Sprint Nextel Sp 809 User Manual

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OWNER’S MANUAL  
Digital Phone  
Answering System  
SP-809  
Cat. No. 43-5809  
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Features  
n
Your Sprint SP-809 Digital Phone Answering System offers the lat-  
est advances in answering machine and cordless phone technolo-  
gy. Its cordless operation lets you handle calls just about anywhere  
in your home or office.  
The telephone answering device (TAD) stores all messages on a  
computer chip. This gives you advanced capabilities over tape-  
based answering machines. For example, you can save individual  
messages while the rest are deleted. Because your system is fully  
digital, there are no tape mechanisms to wear out and no tapes to  
bother with.  
The SP-809 has these features:  
Four User Mailboxes — let you store and play back messages for  
up to four different users.  
Date/Time Stamp — records the day and time each message was  
recorded.  
Digitally-Synthesized Voice — guides you through operation of  
the system.  
Remote Operation — lets you use a touch-tone phone (or rotary  
phone and pocket tone dialer) to operate the answering system  
while you are away from your home or office.  
Programmable Remote Access Code — lets you set your own  
security code for remote operation.  
Remote Answer-On — lets you call the answering system from a  
remote location and set it to answer calls.  
Toll-Saver — lets you avoid unnecessary toll charges when you  
call by long-distance to check your messages.  
Two-Way Recording — lets you record both sides of your phone  
conversation.  
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Priority Calling Code — lets select callers alert you of a priority  
call.  
25 Channels — automatically selects a clear channel when you  
make or answer a call. You can also manually change channels  
during a call.  
20-Number Memory Dialing — lets you store 20 numbers in  
memory for easy dialing.  
Security Access-Protection Code — changes each time you un-  
plug the phone from AC power, to help prevent other cordless  
phone users from using your phone line while the handset is off the  
base.  
Two-Way Intercom/Paging System — lets you send a signal  
from the base to the handset, or from the handset to the base, to  
page someone or locate the handset when it is away from the  
base. If someone answers, you can use the SP-809 as an inter-  
com.  
Flash — sends an electronic switchhook signal for use with spe-  
cial phone services such as Call Waiting.  
Volume Control — so you can adjust the volume you hear  
through the handset.  
Hold — lets you put a call on hold, so you can answer another call  
or page someone.  
Redial — lets you quickly redial the last number dialed.  
Touch/Pulse Dialing — lets you use your phone with tone or  
pulse service.  
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This telephone has been tested and found to comply with all appli-  
cable UL and FCC standards.  
We recommend you record your phone’s serial number here. The  
number is on the bottom of the base.  
Serial Number: __________________  
READ THIS BEFORE INSTALLATION  
Each device that you connect to the phone line draws power from  
the phone line. We refer to this power draw as the device’s ringer  
equivalence number, or REN. The REN is on the bottom of the  
base.  
If you are using more than one phone or other device on the line,  
add up all the RENs. If the total is more than five, your phone might  
not ring. In rural areas, a total REN of three might impair ringer op-  
eration. If ringer operation is impaired, remove a device from the  
line.  
FCC STATEMENT  
This telephone complies with Part 68 of FCC Rules. You must,  
upon request, provide the FCC registration number and the REN  
to your phone company. These numbers are on the bottom of the  
base.  
Note: You must not connect your SP-809 to any of the following:  
² coin-operated systems  
² party-line systems  
² most electronic key phone systems  
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CONTENTS  
n
Installation .................................................................................. 8  
Selecting a Location .............................................................. 8  
Placing the Base on a Desk Top ........................................... 9  
Mounting the Base on a Wall .............................................. 10  
Installing and Charging the Battery Pack ............................ 12  
Charging a Spare battery pack ........................................... 14  
Preparation ............................................................................... 14  
Setting the Dialing Mode ..................................................... 14  
Setting the Day and Time .................................................... 15  
About the Mailboxes ............................................................ 16  
Announcement Options ....................................................... 16  
Checking the Announcement ........................................ 18  
Changing Your Recorded Announcement .................... 18  
Reviewing the TAD Settings ................................................ 19  
Setting the Number of Rings ............................................... 19  
Setting Message Alert ......................................................... 20  
Changing the Remote Access Code ................................... 20  
Priority Calling Code ........................................................... 20  
Changing the Priority Calling Code ............................... 21  
Setting the Handset’s Ringer .............................................. 21  
Setting the Base’s Ringer .................................................... 21  
Using the Belt Clip ............................................................... 21  
Telephone Operation ............................................................... 23  
Making and Receiving a Call ............................................... 23  
Using the Priority Calling Code ........................................... 24  
Setting the Handset’s Volume ............................................. 24  
Setting the Speakerphone’s Volume ................................... 25  
Changing the Channel ........................................................ 25  
Using Redial ........................................................................ 25  
Using Flash ......................................................................... 26  
Using Hold ........................................................................... 26  
Using Mute .......................................................................... 27  
Using Tone Services on a Pulse Line .................................. 27  
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Using Page/Intercom .......................................................... 27  
Memory Dialing ................................................................... 29  
Storing a Number in Memory ....................................... 29  
Entering a Pause .......................................................... 30  
Dialing a Memory Number ............................................ 31  
Chain-Dialing Service Numbers ................................... 31  
Testing Stored Emergency Numbers ............................ 31  
TAD Operation ......................................................................... 32  
Setting the TAD to Answer Calls ......................................... 32  
Incoming Message Recording ............................................ 32  
Screening Calls ................................................................... 33  
Playing Messages ............................................................... 34  
Deleting Messages ............................................................. 35  
Recording a Memo ............................................................. 35  
Recording a Conversation .................................................. 36  
Remote Operation ................................................................... 38  
Using the Toll-Saver ............................................................ 38  
Using Remote Commands .................................................. 39  
Remote Commands ..................................................... 40  
Troubleshooting ...................................................................... 42  
Care and Maintenance ............................................................ 45  
Replacing the Handset Battery Pack .................................. 46  
The FCC Wants You to Know ............................................. 47  
Lightning ............................................................................. 48  
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Installation  
Installation  
n
SELECTING A LOCATION  
You can place the phone on a desk top or table, mount it on a stan-  
dard wall plate, or mount it directly on the wall. Select a location  
that is:  
² near an AC outlet not controlled by a wall switch  
² near a telephone line jack  
² out of the way of normal activities  
² away from electrical machinery, electrical appliances, metal  
walls or filing cabinets, wireless intercoms, alarms, and room mon-  
itors  
The base’s location affects the phone’s range. If you have a choice  
of several locations, try each to see which provides the best perfor-  
mance.  
Caution: The supplied AC adapter was designed specifically for  
your SP-809. Use only the supplied adapter.  
Notes:  
² Your telephone connects directly to a modular telephone line  
jack. If your phone line jack is not a modular jack, you can update  
the wiring yourself, using jacks and adapters available at your local  
RadioShack store. Or, you can let the phone company update the  
wiring for you.  
² The USOC number of the jack to be installed is RJ11C (RJ11W  
for a wall plate).  
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Installation  
PLACING THE BASE ON A DESK TOP  
Follow these steps when you place the base on a desk, shelf, or  
table.  
Antenna  
POWER Jack  
LINE Jack  
Strain Relief Slots  
(bottom of base)  
1
LINE  
Plug one end of the supplied long modular cord into the  
jack on the back of the base.  
2
Route the modular cord through one of the strain relief slots on  
the bottom of the base.  
3
POWER  
Insert the supplied AC adapter’s barrel plug into the  
jack on the back of the base.  
4
Route the adapter’s cord through the other strain relief slot on  
the bottom of the base.  
5
Plug the modular cord’s other end into a modular phone line  
jack.  
6
7
Plug the adapter into a standard AC outlet.  
Raise the base’s antenna to a vertical position.  
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Installation  
MOUNTING THE BASE ON A WALL  
Note: To mount the base directly on the wall, you need two screws  
(not supplied) with heads that fit into the keyhole slots on the bot-  
tom of the base. Drill two holes 315/16 inches (100 mm) apart, one  
above the other. Then thread a screw into each hole, letting the  
heads extend about 5/16 inch (7 mm) from the wall.  
1
Press and lift out the  
handset holder, turn it over  
and rotate it 180°, then slide it  
back into place so it holds the  
handset.  
2
Remove the bracket by  
pressing the indentation and  
gently pulling out the wide  
end of the bracket.  
3
Plug one end of the sup-  
POWER Jack  
LINE Jack  
plied short modular cord (or  
long modular cord if mounting  
directly on the wall) into the  
LINE  
jack and the supplied  
AC adapter’s barrel plug into  
POWER  
the  
of the base.  
jack on the back  
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Installation  
4 Insert the tabs on the  
narrow end of the bracket into  
the upper slots on the bottom  
of the base and route the  
adapter cord through the slot  
on the bracket’s narrow end.  
Insert the loose end of the  
modular cord through the  
center of the bracket. Route  
the end of the adapter cord  
through the opening on the  
wide end of the bracket. Then  
push the tabs on the wide end  
of the bracket into the lower  
slots on the bottom of the  
base.  
Upper Slots  
Adapter  
Cord  
Lower Slots  
5 Plug the modular cord’s  
other end into the wall plate  
jack (or a modular phone line  
jack), align the base’s key-  
hole slots with the wall plate  
studs (or the screws in the  
wall), and slide the base  
downward to secure it.  
6 Plug the adapter into a  
standard AC outlet. Raise the  
base’s antenna to a vertical  
position.  
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Installation  
INSTALLING AND CHARGING THE BATTERY PACK  
The SP-809 is packaged with a rechargeable nickel-cadmium bat-  
tery pack. Before using your phone, you must install the battery  
pack and then charge it for 12–15 hours.  
Press down and slide off the  
compartment cover. Place  
the battery pack into the com-  
partment aligning the battery  
pack with the polarity marks  
(+ and –) inside. Replace the  
cover.  
To charge the battery pack,  
simply place the handset on  
the base. The CHARGING in-  
dicator on the base lights.  
Note: You can place the handset on the base faceup or facedown.  
Recharge the battery pack  
when the LOW BATT indica-  
tor on the handset flashes.  
LOW BATT  
Indicator  
Notes:  
² When you first use the phone after charging or recharging the  
battery pack, the phone might not work and you might hear a two-  
TALK  
beep signal when you press  
. If this happens, return the  
handset to the base for about 30 seconds. This resets the security  
access protection code.  
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Installation  
² If the CHARGING indicator does not light when you place the  
handset on the base, be sure the battery pack and AC adapter are  
correctly and securely connected.  
Also, check the charging  
contacts on the handset and  
the base. If the contacts are  
dirty or tarnished, clean them  
with a pencil eraser.  
Charging  
Contacts  
Charging  
Contacts  
² If the battery pack gets completely discharged or the base loses  
power while the handset is away from it, the security access-  
protection code needs to be reset. To reset the code, place the  
handset on the base for about 30 seconds. If it was the handset  
that lost power, leave the handset on the base to charge the bat-  
tery pack.  
² If the battery pack gets weak during a call, the handset sounds  
4 beeps every 30 seconds. If this happens, you cannot make  
another call on the phone until you recharge the battery pack.  
² About once a month, fully discharge the battery pack by keep-  
ing the handset off the base until the LOW BATT indicator lights.  
Otherwise, the battery pack loses its ability to fully recharge.  
² If you are not going to use your phone for an extended period of  
time, disconnect the battery pack. This increases the battery  
pack’s usable life.  
² The supplied battery pack should last for about a year. When it  
loses its ability to fully recharge, order a replacement battery pack  
through your local RadioShack store (see “Replacing the Handset  
Battery Pack” on Page 46).  
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Preparation  
CHARGING A SPARE BATTERY PACK  
You can also charge and store a spare battery pack in the base.  
The spare battery pack fully charges in 15 hours.  
1
Press the tab on the  
spare battery pack compart-  
ment and lift off the cover.  
Tab  
2
Place the battery pack in  
SPARE BATT/  
CHARGING  
Indicator  
the compartment as indicated  
by the polarity symbols (+ and  
–) marked inside. The SPARE  
BATT/CHARGING indicator  
on the base lights.  
3
Replace the cover.  
Preparation  
n
SETTING THE DIALING MODE  
Set the dialing mode for the type of service you have. If you are not  
sure which type you have, once the handset’s battery pack is fully  
charged, do this test.  
1
Lift the handset, then  
PHONE  
press  
and listen for  
PHONE  
the dial tone.  
2
0
Press any number other than .  
Note: If your phone system requires that you dial an access  
code (9, for example) before you dial an outside number, do not  
press the access code either.  
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Preparation  
If the dial tone stops, you have touch-tone service. Since the  
phone is preset to touch-tone service, you do not need to make  
any change to the dialing mode.  
If the dial tone continues, you have pulse service. Press  
PHONE PROG/MEM # # # 3.  
If your phone is set for pulse service and you want to change  
the dialing mode to touch-tone service, press PHONE PROG/MEM #  
# # 8.  
SETTING THE DAY AND TIME  
You can use the handset as well as the keys on the base to  
Note:  
operate the TAD. To use the handset, simply press ANS SYS to ac-  
cess the TAD before beginning each procedure. The ANS SYS in-  
dicator lights and the TAD announces the number of messages  
then beeps twice.  
Follow these steps to set the day and time so the TAD can record  
the correct information when each message and memo is re-  
ceived.  
: If you do not complete each step within 20 seconds, the TAD  
Note  
sounds two beeps and exits setup. Start again at Step 1.  
1 Press CHANGE then  
CLOCK. A number from 17  
(the day of the week, with 1  
being Sunday) appears in the  
CLOCK  
CHANGE  
message counter window and  
the TAD announces the cur-  
rently set day.  
The TAD’s message counter window might also alternately  
Note:  
show other information to tell you the status of the TAD.  
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Preparation  
2 Press  
or SKIP/SCAN  
REPEAT/SCAN  
as instruct-  
REPEAT/  
SCAN  
SKIP/  
SCAN  
ed by the voice prompts, to  
set the date and time.  
3 When you complete setting the day and time, the TAD an-  
nounces the day and time then beeps twice.  
To check the current day/time at any time, press CLOCK.  
ABOUT THE MAILBOXES  
The SP-809 has four voice mailboxes, providing a convenient way  
to share the system with other members of your household or busi-  
ness. Callers using a touch-tone phone can select the mailbox  
where they want their message to be recorded by pressing the de-  
sired mailbox number (1–4) after the announcement. Callers using  
a pulse (rotary) phone can leave messages in mailbox 1.  
ANNOUNCEMENT OPTIONS  
Before using the SP-809, you can record an announcement (up to  
three minutes long) that callers hear when the system answers a  
call. The TAD lets you record three separate announcements, and  
it operates differently based on which announcement you select.  
² Announcements A and B — After playing your outgoing mes-  
sage, the TAD records the caller’s message.  
If you do not record a personalized outgoing message, the  
TAD plays a prerecorded message.  
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Preparation  
² Announcement AO (announce-only) — The TAD plays your  
outgoing message, but does not record a message.  
If you plan to use the TAD’s announce-only feature,  
Announcement AO should clearly state that the caller cannot leave  
a message.  
When you record your announcement, make sure you indicate  
who has been assigned to each mailbox and what callers should  
do to access the appropriate mailbox.  
For example,  
You have reached the Jones residence. We are unable to  
come to the phone right now, but you may press: 2 to leave a mes-  
sage for Mary, 3 to leave a message for Susan, 4 to leave a mes-  
sage for Paul, or just wait for the beep, then leave your message.  
If you are recording an announcement for a business, you might  
use:  
Hello! You have reached XYZ Company. To leave a message  
for Manufacturing, press 2; for Customer Service, press 3; for  
Delivery, press 4. Or, you can leave a message after the beep.  
Hint: Do not tell callers that you are out of town or not home. In-  
stead, say that you cannot come to the phone right now.  
Follow these steps to record your announcement.  
1 Press CHANGE, then re-  
CHANGE  
SET UP  
SET UP  
peatedly press  
until  
the TAD announces “Selected  
announcement is…”  
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Preparation  
2 The TAD prompts you to press  
REPEAT/SCAN or SKIP/  
SCAN  
to select announcement A, B, or AO. The selected an-  
nouncement name appears (A, b, or AO).  
3 Press CHANGE then ANNC.  
ANNC  
CHANGE  
4 Speak your message from about 8 inches in front of the TAD.  
5 When you finish, press STOP. The TAD beeps and plays back  
the announcement.  
Checking the Announcement  
To hear the currently-selected announcement, press ANNC at any  
time. AP (announcement playing) appears and the message plays.  
If you hear “No announcement” when you press ANNC, that means  
the TAD is set to announce only, but there is no answer-only mes-  
sage recorded.  
If you hear “Hello. Please leave a message after the tone” that  
means the TAD is set to announcement A or B but you have not  
recorded an announcement.  
Changing Your Recorded Announcement  
To change your recorded announcement, record a new announce-  
ment over the existing one.  
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Preparation  
To return to the prerecorded  
announcement, press DE-  
LETE while the announce-  
ment is playing. dE appears  
briefly.  
DELETE  
REVIEWING THE TAD SETTINGS  
To hear all feature settings, press SET UP once.  
SETTING THE NUMBER OF RINGS  
The TAD is preset to sound four rings before it answers the first  
call (assuming that caller leaves a message). Use ring select to set  
how many times the phone rings before the system answers. You  
can set it for 1 to 7 rings, or to SA for Toll-Saver.  
To change the ring select setting, press CHANGE then repeatedly  
press SET UP until you hear “Number of rings is …” and follow the  
voice prompt instructions. Press STOP when you are done.  
If you plan to check your messages by long distance, set the  
Note:  
number of rings to at least four to avoid unnecessary long distance  
charges when you call to check your messages (see “Using the  
Toll-Saver” on Page 38).  
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Preparation  
SETTING MESSAGE ALERT  
If you want the base to beep every 15 seconds to notify you that  
new messages have been received, turn the Message Alert fea-  
ture on.  
CHANGE  
To change the message alert setting, press  
then repeat-  
until you hear “Message Alert is …” and follow  
STOP  
SET UP  
edly press  
the voice prompt instructions. Press  
when you are done.  
CHANGING THE REMOTE ACCESS CODE  
The remote access feature allows you to access the answering  
system from a touch-tone phone. The remote access code is pre-  
set to 500, but you can change it to any three-digit number from  
500 to 999. (Do not use the same code as the priority calling code,  
see “Changing the Priority Calling Code” on Page 21).  
CHANGE  
To change the remote access code, press  
then repeated-  
SET UP  
ly press  
until you hear “The remote access code is …” and  
STOP  
follow the voice prompt instructions. Press  
done.  
when you are  
PRIORITY CALLING CODE  
When a caller enters the priority calling code from a touch-tone  
phone, the system beeps loudly to alert you that you have a priority  
call. The priority calling code is preset to 999, but you can change  
it to any three-digit number from 500 to 999. (Do not use the same  
code as the remote access code.) Give select callers the priority  
calling code and instructions on how to use it (see “Using the Prior-  
ity Calling Code” on Page 24).  
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Preparation  
Changing the Priority Calling Code  
To change the priority calling code, press CHANGE then repeatedly  
press SET UP until you hear “The priority calling code is …” and fol-  
low the voice prompt instructions. Press STOP when you are done.  
SETTING THE HANDSET’S RINGER  
You can turn off the handset’s  
ringer by setting RINGER on  
the side of the handset to  
OFF. Turn it back on by set-  
ting RINGER to ON.  
SETTING THE BASE’S RINGER  
To turn the base’s ringer off or on, press CHANGE then repeatedly  
press SET UP until you hear “The base ringer is …” and follow the  
voice prompt instruction.  
: Even with the base ringer off, you can make or receive calls  
Note  
using this phone, and telephones on the same line still ring when  
there is an incoming call. The handset rings and its PHONE indica-  
tor flashes until you answer the call.  
USING THE BELT CLIP  
You can use the SP-809’s belt clip to hang the handset on your  
waistband and easily carry the handset with you as you move  
around.  
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Preparation  
Follow these steps to attach the belt clip to the SP-809.  
1 Position the belt clip over  
the back of the handset.  
2 Slide one tab into the re-  
cess on the side of the hand-  
set and snap the other tab  
into the recess on the other  
side.  
To remove the belt clip, twist  
one side of the clip up out of  
the recess and lift the belt clip  
away.  
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Telephone Operation  
Telephone Operation  
n
MAKING AND RECEIVING A CALL  
To make a call, lift the hand-  
PHONE  
set and press  
. When  
PHONE  
the PHONE indicator lights  
steadily and you hear the dial  
tone, dial a phone number or  
memory number (see “Memo-  
ry Dialing” on Page 29).  
Indicator  
PHONE  
To answer a call if the hand-  
set is on the base, simply lift  
the handset and begin your  
conversation. Or, if the hand-  
set is away from the base,  
SPEAKER  
Indicator  
PHONE  
press  
first. The  
PHONE indicator on the  
handset and the IN USE indi-  
cator on the base light.  
IN USE  
Indicator  
SPEAKER  
Or, to use the speakerphone, press  
dicator lights.  
. The SPEAKER in-  
RINGER  
OFF  
PHONE  
Note: If  
is set to  
, you must press on the hand-  
SPEAKER  
set or  
on the base to answer a call.  
PHONE  
To end a call, place the handset on the base, press  
, or  
SPEAKER  
press  
again. The indicators turn off.  
Notes:  
PHONE  
² If you press  
to hang up and the phone does not discon-  
PHONE  
nect, move closer to the base then press  
again, or place  
the handset on the base.  
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Telephone Operation  
² If you want to make a call but the handset is out of the base’s  
range, the handset beeps twice. Move the handset closer to the  
base and try again.  
USING THE PRIORITY CALLING CODE  
When a caller uses the priority calling code, the TAD beeps loudly  
to alert you that you have a priority call. Here is how it works.  
A caller dials your telephone number from a touch-tone phone.  
When the announcement begins to play, the caller enters the prior-  
ity calling code.  
The system beeps three times, then pauses. This continues for 30  
seconds or until you answer the phone. The beeps are audible on  
both ends of the call.  
If you do not answer, the caller can leave a message in a mailbox.  
SETTING THE HANDSET’S VOLUME  
You can select any of three  
volume levels by repeatedly  
VOLUME  
pressing  
during a  
call. Three short beeps sound  
when the handset is at the  
highest setting. If you press  
VOLUME again, the handset  
returns to the lowest setting.  
VOLUME  
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Telephone Operation  
SETTING THE SPEAKERPHONE’S VOLUME  
You can select any of seven  
different volume levels by re-  
VOLUME  
VOLUME  
peatedly pressing  
s
or t at any time. The volume  
setting (1 to 7) appears.  
CHANGING THE CHANNEL  
The SP-809 scans 25 channels (frequency pairs used between the  
base and the handset) and automatically selects a clear channel  
each time you make or receive a call.  
If you hear other conversa-  
tions or excessive noise dur-  
CHANNEL  
ing a call, press  
on  
the handset to select a differ-  
ent channel.  
CHANNEL  
Note: If the handset is too far from the base, the channel might not  
change. Move closer to the base and try again.  
USING REDIAL  
You can quickly redial the last  
number dialed. Simply lift the  
PHONE  
handset and press  
When you hear the dial tone,  
REDIAL  
.
PHONE  
press  
.
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Telephone Operation  
Notes:  
² The redial memory holds up to 24 digits, so you can redial long-  
distance as well as local numbers.  
REDIAL  
² We recommend you not use  
to dial numbers that  
include a tone entry. This could result in a wrong number being  
dialed. (See “Using Tone Services on a Pulse Line” on Page 27.)  
² The redial memory does not store a flash entry or any digits  
FLASH  
entered after you press  
(see “Using Flash” on Page 26).  
USING FLASH  
FLASH  
performs the electronic equivalent of a switchhook opera-  
tion for special services, such as Call Waiting.  
For example, if you have Call  
FLASH  
Waiting, press  
to an-  
swer an incoming call without  
disconnecting the current call.  
FLASH  
FLASH  
Press  
again to return  
to the first call.  
Note: If you do not have any special phone services, pressing  
FLASH  
might disconnect the current call.  
USING HOLD  
To put a call on hold, simply  
HOLD  
press  
. The PHONE in-  
dicator on the handset and  
SPEAKER indicator on the  
base flash.  
HOLD  
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Telephone Operation  
To resume your phone conversation, press PHONE on the handset  
(or SPEAKER on the base) or lift the handset of an extension  
phone.  
USING MUTE  
To talk to someone else in the  
room without the person on  
the other end of the phone  
line hearing your conversa-  
tion, press MUTE during the  
call. The MUTE indicators on  
the handset and base light.  
MUTE  
Indicator  
MUTE  
To resume your phone conversation, press MUTE again.  
USING TONE SERVICES ON A PULSE LINE  
Some special services, such as bank-by-phone, require tone sig-  
nals. If you have pulse service, you can still use these special tone  
services by following these steps.  
1 Dial the service’s main number.  
2 When the service answers, press TONE/ . Any additional  
numbers you dial are sent as tone signals.  
3 After you complete the call, return the handset on the base or  
press PHONE. The phone automatically resets to pulse dialing.  
USING PAGE/INTERCOM  
You can use the SP-809 as a two-way pager and intercom be-  
tween the base and the handset. This is useful if the handset is  
27  
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Telephone Operation  
away from the base and you want to locate it, or if you want to  
have a conversation between the handset and the base.  
To page the person who has  
the handset or to locate the  
handset when the phone is  
not in use, press INTERCOM/  
LOCATOR on the base. The  
handset beeps for about four  
seconds. If you want the  
handset to beep for  
INTERCOM/  
LOCATOR  
a longer time, hold down INTERCOM/LOCATOR for about 4 sec-  
onds. The handset beeps for about 3 minutes.  
To stop the handset from beeping before it automatically stops,  
press CHANNEL on the handset or INTERCOM/LOCATOR on the  
base.  
To answer a page from the  
base or to page the base,  
press INTERCOM on the  
handset. The base sounds a  
tone and the INTERCOM in-  
dicator lights. Begin your con-  
versation.  
INTERCOM  
To end the intercom conversation, press INTERCOM on the hand-  
set or base.  
:
Notes  
² You cannot speak and hear the other party at the same time  
during an intercom conversation.  
² You cannot page the handset during a call.  
² If you want to make an intercom call during a phone call, press  
INTERCOM on the handset to page the base. The call is placed on  
hold.  
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Telephone Operation  
² If a phone call comes in during an intercom conversation, press  
PHONE on the handset to answer the call. When you finish the call,  
press INTERCOM to resume the intercom conversation.  
MEMORY DIALING  
You can store up to 20 numbers (up to 24 digits each) in memory,  
then dial a stored number by pressing a two-digit memory location  
number.  
Storing a Number in Memory  
Notes:  
² If the dialing mode is set for pulse service and you want to use  
tone dialing for a memory number, you must store a tone as the  
first entry of the number (see “Using Tone Services on a Pulse  
Line” on Page 27).  
² Do not store a number with both pulse and tone entries in the  
same memory location. This could result in a wrong number being  
dialed.  
² Each pause (see “Entering a Pause” on Page 30) and tone  
entry uses one digit of memory.  
² To keep your accounts secure, we recommend you do not store  
your personal access code for services such as bank-by-phone in  
a memory location.  
² An error tone sounds and the phone exits the programming  
mode if you wait more than 15 seconds between each keypress or  
enter more than 24 digits. You must start over at Step 1.  
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Telephone Operation  
Follow these steps to store a number in memory.  
1 Press PROG/MEM.  
PROG/MEM  
2 Enter the number you want to store. (To store the last number  
you dialed, simply press REDIAL.)  
If you enter a wrong digit, press DELETE to delete the last  
entered digit. Then enter the correct digit.  
3 Press PROG/MEM then enter a two-digit memory location num-  
ber (01–20). The SP-809 beeps three times.  
Note: If you receive a call while you are storing information in  
memory, press PHONE to answer the call. After the call, begin  
again at Step 1.  
To replace a stored number, simply store a new one in its place.  
Entering a Pause  
In some telephone systems, you must dial an access code (9, for  
example) and wait for a second dial tone before you can dial an  
outside number. You can store the access code with the phone  
number. However, you should also store a pause after the access  
code to allow the outside line time to connect. To do so, hold down  
the number immediately preceding the pause until you hear a sec-  
ond beep. (For example, if 9 is your access code, hold down 9 until  
you hear a second beep.) This enters a 1.5-second pause. For a  
longer pause, hold down the number key until you hear additional  
beeps.  
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Telephone Operation  
Dialing a Memory Number  
Press PHONE. When you hear the dial tone, press PROG/MEM,  
then enter the 2-digit memory location number.  
Or, press M1 to dial the number stored in memory location 01.  
Chain-Dialing Service Numbers  
For quick recall of numbers for special services (such as alternate  
long distance or bank by phone), store each group of numbers in  
its own memory location.  
When calling special services, dial the service’s main number first.  
Then at the appropriate place in the call, press PROG/MEM, then  
enter the number (or press M1) for the location where the addition-  
al information is stored.  
Testing Stored Emergency Numbers  
If you store an emergency service’s number (police department,  
fire department, ambulance) and you choose to test the stored  
number, make the test call during the late evening or early morning  
hours to avoid peak demand periods. Remain on the line to explain  
the reason for your call.  
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TAD Operation  
TAD Operation  
n
This section describes TAD operation at the base, but you can also  
operate the TAD using the handset or another phone while you’re  
away from home (see “Using Remote Commands” on Page 39).  
SETTING THE TAD TO ANSWER CALLS  
ON/OFF  
To set the TAD to answer  
ON/OFF  
calls, press  
. The TAD  
announces “The machine is  
on” and the number of record-  
ed messages appears.  
To set the TAD to not answer  
ON/OFF  
calls, press  
. The TAD  
announces “The machine is  
off” and beeps twice.  
INCOMING MESSAGE RECORDING  
When the TAD is set to answer calls using Announcement A or B,  
it plays the announcement, then beeps. The caller can then record  
a message up to 3 minutes long.  
The TAD is preset to record messages in mailbox 1, but callers  
can record to a specific mailbox by pressing its number (1–4) after  
the outgoing message.  
Note: When the TAD is set to announce-only, a caller can still  
#
leave a message by pressing then the number for the desired  
mailbox. This is handy for emergency or unexpected calls.  
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TAD Operation  
The TAD stops recording and resets to answer the next call when:  
² the caller hangs up  
² the maximum message length is reached  
² there are more than 5 seconds of silence  
If the TAD’s memory is full, F (full) and the number of recorded  
messages alternately appear, and it answers after 10 rings and an-  
nounces “Memory is full.”  
Notes:  
² The maximum total of messages the TAD can store is 22 min-  
utes.  
² Many local phone companies use calling party control (CPC) to  
signal that the caller has hung up. Your TAD is designed to recog-  
nize a CPC signal and releases the line. If the TAD records phone  
company messages or dial tones, your local phone company prob-  
ably does not use CPC.  
SCREENING CALLS  
To screen calls, let the TAD answer them, then listen to the caller’s  
message through the TAD’s speaker.  
If you decide to answer the call, pick up any phone on the same  
SPEAKER  
phone line as the TAD or press  
on the SP-809’s base.  
The TAD stops recording and resets to answer the next call.  
If you do not want to take the call, simply let the TAD finish record-  
ing the caller’s message.  
Note: If you answer the phone just as the TAD answers, the TAD  
might not stop playing the outgoing message. If this happens,  
STOP  
press  
.
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TAD Operation  
PLAYING MESSAGES  
The TAD’s message counter window shows the total number of  
messages, both old and new. If there are new messages, the mail-  
box indicators flash to let you know which mailboxes have new  
messages.  
To play all messages in a  
mailbox, press that mailbox’s  
1 4  
button ( – ). The TAD an-  
nounces the number of mes-  
sages recorded in the  
MAILBOX 4  
selected mailbox, then plays  
each message after it an-  
nounces the message num-  
ber and the day and time it  
was recorded.  
To play only new messages, hold down the desired mailbox button  
for about 2 seconds. The TAD tells you how many new messages  
you have in that mailbox and plays them.  
After all messages play, the TAD says, “End of messages.”  
REPEAT  
To replay a message during playback, press  
message starts again from the beginning.  
. The current  
REPEAT  
To replay part of a message during playback, hold down  
then release to resume playback.  
REPEAT  
To return to a previous message, hold down  
the desired message number.  
until you see  
SKIP  
To skip to the next message, press  
.
To pause during playback, press the selected mailbox button. PA  
(pause) appears. To resume playback, press the mailbox button  
again within 60 seconds. Otherwise, the TAD stops playback,  
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TAD Operation  
announces “End of messages,” and displays the total number of  
messages.  
To quickly play a message, hold down SKIP. The playback speed  
increases, allowing you to quickly scan a message or move to any  
place within it. To resume normal playback, release SKIP.  
To stop playback at any time, press STOP. The TAD beeps and re-  
sets to answer calls.  
DELETING MESSAGES  
To delete the current message during playback, press DELETE.  
The TAD beeps, then plays the next message.  
To delete all messages in a mailbox after playback, press DELETE  
then the mailbox button. The TAD says “Messages deleted” and  
sounds a long beep to confirm that all messages in the selected  
mailbox are deleted.  
: The TAD does not delete unplayed messages. If you have  
Note  
not played all of the messages in the mailbox, the TAD sounds four  
beeps and does not delete any messages.  
RECORDING A MEMO  
A memo is a message you can record at the TAD for yourself or  
others. You can record memos of up to 3 minutes long in any of  
the mailboxes.  
Memos are stored with incoming messages, and are replayed the  
same way (see “Playing Messages” on Page 34).  
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TAD Operation  
Follow these steps to record a memo.  
1 Press MEMO. All of the  
mailbox indicators flash.  
MEMO  
2 Press a mailbox button and begin speaking in a normal voice  
after the beep. The display counts up the recording time.  
Note: Press the mailbox button within 30 seconds after the  
indicators start flashing. Otherwise, you must start again from  
Step 1.  
3 The TAD automatically stops recording after 60 seconds, or  
you can press STOP when you finish the memo. The TAD beeps  
once, and the message number indicator increases by one.  
RECORDING A CONVERSATION  
Follow these steps to record both sides of a conversation (up to 3  
minutes long) using the handset.  
Important: The SP-809 does not sound warning beeps to let the  
other party know that the call is being recorded. It is illegal in some  
areas to record a conversation without the consent of all parties to  
the conversation, including the phone company. Check the laws in  
your area before you use the two-way recording feature.  
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TAD Operation  
1 Press ANS SYS then #.  
The ANS SYS indicator lights  
and all of the mailbox indica-  
tors flash.  
ANS SYS  
#
2 Press 1, 2, 3, or 4 to select a mailbox. The selected mailbox in-  
dicator on the base continues flashing and recording begins.  
The TAD records until:  
² the maximum message length is reached  
STOP (5).  
² you press  
² there is an 8-second busy signal or 5 seconds of silence  
² the TAD’s memory becomes full  
Conversations are stored with incoming messages and are re-  
played the same way (see “Playing Messages” on Page 34).  
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Remote Operation  
Remote Operation  
n
While you are away from your home or office, you can use a touch-  
tone phone or a pulse (rotary) phone with a pocket tone dialer to  
enter your remote operation security code and do any of the follow-  
ing:  
² set the TAD to answer calls  
² listen to your messages  
² record a new announcement  
² record a memo  
² delete messages  
Note: You cannot remotely operate the TAD from another phone  
on the same line as your SP-809.  
You can also use your SP-809 handset to operate many of the  
TAD features.  
USING THE TOLL-SAVER  
SA  
If the ring select switch is set to  
(toll-saver) (see “Setting the  
Number of Rings” on Page 19), the TAD answers after two rings if  
you have new messages. If there are no new messages, the TAD  
waits for four rings before it answers. This gives you time to hang  
up before the TAD answers so you can avoid unnecessary long-  
distance charges.  
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Remote Operation  
USING REMOTE COMMANDS  
Whether you are using the handset or calling from a touch-tone  
phone, you press the same buttons to operate the TAD. The only  
difference is the way you connect with the answering system.  
From a remote touch-tone phone:  
Dial your phone number. When the TAD answers, enter your  
remote access code. The TAD announces the number of mes-  
sages and beeps twice to confirm that you entered the correct  
code.  
Notes:  
² If you do not enter each digit of the remote access code  
within 8 seconds, the TAD hangs up.  
² If the TAD is not set to answer calls or the memory is full, it  
will answer after 10 rings.  
From the handset:  
ANS SYS  
. The ANS SYS indicator lights. The TAD  
Press  
announces the number of messages and beeps twice.  
After connecting with the TAD, enter a remote command (see “Re-  
5
mote Commands” on Page 40), or press to hear voice prompts,  
or wait until the TAD begins playing all messages (after about 4  
seconds).  
ANS SYS  
When you finish, simply hang up (remote phone) or press  
(SP-809’s handset).  
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Remote Operation  
Remote Commands  
Press:  
To:  
0
Hear TAD On/Off status.  
1, then mail-  
box number  
(1, 2, 3, or 4)  
Play all messages in the selected mailbox. If no mes-  
sage is recorded, the TAD says “No messages.”  
2, then mail-  
box number  
(1, 2, 3, 4)  
Play new messages in the selected mailbox. If no new  
message is recorded, the TAD says, “No new mes-  
sages.”  
3, then mail-  
box number  
(1, 2, 3, or 4)  
Delete all played messages from the selected mailbox.  
5
7
9
Stop message playback or recording.  
Play currently selected announcement.  
Review TAD settings.  
#, then mail-  
box number  
(1, 2, 3, or 4)  
Record a memo in the selected mailbox. When you fin-  
ish, press 5.  
0
Set the TAD to not answer calls: The TAD says “The  
machine is off” and beeps twice.  
Set the TAD to answer calls: The TAD answers after  
10 rings and says “The machine is off” and beeps  
twice. Press  
0. The TAD says “The machine is on”  
and beeps twice.  
7
Record new announcement. After the TAD beeps,  
speak your message. When you finish, press 5. The  
TAD plays your new announcement and beeps twice.  
8, then  
follow voice  
prompts  
Set the clock.  
9, then  
follow voice  
prompts  
Change announcement selection, ring selection, mes-  
sage alert setting, remote access code, priority calling  
code, or base ringer setting.  
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Remote Operation  
While playing messages:  
Press:  
To:  
3
4
Delete current message.  
Replay message. Each time you press 4, the TAD  
backs up one message. Or, hold down 4 to return to a  
particular spot within a message and release it to  
resume playback at that spot.  
5
6
Stop message playback.  
Skip to next message. Or, hold down 6 to skip to a par-  
ticular spot within a message and release it to resume  
playback at the spot.  
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Troubleshooting  
Troubleshooting  
n
We do not expect you to have any problems with your SP-809, but  
if you do, the following suggestions might help.  
Problem  
Suggestion  
The handset does  
not work.  
Move the handset closer to the base.  
Be sure the phone line cord and AC  
adapter are correctly and securely con-  
nected.  
Be sure the battery pack is connected and  
charged.  
Fully extend and raise the base’s antenna  
to a vertical position.  
Return the handset to the base for 30 sec-  
onds, then try again.  
If those suggestions do not solve the problem, try  
resetting the security code:  
² Place the handset on the base and  
make sure the CHARGING light is on. Wait  
30 seconds, then pick up the handset and  
PHONE  
press  
. The phone should operate  
properly. If it does not, try the next step.  
² Remove the handset’s battery pack.  
Wait 30 seconds, then reinstall it. Place  
the handset on the base and wait 30 sec-  
onds. Pick up the handset and press  
PHONE  
. The phone should operate prop-  
erly. If it does not, try the next step.  
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Troubleshooting  
Problem  
Suggestion  
² Unplug the AC adapter from the outlet.  
If there is a spare battery pack in the base,  
remove it. Wait 30 seconds, then plug the  
AC adapter back in and return the spare  
battery pack to the base. Place the hand-  
set on the base and make sure the  
CHARGING light is on. Wait 30 seconds,  
then pick up the handset and press  
PHONE. The phone should operate prop-  
erly.  
Volume drops or  
you hear unusual  
sounds.  
Someone has picked up another phone on  
the same line. Hang up the other phone.  
Call is noisy.  
Do not place the base near appliances or  
large metal objects.  
Fully extend and raise the base’s antenna  
to a vertical position.  
Move the handset closer to the base.  
Keep the handset away from interference  
sources such as computers, remote con-  
trol toys, wireless alarm systems, wireless  
intercoms and room monitors, fluorescent  
lights, and electrical appliances. If the  
interference is severe, turn off the interfer-  
ing device.  
Press CHANNEL to switch to another chan-  
nel.  
Hang up and redial the number.  
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Troubleshooting  
Problem  
Suggestion  
The phone does not Be sure the handset ringer is set to ON.  
ring.  
Be sure the base ringer is on.  
Be sure the phone line cord and AC  
adapter are correctly and securely con-  
nected.  
Move the handset closer to the base.  
There might be too many devices con-  
nected to the phone line. Remove a device  
from the line.  
The handset’s  
range decreases.  
Raise the base’s antenna to a vertical  
position.  
Return the handset to the base to  
recharge the battery pack.  
Be sure the base’s antenna is not touching  
a metal surface.  
CL appears in the  
display.  
Reset the clock. See “Setting the Day and  
Time” on Page 15.  
Receiver sound flut- Be sure the battery pack is charged.  
ter or fades.  
Raise the base’s antenna to a vertical  
position.  
Move the handset closer to the base.  
Can receive calls,  
but cannot make  
calls.  
Set the dialing mode for the type of service  
you have (see “Setting the Dialing Mode”  
on Page 14).  
If you still have problems, disconnect the SP-809. If other phones  
on the same line work properly, the fault is in this phone or its in-  
stallation. If you cannot find the problem, take your SP-809 to your  
local RadioShack store for assistance.  
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Care and Maintenance  
Care and Maintenance  
n
Your SP-809 Digital Phone Answering System is an example of  
superior design and craftsmanship. The following suggestions will  
help you care for your phone so you can enjoy it for years.  
Keep the phone dry. If it gets wet, wipe it dry immediately. Liquids  
can contain minerals that corrode the electronic circuits.  
Handle the phone gently and carefully. Dropping it can damage cir-  
cuit boards and cases and cause the phone to work improperly.  
Use and store the phone only in normal temperature environ-  
ments. Temperature extremes can shorten the life of electronic de-  
vices, damage batteries, and distort or melt plastic parts.  
Keep the phone away from dust and dirt which can cause prema-  
ture wear of parts.  
Wipe the phone with a damp cloth occasionally to keep it looking  
new. Do not use harsh chemicals, cleaning solvents, or strong de-  
tergents to clean your phone.  
Modifying or tampering with the phone’s internal components can  
cause a malfunction and might invalidate its warranty and void  
your FCC authorization to operate it. If your phone is not perform-  
ing as it should, take it to your local RadioShack store for assis-  
tance. If the trouble is affecting the phone lines, the phone  
company might ask you to disconnect your phone until you have  
resolved the problem.  
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Care and Maintenance  
REPLACING THE HANDSET BATTERY PACK  
If you follow the instructions in “Installing and Charging the Battery  
Pack” on Page 12, the battery pack should last about one year. If  
the battery pack does not hold a charge for more than 2 hours after  
an overnight charge, replace the battery pack with a new 3.6 volt,  
700 milliamp battery pack. You can order a replacement battery  
pack through your local RadioShack store.  
Follow the directions in “Installing and Charging the Battery Pack”  
on Page 12 to install and charge the new battery pack.  
Cautions:  
² You must use a replacement battery pack of the same size and  
type.  
² Dispose of the battery pack promptly and properly. Do not bury  
or burn it.  
² Always remove old or weak batteries. Batteries can leak chemi-  
cals that can destroy electronic parts.  
If you have trouble replacing the battery pack, take the phone to  
your local RadioShack store for assistance.  
Important: This product contains a rechargeable nickel-cadmium  
battery pack. At the end of the battery pack’s useful life, it must be  
recycled or disposed of properly. Contact your local, county, or  
state hazardous waste management authorities for information on  
recycling or disposal programs in your area. Some options that  
might be available are: municipal curb-side collection, drop-off  
boxes at retailers such as your local RadioShack store, recycling  
collection centers, and mail-back programs.  
46  
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Care and Maintenance  
THE FCC WANTS YOU TO KNOW  
In the unlikely event that your phone causes problems on the  
phone line, the phone company can temporarily discontinue your  
service. If this happens, the phone company attempts to notify you  
in advance. If advance notice is not practical, the phone company  
notifies you as soon as possible and advises you of your right to  
file a complaint with the FCC.  
Also, the phone company can make changes to its lines, equip-  
ment, operations, or procedures that could affect the operation of  
this telephone. The telephone company notifies you of these  
changes in advance, so you can take the necessary steps to pre-  
vent interruption of your telephone service.  
Your phone might cause TV or radio interference even when it is  
operating properly. To determine whether your phone is causing  
the interference, turn off your phone. If the interference goes away,  
your phone is causing the interference. Try to eliminate the inter-  
ference by:  
² moving your phone away from the receiver  
² connecting your phone to an AC outlet that is on a different  
electrical circuit from the receiver  
² contacting your local RadioShack store for help  
If you cannot eliminate the interference, the FCC requires that you  
stop using your phone.  
Some cordless telephones operate on frequencies that may cause  
interference to nearby TVs and VCRs. To minimize or prevent  
such interference, the base of the cordless telephone should not  
be placed near or on top of a TV or VCR.  
47  
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Care and Maintenance  
LIGHTNING  
Your telephone has built-in lightning protection to reduce the risk of  
damage from surges in telephone line and power line current. This  
lightning protection meets or exceeds FCC requirements. Howev-  
er, lightning striking the telephone or power lines can damage your  
telephone.  
Lightning damage is not common. Nevertheless, if you live an area  
that has severe electrical storms, we suggest that you unplug your  
phone during storms to reduce the possibility of damage.  
48  
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Notes  
Notes  
n
49  
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Notes  
50  
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Notes  
51  
43-5809.fm Page 52 Wednesday, August 18, 1999 1:43 PM  
Limited One-Year Warranty  
This product is warranted by RadioShack against manufacturing defects in material and workman-  
ship under normal use for one (1) year from the date of purchase from RadioShack company-owned  
stores and authorized RadioShack franchisees and dealers. EXCEPT AS PROVIDED HEREIN, Ra-  
dioShack MAKES NO EXPRESS WARRANTIES AND ANY IMPLIED WARRANTIES, INCLUDING  
THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED  
IN DURATION TO THE DURATION OF THE WRITTEN LIMITED WARRANTIES CONTAINED  
HEREIN. EXCEPT AS PROVIDED HEREIN, RadioShack SHALL HAVE NO LIABILITY OR RE-  
SPONSIBILITY TO CUSTOMER OR ANY OTHER PERSON OR ENTITY WITH RESPECT TO ANY  
LIABILITY, LOSS OR DAMAGE CAUSED DIRECTLY OR INDIRECTLY BY USE OR PERFOR-  
MANCE OF THE PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY, IN-  
CLUDING, BUT NOT LIMITED TO, ANY DAMAGES RESULTING FROM INCONVENIENCE, LOSS  
OF TIME, DATA, PROPERTY, REVENUE, OR PROFIT OR ANY INDIRECT, SPECIAL, INCIDEN-  
TAL, OR CONSEQUENTIAL DAMAGES, EVEN IF RadioShack HAS BEEN ADVISED OF THE  
POSSIBILITY OF SUCH DAMAGES.  
Some states do not allow the limitations on how long an implied warranty lasts or the exclusion of in-  
cidental or consequential damages, so the above limitations or exclusions may not apply to you.  
In the event of a product defect during the warranty period, take the product and the RadioShack  
sales receipt as proof of purchase date to any RadioShack store. RadioShack will, at its option, un-  
less otherwise provided by law: (a) correct the defect by product repair without charge for parts and  
labor; (b) replace the product with one of the same or similar design; or (c) refund the purchase  
price. All replaced parts and products, and products on which a refund is made, become the prop-  
erty of RadioShack. New or reconditioned parts and products may be used in the performance of  
warranty service. Repaired or replaced parts and products are warranted for the remainder of the  
original warranty period. You will be charged for repair or replacement of the product made after the  
expiration of the warranty period.  
This warranty does not cover: (a) damage or failure caused by or attributable to acts of God, abuse,  
accident, misuse, improper or abnormal usage, failure to follow instructions, improper installation or  
maintenance, alteration, lightning or other incidence of excess voltage or current; (b) any repairs  
other than those provided by a RadioShack Authorized Service Facility; (c) consumables such as  
fuses or batteries; (d) cosmetic damage; (e) transportation, shipping or insurance costs; or (f) costs  
of product removal, installation, set-up service adjustment or reinstallation.  
This warranty gives you specific legal rights, and you may also have other rights which vary from  
state to state.  
RadioShack Customer Relations, Dept. W, 100 Throckmorton St., Suite 600, Fort Worth, TX 76102  
We Service What We Sell  
3/97  
RadioShack  
A Division of Tandy Corporation  
Fort Worth, Texas 76102  
01/99  
Printed in Mexico  

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