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Dell™ PowerEdge™ 860 Systems
Hardware Owner’s Manual
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Contents
1
About Your System.
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24
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System Beep Codes
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Diagnostics Messages.
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System Setup Options
Main Screen
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30
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36
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System Security Screen
Exit Screen .
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System and Setup Password Features.
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37
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39
Using the System Password
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Using the Setup Password .
Contents
3
Disabling a Forgotten Password.
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Baseboard Management Controller Configuration .
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41
BMC Setup Module Options .
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43
Recommended Tools .
Inside the System
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46
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Opening the System.
Closing the System .
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Cooling Shroud.
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47
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48
Removing the Cooling Shroud
Installing the Cooling Shroud .
System Battery .
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49
Replacing the System Battery
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Optical Drive .
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Removing the Optical Drive.
Installing the Optical Drive .
Configuring the Boot Drive.
Hard Drives.
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52
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Removing a Hard Drive .
Installing a Hard Drive
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Installing a SAS Controller Card.
Fan Assembly.
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Removing the Fan Assembly .
Installing the Fan Assembly.
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Optional PCI Fan Assembly
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Removing the PCI Fan Assembly .
Installing the PCI Fan Assembly
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Contents
Power Supply
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Removing the Power Supply .
Installing the Power Supply.
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65
Installing an Expansion Card .
Removing an Expansion Card.
Riser Card
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Installing the Riser Card
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Memory Module Installation Guidelines .
Installing Memory Modules.
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Removing Memory Modules .
Processor.
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Replacing the Processor .
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74
Removing the Control Panel Assembly .
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Installing the Control Panel Assembly .
System Board (Service-Only Procedure)
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Installing the System Board Assembly .
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79
Safety First—For You and Your System
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Checking the Equipment .
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Troubleshooting IRQ Assignment Conflicts.
Troubleshooting External Connections .
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Troubleshooting the Video Subsystem .
Troubleshooting the Keyboard .
Troubleshooting the Mouse.
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Troubleshooting Basic I/O Functions .
Contents
5
Troubleshooting a Serial I/O Device
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Troubleshooting an Optical Drive .
Troubleshooting Expansion Cards .
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Troubleshooting the Microprocessor .
5
Running the System Diagnostics
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System Diagnostics Features .
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When to Use the System Diagnostics .
Running the System Diagnostics
From the Utility Partition
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From Removable Bootable Media
System Diagnostics Testing Options.
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Using the Custom Test Options
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95
95
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Selecting Devices for Testing.
Selecting Diagnostics Options .
Viewing Information and Results .
6
Contents
6
Jumpers and Connectors
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97
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System Board Jumpers.
Riser Card Connectors .
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104
Online Services .
AutoTech Service .
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108
128
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Returning Items for Warranty Repair or Credit
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129
137
Index
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Contents
7
8
Contents
About Your System
This section describes the physical, firmware, and software interface features that provide and ensure
the essential functioning of your system. The physical connectors on your system’s front and back
panels provide convenient connectivity and system expansion capability. The system firmware,
applications, and operating systems monitor the system and component status and alert you when a
problem arises. System conditions can be reported by any of the following:
•
•
•
•
•
•
•
Front or back panel indicators
System messages
Diagnostic indicator codes
Beep codes
Warning messages
Diagnostics messages
Alert messages
This section describes each type of message, lists the possible causes, and provides steps to resolve
any problems indicated by a message. The system indicators and features are illustrated in this
section.
Other Information You May Need
CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty
information may be included within this document or as a separate document.
•
•
•
•
•
•
The Rack Installation Guide and Rack Installation Instructions included with your rack solution
describe how to install your system into a rack.
The Getting Started Guide provides an overview of system features, setting up your system, and
technical specifications.
CDs included with your system provide documentation and tools for configuring and managing
your system.
Systems management software documentation describes the features, requirements, installation,
and basic operation of the software.
Operating system documentation describes how to install (if necessary), configure, and use the
operating system software.
Documentation for any components you purchased separately provides information to configure
and install these options.
About Your System
9
•
Updates are sometimes included with the system to describe changes to the system, software, and/or
documentation.
NOTE: Always check for updates on support.dell.com and read the updates first because they often
supersede information in other documents.
•
documentation or advanced technical reference material intended for experienced users or
technicians.
Accessing System Features During Startup
Table 1-1 describes keystrokes that may be entered during startup to access system features. If your
operating system begins to load before you enter the keystroke, allow the system to finish booting, and
then restart your system and try again.
Table 1-1. Keystrokes for Accessing System Features
Keystroke
<F2>
Description
Enters the System Setup program. See "Using the System Setup Program" on page 29.
<F10>
Opens the utility partition, allowing you to run the system diagnostics. See "Running the
System Diagnostics" on page 94.
<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management Utility, which allows
access to the system event log (SEL). See the BMC User’s Guide for more information on setup
and use of BMC.
<Ctrl+C> Enters the SAS Configuration Utility. See your SAS adapter User’s Guide for more information.
<Ctrl+R> Enters the RAID configuration utility, which allows you to configure an optional RAID card.
For more information, see the documentation for your RAID card.
<Ctrl+S>
Option is displayed only if you have PXE support enabled through the System Setup Program
(see "Integrated Devices Screen" on page 34). This keystroke allows you to configure NIC
settings for PXE boot. For more information, see the documentation for your integrated NIC.
<Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access to
selected DRAC configuration settings. See the DRAC User’s Guide for more information on
setup and use of DRAC.
10
About Your System
Front-Panel Features and Indicators
Figure 1-1 shows the controls, indicators, connectors, and features on the system front panel behind the
optional bezel. (To remove the bezel, press the latch at the left end of the bezel. See "Opening the
System" on page 46.) Table 1-2 provides component descriptions.
Figure 1-1. Front-Panel Features and Indicators
3
4
2
5
1
12
6
7
11
10
9
8
About Your System
11
Table 1-2. Front-Panel Components
Item
Component
Icon
Description
1
Power-on indicator, power
button
The power button turns system power off and on.
NOTICE: If you turn off the system using the power
button and the system is running an ACPI-compliant
operating system, the system can perform an orderly
shutdown before power is turned off. If the power
button is pressed for more than 4 seconds, the
system power will turn off regardless of the current
operating system state. If the system is not running
turned off immediately after the power button is
pressed.
The power button is enabled in the System Setup
program. When disabled, the button can only turn the
system power on. For more information, see "Using the
System Setup Program" on page 29 and the operating
system's documentation.
The power-on indicator lights or blinks to indicate the
status of power to the system.
The power-on indicator lights when the system is on.
The indicator is off when the system is off and power is
disconnected from the system. The indicator blinks
when the system is on but in standby state, or when the
system is off but is still connected to the power source.
To exit from the standby state, briefly press the power
button.
2
3
Diagnostic indicators (4)
The diagnostic indicators aid in diagnosing and
troubleshooting the system. For more information, see
your Hardware Owner’s Manual.
USB connectors (2)
Connect USB 2.0-compliant devices to the system.
4
5
Hard-drive activity indicator
Video connector
The green hard-drive activity indicator flashes when the
hard drives are in use.
Connects a monitor to the system.
12
About Your System
Table 1-2. Front-Panel Components (continued)
Item
Component
Icon
Description
6
System status indicator
The blue system status indicator lights up during
normal system operation.
The amber system status indicator flashes when the
system needs attention due to a system problem.
7
System identification button
You can use the system identification buttons on the
front and back panels to locate a particular system
within a rack. When one of these buttons is pushed, the
blue system status indicators on the front and back
panels blink until one of the buttons is pushed again.
You can also use the systems management software to
cause the indicators to flash to identify a particular
system.
8
Hard drive 1
Hard drive 0
Optical drive
Bezel
Optional 3.5-inch SAS or SATA hard drive.
A 3.5-inch SAS or SATA hard drive.
Optional.
9
10
11
12
Optional
NMI button
The NMI button is used to troubleshoot software and
device driver errors when using certain operating
systems. This button can be pressed using the end of a
paper clip. Use this button only if directed to do so by
qualified support personnel or by the operating system's
documentation.
About Your System
13
Back-Panel Features and Indicators
Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel.
Figure 1-2. Back-Panel Features and Indicators
1
2
3
4
5
6
7
8
9
10
12
11
1
4
7
power supply connector
USB connectors (2)
video connector
2
5
8
keyboard connector
Kensington lock
NIC1 connector
3
6
9
mouse connector
serial connector
NIC2 connector
10 expansion slots (2)
11 system status indicator
12 system identification button
Connecting External Devices
When connecting external devices to your system, follow these guidelines:
•
Most devices must be connected to a specific connector and device drivers must be installed before the
device operates properly. (Device drivers are normally included with your operating system software or
with the device itself.) See the documentation that accompanied the device for specific installation
and configuration instructions.
14
About Your System
•
Always attach an external device while your system and the device are turned off. Next, turn on any
external devices before turning on the system (unless the documentation for the device specifies
otherwise).
configuring I/O ports and connectors.
NIC Indicator Codes
Each NIC on the back panel has an indicator that provides information on network activity and link
status. See Figure 1-3. Table 1-3 lists the NIC indicator codes.
Figure 1-3. NIC Indicators
2
1
1
link indicator
2
activity indicator
Table 1-3. NIC Indicator Codes
Indicator
Indicator Code
Link and activity indicators are off.
Link indicator is green.
The NIC is not connected to the network.
The NIC is connected to a valid link partner on the network.
Activity indicator is blinking yellow. Network data is being sent or received.
System Messages
System messages appear on the screen to notify you of a possible problem with the system. Table 1-4 lists
the system messages that can occur and the probable cause and corrective action for each message.
NOTE: If you receive a system message that is not listed in Table 1-4, check the documentation for the application
that is running when the message appears or the operating system's documentation for an explanation of the
message and recommended action.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for complete
information about safety precautions, working inside the computer and protecting against electrostatic discharge.
About Your System
15
Table 1-4. System Messages
Message
Causes
Corrective Actions
Amount of available memory The OS Install Mode option in the
After the operating system is installed,
enter the System Setup program and set
the OS Install Mode option to Off. See
your Hardware Owner’s Manual for
limited to 256MB
System Setup program is set to On.
This limits the amount of available
memory to 256 MB because some
operating systems will not complete details.
installation with more than 2 GB of
system memory.
Attempting to update
Remote Configuration.
Please wait....
Remote Configuration is in progress. Wait until the process is complete.
BIOS Update Attempt
Failed!
Remote BIOS update attempt failed. Retry the BIOS update. If the problem
persists, see "Getting Help" on page 103.
Caution! NVRAM_CLR jumper NVRAM_CLR jumper is installed.
is installed on system
board.
Check the System Setup configuration
settings. See "Using the System Setup
Program" on page 29. Remove the
NVRAM_CLR jumper. See Figure 6-1
for jumper locations.
Data error
The diskette drive or hard drive
cannot read the data.
For the operating system, run the
appropriate utility to check the file
structure of the diskette drive or hard
drive.
running these utilities.
Decreasing available
memory
One or more memory modules might Reinstall the memory modules and, if
be improperly seated or faulty.
necessary, replace them. See "System
Memory" on page 67.
See "Troubleshooting System Memory"
on page 88.
Diskette read failure
Faulty or improperly inserted diskette. Replace the diskette.
Diskette subsystem reset
failed
Faulty diskette drive or optical drive Ensure that the diskette drive and
controller.
optical drive cables are properly
connected. See "Troubleshooting a USB
Device" on page 83 and
"Troubleshooting an Optical Drive" on
page 89. If the problem persists, see
"Getting Help" on page 103.
Drive not ready
Diskette missing or improperly
inserted in diskette drive.
Reinsert or replace the diskette.
16
About Your System
Table 1-4. System Messages (continued)
Message
Causes
Corrective Actions
Error: Incorrect memory
configuration. Ensure
The installed memory modules are
not matched pairs.
See "Memory Module Installation
Guidelines" on page 68.
memory in slots DIMM1_A
and DIMM1_B, DIMM2_A and
DIMM2_B match identically
in size, speed and rank.
Error: Remote Access
Controller initialization
failure.
Faulty or improperly installed RAC.
Ensure that the RAC is properly
installed. See "Troubleshooting
Expansion Cards" on page 91.
Error 8602: Auxiliary
device failure. Verify
that mouse and keyboard
are securely attached to
correct connectors.
Loose or improperly connected mouse Replace the mouse. If the problem
or keyboard cable; faulty mouse or
keyboard.
persists, replace the keyboard.
Gate A20 failure
Faulty keyboard controller (faulty
system board).
See "Getting Help" on page 103.
General failure
The operating system is unable to
carry out the command.
This message is usually followed by
specific information. Take the
appropriate action to resolve the
problem.
IDE Primary drive 0 not
found
Primary drive 0 set as Auto, no disk.
Run the System Setup program to
correct the settings. See "Using the
System Setup Program" on page 29.
Invalid memory
Unsupported DIMMs are installed in Replace or reconfigure the DIMMs. See
configuration detected.
Potential for data
corruption exists!
the system, or the memory
configuration is incorrect.
"System Memory" on page 67 for
memory configuration guidelines, a list
of supported DIMMs, and supported
memory configurations.
Keyboard controller
failure
Faulty keyboard controller (faulty
system board).
See "Getting Help" on page 103.
Keyboard data line failure Loose or improperly connected
Ensure that the keyboard is properly
keyboard cable; faulty keyboard; faulty connected. If the problem persists,
Keyboard failure
keyboard controller.
replace the keyboard. If the problem
Keyboard stuck key failure
persists, see "Getting Help" on page 103.
Keyboard fuse has failed. Keyboard fuse has failed.
Replace the keyboard.
Faulty system board.
If the problem persists, the system board
is faulty. See "Getting Help" on page 103.
Manufacturing mode
detected
System is incorrectly configured.
About Your System
17
Table 1-4. System Messages (continued)
Message
Causes
Corrective Actions
Memory address line
Faulty or improperly installed memory Ensure that all memory modules are
failure at address, read
value expecting value
modules, or faulty system board.
properly installed. See "Troubleshooting
System Memory" on page 88. If the
problem persists, see "Getting Help" on
page 103.
Memory double word logic
failure at address, read
value expecting value
Memory odd/even logic
failure at start address
to end address
Memory write/read failure
at address, read value
expecting value
Memory tests terminated by The spacebar was pressed during
Information only.
keystroke
POST to terminate the memory test.
No boot device available
The system cannot find the diskette or If the diskette drive is your boot device,
hard drive.
ensure that a bootable disk is in the
drive.
If the hard drive is your boot device,
ensure that the hard drive is installed,
properly seated, and partitioned as a
boot device.
Enter the System Setup program and
verify the boot sequence information.
See your Hardware Owner’s Manual for
details.
No boot sector on
hard-disk drive
The system configuration information Enter the System Setup program and
in the System Setup program might verify the system configuration
be incorrect.
information for the hard drive. See your
Hardware Owner’s Manual for details.
If the message continues to appear after
verifying the information in the System
might have been corrupted. Reinstall the
operating system. See your operating
system documentation for reinstallation
information.
No timer tick interrupt
A chip on the system board might be Run the system diagnostics. See
malfunctioning. "Running the System Diagnostics" on
page 93.
18
About Your System
Table 1-4. System Messages (continued)
Message
Causes
Corrective Actions
Not a boot diskette
The operating system is trying to boot Insert a diskette that has a bootable
from a diskette that does not have a
bootable operating system installed
on it.
PCI BIOS failed to install PCI device BIOS (Option ROM)
checksum failure is detected during
Ensure that all appropriate cables are
cards. If the problem persists, see
"Troubleshooting Expansion Cards" on
page 91.
shadowing.
PCIe Degraded Link Width
Error: Embedded
Faulty or improperly installed PCIe
card.
Reseat the PCIe cards. See "Expansion
Cards" on page 63. If the problem
Bus#nn/Dev#nn/Funcn
persists, see "Getting Help" on page 103.
Expected Link Width is n
Actual Link Width is n
PCIe Degraded Link Width
Error: Slot n
Faulty or improperly installed PCIe
card in the specified slot number.
Reseat the PCIe card in the specified
slot number. See "Expansion Cards" on
page 63. If the problem persists, see
"Getting Help" on page 103.
Expected Link Width is n
Actual Link Width is n
PCIe Training Error:
Embedded
Faulty or improperly installed PCIe
card.
Cards" on page 63. If the problem
Bus#nn/Dev#nn/Funcn
persists, see "Getting Help" on page 103.
PCIe Training Error:
Slot n
Faulty or improperly installed PCIe
card in the specified slot number.
Reseat the PCIe card in the specified
slot number. See "Expansion Cards" on
"Getting Help" on page 103.
Plug & Play Configuration Error encountered in initializing PCI Install the NVRAM_CLR jumper and
Error
device; faulty system board.
reboot the system. See Figure 6-1 for
jumper location. Check for a BIOS
"Troubleshooting Expansion Cards" on
page 91. If the problem persists, see
"Getting Help" on page 103.
Primary drive 0/1
configuration error
Faulty drive. Parameters failure.
Ensure that the hard drive cables are
properly connected. See
"Troubleshooting a Hard Drive" on
page 90.
About Your System
19
Table 1-4. System Messages (continued)
Message
Causes
Corrective Actions
Primary drive 0/1 failure Faulty drive. INT13 call failure from Ensure that the hard drive cables are
the drive.
page 90.
Read fault
The operating system cannot read
from the diskette or hard drive, the
system could not find a particular
sector on the disk, or the requested
sector is defective.
Replace the diskette. Ensure that the
diskette and hard-drive cables are
properly connected. See
Requested sector not found
"Troubleshooting a USB Device" on
page 83, "Troubleshooting a Hard Drive"
on page 90, or "Troubleshooting a Hard
Drive" on page 90 for the appropriate
drive(s) installed in your system.
Remote Configuration
update attempt failed
System could not implement Remote Retry Remote Configuration.
Configuration request.
ROM bad checksum = address Faulty or improperly installed
expansion card.
Remove and reseat the expansion cards.
See "Troubleshooting Expansion Cards"
on page 91.
SATA port 0/1 hard disk
drive configuration error
Faulty drive. Parameters failure.
properly connected. See
"Troubleshooting a Hard Drive" on
page 90.
SATA port 0/1 hard disk
drive failure
the drive.
properly connected. See
"Troubleshooting a Hard Drive" on
page 90.
SATA port 0/1 hard disk
drive auto-sensing error
SATA Port 0/1 hard disk not SATA Port0/1 set as Auto, no disk
Run the System Setup program to
correct the settings. See "Using the
System Setup Program" on page 29.
found
installed.
Sector not found
Seek error
Faulty diskette or hard drive.
page 83, "Troubleshooting a Hard Drive"
Drive" on page 90 for the appropriate
drive installed in your system.
Seek operation failed
Shutdown failure
Shutdown test failure.
Ensure that all memory modules are
properly installed. See "Troubleshooting
System Memory" on page 88. If the
problem persists, see "Getting Help" on
page 103.
20
About Your System
Table 1-4. System Messages (continued)
Message
Causes
The amount of system
memory has changed.
Faulty memory module.
See "Troubleshooting System Memory"
on page 88. If the problem persists, see
"Getting Help" on page 103.
Information only, if you have changed
the memory configuration.
The amount of tested
memory is below the
minimum system
Invalid memory configuration.
See "Memory Module Installation
configuration. System
halted!
Faulty memory module.
See "Troubleshooting System Memory"
on page 88. If the problem persists, see
"Getting Help" on page 103.
Time-of-day clock stopped Faulty battery; faulty system board.
Battery" on page 86. If the problem
persists, see "Getting Help" on page 103.
Time-of-day not set -
Incorrect Time or Date settings; faulty Check the Time and Date settings. See
please run SETUP program
system battery.
"Using the System Setup Program" on
page 29. If the problem persists, see
"Troubleshooting the System Battery" on
page 86.
Timer chip counter 2
failed
Faulty system board.
Unexpected interrupt in
protected mode
Faulty or improperly installed memory Ensure that all memory modules are
modules or faulty system board.
properly installed. See "Memory Module
Installation Guidelines" on page 68. If
the problem persists, see
"Troubleshooting System Memory" on
page 88. If the problem persists, see
"Getting Help" on page 103.
Utility partition not
available
Utility partition is not available on the Create a utility partition on the boot
hard disk
hard drive. See the CDs that came with
your system.
Warning! No micro code
update loaded for
processor 0
Micro code update failed.
Update the BIOS firmware. See "Getting
Help" on page 103.
About Your System
21
Table 1-4. System Messages (continued)
Message
Causes
Faulty diskette, diskette drive, hard
drive.
Write fault
Replace the diskette. Ensure that the
diskette drive and hard-drive cables are
properly connected. See
Write fault on selected
drive
"Troubleshooting a USB Device" on
page 83, "Troubleshooting a Hard Drive"
on page 90, or "Troubleshooting a Hard
Drive" on page 90 for the appropriate
drive(s) installed in your system.
Diagnostics Indicator Codes
The four diagnostics indicators on the system front panel display error codes during system startup.
Table 1-5. Diagnostic Indicator Codes
Code
Causes
Possible processor failure. See "Troubleshooting the Microprocessor" on
page 92.
Corrective Action
A B C D
Memory failure.
See "Troubleshooting System Memory" on
page 88.
A B C D
A B C D
A B C D
Possible expansion card See "Troubleshooting Expansion Cards" on
failure.
page 91.
Possible video card
failure.
See "Troubleshooting Expansion Cards" on
page 91.
= y e l l o w
= g r e e n
= o f f
22
About Your System
Table 1-5. Diagnostic Indicator Codes (continued)
Code
Causes
Corrective Action
Diskette drive or hard
drive failure.
Ensure that the diskette drive and hard-drive
are properly connected. See "Installing a Hard
Drive" on page 56 for information on the drives
installed in your system.
A B C D
Possible USB failure.
See "Troubleshooting a USB Device" on
page 83.
A B C D
A B C D
A B C D
A B C D
A B C D
No memory modules
detected.
See "Troubleshooting System Memory" on
page 88.
System board failure.
See "Getting Help" on page 103.
Memory configuration
error.
page 88.
Possible system board
resource and/or system
board hardware failure.
See "Troubleshooting IRQ Assignment
Conflicts" on page 80. If the problem persists,
see "Getting Help" on page 103.
failure.
page 91.
A B C D
A B C D
Other failure.
Ensure that the optical drive and hard drives
are properly connected. See "Troubleshooting
Your System" on page 79 for the appropriate
drive installed in your system.
If the problem persists, see "Getting Help" on
page 103.
= y e l l o w
= g r e e n
= o f f
About Your System
23
Table 1-5. Diagnostic Indicator Codes (continued)
Code Causes
Corrective Action
The system is in a normal Information only.
operating condition after
POST.
A B C D
= y e l l o w
= g r e e n
= o f f
System Beep Codes
If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps
that identifies the problem.
NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system does not issue beep codes
related to those peripherals.
If a beep code is emitted, write down the series of beeps and then look it up in Figure 1-6. If you are unable
to resolve the problem by looking up the meaning of the beep code, use system diagnostics to identify the
possible cause. If you are still unable to resolve the problem, see "Getting Help" on page 103.
Table 1-6. System Beep Codes
Code
Cause
Corrective Action
1-1-2
CPU register test failure
See "Troubleshooting the Microprocessor" on
page 92.
1-1-3
CMOS write/read failure; faulty
system board
Faulty system board. See "Getting Help" on
page 103.
1-1-4
1-2-1
BIOS error
Reflash the BIOS.
Programmable interval-timer failure; Faulty system board. See "Getting Help" on
faulty system board page 103.
24
About Your System
Table 1-6. System Beep Codes (continued)
Code
1-2-2
1-2-3
1-3-1
Cause
Corrective Action
DMA initialization failure
DMA page register write/read failure
See "Troubleshooting System Memory" on page 88.
Main-memory refresh verification
failure
1-3-2
1-3-3
No memory installed
Chip or data line failure in the first
64 KB of main memory
1-3-4
1-4-1
1-4-2
Odd/even logic failure in the first
64 KB of main memory
Address line failure in the first 64 KB
of main memory
Parity failure in the first 64 KB of
main memory
1-4-3
1-4-4
Fail-safe timer test failure
Software NMI port test failure
2-1-1
Bit failure in the first 64 KB of main
memory
through
2-4-4
3-1-1
3-1-2
3-1-3
Slave DMA-register failure
Master DMA-register failure
Faulty system board. See "Getting Help" on
page 103.
Master interrupt-mask register
failure
3-1-4
3-2-2
3-2-4
3-3-1
3-3-2
3-3-3
3-3-4
3-4-1
3-4-2
3-4-3
Slave interrupt-mask register failure
Interrupt vector loading failure
Keyboard-controller test failure
CMOS failure
System configuration check failure
Keyboard controller not detected
Video memory test failure
Screen initialization failure
Screen-retrace test failure
Video ROM search failure
About Your System
25
Table 1-6. System Beep Codes (continued)
Code
4-2-1
4-2-2
4-2-3
4-2-4
Cause
No timer tick
Shutdown test failure
Gate A20 failure
Faulty system board. See "Getting Help" on
page 103.
Unexpected interrupt in protected See "Troubleshooting Expansion Cards" on
mode
page 91.
4-3-1
4-3-2
Improperly installed or faulty
memory modules
See "Troubleshooting System Memory" on page 88.
No memory modules installed in the Install a memory module in the first memory
first memory module connector
Faulty system board
module connector. See "System Memory" on
page 67.
4-3-3
4-3-4
Faulty system board. See "Getting Help" on
page 103.
Time-of-day clock stopped
See "Troubleshooting System Memory" on page 88.
If the problem persists, see "Getting Help" on
page 103.
4-4-1
4-4-4
Super I/O chip failure; faulty system Faulty system board. See "Getting Help" on
board page 103.
Cache test failure; faulty processor See "Troubleshooting the Microprocessor" on
page 92.
Warning Messages
A warning message alerts you to a possible problem and prompts you to respond before the system
continues a task. For example, before you format a diskette, a message will warn you that you may lose all
data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y
(yes) or n(no).
NOTE: Warning messages are generated by either the application or the operating system. For more information,
see the documentation that accompanied the operating system or application.
Diagnostics Messages
When you run system diagnostics, an error message may result. Diagnostic error messages are not
covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on
page 103, and then follow the instructions in that section for obtaining technical assistance.
26
About Your System
Alert Messages
Systems management software generates alert messages for your system. Alert messages include
information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For
more information, see the systems management software documentation.
About Your System
27
28
About Your System
Using the System Setup Program
After you set up your system, run the System Setup program to familiarize yourself with your system
configuration and optional settings. Record the information for future reference.
You can use the System Setup program to:
•
•
•
•
Change the system configuration stored in NVRAM after you add, change, or remove hardware
Set or change user-selectable options—for example, the time or date
Enable or disable integrated devices
Correct discrepancies between the installed hardware and configuration settings
Entering the System Setup Program
1
Turn on or restart your system.
2
Press <F2> immediately after you see the following message:
<F2> = System Setup
If your operating system begins to load before you press <F2>, allow the system to finish booting,
and then restart your system and try again.
system.
Responding to Error Messages
You can enter the System Setup program by responding to certain error messages. If an error message
appears while the system is booting, make a note of the message. Before entering the System Setup
program, see "System Messages" on page 15 for an explanation of the message and suggestions for
correcting errors.
NOTE: After installing a memory upgrade, it is normal for your system to send a message the first time you
start your system.
Using the System Setup Program
Table 2-1 lists the keys that you use to view or change information on the System Setup program
screens and to exit the program.
Using the System Setup Program
29
Table 2-1. System Setup Program Navigation Keys
Keys
Action
Up arrow or <Shift><Tab>
Down arrow or <Tab>
Moves to the previous field.
Moves to the next field.
Spacebar, <+>, <–>, left and
Cycles through the settings in a field. In many fields,
you can also type the appropriate value.
right arrows
<Esc>
<F1>
Exits the System Setup program and restarts the
system if any changes were made.
Displays the System Setup program's help file.
NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the
system.
System Setup Options
Main Screen
When you enter the System Setup program, the main System Setup program screen appears (see
Figure 2-1).
30
Using the System Setup Program
Figure 2-1. Main System Setup Program Screen
Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup
program screen.
NOTE: The System Setup program defaults are listed under their respective options, where applicable.
Table 2-2. System Setup Program Options
Option
Description
System Time
System Date
System Memory
Resets the time on the system's internal clock.
Resets the date on the system's internal calendar.
Displays the amount of system memory. This option does not have user-
selectable settings.
Using the System Setup Program
31
Table 2-2. System Setup Program Options (continued)
Option
Description
Video Memory
Displays the amount of video memory. This option does not have user-
selectable settings.
System Memory Testing
Determines if memory is being tested during POST.
(Enabled default
)
OS Install Mode
system. On sets the maximum memory to 256 MB. Off makes all of the
system memory available to the operating system. Some operating
systems cannot install with more than 2 GB of system memory. Enable
this option (On) during operating system installation and disable (Off)
after installation.
(Off default)
CPU Information
IDE Primary Drive 0
(Auto)
See "CPU Information Screen" on page 33.
Enables (Auto) or disables (Off) the IDE device in Drive 0 (optical drive).
SATA Port (
0
–
1)
Enables (Auto) or disables (Off) the SATA hard drive in Port 0.
(Auto)
Boot Sequence
Determines the order in which the system searches for boot devices
during system startup. Available options can include the diskette drive,
CD drive, hard drives, and network.
Hard-Disk Drive
Sequence
Determines the order in which the system searches the hard drives during
system startup. The selections depend on the hard drives installed in your
system.
USB Flash Drive
Emulation Type
Determines the emulation type for a USB flash drive. Hard disk allows
the USB flash drive to act as a hard drive. Auto automatically chooses an
emulation type.
(Auto default)
Integrated Devices
See "Integrated Devices Screen" on page 34.
PCI IRQ Assignment
Displays a screen to change the IRQ assigned to each of the integrated
devices on the PCI bus, and any installed expansion cards that require an
IRQ.
Console Redirection
System Security
See "Console Redirection Screen" on page 35.
Displays a screen to configure the system password and setup password
features. See "Using the System Password" on page 37 and "Using the
Setup Password" on page 39 for more information.
Keyboard NumLock
(On default)
Determines whether your system starts up with the NumLock mode
activated on 101– or 102–key keyboards (does not apply to 84-key
keyboards).
32
Using the System Setup Program
Table 2-2. System Setup Program Options (continued)
Option
Description
Report Keyboard Errors
(Report default)
Enables or disables reporting of keyboard errors during the POST. Enable
this option for host systems that have keyboards attached. Select Do Not
Report to suppress all error messages relating to the keyboard or keyboard
controller during POST. This setting does not affect the operation of the
keyboard itself if a keyboard is attached to the system.
Asset Tag
Displays the customer-programmable asset tag number for the system if
an asset tag number has been assigned.
CPU Information Screen
Table 2-3 lists the options and descriptions for the information fields that appear on the CPU Information
screen.
Table 2-3. CPU Information Screen
Option
Description
Bus Speed
Displays the bus speed of the processor.
Logical Processor
Displays when the processor supports Hyper-Threading technology.
Enabled permits all logical processors to be used by the operating
system. Only the first logical processor is used by the operating
system if Disabled is selected.
(Enabled default)
Virtualization Technology Displays when the processor(s) support Virtualization Technology.
(Disabled default)
Enabled permits virtualization software to use Virtualization
Technology incorporated in the processor design. This feature can
only be used by software that supports Virtualization Technology.
Adjacent Cache Line
Prefetch
Enables or disables optimal use of sequential memory access.
Disable this option for applications that require high use of random
memory access.
(Enabled default)
Hardware Prefetcher
Enables or disables the hardware prefetcher.
(Enabled default)
Demand-Based Power
Management
When set to Enabled, the CPU Performance State Tables are
reported to the operating system. When set to Disabled, the
Performance State Tables are not reported to the operating system.
(Disabled default)
If the processor does not support Demand-Based Power
Management, this field is read-only.
Processor 1 ID
Core Speed
Displays the family and model number of each processor.
Displays the clock speed of the processor.
Level 2 Cache
Number of Cores
Displays the amount of cache memory for the processor.
Displays the number of cores in the processor.
Using the System Setup Program
33
Table 2-3. CPU Information Screen (continued)
Option
Description
Specifies if the installed processor supports Intel 64-bit
extensions.
®
64-Bit Technology
Integrated Devices Screen
Table 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices
screen.
Table 2-4. Integrated Devices Screen Options
Option
Description
IDE Controller
Enables the integrated IDE controller. When set to Auto, each
channel of the integrated IDE controller is enabled if IDE devices
are attached to the channel and the external IDE controller is not
detected.
(Auto default)
SATA Controller
Allows the integrated SATA controller to be set to Off or ATA
Mode. Off disables the SATA subsystem. ATA Mode sets the
SATA subsystem to Native IDE mode.
(ATA default)
USB Controller
(On with BIOS support
default)
Enables or disables the system's USB ports. Options are On with
BIOS support, On without BIOS support, or Off. Disabling the
USB ports makes system resources available for other devices.
Embedded Gb NIC
(Enabled with PXE
default)
Enables or disables the system's integrated NIC. Options are
Enabled with PXE and Disabled. PXE support allows the system
to boot from the network. Changes take effect after the system
reboots.
MAC Address
Displays the MAC address for the integrated 10/100/1000 NIC.
This field does not have user-selectable settings.
Secondary Embedded Gb Enables or disables the system's secondary integrated NIC.
NIC
Options are Enabled without PXE and Disabled. PXE support
allows the system to boot from the network. Changes take effect
after the system reboots.
Secondary NIC MAC
Address
Displays the MAC address for the secondary integrated
10/100/1000 NIC. This field does not have user-selectable settings.
34
Using the System Setup Program
Table 2-4. Integrated Devices Screen Options (continued)
Option
Description
Serial Port
Serial Port options are COM1, COM3, BMC Serial, BMC NIC,
COM1/BMC, and Off. If an optional remote access controller
(RAC) is installed in the system, RAC is an additional option.
(COM1 default)
Serial Port shares three usage models. For standard usage, Serial
Port attempts to use COM1 first, and then COM3. For BMC
usage, serial port 1 uses the COM1 address and communication
can be either via the serial port or the integrated shared NIC. RAC
control uses only the COM1 address.
The COM1/BMC setting allows you to toggle the system between
a COM1 setting and BMC Serial setting. In this mode, press
<ESC> to enter the BMC Serial setting and press <ESC><q>
to return to the COM1 setting.
Off and COM3 are not available options when Console
Redirection is set to use Serial Port 1.
Speaker
Enables or disables the system internal speaker.
(On default)
Console Redirection Screen
Table 2-5 lists the options and descriptions for the information fields that appear on the Console
Redirection screen.
Table 2-5. Console Redirection Screen Options
Option
Description
Console Redirection
Sets the console redirection feature to Off or Serial Port.
(Off default)
Failsafe Baud Rate
Displays if the failsafe baud rate is used for console redirection.
Select either VT 100/VT 220 or ANSI.
(115200 default)
Remote Terminal Type
(VT 100/VT 220 default)
Redirection After Boot
Enables or disables console redirection after your system restarts.
(Enabled default)
Using the System Setup Program
35
System Security Screen
Table 2-6 lists the options and descriptions for the information fields that appear on the System Security
screen.
Table 2-6. System Security Screen Options
Option
Description
System Password
Displays the current status of your system's password security
feature and allows you to assign and verify a new system password.
on assigning a system password and using or changing an existing
system password.
Setup Password
Restricts access to the System Setup program in the same way that
you restrict access to your system using the system password
feature.
NOTE: See "Using the Setup Password" on page 39 for instructions
on assigning a setup password and using or changing an existing
setup password.
Password Status
Setting the Setup Password option to Enabled prevents the system
password from being changed or disabled at system start-up.
To lock the system password, assign a setup password in the Setup
Password option and then change the Password Status option to
Locked. In this state, you cannot change the system password
using the System Password option and the system password cannot
be disabled at system start-up by pressing <Ctrl><Enter>.
To unlock the system password, enter the setup password in the
Setup Password field and then change the Password Status option
to Unlocked. In this state, you can disable the system password at
system start-up by pressing <Ctrl><Enter> and then change the
password using the System Password option.
Power Button
Turns system's power off and on.
• If you turn off the system using the power button and the system
is running an ACPI-compliant operating system, the system can
perform an orderly shutdown before power is turned off.
• If the system is not running an ACPI-compliant operating system,
power is turned off immediately after the power button is pressed.
The button is enabled in the System Setup program. When
disabled, the button can only turn on system power.
NOTE: You can still turn on the system by using the power button,
even if the Power Button option is set to Disabled.
36
Using the System Setup Program
Table 2-6. System Security Screen Options (continued)
Option
Description
NMI Button
This field enables/disables the NMI button on the front panel.
NOTICE: Use the NMI button only if directed to do so by
qualified support personnel or by the operating system's
documentation. Pressing this button halts the operating system
and displays a diagnostic screen.
Sets the NMI feature On or Off.
AC Power Recovery
Determines how the system reacts when power is restored to the
system. If system is set to Last, the system returns to the last power
state. On turns on the system after power is restored. When set to
Off, the system remains off after power is restored.
(Last default)
Exit Screen
After you press <Esc> to exit the System Setup program, the Exit screen displays the following options:
•
•
•
Save Changes and Exit
Discard Changes and Exit
Return to Setup
System and Setup Password Features
NOTICE: The password features provide a basic level of security for the data on your system. If your data requires
more security, use additional forms of protection, such as data encryption programs.
NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended
without having a system password assigned or if you leave your system unlocked so that someone can disable the
password by changing a jumper setting.
Your system is shipped to you without the system password feature enabled. If system security is a concern,
operate your system only with system password protection.
To change or delete an existing password, you must know the password (see "Deleting or Changing an
Existing System Password" on page 39). If you forget your password, you cannot operate your system or
change settings in the System Setup program until a trained service technician changes the password
jumper setting to disable the passwords, and erases the existing passwords. This procedure is described in
"Disabling a Forgotten Password" on page 101.
Using the System Password
After a system password is assigned, only those who know the password have full use of the system. When
the System Password option is set to Enabled, the system prompts you for the system password after the
system starts.
Using the System Setup Program
37
Assigning a System Password
Before you assign a system password, enter the System Setup program and check the System Password
option.
When a system password is assigned, the setting shown for the System Password option is Enabled. If the
setting shown for the Password Status is Unlocked, you can change the system password. If the Password
Status option is Locked, you cannot change the system password. When the system password feature is
disabled by a jumper setting, the system password is Disabled, and you cannot change or enter a new system
password.
When a system password is not assigned and the password jumper on the system board is in the enabled
(default) position, the setting shown for the System Password option is Not Enabled and the Password
Status field is Unlocked. To assign a system password:
1
2
3
Verify that the Password Status option is set to Unlocked.
Highlight the System Password option and press <Enter>.
Type your new system password.
You can use up to 32 characters in your password.
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you
enter one of these combinations, the system beeps. To erase a character when entering your password,
press <Backspace> or the left-arrow key.
NOTE: To escape from the field without assigning a system password, press <Enter> to move to another field,
or press <Esc> at any time prior to completing step 5.
4
5
Press <Enter>.
To confirm your password, type it a second time and press <Enter>.
The setting shown for the System Password changes to Enabled. Exit the System Setup program and
begin using your system.
6
Either reboot your system now for your password protection to take effect or continue working.
NOTE: Password protection does not take effect until you reboot the system.
Using Your System Password to Secure Your System
NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 39), the system accepts
your setup password as an alternate system password.
When the Password Status option is set to Unlocked, you have the option to leave the password security
enabled or to disable the password security.
To leave the password security enabled:
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
Type your password and press <Enter>.
38
Using the System Setup Program
To disable the password security:
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
Type your password and press <Ctrl><Enter>.
When the Password Status option is set to Locked whenever you turn on your system or reboot your system
by pressing <Ctrl><Alt><Del>, type your password and press <Enter> at the prompt.
After you type the correct system password and press <Enter>, your system operates as usual.
If an incorrect system password is entered, the system displays a message and prompts you to re-enter your
password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the
system displays an error message showing the number of unsuccessful attempts and that the system has
halted and will shut down. This message can alert you to an unauthorized person attempting to use your
system.
Even after you shut down and restart the system, the error message continues to be displayed until the
correct password is entered.
NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password
options to further protect your system from unauthorized changes.
Deleting or Changing an Existing System Password
1
When prompted, press <Ctrl><Enter> to disable the existing system password.
If you are asked to enter your setup password, contact your network administrator.
2
3
4
5
Enter the System Setup program by pressing <F2> during POST.
Select the System Security screen field to verify that the Password Status option is set to Unlocked
When prompted, type the system password.
.
Confirm that Not Enabled is displayed for the System Password option.
If Not Enabled is displayed for the System Password option, the system password has been deleted. If
Enabled is displayed for the System Password option, press the <Alt><b> key combination to restart
the system, and then repeat steps 2 through 5.
Using the Setup Password
Assigning a Setup Password
You can assign (or change) a setup password only when the Setup Password option is set to Not Enabled. To
assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The system
prompts you to enter and verify the password. If a character is illegal for password use, the system beeps.
NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup
password can be used as an alternate system password. However, the system password cannot be used in place of
the setup password.
You can use up to 32 characters in your password.
Using the System Setup Program
39
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter
one of these combinations, the system beeps. To erase a character when entering your password, press
<Backspace> or the left-arrow key.
After you verify the password, the Setup Password setting changes to Enabled. The next time you enter the
System Setup program, the system prompts you for the setup password.
A change to the Setup Password option becomes effective immediately (restarting the system is not
required).
Operating With a Setup Password Enabled
If Setup Password is set to Enabled, you must enter the correct setup password before you can modify most
of the System Setup options. When you start the System Setup program, the program prompts you to enter
a password.
If you do not enter the correct password in three attempts, the system lets you view, but not modify, the
System Setup screens—with the following exception: If System Password is not set to Enabled and is not
locked through the Password Status option, you can assign a system password (however, you cannot disable
or change an existing system password).
NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the
system password from unauthorized changes.
Deleting or Changing an Existing Setup Password
1
2
Highlight the Setup Password option, press <Enter> to access the setup password window, and press
<Enter> twice to clear the existing setup password.
The setting changes to Not Enabled
.
3
If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on
page 39.
Disabling a Forgotten Password
See "Disabling a Forgotten Password" on page 101.
Baseboard Management Controller Configuration
The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems
remotely. BMC provides the following features:
•
•
•
Uses the system’s serial port and integrated NIC
Fault logging and SNMP alerting
Access to system event log and sensor status
40
Using the System Setup Program
•
•
•
Control of system functions including power on and off
Support is independent of the system’s power or operating state
Provides text console redirection for system setup, text-based utilities, and operating system consoles
NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to
integrated NIC1.
For additional information on using BMC, see the documentation for the BMC and systems management
applications.
Entering the BMC Setup Module
1
2
Turn on or restart your system.
Press <Ctrl-E> when prompted after POST.
If your operating system begins to load before you press <Crtl-E>, allow the system to finish
booting, and then restart your system and try again.
BMC Setup Module Options
For information about the BMC Setup Module options and how to configure the emergency management
port (EMP), see the BMC User’s Guide.
Using the System Setup Program
41
42
Using the System Setup Program
Installing System Components
This section describes how to install the following system components:
•
•
•
•
•
•
•
•
•
•
•
•
•
Cooling shroud
System battery
Optical drive
Hard drives
Fan assembly
Optional PCI fan
Power supply
Expansion cards
Riser card
System memory
Processor
Control panel
System board
Recommended Tools
You may need the following items to perform the procedures in this section:
•
•
•
Key to the system keylock
Wrist grounding strap
#2 Phillips screwdriver
Inside the System
In Figure 3-1, the bezel and system cover are removed to provide an interior view of the system.
Installing System Components
43
Figure 3-1. Inside the System
4
5
3
6
2
7
1
10
8
9
1
4
7
optical drive (optional)
2
5
8
PCI fan
3
6
9
riser card
PCI expansion card (optional)
power supply
processor and heat sink
processor fan module
memory modules (4)
hard drive 1
10 hard drive 0
The system board holds the system's control circuitry and other electronic components. The processor
and memory are installed directly on the system board. Using a riser card, the system can accommodate
two expansion cards. The peripheral bays provide space for up to two hard drives and an optional optical
drive. Power is supplied to the system board and drives through one nonredundant power supply.
Opening and Closing the System
The system is enclosed by an optional bezel and cover. To upgrade or troubleshoot the system, remove
the bezel and cover.
44
Installing System Components
Removing the Bezel
1
2
3
Unlock the bezel. See Figure 3-2.
Unlatch the left end of the bezel and rotate it away from the front panel.
Unhook the right end of the bezel and pull the bezel away from the system.
Figure 3-2. Installing and Removing the Optional Bezel
1
2
1
key lock
2
bezel
Installing the Bezel
1
2
Hook the right end of the bezel into the bezel slot on the right side of the system front plate
Rotate the other end of the bezel toward the front panel and press the bezel onto the panel to engage
the latch.
3
Lock the bezel.
Installing System Components
45
Opening the System
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
Extend the system out of the rack to the locked position. If the system is installed on static rails,
remove the system from the rack and place it on a work surface.
3
4
5
To remove the system cover, loosen the thumbscrew at the back of the system. See Figure 3-3.
Slide the cover backward about 1.3 cm (0.5 inch), and grasp the cover on both sides.
Carefully lift the cover away from the system.
Figure 3-3. Installing and Removing the System Cover
1
2
1
system cover
2
thumbscrew
46
Installing System Components
Closing the System
1
2
3
4
5
Ensure that you did not leave tools or parts inside the system.
Place the cover over the sides of the chassis, and slide the cover forward.
Tighten the thumbscrew at the back of the system to secure the cover. See Figure 3-3.
Replace the system in the rack, and reconnect the peripheral cables.
Reconnect the system to the electrical outlet, and turn on the system.
Cooling Shroud
The cooling shroud covers the processor and system battery and provides air flow to these components
and the system memory.
Removing the Cooling Shroud
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
Open the system. See "Opening the System" on page 46.
While grasping the cooling shroud, press the release latch and lift the shroud away from the fan
assembly. See Figure 3-4.
3
Remove the cooling shroud.
Installing System Components
47
Figure 3-4. Installing and Removing the Cooling Shroud
1
3
2
1
tab
2
release latch
3
cooling shroud
Installing the Cooling Shroud
1
2
3
Insert the tab on the side of the cooling shroud and the release latch into the fan assembly. See
Figure 3-4.
Push the cooling shroud down until the release latch snaps into place, securing the shroud to the fan
assembly.
Close the system. See "Closing the System" on page 47.
48
Installing System Components
System Battery
Replacing the System Battery
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
Enter the System Setup program and, if possible, make a printed copy of the System Setup screens.
See "Using the System Setup Program" on page 29.
2
3
4
5
6
7
Open the system. See "Opening the System" on page 46.
Remove the cooling shroud. See "Removing the Cooling Shroud" on page 47.
Remove the riser card. See "Removing the Riser Card" on page 66.
Locate the battery on the system board. See Figure 6-2 for the battery location.
Grasp the battery with your fingers and pull it out of the battery socket. See Figure 3-5.
Push the new battery into the battery socket as shown in Figure 3-5.
NOTE: The side of the battery labeled "+" must face toward the open side of the battery socket.
Figure 3-5. Replacing the Battery
1
2
3
1
battery
2
battery socket
3
retention tab
Installing System Components
49
8
9
Reinstall the riser card. See "Installing the Riser Card" on page 67.
Install the cooling shroud. See "Installing the Cooling Shroud" on page 48.
10 Close the system. See "Closing the System" on page 47.
11 Enter the System Setup program to confirm that the battery operates properly.
12 From the main screen, select System Time to enter the correct time and date.
Also, re-enter any system configuration information that is no longer displayed on the System Setup
screens, and then exit the System Setup program.
13 To test the newly installed battery, see "Troubleshooting the System Battery" on page 86.
Optical Drive
The optional optical drive is mounted in a bracket using two alignment pins and a spring clip on top of
hard drive 0. An interposer card is connected to the back of the drive which allows the drive to be
connected to the IDE connector on the system board.
Removing the Optical Drive
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
3
4
5
6
Open the system. See "Opening the System" on page 46.
Disconnect the power and interface cables from the optical drive's interposer card.
Pull the two captive fasteners that secure the interposer card to the hard drive 0 carrier. See Figure 3-6.
Disconnect the interposer card from the optical drive.
Press the bracket release lever that secures the optical drive to the hard drive 0 carrier. See Figure 3-6.
Lift and tilt the optical drive up and out of the bracket as shown in Figure 3-6.
50
Installing System Components
Figure 3-6. Removing and Installing the Optional Optical Drive
2
3
4
1
5
7
6
1
4
7
interposer board
retaining pins (4)
hard drive 0
2
5
captive fasteners (2)
mounting holes (4)
3
6
interface cable
bracket release lever
Installing the Optical Drive
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
Align the optical drive's mounting holes with the retaining pins on the hard drive 0 bracket. See
Figure 3-6.
2
3
Rotate the drive downward until it snaps into place.
Connect the interposer card to the optical drive.
Push the plungers into the captive fastener barrels until they snap into place.
4
5
Connect the interface and power cables to the optical drive's interposer card.
Close the system. See "Closing the System" on page 47.
Installing System Components
51
Configuring the Boot Drive
The drive or device from which the system boots is determined by the boot order specified in the System
Setup program. See "Using the System Setup Program" on page 29. To boot the system from a hard drive
or drive array, the drive(s) must be connected to the appropriate controller:
•
For systems using the integrated hard-drive controller, the master drive (drive 0) must be connected to
the SATA_PORT_0 connector on the system board. To identify system board connectors, see
Figure 6-2.
•
•
For systems with a SAS controller installed, the hard drive must be connected to the SAS controller
card. See the documentation that accompanied the controller card.
To boot from a SAS RAID array, the drive must be connected to the RAID controller card. See the
documentation that accompanied the controller card.
Hard Drives
Your system contains up to two non-hot-pluggable SATA or SAS hard drives. If your system contains SAS
hard drives, they must be connected to a SAS controller card. The cables for hard drive 1 are routed
through a cable clamp mounted to the chassis.
Removing a Hard Drive
The procedures for removing and installing SATA or SAS hard drives are the same.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
Open the system. See "Opening the System" on page 46.
If applicable, remove the optical drive.
Remove the optical drive if you are removing hard drive 0. See "Removing the Optical Drive" on
page 50.
3
Disconnect the power and interface cables from the hard drive.
The interface cables for SATA hard drives are connected to the system board. See Figure 6-2 for the
location of the system board connectors.
The interface cables for SAS hard drives are connected to a controller card.
4
5
Pull up on the plunger that secures the hard-drive carrier to the chassis. See Figure 3-7.
Slide the hard-drive carrier backward and lift the carrier out of the chassis.
52
Installing System Components
Figure 3-8. Removing the HDD1 Hard-Drive Carrier
2
3
4
1
5
6
1
4
HDD1 hard-drive carrier
power cable
2
5
plunger
notches (4)
3
6
interface cable
tabs (4)
6
Using a #2 Phillips screwdriver, remove the four screws that secure the hard drive to the carrier and
remove the drive from the carrier. See Figure 3-10.
54
Installing System Components
Figure 3-9. Removing the Hard Drive From the HDD0 Drive Carrier
1
2
4
3
1
4
HDD0 hard-drive carrier
hard drive
2
screws (4)
3
mounting holes (4)
Installing System Components
55
Figure 3-10. Removing the Hard Drive From the HDD1 Drive Carrier
1
2
4
3
1
4
HDD1 hard-drive carrier
hard drive
2
screws (4)
3
mounting holes (4)
Installing a Hard Drive
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
1
2
Align the hard-drive mounting holes with the holes in the drive carrier.
Using a #2 Phillips screwdriver, install the four screws that secure the hard drive to the carrier. See
Figure 3-10.
3
Align the hard-drive carrier so that the tabs on the chassis slide into the notches in the carrier. See
Figure 3-7.
4
5
6
Slide the carrier forward until it stops.
Press down on the plunger to secure the hard-drive carrier to the chassis. See Figure 3-7 and Figure 3-8.
Connect the power and interface cables to the new drive:
•
If no SAS controller card is present, attach SATA interface cables to the hard drives and the SATA
connectors on the system board. Connect hard drive 0 to the SATA_0 connector and hard drive 1
to the SATA_1 connector. See Figure 6-2 for the location of the SATA connectors.
56
Installing System Components
•
and attach the HDD1 cable to hard drive 1. See the controller card documentation for further
information.
7
8
Install the CD drive.
Install the CD drive if you are removing hard drive 0. See "Installing the Optical Drive" on page 51.
Close the system. See "Closing the System" on page 47.
Installing a SAS Controller Card
See "Installing an Expansion Card" on page 63 for general instructions about installing the controller
card. See the controller card documentation for specific information on installing and configuring the
card.
NOTICE: If your SAS controller has an external storage connector, you must install the optional PCI fan assembly
in your system to maintain the proper cooling environment. Failure to install the fan assembly could result in the
system overheating and shutting down unexpectedly. See "Installing the PCI Fan Assembly" on page 60 for
instructions on installing the PCI fan assembly.
Fan Assembly
The fan assembly contains two fans and provides cooling for the processor and memory modules.
Removing the Fan Assembly
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
3
4
5
6
7
Open the system. See "Opening the System" on page 46.
Remove the cooling shroud. See "Removing the Cooling Shroud" on page 47.
Disconnect the fan assembly’s power cable from the system board. See Figure 3-11.
Remove the data cable from hard drive 1 if installed. See Figure 3-11.
Remove the hard drive 0 power cable if installed.
Pull the cables out of the fan assembly’s cable tray. See Figure 3-11.
While pressing the two release levers on the fan assembly, lift the fan assembly off of the two securing
posts and out of the chassis. See Figure 3-11.
Installing System Components
57
Figure 3-11. Installing and Removing the Fan Assembly
1
2
5
3
4
1
4
release levers (2)
2
5
power cable
cable tray
3
securing posts (2)
hard drive 1 data cable
Installing the Fan Assembly
1
2
3
4
5
6
7
Align the holes in the fan assembly with the two fan assembly securing posts. See Figure 3-11.
Lower the fan assembly until the release levers snap onto the securing posts.
Route the cables in the fan assembly cable tray. See Figure 3-11.
Reconnect the hard drive 1 data cable to the hard drive. See Figure 3-11.
Reconnect the fan assembly power cable to the system board.
Install the cooling shroud. See "Installing the Cooling Shroud" on page 48.
Close the system. See "Closing the System" on page 47.
58
Installing System Components
Optional PCI Fan Assembly
The optional PCI fan module provides cooling for the expansion cards.
NOTICE: Your system requires the PCI fan assembly if your system has a SAS controller that can be connected to
an external storage system. Removing the fan assembly or disabling the fan could result in your system overheating
and shutting down unexpectedly.
Removing the PCI Fan Assembly
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
Open the system. See "Opening the System" on page 46.
Disconnect the following cables from the system board and SAS controller (if present):
•
•
•
•
•
fan power cable
intrusion switch cable
hard drive interface cables
control panel interface cable
optical drive interface cable (if present)
3
4
Pull the interface cables through the panel cutout and fold them out of the way. See Figure 3-12.
Using a #2 Phillips screwdriver, remove the two screws securing the PCI fan assembly to the chassis.
See Figure 3-12.
5
Remove the fan assembly from the system.
Installing System Components
59
Figure 3-12. Installing and Removing the PCI Fan Assembly
1
2
3
4
1
4
PCI fan assembly
2
screws (2)
3
panel cutout
chassis intrusion switch
Installing the PCI Fan Assembly
1
2
3
Align the fan assembly with the screw holes on the chassis and use a #2 Phillips screwdriver to install
the two mounting screws. See Figure 3-12.
Connect the fan’s power cable to the PCI FAN connector on the system board. See Figure 6-2 for the
location of the connector.
Connect the intrusion switch cable to the INTRUSION_SWITCH connector on the system board.
See Figure 6-2 for the location of the connector.
4
5
Route all interface connectors through the panel cutout.
Connect the hard-drive connectors to the SATA connectors on the system board or to the SAS
controller, if present. See "Installing a Hard Drive" on page 56.
60
Installing System Components
6
7
8
Connect the control panel interface cable to the FP_CONN1 connector on the system board. See
Figure 6-2 for the location of the connector.
Connect the optical drive interface cable to the IDE connector on the system board. See Figure 6-2 for
the location of the connector.
Close the system. See "Closing the System" on page 47.
Power Supply
The system supports a single nonredundant power supply.
Removing the Power Supply
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
Open the system. See "Opening the System" on page 46.
Disconnect the following power supply cables:
a
b
c
P3 from the hard drive cable harness
P2 from system board connector 12V
P1 from system board connector PWR_CONN
3
4
Using a #2 Phillips screwdriver, remove the screw at the front of the power supply that secures the
power supply to the chassis. See Figure 3-13.
Slide the power supply forward and lift straight up to remove the power supply from the chassis.
Installing System Components
61
Figure 3-13. Installing and Removing the Power Supply
3
4
2
1
5
7
6
1
4
7
screw
2
5
P1 connector
pins (4)
3
6
P2 connector
power supply
P3 connector
securing brackets (4)
Installing the Power Supply
1
Lower the power supply into the chassis and slide it backward until the four pins on the power supply
are engaged into the securing brackets.
2
Using a #2 Phillips screwdriver, install the screw at the front of the power supply that secures the
power supply to the chassis.
62
Installing System Components
3
4
Connect the following power supply cables:
a
b
c
P3 to the hard drive cable harness
P2 to the system board connector 12V
P1 to the system board connector PWR_CONN
Close the system. See "Closing the System" on page 47.
Expansion Cards
The system is available with an optional PCIe riser card or PCI-X/PCIe riser card. The PCIe riser card
contains two PCIe expansion slots with x8-lane connectors—slot 1 has x4-lane capability and slot 2 has
x8-lane capability. The PCI-X/PCIe riser card provides one PCI-X expansion slot and one PCIe x8-lane
expansion slot. If you are installing a remote access controller card, it must be installed in the upper slot
of a PCI-X/PCIe riser card. See "PCIe Riser Card Connectors" on page 100 for the locations of the
expansion-card slots on the two types of riser cards.
Installing an Expansion Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
3
4
Open the system. See "Opening the System" on page 46.
Remove the expansion-card retainer adjacent to the expansion card slots. See Figure 3-14.
Slide the expansion-card sliding retainer to the retracted or open position. See Figure 3-15.
Remove the filler bracket on the slot you will be using.
NOTE: Keep this bracket if you need to remove the expansion card. Filler brackets must be installed over empty
expansion card slots to maintain Federal Communications Commission (FCC) certification of the system. The
brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
5
Insert the expansion card firmly into the expansion-card connector on the riser card until the card is
fully seated.
NOTE: Ensure that the expansion-card bracket is also inserted into the securing slot on the chassis's back
panel.
6
7
expansion card. See Figure 3-15.
8
9
Connect any internal or external cable(s) to the expansion card.
NOTE: You may need to remove the riser card in order to install certain expansion cards with internal
connectors. See "Riser Card" on page 66.
Close the system. See "Closing the System" on page 47.
Installing System Components
63
Figure 3-15. Opening and Closing the Expansion-Card Sliding Retainer
2
1
3
1
expansion-card sliding
retainer
2
release tab
3
expansion card
Removing an Expansion Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
3
4
5
Open the system. See "Opening the System" on page 46.
Disconnect any internal or external cable(s) that are connected to the expansion card.
Lift the expansion-card retainer adjacent to the PCI slots. See Figure 3-14.
Slide the expansion-card sliding retainer to the retracted or open position. See Figure 3-15.
Grip the edges of the expansion card with the fingers of both hands and carefully work the card out of
the expansion-card connector.
Installing System Components
65
6
If you are permanently removing the card, replace the metal filler bracket over the empty card-slot
opening.
NOTE: Filler brackets must be installed over empty expansion-card slots to maintain FCC certification of the
system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the
system.
7
8
Replace the expansion-card retainer.
Close the system. See "Closing the System" on page 47.
Riser Card
The riser card provides two expansion-card slots. See "Expansion Cards" on page 63 for detailed
information on the expansion-card slots.
Removing the Riser Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
3
Open the system. See "Opening the System" on page 46.
Remove any expansion card(s). See "Removing an Expansion Card" on page 65.
Using a #2 Phillips screwdriver, remove the two screws that secure the riser card to the chassis. See
Figure 3-16.
4
Lift the riser card straight up and remove the riser card from the system.
66
Installing System Components
Figure 3-16. Installing and Removing the Riser Card
1
2
1
screws (2)
2
riser card
Installing the Riser Card
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
Insert the riser card firmly into the riser card connector on the system board until the riser card is fully
seated.
2
3
4
Using a #2 Phillips screwdriver, install the two screws that secure the riser card to the system board.
Install any expansion card(s). See "Installing an Expansion Card" on page 63.
System Memory
The four memory module sockets are located on the system board adjacent to the power supply and can
accommodate 512 MB to 8 GB of unbuffered ECC PC-3200 (DDR2 533 or DDR 667) memory. See
Figure 6-2 for the location of the memory module sockets.
Installing System Components
67
You can upgrade the system memory by installing combinations of 512-MB, 1-GB, and 2-GB unbuffered
memory modules. If you receive an error message stating that maximum memory has been exceeded, see
"System Messages" on page 15 for more information. You can purchase memory upgrade kits from Dell.
NOTE: The memory modules must be PC-3200 compliant.
Memory Module Installation Guidelines
The memory module sockets are arranged in banks (1 and 2) on two channels (A and B).
The memory module banks are identified as follows:
Bank 2: DIMM2_A and DIMM2_B
The memory module banks must be installed in identical pairs in configurations that have more than
one memory module. For example, if socket DIMM1_A contains a 512-MB memory module, then the
second memory module to be installed must be a 512-MB memory module in socket DIMM1_B.
Table 3-1 shows examples of different memory configurations, based on the following guidelines:
•
•
•
•
The minimum memory configuration is 512 MB.
If only one memory module is installed, it must be installed in the DIMM1_A socket.
A bank must contain identical memory modules.
Install the memory modules in bank 1 (DIMM1_x) before installing memory modules in bank 2
(DIMM2_x).
•
Installing three memory modules is not supported.
Table 3-1. Sample Memory Module Configurations
Total Memory DIMM1_A
DIMM2_A
None
DIMM1_B
None
DIMM2_B
None
512 MB
1 GB
1 GB
2 GB
2 GB
3 GB
4 GB
4 GB
5 GB
6 GB
8 GB
512 MB
512 MB
1 GB
None
512 MB
None
None
None
None
512 MB
1 GB
512 MB
None
512 MB
1 GB
512 MB
None
1 GB
512 MB
1 GB
1 GB
512 MB
1 GB
1 GB
1 GB
2 GB
None
2 GB
None
2 GB
512 MB
1 GB
2 GB
512 MB
1 GB
2 GB
2 GB
2 GB
2 GB
2 GB
2 GB
68
Installing System Components
Installing Memory Modules
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
3
Open the system. See "Opening the System" on page 46.
Locate the memory module sockets. See Figure 6-2.
Press the ejectors on the memory module socket down and out, as shown in Figure 3-17, to allow the
memory module to be inserted into the socket.
4
Align the memory module's edge connector with the alignment keys of the memory module socket,
and insert the memory module in the socket.
NOTE: The memory module socket has two alignment keys that allow you to install the memory module in the
5
Press down on the memory module with your thumbs while pulling up on the ejectors with your index
When the memory module is properly seated in the socket, the ejectors on the memory module socket
align with the ejectors on the other sockets that have memory modules installed.
6
Repeat step 2 through step 5 of this procedure to install the remaining memory modules. See Table 3-1
for valid memory configurations.
7
8
(Optional) Press <F2> to enter the System Setup program, and check the System Memory setting on
the main System Setup screen.
The system should have already changed the value to reflect the newly installed memory.
9
If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat
step 1 through step 8 of this procedure, checking to ensure that the memory modules are firmly seated
in their sockets.
10 Run the system memory test in the system diagnostics. See "Running the System Diagnostics" on
page 93.
Installing System Components
69
Figure 3-17. Installing and Removing a Memory Module
1
2
3
4
1
4
memory module
2
memory module socket
ejectors (2)
3
socket
alignment keys (2)
Removing Memory Modules
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
3
Open the system. See "Opening the System" on page 46.
Locate the memory module sockets. See Figure 6-2.
Press down and out on the ejectors on each end of the socket until the memory module pops out of the
socket. See Figure 3-17.
4
Close the system. See "Closing the System" on page 47.
Processor
You can upgrade the processor to take advantage of future options in speed and functionality. The
processor and its associated internal cache memory are contained in a land grid array (LGA) package that
is installed in a ZIF socket on the system board.
70
Installing System Components
Replacing the Processor
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is
NOTE: When you remove the heat sink, the possibility exists that the processor might adhere to the heat sink and
be removed from the socket. It is recommended that you remove the heat sink while the processor is still warm.
2
3
Remove the cooling shroud. See "Removing the Cooling Shroud" on page 47.
Using a #2 Phillips screwdriver, loosen the four captive screws that secure the heat sink to the system
board. See Figure 3-18.
Figure 3-18. Installing and Removing the Heat Sink
2
1
1
captive screws (4)
2
heat sink
4
Wait 30 seconds for the heat sink to loosen from the processor.
Installing System Components
71
5
If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then
counterclockwise, direction until it releases from the processor. Do not pry the heat sink off of the
processor.
6
7
Lift the heat sink off of the processor and set the heat sink aside.
Press down on the processor socket release lever, then pull the release lever upward to the fully open
position. See Figure 3-19.
8
9
Open the processor cover. See Figure 3-19.
Lift the processor vertically out of the socket. Leave the processor cover and release lever in the open
position so that the socket is ready for the new processor. See Figure 3-19.
Figure 3-19. Installing and Removing the Processor
5
4
3
2
1
1
4
processor socket release
lever
2
5
processor socket
pin-1 locators
3
processor
processor cover
10 Unpack the new processor.
11 Ensure that the processor socket release lever is in the fully open position.
12 Align the pin 1 corners of the processor and socket. See Figure 3-19.
NOTICE: You must position the processor correctly in the socket to avoid damaging the processor and the system
board when you turn on the system. Be careful not to touch or bend the pins on the socket.
72
Installing System Components
13 Set the processor lightly in the socket and ensure that the processor is level in the socket. When the
processor is positioned correctly, press it gently to seat it in the socket.
14 Close the processor cover.
15 Rotate the release lever back down until it snaps into place, securing the processor cover.
16 Install the heat sink.
a
Using a clean lint-free cloth, remove the existing thermal grease from the heat sink.
Place the heat sink onto the processor. See Figure 3-18.
b
c
d
Using a #2 Phillips screwdriver, tighten in a diagonal pattern the four captive screws that secure
the heat sink to the system board. See Figure 3-18.
17 Install the cooling shroud. See "Installing the Cooling Shroud" on page 48.
As the system boots, it detects the presence of the new processor and automatically changes the system
configuration information in the System Setup program.
19 Press <F2> to enter the System Setup program, and check that the processor information matches the
new system configuration.
See "Using the System Setup Program" on page 29.
20 Run the system diagnostics to verify that the new processor operates correctly.
See "Running the System Diagnostics" on page 93 for information about running the diagnostics and
troubleshooting processor problems.
Control Panel Assembly (Service-Only Procedure)
Removing the Control Panel Assembly
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
3
Open the system. See "Opening the System" on page 46.
Disconnect the control panel cables. See Figure 3-20.
Using a #2 Phillips screwdriver, remove the two screws that secure the control panel assembly to the
chassis. See Figure 3-20.
4
Carefully lift the back of the control panel assembly to clear the chassis mounting studs, and remove
the assembly from the system.
Installing System Components
73
Figure 3-20. Installing and Removing the Control Panel Assembly
1
2
3
4
1
4
control panel assembly
mounting holes (2)
2
screws (2)
3
cables
Installing the Control Panel Assembly
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
Align the control panel assembly’s mounting holes with the chassis mounting holes. See Figure 3-20.
Using a #2 Phillips screwdriver, install the two screws that secure the control panel assembly to the
chassis. See Figure 3-20.
3
4
Connect the control panel cables. See Figure 3-20.
Close the system. See "Closing the System" on page 47.
74
Installing System Components
System Board (Service-Only Procedure)
The system board and system board tray are removed and replaced as a single assembly.
Removing the System Board Assembly
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
3
4
Open the system. See "Opening the System" on page 46.
Remove the cooling shroud. See "Removing the Cooling Shroud" on page 47.
Remove the memory modules. See "Removing Memory Modules" on page 70.
NOTE: As you remove the memory modules, record the memory module socket locations to ensure proper
installation.
5
6
7
If applicable, disconnect the optical drive interface cable from the IDE connector on the system board.
See Figure 6-2.
See Figure 6-2.
Disconnect the hard-drive interface cables:
a
b
If the system hard drives are connected to the integrated controller, disconnect the interface cables
from the SATA_0 and SATA_1 connectors on the board. See Figure 6-2.
8
9
Remove all PCI expansion cards installed on the riser card. See "Removing an Expansion Card" on
Remove the riser card. See "Removing the Riser Card" on page 66.
10 Disconnect the chassis intrusion cable from the INTRUSION_SWITCH connector on the system
board.
11 Disconnect the two power cables from the 12V and PWR_CONN connectors on the system board. See
Figure 6-2.
12 Pull up on the plunger that secures the system board tray to the chassis floor. See Figure 3-21.
13 Using the tab on the system board tray, slide the system board forward (toward the front of the system)
and lift the assembly up and out of the chassis. See Figure 3-21.
14 Lay the system board tray down on a smooth, nonconductive work surface.
Installing System Components
75
Figure 3-21. Installing and Removing the System Board
1
3
2
2
1
plunger
system board
3
system board tray
Installing the System Board Assembly
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
Unpack the new system board assembly.
Align the system board tray so that the tabs on the chassis floor slide into the notches in the system
board tray.
3
4
Slide the system board tray backward until it stops.
Press down on the plunger that secures the system board tray to the chassis. See Figure 3-21.
76
Installing System Components
5
Connect the two power cables to the 12V and PWR_CONN connectors on the system board. See
Figure 6-2.
6
7
8
9
Connect the chassis intrusion cable to the INTRUSION_SWITCH connector on the system board.
Install the riser card. See "Installing the Riser Card" on page 67.
Using a #2 Phillips screwdriver, tighten the two screws that secure the riser card to the system board.
10 Connect the hard-drive interface cables:
a
b
the SATA_0 connector and the hard drive 1 interface cable to the SATA_1 connector on the
system board. See Figure 6-2 for the location of the SATA connectors.
12 Install the memory modules. See "Installing Memory Modules" on page 69.
NOTE: Install the memory modules as noted in step 3 of the procedure in "Removing the System Board
Assembly" on page 75.
Figure 6-2 for the location of the FP_CONN1 connector.
14 If applicable, connect the optical drive interface cable to the IDE connector on the system card. See
Figure 6-2 for the location of the IDE connector.
15 Install the cooling shroud. See "Installing the Cooling Shroud" on page 48.
16 Close the system. See "Closing the System" on page 47.
Installing System Components
77
78
Installing System Components
Troubleshooting Your System
Safety First—For You and Your System
To perform certain procedures in this document, you must remove the system cover and work inside the
system. While working inside the system, do not attempt to service the system except as explained in
this guide and elsewhere in your system documentation.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of
the components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against
electrostatic discharge.
Start-Up Routine
Look and listen during the system's start-up routine for the indications described in Table 4-1.
Table 4-1. Start-Up Routine Indications
Look/listen for:
Action
An error message displayed on the
monitor.
See "System Messages" on page 15.
System status and diagnostic indicators
See "Front-Panel Features and Indicators" on page 11 and
Alert messages from the systems
management software.
The monitor's power indicator.
The keyboard indicators.
See "Troubleshooting the Video Subsystem" on page 81.
See "Troubleshooting the Keyboard" on page 81.
The USB diskette drive activity indicator. See "Troubleshooting a USB Device" on page 83.
The USB CD drive activity indicator.
The optical drive activity indicator.
The hard-drive activity indicator.
See "Troubleshooting a USB Device" on page 83.
See "Troubleshooting an Optical Drive" on page 89.
See "Troubleshooting a Hard Drive" on page 90.
An unfamiliar constant scraping or
See "Getting Help" on page 103.
grinding sound when you access a drive.
Troubleshooting Your System
79
Checking the Equipment
This section provides troubleshooting procedures for external devices attached to the system, such as the
monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External
Connections" on page 81.
Troubleshooting IRQ Assignment Conflicts
Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To
avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.
Table 4-2 lists the IRQ assignments.
Table 4-2. IRQ Assignment Defaults
IRQ Line
IRQ0
IRQ1
IRQ2
IRQ3
IRQ4
IRQ5
IRQ6
IRQ7
IRQ8
IRQ9
IRQ10
IRQ11
IRQ12
Assignment
System timer
Keyboard controller
Interrupt controller 1 to enable IRQ8 through IRQ15
Available
Serial port 1 (COM1 and COM3)
Available
Available
Available
Real-time clock
ACPI functions (used for power management)
Available
Available
PS/2 mouse port (available if the mouse is disabled through the System Setup
program)
IRQ13
IRQ14
Math coprocessor
IDE optical drive controller (available if IDE CDROM controller is disabled through
the System Setup program)
IRQ15
Reserved (available if IDE CDROM controller is disabled through the System Setup
program)
80
Troubleshooting Your System
Troubleshooting External Connections
Loose or improperly connected cables are the most likely source of problems for the system, monitor, and
other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external
cables are securely attached to the external connectors on your system. See Figure 1-1 for the front-panel
connectors and Figure 1-2 for the back-panel connectors on your system.
Troubleshooting the Video Subsystem
Problem
•
•
Monitor is not working properly.
Video memory is faulty.
Action
1
2
Check the system and power connections to the monitor.
Determine whether the system has monitors attached to both the front and rear video connectors.
monitor is connected to the front panel, and the back-panel video connector is disabled.
If two monitors are attached to the system, disconnect one monitor. If the problem is not resolved,
continue to the next step.
3
4
Check the system and power connections to the monitor.
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 93.
If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see "Getting Help" on page 103.
Troubleshooting the Keyboard
Problem
•
•
System message indicates a problem with the keyboard.
Keyboard is not functioning properly.
Action
1
2
3
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 93.
Press each key on the keyboard, and examine the keyboard and its cable for signs of damage.
Swap the faulty keyboard with a working keyboard.
If the problem is resolved, replace the faulty keyboard. See "Getting Help" on page 103.
If the problem is not resolved, see "Getting Help" on page 103.
Troubleshooting Your System
81
Troubleshooting the Mouse
Problem
•
•
System message indicates a problem with the mouse.
Mouse is not functioning properly.
Action
1
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 93.
If the test fails, continue to the next step.
2
3
Examine the mouse and its cable for signs of damage.
Swap the faulty mouse with a working mouse.
If the problem is resolved, replace the faulty mouse. See "Getting Help" on page 103.
If the problem is not resolved, see "Getting Help" on page 103.
Troubleshooting Basic I/O Functions
Problem
•
•
Error message indicates a problem with a serial port.
Device connected to a serial port is not operating properly.
Action
1
2
3
Enter the System Setup program and ensure that the serial port is enabled. See "Using the System
If the problem is confined to a particular application, see the application documentation for specific
port configuration requirements that the program may require.
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 93.
If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on
page 82.
Troubleshooting a Serial I/O Device
Problem
•
Device connected to the serial port is not operating properly.
82
Troubleshooting Your System
Action
1
2
Turn off the system and any peripheral devices connected to the serial port.
Swap the serial interface cable with a working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable. See "Getting Help" on page 103.
3
4
Turn off the system and the serial device, and swap the device with a comparable device.
Turn on the system and the serial device.
If the problem is resolved, replace the serial device. See "Getting Help" on page 103.
If the problem persists, see "Getting Help" on page 103.
Troubleshooting a USB Device
Problem
•
•
System message indicates a problem with a USB device.
Device connected to a USB port is not operating properly.
Action
1
Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System
Setup Program" on page 29.
2
3
4
Turn off the system and any USB devices.
Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.
Turn on the system and then turn on the reconnected device.
If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 103.
5
If possible, swap the interface cable with a working cable.
If the problem is resolved, replace the interface cable. See "Getting Help" on page 103.
6
7
Turn off the system and the USB device, and swap the device with a comparable device.
Turn on the system and the USB device.
If the problem is resolved, replace the USB device. See "Getting Help" on page 103.
If the problem persists, see "Getting Help" on page 103.
Troubleshooting a NIC
Problem
•
NIC cannot communicate with network.
Troubleshooting Your System
83
Action
1
2
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 93.
Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 15.
•
•
If the link indicator does not light, check all cable connections.
If the activity indicator does not light, the network driver files might be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's documentation.
•
•
Change the autonegotiation setting, if possible.
If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.
3
4
5
6
Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's
documentation.
Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup
Program" on page 29.
Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission
speed. See the network equipment documentation.
Ensure that all network cables are of the proper type and do not exceed the maximum length.
Responding to a Systems Management Software Alert Message
Systems management software monitors critical system voltages and temperatures, fans, and hard drives in
the system. Alert messages appear in the Alert Log window. For information about the Alert Log window,
see the systems management software documentation.
Troubleshooting a Wet System
Problem
•
•
Liquid spilled on the system.
Excessive humidity.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
3
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening the System" on page 46.
Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 65.
84
Troubleshooting Your System
4
5
6
Let the system dry thoroughly for at least 24 hours.
Close the system. See "Closing the System" on page 47.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the system does not start properly, see "Getting Help" on page 103.
7
8
If the system starts properly, shut down the system and reinstall all of the expansion cards that you
removed. See "Installing an Expansion Card" on page 63.
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 93.
If the tests fail, see "Getting Help" on page 103.
Troubleshooting a Damaged System
Problem
•
System was dropped or damaged.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
Open the system. See "Opening the System" on page 46.
Ensure that the following components are properly installed:
•
•
•
Expansion cards
Power supplies
Fans
3
4
5
Ensure that all cables are properly connected.
Close the system. See "Closing the System" on page 47.
Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on
page 93.
If the tests fail, see "Getting Help" on page 103.
Troubleshooting Your System
85
Troubleshooting the System Battery
Problem
•
•
•
System message indicates a problem with the battery.
System Setup program loses system configuration information.
System date and time do not remain current.
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system
configuration information. This situation is caused by a defective battery.
Action
1
Re-enter the time and date through the System Setup program. See "Using the System Setup Program"
on page 29.
2
3
4
Turn off the system and disconnect it from the electrical outlet for at least one hour.
Reconnect the system to the electrical outlet and turn on the system.
Enter the System Setup program.
If the date and time are not correct in the System Setup program, replace the battery. See "System
Battery" on page 49.
If the problem is not resolved by replacing the battery, see "Getting Help" on page 103.
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate
normally except for the time kept in the System Setup program, the problem may be caused by software rather than
by a defective battery.
Troubleshooting the Power Supply
Problem
•
System-status indicators are amber.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
3
Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 93.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening the System" on page 46.
86
Troubleshooting Your System
4
5
Ensure that the power supply is properly installed by removing and reinstalling it. See "Power Supply"
on page 61.
If the problem persists, remove the faulty power supply. See "Removing the Power Supply" on page 61.
Install a new power supply. See "Installing the Power Supply" on page 62.
If the problem persists, see "Getting Help" on page 103.
Troubleshooting System Cooling Problems
Problem
•
Systems management software issues a fan-related error message.
Action
Ensure that none of the following conditions exist:
•
•
•
•
Ambient temperature is too high.
External airflow is obstructed.
Cables inside the system obstruct airflow.
An individual cooling fan has failed. See "Troubleshooting a Fan" on page 87.
Troubleshooting a Fan
Problem
•
•
System-status indicator is amber.
Systems management software issues a fan-related error message.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
3
Run the appropriate diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 93.
Open the system. See "Opening the System" on page 46.
Ensure that the faulty fan's power cable is firmly attached to the fan power connector. See "Fan
Assembly" on page 57.
NOTE: Wait 30 seconds for the system to recognize the fan and determine whether it is working properly.
Troubleshooting Your System
87
4
If the problem is not resolved, install a new fan. See "Fan Assembly" on page 57.
If the replacement fan is working properly, close the system. See "Closing the System" on page 47.
If the replacement fan does not operate, see "Getting Help" on page 103.
Troubleshooting System Memory
Problem
•
•
•
Faulty memory module.
Faulty system board.
Diagnostic indicator code indicates a problem with system memory.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
If the system is operational, run the appropriate online diagnostic test. See "Using Dell PowerEdge
Diagnostics" on page 93.
If diagnostics indicates a fault, follow the corrective action(s) provided by the diagnostic program. If
the problem is not resolved or if the system is not operational, proceed to step 2.
2
3
Turn off the system and attached peripherals, unplug the system from the power source and press the
screen.
If the amount of system memory detected during POST does not match the amount of memory
installed, proceed to the next step.
If an error message appears, go to step 12.
4
Enter the System Setup program and check the system memory setting. See "Using the System Setup
Program" on page 29.
If the amount of memory installed matches the system memory setting, go to step 12.
5
6
7
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening the System" on page 46.
Ensure that the memory banks are populated correctly. See "Memory Module Installation Guidelines"
on page 68.
If the memory modules are populated correctly, continue to the next step.
8
Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 69.
88
Troubleshooting Your System
9
Close the system. See "Closing the System" on page 47.
setting, proceed to the next step.
12 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
13 Open the system. See "Opening the System" on page 46.
NOTE: Several configurations for the memory modules exist; see "Memory Module Installation Guidelines" on
page 68.
14 If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the
module. Otherwise, swap the memory module in socket 1 with a module of the same type and capacity
15 Close the system. See "Closing the System" on page 47.
17 As the system boots, observe any error message that appears and the diagnostic indicators on the front
of the system.
18 If the memory problem is still indicated, repeat step 12 through step 17 for each memory module
installed until the faulty memory module is replaced.
If the problem persists after all memory modules have been checked, see "Getting Help" on page 103.
Troubleshooting an Optical Drive
Problem
•
•
System cannot read data from a CD or DVD.
Optical drive indicator does not blink during boot.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the
System Setup Program" on page 29.
3
4
5
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 93.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening the System" on page 46.
Troubleshooting Your System
89
6
7
8
9
Ensure that the interface cable is securely connected to the optical drive and to the controller.
Ensure that a power cable is properly connected to the drive.
Close the system. See "Closing the System" on page 47.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see "Getting Help" on page 103.
Troubleshooting a Hard Drive
Problem
•
•
Device driver error.
One or more hard drives not recognized by the system.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up
all files on the hard drive.
1
Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 93.
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2
3
If you are experiencing problems with multiple hard drives, skip to step 5. For a problem with a single
hard drive, continue to the next step.
If your system has a SAS RAID controller, perform the following steps.
a
Restart the system and press <Ctrl><R> to enter the host adapter configuration utility program.
See the documentation supplied with the host adapter for information about the configuration
utility.
b
c
Ensure that the hard drive has been configured correctly for the RAID.
Exit the configuration utility and allow the system to boot to the operating system.
4
5
6
Ensure that the required device drivers for your SAS controller card or SAS RAID controller are
installed and are configured correctly. See the operating system documentation for more information.
Check the System Setup program to verify that the SAS controller is enabled and the hard drives
connected to the controller are detected.
Check the cable connections inside the system:
a
Turn off the system, including any attached peripherals, and disconnect the system from the
electrical outlet.
90
Troubleshooting Your System
b
c
Verify that the cable connections between the hard drive(s) and the drive controller are correct,
whether the connections are to the SATA connectors on the system board, a SAS expansion card,
or a SAS RAID controller.
d
e
f
Verify that the SAS or SATA cables are securely seated in their connectors.
Close the system. See "Closing the System" on page 47.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see "Getting Help" on page 103
.
Troubleshooting Expansion Cards
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the
expansion card.
Problem
•
•
Error message indicates a problem with an expansion card.
Expansion card performs incorrectly or not at all.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
1
2
3
4
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening the System" on page 46.
Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card"
on page 63.
5
6
Close the system. See "Closing the System" on page 47.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, go to the next step.
7
8
9
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening the System" on page 46.
Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 65.
10 Close the system. See "Closing the System" on page 47.
11 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
Troubleshooting Your System
91
12 Run the appropriate online diagnostic test.
If the tests fail, see "Getting Help" on page 103.
13 For each expansion card you removed in step 9, perform the following steps:
a
b
c
d
e
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening the System" on page 46.
Reinstall one of the expansion cards.
Close the system. See "Closing the System" on page 47.
Run the appropriate diagnostic test.
If the tests fail, see "Getting Help" on page 103.
Troubleshooting the Microprocessor
Problem
•
•
Error message indicates a microprocessor problem.
A heat sink is not installed for the processor.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
1
2
3
4
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening the System" on page 46.
Ensure that the processor and heat sink are properly installed. See "Replacing the Processor" on
page 71.
5
6
Close the system. See "Closing the System" on page 47.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see "Getting Help" on page 103.
92
Troubleshooting Your System
Running the System Diagnostics
If you experience a problem with your system, run the diagnostics before calling for technical assistance.
The purpose of the diagnostics is to test your system's hardware without requiring additional equipment
or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use
diagnostics test results to help you solve the problem.
Using Dell PowerEdge Diagnostics
®
®
To assess a system problem, first use the online Dell PowerEdge Diagnostics. Dell PowerEdge
Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic tests on chassis
and storage components such as hard drives, physical memory, communications and printer ports,
NICs, CMOS, and more. If you are unable to identify the problem using the PowerEdge Diagnostics,
then use the system diagnostics.
®
®
The files required to run PowerEdge Diagnostics for systems running supported Microsoft Windows
and Linux operating systems are available at support.dell.com and on the CDs that came with your
system. For information about using diagnostics, see the Dell PowerEdge Diagnostics User's Guide.
System Diagnostics Features
The system diagnostics provides a series of menus and options for particular device groups or devices.
The system diagnostics menus and options allow you to:
•
•
•
•
•
Run tests individually or collectively.
Control the sequence of tests.
Repeat tests.
Display, print, or save test results.
Temporarily suspend testing if an error is detected or terminate testing when a user-defined error
limit is reached.
•
•
•
View help messages that briefly describe each test and its parameters.
View status messages that inform you if tests are completed successfully.
View error messages that inform you of problems encountered during testing.
Running the System Diagnostics
93
When to Use the System Diagnostics
If a major component or device in the system does not operate properly, component failure may be
indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and
diskette drive) are functioning, you can use the system diagnostics to help identify the problem.
Running the System Diagnostics
The system diagnostics can be run either from the utility partition on your hard drive or from removable
bootable media. You can create this media using the CDs that came with your system or from the
diagnostic utility that you can download from support.dell.com.
NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause
invalid results or error messages. In addition, use only the program that came with your system (or an updated
version of that program).
From the Utility Partition
1
2
As the system boots, press <F10> during POST.
From the utility partition main menu under Run System Utilities, select Run System Diagnostics
.
From Removable Bootable Media
You can create a bootable diagnostic partition on a recordable CD, a USB flash drive, or on diskettes
using the CDs that came with your system, or the diagnostic utility that you can download from
support.dell.com.
1
2
Insert a recordable CD, USB flash drive, or writable diskette into your system.
Run the self-extracting diagnostic utility package from the diagnostic CD that came with your system
3
4
Run the diagnostic utility and follow the on-screen instructions to create the diagnostic partition on
the removable media.
Restart the system, enter the System Setup program, and set the removable media type as the default
boot device.
See "Using the System Setup Program" on page 29 for instructions.
5
Ensure that the removable bootable media is inserted or attached to the system and reboot the system.
If the system fails to boot, see "Getting Help" on page 103.
When you start the system diagnostics, a message is displayed indicating that the diagnostics are
initializing. Then the Diagnostics menu appears. This menu allows you to run all or specific diagnostics
tests, or to exit the system diagnostics.
NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your
screen.
94
Running the System Diagnostics
System Diagnostics Testing Options
Click the testing option in the Main Menu window. Table 5-1 provides a brief explanation of testing
options.
Table 5-1. System Diagnostics Testing Options
Testing Option
Function
Express Test
Performs a quick check of the system. This option runs device tests
that do not require user interaction. Use this option to quickly identify
the source of your problem.
Extended Test
Performs a more thorough check of the system. This test can take an
hour or longer.
Custom Test
Information
Tests a particular device.
Displays test results.
Using the Custom Test Options
When you select Custom Test in the Main Menu window, the Customize window appears and allows you
to select the device(s) to be tested, select specific options for testing, and view the test results.
Selecting Devices for Testing
The left side of the Customize window lists devices that can be tested. Devices are grouped by device type
or by module, depending on the option you select. Click the (+) next to a device or module to view its
components. Click (+) on any component to view the tests that are available. Clicking a device, rather than
its components, selects all of the components of the device for testing.
Selecting Diagnostics Options
Use the Diagnostics Options area to select how you want to test a device. You can set the following options:
•
•
Non-Interactive Tests Only — When checked, runs only tests that require no user intervention.
Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not
run when you select this option.
•
•
•
Show Ending Timestamp — When checked, time stamps the test log.
Test Iterations — Selects the number of times the test is run.
Log output file pathname — When checked, enables you to specify where the test log file is saved.
Running the System Diagnostics
95
Viewing Information and Results
The tabs in the Customize window provide information about the test and the test results. The following
tabs are available:
•
•
•
•
•
Results — Displays the test that ran and the result.
Errors — Displays any errors that occurred during the test.
Help — Displays information about the currently selected device, component, or test.
Configuration — Displays basic configuration information about the currently selected device.
Parameters — If applicable, displays parameters that you can set for the test.
96
Running the System Diagnostics
Jumpers and Connectors
This section provides specific information about the system jumpers and describes the connectors
on the various boards in the system.
System Board Jumpers
Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the
jumper settings.
Figure 6-1. System Board Jumpers
Jumpers and Connectors
97
Table 6-1. System Board Jumper Settings
Jumper
Setting
Description
NVRAM_CLR
(default) The configuration settings in NVRAM are retained at system
boot.
The configuration settings in NVRAM are cleared at next
system boot.
PWRD_EN
(default) The password feature is enabled.
The password feature is disabled.
System Board Connectors
See Figure 6-2 and Table 6-2 for the location and description of the system board connectors.
Figure 6-2. System Board Connectors
2
1
19
3
18
17
16
4
5
6
7
15
14
13
12
11
10
9
8
98
Jumpers and Connectors
Table 6-2. System Board Connectors
Item Connector
Description
1
PROC
Processor socket
2
12V
power supply connector
3
PWR_CONN
DIMM 1
power supply connector
4
Memory module
5
DIMM 3
Memory module
6
DIMM 2
Memory module
7
DIMM 4
Memory module
8
FAN
Power connector for the fans
Connector for the 3.0 V coin battery
Connector for the SATA 0 hard drive
Connector for the SATA 1 hard drive
Connector for the PCI fan
Control panel interface connector
Optical drive interface connector
Hard drive activity connector (expansion controller)
Connector for the chassis intrusion switch
Remote access controller connector
Remote access controller connector
Riser card interface connector
9
BATTERY
SATA_0
10
11
12
13
14
15
16
17
18
19
SATA_1
PCI FAN
FP_CONN1
IDE
HD_ACT
INTRUSION_SWITCH
I2C HEADER
BMC PROG
RISER_CONN1
Riser Card Connectors
The system is available with either a PCIe riser card or a PCI-X/PCIe riser card. See Figure 6-3 and
Figure 6-4 for the location and description of the expansion-card slots on the two riser cards.
Jumpers and Connectors
99
Disabling a Forgotten Password
The system's software security features include a system password and a setup password, which are
discussed in detail in "Using the System Setup Program" on page 29. The password jumper enables these
password features or disables them and clears any password(s) currently in use.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
2
3
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 44.
Remove the password jumper plug.
See Figure 6-1 to locate the password jumper on the system board.
4
5
Close the system. See "Closing the System" on page 47.
Reconnect the system to the electrical outlet, and turn on the system.
The existing passwords are not disabled (erased) until the system boots with the password jumper plug
removed. However, before you assign a new system and/or setup password, you must install the jumper
plug.
NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system
6
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
7
8
Open the system.
Install the password jumper plug.
See Figure 6-1 to locate the password jumper on the system board.
9
Close the system, reconnect the system to the electrical outlet, and turn on the system.
10 Assign a new system and/or setup password.
To assign a new password using the System Setup program, see "Using the System Setup Program" on
page 29.
Jumpers and Connectors
101
102
Jumpers and Connectors
Getting Help
Obtaining Assistance
If you need assistance with a technical problem, perform the following steps:
1
2
3
4
Complete the procedures in "Troubleshooting Your System" on page 79.
Run the system diagnostics and record any information provided.
Make a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 107), and fill it out.
Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help
with installation and troubleshooting procedures.
For more information, see "Online Services" on page 103.
5
If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any
necessary procedures.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the
call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell
Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see "Support Service" on page 104 and "Before
You Call" on page 105.
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your
local Dell representative for information on availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL
SUPPORT page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
•
World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
Getting Help
103
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American countries)
www.dell.ca (Canada only)
•
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user:anonymous, and use your e-mail address as your password.
•
Electronic Support Service
[email protected] (Asian/Pacific countries only)
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
•
Electronic Quote Service
[email protected] (Asian/Pacific countries only)
[email protected] (Canada only)
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently
asked by Dell customers about their portable and desktop computer systems.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your
questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the
support service. See the contact information for your region.
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you
can call the automated order-status service. A recording prompts you for the information needed to locate
and report on your order. See the contact information for your region.
Support Service
Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell
hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers.
To contact Dell's support service, see "Before You Call" on page 105 and then see the contact information for
your region.
104
Getting Help
Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available; see www.dell.com/training for more information.
This service may not be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell
for customer assistance. Have your invoice or packing slip available when you call. See the contact
information for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order,
visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the
contact information for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
the outside of the box.
For the telephone number to call, see the contact information for your region.
Include a copy of the invoice and a letter describing the reason for the return.
2
3
Include a copy of any diagnostic information, including the Diagnostics Checklist (see "Diagnostics
Checklist" on page 107), indicating the tests you have run and any error messages reported by the
system diagnostics.
4
5
Include any accessories that belong with the item(s) being returned (such as power cables, media such
as CDs and diskettes, and guides) if the return is for credit.
Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.)
packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and
returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system
direct your call more efficiently.
Getting Help
105
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 107). If possible, turn
on your system before you call Dell for technical assistance and call from a telephone at or near the
computer. You may be asked to type some commands at the keyboard, relay detailed information during
operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the
system documentation is available.
CAUTION: Before servicing any components inside your computer, see your Product Information Guide for
important safety information.
106
Getting Help
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Peripherals:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network card:
Programs and versions:
See your operating system documentation to determine the contents of the system’s start-up
files. If possible, print each file. Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Getting Help
107
Contacting Dell
To contact Dell electronically, you can access the following websites:
•
www.dell.com
•
support.dell.com (support)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone
number listed for participating countries. If you do not see a telephone number listed that is specific for XPS
computers, you may contact Dell through the support number listed and your call will be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in
the following table. If you need assistance in determining which codes to use, contact a local or an
international operator.
NOTE: The contact information provided was deemed correct at the time that this document went to print and is
subject to change.
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Anguilla
Website: www.dell.com.ai
E-mail: [email protected]
Technical Support
toll-free: 800-335-0031
Antigua and Barbuda
Website: www.dell.com.ag
E-mail: [email protected]
Technical Support
1-800-805-5924
0800-105
Aomen
Technical Support (Dell™ Dimension™, Dell
Inspiron™, Dell OptiPlex™, Dell Latitude™, and
Dell Precision™)
Technical Support (servers and storage)
0800-105
108
Getting Help
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
Website: www.dell.com.ar
E-mail: [email protected]
E-mail for desktop and portable computers:
City Code: 11
®
E-mail for servers and EMC storage products:
Customer Care
toll-free: 0-800-444-0730
toll-free: 800-222-0154
toll-free: 0-800-444-0724
0-810-444-3355
Technical Support
Technical Support Services
Sales
Aruba
Website: www.dell.com.aw
E-mail: [email protected]
Technical Support
toll-free: 800-1578
Australia (Sydney)
Website: support.ap.dell.com
International Access Code: 0011 E-mail: support.ap.dell.com/contactus
Country Code: 61
City Code: 2
Austria
General Support
13DELL-133355
Website: support.euro.dell.com
Home/Small Business Sales
0820 240 530 00
0820 240 530 49
0820 240 530 14
0820 240 530 16
0820 240 530 81
0820 240 530 17
Home/Small Business Fax
Home/Small Business Customer Care
Preferred Accounts/Corporate Customer Care
Support for XPS
Home/Small Business Support for all other Dell
computers
Preferred Accounts/Corporate Support
Switchboard
0820 240 530 17
0820 240 530 00
Bahamas
Website: www.dell.com.bs
E-mail: [email protected]
Technical Support
toll-free: 1-866-874-3038
Getting Help
109
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Barbados
Website: www.dell.com/bb
E-mail: [email protected]
Technical Support
1-800-534-3142
Belgium (Brussels)
International Access Code: 00
Country Code: 32
Website: support.euro.dell.com
Tech Support for XPS
02 481 92 96
02 481 92 88
02 481 92 95
02 713 15 65
02 481 91 00
02 481 92 99
02 481 91 00
Tech Support for all other Dell computers
Tech Support Fax
City Code: 2
Customer Care
Corporate Sales
Fax
Switchboard
Bermuda
Website: www.dell.com/bm
E-mail: [email protected]
Technical Support
toll-free: 1-877-890-0754
Bolivia
Website: www.dell.com/bo
E-mail: [email protected]
General Support
toll-free: 800-10-0238
Brazil
Website: www.dell.com/br
Customer Care and Tech Support
Technical Support Fax
Customer Care Fax
International Access Code: 00
Country Code: 55
City Code: 51
0800 90 3355
51 2104 5470
51 2104 5480
Sales
0800 722 3498
British Virgin Islands
Brunei
General Support
toll-free: 1-866-278-6820
604 633 4966
Technical Support (Penang, Malaysia)
Customer Care (Penang, Malaysia)
Transaction Sales (Penang, Malaysia)
Country Code: 673
604 633 4888
604 633 4955
110
Getting Help
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus
International Access Code: 011 AutoTech (automated Hardware and Warranty
toll-free: 1-800-247-9362
Support)
Customer Service (Home Sales/Small Business)
toll-free: 1-800-847-4096
toll-free: 1-800-326-9463
Customer Service (med./large business,
government)
Customer Service (printers, projectors, televisions,
handhelds, digital jukebox, and wireless)
toll-free: 1-800-847-4096
toll-free: 1-800-906-3355
toll-free: 1-800-387-5757
1-877-335-5767
Hardware Warranty Support (Home Sales/Small
Business)
Hardware Warranty Support (med./large bus.,
government)
Hardware Warranty Support (printers, projectors,
televisions, handhelds, digital jukebox, and wireless)
Sales (Home Sales/Small Business)
Sales (med./large bus., government)
Spare Parts Sales & Extended Service Sales
toll-free: 1-800-387-5752
toll-free: 1-800-387-5755
1 866 440 3355
Cayman Islands
E-mail: [email protected]
Technical Support
toll-free: 1-877-261-0242
Chile (Santiago)
Country Code: 56
City Code: 2
Website: www.dell.com/cl
E-mail: [email protected]
Sales and Customer Support
Technical Support (CTC)
Technical Support (ENTEL)
toll-free: 1230-020-4823
toll-free: 800730222
toll-free: 1230-020-3762
Getting Help
111
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
China (Xiamen)
Country Code: 86
City Code: 592
Technical Support website: support.dell.com.cn
Customer Care E-mail: [email protected]
Technical Support Fax
592 818 1350
toll-free: 800 858 2969
toll-free: 800 858 0950
Technical Support (Dimension and Inspiron)
Technical Support (OptiPlex, Latitude, and Dell
Precision)
Technical Support (servers and storage)
toll-free: 800 858 0960
toll-free: 800 858 2920
Technical Support (projectors, PDAs, switches,
routers, and so on)
Technical Support (printers)
Customer Care
toll-free: 800 858 2311
toll-free: 800 858 2060
592 818 1308
Customer Care Fax
Home and Small Business
Preferred Accounts Division
Large Corporate Accounts GCP
Large Corporate Accounts Key Accounts
Large Corporate Accounts North
toll-free: 800 858 2222
toll-free: 800 858 2557
toll-free: 800 858 2055
toll-free: 800 858 2628
toll-free: 800 858 2999
toll-free: 800 858 2955
Large Corporate Accounts North Government and
Education
Large Corporate Accounts East
toll-free: 800 858 2020
toll-free: 800 858 2669
Large Corporate Accounts East Government and
Education
Large Corporate Accounts Queue Team
Large Corporate Accounts South
Large Corporate Accounts West
Large Corporate Accounts Spare Parts
Website: www.dell.com/cl
toll-free: 800 858 2572
toll-free: 800 858 2355
toll-free: 800 858 2811
toll-free: 800 858 2621
Colombia
E-mail: [email protected]
Technical Support
toll-free: 1-800-915-5704
112
Getting Help
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Costa Rica
Website: www.dell.com/cr
E-mail: [email protected]
Technical Support
toll-free: 800-012-0232
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
22537 2727
22537 2707
22537 2714
22537 2728
22537 2711
Customer Care
Fax
Technical Fax
Switchboard
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Website: support.euro.dell.com
Technical Support for XPS
Technical Support for all other Dell computers
Customer Care (Relational)
Home/Small Business Customer Care
Switchboard (Relational)
Switchboard Fax (Relational)
Switchboard (Home/Small Business)
Switchboard Fax (Home/Small Business)
Website: www.dell.com/dm
E-mail: [email protected]
General Support
7010 0074
7023 0182
7023 0184
3287 5505
3287 1200
3287 1201
3287 5000
3287 5001
Dominica
toll-free: 1-866-278-6821
Dominican Republic
Website: www.dell.com/do
E-mail: [email protected]
Technical Support
toll-free: 1-888-156-1834 or
toll-free: 1-888-156-1584
Ecuador
Website: www.dell.com/ec
E-mail: [email protected]
General Support (calling from Quito)
General Support (calling from Guayaquil)
toll-free: 999-119-877-655-3355
toll-free: 1800-999-119-877-655-
3355
Getting Help
113
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
El Salvador
Website: www.dell.com/ec
E-mail: [email protected]
Technical Support (Telephonica)
Website: support.euro.dell.com
toll-free: 8006170
Finland (Helsinki)
Country Code: 358
Technical Support
0207 533 555
0207 533 538
0207 533 533
0207 533 540
0207 533 530
0207 533 533
0207 533 530
City Code: 9
Customer Care
Switchboard
Sales under 500 employees
Fax
Sales over 500 employees
Fax
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
Website: support.euro.dell.com
Home and Small Business
Technical Support for XPS
0825 387 129
0825 387 270
0825 823 833
0825 004 700
04 99 75 40 00
0825 004 700
0825 004 701
04 99 75 40 01
City Codes: (1) (4)
Technical Support for all other Dell computers
Customer Care
Switchboard
Switchboard (calls from outside of France)
Sales
Fax
Fax (calls from outside of France)
Corporate
Technical Support
Customer Care
Switchboard
Sales
0825 004 719
0825 338 339
01 55 94 71 00
01 55 94 71 00
01 55 94 71 01
Fax
114
Getting Help
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Germany (Frankfurt)
International Access Code: 00
Country Code: 49
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support for XPS
Technical Support for all other Dell computers
Home/Small Business Customer Care
Global Segment Customer Care
Preferred Accounts Customer Care
Large Accounts Customer Care
Public Accounts Customer Care
Switchboard
069 9792 7222
069 9792-7200
0180-5-224400
069 9792-7320
069 9792-7320
069 9792-7320
069 9792-7320
069 9792-7000
City Code: 69
Greece
Website: support.euro.dell.com
Technical Support
International Access Code: 00
Country Code: 30
00800-44 14 95 18
00800-44 14 00 83
2108129810
Gold Service Technical Support
Switchboard
Gold Service Switchboard
Sales
2108129811
2108129800
Fax
2108129812
Grenada
Guatemala
Guyana
E-mail: [email protected]
General Support
toll-free: 1-866-540-3355
1-800-999-0136
E-mail: [email protected]
General Support
E-mail: [email protected]
General Support
toll-free: 1-877-270-4609
Getting Help
115
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Hong Kong
Website: support.ap.dell.com
Country Code: 852
Technical Support (Dimension and Inspiron)
00852-2969 3188
00852-2969 3191
Technical Support (OptiPlex, Latitude, and Dell
Precision)
Technical Support (servers and storage)
00852-2969 3196
00852-3416 0906
Technical Support (projectors, PDAs, switches,
routers, and so on)
Customer Care
00852-3416 0910
00852-3416 0907
00852-3416 0908
00852-3416 0912
00852-2969 3105
Large Corporate Accounts
Global Customer Programs
Medium Business Division
Home and Small Business Division
India
E-mail: [email protected]
Technical Support
1600338045
and 1600448046
1600 33 8044
Sales (Large Corporate Accounts)
Sales (Home and Small Business)
1600 33 8046
116
Getting Help
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Ireland (Cherrywood)
International Access Code: 00
Country Code: 353
City Code: 1
Website: support.euro.dell.com
E-mail: [email protected]
Sales
Ireland Sales
01 204 4444
1850 200 778
1850 200 778
Dell Outlet
Online Ordering HelpDesk
Customer Care
Home User Customer Care
Small Business Customer Care
Corporate Customer Care
Technical Support
01 204 4014
01 204 4014
1850 200 982
Technical Support for XPS computers only
Technical Support for all other Dell computers
General
1850 200 722
1850 543 543
Fax/Sales Fax
01 204 0103
01 204 4444
Switchboard
U.K. Customer Care (dial within U.K. only)
Corporate Customer Care (dial within U.K. only)
U.K. Sales (dial within U.K. only)
Website: support.euro.dell.com
Home and Small Business
Technical Support
0870 906 0010
0870 907 4499
0870 907 4000
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02
02 577 826 90
02 696 821 14
02 696 821 13
02 696 821 12
Customer Care
Fax
Switchboard
Corporate
Technical Support
02 577 826 90
02 577 825 55
02 575 035 30
02 577 821
Customer Care
Fax
Switchboard
Getting Help
117
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Jamaica
E-mail: [email protected]
Technical Support (dial from within Jamaica only)
toll-free: 1-800-326-6061 or
toll-free: 1-800-975-1646
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code: 001 Technical Support (servers)
toll-free: 0120-198-498
81-44-556-4162
Country Code: 81
Technical Support outside of Japan (servers)
City Code: 44
Technical Support (Dimension and Inspiron)
toll-free: 0120-198-226
81-44-520-1435
Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free:0120-198-433
81-44-556-3894
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Technical Support (PDAs, projectors, printers,
routers)
toll-free: 0120-981-690
81-44-556-3468
Technical Support outside of Japan (PDAs,
projectors, printers, routers)
Faxbox Service
044-556-3490
044-556-3801
044-556-4240
044-556-1465
044-556-3433
24-Hour Automated Order Status Service
Customer Care
Business Sales Division (up to 400 employees)
Preferred Accounts Division Sales (over 400
employees)
Public Sales (government agencies, educational
institutions, and medical institutions)
044-556-5963
Global Segment Japan
Individual User
Switchboard
044-556-3469
044-556-1760
044-556-4300
118
Getting Help
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Korea (Seoul)
E-mail: [email protected]
International Access Code: 001 Support
toll-free: 080-200-3800
toll-free: 080-200-3801
Country Code: 82
Support (Dimension, PDA, Electronics and
Accessories)
City Code: 2
Sales
toll-free: 080-200-3600
2194-6202
Fax
Switchboard
2194-6000
Latin America
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
512 728-3883
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.)
512 728-4397
512 728-4600
SalesFax (Austin, Texas, U.S.A.)
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
Support
International Access Code: 00
Country Code: 352
342 08 08 075
+32 (0)2 713 15 96
26 25 77 81
Home/Small Business Sales
Corporate Sales
Customer Care
+32 (0)2 481 91 19
26 25 77 82
Fax
Macao
Technical Support
toll-free: 0800 105
34 160 910
Country Code: 853
Customer Service (Xiamen, China)
Transaction Sales (Xiamen, China)
29 693 115
Getting Help
119
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Malaysia (Penang)
International Access Code: 00
Country Code: 60
Website: support.ap.dell.com
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free: 1 800 880 193
toll-free: 1 800 881 306
toll-free: 1800 881 386
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
City Code: 4
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Care
toll-free: 1800 881 306
(option 6)
Transaction Sales
toll-free: 1 800 888 202
toll-free: 1 800 888 213
Corporate Sales
Mexico
E-mail: [email protected]
Technical Support (TelMex)
Sales
International Access Code: 00
Country Code: 52
toll-free: 1-866-563-4425
50-81-8800
or 01-800-888-3355
001-877-384-8979
or 001-877-269-3383
50-81-8800
Customer Service
Main
or 01-800-888-3355
Montserrat
E-mail: [email protected]
General Support
toll-free: 1-866-278-6822
001-800-882-1519
Netherlands Antilles
E-mail: [email protected]
General Support
120
Getting Help
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
Website: support.euro.dell.com
Technical Support for XPS
Technical Support for all other Dell computers
Technical Support Fax
020 674 45 94
020 674 45 00
020 674 47 66
020 674 42 00
020 674 4325
020 674 55 00
020 674 50 00
020 674 47 75
020 674 47 50
020 674 50 00
020 674 47 50
City Code: 20
Home/Small Business Customer Care
Relational Customer Care
Home/Small Business Sales
Relational Sales
Home/Small Business Sales Fax
Relational Sales Fax
Switchboard
Switchboard Fax
New Zealand
Website: support.ap.dell.com
E-mail: support.ap.dell.com/contactus
General Support
International Access Code: 00
Country Code: 64
Nicaragua
0800 441 567
E-mail: [email protected]
Technical Support
toll-free: 1-800-220-1378
Norway (Lysaker)
Website: support.euro.dell.com
Technical Support for XPS
Technical Support for all other Dell products
Relational Customer Care
Home/Small Business Customer Care
Switchboard
International Access Code: 00
Country Code: 47
815 35 043
671 16882
671 17575
23162298
671 16800
671 16865
Fax Switchboard
Panama
E-mail: [email protected]
Technical Support
toll-free: 1-800-507-1385
toll-free: 1-866-633-4097
Technical Support (CLARACOM)
E-mail: [email protected]
Technical Support
Peru
toll-free: 0800-50-869
Getting Help
121
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Poland (Warsaw)
Website: support.euro.dell.com
Country Code: 48
Customer Service Phone
Customer Care
57 95 700
57 95 999
57 95 999
57 95 806
57 95 998
57 95 999
City Code: 22
Sales
Customer Service Fax
Reception Desk Fax
Switchboard
Portugal
Website: support.euro.dell.com
Technical Support
Customer Care
International Access Code: 00
Country Code: 351
707200149
800 300 413
Sales
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
Fax
21 424 01 12
Puerto Rico
E-mail: [email protected]
Technical Support
toll-free: 1-866-390-4695
St. Kitts and Nevis
Website: www.dell.com/kn
E-mail: [email protected]
Technical Support
toll-free: 1-866-540-3355
toll-free: 1-866-464-4352
toll-free: 1-866-464-4353
St. Lucia
Website: www.dell.com/lc
E-mail: [email protected]
Technical Support
St. Vincent and the Grenadines Website: www.dell.com/vc
E-mail: [email protected]
Technical Support
122
Getting Help
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Singapore (Singapore)
International Access Code: 005
Country Code: 65
NOTE: The phone numbers in this section should be
called from within Singapore or Malaysia only.
Website: support.ap.dell.com
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1 800 394 7430
toll-free: 1 800 394 7488
toll-free: 1 800 394 7478
Technical Support (OptiPlex, Latitude, and Dell
Precision)
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Care
toll-free: 1 800 394 7430
(option 6)
Transaction Sales
Corporate Sales
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
Customer Care
toll-free: 1 800 394 7412
toll-free: 1 800 394 7419
Slovakia (Prague)
International Access Code: 00
Country Code: 421
02 5441 5727
420 22537 2707
02 5441 8328
02 5441 8328
02 5441 7585
Fax
Tech Fax
Switchboard (Sales)
Website: support.euro.dell.com
E-mail: [email protected]
Gold Queue
South Africa (Johannesburg)
International Access Code:
09/091
011 709 7713
011 709 7710
011 709 7707
011 709 7700
011 706 0495
011 709 7700
604 633 4810
Country Code: 27
City Code: 11
Technical Support
Customer Care
Sales
Fax
Switchboard
Southeast Asian and Pacific
Countries
Technical Support, Customer Service, and Sales
(Penang, Malaysia)
Getting Help
123
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Spain (Madrid)
Website: support.euro.dell.com
International Access Code: 00
Country Code: 34
City Code: 91
Home and Small Business
Technical Support
902 100 130
902 118 540
902 118 541
902 118 541
902 118 539
Customer Care
Sales
Switchboard
Fax
Corporate
Technical Support
902 100 130
902 115 236
91 722 92 00
91 722 95 83
Customer Care
Switchboard
Fax
Sweden (Upplands Vasby)
International Access Code: 00
Country Code: 46
Website: support.euro.dell.com
Technical Support for XPS
Technical Support for all other Dell products
Relational Customer Care
Home/Small Business Customer Care
Employee Purchase Program (EPP) Support
Technical Support Fax
Sales
0771 340 340
08 590 05 199
08 590 05 642
08 587 70 527
020 140 14 44
08 590 05 594
08 590 05 185
City Code: 8
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
Website: support.euro.dell.com
Technical Support for XPS
0848 33 88 57
0844 811 411
City Code: 22
Technical Support (Home and Small Business) for
all other Dell products
Technical Support (Corporate)
Customer Care (Home and Small Business)
Customer Care (Corporate)
Fax
0844 822 844
0848 802 202
0848 821 721
022 799 01 90
022 799 01 01
Switchboard
124
Getting Help
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
Taiwan
Website: support.ap.dell.com
Country Code: 886
Technical Support (OptiPlex, Latitude, Inspiron,
toll-free: 0080 186 1011
toll-free: 0080 160 1256
Dimension, and Electronics and Accessories)
Technical Support (servers and storage)
Customer Care
toll-free: 0080 160 1250
(option 5)
Transaction Sales
toll-free: 0080 165 1228
toll-free: 0080 165 1227
Corporate Sales
Thailand
Website: support.ap.dell.com
International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell
toll-free: 1800 0060 07
toll-free: 1800 0600 09
Precision)
Country Code: 66
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Care
toll-free: 1800 006 007
(option 7)
Corporate Sales
Transaction Sales
toll-free: 1800 006 009
toll-free: 1800 006 006
Trinidad/Tobago
Website: www.dell.com/tt
E-mail: [email protected]
Technical Support
toll-free: 1-888-799-5908
Turks and Caicos Islands
Website: www.dell.com/tc
E-mail: [email protected]
General Support
toll-free: 1-877-441-4735
Getting Help
125
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
Country Code: 44
E-mail: [email protected]
Customer Care website:
support.euro.dell.com/uk/en/ECare/form/home.asp
City Code: 1344
Sales
Home and Small Business Sales
Corporate/Public Sector Sales
Customer Care
0870 907 4000
01344 860 456
Home and Small Business Customer Care
Corporate Customer Care
0870 906 0010
01344 373 185
0870 906 0010
01344 373 186
01344 373 193
01344 373 199
01344 373 194
Preferred Accounts (500–5000 employees)
Global Accounts Customer Care
Central Government Customer Care
Local Government & Education Customer Care
Health Customer Care
Technical Support
Technical Support for XPS computers only
0870 366 4180
0870 908 0500
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
Technical Support for all other products
General
0870 353 0800
0870 907 4006
Home and Small Business Fax
Website: www.dell.com/uy
E-mail: [email protected]
Technical Support
Uruguay
toll-free: 413-598-2522
126
Getting Help
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
toll-free: 1-800-247-9362
toll-free: 1-877-459-7298
International Access Code: 011 AutoTech (portable and desktop computers)
Country Code: 1
Hardware and Warranty Support (Dell TV,
Printers, and Projectors) for Relationship
customers
Americas Consumer XPS Support
toll-free: 1-800-232-8544
toll-free: 1-800-624-9896
Consumer (Home and Home Office) Support for
all other Dell products
Customer Service
toll-free: 1-800-624-9897
toll-free: 1-800-695-8133
Employee Purchase Program (EPP) Customers
Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans)
Financial Services (Dell Preferred Accounts [DPA])
Business
toll-free: 1-877-577-3355
toll-free: 1-800-283-2210
Customer Service and Support
Employee Purchase Program (EPP) Customers
toll-free: 1-800-456-3355
toll-free: 1-800-695-8133
toll-free: 1-877-459-7298
Support for printers, projectors, PDAs, and MP3
players
Public (government, education, and healthcare)
Customer Service and Support
Employee Purchase Program (EPP) Customers
Dell Sales
toll-free: 1-800-456-3355
toll-free: 1-800-695-8133
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
toll-free: 1-888-798-7561
toll-free: 1-800-671-3355
toll-free: 1-800-357-3355
toll-free: 1-800-247-4618
toll-free: 1-800-727-8320
toll-free: 1-877-DELLTTY
(1-877-335-5889)
Dell Outlet Store (Dell refurbished computers)
Software and Peripherals Sales
Spare Parts Sales
Extended Service and Warranty Sales
Fax
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
Getting Help
127
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access Code
Country Code
City Code
U.S. Virgin Islands
E-mail: [email protected]
Technical Support
toll-free: 1-877-702-4360
Venezuela
Website: www.dell.com/ve
E-mail: [email protected]
Technical Support
toll-free: 0800-100-2513
128
Getting Help
Glossary
This section defines or identifies technical terms,
abbreviations, and acronyms used in your system
documents.
BIOS — Basic input/output system. Your system’s BIOS
contains programs stored on a flash memory chip. The
BIOS controls the following:
• Communications between the processor and
peripheral devices
• Miscellaneous functions, such as system messages
A — Ampere(s).
bit — The smallest unit of information interpreted by
AC — Alternating current.
your system.
ACPI — Advanced Configuration and Power Interface. A
standard interface for enabling the operating system to
direct configuration and power management.
blade — A module that contains a processor, memory, and
a hard drive. The modules are mounted into a chassis that
includes power supplies and fans.
ambient temperature — The temperature of the area or
BMC — Baseboard management controller.
room where the system is located.
boot routine — A program that clears all memory,
initializes devices, and loads the operating system when
you start your system. Unless the operating system fails to
respond, you can reboot (also called warm boot) your
system by pressing <Ctrl><Alt><Del>. Otherwise, you
must restart the system by pressing the reset button or by
turning the system off and then back on.
ANSI — American National Standards Institute. The
primary organization for developing technology standards
in the U.S.
application — Software designed to help you perform a
specific task or series of tasks. Applications run from the
operating system.
ASCII — American Standard Code for Information
bootable diskette — A diskette that is used to start your
Interchange.
system if the system will not boot from the hard drive.
asset tag — An individual code assigned to a system,
usually by an administrator, for security or tracking
purposes.
BTU — British thermal unit.
bus — An information pathway between the components
of a system. Your system contains an expansion bus that
allows the processor to communicate with controllers for
the peripheral devices connected to the system. Your
system also contains an address bus and a data bus for
communications between the processor and RAM.
backup — A copy of a program or data file. As a
precaution, back up your system’s hard drive on a regular
basis. Before making a change to the configuration of your
system, back up important start-up files from your
operating system.
C — Celsius.
backup battery — A battery that maintains system
configuration, date, and time information in a special
section of memory when the system is turned off.
cache — A fast storage area that keeps a copy of data or
instructions for quick data retrieval. When a program
makes a request to a disk drive for data that is in the
cache, the disk-cache utility can retrieve the data from
RAM faster than from the disk drive.
CD — Compact disc. CD drives use optical technology to
read data from CDs.
Glossary
129
cm — Centimeter(s).
DIN — Deutsche Industrie Norm.
cmos — Complementary metal-oxide semiconductor.
directory — Directories help keep related files organized
on a disk in a hierarchical, “inverted tree” structure. Each
disk has a “root” directory. Additional directories that
branch off the root directory are called subdirectories.
Subdirectories may contain additional directories
branching off them.
component — As they relate to DMI, components
include operating systems, computer systems, expansion
cards, and peripherals that are compatible with DMI.
Each component is made up of groups and attributes that
are defined as relevant to that component.
DMA — Direct memory access. A DMA channel allows
certain types of data transfer between RAM and a device
to bypass the processor.
COMn — The device names for the serial ports on your
system.
control panel — The part of the system that contains
indicators and controls, such as the power button and
power indicator.
DMI — Desktop Management Interface. DMI enables
the management of your system’s software and hardware
by collecting information about the system’s components,
such as the operating system, memory, peripherals,
expansion cards, and asset tag.
controller — A chip that controls the transfer of data
between the processor and memory or between the
processor and a peripheral.
DNS — Domain Name System. A method of translating
Internet domain names, such as www.dell.com, into IP
addresses, such as 143.166.83.200.
conventional memory — The first 640 KB of RAM.
Conventional memory is found in all systems. Unless they
®
are specially designed, MS-DOS programs are limited to
DRAM — Dynamic random-access memory. A system’s
running in conventional memory.
RAM is usually made up entirely of DRAM chips.
coprocessor — A chip that relieves the system’s processor
of specific processing tasks. A math coprocessor, for
example, handles numeric processing.
DVD — Digital versatile disc.
ECC — Error checking and correction.
CPU — Central processing unit. See processor.
EEPROM — Electronically erasable programmable read-
only memory.
DC — Direct current.
EMC — Electromagnetic compatibility.
DDR — Double-data rate. A technology in memory
modules that potentially doubles the output.
EMI — Electromagnetic interference.
device driver — A program that allows the operating
system or some other program to interface correctly with a
peripheral. Some device drivers—such as network
drivers—must be loaded from the config.sys file or as
memory-resident programs (usually, from the
ERA — Embedded remote access. ERA allows you to
perform remote, or "out-of-band," server management on
your network server using a remote access controller.
ESD — Electrostatic discharge.
ESM — Embedded server management.
autoexec.bat file). Others must load when you start the
program for which they were designed.
expansion bus — Your system contains an expansion bus
that allows the processor to communicate with controllers
for peripherals, such as NICs.
DHCP — Dynamic Host Configuration Protocol. A
method of automatically assigning an IP address to a
client system.
expansion card — An add-in card, such as a NIC or SCSI
adapter, that plugs into an expansion-card connector on
the system board. An expansion card adds some
diagnostics — A comprehensive set of tests for your
system.
specialized function to the system by providing an
interface between the expansion bus and a peripheral.
DIMM — Dual in-line memory module. See also memory
module.
130
Glossary
expansion-card connector — A connector on the system
headless system — A system or device that functions
without having a keyboard, mouse, or monitor attached.
Normally, headless systems are managed over a network
using an Internet browser.
board or riser board for plugging in an expansion card.
F — Fahrenheit.
FAT — File allocation table. The file system structure
host adapter — A host adapter implements
used by MS-DOS to organize and keep track of file
communication between the system’s bus and the
controller for a peripheral device. (Hard-drive controller
subsystems include integrated host adapter circuitry.) To
add a SCSI expansion bus to your system, you must install
or connect the appropriate host adapter.
®
®
storage. The Microsoft Windows operating systems can
optionally use a FAT file system structure.
FBD — Fully buffered DIMM.
flash memory — A type of EEPROM chip that can be
reprogrammed from a utility on diskette while still
installed in a system; most EEPROM chips can only be
rewritten with special programming equipment.
hot plug — Describes the feature of the system that
enables you to swap a component of the system while the
system is running.
format — To prepare a hard drive or diskette for storing
files. An unconditional format deletes all data stored on
the disk.
Hz — Hertz.
I/O — Input/output. A keyboard is an input device, and a
monitor is an output device. In general, I/O activity can be
differentiated from computational activity.
FSB — Front-side bus. The FSB is the data path and
physical interface between the processor and the main
memory (RAM).
ID — Identification.
IDE — Integrated drive electronics. A standard interface
ft — Feet.
between the system board and storage devices.
FTP — File transfer protocol.
g — Gram(s).
integrated mirroring — Provides simultaneous physical
mirroring of two drives. Integrated mirroring functionality
is provided by the system’s hardware. See also mirroring.
G — Gravities.
internal processor cache — An instruction and data cache
Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits.
built into the processor.
GB — Gigabyte(s); 1024 megabytes or
1,073,741,824 bytes. However, when referring to hard-
drive capacity, the term is usually rounded to
1,000,000,000 bytes.
IP — Internet Protocol.
IPX — Internet package exchange.
IRQ — Interrupt request. A signal that data is about to be
sent to or received by a peripheral device travels by an IRQ
line to the processor. Each peripheral connection must be
assigned an IRQ number. Two devices can share the same
IRQ assignment, but you cannot operate both devices
simultaneously.
graphics mode — A video mode that can be defined as x
horizontal by y vertical pixels by z colors.
group — As it relates to DMI, a group is a data structure
that defines common information, or attributes, about a
manageable component.
jumper — Small blocks on a circuit board with two or
more pins emerging from them. Plastic plugs containing a
wire fit down over the pins. The wire connects the pins
and creates a circuit, providing a simple and reversible
method of changing the circuitry in a board.
guarding — A type of data redundancy in which a set of
physical drives stores data and an additional drive stores
parity data. See also mirroring, striping, and RAID.
h — Hexadecimal. A base-16 numbering system, often
used in programming to identify addresses in the system’s
RAM and I/O memory addresses for devices. In text,
hexadecimal numbers are often followed by h.
K — Kilo-; 1000.
Kb — Kilobit(s); 1024 bits.
Glossary
131
KB — Kilobyte(s); 1024 bytes.
Kbps — Kilobit(s) per second.
KBps — Kilobyte(s) per second.
MAC address — Media Access Control address. Your
system’s unique hardware number on a network.
mAh — Milliampere-hour(s).
Mb — Megabit(s); 1,048,576 bits.
key combination — A command requiring you to press
multiple keys at the same time (for example,
<Ctrl><Alt><Del>).
MB — Megabyte(s); 1,048,576 bytes. However, when
referring to hard-drive capacity, the term is often rounded
to mean 1,000,000 bytes.
kg — Kilogram(s); 1000 grams.
kHz — Kilohertz.
Mbps — Megabits per second.
MBps — Megabytes per second.
MBR — Master boot record.
KMM — Keyboard/monitor/mouse.
KVM — Keyboard/video/mouse. KVM refers to a switch
that allows selection of the system from which the video
is displayed and for which the keyboard and mouse are
used.
memory address — A specific location, usually expressed
as a hexadecimal number, in the system’s RAM.
memory module — A small circuit board containing
LAN — Local area network. A LAN is usually confined to
the same building or a few nearby buildings, with all
equipment linked by wiring dedicated specifically to the
LAN.
DRAM chips that connects to the system board.
memory — An area in your system that stores basic system
data. A system can contain several different forms of
memory, such as integrated memory (ROM and RAM)
and add-in memory modules (DIMMs).
lb — Pound(s).
LCD — Liquid crystal display.
MHz — Megahertz.
LED — Light-emitting diode. An electronic device that
mirroring — A type of data redundancy in which a set of
physical drives stores data and one or more sets of
additional drives stores duplicate copies of the data.
Mirroring functionality is provided by software. See also
guarding, integrated mirroring, striping, and RAID.
lights up when a current is passed through it.
LGA — Land grid array. A type of microprocessor socket.
Unlike the PGA, the LGA interface has no pins on the
chip; instead, the chip has pads that contact pins on the
system board.
mm — Millimeter(s).
Linux — A UNIX-like operating system that runs on a
variety of hardware systems. Linux is open source
software, which is freely available; however, the full
distribution of Linux along with technical support and
training are available for a fee from vendors such as
Red Hat Software.
ms — Millisecond(s).
®
MS-DOS — Microsoft Disk Operating System.
NAS — Network Attached Storage. NAS is one of the
concepts used for implementing shared storage on a
network. NAS systems have their own operating systems,
integrated hardware, and software that are optimized to
serve specific storage needs.
local bus — On a system with local-bus expansion
capability, certain peripheral devices (such as the video
adapter circuitry) can be designed to run much faster than
they would with a traditional expansion bus. See also bus.
NIC — Network interface controller. A device that is
installed or integrated in a system to allow connection to a
network.
LVD — Low voltage differential.
m — Meter(s).
NMI — Nonmaskable interrupt. A device sends an NMI
to signal the processor about hardware errors.
mA — Milliampere(s).
ns — Nanosecond(s).
132
Glossary
NTFS — The NT File System option in the
protected mode — An operating mode that allows
Windows 2000 operating system.
operating systems to implement:
• A memory address space of 16 MB to 4 GB
• Multitasking
NVRAM — Nonvolatile random-access memory. Memory
that does not lose its contents when you turn off your
system. NVRAM is used for maintaining the date, time,
and system configuration information.
• Virtual memory, a method for increasing addressable
memory by using the hard drive
parity — Redundant information that is associated with a
The Windows 2000 and UNIX 32-bit operating systems
run in protected mode. MS-DOS cannot run in protected
mode.
block of data.
partition — You can divide a hard drive into multiple
physical sections called partitions with the fdisk
command. Each partition can contain multiple logical
drives. You must format each logical drive with the format
command.
PS/2 — Personal System/2.
PXE — Preboot eXecution Environment. A way of
booting a system via a LAN (without a hard drive or
bootable diskette).
PCI — Peripheral Component Interconnect. A standard
RAC — Remote access controller.
for local-bus implementation.
RAID — Redundant array of independent disks. A
method of providing data redundancy. Some common
implementations of RAID include RAID 0, RAID 1,
RAID 5, RAID 10, and RAID 50. See also guarding,
mirroring, and striping.
PDU — Power distribution unit. A power source with
multiple power outlets that provides electrical power to
servers and storage systems in a rack.
peripheral — An internal or external device, such as a
diskette drive or keyboard, connected to a system.
RAM — Random-access memory. The system’s primary
temporary storage area for program instructions and data.
Any information stored in RAM is lost when you turn off
your system.
PGA — Pin grid array. A type of processor socket that
allows you to remove the processor chip.
pixel — A single point on a video display. Pixels are
arranged in rows and columns to create an image. A video
resolution, such as 640 x 480, is expressed as the number
of pixels across by the number of pixels up and down.
RAS — Remote Access Service. This service allows users
running the Windows operating system to remotely access
a network from their system using a modem.
POST — Power-on self-test. Before the operating system
loads when you turn on your system, the POST tests
various system components such as RAM and hard drives.
readme file — A text file, usually shipped with software or
hardware, that contains information supplementing or
updating the product’s documentation.
processor — The primary computational chip inside the
system that controls the interpretation and execution of
arithmetic and logic functions. Software written for one
processor must usually be revised to run on another
processor. CPU is a synonym for processor.
read-only file — A read-only file is one that you are
prohibited from editing or deleting.
ROM — Read-only memory. Your system contains some
programs essential to its operation in ROM code. A ROM
chip retains its contents even after you turn off your
system. Examples of code in ROM include the program
that initiates your system’s boot routine and the POST.
ROMB — RAID on motherboard.
rpm — Revolutions per minute.
RTC — Real-time clock.
Glossary
133
SAS — Serial-attached SCSI.
striping — Disk striping writes data across three or more
disks in an array, but only uses a portion of the space on
each disk. The amount of space used by a "stripe" is the
same on each disk used. A virtual disk may use several
stripes on the same set of disks in an array. See also
guarding, mirroring, and RAID.
SATA — Serial Advanced Technology Attachment. A
standard interface between the system board and storage
devices.
SCSI — Small computer system interface. An I/O bus
interface with faster data transmission rates than standard
ports.
SVGA — Super video graphics array. VGA and SVGA are
video standards for video adapters with greater resolution
and color display capabilities than previous standards.
SDRAM — Synchronous dynamic random-access
memory.
system board — As the main circuit board, the system
board usually contains most of your system’s integral
components, such as the processor, RAM, controllers for
peripherals, and various ROM chips.
sec — Second(s).
SEL — System event log. Used in the system
management software to record system events and errors.
system configuration information — Data stored in
memory that tells a system what hardware is installed and
how the system should be configured for operation.
serial port — An I/O port used most often to connect a
modem to your system. You can usually identify a serial
port on your system by its 9-pin connector.
system diskette — See bootable diskette.
service tag — A bar code label on the system used to
identify it when you call Dell for technical support.
system memory — See RAM.
simple disk volume — The volume of free space on a
System Setup program — A BIOS-based program that
allows you to configure your system’s hardware and
customize the system’s operation by setting features such
as password protection. Because the System Setup
program is stored in NVRAM, any settings remain in
effect until you change them again.
single dynamic, physical disk.
SMART — Self-Monitoring Analysis and Reporting
Technology. Allows hard drives to report errors and failures
to the system BIOS and then display an error message on
the screen.
system.ini file — A start-up file for the Windows
operating system. When you start Windows, it consults
the system.ini file to determine a variety of options for the
Windows operating environment. Among other things,
the system.ini file records which video, mouse, and
keyboard drivers are installed for Windows.
SMP — Symmetric multiprocessing. Used to describe a
system that has two or more processors connected via a
high-bandwidth link and managed by an operating
system, where each processor has equal access to I/O
devices.
SNMP — Simple Network Management Protocol. A
standard interface that allows a network manager to
remotely monitor and manage workstations.
TCP/IP — Transmission Control Protocol/Internet
Protocol.
termination — Some devices (such as the last device at
each end of a SCSI cable) must be terminated to prevent
reflections and spurious signals in the cable. When such
devices are connected in a series, you may need to enable
or disable the termination on these devices by changing
jumper or switch settings on the devices or by changing
settings in the configuration software for the devices.
spanning — Spanning, or concatenating, disk volumes
combines unallocated space from multiple disks into one
logical volume, allowing more efficient use of all the space
and all drive letters on a multiple-disk system.
134
Glossary
UNIX — Universal Internet Exchange. UNIX, the
precursor to Linux, is an operating system written in the
C programming language.
video resolution — Video resolution (800 x 600, for
example) is expressed as the number of pixels across by
the number of pixels up and down. To display a program
at a specific graphics resolution, you must install the
appropriate video drivers and your monitor must support
the resolution.
uplink port — A port on a network hub or switch used to
connect to other hubs or switches without requiring a
crossover cable.
W — Watt(s).
UPS — Uninterruptible power supply. A battery-powered
unit that automatically supplies power to your system in
the event of an electrical failure.
WH — Watt-hour(s).
win.ini file — A start-up file for the Windows operating
system. When you start Windows, it consults the win.ini
file to determine a variety of options for the Windows
operating environment. The win.ini file also usually
includes sections that contain optional settings for
Windows application programs that are installed on the
hard drive.
USB — Universal Serial Bus. A USB connector provides a
single connection point for multiple USB-compliant
devices, such as mice and keyboards. USB devices can be
connected and disconnected while the system is running.
utility — A program used to manage system resources—
memory, disk drives, or printers, for example.
Windows 2000 — An integrated and complete Microsoft
Windows operating system that does not require
MS-DOS and that provides advanced operating system
performance, improved ease of use, enhanced workgroup
functionality, and simplified file management and
browsing.
UTP — Unshielded twisted pair. A type of wiring used to
connect systems in a business or home to a telephone line.
V — Volt(s).
VAC — Volt(s) alternating current.
VDC — Volt(s) direct current.
Windows Powered — A Windows operating system
designed for use on NAS systems. For NAS systems, the
Windows Powered operating system is dedicated to file
service for network clients.
VGA — Video graphics array. VGA and SVGA are video
standards for video adapters with greater resolution and
color display capabilities than previous standards.
video adapter — The logical circuitry that provides (in
combination with the monitor) your system’s video
capabilities. A video adapter may be integrated into the
system board or may be an expansion card that plugs into
an expansion slot.
®
Windows Server 2003 — A set of Microsoft software
technologies that enable software integration through the
use of XML Web services. XML Web services are small
reusable applications written in XML that allow data to be
communicated between otherwise unconnected sources.
video driver — A program that allows graphics-mode
application programs and operating systems to display at a
chosen resolution with the desired number of colors.
Video drivers may need to match the video adapter
installed in the system.
XML — Extensible Markup Language. XML is a way to
create common information formats and to share both the
format and the data on the World Wide Web, intranets,
and elsewhere.
ZIF — Zero insertion force.
video memory — Most VGA and SVGA video adapters
include memory chips in addition to your system’s RAM.
The amount of video memory installed primarily
influences the number of colors that a program can
display (with the appropriate video drivers and monitor
capabilities).
Glossary
135
136
Glossary
Console Redirection
screen, 35
diagnostics indicator
codes, 22
A
alert messages, 27
assigning passwords, 38
drives
optical, 50
cooling fan
B
Baseboard Management
E
cooling shroud
removing, 47
battery
expansion cards
installing, 63
cover
removing, 65
closing, 47
opening, 46
troubleshooting, 86
troubleshooting, 91
beep codes, 24
bezel
installing, 45
D
F
troubleshooting, 85
fan assembly (PCI)
installing, 60
C
Dell
removing, 59
contacting, 108
installing, 51
removing, 50
troubleshooting, 89
Dell PowerEdge Diagnostics
using, 93
fan assembly (processor)
installing, 58
diagnostics
checking equipment, 80
removing, 57
advanced testing options, 95
running from the utility
partition, 94
troubleshooting, 87
features
connecting external
devices, 14
back-panel, 14
front-panel, 11
using Dell PowerEdge
Diagnostics, 93
connectors
when to use, 94
riser card, 99
system board, 98
Index
137
NICs
indicators, 15
H
hard drives
jumpers
troubleshooting, 83
configuring the boot drive, 52
installing, 56
removing, 52
O
keyboard
installing, 51
I
indicators
back-panel, 14
front-panel, 11
NIC, 15
P
installing, 69
installing
bezel, 45
disabling, 101
removing, 70
CD drive, 51
PCI fan assembly
installing, 60
control panel, 74
cooling shroud, 48
expansion cards, 63
hard drives, 56
alert, 27
beep codes, 24
system, 15
POST
memory modules, 69
optical drive, 51
PCI fan assembly, 60
power supply, 62
accessing system features, 10
power supply
installing, 62
systems management, 84
warning, 26
removing, 61
system board, 76
processor
Integrated Devices screen, 34
replacing, 71
troubleshooting, 92
IRQs
N
avoiding conflicts, 80
line assignments, 80
processor fan assembly
troubleshooting, 87
navigation keys
system setup program, 30
138
Index
Console Redirection
screen, 35
R
CPU Information screen, 33
entering, 29
setup password
assigning, 39
changing, 40
features, 37
recommended tools, 43
Integrated Devices screen, 34
main screen, 30
removing
navigation keys, 30
System Security screen, 36
bezel, 45
CD drive, 50
working with, 40
control panel, 73
cooling shroud, 47
expansion cards, 65
hard drives, 52
startup
support
T
memory modules, 70
optical drive, 50
PCI fan assembly, 59
power supply, 61
processor fan assembly, 57
riser card, 66
troubleshooting
basic I/O, 82
system battery
replacing, 49
battery, 86
CD drive, 89
cooling fan, 87
damaged system, 85
expansion cards, 91
external connections, 81
hard drives, 90
keyboard, 81
system board
connectors, 98
installing, 76
replacing
processor, 71
system battery, 49
removing, 75
system cooling
riser card
memory, 88
troubleshooting, 87
connectors, 99
removing, 66
mouse, 82
accessing, 10
NIC, 83
processor, 92
button, 13
system cooling, 87
USB device, 83
video, 81
S
system messages, 15
system password
assigning, 38
changing, 39
deleting, 39
SAS controller card. See
expansion cards.
wet system, 84
SAS hard drives. See hard
drives.
features, 37
System Security screen, 36
system setup program
SATA hard drives. See hard
drives.
Index
139
U
USB device
V
video
troubleshooting, 81
W
warning messages, 26
warranty, 9
wet system
troubleshooting, 84
140
Index
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