Dual-Mode
Wireless–Ready
Cable DSL Router
User Manual
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Actiontec Wireless-Ready Cable/DSL Router User Manual
ii
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Introduction
1
Thank you for purchasing the Actiontec Dual-Mode Wireless-Ready Cable/DSL
Router. This Router is the simplest way to connect a small number of computers to
a single high-speed broadband modem. This easy-to-use product is perfect for the
home office or small business. If you want to take your computing to the next level,
the Actiontec Wireless-Ready Cable/DSL Router is one of the keys to your success.
Package Contents
ꢀ Actiontec Wireless-Ready Cable/DSL Router
ꢀ Power cord
ꢀ Yellow cable (Ethernet)
ꢀ
Purple cable (USB)
ꢀ Installation CD (Disk 1 [includes user manual])
ꢀ Orange bag (contains Disk #2 and Orange Quick Start Guide)
ꢀ Clear bag (contains AOL Broadband CD and Quick Start Guide)
ꢀ START HERE Guide
Minimum System Requirements
ꢀ Computer(s) with the following:
ꢁ a 10 Mbps or 10/100 Mbps Ethernet connection, or USB connection
ꢁ Microsoft Windows 98, 98 Second Edition (SE), Millennium Edition (Me),
2000, XP, or Apple Macintosh operating system
Note: Connecting the Router via USB is not supported when using
Macinstosh operating systems.
☞
ꢁ Internet Explorer 4.0 or higher (5.x recommended) or Netscape
Navigator 4.0 or higher (4.7 recommended)
ꢀ
TCP/IP network protocol installed
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Actiontec Wireless-Ready Cable/DSL Router User Manual
Router Features
The Router has a series of LEDs (lights), as well as two PC Card slots and a variety
of ports. It is recommended that the user become familiar with these features
before installing or setting up the Router.
Front Panel
There are seven LEDs (light emitting diodes, or lights) on the front panel of the
Router, as shown in the figure, below.
d
r
a
C
PC
ss
le
re
Wi
B
S
U
N
A
L
ernet
Int
dem
o
M
r
e
w
o
P
Power LED
The Power LED glows green when power is supplied to the Router. When it
flashes, the Router is going through its initialization process.
Modem LED
The Modem LED glows green when a broadband device (cable/DSL modem, for
example) is connected to the Router, and flashes when the Router is going
through its initialization process.
Internet LED
The Internet LED flickers green when the Router connects to the Internet
through a cable/DSL modem.
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Chapter 1 Introduction
LAN LED
The LAN LED glows green when the Router is successfully connected to a com-
puter with the yellow (Ethernet) cable.
USB LED
The USB LED glows green when the Router is successfully connected to a com-
puter with the purple (USB) cable.
Wireless LED
The Wireless LED glows green when the Router (with an optional Actiontec 11
Mbps Wireless PC Card installed in the PC Card slot) has successfully connected
to a wireless network.
PC Card LED
The PC Card LED glows green when an Actiontec 11Mbps Wireless PC Card is
installed in the Router’s PC Card slot.
PC Card Slots
The Router has two PC Card slots, located on the left side of the Router, as shown
in the figure on the preceding page. These slots can be used with an Actiontec 11
Mbps Wireless PC Card to allow wireless networking, or for possible future
Actiontec products and/or applications.
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Actiontec Wireless-Ready Cable/DSL Router User Manual
Rear Panel
The Router has five ports and a Reset button on its rear panel.
Power
B
S
U
Reset
to
ernet
th
E
to
Computer
odem
M
Modem
(USB)
ernet)
(Eth
Computer
Blue Port (Modem [USB])
The Blue port is used to connect the Router to the Actiontec USB Home DSL
Modem with a USB cable.
Red Port (Modem [Ethernet])
The Red port is used to connect the Router to any Ethernet cable or DSL
modem.
Yellow Port (Ethernet to Computer)
The Yellow port is used to connect the Router to a computer on the home net-
work with the Yellow (Ethernet) cable.
Purple Port (USB to Computer)
The Purple port is used to connect the Router to a computer on the home network
with the Purple (USB) cable.
Black Port (Power)
The Black port is used to connect the Router’s Power cord.
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Chapter 1 Introduction
Reset Button
The Reset button is used to reset the Router. Holding the button down for less
than 10 seconds causes the Router to restart, with all settings remaining intact.
If the Reset button is held for more than 10 seconds, the default settings will be
reloaded onto the Router, and any changes made to the settings must be rein-
stalled on the Router.
Technical Support
Actiontec Electronics, Inc., prides itself on making durable, high-quality, high-
performance products. If you need assistance, the Actiontec Technical Support
Department is always available, 24 hours a day, seven days a week, to provide pro-
fessional support.
Actiontec Electronics, Inc.
760 N. Mary Avenue
Sunnyvale, CA 94085
Technical Support
Phone: 1.888.436.0657
Email: [email protected]
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Actiontec Wireless-Ready Cable/DSL Router User Manual
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Setting Up
the Router
2
The instructions that follow parallel the steps contained in the Intstallation Buddy,
which provides a visual guide to setting up the Router. It is recommended that the user
run the Installation Buddy first, before attempting any other procedures.
To set up the Router, the user must connect it to both a cable or DSL modem and
a computer. After connecting this first computer, other computers can be added
to the network via USB, Ethernet, or wirelessly (see “Connecting Additional
Computers on page 21).
Connecting a Computer to the Router
Connecting a computer to the Router for setup involves three basic steps: initial
setup and plugging in the Router’s Power Cord, connecting the Router to the
cable/DSL modem, and connecting the Router to the computer.
Initial Set Up and Plugging in the Power Cord
1. Insert Disk 1 (Installation Buddy CD) in the CD-ROM drive of the comput-
er. The Installaton Buddy will start automatically. Wait until the following
screen appears, read the onscreen instructions, then click Next.
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Actiontec Wireless-Ready Cable/DSL Router User Manual
2. The next window appears. Answer the onscreen question (Ye s if AOL provides
Broadband Internet access, No if another company provides the access), then
click Next.
3. In the next window, select the type of Internet access provided (Cable or
DSL), then click Next.
Note: To determine what kind of Internet access is provided,
☞
check the modem to see whether it is identified as either cable or
DSL. If no identification exists, check the type of cable that con-
nects to the modem. If the cable is a phone cord, it is a DSL
modem; if the cable is a coaxial cable, it is a cable modem.
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Chapter 2 Setting Up the Router
4. When the next window appears, select the type of connection to be used
between the modem and computer (Ethernet or USB). If only one selection
appears, select it, then click Next.
5. The next window appears, with information regarding Actiontec’s 24-hour, 7-
day-a-week Technical Support. If you have any problems, call 1.888.436.0657.
Click Next.
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Actiontec Wireless-Ready Cable/DSL Router User Manual
6. The next window appears, asking whether the cable or DSL modem has been
connected properly. Read the instructions, answer the question (Ye s or No),
then click Next.
Note: Depending on the configuruation, the window shown in
the figure above may vary.
☞
7. When the next window appears, check the Actiontec Quick Start Kit to ensure
the items onscreen are present, then click Next.
8. In the next window, read the instructions regarding taking the Router out of
its protective plastic bag and placing it a desired location, then click Next.
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Chapter 2 Setting Up the Router
9. In the next window, read the instructions regarding getting the power cord,
then click Next.
Note: Depending on the country, the picture in the figure above
may or may not reflect the type of power cord supplied.
☞
10. The next window appears. Plug the smaller end of the power cord into the
BLACK port on the back of the Router, then click Next.
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Actiontec Wireless-Ready Cable/DSL Router User Manual
11. When the next window appears, plug the larger end of the power cord into a
power outlet, then click Next.
Note: Depending on the country, the picture in the figure above
may or may not reflect the type of power cord and power outlet
being used.
☞
12. The Router powers up. When the next window appears, confirm that the
Power light on the Router glows steadily green (it may take a few moments
for this to occur as the Router goes through its initialization process and the
Power light flickers), then click Next.
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Chapter 2 Setting Up the Router
Connecting to the Modem
1. The following window appears, find the Ethernet cable connecting the com-
puter to your modem, then click Next.
Note: Depending on the type of modem, the picture in the fig-
ure above may or may not reflect the configuration used.
☞
2. When the next window appears, unplug the Ethernet cable from the back of
the computer, then click Next.
Note: An Ethernet port looks similar to a phone jack, but is
slightly larger.
☞
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Actiontec Wireless-Ready Cable/DSL Router User Manual
3. Another window appears. Plug the loose end of the Ethernet cable into the
RED port on the back of the Router, then click Next.
4. Ensure the other end of the Ethernet cable is still plugged into the modem.
The Ethernet cable should now be connecting the modem to the Router.
Connecting to a Computer
Connecting via Ethernet (Recommended)
1. If Ethernet was selected previously (see step 4 in “Initial Setup…”), the fol-
lowing window will appear. Click Next to continue.
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Chapter 2 Setting Up the Router
2. When the next window appears, get the Ye l l ow Ca b l e (Ethernet) from the
Actiontec Quick Start Kit, then click Next.
3. Another window appears. Plug one end of the Ye l l ow Ca b l e (Ethernet) into the
Ye l l ow Por t (Ethernet to Computer) on the back of the Router, then click Next.
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Actiontec Wireless-Ready Cable/DSL Router User Manual
4. In the next window, read the instructions. Plug the other end of the yellow
(Ethernet) cable into an Ethernet port on the back of the computer, then click Next.
Note: An Ethernet port looks similar to a phone jack, but is
slightly larger.
☞
5. Ensure that the LAN light on the Router glows steadily green, as shown in the
following window, then click Next.
6. The following window appears while the Router is being configured. Wait
until the process is completed.
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Chapter 2 Setting Up the Router
7. A Congratulations window similar to the one shown below may appear when
the Router has finished its configuration process, stating that the Router has
been successfully set up and is currently operating properly.
If the window below appears, the Router was not set up correctly. Click
Cancel and run the Installation Buddy again. If the Router cannot be set up
correctly, call Actiontec Technical Support at 1.888.436.0657 for assistance.
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Actiontec Wireless-Ready Cable/DSL Router User Manual
Connecting via USB
1. If USB was selected previously, (see step 4 under “Initial Setup…”), the fol-
lowing window will appear. Click Next to continue.
2. When the next window appears, get the Purple Cable (USB) from the Actiontec
Quick Start Kit, then click Next.
3. Another window appears. Plug the square end of the Purple Cable (USB) into
the Purple Port (USB to Computer) on the back of the Router, then click Next.
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Chapter 2 Setting Up the Router
4. In the next window, read the instructions. Plug the thin, rectangular end of
the Purple Cable (USB) into a USB port on the front or back of the comput-
er, then click Next.
Note: A USB port is shaped like a thin rectangle about 1/4 inch
by 1/2 inch, and may be vertically or horizontally oriented.
☞
5. Ensure that the USB light on the Router glows steadily green, as shown in the
following window, then click Next.
6. The following window appears while the Router is being configured. Wait
until the process is completed.
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Actiontec Wireless-Ready Cable/DSL Router User Manual
7. A Congratulations window similar to the one shown below may appear when
the Router has finished its configuration process, stating that the Router has
been successfully set up and is currently operating properly.
If the window below appears, the Router was not set up correctly. Click
Cancel and run the Installation Buddy again. If the Router cannot be set up
correctly, call Actiontec Technical Support at 1.888.436.0657 for assistance.
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Chapter 2 Setting Up the Router
Connecting Additional Computers
There are three ways to connect the Router to additional computers for network-
ing: USB or Ethernet cable, or wirelessly. Select the type of connection, then follow
the instructions.
Connecting via Ethernet
Note: If the first computer was connected via Ethernet, an
Ethernet hub or switch must be purchased and installed to add
more Ethernet-connected computers to the network. To con-
nect more computers to the network using an Ethernet hub or
switch, see the documentation that came with the hub/switch.
☞
The following procedure assumes that a computer has not already been connected
to the Router via Ethernet.
1. Insert the Connection 1-2-3 CD in the CD-ROM drive of the computer. When
the following window appears, click Next.
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Actiontec Wireless-Ready Cable/DSL Router User Manual
2. Read the instructions in the next window, then click Next.
3. Select Wired in the next window, then click Next.
4. When the next window appears, select Ethernet, then click Next.
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Chapter 2 Setting Up the Router
5. Get the Ye l l ow Ca b le (Ethernet) from the Quick Start Kit, then click Next.
6. The next window appears. Plug one end of the Ye l l ow Ca b l e in the Ye l l ow
Port on the back of the Router, then click Next.
7. When the next window appears, plug the other end of the Ye l l ow Ca b l e into
the Ethernet Port on the back of the computer.
Note: An Ethernet port looks similar to a phone jack, but is
slightly larger.
☞
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Actiontec Wireless-Ready Cable/DSL Router User Manual
8. Ensure that the LAN light on the Router glows steadily green, as shown in the
following window, then click Next.
9. The next window appears as the Router is being located.
10. When the Router is located, a Congratulations window similar to the one
shown below appears.
11. Click Finish. The computer is now connected to the Router with an Ethernet
cable.
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Chapter 2 Setting Up the Router
Connecting via USB
Note: Only one computer can be connected to the Router via
USB. If the first computer has already been connected to the
Router via USB, other computers can only be connected via
Ethernet cable or wirelessly.
☞
1. Insert the Connection 1-2-3 CD in the CD-ROM drive of the computer. When
the following window appears, click Next.
2. Read the instructions in the next window, then click Next.
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Actiontec Wireless-Ready Cable/DSL Router User Manual
3. Select Wired in the next window, then click Next.
4. When the next window appears, select USB, then click Next.
5. Get the Purple Cable (USB) from the Quick Start Kit, then click Next.
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Chapter 2 Setting Up the Router
6. The next window appears. Plug square end of the Purple Cable in the Puple
Port on the back of the Router, then click Next.
7. When the next window appears, plug the rectangular end of the Purple
Cable into the USB Port on the front or back of the computer.
Note: A USB port is shaped like a thin rectangle about 1/4 inch
by 1/2 inch, and may be vertically or horizontally oriented.
☞
8. Ensure that the USB light on the Router glows steadily green, as shown in the
following window, then click Next.
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Actiontec Wireless-Ready Cable/DSL Router User Manual
9. The next window appears as the Router is being located.
10. When the Router is located, a Congratulations window similar to the one
shown below appears.
11. Click Finish. The computer is now connected to the Router with a USB cable.
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Chapter 2 Setting Up the Router
Connecting Wirelessly
Note: Computers to be added to the network wirelessly must
have wireless capabilities (PCI wireless adapter, USB wireless
adapter, etc.).
☞
1. Insert the Connection 1-2-3 CD in the CD-ROM drive of the computer. When
the following window appears, click Next.
2. Read the instructions in the next window, then click Next.
3. Select Wireless in the next window, then click Next.
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Actiontec Wireless-Ready Cable/DSL Router User Manual
4. The following window appears. Read the instructions, then get the wireless card.
4. When the next window appears, insert the PC Card in the upper PC Card
slot on the side of the Router.
5. Another window appears. Ensure the Wireless light on the front of the
Router glows steadily green, then click Next.
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Chapter 2 Setting Up the Router
6. The next window appears as the Router is being located.
7. When the Router is located, a Congratulations window similar to the one
shown below will appear.
8. Click Finish.
9. To connect a non-Actiontec wirless adapter to the Router, enter the following
in the wireless client’s settings:
Network name (SSID): ACTIONTEC
Encryption: None, or disabled
Refer to the documentation that came with the wireless adapter for more
information on how to set the Network name (SSID) and encryption.
The computer is now connected to the Router wirelessly.
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Actiontec Wireless-Ready Cable/DSL Router User Manual
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Using Custom Setup
3
This chapter contains information regarding the custom setup of the DSL Router,
including wireless settings, port forwarding, and DMZ hosting.
Accessing Custom Settings
To access the Custom Setup configuration screens:
1. Open your Web browser. In the address bar type
then press <Enter> on your keyboard.
2. The “Main Menu” screen appears. Select Custom Settings.
3. The “Custom Setup” screen appears. To check all settings, or unsure of which
setting to modify, select Next. To modify a specific configuration, click on its
name in the menu on the left.
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Actiontec Wireless Ready Cable/DSL Router User Manual
Wireless Settings
Selecting Wireless Settings in the “Custom Setup” screen generates the “Wireless
Settings” screen. Modify the wireless capabilities of the Router here.
ESSID
ESSID is the network name assigned to your wireless network. The factory default
setting is “ACTIONTEC.” Although Actiontec recommends you keep the default
value intact, you can change the ESSID value, using any combination of alphanu-
meric characters (i.e., A-Z, a-z, 0-9). All wireless-capable computers included on
the Router’s wireless network must have this same ESSID value. (For the
Actiontec 11 Mbps Wireless PC Card, the ESSID value must be the same as the SSID
value.)
Channel
Channel assigns the frequency band at which the Router communicates. The fac-
tory default value is set to 1.
Wireless Equivalent Privacy
Wireless Equivalent Privacy (WEP) is an encryption method used with the 802.11b
standard to ensure data security over wireless networks. The Router offers three
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Chapter 3 Using Custom Setup
levels of WEP: Off, 64-bit, and 128-bit. If you do not require encryption, Actiontec
recommends you select Off (the factory default setting). Encryption is not
required for wireless operation, and can reduce network performance. If you select
64-bit or 128-bit encryption, click Next to continue WEP configuration.
Off
Selecting Off disables encryption. Selecting this option allows any computer with
wireless capability and the correct ESSID value to join your wireless network.
64-bit WEP
64-bit WEP requires four separate keys. Each key comprises five hexadecimal
digit pairs. A hexadecimal digit consists of an alphanumeric character ranging
from 0-9 or A-F. An example of a 64-bit WEP key is: 4E-A3-3D-68-72. To create a
set of 64-bit WEP keys, enter five hexadecimal digit pairs in each Key text box
(Key 1:, Key 2:, Key 3:, Key 4:). After you activate 64-bit WEP on the Router, a
computer with wireless capability can join the network only if these same keys
are entered in the computer’s wireless encryption scheme.
Note: If the WEP keys on the Router have been changed, the
WEP keys on any wireless clients must also be changed, or they
will not be able to access the Router.
☞
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Actiontec Wireless Ready Cable/DSL Router User Manual
128-bit WEP
128-bit WEP requires one key of 13 hexadecimal pairs. A hexadecimal digit consists
of alphanumeric characters ranging from 0-9 or A-F. An example of a 128-bit WEP
key is: 3D-44-FE-6C-A1-EF-2E-D3-C4-21-74-5D-B1. To create a 128-bit WEP key,
enter 13 hexadecimal digit pairs in the Key: text box. After you activate 128-bit
WEP on the Router, a computer with wireless capability can join the network only
if this key is entered in the computer’s wireless encryption scheme.
Note: If the WEP keys on the Router have been changed, the
WEP keys on any wireless clients must also be changed, or they
will not be able to access the Router.
☞
Note: Not all wireless PC Cards support 128-bit WEP. Ensure
that all PC Cards on your networked computers support 128-bit
WEP before activating.
☞
DHCP Server
Selecting DHCP Server in the “Custom Setup” screen generates the “DHCP Server”
screen. The Router has a built-in DHCP (Dynamic Host Configuration Protocol)
server that automatically assigns a different IP address to each computer on your
network, eliminating IP address conflicts.
The factory default setting is On. To disable the DHCP Server, select Off.
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Chapter 3 Using Custom Setup
Actiontec strongly recommends leaving the DHCP Server option On. If the DHCP
Server option is Off, ensure the IP addresses of the networked computers are on
the same subnet as the IP address of the Router. For more information, see “DHCP
Server Configuration” below.
DHCP Server Configuration
Clicking Next in the “DHCP Server” screen generates the “DHCP Server
Configuration” screen. Change IP address range and DNS server information here.
Beginning IP Address - the IP address at which the DHCP server
starts assigning IP addresses. Actiontec recommends keeping the
factory default setting (192.168.0.2).
Ending IP Address - the IP Address at which the DHCP Server stops
assigning IP addresses. Actiontec recommends keeping the facto-
ry default settings (192.168.0.254).
The beginning and ending IP addresses define the IP address range of the
Router. If the default values are left intact, the Router supplies a unique IP
address between 192.168.0.2 and 192.168.0.254 to each computer on its network.
Note that the first three groups of numbers of the addresses are identical; this
means they are on the same subnet. The IP address of the Router must be on the
same subnet as the IP address range it generates. For instance, if the Router’s IP
address is changed to 111.33.222.1, set the beginning IP address to 111.33.222.2,
and the ending IP address to 111.33.222.254.
DNS Server 1 - the primary DNS server provided by the ISP. If the ISP
provided DNS server information, enter it here. If not, leave the
text box intact.
DNS Server 2 - the secondary DNS provided by the ISP. If the ISP pro-
vided secondary DNS server information, enter it here. If not,
leave the text box intact.
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Actiontec Wireless Ready Cable/DSL Router User Manual
VPN Pass Through
Selecting VPN Pass Through in the “Custom Setup” screen generates the “VPN
Pass Through” window. To allow Virtual Private Networking (VPN) using
IPSec/L2TP (with multiple, client-initiated pass-through sessions), click On. Note
that VPN using PPTP is always on by default.
Port Forwarding
Selecting Port Forwarding in the “Custom Setup” screen generates the “Port
Forwarding” screen. Port forwarding allows certain programs to bypass the
Router’s built-in firewall to access parts of the network (for hosting a Web or ftp
server, for example). To use port forwarding, select one of the Internet services list-
ed, activate it by clicking on its “On” radio button, then enter the IP address of the
computer on the network receiving the selected service.
Advanced Port Forwarding Settings
Clicking Advanced Port Forwarding Settings generates the “Advanced Port
Forwarding” screen. This screen allows the user more control over port forwarding
settings. To configure:
1. Enter the IP port range in the “IP Port Range” text boxes. (If more than 10
ports are needed, Actiontec recommends using DMZ Hosting. See “DMZ
Hosting.”)
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Chapter 3 Using Custom Setup
2. Select the protocol type from the “Protocol” list box.
3. Enter the IP address of the computer on the network to be used as a host, then
click Add. The forwarded ports appear in the “List of Forwarded Ports” text
box.
To remove forwarded ports, highlight them then click Remove.
DMZ Hosting
Selecting DMZ Hosting in the “Custom Setup” screen generates the “DMZ
Hosting” screen. To use DMZ hosting, enter the IP address of the computer on the
network to be used as a DMZ host in the “DMZ Host IP Address” text box, then
click On.
DMZ hosting is used to support online gaming and Internet conferencing services.
These programs usually require multiple open ports, making the network accessi-
ble from the Internet. DMZ hosting symbolically places the DMZ host computer
outside of the Router’s network. Access to network resources is unavailable while
DMZ hosting is active. Actiontec recommends activating DMZ hosting only as long
as necessary.
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Actiontec Wireless Ready Cable/DSL Router User Manual
Status
After configuring the Router, settings can be viewed by selecting Status in the
Main Menu. The “Current Status” screen appears, displaying many of the Router’s
settings. No settings (other than connecting or disconnecting from the Internet)
can be changed from the Current Status screen.
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Using Utilities
4
To access the Routers’ Web-based Utilities, select Utilities from the “Main Menu”
screen. The “Utilities” screen appears.
From this screen, the Web activity log can be viewed, the DSL settings changed, the
Router’s factory default settings restored, and the Router’s firmware upgraded.
Web Activity Log
The Web Activity Log provides information about the Web sites each computer on
the Router’s network has visited. To access the Web Activity Log, select Web
Activity Log from the “Utilities” screen.
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Actiontec Wireless Ready DSL Router User Manual
DSL Settings
To access DSL Settings, select DSL Settings from the “Utilities” screen. The Router’s
VPI, VCI, and Mode settings can be changed from this screen. Actiontec recom-
mends not changing these values without consulting the ISP.
Restore Default Settings
To restore the Router to its factory default settings, select Restore Default Settings
from the “Utilities” screen. When the “Restore Default Settings” screen appears, click
Restore Default Settings. Any changes made to the Router’s settings in the Custom
Setup screens will be lost and the factory default settings will be restored. During
this process, the Router’s power LED flashes and the Router is disabled.
Warning: Do not unplug the power cord from the Router dur-
ꢀ
ing the Restore Default Settings process. Doing so may result in
permanent damage to the Router.
When the Power LED stops flashing and glows steadily green, the Router is fully
operational.
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Chapter 4 Using Utilities
Upgrade Firmware
Selecting Upgrade Firmware in the “Utilities” screen generates the “Upgrade
Firmware” screen. Actiontec periodically posts firmware upgrades to enhance the
Router’s capabilities.
To upgrade the Router’s firmware:
1. Click the link in the “Upgrade Firmware” window and download the upgrade
files to the hard drive of the computer.
2. Double-click on the upgrade file (upgrade.exe).
3. Click Start. The upgrade process begins.
Warning: Do not unplug the power cord from the Router dur-
ꢀ
ing the Upgrade Firmware process. Doing so may result in per-
manent damage to the Router.
4. After the upgrade is complete, unplug the power cord from the Router, then
plug it back in again.
5. When the Power LED stops flashing and glows steadily green, the Router is
fully operational.
6. Reconfigure the Router settings.
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Actiontec Wireless Ready DSL Router User Manual
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Troubleshooting
5
This chapter contains a list of problems that may be encountered while using the
Router, and solutions to overcome the problem.
LAN Connection Failure
ꢀ Ensure the Router is properly installed, the LAN connections are correct, and
the power is on.
ꢀ If an Ethernet cable is being used to connect the Router, ensure that it is a
crossover type cable, not a straight-through cable.
ꢀ
Ensure the LAN LED is on. If not, check the LAN connections.
ꢀ
Ensure the Subnet Mask address is set to 255.255.255.0 by clicking Status in
the “Main Menu” screen.
Cannot Connect to the Internet
ꢀ Ensure both ends of the power cord and yellow or purple cables are proper-
ly connected and the status LEDs on the front panel are working properly.
ꢀ If running Windows 98, check the computer’s TCP/IP settings. Select Start, Run,
then enter
winipcfg
in the “Open” text box. Press Enter on the keyboard. The computer should have
an IP address in the default range (192.168.1.2 through 198.168.1.254).
ꢀ Ensure the Subnet Mask address is set to 255.255.255.0 by clicking Status in
the “Main Menu” screen.
ꢀ Verify the Router’s settings are the same as the computer by clicking Status in
the “Main Menu” screen.
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Actiontec Wireless-Ready Cable/DSL Router User Manual
Time out error occurs when entering a URL or IP Address
ꢀ Verify the computers are working properly.
ꢀ
Ensure the IP settings are correct.
ꢀ Ensure the Router is on and connected properly.
ꢀ
Verify the Modem LED is lit. If not, check all connections
ꢀ Verify the Router’s settings are the same as the computer by clicking Status in
the “Main Menu” screen.
ꢀ Check the cable/DSL modem by attempting to connect to the Internet.
Router and computer will not connect wirelessly
ꢀ Verify the Router is powered up and the wireless card is inserted properly.
ꢀ Ensure there are no other wireless access points in the vicinity.
ꢀ Ensure the wireless card installed in the computer has an SSID identical to
that of the Router. The default ESSID setting of the Router is “ACTIONTEC.”
ꢀ
Ensure the wireless client and the Router are set to the same encryption
scheme.
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Setting Up Static
IP Address
A
To communicate with the Router from a computer on the network (to use the
Web Configuration Utility, for example), the user may have to switch the IP
address settings from DHCP-enabled to static IP, so that the computer and the
Router are on the same subnet.
To set up static IP on a computer, select the operating system and follow the
instructions.
Note: The following procedures are based on the Router’s facto-
ry default IP address. If the Router’s IP address has been
changed, enter the new IP address when instructed to enter an
IP address.
☞
Windows 98 and 98 SE
1. From the desktop, click on the Start button in the lower left corner.
2. From the menu that appears, select Settings.
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Actiontec Wireless-Ready Cable/DSL Router User Manual
3. Another menu appears. Select Control Panel.
4. When the “Control Panel” window appears, double-click Network.
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Appendix A Setting Up Static IP Address
5. The “Network” window appears. In the "The following network components
are installed" list box, locate and double-click TCP/IP.
6. The “TCP/IP Properties” window appears. Select IP Address.
7. In the IP Address tab, make sure the the circle next to “Specify an IP Address”
is selected. When active, a black dot appears in the circle. If the circle already
contains a black dot, leave it alone.
8. Enter the following numbers in the “IP Address” text box:
192.168.0.2
Do not include the periods; they are automatically entered.
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Actiontec Wireless-Ready Cable/DSL Router User Manual
9. Enter the following numbers in the “Subnet mask” text box:
255.255.255.0
Do not include the periods; they are automatically entered.
10. Click OK. The TCP/IP Properties window disappears.
11. In the Network window, click OK. The Network window disappears.
12. The “System Settings Change” window appears, asking whether the computer
should be restarted. Click Ye s .
The computer restarts. It is now set up with a static IP address, allowing the user to
access the Router’s Advanced Setup utility.
Windows Me
1. From the desktop, click on the Start button in the lower left corner.
2. From the menu that appears, select Settings.
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Appendix A Setting Up Static IP Address
3. Another menu appears. Select Control Panel.
4. When the “Control Panel” window appears, double-click Network.
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Actiontec Wireless-Ready Cable/DSL Router User Manual
5. The “Network” window appears. In the “The following network components
are installed” list box, locate and double-click TCP/IP.
6. The “TCP/IP Properties” window appears. Click IP Address.
7. In the IP Address tab, make sure the the circle next to “Specify an IP Address”
is selected. When active, a black dot appears in the circle. If the circle already
contains a black dot, leave it alone.
8. Enter the following numbers in the “IP Address” text box:
192.168.0.2
Do not include the periods; they are automatically entered.
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Appendix A Setting Up Static IP Address
9. Enter the following numbers in the “Subnet mask” text box:
255.255.255.0
Do not include the periods; they are automatically entered.
10. Click OK. The TCP/IP Properties window disappears.
11. If there is a check in the box next to “Detect connection to network media,”
click on it to uncheck the box.
12. In the Network window, click OK. The Network window disappears.
13. The “System Settings Change” window appears, asking whether the computer
should be restarted. Click Ye s .
The computer restarts. It is now set up with a static IP address, allowing the user to
access the Router’s Advanced Setup utility.
Windows 2000
1. From the desktop, click on the Start button in the lower left corner.
2. From the menu that appears, select Settings.
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Actiontec Wireless-Ready Cable/DSL Router User Manual
3. Another menu appears. Select Control Panel.
4. When the “Control Panel” window appears, double-click Network and Dial-
up Connections.
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Appendix A Setting Up Static IP Address
5. In the “Network and Dial-up Connections” window, double-click Local Area
Connection. A number may be displayed after the Local Area Connection. If
there is more than one Local Area Connection listed, locate the one that corre-
sponds to the network card installed in the computer by finding the name of
the network card in the Device Name column.
6. The “Local Area Connection Status” window appears. Select General, then
click Properties.
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Actiontec Wireless-Ready Cable/DSL Router User Manual
7. The “Local Area Connection Properties” window appears. Click General.
8. In the “Components checked are used by this connection” list box, double-
click Internet Protocol (TCP/IP).
9. The “Internet Protocol (TCP/IP) Properties” window appears.
10. In the General tab, make sure the the circle next to “Obtain an IP Address
automatically” is selected. When active, a black dot appears in the circle. If the
circle already contains a black dot, leave it alone.
11. Enter the following numbers in the “IP Address” text box:
192.168.0.2
Do not include the periods; they are automatically entered.
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Appendix A Setting Up Static IP Address
12. Enter the following numbers in the “Subnet mask” text box:
255.255.255.0
Do not include the periods; they are automatically entered.
13. Click OK. The “Internet Protocol (TCP/IP) Properties” window disappears.
14 In the “Local Area Connection Properties” window, click OK. The Local Area
Connection Properties window disappears.
15. Click Close in the Local Area Connection Status window. The window disap-
pears.
16. Close the Network and Dial-up Connections window by clicking on the “x”
button at the upper right corner of the window.
The computer is now set up with a static IP address, allowing the user to access the
Router’s Advanced Setup utility.
Windows XP
1. From the desktop, click on the Start button in the lower left corner.
2. From the menu that appears, select Settings.
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Actiontec Wireless-Ready Cable/DSL Router User Manual
3. Another menu appears. Select Control Panel.
4. When the “Control Panel” window appears, double-click Network
Connections.
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Appendix A Setting Up Static IP Address
5. In the “Network Connections” window, double-click Local Area Connection.
A number may be displayed after the Local Area Connection. If there is more
than one Local Area Connection listed, locate the one that corresponds to the
network card installed in your computer by finding the name of the network
card in the Device Name column.
6. The “Local Area Connection Status” window appears. Select General, then
click Properties.
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Actiontec Wireless-Ready Cable/DSL Router User Manual
7. The “Local Area Connection Properties” window appears. Select General.
8. In the “Components checked are used by this connection” list box, double-
click Internet Protocol (TCP/IP).
9. The “Internet Protocol (TCP/IP) Properties” window appears.
10. In the General tab, make sure the the circle next to “Obtain an IP Address
automatically” is selected. When active, a black dot appears in the circle. If the
circle already contains a black dot, leave it alone.
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Appendix A Setting Up Static IP Address
11. Enter the following numbers in the “IP Address” text box:
198.162.0.2
Do not include the periods; they are automatically entered.
12. Enter the following numbers in the “Subnet mask” text box:
255.255.255.0
Do not include the periods; they are automatically entered.
13. Click OK. The Internet Protocol (TCP/IP) Properties window disappears.
14 In the Local Area Connection Properties window, click OK. The Local Area
Connection Properties window disappears.
15. Click Close in the Local Area Connection Status window. The window
disappears.
16. Close the Network and Dial-up Connections window by clicking on the “x”
button at the upper right corner of the window.
The computer is now set up with a static IP address, allowing the user to access the
Router’s Advanced Setup utility.
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Specifications
B
General
Model Number
GEU404000-01 (Wireless-Ready Cable/DSL Router)
Standards
IEEE 802.3 (10BaseT)
IEEE 802.11b (Wireless, with Actiontec 11Mbps Wireless PC Card installed)
Protocol
CSMA/CD
WAN
USB port for Actiontec’s USB Home DSL modem
Ethernet port for any Ethernet cable/DSL modem
LAN
10/100 RJ-45 port
USB port
Expansion
PCMCIA expansion slots (2)
Speed
LAN Ethernet: 10 Mbps
Wireless: See “Wireless Operating Range”
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Cabling Type
10BaseT: UTP/STP Category 3 or 5
Wireless Operating Range
(with Actiontec 11Mbps Wireless PC Card installed)
Indoors
Up to 30M (100 ft.) @ 11 Mbps
Up to 50M (165 ft.) @ 5.5 Mbps
Up to 70M (230 ft.) @ 2 Mbps
Up to 91M (300 ft.) @ 1 Mbps
Outdoors
Up to 152M (500 ft.) @ 11 Mbps
Up to 270M (885 ft.) @ 5.5 Mbps
Up to 396M (1300 ft.) @ 2 Mbps
Up to 457M (1500 ft.) @ 1 Mbps
Topology
Star (Ethernet)
Certifications
FCC Class B
FCC Class C
CE Mark Commercial
UL
Wi-Fi
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Appendix B Specifications
Environmental
Power Input
External, 12V DC, 1 A
Operating Temperature
0º C to 40º C (32ºF to 104ºF)
Storage Temperature
-20ºC to 70ºC (-4ºF to 158ºF)
Operating Humidity
10% to 85% non-condensing
Storage Humidity
5% to 90% non-condensing
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Glossary
Access Point
A device that allows wireless clients to connect to one another. An access point
can also act as a bridge between wireless clients and a “wired” network, such as
an Ethernet network. Wireless clients can be moved anywhere within the cover-
age area of the access point and remain connected to the network. If connected
to an Ethernet network, the access point monitors Ethernet traffic and forwards
appropriate Ethernet messages to the wireless network, while also monitoring
wireless traffic and forwarding wireless client messages to the Ethernet network.
Client
A desktop or mobile computer connected to a network.
DHCP (Dynamic Host Configuration Protocol)
A protocol designed to automatically assign an IP address to every computer on
your network.
DNS (Domain Name System) Server Address
Allows Internet host computers to have a domain name and one or more IP
addresses. A DNS server keeps a database of host computers and their respective
domain names and IP addresses so that when a user enters a domain name into
a Web browser, the user is sent to the proper IP address. The DNS server address
used by computers on the home network corresponds to the location of the DNS
server the ISP has assigned.
DSL (Digital Subscriber Line) Modem
A modem that uses existing phone lines to transmit data at high speeds.
Encryption
A method to allow wireless data transmissions a level of security.
ESSID (Extended Service Set Identifier)
A unique identifier for a wireless network. Also known as “SSID.”
Ethernet Network
A standard wired networking configuration using cables and hubs.
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Firewall
A method preventing users outside the network from accessing and/or damag-
ing files or computers on the network.
Gateway
A central device that manages the data traffic of your network, as well as data
traffic to and from the Internet.
IP (Internet Protocol) Address
A series of four numbers separated by periods identifying a unique Internet
computer host.
ISP Gateway Address
An IP address for the Internet router. This address is only required when using a
cable or DSL modem.
ISP (Internet Service Provider)
A business that allows individuals or businesses to connect to the Internet.
LAN (Local Area Network)
A group of computers and devices connected together in a relatively small area
(such as a house or an office). A home network is considered a LAN.
MAC (Media Access Control) Address
The hardware address of a device connected to a network.
NAT (Network Address Translation)
A method allowing all of the computers on a home network to use one IP
address, enabling access to the Internet from any computer on the home net-
work without having to purchase more IP addresses from the ISP.
PC Card
An adapter that inserts in the PCMCIA slot of a computer, enabling the communi-
cation with the Router.
PPPoE (Point-to-Point Protocol over Ethernet)
A method of secure data transmission.
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Glossary
Router
A central device that manages the data traffic of your network.
Subnet Mask
A set of four numbers configured like an IP address used to create IP address
numbers used only within a particular network.
SSID
See “ESSID.”
TCP/IP (Transmission Control Protocol/Internet Protocol)
The standard protocol for data transmission over the Internet.
WAN (Wide Area Network)
A network that connects computers located in separate areas, (i.e., different
buildings, cities, countries). The Internet is a WAN.
WECA (Wireless Ethernet Compatibility Alliance)
An industry group that certifies cross-vender interoperability and compatibility
of IEEE 802.11b wireless networking products and promotes the standard for
enterprise, small business, and home environments.
WLAN (Wireless Local Area Network)
A group of computers and other devices connected wirelessly in a small area.
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Notices
Regulatory Compliance Notices
Class B Equipment
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installa-
tion. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that inter-
ference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by implementing one or more of the following measures:
ꢀ Reorient or relocate the receiving antenna;
ꢀ Increase the separation between the equipment and receiver;
ꢀ Connect the equipment to an outlet on a circuit different from that to
which the receiver is connected;
ꢀ Consult the dealer or an experienced radio or television technician for help.
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Modifications
The FCC requires the user to be notified that any changes or modifications made
to this device that are not expressly approved by Actiontec Electronics, Inc., may
void the user’s authority to operate the equipment.
Declaration of conformity for products marked with the FCC logo – United States
only.
This device complies with Part 15 of the FCC Rules. Operation is subject to the fol-
lowing two conditions:
1. This device may not cause harmful interference;
2. This device must accept any interference received, including interference that
may cause undesired operation.
Note: To comply with FCC RF exposure compliance require-
☞
ments, the antenna used for this transmitter must be installed to
provide a separation distance of at least 20 cm from all persons
and must not be co-located or operating in conjunction with
any other antenna or transmitter.
For questions regarding your product or the FCC declaration, contact:
Actiontec Electronics, Inc.
760 N. Mary Ave.
Sunnyvale, CA 94086
United States
Tel: 408.752.7700
Fax: 408.541.9005
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Limited Warranty
Hardware: Actiontec Electronics, Inc., warrants to the end user (“Customer”) that
this hardware product will be free from defects in workmanship and materials,
under normal use and service, for twelve (12) months from the date of purchase
from Actiontec Electronics or its authorized reseller.
Actiontec Electronics’ sole obligation under this express warranty shall be, at
Actiontec’s option and expense, to repair the defective product or part, deliver to
Customer an equivalent product or part to replace the defective item, or if neither
of the two foregoing options is reasonably available, Actiontec Electronics may, in its
sole discretion, refund to Customer the purchase price paid for the defective prod-
uct. All products that are replaced will become the property of Actiontec Electronics,
Inc. Replacement products may be new or reconditioned. Actiontec Electronics war-
rants any replaced or repaired product or part for ninety (90) days from shipment,
or the remainder of the initial warranty period, whichever is longer.
Software: Actiontec Electronics warrants to Customer that each software program
licensed from it will perform in substantial conformance to its program specifica-
tions, for a period of ninety (90) days from the date of purchase from Actiontec
Electronics or its authorized reseller. Actiontec Electronics warrants the media con-
taining software against failure during the warranty period. The only updates that
will be provided are at the sole discretion of Actiontec Electronics and will only be
Electronics’ sole obligation under this express warranty shall be, at Actiontec
Electronics’ option and expense, to refund the purchase price paid by Customer for
any defective software product, or to replace any defective media with software
which substantially conforms to applicable Actiontec Electronics published specifi-
cations. Customer assumes responsibility for the selection of the appropriate appli-
cations program and associated reference materials. Actiontec Electronics makes no
warranty or representation that its software products will meet Customer’s
requirements or work in combination with any hardware or applications software
products provided by third parties, that the operation of the software products will
be uninterrupted or error free, or that all defects in the software products will be
corrected. For any third-party products listed in the Actiontec Electronics software
product documentation or specifications as being compatible, Actiontec
Electronics will make reasonable efforts to provide compatibility, except where the
non-compatibility is caused by a “bug” or defect in the third party’s product or
from use of the software product not in accordance with Actiontec Electronics
published specifications or user guide.
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Actiontec Wireless-Ready DSL Router User Manual
THIS ACTIONTEC ELECTRONICS PRODUCT MAY INCLUDE OR BE BUNDLED
WITH THIRD-PARTY SOFTWARE, THE USE OF WHICH IS GOVERNED BY A SEPA-
RATE END-USER LICENSE AGREEMENT.
THIS ACTIONTEC ELECTRONICS WARRANTY DOES NOT APPLY TO SUCH THIRD-
PARTY SOFTWARE. FOR THE APPLICABLE WARRANTY, PLEASE REFER TO THE
END-USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE.
Obtaining Warranty Service: Customer may contact Actiontec Electronics
Technical Support Center within the applicable warranty period to obtain warran-
ty service authorization. Dated proof of purchase from Actiontec Electronics or its
authorized reseller may be required. Products returned to Actiontec Electronics
must be pre-authorized by Actiontec Electronics with a Return Merchandise
Authorization (RMA) number marked on the outside of the package, and sent
prepaid and packaged appropriately for safe shipment, and it is recommended that
they be insured or sent by a method that provides for tracking of the package. The
repaired or replaced item will be shipped to Customer, at Actiontec Electronics’
expense, not later than thirty (30) days after Actiontec Electronics receives the
defective product.
Return the product to:
(In the United States)
Actiontec Electronics, Inc.
760 North Mary Avenue
Sunnyvale, CA 94085
Actiontec Electronics shall not be responsible for any software, firmware, informa-
tion, memory data, or Customer data contained in, stored on, or integrated with
any products returned to Actiontec Electronics for repair, whether under warranty
or not.
WARRANTIES EXCLUSIVE: IF AN ACTIONTEC ELECTRONICS’ PRODUCT DOES
NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF
THE PURCHASE PRICE PAID, AT ACTIONTEC ELECTRONICS’ OPTION. TO THE
FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REME-
DIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, TERMS OR
CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF
LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS OR CONDI-
TIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFAC-
TORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGE-
MENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. ACTIONTEC ELECTRONICS
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Limited Warranty
NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT
ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAIN-
TENANCE OR USE OF ITS PRODUCTS.
ACTIONTEC ELECTRONICS SHALL NOT BE LIABLE UNDER THIS WARRANTY IF
ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR
MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUS-
TOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLATION
OR TESTING, UNAUTHORIZED ATTEMPT TO OPEN, REPAIR OR MODIFY THE
PRODUCT, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE,
OR BY ACCIDENT, FIRE, LIGHTNING, OTHER HAZARDS, OR ACTS OF GOD.
LIMITATION OF LIABILITY: TO THE FULL EXTENT ALLOWED BY LAW, ACTION-
TEC ELECTRONICS ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABIL-
ITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR
INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF
ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF
INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN
CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFOR-
MANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCT, EVEN IF ACTIONTEC
ELECTRONICS OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POS-
SIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACE-
MENT,OR REFUND OF THE PURCHASE PRICE PAID, AT ACTIONTEC ELECTRON-
ICS’ OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL
PURPOSE.
Disclaimer: Some countries, states or provinces do not allow the exclusion or limi-
tation of implied warranties or the limitation of incidental or consequential dam-
ages for certain products supplied to consumers, or the limitation of liability for
personal injury, so the above limitations and exclusions may be limited in their
application to you. When the implied warranties are not allowed to be excluded in
their entirety, they will be limited to the duration of the applicable written warranty.
This warranty gives you specific legal rights which may vary depending on local law.
Dispute Resolution: The customer may contact the Director of Technical Support
in the event the Customer is not satisfied with Actiontec Electronics’ response to
the complaint. In the event that the Customer is still not satisfied with the response
of the Director of Technical Support, the Customer is instructed to contact the
Director of Marketing. In the event that the Customer is still not satisfied with the
response of the Director of Marketing, the Customer is instructed to contact the
Chief Financial Officer and/or President.
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Governing Law: This Limited Warranty shall be governed by the laws of the State
of California, U.S.A., excluding its conflicts of laws and principles, and excluding
the United Nations Convention on Contracts for the International Sale of Goods.
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