Ascom
®
Ascom Wireless Solutions
9p23 portable handset
User guide
MkI software release R4B, MkII software release R2D
About The 9p23 Portable Handset User Guide
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The Ascom 9p23 portable handset user guide is organized according to the sections listed below:
Important safety information. Safety considerations for using electronic products.
Guidelines for safe and efficient use. Recommendations for best performance for 9p23 portable handset.
Battery information. Useful information about the 9p23 portable handset rechargeable batteries.
Getting started. How to prepare your 9p23 portable handset for use.
Get to know the 9p23 portable handset. Features and functions available on the 9p23 portable handset.
Basic operation. Placing and answering calls, Speed Dial, volume control, and microphone Mute during a call.
Enhanced Digital Integration operation. Routine operations and features of this configuration.
Mobility Server operation. Routine operations and features in supported installations.
In Call Menu operation. Menu functions of the 9p23 portable handset during an active call.
Using In Call Menu features. Descriptions of features such as transfer, hold, and conference.
Menu options.Access and navigation of the 9p23 portable handset menus and options.
Menu Descriptions. Menus and settings available on the 9p23 portable handset.
Short Message Service. Information about text messages and user options for systems configured for SMS.
Mobile Data Services Transmission of mobile data to other wireless devices or systems.
Advanced Nurse Call System Integration Functions and options when integrated with a nurse call system
Custom ring tones. How to program custom ring tones.
Problems you can solve.Troubleshooting reference table.
Note on Illustrations
Handset display illustrations are approximations of the actual 9p23 portable handset display. Illustrations of
handset displays indicate selected submenu categories with brackets, as represented here: <Language>.
Guidelines For Safety And Efficiency
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Please observe all necessary safety precautions when
using the 9p23 portable handset.
Do not attempt to disassemble the handset. Doing so will
void the warranty. Service should be performed only by
authorized service centers.The 9p23 handset does not
contain consumer serviceable components.
Save this manual. It includes important safety
information and operating instructions. Save all
instructions for future reference.
Do not allow children to play with the product packaging
material as some materials may present a choking
hazard.
Before using the 9p23 portable handset, please follow
the operating instructions and adhere to all warnings
and safety precautions located on the product and in the
user guide.
Chemical resistance
The alpha and numeric characters printed on the
exterior of the 9p23 handset have been tested and found
resistant to chipping, fading or wearing off when the
handset is treated with common cleaners
and disinfectants or perspiration.The following
chemicals have shown no harmful effect:
• 3% Hydrochloric Acid
Do not expose the handset to extreme temperatures.
Do not expose the handset to open flame.
Do not allow heavy objects to fall on the handset.
• M-alcohol (70% Methylated Ethanol)
• 60% Chlorhexidin 0.5mg/ml
Do not use auxiliary equipment with the 9p23 portable
handset which is not exclusively recommended by the
manufacturer.The use of any auxiliary equipment not
recommended by the manufacturer may result in fire,
electric shock, or injury, and will void the warranty.
The glass which covers the 9p23 portable handset
display is classified as “hard coat grade” and has not
shown any degradation when exposed to the following
chemicals:
• Methyl Alcohol (50%)
• Ethyl Alcohol (50%)
• Soap Aqua Solution
Connect AC (power supply) to the desktop battery
charger only to designated power sources as marked on
the product.
• Toluene
• Acetone*
• Benzene
Remove the electrical cord from an outlet by pulling
gently on the AC adapter, not by pulling the cord.
• Ethylene Dichloride
Position the electrical cord to the AC power supply where
it is least likely to be subjected to damage or stress.
Important: Read this information before using your 9p23
portable handset.
Unplug the battery charger from a power source before
cleaning the handset to reduce risk of electric shock.
This portable handset is one of the most innovative
products ever developed.With it, you can maintain
connectivity to traditional phone services while
Use a soft cloth to clean the handset.
remaining mobile around the work environment. For the
safe and efficient operation of your handset, observe
the guidelines in this manual.Your portable handset is a
radio transmitter and receiver.When it is on, it receives
and sends out radio frequency (RF) energy.The handset
operates in the frequency range of 1920 to 1930 MHz
and employs commonly used modulation techniques.
Danger! Never alter the AC cord or plug. If the plug will
not fit into the outlet, have a proper outlet installed by a
qualified electrician. Improper connection increases the
risk of electric shock.
* Acetone can be damaging to the plastic casing of the 9p23 portable handset and should not be used (or used with extreme caution).
The plastic casing of the 9p23 portable handset is more sensitive to chemicals than the display.
Guidelines For Safety And Efficiency
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Exposure to radio frequency signals
The FCC has granted an equipment authorization for
this Ascom 9p23 portable handset with all reported
SAR levels evaluated as in compliance with the FCC
RF emissions guidelines. SAR information on this 9p23
portable handset is on file with the FCC and can be found
after searching on FCC ID O4M9p23.
This portable handset is designed and manufactured
not to exceed the emission limit for exposure to
radio frequency (RF) energy set by the Federal
Communications Commission (FCC) of the U.S.
Government and Canada.These limits are part of
comprehensive guidelines and established permitted
levels of RF energy for the general population.These
guidelines are based on the safety standards previously
set by both U.S. and international standards bodies.
These standards include a substantial safety margin
designed to assure the safety of all persons, regardless
of age and health.The exposure standards for wireless
mobile telephones employs a unit of measure known as
the Specific Absorption Rate, or SAR.The SAR limit set
by the FCC and Canada is 1.6W/kg averaged over one
gram of tissue.
Most modern electronic equipment (for example,
equipment in hospitals and cars) is shielded from RF
energy. However, RF energy from telephones may affect
some electronic equipment.
Children
Do not allow children to play with your handset. It is not
a toy. Children could hurt themselves or others. Children
could also damage the handset. Product packaging
material is often small and may present a choking
hazard.
Tests for SAR are conducted using standard operating
positions specified by the FCC with the handset
transmitting at its highest certified power level in all
tested frequency bands.Although the SAR is determined
at the highest certified power level, the actual SAR level
of the handset while operating can be well below the
maximum value.This is because the handset is designed
to operate at multiple power levels.
Potentially explosive atmospheres
Turn the portable handset off when in an area with a
potentially explosive atmosphere. It is rare, but the
handset or its accessories could generate sparks. Sparks
in such areas could cause an explosion or fire resulting in
bodily injury or death.
Before a telephone model is available for sale to the
public, it must be tested and certified to the FCC that it
does not exceed the limit established by government-
adopted requirement for safe exposure.The tests are
performed in positions and locations (for example, at
the ear and worn on the body) as required by the FCC for
each model.The highest SAR value for this handset when
tested for use at the ear is 0.076 W/kg, and when worn
on the body is 0.018 W/kg. (Body worn measurements
differ among handsets depending upon available
accessories and the FCC requirements.) While there
may be differences between the SAR levels of various
handsets and at various positions, they all meet the
government requirement for safe exposure.
Areas with a potentially explosive atmosphere are often,
but not always, clearly marked.They include fueling
areas, (such as gas stations), below deck on boats, fuel
or chemical transfer or storage facilities, and areas
where the air contains chemicals or particles (such as
grain, dust, or metal powders).
Do not transport or store flammable gas, liquid, or
explosives in any compartment of a vehicle which also
contains the handset and accessories.
In the U.S., vehicles powered by liquefied petroleum
gas (such as propane or butane) must comply with
the National Fire Protection Standard (NFPA-58).
For a copy of this standard, contact the National Fire
Protection Association, One Batterymarch Park, Quincy,
Massachusetts 02269,Attention: Publication Sales
Division.
For body worn operation, to maintain compliance with
FCC RF exposure guidelines, use only Ascom approved
accessories.When carrying the handset while it is on,
use only the specific Ascom belt clip that has been tested
for compliance.
Use of non-Ascom approved accessories may violate the
FCC RF exposure guidelines and should be avoided.
Guidelines For Safety And Efficiency
Battery Information
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Operation procedures
New batteries
In the U.S., telephones are subject to the rules and
regulations of the FCC. Following these rules will help to
eliminate confusion, ensure the most efficient use of the
existing frequencies, and result in a smoothly functioning
radio network.The following offenses are punishable by
fine, imprisonment, or both:
• Use of profane, indecent, or obscene language.
• Transmission of a false distress signal or call.
• Willful or malicious interference with any other radio
communications.
• Refusal to yield a channel or radio frequency when
informed that it is needed for an emergency call.
Emergency calls have priority over all messages.
• Adjustment of the equipment by anyone other than a
qualified licensed technician.
The battery for a new 9p23 portable handset is not fully
charged.The battery should be fully charged prior to the
first use of the handset.
Battery use and care
A rechargeable battery has a long service life, if treated
properly.
• Do not leave a battery where it could be subjected to
extremely high temperatures, such as inside a car on a
hot day.This could reduce the battery’s capacity.
• Do not allow the metal contacts on the battery to touch
another metal object.This could short-circuit and
damage the battery.
• Do not attempt to take a battery apart.
• Do not expose a battery to open flame.This could
cause the battery to explode.
FCC requirements
• Do not charge a battery when the ambient room
temperature is above 104°F or 40°C or below 41°F or
5°C.
• Do power the handset off before removing the battery.
• Do use only adapters provided by Ascom which
are supplied with the battery charger. Using a different
adapter could be dangerous and voids
the warranty.
This equipment has been tested and found to comply
with the limits for a Class A digital service, pursuant
to Part 15 of the FCC Rules.These limits are designed
to provide reasonable protection against harmful
interference when the equipment is operated in a
commercial environment.
This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instruction manual, may cause
harmful interference to radio communications. Operation
of this equipment in a residential area is likely to cause
harmful interference, in which case the user will be
required to correct the interference at his or her own
expense.
Battery charging times
The desktop and rack chargers charging time are
approximately 1-2 hours (900 mAh battery).
IC requirements
The term “IC:” before the radio certification number only
signifies that Industry of Canada technical specifications
were met.
Warranty notification
Do not disassemble the handset. Disassembling the
handset voids the warranty.The 9p23 portable handset
contains no consumer serviceable components. Service
should be performed only by authorized service centers.
9p23 portable handset battery
Getting Started
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Battery installation
Figure 1 1
Side view of 9p23 portable handset
1. Attach the battery to the back of the handset by
sliding the tabs on the battery into the appropriate
slots on the handset, then press down firmly (see
Figure 1.1).
2. While holding the battery firmly against the handset,
push the battery lock tabs located on the bottom of
the handset outward to the “locked position” (see
Figure 1.2) to secure the battery.
3. To remove the battery, while holding the battery
firmly against the handset, push the battery lock
tabs inward, to the “unlocked” position and pull the
battery off the handset.
Figure 1 2
Bottom view
Charge the battery
Battery lock tabs
The desktop charger will charge the battery while it
is attached to the handset as well as charge a single
battery pack by standing the battery pack in the
compartment of the desktop charger.The battery should
be fully charged before using the 9p23 portable handset.
Locked position
Charge the battery when attached to the handset
1. Connect the AC adapter to the desktop charger (see
Figure 1.3).
Unlocked position
2. Plug the AC adapter into a wall outlet.
3. Place the handset into the desktop charger (see
Figure 1.4).The red indicator light located on the
bottom right corner of the desktop charger indicates
charging is in progress when the handset is properly
seated on the desktop charger.
Figure 1 3
Desktop charger
4. A green indicator light on the desktop charger
indicates the 9p23 portable handset is fully charged
when the handset is properly seated on the desktop
charger.
The available rack charger is similar to the desktop
charger. For more information, please refer to theAscom
RC23 Charging Rack Installation Guide.
Figure 1 4
Getting Started
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The 9p23 portable handset is delivered with the standard
belt clip. If there is a need to replace the belt clip, see
instructions below.
Figure 2 1
Step one: remove the belt clip
Belt clip
To detach the belt clip from the handset:
1. Loosen the retention screw of the belt clip from the
handset (see Figure 2.2).
2. Slide the metal clip upward in the slot
(see Figure 2.3).
Step two: attach the belt clip
To attach the belt clip to the handset:
1. Slide the metal bar on the clip into the molded slot on
the back of the handset until it snaps into place (see
Figure 2.1).
Figure 2 2
Retention screw
2. Tighten the retention screw to secure the belt clip
onto your handset (see Figure 2.2).
The radio frequency (RF) performance of the 9p23
portable handset will degrade significantly when the belt
clip is removed or modified. Do not remove or modify the
belt clip for normal use without first consultingAscom.
Figure 2 3
The Ascom 9p23 Portable Handset
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Figure 3 1
Alarm
Volume
Indicator light
Mute button
Soft keys
Scroll key
Off hook/power off
Speakerphone
On hook/power on
Desktop charger indicator
Display Indicators
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Indicator light functions
The color and state of the indicator light is located
on the upper left side of the front of the 9p23 portable
handset.
Slow flashing red
Low Battery, No System, or No Access. See “Problems
You Can Solve”, page 42.
System Indicator icon Static icon indicates handset locked
to a system; blinking icon occurs when not locked. Handset
will only lock to systems for which it has been programmed.
Rapid flashing red
9p23 portable handset is receiving a call.
Off Hook icon Flashes when connecting to network
(dialing) or receiving call, and stays on during a call.
Steady green
Warning Mute icon Indicates muted warning tones.
9p23 portable handset is receiving power from an
external source, such as a charger.
Ring Mute icon Indicates muted ring tone. Warning Mute
and Ring Mute icons displayed together indicate silent mode.
Slow flashing green
9p23 portable handset is in Standby mode (registered to
a system), ready to place and
Missed calls icon Indicates unanswered calls.
receive calls.
Text Message icon Indicates new text message.
Voice Mail icon Indicates new message.
Rapid flashing green
9p23 portable handset is in Talk mode or in use.
Headset icon Hands-free headset is attached.
Battery Status icon Shows relative charge level of battery.
Solid black icon indicates full charge. Blinking empty icon
indicates low charge.
Indicator light
Battery Charging icon Indicates receipt of power from
an external source, such as a charger. Blinking full icon
indicates that charging is complete. Battery Charging icon
appears in place of Battery Status icon.
Multiple Line Appearance (MLA) icon Indicates active line
when system is configured for Enhanced Digital Integration
or Mobility Server. MLA icon appears as 1,2,3, or 4
depending on line in use and system configuration. Blinking
MLA icon indicates line is on hold.
Keypad Lock icon Indicates keypad is locked.
Key Functions
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Figure 4 1
Left Soft Key
Right Soft Key
Off Hook key
This blue key performs positive functions, including
powering on the 9p23 portable handset. It also takes the
handset off hook when pressed, providing a dial tone.
• Press and hold to power the handset on.
• Enter a telephone number and press to make a call.
• Press to hear a dial tone before dialing.
• Press to answer a call.
Speakerphone Key
Soft keys
The 9p23 portable handset features soft keys which
are used to select menu options and initiate handset
functions. Press these keys to perform the function
indicated by the text in the handset’s display.
On Hook key
The gray On Hook key performs negative functions,
including powering off the 9p23 portable handset. It also
puts the handset on hook when pressed to cancel a dial
tone or end an active call (hang up).
• Press and hold to turn the 9p23 handset off.
• Press to end a call.
Speakerphone key
The gray speaker key initiates the Speakerphone
function when the 9p23 portable handset is off hook.
• Enables loudspeaker function during an active call.
• Display will indicate that Speakerphone is active.
Scroll key
The black Scroll key performs the up and down scrolling
function, allowing users to navigate through menu
options that appear in the display.
Figure 4 2
Volume buttons
Figure 4 3
Alarm
button
Alarm button
Use to quickly call a pre-defined number and/or send
a data alarm* to the messaging system.The Alarm
button also allows a long press to display Interactive
Communication Services (ICS) templates.
Mute
button
Staff Assist mode:
Volume buttons
• Press twice to activate the alarm. If a predefined alarm
number is configured, the call with be placed in the
loudspeaker mode.
Adjusts earpiece and speaker volume. Press the top
Volume button to increase volume and the bottom
Volume button to decrease volume.
In Speed Dial mode:
Mute button
• Press once to immediately activate the alarm. If a
predefined alarm number is configured, the call will be
placed in normal mode.
Mutes the ring tone (see Figure 4.3).
• Press to temporarily mute the ringer while receiving an
incoming call.
• Press to temporarily mute the microphone.
Long Press:
• Press and hold for approximately 2 sec. to display
available ICS templates.
*Software and hardware dependent.
Basic Operation
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Re-dial
Figure 5 1
The 9p23 portable handset stores the last 20 numbers
dialed. From the Standby mode display (see Figure 5.1),
press the up arrow of the Scroll key twice to display the
last number dialed or use the Scroll key to browse all
dialed numbers on the list. Once the desired handset
number is displayed, press the Off Hook key to dial the
number.
Power on
Press and hold the blue Off Hook key.An audible tone
The number may need to be edited before dialing. For
instance, dialing“9”for an outside line.
ascom
is heard, and
appears on the display. Once the
handset is powered on, the Standby mode display is
visible (see Figure 5.1).The System Indicator icon will be
steady when the handset is locked to the system.
Figure 5 2
Power off
Press and hold the gray On Hook key until a tone is
sounded. Once the handset is powered off, the main
Standby mode display is no longer visible.
Place a call
The handset must be powered on and locked to a
system. Place a call using one of two methods:
Retrieve messages
Receipt of a message is indicated with a ring tone and by
displaying a Text Message or Voice Mail icon.
1. Press the Left Soft key to enter the menu.
Option 1
Press the Off Hook key to hear a dial tone, then dial the
number.The number being dialed will appear in the
display.
2. Press the Left Soft key to select Messages.
3. Use the Scroll key to choose from the Messages
menu options: Inbox,Voice Mail, Send New Msg,
Delete All, Options*.The active menu option is
highlighted in brackets (see Figure 5.2).
Option 2
Dial the number, then press the Off Hook key.To erase an
incorrectly entered digit while dialing, press the up arrow
on the Scroll key.
4. Use the Left Soft key to choose Select from the
available options.This will present the function
options for that item.
End an active call
To end an active call, press the On Hook key.
Text messages
Answer an incoming call
1. An audible ring tone and the text message indicate
when a new text message is received.
Press the Left Soft key to choose Accept from the menu
options displayed or press the Off Hook key.
2. To read stored text messages, use the Left Soft
key to select Inbox from the Messages menu.Text
messages will be displayed in the order they were
received. Use the up and down arrows of the Scroll
key to view all text messages in the list.
Decline an incoming call
Press the Right Soft key to choose Decline from the
menu options displayed.
*Please see the Short Message Service (SMS) section for additional details.
Basic Operation
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Voice Mail options
Recall a Phone Book entry
When the 9p23 portable handset is programmed to
access a Voice Mail system the option “Connect to Voice
Mail” is presented (see page 30 for more information).
Use the Left Soft key to select Menu press the Left Soft
key to select Messages. Use the up and down arrows of
the Scroll key to browse to Voice Mail, then use the Left
Soft key to select this option.“Connect to Voice Mail” will
appear in the display. Press the Left Soft key to connect
to the Voice Mail system and access messages.
See page 32 for instructions on entering numbers into
the 9p23 Phone Book.The following instructions assume
that the user has already established Phone Book
entries.
To browse* the 9p23 handset Phone Book:
Option 1
When the handset is in Standby mode, use the Right Soft
key to choose Search. Use the Left Soft key to select
Browse, then use the up and down arrows of the Scroll
key to browse backward or forward from any entry in the
Local Phone Book. Once the desired name is displayed,
press the Off Hook key to dial the number.
Mute ring tone
To Mute the ring tone when receiving an incoming call,
press the Mute button (see Figure 4.3).Answer the
muted incoming call by using the Left Soft key to choose
Accept.
Option 2
Adjust speaker volume
The Volume buttons on the left side of the handset adjust
earpiece and speaker gain during a call.
Use the Left Soft key to choose Menu, then use the down
arrow of the Scroll key to scroll to the Phone Book menu.
Use the Left Soft key to select the Phone Book menu,
then use the Left Soft key to select the Search option
from the menu options listed. Use the Left Soft key to
select Browse and use the up and down arrows of the
Scroll key to browse forward or backward from any
entry in the Local Phone Book. Once the desired name is
displayed, press the Off Hook key to dial the number.
Pause dialing
When it is necessary to dial a separate number or
series of numbers to access an outside line or to dial
a voice mail system password, the 9p23 allows for a
pause between dialed digits. Use the down arrow of
the Scroll key (a dashed line “ - “ will appear in the
display) to establish a pause, which suspends dialing
for approximately 2 sec. before sending the next series
of tones. Once the digits are entered with the necessary
pauses, press the Off Hook key to automatically dial the
numbers and complete the call.
Option 3
Use the Left Soft key to choose Menu, then use the down
arrow of the Scroll key to Scroll to the Phone Book menu.
Use the Left Soft key to select the Phone Book menu,
then use the Left Soft key to select the Search option
from the menu options listed. Enter a name using the
corresponding alpha characters on the keypad.A space
character should separate the first name and last name.
Then choose Confirm with the Left Soft key to display the
handset number. Use the up arrow of the Scroll key to
backspace or delete characters. Once the desired name
is displayed, press the Off Hook key to dial the number.
Low battery alert
When the battery reaches its lowest
operational power level, a “Battery Low”
warning will flash on the display, the
blinking Battery Status icon will appear
and the indicator light at the top of the
handset will flash red. Following this alert, the handset
will automatically shut off in three minutes.To silence
the audible low battery alert, press the Mute button.The
Warning Mute icon will appear.
*Can not browse the Central Phone Book.
Basic Operation
1ꢁ
Option 4
Option 1
Use the Left Soft key to choose Menu, then use the down
arrow of the Scroll key to Scroll to the Phone Book menu.
Use the Left Soft key to select the Phone Book menu,
then use the Left Soft key to select the Search option
from the menu options listed. Enter the first character
of the name, with a space character separating the first
and last name, then use the Left Soft key to choose
Confirm.This will display the first name on the stored
list beginning with that character. Use the up and down
arrows of the Scroll key to view all the names beginning
with that character on the list. Once the desired name or
handset number is selected, press the Off Hook key to
dial the number.
Press the Off Hook key to dial.
Option 2
Use the Left Soft key to select in order to Edit or Delete
the selected entry. (see page 32 for more information
about editing Phone Book entries).
Speed Dial
See page 32 for instruction on how to set up and store
Speed Dial numbers in the 9p23 portable handset’s Local
Phone Book.
Stored handset number entries can be assigned a Speed
Dial number from 0 to 9. From Standby mode, use the
keypad to enter the Speed Dial number, then press the
Off Hook key to recall the memory entry. Use the Left Soft
key to select Connect or press the Off Hook key again to
dial the number in the display.
Figure 6 1
Mobile data services
Mobile data services allow the 9p23 handset the ability
to transmit mobile data to other wireless devices or
systems.The user can select predefined Interactive
Communication Services (ICS) templates from the
following locations.
Quick entry recall*
To quickly access a number from the Local Phone Book
while the handset is in Standby mode, press and hold
the corresponding alpha key on the 9p23 keypad to
access the list of names within the search function that
begin with the character you pressed (see Figure 6.1).
Use the up and down arrows of the Scroll key to access
additional names or numbers on the list.
ICS Menu
From this menu, select the desired template and press
Select.
Alarm Button
Continuously press the Alarm button for approximately 2
sec. Scroll to select the desired ICS template and press
Select.
Once the desired name is selected:
Option 1
Press the Off Hook key to dial.
Option 2
Use the Left Soft key to select Options in order to Edit or
Delete the selected entry.To access names or numbers
beginning with a different character while within this
menu, press (but do not hold) the corresponding alpha
key on the handset keypad. Once the desired name is
selected:
*Only available for Local Phone Book.
Basic Operation
1ꢂ
Function
Action
Power the 9p23 portable handset on
Press and hold
Power the 9p23 portable handset off
Place a call
Press and hold
Press , dial number, or dial number, then press
Press , or use the Left Soft key to choose Accept
Press
Answer a call
End a call
Temporarily mute the ringer
To restore ringer sound
Press Left Soft key to select Menu, press
Press Left Soft key to select Menu, press
Press Left Soft key to select Menu or the down arrow of Scroll key
Press lower side Volume button
Enter main menu mode
Decrease speaker volume during a call
Increase speaker volume during a call
Erase the last digit or letter entered
Scroll through menus or menu settings
Call the number shown in the display
Re-dial the last number dialed
Recall a number from memory
Lock the keypad
Press upper side Volume button
Press up arrow of the Scroll key
Press up or down arrows of the Scroll key
Press
Press up arrow of Scroll key twice
Press up arrow of Scroll key once, then enter name
Press Left Soft key to select Menu, then
Press Left Soft key to select Menu, then
Unlock the keypad
Toggle between uppercase and lowercase text
Toggle between numeric/alpha numeric text
Press
Press
key during text entry mode
key during text entry mode
Enhanced Digital Integration
1ꢃ
Standby mode
Figure 7 1
MLA Icon indicates line 1 is active.
While in Standby mode, the MLA icon indicates which
handset line will be active the next time the handset is used
to place a call (see Figure 7.1).
Select Line
To select another line, use the Left Soft key to choose Menu.
Use the Scroll key to navigate to the Settings menu, then
press the Left Soft key to select.
Figure 7 2
In the Settings menu, use the Left Soft key to select Call
Options, then use the Left Soft key to choose Select Line. Use
the Scroll key to view available (idle) lines. Once the desired
line is displayed, use the Left Soft key to choose Connect (see
Figure 7.2).
Answer a call
An incoming call can be indicated by:
• Audible ring tone
• Display message
• Flashing Off Hook icon
• Lighted display
• Flashing red light indicator
• Vibration of handset
Option 1
Ignore the call
Option 2
Press the Off Hook key or the Left Soft key to select Accept.
Option 3
Pressing the Right Soft key to select Decline.
Option 4
Mute the call by pressing the Mute button.
Option 5
Use the Scroll key to review the state of all lines. Select an
idle line to access a new line and generate a new dial tone.To
answer an incoming call on another ringing line, press the Off
Hook key or the Left Soft key to choose Accept.
The options above also apply to call waiting.
EDI configuration is applicable when there is a digital interface to a Nortel orAvaya Private Branch Exchange (PBX).Confirm with the system administrator that
your installation supports enhanced features such as caller line ID and Multiple LineAppearance (MLA).To access features such as transfer, conference, hold,
and reconnect, callback and cancel callback, please refer to the In Call Menu Options section of this guide.
Mobility Server
1ꢄ
Standby Mode
Option 3
When the 9p23 portable handset is in Standby mode, the
MLA icon indicates which handset line will be active the
next time the handset is used to place a call (see Figure
7.1).
Decline the call by pressing the Right Soft key to select
Decline.
Option 4
Mute the call by pressing the Mute button.
Select Line
To select another line, use the Left Soft key to choose
Menu. Use the up and down arrows of the Scroll key to
Scroll to the Settings menu and use the Left Soft key to
select this menu.
Option 5
Use the up and down arrows of the Scroll key to review
the status of all lines. Selecting a non-ringing (idle) line
will access a new line and generate a new dial tone.To
answer an incoming call on another ringing line, press
the Off Hook key or the Left Soft key to choose Accept.
In the Settings menu, use the Left Soft key to select Call
Options, then use the Left Soft key to choose Select Line.
Use the up and down arrows of the Scroll key to view
available (idle) lines. Once the desired line is displayed,
use the Left Soft key to choose Connect (see Figure 7.2).
The options above also apply to call waiting.
Message waiting indication
The 9p23 portable handset is capable of displaying
a Voice Mail icon. In order for the Voice Mail icon to
automatically disappear after listening to messages,
voice mail must be accessed through the Mobility Server
Personal Assistant feature.
Answer a call
An incoming call to the 9p23 portable handset can be
indicated by any or all of the following:
• Audible ring tone
• Display message
• Flashing Off Hook icon
• Lighted display
Consult your system administrator for more information
on the PersonalAssistant feature.
• Flashing red light indicator
• Vibration of handset
If Voice Mail is not accessed through the Personal
Assistant feature of the MS, the Voice Mail icon will not
automatically disappear.The Voice Mail icon must be
manually removed by pressing #, 9,1, #, On, then Off.
Option 1
Ignore the call
Option 2
Answer the call by pressing the Off Hook key or the Left
Soft key to select Accept.
Mobility Server configuration is applicable when there is a PRI interface to the PBX. Confirm with the system administrator that the installation supports en-
hanced features such as caller line ID and Multiple LineAppearance (MLA).To access features such as transfer, conference, hold, and reconnect, callback and
cancel callback, please refer to the In Call Menu Options section of this guide.
In Call Menu Operation
1ꢅ
Depending on the system configuration, either Standard
or Enhanced Digital, control of the In Call menu features
may vary. Based on the current handset system, some
In Call Menu Options may not be available. If the system
configuration is for Mobility Server, please refer to page
19.
Callback
Allows the 9p23 handset to notify users when an
unavailable (busy) dialed number is available.
Cancel Callback
Disables the active callback function.
PBX functions allows users to access features provided
by the PBX (phone switch).These functions are available
only when configured for the users 9p23 handset. See
your system administrator for more information.
Enhanced Digital Integration
EDI configuration is applicable when there is a digital
interface to a Nortel or Avaya PBX.The EDI In Call menu
lets users access features during a call the same way
as with the Standard system configuration. Since EDI
may support up to four lines and allows for each line to
be placed on hold, a blinking line appearance (1, 2, 3 or
4) on the top left of the display indicates which line is on
hold.
The In Call Menu Right Soft key will appear as Transfer,
which allows users to place the current call on hold, dial
a second number or recall one from the Phone Book,
talk to the other caller, and then confirm or cancel the
transfer.
The In Call menu allows users to control features during
a call. In Call menu features are available only during an
active call.To access the In Call menu press the Left Soft
key to select Options and use the up and down arrows of
the Scroll key to Scroll through the menus.
Standard system configuration
Standard system configuration is applicable to analog
and T1 CAS interfaces to the PBX.
The In Call menu allows users to control features during
a call. Features are available only during an active call.To
access the In Call menu press the Left Soft key to select
Options and use the up and down arrows of the Scroll
key to move through the menus.
Select Line
Allows users to select another line. If the system is not
configured for the transfer function, Select Line is a Right
Soft key function that appears as Line and Select Line
will not appear in the Options list.
Hook Flash
Provides the user with a new dial tone. If the system is
not configured for the transfer function, Hook flash is a
Right Soft key function that appears as Flash and Hook
flash will not appear in the Options list.
Conference
Allows users to place the present call on hold, dial
another number and conference the calls together.
Hold
Conference
Places an active call on hold.
Allows users to place the present call on hold, dial
another number and conference the calls together.
Reconnect
Allows users to reconnect to a call on hold.
Hold
Places an active call on hold.
Callback
Allows the 9p23 handset to notify users when an
unavailable (busy) dialed number is available.
Reconnect
Allows users to reconnect to the call on hold.
Cancel Callback
Disables the active callback function.
In Call Menu Operation
1ꢆ
Mobility Server configuration
Transfer
Mobility Server configuration is applicable when there
is a PRI interface to the PBX.The Mobility Server (MS) In
Call menu allows users access to features during a call
the same way as with the standard system configuration.
Since MS configuration may support multiple lines and
allows for each line to be placed on hold, a blinking line
appearance on the top left of the display indicates which
line is on hold.
1. During an active call use the Right Soft key to select
Transfer.
2. Use the keypad to enter the handset number for the
transfer.
3. Use the Left Soft key to select Connect.
4. Confirm or cancel by selecting the Left Soft key for
Yes and the Right Soft key for No.
The In Call menu allows users to control features during
a call. In Call menu features are available only during an
active call.To access the In Call menu press the Left Soft
key to select Options and use the up and down arrows of
the Scroll key to Scroll through the menus.
Standard system configuration
If the system is not configured for the transfer function,
Hook Flash is a Right Soft key function that appears as
Flash and Hook Flash will be unavailable.
Mobility Server and Enhanced Digital Integration
If the system is not configured for the transfer function,
Select Line is a Right Soft key function that appears as
Line and Select Line will be unavailable.
Select Line
Allows users to select another line. If the system is not
configured for the transfer function, Select Line is a Right
Soft key function that appears as Line and Select Line
will not appear in the Options list.
Hold
A call may be placed on hold in one of two ways.
Conference
Allows users to place the present call on hold, dial
another number and conference the calls together.
Option 1 (Standard system configuration)
1. During an active call, use the Left Soft key to select
Options.
Hold
Places an existing call on hold.
2. Use the Scroll key to browse to and select Hold. Use
the Left Soft key to select this option and place the
active call on hold.
Reconnect
Allows users to reconnect to a call on hold.
3. Reconnect to a party placed on hold by pressing the
Off Hook key.The user may alternately be presented
with a dial tone and be required to use the Left Soft
key to select Options.The user will then browse to
Reconnect using the Scroll key, then use the Left Soft
key to select.
Callback
Allows the 9p23 handset to notify users when an
unavailable (busy) dialed number is available.
Cancel Callback
Disables the active callback function.
Option 2 (EDI and MS System Configuration )
1. During an active call, use the Left Soft key to select
Options.
2. Use the Scroll key to browse to Hold then use the Left
Soft key to select this option and place the active call
on hold.
3. To reconnect to a party placed on hold, use the Left
Soft key to select Connect.
In Call Menu Operation
Menu Options
20
Conference
Depending on configuration, some of the following
features may not be available. Check with your system
administrator to determine if your 9p23 portable handset
is enabled for Limited or Full Menu support.
Depending on system configuration, a conference call
can be invoked in two ways.
Option 1. Pre-conference
Used with the EDI interface to Meridian and Avaya PBXs,
and with all analog and T1 CAS PBX interfaces.
1. During an active call use the Left Soft key to select
Options.
The following sections describe each of the 9p23
portable handset menus and the settings available.The
9p23 handset menus enable users to:
• Store and recall handset numbers in memory
• Retrieve voice mail messages
• Read Text messages
• Set up call features
• Change ring tone and other sound settings
• Change other handset settings
2. Use the down arrow of the Scroll key to browse to
Conference and use the Left Soft key to select this
option.
3. Use the keypad to enter the second handset number
for the conference call.
Open main menus
4. Use the Left Soft key to select Connect to complete
the conference call.
To navigate and modify the menu settings, while the
handset is in Standby mode, use the Left Soft key to
select Menu to enter the Main menu navigation (see
Figure 8.1). Use the up and down arrows of the Scroll
key to Scroll through the Main menu structure. Use the
Left Soft key to Select a Main menu option.The six menu
options within the Main menu:
• Interactive Communication Services
• Messages
• Call Info
5. Use the Left or Right Soft keys to confirm or cancel
the transfer by selecting the Left Soft key for Yes and
the Right Soft key for No.
Option 2. Post-conference
Used with the EDI interface to Norstar and with the
Mobility Server configuration.
1. During an active call, use the Left Soft key to select
Options.
• Phone Book
• Sound Setup
2. Use the up and down arrows of the Scroll key to
browse to Select Line, then use the Left Soft key to
select this option.
• Settings
Each of these Main menu options contain submenus that
enable the user to configure different functions.
3. Use the up and down arrows of the Scroll key to
select an idle line.
4. Use the Left Soft key to select Connect.This will
place the original call on hold.
Figure 8 1
5. Dial the telephone number of the second party.
6. Once the call to the second party is connected, use
the Left Soft key to select Options.
7. Use the up and down arrows of the Scroll key to
browse to Conference.
Change handset settings
Once the Main menu is opened, use the Left Soft key to
Select a Main menu option.
8. Use the Left Soft key to choose Select and connect
all parties to the conference call.
1. Use the up and down arrows of the Scroll key to
browse through the list of submenu options.
2. Use the Left Soft key to select the option displayed in
brackets “< >” (see Figure 8.1)
Menu Options
21
Use the steps described previously to view and change
handset settings in all menus.To exit any menu or
submenu without changing settings use the Right Soft
key to choose Back, Cancel or Save.
Figure 9 2
To change a handset setting within a menu or submenu,
use the Left Soft key to Confirm or Save.“Data Saved”
may appear briefly in the display to indicate that handset
settings were successfully changed. If no action is taken
within 30 sec., the handset returns to Standby mode.
8. Use the up and down arrows of the Scroll key to
adjust ring volume.The display will indicate volume
level by the length of the horizontal bar.As the
different volume levels are selected, the handset will
ring once at that volume level.
Depending on configuration, some of the following
features may not be available. Check with your system
administrator to determine if your 9p23 is enabled for
Limited or Full Menu support.
9. Use the Left Soft key to choose Confirm once the
desired ring volume level is selected.The display will
then return to the previous menu.
Use handset menus
10. Use the Right Soft key to select Cancel to return to
the previous menu option or press the On Hook key
to exit the Sound Setup menu.
Follow the steps below to change the ring volume
settings on the 9p23 portable handset.
1. While the handset is in Standby mode, use the Left
Soft key to select Menu.
Menu shortcuts
2. Use the down arrow of the Scroll key until the Sound
Setup option is displayed (see Figure 9.1).
To quickly access Main menus, submenus and setting
options, use the down arrow of the Scroll key when the
handset is in Standby mode to open the Main menu.Then
use the numeric keypad to enter the desired Main menu
number, submenu number and menu setting number.
Figure 9 1
Example
To adjust the 9p23 ring volume, press the following keys
in this order:
Down arrow on Scroll key
Sound Profiles
ꢀ
3. Use the Left Soft key to choose Select and enter the
Sound Setup menu options.
Activate
4. Use the up or down arrows of the Scroll key until the
Sound Profiles option appears in the display and use
the Left Soft key to select this option.
Normal Profile
‚
Ring Volume
5. Use the up or down arrows of the Scroll key until the
Customize option appears in the display and use the
Left Soft key to select this option.
For a complete list of menu and submenu numbers, see
Full and Limited Menu overview sections of this guide.
6. Use the Left Soft key to select Normal Profile from
the options displayed, then again to choose Ring
Volume.
7. The ring volume control panel will appear in the
handset’s display (see Figure 9.2).
Menu Overview
22
Full Menu
ICS
Msg Templates
Add
Edit
Limited Menu
ICS
Msg Templates
Add
Edit
In Call Mode
Left Soft Key - options
1. Select Line or Hook Flash
2. Conference
3. Hold
4. Reconnect
Settings
Display
Contrast
Backlight
Handset Name
Language
English
French
Delete
Delete
Right Soft Key - transfer
Def.Alternates2
Set Primary
Set Secondary
Def.Alternates2
Set Primary
Set Secondary
Spanish
Portuguese
Time and Date
Time Mode
12 hour
24 hour
Off
Date Mode
Mmm dd
mm-dd
Messages
Inbox
Voice Mail
Send New Msg2
Delete All
Options
Voice Mail No.
SMS Reminder
Off
30 sec
1 min
2 min
5 min
SMS Autodelete
Invert Text
Messages
Inbox
Voice Mail
Send New Msg2
Delete All
Call Info
Missed Calls
Received No.
Dialed No.
dd Mmm
dd -mm
yymmdd
mmddyy
ddmmyy
Off
Phone Book
Search
KeyLock Options
Auto Key Lock
Set Password
Call Options
Select Line3
Auto Answer
Answer Options
Select PUN
Administration1
Limit Menu
Msg. Settings
Dial Pause
1 Second
Call Info
Missed Calls
Received No.
Dialed No.
1 Hidden option
Phone Book
Search
Add Number
Delete All
2 Administration configurable
3 MLA enabled
Memory Monitor
2 Seconds
3 Seconds
WFDT4
Prio. Interrupt
Priority 1
4 Wait For DialTone
D Default setting
Sound Setup
Sound Profiles
Activate
Normal Profile
Discreet Profile
Customize
Normal Profile
Ring Volume
C Custom, displayed in handset menu options as
M Mute, displayed in handset menu options as
Priority 2
Alternates
Indirect Send
IMS Settings
IMS Features
Global P. Book
ICS Menu
Avail In Chrger
Alarm Settings
Alarm Type
Press Once
Press Twice
Alarm No.
Emergency Num.
Large Font
SMS + CLID
None
Key Sound
Vibration
Discreet Ring
Discreet Profile
Ring Volume
Key Sound
Vibration
Discreet Ring
Ring Melodies
Internal Call: 1D 2 3 4 5 C M
External Call: 1 2D 3 4 5 C M
Callback: 1 2 3D 4 5 C M
Messages: 1 2 3 4D 5 C M
Voice Mail: 1 2 3 4 5 CD
Speaker Vol.
Attachment Vol
M
ESMS Only
CLID Only
Speakerphone
Headset Type
Normal
Industrial
MkII headset type
Type 1
Type 2
Type 3
Type 4
Tone Send
Reset Defaults
Menu Descriptions
2ꢀ
Edit ICS templates
1. Select Interactive Communication Services main
menu, followed by Msg Templates then Edit.
Some of the following features may not be available
if the 9p23 portable handset is configured for Limited
Menu. Check with the system administrator to learn
whether the handset is configured for Limited or Full
Menu support. For details on Limited Menu Options see
the Limited Menu section of this guide.
2. Select the ICS template you would like to edit.
3. Follow the Add ICS templates directions above to edit
the selected template.
Interactive Communication Services
The Interactive Communication Services allows the 9p23
handset the ability to originate predefined data templates
to other wireless devices and associated groups.
Delete ICS templates
1. Select Interactive Communication Services main
menu, followed by Msg Templates then Delete.
2. Select the ICS template you would like to delete.
Add ICS templates
1. Select Interactive Communication Services main
menu, followed by Msg Templates then Add.
3. The handset will prompt the user to confirm template
deletion. Select Confirm to delete the selected
template.
2. The handset will prompt the user to enter the
template’s menu label.This is the label that is visible
in the ICS menu. Enter the appropriate text and press
Confirm.
Activate ICS templates
Note: the template user prompts will be dependant on
the template configuration.
3. The handset will prompt the user to enter the
template’s text entry prompt.This is the prompt
that is shown to the user at text entry mode when
the ICS template is selected for activation. Enter the
appropriate text and press Confirm.
1. Select ICS main menu.
2. Select the desired ICS template to activate and press
Select.
3. Follow the configured prompts to complete the
template activation.
4. The handset will prompt the user to enter the
template’s destination prompt.This is the prompt
that is shown to the user at destination entry mode
when the ICS template is selected for activation.
Enter the appropriate text and press Confirm.
Figure 10 1
5. The handset will prompt the user to enter the
default message.This is the default message that
is transmitted when the ICS template is activated.
Enter the appropriate text and press Confirm.
6. The handset will prompt the user to select whether
the text entered at activation should start in numeric
mode. Select the appropriate setting and press
Confirm.
Messages Menu
Organizes all messaging options, including text
messaging and voice mail access.
Inbox
The added template will be available in the ICS menu.
Lists previously received text messages. Each item
identifies the index number of a specific message, the
time the message was received, the current status of
the message and the beginning of the message content.
Read any of the messages within the list by pressing the
Left Soft key to choose Open.
Menu Descriptions
2ꢁ
Once a message has been read the status indicator
will change from ‘N’ representing a new message to ‘R’
(see Figure 10.2) indicating that the message has been
read. In the instance where a number identified within
the message was called, the status indicator would
change to ‘C’ indicating the entry was called. See the
Short Message Service section of this guide for more
information about message status indicators.
Options
Access and modify messaging settings.
Voice Mail No.
Configures the access number to connect to any Voice
Mail system with dial-up capability. Numbers can be
stored using the Left Soft key to select Save.
SMS reminder
Offers different interval options for setting the reminder
tones while a message remains unread: 30 sec, 1 min., 2
min. and 5 min.The Off setting will disable the reminder
option. Use the up and down arrows of the Scroll key to
browse to the desired interval options, then use Left Soft
key to confirm.
Figure 10 2
SMS auto delete
This configuration automatically deletes older messages
upon receipt of a new messages.When SMS Auto Delete
is off, the maximum number of messages stored by
the handset is 15 — new messages received will be
rejected.
Voice Mail
Allows access to a predefined Voice Mail number.Voice
Mail access can be established by using the Left Soft key
to select Connect from within the Voice Mail menu upon
establishing a Voice Mail access number. See the Voice
Mail No. option under the Options submenu.
Figure 10 4
Send New Msg
Transmit text messages to other wireless devices
defined in the system.When this option is selected, the
user is prompted to enter the message text then press
Confirm, then enter the destination and press Confirm.
The user may press Back at any time to return to the
previous menu.
DeleteAll
Removes all read messages from the message log list.
Use the Left Soft key to confirm this option and delete all
read messages (see Figure 10.3).
InvertText
Figure 10 3
Inverts incoming messages in the display (see Figure
10.4). Use the up and down arrows of the Scroll key to
select On or Off.The selected option will blink on the
display. Use the Left Soft key to confirm (see Figure 10.5).
Menu Descriptions
2ꢂ
Call Info
Option 1
Missed calls
Use the Left Soft key to select Browse and the Scroll key
to peruse the entries in the Local Phone Book. Once the
desired name is displayed, press the Off Hook key to dial.
View a list of Missed calls.The Missed calls icon will
appear in the display.The Missed calls display shows
an index number identifying the entry (up to 20 entries),
the time or date the call was received, and the telephone
number of the caller.
Can not browse the Central Phone Book.
Option 2
Received No.
Enter names using the keypad (use the up arrow of the
Scroll key to backspace, then delete characters).A space
character should separate the first and last name.Then
use the Left Soft key to select Confirm.With the Central
Phone Book activated, the display will read “Retrieving
Data”. Use the Scroll key to browse the entries, then
press the Off Hook key to dial the number once the
desired name is displayed.
View the last 20 telephone numbers of calls received and
answered. Opening the received number display shows
an index number identifying the entry (up to 20 entries),
the time or date the call was received, and the handset
number of the caller. Use the Scroll key to browse the
numbers, press the Off Hook key to dial.
Dialed No.
Allows users to view the last 20 numbers dialed. Opening
the dialed number display shows an index number
identifying the entry (up to 20 entries), the time or date
the call was received, and the telephone number of the
caller. Use the up and down arrows of the Scroll key to
browse this list, then press the Off Hook key to dial the
desired number.
Add Number
Allows entry of names and handset numbers into the
9p23 Local Phone Book and assign a corresponding
Speed Dial number. Each number may be up to 24 digits
long and each name can be up to 12 characters in length.
1. Select Add Number in the Phone Book menu. Use
the keypad to enter the name to be associated with
the added telephone number. Press the Left Soft key
to confirm. Enter the telephone number to be added
and press the Left Soft key to confirm.
Figure 10 5
2. Select the Speed Dial number or select ‘-’ to store
the entry without a Speed Dial number. Use the Left
Soft key to confirm and store the entry (see Figure
10.7). If an entry cannot be stored, the handset will
give an audible tone and display “Memory Full”.
Figure 10 6
Figure 10 7
Phone Book menu
Search
The 9p23 portable handset offers a Local and a Central*
Phone Book (see Figure 10.6) capable of storing entered,
dialed and received numbers, plus caller ID information
for missed calls. Use the Left Soft key to select the
Search function from the Phone Book menu to search for
specific names stored in the Phone Book.
Menu Descriptions
2ꢃ
DeleteAll
Central Phone Book entries are only available when
Deletes all user-defined entries from the Local Phone
Book. Select Delete All from the Phone Book menu, then
press the Left Soft key to confirm.
configured by the system administrator. Entries cannot
be edited or deleted and are indicated by the Locked icon
below the name.
Memory Monitor
This percentage represents memory used for personal
Phone Book entries.
Figure 11 1
Helpful hints for using the 9p23 Phone Book menu
Prefix Edit
The Missed Calls, Received No., Dialed No. and Re-dial
lists support prefix editing. Use the keypad to enter new
digits, such as a prefix needed to dial an outside line, to
the front of the displayed number. Press the Off Hook
key to call the number, or use the Left Soft key to choose
Save to add the number to the Phone Book.
Sound Setup menu
Configures ring melodies, ring volumes, vibrate settings,
speaker volumes and microphone gains.
Edit a Phone Book entry
Add, replace or delete digits and letters to entries stored
in the 9p23 Local Phone Book.
Sound Profiles
Normal Profile or Discreet Profile activation:
Option 1
1. Select Search in the Phone Book menu.
From Standby mode, press the Speakerphone key,
then use the Scroll key to navigate to Normal Profile or
Discreet Profile. Use the Left Soft key to confirm.
2. Enter a name and use the Left Soft key to select
Confirm to display the corresponding entry. Browse
other entries by pressing the Scroll key.
Option 2
3. Press the Left Soft key to choose Options, scroll to
Edit then choose Select.
From the Sound Setup menu select Sound Profiles, then
use the Left Soft key to select Activate. Use the Left
Soft key to select Normal Profile or Discreet Profile (see
Figures 11.2 and 11.3).
4. Use the keypad to add letters at the end of the name.
5. To replace letters within the name, press the up
arrow of the Scroll key to erase letters, then enter the
new letters.
Figure 11 2
6. Press the Left Soft key to confirm and save changes
or to accept the current entry.
Delete a Phone Book entry
1. Select Search in the Phone Book menu.
Figure 11 3
2. Enter a name and press the Left Soft key to select
Confirm. Use the Scroll key to browse other memory
entries.
3. Press the Left Soft key to choose Options then select
Delete.The display will prompt “Delete Entry?” Press
the Left Soft key to select Confirm.
Menu Descriptions
2ꢄ
Customize
AttachVol.
From the Sound Setup menu select Sound Profiles,
then use the Scroll key to browse to Customize. Use
the Left Soft key to select Option. Under Normal Profile
or Discreet Profile, use the Left Soft key to select the
following options:
Allows users to select the volume of optional handsfree
accessories such as a headset. Use the up and down
arrows of the Scroll key to adjust speaker volume.The
display will indicate volume level by the length of the
horizontal bar.
RingVolume
Adjusts ring volume by using the up and down arrows of
the Scroll key.The display will indicate volume level by
the length of the horizontal bar.As the different volume
levels are selected, the handset will ring once at that
volume level. Once the selection is made use the Left
Soft key to confirm.
Figure 11 4
Key Sound
Allows users to choose whether the keypad buttons click
or are silent when used. Use the Scroll key to select On or
Off.The selected option will blink on the display. Once the
selection is made use the Left Soft key to confirm.
Settings Menu
The Settings menu allows users to configure general and
custom Settings for the 9p23 portable handset. From
within the settings menu, use the Left Soft key to select
Display, Language,Time and Date, Keylock Options or
Call Options.
Vibration
Enables or disables vibration for incoming calls and
messages. Use the Scroll key to select On or Off.The
selected option will blink on the display. Once the
selection is made use the Left Soft key to confirm.
Display
Contrast
Adjusts the brightness of the display characters. Use the
Scroll key to adjust the contrast level, indicated by the
length of the horizontal bar.As levels are selected, the
display will change to the corresponding setting. Select
the desired contrast by pressing the Left Soft key to
confirm.
Discreet Ring
Enables a quieter, discreet ring tone. Use the Scroll key
to select On or Off.The selected option will blink on the
display. Once the selection is made use the Left Soft key
to confirm.
Backlight
Ring Melodies
Configures the display to illuminate when the handset
is in use, or remain off at all times. Use the Scroll key to
select On or Off, which will blink when selected. Use the
Left Soft key to confirm.
Allows selection of ring tones. Each call type can be
assigned a unique pattern or can be muted. Ring patterns
are demonstrated as users scroll through the selections.
See the Custom Ring Tones section of this guide for more
information.The available call types are Internal Call,
External Call, Callback, Messages and Voice Mail.
Handset Name
Allows entry or changing of the handset display name.
In Standby mode, this name appears on the left side of
the display.
SpeakerVol.
Allows users to adjust the earpiece volume. Use the up
and down arrows of the Scroll key to adjust speaker
volume.The display will indicate volume level by the
length of the horizontal bar.Volume can also be adjusted
during a call by using the side Volume buttons (see
Figure 4.2).
Language
Selects display language: English, French, Spanish and
Portuguese. Use the Scroll key to select a language, then
press the Left Soft key to confirm.
Menu Descriptions
2ꢅ
Time and Date
Answer Options
Time Mode
Configures the 9p23 to answer incoming calls by
pressing any key except On Hook. Use the Scroll key to
toggle between Any and Normal, which will blink when
selected. Use the Left Soft key to confirm (see Figure
11.6).
Configures the time format. Use the Scroll key to browse
the time formats, then the Left Soft key to confirm.
Date Mode
Configures date format. Use the Scroll key to browse the
date formats, then the Left Soft key to confirm.
Select PUN (Personal User Number)
Allows selection of eight possible pre-programmed
Keylock Options
Opens a submenu for the following options:
extensions.‘A’ sets the handset to automatically use the
first valid extension.
Auto Keylock
Administration
Locks the keypad if the handset is idle for one minute.
Configures settings and user options and restores factory
default settings.Access the Administration menu from
Standby mode, using the keypad to enter 266344 (CON-
FIG), followed by the down arrow of the Scroll key. Once
the CONFIG code is entered, the Administration menu is
active (see Figure 12.1).This menu is only available to the
system administrator.
Set Password
Sets a 4 digit password required to unlock the handset.
Call Options
Select Line
Allows selection of available lines for outgoing call. Use
the Scroll key to browse available lines, then use the Left
Soft key to confirm.
Figure 12 1
AutoAnswer
Configuration to automatically answer incoming calls
when headset is attached. Use the Scroll key to toggle
between the On and Off options, which blink when
selected. Use the Left Soft key to confirm. (see Figure
11.5).
To access the Administration menu options, while in
Standby mode, use the Left Soft key to select Menu then
use the Scroll key to browse to the Settings menu, then
select with the Left Soft key. Use the Scroll key to browse
to Administration, then select with the Left Soft key.A
submenu with the following options will appear:
Figure 11 5
Limit Menu
Allows configuration of the Limited Menu Options.
Figure 11 6
Msg Settings
Allows configuration of the following options:
Dial Pause. Configures commands for pauses or delay
(“- “) between digits of text messages. Options are
1 sec., 2 sec. and dial tone. Use the Left Soft key to
confirm.
Menu Descriptions
2ꢆ
Prio. Interrupt. Overrides muted ringer for an incoming
priority one or two message. Prio. Interrupt has the
following sub menus:
Figure 13 1
Priority 1. Sets the priority interrupt for incoming
priority one messages. Select ON or OFF by using the
Scroll key and press Confirm to accept.
Figure 13 2
Priority 2. Sets the priority interrupt for incoming
priority two messages. Choose ON or OFF by using the
Scroll key and press Confirm to accept.
Alternates
Determines the visibility of Def.Alternates under the ICS
menu. Choose ON or OFF by using the Scroll key and
press Confirm to accept.
Alarm Settings
AlarmType. Configures the Alarm button for either Press
Once or Press Twice. Use the Left Soft key to select an
option (see Figure 13.1 and 13.2).
Indirect Send
Enables the ability to send new text messages by the
Send New Msg option to the messaging system instead
of directly to the defined wireless device. Select ON or
OFF by using the Scroll key and press Confirm to accept.
Press Once. Automatically dial a pre-defined number
when the Alarm button is pressed once.
PressTwice. Automatically dial a pre-defined number
and communication in loudspeaker mode when the
Alarm button is pressed twice. If headset is in use,
loudspeaker is disabled.
This feature must be enabled by anAscom Support
specialist.
IMS Settings
Allows modification of the following options:
Alarm No. Programs internal or external number dialed
when the Alarm button is pressed. Number must conform
to handset system dialing requirements. Use the Left Soft
key to save.
IMS Features. Sets the visibility and functionality of
mobile-originated IMS features.The default setting is
OFF if an IMS is not configured. Select ON or OFF by
using the Scroll key and press Confirm to accept.
Emergency Num. Sets the Emergency Handset Number,
activating a data Alarm transmission to the messaging
system. Select Emergency Num in the Alarm Settings
menu, enter the number and press the Left Soft key to
choose Save.
Global P. Book. Enables access to the Central Phone
Book. Using the Scroll key, select ON or OFF and press
Confirm to accept.
ICS Menu (Interactive Communication Services)
Enables access to the ICS Menu. Select ON or OFF using
the Scroll key and press Confirm to accept.
Large Font
Displays incoming Caller ID and/or messaging in a larger
(12 pt.) text size. Display text size reverts to the default
size (8 pt.) for all other functions. Options are SMS, CLID,
None, ESMS Only and CLID Only. Use the Left Soft key
to confirm the desired selection or use the Scroll key to
select On or Off. Use the Left Soft key to confirm.
Avail In Chrger. Enables the handset to notify the
messaging system that it is absent when placed in
charger. Select ON or OFF using the Scroll key and press
Confirm to accept.
Menu Descriptions
Limited Menu description
ꢀ0
Consult with your system administrator to determine
Limited Menu or Full Menu configuration.
Figure 13 3
The Limited Menu configuration provides users with
Limited Menu items as defined by the site administrator.
Default items are Messages, Call Info and Phone Book.
Use the Left Soft key to choose Menu, then the Scroll key
to browse menu options and the Left Soft key to select.
Figure 13 4
Figure 14 1
Figure 14 2
Figure 14 3
Figure 13 5 9p23 MkII headset matrix
Setting Manufacturer
Characteristics
Type 1 Ascom #F150068
Type 2 GN Netcom #2120
Type 3 Starkey #T300
Input/output gain
Input/minimal output gain
Input attenuation, significant
output gain
Type 4 David Clark #H6090 Noise canceling, minimal input
attenuation, significant output gain
Figure 13 6
Speakerphone
Use the Scroll key to toggle between On or Off, which will
blink when selected (see Figure 13.6). Use the Left Soft
key to confirm.
Headset type
Configures Normal or Industrial headset compatibility.
See figure 13.5 for headset matrix.
Tone Send
Enables generation of DTMF tones. Use the Scroll key to
toggle between On or Off, which will blink when selected.
Use the Left Soft key to confirm.
Reset Defaults
See page 27 for a list of default settings.“*Reset
defaults* Ok?” is displayed (see Figure 13.4). Use the
Left Soft key to confirm.
Short Message Service
ꢀ1
Consult with your system administrator to determine
support for short text messages.
Message status indicator
The 9p23 portable handset stores up to 15 text
messages.The newest message is labeled “1”. Use
the Scroll key to browse additional stored messages.
Message status is indicated with the letters C, D, N,
or R (see Figure 14.4).
Managing text messages
Upon receipt of a text message, use the Left Soft key
to select Options or use the Right Soft key to close the
message. If no action is taken, messages are stored
and the text message icon appears. If the SMS reminder
option is activated, an audible message notification tone
will sound periodically until the message is opened.To
retrieve stored text messages, follow the steps below.
Figure 14 4
Date of Message
Message Status Indicator
Memory Position
1. From Standby mode, use the Left Soft key to choose
Menu, displaying the Messages menu.
C =Called D =Deferred
N =New R =Read
2. Use the Left Soft key to select Inbox.
The newest messages are displayed first
(see Figure 14.1 and 14.2).
3. Use the Scroll key to preview other messages, which
appear in the order they were received.
4. To display a selected message, use the Left Soft key
to choose Open (see Figure 14.3).
5. Use the Scroll key to view the entire message. When
the message is open, these options are available:
Option 1. Use the Left Soft key to select Options. Use
the Scroll key to browse to Delete, then use the Left
Soft key to confirm.
Option 2. The Right Soft key closes the message.
6. Use the Right Soft key to select Close and return to
the Messaging menu options.
Dial a number within a text message
To dial a handset number that is displayed within the text
message follow the steps below.
1. Open the message then use the down arrow of the
Scroll key to browse to and select the number to be
dialed.The number will blink in the display.
2. Once the desired number is blinking in the display
press the Off Hook key to dial the number.
Advanced Nurse Call System Integration
ꢀ2
Advanced Nurse Call System Integration (ANCSI)
Some of the following features may not be available,
depending on how the 9p23 portable handset is
configured. Check with your system administrator for
additional information.
Priority ringing when Off Hook
The message delivery notification while a user is off hook
mimics the ring patterns listed above using audible tones
in the speech path.The ability to assign these priority
levels is available for all types of ANCSI messages.
The 9p23 portable handset can be configured to
integrate with a nurse call system (NCS) for healthcare
environments.
Callback
With ANCSI, the 9p23 portable handset allows call back
to patient station functionality.When the 9p23 portable
handset receives an ANCSI message, caregivers can
follow the options below.
Receive a nurse call message
When the 9p23 portable handset receives a nurse call
message, caregivers can choose from different options
depending on the NCS and the way it is configured.When
the NCS does not support call back to patient station,
the 9p23 portable handset handles the nurse call as a
normal text message.When received, the new message
is automatically displayed. (For more information, see the
Managing Text Messages section of this user guide).
Option 1
Use the Left Soft key to choose Talk.This option will
enable the user to make a voice connection to the
NCS intercom in the patient’s room. Once there is an
established voice connection to the patient room, the
caregiver can assign pre-defined services via the NCS
using the keypad numbers 1-6, or end the call by using
the Right Soft key to select Release.
Priority ringing
The 9p23 portable handset allows nurse call systems
to include a priority code, which can cause messages
of higher priority to interrupt those of lower priority.
Previously unread messages with a higher priority will
also be listed first in the stored messages log. Each of the
three priority levels has a distinct tone associated with it:
Option 2
The call can be escalated to the pre-assigned secondary
caregiver by using the Right Soft key to select Backup
and forward the message to a backup caregiver, when
the primary caregiver is unavailable or unable to respond
to the patient call.
High priority (Code Message)
Option 3
The message notification tone continues for 2 minutes
before returning to the Idle mode.The pause between
tones is 5 sec.The tone repeats 12 times before the
handset reverts to the Idle mode and the text message
icon is displayed.
The caregiver can select Close by using the down arrow
of the Scroll key to close a message without calling the
room.
Medium priority (StaffAssistance)
The message notification tone continues for 2 minutes
before returning to the Idle mode.The pause between
tones is set to 10 sec.The tone repeats 8 times before
the handset reverts to the Idle mode and the text
message icon is displayed.
Low priority (General Call)
The message notification tone continues for 1 minute
before returning to the Idle mode.The pause between
tones is set to 15 sec.The tone repeats 3 times before
the handset reverts to the Idle mode and the text
message icon is displayed.
Advanced Nurse Call System Integration
ꢀꢀ
Retrieve a stored nurse call message
When unread nurse call messages are available, the Text
Message icon will appear.
Figure 15 1
Figure 15 2
Figure 15 3
From Standby mode, use the Left Soft key to select
Menu. In the Messages menu, use the up and down
arrows of the Scroll key to Scroll to Inbox, then use the
Left Soft key to Select this option. Use the up and down
arrows of the Scroll key to preview the list of stored
messages. Use the Left Soft key to select Open to view
the entire message.
When the message is open, use the Left Soft key to
select Options (see Figure 15.1), and use the up and
down arrows of the Scroll key to Scroll to Delete,
CallBack or Backup. Use the Left Soft key to Select the
desired option (see Figure 15.2).
Message Status Indicator
Memory Position
Date of Message
Delete
Enables caregivers to delete the stored message. Use the
Left Soft key to select Confirm and delete the message.
C =Called D =Deferred
N =New R =Read
Callback
Enables caregivers to make a voice connection via the
NCS intercom in the patient’s room. Use the Left Soft key
to Select this option.
Backup
Enables caregivers to forward the message to an
assigned secondary caregiver. Use the Left Soft key to
Select this option.
Nurse call log
The 9p23 portable handset will store up to 15 nurse call
messages. Unread messages are displayed in order of
priority. Previously read messages are displayed in the
order received.The display will also indicate the status of
the message with the letters
C, D, R or N. (see Figure 15.3).
Custom Ring Tones
ꢀꢁ
Default melodies
Internal Call: Fur Elise. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2e2D2e2D2e2D2e2b2d2c3a7
External Call:Tchaikovsky piano concerto. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2G2f2D4C5f2D5F2f2c2C4A7
Call Back: House rhythm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . e3-1a1e1a1e3-1a1e1-2g2
Messages: door bell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2a1-1e3-3b
Voice Mail: short loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1f1G1F1G1f1G1F1G
Examples of bell sounds
Twin Tone 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0e0c0e0c0e0c
Twin Tone 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0g0b0g0b0g0b
Rolling Slow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2c2e2g2c2e2g
Rolling Quick . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0c0e0g0c0e0g
Loop Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0c0d0e0f0g0c0d0e0f0g
Loop Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0g0f0e0d0c0g0f0e0d0c
Examples of melodies
Rock’n Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2e2C2a2F2d2a2g2e2a2F2d2a
Blues Rhythm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3d4g3F3d5-3-3a3c3a3c3d3
Toccata in D-minor (Bach) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .0g0f5g4g0f0D0d0c4b5c
Nabucco (slave choir). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3F3e4d4a4d3d3c3e4g3g
Wein,Weib, und Gesang. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2a3b3C4d3e3f4F3g2F2e3d3a
Nutcracker (Fairy dance) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2g2e3g3F3D3e4d4c2b2d3c4b
Problems You Can Solve
ꢀꢂ
Problems and possible solutions
The handset does not turn on
Recharge or replace the battery, then remove and
reinsert the battery.
Figure 16 1 - Display messages and explanations
The handset is unable to register to the system. If the problem
persists, notify the system administrator.
The handset doesn’t ring for incoming calls
Check the Sound Setup menu to ensure the handset
is not set for discreet profile. Check the ring volume to
ensure it has not been set for the lowest setting.
Battery power is low. When the handset shuts off, replace the
battery with a fully charged battery, or use an alternate power
source such as a desktop charger.
The handset becomes warm during calls
It is normal for the handset to feel slightly warm during
extended calls.
The battery doesn’t charge to full capacity
Try a different battery.
The handset does not recognize any base station, or the signal is
too weak to make a call. Try again when closer to a base station
or turn the handset off then on. If the problem persists, notify the
system administrator.
No tones when pressing keys during a call
Key sound is turned off by default. If audible tones
are desired, check the key sound setting in the Sound
Profiles submenu.
Audible alert through headset when the battery is low
The battery low alert indicates the battery is reaching
the end of its charge. Do not attempt to make calls at this
time.Turn the handset off and replace the battery.
The text message memory is full and AutoDelete is turned
off. Delete some messages or turn AutoDelete on (For more
information, see Messaging menu, page 30).
For additional information or to purchase accessories in the U.S., call 1-877-71ASCOM (1-877-712-7266)
© 2005 Ascom Corporation
Ascom Wireless Solutions Inc.
598 Airport Blvd, Suite 300
Morrisville, NC 27560, USA
ascomwireless.com
Produced in the United States of America
09-05
All Rights Reserved
The Ascom logo is a trademark of Ascom Corporation in
the United States, other countries or both. Other company,
product and service names may be trademarks or service
marks of others.
Ascom Wireless Solutions (AWS) is the Americas’ market
leading provider of on-site wireless communication solu-
tions, bringing smart integration to existing systems which
enables greater freedom of movement, better service and
increased safety in the workplace. Ascom on-site wireless
solutions make existing systems work smarter through
the integration of complementing, not competing, tech-
nologies. Because Ascom is not limited to one particular
technology, the Ascom solution analysts can customize
unique solutions to meet an organization’s needs, helping
to create a road map for the long-term goal of an all-digital,
wireless facility.
Based in Research Triangle Park, North Carolina, AWS is a
part of the Swiss Ascom Group, an international solution
provider with comprehensive technological know-how spe-
cializing in Wireless Solutions (high-value on-site
communications solutions) and Security Solutions (applica-
tions for security, communication, automation and control
systems for infrastructure operators, public security
institutions and the U.S. army).
AWS01103 r9
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