AMD ATI RADEON HD 3800 User Manual
ATI Radeon HD 3800 Series  
User Guide  
Part Number: 137-41424-20  
iii  
Important Safety Instructions  
Note: This product is for use only with compatible UL listed personal computers  
that have installation instructions detailing user installation of this class of product.  
1. Read all the instructions.  
Read all the safety and operating instructions before the product is operated.  
2. Retain the instructions.  
Retain the safety and operating instructions for future reference.  
3. Heed all warnings.  
Obey all warnings on the product and in the instructions.  
4. Ground appropriately.  
Caution:  
For continued protection against the risk of electric shock and fire, install this  
accessory only in products equipped with a three-wire grounding plug, a plug  
having a third (grounding) pin. A 3-pin plug will only fit into a grounding-type  
power outlet. This is a safety feature. If you are unable to insert the plug into the  
desired outlet, contact an electrician to replace the obsolete outlet. Do not remove  
the grounding pin of a three-pin plug.  
5. Attach card securely.  
Completely tighten all product-securing pins to provide continuous bonding  
between the product and the computer chassis.  
6. For cards with TV tuners:  
a. Ground outdoor antenna appropriately.  
Caution:  
Since an outdoor antenna or cable system may be connected to the product,  
be sure that the antenna or cable system is grounded so as to provide some  
protection against voltage surges and built-up static charges. Article 810 of the  
National Electrical Code, ANSI/NFPA 70, provides information with regard to  
proper grounding of the mast and supporting structure, grounding of the lead-  
in wire to the antenna discharge unit, size of grounding conductors, location  
of antenna-discharge unit, connection of grounding electrodes, and  
requirements for the grounding electrode.  
b. Unplug during storms and when unused for long periods of time.  
Caution:  
For added protection for this product during a lightning storm, or when it is  
left unattended and unused for long periods of time, unplug it from the wall  
outlet and disconnect the antenna or cable system. This will prevent damage  
to the product from power-line surges.  
c. Install outdoor antenna system away from power lines.  
Warning:  
When installing an outside antenna system, extreme care should be taken to  
keep from touching such power lines or circuits, as contact with them may be  
fatal.  
© 2007 Advanced Micro Devices, Inc.  
ATI Radeon HD 3800 Series  
iv  
Caution:  
An outside antenna system should not be located in the vicinity of overhead  
power lines or other light or power circuits, or where it can fall into such  
power lines or circuits.  
Note to CATV system installer:  
This reminder is provided to call the CATV systems installer’s attention to Section 820-40  
of the NEC, which provides guidelines for proper grounding and, in particular, specifies  
that the cable ground shall be connected to the grounding system of the building as close  
to the point of cable entry as is practical.  
ATI Radeon HD 3800 Series  
© 2007 Advanced Micro Devices, Inc.  
Contents  
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1  
Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Replacing an Existing Card  
First Card for this PC  
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Record the Serial and Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1  
Uninstalling the Old Driver (Windows® XP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Uninstalling the Old Driver (Windows Vista™) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Installing the Graphics Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Installing the ATI Catalyst™ Software Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4  
Display Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5  
Configure the Display (Optional)  
ATI Radeon HD 3800 series Connections  
Display Adapters (Optional Accessories)  
Supported Display Connections  
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ATI CrossFireX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9  
ATI CrossFireX Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Installing ATI CrossFireX Graphics Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Enabling ATI CrossFireX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13  
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Hardware  
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13  
ATI CrossFireX Requirements  
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. 13  
Using ATI Catalyst Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
ATI Catalyst Control Center Overview  
Starting the ATI Catalyst Control Center Software  
Accessing ATI Catalyst Control Center Help  
Searching the Help  
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.14  
.14  
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15  
15  
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Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Graphics Card Installation Troubleshooting  
ATI CrossFireX Troubleshooting  
HDTV/HDTV Adapter Troubleshooting  
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15  
16  
18  
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Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
International Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
FCC Compliance Information  
Industry Canada Compliance Statement  
CE Compliance Information  
Electrical Safety  
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20  
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21  
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Waste Electrical and Electronic Equipment (WEEE) Directive Compliance  
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.21  
vi  
VCCI Class B ITE Compliance Information  
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21  
22  
22  
MIC Certification Information  
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BSMI Certification Information  
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ATI Radeon HD 3800 Series  
© 2007 Advanced Micro Devices, Inc.  
Chapter 1  
Installation  
For support, you will need to record the serial number and the part number for  
the card before installation.  
Installation Overview  
The installation of the card has slightly different procedures depending on  
whether you are replacing an existing card or installing a graphics card in a PC  
for the first time. This section briefly describes the high-level steps for both cases.  
Replacing an Existing Card  
If you are replacing an existing graphics card, you need to:  
1. Start the computer and then uninstall the old graphics driver.  
2. Turn off the computer and then remove the old card.  
3. Install the new card and then connect the monitor.  
4. Start the computer and then install the new drivers and software.  
5. Restart the computer.  
First Card for this PC  
If this is the first graphics card for this PC, you need to:  
1. With the computer off, install the new card and then connect the monitor.  
2. Start the computer and then install the new drivers and software.  
3. Restart the computer.  
Record the Serial and Part Numbers  
Write down the serial number and part number before installing. The serial  
number and 102 part number on the graphics card are required for registration  
and free support. They are located on a sticker on the back of the card.  
Figure 1–1 Sample Serial and Part Numbers  
The emphasized numbers in bold are required for registration and free support.  
         
2
Installation  
Uninstalling the Old Driver (Windows® XP)  
Follow these steps to uninstall the existing graphics card driver in preparation  
for installation of a new card.  
1. With the current graphics card still in the computer, close all open  
applications.  
2. On the Windows taskbar, click Start ▷ Control Panel and then double-click  
Add or Remove Programs.  
3. Select the current graphics card driver and then click Add/Remove.  
The wizard will appear and help remove the current display drivers.  
4. Turn off the system after the driver has been removed.  
Note: If the previously installed graphics card has any additional  
software installed, this software may also need to be removed before  
restarting the computer. For example, DVD Player or Multimedia  
applications.  
Uninstalling the Old Driver (Windows Vista™)  
Follow these steps to uninstall the existing graphics card driver in preparation  
for installation of a new card.  
1. With the current graphics card still in the computer, close all open  
applications.  
2. Click Start ▷ Control Panel. Double-click Programs and Features and then  
select the graphics card driver from the list of software programs.  
3. Double-click Hardware and Sound and then double-click Device Manager.  
4. Expand Display Adapterand then right-click the driver for the graphics card  
you are replacing.  
5. In the shortcut menu that appears, click Install.  
The driver for the old graphics card is uninstalled.  
6. Turn off the system.  
ATI Radeon HD 3800 Series  
© 2007 Advanced Micro Devices, Inc.  
   
First Card for this PC  
3
Installing the Graphics Card  
1. Turn off the computer, monitor, and other peripheral devices.  
2. Unplug the computer power cord and disconnect the monitor cable from the  
back panel of the computer.  
Caution:  
To avoid possible damage to the motherboard, wait approximately 20  
seconds after unplugging the power cord before disconnecting a  
peripheral or removing a component from the motherboard .  
3. Remove the computer cover.  
Caution:  
Remember to discharge your body’s static electricity by touching the  
power supply or the metal surface of the computer chassis.  
Tip: If necessary, consult the computer manual for help in removing the  
cover.  
4. Remove any existing graphics card from the computer.  
5. Locate the appropriate bus slot and, if necessary, remove the corresponding  
back panel cover.  
Note: If you cannot find a bus slot to match your card, you need a  
graphics card with the correct bus to match your motherboard.  
6. Align the graphics card with the slot and firmly press it in until the card is  
fully seated.  
7. If applicable, connect the internal power cable to the power connection on  
the graphics card.  
© 2007 Advanced Micro Devices, Inc.  
ATI Radeon HD 3800 Series  
 
4
Installation  
1
2
Power supply  
Graphics card  
8. Fasten the graphics card securely to the back panel.  
9. Make sure the cables are not interfering with anything inside the computer  
(for example, a cooling fan) and then replace the computer cover.  
10. Reconnect any cables you have disconnected and then plug in the computer  
power cord.  
11. Turn on the monitor and then the computer.  
The computer should start normally and the software must be installed next.  
Installing the ATI Catalyst™ Software Suite  
To install or remove software, you must have administrator rights or be logged  
on as a user with administrator rights.  
Note: The installation dialog displays in English if the operating system’s  
language is not supported.  
Software is provided to both operate and take advantage of all the features of the  
graphics card. Software includes:  
• The graphics card drivers.  
ATI Radeon HD 3800 Series  
© 2007 Advanced Micro Devices, Inc.  
 
Configure the Display (Optional)  
5
• ATI Catalyst™ Control Center software.  
• HydraVision™ software (included in the custom install).  
• SurroundView™ software (included in the custom install).  
• ATI Avivo™ video converter software (included in the custom install).  
1. Insert the Software and Documentation CD.  
Note: If the install wizard does not start, navigate to the CD drive and  
double-click ATISETUP.exe.  
2. From the menu that appears, click Software Install.  
3. Follow the on-screen instructions. When prompted, select either Express or  
Custom .  
Not all software components are installed using the Express installation.  
Custom installation allows you to select individual software components for  
installation.  
Tip: If the installer fails to install the driver, or you have a software conflict, you  
can download the latest software from ati.amd.com/support/driver.html and  
then install it.  
Display Configuration  
This section describes how to configure the display and lists the available display  
connections.  
Configure the Display (Optional)  
If you are not experiencing any troubles with the display, no adjustments are  
necessary.  
1. Right-click on the desktop and, in the shortcut that appears, click  
Properties.  
The Display Properties dialog appears.  
2. Click the Settings tab and then select the screen resolution and color depth  
that best suit your requirements and the display’s performance.  
3. Click Advanced and then select the Monitor tab.  
4. Choose a refresh rate from the drop-down list.  
Caution:  
Choosing a refresh rate unsupported by the display may damage it. Consult  
the display’s documentation if necessary.  
5. Click OK.  
Once you have configured the main display you can configure any other  
displays that are connected.  
6. To configure another display, do the following:  
a. Right-click on the desktop and, in the shortcut that appears, click  
Properties.  
© 2007 Advanced Micro Devices, Inc.  
ATI Radeon HD 3800 Series  
   
6
Installation  
Note: The ATI Catalyst Control Center software can also enable  
and configure multiple monitors.  
b. To access the basic multi-monitor configuration settings, click the  
Settings tab.  
c. Select the monitor icon identified by the number 2.  
Note: When using multiple monitors with the graphics card, one  
monitor will always be the primary display, additional monitors  
will be designated as secondary.  
d. Click Extend my Windows desktop onto this monitor.  
e. Set the Screen Resolution and Color Quality as appropriate for the  
second monitor.  
f. Click OK.  
ATI Radeon HD 3800 series Connections  
The following figure illustrates the typical connections on the ATI Radeon HD 3800  
series graphics card. Available connections may vary between models.  
Figure 1–2 ATI Radeon HD 3800 series Connections  
1
DVI-I Dual Link connection (It provides audio and video digital signals  
and HDMI™ output that is compatible with most HDMI devices.)  
2
3
TV out  
DVI-I Dual Link connection (It provides audio and video digital signals  
and HDMI output that is compatible with most HDMI devices.)  
Display Adapters (Optional Accessories)  
The following illustrates the adapters you can use to connect the graphics card to  
other display devices not directly supported by the connection types available on  
the graphics card.  
ATI Radeon HD 3800 Series  
© 2007 Advanced Micro Devices, Inc.  
   
Supported Display Connections  
7
Adapter  
Description  
DVI-to-VGA  
DVI-to-HDMI  
The HDMI adapter is a proprietary adapter manufactured and sold  
by approved manufacturers (like Wieson Technologies Co., Ltd.)  
that has a specific detection mechanism to allow properly  
configured graphics cards to pass HDMI signals through a DVI  
connection to an HDMI compliant device.  
7-pin HDTV output cable  
Supported Display Connections  
To ensure the highest possible performance, only one display device is supported  
when ATI CrossFireX™ is active. When ATI CrossFireX is active, other display  
devices connected to the other connections on both graphics cards are rendered  
inactive.  
If additional displays are required when ATI CrossFireX is active, use either  
SurroundView (included on the installation CD, custom software install), or an  
additional graphics card.  
The graphics card provides hardware support for DVI-I and VGA monitors, and  
HDMI HDTVs (using a DVI-to-HDMI adapter). It also provides TV output.  
Table 1–1 Display Configurations (ATI CrossFireX Inactive)  
Display  
Connections  
CRT analog  
display  
DVI-I connection and DVI-I-to-VGA adapter  
LCD digital  
monitor  
• DVI-I connection and DVI cable  
• DVI-I connection and DVI-I-to-VGA adapter  
TV  
• DVI connection and DVI-to-HDTV adapter and RCA cables  
• 7-pin HDTV output cable  
HDTV display  
• DVI connection and DVI cable  
• DVI connection and DVI-to-HDTV adapter and RCA cables  
• 7-pin HDTV output cable and RCA cables  
HDMI HDTV  
• DVI connection and DVI-to-HDMI adapter and HDMI cable  
© 2007 Advanced Micro Devices, Inc.  
ATI Radeon HD 3800 Series  
 
8
Installation  
ATI Radeon HD 3800 Series  
© 2007 Advanced Micro Devices, Inc.  
Chapter 2  
ATI CrossFireX  
ATI CrossFireX Introduction  
ATI CrossFireX technology harnesses two or more GPUs (graphics processing  
units) to be used in a single computer to run a display, creating a high-  
performance gaming platform. Typically, setup involves 2 or more graphics  
cards, but with the appropriate motherboard, the technology can use a single  
card and the built-in GPU of the motherboard. ATI CrossFireX works with all 3D  
games and applications.  
ATI CrossFireX is designed for optimal use on a single display; however, it is also  
possible for each GPU in an ATI CrossFireX configuration to individually drive  
their own monitors when ATI CrossFireX support is not enabled.  
Note: The ATI Catalyst Control Center software contains a different  
ATI CrossFireX user interface for each configuration type and automatically loads  
the appropriate one when a valid ATI CrossFireX configuration is detected in your  
system.  
If ATI Catalyst™ A.I. is enabled in the ATI Catalyst Control Center software, the  
optimal rendering mode available for the application is automatically selected.  
Installing ATI CrossFireX Graphics Cards  
These instructions assume that a PCIe® graphics card has already been  
successfully installed in the secondary slot (slot one), and that the primary slot  
(slot zero) is empty.  
Note: Consult your system builder or OEM to ensure that your system has  
an adequate power supply. A 550 watt or greater power supply is  
recommended.  
For an up-to-date listing of ATI CrossFireX certified motherboards, see  
ati.amd.com/products/certification  
1. Make sure the computer, monitor, and other peripheral devices are off.  
2. Unplug the computer power cord and disconnect the monitor cable from the  
back panel of the computer.  
Caution:  
To avoid possible damage to the motherboard, wait approximately 20  
seconds after unplugging the power cord before disconnecting a  
peripheral or removing a component from the motherboard.  
3. Remove the computer cover.  
If necessary, consult the computer manual for help removing the cover.  
     
10  
ATI CrossFireX  
Caution:  
Remember to discharge your body’s static electricity by touching the  
power supply case or the metal surface of the computer chassis.  
4. Remove any unneeded graphics cards from the computer.  
Warning:  
Some graphics cards can get hot while operating. Wait approximately five  
minutes after turning off the computer before touching the card.  
5. Locate the PCIe slots on the motherboard. If necessary, remove the  
corresponding back panel cover.  
6. Align the new graphics card in the secondary PCIe slot next to the existing  
graphics card and press firmly until the card is fully seated.  
7. If using a 3-card configuration, align the third graphics card in the third  
PCIe slot next to the existing graphics card and press firmly until the card is  
fully seated.  
8. Remove protection tags from the ends of the ATI CrossFireX interconnects  
and connect the cards.  
Caution:  
Always handle the ATI CrossFireX bridge interconnects by the connector  
only. Do not push or pull on the flexible cable.  
Figure 2–1 ATI CrossFireX Bridge Interconnect Protection Tag  
ATI Radeon HD 3800 Series  
© 2007 Advanced Micro Devices, Inc.  
11  
Figure 2–2 ATI CrossFireX Installation  
1
2
3
Power supply  
ATI CrossFireX graphics cards  
Interconnect  
9. Connect the power supply to the cards.  
10. Fasten the graphics cards securely to the back panel.  
11. Make sure the cables are not interfering with anything inside the computer  
(for example, a cooling fan) and then replace the computer cover.  
12. Reconnect any cables you have disconnected and plug in the computer  
power cord.  
13. Turn on the monitor and then the computer.  
You now need to enable ATI CrossFireX in ATI Catalyst Control Center.  
Enabling ATI CrossFireX  
1. From the Graphics Settings tree, click CrossFire™.  
2. From the Graphics Adapter list, select the graphics card that acts as the  
Master VPU.  
3. Select the Enable CrossFire™ check box.  
© 2007 Advanced Micro Devices, Inc.  
ATI Radeon HD 3800 Series  
 
12  
ATI CrossFireX  
4. If your system has more than two ATI CrossFireX-capable graphics cards,  
the Selecting a Slave GPU dialog appears where you must select the graphics  
card that will partner with the Master GPU.  
Note: Enabling ATI CrossFireX for the selected graphics card  
automatically disables GPU Accelerated Physics for that same card.  
Note: When ATI CrossFireX is successfully enabled, all display  
devices, except the one used by ATI CrossFireX, will be disabled.  
ATI Radeon HD 3800 Series  
© 2007 Advanced Micro Devices, Inc.  
Chapter 3  
Reference  
The following section offers troubleshooting tips and provides customer care,  
warranty, and compliance information.  
System Requirements  
Hardware  
Minimum requirements are:  
• Motherboard with one PCIe ×16 lane graphics slot.  
• AMD Athlon™ or Intel® Pentium® 4 CPU.  
• 1 GB RAM.  
• CD-ROM or DVD-ROM drive for installing software.  
• A 550 watt or better power supply with two 2×3 PCIe power connectors.  
• For enhanced performance with ATI Overdrive, a power supply with one  
available 2x3-pin and one available 2×4-pin PCIe power connector is  
required  
• Certified power supplies are strongly recommended; for a list of certified  
power supplies, see ati.amd.com/certifiedpsu.  
ATI CrossFireX Requirements  
Minimum requirements for ATI CrossFireX configuration using the ATI Radeon  
HD 3800 series graphics card:  
• ATI CrossFireX-certified motherboard. For an up-to-date listing of  
ATI CrossFireX certified motherboards, see ati.amd.com/products/  
certification.  
• A second ATI CrossFireX graphics card compatible with the ATI Radeon HD  
3800 series. (In most cases, a third card may be installed, if desired.)  
• One ATI CrossFireX internal bridge interconnect per additional board  
(included).  
• A PCIe 750 watt or higher power supply with two 2×3 PCIe power connectors.  
• For enhanced performance with ATI Overdrive, a power supply with one  
available 2x3-pin and one available 2×4-pin PCIe power connector is  
required  
• For an up-to-date listing of certified power supplies, see ati.amd.com/  
certifiedpsu.  
• Certified system cases with good airflow and cooling are recommended. For  
list of certified cases, see ati.amd.com/certifiedcases.  
       
14  
Reference  
Using ATI Catalyst Control Center  
ATI Catalyst Control Center Overview  
The ATI Catalyst Control Center software provides access to the display features  
of the graphics card. Use the software to fine-tune graphics settings, enable or  
disable connected display devices, and change the orientation of the desktop.  
Many features display previews of the changes before they are applied.  
Basic View  
A simplified view of the features that includes wizards to quickly  
make changes.  
Advanced View  
A powerful interface that enables complete configuration of the  
feature set of the graphics card.  
The ATI Catalyst Control Center software can be customized for easy access to  
the most-used features.  
For information on the individual features of the software, access the  
comprehensive in-program help system (see Accessing Help or visit the AMD  
Customer Care Web site at http://ati.amd.com/support/).  
Starting the ATI Catalyst Control Center Software  
The following table shows the ways you can start the  
ATI Catalyst Control Center software:  
Table 3–1 ATI Catalyst Control Center Access Routes  
Access Route  
Instructions  
Windows Desktop  
1. Right-click anywhere on the desktop.  
2. From the shortcut menu that appears, click ATI  
CATALYST(R) Control Center.  
Windows Start  
Menu  
1. Click Start on the Windows task bar.  
2. Select All Programs ▷ Catalyst Control Center.  
Windows System  
Tray  
1. Right-click the ATI icon in the Windows System Tray.  
2. From the short menu, select ATI Catalyst Control  
Center.  
Desktop Shortcut  
When you first installed the ATI Catalyst Control Center,  
the setup wizard provided you with the option of placing  
a shortcut on the desktop. If you chose this option, you can  
double-click the ATI Catalyst Control Center desktop  
shortcut.  
Predefined Hot  
Keys  
Press the predefined hot keys, Ctrl+Alt+C, to launch  
ATI Catalyst Control Center. You can also define your own  
hot key sequence by using the  
ATI Catalyst Control Center Hotkey Manager.  
ATI Radeon HD 3800 Series  
© 2007 Advanced Micro Devices, Inc.  
     
Accessing ATI Catalyst Control Center Help  
15  
Accessing ATI Catalyst Control Center Help  
ATI Catalyst Control Center Help provides information on the features and  
concepts of your ATI Radeon graphics card. You can also use the  
ATI Catalyst Control Center Help feature to access usage information, generate a  
problem report, and get software version information for your graphics card.  
1. Open ATI Catalyst Control Center in the Advanced view.  
2. Choose one of the following options:  
➭ Press the F1 key at any time to get specific help on the currently  
displayed information.  
➭ From the ATI Catalyst Control Center Dashboard, choose Help ▷ Help  
Contents to browse the entire help contents.  
➭ From the ATI Catalyst Control Center Dashboard, choose Help ▷ Search  
Help to search the help contents for a specific term.  
➭ To access AMD's Web site, from the ATI Catalyst Control Center  
Dashboard, choose Help ▷ Go to ATI.com.  
Searching the Help  
1. In Advanced view, click Help in the Dashboard.  
2. Click Search Help.  
3. Enter the word(s) you wish to search for the in search box of the  
ATI Catalyst Control Center Help.  
4. Click Go.  
Troubleshooting  
Graphics Card Installation Troubleshooting  
For more advanced troubleshooting information, contact AMD Customer Care  
for ATI products at ati.amd.com.  
The graphics card doesn't fit any of the motherboard slots.  
The graphics card needs to be exchanged for one with a bus that matches the  
motherboard.  
The computer beeps and the boot process stops.  
Make certain that the graphics card is properly connected to the internal power  
supply and the motherboard.  
No display on power up.  
Possible SBIOS issue. Replace old card and then try these possible solutions:  
© 2007 Advanced Micro Devices, Inc.  
ATI Radeon HD 3800 Series  
       
16  
Reference  
1. Check motherboard manufacturer Web site for SBIOS update.  
2. Turn off the on-board video.  
The computer does not boot up properly.  
Verify that the installation instructions were followed correctly.  
Make certain that the graphics card is properly connected to the power supply  
and the motherboard.  
If using Windows operating system, restart your computer in Safe Mode. For  
information on Safe Mode, consult the Windows documentation.  
Check the system configuration utility for interrupt assignments.  
The computer boots up but there is no display.  
Verify that the monitor is connected properly to the computer and a power  
supply.  
If your motherboard has on-board graphics capabilities, you may need to disable  
them. Consult your motherboard documentation for more information.  
Note: Some manufacturers do not allow the on-board graphics to be  
disabled or to become the secondary display.  
During software installation on a PC with the  
Windows Vista OS, the screen goes blank  
The software is still installing. Wait 20–30 minutes to make sure the software has  
finished installing and then restart the computer.  
ATI CrossFireX Troubleshooting  
Change Motherboard BIOS Settings  
Some motherboards may have a system BIOS option to switch between single  
and dual PCIe slot support. The default setting may be single slot support. Refer  
to the motherboard’s manual for information to enable dual PCIe slot support.  
For more information see the ATI CrossFireX Web page at ati.amd.com/  
crossfire.  
Use Graphics Cards with Different Amounts of Memory  
In some ATI CrossFireX configurations, graphics cards with different amounts of  
memory can by used; however, restarting your computer is required after  
enabling ATI CrossFireX. This will cause ATI CrossFireX to reduce the amount of  
memory on the card with the most amount of memory to match the memory size  
of the graphics card with the least amount of memory.  
Clicking OK to the memory mismatch error message will restart your computer.  
ATI Radeon HD 3800 Series  
© 2007 Advanced Micro Devices, Inc.  
 
ATI CrossFireX Troubleshooting  
17  
Note: When disabling ATI CrossFireX you will be given the option to  
restart your computer to restore the original graphics memory size or  
continue with the reduced memory size.  
Card Reversal Recommended  
A recommendation message to reverse the graphics card positions may appear  
if the master graphics card is not installed into the primary PCIe slot. Although  
ATI CrossFireX can be enabled, performance may be improved by reversing the  
graphics cards in the computer.  
See your motherboard’s manual to determine which is the primary PCIe slot.  
3D Client is Active  
You will not be able to start ATI CrossFireX if a 3D application, game, or video  
playback, such as a DVD movie, is running.  
Close all open 3D applications, games, and movie player applications, and then  
enable ATI CrossFireX.  
ATI CrossFireX is Currently Unavailable  
This error has occurred because ATI CrossFireX did not correctly detect your  
graphics hardware or there is a problem with the software.  
• Check that the graphics cards are installed correctly.  
• Check that the interconnect cable is installed correctly.  
• Close all running 3D applications.  
• Re-install the ATI Catalyst Control Center and drivers.  
Screen Rotation is Unavailable  
Screen rotation function does not work or is unavailable.  
Screen rotation is not an available feature on ATI CrossFireX systems.  
Video Displays Flicker During System Startup  
This is normal during ATI CrossFireX start-up.  
ATI CrossFireX Starts in Software Mode  
This is normal when starting up for the first time after installing two  
ATI CrossFireX graphics cards if neither card is installed in the primary  
PCI Express® slot. You can change the ATI CrossFireX mode in the  
ATI Catalyst Control Center.  
ATI CrossFireX Disabled After Swapping/Moving Cards  
If you change the ATI CrossFireX configuration by moving the graphics cards to  
different slots on the motherboard, disable ATI CrossFireX and restore factory  
default settings in ATI Catalyst Control Center first. Once the cards have been  
© 2007 Advanced Micro Devices, Inc.  
ATI Radeon HD 3800 Series  
18  
Reference  
swapped, enable ATI CrossFireX. This ensures the new configuration is detected  
by the computer.  
HDTV/HDTV Adapter Troubleshooting  
For more advanced troubleshooting information, contact AMD Customer Care  
for ATI products at ati.amd.com.  
Table 3–2 HDTV/HDTV Adapter Troubleshooting Tips  
Problem  
Possible Solution  
The colors on the Ensure that the connections between the component video  
TV display are  
incorrect.  
adapter and the HDTV are correct.  
There is no  
The TV will not display anything until Windows starts; this  
display on the TV. may take several minutes.  
Make sure the TV is set to YPbPr input.  
Make sure that the HDTV component video adapter is  
properly connected.  
DVDs will not  
play in high-  
quality modes.  
Copy-protected DVDs restrict playback to 480i and 480p  
modes.  
The entire  
display is not  
visible.  
If the component input device supports it, try 720p mode.  
Consult the HDTV documentation.  
The display  
appears tilted.  
The CRT display The system is in component output mode. Restart the  
is green.  
computer with only the CRT monitor connected.  
Customer Care  
For detailed instructions on how to use your product, refer to the documentation  
included on the installation CD.  
To activate Customer Care, you must register your product at ati.amd.com/  
online/registration.  
If you require further assistance with your product, the following Customer Care  
options are available:  
ATI Radeon HD 3800 Series  
© 2007 Advanced Micro Devices, Inc.  
   
HDTV/HDTV Adapter Troubleshooting  
19  
Service  
Availability  
24 hours a day  
Language Access  
Online or  
mail  
English,  
French,  
Spanish  
http://ati.amd.com/  
support/  
or  
Advanced Micro  
Devices, Inc., Graphics  
Product Group,  
Attention: Customer  
Care, 1 Commerce  
Valley Drive East,  
Markham, Ontario,  
Canada L3T 7X6  
Telephone Monday to Thursday: 9:00  
English  
1-877-284-1566 (toll-  
free)  
or  
a.m. to 5:30 p.m.  
US &  
Canada  
Friday: 9:00 a.m. to 3:00 p.m.  
1-905-882-2626 (Canada)  
Note: AMD reserves  
the right to change  
hours of support. For  
more information,  
please refer to  
(International and/or  
local toll charges to  
Canada will apply).  
ati.amd.com/support/  
terms/.  
AMD Customer Care for Graphics Products will work to resolve your issue and  
help you to get your ATI product up and running. If your issue is not resolved,  
our technicians will determine whether the difficulty you are experiencing is the  
result of the ATI product, whether your product contains a defect, and whether  
your product is under warranty.  
• AMD Customer Care is unable to assist with refunds, returns, or exchange-  
specific inquiries. If resolving the problem being experienced is critical to  
your decision to keep the product, it is your responsibility to ensure that you  
know and are within the period of time your reseller will allow for refunds,  
returns, or exchange.  
• AMD is not responsible for any expense incurred accessing Customer Care.  
It is expected that customers will review the expense associated with the  
available support options and will choose the method that best meets their  
needs and budget.  
• AMD Customer Care reserves the right to limit support options for products  
that are not registered or are reaching end of life.  
International Compliance Information  
This section details the worldwide compliance information for this product,  
which is manufactured to be compliant in the regions where it is sold.  
© 2007 Advanced Micro Devices, Inc.  
ATI Radeon HD 3800 Series  
 
20  
Reference  
FCC Compliance Information  
This product complies with FCC Rules part 15. Operation is subject to the  
following conditions:  
• This device may not cause harmful interference.  
• This device must accept any interference received, including interference  
that may cause undesired operation.  
This equipment has been tested and found to comply with the limits for a Class B  
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to  
provide reasonable protection against harmful interference in a residential  
installation. This equipment generates, uses and can radiate radio frequency  
energy and, if not installed and used in accordance with manufacturer's  
instructions, may cause harmful interference to radio communications.  
However, there is no guarantee that interference will not occur in a particular  
installation. If this equipment does cause harmful interference to radio or  
television reception, which can be determined by turning the equipment off and  
on, the user is encouraged to try to correct the interference by one or more of the  
following measures:  
• Re-orient or relocate the receiving antenna.  
• Increase the separation between the equipment and receiver.  
• Connect the equipment to an outlet on a circuit different from that to which  
the receiver is connected.  
• Consult the dealer or an experienced radio/TV technician for help.  
The use of shielded cables for connection of the monitor to the graphics card is  
required to ensure compliance with FCC regulations. Changes or modifications  
to this unit not expressly approved by the party responsible for compliance could  
void the user's authority to operate this equipment.  
Complies with FCC 15.107, 15.109, 15.111, and 15.117.  
For further compliance information:  
Advanced Micro Devices, Inc.  
62 Forest Street  
Marlborough, MA 01752  
USA Tel: 508-303-3900  
Industry Canada Compliance Statement  
This Class B digital apparatus complies with Canadian ICES-003 and with BETS-7,  
Section 3.6.  
Cet appareil numérique de la Classe B est conforme à la norme NMB-003 du  
Canada, et NTMR-7, Section 3.6.  
CE Compliance Information  
EMC Directive 2004/108/EC CISPR 22:2003 +A1:2004/EN 55022:1998 +A1:2000  
+A2:2003—Class B: Limits and methods of measurement of radio disturbance  
characteristics of Information Technology Equipment. CISPR24:1997/EN  
55024:1998 +A1:2001 and +A2:2003—Information Technology Equipment—  
Immunity Characteristics—Limits and Methods of Measurements  
ATI Radeon HD 3800 Series  
© 2007 Advanced Micro Devices, Inc.  
     
Electrical Safety  
21  
Electrical Safety  
Europe: The Low Voltage Directive—2006/95/EC EN 60950-1, 1st edition—Safety of  
Information Technology Equipment  
USA/Canada:  
• UL 60950-1, 1st edition, 2006-07-07 (Information Technology Equipment—  
Safety—Part 1: General Requirements)  
• CSA C22.2 No. 60950-1-03, 1st edition, 2006-07 (Information Technology  
Equipment—Safety—Part 1: General Requirements)  
To meet UL safety requirements, the computer’s maximum room temperature  
should not exceed 40 °C.  
Waste Electrical and Electronic Equipment (WEEE) Directive  
Compliance  
This product was manufactured by Advanced Micro Devices, Inc.  
VCCI Class B ITE Compliance Information  
© 2007 Advanced Micro Devices, Inc.  
ATI Radeon HD 3800 Series  
     
22  
Reference  
MIC Certification Information  
"Class B" Equipment (Household purpose info/telecommunications equipment)  
As this equipment has undergone EMC registration for household purpose, this  
product can be used in any area including residential area.  
BSMI Certification Information  
ATI Radeon HD 3800 Series  
© 2007 Advanced Micro Devices, Inc.  
   

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