HPE FlexNetwork MSR2000 Routers
Installation Guide
Part number: 5998-6483R
Document version: 6W104-20160205
Contents
Preparing for installation ·················································································1
Safety recommendations ···································································································································1
Safety symbols···········································································································································1
General safety recommendations ··············································································································1
Electricity safety ·········································································································································1
Examining the installation site····························································································································2
Temperature and humidity ·························································································································2
Cleanness ··················································································································································2
Cooling system···········································································································································2
ESD prevention··········································································································································3
EMI·····························································································································································3
Lightning protection····································································································································4
Rack-mounting···········································································································································4
Installation accessories······································································································································4
Pre-installation checklist ····································································································································5
Installing the router ·························································································7
Installation prerequisites ····································································································································7
Installation flowchart ··········································································································································7
Installing the router ············································································································································9
Mounting the router on a workbench··········································································································9
Mounting the router to a rack ···················································································································10
Grounding the router········································································································································15
Grounding the router through the rack·····································································································15
Grounding the router with a grounding strip·····························································································17
Grounding the router with a grounding conductor buried in the earth ground··········································18
Installing an interface module ··························································································································18
Installing a SIC·········································································································································18
Installing a DSIC ······································································································································19
Connecting the router to the network···············································································································20
Logging in to the router····································································································································21
Connecting a console cable·····················································································································21
Connecting a USB cable··························································································································22
Setting terminal parameters·····························································································································24
Installing power supplies··································································································································24
Connecting a power cord·································································································································25
Connecting an AC power cord ·················································································································25
Connecting a DC power cord···················································································································26
Verifying the installation···································································································································27
Powering on the router·····································································································································27
Verifying before power-on························································································································27
Powering on the router·····························································································································27
Displaying boot information······················································································································27
Examining the router after power-on········································································································28
Configuring basic settings for the router ··········································································································29
Replacement procedure················································································30
Replacing a power supply································································································································30
Replacing a SIC···············································································································································30
Replacing a DSIC ············································································································································31
Troubleshooting ····························································································33
Troubleshooting the power supply system failure····························································································33
Troubleshooting fan failures·····························································································································33
Troubleshooting the configuration system failures···························································································33
No display on the configuration terminal··································································································34
Garbled characters on the configuration terminal ····················································································34
i
No response from the serial port··············································································································34
Troubleshooting interface module, cable, and connection failure····································································34
Restoring the factory settings ··························································································································35
Scenario 1················································································································································35
Scenario 2················································································································································35
Scenario 3················································································································································35
Reset button usage guidelines·················································································································35
Chassis views ··················································································································································36
MSR2003 ·················································································································································36
MSR2004-24············································································································································37
MSR2004-48············································································································································37
Power supplies·················································································································································38
AC power supply······································································································································38
DC power supply······································································································································39
Technical specifications···································································································································39
Appendix B LEDs·························································································· 41
Panel LEDs······················································································································································41
LED description················································································································································42
Appendix C Slot arrangement······································································· 44
Conventions·····················································································································································45
Network topology icons····································································································································46
Support and other resources ········································································47
Accessing Hewlett Packard Enterprise Support ······························································································47
Accessing updates···········································································································································47
Websites ··················································································································································48
Customer self repair·································································································································48
Remote support········································································································································48
Documentation feedback ·························································································································48
Index ·············································································································50
ii
Preparing for installation
Table 1 HPE MSR2000 Router Series models
Router model
Product code
HPE description
RMN
MSR2003
JG411A
HPE MSR2003 Router
BJNGA-BB0009
MSR2004-24
MSR2004-48
JG734A
JG735A
HPE MSR2004-24 Router
HPE MSR2004-48 Router
BJNGA-BB0031
BJNGA-BB0032
IMPORTANT:
For regulatory identification purposes, every MSR2000 router is assigned a regulatory model
number (RMN). These regulatory model numbers should not be confused with the marketing name
HPE MSR200X or the product codes.
Safety recommendations
Safety symbols
When reading this document, note the following symbols:
WARNING means an alert that calls attention to important information that if not understood or
followed can result in personal injury.
CAUTION means an alert that calls attention to important information that if not understood or
followed can result in data loss, data corruption, or damage to hardware or software.
General safety recommendations
•
•
•
Keep the chassis and installation tools away from walk areas.
Make sure the ground is dry and flat and anti-slip measures are in place.
Unplug all the external cables (including power cords) before moving the chassis.
Electricity safety
•
Locate the emergency power-off switch in the room before installation. Shut the power off at
once in case accident occurs. Disconnect the power cord of the router if necessary.
•
•
•
•
•
•
Make sure the router is correctly grounded.
Do not open or close the chassis cover when the router is powered on.
Correctly connect the interface cables of the router.
Use an uninterrupted power supply (UPS).
Do not work alone when the router has power.
Always make sure the power has been disconnected during the installation and replacement
procedures.
1
Examining the installation site
The routers can only be used indoors. To make sure the router operates correctly and to prolong its
service lifetime, the installation site must meet the following requirements.
Temperature and humidity
You must maintain the temperature and humidity in the equipment room at an acceptable level.
•
•
•
Lasting high relative humidity tends to cause poor insulation, electricity creepage, mechanical
property change of materials, and corrosion of metal parts.
Lasting low relative humidity is likely to result in loose screws due to washer contraction, and
even ESD, which causes the circuits to fail.
A high temperature is the most undesirable condition, because it accelerates the aging of
insulation materials and significantly lowers reliability and service life of the router.
Table 2 Temperature and humidity requirements
Temperature
Humidity
0°C to 45°C (32°F to 113°F)
5% to 90% (noncondensing)
Cleanness
Dust buildup on the chassis might result in electrostatic adsorption, which causes poor contact of
metal components and contact points, especially when indoor relative humidity is low. In the worst
case, electrostatic adsorption can cause communication failure.
Table 3 Dust concentration limit in the equipment room
Substance
Concentration limit (particles/m3)
≤ 3 x 104
Dust particles
(No visible dust on desk in three days.)
NOTE:
Dust particle diameter ≥ 5 µm
The equipment room must also meet strict limits on salts, acids, and sulfides to eliminate corrosion
Table 4 Harmful gas limits in the equipment room
Gas
Max. (mg/m3)
SO2
0.2
H2S
NH3
Cl2
0.006
0.05
0.01
Cooling system
The MSR2000 router adopts left to right airflow for heat dissipation.
2
Figure 1 Airflow through the MSR2000 chassis
To ensure good ventilation, the following requirements must be met:
•
•
The inlet and outlet air vents are not blocked, and leave at least 10 cm (3.94 in) of clearance.
The installation site has a good cooling system.
ESD prevention
To prevent electrostatic discharge (ESD), follow these guidelines:
•
•
•
•
Make sure the router and the floor are well grounded.
Take dust-proof measures for the equipment room.
Maintain the humidity and temperature at an acceptable level.
Always wear an ESD wrist strap and ESD cloth when touching a circuit board or transceiver
module.
An MSR2000 router does not supply an ESD wrist wrap. Prepare an ESD wrist wrap yourself.
•
•
Place the removed interface module on an antistatic workbench, with the face upward, or put it
into an antistatic bag.
Touch only the edges, instead of electronic components when you observe or move a removed
interface module.
To attach an ESD wrist strap:
1. Wear the wrist strap on your wrist.
2. Lock the wrist strap tight around your wrist to keep good contact with the skin.
3. Insert the ESD plug into the ESD socket.
4. Make sure the rack is well grounded.
CAUTION:
Check the resistance of the ESD wrist strap for safety. The resistance reading should be in the range
of 1 to 10 megohm (Mohm) between human body and the ground.
EMI
All electromagnetic interference (EMI) sources, from outside or inside of the router and application
system, adversely affect the router in a conduction pattern of capacitance coupling, inductance
coupling, electromagnetic wave radiation, or common impedance (including grounding system)
coupling. To prevent EMI, follow these guidelines:
•
Take measures against interference from the power grid.
3
•
•
•
Do not use the router together with the grounding equipment or lightning-prevention equipment
of power equipment, and keep the router far away from them.
Keep the router far away from high-power radio launchers, radars, and equipment with high
frequency or high current.
Use electromagnetic shielding when necessary.
Lightning protection
To better protect the MSR2000 router from lightning, do as follows:
•
•
•
Make sure the grounding cable of the chassis is well grounded.
Make sure the grounding terminal of the AC power receptacle is well grounded.
Install a lightning arrester at the input end of the power supply to enhance the lightning
protection capability of the power supply.
•
Install a special lightning arrester at the input end of outdoor signal lines (for example, E1/T1
line) to which interface modules of the router are connected to enhance the lightning protection
capability.
Rack-mounting
Before mounting the router in a rack, adhere to the following requirements:
•
•
•
The rack is equipped with a good ventilation system.
The rack is sturdy enough to support the router and its accessories.
For heat dissipation and device maintenance, make sure the front and rear of the rack are at
least 0.8 m (2.62 ft) away from walls or other devices, and the headroom in the equipment room
is no less than 3 m (9.84 ft).
Installation accessories
4
Pre-installation checklist
Table 5 Pre-installation checklist
Item
Requirements
Result
•
There is a minimum clearance of 10 cm (3.94 in)
around the inlet and outlet air vents for heat
dissipation of the router chassis.
Ventilation
•
A good ventilation system is available at the
installation site.
Temperature
0°C to 45°C (32°F to 113°F).
5% to 90% (noncondensing).
Relative humidity
•
•
Dust concentration ≤ 3 × 104 particles/m3.
Cleanness
No visible dust on desk within three days.
•
•
•
The equipment and floor are well grounded.
The equipment room is dust-proof.
The humidity and temperature are at an acceptable
level.
•
•
Wear an ESD wrist strap and uniform when touching
a circuit board.
ESD prevention
Place the removed interface module on an antistatic
workbench, with the face upward, or put it into an
antistatic bag.
•
Touch only the edges, instead of electronic
components when observing or moving a removed
interface module.
•
•
Take effective measures to protect the power system
from the power grid system.
Installation
site
Separate the protection ground of the router from the
grounding device or lightning protection grounding
device as far as possible.
EMI prevention
•
•
Keep the router far away from radio stations, radar
and high-frequency devices working in high current.
Use electromagnetic shielding when necessary.
•
•
The grounding cable of the chassis is well grounded.
The grounding terminal of the AC power receptacle is
well grounded.
•
•
•
A port lightning arrester is installed. (Optional.)
A power lightning arrester is installed. (Optional.)
Lightning protection
A signal lightning arrester is installed at the input end
of an external signal cable. (Optional.)
•
•
Equip an uninterrupted power supply (UPS).
Electricity safety
Workbench
In case of emergency during operation, switch off the
external power switch.
•
•
The workbench is stable enough.
The workbench is well grounded.
•
•
The rack is equipped with a good ventilation system.
The rack is sturdy enough to support the weight of
the router and installation accessories.
Rack-mounting
requirements
•
•
The size of the rack is appropriate for the router.
The front and rear of the rack are at least 0.8 m (2.62
ft) away from walls or other devices.
5
Item
Requirements
Result
•
•
The router is far away from any moist area and heat source.
The emergency power switch in the equipment room is located.
Safety
precautions
•
•
Installation accessories supplied with the router.
User supplied tools.
Tools
•
•
Documents shipped with the router.
Online documents.
Reference
6
Installing the router
WARNING!
To avoid injury, do not touch bare wires, terminals, or parts with high-voltage hazard signs.
IMPORTANT:
•
The barcode on the router chassis contains product information that must be provided to local
sales agent before you return a faulty router for service.
•
Keep the tamper-proof seal on a mounting screw on the chassis cover intact, and if you want to
open the chassis, contact Hewlett Packard Enterprise for permission. Otherwise, Hewlett
Packard Enterprise shall not be liable for any consequence.
Installation prerequisites
•
You have read "Preparing for installation" carefully.
•
All requirements in "Preparing for installation" are met.
Installation flowchart
You can install the router on a workbench or on a rack. Select an installation method according to the
7
Figure 2 Installation flowchart
Start
Workbench
Rack
Determine the
mounting location
Mount to a rack
Mount to a workbench
Ground the router
Install interface modules
Connect the router to the
network
Connect the router to a
console terminal
Connect the power cord
Verify the installation
Power on the router
Troubleshoot the router
Operating correctly?
Power off the router
No
Yes
End
8
Installing the router
Mounting the router on a workbench
IMPORTANT:
•
•
Ensure good ventilation and 10 cm (3.94 in) of clearance around the chassis for heat dissipation.
Avoid placing heavy objects on the router.
To mount the router on a workbench:
1. Make sure the workbench is clean, stable, and correctly grounded.
2. Place the router upside down on the workbench and attach the rubber feet to the four round
holes in the chassis bottom.
Figure 3 Attaching the rubber feet
3. Place the router on the workbench with the upside up.
Figure 4 Mounting the router on a workbench
9
Figure 6 MSR2004-24 rack-mounting clearance requirement
11
Figure 7 MSR2004-48 rack-mounting clearance requirement
Front mounting
bracket
Power cord
E1 cord
Ethernet
network cable
403.5 mm
(15.89 in)
60 mm
(2.36 in)
45 mm
(1.77 in)
Table 6 Rack-mounting clearance requirements
Model
Router dimensions
Requirements for the rack
•
•
•
Height—44.2 mm (1.74 in) (1 RU)
Width—360 mm (14.17 in)
•
•
Depth—A minimum of 0.5 m (1.64 ft)
Total depth—423.5 mm (16.67 in)
Distance from the front post to the
front door—A minimum of 80 mm
(3.15 in)
{
{
{
303.5 mm (11.95 in) for the
chassis
MSR2003
•
Distance from the front post to the
rear door—A minimum of 370 mm
(14.57 in)
60 mm (2.36 in) for connecting an
AC power cord
60 mm (2.36 in) for connecting an
E1 cable
•
•
•
Height—44.2 mm (1.74 in), 1 RU
Width—440 mm (17.32 in)
•
•
Depth—A minimum of 0.6 m (1.97 ft)
Total depth—483.5 mm (19.04 in)
Distance from the front post to the
front door—A minimum of 80 mm
(3.15 in)
{
{
{
363.5 mm (14.31 in) for the
chassis
MSR2004-24
•
Distance from the front post to the
rear door—A minimum of 420 mm
(16.54 in)
60 mm (2.36 in) for connecting an
AC power cord
60 mm (2.36 in) for connecting an
E1 cable
12
Model
Router dimensions
Requirements for the rack
•
•
•
Height—44.2 mm (1.74 in), 1 RU
Width—440 mm (17.32 in)
•
•
Depth—A minimum of 0.6 m (1.97 ft)
Total depth—508.5 mm (20.02 in)
Distance from the front post to the
front door—A minimum of 80 mm
(3.15 in)
{
{
{
403.5 mm (15.89 in) for the
chassis
MSR2004-48
•
Distance from the front post to the
rear door—A minimum of 460 mm
(18.11 in)
45 mm (1.77 in) for connecting an
Ethernet network cable
60 mm (2.36 in) for connecting an
E1 cable
Mounting the router to a rack
WARNING!
The mounting brackets can only support the weight of the router. To avoid damage to the router, do
not place any objects on the router.
1. Use a mounting bracket to mark the positions of cage nuts on the front rack posts, making sure
they are at the same level.
Figure 8 Marking the positions of cage nuts
2. Insert one edge of a cage nut into the hole. Use a flat-blade screwdriver to compress the other
edge of the cage nut, and then push the cage nut fully into the hole.
13
Figure 9 Installing cage nuts
3. Repeat step 3 to install other cage nuts to all the marked positions on the rack posts.
4. Attach the mounting brackets to the two sides of the chassis and fasten the screws..
Figure 10 Attaching the front mounting brackets
5. Place the chassis on the rack and use M6 screws to attach the mounting brackets to the rack
posts..
14
Figure 11 Securing the router to the rack
Grounding the router
WARNING!
Correctly connecting the router grounding cable is crucial to lightning protection and EMI protection.
IMPORTANT:
The resistance reading should be smaller than 5 ohms between the chassis and the ground.
Grounding the router through the rack
IMPORTANT:
Make sure the rack is correctly grounded before grounding the router.
To connect the grounding cable:
1. Remove the two grounding screws from the rear panel of the chassis.
3. Use a Phillips screwdriver to fasten the grounding screw into the grounding screw hole.
4. Remove the grounding screw from the grounding point on the rack.
5. Use a needle-nose pliers to bend a hook at the other end of the grounding cable, attach it to the
15
Figure 15 Grounding the router with a grounding strip
Grounding the router with a grounding conductor buried in
the earth ground
If the installation site has no grounding strips, but earth ground is available, hammer a 0.5 m (1.64 ft)
or longer angle iron or steel tube into the earth ground to serve as a grounding conductor. The steel
tube must be zinc-coated. Weld the yellow-green grounding cable to the angel iron or steel tube and
treat the joint for corrosion protection.
Installing an interface module
Installing a SIC
CAUTION:
SICs are not hot swappable. Make sure the router is powered off before installing a SIC.
To install a SIC:
1. Remove the fastening screws with a Phillips screwdriver to remove the filler panel.
Keep the removed filler panel for future use.
2. Push the SIC slowly along the slide rails into the slot until it makes close contact with the
backplane of the router.
3. Use a Phillips screwdriver to fasten the captive screws on the SIC.
18
Figure 16 Removing the filler panel
Figure 17 Installing a SIC
Installing a DSIC
CAUTION:
DSICs are not hot swappable. Make sure the router is powered off before installing a DSIC.
The MSR2004 router does not support DSICs.
To install a DSIC:
1. Remove the screws on the filler panel on slot 1 and slot 2 of the router to remove the filler panel.
Figure 18 Removing the filler panel
2. Loosen the captive screws on the slot divider and pull out the slot divider.
19
Figure 19 Removing the slot divider
3. Insert the DSIC into the slot and push it along the slide rails until it makes close contact with the
backplane of the router.
Figure 20 Installing a DSIC
4. Fasten the captive screws to secure the DSIC.
Connecting the router to the network
Connect the router to the network before powering on the router. This section describes how to
connect the router to the network through Ethernet cables. For other connection methods, see HPE
MSR Router Series Interface Module Guide.
To connect an Ethernet cable:
1. Plug one end of an Ethernet twisted pair cable into the copper Ethernet port (RJ-45 port) to be
connected on the router.
2. Plug the other end of the cable into the RJ-45 port of the peer device.
20
Figure 21 Connecting the router to a PC
Logging in to the router
At the first login, you can access an MSR2003 router through the console port by using a console
cable or through the USB console port by using a USB cable. You can only access an MSR2004
router through the console port by using a console cable.
Connecting a console cable
IMPORTANT:
When you connect a PC to a powered-on router, connect the RJ-45 connector to the router after
connecting the DB-9 connector of the console cable to the PC.
To connect a console cable:
1. Plug the DB-9 female connector to the serial port of the configuration terminal.
2. Connect the RJ-45 connector to the console port of the router.
Figure 22 Connecting a console cable
21
Connecting a USB cable
IMPORTANT:
Download and install the USB console driver program before configuring the device when you
connect the device through a USB console cable.
To connect a USB cable:
1. Connect the USB port to the PC.
2. Connect the other end to the USB console port of the router.
Figure 23 Connecting a USB cable
3. Click the following link, or copy it to the address bar on the browser to log in to download page
of the USB console driver, and download the driver.
4. Select a driver program according to the operating system you use:
{
XR21V1410_XR21B1411_Windows_Ver1840_x86_Installer.EXE—Applicable to 32-bit
operating systems.
{
XR21V1410_XR21B1411_Windows_Ver1840_x64_Installer.EXE—Applicable to 32-bit
operating systems.
5. Click Next on the installation wizard.
22
Figure 24 Device driver installation wizard
6. Click Continue Anyway if the following dialog box appears.
Figure 25 Software installation
7. Click Finish.
23
Figure 26 Completing the device driver installation wizard
Setting terminal parameters
To access the device through the console port, you must run a terminal emulator program
(HyperTerminal, PuTTY, or Tera Term) on the configuration terminal. For information about using a
terminal emulator program, see the program's user guide.
The following are the required terminal settings:
•
•
•
•
•
Baud rate—9600.
Data bits—8.
Stop bits—1.
Parity—none.
Flow control—none.
Installing power supplies
CAUTION:
Do not install AC and DC power supplies on the same router.
The MSR2004-48 router supports both AC and DC power supplies. The power supplies are hot
swappable on the MSR2004-48 router.
To install a power supply:
1. Loosen the captive screws on the filler panel in the target slot with a Phillips screwdriver to
remove the filler panel from the slot.
Keep the removed filler panel for future use.
Skip this step if the router is shipped with this slot empty.
24
2. Holding the handle of the power supply with one hand and supporting the bottom of the power
supply with the other hand, insert the power supply slowly along the slide rails until it makes
close contact with the backplane.
3. Use a Phillips screwdriver to fasten the captive screws on the two sides of the power supply.
Figure 27 Installing an AC power supply for the MSR2004-48 router
Figure 28 Install a DC power supply for the MSR2004-48 router
Connecting a power cord
The power cords in the figures are for illustration only.
Connecting an AC power cord
1. Make sure the router is correctly grounded, and the power switch on the router is in the OFF
position.
2. Connect one end of the AC power cord to the AC receptacle on the router, and use a cable tie to
secure the power cord.
3. Connect the other end of the power cord to the AC power source.
25
Figure 29 Connecting an AC power cord to the MSR2003 router
Figure 30 Connecting an AC power cord to the MSR2004 router
Connecting a DC power cord
CAUTION:
Pay attention to the mark on a DC power cord to avoid connection errors.
You can connect a DC power cord to only the MSR2004-48 router.
To connect a DC power cord:
1. Make sure the router is correctly grounded, and the power switch on the router is in the OFF
position.
2. Loosen the captive screws on the power supply with a Phillips screwdriver to remove the
protective cover from the power supply.
3. Connect one end of the DC power cord supplied with the router to the DC receptacle on the
router, and the other end to the DC power source.
26
Figure 31 Connecting a DC power cord to the MSR2004-48 router
2
1
Verifying the installation
After you complete the installation, verify that:
•
There is enough space for heat dissipation around the router, and the rack or workbench is
stable.
•
•
•
Interface modules are correctly installed.
The router, rack, and power cord are correctly grounded.
The correct power source is used.
Powering on the router
Verifying before power-on
Before powering on the router, verify the following items:
•
•
•
•
The power supplies are correctly installed.
The power cord and grounding cable are correctly connected.
The power source voltage meets the requirement of the router.
The console cable is correctly connected, the terminal or PC used for configuration has started,
and the configuration parameters have been set.
•
•
If a CF card is used, verify that the CF card is in position.
Make sure the installed HMIMs/MIMs are in position.
Powering on the router
1. Turn on the switch of the power supply system for the router.
2. Turn on the switch of the AC or DC power supplies.
Displaying boot information
Power on the router, and you can see the following information:
System is starting...
27
Press Ctrl+D to access BASIC-BOOTWARE MENU...
Booting Normal Extended BootWare
The Extended BootWare is self-decompressing....Done.
****************************************************************************
*
*
*
*
*
*
HPE MSR2003 BootWare, Version 1.50
****************************************************************************
Copyright (c) 2010-2015 Hewlett Packard Enterprise Development LP.
Compiled Date
CPU ID
: Feb 17 2013
: 0x1
Memory Type
Memory Size
Flash Size
: DDR3 SDRAM
: 1024MB
: 2MB
Nand Flash size
CPLD Version
PCB Version
: 256MB
: 2.0
: 3.0
BootWare Validating...
Press Ctrl+B to access EXTENDED-BOOTWARE MENU...
Loading the main image files...
Loading file flash:/msr2000-cmw710-system-e000603.bin.........................
..Done.
Loading file flash:/msr2000-cmw710-security-e000603.bin...Done.
Loading file flash:/msr2000-cmw710-voice-e000603.bin....Done.
Loading file flash:/msr2000-cmw710-data-e000603.bin....Done.
Loading file flash:/msr2000-cmw710-boot-e000603.bin..............Done.
Image file flash:/msr2000-cmw710-boot-e000603.bin is self-decompressing.......
......Done.
System image is starting...
Line aux0 is available.
Press ENTER to get started.
Press Enter, and the following prompt appears:
<HPE>
You can now configure the router.
Examining the router after power-on
After the router is powered on, verify that:
•
The LEDs on the front panel are operating correctly:
28
LED
Status
Description
PWR
Steady green
The power supply is supplying power correctly.
SYS
Slow flashing green
The router is operating correctly.
•
•
The configuration terminal displays information correctly. For local configuration, the
If you press Enter as prompted after system bootup, the router is ready to configure.
Configuring basic settings for the router
After the router is powered on for the first time, configure the basic settings for the router. For more
information, see HPE MSR Routers Fundamentals Configuration Guide (V7) and HPE MSR Routers
Fundamentals Command Reference (V7).
29
Replacement procedure
Replacing a power supply
The power supplies are hot swappable.
To replace a power supply:
1. Use a Phillips screwdriver to remove the captive screws on the power supply.
2. Holding the power supply handle with one hand and supporting the bottom of the power supply
with the other, gently pull the power supply out from the slot.
3. Put the removed power supply on a workbench or in an anti-static bag.
4. Install a new power supply. For information about installing a power supply, see "Installing the
router."
If no power supply is installed, install a filler panel into the slot.
Figure 32 Removing a power supply
Replacing a SIC
1. Completely loosen the captive screws of the SIC.
2. Gently pull the SIC out along the slide rails.
3. Install a new SIC. For the installation procedure, see "Installing the router."
If you do not install a SIC, install a filler panel and tighten the screws.
Figure 33 Removing the SIC
30
Figure 34 Installing a filler panel
Replacing a DSIC
1. Completely loosen the captive screws of the DSIC.
2. Gently pull the DSIC out along the slide rails.
If you need to install a DSIC or SICs, see "Installing the router" for the installation procedure.
To install filler panels, proceed to steps 3 and 4.
3. Gently push the slot divider into the DSIC slot along the slide rails and tighten the screws.
4. Install the filler panels and tighten the screws.
Figure 35 Removing a DSIC
Figure 36 Installing the slot divider
31
Figure 37 Installing filler panels
32
Troubleshooting
IMPORTANT:
•
•
The barcode on the router chassis contains product information that must be provided to local
sales agent before you return a faulty router for service.
Keep the tamper-proof seal on a mounting screw on the chassis cover intact, and if you want to
open the chassis, contact Hewlett Packard Enterprise for permission. Otherwise, Hewlett
Packard Enterprise shall not be liable for any consequence.
Troubleshooting the power supply system failure
Symptom
The router cannot be powered on. The power LED on the front panel is off.
Solution
1. Turn off the power switch of the power source.
2. Verify that the power cord of the router is correctly connected to the router and the power
source.
3. Verify that the power source is operating correctly.
4. Verify that the power cord is in good condition.
5. If the problem persists, contact Hewlett Packard Enterprise Support.
Troubleshooting fan failures
Symptom
After the router starts up, the following error message appears on the configuration terminal:
%Jun 22 16:11:37:485 2010 HPE DEV/4/FAN FAILED:
Fan 1 failed.
Solution
1. Verify that the fans are in position.
2. Examine whether any obstacle enters the chassis and blocks the fans.
3. Examine whether any fan stops rotating.
4. Turn off the power switch.
5. If a fan has stopped rotating without being blocked, contact Hewlett Packard Enterprise
Support to have the fan replaced.
6. If the problem persists, contact Hewlett Packard Enterprise Support.
Troubleshooting the configuration system failures
If the router operates properly after being powered on, the boot information is displayed on the
configuration terminal. If the configuration system is faulty, the configuration terminal displays
garbled characters or does not display anything.
33
No display on the configuration terminal
Symptom
After the router is powered on, the console terminal does not display anything.
Solution
Follow these steps to troubleshoot the configuration system failures first:
1. Verify that the power supply system is operating correctly.
2. Verify that the console cable is properly connected.
If the cause cannot be located in the steps above, the possible reasons are as follows:
•
The console cable is connected to an incorrect serial port (the serial port in use is not the one
set on the configuration terminal).
•
The properties of the configuration terminal are incorrect. You must configure the configuration
terminal as follows: set Bits per second to 9600, Data bits to 8, Parity to None, Stop bits to 1,
Flow control to None, and Terminal Emulation to VT100.
•
The console cable is broken.
Garbled characters on the configuration terminal
Symptom
After the router is powered on, the configuration terminal displays garbled characters.
Solution
Verify that the Data bits field is set to 8 for the configuration terminal. If the Data bits field is set to 5
or 6, the configuration terminal displays garbled characters.
No response from the serial port
Symptom
No boot information is displayed on the configuration terminal when the router starts up or restarts
up.
Solution
Verify that the serial cable is in good condition and the serial port properties are correct.
Troubleshooting interface module, cable, and
connection failure
Symptom
After an interface module is installed and the router is powered on, the LEDs on the interface module
panel indicate that the interface module is operating improperly.
Solution
1. Verify that the interface module makes good contact with the rear panel of the router slot.
2. Verify that the router supports the interface module.
3. Verify that the interface module is installed in the specified router slot.
4. Verify that a correct cable is used.
34
5. Verify that the cable is correctly connected.
Restoring the factory settings
Scenario 1
Symptom
When you replace the router, the router password is lost. As a result, you cannot log in to the router
and do not know the router configuration.
Solution
Because the router is replaced, you do not need to save the configuration of the router. In this case,
you can press the Reset button for more than 4 seconds to reboot the router and restore the factory
settings. Then, you can use the username and password shipped with the router to log in to the
router.
When the router configuration must be saved and you have a console cable, you can log in to the
router through the BootWare menu.
Scenario 2
Symptom
After the configuration is modified, the network connectivity is lost. When you check the configuration,
the configuration is very complicated and it is hard to locate the errors. In this case, you must
configure the router again.
Solution
If you have not saved any configuration, you can reboot the router by pressing the Reset button for a
short time or power off the router.
If you have saved some configurations, you can use the CLI to delete the configuration file.
Then, you can press the Reset button to restore the factory settings.
Scenario 3
Symptom
The router crashes.
Solution
Press the Reset button for a short time to reboot the router.
Reset button usage guidelines
An MSR2004 router provides the Reset button. You can use the button to reboot the system or
restore the factory settings.
•
•
Press the Reset button for a short time to reboot the router.
Press the Reset button for more than 4 seconds to reboot the router and restore the factory
settings.
35
Appendix A Chassis views and technical
specifications
Chassis views
The following figures are for illustration only.
MSR2003
Figure 38 Front view
(1) AC-input power receptacle
(4) Gigabit Ethernet port (GE0)
(7) USB console port (CON)
(2) Power cord bail latch
(5) Gigabit Ethernet port (GE1)
(8) USB port
(3) Power switch
(6) Console/AUX port (CON/AUX)
Figure 39 Rear view
(1) SIC slot (slot 3)
(3) SIC slot (slot 1)
(2) SIC slot (slot 2)
(4) Grounding terminal
36
MSR2004-24
Figure 40 Front view
1
2
3
4
5
6
7
10
9
8
(1) AC-input power
receptacle
(2) Gigabit Ethernet port (GE3 to (3) Gigabit Ethernet port (GE15 to GE26)
GE14)
(4) SFP port (SFP27)
(7) USB port
(5) Gigabit Ethernet port (GE1)
(8) Reset button (RESET)
(6) Gigabit Ethernet port (GE2)
(9) Console/AUX port (CON/AUX)
(10) Gigabit Ethernet port (GE0)
Figure 41 Rear view
(1) SIC slot (Slot 4)
(4) SIC slot (Slot 1)
(2) SIC slot (Slot 3)
(3) SIC slot (Slot 2)
(5) Grounding terminal
MSR2004-48
Figure 42 Front view
(1) Gigabit Ethernet port (GE3 to
GE18)
(2) Gigabit Ethernet port (GE19 to
GE34)
(3) GigabiEthrnet port (GE35
to GE50)
(4) Gigabit Ethernet port (GE1)
(7) Reset button (RESET)
(5) Gigabit Ethernet port (GE2)
(8) Console/AUX port (CON/AUX)
(6) USB port
(9) Gigabit Ethernet port (GE0)
37
Figure 43 Rear view
1
2
3
4
5
7
6
(1) Power supply slot (PWR2) (2) Power supply slot (PWR1)
(3) SIC slot (Slot 4)
(6) SIC slot (Slot 1)
(4) SIC slot (Slot 3)
(7) SIC slot (Slot 2)
(5) Grounding terminal
Power supplies
One power supply can meet the power requirement of the router. You can install two power supplies
for redundancy.
AC power supply
Figure 44 AC power supply for the MSR2004-48 router
(1) Captive screw
(2) Fan
(3) Power receptacle
(4) Captive screw
38
DC power supply
Figure 45 DC power supply for the MSR2004-48 router
(1) Fan
(2) Captive screw
(3) Captive screw
(4) Power receptacle
Technical specifications
Table 7 Technical specifications
Item
MSR2003
MSR2004-24
MSR2004-48
Console/AUX port
1
1
1
USB console port
USB port
1
N/A
N/A
1
1
1
GE WAN port
GE LAN port
SFP port
2
3
3
N/A
24
48
N/A
1
N/A
Memory
1 GB DDR3
1 GB DDR3
256 MB CF card
4 SIC slots
1 GB DDR3
256 MB CF card
4 SIC slots
Flash/CF
256 MB flash
3 SIC slots (1 DSIC slot.)
SIC/DSIC slot
Dimensions (H ×
W × D)
44.2 × 360 × 305.3 mm
(1.74 × 14.17 × 12.02 in)
44.2 × 440 × 363.5 mm
(1.74 × 17.32 × 14.31 in)
44.2 × 440 × 403.5 mm
(1.74 × 17.32 × 15.89 in)
(excluding rubber
feet and mounting
brackets)
•
•
Rated voltage
range—100 VAC to
240 VAC @ 50 Hz/60
Hz
•
•
Rated voltage
range—100 VAC to
240 VAC @ 50 Hz/60
Hz
•
•
Rated voltage
range—100 VAC to
240 VAC @ 50 Hz/60
Hz
AC power supply
Rated power—54 W
Rated power—54 W
Rated power—150 W
39
Item
MSR2003
MSR2004-24
MSR2004-48
•
Rated voltage
range—–48 VDC to
DC power supply
N/A
N/A
–60 VDC
•
Rated power—150 W
Operating
temperature
0°C to 45°C (32°F to 113°F)
5% to 90%
Relative humidity
(noncondensing)
40
Appendix B LEDs
Panel LEDs
Figure 46 MSR2003 LEDs
(1) Gigabit Ethernet port LED
(GE0)
(2) Gigabit Ethernet port LED
(GE1)
(3) Console port LED
(4) USB console port LED
(5) System status LED (SYS)
(6) Power supply LED (PWR)
Figure 47 MSR2004-24 LEDs
(1) Gigabit Ethernet port LED (GE3 to
GE26)
(2) Power suppy LED (PWR)
(3) System status LED
(SYS)
(4) Gigabit Ethernet port LED (GE2)
(5) Gigabit Ethernet port LED
(GE1)
(6) SFP port LED (SFP27)
(7) Gigabit Ethernet port LED (GE0)
41
Figure 48 MSR2004-48 LEDs
6
5
4
3
2
1
7
(1) Gigabit Ethernet port LED (2) Power supply LED (PWR2)
(GE3 to GE50)
(3) Power supply LED (PWR1)
(4) System status LED (SYS) (5) Gigabit Ethernet port LED
(GE2)
(6) Gigabit Ethernet port LED (GE1)
(7) Gigabit Ethernet port LED (GE0)
LED description
LED
State
Description
Flashing green Comware has started with the configuration file and the router has
(1 Hz)
booted up.
Flashing green
(8 Hz)
The BootWare runs.
Steady green
The SDRAM is performing self-test.
The DDR3 SDRAM has failed the self-test.
System status LED
(SYS)
Flashing yellow
(1 Hz)
Flashing yellow
(8 Hz)
The extended segment does not exist.
Steady yellow
Off
The boot image does not exist.
No power input, or exceptions have occurred.
The power supply is operating correctly.
No power input.
Steady green
Off
Power supply LED
(PWR1)
Steady on
Off
The router is using the USB console port for configuration.
The router is not using the USB console port.
The router is using the console port for configuration.
The router is not using the console port.
USB console port
LED
Steady on
Off
CON/AUX port LED
42
LED
State
Description
Steady green
A 1000 Mbps link is present.
Flashing green Data is being received or transmitted at 1000 Mbps.
Steady yellow A 10/100 Mbps link is present.
Flashing yellow Data is being received or transmitted at 10/100 Mbps.
SFP port LED
(SFP27)
Off
No link is present.
Steady green
A 1000 Mbps link is present.
Flashing green Data is being received or transmitted at 1000 Mbps.
Steady yellow A 10/100 Mbps link is present.
Flashing yellow Data is being received or transmitted at 10/100 Mbps.
Off No link is present.
Gigabit Ethernet port
LED (GE)
43
Appendix C Slot arrangement
The routers provide slots for SICs. A DSIC can be installed if you remove the slot divider between
two SIC slots..
The slot number of fixed ports on the router is 0.
Table 8 Slot arrangement on the router
Router
Slot arrangement
MSR2003
MSR2004
-24
SIC 4
SIC 2
SIC 3
SIC 1
MSR2004
-48
: SIC slot
: DSIC slot
44
Document conventions and icons
Conventions
This section describes the conventions used in the documentation.
Port numbering in examples
The port numbers in this document are for illustration only and might be unavailable on your device.
Command conventions
Convention
Boldface
Description
Bold text represents commands and keywords that you enter literally as shown.
Italic
Italic text represents arguments that you replace with actual values.
[ ]
Square brackets enclose syntax choices (keywords or arguments) that are optional.
Braces enclose a set of required syntax choices separated by vertical bars, from which
you select one.
{ x | y | ... }
[ x | y | ... ]
{ x | y | ... } *
[ x | y | ... ] *
Square brackets enclose a set of optional syntax choices separated by vertical bars,
from which you select one or none.
Asterisk marked braces enclose a set of required syntax choices separated by vertical
bars, from which you select at least one.
Asterisk marked square brackets enclose optional syntax choices separated by vertical
bars, from which you select one choice, multiple choices, or none.
The argument or keyword and argument combination before the ampersand (&) sign
can be entered 1 to n times.
&<1-n>
#
A line that starts with a pound (#) sign is comments.
GUI conventions
Convention
Boldface
Description
Window names, button names, field names, and menu items are in Boldface. For
example, the New User window appears; click OK.
Multi-level menus are separated by angle brackets. For example, File > Create >
Folder.
>
Symbols
Convention
WARNING!
Description
An alert that calls attention to important information that if not understood or followed
can result in personal injury.
An alert that calls attention to important information that if not understood or followed
can result in data loss, data corruption, or damage to hardware or software.
CAUTION:
An alert that calls attention to essential information.
An alert that contains additional or supplementary information.
An alert that provides helpful information.
IMPORTANT:
NOTE:
TIP:
45
Network topology icons
Convention
Description
Represents a generic network device, such as a router, switch, or firewall.
Represents a routing-capable device, such as a router or Layer 3 switch.
Represents a generic switch, such as a Layer 2 or Layer 3 switch, or a router that
supports Layer 2 forwarding and other Layer 2 features.
Represents an access controller, a unified wired-WLAN module, or the access
controller engine on a unified wired-WLAN switch.
Represents an access point.
T
T
Represents a wireless terminator unit.
Represents a wireless terminator.
Represents a mesh access point.
Represents omnidirectional signals.
Represents directional signals.
Represents a security product, such as a firewall, UTM, multiservice security
gateway, or load balancing device.
Represents a security card, such as a firewall, load balancing, NetStream, SSL VPN,
IPS, or ACG card.
46
Support and other resources
Accessing Hewlett Packard Enterprise Support
•
For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
•
To access documentation and support services, go to the Hewlett Packard Enterprise Support
Center website:
Information to collect
•
•
•
•
•
•
•
•
Technical support registration number (if applicable)
Product name, model or version, and serial number
Operating system name and version
Firmware version
Error messages
Product-specific reports and logs
Add-on products or components
Third-party products or components
Accessing updates
•
Some software products provide a mechanism for accessing software updates through the
product interface. Review your product documentation to identify the recommended software
update method.
•
To download product updates, go to either of the following:
{
Hewlett Packard Enterprise Support Center Get connected with updates page:
{
Software Depot website:
•
To view and update your entitlements, and to link your contracts, Care Packs, and warranties
with your profile, go to the Hewlett Packard Enterprise Support Center More Information on
Access to Support Materials page:
IMPORTANT:
Access to some updates might require product entitlement when accessed through the Hewlett
Packard Enterprise Support Center. You must have an HP Passport set up with relevant
entitlements.
47
Websites
Website
Link
Networking websites
Hewlett Packard Enterprise Information Library for
Networking
Hewlett Packard Enterprise Networking website
Hewlett Packard Enterprise My Networking website
Hewlett Packard Enterprise My Networking Portal
Hewlett Packard Enterprise Networking Warranty
General websites
Hewlett Packard Enterprise Information Library
Hewlett Packard Enterprise Support Center
Hewlett Packard Enterprise Support Services Central
Contact Hewlett Packard Enterprise Worldwide
Subscription Service/Support Alerts
Software Depot
Customer Self Repair (not applicable to all devices)
Insight Remote Support (not applicable to all devices)
Customer self repair
Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If
a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your
convenience. Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized
service provider will determine whether a repair can be accomplished by CSR.
For more information about CSR, contact your local service provider or go to the CSR website:
Remote support
Remote support is available with supported devices as part of your warranty, Care Pack Service, or
contractual support agreement. It provides intelligent event diagnosis, and automatic, secure
submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast
and accurate resolution based on your product’s service level. Hewlett Packard Enterprise strongly
recommends that you register your device for remote support.
For more information and device support details, go to the following website:
Documentation feedback
Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help
us improve the documentation, send any errors, suggestions, or comments to Documentation
48
part number, edition, and publication date located on the front cover of the document. For online help
content, include the product name, product version, help edition, and publication date located on the
legal notices page.
49
Index
A
fan failure, 33
grounding router through rack, 15
grounding router with buried grounding
conductor, 18
grounding router with grounding strip, 17
grounding the router, 15
lightning protection, 4
AC
connecting power cord, 25
accessories (installation), 4
Appendix
A, chassis views and technical
specifications, 36
B, LEDs, 41
power supply failure, 33
EMI (site requirements), 3
C, slot arrangement, 44
B
F
boot information, 27
factory settings
C
restoring, 35
cable
failure (configuration system), 33
failure (fan), 33
failure (power supply), 33
fan
troubleshooting failure, 34
troubleshooting no response from serial
port, 34
troubleshooting failure, 33
chassis
G
views, 36
garbled terminal display (troubleshooting), 34
chassis views, 36
grounding
configuration system
troubleshooting failure, 33
configuring
basic settings for router, 29
connecting
buried grounding conductor, 18
grounding strip, 17
rack, 15
router, 15
AC power cord, 25
router, 20
H
hardware
grounding router through rack, 15
grounding router with buried grounding
conductor, 18
troubleshooting connection failure, 34
console
setting terminal parameters, 24
troubleshooting garbled terminal display, 34
troubleshooting no terminal display, 34
console port
grounding router with grounding strip, 17
grounding the router, 15
rack-mounting clearance requirements, 10
replacement procedures, 30
replacing DSIC, 31
replacing SIC, 30
router workbench installation, 9
logging in, 21
console terminal
power-on examination, 28
D
DSIC
I
replacing, 31
installation site
E
cleanness, 2
cooling system, 2
ESD prevention, 3
temperature and humidity, 2
electrical
EMI prevention, 3
50
installing
accessories required, 4
connecting AC, 25
power supply
DSIC, 19
electricity safety, 1
connecting power cord, 25
troubleshooting failure, 33
power-on examination, 28
power-on verification, 27
preparing for installation, 1
cleanness, 2
general safety recommendations, 1
interface module, 18
pre-installation checklist, 5
rack-mounting clearance requirements, 10
cooling system, 2
router on workbench, 9
safety recommendations, 1
safety symbols, 1
electricity safety, 1
EMI, 3
ESD prevention, 3
SIC, 18
examing the installation site, 2
general satefy recommendations, 1
lightning protection, 4
troubleshooting router installation, 33
verifying installation, 27
interface
troubleshooting module failure, 34
interface module
pre-installation checklist, 5
rack-mounting, 4
satefy symbols, 1
DSIC installation, 19
installing DSIC, 19
installing SIC, 18
module installation, 18
replacing DSIC, 31
replacing SIC, 30
temperature and humidity, 2
procedure
configuring basic settings for router, 29
connecting AC power cord, 25
connecting router, 20
SIC installation, 18
displaying boot information, 27
grounding router through rack, 15
L
grounding router with buried grounding
conductor, 18
grounding router with grounding strip, 17
grounding the router, 15
LED
power-on examination, 28
lightning protection (site requirements), 4
logging in
installing DSIC, 19
console port, 21
installing interface module, 18
installing router on workbench, 9
installing SIC, 18
M
module
installing interface module, 18
N
logging in through console port, 21
replacing DSIC, 31
network
connecting router, 20
network management
replacing SIC, 30
restoring factory settings, 35
troubleshooting router installation, 33
no response from serial port (troubleshooting), 34
no terminal display (troubleshooting), 34
setting console terminal parameters, 24
troubleshooting cable failure, 34
troubleshooting configuration system failure, 33
troubleshooting connection failure, 34
troubleshooting fan failure, 33
troubleshooting garbled terminal display, 34
troubleshooting interface module failure, 34
troubleshooting no response from serial port, 34
P
panel LEDs, 41
parameter (console terminal), 24
port (troubleshooting no response), 34
power cord
51
troubleshooting no terminal display, 34
troubleshooting power supply failure, 33
USB port, 39
terminal
setting console parameters, 24
troubleshooting garbled display, 34
troubleshooting no display, 34
R
rack
rack-mounting clearance requirements, 10
troubleshooting
replacing
cable failure, 34
configuration system failure, 33
connection failure, 34
DSIC, 31
equipment components, 30
SIC, 30
fan failure, 33
garbled terminal display, 34
interface module failure, 34
no response from serial port, 34
no terminal display, 34
power supply failure, 33
reset button usage guidelines, 35
restoring factory settings, 35
router installation, 33
reset button
usage guidelines, 35
router
connecting to network, 20
S
safety
electricity safety, 1
EMI prevention, 3
general satefy recommendations, 1
installation recommendations, 1
lightning protection, 4
satefy symbols, 1
setting console terminal parameters, 24
SIC
U
usage guidelines
reset button, 35
V
verfication
power-on, 27
replacing, 30
verifying installation, 27
replacing DSIC, 31
site requirements
EMI, 3
W
workbench (router installation), 9
lightning protection, 4
rack-mounting, 4
T
technical specifications, 36
AC power supply specifications, 39
CF card memory, 39
CF card slot, 39
chassis dimensions, 39
chassis views, 36
CON/AUX port, 39
Gigabit Ethernet port, 39
LED description, 42
LEDs, 41
memory, 39
operating temperature, 39
panel LEDs, 41
relative humidity, 39
SIC/DSIC slot, 39
slot arrangement, 44
USB console port, 39
52
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