Western Digital Portable Media Storage WDBACG0030HCH User Manual
®
™
My Book Live  
Personal Cloud Storage  
User Manual  
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Table of Contents  
WD® Service and Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii  
Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii  
1
2
Important User Information . . . . . . . . . . . . . . . . . . . . 1  
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1  
Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . .2  
Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
About the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3  
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3  
About WD’s Online Learning Center. . . . . . . . . . . . . . . . . . . . . . . . .5  
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5  
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7  
Pre-Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7  
Handling Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8  
Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8  
Product View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9  
3
4
Connecting the Drive and Getting Started . . . . . . . 10  
Getting Started Using the Online Setup Software. . . . . . . . . . . . . .10  
Getting Started Without the Online Setup Software  
(Windows & Mac OS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17  
What Can I Do Now? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21  
Backing Up and Retrieving Your Computer Files . 22  
Using WD SmartWare (Windows Only). . . . . . . . . . . . . . . . . . . . . .22  
Using Windows 8 File History. . . . . . . . . . . . . . . . . . . . . . . . . . . . .37  
Using Windows 7/Windows Vista Backup . . . . . . . . . . . . . . . . . . .38  
Using Apple Time Machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39  
5
Managing Your Drive With WD Quick View . . . . . . 44  
Installing WD Quick View (Mac OS Only) . . . . . . . . . . . . . . . . . . . .44  
Accessing WD Quick View Shortcut Options . . . . . . . . . . . . . . . . .45  
Checking Drive Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46  
Launching WD SmartWare (Windows only) . . . . . . . . . . . . . . . . . .47  
Exiting WD SmartWare Safely (Windows only) . . . . . . . . . . . . . . . .47  
Opening Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47  
Launching the My Book Live Dashboard . . . . . . . . . . . . . . . . . . . .48  
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Mapping the Drive (Windows Only). . . . . . . . . . . . . . . . . . . . . . . . .48  
Creating a Shortcut to the Public Share (Windows only) . . . . . . . . .49  
Viewing Drive Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49  
Safely Shutting Down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50  
Monitoring Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51  
Uninstalling the WD Quick View Icon . . . . . . . . . . . . . . . . . . . . . . .53  
6
7
8
Using the My Book Live Dashboard . . . . . . . . . . . . 54  
Launching the My Book Live Dashboard . . . . . . . . . . . . . . . . . . . .54  
Starting the My Book Live Dashboard . . . . . . . . . . . . . . . . . . . . . .55  
Understanding Dashboard Components . . . . . . . . . . . . . . . . . . . .56  
Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57  
What Can I Do Now? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59  
Configuring Basic Settings. . . . . . . . . . . . . . . . . . . . 60  
System Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60  
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66  
Utilities Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68  
Remote Access Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72  
Media Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73  
Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74  
Viewing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74  
Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75  
Creating a Private Share for a User . . . . . . . . . . . . . . . . . . . . . . . .77  
Changing a User’s Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . .78  
Editing User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79  
Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79  
9
Managing Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . 80  
Viewing a List of Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80  
Creating a New Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81  
Creating a New User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82  
Making a Share Public . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83  
Deleting a Share. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83  
Opening a Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84  
10 Managing Safepoints . . . . . . . . . . . . . . . . . . . . . . . . 86  
Backing Up a My Book Live Drive With Safepoints. . . . . . . . . . . . .86  
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TABLE OF CONTENTS – iv  
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11 Accessing Your My Book Live Remotely . . . . . . . . 95  
WD 2go: The Pathway to Your Personal Cloud . . . . . . . . . . . . . . .95  
Enabling Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97  
Setting Up Mobile Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98  
Setting Up Web Access Through WD 2go . . . . . . . . . . . . . . . . . .106  
Accessing Your Personal Cloud . . . . . . . . . . . . . . . . . . . . . . . . . .108  
12 Playing/Streaming Videos, Photos, & Music . . . . 112  
Media Server Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112  
Media Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112  
Media Types Supported. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115  
Media Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116  
Accessing My Book Live from Media Players . . . . . . . . . . . . . . . .117  
Accessing My Book Live Using iTunes . . . . . . . . . . . . . . . . . . . . .123  
13 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 125  
First Steps Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125  
Resetting the My Book Live . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125  
Specific Problems and Corrective Actions . . . . . . . . . . . . . . . . . .126  
14 Regulatory and Warranty Information. . . . . . . . . . 129  
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129  
Obtaining Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130  
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131  
GNU General Public License (“GPL”) . . . . . . . . . . . . . . . . . . . . . .131  
15 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132  
TwonkyMedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132  
16 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134  
17 Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137  
MY BOOK LIVE  
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TABLE OF CONTENTS – v  
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Important User Information  
1
Important Safety Instructions  
Recording Your WD Product Information  
Important Safety Instructions  
This device is designed and manufactured to assure personal safety. Improper use can  
result in electric shock or fire hazard. The safeguards incorporated into this unit will protect  
you if you observe the following procedures for installation, use, and servicing.  
Follow all warnings and instructions marked on the product.  
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners  
or aerosol cleaners. Use a damp cloth for cleaning.  
Do not use this product near any liquids.  
Do not place this product on an unstable surface. The product may fall, causing  
serious damage to the product.  
Do not drop the product.  
Do not block the slots and openings on the back or bottom side of the chassis; to  
ensure proper ventilation and reliable operation of the product and to protect it from  
overheating, these openings must not be blocked or covered. Making sure the drive  
is standing upright also helps prevent overheating.  
Operate this product only from the type of power indicated on the marking label. If  
you are not sure of the type of power available, consult your dealer or local power  
company.  
Do not allow anything to rest on the power cord. Do not locate this product where  
persons will walk on the cord.  
If an extension cord is used with this product, make sure that the total ampere rating  
of the equipment plugged into the extension cord does not exceed the extension  
cord ampere rating. Also, make sure that the total rating of all products plugged into  
the wall outlet does not exceed the fuse rating.  
Never push objects of any kind into this product through the chassis slots as they  
may touch dangerous voltage points or short out parts that could result in a fire or  
electric shock.  
Unplug this product from the wall outlet and refer servicing to qualified service  
personnel under the following conditions:  
- When the power cord or plug is damaged or frayed.  
- If liquid has been spilled on the product.  
- If the product has been exposed to rain or water.  
- If the product does not operate normally when the operating instructions are fol-  
lowed. Adjust only those controls that are covered by the operating instructions  
since improper adjustment may result in damage and require extensive work by a  
qualified technician to the product to normal condition.  
- If the product has been dropped or the chassis has been damaged.  
- If the product exhibits a distinct change in performance, contact WD Customer  
Support at http://support.wdc.com.  
IMPORTANT USER INFORMATION – 1  
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Recording Your WD Product Information  
Remember to write down the following WD product information, which is used for setup and  
technical support. Your WD product information is found on the label on the bottom of the  
device.  
- Serial Number  
- Model Number  
- Purchase Date  
- System and Software Notes  
IMPORTANT USER INFORMATION – 2  
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Product Overview  
2
About the Drive  
Features  
About WD’s Online Learning Center  
Package Contents  
System Requirements  
Pre-Installation Instructions  
Handling Precautions  
Specifications  
Product View  
About the Drive  
Connect this powerful drive to your wireless router for shared storage on your home network  
that you can access within and outside the home. Share files with Mac computers and PCs,  
stream media to your television through your DLNA-enabled devices, and access your files  
remotely with the WD 2go™ apps and web site.  
This user manual provides step-by-step installation instructions and other important  
information regarding your WD product. Translated versions and updates to this user manual  
can be downloaded from http://products.wdc.com/updates. For more information and  
news about this product, visit our website at http://www.wdc.com.  
Features  
Your media and files on your own personal cloud—Create your own personal  
cloud, without the monthly fees and mysterious location of your data. Store your media and  
files on the drive and access them securely over the Internet. Or, use WD's mobile apps for  
easy access with your tablet or smartphone. It's like having up to 3 TB terabytes of extra  
storage for your mobile device.  
Now streaming to your HDTV—Watch your daughter's birthday party video or show  
off your vacation slideshow on your TV. The built-in media server streams music, photos,  
and movies to any DLNA®-certified multimedia device such as a WD TV™ Live™ network  
media player, Blu-ray Disc® player, Xbox 360™, PlayStation®3 and connected TV. DLNA 1.5  
& UPnP certified.  
Shared storage for all your computers—Now you can store your entire family's  
movies, music, photos, and important files in one place for everyone in the home to share.  
Just plug the drive into your wireless router so you can store and access files with any PC or  
Mac in your home.  
Automatic, wireless backup for all your computers—Protect your precious  
memories and back up all your PCs and Macs wirelessly to one reliable location over your  
wireless network using WD SmartWare™. Every time you save something, it's instantly  
backed up. Mac users can use all the features of Apple® Time™ Machine backup software  
to protect their data.  
Speed without compromise—Built with an 800 MHz CPU for maximum performance  
to power all your applications from streaming to remote access. Designed around the most  
recent advances in Ethernet chip technology, this product delivers best-in-class read speeds  
faster than traditional USB 2.0 drives *.  
*Faster speeds can be reached when connected within a wired Gigabit Ethernet network.  
PRODUCT OVERVIEW – 3  
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Serve up your music with iTunes®—The drive includes iTunes server support so you  
can centralize your music and video collection and stream it any Mac or PC with iTunes.  
Easy to set up, easy to find on your network—Set up is a snap. In just a few  
minutes, you're up and running. Mac, Windows® 8, Windows® 7, and Windows Vista®  
computers will automatically find your My Book Live drive in seconds.  
Add an extra layer of protection for your files—You can automatically make a  
second copy, or safepoint, of your My Book Live on another My Book Live or NAS drive on  
your home network. Now you've got double-safe protection for all your media and ultimate  
peace of mind.  
™
WD 2go : The Pathway to Your Personal Cloud.  
What is a personal cloud?  
A personal cloud provides you with the peace-of-mind knowing that all your digital  
content is secure at home and under your control. Unlike public clouds, a personal  
cloud allows you to keep all your content in one safe place on your home network.  
Share files, stream media, and access your content anywhere. No monthly fee. No  
mysterious location of your data. Keep your videos, music, photos, and files safe at  
home and always with you.  
Get to your content from anywhere with WD 2go web access.  
If you can access the Internet from a computer, you can securely access your media  
and files anywhere in the world at https://www.wd2go.com. WD 2go web access  
provides fee-free remote access to your My Book Live personal cloud storage. Once  
you log in, WD 2go mounts My Book Live to your computer like a local drive and  
provides access to your remote folders from any Mac or PC. Seamlessly open, save  
as, and attach files to emails from this virtual drive.  
Mobilize your media with WD 2go mobile apps.  
The WD 2go and WD Photos™ mobile apps bring your photos and files to your  
fingertips on your iPad®, iPhone®,Blackberry™, and Android™ smartphone or  
tablet.  
WD's apps for your mobile devices.  
WD 2go mobile app—Access your files, music, and photos with your mobile  
device. Open and view presentations and documents, stream media, and show off  
photos stored on your My Book Live personal cloud storage.  
WD Photos mobile app—Take a photo or video clip with your mobile device and  
upload it directly to your drive. You can also access all the photos stored on your  
personal cloud storage and show them off with your smartphone or tablet.  
PRODUCT OVERVIEW – 4  
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About WD’s Online Learning Center  
WD’s Online Learning Center provides the latest information, instructions and software to  
help users get the most out of their personal cloud storage. This web-based guide offers  
step-by-step help with setting up remote access, backing up data, monitoring drive status  
and more. It’s an interactive resource to walk users through installing and using their My  
Book Live. The Online Learning Center allows you to:  
Learn about your new personal cloud storage product.  
Download the latest software for your product.  
Find in-depth, interactive information on how to explore each of your product’s  
features.  
Update your product whenever new features become available.  
Access an always-available resource online, without a manual or CD.  
Package Contents  
My Book Live personal cloud storage network drive  
Ethernet cable  
AC adapter  
Quick Install Guide  
Downloadable installation software  
My Book Live  
Home network drive  
Quick Install Guide  
Ethernet cable  
AC adapter  
PRODUCT OVERVIEW – 5  
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Global AC Adapter Configurations  
For information on additional accessories for this product, visit:  
US  
www.shopwd.com or www.wdstore.com  
www.shopwd.ca or www.wdstore.ca  
Canada  
Europe  
All others  
www.shopwd.eu or www.wdstore.eu  
Contact WD Technical Support in your region. For a list of  
Technical Support contacts, visit http://support.wdc.com and see  
Knowledge Base Answer ID 1048.  
PRODUCT OVERVIEW – 6  
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System Requirements  
Operating System  
Windows  
Mac OS X®  
• Mountain Lion® *  
• Lion® *  
• Snow Leopard®  
• Leopard® **  
•
•
•
•
Windows 8  
Windows 7  
Windows Vista  
Windows XP (32 bit) SP3 or later  
* For Lion and Mountain Lion, you will need to install the  
Java runtime client. For additional information, visit  
http://support.apple.com/kb/dl1421  
Note: For Windows OS, you will  
need to install Java runtime  
client  
** Leopard (Mac OS 10.5) is only supported when  
running on an Intel processor.  
Note: Compatibility may vary depending on your computer’s hardware configuration  
and operating system.  
For highest performance and reliability, install the latest updates and service  
pack (SP):  
For Windows, go to the Start or  
menu and select Windows Update.  
For a Mac, go to the Apple menu and select Software Update.  
Web Browsers  
• Internet Explorer 8.0 or higher on supported Windows computers  
• Safari® 4.0 or higher on supported Mac computers  
• Firefox® 12 and later on supported Windows and Mac computers  
• Google® Chrome™ 14 and later on supported Windows and Mac platforms.  
Local Network  
Router/switch or direct connect (Gigabit recommended to maximize performance.)  
Internet  
Broadband Internet connection is required for initial setup and software downloads.  
Pre-Installation Instructions  
Before unpacking and installing the system, select a suitable site for the system to ensure  
maximum efficiency. We suggest that you place the device in a site that is:  
Near a grounded power outlet.  
Clean and dust free.  
On a stable surface free from vibration.  
Well-ventilated, with nothing blocking or covering the slots and openings on the  
back or bottom side of the unit and away from sources of heat.  
PRODUCT OVERVIEW – 7  
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Secluded from electromagnetic fields from electrical devices such as air  
conditioners, radio, TV transmitters.  
Handling Precautions  
WD products are precision instruments and must be handled with care during unpacking  
and installation. Drives may be damaged by rough handling, shock, or vibration. Be aware of  
the following precautions when unpacking and installing your external storage product:  
Do not drop or jolt the drive.  
Do not move the drive while it is powered on.  
Do not use this product as a portable drive.  
Specifications  
Ethernet  
High performance (100/1000) Gigabit Ethernet connection  
WD 3.5-inch SATA hard drive  
Internal hard drive  
Supported protocols  
I/O ports  
CIFS/SMB, NFS, FTP, AFP  
Gigabit Ethernet (RJ-45) port  
Supported clients  
Windows 8  
Windows 7  
Windows Vista  
Windows XP*  
Mac OS X Mountain Lion  
Mac OS X Lion  
Mac OS X Snow Leopard  
Mac OS X Leopard*  
Physical dimensions  
Power supply  
Length: 54.9 in (139.45 mm)  
Width: 1.97 in (50 mm)  
Height: 6.5 in (164.0 mm)  
Weight: 2.2 lb (1.01 kg)  
Input voltage: 100V to 240V AC  
Input frequency: 50 to 60 Hz  
Output voltage: 12V DC, 1.5A  
Power supply: 18W  
Temperature  
Operating temperature: 5 to 35 °C (41 to 95 °F)  
Non-operating temperature: -20 to 65°C (-4 to 149 °F)  
* Limited support  
PRODUCT OVERVIEW – 8  
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Product View  
Reset button  
Multi-color LED  
Activity LED  
Gigabit Ethernet port  
Link LED  
Kensington®  
Security Slot  
Component Icon  
Description  
Gigabit Ethernet  
port  
Connects the device to a local network.  
Reset button  
Restores settings such as the admin user name and password for the  
device. See “Resetting the My Book Live” on page 125 for more  
information.  
Power port  
Connects the device to an AC adapter and the power outlet.  
Kensington  
security slot  
For drive security, the device is equipped with a security slot that  
supports a standard Kensington security cable.  
Visit http://www.kensington.com for more information.  
PRODUCT OVERVIEW – 9  
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Connecting the Drive and Getting Started  
3  
Getting Started Using the Online Setup Software  
Getting Started Without the Online Setup Software (Windows & Mac OS)  
What Can I Do Now?  
It’s easy to set up the My Book Live device -- all you have to do is unpack your  
device, download and run the quick setup software, available at  
http://www.wd.com/setup, then follow the instructions for connecting your device  
on the screen. LEDs on the front and the back of the drive let you know whether the  
connections are functioning properly.  
Note: For information about safely shutting down and disconnecting the drive, see  
“Safely Shutting Down” on page 50 or “Reboot/Shutdown” on page 69.  
Getting Started Using the Online Setup Software  
The online setup software walks you through the steps necessary to easily connect  
your device to your home or small office network. Use the following steps to  
download and run the online setup software, discover the drive and get started  
using your device. The online setup software is available from WD’s Online Learning  
Center at http://www.wd.com/setup.  
Downloading and Installing the Online Setup Software  
Before plugging in your My Book Live device, use the following steps to download  
the software necessary to set up your device.  
1. Open a web browser. For browser requirements, see  
“Web Browsers” on page 7.  
2. In the address field, type http://www.wd.com/setup.  
3. On the Welcome to the Learning Center screen, select My Book Live.  
4. Select Go to Downloads.  
Note: The Learning Center automatically detects your operating system (OS). If  
you’d like to download setup software for a different operating system, select  
your OS from the pull-down menu at the top of the page before selecting the  
Download Setup Software button.  
5. Access your downloaded files, then double-click Setup.exe (Windows) or  
My Book Live Setup.dmg (Mac).  
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Physically Connecting the Drive  
4
2
1
3
Important: To avoid overheating, make sure the drive is upright as shown  
in the illustration above and nothing is blocking or covering  
the slots and openings on the top and bottom of the drive. In  
the event of overheating, the device will perform a safe  
shutdown, interrupting all processes currently being  
performed. If this occurs, data may be lost.  
Follow the steps below to connect the My Book Live to a home or small office  
network.  
1. Connect one end of the Ethernet cable into the Ethernet port located on the  
back of the drive.  
WARNING! To meet Class B emission standards, use the shielded  
Ethernet cable provided.  
2. Connect the other end of the Ethernet cable directly into a router or network  
switch port.  
3. Connect the end of the adapter into the power supply socket on the back of the  
drive.  
4. Plug the power adapter into a power outlet. The unit powers up automatically.  
Important: Wait for the My Book Live drive to finish powering up  
(approximately three minutes) before configuring the drive.  
You will know it is ready when the LED stops flashing and  
turns solid green (normal) or blue (standby).  
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Checking the Front Panel LED  
The following table describes the front panel tricolor (red/green/blue) LED behavior.  
State  
Color  
None  
Blue  
Appearance  
State Description  
Power Off  
Power On  
Displays if the drive is unplugged.  
Solid  
Solid  
Blink  
Displays when you first apply power to the  
unit.  
Boot  
Yellow  
Yellow  
Drive has begun loading the Operating  
System (OS).  
Attention  
The following circumstances trigger this  
state:  
•
Disk thermal warning threshold  
exceeded (under or over temp)  
•
Network cable not inserted  
Ready  
Green  
Green  
Solid  
Blink  
The OS is now ready.  
Activity  
Unit is performing read or write commands  
to/from the Hard Drive Disk (HDD).  
Fault/action required  
Red  
Solid  
The following faults trigger this state:  
•
•
•
•
•
Disk SMART failure  
Data Volume does not exist  
System Volume does not exist  
System thermal shutdown (75C)  
Unsupported drive detected  
Standby  
Blue  
Solid  
Solid  
Unit is in HDD standby mode.  
Software/firmware  
update  
White  
(may look  
somewhat  
violet)  
Firmware is currently being updated.  
Checking Back Panel (Network) LEDs  
The following table describes the network state and activity LEDs.  
Note: Looking at the port, with the LEDs on the bottom, the LED on the top is the  
Activity LED, and the one on the bottom is the Link LED.  
State  
LED  
Appearance  
State Description  
Link down  
Link  
Off  
Cable or drive is not plugged in, or other  
end of link is not operational.  
Link up – 100 Mbps  
Link  
Yellow  
Cable is plugged in, and both ends of the  
link have successfully established  
communications. Network negotiated at  
100 Mbps.  
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State  
LED  
Appearance  
State Description  
Link up – 1000 Mbps Link  
Green  
Cable is plugged in, and both ends of the  
link have successfully established  
communications. Network negotiated at  
1000 Mbps.  
Link idle  
Activity  
Activity  
Off  
Active communication is not in progress.  
Active communication is in progress.  
Link busy  
Green - Blinks  
Connecting the Drive to Your Network  
1. Select Getting Started.  
2. Following the step on your screen or outlined in “Physically Connecting the  
Drive” on page 11, connect your My Book Live device to your home or small  
office network.  
Note: Remove the sticker from the back of the unit prior to connecting your device.  
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3. When the LED on your device turns a solid green, click Next on your computer  
screen. The software will discover your device.  
4. Select your My Book Live device, then click Next.  
5. Continue following the instructions on the screen and outlined in “Creating a  
Personal Cloud with WD 2Go and Registration” on page 15  
If your device is not detected, continue to “Connecting and Troubleshooting”  
on page 15.  
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Connecting and Troubleshooting  
The Connect - No My Book Live found screen displays when the setup software can  
not find the device on your system.  
1. Follow the steps on the screen to ensure that your device is:  
Pugged into a working outlet.  
Connected to your router.  
Displaying a solid green light on the front.  
2. Select the Refresh button.  
If the device still can not be found, select WD Support for additional  
suggestions or to contact WD Support.  
Creating a Personal Cloud with WD 2Go and Registration  
WD 2go web access provides fee-free remote access to your My Book Live  
personal cloud storage. Once you log in, WD 2go mounts your My Book Live device  
to your computer like a local drive and your remote folders are available on any Mac*  
or PC.  
*WD 2go is not supported by Mac Leopard (OS X 10.5.x)  
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1. On the Personal Cloud screen, place a check in the “Also use this information to  
register My Book Live” checkbox to register your device, if not already selected.  
2. Enter your First Name, Last Name, and Email Address, then click Submit.  
3. On the User Authentication screen, select a My Book Live user account from the  
pull-down menu. The account you select will be connected to your WD 2go  
account.  
4. Check your email to confirm your new account, then click Next.  
Note: You may need to check your email spam folder if your spam filter does not  
allow email from WD.  
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5. You’ve successfully setup your My Book Live device, and can now click one of  
the links on the screen to begin using your device or click Finish to close the  
setup wizard.  
Getting Started Without the Online Setup Software  
(Windows & Mac OS)  
If you do not use the online setup software to get started, you can still:  
Use your My Book Live as an external hard drive, dragging and dropping files  
to and from it.  
Configure the drive using the My Book Live dashboard. (See “Using the My  
Book Live Dashboard” on page 54.)  
Save and restore files using Windows File History (see “Using Windows 8 File  
History” on page 37), Windows Backup (see “Using Windows 7/Windows  
Vista Backup” on page 38) or Apple Time Machine (see “Using Apple Time  
Machine” on page 39).  
Using Windows 8  
Opening the Public Network  
As an alternative to using the online software setup, open the drive as follows:  
1. Physically connect the drive to your network (see “Physically Connecting the  
Drive” on page 11).  
2. On the Toolbar, click File Explorer  
.
3. Click Network > MYBOOKLIVEDUO, and locate the drive’s Public folder.  
4. Double-click the Public folder to display the Shared Music, Shared Pictures,  
Shared Videos, and Software subfolders. You can now drag and drop files into  
the shared media folders using Windows Explorer.  
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Using Windows 7/Vista  
Opening the Public Folder  
As an alternative to using the online setup software, open the drive as follows:  
1. Physically connect the drive to your network (see page 11).  
2. Click  
> Computer > Network > MYBOOKLIVE and locate the drive’s  
Public folder.  
3. Double-click the Public folder to display the Shared Music, Shared Pictures,  
Shared Videos, and Software subfolders. You can now drag and drop files into  
the shared media folders using Windows Explorer:  
4. Map the My Book Live Public folder for quick access in the future:  
In Windows Explorer, under Network, click MyBookLive.  
Right-click the Public folder and select Map Network Drive from the  
Right-click menu.  
Select the desired letter from the Drive drop-down list.  
Select the Reconnect at login check box.  
Click Finish. Your Public drive is now mapped.  
Launching the My Book Live Dashboard to Set Up Your Drive  
To access the My Book Live dashboard to set up your drive:  
1. Physically connect the drive to your network (see page 11).  
2. Open a browser and enter http://<drive name or IP address> as the address.  
Example: http://192.168.1.10 or http://mybooklive  
Note: If you don’t know the IP address for your My Book Live device, use WD Quick  
View to set up your drive (see “Managing Your Drive With WD Quick View” on  
page 43). WD Quick View installation software can be obtained from the  
Online Learning Center at http://www.wd.com/setup.  
3. Continue with “Using the My Book Live Dashboard” on page 54.  
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Using Mac OS X  
Using Finder to Open the Public Folder  
1. In a Finder window, click MyBookLive under the shared items in the side bar.  
2. If presented with an authorization screen, select Guest and then click Connect  
to display the Public share:  
3. Double-click the Public folder to display the media subfolders: Shared Music,  
Shared Pictures, and Shared Videos. You can now drag and drop files into the  
shared folders using Finder:  
Note: The Public folder icon automatically displays on the desktop.  
4. If you want to make a shared drive icon permanent on your desktop, create an  
alias. Following are two ways to do that:  
Note: Before creating an alias, click Finder > Preferences and make sure  
Connected Servers is checked.  
Click the item you wish to alias (e.g., Shared Music), hold down the mouse  
button, hold down the Cmd and Option keys simultaneously and drag the  
item to where you want the alias to appear. Instead of moving the original  
item, this creates an alias at the new location.  
-OR-  
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Right-click the item you want to alias (e.g., Shared Music) and then click  
File > Make Alias.  
Using Bonjour to Find and Set up the Drive  
1. Open Safari and click the bookmark icon:  
2. Click Bonjour and then double-click your My Book Live drive to display the S  
My Book Live dashboard home page.  
3. Continue with “Understanding Dashboard Components” on page 56.  
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What Can I Do Now?  
Your My Book Live drive is ready to use and is accessible as a drive letter, enabling  
you to drag and drop files into your drive and move files from it to any computer in  
your network that has been set up according to the instructions in this chapter. You  
can also back up your computer files automatically, customize the drive settings,  
access your files from a remote location and use the drive as a media server.  
This user manual contains information and instructions for setting up and using the  
My Book Live drive. Much of the information provided below is also available in the  
Online Learning Center at http://www.wd.com/setup. The most common activities  
are listed below:  
How do I . . .  
See . . .  
page 26  
page 31  
page 37  
page 55  
page 60  
page 83  
Back up my computer data to the My Book Live drive  
Restore my data from the My Book Live drive to my computer  
Set up auto-update of WD SmartWare Software  
Launch the My Book Live dashboard on the Web  
Use the My Book Live dashboard to customize my drive  
Open a private share  
Restore the My Book Live firmware to factory defaults  
page 69  
page 125  
Update My Book Live firmware  
page 62  
page 85  
Back up My Book Live by storing a safepoint (snapshot) of it on another  
compatible network drive or network share  
Access photos and files on the My Book Live drive from my iPhone, iPad, or page 94  
Android device  
Access files on the My Book Live remotely at wd2go.com  
Enable or disable My Book Live applications such as iTunes  
Play and stream media from the My Book Live  
page 107  
page 73  
page 112  
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Backing Up and Retrieving Your Computer Files  
4
Using WD SmartWare (Windows Only)  
Using Windows 8 File History  
Using Windows 7/Windows Vista Backup  
Using Apple Time Machine  
Using WD SmartWare (Windows Only)  
WD SmartWare software is an easy-to-use tool that gives you the power to:  
Protect your data automatically—Automatic, continuous backup instantly  
makes a copy whenever you add or change a file.  
Note: Automatic backup protection is continuous as long as both your  
My Book Live and computer are connected to your network. If you disconnect  
from your network, backup temporarily stops. Once you reconnect, WD  
SmartWare automatically scans your computer for new or changed files and  
resumes backup protection.  
See your backup as it happens—Visual backup organizes your content  
into categories and shows the progress of your backup.  
Retrieve lost files effortlessly—Bring back your valuable data to its original  
location whether you have lost all your data or just overwritten an important  
file.  
Take control—Customize your backups.  
Viewing the Info/Online Help Topics  
WD SmartWare provides two kinds of Help:  
Help icon  
—Each WD SmartWare screen provides easy access to online  
Help information to quickly guide you through your backup, retrieve, and  
settings tasks. Whenever you are uncertain about what to do, just click the  
info/online Help icon in the upper-right corner of any screen.  
To close the info/help screen after reading the online Help, click the X button  
in the upper-right corner of the screen.  
Help tab—This tab on the WD SmartWare screens provides more detailed  
Help. For information on using the Help tab, see page 25.  
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Installing WD SmartWare Software  
Installing WD SmartWare  
1. Access the Online Learning Center at http://www.wd.com/setup.  
2. Select My Book Live.  
3. Click the Product Downloads button to display the Install Downloads screen:  
4. In the WD SmartWare box, click Download.  
5. Access your downloaded files and extract the contents of the zip file to your  
computer.  
6. Double-click WD SmartWare Setup file.  
7. Follow the on-screen instructions to complete the installation.  
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8. Click the Launch WD SmartWare button to display the WD SmartWare Home  
screen. (See “WD SmartWare Home Screen” on page 24.)  
Launching WD SmartWare After Installation  
Use one of the following options for the WD SmartWare Software once you have  
installed it:  
WD SmartWare icon  
—In the Windows system tray, left- or right-click  
the WD Quick View icon to display the main menu and then select  
WD SmartWare.  
-OR-  
Windows Explorer—Click Start or  
WD SmartWare > WD SmartWare.  
and then click Programs >  
WD SmartWare Home Screen  
The Home screen is the first screen you see after you launch WD SmartWare:  
The WD SmartWare Home screen provides five tabs:  
Home—Provides a content gauge showing the capacity of each My Book  
Live drive on your network.  
Backup—Manages existing backups or creates new backups of your  
important data, including movies, music, documents, email, and photos.  
Retrieve—Brings back valuable data that has been lost or overwritten.  
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Settings—Manages backup parameters, searches for updates and provides  
a link to the My Book Live dashboard, where you can configure the drive.  
Help—Provides quick access to Learning Center topics and links to online  
support services. The Learning Center topics provide more detail than the  
info/online help for each screen, but not as much as the WD SmartWare  
Software User Manual.  
In the Content Gauge for your computer’s hard drive, all of your files that are  
available for backup display against a blue background in six categories where:  
This file category  
Documents  
Includes files with these extensions  
.doc, .txt, .htm, .html, .ppt, .xls, .xml, and other document  
extensions  
Mail  
.mail, .msg, .pst., and other mail extensions  
.mp3, .wav, .wma, and other music extensions  
.avi, .mov, .mp4, and other movie extensions  
.gif, .jpg, .png, and other picture extensions  
Others that do not belong in the five main categories  
Music  
Movies  
Pictures  
Other  
For a complete list of all included file extensions, search for Answer ID 3644 in the  
WD Knowledge Base at http://support.wdc.com.  
Note that:  
Moving the pointer over a category displays the number of files in the  
category.  
The System category, shown against a dark gray background, includes all of  
your operating system files that are not available for backup. Files that are not  
backed up include system files, program files, applications, and working files  
like .tmp and .log files.  
The Retrieved category, also shown against a dark gray background,  
includes the files that you have retrieved from a prior backup. They, too, are  
not available for backup.  
Note: Additional Files are files outside of the backup.  
How the Backup Function Works  
The WD SmartWare software automatically and continuously backs up all of your  
important data files to the My Book Live drive—music, movies, photos, documents,  
email, and other files.  
After the WD SmartWare software categorizes the different types of files on the  
selected hard drive, clicking the Start Backup button backs all of them up. Or you  
can select specific files, folders, or categories of files to back up.  
If your computer has more than one internal hard drive, you must select and back up  
each one to protect all of the data files on your computer.  
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After performing a backup, the WD SmartWare software protects your files by  
backing up any:  
New file that is created on or copied to your hard drive  
Existing file that is changed in any way  
This protection is automatic—the WD SmartWare software does it for you without  
any action on your part—just make sure to leave your My Book Live connected to  
your network.  
Note: Should you disconnect and reconnect the drive to the network, the  
WD SmartWare software rescans your computer for new or changed files and  
resumes automatic, continuous backup as before.  
Backing Up Files  
To back up some or all of your files:  
1. On the Home screen:  
a. If your PC has more than one internal hard drive or drive partition, select the one  
that you want to back up first from the internal drive selector box under your  
computer icon:  
b. If you have more than one My Book Live device, WD NAS drive, or  
SmartWare-compatible devices connected to your network, select the one  
that you want to back up files to:  
c. Select the My Book Live device folder to which you’d like to back up your  
files.  
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2. Click the Backup tab to display the Backup screen:  
3. On the Backup screen:  
IF you want to back up . . .  
on the internal hard drive,  
All of the categories of files  
Selected categories of files  
All of the files and folders  
Selected files or folders  
THEN . . .  
Proceed to step 4 on page 27.  
Skip to step 5 on page 28.  
Skip to step 8 on page 29.  
Skip to step 9 on page 29.  
4. To back up all of the categories of files on the My Book Live:  
a. Verify that the backup mode is category and that Ready to perform  
category backup appears at the upper-left corner of the Backup dialog.  
If the backup mode is file and Ready to perform file backup appears there,  
then click the Switch to File Backup button and OK at the Switching  
Backup Plan prompt.  
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b. Click Advanced View to open the backup by categories selection box  
and verify that the check boxes for all six categories are selected.  
c. As required, select any cleared check boxes and then click Apply  
Changes to create a custom backup plan and refresh the content gauge  
for your My Book Live drive.  
d. Click Start Backup to begin backing up all categories of files and skip to  
step 10 on page 30.  
5. To back up selected categories of files:  
a. Verify that the backup mode is and that Ready to perform category  
backup appears at the upper-left corner of the Backup dialog.  
b. If the backup mode is file and Ready to perform file backup appears  
there, then click the Switch to Category Backup button and then OK at  
the Switching Backup Plan prompt.  
6. Click Advanced View to open the backup by categories selection box.  
7. In the backup by categories selection box:  
a. Select the check boxes for the categories of files that you want to include in the  
backup.  
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b. Clear the check boxes for the categories of files that you want to exclude  
from the backup.  
c. Click the Apply Changes button to refresh the Content Gauge for your My  
Book Live drive.  
d. Click the Start Backup button to begin backing up the selected  
categories of files and skip to step 10 on page 30.  
8. To back up all of the files and folders on the internal hard drive:  
a. Verify that the backup mode is file and that Ready to perform file backup  
appears at the upper-left corner of the Backup dialog.  
b. If the backup mode is category and Ready to perform category backup  
appears there, click the Switch to File Backup button and then OK at  
the Switching Backup Plan prompt.  
c. In the backup by files selection box, click the check box for your  
computer’s internal hard drive:  
d. Click Apply Changes to create a custom backup plan and refresh the  
content gauge for your My Book Live drive.  
e. Click Start Backup to begin backing up all of files and folders and skip to  
step 10 on page 30.  
9. To back up selected files or folders:  
a. Verify that the backup mode is file and that Ready to perform file backup  
appears at the upper-left corner of the Backup dialog.  
b. If the backup mode is category and Ready to perform category backup  
appears there, click the Switch to File Backup button and then OK at  
the Switching Backup Plan prompt.  
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c. In the backup by files selection box, click the pointers to open the folder  
structure:  
d. Select the check boxes for the individual files or folders that you want to  
back up. Note that clicking a folder check box automatically selects all of  
the subfolders and files in the folder.  
e. Click Apply Changes to create a custom backup plan and update the  
content gauge for your My Book Live drive. Clicking Revert clears all of the  
check boxes and redisplays the initial/default configuration.  
f. Click Start Backup to begin backing up the selected files or folders and  
proceed to step 10 on page 30.  
10. During the backup:  
A progress bar and message indicate the amount of data that has been  
backed up.  
For a category backup, the blue background in the content gauge for your  
computer’s internal hard drive changes to yellow/amber for all of the files that  
have not yet been backed up.  
The gray background for categories or files in the content gauge for your My  
Book Live drive changes to blue as the backup completes.  
You can continue to set up your drive or perform any other functions because  
the WD SmartWare software backs up your files in the background.  
The Start Backup toggle button changes to Stop Backup for stopping the  
backup.  
Appearance of a backup successfully finished message means that the  
backup completed normally.  
If any files could not be backed up, the WD SmartWare software displays a:  
- Caution message indicating the number of files involved  
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- View link that you can click to see a list of the files and the reasons they were not  
backed up  
Some applications and running processes can keep files from being backed up. If  
you cannot determine why some of your files were not backed up, try:  
- Saving and closing all of your open files  
- Closing all running applications—including your email program and web browser  
Important:  
Appearance of a Caution message indicating that your drive is full means that  
there is not enough free space on the drive to complete the backup.  
The best long-term solution is to relegate the drive to long-term archive  
storage and:  
a. Click the Help tab.  
b. Click the WD Store link to view the Western Digital Online Store website.  
c. Click External Hard Drives and select the best drive to suit your future  
requirements.  
11. If you clicked Stop Backup at step 10, the Stop backup? confirmation  
prompt reminds you that the WD SmartWare software runs your backup job in  
the background so you can continue using you computer for other things  
during the backup. To continue, click either:  
Continue Backup to disregard your request and resume the backup  
Stop Backup to follow through with your request and stop the backup  
12. If your computer has more than one internal hard drive, repeat the backup  
procedure for each one.  
Retrieving Backups  
The WD SmartWare software makes it easy for you to retrieve files that your  
My Book Live drive has backed up and either:  
Restore them to their original locations on your computer.  
-OR-  
Copy them to a special retrieve folder.  
Retrieval is generally a four-step process:  
1. On the Home screen, choose the drive to retrieve content from.  
2. Choose whether to retrieve content to a special retrieval folder or to the original  
location.  
3. Choose what content to retrieve: files, folders, or everything.  
4. Retrieve the content.  
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USER MANUAL  
Retrieving a File  
After selecting the drive on the Home screen, you can retrieve files or complete  
folders from your My Book Live drive. (For information on retrieving folders, see  
“Retrieving a Folder” on page 34.)  
To retrieve a file from your drive:  
1. Click the Retrieve tab to display the “Select a destination for retrieved files”  
screen:  
2. The drive may contain backups from other computers. To retrieve files from a  
specific computer (volume):  
a. Click the Change Retrieve Volume button to display the “Select a volume to  
retrieve from” screen:  
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b. Select the desired volume and click the Select Destination button.  
3. On the Select a destination for retrieved files screen:  
IF you want to copy your  
retrieved content to . . .  
THEN . . .  
Its original location,  
a. Select the To the Original Places option.  
b. Click the Select Files button to display the Select  
Note: Not available when  
retrieving a backup of a different  
computer.  
content to retrieve... screen.  
A retrieved content folder,  
a. Select the In a Retrieved Content Folder option.  
b. If you want to specify a different retrieve folder, click  
Browse and identify the new retrieve folder.  
c. Click the Apply button to save and implement the new  
Note: If you change the retrieval  
content location from where it has  
been, the previous location will be  
backed up.  
retrieve folder.  
d. Click the Select Files button to display the Select  
content to retrieve... screen.  
4. On the Select content to retrieve... screen, select Retrieve Some Files to  
display the retrieve files selection box:  
5. Navigate through the folder structure to find the files you want.  
Click the appropriate file category button to list the files by category:  
- Pictures  
- Music  
- Movies  
- Documents  
- Other  
- Mail  
Select the View icon to list individual files.  
Type all or part of the file name in the search box to locate the file and press  
Enter to start the search. To eliminate the search filter, delete all of the text in  
the search box and press Enter.  
Select the check box for the file that you want to retrieve.  
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6. Click the Start Retrieving button.  
7. During the retrieve:  
The Retrieve screen displays a progress bar and a message indicating the  
amount of data that has been copied to the specified retrieve location.  
A Cancel Retrieving button is available for you to stop the retrieve.  
A “Retrieval accomplished” message signifies completion of the retrieve.  
A “Partial retrieve accomplished” message means the file you selected for the  
retrieve was not copied to the specified retrieve location. In this case, either a:  
- “Files Not Retrieved” message provides the number of files that were not retrieved  
and a link to a failed-to-retrieve information screen. Click the View files link to  
see the list of files and the reasons they were not retrieved, or a  
- “Destination is full” message means that your computer does not have sufficient  
disk space to complete the retrieve.  
Retrieving a Folder  
To retrieve a folder from your drive with all of the content within the folder (which may  
include multiple categories), right-click the folder within the retrieve files section box  
and choose Select folder in all content categories.  
Retrieving an Earlier Version of a File or Deleted Files  
In the retrieve files selection box, check the Show deleted files check box and/or  
the Show older files check box. Now, when selecting content to retrieve, you can  
select individual files that were overwritten or deleted. Likewise, retrieving entire  
folders in this mode will retrieve older versions and deleted files as well.  
Note: You can only retrieve one version of a file per retrieve.  
Retrieving All of Your Content  
On the Select content to retrieve... screen, choose the Retrieve All Files option,  
which retrieves files across all categories and copies them to either their original  
locations or the Retrieved Contents folder.  
During the retrieve:  
The Retrieve screen displays a progress bar and a message indicating the  
amount of data that has been copied to the specified retrieve location.  
A Cancel Retrieving button is available for you to stop the retrieve.  
A “Retrieval accomplished” message signifies completion of the retrieve.  
A “Partial retrieve accomplished” message means the file you selected for the  
retrieve was not copied to the specified retrieve location. In this case, either a:  
- “Files Not Retrieved” message provides the number of files that were not retrieved  
and a link to a failed-to-retrieve information screen. Click the View files link to  
see the list of files and the reasons they were not retrieved.  
- OR-  
- “Destination is full” message means that your computer does not have sufficient  
disk space to complete the retrieve.  
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Customizing WD SmartWare Software  
The WD SmartWare software makes it easy for you to quickly customize its settings  
for the best possible drive performance by:  
Specifying the number of backup versions that you want to keep for each file  
Specifying a unique folder to store files retrieved from your drive  
Automatically checking for WD SmartWare software updates  
Click the Settings tab to display the Settings screen:  
On the Settings tab you can:  
Create and edit the software settings for My Book Live  
Set up drive settings for your My Book Live  
Creating Software Settings  
Click the Set Up Software button to open the My Book Live Desktop, then click  
Software Settings. On the Software Settings Screen.  
IF you want to . . .  
THEN click . . .  
File History  
AND see . . .  
Change the number of backup  
versions to keep for each file,  
“File History” on page 37.  
Specify a path to a different  
retrieve folder,  
Retrieve Folder  
Preferences  
“Specifying a Different Retrieve  
Folder” on page 36.  
Change the option that checks for  
software updates whenever you  
reconnect your My Book Live drive to  
your network,  
“Setting the Preferences (Auto  
Update) Option” on page 37.  
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Specifying the Number of Backup Versions  
The WD SmartWare software can keep up to 25 older versions of each file. If you  
overwrite or delete a file by mistake, or want to see an earlier version of the file, the  
WD SmartWare software has a copy for you.  
Keeping more versions:  
Improves your ability to save/retrieve more versions of a file  
Consumes more disk space  
To specify the number of backup versions that you want to keep for each file:  
1. On the Software Settings screen, click the File History button to display the  
Set File History screen:  
2. Specify the number of file versions that you want to keep (from 1 to 25) in the  
Enter the number of backup versions to keep for each file box.  
3. Click Apply to save and implement the new number of backup versions.  
Specifying a Different Retrieve Folder  
When you start a retrieve, you can choose whether you want to store the retrieved  
files in either:  
Their original locations on your computer  
-OR-  
A Retrieved Content folder  
By default, the WD SmartWare software creates and uses a Retrieved Content  
subfolder in your My Documents folder. To specify a different folder:  
1. Either create a new folder or determine which existing folder you want to use.  
2. On the Software Settings screen, click the Retrieve Folder button to display  
the Set Retrieve Folder screen:  
3. Click the Browse button and use the browse function to identify the new  
retrieve folder.  
Note: If you don’t want your previous retrieve contents folder to be backed up, delete the  
folder before you apply changes.  
4. Click the Apply button to save and implement the new retrieve folder.  
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Setting the Preferences (Auto Update) Option  
When enabled, each time you reconnect your My Book Live drive to your network,  
the Preferences option checks for software updates. This ensures that you are  
always using the most recent software version.  
To enable or disable the Preferences option:  
1. On the Software Settings screen, click the Preferences button to display the  
Set Preferences screen:  
2. Select or clear the Automatically check for WD SmartWare software  
updates check box to enable or disable the Preferences option. If selected,  
WD SmartWare links you to the WD web page where the download is available.  
Creating Drive Settings  
Click the Set Up Drive button to open WD Quick View Dashboard for details on  
how to manage your My Book Live drive settings. (See “Using the My Book Live  
Dashboard” on page 54.)  
Using Windows 8 File History  
If you choose not to use WD SmartWare software for backing up files to the  
My Book Live device, you can use File History.  
File History  
File History automatically backs up media files, documents, email, and other  
personal files to your My Book Live drive. If you lose files or your system crashes,  
you can easily restore the files to your PC. For more information on Windows 8 File  
History, consult Microsoft's documentation.  
Windows 8 File History  
1. From the Start Menu, click Desktop  
2. In the Toolbar, click File Explorer.  
3. Select Computer.  
4. In the Ribbon (top of page) select Computer>Open Control Panel.  
5. Under System and Security, select Save backup copies of your files with  
File History.  
6. On the File History screen, ensure that File History is On.  
If File History is Off, click the Turn On button.  
7. In the right panel, select Select Drive. File History will detect your  
My Book Live device and list it in the Select a File History drive list.  
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8. Select your device, then click OK. File History will automatically begin backing  
up your data.  
To begin your backup immediately, click Run now.  
Using Windows 7/Windows Vista Backup  
If you choose not to use WD SmartWare software for backing up files to the  
My Book Live, you can use Windows Backup or Apple Time Machine as an  
alternative.  
Windows Backup  
The Windows Backup features of Windows Vista (Business, Ultimate, Home  
Premium, and Enterprise) and Windows 7 (Professional and Ultimate versions)  
enable you to back up media files, documents, email, and other personal files to  
your My Book Live drive. If you lose files or your system crashes, you can easily  
restore the files to your PC. For more information on Windows Backup, consult  
Microsoft's documentation.  
Windows Vista Backup  
1. Click  
and then Control Panel.  
If a Found New Hardware screen displays, click the Cancel button.  
2. Click Control Panel > System Maintenance > Backup your computer  
and follow the steps in the wizard.  
3. When prompted to select where you want to save your backup, click On a  
network.  
4. Click the Browse button and select the My Book Live drive.  
5. Select a share where you want the backup to be created and click the OK  
button.  
6. Enter the username and password assigned to your user name on the My Book  
Live. If no user name has been assigned, enter everyone as the username and  
any password (e.g., 1234). Click the OK button.  
7. Follow the remaining instructions as prompted by the wizard.  
Windows 7 Backup  
1. Click  
> Control Panel > System and Security.  
2. Click Backup and Restore.  
3. Click the Set up Backup button and follow the steps in the wizard.  
4. When prompted to select where you want to save your backup, click Save on  
a network.  
5. Click the Browse button and select the My Book Live drive as the backup  
destination.  
6. Select a share where you want the backup to be created and click the OK  
button.  
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7. Enter the username and password assigned to your user name on the My Book  
Live drive. (See page 75.)  
8. Make sure the backup destination is correct and click the Next button  
9. When prompted for the content you want to back up, select Let Windows  
choose or select desired content and then click the Next button.  
10. On the Review your backup settings screen, click the Save settings and run  
backup button.  
Using Apple Time Machine  
Backing up  
The Apple Time Machine is a built-in feature on Mac OS X Mountain Lion, Lion,  
Snow Leopard, and Leopard computers that can back up everything on your  
computer: music, photos, documents, applications, emails, and system files. The  
My Book Live drive can store these backups, so that if your hard drive or operating  
system should crash, or you lose a file, you can easily restore it to your computer.  
You can also specify the maximum amount of space you’d like to use on your Time  
Machine to backup your files (See “Mac Backups (For Mac OS)” on page 65.)  
Setting Up Time Machine  
To set up Time Machine to back up files to your My Book Live drive:  
.
1. Use one of the following methods to open Time Machine.  
Click the Time Machine icon in the Dock:  
Click the Apple menu > System Preferences and select Time Machine.  
Click Go > Applications and select Time Machine.  
2. If this is your first time creating a backup, the following screen displays:  
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Click Set Up Time Machine to display the Time Machine Preferences screen:  
3. Click Select Disk and select the My Book Live drive where you want the  
backups stored:  
4. Click Use Backup Disk. A screen prompts for your user name and password.  
5. Select Guest (default setting) and click Connect:  
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6. The Preferences screen returns:  
7. To start automatic backups, move the slider to ON.  
8. To add a Time Machine drop-down menu icon  
to the menu bar at the top  
of the screen, select the Show the Time Machine status in the menu bar  
check box. This menu enables you to start a backup, enter Time Machine to  
restore files, or open the Time Machine Preferences screen:  
Time Machine begins backing up your files. The first backup may take some  
time, but subsequent backups are faster because Time Machine only backs up  
new or changed items. A status bar displays the progress of the backup:  
Time Machine backs up your computer every hour and keeps the following  
backup sets:  
Every hour for 24 hours  
Every day for the past month  
Weekly until the My Book Live drive is full.  
Note: If a backup is interrupted, for example, if the computer goes into sleep mode,  
or the My Book Live is disconnected, it will resume automatically once the  
computer is available.  
If you change the name of the My Book Live, previously set Time Machine  
backups delay or fail. To fix the problem, resume backing up by  
re-selecting the drive in the Time Machine Preferences screen.  
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To see information such as available capacity and the date and time of the  
oldest, latest, and next backup, select Open Time Machine Preferences on  
the Time Machine drop-down menu:  
Starting a Backup  
To start a backup at any time, select Back Up Now on the drop-down menu:  
Note: To delete Time Machine backups, use the My Book Live dashboard. (See  
“Backing Up a My Book Live Drive With Safepoints” on page 85.)  
Retrieving Backed-Up Items  
You may sometimes want to retrieve files and other items backed up on the  
My Book Live drive. For example, you may have lost a file, or you want to see files  
from a week ago. You can retrieve individual items, multiple items, shares, or if your  
system crashes, your entire hard drive.  
To retrieve backed-up items to your hard drive:  
1. Open the window on your computer where you want the item restored. For  
example, if you are retrieved a document, open the Documents folder. (If you  
are restoring an item on your desktop, you do not need to open a window.)  
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2. Click the Time Machine icon in the Dock or select Enter Time Machine from  
the drop-down menu:  
All of your backups display in a cascade, with the most recent in front.  
3. Click the arrows or the time line on the right of the screen to browse through all  
the backups Time Machine has created:  
4. Select the item you want to restore and click the Restore button at the bottom  
right to display the Copy message:  
5. Click the button for the desired option:  
Keep Original—Does not restore the item from the backup drive.  
Keep Both—The original item remains and the backed-up item is added to  
the selected location on your computer.  
Replace—The backed-up item replaces the original item.  
Note: In Finder, you will see a folder that corresponds to your backup drive that  
includes the word “backup.” This is a protected folder that is automatically  
created and where all of your backups reside. It serves no purpose for users  
other than to store Time Machine backups. In fact, if you try to connect to it,  
you will get a “Connection Failed” message.  
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Managing Your Drive With WD Quick View  
5
Installing WD Quick View (Mac OS Only)  
Accessing WD Quick View Shortcut Options  
Checking Drive Status  
Launching WD SmartWare (Windows only)  
Exiting WD SmartWare Safely (Windows only)  
Opening Shares  
Launching the My Book Live Dashboard  
Mapping the Drive (Windows Only)  
Creating a Shortcut to the Public Share (Windows only)  
Viewing Drive Properties  
Safely Shutting Down  
Monitoring Alerts  
Uninstalling the WD Quick View Icon  
Installing WD Quick View (Mac OS Only)  
WD Quick View software installs the WD Quick View icon in the Mac OS X menu bar  
so that you can perform important functions such as launching WD SmartWare or  
checking drive status quickly. The Windows icon is blue  
. The Mac icon is black  
. Once installed, you can quickly and conveniently perform the tasked described  
in this chapter.  
Note: For Windows OS, WD Quick View installs when you install WD SmartWare. See  
“Installing WD SmartWare Software” on page 23.  
Use the following steps to install the WD Quick View icon.  
1. Access the Online Learning Center at http://www.wd.com/setup.  
2. Select My Book Live.  
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3. Click the Software Downloads button to display the Downloads screen:  
4. In the WD Quick View box, click Download.  
5. Access your downloaded file, and extract the contents of the zip file to your Mac.  
6. Double-click WD Quick View Setup file.  
7. Follow the Quick View installer, following the directions on the screen.  
Accessing WD Quick View Shortcut Options  
Windows  
1. Right-or left-click the WD Quick View icon  
menu.  
in the system tray to display a  
2. Move the pointer over or click to select your My Book Live drive and display a  
submenu:  
Figure 1. Windows WD Quick View menus  
3. Select the desired option.  
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Mac OS X  
1. Click the WD Quick View icon  
in the menu bar to display a menu.  
2. Move the pointer over the name of your My Book Live to display a submenu:  
Figure 2. Mac OS X WD Quick View menus  
3. Select the desired option.  
Checking Drive Status  
Windows  
Move the pointer over the WD Quick View icon  
drive capacity used and drive temperature:  
in the system tray to see the  
A green dot beside the drive name means the drive is behaving normally.  
A red dot beside the drive name means the drive is experiencing a problem,  
such as an abnormally high temperature.  
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Mac OS X  
Click the WD Quick View icon  
in the menu bar and move the cursor over the  
name of your My Book Live drive to display drive status below the submenu:  
Launching WD SmartWare (Windows only)  
If WD SmartWare is installed, select the WD SmartWare option on the WD Quick  
View menu to display the WD SmartWare home screen.  
Exiting WD SmartWare Safely (Windows only)  
Select Exit WD SmartWare on the WD Quick View menu to close the application.  
(This option only appears if you are running WD SmartWare.)  
Opening Shares  
You can use WD Quick View to open the drive’s public share and any private shares  
to which you have access permission.  
1. Select Open on the WD Quick View submenu.  
Windows: The shares display in Windows Explorer:  
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Mac OS X: The contents of the public share display in Finder:  
Note: To view all of the shares on the drive, click the name of your My Book Live  
under Shared.  
2. Select the share you want to view:  
Windows: For a private share, if prompted for a user name and password, enter  
those associated with your user account on the My Book Live dashboard (see  
“Creating a User” on page 75). If you make the user name and password for the  
dashboard the same as those for logging into the computer, no user name or  
password are required here.  
Mac OS X: For a private share, if prompted for a user name and password,  
enter those associated with your user account on the My Book Live dashboard  
(see “Creating a User” on page 75). For a public share, if prompted for a user  
name and password, select Guest.  
Launching the My Book Live Dashboard  
Select Dashboard on the WD Quick View submenu to launch the application. The  
Welcome screen displays. (See “Using the My Book Live Dashboard” on page 54.)  
Mapping the Drive (Windows Only)  
1. Select Map [My Book Live name] on the WD Quick View submenu. The Map  
Network Drive screen displays:  
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2. Select the desired letter from the Drive drop-down list.  
3. Click the Finish button.  
Note: When Windows attempts to reconnect a Mapped Network Drive after a  
restart, the “Unable to reconnect mapped network drives” error may appear.  
This can occur if the username and password of the My Book Live drive do  
not match the current Window's username and password information.  
During the automatic reconnection process, Windows may attempt to send  
the current Windows username and password instead of the  
My Book Live username and password specified during setup. Attempting to  
open the mapped network drive prompts a new login window. Enter the My  
Book Live username and password to reconnect the share, allowing it to be  
accessible again (until the next reboot). For more information on  
troubleshooting this problem, see Knowledge Base Answer 6745.  
Creating a Shortcut to the Public Share (Windows only)  
Note: Mac OS X automatically displays a public share icon on the desktop. You can  
create aliases for any subshares. (See “Using Mac OS X” on page 19.)  
Select Create Shortcut on the WD Quick View submenu. An icon representing the  
public share displays on the desktop.  
Viewing Drive Properties  
Select Properties on the WD Quick View submenu to display the Properties screen:  
My Book Live Properties on Windows  
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My Book Live Properties on Mac OS X  
Safely Shutting Down  
One of the recommended ways to safely shut down your My Book Live drive is to  
use the WD Quick View icon.  
Note: Another preferred method is to use the dashboard. See “Reboot/Shutdown”  
on page 69. If the unit does not shut down using either recommended  
method, see “How do I safely shut down the My Book Live?” on page 127.  
Important: Before shutting down, ensure that no files are being transferred to or  
from the device. Check the LED on the front of the drive to make sure  
it is not blinking. Blinking indicates that the unit is processing  
information (for example, backing up or transferring files).  
WARNING! Do not unplug the drive during shutdown.  
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1. Select Shut Down on the WD Quick View submenu to display the  
WD SmartWare Shut Down screen.  
2. Enter the administrator’s password or leave blank and then click the OK button.  
The drive shuts down.  
Monitoring Alerts  
Flashing Icon and Balloon Alert  
In both Windows and Mac systems, the WD Quick View icon flashes to indicate the  
drive may be overheated or about to fail. In Windows, a balloon alert displays as  
well.  
Note: If the drive overheats, power it down and let it cool for 60 minutes. Power it  
back on, and if the problem persists, contact WD Support.  
WD Quick View Option  
An option on the WD Quick View submenu displays alerts such as:  
Drive is reaching maximum capacity.  
Drive is full and subsequent backups cannot take place. Displays every five  
minutes until space is made available.  
Updates are available.  
To view drive alerts:  
1. To display one or more alerts, select your device, then select Alerts on the WD  
Quick View submenu. Multiple alerts are arranged chronologically.  
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2. To close the alert panel, click the Exit button.  
Figure 3. Alerts on Windows  
Figure 4. Alerts on Mac OS X  
For Mac OS, click the OK button to close.  
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Uninstalling the WD Quick View Icon  
Windows  
On Windows XP, click Start > Control Panel > Add or Remove Programs and  
uninstall WD Drive Manager.  
On Windows Vista/Windows 7: click  
> Control Panel > Programs and  
Features and uninstall WD Smartware.  
The System Tray no long contains the WD Quick View icon  
.
For more information on uninstalling QD Quick View, see Knowledge Base  
Answer ID 5373.  
Mac OS X  
1. On the desktop, click Finder, then select Applications from the Favorites area.  
2. In the Applications list on the right of the screen, double-click WD Quick View  
Uninstaller.  
3. Click Continue. A login window displays your Mac user name.  
4. Enter your Mac password and click OK.  
The menu bar no longer contains the WD Quick View icon  
.
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Using the My Book Live Dashboard  
6
Launching the My Book Live Dashboard  
Starting the My Book Live Dashboard  
Understanding Dashboard Components  
Obtaining Customer Support  
What Can I Do Now?  
Use the My Book Live dashboard to configure settings to manage the My Book Live  
as you prefer. For example, you can set up user accounts and restrict access to the  
files on your My Book Live drive, set up folders for storing files, and customize the  
drive to suit your needs.  
This chapter introduces you to the My Book Live dashboard and gets you started.  
Launching the My Book Live Dashboard  
Use one of the following methods to launch the dashboard:  
IF you want to launch from . . . THEN . . .  
Dashboard Desktop icon,  
•
Double-click the Dashboard icon on your Desktop.  
Note: The icon only displays on your desktop if  
you check Create Shortcut on the final  
screen of the online setup software wizard.  
A browser or Windows Explorer,  
1. Use the name or IP address of your My Book Live as the  
address (or URL):  
2. Click Go.  
WD Quick View icon,  
Windows 8,  
1. Left- or right-click the WD Quick View icon.  
2. Select your My Book Live and then Launch  
Dashboard.  
1. In the Toolbar, select the File Explorer icon.  
2. In the left panel, select Network.  
3. In the right panel, Locate your My Book Live drive under  
Storage.  
4. Double-click the drive, or right-click and select View  
device webpage from the resulting menu.  
Windows 7/Vista,  
1. Click  
> Computer.  
2. In the left panel, select Network.  
3. In the right panel Locate your My Book Live drive under  
Storage.  
4. Double-click the drive, or right-click and select View  
device webpage from the resulting menu.  
Windows XP,  
1. Click Start > My Network Places.  
2. Locate your My Book Live drive.  
3. Double-click the drive or right-click and select Invoke.  
My Book Live Setup application  
•
Select Dashboard on Setup Wizard final page.  
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IF you want to launch from . . . THEN . . .  
Mac OS X, 1. Click the Safari icon  
Bonjour.  
> bookmark icon  
>
2. Double-click the My Book Live drive on the network.  
Starting the My Book Live Dashboard  
1. Use one of the options outlined in “Launching the My Book Live Dashboard” on  
page 54 to access the My Book Live Dashboard:  
When you select an option on the screen, the navigation panel slides to the left and  
the selected page appears.  
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Understanding Dashboard Components  
The typical the My Book Live dashboard page offers options for viewing and entering  
information and provides assistance and notifications:  
No. Item  
Description  
1
Device Name  
Name of the My Book Live drive. You can change  
the default name to one of your own choosing. (See  
“General” on page 61.)  
2
3
Displays or hides a drop-down list of all messages  
and alerts.  
Alerts icon  
Alerts & Events list  
Displays all messages and alerts. If desired, close  
an individual alert by clicking the X in its right  
corner.  
4
Secure Your Device/Logout  
Enables you to enter a username and password, if  
desired. A logout link displays if you use a password  
to access the My Book Live dashboard.  
5
6
7
Navigation panel  
Support  
Roll the mouse over a link to display information  
about a page. Click to display the associated page.  
Provides links to product documentation, a user  
forum, FAQs, and a customer support contact form.  
Let us help you  
Displays information about performing the tasks  
noted in the scrolling list below. The + or - sign  
enables you to show or hide the scrolling display.  
Navigate through the tasks by clicking the back <  
and next > arrows beside the blue dots below the  
task.  
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No. Item  
Description  
8
9
> or V buttons  
Device usage dock  
Display and hide screen sections.  
Displays the device name, information about the  
type of files stored, currently used capacity, and  
system status.  
10 View my files  
Click this icon to display the public folder for your  
device.  
*
Displays when the system is processing  
information, for example, saving settings.  
Processing icon  
*
Displays to the right of some items:  
Tool Tips icon  
Provides a brief explanation when you roll the  
mouse over the icon.  
* Not shown in screen example.  
Obtaining Customer Support  
To open the Support page:  
1. Click the Support option in the navigation panel to display the Support page:  
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Sending Customer Support Your Log Files  
If you have a problem with the My Book Live drive, complete the online form on the  
Support page to generate a log and send it to WD’s Customer Support team.  
Another option is to manually generate a system log and save or email it.  
To run a system report and send it to WD Customer Support automatically:  
- Click the Privacy Policy link to review WD’s privacy policy.  
- Click the Request Support button.  
- Sign into the WD Knowledge Base (http://support.wdc.com), if you have not  
previously done so.  
- Complete and send your request.  
To run and save a system report manually, click the Create & Save button.  
Then save it to your computer. If desired, email it to WD Customer Support.  
Obtaining Other Support  
To obtain the most recently updated user manual, click the Product  
Documentation link.  
To see answers to frequently asked questions and troubleshooting  
instructions, click the FAQs link.  
To participate in a forum about the My Book Live, click the Forum link.  
To see WD phone numbers and other contact information, click the Contact  
Info link.  
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What Can I Do Now?  
The next few chapters step you through the procedures for using the My Book Live  
dashboard. The following table provides shortcuts to instructions for some common  
tasks.  
How do I ...  
See ...  
Request assistance from Customer Support  
Set up the drive on your network  
Configure drive settings  
Update My Book Live firmware  
Create users  
page 57  
page 66  
page 60  
page 62  
page 75  
page 78  
page 80  
page 83  
page 85  
Change a user’s password  
Create shares  
Access private shares  
Back up the My Book Live by creating and  
restoring safepoints  
Shut down or reboot the My Book Live  
page 69  
page 96  
Enable or disable remote access (WD Photos  
and WD 2go)  
Enable, disable, and use media servers  
page 112  
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Configuring Basic Settings  
7
System Settings  
Network Settings  
Utilities Settings  
Remote Access Settings  
Media Server Settings  
The Settings option enables the Administrator to view and customize the drive’s  
system, network, utilities, remote access, and media settings.  
System Settings  
To select the Settings options:  
1. On the navigation panel, click Settings to display five tabbed pages: System,  
Network, Utilities, Remote Access, and Media. Note that the Settings tab is  
highlighted in blue:  
2. The Settings home page contains five expandable sections: General, Date &  
Time, Updates, Alert & Event Notifications, Energy Saver, and Backup  
Settings. To display or hide a section, click the arrow beside the section name  
or click the section name itself.  
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General  
Use the General section of the page to show the drive name and description, select  
the language in which the web pages should display, view usage of storage space,  
and register the drive.  
WARNING! Renaming the My Book Live forces all the network computers to  
remap their shared network resources. Change the device name  
only when necessary.  
1. View or modify the following settings:  
Device Name  
Enter a unique name for your drive to identify it on the  
network.  
Device Description The default description is My Book Live Edition. If desired,  
enter a different description.  
Language  
From the drop-down list, select the language in which you  
want the My Book Live web pages to display. The default  
language is English.  
Serial Number  
Usage  
Displays the WD-assigned number that identifies the  
specific unit.  
Displays the storage capacity used and the total storage  
capacity.  
Warranty  
Registration  
Click Register Now and follow the prompts to register  
your drive.  
2. If you made any changes, click the Save button that appears below the section.  
Note: Throughout the My Book Live dashboard, the Save and Cancel buttons  
display only if you make changes.  
Date & Time  
The date and time are synchronized to the NTP (network time protocol) server by  
default. You have the option of setting the date and time manually or allowing the  
NTP to access the Internet and automatically set the time. If you are not connected  
to the Internet, you must enter the date and time manually.  
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1. View or modify the following settings:  
Time Zone  
From the drop-down list, select the time zone where your  
drive is located.  
Date & Time  
NTP Service  
From the drop-down lists, select the current date and  
time.  
Select the check box to enable NTP service, which  
automatically synchronizes your drive to update the time  
and date.  
If you want to change to another primary NTP server, click  
Add New Primary, and then enter the URL address of  
the new primary server.  
2. If you have made any changes, click the Save button.  
Updates  
This section of the page enables you to set up the drive to update the firmware  
automatically or to manually check for an update file:  
A description, current version number, and date of last update of the My Book Live  
firmware display.  
Important: Wait for the My Book Live drive to finish powering up  
(approximately three minutes) before configuring the drive. You  
will know it is ready when the LED stops flashing and turns solid  
green (normal) or blue (standby).  
Check for Update  
To manually check for new firmware availability and to optionally install new firmware:  
1. Click the Check for Update button. The “Checking” message displays. If an  
update is found, click OK.  
2. If desired, click the Install & Reboot button. A progress bar displays. When the  
process is complete, the network drive reboots.  
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Update from File  
To update the firmware manually:  
1. Contact WD Tech Support http://support.wdc.com for information on new  
firmware availability.  
2. If a new firmware file is provided, save the file to a Desktop location on your  
computer.  
3. Click the Update from file button.  
4. Select the file saved on your hard drive and click the Open button. A message  
prompts for confirmation that you want to update now. Click OK.  
5. An “Installing Update” progress bar displays, and when installation is complete,  
the drive reboots.  
Auto Update  
To automatically check for and update the firmware:  
1. For Auto Update, select the Enabled check box.  
2. From the drop-down lists, specify the frequency and time at which the drive  
should look for an update on the WD website, and if one is available, to  
automatically install it and reboot.  
3. Click the Save button.l  
Alert & Event Notifications  
The Alert & Event Notification section of the page enables you to add or delete  
email addresses of up to five users who will receive notifications. The notification  
may concern system conditions, such as over temperature, or hard drive, volume,  
and network status. These alerts help the Administrator manage and detect events  
or errors.  
To add or delete an email address:  
1. Select the Enable check box.  
2. Enter the email address of a recipient and click the Add link.  
3. Click the Save and Send Test email button.  
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The following message displays:  
4. Click Close.  
5. To delete an email address, click the Remove link to its right.  
Energy Saver  
If the Hard Disk Sleep function is enabled, the hard drive goes into standby mode to  
save power after a designated period of inactivity. Hard Disk Sleep is enabled by  
default.  
To enable Hard Disk Sleep:  
1. Select the Enable check box next to Hard Disk Sleep.  
2. Click the Save button.  
To disable Hard Disk Sleep:  
1. Clear the Enable check box next to Hard Disk Sleep.  
2. Click the Save button.  
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Mac Backups (For Mac OS)  
The Mac Backups section of the page allows you to configure your Apple Time Machine  
settings for your Mac backups. Using Mac Backups, you can indicate the maximum amount  
of space you’d like to use on your Time Machine to backup your files.  
To set your Time Machine quotas:  
Note: The maximum size cannot be increased after the initial backup. WD  
recommends leaving this setting on the maximum permissible value for your  
initial backup. Once the initial backup is complete, you can change this  
setting using the slider above.  
1. Select Enable, if not already selected.  
2. Select a share where you’d like to save the backup from the pull-down menu.  
3. In the Maximum size field, move the slider to the maximum size setting.  
4. Click Save.  
5. Once your initial backup has been created, access System>Mac Backups  
panal again.  
6. In the Maximum size field, move the slider to the maximum size setting you’d like  
to use for your backup.  
7. Click Save.  
Important: Once your Time Machine begins to back up your files to a  
selected share, we recommend that you continue to back up to  
that share. Switching shares generates a new backup file which  
will not contain your previously saved information.  
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Network Settings  
The Network tab displays the drive’s MAC and IP addresses. You can set network  
options such as network mode, enable FTP protocol for secure file transfer, and  
create a workgroup:  
LAN Configuration  
1. View or modify the following LAN (home or office network) settings:  
Internet Access  
The current status of Internet connectivity for network  
functions such as NTP, firmware update checks, and  
remote access connections.  
MAC Address  
IP Address  
Uniquely Identifies the drive.  
Identifies the current IP address.  
Network Mode  
Select the method of assigning the drive’s unique IP  
address:  
•
DHCP Client causes the My Book Live to obtain an  
IP address and associated settings automatically from  
the local DHCP server, or  
•
Static IP lets you set an IP address manually. You will  
be prompted for IP Address, Netmask, Gateway,  
and DNS Server. (If you don’t know this information,  
please check your router settings.)  
2. Click the Save button.  
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Workgroup  
A Workgroup is a name you assign to each member of a group of computers in a  
network environment. The computers that have the same workgroup name can  
easily exchange information through the network. A Workgroup does not require a  
central server:  
To name or rename a Workgroup:  
1. Enter a name for the Workgroup.  
2. Click the Save button.  
FTP  
File Transfer Protocol enables the transfer of data from one computer to another  
through a network. FTP is disabled by default.  
1. Select the Allow FTP check box to enable it:  
2. Click the Save button.  
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Utilities Settings  
On the Utilities tab, you can test the network drive and get diagnostic information,  
restore the drive to factory defaults, reboot or shut down the drive, and import or  
export a configuration file:  
Diagnostic  
Run Diagnostic Test if you are having problems with your drive. The short test  
checks the drive for major performance problems. The result of a short drive test is a  
pass or fail evaluation of the drive's condition. The short drive test can take several  
minutes to complete.  
The more comprehensive drive diagnostic is the full test. It methodically tests each  
and every sector for error conditions, and inserts bad-sector markers as required.  
The full drive test takes several hours to complete, depending on the size and data  
configuration of your drive.  
To run a test:  
1. Select Short Test (default setting) or Full Test, and then click the Run button. A  
progress bar displays.  
Messages indicate that the test is running and whether the drive passed or failed  
the test.  
2. If the drive passed the test, click the Close button to return to the Utilities page,  
-OR -  
If the drive fails the test, click the Customer Support button to get assistance.  
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Factory Restore  
Note: For information about using the Reset button to return the password and  
network mode to factory settings, see “Resetting the My Book Live” on page  
125.  
In this area of the Settings page, the Administrator can choose a short factory  
restore or a full one. The drive loses all information and the Administrator password  
returns to none.  
Note: A Quick Factory Restore formats the drive, while a Full Factory Restore  
securely erases the drive.  
Important: You may want to export and save the drive's current configuration  
before restoring factory default settings so that you can import it  
afterwards. Note that importing a configuration in this case does not  
restore shares or users.  
If you want to restore the complete contents of a My Book Live  
including user settings, backups, and data, use the safepoint feature  
described on page 85.  
To restore factory defaults:  
1. For Restore Type, select Quick Factory Restore (default setting) or Full  
Factory Restore and click the Start button.  
2. When asked to confirm the action, click the Yes button to continue or the No  
button to return to the Utilities page.  
3. When the progress bar displays, if you selected Full Factory Restore in step 1,  
but you change your mind, click the Change to Quick Restore button to start  
a Quick Factory Restore from the beginning.  
WARNING! Interrupting the factory restore process may damage the My  
Book Live drive. Wait until after the reboot to use the drive  
again.  
At the end of the restore, the “Complete Restore Finished” message displays,  
and the system reboots.  
Reboot/Shutdown  
You can safely reboot and shut down your My Book Live drive using two methods:  
Use the Reboot/Shut Down section of the Utilities screen (discussed in this  
section),  
-OR-  
Use the WD Quick View icon (see “Safely Shutting Down” on page 50).  
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If you are unable to shut down by either method, see “How do I safely shut down the  
My Book Live?” on page 127.  
Important: Before rebooting or shutting down, make sure no file transfers are  
going on. Check the LED on the front of the drive to make sure it is  
not blinking. Blinking indicates that the unit is processing information  
(for example, backing up or transferring files).  
WARNING! Do not unplug the drive during reboot or shutdown.  
To reboot your drive:  
1. Click the Reboot Device button.  
The following message displays:  
2. If the drive is not processing information, or it is but you choose to proceed, click  
the Continue button. The following message displays:  
The drive shuts down and then restarts. Wait until the green LED is solid before  
resuming work with the My Book Live drive.  
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To shut down the drive:  
1. Click the Shutdown Device button.  
A message reminds you that shutting down may interrupt important processes.  
2. If the drive is not processing information, or it is but you choose to proceed, click  
the Continue button. The following message displays:  
3. Click the Close button to close the message.  
4. When the LED on the front of the device is off, you can safely unplug your drive.  
5. Close the browser.  
Import/Export Current Configuration  
Important: Before doing a factory restore or a system update, you may  
choose to save your drive’s current configuration. Later you can  
import a previously saved configuration, if desired. Keep in mind  
that importing a configuration after restoring factory defaults does  
not restore shares or users.  
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To save the current configuration:  
1. In the Export section, click the Save Config File button.  
2. Browse to the location where you want to save the file and click the Save  
button.  
To replace the current configuration:  
1. In the Import section, click the Choose File button and browse to locate the  
replacement file.  
2. Click the Import button, and when the confirmation message displays, click OK.  
The My Book Live reboots.  
Remote Access Settings  
The Remote Access page enables you and other users to access your files on the  
go. You can access photos and files stored in the My Book Live using the  
WD Photos and WD 2go mobile apps and set up remote and secure web access to  
stored files by means of the WD2go.com website.  
For instructions on setting up remote access on this page and then using the  
WD Photos and WD 2go, see “Accessing Your My Book Live Remotely” on page 94.  
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Media Server Settings  
The Media page enables you to define DLNA (Digital Living Network Alliance) and  
iTunes settings so that you can enjoy media in every room in your house.  
Note: DLNA and iTunes only work on your network.  
For instructions on configuring DLNA Media Server and iTunes settings on this page  
and then displaying or streaming media, see “Playing/Streaming Videos, Photos, &  
Music” on page 112.  
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Managing Users  
8
Viewing Users  
Creating a User  
Creating a Private Share for a User  
Changing a User’s Password  
Editing User Settings  
Deleting a User  
The Administrator creates accounts for others who will have access to the My Book  
Live drive. These accounts are referred to as users. Users have full access to their  
own private shares and to public shares, and limited access to the shares of other  
users.  
Note: The Administrator, normally the owner, is the person in charge of setting up  
computers on the network.  
The Users option on the navigation panel lists current users and enables the  
Administrator account to view user details, create new users, grant a user access to  
existing shares, and create shares.  
Viewing Users  
1. On the navigation panel, click Users to view a list of current users on the panel  
on the left, and links that display online Help in a panel on the right:  
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2. To view user details, click the user name. User Detail and Share Access display  
in a panel on the right.  
Creating a User  
The Administrator can create users and limit what shares they can access.  
Full access—Allows the user to read, write, and delete files on the share.  
Read-only access—Restricts the user to only viewing files on the share.  
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1. Click the Create New User button. The Create New User panel slides down  
over the User List:  
2. Enter all required information (indicated by red asterisk).  
3. If desired, enter these optional settings:  
Password/Confirm  
Password  
If you want to set up a password for the user to prevent  
others from accessing the user’s private share, enter a  
password for the user.  
Create private share for Select this option to create a private share with full  
this use  
access rights for the new user.  
Allow access to existing Select this option to grant the new user access to other  
shares  
shares. Select the check box next to each share the  
user can access, and then specify the level of access by  
selecting the full access or the read-only access icon.  
For example, the new user may be given read-only  
access to the family’s photos or Mom’s videos (so he  
can’t change, delete, or add to them), but full access to  
Projects, so he can add, edit, or delete project files.  
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4. Click the Save button. The new user is listed in the User List, and the Share  
Access section moves to the right panel:  
Creating a Private Share for a User  
1. If you want to create a private share for the user, in the Share Access section on  
the right panel, click the Create new share button. A Create New Share box  
displays over the page:  
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2. Complete all required settings (indicated by red asterisk) and any optional  
settings, as follows:  
Share Name  
Assign a name to the share that clearly indicates the  
type of files it will contain.  
Share Description  
User Access  
Enter a brief description of the content in the share.  
Select Private to limit the user’s access to the share.  
Media Serving  
From the drop-down list, select All, (for music, photos,  
and video) or None (excludes all media).  
3. Click the Save button. The new share displays in the Share Access panel with  
the Private  
user.  
indicator displaying. Full access is automatically granted to the  
Changing a User’s Password  
When viewing details about a user, the Administrator can change the user’s  
password (no password is the default setting).  
1. Select the user to display user details in the right column.  
2. Click the Update Password button to display the following:  
3. Enter the same password in both Password and Confirm Password;  
otherwise select the No Password check box.ith no double quotes  
4. Click the Save button.  
Editing User Settings  
1. To make changes to a user’s profile, select the user in the User List. The User  
Details and Share Access panels display.  
2. Modify the required and optional settings as desired. To update the user’s  
access to shares, make the necessary changes in the Share Access panel.  
3. Click the Save button.  
Deleting a User  
You can delete all users except the Administrator.  
1. In the User List, click the trash can icon  
to the right of the user’s name.  
2. In response to the confirmation message, click the Delete button.  
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Managing Shares  
9
Viewing a List of Shares  
Creating a New Share  
Creating a New User  
Making a Share Public  
Deleting a Share  
Opening a Share  
A share is an area on the My Book Live drive for storing files (similar to a folder or  
directory).  
Note: In this manual, we use the terms share and folder interchangeably.  
A share can be public so that all users can access the contents or private to limit  
access to selected users. The Shares option on the navigation panel displays a list of  
shares on the My Book Live and enables the Administrator to manage shares and  
user access.  
Viewing a List of Shares  
On the navigation panel, click Shares to display a list of shares on the My Book Live  
drive. For each share name, the usage, type of media being shared (served) and  
remote access status display.  
If the share is private, a lock icon  
displays to the left. This means that only users  
with special access rights may view or modify it. The right panel contains links to  
online Help.  
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Click a share to display share detail and user access information in the right panel.  
Creating a New Share  
You can create a share and designate it as public or private. For example, if the  
share contains financial information, you may want to deny access to your children.  
Or, if there are photos you would like a friend to see but not change or delete, you  
would assign read-only access to that user.  
1. Click the Create New Share button above the Share Access list to display:  
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2. Complete all required settings (indicated by red asterisk) and any optional  
settings, as follows:  
Share Name  
Assign a name to the share.  
Share Description  
Enter a brief description of the share to remind yourself  
of what it contains.  
Media Serving  
User Access  
From the drop-down list, select On to enable media  
serving for all media types (photo, music, and video).  
Select Off to turn off media serving.  
Select Public if you want all users to have access to  
this share, or select Private to limit user access to this  
share.  
3. Click the Save button. If you selected Private, the User Access panel displays  
below.  
4. To specify access to the new share, select the + (Add) check box next to the  
user’s name, and then select either full access or read-only access. Full access  
means the user can make changes to the share, for example, by adding or  
deleting files. Read-only access means the user can only look at the files. If you  
do not want the user to have any access to the share, make sure the + check  
box is blank.  
For example, the Administrator (Dad) and Mom have full access to the family  
videos, but Sally can only view the videos.  
5. Click the Save button.  
Creating a New User  
While working with the Shares option, you may want to create a new user and  
assign share access privileges at the same time.  
1. Select a share from the list to display share detail:  
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2. Click the Create new user button in the Share Access section on the right. A  
Create New User box displays over the screen:  
3. Complete the information as you did in “Creating a User” on page 75.  
4. Click the Save button.  
Making a Share Public  
If you decide there is no reason to limit access to a private share, convert it to a  
public share.  
1. Select the private share in the Shares list and select the Public option instead of  
the Private option in the Share Access section of the right panel.  
2. Click the Save button.  
Deleting a Share  
1. In the Share List, click the trash can icon  
to the right of the share’s name.  
WARNING! Deleting a share erases all files and folders on the share.  
2. In response to the confirmation message, click the Delete button.  
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Opening a Share  
You have several options for opening My Book Live’s public share and the private  
shares to which you have access.  
To open a private share, you must have:  
A user name and password assigned to your user name  
Read-only or full access to the share  
IF you want to open a  
share using . . .  
THEN for . . .  
WD Quick View in the  
system tray (Windows)  
Public and Private Shares  
1. Left- or right-click the WD Quick View icon  
main menu.  
to display the  
2. Click the arrow beside the drive’s name and then click Open.  
The shares display in Windows Explorer.  
3. For a private share, if prompted for a user name and  
password, enter those associated with your user account on  
the My Book Live dashboard.  
For a private share, if the user’s name and password are the  
same as for logging into the computer, a user name and  
password are not required. If they are not the same, visit  
http://support.wdc.com and see Knowledge Base Answer ID  
5681.  
WD Quick View in the menu  
bar (Mac OS X)  
Public and Private Shares  
1. Click the WD Quick View icon  
in the menu bar and move  
the cursor over the name of your My Book Live drive to display  
the submenu.  
2. Select Open on the WD Quick View submenu. The shares  
display in a second submenu.  
3. Select the desired share. For a private share, if prompted for a  
user name and password, enter those associated with your  
user account on the My Book Live dashboard (see “Creating a  
User” on page 75). For a public share, if prompted for a user  
name and password, select Guest.  
Windows 8  
1. In the Toolbar, select the File Explorer icon.  
2. In the left panel, select Network.  
3. Click My Book Live.  
4. Double-click the Public folder on your drive.  
Windows Vista/Windows 7  
Windows XP  
1. Click  
> Computer.  
2. In the left panel, select Network.  
3. Click My Book Live.  
4. Double-click the Public folder on your drive.  
Public Share  
1. Click Start > My Computer.  
2. Under Network Drives, double-click the Public folder on your  
drive.  
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IF you want to open a  
share using . . .  
THEN for . . .  
Mac OS X  
Public and Private Shares  
1. Open a Finder window and locate your My Book Live drive  
under the Shared heading in the side bar.  
2. Double-click the drive to display the Public share and any  
private shares to which you have access.  
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Managing Safepoints  
10  
Backing Up a My Book Live Drive With Safepoints  
Backing Up a My Book Live Drive With Safepoints  
With the included safepoint technology, you can automatically make a second copy  
of your My Book Live to store on a My Book Live or an available network share. Now  
you've got double-safe protection for all your media and ultimate peace of mind.  
What is a Safepoint?  
A safepoint is a snapshot of your My Book Live at a specific time stored on a  
compatible network-attached device such as another My Book Live. The safepoint is  
a collection of all of the data on your drive, including users, shares, WD SmartWare,  
Apple Time Machine, or Windows 8/Windows 7/Vista backups, and associated  
device configuration details. In the unlikely event that your My Book Live fails, you  
can completely recover your data from a safepoint to a factory-fresh My Book Live.  
Creating a Safepoint  
To create a safepoint for your My Book Live:  
1. Click Safepoints on the navigation pane.  
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2. Open the Create section.  
3. Click the Discover button to display a list of available devices on your network.  
To rescan the network at any time, click the refresh/rediscover icon  
upper right.  
in the  
4. Select the target device and the share for the operation. If the share is password  
protected, enter appropriate credentials.  
Important: If you create a safepoint with shares you wish to keep private, create  
the safepoint on a private share.  
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5. To create a safepoint on the share immediately, click the Create Now button  
and complete the required fields. You may choose to enable auto-updates as  
well.  
A progress bar displays.  
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Note: The time it takes to create a safepoint varies based on the speed of your  
network, and the number and size of files you have stored on your My Book  
Live. For a given amount of total data, fewer larger files replicate quicker than  
many smaller files. Other factors such as what processes are running on the  
My Book Live and on the speed and availability of your target NAS have an  
effect on the speed.  
6. To have the process run in the background, click the Run in Background  
button. A link to the progress bar displays below Let Us Help You in the  
navigation panel.  
Clicking the progress bar link in the status area displays detailed information  
about the operation such as the files being copied and the extent completed. A  
“Safepoint successfully created” message displays when they process is  
complete.  
7. If you want to delay the creation of the safepoint, click the Create Later button  
and enter a date and time you would like the safepoint to be created. You may  
choose to enable auto updates as well. Auto updates help keep your safepoint  
up to date with the content on your My Book Live by copying changes since the  
last update.  
Important: Changes made while safepoint operations are in progress are not  
guaranteed to be backed up immediately.  
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8. If the creation process was not successful or was interrupted, the Manage  
section (top of page) displays the appropriate status. Clicking the safepoint’s  
retry icon resumes the operation.  
Note: If you want to see the content of the safepoint stored on another device,  
access the folder on the device where you stored it.  
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Updating Safepoints  
You can update your Safepoints in two ways: manually or automatically.  
1. To update your safepoint manually, go to the Manage section at the top of the  
page and click the update icon to the lower right of your safepoint.  
2. To enable auto updates for your safepoint, go to the Manage section, select  
your safepoint and click the Auto Update Enable button in the right pane.  
3. If auto updates are already enabled, you can edit the auto-update settings on  
the details pane or disable the feature altogether. You can set daily, weekly or  
monthly updates to your safepoint if you choose to use this feature.  
To have the process run in the background while you perform other tasks, click  
the Run in Background button.  
Clicking the progress bar in the status area displays detailed information about  
the operation such as the files being copied and the extent completed.  
Important: Changes made to data while safepoint operations are in progress are  
not guaranteed to be backed up immediately.  
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4. If the update process was not successful or was interrupted, the Manage  
section displays the appropriate status. Clicking the retry icon  
operation.  
resumes the  
Recovering from a Safepoint  
The Recover section enables you to restore your data from a safepoint to a factory-  
fresh My Book Live or compatible Western Digital device.  
1. Open the Recovery section:  
2. Click the Discover button to display a list of available devices on your network:  
3. Select a device to display the list of its available shares:  
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4. Select the share that has the safepoint and click the Continue button. If the  
share is password protected, enter appropriate credentials:  
5. Choose the safepoint you want to recover and click the Recover button:  
If the device you are restoring to is not factory-fresh, a message with  
troubleshooting instructions appears.  
6. If there are no errors, the recovery operation begins and a progress bar appears.  
Wait for the operation to finish. Your device restarts after the recovery operation  
and then can be used in place of your original My Book Live.  
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Managing Safepoints  
The Manage section lists all safepoints for your My Book Live drive. Selecting a  
particular safepoint allows you to rename, update, or delete it.  
To update a safepoint with the latest changes on your My Book Live drive, click the  
update icon  
for your safepoint.  
To delete a safepoint and all of its contents, click the trash icon for your  
safepoint.  
If a safepoint develops errors, warning icons appear in the Manage section.  
Roll the cursor over the icons for more information.  
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Accessing Your My Book Live Remotely  
11  
WD 2go: The Pathway to Your Personal Cloud  
Enabling Remote Access  
Setting Up Mobile Access  
Setting Up Web Access Through WD 2go  
Accessing Your Personal Cloud  
This chapter explains how to set up the My Book Live drive for remote access and  
describes some of the ways you can take advantage of its many capabilities.  
WD 2go: The Pathway to Your Personal Cloud  
A personal cloud is your content, at home, secure and under your control. Unlike  
public clouds, a personal cloud allows you to keep all your content in one safe place  
on your home network. Share files, stream media, and access your content  
anywhere. No monthly fees. No mysterious location of your data. Keep your videos,  
music, photos, and files safe at home and always with you.  
If you can access the Internet from a computer, you can securely access your media  
and files anywhere in the world. WD 2go web access provides fee-free remote  
access to your My Book Live personal cloud storage. Once you log in, WD 2go  
mounts My Book Live to your computer like a local drive and your remote folders are  
available on your Mac or PC. Seamlessly open, save as, and attach files to emails  
from this virtual drive.  
Note: Copying or streaming content from your home will likely be limited by your  
ISP's upload bandwidth. For example, a typical home Internet connection  
(ADSL or Cable modem) may have an upload limitation of 500Kb/s (0.063  
MB/s), so that copying a 2GB movie would take 8.8 hours and copying a  
typical 2MB MP3 music file would take just 32 seconds. If you plan to copy or  
stream data regularly from your home, you may consider upgrading your  
Internet connection.  
Mobilizing Your Files with WD 2go Mobile Apps  
WD 2go and WD Photos mobile apps bring your photos and files to your fingertips  
on your Apple iPhone, iPod touch, iPad, Android tablet, or Android smartphone.  
Requirements include:  
Western Digital My Book Live personal cloud storage connected to the  
Internet  
Your device access code generated by your My Book Live  
Android devices—Most smart phones and tablets with OS 2.1 or later  
Apple devices  
- WD Photos—iPhone, iPod touch, or iPad with OS 3.2 or later  
- WD 2go—iPhone, iPod touch, or iPad with OS 4.x or later  
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About WD 2go Mobile App  
Access your files, music, and photos with your mobile device. Open and view  
presentations and documents, stream media, and show off photos stored on your  
My Book Live personal cloud storage. Use your iPad, iPhone, iPod touch, or Android  
mobile device to view stored files and stream music in the palm of your hand.  
Download the WD 2go mobile app from the Android Market or the Apple iTunes  
store and make your mobile device the center of attention.  
With the WD 2go mobile app, you can:  
Open and view the important files stored on your My Book Live from  
anywhere without copying them on your mobile device.  
Show off your photos stored on your My Book Live drive.  
Stream and enjoy music and video files stored on your My Book Live drive.  
Note: Video streaming performance is best over the LAN. WAN streaming  
performance may be limited by upload speeds on your home Internet  
connection.  
Share your presentations on your iPad in 1024 x 768 resolution. WD 2go  
supports most major file types, such as Microsoft Word documents,  
Microsoft Excel spreadsheets, and PowerPoint presentations.  
For more features and instructions on using the WD 2go mobile app, see its online  
Guide Me page and FAQs, or go to http://wd2go.wdc.com.  
Note: WD 2go brings your data from the My Book Live to your tablet, handset, or  
other portable devices using Google Android or Apple iOS. WD 2go provides  
a convenient file list of the My Book Live contents and then launches your  
favorite player or viewer for any files you wish to open. For file types your  
mobile device supports, see the device’s manual.  
About WD Photos Mobile App  
Entertainment is happening all around you. Now you can capture every moment of it  
and send it to your drive for access on any screen in your home. Take a photo or  
video clip your smartphone or tablet and upload it directly to your My Book Live  
personal cloud storage. When you get home, you have new files waiting for you so  
you can enjoy them in your entertainment center.  
WD Photos enables you to view photos in .jpg format only.  
Show off your entire photo collection, up to 285,000 photos, without taking up tons  
of space on your smartphone.  
WD Photos is compatible with leading Apple mobile devices and all popular  
Androids devices. Photos are automatically optimized for viewing on your mobile  
device.  
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WD Photos lets you view your most recently accessed photos even when you are  
offline. Display your photos vertically or view them horizontally and turn your mobile  
device into the ultimate photo album.  
With WD Photos, you can:  
Instantly post photos to Facebook.  
Create a slideshow with transitions to create digital art.  
Access previously viewed photos even when you are offline.  
View your photos all at once or filter them by folder or album.  
Search by file name, folder name, or date using the built-in search options.  
Email a photo to a friend.  
Assign a photo to a contact.  
Download a photo from your personal cloud storage to the camera roll on  
your mobile device.  
Upload photos and videos from the camera roll on your mobile device directly  
to your personal cloud storage, no matter where you are.  
Note: WD Photos automatically creates a sub folder with the mobile device name in  
the Public/Shared Pictures directory on the My Book Live for uploaded  
photos. Similarly, the app creates a sub folder with the mobile device name in  
the Public/Shared Videos directory for uploaded videos.  
For more features and instructions for using WD Photos, see its online Guide Me  
page and Quick Tips, and go to http://wdphotos.wdc.com.  
Enabling Remote Access  
Use the Remote Access page of the My Book Live dashboard to enable you and  
other authorized users to access your files on the go.  
1. On the navigation panel, click Settings.  
2. Click the Remote Access tab. The Configure section of the Remote Access  
page displays.  
3. Enable or disable remote access and check the connectivity status of your  
My Book Live.  
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The possible connectivity states include:  
Disabled—User has not selected the Enable Remote Access check box.  
Ready—User has not added a mobile device or has not registered for a web  
access account yet.  
Retrieving Information—Retrieving remote access connectivity status.  
Failed—My Book Live could not establish a remote access connection with  
the mobile device or web access account.  
Connecting—My Book Live is trying to connect to a mobile device or a  
registered web access account. Please wait.  
Connected—This is a direct, peer-to-peer connection, the desired state for  
better performance.  
Connected (Relay connection established)—The My Book Live drive  
attempts to configure the network to allow direct connections whenever  
possible. Some networks do not support the UPnP protocol, which My Book  
Live uses for those configurations. If you desire a direct connection instead of  
a relay, consult your router operating guide to determine UPnP compatibility.  
Additionally, some ISPs implement "double-NATing," which renders your  
router's IP address unreachable for direct connection (port forwarding). In  
this situation, consult your ISP for alternatives to enable port-forwarded  
connections.  
Setting Up Mobile Access  
Set up and manage mobile access to your photos, music, and documents, and  
videos on the My Book Live through an Apple or Android device. In the Mobile  
Access section of the Remote Access page, generate activation codes for the  
WD Photos or WD 2go apps installed on your mobile device from the Apple App  
Store or Android Market.  
Adding a Mobile Device Connection  
To add a mobile device connection to the My Book Live:  
1. In the Configure section of the page, make sure that the Enable Remote  
Access check box remains selected and Connectivity Status is Ready or  
Connected.  
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2. In the Mobile Access section of the page, click the Add Access button.  
3. From the drop-down list, select a user. Listed users are those who have access  
rights to My Book Live shares. (See “Creating a User” on page 75.)  
Note: When you add access to a mobile device application such as WD Photos, the  
specified userid retains its share access privileges.  
4. Click the Get Code button to automatically generate an activation code for the  
mobile device. You must generate one code for each app you want to activate.  
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Codes are valid for 48 hours from the time of request and can be used one time  
only.  
5. Click the Continue button (you may have to scroll to the bottom of the page to  
see it). A new device with a status of “Waiting” displays.  
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6. Once you have entered the code on your mobile device, the device and app  
name display.  
7. Continue with “Installing WD Photos on Your Mobile Device” on page 100 or  
“Installing the WD 2go Mobile App” on page 102.  
Note: To remove access to a mobile device or delete an unused code, click its trash  
can icon.  
Installing WD Photos on Your Mobile Device  
Important: Make sure the photos you want to view on the mobile device are stored in the  
Shared Pictures subfolder in the Public share of your My Book Live drive. WD  
Photos lets you view photos in .jpg format only.  
To install WD Photos on your mobile device:  
1. Download WD Photos from the Apple App Store or Android Market and install it  
on your mobile device.  
2. Launch WD Photos on your mobile device to display the Welcome screen.  
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3. Tap Connect Now to display the Select Device screen, which shows the types  
of NAS devices you can have.  
4. Tap the My Book Live drive.  
5. Enter the activation code you generated on your My Book Live’s dashboard (see  
“Adding a Mobile Device Connection” on page 97) and tap the Activate button.  
You must generate one code for each app you want to activate. Codes are valid  
for 48 hours from the time of request and can be used one time only.  
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6. Tap your My Book Live drive to display your album(s), and then tap an album to  
display its photos.  
Note: If you have problems installing WD Photos, please visit  
http://websupport.wdc.com/rn/wdphotos.asp. For more features and  
instructions, see the app’s online Guide Me page and tips, and go to  
http://wdphotos.wdc.com.  
Installing the WD 2go Mobile App  
1. Download the WD 2go app from the Apple App Store or Android Market and  
install it on your mobile device.  
2. Launch the WD 2go app to display the Welcome screen.  
3. Tap Connect Now.  
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4. Tap  
.
5. Under Found in Network, tap the  
If your device is not listed:  
next to MyBookLive.  
next to WD Device.  
Under Add Manually, tap the  
Enter the activation code you generated on your My Book Live’s dashboard  
(see “Adding a Mobile Device Connection” on page 97) and tap the Activate  
button. Codes are valid for 48 hours from the time of request and can be  
used one time only.  
6. Click Done.  
7. Tap your My Book Live drive to display its share(s).  
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8. Tap a share to display its files.  
9. Tap a file to display its contents.  
Note: If you have problems installing WD 2go, visit http://websupport.wdc.com/rn/  
wd2go.asp. For more features and instructions, see the app’s online Guide Me  
page, FAQs, and tips, or go to http://wd2go.wdc.com.  
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Setting Up Web Access Through WD 2go  
WD 2go gives you access to all the files in your personal cloud no matter where you  
are as long as you have access to the Internet from your computer*.  
*WD 2go is not supported by Mac Leopard (OS X 10.5.x)  
Registering a Web Access Account  
Create, view, and manage your web access accounts from the Web Access  
section of the Remote Access page.  
To register a web access account:  
1. To enable Web Access, make sure that the Enable Remote Access check box  
is checked in the Configure section of the Remote Access Page. The  
Connectivity Status must be Ready or Connected.  
2. Navigate to the Web Access section of the Remote Access page.  
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3. Click the Register button to display the Register New Account panel.  
4. Enter the email address of the user for whom you are registering an account and  
click the Submit button.  
Note: When you specify the device user for whom you are requesting the web  
access account, the account retains that user’s share access privileges. (For  
information on creating users, see “Creating a User” on page 75.)  
5. A “Registration E-Mail Sent” message displays. Click the Close button. The user  
receives an email with further instructions.  
6. Click the Continue button to display your new account on the Account List.  
Note: If you need to resend the registration email, click resend email icon.  
Note: To remove a user’s web access, click the trash can icon to the right of the  
account name.  
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Troubleshooting Your WD Photos Database  
If you suspect that your WD Photos Database has been corrupted:  
1. Navigate to the Advanced section of the Remote Access page.  
2. Click Rebuild. Your WD Photos Database is rebuilt.  
Accessing Your Personal Cloud  
Note: WD 2go web access is not compatible with 64-bit Windows XP.  
1. Register the web access account as described on page 105.  
2. In a browser, sign in to http://www.wd2go.com using the associated email  
address and password from step 1. The screen displays your WD NAS  
device(s).  
3. Select the My Book Live you would like to access. Depending on whether you  
have remotely accessed a share before, a Java application run request may  
appear.  
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4. In Windows, the following message displays. If you do not want to see this  
message in the future, select the Always trust content from this publisher  
check box. Click the Run button:  
On a Mac, if the following message appears, click the Allow button.  
Note: For Lion and Mountain Lion, you will need to install the Java runtime client. For  
additional information, visit http://support.apple.com/kb/dl1421  
5. Once the Java applet has successfully run, your accessible shares display.  
6. On Windows XP only, the following message displays. If you don’t want to see  
the message again, select the check box. Click the OK button.  
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7. In Windows, click the + Open in Explorer button next to the share you want to  
access.  
Note: For Windows XP, if a reboot message displays, click the Reboot Now button.  
On a Mac, click the + Open in Finder button next to the share you want to  
access.  
8. If a Java message asks you to Allow or Deny the connection, click the Allow  
button.  
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9. You can now access your files. Depending on your operating system settings,  
your share may not appear automatically.  
On Windows, once your share has mounted successfully, a drive letter for the  
share displays under My Computer. You can use the drive letter like any other  
mapped network drive. Opening the drive displays all of the folders and files  
in the share.  
On a Mac, the Finder window opens on its own once the drive has  
successfully connected to the WD My Book Live and displays your share.  
10. Select the file(s) you want to access.  
You can view, edit, delete, or copy files just as you would with any network  
drive.  
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Sharing Your Files Remotely  
To share files remotely with a family member or friend, create a new user on your  
My Book Live and then create a separate web access account for that particular  
user. Only the shares to which the user has access display.  
1. If the person is not already a user of the My Book Live drive, create a new user  
(see “Creating a User” on page 75).  
2. Create a web access account for the user (see page 105). The user receives an  
email providing instructions for using WD 2go.  
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Playing/Streaming Videos, Photos, & Music  
12  
Media Server Overview  
Media Server Settings  
Media Types Supported  
Media Storage  
Accessing My Book Live from Media Players  
Accessing My Book Live Using iTunes  
Media Server Overview  
My Book Live Personal Cloud Storage device is designed to serve as your home's  
central media hub. It enables you to stream photos, music, and videos to your home  
entertainment center and/or other computers on your home network.  
The Digital Living Network Alliance (DLNA) is a group of consumer electronics,  
computing industry, and mobile device companies that sets standards for product  
compatibility, thus enabling users to share content in their home.  
The DLNA Server searches for all the media stored in all shares on the My Book Live  
connected to your home network. If you do not want DLNA to display specific media  
files, place them in a private share that is set to disable media sharing.  
The server is pre-set, so you can just transfer your multimedia content to the  
respective shared Public folders (e.g., Photos, Music, Video) on your My Book Live  
device and you are ready to stream and view content on your home entertainment  
center, game consoles (for example, Xbox 360™, PlayStation® 3, or DLNA® 1.5  
Digital Media Adapters) and media services such as ITunes. For more information,  
visit http://www.dlna.org.  
Media Server Settings  
The Media tab on the My Book Live dashboard enables you to define DLNA and  
iTunes media settings so that you can enjoy media in every room in your house.  
Note: DLNA and iTunes only work on your network.  
DLNA Media Server  
DLNA streams your music, photos, and videos to compatible devices in your home.  
Playing media on a compatible device is easy.  
The DLNA server searches for all the media stored on the My Book Live device  
connected to your home network*. The server is pre-set, so you can just transfer  
your multimedia content to the Public share on your My Book Live device, and you  
are ready to stream and view content on your home entertainment center, game  
consoles (for example, Xbox 360 or PlayStation 3), WD TV Live HD media player, or  
DLNA 1.5 Digital Media Adapters), and other PCs on your home network. Visit  
http://www.dlna.org for further information on DLNA.  
* Media located outside of the My Book LIve device folders will also be indexed and available through the DLNA  
player. If you do not want this media to be made available, place the media in a separate share, then turn off the  
DLNA indexing for that share. See “Creating a New Share” on page 80.  
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To enable a your My Book Live device to stream content to your media player(s):  
1. On the Navigation panel of the My Book Live dashboard, click Settings and then  
click the Media tab.  
2. Click DLNA Media Server to open the section.  
3. Select the Enable check box for DLNA (enabled by default).  
4. To view a list of your media players/receivers, click the down arrow to expand  
the Media Streaming section.  
5. To block a media player from receiving the data stream (for example, parental  
control), in the Media Players list, select the Block check box next to the row for  
the media player you’d like to block. Clear the check box if you do not want to  
block the player. When you change the settings, the drive automatically saves  
your change.  
6. To scan for new media players, click the Rescan button. The “Rescan in  
Progress” message displays. When the rescan is complete, the new list of  
media players displays in the media player table.  
Note: The system rescans the media players automatically.  
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7. To review status information, click the > beside Status:  
Status information includes the version of the DLNA software, the date and time  
your settings were updated, and the number of music tracks, pictures, and  
videos that were streamed.  
8. For DLNA to look for only updated music and picture files on your drive, click the  
Rescan button below the table.  
9. For DLNA to read all of the music and picture files on your drive, click the  
Rebuild button below the table. Rebuilding is more thorough than re-scanning  
but can take more time.  
Note: Re-scanning and rebuilding take place automatically. You only need to use the  
buttons if you are having a problem.  
iTunes  
You or anyone connected to the My Book Live device can use iTunes to play stored  
music files. This service creates a virtual music library on the device and treats it as  
an iTunes repository, making it possible to stream music files from the  
My Book Live device to Windows or Mac computers running iTunes.  
Note: ITunes 10.4 or later only supports music files. See Knowledge Base Answer  
ID 8412 for additional information on ITunes supported versions.  
The iTunes Media Server supports the following file types:  
AAC  
MP3  
WAV  
MPEG-4  
Note: Tunes scans any shares that have the Media Serving setting enabled,  
including the Public share by default.  
To enable iTunes:  
1. On the Navigation panel of the My Book Live dashboard, click Settings, and  
then click the Media tab.  
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2. Click the > beside iTunes to expand the iTunes section of the page:  
3. To enable iTunes to access your music files through your iTunes player, click the  
Enable check box. iTunes is enabled by default.  
4. Click the Rescan button to update your media files. When the “iTunes rescan  
has been initiated” message displays, click the Close button.  
Storing Content  
You can drag and drop media files into the corresponding folders in the Public share  
(e.g., music files into the My Book Live/Public/Shared Music default folder).  
Media Types Supported  
Audio files  
Video files  
Image Files  
3GP  
AAC  
AC3  
AIF  
3GP  
AVI  
DivX  
DVR-MS  
FLV  
BMP  
GIF  
JPEG  
PNG  
TIF  
ASF  
FLAC  
LPCM  
M4A  
M4B  
MP1  
MP2  
MP3  
MP4  
MPA  
OGG  
WAV  
WMA  
M1V  
M4V  
TIFF  
MKV  
MOV  
MP1  
MP4  
MPE  
MTS  
MPV  
MPG  
MPEG2  
SPTS  
VDR  
VOB  
WMV  
Xvid  
Note: Some devices may not support playback of all these files. Please refer to your  
device’s user manual to see which formats are supported.  
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Media Storage  
You can access and store media content on My Book Live drive by means of  
network shares. Shares, similar to folders or directories, are areas set up to organize  
media and access them from your network. Shares can be shared with everyone  
(public) or with selected users on your network (private).  
The drive comes pre-configured with the Public network share, which contains the  
following folders for media storage:  
Shared Music—Stores music files you want to share with other users  
Shared Pictures—Stores image files you want to share with other users  
Shared Videos—Stores video files you want to share with other users  
Important: Do not delete or change the name of the Shared Pictures folder, which is  
required by the WD Photos application.  
Note: Media located outside of the My Book LIve device folders will also be indexed  
and available through the DLNA player. If you do not want this media  
available, place the media in a separate share, then turn off the DLNA  
indexing for that share. See “Creating a New Share” on page 80.  
Adding Media Content to the Folders  
1. Open Windows Explorer or Mac Finder:  
2. Copy your music files to the Shared Music folder.  
3. Follow the same process to place your videos and pictures into their respective  
Pictures and Video folders.  
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Accessing My Book Live from Media Players  
Now that you have copied your files to their corresponding folders, you can use a  
variety of media players to stream media. The following types are discussed in this  
section:  
Windows Media Player 12 (comes with Windows 7) on page 117  
WD TV Live/Live Plus HD Media Players on page 119  
Xbox 360 on page 121  
PlayStation 3 on page 122  
Other media players on page 122:  
- BluRay Players  
- Network Connected TVs  
- Digital Picture Frames  
- Network Music Player  
DLNA Devices on page 122  
Windows Media Player 11/12 (Windows Vista/Windows 7)  
Note: Please go to the Microsoft Media Player support site for more information on  
using and updating your media player.  
To stream media using Windows Media Player 11 or 12 Library:  
1. Click Control Panel > Network and Sharing Center.  
2. Click Customize:  
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3. Select Private, and then click Next:  
4. Launch Windows Media Player (Start > All Programs > Windows Media  
Player):  
5. Click Library > Media Sharing:  
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6. Click Find media that others are sharing, and then click OK:  
7. Select a media type (Music, Pictures, or Video) and click the MyBookLive:  
8. Double-click the media file you want to play.  
WD TV Live/Live Plus HD Media Players  
You can connect a WD TV Live or WD TV Live Plus HD Media Player to your home  
network for access to media content stored in a network drive such as the My Book  
Live. Following are general steps for using the WD TV Live/Live Plus to access files  
on a My Book Live drive. Please refer to your WD TV Live/Live Plus HD Media Player  
user guide for more specific instructions on connecting to the My Book Live and  
accessing and playing your media content.  
Note: My Book Live can obtain content from other WD NAS storage devices in a  
similar manner.  
1. Connect My Book Live to your home network and power on the device.  
2. Make sure the WD TV Live/Live Plus is connected to your TV and powered on.  
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3. Connect the WD TV Live/Live Plus to the home network:  
4. Navigate to the Home screen, and select the icon for the media content you  
wish to access. It can be Music ,Video , or Photo  
5. Press / to select Media servers and press Enter:  
.
6. Press  
/
to select the My Book Live and press Enter:  
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7. If necessary, enter your My Book Live account (user name) and password.  
Press to select OK, and then press Enter.  
8. When supported content for the selected media type displays, select the  
content you wish to access, and then press Enter to start media playback.  
Xbox 360  
Note: Please go to the Microsoft Xbox 360 support site for more information on  
using and updating your XBox 360.  
1. Ensure that your Xbox 360 and My Book Live are powered on and connected to  
your local area network.  
2. From the main Xbox user interface, scroll to the My Xbox screen  
3. Use the Xbox 360 controller and scroll to the right until you see Video, Music,  
and Picture Library options.  
4. Select any one of these three options by pressing the A button on your  
controller. The Select Source screen displays.  
5. Select the MyBookLive option based on the device name you created previously  
and press the A button. You see the media content stored on your MyBookLive  
unit.  
6. Using the controller, scroll through to view and play your media content.  
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PlayStation 3  
Note: Please go to the Sony® PlayStation support site for more information on using  
and updating your PlayStation.  
1. Ensure that your PlayStation 3 and My Book Live are powered on and connected  
to your local area network. You see the main user interface with a series of  
options displayed horizontally across your TV screen.  
2. Using the directional buttons (left and right) on the PS3 controller, navigate to  
Music, Photo, or Video depending on which type of media you want to play, and  
press the X button.  
3. Using the directional buttons (up and down), scroll and select MyBookLive (or  
the new device name that you created previously) by pressing the X button. You  
now see a list of folders (Music, Photo, and Video) to the right of the MyBookLive  
icon.  
4. Make sure that you select the folder that corresponds to the option you selected  
back in step 2. For example, if you selected Photo from the main user interface  
screen, open the corresponding Photo folder to the right of the MyBookLive  
icon; otherwise your content will not display properly.  
Other Media Players  
Following are general steps for setting up devices such as digital picture frames,  
Blu Ray players, network connected TVs, and digital media adapters:  
1. Ensure that your My Book Live is connected to your home’s local network and is  
powered on.  
2. Follow the user instructions provided with your media player to proceed through  
any initial setup or installation of drivers.  
3. Using the navigation feature on your player, scan and detect your My Book Live  
on your network.  
4. Depending on the player you have, you may need to access a Settings/Network  
Setup page in the user interface to establish connection so that your player can  
link to your My Book Live. Please refer to your player’s user guide for specific  
instructions.  
DLNA Devices  
See specific DLNA media device user manuals for instructions on connecting a  
DLNA device to your local area network so you can access content on My Book  
Live. Go to http://www.dlna.org for a list of DLNA-certified devices and for further  
information.  
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Accessing My Book Live Using iTunes  
iTunes Media Server Overview  
With the iTunes Media Server, you or anyone connected to the My Book Live can  
use iTunes to play music files stored on it. This service creates a virtual music library  
on the device and treats it as an iTunes repository, making it possible to stream  
media files from the My Book Live to Windows or Mac computers running iTunes.  
Media Types Supported  
The iTunes Media Server supports the following file types:  
AAC  
ALAC  
MP3  
FLAC  
Ogg Vorbis  
Musepack  
WMA  
WMV  
AIFF  
WAV  
MPEG-4  
Music and video playlists  
Note: The iTunes server scans any shares that have the Media Serving setting  
enabled, including the Public share by default.  
Storing Content  
You can drag and drop media files into the corresponding folders in the Public share  
(e.g., music files into My Book Live’s ‘/Public/Music’ default folder).  
Streaming Media in iTunes  
The iTunes Media Server is enabled by default in the dashboard. See “Media Server  
Settings” on page 73 for more information.  
1. Launch iTunes on your computer.  
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2. Click MyBookLive under the Shared section of the left pane. If you have copied  
music to the /Public/Shared Music folder or a video to/Public/Shared Videos,  
and it is in a format supported by iTunes, it should be listed in the right pane:  
3. Double-click a media file to play it.  
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Troubleshooting  
13  
First Steps Checklist  
Resetting the My Book Live  
Specific Problems and Corrective Actions  
For any issue, first ensure that you are using the latest firmware for My Book Live.  
See “Updates” on page 62 for update instructions.  
First Steps Checklist  
Is the power supply plugged in to the wall outlet and the drive?  
Are all cables correctly connected and secured?  
Is the status indicator green? If not, refer to “Checking the Front Panel LED”  
on page 12.  
Resetting the My Book Live  
If you have set a password or a static IP address on the My Book Live dashboard  
and have forgotten it, pressing the reset button while the device is powered up  
resets the password to the default value of none and to default IP settings. Resetting  
does not erase your files.  
Follow the instructions below to reset the device using the reset button:  
WARNING! Do not move the unit while it is turned on. If you do not have  
access to the back of the unit, unplug the drive from the power  
source, turn the drive around so you do have access, and then  
plug the drive in again.  
1. With the device powered on, insert a paperclip or narrow tipped pen into the  
reset button slot on the back of the unit:  
2. Press and hold down the reset button for four seconds. The device reboots (this  
may take up to three minutes).  
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Specific Problems and Corrective Actions  
The following contains specific problems that may arise during the use of the My  
Book Live. Possible solutions are listed for each problem.  
LEDs do not light up.  
Make sure the power cord is connected correctly.  
Make sure that the wall outlet has power. Test it by plugging in another  
device.  
The My Book Live front panel light is red and the unit's Network Adapter  
LEDs do not light.  
1. Confirm the network cable is properly connected to the My Book Live and the  
network switch or router.  
2. Make sure the network switch or router has power.  
3. Use a different network cable and port on the network switch or router.  
Temporarily swapping the My Book Live's cable port with a working network  
device may identify any failing cables and ports.  
My router has failed. How do you manually map the drive letter?  
1. Connect the device directly to the computer's Ethernet port.  
2. Double-click (My) Computer.  
3. Click My Network Places.  
4. On the Tools menu, point to Map Network Drive.  
5. Leave the drive set to the default letter.  
6. In the Folder drop-down list, select \\device name\public:  
7. Click the Finish button.  
8. Go back to the opening window of (My) Computer to view the Public folder of  
your device under Network Drives.  
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Setup or WD SmartWare is unable to detect a My Book Live.  
If Setup or WD SmartWare is unable to detect a My Book Live, then certain network  
protocols may be blocked on the network or the computer. In those cases, the My  
Book Live is available through a direct IP or network name connection. For example,  
you can open the My Book Live dashboard using http://129.25.676.30/ or http://  
mybooklive/.  
If the computer is on a wireless network, connect using an a Ethernet cable  
and try again.  
Temporarily disable any computer firewalls, security software, or other  
networking and retry.  
Check your local router for any firewalls or security software. If present,  
please check your router documentation on temporarily disabling the  
software or configuring the software to allow UPnP or UDP traffic.  
I am unable to play music, videos and/or view pictures through my digital  
media adapter.  
Because there are many kinds of file formats for pictures, videos and music,  
your particular digital media adapter may not support a format to play or  
display it. Depending on the digital media adapter device (for example, Xbox  
360 or PlayStation 3) that you have, you may need to update your device to  
support the media format that you want to play. Refer to your digital media  
adapter’s user manual for further information.  
Make sure the share containing your media content is enabled to serve that  
type of media. See “Creating a New Share” on page 80.  
How do I safely shut down the My Book Live?  
If you are unable to shut down the drive using the My Book Live dashboard or the  
WD Quick View icon, check the LED on the front of the drive to make sure it is not  
blinking. Blinking indicates that the unit is processing information (for example,  
backing up or transferring files).  
If the LED is blinking green, data is being read from or written to the drive. Follow  
these steps:  
1. If possible, wait for the LED to stop blinking.  
2. Double-check every computer on the network to ensure no files are open or  
transfers are in progress.  
3. Disconnect the Ethernet cable.  
4. Wait 60 seconds.  
5. Unplug the power cable.  
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If the LED is solid green (indicating the drive is idle) or blue (indicating the drive is on  
standby), the drive is ready to shut down.  
1. Disconnect the Ethernet cable.  
2. Unplug the power cable.  
If the LED is white, the firmware is being updated. DO NOT UNPLUG THE POWER  
as this could corrupt the firmware in the drive and cause data loss.  
If the LED is any other color, wait for it to turn green. If it does not turn green, please  
consult “Checking the Front Panel LED” on page 12.  
How do I upgrade from My Book Live 3.0 firmware to My Book Live 3.5  
firmware?  
For instructions, search the Knowledge Base at http://support.wdc.com for  
Knowledge Base Answer 6742.  
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Regulatory and Warranty Information  
14  
Regulatory Compliance  
Obtaining Service  
Limited Warranty  
Regulatory Compliance  
FCC Class B Information  
This device has been tested and found to comply with the limits of a Class B digital device,  
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable  
protection against harmful interference in a residential installation. This unit generates, uses,  
and can radiate radio frequency energy and, if not installed and used in accordance with the  
instructions, may cause harmful interference to radio or television reception. However, there  
is no guarantee that interference will not occur in a particular installation. Any changes or  
modifications not expressly approved by WD could void the user's authority to operate this  
equipment.  
The following booklet, prepared by the Federal Communications Commission, may be  
helpful: How to Identify and Resolve Radio/TV Interference Problems. This booklet is Stock  
No. 004-000-00345-4 available from the US Government Printing Office, Washington,  
DC 20402.  
The provided Ethernet cable must be used between the unit and network connection to  
comply with FCC Part 15 Class B and EN-55022 Class B.  
ICES/NMB-003 Compliance  
Cet appareil de la classe B est conforme à la norme NMB-003 du Canada.  
This device complies with Canadian ICES-003 Class B.  
Safety Compliance  
Approved for US and Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Safety of  
Information Technology Equipment.  
Approuvé pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No. 60950-1 : Sûreté  
d'équipement de technologie de l'information.  
This product is intended to be supplied by a listed limited power source, double insulated, or  
direct plug-in power unit marked “Class 2.”  
CE Compliance for Europe  
Verified to comply with EN55022 for RF emission; EN-55024 for Generic Immunity, as  
applicable; and EN-60950 for Safety.  
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GS Mark (Germany only)  
Machine noise - regulation 3. GPSGV: Unless declared otherwise, the highest level of sound  
pressure from this product is 70db(A) or less, per EN ISO 7779. Maschinenlärminformations-  
Verordnung 3. GPSGV: Der höchste Schalldruckpegel beträgt 70 db(A) oder weniger gemäß  
EN ISO 7779, falls nicht anders gekennzeichnet oder spezifiziert.  
KC Notice (Republic of Korea only)  
기종별  
사용자 안내문  
B 급기기  
이기기는가정용(B 급) 전자파적합기기로서주로  
(가정용방송통신기자재) 가정에서사용하는것을목적으로하며, 모든지역에  
서사용할수있습니다  
Class B Device 1 Please note that this device has been approved for non-business  
purposes and may be used in any environment, including residential areas.  
Environmental Compliance (China)  
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Obtaining Service  
WD values your business and always attempts to provide you the very best of service. If this  
Product requires maintenance, either contact the dealer from whom you originally  
purchased the Product or visit our product support website at http://support.wdc.com for  
information on how to obtain service or a Return Material Authorization (RMA). If it is  
determined that the Product may be defective, you will be given an RMA number and  
instructions for Product return. An unauthorized return (i.e., one for which an RMA number  
has not been issued) will be returned to you at your expense. Authorized returns must be  
shipped in an approved shipping container, prepaid and insured, to the address provided on  
your return paperwork. Your original box and packaging materials should be kept for storing  
or shipping your WD product. To conclusively establish the period of warranty, check the  
warranty expiration (serial number required) via http://support.wdc.com. WD shall have no  
liability for lost data regardless of the cause, recovery of lost data, or data contained in any  
Product placed in its possession.  
REGULATORY AND WARRANTY INFORMATION – 130  
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Limited Warranty  
WD warrants that the Product, in the course of its normal use, will for the term defined  
below, be free from defects in material and workmanship and will conform to WD’s  
specification therefor. The term of your limited warranty depends on the country in which  
your Product was purchased. The term of your limited warranty is for 3 years in the North,  
South and Central America region, 3 years in the Europe, the Middle East and Africa region,  
and 3 years in the Asia Pacific region, unless otherwise required by law. The term of your  
limited warranty period shall commence on the purchase date appearing on your purchase  
receipt. WD shall have no liability for any Product returned if WD determines that the Product  
was stolen from WD or that the asserted defect a) is not present, b) cannot reasonably be  
rectified because of damage occurring before WD receives the Product, or c) is attributable  
to misuse, improper installation, alteration (including removing or obliterating labels and  
opening or removing external enclosures, unless the product is on the list of limited user-  
serviceable products and the specific alteration is within the scope of the applicable  
instructions, as found at http://support.wdc.com, accident or mishandling while in the  
possession of someone other than WD. Subject to the limitations specified above, your sole  
and exclusive warranty shall be, during the period of warranty specified above and at WD’s  
option, the repair or replacement of the Product.  
The foregoing limited warranty is WD’s sole warranty and is applicable only to products sold  
as new. The remedies provided herein are in lieu of a) any and all other remedies and  
warranties, whether expressed, implied or statutory, including but not limited to, any implied  
warranty of merchantability or fitness for a particular purpose, and b) any and all obligations  
and liabilities of WD for damages including, but not limited to accidental, consequential, or  
special damages, or any financial loss, lost profits or expenses, or lost data arising out of or  
in connection with the purchase, use, or performance of the Product, even if WD has been  
advised of the possibility of such damages. In the United States, some states do not allow  
exclusion or limitations of incidental or consequential damages, so the limitations above may  
not apply to you. This warranty gives you specific legal rights, and you may also have other  
rights which vary from state to state.  
GNU General Public License (“GPL”)  
Firmware incorporated into this product may include third party copyrighted software  
licensed under the GPL or Lesser General Public License ("LGPL") (collectively, “GPL  
Software”) and not Western Digital’s End User License Agreement. In accordance with the  
GPL, if applicable: 1) the source code for the GPL Software may be downloaded at no  
charge from http://support.wdc.com/download/gpl or obtained on CD for a nominal charge  
from http://support.wdc.com/download/gpl or by calling Customer Support within three  
years of the date of purchase; 2) you may re-use, re-distribute, and modify the GPL  
Software; 3) with respect solely to the GPL Software, no warranty is provided, to the extent  
permitted by applicable law; and 4) a copy of the GPL is included herewith, may be obtained  
at http://www.gnu.org, and may also be found at http://support.wdc.com/download/gpl.  
Modification of or tampering with the Software, including but not limited to any Open Source  
Software, is solely at your own risk. Western Digital is not responsible for any such  
modification or tampering. Western Digital will not support any product in which you have or  
have attempted to modify the Software supplied by Western Digital.  
REGULATORY AND WARRANTY INFORMATION – 131  
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Appendix  
15  
TwonkyMedia  
TwonkyMedia  
Firmware versions prior to 02.40.xx used TwonkyMedia as the media server. This  
section covers those legacy firmware releases.  
TwonkyMedia streams your music, photos and videos to compatible devices in your  
home. Playing media on a compatible device is easy.  
The TwonkyMedia server searches for all the media stored in the Public share on the  
My Book Live connected to your home network. The server is pre-set, so you can  
just transfer your multimedia content to the Public share on your My Book Live, and  
you are ready to stream and view content on your home entertainment center, game  
consoles (for example, Xbox 360 or PlayStation 3), WD TV Live HD media player, or  
DLNA 1.5 Digital Media Adapters), and other PCs on your home network.  
Visit http://www.twonkymedia.com for further information on TwonkyMedia.  
To enable TwonkyMedia to stream content from your My Book Live drive to your  
media server(s):  
1. On the Navigation panel of the My Book Live dashboard, click Settings and then  
click the Media tab.  
2. Click Twonky to open the section.  
3. Select the Enable check box for Twonky Service (enabled by default).  
4. To view a table listing your media players/receivers, click the down arrow to  
expand the Twonky Service section:  
5. To block a media player from receiving the data stream (for example, for parental  
control), in the Media Players list, select the check box beside the row for that  
media player. Clear the check box if you do not want to block the player. When  
you change a setting, the drive automatically saves your change.  
APPENDIX – 132  
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6. To scan for new media players, click the Rescan button. The “Rescan in  
Progress” message displays. When the rescan is complete, the new list of media  
players displays in the media player table.  
Note: The system rescans the media players automatically; the Rescan button is  
primarily for troubleshooting.  
7. To review status information, click the > beside Status:  
Status information includes the version of Twonky software, the date and time  
your settings were updated, and the number of music tracks, pictures, and  
videos that were streamed.  
8. For Twonky to look for only updated music, picture, and video files on your drive,  
click the Rescan button below the table.  
9. For Twonky to read all of the music, picture, and video files on your drive, click  
the Rebuild button below the table. Rebuilding is more thorough than re-  
scanning but can take more time.  
Note: Re-scanning and rebuilding take place automatically. You only need to use the  
buttons if you are having a problem.  
APPENDIX – 133  
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Glossary  
16  
CIFS—Common Internet File System. The recommended file sharing protocol for  
Windows platform allows users to access shares through My Network Places.  
Mac OS X or later also supports the CIFS protocol. See also Protocol.  
DHCP—Dynamic Host Configuration Protocol. A protocol for assigning IP  
addresses to devices on a network. With dynamic addressing, a device can have a  
different IP address each time it connects to the network. In some systems, the  
device's IP address even changes while it is still connected. DHCP also supports a  
mix of static and dynamic IP addresses. See also Protocol.  
DLNA—Digital Living Network Alliance. The group of consumer electronics,  
computing industry, and mobile device companies that sets standards for product  
compatibility, thus enabling users to share content in their home.  
DMA— Digital Media Adapter. A device that gives home entertainment devices the  
ability to transfer media such as music, photos, videos to and from other devices  
over the network.  
DNS—Domain Name Service. A system that allows a network name server to  
translate text host names into numeric IP addresses used to uniquely identify any  
device connected to the Internet.  
ESD—Electrostatic discharge.  
Ethernet—A standard method of connecting computers to a Local Area Network  
(LAN) using coaxial cable.  
File Transfer Protocol (FTP)—A network protocol used to transfer data from one  
computer to another through a network. FTP is a popular choice for exchanging files  
independent of the operating systems involved.  
GreenPower™ Technology—Engineering technology developed by WD to bring  
more energy-efficient hard drive options to our customers. WD hard drives with  
GreenPower technology yield average power savings of 4-5 watts over competitors'  
drives while maintaining solid performance.  
Host—The computer to which other computers and peripherals connect.  
Host Adapter—A plug-in board that acts as an interface between a computer  
system bus and a hard drive.  
Host Interface—The point at which a host and a drive are connected to each other.  
Host Transfer Rate—The speed at which a host computer can transfer data  
across an interface.  
HTTP—Hypertext Transfer Protocol. Protocol used by the World Wide Web to  
transfer information between servers and browsers. See also Protocol.  
Hub—In a network, a device joining communication lines at a central location,  
providing a common connection to all devices on the network.  
Interface—A hardware or software protocol to manage the exchange of data  
between a device and a computer; the most common ones are EIDE (also known as  
PATA), SATA, and SCSI. See also Protocol.  
GLOSSARY – 134  
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IP—Internet Protocol. A system that controls how data messages are separated into  
packets, routed from the sender and reassembled at the destination. See also  
Protocol.  
IP Address—A 32-bit, binary number that uniquely identifies a computer connected  
to the Internet.  
iTunes—An audio playback program used to import songs and other media files  
from your hard drive or My Book Live drive.  
LAN— Local Area Network. A system in which computer users in the same  
company or organization are linked to each other and often to centrally-stored  
collections of data in LAN servers.  
LED—Light-emitting Diode. An electronic device that lights up when electricity is  
passed through it.  
Media Server—Device that stores and shares media files (digital audio, digital  
video, and digital photos).  
Media Storage—Device that stores media files (digital audio, digital video, and  
digital photos).  
Multi-user—A system in information technology that enables more than one user to  
access data at the same time.  
NAS—Network Attached Storage. Hard disk storage that is set up with its own  
network address rather than being attached to the computer that is serving network  
workstation users.  
Network Computer—A computer that communicates with a central data storage  
facility such as a server or RAID system.  
NFS—Network File System. A network file system protocol that allows a user on a  
client computer to access files over a network as easily as if the network devices  
were attached to its local disks. Normally associated with UNIX systems. See also  
Protocol.  
NTP—Network Time Protocol. A protocol for synchronizing the clocks of computers  
and equipment over a network. See also Protocol.  
Operating System—Software that allows users and programs installed on your  
system to communicate with computer hardware such as a hard drive.  
Online Learning Center — WD’s Online Learning Center provides the latest information,  
instructions and software to help users get the most out of their personal cloud storage.  
Partition—A logical division on a hard drive that the operating system treats as a  
separate hard drive. Each partition is assigned a unique drive letter.  
Port (Hardware)—A specialized outlet on a device for connecting to other devices  
using a cable or a plug. Ethernet ports, power ports, and USB ports are examples.  
Protocol— A convention of data transmission that defines timing, control format,  
and data representation.  
RAM—Random Access Memory. Memory that allows any storage location to be  
accessed randomly, as opposed to sequential access devices such as tape drives.  
GLOSSARY – 135  
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ROM—Read-Only Memory. An integrated circuit memory chip containing programs  
and data that the computer or host can read but cannot modify. A computer can  
read instructions from ROM but cannot store data in ROM.  
Share—An area, similar to a folder or directory, set up to organize files and access  
them on your network. Shares can be Public, shared with everyone on your network,  
or Private, shared with only selected users on your network.  
SMB—Server Message Block. File-sharing protocol for Windows platform that  
allows users to access shares through My Network Places. Mac OS X or later also  
supports the CIFS protocol. See also Protocol.  
SMTP—Simple Mail Transfer Protocol. Standard for transferring email across the  
Internet. See also Protocol.  
Streaming Media—Media such as audio, video, and photos that are constantly  
received while being delivered by a streaming provider.  
TCP/IP—Transmission Control Protocol/Internet Protocol. A set of protocols for  
communication over interconnected networks. The standard for data transmission  
over networks. See also Protocol.  
TwonkyMedia Server—A server application that searches for all the media (for  
example, videos, photos, and music) stored on the My Book Live connected to your  
home network.  
UPnP—Universal Plug n Play. A set of computer network protocols that simplify the  
implementation of networks in the home by allowing devices to connect seamlessly.  
See also Protocol.  
WAN—Wide Area Network. A computer network that crosses metropolitan,  
regional, or national boundaries.  
GLOSSARY – 136  
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adding 63  
deleting 63  
Index  
A
AC adapters 6  
Accessing  
personal cloud 107  
Accessories 6  
Alert & Event Notifications 63  
Alerts  
dashboard icon 56  
list 56  
monitoring with WD Quick View 51  
Apple Time Machine  
using 39  
Enabling remote access 96  
Energy Saver 64  
disabling Hard Disk sleep 64  
enabling Hard Disk sleep 64  
Environmental compliance (China) 130  
Events list 56  
F
Failed router, troubleshooting 126  
FCC Class B information 129  
Features 3  
File History 37  
File types for WD SmartWare backup 25  
FTP setting 67  
Audio streaming in iTunes 123  
B
G
Backing up  
Getting Started  
all file categories 28  
Apple Time Machine 39  
files 26  
with Online Setup Software 10  
GNU general public license 131  
GPL software 131  
selected files or folders 29  
Windows 7/Windows Vista 38  
Backup function 25  
Backups  
H
Hard Disk Sleep  
disabling 64  
enabling 64  
How do I? 21, 59  
retrieving 31  
starting 42  
Bonjour, finding and setting up drive 20  
Box contents 5  
I
ICES/NMB-003 compliance 129  
Installing  
C
WD 2go mobile app 102  
WD Photos 100  
China RoHS 130  
Compliance, regulatory 129  
Connecting the drive 11  
creating a private share 77  
Customer Support  
obtaining 57  
WD SmartWare software 23  
iTunes  
media types supported 123  
overview 123  
setting up 114  
storing media content 115  
streaming audio 123  
D
Dashboard  
understanding 56  
Diagnostics 68  
Disconnecting safely 127  
DLNA devices 122  
DLNA, enabling 112  
Drive  
K
KCC Notice (Korea) 130  
L
LAN  
configuration 66  
Launching  
My Book Live Dashboard 18, 48  
WD SmartWare 24  
LEDs  
components 9  
configurations 71  
usage 61  
E
checking the front panel 12  
Email address  
137  
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Local Network  
requirements 7  
My Book Live Dashboard  
launching 18, 48  
Log files 58  
screen components 56  
M
N
Mac  
Network  
settings 66  
Apple Time Machine 39  
finding and setting up drive 20  
opening a public share 19  
Mail files 25  
Managing  
shares 79  
users 74  
using Quick View 44  
Mapping  
using WD Quick View 48  
Media players  
O
Online Help for WD SmartWare 22  
Online Learning Center ii, 18, 21, 23  
about 5  
Online Setup Software  
downloading and installing 10  
Opening a share 83  
Operating system requirements 7  
P
accessing My Book Live 117  
general setup steps 122  
Media servers  
Package contents 5  
Password, changing 78  
Pausing backups 36  
Personal cloud  
media types 115  
overview 112  
settings 73, 112  
accessing 107  
defined 94  
Media storage 116  
Mobile access  
adding a connection 97  
setting up 97  
Mobile apps 94  
installing WD 2go 102  
installing WD Photos 100  
My Book Live  
PlayStation 3 122  
Precautions 8  
Preferences, WD SmartWare 37  
Pre-installation requirements 7  
Private share  
creating for a user 77  
making public 82  
opening 47, 83  
changing user password 78  
configuration settings 71  
creating a share 80  
date and time 61  
deleting a share 82  
diagnostics 68  
factory restore 69  
FTP setting 67  
iTunes settings 114  
log files 58  
Product registration ii  
Public share  
converting from a private share 82  
opening on a Mac 19  
opening on Windows 7/Vista 18  
opening on Windows 8 17  
opening on Windows Vista/Windows 7  
18  
R
Rebooting safely 69  
Registering a web access account 105  
Registration, online ii  
Regulatory compliance 129  
Remote access  
media server settings 73, 112  
network settings 66  
private shares 77  
remote access settings 72  
share settings 79  
system settings 60  
updating 62  
user settings 74  
utilities settings 68  
workgroups 67  
enabling 96  
requirements 94  
settings 72  
sharing files 111  
Requirements  
138  
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mobile apps 94  
backing up 39  
operating systems 7  
Resetting the My Book Live 125  
Restoring to factory defaults 69  
Retrieve folder 36  
Retrieving backups 31  
RoHS 130  
quotas 65  
setting up 39  
Troubleshooting  
cannot detect my drive 127  
cannot play media through digital me-  
dia adapter 127  
checklist 125  
failed router 126  
S
Safely shutting down 127  
Safepoint  
front panel light is red 126  
LEDs don’t light up 126  
manually mapping the drive letter 126  
resetting the system 125  
upgrading from 3.0 to 3.5 firmware 128  
TwonkyMedia 132  
creating 85  
for backing up My Book Live 85  
managing 93  
recovering 91  
updating 90  
U
Safety  
compliance 129  
instructions 1  
Underwriters Laboratories Inc. (UL) 129  
Uninstalling WD Quick View 53  
Updating My Book Live 62  
Upgrading My Book Live 3.0 firmware 128  
User  
Service, obtaining 130  
Setting up  
mobile access 97  
web access 105  
Share  
creating 75  
creating private share for 77  
password 78  
creating 80  
creating a new user for 81  
deleting 82  
settings 74  
Users, viewing 74  
managing 79  
opening 83  
opening with WD SmartWare 47  
user name and password 76  
Sharing files remotely 111  
Shortcut  
to a public share 49  
Shutting down safely  
troubleshooting 127  
using dashboard 69  
using the WD Quick View icon 50  
Software settings 36  
Software, GPL 131  
Specifications 8  
Starting a Backup 42  
Streaming  
W
Warning  
deleting a share 82  
do not move drive 125  
interrupting the factory restore 69  
renaming the drive 61  
unplugging drive during reboot or shut-  
down 50, 70  
use shielded Ethernet cable provided  
11  
WD 2go 94  
accessing 107  
personal cloud 94  
registering a web access account 105  
setting up 105  
WD 2go mobile app  
features 95  
DNLA 73  
iTunes settings 73  
media in iTunes 123  
videos, photos, and music 112  
System requirements 7  
System settings 60  
installing 102  
WD limited warranty 131  
WD Photos  
features 95  
installing 100  
T
WD Quick View  
Time Machine  
mapping the drive 48  
139  
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opening shares 47  
options 44  
safely shutting down 50  
shortcut to public share 49  
shortcuts 45  
uninstalling 53  
WD Service 130  
WD SmartWare  
exiting safely 47  
file categories 25  
file extensions 25  
Home screen 24  
installing 23  
launching 24  
overview 22  
pausing backups 36  
setting auto update preferences 37  
setting number of backup versions 35  
setting retrieve folder 36  
software settings 35  
system files 25  
WD TV Live/Live Plus HD Media Player 119  
WD’s Online Learning Center 10  
wd2go.com 107  
Web access, enabling 105  
Web browser compatibility 7  
Windows 7 / Vista  
getting started without Online Setup  
Software 18  
Windows 7/Vista  
public share 18  
Windows 8 37  
getting started without Online Setup  
Software 17  
public share 17  
Windows Media Player 117  
Windows Vista/Windows 7  
backups 38  
public share 18  
Workgroups 67  
X
Xbox 360 121  
140  
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Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by  
WD for its use nor for any infringement of patents or other rights of third parties which may result from its use.  
No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the  
right to change specifications at any time without notice.  
Western Digital, WD, the WD logo, My Book, My Passport, and WD TV are registered trademarks in the U.S.  
and other countries; and My Book Live, WD SmartWare, WD GreenPower, WD 2go, WD Photos,  
WD TV Live, WD TV Live Plus are trademarks of Western Digital Technologies, Inc. Other marks may be  
mentioned herein that belong to other companies.  
© 2012 Western Digital Technologies, Inc. All rights reserved.  
Western Digital  
3355 Michelson Drive  
Irvine, California 92612 U.S.A.  
4779-705058-A04 Oct 2012  
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