eyeBeam 1.5
User Guide
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CounterPath eyeBeam 1.5
Contents
What is eyeBeam? .............................................................................................................. 1
Getting Ready ..................................................................................................................... 2
Installing eyeBeam ............................................................................................................. 3
Setting up a Contacts List ................................................................................................... 5
The Onscreen Phone ........................................................................................................... 6
Answering a Call ................................................................................................................ 10
Handling a Call ................................................................................................................... 11
Managing Calls and Contacts ................................................................................................... 16
Calls & Contacts Drawer .................................................................................................... 16
Contacts Tab ....................................................................................................................... 17
Availability ......................................................................................................................... 23
Privacy Rules ...................................................................................................................... 27
SIP Account Settings .......................................................................................................... 43
Privacy Rules ...................................................................................................................... 56
Appendix C: Contact List Headings ......................................................................................... 63
Appendix D: Location of Files ................................................................................................. 64
Appendix F: Glossary ............................................................................................................... 66
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CounterPath eyeBeam 1.5
1 Introduction
1.1 What is eyeBeam?
CounterPath’s next generation telephony client, eyeBeam 1.5 lets you integrate your telephony experience with
your desktop and mobile computer solutions. With the click of a button or the tap on the keyboard you can dial,
answer, or choose how you want to personally manage your calls and availability. And whether you prefer
wired or wireless, eyeBeam lets you use a multitude of headset devices to maximize your telephony experience,
rather than being restricted by a traditional telephone receiver.
Designed to work over internet-based phone systems, eyeBeam provides Voice over Internet Protocol (VoIP)
solutions using an internet-based telephony server within your company’s local area network and/or over your
local internet VoIP service provider.
Standard Telephone Features
The eyeBeam 1.5 softphone has all the standard telephone features, including:
• Six lines.
• Call display and Message waiting indicator (MWI).
• Speakerphone.
• Mute.
• Redial.
• Hold.
• Do not disturb.
• Call ignore.
• Call history – list of received, missed, dialed and blocked calls.
• Call forward, Call transfer.
• Call record.
• Six-party audio conferencing.
• Four-party video conferencing.
Enhanced Features and Functions
The eyeBeam 1.5 softphone also supports the following VoIP features and functions:
• Instant messaging and presence using the SIMPLE protocol.
• Managed contact list – importing and exporting contacts between eyeBeam and other applications.
• Support for Intel® Centrino® Mobile technology, allowing eyeBeam to provide more consistent quality of
service across both wired and wireless networks using industry standards such as 802.11e.
• Log in with up to ten different VoIP service providers.
• Zero-touch configuration of audio and video devices; no tuning wizard is required.
• Acoustic echo cancellation, automatic gain control, voice activity detection.
• Support for the following audio codecs:
AMR Wideband (G.722.2), Broadvoice-32, Broadvoice-32 FEC, DVI4, DVI4 Wideband, G.711aLaw,
G.711uLaw, G.722, G.723, G.726, G.729, GSM, iLBC, L16 PCM Wideband, Speex, Speex FEC,
• Support for the following video codecs:
H.263, H.263 1998, H.264.
• Automatic selection of the best codec based on the other party’s capability, the available bandwidth, and
network conditions. eyeBeam switches the codec within a call in response to changing network conditions.
• SIP compliance to 3261 SIP standard.
• STUN and ICE NAT traversal. XTunnels for firewall traversal.
• Support for DTMF (RFC 2833, inband DTMF or SIP INFO messages).
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2 Installation and Setup
2.1 Getting Ready
Obtaining Information from your Service Provider
After choosing a VoIP service provider, you will need information regarding specific account information to
populate eyeBeam settings:
• User name
• Password
• Authorization Name
• Domain
• Proxy address and port *
• STUN server address and port*
• XTunnels server address and port*
* value not used by all VoIP service providers
System Requirements
Audio Only
All Features
Minimum
Optimal
Minimum
Optimal
Pentium 4® 2.0 GHz or
Processor
Intel® Pentium II
Pentium III® 1.3 GHz Intel Pentium III
400 MHz or equivalent or equivalent
700 MHz or equivalent equivalent
Memory
128 MB RAM
15 MB
128 MB RAM
30 MB
256 MB RAM
30 MB
256 MB RAM
30 MB
Hard Disk Space
Operating System
Windows® 98 Second Edition
Windows NT®
Windows® 2000
Windows 2000
Windows XP
Windows® XP
Connection
Sound Card
IP network connection (broadband, LAN, wireless)
Full-duplex, 16-bit
Multimedia Device Requirements
eyeBeam requires both speakers and a microphone to make calls. Any of the following configurations are
acceptable:
• External speakers and microphone
• Built-in speakers and microphone
• Dual-jack multimedia headset
• Bluetooth® multimedia headset
• USB multimedia headset
• USB phone.
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Optimized Devices
eyeBeam is optimized to work with the following:
• Actiontec Internet Phone Wizard
• Clarisys Claritel i750
• GN Netcom GN 8120 USB and GN Netcom 8110 USBXP
• Plantronics CS50-USB Wireless Office Headset System
• TigerJet RJ11 to USB Phone Adaptor (incorporating the Tiger560C)
• TigerJet USB Phone Set (incorporating the Tiger560C)
• VoIP Voice Cyberphone (V550MLR USB Phone)
• VoIP Voice Cyberphone K (V652VVMLR USB Phone)
• Legerity PhonePort™ PCI card
• Intel® 600SM PCI card.
Video Cameras
Calls made with eyeBeam will work without a video camera, but one is necessary to allow other parties to see
your image. eyeBeam will work with most USB video cameras.
2.2 Installing eyeBeam
1. Run the eyeBeam setup executable file and follow the prompts in the install wizard.
2. At the final step of the wizard, select Launch eyeBeam to start using the softphone.
3. Click Finish to complete the installation.
Uninstalling eyeBeam
Uninstall eyeBeam as you would uninstall any other program: launch the Windows Control Panel, and select
Add or Remove Programs. Follow the prompts.
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2.3 Configuring eyeBeam
1. Start eyeBeam as you would any other program: Use the Windows Start menu or double-click the
desktop icon. The softphone appears.
2. When starting eyeBeam for the first time, you will be prompted for the license key. Type in the
license key or copy and paste it.
3. The Call display shows Initializing, followed by Discovering network. If no accounts have been set up, the
final message is Awaiting proxy login information. You must set up accounts. See “Setting up Accounts” on
4. Make sure that you have enabled at least one account. You can enable more than one account at the same
time. Each time you start eyeBeam, you will automatically be logged into every enabled account.
To enable an account, click
at the top of the softphone, choose SIP Account Settings and click enable for
the desired account. For more information on enabling, see page 43.
Setting up Accounts
1. Create the account: Click
at the top of the phone and choose SIP Account Settings. Click Add. The
Properties of Account window appears.
2. In the Account tab, complete the User Details area.
3. For the remaining tabs, you can accept the default settings, or you change them to suit your setup. Settings
that you may need to change immediately include:
• Account tab, Domain Proxy area.
• Topology tab, if your computer is on a network and/or behind a firewall.
• The Security tab, if you want to set up secure calls.
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2.4 Setting up for Voicemail
Your VoIP service provider may offer voicemail. If it does, then you can set up some voicemail features in
• If you want to be able to connect to voicemail by clicking
on the Call display, you must complete the
Number to dial for checking voicemail field.
• If you want to be able to send incoming calls to voicemail by clicking
on the Call
display, you must complete the Number for sending calls to voicemail field.
2.5 Setting up a Contacts List
Use of a Contacts list is optional, but is the most efficent way to make calls. You can set up contacts in several
ways:
• During a call that you place or recieve, you can add the other party to you contact list. See “Add to Contacts
List” on page 11.
• You can import a contact list from a file or from another application. See “Importing Contacts” on page 20.
• You can retrieve a remotely stored contact list using WebDAV, XCap or HTTP. See “Using Remote Storage”
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3 Using the Softphone
3.1 The Onscreen Phone
Video Drawer
Adjust Camera
Display and Dialpad
Calls & Contacts Drawer
Availability
Minimize
Menu
Close
Dial
Hang up
Speaker Control
Microphone Control
Auto Answer, Auto Conference
Do Not Disturb, Conference
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Display
The following information and icons may appear on the Call display:
When the phone is ringing with an incoming call, click
The duration of the
Message area: During a call, this area may show
your account balance (hours or currency).
Contact your VoIP service provider for details.
here to ignore. A message appears to the caller
current or last call.
advising that the call could not be made. The phone
stops ringing.
When the phone is ringing with an incoming You have new voicemail. Click
call, click here to send the call immediately this icon to access your voicemail
to voicemail. Information on voicemail is
provided by your VoIP service provider; it is If clicking this icon does not connect
not part of eyeBeam. to voicemail, then you have not set
messages.
Security:
current call has signaling and
media encryption.
means the
means the call has only
signaling encryption or no
encryption.
You have missed an incoming call.
To clear the icon, click on the the
Click
to add this caller to your
call are in the Missed Calls list in
the Calls & Contacts drawer.
Contacts list. For information on contact
lists, see page 16.
When a call is in progress, mute is on (
you are talking ( ), you are not talking (
),
).
Video Drawer
This drawer appears only on versions of eyeBeam that include video functionality. To display this drawer, click
the black button toward the extreme left edge of the softphone application. You can open (display) and close
(hide) this drawer at any time. You can click the
properties; this is not an eyeBeam window.
to display the standard window for setting camera
You can detach this drawer, then reattach it, if desired.
This drawer has two panels. The top panel shows incoming video (video from the other party). The lower panel
shows outgoing video. The Start button lets you start and stop video.
Calls & Contacts Drawer
This drawer displays your Contacts list, lists of recent calls, and availability information for you and your
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3.2 Starting eyeBeam
1. Start eyeBeam as you would any other program: Use the Windows Start menu or double-click the
desktop icon. The softphone appears.
2. If you are prompted for a license key, then you have not yet set up eyeBeam. See “Configuring eyeBeam” on
3. Take the appropriate action:
• If one or more accounts have been set up, and at least one account is enabled, the next message is
Registering. eyeBeam attempts to log into every enabled account. When login is complete, the Call
display shows Ready. Your user name is.
• If at least one account is set up but none are enabled, the SIP Accounts window appears. Enable one or
more accounts, and select the default account.To enable accounts and set a default, see “SIP Accounts” on
• If no accounts have been set up, the final message is Awaiting proxy login information. You must set up
accounts. See “Configuring eyeBeam” on page 4.
When you are logged in, the Call display shows Ready - Your username is. If several accounts are enabled, the
name is that of the default account.
For general information on enabling, see “Rules for Enabled Accounts and Default Account” on page 43.
Showing and Hiding the Softphone
If you click
to minimize the softphone, you will still be able to receive calls.
If you exit when eyeBeam is minimized; eyeBeam wil start next time as minimized.
You can set up eyeBeam so that when the softphone is covered or minimized, you will be notified when a call
Receiving a New Contact Request
If availability is enabled, then at any time, you may get a New
Contact Request dialog box on your softphone. For information on
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3.3 Placing a Call
You can contact someone using:
• A traditonal phone number, if supported by your VoIP service provider
How
Keying
Description
1. Enter the SIP address or number in the Call display using the softphone keypad or the computer keyboard.
•
•
For the name, you can enter the entire name ([email protected]) or just the name (kpereira).
If you start to enter a name and the Turn Letters feature is on, then these letters are converted to numbers.
Press Clear, then press spacebar and try again. See “Options – General – Application” on page 31 for
details on the Turn Letters feature.
2. Click
As you key in an entry, a suggestion for completing the entry may appear. Press Tab to accept the suggestion.
Then click or press Enter.
or press Enter.
Partial keying
Drag-and-drop
Drag an entry from the Contacts tab or any of the lists in the Calls tab to the Call display. (For information on
this drawer, see page 16.)
If the Contacts list contains lots of contacts, use the
field to filter the list. Then drag the entry.
Right clicking
Right-click an entry on the Contacts tab or any of the lists in the Calls tab, and choose Phone this Person. (For
information on this drawer, see page 16.)
If the Contacts list contains lots of contacts, use the
field to filter the list. Then right-click the entry.
Redialing
Press Redial.
From Outlook
If you have set up contacts in Microsoft® Outlook®, you can place a call from there.
•
Double-click the contact in the Contacts list in Outlook. The Contact dialog box appears.
Click the in the top left corner and select the phone number to dial. As soon as you release, eyeBeam
will be brought to the front (or will be started) and the call will be placed.
For information on how eyeBeam and Outlook contacts work together, see “Exporting Contacts” on page 20.
•
If you have turned on Call Alerts, the Call Alert box appears at the bottom of
You will hear a ringing tone while eyeBeam attempts to make a connection.
Encryption
The outgoing call may be encrypted, depending on your security settings. For information on the current
• If an encrypted call is established, the
icon appears on the Call display. This icon indicates that the call is
guaranteed to be secure between you and your proxy, and may or may not be secure beyond that first hop.
• If an unencrypted call is established, the unencrypted icon
appears.
• If the call cannot be established with the specified security, the call will fail.
Ending a Call
Click
on the Call display or Call Alert box. Details of the call remain on the Call display. To clear the Call
display, click Clear.
Note that selecting another line does not hang up; it puts the call on hold.
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3.4 Answering a Call
eyeBeam must be running to answer incoming calls. (If eyeBeam is not running, incoming calls may be directed
to voicemail, but check with your VoIP service provider to be sure.)
The softphone rings and the line of the incoming call is lit. If you have Call Alerts on, the Call Alert box
appears. If you have the Bring to front feature on, the phone comes to the front of the screen. For information on
The SIP adddress of the person calling you is displayed. If the SIP address fo-1.t1(ss fo)46-0.6(yso)gadp-1.6(ds fo)46rs. ngyre
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3.5 Handling a Call
While the Call Is in Progress
Video
If your version of eyeBeam includes video, click Start on the Video drawer to send video to the other party. You
will see the other party in the top video panel if they have enabled video at their end.
Adjusting Volume and Muting
Use the microphone slider (on the left) to adjust the volume of your voice for your listeners.
Use the speaker adjustment (on the right) to adjust the sound you are hearing.
Mute
Click
on the dial pad to prevent the other party (or parties for a conference call) from hearing you. The
icon appears on the Call display. When you mute, you may also want to stop video feed, if any.
Speakerphone
Click
on the dial pad to put the caller (or callers for a conference call) on the speaker phone. You must have
a speakerphone device.
Call Record
Click REC at any time during the call. Click again to stop recording. Recordings are saved as WAV files (for
audio) AVI files (for video), in the location specified in the Options window. (Click
near the top of the Call
display and select Options, then display the Application pane.)
Call Information
To view information such as the current codecs, hover over the line button (for example, line 1) that the call is
being made on. Information appears in the tool tip.
Add to Contacts List
At any time during a call, you can click
on the Call display to add the other party to your Contacts list. For
Unattended (Basic) Call Transfer
To transfer without informng the third party that a call is coming their way:
1. Click XFER on the dial pad. The line and the XFER LED turn blue.
2. Enter the number to which the call is to be transferred. For example:
• Enter the name or number and press Enter.
• Drag an entry from any tab in the Calls & Contacts drawer to the Call display.
The message Requesting basic transfer appears. At this point, the call is no longer under you control; you
cannot cancel the transfer.
Attended (Supervised) Call Transfer
To first inform the third party that a transferred call is coming their way:
1. Select an available line. The original call will automatically be put on hold.
2. Call the third party.
3. After the third party answers, and when you are ready to make the transfer, click XFER. The line of the
original call is now red, while the line of the third party is blue.
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4. Select the original line (the line that is red). The transfer is made and the lines on your softphone are now free
(black).
Placing a Call on Hold
Click Hold or click the line or click another line.
To resume a call that is on hold, click the line.
AA – Auto Answer
Click AA on the dialpad to automatically answer calls as they come in.
Flash
The Flash button on eyeBeam works the same way as Flash or Link works on a traditional telephone.
Click Flash on the dialpad.
• If you are on an active call, clicking Flash will provide a new line. The active calls is put on hold.
• If a call is coming in, clicking Flash will pick up the call.
• If a line is on hold, clicking Flash will pick up the line.
The exact functionality depends on how your VoIP service provider supports Flash.
Sending to Voicemail, DND, and Forwarding Calls
Send to Voicemail
When a call comes in, you can send it to voicemail by clicking
on the Call display.
You can access your voicemail messages by clicking the
you have new messages).
on the Call display (this icon is only displayed if
DND – Do Not Disturb
Click DND on the dialpad. All incoming calls will be sent to voicemail or given an audible “busy” indication,
depending on how the VoIP service provider has set up this featur.
Forwarding Calls
You can enable or disable forwarding. When forwarding is enabled, every call comes in will be forwarded to
another phone number (other than voicemail). To enable forwarding, click
at the top of the phone and
choose SIP Account Settings. Click Properties, click the Voicemail tab, and complete the Forwarding section.
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3.6 Conference Calls
There are three ways to set up a conference call:
• “Manual Setup: AA Off and AC Off”, below
Manual Setup: AA Off and AC Off
You can host a conference by calling the other parties involved, or by allowing them to arrange the call
themselves.
Starting a Conference Call
To host a conference between several callers:
1. With one active call on one of the lines, place the call on hold by either:
• selecting another line and dialing a third party, or
• clicking an incoming call.
2. To conference in all lines, click CONF. All lines will be part of the conference – both the lines on and the line
you are speaking to (if any).
3. To suspend the conference, click CONF again to place the other parties on hold. The other participants
cannot speak to one another.
You can talk privately to one line by clicking the appropriate line.
If another call comes in while the conference is on hold, you can choose to answer this line. If you then click
CONF again, all lines (including the new line) will be added to the conference.
4. To restart the conference, click CONF again.
Note that you can be the host even if you did not initiate the call to the first person. For example, one person can
phone you, then you can place and accept other calls, and establish the conference.
Adding a Party to an Active Conference
1. Place the conference on hold by clicking CONF.
2. Invite another party to the conference by either:
• Selecting the line of an incoming call.
• Selecting an available line to initiate a call to an outside party.
• Right-clicking a name in the Calls & Contacts tab.
You can speak to this new party while the conference is on hold.
3. To conference in all lines, including the newcomer, click CONF.
Removing a Party during an Active Conference
1. Suspend the conference by clicking CONF.
2. Select the line of the participant who will be leaving the conference.
3. Say goodbye to the party then click
.
4. Click CONF to re-establish the conference.
A party can also leave a conference on their own by simply hanging up.
Removing all Parties
If the conference call is in progress (not on hold), you can hang up on all parties and end the conference by
clicking
.
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AA Off and AC On
“You answer calls manually and eyeBeam adds each to the conference automatically”
1. Click AC on.
2. Manually answer the first call. There is no need to put the call on hold.
3. When the next call comes in, on another line, answer the call. As soon as you answer the call, a conference
will be set up between the three parties.
• The conference is established even if you had another line on hold.
• All lines are included in the conference call, including all those that are on hold.
4. While the conference is in progress and if another call comes in, as soon as you answer the call, it will
automatically be added to the conference. If the conference was on hold, it will be automatically be re-
established with all lines, both those on hold and those that are active.
Conference Server Mode: AA on and AC On
“eyeBeam acts as a fully-automated conference server”
1. Click AC on and AA on.
2. When the first call comes in, eyeBeam will automatically answer. You can speak to this person.
3. As new calls come in, eyeBeam will automatically answer them and add them to the conference call.
4. If you put the conference on hold and a new call comes in, it will automatically be added.
While the Call Is in Progress
Changing the Mode
While the conference call is in progress, you can change to any of the other modes by enabling the desired
combination of AA and AC. eyeBeam will start handling the conference in the appropriate way.
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Call Information
To view information such as the current codecs, hover over the line button (for example, line 1) that the call is
being made on. Information appears in the tool tip.
Add to the Contacts List
At any time during a call, you can click
on the Call display to add the other party to the Contacts list. For
Multiple Conference Hosts
An eyeBeam conference call may include up to seven individuals—the conference host plus a participant on
each of the six lines. You can establish multiple conference hosts in order to “daisy chain” together a
conference call with more than seven participants.
For example, one person may host six other parties (to occupy all of its available lines) with one of those parties
being a conference of their own containing five other parties. This would bring the total number in the
aggregate conference call to twelve.
In theory, such “daisy chains” would allow for an unlimited number of parties in a conference call. However, in
a real scenario, the number of participants is limited by bandwidth constraints at each of the conference host’s
computers, causing audio quality to degrade more and more as new participants are added.
eyeBeam will automatically switch to the best codecs available, as required (as participants are added). (For
information on codecs, see “Options – Advanced – Audio Codecs” on page 37.) If the audio on the conference
call is of poor quality, then your conference is probably beyond the limits of your very best codec: the
conference is too big.
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4 Managing Calls and Contacts
4.1 Calls & Contacts Drawer
To display the eyeBeam Calls & Contacts drawer, click the black button toward the extreme right edge of the
softphone application. You can open (display) and close (hide) this drawer at any time.
Your availability. See page 23
Contacts. See page 17
Calls: received, dialed and blocked calls. See page 21.
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4.2 Contacts Tab
Your availability. See page 23.
The Contacts menu
The search field
The availability of others. See page 23.
The Contacts tab displays your contacts and lets you specify multiple contact methods for them, including:
• SIP address (softphone)
• Home phone number
• Cellphone number
• E-mail.
You can identify one of these contacts as the primary contact method.
You can phone any contact. If the contact has a SIP address, you can also and send instant messages, watch their
availability, and let them watch your availability. If the contact has an e-mail address, you can send an e-mail
from eyeBeam.
Contacts are typically organized into groups. eyeBeam includes three built-in groups: “Family”, “Friends”,
“Work”. You can add more groups, as desired.
Changing the Contacts List View
• To display the drawer in a resizeable window, detach the Calls & Contacts drawer.
• To show contacts organized into groups, click the Contacts menu and choose Show Categorized.
• To show only the contacts who are set up for Available and who are currently online, click the Contacts menu
and choose Show only contacts with availability.
• To sort contacts, click the Contacts menu and choose the desired sort rule.
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Using Contacts
Call a contact
To use the person’s primary number, double-click or drag the contact to
the Call display.
To choose the number to use, right-click and choose Call, then click the
desired number.
E-mail a contact who has an
e-mail address
Right-click and choose Send E-mail.
Send an IM to a contact who
has a SIP address
Right-click and choose Instant Message.
You can watch the contact’s
availability, if the contact has a
SIP address
See Table 2 on page 26 for the meaning of the availability icons.
information.
Managing Contacts
Adding, Deleting or Renaming Groups
Click the Contacts menu and choose Manage Groups.The Manage Groups dialog box appears.
• To create a new group, click New Group, type a name, and press Enter.
• To rename, click on the group so that only the text is selected. Type the new text and press Enter.
• To delete a group, select the group and choose Delete Group. The group is deleted. The contacts in that
group are moved to No Group.
Adding a Contact
Click the Contacts menu and choose Add Contact. The Contact Properties dialog box appears, see below.
Finding a Contact
If the contacts list is long, use the
redisplay all contacts, clear the
field to filter the contacts that are displayed. To clear the filter and
field.
Changing Contact Information
To change the information for a contact, right-click the contact and choose Edit. The Contact Properties dialog
box appears, see below. Some of the changes you can make are:
• Change any contact details.
• Add, delete or change a contact method.
• Change the primary contact method.
• Move a contact to another group by selecting a different group.
• Add an existing contact to more groups by selecting one or more extra groups.
• Change the Show this contact’s Availability checkbox to enable or disable availability information for this
Moving or Deleting a Contact
• To drag a contact to a different group, select it and drag it to the new Group name.
• To delete a contact, right-click the contact and choose Delete. The contact is removed from this group.
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Contact Properties Dialog Box
1. Enter the desired information on the two tabs.
2. When you click OK, the contact is added to the specified group or groups, with the specified primary contact
method displayed in the list.
Table 1: Contact Properties Dialog Box
Field
Description
Name
Complete as desired.
Display as
Required. This is the name that will appear in the Call display and the Call Alert when this
person phones you.
Group(s)
Either:
•
•
•
Choose one group.
Click Select More and select several groups. The new contact will be added to each group.
Create a new group by clearing the field and typing in a new name. The new contact will be
added to this new group.
•
Clear the displayed group in order to add the contact to No Group
Contact Methods
Enter as many contact methods as you want. E-mail and SIP entries must have the format
<name>@<domain>
If necessary, change the primary Contact Method.
Show this contact’s
Availability
Click in order to obtain this contact’s availability and display it on the Contacts list. This field is
only enabled when a SIP address is specified.
This contact will have a beside their name in the Contacts list. Initially this icon will be gray,
later its color will change to indicate the current availability.
For details on availability, see page 23.
Complete as desired.
Details tab
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Importing Contacts
You can import a contacts list from:
• A comma-separated file. Use this method to import from a Microsoft® Excel ® file. You will first have to set
up the file; see below.
• A Microsoft® Outlook® or Microsoft® Exchange contacts list (a *.pst file).
• A vCard file (*.vcf file). A vCar
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4.3 Calls Tab
There are three lists that show calls you have made and received:
• Missed Calls: incoming calls that you missed.
• Received Calls: incoming calls, both answered and missed.
• Dialed Calls: outgoing calls, both answered, unanswered and hung up.
• Blocked: an incoming call will be blocked (rejected) if it is from a person you have banned (see “Privacy
Rules” on page 56) or if it is does not match the security option you have specified (see “Account Properties
Managing the Lists of Calls
You can open and close each list to show or hide its contents.
Icon
Meaning
This group is currently empty.
There are entries in this group.
There are calls in this group, and at least one is an unanswered
call.
This group is currently expanded to show the contents.
This group is currently expanded to show the contents. At least
one call is an unanswered call.
This call was answered.
This call was missed (unanswered).
You can select a list and click Calls in order to:
• Delete all entries from the list.
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You can right-click on an entry in the Received or Dialed list to:
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4.4 Availability
Availability refers to the ability to see whether a person is available or not: online, on phone, busy, and so on.
Availability information is displayed in the Calls & Contacts drawer.
You can publish your availability to contacts who have SIP addresses, and you can set up eyeBeam to view the
availability of other contacts.
Availability of other people
Your availability
Sharing Availability
Watching Others’ Availability
To be able to see the availability of another person, either add that person to the Contacts list with the Show this
contact’s Availability field checked, or modify the existing contact informaton so that this field is checked. For
more information, see page 18.
As soon as the person is set up in this way in your Contacts list, eyeBeam sends them a notification request. The
request asks that you be able to see that person’s availability. If the person allows this request, then the icon
beside their name (in your Contacts lists) becomes color coded (see below for details), so you can determine
their availability.
Allowing Other Parties to See your Availability (Publishing your Availability)
Continuing from above, when the other person allows the notification request, your name is added to their
Contacts list. As soon as you are added to their list, a request is sent back to you requesting that that they be able
to see you.
If you do not yet have a privacy rule set up for this peron, this request appears to you as a New Contact Request.
(If you set up a privacy rule before this person has a chance to contact you, then you will never see this request.
eyeBeam will automatically reply to the request according to the rule.)
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Respond to the request:
Button
Allow
Next Action
Result
The other person will be able to see your availability. The
other person will be added to your privacy rules with “Show
my Status” set to Yes.
Allow and add
This button appears only if the other person is The other person will be able to see your availability. The
not already on your contact list.
other person will be added to your Contacts list. The other
person will be added to your privacy rules with “Show my
Status” set to No. (You can later change this rule; see
page 27.)
When you click Allow and add, the Add
Contact dialog box appears. Complete the
dialog box and press OK. For more
information on the fields, see “Managing
Contacts” on page 18.
In the future, you will not receive this request from this
person, because you have set up a rule to allow or ban that
person from seeing your availability.
In addition, this same request will be sent to the other person,
so that you can see their availability.
Deny
The other person will not be able to see your availability. The
other person will be added to your privacy rules with “Show
my Status” set to No.
Close the window
The other person will not be able to see your availability. The
other person will not be added to your privacy rules.
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The following chart illustrates how the sharing of availability occurs.
Joseph
Kokila
Joseph adds Kokila to his
contact list
Availability icon is added for
Kokila, colored gray
Joseph’s eyeBeam sends “let me see you”
Notification request to Kokila
Kokila gets Notification
request and responds
“Allow and add”
Availability icon is added for
Joseph, colored gray
Response sent
Kokila’s availability icon
turns green
Kokila’s eyeBeam sends “let me see you”
Notification request to Joseph
Joseph gets Notification
request and responds
“Allow and add”
Response sent
Joseph’s availability icon
turns green
Changing Availability Permissions
• If you no longer want another person to be able to see your availability, change the Show My Status field for
that person on the Privacy Rules. See page 27. The icon for that person in the Contacts tab changes to
Offline.
• If you no longer want to watch another person’s availability, remove them from the uncheck the Show this
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Setting your Availability
Changing your Availability
Click the down arrow beside the status indicator, and select the desired availability. See Table 2, below.
When your availability changes, the new availability is sent to everyone who has permission to see your
availability
Setting up Availability Indicators
You can create custom availability indicators, or edit or delete custom or built-in indicators: In the Calls &
Contacts drawer, click the down arrow beside your availability, and choose Availability Settings. See page 34
for details.
Table 2: Availability Indicators
Indicator
Meaning for your Availability
Meaning for Others’ Availability
Auto-detect
The availability will automatically be set as appropriate Not applicable
•
•
•
Available: You are logged on but not on the phone or
idle.
On the phone: As soon as you start a call or answer a
call.
Idle: You have not moved or clicked the mouse or
pressed a keyboard key for the Idle period. Set the Idle
Available
Either:
•
•
You have set your availability to this status
You have set your availability to Auto-detect and
eyeBeam has determined that you are logged on but
not on the phone or idle.
Busy
You have set your availability to this status.
On the phone
Either:
•
•
You have set your availability to this status
You have set your availability to Auto-detect and you
are on a call.
Idle
Either:
•
•
You have set your availability to this status
You have set your availability to Auto-detect and you
have not moved or clicked the mouse or pressed a
keyboard key for the Idle period. To set the Idle period
Away
You have set your availability to this status.
Offline
Not applicable
The contact is either not logged on or else
is not set up for availability.
no icon
Not applicable
You are not watching this contact’s
availability. To start watching, see “Sharing
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4.5 Privacy Rules
You can allow or ban another person from contacting you. There are separate rules for incoming phone calls,
incoming instant messages, and availability detection. You can ban or allow an individual person, or an entire
domain.
You can also ban a person in the Received, Dialed or Blocked list. Right-click on the name and choose Ban this
Person.
Privacy Rules Window
Click
at the top of the phone and choose Privacy Rules. The Privacy Rules window appears.
Adding a Name or Domain
1. Click Add. The Add new privacy rules dialog box appears.
2. Complete the dialog box. If you click “Add rule for a person”, enter a SIP address. If you omit the domain,
your domain is automatically added when you click Add. If you click “Add rule for a domain”, enter just the
domain.
The new name is added to the Privacy Rules list with all groups set to Yes or No.
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Changing Settings
To change the settings for an existing name, click in the cell you want to change; the value changes, for example
from No to Yes.
Deleting an Entry
Click on the entry and click Delete. The entry is immediately deleted.
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5 Instant Messaging (IM)
Sending and Receiving an IM
To display the IM window, right-click any entry in the Calls & Contacts drawer and select Instant Message.
1. Type the message. Include emoticons and formatting, as desired.
2. Press Send.
You can press Ctrl-F to search for text in the large message area.
Click to ban the remote person from sending instant
Click to place a phone call
to the remote person’s SIP
address area
messages to you, from calling you and from viewing
your online status. To un-ban a person banned in
this way, see “Privacy Rules” on page 27.
Conversation area
Message input area
These tabs can be used to switch between two separate
message compositions. This can be helpful if you are busy
typing a message when you receive an incoming message
(from the same person) that requires an immediate response.
Clicking Send sends only the currently displayed tab.
Adding the Remote Party to your Contacts List
You can click
list.
in order to add that person to the Contacts
The Add Contact dialog box appears. Complete the dialog
box and press OK. For more information on the fields, see
“Managing Contacts” on page 18.
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6 The eyeBeam Menu
Access the eyeBeam menu by clicking
at the top of the phone. The menu items are:
• Options. Options control the way that you work with eyeBeam and apply to all accounts. See “Options –
• SIP Account Settings. These settings control how eyeBeam interacts with your VoIP service provider, and are
• Open Diagnostic Log. Customer support may ask you to open this log if you are experiencing problems with
• Open Diagnostic Folder. Customer support may ask you to open the diagnostics log if you are experiencing
problems with eyeBeam. For information, see “Options – Advanced – Diagnostics” on page 42.
• About.
• Exit. To exit eyeBeam.
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6.1 Options
Options are settings and preferences that apply to all accounts.
Options – General – Application
Table 3: Options – General – Application
Description
Click on or off, to suit your preference.
Field
Always on top of other applications
Launch when Windows starts
Prompt when shutdown
Click on or off, to suit your preference.
Click on or off, to suit your preference.
Turn letters into digits when typing into the
phone
Click on or off, to suit your preference.
You can also turn this feature on and off at any time by pressing the spacebar.
Enter number to suit your preference.
Number of calls in each list
Double clicking
Choose the action that suits your preference.
Enable Zero Touch device configuration
When clicked on, eyeBeam detects the audio and video devices connected to
your computer and automatically configures one of them for use with eyeBeam.
Typically, leave this setting on. If you have several audio or video devices and
you do not like the device that eyeBeam selects, you can override the selection
on the Devices pane. See page 35.
Enable Zero Touch bandwidth detection
When clicked on, eyeBeam detects the speed of your network connection and
hence the potential bandwidth. If you move your computer to a different IP
address, eyeBeam automatically detects the new speed.
When clicked off, you must specify the network connection . See “Options –
The recommended setting is On.
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Table 3: Options – General – Application
Description
Field
Enable status bar messages
When clicked on, messages relating to zero touch configuration will appear in a
notification balloon at the lower right corner of the screen, whenever the
configuration automatically changes.
(Notification balloons are supported in newer versions of Windows.)
Specify a location for saving files when you record your conversations.
Folder for recording
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Options – General – Alerts and Sounds
On this page you can:
• Work with ringtones. You can import a ringtone (a .WAV file). You can play to try it out. You can activate one
ringtone. You can delete a ringtone.
• Set up eyeBeam to bring the softphone to the front automatically
when a call comes in.
• Set up eyeBeam to display the Call Alert box (see right) when a call
comes in either always, or only when the softphone is not visible.
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Options – General – Status
This screen lets you add status indicators to the standard Availability indicators built into eyeBeam. For more
• You can set the Idle timer. This is the time since you last moved or clicked the mouse or pressed a keyboard
key, after which eyeBeam will automatically change your Availability to Idle.
• You can add a custom indicator, click New, type in the status description, and assign an icon. For example,
you might create an indicator called “Client meeting” with the Away icon.
• You can edit or delete a custom indicator.
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Options – General – Device
T
Table 4: Options – General – Device
Description
Field
Headset
Speaker device
Microphone device
Change these fields only if you want to override the device selected by zero-
In both these fields, select the headset you are using.
The headset is the device that is usually used for audio out (the sound you hear)
and audio in (recording your voice). The only situation in which the headset is
not used is when the Speaker Phone button on the dialpad is pressed.
Therefore, unless you will always be using eyeBeam in speakerphone mode,
you must make a selection here.
Select the headset in both the Speaker device field and Microphone device field.
Use acoustic echo cancellation (AEC)
Use auto gain control (AGC)
Use noise reduction
Reduces the echo effect that can arise with a speakerphone or that can arise if
the sound from the speakerphone or headphone leaks into the microphone.
Turning this feature on improves sound quality.
Typically on.
Automatically adjusts the microphone volume level so that the other party does
not hear the distortion that might be caused by too high a microphone input or
too low volume (due to too low input level).
Typically on.
Automatically attempts to remove background noise.
Typically off for the headset.
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Table 4: Options – General – Device
Description
Field
Speakerphone
Speaker device
Change this field only if you want to override the device selected by zero-touch
device configuration (see page 31).
Make the appropriate choice:
•
Select the device that you want to use for audio out (the sound you hear)
when the Speaker Phone button is pressed. Make sure you select a speaker
device (not the headset).
•
Select None if you do not have a speaker phone. The Speaker Phone button
on the dialpad is disabled.
Microphone device
Change this field only if you want to override the device selected by zero-touch
device configuration (see page 31).
Make the appropriate choice:
•
Select the device that you want to use for audio in (recording your voice)
when the Speaker Phone button is pressed.
It can be any microphone: it does not have to be the microphone on the
device you specified as the speaker device. For example, it can be the
microphone on your camera.
•
Select None if you do not have a speaker phone. The Speaker Phone button
on the dialpad is disabled.
Use acoustic echo cancellation (AEC)
Reduces the echo effect that can arise with a speakerphone or that can arise if
the sound from the speakerphone or headphone leaks into the microphone.
Turning this feature on may . However, the drawback is that it uses more
processing power, which may slow down your applications.
Typically on.
Use auto gain control (AGC)
Use noise reduction
Automatically adjusts the microphone volume level so that the other party does
not hear the distortion that might be caused by too high a microphone input or
too low volume (due to too low input level).
Typically on.
Automatically attempts to remove background noise.
Typically on for the speakerphone.
Ring Device
Speaker device
The device where you want to hear the phone ringing: the headset, the
speakephone, or none.
Speaker volume
Camera
The volume of the ringer.
Camera
This field appears only on version of eyeBeam that include video functionality.
Complete this field only if you have disabled zero-touch device configuration
Select the camera model.
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Options – Advanced – Audio Codecs
This pane shows all the codecs that are included in the retail version of eyeBeam. You can enable or disable
codecs as desired.
With only one codec enabled, all calls made will use that codec. With more than one codec enabled, eyeBeam
automatically chooses the best codec based on the other party’s capability, the available bandwidth, and
network conditions.
You cannot change the properties of any codecs.
About Codecs
Audio codecs describe the format by which audio streams are compressed for transmission over networks.
Codecs can be categorized as either narrowband or wideband:
• Narrowband codecs work with low bandwidth such as a dialup internet connection. These codecs have a
sampling rate of 8 KHz.
• Wideband codecs work with high bandwidths and result in better audio quality. However, they do not work
with PSTN. These codecs have a sampling rate of 16 KHz.
Supported Codecs
eyeBeam supports a wide range of codecs. See Table 5, below.
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Table 5: Audio Codecs Supported in eyeBeam
Included in Retail
eyeBeam
Codec
Narrowband
Wideband
Royalty-bearing
AMR Wideband (G.722.2)
Broadvoice-32
Broadvoice-32 FEC
DVI4
3
3
3
3
3
3
3
3
3
3
3
DVI4 Wideband
G.711aLaw *
G.711uLaw *
G.722
3
3
3
3
3
G.723
3
3
3
G.726
3
G.729 *
3
3
3
3
3
3
3
3
3
3
3
3
3
3
GSM
iLBC
L16 PCM Wideband
Speex
Speex FEC
Speex Wideband
Speex Wideband FEC
3
3
* Generally, at least one of these codecs must be enabled in order to place a PSTN (land line) call.
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Options – Advanced – Video Codecs
This pane appears only on versions of eyeBeam that include video functionality.
Video codecs describe the format by which video streams are compressed for transmission over networks.
Some codecs require less bandwidth than others, but may result in lower video quality.
You can enable or disable codecs as desired. You may decide to disable a codec even though your service
provider supports it.
With only one codec enabled, all calls made will use that particular compression format. With more than one
codec enabled, eyeBeam automatically chooses the best codec based on the other party’s capability, the
available bandwidth, and network conditions.
You cannot change the properties of any codecs.
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Options – Advanced – Network
Table 6: Options – Advanced – Network
Field
Description
Network connection speed
Complete this field only if you have disabled zero-touch bandwidth detection
Select the type of network connection for your computer.
Preserve bandwidth
Call inactivity
When this feature is on, eyeBeam stops sending audio when you are not talking.
When this feature is off, eyeBeam always sends audio, which uses more
bandwidth but may result in better call quality.
Typically off. However, if you are using a slow (dial-up or ISDN) connection,
you may want to turn it on.
When this feature is on, eyeBeam automatically hangs up a call when it detects
the specified period of inactivity. In other words, if you are on a call and the call
gets disconnected (the call session ends) because of network problems (rather
than because of one of the parties hanging up), then eyeBeam ends the call after
the specified period.
Typically on. This feature might be turned off if, for example, a PBX server
already handles inactivity issues.
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Options – Advanced – Quality of Service
.
These fields appear only on versions of
eyeBeam that include video.
The Quality of Service pane lets you request a specific transport service for audio, video and signaling traffic.
There are two types of services. The service to use depends on what your VoIP service provider supports:
• GQoS, which is available for audio and video.
• DSCP (also known as ToS), which is available for audio, video and signaling.
In addition, if you are running eyeBeam on Windows on an Intel® Centrino® Duo mobile-technology-based
laptop, you can request to reserve bandwidth for audio traffic on wireless networks using 802.11e. If bandwidth
is available when the call is placed, it will be reserved for the call, possibly resulting in better audio service.
For Windows installations, there are restrictions on the service you can use, based on your version of Windows:
Table 7: Windows Support for QoS
Windows 98
Second Edition
Windows 2000
Windows NT
Windows XP
GQoS
DSCP
Yes
No
Yes
No
Yes
Yes
Yes
Yes
eyeBeam supports 802.1p QoS packet tagging. If you set up for QoS, eyeBeam will include the specified
information in the packets that it sends to the network provider. Whether the packet is delivered with the
specified service depends on whether your broadband router and the network provider between you and the
other party supports multiple transport services. In other words, whether each network provider reads the QoS
information and prioritizes packet delivery based on the requested service.
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Options – Advanced – Diagnostics
This screen lets you enable logging to files. Logging uses computer resources, so you should only enable it
when instructed by a customer support representative.
To set up logging:
1. Click Enable logging.
2. Set the logging level.
3. Specify the folder where logs will be saved.
4. Click Apply.
Activity on eyeBeam will be logged to .csv files in the specified folder. A new set of files is started each time
you log on. In order not to create large files when logging (which may create computer problems), you must not
remain logged on indefinitely when logging. You should occasionally exit and restart eyeBeam.
If requested by a customer support, you can:
• Open the logging folder and then open a log file using a text editor.
• E-mail the logs in the specified folder to customer support: Click Send logs to customer support. A dialog
box appears showing all the logs. Select files and click Open; the selected files are sent and the dialog box
closes.
You can delete log files from the specified folder as you would delete any file on your computer.
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6.2 SIP Account Settings
SIP Accounts
To work with accounts, click
at the top of the phone and choose SIP Account Settings. The SIP Account
window appears, showing all the accounts set up. Each account is automatically assigned a number: the first
account in the list is 0, the second account is 1, and so on. These numbers do not imply any ranking.
You can:
• Resize the columns in this window.
• Add an account.
• Remove an account.
• Enable one or more accounts. See below for details.
• Set one account as the default. See below for details.
• Set or change the properties of an account. Click the Properties button, then see the following pages for
details.
Enabling Accounts
You must enable an account in order to make and receive calls on that account. You can enable as many
accounts as you want. Click the Enable box beside each account.
Setting the Default Account
When you start eyeBeam or change the enabled accounts, eyeBeam automatically logs in to each enabled
account. One of these accounts is always the “default account”.
You can set any account as the default account: click on the account and click the Make Default button.
Rules for Enabled Accounts and Default Account
The rules for enabled and default accounts are:
• When multiple accounts are enabled, you will be able to receive calls on all those accounts.
• When multiple accounts are enabled and you place a call without including a prefix, eyeBeam determines
which account to use for the call. If eyeBeam cannot determine which account is the best choice, it will use
the default account. (For information on dialing prefixes, see “Account Properties – Account” on page 44.)
• When only one account is enabled, it is automatically set as the default. You will be able to place and receive
calls only on this account.
• You can never place a call on a disabled account (even if you enter a prefix). If you place a call that is only
“known” to the service provider of a disabled account, it will fail with a “Not found” message.
• You can never receive a call on a disabled account. If another party phones you on a number that is only
known to a disabled account, the call will never appear on your phone.
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Account Properties – Account
Table 8: Account Properties – Account
Description
Field
User Details
Display name
This name is displayed in the eyeBeam display.
Other parties will see this name they are when connnected to you.
User name
Typically the account number for the SIP account. For example, in
service provider.
Password
Provided by the service provider.
Authorization user name
May not be required. If it is required, it will be provided by your VoIP service
provider.
Domain
For example, in [email protected], the domain is “domain.com”. Provided
by your VoIP service provider
Domain Proxy
Register with domain and receive incoming
calls
Check this box if you want to register with your VoIP service provider, so that
you can receive incoming calls.
Typically, this field is checked.
A situation in which this field is unchecked is, for example, if your level of
service does not include the ability to receive incoming calls. In this case, turning
this field on may cause registration to fail (when you close the Account
Properties window), meaning that your eyeBeam cannot register with your VoIP
service provider.
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Table 8: Account Properties – Account
Description
Choose the setting specified by your VoIP service provider:
Field
Send outbound via
•
Domain: If your VoIP service provider requires that traffic be directed to
proxies that are discovered via the domain.
•
Proxy: If your VoIP service provider has an outbound proxy address and
requires that you provide the address to eyeBeam. For the address enter a
domain name (for example, domain.com) or an IP address (for example,
123.456.789.012).
•
Target domain: To send directly to the other party’s domain.
Dialing Plan
Information about the syntax of the numbers used by this VoIP service provider.
Provided by the service provider. The default plan is:
#1\a\a.T;match=1;prestrip=2;
It is possible that this plan will work for you. If you can place a successful call,
then the dialing plan is suitable. If you cannot make a call, or if you want to set
up a dialing plan for you own reasons, see “Dialing Plan” on page 58.
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Account Properties – Voicemail
These settings let you set up eyeBeam to forward calls in several situations.
Your service provider may also provide the ability to set up for voicemail outside of eyeBeam, for example, by
phoning a SIP address and following the voice prompts, or by accessing a website.
Check with your service provider to determine if another setup mechanism is available. If so, check what the
settings are in that setup, and make sure you do enter compatible information in eyeBeam. In particular, if your
service provider has a mechanism for call forwarding, find out if you should leave the Forwarding settings on
this Voicemail tab blank.
Table 9: Account Properties – Voicemail
Field
Description
Check for voicemail
If your VoIP service includes voicemail, choose the setting specified by your
VoIP service provider:
•
•
On: eyeBeam will subscribe to be notified when there is a voicemail for you.
Off: the service provider may be set up to advise eyeBeam when there is a
voicemail for you; check with your service provider for details.
If your VoIP service does not include voicemail, choose Off.
Voicemail is controlled by your VoIP service provider, not by eyeBeam. Contact
your service provider for information on using voicemail.
Number to dial for checking voicemail
Complete only if your VoIP service includes voicemail.
This is the number that will be called when you click the
icon on the Call
display, in order to connect to voicemail and listen to your messages.
If you leave this field empty, then this icon will not work; you will have to
manually dial this number in order to connect to voicemail.
Enter the number provided by your VoIP service provider.
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Table 9: Account Properties – Voicemail
Description
Field
Number for sending calls to voicemail
Complete only if your VoIP service includes voicemail.
This is the number that incoming calls will be forwarded to if they are
unanswered after the specified interval (below), or when you click the
icon on the Call display.
If you leave this field empty, then this icon will not be displayed. However,
leaving this field does not mean that voicemail does not work. It only means that
this icon cannot be used to send to voicemail immediately.
Enter the number provided by your VoIP service provider.
Complete only if your VoIP service includes voicemail.
To send to voicemail after the specified number of seconds.
Send calls to voicemail if unanswered
Your service provider may also provide a similar feature that is set up outside of
eyeBeam. If so, make sure you do not enter competing information in eyeBeam
and in the service provider’s user interface. For example, if you turn off this
field, make sure the same feature at your service provider is also turned off.
Otherwise, all your calls will continue to be forwarded.
Always forward to this address
You can use this feature even if your VoIP service does not include voicemail.
To forward calls to another number instead of sending them to voicemail. For
example, when you are on vacation and want another person to take your calls.
•
•
To enable forwarding, click the checkbox and enter the number to forward to.
To disable forwarding, clear the checkbox.
(To send calls to voicemail while you are at your desk, use the DND button on
the dial pad.)
Forward to this address when busy
You can use this feature even if your VoIP service does not include voicemail.
To forward only when your are busy on another line.
•
To enable forwarding, click the checkbox and enter the number to forward to.
If your VoIP service service includes voicemail, you can enter your voicemail
number in this field.
•
To disable forwarding, clear the checkbox.
Your service provider may also a provide similar features that is set up outside of
eyeBeam. If so, make sure you do not enter competing information in eyeBeam
and in the service provider’s user interface. For example, if your turn off this
field, make sure the same feature at your service provider is also turned off.
Otherwise, all your calls will continue to be forwarded.
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Account Properties – Topology
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Table 10: Account Properties – Topology
Description
Field
Firewall Traversal
IP Address
This setting controls how your IP address is presented.
•
Discover global address: Let eyeBeam determine your public IP address. This
is the recommended setting unless your VoIP service provider advises
otherwise.
•
Use local IP address: use the IP address of the eyeBeam computer.
The recommended setting is Discover global address.
This setting specifies the STUN server to use.
STUN Discovery
•
Discover the server: Choose this option to let eyeBeam find the address of a
STUN server.
•
Use specified server: To use a different STUN server. For the address enter a
domain name or an IP address.
The recommended setting is Discover server.
Enable ICE
ICE optimizes traffic and may help with firewall traversal.
Typically, ICE is enabled. However, it may need to be disabled if your VoIP
service provider has implemented a firewall traversal solution that is not
compatible with ICE enabled.
If you have problems with calls, contact your service provider for information on
their firewall traversal solution.
Port Used on Local Computer
Manually specify port range
The appropriate setting depends on your computer setup:
•
•
Checked: If your computer is behind a restrictive firewall that only allows
specific port ranges to be used. Enter the range of ports to use for your SIP
account. (You must also open those ports on your firewall; refer to applicable
firewall documentation for information.)
Unchecked: If your computer is not behind a restrictive firewall.
XTunnels
Use XTunnels
The appropriate setting for XTunnels depends on whether your VoIP service
provider has an XTunnels server.
•
Automatic: Use XTunnels when eyeBeam detects a firewall that prohibits
communications. This is the recommended setting if your service provider
has an XTunnels server.
•
•
Always: Always use XTunnels.
Never: Do not use XTunnels. This is the correct setting if your service
provider does not have an XTunnels server.
Use user login and password
Check this box to use the username and password from your SIP account in order
to log into the XTunnels server.
Otherwise, uncheck this box and complete the Username and Password fields.
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Account Properties – Presence
This tab appears only for the default account. However, the values set on that tab apply to all accounts. In other
words, presence as set up on this tab applies to all accounts, not just the default account. If you change the
default account, this Presence tab will be visible for the new default account and will not be visible for the
previous default account. The values will already be on the new tab: you will not have to set them up again.
Presence allows other softphone users to see your online status (availability), and also allows you to see the
online status of others. This tab lets you configure eyeBeam as it is supported by the VoIP service provider.
Once you have configured presence on this page, you can set up rules; see “Availability” on page 23 and
Table 11: Account Properties – Presence
Field
Description
Presence Mode
Choose the setting specified by your VoIP service provider:
•
•
•
Disabled: Presence is not supported.
Presence Agent.
Peer-to-Peer.
If you choose Presence Agent, you must set the Storage method field (on the
Storage tab) to XCap.
Poll Time
Enter the value specified by your VoIP service provider. The factory setting is
300.
Refresh Interval
Enter the value specified by your VoIP service provider. The factory setting is
3600.
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Account Properties – Storage
This tab appears only for the default account. However, the values set on that tab apply to all accounts. In other
words, storage as set up on this tab applies to all accounts, not just the default account. If you change the default
account, this Storage tab will be visible for the new default account and will not be visible for the previous
default account. The values will already be on the new tab: you will not have to set them up again.
Table 12: Account Properties – Storage
Field
Description
Storage method
The storage method to be used for the Contacts list file and the presence rules.
The file can be stored locally or on a remote computer.
•
•
•
Local
WebDAV
XCAP.
The storage method that is valid for your setup is controlled to some extent by
the Presence Mode (on the Presence tab). If Presence Mode is set to Presence
Agent, only the XCap storage method is valid. If Presence Mode is set to Peer-
topeer or Disabled, any storage method is valid.
Use SIP credentials
Check this box to use the username and password from your SIP account in order
to log into the storage server.
Otherwise, uncheck this box and complete the Username and Password fields.
Not used for “Local”.
Root URL
URL of an appropriate root folder on the remote server.
$username$/
WebDAV poll time
Enabled only for WebDAV. The time that elapses between polling for new
contact data from the remote server.
The factory setting is 600.
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Account Properties – Security
Table 13: Account Properties – Security
Description
Field
Signaling Transport
Contact your VoIP service provider to identify the types of transport that are
supported. Then choose a supported transport:
•
Automatic: eyeBeam sets up the transport based on the capabilities of the
network and the eyeBeam computer. Choose this option if you do not care
which transport is used.
•
Encrypted: Currently, this option means TLS will be used. Choose this option
to request signaling encryption or both signaling and media encryption.
•
•
•
TCP: This transport provides no signaling security.
UDP: This transport provides no signaling security.
TLS: Choose this option to request signaling encryption or both signaling and
media encryption.
Media Encryption
See Table 14 on page 53.
The factory setting is Make unencrypted calls, accept all calls.
You can set up eyeBeam for the type of security (encryption) you want for incoming and outgoing calls.
eyeBeam supports:
• Signaling encryption using TLS
• Media encryption using SRTP.
Setting up for Security outside of eyeBeam
When using TLS, you must have the root certificate that signs the proxy's chain of certificates. In most cases,
the root certification will already be installed. Procedures for the exchange of certificates are outside the scope
of this documentation. The certificates must be stored on the eyeBeam computer, in the root certificate store.
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Setting up the root certificate on your computer ensures that the connection to the proxy is TLS secure (the first
hop). Any proxy in the chain (between you and the caller) that does not support TLS may cause an insecure link
in the chain. Therefore, if the other party is outside your domain, you cannot be completely sure that the call is
secured at the signaling level, which means that you cannot be sure that it is secured at the media level.
When a call with both signaling and media encryption is established, eyeBeam displays the encryption icon
(
). This icon indicates that the call is secure between each caller and their proxy (first and last hop) and that it
may or may not be secure for other hops.
When a call with no encryption or with only signaling encryption is established, eyeBeam displays the
unencrypted icon ( ).
Setting up for Security within eyeBeam
The options for media encryption are described in the following table.
Table 14: Security Options
Option
How Outgoing Calls are Handled
How Incoming Calls Are Handled
Make and accept only
encrypted calls
eyeBeam will place all calls with TLS. The call
INVITE will specify SRTP media encryption.
eyeBeam will only accept INVITEs that are for
encrypted calls.
If eyeBeam receives a call INVITE that is not
encrypted, the call will be rejected and will be
placed in the Blocked list in the Calls & Contacts
drawer.
If the correct certificates are not in place or if the
other party does not accept encrypted calls, the call
will fail.
Prefer to make and
accept encrypted calls
eyeBeam will place all calls with TLS. The call
INVITE will specify SRTP media encryption.
eyeBeam will accept INVITEs for both encrypted
and unencrypted calls.
If the correct certificates are not in place or if the
other party does not accept encrypted calls, the call
will fail. eyeBeam will then place the call without
encryption.
Make unencrypted calls, eyeBeam will place only unencrypted calls.
eyeBeam will accept INVITEs for both encrypted
and unencrypted calls.
accept all calls
If the other party does not accept unencrypted
calls, the call will fail.
Do not allow encrypted eyeBeam will place only unencrypted calls.
eyeBeam will only accept INVITEs that are for
unencrypted calls.
call
If the other party does not accept unencrypted
calls, the call will fail.
If eyeBeam receives a call INVITE that is
encrypted, the call will be rejected and will be
placed in the Blocked list in the Calls & Contacts
drawer.
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Table 15: Account Properties – Advanced
Description
Field
Send SIP keep-alives
Typically on, to instruct eyeBeam to send SIP keep-alive messages in order to
maintain a “pinhole” through your firewall for SIP messaging.
Use rport
Typically on.
Enable session timers
A session timer is a mechanism to detect whether a call session is still active
from the signaling point of view. When the timer expires, a refresh is sent from
one party to the other. The timer is then reset.
•
Turn on to enable session timer. Enter a value in Default session time. The
factory setting is 60.
•
Turn off to disable session timer; refreshes will never be sent.
Session timer preference
This field specifies your preference for which party should send the refresh. The
preference is not a guarantee that the refresh will be performed by the specified
party. The choices are:
•
•
•
•
None: No preference.
Local refreshes: Your computer sends.
Remote refreshes: The other party sends.
UAC refreshes: The user agent client (the party that initiated establishment of
the communications) sends.
•
UAS refreshes: The user agent server (the other party) sends.
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6.3 Privacy Rules
For information on privacy rules, see page 27.
6.4 Open Diagnostic Log and Folder
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Appendix A: Application Hot Keys
Table 16: Application Hot Keys
Function
Keyboard Shortcut
Select Line 1
Select Line 2
Select Line 3
Select Line 4
Select Line 5
Select Line 6
Options window
F1 or Ctrl + 1
F2 or Ctrl + 2
F3 or Ctrl + 3
F4 or Ctrl + 4
F5 or Ctrl + 5
F6 or Ctrl + 6
F8 or Ctrl + 8
F9 or Ctrl + 9
Space bar (Windows only)
Backspace
Enter
View Diagnostic File
Toggle Letters-to-Digits
Clear
Dial
Display Help
Ctrl + F1
Turn Auto-Answer on/off
Ctrl + a
Open Calls & Contacts drawer
Ctrl + b
Turn Do Not Disturb (DND) on/off
Ctrl + d
Turn Auto-Conference on/off
Ctrl + f
Hang up
Ctrl + h or Esc
Ctrl + i
Call Ignore
Mute
Ctrl + m
Hold
Ctrl + o
Display SIP Account Status window
Ctrl + p
Exit
Ctrl + q
Redial
Ctrl + r
Send to voicemail
Transfer
Paste
Ctrl + s
Ctrl + t
Ctrl + v
Display voice statistics notification balloon Ctrl + F9
Increase/Decrease Speaker Volume
Up/Down Arrows
Right/Left Arrows
Increase/Decrease Microphone Volume
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Appendix B: Dialing Plan
When a call attempt is made, the call input (what you type, select or drag onto the Call display) is processed to
select the account to use and to modify the input if that is required to ensure that the call gets placed
successfully. This ability to select an account and modify the input relies on the existence of a “dialing plan” for
each account.
The input is processed as follows:
• Cleanup: Inputaao
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Pattern
Valid Content
The content for a pattern follows the digit map rules of RFC 2705, supplemented by the rules for regular
expressions. Where there is an overlap between the digit map and regular expression rules, the digit map rules
apply. For this reason, there are some special cases, included in the table below.
The following table describes the most common elements. As mentioned, all regular expression elements are
supported.
Element
Origin
Description
0 1 2 3 4 5 6 7 8 9 Literals
Literal digits, used as is.
Literal characters, used as is.
Special cases:
# * a to z
Literals
•
•
The literal x character is represented by \x.
The literal t character is represented by \t.
x
Digit map rules
Wildcard for any single digit, 0 to 9.
\a
Regular
expression rules
Wildcard for any single alphanumeric character.
[digit-digit]
Regular
expression rules
A digit within the specified range.
A character within the specified range.
One of the characters in the collection.
[character-
character]
Regular
expression rules
[digit1, digit2,
digit3]
Regular
expression rules
.
Digit map rules
Repeat the last element 0 or more times. For example, xxxx. means repeat the last x 0 or
more times, which means this pattern matches three or more digits (not four or more
digits)! Use of this element results in a pattern with “minimum requirements”.
T
Digit map rules
A timeout period will take place before automatic dialing starts.
The T timer forces eyeBeam to wait after a match is made. This timer should always be
included in , and situations:
•
Any pattern that uses the . (dot). For example, if the pattern is xxxx. then adding a
timer lets you type three or more digits. If there is no timer, then as soon as you type
three digits, eyeBeam makes the match as soon as you type three digits.
•
Any dialing plan that has two patterns that are similar in elements but different in
length. For example, if one pattern is xxx and the other pattern is xxxxxxx, then
adding the timer lets you continue typing past three digits, in order to get a match on
the second pattern.
In this situation, the T timer should be included in the shorter pattern.
Timers
There are two timers:
• T timer is 4 seconds.
• The long timer is 20 seconds.
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Transformation Keywords
Keyword
Description
prestrip
poststrip
pre
Strip the first n characters from the input before
placing the call.
Remove n number of characters from the end of
the input before placing the call.
Add the specified prefix to the input before
placing the call.
post
Attach the specified postfix to the input before
placing the call.
replace
Replaces the input with the specified string
before placing the call.
Order of Transformations
These transformations are always performed in the following order (the order in which the transformations are
entered in the dialing plan is not significant):
prestrip > poststrip > pre > post > replace
B.2 How the Input Is Processed
Comparing Input to the Dialing Plan Patterns
The input is compared to each dialing plan in turn, starting with the first listed account. The process is slightly
different depending on how the call is placed:
• If the input was dragged or selected, then the entire input is compared to each dialing plan. If a complete
match is found, then that account is selected and the associated transformation is performed. If no match is
found, the default account is selected and no transformation is performed.
• If you are typing the input, the digits are compared one by one as they are entered. The comparison will result
in one of the types of matches described in the table below.
It is possible for the same input to get matched to different dialing plans depending on whether the input is
entered on the fly or dragged. It is important to keep this in mind when designing dialing plan patterns.
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Results of the Comparison
Table 17:
Type of Match
Conditions
Result
Partial match
The characters typed so far follow the pattern but • If you press Enter or Dial, then the default account. No
there are not yet enough characters for a pending
or complete match.
transformation is performed.
•
If you stop typing for the long timer length (20
seconds), then the default account is selected. No
transformation is performed on the characters typed so
far.
Pending match
•
•
The pattern has no . (dot) but does have the T • If you press Enter or Dial, this pattern's account is
timer. There is a perfect match.
immediately selected and the transformation is
performed.
The pattern has a . (dot) and the T timer. The
minimum requirements are met.
•
If the T timer expires, this pattern's account is selected
and the transformation is performed.
Complete match
No match
•
•
The pattern has no . (dot) and no T timer.
There is a perfect match.
This pattern's account is immediately selected and the
associated transformation is performed.
The pattern has a . (dot) but does not have the
T timer. The minimum requirements are met.
The characters typed do not match the patterns
for any dialing plan.
•
•
If you stop typing, nothing happens even after the T
timer and long timer have expired.
If you press Enter or Dial, then the default account is
selected and no transformation is performed.
B.3 Examples
Example 1
\a\a.T|xxxxxxx.T;match=2;pre="9"
This simple example shows how to differentiate between a PSTN number and a SIP address, and how to add a
“9” dialing prefix only to the PSTN number.
Example 2
3xxT|1xxxxxxxxxx|[2-9]xxxxxxxxx|+x.T;match=2;pre="9";match=3;
pre="91";match=4;prestrip=1;pre="9011"
3xxT
The first pattern is any three-digit number beginning with 3. No transformation. The
assumption is that this is an internal extension. The timer forces eyeBeam to wait after
detecting a three-digit number beginning with 3, in case you are actually dialing a local call
starting with 3.
1xxxxxxxxxx
The second pattern is any eleven-digit number beginning with 1. Prefix with 9 and dial as is.
The assumption is that this is a long-distance PSTN call within North America (within North
America, all long-distance calls start with 1).
[2-9]xxxxxxxxx
+x.T;
The third pattern is any ten-digit number beginning with a number other than 1. The
assumption is that this is a local PSTN call within a ten-digit dialing zone.
The fourth pattern is a number of any length that begins with +, to indicate an international
PSTN call from North America. Delete the +, prefix with 9011 (011 is the number to access
an international line from North America).
match=2;pre="9";
match=3;pre="91";
For the second pattern, prefix 9 to access an outside line.
For the third pattern, prefix 9 and 1 to access an outside line and enter the long-distance code.
match=4;prestrip=1;pre="9011" For the fourth pattern, remove the + and prefix 9011 to access an outside line and enter the
international code.
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Example 3
#1xxxxxxxT|#19xxxxxxx|xxxxxxxT|9xxxxxxx|;match=1;prestrip=2;pre=9;match=2;
prestrip=2;match=3;pre=9;
Table 18:
#1xxxxxxxT
The pattern is a dialing prefix followed by seven digits. The timer forces eyeBeam to wait to
allow a match to the second pattern. The #1 is stripped off and 9 is prepended to access an
outside line.
#19xxxxxxx
xxxxxxxT
The pattern is a dialing prefix followed by a 9 and seven digits. The #1 is stripped off.
The pattern is seven digits. The timer forces eyeBeam to wait to allow matching to the
fourth pattern. 9 is prepended to access an outside line.
9xxxxxxx
The pattern is a 9 and seven digits. The input is not transformed.
This example assumes that the dialing plan belongs to the first account.
The dialing plan is slightly trivial, because it does not cover all the situations that a dialing plan should be
designed for (local calls, long-distance calls, international calls, and so on for the locale).
However, the example does illustrate two ideas:
• Handling of the account prefix (#1), if you are upgrading from eyeBeam 1.1 and are accustomed to entering
the account number.
Use of # to identify the account is now deprecated. The dialing plan should be capable of determining the
account to use for this number. However, since users may still be in the habit of entering the prefix, you may
want to include this pattern to handle such a scenario.
• Distinguishing between a local seven-digit call in which 9 is not dialed (to access an outside line) and one in
which 9 is dialed to access an outside line.
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Appendix C: Contact List Headings
Following is a list of all the headings that are used in the eyeBeam contacts list. This list can be useful when
formatting a contacts list in order to import it into eyeBeam. For details, see “Importing Contacts” on page 20
uri
business_number
business_number2
business_number3
business_number4
business_number5
business_number6
mobile_number
mobile_number2
mobile_number3
mobile_number4
mobile_number5
mobile_number6
fax_number
sms_addresss
ms_address2
display-name
entry_id
sms_address3
sms_address4
sms_address5
sms_address6
custom_fields
custom_fields2
custom_fields3
custom_fields4
pres_subscription
given_name
surname
email_address
email_address2
email_address3
email_address4
email_address5
email_address6
sip_address
sip_address2
sip_address3
sip_address4
sip_address5
sip_address6
home_number
home_number2
home_number3
home_number4
home_number5
home_number6
fax_number2
fax_number3
fax_number4
fax_number5
fax_number6
groups
comment
postal_address
default_address
default_address_type
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Appendix D: Location of Files
System files are copied to the install directory you specified when installing. The default install directory is:
C:\Program Files\CounterPath\eyeBeam 1.5\
The directory contains:
• the executable (eyeBeam.exe)
• emoticons\*.*
• eyeCall.dll, used to make calls from Microsoft Outlook.
• other dll files, including dll files for supported codecs.
• unins000.dat, which contains information about uninstalls of eyeBeam.
• *.ico
• *.cat
• *.inf
• *.sys
Data files are saved in the Counterpath folder in the standard location for application data, as defined in
Windows.This location is typically:
C:\Documents and Settings\<user name>\Local Settings\Application Data\CounterPath\eyeBeam n.n\<user
name>\
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Appendix E: Alternative Ways of Running eyeBeam
E.1 From a Hyperlink
You can attach a hyperlink to a phone number or SIP address that, when clicked, starts eyeBeam and dials the
number. Attach a hyperlink with this format:
<a href="sip:<address or number>">dial <address or number></a>
For example:
<a href="sip:[email protected]">dial [email protected]</a>
E.2 From the Command Line
You can start eyeBeam from a DOS prompt. You may need to add eyeBeam.exe to the PATH. Then type:
eyebeam.exe
To start eyeBeam from a DOS prompt and immediately dial a number, type:
eyebeam.exe -dial=sip:<number>
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Appendix F: Glossary
AEC
Acoustic echo cancelation. Processing of the audio or video signal to reduce the echo
effect that can arise with a speakerphone or that can arise if the sound from the
speakerphone or headphone leaks into the microphone.
AGC
Automatic gain control. Processing of the audio or video signal to adjust the
microphone volume level so that the other party does not hear the distortion that
might be caused by too high a microphone input or too low volume (due to too low
input level).
AVI
Audio Video Interleave. A multimedia container format. AVI files contain both audio
and video data in a standard container that allows simultaneous playback.
Broadband
Broad or wide bandwidth. In data transmssion, the wider the band, the more data it is
possible to transmit in a given time span. A cable, DSL and ADSL connection to the
network provide broadband for data transmission. A dialup or ISDN connection
typically provide a narrow bandwidth for data transmission.
Codec
The format by which audio or video streams are compressed for transmission over
networks.
Default account
The SIP account that will be used when placing an outgoing call, if eyeBeam does not
determine that another account should be used. eyeBeam uses the dialing plan to
determine the account to use. You can mark one account as the default account; see
“Setting the Default Account” on page 43.
Dialing plan
DTMF
The rules that eyeBeam follows in order to interpret the SIP address or phone number
that the user has entered and to modify the number or address, as required, to ensure
that the call will be placed successfully.
Dual-tone multifrequency. DTMF is the system that is used in interactive voice-
response menu systems such as the menu system for accessing voicemail messages.
The DTMF system allows the user to interact with the menu by pressing keys on a
dialpad or keyboard.
IM
Instant Messaging. A technology that lets users send text message and files for near
instantaneous delivery and display on each others’ computers.
IP
Internet Protocol. A data-oriented protocol used for communicating data across a
network. IP is the most common protocol used on the internet.
IP address
Media
MWI
A unique number that devices use in order to identify and communicate with each
other on a computer network using the IP standard.
In a VoIP phone call, the audio and video portion of the information in a call.
Compare to “Signaling”.
Message Waiting Indicator. An indicator that there is a voicemail message for the
owner of an account.
Narrowband
In data transmssion, the wider the band, the more data it is possible to transmit in a
given time span. A cable, DSL and ADSL connection to the network provide
broadband for data transmission. A dialup or ISDN connection typically provide a
narrow bandwidth for data transmission.
Presence
An instant messaging feature that allows users to share information about their
availability, mood, location and so on.
Proxy
PSTN
See SIP account.
Public Switch Telephone Network. The traditional land-line phone network.
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CounterPath eyeBeam 1.5
RFC
Request for Comment. A document that describes an aspect of an internet technology.
An RFC may be a proposed, draft or full internet standard.
RTP
Real-time Transport Protocol. A protocol for delivering the media portion of a data
transmission over an IP network. SRTP is another media protocol.
Signaling
In a VoIP phone call, the information in a call that deals with establishing and
controling the connection, and managing the network. The non-signaling portion of
the call is the Media.
SIMPLE protocol
Session Initiation Protocol for Instant Messaging and Presence Leveraging
Extensions. The instant messaging (IM) protocol followed by eyeBeam. It
encapsulate the rules for exchanging instant messages.
SIP
Session Initiation Protocol. The signaling protocol followed by eyeBeam for handling
phone calls.
SIP account
SIP address
SRTP
An account that provides the user the ability to make VoIP phone calls. The account
encapsulates the rules and functions the user can access.
The address used to connect to a SIP endpoint. In other words, the “phone number”
Secure Real-time Transport Protocol. A protocol for delivering the media portion of a
data transmission over an IP network. SRTP is a secure protocol, which means tht the
media is encrypted. RTP is another media protocol.
TCP
TLS
Transmission Control Protocol. A transport protocol for delivering data over an IP
network. Other transport protocols are TLS and UDP.
Transport Layer Security. A transport protocol for delivering data over an IP network.
TLS is a secure transport protocol, which means that all the data being transmitted
(signaling and media) is encrypted. Other transport protocols are TCP and UDP.
UDP
User Datagram Protocol. A transport protocol for delivering data over an IP network.
Other transport protocols are TCP and TLS.
URI
Uniform Resource Identifier. A name or address that identifies a location on the world
wide web. A SIP address is a type of URI.
URL
Uniform Resource Locator. A URI that both identifies a name or address and indicates
how to locate it.
USB device
VAD
Universal Serial Bus device. A device that follows a specific communications
standard. A headset may be a “USB type” of headset.
Voice Activity Detection. A technology that detects if audio is a human voice or
background noise. eyeBeam includes a feature (Preserve bandwidth on the Network
pane of the Options window) that controls whether audio is transmitted when VAD
determines that noone is actually speaking.
vCard
An electronic business card that is often attached to an email. It often appears as a
“signature” block that identifies the person, their title, and their business.
VoIP
Voice over Internet Protocol. A variation of IP used for sending voice data over the
internet, in other words, used for making phone calls over the internet.
VoIP service provider
A business that provides a VoIP service, allowing a user to connect to the internet in
order to make VoIP phone calls using eyeBeam. The VoIP service provider sets up a
SIP account for the user.
WAV
Or WAVE. A file format standard for storing audio on PCs.
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