P/N. MD4206U-01
Edition 1
June 2004
Century Falcon 4D User Manual
Table of Contents
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WARRANTY INFORMATION ..........................................................................................II
CHAPTER 1 – BARCODE PRINTER .............................................................................. 1
1-1 Introduction.......................................................................................................................... 1
1-2 Printer Models ..................................................................................................................... 1
1-3 Printer Accessories.............................................................................................................. 1
1-4 General Specifications......................................................................................................... 2
1-5 Communication Interface..................................................................................................... 3
1-6 Printer Parts......................................................................................................................... 4
CHAPTER 2 – PRINTER INSTALLATION........................................................................ 5
2-1 Ribbon Installation............................................................................................................... 5
2-2 Label Installation.................................................................................................................. 6
2-3 Label Roll Core Installation Instruction................................................................................ 7
2-4 Card / Hang tags Installation ............................................................................................... 8
2-5 USB Installation................................................................................................................... 8
2-6 USB Uninstallation............................................................................................................. 10
2-7 PC Connection .................................................................................................................. 11
CHAPTER 3 – OPTIONS INSTALLATION ..................................................................... 12
3-1 Stripper Parts..................................................................................................................... 12
3-2 Stripper Installation............................................................................................................ 12
3-3 Stripper Installation Diagram ............................................................................................. 14
3-4 Cutter Parts ....................................................................................................................... 15
3-5 Cutter Installation............................................................................................................... 15
3-6 Extended Memory Parts.................................................................................................... 17
3-7 Extended Memory Installation........................................................................................... 18
3-8 Ethernet Parts.................................................................................................................... 19
3-9 Ethernet Installation........................................................................................................... 19
CHAPTER 4 – LED MESSAGE DESCRIPTION............................................................. 21
4-1 LED Status ........................................................................................................................ 21
4-2 General Operation............................................................................................................. 21
4-3 Self-Test ............................................................................................................................ 21
4-4 Dump Mode....................................................................................................................... 23
4-5 Auto Sensing..................................................................................................................... 23
4-6 Direct Thermal / Thermal Transfer Mode Switch............................................................... 23
4-7 Error Messages................................................................................................................. 24
CHAPTER 5 – MAINTENANCE AND ADJUSTMENT....................................................... 25
5-1 Thermal Print Head Cleaning ............................................................................................ 25
5-2 Thermal Print Head Balance Adjustment .......................................................................... 25
5-3 Print Line Adjustment ........................................................................................................ 26
5-4 Adjust the Cutter................................................................................................................ 26
5-5 Troubleshooting................................................................................................................. 27
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Chapter 1 - Barcode Printer
1-1. Introduction
The Century Systems FALCON 4D series is a desktop thermal transfer / direct thermal label printer. With plastic
outer casing, the FALCON 4D series is designed to be a lightweight and a low cost printer for large variety of printing
requirement. Its features are as follows:
‹
‹
‹
‹
‹
‹
‹
‹
‹
Direct Thermal and Thermal Transfer Printing Mode
Print head density of 8 dots or 12dots per mm (203 or 300 dots per inch)
Memory for label, graphics, and fonts download (approximately 100KB)
Optional Real Time Clock for time recording and tracking
Internal 5” (125mm) label roll capacity and 300M (Max O.D. 64mm) ribbon length (1” core size)
Standard 2MB RAM for Maximum 68” print length
Optional stripper module for label
Optional cutter for ticketing or receipt printing applications
Free Bundle of label editing software QLabel III
1-2. Printer Models
CFD-4206 (203 DPI)
CFD-4306 (300 DPI)
1-3. Printer Accessories
After unpacking, please check the accessories that come with the package, and store them appropriately.
Barcode Printer
Parallel Port Cable
Label Roll Core
Power Cables (110V and 230V)
Serial Port Cable (Optional)
Ribbon Shaft (2pcs)
Switching Power Adapter
USB Cable
Empty Roll Core
Label Roll Sample
Ribbon Roll Sample
Quick Start Guide
CD (including Software/Manual/Driver/DLL)
Print Head Cleaning Card 15. Warranty Card / Warranty Information
* If a different power supply is used with the printer which has caused damages to the printer itself, then
this is not covered as part of the product warranty.
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1-4. General Specifications
Model Name
Resolution
Print Mode
CPU
CFD-4206
CFD-4306
300 dpi (12 dot/mm)
Thermal Transfer / Direct Thermal
203 dpi (8 dot/mm)
Thermal Transfer / Direct Thermal
16 Bit
Sensor Location Moveable, center aligned
Sensor Type
Sensor
Reflective
Type: Label gap, black mark, and punch hole sensing.
Detection
Detection: Label length auto sensing and / or program command setting
Print Speed
2~4 IPS Standard
2~3 IPS
5~6 IPS can be achieved (media
dependant)
Print Length
Print Width
Media
Min. 12mm (0.47”); Max. 1727mm (68”)
104mm (4.10")
Label Roll OD: Max. 127mm (5”)
Core Diameter: 1”, 1.5”, 3”
Width: 25mm (1 “) ~ 118mm (4.65”)
Thickness: 0.06~0.3mm (0.0025”~0.012”)
Length: 300M (981 ft)
Min. 12mm (0.47”); Max. 762mm (30”)
104mm (4.10")
Ribbon
Max. ribbon roll OD: 64mm (2.52 “)
Type: transfer ribbons (wax, hybrid, and resin) in widths of 30mm to 110mm (1.88” to 4.33”)
Core Inner Diameter: 25.4mm (1”)
Printer
Language
EZPL; Firmware Downloadable
Software
Application: QLabel-III
DLL & Driver: Microsoft Windows 95, 98, Me, NT 4.0, 2000 and XP
9 resident alphanumeric fonts (included OCR A & B) those are expandable 8 times horizontally
and vertically. All fonts in 8 directions rotation. 6,8,10,12,14,18,24,30 points
Resident Fonts
Fonts Download Windows Bit-map fonts and Asian fonts downloadable. All fonts in 8 directions rotation.
Image Handling
Barcode
PCX, BMP (With QLabel Software Supporting ICO, WMF, JPG, EMF).
Code 39, Code 93, Code 128 (subset A, B, C), UCC/EAN-128 K-Mart, UCC/EAN-128, UPC A /
E (add on 2 & 5), I 2 of 5, I 2 of 5 with Shipping Bearer Bars, EAN 8 / 13 (add on 2 & 5),
Codabar, Post NET, EAN 128, DUN 14, MaxiCode, HIBC, Plessey, Random Weight, Telepen,
FIM, China Postal Code, RPS 128, PDF417 & Datamatrix code (QR code available)
Serial, Parallel, USB
Interface
Interface
Transmission
Baud rate 4800 ~ 38400, XON/XOFF, DSR/DTR
Memory
DRAM: 2MB, FLASH: 1MB
LED Display
LED * 2, Bi-Color
Function Key * 1,FEED
Power
Environment
Auto Switching 100/240VAC, 50/60 Hz
Operation: 40°F to 104°F (5°C to 40°C)
Storage: -40°F to 122°F (-20°C to 50°C)
Operation: 30-85%, non-condensing. Free air.
Storage: 10-90%, non-condensing. Free air.
CE, FCC Class A, CCC, CB, CUL, BSMI
Length: 285mm (11.2”)
Humidity
Cert. Approval
Printer
Dimension
Height: 171mm (6.8”)
Width: 226mm (8.9”)
Weight: 2.72Kg
Options
Rotary Cutter Module
Stripper Module
1MB Flash Expansion Card + RTC (Real Time Clock)
2 MB Flash Expansion Card + RTC (Real Time Clock)
Internal Ethernet Adapter Card
Specifications are subject to change without notice.
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1-5. Communication Interface
Parallel Interface
Interface cable
Pin out
: Parallel cable compatible with IBM PC
: See below
PIN NO.
1
2-9
10
FUNCTION
/Strobe
Data 0-7
/Acknowledge
Busy
TRANSMITTER
host / printer
host
printer
printer
11
12
13
/Paper empty
/Select
printer
printer
14
15
/Auto-Linefeed
N/C
host / printer
16
17
18
19-30
31
Signal Gnd
Chassis Gnd
+5V,max 500mA
Signal Gnd
/Initialize
host
host / printer
printer
32
/Error
33
34-35
36
Signal Ground
N/C
/Select-in
host / printer
Serial Interface
Serial Default
Setting
: 9600 baud rate, no parity, 8 data bits, 1 stop bit, XON/XOFF protocol and RTS/CTS
RS232 HOUSING (9-pin to 9-pin)
DB9 SOCKET
DB9 PLUG
+5V,max 500mA
TXD
---
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
RXD
TXD
DTR
GND
DSR
RTS
CTS
RI
RXD
DSR
GND
DTR
N/C
RTS
N/C
PRINTER
PC
NOTE: The total voltage output from parallel port and serial port altogether can not exceed 500mA.
USB Interface
Connector Type : Type B
PIN NO.
1
2
3
4
FUNCTION USBVCC D-
D+
GND
3
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1-6. Printer Parts
Please use the following diagrams to identify each printer part.
1
2
3
4
5
Cover Open Button
Top Cover
11
12
13
14
15
LED Light (Ready)
LED Light (Status)
FEED Key
21
22
23
24
25
Power Socket
USB Port
Label Roll Core
Ribbon Rewind Wheel
Print Mechanism
Parallel Port
Print Line Adj. Gear
Ribbon Supply Shaft
Serial Port
Ethernet Socket (Option)
Ribbon Rewind Shaft + Empty
Ribbon Take Up Core
6
16
Label Guide
7
8
9
Locking Tenon (left/right)
Front Cover Piece
17
18
19
Label Sensor
Platen Roller
Memory Card Cover
Fan-Fold Label Insert
Print Head Pressure Adj. Screw
(left/right)
10
20
Power Switch
4
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Chapter 2 - Printer Installation
This printer model has the following print modes:
Thermal Transfer (TT): When printing, ribbon must be installed to transfer the print contents onto the media.
Direct Thermal (DT):
When printing, no ribbon is necessary; it only requires direct thermal media.
2-1. Ribbon Installation
1. Place the printer onto a
smooth surface, and open the
top cover.
2. Loosen and then lift the upper
print mechanism by pressing
the locking tenons.
3. Take out the ribbon supply
shaft and rewind shaft.
4. Place the new ribbon roll onto
the ribbon supply shaft.
5. Feed the ribbon from the
Ribbon Supply Shaft under
the Print Head.
6. Wrap the ribbon around the
Ribbon Shaft and stick the
ribbon onto the Empty Ribbon
Roll Core.
7. Firmly close the upper print
mechanism.
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2-2. Label Installation
1. Open the top cover.
2. Place the label roll onto the Label Roll
Core,
3. Loosen and lift the upper print
mechanism by pressing the locking
tenons.
4. Feed the label through the two Label
Guides to the Tear-off Bar.
5. Align the label guides to the label edge.
6. Close the upper print mechanism from
the top to finish label installation.
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2-3 Label Roll Core Installation Instruction
(A) 1” roll core installation instruction
(B) 1.5” roll core installation instruction
(C) 3” roll core installation instruction
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2-4 Card / Hang tags Installation
When installing cord tags, the tag hole must align with the sensor
arrow (as indicated in Photo 1), then use the Label Guide to
secure the tags.
Tag hole position
Sensor Detection Position
(Photo 1)
2-5. USB Installation
1. USB is a Plug & Play facility. Once the USB
cable is connected from PC to the printer, PC
will automatically detect the new device and
begin the installation process.
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2. Select ” Search for a suitable driver for my
device [recommended]“ and click “Next”
3. Select the location of the driver.
4. When the USB device driver is assigned and
saved, click “Next”
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5. The USB device is built on the serial port,
therefore make sure the interface setting is
specified to the assigned port.
6. Go to Control Panel\System\Device Manager
and the USB port will be listed under Ports
(COM & LPT). The example from the right
hand side indicates that the USB Serial Port
is COM3.
7. After the USB driver is installed, the USB
device can be used through software (such
as QLabel III or Century Systems drivers) to
print labels.
2-6. USB Uninstallation
To remove the USB driver, open “USB Driver” folder
and execute the “Ftdiunin” program, the message box
on the right hand side will appear. Click “Continue” to
remove the USB driver.
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2-7. PC Connection
1. Please make sure the printer is powered off.
2. Take the power cable, plug the cable switch to the power socket, and then connect the other end of the cable to
the printer power socket.
3. Connect the cable to the parallel port on the printer and on the PC.
4. Power on the printer. The LED light (Ready) should turn green when power is on.
NOTE: If you wish to connect with an USB interface, please install the USB driver first.
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Chapter 3 - Options Installation
3-1. Stripper Parts
27
28
Stripper Module
Screw (TAP 3*8) x 2pcs
[NOTE]: Please power off the printer before installing
the stripper module.
3-2. Stripper Installation
1. Open the top cover by pressing
the Cover Open Buttons on both
sides.
2. Push the front cover piece
buttons inward to open.
3. Lift/take off the front cover piece
according to the direction shown
in the photo.
4. Plug in the connector (refer to
the right photo)。
Note: There are 2 sockets on the
converting boards (one is for
stripper installation, another is
for cutter installation), before
plug the connector into socket,
please check the pin first.
5. The label / paper used for
rewinding purposes is
suggested to be at least 30mm
in height.
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6. Place the right side in first, and
then fit the left side.
7. Hold the stripper module and
tighten the screws (28).
8. Peel off the first label, and feed
the liner through the roller and
the peel off bracket.
9. Flip close the stripper module.
10. Close the print mechanism, then
press the FEED key.
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3-3. Stripper Installation Diagram
Stripper Installation Diagram
LABEL
LINER
LABEL
LINER
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3-4. Cutter Parts
29 Cutter Module
30 Screw (TAP 3*8) x 2pcs
[NOTE]: Please power off the printer before installing the
cutter module.
[NOTE]: Do not cut self-adhesive labels! The traces of
adhesive will pollute the rotary knife and impair
safe operation!
3-5. Cutter Installation
1.
Open the top cover by
pressing the Cover Open
Buttons on both sides.
2.
3.
Push the front cover piece
buttons inward to open.
Lift/take off the front cover
piece according to the
direction shown in the photo.
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4.
Open the mechanism by
pressing the Locking Tenon,
plug in the cable connector of
the cutter module (29) onto
the switchboard socket.
Note: There are 2 sockets on the
converting boards (one is for
stripper installation, another is
for cutter installation), before
plug the connector into socket,
please check the pin first.
5.
Clip in the right side of the
cutter module (29) first, then
secure the left side.
6.
Flip the cutter module (29)
down to open the cutter.
Note: Please refer to photo (A).
(A)
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7.
Hold the cutter module and
lock it with the two side
screws (30).
8.
After the screws are locked,
flip close the cutter module.
9.
Close the mechanism to
complete the cutter module
installation.
3-6. Extended Memory Parts
31 Extended Memory Card
32 PCB Pillar x 2pcs
[NOTE]: Please power off the printer before installing the
extended memory.
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3-7. Extended Memory Installation
1. Open the top cover by pressing the
Cover Open Buttons on both sides.
2. Take off the media roll spindle. Open
and remove the plastic cover on the
inner base.
3. Secure the PCB pillar onto the main
board.
4. Check the pins where the memory is
to be connected to, then plug the
memory card onto the main board.
Note: Please make sure the aperture on
the connector and the pins match,
otherwise when too much force is
applied onto the memory card,
there’s a possibility that the pins
may get damaged.
5. Close the plastic memory cover.
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3-8. Ethernet Parts
33 Ethernet Module
34 Connector Cable
35 Network Board Stand
36 Screws (MACHINE 3x6) x 2
37 Screw (TAP 3x8) x 1
<Note> Please turn power off when assembling Ethernet
module.
3-9. Ethernet Installation
1. Remove screws at the bottom of the
printer (refer to arrows).
2. Facing the printer, exert force on two
sides of the printer and remove the
middle compartment.
3. Remove the spare opening (A) at the
back of the printer (refer
to Figure 1)
(Figure 1)
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4. Secure Ethernet Module (33) and
Network Board Stand (35) together
as shown in Figure 2
。
(Figure 2)
5. Screw the secured module and
stand onto the bottom of the
printer.
6. Connect one end of the Connector
Cable (34) to the printer main board
and the other end to Ethernet
Module.
Note: Bend the cable inward
when making the
connection to prevent
interference with the main
board.
7. To complete installation, put the
middle compartment back and re-
screw it onto the bottom of the
printer.
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Chapter 4 - LED Message Description
4-1. LED Status
FEED
LED Ling
Green
Beep Status
Description
Normal status
READY
1
Normal status
STATUS
READY Green (Flash)
STATUS Orange
Printers currently in Dump Mode, for operation
instructions please refer to 4-4.
3
3
3
3
Dump Mode,
Red (Flash)
Orange
READY
Printing Self-Test page, for operation
instructions please refer to 4-3.
Self-Test
STATUS
Printers currently in Auto Sensing Mode, for
operation instructions please refer to 4-5.
READY Orange (Flash)
STATUS Orange
Auto Sensing
Mode
Printer currently in Direct Thermal (DT) Mode,
for operation instructions please refer to 4-6.
READY
Red (Flash)
Direct Thermal
(DT) Mode
STATUS Red
Orange (Flash)
Thermal
Printers currently in Thermal Transfer (TT)
READY
3
Transfer (TT) Mode, for operation instructions please refer to
STATUS Red
Mode
4-6.
Printer is currently downloading F/W。
READY
Red (Flash)
STATUS
4-2. General Operation
Feed Key
When pressing the Feed key, printer will send the media (according to media type) to the specified stop position.
When printing with continuous media, when pressing the Feed key, the printer will feed media out to a certain length.
When printing labels, pressing the Feed key, the printer will feed one label at a time; if the label is not sent out in a
correct position, then please proceed with the Auto Sensing (see page 21).
4-3. Self-Test
The Self-Test function in a printer will help the user to troubleshoot whether the printer is operating normally. In the
Self-Test Mode, the printer will print out a test sample each time when the Feed key is pressed. To stop the Self-
Test procedure in the middle, simply power off the printer. Below are the Self-Test procedures:
1
2
Power off the printer, press and hold the Feed key.
Press and hold the FEED button while power on the printer, after the printer makes 3 beeps, and the LED
REARY light flashes red and the LED STATUS light turns orange, the printer goes into the Self-Test Mode.
Then release the FEED button, One second later, the printer will automatically print out the following contents.
After about 1 second, printer would automatically print out the following, and this means the printer is operating
normally.
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CFD-4206: V1.200
Serial port: 96,N, 8,1
Model & Version
Serial Port Setup
Test Pattern
Number of DRAM installed
Image buffer size
Number of forms
Number of graphics
Number of fonts
Number of Asian fonts
Free memory size
Speed, Density, Ref. Point
Print Direction
1 DRAM installed
Image buffer size: 1472K
000 FORM (S) IN MEMORY
000 GRAPHIC (S) IN MEMORY
000 FONT (S) IN MEMORY
000 ASIAN FONT (S) IN MEMORY
150K BYTES FREE MEMORY
^S6 ^H8 ^R000 ~R200
^W100 ^Q100, 3
Option: ^D0 ^O0 ^AT
Gap Sensor AD: 129 162 195 (3)
Label width, Form length
Cutter, stripper, Mode
Gap sensor AD
Code Page : 850
Command Language :EZZPL
Self-Test includes the internal printer data setting.
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4-4. Dump Mode
When label setting and the print result don’t match, it’s recommended to go into the Dump Mode to check whether
there’s a mistake in data transmission between the printer and the PC. For example, when printer receives 8
commands, yet without processing these commands, only print out the contents of the commands, this will confirm
whether the commands were received correctly. Test procedures to enter the Dump Mode are as follows:
1. Power off the printer, press and hold the Feed key.
2. Press and hold the FEED button while power on the printer, after the printer makes 3 beeps, and the LED
READY light flashes green and the LED STATUS light turns orange, the printer goes into the Dump Mode.
Then release the FEED button. The printer will automatically print out “DUMP MODE BEGIN”. This indicates
that the printer is currently in Dump Mode.
3. Printer will automatically print “DUMP MODE BEGIN.” This means the printer is already in Dump Mode.
4. Send commands to the printer, and check to see if the print result matches the commands sent.
5. Press the Feed key to exit the Dump Mode, now the printer will automatically print “OUT OF DUMP MODE.”
This means the printer is back in the normal status.
Note: To cancel (get out of the Dump Mode), press the Feed key, this time printer will automatically print out “OUT
OF DUMP MODE.” This indicates that printer is back in the standby mode. Or power off to exit the Dump
Mode.
4-5. Auto Sensing
Printer can automatically detect label (black mark paper) length and record. This way, without setting the print
length, the printer can accurately detect the label (black mark) positions.
1
2
Check if the Moveable Sensor Mark is located at the right sensing position.
Power off the printer, press and hold the Feed key.
3. Press and hold the FEED button while power on the printer, after the printer makes 3 beeps, and wait until the
LED READY light flashes orange and the LED STATUS light turns orange, the printer will go into the Auto
Sensing Mode. Then release the FEED button. The printer will automatically record the label size.
4-6. Direct Thermal / Thermal Transfer Mode Switch
1. Power off the printer, press and hold the Feed key.
2. Press and hold the FEED button while power on the printer, after the printer makes 3 beeps, and wait until the
LED READY light flashes red and the LED STATUS light turns red, the printer will go into Direct Thermal (DT)
Mode. Then release the FEED button. The printers will automatically print “NOW IS DIRECT THERMAL (DT
MODE)”. This indicates that printer is currently in DT Mode.
3. Press and hold the FEED button while power on the printer, after the printer makes 3 beeps, and wait until the
LED READY light flashes orange and the LED STATUS light turns red, the printer will go into the Thermal
Transfer (TT) Mode. Then release the FEED button. The printers will automatically print "NOW IS THERMAL
TRANSFER (TT MODE)". This indicates that printer is currently in TT Mode.
NOW IS THERMAL TRANSFER ( TT MODE)
NOW IS DIRECT THERMAL (DT MODE)
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4-7. Error Messages
LED
LED Light
Ready Status
Beep
Description
Solution
Message
Print head is
opened
4 beeps
twice
Re-open print head and make
sure it closes tightly.
When print head temperature
drops to the normal
temperature range, printer will
go back to the standby mode.
Red
Red
Print head not firmly in place.
Entering the
Cooling Process
None
Print head temperature high.
Ribbon not installed, and printer Make sure the printer is in the
Out of ribbon or
check ribbon
sensor
3 beeps shows error message.
Direct Thermal mode.
Red
Red
twice
Ribbon used up or ribbon supply
shaft not moving.
Replace with new ribbon roll.
Make sure the movable sensor
mark is at the correct position,
if the sensor is still unable to
detect paper, and then go
Out of media or
check media gap
sensor
Unable to detect paper.
Paper used up.
2 beeps
twice
through Auto Sensing again.
Replace with new label roll.
Possible causes: card tags or
paper fall into the gap behind
the platen roller, can’t find
label gap/black mark, black
mark paper out. Please
adjust according to actual
usage.
Check paper
setting
2 beeps
twice
Red
Abnormal paper feed.
Check printer commands,
possible value missing or
errors.
Delete unnecessary data in
the memory or purchase
extended memory (options).
Use “~X4” command to print
out all the files, then check
Command is not
recognized
2 beeps Wrong command; printer prints
twice out “Command is not recognized.”
Red
Red
2 beeps Memory is full; printer prints out
twice “Memory full.”
Memory is full
Filename can not
be found
2 beeps Can’t find the file; printer prints
twice
Red
Red
out “Filename can not be found.” whether the file exist and the
names are correct.
Change the file name and
twice prints out “Filename is repeated.” download again.
Filename is
repeated
2 beeps File name is repeated; printer
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Chapter 5 - Maintenance and Adjustment
5-1. Thermal Print Head Cleaning
Unclear printouts (some parts unable to print) may be
caused by dusty print head, ribbon stain, or label liner
glue, therefore when printing, it’s necessary to keep the
top cover closed. Also, check and prevent paper/label
from being stained or dusty to ensure print quality and
to prolong the print head life. Print head cleaning
instructions are as follows:
1. Power-off the printer.
2. Open top cover.
3. Take out the ribbon.
4. Open the print head by pressing the locking tenons.
5. If on the print head (see yellow arrow) there’s label
pieces or other stain, please use a soft cloth with
industrial use alcohol to wipe away the stain.
Note:
(1) Weekly cleaning on the print head is recommended.
(2) Please clean the print head with the cleaning card
that comes with the printer.
5-2. Thermal Print Head Balance Adjustment
When printing with different label materials or using
different ribbon types, unbalanced print quality may
occur due to the media material differences, thus it’s
necessary to adjust the Thermal Print Head pressure.
1. Open top cover.
2. Take out the ribbon.
3. Turning the print head adjustment screws slightly by
Philips screwdriver to increase or decrease print
head pressure.
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5-3. Print Line Adjustment
Use print head adjusting gear to adjust the contacting
surface between print head and label. To get better
printing balance and quality.
1, When turning print head adjusting gear counter-
clockwise (as arrow 1 shows), print head would move
in a direction where arrow A is.
2. When turning print head adjusting gear clockwise
(as arrow 2 shows), print head would move in a
direction where arrow B is.
5-4. Adjust the cutter
1. A cutter-adjusting hole is present on both sides
(where A is pointing to).
2. The cutter will not function properly if there is a
paper jam. Turn the power off and use a #M3
hexagon wrench inserted into hole “A” and open the
cutter from right to left.
3. Power on the printer after clearing the paper jam,
the cutter will return to the correct position
automatically.
Note: The label / paper used for cutting is suggested to
be at least 30mm in height.
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5-5. Troubleshooting
Problem
Recommended Solution
Power on the printer, but the LED
does not light up
‹
Check the power connector
LED light turns red (power/status)
after printing stops
‹
‹
‹
‹
‹
Check for software setting or program command errors
Replace with suitable label or ribbon
Check if label or ribbon is all out
Check if label is jammed/tangled up
Check if mechanism is closed (Thermal Print Head not positioned
correctly)
‹
‹
Check if sensor is blocked by paper/label
Check for abnormal cutter function or of no actions (if cutter is
installed)
Printing started, but nothing was
printed on the label
‹
Check if label is placed upside down or if label is not suitable for the
application
‹
‹
‹
Select the correct printer driver
Select the correct label and print type
When printing, label is
jammed/tangled up
When printing, only part of the
contents were printed
Clean the label jam, and if label is stuck on Thermal Print Head,
please remove it by using soft cloth with alcohol.
Check if label or ribbon is stuck on the Thermal Print Head
Check if application software has errors
Check if start position setting has errors
Check if ribbon has wrinkles
Check if ribbon supply shaft is creating friction with the platen roller.
If the platen roller needs to be replaced, please contact your reseller
for more information
‹
‹
‹
‹
‹
‹
‹
‹
Check if power supply is correct
When printing, part of the label
wasn’t printed completely
Check if Thermal Print Head is stained or dusted
Use internal command “~T” to check Thermal Print Head can print
completely
‹
‹
‹
Check the media quality
Printout not in desired position
Check if sensor is covered by paper or dust
Check if liner is suitable for use, please contact reseller for more
information
‹
‹
‹
‹
‹
Check if label roll edge is aligned with Label Width Guide
Check if error occurs on label height setting
Check is sensor is covered by dust
Check print darkness setting
Check if Thermal Print Head is covered with glue or stain
When printing, page skipping
occurs
Unclear printout
When using cutter, label wasn’t cut ‹ Check if label is set up straight
straight
When using cutter, label wasn’t cut ‹ Check whether label thickness exceeds 0.2mm
successfully
When using cutter, label couldn’t
feed or abnormal cutting occurs
When using stripper, abnormal
function occurs
‹
‹
‹
‹
Check if cutter is installed properly
Check if Paper Feed Rods are sticky
Check if stripper sensor is covered with dust
Check if label is installed properly
Note: If further problems occur, please contact your distributor for more information.
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