Dell™ IN1940MW Monitor
Information in this document is subject to change without notice.
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Model IN1940MWb
May 2012 Rev. A00
About Your Monitor
Dell™ IN1940MW Monitor User's Guide
Package Contents
Your monitor ships with the components shown below. Ensure that you have received all the components and contact Dell if something is missing.
NOTE: Some items may be optional and may not ship with your Monitor. Some features or media may not be
available in certain countries.
Monitor
Stand Riser
Stand Base
Power Cable
VGA Cable
Drivers and Documentation media
Quick Setup Guide
Safety Information
Product Features
The Dell™ IN1940MW display has an active matrix, thin-film transistor (TFT), liquid-crystal display (LCD). The monitor features include:
¦ 48.26 cm (19.0 inches) viewable area display.
¦ 1440 x 900 resolution plus full-screen support for lower resolutions.
¦ Tilt adjustment capabilities.
¦ Removable stand and Video Electronics Standards Association (VESA®) 100 mm mounting holes for flexible mounting solutions.
¦ Plug and play capability, if supported by your computer.
¦ On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
¦ Software and documentation media which includes an information file (INF), Image Color Matching file (ICM), and product documentation.
¦ Security lock slot.
Identifying Parts and Controls
Front View
Front Panel Controls
Label Description
Function buttons (For more information, see Operating
1
2
Power On/Off button (with LED indicator)
Back View
Label Description
Use
1
2
Barcode serial number label
To contact Dell for technical support.
Lists the regulatory approvals.
Regulatory rating label
VESA mounting holes (100mm)
(Behind attached base plate)
3
To mount the monitor.
4
5
Security lock slot
To help secure your monitor.
Dell Soundbar mounting brackets
To attach the optional Dell Soundbar.
Side View
Right View
Bottom View
Label Description
1
2
3
AC power cord connector
DVI connector
VGA connector
Monitor Specifications
Flat Panel Specifications
Model
Dell IN1940MW Monitor
Screen type
Panel type
Active matrix - TFT LCD
TN
Screen dimensions
Preset display area
Horizontal
19 inches (19-inch viewable image size)
408.24 (H) X 255.15 (V)
408.24 mm (16.08 inches)
255.15 mm (10.05 inches)
Vertical
Pixel pitch
0.2835 mm
160° (vertical) typical, 170° (horizontal)
typical
Viewing angle
Luminance output
Contrast ratio
Faceplate coating
Backlight
250 cd/m² (typical)
1000 to 1 (typical)
Antiglare with hard-coating 3H
LED light bar system
5 ms typical
Response Time
Color depth
16.7 millions colors
83% CIE1976 (typical)*
Color Gamut
*[IN1940MW] color gamut (typical) is based on CIE1976 (83%) and CIE1931 (72%) test standards.
Resolution Specifications
Model
Dell IN1940MW Monitor
30 kHz to 83 kHz (automatic)
50 Hz to 76 Hz (automatic)
Horizontal scan range
Vertical scan range
Maximum preset resolution 1440 x 900 at 60 Hz
Supported Video Modes
Video display
capabilities (DVI
playback)
480i/480p/576i/576p/720p/1080i/1080P
(Supports HDCP)
Preset Display Modes
Horizontal
Frequency (kHz)
Vertical Frequency Pixel Clock (MHz)
(Hz)
Sync Polarity
(Horizontal/Vertical)
Display Mode
VESA, 720 x 400
VESA, 640 x 480
31.5
70.1
28.3
-/+
31.5
59.9
25.2
-/-
VESA, 640 x 480
VESA, 800 x 600
37.5
37.9
46.9
48.4
60.0
67.5
49.7
64.0
80.0
55.9
55.5
75.0
60.3
75.0
60.0
75.0
75.0
59.8
60.0
75.0
59.9
59.9
31.5
40.0
-/-
+/+
+/+
-/-
VESA, 800 x 600
49.5
VESA, 1024 x 768
65.0
VESA, 1024 x 768
78.8
+/+
+/+
-/+
+/+
+/+
-/+
+/-
VESA, 1152 x 864
108.0
83.5
VESA, 1280 x 800
VESA, 1280 x 1024
108.0
135.0
106.5
88.8
VESA, 1280 x 1024
VESA, 1440 x 900 - Analog
VESA, 1440 x 900 (CTV-R) - Digital
Electrical Specifications
Analog RGB, 0.7 Volts +/- 5%, positive polarity at 75 ohm input impedance
Digital DVI-D TMDS, 600mV for each differential line, positive polarity at 50 ohm
input impedance
Video input signals
Separate horizontal and vertical synchronizations, polarity-free TTL level, SOG
(Composite SYNC on green)
Synchronization input signals
AC input
voltage/frequency/current
100 to 240 VAC/50 or 60 Hz + 3 Hz/1.6A (Max.)
120 V: 30 A (Max.)
240 V: 60 A (Max.)
Inrush current
Physical Characteristics
Model
Dell IN1940MW Monitor
15-pin D-subminiature, blue connector;
DVI-D, white connector
Connector type
Digital: Detachable, DVI-D, Solid pins,
shipped detached from the monitor
Signal cable type
Analog: Detachable, D-Sub, 15pins,
shipped attached to the monitor
Dimensions (with stand)
Height
372.9 mm (14.68 inches)
443.8 mm (17.47 inches)
163.5 mm (6.44 inches)
Width
Depth
Dimensions (without stand)
Height
290.8 mm (11.45 inches)
443.8 mm (17.47 inches)
52.0 mm (2.05 inches)
Width
Depth
Stand dimensions
Height
140.4 mm (5.53 inches)
236.0 mm (9.29 inches)
163.5 mm (6.44 inches)
Width
Depth
Weight
Weight with packaging
3.6 kg (7.93 lb)
3.0 kg (6.61 lb)
Weight with stand assembly and
cables
Weight without stand assembly
(For wall mount or VESA mount 2.4 kg (5.29 lb)
considerations - no cables)
Weight of stand assembly
0.3 kg (0.66 lb)
Environmental Characteristics
Temperature
Operating
0° to 40 °C (32° to 104 °F)
Storage: -20° to 60°C (-4° to 140°F)
Shipping: -20° to 60°C (-4° to 140°F)
Non-operating
Humidity
Operating
10% to 80% (non-condensing)
Storage: 5% to 90% (non-condensing)
Shipping: 5% to 90% (non-condensing)
Non-operating
Altitude
Operating
3,048 m (10,000 ft) max
10,668 m (35,000 ft) max
Non-operating
78.5 BTU/hour (maximum)
58.0 BTU/hour (typical)
Thermal dissipation
Power Management Modes
If you have VESA's DPM™ compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use.
This is referred to as Power Save Mode*. If the computer detects input from keyboard, mouse, or other input devices, the monitor automatically resumes
functioning. The following table shows the power consumption and signaling of this automatic power saving feature:
VESA Modes
Horizontal Sync
Vertical Sync
Video
Power Indicator
Power Consumption
Normal operation
Active
Active
Active
White
23 W (maximum)
Normal operation
Active-off mode
Switch off
Active
Inactive
-
Active
Inactive
-
Active
Blanked
-
White
Amber
Off
17 W (typical)
Less than 0.5 W
Less than 0.5 W
The OSD will only function in the normal operation mode.
Activate the computer and the monitor to gain access to the OSD.
* Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.
** Maximum power consumption with max luminance and Contrast, Dell Soundbar, and USB active.
Pin Assignments
VGA Connector
Pin
15-pin Side of the Connected Signal Cable
Number
1
Video-Red
Video-Green
Video-Blue
GND
2
3
4
5
Self-test
GND-R
6
7
GND-G
8
GND-B
9
Computer 5V/3.3V
GND-sync
GND
10
11
12
13
14
15
DDC data
H-sync
V-sync
DDC clock
DVI Connector
Pin
Number
24-pin Side of the Connected Signal
Cable
1
2
3
4
5
TMDS RX2-
TMDS RX2+
TMDS Ground
Floating
Floating
6
DDC Clock
DDC Data
7
8
Floating
9
TMDS RX1-
TMDS RX1+
TMDS Ground
Floating
10
11
12
13
14
15
16
17
18
19
20
21
Floating
+5V/+3.3V power
Self test
Hot Plug Detect
TMDS RX0-
TMDS RX0+
TMDS Ground
Floating
Floating
22
23
24
TMDS Ground
TMDS Clock+
TMDS Clock-
Plug and Play Capability
You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides its Extended Display Identification Data (EDID) to the
computer using Display Data Channel (DDC) protocols so the computer can configure itself and optimize the monitor settings. Most monitor installations are
automatic; you can select different settings if desired. For more information about changing the monitor settings, see Operating the Monitor.
LCD Monitor Quality and Pixel Policy
During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state. The visible result is a fixed pixel
that appears as an extremely tiny dark or bright discolored dot. When the pixel remains permanently lit, it is known as a “bright dot.” When the pixel remains black, it
is known as a “dark dot.” In almost every case, these fixed pixels are hard to see and do not detract from display quality or usability. A display with 1 to 5 bright/dark
dot is considered normal and within competitive standards. For more information, visit Dell Support site at: support.dell.com.
Maintenance Guidelines
Cleaning Your Monitor
WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet.
For best practices, follow the instructions in the list below while unpacking, cleaning, or handling your monitor:
To clean the monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the antistatic
coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
Use a lightly-dampened, warm cloth to clean the monitor. Avoid using detergent of any kind as some detergents leave a milky film on the monitor.
If you notice white powder when you unpack your monitor, wipe it off with a cloth.
Handle your monitor with care as a darker-colored monitor may scratch and show white scuff marks more than a lighter-colored monitor.
To help maintain the best image quality on your monitor, use a dynamically changing screen saver and turn off your monitor when not in use.
Setting Up the Monitor
Dell™ IN1940MW Monitor User's Guide
Attaching the Stand
NOTE: The stand base is detached when the monitor is shipped from the factory.
1. Assemble the stand riser to stand base.
a. Place the monitor stand base on a stable table top.
b. Slide the monitor stand body in the correct direction down onto the stand base until it clicks into place.
2 Attach the stand assembly to the monitor.
a. Place the monitor on a soft cloth or cushion near the edge of a desk.
b. Align the stand assembly bracket to the monitor groove.
c. Slide the bracket towards the monitor until it locks in place.
Removing the Monitor Stand for VESA Wall Mount
To remove the stand assembly from the monitor:
1. Place the monitor panel on soft cloth or cushion on a stable flat table.
2. Use a long screwdriver to push the release latch located in a hole just above the stand.
3. Once the latch is released, remove the stand assembly from the monitor.
Connecting Your Monitor
To connect your monitor to the computer:
1. Turn off your computer and disconnect the power cable.
Connect the blue (VGA) cable from your monitor to your computer.
NOTE: If your computer supports a DVI connector, connect the white DVI cable (optional) from your monitor to your computer.
NOTE: Do not connect both the VGA and the DVI cables to the computer as all monitors ship with the VGA cable attached to the
monitor.
2. Connect either the white (digital DVI-D) or the blue (analog VGA) display cable to the corresponding video port of your computer. Do not use both cables on the same
computer. Use both the cables only when they are connected to two different computers with appropriate video systems.
Connecting the Blue VGA Cable
Connecting the white DVI cable (optional)
CAUTION: The graphics are used for the purpose of illustration only. Appearance on the computer may vary.
Attaching Dell Soundbar AX510PA (optional)
CAUTION: Do not use with any device other than the Dell soundbar.
To attach the soundbar:
1.
2.
3.
4.
Working from the back of the monitor, attach soundbar by aligning the two slots with the two tabs along the bottom of the monitor.
Slide the soundbar to the left until it snaps into place.
Connect the soundbar with the DC power connector from the soundbar Power Adaptor.
Insert the mini stereo plug from the back of the soundbar into the computer's audio output jack.
Operating the Monitor
Dell™ IN1940MW Monitor User's Guide
Power On the Monitor
Press the
button to turn on the monitor.
Using the Front Panel Controls
Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls, an OSD shows the numeric
values of the characteristics as they change.
The following table describes the front panel buttons:
Front Panel Button
Description
1
2
Use this button to choose from a list of preset color modes.
Shortcut key/Preset modes
Use this button to directly access the "Brightness/Contrast" menu.
Shortcut
key/Brightness/Contrast
3
4
Use the MENU button to launch the On-Screen Display (OSD) and select the OSD Menu. See Accessing the Menu System.
Use this button to go back to the main menu or exit the OSD main menu.
Menu
Exit
Use the Power button to turn the monitor On and Off.
5
The white LED indicates the monitor is On and fully functional. An amber LED indicates the power save mode.
Power
(with power light indicator)
Front Panel Button
Use the buttons on the front of the monitor to adjust the image settings.
Front Panel Button
Description
1
Use the Up button to adjust (increase ranges) items in the OSD menu.
Use the Down button to adjust (decrease ranges) items in the OSD menu.
Use the OK button to confirm your selection.
Up
2
3
Down
OK
4
Use the Back button to go back to the previous menu.
Back
Using the On-Screen Display (OSD) Menu
Accessing the Menu System
NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you
change the settings and then wait for the OSD menu to disappear.
1. Press the
button to launch the OSD menu and display the main menu.
Main Menu for analog (VGA) input
or
Main Menu for digital (DVI) input
NOTE: Auto Adjust is only available when you use the analog (VGA) connector.
2.Press the
and
buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the following table for a complete
list of all the options available for the monitor.
3. Press the
button once to activate the highlighted option.
4.Press
and
button to select the desired parameter.
5. Press
to enter the slide bar and then use the
button to return to the main menu.
and
buttons, according to the indicators on the menu, to make your changes.
6.Select the
Icon
Menu and Submenus
Description
Brightness/ Contrast
Use this menu to activate Brightness/Contrast adjustment.
Brightness
Brightness adjusts the luminance of the backlight.
Press the button to increase the brightness and press the
button to decrease the brightness (min 0 / max 100).
NOTE: Manual adjustment of Brightness is disabled when Energy Smart is switched On.
Contrast
Adjust the Brightness first, and then adjust the Contrast only if further adjustment is necessary.
Press the
button to increase the contrast and press the
button to decrease the contrast (min 0 / max 100).
The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen.
Auto Adjust
Even though your computer recognizes your monitor on startup, the Auto Adjustment function optimizes the display settings for use with
your particular setup.
Auto Adjustment allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can further tune your
monitor by using the Pixel Clock (Coarse) and Phase (Fine) controls under Display Settings.
NOTE: In most cases, Auto Adjust produces the best image for your configuration.
NOTE: Auto Adjust option is only available when you are using the analog (VGA) connector.
Input Source
Use the Input Source menu to select between the different video signals that may be connected to your monitor.
Auto Select
VGA
Press
to select Auto Select, the monitor auto detects either the VGA input or the DVI-D input.
Select the VGA input when you are using the analog (VGA) connector. Press
to select the VGA input source.
to select the DVI input source.
DVI-D
Select the DVI-D input when you are using the Digital (DVI) connector. Press
Color Settings
Use Color Settings to adjust the color setting mode.
Input Color Format
Allows you to set the video input mode to:
RGB: Select this option if your monitor is connected to a computer or DVD player using the VGA and DVI cable.
YPbPr: Select this option if your monitor is connected to a DVD player by YPbPr to VGA, or YPbPr to DVI cable; or if the DVD color output
setting is not RGB.
Preset Modes
When you select Preset Modes, you can choose Standard, Multimedia, Movie, Game, Text, Warm, Cool or Custom Color from the list.
Standard: Loads the monitor's default color settings. This is the default preset mode.
Multimedia: Loads color settings ideal for multimedia applications.
Movie: Loads color settings ideal for movies.
Game: Loads color settings ideal for most gaming applications.
Text: Loads brightness and sharpness settings ideal for viewing texts.
Warm: Increase the color temperature. The screen appears warmer with a red/yellow tint.
Cool: Decreases the color temperature. The screen appears cooler with a blue tint.
Custom Color: Allows you to manually adjust the color settings. Press the
and
buttons to adjust the three colors (R, G, B)
values and create your own preset color mode.
Hue
This feature can shift the color of the video image to green or purple. This is used to adjust the desired flesh tone color. Use
adjust the hue from '0' to '100'.
or
to
Press
Press
to increase the green shade of the video image.
to increase the purple shade of the video image.
NOTE: Hue adjustment is available only when you select Movie or Game preset mode.
This feature can adjust the color saturation of the video image. Use or to adjust the saturation from '0' to '100'.
Saturation
Press
Press
to increase the monochrome appearance of the video image.
to increase the colorful appearance of the video image.
NOTE: Saturation adjustment is available only when you select Movie or Game preset mode.
Reset Color Settings
Reset your monitor color settings to the factory settings.
Display Settings
Use the Display Settings to adjust image.
Aspect Ratio
Adjust the image ratio to Wide 16:10, 5:4 or 4:3.
Horizontal Position
Use
Use
or
or
to adjust the image left or right. Minimum is '0' (-). Maximum is '100' (+).
to adjust the image up or down. Minimum is '0' (-). Maximum is '100' (+).
Vertical Position
NOTE: Horizontal Position and Vertical Position adjustments are only available for "VGA" input.
Sharpness
Pixel Clock
This feature can make the image look sharper or softer. Use
or
to adjust the sharpness from '0' to '100'.
The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference.
Use
or
to adjust for best image quality.
Phase
If satisfactory results are not obtained using the Phase adjustment, use the Pixel Clock (coarse) adjustment and then use Phase (fine),
again.
NOTE: Pixel Clock and Phase adjustments are only available for "VGA" input.
Reset Display Settings
Other Settings
Select this option to restore default display settings.
Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and
so on.
Language
Language options set the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian,
Simplified Chinese or Japanese).
Menu Transparency
Select this option to change the menu transparency by pressing the
and
buttons (Minimum: 0 ~ Maximum: 100).
Menu Timer
OSD Hold Time: sets the length of time the OSD will remain active after the last time you pressed a button.
Use
or
to adjust the slider in 1 second increments, from 5 to 60 seconds.
Menu Lock
Controls user access to adjustments. When Lock is selected, no user adjustments are allowed. All buttons are locked.
NOTE:
Lock function – Either soft lock (through the OSD menu) or hard lock (press and hold the button above the power button for 10 seconds)
Unlock function– Only hard unlock (press and hold the button above the power button for 10 seconds)
Energy Smart
DDC/CI
To turn on or off dynamic dimming.
The dynamic dimming feature automatically reduces the screen's brightness level when the displayed image contains a high proportion of
bright areas.
DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to be adjustable via
the software on your computer. You can disable this feature by selecting "Disable".
Enable this feature for best user experience and optimum performance of your monitor.
LCD Conditioning
Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to run. You can
enable this feature by selecting "Enable".
Factory Reset
Personalize
Reset all OSD settings to the factory preset values.
Users can choose a feature from "Preset Modes", "Brightness/Contrast", "Auto Adjust", "Input Source", "Aspect Ratio" and set it as a shortcut
key.
NOTE: This monitor has a built-in feature to automatically calibrate the brightness to compensate for LED aging.
OSD Warning Messages
When the Energy Smart feature is enabled (in these preset modes: Game or Movie), the manual brightness adjustment is disabled.
When the monitor does not support a particular resolution mode, you will see the following message:
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor Specifications for the Horizontal and
Vertical frequency ranges addressable by this monitor. Recommended mode is 1440 x 900.
You will see the following message before the DDC/CI function is disabled:
When the monitor enters the Power Save mode, the following message appears:
If you press any button other than the power button, one of the following messages will appear depending on the selected input:
VGA/DVI-D input
If either VGA or DVI-D input is selected and both VGA and DVI-D cables are not connected, a floating dialog box as shown below appears.
or
Setting the Maximum Resolution
To set the maximum resolution for the monitor.
Windows Vista® or Windows® 7:
1. Right-click on the desktop and select Personalization.
2. Click Change Display Settings.
3. Move the slider-bar to the right by pressing and holding left-mouse button and adjust the screen resolution to 1440 x 900.
4. Click OK.
If you do not see 1440 x 900 as an option, you may need to update your graphics driver. Depending on your computer, complete one of the following procedures.
If you have a Dell desktop or portable computer:
Go to support.dell.com, enter your service tag, and download the latest driver for your graphics card.
If you are using a non-Dell computer (portable or desktop):
Go to the support site for your computer and download the latest graphic drivers.
Go to your graphics card website and download the latest graphic drivers.
Troubleshooting
Dell™ IN1940MW Monitor User's Guide
Self-Test
Your monitor provides a self-test feature that allows you to check your monitor's functionality. To run the monitor self-test, perform the following steps:
1. Turn off your computer and the monitor.
2. Unplug the video cable from the back of the computer. To ensure proper self-test operation, remove the video cable (VGA or DVI-D) from the back of the computer.
3. Turn on the monitor.
4. A floating dialog box appears on the screen.
NOTE: Depending on the selected input, one of the dialog boxes appears on the screen.
NOTE: The dialog box also appears if the video cable is disconnected or damaged.
NOTE: The power light on the monitor is solid white while in Self-Test. The monitor enters Power Save Mode after 5 minutes if left in the Self-Test mode.
or
5. Turn off your monitor and reconnect the appropriate video cable.
6. Turn on your computer and the monitor.
NOTE: If no video appears on your monitor after performing the self-test, there might be a problem with the graphics card. Contact your computer manufacturer for further assistance.
Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you to determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and graphics card.
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the screen).
2. Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.
3. Press and hold the Button 1 and Button 4 on the front panel, simultaneously for 2 seconds. A gray screen appears.
4. Carefully inspect the screen for abnormalities.
5. Press the Button 4 on the front panel again. The color of the screen changes to red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, black, white, and text screens.
The test is complete when the white screen appears. To exit, press the Button 4 again.
NOTE: If you do not detect any screen abnormalities during the built-in diagnostics, the monitor is functioning properly. There might be a problem with the graphics card. Contact your computer manufacturer for
further assistance.
Common Problems
The following table contains general information about common monitor problems you might encounter.
Common Symptoms
What You Experience
No picture
Possible Solutions
No Video/Power LED off
Ensure that the video cable connecting the monitor and the computer is properly connected
and secure.
Verify that the power outlet is functioning properly using any other electrical equipment.
Ensure that the power button is depressed fully.
No Video/Power LED on
No picture or no brightness
Increase brightness & contrast controls via OSD.
Perform monitor self-test feature check.
Check for bent or broken pins in the video cable connector.
Touch button 5 located above the power button, ensure that the correct input source is
Run the built-in diagnostics.
Poor Focus
Picture is fuzzy, blurry, or ghosting
Wavy picture or fine movement
Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Eliminate video extension cables.
Reset the monitor to Factory Settings.
Change the video resolution to the correct aspect ratio (16:10).
Shaky/Jittery Video
Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Reset the monitor to Factory Settings.
Check environmental factors.
Relocate the monitor and test in another room.
Missing Pixels
LCD screen has spots
Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at:
support.dell.com.
Stuck-on Pixels
LCD screen has bright spots
Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at:
support.dell.com.
Brightness Problems
Geometric Distortion
Picture too dim or too bright
Screen not centered correctly
Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
NOTE: When using 'DVI-D', the positioning adjustments are not available.
Horizontal/Vertical Lines
Synchronization Problems
Screen has one or more lines
Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check and determine if these lines are also in self-test mode.
Check for bent or broken pins in the video cable connector.
NOTE: When using 'DVI-D', the Pixel Clock and Phase adjustments are not available.
Screen is scrambled or appears torn
Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check to determine if scrambled screen appears in self-test
mode.
Check for bent or broken pins in the video cable connector.
Restart the computer in the safe mode.
Safety Related Issues
Intermittent Problems
Visible signs of smoke or sparks
Monitor malfunctions on & off
Do not perform any troubleshooting steps.
Contact Dell immediately.
Ensure that the video cable connecting the monitor to the computer is connected properly and
is secure.
Reset the monitor to Factory Settings.
Perform monitor self-test feature check to determine if the intermittent problem occurs in self-
test mode.
Missing Color
Wrong Color
Picture missing color
Picture color not good
Perform monitor self-test feature check.
Ensure that the video cable connecting the monitor to the computer is connected properly and
is secure.
Check for bent or broken pins in the video cable connector.
Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending to
the application.
Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings
OSD if the Color Management is turned off.
Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Image retention from a static
image left on the monitor for a
Faint shadow from the static image
displayed appears on the screen
Use the Power Management feature to turn off the monitor at all times when not in use (for
long period of time
Alternatively, use a dynamically changing screensaver.
Product Specific Problems
Specific Symptoms
What You Experience
Possible Solutions
Screen image is too small
Image is centered on screen, but does not
fill entire viewing area
Reset the monitor to Factory Settings.
Cannot adjust the monitor with the buttonsOSD does not appear on the screen
on the front panel
Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
The picture does not fill the entire screen. The picture cannot fill the height or width
of the screen
Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen.
Run the built-in diagnostics.
NOTE: When choosing DVI-D mode, the Auto Adjust function is not available.
Dell™ Soundbar Problems
Common Symptoms
What You Experience
Possible Solutions
No sound for system where the Soundbar No power to Soundbar - the power
Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power indicator (white LED) on
the front of the Soundbar is illuminated.
Confirm that the power cable from the Soundbar is plugged into the adapter.
draws power from an AC adapter
No Sound
indicator is off
Soundbar has power - power indicator is
on
Plug the audio line-in cable into the computer's audio out jack.
Set all volume controls to their maximum and ensure that the mute option is not enabled.
Play some audio content on the computer (example, audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (For example: portable CD player, MP3 player).
Distorted Sound
Computer's sound card is used as the
audio source
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
Set all Windows volume controls to their midpoints.
Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (For example: portable CD player, MP3 player).
Avoid using an audio cable extension or audio jack converter.
Distorted Sound
Other audio source is used
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the audio source.
Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
Clean and reseat the audio line-in plug.
Unbalanced Sound Output
Sound from only one side of Soundbar
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card or audio source.
Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (For example: portable CD player, MP3 player).
Low Volume
Volume is too low
Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.
Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (For example: portable CD player, MP3 player)
Appendix
Dell™ IN1940MW Monitor User's Guide
WARNING: Safety Instructions
WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
For information on safety instructions, see the Product Information Guide.
FCC Notices (U.S. Only) and Other Regulatory Information
For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com\regulatory_compliance.
Contacting Dell
Customers in the United States can call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or
Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not
be available in your area. To contact Dell for sales, technical support, or customer service issues:
1. Visit support.dell.com.
2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.
3. Click Contact Us on the left side of the page.
4. Select the appropriate service or support link based on your need.
5. Choose the method of contacting Dell that is convenient for you.
Setting Up Your Monitor
Dell™ IN1940MW Monitor User's Guide
Setting the display resolution to 1440 x 900 (maximum)
®
For optimal display performance while using the Microsoft Windows operating systems, set the display resolution to 1440 x 900 pixels by performing the following
steps:
®
®
In Windows Vista or Windows 7:
1. Right-click on the desktop and click Personalization.
2. Click Change Display Settings.
3. Move the slider-bar to the right by pressing and holding the left-mouse button and adjust the screen resolution to 1440 x 900.
4. Click OK.
If you do not see 1440 x 900 as an option, you may need to update your graphics driver. Choose the scenario below that best describes the computer system you
are using, and follow the provided directions:
Setting Up Your Monitor
Dell™ IN1940MW Monitor User's Guide
If you have a Dell™ desktop or a Dell™ portable computer with internet access
1. Go to http://support.dell.com, enter your service tag, and download the latest driver for your graphics card.
2. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1440 x 900 again.
NOTE: If you are unable to set the resolution to 1440 x 900, contact Dell™ to inquire about a Graphics Adapter that supports these resolutions.
Setting Up Your Monitor
Dell™ IN1940MW Monitor User's Guide
If you have a non Dell™ desktop, portable computer, or graphics card
®
In Windows Vista or Windows 7:
1. Right-click on the desktop and click Personalization.
2. Click Change Display Settings.
3. Click Advanced Settings.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Please refer to the graphics card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1440 x 900 again.
NOTE: If you are unable to set the resolution to 1440 x 900, please contact the manufacturer of your computer or consider purchasing a graphics adapter that
will support the video resolution of 1440 x 900.
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