True Manufacturing Company Freezer 922341 User Manual

TRUE FOOD SERVICE EQUIPMENT, INC.  
2001 East Terra Lane • O’Fallon, Missouri 63366-4434  
(636)-240-2400 • FAX (636)272-2408 • INT’L FAX (636)272-7546 • (800)325-6152  
Parts Department (800)424-TRUE • Parts Department FAX# (636)272-9471  
INSTALLATION MANUAL FOR  
TFM MODELS (TRUE FREEZER MERCHANDISER)  
TABLE OF CONTENTS  
Safety Information  
Safety Precautions –––––––––––––––––––––1  
Proper Disposal––––––––––––––––––––––––2  
Connecting Electricity –––––––––––––––––––3  
Adapter Plugs –––––––––––––––––––––––––3  
Installation / Operation Instructions  
Ownership ––––––––––––––––––––––––––––4  
TFM-29FL  
Required Tools–––––––––––––––––––––––––4  
Uncrating –––––––––––––––––––––––––––––4  
Location–––––––––––––––––––––––––––––5  
Leveling Cabinet –––––––––––––––––––––––5  
Sealing Cabinet to the floor / Ventilation /  
Cabinet Drain –––––––––––––––––––––––––6  
Wire Gauge Chart ––––––––––––––––––––––7  
Electrical Instructions & Start-up––––––––––8  
Temperature Control Location & Defrost  
Operations–––––––––––––––––––––––––––9  
Maintenance, Care & Cleaning  
TFM-41FL  
Cleaning the Condenser ––––––––––––––––10  
Important Warranty Information––––––––––11  
Stainless Steel Equipment Care & Cleaning 12-13  
Warranty (U.S.A. & Canada Only!) ––––––––14  
*Spanish version included.  
CONGRATULATIONS!  
You have just purchased the finest commercial  
refrigeration available. You can expect many years  
of trouble-free operation.  
TFM (TRUE FREEZER  
MERCHANDISER)  
4/27/2010 300 SB #922341  
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True Food Service Equipment, Inc.  
SAFETY INFORMATION  
How to Maintain Your  
Unit  
to Receive the Most Efficient and  
Successful Operation  
You have selected one of the finest commercial freezer units made. It is manufactured under strict  
quality controls with only the best quality materials available. Your TRUE freezer, when properly  
maintained, will give you many years of trouble-free service.  
WARNING!  
Use this appliance for its intended purpose as described in this Owner Manual.  
This cabinet contains fluorinated greenhouse gas covered by the Kyoto Protocol  
(please refer to cabinet's inner label for type and volume,  
GWP of 134a= 1,300. R404a= 3,800).  
SAFETY PRECAUTIONS  
When using electrical appliances, basic safety precautions should be followed, including the following:  
NOTE: We strongly recommend that any servicing be  
performed by a qualified Technician.  
• Unplug the freezer before cleaning and  
making repairs.  
• This freezer must be properly installed and  
located in accordance with the Installation  
Instructions before it is used.  
• Do not allow children to climb, stand or  
hang on the shelves in the refrigerator. They  
could damage the freezer and seriously injure  
themselves.  
• Setting temperature controls to the 0 position  
does not remove power to the evaporator fan.  
• Do not touch the cold surfaces in the freezer  
compartment when hands are damp or wet.  
Skin may stick to these extremely cold surfaces.  
• Do not store or use gasoline or other flammable  
vapors and liquids in the vicinity of this or any  
other appliance.  
• Keep fingers out of thepinch pointareas;  
clearances between the doors and cabinet are  
necessarily small; be careful closing doors when  
children are in the area.  
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True Food Service Equipment, Inc.  
SAFETY INFORMATION  
DANGER!  
RISK OF CHILD ENTRAPMENT  
PROPER DISPOSAL OF THE USED FREEZER  
EQUIPMENT  
Refrigerant Disposal  
Child entrapment and suffocation are not problems  
of the past. Junked or abandoned display cases are  
still dangerous… even if they will sit forjust a few  
days.”  
Your old refrigerator may have a cooling system  
that usesOzone Depleting chemicals. If you are  
throwing away your old refrigerator, make sure the  
refrigerant is removed for proper disposal by a  
qualified service technician. If you intentionally  
release any refrigerants you can be subject to  
fines and imprisonment under provisions of the  
environmental regulations.  
It is much safer if doors and lids are removed so  
children cannot get trapped inside, leaving the  
shelves in place will also deter children from trying to  
climb inside.  
If you are getting rid of your old display case, please  
follow the instructions below to help prevent  
accidents. Depending on the country where the  
unit is located there will be officially approved ways  
of disposing of your used equipment.  
It is important that care is taken in disposing of used  
refrigerators or freezers. Before You Throw Away Your  
Old Refrigerator or Freezer:  
• Take off the doors.  
• Leave the shelves in place so that children may  
not easily climb inside.  
USE OF EXTENSION CORDS  
NEVER USE AN EXTENSION CORD! TRUE will not warranty any display case that has been connected to an  
extension cord.  
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True Food Service Equipment, Inc.  
SAFETY INFORMATION  
WARNING!  
HOW TO CONNECT ELECTRICITY  
Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.  
For personal safety, this appliance must be properly grounded.  
The power cord of this appliance is equipped  
with a 3-prong (grounding) plug which mates  
with a standard 3-prong (grounding) wall outlet to  
minimize the possibility of electric shock hazard  
from this appliance.  
Repair or replace immediately all power cords that  
have become frayed or otherwise damaged. Do not  
use a cord that shows cracks or abrasion damage  
along its length or at either end.  
When removing the freezer away from the wall, be  
careful not to roll over or damage the power cord.  
Have the wall outlet and circuit checked by a  
qualified electrician to make sure the outlet is  
properly grounded.  
If the outlet is a standard 2-prong outlet, it is your  
personal responsibility and obligation to have it  
replaced with the properly grounded 3-prong wall  
outlet.  
The unit should always be plugged into it’s own  
individual electrical circuit, which has a voltage  
rating that matches the rating plate.  
This provides the best performance and also  
prevents overloading building wiring circuits which  
could cause a fire hazard from overheated wires.  
Never unplug your freezer by pulling on the power  
cord. Always grip plug firmly and pull straight out  
from the outlet.  
USE OF ADAPTER PLUGS  
NEVER USE AN ADAPTER PLUG! Because of potential safety hazards under certain conditions, we strongly  
recommend against the use of an adapter plug.  
North America Use Only!  
NEMA plugs  
TRUE uses these types of plugs.  
If you do not have the right outlet  
have a certied electrician install  
the correct power source.  
115/60/1  
NEMA-5-15R  
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INSTALLATION / OPERATION INSTRUCTIONS  
INSTALLATION / OPERATION INSTRUCTIONS  
OWNERSHIP  
To insure that your unit works properly from the  
first day, it must be installed properly. We highly  
recommend a trained mechanic and electrician  
install your True equipment. The cost of a  
professional installation is money well spent.  
Before you start to install your True unit, carefully  
inspect it for freight damage. If damage is  
discovered, immediately file a claim with the  
delivery freight carrier.  
True is not responsible for damage incurred during  
shipment.  
REQUIRED TOOLS  
• Adjustable Wrench  
• Phillips Head Screwdriver  
• Level  
UNCRATING  
Note: Keys for freezer with door locks are located in  
Step 1  
warranty packets.  
The following procedure is recommended for  
uncrating the unit:  
C. Insert key with lock into the key hole. Turn and  
pull the key out. The lock will stay in the key  
hole.  
A. Remove the outer packaging, (cardboard  
and bubbles or styrofoam corners and clear  
plastic). Inspect for concealed damage.Again,  
immediately file a claim with the freight carrier  
if there is damage.  
D. To remove the lock from the key hole simply do  
the reverse process. Insert the key into the lock.  
Turn and pull the key and lock out of the key  
hole. (See images 1-3)  
B. Move your unit as close to the final location as  
possible before removing the wooden skid.  
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REMOTE UNITS (This section applies to remotes only!)  
Remote cabinets must be ordered as remote. We  
do not recommend converting a standard self  
contained to remote system.  
Contact True Technical Service for BTU  
requirements.  
No wiring necessary between cabinet and  
condensing unit.  
All remote cabinets must be hard wired.  
Remote cabinets are not available with castors.  
All remote condensing units purchased from True  
are 208/230 volts single phase.  
All remote cabinets come standard using 404A  
refrigerant.  
All remote units come standard with expansion  
valve, liquid line solenoid, heated condensate pan,  
and defrost timer when applicable.  
If you have any questions regarding this section,  
please call True at 1 (800) 325-6152.  
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INSTALLATION / OPERATION INSTRUCTIONS  
LOCATING  
Step 2  
A. Place packing material behind cabinet as a  
cushion. Carefully lay the unit on its back to  
remove skid.  
Removing skid  
from bottom of  
cabinet.  
When lifting unit remember to leave the  
cabinet upright for 24 hours before  
plugging into power source.  
B. Remove skid by unscrewing all base rail anchor  
brackets. Place skid to the side.  
C. Carefully lift cabinet upright.  
Recommended operation  
conditions (75˚F degrees &  
55% relative humidity)  
LEVELING  
Step 3  
E. Free plug and cord from inside the lower rear  
louver of the freezer (do not plug in).  
A. For proper performance of refrigerated cabinet  
an ambient temperature no greater than 75˚F  
(24˚C) with a relative humidity of 55% is required.  
F. The freezer should be placed close enough to the  
electrical supply so that extension cords are never  
used.  
B. Proper leveling of yourTrue freezer is critical to  
operating success. Effective condensate removal  
and door operation will be effected by leveling.  
Warning  
Compressor warranties are void if the unit is more than 6 1/2  
ft. (2 m) from plug-in connection or extension cord is used to  
supply power to unit.  
C. The freezer should be leveled front to back  
and side to side with a level. Place the level in the  
interior floor of the unit in the four positions.  
D. If the cabinet is not level adjust castors by first  
relieving weight to leveler and adjusting by either  
hand or wrench. Repeat with all castors until  
cabinet is level in all directions.  
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INSTALLATION / OPERATION INSTRUCTIONS  
SEALING CABINET TO FLOOR  
Step 4  
Step A - Position Cabinet  
When positioning cabinet into a final location make  
sure there are no obstructions in front of the intake and  
exhaust areas. These areas are located in the front and  
back of the cabinet.  
Step E  
Apply a bead ofNSF Approved Sealant”, (see list below),  
To floor half inch inside the outline drawn. The bead  
must be heavy enough to seal the entire cabinet surface  
when it is down on the sealant.  
Step F  
Raise and block the rear of the cabinet.  
Step B - Level Cabinet  
Step G  
Cabinet should be level,side to side and front to back.  
Place a carpenter’s level in the interior floor in four  
places:  
Apply sealant on floor as outline in Step E. on other  
three sides.  
1. Position level in the inside floor of the  
unit near the front. (Level should be parallel  
to cabinet front). Level cabinet.  
Step H  
Examine to see that cabinet is sealed to floor around  
entire perimeter.  
2. Position level at the inside rear of cabinet.  
(Again level should be placed parallel to  
cabinet back).  
3. Perform similar procedures to steps a &  
b by placing the level on inside floor (left  
and right sides - parallel to the depth of the  
freezer). Level cabinet.  
Note:  
Asphalt floors are very susceptible to chemical attack. A  
layer of tape on the floor prior to applying the sealant  
will protect the floor.  
NSF Approved Sealants:  
1. Minnesota Mining #ECU800 Caulk  
2. Minnesota Mining #ECU2185 Caulk  
3. Minnesota Mining #ECU1055 Bead  
4. Minnesota Mining #ECU1202 Bead  
5. Armstrong Cork - Rubber Caulk  
6. Products Research Co. #5000 Rubber Caulk  
7. G.E. Silicone Sealer  
Step C  
Draw an outline on the base on the floor.  
Step D  
Raise and block the front side of the cabinet.  
8. Dow Corning Silicone Sealer  
VENTILATION  
Step 5  
A. Set unit in its final location. Be sure there is  
adequate ventilation in your room. Maximum  
ambient operating temperature is 75˚F / 55%  
humidity.  
Warning  
Warranty is void if ventilation is insufficient.  
CABINET DRAIN  
Step 6  
Cabinet  
A. True Freezer Merchandiser Cabinets have a drain  
at the bottom of the unit. (See image 1). When  
cleaning the unit make sure the drain hose is  
connected to a hose that is routed to a floor drain.  
Drain  
Exterior Cabinet  
Drain  
Image 1  
Image 2  
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INSTALLATION / OPERATION INSTRUCTIONS  
CONDUCTORS AND CIRCUITS  
Wire Gauge for 2% Voltage Drop in Supply Circuits.  
115 Volt  
Distance In Feet To Center of Load  
Amps 20 30 40 50 60 70 80 90 100 120 140 160  
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Wire Gauge for 2% Voltage Drop in Supply Circuits.  
230 Volt  
Distance In Feet To Center of Load  
Amps 20 30 40 50 60 70 80 90 100 120 140 160  
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True Food Service Equipment, Inc.  
INSTALLATION / OPERATION INSTRUCTIONS  
ELECTRICAL INSTRUCTIONS  
Step 4  
NOTE:  
A. Before your new unit is connected to a power  
supply, check the incoming voltage with a  
voltmeter. If anything less than 100% of the  
rated voltage for operation is noted, correct  
immediately.  
When loading product do not exceed product load line  
labeled on the interior wall of unit. (see photo)  
Photo  
B. All units are equipped with a 6 ft. (2.74m)  
service cord, and must be powered at proper  
operating voltage at all times. Refer to cabinet  
data plate for this voltage.  
True requires that a sole circuit be dedicated for the  
unit. Failure to do so voids warranty.  
WARNING  
Compressor warranties are void if compressor burns out due to  
low voltage.  
WARNING  
Power supply cord ground should not be removed!  
NOTE  
To reference wiring diagram - Remove front louvered grill,  
wiring diagram is positioned on the inside cabinet wall.  
STARTUP  
Step 5  
RECOMMENDATION  
Before loading product we recommend you run your True unit empty  
for two to three days. This allows you to be sure electrical wiring  
and installation are correct and no shipping damage has occurred.  
Remember, our factory warranty does not cover product loss!  
A. The compressor is ready to operate. Plug in the  
freezer.  
B. Check the temperature control setting on the upper  
right of the compressor grill. The setting should be  
at #5.  
REPLACEMENT PARTS  
TRUE maintains a record of the cabinet serial number for your freezer.  
If at any time during the life of your freezer, a part is needed, you may  
obtain this part by furnishing the model number and serial number  
to the company from whom you purchased the cabinet. Call Toll-  
Free: (800)-424-TRUE (Direct to Parts Department). (800)-325-6152  
(U.S.A. & Canada only) or call: (636)-240-2400.  
NOTE  
If the freezer is disconnected or shut off, wait five minutes before  
starting again.  
NOTE  
Excessive tampering with the control is not recommended as this can  
lead to service difficulties. Should it ever become necessary to order  
a replacement temperature control, be sure it is ordered from a dealer  
or recommended parts stocking service company.  
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INSTALLATION / OPERATION INSTRUCTIONS  
TEMPERATURE CONTROL LOCATION / Defrost  
Operations  
Temperature  
Control  
TEMPERATURE CONTROL:  
Temperature control is located at the back of the  
unit next to the rear grill. (See image 1).  
MANUAL DEFROST:  
The unit will need to be manually defrosted.  
Unplug unit until all frost is gone. The manual  
defrost frequency will depend on the units usage,  
Image 1  
environment, and the amount of frost.  
NOTE:  
REMEMBER TO PLACE THE UNIT CLOSE TO A  
FLOOR DRAIN WHEN MANUALLY DEFROSTING UNIT.  
MAKE SURE THE DRAIN PLUG IS REMOVED WHEN  
MANUALLY DEFROSTING THE UNIT.  
If ice builds up on interior walls-  
A. Remove product, unplug and roll unit so defrost  
plug is above floor drain (or large flat pan).  
B. Remove plug and allow ice to melt and drain. Do  
not scrape interior of cabinet to loosen ice, as this  
will damage the cabinet. Allow cabinet to defrost  
with power off.  
C. When ice has melted wipe up and water left in the  
freezer floor.  
D. Be sure to replace defrost plug before moving  
freezer back in position.  
E. Allow freezer to refrigerate and cycle before placing  
wire baskets and product back into freezer.  
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MAINTENANCE, CARE & CLEANING  
CLEANING THE CONDENSER COIL  
When using electrical appliances, basic safety precautions should be followed, including the following  
TOOLS REQUIRED:  
• Phillips screwdriver  
• Stiff bristle brush  
• Vacuum  
Step 6  
Carefully slide compressor assembly back into  
position and replace bolts.  
Step 7  
Step 1  
Reinstall grill assembly onto unit. Connect unit to  
power and check to see if fan blade is turning.  
Disconnect power to unit. Take off lower grill  
assembly. Remove phillips screws at the bottom  
of the grill. Holding grill at the bottom gently pull  
out and down as shown. (see illustration 1).  
Step 2  
Clean off accumulated dirt from condensing coil  
with a stiff bristle brush and clean fan blade  
®
NOTE  
It may be necessary to use CO2 or compressed air to  
blow off any dust or debris from condenser coil. Use  
a vacuum to clean up any debris.  
Illustration 1  
Warning  
Do not bend or disrupt the refrigeration lines when  
cleaning the condenser coil. True is not responsible  
for damage done to the condensing unit and  
refrigeration lines.  
Step 3  
Remove bolts anchoring compressor assembly  
to frame rails and carefully slide out. (tube  
connections are flexible)  
Step 4  
Lift W.R. Board cover above fan at plastic plugs  
and carefully clean condenser coil and fan blade.  
Step 5  
After brushing condenser coil vacuum dirt from  
coil, and interior floor  
10  
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MAINTENANCE, CARE & CLEANING  
IMPORTANT WARRANTY INFORMATION  
Condensers accumulate dirt and require cleaning every 30 days. Dirty condensers result in  
compressor failure, product loss, and lost sales... which are not covered by warranty.  
If you keep the Condenser clean you will minimize your service expense and lower your electrical costs. The  
Condenser requires scheduled cleaning every thirty days or as needed.  
Air is pulled through the Condenser continuously, along with dust, lint, grease, etc.  
A dirty Condenser can result in NON-WARRANTEED part & Compressor Failures, Product Loss, and Lost Sales.  
Proper cleaning involves removing dust from the Condenser. By using a soft brush, or vacuuming the Condenser  
with a shop vac, or using CO2, nitrogen, or pressurized air.  
If you cannot remove the dirt adequately, please call your refrigeration service company.  
You need to be able to see through the condenser for the unit to function at maximum capacity. Do not place fil-  
ter material in front of condensing coil. This material blocks air-flow to the coil similar to having a dirty coil.  
THE CLEANING OF THE CONDENSER IS NOT COVERED BY THE WARRANTY!  
HOW TO CLEAN THE CONDENSER:  
1. Disconnect the electrical power to the unit.  
2. Remove the louvered grill.  
3. Vacuum or brush the dirt, lint, or debris from the finned condenser coil.  
4. If you have a significant dirt build up you can blow out the condenser with compressed air.  
(CAUTION MUST BE USED to avoid eye injury. Eye protection is recommended.)  
5. When finished be sure to replace the louvered grill. The gill protects the condenser.  
6. Reconnect the electrical power to the unit.  
If you have any questions, please call True Manufacturing at 636-240-2400 or 800-325-6152 and ask for the  
Service Department. Service Department Availability Monday-Friday 7:30 a.m. to 5:30 p.m.  
and Saturday 8:00 a.m. to 12:00 a.m. CST.  
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True Food Service Equipment, Inc.  
MAINTENANCE, CARE & CLEANING  
STAINLESS STEEL EQUIPMENT CARE AND CLEANING  
CAUTION: Do not use any steel wool, abrasive or chlorine based products to clean stainless steel surfaces.  
Stainless Steel Opponents  
There are three basic things which can break down your stainless steel’s passivity layer and allow  
corrosion to rear its ugly head.  
1) Scratches from wire brushes, scrapers, and steel pads are just a few examples of items that can be  
abrasive to stainless steel’s surface.  
2) Deposits left on your stainless steel can leave spots. You may have hard or soft water depending on  
what part of the country you live in. Hard water can leave spots. Hard water that is heated can  
leave deposits if left to sit too long. These deposits can cause the passive layer to break down and  
rust your stainless steel. All deposits left from food prep or service should be removed as soon as  
possible.  
3) Chlorides are present in table salt, food, and water. Household and industrial cleaners are the worst  
type of chlorides to use.  
8 steps that can help prevent rust on stainless steel:  
1. Using the correct cleaning tools  
Use non-abrasive tools when cleaning your stainless steel products. The stainless steel’s passive layer will not  
be harmed by soft cloths and plastic scouring pads. Step 2 tells you how to find the polishing marks.  
2. Cleaning along the polish lines  
Polishing lines orgrainare visible on some stainless steels. Always scrub parallel to visible lines on some  
stainless steels. Use a plastic scouring pad or soft cloth when you cannot see the grain.  
3. Use alkaline, alkaline chlorinated or non-chloride containing cleaners  
While many traditional cleaners are loaded with chlorides, the industry is providing an ever increasing choice  
of non-chloride cleaners. If you are not sure of your cleaner’s chloride content contact your cleaner supplier.  
If they tell you that your present cleaner contains chlorides, ask if they have an alternative. Avoid cleaners  
containing quaternary salts as they can attack stainless steel, causing pitting and rusting.  
4. Water Treatment  
To reduce deposits, soften the hard water when possible. Installation of certain filters can remove corrosive  
and distasteful elements. Salts in a properly maintained water softener can be to your advantage. Contact a  
treatment specialist if you are not sure of the proper water treatment.  
5. Maintaining the cleanliness of your food equipment  
Use cleaners at recommended strength (alkaline, alkaline chlorinated or non-chloride). Avoid build-up of hard  
stains by cleaning frequently. When boiling water with your stainless steel equipment, the single most likely  
cause of damage is chlorides in the water. Heating any cleaners containing chlorides will have the same  
damaging effects.  
6. Rinse  
When using chlorinated cleaners you must rinse and wipe dry immediately. It is better to wipe standing  
cleaning agents and water as soon as possible. Allow the stainless steel equipment to air dry. Oxygen helps  
maintain the passivity film on stainless steel.  
7. Hydrochloric acid (muriatic acid) should never be used on stainless steel  
8. Regularly restore/passivate stainless steel  
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True Food Service Equipment, Inc.  
MAINTENANCE, CARE & CLEANING  
STAINLESS STEEL EQUIPMENT CARE AND CLEANING  
Recommended cleaners for certain situations / environments of stainless steel  
A) Soap, ammonia and detergent medallion applied with a cloth or sponge can be used for routine  
cleaning.  
B) Arcal 20, Lac-O-Nu Ecoshine applied provides barrier film for fingerprints and smears.  
C) Cameo,Talc, Zud First Impression is applied by rubbing in the direction of the polished lines for  
stubborn stains and discoloring.  
D) Easy-off and De-Grease It oven aid are excellent for removals on all finishes for grease-fatty acids,  
blood and burnt-on foods.  
E) Any good commercial detergent can be applied with a sponge or cloth to remove grease and oil.  
F) Benefit, Super Sheen, Sheila Shine are good for restoration / passivation.  
NOTE:  
The use of stainless steel cleaners or other such solvents is not  
recommended on plastic parts. Warm soap and water will suffice.  
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TRUE REFRIGERATIONTM  
MADE IN  
U.S.A.  
WARRANTY INFORMATION (U.S.A. & CANADA ONLY!)  
SINCE 1945  
ONE YEAR PARTS & LABOR WARRANTY  
TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in  
material or workmanship, under normal and proper use and maintenance service as specified by TRUE and upon proper installation and start-  
up in accordance with the instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of one  
(1) year from the date of original installation or 15 months after shipment date from TRUE, whichever occurs first.  
Any part covered under this warranty that are determined by TRUE to have been defective within one (1) year of original installation  
or fifteen (15) months after shipment date from manufacturer, whichever occurs first, is limited to the repair or replacement, including labor  
charges, of defective parts or assemblies. The labor warranty shall include standard straight time labor charges only and reasonable travel  
time, as determined by TRUE.  
ADDITIONAL FOUR YEAR COMPRESSOR WARRANTY  
In addition to the one (1) year warranty stated above, TRUE warrants its hermetically and semi-hermetically sealed compressor to be free  
from defects in both material and workmanship under normal and proper use and maintenance service for a period of four (4) additional  
years from the date of original installation but not to exceed five (5) years and three (3) months after shipment from the manufacturer.  
Compressors determined by TRUE to have been defective within this extended time period will, at TRUE’s option, be either repaired or  
replaced with a compressor or compressor parts of similar design and capacity.  
The four (4) year extended compressor warranty applies only to hermetically and semi-hermetically sealed parts of the compressor and  
does not apply to any other parts or components, including, but not limited to, cabinet, paint finish, temperature control, refrigerant, metering  
device, driers, motor starting equipment, fan assembly or any other electrical component, etcetera.  
404A/134A COMPRESSOR WARRANTY  
The four year compressor warranty detailed above will be voided if the following procedure is not carefully adhered to:  
1. This system contains R404A or R134A refrigerant and polyol ester lubricant. The polyol ester lubricant has rapid moisture absorbing  
qualities. If long exposure to the ambient conditions occur, the lubricant must be removed and replaced with new. For oil amounts and  
specifications please call True technical service department (800-325-6152). Failure to comply with recommended lubricant specification will  
void the compressor warranty.  
2. Drier replacement is very important and must be changed when a system is opened for servicing. A drier using XH-7 desiccant or an  
exact replacement solid core drier must be used. The new drier must also be the same capacity as the drier being replaced.  
3. Micron level vacuums must be achieved to insure low moisture levels in the system. 500 microns or lower must be obtained.  
WARRANTY CLAIMS  
All claims for labor or parts must be made directly through TRUE. All claims should include: model number of the unit, the serial number of  
the cabinet, proof of purchase, date of installation, and all pertinent information supporting the existence of the alleged defect.  
In case of warranty compressor, the compressor model tag must be returned to TRUE along with above listed information.  
Any action or breach of these warranty provisions must be commenced within one (1) year after that cause of action has occurred.  
WHAT IS NOT COVERED BY THIS WARRANTY  
TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below.  
This warranty neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.  
NO CONSEQUENTIAL DAMAGES. TRUE IS NOT RESPONSIBLE FOR ECONOMIC LOSS; PROFIT LOSS; OR SPECIAL, INDIRECT, OR CONSEQUENTIAL  
DAMAGES, INCLUDING WITHOUT LIMITATION, LOSSES OR DAMAGES ARISING FROM FOOD OR PRODUCT SPOILAGE CLAIMS WHETHER OR NOT  
ON ACCOUNT OF REFRIGERATION FAILURE.  
WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only in favor of the original purchaser/user to whom  
delivered. ANY SUCH ASSIGNMENT OR TRANSFER SHALL VOID THE WARRANTIES HEREIN MADE AND SHALL VOID ALL WARRANTIES, EXPRESS OR  
IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  
IMPROPER USAGE. TRUE ASSUMES NO LIABILITY FOR PARTS OR LABOR COVERAGE FOR COMPONENT FAILURE OR OTHER DAMAGES  
RESULTING FROM IMPROPER USAGE OR INSTALLATION OR FAILURE TO CLEAN AND/OR MAINTAIN PRODUCT AS SET FORTH IN THE WARRANTY  
PACKET PROVIDED WITH THE UNIT.  
RESIDENTIAL APPLICATIONS: True assumes no liability for parts or labor coverage for component failure or other damages resulting from installation in  
non-commercial or residential applications.  
ALTERATION, NEGLECT, ABUSE, MISUSE, ACCIDENT, DAMAGE DURING TRANSIT OR INSTALLATION, FIRE, FLOOD, ACTS OF GOD. TRUE is not  
responsible for the repair or replacement of any parts that TRUE determines have been subjected after the date of manufacture to alteration,  
neglect, abuse, misuse, accident, damage during transit or installation, fire, flood, or act of God.  
IMPROPER ELECTRICAL CONNECTIONS. TRUE IS NOT RESPONSIBLE FOR THE REPAIR OR REPLACEMENT OF FAILED OR DAMAGED  
COMPONENTS RESULTING FROM ELECTRICAL POWER FAILURE, THE USE OF EXTENSION CORDS, LOW VOLTAGE, OR VOLTAGE DROPS TO THE UNIT.  
NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE: THERE ARE NO OTHER WARRANTIES, EXPRESSED,  
IMPLIED OR STATUTORY, EXCEPT THE ONE (1) YEAR PARTS & LABOR WARRANTY AND THE ADDITIONAL FOUR (4) YEAR COMPRESSOR WARRANTY  
AS DESCRIBED ABOVE. THESE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTY AND  
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE  
FACE HEREOF.  
OUTSIDE U.S./Canada: This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or  
used outside the United States or Canada.  
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