UNVENTED (VENT-FREE)
PROPANE/LP GAS FIREPLACE
OWNER’S OPERATION AND
INSTALLATION MANUAL
®
Variable Manually-
Controlled Model
VSGF28PVA
Thermostatically-
Controlled Model
VSGF28PTC
Shown with
optional cabinet
mantel, hearth
base, and trim
accessories.
with Split Oak Logs
WARNING:Improperinstallation,ad-
WARNING: If the information in this manual is not fol-
lowed exactly, a fire or explosion may result causing
property damage, personal injury, or loss of life.
justment,alteration,service,ormain-
tenance can cause injury or prop-
erty damage. Refer to this manual
for correct installation and opera-
tional procedures. For assistance or
additional information consult a
qualified installer, service agency,
or the gas supplier.
— Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
WARNING: This is an unvented gas-
firedheater.Itusesair(oxygen)from
the room in which it is installed.
Provisionsforadequatecombustion
andventilationairmustbeprovided.
RefertoAirforCombustionandVen-
tilation section on page 4 of this
manual.
• Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s in-
structions.
• If you cannot reach your gas supplier, call the fire
department.
—
Installation and service must be performed by a quali-
fied installer, service agency, or the gas supplier.
This appliance may be installed in an aftermarket,* permanently located, manufactured
(mobile) home, where not prohibited by local codes.
This appliance is only for use with the type of gas indicated on the rating plate. This appli-
ance is not convertible for use with other gases.
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer
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SAFETY INFORMATION
PRODUCT IDENTIFICATION
3
SAFETY INFORMATION
Continued
1. This appliance is only for use with the type of gas indicated on 15. Turn fireplace off and let cool before servicing. Only a quali-
the rating plate. This appliance is not convertible for use with
fied service person should service and repair fireplace.
other gases.
16. Operating fireplace above elevations of 4,500 feet could cause
pilot outage.
2. Do not place propane/LP supply tank(s) inside any structure.
Locate propane/LP supply tank(s) outdoors.
17. To prevent performance problems, do not use propane/LP fuel
tanks of less than 100 lbs. capacity.
3. If you smell gas
• shut off gas supply
• do not try to light any appliance
18. Provide adequate clearances around air openings.
•
do not touch any electrical switch; do not use any phone in
your building
PRODUCT IDENTIFICATION
• immediately call your gas supplier from a neighbor’s phone.
Follow the gas supplier’s instructions
Crossover Log
• if you cannot reach your gas supplier, call the fire department
Middle Log
4. This fireplace shall not be installed in a bedroom or bathroom.
Rear Log
Front Log
5. Do not use this fireplace as a wood-burning fireplace. Use only
the logs provided with the fireplace.
Rear
6. Do not add extra logs or ornaments such as pine cones, ver-
miculite, or rock wool. Using these added items can cause soot-
ing. Do not add lava rock around base. Rock and debris could
fall into the control area of fireplace.
Burner
Front Burner
7. This fireplace is designed to be smokeless. If logs ever appear
to smoke, turn off fireplace and call a qualified service person.
Note: During initial operation, slight smoking could occur due
to log curing and fireplace burning manufacturing residues.
8. To prevent the creation of soot, follow the instructions in Clean-
Figure 1 - Log Base Assembly, Split Oak Set
ing and Maintenance, page 19.
9. Before using furniture polish, wax, carpet cleaner, or similar
products, turn heater off. If heated, the vapors from these prod-
ucts may create a white powder residue within burner box or
on adjacent walls or furniture.
Top Louver
Top Outer
Assembly
Casing
Fireplace
Hood
Firebox
Support
10. This fireplace needs fresh air ventilation to run properly. This
fireplace has an Oxygen Depletion Sensing (ODS) safety
shutoff system. The ODS shuts down the fireplace if not enough
fresh air is available. See Air for Combustion and Ventilation,
pages 4 through 6. If fireplace keeps shutting off, see Trouble-
shooting, pages 20 through 22.
11. Do not run fireplace
Optional Blower
Assembly
(Not Included)
• where flammable liquids or vapors are used or stored
• under dusty conditions
12. Do not use this fireplace to cook food or burn paper or other
objects.
13. Do not use fireplace if any part has been exposed to or under
water. Immediately call a qualified service technician to in-
spect the fireplace and to replace any part of the control sys-
tem and any gas control which has been under water.
Screen
Assembly
Bottom Louver
Assembly
14. Do not operate fireplace if any log is broken. Do not operate
fireplace if a log is chipped (dime-sized or larger).
Figure 2 - Fireplace
107156-01E
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LOCAL CODES
UNPACKING
4
PRODUCT FEATURES
AIR FOR COMBUSTION AND VENTILATION
LOCAL CODES
Install and use fireplace with care. Follow all local codes. In the
absence of local codes, use the latest edition of The National Fuel
Gas Code ANSI Z223.1/NFPA 54*.
BLOWER ASSEMBLY (VSGF28PTC)
This fireplace has a blower assembly. The blower operates
thermostaticallyandhasavariablespeedcontrol.Theblowercirculates
heated air from the fireplace into the room. Use of blower is optional.
Optional blower accessories are available for model VSGF28PVA.
*Available from:
American National Standards Institute, Inc.
1430 Broadway
THERMOSTAT CONTROL (VSGF28PTC)
New York, NY 10018
This fireplace has a thermostat sensing bulb and a control valve. The
thermostat controls the heat output and flame height. This maintains a
consistent room temperature. Even the lowest setting provides realistic
flamesandglowingembersfromtwoburners.Selectinghighercomfort
settingsallowsfireplacetorunlonger,producinggreaterheatoutput.At
lower comfort settings, the fireplace will run less. This results in
increased heating comfort. This can also result in lower gas bills.
National Fire Protection Association, Inc.
Batterymarch Park
Quincy, MA 02269
UNPACKING
WARNING: Do not remove the data plates at-
tached to the heater base assembly. The data plates
contain important warranty and safety information.
VARIABLE MANUAL CONTROL (VSGF28PVA)
Thisfireplacehasavariablemanualcontrolvalvewhichallowstheuser
to choose the heat setting that best suits his needs. Any setting between
low and high may be selected by simply turning the control knob.
1. With utility knife, cut the carton all the way around above the
staples on the bottom tray. Lift the carton off the heater. Remove
packing. Note: The hood is located in the packing on the right
hand side of the heater front. Lift the heater off the bottom tray.
AIR FOR COMBUSTION AND
VENTILATION
2. Locate two screws above top corners of the fireplace screen.
Remove and discard these screws. Lift fireplace screen up and
pull out to remove.
WARNING: This heater shall not be installed in a
confined space or unusually tight construction un-
less provisions are provided for adequate combus-
tion and ventilation air. Read the following instruc-
tions to insure proper fresh air for this and other fuel-
burning appliances in your home.
3. Remove protective packaging applied to logs, log base assem-
bly, and fireplace.
4. Remove fireplace hood from carton insert.
5. Check all items for any shipping damage. If damaged, promptly
inform dealer where you bought fireplace.
Today’s homes are built more energy efficient than ever. New mate-
rials, increased insulation, and new construction methods help reduce
heat loss in homes. Home owners weather strip and caulk around
windowsanddoorstokeepthecoldairoutandthewarmairin. During
heatingmonths, homeownerswanttheirhomesasairtightaspossible.
While it is good to make your home energy efficient, your home
needs to breathe. Fresh air must enter your home. All fuel-burning
appliances need fresh air for proper combustion and ventilation.
Exhaustfans,fireplaces,clothesdryers,andfuelburningappliances
drawairfromthehousetooperate.Youmustprovideadequatefresh
air for these appliances. This will insure proper venting of vented
fuel-burning appliances.
PRODUCT FEATURES
OPERATION
This vent-free fireplace is clean burning. It requires no outside
venting. There is no heat loss out a vent or up a chimney. Heat is
generated by both realistic flames and glowing embers. When used
without the blower, the fireplace requires no electricity making it
ideal for emergency backup heat.
SAFETY DEVICE
This fireplace has a pilot with an Oxygen Depletion Sensing (ODS)
safety shutoff system. The ODS/pilot is a required feature for vent-
free room heaters. The ODS/pilot system shuts off the fireplace if
there is not enough fresh air.
PIEZO IGNITION SYSTEM
This fireplace has a piezo ignitor. This system requires no matches,
batteries, or other sources to light fireplace.
107156-01E
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AIR FOR COMBUSTION AND VENTILATION
Providing Adequate Ventilation
Determining Fresh-Air Flow for Heater Location
5
AIR FOR COMBUSTION AND
VENTILATION
Continued
PROVIDING ADEQUATE VENTILATION
The following are excerpts from National Fuel Gas Code, ANSI
DETERMINING FRESH-AIR FLOW FOR
HEATER LOCATION
Z223.1/NFPA 54, Section 5.3, Air for Combustion and Ventilation.
Determining if You Have a Confined or
Unconfined Space
All spaces in homes fall into one of the three following ventilation
classifications:
Use this work sheet to determine if you have a confined or unconfined space.
1. Unusually Tight Construction
2. Unconfined Space
Space:Includestheroominwhichyouwillinstallheaterplusanyadjoining
3. Confined Space
rooms with doorless passageways or ventilation grills between the rooms.
The information on pages 4 through 6 will help you classify your
space and provide adequate ventilation.
1. Determine the volume of the space (length x width x height).
Length x Width x Height = ___________ cu. ft. (volume of space)
Example: Space size 20 ft. (length) x 16 ft. (width) x 8 ft. (ceiling
height) = 2560 cu. ft. (volume of space)
Unusually Tight Construction
The air that leaks around doors and windows may provide enough
fresh air for combustion and ventilation. However, in buildings of
unusually tight construction, you must provide additional fresh air.
If additional ventilation to adjoining room is supplied with grills or open-
ings, add the volume of these rooms to the total volume of the space.
2. Multiply the space volume by 20 to determine the maximum Btu/Hr
the space can support.
Unusually tight construction is defined as construc-
tion where:
__________ (volume of space) x 20 = (Maximum Btu/Hr the space
can support)
a. walls and ceilings exposed to the outside atmosphere
have a continuous water vapor retarder with a rating
of one perm (6 x 10-11 kg per pa-sec-m2) or less with
openings gasketed or sealed and
Example: 2560 cu. ft. (volume of space) x 20 = 51,200 (maximum
Btu/Hr the space can support)
3. Add the Btu/Hr of all fuel burning appliances in the space.
b. weather stripping has been added on openable win-
dows and doors and
Vent-free heater
Gas water heater*
Gas furnace
_____________ Btu/Hr
_____________ Btu/Hr
_____________ Btu/Hr
_____________ Btu/Hr
_____________ Btu/Hr
c. caulking or sealants are applied to areas such as
joints around window and door frames, between sole
plates and floors,between wall-ceiling joints, between
wall panels, at penetrations for plumbing, electrical,
and gas lines, and at other openings.
Vented gas heater
Gas fireplace logs
Other gas appliances* + _____________ Btu/Hr
Total = _____________ Btu/Hr
If your home meets all of the three criteria above, you
must provide additional fresh air. See Ventilation Air
From Outdoors, page 6.
* Do not include direct-vent gas appliances. Direct-vent draws com-
bustion air from the outdoors and vents to the outdoors.
Example:
If your home does not meet all of the three criteria above,
proceed to Determining Fresh-Air Flow for Fireplace
Location, column 2.
40,000
_____________ Btu/Hr
Gas water heater
Vent-free heater
Total
28,000
+ _____________ Btu/Hr
68,000
= _____________ Btu/Hr
Confined Space and Unconfined Space
4. Compare the maximum Btu/Hr the space can support with the actual
amount of Btu/Hr used.
The National Fuel Gas Code, ANSI Z223.1/NFPA 54 defines a
confined space as a space whose volume is less than 50 cubic feet
per 1,000 Btu per hour (4.8 m3 per kw) of the aggregate input rating
of all appliances installed in that space and an unconfined space as
aspacewhosevolumeisnotlessthan50cubicfeetper1,000Btuper
hour (4.8 m3 per kw) of the aggregate input rating of all appliances
installed in that space. Rooms communicating directly with the
space in which the appliances are installed*, through openings not
furnished with doors, are considered a part of the unconfined space.
__________________ Btu/Hr (maximum the space can support)
__________________ Btu/Hr (actual amount of Btu/Hr used)
Example: 51,200 Btu/Hr (maximum the space can support)
73,000 Btu/Hr (actual amount of Btu/Hr used)
* Adjoining rooms are communicating only if there are doorless
passageways or ventilation grills between them.
107156-01E
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AIR FOR COMBUSTION AND VENTILATION
Determining Fresh-Air Flow for Heater Location (Cont.)
Ventilation Air
6
AIR FOR COMBUSTION AND
VENTILATION
Continued
The space in the above example is a confined space because the actual Btu/
Hr used is more than the maximum Btu/Hr the space can support. You must
provide additional fresh air. Your options are as follows:
12"
A. Rework worksheet, adding the space of an adjoining room. If the
extra space provides an unconfined space, remove door to adjoining
room or add ventilation grills between rooms. See Ventilation Air From
Inside Building.
Ventilation
Grills
Into Adjoining
Room,
Ventilation Grills
Into Adjoining Room,
Option 2
Or
Remove
Door into
Adjoining
Room,
Option
3
Option 1
B. Vent room directly to the outdoors. See Ventilation Air From Outdoors.
C. Install a lower Btu/Hr heater, if lower Btu/Hr size makes room
unconfined.
If the actual Btu/Hr used is less than the maximum Btu/Hr the space can
support, the space is an unconfined space. You will need no additional fresh
air ventilation.
12"
WARNING: If the area in which the heater may be
operated is smaller than that defined as an uncon-
fined space or if the building is of unusually tight
construction,provideadequatecombustionandven-
tilation air by one of the methods described in the
National Fuel Gas Code, ANSI Z223.1/NFPA 54 Sec-
tion 5.3 or applicable local codes.
Figure 3 - Ventilation Air from Inside Building
Ventilated
Outlet
Attic
Air
VENTILATION AIR
Outlet
Air
Ventilation Air From Inside Building
To Attic
This fresh air would come from an adjoining unconfined space.
When ventilating to an adjoining unconfined space, you must
provide two permanent openings: one within 12" of the ceiling and
one within 12" of the floor on the wall connecting the two spaces
(see options 1 and 2, Figure 3). You can also remove door into
adjoining room (see option 3, Figure 3). Follow the National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Section 5.3, Air for Combustion
and Ventilation for required size of ventilation grills or ducts.
To
Crawl
Space
Inlet
Air
Ventilated
Crawl Space
Inlet Air
Ventilation Air From Outdoors
Figure 4 - Ventilation Air from Outdoors
Provide extra fresh air by using ventilation grills or ducts. You must
provide two permanent openings: one within 12" of the ceiling and
one within 12" of the floor. Connect these items directly to the
outdoors or spaces open to the outdoors. These spaces include attics
and crawl spaces. Follow the National Fuel Gas Code, ANSI
Z223.1/NFPA 54, Section 5.3, Air for Combustion and Ventilation
for required size of ventilation grills or ducts.
IMPORTANT: Do not provide openings for inlet or outlet air into
attic if attic has a thermostat-controlled power vent. Heated air
entering the attic will activate the power vent.
107156-01E
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INSTALLATION
Check Gas Type
Electrical Hookup
Installing Hood
7
INSTALLATION
IMPORTANT: Vent-free heaters add moisture to the air. Although
this is beneficial, installing fireplace in rooms without enough
ventilation air may cause mildew to form from too much moisture.
See Air for Combustion and Ventilation, pages 4 through 6.
NOTICE: This heater is intended for use as supple-
mental heat. Use this heater along with your primary
heating system. Do not install this heater as your
primary heat source. If you have a central heating
system, you may run system’s circulating blower
while using heater. This will help circulate the heat
throughoutthehouse. Intheeventofapoweroutage,
you can use this heater as your primary heat source.
IMPORTANT: Make sure the fireplace is level. If fireplace is not
level, log set will not work properly.
CHECK GAS TYPE
Use only propane/LP gas. If your gas supply is not propane/LP gas,
do not install fireplace. Call dealer where you bought fireplace for
proper type fireplace.
WARNING: A qualified service person must in-
stall fireplace. Follow all local codes.
ELECTRICAL HOOKUP
(Model VSGF28PTC or VSGF28PVA with GA3750
or GA3650T Series Blower)
WARNING: Never install the fireplace
• in a bedroom or bathroom
• in a recreational vehicle
• where curtains, furniture, clothing, or other flam-
mable objects are less than 42 inches from the
front, top, or sides of the fireplace
• in high traffic areas
This fireplace has a blower assembly with an electrical cord. The
electrical cord is five feet in length. You must locate fireplace within
reach of a 120-volt grounded electrical outlet. If not, you must install
anelectricaloutletwithinreachoffireplacepowercord.TheGA3555
outlet accessory may be used for built-in installation when a blower
is installed. This same information applies if installing optional
blower accessories to Model VSGF28PVA.
• in windy or drafty areas
INSTALLING HOOD
WARNING:ModelsVSGF28PTChaveathree-prong,
grounded electrical plug. This plug helps protect you
against electrical shock. Only connect plug to a
properly grounded, three-prong receptacle. Do not
cut or remove the grounding prong from this plug.
Install hood to rail already installed in fireplace as shown in Figure 5.
Use 3 Phillips screws provided.
Rail
CAUTION: This fireplace creates warm air cur-
rents.Thesecurrentsmoveheattowallsurfacesnext
to fireplace. Installing fireplace next to vinyl or cloth
wall coverings or operating heater where impurities
(such as, but not limited to, tobacco smoke, aromatic
candles, cleaning fluids, oil or kerosene lamps, etc.)
in the air exist, may discolor walls or cause odors.
Hood
Screw
Note: Your fireplace is designed to be used in zero clearance
installations.Wallorframingmaterialcanbeplaceddirectlyagainst
any exterior surface on the rear, sides, or top of your fireplace,
except where standoff spacers are integrally attached. If standoff
spacers are attached to your fireplace, these spacers can be placed
directly against wall or framing materials.
Use the dimensions shown for rough openings to create the easiest
installation (see Built-In Fireplace Installation, page 10).
Figure 5 - Installing Hood
Continued
107156-01E
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INSTALLATION
8
Assembling and Attaching Optional Brass Trim
Installation Clearances
Conventional Fireplace Installation
INSTALLATION
Continued
ASSEMBLING AND ATTACHING OPTIONAL
BRASS TRIM
(Included with Mantel Accessory)
INSTALLATION CLEARANCES
WARNING: Maintain the minimum clearances. If
you can, provide greater clearances from floor, ceil-
ing, and adjoining wall.
IMPORTANT: If you are recessing the firebox in a wall, do not attach
brass trim at this time. See page 10 for built-in fireplace installation.
Carefully follow the instructions below. This will ensure safe
installation.
Note: The instructions below show assembling and attaching brass
trim to fireplace.
1. Remove packaging from three pieces of brass trim.
2. Locate four brass screws, two adjusting plates with set screws,
and two shims in the hardware packet.
3. Align shim under adjusting plate as shown in Figure 6.
4. Slide one end of adjusting plate/shim in slot on mitered edge
of top brass trim (see Figure 6).
5. Slide other end of adjusting plate/shim in slot on mitered edge
of side brass trim (see Figure 6).
Minimum Clearances For Side Combustibleaterial,
Side Wall, and Ceiling
A. Clearances from the side of the fireplace cabinet to any com-
bustible material and wall should follow diagram in Figure 8.
Example: The face of a mantel, bookshelf, etc. is made of
combustible material and protrudes 3 1/2" from the wall. This
combustible material must be 4" from the side of the fireplace
opening (see Figure 8).
6. While firmly holding edges of brass trim together, tighten both
set screws on the adjusting plate with slotted screwdriver.
7. Repeat steps 1 through 6 for other side.
B. Clearances from the top of the fireplace opening to the ceiling
should not be less than 42 inches.
8. Tighten trim hanging screws (#10 x 6.25 shoulder) into holes
in cabinets. Place the assembled trim onto fireplace cabinet.
Align hanging notches on trim with hanging screws on side of
fireplace (see Figure 7). Push trim firmly into place, sliding
hanging notches over hanging screws.
Example
Set Screws
Adjusting
Top Brass
Trim
Plate
Side Brass
Trim
*
*Minimum 16 inches from Side Wall
Slot
Slot
Figure 8 - Minimum Clearance for Combustible to Wall
Shim
Mitered Edge
CONVENTIONAL FIREPLACE INSTALLATION
Figure 6 - Assembling Brass Trim
Conventionalinstallationofthisfireplaceinvolvesinstallingfireplace
along with the corner or cabinet mantel with hearth base accessories
against a wall in your home (see Accessories, page 32 and 33). Follow
the instructions below to install the fireplace in this manner.
Trim Hanging Screws
Note: The instructions below show installation using the cabinet
mantel and the G3000F/G3001U/G3004W/G3006F/G3007U se-
ries hearth base accessories. The hearth base accessory shown is
optional for this installation. You can install fireplace and cabinet/
corner mantel directly on the floor. The corner mantel accessory
cannot be installed with the G3000F/G3001U/G3004W/G3006F/
G3007U hearth base. The corner mantel can be paired with the
G3008F/G3009U/G3010F corner hearth base. If mounting fire-
place and cabinet or corner mantel to the floor, an optional G3005
Slim Base kit may be installed.
Hanging Notches
on Trim
Assembled
Brass Trim
Figure 7 - Attaching Brass Trim to Fireplace
107156-01E
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INSTALLATION
9
Conventional Fireplace Installation (Cont.)
INSTALLATION
Continued
1. Assemble cabinet mantel, hearth base, and trim accessories.
Assembly instructions are included with each accessory.
2. When installing blower, install a properly grounded, 120 volt
three-prong electrical outlet at fireplace location if an outlet is
not there. If possible, locate outlet so cabinet mantel will cover
it when installed (see Figure 9).
Cabinet
Mantel
3. Install gas piping to fireplace location. This installation includes
an approved flexible gas line (if allowed by local codes) after
the equipment shutoff valve. The flexible gas line must be the
last item installed on the gas piping. See Installing Gas Piping
to Fireplace Location, page 11.
4. Place hearth base accessory against wall at installation loca-
tion. Cut an access hole in hearth top to run gas line to fire-
place (see Figure 9). Make sure to locate access hole so cabi-
net mantel will cover it when installed. Note: You can secure
base to floor using wood screws. Countersink screw heads and
putty over.
Figure 10 - Installing Cabinet Mantel
5. Route gas line through access hole in hearth base.
6. Center cabinet mantel on hearth base (see Figure 10). Make
sure mantel is flush against wall.
7. Break off nailing flanges (see Figure 11) with hammer or pliers.
8. Place cardboard or other protective material on top of hearth
base. Carefully set fireplace on protective material, with back
of fireplace inside mantel opening.
Nailing
Flanges
9. If blower is installed, route blower electrical cord through ac-
cess holes in either side of fireplace. Note: Bushing may be
moved if necessary. Plug electrical cord into electrical outlet.
10. Carefully insert fireplace into cabinet mantel (Figure 12). Be
careful not to scratch or damage hearth base, cabinet mantel,
or any laminate trim on hearth base. Remove protective mate-
rial from top of hearth base and from front of fireplace (if any).
Note: You can secure fireplace to hearth or floor. Open lower
louver. Locate screw holes in bottom of base. Tighten wood
screws through these holes and into hearth or floor.
Figure 11 - Location of Nailing Flanges
11. Attach gas line from fireplace gas regulator to gas supply. See
Connecting Fireplace to Gas Supply, page 12.
12. Check all gas connections for leaks. See Checking Gas Connec-
tions, pages 12 and 13.
Rigid Pipe and
Gas Shutoff Valve
Electrical Outlet
Hearth Base
Gas Line
Access Hole
Figure 12 - Inserting Fireplace Into Cabinet Mantel
Figure 9 - Placing Hearth Base Accessory Against Wall
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INSTALLATION
10
Built-In Fireplace Installation
INSTALLATION
Continued
5. Plug electrical cord into electrical outlet installed in step 2.
6. Carefully insert fireplace into rough opening.
BUILT-IN FIREPLACE INSTALLATION
Built-in installation of this fireplace involves installing fireplace
into a framed-in enclosure. This makes the front of fireplace flush
withwall. Ifinstallingamantelabovethefireplace, youmustfollow
the clearances shown in Figure 16 . Follow the instructions below
to install the fireplace in this manner.
7. Attach flexible gas line to gas supply. See Connecting Fire-
place to Gas Supply, page 12.
8. Attach fireplace to wall studs using nails or wood screws
through holes in nailing flange (see Figure 15).
9. Check all gas connections for leaks. See Checking Gas Con-
nections, pages 12 and 13.
Actual
32 3/8"
Front Width 34 5/16"
Depth
16 11/16"
Framing
33"
35 1/2"
17 3/4"
10. Install brass trim after final finishing and/or painting of wall
(see Figure 7, page 8).
Height
Nails or Wood
Screws
1. Frame in rough opening. Use dimensions shown in Figure 13
for the rough opening.
If installing in a corner, use dimensions shown in Figure 14,
page 10 for the rough opening. The height is 33" which is the
same as the wall opening above.
Nailing
Flanges
2. If using blower, install and properly ground GA3555, three-
prong 120 volt electrical outlet, in fireplace. Follow instruc-
tions included in kit.
3. Install gas piping into fireplace location. This installation in-
cludes an approved flexible gas line (if allowed by local codes)
after the equipment shutoff valve. The flexible gas line must
be the last item installed on the gas piping. See Installing Gas
Piping to Fireplace Location, page 11.
Figure 15 - Attaching Fireplace to Wall Studs
Mantel Clearances for Built-In Installation
If placing mantel above built-in fireplace, you must meet minimum
clearance between mantel shelf and top of fireplace opening.
4. Carefully set fireplace in front of rough opening with back of
fireplace inside wall opening.
If your installation does not meet the below minimum clearances,
you must:
• raise the mantel to an acceptable height,
OR
• remove the mantel.
17 3/4
"
Mantel Shelf
10"
8"
33"
6"
1
2
/2"
Note:
All Vertical measure-
ments are from top of
fireplace opening to
bottom of mantel shelf.
Minimum Non-
Combustible
Material
35 1/2
"
Figure 13 - Rough Opening for Installing in Wall
39 3
/
8"
27 7
/
8"
35 1
55 5
/
2
"
/
8
"
Figure 16 - Minimum Mantel Clearances for Built-In Installation
Figure 14 - Rough Opening for Installing in Corner
107156-01E
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INSTALLATION
11
Installing Gas Piping to Fireplace Location
INSTALLATION
Continued
External
Regulator
INSTALLING GAS PIPING TO FIREPLACE
LOCATION
Propane/LP
Supply
Tank
WARNING: This appliance requires a 1/2" NPT
(National Pipe Thread) inlet connection to the pres-
sure regulator.
Vent Pointing
Down
WARNING: A qualified service person must con-
nect fireplace to gas supply. Follow all local codes.
Figure 17 - External Regulator with Vent Pointing Down
CAUTION: Never connect heater directly to the
propane/LP supply. This heater requires an external
regulator (not supplied). Install the external regulator
between the heater and propane/LP supply.
IMPORTANT: Install equipment shutoff valve in an accessible
location. The equipment shutoff valve is for turning on or shutting
off the gas to the appliance.
Checkyourbuildingcodesforanyspecialrequirementsforlocating
equipment shutoff valve to fireplaces.
Installation Items Needed
Apply pipe joint sealant lightly to male NPT threads. This will
prevent excess sealant from going into pipe. Excess sealant in pipe
could result in clogged fireplace valves.
Before installing fireplace, make sure you have the items listed
below.
• external regulator (supplied by installer)
• piping (check local codes)
• sealant (resistant to propane/LP gas)
• equipment shutoff valve *
• test gauge connection *
• sediment trap (optional)
• tee joint
WARNING: Use pipe joint sealant that is resistant
to liquid petroleum (LP) gas.
We recommend that you install a sediment trap in supply line as
showninFigure18.Locatesedimenttrapwhereitiswithinreachfor
cleaning. Installinpipingsystembetweenfuelsupplyandfireplace.
Locate sediment trap where trapped matter is not likely to freeze. A
sediment trap traps moisture and contaminants. This keeps them
from going into fireplace gas controls. If sediment trap is not
installed or is installed wrong, fireplace may not run properly.
• pipe wrench
* ACSA design-certifiedequipmentshutoffvalvewith1/8"NPTtap
is an acceptable alternative to test gauge connection. Purchase the
optional CSA design-certified equipment shutoff valve from your
dealer. See Accessories, pages 32 and 33.
CSA Design-Certified Equipment
Shutoff Valve With 1/8" NPT Tap*
Theinstallermustsupplyanexternalregulator.Theexternalregulator
will reduce incoming gas pressure. You must reduce incoming gas
pressure to between 11 and 14 inches of water. If you do not reduce
incoming gas pressure, heater regulator damage could occur. Install
external regulator with the vent pointing down as shown in Figure 17.
Pointing the vent down protects it from freezing rain or sleet.
3" Minimum
Pipe
From External
Regulator (11"w.c.** to
14"w.c. Pressure)
CAUTION: Use only new, black iron or steel pipe.
Internally-tinned copper tubing may be used in cer-
tain areas. Check your local codes. Use pipe of 1/2"
diameter or greater to allow proper gas volume to
fireplace. If pipe is too small, undue loss of volume
will occur.
Tee
Joint
Nipple Cap
Sediment Trap
Figure 18 - Gas Connection
Installation must include an equipment shutoff valve, union, and
plugged 1/8" NPT tap. Locate NPT tap within reach for test gauge
hook up. NPT tap must be upstream from fireplace (see Figure 17).
* Purchase the optional CSA design-certified equipment shutoff
valve from your dealer. See Accessories, pages 32 and 33.
** Minimum inlet pressure for purpose of input adj.
107156-01E
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INSTALLATION
12
Connecting Fireplace to Gas Supply
Checking Gas Connections
INSTALLATION
Continued
CONNECTING FIREPLACE TO GAS SUPPLY
4. Attach flexible gas line to gas supply (see Figure 20). Check
connection of flexible gas line attached to gas regulator of fire-
place (see Figure 20).
Installation Items Needed
• 5/16" hex socket wrench or nut-driver
• Phillips screwdriver
5. Check all gas connections for leaks. See Checking Gas Con-
nections.
• sealant (resistant to propane/LP gas, not provided)
6. Replace log base assembly back into fireplace. Feed flexible
gas line into fireplace base area while replacing log base assem-
bly. Make sure the entire flexible gas line is in fireplace base
area. Reattach log base assembly to fireplace with screws re-
moved in step 2.
1. Remove fireplace screen. Remove two screws that hold fire-
place screen in place for shipping. These screws are located
near top of screen. Discard screws. Lift fireplace screen up
and pull out to remove.
2. Remove screws that attach log base assembly to fireplace (see
Figure 19). Carefully lift up log base assembly and remove
from fireplace (see Figure 19).
To Fireplace
Gas Regulator
Flexible Gas Line
from Equipment
Shutoff Valve
Note: If adding the G8000 series brick liner accessory, install it
now. Follow instructions in G8000 accessory kit.
To External
Regulator
Equipment Shutoff Valve
Provided by Installer
CAUTION: Do not pick up log base assembly by
burners. This could damage burners. Only handle
base by grates.
Figure 20 - Attaching Flexible Gas Lines Together
3. Route gas line (provided by installer) from equipment shutoff
through one of the access holes.
CHECKING GAS CONNECTIONS
NOTICE: Most building codes do not permit con-
cealed gas connections. A flexible gas line is pro-
vided to allow accessibility from the fireplace (see
Figure 20). The flexible gas supply line connection to
the equipment shutoff valve should be accessible.
WARNING: Test all gas piping and connections
forleaksafterinstallingorservicing.Correctallleaks
at once.
WARNING: Never use an open flame to check for
a leak. Apply a noncorrosive leak detection fluid to
all joints. Bubbles forming show a leak. Correct all
leaks at once.
Pressure Testing Gas Supply Piping System
Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)
1. Disconnect fireplace with its appliance main gas valve (control
valve) and equipment shutoff valve from gas supply pipping. Pres-
sures in excess of 1/2 psig will damage fireplace gas regulator.
2. Cap off open end of gas pipe where equipment shutoff valve
was connected.
3. Pressurize supply piping system by either using compressed
air or opening propane/LP supply tank valve.
4. Check all joints of gas supply piping system. Apply noncorrosive
leak detection fluid to all joints. Bubbles forming show a leak.
5. Correct all leaks at once.
Figure 19 - Removing Log Base Assembly From Fireplace
6. Reconnect fireplace and equipment shutoff valve to gas sup-
ply. Check reconnected fittings for leaks.
107156-01E
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INSTALLATION
Checking Gas Connections (Cont.)
Installing Logs
13
INSTALLATION
Continued
Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)
INSTALLING LOGS
1. Close equipment shutoff valve (see Figure 21).
WARNING: Failure to position the parts in accor-
dance with these diagrams or failure to use only parts
specifically approved with this heater may result in
property damage or personal injury.
2. Pressurize supply piping system by either using compressed
air or opening propane/LP supply tank valve.
3. Check all joints from propane/LP supply to equipment shutoff
valve (see Figure 22). Apply noncorrosive leak detection fluid
to all joints. Bubbles forming show a leak.
4. Correct all leaks at once.
CAUTION:Donotremovethedataplatesattached
to the heater base assembly. The data plates contain
important warranty and safety information.
Pressure Testing Fireplace Gas Connections
1. Open equipment shutoff valve (see Figure 21).
2. Open propane/LP supply tank valve.
Each log is marked with a number. These numbers will help you
identify the log when installing. It is very important to install these
logsexactlyasinstructed. Donotmodifylogs. Onlyuselogssupplied
with heater.
3. Make sure control knob of fireplace is in the OFF position.
4. Check all joints from equipment shutoff valve to thermostat
gas valve (see Figure 22). Apply noncorrosive leak detection
fluid to all joints. Bubbles forming show a leak.
1. Place front log (#1) on top of the grate. Make sure the notches
in the bottom of the log fit over the grate prongs (see Figure
23). Push back of log flush with metal grate bar.
5. Correct all leaks at once.
6. Light fireplace (see Operating Fireplace, pages 14 through
2. Rest middle log (#2) behind metal posts on front burner. Make
sure the grooves in the bottom of the log fit over the grate (see
Figure 24). Bring the log forward next to the metal posts.
17). Check all other internal joints for leaks.
7. Turn off fireplace (see To Turn Off Gas to Appliance, page 15
[thermostat-controlled models] or page 17 [manually-con-
trolled models]).
Front Log (#1)
Open
Equipment Shutoff
Valve
Notch
Grate Prongs
Closed
Metal Grate Bar
Figure 21 - Equipment Shutoff Valve
Equipment Shutoff Valve
Figure 23 - Installing Front Log (#1)
Propane/LP
Supply Tank
Middle Log (#2)
Groove
Metal Post
Grate
Groove
Metal Post
Gas Control Valve
Figure 24 - Installing Middle Log (#2)
Figure 22 - Checking Gas Joints
107156-01E
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INSTALLATION
Installing Logs (Cont.)
14
OPERATING FIREPLACE - Thermostat-Controlled Models
For Your Safety Read Before Lighting
INSTALLATION
Continued
3. Slide the grooves in the back of the rear log (#3) against the
rear grate prongs. Make sure the peg on the log is on top (see
Figure 25).
4. Place the crossover log (#4) on the rear log and the middle log.
Make sure the peg on the rear log is in the hole in the bottom
of the crossover log. The crossover log should fit in the cutout
of the middle log (see Figure 26).
5. Install fireplace screen by slipping notches of fireplace screen
over screws on front of fireplace (see Figure 27).
Screws for
Mounting
Screen
WARNING: You must operate this fireplace with
the fireplace screen in place. Make sure fireplace
screen is in place before running fireplace.
Notches
Figure 27 - Installing Fireplace Screen
Peg
Groove in
Back of Log
OPERATING FIREPLACE
Rear Log (#3)
Grate Prong
THERMOSTAT-CONTROLLED MODELS
Groove in
Rear Burner
Back of Log
FOR YOUR SAFETY
READ BEFORE LIGHTING
Grate Prong
WARNING: If you do not follow these instructions
exactly, a fire or explosion may result causing prop-
erty damage, personal injury or loss of life.
A. This appliance has a pilot which must be lighted by hand.
When lighting the pilot, follow these instructions exactly.
Figure 25 - Installing Rear Log (#3)
B. BEFORE LIGHTING smell all around the appliance area
for gas. Be sure to smell next to the floor because some gas
is heavier than air and will settle on the floor.
Crossover Log (#4)
Hole
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
•
Do not touch any electric switch; do not use any phone in
your building.
Cutout
Peg
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire de-
partment.
C. Use only your hand to push in or turn the gas control knob.
Never use tools. If the knob will not push in or turn by
hand, don’t try to repair it, call a qualified service techni-
cian or gas supplier. Force or attempted repair may result
in a fire or explosion.
D. Do not use this appliance if any part has been under water.
Immediately call a qualified service technician to inspect
the appliance and to replace any part of the control system
and any gas control which has been under water.
Figure 26 - Installing Crossover Log (#5)
107156-01E
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OPERATING FIREPLACE - Thermostat-Controlled Models
Lighting Instructions
15
To Turn Off Gas to Appliance
Thermostat Control Operation
Manual Lighting Procedure
OPERATING FIREPLACE
Continued
LIGHTING INSTRUCTIONS
WARNING: You must operate this fireplace with
the fireplace screen in place. Make sure fireplace
screen is installed before running fireplace.
Control Knob
Ignitor Button
Figure 28 - Control Knob and Ignitor Button Location
Ignitor Electrode
Pilot Burner
NOTICE: During initial operation of new fireplace,
burning logs will give off a paper-burning smell.
Orange flame will also be present. Open window to
vent smell. Operate fireplace on HI position to burn
off odor. This will only last a few hours.
Figure 29 - Pilot
1. STOP! Read the safety information, page 14 column 2.
2. Make sure equipment shutoff valve is fully open.
TO TURN OFF GAS
TO APPLIANCE
3. Turn control knob clockwise
(see Figure 28).
to the OFF position
Clockwise
4. Wait five (5) minutes to clear out any gas. Then smell for
gas, including near the floor. If you smell gas, STOP! Fol-
low “B” in the safety information, page 14 column 2. If you
don’t smell gas, go to the next step.
Shutting Off Fireplace
Clockwise
Turn control knob clockwise
to the OFF position.
Shutting Off Burners Only (pilot stays lit)
5. Turn control knob counterclockwise
to the PI-
C-clockwise
Clockwise
Turn control knob clockwise
to the PILOT position.
LOT position. Press in control knob for five (5) seconds
(see Figure 28).
THERMOSTAT CONTROL
Note: If running fireplace for first time, there will be air in
gas line.You may need to press in control knob for 30 seconds
or longer. This will allow air to bleed from the gas system.
OPERATION
You can set the thermostat control knob to any comfort level
between HI and LO. The thermostat will gradually modulate
the heat output and flame height from higher to lower settings,
or pilot, in order to maintain the comfort level you select. The
idealcomfortsettingwillvarybyhouseholddependinguponthe
amount of space to be heated, the output of the central heating
system, etc.
6. Continue pressing control knob in. Press and release ignitor
button. This will light pilot. The pilot is attached to the front
burner. If needed, keep pressing ignitor button until pilot lights.
Note: If pilot does not stay lit, contact a qualified service
person or gas supplier for repairs. Until repairs are made,
light pilot with match. To light pilot with match, see Manual
Lighting Procedure, column 2.
Note: Selecting the HI setting will cause the burner to remain
on without modulating down in most cases.
7. Keep control knob pressed in for 30 seconds after lighting
pilot. After 30 seconds, release control knob.
MANUAL LIGHTING
PROCEDURE
Note: If pilot goes out, repeat steps 3 through 7. This fire-
place has a safety interlock system. Wait one (1) minute for
system to reset before lighting pilot again.
• If control knob does not pop out when released, contact 1. Follow steps 1 through 5 under Lighting Instructions,
a qualified service person or gas supplier for repairs.
column 1.
C-clockwise
8. Turn control knob counterclockwise
to desired 2. Depress control knob and light pilot with match.
heating level. The burners should light. Set control knob to
any heat level between HI and LO.
3. Keep control knob pressed in for 30 seconds after lighting
pilot. After 30 seconds, release control knob. Now follow
step 8 under Lighting Instructions, column 1.
CAUTION: Do not try to adjust heating levels by
using the equipment shutoff valve.
107156-01E
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OPERATING FIREPLACE - Manually-Controlled Models
For Your Safety Read Before Lighting
Lighting Instructions
16
OPERATING FIREPLACE
Continued
4. Wait five (5) minutes to clear out any gas. Then smell for
gas, including near the floor. If you smell gas, STOP! Fol-
low “B” in the safety information, column 1. If you don’t
smell gas, go to the next step.
MANUALLY-CONTROLLED MODELS
FOR YOUR SAFETY
READ BEFORE LIGHTING
5. Slightly depress and turn control knob counterclockwise
to the PILOT position. Press in control knob for
C-clockwise
five (5) seconds (see Figure 30).
WARNING: If you do not follow these instructions
exactly, a fire or explosion may result causing prop-
erty damage, personal injury, or loss of life.
Note: If running fireplace for first time, there will be air in
gas line. You may need to press in control knob for 30 sec-
onds or longer. This will allow air to bleed from the gas
system.
A. This appliance has a pilot which must be lighted by hand.
When lighting the pilot, follow these instructions exactly.
6. Continue pressing control knob in. Press and release ignitor
button. This will light pilot. The pilot is attached to the front
burner. If needed, keep pressing ignitor button until pilot lights.
B. BEFORE LIGHTING smell all around the appliance area
for gas. Be sure to smell next to the floor because some gas
is heavier than air and will settle on the floor.
Note: If pilot does not stay lit, contact a qualified service
person or gas supplier for repairs. Until repairs are made,
light pilot with match. To light pilot with match, see Manual
Lighting Procedure, page 17.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do not use any phone in
your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire de-
partment.
7. Keep control knob pressed in for 30 seconds after lighting
pilot. After 30 seconds, release control knob.
Note: If pilot goes out, repeat steps 3 through 7.
• If control knob does not pop out when released, contact
a qualified service person or gas supplier for repairs.
C. Use only your hand to push in or turn the gas control knob.
Never use tools. If the knob will not push in or turn by
hand, don’t try to repair it, call a qualified service techni-
cian or gas supplier. Force or attempted repair may result
in a fire or explosion.
8. Slightly depress and turn control knob couterclockwise
to the high position. Both burners should light. Set
control knob to either HIGH or LOW.
D. Do not use this appliance if any part has been under water.
Immediately call a qualified service technician to inspect
the appliance and to replace any part of the control system
and any gas control which has been under water.
Ignitor
Button
IGNITOR
Control Knob
LIGHTING INSTRUCTIONS
Figure 30 - Control Knob and Ignitor Button Location
WARNING: You must operate this fireplace with
the fireplace screen in place. Make sure fireplace
screen is installed before running fireplace.
Ignitor Electrode
Pilot Burner
NOTICE: During initial operation of new fireplace,
burning logs will give off a paper-burning smell.
Orange flame will also be present. Open window to
vent smell. Operate fireplace on HI position to burn
off odor. This will only last a few hours.
Figure 31 - Pilot
1. STOP! Read the safety information, above.
2. Make sure equipment shutoff valve is fully open.
3. Turn control knob clockwise
(see Figure 30).
to the OFF position
Clockwise
107156-01E
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OPERATING FIREPLACE - Manually-Controlled Models
Variable Control Operation
17
To Turn Off Gas to Appliance
Manual Lighting Procedure
Blower Operation
OPERATING FIREPLACE
Continued
Locate the blower switch by opening lower louver on fireplace.
Blower switch is located at lower left inside louver door.
VARIABLE CONTROL
OPERATION
This thermostat-controlled blower has a variable speed control
with an ON/OFF switch. The blower will start when the
thermostat senses a sufficient increase in firebox temperature.
The variable control valve can be set to any heat setting and flame
heightdesired, bysimplyturningthecontrolknobuntilthatsetting
is attained. Even the lowest setting provides realistic flames and
glowing embers from two burners. Selecting higher settings pro-
ducesgreaterheatoutput.Thisresultsinincreasedheatingcomfort.
Note:Itissafetooperatefireplacewithblowerturnedoff.However,
the blower helps distribute heated air from the fireplace.
MODEL VSGF28PV
WARNING:Donotoperateheaterbetweenlocked
positions.
Blower Kit Model GA3750 Series
This optional non-thermostat blower kit features a variable
control which allows you to select the speed you desire. After
about 15 minutes, turn the blower on to deliver heated air at the
top louvers.
CAUTION: Do not try to adjust heating levels by
using the equipment shutoff valve.
IMPORTANT: Light your gas appliance with the blower off.
TO TURN OFF GAS
TO APPLIANCE
Note: Periodically check the louvers of the firebox and remove
any dust, dirt, or other obstructions.
Shutting Off Fireplace
Followinstallationinstructionsincludedwiththebloweraccessory.
Clockwise
1. Turn control knob clockwise
to the HIGH position.
Blower Kit Model GA3650T Series
Clockwise
2. Slightly depress control knob and turn clockwise
to the PILOT position.
Locate the blower switch by opening the lower louver on fire-
place. Blower switch is located at lower left inside louver door.
Clockwise
3. Slightly depress control knob and turn clockwise
to the OFF position.
The GA3650T thermostat-controlled blower has a variable
speed control with an ON/OFF switch. The blower will start
when the thermostat senses a sufficient increase in firebox
temperature.
Shutting Off Burners Only (pilot stays lit)
1. Turn control knob clockwise
2. Press in and turn clockwise
to the HIGH position.
Clockwise
Clockwise
to the PILOT position. IMPORTANT: Light your gas appliance with the blower off.
NoteforGA3650T:IfyouareusingGA3650Tblower,yourgas
MANUAL LIGHTING
PROCEDURE
fireplace and blower will not turn on and off at the same time.
The fireplace may run for several minutes before the blower
turns on. After the heater modulates to the pilot position, the
blower will continue to run. The blower will shut off after the
firebox temperature decreases.
1. Follow steps 1 through 5 under Lighting Instructions, page 16.
2. Depress control knob and light pilot with match.
3. Keep control knob pressed in for 30 seconds after lighting
pilot. After 30 seconds, release control knob. Now follow
step 8 under Lighting Instructions, page 16.
Note: It is safe to operate fireplace with blower turned off.
However, the blower helps distribute heated air from the fire-
place.
Note: Periodically check the louvers of the firebox and remove
any dust, dirt, or other obstructions.
BLOWER OPERATION
MODEL VSGF28PTC
Follow installation instructions included with the blower
accessory.
WARNING: This fireplace has a three-prong,
grounded electrical plug. This plug helps protect you
against electrical shock. Only connect plug to a
properly grounded, three-prong receptacle. Do not
cut or remove the grounding prong from this plug.
107156-01E
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INSPECTING BURNERS
Pilot Flame Pattern
Front Burner Flame Pattern
18
INSPECTING BURNERS
Check pilot flame pattern and burner flame patterns often.
PILOT FLAME PATTERN
FRONT BURNER FLAME PATTERN
Figure34showscorrectfrontburnerflamepattern. Figure35shows
incorrect front burner flame pattern. The incorrect burner flame
pattern shows yellow tipping at top of blue flame.
Figure 32 shows a correct pilot flame pattern. Figure 33 shows an
incorrect pilot flame pattern. The incorrect pilot flame is not
touching the thermocouple. This will cause the thermocouple to
cool. When the thermocouple cools, the fireplace will shut down.
WARNING: If front burner flame pattern shows
yellow tipping, your fireplace could produce increased
levels of carbon monoxide. Follow instructions at bot-
tom of this page. Yellow flame on rear burner is normal.
If pilot flame pattern is incorrect, as shown in Figure 33
• turn fireplace off (see To Turn Off Gas to Appliance, page 15
[thermostat-controlled models] or page 17 [manually-controlled
models])
NOTICE: Do not mistake orange flames with yellow
tipping. Dirt or other fine particles are burned by
fireplace, causing brief patches of orange flame.
• see Troubleshooting, pages 20 through 22
Pilot Burner
Thermocouple
If front burner flame pattern is incorrect, as shown in Figure 35
• turn fireplace off (see To Turn Off Gas to Appliance, page 15 [ther-
mostat-controlled models] or page 17 [manually-controlled models])
• see Troubleshooting, pages 20 through 22
Figure 32 - Correct Pilot Flame Pattern
Pilot Burner
Thermocouple
Figure 34 - Correct Front Burner Flame Pattern
Figure 33 - Incorrect Pilot Flame Pattern
Yellow Tipping At
Top of Blue Flame
Figure 35 - Incorrect Front Burner Flame Pattern
107156-01E
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CLEANING AND MAINTENANCE
Cleaning Burner Injetor Holder and Pilot Air Inlet Hole
Logs
19
CLEANING AND
MAINTENANCE
Ports/Slots
WARNING: Turn off fireplace and let cool before
cleaning.
Injector Holder
CAUTION: You must keep control areas, burners,
and circulating air passageways of fireplace clean.
Inspect these areas of fireplace before each use.
Havefireplaceinspectedyearlybyaqualifiedservice
person. Fireplace may need more frequent cleaning
due to excessive lint from carpeting, bedding mate-
rial, pet hair, etc.
Burner
Tube
Primary Air Inlet Holes
Figure 36 - Injector Holder On Outlet Burner Tube
Ports/Slots
CLEANING BURNER INJECTOR HOLDER
AND PILOT AIR INLET HOLE
Burner
Tube
The primary air inlet holes allow the proper amount of air to mix with
the gas. This provides a clean burning flame. Keep these holes clear of
dust, dirt, lint, and pet hair. Clean these air inlet holes prior to each
heatingseason.Blockedairholeswillcreatesoot.Werecommendthat
youcleantheuniteverythreemonthsduringoperationandhaveheater
inspected yearly by a qualified service person.
Pilot
Assembly
We also recommend that you keep the burner tube and pilot
assembly clean and free of dust and dirt. To clean these parts we
recommendusingcompressedairnogreaterthan30PSI. Yourlocal
computer store, hardware store, or home center may carry com-
pressed air in a can. You can use a vacuum cleaner in the blow
position. If using compressed air in a can, please follow the direc-
tions on the can. If you don't follow directions on the can, you could
damage the pilot assembly.
Pilot Air Inlet Hole
1. Shut off the unit, including the pilot. Allow the unit to cool for
at least thirty minutes.
Figure 37 - Pilot Inlet Air Hole
2. Inspect burner, pilot, and primary air inlet holes on injector
holder for dust and dirt (see Figure 36).
3. Blow air through the ports/slots and holes in the burner.
LOGS
4. Check the injector holder located at the end of the burner tube
again. Remove any large particles of dust, dirt, lint, or pet hair
with a soft cloth or vacuum cleaner nozzle.
• If you remove logs for cleaning, refer to Installing Logs, pages
13 and 14, to properly replace logs.
• Replace log(s) if broken or chipped (dime-sized or larger).
5. Blow air into the primary air holes on the injector holder.
6. In case any large clumps of dust have now been pushed into
the burner repeat steps 3 and 4.
Clean the pilot assembly also. A yellow tip on the pilot flame
indicates dust and dirt in the pilot assembly. There is a small pilot
air inlet hole about two inches from where the pilot flame comes out
of the pilot assembly (see Figure 37). With the unit off, lightly blow
airthroughtheairinlethole.Youmayblowthroughadrinkingstraw
if compressed air is not available.
107156-01E
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TROUBLESHOOTING
20
TROUBLESHOOTING
Note: For additional help, visit DESA
International’stechnicalservicewebsite
CAUTION: Never use a wire,
needle, or similar object to clean
ODS/pilot.ThiscandamageODS/
pilot unit.
WARNING: Turn off fireplace
andletcoolbeforeservicing.Only
aqualifiedservicepersonshould
service and repair fireplace.
Note:Alltroubleshootingitemsarelistedin
order of operation.
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
When ignitor button is pressed, there is no 1. Ignitor electrode not connected to igni- 1. Reconnect ignitor cable
spark at ODS/pilot
tor cable
2. Piezo ignitor nut is loose
2. Tighten nut holding piezo ignitor to base
panel of log set. Nut is located behind
base panel
3. Ignitor cable pinched or wet
3. Free ignitor cable if pinched by any
metal or tubing. Keep ignitor cable dry
4. Replace ignitor cable
4. Broken ignitor cable
5. Bad piezo ignitor
5. Replace piezo ignitor
6. Ignitor electrode broken
6. Replace pilot assembly
7. Ignitor electrode positioned wrong
7. Replace pilot assembly
When ignitor button is pressed, there is 1. Gas supply turned off or equipment 1. Turn on gas supply or open equipment
spark at ODS/pilot but no ignition
shutoff valve closed
shutoff valve
2. Control knob not in PILOT position
2. Turn control knob to PILOT position
3. Control knob not pressed in while in 3. Press in control knob while in PILOT
PILOT position
position
4. Air in gas lines when installed
4. Continue holding down control knob.
Repeat igniting operation until air is
removed
5. ODS/pilot is clogged
5. Clean ODS/pilot (see Cleaning and
Maintenance, page 19) or replace ODS/
pilot assembly
6. Gas regulator setting is not correct
6. Replace gas regulator
ODS/pilot lights but flame goes out when 1. Control knob not fully pressed in
1. Press in control knob fully
control knob is released
2. Control knob not pressed in long enough 2. After ODS/pilot lights, keep control
knob pressed in 30 seconds
3. Equipment shutoff valve not fully open 3. Fully open equipment shutoff valve
4. Thermocouple connection loose at con- 4. Hand tighten until snug, then tighten 1/4
trol valve
turn more
5. Pilot flame not touching thermocouple, 5. A) Contact local propane/LP gas company
which allows thermocouple to cool,
causing pilot flame to go out. This prob-
lem could be caused by one or both of
the following:
A) Low gas pressure
B) Clean ODS/pilot (see Cleaning and
Maintenance, page 19) or replace ODS/
pilot assembly
B) Dirty or partially clogged ODS/pilot
6. Thermocouple damaged
7. Control valve damaged
6. Replace pilot assembly
7. Replace control valve
8. On thermostat models, safety interlock 8. Wait one minute for safety interlock sys-
system has been triggered tem to reset. Repeat ignition operation
107156-01E
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TROUBLESHOOTING
21
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
One or both burners do not light after ODS/ 1. Burner orifice(s) clogged
pilot is lit
1. Clean burner(s) (see Cleaning and Main-
tenance, page 19) or replace burner
orifice(s)
2. Inlet gas pressure is too low
3. Mislocated crossover tube
2. Contact local propane/LP gas company
3. Contact qualified service person
Delayed ignition of one or both burners
Burner backfiring during combustion
1. Manifold pressure is too low
2. Burner orifice(s) clogged
1. Contact local propane/LP gas company
2. Clean burner(s) (see Cleaning and Main-
tenance, page 19) or replace burner
orifice(s)
3. Mislocated crossover tube
3. Contact qualified service person
1. Burner orifice is clogged or damaged
1. Clean burner (see Cleaning and Mainte-
nance, page 19) or replace burner orifice
2. Replace damaged burner
2. Damaged burner
3. Gas regulator defective
3. Replace gas regulator
Yellow flame in front burner during burner 1. Not enough air
combustion
1. Check burner(s) for dirt and debris. If
found, clean burner(s) (see Cleaning and
Maintenance, page 19)
2. Gas regulator defective
2. Replace gas regulator
Slightsmokeorodorduringinitialoperation 1. Residues from manufacturing processes 1. Problem will stop after a few hours of
and logs curing operation
Fireplace produces a whistling noise when 1. Turning control knob to HI position 1. Turn control knob to LO position and
burners are lit
when burners are cold
2. Air in gas line
let warm up for a minute
2. Operate burners until air is removed
from line. Have gas line checked by lo-
cal propane/LP gas company
3. Air passageways on fireplace blocked
3. Observe minimum installation clear-
ances (see pages 8 through 10)
4. Dirty or partially clogged burner 4. Clean burners (see Cleaning and Main-
orifice(s)
tenance, page 19) or replace burner
orifice(s)
Whitepowderresidueformingwithinburner 1. When heated, vapors from furniture pol- 1. Turn heater off when using furniture
box or on adjacent walls or furniture
ish, wax, carpet cleaners, etc. may turn
polish, wax, carpet cleaners, or similar
into white powder residue
products
Dark residue on logs or inside of fireplace
1. Improper log placement
1. Properly locate logs (see Installing Logs,
Note: After removing all causes of residue
pages 13 and 14)
deposits, completely clean fireplace and ap- 2. Drafts or other air currents affecting 2. Eliminate source of drafts around heater
plianceofallresiduebeforereusingappliance.
flame pattern
3. Air holes at burner inlet blocked
3. Clean out air holes at burner inlet. Peri-
odically repeat as needed
4. Burner flame holes blocked
4. Remove blockage
107156-01E
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TROUBLESHOOTING
22
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediatelycallyourgassupplierfromaneighbor’sphone. Followthe
gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT:Operatingfireplacewhereimpuritiesinairexistmaycreateodors.Cleaning
supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles,
etc., create fumes. These fumes may mix with combustion air and create odors. These odors
will disappear over time.
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Fireplace produces a clicking/ticking noise 1. Metal expanding while heating or con- 1. This is common with most fireplaces. If
just after burners are lit or shut off
tracting while cooling
noise is excessive, contact qualified ser-
vice person
Fireplace produces unwanted odors
1. Fireplace burning vapors from paint, hair 1. Open window and ventilate room. Stop
spray, glues, cleaners, chemicals, new
carpet, etc. (See IMPORTANT state-
ment above)
using odor causing products while fire-
place is running
2. Gas leak. See Warning statement 2. Locate and correct all leaks (see Check-
above
ing Gas Connections, pages 12 and 13)
Fireplace shuts off in use (ODS operates)
1. Not enough fresh air is available
2. Low line pressure
3. ODS/pilot is partially clogged
1. Open window and/or door for ventilation
2. Contact local propane/LP gas company
3. Clean ODS/pilot (see Cleaning and
Maintenance, page 19)
Gas odor even when control knob is in OFF 1. Gas leak. See Warning statement 1. Locate and correct all leaks (see Check-
position
above
ing Gas Connections, pages 12 and 13)
2. Control valve defective
2. Replace control valve
Gas odor during combustion
1. Foreign matter between control valve
and burner
2. Gas leak. See Warning statement
1. Take apart gas tubing and remove
foreign matter
2. Locate and correct all leaks (see Check-
ing Gas Connections, pages 12 and 13)
above
Moisture/condensationnoticedonwindows 1. Not enough combustion/ventilation air
1. Refer to Air for Combustion and Venti-
lation requirements (page 4)
107156-01E
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TECHNICAL SERVICE
SERVICE HINTS
REPLACEMENT PARTS
WIRING DIAGRAM
SPECIFICATIONS
23
TECHNICAL SERVICE
WIRING DIAGRAM
You may have further questions about installation, operation, or
troubleshooting. If so, contact DESA International’s Technical
Service Department at 1-866-672-6040. When calling, please have
your model and serial numbers of your heater ready.
CAUTION: Label all wires prior to disconnection
when servicing controls. Wiring errors can cause
improper and dangerous operation. Verify proper
operation after servicing.
You can also visit DESA International’s technical services web site
Variable
Fan Switch
(N.O.)
Fan Switch
1
Off
SERVICE HINTS
When Gas Pressure Is Too Low
Black
On
2
Blue
Red
• pilot will not stay lit
110/115
V.A.C.
• burners will have delayed ignition
• fireplace will not produce specified heat
• propane/LP gas supply might be low
Black
Green
White
Blower
Motor
You may feel your gas pressure is too low. If so, contact your local
propane/LP gas supplier.
Figure 38 - Blower Wiring Diagram for Thermostat-Controlled
Models
REPLACEMENT PARTS
SPECIFICATIONS
Note: Use only original replacement parts. This will protect your
warranty coverage for parts replaced under warranty.
Btu (Low/High)
Type Gas
20,000/28,000
Propane/LP Gas Only
Piezo
PARTS UNDER WARRANTY
Ignition
Contact authorized dealers of this product. If they can’t supply
original replacement part(s), call DESA International’s Technical
Service Department at 1-866-672-6040.
Manifold Pressure
Inlet Gas Pressure
7.9" W.C.
When calling DESA International, have ready
• your name
(in. of water)
Maximum
Minimum
14"
11"
• your address
Shipping Weight
100 lbs. T-stat Model
97 lbs. Manual Model
• model and serial numbers of your fireplace
• how fireplace was malfunctioning
• tupe of gas used (propane/LP or natural gas)
• purchase date
Usually, we will ask you to return the part to the factory.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they can’t supply original
replacement part(s), call DESA International at 1-866-672-6040 for
referral information.
When calling DESA International, have ready
• model number of your fireplace
• the replacement part number
107156-01E
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ILLUSTRATED PARTS BREAKDOWN
VSGF28PVA
24
ILLUSTRATED PARTS
BREAKDOWN
4
LOG BASE ASSEMBLY
2
VARIABLE MANUALLY-
CONTROLLED MODELS
3
1
VSGF28PVA
6
26
18
12
7
17
8
9
7
5
7
22
15
11
10
7
25
21
5
13
5
5
23
20
5
28
14
32
29
24
19
31
18
27
30
16
107156-01E
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PARTS LIST
VSGF28PVA
25
This list contains replaceable parts used in your fireplace. When
ordering parts, follow the instructions listed under Replacement
Parts on page 23 of this manual.
PARTS LIST
LOG BASE ASSEMBLY
VARIABLE MANUALLY-CONTROLLED
MODELS
VSGF28PVA
KEY
NO.
PART NUMBER
DESCRIPTION
QTY.
1
2
3
4
5
6
7
8
104388-02
104390-02
104392-02
104394-02
098304-01
107486-01
098249-01
101006-02
101330-05
100999-02
102257-08CJ
098271-06
103410-01CK
098867-10
101004-01
102445-01
101007-01
099387-05
101972-01
M11084-38
102668-01
101008-01
101973-01
098276-01
101004-15
M11084-26
098508-01
101628-03
097809-02
098354-01
102568-02
901063-01
Front Log (#1)
Middle Log (#2)
Rear Log (#3)
Crossover Log (#4)
Screw, #10 Phillips, Black
ODS Pilot
1
1
1
1
8
1
6
1
1
1
1
1
1
1
1
1
1
1
1
2
1
1
1
1
1
2
1
1
1
1
1
1
Nut
Pilot Bracket
9
Front Burner Assembly
Rear Burner Assembly
Base Assembly
Ignitor Cable
Firebox Bottom
Gas Regulator
Front Burner Injector
Piezo Ignitor
Crossover Tube
Pilot Tube
Valve and Piezo Bracket
Regulator Hex Screw
Front Burner Tube
Gasket
Inlet Tube
1/8" Plug
Rear Burner Injector
Hex Screw, #10
Valve Retainer Nut
Flex Hose
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Adapter
Control Knob
Control Valve
3/8" Flare x 1/2" NPT
PARTS AVAILABLE — NOT SHOWN
100563-01
101055-02
100565-01
101976-02
Warning Plate
1
1
1
1
Lighting Instructions Plate
Warning Plate Fastener
Control Position Decal
107156-01E
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ILLUSTRATED PARTS BREAKDOWN
VSGF28PVA
26
ILLUSTRATED PARTS
BREAKDOWN
7
FIREPLACE
17
1
6
VSGF28PVA
9
2
16
12
4
8
3
16
11
11
14
16
16
16
11
15
5
7
16
10
18
16
10
13
107156-01E
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PARTS LIST
VSGF28PVA
27
This list contains replaceable parts used in your fireplace. When ordering parts, follow the
instructions listed under Replacement Parts on page 23 of this manual.
PARTS LIST
FIREPLACE
VSGF28PVA
KEY
NO.
PART NUMBER
DESCRIPTION
QTY.
1
2
101357-01
**
Top Outer Casing
Outer Casing
1
1
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
102758-02CK
102759-02CK
098304-01
101351-01CK
102455-02
101353-01CK
101712-02
101348-01
099230-01
101872-03
101346-01
**
Right Front Side
Left Front Side
Phillips Pan Head Screw, #10
Top Front
Louver Extruded
Middle Front Rail
Firebox Hood
Firebox Support
Shoulder Screw
Firebox Top
Outer Base
Firebox Wrapper
Cover
Hex Screw, #10
Phillips Pan Head Screw, #8
Screen Assembly
1
1
17
1
2
1
1
2
4
1
1
1
1
57
4
1
101514-01
M11084-26
098304-03
101727-03
PARTS AVAILABLE — NOT SHOWN
099038-01
100639-01
103590-01
104313-01
104313-02
M10908-2
Strain Relief Bushing
Caution Decal
Decal Strip
Hinge, Pin
Hinge, Pin
1
1
1
1
1
4
Screw, Slotted Hex Head Tapping
** Not a field replaceable part.
107156-01E
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ILLUSTRATED PARTS BREAKDOWN
VSGF28PTC
28
ILLUSTRATED PARTS
BREAKDOWN
LOG BASE ASSEMBLY
4
THERMOSTAT-CONTROLLED
MODELS
2
3
VSGF28PTC
1
26
6
18
12
7
8
9
5
7
11
10
7
15
25
5
13
5
28
19
5
17
5
27
14
28
20
18
23
6-2
12
24
16
21
22
107156-01E
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PARTS LIST
VSGF28PTC
29
This list contains replaceable parts used in your fireplace. When ordering parts, follow the
instructions listed under Replacement Parts on page 23 of this manual.
PARTS LIST
LOG BASE ASSEMBLY
THERMOSTAT-CONTROLLED MODELS
VSGF28PTC
KEY
NO.
PART NUMBER
DESCRIPTION
QTY.
1
2
3
4
5
6
7
8
104388-02
104390-02
104392-02
104394-02
098304-01
104286-01
098249-01
101006-02
101330-05
100999-02
102257-08CJ
098271-06
103410-01CK
098867-10
101004-01
102845-01
101382-01
099387-03
102846-01
097809-02
099211-01
098544-01
101329-18
101381-01
101004-15
M11084-26
101628-03
M11084-38
901063-01
Front Log (#1)
Middle Log (#2)
Rear Log (#3)
Crossover Log (#4)
Screw, #10 Phillips, Black
ODS Pilot
1
1
1
1
8
1
4
1
1
1
1
1
1
1
1
1
1
1
1
1
2
1
1
1
1
2
1
2
1
Nut
Pilot Bracket
9
Front Burner Assembly
Rear Burner Assembly
Base Assembly
Ignitor Cable
Firebox Bottom
Gas Regulator
Front Burner Injector
Inlet Tube
Thermovalve Bracket
Pilot Tube
Burner Tube
Adapter
Screw
Thermostat Clamp
Thermostat Gas Valve Assembly
Cover and Piezo
Rear Burner Injector
Hex Screw, #10
Flex Hose
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Screw
3/8" Flare x 1/2" NPT
PARTS AVAILABLE — NOT SHOWN
100563-01
101054-01
100565-01
Warning Plate
Lighting Instructions Plate
Warning Plate Fastener
1
1
1
107156-01E
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ILLUSTRATED PARTS BREAKDOWN
VSGF28PTC
30
ILLUSTRATED PARTS
BREAKDOWN
FIREPLACE
7
17
1
6
VSGF28PTC
9
2
16
12
4
16
8
3
11
11
14
24
24
16
16
16
19
11
15
5
21
16
7
10
22
18
16
16
26
10
20
13
25
23
24
107156-01E
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PARTS LIST
VSGF28PTC
31
This list contains replaceable parts used in your fireplace. When ordering parts, follow the
instructions listed under Replacement Parts on page 23 of this manual.
PARTS LIST
FIREPLACE
VSGF28PTC
KEY
NO.
PART NUMBER
DESCRIPTION
QTY.
1
2
3
4
5
6
7
8
101357-01
**
Top Outer Casing
Outer Casing
Right Front Side
Left Front Side
Phillips Pan Head Screw, #10
Top Front
Louver Extruded
Middle Front Rail
Firebox Hood
1
1
1
1
17
1
2
1
1
2
4
1
1
1
1
57
4
1
1
1
1
4
1
4
2
1
102758-02CK
102759-02CK
098304-01
101351-01CK
102455-02
101353-01CK
101712-02
101348-01
099230-01
101872-03
101346-01
**
101614-02
M11084-26
098304-03
101727-03
101398-03
103650-01
103581-02
099123-01
105649-01
M11084-38
101629-01
098544-01
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
Firebox Support
Shoulder Screw
Firebox Top
Outer Base
Firebox Wrapper
Limit Switch (thermal disk) Assy.
Hex Screw, #10
Phillips Pan Head Screw, #8
Screen Assembly
Wire Harness
Control Knob
Blower Assembly
Wire Clip
Blower Speed Control
Hex Screw, 8-18 x .38"
Plastic Bushing
Clamp
PARTS AVAILABLE — NOT SHOWN
099038-01
100639-01
103590-01
104313-01
104313-02
M10908-2
Strain Relief Bushing
Caution Decal
Decal Strip
Hinge, Pin
Hinge, Pin
1
1
1
1
1
4
Screw, Slotted Hex Head Tapping
** Not a field replaceable part.
107156-01E
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ACCESSORIES
32
ACCESSORIES
Purchase these fireplace accessories from your local dealer. If they
can not supply these accessories, call DESA International’s Sales
Department at 1-866-672-6040 for information. You can also write
to the address listed on the back page of this manual.
SLIM HEARTH BASE
(Not Shown)
G3005J Series - Jade Marble Laminate
G3005S Series - Sandstone Marble Laminate
G3005B Series - Black Onyx Marble Laminate
Theslimhearthbaseallowsyoutofurthercustomizeyourfireplace.
Dimensions (WxHxD): 41 7/8" x 5/8" x 10"
CABINET MANTEL
GMC11F Series - Walnut Finished
GMC12U Series - Unfinished
GMC13F Series - Oak Finished with Medium Stain
GM102W Series - Off-White Paint
CORNER MANTEL
Shown with optional base and laminate hearth and mantel trim
accessories.
Dimensions (WxHxD): 56 3/4" x 48" x 22 3/4"
GMC36F Series - Walnut Finished
GMC37U Series - Unfinished
GM202F Series - Oak Finished
Shown with optional laminate mantel trim accessory.
Dimensions (WxHxD): 60 7/8" x 48 3/4" x 34 5/8
"
HARDWOOD HEARTH BASE
GC3333F Series- Walnut Finished
GC3334U Series - Unfinished
GC3335F Series - Oak Finished with Medium Stain
G3004W Series - Off-White Paint
CORNER HEARTH BASE
G3008F Series - Walnut Finished
G3009U Series - Unfinished
G3010F Series - Oak Finished
The hearth base can be used with the cabinet mantels to create a
handsome riser for the fireplace (cannot be used with corner mantel).
Dimensions (WxHxD): 58" x 6 1/2" x 28 9/16"
The corner hearth base is designed for use with the corner mantels
to create a handsome riser for the fireplace.
Dimensions (WxHxD): 52 1/2" x 6" x 23 3/4
"
107156-01E
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ACCESSORIES
33
ACCESSORIES
Continued
EQUIPMENT SHUTOFF VALVE - GA5010
Mantel Trim
Hearth Base Trim
For all models. Equipment shutoff valve with 1/8" NPT tap. Fits
1/2" NPT pipe.
LAMINATE TRIM FOR HEARTH OR MANTEL
G3002J Series - Jade Marble Laminate Mantel Trim
BLOWER ACCESSORIES FOR MANUALLY-
CONTROLLED UNITS
GA3750A & GA3650TB SERIES
Manual variable speed control and automatic thermostat variable
control.Ablowerwillincreaseairflowtomaximizeheatdistribution.
G3003J Series - Jade Marble Laminate Hearth
Base Trim
G3002S Series - Sandstone Marble Laminate
Mantel Trim
G3003S Series - Sandstone Marble Laminate Hearth
Base Trim
FIREBOX BRICK LINER G8000 Series (Not
Shown)
Ceramic fiber firebox liner adds the look of real brick.
G3002B Series - Black Onyx Marble Laminate Trim
G3003B Series - Black Onyx Marble Laminate
Hearth Base Trim
PERIMETER BRASS TRIM ACCESSORY
(Not Shown)
Mantel trim for cabinet or corner mantel. Hearth base trim for
hardwood hearth bases.
PT32 - Black Finish
PT32P - Platinum Finish
PT32PB - Polished Brass Finish
PT32B - Brushed Brass Finish
INFORMATION VIDEO - 108917-01
For all models. A care and maintenance video is available by calling
1-866-672-6040.
PT32PB ncluded with accessory mantels
DUPLEX OUTLET KIT GA3555 (Not Shown)
For built-in installation
CLEANING KIT - GCK
(Not Shown)
Your vent-free gas appliance requires regular cleaning and mainte-
nance to prevent performance problems. This kit gives you the tools
and instructions to make it easy to clean all critical areas of your
appliance.
107156-01E
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NOTES
34
NOTES
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107156-01E
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OWNER'S REGISTRATION FORM
In order to provide better customer service for this and future purchases, we recommend that you register your product with us.
You can register online at www.desatech.com. If access to our website is not available to you, please complete this Owner’s
Registration Form and mail to the address on the back of this owner’s manual. Please provide the following product information:
Brand:
(Comfort Glow, Vanguard, etc.)
Model:
(EFP33PR, VTGH33NR, etc.)
Date Purchased:
Serial Number:
First Name:
Address:
Note: Keep receipt for warranty verification.
7 or 9 digit number located on product or identification tag.
Last Name:
City:
State:
Zip:
Country:
Home Phone:
E-Mail:
(
)
-
Please answer the following questions to register your product with DESA International:
1. Where will the product be used?
©©Living/Family Room ©©Office/Warehouse ©©Utility Shed/Outbuilding ©©Garage ©©Bedroom ©©Bathroom ©©Other
2. If you bought this product yourself, did you plan to purchase this type of product before going into the store? ©©Yes ©©No
3. Who selected the product? © Male © Female © Both
4. What is the population of your area? ©©Under 10,000 ©©10,000 to 25,000 © 25,000 to 50,000 ©©50,000 to 100,000
©©100,000 to 250,000 ©©Over 250,000
5. What is your primary source of heat? ©©Propane (LP Gas) ©©Fuel Oil ©©Wood ©©Natural Gas ©©Electric ©©Other
6. How was the product installed? ©©Professional Installer ©©Self ©©Other
7. Cost of product excluding sales tax? $___________________
8. Cost to install product? $____________________
9. Type of store where product was purchased? ©©Hardware ©©Propane Dealer ©©Natural Gas/Utility Co. ©©Home Center/Builder’s Supply
©©Fireplace or Hearth Shop ©©Farm Store ©©Other
10. What motivated you to buy this product? ©©Sudden Cold Weather ©©Replace Older Model ©©D.I.Y. Home Project
©©Emergency Back-Up Heat ©©Heater was on Sale ©©Energy Savings/High Efficiency ©©Construction Project ©©Other
11. How did you learn about this product brand? ©©Advertising ©©Relative or Friend ©©Store Display ©©Other ________________________
12. Level of Education of Purchaser: ©©Some High School ©©Completed High School ©©Completed College ©©Completed Graduate School
13. Age of Purchaser: ©©Under 20 ©©20 - 29 ©©30 - 39 ©©40 - 49 ©©50 - 59 ©©60 or Over
14. Buyer’s total annual household income: ©©Under $15,000 ©©$15,000 to $19,999 ©©$20,000 to $34,999 ©©$35,000 to $49,999
©©$50,000 to $74,999 ©©$75,000 to $99,999 ©©$100,000 and Over
15. Store where product was purchased:
Name: ______________________________________
City: _______________________ State: __________
16. In choosing this product, how important were the following:
Not Important
Somewhat Important
Very Important
Availability
©
©
©
©
©
©
©
©
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©
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Price
Brand Name
Overall Quality
Heat Output
Made in USA
Warranty
Local Service
Value for Price
Prior Brand Experience
Controls Location
Thermostat, Remote, or Manual Operation
Ease of Operation
Special Features
Salesperson’s Recommendation
Friend/Relative’s Recommendation
Portability
©
©
©
©
©
©
Quiet Operation
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NOTES
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107156-01E
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WARRANTY INFORMATION
KEEP THIS WARRANTY
Model
Serial No.
Date Purchased
Always specify model and serial numbers when communicating with the factory.
We reserve the right to amend these specifications at any time without notice. The only warranty applicable is our standard written warranty. We make
no other warranty, expressed or implied.
LIMITED WARRANTY VENT-FREE PROPANE/LP GAS FIREPLACE
DESA International warrants this product to be free from defects in materials and components for four (4) years and five (5) years on stainless steel
burnersfromthedateoffirstpurchase, providedthattheproducthasbeenproperlyinstalled, operatedandmaintainedinaccordancewithallapplicable
instructions. To make a claim under this warranty the Bill of Sale or cancelled check must be presented.
This warranty is extended only to the original retail purchaser. This warranty covers the cost of part(s) required to restore this heater to proper operating
condition and an allowance for labor when provided by a DESA Authorized Service Center. Warranty part(s) MUST be obtained through authorized
dealers of this product and/or DESA International who will provide original factory replacement parts. Failure to use original factory replacement parts
voids this warranty. The heater MUST be installed by a qualified installer in accordance with all local codes and instructions furnished with the unit.
This warranty does not apply to parts that are not in original condition because of normal wear and tear, or parts that fail or become damaged as a result
of misuse, accidents, lack of proper maintenance or defects caused by improper installation. Travel, diagnostic cost, labor, transportation and any and
all such other costs related to repairing a defective heater will be the responsibility of the owner.
TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE PRODUCT; THIS
EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED WARRANTIES AND LIMITS THE DURATION OF ANY AND
ALLIMPLIEDWARRANTIES,INCLUDINGWARRANTIESOFMERCHANTABILITYANDFITNESSFORAPARTICULARPURPOSETO
FOUR (4) YEARS ON ALL COMPONENTS AND FIVE (5) YEARS ON STAINLESS STEEL BURNERS FROM THE DATE OF FIRST
PURCHASE; AND DESA INTERNATIONAL’S LIABILITY IS HEREBY LIMITED TO THE PURCHASE PRICE OF THE PRODUCT AND
DESA INTERNATIONAL SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES WHATSOEVER INCLUDING INDIRECT, INCIDEN-
TAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of incidental or consequential damages, so
the above limitation on implied warranties, or exclusion or limitation on damages may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
For information about this warranty write:
TM
2701 Industrial Drive
P.O. Box 90004
Bowling Green, KY 42102-9004
107156-01
Rev. E
107156 01
07/02
NOT A UPC
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