
aluminum bag and discard it according
to local regulations.
CAUTION
To prevent damage to the DCP from static
electricity, do not touch the electrodes
shown below.
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Troubleshooting and routine maintenance
CAUTION
CAUTION
■ Brother strongly recommends that you
do not refill the toner cartridge provided
with your DCP. We also strongly
recommend that you continue to use
only Genuine Brother Brand
Do not touch the shaded parts shown in
theillustrations toprevent any degradation
to the print quality.
replacementtoner cartridges(TN-350).
Using or attempting to use potentially
incompatible toner and/or toner
cartridges in your DCP may cause
damage to the machine itself and/or it
may result in unsatisfactory print
quality. Our warranty coverage does
not apply to any problem that was
caused by the use of unauthorized
third party toner and toner cartridges.
To protect your investment and
6
guarantee your print quality please
continue to replace consumed toner
cartridges with only Genuine Brother
Branded Supplies.
4 Gently rock the toner cartridge from side
to side five or six times to distribute the
toner evenly inside the cartridge.
■ Wait to unpack the toner cartridge until
immediately before you install it in the
DCP. If a toner cartridge is left
unpacked for a long period of time, the
toner life is shortened.
5 Remove the protective cover.
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Chapter 6
6 Insert the new toner cartridge in the
drum unit until it clicks into place. If you
put it in properly, the lock lever will lift
automatically.
Replacing the drum unit
(DR-350)
The DCP uses a drum unit to create print
images on paper. If the LCD shows
Change Drum Soon, the drum unit is near
the end of its life and it is time to buy a new
one.
Even if the LCD shows Change Drum Soon,
you may be able to continue printing without
having to replace the drum unit for a while.
However, if there is a noticeable deterioration
in the output print quality (even before
Change Drum Soonappears), then the
drum unit should be replaced. You should
clean the DCP when you replace the drum
7 Clean the primary corona wire inside the
drum unit by gently sliding the blue tab
from right to left several times. Return
the blue tab to the Home position (▼)
before reinstalling the drum unit and
toner cartridge assembly.
CAUTION
When removing the drum unit, handle it
carefully because it contains toner. If toner
scatters and your hands or clothes get
dirty, immediately wipe or wash it off with
cold water.
Note
8 Install the drum unit and toner cartridge
The drum unit is a consumable item, and it is
necessary to replace it periodically. There are
many factors that determine the actual drum
life, such as temperature, humidity, type of
paper and how much toner you use for the
number of pages per print job. The estimated
drum life is up to 12,000 pages. The actual
number of pages your drum will print may be
significantly less than these estimates.
assembly into the DCP.
9 Close the front cover.
Because we have no control over the many
factors that determine the actual drum life, we
cannot guarantee a minimum number of
pages that will be printed by your drum.
6 - 22
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Troubleshooting and routine maintenance
2 Hold down the lock lever on the left and
pull the toner cartridge out of the drum
unit.
WARNING
Just after you have used the DCP, some
internal parts of the machine are
extremely HOT! So please be careful.
1 Open the front cover and pull out the
drum unit and toner cartridge assembly.
Note
6
Discard the used drum unit according to local
regulations, keeping it separate from
domestic waste. Be sure to seal the drum unit
tightly so toner powder does not spill out of
the unit. If you have questions, call your local
waste disposal office.
CAUTION
CAUTION
Wait to unpack the new drum unit until
immediately before installing it. Place the
old drum unit into the plastic bag.
To prevent damage to the printer from
static electricity, do not touch the
electrodes shown below.
3 Reinstall the toner cartridge into the new
drum unit. If you put it in properly, the
lock lever will lift automatically.
6 - 23
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Chapter 6
4 Install the drum unit and toner cartridge
Machine Information
assembly in the DCP.
Checking the Serial Number
You can view the DCP’s serial number on the
LCD.
1 Press Menu and
or
to select
3.Machine Info.
Press Set.
2 Press or
1.Serial No.
to select
5 Press Options.
Replace Drum?
▲
Yes
▼
No
Machine Info.
1.Serial No.
To confirm you are installing a new
drum, press
Press Set.
.
3 Press Stop/Exit.
6 When the LCD shows Accepted, close
the front cover.
Checking the Page Counters
CAUTION
You can view the DCP’s page counters for
copies, printer pages, lists and a summary
total.
If toner scatters and your hands or clothes
get dirty, immidiately wipe or wash it off
with cold water.
1 Press Menu and
or
to select
3.Machine Info.
Press Set.
2 Press
or
to select
2.Page Counter.
Machine Info.
2.Page Counter
Press Set.
6 - 24
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Troubleshooting and routine maintenance
3 Press
or
to select Total,
List, Printor Copy.
Press Set.
Page Counter
Total:
XXXXX
Page Counter
List:
XXXXX
Page Counter
Print:
XXXXX
Page Counter
Copy:
XXXXX
4 Press Stop/Exit.
6
Checking the Drum Life
You can view the DCP’s drum life on the LCD.
1 Press Menu and
or
to select
3.Machine Info.
Press Set.
2 Press
or
to select
3.Drum Life.
Machine Info.
3.Drum Life
Press Set.
3 Press Stop/Exit.
Note
The drum life check will be accurate only if
you have reset the drum counter when you
installed a new drum unit. It will not be
accurate if you have reset the drum counter
during the life of a used drum.
6 - 25
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Appendix
A
On-screen
programming
Menu Mode
Your DCP is designed to be easy to use with
LCD on-screen programming. User-friendly
programming helps you take full advantage of
all the menu selections your DCP has to offer.
Since your programming is done on the LCD,
we have created step-by-step on-screen
instructions to help you program your DCP.
All you need to do is follow the instructions as
they guide you through the menu selections
and programming options.
Access the menu
Menu table
Scroll through the current menu
level
help you understand the menu selections and
options that are found in the DCP’s programs.
Once you become familiar with programming,
you can use the Menu table as a quick
reference when you want to change your
settings.
Accept an option
Go to the next menu level
Exit the menu
You can access the menu mode by pressing
Menu.
When you enter the menu, press
or
to scroll through the Main Menu.
Select ▲▼ & Set
1.General Setup
Select ▲▼ & Set
2.Copy
for Machine Information.
Select ▲▼ & Set
3.Machine Info.
A - 1
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Appendix
You can scroll more quickly through each
menu level by pressing the arrow for the
direction you want:
or
.
Select an option by pressing Set when that
option appears on the LCD.
The LCD will then show the next menu level.
Press
or
to scroll to your next menu
selection.
Press Set.
When you finish setting an option, the LCD
shows Accepted.
A
A - 2
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to exit
to accept
Select
Select
Set
Main Menu
Submenu
Menu Selections Options
Descriptions
Page
1. General
Setup
1. Paper Type
—
Thin
Plain
Thick
Sets the type of paper in
the paper tray.
2-1
Thicker
Transparency
Recycled Paper
2. Paper Size
—
A4
Sets the size of the paper in 2-1
the paper tray.
Letter
Legal
Executive
A5
A6
B5
B6
3. Beeper
—
High
Med
Low
Off
Adjusts the volume level of 2-2
the beeper.
4. Ecology
1. Toner Save
2. Sleep Time
—
On
Off
Increases the life of the
toner cartridge.
2-2
2-3
(0-99)
05 Min
Conserves power.
5. LCD
Contrast
Light
Dark
Adjusts the contrast of the 2-3
LCD.
6. User
Settings
You can print a list of your 2-3
settings.
0. Local
Language
—
Depending on your Allows you to change the
See
country
LCD Language to English Quick
or French.
Setup
Guide
(Canada only)
2. Copy
1. Quality
—
—
Text
Auto
Photo
Selects the Copy resolution 3-7
for your type of document.
2. Contrast
▼ -ꢀꢀꢀꢀ„+ ▲
▼ -ꢀꢀꢀ„ꢀ+ ▲
▼ -ꢀꢀ„ꢀꢀ+ ▲
▼ -ꢀ„ꢀꢀꢀ+ ▲
▼ -„ꢀꢀꢀꢀ+ ▲
Adjusts the contrast for
copies.
3-8
Note
The factory settings are shown in Bold.
A - 3
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Appendix
Main Menu
Submenu
Menu Selections Options
Descriptions
Page
3. Machine
Info.
1. Serial No.
—
—
Lets you check the serial
number of your DCP.
6-24
2. Page
Counter
—
Total
Copy
Lets you check the number 6-24
of pages the DCP has
Print
List
printed during its life.
3. Drum Life
—
—
You can check the
percentage of drum life that
6-25
remains available.
Note
The factory settings are shown in Bold.
A
A - 4
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Specifications
S
Product description
General
Memory Capacity
16 MB
Automatic Document Feeder
(ADF)
Up to 35 pages
Paper Tray
250 Sheets (20 lb (80 g/m2))
Laser
Printer Type
Print Method
Electrophotography by semiconductor laser beam scanning
16 characters × 2 lines
LCD (Liquid Crystal Display)
Power Source
100 - 120V AC 50/60Hz
Power Consumption
Copying: Average 460 W
Sleep:
Average 10 W
Standby: Average 75 W
Dimensions
11.57 in.
(294 mm)
17.01 in.
(432 mm)
15.55 in.
(395 mm)
Weight
Without Drum/Toner Unit:
20.81 lb (9.45 kg)
Noise
Operating:
Standby:
53 dB A or less
30 dB A or less
Temperature
Humidity
Operating:
Storage:
50°F - 90.5°F (10 - 32.5°C)
32°F - 104°F (0 - 40°C)
Operating:
Storage:
20 to 80% (without condensation)
10 to 90% (without condensation)
S - 1
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Specifications
Print media
Paper Input
Paper Tray
■ Paper type:
Plain paper, Recycled paper or Transparencies2
■ Paper size:
A4, Letter, Legal1, Executive, A5, A6, B5 and B6
■ Paper Weight:
16 - 28 lb (60 -105 g/m2)
■ Maximum paper tray capacity:
Up to 250 sheets of 20 lb (80 g/m2) plain paper or
up to 10 transparencies
Manual Feed Slot
■ Paper type:
Plain paper, Recycled paper, Transparencies2, Envelopes, Bond
paper or Labels2
■ Paper size:
Width:
2.75 - 8.5 in. (69.9 - 215.9 mm)
Length: 4.56 - 16 in. (116 - 406.4 mm)
■ Paper Weight:
S
16 - 43 lb (60 -161 g/m2)
■ Maximum paper tray capacity: One sheet at a time
Paper Output
Up to 100 sheets of Letter size plain paper (Face down print delivery
to the output paper tray)
1
Legal size paper cannot be stacked on the output paper tray.
2
For transparency or label, we recommend removing printed pages from the output paper tray immediately after they
exit the DCP to avoid the possibility of smudging.
S - 2
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Copy
Color/Monochrome
Document Size
Monochrome
ADF Width: 5.8 to 8.5 in. (147.3 mm to 215.9 mm)
ADF Height: 5.8 to 14 in. (147.3 mm to 356 mm)
Scanner Glass Width: Max. 8.5 in. (215.9 mm)
Scanner Glass Height: Max. 11.7 in. (297 mm)
Multiple Copies
Reduce/Enlarge
Resolution
Stacks or Sorts up to 99 pages
25% to 400% (in increments of 1%)
600 x 300 dpi
Scanner
Color/Monochrome
TWAIN Compliant
Yes
Yes (Windows® 98/98SE/Me/2000 Professional/XP/
Windows NT® Workstation Version 4.0)
Mac OS® 9.1 - 9.2/Mac OS® X 10.2.4 or greater
Yes (Windows® XP)
WIA Compliant
Color Depth
Resolution
24 bit color
Up to 9600 x 9600 dpi (interpolated)*
Up to 600 x 2400 dpi (optical)
* Maximum 1200 x 1200 dpi scanning with Windows® XP (resolution up to 9600 x 9600 dpi
can be selected by using the Brother scanner utility)
Document Size
ADF Width: 5.8 to 8.5 in. (147.3 to 215.9 mm)
ADF Height: 5.8 to 14 in. (147.3 to 356 mm)
Scanner Glass Width: Max. 8.5 in. (215.9 mm)
Scanner Glass Height: Max. 11.7 in. (297 mm)
Scanning Width
Gray Scale
8.2 in. (215.9 mm)
256 levels
Note
Mac OS® X scanning is supported in Mac OS® X 10.2.4 or greater.
S - 3
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Specifications
Printer
Printer Driver
Windows® 98/98SE/Me/2000 Professional/XP/
Windows NT® Workstation Version 4.0 driver supporting Brother
Native Compression mode and bi-directional capability
Apple® Macintosh® QuickDraw® Driver
For Mac OS® 9.1 - 9.2/Mac OS® X 10.2.4 or greater
Resolution
HQ1200 (Max. 2400 x 600 dots per inch (dpi))
Print Quality
Normal printing mode
Economy printing mode (save toner usage)
Print Speed
First Print
up to 20 pages/minute (Letter size)
* Based on Brother standard pattern.
Does not include the time it takes to feed the paper.
Less than 10 seconds
Interfaces
Interface
Parallel
Recommended Cable
A bi-directional shielded parallel cable that is IEEE 1284 compliant
and no longer than 2.0 m.
S
USB
A USB 2.0 interface cable that is not longer than 6 feet (2.0 m).
(Cables are not included.)
Note
Your DCP has a USB 2.0 full-speed interface. This interface is compatible with USB 2.0 Hi-Speed;
however, the maximum data transfer rate will be 12 Mbits/s. The DCP can also be connected to
a computer that has a USB 1.1 interface.
Please make sure you use a USB 2.0 interface cable that is no longer than 6 feet (2.0 m).
S - 4
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Computer requirements
Minimum System Requirements
Computer Platform & Operating System
Version
Processor
Minimum
Speed
Minimum
RAM
Recommended Available Hard Disk Space
RAM
for Drivers
for
Applications
1
Windows®
98, 98SE
Pentium® II or
equivalent
32 MB
64 MB
128 MB
64 MB
90 MB
130 MB
Operating System
Me
NT® Workstation 4.0
128 MB
2000 Professional
2
XP
256 MB
64 MB
150 MB
80 MB
220 MB
200 MB
Apple® Macintosh®
Operating System
Mac OS® 9.1 - 9.2
(Printing and
Scanning Only)
All base
models meet
minimum
3
Requirements
Mac OS® X 10.2.4 or
greater
128 MB
160 MB
NOTE: All registered trademarks referenced herein are the property of their respective companies.
For the latest drivers, go to the Brother Solutions Center at http://solutions.brother.com/
Microsoft® Internet Explorer 5 or greater.
1
Maximum 1200 x 1200 dpi scanning with Windows® XP. (Resolutions up to 9600 x 9600 dpi can be selected using
the Brother Utility.)
2
Dedicated “Scan” key supported in Mac® Operating Systems Mac OS® X 10.2.4 or greater.
3
S - 5
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Specifications
Consumable items
Toner Cartridge Life
(TN-350)
Starter Toner Cartridge: Up to 1,500 pages*
Standard Toner Cartridge: Up to 2,500 pages* +
* When printing letter or A4 size paper at 5% print coverage
+ Requires additional purchase
Note
Toner life expectancy will vary depending upon the type of average print job.
Drum Unit Life Expectancy
(DR-350)
Up to 12,000 pages
Note
There are many factors that determine the actual drum life, such as temperature, humidity, type
of paper, toner you use and number of pages per print job.
S
Optional External Wireless Print/Scan Server
(NC-2200w)
NC-2200w External Wireless
Print/Scan Server (Optional)
Connecting the optional External Wireless Print/Scan Server
(NC-2200w) to the USB port of your DCP will allow you to print and
scan over a wireless network.
Network types
Support for
IEEE 802.11b wireless LAN
Windows® 98/98SE/Me/2000/XP
Mac OS® X 10.2.4 or greater
Protocols
TCP/IP
ARP, RARP, BOOTP, DHCP, APIPA (Auto IP), WINS/NetBIOS, DNS,
LPR/LPD, Port9100, SMB Print, IPP, RawPort, mDNS, TELNET,
SNMP, HTTP
.
Note
You can assign the Scan key to only one networked computer.
S - 6
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Optional External Print Server (NC-2100p)
NC-2100p External Print Server Connecting the optional External Print Server (NC-2100p) to the
(Optional)
Parallel port of your DCP will allow you to print over a wired Ethernet
network.
Support for
Protocols
Windows® 98/98SE/Me/NT 4.0/2000/XP
TCP/IP (LPR/LPD), IPP, FTP, HTTP, TELNET, Port 9100, SMTP,
POP3, TFTP, SNMP, DHCP, BOOTP, RARP, NetBEUI
S - 7
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Index
I
A
D
Apple® Macintosh®
Drum unit
See Software User’s Guide on the
CD-ROM.
E
B
Brother
G
J
C
Jams
Cleaning
ControlCenter2.0
M
Macintosh®
See Software User’s Guide on the
CD-ROM.
See Software User’s Guide on the
CD-ROM.
Copy
default settings
P
PaperPort®
See Software User’s Guide on the
CD-ROM.
Print
I - 1
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from PC
U
See Software User’s Guide on the
CD-ROM.
V
W
Warranties
Windows®
See Software User’s Guide on the
CD-ROM.
Q
Quality
R
Resolution
S
Scanning
See Software User’s Guide on the
CD-ROM.
T
Toner cartridge
if you are having difficulty with
I - 2
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Brother International Corporation
100 Somerset Corporate Boulevard
P.O. Box 6911
Bridgewater, NJ 08807–0911 USA
Brother International Corporation (Canada) Ltd.
1 rue Hôtel de Ville,
Dollard-des-Ormeaux, QC, Canada H9B 3H6
Visit us on the World Wide Web
These machines are made for use in the USA and Canada only. We cannot recommend
using them overseas because the power requirements of your Digital Copier/Printer may
not be compatible with the power available in foreign countries. Using USA or Canada
models overseas is at your own risk and may void your warranty.
USA
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