Read this guide carefully. It is intended to help
you operate and maintain your new cooktop
properly.
If you don’t understand something or need
more help, call:
Before
using your
cooktop
GE Answer Center®
800.626.2000
Keep it handy for answers to your questions.
24 hours a day, 7 days a week
You’ll find them on a label under the cooktop.
Before sending in this card, please write these
numbers here:
Write
down the
model &
serial
Fill out and return the Consumer Product
Registration Card that is packed with this
product. If you cannot find it, please send
in the duplicate card printed in the back of
this guide.
Model Number
numbers
Serial Number
Use these numbers in any correspondence or
service calls concerning your cooktop.
Immediately contact the dealer (or builder)
that sold you the cooktop.
If you
received a
damaged
cooktop
Read this guide. Inside you will find many
helpful hints on how to use and maintain your
cooktop properly. Just a little preventive care on you review our chart of Troubleshooting Tips
You’ll find many answers to common problems
in the Before You Call For Service section. If
Save time
& money
your part can save you a great deal of time and
money over the life of your cooktop.
first, you may not need to call for service at all.
To obtain service, see the Consumer Services
page in the back of this guide.
NEXT, if you are still not pleased, write all the
details—including your phone number—to:
If you
need
service
Manager, Consumer Relations
GE Appliances
Appliance Park
We’re proud of our service and want you to be
pleased. If for some reason you are not happy
with the service you receive, here are two steps
to follow for further help.
Louisville, KY 40225
FIRST, contact the people who serviced your
appliance. Explain why you are not pleased. In
most cases, this will solve the problem.
3
IMPORTANT SAFETY INSTRUCTIONS
WARNING!
For your safety, the information in this guide must be followed to minimize the risk of fire, electric
shock, or to prevent property damage, personal injury, or loss of life.
SAFETY PRECAUTIONS
When using electrical appliances, basic safety
• Use only dry pot holders—moist or damp pot
holders on hot surfaces may result in burns
from steam. Do not let pot holders touch hot
surface unit. Do not use a towel or other bulky
cloth in place of a pot holder. Such cloths can
catch fire on a hot surface unit.
precautions should be followed, including the
following:
• Be sure your appliance is properly installed
and grounded by a qualified installer in
accordance with the provided installation
instructions.
• For your safety, never use your appliance for
warming or heating the room.
• Have the installer show you the location of
the circuit breaker or fuse. Mark it for easy
reference.
• Do not store flammable materials near the
cooktop.
• Use this appliance only for its intended use
as described in this guide.
• Keep the hood and grease filters clean to
maintain good venting and to avoid grease fires.
• Do not attempt to repair or replace any
part of your cooktop unless it is specifically
recommended in this guide. All other
servicing should be referred to a qualified
technician.
• Do not store or use combustible materials,
gasoline or other flammable vapors and
liquids in the vicinity of this or any other
appliance.
• Do not let cooking grease or other flammable
materials accumulate on the cooktop.
• Before performing any service, DISCONNECT
THE COOKTOP POWER SUPPLY AT THE
HOUSEHOLD DISTRIBUTION PANEL BY
REMOVING THE FUSE OR SWITCHING
OFF THE CIRCUIT BREAKER.
• Do not use water on grease fires. Never pick up
a flaming pan. Turn the controls off. Smother
a flaming pan on surface unit by covering the
pan completely with a well-fitting lid, cookie
sheet or flat tray. Use a multi-purpose dry
chemical or foam-type fire extinguisher.
• Do not leave children alone—children should
not be left alone or unattended in an area
where an appliance is in use. They should
never be allowed to sit or stand on any part of
the appliance.
Flaming grease outside a pan can be put out by
covering it with baking soda or, if available, by
using a multi-purpose dry chemical or foam-
type fire extinguisher.
• Do not allow anyone to climb, stand or hang
on the cooktop.
• Clean the cooktop with caution. If a wet
sponge or cloth is used to wipe spills on a hot
surface unit, be careful to avoid steam burns.
Some cleansers can produce noxious fumes if
applied to a hot surface.
• CAUTION: ITEMS OF INTEREST TO
CHILDREN SHOULD NOT BE STORED IN
CABINETS ABOVE A COOKTOP— CHILDREN
CLIMBING ON THE COOKTOP TO REACH
ITEMS COULD BE SERIOUSLY INJURED.
NOTE: We recommend that you avoid wiping
any surface unit areas until they have cooled
and the indicator light has gone off. Sugar
spills are the exception to this. Please see the
Glass Cooktop Cleaning section.
• Never wear loose-fitting or hanging garments
while using the appliance. Be careful when
reaching for items stored in cabinets over the
cooktop. Flammable material could be ignited
if brought in contact with hot surface unit and
may cause severe burns.
When the cooktop is cool, use only the
recommended cleaning cream to clean the
cooktop.
4
SAFETY PRECAUTIONS
• Do not operate the halogen/radiant surface
• Always keep combustible wall coverings,
curtains or drapes a safe distance away from
your counter unit.
units if the glass is broken. Spillovers or
cleaning solution may penetrate a broken
cooktop and create a risk of electrical shock.
Contact a qualified technician immediately
should your glass cooktop become broken.
• Always keep dish towels, dish cloths, pot
holders and other linens a safe distance away
from your counter unit.
• Use care when touching the cooktop.
The glass surface of the cooktop will retain
heat after the controls have been turned off.
• Do not leave paper products, cooking utensils
or food on the cooktop when not in use.
• Avoid scratching the glass cooktop. The
cooktop can be scratched with items such
as sharp instruments, rings or other jewelry
and rivets on clothing.
• Do not touch the surface units. These surfaces
may be hot enough to burn even though they
are dark in color. During and after use, do not
touch, or let clothing or other flammable
materials contact the surface units or areas
nearby surface units; allow sufficient time for
cooling, first.
• Never use the glass cooktop surface as a
cutting board.
• Do not place or store items that can melt or
catch fire on the glass cooktop, even when it
is not being used.
Potentially hot surfaces include the cooktop
and areas facing the cooktop.
• Cook meat and poultry thoroughly—meat to at
least an INTERNAL temperature of 160°F. and
poultry to at least an INTERNAL temperature
of 180°F. Cooking to these temperatures
usually protects against foodborne illness.
• Be careful when placing spoons or other
stirring utensils on glass cooktop surface when
it is in use. They may become hot and could
cause burns.
• Avoid heating an empty pan. Doing so may
damage the cooktop and the pan.
• Never leave the surface units unattended at
high heat settings. Boilovers cause smoking
and greasy spillovers that may catch on fire.
• Do not allow water, other liquids or grease
to remain on the cooktop or control panel.
• Use proper pan size—Select cookware having
flat bottoms large enough to cover the surface
unit’s heating area. The use of undersized
cookware will expose a portion of the surface
unit to direct contact and may result in
ignition of clothing. Proper relationship of
cookware to surface unit will also improve
efficiency. See the Cookware Tips section of
the guide.
• Always heat fat slowly, and watch as it heats.
• Clean only parts listed in this guide.
• Do not stand on the glass cooktop.
• Keep the cooktop clean and free of accumulation
of grease or spillovers which may ignite.
• To minimize the possibility of burns, always
be certain that the controls for all surface
units are at the off position and the entire
glass surface is cool before attempting to
clean the cooktop.
• Never try to move a pan of hot fat, especially
a deep fat fryer. Wait until the fat is cool.
• Only certain types of glass, glass/ceramic,
earthenware or other glazed containers are
suitable for cooktop cooking; others may
break because of the sudden change in
temperature.
• Always keep wooden and plastic utensils and
canned food a safe distance away from your
counter unit. They may become hot and could
cause burns.
• To minimize the possibility of burns, ignition
of flammable materials and spillage, the
handle of a container should be turned toward
the center of the cooktop without extending
over nearby surface units.
5
IMPORTANT SAFETY INSTRUCTIONS
WARNING!
SAFETY PRECAUTIONS
• Teach children not to play with controls or any • Use deep fat thermometer whenever
other part of the cooktop.
possible to prevent overheating fat beyond
the smoking point.
• Always turn the surface units off before
removing the cookware.
• Never leave jars or cans of fat drippings
on or near your cooktop.
• Keep an eye on foods being fried at high or
medium high heats.
• If a combination of oils or fats will be used
in frying, stir together before heating, or as
fats melt slowly.
• When flaming foods under the hood, turn
the fan on.
• To avoid possible damage to the cooking
surface, do not apply the cleaning cream to
the glass surface when it is hot.
• Foods for frying should be as dry as possible.
Frost on frozen foods or moisture on fresh
foods can cause hot fat to bubble up and
over the sides of the pan.
• After cleaning, use a dry cloth or paper towel
to remove all the cleaning cream residue.
• Use little fat for effective shallow or deep-fat
frying. Filling the pan too full of fat can cause
spillovers when food is added.
• Read and follow all instructions and warnings
on the cleaning cream labels.
Read and follow this Safety Information carefully.
SAVE THESE INSTRUCTIONS
6
Features of Your Cooktop
Halogen/Radiant Cooktop
Design
information
2
3
4
5
2
6
(Not all features
are on all models.
Appearance may vary.)
3
9
9
8
8
2
2
7
7
3
6
3
4
5
6
4
5
9
8
2
OFF
HI
7
9
3
LO
6
8
4
5
2
7
3
4
6
OFF
5
HI
N
9
8
LO
2
1
7
3
4
6
5
2
10
11
10
9
8
4
7
Feature Index
Page
10
1
Bridge Burner
2
3
4
5
Radiant Surface Units
8–10
Halogen Surface Unit
8–10, 14
9, 10, 14
3, 24
Halogen Surface Unit Control Knob
Model and Serial Numbers
(under the cooktop)
6
7
8
9
Glass Ceramic Cooktop
11–13, 15, 16
Radiant Surface Unit Control Knob
HOT SURFACE Indicator Light
Surface “UNIT ON” Indicator Light
8–10
8
8
10 Bridge Select Knob
10
10
11 Left Front Surface Unit Control Knob
(use with the burner select knob)
12 Left Rear Surface Unit Control Knob
10
(use with the burner select knob)
7
Using Your Cooktop
Halogen/Radiant Cooktop
At both OFF and HI the control “clicks”
into position. (The halogen controls click in
every position.)
How to set
the controls
In a quiet kitchen, you may hear slight
“clicking” sounds—an indication that the heat
settings you selected are being maintained.
Switching heats to higher settings always results
in a quicker change than switching to lower
settings.
Push the knob in and turn in either direction
to the desired heat setting.
Be sure you turn the control knob to OFF when
you finish cooking.
The surface UNIT ON indicator light will glow
when ANY heat on any surface unit is on.
The halogen/radiant cooktop features heating
units beneath a smooth glass ceramic surface.
The surface units are shown by outlines on
the glass.
Sliding aluminum cookware across the glass
may leave metal marks. These metal marks will
appear as small scratches. They can be removed
with cleaning cream and a razor scraper.
Halogen/
radiant
surface
units
Before you use the cooktop for the first time,
clean it with cleaning cream. This helps protect
the top and makes clean-up easier.
It is safe to place hot cookware on the glass
ceramic surface even when the cooktop is cool.
Avoid sliding pans on the glass cooktop. Pan
NOTE: A slight odor is normal when a new cooktop is edges that are even slightly rough or grit on the
used for the first time. It is caused by the heating of
new parts and insulating materials and will
disappear in a short time.
cooktop can cause scratches on the glass.
Even after the surface units are turned off, the
glass ceramic cooktop retains enough heat to
continue cooking. To avoid overcooking,
remove pans from the surface units when the
food is cooked. Avoid placing anything on the
surface unit until it has cooled completely.
When a surface unit is turned on, coils beneath
the surface unit radiate heat through the glass
to the cookware. The red glow of the coils will
be visible through the glass. It will take the
surface unit a few moments to heat up. The coil
cycles on and off to maintain your selected
control setting. With poor cookware, you will
see frequent cycling of the unit off and on.
Good, flat cookware will minimize the cycling.
The Hot Surface Lights will stay lit until the
cooktop is cooled to approximately 150°F.
It is not unusual for the lights to stay lit for
30 minutes.
Use only flat-bottomed cookware. Do not
let pots boil dry. Overheated metal can bond
to glass cooktop. An overheated copper pot
will leave a residue that will permanently stain
the glass.
8
Although the radiant and halogen surface units
cook very much alike, there are some
differences:
Difference
between
8″ halogen
7″ radiant
6″ radiant
halogen and
radiant
• Halogen units are much brighter than the
radiant units. Radiant units have a dull red
glow.
surface units
9″ halogen
7″ radiant
• Halogen units have radiant coils in the center
that do not glow as brightly as the outer
halogen coils.
Bridge burner
• The halogen knob clicks in every position.
The radiant clicks at OFF and HI.
• The light of the radiant unit is visible at all
“on” settings. The light of the halogen unit will
not be visible at the three lowest settings
although the unit will still be giving low heat.
• Radiant coils take about 10 seconds longer to
glow than halogen units.
The controls for the radiant surface units can
be set anywhere between LO and HI for an
unlimited number of heat settings.With the
infinite switch the coil cycles on and off to
maintain your selected control setting.
Radiant
surface
units
The control knobs must be pushed down to
turn from the OFF position. When the control
knobs are in any position other than off, they
may be turned without pushing down.
Be sure you turn the control knob off when you finish cooking.
You will feel a “click” at the OFF position.
9
Using Your Cooktop
Halogen/Radiant Cooktop
Make sure the pan rests flat on the glass
cooktop and it is not resting on the trim. If you
notice poor cooking performance, move the
pan to make sure it is flat on the cooktop.
Using the
bridge
burner
When the burner select knob points to
BRIDGE, the LEFT knob controls both the left
front surface unit and the bridge area.
Choose pans that match the circle/bridge area
as closely as possible.
When the burner select knob points to FRONT,
the LEFT knob controls the left front surface
unit only.
NOTE: You can create an oblong heated area by
using the left rear unit in addition to the front unit
bridge combination.
You may notice that the knobs that operate the
halogen surface units are slightly harder to turn
than the knobs for the radiant surface units.
This is due to the difference in design between
the two controls.
Halogen
surface
units
• The lowest three settings will produce no
visible evidence of the surface unit being on
although up to 11% of the total wattage is
being generated. On the lowest settings, the
percentage of power may not cause the HOT
SURFACE lights to glow. The UNIT ON
indicator light will glow when either surface
unit is on.
The ten-position halogen control produces the following
variation in cooking power.
Switch
Settings
Brightness
of Lamp
Typical Heater
Power %
• The surface UNIT ON light will glow for all
Position
positions except the OFF position.
HI
10
9
Full
100
76
56
41
30
23
16
11
8
High
• If the halogen/radiant cooktop is connected to
208 volts, you will notice some increase in
cooking times.
8
High
7
Medium
Medium
Low
6
5
4
Low
3
Invisible
Invisible
Invisible
Invisible
2
LO
1
5
OFF
OFF
0
10
Cookware Tips
Halogen/Radiant Cooktop
The following information will help you choose
cookware which will give good performance.
However, do not let these pots boil dry.
Overheated metal can bond to glass cooktops.
An overheated copper bottom pot will leave a
residue that will permanently stain the cooktop
if not removed immediately.
Types of
cookware
Stainless Steel: recommended
Especially good with a sandwich clad bottom.
The sandwich bottom combines the benefits of
stainless steel (appearance, durability and
stability) with the advantages of aluminum or
copper (heat conduction, even heat
distribution).
Porcelain Enamel Covered Cast Iron:
recommended
Good conductivity. As long as the cookware is
covered completely with porcelain enamel, this
cookware is recommended. Cast iron retains
heat, maximizing energy efficiency, and
provides smooth, even heat distribution.
Caution is recommended for cast iron
cookware that is not completely covered with
smooth porcelain enamel, as it may scratch the
glass ceramic cooktop.
Aluminum: heavy weight recommended
Good conductivity. Aluminum residues
sometimes appear as scratches on the cooktop,
but can be removed if cleaned immediately.
Because of its low melting point, thin weight
aluminum should not be used.
Copper Bottom: recommended
Glass-ceramic: usable, but not recommended
Poor performance. May scratch the surface.
Good performance, but copper may leave
residues which can appear as scratches. The
residues can be removed, as long as the cooktop
is cleaned immediately.
Stoneware: usable, but not recommended
Poor performance. May scratch the surface.
• Place only dry pans on the surface units. Do
not place lids on the surface units, particularly
wet lids.
For best
results
• Do not use woks that have support rings. This
type of wok will not heat on glass surface units.
• We recommend that you use only a flat-
bottomed wok. They are available at your
local retail store. The bottom of the wok
should have the same diameter as the
surface unit to insure proper contact.
Do not place wet pans on the glass cooktop.
• Some special cooking procedures require
specific cookware such as pressure cookers,
deep fat fryers, etc. All cookware must have
flat bottoms and be the correct size.
Do not use woks with support rings on the glass cooktop.
Use flat-bottomed woks on the glass cooktop.
11
Cookware Tips
Halogen/Radiant Cooktop
Use of correct cookware can affect the cooking
performance and cleaning of your cooktop.
The correct cookware reduces the temperature
of the cooktop surface and minimizes the
chance of spillovers burning onto the cooktop.
How to
check pan
performance
You must use pans with perfectly flat bottoms.
Some pans may have curved or rounded bottoms
or may be warped. If you are unsure of the
flatness of your pans you may do this quick test.
Turn your pan upside down on the countertop,
place a ruler flat against the pan surface. The
bottom of the pan and the straight edge of the
ruler should fit flush against each other all the
way across. Turn the ruler a full 360 degrees,
checking for any space between the ruler and
the bottom of the pan.
Another simple test to determine even heat
distribution across the cookware bottom is to put
one inch of water in the pan. Bring the water to
a boil and observe the location of bubbles as the
water starts to boil. Good flat cookware will have
an even distribution of bubbles over the bottom
surface area of the pan. Bubbles localized in
only a portion of the bottom indicate uneven
contact of the pan to the surface unit, uneven
heat transfer or an unsuitable pan.
Pans with rounded, curved, ridged or warped
bottoms are not recommended.
Check pans for flat bottoms by
using a straight edge.
Use pans that match the diameter of the surface
unit. Cooking performance will not be as good
if the cookware is either smaller or larger than
the surface unit.
• Do not slide cookware
Special
SURFACE
DRAGGING
across the cooktop
because it can scratch
the glass—the glass is
scratch resistant, not
scratch proof.
COOKING
cautions
for glass
cooktops
• Never cook directly on the
glass. Always use cookware.
OFF CENTER
DROPPING
• Always place the pan in the
• Do not store heavy items
above the cooktop. If they
drop onto the cooktop,
they can cause damage.
center of the surface unit
you are cooking on.
CUTTING
• Do not use the surface as a
cutting board.
12
Home Canning Tips
Halogen/Radiant Cooktop
Observe the
following
points in
canning
Note: Flat-bottomed
canners are required
for glass cooktops.
Right!
Wrong!
Pots that extend beyond 1 inch of the surface
unit’s circle are not recommended for most
surface cooking. However, when canning with
water-bath or pressure canner, larger-diameter
pots may be used. This is because boiling water
temperatures (even under pressure) are not
harmful to the cooktop surfaces surrounding
the surface units.
4 Remember that canning is a process that
generates large amounts of steam. To
avoid burns from steam or heat, be
careful when canning.
NOTE: If your house has low voltage, canning may
take longer than expected, even though directions have
been carefully followed. The process time will be
shortened by:
HOWEVER, DO NOT USE LARGE
DIAMETER CANNERS OR OTHER LARGE
(1) using a pressure canner, and
DIAMETER POTS FOR FRYING OR BOILING ( 2) starting with HOT tap water for fastest
FOODS OTHER THAN WATER. Most syrup or
sauce mixtures—and all types of frying—cook at
temperatures much higher than boiling water.
Such temperatures could eventually harm the
glass cooktop surfaces.
heating of large quantities of water.
CAUTION:
• Safe canning requires that harmful
microorganisms are destroyed and that the
jars are sealed completely. When canning
foods in a water-bath canner, a gentle but
steady boil must be maintained for the
required time. When canning foods in a
pressure canner, the pressure must be
maintained for the required time.
1 Be sure the canner fits over the center of the
surface unit. If your cooktop or its location
does not allow the canner to be centered on
the surface unit, use smaller diameter pots
for good canning results.
2 Flat-bottomed canners must be used. Do not
use canners with flanged or rippled bottoms
(often found in enamelware) because they
don’t make enough contact with the surface
units and take a long time to boil water.
• After you have adjusted the controls, it is
very important to make sure the prescribed
boil or pressure levels are maintained for the
required time.
• Since you must make sure to process the
canning jars for the prescribed time, with
no interruption in processing time, do not can
on any cooktop surface unit if your canner is
not flat.
3 When canning, use recipes and procedures
from reputable sources. Reliable recipes
and procedures are available from the
manufacturer of your canner; manufacturers
of glass jars for canning, such as Ball and Kerr
brand; and the United States Department of
Agriculture Extension Service.
The cooktop surface units have temperature
limiters that prevent the glass cooktop from
getting too hot. If the bottom of your canner
is not flat, the surface unit can overheat,
triggering the temperature limiter to cycle the
unit off for a time. This will stop the boil or
reduce the pressure in the canner.
The Temperature Limiter may cycle the units
off for a time if:
What is a
temperature
limiter?
• The pan boils dry.
• The pan bottom is not flat.
• The pan is off center.
• There is no pan on the unit.
13
Care and Cleaning
Halogen/Radiant Cooktop
Proper care and cleaning are important so your Be sure that the surface unit control knobs are turned
halogen/radiant cooktop will give you efficient
and satisfactory service. If soil, mineral deposits
from evaporated water spills or metal rub-off
from aluminum cookware is not removed, it will
burn on the glass cooktop surface and cause
permanent discoloration.
off and that the entire cooktop is cool before cleaning.
Do not use a cooktop cleaner on a hot cooktop.
The fumes can be hazardous to your health and
can chemically attack the glass surface.
Follow these directions carefully in caring for
your cooktop to assure safe and proper
maintenance.
The control knobs may be removed for easier
cleaning.
Control
knobs
Molded rib
Spring clip
Before removing the knobs for cleaning, please
note that the knobs are in the proper OFF
position. When replacing the knobs, check the
OFF position to insure proper placement.
The knob stem has a groove in each side. The
groove on one side has a spring clip. The other
groove is clear. Check the inside of the knob
and find the molded rib.
Clear groove
in stem
Wash the knobs in soap and water or a vinegar
and hot water solution but do not soak.
Replace the knob by fitting the molded
rib inside the knob into the clear groove
on the stem.
Use the same cleaning methods as those
described for the glass ceramic top with the
exception of using a scraper. Do not scrape the
frame as this will damage the metal surface.
Cooktop
frame
14
Glass Cooktop Cleaning
Halogen/Radiant Cooktop
Clean the glass surface with cleaning cream
before you use the cooktop for the first time.
Also, clean the glass surface after each use.
This helps protect the top and makes clean-up
easier.
General
information
To clean the cooktop seal around the edge of
the glass, let a wet cloth rest on it for a few
minutes, then wipe clean. Use a mild detergent
if needed.
Do not use a knife or any sharp object on the
seal because it will cut or damage it.
Use only a recommended cleaning cream, such
as Cerama Brite or another cooktop cleaning
cream, on the glass cooktop.
2. Clean the surface with the cleaning cream
Normal
cleaning
after each use.
3. Rub a few drops (less is better) of the
cleaning cream onto soiled area using a
damp paper towel. Buff with a dry paper
towel until all soil and cream are removed.
To maintain and protect the surface of your
new glass cooktop follow these steps.
1. Before you use the cooktop for the first time,
clean it with cleaning cream. This helps
protect the top and makes clean-up easier.
1. Allow the cooktop to cool.
To order more cream and/or scrapers for
cleaning your glass cooktop, please call our toll-
free number:
Heavy,
burned
on soil
2. Apply a few drops of cleaning cream to the
cool, soiled area. Spread the cream across the
entire soiled area.
National Parts Center . . . . .800-626-2002
Cleaner . . . . . . . . . . . . . . . . . .# WX10X300
Scraper . . . . . . . . . . . . . . . . . .# WX5X1614
Cream & scraper kit . . . . .# WB64X5027
3. Hold scraper at a 45° angle against the glass
ceramic surface. This 45° angle makes the
scraping easier.
4. Scrape soil with the enclosed razor scraper.
Keep small amount of cream on the soil
as you scrape. Heavily soiled areas may
require repeated applications of cream. It will
be necessary to press down on the razor
scraper while scraping the soiled area with
cooktop cream.
Be sure to use a new sharp razor scraper.
Do not use a dull or nicked blade.
5. If any soil remains, repeat the steps listed
above.
NOTE: Using a razor scraper will not damage the
surface if the 45° angle is maintained.
15
Glass Cooktop Cleaning
Halogen/Radiant Cooktop
Our testing shows that if you are cooking high sugar mixtures such as jelly or fudge and have a spillover,
permanent damage to the cooktop surface may occur unless the spillover is immediately removed.
Special care
Be sure to use a new sharp razor scraper.
Do not use a dull or nicked blade.
NOTE: If pots with a thin overlay of aluminum,
copper or enamel are allowed to boil dry, the
overlay may bond with the glass cooktop and
leave a black discoloration. This should be
removed immediately before heating again
or the discoloration may be permanent.
Sugary spillovers (such as jellies, fudge, candy
syrups) or melted plastics can cause pitting of
the surface of your cooktop (not covered by the
warranty) unless the spill is removed while still
hot. Special care should be taken when removing
hot substances.
1. Turn off all surface units affected by the
spillover. Remove hot pans.
2. Wearing an oven mitt, hold the razor scraper
at a 45° angle to the cooktop. Scrape the hot
spill to a cool area outside the surface unit.
3. With the spill in a cool area, use a dry paper
towel to remove any excess. Any spillover
remaining should be left until the surface of
the cooktop has cooled. Do not continue to
use the soiled surface unit until all of the
spillover has been removed. Follow the steps
under Heavy Burned-On Soil to continue the
cleaning process.
16
Before You Call For Service…
Halogen/Radiant Cooktop
PROBLEM
POSSIBLE CAUSE
•You must use pans which are absolutely flat. If light can be seen
Save time
and money!
SURFACE UNITS
WILL NOT MAINTAIN between the pan bottom and a straight edge, the surface units will
A ROLLING BOIL OR not transfer heat properly.
Review the
troubleshooting tips
on the following
pages first and you
may not need to
call for service.
FRYING RATE IS
NOT FAST ENOUGH
•Pan bottoms should closely match the diameter of the surface unit
selected.
COOKTOP FEELS
HOT
•The glass cooktop surfaces may seem hotter than you are used to.
This is normal. Make sure flat-bottomed pans are used.
FOODS COOK
SLOWLY
•Improper cookware being used. Pan bottoms should be flat, fairly
heavy weight and the same diameter as the surface unit selected.
SURFACE UNITS
DO NOT WORK
PROPERLY
•Difficulty may be in the main distribution panel of your house, caused
by a blown cooktop-circuit fuse, a tripped cooktop-circuit breaker, the
main fuse or the main circuit breaker, depending on the nature of the
power supply. If a circuit breaker is involved, reset it. If the control box
uses fuses, the cooktop fuse (a cartridge-type) should be changed, BUT
ONLY BY SOMEONE FAMILIAR WITH ELECTRICAL CIRCUITS.
If after performing one of these procedures, the fuse blows or circuit
breaker trips again, call for service.
NOTE: Apartment tenants or condominium owners should ask their building
management to perform this check before calling for service.
•Cooktop surface unit controls are not properly set, or the wrong
control knob is set for the surface unit you are using.
TINY SCRATCHES
(may appear as cracks)
OR ABRASIONS ON
•Incorrect cleaning methods have been used, cookware with rough
bottoms have been used, or coarse particles (salt or sand) were
between the cookware and the surface of the cooktop. Use
HALOGEN/RADIANT recommended cleaning procedures, be sure cookware bottoms and
COOKTOP GLASS
SURFACE
cookware are clean before use, and use cookware with smooth bottoms.
Tiny scratches are not removable but will become less visible in time
as a result of cleaning.
METAL MARKINGS
(may appear as cracks)
•Do not slide aluminum cookware across the surface. Use
recommended cleaning procedure to remove marks.
•Incorrect cleaning materials have been used, encrusted boilovers
or grease spatters remain on the surface. Use a razor scraper and
recommended cleaning procedure.
DARK STREAKS
OR SPECKS
•Use a razor scraper and recommended cleaning procedure.
17
Before You Call For Service…
Halogen/Radiant Cooktop
PROBLEM
POSSIBLE CAUSE
Trouble-
shooting tips
AREAS OF
DISCOLORATION
ON COOKTOP
•Marks from aluminum and copper pans as well as mineral deposits
from water or food can be removed with the cleaning cream.
PLASTIC MELTED
TO THE SURFACE
•Hot cooktop came into contact with plastic placed on the hot cooktop.
See the Special care information in the Glass Cooktop Cleaning section.
PITTING OF
THE COOKTOP
•Hot sugar mixture spilled on the cooktop. Call a qualified technician
for replacement.
FREQUENT CYCLING •Incorrect cookware used. Use only flat cookware to minimize cycling.
OFF AND ON OF
SURFACE UNITS
CONTROL KNOB
WILL NOT TURN
•When the knob is at the OFF position, it must be pushed in before it
can be turned. When the knob is at any other position, it can be turned
without being pushed in.
18
Notes
Halogen/Radiant Cooktop
19
Notes
Halogen/Radiant Cooktop
20
o d a y M a i l T
I m p o r t a n t
e g i s t r a t i o n O w n e r s h i p R
C o n s u m e r P
G E A p p l i a n c e s
Place
1st Class
Letter
Stamp
Here
General Electric Company
Warranty Registration Department
P.O. Box 32150
Louisville, KY 40232-2150
21
Consumer Product Ownership Registration
Dear Customer:
Thank you for purchasing our product and thank you for placing your confidence in us. We are proud to
have you as a customer!
Follow these three steps to protect your new appliance investment:
Complete and mail
your separate Consumer
Product Ownership
Registration today.
Have the peace of mind
of knowing we can
contact you in the
After completing the
registration, write your
model and serial
Read your “Use and
Care Guide” carefully.
It will help you operate
your new appliance
properly. If you have
questions, or need
more information
call the GE Answer
numbers in this guide.
You will need this
information should
you require service.
Our service number is
800-444-1845.
unlikely event of a
1
safety modification.
2
3
Center 800.626.2000.
®
Important: To ensure that your product is registered, mail the separate product registration card.
If the separate product registration card is missing, fold and mail the form below. No envelope is needed.
FOLD HERE
Consumer Product Ownership Registration
Product
Cooktop
Model
Serial
Mr. l Ms. l Mrs. l Miss l
First
Name
Last
Name
Street
Address
Apt. #
Zip
Code
City
State
Date Placed
In Use
Month
Phone
Number
Day
Year
Monogram®
General Electric Company
Louisville, KY 40225
✄
TAPE CLOSED
22
Consumer Services
With the purchase of your new Monogram appliance, receive the
assurance that if you ever need information or assistance from GE,
we’ll be there. All you have to do is call—toll- free!
Whatever your question about any Monogram major appliance, GE Answer Center®
information service is available to help. Your call—and your question—will be answered
promptly and courteously. And you can call any time. GE Answer Center® service is open
24 hours a day, 7 days a week.
GE Answer
Center®
800.626.2000
A GE consumer service professional will provide expert repair service, scheduled at a time
that’s convenient for you. Many GE Consumer Service company-operated locations offer you
service today or tomorrow, or at your convenience (7:00 a.m. to 7:00 p.m. weekdays, 9:00 a.m.
to 2:00 p.m. Saturdays). Our factory-trained technicians know your appliance inside and
out—so most repairs can be handled in just one visit.
In-Home Repair
Service
800-444-1845
GE offers, free of charge, a brochure to assist in planning a
barrier-free kitchen for persons with limited mobility.
For Customers
With Special
Needs…
Consumers with impaired hearing or speech who have access to
a TDD or a conventional teletypewriter may call 800-TDD-GEAC
(800-833-4322) to request information or service.
800.626.2000
You can have the secure feeling that GE Consumer Service will still be there after your
warranty expires. Purchase a GE contract while your warranty is still in effect and you’ll
receive a substantial discount. With a multiple-year contract, you’re assured of future
service at today’s prices.
Service Contracts
800-626-2224
Individuals qualified to service their own appliances can have parts or accessories sent directly
to their home. The GE parts system provides access to over 47,000 parts…and all GE Genuine
Renewal Parts are fully warranted. VISA, MasterCard and Discover cards are accepted.
Parts and
Accessories
User maintenance instructions contained in this guide cover procedures intended to be
performed by any user. Other servicing generally should be referred to qualified service
personnel. Caution must be exercised, since improper servicing may cause unsafe operation.
800-626-2002
23
WARRANTY
YOUR MONOGRAM COOKTOP WARRANTY
Staple sales slip or cancelled check here. Proof of original
purchase date is needed to obtain service under warranty.
FULL ONE-YEAR WARRANTY
• Burn-out of any of the radiant or halogen
surface units
WHAT IS
COVERED
For one year from date of original purchase,
we will provide, free of charge, parts and
service labor in your home to repair or
replace any part of the cooktop that fails
because of a manufacturing defect.
This warranty is extended to the original
purchaser and any succeeding owner for
products purchased for ordinary home use in
the 48 mainland states, Hawaii and
Washington, D.C. In Alaska the warranty is
the same except that it is LIMITED because
you must pay to ship the product to the
service shop or for the service technician’s
travel costs to your home.
All warranty service will be provided by our
Factory Service Centers or by our authorized
Customer Care® servicers during normal
working hours.
FULL FIVE-YEAR WARRANTY
For five years from the date of original
purchase, we will provide, free of charge,
parts and service labor in your home to
repair or replace the glass cooktop due to:
• Cracking of the glass cooktop due to
thermal shock
• Discoloration of the glass cooktop
• Wear-off of the pattern on the glass cooktop
Should your appliance need service, during
warranty period or beyond, call 800-444-1845.
• Service trips to your home to teach you how
to use the product.
Read your Use and Care material.
• Damage to the glass cooktop caused by the
use of cleaners other than the recommended
cleaning cream provided with the product.
WHAT IS NOT
COVERED
• Damage to the glass cooktop caused by
hardened spills of sugary materials or melted
plastic that are not cleaned according to the
directions in the Use and Care guide.
• Damage to the product due to misuse or
abuse.
If you then have any questions about operating the
product, please contact your dealer or our Consumer
Affairs office at the address below, or call, toll free:
GE Answer Center®
800.626.2000
consumer information service
•Failure of the product if it is used for other
than its intended purpose or used
commercially.
•Damage to product caused by accident, fire,
floods or acts of God.
•Improper installation.
If you have an installation problem, contact
your dealer or installer. You are responsible
for providing adequate electrical, gas,
exhausting and other connecting facilities as
described in the Installation Instructions
provided with the product.
WARRANTOR IS NOT RESPONSIBLE
FOR CONSEQUENTIAL DAMAGES.
•Replacement of house fuses or resetting of
circuit breakers.
Some states do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you. This warranty gives you specific
legal rights, and you may also have other rights which vary from state to state.
To know what your legal rights are in your state, consult your local or state consumer affairs
office or your state’s Attorney General.
Warrantor: General Electric Company. If further help is needed concerning this warranty,
write: Manager—Consumer Affairs, GE Appliances, Louisville, KY 40225
Part No. 164D3333P121-2
Pub No. 49-8886-2
ZEU668 ZEU669
24
10-99 JR
Printed in LaFayette, GA
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