DSL Modem
Model #: GT701WG-QW04
Firmware Version: QW04-3.60.2.0.6.3-GT701-WG
User Manual
Ver 1.0
Solutions for the Digital Life™
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Actiontec DSL Modem User Manual
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Table of Contents
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Introduction
1
Thank you for purchasing the Actiontec 54 Mbps DSL Modem. The Modem is the
simplest way to connect computers to a high-speed broadband connection. This
easy-to-use product is perfect for the office or small business. If you want to take
your computing to the next level, the Actiontec 54 Mbps DSL Modem is sure to be
one of the keys to your success.
Package Contents
s Actiontec 54 Mbps DSL Modem
s Power adapter
s Phone filters
s
DSL cable
s Ethernet cable
USB cable
s
s Installation CD-ROM
s Quick start guides
Minimum System Requirements
s Active DSL service
s Computer with an 10 Mbps or 10/100 Mbps Ethernet connection, or USB
connection
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Actiontec DSL Modem User Manual
s Microsoft Windows 98 Second Edition (SE), Windows Millennium Edition
(Me), Windows NT 4.0, Windows 2000, Windows XP, Mac OS 7.1+, Mac OS
8.0+, Mac OS 9.0+, or Mac OS X+
Note: USB LAN port is not supported with Microsoft Windows
95, Windows NT 4.0, and Mac OS.
☞
s Internet Explorer 5.0 or higher (6.x recommended) or Netscape Navigator
4.0 or higher (4.7 recommended)
s
TCP/IP network protocol installed on each computer
Features
This section contains a quick description of the Modem’s lights, ports, etc.
The Modem has several indicator lights (LEDs) on its front panel and a series of
ports on its rear panel.
Front Panel
The front panel of the Modem features five lights: Power, DSL, Internet, Ethernet,
USB, and Wireless.
Wireless
USB
Ethernet
Internet
DSL
Power
Wireless
USB
Ethernet
et
Intern
DSL
Power
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Chapter 1 Introduction
Power Light
The Power light displays the Modem’s current status. If the Power light glows
steadily green, the Modem is receiving power and fully operational. When the
Power light flashes rapidly, the Modem is initializing. If the Power light glows red
when the power cord is plugged in, the Modem has suffered a critical error and
technical support should be contacted.
DSL Light
The DSL light illuminates when the Modem is connected to a DSL line. This
light will flash when the Modem initialiazes.
Internet Light
When the Internet light glows steadily, the Modem is connected to the DSL provider.
This light may flicker slightly when IP traffic passes through the Modem.
Ethernet Light
The Ethernet light illuminates when the Modem is connected via its Ethernet port.
USB Light
The USB light illuminates when the Modem is connected via its USB port.
Wireless Light
The Wireless light illuminates when the Modem is connected wirelessly.
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Actiontec DSL Modem User Manual
Rear Panel
The rear panel of the Modem contains five ports (Line, Phone, USB, Ethernet, and
Power), as well as a Reset switch.
Power
Reset
Ethernet
USB
Phone
Line
Line Port
Used to connect the Modem to a DSL (Digital Subscriber Line) connection.
Phone Port
Used to connect a telephone to the Modem.
USB Port
Used to connect a computer to the Modem via USB cable.
Ethernet Port
Used to connect computers to the Modem via Ethernet cable. The Ethernet port
is a 10/100 Mbps port; a straight-through Ethernet cable must be used when
connecting to the port.
Reset Switch
Depressing the Reset Switch for one or two seconds will power cycle (similar
to unplugging and then plugging in the Modem’s power cord) the Modem. To
restore the Modem’s factory default settings, depress and hold the Reset Switch
for approximately 10 seconds. The reset process will start about 10 seconds after
releasing the Reset Switch, or until the Power light glows amber.
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Chapter 1 Introduction
Power Port
Used to connect the Power Cord to the Modem.
Warning: Do not unplug the power cord from the Modem dur-
N
ing the reset process. Doing so may result in permanent damage
to the Modem.
Technical Support
Self Help
To obtain answers to DSL configuration questions, visit the Qwest DSL Actiontec
support page at this address:
http://www.qwest.com/dslhelp/modems/gt701/index.html
A help page is also available on the main page of the Actiontec DSL Modem Web
interface. Enter
192.168.0.1
in the browser’s address text box, and when the first screen appears, click HELP.
Basic Setup Support
If unable to access the Internet, look at the Internet light on the front of the
Modem. If the light is solid green, call the ISP immediately. If it is not solid green,
call Qwest at 1-800-247-7285.
Other Problems
Contact the ISP if experiencing problems with:
s
DHCP addressing configuration
s Static IP addressing configuration
s Transparent bridging configuration
Contact Qwest at 1-800-247-7285 for:
s
DSL service outage support and repair
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Actiontec DSL Modem User Manual
s
DSL service installation support
Note: Before attempting any of the above, make sure access to
the Internet is available.
☞
Advanced Feature Support
Qwest DSL technical support provides the following advanced feature support for the
Actiontec DSL Gateway. Contact Qwest at 1-800-247-7285 for configuration assistance.
s Enabling Website Blocking
s Enabling VPN Pass-Through
s Enabling/Disabling NAT
s Firewall configuration
s Changing the LAN IP address of the DSL Gateway
s Enabling Services Blocking
s Enabling/Disabling DHCP
s
VIP feature
These features are supported in the Modem only. Implementation of the above
features within the network (LAN) is not supported.
Wired/Wireless Upgrade
Wired and wireless upgrade installation support is available from Actiontec
free of charge if the wired/wireless equipment was purchased from Actiontec.
Contact Actiontec at 1-888-436-0675 for installation and configuration support
information.
Networking (LAN) Support
If a wired/wireless network has been set up and support is needed in one of the
following areas:
s
LAN support of multiple computers and peripherals
s Microsoft Windows Networking
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Chapter 1 Introduction
s Microsoft Internet Connection Sharing (ICS)
s Advanced LAN configuration with multiple computers
s Non-Actiontec-provided network card/Ethernet cable installation, configu-
ration, or troubleshooting
s Commercial firewall software configuration
contact the Actiontec Pay For Support Center at 1-888-825-9025. Actiontec
networking support is provided for a fee of $29.95 per incident. Other fee-based
feature support includes:
s Port Forwarding (Static NAT)
s Static Routing
s
MAC Address Cloning
s Third-party vendor wireless equipment configuration
s
s
s
DMZ Hosting
NAT Routes
RIP (Dynamic Routing)
This support service does not include an on-site field technician.
To purchase Actiontec wireless cards and peripherals, visit the Actiontec Web site at
www.actiontecstore.com/qwest
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Using Qwest DSL
2
Qwest DSL operates over home or business phone lines equipped with Qwest
DSL service. For this reason, the Qwest DSL connection is not portable; it can’t be
accessed while away from the home or business. To connect while traveling, ask the
ISP about a dial-up account. Most Qwest DSL ISPs provide a dial-up account for
free, while others charge a minimal fee.
Qwest DSL is a highly reliable service, but it is possible to have a dial-up connection
in the unlikely event that problems arise with the DSL service. Most Qwest DSL ISPs
provide a dial-up account for free. If not, there are a number of free Internet pro-
viders whose products make great backup Internet access in the unlikely event they
are ever needed.
Connecting to the Internet
Whether connecting via Point-to-Point Protocol (PPPoE, PPPoA) or Bridging Mode
(RFC 1483), after connecting and configuring the Gateway, the Internet connection
is always on. Therefore, to connect or reconnect to the Internet, simply turn on
your computer, open the Web browser and go to the Web site of your choice. No
further set up is needed.
Disconnecting from the Internet
Closing the Web browser does not disconnect you from the Internet. To fully dis-
connect, turn off your computer.
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Performing a
Basic Setup
3
This chapter is a guide through a basic setup of the Modem. The Basic Setup
includes instructions on how to connect the Modem to the ISP and changing the
user name and password allowing access to the Web Configuration screens.
To complete a basic setup, the user will need information provided by the ISP. This
information is sometimes contained in a welcome letter or ISP worksheet. If this
document is not available, contact the ISP immediately and request one.
Basic Setup
To configure the Modem for basic operation:
1. Open a Web browser. In the “Address” text box, type
http://192.168.0.1
then press Enter on the keyboard.
2. The “Main Menu” screen appears. Select Setup/Configuration.
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Actiontec DSL Modem User Manual
3. Follow the instructions in the “Set Up/Configuration” screen, then click Begin
Basic Setup.
4. In the next window, follow the on-screen instructions, then click Next.
5. In the next screen, indicate whether the user is using MSN (Microsoft Network)
by clicking in the appropriate circle. Then, select the type of connection pro-
vided by the ISP by clicking in the circle next to PPPoA or PPPoE. If unsure
about the selection, check the information provided by the ISP. Finally, enter
the User Name and Password provided by the ISP.
Note: If you obtained a block of static IP addresses, see Chapter
4, “Advanced Setup,” to configure the Modem.
☞
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Chapter 3 Performing a Basic Setup
6. Click Save and Restart in the “Save and Restart” screen.
7. The “Congratulations” screen appears. The Modem is successfully configured.
The Power light flashes rapidly while the Modem restarts, then glows steadily
green when fully operational. The Internet light will also glow steadily green. The
Modem is now configured and users can start surfing the Web.
If an error stating the Web browser was unable to connect to the Internet appears,
check the configuration settings. Ensure all the information required by the ISP is
entered correctly.
Changing the User Name and Password
To create or change the user name and password controlling access to the Modem’s
Web Configuration screens, follow these instructions:
1. From the Setup/Configuration screen, select Admin Username/Password
from the menu on the left side.
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Actiontec DSL Modem User Manual
2. The “Change Admin Username/Password” screen appears. Enter a new
user name (optional) in the “New Username” text box, then a password in
the “New Password” text box. Re-enter the password in the “Re-enter New
Password” text box. Make sure to write the user name and password down
and keep them in a secure location. They will be needed to access to the
Modem’s Web Configurations screens in the future.
3. Click “Save and Restart” at the bottom of the screen.
4. The “Save and Restart” screen appears. Click “Save and Restart” to save the set-
tings changed in the Change Admin Username/Password screen.
Once the Modem has rebooted, the password is active. To access the Modem’s Web
Configuration screens in the future, the username and password must be entered.
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Setting Up
Static IP Address
4
This chapter details how to set up the Modem with a static IP address. The first
section explains the configuration using a single static IP address; the second sec-
tion explains the configuration using a block of static IP addresses.
Configuring for a Single Static IP Address
To set up the Modem to use a single static IP address:
Note: To complete this procedure, you must have access to the
Internet Service Provider (ISP) worksheet. If no worksheet has
been provided, contact the ISP.
☞
1. Open the Web browser. In the address bar enter:
http://192.168.0.1
then press Enter on the keyboard.
2. The “Main Menu” screen appears. Select Setup/Configuration.
Note: If the Main Menu screen does not appear, make sure the
Ethernet cable is properly connected.
☞
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Actiontec DSL Modem User Manual
3. In the “Set Up/Configuration” screen, select Alternative Setup from the
menu on the left side.
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Chapter 4 Setting Up Static IP
4. The “Actiontec DSL Modem Setup Page” screen appears. Using the Internet
Service Provider (ISP) worksheet, enter the following information:
ISP Protocol (select RFC1483 Bridged, RFC1483 Routed, PPPoA, or PPPoE
by clicking in the appropriate circle), ISP Username, ISP Password (in the
appropriate text boxes).
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Actiontec DSL Modem User Manual
5. Scroll down to the “IP Configuration” section on the Actiontec DSL Modem
Setup Page screen, click on the circle next to “Static,” and enter the IP address
obtained from the ISP worksheet in the IP text box.
Note: The “Subnet” and “Gateway” text boxes are not used dur-
ing this procedure.
☞
6. If provided with DNS settings on the ISP worksheet, click the circle next to
“Static” and enter the DNS addresses in the “DNS Configuration” section at the
bottom of the Actiontec DSL Modem Setup Page screen.
If no DNS settings were provided, go to step 7.
7. Click “Save and Restart” at the bottom of the screen.
8. The “Save and Restart” page appears. Click “Save and Restart” to save the set-
tings changed in the Actiontec DSL Modem Setup Page screen.
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Chapter 4 Setting Up Static IP
9. Once the Modem restarts, return to the Setup/Configuration screen and select
Change Admin Password from the menu on the left side.
10. The “Change Admin Username/Password” screen appears. Enter a new
user name (optional) in the “New Username” text box, then a password in
the “New Password” text box. Re-enter the password in the “Re-enter New
Password” text box. Make sure to write the user name and password down and
keep them in a secure location. They will be needed to access to the Modem’s
Web Configurations screens in the future.
11. Click “Save and Restart” at the bottom of the screen.
12. The “Save and Restart” page appears. Click “Save and Restart” to save the set-
tings changed in the Change Admin Username/Password screen.
The Modem has been configured to support a single static IP address. Once the
Power light stops blinking, the Modem is ready for use.
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Actiontec DSL Modem User Manual
Configuring for a Block of Static IP Addresses
To set up the Modem to use a block of static IP addresses:
Note: To complete this procedure, you must have access to the
Internet Service Provider (ISP) worksheet. If no worksheet has
been provided, contact the ISP.
☞
1. Open the Web browser. In the address bar enter:
http://192.168.0.1
then press Enter on the keyboard.
2. The “Main Menu” screen appears. Select Setup/Configuration.
3. In the “Set Up/Configuration” screen, read the instructions, then select
Advanced Setup from the menu on the left side.
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Chapter 4 Setting Up Static IP
4. Click Begin Advanced Setup.
5. The “Configuring the Advanced Settings” screen appears. Select WAN
IP Address from the menu on the left side.
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Actiontec DSL Modem User Manual
6. Select “Obtain an IP Address through PPPoA,” select “Unnumbered Mode,”
then enter the gateway and subnet mask addresses assigned by the ISP in the
“Gateway Address” and “Unnumbered Subnet Mask” text boxes, respectively.
These addresses should be included on the ISP worksheet. Click Next.
7. A window appears, stating the Modem needs to rebooted. Reboot the Modem.
8. After the Modem reboots, return to the the “Broadband Connection via
PPPoA” screen and enter the user name and password assigned by the ISP in
the appropriate text boxes, then click Next four times.
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Chapter 4 Setting Up Static IP
9. In the “DHCP Server Configuration” screen, select “Static” from the
“DNS” options near the center of the screen, then enter the DNS Server IP
addresses assigned by the ISP in the appropriate text boxes.
Note: If the ISP did not provide static DNS addresses, leave the
DNS option at “Dynamic.” Also, if the DHCP server option
is turned off, this screen will not appear. The Modem will
obtain dynamically assigned DNS addresses if supported by
the ISP with static IP addresses.
☞
10. Click “Save and Restart” from the menu on the left side.
11. The “Save and Restart” page appears. Click “Save and Restart” to save the set-
tings changed in the Actiontec DSL Modem Setup Page screen.
12. Once the Modem restarts, return to the Setup/Configuration screen and select
Change Admin Password from the menu on the left side.
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Actiontec DSL Modem User Manual
13. The “Change Admin Username/Password” screen appears. Enter a new
user name (optional) in the “New Username” text box, then a password in
the “New Password” text box. Re-enter the password in the “Re-enter New
Password” text box. Make sure to write the user name and password down
and keep them in a secure location. They will be needed to access to the
Modem’s Web Configurations screens in the future.
14. Click “Save and Restart” at the bottom of the screen.
15. The “Save and Restart” page appears. Click “Save and Restart” to save the set-
tings changed in the Change Admin Username/Password screen.
The Modem has been configured to support a block of static IP addresses. Once
the Power light stops blinking, the Modem is ready for use.
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Configuring
Advanced Settings
#5
This chapter contains information concerning the advanced configuration options of
the Modem, such as wireless settings, remote management, and Web site blocking.
Accessing Advanced Settings
To access the Advanced Settings screens, follow these instructions:
1. Open the Web browser. In the address bar enter:
http://192.168.0.1
then press Enter on the keyboard.
2. The “Main Menu” screen appears. Select Setup/Configuration.
3. In the “Set Up/Configuration” screen, read the instructions, then select
Advanced Setup from the menu on the left side.
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Actiontec DSL Modem User Manual
4. In the next screen, read the recommendations. To perform an advanced setup
on the Modem, click Begin Advanced Setup.
5. The “Configuring the Advanced Settings” screen appears. To check all the set-
tings, or if unsure of which settings to modify, select Next. To modify a spe-
cific configuration, click on its name in the menu on the left.
Note: To save changes made in any of the Advanced Settings
screens, click Save and Restart at the bottom of the menu on
the left side of the screen.
☞
WAN IP Address
Selecting WAN IP Address in the “Advanced Settings” screen generates the “WAN
IP Address” screen. WAN IP Address allows manual set up of the IP address of
the Modem. There are five ways to do this: Transparent Bridging, Obtain an IP
Address through PPPoE, Obtain an IP Address Through PPPoA, Obtain an IP
Address through DHCP, and Specify a Static IP Address.
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Chapter 5 Configuring Advanced Settings
Note: Some DSL providers use PPPoE/PPPoA to establish com-
munication with an end user. If unsure about which connection
is present, check with the Internet Service Provider (ISP) before
continuing.
☞
After selecting a connection type, click Next to continue configuring the connection.
Transparent Bridging
Select this option to use the Modem as a transparent bridge. This option should
only be used if the Modem is being used solely as a modem to connect one com-
puter to the Internet via a DSL connection. When the Modem is being used as a
transparent bridge, it does not provide any firewall security.
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Actiontec DSL Modem User Manual
Obtain an IP Address through PPPoE or PPPoA
Select one of these options to allow the Modem to use the Point-to-Point over
Ethernet (PPPoE) or Point-to-Point over ATM (PPPoA) protocol.
“Broadband Connection via PPPoE” screen:
“Broadband Connection via PPPoA” screen:
If a User Name and Password was entered in the Installation Buddy or during
Basic Setup, it should be displayed in the “Broadband Connection via PPPoE/
PPPoA” screen. If not, enter the information now. If the ISP does not require a
username or password, click in the box next to “My ISP does not require a user-
name and password.”
PPP Auto Connect
If PPP auto connect is activated (by clicking in the appropriate check box),
the Modem will attempt to automatically reconnect the PPP connection if it is
dropped or disconnected during an online session. PPP Auto Connect is turned on
by default.
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Chapter 5 Configuring Advanced Settings
Encapsulation (PPPoA only)
Select one of the encapsulation options, based on information received from the ISP.
Save & Apply
Click this button to save and apply the changes made in either of the“Broadband
Connection”windows.
Obtain an IP Through DHCP
Select this option if the IP service is configured to use RFC 1483 Bridged or Routed
(used for configurations without a static IP address assigned by an ISP). In this mode,
the Modem will query the ISP to receive the IP address and routing information,
which will terminate at the Modem, as opposed to the IP address and routing infor-
mation being bridged to terminate at the computer. This allows the use of the router
capabilities for the local area network (LAN).
Some ISPs need to authenticate their end users with a Host Name and/or Domain
Name. If this is the case, check with the ISP for a host name and domain name and
enter them in the “Broadband Connection via DHCP” screen. If the ISP does not
require these settings, leave the text boxes blank.
Note: Contact the ISP if unsure of the proper configuration.
☞
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Actiontec DSL Modem User Manual
Specify a Static IP Address
Select this option if the ISP service is configured to use RFC 1483 Bridged or
Routed using a static IP Address. Enter the IP Address, Subnet Mask, and Default
Modem Address provided by the ISP in the “Broadband Connection via Static
IP Address” screen, which causes the IP address and routing information to termi-
nate at the Modem, as opposed to the IP address and routing information being
bridged to terminate at the computer. This allows the use of the router capabilities
for the Local Area Network (LAN).
Note: Contact the ISP if unsure of the proper configuration.
☞
Encapsulation
If the Modem is configured to obtain an IP address through DHCP or to specify a
static IP address, select the appropriate encapsulation option used by the ISP (RFC
1483 Bridged or RFC 1483 Routed).
Note: Contact the ISP if unsure of the proper configuration.
☞
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Chapter 5 Configuring Advanced Settings
Unnumbered Mode/VIP Mode
If a block of public static IP addresses was purchased from the ISP, select
Unnumbered Mode by clicking in the appropriate check box. Then, enter the IP
Address and Subnet Mask in the “Gateway Address” and “Unnumbered Subnet
Mask” text boxes below “Unnumbered IP Address.” Click Next, then click Save and
Restart to make all changes permanent.
The Unnumbered Mode feature automatically configures the appropriate IP rout-
ing for the IP address block. The IP route will bypass NAT, enabling the public IPs
to be routed WAN-to-LAN, as well as LAN-to-WAN.
Note: The IP address information should be obtained from
☞
the ISP when purchasing a block of public static IP addresses.
Contact the ISP if this information was not received.
VIP Mode This feature is used in conjunction with Unnumbered Mode. When
VIP Mode is activated, the Modem uses NAT for private IP addressing for the local area
network (LAN), allowing both public IP addressing and private IP addressing to be
configured to the LAN simultaneously, while the DHCP server is reserved for private
IP addressing. All computers using public IP addresses with Unnumbered Mode must
have the public IP addresses statically assigned.
After configuring the settings, click Next, then click Save and Restart to make all
changes permanent.
Wireless Settings
Selecting Wireless Settings in the “Advanced Settings” screen generates the
“Wireless Settings” screen.
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Actiontec DSL Modem User Manual
To activate the wireless “radio” of the Modem, click in the circle next to “On.” To
turn it off, click in the circle next to “Off.”
ESSID
ESSID is the network name assigned to the wireless network. The factory default
setting is “ACTIONTEC.” Although Actiontec recommends keeping the default value
intact, the ESSID value can be modified, using any combination of alphanumeric
characters (i.e., A-Z, a-z, 0-9). All wireless-capable computers included on the
Modem’s wireless network must have this same ESSID value. (For the Actiontec
802.11b Wireless PC Card, the ESSID value must be the same as the SSID value.)
Channel
Channel assigns the frequency band at which the Modem communicates. In the
United States, use channels 1-11. (The default value is set to 9.)
Security
There are four wireless security options: Off, WEP, WEP+802.1x, and WPA. The
latter three options are different types of wireless security.
Off
Selecting Off disables wireless security. Selecting this option allows any computer
with wireless capability and the correct ESSID value to join the wireless network.
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Chapter 5 Configuring Advanced Settings
WEP
Activating WEP and clicking Next in the Wireless Settings screen generates the
“WEP Key” screen. Here, the authentication type, encryption level, and WEP keys
are entered to activate WEP (Wired Equivalent Privacy) security encryption for
the wireless network.
Authentication Type There are three authentication types: Open, Shared, and
Both. Open authentication allows any wireless-enabled device to recognize the
Modem, if the correct WEP key is enabled on the device. Shared allows only
wireless-enabled devices with the correct WEP key and Shared key to recognize
the Modem. Selecting Both enables both Open and Shared authentication types.
64-bit WEP 64-bit WEP requires one key, comprising five hexadecimal digit pairs.
A hexadecimal digit consists of an alphanumeric character ranging from 0-9 or
A-F. An example of a 64-bit WEP key is: 4E-A3-3D-68-72. To create a 64-bit WEP
key, activate one of the four keys by clicking in the appropriate circle, then enter
five hexadecimal digit pairs in the Key text box. After activating 64-bit WEP on
the Modem, a computer with wireless capability can join the network only if this
same key is entered in the computer’s wireless encryption scheme.
128-bit WEP 128-bit WEP requires one key, comprising 13 hexadecimal pairs. A
hexadecimal digit consists of alphanumeric characters ranging from 0-9 or A-F.
An example of a 128-bit WEP key is: 3D-44-FE-6C-A1-EF-2E-D3-C4-21-74-5D-B1. To
create a 128-bit WEP key, activate Key 1 by clicking in the appropriate circle, then
enter 13 hexadecimal digit pairs in the Key text box. After activating 128-bit WEP
on the Modem, a computer with wireless capability can join the network only if
this key is entered in the computer’s wireless encryption scheme.
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Actiontec DSL Modem User Manual
256-bit WEP 256-bit WEP requires one key, comprising 29 hexadecimal pairs. A
hexadecimal digit consists of alphanumeric characters ranging from 0-9 or A-F. An
example of a 256-bit WEP key is: 3D-44-FE-6C-A1-EF-2E-D3-C4-21-74-5D-B1-3D-44-
FE-6C-A1-EF-2E-D3-C4-21-74-5D-B1-3E-FE-AE. To create a 256-bit WEP key, activate
Key 1 by clicking in the appropriate circle, then enter 29 hexadecimal digit pairs
in the Key text box. After activating 256-bit WEP on the Modem, a computer with
wireless capability can join the network only if this key is entered in the comput-
er’s wireless encryption scheme.
Note: Not all wireless PC Cards support 128- or 256-bit WEP.
Ensure that all PC Cards installed in the networked computers
support 128- or 256-bit WEP before activating.
☞
WEP+802.1x
Activating WEP+802.1x and clicking Next in the Wireless Settings screen gener-
ates the “Wireless 802.1x Security Settings” screen. This setting is for enterprise
networks only, and should be accessed by experienced information systems spe-
cialists only.
To set up WEP+802.1x security, enter the IP address of the RADIUS server in the
“Server IP Address” text box, and the “Secret” key (for communication between
the RADIUS server and the Router) in the “Secret” text box. The “Port” and
“Group Key Interval” values should remain the same
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Chapter 5 Configuring Advanced Settings
WPA
Activating WPA (Wi-Fi Protected Access) and clicking Next in the Wireless
Settings screen generates the “Wireless WPA Settings” screen.
There are two levels of WPA. The “Group Key Interval,”“Server IP Address,”
“Port,” and “Secret” text boxes, along with the “802.1x” radio button, are enter-
prise network specific, and should only be accessed by an experienced informa-
tion systems professional. See “WEP+802.1x,” above, for more information.
“PSK String” is for home network security. To set up a PSK (Pre-Shared Key),
click in the circle next to PSK String, then enter at least eight alphanumeric
characters in the text box. All wireless-enabled devices must support WPA and
know the PSK to join the network.
Important: Wireless networking devices use public radio chan-
Pnels to transmit voice and data communications. Although WEP
is the standard security technology used today and offers some
degree of security, Qwest cannot guarantee the security, privacy,
or confidentiality of any transmissions made via such devices,
and Qwest makes no assurances or warranties relating to their
use by you. You are responsible for all use of your Qwest DSL ser-
vice, regardless of the source of a transmission, whether by you
or an authorized third party, over your Qwest DSL service.
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Wireless MAC Authentication
Selecting Wireless MAC Authentication in the “Advanced Settings” screen gener-
ates the “Wireless MAC Authentication” screen.
This feature allows the user to control the Wireless LAN Network by denying or
allowing wireless access by specifying the MAC Address of the wireless client(s)
allowed or denied on the wireless network
After changing settings, click Next or Back to continue, or Save and Restart to
make all changes permanent.
Wireless Advanced Settings
Selecting Wireless Advanced Settings in the “Advanced Settings” screen generates
the “Wireless Advanced Settings” screen.
SSID Broadcast
To prevent unknown users from associating with the Modem’s network (by using
“ANY” as an SSID, for example), disable the Modem’s SSID broadcast by clicking in
the circle next to “Disable.”
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Chapter 5 Configuring Advanced Settings
802.11b/g Mode
Access to the Modem’s network can be restricted to wireless clients using either the
802.11b or 802.11g wireless adapters. Click on the down arrow next to the text box
and select the desired option. Actiontec recommends using the “Mixed” mode (the
default option), which enables both 802.11b and 802.11g wireless clients to join the
network.
After changing settings, click Next or Back to continue, or Save and Restart to
make all changes permanent.
DHCP Server
Selecting DHCP Server in the “Advanced Settings” screen generates the “DHCP
Server” screen. The Modem has a built-in DHCP (Dynamic Host Configuration
Protocol) server that automatically assigns a different IP address to each computer
on the network, eliminating IP address conflicts.
The factory default setting is On. To disable the DHCP Server, select Off.
Actiontec strongly recommends leaving the DHCP Server option On. If the DHCP
Server option is Off, ensure the IP addresses of the networked computers are
on the same subnet as the IP address of the Modem. For more information, see
“DHCP Server Configuration.”
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Actiontec DSL Modem User Manual
DHCP Server Configuration
Clicking Next in the“DHCP Server”screen generates the“DHCP Server Settings”
screen. Change IP address range and DNS server information here.
Beginning IP Address, Ending IP Address
These are the IP addresses at which the DHCP server starts and stops assigning IP
addresses. Actiontec recommends keeping the factory default settings for these
IP addresses (192.168.0.2 and 192.168.0.254, respectively).
The beginning and ending IP addresses define the IP address range of the
Modem. If the default values are left intact, the Modem supplies a unique IP
address between 192.168.0.2 and 192.168.0.254 to each computer on the net-
work. Note that the first three groups of numbers of the addresses are identical;
this means they are on the same subnet. The IP address of the Modem must
be on the same subnet as the IP address range it generates. For instance, if the
Modem’s IP address is changed to 10.33.222.1, set the beginning IP address to
10.33.222.2, and the ending IP address to 10.33.222.254.
DNS (Dynamic or Static)
This is the type of DNS server provided by the ISP. If the ISP provided DNS serv-
er information, select the type here. If not, leave as is.
DNS Server 1
The primary DNS server provided by the ISP. If the ISP provided DNS server
information, enter it here. If not, leave the text box intact.
DNS Server 2
The secondary DNS provided by the ISP. If the ISP provided secondary DNS
server information, enter it here. If not, leave the text box intact.
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Chapter 5 Configuring Advanced Settings
Services Blocking
Selecting Services Blocking in the “Advanced Settings” screen generates the
“Services Blocking” screen.
To modify Internet privileges (Web, FTP, Newsgroups, etc.) for the computers on
the network:
1. Enter the computer’s IP address in the IP Address: text box.
2. Select the Internet service(s) to be blocked.
3. Click Add to enter the computer’s IP address in the “Blocked IP Address List”
text box.
4. To remove blocked services, select the computer’s IP address in the “Blocked IP
Address List” text box and click Remove.
Netmeeting
If a computer on the network uses Netmeeting, enable Netmeeting, by clicking the
circle next to “On” and entering the IP address of the computer. Click Next, then
click Save and Restart to apply the settings. If Netmeeting is not needed, click the
circle next to “Off.”
Note: Netmeeting is used for NAT/Private IP addressing only. If
the computer is configured for Unnumbered Mode and has a
public IP address, Netmeeting does not have to be enabled.
☞
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Actiontec DSL Modem User Manual
Website Blocking
Selecting Website Blocking in the “Advanced Settings” screen generates the
“Website Blocking” screen. This feature enables the Modem to block Web sites to
all computers on the network. To block a Web site, enter the address of the Web
site in the “Website” text box and click Add. The blocked Web site address will be
displayed in the “Blocked Website List” text box, and will not be available to com-
puters on the network. To remove a blocked Web site, click on it in the “Blocked
Website List,” then click Remove.
Remote Management/Telnet
Selecting Remote Management in the “Advanced Settings” screen generates the
“Remote Management/Telnet” screen. Remote Management allows access to the
Modem through the Internet via another computer. Actiontec recommends leaving
the Remote Management and Remote Telnet Off (the factory default setting).
To access the Modem from the Internet, activate Remote Management by selecting
On next to “Remote Management” and writing down the WAN IP address of the
Modem (see “WAN IP Address”). On a computer outside of the network, open a
Web browser and enter the Modem’s WAN IP address in the address text box. The
Modem’s Main Menu (or a password prompt, if a password has been set) appears
in the browser window.
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Chapter 5 Configuring Advanced Settings
Note: Before Remote Management can be activated, the admin-
istrator password must be set. To do this, go to the Setup screen
and select Change Admin Password. Follow the instructions in
the subsequent screens
☞
To access the Modem via Telnet, activate Remote Telnet by selecting On next to
“Remote Telnet.”
Port Forwarding
Selecting Port Forwarding in the “Advanced Settings” screen generates the “Port
Forwarding” screen. Port forwarding allows certain programs to bypass the
Modem’s built-in firewall, allowing access to parts of the network (for hosting a
Web or ftp server, for example). To use port forwarding, enter the IP port range
in the “IP Port Range” text boxes. (If more than 10 ports are needed, Actiontec
recommends using DMZ Hosting. See “DMZ Hosting” on the next page for more
information.) Choose the protocol type from the “Protocol” list box, then enter the
IP address of the computer on the network to be used as a host. Click Add. The
forwarded ports appear in the “List of Forwarded Ports” text box.
To remove forwarded ports, highlight them, then click Remove.
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Actiontec DSL Modem User Manual
Clicking Advanced brings up the “Advanced Port Forward” screen.
In this screen, the user can allow only certain IP addresses to access forwarded
ports. Enter the port range of the forwarded ports in the “Remote IP Port
Range” text boxes, enter the IP address to be allowed access in the “Remote
IP Address” text box, then click Add. The active forwarded ports will appear in the
“List of Forwarded Ports” text box.
To deactivate a forwarded port, select it from the “List of Forwarded Ports” text
box, then click “Remove.”
DMZ Hosting
Selecting DMZ Hosting in the “Advanced Settings” screen generates the “DMZ
Hosting” screen. To use DMZ hosting, enter the IP address of the computer on the
network to be used as a DMZ host in the “DMZ Host IP Address” text box, then
click On.
DMZ hosting is used to support online gaming and Internet conferencing services.
These programs usually require multiple open ports, making the network acces-
sible from the Internet. DMZ hosting symbolically places the DMZ host computer
outside of the Modem’s network. Actiontec recommends activating DMZ hosting
only as long as necessary.
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Chapter 5 Configuring Advanced Settings
Warning: The DMZ host computer will be vulnerable to com-
puter hackers on the Internet while in DMZ mode.
M
Firewall
Selecting Firewall in the “Advanced Settings” screen generates the “Firewall
Security Level” screen. Select the level of security needed for the network. See
“Appendix f” on page 91 for details concerning each level of security.
Dynamic Routing
Selecting Dynamic Routing in the “Advanced Settings” screen generates the
“Dynamic Routing” screen.
If a gateway is set up behind the Modem in the network configuration, consult the
documentation that came with the gateway to see what kind of Dynamic Routing
is required, then select the needed option.
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Actiontec DSL Modem User Manual
NAT (Network Address Translation)
Selecting NAT in the “Advanced Settings” screen generates the “NAT” screen. The
Modem’s basic firewall security is based on NAT. Disabling NAT allows the com-
puters connected to the Modem to be accessed by outside parties. Do not turn
NAT off unless instructed to do so by the ISP.
Static Routing
Selecting Static Routing in the “Advanced Settings” screen generates the “Static
Routing” screen. Enter the addresses in their respective text boxes, then click Add.
The address will appear in the “Static Routing Table.” To remove an address, high-
light it by clicking on it in the Static Routing Table, then click Remove.
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Chapter 5 Configuring Advanced Settings
IP QoS Setting
Selecting IP QoS Setting in the “Advanced Settings” screen generates the “IP QoS
Setting” screen. In this screen, the user can prioritize certain types of traffic (i.e.,
voice data) over normal data traffic.
Enable IP QoS
Enable IP QoS by clicking in this box.
Trusted Mode
If activated, all data traffic set to an IP precedence level of “5” will be recognized as
high priority traffic, regardless of any IP or MAC address rule settings.
Total Available Bandwidth
Displays the available bandwidth, in kilobytes per second.
High Priority Bandwidth
Enter the bandwidth amount (in kilobytes per second) to be used for high priority
traffic here.
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Actiontec DSL Modem User Manual
Priority
Select either “High” or “Normal” for the priority level of the type of data traffic
being configured.
Protocol
Select the data protocol type being configured here. Click on the down arrow to
reveal the options: ALL, TCP, UDP, GRE, ICMP.
Set IP Precedence
To activate IP Precedence, click in the appropriate box. Once activated, the user can
set the IP precedence level of the traffic being configured by clicking on the down
arrow and selecting an option level from 1 (low priority) to 7 (high priority).
Source
Select the “Source” type (“IP” for IP address, “MAC” for MAC address) here, then
enter the IP or MAC address in the text box to the right. If IP was selected, enter a
netmask address in the appropriate text box. The user can also set a port range .
Destination
Select the “Destination” type (“IP” for IP address, “MAC” for MAC address) here,
then enter the IP or MAC address in the text box to the right. If “IP” was selected,
enter a “netmask” address in the appropriate text box. The user can also set a port
range.
Rule List
Once a QoS priority rule is configured, click Add. The rule will appear in the “Rule
List” text box. The user can add more rules to this list, or remove a rule by select-
ing it, then clicking Remove.
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Chapter 5 Configuring Advanced Settings
Telnet Timeout Setting
Selecting Telnet Timeout Setting in the “Advanced Settings” screen generates
the “Telnet Timeout Setting” screen. In this screen, select the amount of idle time
before a telnet session is automatically terminated by activating the appropriate
radio button.
LAN IP Address
Selecting LAN IP Address in the “Advanced Settings” screen generates the “LAN IP
Address” screen.
The values in the “LAN IP Address” and “Netmask” text boxes are the IP address
and subnet mask address of the Modem as seen on the network. These values can
be modified for your LAN network, but Actiontec recommends keeping the default
factory settings (IP address - 192.168.0.1; subnet mask - 255.255.255.0).
Note: If the Modem’s LAN IP Address is modified, verify the
DHCP Server range is within the same subnet. For more infor-
mation, see “DHCP Server Configuration.”
☞
After changing settings, click Next or Back to continue, or Save and Restart to
make all changes permanent.
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Viewing the
Modem’s Status
6
This chapter contains information about checking the status of the Modem, such as
wireless settings, remote management, and Web site blocking.
Accessing Status
To access the Status screens, follow these instructions:
1. Open the Web browser. In the address bar enter:
http://192.168.0.1
then press Enter on the keyboard.
2. The “Main Menu” screen appears. Select Status.
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Actiontec DSL Modem User Manual
Current Status
After selecting Status in the Main Menu screen, the “Current Status” screen
appears, displaying many of the Modem’s settings. No settings (other than con-
necting or disconnecting from the Internet) can be changed from the Current
Status screen.
Firmware Version
Displays the firmware version the Modem is currently running.
MAC Address
Displays the MAC (Media Access Control) address of the Modem.
WAN - Connection
Displays the state of the connection to the ISP service (Connected or
Disconnected).
WAN - Mode
Displays the type of connection used to communicate with the ISP.
WAN - IP Address
Displays the IP address the ISP assigned to the Modem.
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Chapter 6 Viewing the Modem’s Status
WAN - Subnet Mask
Displays the subnet mask address the ISP assigned to the Modem.
WAN - Gateway
Displays the gateway address (for the IP address and subnet mask) the ISP assigned
to the Modem.
WAN - DNS #1 & #2
Displays the domain name server address(es) the ISP assigned to the Modem.
LAN - IP Address
Displays the local area network’s (LAN) IP address.
LAN - Net Mask
Displays the subnet mask address configured for the LAN IP address.
LAN - DHCP Server
Displays the state of the DHCP server (On or Off).
In the left hand column of the General Status screen, there are other Status options
available: Routing Table, WAN Status, LAN Status, Active User List, and NAT
Table. Click to generate the option of choice.
Routing Table
Selecting Routing Table generates the “Routing Table” screen. This screen displays
on overview of the Modem’s routes.
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Actiontec DSL Modem User Manual
WAN Status
Selecting WAN Status generates the “WAN Status” screen. This screen displays on
overview of the Modem’s WAN (wide area network) connection.
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Chapter 6 Viewing the Modem’s Status
LAN Status
Selecting LAN Status generates the “LAN Status” screen. This screen displays on
overview of the Modem’s LAN (local area network) connections.
DHCP User List
Selecting DHCP User List generates the “DHCP User List” screen. This screen dis-
plays a list of the active and idle users on the Modem’s local area network who have
obtained an IP address from the Modem’s DHCP server.
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Actiontec DSL Modem User Manual
IP QoS Traffic Status
Selecting QoS Status generates the “IP QoS Traffic Status” screen. This screen
displays the QoS cofiguration settings (see “IP QoS Management” on page 45 for
more information).
NAT Table
Selecting NAT Table generates the “NAT Table” screen. This screen displays details
concerning the Modem’s NAT (Network Address Translation) settings.
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Using Utilities
7
To access the Modem’s Web-based Utilities options, select Utilities from the “Main
Menu” screen. The “Utilities” screen appears.
From this screen, the Web activity log can be viewed, the DSL settings changed, the
Modem’s factory default settings restored, and the Modem’s firmware upgraded.
Web Activity Log
The Web Activity Log provides information about the Web sites each computer
on the Modem’s network has visited. To access the Web Activity Log, select Web
Activity Log from the “Utilities” screen.
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Actiontec DSL Modem User Manual
Auto Refresh
To set the Web Activity Log screen to automatically refresh at certain intervals, acti-
vate the circle next to “Auto Refresh Every” at the bottom of the Web Activity Log
screen, then enter a time value (in seconds) in the text box, or click on the down
arrow and select a time value from the menu that appears. The Web Activity Log
will refresh at the selected interval.
Manual Refresh
To set the Web Activity Log screen to manual refresh, activate the circle next to
“Manual Refresh” at the bottom of the Web Activity Log screen. To refresh the Web
Activity Log screen, click Refresh.
DSL Settings
To access DSL Settings, select DSL Settings from the “Utilities” screen. The
Modem’s VPI, VCI, Mode, and QoS (Quality of Service) settings can be changed
from this screen. Actiontec recommends not changing these values without first
consulting the ISP.
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Chapter 7 Using Utilities
Restore Default Settings
To restore the Modem to its factory default settings, select Restore Default Settings
from the Utilities screen. When the “Restore Default Settings” screen appears, click
Restore Default Settings. Any changes made to the Modem’s settings will be lost
and the factory default settings restored. During this process, the Modem’s Power
light flashes and the Modem is disabled.
Warning: Do not unplug the Power cord from the Modem dur-
N
ing the Restore Default Settings process. Doing so may result in
permanent damage to the Modem.
When the Power light stops flashing and glows steadily green, the Modem is fully
operational.
Upgrade Firmware
Selecting Upgrade Firmware in the Utilities screen generates the “Select Upgrade
File” screen. Actiontec periodically posts firmware upgrades to enhance the
Modem’s capabilities. Follow the instructions on-screen to upgrade the Modem’s
firmware.
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Troubleshooting
8
This chapter contains a list of problems that may be encountered while using the
Modem, and techniques to try and overcome the problem. Note that these tech-
niques may not solve the problem.
LAN Connection Failure
s Ensure the Modem is properly installed, the LAN connections are installed
correctly, and the power is on.
s Confirm the computer and Modem are on the same network segment. If
unsure, let the computer get the IP address automatically by initiating the
DHCP function (see “DHCP Server”), then verify the computer is using an
IP address within the default range (192.168.1.2 through 198.168.1.254). If
the computer is not using an IP address within the range, it will not connect
to the Modem.
s
Ensure the subnet mask address is set to 255.255.255.0 by clicking Status in
the “Main Menu” screen.
Cannot Connect to the Internet
s Ensure both ends of the power cord and all network cables are properly
connected.
s Ensure the subnet mask address is set to 255.255.255.0 by clicking Status in
the “Main Menu” screen.
s Verify the Modem’s settings are the same as the computer’s by clicking Status in
the“Main Menu”screen.
s If running Windows 98 SE or Me, check the computer’s TCP/IP settings. Select
Start, Run, enter
winipcfg
in the“Open”text box, then press OK. The“IP Configuration”window appears.
Ensure the text box at the top of the window contains the name of the Ethernet
adapter installed in the computer. If not, click on the down arrow next to the
text box. When the list appears, click on the appropriate Ethernet adapter.
In the fields below, the Ethernet adapter’s various addresses appear.
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Actiontec DSL Modem User Manual
There should be an entry for IP address, Subnet Mask, and Default Gateway.
Additionally, the“IP Address”entry should be on the 192.168.0.X network
(with“X”defining a range from 2 though 255).
If the Ethernet adapter is showing an incorrect IP address, click Release, which
sets all values back to 0 (zero). Then, click Renew (this process may take a few
seconds). The renewed IP address should be on the 192.168.0.X network.
If an error occurs, or the IP address renews with an address outside the
192.168.0.X network, contact the ISP immediately
s If running Windows 98 SE or Me, check the computer’s TCP/IP settings. Select
Start, Run, enter
CMD
in the“Open”text box, then press OK. A“DOS”window appears, with a blink-
ing cursor (prompt). Enter
ipconfig
at the prompt, then press Enter on the keyboard.
The IP address of the Ethernet adapter should appear in the DOS window.
Ensure the IP address is on the 192.168.0.X network (with“X”defining a
range from 2 though 255).
If the Ethernet adapter is showing an incorrect IP address, enter
ipconfig /release
at the prompt (note the space before the forward slash), then press Enter
on the keyboard, which sets all values back to 0 (zero). Next, enter
ipconfig /renew
at the prompt (note the space before the forward slash), then press Enter
on the keyboard (this process may take a few seconds). The renewed IP address
should be on the 192.168.0.X network.
If an error occurs, or the IP address renews with an address outside the
192.168.0.X network, contact the ISP immediately.
s Ensure the browser is not set to “Never dial a connection” and there are no
previous LAN settings.
To check this, go to Start, Settings, Control Panel. In the Control Panel,
double-click Internet Options. When the “Internet Properties” window
appears, ensure the “Never dial a connection” option is not activated, then
click LAN Settings. When the “Local Area Network (LAN) Settings” window
appears, ensure no settings are activated. If there are settings activated, deac-
tivate them.
s Shutdown and restart the computer. After the computer restarts, unplug the
Power cord from the Modem and plug it back in. When the lights glow solid
green, try accessing the Internet.
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Chapter 8 Troubleshooting
Time out error occurs when entering a URL or IP Address
s Verify all the computers are working properly.
s
Ensure the IP settings are correct.
s Ensure the Modem is on and connected properly.
s Verify the Modem’s settings are the same as the computer by clicking Status in
the“Main Menu”screen.
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Reference
a
This appendix contains information about various topics, including accessing
information about your Windows computer.
Locating Computer Information
The following procedure is valid for Windows 98 SE, Me, NT 4.0, 2000 and XP.
1. From the desktop, right-click on My Computer.
2. Select Properties from the menu that appears.
3. When the “System Properties” window appears, select General.
The version of the operating system, processor type, and amount of RAM
installed in the computer are listed here.
4. Close the System Properties window.
5. From the desktop, double-click on My Computer.
6. Right-click the icon representing your hard disk. For example: Local Disk (C:).
Some computers have multiple hard disks.
7. From the menu that appears, select Properties.
8. When the window appears, select General.
9. The “Free space” value is the available space on the hard disk.
10. Close all windows.
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Actiontec DSL Modem User Manual
Locating Windows Operating System Files
If the operating system files reside on the hard drive of the computer, follow the
instructions below to locate them. If the files are not on the hard drive, they must
be loaded from the installation disks.
Windows 98 SE
1. From the desktop, click Start.
2. When the menu appears, select Find, then Files or Folders.
3. When the “Find: All Files” window appears, select Name & Location.
4. In the “Named” text box, enter:
*.cab
5. Click the down arrow next to the “Look In” text box and select My
Computer from the list that appears.
6. Click Find Now.
7. When the search is complete, note the directory path that appears most often
in the “In Folder” column. For example: C:\WINDOWS \SYSTEM.
8. The Windows operating system files are located in this directory. Write down
the directory path for future reference.
9. Close the Find: All Files window.
Windows Me, 2000
1. From the desktop, click Start.
2. Select Search, then For Files and Folders.
3a. Windows Me: The “Search Results” window appears. In the “Search for files or
folders named” text box, enter:
*.cab
3b. Windows 2000: The “Search Results” window appears. In the “Search for files or
folders named” text box, enter:
i386
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Appendix a Reference
4. Click the down arrow next to the “Look in” text box and select My
Computer from the list that appears.
5. Click Search Now.
6a. Windows Me: When the search is complete, note the directory path that
appears most often in the “In Folder” column. For example:
C:\WINDOWS \OPTIONS\INSTALL.
6b. Windows 2000: When the search is complete, note the directory path that
appears most often in the “In Folder” column. For example:
C:\WINNT \Driver Cache.
7. The Windows operating system files are located in this directory. Write down
the directory path for future reference.
8. Close the Search Results window.
Windows NT 4.0
1. From the desktop, click Start.
2. When the menu appears, select Find, then Files or Folders.
3. When the “Find: All Files” window appears, select Name & Location.
4. In the “Named” text box, enter:
i386
5. Click the down arrow next to the “Look In” text box and select My
Computer from the list that appears.
6. Click Find Now.
7. When the search is complete, note the directory path that appears most often
in the “In Folder” column. For example: C:\.
8. The Windows operating system files are located in this directory. Write down
the directory path (followed by “i386”) for future reference.
9. Close the Find: All Files window.
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Windows XP
1. From the desktop, click Start.
2. Select Search, then For Files and Folders.
3. The “Search Results” window appears. In the panel at left titled “What do you
want to search for?”, click All files and folders.
4. Another panel, titled “Search by any or all of the criteria below” appears. In
the “Look in” text box, click the down arrow and select My Computer from
the menu that appears.
5. In the “All or part of the file name” text box, enter:
i386
6. Click Search.
7. When the search is complete, note the directory path that appears most often
in the “In Folder” column. For example: C:\WINDOWS \Driver Cache\.
8. The Windows operating system files are located in this directory. Write down
the directory path (followed by “\i386”) for future reference.
9. Close the Search Results window.
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Static IP Address
on the Computer
b
To communicate with the Modem from a computer on the network (to use
the Web Configuration Utility, for example), the user may have to switch the IP
address settings from DHCP-enabled to static IP, so that the computer and the
Modem are on the same subnet.
To set up static IP on a computer, select the operating system and follow the
instructions.
Note: The following procedures are based on the Modem’s
factory default IP address. If the Modem’s IP address has been
changed, enter the new IP address when instructed to enter an
IP address.
☞
Windows 98 SE
1. From the desktop, click on the Start button in the lower left corner.
2. From the menu that appears, select Settings.
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3. Another menu appears. Select Control Panel.
4. When the “Control Panel” window appears, double-click Network.
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Appendix b Static IP on the Computer
5. The “Network” window appears. In the “The following network components
are installed” list box, locate and double-click TCP/IP.
6. The “TCP/IP Properties” window appears. Select IP Address.
7. In the IP Address tab, make sure the circle next to “Specify an IP Address” is
selected. When active, a black dot appears in the circle. If the circle already
contains a black dot, leave it alone.
8. Enter the following numbers in the “IP Address” text box:
192.168.0.2
Press the space bar on the keyboard to add the periods between the numbers.
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9. Enter the following numbers in the “Subnet mask” text box:
255.255.255.0
Press the space bar on the keyboard to add the periods between the numbers.
10. Click OK. The TCP/IP Properties window disappears.
11. In the Network window, click OK. The Network window disappears.
12. The “System Settings Change” window appears, asking whether the computer
should be restarted. Click Yes.
The computer restarts. It is now set up with a static IP address, allowing the user to
access the Modem’s Advanced Setup utility.
Windows Me
1. From the desktop, click on the Start button in the lower left corner.
2. From the menu that appears, select Settings.
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Appendix b Static IP on the Computer
3. Another menu appears. Select Control Panel.
4. When the “Control Panel” window appears, double-click Network.
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5. The “Network” window appears. In the “The following network components
are installed” list box, locate and double-click TCP/IP.
6. The “TCP/IP Properties” window appears. Click IP Address.
7. In the IP Address tab, make sure the circle next to “Specify an IP Address” is
selected. When active, a black dot appears in the circle. If the circle already
contains a black dot, leave it alone.
8. Enter the following numbers in the “IP Address” text box:
192.168.0.2
Do not include the periods; they are automatically entered.
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Appendix b Static IP on the Computer
9. Enter the following numbers in the “Subnet mask” text box:
255.255.255.0
Do not include the periods; they are automatically entered.
10. Click OK. The TCP/IP Properties window disappears.
11. If there is a check in the box next to “Detect connection to network media,”
click on it to uncheck the box.
12. In the Network window, click OK. The Network window disappears.
13. The “System Settings Change” window appears, asking whether the computer
should be restarted. Click Yes.
The computer restarts. It is now set up with a static IP address, allowing the user to
access the Modem’s Advanced Setup utility.
Windows 2000
1. From the desktop, click on the Start button in the lower left corner.
2. From the menu that appears, select Settings.
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3. Another menu appears. Select Control Panel.
4. When the “Control Panel” window appears, double-click Network and Dial-
up Connections.
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Appendix b Static IP on the Computer
5. In the “Network and Dial-up Connections” window, double-click Local Area
Connection. A number may be displayed after the Local Area Connection. If
there is more than one Local Area Connection listed, locate the one that cor-
responds to the network card installed in the computer by finding the name of
the network card in the “Device Name” column.
6. The “Local Area Connection Status” window appears. Select General, then
click Properties.
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7. The “Local Area Connection Properties” window appears. Click General.
8. In the “Components checked are used by this connection” list box, double-
click Internet Protocol (TCP/IP).
9. The “Internet Protocol (TCP/IP) Properties” window appears.
10. In the General tab, make sure the circle next to “Obtain an IP Address auto-
matically” is selected. When active, a black dot appears in the circle. If the
circle already contains a black dot, leave it alone.
11. Enter the following numbers in the “IP Address” text box:
192.168.0.2
Press the space bar on the keyboard to add the periods between the numbers.
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Appendix b Static IP on the Computer
12. Enter the following numbers in the “Subnet mask” text box:
255.255.255.0
Press the space bar on the keyboard to add the periods between the numbers.
13. Click OK. The “Internet Protocol (TCP/IP) Properties” window disappears.
14 In the “Local Area Connection Properties” window, click OK. The Local Area
Connection Properties window disappears.
15. Click Close in the Local Area Connection Status window. The window disap-
pears.
16. Close the Network and Dial-up Connections window by clicking on the “x”
button at the upper right corner of the window.
The computer is now set up with a static IP address, allowing the user to access the
Modem’s Advanced Setup utility.
Windows XP
1. From the desktop, click Start button in the lower left corner.
2. From the menu that appears, select Control Panel.
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3. When the “Control Panel” window appears, double-click Network
Connections.
4. In the “Network Connections” window, double-click Local Area Connection.
A number may be displayed after the Local Area Connection. If more than
one Local Area Connection is listed, locate the one that corresponds to the
network card installed in your computer by finding the name of the network
card in the “Device Name” column.
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Appendix b Static IP on the Computer
5. The “Local Area Connection Properties” window appears. Select General.
6. In the “This connection uses the following items” list box, double-click
Internet Protocol (TCP/IP).
7. The “Internet Protocol (TCP/IP) Properties” window appears.
8. In the General tab, make sure the circle next to “Use the following IP Address”
is selected. When active, a black dot appears in the circle. If the circle already
contains a black dot, leave it alone.
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9. Enter the following address in the “IP Address” text box:
192.168.0.2
Enter the periods in the address by pressing the space bar on the keyboard.
10. Enter the following address in the “Subnet mask” text box:
255.255.255.0
Enter the periods in the address by pressing the space bar on the keyboard.
11. Click OK. The Internet Protocol (TCP/IP) Properties window disappears.
12 In the Local Area Connection Properties window, click Close. The Local Area
Connection Properties window disappears.
13. Click Close in the Local Area Connection Status window. The window
disappears.
14. Close the Network and Dial-up Connections window by clicking on the “x”
button at the upper right corner of the window.
The computer is now set up with a static IP address, allowing the user to access the
Modem’s Advanced Setup utility.
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Computer Security
c
The Internet is a giant network of computers located all over the world. When a
computer is connected to the Internet, it can exchange information with any other
computer on the Internet. This allows a computer user to send e-mail, surf the
World Wide Web, download files, and buy products and services online, but it also
makes the computer vulnerable to attack from persons intent on doing malicious
mischief, or worse. Unless access to the computer is controlled, someone on the
Internet can access the information on the computer and damage or destroy that
information.
Actiontec recommends securing your computer from unwanted intrusion. Security
is ultimately the end user’s responsibility. Please secure your computer, and don’t
be a victim.
Comparing DSL Service with a Dial-Up Modem
With a dial-up modem, a computer user makes an Internet connection by dialing
a telephone number, surfs the Internet for a period of time, and then disconnects
the dial-up modem. No one on the Internet can access a computer that is not con-
nected to the Internet.
Unlike a dial-up modem, DSL service is “always connected.” The connection is
always available – there is no need to dial a phone number to access the Internet.
The computer can be connected to the Internet all the time.
With both types of Internet connections, access to the computer must be con-
trolled to make sure someone on the Internet doesn’t access the information on
the computer. The longer the computer is connected to the Internet, the easier it
is for someone on the Internet to find the computer and attempt to access it with-
out permission. DSL service also provides fast Internet connections. This not only
improves Internet performance, it also improves Internet performance for anyone
attempting to access the computer.
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Modem Security
If connecting to the ISP through Point-to-Point Protocol (PPP), be sure to provide
the Modem with an administrative password. If a password is not set, someone
on the Internet can access the Modem and change its configuration or steal your
PPP login name and password. For instructions on setting the password, see the
“Advanced Setup” chapter.
If connecting to the ISP through bridging mode, the Modem should be safe from
unwarranted and illegal intrusion.
Computer Security
To protect the valuable information on the computer, review the following topics.
These topics cover software programs and operating system features affecting the
security of the computer’s data.
Anti-Virus Programs
The computer should have an anti-virus program, and the virus definitions should
be updated on a regular basis – at least once a month.
E-mail Attachments
Never run a program received as an attachment to an e-mail message unless the
program is known to be safe. A program from an unknown source can delete all
the files on the computer’s hard disk or install a “backdoor” software application
that lets people on the Internet gain access to the computer without permission.
Internet Browsers
Always exit the Internet browser (Internet Explorer or Netscape Navigator, for
example). Never “minimize” the browser or leave it open in the background.
Breaking into a computer is easier when an Internet browser is running.
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Appendix c Computer Security
Network Applications
Network applications (such as software programs) that allow remote access to the
computer also make the computer vulnerable to access by other people on the
Internet. If using a network application that allows remote access, consider install-
ing a firewall.
Electronic Security
Here are two methods to secure your computer electronically.
Network Address Translation
If a local area network and a PPP connection to the ISP using dynamic IP addresses
through a DHCP server are being used, Network Address Translation (NAT) is
being used. NAT provides a very basic level of security.
Firewalls
The safest way to prevent attacks on the computer is through a firewall – a hard-
ware device or software program that protects the computer from unauthorized
access by controlling who can access your computer and monitoring the transmis-
sions between the computer and the Internet
Windows XP has a built-in firewall. For more information, select Help and
Support Center from the Help menu. Search for Internet Connection Firewall.
If Windows 98 SE, Me, NT 4.0, or 2000 is running on the computer, consider install-
ing a firewall. Hardware and software firewall products are changing rapidly as
more homes and businesses establish high-speed digital connections between their
local area networks and the Internet.
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Specifications
d
General
Model Number
GT701WG - QW04 (54 Mbps DSL Modem)
Standards
IEEE 802.3 (10BaseT)
IEEE 802.3u (100BaseTX)
G.dmt
G.lite
t1.413
RFC 1483, 2364, 2516
Protocol
LAN - CSMA/CD
WAN - PPP, DHCP, Static IP
WAN
Full-rate ADSL Interface
LAN
10/100 RJ-45 switched port
USB port
Speed
LAN Ethernet: 10/100Mbps auto-sensing
Cabling Type
Ethernet 10BaseT: UTP/STP Category 3 or 5
Ethernet100BaseTX: UTP/STP Category 5
USB
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Wireless Operating Range
Indoors
Up to 91M (300 ft.) @ 54 Mbps
Outdoors
Up to 457M (1500 ft.) @ 54Mbps
Topology
Star (Ethernet)
LED Indicators
Power, DSL, Internet, Ethernet, USB, Wireless
Environmental
Power
External, 12V DC, 600mA
Certifications
FCC Class B, FCC Class C (part 15, 68), CE Mark Commercial, UL
Operating Temperature
0º C to 40º C (32ºF to 104ºF)
Storage Temperature
-20ºC to 70ºC (-4ºF to 158ºF)
Operating Humidity
10% to 85% non-condensing
Storage Humidity
5% to 90% non-condensing
Note: Specifications are subject to change without notice.
☞
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Glossary
e
Access Point
A device that allows wireless clients to connect to one another. An access point
can also act as a bridge between wireless clients and a “wired” network, such as
an Ethernet network. Wireless clients can be moved anywhere within the cover-
age area of the access point and remain connected to the network. If connected
to an Ethernet network, the access point monitors Ethernet traffic and forwards
appropriate Ethernet messages to the wireless network, while also monitoring
wireless traffic and forwarding wireless client messages to the Ethernet network.
ATM (Asynchronous Transfer Mode)
A networking technology based on transferring data in fixed-size packets
Client
A desktop or mobile computer connected to a network.
DHCP (Dynamic Host Configuration Protocol)
A protocol designed to automatically assign an IP address to every computer on
your network.
DNS (Domain Name System) Server Address
Allows Internet host computers to have a domain name and one or more IP
addresses. A DNS server keeps a database of host computers and their respective
domain names and IP addresses so that when a user enters a domain name into
a Web browser, the user is sent to the proper IP address. The DNS server address
used by computers on the home network corresponds to the location of the DNS
server the ISP has assigned.
DSL (Digital Subscriber Line) Modem
A modem that uses existing phone lines to transmit data at high speeds.
Encryption
A method to allow wireless data transmissions a level of security.
ESSID (Extended Service Set Identifier)
A unique identifier for a wireless network. Also known as “SSID.”
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Ethernet Network
A standard wired networking configuration using cables and hubs.
Firewall
A method preventing users outside the network from accessing and/or damag-
ing files or computers on the network.
Gateway
A central device that manages the data traffic of your network, as well as data
traffic to and from the Internet.
IP (Internet Protocol) Address
A series of four numbers separated by periods identifying a unique Internet
computer host.
ISP Gateway Address
An IP address for the Internet router. This address is only required when using a
cable or DSL modem.
ISP (Internet Service Provider)
A business that allows individuals or businesses to connect to the Internet.
LAN (Local Area Network)
A group of computers and devices connected together in a relatively small area
(such as a house or an office). A home network is considered a LAN.
MAC (Media Access Control) Address
The hardware address of a device connected to a network.
NAT (Network Address Translation)
A method allowing all of the computers on a home network to use one IP
address, enabling access to the Internet from any computer on the home net-
work without having to purchase more IP addresses from the ISP.
PC Card
An adapter that inserts in the PCMCIA slot of a computer, enabling the commu-
nication with a device.
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Appendix e Glossary
PPPoE (Point-To-Point Protocol over Ethernet)/
PPPoA (Point-To-Point Protocol over ATM)
Methods of secure data transmission.
Router
A central device that manages the data traffic of your network.
Subnet Mask
A set of four numbers configured like an IP address used to create IP address
numbers used only within a particular network.
SSID
See “ESSID.”
TCP/IP (Transmission Control Protocol/Internet Protocol)
The standard protocol for data transmission over the Internet.
WAN (Wide Area Network)
A network that connects computers located in separate areas, (i.e., different
buildings, cities, countries). The Internet is a WAN.
WECA (Wireless Ethernet Compatibility Alliance)
An industry group that certifies cross-vender interoperability and compatibility
of IEEE 802.11b wireless networking products and promotes the standard for
enterprise, small business, and home environments.
WLAN (Wireless Local Area Network)
A group of computers and other devices connected wirelessly in a small area.
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Firewall Security
Level Services
f
This appendix concerns the Firewall options (High, Medium, and Low) section
in the “Configuring Advanced Settings” chapter (see page 43). If one of the firewall
security levels is chosen in the “Firewall Security Level” screen, a table featuring a
list of Internet services and their respective ports appears, along with two configu-
rable columns: “In” signifies whether a particular service can be accessed by a user
outside of the network; and “Out” details whether a computer on the Modem’s
network can access a particular incoming service. The user can select one of the
basic level options, or can manually configure each service by activating and/or
deactivating in and out access.
For example, if “High” is selected in the “Firewall Security Level” screen (as shown
above), the http service uses port 80. Since the check box in the “In” column is
empty, a user outside the Modem’s network cannot access a computer on the net-
work via the http service; in this case, no computers on the network can be used as
a Web server (i.e., to host a Web site accessible to outside users). However, since the
check box in the “Out” column is checked, all computers on the Modem’s network
can access the Internet via the http port.
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Actiontec DSL Modem User Manual
Medium Security Level
Low Security Level
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Appendix f Firewall Security Level Services
Off
If Off is selected, only NAT (Network Address Translation) security is active.
Service Acronym Definitions
http
HyperText Transfer Protocol. This protocol delivers information over the
Internet, and is used when a computer connects to a Web site via an Internet
browser.
dns
Domain Name System. A data query system used to translate host names into
Internet addresses (i.e., www.somewebsite.com translates to 888.999.000.111).
ftp
File Transfer Protocol. A protocol used to transfer files over the Internet.
telnet
An Internet communications protocol enabling one computer to function as a
terminal working from another (remote) computer.
smtp
Simple Mail Transfer Protocol. A protocol used to transfer E-mail between
computers over the Internet. Can be used to send and receive mail.
pop3
Post Office Protocol 3. Another protocol used to transfer E-mail between
computers. Usually employs a pop3 server, and is used to receive mail only.
nntp
Network News Transfer Protocol. A protocol used to distribute and retrieve
news articles over the Internet.
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real audio/video
A protocol used to transfer Real Audio or Real Video files.
icmp
Internet Control Message Protocol. Allows error messages, text packages, and
informational messages to be transferred over the Internet.
H.323
A standard protocol for sending audio and video over the Internet.
T.120
A standard protocol for multimedia teleconferencing over the Internet.
SSH
Secure Shell. A method for the secure transfer of files from another computer.
Also enables remote capabilities (terminal, log in, etc.).
imap
Internet Message Access Protocol. A protocol for retrieving E-mail messages.
https
HyperText Transfer Protocol using Secure Socket Layer. A secure version of the
protocol that delivers information over the Internet.
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Alternative
System Setup
g
The Modem supports both the Classic Macintosh operating systems (9.2.1 and
below), as well as OS X.
Note: When installing any software, consult the user manual and
help files supplied with the software for detailed information.
Actiontec provides the following information as a guideline only.
☞
Classic
To configure the Modem, Open Transport 2.5.2 or above must be loaded on the
computer.
1. Click Apple, Control Panels, then TCP/IP.
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2. When the “TCP/IP” window appears, select Edit from menu bar, then select
User Mode.
3. When the “User Mode” window appears, select Advanced, then click OK.
4. In the “TCP/IP” window, select Ethernet from the “Connect via” drop-down
list.
5. Select Using DHCP Server from the “Configure” drop-down list.
6. Ensure the “Use 802.3” option is not checked.
7. Disregard any addresses in the IP Address text boxes. They will be reacquired
when the first connection is made.
8. Click Options and when the “TCP/IP Options” window appears, select Active.
Ensure the “Load only when needed” option is not checked, then click OK.
9. Close the “TCP/IP” window and when prompted to save changes, click Save.
10. Restart the computer. The TCP/IP settings are configured.
Next, go to “Connecting to the ISP.”
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Appendix g Alternative System Setup
OS X
1. From the Apple Menu, select System Preferences.
2. When the “System Preferences” window appears, click Network.
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3. The Network window appears. Select Built-In Ethernet from the “Show”
drop-down list.
4. Select TCP/IP and, from the “Configure” drop-down list, select Using DHCP.
5. Click Apply Now and close the “System Preferences” application. The TCP/
IP settings are configured.
Next, go to “Connecting to the ISP,” below.
Connecting to the ISP
1. Open the Web browser. In the address bar, enter
http://192.168.0.1
then press Enter on the keyboard.
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Appendix g Alternative System Setup
2. The “Main Menu” screen appears. Select Setup/Configuration.
3. In the “Set Up/Configuration” screen, select Alternative Setup from the menu
on the left side.
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4. The “Actiontec DSL Modem Setup Page” screen appears. In this screen, the
user can configure the ISP Protocol (Bridged, PPPoA, or PPPoE) and the
IP configuration (Dynamic or Static). Using the Internet Service Provider
(ISP) Worksheet provided by the ISP, enter the information in the appropriate
text boxes.
If no worksheet has been provided, contact the ISP.
5. Click Save and Restart at the bottom of the Actiontec DSL Modem Setup
Page screen.
The Modem will be ready to use when the Power and Internet Lights stop blinking.
For other configuration options, see chapter 5, “Configuring Advanced Settings.”
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Additional Technical
Support Options
h
The appendix contains information about additional technical support options.
Self Help
To obtain more answers to DSL configuration questions on your own, visit the
Qwest DSL Actiontec support page at:
http://www.qwest.com/dsl/customerservice/actiontecgt701-wg.html
A Help page is also available on the main page of the Actiontec Wireless DSL
Modem Web interface. Enter 192.168.0.1 in the “Address” field of the Web
browser, then click Help.
Basic Setup Support: Getting Online
If you are not able to access the Internet, check the DSL light on the front of the
Modem. If it is solid green, call your ISP immediately. If it is not solid green, call
Qwest’s DSL Technical Support at 1-800-247-7285.
For other basic setup support:
Problem
Contact
Your ISP
Qwest
DHCP Addressing Configuration
DSL Service Outage Support/Repair of the DSL Service
Installation Support of the DSL Service
Static IP Addressing Configuration
Transparent Bridging Configuration
Qwest
Your ISP
Your ISP
Note: Before contacting technical support, make sure you can
access the Internet via the Modem.
☞
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Advanced Feature Support
Qwest Technical Support (1-800-247-7285) provides configuration assistance sup-
port for the following advanced features:
s Website Blocking
s Services Blocking
DHCP
s Remote Management
s VIP
s
s
VPN Passthrough
s
NAT (Network Address Translation)
s Firewall
LAN IP Address
s
These features are supported with the Modem only. Implementing the above fea-
tures within your network (LAN) is not supported by Qwest.
Wired and Wireless Upgrade Support
Wired and wireless upgrade installation support is available from Actiontec free of
charge if the wired or wireless equipment was purchased from Actiontec. Contact
Actiontec at 1-888-436-0657 for installation and configuration support.
Networking (LAN) Support
If you have a network and require remote support for your wired or wireless
network in one of the areas listed below, contact the Actiontec Pay For Support
Center at 1-888-825-9075. Actiontec networking support is provided for $29.95
per incident and covers:
s
LAN support of multiple computers and peripherals
s Microsoft Windows networking
s Microsoft ICS (Internet Connection Sharing)
s Advanced LAN configuration
s Non-Actiontec network card/Ethernet cable installation, configuration, and
troubleshooting
s Commercial firewall software configuration
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Appendix h Additional Technical Support Options
This service also provides support (at $29.95 per incident) for the following
advanced features:
s Port Forwarding (Static NAT)
s Static Routing
s
DMZ Hosting
s
s
NAT Routes
s
MAC Address Cloning
RIP (Dynamic Routing)
s Third-party wireless equipment
configuration
This service does not include on-site field technician support.
To purchase Actiontec wireless adapters and peripherals, go to:
www.actiontecstore.com/qwest
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Actiontec DSL Modem User Manual
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Notices
Regulatory Compliance Notices
Class B Equipment
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installa-
tion. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that inter-
ference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by implementing one or more of the following measures:
s Reorient or relocate the receiving antenna;
s Increase the separation between the equipment and receiver;
s Connect the equipment to an outlet on a circuit different from that to
which the receiver is connected;
s Consult the dealer or an experienced radio or television technician for help.
Modifications
The FCC requires the user to be notified that any changes or modifications made
to this device that are not expressly approved by Actiontec Electronics, Inc., may
void the user’s authority to operate the equipment.
Declaration of conformity for products marked with the FCC logo – United States
only.
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Actiontec DSL Modem User Manual
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference
2. This device must accept any interference received, including interference that
may cause unwanted operation
Note: To comply with FCC RF exposure compliance require-
☞
ments, the antenna used for this transmitter must be installed to
provide a separation distance of at least 20 cm from all persons
and must not be co-located or operating in conjunction with
any other antenna or transmitter.
For questions regarding your product or the FCC declaration, contact:
Actiontec Electronics, Inc.
760 North Mary Ave.
Sunnyvale, CA 94086
United States
Tel: (408) 752-7700
Fax: (408) 541-9005
Miscellaneous Legal Notices
© 2005 Actiontec Electronics, Inc. Actiontec Installation Buddy, Connection 1-2-3,
Solutions for the Digital Life, Actiontec Digital Gear, and the Actiontec logo are
trademarks or registered trademarks of Actiontec Electronics, Inc.
All other names are the property of their respective owners.
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Limited Warranty
Hardware: Actiontec Electronics, Inc., warrants to the end user (“Customer”) that
this hardware product will be free from defects in workmanship and materials,
under normal use and service, for twelve (12) months from the date of purchase
from Actiontec Electronics or its authorized reseller.
Actiontec Electronics’ sole obligation under this express warranty shall be, at
Actiontec’s option and expense, to repair the defective product or part, deliver to
Customer an equivalent product or part to replace the defective item, or if neither
of the two foregoing options is reasonably available, Actiontec Electronics may,
in its sole discretion, refund to Customer the purchase price paid for the defec-
tive product. All products that are replaced will become the property of Actiontec
Electronics, Inc. Replacement products may be new or reconditioned. Actiontec
Electronics warrants any replaced or repaired product or part for ninety (90) days
from shipment, or the remainder of the initial warranty period, whichever is longer.
Software: Actiontec Electronics warrants to Customer that each software program
licensed from it will perform in substantial conformance to its program specifica-
tions, for a period of ninety (90) days from the date of purchase from Actiontec
Electronics or its authorized reseller. Actiontec Electronics warrants the media con-
taining software against failure during the warranty period. The only updates that
will be provided are at the sole discretion of Actiontec Electronics and will only be
available for download at the Actiontec Web site, www.actiontec.com. Actiontec
Electronics’ sole obligation under this express warranty shall be, at Actiontec
Electronics’ option and expense, to refund the purchase price paid by Customer
for any defective software product, or to replace any defective media with software
which substantially conforms to applicable Actiontec Electronics published specifi-
cations. Customer assumes responsibility for the selection of the appropriate appli-
cations program and associated reference materials. Actiontec Electronics makes
no warranty or representation that its software products will meet Customer’s
requirements or work in combination with any hardware or applications software
products provided by third parties, that the operation of the software products
will be uninterrupted or error free, or that all defects in the software products
will be corrected. For any third-party products listed in the Actiontec Electronics
software product documentation or specifications as being compatible, Actiontec
Electronics will make reasonable efforts to provide compatibility, except where
the non-compatibility is caused by a “bug” or defect in the third party’s product
or from use of the software product not in accordance with Actiontec Electronics
published specifications or user guide.
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Actiontec DSL Modem User Manual
THIS ACTIONTEC ELECTRONICS PRODUCT MAY INCLUDE OR BE BUNDLED
WITH THIRD-PARTY SOFTWARE, THE USE OF WHICH IS GOVERNED BY A
SEPARATE END-USER LICENSE AGREEMENT.
THIS ACTIONTEC ELECTRONICS WARRANTY DOES NOT APPLY TO SUCH THIRD-
PARTY SOFTWARE. FOR THE APPLICABLE WARRANTY, PLEASE REFER TO THE
END-USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE.
Obtaining Warranty Service: Customer may contact Actiontec Electronics
Technical Support Center within the applicable warranty period to obtain war-
ranty service authorization. Dated proof of purchase from Actiontec Electronics or
its authorized reseller may be required. Products returned to Actiontec Electronics
must be pre-authorized by Actiontec Electronics with a Return Merchandise
Authorization (RMA) number marked on the outside of the package, and sent
prepaid and packaged appropriately for safe shipment, and it is recommended that
they be insured or sent by a method that provides for tracking of the package. The
repaired or replaced item will be shipped to Customer, at Actiontec Electronics’
expense, not later than thirty (30) days after Actiontec Electronics receives the
defective product.
Return the product to:
(In the United States)
Actiontec Electronics, Inc.
760 North Mary Avenue
Sunnyvale, CA 94085
Actiontec Electronics shall not be responsible for any software, firmware, informa-
tion, memory data, or Customer data contained in, stored on, or integrated with
any products returned to Actiontec Electronics for repair, whether under warranty
or not.
WARRANTIES EXCLUSIVE: IF AN ACTIONTEC ELECTRONICS PRODUCT DOES
NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND
OF THE PURCHASE PRICE PAID, AT ACTIONTEC ELECTRONICS’ OPTION. TO
THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND
REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, TERMS OR
CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW,
STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS OR CONDITIONS
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY
QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT,
ALL OF WHICH ARE EXPRESSLY DISCLAIMED. ACTIONTEC ELECTRONICS
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Limited Warranty
NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR
IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION,
MAINTENANCE OR USE OF ITS PRODUCTS.
ACTIONTEC ELECTRONICS SHALL NOT BE LIABLE UNDER THIS WARRANTY
IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT
OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY
CUSTOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLATION
OR TESTING, UNAUTHORIZED ATTEMPT TO OPEN, REPAIR OR MODIFY THE
PRODUCT, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR
BY ACCIDENT, FIRE, LIGHTNING, OTHER HAZARDS, OR ACTS OF GOD.
LIMITATION OF LIABILITY: TO THE FULL EXTENT ALLOWED BY LAW,
ACTIONTEC ELECTRONICS ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS
ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS,
LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL
LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION,
MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS
PRODUCT, EVEN IF ACTIONTEC ELECTRONICS OR ITS AUTHORIZED RESELLER
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS
LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE
PAID, AT ACTIONTEC ELECTRONICS’ OPTION. THIS DISCLAIMER OF LIABILITY
FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN
SHALL FAIL OF ITS ESSENTIAL PURPOSE.
Disclaimer: Some countries, states or provinces do not allow the exclusion or
limitation of implied warranties or the limitation of incidental or consequential
damages for certain products supplied to consumers, or the limitation of liability
for personal injury, so the above limitations and exclusions may be limited in their
application to you. When the implied warranties are not allowed to be excluded in
their entirety, they will be limited to the duration of the applicable written warranty.
This warranty gives you specific legal rights which may vary depending on local law.
Dispute Resolution: The customer may contact the Director of Technical Support
in the event the Customer is not satisfied with Actiontec Electronics’ response to
the complaint. In the event that the Customer is still not satisfied with the response
of the Director of Technical Support, the Customer is instructed to contact the
Director of Marketing. In the event that the Customer is still not satisfied with the
response of the Director of Marketing, the Customer is instructed to contact the
Chief Financial Officer and/or President.
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Actiontec DSL Modem User Manual
Governing Law: This Limited Warranty shall be governed by the laws of the State
of California, U.S.A., excluding its conflicts of laws and principles, and excluding
the United Nations Convention on Contracts for the International Sale of Goods.
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