Lexmark S415 User Manual

S410 Series Quick Reference Guide  
October 2012  
Contents  
3
Making copies.....................................................................................................................25  
Making a twosided (duplex) copy automatically...............................................................25  
Canceling copy jobs............................................................................................................26  
Contents  
Important safety information.........................................................2  
Scanning.......................................................................................27  
Tips for scanning.................................................................................................................27  
Scanning to a local computer.............................................................................................27  
Scanning to a flash drive or memory card..........................................................................27  
Scanning directly to email using the printer software......................................................27  
Scanning to a PDF...............................................................................................................28  
Canceling scan jobs.............................................................................................................28  
About your printer..........................................................................5  
Finding information about the printer.................................................................................5  
Minimizing your printer's environmental impact.................................................................5  
Printer models......................................................................................................................5  
Printer features....................................................................................................................6  
Setting up the printer...........................................................................................................6  
Understanding the parts of the printer..............................................................................13  
Using the printer control panel..........................................................................................15  
Using flash drives................................................................................................................16  
E-mailing.......................................................................................29  
Sending e-mail....................................................................................................................29  
Canceling an email............................................................................................................29  
Ordering and replacing ink cartridges............................................17  
Ordering ink cartridges.......................................................................................................17  
Replacing ink cartridges......................................................................................................17  
Maintaining ink cartridges..................................................................................................18  
Setting up the printer to fax..........................................................30  
Step 1: Connect the printer to the telephone line.............................................................30  
Step 2: Check the dial tone.................................................................................................37  
Step 3: Set your fax name and fax number........................................................................37  
Step 4: Set the printer to receive faxes automatically or manually...................................37  
Step 5: Set the number of rings..........................................................................................38  
Step 6: Create a contact list................................................................................................38  
Using the printer software............................................................20  
Supported operating systems.............................................................................................20  
Installing the printer software............................................................................................20  
Using the Macintosh printer software...............................................................................21  
Faxing...........................................................................................39  
Sending faxes......................................................................................................................39  
Receiving faxes...................................................................................................................39  
Printing.........................................................................................23  
Printing a document...........................................................................................................23  
Printing on both sides of the paper (duplexing) automatically..........................................23  
Printing photos from a flash drive......................................................................................24  
Canceling print jobs............................................................................................................24  
Printing from a mobile device............................................................................................24  
Wireless networking.....................................................................41  
Information you will need to set up the printer on a wireless network.............................41  
Installing the printer on a wireless network.......................................................................41  
What is WiFi Protected Setup?.........................................................................................42  
Configuring WiFi Protected Setup manually.....................................................................42  
Copying.........................................................................................25  
Tips for copying..................................................................................................................25  
Troubleshooting............................................................................44  
Contents  
4
Notices.........................................................................................54  
Edition notice.....................................................................................................................54  
Index............................................................................................55  
About your printer  
5
Conserving paper  
About your printer  
Print more than one page image on one side of the paper. The Pages per Sheet feature allows you  
to print multiple pages on one sheet. You can print up to 16 page images on one side of a sheet of  
paper.  
Finding information about the printer  
The Quick Reference Guide contains instructions on adding your printer to a wireless network, setting up  
a fax connection, and accomplishing common printer tasks like printing, copying, scanning, and faxing. It  
also includes information on troubleshooting printer setup issues as well as solving basic networking and  
faxing problems.  
Print on both sides of the paper. Duplexing lets you print on both sides of the paper manually or  
automatically (depending on your printer model).  
Preview print jobs before printing. Use the preview features found in Toolbars, the Print or Print  
Preview dialog, or the printer display (depending on your printer model).  
Use recycled paper.  
Reduce the margins of documents to be printed.  
Note: Some functions are available only in select printer models.  
Scan and save. To avoid printing multiple copies, you can scan documents or photographs and save  
them to a computer program, application, or flash drive for presentation.  
For additional information, see the following:  
What are you looking for?  
Find it here  
Conserving ink  
Initial setup instructions  
Quick Setup Sheet  
Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than  
Hardware Setup Wizard1  
normal and are ideal for printing documents that are mostly text.  
User’s Guide2  
Additional setup and instructions for using the  
printer  
Use font types and font settings that requires less ink. Most programs or applications let you adjust  
the darkness of the colors.  
Help using the printer software  
Software Help installed automatically with the printer  
software.2 Click Help from any printer software program or  
application.  
Use high yield cartridges. Inks in high yield cartridges allow you to print more pages.  
Recycling  
The latest supplemental information, updates, Support Web site—http://support.lexmark.com  
online customer support, and telephone  
support  
Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program. To  
return an ink cartridge, go to www.lexmark.com/recycle. Follow the instructions to request a  
postagepaid bag.  
1 Available on the Software and Documentation CD.  
2 Available on the Software and Documentation CD and on the Lexmark Support Web site at  
Recycle the product packaging.  
Recycle your old printer instead of throwing it away.  
Recycle paper from discarded print jobs.  
Use recycled paper.  
To read the Lexmark Environmental Sustainability Report, see www.lexmark.com/environment.  
Minimizing your printer's environmental impact  
We are committed to protecting the environment and are continually improving our printers to reduce  
their environmental impact. By selecting certain printer settings or tasks, you may be able to reduce your  
printer's environmental impact even further.  
Note: Your printer may not come with some of these programs or some of the functions of these  
programs, depending on the features of the printer that you purchased.  
Printer models  
Conserving energy  
The installation software CD that came with your printer works for the following printer models:  
Activate Eco-Mode. This feature sets the screen brightness to low and sets the printer to change to  
Sleep mode after the printer is left idle for 10 minutes.  
Lexmark S415  
Select the lowest Sleep timeout. The Sleep feature puts the printer in a minimumpower standby  
Lexmark S419  
mode after the printer has been idle for a set amount of time (the Sleep timeout).  
Share your printer. Wireless/network printers allow you to share a single printer among multiple  
computers, thus conserving energy and other resources.  
       
About your printer  
6
Printer features  
Setting up the printer  
Depending on the model, your printer comes with features that will help you manage and accomplish  
printing and imaging tasks:  
1 Unpack the printer.  
Wireless or Ethernet networking—Print and scan from anywhere in your home or office over a secure  
wireless or Ethernet network, as well as share the printer among multiple computers.  
Intuitive touch screen—Use the fullfeatured color touch screen for fast, easy access to all the printer  
menus. The large screen also allows you to view and print photos directly from your digital camera or  
memory device without using a computer.  
Print—Print documents and PDFs quickly from a computer or from a USB flash drive. Builtin twosided  
printing lets you save money and the environment.  
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Copy—Copy documents and photos with onetouch, computerfree black or color copying. Enjoy 25%  
to 400% reduction and enlargement capacity.  
Scan—Scan documents and photos fast and easily with the highresolution scanner. Easily scan to a  
memory device or to multiple laptops or computers over a secure wireless network with up to 1200 dpi  
optical resolution.  
xxxx xx  
xxxxxxxx  
xxxx xx xxxxx  
xxxxxxxx  
xxxx xx  
xxxxxxxx  
xxxx xx xxxxx  
xxxxxxxx  
Fax—Do standalone black and color faxing at 33.6Kbps modem speed. Other fax features include 99  
speed dials, automatic redial, junk fax blocking, and caller ID.  
Photo printing—Print highquality, longlasting photos directly from digital memory cards,  
Notes:  
PictBridgeenabled digital cameras, or USB flash drives.  
Do not attach the USB cable until prompted to do so.  
SmartSolutions—Simplify printer tasks that you frequently repeat by creating and customizing your  
printer solutions. Using the SmartSolutions toolkit on the Web, you can choose the printer tasks that  
you often perform, apply your custom settings, and download them to your printer as shortcuts that  
you can easily access anytime. You can also customize your printer with solutions that display your  
online calendars, online photo albums, RSS feeds, and more.  
Place the printer near the computer during setup. If you are setting up on a wireless network,  
then you may move the printer after setup is complete.  
Contents may vary by model and region.  
2 To initiate printer setup using a computer, insert the installation software CD, or download the printer  
driver.  
Shortcuts—Save a set of frequently used printer settings available for a given task and then assign a  
shortcut name and shortcut number to it. When you want to perform a task with those settings, you  
can simply select the shortcut number on the printer instead of going through the usual process of  
adjusting the settings and options.  
EcoMode—Save energy by activating EcoMode. It automatically dims the printer display light and  
puts the printer into Sleep mode after a specified period of inactivity.  
 
About your printer  
7
4 Attach the paper support.  
With a CD or DVD drive (Windows/Macintosh)  
Without a CD or DVD drive or for Linux  
Download the printer driver from  
5 Open the printer.  
Note: If the installation screen does not appear after a  
minute, then see “Installation screen did not appear during  
installation” on page 44.  
3 Remove tape and packing material from all areas of the printer.  
About your printer  
8
6 If necessary, replace the preinstalled language sheet with another one.  
8 Close the printer.  
a
Remove the preinstalled language sheet from the printer control panel.  
1
2
xxxx xx  
xxxxxxxx  
xxxx xx xxxxx  
xxxxxxxx  
xxxx xx  
xxxxxxxx  
xxxx xx xxxxx  
xxxxxxxx  
b
Insert the preferred language sheet into the language sheet holder, and then attach the language  
sheet holder to the printer control panel.  
9 Open the paper feed guard.  
Note: The language sheets are in the documentation folder that came with your printer.  
1
2
xxxx xx  
xxxxxxxx  
xxxx xx xxxxx  
xxxxxxxx  
xxxx xx  
xxxxxxxx  
xxxx xx xxxxx  
xxxxxxxx  
7 Raise the printer control panel until it clicks into place.  
About your printer  
9
10 Use the paper guide adjustment lever to extend the paper guides.  
12 Close the paper feed guard.  
13 Extend the paper exit tray.  
11 Load paper.  
1
2
Notes:  
Use the paper guide adjustment lever to adjust the paper guides.  
Do not load more than 100 sheets in the paper support.  
14 Connect the power cord only.  
Note: Do not attach the USB cable yet.  
About your printer  
10  
OK  
17 Confirm the language, and then press  
.
Language Selection  
You have chosen English  
as the language for your  
Printer  
Are you sure?  
Yes  
No  
15 Make sure the printer is on.  
OK  
18 Set the country or region, and then press  
.
Country/Region  
United States  
Albania  
Algeria  
Please choose  
a
country or region and press OK  
19 Using the keypad on the printer control panel, set the date. Press the left or right arrow button to  
16 Using the printer control panel, press the up or down arrow button until the language you want is  
OK  
scroll between the month, day, and year. Press  
.
OK  
highlighted on the display, and then press  
.
Note: The date format varies, depending on the selected country or region.  
Set Date  
18  
01  
2011  
/
/
Press OK when complete.  
About your printer  
11  
OK  
OK  
20 Set the time, and then press  
.
23 Enter your fax number for the printer, and then press  
. Your fax number identifies you as the sender  
in all your sent faxes.  
Set Time  
Fax Number  
05  
55  
AM  
:
Press OK when  
complete.  
Enter Fax Number and press OK  
OK  
21 Set the time zone, and then press  
.
OK  
24 Enter your name or company name, and then press  
. Your fax name identifies you as the sender  
in all your sent faxes.  
To change a character, press the left arrow button.  
To add a space, press the number 0.  
Time Zone  
(UTC-05:00) Eastern Time (USA/Ca...  
(UTC-06:00) Central Time (USA/Ca...  
(UTC-07:00) Mountain Time (USA/C...  
Please choose  
a
time zone and press OK  
Fax Name  
Enter Fax Name and press OK  
22 To configure basic fax functions, press the left or right arrow button until Nowis highlighted, and then  
OK  
press  
. Otherwise, go to step 25.  
25 Configure other advanced fax settings later in the software installation.  
Fax Setup  
Lexmark Pro4000 Series Installation  
Do you want  
to set up fax now?  
Configure Advanced Features  
You can now print, but there are additional steps required to access all the  
features of your device.  
Now  
Later  
Get my printer ready to scan directly to my computer  
Configure Lexmark SmartSolutions and standalone email  
Get my printer ready to send and receive faxes  
What will  
How can  
I
be missing if  
do this later?  
I
don’t do this now?  
I
Continue  
Quit  
?
About your printer  
12  
26 Open the printer.  
28 Insert each ink cartridge. Slide your finger along the ink cartridge until the cartridge clicks into place.  
3
Note: The printhead moves to the cartridge installation position.  
1
2
27 Unpack the ink cartridges, and then remove the protective caps from the cartridges.  
Notes:  
Insert the color cartridges first, and then the black cartridge.  
Insert the new ink cartridges immediately after removing the protective cap to avoid exposing  
the ink to air.  
29 Close the printer.  
1
2
3
About your printer  
13  
OK  
30 Press  
to print an alignment page.  
Understanding the parts of the printer  
3
4
5
2
Notes:  
1
The alignment page prints.  
6
Do not remove the page until printing is finished. The alignment page may take a while to print  
and will move in and out during the process.  
13  
7
Streaks on the alignment page are normal and not an indication of a problem.  
The alignment page that prints may differ from the one shown.  
Recycle the alignment page.  
8
12  
9
10  
11  
Use the  
To  
1
Automatic Document  
Feeder (ADF)  
Scan, copy, or fax multiplepage letter, legal, and A4size documents.  
2
3
4
5
Paper feed guard  
Paper guides  
Prevent items from falling into the paper slot.  
Keep paper straight when feeding.  
Load paper.  
Paper support  
Paper guide adjustment  
lever  
Adjust the paper guides.  
6
7
ADF exit tray  
Hold documents as they exit from the ADF.  
ADF exit tray extension  
Catch legalsize paper as it exits from the ADF.  
               
About your printer  
14  
Use the  
To  
Use the  
To  
8
ADF tray  
Load original documents into the ADF.  
16  
EXT port  
Connect additional devices (telephone or answering machine) to the  
printer and the telephone line. Use this port if you do not have a dedicated  
fax line for the printer, and if this connection method is supported in your  
country or region.  
Notes:  
Use the ADF for scanning, copying, or faxing multiplepage  
documents.  
Note: Remove the plug to access the port.  
Do not load postcards, photos, small items, or thin media (such as  
magazine clippings) into the ADF. Place these items on the  
scanner glass.  
17  
18  
USB port  
LINE port  
Connect the printer to a computer using a USB cable.  
9
Printer control panel  
Paper exit tray  
Operate the printer.  
Warning—Potential Damage: Do not touch the USB port except when  
plugging in or removing a USB cable or installation cable.  
10  
11  
12  
Hold paper as it exits.  
Connect the printer to an active telephone line through a standard wall  
jack (RJ11), DSL filter, or VoIP adapter, or any other adapter that allows  
you to access the phone line to send and receive faxes.  
Tray extension  
Keep paper in place as it exits.  
PictBridge and USB port  
Connect a PictBridge-enabled digital camera or a flash drive to the  
printer.  
13  
ADF paper guide  
Keep paper straight when feeding it into the ADF.  
Note: Adjust the paper guide on the ADF tray to the width of the  
original document.  
19  
20  
Power supply with port Connect the printer to the power cord.  
Duplex unit  
Print on both sides of a sheet of paper.  
Clear paper jams.  
14  
15  
21  
Printhead access area  
Install the printhead.  
Note: The carrier moves to the printhead access area when no  
printhead is installed in the printer.  
16  
17  
22  
23  
24  
Jam clearance cover  
Access and clear paper jams.  
24  
23  
Ink cartridge access area Install, replace, or remove ink cartridges.  
18  
Scanner unit  
Access the ink cartridges and printhead.  
Clear paper jams.  
22  
19  
20  
21  
Use the  
To  
14  
15  
Scanner cover  
Scanner glass  
Access the scanner glass.  
Scan or copy photos and documents.  
                               
About your printer  
15  
Use  
To  
Select menu options.  
Using the printer control panel  
7
Select  
3
2
4
5
1
Save settings.  
OK  
12  
13  
14  
11  
6
7
10  
9
Use  
To  
Turn the printer on and off.  
1
2
Power  
Switch to Sleep mode.  
Note: When the printer is on, press  
to switch to Sleep mode. Press  
8
and hold  
for three seconds to turn off the printer.  
Display  
View:  
Printer status  
Messages  
Menus  
Note: The display is  
turned off in Sleep  
mode.  
17  
15  
16  
3
4
Arrow buttons  
Home  
Navigate through menu items that appear on the display.  
Return to the home screen.  
Use  
To  
8
9
Redial  
Display the last number dialed. Press the left or right arrow button to view the last  
five numbers dialed.  
5
Keypad  
In Copy mode or Photo mode:  
Enter the number of copies or prints you want to make.  
In Fax mode:  
Pause  
Insert a three-second pause in a fax number to wait for an outside line or get through  
an automated answering system. Enter a pause only when you have already begun  
entering the number.  
Enter fax numbers.  
Operate an automated answering system.  
Select letters when creating a Speed Dial list.  
Type numbers to enter or edit the date and time shown on the display.  
10  
11  
Dial Tone  
Dial the telephone number manually using the keypad before sending the fax.  
6
Back  
Return to the previous screen.  
Address Book Access fax numbers from a saved list of numbers.  
Exit from one menu level to a higher one.  
                       
About your printer  
16  
Using a flash drive with the printer  
Use  
To  
Make sure the flash drive contains files that are supported by the printer. For more information, see  
“Supported file types” on page 16.  
12  
Color  
Switch to color mode.  
1 Insert a flash drive into the USB port.  
13  
14  
Black  
Start  
Switch to blackandwhite mode.  
Start a job, depending on which mode is selected.  
15  
Cancel  
Cancel a print, copy, scan, or fax job in progress.  
Clear current settings or error messages, and return to previous settings.  
VE  
DRI  
H
AS  
16  
17  
WiFi indicator Check the wireless status of your printer.  
L
F
Notes:  
EcoMode  
Change to Sleep mode after the printer is left idle for 10 minutes.  
The flash drive uses the same port that is used for a PictBridge camera cable.  
Reduce the screen brightness.  
An adapter may be necessary if your flash drive does not fit directly into the port.  
Warning—Potential Damage: Do not touch any cables,  
any network adapter, any connector, the memory  
device, or the printer in the areas shown while actively  
printing, reading, or writing from the memory device. A  
loss of data can occur.  
Using flash drives  
Supported file types  
.jpg, .jpeg, .jpe (Joint Photographic Experts Group)  
.tiff, .tif (Tagged Image File Format)  
2 Follow the instructions or select from available options on the printer display.  
Note: If the printer does not recognize the memory device, then remove and reinsert it.  
                 
Ordering and replacing ink cartridges  
17  
Notes:  
To get more ink, order highyield ink cartridges.  
Depending on your country or region, you may get the ink cartridges individually or in multiple  
packs.  
Ordering and replacing ink cartridges  
Ordering ink cartridges  
Lexmark S410 Series models (except Lexmark S419)  
You can order a mix of standard ink cartridges and highyield ink cartridges, depending on your  
needs.  
For page yield information, visit www.lexmark.com/yields.  
Regular cartridge2  
The cartridges used for printing documents can also be used for printing photos.  
For best results, use only genuine Lexmark ink cartridges.  
Item  
Return Program  
cartridge1  
Black cartridge  
150  
Not available  
150XLA  
Highyield black cartridge  
Yellow color cartridge  
150XL  
150  
Replacing ink cartridges  
Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges  
immediately after removing the old ones, or the ink remaining in the printhead nozzles may dry out.  
Not available  
150XLA  
Highyield yellow color cartridge  
Cyan color cartridge  
150XL  
150  
Not available  
150XLA  
Removing ink cartridges  
1 Turn on your printer.  
2 Open the printer.  
Highyield cyan color cartridge  
Magenta color cartridge  
Highyield magenta color cartridge  
150XL  
150  
Not available  
150XLA  
150XL  
1 Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or  
recycling.  
2 Available only on the Lexmark Web site at www.lexmark.com.  
Lexmark S419 models  
Regular cartridge2  
Item  
Return Program  
cartridge1  
Black cartridge  
160  
Not available  
160XLA  
Highyield black cartridge  
Yellow color cartridge  
160XL  
160  
Not available  
160XLA  
Highyield yellow color cartridge  
Cyan color cartridge  
160XL  
160  
Not available  
160XLA  
Highyield cyan color cartridge  
Magenta color cartridge  
Highyield magenta color cartridge  
160XL  
160  
Not available  
160XLA  
160XL  
Note: The printhead moves to the cartridge installation position.  
1 Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or  
recycling.  
2 Available only on the Lexmark Web site at www.lexmark.com.  
     
Ordering and replacing ink cartridges  
18  
3 Press the release tab, and then remove the used ink cartridge or cartridges.  
2 Insert each ink cartridge. Slide your finger along the ink cartridge until the cartridge clicks into place.  
1
2
3
Installing ink cartridges  
1 Remove the ink cartridge from the pack, and then remove the protective cap from the ink cartridge.  
If your ink cartridge comes with a twist cap, then remove the cap.  
1
2
Notes:  
Insert the color cartridges first, and then the black cartridge.  
Insert the new ink cartridges immediately after removing the protective cap to avoid exposing  
the ink to air.  
3 Close the printer.  
Maintaining ink cartridges  
In addition to the following tasks that you can perform, your printer performs an automatic maintenance  
cycle every week if it is plugged into a properly grounded, working electrical outlet. It will briefly come  
out of Sleep mode or will temporarily turn on if it is turned off.  
1
2
3
Aligning the printhead  
If the characters or lines on your printed image appear jagged or wavy, then you may need to align the  
printhead.  
1 Load plain paper.  
2 From the printer control panel, navigate to:  
OK  
OK  
OK  
> Setup >  
An alignment page prints.  
Note: Do not remove the alignment page until printing is finished.  
>Maintenance >  
> Align Printer >  
   
Ordering and replacing ink cartridges  
19  
If you aligned the cartridges to improve print quality, then print your document again. If print quality has  
not improved, then clean the printhead nozzles.  
Cleaning the printhead nozzles  
If you have not been using the printer for a long period, then you may need to clean the printhead nozzles  
to improve the quality of your prints. Keep your printer plugged to a properly grounded, working electrical  
outlet to allow it to perform automatic maintenance cycles.  
Notes:  
Cleaning the printhead nozzles uses ink, so clean them only when necessary.  
Deep cleaning uses more ink, so try the Clean Printhead option first to save ink.  
If the ink levels are too low, you must replace the ink cartridges before you can clean the printhead  
nozzles.  
1 Load paper.  
2 From the printer control panel, navigate to:  
OK  
OK  
> Setup >  
> Maintenance >  
3 Press the up or down arrow button to scroll to Clean Printheador Deep Clean  
OK  
Printhead, and then press  
.
A cleaning page prints.  
 
Using the printer software  
20  
HPUX 11.31, 11.23, and 11.11*  
Solaris SPARC 10, 9, and 8*  
Solaris SPARC x86 10*  
Using the printer software  
* The printer driver for this operating system is available only at http://support.lexmark.com.  
Supported operating systems  
The printer software requires up to 500MB of free disk space.  
Note: Information on additional operating system versions that are compatible with the printer may be  
available on our Web site.  
Microsoft Windows 8  
Microsoft Windows Server 2012  
Installing the printer software  
Microsoft Windows 7 (SP1)  
Microsoft Windows 7  
Notes:  
Microsoft Windows Server 2008 (R2) (SP1)  
Microsoft Windows Server 2008 (R2)  
Microsoft Windows Server 2008 (SP1)  
Microsoft Windows Server 2003 (SP2)  
Microsoft Windows Server 2003 (SP1)  
Microsoft Windows Vista (SP1)  
If you installed the printer software on the computer before but need to reinstall the software,  
then uninstall the current software first.  
Close all open software programs before installing the printer software.  
1 Obtain a copy of the software installer package.  
From the Software and Documentation CD that came with your printer.  
From our Web site:  
Go to http://support.lexmark.com, and then navigate to:  
SUPPORT & DOWNLOAD > select your printer > select your operating system  
Microsoft Windows Vista  
Microsoft Windows XP (SP3)  
Microsoft Windows XP (SP2)  
2 Doubleclick the software installer package.  
Wait for the installation dialog to appear.  
Macintosh Intel OS X version 10.8.0 or later*  
Macintosh Intel OS X version 10.7.0 or later  
Macintosh Intel OS X version 10.6.0 or later  
Macintosh Intel OS X version 10.5.0 or later  
Macintosh Intel OS X version 10.4.4 or later*  
Macintosh PowerPC OS X version 10.5.0 or later  
Macintosh PowerPC OS X version 10.4.0 or later*  
Debian GNU/Linux 6.0 and 5.0*  
If you are using a Software and Documentation CD and the installation dialog does not appear, then  
do the following:  
In Windows 8  
From the Search charm, type run, and then navigate to:  
Apps list > Run > type D:\setup.exe> OK.  
In Windows 7 or earlier  
Fedora 17, 16, 15, and 14*  
Linpus Linux Desktop 9.6*  
Linux Mint 12, 10, and 9*  
Linux openSUSE 12.1, 11.4, 11.3, and 11.2*  
PCLinux OS 2010*  
Red Flag Linux Desktop 6.0*  
a
b
c
Click  
or click Start, and then click Run.  
In the Start Search or Run dialog, type D:\setup.exe.  
Press Enter, or click OK.  
Note: Dis the letter of your CD or DVD drive.  
Red Hat Enterprise Linux WS 6, WS 5, and WS 4*  
SUSE Linux Enterprise Desktop 11 and 10*  
SUSE Linux Enterprise Server 11 and 10*  
Ubuntu Linux 12.04, 11.10, 11.04, 10.10, 10.04, and 9.04*  
IBM AIX 7.1, 6.1, 5.3, and 5.2*  
In Macintosh  
Click the CD icon on the desktop.  
3 Click Install, and then follow the instructions on the computer screen.  
     
Using the printer software  
21  
Use the  
To  
Using the Windows printer software  
Software installed during printer installation  
Printing Preferences  
When you click File > Print> Properties with adocument open, aPrinting  
Preferences dialog appears. The dialog lets you select options for the  
print job, such as the following:  
When you set up the printer using the installation software CD, all the necessary software was installed.  
You may have chosen to install some additional programs. The following table provides an overview of  
various software programs and what they can help you do.  
Select the number of copies to print.  
Print twosided copies.  
Select the paper type.  
Add a watermark.  
If you did not install these additional programs during initial installation, then reinsert the installation  
software CD, run the installation software, and then click Advanced Options > Install Additional Software.  
Enhance images.  
Save settings.  
Printer software  
Note: Printing Preferences is installed automatically with the printer  
software.  
Use the  
To  
Launch applications or programs.  
LexmarkTM Printer Home  
Note: Your printer may not come with some of these programs or some of the functions of these  
(referred to as Printer Home)  
programs, depending on the features of the printer that you purchased.  
Scan or email a photo or document.  
Edit scanned documents.  
Scan documents to PDF.  
Adjust settings for the printer.  
Order supplies.  
Using the Macintosh printer software  
Launching the Print dialog  
Use the Print dialog to adjust the print settings and schedule print jobs.  
Maintain ink cartridges.  
Register the printer.  
Contact technical support.  
Access the User's Guide.  
With a document or photo open, choose File > Print.  
Launching an application  
1 From the Finder, navigate to:  
Lexmark Phone Book  
Manage your fax contacts.  
(referred to as Phone Book)  
Abbyy Sprint OCR  
Scan a document and produce text that you can edit with a  
wordprocessing program.  
Applications > select your printer folder  
2 Doubleclick the application that you want to use.  
Lexmark Wireless Setup Utility  
Set up the wireless printer on a wireless network.  
(referred to as Wireless Setup  
Utility)  
Change the wireless settings of the printer.  
Use the  
To  
Customize settings for fax jobs.  
Note: This program is installed automatically with the printer software  
if the printer has wireless capability.  
Printer Settings  
Create and edit the Contacts list.  
Lexmark Tools for Office  
Access your favorite settings in Microsoft Office 2007.  
Configure email connectivity settings.  
Configure the language, country, date, and time.  
(referred to as Tools for Office)  
Printer Setup Utility  
Status Messenger  
Configure the fax and email settings of your printer.  
Shortcuts  
Speed up usual tasks with your printer.  
Learn more about the printing problems encountered.  
Wireless Setup  
Assistant  
Set up the printer on a wireless network.  
Status Monitor Center  
Check the supplies status of your printer.  
Order supplies online.  
Note: This application is automatically installed with the printer software if the  
printer has wireless capability.  
Uninstaller  
Remove the printer software from your computer.  
Product Update  
Receive automatic notifications of updates to your printer software  
when new updates are available.  
   
Using the printer software  
22  
Notes:  
Your printer may not come with these applications, depending on the features of the printer that  
you purchased or the installation type (standard or custom) chosen when you installed the printer.  
To take advantage of the full features of your printer, select the custom install option during  
installation, and then select all packages listed.  
Accessing Web links  
Web links are links to predefined Web pages that are saved in the printer folder.  
1 From the Finder, navigate to:  
Applications > select your printer folder > Web Links  
2 Doubleclick the Web link that you want to visit.  
Use  
To  
Customer Support  
Lexmark Software Updates  
Lexmark Online  
Contact customer support.  
Download and install the latest printer software.  
Visit the Lexmark Web site.  
Order ink or supplies.  
Order Supplies Online  
Printer Registration  
Visit Lexmark SmartSolutions  
Register your printer.  
Visit the SmartSolutions Web site.  
Choose your custom solutions.  
Note: Your printer may not come with these Web links, depending on the features of the printer that  
you purchased.  
Printing  
23  
3 Navigate to:  
Printing  
Layout tab > Print on Both Sides (Duplex) area > Print on both sides  
Click Long edge for print jobs with pages that are bound along the long edge of the page.  
Click Short edge for print jobs with pages that are bound along the short edge of the page.  
Printing a document  
4 Click the Paper/Finishing tab, and then select a supported paper type.  
5 Click OK to close any printer software dialogs.  
For Windows users  
6 Click OK or Print.  
1 With a document open, click File > Print.  
2 Click Properties, Preferences, Options, or Setup.  
To return to single-sided printing, repeat steps 1 and 2, and then navigate to:  
Layout tab > Print on Both Sides (Duplex) area > Print on one side only  
3 Select the print quality, the number of copies to print, the type of paper to use, and how the pages  
should print.  
For Macintosh users  
4 Click OK to close any printer software dialogs.  
1 With a document open, choose File > Page Setup.  
2 From the Page Setup dialog, set the printer, paper size, and orientation.  
3 Click OK.  
5 Click OK or Print.  
For Macintosh users  
1 With a document open, choose File > Page Setup.  
2 From the Page Setup dialog, set the printer, paper size, and orientation.  
3 Click OK.  
4 From the menu bar, choose File > Print.  
5 From the Printer popup menu, choose your printer.  
6 From the print options popup menu, choose Quality & Media.  
7 From the Paper Type popup menu, choose a supported paper type.  
8 From the print options popup menu, choose Layout.  
9 From the TwoSided popup menu, choose LongEdge binding or ShortEdge binding.  
4 From the menu bar, choose File > Print.  
5 From the Printer popup menu, choose your printer.  
6 From the print options menu, choose the print quality, the number of copies to print, the type of paper  
to use, and how the pages should print.  
For LongEdge binding, pages are bound along the long edge of the page (left edge for portrait,  
7 Click Print.  
top edge for landscape).  
Portrait  
Landscape  
Printing on both sides of the paper (duplexing)  
automatically  
2
1
2
1
Notes:  
The automatic duplex unit supports A4and lettersize paper. It also supports plain, premium  
plain, ColorLok certified plain, heavy plain, and letterhead paper types.  
Do not remove the page until printing is finished.  
For ShortEdge binding, pages are bound along the short edge of the page (top edge for portrait,  
Warning—Potential Damage: Do not touch the duplex latch or latches while actively printing.  
left edge for landscape).  
For Windows users  
1 With a document open, click File > Print.  
2 Click Properties, Preferences, Options, or Setup.  
     
Printing  
24  
Apps list > Run > type control printers> OK  
Portrait  
Landscape  
In Windows 7 or earlier  
2
a
b
c
Click  
, or click Start and then click Run.  
1
1
In the Start Search or Run dialog, type control printers.  
2
Press Enter, or click OK.  
2 Doubleclick the printer icon.  
3 Cancel the print job:  
If you want to cancel a particular print job, then rightclick the document name, and then select  
10 Click Print.  
Cancel.  
If you want to cancel all print jobs in the queue, then click Printer > Cancel All Documents.  
Printing photos from a flash drive  
For Macintosh users  
1 Load photo paper.  
1 Click the printer icon on the Dock.  
2 Insert a flash drive or digital camera set to mass storage mode.  
The print queue dialog appears.  
2 Select the print job you want to cancel, and then delete it.  
Printing from a mobile device  
What is LexPrint?  
LexPrint is a free application that lets you print easily from your iPad, iPhone, or iPod touch using any  
Lexmark printer connected to the same wireless network. It lets you print Web pages, photos from the  
photo album, or photos you recently captured using the camera of your mobile device, depending on its  
features. You can also customize print settings from your mobile device.  
OK  
3 Use the up or down arrow button to select a photo printing option, and then press  
.
Select and Printallows you to choose a layout, the number of photos per page, paper  
settings, photo size, photo quality, and to sharpen the quality of graphics.  
Print Photosallows you to print all photos, selected photos by photo range, and print photos  
using predefined photo size templates.  
4 To adjust the print settings, press the up or down arrow button to scroll to the option you want to set,  
OK  
and then press the left or right arrow button to scroll to the setting you want. If necessary, press  
to make a selection.  
5 Press  
.
Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or  
storing.  
Depending on your Lexmark printer model, you may need to download the LexPrint Listener application  
from our Web site at www.lexmark.com/lexprint.  
Supported printers  
LexPrint enables your mobile device to communicate with Lexmark printers found on the same network.  
Canceling print jobs  
OK  
To cancel a print job from the printer control panel, press  
printer returns to the home screen.  
, and then press  
. Printing stops and the  
For select printer models that support Direct Image and Zeroconf or Bonjour, you can print directly  
from your mobile device to the printer without using LexPrint Listener. To check if your printer model  
supports these features, visit www.lexmark.com/lexprint.  
To cancel a print job from the computer, do the following:  
For other Lexmark printers, your mobile device can send print jobs to your printer as long as the printer  
software and LexPrint Listener are installed on the computer where the printer is connected.  
For Windows users  
1 Open the printers folder.  
Note: The application referred to as Rendezvous in Mac OS X version 10.2 is now called Bonjour by  
Apple Inc.  
In Windows 8  
From the Search charm, type run, and then navigate to:  
         
Copying  
25  
4 Press the left or right arrow button to select the number of copies.  
Copying  
5 From the Copy menu screen, press the up or down arrow button to scroll to the option you want to  
set, and then press the left or right arrow button to scroll to the setting you want. If necessary, press  
OK  
to make a selection.  
ADF  
Scanner glass  
6 Select the copy mode:  
Press  
to switch to color mode.  
Press  
to switch to blackandwhite mode.  
When you select color or blackonly printing, the light that corresponds to your choice comes on.  
7 Press  
.
Note: The selected copy settings are reset to the factory default after two minutes of printer inactivity.  
Making a twosided (duplex) copy automatically  
The automatic duplex unit supports A4and lettersize paper. If you need to make twosided copies using  
Use the ADF for multiplepage documents.  
other paper sizes, then see the instructions for making a twosided copy manually.  
Note: The ADF is available only in select printer  
models. If you purchased a printer without an ADF,  
then load original documents or photos on the  
scanner glass.  
Note: You cannot make twosided copies on envelopes, card stock, or photo paper.  
Use the scanner glass for single pages, small items  
(such as postcards or photos), transparencies, photo  
paper, or thin media (such as magazine clippings).  
1 Load paper.  
2 Load the original document faceup into the ADF or facedown on the scanner glass.  
3 From the printer control panel, navigate to:  
Tips for copying  
OK  
> Copy >  
> 2Sided Copies  
Make sure you load the original document faceup into the ADF or facedown at the placement corner  
4 Press the left or right arrow button to select a twosided copying option:  
of the scanner glass.  
If you are copying a onesided document, then press the arrow buttons to scroll to 1sided to  
When using the ADF, adjust the paper guide on the ADF to the width of the original document.  
2sided.  
When using the scanner glass, close the scanner cover, if possible, to avoid dark edges on the scanned  
image.  
If you are copying a two-sided document and using the scanner glass, then press the arrow buttons  
to scroll to 2sided to 2sided.  
If you want to specify the page orientation and layout of the original document and the copy, then  
Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as  
magazine clippings) into the ADF. Place these items on the scanner glass.  
OK  
press the arrow buttons to scroll to Advanced. Press  
then press until you reach the Copy menu screen.  
Notes:  
every time you make a selection, and  
Make sure the paper exit tray is fully extended.  
When the document to be copied is in place with the settings you want, press  
to start copying.  
For long-edged binding, pages are bound along the long edge of the page (left edge for portrait  
Making copies  
1 Load paper.  
orientation and top edge for landscape orientation).  
For short-edged binding, pages are bound along the short edge of the page (top edge for  
portrait orientation and left edge for landscape orientation).  
2 Load an original document faceup into the ADF or facedown on the scanner glass.  
5 Press  
, and then follow the instructions on the display.  
3 From the printer control panel, navigate to:  
OK  
> Copy >  
> Copies  
       
Copying  
26  
Canceling copy jobs  
OK  
To cancel a copy job, press  
, and then press  
.
Scanning stops and the printer returns to the previous menu.  
 
Scanning  
27  
3 Press the up or down arrow button to scroll to the scan option you want to set, and then press the  
Scanning  
left or right arrow button to scroll to the setting you want.  
OK  
Set the color, quality, original image size, and other scan options. If necessary, press  
you make a selection.  
each time  
ADF  
Scanner glass  
4 Press  
.
Scanning to a flash drive or memory card  
Notes:  
Some features are available only in select printer models.  
Make sure your flash drive or memory card is not writeprotected.  
1 Load the original document faceup into the ADF or facedown on the scanner glass.  
2 From the printer control panel navigate to:  
OK  
Use the ADF for multiplepage documents.  
> Scan >  
> Memory Device  
Note: The ADF is available only in select printer  
models. If you purchased a printer without an ADF,  
then load original documents or photos on the  
scanner glass.  
OK  
3 Insert the flash drive or memory card, and then press  
.
Use the scanner glass for single pages, small items  
(such as postcards or photos), transparencies, photo  
paper, or thin media (such as magazine clippings).  
Note: The printer reads only one memory device at a time.  
4 Press the up or down arrow button to scroll to the scan option you want to set, and then press the  
left or right arrow button to scroll to the setting you want.  
OK  
Set the color, quality, original image size, and other scan options. If necessary, press  
you make a selection.  
each time  
Tips for scanning  
Use the scanner glass when scanning twosided pages if your printer does not support duplex scanning  
or the ADF does not support the original document size.  
5 Press  
.
When using the ADF, adjust the paper guide on the ADF to the width of the original document.  
Follow the instructions on the printer display.  
When using the scanner glass, close the scanner cover, if possible, to avoid dark edges on the scanned  
image.  
Scanning directly to email using the printer software  
Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as  
magazine clippings) into the ADF. Place these items on the scanner glass.  
Make sure you have set up your email settings before proceeding. For more information, see the section  
on emailing in the User’s Guide.  
When the document to be scanned is in place with the settings you want, press  
to start scanning.  
For Windows users  
Scanning to a local computer  
1 Load the original document faceup into the ADF or facedown on the scanner glass.  
1 Load an original document faceup into the ADF or facedown on the scanner glass.  
2 From the computer, do the following:  
2 From the printer control panel, navigate to:  
In Windows 8  
OK  
OK  
> Scan >  
> Computer > USBConnected Computer >  
From the Search charm, type Printer Home, and then navigate to:  
The USBconnected computer will receive the scan by default.  
Printer Home > select your printer > Scan  
Note: Make sure the scan software is installed on the destination computer.  
         
Scanning  
In Windows 7 or earlier  
28  
In Windows 7 or earlier  
a
b
c
Click  
or Start.  
a
b
c
Click  
or Start.  
Click All Programs or Programs, and then select the printer program folder from the list.  
Click All Programs or Programs, and then select the printer program folder from the list.  
Navigate to:  
Navigate to:  
Printer Home > select your printer > Scan  
Printer Home > select your printer > Scan > PDF  
Scanning starts and the scan progress dialog appears.  
3 Select Email photo, Email document, or Email PDF.  
3 Save the document as a PDF.  
Note: You can select Email document only when an OCR application is stored on your computer.  
Scanning starts and the scan progress dialog appears. When the scan is finished, a new email message  
For Macintosh users  
is created with the scanned document automatically attached.  
1 Load an original document faceup into the ADF or facedown on the scanner glass.  
2 From the Finder, select Applications, and then launch the application you want to use.  
4 Compose your email message.  
Note: If your e-mail program does not open automatically, then you can scan the document to the  
computer, and then send it through e-mail as an attachment.  
Note: Use any application that supports your printer.  
3 From the list of devices, select your printer.  
For Macintosh users  
Note: For information on finding the list of devices, check the documentation that came with the  
application or search for Scanning an imagein the Search field of the Help menu.  
1 Load an original document faceup into the ADF or facedown on the scanner glass.  
2 From the Finder, select Applications, and then launch the application you want to use.  
4 Adjust the scan settings as needed.  
Note: Use any application that supports both your printer and an emailing option, such as Image  
Capture.  
?
If applicable, click  
on the preview dialog for more information.  
3 From the list of devices, select your printer.  
5 Set the application that supports the PDF format as the scan destination, and then start the scan job.  
Note: For information on finding the list of devices, check the documentation that came with the  
application, or search for Scanning an imagein the Search field of the Help menu.  
6 Save the document as a PDF.  
4 Adjust the scan settings as needed.  
Canceling scan jobs  
?
If applicable, click  
on the preview dialog for more information.  
Press  
on the printer control panel, or click Cancel on the computer screen.  
5 Set the email application as the scan destination, and then start the scan job.  
6 Compose your email message.  
Scanning to a PDF  
For Windows users  
1 Load an original document faceup into the ADF or facedown on the scanner glass.  
2 From the computer, do the following:  
In Windows 8  
From the Search charm, type Printer Home, and then navigate to:  
Printer Home > select your printer > Scan > PDF  
   
E-mailing  
29  
When using the scanner glass, close the scanner cover, if possible, to avoid dark edges on the scanned  
E-mailing  
image.  
Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as  
magazine clippings) into the ADF. Place these items on the scanner glass.  
Before you can send an e-mail, you must first configure the network connection and e-mail settings of  
your printer.  
To send an email, see “Scanning directly to email using the printer software” on page 27.  
Sending e-mail  
Setting up the e-mail function  
For Windows users  
ADF  
Scanner glass  
1 Run the Email Setup Wizard.  
In Windows 8  
From the Search charm, type Printer Home, and then navigate to:  
Apps list > Printer Home > select your printer > Settings > Set up the printer to email  
In Windows 7 or earlier  
a
b
c
Click  
or Start.  
Click All Programs or Programs, and then select the printer program folder from the list.  
Navigate to:  
Printer Home > select your printer > Settings > Set up the printer to email  
The Email Setup Wizard opens.  
Use the ADF for multiplepage documents.  
Note: The ADF is available only in select printer  
models. If you purchased a printer without an ADF,  
then load original documents or photos on the  
scanner glass.  
2 Follow the instructions on the computer screen.  
Use the scanner glass for single pages, small items  
(such as postcards or photos), transparencies, photo  
paper, or thin media (such as magazine clippings).  
For Macintosh users  
1 From the Finder, navigate to:  
Applications > select your printer folder > Printer Settings > Email  
Tips for emailing  
2 Follow the instructions on the computer screen, and then click Save Settings.  
Make sure to enter your email account information and set up the SMTP server before sending an  
email.  
Make sure the printer is connected to an Ethernet or wireless network before sending an email.  
If necessary, make sure the network is connected to the Internet for the printer to communicate with  
the SMTP server. If the printer cannot connect to the Internet, then contact your system support  
person.  
Canceling an email  
To cancel an email, press  
.
The printer supports only one active network connection (Ethernet or wireless) at a time.  
Add contacts to your address book. When sending an email, you can just select contacts from your  
address book instead of typing their email addresses repeatedly.  
Use the scanner glass when scanning twosided pages if your printer does not support duplex scanning  
or the ADF does not support the original document size.  
When using the ADF, adjust the paper guide on the ADF to the width of the original document.  
To easily retrieve a document after copying or scanning through the ADF, lift the ADF input tray.  
         
Setting up the printer to fax  
30  
To connect:  
Connect the cable from the wall jack to the port of the printer.  
Tips for this setup:  
Setting up the printer to fax  
CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ11)  
cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting  
this product to the public switched telephone network.  
You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer  
Off).  
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up  
this product or make any electrical or cabling connections, such as the power supply cord or  
telephone, during a lightning storm.  
If you want to receive faxes automatically (Auto Answer On), then set the printer to pick up on any  
number of rings that you want.  
Setup 2: Printer is sharing the line with an answering machine  
Connected to the same telephone wall jack  
Step 1: Connect the printer to the telephone line  
Check the scenarios below and follow the setup that is applicable to your telephone service.  
Scenario 1: Standard telephone line  
EXT  
Setup 1: Printer is connected to a dedicated fax line  
E
LIN  
EXT  
PHONE  
LINE  
E
LIN  
To connect:  
1 Connect the cable from the wall jack to the port of the printer.  
2 Remove the protective plug from the  
to the port.  
port of the printer, and then connect the answering machine  
       
Setting up the printer to fax  
31  
Connected to different wall jacks  
Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service  
EXT  
LINE  
EXT  
E
LIN  
PHONE  
LINE  
0 2  
To connect:  
Connect the cable from the wall jack to the port of the printer.  
Tips for this setup:  
If you have only one telephone number on your line, then you need to set the printer to receive faxes  
automatically (Auto Answer On).  
Set the printer to pick up calls two rings after the answering machine. For example, if the answering  
machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the  
answering machine picks up calls first and your voice calls are received. If the call is a fax, then the  
printer detects the fax signal on the line and takes over the call.  
To connect:  
1 Connect the cable from the wall jack to the port of the printer.  
If you subscribe to a distinctive ring service provided by your telephone company, then make sure that  
you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if  
you have set it to receive faxes automatically.  
2 Remove the protective plug from the  
port.  
port of the printer, and then connect the telephone to the  
Tips for this setup:  
This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service,  
then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not  
receive faxes even if you have set it to receive faxes automatically.  
If you have only one telephone number on your line, then you need to set the printer to receive faxes  
manually (Auto Answer Off).  
Setting up the printer to fax  
32  
When you answer the telephone and you hear fax tones, press *9* or the manual answer code on the  
telephone to receive the fax.  
To install a filter for the printer:  
1 Connect the line port of the DSL filter to the wall jack.  
You can also set the printer to receive faxes automatically (Auto Answer On), but you need to turn off  
the voice mail service when you are expecting a fax. This setting works best if you are using voice mail  
more often than fax.  
2 Connect a telephone cable from the port on the back of the printer to the phone port on the DSL  
filter.  
3 To continue using a computer for Internet access, connect the computer to the DSL HPN port on the  
DSL filter.  
Scenario 2: Digital Subscriber Line (DSL)  
4 To connect a telephone to the printer, remove the protective plug from the  
and then connect the telephone to the port.  
port of the printer  
Scenario 3: VoIP telephone service  
T
EX  
E
LIN  
EXT  
E
LIN  
A DigitalSubscriberLine splitsyourregulartelephone line into twochannels: voice and Internet. Telephone  
and fax signals travel through the voice channel, and Internet signals pass through the other channel. This  
way, you can use the same line for analog voice calls (including faxes) and digital Internet access.  
To minimize interference between the two channels and ensure a quality connection, you need to install  
a DSL filter for the analog devices (fax machine, telephone, answering machine) in your network.  
Interference causes noise and static on the telephone, failed and poor quality faxes for the printer, and  
slow Internet connection on your computer.  
To connect:  
1 Connect one end of a telephone cable to the port of the printer.  
   
Setting up the printer to fax  
33  
2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter.  
The port labeled Phone Line 2 or Fax Port is not always active. You may need to pay extra to your VoIP  
Scenario 4: Digital telephone service through a cable provider  
provider if you want to activate the second phone port.  
Setup 1: Printer is connected directly to a cable modem  
Follow this setup if you normally connect your telephone to a cable modem.  
3 Remove the protective plug from the  
port.  
port of the printer, and then connect the telephone to the  
Tips for this setup:  
To make sure that the phone port on the VoIP adapter is active, plug an analog telephone into the  
phone port, and then listen for a dial tone. If you hear a dial tone, then the port is active.  
If you need two phone ports for your devices but do not want to pay extra, then do not plug the printer  
into the second phone port. You can use a phone splitter. Plug the phone splitter into the Phone Line  
1 or Phone Port, and then plug the printer and telephone into the splitter.  
EXT  
E
LIN  
Make sure you use a phone splitter, not a line splitter. To make sure that you are using the correct  
splitter, plug an analog telephone into the splitter and then listen for a dial tone.  
To connect:  
1 Connect one end of a telephone cable to the port of the printer.  
2 Connect the other end of the cable to the portlabeled PhoneLine1 or Phone Porton the cable modem.  
The port labeled Phone Line 2 or Fax Port is not always active. You may need to pay extra to your  
cable provider if you want to activate the second phone port.  
3 Remove the protective plug from the  
port.  
port of the printer, and then connect the telephone to the  
Tips for this setup:  
To make sure that the phone port on the cable modem is active, plug an analog telephone into the  
phone port, and then listen for a dial tone. If you hear a dial tone, then the port is active.  
 
Setting up the printer to fax  
34  
If you need two phone ports for your devices but do not want to pay extra, then do not plug the printer  
into the second phone port. You can use a phone splitter. Plug the phone splitter into the Phone Line  
1 or Phone Port , and then plug the printer and telephone into the splitter.  
Scenario 5: Countryor regionspecific setup  
Different countries or regions have different types of telephone wall jacks. The standard wall jack adopted  
by most countries or regions is the Registered Jack-11 (RJ-11). You need to have an RJ11 plug, or a  
telephone cable that has an RJ11 connector, so you can connect a device to an RJ11 wall jack.  
Make sure you use a phone splitter, not a line splitter. To make sure that you are using the correct  
splitter, plug an analog telephone into the splitter and then listen for a dial tone.  
Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in  
the house  
Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to  
plug your devices into the cable modem. Your cable telephone service comes from the wall jacks.  
The fax ports on the back of the printer and the telephone cable that comes with the printer have RJ11  
connectors. If you have a different type of connector in your country or region, then you may need to use  
an RJ11 adapter.  
T
EX  
E
LIN  
To connect:  
1 Connect the cable from the wall jack to the port of the printer.  
2 Remove the protective plug from the  
port.  
port of the printer, and then connect the telephone to the  
 
Setting up the printer to fax  
35  
Notes:  
Connecting the printer to a nonRJ11 wall jack  
Do not remove the wrap plug from the  
The printer may not come with an RJ-11 adapter in your country or region.  
If the additional device (telephone or answering machine) has an RJ-11 connector, then you can remove  
the wrap plug and connect the device to the port of the printer.  
port of the printer.  
T
EX  
E
LIN  
T
EX  
E
LIN  
Connecting the printer in countries or regions that use serial connection  
In some countries or regions, you need to plug all devices into the wall jack. You cannot plug a telephone  
To connect:  
or answering machine into the  
port of the printer. This is called serial connection.  
1 Connect one end of a telephone cable to the port of the printer.  
2 Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall  
Austria  
Germany  
Ireland  
Italy  
Portugal  
Spain  
jack.  
Belgium  
Denmark  
3 If you want to connect another device (telephone or answering machine) to the same wall jack, and  
if the device has a nonRJ 11 connector, then connect it directly to the wall jack.  
Sweden  
Setting up the printer to fax  
36  
To connect:  
Connect the cable from the wall jack to the port of the printer.  
France  
Finland  
Netherlands  
Norway  
Switzerland  
United Kingdom  
Connecting the printer to a wall jack in Germany  
Warning—Potential Damage: If your country or region is on the list, then do not remove the wrap plug  
from the port of the printer. It is necessary for the proper functioning of the devices on the  
telephone line.  
The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering  
machines. The F port is for telephones.  
N F N  
T
EX  
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LIN  
Setting up the printer to fax  
37  
Connect the printer to any of the N ports.  
If you hear a dial tone, then the telephone line and the wall jack are working.  
Make sure the printer is properly connected to the telephone line  
1 While the printer is connected to a telephone line through the port on the back of the printer, plug  
an analog telephone into the  
port of the printer.  
T
EX  
E
LIN  
2 Listen for a dial tone.  
If you hear a dial tone, then the printer is properly connected to the telephone line.  
If you do not hear a dial tone, then review Step 1 or see the “Fax troubleshooting checklist” on page  
47.  
Step 3: Set your fax name and fax number  
Your user information includes your name or your company name, your fax number (your fax number is  
your telephone number, unless you have a dedicated fax telephone line), and the time and date on your  
fax machine when a transmission is made. This information appears in the header and footer of the faxes  
that you send.  
In some countries, you cannot send a fax without this information. Some fax machines also block faxes  
without sender information, so make sure that you enter this information in your printer.  
N
F
N
PHONE  
LINE  
1 From the printer control panel, navigate to:  
OK  
OK  
OK  
OK  
> Setup >  
> Fax Setup >  
> Dialing and Sending >  
> Fax Name >  
OK  
2 Enter your name or your company name, and then press  
To change a character, press the left arrow button.  
To add a space, press the number 0.  
.
OK  
To connect:  
3 Press the arrow buttons to scroll to Fax Number, and then press  
.
OK  
1 Connect one end of a telephone cable to the port of the printer.  
4 Enter your fax number or your telephone number, and then press  
.
2 Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to an N port.  
3 If you want to connect a telephone and answering machine to the same wall jack, then connect the  
devices as shown.  
Step 4: Set the printer to receive faxes automatically or  
manually  
If the printer is connected to a dedicated fax line or sharing the line with an answering machine, then you  
can set the printer to receive faxes automatically. If the printer is sharing the line with a telephone  
subscribed to voice mail service, then set the printer to receive faxes manually.  
Step 2: Check the dial tone  
A dial tone lets you know if the telephone line is working or if the printer is properly connected to the  
telephone line.  
1 From the printer control panel, navigate to:  
OK  
OK  
OK  
OK  
> Setup >  
> Fax Setup >  
> Ringing and Answering >  
> Auto Answer >  
Make sure the telephone line and the wall jack are working  
1 Plug an analog telephone into the wall jack.  
OK  
2 Press the arrow buttons to scroll to the setting you want, and then press  
.
2 Listen for a dial tone through the telephone handset.  
     
Setting up the printer to fax  
38  
Note: In some models, entries 1–89 are for individual contacts and entries 90–99 are for fax groups.  
Enter the number before entering the contact name and fax number of the contact.  
Step 5: Set the number of rings  
If you set Auto Answer to On in Step 4, then do the following. If you set Auto Answer to Off, then proceed  
to Step 6.  
Using the fax software  
If you are connecting the printer to a computer, then you can also create a contact list using the fax  
software.  
If you subscribe to Distinctive Ring  
Setting the correct ring is important if you subscribe to the Distinctive Ring Pattern Detection (DPRD)  
feature offered by telephone companies. This feature allows you to have multiple telephone numbers on  
one telephone line. Each telephone number has a designated ring pattern (All Rings, Single Ring Only,  
Double Ring Only, Triple Ring Only, Single or Double Rings Only, Single or Triple Rings Only, Double or  
Triple Rings Only). The different ring patterns let you know which telephone number was dialed and which  
device you should use to answer the call.  
For Windows users  
1 Open the Contacts tab of the Printer Setup Utility.  
In Windows 8  
From the Search charm, type printer home, and then navigate to:  
Assign one of your telephone numbers to the printer as the fax number, and then set the printer to answer  
the ring pattern of that number. If the pattern is set incorrectly, then the printer rings, but it never receives  
the fax.  
Apps list > Printer Home > select your printer > Fax > Edit contact list  
In Windows 7 or earlier  
1 From the printer control panel, navigate to:  
a
b
c
Click  
or Start.  
OK  
OK  
OK  
OK  
> Setup >  
> Fax Setup >  
> Ringing and Answering >  
> Ring Pattern >  
Click All Programs or Programs, and then select the printer program folder from the list.  
Navigate to:  
OK  
2 Press the arrow buttons to scroll to the ring pattern you want, and then press  
.
Printer Home > select your printer > Fax > Edit contact list  
If you do not subscribe to Distinctive Ring  
The Contacts tab of the Printer Setup Utility opens.  
2 Click Select from phone book.  
If the printer is sharing the line with other devices, then set the printer to pick up on the greater number  
of rings. If the printer is connected to a dedicated fax line, then you can choose any number of rings that  
you want.  
3 From the Phone Book field, select a phone book.  
4 Select the contact that you want to add, and then click Add to or change list to import the contact.  
1 From the printer control panel, navigate to:  
Note: To add contacts, you need to import contacts from the phone books on your computer that  
are supported by the fax software. In addition to the software Address Book, you may also have  
phone books of the mail clients installed on your computer, such as Microsoft Outlook.  
OK  
OK  
OK  
OK  
> Setup >  
> Fax Setup >  
> Ringing and Answering >  
> Pick Up On >  
2 Select the number of rings that you want, and then save the setting.  
5 Click OK.  
Step 6: Create a contact list  
For Macintosh users  
1 From the Finder, navigate to:  
Using the printer control panel  
Applications > select your printer folder  
1 From the printer control panel, navigate to:  
2 Doubleclick Printer Settings.  
Touchscreen models Nontouchscreen models  
3 Click the Contacts tab.  
OK  
OK  
OK  
To add contacts, click the Individuals tab.  
To add fax groups, click the Groups tab.  
> Address Book  
> Setup >  
> Fax Setup >  
> Address Book >  
2 Use the menus to add a contact or a fax group. You can add up to 89 contacts and 10 fax groups.  
To change a character, press the left arrow button.  
?
For more information on the fax software, click Help or  
.
To add a space, press the number 0.  
   
Faxing  
39  
Sending faxes using the computer  
Faxing  
For Windows users  
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up  
this product or make any electrical or cabling connections, such as the fax feature, power cord, or  
telephone, during a lightning storm.  
1 With a document open, click File > Print.  
2 Make sure the appropriate printer is selected, and then click Properties, Preferences, Options, or  
Setup.  
3 Click the Fax tab, and then make sure Enable Fax is selected.  
Sending faxes  
4 Enter the recipient fax number or numbers in the “Fax number(s)” field.  
You can enter fax numbers manually or by using the Phone Book feature.  
Tips for sending faxes  
Make sure the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working  
if you hear a dial tone.  
5 If necessary, enter a prefix in the Dialing Prefix dialog.  
6 Select the appropriate paper size and page orientation.  
Make sure the paper exit tray is fully extended and the tray extension is flipped out.  
Depending on your printer model, use the ADF when scanning twosided (duplex) pages.  
To easily retrieve a document after copying or scanning, lift the ADF input tray.  
When using the ADF, adjust the paper guide on the ADF to the width of the original document.  
7 Select Include Cover Page with Fax, and enter the appropriate information if you want to include a  
cover page with the fax.  
8 Click OK.  
For Macintosh users  
When using the scanner glass, close the scanner cover, if possible, to avoid dark edges on the scanned  
image.  
1 With a document open, choose File > Print.  
2 From the Printer popup menu, select the fax version of your printer.  
Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as  
magazine clippings) into the ADF. Place these items on the scanner glass.  
Note: In order to see the fax options on the Print dialog, you must use the fax driver for your  
printer. If the fax version of the printer is not on the list, then choose Add a printer, and then  
choose the fax version of the printer.  
When the document to be faxed is in place with the settings you want, press  
to send the fax.  
Sending faxes using the printer control panel  
3 Enter the name and number of the recipient.  
4 Click Fax.  
1 From the printer control panel, navigate to:  
> Fax  
2 Enter a fax number, or press Address Book to select a number from the Speed Dial or Group Dial list.  
Receiving faxes  
OK  
3 If you want to send a fax to a single recipient, then press  
.
If you want to send a fax to a group of numbers (broadcast fax), then press the left or right arrow  
Tips for receiving faxes  
When receiving faxes:  
OK  
button to enter another number, and then press  
. Repeat this step to add more numbers.  
4 Press the Color/Black button to select a color or blackandwhite fax.  
5 Press to start the fax job.  
Make sure that the printer is on and connected to a working telephone, DSL, or VoIP line. The line is  
working if you hear a dial tone.  
If you set the printer to receive faxes manually (Auto Answer Off), then make sure that the ringer  
volume is not set to Off.  
Warning—Potential Damage: Do not touch the cables or the and  
fax.  
ports while actively sending a  
If you have set the printer to receive faxes automatically (Auto Answer On), then load paper in the  
printer.  
Tip:  
You can send a broadcast fax to up to 30 recipients.  
             
Faxing  
40  
Receiving faxes automatically  
Make sure that the telephone is plugged into the  
port on the back of the printer and that the  
printer is connected to the wall jack through the port.  
1 Make sure that Auto Answer is on:  
From the printer control panel, navigate to:  
OK  
OK  
OK  
OK  
OK  
> Setup >  
> Fax Setup >  
> Ringing and Answering >  
> Auto Answer >  
> On >  
2 Set the number of rings before the printer picks up incoming faxes:  
OK  
a
b
Press the arrow buttons to scroll to Pick Up On, and then press  
.
OK  
Press the arrow buttons to scroll to the number of rings that you want, and then press  
the setting.  
to save  
When the number of rings you set is detected, the printer automatically receives the incoming fax.  
Warning—Potential Damage: Do not touch the cables or the and  
ports while actively receiving  
a fax.  
Tips:  
If the printer is sharing the line with other analog devices (telephone, answering machine), then set  
the printer to pick up calls two rings after the answering machine. For example, if the answering  
machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the  
answering machine picks up calls first and your voice calls are received. If the call is a fax, then the  
printer detects the fax signal on the line and takes over the call. If the printer is on a dedicated fax line,  
then you may set the printer to pick up on any number of rings.  
If you have multiple numbers on a single line, or if you subscribe to a distinctive ring service provided  
by your telephone company, then make sure that you set the correct ring pattern for the printer.  
Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically.  
Receiving faxes manually  
1 Turn off Auto Answer:  
From the printer control panel, navigate to:  
OK  
OK  
OK  
OK  
> Setup>  
> Fax Setup >  
> Ringing and Answering >  
> Auto Answer >  
> Off >  
OK  
2 When the telephone rings and you hear fax tones when you pick up the handset, press  
printer or *9* on the telephone attached to the printer.  
on the  
Warning—Potential Damage: Do not touch the cables or the and  
ports while actively receiving  
a fax.  
Tips:  
The default code for answering faxes manually is *9*, but for increased security, you can change it to  
a number that only you know. You can enter up to 7 characters for your code. The valid characters are  
the digits 0–9 and the characters # and *.  
   
Wireless networking  
41  
Change the wireless settings after installation.  
Wireless networking  
Install the printer on additional network computers.  
Notes:  
Information you will need to set up the printer on a  
wireless network  
To set up the printer for wireless printing, you need to know:  
The name of your wireless network, which is also known as the SSID (Service Set Identifier)  
If encryption was used to secure your network  
This program is applicable only in select printer models.  
Make sure the printer is turned on.  
Make sure the wireless network adapter installed in your printer is attached and working properly.  
Do not connect the installation or network cables until prompted to do so by the setup software.  
Installing the Wireless Setup Utility (Windows only)  
The security key (either a WEP key or WPA/WPA2 passphrase)  
1 Obtain a copy of the software installer package.  
To find the WPA/WPA2 passphrase for the wireless network, see the documentation that came with  
the access point, see the Web page associated with the access point, or consult your system support  
person.  
From the Software and Documentation CD that came with your printer  
From our Web site:  
If your access point is using WEP security, then the WEP key should be:  
Go to http://support.lexmark.com, and then navigate to:  
SUPPORT & DOWNLOAD > select your printer > select your operating system  
Exactly 10 or 26 hexadecimal characters  
or  
2 Double-click the software installer package.  
Exactly 5 or 13 ASCII characters  
Wait for the installation dialog to appear.  
If you are using a Software and Documentation CD and the installation dialog does not appear, then  
do the following:  
If your access point is using WPA or WPA2 security, then the WPA/WPA2 passphrase should be:  
Exactly 64 hexadecimal characters  
or  
In Windows 8  
From 8 to 63 ASCII characters  
From the Search charm, type run, and then navigate to:  
Apps list > Run> type D:\setup.exe> OK  
Notes:  
In Windows 7 or earlier  
Hexadecimal characters are A–F, a–f, and 0–9.  
a
b
c
Click  
, or click Start and then click Run.  
ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a  
WPA/WPA2 passphrase are casesensitive.  
In the Start Search or Run dialog, type D:\setup.exe.  
If your wireless network is not using security, then you will not have a security key.  
Press Enter, or click OK.  
Note: If you do not know the SSID of the network that your computer is connected to, then launch the  
wireless utility of the computer network adapter and look for the network name. If you cannot find the  
SSID or the security information for your network, then see the documentation that came with the  
access point, or contact your system support person.  
Note: Dis the letter of your CD or DVD drive.  
3 Click Install, and then follow the instructions on the computer screen.  
4 From the Available Software dialog, select Wireless Setup Utility.  
Notes:  
Installing the printer on a wireless network  
Wireless Setup Utility is selected by default.  
If you want to install only the Wireless Setup Utility, then clear the other selected additional  
software.  
Using the Wireless Setup Utility (Windows only)  
5 Click Continue, and then follow the instructions on the computer screen.  
The Wireless Setup Utility lets you:  
Configure the printer to join an existing wireless network.  
Add a printer to an existing ad hoc network.  
         
Wireless networking  
42  
Launching the Wireless Setup Utility  
?
Note: If you encounter problems while running the application, then click  
.
1 Do the following:  
In Windows 8  
What is WiFi Protected Setup?  
From the Search charm, type wireless setup utility, and then navigate to:  
WiFi Protected Setup (WPS) is a simple and secure configuration that allows you to establish a wireless  
home network and enable network security without requiring prior knowledge of WiFi technology. It is  
no longer necessary to configure the network name (SSID) and WEP key or WPA passphrase for network  
devices.  
Apps list > Wireless Setup Utility  
In Windows 7 or earlier  
a
b
c
Click  
or Start.  
Note: WPS supports only networks that communicate through access points (wireless routers).  
Click All Programs or Programs.  
Select the printer program folder from the list, and then select Wireless Setup Utility.  
The printer supports the following methods in connecting to a wireless network:  
Personal Identification Number (PIN)—A PIN on the printer is entered into the wireless settings of the  
access point.  
2 Follow the instructions on the computer screen.  
Push Button Configuration (PBC)—Buttons on both the printer and the access point are pushed within  
a given period of time.  
Using the Wireless Setup Assistant (Macintosh only)  
The Wireless Setup Assistant lets you:  
Look for any of these identifier marks to check if your access point is WPS certified:  
Configure the printer to join an existing wireless network.  
Add a printer to an existing ad hoc network.  
Change the wireless settings after installation.  
Install the printer on additional network computers.  
Notes:  
This application is applicable only in select printer models.  
You can find these WPS logos on the side, back, or top of your access point.  
Make sure the printer is turned on.  
Make sure the wireless network adapter installed in your printer is attached and working properly.  
Do not connect the installation or network cables until prompted to do so by the setup software.  
For more information on accessing the wireless settings and determining the WPS capability of your access  
point, see the documentation that came with the access point or contact your system support person.  
Make sure that you are using the latest version of the Wireless Setup Assistant application. For  
more information, visit www.lexmark.com.  
Configuring WiFi Protected Setup manually  
Note: Make sure your access point (wireless router) is WiFi Protected Setup (WPS) certified. For more  
Installing the Wireless Setup Assistant (Macintosh only)  
information, see the User’s Guide.  
1 Download the latest version of the Wireless Setup Assistant application from  
If your printer or device has not yet been configured for wireless connection and you want to configure  
it using WPS, then push the WPS button on the wireless router. Wait for the printer control panel to display  
amessageto beginWPS configuration. Theremightbeashort delay before the messageappears. Ifnothing  
happens after 30 seconds, then do one of the following:  
2 Doubleclick the downloaded software installer package.  
3 Follow the instructions on the computer screen.  
USE THE PUSH BUTTON CONFIGURATION (PBC) METHOD  
Launching the Wireless Setup Assistant  
1 From the printer control panel, navigate to:  
1 From the Finder, navigate to:  
OK  
OK  
OK  
> Setup >  
> Network Setup >  
> Wireless 802.11b/g/n >  
> Network Connection  
Applications > select your printer folder  
OK  
OK  
OK  
OK  
Setup >  
> Wireless >  
> WiFi Protected Setup >  
> WPS PBC Mode >  
2 Doubleclick Wireless Setup Assistant, and then follow the instructions on the computer screen.  
           
Wireless networking  
43  
2 Follow the instructions on the printer display.  
USE THE PERSONAL IDENTIFICATION NUMBER (PIN) METHOD  
1 From the printer control panel, navigate to:  
OK  
OK  
OK  
> Setup >  
> Network Setup >  
> Wireless 802.11b/g/n >  
> Network Connection  
OK  
OK  
OK  
OK  
Setup >  
> Wireless >  
> WiFi Protected Setup >  
> WPS PIN Mode >  
2 Follow the instructions on the printer display.  
Troubleshooting  
44  
Installation screen did not appear during installation  
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:  
Troubleshooting  
For Windows users  
Before you troubleshoot  
Use this checklist to solve most printer problems:  
1 Doubleclick the software installer package.  
Wait for the installation dialog to appear.  
Make sure the power cord is plugged into the printer and into a properly grounded, working electrical  
outlet.  
If you are using a Software and Documentation CD and the installation dialog does not appear, then  
do the following:  
Make sure the printer is turned on.  
In Windows 8  
Make sure the printer is securely connected to the computer, print server, or network access point.  
Check the printer for error messages, and resolve any errors.  
Check for paper jam messages, and clear any jams.  
From the Search charm, type run, and then navigate to:  
Apps list > Run > type D:\setup.exe> OK.  
Check the ink cartridges, and install new cartridges if necessary.  
Turn the printer off, wait about 10 seconds, and then turn the printer back on.  
In Windows 7 or earlier  
a
b
c
Click  
or click Start, and then click Run.  
In the Start Search or Run dialog, type D:\setup.exe.  
Note: Make sure the printer is not in Sleep mode. Press and hold  
for three seconds to turn off  
Press Enter, or click OK.  
the printer.  
Note: Dis the letter of your CD or DVD drive.  
If Troubleshooting does not solve your problem  
2 Click Install, and then follow the instructions on the computer screen.  
Visit our Web site at http://support.lexmark.com to find the following:  
Knowledgebase articles with the latest information and troubleshooting for your printer  
Live online technical support  
For Macintosh users  
1 From the Finder desktop, click the CD icon.  
2 Double-click the software installer package, and then follow the instructions on the computer screen.  
Contact numbers for telephone technical support  
Incorrect language appears on the display  
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the  
following:  
Setup troubleshooting  
“Installation screen did not appear during installation” on page 44  
“Incorrect language appears on the display” on page 44  
“Software did not install” on page 45  
CHANGE THE LANGUAGE USING THE PRINTER MENUS  
“Print job does not print or is missing pages” on page 45  
“Printer is printing blank pages” on page 46  
1 From the printer control panel, navigate to:  
OK  
OK  
OK  
> Setup >  
2 Press the up or down arrow button to scroll to the language you want, and then press  
3 To confirm the setting, press the left or right arrow button to scroll to Yes, and then press  
> Device Setup >  
> Language >  
“Printer is busy or does not respond” on page 46  
“Cannot delete documents from the print queue” on page 46  
“Cannot print through USB” on page 46  
OK  
.
OK  
.
         
Troubleshooting  
45  
3 Close the printer.  
Software did not install  
If you encountered problems while installing, or if your printer does not appear in the list in the printers  
folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.  
SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB  
Note: This solution applies to Macintosh users only.  
Before you reinstall the software, do the following:  
1 With a document open, choose File > Print.  
MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS  
TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE  
2 From the printer pop-up menu, choose your printer, and then click Print.  
If your printer does not appear in the Printer list, then choose Add Printer. From the list of printers  
in the Default tab, select your printer, and then click Add.  
If your printer does not appear in the list, then try either of the following:  
For a USB-connected printer, remove and then reconnect the USB cable.  
For a printer that is wirelessly connected, see the Wireless troubleshooting section.  
CHECK THE USB CONNECTION  
1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.  
2 Firmly plug the square end of the USB cable into the back of the printer.  
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.  
MAKE SURE THE PRINT JOB IS NOT PAUSED  
The USB port is marked with  
.
MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER  
Note: If you continue to have problems, then try another USB port on the computer. You may have  
connected to a defective port.  
RECONNECT THE PRINTER POWER SUPPLY  
1 Turn off the printer.  
RECONNECT THE PRINTER POWER SUPPLY  
Note: Make sure the printer is not in Sleep mode. Press and hold  
the printer.  
for three seconds to turn off  
1 Turn off the printer.  
Note: Make sure the printer is not in Sleep mode. Press and hold  
the printer.  
for three seconds to turn off  
2 Unplug the power cord from the wall outlet, and then pull out the power cord from the power  
supply.  
2 Unplug the power cord from the wall outlet, and then pull out the power cord from the power  
supply.  
3 After one minute, reconnect the power cord into the power supply, and then plug the power cord  
into the wall outlet.  
3 After one minute, reconnect the power cord into the power supply, and then plug the power cord  
into the wall outlet.  
4 Turn on the printer.  
4 Turn on the printer.  
REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER  
CHECK THE USB CONNECTION  
Print job does not print or is missing pages  
1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.  
2 Firmly plug the square end of the USB cable into the back of the printer.  
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.  
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the  
following:  
MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY  
The USB port is marked with  
.
1 Turn the printer on, and then open the printer.  
Note: If you continue to have problems, then try another USB port on the computer. You may have  
connected to a defective port.  
2 Make sure the cartridges are inserted correctly.  
The cartridges should click firmly into the matching color slot of the printhead.  
   
Troubleshooting  
46  
for three seconds to turn off  
REMOVE AND REINSTALL THE PRINTER SOFTWARE  
Note: Make sure the printer is not in Sleep mode. Press and hold  
the printer.  
2 Unplug the power cord from the wall outlet, and then pull out the power cord from the power  
supply.  
Printer is printing blank pages  
Blank pages may be caused by improperly installed ink cartridges.  
3 After one minute, reconnect the power cord into the power supply, and then plug the power cord  
into the wall outlet.  
REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD  
4 Turn on the printer.  
1 Reinstall the ink cartridges, see “Replacing ink cartridges” on page 17 for more information.  
If the cartridges do not seem to fit, then make sure the printhead is properly seated, and then try  
installing the cartridges again.  
Cannot delete documents from the print queue  
If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the  
computer and printer may not be communicating.  
2 Load plain, unmarked paper.  
3 From the printer control panel, navigate to:  
OK  
OK  
RESTART THE COMPUTER AND TRY AGAIN  
> Setup >  
> Maintenance >  
OK  
4 Press the up or down arrow button to scroll to Deep Clean Printhead, and then press  
.
REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER  
A cleaning page prints.  
5 Load plain, unmarked paper.  
Cannot print through USB  
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the  
following:  
6 From the Maintenance menu screen, press the up or down arrow button to scroll to Align  
OK  
Printer, and then press  
.
An alignment page prints.  
CHECK THE USB CONNECTION  
Note: Do not remove the alignment page until printing is finished.  
1 Check the USB cable for any damage. If the cable is damaged, then use a new one.  
2 Firmly plug the square end of the USB cable into the back of the printer.  
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.  
Printer is busy or does not respond  
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the  
following:  
The USB port is marked with  
.
MAKE SURE THE PRINTER IS NOT IN SLEEP MODE  
Note: If you continue to have problems, then try another USB port on the computer. You may have  
connected to a defective port.  
If the power light is blinking on and off slowly, then the printer is in Sleep mode. Press  
the printer.  
to wake up  
MAKE SURE THE USB PORT IS ENABLED IN WINDOWS  
If the printer will not come out of Sleep mode, then reset the power:  
1 Unplug the power cord from the wall outlet, and then wait 10 seconds.  
2 Insert the power cord into the wall outlet, and then turn on the printer.  
1 Run the Device Manager.  
In Windows 8  
From the Search charm, type run, and then navigate to:  
If this problem persists, then check our Web site for updates for your printer software or firmware.  
Apps list > Run > type devmgmt.msc> OK  
In Windows 7 or earlier  
RECONNECT THE PRINTER POWER SUPPLY  
a
Click  
, or click Start and then click Run.  
1 Turn off the printer.  
       
Troubleshooting  
47  
b
c
In the Start Search or Run dialog, type devmgmt.msc.  
Press Enter, or click OK.  
If the printer is connected to a Digital Subscriber Line, then make sure you are using a DSL filter for  
the printer.  
If the printer isconnected to a VoIP adapter or cable modem, then make sure thatthe printeris plugged  
into the first phone port.  
The Device Manager opens.  
2 Click the plus sign (+) beside Universal Serial Bus controllers.  
If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.  
If you are using a splitter, then make sure that you are using a phone splitter. Do not use a line splitter.  
For more information, see the computer documentation.  
Cannot send faxes  
If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:  
REMOVE AND REINSTALL THE PRINTER SOFTWARE  
MAKE SURE THAT YOU HAVE REGISTERED YOUR USER INFORMATION IN THE PRINTER  
If you did not enter your user information during initial setup, then enter your fax name and fax number.  
In some countries, you cannot send a fax without entering your fax name or company name. Some fax  
machines also block unknown faxes or faxes without sender information.  
Fax troubleshooting  
“Fax troubleshooting checklist” on page 47  
“Cannot send faxes” on page 47  
“Cannot receive faxes” on page 48  
“Cannot run the fax software” on page 48  
DECREASE THE TRANSMISSION SPEED OF THE FAX MODEM  
The modem of the printer can transmit data at 33,600 bps. This is the maximum speed at which the  
printer can send and receive faxes. It is not necessary, however, to set the modem to its fastest  
transmission capability. The speed of the modem of the receiving fax machine must match or be greater  
than the speed at which you are sending your fax. Otherwise, your fax will not be received.  
Fax troubleshooting checklist  
If you encounter problems sending and receiving faxes, then check the connection first:  
1 From the printer control panel, navigate to:  
1 Check for a dial tone on the telephone line by plugging an analog telephone into the wall jack, DSL  
filter, VoIP device, or cable modem where you connected the printer. Make sure you plug the  
telephone into the same port.  
OK  
OK  
OK  
OK  
> Setup >  
> Fax Setup >  
> Dialing and Sending >  
> Max Send Speed >  
OK  
2 Select a sending speed, and then press  
.
If you do not hear a dial tone, then contact your line provider.  
2 While the printer is connected to the telephone line, check for a dial tone by plugging an analog  
ENABLE ERROR CORRECTION  
telephone into the  
port of the printer.  
Errors and blurs may appear in the faxed document if there is too much noise on the line. This option  
enables the printer to transmit the bad blocks of data again and correct the errors. When a fax has too  
many errors, the fax may be rejected by the receiving fax machine.  
If you do not hear a dial tone, then use the checklist below. Listen for a dial tone after checking each  
item.  
If you hear a dial tone but still have problems sending and receiving faxes, then see the other topics  
in this section.  
1 From the printer control panel, navigate to:  
OK  
OK  
OK  
OK  
> Setup >  
> Fax Setup >  
> Dialing and Sending >  
> Error Correction >  
Connection checklist  
2 Check to see if error correction is set to On.  
Make sure that the printer and other devices on the line (if applicable) are set up and configured  
correctly according to your setup scenario.  
OK  
If it is not set to On, then press the arrow buttons to select On, and then press  
.
Make sure that the cables are connected to the correct ports.  
Make sure that the cables are securely plugged in.  
ENABLE AUTOMATIC FAX CONVERSION  
If the receiving fax machine does not support color fax, then this option automatically converts the  
outgoing color fax to black and white. It also automatically reduces the resolution of the fax to a  
resolution that the receiving machine can support.  
Check the cable connections for the following hardware, if applicable:  
Power supply Answering machine Cable modem Splitter  
Telephone  
VoIP adapter  
DSL filter  
RJ11 adapter  
1 From the printer control panel, navigate to:  
   
Troubleshooting  
48  
OK  
OK  
OK  
OK  
MAKE SURE THAT THE PRINTER MEMORY IS NOT FULL  
> Setup >  
> Fax Setup >  
> Dialing and Sending >  
> Auto Fax Convert >  
2 Check to see if automatic fax conversion is set to On.  
The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out  
of ink or runs out of paper while receiving the fax, then the printer saves the fax so you can print it  
later. However, if the printer memory is full, then the printer may not be able to receive more incoming  
faxes. An error message appears on the display when the printer memory is full. Resolve the error to  
free up space in the printer memory.  
OK  
If it is not set to On, then press the arrow buttons to select On, and then press  
.
MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT  
The dialing prefix is the number or series of numbers that you press before you can dial the actual fax  
number or telephone number. If the printer is in an office setting or in a private branch exchange, this  
can be a specific number that you need to press so you can make a call outside the office.  
MAKE SURE THAT FAX FORWARDING IS DISABLED  
1 From the printer control panel, navigate to:  
Make sure that the dial prefix entered in the printer is correct for your network.  
OK  
OK  
OK  
OK  
> Setup >  
> Fax Setup >  
> Ringing and Answering >  
> Fax Forward >  
1 From the printer control panel, navigate to:  
OK  
2 Press the arrow buttons to scroll to Off, and then press  
.
OK  
OK  
OK  
OK  
> Setup >  
> Fax Setup >  
> Dialing and Sending >  
> Dial Prefix >  
2 Press the arrow buttons to create or modify the prefix.  
INCREASE THE RINGER VOLUME  
OK  
If you set the printer to receive faxes manually (Auto Answer Off), then increase the ringer volume.  
3 If the prefix is not correct, enter the correct prefix, and then press  
.
MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE  
If you set the printer to receive faxes manually (Auto Answer Off), then you need to press the correct  
code when a fax comes in so that the printer can receive it.  
Cannot receive faxes  
If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:  
1 From the printer control panel, navigate to:  
MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP  
OK  
OK  
OK  
OK  
> Setup >  
> Fax Setup >  
> Ringing and Answering >  
> Manual Pickup Code >  
The fax settings depend on whether the printer is connected to its own fax line or shares the line with  
other devices.  
2 Copy the manual answer code that appears on the display.  
If the printer issharingthetelephone line with an answering machine, then make sure that the following  
are set:  
Note: To increase the security, you can change your manual pickup code to a number that only you  
know. You can enter up to 7 characters for your code. The valid characters are the digits 0–9 and the  
characters # and *.  
Auto Answer is On.  
The printer picks up on a greater number of rings than the answering machine.  
The printer picks up on the correct distinctive ring (if you subscribe to a distinctive ring service).  
Cannot run the fax software  
The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the  
fax settings in the fax software.  
If the printer is sharing the telephone line with a telephone subscribed to voice mail, then make sure  
that the following are set:  
Auto Answer is Off (if you have only one number on the telephone line).  
The printer picks up on the correct distinctive ring (if you subscribe to a distinctive ring service).  
MAKE SURE A FAX DRIVER IS INSTALLED  
The fax option is available for use only with the PostScript driver or the Universal Fax Driver. For  
information on installing these drivers, see the Software and Documentation CD.  
MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT  
The printer is an analog device. If you are using a PBX system, then make sure that the printer is  
connected to an analog port on the PBX. You may need a digital line converter that converts digital  
signals into analog signals.  
MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE  
You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a  
VoIP adapter, or a cable modem) before you can open the fax software and configure the fax settings.  
   
Troubleshooting  
49  
Printing a network setup page  
A network setup page lists the configuration settings of the printer, including the IP address and MAC  
Wireless network troubleshooting  
If you are having trouble setting up your printer on a network, print a network setup page, and then see  
address of the printer.  
the comprehensive User's Guide available on the Software Installation CD.  
1 Load plain paper.  
Also, make sure to check the network indicator lights to verify the connection status of the printer. For  
more information on the location of the network indicator lights, see“Using the printer control panel” on  
page 15.  
2 From the printer control panel, navigate to:  
OK  
OK  
OK  
> Setup >  
> Network Setup >  
> Print Network Setup Page >  
Wireless troubleshooting checklist  
Locating IP addresses  
Before beginning to troubleshoot the wireless printer, verify the following:  
The printer, the computer, and the access point (wireless router) are all plugged in and turned on.  
The wireless network is working properly.  
For Windows users  
1 Open the command window.  
Try accessing other computers on your wireless network.  
In Windows 8  
If your network has Internet access, then try connecting to the Internet over a wireless connection.  
Your SSID is correct.  
From the Search charm, type run, and then navigate to:  
Apps list > Run > type cmd> OK  
Print a network setup page to verify the SSID the printer is using.  
If you are not sure if your SSID is correct, then run the wireless setup again.  
Your WEP key or WPA passphrase is correct (if your network is secure).  
Log on to the access point and check the security settings.  
In Windows 7 or earlier  
a
b
c
Click  
, or click Start and then click Run.  
In the Start Search or Run dialog, type cmd.  
A security key is like a password. All devices on the same wireless network using WEP, WPA, or WPA2  
share the same security key.  
Press Enter, or click OK.  
2 Type ipconfig, and then select Go or Enter.  
If you are not sure if your security information is correct, then run the wireless setup again.  
The IP address appears as four sets of numbers separated by periods, such as 123.23.123.123.  
The printer and the computer are within the range of the wireless network.  
For most networks, the printer and the computer should be within 100 feet (30 meters) of the access  
point (wireless router).  
For Macintosh users  
1 From the Apple menu, navigate to:  
The WiFi indicator is green and successfully connected.  
The printer driver is installed on the computer from which you are performing a task.  
About This Mac > More Info  
2 From the Contents pane, choose Network.  
The correct printer port is selected.  
The computer and printer are both connected to the same wireless network.  
3 If you are connected over a wireless network, then choose AirPort from the Active Services list.  
The printer is located away from obstacles or electronic devices that could interfere with the wireless  
signal.  
Locating the printer IP address  
You can locate the printer IP address by viewing the printer network setup page. See the User's  
Guide on the software installation CD for more information on printing a network setup page.  
Make sure the printer and access point are not separated by poles, walls, or support columns  
containing metal or concrete.  
Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones,  
security system cameras, other wireless networks, and some Bluetooth devices.  
     
Troubleshooting  
50  
If you are using one of these boxes and need more information, then see the documentation that came  
with your box, or contact your internet service provider (ISP).  
Cannot print over wireless network  
If you encountered problems while installing, or if your printer does not appear in the printers folder or  
as a printer option when sending a print job, then try uninstalling and reinstalling the software.  
MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES  
There may be temporary interference from electronic devices such as microwave ovens or other  
appliances, cordless phones, baby monitors, and security system cameras. Make sure your access point  
is not positioned too closely to these devices.  
Before you reinstall the software, check the troubleshooting checklist, and then try one or more of the  
following:  
TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON  
Wait one minute for the printer and computer to reestablish the connection. This can sometimes  
refresh network connections and resolve connectivity issues.  
MOVE THE COMPUTER, PRINTER, OR BOTH CLOSER TO THE ACCESS POINT  
The range of your wireless network depends on many factors, including the abilities of your access  
point and network adapters. If you are having trouble printing, then try placing the computer and  
printer no more than 100 feet apart.  
DISCONNECT FROM YOUR VPN SESSION  
When you are connected to another network through a VPN connection, you will not be able to access  
the printer over your wireless network. End your VPN session, and then try printing again.  
CHECK THE WIRELESS SIGNAL QUALITY  
Print a network setup page and check the signal quality. If the signal quality is listed as good or excellent,  
then another factor is causing the problem.  
MAKE SURE DEMO MODE IS TURNED OFF  
Select printer features are not available when Demo Mode is turned on.  
CHECK YOUR ADVANCED SECURITY SETTINGS  
From the printer control panel, navigate to:  
If you are using MAC (Media Access Control) address filtering to limit access to your wireless  
network, then you must add the printer MAC address to the list of addresses allowed to connect  
to the access point.  
OK  
OK  
OK  
> Setup >  
> Demo Mode >  
> Off >  
If you set the access point to issue a limited number of IP addresses, then you must change this so  
that the printer can be added.  
CHECK YOUR WEP KEY OR WPA PASSPHRASE  
If your access point is using WEP security, then the WEP key should be:  
Note: If you do not know how to make these changes, then see the documentation that came with  
the access point, or contact the person who set up your wireless network.  
Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.  
or  
Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a  
MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT  
keyboard. ASCII characters in a WEP key are casesensitive.  
See if you have access to the Internet by opening your Web browser and accessing any site.  
If your access point is using WPA or WPA2 security, then the WPA/WPA2 preshared key/passphrase  
should be:  
If there are other computers or resources on your wireless network, then check to see if you can  
access them from your computer.  
Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.  
or  
MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS  
NETWORK  
From 8 to 63 ASCII characters. ASCII characters are letters, numbers, and symbols found on a  
keyboard. ASCII characters in a WPA passphrase are casesensitive.  
If the printer is not on the same wireless network as the computer, then you will not be able to print  
wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already  
connected to the wireless network.  
Note: If you do not know this information, then see the documentation that came with the access  
point, or contact your system support person.  
CHECK IF YOUR ACCESS POINT HAS AN ASSOCIATION/REGISTRATION BUTTON  
For Windows users  
Wireless broadband boxes in Europe, the Middle East, and Africa such as Livebox, AliceBox, N9UF Box,  
Freebox, or Club Internet may require you to press an association/registration button when adding the  
printer to your wireless network.  
1 Obtain the SSID of the network that the computer is connected to.  
a
Type the IP address of your access point into the address field of your Web browser.  
 
Troubleshooting  
If you do not know the IP address of the access point, then do the following:  
51  
Applications > Internet Connect > AirPort  
1 Open the command window.  
The SSID of the network that the computer is connected to appears in the Network menu.  
2 Write down the SSID.  
In Windows 8  
From the Search charm, type Run, and then navigate to:  
Apps list > Run > type cmd> OK  
For Macintosh users with an access point  
1 Type the IP address of the access point in the address field of your Web browser, and then continue  
to step 2.  
In Windows 7 or earlier  
a
b
c
Click  
, or click Start and then click Run.  
If you do not know the IP address of the access point, then do the following:  
In the Start Search or Run dialog, type cmd.  
Press Enter, or click OK.  
a
From the Apple menu, navigate to either of the following:  
System Preferences > Network > AirPort  
System Preferences > Network > WiFi  
Click Advanced or Configure.  
The command window opens.  
2 Type ipconfig, and then press Enter. Check the Wireless Network Connection section:  
b
c
The “Default Gateway” entry is typically the access point.  
Click TCP/IP.  
The IP address appears as four sets of numbers separated by periods, such as  
The Router entry is typically the access point.  
192.168.2.134.  
2 Type your user name and password when prompted, and then click OK.  
b
c
Type the user name and password of the access point when prompted.  
Click OK.  
3 In the Wireless settings section, look for the SSID.  
d
e
In the Wireless settings section, look for the SSID.  
Write down the SSID.  
4 Write down the SSID, security type, and the WEP key or WPA/WPA2 preshared key/passphrase (if  
shown).  
Notes:  
Note: Make sure you copy it exactly, including any capital letters.  
Make sure you copy the network information down exactly, including any capital letters.  
2 Obtain the SSID of the network that the printer is connected to:  
Store the SSID and the WEP key or WPA/WPA2 preshared key/passphrase in a safe place for  
future reference.  
a
b
From the printer, print a network setup page.  
In the Wireless section, look for SSID.  
3 Compare the SSID of the computer and SSID of the printer.  
MAKE SURE YOUR OPERATING SYSTEM IS COMPATIBLE WITH WIRELESS PRINTING THROUGH  
AIRPORT  
If the SSIDs are the same, then the computer and the printer are connected to the same wireless  
network.  
The printer supports wireless printing only through AirPort base stations for Mac OS X version 10.5 or  
later.  
If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network  
used by the computer.  
For Macintosh users with an AirPort base station  
In Mac OS X version 10.5 or later  
“Communication not available” message appears when printing  
wirelessly  
1 From the Apple menu, navigate to either of the following:  
System Preferences > Network > AirPort  
Try one or more of the following:  
System Preferences > Network > WiFi  
The SSID of the network that the computer is connected to appears in the Network Name menu.  
MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK  
If you areusing a laptop andhave powersaving settings enabled, then youmaysee the ”Communication  
not available” message on your computer screen when you attempt to print wirelessly. This can occur  
if the laptop hard drive has powered down.  
2 Write down the SSID.  
In Mac OS X version 10.4 or earlier  
If you see this message, then wait a few seconds and then try to print again. The laptop and printer  
require a few seconds to power up again and reconnect to the wireless network.  
1 From the Finder, navigate to:  
 
Troubleshooting  
52  
If the printer or the laptop still does not receive a valid IP address, then there is a problem with your  
If you see this message again after you have waited long enough for the printer and the laptop to  
connect to the network, then there may be a problem with your wireless network.  
wireless network. Try the following:  
Make sure your access point (wireless router) is turned on and is working.  
Remove any objects that could be blocking the signal.  
Make sure that the laptop and printer have both received IP addresses:  
For Windows users  
Temporarily turn off any unnecessary wireless devices on your network and pause any  
networkintensive activities, like large file transfers or network games. If the network is too busy,  
then it is possible that the printer is not receiving the IP address within the allowed time.  
1 Open the command window.  
In Windows 8  
Make sure your DHCP server, which may also be your wireless router, is working and is configured  
to assign IP addresses. If you are not sure how to do this, then refer to the manual that came with  
your wireless router.  
From the Search charm, type run, and then navigate to:  
Apps list > Run > type cmd> OK  
If the printer and computer have valid IP addresses and the network is operating correctly, then  
continue troubleshooting.  
In Windows 7 or earlier  
a
b
c
Click  
, or click Start and then click Run.  
In the Start Search or Run dialog, type cmd.  
MAKE SURE THE WIRELESS PORT IS SELECTED  
Press Enter, or click OK.  
Note: This solution applies to Windows users only.  
2 Type ipconfig, and then press Enter.  
1 Open the printers folder.  
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.  
In Windows 8  
For Macintosh users  
From the Search charm, type run, and then navigate to:  
1 From the Apple menu, navigate to:  
Apps list > Run > type control printers> OK  
About This Mac > More Info  
In Windows 7 or earlier  
2 From the Contents pane, choose Network.  
a
b
c
Click  
, or click Start and then click Run.  
3 If you are connected over a wireless network, then choose AirPort from the Active Services list.  
In the Start Search or Run dialog, type control printers.  
The Router entry is typically the access point.  
Press Enter, or click OK.  
Locating the printer IP address  
2 Rightclick the printer, and then select Printer properties (for Windows 7 or later) or Properties  
From the printer, print a network setup page.  
In the TCP/IP section, look for Address.  
View the printer settings.  
(earlier versions).  
3 Click the Ports tab, and then locate the selected port.  
The selected port has a check mark beside it in the Port column.  
From the printer control panel, navigate to either of the following:  
4 If the Description column of the selected port indicates that it is a USB port, then scroll through the  
list and select the port with Printer Port in the Description column. Check the printer model in the  
Printer column to make sure you select the right printer port.  
OK  
OK  
OK  
> Setup >  
> Network Setup >  
> Wireless 802.11 b/g/n >  
> Network Connection  
OK  
OK  
OK  
Setup >  
> TCP/IP >  
> IP Address >  
5 Click OK, and then try to print again.  
OK  
OK  
OK  
> Setup >  
> Network Setup >  
> Ethernet 10/100 >  
> Network Connection  
OK  
OK  
OK  
Setup >  
> TCP/IP >  
> IP Address >  
MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED  
If the printer or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where  
x and y are any two numbers between 0 and 255), then do the following:  
Note: This solution applies to Windows users only.  
1 Open the printers folder.  
1 Turn off the device that does not have a valid IP address (the laptop, the printer, or both).  
2 Turn on the device, and then check the IP addresses again.  
In Windows 8  
From the Search charm, type run, and then navigate to:  
Troubleshooting  
53  
Apps list > Run > type control printers> OK  
In Windows 7 or earlier  
a
b
c
Click  
, or click Start and then click Run.  
In the Start Search or Run dialog, type control printers.  
Press Enter, or click OK.  
2 Rightclick the printer, and then select Properties (for Windows Vista or earlier) or Printer  
properties (for Windows 7 or later).  
3 Click the Ports tab.  
4 Click the box next to Enable bidirectional support if it is not already checked.  
5 Click Apply > OK, and then try to print again.  
Notices  
54  
Federal Communications Commission (FCC) compliance information  
statement  
Notices  
This product complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.  
Operation is subject to the following two conditions:  
Edition notice  
1 this device may not cause harmful interference, and  
2 this device must accept any interference received, including interference that may cause undesired  
operation.  
October 2012  
The following paragraph does not apply to any country where such provisions are inconsistent with  
local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY  
OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES  
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of  
express or implied warranties in certain transactions; therefore, this statement may not apply to you.  
Any questions on this statement should be directed to:  
Director of Lexmark Technology & Services  
Lexmark International, Inc.  
740 West New Circle Road  
Lexington, KY 40550  
This publication could include technical inaccuracies or typographical errors. Changes are periodically  
made to the information herein; these changes will be incorporated in later editions. Improvements or  
changes in the products or the programs described may be made at any time.  
(859) 232-3000  
For additional compliance information, see the online documentation.  
References in this publication to products, programs, or services do not imply that the manufacturer  
intends to make these available in all countries in which it operates. Any reference to a product, program,  
or service is not intended to state or imply that only that product, program, or service may be used. Any  
functionally equivalent product, program, or service that does not infringe any existing intellectual  
property right may be used instead. Evaluation and verification of operation in conjunction with other  
products, programs, or services, except those expressly designated by the manufacturer, are the user’s  
responsibility.  
Federal Communications Commission (FCC) compliance information  
statement  
This product complies with Part 68 of the FCC Rules. See the product online documentation for additional  
compliance information.  
For Lexmark technical support, visit http://support.lexmark.com.  
For information on supplies and downloads, visit www.lexmark.com.  
© 2012 Lexmark International, Inc.  
All rights reserved.  
GOVERNMENT END USERS  
The Software Program and any related documentation are "Commercial Items," as that term is defined  
in 48 C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such  
terms are used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212  
or 48 C.F.R. 227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and  
Commercial Software Documentation are licensed to the U.S. Government end users (a) only as  
Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the  
terms and conditions herein.  
Trademarks  
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in  
the United States and/or other countries.  
Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.  
All other trademarks are the property of their respective owners.  
         
Index  
55  
cannot run fax software 48  
cannot send faxes 47  
cartridges, ink  
energy  
conserving 5  
EXT port 14  
G
Index  
Group List 38  
ordering 17  
email function  
I
A
checking an unresponsive printer 44  
checking the dial tone 37  
checklist  
before you troubleshoot 44  
fax troubleshooting 47  
cleaning printhead nozzles 19  
Communication not available  
message 51  
configuring WiFi Protected Setup  
PBC, Push Button Configuration method 42  
PIN, Personal Identification Number method 42  
conserving energy, ink, and paper 5  
contact list  
creating 38  
copies  
making 25  
copy job  
canceling 26  
copying 25  
on both sides of the paper 25  
tips 25  
setting up 29  
incorrect language appears on display 44  
information  
Address Book 38  
aligning the printhead 18  
setting up 30  
emailing  
finding 5  
setting up email function 29  
tips 29  
information needed for setting up printer on  
wireless network 41  
ink  
conserving 5  
ink cartridge access area 14  
ink cartridges  
installing 17  
ordering 17  
removing 17  
Automatic Document Feeder (ADF) 13  
exit tray 13  
exit tray extension 13  
paper guide 14  
F
fax setup  
tray 14  
countryor regionspecific 34  
digital telephone service 33  
DSL connection 32  
standard telephone line connection 30  
VoIP 32  
fax troubleshooting  
cannot receive faxes 48  
cannot run fax software 48  
cannot send faxes 47  
fax troubleshooting checklist 47  
faxing  
Auto Answer setting 37  
receiving automatically 40  
receiving manually 40  
sending a broadcast fax immediately 39  
sending using the control panel 39  
setting sender information 37  
tips, receiving 39  
B
bidirectional communication  
enabling 51  
broadcast fax, sending  
immediately 39  
buttons, printer control panel  
Address Book 15  
arrow buttons 15  
Back 15  
replacing 17  
inserting a flash drive 16  
installation screen did not appear  
automatically 44  
installing printer software (Windows) 20  
J
jam clearance cover 14  
Black 16  
Cancel 16  
Dial Tone 15  
EcoMode 16  
Home 15  
keypad 15  
Pause 15  
Power 15  
Redial 15  
Select 15  
Start 16  
D
L
dial tone  
language  
checking 37  
Digital Subscriber Line (DSL)  
fax setup 32  
digital telephone service  
fax setup 33  
distinctive ring  
setting 38  
documents  
faxing using the computer 39  
faxing using the control panel 39  
printing 23  
scanning using the touch screen 27  
DSL filter 32  
duplex  
copying, automatic 25  
printing, automatic 23  
duplex unit 14  
changing 44  
LexPrint 24  
line filter 32  
LINE port 14  
tips, sending 39  
using the computer 39  
using the control panel 39  
faxing tips  
receiving faxes automatically 40  
FCC notices 54  
features, printer 6  
file types  
supported 16  
finding  
information 5  
publications 5  
Web site 5  
M
Macintosh printer software  
using 21  
memory card  
scanning to 27  
minimum system requirements 20  
models, printer 5  
C
Caller ID  
setting 37  
canceling  
copy job 26  
N
email 29  
network setup page  
printing 49  
print job 24  
finding IP address of computer (Mac) 49  
flash drive  
scanning to 27  
scan job 28  
networking  
cannot delete documents from print queue 46  
cannot print over wireless network 50  
cannot print through USB 46  
cannot receive faxes 48  
finding IP address of computer 49  
finding IP address of computer (Mac) 49  
finding IP address of printer 49  
E
emission notices 54  
 
Index  
IP addresses 49  
56  
printhead  
aligning 18  
printhead access area 14  
printhead nozzles  
cleaning 19  
documents 23  
digital telephone service 33  
DSL connection 32  
standard telephone line connection 30  
VoIP connection 32  
setting up printer 6  
setup troubleshooting  
cannot print through USB 46  
incorrect language appears on display 44  
installation screen did not appear  
automatically 44  
page does not print 45  
printer does not respond 46  
printer printing blank pages 46  
software did not install 45  
troubleshooting, wireless  
cannot print over wireless network 50  
twosided  
notices 2, 54  
P
page does not print 45  
paper  
conserving 5  
network setup page 49  
on both sides of the paper 23  
photos from a flash drive 24  
twosided 23  
copying, automatic 25  
paper exit tray 14  
paper feed guard 13  
paper guide adjustment lever 13  
paper guides 13  
paper support 13  
parts  
diagram 13  
PDF  
creating from scan 28  
Personal Identification Number method  
using 42  
phone book 38  
phone plug 34  
phone splitter 32  
photos  
printing from a flash drive 24  
PictBridge port 14  
power supply port 14  
Print dialog  
launching 21  
print job  
twosided printing 23  
page does not print 45  
U
publications  
finding 5  
printer does not respond 46  
printer printing blank pages 46  
software did not install 45  
software did not install 45  
Speed Dial list 38  
supported file types 16  
supported operating systems 20  
supported printers 24  
USB port 14  
using  
Push Button Configuration method  
using 42  
Wireless Setup Utility 42  
V
R
voice mail  
receiving faxes  
Auto Answer setting 37, 40  
automatically 40  
manually 40  
setting up 30  
Voice over Internet Protocol (VoIP)  
fax setup 32  
T
VoIP adapter 32  
tips 40  
recycling 5  
replacing ink cartridges 17  
RJ11 adapter 34  
technical support 44  
telecommunication notices 54  
W
Web Links  
copying 25  
accessing 21  
Web site  
finding 5  
Windows software  
Abbyy Sprint OCR 21  
Phone Book 21  
emailing 29  
receiving faxes 39  
S
scanning 27  
sending faxes 39  
Transmit Terminal Identification (TTI)  
setting 37  
tray extension 14  
safety information 2, 30  
scan job  
canceling 24  
print troubleshooting  
cannot delete documents from print queue 46  
printer  
features 6  
models 5  
setting up 6  
printer control panel 14  
display 15  
layout 15  
using 15  
WiFi indicator 16  
printer does not respond 46  
printer features 6  
printer models 5  
printer printing blank pages 46  
printer problems, basic solutions 44  
printer software, installing (Windows) 20  
printers  
canceling 28  
scanner cover 14  
scanner glass 14  
scanner unit 14  
Printer Home 21  
Printer Setup Utility 21  
Printing Preferences 21  
Product Update 21  
Status Messenger 21  
Status Monitor Center 21  
Tools for Office 21  
Wireless Setup Utility 21  
wireless network  
troubleshooting  
checking an unresponsive printer 44  
contacting technical support 44  
fax checklist 47  
solving basic printer problems 44  
wireless network 49  
scanning  
creating a PDF from scan 28  
documents for emailing 27  
tips 27  
to a flash drive 27  
to a local computer 27  
to a memory card 27  
using the touch screen 27  
selecting the wireless port 51  
sender information  
registering 37  
troubleshooting, fax  
cannot receive faxes 48  
cannot run fax software 48  
cannot send faxes 47  
troubleshooting, print  
cannot delete documents from print queue 46  
troubleshooting, setup  
cannot print through USB 46  
incorrect language appears on display 44  
installation screen did not appear  
automatically 44  
information needed for setting up wireless  
printing 41  
troubleshooting 49  
wireless setup  
information needed for 41  
Wireless Setup Assistant  
launching 42  
Wireless Setup Assistant (Macintosh only)  
installing 42  
setting  
number of rings 38  
setting up fax  
supported 24  
countryor regionspecific 34  
Index  
57  
Wireless Setup Assistant (Macintosh)  
using 42  
Wireless Setup Utility  
launching 42  
Wireless Setup Utility (Windows only)  
installing 41  
Wireless Setup Utility (Windows)  
using 41  
wireless troubleshooting  
cannot print over wireless network 50  
WiFi Protected Setup  
configuring manually 42  
using 42  
WiFi Protected Setup logo  
identifying 42  

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