Boss Audio Systems Telephone OfficeServ 12 User Manual

General Description Guide

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INTRODUCTION

About this manual

OfficeServ 12, Enterprise IP Solutions System, is a digital telephone system designed

for small to medium-sized businesses.

This manual provides an overview of the Samsung OfficeServ 12, Enterprise IP

Solutions System, including system structure and hardware, features and facilities

and specifications.

This guide consists of the following chapters.

9 Introduction to System

9 Hardware Descriptions

9 Specifications

9 Business Feature Package

Supporting Documents

Further detail on all of the aspects covered in this manual is included in the system

Installation and Programming guide.

The OfficeServ 12 system provides the following manuals for more information :

9 General Description Guide

This manual provides an overview of the Samsung OfficeServ 12, Enterprise IP

Solutions System, including system structure and hardware, features and

facilities and specifications.

9 Installation Guide

This manual provides the information about installation of the Samsung

OfficeServ 12, Enterprise IP Solutions System, including information about

connecting the equipment.

9 Programming Guide

OfficeServ 12 system provides MMC(Man Machine Communication) program.

Users can configure the system using the MMC program at the digital telephone.

This manual describes how to use the MMC program.

Page I

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OfficeServ 12 General Description Guide/Ed.01

Introduction

Conventions

The following special paragraphs are used in this document to point out information

that must be read. This information may be set-off from the surrounding text, but is

always preceded by a bold title in capital letters. The three categories of these special

paragraphs are :

CAUTION

Indicate a potentially hazardous situation which if not avoided, may result in minor or

moderate injury. It may also be used to alert against unsafe practices.

NOTE

Indicates additional information as a reference

Console Screen Output

9 The lined box with ‘Courier New’ font will be used to distinguish between

the main content and console output screen text.

9 ‘Bold Courier New’ font will indicate the value entered by the operator on

the console screen

Revision History

EDITION

DATE OF ISSUE

REMARKS

7. 2003.

First Version

Page II

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SAFETY CONCERNS

For product safety and correct operation, the following information must be given to

the operator/user and shall be read before the installation and operation.

Symbols

Caution

Indication of a general caution

Restriction

Indication for prohibiting an action for a product

Instruction

Indication for commanding a specifically required action

CAUTION

Barge-In without tone may violate laws concerning the right to privacy.

SAMSUNG Electronics CO. is in no way responsible for the possible misuse of this

feature.

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OfficeServ 12 General Description Guide/Ed.01

SAFETY CONCERNS

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Page IV

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TABLE OF CONTENTS

INTRODUCTION

About this manual ................................................................................................................ I

Supporting Documents......................................................................................................... I

Conventions........................................................................................................................ II

Console Screen Output....................................................................................................... II

Revision History .................................................................................................................. II

SAFETY CONCERNS

Symbols ..............................................................................................................................III

CAUTION ...........................................................................................................................III

CHAPTER 1 Business Feature Package

SYSTEM FEATURES ...................................................................................................... 4-2

1.1 SYSTEM FEATURE DESCRIPTIONS..................................................................... 4-5

STATION FEATURES.................................................................................................... 4-31

2.1 STATION FEATURE DESCRIPTIONS .................................................................. 4-32

DISPLAY FEATURES.................................................................................................... 4-40

3.1 DISPLAY FEATURE DESCRIPTIONS................................................................... 4-41

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Table of Contents

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Page VI

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Business Feature Package

This chapter describes various features of the OfficeServ 12 system as follows:

9 SYSTEM FEATURES

9 STATION FEATURES

9 DISPLAY FEATURES

9 SAMPLE SMDR PRINTOUT(WITHOUT CALLER ID)

9 SAMPLE SMDR PRINTOUT(WITH CALLER ID NUMBER)

9 SAMPLE UCD REPORT

9 UCD CALL STATISTICS

9 UCD AGENT STATISTICS

9 SAMPLE TRAFFIC REPORT

9 TRAFFIC REPORT OVERVIEW

9 SAMPLE ALARM REPORT

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OfficeServ 12 General Description Guide/Ed.01

CHAPTER 4. Business Feature Package

1 SYSTEM FEATURES

Account Code Entry

Forced-Verified

Forced-Not Verified

Voluntary

Call Forwarding

All Calls

Busy

No Answer

Account Code Button

All Call Voice Page

Attention Tone

Authorization Codes

Forced

Busy/No Answer

Forward DND

Follow Me

To Voice Mail

Preset Destination

Voluntary

Call Forward Busy(CFB-Networking Enabled Only)

Call Forward No Response(CFNR-Networking Enabled Only)

Call Forward Unconditional (CFU-Networking Enabled Only)

†

Auto Attendant

Automatic Hold

Background Music

Boss/Secretary Service

Call Hold

Exclusive

System

Executive Answer Mode

Executive Status

Divert

Remote

Call Park and Page

Call Pickup

Cadence - Integrated Voice Mail

†

Call Activity Display

Directed

†

Call Costing

Groups

†

Caller Identification

Caller ID

Call Waiting/Camp-On

Caller Emergency Service ID(CESID)

Centrex/PBX Use

Chain Dialing

Calling Line Identification(CLI)

Caller ID Features

Name/Number Display

Next Call

Save Caller ID Number

Store Caller ID Number

Inquire Park/Hold

Caller ID Review List

Investigate

Abandon Call List

Caller ID on SMDR

Number to Name Translation

Page All

Park Orbits

Primeline Selection

Private Lines

Class of Service

Common Bell Control

Conference

Programmable Line Privacy

Programmable Timers

Programmed Message Service

Recalls

Add On(5 Party)

Unsupervised

Split

Remote Programming-PC

Computer Telephony Integration(CTI)

TAPI 2.1

Customer Set Relocation

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OfficeServ 12 General Description Guide/Ed.01

CHAPTER 4. Business Feature Package

Ring Modes

Data Security

Time Based Routing

Automatic/Manual

Holiday Schedule

Temporary Override

Database Printout

Dialed Number Identification Service(DNIS)

Direct In Lines

Direct Inward Dialing(DID)

Time-based Routing

Ring Over Page

Secretary Pooling

Single Line Connections

Speed Dial Numbers

Station List(50 Max)

System List(500 Max)

Speed Dial by Directory

Spot View Interface

Spot Call Plus

Busy or Camp-On Option

Direct Inward System Access(DISA)

Direct Trunk Selection

Directory Names

DISA Security

Distinctive Ringing

Door Lock Release(Programmable)

Door phones

Spot News

Easyset Interface

Spot Choice

Executive Barge-In(Override)

With Warning Tone

Station Hunt Groups

Distributed

Without Warning Tone

Trunk Monitor or Service Observing

External Music Interfaces

External Page Interfaces

Flash Button Operation

Flexible Numbering

Sequential

Unconditional

Station Message Detail Recording(SMDR)

System Alarms

System Maintenance Alarms

System Directory

Tenant Services

Hot Line

Group Conference

Text Message Service

Toll Restriction

In Group/Out of Group

Incoming Call Distribution

Incoming/Outgoing Service

Individual Line Control

IP phone Interface

Time of Day

By Line or Station

Eight Dialing Classes

Special Code Table

Toll Restriction Override

Tone or Pulse Dialing

Traffic Reporting

ISDN Service

Basic Rate Interface(BRI)

Least Cost Routing

Live System Programming

From any Display phone

With a Personal Computer

Meet Me Page and Answer

Memory Protection

Transfer

Screened/Unscreened

Voice Mail Transfer Button

With Camp-On

Trunk Groups

Message Waiting Indications

Microphone On/Off per Station

Music on Hold-Flexible

Music on Hold-Sources

Universal Answer

Virtual Port

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OfficeServ 12 General Description Guide/Ed.01

CHAPTER 4. Business Feature Package

Voice Dialing

Operator Group

Overflow

Voice Mail-Inband Integration

VoIP Networking

Operator

VoiP Trunk Interface(H.323/SIP)

Walking Class of Service

Wireless LAN Service

Station Group

Override Code

Paging

Internal Zones(4)

External Zones(2)

All Internal

All External

* Requires optional hardware and/or software. Ask your dealer for details.

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OfficeServ 12 General Description Guide/Ed.01

CHAPTER 4. Business Feature Package

1.1 SYSTEM FEATURE DESCRIPTIONS

1.1.1 Account Code Entry

Station users may enter an account code(maximum 12 digits) before hanging up from

a call. This account code will appear in the SMDR printout for that call record. phone

users may enter this code using an account code button without interrupting a

conversation. Single line telephone users must temporarily interrupt the call by hook-

flashing and dialing the feature access code. Manually entered account codes can be

up to 12 digits long. In some cases users can be forced to enter an account code and

this account code may or may not be verified as described below.

Forced-Verified

When set for this option the user must enter an account code for all outgoing calls.

The account code entered will be verified from a system list of 200 entries . Forced

Verified codes can contain the digits 0~9.

Forced-Not Verified

When set for this option the user must enter an account code for all outgoing calls,

but the account code is not verified against the system list. Non verified account

codes can contain the digits 0~9 and #.

Voluntary

In this case account codes are not required to make outgoing calls but may be used if

desired. This is also the method used to assign an account code to incoming calls.

These account codes can contain the digits 0~9 and #.

1.1.2 All Call Voice Page

Users can page all internal and all external paging zones at the same time by dialing

the All Page code. phones may be restricted from making or receiving pages in

system programming. A maximum of 16 phones can be programmed in each internal

page zone to receive page announcements.

1.1.3 Attention Tone

To get your attention, a brief tone precedes all page announcements and intercom

voice calls.

There are separate programmable duration timers for page and voice announce tones.

1.1.4 Authorization Codes

Authorization codes are used to give permission to make a call. A maximum of 100

four to ten-digit authorization codes can be either forced or voluntary. When used,

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OfficeServ 12 General Description Guide/Ed.01

CHAPTER 4. Business Feature Package

authorization codes will automatically change the dialing station’s class of service to

the level assigned to the authorization code. Authorization codes may be programmed

to print or not print on SMDR.

FORCED

When a station is programmed for forced authorization, the user must always enter

this code before dialing is allowed. The dialed authorization code is verified from the

system list of 100 authorization codes.

VOLUNTARY

Any station user can always enter an authorization code before they begin dialing.

The dialed authorization code is verified from a system list of 100 authorization

codes.

1.1.5 Automatic Hold

While a phone user is engaged on an outside(Trunk line) call, pressing another trunk

button, route button or CALL button automatically places the call on hold when

Automatic Hold is enabled. Pressing TRSF, CONFERENCE, PAGE or a DSS button

always automatically places a Trunk line call on hold. Intercom calls can be

automatically held only by pressing TRSF or CONFERENCE. Each phone user can

enable or disable Automatic Hold.

1.1.6 Background Music

phone users may choose to hear music through their phone speakers when optional

external sources are installed. Each user may adjust this level by the use of a volume

control program at the selected phone.

1.1.7 Boss/Secretary Service

Up to four secretaries can be assigned to an executive. The line designated as the

executive may not be assigned as a secretary of another executive. When the

executive is busy or in DND status, the call is automatically connected to the

secretary.

Executive Answer Mode

The secretary can set the response mode for each executive. The response modes

include Ring Mode, Automatic Answer, and Voice Announce.

Executive Status

The status of an executive can be set by the executive or the secretary. Other persons

can verify the set status through Easyset Application.

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CHAPTER 4. Business Feature Package

Divert

Divert may only be set from the line designated as an executive. Press the [Divert]

button in idle mode to automatically transfer all incoming calls to the secretary.

Press the [Divert] button while ringing to transfer the incoming call to the secretary.

The Divert function is operated by a toggle button.

1.1.8 Call Activity Display

The OfficeServ 12 will record and buffer all calling activity within the system. With a

Call Activity Display(CAD) button, the OfficeServ 12 will display a ‘snapshot’ of the

following information :

9 The maximum number of ports that have been used

9 The maximum number of trunks that have been used

9 The maximum number of stations that have been used

9 The current number of ports in use

9 The current number of trunks in use

9 The current number of stations in use

1.1.9 Call Costing

The OfficeServ 12 provides programmable call costing tables to calculate the cost of

incoming and outgoing calls. Rates are calculated by the number dialed, and may include

surcharges. Display phones can be set to show the call duration timer or the call cost.

The SMDR report will show either the call duration or the call cost depending on the

station selection. One call handled by multiple callers will cost each call segment separately.

1.1.10 Caller Identification

The OfficeServ 12 supports three methods of identifying an incoming caller

depending on the circuit type as described below.

Caller ID

On an analog, loop start CO line, calling party information is called Caller ID and is

available from the telephone company in two formats, Number only and Name and

Number, sometimes called Deluxe. The OfficeServ 12 is compatible with both

formats. Even if the telephone company only offers the number only, a name can be

attached to the telephone number of frequent callers via the CID translation table.

Calling Line Identification (CLI)

On ISDN circuits, calling party information is called CLI and is supported on both

BRI and PRI type circuits as described below.

On ISDN circuits the OfficeServ 12 only supports Number delivery and a name can

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OfficeServ 12 General Description Guide/Ed.01

CHAPTER 4. Business Feature Package

be attached to the telephone number of frequent callers via the CID translation table.

Caller ID Features

The following features apply to all forms of Caller Identification, however, to make

them easier to read caller identification is referred to as Caller ID.

Name/Number Display

Each LCD phone user can decide if he/she wants to see the name or number in the

display. Regardless of which one is selected to be seen first, the NND button is

pressed to view the other pieces of information.

Next Call

In the event that you have a call waiting or a camped-on call at your phone, you can

press the NEXT button to display the Caller ID information associated with this next

call in queue at your station.

Either the Caller ID name or number will show in the display depending on your

selection.

Save Caller ID Number

At any time during an incoming call that provides Caller ID information, you may

press the SAVE button. This saves the Caller ID number in the Save Number feature.

Pressing the SAVE number redial button will dial the Caller ID number. The system

must be using Least Cost Routing(LCR) to dial the saved number.

Store Caller ID Number

At any time during an incoming call that provides Caller ID information, you may

press the STORE button. This saves the Caller ID number as a speed dial number in

your personal speed dial list.

The system must be using LCR to dial the stored number.

Inquire Park/Hold

Having been informed that an incoming call is on hold or has been parked, you may

view the Caller ID information before you retrieve the call. This will influence how

you choose to handle the call.

Caller ID Review List

This feature allows display phone users to review Caller ID information for calls sent

to their stations. This list can be from ten to fifty calls in a first in, first out basis. The

list includes calls that you answered and calls that rang your station but that you did

not answer. When reviewing this list, you can press one button to dial the person back.

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CHAPTER 4. Business Feature Package

The system must be using LCR to dial the stored number. If CID REVW ALL in the

User ON/OFF option set to OFF, only calls that are not answered(missed calls) at the

station will be recorded in the Review list.

Investigate

This feature allows selected stations with a special class of service to investigate any

call in progress. If Caller ID information is available for an incoming call, you will

know to whom this station user is speaking. On outgoing calls, you can see who was

called. After investigating, you may barge-in on the conversation, disconnect the call

or hang up.

Abandon Call List

The system has a system-wide abandon call list that stores Caller ID information for

calls that rang but were not answered. The list is accessed using the administrator’s

passcode. When reviewing this list, you are provided options to CLEAR the entry or

DIAL the number. You can see the NND button to toggle between the Caller ID name,

number and the date and time the call came in. The system must be using LCR to dial

numbers from the abandon call list. The abandoned call list will store up to 100

unanswered calls.

Caller ID on SMDR

The Station Message Detail Records report can be set to include Caller ID name and

Caller ID number for incoming calls. This format expands the printout to 113

characters. Use a wide carriage printer or an 80 column printer set for condensed print.

Number to Name Translation

The system provides a translation table for 1000 entries. When the Caller ID number

is received, the table is searched. When a match is found, the system will display the

corresponding name.

1.1.11 Call Forwarding

This feature allows the user to redirect(forward) incoming calls. The calls can be

redirected to the attendant, a hunt group, voice mail, external number or another

station user. If the destination station is in Do Not Disturb(DND), the calling party

will receive DND/Reorder tone. Calls cannot be forwarded to a door phone. The

external number can be set to the forward destination for all kinds of forwarding. So

External, CFB, CFNR and CFU option is removed. When the destination is external

number, the ICM EXT FWD option must be set to ON. If not, the call forwarding

does not accomplished.

ALL CALLS

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OfficeServ 12 General Description Guide/Ed.01

CHAPTER 4. Business Feature Package

This type of forwarding is not affected by the condition of the station. All calls are

immediately redirected to the designated destination. If desired, the destination

station may redirect the call back to the forwarded station by using the transfer

feature. The forwarded station user can continue to originate calls as usual. If no

button is programmed as Forward All, the TRSF button lights steady when a Forward

All condition is set.

BUSY

This feature forwards all calls only when the station set is busy. The station user can

originate calls as usual.

NO ANSWER

This feature forwards calls that are not answered within a preprogrammed time.

The user can originate calls as usual and receive call if present. The timer is

programmable on a per-station basis to allow for differences in individual work habits.

BUSY/NO ANSWER

This feature allows the station user to use both types of forwarding simultaneously,

provided the destinations have already been entered in the usual manner.

FORWARD DND

This feature works with the Do Not Disturb feature. This allows calls directed to a

station in Do Not Disturb or One Time Do Not Disturb to forward immediately to

another destination.

FOLLOW ME

This feature allows the user to forward all calls from another station to the user’s

station or change the forward destination to the user’s current location.

TO VOICE MAIL

Each station may be programmed to allow or deny the ability to forward intercom calls to

voice mail. When denied, valuable message time in the voice mail system can be saved.

PRESET DESTINATION

If desired this feature provides for a permanent(preset) forward no answer destination

for each extension. It can only be programmed by the system technician or system

administrator. When any station does not have FWD/NO-ANSWER set, the call will

ring this preset destination if one is programmed.

Call Forward Busy (CFB) (networking enabled only)

This is a different feature from the normal call forward busy and is only used when

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CHAPTER 4. Business Feature Package

the forward destination is in a different node of the network. The operation of the

feature is the same as the normal forward busy where when the forwarded station is

busy a calling station will be forwarded to the forward destination.

Call Forward No Response (CFNR) (networking enabled only)

This is a different feature from the normal call forward no answer and is only used

when the forward destination is in a different node of the network. The operation of

the feature is the same as the normal forward no answer where when the forwarded

station does not answer after a programmed amount of time a calling station will be

forwarded to the forward destination.

Call Forward Unconditional (CFU) (networking enabled only)

This is a different feature from the normal call forward all and is only used when the

forward destination is in a different node of the network. The operation of the feature

is the same as the normal forward all where all calls to the forwarded station will be

forwarded to the forward destination.

1.1.12 Call Hold (Exclusive)

Outside calls can be placed on exclusive hold at any phone by pressing HOLD twice

during a call. Calls placed on exclusive hold can only be retrieved at the phone that

placed the call on hold. Intercom calls are always placed on exclusive hold.

1.1.13 Call Hold (System)

Outside calls can be placed on system hold at any station. Users may dial the access

code or press the HOLD button. Calls on system hold may be retrieved at any station.

1.1.14 Call Hold (Remote)

Outside calls can be placed on hold at a remote station. This feature allows calls to be

answered at one phone and placed on hold at another station. This allows time for the

user to proceed to that station or allows the party that the call was intended for to

have that call placed at their station. The call or trunk button will flash at the remote

hold station.

Intercom calls cannot be remote held.

1.1.15 Call Park and Page

Each Trunk line has its own park zone. This simple method eliminates confusion and

ensures that a park zone is always available. Pressing the PAGE button parks the call

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OfficeServ 12 General Description Guide/Ed.01

CHAPTER 4. Business Feature Package

automatically. There are no extra buttons to press and there is no lost time looking for

a free zone.

1.1.16 Call Pickup

DIRECTED

With directed call pickup, users can answer calls ringing at any station by dialing a

code plus that station’s extension number or by pressing the feature button and then

dialing the extension.

GROUPS

In addition, calls can be picked up from a station group in a similar manner.

The group pickup feature allows users to answer any call ringing within any pickup

group. There are 10 pickup groups available. A station cannot be in more than one

pickup group. To use this feature, station users either dial the access code or press the

assigned feature button followed by the pickup group number.

1.1.17 Call Waiting/Camp-on

Busy stations are notified that a call is waiting(camped-on) when they receive a tone.

The tone is repeated at a programmable interval. phones receive an off-hook ring

signal through the speaker and single line stations receive a tone in the handset.

The volume of the camp-on tone can be set by the station user. Camped-on calls

follow Forward No Answer if a Forward No Answer destination has been set.

Optionally any station can be programmed to automatically camp-on to a busy station

instead of having to press the camp-on button or dial a camp-on code.

1.1.18 Centrex/PBX Use

CENTREX and PBX lines can be installed in lieu of central office trunks.

CENTREX and PBX feature access codes including the command for hook-flash

(FLASH) can be stored under one touch buttons. Toll restriction programming can

ignore PBX or CENTREX access codes so that toll calls can be controlled when

using these services.

1.1.19 Chain Dialing

phone users may manually dial additional digits following a speed dial call or chain

together as many speed dial numbers as are required.

1.1.20 Class of Service

The system allows a maximum of 30 station classes of service. Each class of service

can be customized in memory to allow or deny access to features and to define a

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CHAPTER 4. Business Feature Package

station’s dialing class. Each station can be assigned different classes of service for

day and night operation.

1.1.21 Common Bell Control

The system provides relay that may be programmed to control a customer-provided

common bell or common audible device. These contact must be programmed as

member of a station group and may provide steady or interrupted closure.

1.1.22 Conference

The system allows six simultaneous conferences up to 5 parties each.

ADD-ON (5 PARTY)

Any combination of up to five parties(stations or outside lines) can be joined together

in an add-on conference. Parties may be eliminated or added after a conference has

been established.

UNSUPERVISE

A station user may set up a conference with two or more outside lines and then exit

the conference leaving the outside lines connected in an unsupervised(trunk to trunk)

conference.

SPLIT

A phone user can ‘split’ a conference into separate outside calls, then speak with each

caller privately. Then the individual calls can be conferenced again in any

combination.

This feature requires individual trunk buttons and auto-hold must be enabled.

1.1.23 Computer Telephony Integration (CTI)

Computer Telephone Integration(CTI) allows integration between the OfficeServ 12

and a personal computer system(PC) or a local area network(LAN). Caller ID service

is required for TAPI inbound call applications that use the CID information to display

computer records in conjunction with the presentation of the call to the station on the

OfficeServ 12.

TAPI 2.1

TAPI 2.1 is the method of integrating the OfficeServ 12 system to a computer. TAPI

2.1 is a LAN based solution allowing computers to communicate directly to the

telephone system over the network system. This establishes a logical connection

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OfficeServ 12 General Description Guide/Ed.01

CHAPTER 4. Business Feature Package

rather than a physical connection between telephone and computer. It eliminates the

cost and administrative overhead of connecting every PC to a desktop phone. It

emphasizes third-party call control.

E.g.,)

Calls can be tracked as they are transferred, making it more suited to large office

applications.

TAPI 2.1 can emulate first-party type call control for the OfficeServ 12 system, rather

than from the telephone as TAPI 2.0 does. For example, to make a call the OfficeServ

12, rather than the telephone would dial the phone number, and the call would be

then transferred to the telephone.

1.1.24 Customer Set Relocation

Customer Set Relocation allows the customer to exchange or swap similar stations in

the OfficeServ 12 without wiring changes. All individual station assignments such as

trunk ring, station group, station COS, station speed dial, button appearances, call

forwarding, etc. will follow the Customer Set Relocation program.

1.1.25 Data Security

Single line extensions used with modems and facsimile machines can be

programmed so that they will not receive any system-generated tones that would

disrupt data transmissions. In addition, these devices receive DCS Trunk line ringing

pattern instead of intercom ring pattern. Devices connected to an SLI card receive a

disconnect signal upon termination.

1.1.26 Database Printout

A copy of the customer database can be obtained by using PCMMC.

This information can be directed to a printer or the PC screen and may be done either

on-site or remotely. A complete database or specific data blocks may be obtained.

1.1.27 Dialed Number Identification Service (DNIS)

When DNIS service is provided on an incoming trunk the OfficeServ 12 can route

calls based on the numbers received.

1.1.28 Direct in Lines

Outside lines may be programmed to bypass the operator(s) and ring directly at any

station or group of stations.

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CHAPTER 4. Business Feature Package

1.1.29 Direct Inward System Access (DISA)

Users can call in on specific DISA lines at any time, input a security code and receive

system dial tone. Users can now place internal calls or if permitted, calls using Trunk

lines. The caller must have a tone dial phone and know his/her DISA security code.

DISA lines can be used as both way lines or incoming only and may be active in day

mode, night mode or both. The Trunk lines used for DISA must have disconnect

supervision. The requirement to put in a DISA security code can be disabled if

desired.

1.1.30 Direct Trunk Selection

Each station can be allowed access to or denied access from a trunk or trunk group by

access code when LCR is activated. When restricted, the station user must use a trunk

button or a route button.

1.1.31 Directory Names

Each station, station group and Trunk line may be assigned a directory name

(maximum 11 characters). In addition, each personal speed dial number, system

speed dial number and entry in the DID translation table may be assigned a name

(maximum 11 characters). These names are displayed during calls with these ports

and in the case of station and speed dial names, can be used to originate calls. See the

Dial by Name feature(Station Features).

1.1.32 Disa Security

Telephone fraud and long distance theft are a serious concern. The OfficeServ 12

provides a strong DISA security system. If an incorrect DISA passcode is entered

repeatedly(as is the case with ‘hackers’), the DISA system can be automatically

disabled temporarily. Both the number of incorrect passcode attempts and the time

that DISA is disabled are programmable. In addition, all failed attempts to access

DISA print on SMDR(if provided) with a ‘DE’ DISA error flag.

1.1.33 Distinctive Ringing

A user knows the type of call received by the type of ring heard. Outside calls have a

single ring repeated while internal calls have a double ring repeated.

In addition any trunk or station can be programmed to ring a phone with a predefined

ring tone(1-8) or a single line port with a predefined cadence(1-5) selection.

This provides for easy identification of special lines or extensions that ring your phone.

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CHAPTER 4. Business Feature Package

1.1.34 Door Lock Release (Programmable)

After answering a call from the door phone, users can dial a code to activate a contact

closure.

This can be used to operate a customer-provided electric door lock release mechanism.

The contact closure timer is programmable from 100-2500 ms.

1.1.35 Door phones

The door phone interface module(DPIM) provides for connection of a door phone to

a DLI port. Pressing the button on the door phone produces a distinctive ring(three

short rings repeated) at the assigned station or station group. If not answered within a

programmable time, the system releases the door phone and stops the ringing.

Stations may call the door phone directly and monitor the surrounding areas. Door

phones follow the system ring mode plan.

1.1.36 Easyset Interface

Easyset Interface supports the interlocking of Easyset Application.

Easyset Application is used for easily setting the buttons and functions of the

digital/IP phone through the PC. Various convenient features such as the Short

Message Service(SMS) and diary are added to the Easyset Application.

1.1.37 Executive Barge-in (Override)

The feature allows specially programmed stations with a barge-in button to override

the automatic privacy of another station or outside trunk. Programming allows barge-

in with or without a warning tone. Stations may also be programmed as ‘secure’ so

that they cannot be barged-in on.

WITH WARNING TONE

When the barge-in with tone option is set, the barging-in phone has its microphone

on and the barged-in on station receives an override display. A double burst of

warning tone sounds and repeats every ten seconds. This feature does not work from

single line sets.

WITHOUT WARNING TONE

When the barge-in without tone option is set, the barging-in phone has its

microphone muted and the barged-in on station does not receive an override display.

This feature does not work from single line sets.

TRUNK MONITOR or SERVICE OBSERVING

This feature allows the user who barged-in to retain the trunk call after the original

station has hung up.

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CHAPTER 4. Business Feature Package

Barge-In without tone may violate laws concerning the right to privacy. SAMSUNG

Electronics co. is in no way responsible for the possible misuse of this feature.

1.1.38 Executive/Secretary Pooling

Each phone may be defined as an executive(BOSS in programming) or a

secretary(SECR in programming) in system programming. Each executive can have

up to four secretaries and each secretary can have up to four executives.

These arrangements are known as executive/secretary pools. There can be multiple

pools in a system. When an executive is in DND, all calls to the executive ring the

first secretary assigned to that executive; if that secretary is busy, the call hunt to the

next available secretary assigned to that executive. If the secretary must communicate

with the executive while he/she is in DND, pressing the corresponding executive

button on the secretary’s phone results in an Auto Answer intercom call being made

to the executive(providing the executive is free). The OfficeServ 12 software has a

system wide option to allow the stations to ring rather than auto announce the

executive secretary calls. A station can only be the executive of one secretary pool.

In addition, a station cannot be in more than one pool.

1.1.39 External Music Interfaces

The system provides one input for connecting to customer provided external music

sources.

1.1.40 External Page Interfaces

The OfficeServ 12 have a MISC module internally provides one external page output

and one zone control relay. Resources can be combined to provide two external zones.

Relay may be assigned to one zone.

1.1.41 Flash Button Operation

While a user is on an outside line, pressing the FLASH button will flash the central

office or PBX. This is used for custom calling features on Trunk lines or in

conjunction with CENTREX/PBX operation. System programming allows individual

flash times for Trunk line and PBX lines. When Trunk line or PBX flash is not

required, setting the timers for two seconds releases the existing call and returns dial

tone to make a new call.

1.1.42 Flexible Numbering

System programming allows stations to have two, three or four digit extension

numbers beginning with the digit 2 or 3. Three digit default extension numbers begin

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CHAPTER 4. Business Feature Package

with 201. Station group numbers can be three digits beginning with the digit 5.

Using digits other than 2, 3 or 5 will require the technician to change other feature

access codes in the system default numbering plan. User guides will need to be

modified as these are all written using the OfficeServ 12 default numbering plan.

1.1.43 Hot Line

Stations can be programmed to call a pre-defined station or station group whenever

that station goes off-hook. A hot line delay timer of 0-250 seconds can be

programmed to allow sufficient time to make a different call.

1.1.44 Group Conference

The GCONF button is used to automatically call the preset number and include the

person into the conference when he or she answers the call. This function may only

be used for preset extensions, and up to five conference groups can be assigned to an

extension. Up to five persons, including the user may be assigned to a conference

group. The Trunk line, which can identify if the other party answers the call, shall be

used to ensure normal service when calling external numbers.

1.1.45 In Group/Out of Group

Individuals assigned to a station hunt group may temporarily remove their telephones

from the group by pressing the In/Out of Group button providing that there is

someone still in the group. The OfficeServ 12 has a system wide option to allow all

members to log out of a station group. Stations out of a group will not receive calls to

that group but will continue to receive calls to their individual extension numbers.

When desired, the user may put him/herself back into the group by pressing the

button again. Users who do not have this button may dial the access code and the

group desired. A station user is allowed to be in several groups, providing a button

and the extender of that group are assigned for each group on the user’s phone.

1.1.46 Incoming Call Distribution

Incoming calls can be assigned to ring a distributed station hunt group. This allows

all members of the group to share the call load.

1.1.47 Incoming/Outgoing Service

Outside lines are available for incoming or outgoing service. Programming allows

any outside line to be used for incoming calls only, outgoing calls only or both way

service.

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CHAPTER 4. Business Feature Package

1.1.48 Individual Line Control

Each station in the system can be individually programmed to allow or deny dialing

out as well as allow or deny answering for each outside line.

1.1.49 IP phone Interface

OfficeServ 12 supports IP phones. An additional Media Gateway Interface(MGI) port

is not required for calls between Local IP phones, but a separate MGI card must be

installed for calling an existing station.

1.1.50 ISDN Service

Basic Rate Interface (BRI)

The BRI card supports trunk or station level Basic Rate Interface services(BRI).

Trunk or station BRI use is software programmable. BRI allows simultaneous data

calls, called party and calling number identification, high speed call setup and

disconnect are among the benefits of ISDN calling. The 2B+D configuration of ISDN

allows call information to be delivered via the data channel(the ‘D’ of 2B+D) thus

leaving the bearer channels(the ‘B’ of 2B+D) available for single use or combined

use to provide a wider bandwidth for data and video.

1.1.51 Least Cost Routing

Least Cost Routing(LCR) is the ability to automatically select the most cost effective

central office route for the outside number dialed by any station. The OfficeServ 12

LCR program includes the following features :

9 Option to use or not use LCR or a tenant basis

9 Programmable LCR access code

9 Digit analysis table 2000 entries each with ten digits

9 Routing by time of day and day of week(4 time bands per day)

9 Routing according to individual station class

9 Modify digits table 200 entries

9 Flexible trunk group advance timer

9 Option to use or not use trunk group advance warning tones

1.1.52 Live System Programming

The system can be programmed from any display phone or personal computer

without interrupting normal system operation. There are three levels of

programming : technician, customer and station. The technician level has access to all

programs and can allow the customer access to system programs as needed.

Technician and customer access are controlled by different security passcodes.

Programming from a PC requires the PCMMC program.

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CHAPTER 4. Business Feature Package

1.1.53 Meet Me Page and Answer

After a user makes a Meet Me Page, the user may remain off-hook to allow the paged

party to meet the user for a private conversation.

1.1.54 Memory Protection

In the event that power is lost to the system, all customer data contained in memory is

retained by the use of a ‘super capacitor’ for approximately 7 days. In addition, the

PCMMC computer program may be used to produce a backup copy of the customer

data.

1.1.55 Message Waiting Indications

When calling a station and receiving a busy signal or the no answer condition, the

caller can leave an indication that a message is waiting. The message button will

flash red at the messaged phone.

A single line phone will receive a distinctive message waiting dial tone. Five message

waiting indications can be left at any station.

1.1.56 Microphone on/Off Per Station

The microphone can be disabled at any phone. When the microphone is disabled, the

phone cannot use the speakerphone, although on-hook dialing and group listening are

still possible.

1.1.57 Music on Hold-Flexible

The OfficeServ 12 allows its music sources to be used in a very flexible manner as

follows :

Each phone can have a designated music source for playing as Background

Music(BGM) through the phone speaker.

Each Station can have a designated music source for playing to callers placed on

Exclusive hold at that station.

Each Trunk can have a designated music source for playing to callers placed on hold.

This setting is overridden by some of the other settings such as station music on hold,

DID MOH.

Each entry in the DID translation table can have a designated music source to be

played when a caller to that DID number is placed on hold.

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CHAPTER 4. Business Feature Package

1.1.58 Music on Hold-Sources

The OfficeServ 12 provides for up to four different types of Music on Hold source

including silence or ‘NONE’ as listed below :

None : No audio is played to the listener

Tone : A tone is repeated at a programmable interval

External source : An external source connected to a MISC module, such as a digital

announcer or radio, is played to the listener.

Voicemail Sound File : If the OfficeServ 12 system connect with SVM-400, up to 100

custom recorded sound files from the SVM-400 can be used for MOH sources.

For information on creating the sound files see SVM-400 System Administrator

Manual-Recording greeting by number. If you select this option be advised that each

VMMOH source requires a dedicated SVM-400 port/channel.

1.1.59 Operator Group

The operator group can contain 10 stations to answer incoming calls. Calls to this

group can be set for distributed, sequential or unconditional ringing. Operators can

use the In/Out of Group feature to meet flexible operator requirements.

Operator groups are selectable per ring plan.

1.1.60 Overflow

OPERATOR

When calls ringing a operator group go unanswered, they can overflow to another

destination after a programmed period of time. The operator group has its own timer.

The overflow destination can be a station or station group.

STATION GROUP

When calls ringing a station group go unanswered, they can overflow to another

destination after a programmed period of time. Each station group has its own timer.

The overflow destination can be a station or station group.

1.1.61 Override Code

This feature allows users to make emergency outside calls from a station that has a

forced code such as Account code or authorization code enabled but without

requiring them to enter a forced code. The basis of this feature is an override code

table containing 8 entries of up to 14 digits each. The OfficeServ 12 will examine

digits that are dialed from a station to see if they match any entry in the Emergency

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CHAPTER 4. Business Feature Package

Number table. If the digits match the table, the system will process the call without

requiring a forced code.

1.1.62 Paging

System software allows the use of four internal and four external paging zones.

Stations can page any individual zone, all internal zones, all external zones or all

zones simultaneously. Using system programming, each station may be allowed or

denied the abilities to make and/or receive page announcements to any zone or

combination of zones.

1.1.63 Park Orbits

The system has 10 park orbits(0-9). These orbits can be used to park calls prior to

paging and allows the call to be retrieved by dialing a park code plus the orbit number.

Calls parked in this manner can also be retrieved by dialing the park pickup code plus

the station or trunk number. This feature is in addition to Call Park and Page.

1.1.64 Prime Line Selection

Any station can be programmed to select a specific line, trunk group, telephone

number, station or station group when the handset is lifted or the speaker button is

pressed(same as Hot Line feature).

1.1.65 Private Lines

For private line use, stations can be prevented from dialing and/or answering any line.

1.1.66 Programmable Line Privacy

Each outside line can be programmed to ignore the automatic line privacy.

This allows up to four other parties to join your conversation by simply pressing the

line button. This is similar to 1A2 button telephone operation.

1.1.67 Programmable Timers

There are over 50 programmable system timers to allow each installation to be

customized to best fit the end user’s application.

1.1.68 Programmed Message Service

Programmed Messages can be set on each extension. The Programmed Messages are

displayed on the LCD screen when call arrives from another extension. 15 messages

are set at the system level and 5 messages are set separately for each extension.

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CHAPTER 4. Business Feature Package

1.1.69 Recalls

Calls put on hold, transferred or camped-on to any station will recall to the

originating station if not answered within a programmable time. A recall that goes

unanswered for the duration of the attendant recall timer will recall to the system

operator group. Hold, transfer, camp-on and attendant recalls have individual

programmable timers. Calls recalling to buttons with tri-colored LEDs will flash

amber.

1.1.70 Remote Programming-PC

Remote programming allows the technician to access the system database from a

remote location for the purpose of making changes to the customer data. Customer-

provided modems and a PC using an optional software package will be needed to

implement this feature.

1.1.71 Ring Modes

Time Based Routing-plans

Each Trunk line can be programmed to ring at any station or station group. Each line

can be assigned a ring destination based on six(6) different ring plans based on time

of day and the day of the week.

Automatic/Manual

Ring destinations will automatically change based on time of day and day of week.

At any time the system can be manually forced into a specific ring plan. It will

remain in this ring plan until manually taken out.

Holiday Schedule

The system has a table of 60 dates that are used to define holidays. On a date

designed as a holiday the system will remain in a ring plan for that calendar day

providing the system was already in night service. This feature will override the ring

plan time table.

Temporary Override

At any time the system can be forced into a specific ring plan for a temporary period

of time until the next scheduled ring plan automatically takes effect.

1.1.72 Ring Over Page

Any outside line can be programmed to ring over a customer-provided paging system.

Outside lines, door phones and station groups may ring over page in the system ring

plan mode.

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CHAPTER 4. Business Feature Package

1.1.73 Single Line Connections

Single line ports allow connection of a variety of single line telephones plus facsimile

machines, answering machines, loud bells, computer modems, cordless phones and

credit card machines. When connecting customer-provided equipment to these

extensions, compatibility should be checked out before purchase to ensure correct

operation. Central office ring cadence can be selected for SLT stations. This is helpful

when optional devices cannot detect OfficeServ 12 intercom ring cadence.

1.1.74 Speed Dial Numbers

A library of 1000 speed dial numbers may be allocated. The system list can have up

to 500 numbers and each station can have up to 50 numbers. Speed dial numbers are

assigned in blocks of ten. Each speed dial number may contain up to 24 digits.

1.1.75 Speed Dial by Directory

The OfficeServ 12 system provides the user with the ability to look up a speed dial

number and place the call. There are three speed dial selections: personal, system and

station. This feature requires a display phone.

1.1.76 OfficeServ News

Spot Call Plus

The caller information is displayed on the LCD screen of the phone and the user’s PC

screen.

Spot News

Information from the Internet and internal information are displayed on the LCD

screen in text.

Spot Choice

Information services on stock, fortune, bio-rhythm, etc are displayed upon the user’s

choice.

1.1.77 Station Hunt Groups

System programming allows up to 10 station hunt groups. One of three ring patterns-

sequential, distributed and unconditional-is available for each group. Each

unconditional group may contain a maximum of 8 stations and each sequential and

distributed group may contain a maximum of 20 stations. A station may be assigned

to more than one group.

Each station group has its own recall timer for calls transferred to that group.

1.1.78 Station Message Detail Recording (SMDR)

The system provides records of calls made, received and transferred. Connecting a

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CHAPTER 4. Business Feature Package

customer-provided printer or call accounting system will allow collection of these

records. Each call record provides the following details : station number, outside line

number, start date, start time, duration of call, digits dialed(maximum 18) and an

account code if entered. The system may print a header followed by 50 call records

per page or send continuous records with no header for use with a call accounting

machine. See the sample printouts.

The SMDR format contains many options that allow it to be customized for a

company’s individual needs. Options to print include incoming calls, outgoing calls,

in and out of group status, change in DND status and authorization codes.

1.1.79 System Alarms

A DISA alarm will warn the customer if the DISA security system has been triggered

by too many incorrect password attempts. The alarm can ring any station or group of

stations and show an appropriate display at the assigned stations.

1.1.80 System Maintenance Alarms

The OfficeServ 12 continuously performs internal system diagnostics. When either a

major or minor fault is detected the system can ring stations with an ALARM

BUTTON assigned. The phone display shows information that includes the

description, location and date and time stamp for each alarm.

A log of 100 alarms are stored in a buffer and can be reviewed at a display phone or

sent to a printer(see ‘Sample Alarm Report’ section of this guide).

1.1.81 System Directory

Each station, station group and outside line can have an 11 character directory name.

This name will appear on phone displays to provide additional information about

lines and stations.

1.1.82 Text Message Service

When a caller presses the CAMP-ON button on a busy line, the receiving party can

press the TMSG button to send a preset text message to the caller. The Text Message

function shall be enabled on both extensions. The Programmed Messages can be sent

as the Text Message, while the Text Messages can be set respectively for each

extension.

1.1.83 Toll Restriction

There are 500 allow and 500 deny entries of 11 digits each. Each of these entries can

apply to dialing classes B, C, D, E, F and G. Expensive calls, as well as specific area

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CHAPTER 4. Business Feature Package

and office codes, can be allowed or denied on a per-class basis. Class A stations have

no dialing restrictions and Class H stations cannot make outside calls.

Any outside line may be programmed to follow station toll restriction or follow the

toll restriction class assigned to it. Each station and trunk can have a day dialing class

and a night dialing class.

SPECIAL CODE TABLE

A Special Code Table of ten entries(four digits each) allows use of telephone

company features such as CID blocking or call waiting disable without interference

to toll restriction or LCR. The Special Code table allows use of these custom calling

features on a per call basis.

1.1.84 Toll Restriction Override

Program options allow system speed dial numbers to follow or bypass a station’s toll

restriction class. In addition, users may make calls from a toll restricted station by

using the walking class of service or authorization code feature.

1.1.85 Tone or Pulse Dialing

Outside lines can be programmed for either tone or pulse dialing to meet local

telephone company requirements.

1.1.86 Traffic Reporting

The OfficeServ 12 system can store peg counts for various types of calls. These peg

counts can be printed on-demand, daily, hourly, or up to three separate programmable

shifts. The report includes statistics for each trunk, trunk group, station, station

groups and page announcements.

1.1.87 Transfer

System operation permits station users to transfer calls to other stations in the system.

Transfers can be screened, unscreened or camped-on to a busy station.

1.1.88 Trunk Groups

Outside lines can be grouped for easy access by dialing a code or pressing a button.

There are 10 trunk groups available.

1.1.89 Universal Answer

Station users may dial the Universal Answer code or press the UA button to answer

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CHAPTER 4. Business Feature Package

any outside lines programmed to ring the UA device. The UA device can be a station,

group of stations, common bell or ring over page.

1.1.90 Virtual Port

The OfficeServ 12 provides a Virtual Port. This Virtual Port is not connected to a

physical cable, but has its own phone numbers and functional settings. There are two

types of Virtual Ports, the SLT Line Type and the Digital Line Type. Virtual Port can

be used as the parameter port for call transfer in CTI Applications such as the Internet

Call Center(ICC), and can exchange saved information with real phones using the Set

Relocation feature to implement a Mobile Office.

1.1.91 Voice Mail-Inband Integration

The OfficeServ 12 system uses DTMF tones(inband signaling) to communicate with

any compatible voice mail system. Stations can call forward to a voice mail system.

When answered, the system will send DTMF tones routing the caller directly to the

called station user’s mailbox. phone users can press one button to retrieve messages

from the voice mail system. A Voice Mail Transfer button permits phone users to

easily transfer a caller directly to an individual voicemail box without navigating

through menus.

1.1.92 VoIP Networking

The MGI card is required for calling another system through VoIP Networking. The

OfficeServ 12 networking feature allows up to 4 OfficeServ 12 systems to be

connected together with some basic feature transparency. The physical connection

between the systems is via LAN connection and is based on the Q-SIG specification.

The following features are supported between two networked systems.

Call Completion, Busy Station(CCBS). Also known as Callback or Busy Station

Callback. When a station in one system calls a station in another system across the

network link and the destination station is busy the calling station can set a Callback

to the busy station. When the busy station becomes idle the system will notify the

callback originating station by ringing that station and when the originating station

answers, the system will call the destination station.

Call Completion, No Response(CCNR). Also known as Callback or No Answer

Callback. When a station in one system calls a station in another system across the

network link and the destination station does not answer the calling station can set a

Callback to the called station. When that station indicates the user is present by

becoming busy then idle the system will notify the callback originating station by

ringing that station and when the originating station answers, the system will call the

destination station.

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Call Forward Busy(CFB). This is a different feature from the normal call forward busy

and is only used when the forward destination is in a different node of the network.

The operation of the feature is the same as the normal forward busy where when the

forwarded station is busy a calling station will be forwarded to the forward

destination.

Call Forward No Response(CFNR). This is a different feature from the normal call

forward no answer and is only used when the forward destination is in a different

node of the network.

The operation of the feature is the same as the normal forward no answer where when

the forwarded station does not answer after a programmed amount of time a calling

station will be forwarded to the forward destination.

Call Forward Unconditional(CFU). This is a different feature from the normal call

forward all and is only used when the forward destination is in a different node of the

network. The operation of the feature is the same as the normal forward all where all

calls to the forwarded station will be forwarded to the forward destination.

Forward External. This feature operates in the same manner as a non networked

system with the exception that, because calls across a network link are trunk calls,

network calls do not follow the ICM FWD EXT ON/OFF setting in MMC 210.

It is therefore suggested that this setting be set to ON in a networked switch to avoid

confusion in operation between networked and non networked calls.

Call Intrusion(Barge In). This feature operates in the same manner as in a non

networked switch.

Call Offer/Call Waiting(Camp On). This feature operates in the same manner as in a

non networked switch. When a called station is busy the caller can press a camp on

button and appear as a ringing call on the second call button. The Auto camp on

feature will not work on calls across a network link if set to ON in MMC 110.

Call Transfer. Calls answered in one network node can be transferred to a station or

station group in another network node.

Transfer Retrieve. Calls on Transfer Hold during a screened transfer can be retrieved by

pressing the call button for that call.

Transfer Recall. Calls transferred across a network link will recall to the transferring

station after the originating systems transfer recall timer expires. After recalling, if

not answered prior to that systems attendant recall timer expiring, the call will recall

to that systems designated operator group. Attendant recalls will not recall to a

‘Centralized Attendant’.

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CHAPTER 4. Business Feature Package

DID with Pass Through. Incoming DID, DNIS or DDI calls can be routed through one

switch across a network link to be processed by the DID table of the destination

switch.

Do Not Disturb(DND). This feature operates in the same manner as in a non networked

switch. There is an option in MMC 823 to determine the type of DND tone sent

across the network link.

Caller ID. Caller ID in its various forms that are currently available(Analog CID

Name and Number, ANI Number, PRI Name and Number and BRI number) will be

transported across the network link with the original call.

Centralized Attendant. This feature basically allows a user in any switch to dial ‘0’

and ring at the designated Central attendant group. Each system on the network

requires its own designated attendant group for local usage, recalls and the like.

Intercom Calling/Uniform dialing plan. Station to station and station to group calls can

be made across the network link without having to dial an access code for a call

within the network. LCR can also be programmed to route calls across a network link

to access local trunks in another networked system.

Centralized Voice Mail with Message Waiting Lights. This feature will only operate

with SVM-400 voicemail system only. Users in one node can call forward(CFNR,

CFB & CFU) to the Cadence group in a different switch and messages left in that

switch will be indicated on the VMSG button in the origination switch. Messages can

be returned to the CVMAA by pressing the VMSG button.

1.1.93 VoIP Trunk Interface (H.323/SIP)

The OfficeServ 12 provides VoIP Trunk Interface. A separate MGI card is required

for connection to the speech path.

1.1.94 Walking Class of Service

This feature allows users to make calls or use features from a station that is restricted.

The users may either use the WCOS feature code or the authorization code feature.

Both methods change the class of service to correspond with the station passcode or

authorization code that is dialed. After the call is completed, the station returns to its

programmed class of service.

1.1.95 Wireless LAN Service

The OfficeServ 12 System supports one WBS24s, the equipment for AP(Access

Point). In the office where the WBS24 is installed, a user can receive the wireless

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CHAPTER 4. Business Feature Package

LAN service using mobile phone(WIP5000M), PC and PDA loaded with the wireless

LAN card.

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CHAPTER 4. Business Feature Package

2 STATION FEATURES

ADD-ON MODULE

ON-HOOK DIALING

APPOINTMENT REMINDER

AUTOMATIC HOLD

PRIVACY RELEASE

PROGRAMMABLE BUTTONS

PROGRAMMED STATION MESSAGES

PROTECTION FROM BARGE-IN

PULLOUT DIRECTORY TRAY

PULSE TO TONE SWITCH OVER

REDIAL

AUTOMATIC PRIVACY

BACKGROUND MUSIC

BUSY STATION CALLBACK

BUSY STATION INDICATIONS(BLF)

CALL FORWARDING

CALL LOGS

AUTO RETRY

CALL PICKUP

LAST NUMBER

DIRECT STATION SELECTION(DSS)

DO NOT DISTURB(OVERRIDE)

DO NOT DISTURB(PROGRAMMABLE)

DOOR LOCK RELEASE

Manual Retry with LNR

MEMO REDIAL

SAVE NUMBER

REMOTE HOLD

EXCLUSIVE HOLD

RING MODES

GROUP LISTENING

AUTO ANSWER

HEADSET OPERATION

HEARING AID COMPATIBLE

LINE QUEUING WITH CALLBACK

LINE SKIPPING

RING-EIGHT TONE CHOICES

VOICE ANNOUNCE

RINGING PREFERENCE

SPEAKERPHONE

LOUD RINGING INTERFACE

MANUAL SIGNALLING

STATION LOCK

TRI-COLORED LIGHTS

VOLUME SETTINGS

MESSAGE WAITING LIGHT/INDICATION

* Requires optional hardware and/or software. Ask your dealer for details.

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OfficeServ 12 General Description Guide/Ed.01

CHAPTER 4. Business Feature Package

2.1 STATION FEATURE DESCRIPTIONS

2.1.1 Add-On Module

48 BUTTON AOM

The 48-button Add-On Module(AOM) adds to the capability of any phone.

The 48 programmable buttons with red buttons can be used for feature buttons,

DSS/BLF buttons or one touch speed dial buttons.

64 BUTTON MODULE

The 64-button module adds to the capability of any phone. The 64 programmable red

LED buttons with red LED can be used for feature buttons, DSS/BLF buttons or one

touch speed dial buttons.

2.1.2 Appointment Reminder

Phones with an alarm button can be used like an alarm clock. When programmed for

a specific time, the phone will sound a distinctive ring to remind the user of meetings

or appointments. Alarms can be set for ‘today only’ or for every day at the same time.

Up to three alarms may be set at each phone. Display phones can also show a

programmed message when the alarm rings.

2.1.3 Automatic Hold

Station users can enable or disable automatic hold at their phones. While a user is

engaged on an outside(Trunk line) call, pressing another trunk button, route button or

CALL button automatically puts the call on hold when this feature is enabled.

Pressing TRSF, CONFERENCE, PAGE or a DSS button will always automatically

place the call on hold. This type of automatic hold is not a user-selectable option.

2.1.4 Automatic Privacy

All conversations on outside lines and intercom calls are automatically private.

The privacy feature can be turned off on a per-line basis.

Intercom calls cannot be automatically held.

2.1.5 Background Music

Phone users may choose to hear music through their phone speakers when optional

external sources are installed. Each user may adjust this level by the use of a volume

control program at the selected phone.

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CHAPTER 4. Business Feature Package

2.1.6 Busy Station Callback

When reaching a busy station, callers may request a callback by pressing one button

or dialing a code. The system rings the caller back when that station becomes idle.

2.1.7 Busy Station Indications (BLF)

DSS/BLF buttons may be assigned to any phone or add-on module. These buttons

will be off when the station is idle, light red when that station is in use and flash

distinctively when that station is in the DND mode.

2.1.8 Call Forwarding

Station users can forward internal and outside calls to other destinations immediately

(Forward All), when busy(Forward Busy) or if not answered in a programmable

number of seconds(Forward No Answer). These forward destinations can all be

different. Once a destination has been programmed, it can be turned on and off with a

programmable button. Forward All takes priority over Busy and No Answer

conditions.

In addition to the three usual methods of forwarding described above, a fourth option

called Follow Me is available. This option allows a station user to set a Forward All

condition from his/her station to another station while at the remote station.

To display the Follow Me condition, the TRSF button lights steady red at the station

that is forwarded. The TRSF button also lights if Forward All is set and no button is

programmed for Forward All.

Phone users can set the external destination for all kinds of forwarding. Each outside

line may be programmed to either follow or ignore station call forwarding.

A per-station option controls whether internal calls forward to voice mail or not.

Single line telephones must have the system administrator program this feature for them.

2.1.9 Call Logs

With the call log feature, a display phone user can review up to 50 of the last

incoming calls from the Caller ID review list or up to 50 of the last external telephone

numbers that were dialed. The numbers can be viewed, stored and/or dialed using the

associated soft buttons. LCR must be enabled for dialing and storing numbers from

the CID review list. Optional hardware and/or software may be needed for Caller ID.

2.1.10 Call Pickup

With directed call pickup, a user can answer calls ringing at any station by dialing a

code plus that extension number. The group pickup feature allows the user to answer

any call ringing within a pickup group. Pickup buttons may be customized with

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OfficeServ 12 General Description Guide/Ed.01

CHAPTER 4. Business Feature Package

extenders to allow pickup from a specific station or pickup group. The OfficeServ 12

has 10 programmable pickup groups.

2.1.11 Direct Station Selection (DSS)

Programmable buttons can be assigned as DSS buttons and associated with extension

numbers. Users press these buttons to call or transfer calls to the assigned stations.

2.1.12 Do not Disturb (Override)

The DND Override feature allows a phone with a DND Override button(DNDO) and

the appropriate class of service to override the DND setting at a called phone.

This will allow a user to go into DND while waiting for an important call and have

that call transferred to them via a screened transfer from a station(for example the

users secretary) with a DNDO button.

2.1.13 Do not Disturb (Programmable)

The Do Not Disturb(DND) feature is used to stop all calls to a station.

System programming can allow or deny use of the DND feature for each station.

Parties calling a station in DND will receive reorder tone. When in DND mode, calls

may be forwarded to another destination. See Forward DND option. A phone without a

DND button can activate DND via the feature access code. The ANS/RLS button will

flash at 112 ipm(rapidly) when DND is set. There is a programmable option to allow a

Trunk line to override DND at its ring destination if that destination is a single station.

2.1.14 Door Lock Release

Stations programmed to receive calls from a door phone can dial a code to activate a

contact closure for control of a customer-provided electronic door lock.

2.1.15 Exclusive Hold

Pressing HOLD twice will hold a call exclusively at a station so no other station can

pick up that call. Intercom calls are automatically placed on exclusive hold.

2.1.16 Group Listening

This feature allows users to turn on the speaker while using the handset. It allows a

group of people to listen to the distant party over the speaker without the microphone

turned on.

2.1.17 Headset Operation

Every phone can be programmed to allow the use of a headset. In the headset mode,

the hook switch is disabled and the ANS/RLS button is used to answer and release

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OfficeServ 12 General Description Guide/Ed.01

CHAPTER 4. Business Feature Package

calls. phone users may turn headset operation ON/OFF by phone programming or

more easily by pressing the headset ON/OFF button. The headset button lights steady

red when the phone is in headset mode. The ANS/RLS button lights if headset mode

is activated by phone programming only.

2.1.18 Line Queuing with Callback

When the desired outside line is busy, the user can press the CALLBACK button or

dial the access code to place his/her station in a queue. The user will be called back

when the line is available.

2.1.19 Line Skipping

When the user is talking on an outside line and the automatic hold feature is turned

off, he/she may press an idle line button and skip to that line without causing the

previous call to go on hold.

2.1.20 Loud Ringing Interface

The system has 1 relay, and it can be used for control of a customer provided loud

ringing device.

This relay can be programmed to operate with a specific station or station group.

2.1.21 Manual Signalling

Phones can signal each other via a programmable button. This allows one station to

alert another without establishing a voice conversation. Each press of the button

results in a 500 milliseconds of ring tone being set to the intended station. An

individual manual signaling button must be programmed for each station to be

signaled.

2.1.22 Message Waiting Light/Indication

When a message indication is left at a phone, the MESSAGE button will slowly flash

red. Single line telephones will receive a distinctive dial tone to notify them that a

message is waiting. Message waiting indications can be left for any station or group

of stations.

2.1.23 Mute Microphone/Handset

Any phone user can mute the phone’s handset transmitter by pressing the MUTE

button. In addition, phone users can also mute the phone microphone while the phone

is in speakerphone mode.

2.1.24 Off-Hook Ringing

When a phone is in use, the system will provide an off-hook ring signal to indicate

that another call is waiting. The ring signal is a single ring repeated. The interval is

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OfficeServ 12 General Description Guide/Ed.01

CHAPTER 4. Business Feature Package

controlled by a system-wide timer. Single line stations will receive a tone burst

through the handset receiver instead of a ring.

2.1.25 Off-Hook Voice Announce (Standard)

Phones may receive a voice announcement while on another call. The calling station

must have an OHVA button. When transferring a call to a busy phone or while

listening to busy signal, the station user can press the OHVA button to make an

OHVA call to the busy phone. If the called phone is in the DND mode, it cannot

receive OHVA calls.

2.1.26 One Time Do Not Disturb

The Do Not Disturb(One Time) feature is used to stop all calls to a station when the

user is on an outside line and does not want to be disturbed for the duration of the call.

Upon completion of the call, DND is canceled and the station is returned to normal

service. This feature requires a programmed button.

2.1.27 One Touch Dialing Buttons

Frequently used speed numbers can be assigned to one touch dialing buttons for fast

accurate dialing.

2.1.28 On-Hook Dialing

Any phone user can originate calls without lifting the handset. When the called party

answers, the user may speak into the microphone or lift the handset for more privacy.

2.1.29 Privacy Release

This feature will allow another station to join in on your conversation by temporarily

releasing privacy on the Trunk line from your phone.

Requires a Privacy Release button to be programmed on your phone. A maximum of

three(3) other people can join in. This uses one of the conference circuits in the system.

2.1.30 Programmable Buttons

LCD 24B and STD 24B phones have 24 programmable buttons, LCD 12B and Basic

12B phones have 12, and 6B phones have 6. Each button can be programmed for

more than 25 different uses to personalize each phone. Examples of buttons include

individual outside line, individual station, group of lines, group of stations and one

touch speed dial buttons. Using these buttons eliminates dialing access codes.

The following feature buttons have extenders that make them more specific : SPEED

DIAL, SUPERVISOR, PAGE, DSS, DIRECTED PICKUP, GROUP PICKUP,

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CHAPTER 4. Business Feature Package

DOOR PHONE, BOSS, PROGRAMMED MESSAGE, IN AND OUT OF GROUP,

FORWARD and VOICE MAIL TRANSFER. The extender can be a station, a group

or another identifying number.

2.1.31 Programmed Station Messages

Any station may select one of 20 messages to be displayed at a calling party’s phone.

Ten messages are factory-programmed but may be reprogrammed. Last five

messages can be programmable per station basis.

The calling party must have a display phone to view these messages.

2.1.32 Protection from Barge-In

Each station can be programmed as secure or not secure. Secure stations cannot be

barged-in on.

A station that is not secure cannot be barged-in on when talking to a secure station.

2.1.33 Pullout Directory Tray

A pullout directory tray is conveniently located beneath all phones. It is used to

record station directory names and speed dial numbers.

2.1.34 Pulse to Tone Switchover

When dialing a number on a dial pulse network, a station user can dial # and the

OfficeServ 12 system will begin to send DTMF.

2.1.35 Redial

There are three types of external redial available to all station users. Each type can

redial up to a maximum of 18 digits.

9 AUTO RETRY-When an outside number is dialed and a busy signal is received,

the auto retry feature can be used to reserve the outside line and automatically

redial the number for a programmable number of attempts(available to phone

users only).

9 LAST NUMBER-The most recently dialed number on a Trunk line is saved and

may be redialed by pressing the redial button or dialing the LNR access code.

9 MANUAL RETRY with LNR-When you make an outside call and receive a

busy signal you can press the LNR button to redial the same number again.

This operation can be manually repeated for a limited number of attempts as

defined by system programming(available to phone users only).

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OfficeServ 12 General Description Guide/Ed.01

CHAPTER 4. Business Feature Package

9 MEMO REDIAL-When you are calling directory assistance you can store the

number you are given using the dial pad and SAVE number feature. There is no

need for a pencil and paper(available to phone users only).

9 SAVE NUMBER-Any number dialed on a Trunk line may be saved for redial at

a later time.

2.1.36 Remote Hold

When you wish to place a call on hold at another station, press TRSF and dial the

station number(or press the appropriate DSS button). Press the HOLD button. This

will place the call on system hold on an available CALL button or Line Button at the

remote station.

2.1.37 Ring Modes

Each phone user can select one of three distinct ways to receive intercom calls.

The phone can automatically answer on the speakerphone, voice announce through

the speaker or receive ringing. When the ring mode is selected, phone users can

choose one of eight distinct ring tones. Forced Auto Answer is invoked by the calling

station and is controlled by the calling station’s class of service.

2.1.38 Ringing Preference

Lifting the handset or pressing the speaker button automatically answers a call ringing at

the phone. Using this method, users are assured of answering the oldest call first.

When ringing preference is turned off, the user must press the flashing button to answer.

Users may answer ringing lines in any order by pressing the flashing button.

2.1.39 Speakerphone

DCS LCD 24B and DCS LCD 12B phones have built-in speakerphone.

The speakerphone enables calls to be made and received without the use of the handset.

All OfficeServ 12 phones are speakerphones.

The 28 Button and the 18 Button can have a Full Duplex Speakerphone Module

added.

Station Lock

With a programmable personal station passcode, any phone or single line station can

be locked and unlocked to control use of each telephone. There are two lock options :

1=LOCKED OUTGOING and 2=LOCKED ALL CALLS.

0(UNLOCKED)

1(LOCKED OUTGOING) 2(LOCKED ALL CALLS)

Make outside calls

YES

Receive outside calls

YES

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CHAPTER 4. Business Feature Package

Make intercom calls

YES

Receive intercom calls

2.1.40 Tri-Colored Lights

LCD 24B and STD 24B phones have 16 buttons equipped for tri-colored LED

indications(green, red and amber). LCD 12B and Basic 12B models have six of these

buttons. To avoid confusion, your calls always light green, other calls show red and

recalls light amber.

2.1.41 Volume Settings

Each phone user may separately adjust the volume of the ringer, speaker, handset

receiver, background music, page announcement and off-hook ring tone.

2.1.42 Wall-Mountable phones

Each phone, add on module and 64 button module can be wall mounted by reversing

the base wedge. The newest base wedge may not fit all wall mounting scenarios so in

these cases the original wall mount/base wedge unit should be used.

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CHAPTER 4. Business Feature Package

3 DISPLAY FEATURES

ACCOUNT CODE DISPLAY

CALL DURATION TIMER

CALL FOR GROUP IDENTIFICATION

CALL PROCESSING INFORMATION

CALLER ID INFORMATION

CALLING PARTY NAME

ENHANCED STATION PROGRAMMING

IDENTIFICATION OF RECALLS

IDENTIFICATION OF TRANSFERS

MESSAGE WAITING CALLER NUMBER

OUTSIDE LINE IDENTIFICATION

OVERRIDE IDENTIFICATION

PROGRAMMED MESSAGE DISPLAY

SOFT BUTTONS

CALLING PARTY NUMBER

CONFERENCE INFORMATION

DATE AND TIME DISPLAY

DIALED BY NAME

STOPWATCH TIMER

TEXT MESSAGING

DIALED NUMBER

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OfficeServ 12 General Description Guide/Ed.01

CHAPTER 4. Business Feature Package

3.1 DISPLAY FEATURE DESCRIPTIONS

3.1.1 Account Code Display

Account codes are conveniently displayed for easy confirmation. If entered incorrectly,

users may press the ACCOUNT button again and reenter the account code.

3.1.2 Call Duration Timer

The system can automatically time outside calls and show the duration in minutes

and seconds. Station users may manually time calls by pressing the TIMER button.

3.1.3 Call for Group Identification

When a call is made to a station group, the display shows [CALL FOR GROUP] and

the user’s group number. These calls can be answered with a different greeting than

calls to the user’s extension number.

3.1.4 Call Processing Information

During everyday call handling, the phone display will provide information that is

helpful and in some cases invaluable. Displays such as [CALL FROM 203],

[TRANSFER TO 202], [701 : RINGING], [TRANSFER FM 203], [708 busy],

[Camp on to 204], [Recall from 204], [Call for 501], [message from 204] and [FWD

ALL to 204] keep users informed of what is happening and where they are. In some

conditions, the user is prompted to take action and in other cases the user receives

directory information.

3.1.5 Caller ID Information

Caller ID information is dependent on the use of display phones. The following list

explains the displays that are used with Caller ID.

Name/Number Display

Each display phone user can decide if he/she wants to see the Caller ID name or

Caller ID number in the display. Regardless of which one is selected to be seen first,

the NND button is pressed to view the other piece of CID information.

Next Call

In the event that there is a call waiting or a camped-on call at the user’s phone, the

user can press the NEXT button to display the Caller ID information associated with

the next call in queue at the station. Either the Caller ID name or number will show in

the display depending on the NND selection.

Save Caller ID Number

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CHAPTER 4. Business Feature Package

At any time during an incoming call that provides Caller ID information, the user

may press the SAVE button. This saves the Caller ID number in the Save Number

feature. Pressing the SAVE number redial button will dial the Caller ID number.

The system must be using LCR to dial the saved number.

Store Caller ID Number

At any time during an incoming call that provides Caller ID information, the user

may press the STORE button. This saves the Caller ID number as a speed dial

number in the personal speed dial list. The system must be using LCR to dial the

stored number.

Inquire Park/Hold

When a user is informed that an incoming call is on hold or has been parked, the user

may view the Caller ID information before he/she retrieves the call. This will

influence how the user chooses to handle the call.

Caller ID Review List

This feature allows display phone users to review Caller ID information for calls sent

to their stations. This list can be from ten to fifty calls in a first in, first out basis.

The list includes calls that were answered and calls that rang the user’s station but

that were not answered. When reviewing this list, the user can press one button to

dial the person back. The system must be using LCR to dial the stored number.

Investigate

This feature allows selected stations with a special class of service to investigate any

call in progress. If Caller ID information is available for an incoming call, the

selected stations can know to whom the OfficeServ 12 user is speaking.

On outgoing calls, the selected stations can see who was called. After investigating,

the selected stations may barge-in on the conversation, disconnect the call or hang up.

Abandon Call List

The system has a system-wide abandon call list that stores Caller ID information for

calls that rang but were not answered. The list is accessed using the operator’s

passcode. When reviewing this list, you are provided options to CLEAR the entry or

DIAL the number. You can use the NND button to toggle between the Caller ID name,

Caller ID number and the date and time the call came in. The system must be using

LCR to dial numbers from the abandon call list. The abandoned call list will store up

to 100 unanswered calls.

3.1.6 Calling Party Name

For intercom calls, LCD 24B and LCD 12B phones show the calling party’s name

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OfficeServ 12 General Description Guide/Ed.01

CHAPTER 4. Business Feature Package

before answering. The names must be stored in the system directory list and can be

up to 11 characters long.

3.1.7 Calling Party Number

When an intercom call is received, all display stations show the calling party’s

extension number before the call is answered.

3.1.8 Conference Information

When a conference is set up, each extension and outside line number is displayed at

the controlling station when it is added. When a station is added, its display shows

[Conf with xxx] alerting the user that other parties are on the line.

3.1.9 2^ndTime Display

In the idle condition, the current date and time are conveniently displayed. Display

phones can have a 12 or 24 hour clock in either the WESTERN or ORIENTAL

display format with information shown in upper case or lower case letters.

3.1.10 Dial by Name

Each station and speed dial number can have an associated directory name.

Any station or speed dial number can be selected by scrolling alphabetically through

a directory list. There are three directories :

1) System wide speed dial list

2) Personal speed dial list

3) Station directory list

This online ‘phone book’ allows display phone users to look up and dial any speed

dial number or station in seconds.

3.1.11 Dialed Number

When an outside call is made, digits are displayed as the user dials them.

If the display indicates an incorrect number was dialed, the user can quickly hang up

before billing begins.

3.1.12 Enhanced Station Programming

Personal programming options are easier to select and confirm with the help of the

display.

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CHAPTER 4. Business Feature Package

3.1.13 Identification of Recalls

Hold recalls and transfer recalls are identified differently than other ringing calls.

Hold recalls indicate the recalling line or station number and the associated name.

Transfer recalls indicate the recalling line or station and where it is coming from.

3.1.14 Identification of Transfers

The display will identify who transferred a call to the user.

3.1.15 Message Waiting Caller Number

When the message indication is on, pressing the MESSAGE button displays the

station number(s) of the person(s) who have messages for the user. Display phone

users can scroll up and down to view message indications.

3.1.16 Outside Line Identification

Each line can be identified with an 11 character name. Incoming calls display this

name before the call is answered. This feature is helpful when individual lines must

be answered with different greetings.

3.1.17 Override Identification

If another station barges-in on a user’s conversation, the display will alert the user

with a [Barge from 2xx] display if the system is set for barge-in with tone.

3.1.18 Programmed Message Display

Preprogrammed station messages set by other stations are displayed at the calling

station’s phone.

3.1.19 Soft buttons

Below the display, there are three soft buttons and a SCROLL button. These buttons

allow the user to access features in his/her class of service without requiring the

phone to have designated feature buttons.

3.1.20 Stopwatch Timer

Display phone users find this feature very convenient to time meetings, calls and other

functions. Users simply press once to start the timer and press again to stop the timer.

3.1.21 Text Messaging

This feature allows two display phone users to respond to each other with

preprogrammed messages. After receiving an Off Hook Voice Announcement or

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CHAPTER 4. Business Feature Package

Station Camp-On, you may respond with a text message while continuing to talk and

listen to your outside party. The other station can view this message and take the

appropriate action or respond back with another text message.

There are additional Text Messages per station basis. Only the display phones that are

allowed in system programming will receive the TMSG soft button in the display and

can use this feature.

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CHAPTER 4. Business Feature Package

OfficeServ 12

General Description Guide

Information in this document is proprietary to SAMSUNG

Electronics Co., Ltd

No information contained here may be copied, translated,

transcribed or duplicated by any form without the prior written

consent of SAMSUNG.

Information in this document is subject to change without notice.

Visit us at

http://www.samsungnetwork.com

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