43-5809.fm Page 1 Wednesday, August 18, 1999 1:43 PM
OWNER’S MANUAL
Digital Phone
Answering System
SP-809
Cat. No. 43-5809
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Features
n
Your Sprint SP-809 Digital Phone Answering System offers the lat-
est advances in answering machine and cordless phone technolo-
gy. Its cordless operation lets you handle calls just about anywhere
in your home or office.
The telephone answering device (TAD) stores all messages on a
computer chip. This gives you advanced capabilities over tape-
based answering machines. For example, you can save individual
messages while the rest are deleted. Because your system is fully
digital, there are no tape mechanisms to wear out and no tapes to
bother with.
The SP-809 has these features:
Four User Mailboxes — let you store and play back messages for
up to four different users.
Date/Time Stamp — records the day and time each message was
recorded.
Digitally-Synthesized Voice — guides you through operation of
the system.
Remote Operation — lets you use a touch-tone phone (or rotary
phone and pocket tone dialer) to operate the answering system
while you are away from your home or office.
Programmable Remote Access Code — lets you set your own
security code for remote operation.
Remote Answer-On — lets you call the answering system from a
remote location and set it to answer calls.
Toll-Saver — lets you avoid unnecessary toll charges when you
call by long-distance to check your messages.
Two-Way Recording — lets you record both sides of your phone
conversation.
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Priority Calling Code — lets select callers alert you of a priority
call.
25 Channels — automatically selects a clear channel when you
make or answer a call. You can also manually change channels
during a call.
20-Number Memory Dialing — lets you store 20 numbers in
memory for easy dialing.
Security Access-Protection Code — changes each time you un-
plug the phone from AC power, to help prevent other cordless
phone users from using your phone line while the handset is off the
base.
Two-Way Intercom/Paging System — lets you send a signal
from the base to the handset, or from the handset to the base, to
page someone or locate the handset when it is away from the
base. If someone answers, you can use the SP-809 as an inter-
com.
Flash — sends an electronic switchhook signal for use with spe-
cial phone services such as Call Waiting.
Volume Control — so you can adjust the volume you hear
through the handset.
Hold — lets you put a call on hold, so you can answer another call
or page someone.
Redial — lets you quickly redial the last number dialed.
Touch/Pulse Dialing — lets you use your phone with tone or
pulse service.
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This telephone has been tested and found to comply with all appli-
cable UL and FCC standards.
We recommend you record your phone’s serial number here. The
number is on the bottom of the base.
Serial Number: __________________
READ THIS BEFORE INSTALLATION
Each device that you connect to the phone line draws power from
the phone line. We refer to this power draw as the device’s ringer
equivalence number, or REN. The REN is on the bottom of the
base.
If you are using more than one phone or other device on the line,
add up all the RENs. If the total is more than five, your phone might
not ring. In rural areas, a total REN of three might impair ringer op-
eration. If ringer operation is impaired, remove a device from the
line.
FCC STATEMENT
This telephone complies with Part 68 of FCC Rules. You must,
upon request, provide the FCC registration number and the REN
to your phone company. These numbers are on the bottom of the
base.
Note: You must not connect your SP-809 to any of the following:
² coin-operated systems
² party-line systems
² most electronic key phone systems
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CONTENTS
n
Installation .................................................................................. 8
Selecting a Location .............................................................. 8
Placing the Base on a Desk Top ........................................... 9
Mounting the Base on a Wall .............................................. 10
Installing and Charging the Battery Pack ............................ 12
Charging a Spare battery pack ........................................... 14
Preparation ............................................................................... 14
Setting the Dialing Mode ..................................................... 14
Setting the Day and Time .................................................... 15
About the Mailboxes ............................................................ 16
Announcement Options ....................................................... 16
Checking the Announcement ........................................ 18
Changing Your Recorded Announcement .................... 18
Reviewing the TAD Settings ................................................ 19
Setting the Number of Rings ............................................... 19
Setting Message Alert ......................................................... 20
Changing the Remote Access Code ................................... 20
Priority Calling Code ........................................................... 20
Changing the Priority Calling Code ............................... 21
Setting the Handset’s Ringer .............................................. 21
Setting the Base’s Ringer .................................................... 21
Using the Belt Clip ............................................................... 21
Telephone Operation ............................................................... 23
Making and Receiving a Call ............................................... 23
Using the Priority Calling Code ........................................... 24
Setting the Handset’s Volume ............................................. 24
Setting the Speakerphone’s Volume ................................... 25
Changing the Channel ........................................................ 25
Using Redial ........................................................................ 25
Using Flash ......................................................................... 26
Using Hold ........................................................................... 26
Using Mute .......................................................................... 27
Using Tone Services on a Pulse Line .................................. 27
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Using Page/Intercom .......................................................... 27
Memory Dialing ................................................................... 29
Storing a Number in Memory ....................................... 29
Entering a Pause .......................................................... 30
Dialing a Memory Number ............................................ 31
Chain-Dialing Service Numbers ................................... 31
Testing Stored Emergency Numbers ............................ 31
TAD Operation ......................................................................... 32
Setting the TAD to Answer Calls ......................................... 32
Incoming Message Recording ............................................ 32
Screening Calls ................................................................... 33
Playing Messages ............................................................... 34
Deleting Messages ............................................................. 35
Recording a Memo ............................................................. 35
Recording a Conversation .................................................. 36
Remote Operation ................................................................... 38
Using the Toll-Saver ............................................................ 38
Using Remote Commands .................................................. 39
Remote Commands ..................................................... 40
Troubleshooting ...................................................................... 42
Care and Maintenance ............................................................ 45
Replacing the Handset Battery Pack .................................. 46
The FCC Wants You to Know ............................................. 47
Lightning ............................................................................. 48
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Installation
Installation
n
SELECTING A LOCATION
You can place the phone on a desk top or table, mount it on a stan-
dard wall plate, or mount it directly on the wall. Select a location
that is:
² near an AC outlet not controlled by a wall switch
² near a telephone line jack
² out of the way of normal activities
² away from electrical machinery, electrical appliances, metal
walls or filing cabinets, wireless intercoms, alarms, and room mon-
itors
The base’s location affects the phone’s range. If you have a choice
of several locations, try each to see which provides the best perfor-
mance.
Caution: The supplied AC adapter was designed specifically for
your SP-809. Use only the supplied adapter.
Notes:
² Your telephone connects directly to a modular telephone line
jack. If your phone line jack is not a modular jack, you can update
the wiring yourself, using jacks and adapters available at your local
RadioShack store. Or, you can let the phone company update the
wiring for you.
² The USOC number of the jack to be installed is RJ11C (RJ11W
for a wall plate).
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Installation
PLACING THE BASE ON A DESK TOP
Follow these steps when you place the base on a desk, shelf, or
table.
Antenna
POWER Jack
LINE Jack
Strain Relief Slots
(bottom of base)
1
LINE
Plug one end of the supplied long modular cord into the
jack on the back of the base.
2
Route the modular cord through one of the strain relief slots on
the bottom of the base.
3
POWER
Insert the supplied AC adapter’s barrel plug into the
jack on the back of the base.
4
Route the adapter’s cord through the other strain relief slot on
the bottom of the base.
5
Plug the modular cord’s other end into a modular phone line
jack.
6
7
Plug the adapter into a standard AC outlet.
Raise the base’s antenna to a vertical position.
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Installation
MOUNTING THE BASE ON A WALL
Note: To mount the base directly on the wall, you need two screws
(not supplied) with heads that fit into the keyhole slots on the bot-
tom of the base. Drill two holes 315/16 inches (100 mm) apart, one
above the other. Then thread a screw into each hole, letting the
heads extend about 5/16 inch (7 mm) from the wall.
1
Press and lift out the
handset holder, turn it over
and rotate it 180°, then slide it
back into place so it holds the
handset.
2
Remove the bracket by
pressing the indentation and
gently pulling out the wide
end of the bracket.
3
Plug one end of the sup-
POWER Jack
LINE Jack
plied short modular cord (or
long modular cord if mounting
directly on the wall) into the
LINE
jack and the supplied
AC adapter’s barrel plug into
POWER
the
of the base.
jack on the back
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Installation
4 Insert the tabs on the
narrow end of the bracket into
the upper slots on the bottom
of the base and route the
adapter cord through the slot
on the bracket’s narrow end.
Insert the loose end of the
modular cord through the
center of the bracket. Route
the end of the adapter cord
through the opening on the
wide end of the bracket. Then
push the tabs on the wide end
of the bracket into the lower
slots on the bottom of the
base.
Upper Slots
Adapter
Cord
Lower Slots
5 Plug the modular cord’s
other end into the wall plate
jack (or a modular phone line
jack), align the base’s key-
hole slots with the wall plate
studs (or the screws in the
wall), and slide the base
downward to secure it.
6 Plug the adapter into a
standard AC outlet. Raise the
base’s antenna to a vertical
position.
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Installation
INSTALLING AND CHARGING THE BATTERY PACK
The SP-809 is packaged with a rechargeable nickel-cadmium bat-
tery pack. Before using your phone, you must install the battery
pack and then charge it for 12–15 hours.
Press down and slide off the
compartment cover. Place
the battery pack into the com-
partment aligning the battery
pack with the polarity marks
(+ and –) inside. Replace the
cover.
To charge the battery pack,
simply place the handset on
the base. The CHARGING in-
dicator on the base lights.
Note: You can place the handset on the base faceup or facedown.
Recharge the battery pack
when the LOW BATT indica-
tor on the handset flashes.
LOW BATT
Indicator
Notes:
² When you first use the phone after charging or recharging the
battery pack, the phone might not work and you might hear a two-
TALK
beep signal when you press
. If this happens, return the
handset to the base for about 30 seconds. This resets the security
access protection code.
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Installation
² If the CHARGING indicator does not light when you place the
handset on the base, be sure the battery pack and AC adapter are
correctly and securely connected.
Also, check the charging
contacts on the handset and
the base. If the contacts are
dirty or tarnished, clean them
with a pencil eraser.
Charging
Contacts
Charging
Contacts
² If the battery pack gets completely discharged or the base loses
power while the handset is away from it, the security access-
protection code needs to be reset. To reset the code, place the
handset on the base for about 30 seconds. If it was the handset
that lost power, leave the handset on the base to charge the bat-
tery pack.
² If the battery pack gets weak during a call, the handset sounds
4 beeps every 30 seconds. If this happens, you cannot make
another call on the phone until you recharge the battery pack.
² About once a month, fully discharge the battery pack by keep-
ing the handset off the base until the LOW BATT indicator lights.
Otherwise, the battery pack loses its ability to fully recharge.
² If you are not going to use your phone for an extended period of
time, disconnect the battery pack. This increases the battery
pack’s usable life.
² The supplied battery pack should last for about a year. When it
loses its ability to fully recharge, order a replacement battery pack
through your local RadioShack store (see “Replacing the Handset
Battery Pack” on Page 46).
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Preparation
CHARGING A SPARE BATTERY PACK
You can also charge and store a spare battery pack in the base.
The spare battery pack fully charges in 15 hours.
1
Press the tab on the
spare battery pack compart-
ment and lift off the cover.
Tab
2
Place the battery pack in
SPARE BATT/
CHARGING
Indicator
the compartment as indicated
by the polarity symbols (+ and
–) marked inside. The SPARE
BATT/CHARGING indicator
on the base lights.
3
Replace the cover.
Preparation
n
SETTING THE DIALING MODE
Set the dialing mode for the type of service you have. If you are not
sure which type you have, once the handset’s battery pack is fully
charged, do this test.
1
Lift the handset, then
PHONE
press
and listen for
PHONE
the dial tone.
2
0
Press any number other than .
Note: If your phone system requires that you dial an access
code (9, for example) before you dial an outside number, do not
press the access code either.
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Preparation
If the dial tone stops, you have touch-tone service. Since the
phone is preset to touch-tone service, you do not need to make
any change to the dialing mode.
If the dial tone continues, you have pulse service. Press
PHONE PROG/MEM # # # 3.
If your phone is set for pulse service and you want to change
the dialing mode to touch-tone service, press PHONE PROG/MEM #
# # 8.
SETTING THE DAY AND TIME
You can use the handset as well as the keys on the base to
Note:
operate the TAD. To use the handset, simply press ANS SYS to ac-
cess the TAD before beginning each procedure. The ANS SYS in-
dicator lights and the TAD announces the number of messages
then beeps twice.
Follow these steps to set the day and time so the TAD can record
the correct information when each message and memo is re-
ceived.
: If you do not complete each step within 20 seconds, the TAD
Note
sounds two beeps and exits setup. Start again at Step 1.
1 Press CHANGE then
CLOCK. A number from 1–7
(the day of the week, with 1
being Sunday) appears in the
CLOCK
CHANGE
message counter window and
the TAD announces the cur-
rently set day.
The TAD’s message counter window might also alternately
Note:
show other information to tell you the status of the TAD.
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Preparation
2 Press
or SKIP/SCAN
REPEAT/SCAN
as instruct-
REPEAT/
SCAN
SKIP/
SCAN
ed by the voice prompts, to
set the date and time.
3 When you complete setting the day and time, the TAD an-
nounces the day and time then beeps twice.
To check the current day/time at any time, press CLOCK.
ABOUT THE MAILBOXES
The SP-809 has four voice mailboxes, providing a convenient way
to share the system with other members of your household or busi-
ness. Callers using a touch-tone phone can select the mailbox
where they want their message to be recorded by pressing the de-
sired mailbox number (1–4) after the announcement. Callers using
a pulse (rotary) phone can leave messages in mailbox 1.
ANNOUNCEMENT OPTIONS
Before using the SP-809, you can record an announcement (up to
three minutes long) that callers hear when the system answers a
call. The TAD lets you record three separate announcements, and
it operates differently based on which announcement you select.
² Announcements A and B — After playing your outgoing mes-
sage, the TAD records the caller’s message.
If you do not record a personalized outgoing message, the
TAD plays a prerecorded message.
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Preparation
² Announcement AO (announce-only) — The TAD plays your
outgoing message, but does not record a message.
If you plan to use the TAD’s announce-only feature,
Announcement AO should clearly state that the caller cannot leave
a message.
When you record your announcement, make sure you indicate
who has been assigned to each mailbox and what callers should
do to access the appropriate mailbox.
For example,
You have reached the Jones residence. We are unable to
come to the phone right now, but you may press: 2 to leave a mes-
sage for Mary, 3 to leave a message for Susan, 4 to leave a mes-
sage for Paul, or just wait for the beep, then leave your message.
If you are recording an announcement for a business, you might
use:
Hello! You have reached XYZ Company. To leave a message
for Manufacturing, press 2; for Customer Service, press 3; for
Delivery, press 4. Or, you can leave a message after the beep.
Hint: Do not tell callers that you are out of town or not home. In-
stead, say that you cannot come to the phone right now.
Follow these steps to record your announcement.
1 Press CHANGE, then re-
CHANGE
SET UP
SET UP
peatedly press
until
the TAD announces “Selected
announcement is…”
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Preparation
2 The TAD prompts you to press
REPEAT/SCAN or SKIP/
SCAN
to select announcement A, B, or AO. The selected an-
nouncement name appears (A, b, or AO).
3 Press CHANGE then ANNC.
ANNC
CHANGE
4 Speak your message from about 8 inches in front of the TAD.
5 When you finish, press STOP. The TAD beeps and plays back
the announcement.
Checking the Announcement
To hear the currently-selected announcement, press ANNC at any
time. AP (announcement playing) appears and the message plays.
If you hear “No announcement” when you press ANNC, that means
the TAD is set to announce only, but there is no answer-only mes-
sage recorded.
If you hear “Hello. Please leave a message after the tone” that
means the TAD is set to announcement A or B but you have not
recorded an announcement.
Changing Your Recorded Announcement
To change your recorded announcement, record a new announce-
ment over the existing one.
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Preparation
To return to the prerecorded
announcement, press DE-
LETE while the announce-
ment is playing. dE appears
briefly.
DELETE
REVIEWING THE TAD SETTINGS
To hear all feature settings, press SET UP once.
SETTING THE NUMBER OF RINGS
The TAD is preset to sound four rings before it answers the first
call (assuming that caller leaves a message). Use ring select to set
how many times the phone rings before the system answers. You
can set it for 1 to 7 rings, or to SA for Toll-Saver.
To change the ring select setting, press CHANGE then repeatedly
press SET UP until you hear “Number of rings is …” and follow the
voice prompt instructions. Press STOP when you are done.
If you plan to check your messages by long distance, set the
Note:
number of rings to at least four to avoid unnecessary long distance
charges when you call to check your messages (see “Using the
Toll-Saver” on Page 38).
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Preparation
SETTING MESSAGE ALERT
If you want the base to beep every 15 seconds to notify you that
new messages have been received, turn the Message Alert fea-
ture on.
CHANGE
To change the message alert setting, press
then repeat-
until you hear “Message Alert is …” and follow
STOP
SET UP
edly press
the voice prompt instructions. Press
when you are done.
CHANGING THE REMOTE ACCESS CODE
The remote access feature allows you to access the answering
system from a touch-tone phone. The remote access code is pre-
set to 500, but you can change it to any three-digit number from
500 to 999. (Do not use the same code as the priority calling code,
see “Changing the Priority Calling Code” on Page 21).
CHANGE
To change the remote access code, press
then repeated-
SET UP
ly press
until you hear “The remote access code is …” and
STOP
follow the voice prompt instructions. Press
done.
when you are
PRIORITY CALLING CODE
When a caller enters the priority calling code from a touch-tone
phone, the system beeps loudly to alert you that you have a priority
call. The priority calling code is preset to 999, but you can change
it to any three-digit number from 500 to 999. (Do not use the same
code as the remote access code.) Give select callers the priority
calling code and instructions on how to use it (see “Using the Prior-
ity Calling Code” on Page 24).
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Preparation
Changing the Priority Calling Code
To change the priority calling code, press CHANGE then repeatedly
press SET UP until you hear “The priority calling code is …” and fol-
low the voice prompt instructions. Press STOP when you are done.
SETTING THE HANDSET’S RINGER
You can turn off the handset’s
ringer by setting RINGER on
the side of the handset to
OFF. Turn it back on by set-
ting RINGER to ON.
SETTING THE BASE’S RINGER
To turn the base’s ringer off or on, press CHANGE then repeatedly
press SET UP until you hear “The base ringer is …” and follow the
voice prompt instruction.
: Even with the base ringer off, you can make or receive calls
Note
using this phone, and telephones on the same line still ring when
there is an incoming call. The handset rings and its PHONE indica-
tor flashes until you answer the call.
USING THE BELT CLIP
You can use the SP-809’s belt clip to hang the handset on your
waistband and easily carry the handset with you as you move
around.
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Preparation
Follow these steps to attach the belt clip to the SP-809.
1 Position the belt clip over
the back of the handset.
2 Slide one tab into the re-
cess on the side of the hand-
set and snap the other tab
into the recess on the other
side.
To remove the belt clip, twist
one side of the clip up out of
the recess and lift the belt clip
away.
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Telephone Operation
Telephone Operation
n
MAKING AND RECEIVING A CALL
To make a call, lift the hand-
PHONE
set and press
. When
PHONE
the PHONE indicator lights
steadily and you hear the dial
tone, dial a phone number or
memory number (see “Memo-
ry Dialing” on Page 29).
Indicator
PHONE
To answer a call if the hand-
set is on the base, simply lift
the handset and begin your
conversation. Or, if the hand-
set is away from the base,
SPEAKER
Indicator
PHONE
press
first. The
PHONE indicator on the
handset and the IN USE indi-
cator on the base light.
IN USE
Indicator
SPEAKER
Or, to use the speakerphone, press
dicator lights.
. The SPEAKER in-
RINGER
OFF
PHONE
Note: If
is set to
, you must press on the hand-
SPEAKER
set or
on the base to answer a call.
PHONE
To end a call, place the handset on the base, press
, or
SPEAKER
press
again. The indicators turn off.
Notes:
PHONE
² If you press
to hang up and the phone does not discon-
PHONE
nect, move closer to the base then press
again, or place
the handset on the base.
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Telephone Operation
² If you want to make a call but the handset is out of the base’s
range, the handset beeps twice. Move the handset closer to the
base and try again.
USING THE PRIORITY CALLING CODE
When a caller uses the priority calling code, the TAD beeps loudly
to alert you that you have a priority call. Here is how it works.
A caller dials your telephone number from a touch-tone phone.
When the announcement begins to play, the caller enters the prior-
ity calling code.
The system beeps three times, then pauses. This continues for 30
seconds or until you answer the phone. The beeps are audible on
both ends of the call.
If you do not answer, the caller can leave a message in a mailbox.
SETTING THE HANDSET’S VOLUME
You can select any of three
volume levels by repeatedly
VOLUME
pressing
during a
call. Three short beeps sound
when the handset is at the
highest setting. If you press
VOLUME again, the handset
returns to the lowest setting.
VOLUME
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Telephone Operation
SETTING THE SPEAKERPHONE’S VOLUME
You can select any of seven
different volume levels by re-
VOLUME
VOLUME
peatedly pressing
s
or t at any time. The volume
setting (1 to 7) appears.
CHANGING THE CHANNEL
The SP-809 scans 25 channels (frequency pairs used between the
base and the handset) and automatically selects a clear channel
each time you make or receive a call.
If you hear other conversa-
tions or excessive noise dur-
CHANNEL
ing a call, press
on
the handset to select a differ-
ent channel.
CHANNEL
Note: If the handset is too far from the base, the channel might not
change. Move closer to the base and try again.
USING REDIAL
You can quickly redial the last
number dialed. Simply lift the
PHONE
handset and press
When you hear the dial tone,
REDIAL
.
PHONE
press
.
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Telephone Operation
Notes:
² The redial memory holds up to 24 digits, so you can redial long-
distance as well as local numbers.
REDIAL
² We recommend you not use
to dial numbers that
include a tone entry. This could result in a wrong number being
dialed. (See “Using Tone Services on a Pulse Line” on Page 27.)
² The redial memory does not store a flash entry or any digits
FLASH
entered after you press
(see “Using Flash” on Page 26).
USING FLASH
FLASH
performs the electronic equivalent of a switchhook opera-
tion for special services, such as Call Waiting.
For example, if you have Call
FLASH
Waiting, press
to an-
swer an incoming call without
disconnecting the current call.
FLASH
FLASH
Press
again to return
to the first call.
Note: If you do not have any special phone services, pressing
FLASH
might disconnect the current call.
USING HOLD
To put a call on hold, simply
HOLD
press
. The PHONE in-
dicator on the handset and
SPEAKER indicator on the
base flash.
HOLD
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Telephone Operation
To resume your phone conversation, press PHONE on the handset
(or SPEAKER on the base) or lift the handset of an extension
phone.
USING MUTE
To talk to someone else in the
room without the person on
the other end of the phone
line hearing your conversa-
tion, press MUTE during the
call. The MUTE indicators on
the handset and base light.
MUTE
Indicator
MUTE
To resume your phone conversation, press MUTE again.
USING TONE SERVICES ON A PULSE LINE
Some special services, such as bank-by-phone, require tone sig-
nals. If you have pulse service, you can still use these special tone
services by following these steps.
1 Dial the service’s main number.
2 When the service answers, press TONE/ . Any additional
numbers you dial are sent as tone signals.
3 After you complete the call, return the handset on the base or
press PHONE. The phone automatically resets to pulse dialing.
USING PAGE/INTERCOM
You can use the SP-809 as a two-way pager and intercom be-
tween the base and the handset. This is useful if the handset is
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Telephone Operation
away from the base and you want to locate it, or if you want to
have a conversation between the handset and the base.
To page the person who has
the handset or to locate the
handset when the phone is
not in use, press INTERCOM/
LOCATOR on the base. The
handset beeps for about four
seconds. If you want the
handset to beep for
INTERCOM/
LOCATOR
a longer time, hold down INTERCOM/LOCATOR for about 4 sec-
onds. The handset beeps for about 3 minutes.
To stop the handset from beeping before it automatically stops,
press CHANNEL on the handset or INTERCOM/LOCATOR on the
base.
To answer a page from the
base or to page the base,
press INTERCOM on the
handset. The base sounds a
tone and the INTERCOM in-
dicator lights. Begin your con-
versation.
INTERCOM
To end the intercom conversation, press INTERCOM on the hand-
set or base.
:
Notes
² You cannot speak and hear the other party at the same time
during an intercom conversation.
² You cannot page the handset during a call.
² If you want to make an intercom call during a phone call, press
INTERCOM on the handset to page the base. The call is placed on
hold.
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Telephone Operation
² If a phone call comes in during an intercom conversation, press
PHONE on the handset to answer the call. When you finish the call,
press INTERCOM to resume the intercom conversation.
MEMORY DIALING
You can store up to 20 numbers (up to 24 digits each) in memory,
then dial a stored number by pressing a two-digit memory location
number.
Storing a Number in Memory
Notes:
² If the dialing mode is set for pulse service and you want to use
tone dialing for a memory number, you must store a tone as the
first entry of the number (see “Using Tone Services on a Pulse
Line” on Page 27).
² Do not store a number with both pulse and tone entries in the
same memory location. This could result in a wrong number being
dialed.
² Each pause (see “Entering a Pause” on Page 30) and tone
entry uses one digit of memory.
² To keep your accounts secure, we recommend you do not store
your personal access code for services such as bank-by-phone in
a memory location.
² An error tone sounds and the phone exits the programming
mode if you wait more than 15 seconds between each keypress or
enter more than 24 digits. You must start over at Step 1.
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Telephone Operation
Follow these steps to store a number in memory.
1 Press PROG/MEM.
PROG/MEM
2 Enter the number you want to store. (To store the last number
you dialed, simply press REDIAL.)
If you enter a wrong digit, press DELETE to delete the last
entered digit. Then enter the correct digit.
3 Press PROG/MEM then enter a two-digit memory location num-
ber (01–20). The SP-809 beeps three times.
Note: If you receive a call while you are storing information in
memory, press PHONE to answer the call. After the call, begin
again at Step 1.
To replace a stored number, simply store a new one in its place.
Entering a Pause
In some telephone systems, you must dial an access code (9, for
example) and wait for a second dial tone before you can dial an
outside number. You can store the access code with the phone
number. However, you should also store a pause after the access
code to allow the outside line time to connect. To do so, hold down
the number immediately preceding the pause until you hear a sec-
ond beep. (For example, if 9 is your access code, hold down 9 until
you hear a second beep.) This enters a 1.5-second pause. For a
longer pause, hold down the number key until you hear additional
beeps.
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Telephone Operation
Dialing a Memory Number
Press PHONE. When you hear the dial tone, press PROG/MEM,
then enter the 2-digit memory location number.
Or, press M1 to dial the number stored in memory location 01.
Chain-Dialing Service Numbers
For quick recall of numbers for special services (such as alternate
long distance or bank by phone), store each group of numbers in
its own memory location.
When calling special services, dial the service’s main number first.
Then at the appropriate place in the call, press PROG/MEM, then
enter the number (or press M1) for the location where the addition-
al information is stored.
Testing Stored Emergency Numbers
If you store an emergency service’s number (police department,
fire department, ambulance) and you choose to test the stored
number, make the test call during the late evening or early morning
hours to avoid peak demand periods. Remain on the line to explain
the reason for your call.
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TAD Operation
TAD Operation
n
This section describes TAD operation at the base, but you can also
operate the TAD using the handset or another phone while you’re
away from home (see “Using Remote Commands” on Page 39).
SETTING THE TAD TO ANSWER CALLS
ON/OFF
To set the TAD to answer
ON/OFF
calls, press
. The TAD
announces “The machine is
on” and the number of record-
ed messages appears.
To set the TAD to not answer
ON/OFF
calls, press
. The TAD
announces “The machine is
off” and beeps twice.
INCOMING MESSAGE RECORDING
When the TAD is set to answer calls using Announcement A or B,
it plays the announcement, then beeps. The caller can then record
a message up to 3 minutes long.
The TAD is preset to record messages in mailbox 1, but callers
can record to a specific mailbox by pressing its number (1–4) after
the outgoing message.
Note: When the TAD is set to announce-only, a caller can still
#
leave a message by pressing then the number for the desired
mailbox. This is handy for emergency or unexpected calls.
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TAD Operation
The TAD stops recording and resets to answer the next call when:
² the caller hangs up
² the maximum message length is reached
² there are more than 5 seconds of silence
If the TAD’s memory is full, F (full) and the number of recorded
messages alternately appear, and it answers after 10 rings and an-
nounces “Memory is full.”
Notes:
² The maximum total of messages the TAD can store is 22 min-
utes.
² Many local phone companies use calling party control (CPC) to
signal that the caller has hung up. Your TAD is designed to recog-
nize a CPC signal and releases the line. If the TAD records phone
company messages or dial tones, your local phone company prob-
ably does not use CPC.
SCREENING CALLS
To screen calls, let the TAD answer them, then listen to the caller’s
message through the TAD’s speaker.
If you decide to answer the call, pick up any phone on the same
SPEAKER
phone line as the TAD or press
on the SP-809’s base.
The TAD stops recording and resets to answer the next call.
If you do not want to take the call, simply let the TAD finish record-
ing the caller’s message.
Note: If you answer the phone just as the TAD answers, the TAD
might not stop playing the outgoing message. If this happens,
STOP
press
.
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TAD Operation
PLAYING MESSAGES
The TAD’s message counter window shows the total number of
messages, both old and new. If there are new messages, the mail-
box indicators flash to let you know which mailboxes have new
messages.
To play all messages in a
mailbox, press that mailbox’s
1 4
button ( – ). The TAD an-
nounces the number of mes-
sages recorded in the
MAILBOX 4
selected mailbox, then plays
each message after it an-
nounces the message num-
ber and the day and time it
was recorded.
To play only new messages, hold down the desired mailbox button
for about 2 seconds. The TAD tells you how many new messages
you have in that mailbox and plays them.
After all messages play, the TAD says, “End of messages.”
REPEAT
To replay a message during playback, press
message starts again from the beginning.
. The current
REPEAT
To replay part of a message during playback, hold down
then release to resume playback.
REPEAT
To return to a previous message, hold down
the desired message number.
until you see
SKIP
To skip to the next message, press
.
To pause during playback, press the selected mailbox button. PA
(pause) appears. To resume playback, press the mailbox button
again within 60 seconds. Otherwise, the TAD stops playback,
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TAD Operation
announces “End of messages,” and displays the total number of
messages.
To quickly play a message, hold down SKIP. The playback speed
increases, allowing you to quickly scan a message or move to any
place within it. To resume normal playback, release SKIP.
To stop playback at any time, press STOP. The TAD beeps and re-
sets to answer calls.
DELETING MESSAGES
To delete the current message during playback, press DELETE.
The TAD beeps, then plays the next message.
To delete all messages in a mailbox after playback, press DELETE
then the mailbox button. The TAD says “Messages deleted” and
sounds a long beep to confirm that all messages in the selected
mailbox are deleted.
: The TAD does not delete unplayed messages. If you have
Note
not played all of the messages in the mailbox, the TAD sounds four
beeps and does not delete any messages.
RECORDING A MEMO
A memo is a message you can record at the TAD for yourself or
others. You can record memos of up to 3 minutes long in any of
the mailboxes.
Memos are stored with incoming messages, and are replayed the
same way (see “Playing Messages” on Page 34).
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TAD Operation
Follow these steps to record a memo.
1 Press MEMO. All of the
mailbox indicators flash.
MEMO
2 Press a mailbox button and begin speaking in a normal voice
after the beep. The display counts up the recording time.
Note: Press the mailbox button within 30 seconds after the
indicators start flashing. Otherwise, you must start again from
Step 1.
3 The TAD automatically stops recording after 60 seconds, or
you can press STOP when you finish the memo. The TAD beeps
once, and the message number indicator increases by one.
RECORDING A CONVERSATION
Follow these steps to record both sides of a conversation (up to 3
minutes long) using the handset.
Important: The SP-809 does not sound warning beeps to let the
other party know that the call is being recorded. It is illegal in some
areas to record a conversation without the consent of all parties to
the conversation, including the phone company. Check the laws in
your area before you use the two-way recording feature.
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TAD Operation
1 Press ANS SYS then #.
The ANS SYS indicator lights
and all of the mailbox indica-
tors flash.
ANS SYS
#
2 Press 1, 2, 3, or 4 to select a mailbox. The selected mailbox in-
dicator on the base continues flashing and recording begins.
The TAD records until:
² the maximum message length is reached
STOP (5).
² you press
² there is an 8-second busy signal or 5 seconds of silence
² the TAD’s memory becomes full
Conversations are stored with incoming messages and are re-
played the same way (see “Playing Messages” on Page 34).
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Remote Operation
Remote Operation
n
While you are away from your home or office, you can use a touch-
tone phone or a pulse (rotary) phone with a pocket tone dialer to
enter your remote operation security code and do any of the follow-
ing:
² set the TAD to answer calls
² listen to your messages
² record a new announcement
² record a memo
² delete messages
Note: You cannot remotely operate the TAD from another phone
on the same line as your SP-809.
You can also use your SP-809 handset to operate many of the
TAD features.
USING THE TOLL-SAVER
SA
If the ring select switch is set to
(toll-saver) (see “Setting the
Number of Rings” on Page 19), the TAD answers after two rings if
you have new messages. If there are no new messages, the TAD
waits for four rings before it answers. This gives you time to hang
up before the TAD answers so you can avoid unnecessary long-
distance charges.
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Remote Operation
USING REMOTE COMMANDS
Whether you are using the handset or calling from a touch-tone
phone, you press the same buttons to operate the TAD. The only
difference is the way you connect with the answering system.
From a remote touch-tone phone:
Dial your phone number. When the TAD answers, enter your
remote access code. The TAD announces the number of mes-
sages and beeps twice to confirm that you entered the correct
code.
Notes:
² If you do not enter each digit of the remote access code
within 8 seconds, the TAD hangs up.
² If the TAD is not set to answer calls or the memory is full, it
will answer after 10 rings.
From the handset:
ANS SYS
. The ANS SYS indicator lights. The TAD
Press
announces the number of messages and beeps twice.
After connecting with the TAD, enter a remote command (see “Re-
5
mote Commands” on Page 40), or press to hear voice prompts,
or wait until the TAD begins playing all messages (after about 4
seconds).
ANS SYS
When you finish, simply hang up (remote phone) or press
(SP-809’s handset).
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Remote Operation
Remote Commands
Press:
To:
0
Hear TAD On/Off status.
1, then mail-
box number
(1, 2, 3, or 4)
Play all messages in the selected mailbox. If no mes-
sage is recorded, the TAD says “No messages.”
2, then mail-
box number
(1, 2, 3, 4)
Play new messages in the selected mailbox. If no new
message is recorded, the TAD says, “No new mes-
sages.”
3, then mail-
box number
(1, 2, 3, or 4)
Delete all played messages from the selected mailbox.
5
7
9
Stop message playback or recording.
Play currently selected announcement.
Review TAD settings.
#, then mail-
box number
(1, 2, 3, or 4)
Record a memo in the selected mailbox. When you fin-
ish, press 5.
0
Set the TAD to not answer calls: The TAD says “The
machine is off” and beeps twice.
Set the TAD to answer calls: The TAD answers after
10 rings and says “The machine is off” and beeps
twice. Press
0. The TAD says “The machine is on”
and beeps twice.
7
Record new announcement. After the TAD beeps,
speak your message. When you finish, press 5. The
TAD plays your new announcement and beeps twice.
8, then
follow voice
prompts
Set the clock.
9, then
follow voice
prompts
Change announcement selection, ring selection, mes-
sage alert setting, remote access code, priority calling
code, or base ringer setting.
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Remote Operation
While playing messages:
Press:
To:
3
4
Delete current message.
Replay message. Each time you press 4, the TAD
backs up one message. Or, hold down 4 to return to a
particular spot within a message and release it to
resume playback at that spot.
5
6
Stop message playback.
Skip to next message. Or, hold down 6 to skip to a par-
ticular spot within a message and release it to resume
playback at the spot.
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Troubleshooting
Troubleshooting
n
We do not expect you to have any problems with your SP-809, but
if you do, the following suggestions might help.
Problem
Suggestion
The handset does
not work.
Move the handset closer to the base.
Be sure the phone line cord and AC
adapter are correctly and securely con-
nected.
Be sure the battery pack is connected and
charged.
Fully extend and raise the base’s antenna
to a vertical position.
Return the handset to the base for 30 sec-
onds, then try again.
If those suggestions do not solve the problem, try
resetting the security code:
² Place the handset on the base and
make sure the CHARGING light is on. Wait
30 seconds, then pick up the handset and
PHONE
press
. The phone should operate
properly. If it does not, try the next step.
² Remove the handset’s battery pack.
Wait 30 seconds, then reinstall it. Place
the handset on the base and wait 30 sec-
onds. Pick up the handset and press
PHONE
. The phone should operate prop-
erly. If it does not, try the next step.
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Troubleshooting
Problem
Suggestion
² Unplug the AC adapter from the outlet.
If there is a spare battery pack in the base,
remove it. Wait 30 seconds, then plug the
AC adapter back in and return the spare
battery pack to the base. Place the hand-
set on the base and make sure the
CHARGING light is on. Wait 30 seconds,
then pick up the handset and press
PHONE. The phone should operate prop-
erly.
Volume drops or
you hear unusual
sounds.
Someone has picked up another phone on
the same line. Hang up the other phone.
Call is noisy.
Do not place the base near appliances or
large metal objects.
Fully extend and raise the base’s antenna
to a vertical position.
Move the handset closer to the base.
Keep the handset away from interference
sources such as computers, remote con-
trol toys, wireless alarm systems, wireless
intercoms and room monitors, fluorescent
lights, and electrical appliances. If the
interference is severe, turn off the interfer-
ing device.
Press CHANNEL to switch to another chan-
nel.
Hang up and redial the number.
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Troubleshooting
Problem
Suggestion
The phone does not Be sure the handset ringer is set to ON.
ring.
Be sure the base ringer is on.
Be sure the phone line cord and AC
adapter are correctly and securely con-
nected.
Move the handset closer to the base.
There might be too many devices con-
nected to the phone line. Remove a device
from the line.
The handset’s
range decreases.
Raise the base’s antenna to a vertical
position.
Return the handset to the base to
recharge the battery pack.
Be sure the base’s antenna is not touching
a metal surface.
CL appears in the
display.
Reset the clock. See “Setting the Day and
Time” on Page 15.
Receiver sound flut- Be sure the battery pack is charged.
ter or fades.
Raise the base’s antenna to a vertical
position.
Move the handset closer to the base.
Can receive calls,
but cannot make
calls.
Set the dialing mode for the type of service
you have (see “Setting the Dialing Mode”
on Page 14).
If you still have problems, disconnect the SP-809. If other phones
on the same line work properly, the fault is in this phone or its in-
stallation. If you cannot find the problem, take your SP-809 to your
local RadioShack store for assistance.
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Care and Maintenance
Care and Maintenance
n
Your SP-809 Digital Phone Answering System is an example of
superior design and craftsmanship. The following suggestions will
help you care for your phone so you can enjoy it for years.
Keep the phone dry. If it gets wet, wipe it dry immediately. Liquids
can contain minerals that corrode the electronic circuits.
Handle the phone gently and carefully. Dropping it can damage cir-
cuit boards and cases and cause the phone to work improperly.
Use and store the phone only in normal temperature environ-
ments. Temperature extremes can shorten the life of electronic de-
vices, damage batteries, and distort or melt plastic parts.
Keep the phone away from dust and dirt which can cause prema-
ture wear of parts.
Wipe the phone with a damp cloth occasionally to keep it looking
new. Do not use harsh chemicals, cleaning solvents, or strong de-
tergents to clean your phone.
Modifying or tampering with the phone’s internal components can
cause a malfunction and might invalidate its warranty and void
your FCC authorization to operate it. If your phone is not perform-
ing as it should, take it to your local RadioShack store for assis-
tance. If the trouble is affecting the phone lines, the phone
company might ask you to disconnect your phone until you have
resolved the problem.
45
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Care and Maintenance
REPLACING THE HANDSET BATTERY PACK
If you follow the instructions in “Installing and Charging the Battery
Pack” on Page 12, the battery pack should last about one year. If
the battery pack does not hold a charge for more than 2 hours after
an overnight charge, replace the battery pack with a new 3.6 volt,
700 milliamp battery pack. You can order a replacement battery
pack through your local RadioShack store.
Follow the directions in “Installing and Charging the Battery Pack”
on Page 12 to install and charge the new battery pack.
Cautions:
² You must use a replacement battery pack of the same size and
type.
² Dispose of the battery pack promptly and properly. Do not bury
or burn it.
² Always remove old or weak batteries. Batteries can leak chemi-
cals that can destroy electronic parts.
If you have trouble replacing the battery pack, take the phone to
your local RadioShack store for assistance.
Important: This product contains a rechargeable nickel-cadmium
battery pack. At the end of the battery pack’s useful life, it must be
recycled or disposed of properly. Contact your local, county, or
state hazardous waste management authorities for information on
recycling or disposal programs in your area. Some options that
might be available are: municipal curb-side collection, drop-off
boxes at retailers such as your local RadioShack store, recycling
collection centers, and mail-back programs.
46
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Care and Maintenance
THE FCC WANTS YOU TO KNOW
In the unlikely event that your phone causes problems on the
phone line, the phone company can temporarily discontinue your
service. If this happens, the phone company attempts to notify you
in advance. If advance notice is not practical, the phone company
notifies you as soon as possible and advises you of your right to
file a complaint with the FCC.
Also, the phone company can make changes to its lines, equip-
ment, operations, or procedures that could affect the operation of
this telephone. The telephone company notifies you of these
changes in advance, so you can take the necessary steps to pre-
vent interruption of your telephone service.
Your phone might cause TV or radio interference even when it is
operating properly. To determine whether your phone is causing
the interference, turn off your phone. If the interference goes away,
your phone is causing the interference. Try to eliminate the inter-
ference by:
² moving your phone away from the receiver
² connecting your phone to an AC outlet that is on a different
electrical circuit from the receiver
² contacting your local RadioShack store for help
If you cannot eliminate the interference, the FCC requires that you
stop using your phone.
Some cordless telephones operate on frequencies that may cause
interference to nearby TVs and VCRs. To minimize or prevent
such interference, the base of the cordless telephone should not
be placed near or on top of a TV or VCR.
47
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Care and Maintenance
LIGHTNING
Your telephone has built-in lightning protection to reduce the risk of
damage from surges in telephone line and power line current. This
lightning protection meets or exceeds FCC requirements. Howev-
er, lightning striking the telephone or power lines can damage your
telephone.
Lightning damage is not common. Nevertheless, if you live an area
that has severe electrical storms, we suggest that you unplug your
phone during storms to reduce the possibility of damage.
48
43-5809.fm Page 49 Wednesday, August 18, 1999 1:43 PM
Notes
Notes
n
49
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Notes
50
43-5809.fm Page 51 Wednesday, August 18, 1999 1:43 PM
Notes
51
43-5809.fm Page 52 Wednesday, August 18, 1999 1:43 PM
Limited One-Year Warranty
This product is warranted by RadioShack against manufacturing defects in material and workman-
ship under normal use for one (1) year from the date of purchase from RadioShack company-owned
stores and authorized RadioShack franchisees and dealers. EXCEPT AS PROVIDED HEREIN, Ra-
dioShack MAKES NO EXPRESS WARRANTIES AND ANY IMPLIED WARRANTIES, INCLUDING
THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED
IN DURATION TO THE DURATION OF THE WRITTEN LIMITED WARRANTIES CONTAINED
HEREIN. EXCEPT AS PROVIDED HEREIN, RadioShack SHALL HAVE NO LIABILITY OR RE-
SPONSIBILITY TO CUSTOMER OR ANY OTHER PERSON OR ENTITY WITH RESPECT TO ANY
LIABILITY, LOSS OR DAMAGE CAUSED DIRECTLY OR INDIRECTLY BY USE OR PERFOR-
MANCE OF THE PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY, IN-
CLUDING, BUT NOT LIMITED TO, ANY DAMAGES RESULTING FROM INCONVENIENCE, LOSS
OF TIME, DATA, PROPERTY, REVENUE, OR PROFIT OR ANY INDIRECT, SPECIAL, INCIDEN-
TAL, OR CONSEQUENTIAL DAMAGES, EVEN IF RadioShack HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
Some states do not allow the limitations on how long an implied warranty lasts or the exclusion of in-
cidental or consequential damages, so the above limitations or exclusions may not apply to you.
In the event of a product defect during the warranty period, take the product and the RadioShack
sales receipt as proof of purchase date to any RadioShack store. RadioShack will, at its option, un-
less otherwise provided by law: (a) correct the defect by product repair without charge for parts and
labor; (b) replace the product with one of the same or similar design; or (c) refund the purchase
price. All replaced parts and products, and products on which a refund is made, become the prop-
erty of RadioShack. New or reconditioned parts and products may be used in the performance of
warranty service. Repaired or replaced parts and products are warranted for the remainder of the
original warranty period. You will be charged for repair or replacement of the product made after the
expiration of the warranty period.
This warranty does not cover: (a) damage or failure caused by or attributable to acts of God, abuse,
accident, misuse, improper or abnormal usage, failure to follow instructions, improper installation or
maintenance, alteration, lightning or other incidence of excess voltage or current; (b) any repairs
other than those provided by a RadioShack Authorized Service Facility; (c) consumables such as
fuses or batteries; (d) cosmetic damage; (e) transportation, shipping or insurance costs; or (f) costs
of product removal, installation, set-up service adjustment or reinstallation.
This warranty gives you specific legal rights, and you may also have other rights which vary from
state to state.
RadioShack Customer Relations, Dept. W, 100 Throckmorton St., Suite 600, Fort Worth, TX 76102
We Service What We Sell
3/97
RadioShack
A Division of Tandy Corporation
Fort Worth, Texas 76102
01/99
Printed in Mexico
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