BT 3500 User Manual

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

This equipment is not designed for making emergency telephone calls when the power fails.

Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks

and private switchboards in the United Kingdom.

Quartet 3500

User

Guide

Combined Cordless Telephone

and Digital Answering Machine

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Please open this page for an

‘at a glance’ guide to your

Quartet 3500

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Please open this page for a

further ‘at a glance’ guide to your

Quartet 3500

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

At a glance

Handset

Handset fascias

Can be changed to suit

your personal preference,

see page 13.

Aerial

Should be extended to obtain

the best signal and reception

available, see page 10.

Option buttons

Lets you select options

within each menu that

are shown on the display,

see page 14.

Clear button

Use to delete unwanted

digits or characters and to

exit the menu, see page 20.

Talk button

Up and Down buttons

Press to make or receive

Use to scroll up and down

through the menu options,

see page 14.

a call, see page 14.

Recall/Call Waiting

button

Keypad

For use with a

switchboard/ PBX and

BT Select Services, see

pages 19 and 62.

Last number redial/

Pause button

Redials up to 5 of the last

numbers called, or press to

enter a pause in a stored

number, see page 21.

Also allows you to use

the Call Waiting feature,

see page 32.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Power/In use/1571 light

Aerial

Base unit

The green light comes on when

connected to the power supply

and flashes when in use, or when

you have a new BT Answer 1571

message, see page 33.

Should be extended

to obtain the best

signal and reception

available, see page 10.

Message

Charging light

display LEDS

The red light comes

on to indicate

charging when the

handset is on the

base.

Indicates when

the answering

machine is on or

off and when the

power is on.

Also shows the

number of

Skip backward

Lets you skip

messages stored,

and answering

machine status

information, see

page 36.

backwards through

your messages and

memos, see page 46.

Volume buttons

Use to adjust the

base unit

loudspeaker

Delete button

volume, see page 37.

Deletes recorded

messages and

memos, see page 46.

Page button

Press to page the

handset, see page 23.

Answer on/off button

Skip forward

Play button

Stop

Switches the answering machine

on and off, see page 36. Also,

allows you to check or play your

outgoing message, see page 42.

Lets you skip

Lets you play and

pause your

messages, see

page 45.

To stop message

playback, see

page 45.

forwards through

your messages and

memos, see page 46.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Quick guide to handset display icons

Battery icon – flashes when handset is on base and being charged.

Battery icon – to indicate battery low.

Directory icon

Telephone icon – flashes to indicate that new calls have been received

in the Calls list.

BT 1571 icon – indicates that the 1571 voice mail detection feature is

switched on. Flashes to indicate new voice mail messages have been

received.

Keypad lock icon – indicates that the keypad lock feature is switched on.

Answer machine icon – indicates that the answering machine

is switched on.

Envelope icon – indicates that you have new answer machine messages.

*You must subscribe to your Network Provider’s Caller Display and 1571 or

Call Minder Service for these features to work.

Backlit display (LCD)

Standby screen

Battery icon

Answering machine icon

Time

*1571 icon

09:30

1571

Handset 1

*Calls list

counter

Shows number of answering

machine messages

*Calls list icon

Directory icon

Envelope icon

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Quick guide

Quick guide to most commonly used handset settings and functions

Function

Button combination

Answer a call/End a call

Make a call

Redial a number from the

redial list

, to scroll through to entry,

to dial number

displayed.

, NEW , display shows EnterName, enter name

Store a number in the directory

using keypad, OK, display shows EnterNumber,

enter the number,

SAVE

, to scroll through to entry, press

to dial

Dial a number in the directory

Adjust the earpiece volume

Secrecy on/off

number displayed.

During a call, press

to increase or decrease volume.

During a call, press and release

Press and release

to switch ON.

SEC

again to switch OFF.

SEC

During a call, press TRAN, enter handset number

to transfer to

Transfer call to another handset

View and dial the Calls list

to scroll through list, to dial entry

displayed press

until display shows HandsetSettings,

Adjust handset ringer volume

Adjust base ringer volume

display shows RingerVolume, OK ,

to select volume

required,

until display shows Base Settings,

display shows RingerVolume,

to select volume

required,

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Quick guide

Quick guide to most commonly used answering machine settings

and functions

Function

Button combination

Switch answering machine ON/OFF:

Ans

On Off

Using the base

Press and release

OFF

Using the handset

until display shows AnswerOffOn, press either

Record own Answer and Record

outgoing message

until display shows Answer Settings,

until display shows OutgoingMessage,

, display shows

AnswerandRecord,

OK NEW

, after tone speak message then press

Record own Answer Only

outgoing message

until display shows Answer Settings,

until display shows Outgoing Message,

until display shows Answer Only,

, after tone speak message then press

NEW

Set answer mode

Ans

On Off

Using the base

Press and hold the

button until you hear “Please select outgoing

Skip

message”, then release the button. Press

for Answerand Record

Skip

for AnswerOnly.

Using the handset

until display shows Answer Settings,

until display shows Answer Mode,

to highlight either AnswerandRecordor AnswerOnly,

Play new messages:

Using the base

Press and hold

NEW

or until display shows Record Memo,

Using the handset

Record memo message

, after

tone speak memo then press

Vol

Adjust base unit

loudspeaker volume

to increase volume

to decrease volume

Vol

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

In this guide

Note

There is a detailed Index at the back of this guide, see page 65.

At a glance

Using the answering machine

via the base unit

Menu structure

Quick guides

Introduction

Safety information

Setting up

Using the answering machine

4-6

via the handset

During message playback

Memos

Call screening/Call intercept

Remote access

Time saver

Using the telephone

Making and receiving calls

Call timer

Operating the answering

machine remotely

Using Quartet 3000 additional

Secrecy/Music on hold

50 Name and number directory

Redial

handsets

Registering your handset

Transferring calls

Paging

General information

Guarantee

Base unit settings

Handset settings

If you have to return your product

Technical information

Batteries

Call security

Switchboard compatibility

Switchboard use

BT Select Services

Caller Display

Calls list

Call Waiting

1571 Voice mail indication

Help and advice

Index

Setting up and personalising

your answering machine

Message display on the base station

Answer delay

Note

Audible message alert

Outgoing messages

Answer mode

In this user guide, we’ve included

helpful tips and useful notes. They are

shown in a white box like this.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Introduction

Your Quartet 3500 is designed for ease

of use and made to the high standards

set by BT.

Unpacking your

Quartet 3500

You can expect your Quartet 3500 to

provide many years of quality service.

Please read the instructions carefully

before use and keep this user guide for

future reference.

Check that your Quartet 3500 is complete.

If anything is missing, please contact

your place of purchase immediately.

Quartet 3500 handset.

Quartet 3500 base unit.

Power supply unit.

For your records

Date of purchase:

Place of purchase:

Telephone line cord.

Serial number:

(on the underside of the base unit)

3 handset fascias

(1 already fitted

on the handset)

For guarantee purposes proof of

purchase is required, so please keep

your receipt.

HELPLINE

If you have problems with your phone, call the Quartet 3500 Helpline

on 0870 605 8047.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Safety information

General

Cleaning

Only use the power supply unit

included with the product. Using an

unauthorised power supply will

invalidate your guarantee and may

damage the telephone. The item code

for the power supply unit is 872264, as

stated on the underside of the base unit.

Simply clean the handset and base

station with a damp (not wet) cloth,

or an anti-static wipe. Never use

household polish as this will damage

the product. Never use a dry cloth

as this may cause a static shock.

Environmental

For the handset, use only the approved

rechargeable battery pack. Under

no circumstances should

non-rechargeable batteries be used.

Using unapproved batteries will

invalidate your guarantee and may

damage the telephone.

Do not expose to direct sunlight.

The product may heat up when the

battery pack is being recharged. This

is normal. However, to avoid damage

we recommend that you do not place

the product on antique/ veneered

wood.

Radio signals transmitted between

the handset and base may cause

interference to some hearing aids.

Do not expose your product to ﬁre,

explosive or other hazardous

conditions.

Do not dismantle the handset or

base station. This could expose you

to high voltages or other risks.

Contact the Helpline for repairs.

Never dispose of batteries in a ﬁre.

There is a serious risk of explosion

and/ or the release of highly toxic

chemicals.

There is a slight chance that your

phone could be damaged by an

electrical storm. We recommend that

you unplug the power and telephone

line cord for the duration of the

storm.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Setting up

Follow these steps to set up your Quartet 3500 ready for use.

Plan the location

Note

Avoid touching the aerials during a

call as this may cause a clicking sound.

Situate your Quartet 3500 close enough

to the mains power socket and telephone

socket so that the cables will reach.

Make sure it is at least 1 metre away

from other electrical products to avoid

interference.

Do not situate the product in the

bathroom or other humid areas.

Your Quartet 3500 works by sending

and receiving radio signals between the

base unit and the handset.

2 Plug the power supply

cord into the back of the

base unit

The strength of the signal depends on

where you site the base unit and how

the aerials are deployed.

The higher the base unit is located,

the better. An upstairs room is ideal.

1 Handset and base aerials

Your Quartet 3500 handset and base

use compact aerials which we

recommend you pull out to obtain the

best signal and reception available.

Power

supply

unit

Telephone line cord

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

When you ﬁrst use your Quartet 3500,

the rechargeable battery pack in the

handset needs charging for 24 hours.

3 Connect the base unit

power supply to a power

socket

Place the handset on the base unit,

ensuring the contacts are touching.

The red CHARGING light will come on.

The charging light will remain

constantly lit while the handset is

placed on the base unit, even when the

handset batteries are fully charged.

The green Power/ In use light will come

on when the power is switched on.

The power supply unit must remain

plugged in all the time.

Note

When fully charged and in good

condition, the handset will provide up

to 7 hours talktime or 72 hours standby.

Note

Do not connect the telephone line

cord to the phone socket until the

handset is fully charged. This will

prevent the risk of the phone being

answered before the batteries are

charged, which may prevent them

from reaching maximum capacity.

If you are making a call and the

handset battery is running low you

will hear a warning tone every

10-15 seconds.

Place the handset on the base unit to

recharge.

However, the charge capacity of

rechargeable batteries will reduce with

time as they wear out, so reducing the

talk/ standby time of the handset.

Eventually they will need to be replaced.

New battery packs can be obtained

from the Helpline. Please see page 60

for instructions on how to install a new

battery pack.

4 Charge the handset

Your handset comes with a

rechargeable battery pack pre-installed

but the battery pack will need

charging.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

6 To set the day

Note (cont)

To get the longest possible life from

your battery, leave the handset off the

base unit for a few hours each day.

Press the UP or DOWN button

until the display shows Answer

^Settings.

Press the OK option button.

5 When the handset has

been charged for 24 hours

plug the line cord into the

telephone wall socket

Press the UP or DOWN

button until the display shows

Day Setting.

Press the OK option button.

The display will show ^Sunday.

Use the UP or DOWN button

to scroll to the correct day.

Press the OK option button to

confirm.

Press the CLEAR button until

you return to the standby

screen.

Telephone

line cord

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

6 To set the time

7 Changing your handset

fascias

Press the UP or DOWN button

until the display shows

Handset Settings.

There are 3 removeable handset fascias

to choose from (one is fitted already on

the handset). Press in the centre of the

fascias and slide upwards to take off.

Press the OK option button.

The display will show ^Time

^setting.

Press the OK option button.

The first digit will be flashing.

Enter the current time in ²⁴

hour format, e.g. 08:24.

Press the OK option button to

confirm.

You will hear a confirmation

tone.

To put a new fascia on, slide the fascia

down onto the handset making sure that

it clips into place securely.

Press the CLEAR button until

you return to the standby

screen.

Your Quartet 3500 is now

ready for use.

Note

If you subscribe to a Caller Display

Service from your Network Provider

the time will be set when you receive

your first call.

Helpline

If you have any difﬁculties setting up

your Quartet 3500 please call the

Helpline on 0870 605 8047.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Using the telephone

Making and receiving calls

To make an external call

Lift the handset off the base

unit.

OPTION buttons

Press the TALK button.

The green In Use light on the

base unit begins to flash and

the handset display will show

UP and DOWN

buttons

the

icon while it is in use.

Your Quartet 3500 has a menu driven

display. The UP and DOWN buttons

allow you to scroll through the menu

and the OPTION buttons below the

display allow you to select options within

each menu.

Listen for the dialling tone.

Dial the number you want.

Preparatory dialling

Note

First enter the number to be

dialled. The number is shown

on the display. If you make a

mistake, press the CLEAR

button to remove any incorrect

digits.

To quit a menu at any time, press the

CLEAR button. This will take you back

one step. To return to the standby

screen keep pressing the CLEAR button.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

If you have entered the

number correctly, press the

To receive a call

TALK button to dial the

number. The display will show

When the phone rings:

Calling.

The handset display will show

EXTERNAL CALLor if you have

subscribed to a Caller Display

Service it will show your caller’s

telephone number or name if

you have stored it in your

directory (unless the number

has been withheld or is an

international number).

Call timer

Your handset will automatically time

the duration of all external calls. The

handset display shows the call duration

both during your call and for a few

seconds after it is completed.

If your handset is on the base

unit, simply pick it up to answer

the call.

To end a call

Press the TALK button.

If your handset is off the base

unit, press the TALK button.

Replace the handset on the

base unit.

Note

An Inductive Coupler has been built

into the handset to improve sound

quality for people using hearing aids.

Switch your hearing aid to T and

adjust the position of the handset until

you get the best reception.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

To select an alternative

channel during a call

Note

The handset range is up to 250 metres

from the base unit in ideal conditions.

The stated range of this product is

measured in open field conditions. Walls,

ceilings and metal structures will

reduce the maximum range.

Your Quartet 3500 automatically

scans the available radio

channels and selects the best

quality reception to use.

If you start to go out of range while

using the phone, you will hear warning

beeps. Move closer to the base unit.

If you do not move back into range your

call may be disconnected. You can

check if you are in (or out of) range

If you experience interference

during a call, press the CHAN

options button.

CHAN

Your caller will momentarily

be placed on hold. The display

will flash ^{Seeking Channel}and

your handset will select an

alternative channel and then

return to your caller.

by pressing the

button and then

the button when you are in

standby mode. The display will show

either ^{IN RANGE}or OUT OF RANGE for a

few seconds.

To cancel channel seeking at

any time, press the CLEAR

button.

Note

Your Quartet 3500 handset uses a

telescopic aerial that should be pulled

out when on a call to obtain the best

signal and reception available.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

To adjust the earpiece volume

Secrecy/Music on hold

When on a call you can talk to someone

in the same room without your caller

hearing.

During a call you can adjust

the volume of the handset

receiver. The earpiece volume

will remain at the volume

level you set until you adjust it

again.

To switch Secrecy on and off

During a call:

To switch on during a call:

Press the UP or DOWN button

to increase or decrease the

earpiece volume.

Press and release the SEC

option button, displayed on the

handset screen.

SEC

The display will show the

current volume setting, e.g.,

The display will flash ^Secrecy

and your caller will be put on

hold. Both you and your caller

will hear music until the SEC

options button is pressed again.

As you increase or decrease

the volume the boxes will

show the volume level.

You can now talk to someone

in the same room without your

caller hearing you.

VOLUME

= Maximum

To switch off during a call:

VOLUME

Press and release the SEC

option button again to return

to your caller.

= Minimum

SEC

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

For example, if you wish to

enter the name TOM:

50 Name and Number

Directory

To enter the letter T, press the

8 button. The cursor will

automatically move to the right.

You can store fifty of your most

frequently used names and telephone

numbers in the directory. Please note

that numbers can be no longer than

20 digits and names no longer than

13 characters.

To enter the letter O, press the

6 button three times.

To enter the letter M, press

the 6 button.

If you enter a character

incorrectly use the CLEAR

button to delete it and then

enter the correct character.

To store a name and number

in the directory

When you have entered the

name correctly, press the OK

option button to confirm.

Press the DIRECTORY option

button.

NEW

Press the NEW option button.

The display will show ^Enter

^Numberand the cursor will

flash underneath.

The display will show Enter

^Nameand the cursor will flash

underneath.

Enter the telephone number

you want to store, (including

the dialling code).

Enter the name using the

letters on the keypad buttons.

Note

If you enter a digit incorrectly

use the CLEAR button to

delete it and then enter the

correct digit.

You can change between upper and

lower case by pressing the ^A-aoption

button and enter a space between

characters by pressing the 1 button

When you have entered the

number correctly, press the

SAVE option button to confirm.

twice. You can also use the and

✱

buttons for other punctuation

SAVE

characters.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

The display will show Entry

^Savedand then show the name

and number you have entered.

To view and dial a name and

number in the directory

Press the CLEAR button until

you return to the standby

screen.

Press the DIRECTORY option

button.

The first entry in the directory

will be displayed (if there are

no entries in the directory the

display will show ^Directory

^Empty).

Please note that you MUST

enter a name and a number,

if you do not your entry will

not be stored and the display

will show ^Error. The display

will then return to the name

entry field.

Use the UP or DOWN button

to scroll through the directory

to find the entry you want.

Note

Stored numbers can include

switchboard and network

To search alphabetically, press

the relevant keypad number,

for example to find ^TOM, press

the 8 button and scroll

services that use the and

✱

buttons as well as PAUSE

and RECALL functions.

through the entries under

To enter a pause in a directory

When the entry you want is

displayed, press the TALK

button to dial the number.

number, press the

button.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

The display shows EntrySaved.

To edit a name and number in

the directory

Press the CLEAR button until

you return to the standby

screen.

Press the DIRECTORY option

button.

The first entry in the directory

will be displayed.

To delete a name and number

in the directory

Use the UP or DOWN button to

scroll through the directory to

find the entry you want to edit.

Press the DIRECTORY option

button.

EDIT

Press the EDIT option button.

The first entry in the directory

will be displayed.

The display will show ^Edit

^Nameand the name will have a

cursor flashing after it.

Use the UP or DOWN button

to scroll through to the entry

you want to delete.

Press the CLEAR button to

delete it, character by character.

DEL

Press the DEL option button.

Enter the new character(s)

using the letters on the keypad

buttons.

The display will show ^Delete

Entry?

Press the DEL options button

to confirm. (If you decide

not to delete, press the SAVE

options button.)

Press the OK option button to

confirm.

The display will show ^Edit

^Numberand the number will

have a cursor flashing after it.

The display will show Entry

^Deletedand you will hear a

confirmation beep.

Press the CLEAR button to

delete all unwanted digits.

Press the CLEAR button until

you return to the standby

screen.

Enter the new digit(s).

Press the SAVE option button

SAVE

to confirm.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Use the UP or DOWN button

to scroll through the redial list

to the number you require.

Redial

Your handset automatically saves the

last 5 telephone numbers dialled into a

redial list. You can then redial any of

the last 5 numbers called or copy

numbers from the list into the directory

or delete them from the redial list.

Press the TALK button when

the number you want to redial

is displayed.

The number will be dialled

automatically.

To automatically redial the

last number called

To copy a number from the

redial list to the directory

Press the TALK button and

wait for the dialling tone.

Note

Press the LNR button.

You will not be able to copy

a number in the redial list to

the directory if the directory

is already full. If you try to,

the display will show

The last number you called

will be shown on the display

and dialled automatically.

Directory Full. You will need

to delete a number in the

directory first, see page 20.

To redial a number from the

redial list

Press the LNR button.

The last number you called

will be shown on the display

(if you have this number

stored in your directory the

name associated with it will

also be shown).

The last number you called

will be shown on the display.

Use the UP or DOWN button

to scroll through the redial list

to the number you require.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Press the COPY option button.

COPY

To delete a number from the

redial list

The display will show Enter

^Name.

Enter a name using the

keypad (as shown on page 18,

“To store a name and number

in the directory”).

Press the LNR button.

The last number you called

will be shown on the display.

Use the UP or DOWN button

to scroll through the redial list

to the number you require.

Press the OK option button.

The display will show ^Edit

^Number.

DEL Press the DEL option button.

Edit the number if you need to

by pressing the CLEAR button

to delete any unwanted digits.

The display will show ^Delete

Entry?

(If you decide not to delete

the number, press the SAVE

options button.)

Press the SAVE options button

to confirm.

SAVE

The display will show ^Entry

^Saved.

Press the DEL option button to

DEL

confirm.

Press the CLEAR button until

you return to the standby

screen.

The display will show ^Entry

^Deleted.

Press the CLEAR button until

you return to the standby

screen.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

To delete all numbers from

the redial list

Paging

You can page the handset from the base

unit to alert a handset user that they

are wanted or to locate a missing

handset. However, paging calls cannot

be answered by a handset.

Press the LNR button.

The last number you called will

be shown on the display.

To page the handset

Press and hold the DEL option

button for 3 seconds.

DEL

Press the PAGE button on the

base unit.

The display will show ^Delete

Whole Redial List?

(If you decide not to delete all

numbers, press the SAVE

option button).

The handset(s) will ring.

(The base unit will also ring to

confirm paging is working.)

Press the DEL option button to

confirm.

DEL

You can stop paging at any

time by pressing the PAGE

button on the base unit or any

button on the handset(s).

The display will show ^Redial

^{List Deleted}.

(If you press the TALK button

you will stop the paging but

will also seize the line. Press

the TALK button a second time

to clear the line.)

Press the CLEAR button until

you return to the standby

screen.

Paging will continue to ring

for approximately one minute.

If the paging is not answered

after this time your handset

will return to standby.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Base unit settings

You will hear a confirmation

tone.

To adjust the base ringer

volume

Press the CLEAR button until

you return to the standby

screen.

The base has 3 ringer volume

settings: Off, Low and High.

The default setting is High.

Press the UP or DOWN button

until the display shows ^Base

^Settings.

To change the base ringer

melody

Press the OK options button.

The base has 3 ringer melodies

to choose from:

2and

The display shows ^Ringer

^Volume.

Press the UP or DOWN button

until the display shows ^Base

^Settings.

Press the OK option button.

The current ringer volume

setting will be highlighted.

Press the OK options button.

Press the UP or DOWN button

until the display shows ^Ringer

^Melody.

Use the UP or DOWN button

to highlight which volume

setting you require: ^Off, Low

or High. You will hear a sample

ring for the High or Low

settings.

Press the OK option button.

The current melody will be

highlighted.

Press the OK option button to

confirm.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Use the UP or DOWN button

to highlight which melody you

require:

2or 3. You will

hear a sample melody on each

press.

Press the OK options button to

confirm.

You will hear a confirmation

tone.

Press the CLEAR button until

you return to the standby

screen.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Handset settings

To lock or unlock the keypad

To adjust the handset ringer

volume

You can lock the keypad so that

it cannot be used accidentally

while carrying it around.

The handset has 3 ringer

volume settings: Off, Low and

High. The default setting is

High.

IMPORTANT

Press the UP or DOWN button

until the display shows ^Handset

^Settings.

If the keypad is locked you

will NOT be able to dial the

emergency numbers 999

and 112.

Press the OK option button.

Press the CLEAR button.

Press the UP or DOWN button

until the display shows ^Ringer

^Volume.

Press the button. The keypad

✱

is now locked.

The display will show the

icon.

Press the OK option button.

The current ringer volume

setting will be highlighted.

(If you press any button now,

the display will show, ^Press

^{Clr Then * To Unlock Keys}.

Use the UP or DOWN button to

highlight which volume setting

you require: Off, Low or High.

You will hear a sample ring for

the High or Low settings.

To unlock the keypad, press

the CLEAR button and then

the button again. The

✱

icon will disappear and the

clock will return.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Press the OK option button to

confirm.

Use the UP or DOWN button

to highlight which melody you

require: 2or 3. You will

hear a sample melody on each

press.

You will hear a confirmation

tone.

Press the CLEAR button until

you return to the standby

screen.

Press the OK option button to

confirm.

You will hear a confirmation

tone.

To change the handset ringer

melody

Press the CLEAR button until

you return to the standby

screen.

The handset has 3 ringer

melodies to choose from:

and

To change the handset page

melody

Press the UP or DOWN button

until the display shows ^Handset

^Settings.

The handset has 3 page

melodies to choose from:

and

Press the OK options button.

Press the UP or DOWN button

until the display shows Handset

^Settings.

Press the UP or DOWN button

until the display shows ^Ringer

^Melody.

Press the OK option button.

Press the UP or DOWN button

until the display shows ^Page

^Melody.

The current melody will be

highlighted.

Press the OK option button.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

The current melody will be

highlighted.

The current setting will be

highlighted.

Use the UP or DOWN button

Press either the OFF or ON

to highlight which melody you

options button.

OFF

require:

a sample melody on each press.

2or 3. You will hear

You will hear a confirmation

tone if you switch the key

tones ON.

Press the OK option button to

confirm.

Press the CLEAR button until

you return to the standby

screen.

You will hear a confirmation

tone.

Press the CLEAR button until

you return to the standby

screen.

Note

Please note that if you switch the

handset keytones off, you will not hear

any confirmation tones when altering

the Quartet 3500 settings.

To switch the handset key

tones ON or OFF

Press the UP or DOWN button

until the display shows Handset

^Settings.

Press the OK options button.

Press the UP or DOWN button

until the display shows ^Key

^Tones.

Press the OK option button.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

BT Select Services

Caller Display

Note

It may take a couple of seconds for the

display to show the telephone number

or name for an incoming call. The

display will initially display ^External

followed by the number.

IMPORTANT

To use Caller Display you must first

subscribe to the service from your

Network Provider. A quarterly fee is

payable. For more information on

BT’s Select Services call BT free on

0800 800 150.

Calls list

If you have subscribed to your Network

Provider’s Caller Display Service, you

will be able to see your caller’s number

on your handset display (provided it is

not withheld) prior to answering the call.

The Calls list holds up to 30 telephone

numbers and they are stored in the

order they were received. The caller’s

details are stored in the Calls list whether

you answered the call or not. If a call is

received when the list is full, the oldest

entry will be deleted automatically.

For example, your handset display will

look like this:

When a new call is received in the Calls

list the

icon will flash on the display

and the calls counter above the

icon

0800 800152

will show how many new calls you

have received. You need to press the

option button to enter the Calls list.

If you have your caller’s name and

number stored in the directory you will

see the name on the display.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

New icon

The number will be dialled

automatically and the display

will show Calling.

New

indicates that

there are new

unviewed calls

in the list.

14:51 22 Jul

0800 800152

Del Copy

When the display shows NEWafter the

time and date it means that it is a new

call that has not been viewed yet.

To copy a number in the Calls

list to the directory

When all calls have been viewed NEW

will disappear and the call counter will

Press the CALLS LIST option

button.

return to

You can view, scroll through, dial and

delete numbers in the list and copy

numbers to the directory.

The most recently received

number will be shown.

Use the UP or DOWN button

to scroll through the list to the

number you want to copy.

To view and dial a number in

the Calls list

COPY

Press the COPY option button.

The display will show ^Enter

^Name.

Press the CALLS LIST option

button.

Enter a name using the

keypad (as shown on page 18,

“To store a name and number

in the directory”).

The most recently received

number or name will be shown.

Use the UP or DOWN button

to scroll through the list.

Press the OK option button.

To dial a number in the list,

press the TALK button when

the number you require is

displayed.

The display will show ^Enter

^Number.

Edit the number if you need to

by using the CLEAR button to

delete any unwanted digits.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

The display will show Entry

^Deletedand then return to the

next entry in the Calls list.

Press the SAVE option button

to confirm.

SAVE

The display will show Entry

^Saved.

Press the CLEAR button until

you return to the standby

screen.

Press the CLEAR button until

you return to the standby

screen.

To delete the whole calls list

To delete a number from the

Calls list

Press the CALLS LIST option

button.

The most recently received

number will be shown.

Press the CALLS LIST option

button.

Press and hold the DEL options

button for 2 seconds.

DEL

The most recently received

number will be shown.

The display will show ^Delete

Whole Calls List?

Use the UP or DOWN button

to scroll through the list to the

number you want to delete.

Press the DEL button again to

confirm. (If you decide not to

delete the list, press the SAVE

options button).

Press the DEL options button.

DEL

The display will show ^Delete

Entry?

The display will show ^{Calls List}

^Deletedand then will return to

the standby screen.

Press the DEL option button

again to confirm. (If you decide

not to delete, press the Save

options button).

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

To use Call Waiting

Call Waiting

You can answer the second

IMPORTANT

call, without disconnecting your

first caller, by pressing the

CALL WAITING button. The

first caller will be put on hold.

To use Call Waiting you must first

subscribe to the service from your

Network Provider. A quar terly fee is

payable. For more information on

BT’s Select Services call BT free on

0800 800 150.

When you have spoken to the

second caller you can return to

the first caller by pressing the

CALL WAITING button again.

You can switch back and forth

between the two calls without

disconnecting either if you wish.

If an incoming call arrives while you are

already engaged on a telephone call,

you will hear a soft beep every 5 seconds

(this beep is not audible to the person

you are speaking to).

If you wish to disconnect the

first call, press the TALK

button after speaking to the

first caller.

Instead of the engaged tone, the

second caller will hear an announcement

to hold as you are aware that there is a

second call.

The handset will then ring.

Press the TALK button again

and continue with the second

caller.

The second caller will only be

charged for their call from the

moment you answer and not

while they are waiting for your

initial contact.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Press the UP or DOWN button

until the display shows Base

1571 Voice mail indication

^Settings.

This feature will only work if you

have subscribed to BT Answer 1571 or

Call Minder and switched the 1571

feature ON.

Press the OK option button.

Press the UP or DOWN button

until the display shows ^Check

^{1571 BT Answer}.

BT Answer 1571 and Call Minder are

automated answering services located at

your local telephone exchange which will

take messages when you are out, engaged

on another call or on the internet.

Press the OK option button.

The display will show ¹⁵⁷¹.

The current setting OFF or ON

will be highlighted.

To enable your Quartet 3500 to let you

know you have messages you must first

subscribe to a BT messaging service.

Press either the OFF option

button or the ON option button

to switch 1571 OFF or ON.

OFF

BT Answer 1571 is a basic answering

service and is completely free of charge

to BT customers. To activate the service,

dial Freefone 0800 003 800.

You will hear a confirmation

tone.

When switched ON the ¹⁵⁷¹

icon will remain steady on the

display to indicate that the

handset is ready to ‘check’ for

voice mail messages.

For information on Call Minder, call

BT on Freefone 0800 800 150. This is

a chargeable service.

The ¹⁵⁷¹icon on the handset

and the green light on the

base unit will flash to indicate

when you have new voice mail

messages and will keep

To switch 1571 voice mail

indication ON/OFF

The 1571 feature is defaulted

as OFF so you will need to

switch the feature ON if you

want your handset to indicate

when you have new voice mail

messages.

flashing until you have listened

to all of your messages.

Press the CLEAR button until

you return to the standby

screen.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

To access your voice mail

Press the TALK button.

Press the 1571 option button

if it is displayed on the handset

display screen (as this indicates

you have a new voice mail

message).

1571

Dial 1571 to access your

network answering service

and follow the announcements

to play, save and delete your

messages using the keypad.

Note

The 1571 voice message indication

icon is activated by an interrupted dial

tone, which you can hear when you

pick up your phone. BT Select Services,

such as Call Diversion and Call

Barring also use interrupted dial tone

so therefore they will cause the ¹⁵⁷¹

icon to flash on the handset even if no

messages have been left.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Setting up and personalising

your answering machine

Your Quartet 3500 can digitally record

Message display on the

up to 13 minutes of messages, with

base station

each message lasting a maximum of

3 minutes. As well as recording

The table (on the next page) provides

an explanation of what is shown on the

base station display.

incoming messages, you can record

memos for other users.

You can operate your Quartet 3500

from:

The base unit

•

The handset

•

Remotely from any external

Touchtone™ telephone

•

Your Quartet 3500 comes with two

pre-recorded outgoing messages,

Answer and Record or Answer Only,

(see page 39) but if you wish you can

record your own (see pages 40-41).

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

To switch the answering

machine ON/OFF

Message

display

LED

You can switch the answering

machine on and off using the

base or the handset.

Switch on/ off using the base:

Press and release the ANS

Ans

On Off

ON/OFF button to switch ON

or OFF.

DISPLAY

(Blank)

DEFINITION

If you hear, “Answer on, your

outgoing message is....”, the

answering machine is

switched ON and is ready to

Power off.

C-0(flashing)

0-9

Day/Time needs to be set.

Answer-on mode, 0-9 messages.

9(flashing)

10-59 messages. Indicating more than

answer incoming calls and

9 messages stored.

––

Power on, but answer off mode

record any messages (unless

Alternating

with

0-9

The display flashes between a

dash and the number of

messages saved in the memory.

Answer Only is selected which

is an advisory announcement

only and does not allow

A(flashing)

Handset menu and Remote

access in progress.

Error.

messages to be recorded).

E(flashing)

F(flashing)

P(flashing)

P-1:

The display on the base

unit shows the number of

messages stored in the

memory.

Memory full.

Message paused.

When selecting or playing

Answer & Record outgoing

message.

If you hear, “Answer off ”, the

answering machine is

switched OFF.

P-2:

When selecting or playing

Answer Only outgoing message.

Message recording (memo,

outgoing message or incoming

message).

r(flashing)

The display on the base unit

will flash between a dash and

the number of messages saved

in the memory.

t or 2 to 9

Setting or reading answer delay.

Counting down.

8-0

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Switch on/ off using the

handset:

If you adjust the volume when

the answering machine is not

being used, a beep sounds at

each press. When the volume

reaches its highest or lowest

level two beeps will sound.

Press the UP or DOWN button

until the display shows ^Answer

^{Off On}.

Press either the OFF or ON

option button.

Answer delay

Your chosen setting will be

announced, “Answer on, your

outgoing message is…”, or,

“Answer off ”.

Answer delay sets the number of times

your Quartet 3500 will ring before the

answering machine picks up your call

and starts playing the outgoing

message. Your Quartet 3500 will be set

to answer after 6 rings. You can change

this setting to between 2 and 9 rings or

time saver (TS). For more information

on time saver, see page 54.

If the answering machine is

switched ON, the handset

display will show the

icon.

To adjust the base unit

loudspeaker volume

To change the answer delay

setting via the base unit

The loudspeaker volume

ranges from 0-9 plus H, where

0 is off and H is the maximum

level. The loudspeaker volume

will be set at 5.

ᮣ

Press and hold the Skip

Skip

button on the base unit until the

current setting is announced,

then release.

Vol

Press the VOL + button on the

Vol

base to increase the volume.

ᮣ

Press and release the Skip

Skip

Press the VOL – button on the

base to decrease the volume.

button to move through the

settings, with each press the

options will be announced and

will also be shown on the base

unit display, i.e 8, 9, Time

Saver, 2, 3, 4, 5, 6, 7.

The message display on the

base will show the volume

level on each press.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

When you hear the setting you

Use the UP or DOWN button

ᮣ

want, do not press the Skip

button again. After a short

to highlight the setting you

require from between 2 and 9

or TS.

delay your chosen setting will

be announced.

Press the OK option button to

confirm.

To check the answer delay

setting

Press the CLEAR button until

you return to the standby

screen.

ᮣ

Press and release the Skip

Skip

button on the base unit.

Audible message alert

The current setting will be

announced and also shown on

the base unit display.

When new messages have been

received, your Quartet 3500 will beep

every 10 seconds (when audible message

alert is switched ON). The volume of

the beep is at the volume you have set

for the loudspeaker. The default setting

is OFF.

To change the answer

delay setting via the handset

Press the UP or DOWN button

until the display shows Answer

^Settings.

To set audible message alert

via the base unit

Press the OK option button.

When the answering machine

is in the idle mode:

Press the UP or DOWN button

until the display shows ^Answer

^Delay.

ᮤ

Press and hold the SKIP

Skip

button on the base unit to

change the setting.

Press the OK option button.

The current setting will be

highlighted.

The prompt will announce

“Message alert on/ off” as

appropriate.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Answer and Record

To set audible message alert

via the handset

Your Quartet 3500 has a pre-recorded

Answer and Record outgoing message

that allows your caller to leave a

message.

Press the UP or DOWN button

until the display shows Answer

“Hello, your call cannot be taken at the

moment, so please leave your message

after the tone”.

^Settings.

Press the OK option button.

Press the UP or DOWN button

until the display shows

Message Alert.

However, you can record your own

Answer and Record outgoing message

if you wish, see “To record your own

Answer and Record outgoing message”,

see opposite.

Press the OK option button.

The current setting will be

highlighted.

Answer Only

Your Quartet 3500 will play a pre-

recorded Answer Only outgoing

message but will not allow your caller

to leave a message.

Press the ON options button

to switch message alert ON or

press the OFF options button

to switch it off.

OFF

“Hello, your call cannot be taken at the

moment and you cannot leave a

message, so please call later”.

Press the CLEAR button until

you return to the standby

screen.

However, you can record your own

Answer Only message if you wish, see

“To record your own Answer Only

outgoing message”, on page 40.

Outgoing messages

The outgoing message is the message

your caller first hears when the answering

machine picks up their call. Your Quartet

3500 comes with 2 pre-recorded outgoing

messages to choose from as follows:

Note

You can only record your own

outgoing messages via the handset.

Quartet 3500 User Guide ~ 5th Edition ~ 3rd March ’03 ~ 5271

To record your own Answer

Press the NEW option button.

NEW

and Record outgoing

message

You will hear, “Please speak

after the tone. To end recording,

press #”.

You can record your own

After the tone, speak your

outgoing message into the

Answer and Record outgoing

message to use instead of the

pre-recorded message already

available. Your outgoing

message can be up to 3 minutes

long. You can reinstate the

pre-recorded outgoing message

later if you wish to, see page 44.

handset. Press the button

when you have finished.

Throughout recording rwill

flash on the base unit display.

The prompt will announce,

“Your outgoing message is”,

and then play your message.

Pick up the handset.

Press the UP or DOWN button

until the display shows ^Answer

^Settings.

Note

Recording, checking or playing your

outgoing message does not set it as the

current outgoing message to be played

when your answering machine takes a

call, you will need to set the answer

mode, see page 43.

Press the OK option button.

Press the UP or DOWN

button until the display shows

Outgoing Message.

Press the OK option button.

The display will show ^Answer

^{and Record}.

Press the OK option button.

The display will show ^Outgoing

^Message, and will play your

Answer and Record message

immediately via your handset.

Quartet 3500 User Guide ~ 5th Edition ~ 3rd March ’03 ~ 5271

To record your own Answer

Only outgoing message

Press the OK option button.

Use the UP or DOWN button

to scroll to ^{Answer Only}.

You can record your own

Answer Only outgoing

Press the OK option button.

The display will show ^Outgoing

^Messageand will play your

Answer Only message

message to use instead of the

pre-recorded message already

available. Your outgoing

immediately via the handset.

message can be up to the

maximum recording capacity of

12 minutes, but it is advisable

that you try to keep it shorter to

allow time for recording memos,

or incoming messages if you

decide to set the alternative

Answer and Record outgoing

message. Your own outgoing

message will replace the Answer

Only pre-recorded outgoing

message. It is possible to

Press the NEW option button.

NEW

You will hear, “Please speak

after the tone. To end recording,

press #”.

After the tone, speak your

outgoing message into the

handset. Press the button

when you have finished.

Throughout recording rwill

flash on the base unit display.

reinstate the original message

later if you wish to, see page 44.

The prompt will announce,

“Your outgoing message is”, and

then play your message.

Pick up the handset.

Press the UP or DOWN button

until the display shows ^Answer

^Settings.

Note

When recording your own Answer

Only outgoing message, please

remember not to invite your caller to

leave a message as the Answer Only

mode will not record incoming

messages.

Press the OK option button.

The display will show Answer

^Mode.

Press the UP or DOWN button

until the display shows

Outgoing Message.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

To check or play your

outgoing message via

the base unit

To check or play your

outgoing message via

the handset

You can check and play your

current outgoing message at

any time via your Quartet 3500

handset

You can check and play your

current outgoing message at

any time via your Quartet 3500

base unit.

Pick up the handset.

Press the ANS ON/OFF

Ans

On Off

Press the UP or DOWN button

until the display shows ^Answer

^Settings.

button.

The prompt will announce

either:

Press the OK option button.

“Answer on, your outgoing

message is...” and play your

currently selected outgoing

message.

The display will show ^Answer

^Mode.

Press the UP or DOWN

button until the display shows

Outgoing Message.

“Answer off”.

Press the OK option button.

The base display will show ^P

flashing alternating with the

number of the outgoing

Use the UP or DOWN button

to highlight the mode you

want to set, either: Answer and

Record or Answer Only.

message currently selected:

for Answer and Record

and

Press the OK option button.

The display will show ^Outgoing

^Messageand the voice prompt

will automatically announce

via the handset “Your outgoing

message is”, and play your

message.

for Answer Only.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Press the CLEAR button until

you return to the standby

screen.

To set the answer mode via

the handset

Pick up the handset.

Press the UP or DOWN button

until the display shows ^Answer

^Settings.

Answer mode

You can select either Answer and

Record or Answer Only mode. Please

note that Answer Only mode does not

allow your caller to leave a message.

Press the OK option button.

Press the UP or DOWN button

until the display shows ^Answer

^Mode.

To set the answer mode via

the base unit

Press the OK option button.

Use the UP or DOWN button

to highlight the mode you

want to set, either: Answer and

Record or Answer Only.

Press and hold the

ANSWER ON/OFF button

until you hear, “Please select

outgoing message”, then

release the button.

Ans

On Off

Press the OK option button

to confirm. The voice prompt

will automatically announce

your chosen outgoing message

via the handset.

Either

To set Answer and Record,

press and release the Skip

button.

Skip

ᮤ

Press the CLEAR button until

you return to the standby

screen.

To set Answer Only, press

Skip

ᮣ

and release the SKIP button.

Your chosen setting will be

announced over the base

speaker.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

outgoing message will be played.

To delete your own outgoing

message and re-instate the

pre-recorded outgoing

Press the CLEAR button until

you return to the standby screen.

message via the handset

Note

Pick up the handset.

You cannot delete the pre-recorded

outgoing messages. If the current

outgoing message selected is the pre-

recorded message and you try and delete

it, you will hear a beep and the pre-

recorded message will be played to you.

Press the UP or DOWN button

until the display shows ^Answer

^Settings.

Press the OK option button.

Press the UP or DOWN button

until the display shows

Outgoing Message.

Press the OK option button.

To delete your own outgoing

message and re-instate the

pre-recorded outgoing

Use the UP or DOWN button

to select the outgoing message

you want to delete, either:

Answer Only or Answer and

Record.

message via the base unit

You can delete your personalised

outgoing message and return

to your Quartet 3500’s pre-

recorded outgoing message.

Press the OK option button.

The display will show ^Outgoing

^message, and the handset voice

prompt will automatically

announce the outgoing message

to be deleted.

First select the outgoing

message you want to delete,

see opposite column on this page.

Whilst your selected outgoing

message is playing press the

DELETE button on the base unit.

Press the DEL option button

during message playback

to delete it and re-instate the

pre-recorded message.

DEL

The message will stop playing

and you will hear a short beep,

then the default pre-recorded

outgoing message.

The prompt will announce,

“Your outgoing message is”, and

the original pre-recorded

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Using the answering machine

via the base unit

At the start of each message,

the number of the message is

announced. The message

number will also be shown on

the base unit display.

Note

Stop

Press the

button at any time during

playback to stop messages playing.

To playback new

messages only

To playback all messages

Press and hold the PLAY

button.

Press the PLAY button.

The prompt will announce,

“You have (n) new messages”

or “You have no new messages”.

The prompt will announce,

“You have (n) messages”.

Your message(s) will be

played back, starting with the

first message received. Both

new and old messages will be

played.

Your new message(s) will be

played back, starting with the

first message received.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

ᮤ

Press the SKIP button to

To pause a message during

playback

Skip

return to the start of the

current message. Press again

to return to the start of the

previous message.

While listening to a message,

press the PLAY button.

The message will be paused.

You will hear a beep every 10

seconds and the message

display will show ^Pflashing.

To delete an individual

message

During playback:

Press the PLAY button again

to resume playback.

Press the red DELETE button.

The prompt will announce,

“Message deleted”.

To skip forward and

backward through messages

(including fast forward

playback)

The message is not deleted

yet, but at the end of playback

when there is an 8 second

countdown followed by a

confirmation tone. Let the

countdown reach 0 and all the

selected messages are deleted

and the remaining messages

are saved.

During playback:

Skip

ᮣ

Press the SKIP button to

skip forwards to the next

message.

Skip

If you press and hold the

ᮣ

SKIP button the current

message will be played at 1¹⁄2

times the speed (fast forward

playback).

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

To delete all messages

When all messages have been

played the prompt will

announce, “End of messages.

To delete all messages, press

delete”. The display counts

down from

During the countdown, press

the red DELETE button. The

prompt will announce, “All

messages deleted”. At the end of

the countdown there will be a

confirmation tone.

If you decide not to delete,

press the STOP button during

the 8-0 countdown. All

messages will be saved

including any marked for

deletion.

Stop

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Using the answering machine

via the handset

e.g.,

Play messages

New

All

NEW

Press the NEW options button

to play new messages only.

The prompt will announce,

“You have (n) new messages”,

and your new messages will

be played back (or “You have

no new messages”).

ALL

Press the ALL option button to

play all messages (old and new).

The prompt will announce,

“You have (n) messages”, and

all your messages will be

played back in the order they

were received.

To playback messages

Press the

option button.

The display will show ^Play

^messagesand the number

of new messages and the

number of total messages

(old and new).

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

To skip back during message

playback

During message playback

When a message is being played the

handset display will show the number

of the message and you will have the

options to increase or decrease the

earpiece volume, delete messages or

skip forwards and backwards through

your messages.

During playback:

^|<<

Press the

option button

to skip back to the start of the

current message.

^|<<

Press the

option button

e.g.,

twice to skip back to the start

of the previous message.

09:30

Message 01

To skip forward during

message playback

Del

|<<

>>|

During playback:

To adjust the earpiece

volume for message playback

>>^|

Press the

option button

to skip forward to the next

message.

During playback:

Press the UP button to

increase the volume.

To delete individual

messages during playback

Press the DOWN button to

decrease the volume.

During playback:

The display will show volume

and the level you are setting.

The volume will remain at the

level you have set until you

adjust it again.

Press the DEL option button.

Playback of the message is

stopped and the prompt will

announce, “Message deleted”.

DEL

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Playback of the next message

will begin. The message has

not actually been deleted at

To delete all messages

When all messages have been

this point but it has been

marked for deletion. At the

end of message playback there

will follow an 8 second

countdown. When the

countdown reaches 0 all

marked messages will be

deleted.

played back, the prompt will

announce, “End of messages.

To delete all messages, press

delete”. The display will show

End of messagesand counts

down from 8-0.

Press the DEL option button

during countdown. The

prompt will announce, “All

messages deleted”.

DEL

When all messages have been

played back, if all messages

have been marked for deletion

the prompt will announce,

“End of messages. All messages

deleted”. The display will show

Deleting messagesand the

countdown from 8-0 will begin.

To delete messages let the

counter reach 0.

If you do not want to delete

messages, press the SAVE

option button.

SAVE

If you do not want to delete

messages, press the SAVE

option button.

SAVE

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Press the button to end

recording.

Memos

A personal memo can be recorded on

your Quartet 3500 and left as a memo

message for another user. Memos can be

of any length, up to the maximum

recording capacity (12 minutes), but you

should try to keep them short to allow

time for recording incoming messages.

The display will return to the

standby screen.

Your memo is now stored and

can be played back later.

Memos are stored in the same

way as incoming messages so

the message counter on the

handset and base will increase

by one. The memo can be

played back in the same way

as incoming messages.

Note

You cannot record a memo using the

base unit.

To record a new memo

message

Pick up the handset.

Press the UP or DOWN button

until the display shows ^Record

^Memo.

Press the OK option button.

The prompt will announce,

“Please speak after the tone. To

end recording, press #”.

After you hear the beep, speak

your memo into the handset.

The display will show ^{To End}

^{Recording Press #}.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

If you decide to take the call,

Call screening/

Call intercept

press the TALK button.

Recording will stop

automatically.

You can let your answering machine

pick up a call, even if you are in. This

allows you to identify your caller and

decide whether to take the call.

If you want to end call

screening and let the

answering machine take the

call and finish recording the

message, press the

Make sure the volume is set to an

audible level, see page 37. Allow the

incoming call to be answered by the

answering machine as normal. You will

hear the caller begin to leave

a message.

CLEAR button.

To screen a call from the

base unit

While listening to your caller

leaving a message via the base

unit loudspeaker, you can

decide to take the call by

pressing the TALK button on

the handset.

To screen a call via the

handset (when the handset

is off the base unit)

When your Quartet 3500

telephone rings, press the

SCREEN option button.

SCREEN

If the handset is resting in the

base unit and you decide to

take the call, lift the handset

off the base and speak to the

caller.

You can hear your caller begin

to leave a message. The

display will show ^Screening.

You can adjust the call

screening volume using the

UP or DOWN button.

Recording will stop

automatically.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Remote access

You can turn your Quartet 3500

Enter a 3-digit PIN code of

your choice.

answering machine on and off and

listen to your messages from any

Touchtone™ telephone. To protect your

privacy, messages can only be accessed

by entering a 3-digit security code.

Press the OK option button to

confirm.

The pre-set code is 000 and can be

changed. If you change the code it is

advisable that you make a note of it

somewhere safe.

To switch your answering

machine on remotely

If you go out and forget to turn

your answering machine on

you can switch it on remotely.

To change your security

PIN code

Dial your telephone number.

Let the phone ring for 20 rings

until you hear your outgoing

message.

Press the UP or DOWN button

until the display shows Answer

^Settings.

Press the button.

✱

Press the OK option button.

Enter your 3-digit PIN code.

Press the DOWN button until

the display shows ^Security

^Code.

Press the 7 button within 8

seconds. You will hear,

“Answer On”, and your

answering machine will now

be switched on to answer

incoming calls.

Press the OK option button.

The display will show ⁰⁰⁰.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

To check for messages

remotely

Note

You cannot use this feature if you

have BT Answer 1571 or Call

Minder active, as the call will be

intercepted before the 20 rings.

Dial your telephone number

and wait.

When you hear your outgoing

message, press the button.

✱

You will hear, “Please enter

Note

your security code”.

If you have new messages they will be

played after you have entered your

security code.

Enter your 3-digit PIN code.

If you have new messages, you

will hear, “You have (n) new

messages”, and your messages

will be played back.

Time saver

If you have no new messages,

you will hear, “You have no

new messages, to hear main

menu press 1”.

The time saver feature is useful if you

are out and want to ring in and check

if you have received any new messages.

You have 8 seconds to press

the 1 button before your

answering machine hangs up.

If your answering machine is set to

time saver you can check whether you

have new messages or not before your

answering machine actually answers

your call. If you have new messages

your answering machine will answer

after 2 rings, if you do not have any

new messages, it will not answer until

6 rings. This enables you to hang up

before you are connected, saving you

time and the cost of a call. See page 37

to set the answer delay to time saver.

Note

If you enter your security PIN code

incorrectly you will hear, “Incorrect

security code, please enter your

security code”. Re-enter your security

PIN code. If you enter it incorrectly the

second time, you will hear, Incorrect

security code, thank you for calling”,

and will then hang up.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

“To set a new security code,

press 9”

Operating the answering

machine remotely

“To hear main menu, press 1”.

When you have accessed your answering

machine remotely, you can operate it

using the keypad numbers on the phone

you are using.

The remote access

main menu

The main menu lets you

operate a range of answering

machine functions remotely.

Simply follow the instructions

as announced:

“To play all messages, press 2”.

“To play new messages,

press 3”.

“To skip back during messages,

press 4”.

“To delete during messages,

press 5”.

“To skip forward during

messages, press 6”.

“To set answer on or off,

press 7”.

“To hear the outgoing message

menu, press 8”.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Using Quartet 3000 additional

handsets

You can buy and use up to four more

Quartet 3000 additional handsets with

Note

your Quartet 3500 to extend your

You must charge your additional

phone system without needing to install

extension sockets for each new phone.

handset for 24 hours before registering it.

Registering your handset

You must register your Quartet 3000

additional handset before it can be used

with your Quartet 3500 base unit.

To register a Quartet 3000

additional handset

Please ensure you only have

the handset you wish to

the instructions below.

Once charged, your additional

handset will show the following

screen:

Each additional handset is supplied with

its own charger and user guide, but

the following information will tell you

how to register and use an additional

handset with your Quartet 3500.

Handset ?

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

To de-register a handset

Press the OK options button.

The display will show Press

^{PageOnBase UntilBase Beeps}.

Press the UP or DOWN

button until the display shows

De-Register.

Press and hold the base unit

PAGE button. When you hear a

beep release the PAGE button.

Press the OK option button.

The display will show

De-Register This Handset?

The display will show ^Handset

^Registered.

Press the OK option button.

Your handset is automatically

assigned the next available

handset number. For example

your Quartet 3500 handset is

already registered as Handset 1

so if this is your first additional

handset it will become

The display will show ^Handset

^{De-Registered}and then, after

a few seconds Re-Register

Handset?

Handset 2, if it is your second it

will show Handset 3 and so on.

The handset will then show the

standby screen:

00:00

Handset 2

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

If after a further 30 seconds

the call is not taken then the

caller will be disconnected.

Transferring calls

You can transfer calls between handsets

that are registered to the base unit.

To transfer a call

During your call:

Press the TRAN options button.

Your external caller will be put

on hold and will hear music.

TRAN

The display will show

Transfer To Handset_.

Enter the handset number that

you want to transfer the call to.

Press the OK option button.

The called handset will ring

and the display will show

Transferring Call.

(If you decide to cancel the

call transfer, press the CLEAR

button).

The ringing handset user

should press the TALK button

to speak to the caller.

If the call is not answered

within 20 seconds the original

handset will ring.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

General information

tampering with the equipment, or any

attempt at adjustment or repair other

than through approved agents.

Guarantee

Your Quartet 3500 is guaranteed for a

period of 12 months from the date of

purchase. Subject to the terms listed

below the guarantee will provide for the

repair of, or at BT’s or its agent’s

• This guarantee does not affect your

statutory rights.

Within the 12 month guarantee period:

discretion, the option to replace the

Quartet 3500 or any component thereof,

(other than batteries), which is

identiﬁed as faulty or below standard,

or as a result of inferior workmanship

or materials. Products over 28 days old

from the date of purchase may be

replaced with a refurbished product.

Prior to returning your product, please

read the Help section beginning on

page 63 or contact the Helpline on 0870

605 8047 for assistance. In the unlikely

event of a defect occurring, please

follow the Helpline’s instructions for

replacement or repair.

Outside of the 12 month guarantee period:

The conditions of this guarantee are:

If your product needs repair after the

guarantee period has ended, the repair

must meet the approval requirements

for connection to the telephone

network. We recommend that you

contact BT’s approved repair agent

TecLogic on 01672 564444 or a local

qualiﬁed repairer.

• The guarantee shall only apply to

defects that occur within the 12 month

guarantee period.

• Proof of purchase is provided.

• The equipment is returned to BT or

its agent as instructed.

• This guarantee does not cover any

faults or defects caused by accidents,

misuse, fair wear and tear, neglect,

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Only use approved power supply, item

code: 872264.

If you have to return

your product

Only use approved batteries, item code

006988.

Prior to returning your product, please

read the Help section on page 63, or

contact the Helpline on 0870 605 8047

for assistance. If you still feel you have

to return your product, pack the base

station and handset securely, preferably

in the original packaging. All parts must

be returned, including line cords, power

supplies and original batteries. (Please

note that we can not take responsibility

for goods damaged in transit).

These products are available from the

Quartet 3500 Helpline 0870 605 8047.

Batteries

Although the battery pack is

rechargeable it will eventually need

to be replaced, see below for details on

how to replace the battery pack.

Technical information

To replace the battery pack

How many telephones can you have?

All items of telephone equipment have

a Ringer Equivalence Number (REN),

which is used to calculate the number

of items which may be connected to any

one telephone line. Your Quartet 3500

has a REN of 1. A total REN of 4 is

allowed. If the total REN of 4 is

Remove the battery cover by

pressing down on top of the lid

and slide the cover off.

exceeded, the telephones may not ring.

With different telephone types there is

no guarantee of ringing, even when the

REN is less than 4.

Please note that any additional handsets

and chargers registered to the base

unit, will not add to the REN figure.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Unplug the white connector and

remove the old battery pack.

Note (cont)

To get the longest possible life from

your battery, take the handset off the

base unit for a few hours each day.

Plug the new battery pack

connector in and lower the

battery pack into recess then

Call security

replace lid.

Your Quartet 3500 has its own digital

security code that prevents other

cordless phone owners from using your

Note

phone line. This ensures that you are

charged only for calls using your phone.

However, all approved cordless phones

use radio signals to communicate

between the base unit and cordless

handset units. It is therefore possible that

your conversations could be overheard

by other people, on their cordless

phones, or on ordinary radios that use

the same radio frequencies.

When fully charged and in good

condition, the handset will provide up

to 7 hours talktime or 72 hours

standby.

If you are making a call and the

handset battery is running low you will

hear a warning tone every 10-15

seconds.

Place the handset on the base unit to

recharge.

As this problem applies equally to all

similar cordless phones currently

available in the UK, call privacy cannot

be guaranteed. However, the security

coding prevents unauthorised use of

your line.

However, the charge capacity of

rechargeable batteries will reduce with

time as they wear out, so reducing the

talk/ standby time of the handset.

Eventually they will need to be replaced.

New batteries can be obtained from

the Helpline on 0870 605 8047.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Switchboard compatibility

Press the OK option button to

confirm.

This product is intended for use within

the UK for connection to the public

telephone network and compatible

switchboards, which support tone and

pulse dialling and timed break recall.

If in doubt please consult your service

provider.

You will hear a confirmation

beep.

To insert a pause in a stored

number

With some switchboards, after

dialling the access code you

may have to wait for a moment

while the switchboard picks up

an outside line.

Switchboard use

To set the dialling mode

If so, press the LNR button to

insert a pause before entering

the telephone number.

Press the UP or DOWN button

until the display shows Base

^Settings.

To use the recall button

Press the OK option button.

Press the UP or DOWN button

until the display shows ^Dial

^Mode.

You may need to use the recall

function if you are connected

to a switchboard/ PBX

(Private Branch Exchange),

contact your PBX supplier for

further information. The recall

function is set to timed break

recall and is also used for

BT Select Services.

Press the OK option button.

The current dial mode setting

will be shown on the display.

Press the UP or DOWN button

to select either ^Toneor Pulse.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Help and advice

If you have any problems using your Quartet 3500, this section will

give you the most common, easy to follow solutions.

Telephone problems

Possible cause

Solution

Handset and base aerials not

extended.

Extend both aerials.

• Buzzing/poor reception.

Answering machine set to Answer

Only outgoing message.

Check your outgoing message,

see page 42 and ensure the

answering machine is set to Answer

and Record, see page 43. Make sure

you have not invited your caller to

leave a message in your own

recorded Answer Only outgoing

message.

• Answering machine not

recording incoming messages.

Telephone not connected to

telephone line.

Plug the telephone into the

telephone line.

• No dialling tone.

Mains disconnected.

Power cut.

Ensure the power supply is correctly

connected and switched on.

• Telephone will not dial out or

cannot receive calls.

Wait until the power is restored.

Replace handset on base unit for 10

seconds and try again. If this does

not work, disconnect the handset

battery from the handset for 10

minutes. Also disconnect the mains

power.

Then reconnect the base unit to the

mains, then replace the handset

on the base unit for 10 seconds and

try again.

Handset battery pack is discharged.

Place the handset on the base unit

and recharge it for 24 hours ensuring

the CHARGING light is on.

Handset not registered.

Handset ringer set to Off.

• Handset does not ring.

Set ringer volume, see page 26.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Telephone problems

Possible cause

Solution

You may be trying to use tone dialling

on a pulse dialling exchange.

See page 62 to change to pulse

dialling.

• You have dialling tone but the

telephone will not dial out.

You are connected to a PBX and are

not dialling the access code.

Use the PBX access code.

See page 62 for more information

on switchboard use.

Telephone is not connected to the

telephone line.

Plug the telephone into the telephone

socket.

• Base unit does not ring but

lights show on base unit.

The base ringer is set to off.

Line fault or faulty socket.

Set the base ringer setting to a

higher volume, see page 24.

Try the telephone on another socket

or another line. If the telephone

works, contact BT on 151, or your

telephone network operator for

repairs to the line or socket.

Handset and/ or base telescopic

aerial not fully extended

Extend the aerials to obtain the best

signal available.

• Callers are faint.

• Interference.

• Buzzing.

You are moving out of range.

Move closer to the base unit.

• Tinniness.

The base unit or the handset are

too close to electrical equipment or

metal obstructions.

Relocate the base unit or move

around with the handset until

reception improves.

You may have entered a name and

not a number.

You need to save both a name and

number when storing an entry in

the directory, see page 18.

• No Directory name and

number stored.

Dirty contacts on base unit or

handset.

Clean the contacts with a dry cloth.

Heavy soiling can be removed with

a pencil eraser.

• No CHARGING light on the

base unit.

Base unit not connected to the

power supply.

Plug the power supply into the wall

socket and switch on, and ensure

the other end is connected into the

base unit.

HELPLINE

If you are still experiencing difﬁculties please call the Helpline on 0870 605 8047.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Index

Answer mode

set via base

set via handset

Audible message alert

set via base

set via handset

Answer on/ off

At a glance

Base ringer melody

Base ringer volume

Base unit settings

Batteries

1571 voice mail indication

Additional handsets

Aerials

Answering machine

answer delay

1-2

answer mode

audible message alert

base unit loudspeaker

call screening

delete message

delete own outgoing

message

47, 49

charging

loudspeaker volume

memos

low warning

replacing

message display on base

on/ off

Call security

Call screening/ intercept

Caller Display

Calls

outgoing messages

pause playback

playback messages

set day and time

skip forward/ backward

remote access

45, 48

end

external

46, 49

make

receive

Answer delay

redial

set via base

secrecy

set via handset

transfer

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Calls list

copy to directory

delete a number

Guarantee information

Handset

additional

delete whole list

dial a number

view

aerial

charging

fascias

Call timer

keytones on/ off

melody

Call Waiting

Channel selection

Charge handset

Day – set

De-register

Dialling mode

Delete

range

ringer

Help

Helpline

Inductive Coupler

Keypad lock/ unlock

Key tones on/ off

Location of product

Make a call

Melody

calls list entry

directory name and number

message

46, 49

own outgoing message

redial list number