BT DIVERSE 6250 User Manual

BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
User Guide  
BT DIVERSE 6250  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
Got everything?  
This User Guide provides you with all  
the information you need to get the  
most from your phone.  
BT Diverse 6200  
handset  
BT Diverse 6250 base  
Mains power adaptor  
Telephone line cord  
Belt clip  
You must first set up your machine  
before you can use it. This doesn’t  
take long as it is easy to do. Just  
follow the simple instructions on the  
next few pages.  
Headset  
2 x AAA rechargeable  
batteries  
If you have purchased  
a BT Diverse 6250  
multiple pack you will  
also have the following  
for each additional  
handset:  
Need help?  
If you have any problems setting up or using your  
BT Diverse 6250, contact the Helpline on 0870 240  
3962 or email [email protected]  
Alternatively, you may find the answer in ‘Help’ at the  
back of this guide.  
BT Diverse 6200 charger  
2 x AAA NiMH  
rechargeable batteries  
Hearing aid?  
Mains power adaptor for  
the charger  
Please note that the BT Diverse 6250 works by sending  
radio signals between the base and handset. These  
signals may interfere with some hearing aids, causing a  
humming noise.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
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In this guide  
Getting started . . . . . . . . . . . . . . . . . .8  
Location . . . . . . . . . . . . . . . . . . . . . . .8  
Setting up . . . . . . . . . . . . . . . . . . . . . .8  
Battery low warning . . . . . . . . . . . . . . .9  
Directory . . . . . . . . . . . . . . . . . . . . . . .22  
Open the directory . . . . . . . . . . . . . . .23  
Entering names . . . . . . . . . . . . . . . . . .23  
Writing tips . . . . . . . . . . . . . . . . . . . . .23  
Character map . . . . . . . . . . . . . . . . . .24  
New directory entry . . . . . . . . . . . . . . .24  
Insert a pause into a directory entry . . .25  
Dial from the directory . . . . . . . . . . . .25  
View a directory entry . . . . . . . . . . . . .25  
Copy an entry to another handset . . . .26  
Copy the entire directory to  
Getting to know your phone . . . . . . .12  
Handset . . . . . . . . . . . . . . . . . . . . . . .12  
Main display icons . . . . . . . . . . . . . . . .13  
Base . . . . . . . . . . . . . . . . . . . . . . . . . .14  
Navigating the menus . . . . . . . . . . . . .15  
Menu map . . . . . . . . . . . . . . . . . . . . . .16  
another handset . . . . . . . . . . . . . . . . .26  
Edit an entry . . . . . . . . . . . . . . . . . . . .27  
Delete an entry . . . . . . . . . . . . . . . . . .27  
Delete the entire directory . . . . . . . . . .28  
Copy to/from SIM card . . . . . . . . . . . . .28  
Internal calls . . . . . . . . . . . . . . . . . . . .29  
Call another handset . . . . . . . . . . . . . .30  
Transfer a call to another handset . . . .30  
Put a caller on hold and call  
Using your phone . . . . . . . . . . . . . . . .17  
Switch handset on and off . . . . . . . . . .17  
Handset ringer on/off . . . . . . . . . . . . .17  
Making calls . . . . . . . . . . . . . . . . . . . .17  
Handsfree . . . . . . . . . . . . . . . . . . . . . .18  
Headset . . . . . . . . . . . . . . . . . . . . . . .18  
Volume . . . . . . . . . . . . . . . . . . . . . . . .19  
Secrecy . . . . . . . . . . . . . . . . . . . . . . . .19  
Redial . . . . . . . . . . . . . . . . . . . . . . . . .19  
Keypad lock . . . . . . . . . . . . . . . . . . . . .21  
Quick access to messages . . . . . . . . . .21  
SMS text messages . . . . . . . . . . . . . . .21  
Messages on the  
another handset . . . . . . . . . . . . . . . . .30  
Conference call . . . . . . . . . . . . . . . . . .31  
Caller Display . . . . . . . . . . . . . . . . . .32  
Calls list . . . . . . . . . . . . . . . . . . . . . . .32  
View the calls list . . . . . . . . . . . . . . . . .32  
Dial from the calls list . . . . . . . . . . . . .33  
answering machine . . . . . . . . . . . . . . .22  
Calls . . . . . . . . . . . . . . . . . . . . . . . . . .22  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
In this guide  
5
Copy a number to the directory . . . . . .33  
Read, edit and send  
Delete an entry in the calls list . . . . . . .33  
Delete the entire calls list . . . . . . . . . .34  
draft SMS messages . . . . . . . . . . . . . .44  
Reading SMS text messages . . . . . . . .45  
SMS Alert . . . . . . . . . . . . . . . . . . . . . .46  
SMS Service Centre numbers . . . . . . . .46  
Adding or changing  
SMS Service Centre numbers . . . . . . . .47  
Select a Send Service Centre number . .47  
SMS User Areas . . . . . . . . . . . . . . . . . .48  
Setting up a user area . . . . . . . . . . . . .48  
Send a text to an SMS user area . . . . .49  
Open an SMS user area . . . . . . . . . . . .49  
BT Calling Features . . . . . . . . . . . . . .35  
BT Directory Enquiries . . . . . . . . . . . . .35  
Call Divert On . . . . . . . . . . . . . . . . . . .35  
Call Divert Off . . . . . . . . . . . . . . . . . . .36  
Check Divert . . . . . . . . . . . . . . . . . . . .36  
Call Waiting On . . . . . . . . . . . . . . . . . .36  
Call Waiting Off . . . . . . . . . . . . . . . . . .36  
Check Call Waiting . . . . . . . . . . . . . . .37  
BT Helpdesk . . . . . . . . . . . . . . . . . . . .37  
Handset settings . . . . . . . . . . . . . . . .50  
Ringer melody and volume . . . . . . . . .50  
Screen font and contrast . . . . . . . . . . .50  
Handset name . . . . . . . . . . . . . . . . . .51  
Handset beeps . . . . . . . . . . . . . . . . . .52  
Auto talk . . . . . . . . . . . . . . . . . . . . . . .52  
Select base . . . . . . . . . . . . . . . . . . . . .53  
SMS text messages . . . . . . . . . . . . . .38  
Subscribe to SMS service . . . . . . . . . . .38  
Cost of fixed line service . . . . . . . . . . .39  
Send an SMS text message . . . . . . . . .39  
Receiving a call while writing a text . . .40  
Sent messages in the Outbox . . . . . . .41  
Saved messages in the Drafts folder . .41  
Entering text . . . . . . . . . . . . . . . . . . . .41  
Special characters . . . . . . . . . . . . . . . .41  
Writing tips . . . . . . . . . . . . . . . . . . . . .42  
SMS templates . . . . . . . . . . . . . . . . . .42  
Edit SMS template . . . . . . . . . . . . . . . .43  
Delete SMS template . . . . . . . . . . . . . .43  
Base settings . . . . . . . . . . . . . . . . . . .54  
Ringer melody and volume . . . . . . . . .54  
Dialling mode . . . . . . . . . . . . . . . . . . .54  
Music on hold . . . . . . . . . . . . . . . . . . .55  
System PIN . . . . . . . . . . . . . . . . . . . . .55  
Repeater mode . . . . . . . . . . . . . . . . . .56  
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In this guide  
Calendar/Clock . . . . . . . . . . . . . . . . . .57  
Appointment reminder . . . . . . . . . . . .57  
Alarm . . . . . . . . . . . . . . . . . . . . . . . . .58  
Time & Date . . . . . . . . . . . . . . . . . . . .59  
Switch on/off . . . . . . . . . . . . . . . . . . . .69  
Loudspeaker volume . . . . . . . . . . . . . .69  
Message indicator . . . . . . . . . . . . . . . .70  
Play, repeat, skip, delete . . . . . . . . . . .70  
Remote access . . . . . . . . . . . . . . . . . .71  
Security PIN . . . . . . . . . . . . . . . . . . . .71  
Switch on answering machine  
remotely . . . . . . . . . . . . . . . . . . . . . . .71  
Time saver . . . . . . . . . . . . . . . . . . . . .71  
Operating your answering machine  
Answering machine . . . . . . . . . . . . . .60  
Date and time . . . . . . . . . . . . . . . . . . .60  
Operating from a handset . . . . . . . . . .61  
Switch on/off . . . . . . . . . . . . . . . . . . . .61  
Outgoing messages . . . . . . . . . . . . . . .61  
Answer & Record . . . . . . . . . . . . . . . . .62  
Answer Only . . . . . . . . . . . . . . . . . . . .62  
Record your own outgoing message . . .62  
Play outgoing message . . . . . . . . . . . .63  
Answer delay . . . . . . . . . . . . . . . . . . . .64  
Audible message alert . . . . . . . . . . . . .64  
New message display . . . . . . . . . . . . . .64  
Quick access to your messages . . . . . .65  
Play, pause, delete, volume . . . . . . . . .65  
Delete all messages . . . . . . . . . . . . . . .66  
Record a memo . . . . . . . . . . . . . . . . . .66  
Call screening with a handset . . . . . . . .67  
Call screening at the base . . . . . . . . . .67  
Answering machine settings . . . . . . . .68  
Memory full . . . . . . . . . . . . . . . . . . . . .69  
Operating the answering machine  
from another phone . . . . . . . . . . . . . . .72  
Message indicator . . . . . . . . . . . . . . . .73  
Additional handsets and bases . . . . . .74  
Registering additional handsets . . . . . .74  
Register a new BT Diverse 6200  
handset to your BT Diverse 6250  
base . . . . . . . . . . . . . . . . . . . . . . . . . .74  
Register your handset to  
another base . . . . . . . . . . . . . . . . . . . .75  
Select a base . . . . . . . . . . . . . . . . . . . .76  
De-register handset . . . . . . . . . . . . . . .76  
Help . . . . . . . . . . . . . . . . . . . . . . . . . .77  
Helpline . . . . . . . . . . . . . . . . . . . . . . .81  
For your records . . . . . . . . . . . . . . . . .82  
at the base . . . . . . . . . . . . . . . . . . . . .69  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
In this guide  
7
General information . . . . . . . . . . . . . .83  
Safety . . . . . . . . . . . . . . . . . . . . . . . . .83  
Cleaning . . . . . . . . . . . . . . . . . . . . . . .84  
Environmental . . . . . . . . . . . . . . . . . . .84  
Connecting to a switchboard . . . . . . . .85  
Guarantee . . . . . . . . . . . . . . . . . . . . . .85  
Additional/Replacement items . . . . . . .87  
How many telephones can you have? . .87  
R&TTE . . . . . . . . . . . . . . . . . . . . . . . .87  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
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Getting started  
WARNING  
Location  
Do not place your BT Diverse 6250  
in the bathroom or other humid  
areas.  
You need to place your BT Diverse 6250 base close  
enough to a mains power and telephone socket so that  
the cables will reach.  
Handset range  
The BT Diverse 6250 has a range  
of 300 metres outdoors when there  
is a clear line of sight between the  
base and the handset. When there  
is no clear line of sight between the  
base and the handset, e.g. base  
indoors and handset either indoors  
or outdoors, the range could be  
reduced to 50 metres. Thick stone  
walls can severely affect the range.  
Make sure it is at least 1 metre away from other electrical  
appliances to avoid interference.  
Your BT Diverse 6250 works by sending radio signals  
between the handset and base. The strength of the  
signal depends on where you site the base. Putting it as  
high as possible ensures the best signal.  
Signal strength  
The  
symbol on your handset  
Setting up  
screen indicates when you are in  
range. When you are out of range,  
it flashes and the screen displays  
SEARCHING and there is a beep,  
you are out of range.  
1. Plug the mains power adaptor into the power socket on  
the underside of the base. Plug the other end into the  
mains socket. The Power/In Use and message indicator  
lights up.  
IMPORTANT  
Do not connect the telephone line  
until at least one of the handsets is  
fully charged.  
The base station must be plugged  
into the mains power at all times.  
Which socket?  
Power socket  
Telephone line socket  
Power adaptor cable  
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Getting started  
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Battery low warning  
When the batteries need  
recharging, the handset beeps and  
the display shows  
2. Batteries will come inserted in the battery compartment.  
Pull the plastic tag as instructed to activate the batteries.  
.
3. Charge the handset batteries for at least 16 hours by  
placing the handset on the base. The screen shows the  
battery icon filling up.  
Battery level  
The battery symbol shows the  
current level  
4. Connect the telephone line cord to the base and plug the  
other end into the wall socket.  
Battery performance  
To keep your batteries in the best  
condition, leave the handset off  
the base for a few hours at a time  
(after the initial 16 hour charge).  
Running the batteries right down  
at least once a week will help them  
last as long as possible.  
On a full charge, your BT Diverse  
6250 handset gives up to 13 hours  
talk time or up to 170 hours  
standby.  
Telephone line cord  
The charge capacity of  
rechargeable batteries will reduce  
with time as they wear out, giving  
the handset less talk/standby time.  
Eventually they will need to be  
replaced  
Your BT Diverse 6250 is ready for use.  
Batteries and handset may  
become warm during charging.  
This is normal.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
10  
Getting started  
Under no circumstances use non-  
rechargeable batteries. Only use  
NiMH rechargeable batteries with  
a recommended capacity of  
750mAh. Using inappropriate  
batteries will invalidate your  
guarantee and may damage the  
telephone.  
Providing you have subscribed to your network’s Caller  
Display service, the day and time is automatically set  
when you receive your first incoming call.  
However, you can also set the day and time manually,  
see page 59.  
Helpline  
If you are having any difficulties  
setting up or using your BT Diverse  
6250, please call the BT Diverse  
Helpline on 0870 240 3962 or email  
BT Diverse 6250 multiple pack  
owners only  
Location  
You need to place your BT Diverse 6250 charger close  
enough to a mains power socket so that the cable will  
reach.  
Setting up the charger  
1. Plug the power adaptor cable into the underside of the  
charger.  
Power adaptor cable  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
Getting started  
11  
2. Plug the power adaptor into the mains wall socket and  
switch the power on.  
3. Install the 2 x AAA rechargeable batteries supplied into  
the handset.  
4. Place the handset in the charger and charge the handset  
for at least 16 hours.  
Follow instructions on page 74 for registering additional  
handsets to the BT Diverse 6250 base.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
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Getting to know your phone  
Handset  
Display  
LED  
Shows the status of your handset.  
When you have missed calls, the  
missed calls LED flashes and the  
screen tells you there are new calls  
in the calls list,page 32.  
Menu/Options  
Opens the menu, page 15.  
Selects on screen options.  
Navigation  
Lets you redial numbers, page 19,  
open your text message inbox,  
page 44, make internal calls, page  
29, open the Calls list, page 32  
and adjust the volume during a  
call, page 19.  
Talk/Handsfree  
Press to make a call, page 17.  
Also used for Handsfree calling,  
page 18.  
Directory/Options  
Keypad  
Opens the directory, page 23  
Selects on screen options.  
R. Recall  
For use with switchboards and  
certain network services.  
End  
Press to end calls.  
Also lets you exit from menu.  
Headset socket  
Lets you plug in a headset,  
page 18.  
BT  
Quick access to a range of  
BT Calling Features, page 32.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
Getting to know your phone  
13  
Main display icons  
Answering machine on.  
Handset ringer off.  
Angled – during a call  
Moving – incoming call  
or caller on hold.  
In range. Flashes when  
you are out of range.  
Handset 3  
Shows current battery level.  
Keypad lock on.  
13:33  
Menu Names  
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14  
Getting to know your phone  
Base  
On/Off/Ans  
Power/In Use  
indicator  
On when the  
power  
Switches your  
answering machine  
on/off, page 69.  
is connected.  
Flashes when line  
is in use.  
Find  
Rings all registered  
handsets, so you  
can find them.  
SIM reader  
Insert a SIM card for  
copying numbers/  
names to the  
Used to register  
additional  
handsets.  
directory, page 28.  
2
Vol + –  
Adjust the speaker  
volume, page 69.  
Skip <  
Press once to  
repeat current  
message, press  
again to play the  
previous message,  
page 70.  
Play  
Message Counter  
Shows the number  
of messages on  
your answering  
machine.  
Stop  
Press to stop  
playback or cancel  
the current  
function, page 70.  
Del  
Press to delete  
messages.  
Skip >  
Press once to play  
the next message,  
page 70.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
Getting to know your phone  
15  
Navigating the menus…  
Your BT Diverse 6250 has a menu system which is easy  
to use. Each menu leads to a list of options. Have a look  
at the menu map on the following page.  
Press MENU to open the main menu and use the  
navigation button to scroll up or down to the menu you  
want. Press the OK option button to access the features  
in the menu.  
… and selecting menu options  
Once the menu list you want is open, use the navigation  
button to scroll up or down through the options then  
press OK to select the option you want. For example, to  
adjust the handset ringer melody for external calls:  
1. Press MENU then scroll DOWN to HANDSETSETTINGS  
and press OK. Display shows RINGER.  
2. Press OK. Display highlights EXTERNAL.  
Navigate RIGHT or LEFT to display and hear the option.  
Press SAVE to confirm.  
Go back one level  
You can go back to the previous menu level at any time  
by pressing the BACK option button.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
16  
Getting to know your phone  
Exit menu  
If you want to exit a menu or the directory, either press  
END until the display returns to standby, or press BACK  
until the standby screen appears.  
Menu map  
Names  
SMS  
Messages  
Answer  
Machine  
Handset  
Settings  
Base Settings Calendar/  
Clock  
Registration  
New entry  
Show details  
Delete entry  
Edit entry  
Write  
messages  
Play messages Ringer  
Appointments Register  
Ringer  
Handset  
Delete  
Display  
Set Alarm  
Time/Date  
Dialling  
Inbox  
messages  
De-Register  
H/Set  
Handset name  
Keypad  
Music on hold  
System PIN  
Drafts  
Answer On/Off  
Record memo  
Outbox  
Copy entry  
Copy directory  
SIM copy  
Auto Talk  
Select Base  
Repeater  
mode  
Templates  
SMS Settings  
Outgoing  
message  
Answer  
Settings  
Delete all  
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Using your phone  
17  
Switch handset on and off  
Note  
Press the BACK options button to  
go back to the previous step in a  
menu. Or press END to cancel and  
return the phone to standby.  
1. Press and hold  
to switch the handset off.  
again to switch it back on.  
2. Press and hold  
Handset ringer on/off  
1. Press and hold  
to switch the handset ringer off.  
Display shows  
.
2. Press  
again to switch it back on.  
Making calls  
Call timer  
Your handset automatically times  
the duration of every external call.  
The time is shown during the call  
and for a few seconds after the call  
has ended.  
Make an external call  
1. Press , dial the number. The In Use light on the base  
flashes to indicate the line is in use.  
Preparatory dialling  
1. Enter the number first. If you make a mistake press  
CLEAR to delete. Press  
to dial.  
End a call  
1. Press  
or place the handset back on the base.  
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Using your phone  
Handsfree  
Handsfree lets you talk to your caller without holding the  
handset. It also enables other people in the room to listen  
to both sides of your conversation.  
1. Press  
twice. Display shows  
and you can hear the  
dial tone over the handset speaker. Dial the number.  
2. To switch the call back to the handset, press  
.
Headset  
1. Remove the rubber bung and plug the headset into the  
socket on the side of the handset.  
2. Make and receive calls as normal.  
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Using your phone  
19  
Volume  
1. During a call, press the navigation button UP or DOWN  
to increase or decrease the call volume.  
Secrecy  
When on a call, you can talk to someone in the same  
room without your caller hearing.  
1. During a call, press SECRECY. Display shows SECRECY  
ON. Your caller cannot hear you.  
2. Press OFF to resume your call.  
Redial  
You can redial any of the last ten numbers.  
Redial  
1. Press  
2. Scroll UP or DOWN to the number you want.  
3. Press to dial.  
. The last number dialled is displayed.  
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20  
Using your phone  
Delete a redial number  
1. Press  
. The last number dialled is displayed.  
Scroll UP or DOWN to the number you want.  
2. Press OPTIONS, DELETECALLis highlighted.  
3. Press OK. The number is deleted. Press  
to return  
to standby.  
Save a redial number  
You can save a number to the directory.  
1. Press  
. The last number dialled is displayed.  
Scroll UP or DOWN to the number you want.  
2. Press OPTIONS and scroll DOWN to SAVENUMBER.  
Press OK.  
3. Enter the NAME (see Entering names page 23).  
4. If necessary scroll DOWN to edit the NUMBER then  
press SAVE. is displayed and the message that the  
name/number is saved. Press  
to return to standby.  
Delete all redial numbers  
1. Press  
. The last number dialled is displayed.  
2. Press OPTIONS then scroll DOWN to DELETEALLCALLS  
and press OK. DELETEALLCALLS?is displayed.  
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Using your phone  
21  
3. Press YES to confirm or NO to cancel. Press the  
to  
return to standby.  
Keypad lock  
You can lock the keypad to prevent accidentally dialling  
numbers while carrying it around.  
1. Press and hold  
until you hear a beep.  
Screen shows KEYPADLOCKED.  
2. To unlock the keypad, press UNLOCK then  
.
Display shows KEYPADUNLOCKED.  
Quick access to messages  
When the screen shows you have new CALLS or SMS,  
press on the navigation button to see details of new  
missed calls and/or new text messages.  
New calls/SMS messages are indicated on all registered  
handsets until viewed.  
SMS Text messages  
1. Press  
. Screen highlights SMS. Press OK.  
2. Scroll UP or DOWN through the message list.  
Press READ to read the message.  
3. Press BACK to return to the previous menu.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
22  
Using your phone  
Messages on the answering machine  
1. Press  
. Screen highlights SMS.  
2. Scroll DOWN to MESSAGES. Press OK.  
3. Message playback will begin. Use  
through the speaker.  
to hear messages  
4. If required, press PAUSE or DELETE.  
5. You can skip to the next message by pressing RIGHT.  
One press of LEFT will play a message again and two  
quick presses of LEFT will skip back to the previous  
message.  
Calls  
1. Press  
. Screen highlights SMS.  
2. Scroll DOWN to CALLS. Press OK.  
3. Scroll UP or DOWN through the calls list.  
4. Press BACK to return to the previous menu.  
Directory  
You can store up to 100 names and numbers in the  
directory. Names can be up to 16 characters long and  
numbers up to 24 digits long.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
Using your phone  
23  
Open the directory  
1. Press NAMES. Stored entries are displayed alphabetically.  
Entering names  
Use the keypad letters to enter names, e.g. to store  
TOM:  
Press  
Press  
Press  
once to enter T  
three times to enter O  
once to enter M  
.
.
.
Writing tips  
If you make a mistake, press CLEAR to delete the last  
character or digit.  
Press  
once to insert a space.  
Your phone is set to insert the first letter of a name as an  
upper case letter. The rest will be in lower case.  
Press  
to set lower case or upper case letters.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
24  
Using your phone  
Character map  
Button Upper case  
Space 0 + & _ $ £ € ¥ < > = # *  
. , ’ ? ! ” 1 - ( ) @ / : ;  
A B C 2 Ä À Á Â Ã Å Æ Ç  
D E F 3 È É Ë Ê  
Lower case  
Space 0 + & _ $ £ € ¥ < > = # *  
. , ’ ? ! ” 1 - ( ) @ / : ;  
a b c 2 ä à á â ã å æ ç  
d e f 3 è é ë ê  
G H I 4 Ì Í Î Ï  
g h i 4 ì í î ï  
J K L 5  
j k l 5  
M N O 6 Ö Ò Ó Ô Õ Ø Ñ  
m n o 6 ö ò ó ô õ ø ñ  
^
^
P Q R S 7 ß S  
p q r s 7 ß s  
T U V 8 Ü Ù Ú Û  
t u v 8 ü ù ú û  
^
^
`
W X Y Z 9 YZ  
w y x z 9 y` z  
Abc ABC / ABC abc / abc Abc Abc ABC / ABC abc / abc Abc  
New directory entry  
1. Press NAMES then OPTIONS. Display shows NEWENTRY.  
Press OK.  
2. Use the keypad to enter the name then scroll DOWN.  
3. Enter the number, scroll DOWN.  
4. Enter the ringtone you want to assign to the directory  
entry by pressing LEFT or RIGHT on the navigation  
button.  
5. Press SAVE, the entry is shown in the directory.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
Using your phone  
25  
6. To add another entry, press OPTIONS or press  
to  
return to standby.  
Insert a pause into a directory entry  
You may need to do this if your BT Diverse 6250 is  
connected to a switchboard.  
1. When entering a number, usually after entering the  
switchboard access code (e.g. 9) press and hold  
Pappears in the display.  
until  
Dial from the directory  
1. Press NAMES then scroll UP or DOWN to the entry you  
want.  
2. Alternatively, press NAMES then enter the first letter of  
the name you want. E.g. for Emma, press  
twice to  
display names beginning with E, then scroll to the name  
you want.  
3. Press  
. The number is displayed and dialled.  
View a directory entry  
1. Press NAMES and scroll DOWN to the entry you want  
then press OPTIONS.  
2. Scroll DOWN to SHOWDETAILSand press OK.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
26  
Using your phone  
3. The name, number and ringtone are displayed.  
4. Press to return to standby.  
Copy an entry to another handset  
1. Press NAMES and scroll DOWN to the entry you want  
then press OPTIONS.  
2. Scroll DOWN to COPYENTRYand press OK.  
3. Enter the number of the handset you want to copy the  
entry to then press OK. Screen shows COPYINGTO  
HANDSETX.  
4. At the receiving handset the screen shows RECEIVE  
DIRECTORYENTRY?Press YES.  
5. The receiving handset screen shows COPYINGFROM  
HANDSETX.  
IMPORTANT  
Copy the entire directory to another handset  
1. Press NAMES then OPTIONS.  
Copying an entire directory will  
replace any existing entries stored  
in the receiving handset.  
2. Scroll DOWN to COPYDIRECTORYand press OK.  
3. Enter the number of the handset you want to copy the  
entry to then press OK. Screen shows COPYINGTO  
HANDSETX.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
Using your phone  
27  
4. At the receiving handset the screen shows REPLACE  
Directory full  
If you are copying a directory  
entry to another handset and the  
directory memory is full the  
receiving handset screen shows  
DIRECTORYFULLand the sending  
handset shows COPYDIRECTORY  
ENTRYFAILED.  
DIRECTORY?Press YES.  
5. The receiving handset screen shows COPYINGFROM  
HANDSETX.  
Edit an entry  
1. Press NAMES and scroll DOWN to the entry you want  
then press OPTIONS.  
2. Scroll DOWN to EDITENTRYand press OK, and press  
CLEAR to edit characters or numbers.  
3. Use the keypad to edit the name then scroll DOWN to  
the number and edit the number.  
4. Press SAVE.  
5. Press  
to return to standby.  
Delete an entry  
1. Press NAMES and scroll DOWN to the entry you want  
then press OPTIONS.  
2. Scroll DOWN to DELETEENTRYand press OK.  
3. DELETEX?is displayed. Press YES to delete or NO to  
cancel.  
4. Press  
to return to standby.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
28  
Using your phone  
Delete the entire directory  
1. Press NAMES then press OPTIONS.  
2. Scroll DOWN to DELETEALLand press OK.  
3. DELETEALLENTRIES?is displayed. Press YES to delete  
or NO to cancel.  
4. Press  
to return to standby.  
If a copied name has more than 16  
characters, your BT Diverse 6250  
will store the first 16 characters only.  
Copy SIM  
Copy entries to and from compatible mobile phone SIM  
cards. Copied entries are added to any existing entries  
that have been stored. You can accept or reject each  
entry until your directory is full.  
If the copied entry has more than  
24 digits, your BT Diverse 6250  
will store the first 24 digits only.  
If you have problems copying  
directory entries from your SIM onto  
the BT Diverse 6250 place the SIM  
back into your mobile and confirm  
that the directory entries are stored  
on the SIM and not within the  
mobile handset directory. If this is  
not the case then you will need to  
copy the entries from your mobile  
handset directory onto the SIM.  
Refer to your mobile user guide for  
details. Note: sometimes the mobile  
handset directory entries will appear  
differently when they are copied to  
the SIM, with the name being  
Copy to or from a SIM card  
1. Insert the SIM card into the SIM READER slot on the  
base.  
appended with a number, e.g.Tom 1.  
2. Press NAMES then OPTIONS.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
Using your phone  
29  
3. Scroll DOWN to SIMCOPYand press OK.  
4. Enter the SIM Card PIN and press OK.  
The screen displays SIMTOPHONE/PHONETOSIM.  
If handset directory is empty, the  
screen only shows SIMTOPHONE.  
If no SIM card is inserted INSERT  
SIMCARDTOBASEis displayed on  
the screen.  
If copying to the SIM Card, scroll DOWN to highlight  
PHONETOSIM.  
5. Press OK. The list of directory names is displayed.  
Scroll UP or DOWN to the entry you want and press  
OPTIONS.  
6. Screen shows COPYENTRY/COPYALL. Use UP or DOWN  
to highlight the option you want and press OK.  
7. If selecting a single entry, the screen shows NAMECOPIED.  
If you enter the wrong PIN twice,  
SIMPINERRORis displayed and  
the screen returns to standby.  
Check that you have the right SIM  
PIN. If you cannot find it, contact  
your mobile phone network for help.  
You can now select another entry.  
If copying all entries, each entry is displayed and copied  
until all entries are copied or the directory is full.  
Internal calls  
If you have more than one handset registered to your  
base, you can make internal calls and transfer calls  
between handsets.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
30  
Using your phone  
Call another handset  
1. Press  
. If you have two handsets, the other handset  
will ring. If you have more handsets, all available  
handsets are displayed. Scroll DOWN to highlight the  
handset you want and press OK.  
If the other handset is making an external call, the screen  
shows NOTAVAILABLE.  
Transfer a call to another handset  
1. During an external call, press  
hold.  
. Your caller is put on  
2. If you have two handsets, the other handset will ring.  
If you have more handsets, select the handset number  
you want to call and press OK.  
3. When the other handset answers, press END to transfer  
the call.  
Put a caller on hold and call another handset  
If music on hold is switched on, see page 55, your caller  
will hear musical tones while they are on hold.  
1. During an external call, press  
hold.  
. Your caller is put on  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
Using your phone  
31  
2. If you have two handsets, the other handset will ring.  
If you have more handsets, select the handset number  
you want to call and press OK.  
3. Press  
to switch back and forth between your external  
and internal callers.  
Conference call  
You can hold a 3-way conversation with an external caller  
and another handset user at the same time.  
1. During an external call, press  
hold.  
. Your caller is put on  
2. If you have two handsets, the other handset will ring.  
If you have more handsets, select the handset number  
you want to call and press OK.  
3. Press JOIN to speak to both callers together. The screen  
shows CONFERENCECALL.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
32  
Caller Display  
IMPORTANT  
If you subscribe to a Caller Display service, your handset  
shows who is calling (provided the number is not withheld,  
unavailable or is an international call).  
To use Caller Display you must first  
subscribe to your network provider’s  
Caller Display service. A quarterly  
fee is payable.  
If you have stored a name to go with the number in your  
handset directory, the name will be displayed instead.  
For more details on BT’s  
Calling Features, call BT free on  
0800 800 150.  
Calls list  
When you have missed calls, the  
missed calls LED flashes and the  
screen tells you there are new calls  
in the Calls list.  
The Calls list contains the telephone numbers of your last  
20 callers.  
If the same number rings you more  
than once, each call is stored in the  
calls list  
Whether you take a call or not, the caller’s details are  
stored in the Calls list. You can display, scroll through,  
dial and copy numbers in the list.  
If a call is received when the Calls list is full, then the  
oldest entry will be deleted automatically  
View the Calls list  
1. Press CALLS to open the Calls list.  
2. Display shows details of calls. Scroll UP or DOWN  
through the list.  
3. Press  
to return to standby.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
Caller Display  
33  
Dial from the Calls list  
1. Press CALLS to open the Calls list.  
2. Scroll DOWN to the name or number you want.  
3. Press  
to dial.  
Copy a number to the directory  
1. Press CALLS to open the Calls list.  
2. Scroll DOWN to the name or number you want.  
3. Press OPTIONS, scroll DOWN to SAVENUMBERand  
press OK.  
4. Enter the name. If necessary scroll DOWN to edit the  
number then press SAVE.  
5. Press  
to return to standby.  
Delete an entry in the Calls list  
1. Press CALLS to open the Calls list.  
2. Scroll DOWN to the name or number you want.  
3. Press OPTIONS, DELETECALLis highlighted. Press OK.  
Screen shows CALLDELETED.  
4. Press  
to return to standby.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
34  
Caller Display  
Delete the entire Calls list  
1. Press CALLS to open the Calls list.  
2. Press OPTIONS and scroll DOWN to DELETEALLCALLS.  
Press OK. DELETEALLCALLS?is displayed.  
3. Press YES to confirm or NO to cancel.  
4. Press  
to return to standby.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
BT Calling Features  
35  
By pressing the  
BT Diverse 6250 gives you easy access to a range of  
pre-stored BT Calling Features.  
button on the handset your  
The BT Calling Features works in  
exactly the same way as the main  
name and number directory and  
can store up to 10 entries.  
If you prefer, you can delete the  
pre-stored entries and replace  
them with your own numbers.  
New stored numbers are added  
to the end of the list.  
These are:  
BT Dir. Enquiries.  
Call Divert On.  
Call Divert Off.  
Check Divert.  
Call Waiting On.  
Call Waiting Off.  
Check Call Wait.  
BT Helpdesk.  
You can re-instate the original  
pre-stored numbers by resetting  
the handset.  
BT Directory Enquiries  
1. Press  
then  
.
Call Divert On  
Divert all incoming calls to another number of your choice.  
1. Press then scroll DOWN to CallDivertOnand  
press  
2. Follow the spoken instructions.  
.
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
36  
BT Calling Features  
Call Divert Off  
1. Press  
press  
then scroll DOWN to CALLDIVERTOFFand  
.
2. Listen for confirmation of your instructions.  
Check Divert  
1. Press  
press  
then scroll DOWN to CHECKDIVERTand  
.
2. Listen to hear the status of your Call Divert.  
Call Waiting On  
Call Waiting lets you know if another person is trying to  
contact you whilst on a call. If a second caller rings you  
will hear a beep in the handset. Providing you have Caller  
Display, the screen will show the caller’s details.  
1. Press  
press  
then scroll DOWN to CALLWAITINGONand  
.
2. Listen for confirmation of your instructions.  
Call Diversion services may allow  
other divert options. Check with  
your network provider for details.  
Call Waiting Off  
1. Press  
press  
then scroll DOWN to CALLWAITINGOFFand  
.
For further information, see the  
BT Calling Features User Guide  
supplied when you subscribe to the  
services of your choice.  
2. Listen for confirmation of your instructions.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
BT Calling Features  
37  
Check Call Waiting  
1. Press then scroll DOWN to CHECKCALLWAITINGand  
press  
If you are not connected to the  
BT network, some of these services  
may not be available. Please  
contact your Network Provider.  
.
2. Listen to hear the status of your Call Waiting.  
BT Helpdesk  
1. Press  
press  
then scroll DOWN to BTHELPDESKand  
.
2. The BT Helpdesk for this product will be automatically  
dialled.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
38  
SMS text messages  
SMS stands for Short Messaging  
Service  
Welcome to the BT Text Service on your BT Diverse 6250.  
The SMS service is provided by BT.  
IMPORTANT  
Your BT Diverse 6250 can send and receive messages  
to any mobile phone from participating mobile networks  
and compatible landline telephones in the UK.  
You must subscribe to your  
Network Provider’s Caller Display  
service so that you can use SMS  
text messaging. A quarterly fee may  
be payable, please contact your  
network provider for more details.  
The fixed line SMS service is provided under BT’s terms  
and conditions for telephone service. These can be found  
by visiting the BT.com website at:  
When you are using SMS text  
messaging you must not withhold  
your telephone number or the  
service will not allow you to connect.  
You may also send messages to  
landline phones that are NOT SMS  
compatible. Messages to non-  
compatible lines will be connected  
to voice text and delivered in  
spoken words to the telephone as  
a call. Please note that the  
Subscribe to the SMS service  
When you send your first SMS text message from your  
BT Diverse 6250 you will automatically be registered for  
the service.  
conversion can translate common  
abbreviations and smileys etc, but  
to ensure maximum clarity of  
message delivery, abbreviations etc  
should be used sparingly.  
On receipt of your first SMS through the service, the  
system will send you a welcome SMS message back.  
You may also register by sending the word ‘Register’ to  
00000 upon which you will receive a confirmation  
message.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
SMS text messages  
39  
Cost of the fixed line service  
There is no subscription charge (other than the  
subscription to Caller Display). Visit the BT.com website  
(www.bt.com) to find out how much it costs to send a  
text message (depends upon your call package).  
Send an SMS text message  
1. Press MENU, SMSMESSAGESis displayed, then OK.  
2. WRITEMESSAGEis highlighted, press OK. Use the keypad  
to write your message then press OPTIONS.  
3. You can now scroll UP or DOWN to choose between:  
SENDTO– press OK and either enter the number you  
want or press SEARCH to display your Directory then  
scroll to the entry you want. Now press OK. NUMBERis  
displayed, press SEND.  
SAVEMESSAGE– press OK to save a text in the Draft  
messages box for sending later.  
INSERTSYMBOL– press OK to display the choice of  
symbols. Scroll UP, DOWN, LEFT or RIGHT to the  
symbol you want and press USE. The symbol is added to  
your text at the cursor.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
40  
SMS text messages  
INSERTTEMPLATE– these are pre-stored messages.  
Press OK and scroll UP or DOWN to the template phrase  
you want and press USE. The template is added to your  
text at the cursor.  
A single text message can be up to  
160 characters. If your message is  
longer it will automatically be sent  
as linked messages. Up to 4  
messages can be linked together  
allowing up to 612 characters to  
be sent.  
4. When sending a message the display shows SENDING  
MESSAGE, and then, if the message is sent successfully,  
MESSAGESENT. The message is also automatically stored  
in your Outbox which holds up to the last five messages  
sent.  
If there is a problem after 3 attempts, the display shows  
MESSAGESENDINGFAILEDand the handset returns to  
standby. If you open the Outbox the message is marked  
NOTSENT.  
Receiving a call while writing a text  
1. If you are writing a text and you receive a call, the text  
is automatically stored in the Drafts folder.  
2. After the call, press MENU, SMSMESSAGESis highlighted,  
press OK and scroll DOWN to DRAFTS. Press OK.  
If necessary, scroll to your message then press READ.  
You can now continue writing your message.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
SMS text messages  
41  
Sent messages are stored in the Outbox  
All handsets use the same inbox,  
outbox and drafts folder.  
Your BT Diverse 6250’s outbox is like a redial list. It  
holds a copy of the last 5 messages sent. The newest  
messages replace the oldest messages in the outbox.  
Saved messages are stored in the Drafts folder  
If you want to save a message to complete and/or send  
later you can store it in the drafts folder. Your BT Diverse  
6250 can store up to 5 messages.  
Entering text  
You can enter a word by pressing each letter button a  
number of times to display the character you want on  
the screen.  
To write the word “Hello”, press  
.
Special characters  
When writing texts the 1 and 0 buttons let you add  
punctuation.  
.
,
?
!
$
1
£
-
(
)
@ /  
:
;
space  
0
+
& _  
¥
<
>
=
#
*
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
42  
SMS text messages  
Writing tips  
If you make a mistake, press CLEAR to delete the last  
character or digit to the left of the cursor.  
1. Press LEFT or RIGHT to move the cursor.  
2. Press  
once to insert a space.  
3. Press  
to switch between upper and lower case  
characters.  
Available characters are displayed at the bottom of the  
screen, keep pressing the button to scroll through the  
characters.  
The cursor automatically moves on to the next space  
after a couple of seconds.  
SMS templates  
To use a template, see Send an  
SMS text message, page 39.  
Use a template to add pre-set statements to make your  
texts easier to write.  
The templates are:  
Please call  
I’ll be there at  
What time will you be home?  
I’ll call you  
Happy Birthday!  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
SMS text messages  
43  
Edit SMS templates  
You can overwrite the existing templates with your own  
messages, up to 32 characters long.  
1. Press MENU, SMSMESSAGESis highlighted, press OK and  
scroll DOWN to TEMPLATESand press OK.  
2. The available templates are displayed. Scroll to the  
template you want and press OPTIONS.  
3. EDITis highlighted, press OK. Press CLEAR to delete  
characters then enter your own template and press  
SAVE. You can now insert the new template into any  
text message.  
Delete SMS templates  
When you delete a template it is  
shown on the screen as EMPTY.  
1. Press MENU, SMSMESSAGESis highlighted, press OK and  
scroll DOWN to TEMPLATESand press OK.  
2. The available templates are displayed. Scroll to the  
template you want and press OPTIONS.  
3. Scroll DOWN to DELETETEMPLATEand press OK.  
DELETETEMPLATE?is highlighted. Press YES to confirm  
or NO to cancel.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
44  
SMS text messages  
Read, edit and send draft SMS messages  
If you have saved a message you have written for  
sending later, you can view, edit and send it from the  
Draft Messages box.  
1. Press MENU, SMSMESSAGESis highlighted, press OK and  
scroll DOWN to DRAFTS. Press OK. The date and time of  
the latest draft message is displayed. Press READ.  
2. The message is displayed. Edit the message or press  
OPTIONS.  
3. You can now choose between:  
SENDTO– press OK and either enter the number you  
want or press SEARCH to display your Directory then  
scroll to the entry you want. Now press OK. NUMBERis  
displayed, press SEND.  
SAVEMESSAGE– press OK to save a text in the Draft  
messages box for sending later.  
INSERTSYMBOL– press OK to display the choice of  
symbols. Scroll UP, DOWN, LEFT or RIGHT to the  
symbol you want and press USE. The symbol is added to  
your text at the cursor.  
INSERTTEMPLATE– these are pre-stored messages.  
Press OK and scroll UP or DOWN to the template phrase  
you want and press USE. The template is added to your  
text at the cursor.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
SMS text messages  
45  
DELETE– press OK then YES to confirm or NO to cancel.  
DELETEALL– press OK to delete all messages stored in  
the Drafts folder. Press YES to confirm or NO to cancel.  
Reading SMS text messages  
You will not be able to receive text  
messages until you have first sent  
a message. The first sent message  
registers you with the text service.  
1. When you receive a new text message the display shows  
YOUHAVENEW  
. To read new messages:  
Inbox capacity  
either press  
then OK.  
Your BT Diverse 6250 can store up  
to 30 received text messages.  
or open the Inbox by pressing MENU, SMSMESSAGESis  
highlighted, press OK, scroll down to INBOX, then OK.  
2. Scroll UP or DOWN to the message you want and press  
READ.  
3. Scroll UP or DOWN to read through the message.  
You can now press OPTIONS to:  
DELETE– deletes the current message.  
REPLY– write and send a reply.  
FORWARD– forward the message to another number.  
USENUMBER– ring the number.  
SAVENUMBER– save number to the directory (if the  
number is already stored, this option is not displayed).  
DELETEALL– delete all messages in the Inbox.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
46  
SMS text messages  
4. Follow the on-screen prompts to save, write, send or  
delete the messages. Or press BACK to return to the  
previous menu level.  
SMS alert  
Your handset will beep when you receive an SMS text  
message.  
The default setting is On. You can switch this off.  
1. Press MENU, SMSMESSAGESis displayed, press OK and  
scroll DOWN to SMSSETTINGSand press OK.  
2. Scroll DOWN to NEWSMSALERT. Press OK.  
3. Press LEFT or RIGHT to select ONor OFF. Press SAVE.  
SMS Service Centre numbers  
To send and receive SMS text messages you need the  
telephone number of your Network’s SMS Centre.  
If you accidentally delete the SEND or RECEIVE SMS  
Service Centre numbers you will need to re-enter them in  
order for your SMS Service to work.  
The SEND SMS Service number is: 1470P1709400.  
The RECEIVE SMS Service number is: 080058752.  
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Adding or changing SMS Service Centre numbers  
1. Press MENU, SMSMESSAGESis displayed, press OK and  
scroll DOWN to SMSSETTINGSand press OK.  
2. SERVICECENTRESis highlighted. Press OK.  
Service Centre 1 contains the pre-set send number.  
Service Centre 2 contains the pre-set receive number.  
Service Centre 3 & 4 are available for other numbers.  
3. Scroll to the Service Centre you want and press OK.  
If necessary press CLEAR to delete the current number  
and enter the new one. Press SAVE.  
Select a Send Service Centre number  
If you enter additional Service Centre numbers, you can  
choose which send Service centre you want to use. Your  
BT Diverse 6250 is pre-set to send using Service Centre  
1 and receive using Service Centre 2.  
1. Press MENU, SMSMESSAGESis displayed, press OK and  
scroll DOWN to SMSSETTINGSand press OK.  
2. Scroll DOWN to SENDSERVICEand press OK. All Service  
Centres with numbers stored are displayed. Scroll LEFT  
or RIGHT to the Service Centre you want and press SAVE.  
All messages sent will go via the selected provider.  
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SMS text messages  
SMS User Areas  
Your BT Diverse 6250 is pre-set to make all text  
messages available to every user.  
You can set up to 4 PIN protected user areas for your  
BT Diverse 6250 so that text messages can be kept  
private.  
Each personal user area has its own Inbox, Outbox and  
Drafts folder.  
Setting up a user area  
You can choose to have PIN PROTECTION to help keep  
texts private.  
The GENERALuser area is  
assigned the sub-address of 9.  
If you select GENERALMESSAGESthe sub-address has  
been pre-set as 9  
.
1. Press MENU, SMSMESSAGESis displayed, press OK and  
scroll DOWN to SMSSETTINGSand press OK.  
2. Scroll DOWN to SMSUSERSand press OK.  
3. If required, scroll DOWN to the User Area you want.  
4. Press EDIT.  
5. Enter the name you want, e.g. Anne, and scroll DOWN  
to SUB-ADDRESS.  
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6. Press LEFT or RIGHT to select your sub-address number  
0-8.  
7. Scroll DOWN to PINPROTECTIONand press LEFT or  
RIGHT to select ONor OFF.  
8. Scroll DOWN to PINCODE. Enter your PIN if you have  
changed this from the factory setting of 0000 and PIN  
protection is set to ON.  
9. Press SAVE. The screen shows your named user area.  
Follow these instructions to edit a  
SMS user area.  
Send a text to an SMS user area  
When your caller sends a text, by simply adding your  
1-digit sub-address number on the end of your telephone  
number, the text will automatically be stored in your  
personal user area.  
Open a SMS user area  
When you want to read, write and send text messages,  
you must open your user area first.  
1. Press  
. All SMS user areas are displayed. Scroll  
DOWN to the user area you want and press OK.  
2. If you have set a PIN protection, enter your 4-digit PIN  
and press OK.  
3. You can now read, write, send and delete your messages  
as normal.  
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Handset settings  
Ringer melody and volume  
You can set separate ring melodies for external and  
internal calls. Each setting has a choice of 5 standard and  
10 polyphonic melodies.  
Select from 5 volume levels plus Off.  
1. Press MENU then scroll DOWN to HANDSETSETTINGS  
and press OK. Display shows RINGER.  
2. Press OK. Display shows EXTERNAL. Press LEFT or  
RIGHT to hear the melodies for external calls.  
3. Press DOWN then use LEFT or RIGHT to hear the  
melodies for INTERNAL calls.  
4. Press DOWN then use LEFT or RIGHT to set the  
volume.  
5. Press SAVE to keep the settings displayed.  
6. Press the  
to return to standby or BACK to go one  
step back in the menu.  
Screen font and contrast  
You can change the display font size and screen contrast.  
1. Press MENU then scroll DOWN to HANDSETSETTINGS  
and press OK.  
2. Scroll DOWN to DISPLAYand press OK.  
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3. Press LEFT or RIGHT to select FONTSIZE. Press DOWN.  
4. Press LEFT or RIGHT to select the contrast level.  
5. Press SAVE.  
6. Press  
to return to standby or BACK to go one step  
back in the menu.  
Handset name  
When registered to the base, each handset is given a  
number 1-5. You can also give the handset a name to  
match the location or user, e.g. Mike or Office.  
1. Press MENU then scroll DOWN to HANDSETSETTINGS  
The handset number will always be  
shown after a name has been given  
to the handset.  
and press OK.  
2. Scroll DOWN to HANDSETNAMEand press OK.  
3. Press CLEAR to delete the current name. Use LEFT or  
RIGHT to move the cursor.  
4. Use the keypad to enter the name you want  
5. Press SAVE.  
6. Press  
to return to standby or BACK to go one step  
back in the menu.  
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Handset settings  
Handset beeps on/off  
1. Press MENU then scroll DOWN to HANDSETSETTINGS  
and press OK.  
2. Scroll DOWN to KEYPADand press OK.  
3. Use LEFT or RIGHT to select ONor OFF.  
4. Press SAVE.  
5. Press  
to return to standby or BACK to go one step  
back in the menu.  
The default setting for auto talk  
is On.  
Auto talk  
You can answer a call just by lifting the handset off the  
base. This is called auto talk. When you switch auto talk  
off, all calls must be answered by pressing the  
button.  
1. Press MENU then scroll DOWN to HANDSETSETTINGS  
and press OK.  
2. Scroll DOWN to AUTOTALKand press OK.  
3. Use LEFT or RIGHT to select ONor OFF.  
4. Press SAVE.  
5. Press  
to return to standby or BACK to go one step  
back in the menu.  
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Select base  
You can register your BT Diverse 6250 handset to up  
to 4 bases. If your handset has been registered to more  
than one base you can select which one it uses.  
1. Press MENU then scroll DOWN to HANDSETSETTINGS  
and press OK.  
2. Scroll DOWN to SELECTBASEand press OK.  
All bases to which the handset is registered are displayed.  
3. Use UP or DOWN to select the base you want and  
press OK.  
4. Press SAVE.  
5. Press  
to return to standby or BACK to go one step  
back in the menu.  
When you have selected the base station, the handset  
will display SEARCHINGuntil it finds the base’s signal.  
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Base settings  
Ringer melody and volume  
Choose from 5 melodies and 5 volume levels plus Off.  
1. Press MENU then scroll DOWN to BASESETTINGSand  
press OK. Display shows RINGER.  
2. Press OK then LEFT or RIGHT to hear the melodies.  
3. Press DOWN and use LEFT or RIGHT to set the volume.  
4. Press SAVE to keep the settings displayed.  
5. Press  
to return to standby or BACK to go one step  
back in the menu.  
Dialling mode  
You can set the dialling mode as Tone/Timed  
Break/Tone/Earth or Pulse/Earth.  
Tone is the default setting for the UK you should only  
have to change this if connected to a switchboard that  
requires Pulse dialling.  
1. Press MENU then scroll DOWN to BASESETTINGSand  
press OK. Scroll DOWN to DIALLING.  
2. Press OK then LEFT or RIGHT to display TONEor PULSE.  
3. Press SAVE to keep the settings displayed.  
4. Press  
to return to standby or BACK to go one step  
back in the menu.  
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Music on hold  
Choose whether an external caller will hear musical tones  
if you put them on hold, e.g. while transferring them to  
another handset. The default setting is On.  
1. Press MENU then scroll DOWN to BASESETTINGSand  
press OK. Scroll DOWN to MUSICONHOLD.  
2. Press OK then LEFT or RIGHT to select ONor OFF.  
3. Press SAVE to keep the settings displayed.  
4. Press  
to return to standby or BACK to go one step  
back in the menu.  
System PIN (Personal Identification Number)  
Your System PIN has a default setting of 0000.  
If you change your PIN, keep a note of the new number  
by writing it in the space provided on page 82.  
1. Press MENU then DOWN to BASESETTINGSand press  
OK. Scroll DOWN to SYSTEMPIN.  
2. Press OK. Display shows ENTEROLDPIN.  
3. Enter the old PIN and press OK.  
4. Display shows ENTERNEWPIN. Enter the new PIN and  
press SAVE. Display shows CONFIRMNEWPIN. Enter your  
new PIN again.  
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Base settings  
4. Press SAVE. The display shows SYSTEMPINCHANGED.  
5. Press to return to standby or BACK to go one step  
back in the menu.  
Repeater mode  
You can use a repeater to boost the range and reception  
of your base. A repeater must be registered with the base  
and the repeater function must be set to ON.  
The default setting is off.  
1. Press MENU then scroll DOWN to BASESETTINGSand  
press OK. Scroll DOWN to REPEATERMODE.  
2. Press OK then LEFT or RIGHT to select ONor OFF.  
3. Press SAVE to keep the settings displayed.  
4. Press  
to return to standby or BACK to go one step  
back in the menu.  
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Use the Calendar and Clock functions to:  
Set up to 5 appointment reminder calls.  
Set an alarm call.  
Set the time & date.  
Select the time to appear in 12hr or 24 hr format.  
Appointment reminder  
You can set reminder calls on each handset for up to 5  
separate appointments.  
Choose from 5 different melodies.  
1. Press MENU then scroll DOWN to CALENDAR/CLOCKand  
When the time appointed arrives,  
the handset will ring. Two options  
are given:  
press OK.  
2. APPOINTMENTSis highlighted. Press OK.  
CLEAR– if chosen the ringer will  
stop and the display will return to  
the standby screen.  
3. Screen shows list of appointments. Scroll UP or DOWN  
to the one you want and press OPTIONS.  
SILENCE– if chosen the ringer will  
be turned off but the display will  
continue to show the appointed  
details until CLEARis pressed.  
4. Scroll to EDITor DELETEand press OK.  
If you select DELETE, then press YES to confirm or NO  
to cancel.  
5. Enter the name of the appointment and press DOWN.  
6. Enter the time of the appointment and press DOWN.  
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Calendar/Clock  
7. Enter the date of the appointment and press DOWN.  
8. Press LEFT or RIGHT to select the melody you want.  
9. Press SAVE.  
10. Press  
to return to standby or BACK to go one step  
back in the menu.  
Alarm  
You can set an alarm call for an individual handset.  
When an alarm is set, the screen shows  
When the time appointed arrives,  
the handset will ring.  
.
Press STOP to cancel the alarm.  
The handset display will return to  
the standby screen.  
Choose from 5 different reminder melodies.  
1. Press MENU then scroll DOWN to CALENDAR/CLOCKand  
press OK.  
2. Scroll DOWN to SETALARMand press OK.  
3. Press LEFT or RIGHT to select OFF/ON DAILY/MONTOFRI.  
Press DOWN.  
4. Press LEFT or RIGHT to select TIME, press DOWN.  
5. Press LEFT or RIGHT to select RINGTONE.  
6. Press SAVE to save selections.  
7. Press  
to return to standby or BACK to go one step  
back in the menu.  
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Time & Date  
1. Press MENU then scroll DOWN to CALENDAR/CLOCKand  
press OK.  
2. Scroll DOWN to TIME&DATEand press OK.  
3. Enter the correct time then scroll DOWN.  
4. Enter the correct date and scroll DOWN.  
5. Press LEFT or RIGHT to select the 12hror 24hrformat.  
6. Press SAVE.  
7. Press  
to return to standby or BACK to go one step  
back in the menu.  
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Answering machine  
You can operate your BT Diverse 6250 answering  
machine from:  
the base  
the handset  
remotely from any external Touchtone™ telephone.  
The default setting for the answering machine is Off.  
Until you change your outgoing message, your callers  
will be greeted with the pre-recorded message ‘Hello,  
your call cannot be taken at the moment, so please leave  
your message after the tone’.  
Date and time  
An announcement of date and time of recording will be  
added automatically to each message and memo.  
When playing back messages at the handset, the date  
and time of the message is displayed on the screen.  
If you subscribe to your network provider’s Caller Display  
service, the date and time are set automatically when  
your BT Diverse 6250 receives its first call, but you will  
also need to set the year using a handset, see page 59.  
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Operating the answering machine  
from a handset  
You can use any registered BT Diverse 6250 handset  
to switch your answering machine on and off, hear your  
messages and adjust the answering machine settings.  
Switch on/off  
1. On the handset, press MENU scroll DOWN to ANSWER  
MACHINEand press OK.  
2. Scroll DOWN to ANSWERON/OFFand press OK.  
Press LEFT or RIGHT to display the setting you want.  
Press SAVE.  
6. Press  
to return to standby or BACK to go one step  
back in the menu.  
Outgoing messages  
This is the message your callers hear when the answering  
machine picks up their call. Your BT Diverse 6250 comes  
with two pre-recorded outgoing messages to choose from.  
During operation via the handset,  
you will hear prompts that guide  
you through each step.  
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Answering machine  
Set answer mode  
Answer & Record  
Set your answering machine to  
Answer & Record or Answer Only.  
See Answering Machine Settings,  
page 68.  
This invites your caller to leave a message.  
The pre-recorded message is ‘Hello, your call cannot be  
taken at the moment, so please leave your message after  
the tone’.  
Answer Only  
This does not allow your caller to leave a message.  
The pre-recorded message is ‘Hello, your call cannot be  
taken at the moment, and you cannot leave a message, so  
please call later’.  
Record your own outgoing message  
An Answer & Record message can be up to 2 minutes  
long. An Answer Only message can be any length  
depending on the amount of recording memory available.  
To re-instate the pre-recorded message just delete your  
recorded message.  
1. On the handset, press MENU scroll DOWN to ANSWER  
MACHINEand press OK.  
2. Scroll DOWN to OUTGOINGMESSAGEand press OK.  
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3. Press OK then use UP or DOWN to select  
ANSWER&RECORDor ANSWERONLY.  
4. Press OK. Follow the voice prompt to begin recording  
after the tone. Press SAVE to stop recording or BACK  
to cancel.  
5. When you are happy with your outgoing message, press  
to return to standby or BACK to go back one step in  
the menu.  
Play outgoing message  
1. On the handset, press MENU scroll DOWN to ANSWER  
MACHINEand press OK.  
2. Scroll DOWN to OUTGOINGMESSAGEand press OK.  
3. Scroll DOWN to PLAYMESSAGE. Press OK then use UP  
or DOWN to select ANSWER&RECORDor ANSWERONLY.  
4. Press OK. The outgoing message is played.  
6. Press  
to return to standby or BACK to go one step  
back in the menu.  
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Answering machine  
Set answer delay  
Answer delay  
To adjust your answer delay  
setting, see Answering Machine  
Settings, page 68.  
Answer delay sets the amount of time before your  
BT Diverse 6250 answering machine picks up a call. The  
default setting is 20 seconds. You can select an answer  
delay of 0, 5, 10, 15, 20, 25, 30 seconds or Time Saver.  
Time Saver can save you the cost of a call when you want  
to ring in to find out if you have new messages. If your  
answering machine answers after 10 seconds, you have  
new messages. If you have no new messages, it won’t  
answer your call until 20 seconds which gives you the  
opportunity to hang up and save the cost of a call.  
Set audible message alert  
To switch message alert on or off,  
see Answering Machine Settings,  
page 68.  
Audible message alert  
When this feature is switched On, your BT Diverse 6250  
will beep every 10 seconds to indicate that you have new  
messages. The default setting is off.  
New message display  
When you have new answering machine messages your  
handset screen shows YOUHAVENEW  
.
1. Press INBOX to open the list of messages. Scroll down to  
MESSAGESand press OK and listen to your messages.  
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Quick access to your messages  
Incoming messages on your  
BT Diverse 6250 can be up to  
3 minutes long. If the caller is still  
talking after 3 minutes, the prompt  
announces ‘Thank you for calling’  
and hangs up.  
You can view all SMS, Answering Machine and missed  
Calls stored on your BT Diverse 6250.  
To play messages stored on your answering machine.  
1. On your handset, press the button marked  
.
The screen shows how many received text messages,  
answering machine messages and missed calls you have  
received, e.g. SMS1MESSAGES3CALLS8.  
2. Scroll DOWN to MESSAGES, press OK and listen to your  
messages.  
Play, pause, delete, volume  
1. On your handset, press MENU, scroll DOWN to ANSWER  
MACHINEand press OK.  
2. Screen highlights PLAYMESSAGES. Press OK.  
Your messages are played. Screen shows details of the  
message being played. You can now press:  
PAUSE– pause the message, then press to resume  
playback.  
DELETE– to delete the message.  
UP/DOWN– to adjust the volume.  
– to hear messages over the handset loudspeaker.  
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Answering machine  
3. When the last message is played, the prompt announces,  
‘End of messages’.  
Delete all messages  
1. On your handset, press MENU, scroll DOWN to ANSWER  
MACHINEand press OK.  
2. Scroll DOWN to DELETEMESSAGESand press OK. Press  
YES to confirm or NO to cancel.  
3. Press  
to return to standby or BACK to go one step  
back in the menu.  
Memos can be any length up to  
the available recording capacity  
(max. 20 minutes). Memos are  
stored in the same way as  
incoming messages and the  
message counter on the base will  
increase by 1.  
Record a memo  
You can record a message for other users. It is played  
back just like a normal message.  
1. On your handset, press MENU, scroll DOWN to ANSWER  
MACHINEand press OK.  
2. Scroll DOWN to RECORDMEMOand press OK. Speak after  
the tone. To end recording, press SAVE. To cancel  
recording press  
.
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Call screening  
You can listen while your answering machine takes a call  
via the handset or the base speaker. This lets you  
identify the caller and decide whether to take the call  
yourself.  
Call screening using a handset  
1. When the answering machine takes a call, the caller’s  
details are displayed (providing you have a Caller Display  
service).  
2. Press SCREEN to listen in to your caller leaving a  
message. If required press UP or DOWN to adjust the  
volume.  
3. Press  
on the handset to speak to your caller.  
Recording stops automatically.  
Call screening at the base  
1. When the answering machine takes a call, press  
– to  
set the required volume so that you can hear your caller  
leaving their message. If you want to talk to your caller,  
press  
on the handset. Recording stops automatically.  
To switch call screening off set the volume to 00.  
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Answering machine  
Answering machine settings  
You can keep a note of your  
Remote Access Security PIN by  
writing it in the space provided on  
page 82.  
The Answer Machine settings menu lets you set the:  
Answer Mode – set Answer & Record or Answer Only  
outgoing message  
Answer Delay – set the time your BT Diverse 6250  
answering machine takes to take your calls  
Message Alert – set an audible beep when you have new  
answering machine messages  
Security PIN – enables remote access to your messages  
from any TouchTone™ phone, see page 71.  
1. On your handset, press MENU, scroll DOWN to ANSWER  
MACHINEand press OK.  
2. Scroll DOWN to ANSWERSETTINGSand press OK.  
3. Press LEFT or RIGHT to set the ANSWERMODE.  
4. Scroll DOWN and press LEFT or RIGHT to set the  
ANSWERDELAY.  
5. Scroll DOWN and press LEFT or RIGHT to set the  
MESSAGEALERT.  
6. Scroll DOWN and enter your 4-digit remote access  
SECURITYPIN.  
7. Press SAVE.  
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8. Press  
to return to standby or BACK to go one step  
back in the menu.  
Memory full  
When the message memory capacity is full, the base  
display will flash Fand total number of messages.  
If a caller is leaving a message when the memory  
becomes full your machine will announce ‘Thank you for  
calling’ and hang up. The machine will also automatically  
set to Answer Only. You must delete messages before  
you can receive any new ones.  
Operating the answering machine  
at the base  
Switch on/off  
1. Press  
. The machine announces On or Off.  
Loudspeaker volume  
Volume for message playback ranges from 00 (min) to  
04 (max).  
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Answering machine  
Message indicator  
When you have new messages, the green PLAY light  
flashes.  
The display shows the total number of messages and/or  
memos stored.  
Play, repeat, skip and delete  
1. Press . The machine announces the number of new  
messages and memos recorded. The day and time of each  
message is announced and then the message is played.  
During playback, press:  
– pause playback, press again to resume playback.  
once to delete the current message.  
once to repeat the current message, twice to play  
the previous message.  
– play the next message.  
– stops playback and returns the machine to standby.  
After playback:  
Press . You will hear, ‘To delete all old messages, press  
delete’ press  
again, all messages are deleted.  
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Remote access  
Security PIN  
You can operate your answering machine from any  
modern phone by calling your BT Diverse 6250 and  
entering a 4-digit security code.  
The pre-set code is 0000. You can change this to help  
prevent unauthorised callers from listening to your  
messages. To change your remote access Security PIN  
see Answering Machine Settings, page 68.  
Switch answering machine on  
remotely  
If you forget to switch on your answering machine, you  
can do it from another phone.  
1. Dial your phone number and let it ring. After 20 rings,  
your answering machine will switch on.  
Time saver  
If you have set the Answer Delay to Time Saver, your  
answering machine will answer after 10 seconds if you  
have new messages or 20 seconds if you do not have  
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Answering machine  
new messages. This gives you time to hang up before  
you are connected, saving you the cost of a call. To set  
Answer Delay, see Answering machine settings, page 68.  
Operating your answering machine  
from another phone  
1. Dial your phone number. When you hear your outgoing  
message, press  
twice. You will hear ‘Please enter your  
security code’.  
2. Enter your 4-digit code. If you have messages, your  
machine announces ‘You have (n) new messages’, and  
they are played. Or you will hear ‘You have no messages,  
to hear main menu press 1’.  
Use the buttons on the keypad to operate your  
answering machine, press:  
hear main menu.  
play all messages.  
once to repeat the current message, twice to play  
previous message.  
delete the message being played.  
skip forward to the next message.  
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set answer mode.  
play your outgoing message.  
record a new outgoing message.  
switch answering machine off.  
If you don’t give any instructions for 8 seconds, your  
BT Diverse 6250 will hang up.  
Message indicator  
Display  
(BLANK)  
–– ––  
Meaning  
Power off  
Power on, answering  
machine off.  
00-99  
Answering machine on,  
number of messages stored  
Flashing green Play light At least one new message  
Fflashing and total  
Memory full  
number of messages  
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Additional handsets and bases  
Up to 6 handsets can be registered and operated from the  
BT Diverse 6250 base. This allows you to hold internal  
calls even while another handset is making an external call.  
Each handset can be registered on up to four bases.  
Registering additional handsets  
The handset that came with your base is pre-registered.  
If you buy new handsets to use with your BT Diverse 6250  
they will have to be registered to the base before you can  
use them.  
Register a new BT Diverse 6200 handset to your  
BT Diverse 6250 base  
Batteries will come inserted in the battery compartment.  
Pull the plastic tag as instructed to activate the batteries.  
Make sure the handset is close to the base. The screen  
shows PLEASEREGISTER.  
On the handset  
Place the handset in the base. PRESS&HOLDFINDON  
BASEis displayed on the handset.  
At the base  
1. Press and hold FIND.  
2. The handset display shows REGISTRATIONINPROGRESS.  
When the handset is registered it will display the standby  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
Additional handsets and bases  
75  
screen and will be assigned the next available handset  
number.  
Register your handset to another base  
On the handset:  
1. Press MENU then scroll DOWN to REGISTRATIONand  
press OK. Display shows REGISTERHANDSET.  
2. Press OK. The next available base is highlighted  
automatically, e.g. BASE2.  
3. Press OK. Enter the SYSTEM PIN (original setting 0000)  
and press OK.  
4. The handset screen displays PRESS&HOLDFINDBUTTON  
ONBASE.  
At the base:  
5. Press and hold FIND for about 10 seconds until you hear  
a beep. The base is now in registration mode.  
The handset screen displays REGISTRATIONINPROGRESS.  
When the handset is registered it will display the standby  
screen and will be assigned the next available handset  
number.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
76  
Additional handsets and bases  
Select a base  
On the handset:  
1. Press MENU then scroll DOWN to HANDSETSETTINGS  
and press OK. Scroll DOWN to SELECTBASE.  
2. Press OK. Display shows BASE2, BASE3etc. Scroll to  
the base you want and press OK.  
De-register a handset  
You can use a handset to de-register itself or any other  
handset from the base.  
1. Press MENU and scroll DOWN to REGISTRATION. Then  
press OK.  
2. Scroll DOWN to DE-REGISTERH/SETand press OK.  
3. Enter the System PIN (original setting 0000) and press OK.  
4. Select handset to be de-registered, press OK.  
DE-REGISTERHANDSETX?is displayed. Press YES to  
confirm or NO to cancel.  
5. Display shows HANDSETX DE-REGISTERED.  
6. Press  
to return to standby or BACK to go one step  
back in the menu.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
Help  
77  
Handset not registering  
Check that the base is plugged into the mains power and switched on.  
Check that there are charged batteries in the handset and that they are fitted correctly.  
Forgotten your PIN number  
Try entering the default PIN = 0000. If you have changed the number and cannot  
remember it, contact the BT Diverse Helpline on 0870 240 3962 or email  
No display  
Check that the handset batteries are charged. If necessary, replace the batteries.  
Nothing happens when you press any button  
Is the keylock switched on? If so, press UNLOCK then  
to switch keylock off.  
No connection between handset and base  
You may be out of range of the base. Move closer.  
Handset on the base does not charge  
Make sure the handset is placed properly on the base. When charging, the battery  
symbol is shown filling up.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
78  
Help  
Handset does not ring  
Check that the batteries are inserted correctly.  
Check that the handset ringer has not been switched off, see page 50.  
Your caller cannot hear you  
Secrecy is switched on. Press the secrecy OFF option button to speak to your caller again.  
Incoming caller’s number is not displayed even though you have Caller Display  
Caller has to allow their number to be sent. It has been withheld or is unavailable.  
Possible problems with SMS  
SMS messages cannot be sent and screen displays MESSAGESENDINGFAILED.  
The base station power supply or telephone line cord might not be properly connected.  
Check that the base station power supply is plugged into the mains socket and switched  
on and that the telephone is plugged into the telephone wall socket.  
There might be a fault on the line. Check your telephone line is working properly.  
You might have deleted the server number in error. See pages 46-47 for instructions on  
how to enter the number.  
More than one SMS product is plugged into the line. Remove other products.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
Help  
79  
Cannot send text  
Check service centre number is correct including 1470P prefix.  
Cannot receive text  
Check service centre number is correct.  
Ensure you have subscribed to a Caller Display service and that it is active. You can check  
this by noting if your phone displays your caller's number when you receive an incoming call.  
Handset is registered to the SMS service and text has previously been sent and  
received but you are now only receiving incoming messages.  
This may be due to your handset being de-registered at the text service centre. All you  
need to do is type Register and send it to 00000. You will receive a confirmation message  
back. This assumes that your Caller Display service is active and working on your line.  
Messages sent to 00000 are not charged for.  
Further help and advice for SMS queries on BT lines:  
BT Residential customers – call 151, choose option 2, when prompted by the Fault  
Management Service select option 2, enter your phone number on the handset and wait  
to speak to a customer adviser.  
BT Business Customers – call 152, choose option 2, when prompted by the Fault  
Management Service select option 2, enter your phone number on the handset and wait  
to speak to a customer adviser.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
80  
Help  
For other telephone service providers please contact their customer services.  
General sales enquiries  
BT Residential lines – call 150. BT Business lines – call 152.  
For other telephone service providers please contact their customer services.  
Billing enquiries  
Refer to the telephone number shown on your telephone bill.  
Other functions and services available from the SMS service  
By sending the following commands to the BT text self administration facility you can  
control functions and capabilities in your SMS phone and the way messages are handled.  
Press MENU. Press OK to WRITE MESSAGE. Type in the following commands (depending  
upon what you want to do) and send to 00000.  
Opt out from receiving voice text messages.  
Turns off the opt out option.  
Turns on permanent voice text message delivery to your phone. All incoming  
text is delivered as voice text.  
Turns off permanent voice text message delivery.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
Help  
81  
If you are sending a message from a fixed line phone to another fixed line phone  
Forces a message you send to be delivered as a voice text even though the  
recipient may have an SMS enabled phone and usually receives written text.  
This command is inserted at the start of the message and applies only to that message,  
e.g.  
‘Hello I will be home late’.  
If you are sending a message from a fixed line phone and require a status report  
Will allow a status report to be sent back to you when you have sent a  
message to confirm delivery. Place  
at the start of your text message. Write  
the message and send it. You will receive a reply text back to your phone giving the  
status report for that message.  
You keep hearing an error beep  
You have pressed the wrong button in a sequence. Check the prompts in the display or  
refer to instructions in this user guide.  
Customer Helpline  
If you experience any difficulties please call the BT Diverse Helpline on 0870 240 3962 or  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
82  
Help  
For your records  
Date of purchase:  
Place of purchase:  
For guarantee purposes, proof of  
purchase is required, so please keep  
your receipt.  
Enter your Remote Access PIN code  
here:  
Enter your system PIN here:  
[
]
[
]
/
/
/
/
/
/
For more information on your  
For more information on your  
Remote Access PIN, see page 71.  
system PIN, see page 55.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
General information  
83  
IMPORTANT  
This equipment is not designed for making emergency telephone calls when the power  
fails. Alternative arrangements should be made for access to emergency services.  
This product is intended for connection to analogue public switched telephone networks  
and private switchboards in the United Kingdom.  
Safety information  
Only use the power supply suitable for the BT Diverse 6250 range. Using an unauthorised  
power supply will invalidate your guarantee and may damage the telephone.  
For the handset, use only AAA Nickel Metal Hydride (NiMH) rechargeable batteries with  
a minimum capacity of 750mAh. Never use other batteries or conventional alkaline  
batteries as this could lead to a short circuit or destroy the battery casing.  
If the keylock is switched on, it is NOT possible to make calls, including emergency  
numbers (999/112).  
Do not open the handset (except to replace the handset batteries). This could expose you  
to high voltages or other risks.  
Radio signal transmitted between the handset and base may cause interference to  
hearing aids.  
It is recommended that advice from a qualified expert be sought before using this  
product in the vicinity of emergency/intensive care medical equipment.  
It is recommended that if you have a pacemaker fitted you check with a medical expert  
before using this product.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
84  
General information  
Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release  
of highly toxic chemicals.  
Cleaning  
Simply clean the handset and base with a damp (not wet) cloth, or an anti-static wipe.  
Never use household polish as this will damage the product. Never use a dry cloth as this  
may cause a static shock.  
Environmental  
Do not expose to direct sunlight.  
The handset may become warm when the batteries are being recharged. This is normal.  
We recommend that you do not place the product on antique/veneered wood to avoid  
damage.  
Do not stand your product on carpets or other surfaces which generate fibres or place it  
in locations preventing the free flow of air over its surfaces.  
Do not submerge any part of your product in water and do not use it in damp or humid  
conditions, such as bathrooms.  
Do not expose your product to fire, explosive or other hazardous conditions.  
There is a slight chance your phone could be damaged by an electrical storm. We  
recommend that you unplug the power and telephone line cord during an electrical storm.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
General information  
85  
Connecting to a switchboard  
Switchboard compatibility  
This telephone may be connected to most types of switchboard, however in the event of  
any difficulties, consult your switchboard Service Provider.  
Dialling mode  
Your BT Diverse 6250 is set to Tone dialling. Some switchboards may require Pulse  
dialling. To change the dialling mode, see Dialling mode, page 54.  
Guarantee  
Your BT Diverse 6250 is guaranteed for a period of 12 months from the date of purchase.  
Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s  
or its agent’s discretion the option to replace the BT Diverse 6250, or any component  
thereof, (other than batteries), which is identified as faulty or below standard, or as a  
result of inferior workmanship or materials. Products over 28 days old from the date of  
purchase may be replaced with a refurbished or repaired product.  
The conditions of this guarantee are:  
The guarantee shall only apply to defects that occur within the 12 month guarantee  
period.  
Proof of purchase is required.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
86  
General information  
The equipment is returned to BT or its agent as instructed.  
This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear  
and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair  
other than through approved agents.  
This guarantee does not affect your statutory rights.  
Within the 12 month guarantee period:  
If you experience difficulty using the product, prior to returning your product, please read  
the Help section beginning on page 77 or contact the BT Diverse Helpdesk for assistance  
on 0870 240 3962 or email [email protected]. The helpline is open from  
9.00am-5.30pm Mon-Fri and 9.30am-2.30pm Saturdays.  
In the unlikely event of a defect occurring, please follow the Helplines’ instructions for  
replacement or repair.  
Outside of the 12 month guarantee period:  
If your product needs repair after the guarantee period has ended, the repair must meet the  
approval requirements for connection to the telephone network. We suggest that you call  
our recommended repair agents on 08702 405029.  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
General information  
87  
Additional/Replacement Items  
For a full range of replacement items, including additional handsets for either the  
BT Diverse 6000 range or BT Freestyle 2000, 4000 or 7000 ranges, please call  
0870 240 3962.  
Technical information  
How many telephones can you have?  
All items of equipment have a Ringer Equivalence Number (REN) which is used to calculate  
the number of items that may be connected to any one telephone line.  
The BT Diverse 6250 has a total REN of 1, i.e. for a base and up to 6 handsets.  
Any other instrument provided by BT may be assumed to have a REN of 1 unless stated  
otherwise.  
A total REN of 4 is allowed per telephone line. (For example, if the BT Diverse 6250 is used  
in conjunction with three extension telephones, each with a REN of 1, then the total = 4.)  
R&TTE  
This product is intended for use within the UK for connection to the public telephone  
network and compatible switchboards.  
This equipment complies with the essential requirements for the Radio Equipment and  
Telecommunications Terminal Equipment Directive (1999/5/EC). In demonstration with the  
Essential Requirement for efficient use of the radio spectrum, the product complies with  
EN301 406. For a copy of the Declaration of Conformity please contact the BT Diverse  
Helpline on 0870 240 3962 or email [email protected]  
BT Diverse 6250 – Issue 2 – Edition 03 – 07.02.05 – 6604  
Offices worldwide  
The telecommunications services described in this publication  
are subject to availability and may be modified from time to time.  
Services and equipment are provided subject to British  
Telecommunications plc’s respective standard conditions of  
contract. Nothing in this publication forms any part of any contract.  
© British Telecommunications plc 2005.  
Registered Office: 81 Newgate Street, London EC1A 7AJ.  
Registered in England No. 1800000.  
BT Diverse 6250 Issue 2 (02/05)  
3
Designed and produced by The Art & Design Partnership Ltd.  
Printed in China  

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