BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
BT Freestyle 350
User Guide
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
This User Guide provides you with all the
Got everything?
information you need to get the most from • BT Freestyle 350 handset
your phone.
• BT Freestyle 350 base
• 2 x AAA NiMH rechargeable
batteries (already fitted)
Before you make your first call you will
need to set up your phone. Follow the
simple instructions in ‘Getting Started’, on
the next few pages.
• Mains power adaptor
(item code 030649)
• Telephone line cord
If you have purchased a
BT Freestyle 350 multiple pack
you will also have the following
items for each handset:
Need help?
If you have any problems setting up or using your BT Freestyle 350
please contact the Helpdesk on 0870 240 3962 or
email [email protected].
• BT Freestyle 350 additional
handset
Alternatively, you may find the answer in the ‘Help’ section at
the back of this guide.
• BT Freestyle 350 charger
• 2 x AAA NiMH rechargeable
batteries (already fitted)
• Mains power adaptor for
charger (item code 030648)
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
4
In this guide
Getting started
Delete all redial numbers. . . . . . . . . . . . . . . . 18
To lock/unlock the keypad. . . . . . . . . . . . . . . 18
Find handset. . . . . . . . . . . . . . . . . . . . . . . . . . 19
Ringer on/off . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the directory. . . . . . . . . . . . . . . . . . . . . 20
Store an entry. . . . . . . . . . . . . . . . . . . . . . . . . 20
Dial an entry. . . . . . . . . . . . . . . . . . . . . . . . . . 20
Edit an entry. . . . . . . . . . . . . . . . . . . . . . . . . . 21
Delete an entry. . . . . . . . . . . . . . . . . . . . . . . . 21
Delete all entries . . . . . . . . . . . . . . . . . . . . . . 21
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting up. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting up for multiple packs . . . . . . . . . . . . 9
Getting to know your phone
Handset buttons. . . . . . . . . . . . . . . . . . . . . . . 10
Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Handset display icons . . . . . . . . . . . . . . . . . . 12
Navigating the menus . . . . . . . . . . . . . . . . . . 13
Handset menus . . . . . . . . . . . . . . . . . . . . . . . 14
Calls list
Using the phone
View new calls list entries . . . . . . . . . . . . . . . 22
Dial from the calls list. . . . . . . . . . . . . . . . . . . 22
View further call details. . . . . . . . . . . . . . . . . 23
Save entry to the directory . . . . . . . . . . . . . . 23
Delete a calls list entry. . . . . . . . . . . . . . . . . . 23
Delete entire calls list. . . . . . . . . . . . . . . . . . . 24
Switch the handset power on/off . . . . . . . . . 15
Make an external call. . . . . . . . . . . . . . . . . . . 15
Preparatory dialling . . . . . . . . . . . . . . . . . . . . 15
End a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Receive a call . . . . . . . . . . . . . . . . . . . . . . . . . 15
Earpiece volume. . . . . . . . . . . . . . . . . . . . . . . 16
Secrecy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Make a call handsfree . . . . . . . . . . . . . . . . . . 16
Answer a call handsfree. . . . . . . . . . . . . . . . . 17
Switch to handsfree during a call . . . . . . . . . 17
Redial a number from the redial list . . . . . . . 17
Copy a number from the redial list to
Info services
Open SMS menu . . . . . . . . . . . . . . . . . . . . . . 25
Open calls list menu. . . . . . . . . . . . . . . . . . . . 25
Replace pre-stored numbers in the
BT Services menu . . . . . . . . . . . . . . . . . . . . . . 26
Add additional entries . . . . . . . . . . . . . . . . . . 26
BT 118 500 Directory/Helpdesk . . . . . . . . . . 27
Call Divert on/off/check status . . . . . . . . . . . 28
the directory. . . . . . . . . . . . . . . . . . . . . . . . . . 18
Delete a redial number . . . . . . . . . . . . . . . . . 18
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
In this guide
5
Call Waiting on/off/check status . . . . . . . . . . 28
Answer a call waiting call. . . . . . . . . . . . . . . . 28
Out of range warning. . . . . . . . . . . . . . . . . . . 40
Set CallMe. . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Switch CallMe off . . . . . . . . . . . . . . . . . . . . . . 41
Auto answer . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Reset settings . . . . . . . . . . . . . . . . . . . . . . . . . 42
SMS text messages
Subscribe to the SMS service . . . . . . . . . . . . 29
Send/save text messages. . . . . . . . . . . . . . . . 30
Receiving and reading text messages. . . . . . 30
Reply to a text message. . . . . . . . . . . . . . . . . 31
Delete a text message . . . . . . . . . . . . . . . . . . 31
Call the sender’s phone number . . . . . . . . . . 32
Save the sender’s number in the directory. . 32
Send/edit/delete text messages in
the outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Message alert beep on/off . . . . . . . . . . . . . . 33
Add or change SMS Service Centre numbers . 34
Select a Send Service Centre number . . . . . . 35
Base settings
Ringer volume . . . . . . . . . . . . . . . . . . . . . . . . 43
Ringer melody . . . . . . . . . . . . . . . . . . . . . . . . 43
Dial mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Recall mode . . . . . . . . . . . . . . . . . . . . . . . . . . 44
PBX access . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Change PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Reset settings . . . . . . . . . . . . . . . . . . . . . . . . . 46
Set date and time. . . . . . . . . . . . . . . . . . . . . . 47
Answering machine
Handset settings
Date and time. . . . . . . . . . . . . . . . . . . . . . . . . 48
Operating from the base . . . . . . . . . . . . . . . . 49
Switch on/off . . . . . . . . . . . . . . . . . . . . . . . . . 49
Playing messages . . . . . . . . . . . . . . . . . . . . . . 49
Adjust volume . . . . . . . . . . . . . . . . . . . . . . . . 49
Operating from the handset . . . . . . . . . . . . . 50
Switch on/off . . . . . . . . . . . . . . . . . . . . . . . . . 50
Outgoing messages . . . . . . . . . . . . . . . . . . . . 50
Record your own outgoing message . . . . . . 51
Play outgoing message . . . . . . . . . . . . . . . . . 52
Set wallpaper . . . . . . . . . . . . . . . . . . . . . . . . . 36
Handset name . . . . . . . . . . . . . . . . . . . . . . . . 36
Display contrast . . . . . . . . . . . . . . . . . . . . . . . 37
Menu colour . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Backlight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Ringer melody . . . . . . . . . . . . . . . . . . . . . . . . 38
Ringer volume . . . . . . . . . . . . . . . . . . . . . . . . 38
Key beeps . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Battery low . . . . . . . . . . . . . . . . . . . . . . . . . . 39
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
6
In this guide
Reinstate pre-recorded outgoing message . 52
Set answer mode . . . . . . . . . . . . . . . . . . . . . . 53
Set answer delay . . . . . . . . . . . . . . . . . . . . . . 54
Set and check answer delay . . . . . . . . . . . . . 54
Recording time. . . . . . . . . . . . . . . . . . . . . . . . 55
Playing messages . . . . . . . . . . . . . . . . . . . . . . 55
Delete all old messages . . . . . . . . . . . . . . . . . 56
Record a memo . . . . . . . . . . . . . . . . . . . . . . . 57
Call screening . . . . . . . . . . . . . . . . . . . . . . . . . 57
Memory full . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Remote access . . . . . . . . . . . . . . . . . . . . . . . . 58
Security PIN . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Set/change security PIN . . . . . . . . . . . . . . . . 58
Operating your answering machine from
General information
Replacing the handset batteries . . . . . . . . . . 70
Connecting to a switchboard. . . . . . . . . . . . . 70
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Product disposal instructions . . . . . . . . . . . . 71
Technical information. . . . . . . . . . . . . . . . . . . 72
Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
another phone . . . . . . . . . . . . . . . . . . . . . . . . 59
Switch answering machine on remotely . . . . 60
Additional handset and bases
Registering additional handset . . . . . . . . . . . 61
Select a base. . . . . . . . . . . . . . . . . . . . . . . . . . 62
Deregister handset. . . . . . . . . . . . . . . . . . . . . 62
Call another handset . . . . . . . . . . . . . . . . . . . 63
Transfer a call to another handset. . . . . . . . . 63
Conference call. . . . . . . . . . . . . . . . . . . . . . . . 63
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Getting started
7
WARNING
Do not place your BT Freestyle 350 in
the bathroom or other humid areas.
Location
You need to place your BT Freestyle 350 within 2 metres of
the mains power socket and telephone socket so that the
cables will reach. Make sure it is at least 1 metre away from
other electrical appliances to avoid interference.
Handset range
The BT Freestyle 350 has a range of up
to 300 metres outdoors when there is
a clear line of sight between the base
and handset.
Your BT Freestyle 350 works by sending radio signals between
the handset and base. The strength of the signal depends on
where you site the base. Putting it as high as possible ensures
the best signal.
Any obstruction between the base and
handset will reduce the range
significantly. With the base indoors
and handset either indoors or
outdoors, the range will normally be
up to 50 metres. Thick stone walls can
severely affect the range.
Setting up
Signal strength
1. Push the mains power cable into the socket on the underside
of the base and plug the other end of the adaptor into the
mains power wall socket and switch the power on.
The
icon on your handset indicates
when you are in range of the base.
If you begin to move out of range,
the
icon will flash and the handset
will beep.
IMPORTANT
Do not connect the telephone line
until the handset is fully charged.
Only use the power and telephone
cables supplied with the product.
The base station must be plugged into
the mains power socket at all times.
Mains power cable
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
8
Getting started
Battery low warning
2. Batteries will come inserted in the battery compartment.
If the symbol flashes in the display
and you hear a warning beep every few
seconds, you will need to recharge the
handset before you can use it again.
Pull the plastic tag as instructed to activate the batteries.
3. Place the handset on the base to charge for at least 16 hours.
When the handset is fully charged, the battery icon on the
During charging, the icon will scroll
in the display.
display shows
.
4. After 16 hours charging, plug one end of the telephone line
cord into the socket on the underside of the base and the
other end into the telephone wall socket.
Talk/Standby time
In ideal conditions, fully charged
handset batteries should give up to
10 hours talk time or up to 100 hours
standby time on a single charge. The
base must remain plugged in to the
mains and switched on at all times.
Note that new batteries do not reach
full capacity until they have been in
normal use for several days.
Battery performance
To keep your batteries in the best
condition, leave the handset off the
base for a few hours at a time.
Running the batteries right down at
least once a week will help them last as
long as possible.
Telephone line cord
After charging your handset for the
first time, subsequent charging time is
about 6–8 hours a day.
IMPORTANT
When you connect to the telephone line, please note that your
BT Freestyle 350 answering machine will be set to On.
Batteries and handset may become
warm during charging. This is normal.
To set the date and time, please see page 47.
Your BT Freestyle 350 is ready to use.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Getting Started
9
Battery performance (continued)
Setting up for multiple packs
The charge capacity of rechargeable
batteries will reduce with time as they
wear out, giving the handset less
talk/standby time. Eventually they will
need to be replaced. New batteries are
available from the BT Freestyle 350
Helpdesk on 0870 240 3962. For
instructions on how to install new
batteries, see page 70.
If you have purchased a BT Freestyle 350 multiple pack, you
will also need to follow the instructions shown below to
prepare any additional handsets and chargers for use.
For each additional handset and charger:
1. Connect the power adaptor to the charger and switch on at
the mains socket.
2. Batteries will come inserted in the battery compartment.
Pull the plastic tag as instructed to activate the batteries and
charge for at least 16 hours.
Further help
If you experience any problems, please
call the Helpdesk on 0870 240 3962 or
email [email protected]
Your BT Freestyle 350 additional handset comes pre-registered
to the base. The handset number will be shown on the display.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
10
Getting to know your phone
Handset buttons
Calls/Scroll up
In standby mode, press to open and
scroll through the Calls list, page 22.
In talk mode, press to increase the
earpiece or speaker volume, page 16.
Option buttons
Press to select the options shown on
the display above each button.
In menu mode, press to scroll through
the menu options
BT Services
Press to access SMS texts, Calls lists,
and BT services, page 25.
Clr/Scroll left
During a call, press to switch secrecy
on/off, page 16.
Recall
Handsfree
Press to switch calls to the loudspeaker,
page 16.
For use with switchboards, page 44.
Directory/Scroll right
In standby mode, press to access the
directory, page 20.
Redial/Scroll down
In standby mode, press to open and
scroll through the redial list, page 17.
In menu mode, press to scroll through
the menu options
In talk mode, press to decrease the
earpiece or speaker volume, page 16.
End call/Handset off
Press to end a call, page 15.
In menu mode, press to scroll through
the menu options.
Press and hold to switch handset off,
page 15.
Talk
Press to return to standby from a menu.
Press to make or receive calls, page 15.
/#
/,
Press and hold to switch the handset
ringer on and off, page 19.
Press and hold to lock/unlock the
keypad, page 19.
When entering text, switches between
upper and lower case letters.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Getting to know your phone
11
Base
Power LED
Find
On = power on
Flashing = line in use.
Press to ring the handset(s),
to help you find it if it is
missing, page 19.
SMS LED
Indicates you have new
SMS messages.
Stop
Press to stop message
playback, page 49.
Answer on/off
Press to switch answering
machine on or off, page 49.
Play
Press to play messages,
page 49.
Message Counter
<SKIP
Press once to repeat current
message, twice to play
SKIP>
Press to play next message,
page 49.
previous message, page 49.
Volume -
Press to decrease playback
volume, page 49.
Volume +
Press to increase playback
volume, page 49.
Delete
Delete messages, page 49.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
12
Getting to know your phone
Handset display icons
Handset name
Handset number
Displayed in standby mode.
Displayed in standby mode.
Date
Shows the date in day/month
format.
Time
Shows the time in hours and
minutes.
Int
Menu
Range
Secrecy
Steady
Indicates good connection
Secrecy switched on. Your caller cannot hear you.
Flashing Connection to the base is poor or lost
Keypad lock on
Handsfree
The loudspeaker is switched on
Battery level
Steady
Shows current battery charge level
In use
Steady
A call is in progress
Scrolling Handset battery is charging
Flashing Incoming call
Flashing Battery charge is very low
Handset ringer off
Answer machine on
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Getting to know your phone
13
Navigating the menus
Your BT Freestyle 350 has an easy to use menu system.
Each menu leads to a list of options.
1. From the standby screen, press the Menu option button to
open the main menu screen (shown opposite), then use the
navigation buttons to highlight the menu option you want.
The currently selected menu is shown at the top of the screen,
for example Info services.
2. Press the OK option button to open the highlighted menu or
Back to return to the previous screen.
Once you have opened a menu, press the
to scroll through the options displayed.
and
buttons
Press the Menu option button, then
use the navigation buttons.
Use the
and
buttons to select the options displayed
on the screen.
To exit or go back to the previous screen, press
, or press
the Back option (if available).
Press
to return to standby.
If no buttons are pressed for 30 seconds, the display will
automatically revert to standby.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
14
Getting to know your phone
Handset menus
Info services (currently selected)
SMS messages
SMS messages
Write message
Inbox
Handset display
Wallpaper
Calls list
BT Services
Outbox
Handset name
Contrast
SMS settings
Colour options
Backlight
Answer Machine
Play messages
Handset tones
Ringer
Delete all old messages
Answer on/off
Warning tones
Answer settings
Records memo
Settings
Setup handset
Setup base
Date/Time
Register handset
Deregister handset
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Using the phone
15
Switch the handset power on/off
1. Press and hold
then press Yes to confirm.
2. To switch handset back on, press and hold
to switch back on.
then press No
Make an external call
Call timer
1. Press
. The
icon is displayed. Dial the telephone number.
Your handset will automatically time
the duration of all external calls. The
handset display shows the call duration
both during and for a few seconds
after your call.
Preparatory dialling
1. Enter the number first. If you make a mistake, press Del to
delete the last digit. Press
to dial.
End a call
1. Press
or place the handset back on the base/charger.
Receive a call
When you receive a call, the phone rings and the
flashes in the display. If you have subscribed to your network’s
Caller Display service, the caller’s details will be displayed.
See page 22 for more information.
Auto answer
icon
If auto answer set to ON you can just
pick the handset up off the base to
answer a call. If auto answer is set to
OFF, you will need to press
Auto answer ON is the default setting.
.
1. If your handset is on the base, pick it up to answer the call.
Or, if your handset is off the base, press
.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
16
Using the phone
Earpiece volume
During a call, you can adjust the volume of the earpiece.
1. Press or to increase or decrease the volume.
The display shows the volume level.
Secrecy
During a call, you can switch off the microphone so you can
talk to someone nearby without your caller hearing.
1. During a call, press
. The
icon is displayed.
Your caller cannot hear you.
2. Press again to resume your call.
Handsfree
Handsfree lets you talk to your caller without holding the
handset. It also enables other people in the room to listen to
your conversation over the loudspeaker.
Make a call handsfree
1. Enter the number then press
. The
icon is displayed and
During a handsfree call, press
to change the volume.
or
you can hear your call being dialled over the loudspeaker.
2. Press to end the call.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Using the phone
17
Answer a call handsfree
1. When the phone rings, press
to answer your call and put
your caller on the loudspeaker.
Switch to handsfree during a call
1. Press
2. Press
to toggle between the loudspeaker and the earpiece.
to end the call.
Redial
The last 20 telephone numbers called are saved to a redial list.
You can then select any of the numbers to redial, delete or
copy to the phonebook.
Redial a number from the redial list
If the number is stored in the directory
and a name/number match is found,
the name will be displayed instead.
1. Press
2. Scroll
want to redial.
3. Press to dial.
. The last number called is displayed.
or through the redial list to the number you
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
18
Using the phone
Copy a number from the redial list to the directory
1. Press . Scroll or through the redial list to the
number you want to copy.
2. Press Opt and scroll to Save to dir. Press OK.
3. Enter the name then press Save.
4. Press to return to standby.
If the directory is already full, the
display will show Directory full.
You will need to delete a number in the
phonebook first, see page 21.
Delete a redial number
1. Press . Scroll or
number you want to delete.
through the redial list to the
2. Press Opt. Delete entryis highlighted.
3. Press OK then Yes to confirm.
4. Press
to return to standby.
Delete all redial numbers
1. Press
.
2. Press Opt and scroll
to Delete list.
3. Press OK then Yes to confirm.
4. Press to return to standby.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Using the phone
19
Keypad lock
You can lock the keypad so that it cannot be used accidentally
while carrying it around.
To lock the keypad
1. Press and hold
. The display shows Keypad locked.
The
icon will be displayed while
the keypad lock is ON.
To unlock the keypad
1. Press and hold
again. The display will return to standby.
Find handset
You can locate a missing handset by making it ring.
1. Press
will ring.
on the base. All handsets registered to the base
2. Press
again to stop the ringing. Or, press any button on
the handset.
Ringer on/off
1. To turn the handset ringer off, press and hold
.
The
icon will be displayed.
2. Press and hold
to turn the ringer on again.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
20
Using the phone
Using the directory
Entering names
You can store up to 100 entries in the directory. Each entry
contains a name and number. Names can be up to 15
characters long and numbers up to 24 digits.
When entering a name, the characters
available for each key are displayed
when the relevant button is pressed.
Use the keypad letters to enter names,
e.g. to store TOM:
Store an entry
Press
Press
Press
once to enter T.
1. Press
to open the directory.
three times to enter O.
once to enter M.
2. When storing the first entry:
The display shows Empty. Press Opt. New entryis displayed.
Press OK.
Writing tips
Press Del to delete the last digit.
Press
Press
to enter a space.
When storing further entries:
The first entry is displayed. Press Opt. New entryis displayed.
Press OK.
to switch between upper
and lower case letters and numbers.
Use and to enter other
,
punctuation characters.
3. Enter the phone number and press OK.
Entering numbers
4. Enter the name and press Save.
Make sure you enter the full telephone
number including the dialling code if
you subscribe to a Caller Display
service and want the name of your
caller displayed instead of the number.
Dial an entry
1. Press
Or to search alphabetically, press the relevant keypad button,
e.g. for ‘Tom’, press then scroll through the entries under T.
2. Press . The number is displayed and dialled.
and scroll
or
to the entry you want to dial.
To enter a pause within a telephone
number when storing a directory
entry, press and hold
be displayed.
and a P will
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Using the phone
21
Edit an entry
1. Press and scroll
2. Press Opt, scroll
or
to the entry you want to edit.
to Edit entryand press OK.
3. Change the number, then press OK.
4. Change the name, then press Save.
5. Press
to return to standby.
Delete an entry
1. Press and scroll
2. Press Opt, scroll
3. Press Yes to confirm or No to cancel.
4. Press to return to standby.
or
to the entry you want to delete.
to Delete entryand press OK.
Delete all entries
1. Press
2. Press Opt, scroll
3. Press Yes to confirm or No to cancel.
4. Press to return to standby.
.
to Delete alland press OK.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
22
Calls list
IMPORTANT
The calls list contains the details of your last 30 missed, or
unanswered calls. You can then see the time and date of the
call, dial numbers from the list, or copy them to the
phonebook. If a call is received when the calls list is full, then
the oldest entry will be deleted automatically.
To use Caller Display and make the
most of the calls list feature you must
first subscribe to your network
provider’s Caller Display service.
A quarterly fee may be payable.
For more details on BT’s Calling
Features, including BT Caller Display,
call BT free on 0800 800 150.
The calls list uses Caller Display information. If you have
subscribed to a Caller Display service, you will be able to see
your caller’s details on your handset display (provided it is not
withheld) prior to answering the call.
For some incoming calls the caller
information may not available and
cannot therefore be displayed. In this
case your BT Freestyle provides you
with some explanatory information.
If your caller’s name and number are stored in the phonebook
and a name/number match is found, you will see the caller’s
name on the display instead.
To ensure that the caller’s name is
displayed, make sure you have stored
the full number, including the dialling
code in the phonebook.
View new calls list entries
When you have new, unanswered calls in the calls list the
display will show Newcallsand the calls icon wil appear
above the
button.
Press
or
to open the calls list and view the new entries.
Dial from the calls list
1. From standby, press
to open the calls list. Use the
and
buttons to scroll through the entries.
2. Press
. The number is displayed and dialled.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Calls list
23
View further call details
1. Press , scroll and
press Opt.
2. Scroll to Detailsand press OK. The date and time of the
to the entry you want to view and
call and the caller’s number are displayed. Press Back to return
the previous menu level.
3. Press
to return to standby.
Save entry to the directory
1. Press
, scroll
and
to the entry you want to save and
If a caller has withheld their number,
WITHHELDwill be displayed.
press Opt.
2. Scroll to Saveto dir.and press OK.
3. Enter a name and press Save. The entry is saved.
4. Press to return to standby.
See page 20 for more information on
entering names.
Delete a calls list entry
1. Press , scroll and
and press Opt.
to the entry you want to delete
2. Deleteentryis highlighted. Press OK.
3. Press Yes to confirm or No to cancel.
4. Press
to return to standby.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
24
Calls list
Delete entire calls list
1. Press
2. Scroll
to open the calls list.
to Delete listand press OK.
3. Press Yes to confirm or No to cancel.
4. Press to return to standby.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Info services
25
IMPORTANT
You can use the Info services
menu or the
button to
If you are not connected to the BT
network, some of these services may
not be available. Please contact your
network provider.
provide quick access to a range of pre-stored BT Calling
Features and also as an alternative way to access the SMS and
Calls list menus.
For further information, see the BT
Calling Features User Guide supplied
when you subscribe to the services of
your choice.
Open SMS menu
Press
then press OK. For full details on sending and
receiving SMS text messages, see page 29.
Open calls list menu
Press
, scroll
to Callslistand press OK. For full details
on using the calls list see page 22.
BT Services
•
•
•
•
•
•
•
•
BT Freestyle Helpdesk
BT Directory Enquiries
Call Divert On
Call Divert Off
Check Divert
Call Waiting On
Call Waiting Off
Check Call Waiting
If you prefer, you can delete the pre-
stored entries and replace them with
your own numbers. See page 20.
New stored numbers can also be
added to the end of the list.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
26
Info services
Replace pre-stored numbers in the BT Services menu
1. Press (or press Menu then OK).
to BT servicesand press OK.
and to the entry you want to replace and press Opt.
2. Scroll
3. Scroll
4. Display highlights Edit entry. Press OK.
5. Press Del to delete the number and use the keypad to enter
the new number. Press OK.
6. Press Del to delete the name and use the keypad to enter the
new name. Press Save.
Add additional entries
There are two empty entries in the BT Services list that can be
allocated additional names and numbers.
1. Press
2. Scroll
(or press Menu then OK).
to BT servicesand press Opt.
3. Editentryis highlighted, press OK.
4. Use the keypad to enter a number and press OK.
5. Use the keypad to enter a name and press Save.
6. Press
.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Info services
27
BT 118 500 Directory
Enquiries/Helpdesk
1. Press
(or press Menu then OK).
2. Scroll
to BT servicesand press OK.
3. Dir enquiriesis highlighted. Press
to dial BT directory
enquiries or scroll
Freestyle helpdesk.
to Helpdeskand press to dial the BT
Call Divert
Call Diversion services may allow other
divert options. Check with your
network provider for details.
Call Divert lets you divert incoming calls to another number
where you can be reached. You can set a number and switch
the service on or off.
Call Divert on/off/check status
1. Press
(or press Menu then OK).
2. Scroll
3. Scroll
to BT servicesand press OK.
and
to Divert on, Divert offor Check divert
and press OK.
4. Press to dial the pre-stored code and listen to the
announcement.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
28
Info Services
Call Waiting
Providing you have a Caller Display
service, the screen will show the
caller’s details.
Call Waiting lets you know if another person is trying to
contact you while you are on a call. If a second caller rings you
will hear a beep in the handset.
Call Waiting on/off/check status
1. Press
(or press Menu then OK).
2. Scroll
3. Scroll
to BT servicesand press OK.
and
to Call wait on, Call wait offor Check
callwaitand press OK.
4. Press to dial the pre-stored code and listen to the
announcement.
Answer a call waiting call
During a call, you hear the call waiting signal, press
.
Your first caller is put on hold and you are connected to your
second caller.
1. Press
2. Press
to toggle between the two callers.
to hang up the current call.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
SMS text messages
29
SMS stands for Short Messaging Service
Welcome to the BT SMS Service on your BT Freestyle 350.
The service is provided by BT.
IMPORTANT
You must subscribe to your Network
Provider’s Caller Display service so
that you can use SMS text messaging.
A quarterly fee may be payable, please
contact your network provider for
more details.
Your BT Freestyle 350 can send and receive SMS messages
from participating mobile networks and compatible landline
telephones in the UK.
The fixed line SMS service is provided under BT’s terms and
conditions for telephone service. These can be found by
When you are using SMS text messaging
you must not withhold your telephone
number or the service will not allow you
to connect.
You may also send messages to landline
phones that are NOT SMS compatible.
Messages to non-compatible lines will
be connected to voice text and
delivered in spoken words to the
telephone as a call. Please note that
the conversion can translate common
abbreviations and smileys etc, but to
ensure maximum clarity of message
deliver, abbreviations etc should be
used sparingly.
Subscribe to the SMS service
When you send your first SMS text message from your
BT Freestyle 350 you will automatically be registered for
the service.
On receipt of your first SMS through the service, the system
will send you a welcome SMS message back.
You may also register by sending the word ‘Register’ to 00000
upon which you will receive a confirmation message.
Cost of the fixed line service
There is no subscription charge (other than the subscription to
out how much it costs to send a SMS text message (prices
depend upon your current call package).
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
30
SMS text messages
Send/save text messages
SMS messages menu
1. Press Menu, scroll left to SMS messages menu and press OK.
2. Write messageis highlighted. Press OK.
Entering text
Use the keypad to enter characters.
When you press a button on the
keypad, the characters available are
shown at the bottom of the display.
Press the button repeatedly to move
through the characters shown.
3. The display shows Enter message. Begin typing your
message using the keypad. When you have finished press OK.
4. The display shows Number:.Enter the phone number you
want to send the message to and press OK. Alternatively:
For example, press
Press
twice to enter b.
once to enter t
.
Press Opt to send to a number in the calls list or redial list.
If the next character you want to enter
is on the same button, wait for the
cursor to move right.
Or, press
5. Send messageis highlighted. Press OK to send the message.
Or, scroll to Save messageand press OK to save the
to send to a number in stored in the directory.
Writing tips
If you make a mistake, use
and
to move left and right through the
message and press Del to delete
characters.
message in the outbox for sending later (see page xx).
Press
Press
to enter a space.
Receiving and reading text messages
to switch between upper
When you receive new text messages, you will hear the
message alert beep and the display will show New message.
and lower case letters and numbers.
Use and to enter other
punctuation characters.
,
Also, when you have new messages the message icon will
If you have more than one handset,
all handsets use the same inbox
and outbox.
appear above the
button. Pressing the
button will
take you directly to the inbox where you can read your new
messages. Alternatively:
1. Press Menu, scroll left to SMS messages menu and press OK.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
SMS text messages
31
2. Scroll
3. Scroll
to Inboxand press OK.
or , if required, to the message you want to read
first and press Read.
4. Press Back to return to the inbox.
Reply to a text message
1. When reading a text message, press Opt.
2. Replyis highlighted. Press OK.
If you include the sender’s message,
the text will be inserted at the
beginning of your message. You can
then edit it as normal.
3. To use the sender’s message in your reply, press Yes. Or, press
No to start with a blank message.
4. Enter your message and press Send.
Delete a text message
1. Press Menu, scroll left to SMS messages menu and press OK.
2. Scroll
3. Scroll
to Inboxor Outboxand press OK.
or to the message you want to delete and
press Opt.
4. Scroll to Delete messageand press OK.
5. Press Yesto confirm or Noto cancel.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
32
SMS text messages
Call the sender’s phone number
1. Press Menu, scroll left to SMS messages menu and press OK.
2. Scroll
3. Scroll
4. Scroll
to Inboxand press OK.
or
to the message you want and press Opt.
to Call numberand press OK.
Save the sender’s number in the directory
1. Press Menu, scroll left to SMS messages menu and press OK.
2. Scroll
3. Scroll
4. Scroll
to Inboxand press OK.
or
to the message you want and press Opt.
to Save to dir.and press OK.
5. Enter the name and press Save.
6. Press to return to standby.
Send/edit/delete text messages in the outbox
1. Press Menu, scroll left to SMS messages menu and press OK.
Messages in the outbox are labelled
according to their status. For example,
Saved msgindicates a saved message
or Msgfailedwhich indicates a
message that failed to be sent.
2. Scroll
3. Scroll
to Outboxand press OK.
or to the message you want.
4. Press Read to read the message or press Opt and scroll
or
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
SMS text messages
33
to choose from:
Press
to exit the menu and return
to standby at any time.
Send message
Press OK to view the phone number, then either OK to send or
Del to edit.
Edit message
Press OK to edit the message and phone number.
Delete message
Press OK, then Yes to confirm or No to cancel.
Message alert beep on/off
When you have new messages, your handset will beep.
The default setting is on. You can switch the setting off.
1. Press Menu, scroll left to SMS messages menu and press OK.
2. Scroll
3. Scroll
4. Scroll
5. Press
to SMS settingsand press OK.
to New msg alertand press OK.
or
to select Onor Off. Press OK.
to return to standby.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
34
SMS text messages
SMS Service Centre numbers
To send and receive SMS text messages you need the
telephone number of your Network’s SMS Centre.
If you accidentally delete the Send or Receive SMS Service
Centre numbers you will need to re-enter them in order for
your SMS Service to work.
The Send SMS Service number is: 1470P17094009.
The Receive SMS Service number is: 0800587529.
Adding or changing SMS Service Centre numbers
Your BT Freestyle 310 is pre-set to send using Service Centre 1
and receive using Service Centre 2.
1. Press Menu, scroll left to SMS messages menu and press OK.
2. Scroll
3. Service centreis highlighted. Press OK.
4. Scroll or to select the centre you want and press OK.
5. Enter the service centre number you want and press OK.
6. Press to return to standby.
to SMS settingsand press OK.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
SMS text messages
35
Select a Send Service Centre number
If you have entered additional Service Centre numbers,
you can choose which send Service centre you want to use.
Your BT Freestyle 350 is pre-set to send using Service Centre 1
and receive using Service Centre 2.
1. Press Menu, scroll left to SMS messages menu and press OK.
2. Scroll
3. Scroll
4. Scroll
5. Press
to SMS settingsand press OK.
to Send service. Press OK.
or
to service centre you want and press OK
to return to standby.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
36
Handset settings
Handset display
Set wallpaper
Choose from 8 different wallpaper patterns for your handset
display, or remove the wallpaper.
1. Press Menu. Scroll right to Handset display menu and press OK.
2. Wallpaperis highlighted. Press OK.
3. Scroll
4. Press
or
through the options and press OK to confirm.
to return to standby.
Handset name
You can give your handset a personalised name if you are
using more than one handset.
1. Press Menu. Scroll right to Handset display menu and press OK.
2. Scroll
3. Press
to Handset nameand press OK.
The maximum number of characters
is 13.
to delete the current name. Then enter a new name
using the keypad and press Save.
4. Press
to return to standby.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Handset settings
37
Display contrast
1. Press Menu. Scroll right to Handset display menu and press OK.
2. Scroll
3. Press
to Contrastand press OK.
or to select the contrast level you want, then
press OK.
4. Press
to return to standby.
Menu colour
1. Press Menu. Scroll right to Handset display menu and press OK.
2. Scroll
3. Press
to Colour optionsand press OK.
or to select the colour you want: blue, pink,
green, yellow, purple or amber. Then press OK.
4. Press to return to standby.
Backlight
Select between Always Off, Always On or On for 10 Minutes.
1. Press Menu. Scroll right to Handset display menu and press OK.
2. Scroll
3. Press
4. Press
to Backlightand press OK.
or to the setting you want, then press OK.
to return to standby.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
38
Handset settings
Handset tones
There are 14 handset ringer melodies.
Ringer melody
You will hear a sample ring on each
button press.
1. Press Menu. Scroll to Handset tones menu and press OK.
2. Ringeris highlighted. Press OK.
3. Scroll
to Ring melodyand press OK. The first ringer
melody is displayed and a sample played.
4. Scroll
or
through the melody options and press OK to
select the melody you want.
5. Press
to return to standby.
There are 5 volume levels and Off.
Ringer volume
1. Press Menu. Scroll to Handset tones menu and press OK.
2. Ringeris highlighted. Press OK.
3. Press OK again to select Ring volume.
4. Scroll
5. Press
or
to the ringer volume you want and press OK.
to return to standby.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Handset settings
39
Warning tones
Key beeps
Default setting is ON.
Every time you press a button on your BT Freestyle 350 you
hear a beep. You can switch these beeps off.
If you switch the handset key tones
off, you will not hear any confirmation
tones when altering settings.
1. Press Menu. Scroll to Handset tones menu and press OK.
2. Scroll
to Warning tonesand press OK. Press OK again to
select Key beep.
3. Scroll or to highlight Onor Off, then press OK to select
the option highlighted.
4. Press to return to standby.
Battery low
Default setting is ON.
When your battery needs recharging, you will hear a regular beep.
1. Press Menu. Scroll to Handset tones menu and press OK.
2. Scroll
3. Scroll
4. Scroll
to Warning tonesand press OK.
to Battery lowand press OK.
or
to highlight Onor Off, then press OK to select
the option highlighted.
5. Press to return to standby.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
40
Handset settings
Out of range warning
Default setting is ON.
A warning beep will sound when the handset signal is going
out of range.
1. Press Menu. Scroll to Handset tones menu and press OK.
2. Scroll
3. Scroll
4. Scroll
to Warning tonesand press OK.
to Out of rangeand press OK.
or
to highlight Onor Off, then press OK to select
the option highlighted.
5. Press to return to standby.
CallMe
You can set your BT Freestyle 350 to call you if you need to be
contacted urgently when away from home. By setting CallMe
and entering your mobile or an alternative contact number
your BT Freestyle 350 will dial the number when any button
(except the Opt button) is pressed.
Set CallMe
1. Press Menu. Scroll to Settings menu and press OK.
2. Setup handsetis highlighted. Press OK.
3. CallMeis highlighted. Press OK.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Handset settings
41
4. Enter the 4-digit PIN (default = 0000). Press OK.
5. CallMe onis highlighted. Press OK.
6. Enter the full number of the phone where you can be reached
and press OK. The display shows CallMe.
Switch CallMe off
1. The display shows CallMe. Press Opt.
2. Scroll
or
to highlight CallMe offand press OK.
Auto answer
With Auto answer switched on, you can answer calls by lifting
the handset from the base or charger. With Auto answer off,
you will always have to press
to answer a call.
1. Press Menu. Scroll to Settings menu and press OK.
2. Setup handsetis highlighted. Press OK.
3. Scroll
4. Scroll
5. Press
to Auto answerand press OK.
or to highlight Onor Off, then press OK.
to return to standby.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
42
Handset settings
Reset settings
WARNING
This will restore your handset settings to the original,
factory defaults.
If you reset your handset, you will lose
all directory and calls list entries as
well as all SMS texts.
1. Press Menu. Scroll to Settings menu and press OK.
2. Setup handsetis highlighted. Press OK.
3. Scroll
4. Press Yes to confirm or No to cancel.
5. Press to return to standby.
to Resetsettingsand press OK.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Base settings
43
Ringer volume
There are 5 volume levels and Off.
1. Press Menu. Scroll to Settings menu and press OK.
2. Scroll
to Setup baseand press OK.
3. Ringeris highlighted. Press OK.
4. Ringer volumeis highlighted. Press OK.
5. Scroll
6. Press
or
to the volume level or off, then press OK.
to return to standby.
Ringer melody
1. Press Menu. Scroll to Settings menu and press OK.
2. Scroll to Setupbaseand press OK.
3. Ringeris highlighted. Press OK.
4. Scroll
5. Scroll
6. Press
to Ringmelodyand press OK.
or to the melody you want and press OK.
to return to standby.
There are 5 base ringer melodies.
You will hear a sample as each melody
is highlighted.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
44
Base settings
Dial mode
IMPORTANT
You should only change this setting
if advised to do so.
Your BT Freestyle 350 is pre-set to Tone (DTMF) dialing.
If required, you can change this setting to Pulse dialing.
1. Press Menu. Scroll to Settings menu and press OK.
2. Scroll
3. Scroll
4. Scroll
5. Press
to Setupbaseand press OK.
to Dialmodeand press OK.
or
to highlight Toneor Pulse, then press OK.
to return to standby.
Recall mode
IMPORTANT
You should only change this setting
if advised to do so.
The
(Recall) button is used with some network and
PBX switchboard services.
1. Press Menu. Scroll to Settings menu and press OK.
2. Scroll
3. Scroll
4. Scroll
to Setupbaseand press OK.
to Recallmodeand press OK.
or
to highlight Timed breakor Earth, then
press OK.
5. Press
to return to standby.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Base settings
45
PBX access
If your switchboard requires a pause after the access code for
an outside line, you can program your BT Freestyle 350 to
automatically enter the pause. All the numbers in your directory
or entered into the keypad will need to prefixed with the access
code, e.g. 901977592222.
1. Press Menu. Scroll to Settings menu and press OK.
2. Scroll
3. Scroll
to Setup baseand press OK.
to PBXaccessand press OK.
4. Enter the access number and press OK.
5. Press to return to standby.
Change PIN
Your BT Freestyle 350 has a security PIN code which you will
need to enter when changing some of the base settings.
The default setting is 0000. You may want to change this
to prevent unauthorised changes to your settings.
If you change your PIN, please keep a
note of it somewhere safe. There is a
space on page 73 where you can write
it down.
1. Press Menu. Scroll to Settings menu and press OK.
2. Scroll
3. Scroll
to Setup baseand press OK.
For security when you enter each digit
of the PIN code it will be displayed as
an *.
to Change PINand press OK.
4. Enter the current 4 digit PIN code and press OK.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
46
Base settings
5. Enter the new 4 digit code you want and press OK.
6. Enter the new code again and press OK.
7. Press
to return to standby.
Reset settings
This will reset your BT Freestyle 350 to its original settings.
WARNING
You will lose entries stored in the
phonebook, calls list and redial list.
Ringer melody and volume will also
return to default settings.
1. Press Menu. Scroll to Settings menu and press OK.
2. Scroll
3. Scroll
to Setupbaseand press OK.
to Resetsettingsand press OK.
4. Press Yes to confirm or No to cancel.
5. Enter the PIN number (default = 0000) and press OK.
6. Press
to return to standby.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Base settings
47
Set the date and time
If you have subscribed to a Caller
1. Press Menu. Scroll to Settings menu and press OK.
Display service, the date and time will
be automatically set when you receive
your first call.
2. Scroll to Date/Timeand press OK.
3. Enter the date using the format (DD/MM/YY) and press OK.
4. Enter the time using the format (HH/MM) and press OK.
5. Press
to return to standby.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
48
Answering machine
You can operate your BT Freestyle 350 answering
machine from:
• the base
• the handset
• remotely from any external Touchtone™ telephone.
The default setting for the answering machine is On.
Until you change your outgoing message, your callers will be
greeted with the pre-recorded message, “Hello, your call
cannot be taken at the moment, so please leave your message
after the tone”.
Date and time
An announcement of date and time of recording will be added
automatically to each message and memo.
When playing back messages at the handset, the date and
time of the message is displayed on the screen.
If you subscribe to your network provider’s Caller Display
service, the date and time are set automatically when your BT
Freestyle 350 receives its first call, but you may also need to
set the year using a handset, see page 47.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Answering machine
49
Operating the answering machine from
the base
Switch on/off
1. Press
.
Playing messages
1. Press
.
During playback:
– press once to repeat current message, twice to play
previous message.
– press to play next message.
– press to delete current message.
– press to stop playback.
Adjust volume
1. Press or
to increase or decrease the volume.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
50
Answering machine
During operation via the handset, you
will hear prompts that guide you
through each step.
Operating the answering machine from
the handset
You can use any registered BT Freestyle 350 handset to switch
your answering machine on and off, hear your messages and
adjust the answering machine settings.
Switch on/off
1. Press Menu scroll to Answer machine menu and press OK.
2. Scroll
3. Scroll
4. Press
or
or
to Answer on/offand press OK.
to select Onor Offand press OK.
to return to standby.
Outgoing messages
This is the message your callers hear when the answering
machine picks up their call. Your BT Freestyle 350 comes with
two pre-recorded outgoing messages to choose from.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Answering machine
51
To set your answering machine to
Answer & Record or Answer Only,
see Set answer mode, page 53 .
Answer & Record
This invites your caller to leave a message.
The pre-recorded message is, “Hello, your call cannot be taken
at the moment, so please leave your message after the tone”.
Answer Only
This does not allow your caller to leave a message.
The pre-recorded message is, “Hello, your call cannot be taken
at the moment, and you cannot leave a message, so please
call later”.
Record your own outgoing message
An Answer & Record message can be up to 2 minutes long. An
Answer Only message can be any length depending on the
amount of recording memory available.
1. Press Menu scroll to Answer machine menu and press OK.
2. Scroll
3. Scroll
or
or
to Answer settingsand press OK.
to Outgoing messageand press OK.
4. Record OGMis highlighted. Press OK.
5. Scroll or to highlight Answer & recordor Answer
only press OK.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
52
Answering machine
6. Speak your message after the announcement.
7. To stop recording, press Save. Your message is played back.
Press Save to stop playback.
8. Press
to return to standby.
Play outgoing message
1. Press Menu scroll to Answer machine menu and press OK.
2. Scroll
3. Scroll
4. Scroll
5. Scroll
or
or
to Answer settingsand press OK.
to Outgoing messageand press OK
to Play OGM. Press OK.
or to highlight Answer & recordor Answer
only press OK.
6. Press to return to standby.
Reinstate pre-recorded outgoing message
This will delete your own recorded outgoing message.
1. Press Menu scroll to Answer machine menu and press OK.
2. Scroll
3. Scroll
or
or
to Answer settingsand press OK.
to Outgoing messageand press OK.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Answering machine
53
4. Scroll
5. Scroll
to Play OGM. Press OK.
or to highlight Answer & recordor Answer
only press OK.
6. The message is played. During playback, press Del. The pre-
recorded message is re-instated and played.
7. Press
to return to standby.
Set answer mode
Set your machine to Answer & Record or Answer Only.
1. Press Menu scroll to Answer machine menu and press OK.
2. Scroll
3. Answer modeis highlighted, press OK.
4. Scroll or to highlight Answer & recordor Answer
only and press OK.
5. Press to return to standby.
or
to Answer settingsand press OK.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
54
Answering machine
Set answer delay
Answer delay sets the number of rings before your BT
Freestyle 350 answering machine picks up a call. The default
setting is 6 rings. You can select an answer delay of 2, 4, 6, 8
rings or Time Saver.
Time Saver can save you the cost of a call when you want to
ring in to find out if you have new messages. Your answering
machine answers after 2 rings if you have new messages. If
you have no new messages, it will answer after 6 rings which
gives you the opportunity to hang up and save the cost of
a call.
Set and check answer delay
1. Press Menu scroll to Answer machine menu and press OK.
2. Scroll
3. Scroll
or
or
to Answer settingsand press OK.
to Answer delayand press OK.
4. The current setting is highlighted. Scroll
the number of rings or time saver.
or
to select
5. Press OK to confirm.
6. Press
to return to standby.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Answering machine
55
Recording time
You can set the maximum length of each message to 30, 60,
120 seconds or unlimited. The default setting is 60 seconds.
1. Press Menu scroll to Answer machine menu and press OK.
2. Scroll
3. Scroll
or
or
to Answer settingsand press OK.
to Recording timeand press OK.
4. The current setting is highlighted. Scroll
or
to select
the recording time you want and press OK.
5. Press
to return to standby.
Playing messages
During playback, you can repeat, delete and skip back to
previous messages or forward to the next message.
1. Press Menu scroll to Answer machine menu and press OK.
2. Play messagesis highlighted, press OK. Your messages are
played and details of each message are displayed.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
56
Answering machine
During playback:
Stop/Play
press
press
press
press
press
Repeat current message
Play previous message
Delete current message
Skip forward to next message
,
3. Press
to stop and return to standby.
Delete all old messages
You can only delete messages that have been played. Any
new, unplayed, messages will not be deleted
1. Press Menu scroll to Answer machine menu and press OK.
2. Scroll
3. Press Yes to confirm.
4. Press to return to standby.
or
to Delete all oldand press OK.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Answering machine
57
Record a memo
You can record a message for other users. It is stored and
played back just like a normal message.
1. Press Menu scroll to Answer machine menu and press OK.
2. Scroll
or
to Record memoand press OK. Recordingis
displayed and you can begin recording your memo.
3. Press Save to end recording. Your recording will be
played back.
4. Press Save to keep the memo or Del to delete. Press
to
return to standby.
Call screening
You can listen while your answering machine takes a call via
the handset or the base speaker. This lets you identify the
caller and decide whether to take the call yourself.
1. When the answering machine takes a call it can be heard
through the base speaker. Alternatively press Scr on a handset
to hear your caller leaving their message.
2. To speak to your caller, press
automatically.
or
. Recording stops
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
58
Answering machine
Memory full
If a caller is leaving a message when the memory becomes full
your machine will announce, “Memory full thank you for
calling” and hang up. The machine will also automatically set
to Answer Only, the base indicator will flash Fand the handset
display will show Ans machine full. You must delete
messages before you can receive any new ones.
Remote access
Security PIN
You can operate your answering machine from any modern
phone by calling your BT Freestyle 350 and entering a 4-digit
security code.
The pre-set code is 0000. You can change this to help prevent
unauthorised callers from listening to your messages.
Set/change remote access security PIN
1. Press Menu scroll to Answer machine menu and press OK.
2. Scroll
3. Scroll
or
or
to Answer settingsand press OK.
to Security PINand press OK.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Answering machine
59
4. Enter the current 4 digit PIN (default setting = 0000) and
press OK.
5. Enter the new PIN and press OK.
6. Enter the new PIN again and press OK.
7. Press
to return to standby.
Operating your answering machine from another phone.
1. Dial your phone number. When you hear your outgoing
message, press the * button. You will hear, “Please enter your
security code.”
2. Enter your 4-digit PIN. If you have new messages, your
machine announces, “You have (x) new messages”, and they
are played back. Or you will hear, “You have no new messages,
to hear main menu press 1.”
3. Use the buttons on the phone to operate the
answering machine:
hear main menu
play all messages
play new messages only
once to repeat the message, twice to play
previous message
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
60
Answering machine
delete the current message
skip forward to the next message
set answer mode, follow voice prompts
play outgoing message
record a new outgoing message, follow voice prompts
switch answering machine on/off
If you don’t give any instructions for 8 seconds, your BT
Freestyle 350 will hang up.
Switch answering machine on remotely
If you forget to switch on your answering machine, you can do
it from another phone.
1. Dial your phone number and let it ring. After 20 rings, your
answering machine will switch on.
2. You will hear, “Please enter your security code.”
3. Enter your 4-digit PIN. If you have new messages, your
machine announces “You have (x) new messages”, and they
are played back. Or you will hear “You have no new messages,
to hear main menu press 1.”
4. Enter
to switch the answering machine on.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Additional handset and bases
61
Up to 5 handsets can be registered and operated from a
BT Freestyle 350 base. This allows you to hold internal calls
even while another handset is making an external call. Each
handset can be registered to up to four bases.
Registering additional handset
If you buy new handsets to use with your BT Freestyle 350
they will have to be registered with the base before you can
use them. You can register up to 5 GAP compatible handsets
to one BT Freestyle 350 base.
If you have purchased a BT Freestyle
350 multipack, your additional
handsets are already registered.
At the handset:
1. Press Menu. Scroll to Settings menu and press OK.
2. Scroll
3. Scroll
to Registerhandsetand press OK.
or to select the base you want to register to and
press OK.
The default base PIN is 0000.
4. Enter the PIN number of the base and press OK. The display
shows Search base.
For increased security, digits entered
will appear as
*
.
At the base:
Press and hold the
base beeps.
button for about 10 seconds until the
When the base is found, the handset is automatically assigned
the next available number.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
62
Additional handsets and bases
Select a base
If your handset is registered to more than one base, you can
choose the base you want to use.
1. Press Menu. Scroll to Settings menu and press OK.
2. Setuphandsetis highlighted, press OK.
3. Scroll
to Baseselectionand press OK.
The base currently in use is highlighted
with an
4. All bases the handset is registered to are listed. Scroll
or
*.
to the base you want and press OK.
5. Press
to return to standby.
Deregister handset
1. Press Menu. Scroll to Settings menu and press OK.
2. Scroll to Deregisterh/setand press OK.
3. Enter the base PIN and press OK.
4. Scroll or to select handset you want to de-register.
The default base PIN is 0000.
For increased security, digits entered
will appear as
*
.
The handset you are using is indicated. Press OK.
5. Press Yes to confirm or No to cancel.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Additional handsets and bases
63
Internal calls
If you have more than one handset registered to your base,
you can make internal calls and transfer calls between
handsets.
Call another handset
1. Press Int. Display shows available handsets.
2. Scroll
3. Press
or
to the handset you want to call and press OK.
to end the call.
Transfer a call to another handset
1. During an external call, press Int. Your caller is put on hold.
2. Scroll
or
to select the handset you want to transfer the
call to and press OK.
3. When the other handset answers, you can announce the caller.
Press Swtch then
to transfer the call.
Conference call
1. During an external call, press Int. Your caller is put on hold.
2. Scroll or to select the handset you want to invite and
press OK.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
64
Additional handsets and bases
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Help
65
Many common problems are caused by the
telephone and power cables being incorrectly
connected, or the power being switched off.
Please check that your BT Freestyle 350 has
been correctly set up, see page 7, before
contacting the helpdesk.
Cannot dial out or receive calls
Check that the mains power is correctly
connected.
•
The batteries may need recharging.
Has there been a power cut? If so, place the
handset back on the base for 10 seconds and
try again. If it still does not work disconnect
the batteries and mains power for 10
minutes, then reconnect and try again.
Check that the telephone line is working
correctly and that you have a dial tone. Try
disconnecting the line cord, then reconnect
it and try again.
•
•
Customer Helpdesk
If you are still experiencing difficulties please
call the BT Freestyle Helpdesk on 0870 240
3962 (Lines are open 8am – 8pm, Monday
to Saturday and 10am – 3pm Sunday).
Or email [email protected]
•
You have a dial tone, but the phone will not
dial out
You may need to change the dial mode from
tone to pulse, see page 44.
If you are connected to a switchboard, check
whether you need to dial an access code.
Phone does not work
Have you installed the batteries correctly?
See page 70.
Check that the mains power is correctly
connected.
•
•
•
•
No dial tone
Is the telephone cord of the base plugged
into the phone socket?
Check that the mains power is correctly
connected.
Only use the telephone cord supplied with
the phone.
Handset does not ring
The ringer volume may be switched off, see
page 38.
Check that the mains power is correctly
connected.
Make sure the handset is registered to the
base, see page 61.
•
•
•
•
•
•
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
66
Help
No display
The caller may have withheld their number.
•
•
The batteries may be flat, dead or incorrectly
inserted.
Recharge or replace the batteries.
An exact name/number match was not
found in your phonebook. Check that you
have stored the full STD dialling code.
•
•
icon flashes
Is the handset registered correctly to the
base, see page 61.
Check that the mains power is correctly
connected.
Check that the handset is within range of
|the base.
Cannot register a handset to a base
You can register a total of 5 handsets to your
BT Freestyle 350 base and you can register
your BT Freestyle 350 handset to up to 4
bases. Check that you have not exceeded
the limits.
Check that you have entered the correct PIN
number (default PIN 0000).
Check that you are at least one metre away
from other electrical equipment to avoid
interference when registering.
•
•
•
•
•
•
icon flashes
The batteries are low, place the handset on
the base/charger to recharge.
•
icon not scrolling
Buzzing noise on my phone or on other
electrical equipment nearby
Try cleaning the charging contacts.
Check that the mains power is correctly
connected.
•
•
Sometimes your BT Freestyle 350 can
interfere with other electrical equipment if it
is placed too close. It is recommended that
you place your BT Freestyle 350 at least one
metre away from electrical appliances or
metal obstructions to avoid any risk of
interference.
•
You hear the busy tone when you press
Make sure the handset is in range of the base.
Another handset registered to your BT
Freestyle 350 base may be on the line.
•
•
No Caller Display number/name displayed
Have you subscribed to a Caller Display
service from your network provider?
•
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Help
67
Possible problems with text
messaging
Cannot receive text
You will not be able to receive text messages
until you have first sent a message. The first
message sent registers you with the text service.
More than one text messaging product is
plugged into the line. Remove other products.
Check service centre number is correct.
Ensure you have subscribed to a Caller
Display service and that it is active. You can
check this by noting if your phone displays
your caller’s number when you receive an
incoming call.
If you are using personal user areas please
ensure you have given people your user area
number and that they are entering it to the
end of your telephone number when
sending you a text message.
•
•
Text messages cannot be sent and screen
displays Message Sending Failed
The base station power supply or telephone
line cord might not be properly connected.
Check that the base station power supply is
plugged into the mains socket and switched
on and that the telephone is plugged into
the telephone wall socket.
There might be a fault on the line. Check
your telephone line is working properly.
You might have deleted the server number in
error. See page 34 for instructions on how to
enter the number.
•
•
•
•
•
•
•
Cannot send text
Text has previously been sent and received
but you are now only receiving voice spoken
text messages, from number 0845 6021111.
This may be due to your line being
de-registered at the text service centre.
All you need to do is text RESET and send it
to 00000. You will receive a confirmation
message back. This assumes that your Caller
Display service is active and working on your
line. Messages sent to 00000 are free.
Check service centre number is correct
including 1470P prefix (this is for BT lines. If
you have another network provider please
check the prefix number with them). In order
to send and receive text messages you must
not withhold your number. If you normally
withhold your number the 1470 prefix
presents your number for you.
•
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
68
Help
Further help for text queries on BT lines
BT Residential customers – call 151, choose
option 2, when prompted by the Fault
Management Service select option 2, enter
your phone number on the handset and wait
to speak to a customer adviser.
BT Business Customers – call 152, choose
option 2, when prompted by the Fault
Management Service select option 2, enter
your phone number on the handset and wait
to speak to a customer adviser.
, 1 # Opt out from receiving voice text
messages.
•
•
•
# 1 # Turns off the opt out option.
, 2 , Turns on permanent voice text
message delivery to your phone.
All incoming text is delivered as
voice text.
# 2 # Turns off permanent voice text
message delivery.
For other telephone service providers please
contact their customer services.
4. Press OK.
5. Enter 00000 and press OK.
6. Send messageis highlighted. Press OK.
The display shows Message transfer.
Other functions available from
the text messaging service
By sending the following commands to the
BT text self-administration facility you can
control functions and capabilities in your text
phone and the way messages are handled.
If you are sending a message from a fixed
line phone to another fixed line phone
, 3 # Forces a message you send to be
delivered as a voice text even though
the recipient may have a text enabled
phone and usually receives written
text. This command is inserted at the
start of the message and applies only
to that message, e.g. * 3 # ‘Hello I will
be home late’.
1. Press Menu, scroll left to SMS messages
menu and press OK.
2. Write messageis displayed. Press OK.
3. Use the keypad to enter in the following
commands (depending upon what you want
to do):
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Help
69
If you are sending a message from a fixed
line phone and require a status report
, 3 # Will allow a status report to be sent
back to you when you have sent a
message to confirm delivery.
, 0 # at the start of your text message.
Write the message and send it.
You will receive a reply text back to
your phone giving the status report
for that message.
You keep hearing an error beep
You have pressed the wrong button in a
sequence. Check the prompts in the display
or refer to instructions in this user guide.
•
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
70
General information
IMPORTANT
Connecting to a switchboard
This equipment is not designed for making
emergency telephone calls when the power fails.
Alternative arrangements should be made for
access to emergency services.
Switchboard compatibility
This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards, which support tone dialling
and timed break recall. If in doubt please consult your
network service provider.
Replacing the handset batteries
After a time, you may find that the handset batteries
are running out of charge more quickly. This is a
standard sign of wear and the batteries will need
replacing.
Dialling mode
Your BT Freestyle 350 is set to tone dialling. Some
switchboards may require pulse dialling. To change
the dialling mode, see Dial mode on page 44.
1. Push the battery compartment cover in the direction
the arrow shows and lift off.
Further base settings relating to switchboard
compatibility can also be found on pages 44 & 45.
2. Take out the old batteries and replace with 2 new AAA
NiMH batteries.
3. Push the battery compartment cover back on until it
clicks into place.
Safety
•
Only use the power supply included with the product.
Using an unauthorised power supply will invalidate
your guarantee and may damage the telephone.
The item code for the mains power supply is 030649.
If you have purchased a multiple pack the item code
for the charger mains power supply is 030648.
New batteries should be rechargeable: Nickel Metal
Hydride (NiMH), size AAA, capacity 750mAh.
Spare rechargeable batteries are available from the
BT Freestyle Helpdesk 0870 605 8047.
WARNING
•
•
Use only the approved rechargeable batteries
supplied. Spare rechargeable batteries are available
from the BT Freestyle Helpdesk on 0870 240 3962.
Do not immerse batteries in water or throw them into
a fire, or dispose of them with ordinary domestic
refuse. BT accepts no responsibility for damage
caused to your BT Freestyle 350 by using any other
types of batteries.
Do not open the handset (except to replace the
handset batteries) or the base. This could expose you
to high voltages or other risks. Contact the Helpdesk
on 0870 240 3962 for all repairs.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
General information
71
•
•
•
If the keypad lock is switched on, it is possible to
make calls to the emergency numbers (999/112).
•
•
Do not stand your product on carpets or other
surfaces which generate fibres, or place it in locations
preventing the free flow of air over its surfaces.
Radio signal transmitted between the handset and
base may cause interference to hearing aids.
Do not submerge any part of your product in water
and do not use it in damp or humid conditions, such
as bathrooms.
It is recommended that advice from a qualified expert
be sought before using this product in the vicinity of
emergency/intensive care medical equipment.
•
•
Do not expose your product to fire, explosive or other
hazardous conditions.
•
•
It is recommended that if you have a pacemaker
fitted you check with a medical expert before using
this product.
There is a slight chance your phone could be
damaged by an electrical storm. We recommend that
you unplug the power and telephone line cord during
an electrical storm.
Your product may interfere with other electrical
equipment, e.g. TV and radio sets, clock/alarms and
computers if placed too close. It is recommended that
you place your product at least one metre away from
such appliances to minimise any risk of interference.
Product disposal instructions
The symbol shown here and on the product
means that the product is classed as Electrical
or Electronic Equipment and should not be disposed
with other household or commercial waste at the
end of its working life.
•
Never dispose of batteries in a fire. There is a serious
risk of explosion and/or the release of toxic chemicals.
Cleaning
Clean the handset and base (or charger) with a damp
(not wet) cloth, or an anti-static wipe. Never use
household polish as this will damage the product.
Never use a dry cloth as this may cause a static shock.
The Waste of Electrical and Electronic Equipment
(WEEE) Directive (2002/96/EC) has been put in place
to recycle products using best available recovery and
recycling techniques to minimise the impact on the
environment, treat any hazardous substances and
avoid the increasing landfill.
Environmental
•
•
Do not expose to direct sunlight.
Product disposal instructions for residential users
The handset may become warm when the batteries
are being charged or during prolonged periods of use.
This is normal. However, we recommend that to avoid
damage you do not place the product on
antique/veneered wood.
When you have no further use for it, please remove
any batteries and dispose of them and the product as
per your local authority’s recycling processes.
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
72
General information
For more information please contact your local authority
or the retailer where the product was purchased.
Guarantee
Your BT Freestyle 350 is guaranteed for a period of
12 months from the date of purchase.
Product disposal instructions for business users
Subject to the terms listed below, the guarantee will
provide for the repair of, or at BT’s or its agent’s
discretion the option to replace the BT Freestyle 350,
or any component thereof, (other than batteries),
which is identified as faulty or below standard, or as a
result of inferior workmanship of materials. Products
over 28 days old from the date of purchase may be
replaced with a refurbished or repaired product.
Business users should contact their suppliers and
check the terms and conditions of the purchase
contract and ensure that this product is not mixed
with other commercial waste for disposal.
Technical information
How many telephones can I have?
The conditions of this guarantee are:
All items of telephone equipment have a Ringer
Equivalence Number (REN), which is used to calculate
the number of items which may be connected to any
one telephone line.
•
The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
•
•
Proof of purchase is required.
Your BT Freestyle 350 has a REN of 1. A total REN of
4 is allowed. If the total REN of 4 is exceeded, the
telephones may not ring. With different telephone
types there is no guarantee of ringing, even when the
REN is less than 4.
The equipment is returned to BT or its agent as
instructed.
•
This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
Any additional handsets and chargers that you
register have a REN of 0.
•
This guarantee does not affect your statutory rights.
R&TTE Directive
This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive
1999/5/EC.
Within the 12 month guarantee period:
Prior to returning your product, please read the
Help section beginning on page 65 or contact
the Helpdesk on 0870 240 3962 or email
[email protected] for assistance. In the
unlikely event of a defect occurring, please follow the
Helpdesk’s instructions for replacement or repair.
The Declaration of Conformance for the BT Freestyle
350 is available from the Helpdesk on 0870 240
3962 or [email protected]
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
General information
73
Outside of the 12 month guarantee period:
For your records
If your product needs repair after the guarantee period
has ended, the repair must meet the approval
Date of purchase:
requirements for connection to the telephone network.
We recommend that you contact BT’s approved repair
agent Helpdesk Solutions on 0870 204 5029 or a
local qualified repairer.
Place of purchase:
Serial number:
Returning your product
If the Helpline is unable to remedy your problem they
will ask you to return the product. Where possible,
pack the product in its original packaging. Please
remember to include all parts, including the line
cords, power supply units and the original batteries.
Please note that we cannot take responsibility for
goods damaged in transit. Please obtain and keep
proof of posting from the Post Office or other carrier.
For guarantee purposes proof of purchase is required
so please keep your receipt.
Enter your base PIN here:
[
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(See page 45 for more information)
If you experience any problems, please call the Helpline on 0870 240 3962 or email [email protected]
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
Offices worldwide
The services described in this publication are subject to availability
and may be modified from time to time. Services and equipment
are provided subject to British Telecommunications plc’s respective
standard conditions of contract. Nothing in this publication forms
any part of any contract.
© British Telecommunications plc 2007.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed and produced by The Art & Design Partnership Ltd.
Printed in China
BT Freestyle 350 (01/07) Issue 2 Ed1
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