BT 4010 Executive User Manual
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
This equipment is not designed for making emergency telephone calls when the power fails.  
Alternative arrangements should be made for access to emergency services.  
This product is intended for connection to analogue public switched telephone networks  
and private switchboards in the United Kingdom.  
User  
Guide  
Diverse 4010 Executive  
Digital Cordless Telephone  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Please open this page for an ‘At a glance’ guide  
to your Diverse 4010 Executive.  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
At a glance  
In use light  
Display  
Lights up when the  
Displays the status of  
your handset.  
handset is in use and  
flashes to indicate calls,  
messages, alarm calls or  
appointment reminders.  
Options buttons  
Lets you select from the  
menu options shown in  
the display.  
Navigation button  
Let you display and  
select on-screen  
options.  
Red phone  
Press to end a call,  
return the display to idle  
or turn the power on and  
off.  
Green phone  
ꢀ
For making and  
answering calls.  
Calls list  
ꢁ
ꢂ
INT  
M
Lets you access your  
lists – calls, text and  
voice mail.  
ꢃ
Handsfree  
Use to answer calls or  
make a call in handsfree  
mode.  
DEF  
1
ABC  
3
6
2
Directory  
Used to store numbers,  
names and birthdays in  
the directory.  
GHI  
MNO  
4
JKL  
TUV  
5
8
0
One button  
PQRS  
WXYZ  
9
7
Apart from being the  
number one button hold  
down to access your  
Voice Mail service or  
answering machine.  
Keypad  
Hash/Keyguard  
R
Hold down to switch the  
keypad guard on and off.  
Star/bell  
Switches the handset  
ringer on and off.  
Recall  
Press for use with switchboards and certain  
Network Services. Press and hold down to access an  
extra directory for storing 10 names and numbers.  
Microphone  
1
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
In this guide  
At a glance  
1
Additional features  
Voice mail  
33  
33  
34  
37  
38  
Main menu structure  
Directory  
4
5
5
Alarm clock and appointments  
Walk and Talk  
Room monitor  
Messages  
Quick guide  
6
Handset settings  
41  
Call Barring  
46  
Quick guide to handset  
display icons  
7
8
Base Station settings  
47  
47  
Base Station PIN  
Introduction  
Unpacking your  
Diverse 4010 Executive  
For your records  
Using additional handsets  
and bases  
8
8
50  
50  
Registering additional handsets  
Safety instructions  
Setting up  
9
Help  
54  
10  
General information  
Guarantee  
57  
57  
57  
58  
Using the telephone  
Making and ending calls  
Handsfree  
15  
15  
16  
17  
18  
22  
23  
23  
Technical information  
Switchboard compatibility  
Using the directory  
Character map  
Redial  
Secrecy  
Paging and internal calls  
Index  
62  
Hints and tips boxes  
In this user guide, we’ve included  
helpful tips and important notes.  
They are shown in boxes like this.  
Caller Display and other  
Select Services  
Calls list  
26  
26  
30  
30  
Call Waiting  
Other Select Services  
3
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Main menu  
1
Text message  
1-1  
1-2  
1-3  
1-4  
Write message  
Incoming  
Outgoing  
Service Centre.  
1
Service Centre.  
2
2
Select Services  
2-1  
2.2  
2.3  
2.4  
Withhold No.  
Call Waiting  
Ringback off  
Call Divert  
3
4
Additional Features  
Calendar Clock  
3-1  
3-2  
Room Monitor  
Walk and Talk  
4-1  
4-2  
4-3  
4-4  
Set Appoints.  
Alarm Clock  
Missed Dates  
Date/Time  
[entry]  
[entry]  
[entry]  
[entry]  
5
6
Sound Settings  
5-1  
5-2  
5-3  
Handset Volume  
Ringer Settings  
Advisory Tones  
[entry]  
[entry]  
[entry]  
Handset Settings  
6-1  
6-2  
6-3  
6-4  
6-5  
Auto Answer  
Language  
Register H/Set  
Select Base  
[list]  
[list]  
[list]  
Reset Handset  
7
Base Settings  
7-2  
7-3  
7-4  
System-PIN  
Base Reset  
Add.Features  
[entry]  
7-4-1  
Dialling mode  
TBR  
7-4-1-1  
7-4-1-2  
7-4-1-3  
Tone  
Pulse  
DTMF  
Earth  
7-4-2  
7-4-2-1  
8-4-2-2  
80ms  
etc  
until  
600ms  
8-4-2-8  
7-4-3  
7-4-4  
7-4-5  
7-4-6  
Repeater mode  
Access Code  
Add. Emerg. No  
Listening in  
8
Voice mail  
8-1  
Set key  
8-1-1  
Mailbox  
Note  
If your handset is registered to a Diverse 4000 answering machine base, you will  
have additional menu’s in No.8 Voice Mail. Please refer to your Diverse 4016  
guide to see what further menus are now available.  
4
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Directory  
Press  
to open the Directory.  
After selecting an entry, and pressing the MENU button, the following functions  
are available.  
1
2
3
5
6
7
Display Number  
Delete Entry  
Copy Entry  
Delete List  
Send List  
Available Memory  
Messages  
Press  
to get your messages from the mailbox, answering machine, message list  
and text messages.  
The following functions are available:  
1
2
3
4
Text Message  
Answering Machine (if available)  
Mailbox  
Calls List  
4-1  
4-2  
4-3  
Copy to Dir.  
Del Calls List  
Settings  
4-3-1  
4-3-2  
Missed Calls  
All Calls  
Note  
If you make a mistake, you can return to the previous menu by pressing the RED  
PHONE button. If you keep pressing the RED PHONE button you will return to the  
idle screen.  
5
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Quick guide  
Switch OFF the  
handset:  
Hold down  
(default is ON)  
Switch Keyguard  
on/off  
Hold down  
Hold down  
Switch keypad  
tones on/off  
Make a call  
Redial a number  
to scroll through the list  
to dial.  
Save a displayed  
number in the  
directory  
Menu OK  
Menu  
OK  
add name  
to display Copy to directory  
Dial from the  
directory  
to name or number you want to dial  
to display Caller List  
Dial from Calls list  
to display the number you want  
OK  
to display Sound settings  
display shows Handset volume  
Menu  
OK  
OK  
Adjust handsfree  
volume  
to decrease volume  
to increase volume  
Save  
to display Sound settings  
display shows Handset volume  
OK  
Menu  
OK  
Adjust earpiece  
volume  
to decrease volume  
to increase volume  
Save  
Make internal call  
Call all handsets  
to display the list of internal users  
to CallAll  
Transfer call to  
another handset  
OK  
to display Internal Users  
caller is on hold  
Put caller on hold  
while you make  
an internal call  
to put caller on hold  
to display Internal Users  
OK End  
to display Calendar/Clock  
to display Date/Time  
OK  
Menu  
OK  
OK  
Set date and time  
Set alarm clock  
enter settings  
Save  
to display Calendar/Clock  
to display Alarm clock  
OK  
Menu  
enter settings  
Save  
6
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Quick guide to handset  
display icons  
Redial, lists up to the last 5 dialled number.  
Indicates messages in the Calls list.  
Flashes to indicate new messages.  
For calling other handsets.  
INT  
Opens the menu.  
Menu  
Shows the status of the handset battery.  
Shows the range status.  
Displayed when the handset ringer is set to off.  
Confirms the function displayed.  
OK  
Deletes numbers/characters (from left to right).  
Keypad locked.  
Displayed when the Alarm clock and appointments are set.  
Displayed when a birthday date is set.  
7
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Introduction  
Unpacking your  
For your records  
Diverse 4010 Executive  
Date of purchase:  
Place of purchase:  
If anything is missing, please contact  
your place of purchase immediately.  
For guarantee purposes proof of  
purchase is required so please keep  
your receipt.  
One Diverse 4010  
Executive base station  
Enter your system PIN code here:  
One Diverse 4000  
XYZ  
W
Executive handset  
RS  
PQ  
For more information on your system  
PIN, see page 52.  
One power supply  
for the base station  
One telephone  
line cord  
Two AA rechargeable  
batteries  
One belt clip  
Battery compartment  
cover  
8
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Safety instructions  
Safety information  
General  
Cleaning  
Only use the power supply included  
with the product. Using an  
unauthorised power supply will  
invalidate your guarantee and may  
damage the telephone. Power supply  
number is M-GA35-095130F.  
Simply clean the handset and base  
station with a damp (not wet) cloth, or  
an anti-static wipe. Never use household  
polish as this will damage the product.  
Never use a dry cloth as this may cause  
a static shock.  
For the handset use only approved  
Nickel Metal Hydride (NiMH)  
Environmental  
Do not expose to direct sunlight.  
rechargeable batteries. Never use other  
batteries or conventional alkaline  
batteries. They could lead to a short  
circuit or destroy the battery casing.  
Recommended batteries should have a  
power rating of at least 600mAh 1.2V.  
Batteries are available from the Diverse  
Helpline 08457 908070.  
The product may heat up when the  
batteries are being recharged. This is  
normal. However, we recommend that  
you do not place the product on  
antique/veneered wood to avoid damage.  
Do not stand your product on carpets or  
other surfaces which generate fibres, or  
place it in locations preventing the free  
flow of air over its surfaces.  
If the Keyguard is switched on, it is  
NOT possible to make calls, including  
emergency numbers (999/112).  
Do not submerge any part of your  
product in water and do not use it in  
damp or humid conditions, such as  
bathrooms.  
Do not open the base station or handset  
(other than to change batteries). This  
could expose you to high voltages or  
other risks.  
Do not expose your product to fire,  
explosive or other hazardous conditions.  
Radio signals transmitted between the  
handset and base may cause interference  
to hearing aids.  
There is a slight chance that your phone  
could be damaged by an electrical storm.  
We recommend that you unplug the  
power and telephone line cord during an  
electrical storm.  
This product should not be used near  
emergency/intensive care medical  
equipment and should not be used by  
people with pacemakers.  
Never dispose of batteries in a fire. There  
is a serious risk of explosion and/or the  
release of highly toxic chemicals.  
9
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Setting up  
2 Plug the power supply  
unit into the wall socket  
Please note that your handset is  
NOT registered to the base station.  
The Diverse 4010 handset will  
be easily registered once you  
complete the steps 1 to 3 below.  
Plan the location  
Situate your product close enough to  
the telephone and mains power sockets  
so that the cables will reach.  
Make sure it is at least 1 metre away  
from other electrical products to avoid  
interference.  
WARNING  
Do not connect the telephone line cord  
to the phone socket until your handset  
is fully charged. This will prevent the  
risk of the phone being answered before  
the battery is charged. Answering the  
phone before the battery is fully  
Do not situate the product in the  
bathroom or other humid areas.  
1 Connect the base station  
charged may prevent it from reaching  
its optimum capacity.  
Plug the power supply cable into the  
power socket on the underside of your  
base.  
10  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
To register your handset, place it in the  
3
Registering and charging  
the handset  
base station with the display facing  
upward. After approx. one minute, the  
handset’s internal number is displayed  
(e.g.: INT1). Successful registration is  
signalled by a confirmation tone.  
The display is protected by a plastic  
film. Remove the protective plastic film  
from the display.  
When the handset is registered the  
display will show:  
INT 1  
Menu  
Menu  
Insert the batteries  
Insert the two batteries supplied, as  
indicated on the label inside the battery  
compartment and slide the battery  
compartment cover shut.  
If the icons on the display  
flash continuously...  
It means that the handset is not  
registered with the base station.  
Ensure you have correctly carried out  
step 3 above. If the product has still  
not registered, please see “Registering  
manually” on page 56.  
All additional handsets you purchase  
will need to be individually registered  
with the base station before they will  
work with the Diverse 4010 Executive.  
The battery cover may be found in the  
packaging with the batteries.  
Leave the handset for approx. 16 hours  
in the base station to charge the  
WARNING  
batteries, as they are not charged in the  
factory. The charging status icon  
flashes on the handset to indicate that  
the batteries are being charged.  
Under no circumstances should  
non-rechargeable batteries be used.  
Only use the approved batteries.  
Using unapproved batteries will  
invalidate your guarantee and may  
damage the telephone.  
11  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Battery level icons  
Battery performance  
When the batteries are almost flat a  
beep sounds and the display shows the  
empty battery icon. You will need to  
recharge your handset before you can  
use it. The various states of charge  
are shown below:  
After charging your handset batteries  
for the first time, subsequent charging  
time is approximately 4–5 hours.  
Batteries and case may become warm  
during charging. This is normal.  
Under ideal conditions, the handset  
batteries should give about 10 hours  
talktime or 150 hours standby time  
on a single charge. However, new  
NiMH batteries do not reach their full  
capacity until they have been in  
normal use for several days.  
Batteries fully charged  
Batteries at 66%  
Batteries at 33%  
Batteries empty  
Fully discharging the batteries at least  
once a week will help them last as  
long as possible. However, the charge  
capacity of rechargeable batteries will  
reduce with time as they wear out, so  
reducing the talk/standby time of the  
handset. Eventually they will need to  
be replaced. New batteries can be  
obtained from any BT shop or from  
the Diverse Helpline 08457 908070.  
Out of range?  
If you go out of range of a base station  
for a long time while your handset is  
switched ON, it may take more than  
20 minutes to ‘find’ the base station  
again when you come back within  
range. However, by simply switching  
the handset OFF for a moment, then  
ON again, it will find the base station  
within a few seconds.  
If you replace the handset batteries  
with ones that have been fully charged,  
the battery indicator will not show full  
until the next charge cycle has been  
completed. Charge the handset until  
the batteries register full again. From  
then on the display will be correct.  
12  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Signal strength  
4 Connect the telephone  
line cord to the base and  
plug into the wall socket  
The range of your Diverse base  
station is 300 metres outdoors and up  
to 50 metres indoors under ideal  
conditions. The signal strength  
indicator shows the quality of contact  
between the base station and handset.  
Ensure that each end of the line cord is  
fitted into the correct socket.  
receive strength 100%  
receive strength 75%  
receive strength 50%  
low receive strength  
no reception (flashes)  
Fit the belt clip onto the back of the  
handset.  
Setting the date and time  
Slot  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
Calendar/Clock.  
OK  
Press the OK options button.  
Press the DOWN navigation  
button until the display shows  
Date/Time.  
Helpline  
Your Diverse 4010 Executive is now  
ready for use. However, If you experience  
any difficulties please call the BT  
Diverse Helpline on 08457 908 070.  
OK  
Press the OK options button.  
Enter the day/month/year, e.g.  
05 10 01 for 5th October 2001.  
Press the DOWN navigation  
button.  
Enter the time – hours/minutes.  
e.g. 0925 for 9:25am.  
13  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
am/pm  
Press the am/pm options button  
to choose between am or pm if  
in 12 hour mode.  
Press the DOWN navigation  
button.  
Enter the mode – 12hr is the  
default. If you want to keep as  
12hr clock.  
Save  
Press the Save options button  
if you want to change to 24hr  
clock.  
Press the LEFT navigation  
button the option changes to  
24 hr clock.  
Save  
Press the Save options button.  
Press the RED PHONE button  
until you reach the idle display.  
Note  
If you subscribe to a Caller Display  
service the time and date will be set  
with the first incoming call.  
14  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Using the telephone  
Preparatory dialling  
Note  
To quit a menu at any time, press the  
RED PHONE button. This will take  
you back one step. Keep pressing the  
RED PHONE button to return to the  
idle screen.  
Enter the phone number first.  
If you make a mistake press  
the DELETE options button to  
remove any incorrect digits.  
Press the GREEN PHONE  
button to dial the number.  
To switch the handset power  
on and off  
To end a call  
Press and hold the RED  
PHONE button to switch the  
handset off.  
Press the RED PHONE button.  
Press and hold the RED  
PHONE button to switch the  
handset on again.  
Call timer  
Your handset automatically times the  
duration of all external calls, showing it  
on the display during your call and for  
a few seconds after it is finished.  
Making and ending calls  
To make an external call  
Ensure the handset is  
switched ON.  
Press the GREEN PHONE  
button. You will hear the dial  
tone.  
Dial the number.  
15  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
To receive an external call  
To make a handsfree call  
When the phone rings the In  
use light on top of the handset  
will flash.  
Dial the number  
Press the HANDSFREE button.  
The loudspeaker is switched  
on and you hear the number  
being dialled.  
Press the GREEN PHONE  
button to answer the call.  
Or  
To switch back to using the  
handset at any time, press the  
GREEN PHONE button.  
If the handset is on the base,  
simply lift it up and speak.  
You do not need to press the  
GREEN PHONE button.  
To adjust the handsfree  
volume  
This is called Autotalk. You  
can switch autotalk off so you  
always have to press the  
GREEN PHONE button to  
answer a call, see page 49.  
Whilst in handsfree mode and  
you want to increase or  
decrease the handsfree volume  
press the HANDSFREE button.  
Handsfree  
Menu  
Press the Menu options  
button.  
Handsfree allows you to talk to your  
caller without holding the handset and  
enables other people in the room to  
listen to the conversation. Your hands  
are left free, for example to take notes.  
Press the DOWN navigation  
button to highlight Handsfree  
volume.  
OK  
Press the OK options button.  
Using the RIGHT/LEFT  
navigation buttons you can  
either increase or decrease the  
volume.  
16  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
To answer a call in handsfree  
To store an entry in the  
directory  
When the phone rings:  
Press the DOWN navigation  
button until the display shows  
New Entry.  
Press the HANDSFREE button.  
The call is transferred to the  
loudspeaker.  
OK  
Press the OK options button.  
Enter the telephone number.  
Press the DOWN navigation  
button to enter the name.  
To switch to handsfree during  
a call  
Enter the name.  
Entering names:  
During a call you can switch to  
handsfree mode:  
Enter the name using the letters  
on the keypad. For example, to  
enter the name TOM:  
Press the HANDSFREE button.  
The call is transferred to the  
loudspeaker.  
Press the 8 button, Tappears  
on the display.  
TUV  
8
Press the GREEN PHONE  
button to switch back to using  
the handset.  
Press the 6 button three times  
MNO  
MNO  
6
6
until the display shows O  
Then press the 6 button to  
display M  
.
.
Note  
For the full character map,  
see page 18.  
If you need to replace the handset in  
the base station during a call, for  
example, because the battery is flat,  
hold down the HANDSFREE button.  
If required, use the DOWN  
navigation button and keypad  
to enter birthday or special  
date information. (For more  
details see page 36.)  
Menu  
OK  
Press the Menu options  
button. Display shows Save  
Entry.  
Using the directory  
You can store up to 200 numbers and  
names in the telephone directory. You  
can enter up to 32 digits and up to 16  
characters. If you wish, you can also  
add a birthday or special date.  
Press the OK options button  
to confirm.  
Press the RED PHONE button  
until you reach the idle display.  
17  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Note  
The first letter of each name, and the  
first letter after a punctuation mark  
are automatically shown as capitals.  
Letters are always added to the left of  
the cursor.  
Press to switch between capitals  
and lower case.  
Press to move the cursor  
Press to delete from left to right,  
1
Press 1 to enter a blank space.  
Character map  
These are the characters you can use when storing a directory entry.  
1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x  
1
1
b
e
h
k
n
q
u
x
?
c
f
£
2
3
4
5
6
s
8
z
(
$
ä
ë
ï
¥
á
é
í
ABC  
DEF  
GHI  
JKL  
2
3
4
5
a
à
è
ì
â
ê
î
ã
ç
d
g
j
i
l
MNO  
PQRS  
6
m
p
t
o
r
v
y
/
?
\
ö
7
ü
9
)
ñ
ß
ú
ÿ
<
+
ó
ò
ô
õ
7
8
TUV  
ù
y´  
=
-
û
æ
>
:
WXYZ  
9
w
ø
%
¿
å
¡
a➔A ✱  
0
.
,
!
0
§
“
‘
;
–
#
@
&
18  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
To dial a name and number in  
the directory  
To edit a directory entry  
Press the DOWN navigation  
Press the DOWN navigation  
button to open the directory.  
button to open the directory.  
Press the DOWN navigation  
button to scroll to the entry  
you want.  
Enter the first letter of the  
name you want, e.g. for Emma,  
press 3 twice to search for  
names beginning with E.  
DEF  
DEF  
3
3
View  
Press View. The number is  
displayed.  
Change  
Press the Change options  
button to amend the details in  
that entry.  
Or  
Press the DOWN navigation  
button to scroll through the  
names which are listed in  
alphabetical order.  
Enter the changes you want.  
Press the DOWN navigation  
button to move to the name.  
Press the GREEN PHONE  
button. The number is dialled.  
Enter the changes you want.  
Press the DOWN navigation  
button to move to the birthday  
details.  
To view directory entry  
Enter the changes you want.  
Press the OK options button.  
Display shows Save Entry.  
OK  
Press the DOWN navigation  
button to open the directory.  
Press the DOWN navigation  
button to scroll through the  
entries.  
Press the RED PHONE button  
until you reach the idle display.  
Or  
Press the first letter of the  
name you are looking for.  
View  
Press View to display all the  
details stored in the entry.  
Press the RED PHONE button  
until you reach the idle display.  
19  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Copy  
Press the Copy options button.  
To copy an entry to another  
handset  
The entry is copied. You can  
now repeat these steps until  
you have copied all the entries  
you want.  
You can copy individual  
entries to another Diverse 4000  
Executive handset.  
When you have finished  
copying  
Press the DOWN navigation  
button to open the directory.  
No  
Press the No options button.  
Press the RED PHONE button  
until you reach the idle display.  
Press the DOWN navigation  
button to scroll to the entry you  
want to copy.  
Menu  
Press the Menu options button.  
To copy the entire directory  
Press the DOWN navigation  
button until the display shows  
Copy Entry.  
Press the DOWN navigation  
button to open the directory.  
OK  
Press the OK options button to  
confirm. You hear a confirmation  
beep.  
Press the DOWN navigation  
button to highlight the first  
entry in the directory.  
Press the DOWN navigation  
button to display the number of  
the handset you want to copy  
the entry to.  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
Send List.  
OK  
Press the OK options button to  
confirm. The entry is copied.  
You hear a beep from the  
OK  
Press the OK options button  
to confirm. The numbers of all  
other registered handsets are  
displayed.  
receiving handset to confirm.  
You can now copy another  
entry.  
Press the DOWN navigation  
button to select the handset you  
want to copy the directory to.  
Yes  
Press the Yes options button.  
Press the DOWN navigation  
button to scroll to the next entry  
you want to copy.  
OK  
Press the OK options button to  
confirm. The directory is copied.  
You hear a beep from the  
receiving handset to confirm.  
20  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
The directory will be added  
to any existing entries already  
stored on the receiving handset.  
To delete an entry  
Press the DOWN navigation  
The receiving handset displays  
how many entries have been  
received. Any entries with the  
same number are duplicated  
so the number of stored  
button to open the directory.  
Press the DOWN navigation  
button to scroll to the entry  
you want to delete.  
Menu  
Press the Menu options button.  
entries may be different from  
the number of entries sent.  
Press the DOWN navigation  
button until the display shows  
Delete Entry.  
Press the RED PHONE button  
until you reach the idle display.  
OK  
Press the OK options button  
to confirm. You hear a  
confirmation beep.  
Note  
Copying is stopped:  
Press the RED PHONE button  
until you reach the idle display.  
• if the directory of the receiving  
handset becomes full. If so, the last  
entry is displayed.  
• if you receive a call. The entry  
currently being copied will be  
completed.  
To delete the entire directory  
Press the DOWN navigation  
button to open the directory.  
Press the DOWN navigation  
button to highlight the first  
entry in the directory.  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
Delete List.  
OK  
Press the OK options button.  
Yes  
Press the Yes options button  
to confirm. Or press the No  
options button to cancel.  
Press the RED PHONE button  
until you reach the idle display.  
21  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Press the GREEN PHONE  
button to dial the number.  
To display the available  
memory  
You can see how much directory  
memory is still unused.  
To copy numbers shown in  
the redial list to the directory  
Press the DOWN navigation  
button to open the directory.  
Press the DOWN navigation  
button to highlight the first  
entry in the directory.  
Press the REDIAL options  
button.  
Press the DOWN navigation  
button to highlight the number  
you want to copy.  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
Available Memory.  
Menu  
Press the Menu options  
button.  
OK  
Press the OK options button.  
The amount of memory  
available is displayed.  
Press the DOWN navigation  
button until the display shows  
Copy to Directory.  
Press the RED PHONE button  
until you reach the idle display.  
OK  
Press the OK options button.  
If necessary, you can edit the  
number.  
Redial  
Press the DOWN navigation  
button.  
Your handset automatically saves the  
last five telephone numbers dialled into  
a redial list.  
Enter the name (for details,  
see page 17. You can also  
enter a birthday reminder,  
see page 36).  
To dial a number in the  
redial list  
Menu  
OK  
Press the Menu options  
button. Display shows Save  
Entry.  
Press the REDIAL options  
button. The last number  
dialled will be displayed.  
Press the OK options button  
to confirm.  
Press the DOWN navigation  
button to scroll through the  
redial list.  
Press the RED PHONE button  
until you reach the idle display.  
22  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Press the RETURN options  
button to talk to your caller  
again.  
Note  
To cancel any procedure, press the  
RED PHONE button until the display  
returns to idle.  
Paging and internal calls  
To delete a number from the  
redial list  
You can alert handset users that they  
are wanted, or locate a missing handset.  
If you have multiple handsets  
registered to the base you can make  
internal calls between handsets.  
Press the REDIAL options  
button.  
Press the DOWN navigation  
button.  
Press the LEFT navigation  
button.  
Menu  
Press the Menu options  
A list of all the handsets that  
are registered to the base are  
listed, you can select any of  
them.  
button.  
Press the DOWN navigation  
button until the display shows  
Delete Entry.  
Your handset is identified by  
OK  
Press OK to confirm deletion.  
a
.
<
Press the RED PHONE button  
until you reach the idle display.  
Highlight the handset you  
want to call and press the  
GREEN PHONE button to call  
or page.  
Secrecy  
Or  
When on a call you can talk to someone  
in the same room, without your caller  
hearing.  
Call All  
Press the Call All options  
button to page all the handsets  
registered to the base.  
Press the RED PHONE button  
on the handset you are paging  
or calling to end the call or page.  
To switch secrecy on/off  
During a call:  
Press the LEFT navigation  
button. The microphone is  
switched off. The caller hears  
musical tones.  
23  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
To transfer an external call  
between handsets  
To put an external call on hold  
and speak to another handset  
You can forward an external  
call to another handset  
registered to the base.  
This enables you to ask another  
handset user a question and  
then get straight back to your  
caller.  
During an external call:  
Press the LEFT navigation  
button to display the list of  
handsets. Your caller hears  
musical tones.  
During a call:  
Press the LEFT navigation  
button to display the list of  
handsets. Your caller hears  
musical tones.  
Press the UP or DOWN  
navigation button to select the  
handset you want to call.  
Press the UP or DOWN  
navigation button to select the  
handset you want to call.  
Press the GREEN PHONE  
button to call. When the other  
handset answers you can  
announce the call.  
Press the GREEN PHONE  
button to call.  
End  
Press the End options button  
Press the RED PHONE button  
to put the call through.  
Or  
Press the RED PHONE button  
to end the internal call and talk  
to your external caller again.  
Note  
You can also put the call through  
without announcing it by immediately  
by pressing the RED PHONE button  
after dialling the other handset.  
To answer a waiting call  
during an internal call  
If you are making an internal  
call and hear the Call Waiting  
tone you can immediately take  
the incoming call.  
Accept  
Press the Accept options  
button to speak to the external  
caller and end the internal call.  
24  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
To switch 3-way conversation  
function on/off  
To hold a 3-way conversation  
Providing the feature is  
switched on:  
Your Diverse 4010 can hold  
3-way calls between handsets.  
Your handset display shows  
the line is In Use.  
Menu  
Press the Menu options button.  
Press the GREEN PHONE  
button, the other two callers  
will hear a beep announcing  
your entry into the  
conversation and the display  
will show Listening In.  
Press the DOWN navigation  
button until the display shows  
Base Settings.  
OK  
Press the OK options button.  
Press the DOWN navigation  
button until the display shows  
Add. Features.  
Press the RED PHONE button  
to leave the conversation, the  
other two callers will hear a  
beep announcing that you  
have left the call.  
OK  
Press the OK options button.  
Press the DOWN navigation  
button until the display shows  
Listening In.  
OK  
Press the OK options button.  
A
indicates the feature is  
✔
on. Press the OK options  
button again to switch it off.  
Press the RED PHONE button  
until you reach the idle display.  
25  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Caller Display and other  
Select Services  
IMPORTANT  
Note  
To use Caller Display and Call Waiting  
you must first subscribe to the Services  
from your Network Provider. For more  
information on BT’s Select Services  
call BT free on 0800 800 150.  
Calls that are ‘withheld’, ‘unavailable’  
or ‘international’ are not stored in the  
Calls list, as there is no telephone  
number sent via the Network.  
If you subscribe to a Caller Display  
Service you can see who is calling you  
on your handset display, as well as the  
date and time of their call (unless the  
number has been withheld).  
Calls list  
The Calls list contains the telephone  
numbers of your last 30 callers.  
Whether you take a call or not, the  
caller’s details are stored in the Calls  
list. You can display, scroll through and  
dial numbers in the list and copy them  
into the directory.  
If you have stored a name to go with  
the number in your handset directory,  
the name will be displayed instead.  
Please ensure that you have stored the  
full telephone number, including the  
area code, otherwise the name will not  
match the number stored in the  
directory.  
If a call is received when the Calls list  
is full then the oldest entry will be  
deleted automatically.  
If the caller has withheld their number,  
the display will show WITHHELD.  
If you call from another handset, the  
display shows the handset number and  
INT.  
Note  
If you have a new call in your Calls list,  
the  
icon and In use light will flash.  
26  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
To view the Calls list  
Missed Calls  
New Call  
02/04  
When you have new calls, the  
display flashes  
and the In  
A.N. Other  
Use light flashes.  
12.07.2000 11:33  
Press the ENVELOPE button.  
Delete  
Menu  
Press the DOWN navigation  
button to until the display  
shows Calls List.  
Total number of  
new calls  
OK  
Press the OK options button.  
The most recently received  
call is displayed.  
Serial number of  
the new call  
Press the DELETE options  
button to delete the entry  
displayed.  
Call number or  
name  
Date and time  
Press the UP/DOWN navigation  
button to scroll through the list.  
Press the RED PHONE button  
until you reach the idle display.  
New Call  
Old Call  
= The call is new.  
= The call has already  
been viewed.  
Call List  
= The call has been  
answered.  
To dial from the Calls list  
Press the ENVELOPE button.  
The  
button lets you open:  
Press the DOWN navigation  
button until the display shows  
Calls List.  
• Calls list.  
• Text messages (SMS).  
• Messages in a mailbox (voice mail).  
OK  
Press the OK options button.  
The most recently received  
call is displayed.  
Press the UP/DOWN  
navigation button if necessary  
to scroll through the list to the  
call you want.  
Press the GREEN PHONE  
button. The number displayed  
is dialled.  
27  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
To copy a number from the  
Calls list to the Directory  
To delete a call from the  
Calls list  
Press the ENVELOPE button.  
Press the ENVELOPE button.  
Press the DOWN navigation  
button until the display shows  
Calls List.  
Press the DOWN navigation  
button until Calls Listis  
highlighted.  
OK  
OK  
Press the OK options button.  
Press the OK options button.  
The most recently received  
call is displayed.  
The most recently received  
call is shown.  
Press the UP/DOWN  
Press the DOWN navigation  
button until the call is  
displayed that you want to  
delete.  
navigation button if necessary  
to scroll through the list to the  
call you want.  
Menu  
Press the Menu options button.  
Press the DELETE options  
Press the DOWN navigation  
button until the display shows  
Copy to Dir.  
button.  
Display shows Entry has been  
deleted.  
OK  
Press the OK options button.  
The number is copied.  
Press the RED PHONE button  
until you reach the idle display.  
To enter a name:  
Press the DOWN navigation  
button to move the cursor to  
the name section. The cursor  
is now in a position for you to  
add a name to the number if  
you want to.  
Enter the name.  
OK  
Press the OK options button  
to save the entry.  
Press the RED PHONE button  
until you reach the idle display.  
28  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
To delete the complete  
Calls list  
To set the list to contain all  
calls or missed calls  
Press the ENVELOPE button.  
Press the ENVELOPE button.  
Press the DOWN navigation  
button until Calls Listis  
highlighted.  
Press the DOWN navigation  
button until Calls Listis  
highlighted.  
OK  
OK  
Press the OK options button.  
Press the OK options button.  
The most recently received  
call is shown on the display.  
The most recently received  
call is displayed.  
Menu  
Menu  
Press the Menu options  
Press the Menu options  
button.  
button.  
Press the DOWN navigation  
button until Del Calls Listis  
highlighted.  
Press the DOWN navigation  
button until Caller Listis  
highlighted.  
OK  
OK  
OK  
Press the OK options button.  
Press the OK options button.  
Display shows No Entries  
Found.  
Highlight and press the OK  
options button for which ever  
list you require. Either  
All Callsor Missed Callswill  
have a tick by the side to tell  
you which is the current setting.  
Press the RED PHONE button  
until you reach the idle display.  
Press the RED PHONE button  
until you reach the idle display.  
29  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
• Switch Call Waiting on/off.  
• Switch off Ringback.  
Call Waiting  
• Divert all calls to another number  
(must be subscribed to).  
If you also subscribe to a Call Waiting  
Service, when you are on a call and  
another person tries to call you, the  
second caller’s number will appear on  
the handset display and you will hear  
an intermittent beep through the  
handset. This is to alert you to the  
other caller waiting to speak to you.  
To withhold your number  
from being sent  
Your number appears on the  
display of the person you call.  
You can withhold it from the  
next call.  
To accept a waiting call  
During a call when you hear  
the Call Waiting beeps:  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
SelectServiceshighlighted.  
The number (or name if stored  
in the directory) of the second  
caller will flash on the display.  
OK  
Press the OK options button.  
Menu  
Press the Menu options button.  
Display shows Accept.  
Press the DOWN navigation  
button until the display shows  
Withhold Nohighlighted.  
Recall  
Press the Recall button to  
toggle between callers.  
OK  
Press the OK options button.  
Press the RED PHONE button  
until you reach the idle display.  
Enter the telephone number  
you want to call.  
Menu  
Press the Menu options button.  
Display shows Send.  
Other Select Services  
OK  
Press the OK options button  
to dial. Or  
Your Diverse 4010 Executive handset  
helps you use your Network’s special  
services. For full details ask your  
Network provider.  
Press GREEN PHONE to dial.  
The number is dialled and your  
number is withheld for this call.  
Press the RED PHONE button  
until you reach the idle display.  
Options before you make a call  
Before making a call you can:  
• Withhold your number from being  
sent for one call.  
30  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
To switch Call Waiting on/off  
Ringback Off  
You can choose whether to have  
your Call Waiting service  
If you make a call and the  
number is engaged you can  
set your telephone to ring you  
back once the number is free  
by pressing 5. If you want to  
cancel this request i.e. if you  
have to go out before the call  
rings back.  
switched on or off depending on  
what you are doing i.e. if you  
are using the Internet via your  
PC and do not want Call Waiting  
to interrupt you.  
JKL  
5
Menu  
Press the Menu options button.  
Menu  
OK  
Press the Menu button.  
Press the DOWN navigation  
button until the display shows  
Select Services.  
Display shows Select  
Services.  
OK  
Press the OK options button.  
Press the OK options button.  
Press the DOWN navigation  
button until the display shows  
Call Waiting.  
Press the DOWN navigation  
button until Ringback Offis  
highlighted.  
Set  
OK  
Set  
Press the OK options button.  
Press the Set options button.  
Press the DOWN navigation  
button to choose between On  
or Off.  
The ringback is cancelled.  
Press the RED PHONE button  
until you reach the idle display.  
Press the Set options button.  
Wait to hear the confirmation  
announcement from your  
Network.  
Press the RED PHONE button  
to end the call.  
Press the RED PHONE button  
until you reach the idle display.  
31  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Press the DOWN navigation  
button to scroll to the next line.  
To set Call Divert  
Edit  
Press the Edit options button.  
Note  
Enter the telephone number  
you want your calls diverted to.  
Call Divert requires subscription  
from your Network provider. You  
may be charged a subscription fee.  
Menu  
OK  
Press the Menu options button.  
Display shows Save Entry.  
Press the OK options button.  
You can divert all incoming  
calls to another number where  
you can be reached.  
Press the DOWN navigation  
button to scroll to the next line.  
You can divert calls:  
Press the LEFT/RIGHT  
navigation button to switch  
Call Divert On or Off.  
• Automatic– calls are put  
straight through to the number  
you have set.  
Send  
Press the Send options button.  
Wait to hear the confirmation  
announcement from your  
Network.  
• No answer– calls are  
forwarded if your phone is  
not answered.  
• When busy– calls are  
forwarded if your phone is  
engaged.  
Press the RED PHONE button  
to end the call.  
Press the RED PHONE button  
until you reach the idle display.  
Press the Menu options button.  
Menu  
Press the DOWN navigation  
button until the display shows  
Select Serviceshighlighted.  
Press the OK options button.  
OK  
OK  
Press the DOWN navigation  
button until the display shows  
Call Divert.  
Press the OK options button  
again.  
Press the LEFT/RIGHT  
navigation button to display  
the option you want Automatic,  
NoAnsweror If Busy.  
32  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Additional features  
OK  
Press the OK options button.  
Voice mail  
Press the RED PHONE button  
until you reach the idle display.  
If you have Call Minder or a Network  
Messaging Service on your telephone  
line you can set the 1 button to access  
your messages directory via one button.  
To set up quick access to  
your Voice Mail service when  
behind a switchboard e.g.  
Meridian Mail  
To set one-touch access to  
your messages  
Menu  
Press the Menu options button.  
Follow the steps previously  
given, but when you come to  
enter the telephone number of  
your messaging service, you  
will need to follow the example  
below:  
Press the DOWN navigation  
button until the display shows  
Voice Mail  
OK  
Press the OK options button.  
Press the DOWN navigation  
button. The display shows Set  
Key 1.  
e.g.. 7000  
Enter the access number for  
your messaging service.  
OK  
Press the OK options button.  
P
Press the DOWN navigation  
button. The display shows  
Mailbox.  
Press the RECALL button to  
enter a pause in the dialling  
sequence.  
R
OK  
Press the OK options button.  
e.g.. 1234 #  
Enter your extension number,  
followed by a hash.  
Enter the telephone number of  
your messaging service. For  
example, 1571 to access ‘BT  
Answer’ voice mail service.  
P
Press the RECALL button to  
enter a another pause in the  
dialling sequence.  
R
Menu  
Press the Menu options button.  
Display shows Save Entry.  
33  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
e.g.. 000000 #  
Enter your PIN followed by a  
hash.  
Note  
If your handset is registered to an  
answering machine base i.e. Diverse  
4016 you will be given the choice of  
accessing your answering machine  
messages or Network Messaging  
Service. See your Diverse 4016 user  
guide for further information.  
The entire number should  
look like this:  
7000P1234nP000000n  
Press the RED PHONE button  
until you reach the idle display.  
Note  
Alarm clock and  
appointments  
If you store your security PIN as part  
of the quick access number, anyone  
with access to the handset will be able  
to retrieve your messages.  
To set the alarm clock  
You can use your handset as  
an alarm clock. The alarm rings  
every day at the time set. When  
you have set a time for the  
To retrieve messages from  
your Voice Mail service  
alarm, the display shows  
.
Press and hold down the  
1 button.  
1
The original setting uses the  
12 hour clock. If am or pm is  
displayed, the 12 hour clock is  
set. To switch between the 24  
hour and 12 hour clocks see  
page 13  
When set up it will take you into  
your message service. If during  
the set up you entered your  
security PIN as well as the  
telephone number you will be  
taken quickly into your  
Menu  
Press the Menu options button.  
messages. If the security PIN  
was not included you will have  
to enter this number now.  
Press the DOWN navigation  
button until the display shows  
Calendar/Clock.  
OK  
Press the OK button.  
OK  
Press the OK options button.  
You will be taken into your  
messages.  
Press the DOWN navigation  
button until the display shows  
Alarm Clock.  
Press the RED PHONE button  
until you reach the idle display.  
34  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
OK  
Press the OK options button.  
To switch off the alarm clock  
Press the LEFT or RIGHT  
navigation button to select On  
or Off.  
You have set the alarm but do  
not want it to ring every day.  
Press the DOWN navigation  
button to scroll to the next line.  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
Calendar/Clock.  
Enter the time you want the  
alarm to be set for.  
Press the DOWN navigation  
button. You can now choose the  
ringer melody for your alarm call.  
OK  
Press the OK options button.  
Press the DOWN navigation  
button until the display shows  
Alarm Clock.  
Press the LEFT or RIGHT  
navigation button to hear the  
melody.  
OK  
Press the OK options button.  
Save  
Press the Save options button  
to select the melody. Display  
Press the LEFT or RIGHT  
navigation button to select Off.  
shows  
is set.  
to confirm the alarm  
Save  
Press the Save options button  
to confirm.  
Press the RED PHONE button  
until you reach the idle display.  
Press the RED PHONE button  
until you reach the idle display.  
To stop the alarm ringing  
The alarm will ring for about  
30 seconds.  
Press any button to stop it  
ringing.  
35  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Save  
Press the Save options button  
to save your settings.  
To set an appointment call  
You can tell your handset to  
remind you of one appointment  
at a specific date and time.  
If amor pmis displayed you are  
using the 12 hour clock.  
Press the RED PHONE button  
until you reach the idle display.  
Note  
Menu  
Your alarm call will only ring if you  
are not using the handset at the time.  
The call rings for about 30 seconds.  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
Calendar/Clock.  
OK  
OK  
Press the OK options button.  
Display shows Set Appoints.  
Press the OK options button.  
To display/delete a missed  
appointment/anniversary  
Press the LEFT or RIGHT  
navigation button to select Off  
or On.  
If you miss an appointment or  
an anniversary call, details are  
saved and the display shows  
Appt.  
Press the DOWN navigation  
button to move to the next line.  
Appt  
Press the Appt options button.  
Display shows the list.  
Enter the day/month of your  
appointment, e.g. 05 02 for  
5th February.  
Press the UP/DOWN  
navigation button to display  
Missed Appointment.  
Press the DOWN navigation  
button to move to the next line.  
OK  
Press the OK options button.  
Enter the hour/minute of your  
appointment, e.g. 0905 for 9:05am.  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button. You can now choose the  
ringer melody for your alarm call.  
Press the DOWN navigation  
button until the display shows  
Calendar/Clock.  
Press the LEFT or RIGHT  
navigation button to hear the  
melody.  
OK  
Press the OK options button.  
Press the DOWN navigation  
button until the display shows  
Missed Dates.  
36  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
• Handsets have set Best Base station  
as their base station setting.  
Or  
OK  
OK  
Press the OK options button.  
Press the DOWN navigation  
button to select a missed  
appointment.  
• The handsets are not registered with  
any base station.  
Press the OK options button.  
The information about the  
appointment is displayed.  
Range  
The maximum range between two  
handsets whilst in Walk and Talk mode  
is up to 300 metres. Please note that  
batteries are used more quickly in  
Walk and Talk mode.  
A missed appointment is  
indicated by  
A missed anniversary is  
indicated by  
.
.
Press the DELETE options  
button to delete the  
appointment/anniversary from  
the list.  
To switch Walk and Talk  
mode on and off  
OK  
Press the OK options button to  
return to the list.  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button to until the display shows  
Additional Features.  
Or  
Press the RED PHONE button  
until you reach the idle display.  
OK  
Press the OK options button.  
Press the DOWN navigation  
button until the display shows  
Walk and Talk.  
Walk and Talk  
Diverse 4000 series handsets can  
communicate with each other outside  
the range of the base station. When they  
are out of range, however, they cannot  
receive external calls.  
OK  
Press the OK options button to  
switch Walk and Talk on.  
Or  
Off  
Press the Off options button to  
switch Walk and Talk off.  
Communication between two handsets  
is possible when:  
• Handsets are registered at the same  
base station and have currently  
selected that base station (see page 55).  
Or  
37  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
To use Walk and Talk  
To store the internal number  
for your room monitor  
Walk and Talk mode must be  
switched on for at least two  
handsets.  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
Additional Features.  
Call a handset:  
Call  
Press the Call options button.  
The called handset receives a  
Walk and Talk message on the  
display.  
OK  
OK  
Press the OK options button.  
Press the DOWN navigation  
button until the display shows  
Room Monitor.  
Answer a call:  
Press the GREEN PHONE  
Press the OK options button.  
button to take the call.  
Press the LEFT or RIGHT  
navigation button to select On  
or Off.  
Room monitor  
Press the DOWN navigation  
button to move the cursor to  
the next line.  
You can use a handset as a room monitor.  
If a certain noise level is reached, the  
handset will automatically dial an  
internal or external number which you  
have set.  
Change  
Press the Change options  
button to enter the number.  
If an external number has  
already been entered, your can  
delete it by pressing the  
DELETE button.  
Note  
To use the room monitor:  
The answering machine must be  
switched off.  
If an internal number has been  
entered, delete it by pressing  
the Yes options button.  
Make sure that the call bar has not  
been set.  
Enter the internal number you  
want the room monitor to call.  
The battery power is used more quickly.  
Or  
Any incoming calls on the handset  
which is being used as the room  
Press the LEFT navigation  
button to display handset  
numbers.  
monitor will not ring at the handset.  
The keypad and display are not backlit.  
38  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Press the UP or DOWN  
Press the DOWN navigation  
button to move the cursor to  
the next line.  
navigation button to select the  
handset you want the room  
monitor to call.  
Change  
Press the Change options  
Save  
button to enter the number.  
Press the Save options button  
to save the number.  
If an external number has  
already been entered, your can  
delete it by pressing the  
DELETE button.  
Press the DOWN navigation  
button to move the cursor to  
the next line.  
If an internal number has been  
entered, delete it by pressing  
the Yes options button.  
Press the LEFT or RIGHT  
navigation button to select the  
noise sensitivity Highor Low.  
Enter the external number you  
want the room monitor to call.  
Save  
Press the Save button to save  
the setting.  
Or  
Press the RED PHONE button  
until you reach the idle display.  
Press the LEFT navigation  
button to open the Directory.  
Press the DOWN navigation  
button to scroll to the entry  
you want.  
To store the external number  
for your room monitor  
OK  
Menu  
OK  
Press the OK options button  
to select the number.  
Menu  
Press the Menu options button.  
Press the Menu options button.  
Display shows Save Entry.  
Press the DOWN navigation  
button until the display shows  
Additional Features.  
Press the OK options button.  
Press the DOWN navigation  
button to move the cursor to  
the next line.  
OK  
OK  
Press the OK options button.  
Press the DOWN navigation  
button until the display shows  
Room Monitor.  
Press the LEFT or RIGHT  
navigation button to select the  
noise sensitivity Highor Low.  
Press the OK options button.  
Press the LEFT or RIGHT  
navigation button to select On  
or Off.  
Save  
Press the Save button to save  
the setting.  
Press the RED PHONE button  
until you reach the idle display.  
39  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
To switch off the room monitor  
from another phone  
When you are called by the  
room monitor, you can switch  
off the room monitor from  
that phone.  
Answer the call.  
WXYZ  
ABC  
9
Press the 9 and 2 button. The  
room monitor is switched off.  
2
40  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Handset settings  
You can choose a range of settings to suit your  
personal preferences.  
To change the earpiece volume  
and loudspeaker volume  
To set the ringer volume  
and melody  
You can choose from:  
• 3 earpiece volume levels  
• 5 levels handsfree  
You can choose from:  
• 5 ringer volumes (original  
setting = 3)  
loudspeaker volume levels.  
• Crescendo ring (increasing  
volume)  
• Ringer off  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
Sound Settings.  
• 10 ringer melodies  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
Sound Settings.  
OK  
OK  
Press the OK options button.  
The display shows Handset  
Volume.  
OK  
OK  
Press the OK options button.  
Press the OK options button.  
You hear the current handsfree  
volume.  
Press the DOWN navigation  
button until the display shows  
Ringer Settings.  
Press the LEFT or RIGHT  
navigation button to set the  
volume level you want.  
Press the OK options button.  
You hear the current ringer  
volume.  
Press the DOWN navigation  
button to select the handset  
earpiece volume  
Press the LEFT or RIGHT  
navigation button to set the  
ringer level you want.  
Press the LEFT or RIGHT  
navigation button to set the  
volume level you want.  
Press the DOWN navigation  
button to select the ringer  
melody.  
Save  
Press the Save options button  
to confirm and save the settings.  
Press the RED PHONE button  
until you reach the idle display.  
41  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Press the LEFT or RIGHT  
Press the DOWN navigation  
button until the display shows  
Ringer Settings.  
navigation button to set the  
ringer melody you want.  
The melody is played and its  
number shown  
OK  
Press the OK options button.  
You hear the current ringer  
volume.  
Save  
Press the Save options button  
to confirm and save the settings.  
Time C  
Press the Time C options button.  
Press the RED PHONE button  
until you reach the idle display.  
Status ON  
or OFF  
Period  
Ringer  
volume  
Shortcut button  
If you want to switch the handset  
ringer off quickly you can also press  
Press the LEFT or RIGHT  
navigation button to switch the  
time control on or off.  
and hold the  
button. The  
icon is displayed. To turn the handset  
ringer back on press and hold down  
Press the DOWN navigation  
button.  
the  
button again and the symbol  
will disappear.  
Enter the time period you want  
for the ringer from.  
Press the DOWN navigation  
button to scroll down to the  
time you want it until.  
To set time control for the  
ringer volume  
Press the LEFT or RIGHT  
navigation button to set the  
ringer volume.  
You can set a different ringer  
volume for a certain period,  
e.g. If you want to lower the  
volume of the ringer between  
the hours of 8pm and 7am  
because of children sleeping.  
Save  
Press the Save options button  
to confirm the settings.  
Press the RED PHONE button  
until you reach the idle display.  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
Sound Settings.  
OK  
Press the OK options button.  
42  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Press the DOWN navigation  
button until the display shows  
Sound Settings.  
To change the display  
language  
OK  
OK  
Press the OK options button.  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
Advisory Tones.  
Press the DOWN navigation  
button until the display shows  
H/Set Settings.  
Press the OK options button.  
OK  
OK  
OK  
Press the OK options button.  
Press the LEFT or RIGHT  
navigation button to switch the  
key tones On or Off.  
Press the DOWN navigation  
button until the display shows  
Language.  
Press the OK options button.  
Press the DOWN navigation  
button to move to the next line.  
Press the DOWN navigation  
button to display the language  
you want.  
Press the LEFT or RIGHT  
navigation button to switch the  
confirmation tones On or Off  
Press the OK options button  
to confirm.  
Press the DOWN navigation  
button to move to the next line.  
Press the RED PHONE button  
until you reach the idle display.  
Press the LEFT or RIGHT  
navigation button to switch the  
battery low beep On or Off or to  
sound only during a call.  
To switch off your handset’s  
beeps and tones  
Save  
Press the Save options button  
to confirm the settings.  
You can switch off and on:  
Press the RED PHONE button  
until you reach the idle display.  
• Key beeps when you press  
each button on your handset  
• Confirmation beeps when you  
have finished making a setting  
or action on your handset.  
• Battery Low warning beep.  
You can also set this to sound  
only during a call.  
Menu  
Press the Menu options button.  
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Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
To switch auto talk on or off  
To reset a handset  
When you receive a call, you  
can answer it simply by lifting  
the handset off the base station.  
This is called auto-talk. When  
you switch auto-talk off, you  
answer all calls by pressing  
the GREEN PHONE button.  
You can restore a handset to  
its factory settings.  
Registration, the Directory  
and the Calls list are not  
affected.  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
H/Set Settings.  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
H/Set Settings.  
OK  
Press the OK options button.  
Press the DOWN navigation  
button until the display shows  
Reset Handset.  
OK  
Press the OK options button.  
Press the DOWN navigation  
button until the display shows  
Auto Answer.  
OK  
Press the OK options button.  
Yes  
Press the Yes options button  
to confirm reset.  
OK  
Press the OK options button.  
A
indicates auto talk is  
✔
switched on. Press the OK  
options button again to switch  
auto-talk off.  
The settings after a reset will be:  
Ringer volume  
Ringer melody  
Auto talk  
3
1
Press the RED PHONE button  
until you reach the idle display.  
On  
Battery low beep  
Room monitor level  
Room monitor level  
Time control  
On  
5
high  
off  
Display language  
Redial list  
English  
deleted  
Press the RED PHONE button  
until you reach the idle display.  
44  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
To switch keyguard on and off  
To change the internal number  
of a handset  
You can lock the keypad so that  
it cannot be used accidentally  
while carrying it around.  
Your handsets are automatically  
assigned internal numbers  
between 1-6. You can change  
these numbers.  
Press and hold the button.  
#
When the keyguard is  
switched on, the display will  
Press the LEFT navigation  
button to display the list of  
handsets.  
show the  
icon.  
Press and hold the button  
#
to switch the keyguard off.  
Press the UP or DOWN  
navigation button to select the  
handset you want.  
To give a handset a name  
rather than a number  
Edit  
Press the Edit options button.  
Enter an available number.  
If the number is already  
assigned to another handset  
you hear a beep. Select another  
number.  
The handsets when registered  
are assigned numbers e.g. INT  
1. You can give the handset a  
name instead of a number to  
match the user or location,  
e.g. Anneor Office.  
If required, press the UP or  
DOWN navigation button to  
select another handset and use  
the Keypad to change the  
number.  
The name can be up to 10  
characters long.  
Press the LEFT navigation  
button to display the list of  
handsets.  
OK  
Press the OK options button  
to confirm.  
Press the UP or DOWN  
Press the RED PHONE button  
until you reach the idle display.  
navigation button to select the  
handset you you want to change  
the name or number of.  
Edit  
Press the Edit options button.  
Enter the name you want.  
Save Press the Save options button  
to confirm.  
Press the RED PHONE button  
until you reach the idle display.  
45  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Press the DOWN navigation  
Call Barring  
button to display the setting  
you want, No barring, Outgoing  
or Internal only.  
To set call barring  
OK  
Press the OK options button.  
You can stop individual  
handsets from dialling specific  
external numbers.  
A
will appear next to your  
✔
selection.  
Press the RED PHONE button  
to cancel at any time during  
these steps.  
You can set the following  
options:  
• No barring (this is the  
original setting)  
• Outgoing – handset can  
make internal calls and  
receive external calls but  
cannot make external calls.  
• Internal only – handset can  
only make internal calls.  
Press the LEFT navigation  
button to display a list of  
handsets.  
Press the UP or DOWN  
navigation button to select the  
handset you want.  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
Call Barring.  
OK  
OK  
Press the OK options button.  
Enter the PIN  
(original setting = 0000)  
Press the OK options button.  
46  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Base Station settings  
Press the DOWN navigation  
button to scroll to the next line.  
Base Station PIN  
(Personal Identification  
Number)  
Repeat the new PIN to confirm.  
Yes  
Press the Yes options button  
Your base station PIN has a default  
setting of 0000but you may want to  
change this to prevent unauthorised use  
of the handset(s).  
to save the new PIN.  
Press the RED PHONE button  
until you reach the idle display.  
If you change your PIN keep a record of  
the new number by writing it in the  
space provided on page 8.  
To set an emergency number  
Emergency numbers can be  
set so that even handsets that  
are barred from dialling  
external numbers can be used  
to make an emergency calls.  
To change the base station PIN  
Menu  
Press the Menu options button.  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
Base Settings.  
Press the DOWN navigation  
button until the display shows  
Base Settings.  
OK  
OK  
OK  
Press the OK options button.  
Press the DOWN navigation  
button until System PIN is  
highlighted  
Press the DOWN navigation  
button until the display shows  
Add. Features.  
OK  
Press the OK options button.  
Press the OK options button.  
Enter the PIN  
(original setting = 0000).  
Press the DOWN navigation  
button until the display shows  
Add. Emerg. No.  
OK  
Press the OK options button.  
Enter the new PIN.  
Press the OK options button.  
47  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
OK  
OK  
Press the OK options button.  
To reset the base  
Enter the PIN (original setting  
= 0000).  
You can restore a base station  
to its factory settings. Resetting  
the base will not affect the  
system PIN or handset  
registration.  
Press the OK options button.  
Enter the emergency number  
you want – up to 16 digits.  
If an emergency number is  
already set it is shown, you  
can change it.  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
Base Settings.  
Menu  
OK  
Press the Menu options button.  
Display shows Save Entry.  
OK  
Press the OK options button.  
Press the OK options button to  
confirm the setting.  
Press the DOWN navigation  
button until the display shows  
Base Reset.  
Press the RED PHONE button  
until you reach the idle display.  
OK  
Press the OK options button.  
Enter the PIN (original setting  
= 0000.)  
To display and dial the  
emergency number  
OK  
Press the OK options button.  
Yes  
Press the Yes options button  
The emergency number is  
saved in the base station so  
any handset can dial it, even  
if it barred from all other  
external calls.  
to confirm reset.  
The settings after a reset will be:  
Calls list  
Join call  
deleted  
deleted  
Handset names INT 1- INT 6  
Press the GREEN PHONE  
button.  
Alarm clock  
Dialling mode  
Flash time  
Prefix  
Pause after prefix  
switched off  
tone  
Emer  
Call  
Press the Emer Call options  
button. Display shows the  
emergency numbers you have  
set.  
100ms  
deleted  
3secs  
SMS provider Pre-set number  
number  
switched on  
Press the UP or DOWN  
navigation button to select the  
emergency number you want.  
SMS incoming  
and outgoing lists  
Voice dialling  
deleted  
deleted  
OK  
Press the OK options button  
to dial.  
Press the RED PHONE button  
until you reach the idle display.  
48  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
To set repeater mode  
You can extend the range of  
your base station by  
purchasing a Diverse repeater.  
This boosts the signal and  
allows you to use your handset  
further away from the base  
station. If you want to use a  
Diverse repeater, you must  
switch this mode on.  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
Base Settings.  
Press the OK options button.  
OK  
OK  
Press the DOWN navigation  
button until the display shows  
Add. Features.  
Press the OK options button.  
Press the DOWN navigation  
button until the display shows  
Repeater Mode.  
OK  
Press the OK options button.  
Yes  
Press the Yes options button.  
Press the RED PHONE button  
until you reach the idle display.  
49  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Using additional  
handsets and bases  
Up to six handsets can be registered  
Registering additional  
handsets  
and operated from the Diverse 4010  
Executive base station. This allows you  
to make internal calls between two  
handsets while a third is making an  
external call.  
If you purchase new handsets to use with  
your current Diverse 4010 Executive,  
they will not be pre-registered to a base  
station. You will need to do this before  
you can use them.  
ꢀ
ꢀ
ꢁ
ꢂ
M
INT  
ꢁ
ꢂ
M
INT  
ꢃ
ꢃ
DEF  
1
ABC  
3
6
2
DEF  
1
ABC  
3
6
2
GHI  
MNO  
4
JKL  
TUV  
5
8
0
GHI  
MNO  
4
JKL  
TUV  
5
8
0
PQRS  
WXYZ  
9
7
PQRS  
WXYZ  
9
7
R
R
To register a new additional  
Executive handset to a 4010  
base station  
For this method of registration  
your handset must be a  
ꢀ
ꢀ
ꢁ
ꢂ
ꢁ
ꢂ
INT  
M
INT  
M
ꢃ
ꢃ
DEF  
DEF  
1
ABC  
3
6
1
ABC  
2
3
6
2
GHI  
MNO  
GHI  
MNO  
4
JKL  
TUV  
4
JKL  
5
8
0
5
8
0
PQRS  
WXYZ  
PQRS  
TUV  
WXYZ  
9
7
9
7
Diverse 4000 Executive.  
R
R
Place your handset in the base  
station.  
Ensure that the handset is  
switched on.  
ꢀ
ꢀ
ꢁ
ꢂ
M
INT  
ꢁ
ꢂ
M
INT  
ꢃ
ꢃ
DEF  
1
ABC  
3
6
2
DEF  
1
ABC  
3
6
2
GHI  
MNO  
4
JKL  
TUV  
5
8
0
GHI  
MNO  
4
JKL  
TUV  
5
8
0
PQRS  
WXYZ  
9
7
PQRS  
WXYZ  
9
7
After about 1 minute, the  
handset’s internal number will  
be displayed, e.g. INT 2.  
R
R
Each handset can be registered on up  
to four bases.  
The next available internal  
number (2-6) will be  
automatically assigned to the  
handset.  
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Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
For example, if the handset is  
Note  
already registered at Base 1,  
you could set your base as  
Base 2.  
If all internal numbers have been  
assigned then the internal number 6  
will be re-assigned.  
OK  
OK  
Press the OK options button.  
You can change the internal handset  
number if you wish, see page 50.  
Enter the base station PIN  
(original setting = 0000)  
Press the OK options button.  
Display shows Registr.  
Procedure Base X.  
To manually register a Diverse  
4000 Executive handset to  
another base station  
If the base station is a Diverse  
4010 or 4016 base press the  
PAGE button located  
underneath the base station  
for approximately one second.  
After approximately one  
minute the handset will display  
its internal number. The  
If you want to register your  
handset to another base station  
you will need to manually  
register it.  
handset is now registered and  
the handset display will return  
to the idle screen.  
On the handset to be registered:  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
H/Set Settings.  
If the base is not a 4010 or 4016  
you will need to follow the  
user guide for the base station  
you are registering the 4000  
handset to.  
OK  
Press the OK options button.  
Press the DOWN navigation  
button until the display shows  
Register H/Set.  
Press the RED PHONE button  
until you reach the idle display.  
OK  
Press the OK options button.  
Press the DOWN navigation  
button to display the Base  
Station number you want  
Base1, Base2, Base3, Base4.  
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Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
To register Diverse 2000/  
3000 series handsets and  
other makes  
To de-register a handset  
Press the LEFT navigation  
button to display the list of  
internal handsets registered to  
the base.  
Providing your handset is GAP  
(Generic Access Profile)  
Press the UP or DOWN  
navigation button to select the  
handset you want to de-register.  
compliant, you can register it  
to your Diverse 4010 base.  
Register your handset  
according to the instructions  
in its user guide.  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
De-reg. H/SetNo.  
When the handset is in  
registration mode, you will  
need to press the PAGE button  
located on the underside of  
your Diverse 4010 base station,  
for approximately one second.  
You will hear a confirmation  
tone and after a short period  
of time the handset will be  
registered. The Diverse 4010  
will allocate the next available  
handset number.  
OK  
Press the OK options button.  
Enter the base station PIN  
(original setting = 0000).  
OK  
Press the OK options button.  
Yes  
Press the Yes options button.  
Press the RED PHONE button  
to confirm de-registration.  
Note  
There is no confirmation tone from  
the PAGE button but if you page all  
handsets you will know if your  
handset has registered by the handset  
ringing.  
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Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
To move between base  
stations  
When your handset is  
registered to more than one  
base station you can set it to:  
• Automatically connect to  
the base station with the  
strongest signal.  
• Manually select the base  
station.  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
H/Set Settings.  
OK  
Press the OK options button.  
Press the DOWN navigation  
button until the display shows  
Select Base.  
OK  
Press the OK options button.  
Press the DOWN navigation  
button to select the Base you  
want, or Best Base for  
automatic connection.  
Press the RED PHONE button  
until you reach the idle display.  
53  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Help  
Try these solutions to the most common problems.  
Problem  
Possible cause  
Solution  
Handset not registering.  
The base is not powered.  
There are no batteries in the  
handset.  
Make sure that the power supply  
is plugged in at the base and  
switched on. Make sure that the  
rechargeable batteries (included)  
are fitted in the handset correctly.  
Switch the handset off and then  
back on again, place the handset  
on to the base again and leave  
for approx. 1 minute to try  
registering again.  
You have forgotten your base  
station PIN number.  
You have changed the PIN.  
Try entering the default PIN (0000).  
If you have changed the PIN and  
cannot remember the number you  
will need to contact the BT Diverse  
Helpline on 08457 908070.  
No display  
The handset is switched off.  
Keyguard may be switched on.  
Hold down RED PHONE for  
1 second.  
Charge or replace the batteries.  
Nothing happens when you  
press any button.  
Hold down the  
1 second.  
button for  
#
No connection between  
handset and base station.  
Are you out of range of the  
base station.  
Move closer to the base station.  
Handset is not registered.  
Register the handset.  
Base station is not switched on.  
Check the mains power is  
connected correctly.  
Handset on the base does  
not charge.  
Is another handset using the  
line for a long time?  
Maximum charging power is only  
possible when no calls are being made.  
Is the handset placed on the  
base properly?  
Make sure that the handset is  
placed on the base or in the  
charger correctly. You will hear  
a confirmation tone.  
Are the batteries in correctly?  
Check that you have put the batteries  
in the right way, you will hear a  
confirmation tone.  
54  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Handset does not ring.  
The handset ringer may be  
switched off.  
Hold down to switch the ringer  
back on.  
✱
You cannot dial external numbers.  
Your cannot hear your caller.  
Call barring may be set.  
Switch off call barring (see page 46).  
The LEFT navigation button has  
been pressed and the microphone microphone back on.  
is muted.  
Press  
to switch the  
The incoming caller’s number is  
not displayed even though you  
have Caller Display.  
The caller’s number has been  
withheld.  
Caller has to allow their number to  
be sent.  
You cannot hear the ringer or  
dialling tone.  
You have changed the telephone  
line cord on your Diverse base.  
Check that the cord has the correct  
3-4 pin assignment of the telephone  
leads/EURO CTR37.  
You keep hearing the error beep  
(a descending tone)  
You have pressed the wrong  
button in a sequence.  
Check the prompts in the display  
or refer to instructions in the  
user guide.  
55  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Compatibility  
The tables below give you a quick reference guide to compatibility when  
registering different handsets to bases within the Diverse 3000 and 4000 range.  
4000 Classic handset  
4010/4016 Executive  
3010 Executive  
Caller Display/Call Waiting  
Time displayed in idle mode  
Language selection  
SMS  
Yes  
Yes  
No  
No  
No  
No  
No  
Yes  
No  
No  
No  
Yes  
No  
No  
Loudspeaker via the base  
Room monitor  
Walk and Talk mode  
4000 Executive handset  
4010/4016 Classic  
3010/3016 Classic  
Caller Display/Call Waiting  
Time/date displayed in idle mode  
Language selection  
SMS  
Yes  
Yes  
No  
Yes*  
Yes  
No  
No  
No  
Loudspeaker via the base  
Directory transfer  
Room monitor  
Yes  
Yes  
Yes  
Yes  
No  
Yes  
No  
Yes  
Yes  
Yes  
Walk and Talk mode  
Call Barring  
It is possible for Diverse 4000 and Diverse 3000 Executive Handsets to transfer  
directory entries.  
*With the Diverse 3016, although you will hear the beeps when a call is waiting, the number or name of the waiting  
caller will not be shown on the handset display.  
56  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
General information  
Within the 12-month guarantee period:  
Guarantee  
If you experience difficulty using the  
product, prior to returning your  
product, please read the Help section  
beginning on page 54, or contact the  
Diverse Helpline on 08457 908070  
for assistance.  
Your Diverse 4010 Executive is  
guaranteed for a period of 12 months  
from the date of purchase.  
Subject to the terms listed below the  
guarantee will provide for the repair of,  
or at BT’s or its agent’s discretion the  
option to replace the Diverse 4010  
Executive, or any component thereof,  
(other than batteries), which is  
identified as faulty or below standard,  
or as a result of inferior workmanship  
or materials. Products over 28 days old  
from the date of purchase may be  
replaced with a refurbished product.  
In the unlikely event of a defect  
occurring, please follow the Helpline’s  
instructions for replacement or repair.  
Outside the 12-month guarantee period:  
If your product needs repair after the  
guarantee period has ended, the repair  
must meet the approval requirements  
for connection to the telephone network.  
We recommend that you call the Helpline  
on 08457 908070 and ask for details  
of our recommended repair agents.  
The conditions of this guarantee are:  
• The guarantee shall only apply to  
defects that occur within the 12  
month guarantee period.  
Technical information  
• Proof of purchase is provided.  
• The equipment is returned to BT or  
How many telephones can you have on  
the line?  
its agent as instructed.  
• This guarantee does not cover any  
faults or defects caused by accidents,  
misuse, fair wear and tear, neglect,  
tampering with the equipment, or  
any attempt at adjustment or repair  
other than through approved agents.  
All items of equipment have a Ringer  
Equivalence Number (REN) which is  
used to calculate the number of items  
that may be connected to any one  
telephone line.  
The BT Diverse 4010 Executive (with  
up to 6 handsets) has a total REN of 1.  
• This guarantee does not affect your  
statutory rights.  
57  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Any other instrument provided by BT  
may be assumed to have a REN of 1  
unless stated otherwise.  
To set the dialling mode  
You need only adjust this  
A total REN of 4 is allowed per telephone  
line. (For example: if the BT Diverse 4010  
is used in conjunction with three  
extension telephones, each with a REN  
of 1, then the total REN = 4)  
setting if your switchboard does  
not operate with the pre-set  
tone dialling. You can change  
the dial mode to pulse dialling.  
Menu  
Press the Menu options button.  
Only use approved power supply item  
code M-GA35-095130F.  
Press the DOWN navigation  
button until the display shows  
Base Set.  
R&TTE  
This product is intended for use within  
the UK for connection to the public  
telephone network and compatible  
switchboards.  
OK  
Press the OK options button.  
Press the DOWN navigation  
button until display shows  
Add Features.  
This equipment complies with the  
essential requirements for the Radio  
Equipment and Telecommunications  
Terminal Equipment Directive  
(1999/5/EC).  
OK  
OK  
Press the OK options button.  
Display shows Dial Mode.  
Press the OK options button.  
Press the DOWN navigation  
button to select:  
– tone (with TBR)  
Helpline  
– pulse (with Earth Recall)  
– DTMF-Earth (tone with  
Earth loop recall)  
If you are experiencing difficulty,  
please call the BT Diverse Helpline  
on 08457 908070.  
OK  
Press the OK options button  
to confirm. The display shows  
Saved.  
Switchboard compatibility  
Press the RED PHONE button  
until you reach the idle display.  
Generally this telephone may be connected  
to switchboards which support tone  
signalling and timed break recall. In the  
event of any difficulties please consult  
your switchboard Service Provider.  
58  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
To set the recall time  
To switch temporarily from  
pulse to tone dialling  
You need only adjust this setting  
if your switchboard requires a  
different recall time to the  
If you are using pulse dialling  
with your switchboard but  
need tone dialling to use  
pre-set recall time of 100ms .  
certain functions on your  
Diverse 4010 you can switch to  
tone dialling during the call.  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
Base Set.  
During your call:  
Menu  
Press the Menu options button.  
OK  
Press the OK options button.  
Press the DOWN navigation  
button until the display shows  
Temp.Tone.  
Press the DOWN navigation  
button until the display shows  
Add Features.  
OK  
Press the OK options button.  
Tone dialling is now active.  
OK  
Press the OK options button.  
Press the DOWN navigation  
button until the display shows  
TBR.  
Press the RED PHONE button  
until you reach the idle display.  
OK  
Press the OK options button.  
Note  
Press the DOWN navigation  
button to select the flash time  
80, 100, 120, 180, 250 or  
300ms.  
This setting is only for the duration of  
the call.  
OK  
Press the OK options button to  
confirm. The display shows  
Saved.  
Press the RED PHONE button  
until you reach the idle display.  
Note  
100 MS is the standard setting for  
most UK switchboards.  
59  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
To set the pause length  
To switch temporarily from  
pulse to tone dialling  
You can set the length of the  
pause that is automatically  
inserted after you press the  
GREEN PHONE button and  
before the telephone number  
is sent from your phone.  
If your switchboard uses pulse  
dialling but tone dialling is  
required during a call, you can  
switch the call to tone dialling.  
During your call:  
OK  
Press the OK options button.  
Enter the code 8 9 1 6.  
Enter the pause length:  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
Temp.Tone.  
1 = 1 second, 2 = 3 seconds,  
OK  
3 = 7 seconds, 4 = 3.2 seconds.  
Press the OK options button.  
Tone dialling is set for the  
duration of the call.  
OK  
Press the OK options button  
to confirm the setting.  
Press the DOWN navigation  
button until the display shows  
Add. Features.  
Press the RED PHONE button  
until you reach the idle display.  
OK  
OK  
Press the OK options button.  
Press the DOWN navigation  
button until the display shows  
TBR.  
Press the OK options button.  
Press the UP or DOWN  
navigation button to select the  
flash time you want. Options  
are 80ms. 100ms, 120ms,  
180ms, 250ms, 300ms, 600ms.  
OK  
Press the OK options button  
to confirm the setting.  
Press the RED PHONE button  
until you reach the idle display.  
60  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
To store the switchboard  
access code  
Important  
When storing numbers in the  
Directory, you still need to enter the  
switchboard access code first.  
If your switchboard requires a  
prefix, e.g. 9, before a number  
is dialled, your Diverse 4010  
Executive can store it so it is  
dialled automatically for  
external numbers.  
The code you store here is always  
dialled automatically before telephone  
numbers in the caller list and the  
emergency numbers.  
Menu  
Press the Menu options button.  
Press the DOWN navigation  
button until the display shows  
Base Settings.  
OK  
Press the OK options button.  
Press the DOWN navigation  
button until the display shows  
Add. Features.  
OK  
Press the OK options button.  
Press the DOWN navigation  
button until the display shows  
Access code.  
OK  
Press the OK options button.  
Enter the access code, e.g. 9.  
Menu  
OK  
Press the Menu options button.  
Display shows Save Entry.  
Press the OK options button  
to confirm the setting.  
Press the RED PHONE button  
until you reach the idle display.  
61  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Index  
internal  
making  
on hold  
receiving  
redial  
secrecy  
three-way  
transferring  
23  
15  
24  
16  
22  
23  
25  
24  
Additional handset and bases  
Alarm clock  
Appointment call  
50  
34  
36  
44  
Auto talk on/off  
Base station PIN  
Base station reset  
47  
48  
Batteries  
Date set  
Delete  
all directory numbers  
13  
charging  
installing  
performance  
replacing  
warning beeps  
11  
11  
12  
11  
12  
21  
28  
29  
21  
23  
calls list call  
complete calls list  
directory entry  
redial list  
Belt clip  
13  
De-register handset  
Dialling mode  
Directory  
52  
58  
17  
18  
20  
Call Barring  
Call timer  
Call Waiting  
Caller Display  
46  
15  
30  
26  
character map  
copy entire directory  
copy entry to another handset 20  
Calls list  
26  
28  
28  
29  
27  
27  
27  
29  
27  
delete all entries  
delete an entry  
dial a number  
display available memory  
edit an entry  
store name and number  
view an entry  
21  
21  
19  
22  
19  
17  
19  
copy to directory  
delete a call  
delete complete list  
dial a number from  
display status of call  
display time of call  
settings  
view  
Display icons  
7
Calls  
Emergency number – set  
Ending calls  
External calls  
47  
15  
15  
end  
15  
15  
16  
24  
external  
handsfree  
holding  
62  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Phone socket  
PIN  
Power connection  
Preparatory dialling  
Pulse dialling  
13  
47  
10  
15  
58  
Guarantee  
57  
Handset  
beeps and tones  
43  
45  
7
41  
45  
15  
44  
41  
6-7  
16  
54  
24  
change internal number  
display  
melody  
naming  
on/off  
reset  
Quick guide  
display  
7
6
handset  
ringer  
Range warning  
Repeater mode – set  
Recall time  
Receiving calls  
Redial  
12  
49  
59  
16  
22  
22  
23  
22  
Handset quick guide  
Handsfree  
Help  
Holding calls  
copy to directory  
delete  
dial number in redial list  
Internal calls  
Internal number – change  
23  
45  
Registering  
additional handsets  
manually  
REN, how many phones can I have? 57  
Reset  
base settings  
handset settings  
Room monitor  
11  
50  
51  
Keyguard  
45  
43  
Language change  
Main menu  
Making calls  
Melody  
4
15  
41  
48  
44  
38  
On/off  
Safety instructions  
Secrecy  
Select Services  
Call Divert  
9
23  
alarm clock  
auto talk  
35  
44  
43  
15  
45  
40  
23  
25  
37  
26  
32  
26  
26  
30  
31  
30  
33  
beeps and tones  
handset power  
keyguard  
room monitor  
secrecy  
three-way conversation  
walk and talk  
Caller Display  
Calls list  
Call Waiting  
Ring Back  
withhold your number  
Voice mail  
Page a handset  
Pause length  
23  
60  
Setting up  
Switchboard compatibility  
10  
58  
63  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Technical information  
57  
13  
25  
Telephone line cord  
Three-way conversation  
Time control for ringer volume  
Time – set  
42  
13-14  
58  
Tone dialling  
Transferring calls  
24  
Voice mail  
33  
34  
33  
retrieve messages  
set one-touch access  
set up quick access behind  
switchboard  
33  
Volume  
earpiece  
handset ringer and melody  
loudspeaker  
41  
41  
41  
Walk and Talk  
37  
64  
Diverse 4010 Executive ~ 9th Edition ~ 17th July ~ 3662  
Offices worldwide  
The Telecommunications services described in this publication  
are subject to availability and may be modified from time to time.  
Services and equipment are provided subject to British  
Telecommunications plc’s respective standard conditions of contract.  
Nothing in this publication forms any part of any contract.  
TouchtoneTM is a registered trade mark of  
British Telecommunications plc in the UK.  
© British Telecommunications plc 2001.  
Registered Office: 81 Newgate Street, London EC1A 7AJ.  
Registered in England No. 1800000.  
Diverse 4010 Executive (7/01) 9  
0682  
Designed by The Art & Design Partnership Limited.  
Siemens number: A31008-G4010-P102-1-7619  
CE compliant to R&TTE Directive (1999/5/EC)  
Addendum  
IMPORTANT  
IMPORTANT  
Telephone numbers with the  
0911 prefix are used for the  
SMS Service. 0911 numbers are  
charged at 12p for the initial  
connection and then at local  
call rate thereafter. One SMS  
message is sent on each  
With your Diverse Executive you  
can send and receive (**) SMS  
Text Messages.  
(**) Messages from mobile  
phones can currently only be  
accepted from the BT Cellnet  
Network. As additional Network  
providers are able to support  
this service, you will be sent an  
advisory SMS Text Message  
from Bizzyline (Direct) Ltd.  
connection.  
General tips for using SMS  
Receiving mobile SMS Text  
Messages  
You must subscribe to your  
Networks Caller Display Service  
in order to use SMS (Text  
Messaging).  
To enable BT Cellnet mobile  
customers to initiate SMS text  
messages to your Diverse, they  
must use the pre-fix 2023 with  
your telephone number before  
they send the message. (e.g.  
20230123456789).  
Your SMS Text Message Service  
Provider is Bizzyline (Direct)  
Ltd. Please read the Bizzyline  
(Direct) Ltd, Terms and  
Conditions for this service before  
you send your first SMS text  
message. By sending your first  
SMS text message you are  
agreeing to these terms and  
conditions.  
Delivery of SMS messages  
The SMS service will attempt to  
deliver a message to you three  
times, but if your line is busy or  
otherwise unavailable and the  
message is undelivered it will be  
stored for a maximum of three  
days.  
If you do not wish to be disturbed  
at a certain time of the day, you  
can arrange for your SMS messages  
to be delivered between your  
preferred hours. To arrange this  
facility, please call 0911 023 5013  
and leave a message clearly stating:  
• Your name.  
• Your full telephone number  
(inc. dialling code) that your  
Diverse Executive is connected  
to.  
• The start time and the end time  
for your messages to be  
delivered (e.g. Start time 9.00am,  
end time 10.00pm).  
Your SMS account will be updated  
within the next 48 hours.  

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