Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.
Synergy 700
Answering Machine Featuring DECT
User
Guide
Digital Cordless Telephone and
Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Please open this page for an ‘at a glance’
guide to your Synergy 700
Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Liquid Crystal Display
At a glance
Display shows you the name
and number you have dialled
and status of the handset.
Handset
Red light
Redial button
To indicate that
the phone is ringing
or in use.
To redial one of the
5 last numbers called.
Also used to enter
a pause in a stored
number.
Volume buttons
Use to adjust the
handset earpiece
speech volume and
handset and base
ringer volume.
Also used to scroll
through the directory,
redial and calls list.
Menu button
Use to access and
select the options in
the menu.
Calls
To access and view the
last 20 calls received.
Secrecy button
r
During a call press
to mute the call so
your caller cannot
hear you talk to
someone close by.
Also used as a
Volume
Phonebook button
Use to access the
50 names and
numbers stored in
the phonebook.
a
2
1
3
6
9
delete, edit and exit
button.
J
Conference button
5
4
7
Talk button
Allows you to hold a
three-way conversation.
Use to make, receive
and end calls.
8
0
Internal button
Keypad
To make internal calls
between handsets
registered to the base
and to transfer an
R
Int.
Recall button
For use with a
external call to an
additional handset.
switchboard/PBX and
BT Select Services.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Base
Skip backward
Charging light
Stop
Lets you skip
Comes on to indicate
charging when the
handset is on the base.
To stop message playback,
see page 39.
backwards through
your messages and
memos, see page 40.
Also allows you to
switch the audible
message alert on or
off, see page 33.
Power/In Use light
Flashes when the
handset is in use.
Allows you to select
your Answer and
Record outgoing
Skip forward
message, see page 36.
Lets you skip forward
through your
messages and
memos, see page 40.
Answer on/off
Also allows you to set
the answer delay, see
page 33.
Switches the
answering machine
on and off, see page 32.
Allows you to select
your Answer Only
outgoing message,
see page 36.
Del
Also allows you to
select your outgoing
message, see page 36.
Page button
Play
Press to page the
handset, see page 20.
Lets you play and
pause your messages,
see page 39.
Message display LED
Delete
Indicates when the
Volume
Deletes recorded
messages and memos,
see page 40.
answering machine is on
or off and when the power
is on plus how many
messages have been left.
See page 31.
Adjust the loudspeaker volume,
see page 32.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Explanation of the display icons
Idle screen
HS1
EXT
INT
Displays the number of
the handset at all times.
SYNERGY
HS1
To personalise the
name of your handset,
see page 23.
Icon
Steady
Flashing
Incoming call
EXT
External line in use
Internal call
Internal call from another handset
INT
New call in Calls list
EXT
INT
3 way conversation in progress
Battery exhausted
Battery weak
Battery half-full
Battery full
Phonebook
Menu in use
Handset linked to base station
Out of range or searching for base station
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Quick Guide
Information for the handset settings.
Function
Key combination
Answer a call/End a call
Make a call
Redial a number
Store a number in the
memory
enter the name
enter the telephone number
a
Dial a number in the
memory
a
Adjust the earpiece volume
Secrecy on/off
Press the
required level is reached.
during a call until the
a
r
During a call, press
Transfer call to
another handset
enter handset number
Int.
Three way conversation
enter handset number
Int.
Int.
Access to Redial and
Calls list
- keep pressing to scroll.
a
Set handset ringer volume
Set base unit ringer volume
a
a
a
HANDSET
a
RINGVOL
to select volume
a
SETUP
to select volume
BASE VOL
a
a
a
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Menu Structure
TAM menu
Phonebook
TAM menu
(Flashes on display when in TAM menu.)
This is a handset
announcement menu.
See page 42 ‘Using the Synergy 700
answering machine via the handset’.
Add
Delete
Modify
Setup
Base Vol
Volume 1.....5
Vol Off
Base Mel
Sel Base
Melody 1.....5
Base 1.....4
Auto
Del HS
PIN?
PIN?
Handset 1.....5
New PIN
Pin Code
Retype
Priority
On
Off
Select
Base
Handset 1.....5
Dial Mode
Recall
Tone
Pulse
Recall 1
Recall 2
PBX1
PABX
PIN?
PIN?
3 Sec
5 Sec
PBX2
Pause
Default
PIN?
Cont......
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Handset
Beep
Keytone
On or Off
On or Off
On or Off
Low Batt
Outrange
Volume 1.....5
Vol Off
Ring Vol
Ear Vol
Int Mel
Ext Mel
Auto Ans
Ear Vol 1.....5
Melody 1.....5
Melody 1.....5
On
Off
Name
Language
English
Francais
Deutsch
Nederl
Italiano
Espanol
Portuges
Norsk
Dansk
Svenska
Suomi
Register
Base 1.....4
PIN?
Important. If you make a mistake you can return to the previous menu heading by pressing the ✘ button. If you press
and hold the ✘ button at any time you will return to the idle screen. After 30 seconds if no buttons are pressed the
handset will automatically return to the idle screen.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
In this guide
Note
There is a detailed INDEX at the end of this guide, see page 59.
At a glance
Handset
Base
Display icons
Quick Guide
Menu structure
Using the Synergy 700
answering machine via
the base unit
Call screening
1
2
3
4
5
39
41
Using the Synergy 700
answering machine via
the handset
Memos
Key features
Introduction
Unpacking your Synergy 700
For your records
8
42
44
45
10
10
10
10
Call screening/Call intercept
Safety information
Remote access
Time saver
Operating the answering machine
46
47
47
Setting up
Plan the location
11
11
Using additional handsets
and bases
Internal calls
Using the telephone
Making and receiving calls
Call timer
Redial
Secrecy
15
15
15
16
17
17
20
49
51
51
Transferring calls
Help
53
Name and number Phonebook
Paging handsets
General information
Guarantee
Technical information
Switchboard compatibility
Switchboard external line
access code
Recall
Accessories for the
Synergy range
55
55
56
56
Handset settings
Base settings
BT Select Services
Caller Display
Calls list
21
24
27
27
27
29
30
56
56
Call Waiting
Other services
58
Index
59
Setting up and personalising
your answering machine
31
Note
Message display on the base station 31
Answer delay
Audible message alert
Outgoing messages
32
33
34
In this user guide, we’ve included
helpful tips and useful notes.They
are shown in a white box like this.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Key features
Up to five handsets work from
one base
Digital answering machine
No tape to worry about. Up
to a maximum of 13
You can make internal calls
between handsets, transfer an
external caller to another handset and
hold three-way calls between two
handsets and an external caller.
minutes recording time, including
your outgoing message. Pre-recorded
outgoing messages let you use your
Synergy 700 straight away with the
option of recording your own
50 Name and number phonebook
outgoing message at any time.
Store up to 50 of your most
important or frequently
Memo facility
dialled numbers in the phonebook and
store a name to go with the number.
It is then easy to display and dial
numbers from the phonebook.
Allows you to leave memo
messages for other users.
NOTEPAD
Fast playback
Enhanced call clarity
The Skip button allows
easy and quick playback of
Digitally Enhanced Cordless
Telecommunications (DECT)
ensures much clearer calls than
analogue cordless phones.
your messages. Messages are played
at 11/
times the normal speed.
2
Remote access
Excellent handset range
You can turn your Synergy 700
Under ideal conditions you
can use your Synergy 700
handset at up to 300 metres from the
base station outside, or up to 50
metres inside.
answering machine on and off and
listen to your messages from any
TouchtoneTM telephone. To protect your
privacy, messages can only be accessed
by entering a 4-digit security code.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Last number redial
Display and redial the last 5 numbers
called from your handset.
Caller Display and Calls list
Lets you know who is calling you
before answering the telephone by
displaying the caller’s telephone
number (or name if it is stored in the
directory), allowing you to decide
whether or not to answer the call.
Also, saves the details of the last 20
callers in a Calls list.
5 Handset ringer melodies
There are 5 handset ringer melodies
to choose from and you have the
option to choose a different melody
for external and internal callers.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Introduction
Your Synergy 700 has been designed for ease of use and made
to the high standards set by BT.
Please read the instructions carefully before use and retain this user guide for
future reference.
Unpacking your Synergy 700
For your records
If anything is missing, please contact
your place of purchase immediately.
Date of purchase:
Place of purchase:
Serial number:
One Synergy 700 base station
One Synergy 700 handset
NiCad battery pack
For guarantee purposes proof of
purchase is required so please keep
your receipt.
One power supply for base station
Enter your Base station PIN here:
See page 25 for more information.
Cleaning
One telephone line cord
(pre-connected)
Safety information
General
Only use the power supply included with the product.
Using an unauthorised power supply will invalidate your
guarantee and may damage the telephone. The item
number for the mains power supply is 005391.
Simply clean the handset and base station with a damp
(not wet) cloth, or an anti-static wipe. Never use
household polish as this will damage the product.
Never use a dry cloth as this may cause a static shock.
Only use the approved rechargeable battery pack supplied.
Spare battery packs – item code 003267 are available
from the BT Synergy Helpline on 08706 058 047.
Do not open the handset or base station. This could
expose you to high voltages or other risks. Contact the
Synergy Helpline 08706 058 047 for all repairs.
Radio signals transmitted between the handset and base
may cause interference to hearing aids.
This product should not be used near emergency/
intensive care medical equipment and should not be used
by people with pacemakers.
Your product may interfere with other electrical
equipment, e.g. TV and radio sets, clock/alarms and
computers if placed too close. It is recommended that you
place your product at least one metre away from such
appliances to minimise any risk of intereference.
Never dispose of the battery pack in a fire. There is a
serious risk of explosion and / or the release of highly
toxic chemicals.
Environmental
Do not expose to direct sunlight.
The product may heat up when the battery pack is being
recharged. This is normal. However, we recommend that
you do not place the product on antique/veneered wood to
avoid damage.
Do not stand your product on carpets or other surfaces
which generate fibres, or place it in locations preventing
the free flow of air over its surfaces.
Do not submerge any part of your product in water and do
not use it in damp conditions, such as bathrooms.
Do not expose your product to fire, explosive or other
hazardous conditions.
There is a slight chance that your phone could be
damaged by an electrical storm. We recommend that you
unplug the power and telephone line cord for the
duration of the storm.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Setting up
Follow these steps to set up your Synergy 700 ready for use
Your Synergy 700 will announce the
default settings of the answering
Plan the location
machine. See page 14.
Position your Synergy 700 within 2
metres of a power socket and phone
socket otherwise extension cables will
be required.
Note
The base station must be plugged into
the mains power socket at all times.
Make sure it is at least 1 metre away
from other electrical products to avoid
interference.
Do not connect the telephone line
cord to the phone socket until your
handset is fully charged. This will
prevent the risk of the phone being
answered before the battery pack is
charged. Answering the phone before
the battery pack is fully charged may
prevent it from reaching its optimum
capacity.
Do not place your Synergy 700 product
in the bathroom or other humid areas.
1
Connect the power supply to
the base
Plug the power adaptor into the mains
power socket and switch on. The green
Power/In Use light comes on.
Warning
Under no circumstances should a
non-rechargeable battery pack be
used. Only use the approved battery
pack. Using an unapproved battery
pack will invalidate your guarantee
and may damage the telephone.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
2
Install the battery pack
Battery low warning
If the handset battery symbol is empty
and flashing, and you hear a warning
beep every 10 seconds, you will need
to recharge your handset before you
can use it.
A battery pack is supplied.
Install the battery pack by unclipping
the battery compartment cover,
then plug the battery pack connector
in (as shown in illustration) and lower
the battery pack into recess then
replace lid.
Your Synergy 700 handset registers
to the base automatically. The icon
is shown on the display and SYNERGY
HS1will be displayed.
Helpline
If you are experiencing difficulty,
please call the Synergy Helpline on
08706 058 047.
3
Charge the handset battery
pack for at least 16 hours
Place the handset on the base station.
The red charging light will come on.
The battery symbol is shown on the
display during charging. Leave to
charge for at least 16 hours.
Once the handset is fully charged, the
display shows a full battery symbol.
BATTERY LEVELS
WEAK
HALF-FULL
FULL
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
5
To set the day and time
Battery performance
The charge capacity of rechargeable
battery packs will reduce with time as
they wear out, so reducing talk/standby
time of the handset. Eventually they
will need to be replaced. New battery
packs (item code: 003267) can be
obtained from the Helpline on 08706
058 047.
The message counter on the
base unit will flash between
0and Cuntil the day and time
are set.
The day and time must be set
using the Synergy 700 handset.
Your Synergy 700 automatically
adds the day and time to all
messages and memos received.
After charging your handset for the
first time, subsequent charging time
for the battery pack is approximately
6-8 hours a day. Battery pack and
case may become warm during
charging, this is normal.
When you first switch the
power on, the clock is set to
Sunday, 12.01pm. You can
change the day and time as
required.
Under ideal conditions, the handset
battery pack should give about 12
hours talktime or 150 hours standby
on a single charge. (This does not
mean you can unplug the base station
or leave it for this length of time
without charge.)
Press the
ߜ button twice on the Synergy 700 handset.
Note
The main menu announcements
are automatically announced
through the handset earpiece when
the
ߜ button is pressed twice. Please note, however, that new NiCad
battery packs do not reach full
capacity until they have been in
normal use for several days.
Press the 0 button. The prompt
will announce, “To set day and
0
time press , to hear day and
✱
time press ”.
#
4
Connect the telephone line cord
(Please note that if you press
the button this allows you
#
to check the day and time.)
Press the button. The prompt
✱
will announce, “Please enter
new day and time after the tone”.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
After the tone enter the day,
Please see the table below for your
followed by the time using the
24 hour clock.
Synergy 700 default settings.
Synergy 700 Default Settings Table
1 = Sun, 2 = Mon,
3 = Tues, 4 = Wed,
Feature
Default Setting
5 = Thur, 6 = Fri, 7 = Sat.
Day/Time Stamp
Answer Delay
Sunday 12:01pm
Your answering
machine will answer
after 6 rings
For example:
1 1415 = Sunday 2.15pm.
Or
Audible Message
Alert Tone
OFF
5 0915 = Thursday 9.15am.
Outgoing Message
Answer and Record
“Hello your call cannot
be taken at the
moment so please
leave your message
after the tone.”
You will then hear your setting
confirmed.
r
Press the ✘ button twice to
return the handset to standby.
Answer Mode
ON
Base ringer level
High
Note
Base loudspeaker
volume
Level 5
If the day and time is entered
PIN code
0000
Tone
incorrectly, the prompt will announce,
“Incorrect, please set again”. Enter
the correct setting within 15 seconds
otherwise the handset will return to
standby mode. If the day and time
is entered incorrectly three times the
handset will return to standby.
Dialling mode
If you wish to personalise your
answering machine settings, for
example record your own outgoing
message etc, please see “Setting up
and personalising your answering
machine” beginning on page 31.
Note
The Synergy 700 answering machine
will now be switched ON and set to
its default settings so your Synergy 700
is now ready for use.
If you have any difficulties setting up
your Synergy 700 please call the
Helpline on 08706 058 047.
If you wish to register additional
handsets, please see page 49.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Using the telephone
(If you make a mistake, press
the ✘ button to remove the
r
To switch the handset on and off
incorrect digit).
R
Press and hold the RECALL/
POWER button to switch the
handset off.
When you have entered the
number correctly, press the
TALK button to dial the number.
To switch the handset on,
press and hold the RECALL/
POWER button again.
R
Call timer
Your handset will automatically time
the duration of all external calls.
Making and receiving calls
The handset display shows the call
duration both during your call and for
a few seconds after it is complete.
To make an external call
Press the TALK button.
You will hear the dial tone and
EXT
the display will show the
symbol.
Enter the number you want.
To end a call
Or
Press the TALK button.
Preparatory dialling
Or
Place the handset back on the
base.
Enter the number to be
dialled.
The number is shown in the
display.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Press the
ߜ button. To receive a call
When the phone rings the
Press the UP or DOWN
button until you reach the
required level.
Volume
a
display will show CALLand
the EXT symbol will flash.
Press the
ߜ button to confirm the selected level.
If you have subscribed to a
Caller Display Service, the
number (and name if stored
in the phonebook) will be
displayed.
r
Press and hold the ✘ button to
return to the idle screen.
Note
Press the TALK button to
answer the call.
The
symbol on your handset display
indicates when you are in range of
the base station. If the symbol flashes
and you hear a warning beep, you
are out of range and will need to move
closer to the base station.
Or
If the handset is on the base,
simply lift it up and speak.
The handset has a range of up to
300 metres outdoors and up to 50
metres indoors (in ideal conditions).
To adjust the earpiece volume
During a call:
You can adjust the earpiece
volume. There are 5 levels to
choose from.
Redial
You can redial up to 5 of the last
numbers called. They are stored in the
redial list. If you have stored a name
to go with a number in the phonebook,
the name will be displayed instead.
See phonebook, page 17.
Press the UP or DOWN
button until you reach the
required level.
Volume
a
In standby mode:
Press the
ߜ button. Volume
Volume
Press the DOWN button until
HANDSETis displayed.
Press the
ߜ button. Press the DOWN button until
EAR VOLis displayed.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Name and number and
Phonebook
Redial
You can store up to 50 of your most
frequently used names and numbers
in the Phonebook. Stored numbers
can be no longer than 20 digits.
Press the UP button to enter
the redial list.
Use the UP or DOWN buttons
to scroll through the redial list.
Volume
a
Press the TALK button when
the number (or name) you
want to call is displayed. The
number is dialled automatically.
To store a name and number in
the Phonebook
Press the
ߜ button to enter the menu.
Secrecy
Volume
Press the DOWN button until
the display shows PHONEBK.
When on a call you can talk to
someone in the same room, without
your caller hearing.
Press the
ߜ button. The display will show ADD,
press the
ߜ button. To switch secrecy on / off
The display shows NAME?
Enter the name using the
letters on the keypad. Names
can be no longer than 8
characters.
r
During a call, press the ✘
button. The display will show
MUTE. Your caller cannot hear
you.
Entering names:
r
Press the ✘ button again to
resume your call.
Use the keypad letters to
enter names, e.g. if you wish
to store the name TOM:
To enter the letter T, press the
8 button once.
8
6
6
6
To enter O, press the 6 button
three times and wait for the
cursor to move across.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
To enter M, press the 6 button
once.
To enter a pause in a stored
number
6
r
If you enter a digit incorrectly,
You may want to enter a pause
when storing international
numbers, Charge card numbers
or if you connect your
telephone to a switchboard.
(For more information on
switchboard use see page 56.)
press the ✘ button to delete it.
Press
ߜ to confirm the name. You will hear a confirmation
beep.
The display shows NUMBER?
Enter the telephone number
you want to store.
When storing the number,
press and hold the UP button,
until a Pis displayed, at the
point where you want to enter
the Pause.
Press the
ߜ button. You will hear a confirmation beep.
Alternatively, press the
ߜ button to continue storing
entries in the phonebook.
You may enter as many pauses
as required.
r
Press and hold the ✘ button to
return to the idle screen.
To dial a number from the
Phonebook
Note
Press the 1 button once to insert a
space, press twice for a - (hyphen),
press 3 times for the number 1.
Press the PHONEBOOK
button to enter the phonebook.
Use the UP or DOWN button
Volume
to find the entry you want.
a
Or
To search alphabetically, press
the relevant keypad number,
e.g. to find TOM, press the 8
button and scroll through the
entries under T.
8
Press the TALK button to
dial the number of the name
displayed. The number is
dialled automatically.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Press the
ߜ button to store the new number. You will hear
a confirmation beep.
Note
You can scroll in either direction to
search through the list.
r
Press and hold the ✘ button to
return to the idle screen.
To edit Phonebook names and
numbers
To delete a Phonebook name
and number
Press the
ߜ button to enter the menu.
Press the
ߜ button to enter the menu.
Press the DOWN button.
a
The display will show
PHONEBK, press the
ߜ button. Press the DOWN button
a
The display will show
PHONEBK, press the
ߜ button. Use the DOWN button to
scroll to MODIFYand press
a
Use the DOWN button to
scroll to DELETEand press
the
ߜ button. the
ߜ button. a
Use the UP or DOWN button
to find the name you want to
edit.
Volume
Use the UP and DOWN
buttons to scroll through to
the entry you want to delete.
a
Volume
a
Press the
ߜ button. r
Use the ✘ button to delete
When you have found the name
to delete, press the
ߜ button. unwanted letters. You can
enter new letters as shown in
‘Entering names’ on page 17.
The number will be displayed,
press the
ߜ button. Press
ߜ to store the new name. You will hear a
confirmation beep.
The display will show
CONFIRM?, press the
ߜ button. You will hear a confirmation
beep. The number is now
deleted.
The number will be displayed.
Edit the entry, using the ✘
button to delete and by entering
new numbers.
r
r
Press and hold the ✘ button to
return to the idle screen.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Paging handsets
You can alert handset users that
they are wanted, or locate a missing
handset. (Paging calls cannot be
answered by a handset).
To page a handset from the base
Please remove the handset
from the base unit (to access
the PAGE button which is
situated underneath the
handset).
Press the PAGE button on the
Page
base.
The handset(s) will ring.
To end paging:
Page
Press the PAGE button again.
Or
Press any button on the
handset.
The display will show
INT
flashing.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Handset settings
To switch keypad beeps on
and off
To adjust the handset ringer
volume
Press the
ߜ button to enter There are 5 levels to choose
the menu.
from (1-5), or you can turn
the ringer off altogether.
Use the DOWN button to
scroll to HANDSETand press
the
ߜ button. Press the
ߜ button to enter the menu.
Volume
Volume
The display will show BEEP,
press the
ߜ button. Use the DOWN button to
scroll to HANDSETand press
the
ߜ button. The display will show KEYTONE,
press the
ߜ button. Use the DOWN button to
scroll to RING VOLand press
the
ߜ button. Use the UP or DOWN button
to select either ONor OFF.
Volume
You will hear the current
volume setting and it will be
shown on the display.
Press the
ߜ button. You will hear a confirmation beep.
Use the UP or DOWN button
to select the required volume
(VOLUME 1-5or VOL OFF).
You will hear a sample ring.
Important
Volume
Press and hold the ✘ button at any
time to exit the menu and return to
the idle screen.
Press the
ߜ button to confirm the new setting. You will hear
a confirmation tone.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
To set the external or internal
ringer melody
To switch auto-talk on/off
When the handset is on the
base or the charging unit you
can answer the call without
pressing the TALK button.
There are 5 melodies to
choose from and you have the
option to choose a different
melody for external and
internal calls.
Press the
ߜ button. Use the DOWN button to
scroll to HANDSETand press
the
ߜ button. Press the
ߜ button to enter the menu.
Volume
Volume
Volume
a
Use the DOWN button to
scroll to HANDSETand press
the
ߜ button. Volume
Use the DOWN button to
scroll to AUTO ANS.
Press the
ߜ button. Use the DOWN button to
scroll to either INT MEL or
EXT MEL.
Use the UP or DOWN button
to turn auto-talk ONor OFF.
Volume
a
Press the
ߜ button. Press the
ߜ button to confirm.
You will hear the current
melody setting and it will be
shown on the display.
Use the UP or DOWN button
to select the required melody.
You will hear a sample melody.
Volume
a
Press the
ߜ button to confirm the new melody. You will hear
a confirmation tone.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
To name a handset
The handset name is pre-set
To set the handset language
Use the DOWN button to
scroll to HANDSETand press
the
ߜ button. a
a
as SYNERGY, however, you
can personalise each handset
by giving it a name.
Use the DOWN button to
scroll to LANGUAGEand press
the
ߜ button. Press the
ߜ button to enter the menu.
Use the DOWN button to
scroll to HANDSETand press
the
ߜ button. Use the UP or DOWN button
to scroll through the language
options.
a
a
Volume
a
Use the DOWN button to
scroll to NAMEand press the
ߜ button. Press the
ߜ button to confirm your choice. You will hear a
confirmation beep.
r
Press the ✘ button to delete
Note
the name already set.
Enter the name you want using
the keypad and press the
ߜ button, correct any mistakes
by pressing the ✘ button.
To default back to the English
language follow:
r
Press the MENU button.
You will hear a confirmation
beep.
Press the DOWN button three
times.
a
Press the MENU button.
To set the handset language
Volume
a
Press the UP or DOWN button
until ENGLISHis displayed.
If you wish, you can change the
language used on the handset
display. You can choose from
English, Francais, Deutsch,
Nederl, Italiano, Espanol,
Portuges, Norsk, Dansk,
Svenska, Suomi.
Press the MENU button twice.
Press the
ߜ button to enter the menu.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Base settings
To adjust the base ringer volume
To adjust the base ringer melody
There are 5 levels to choose
from (1-5), or you can turn
the ringer off altogether.
There are 5 melodies to
choose from (1-5)
Press the
ߜ button to enter Press the
ߜ button to enter the menu.
the menu.
Volume
Use the DOWN button to
scroll to SETUPand press the
ߜ button. Use the DOWN button to
scroll to SETUPand press the
ߜ button. Volume
Use the DOWN button to
scroll to BASE MELand press
the
ߜ button. The display will show BASE
VOL. Press the
ߜ button. Use the UP or DOWN button
to select the required volume
(VOLUME 1-5or VOL OFF).
You will hear a sample ring.
Use the UP or DOWN button
to select the required melody
(MELODY 1-5). You will hear
a sample melody.
Volume
Volume
Press the
ߜ button to confirm the new setting. You will hear
a confirmation beep.
Press the
ߜ button to confirm the new setting. You will hear
a confirmation beep.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
To select a base station
To change the base station
PIN code
If a handset is registered to
more than one base station,
you can select which base your
handset will use.
If you change the base station
PIN, keep a record of the new
number by writing it in the
space provided on page 10.
You will need to use your base
station PIN for registering
handsets and for some other
optional settings.
For more information on
registering your handset to
another base, see page 49.
Press the
ߜ button to enter the menu.
Press the
ߜ button to enter Use the DOWN button to
scroll to SETUPand press the
ߜ button. the menu.
a
a
Use the DOWN button to
scroll to SETUPand press the
ߜ button. a
a
Use the DOWN button to
scroll to SELBASEand press
the
ߜ button. Use the DOWN button to
scroll to PIN CODEand press
the
ߜ button. Use the UP or DOWN button
to select the base you want
(BASE 1-4).
Volume
a
The display will show PIN?
Enter your 4-digit PIN
(original setting OOOO).
Press the
ߜ button. You will hear a confirmation beep.
Press the
ߜ button. The display will show NEWPIN.
Enter your new 4-digit PIN.
Press the
ߜ button. The display will show RETYPE.
Re-enter your new 4-digit PIN.
Press the
ߜ button. You will hear a confirmation beep.
r
Press and hold the ✘ button to
return to the idle screen.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
This will reset:
To default/reset the handset and
base to their original/default
factory settings
Earpiece volume
3
3
1
Handset & Base ringer volume
Handset & Base melody
Press the
ߜ button to enter the menu.
PIN code
0000
SYNERGY
ENGLISH
ON
Use the DOWN button to
scroll to SETUPand press the
ߜ button. Handset name
Handset language
Button beeps
a
Use the DOWN button to
scroll to DEFAULTand press
the
ߜ button. a
Battery low indicator beeps
ON
Out of range warning beeps ON
The display will show PIN?
Auto answer
ON
Enter the base PIN (original
setting OOOO)
Dialling mode
DTMF
Pause after
picking up line /
dial-out code
Press the
ߜ button. You will hear a confirmation
tone at the base and handset.
The handset display will flash
BASE1and then SYNERGYHS1.
3 seconds
Deleted
Deleted
Deleted
Phonebook
Redial list
Calls list
Your Synergy 700 is now reset
to the factory settings.
See page 14 for default settings
on the answering machine.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
BT Select Services
Caller information not available
Caller Display
With some incoming calls the telephone
number of the caller is not available
and cannot therefore be displayed.
Important
To use Caller Display you must first
subscribe to your network provider’s
Caller Display Service.
In this case, your Synergy 700 provides
you with some explanatory information
about the type of call received. This will
be one of the following.
For more information on BT’s
Select Services, call BT free on
0800 800 150.
UNAVAILA
The number is unavailable.
If you subscribe to a Caller Display
Service you can see who is calling you
on your handset display, as well as the
time and date of their call.
WITHHELD
The caller has withheld their number.
RINGBACK
Ringback call.
If you have stored a name to go with
the number in your handset
phonebook, the name will be displayed
instead.
OPERATOR
The call has been made via the operator.
PAYPHONE
The caller is ringing from a payphone.
Please ensure that you have stored
the full telephone number, including
the area code, otherwise the name
will not match the number stored in
the phonebook.
INTERNAT
International call.
Calls list
The Calls list contains the telephone
numbers of your last 20 callers.
Whether you take a call or not, the
caller’s details are stored in the Calls
list. You can display, scroll through
and dial numbers on the list and copy
them into the phonebook.
New calls in the Calls list are indicated
by the flashing
symbol.
If a call is received when the Calls list
is full then the oldest entry will be
deleted automatically.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
To enter the Calls list
To store a number from the
Calls list into the Phonebook
Press the DOWN button to
enter the Calls list. The
symbol is displayed.
Press the DOWN button to
enter the Calls list.
a
a
Use the UP or DOWN button
to scroll to the number you
want.
Use the UP or DOWN button
to scroll backwards and
forwards through the Calls list.
Volume
a
Volume
a
When the number you want
to store is displayed press the
ߜ button. If the ‘name’ of your caller has
been stored in the phonebook,
this will be displayed. Press
the
ߜ button and the number will be displayed.
The display shows the date and
time of the call.
Press the
ߜ button again, the display shows ADD.
Press the
ߜ button and the time of the call will be
displayed.
Press the
ߜ button, the display shows NAME.
r
Press the ✘ button to go back
Press keypad buttons to enter
name as described before
under the “Entering names”
section.
to the Calls list.
To call back a number from the
Calls list
Note
If necessary, you can edit the
entry, when the entry is correct,
press the
ߜ button. The number is now stored in the phonebook.
Press the DOWN button to
enter the Calls list.
a
Use the UP or DOWN button
to scroll to the number.
Volume
a
Press the
ߜ button. When the name or number
is displayed, press the TALK
button. The number will be
dialled automatically.
The name and number are
now stored in the phonebook.
IMPORTANT
Once stored in the phonebook the name
will be deleted from the Calls list.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
To delete a number from the
Calls list
Call Waiting
If an incoming call arrives while you
are already engaged on a telephone
call, you will hear a soft beep every
5 seconds (this beep is not audible to
the person you are speaking to).
Press the DOWN button to
enter the Calls list.
a
Use the UP or DOWN button
to scroll to the number you
want.
Volume
a
Instead of the engaged tone, the
second caller will hear an
announcement to hold on as you are
aware that there is a second call.
When the number you want
to delete is displayed press the
ߜ button until DELETEis displayed. Press the
ߜ button again.
To use Call Waiting
The number is now deleted
from the Calls list.
You can answer the second
call, without disconnecting
your first caller, by pressing
the Recall button. The first
caller will be put on hold.
Note
R
If the number you want to delete is
stored in the Phonebook only DELETE
will be displayed.
When you have spoken to the
second caller you can return
to the first caller by pressing
R
the Recall button again. You
can switch back and forth
between the two calls without
disconnecting either if you
wish.
To delete all numbers from the
Calls list
Press the DOWN button to
enter the Calls list.
a
If you wish to disconnect the
first call press the TALK
button after speaking to the
first caller.
r
Press the ✘ button. The
display will show DELALL.
Press the
ߜ button. The display will show EMPTYfor 2 seconds.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
The handset will then ring.
Press the TALK button again
and continue with the second
caller.
The second caller will only be
charged for their call from the
moment you answer and not
while they are waiting for your
initial contact.
Other services
• Call my bill
• Call Barring*
• Call Diversion*
• Charge Advice
• Reminder Calls*
• Three-way Calling
• Call Return 1471
*A quarterly fee is chargeable for these services.
For more information about these
Select Services, call BT on Freefone
0800 800 150 for residential or 152
for business. If you are not on the
BT network, please ask your
telecommunications supplier for
information on their services.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Setting up and personalising
your answering machine
Your Synergy 700 can digitally record
up to 13 minutes of messages, with
each message lasting a maximum of 3
minutes. As well as recording
incoming messages, you can record
Del
memos for other users.
You can operate your Synergy 700
from:
DISPLAY
DEFINITION
(Blank)
Power off.
• The base unit.
• The handset.
C-0(flashing) Day/Time needs to be set.
0-9
Answer-on mode, 0-9
messages.
• Remotely from any external
TouchtoneTM telephone.
9 (flashing)
10-59 messages. Indicating
more than 9 messages stored.
Your Synergy 700 comes with two
pre-recorded outgoing messages,
Answer and Record or Answer
Only, but if you wish you can record
your own.
––
Power on, but set to answer off
mode. The display flashes
between a dash and the number
of messages saved in the memory.
Alternating
with
0-9
A (flashing)
Handset menu and Remote
access in progress.
E (flashing)
F (flashing)
P (flashing)
Error.
You will need to set the day and
time (if you have not already done so)
so that you will know when each
message was received, see page 13.
Memory full.
Message paused.
P-1:
When selecting or playing
Answer & Record outgoing
Alternating
between P & 1 message.
P-2:
When selecting or playing
Answer Only outgoing
Message display on the
base station
Alternating
between P & 2 message.
r (flashing)
Message recording (memo,
outgoing message or incoming
message).
The table opposite provides an
explanation of what is shown on the
base station display.
t or 2 to 9
Setting or reading answer delay.
Counting down.
8-0
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
To switch the answering
machine ON/OFF
To adjust the base unit
loudspeaker volume
Press and release the
ANSWER ON/OFF button to
switch ON or OFF.
The loudspeaker volume
ranges from 0-9 plus H, where
0 is Off and H is the
maximum level. The default
level is 5.
If you hear “Answer on, your
outgoing message is....” the
answering machine is switched
on and is ready to answer
incoming calls and record any
messages, unless Answer Only
is selected.
Press Vol + on the base to
increase the volume.
Press Vol – on the base to
decrease the volume.
If you adjust the volume when
the answering machine is not
being used, a beep sounds at
each press. When the volume
reaches its highest or lowest
levels two beeps will sound.
Answer Only is an advisory
announcement only, so that the
machine will not record an
incoming message.
See page 34 for a full
explanation of the outgoing
messages available.
Answer delay
The display on the base unit
shows the number of messages
stored in the memory.
Answer delay sets the number of
times your Synergy 700 will ring
before the answer machine picks up
your call and starts playing the
outgoing message. The default setting
is for the answering machine to
answer after 6 rings. You can change
this setting to between 2-9 rings.
If you hear “Answer off”
the answering machine is
switched off.
The display on the base unit
will flash between a dash and
the number of messages
saved in the memory.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
To change the answer delay
setting
Audible Message alert
When new messages have been
received, your Synergy 700 will beep
every 10 seconds (when audible
message is switched ON). The volume
of the beep is at the volume you have
set for the loudspeaker. The default
setting is OFF.
ᮣ
Press and hold the SKIP
button on the base unit until
the current setting is
announced, then release.
ᮣ
Press and release the SKIP
button to move through the
settings, with each press the
options will be announced
and will also be shown on the
base unit display, i.e 8, 9,
Time Saver, (see page 47) 2, 3,
4, 5, 6, 7.
To switch audible message alert
ON or OFF
When the answering machine
is set to ON and in the idle
mode:
When you hear the setting
you want, do not press the
ᮤ
Press and hold the SKIP
button on the base unit to
change the setting.
ᮣ
SKIP button again. After a
short delay your chosen
setting will be announced.
The prompt will announce
“Message alert on/off” as
appropriate.
To check the answer delay
setting at the base station
ᮣ
Press and release the SKIP
button.
The current setting will be
announced and also shown on
the base unit display.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Outgoing messages
Note
The outgoing message is the message
a caller first hears when the answering
machine picks up their call. Your
Synergy 700 comes with 2 pre-recorded
outgoing messages to choose from as
follows:
You can only record your own
outgoing messages via the handset.
To record your own Answer and
Record outgoing message
Answer and Record
Your Synergy 700 has a pre-set
Answer and Record outgoing message
that allows your caller to leave a
message.
You can record your own
Answer and Record
outgoing message to use
instead of the pre-recorded
message already available.
Your outgoing message can
be up to 3 minutes long. Your
own outgoing message will
replace the Answer and
Record pre-recorded outgoing
message, but it is possible to
reinstate it later if you wish
(see page 37).
“Hello, your call cannot be taken at the
moment, so please leave your message
after the tone”.
However, you can record your own
Answer and Record outgoing message
if you wish, see ‘To record your own
Answer and Record outgoing message’,
opposite.
Answer Only
Pick up the handset.
Your Synergy 700 will play a
pre-recorded Answer Only outgoing
message but will not allow your
caller to leave a message.
Press the
ߜ button twice. You will hear the main menu
announcement from the
handset earpiece.
“Hello, your call cannot be taken at the
moment and you cannot leave a
message, so please call later”.
Press the 8 button for the
outgoing message menu.
8
To record your own Answer
and Record outgoing
message, press the 3 button.
The prompt will announce,
“Please speak after the tone.
However, you can record your own
Answer Only outgoing message if you
wish, see ‘To record your own Answer
Only outgoing message’, page 35.
3
To end recording, press ”.
#
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
After the tone, speak your
outgoing message into the
recording capacity (13 minutes),
but you should try to keep it
short to allow time for recording
memos, or incoming messages
when using the alternative
Answer and Record outgoing
message. Your own outgoing
message will replace the
Answer Only pre-recorded
outgoing message, but it is
possible to reinstate it later if
you wish (see page 37).
handset. Press when you
#
have finished. You will hear
a long beep, (throughout
recording r will flash on the
base unit display).
The prompt will announce,
“Your outgoing message is”
and then play your message.
The display will flash p and
after playing your message
you will hear the menu once
more.
Pick up the handset.
Press the
ߜ button twice. You will hear the main menu
announcement from the
handset earpiece.
r
Press and hold the ✘ button to
return the handset to standby.
Press the 8 button for the
outgoing message menu.
8
To record your own Answer Only
outgoing message
To record your own Answer
Only message, press the
4 button. The prompt will
announce, “Please speak after
the tone. To end recording,
Note
When recording your own Answer
Only outgoing message, please
remember not to invite your caller
to leave a message as the
Answer Only mode will not record
incoming messages.
press ”.
#
After the tone, speak your
outgoing message into the
handset. Press when you
#
have finished. You will hear a
long beep, (throughout
recording r will flash on the
base unit display).
You can record your own
Answer Only outgoing
message to use instead of the
pre-recorded message already
available. Your outgoing message
can be up to a maximum
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
The prompt will announce,
To check or play your outgoing
message via the handset
“Your outgoing message is” and
then play your message. The
display will flash p and after
playing your message you will
hear the menu once more.
Pick up the handset.
Press the
ߜ button twice. Press the 8 button.
r
Press and hold the ✘ button to
return the handset to standby.
8
The prompt will announce,
“To play outgoing message,
press 2”.
To check or play your outgoing
message via the base unit
Press the 2 button. Your
currently selected outgoing
message will be played.
2
r
Press and hold the ✘ button to
return the handset to standby.
You can check and play back
your current outgoing
message at any time via your
Synergy 700 base unit.
To select your outgoing messages
via the base unit
Press the ANSWER ON/OFF
button.
The prompt will announce
either:
Press and hold the ANSWER
ON/OFF button until you hear,
“Please select outgoing message”,
then release the button.
• “Answer on, your outgoing
message is...” and play your
currently selected outgoing
message.
Either
To set Answer and Record,
Or
ᮤ
press and release the Skip
button.
• “Answer off”. If prompt
is “Answer off”, press the
ANSWER ON/OFF button
again and the prompt will
announce the current
outgoing message.
Or
To set Answer Only, press
and release the SKIP button.
ᮣ
Your chosen setting will be
announced over the base
speaker.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
– To hear the outgoing
message menu, press 8.
To select your Answer and Record
outgoing message via the handset
8
r
Press and hold the ✘ button to
return the handset to standby.
Press the
ߜ button twice. Press the 8 button.
8
To delete your own outgoing
message and re-instate the pre-
recorded outgoing message via
the base unit
To select Answer and Record
outgoing message, press the
5 button.
J
5
The prompt will announce,
“Your outgoing message is .......”
followed by ........
You can delete your
personalised outgoing message
and return to your Synergy
700’s pre-recorded outgoing
message.
– To hear main menu, press 1.
1
– To hear the outgoing
message menu, press 8.
8
r
Press and hold the ✘ button to
First select the outgoing
return the handset to standby.
message that you want to delete.
Whilst your outgoing message
is playing press the DELETE
Del
To select your Answer Only
outgoing message via the handset
button on the base unit.
The message will stop playing
and you will hear a short beep,
then the default pre-recorded
outgoing message will be
played.
Press the
ߜ button twice. Press the 8 button.
8
6
To select Answer Only
outgoing message, press the
6 button.
The prompt will announce,
“Your outgoing message is .......”
followed by ........
– To hear main menu, press 1.
1
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
To delete your own outgoing
message and re-instate the pre-
recorded outgoing message via
the handset
Pick up the handset.
Press the
ߜ button twice. Press the 8 button.
8
2
The prompt will announce,
“To play outgoing message,
press 2”.
Press the 2 button.
The selected outgoing message
that you wish to replace will
be played.
J
Press the 5 button to delete it.
5
Whilst your outgoing message
is being played you will hear a
confirmation beep, followed by
the voice prompt announcing
the default pre-recorded
outgoing message.
r
Press and hold the ✘ button to
return the handset to standby.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Using the Synergy 700
answering machine via
the base unit
Note
Press the STOP button at any time
during playback to stop messages
playing.
Del
To pause a message during
playback
To playback messages
While listening to the
message, press the PLAY
Press the PLAY button.
button.
The prompt will announce,
“You have (n) messages”.
The message will be paused.
You will hear a beep every 10
seconds and the message
display will show P flashing.
Your message(s) will be
played back, starting with the
first message received.
Press the PLAY button again
to resume playback.
At the start of each message,
the number of the message is
announced. The message
number will also be shown on
the base unit display.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
To skip forward and backward
To delete all messages
through messages (including
fast playback)
When all messages have been
played the prompt will
During playback:
announce, “End of messages.
To delete all messages, press
delete”. The display counts
down from 8-0.
ᮣ
Press the SKIP button to skip
forwards to the next message.
ᮣ
If you press and hold the SKIP
button the current message
During the countdown press
1
will be played at 1 / times the
2
Del
the red DELETE button and
the prompt will announce,
“All messages deleted”. At the
end of the countdown there
will be a confirmation tone.
speed (fast playback).
ᮤ
Press the Skip button to
return to the start of the
current message. Press again
to return to the start of the
previous message.
To cancel deletion
To delete an individual message
Individual or all.
Press the STOP button
during the 8-0 countdown.
All messages will be saved
including any marked for
deletion.
Press the red DELETE button
on the base unit during
message playback.
Del
The prompt will announce,
“Message deleted”.
The message is not deleted yet,
but at the end of playback when
there is an 8 second countdown
followed by a confirmation
tone. Let the countdown reach
0 and all the selected messages
are deleted and the remaining
messages are saved.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Call screening
You can let your answering machine
pick up a call, even if you are in. This
allows you to identify the caller and
decide whether to take the call.
Make sure the volume on the base
unit is set to an audible level,
see page 32. Allow the incoming call
to be answered by your Synergy 700
answering machine as normal. You
will hear the caller begin to leave a
message.
To screen a call from the
base unit
While listening to your caller
leaving a message, via the
base unit loudspeaker, you can
decide to take the call by
pressing the TALK button on
the handset.
Or
If the handset is resting on
the base unit and you decide
to take the call, lift the handset
and speak to the caller.
Recording will stop
automatically.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Using the Synergy 700
answering machine via
the handset
Accessing your messages from
the handset
r
Use the table on page 43 for
Volume
a
instructions on which buttons
to press to access the answering
machine from the handset.
2
1
4
7
3
6
9
J
5
8
0
R
Int.
Press the
ߜ button twice. The handset will beep and announce
the main menu options.
You can use your Synergy 700 for a
variety of functions: to listen to your
messages; delete, skip forward or
backward; record a memo or new
outgoing message, and to screen
incoming calls.
The display will flash TAM MENU
and the handset will beep.
Note
If you try to access the answering
machine via the handset when the
base unit is in use the handset display
will flash TAM BUSY.
42
Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
To play all messages
2
3
4
To playback messages
To play new messages
To skip back during messages
Pick up the handset.
J
To delete messages, memo,
outgoing message
Press the
ߜ button twice. You will hear the main menu
announcement from the
handset earpiece.
5
To skip forward during messages
To record a new memo
6
7
8
Press the 2 button to play all
messages.
To hear outgoing message menu
2
To play Outgoing Message, Press 2
2
The prompt will announce,
“You have (n) messages”.
To record Answer and Record
Outgoing Message, Press 3
3
To record Answer Only
Outgoing Message, Press 4
Your message(s) will be
played back, starting with the
first message received.
4
J
To select Answer and Record
Outgoing Message, Press 5
5
At the start of each message,
the number of the message is
announced. The message
number will also be shown on
the base unit display.
To select Answer Only
Outgoing Message, Press 6
6
To hear the Outgoing Message Menu
again, Press 8
8
1
To hear Main Menu again, Press 1
To set a new security code
r
Press and hold the ✘ button to
return the handset to standby.
9
0
1
(Please see Remote access, page 46)
To set day and time
To hear main menu.
To play new messages
Pick up the handset.
Press the
ߜ button twice. You will hear the main menu
announcement from the
handset earpiece.
Press the 3 button to play all
new messages.
3
43
Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
The prompt will announce,
“You have (n) new messages”.
To delete all messages
Your new message(s) will be
played back, starting with the
first message received.
When all messages have been
played the prompt will
announce, “End of messages.
To delete all messages, press 5”.
r
Press and hold the ✘ button to
return the handset to standby.
J
Press the 5 button.
5
The prompt will announce,
“All messages deleted”.
To skip back during message
playback
This is a useful timesaving
feature to delete all messages,
once you have listened to
them, and avoids having to
delete each one individually
during playback.
Press the 4 button during
message playback to skip
back to the start of the current
message. Press again to return
to the start of the previous
messages.
4
Memos
To skip forward during message
playback
A personal memo can be recorded on
your Synergy 700 and left as a message
for another user. Memos can be of any
length, up to the maximum recording
capacity (13 minutes), but you should
try to keep them short to allow time
for recording incoming messages.
Press the 6 button during
message playback to skip
forward to the next message.
6
To delete individual messages
during playback
Note
You cannot record a memo using the
base unit.
Press the 5 button during
message playback to delete an
individual message.
J
5
The prompt will announce,
“Message deleted”.
44
Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
To record a new memo
Call screening/Call intercept
You can let your answering machine
pick up a call, even if you are in. This
allows you to identify the caller and
decide whether to take the call.
Press the
ߜ button on the handset twice.
Press the 7 button. The prompt
7
Make sure the volume is set to an
audible level, see page 32. Allow the
incoming call to be answered by your
Synergy 700 answering machine as
normal. You will hear the caller begin
to leave a message.
will announce, “Please speak
after the tone. To end recording
press square”.
Speak your memo into the
handset.
The display will show r
flashing.
To screen a call via the handset
(when the handset is off the base
unit)
Press the button to end
recording.
#
Your memo is now stored and
can be played back later.
Memos are stored in the same
way as incoming messages,
and the message counter on
the base unit will increase by 1.
When your Synergy 700 starts
to record an incoming
message, the IN USE light will
flash. The display will show
SCREEN?
r
Press and hold the ✘ button to
return the handset to standby.
Press the
ߜ button. You can hear the caller on the
handset.
Or
To interrupt recording and
talk to your caller, press the
TALK button.
Recording is stopped.
45
Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Remote access
You can turn your Synergy 700
Note
answering machine on and off and
listen to your messages from any
TouchtoneTM telephone. To protect your
privacy, messages can only be accessed
by entering a 3-digit security code.
After 15 seconds the handset will
automatically return to standby.
To switch your answering
machine on remotely
The pre-set code is 000 and can be
changed. If you change the code it is
advisable that you make a note of it
somewhere safe.
If you go out and forget to turn
your answering machine on
you can switch it on remotely.
To change your security PIN code
Dial your telephone number.
Let the phone ring for 20 rings
until you hear your outgoing
message.
Press the
ߜ button twice. Press the 9 button.
9
To set a new security PIN
Press the button.
✱
code press
.
✱
Enter your security code.
You will hear a beep, followed
by, “Please enter new security
code after the tone”.
Press the 7 button within 8
seconds. You will hear “Answer
On” and your answering
machine will now be switched
on to answer incoming calls.
7
Enter a 3-digit code of your
choice.
The prompt will announce the
new security PIN code.
Note
To confirm your security code
If you have new messages they will
be played after you have entered your
security code.
press
.
#
r
Press and hold the ✘ button to
return to standby.
46
Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Time saver
To check for messages
The Time saver feature is useful if you
are out and want to ring in and check
if you have received any new messages.
Dial your phone number and
wait.
When you hear your outgoing
If your answering machine is set to
time saver you can check whether you
have new messages or not before your
answering machine actually answers
your call. If you have new messages
your answering machine will answer
after 2 rings, if you do not have any
new messages, it will not answer until
6 rings. This enables you to hang up
before you are connected, saving you
time and the cost of a call.
message, press the button
on your phone. You will hear,
“Please enter your security code”.
✱
Enter your security code.
If you have new messages,
you will hear, “You have ‘n’ new
messages”.
Your messages will be played.
If you have no new messages,
you will hear, “You have no new
messages, to hear main menu
press 1”.
Operating the
answering machine
You have 15 seconds to enter
any other instructions before
your Synergy 700 hangs up.
When you have accessed your
answering machine, you can operate
it using the keypad numbers on the
phone you are using.
Note
If you enter your security PIN code
incorrectly, after the second attempt,
your Synergy 700 will announce:
“Thank you for calling” and will
then hang up.
47
Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
The Remote access main menu
The main menu lets you
operate a range of answering
machine functions. Simply
follow the instructions as
announced:
“To play all messages,
press 2”.
2
“To play new messages,
press 3”.
3
4
“To skip back during messages,
press 4”.
J
“To delete during messages,
press 5”.
5
“To skip forward during
messages, press 6”.
6
“To set answer on or off
press 7”.
7
8
“To hear the outgoing message
menu, press 8”.
“To set a new security code
press 9”.
9
0
1
“To set day and time
press 0”.
“To hear main menu again,
press 1”.
48
Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Using additional
handsets and bases
Up to 5 handsets can be registered and
To register a handset to
operated from any one Synergy 700
another base
base. This allows you to make internal
calls between two handsets while a
At the base:
third is making an external call.
Press and hold the base PAGE
button for at least 10 seconds,
until you hear the validation
tone (two beeps), then release
the button.
Page
r
r
V
olume
Volume
2
5
8
0
2
5
8
0
1
3
6
9
1
3
6
9
4
7
4
7
R
Int.
R
Int.
r
r
Volume
Volume
2
5
8
0
2
5
8
0
1
4
7
3
6
9
1
4
7
3
6
9
At the handset:
R
Int.
R
Int.
Press the
ߜ button to enter the menu.
r
V
olume
2
5
8
0
1
3
6
9
4
7
R
Int.
Use the DOWN button to
scroll to REGISTERand press
the
ߜ button. a
Each handset can be registered on up
to 4 bases.
Each additional handset you purchase
must be registered with the base.
The display will show
BS 1 2 3 4. (The numbers
that are flashing indicate
other bases that the handset is
already registered to).
Your handset supplied is pre-registered
as Handset 1 to its base (Base 1).
Enter the base number
(BS 1-4) that you want to
register the handset to.
Note
Remember to charge the battery pack
of new handsets for at least 16 hours
before use.
Enter your 4-digit PIN
(original factory setting OOOO)
and press the
ߜ button. If the display shows NOT REGand
the symbol is flashing, your handset
is not yet registered with the base.
The display will show
SEARCH1, 2, 3, 4 and the
49
Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
symbol will flash as the
To de-register a handset from
the base
handset tries to locate the base.
When the handset locates
the base, the handset will be
automatically selected and
shown on the display.
Note
Handsets can only be de-registered
via another handset.
(If the handset does not locate
the base, the handset will
return to the previous menu.
Try to register again by using
a different available base
number. Ensure that you are
in close vicinity of the base).
Press the
ߜ button to enter the menu.
Use the DOWN button to
scroll to SETUPand press the
ߜ button. a
Use the DOWN button to
scroll to DELHS and press
the
ߜ button. Note
a
Your 4 digit PIN number is 0000
unless you have previously allocated
a new PIN number as explained on
page 25.
The display will show PIN?
Enter your 4-digit PIN.
Press the
ߜ button. Use the UP or DOWN button
to select the handset you want
to de-register (HANDSET 1-5).
Volume
a
Press the
ߜ button. Display shows CONFIRM?.
Press
ߜ . You will hear a confirmation beep.
Once de-registered, the
handset will display NOT SUB.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Internal calls
Transferring calls
If you have multiple handsets
You can transfer an external call to
registered to the base you can make
internal calls between handsets.
another handset registered to the base.
To transfer an external call
between handsets
To make an internal call to
another handset
During an external call:
Int.
Press the INT button.
Int.
Press the INT button.
Enter the number of the
handset you wish to call, (1-5).
The handset will be called.
Enter the number of the
handset that you want to
transfer the call to (1-5).
To end the call, press the
TALK button.
Your caller will be put on hold.
When the internal handset is
answered, (if you want to you
can talk to the handset user
first), press the TALK button.
The call will be transferred.
If the call to the second
handset is not answered you
can revert/speak to the caller
again by pressing the INT
Int.
button.
51
Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Three-way conversation
Handset Priority
You can talk to one external
caller and another internal
caller at the same time on
your handset.
Press the
ߜ button to enter the menu.
Use the DOWN button to
scroll to SETUPand press the
ߜ button. a
a
Please note that you can only
use this feature with Synergy
600 and Synergy 700 handsets.
Use the DOWN button to
scroll to PRIORITYand press
the
ߜ button. During a call with an external
caller:
Use the DOWN button to
scroll to SELECT.
Press the INT button. Your
caller is put on hold and you
hear a tone.
a
Int.
Press the
ߜ button. Use the DOWN button to
display the option you want,
either BASE or the handset
number you require, eg
HANDSET 3.
Enter the number of the
handset you want to transfer
the call to.
a
When the handset is answered,
press and hold the # button
for about 3 seconds. You can
now start your three-way
conversation. (If the internal
handset user does not
Press the
ߜ button. The display shows RINGS
followed by a number between
1 and 9.
answer your call, press the
INT button to return to your
external caller).
Use the DOWN button to
scroll to the number of rings
you require.
Int.
a
Press the TALK button to end
the call.
Press the
ߜ button. PRIORITY is displayed,
denoting that handset priority
is on.
Note
When on a three-way call the call can
only be cleared by the handset which
set it up.
Press the
ߜ button to confirm. The display shows ON.
Press the
button to exit the call.
52
Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Help
Do not immerse the battery pack in
water or throw it into a fire, or dispose
of it with ordinary domestic refuse.
Replacing the handset battery pack.
After a time, you may find that the
handset battery pack is running out of
charge more quickly. This is a
standard sign of wear and the battery
pack will need replacing.
BT accepts no responsibility for
damage caused to your Synergy
handset by using any other type of
battery pack.
For spare battery pack
(Item Code 003267) please contact the
Synergy 700 Helpline 08706 058 047.
No display appears.
The battery pack may be flat or dead.
Recharge or replace the battery pack.
The handset may be switched off.
Replacing the battery pack
No dial tone.
In the event that you should need to
change or replace the battery pack:
Unclip the battery compartment
cover. Disconnect the small battery
pack plug from inside the battery
compartment. Connect the plug from
your new battery pack and replace
the battery compartment cover.
Is the telephone line cord plugged into
the phone socket?
Check that:
• The base station is connected to the
mains power and switched on.
You cannot link up with the base
station.
Is the display flashing
?
The mains power cable may not be
connected at the base or switched on.
Are you in range of the base station?
The battery pack could be low or flat.
If using more than one base station,
check that you are connected to the
correct base. See page 25.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Are you using the correct power
No ring on the handset.
adaptor?
The ringer volume may be switched
to off. To adjust the ringer volume on
the handset. See page 21.
Synergy 700 base station power
supply is Item Code 005391.
Check that:
• The base station is plugged into the
phone socket.
• The base station is plugged into the
mains power and switched on.
Cannot adjust an option in the
base station.
Is someone else making changes via
another handset?
Have you pressed the
ߜ button to confirm your selection?
Buzzing noise on my radio, TV,
computer or hearing aid.
Sometimes, your Synergy 700 can
interfere with other electrical
equipment if it is placed too close.
If you are still experiencing difficulty,
call the Synergy 700 Helpline on
08706 058 047.
It is recommended that you place your
Synergy 700 and other Synergy/DECT
GAP compatible handsets at least one
metre away from such appliances to
avoid any risk of interference.
The charger does not appear to be
working.
Check that:
• The power adaptor is properly
plugged into the charger.
• Your handset has slotted correctly
into the charger.
• The battery pack is correctly fitted
into the handset.
• The base is plugged in to a
working socket and that the socket
is switched on.
54
Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
General information
Within the 12 month guarantee
period:
Guarantee
Your Synergy 700 is guaranteed for
a period of 12 months from the date of
purchase.
If you experience difficulty using the
product, prior to returning your
product, please read the Help section
beginning on page 53, or contact the
Synergy 700 Helpline for assistance:
Subject to the terms listed below the
guarantee will provide for the repair
of, or at BT’s or its agent’s discretion,
the option to replace the Synergy 700,
or any component thereof, (other than
the battery pack), which is identified
as faulty or below standard, or as a
result of inferior workmanship or
materials. Products over 28 days old
from the date of purchase may be
replaced with a refurbished product.
Helpline 08706 058 047, 9am to
5.30pm Monday to Friday.
In the unlikely event of a defect
occurring, please follow the Helpline’s
instructions for replacement or repair.
Outside of the 12 month guarantee
period:
If your product needs repair after the
guarantee period has ended, the
repair must meet the approval
requirements for connection to the
telephone network. We recommend
that you contact BT’s approved repair
agent, TecLogic on 01672 564444 or a
local qualified repairer.
The conditions of this guarantee are:
• The guarantee shall only apply to
defects that occur within the 12
month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or
its agent as instructed.
• This guarantee does not cover the
battery pack and any faults or defects
caused by accidents, misuse, fair
wear and tear, neglect, storm damage,
tampering with the equipment, or
any attempt at adjustment or repair
Instructions for returning the product:
If the Helpline is unable to remedy
your problem they will ask you to
return the product. Where possible,
pack the product in its original
other than through approved agents. packaging. Please remember to
• This guarantee does not affect your
statutory rights.
include all parts, including line cords,
power supply units, and the original
55
Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
battery pack. (Please note that we
Switchboard external line
access code
cannot take responsibility for goods
damaged in transit.) Please obtain
and keep proof of posting from the
Post Office.
You may need to enter an access code
(e.g. 9) in order to get an outside
line. So that the switchboard has time
to pick up an outside line, you may
also need to add a Pause after the
access code.
Technical information
How many telephones can you have?
All items of telephone equipment have
a Ringer Equivalence Number (REN),
which is used to calculate the number
of items which may be connected to
any one telephone line. Your Synergy
700 has a REN of 1. A total REN of 4
is allowed, if the total REN of 4 is
Recall
To use the recall button
exceeded, the telephones may not ring.
This is used when connected
R
With different telephone types there
is no guarantee of ringing, even when
the REN is less than 4.
to certain switchboards and
for some BT Select Services
or those services available via
your network provider.
Only use approved power supply, item
code 005391.
Only use the approved battery pack,
item code 003267.
Switchboard compatibility
This product is intended for use
within the UK for connection to the
public telephone network and
compatible switchboards, which
support tone dialling and timed break
recall. If in doubt please consult your
service provider.
56
Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Press the
ߜ button to enter the menu.
To set the dialling mode
Use the DOWN button to
scroll to SETUP.
Press the
ߜ button to enter the menu.
a
Press the
ߜ button. Use the DOWN button to
scroll to SETUPand press the
ߜ button. a
a
Use the DOWN button to
scroll to PABX.
a
a
Press the
ߜ button. Use the DOWN button to
scroll to DIALMODEand press
the
ߜ button. Use the DOWN button to
scroll to PBX 1.
Press the
ߜ button. Display shows PIN?.
Enter PIN number.
Use the UP or DOWN button to
select either TONEor PULSE.
Volume
a
Press the
ߜ button. You will hear a confirmation beep.
Press the
ߜ button. Enter the access code.
Press the
ߜ button. To automatically insert a pause
after an access code
You can also adjust the length
of the pause to be inserted:
With some switchboards it
may be helpful to dial a pause
after entering the switchboard
access code, e.g. 9, 11 etc. to
enable you to get an outside
line.
Press the
ߜ button. Use the DOWN button to
scroll to SETUP.
a
a
Press the
ߜ button. Use the DOWN button to
scroll to PABX.
This feature automatically
inserts a pause between the
access code and the telephone
number that you have entered
in the Phonebook. However
for this feature to work you
must still enter the access
code at the front of the
Press the
ߜ button. Use the DOWN button to
scroll to PAUSE.
a
a
Display shows 3 SEC.
Use the DOWN button to
scroll to 5 SEC.
telephone number when
storing in the Phonebook.
Press the
ߜ button. You will hear a confirmation tone.
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Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Accessories and spares for
the Synergy DECT Telephone
range
Accessories and spares for your
Synergy 700 are listed below.
All items are available from the
Synergy Helpline on 08706 058 047.
• Adaptor
• Battery pack
• Battery cover
• User guide
• Line cord
58
Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Index
Battery pack
charging
install
Accessories
58
49
12
12
12
13
53
21
Additional handsets
Answering machine
answer delay
low warning
performance
replacing
32
33
32
audible message alert
base unit loudspeaker
call screening
loudspeaker volume
memos
Button beeps on/off
41, 45
32
Caller Display
Calls
27
44
message display on base
on/off
outgoing messages
pause playback
set day and time
skip backward/forward
remote access
31
32
34
39
end
internal
make
preparatory dialling
receive
redial
secrecy
three-way conversation
transfer
15
51
15
15
16
16
17
52
51
27
28
29
29
28
28
13
40, 43
46
Answer delay
32
32
33
22
Answer on/off
Calls list
call back
delete
Audible message alert
Auto-talk on/off
delete all
enter
store
Base ringer volume
24
Base settings
diagram
melody
2
24
Call screening
via the base
41
45
15
29
PIN number
register to another base
reset/default
ringer volume
select which base station
25, 46
49
via the handset
Call timer
Call Waiting
26
24
25
Day – set
13
59
Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Delete
calls list
Memo
Menu structure
44
5
29
40
44
messages via base
Number of rings
33
messages via handset
own outgoing message
phonebook numbers
37-38
19
On/off
answer machine
audible message alert
autotalk
handset
keypad beeps
secrecy
32
33
22
15
21
17
De-register
50
57
3
Dialling mode
Display icons
Earpiece volume
End a call
16
15
Outgoing messages
check or play via the base
check or play via the handset 36
record Answer and Record
record Answer Only
select via the base
36
Fast message playback
40
55
34
35
36
37
Guarantee
Handset settings
keypad beeps on/off
language setting
name handset
on/off
select via the handset
21
23
23
15
26
22
52
21
Pause – insert
Pause during playback
Paging handsets
Phonebook
delete
dial
18, 57
39
20
reset/default
ringer melody
ringer priority
ringer volume
17
19
18
19
18
18
17
edit
enter
pause
store
Help
53
12
Helpline
Internal calls
51
PIN base
25
Key features
Keypad beeps on/off
8
Playback messages
via the base
via the handset
Power
socket
cable
Preparatory dialling
21
39
43
Language
Location
23
11
11
11
15
Make a call
Melody – ringer
15
22
60
Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Recall
Receive a call
Record
outgoing message
memo
Redial
56
16
Volume
base loudspeaker
32
24
16
21
base ringer
earpiece
handset ringer
34-36
44
16
Register handset to another base 49
Remote access 46
REN (Ringer Equivalence Number) 56
Reset handset/base
Returning your Synergy 700
Ring delay
Ring priority
Ringer melody
26
55
32
52
22
21
Ringer volume
Safety information
Screening calls
Secrecy
10
41, 45
17
Select services
Setting up
27
11
Skip forward/backward
during playback
Storing a number
40, 43
17
Switchboard access code
Switchboard compatibility
56
56
Technical information
Telephone line cord
Three-way conversation
Time saver
Time – set
Transfer calls
56
13
52
47
13
51
Unpacking
10
61
Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
R&TTE
This product is intended for use
within the UK for connection to the
public telephone network and
compatible switchboards.
This equipment complies with the
essential requirements for the Radio
Equipment and Telecommunications
Terminal Equipment Directive
1999/5/EC.
Declaration of Conformance.
Hereby, Suncorp Technologies,
declares that this Synergy 700 is in
compliance with the essential
requirements and other relevant
provisions of Directive 1999/5/EC.
The Declaration of Conformance for
the Synergy 700 is published on the
web site
Synergy 700 user guide ~ 7th Edition ~ 13th May ’02 ~ 4411
Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
Touchtone™ is a registered trade mark of
British Telecommunications plc in the UK.
© British Telecommunications plc 2002.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed by: The Art & Design Partnership Limited.
Printed in China. Synergy 700. Issue 1 (5/02)
7
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