7100-XXX
1. General information
The Lexmark™ X500n and X502n are color laser MFPs that combine print, scan, copy, and fax functions.
The X500n and X502n are the ideal MFPs for presentations, business graphics, line art, and text. They use
laser diode electrophotographic technology to deliver remarkable quality print images and text. The scan
and copy functions work with A4 , letter, and legal (ADF only) size paper. Photographic quality images are
possible with scan function. The FAX function delivers a wide range of functionality to the office user. The
MFPs can be used as shared network or desktop devices.
Models
The Lexmark X5xx MFPs are available in the following models:
Model
Configuration
Machine type
X500n
X502n
Print, copy, scan, network
7100-010
7100-110
Print, copy, scan, fax, network
General information 1-1
7100-XXX
Micros oft Windows
• Microsoft Windows Me
• Microsoft Windows 2000 Professional
• Microsoft Windows 2000 Server
• Microsoft Windows 2000 Advanced Server
• Microsoft Windows XP Home
• Microsoft Windows XP Professional
• Microsoft Windows Server 2003
• Microsoft Windows Vista 32/64 bit
The Windows software applications, which operate in the operating systems listed above, are best suited to
run with the drivers supplied with this MFP. The drivers for Windows take advantage of the MFP’s functions
and increase the MFP’s performance wherever possible.
Memory configuration
Standard DRAM
Optional SDRAM
Max DRAM
128MB
N/A
128MB
Phys ical s pecifications and weight (WIP)
The following table contains the dimensions and weights for each MFP model and option. This does not
include packaging but does include the print cartridge that ships with the MFP.
2
Width
inch
mm
Depth
inch
mm
Height
inch
Weight
lb
mm
kg
MFP
Lexmark X500n/
X502n
18.9
480
17.2
437
21
77.0
35.0
1
531
Paper options
530-Sheet drawer
18.1
460
11.2
285
10.8
275
10.8
275
18.5
470
14.4
365
13.0
330
15.9
405
7.3
185
4.5
115
2.2
55
13.3
6.0
4.2
1.9
2.2
1.0
2.4
1.1
530-Sheet tray
Standard tray
Tray set to legal
2.2
55
1 Comes with standard input tray and starter cartridges.
2 Weight does not include packaging or pubs.
General information 1-3
7100-XXX
Operating clearances
MFP s ides
Left side
Right side
Front
X5xxn
X5xxn with 530-s heet tray
8 in (203 mm)
8 in (203 mm)
20 in (508 mm)
28 in (711 mm)
10 in (254 mm)
16 in (400 mm)
20 in (508 mm)
28 in (700 mm)
Rear
10 in (254 mm)
Top
16 in (400 mm)
Packaging and s hipping dimens ions
Width
Depth
Height
Weight
MFP*
in
in
in
lb
mm
23.4
595
mm
22.6
575
mm
29.9
760
kg
X500n / X502n
77
42.0
Options
530-Sheet drawer
21.9
556
22.4
570
10.9
277
18.7
8.5
* Includes start-up kit (supplies)
Power and electrical s pecifications
Printing states
X5xxn
Off
0 W
Average power while operating
Continuous printing
Power consumption, standby
670 W
Power saver on
Power saver off
35 W
200 W
Maximum current while operating
115 Volts
230 Volts
11 A
6 A
Average current while operating
115 Volts
230 Volts
6.0 A
3.0 A
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7100-XXX
Environment
Environment
Specifications
Operating
Air temperature—product operating
Air temperature—product power off
Air relative humidity
10 to 32.5°C (50 to 90.5°F)
5 to 35°C (41 to 95°F)
15 to 80%
Altitude
0—2,500 m (0—8,200 ft.)
Ship / Storage
Temperature-printer and supplies
Relative humidity
0 to 35°C (32 to 95°F)
10 to 90% RH
*
Atmospheric pressure
613 to 1607 hPa (460 to 800 mm Hg)
*Severe High 35 to 40°C (95 to 104°F), Severe Low -10 to 0°C (14 to 32°F). The period under severe shall not be deemed to be
continuous, but rather a total of such intermittent periods (48 hours at most for any one period).
General information 1-5
7100-XXX
Print engine s pecifications
Print engine res olution
600 x 600 dpi, 1200 x 600 dpi
Color balance s ettings
This MFP offers color balance control. It is a color correction option that allows you to increase or decrease
the amount of toner going to the page for all four color planes. The scale ranges from -10 to +10.
Emulations
Raster Graphics (CMYK bi-tone JBIG Compressed)
Print engine s peed and performance
Pages /minute)
Media s ize
Standard tray
Mono
Color
Letter
Up to 31
Up to 31
Up to 16
Up to 3
Up to 3
Up to 5
Up to 8
Up to 8
Up to 8
Up to 2
Up to 2
Up to 3
A4
Legal
Transparencies
Thick card stock
Labels (letter &
A4)
Medium thick card
stock (letter & A4)
Up to 4
Up to 5
Up to 3
Up to 3
Envelopes
Print engine time to firs t print
Media type/Media s ize
Firs t print time
Mono
Color
Plain paper mode / A4, letter
Transparency mode / A4, letter
13 seconds
23 seconds
17 seconds
16 seconds
23 seconds
18 seconds
23 seconds
19 seconds
29 seconds
23 seconds
22 seconds
29 seconds
24 seconds
29 seconds
Label—middle thickness stock / A4, letter
Middle thick stock—glossy / A4, letter
Thick stock / A4, letter
Envelope (1) mode / Commercial #10, International DL
Envelope (2) mode / Commercial #10, International DL
Note: Note: Time to first page (TTFP) is the time from the moment when the host sends the print signal
until the moment the trailing edge of the first page leaves the exit feed rollers. TTFP is measured using a
simple text (single character) page.
Note: Note: Warm up time, 60 seconds maximum, is the time elapsed from when the power is turned on
to when the Ready status is reached.
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7100-XXX
Print engine paper and media s pecifications
Print area
The printable area is up to 4.0 mm (0.158 in) from the top and bottom of the media, and up to 3.0 mm (0.118
in) from the left and right edges. Any information placed outside this specified printable area will not print.
For envelopes, the printable area is up to 4.0 mm (0.158 in) of the left and right edges, and 3.0 mm (0.118
in) of the top and bottom edges.
Print engine input and output configurations
The following table shows the standard number of input sources and output destinations, as well as the
estimated capacity of each. Capacity may vary and is subject to media specifications and MFP operating
2
environment. The capacities listed are based on plain paper at 75 g/m .
Sources and capacities
X500n / X502n
Input sources
Number of standard sources
Number of optional input drawers
Maximum number of input sources1
Maximum input capacity
1
1
2
780
Input capacities2
Standard input
Primary tray capacity
Total standard capacity
Optional input
250
250
Optional tray 1 capacity
Optional tray 2 capacity
250
530
Output destinations
Number of standard destinations
Output capacities
1
Standard output bin capacity (top)
Media up to 20 lb paper
250
1Optional input drawer is a 530-sheet capacity drawer. Only one optional drawer may be installed at any time.
2The MFP supports top output (facedown) as standard. No additional output options are available.
Note: All capacities are based on use of 20 lb paper.
General information 1-7
7100-XXX
Media input types and weights
Source
Type
Standard tray
Legal tray
530—Sheet tray
MFP menu Item
Paper
type
Paper
weight
Paper1,2
(grain long)
Xerographic or bond
paper
60—74
g/m2
(16-19 lb)
60—74
g/m2
(16-19 lb)
Plain paper
Light
Xerographic or bond
paper
75—120
75—120
Plain paper
Plain paper
Normal
Heavy
g/m2 (20-32 lb)
g/m2 (20-32 lb)
100% Cotton
75—120
75—120
g/m2
g/m2
(24-32 lb)
(24-32 lb)
Card stock
Index
Index
163 g/m2
(90 lb)
164—210 g/m2
(91-110 lb)
N/A
N/A
N/A
Card stock
Card stock
Transparency
Normal
Heavy
Transparency3
PN 12A5940
PN 12A5941
Labels2
N/A
N/A
Label
Envelopes
75—90
g/m2
(20—24lb)
Envelope
Normal
1 Punched, embossed, water-marked, perforated, punched, inkjet paper or plastic-coated media should not be used.
2 Only occasional use of paper labels in an office environment is supported.
3 Only PN 12A5940 and 12A5941 should be used.
There is no automatic paper type sensing. These settings should be manually set in the operator panel.
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7100-XXX
Media s izes
Media sizes
Dimensions
Input
Output
mm
in
A4
210 x 297
148 x 210
182 x 257
216 x 279.4
216 x 356
184.2 x 266.7
216 x 330
139.7 x 215.9
8.27 x 11.7
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
A5
5.83 x 8.27
7.17 x 10.1
8.5 x 11
3
JIS B5
Letter
Legal
X
X
X
X
X
X
8.5 x 14
Executive
Folio
7.25 x 10.5
8.5 x 13
X
X
X
X
Statement
5.5 x 8.5
1
Universal
X
Standard 250—sheet letter tray
Optional 250—sheet legal tray
Envelope s izes
104.8 x 210 to 215.9 x 4.125 x 8.27 to 8.5 x
297 11.7
104.8 x 210 to 215.9 x 4.125 x 8.27 to 8.5 x 14
355.6
Dimens ions
98.4 x 225.4
104.8 x 241.3
110 x 220
Dimens ions
3.875 x 8.9
4.12 x 9.5
2
9 Envelope
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
COM 10 Envelope
DL Envelope
4.33 x 8.66
6.38 x 9.01
6.93 x 9.84
2
C5 Envelope
162 x 229
2
B5 Envelope
176 x 250
1 Select Universal when using a non-standard size sheet of print material. The MFP formats the page for the maximum size 8.5 X 14
in(215.9 X 355.6 mm). Set the actual size from your software application.
2 Supported through the driver.
3 B5 may be supported in optional tray 1, but size sensing must be turned off.
Output capacity by media and s ource
Source
Media
Capacity
Orientation
Standard output bin (top)¹
Supports all sizes listed in the “Media
sizes” table
250 sheets (20 lb paper)
50 Transparencies
Collated
Facedown
General information 1-9
7100-XXX
Scan s pecifications
Resolution
1200 X 2400 dpi
Scan size
216mm X 297 mm (flatbed), Window size 220mm X 300mm
Scan depth
48 bits
Lamp warm up time
MTF
Less than 3 seconds
More than 30%
Depth of focus
-2 mm to +2 mm
Magnification
Less than 0.5%
Scanning
TWAIN
Connectivity
USB 2.0, and Ethernet (10/100 Base TX-TCP/IP only)
Scan to E-mail, scan to FTP, scan to host PC
Yes
Push scan
Web status monitor
Scanner driver (TWAIN) features
Scan mode
True color, grayscale, black & white
Contrast adjustment
Brightness adjustment
Color / Mono switch
Scan to E-mail feature
Network requirements
Authorization function
Register E-mail address
Scan destination
E-mail address maintenance
Job Search
Yes
Yes
Yes
TCP/IP and an SMTP gateway
SMTP authentication, POP3 before SMTP
By Web page
Set up in scan profile
By Web page
By profile name
Subject input
20 characters maximum. Entered by the Web page interface
Maximum E-mail data size
Supported file formats
TIFF, JPEG, PDF
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7100-XXX
Copy s pecifications
Resolution
600 dpi X 600 dpi (flatbed), 600 X 300 dpi(ADF), Print from copy — 600 X 600 dpi
9600 dpi X 9600dpi w/ software interpolation
A4, Letter, Legal (ADF only), B5 (JIS), Executive
Mono: up to 21, Color: up to 71
Less than 30 seconds2
Original paper sizes
Copies per minute
Time to first copy
Multiple copies
99 copies maximum
Output paper sizes
Image density adjustment
Image quality modes
Zoom
A4, Letter, Legal (optional cassette only)
5 levels, manual only
Text, Photo, and Mixed
25% to 400% in increments of 1%
US: 25%, 65%, 78%, 93%
Present reduction ratio
EU: 25%, 71%, 86%, 93%
Present enlargement ratio
US: 129%, 155%, 200%, 400%
EU: 122%, 141%, 200%, 400%
Advanced copier features
Combine multiple copies into one copy.
Electronic sort
2 into 1, 4 into 1. Can be toggled between landscape and portrait.
Yes
Scan once print many
Limitless paper feed
Memory copy
Yes
Yes
Standard
Standard
For print jams only.
Yes
Copy counter indicator
Jam recover auto restart
Buzzer to finish job
ADF
ADF width
5.5 to 8.5 inches (139.7 to 215.9 mm)
5.5 to 14 inches (139.7 to 355.6 mm)
35 sheets
ADF length
ADF capacity
1 - assumes 50% coverage
2 - Does not include scanner and printer warm-up time.
Fax s pecifications
Phone network connectivity
Phone networks types supported
Compatibility
Both PSTN and PABX are supported.
T30(ITU-T Super G3) is supported.
Color fax is not supported.
Modem speed
Compression
Automatic fallback: 33600 bps
V34, V17, V29, and V27ter are supported for image
transmission. V8, and V21 are supported for control channels.
MH, MR, MMR, and JBIG
General information 1-11
7100-XXX
Document Sizes s upported
ADF width
5.5 to 8.5 inches (139.7 to 215.9 mm)
5.5 to 14 inches (139.7 to 355.6 mm)
35 sheets
ADF length
ADF capacity
Flatbed width
Flatbed length
Scanning width
Printing width
8.5 inches (216 mm)
11.7 inches (297 mm)
215.9 mm maximum
Legal – 215.9 mm X 355.6 mm
Letter – 215.9 mm X 279.4 mm
A4 - 210.0 X 297.0 mm
Fax s can res olutions
Horizontal
Fixation
Vertical
Standard
Fine
200 dpi
8 dot/mm
100 dpi
200 dpi
200 dpi
3.85 dot/mm
7.7 dot/mm
7.7 dot/mm
Photo
Mis cellaneous FAX s pecifications
Halftone/error diffusion
Speed dial
Error diffusion
50 entries (name 20 characters, number 40 digits)
Quick dial
20 entries (name 20 characters, number 40 digits)
On hook dial
Yes
Yes
Yes
Direct Fax number entry
Re dial
Trans mis s ion
Immediate transmission
Memory transmission
Page retransmission
Error correction mode
Broadcasting
Yes
Yes
Yes
Yes
Yes (100 entries)
Reception
FAX only mode
Yes
Manual mode
Yes
Auto reduction
Yes (Threshold 74%)
Yes
Error correction mode
Reports
Activity report
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Transmission verification report
Power failure report
Phone book list
Quick dial list
Speed dial list
Memory manage list
User parameter list
Clear memory trans mis s ion file
Memory job clear
All clear
Standard
Standard
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7100-XXX
Media guidelines
Paper designed for use with xerographic copiers should provide satisfactory print quality and feed reliability.
Other media types may be suitable. We recommend that users test any particular brand for suitability to
their applications. Refer to the MFP User's Guide for additional media specifications.
Paper
• Rough, highly textured, limp, or pre-curled papers will result in lower print quality and more frequent
paper feed failures.
• Colored papers must be able to withstand 338°F (170°C) fusing temperature.
• Preprinted forms and letterheads should be selected using guidelines in the MFP User's Reference.
The chemical process used in preprinting may render some papers unsuitable for use with the MFP.
• Unsuitable papers include punched, embossed, water-marked, perforated media, any kind of inkjet
paper or plastic-coated paper.
2
• Recycled paper less than 75 g/m (20 lb) may cause unacceptable results.
The laser printing process heats paper to high temperatures of 170°C (338°F). Use only paper able to
withstand these temperatures without discoloring, bleeding, or releasing hazardous emissions. Check with
the manufacturer or vendor to determine whether the paper you have chosen is acceptable for laser
printers.
Envelopes
Should be fed with short edge first, flap down and to the right.
• If envelope wrinkling occurs, refer to the User's Reference for correct loading and stacking of
envelopes.
• All envelopes should be new, unused, and without damage.
• Envelopes with excessive curl or twist exceeding 6.0 mm, those stuck together, those with bent corners
or nicked edges, or those that interlock should not be used.
2
• Minimum weight: 90 g/m (24 lb).
• The following envelopes should not be used:
— Envelopes with windows, holes, perforations, cutouts, or deep embossing
— Envelopes with metal clasps, string ties, or metal folding bars
— Envelopes with exposed flap adhesive when the flap is in the closed position
— Self-seal envelopes
• Under high-humidity conditions (over 60%), the envelopes may seal during printing.
2
• For best results, print on new 90 g/m (24 lb) sulfite or 25% cotton-bond envelope.
Trans parencies
• Use letter (12A5940) or A4-size (12A5941) sheets only.
• Transparencies are only supported in tray 1 (standard or legal trays).
General information 1-13
7100-XXX
Labels
• Labels should be selected using guidelines found in the User's Guide, Complete Printer Guide, or the
• Vinyl labels are not supported.
• Labels are only supported in tray 1 (standard or legal trays).
Glos s y Paper
• Use letter (12A5950) or A4-size (12A5951) sheets only.
• Glossy paper is only supported from tray 1 (standard or legal trays).
Sens ing by s ource
Input
Paper s ize
Paper out
Tray pres ent
Integrated 250-sheet
Optional 530-sheet
X
X
X
X
X
X
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7100-XXX
Maintenance approach
The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part.
Use the error code charts, symptom index, and service checks to determine the symptom and repair
the failure. The removals in the repair information chapter may help you identify parts.
• Printer messages
• Symptom tables
• Service checks
• Repair information
After you complete the repair, perform tests as needed to verify the repair. See “Diagnos tic aids ” on
page 3-1.
Standard ins pection and cleaning procedure
• Switch off printer power, and disconnect the AC power cord from the electrical outlet.
• Remove and inspect the photodevelopers and toner cartridges, shielding them from strong light.
• Inspect the interior of the printer, removing foreign matter such as paper clips, staples, pieces of paper
or transparencies, paper dust, hair, oil, grease, or toner.
• Clean the printer interior using a lint-free cloth. Do not use solvents or chemical cleaners to clean the
printer interior.
• Use only the specified oil or lubricant on printer parts (some service parts are lubricated at the factory).
• Inspect and, if necessary, clean all rubber/plastic rolls with a lint-free cloth. Dry the rolls with a lint-free
cloth.
• While cleaning, inspect the interior of the printer for damaged wires, loose connections, toner leakage,
loose springs, and damaged or worn parts.
• Be sure the printer is on a single, flat, strong table or desk top.
• Inspect all supplies (OCR, cartridges, photodevelopers/toner cartridges, belts, fuser maintenance kits
and paper sources (cassettes, trays, feeders, duplex drawers, finisher, mailbox trays) for obvious
damage and proper installation (paper guides not too tight). Inspect for correct media usage (paper,
transparencies, labels).
• Print demo page.
• If additional paper sources are installed, print a demo page from each of these (if possible).
• Failure to print from an additional tray or feeder may imply one or more pins are bent in the mating
connector.
General information 1-15
7100-XXX
Serial number
Look for serial number information on the right cover and the inside of the front cover of your MFP.
Tools required for s ervice
The removal and adjustment procedures described in this manual require the following tools and
equipment:
• Analog volt ohmmeter (A digital volt ohmmeter may also be used.)
• Flat-blade screwdrivers
• Needle-nose pliers
• #1 Phillips screwdriver
• #2 Phillips screwdriver
• Slotted screwdriver #1
• Slotted clock screwdriver #1
• Tweezers, C-ring pliers
When you make voltage readings, always use frame ground unless another ground is specified.
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7100-XXX
Acronyms
ADF
Automatic document feeder
Application specific integrated circuit
Boot protocol
ASIC
BOOTP
CCD
DDNS
DHCP
DPI
Charge coupled device
Dynamic domain name service
Dynamic host configuration protocol
Dots per inch
DRAM
EP
ESD
Dynamic random access memory
Electrophotographic process
Electrostatic discharge
FRU
Field replaceable unit
HTTP
HV
Hypertext transport protocol
High voltage
HVPS
JBIG
LAN
High voltage power supply
Joint Bi-Level Image Experts Group
Local area network
LASER
Light amplification by simulated emission of
radiation
LCD
Liquid crystal display
LED
Light emitting diode
LV
Low voltage
LVPS
MFP
Low voltage power supply
Multiple function printer
NVRAM
MH
Nonvolatile random access memory
Message handling
MMR
MR
Modified modified read
Modem ready
OEM
PABX
POR
POST
PQET
PSTN
RIP
Original equipment manufacturer
Private automatic branch exchange
Power-on reset
Power-on self test
Print quality enhancement technology
Public switched telephone network
Raster image processor
SMTP
SDRAM
SNMP
TAD
TCP/IP
VAC
Simple mail transport protocol
Synchronous dynamic random access memory
Simple network management protocol
Telephone answering device
Transmission control protocol Internet protocol
Volts alternating current
VDC
Volts direct current
WINS
Windows internet name service
General information 1-17
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