WIRESPEED
ADSL MODEM
USER GUIDE
PN 030-300166 Rev. A
June, 2001
©2001 Westell, Inc.
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
IP Address ............................................................................................................................................ 29
Subnet Mask......................................................................................................................................... 29
Domain Name System (DNS) Primary ................................................................................................. 29
Domain Naming System (DNS) Secondary.......................................................................................... 29
Dynamic Host Configuration Protocol (DHCP) ..................................................................................... 29
Static NAT............................................................................................................................................. 29
LAN PC IP Address .............................................................................................................................. 30
Inactivity Timer Timeout........................................................................................................................ 30
VPI/VCI Parameters.................................................................................................................................. 30
Viewing VPI/VCI Parameters................................................................................................................ 30
Changing VPI/VCI Settings................................................................................................................... 31
VIRTUAL PRIVATE NETWORK SUPPORT ..................................................................................................... 32
VPN Requirements ................................................................................................................................... 32
INSTALLING VPN ............................................................................................................................................. 32
Installing VPN for Windows 98/Me............................................................................................................ 32
Creating a VPN Connection...................................................................................................................... 33
Creating a VPN Connection for Windows 98........................................................................................ 33
Creating a VPN Connection for Windows Me....................................................................................... 33
Creating a VPN Connection for Windows 2000........................................................................................ 34
Using a VPN Connection (Windows 2000) ............................................................................................... 38
Disconnecting a VPN Connection (Windows 2000)..................................................................................38
CONFIGURING VPN FOR WINDOWS NT............................................................................................................ 39
Installing PPTP for Windows NT............................................................................................................... 39
Creating a New VPN Phonebook Entry for Windows NT.......................................................................... 40
Logging On to a VPN Server..................................................................................................................... 40
Disconnecting a VPN Connection............................................................................................................. 41
The WebShare About Page...................................................................................................................... 42
WebShare Help......................................................................................................................................... 42
TROUBLESHOOTING....................................................................................................................................... 43
Software Installation.................................................................................................................................. 43
Auto-Redirection Screens ......................................................................................................................... 44
No PPP Session Established................................................................................................................ 44
No DSL Connection .............................................................................................................................. 45
Authentication Failure ........................................................................................................................... 46
Can’t Find Server (RAS) ....................................................................................................................... 47
WebShare Error Messages....................................................................................................................... 48
Resetting to Factory Default...................................................................................................................... 48
PRODUCT ASSISTANCE AND GENERAL INQUIRIES................................................................................... 50
Westell Customer Support........................................................................................................................ 50
PRODUCT SPECIFICATIONS.......................................................................................................................... 51
APPENDIX......................................................................................................................................................... 53
MAC AND LINUX SUPPORT................................................................................................................................ 53
REGULATORY INFORMATION........................................................................................................................ 56
SOFTWARE LICENSE AGREEMENT.............................................................................................................. 57
030-300166A
iii
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
WIRESPEED MODEM USER GUIDE
VERVIEW
O
With over one million Westell WireSpeed (TM) modem users and valuable experience,
Westell has developed our newest Westell WireSpeed ADSL Ethernet modem. Westell's
WireSpeed ADSL Ethernet modem uses existing home or office phone lines to provide
reliable, high speed internet access. With your WireSpeed ADSL modem, an existing phone
line becomes a dedicated "always on" connection, eliminating annoying dial-up modems and
busy signals from your service provider. Westell's WireSpeed ADSL Ethernet modem is
capable of downstream data rates of up to 8 Mbps and upstream data rates of up to 800 Kbps,
making the WireSpeed ADSL Ethernet modem up to 140 times faster than a 56 Kbps analog
modem.
In addition to the many features Westell users have enjoyed through the years, we have added our new Auto-
Redirection feature which guides users through the connection process via a simple web interface. In addition,
we have embedded a PPPoE shim in our modem so you no longer have to install any other software to get
connected. We have also added VPN support via PPTP so that you can tunnel into your corporate network as
well as true “Always-On" which enables you to save your session password. In addition to these new features,
your Westell WireSpeed ADSL Ethernet modem is software upgradeable so that as your home or small office
needs change, you can upgrade your existing hardware to a networking solution with our widely popular
WebShare networking software.
WebShare Benefits
•
•
•
•
•
•
Auto-Redirection simplifies end-user setup process
Does not require shim for PPPoE, eliminating third-party software
Uses current LAN IP address
Software upgradable
Always-on connection
VPN support via PPTP
Minimum System Requirements
The following requirements outline the minimum system for WireSpeed:
•
•
•
•
•
•
•
•
•
•
•
Pentium 166 MHz processor or equivalent
Microsoft Windows 98, Windows Millennium, Windows 2000, or Windows NT 4.0
Internet Explorer 4.x or Netscape Navigator 4.x installed
At least 16 MB RAM
Five MB of free hard drive space
Ethernet connection between upgrading PC and ADSL modem
TCP/IP protocol stack installed
VGA monitor
Crossover Ethernet cable for modem to Ethernet hub
VPI/VCI values (provided by your service provider)
PPPoA/PPPoE support (provided by your service provider)
030-300166A
1
Overview
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
WIRESPEED INSTALLATION
The WireSpeed operates up to 300 feet (91.4 meters) from a PC or Ethernet hub over 100-Ohm, Category 5 cable.
For installation on a wall surface, follow the instructions below. If you are not installing the unit on a wall surface, skip this
section.
Installing on Hollow Drywall Surfaces (Optional)
To mount the WireSpeed to a wall:
1. Obtain two pan-head screws (one #8 and one #6) and two #4 - #8 wall anchors (not provided).
2. Place the WireSpeed against the wall where it is to be mounted, note and mark the upper keyhole slot and screw
location.
3. Drill a 3/16” hole for the upper anchor and insert the anchor and larger (#8) screw until the face of the screw is
approximately 3/16” from the wall.
4. Test fit the unit on the screw, and adjust the screw depth for a sliding fit.
5. With a pencil, mark the opening in lower mounting tab. Remove the unit from the wall.
6. Drill a 3/16” hole for the lower anchor and insert anchor. Hang the unit on the upper screw.
7. Insert the smaller (#6) screw through the hole in the lower mounting tab.
8. Tighten the lower screw lightly with a screwdriver. Do not overtighten.
User Setup
Refer to the wiring diagrams shown in Figure 1 and Figure 3.
1. Connect the power supply cord to the power connector on the side of the unit and plug it into the wall power receptacle.
2. Connect a standard RJ-11 telephone cable from the LINE connector to the ADSL-equipped phone line.
3. Connect the straight 10Base-T cable (included with this package) to the ETHERNET connector on the back of the unit
to the interface on the computer.
4. Turn the power switch ON.
5. The Ready LED should be a solid green indicating that the power self-test has successfully completed and the unit is
synchronized with the ADSL line card. It may take up to 70 seconds for the unit to synchronize with the central office
ADSL unit. (See Figure 3.)
030-300166A
2
WireSpeed Installation
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
6. The Link LED should be solid green indicating that the modem connection has been made. (See Figure 3.)
7. During use, a pulsing yellow Activity LED indicates that data is being transmitted and received on the Ethernet
interface.
8. Proceed to “Setting Up Your WebShare Account” on page 11 to configure the software.
ADSL LINE
ON/OFF
SWITCH
ETHERNET
POWER
CONNECTOR
Figure 1. WireSpeed Single-User Setup Connections
Cable Connectors
There are connectors on the side panel of the WireSpeed (Figure 3) for Power, an ON/OFF switch, 6-pin RJ-11 DSL
(LINE) connector and 8-pin RJ-45 ETHERNET connector for customer terminal equipment. Tables 1-3 list the connector
types and pinout designations.
10Base-T
CONNECTOR
O
I
LINE
ETHERNET
POWER
CONNECTOR
POWER
SWITCH
DSL CONNECTOR
Figure 2. WireSpeed Modem (Connector Panel)
030-300166A
3
WireSpeed Installation
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
Table 1. WireSpeed Connectors
Connector Name
LINE
Connector Type
Description
6-pin (RJ-11) modular jack
POTS/DSL is used to connect the telephone jack
with ADSL
POWER
ETHERNET
3-pin mini-DIN connector
8-pin (RJ-45) jack
Connects power cord
Connects to PC or 10BaseT hub
Table 2. LINE Connector Pinouts
LINE Pinouts (RJ-11)
Pin #
1, 2, 5, 6
Not Used
3
4
DSL Tip
DSL Ring
Table 3. ETHERNET Connector Pinouts
ETHERNET Pinouts (RJ-45)
Pin #
1
2
Rx+
Rx-
3
4, 5, 7, 8
6
Tx+
Not Used
Tx-
030-300166A
4
WireSpeed Installation
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
LED Indicators
The LED indicators shown in Figure 3 are used to verify the unit’s operation and status.
Connections are
located on the side
Power
Ready
Link
Activity
Figure 3. WireSpeed Modem (Front)
LED
POWER
State
Description
Power ON
No power
Solid Green
No Light
Slow Flashing Green
Moderate Flashing Green
Solid Green
Power ON and passed power-up diagnostics (1 flash/sec)
Power ON and attempting synchronization (2 flashes/sec)
Power ON and synchronized with the ADSL line card
Hardware power-up in progress
READY
Solid Red
Blinking Red
Unit failed power-up diagnostic
Alternating Red/Green
No Light
Modem diagnostic failed
No power
Solid Green
Link established
LINK
No Light
No 10Base-T link
Pulsing Yellow
Data being transmitted. Pulses should match the
reception or transmission of Ethernet data.
No data on Ethernet interface
ACTIVITY
No Light
Table 4. LED States
Note: Modem LEDs will flash while powering up. This intermittent flashing should not be confused with actual operation
status.
030-300166A
5
WireSpeed Installation
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
WEBSHARE INSTALLATION UTILITIES
Running WebShare Installation Utilities
Account parameters must be added to WebShare before connecting to your ISP or Corporate LAN. Use the Westell-
provided WebShare Installation Utilities to simplify the setup of the following:
•
•
•
•
Selection of the Ethernet adapter (in instances where more than one Ethernet adapter exists on the PC)
Automatic configuring of DHCP (Dynamic Host Configuration Protocol)
Automatic assignment of the WebShare gateway URL address of 192.168.0.1
Simplified installation of service provider account information via the Configure Account screen
We recommend using the WebShare Installation Utilities to automatically configure DHCP. If necessary, DHCP may be
enabled manually.
Running WebShare Installation Utilities for Windows Operating Systems
To install WebShare Installation Utilities on your computer, insert the WebShare Installation Utilities CD into the CD-ROM
drive. The CD should run automatically. If it does not, click Start > Run from the taskbar and type the following line:
E:\win32\setup.exe (where “E” is the designation of the CD-ROM drive)
1. Find and double-click on the WebShare executable program. The Welcome screen appears.
Figure 4. Welcome Window
2. Click Next. The License Agreement window appears.
030-300166A
6
WebShare Installation Utilities
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
3. Read the license agreement, then click Yes if you accept the agreement.
Figure 5. License Agreement
4. The Function Selection screen appears. Three options are available:
Figure 6. Function Selection
CAUTION
Do not select the default option!
5. Select the second option, Setup PC only.
Note: Option 1, Download WebShare modem software, is the default and is for software upgrades only. Option
3, IP Reset utility for WebShare is used to restore modem settings to WebShare defaults.
6. Click Next.
030-300166A
7
WebShare Installation Utilities
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
7. The Choose Destination Location window shows the location where user documentation will be placed. (The
documentation file is named Webshare_Usr_Gd.pdf.)
Figure 7. Choose Destination Location
8. Click Next. The Choose Adapter window appears. (Note: This screen will NOT appear if your computer has only one
adapter.)
Figure 9. Choose Adapter
9. Click the option button for your network adapter, then click Next.
NOTE: If you have multiple Ethernet adapters, select the one to be used with the WireSpeed . Figure 9 shows a
window displaying multiple adapters. Be sure to select the physical adapter that is connected to your ADSL modem.
030-300166A
8
WebShare Installation Utilities
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
10. The Setup Complete window appears. Setting changes will not take effect until the computer has been restarted.
11. Select Yes I want to restart my computer now to restart the PC.
Note: Before clicking Finish, remove the Westell CD-ROM from the CD-ROM drive.
Figure 8. Setup Complete
This completes the basic WebShare setup process. When your computer restarts, the WebShare Home Page will appear. If
you do not wish to set up a WebShare account at this time, you may open the WebShare Home Page by clicking on the
WebShare icon on your desktop.
NOTE
Windows Internet Explorer users should proceed to the next page for instructions on
disabling the autodial feature.
030-300166A
9
WebShare Installation Utilities
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
Disabling Autodial
(For Internet Explorer users.) A browser is typically set to dial into an ISP connection automatically when the browser is
launched. In order to access the Internet through your “always-on” ADSL line, the autodial feature must be disabled.
Dial-Up Settings
Your Connection dial-up setting must be set to Never dial a connection. Follow this procedure to verify and/or change
your dial-up setting:
1. Click Start > Settings, click Control Panel.
2. From the Control Panel screen, double-click Internet Options.
3. The Internet Options screen appears. Click the Connections tab.
4. In the Dial-up settings box, make sure that the option button for Never dial a connection is selected. NOTE: If
the Dial-up Settings box is dimmed (grayed out) it means you have not yet set up any connections. If this is the
case, you do not need to change any settings.
5. Click OK.
Select
“Never dial a connection”
to disable the autodial feature.
Figure 9. Internet Options Screen (Internet Explorer 5)
030-300166A
10
WebShare Installation Utilities
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
SETTING UP YOUR WEBSHARE ACCOUNT
The WebShare Icon
This section shows you how to set up your initial WebShare account. The installation program will also place a WebShare
icon on your desktop. The icon will assist you in setting up your WebShare account.
WebShare
Figure 10. The WebShare Icon
NOTE: The Home Page may also be accessed by opening the browser, typing 192.168.0.1 in the address bar (location bar)
and pressing ENTER.
Setting Account Parameters
Account parameters are required before connecting to your service provider. The account parameters to be entered in the
Configure Account dialog box are obtained from your service provider. User ID and Account Description are the only
required parameters.
Procedure:
1. To add account parameters, open the WebShare Home Page by clicking the WebShare icon on your desktop.
The WebShare Home Page containing PPP Status and PPP Connections windows appears.
Figure 11. WebShare Home Page
2. Under PPP Connections, click New… The Configure Account window appears. This is where you set the
account connection parameters.
030-300166A
11
Setting Up Your WebShare Account
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
Figure 12. Configure Account Window
The Description is a word or phrase created to identify the account. For example, the following parameters were
obtained from a service provider:
Password: ******
With the following user-defined input:
Account Description: Account 2
The Account Description is the name that will appear on the WebShare Home Page under PPP Connections.
3. In the Description field, type the account description you have chosen to call this connection.
4. In the User ID field, type the user ID given to you by your service provider.
5. Click Save. The new account will now appear in the WebShare PPP Connections window.
Congratulations! You have just configured your first account. Connecting to an Account shows how to establish a
connection.
Adding and Configuring Additional WebShare Accounts
To configure another PPP account, the following information must be obtained from your service provider:
•
•
User ID
Password
1. On the WebShare Home Page under PPP Connections, click the New button. The Configure Account window
opens.
2. In the Description field, enter a description or name you wish to call the account. This can be any set of
alphanumeric characters that make a user-friendly description for reference (e.g. Account 1, Sales 1, Internet 1,
etc.) WebShare holds up to eight accounts.
030-300166A
12
Setting Up Your WebShare Account
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
3. In the User ID field, enter the user ID obtained from your ISP.
Figure 13. Configure Account Dialog Box
3. Click Save to commit these values to WebShare.
4. The Configure Account window closes and a new entry appears under PPP Connections on the Home Page.
Figure 14. PPP Connections
To add more PPP accounts, repeat the configuration process described above. WebShare holds a maximum of eight
accounts.
CAUTION
030-300166A
13
Setting Up Your WebShare Account
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
Only one account may be active at a time. Establishing a session for an idle
account while another session is active will disconnect the currently active
session.
Figure 15. Session Conflict Warning
The Session Conflict warning indicates that a session is already active.
030-300166A
14
Setting Up Your WebShare Account
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
Using Auto-Redirection
With Westell’s WireSpeed Auto-Redirection feature, the modem detects and informs users of connection problem. If a
problem is found, the modem displays a Web page on the browser that identifies the problem. The Help screen offers
possible solutions. Auto-Redirection will detect the following conditions:
Auto-Redirect Message
No PPP Session Established
(Figure 40)
Possible Causes
An account has not been created.
An account was set up incorrectly.
Solution
Click New to create an account.
Click Edit to change the account
information.
PPP connection not established.
Click the Connect button, enter
password.
No DSL Connection
(Figure 41)
The modem cannot detect a DSL
connection.
•
•
•
Make sure the DSL cable is
plugged into the DSL jack.
Check all modem cable
connections.
Make sure service provider
has activated your DSL
account.
Authentication Failure
(Figure 42)
Incorrect user ID or password. (ID
and password supplied by service
provider.)
•
•
Check spelling carefully.
Make sure CAPS LOCK is not
on.
•
User ID/password may be
case-sensitive. Use correct
upper and lower case letters.
Can’t Find Server (RAS)
(Figures 43 & 44)
Modem has lost the connection.
Contact your service provider.
In each situation, the Web page displayed informs the user as to the nature of the problem and possible solutions. In cases
where the user is trying to access a specific URL (example: http://www.Westell.com) outside the local network but has not
established a PPP connection, the user will be automatically directed to the Home Page that indicates the session is idle.
When the user makes the connection, they will be instantly redirected to the URL that was initially requested.
Help Screens
Help screens are available to describe common problems and solutions. To access a help screen, click Help in the Westell
Menu column at the left of the screen.
For more information on the Auto-Redirection feature, see the “Troubleshooting” section.
030-300166A
15
Setting Up Your WebShare Account
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
CONNECTING TO AN ACCOUNT
Verify that the Ready LED of the modem is solid green and at least one PPP account has been created before activating a
PPP session with your ISP.
Activating a PPP Session
To activate a PPP session, follow these steps:
1. Click the Connect button of the PPP account to be activated on the Home Page as shown in below.
Figure 16. WebShare Home Page
030-300166A
16
Connecting to a WebShare Account
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
2. In the Connect window enter your password (received from the ISP) for the User ID of that account. (A valid
password must start and end with something other than a space.)
Figure 17. Connect Window
NOTE: Checking the Save password and enable Auto-Reconnect checkbox on the Connect window instructs
WebShare to save your password. You will not be prompted for a password when using this connection in the
future. WebShare will automatically connect to this account when powered on.
3. Click the Connect button. A Connecting to screen appears briefly. Once a connection is made, a Connected to
<connection> message appears in the PPP Status box to inform you that a PPP session has been established on
the connection you chose. (Where “<connection>” is the name of your connection.)
PPP Status
message window.
Connection
status icons
Change PPP
description, view
settings, etc.
Create a new
connection
Session Connect/Disconnect button
PPP accounts
Figure 18. Connection Window
030-300166A
17
Connecting to a WebShare Account
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
When a PPP session becomes active, the WebShare Home Page will show a Disconnect button in place of
the Connect button in the PPP Connections section. The
icon replaces the
icon signifying that a
PPP session has been established. The PPP Status window turns green and displays the connected
Account.
After the PPP account connects to the ISP, you can browse the Internet by entering the desired URL
(universal resource locator) directly into the Address box (Location box) of your browser.
You’re now ready to surf the Internet!
Figure 19. Westell Home Page
030-300166A
18
Connecting to a WebShare Account
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
Disconnecting from a PPP Session
Your PPP connection remains live unless you disconnect it. Use the following procedure to disconnect an active PPP
connection.
Procedure:
1. Return to the WebShare Home Page. Use any of the following methods:
•
•
•
Maximize WebShare, if you minimized the Home Page before surfing
Select WebShare from your Bookmarks or Favorites
Close your browser and double-click the WebShare icon on your desktop
2. On the WebShare Home Page, click the Disconnect button for your account on the WebShare Home Page. The
disconnec Warning screen appears.
CAUTION
If ANY user disconnects a session, ALL active users are interrupted.
Figure 20. Disconnect Warning
3. Click OK.
4. On the WebShare Home Page, the
Close your Web browser.
icon in place of the
icon signifies that a PPP session has been disconnected.
To begin another PPP session, click the WebShare icon on your desktop.
030-300166A
19
Connecting to a WebShare Account
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
ADVANCED CONFIGURATION
This section covers the WebShare Management Interface features and includes instructions on changing WebShare settings.
Restarting WebShare
When adding, deleting, or modifying WebShare settings, the modem must be restarted for the changes to take effect.
When WebShare is saving information and issues a "Please wait ..." warning, wait until the screen returns to an active state
before continuing. Certain actions (especially powering off the modem) during such activities may cause configuration data
to be lost and cause problems with applications.
1. After making a setting change, click Save, WebShare will prompt you for a restart. The following message appears:
Figure 21.
2. Click OK. The following screen appears:
Figure 22.
3. The restart happens automatically and may take up to twenty seconds.
CAUTION
Do not turn the modem off while a restart is in progress or changes will be lost. You do
not need to turn the modem or your PC off and on.
030-300166A
20
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
HE EB HARE ANAGEMENT NTERFACE
T W S
M
I
The Management Menu
Selecting the WebShare icon on the desktop activates your web browser and establishes a home page for WebShare. A
Management Menu is located in the left portion of your home page. It provides links to the other management pages
available for configuration, status, control and other operation information for WebShare.
Home
The WebShare Menu on the WebShare Home Page provides
access to all the configured PPP accounts and allows PPP session
control. This is the page you used when setting up your first
account.
Diagnostics
Provides modem and PPP session diagnostic capability.
Installation
Provides a method for installing an upgrade to WebShare software.
LAN Advanced
Allows the editing of local Ethernet interface configuration
parameters.
About
Contains the model number, serial number and software versions
of WebShare
Help
Provides help information for the management page being
displayed.
Figure 23. Management Menu
030-300166A
21
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
The Home Page
The WebShare Home Page provides access to all of the configured PPP accounts and allows users to establish connections,
create accounts and edit accounts. This is the same screen you used when you set up an account on page 11.
Figure 24. WebShare Home Page
PPP Status
The PPP Status box displays the color-coded status for the current connection state:
Blue = connection idle
Green = connection established
Red = error
In addition to the color coding, the box may contain error message text.
PPP Connections
The PPP Connections section provides a description of each individual PPP account. The text string is the user-friendly
description you entered in the Configure Account dialog box. Other fields for this section are defined below.
Connect/Disconnect Button
The Connect/Disconnect button provides PPP session control for the associated account. This allows you to connect and
disconnect from various PPP accounts, when desired. This button changes depending upon the state of the PPP session. If
the account is inactive, the button reads Connect. If the account is active, it reads Disconnect.
New Button
The New button gives users the ability to create new accounts. Edit lets users change the account description and view
configuration data.
030-300166A
22
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
Edit Button
The Edit button allows users to change settings for an account. Note: User ID and passwords are usually assigned by the
service provider. Users may freely change the account Description.
Connection Status
The Status column indicates the connection status of each PPP account.
This icon shows that the account is INACTIVE. (No connection established.) Click Connect to activate the
connection.
This icon shows that a PPP account is ACTIVE. (A connection is currently active.) Clicking on this icon will
disconnect the user. (An empty account has no icon in the Status column.)
Building New Accounts
To add a new account to the Home Page, see “Setting Up Your WebShare Account” on page 11 and “Adding and
Configuring Additional WebShare Accounts” on page 12.)
Click the New button. In the Configure Account dialog box, type a description of the account into the Description field
and the user ID defined by your ISP. Click the Save button in the dialog box to commit the new account information to
WebShare.
IP Addresses Assigned as Part of PPP Session Setup
When a PPP session is established, your service provider’s PPP server assigns an IP address to your modem’s DSL
interface. It also informs your modem of the IP addresses to which it should send DNS requests. It may be necessary to
verify one of these IP addresses for a specific PPP account while troubleshooting. To view the current settings for an
account:
1. Click the Edit button of the appropriate PPP account. The Configure Account dialog box appears.
2. Click the Advanced button to view the DNS and IP information.
Figure 25. Advanced Configuration (Sample values. Actual data may vary.)
The Advanced Configuration dialog box displays your DNS IP values. These values and the Network PPP IP only
appear when a connection is established. Settings cannot be changed on the Advanced Configuration dialog box.
030-300166A
23
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
Diagnostics
Accessing the Main Diagnostics Page
Select the Diagnostics menu item from the WebShare management menu to display the Diagnostics page. The figure below
shows the Diagnostics window before any diagnostic tests have been performed.
Figure 26. Diagnostics Window
Test All
The Test All button will execute all of the tests sequentially beginning with the Self-Test and ending with PING.
NOTE
To get a valid PING result, you must enter an IP address in the PING fields.
030-300166A
24
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
The figure below shows the Diagnostics window returned after clicking the Test All button and providing PING IP address
values.
Figure 27. Diagnostics Window (Sample values. Actual data may vary.)
Self-Test
This test button starts a testing process that verifies the integrity of all PPP account information.
Messages:
•
•
Success: All stored information verified correctly.
Failure: An error was detected in the stored PPP account information. The information needs to be re- entered.
ADSL Modem
This test button initiates a testing process that verifies management communications with the modem transceiver.
Messages:
•
•
In Service: The modem is synchronized with the central office Channel Unit and is ready to send/receive data.
Out of Service: The modem transceiver is NOT synchronized with the central office Channel Unit, but is
functioning properly. (This may happen if the connector cable is not correctly plugged into the modem or the
access jack.)
•
Failure: The modem transceiver is not functioning properly.
PPP Connection
This test button initiates a testing process that verifies connectivity with the service provider’s Remote Access Server
(RAS).
Messages:
•
•
•
Success: The modem has a verified connection with the ISP and is ready to send and receive data.
No PPP Connection: There is no link between the modem and the central office equipment.
Failure: A PPP session is active, but the modem failed to get a response from the Remote Access Server.
030-300166A
25
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
IP Remote Router
This test button initiates a test that pings the remote IP address linked by the PPP session establishment.
Messages:
•
•
•
Success: A response was obtained from the remote IP address.
No PPP Connection: No link found between the modem and the central office equipment.
Failure: No response from the remote IP address.
PING
This test button initiates a ‘ping’ to any host IP address specified in the PING data fields. A PING (Packet Internet Groper)
is a protocol program for sending a signal to see whether another network host or other device is on-line and responding.
This application will tell you if a particular entity is presently connected to the Internet. It is used to check if a machine on
the Internet is alive and reachable.
Messages:
•
•
•
Success: A response was obtained from the IP address entered.
No PPP Connection: No link found between the modem and the Central Office equipment.
Unknown Host: No response from the specified IP address.
030-300166A
26
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
The New Software Installation Page
This screen is reserved for installing future software upgrades. Westell will provide instructions with new upgrades.
Figure 28. Software Installation Window
030-300166A
27
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
The LAN Advanced Configuration Page
Accessing the LAN Advanced Configuration Dialog Box
The LAN Advanced Configuration dialog box is accessed by selecting the LAN Advanced menu item from any of the
WebShare management windows.
The LAN Advanced Configuration dialog box displays the local Ethernet characteristics including the IP address, subnet
mask, DNS proxy IP addresses, and the state of the DHCP server. After making any changes to this data, click the Save
button to save the new account information. You will be prompted for a modem restart. Allow 20 seconds for the restart to
complete. Interrupting the restart process may cause you to lose your setting data. (See “Restarting WebShare” on page 20.)
These parameters are stored and remain in WebShare until changed, or until the default values are reset with the IP Reset
Utility for WebShare. (Option 3 on the Function Selection screen. See page 7.)
CAUTION
If the IP address is changed, WebShare will not respond to the default IP address of
192.168.0.1. Be sure to change the URL to the new IP address when accessing the
management pages.
Figure 29. LAN Advanced Configuration Dialog Box (Sample values. Actual data may vary.)
030-300166A
28
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
IP Address
The Internet Protocol (IP) address is a unique 32-bit number used to identify the host computer connected to a TCP/IP
network. The value of the IP Address is represented in a dotted decimal format. WebShare assigns 192.168.0.1 to this
address by default. This value may be changed to any valid IP address e.g. an existing address assigned for local LAN
administration. Note: If the default IP Address needs to be changed, the DHCP Base and End addresses will also have to be
adjusted. All changes will be entered in the LAN Advanced Configuration screen.
Subnet Mask
The subnet mask is a 32-bit number used to identify the network and host segments of an IP address. This value is
represented in the same dotted decimal format as the IP address. This is the subnet mask associated with the IP address
above. This value should not be set to a subnet address greater than 255.255.255.248 to accommodate the WebShare IP.
The default value for the subnet mask is 255.255.255.0.
Domain Name System (DNS) Primary
The domain naming system is a convention used for identifying computers attached to the Internet or a Local Area Network
(LAN). DNS maps a name to its corresponding IP address. A host desiring to resolve a domain name to the IP address uses
the main DNS server. The secondary or backup DNS server performs the same function as the main server.
This IP address represents the address that WebShare uses to respond to primary DNS queries from your computer.
The default value is 192.168.0.2.
Domain Naming System (DNS) Secondary
This IP address represents the address that WebShare uses to respond to secondary DNS queries from your computer.
The default value is 192.168.0.3.
Dynamic Host Configuration Protocol (DHCP)
DHCP is a protocol used to automate the administration of IP addresses within a local area network. A server provides the
IP allocation for computer hosts that are running a DHCP client. This controls the state of the local WebShare DHCP
Server.
The default value is enabled.
Static NAT
If enabled, Static NAT makes it possible to specify an IP address to which WebShare should direct unsolicited inbound
traffic. For example, it lets you allow users on the Internet to access your local Web server.
The default value is enabled.
030-300166A
29
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
LAN PC IP Address
This IP address serves two purposes. If DHCP is enabled, this is the IP address that will be assigned to the DHCP client
computer. If Static NAT is enabled, this is the IP address to which that traffic will be directed.
The default value is 192.168.0.10.
Inactivity Timer Timeout
WebShare provides an Inactivity Timer that closes an active PPP session if there has been no traffic through the modem
from or to any user. The timeout value may be adjusted on the LAN Advanced Configuration window. For a session to be
“always on”, select the Inactivity Timer Disable option.
The Inactivity Timeout Value determines the length of time a session will remain connected with no data flow in
either direction. The default setting is disabled. To enable, select LAN Advanced from the Management menu. In
the LAN Advanced Configuration window, select the Enable option and enter an Inactivity Timeout time in
minutes. The valid range is from 0 to 9999 minutes. A zero has the same effect as disabling the timer.
VPI/VCI Parameters
Viewing VPI/VCI Parameters
Your service provider will provide you with a VPI (Virtual Path Indicator) and VCI (Virtual Channel Indicator) which are
path assignments for your ADSL connection. To verify your VPI/VCI settings, select LAN Advanced from the WebShare
Home Page Menu.
The WebShare LAN Advanced Configuration window shows the current configuration settings.
NOTE
Westell modems are shipped with VPI/VCI preset for your area. If these need to be
changed, contact your service provider for the correct settings and follow the
instructions on the next page.
030-300166A
30
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
VPI/VCI settings
Figure 30. LAN Advanced Configuration Window
Changing VPI/VCI Settings
CAUTION
Do not change your VPI/VCI settings unless instructed to do so by your service provider!
Current VPI/VCI settings are located on the LAN Advanced window. To change them, type the correct numbers in the
fields provided and click the Save button at the bottom of the screen. The setting change will not take place until the modem
has restarted. Follow the on-screen instructions.
030-300166A
31
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
VIRTUAL PRIVATE NETWORK SUPPORT
Your WireSpeed modem supports Virtual Private Networks (VPN). VPN allows users working at home or at an off-site
location to create a direct “tunnel” to a corporate LAN server. The VPN is a point-to-point connection between the user’s
computer and another network (usually a corporate LAN). This direct connection avoids much of the Internet congestion
and allows secure communication and encryption.
The WireSpeed modem VPN feature supports the PPP-to-PPTP relaying protocol. Settings for VPN must be made to both
sides of the VPN “tunnel” connection: the user PC and the corporate LAN server.
NOTE: Before creating a VPN connection, you must have created a PPP account and established a PPP session.
VPN Requirements
To operate the VPN feature of your Westell modem, the following requirements must be met:
•
Service Provider. Your service provider must provide the following:
– VPI/VCI values for PPP service
– User ID and password
If you already have DSL service, use your existing user ID and password.
•
•
•
•
Personal Computer. Your computer must support Point-to-Point and Point-to-Point Tunneling Protocol (PPTP).
Please refer to your original operating system documentation to see if your PC supports these protocols.
Operating System. Your Westell modem supports VPN on Windows 98, Windows Me, Windows 2000, and Windows
NT operating systems.
TCP/IP. Prior to establishing PPTP tunnels, IP addresses must be properly configured at both ends of the PPTP tunnel.
This means both your PC and the PPTP server for your corporate LAN.
Corporate LAN. Check with your corporate IT or LAN group to make sure that such connections are supported. You
will need the IP address or host name of the corporate LAN server.
NSTALLING
I
VPN
The following sections describe how to install VPN client and create a connection for Windows 98 and later operating
systems.
Installing VPN for Windows 98/Me
Use this four-step process to install VPN client for Windows 98 or Windows Me (Millennium Edition).
1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
2. Click the Windows Setup tab.
3. Click Communications, click Details, click to select the Virtual Private Networking check box, and then click
OK.
4. Click OK, and then click Yes to restart your computer.
You may now create a VPN connection. See the appropriate section for your operating system.
030-300166A
32
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
Creating a VPN Connection
After you have installed VPN, you must create a new connection in Dial-Up Networking.
NOTE: You need the host name or IP address of your corporate LAN (or other service provider) to make this connection.
Check with the administrator of the server to which you are trying to connect to get this information. Some systems may
require DNS settings for VPN connections. Check with the system administrator.
Creating a VPN Connection for Windows 98
To create a VPN connection for Windows 98:
1. Double Click My Computer and then double-click on Dial-Up Networking.
2. Double-click Make New Connection.
3. In the Type a name for the computer you are dialing box, type the name that you want to use for the connection.
4. In the Select a device box, choose Microsoft VPN Adapter, and then click Next.
5. In the Host name or IP Address box, type the name of the server or the IP address.
6. Click Next, and then click Finish.
Creating a VPN Connection for Windows Me
To create a VPN connection for Windows Millennium Edition:
1. Click Start, point to Settings, click Control Panel, and then double-click Dial-Up Networking.
2. Double-click Make New Connection.
3. In the Type a name for the computer you are dialing box, type the name that you want to use for the connection.
4. In the Select a device box, choose Microsoft VPN Adapter, and then click Next.
5. In the Host name or IP Address box, type the name of the server or the IP address.
6. Click Next, and then click Finish.
030-300166A
33
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
Creating a VPN Connection for Windows 2000
To connect to a VPN server on a corporate LAN, you need to first make sure that you are connected to the Internet by
connecting to your ISP. Connecting to the Internet puts you on the same worldwide Internet backbone where the corporate
VPN server is connected. Next, you make a second connection to create a VPN connection.
To create this second connection to the corporate server, follow this procedure:
1. Click Start, Settings, Network and Dial-up Connections and select Make New Connection to start the Network
Connection Wizard.
2. From the Network Connection Type screen, select Connect to a private network through the Internet.
Figure 31. Network Connection Type
The Public Network screen appears.
030-300166A
34
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
3. On the Public Network screen, select the option Do not dial the initial connection. Click Next.
Figure 32. The Public Network Screen
4. On the Destination Address screen, type the host name or IP address of the corporate LAN to which you are
connecting. Click Next.
Figure 33. Destination Address
The Connection Availability screen appears.
030-300166A
35
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
5. On the Connection Availability screen, click the option Only for myself. Click Next.
Figure 34. Connection Availability
6. Follow the on-screen instructions to finish the wizard.
030-300166A
36
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
When you use your connection, by default you will only have the option to type your user name and password.
Domain Option
A corporate LAN connection may prompt remote users for a domain name for full access to features such as corporate
e-mail and file sharing.
To add the domain option, follow these steps:
1. Click your connection icon (or click Start, point to Settings, Network and Dial-up Connections and click your
connection name).
2. The Connect To dialog box opens. (The name of your connection appears in the title bar.)
3. Click Properties. On the Options tab select the box Include Windows logon domain, as shown below.
Figure 35. Including Windows Logon Domain
4. Click OK.
030-300166A
37
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
Using a VPN Connection (Windows 2000)
After configuring the connection, follow these steps to establish a connection:
1. Double-click the icon in the Dial-Up Networking folder or click the shortcut on your desktop.
2. The Connect to window appears. (The name of your connection appears in the title bar.) Type the User name and
Password. If using the domain option, type the Logon domain name.
The figure below shows the Connect To screen with (right) and without (left) the domain option.
NOTE: To avoid entering the password each time, you can save it by checking Save Password. The next time you
establish this connection, both User name and Password are displayed automatically. (The password field is encrypted
for security.) If you are using the domain option, the Logon domain will also be saved.
Default
Domain Option
Figure 36. Connect To Screen
3. Click Connect.
4. The Connecting To window appears briefly.
5. You can now open your Web browser.
NOTE: While connected, you can open the Connected To window by double-clicking the minimized icon in the task bar.
Disconnecting a VPN Connection (Windows 2000)
Use the following steps to release a VPN connection:
1. If minimized, double-click the connection icon in the task bar.
2. In the Connected To window, click Disconnect. The VPN connection no longer exists.
030-300166A
38
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
ONFIGURING
C
FOR INDOWS
VPN
W
NT
This section describes how to create and set up PPP/PPTP Dial-Up connections for Windows NT.
NOTE: Make sure that Microsoft Service Pack 3 has been installed on your computer before creating PPTP tunnel sessions.
Installing PPTP for Windows NT
Before you create VPN connections, install the PPTP networking protocol as follows:
1. From the Windows taskbar, click Start > Control Panel > Network.
2. The Network window appears. Click the Protocol tab then click Add.
3. The Select Network Protocol window opens. Select the Point To Point Tunneling Protocol from the list. Click OK.
4. Setup will copy some Windows NT files and prompt you for the correct path. You may have to explore the Windows
CD to find the folder appropriate for your system. Specify the path and click Continue. The installation will load the
necessary PPTP files.
5. The PPTP Configuration window opens. Enter the number of connections you wish to make. For most users, this will
be one. Click OK.
6. A setup message appears. Click OK to begin configuring the RAS.
NOTE: This completes the first part of the installation, adding PPTP as a remote protocol. The remaining steps of the
installation configure the RAS for PPTP.
7. The Remote Access Setup window appears and lists the modem that is already set up. To add the new VPN ports to
RAS, click Add.
8. The Add RAS Device window appears. Each port must be added individually. To add a port, double-click on the
correct port and click OK. Repeat steps 7 and 8 for each VPN.
9. By default, the ports are configured for dial-in only. To change this, in the Remote Access Setup window, select a port
and click Configure.
10. The Configure Port Usage window opens. Select Dial-out only and click OK.
11. Repeat steps 9 and 10 for each port you wish to configure before proceeding to step 12.
12. To define which PPTP tunneled protocols you will allow through the VPNs, highlight each port and click Network.
The Network Configuration window opens. Enable the IP protocol. Click OK.
13. Click Continue, then click Close. The computer will prompt you for a restart for the changes to take effect. Click Yes.
030-300166A
39
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
Creating a New VPN Phonebook Entry for Windows NT
The following procedure tells how to create a VPN Phonebook entry for use with a corporate LAN or dial-up transport. A
VPN connection contains the IP address of a PPTP server and the user account information for that server. WebShare
allows you to create and store up to eight accounts for VPN and other types of connections.
To create a VPN connection to a server on your corporate LAN:
1. Click My Computer > Dial-Up Networking.
2. The Dial-Up Networking window appears. The Phonebook entry selection box lists all existing PPTP connections.
Click New to create a new connection.
3. The New Phonebook Entry Wizard opens.
4. Enter a name for the tunnel you are creating. The PPTP tunnel will be saved in the phonebook under this name. Click
Next.
5. The Server window opens. Activate all the options that apply to your tunnel. Click Next.
6. The Phone Number window opens. Enter the Phone Number of the dial-up server you are calling. (The IP address or
DNS host name of the PPTP server on your corporate LAN.)
7. Click Next.
NOTE: Multiple Numbers. You can assign more than one phone number (IP address or DNS host name) to each entry. This
can be useful if you have a pool of host names and addresses to connect to. To do this, click Alternates.
8. The New Phonebook Entry Wizard informs you that the new tunnel was successfully created. Click Finish. The
tunnel definition is saved and added to the Phonebook entries.
Logging On to a VPN Server
After the connection to your VPN server has been created, proceed as follows to log on:
1. Click My Computer > Dial-Up Networking.
2. The Dial-Up Networking window opens. In the Phonebook Selection box, select the tunnel you want to set up and
click Dial.
3. The Connect To window appears. Enter your password for the VPN server. To save your password, click the Save
Password check box.
4. Enter the optional information in the Domain box. (This is only required for some Microsoft NT VPN servers.) Click
OK.
5. The Connecting to <connection name> window appears and displays the status of the connection process. Once the
connection is established, the window is minimized to the taskbar.
030-300166A
40
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
Disconnecting a VPN Connection
Use these steps to close a PPTP tunnel:
1. Click the connection icon for the tunnel you wish to close.
2. Click Disconnect.
The VPN connection to your service provider or corporate LAN has been disconnected.
030-300166A
41
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
The WebShare About Page
The About page provides the model number and version information for WebShare. This information is necessary when
calling for technical support. (Sample data shown below--your information will vary.)
Figure 37. WebShare About Window (Actual data may vary.)
WebShare Help
The Help feature on the WebShare Management Menu is context-sensitive. Clicking Help will display information about
the page you are currently on.
030-300166A
42
Advanced Configuration
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
TROUBLESHOOTING
Software Installation
If you have more than one adapter, the following screen appears:
Figure 38. Choose Adapter
Click the option button for the network card the modem is connected to. Click Next. The IP Address Settings screen
appears.
Figure 39. IP Address Settings
If you know there is a conflict with the default IP Address and Subnet settings, adjust the defaults.
Click Next. The Reboot Required screen appears.
Restart the computer and run the setup program again.
NOTE: On Windows 98, Windows ME and Windows 2000, if the Auto IP feature was not disabled, Windows will assign
an address of 169.254.x.x. This problem should not occur for these operating systems.
030-300166A
43
Troubleshooting
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
Auto-Redirection Screens
With Westell’s WireSpeed Auto-Redirection feature, the modem detects and informs users of connection problem. If a
problem is found, the modem displays a Web page on the browser that identifies the problem. The Help screen offers
possible solutions.
In each situation, the Web page displayed informs the user as to the nature of the problem and possible solutions. In cases
where the user is trying to access a specific URL (example: http://www.Westell.com) outside the local network but has not
established a PPP connection, the user will be automatically directed to the Home Page that indicates the session is idle.
When the user makes the connection, they will be instantly redirected to the URL that was initially requested.
No PPP Session Established
Before you are able to connect to the Internet, you must set up an account. If an account has not been set up or was not set
up correctly, the modem will be unable to connect to your service provider and display the No PPP Session Established
page. This page also appears if the connection has been set up but you have not yet connected (clicked the Connect button).
Figure 40. No PPP Session Established
Solutions:
•
To create an account, see “Setting Up Your WebShare Account” on page 11. Once the account has been created, click
the Connect button to establish a PPP session.
•
•
If an account already exists, click Edit to view and change settings for the connection.
Click the Connect button for the account to establish a PPP session.
030-300166A
44
Troubleshooting
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
No DSL Connection
If the modem is unable to detect a DSL connection, Auto-Redirect will display the No DSL Connection page:
Figure 41. No DSL Connection
Solutions:
•
•
•
Make sure the DSL cable is plugged into the DSL jack.
Check all modem connections.
Make sure your service provider has activated your DSL account.
030-300166A
45
Troubleshooting
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
Authentication Failure
When the user ID and/or password are typed incorrectly, Auto-Redirection will present the following Authentication Failure
page:
Figure 42. Authentication Failure
In addition to the Auto Redirection screen, your browser may return an Invalid User error message.
Click OK to close the browser error message.
Solutions:
•
•
•
Check the spelling of the user ID and password carefully.
Make sure CAPS LOCK is not on.
User IDs and passwords for some ISPs are case-sensitive.
NOTE: Make sure you have a record of your correct user ID and password. As a security measure, some ISPs will lock out
an account after repeated authentication failures.
030-300166A
46
Troubleshooting
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
Can’t Find Server (RAS)
This page appears when the connection is lost. On occasion, your service provider’s equipment may undergo maintenance
or experience difficulty.
If the modem loses an established connection, the following page will appear:
Figure 43. RAS Not Available
If the modem cannot find the server, this page will appear:
Figure 44. RAS Not Responding
Solutions:
In either case, wait a few minutes and try again. If the problem persists, contact your service provider.
030-300166A
47
Troubleshooting
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
WebShare Error Messages
This section describes possible WebShare error messages and how to correct them. The figure below shows an example of
an error message.
Figure 45. Example of Error Message
E1000 – WebShare Proxy Router Not Connected
Description: The WireSpeed Proxy Router (ADSL Modem) has not achieved synchronization. The router may
take several minutes to achieve synchronization.
Remedy: Check the DSL cables and connections. If all connections are correct and the problem persists, contact
your service provider.
E1001 – Network Circuit Not Available
Description: The ATM virtual circuit has not been established within the ADSL Router.
Remedy: Contact your ISP.
E1002 – PPP Remote Access Server (RAS) Not Available
Description: There is no response from the RAS while attempting to activate a PPP account.
Remedy: Contact your ISP.
E1003 – Invalid Login
Description: An invalid User ID and/or password was used.
Remedy: Verify that the User ID is a valid account, then retry the password. Contact your ISP if this problem
persists.
E1005 – IP Remote Router Not Available
Description: The remote router is not responding.
Remedy: Contact your ISP.
E1008 – Configuration Information Corrupt
Description: The PPP account or Advanced Configuration information is corrupt.
Remedy: Delete the PPP accounts and re-enter the account information and the Advanced Configuration
information.
Resetting to Factory Default
To return Ethernet characteristics to the factory default, follow the WebShare Installation Utilities on page 6. On the
Function Selection screen, choose Option 3, IP Reset Utility for WebShare.
The following screen appears:
030-300166A
48
Troubleshooting
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
Figure 46. WebShare IP Default Reset Utility Dialog Box (Actual data may vary.)
1. On the WebShare IP Default Reset Utility dialog box, click the Default Reset button to restore the factory
default values. The following message appears:
Figure 47. IP Default Reset Dialog Box
2. Click OK to return to the default settings.
NOTE
To reinstall the WebShare software on the modem, follow the WebShare Installation
Utilities on page 6. On the Function Selection screen (see Fig. 7), choose option 1,
“Download WebShare Modem Software” and follow the screen instructions.
030-300166A
49
Troubleshooting
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
PRODUCT ASSISTANCE AND GENERAL INQUIRIES
Westell Customer Support
For technical assistance, contact:
Westell Customer Support
750 North Commons Drive
Aurora, Illinois 60504
Phone: 1-630-375-4500
Fax: 1-630-375-4931
Product Return
DO NOT return damaged merchandise to Westell until you have first obtained a Return Material Authorization (RMA) from
Westell. For return of material, contact your Westell Customer Support representative.
030-300166A
50
Product Assistance
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
PRODUCT SPECIFICATIONS
ROUTING
•
•
•
Dynamic Host Control Protocol (DHCP) - Automatic or Manual Local Address Assignment
Network Address Translation (NAT )
DNS Proxy Implementation
TRANSPORT AND APPLICATION PROTOCOL SUPPORT
•
•
•
TCP, UDP, ICMP, SMTP, NNTP, FTP, HTTP, HTTPS, SSL, DNS, PPTP
Support for PPTP VPN tunnel through NAT router
Bridge PPPoE from PC simultaneously with NAT router PPPoE session.
TRAFFIC MANAGEMENT
•
•
•
•
•
PPP over AAL5
Link Control Protocol
CHAP and PAP Authentication
IP Control Protocol (IPCP): RFC – 1332
IPCP Configuration Options
– IP Address Configuration
– Preliminary and Secondary DNS
Address Proxy (Patent Pending)
PPP Echo Request-Reply
Internet Control Message Protocol
Router Advertisement /Solicitation
ICMP Echo Request/Reply (Ping)
ARP
•
•
•
•
•
•
•
Path MTU Discovery
MINIMUM SYSTEM REQUIREMENTS
•
•
•
•
•
•
•
•
•
•
•
Westell ADSL Ethernet modem
Microsoft® Windows 98, Windows ME, Windows 2000, or Windows NT 4.0
Microsoft® Internet Explorer™ 4.x or higher, or Netscape Navigator ™ 4.x or higher
5 MB of free Hard Drive space
16 MB RAM
Ethernet 10Base-T network interface card
TCP/IP Protocol stack installed
Multi-Port Ethernet 10BaseT Hub (optional)
Crossover Ethernet cable for modem to Ethernet Hub
VPI/VCI Values (provided by your service provider)
PPPoA/PPPoE support (provided by your service provider)
CONFIGURATION
•
User configurable parameters include:
-
-
-
-
-
-
Account name and password
DHCP Function (Enable/Disable)
DHCP Base Address
Primary and Secondary DNS server address
Password (secret) - used to respond to CHAP/PAP challenges
True “Always On” functionality. (User can configure modem to remember password.)
030-300166A
51
Product Specifications
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
AUTO-REDIRECTION DETECTS:
•
•
•
•
No PPP session
No DSL sync/connection
No remote access server (RAS)
Authentication failure (wrong user ID/password)
030-300166A
52
Product Specifications
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
APPENDIX
AC AND INUX UPPORT
M
L
S
The WebShare Installation Utility will not run on Macintosh or Linux computers. However, computers running Macintosh
and Linux operating systems can be installed on a network that is using WebShare by simply configuring the Macintosh or
Linux computer to support DHCP. Once DHCP is enabled simply attach the computer to the network hub, launch the
browser and begin surfing. To enable access to WebShare, launch the browser and enter the URL 192.168.0.1. Make this
URL a favorite or a bookmark on the browser.
030-300166A
53
Appendix
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
INDEX
Installation of Account PPP PC Setup Utility, 6
Installing VPN, 32
IP Address, 29
IP Router, 26
A
About Page, 42
Account Information Setup, 11
Account Parameters, 11
Activating a PPP Session, 16
Adding a WebShare Account, 12
ADSL Modem, 25
L
LAN Advanced page, 28
LAN PC IP Address, 30
Linux, 53
Autodial, 10
Autodial, disabling, 10
Auto-Reconnect, 17
M
Auto-redirection, Authentication Failure, 46
Auto-redirection, Can’t Find Server, 47
Auto-redirection, intro, 15
Auto-redirection, No DSL Connection, 45
Auto-redirection, No PPP Session, 44
Auto-redirection, screens, 44
Macintosh, 53
Management Menu, 21
Minimum System Requirements, 1
Modem restart, 20
N
B
New, 22
Building New Accounts, 23
New Software Installation Page, 27
C
P
Configuring a WebShare Account, 12
Connect/Disconnect button, 22
Connecting to an Account, 16
PING, 26
PPP Connection, 25
PPP Connections, 22
PPP Status, 22
Product Return, 50
Product specifications, 51
D
DHCP, 29
Diagnostics, 24
DNS Primary, 29
DNS Secondary, 29
DNS settings, 23
R
Restarting WebShare, 20
Return Material Authorization, 50
RMA, 50
E
S
Edit, 23
Error Messages, 48
Save Password feature, 17
Self-Test, 25
Software installation problems, 43
Static NAT, 29
F
Factory Default Reset, 48
Status column, connection status, 23
Subnet Mask, 29
H
T
Help feature, 42
Home Page, 22
Technical Assistance, 50
Test All, 24
I
V
Inactivity Timeout, 30
Inactivity Timeout Adjustment, 30
virtual private networks, 32
030-300166A
54
Index
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
VPI/VCI changes, 31
W
VPI/VCI parameters, 30
VPN for Windows 2000, 34
VPN for Windows 98/Me, 32
VPN for Windows NT, 39
VPN support, 32
WebShare Home Page, 22
WebShare icon, 11
030-300166A
55
Index
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
REGULATORY INFORMATION
FCC COMPLIANCE NOTE
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment OFF and ON, the user is encouraged to try to correct
the interference by one or more of the following measures:
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment to a different circuit from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This equipment also complies with Part 68 of the FCC rules. ON the bottom of this equipment is a label that contains,
among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If
requested, this information must be provided to the telephone company.
An FCC compliant telephone cord and modular plug is provided with the equipment. This equipment is designated to be
connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. See
Installation Instructions for details.
If this terminal equipment causes harm to the telephone network, the telephone company will notify you in advance that
temporary discontinuance of service may be required. But if advance notification is not practical, the telephone company
will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you
believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the
operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make
the necessary modifications to maintain uninterrupted service.
If you experience trouble with this equipment do not try to repair yourself. The equipment can not be repaired in the field
and must be returned to the manufacturer. Please contact: Westell Customer Support, (630) 375-4500. DO NOT return
damaged merchandise to Westell until you have first obtained a Return Material Authorization from Westell. For return of
material, contact your Westell Customer Support representative.
This equipment can not be used on public coin phone service provided by the telephone company. Connection to party line
service is subject to state tariffs.
CANADA CERTIFICATION NOTICE
The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain
telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal
Equipment Technical Requirements document(s). The department does not guarantee the equipment will operate to the
user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local
Telecommunications Company. The equipment must also be installed using an acceptable method of connection. The
customer should be aware that compliance with the above conditions might not prevent degradation of service in some
situations.
A representative designated by the supplier should coordinate repairs to certified equipment. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request
030-300166A
56
Licensing and Regulatory Information
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and
internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in
rural areas.
CAUTION
Users should not attempt to make such connections themselves, but should contact the appropriate electrical
inspection authority, or electrician, as appropriate.
SOFTWARE LICENSE AGREEMENT
READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY. THIS SOFTWARE IS COPYRIGHTED AND LICENSED (NOT SOLD). BY
SELECTING “I ACCEPT” YOU ARE ACCEPTING AND AGREEING TO THE TERMS OF THIS LICENSE AGREEMENT. IF YOU ARE NOT WILLING TO BE BOUND
BY THE TERMS OF THIS LICENSE AGREEMENT, YOU SHOULD PROMPTLY RETURN THE SOFTWARE TO WESTELL TECHNOLOGIES, INC. AND YOU WILL
RECEIVE A REFUND OF THE LICENSE FEE PAID. THIS LICENSE AGREEMENT REPRESENTS THE ENTIRE AGREEMENT CONCERNING THE SOFTWARE
BETWEEN YOU AND WESTELL TECHNOLOGIES, INC. (REFERRED TO AS "LICENSOR"), AND IT SUPERSEDES ANY PRIOR PROPOSAL, REPRESENTATION,
OR UNDERSTANDING BETWEEN THE PARTIES.
1. License Grant. Licensor hereby grants to you, and you accept, a nonexclusive license to use the SOFTWARE Diskettes and the computer programs contained therein in
machine-readable, object code form only (collectively referred to as the "SOFTWARE"), and the accompanying User Documentation, only as authorized in this License
Agreement. The SOFTWARE may be used only in connection with the number of systems for which you have paid license fees as dictated in your support agreement. You agree
that you will not assign, sublicense, transfer, pledge, lease, rent, or share your rights under this License Agreement. You agree that you may not reverse assemble, reverse compile,
or otherwise translate the SOFTWARE.
You may retain the SOFTWARE Diskettes for backup purposes only. In addition, you may make one copy of the SOFTWARE in any storage medium for backup purposes only.
You may make one copy of the User's Manual for backup purposes only. Any such copies of the SOFTWARE or the User's Manual shall include Licensor's copyright and other
proprietary notices. Except as authorized under this paragraph, no copies of the SOFTWARE or any portions thereof may be made by you or any person under your authority or
control.
2. Licensor's Rights. You acknowledge and agree that the SOFTWARE and the User's Manual are proprietary products of Licensor protected under U.S. copyright law. You
further acknowledge and agree that all right, title, and interests in and to the SOFTWARE, including associated intellectual property rights, are and shall remain with Licensor.
This License Agreement does not convey to you an interest in or to the SOFTWARE, but only a limited right of use revocable in accordance with the terms of this License
Agreement.
3. License Fees. The fees paid by you under the support agreement are paid in consideration of the licenses granted under this License Agreement.
4. Term. This License Agreement is effective upon your opening of this package and shall continue until terminated. You may terminate this License Agreement at any time by
returning the SOFTWARE and all copies thereof and extracts therefrom to Licensor. Licensor may terminate this License Agreement upon the breach by you of any term hereof.
Upon such termination by Licensor, you agree to return to Licensor the SOFTWARE and all copies and portions thereof.
5. Limited Warranty. Licensor warrants, for your benefit alone, for a period of 90 days from the date of commencement of this License Agreement (referred to as the "Warranty
Period") that the SOFTWARE Diskettes in which the SOFTWARE is contained are free from defects in material and workmanship. Licensor further warrants, for your benefit
alone, that during the Warranty Period the SOFTWARE shall operate substantially in accordance with the functional specifications in the User's Manual. If during the Warranty
Period, a defect in the SOFTWARE appears, you may return the SOFTWARE to Licensor for replacement. You agree that the foregoing constitutes your sole and exclusive
remedy for breach by Licensor of any warranties made under this Agreement. EXCEPT FOR THE WARRANTIES SET FORTH ABOVE, THE SOFTWARE DISKETTES,
AND THE SOFTWARE CONTAINED THEREIN, ARE LICENSED "AS IS," AND LICENSOR DISCLAIMS ANY AND ALL OTHER WARRANTIES, WHETHER
EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE.
6. Limitation of Liability. Licensor's cumulative liability to you or any other party for any loss or damages resulting from any claims, demands, or actions arising out of or relating
to this Agreement shall not exceed the license fee paid to Licensor for the use of the SOFTWARE. In no event shall Licensor be liable for any indirect, incidental, consequential,
special, or exemplary damages or lost profits, even if Licensor has been advised of the possibility of such damages. SOME STATES DO NOT ALLOW THE LIMITATION OR
EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
7. Governing Law. This License Agreement shall be construed and governed in accordance with the laws of the State of Illinois. You submit to the jurisdiction of the state and
federal courts of the state of Illinois and agree that venue is proper in those courts with regard to any litigation arising under this Agreement.
8. Costs of Litigation. If any action is brought by either party to this License Agreement against the other party regarding the subject matter hereof, the prevailing party shall be
entitled to recover, in addition to any other relief granted, reasonable attorney fees and expenses of litigation.
9. Severability. Should any term of this License Agreement be declared void or unenforceable by any court of competent jurisdiction, such declaration shall have no effect on the
remaining terms hereof.
10. No Waiver. The failure of either party to enforce any rights granted hereunder or to take action against the other party in the event of any breach hereunder shall not be
deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event of future breaches.
030-300166A
57
Licensing and Regulatory Information
Download from Www.Somanuals.com. All Manuals Search And Download.
WireSpeed ADSL Modem
User Guide
Publication
WireSpeed ADSL Modem User Guide
PN 030-300166 Rev. A
Revised June, 2001
© 2001, Westell, Inc.
All rights reserved. Printed in USA.
Westell, Inc.
750 North Commons Drive
Aurora, Illinois 60504 USA
Trademarks
WireSpeed™ and WireSpeed Pro™ are trademarks of Westell, Inc.
All other trademarks are owned by the respective companies.
030-300166A
58
Licensing and Regulatory Information
Download from Www.Somanuals.com. All Manuals Search And Download.
|