Toshiba Telephone DP5000 Series User Manual

Telecommunication Systems Division  
®
DP5000-Series  
Telephone User Guide  
November 2007  
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TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TAIS)  
Telecommunication Systems Division License Agreement  
IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY  
SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEMS PRODUCT OR OTHERWISE MADE  
AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE  
SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION  
FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR  
DISTRIBUTION THROUGH TAIS AUTHORIZED CHANNELS ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.  
1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software  
provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying,  
distributing, printing, sublicensing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the  
Software is strictly prohibited except as permitted by applicable law; you agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice,  
against you or any other person in possession of the Software. You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the  
Software to TAIS, upon demand. Furthermore, you hereby agree not to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the  
software in the event that you or any other person violates this License Agreement. Execution of the Software for any additional capabilities require a valid run-time license.  
2. Intellectual Property. You acknowledge that no title to the intellectual property in the Software is transferred to you. You further acknowledge that title and full ownership rights to the Software will remain  
the exclusive property of TAIS and/or its suppliers, and you will not acquire any rights to the Software, except the license expressly set forth above. You will not remove or change any proprietary notices  
contained in or on the Software. The Software is protected under US patent, copyright, trade secret, and/or other proprietary laws, as well as international treaties. Any transfer, use, or copying of the  
software in violation of the License Agreement constitutes copyright infringement. You are hereby on notice that any transfer, use, or copying of the Software in violation of this License Agreement constitutes  
a willful infringement of copyright.  
3. No Reverse Engineering. You agree that you will not attempt, and if you employ employees or engage contractors, you will use your best efforts to prevent your employees and contractors from  
attempting to reverse compile, reverse engineer, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein  
will result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS.  
4. Limited Warranty. THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAIS AND ITS SUPPLIERS  
DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD  
PARTY RIGHTS, THE WARRANTY OF YEAR 2000 COMPLIANCE, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS  
TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET  
YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. HOWEVER, TAIS WARRANTS THAT ANY MEDIA ON WHICH THE  
SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO  
YOU.  
5. Limitation Of Liability. TAIS’ ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS’ OPTION REPLACEMENT OF THE MEDIA OR  
REFUND OF THE PRICE PAID. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL,  
SPECIAL, INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION/DATA, OR ANY  
OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF  
SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.  
6. State/Jurisdiction Laws. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR  
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU  
SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.  
7. Export Laws. This License Agreement involves products and/or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the  
United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or  
order, is prohibited.  
8. Governing Law. This License Agreement will be governed by the laws of the State of California, United States of America, excluding its conflict of law provisions.  
9. United States Government Restricted Rights. The Software is provided with Restricted Rights. The Software and other materials provided hereunder constitute Commercial Computer Software and  
Software Documentation and Technical Data related to Commercial Items. Consistent with F.A.R. 12.211 and 12.212 they are licensed to the U.S. Government under, and the U.S. Government’s rights  
therein are restricted pursuant to, the vendor’s commercial license.  
10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way  
be affected or impaired.  
11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no  
waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.  
12. Supplier Software. The Software may include certain software provided by TAIS suppliers. In such event, you agree that such supplier may be designated by TAIS as a third party beneficiary of TAIS with  
rights to enforce the Agreement with respect to supplier’s software.  
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU  
FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR  
AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.  
Toshiba America Information Systems, Inc.  
Telecommunication Systems Division  
9740 Irvine Boulevard  
5932  
Irvine, California 92618-1697  
United States of America  
DSD 020905  
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Toshiba America Information Systems, Inc.  
Telecommunication Systems Division  
End-User Limited Warranty  
Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment manufactured by  
Toshiba (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS  
dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24)  
months after delivery, except as otherwise provided by TAIS in the TAIS warranty accompanying the products or  
posted on TAIS’s website. Products which are not manufactured by Toshiba but are purchased from Toshiba, will  
be subject to the warranty provisions provided by the equipment manufacturer, unless TAIS notifies the end-user  
of any additional warranty provisions in writing.  
This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if  
the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if  
the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired  
by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or  
missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by  
TAIS and which are not compatible or are of inferior quality, design, or performance.  
The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with  
respect to the equipment, is the repair or replacement of such defective or missing parts as are causing the malfunc-  
tion by TAIS or its authorized dealer with new or refurbished parts (at their option). If TAIS or one of its  
authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the  
price charged by TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS  
through one of its authorized dealers within the warranty period and no later than thirty (30) days after such  
malfunction, whichever first occurs.  
Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct,  
special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circum-  
stances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment  
that is malfunctioning.  
To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the  
attention of one of TAIS’ authorized dealers within the applicable warranty period and no later than thirty (30)  
days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an  
authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service.  
THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS,  
INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL  
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY,  
FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.  
No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modifi-  
cation or extension is effective unless it is in writing and signed by the Vice President and General Manager,  
Telecommunication Systems Division.  
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WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS  
A valuable element of Toshiba’s product strategy is to offer our customers a complete product  
portfolio. To provide this value to our customers at the most optimal prices, we offer both  
Toshiba-branded and third-party manufactured products that support our Toshiba Strata CIX  
product portfolio. Similar to other resellers of software, hardware and peripherals, these third-  
party manufactured products carry warranties independent of our Toshiba limited warranty  
provided with our Toshiba-branded products. Customers should note that third-party  
manufacturer warranties vary from product to product and are covered by the warranties  
provided through the original manufacturer and passed on intact to the purchaser by Toshiba.  
Customers should consult their product documentation for third-party warranty information  
specific to third-party products. More information may also be available in some cases from the  
manufacturer’s public website.  
While Toshiba offers a wide selection of software, hardware and peripheral products, we do  
not specifically test or guarantee that the third-party products we offer work under every  
configuration with any or all of the various models of the Toshiba Strata CIX. Toshiba does not  
endorse, warrant nor assume any liability in connection with such third party products or  
services. If you have questions about compatibility, we recommend and encourage you to  
contact the third-party software, hardware and peripheral product manufacturer directly.  
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Contents  
Introduction  
Fixed Buttons....................................................................................................................6  
Volume Control ..............................................................................................................11  
Volume Control for the Single Line Telephone .............................................................12  
LCD Contrast..................................................................................................................13  
Brightness Control..........................................................................................................13  
Backlight On/Off ............................................................................................................14  
Keystrip Labels ..................................................................................................................15  
Ring Tones.........................................................................................................................15  
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Contents  
Chapter 3 – Feature Operations  
Speaker ...........................................................................................................................21  
Call Forward ......................................................................................................................32  
System.............................................................................................................................32  
Station.............................................................................................................................32  
Station Call Forward Categories.....................................................................................33  
Call Forward Settings .....................................................................................................33  
Station Call Forward Procedures....................................................................................34  
Call Forward Examples ..................................................................................................35  
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Contents  
Chapter 3 – Feature Operations  
Override Calls ....................................................................................................................55  
Busy Override.................................................................................................................55  
Do Not Disturb Override ................................................................................................55  
Executive Override.........................................................................................................56  
Destination Restriction/Traveling Class Override..........................................................56  
Class of Service Override...............................................................................................56  
Privacy Override.............................................................................................................57  
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Contents  
Chapter 4 – ADM/DSS Console  
Storing Personal Speed Dial Names...............................................................................63  
Transferring to an Idle Station........................................................................................73  
Call Transfer with Camp-on...........................................................................................74  
Call Answering (Outside Line).......................................................................................74  
Speed Dial.......................................................................................................................74  
Paging .............................................................................................................................75  
Call Forward Override (DSS Override)..........................................................................75  
Night Transfer Button.....................................................................................................75  
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Programmable Feature Button Codes ................................................................................84  
DNIS Name ....................................................................................................................96  
System Features .................................................................................................................97  
Direct Inward System Access (DISA) Security Code....................................................97  
Date and Time Setting .......................................................................................................99  
Telephone Programming Mode .......................................................................................100  
Initialize Telephone Settings ........................................................................................100  
Call Waiting and Camp-on Ring Tone Over Handset/Headset Option........................101  
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Contents  
Appendix A – References  
DKT2000 Mode On/Off ..................................................................................................102  
Redial / Feature Button Activation / Deactivation .......................................................104  
Call Forward ....................................................................................................................105  
Wiring ..............................................................................................................................117  
Appendix C — Centrex Application  
Flexible Directory Numbering.........................................................................................119  
Centrex Feature Buttons ..................................................................................................119  
Ringing Repeat.................................................................................................................119  
Delayed Ringing ..............................................................................................................120  
Index ....................................................................................................................................121  
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Introduction  
This user guide describes how to use the Toshiba DP5000-series telephones with the  
Strata CIX670, CIX200, CIX100, CIX100-S, and CIX40 telephone systems. These  
include:  
Strata DP5000-series digital telephones shown in Table 1 on Page 2.  
Note Telephones and ADM models that include “1” in the model number are models  
that support the backlight feature.  
Organization  
Chapter 2 – The Basics covers the basic telephone functions.  
Chapter 3 – Feature Operations includes an explanation of Soft Key operations,  
an alphabetical feature list and LCD information.  
Chapter 4 – ADM/DSS Console explains features and functions of the Add-on  
modules.  
Chapter 5 – Headset and Handset Operation explains the interactions of these  
accessories with the DP5000-series telephones.  
Chapter 6 – User Programming explains how to program the Programmable  
Feature Buttons, such as setting One Touch buttons, changing Personal Speed Dial  
numbers, as well as other user programmable functions.  
Chapter 7 – Administrator Programming explains features and functions to be  
performed by an Administrator.  
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Introduction  
How to Use This Guide  
Appendix A – References includes tables that support procedures in the Basic and  
Feature Operation chapters.  
Appendix B – Hardware Connections includes tilt angles and telephone wiring  
diagrams.  
Appendix C – Centrex Application describes the Centrex features which may be  
available with your Strata CIX system.  
How to Use This Guide  
This guide provides in-depth instructions for the DP5000-series telephones and their  
features. Most telephone users can use the “Strata CIX DP5000-series Quick  
Reference Guide” instead of this guide.  
Conventions  
Note Elaborates specific items or references other information. Within some tables,  
general notes apply to the entire table and numbered notes apply to specific  
items.  
Important! Calls attention to important instructions or information.  
CAUTION! Advises you that hardware, software applications, or data could be  
damaged if the instructions are not followed closely.  
WARNING! Alerts you when the given task could cause personal injury or  
death.  
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Introduction  
How to Use This Guide  
Conventions  
Description  
Represents any Directory Number button, also known as an  
extension or intercom number.  
[DN]  
Telephones can have multiple extensions. Incoming calls  
ring extensions bottom to top.  
Represents any Primary Directory Number button (the  
extension number for the telephone).  
[PDN]  
[SDN]  
[PhDN]  
Represents any Secondary appearance of a PDN. A PDN  
which appears on another telephone is considered an SDN.  
Represents any Phantom Directory Number button (an  
additional DN).  
Arial Bold  
Courier  
Arial  
Represent telephone buttons.  
Shows a computer keyboard entry or screen display.  
Represents LCD displays, tokens or custom IVR functions.  
Indicates entry of a string of text.  
“Type”  
Indicates entry of a single key. For example: Type prog  
then press Enter.  
“Press”  
Shows a multiple PC keyboard or phone button entry. Entries  
without spaces between them show a simultaneous entry.  
Example: Esc + Enter. Entries with spaces between them  
show a sequential entry. Example: #+5.  
Plus (+)  
Tilde (~)  
Means “through.” Example: 350~640 Hz frequency range.  
Denotes the step in a one-step procedure.  
Denotes a procedure.  
ä
ä
Start > Settings >  
Printers  
Denotes a progression of buttons and/or menu options on the  
screen you should select.  
Strata CIX DP5000-series Telephone UG 11/07  
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Introduction  
Related Documents/Media  
Conventions  
Description  
Grey words within the printed text denote cross-references.  
In the electronic version of this document (Library CD-ROM  
or FYI Internet download), cross-references appear in blue  
hypertext.  
See Figure 10  
Related Documents/Media  
Note Some documents listed here may appear in different versions on the  
electronically or in print. To find the most current version, check the version/  
date in the Publication Information on the back of the document’s title page.  
Refer to the following for more information:  
Strata CIX General Description  
• Strata CIX DP5000-series Telephone Quick Reference Guide  
• Strata CIX Installation and Maintenance Manual  
Strata CIX Programming Manual - Volume 1  
• Strata CIX My Phone Manager User Guide  
x
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The Grand Tour  
1
The DP5000-series digital telephones connected to a Strata CIX telephone system  
include a wide selection of digital telephone models and matching digital add-on  
modules and a 60-button DSS Console. See Table 1 for more details.  
Through dynamic soft key assignments, the LCD telephones provide easy access to  
frequently-used features by prompting specific tasks, providing Outside Line  
Identification, User Name/Number, Call Duration, Date/Time of Day displays, and  
Name and number displays of incoming callers.  
The speakerphone on these telephones enables you to place and receive calls without  
lifting the handset.  
The LCD telephones with 10 and 20 buttons are available with LCD backlight. To  
change the backlight settings, refer to Chapter 3 – Feature Operations.  
Strata CIX DP5000-series Telephone UG 11/07  
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The Grand Tour  
Table 1  
DP5000 Series Digital Telephones  
Description  
Image  
Digital Single Line Telephone:  
• On hook dialing  
• Headset I/F  
• Ringing LED  
• Non-display  
10 Button Digital Telephone:  
• Half duplex Speakerphone  
• Headset I/F  
• Ringing LED  
• Non-display  
10 Button Digital Telephone:  
• 4 line LCD with back light option  
• Half duplex Speakerphone  
• Headset I/F  
• Ringing LED  
2
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The Grand Tour  
Table 1  
DP5000 Series Digital Telephones (continued)  
Description Image  
20 Button Digital Telephone:  
• 4 line LCD with back light option  
• Half duplex Speakerphone  
• Headset I/F  
• Ringing LED  
10 Button with Electronic LCD Labels:  
• 9 line LCD with back light  
• Half duplex Speakerphone  
• Headset I/F  
• Ringing LED  
Strata CIX DP5000-series Telephone UG 11/07  
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The Grand Tour  
The DP5000-series telephone upgrade options include:  
Table 2  
DP5000 Series Add-on Modules  
Description  
Image  
10 Button ADM for DP5000-series  
• LCD programmable key strip with  
back light  
20 Button ADM for DP5000-series  
• Paper Key Strip  
60 Button DSS for DP5000-series  
• Paper Key Strip  
4
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The Grand Tour  
DP5000-series Telephone Overview  
DP5000-series Telephone Overview  
The illustration of the DP5000-series telephone shown below gives a general idea of  
the basic attributes found on most of these telephones. The positioning of the buttons  
varies per telephone model.  
A
B
C
D
E
F
G
H
J
K
I
20 Programmable Feature Buttons 4-Line LCD Telephone  
Legend  
A. Status LED (message and ringing)  
B. LCD Display  
C. Softkeys  
D. Programmable Feature Buttons  
E. Message Waiting LED Button  
F. Microphone LED Button  
G. Speaker LED Button  
H. Volume  
I. Hold Button  
J. Microphone  
K. Tilt stand  
Strata CIX DP5000-series Telephone UG 11/07  
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The Grand Tour  
DP5000-series Telephone Overview  
Fixed Buttons  
The fixed buttons on the dial pad help perform standard functions quickly and easily.  
Layouts  
Fixed buttons are laid out differently on the DP5000-series telephones.  
Single Line Telephone  
9-line LCD Telephone  
Fixed buttons are located below the dial pad.  
10 and 20 Button 4-line LCD Telephones  
Fixed buttons are located on either side of the dial pad.  
6
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The Grand Tour  
DP5000-series Telephone Overview  
The Fixed buttons are described below.  
Fixed Button Definitions  
Button  
Table 3  
Definitions  
Message (Msg): When Msg LED flashes, press Msg to call back the  
station or voice mail device that activated the LED. This is the  
telephone’s [PDN] message waiting button.  
Important!  
Red LED must be on in order for button to function.  
Microphone (Mic/Mute) button toggles between Mic and Mute. When  
Mic key is lit, handsfree communication is supported, when Mic is  
pressed again and light is off, Mute is enabled on the microphone in the  
telephone and the microphone in the handset.  
Speaker: Press to toggle the speaker ON/OFF. When red Speaker LED  
is lit handsfree communications is supported.  
To start a handsfree conversation; press the Speaker button, this turns  
the red Speaker LED on. To terminate this call press the Speaker button  
again (Speaker LED off).  
During a handset conversation, press the Speaker button to start  
hands-free communications (red Speaker LED on). Press the Speaker  
button again to transfer the conversation back to the handset (Speaker  
LED off).  
Press and release the volume control bar to adjust volume levels. See  
“Volume Control” on page 11.  
Important!  
Continuously holding the volume button (up or down)  
does not change the volume. It is adjusted on a per  
press basis.  
Press Spdial and enter 3-digit Speed dial access code. Speed dial  
access codes must be setup before they can be accessed. See “Speed  
Dial” on page 60.  
Spdial  
Press Redial to dial the last telephone number called (internal or  
external).  
Redial  
If you have Automatic Line Selection, lift the handset first.  
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The Grand Tour  
DP5000-series Telephone Overview  
Table 3  
Fixed Button Definitions (continued)  
Button  
Definitions  
Press Cnf/Trn to add internal or external parties to a conference call (up  
Cnf/Trn  
(Conference/  
Transfer)  
to 8 parties).  
Press Cnf/Trn and enter a number to transfer a call to another party (on  
the CIX system).  
Press Hold to place an internal or external call on hold.  
Press Hold Hold to place an internal or external call on Exclusive hold.  
If your telephone is programmed for Automatic Hold, existing calls are  
automatically placed on hold when you answer a call or make another  
Hold  
Programmable Feature Buttons  
Programmable Feature Buttons are programmed  
by the System Administrator and can be  
customized on a per user basis.  
10  
09  
08  
07  
06  
05  
04  
03  
02  
01  
20  
19  
18  
17  
16  
15  
14  
13  
12  
11  
See Table 17 on page 110 for a list of  
Programmable Feature Buttons.  
Note Programmable Feature Buttons are  
numbered bottom to top, left to right  
Key Strip  
The key strips on the DP5000-series telephones  
and add-on modules are either electronic  
(programmable) or paper (refer to Table 1 and  
Table 2).  
Programmable Feature Button  
Layout  
8
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The Grand Tour  
LCD  
LCD  
If your telephone has an LCD, use this section to learn more about its functions.  
9-Line LCD Display  
The LCD on the 9-Line LCD telephone (shown below) in idle state shows:  
Top to Bottom  
Line 1 or the top line of the LCD will display your user name (if programmed) and  
your extension number.  
Line 2 will show the Date and time.  
Line 3 will show information related to your telephone set: VM New/Saved messages,  
Call Forward, or if a certain feature is enabled on your telephone set.  
A plus sign + on the LCD indicates there is more data to display. Press SCRL to  
advance through the information.  
Lines 4~8 will indicate Programmable Feature Button labels.  
Line 9 will display the Soft Keys (See “Soft Keys” on page 10).  
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The Grand Tour  
Soft Keys  
4-Line LCD Display  
The LCD in it's idle state (shown right)  
displays:  
Line 1 or the top line of the LCD will  
display your user name (if  
programmed) and your extension  
number.  
Line 2 will show the Date and time.  
Line 3 will show information related to  
your telephone set: VM New/Saved  
messages, Call Forward, or if a certain  
feature is enabled on your telephone  
set.  
DP5000 4-line LCD display in Idle Mode  
A plus sign + on the LCD indicates there is more data to display. Press NEXT to  
advance through the information.  
Line 4 will display the soft keys available in idle state. Press DSPLY to switch from  
the Call Forward display to the User Name display.  
Soft Keys  
Softkeys (SK1 - SK4) refer to the four  
buttons directly below the LCD screen  
(shown right). Soft Keys dynamically  
change their functions and label  
depending on the state of the telephone.  
The dynamic feature associated with the  
Soft Key is displayed on the bottom line  
of the LCD display directly above each  
Soft Key button.  
SK1  
SK2  
SK3  
SK4  
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The Basics  
2
This chapter reviews the basic operations of the DP5000-series telephones. The  
instructions apply to all telephone models, except when noted otherwise.  
Customizing Your Telephone  
Volume Control  
Note The Volume Control instructions for the Single Line Telephone are on the next  
page.  
³ To adjust the handset volume  
³ Press the Vol V to increase volume and Vol W to decrease volume during the call.  
When you hang up, the volume returns to the default setting.  
³ To adjust the speaker volume for internal/external calls and background music  
1. Press Spkr.  
2. Press an extension button - you hear dial tone.  
3. Press the Vol V to increase volume and Vol W to decrease volume. This volume  
setting applies to all calls until changed.  
³ To adjust Ring Tone, Hands free Answerback and Speaker Off-hook Call  
Announce  
³ Make sure the telephone is idle and the handset is on-hook. Press the Vol V to  
increase volume and Vol W to decrease volume. This adjusts volume for your  
telephone’s ring tone, Hands free Answerback and Speaker Off-hook Call  
Announce simultaneously.  
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The Basics  
Customizing Your Telephone  
³ To adjust handset Beep Tone  
1. With the handset off-hook, dial the Beep Tone Adjustment Code #6101 (default  
code). You hear busy tone.  
2. Press Vol V or Vol W to reach the desired level.  
Volume Control for the Single Line Telephone  
³ Press the Vol V to increase volume and Vol W to decrease volume during it.  
³ To adjust the handset volume  
³ Press the Vol V to increase volume and Vol W to decrease volume during the call.  
When you hang up, the volume returns to the default setting.  
³ To adjust the speaker volume for internal/external calls and background music  
1. Press Spkr.  
2. Press an extension button - you hear dial tone.  
3. Press the Vol V to increase volume and Vol W to decrease volume. This volume  
setting applies to all calls until changed.  
³ To adjust Ring Tone  
³ Make sure the telephone is idle and the handset is on-hook. Press the Vol s to  
increase volume and Vol t to decrease volume.  
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The Basics  
Customizing Your Telephone  
LCD Contrast  
Available on backlit telephones and backlit add-on module.  
³ To adjust the LCD contrast on the backlit telephones  
1. Press and hold down the Mic button.  
2. Press and release Vol V or Vol W repeatedly.  
Note Holding the Vol button does not continue to change the setting. The button must  
be pressed for each step of contrast change.  
³ To adjust the LCD contrast on the Add-on Module  
1. Press Hold+3+6+9 (simultaneously).  
2. Press Contrast + button to increase contrast.  
3. Press Contrast - button to decrease contrast.  
4. Lift the handset off-hook / on-hook to save settings.  
Note Holding the softkey does not continue to change the setting. The softkey must  
be pressed for each step of contrast change  
Brightness Control  
Available on backlit telephones and backlit add-on module.  
³ To change the LCD back light brightness  
1. Press Hold+3+6+9 (simultaneously).  
2. Press Bright softkey to increase brightness.  
3. Press Dim softkey to decrease brightness.  
4. Lift the handset off-hook / on-hook to save the settings.  
Note Use the Bright and Dim buttons in steps 2 and 3 on the 10 button LCD Add-on  
Module.  
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The Basics  
Customizing Your Telephone  
Backlight On/Off  
Available on backlit telephones and backlit add-on module.  
³ To change Backlight Settings  
1. Press Hold+3+6+9 (simultaneously).  
2. Press the Mic button.  
3. Use table below to choose preferred settings.  
4. Press Hold to save settings  
Table 4  
Backlight Settings  
FB4  
On  
On  
On  
On  
On  
On  
On  
On  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
Off  
FB3  
On  
On  
On  
On  
Off  
Off  
Off  
Off  
On  
On  
On  
On  
Off  
Off  
Off  
Off  
FB2  
On  
On  
Off  
Off  
On  
On  
Off  
Off  
On  
On  
Off  
Off  
On  
On  
Off  
Off  
FB1  
On  
Off  
On  
Off  
On  
Off  
On  
Off  
On  
Off  
On  
Off  
On  
Off  
On  
Off  
Meaning  
Delay (in Seconds)  
Always On  
None  
300  
240  
180  
160  
140  
120  
100  
80  
Synchronized  
Synchronized  
Synchronized  
Synchronized  
Synchronized  
Synchronized  
Synchronized  
Synchronized  
Synchronized  
Synchronized  
Synchronized  
Synchronized  
Synchronized  
Synchronized  
Always Off  
60  
50  
40  
30 (Default)  
20  
10  
None  
Note FB1 is the lower left key, FB2 in the next up, FB3 is above FB2, and FB4 is  
above FB3.  
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The Basics  
Keystrip Labels  
Keystrip Labels  
Available on 9 Line LCD telephone and 10 Button LCD Add-on Module  
³ To program LCD Keystrip Labels  
1. Dial #9876 (or press the flexible Program button)  
2. Press the Speaker button.  
3. Press the button you wish to label.  
4. Use the dialpad to enter the label.  
5. Press the button labeled in step 3 to save the setting.  
6. To label another button, repeat steps 3-5.  
7. To exit User Programming mode lift the handset off-hook / on-hook.  
Ring Tones  
³ To set distinctive ringing  
1. Press #9876 to enter User Programming Mode.  
2. Press a Line or extension button. The LED is steady green.  
3. You can press Hold to switch between internal and external pitch. (Internal =  
station calls within your system; external = outside line calls.)  
4. Enter the two-digit pitch number (see Table 5 on page 16).  
5. Press the same button that you pressed in Step 2 (Line or extension). Two beeps is  
a confirmation tone and “DATA PROGRAMMED” displays on your LCD.  
6. Lift the handset off-hook/on-hook to save settings.  
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The Basics  
Ring Tones  
Table 5  
Internal and External Call Ringing Tones  
Tone No.  
Frequency and Cadence  
01  
02  
11  
12  
13  
14  
15  
16  
17  
18  
500 Hz 1 sec. On, 3 sec. Off, repeat  
1300 Hz 1 sec. On, 1 sec. Off, repeat  
500/640 Hz 1 sec. On, 3 sec. Off, repeat  
500/640 Hz 1 sec. On, 1 sec. Off, repeat  
860/1180 Hz 1 sec. On, 3 sec. Off, repeat  
860/1180 Hz 1 sec. On, 1 sec. Off, repeat  
1300/1780 Hz 1 sec. On, 3 sec. Off, repeat  
1300/1780 Hz 1 sec. On, 1 sec. Off, repeat  
860/1180 Hz 0.5 sec. On, 1300/1780 Hz 3 sec. Off, repeat  
860/1180 Hz 0.5 sec. On, 1300/1780 Hz 1 sec. Off, repeat  
Dial Pad and Button Beeps  
Digital telephones can emit a “beep” whenever a dial pad or feature button is pressed.  
The “beeps” are On by default. Follow these steps to turn the “beeps” On or Off.  
1. Press 3+6+9+Hold (simultaneously).  
2. Press 0.  
3. Press Programmable Feature Button 1 (FB1) to toggle On/Off.  
FB1, LED On: buttons beep.  
FB1, LED Off: buttons do not beep.  
4. Press Hold to set the option.  
5. You must also go off-hook, then on-hook to exit the program mode.  
For Single Line Telephone  
1. Press 3+6+9+Hold (simultaneously).  
2. Press 0 1.  
3. Press Msg to toggle On/Off.  
Msg LED On: buttons beep.  
Msg LED Off: buttons do not beep.  
4. Press Hold to set the option.  
5. You must also go off-hook, then on-hook to exit the program mode.  
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The Basics  
Ring Tones  
Speakerphone/Microphone Sensitivity Adjustment  
When you are using the speakerphone, high ambient noise levels may cause the party  
you are talking with to be to cut off frequently. If this happens, follow these steps to  
lower the sensitivity of the microphone on a DP5000-series telephone. The default is  
normal sensitivity.  
1. Press 3+6+9+Hold (simultaneously).  
2. Press 0.  
3. Press Programmable Feature Button 3 (FB3) to toggle On/Off.  
FB3, LED On: Lower sensitivity  
FB3, LED Off: Normal sensitivity  
4. Press Hold to set the option.  
5. Go off-hook, then on-hook to exit the program mode.  
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The Basics  
Telephone Terminology  
Telephone Terminology  
When making or receiving calls on your DP5000-series telephone you may  
experience one or more of the following call features depending on how your  
telephone is configured.  
Line – is synonymous with trunk which is the line that connects you to the PSTN  
(Public Switched Telephone Network). Line can be:  
a button on your telephone set designated for outgoing calls  
your DN button followed by dialing 9.  
Automatic Line Selection (ALS) – ALS is engaged on outgoing calls. Lift the  
handset or press Spkr to hear dial tone, the steady green Line LED indicates ALS  
in enabled. The second line of the LCD will display the method of dialing  
available, followed by the digits dialed.  
Ringing Line Preference – Answer any incoming call by lifting the handset or  
pressing Spkr. There is no need to press the ringing line button to answer the call  
when ringing line preference is enabled.  
Tone First Signaling – Internal incoming calls only: telephone rings in standard  
ring tone, lift handset or press Spkr to answer call.  
Voice First Signaling – Internal incoming calls only: a long tone is heard,  
followed by the caller's voice, this will automatically engage the Spkr to allow for  
hands free communications. Lift the handset if desired (for privacy). When Voice  
First Signaling is enabled the telephone does not ring on internal incoming calls.  
Hot Dialing – Dial a telephone number from the dialpad, the telephone  
automatically selects a line, shown with a green LED, and turns on the Spkr and  
Mic LED's. When Hot Dialing is not turned on the handset should be lifted or Sprk  
should be pressed in order to make a call.  
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The Basics  
Making a Call  
Making a Call  
There are three ways to originate a call from the telephone:  
Handset  
1. To make a call, lift the handset, then dial the number.  
A line may be automatically selected or choose a line manually. Dial tone is heard  
through the handset. The Speaker and Microphone LEDs do not light.  
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,  
etc.) are heard through the handset.  
2. When connected, continue using the handset or switch to speakerphone by holding  
down Spkr and placing the handset in the cradle.  
Spkr Button  
1. To make a call, press Spkr.  
A line may be selected automatically or choose a line manually. The extension or  
Line button lights (depending on system programming). Dial tone is heard  
through the speaker. The Speaker and Microphone LEDs light.  
2. Dial the number.  
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,  
etc.) are heard through the speaker.  
3. When connected, continue using the speakerphone or lift the handset to continue  
the conversation.  
Hot Dialing  
1. To make a call using Hot Dialing, start dialing the number.  
The extension button, Spkr and Mic LEDs light. Digits display as they are dialed.  
Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the  
speaker.  
2. When connected, continue using the speakerphone or lift the handset to continue  
the conversation.  
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The Basics  
Making a Call  
Dial Directory  
This feature is supported on DP5000-series telephones with an LCD display running  
on CIX R5.1 (or higher) software. Calls can be made by selecting a name from the  
alphabetical telephone directory.  
³ To access the Directory  
1. Press DIR soft key (shown right).  
Select Directory menu appears.  
TOM EDISON  
APR 05 WEDNESDAY  
NO.2004  
1:01PM  
Note The soft keys on the Select  
Directory are:  
My = Personal Speed Dial  
Names  
DIR  
EXTR = System Speed Dial  
Names  
INTR = Directory Number  
Names  
Dial = Cancel directory, get dial tone.  
2. Choose the directory you wish to access and use the dial pad to enter the name.  
Notes  
If a directory is not selected and a name is entered, all directories will be  
searched.  
• To enter names from the dial pad, press the dial pad button associated with the  
letter to be entered. Press the button once for the first letter, twice for the second  
letter, etc. Left and Right Soft Keys are available to move the cursor.  
3. Press Find to start the directory search.  
4. Press Next to move forward through the directory.  
5. Press Back to move backwards through the directory.  
6. Press Call to connect to the directory entry selected.  
7. Press Cncl to quit the directory search.  
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The Basics  
Answering a Call  
Answering a Call  
There are several ways to answer a call:  
Handset  
³ When the telephone is programmed for Ringing Line Preference, pick up the  
handset and the telephone automatically answers the ringing line.  
... or press the button associated with the ringing line (flashing green LED).  
Speaker  
³ When the telephone is programmed for Ringing Line Preference, press Spkr and  
the ringing line is answered.  
... or press the button associated with the ringing line (flashing green LED). Once  
connected, continue using the speakerphone or lift the handset.  
Handsfree Answerback  
With speakerphone enabled, the telephone may be programmed for Handsfree  
Answerback. The called party hears a single long tone, followed by the caller’s voice.  
Begin hands free conversation. If Handsfree Answerback were not programmed, the  
called party could hear the calling party speak but would not be able to answer them  
without answering the call manually.  
Notes  
• The extension LED flashes green, the Microphone LED lights steady red and the  
Speaker LED flashes Red.  
In order to perform any additional functions with this call (like a transfer or hold)  
the call must be properly answered to gain full call control. Perform the same steps  
you normally would to answer a call: press the Spkr button, the flashing DN button  
or lift the handset.  
Handsfree MIC setting needs to be enabled by your System Administrator.  
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The Basics  
On a Call  
On a Call  
While on a call you can perform the following:  
Switching Between Handset and Speakerphone  
³ Press Spkr and place the handset on-hook to switch from handset to speakerphone  
mode.  
³ Take the handset off-hook to switch from speakerphone to handset mode.  
Microphone (Mic/Mute) Button  
This button toggles between Mic and Mute. When Mic button is lit, handsfree  
communication is supported, when Mic is pressed again and light is off, Mute is  
enabled and mutes both the microphone and the handset.  
Hold  
³ To place a call on hold, press Hold. Your LCD shows the line on hold. The held  
Line’s LED flashes green while appearances of the line at other stations flash red.  
To return to the held call, press the flashing held Line button.  
If you do not return to the held call within a specified time, it rings back to your  
telephone. The call remains camped-on to your station.  
• If the held party hangs up, the call is released.  
See the Call Pickup section to pick up a call on hold from another extension.  
Exclusive Hold  
This feature enables you to place a call on hold so that only you can retrieve it.  
³ While on a call, press Hold twice. That line’s LED flashes green while  
appearances of the line at other stations are steady red (in use).  
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The Basics  
On a Call  
Automatic Hold  
This features enables you to move from one Line button to another Line button  
without pressing Hold.  
Check with your System Administrator to make sure this setting is turned on. If  
Automatic Hold is not enabled, calls will drop when moving from one line to another  
without pressing Hold.  
³ While on a call, press another extension button to receive/originate a new call. The  
accessed line’s LED flashes (in-use). The first call is put on hold and your  
extension’s LED flashes.  
Consultation Hold  
1. While on a call, press Cnf/Trn. The call goes on hold.  
2. Dial another line.  
3. Transfer the call or return to the held call by pressing its Line button.  
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The Basics  
On a Call  
LED Indicator Details  
Each line and Programmable Feature Button has a LED next to it which indicates the  
status of the line or feature associated with the button. Line LEDs light red or green  
and flash at varying rates to indicate call status (see Table 6).  
Table 6  
LED Indicators  
Your Station (Green)  
Interval Rates  
Other Station (Red)  
LED  
Extension In-Use  
(access outside line)  
2 seconds On, 1/8 second Off  
– 1/8 second On/Off  
steady  
Incoming Call  
(while ringing)  
1 second on at 10 pulses/  
second –1 second Off  
one second On/Off  
Hold (outside line) If using Pooled Line  
Grp, the hold indication is only at the  
station that places the call on hold.  
4 pulses/second for 1/8  
second On/Off  
1/2 second On/Off  
steady  
Hold — Consultation  
(during consultation/transfer to another  
station)  
10 pulses/second  
Hold — Exclusive (outside line)  
10 pulses/second  
steady  
flashes  
Hold — Recall 1 second at 2 pulses/second,  
(when held call recalls your idle station) 1 second at 10 pulses/second  
1 second at 2 pulses/second,  
Hold — Exclusive Recall  
steady  
1 second at 10 pulses/second  
Your extension button flashes  
Internal Call  
[SDN] red flashing or  
green ringing  
10 pulses/second–1 second  
(while station ringing)  
Off  
Busy Station Transfer  
4 pulses/second, 1/8 second  
(outside call transferred to your busy  
On/Off  
second Off  
station from a designated station or AA)  
After disconnecting first call...  
10 pulses/second  
10 pulses/second  
2 pulses/second  
steady  
Conference  
Note LEDs on the telephone flash at different speeds depending on the function  
performed. Flash rates can be found under “LED Indicator Details” on page 24.  
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Feature Operations  
3
This chapter gives you more details about your DP5000-series telephone’s advanced  
functions. An alphabetical list of supported features has been compiled in this chapter  
for fast and easy reference.  
Account Code Calls  
Account Codes (Forced or Voluntary) can be used for a variety of reasons including  
billing, tracking, and line restriction applications. Account Codes are assigned in the  
system as a fixed length (default is six digits) and are recorded by the system, along  
with the details of the calls, which can be printed on a Station Message Detail  
Recording (SMDR) report.  
Verified/Non-Verified Account Codes  
Verified Account Codes ensure that the system checks the account code you entered  
against a list created by the System Administrator. If the code is not in the list, the call  
will not go through.  
Non-Verified Account Codes must be a uniform length but any digits are accepted.  
Account Codes and Lengths are setup and managed by the System Administrator.  
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Forced Account Codes  
Some applications require you to enter an Account Code. These Forced Account  
Codes may be verified or non-verified, depending upon the application, but in either  
case, the caller must enter a code before proceeding.  
³ To dial using Forced Account Codes  
1. Place a call in the normal method.  
If the call requires an Account Code, a burst of tone (Success Tone) is heard after  
dialing the telephone number alerting you to enter the Account Code.  
2. Enter the account number.  
When the number of digits designated for account codes has been entered, the  
number will be checked against the verified list, if chosen, and the call will  
continue as normal. If the number of digits entered for the account code is not  
reached or the verified code does not match, then re-order tone is heard and the call  
is rejected.  
You can bypass Forced Account Code requirements with three emergency numbers,  
including 911. See your System Administrator for these numbers:  
1) 911  
2)  
_______ 3)  
_______  
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Feature Operations  
Account Code Calls  
Voluntary Account Codes (Verified/Non-Verified)  
Voluntary Account Codes are optional. They can be entered during a call and are used  
for tracking selected calls using Station Message Detail Report (SMDR) call detail  
recording option.  
If the system is set for Verified Account Codes, station users must enter a specific  
code when entering the Voluntary Account Code(s) or the code is not validated for the  
SMDR call report. This does not affect the call.  
There are two ways to dial using a Voluntary Account Code:  
³ To dial using the Account Code button  
Note This will require a Programmable Feature Button to be programmed on your  
telephone set with the Account Code feature (#46).  
1. After accessing a Central Office (CO) line, press the Account Code button.  
LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”  
2. Enter the account code digits. The LCD prompt disappears upon entry of the first  
account code digit. After the account code is entered, the time indicator is restored  
to the LCD.  
3. If your station is set for Verified Account Codes, you hear a confirmation tone  
when the code is valid. If the code is invalid, you hear two short tones.  
4. Enter the Account Code. Your conversation is not interrupted.  
³ To enter an Account Code using access codes  
Note It’s a good idea to warn the other party that you will be disconnected  
momentarily when you enter the access code. Once the code is entered, you will  
be connected again.  
1. After accessing a CO line, press Cnf/Trn. Once you press Cnf/Trn, your call is  
interrupted; you and the other party cannot hear each other. You will hear feature  
dial tone.  
2. Dial #46. LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”  
3. Enter the account code digits. The prompt disappears upon entry of the first  
account code digit. After the account code is entered, the connection is restored  
and the LCD shows the time.  
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Feature Operations  
Advisory Messages  
Advisory Messages  
Advisory messaging enables you to store an informative message for LCD telephones  
that call your telephone. The messages can be up to 16 characters long. The Strata  
system provides a number of predefined messages, shown in the table below. Message  
numbers 5~9 can be defined by your System Administrator.  
Msg No.  
Characters Displayed  
OUT TO LUNCH  
Additional Digits  
0
1
2
3
4
5
6
7
8
9
IN A MEETING  
CALL _____________  
BACK AT __________  
RETURN ON________  
Directory Number (e.g.,220)  
Time (e.g., 1030)  
Date (e.g., 10 20)  
³ To set an advisory message  
1. Go off-hook or press your extension button to hear dial tone.  
2. Press #411  
3. Enter Message number (see table above)  
4. Enter additional digits if required.  
5. Go on-hook or press Spkr to release the line.  
³ To clear the registered message  
1. Go off-hook or press your extension button to hear dial tone.  
2. Press #412.  
3. Go on-hook or press Spkr to release the line.  
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Feature Operations  
Alarm Notification Button  
Alarm Notification Button  
The Alarm Notification Button must be setup by your System Administrator on your  
station.  
³ When the Alarm Notification button displays  
³ Call your System Administrator.  
This button stops displaying when the alarm clears or when you press the flashing  
button. If the alarm has not been cleared the Alarm Notification Button starts flashing  
every 10 minutes.  
Automatic Busy Redial  
After reaching a busy outside number, you can activate Automatic Busy Redial so that  
the system automatically redials the number at regular intervals. The system repeats  
the redial until the destination is no longer busy. Check with your System  
Administrator to see if this feature is setup for your telephone.  
Automatic Busy Redial is not attempted while your station is busy, but continues to  
time-out. The system inserts a pause (P) on your LCD before redialing the number.  
³ To activate Automatic Busy Redial  
1. When you reach a busy number, press Auto Busy Redial or Cnf/Trn + #441.  
The LED flashes red. You hear confirmation tone.  
2. Hang up or press Spkr. The system redials, up to five to 20 times, every 30 to 180  
seconds (depending on system programming). Your telephone receives ring tone  
when Automatic Busy Redial dials the number and it is available. The extension  
and Spkr LEDs flash green.  
3. Lift the handset or press Spkr and wait for the party to answer. If you do not pick  
up the handset or press Spkr within recall timeout (five to 60 seconds) after a  
connection is made, you hear a muted ring for another 30 seconds, then the call  
disconnects.  
³ To cancel Automatic Busy Redial  
³ Press Auto Busy Redial or extension + #442.  
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Feature Operations  
Automatic Callback  
Automatic Callback  
When you reach a busy station, you can set Automatic Callback to have the system  
monitor the busy extension and notify you when it becomes idle.  
Automatic Callback can place you in queue for an available outside line, if you reach  
a line group in which all lines are busy. When a station or line becomes available, the  
system rings your telephone; when you answer the system automatically rings the  
intended destination. The amount of time the system will wait for an idle destination is  
set in system programming. Automatic Callback is also known as “CO Line  
Queuing.”  
³ To set Automatic Callback  
1. If you hear busy tone after dialing an outside line access code or a station number,  
press Auto Callback or 4. Busy tone stops, followed by success tone, then busy  
tone resumes.  
2. Hang up. You can make other calls while waiting.  
3. When the called station or outside line becomes idle, your telephone rings and you  
will see a fast flashing LED.  
• If you called a busy station, the extension LED flashes green (incoming call)  
and the called number displays.  
If you called a busy outside line, the extension LED flashes green (incoming  
call rate). The seized line’s number displays.  
4. Answer within about three rings (can be programmed to ring up to three minutes)  
to prevent the callback from being cancelled. After you answer, you hear success  
tone, and the LED flashes green (in-use).  
If you hear a busy tone after answering a callback, the called party is already on  
another call or the line has already been seized or has received an incoming call.  
Your request is not cancelled. You will be called again the next time a line becomes  
idle.  
If you were attempting to make an outside call, the telephone number is  
automatically dialed, including the account code or override codes that were used.  
³ To cancel ACB  
³ Press Auto Callback or extension button + #431.  
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Feature Operations  
Background Music  
Background Music  
You can set background music over your telephone speaker or over external speakers.  
At least one music source must be connected to your system. Up to 16 different music  
sources can be applied to the Strata CIX/CTX system: the first source is Quiet Tone,  
all others can be music or recorded information.  
³ To enable background music on your telephone speaker  
³ Press BGM. LED turns on.  
Or press an extension button + #490 + n + #, where n is the music source 1~15.  
³ To cancel background music on your telephone speaker  
³ Press BGM. LED turns off.  
³ Or press an extension button + #491.  
³ To change the BGM source (1~15) assigned to the BGM button  
Press an extension button + #9876 + BGM + n + BGM, where n is the music  
source 1~15.  
³ To enable background music over your external paging speakers  
Press an extension button + #492 + n + #, where n is the music source 1~15.  
³ To cancel background music over your external paging speakers  
Press an extension button + #493 + Spkr.  
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Feature Operations  
Call Forward  
Call Forward  
There are two types of Call Forwarding that you can set. One is System Call Forward  
(set in System Programming) which automatically directs calls to a predefined  
location, such as Voice Mail. See your System Administrator to determine or change  
your System Call Forward destination.  
The other type is Station Call Forwarding. You can use Station Call Forwarding to  
replace your System Call Forward destination with a custom Call Forward setting  
made from your station.  
System  
System Call Forward directs calls to a destination preset by an Administrator for each  
telephone, commonly set to voice mail.  
³ To turn on System Call Forward for your telephone, press #620. Confirmation  
tone (three short tones) and display shows “DATA PROGRAMMED.” This  
indicates the data is set.  
³ To turn off System Call Forward for your telephone, press #621. Confirmation  
tone (three short tones) and display shows “DATA PROGRAMMED.” This  
indicates the data is set.  
Station  
Station Call Forward enables you to assign Call Forward destinations for each  
extension on your telephone that will override the telephone’s System Call Forward  
settings. Each extension can be independently setup to Station Call Forward to a  
unique destination. You can set a Programmable Feature Button to perform any Call  
Forward function - see “Programming Feature Buttons” on page 84 for more details.  
Call Forward must be set prior to receiving the call.  
The following calls to your station can be forwarded:  
Internal calls  
• Auto Attendant calls  
• Outside lines that ring only your station  
• Transferred internal or incoming line calls  
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Feature Operations  
Call Forward  
Station Call Forward Categories  
You can set Call Forward for the following categories of calls. Within these  
categories, you can use five different types of Call Forward Settings (as detailed in the  
next section).  
Call Forward Any Call – Forwards any call, whether an internal call or incoming  
line call.  
Call Forward - Incoming Line – Forward incoming line calls only.  
Call Forward Any Call - Set for Another Station – Enables you set forwarding  
of all calls for another telephone within your telephone system.  
Call Forward - Incoming Line Set for Another Station– Enables you to set  
forwarding of incoming line calls for another telephone within your telephone  
system.  
Notes  
Call Forward Any Call and Call Forward-Incoming line can be set simultaneously  
on a telephone. This allows incoming lines calls to be forwarded to a different  
destination than all of the other types of calls.  
Call Forward destinations can be set to internal destinations or an outside  
telephone number.  
You can change your forwarding destination from outside the system using the  
DISA feature. See your System Administrator for DISA telephone numbers and  
security code access.  
Call Forward Settings  
Call Forward All Calls – Forwards all calls immediately.  
Call Forward Busy/Do Not Disturb – Forwards calls immediately when your  
extension is busy or in Do Not Disturb (DND) mode.  
In Tone-first systems with multiple lines, Call Forward Busy forwards calls only  
when all line appearances are in use. In Voice-first systems, Call Forward Busy  
forwards all calls any time your telephone is in use.  
Call Forward - No Answer – Forwards unanswered calls after a preset number of  
rings. The preset number of rings can be set on a per user basis.  
Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls when you are  
busy, in DND mode or when you don't answer a call within a preset number of rings.  
Call Forward Cancel – Cancels the set Call Forward feature. Notice that each  
category of Call Forward has a different code for canceling.  
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Feature Operations  
Call Forward  
Station Call Forward Procedures  
Table 15 on Page 105 contains Call Forward Button sequences. You can do a Call  
Forward function by entering the button sequence as described or by programming a  
Programmable Feature Button to perform the sequence. See “Programming Feature  
Buttons” on page 84 to program a Programmable Feature Button.  
³ To use the Call Forward button sequence  
³ Follow the instructions in Table 17 on Page 110, shown under the “Button  
Sequence” heading. Some features require additional input, such as:  
Dest. Ext. or Telephone No. – Call Forward destination numbers can be  
internal extension numbers or outside telephone numbers. If the destination is  
an outside number, enter the access code used for dialing out (such as 9) + the  
telephone number + #. The CIX accepts destination numbers of up to 32 digits.  
Timer Enter the number of seconds (08~60) your telephone should ring  
before forwarding the call. (This is the Call Forward-No Answer timer.)  
Call Forward Pass Code – A four-digit Call Forward pass code can be setup  
by your System Administrator and will allow one station to activate the call  
forward setting for another station. Users must enter the Call Forward pass code  
for the station to be forwarded.  
Note In Table 15 on Page 105, (tone) refers to three short tones used as a  
confirmation tone and will play at that point in the sequence to confirm your  
input was accepted.  
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Feature Operations  
Call Forward  
Call Forward Examples  
³ To set your telephone to Call Forward Busy-No Answer to an internal extension  
number  
³ Press your extension button + #6041 + 3000# + 10  
#6041 = Call Forward Access Code sequence  
3000# = Internal Extension Number  
10 = Ring time in seconds before Call Forwards  
³ To set another telephone to Call Forward Busy-No Answer to an outside  
destination number after a set time  
³ Press your extension button + #6042 + 1234 + 1111 + # + 9 +1 949  
5873000 + # + 08  
#6042 = Call Forward Busy No Answer Access Code sequence  
1234 = Other telephone’s extension number  
1111 = Call Forward Passcode for other telephone + #  
9 = Outside Line Access Code  
1 949 5553000 = 1 + Area Code + Telephone Number  
# = Must press after entering an outside destination number  
08 = Ring time in seconds before Call Forwards  
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Feature Operations  
Call Park Orbits  
Call Park Orbits  
The Call Park feature enables you to hold a call temporarily in a location other than  
your telephone. These areas are called orbits. You or another telephone user can  
retrieve a parked call from its orbit by specifying the orbit number. You can specify  
one of 20 General Park Orbits (7000~7019) or a valid extension number within the  
system.  
Once you have parked a call in an orbit, you can:  
• Hang up and retrieve the parked call at a later time  
Originate another call  
• Access a voice paging device to announce the parked call for pickup from another  
station  
If you park a call and it is not retrieved, it will recall to the parking station and one of  
the following occurs:  
If your station is idle when the system Call Park recall timer expires, the parked  
call automatically recalls to your station.  
If your station is busy, the parked call camps on.  
If you have an LCD telephone, you can let the system automatically select an  
available orbit number which displays on your LCD.  
³ To park a call  
1. While on a call, press Park in Orbit or press Cnf/Trn + #33. The LED flashes  
green (consultation-hold). If you were on an extension during the call, and you  
have line button on your telephone, the line LED will flash until the call is picked  
up (depending on programming).  
2. Specify the Park Orbit using one of the following:  
Press and the system automatically selects a General Park Orbit between  
7000~7019. The chosen orbit appears on the LCD.  
*
Enter a valid extension.  
Press # and the system automatically selects your extension as the orbit.  
3. Hang up. The caller’s extension or line number and the orbit number are shown. If  
the parked call is not retrieved within a specified time, the call rings back to your  
telephone. When a parked call recalls your telephone, the LCD shows the line or  
extension that is recalling and the orbit number.  
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Feature Operations  
Call Pickup  
³ To retrieve a parked call  
1. Press Park in Orbit or press your extension button + #32.  
2. Enter the Orbit Number where the call is parked or # for the extension from which  
you are calling. You cannot use to retrieve a parked call. The extension LED  
*
flashes at the in-use rate when the call is retrieved.  
Call Pickup  
You can pick up a call that is ringing another station’s extension, a call placed on hold  
at another station and other types of calls. When you pick up an internal call, the  
calling station and the called station displays on your LCD.  
Group Pickup  
Two or more stations can be assigned to a pickup group, there are a total of 32 pickup  
groups available. You can easily pick up ringing calls on other extensions. Ringing  
calls include: new, transferred, internal, or external calls. You will have the ability to  
pick up calls for other extensions in your group and other groups as well. See your  
System Administrator for group assignments.  
Ringing, Page or Held Call Pickup  
This feature picks up ringing or held calls, including Group Page and All Call Page  
calls. If these types of calls occur at the same time, the pickup priority is station-to-  
station and then Page calls in the order of occurrence. In some systems, this feature  
can be applied to pick up All Call Page exclusively.  
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Feature Operations  
Call Pickup  
³ To perform Call Pickup  
³ Press the buttons shown in the table below for the desired Pickup feature.  
Table 7  
Call Pickup Feature Codes  
Ringing or  
Page Calls  
Press Ext. Button, then dial  
the access sequence below:  
To Pick Up:  
A call ringing or held at the Extension Number. #5#6 + Ext. No.  
Directed DN  
A call Ringing, held or parked at the Ext. No.  
#5#29 + Ext. No.  
#5#34  
Group  
A call ringing a member of your pickup group.  
Directed Ext.  
Directed Group  
A call ringing on any line of this Primary Ext. No. #5#5 + Primary Ext. No.  
A call ringing an extension in this Pickup Group. #5#32 + Group No.  
A call ringing this Ext. No. only. Other lines  
#5#22 + Ext. No.  
Ext. No.  
ringing on the same phone are unaffected.  
#5#9  
Outside Calls  
Any incoming outside line call.  
#5#36 + Page Zone No.  
(01~08)  
All Call, Group,  
and/or External  
Page  
An All Call Page, Group Page and/or External  
Page by Page Zone or by a specific Ext. No.  
#5#5 + Ext. No. of another  
phone being paged.  
Press Ext. Button, then dial  
the access sequence below:  
Held Calls  
To Pick Up:  
Local Retrieve  
A call held on this telephone.  
#5#71  
Remote Retrieve A call held on another Primary Ext. No.  
#5#72 + Primary Ext. No.  
A call held on this outside line only, regardless  
Outside Line  
#5#73 + Outside Line No.  
(001~128)  
of the phone that placed the call on hold. Must  
Retrieve  
enter a three digit outside line no. (e.g., 007).  
Directed Ext.  
Retrieve  
A call held on for this Ext. No., regardless of  
where this Ext. No. appears.  
#5#74 + Ext. No.  
Notes  
The Primary extension number is the directory number by which the telephone set  
is defined. Other, non-primary extension numbers may also appear on the  
telephone. By convention, the Primary extension number is assigned to the first  
button (on the bottom left-hand side) of a multi-button telephone.  
• If more than one call is on hold, the call on the telephone’s lowest button number is  
picked up.  
• Ringing calls are picked up over held calls as a priority.  
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Feature Operations  
Call Transfer  
Call Transfer  
Call transfer allows a call to be directed from one telephone to another on the CIX.  
External transfers to telephone numbers or network extensions off the CIX are also  
supported, please check with your System Administrator to see if this is enabled.  
There are two types of call transfer:  
Blind transfer – The call is directly transferred to another extension without  
announcing the call or waiting to see if the caller is available.  
Supervised transfer – The call is “supervised” during the transfer process so the  
call can be announced to the receiving party before completing the transfer. A  
supervised transfer also allows the person originating the transfer to take back or  
cancel the transfer.  
³ To perform Call Transfer Immediate  
1. While on a call, press the TRNS Soft Key.  
2. Dial the extension where you wish to transfer the call.The call rings the destination  
station and your telephone returns to the idle state. If your telephone does not go  
idle, the destination may be located in a remote node, so you need to hang up to  
return to idle state.  
³ To transfer using the Cnf/Trn button  
1. While on a call, press Cnf/Trn. Your Line LED flashes green and you hear internal  
dial tone.  
2. Dial the extension where the call will be transferred. You can remain on the line  
and announce the call or hang up to complete a “blind transfer.”  
Note If the privacy option has been disabled, then if you use a Line button when you  
transfer the call, the LED will flash red until the receiving party answers. While  
the LED is flashing, you can press the Line button to return to the call. If the  
receiving party answers the call, the LED turns solid red and you cannot  
reconnect to the original caller.  
During call transfer, you can connect all three parties by pressing the Cnf/Trn  
button or by pressing the JOIN soft key. This allows the three parties to talk  
together.  
3. Transfer with Camp On: If the station to which you want to transfer the call is busy,  
you may hang up and the transferred trunk or station will be camped on to the busy  
destination.  
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Feature Operations  
Call Waiting  
³ To transfer a call directly to Voice Mail (VM)  
1. While on a call, press Cnf/Trn.  
2. Enter #407.  
3. Enter the VM mailbox number (usually the same as the extension number) + #.  
4. Hang up and the caller is connected to the VM mailbox. This feature does a blind  
transfer to VM.  
³ To transfer a call directly to VM with a DSS button  
1. While on a call, press Cnf/Trn.  
2. Press the DSS button programmed to the voice mail number.  
3. Hang up and the caller is connected to the VM mailbox.  
Call Waiting  
You can answer a call that is transferred to your station, even when your station is  
busy. When another call is camped onto your station, you hear two Camp-on tone  
beeps and the extension or Line LED flashes red (on-hold).  
If a call is sent to your station when busy, and your station does not have an extension  
button available to receive the call, two camp-on tone beeps are sent to your  
telephone. You must disconnect or transfer the existing call to answer the waiting call.  
³ To answer a waiting call by placing the current call on hold  
³ Press Hold. The existing call is placed on hold. The camped-on line rings your  
station (the Line LED flashes green - incoming call)....or if your telephone has the  
Auto Hold feature, just press the flashing extension button.  
You are connected to the transferred call. The extension or Line LED flashes green  
(in-use).  
Note See your System Administrator to find out if you have Auto Hold.  
³ To answer a waiting call by disconnecting or transferring the current call  
³ Hang up or transfer the existing call; the camped-on call rings your station. The  
camped-on line rings your telephone and the Line LED flashes green (incoming call).  
...or press the flashing extension or Line. The existing call is placed on hold. The  
camped-on line rings your station (the Line LED flashes green - incoming call).  
This disconnects the current call and connects you to the transferred call. The  
extension or Line LED flashes green (in-use).  
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Feature Operations  
Caller ID  
Caller ID  
Incoming calls to your extension with Caller ID can be recorded into a rolling list that  
is saved on your telephone. The call information is placed in the list along with the  
number, name (if provided), time and date of the call, and status of the call (answered,  
abandoned, or redirected). You can access this list from an LCD telephone with a  
flexible Caller ID button.  
³ To view saved Caller ID information  
1. When your station is idle, press the Caller ID button.  
The Caller ID LED lights green and the latest record displays.  
2. Use the soft keys (Next, Prev, Call or Exit).  
Note Caller ID is displayed when a call is first answered and will be displayed for the  
first 15 seconds of the telephone call.  
Conference Calls  
You can conference together up to eight parties (including yourself) - with up to six  
parties being external network lines. The actual number of conference parties with  
acceptable volume levels depends on the local and far end telephone line conditions.  
The person who initiates the conference call is the Master. If, after the conference is  
established, the Master exits the conference, the first station to have been added to the  
conference becomes the Master.  
³ To conference calls  
1. While on a call, press Cnf/Trn. You hear dial tone and your Line LED flashes green.  
2. Call another station or outside line.  
3. When the called party answers, press Cnf/Trn. If you receive a busy tone or no  
answer, press Cnf/Trn again to return to the original connection.  
All parties are conferenced. If the second call was placed on a Line that appears on  
your telephone, the LED also flashes green.  
4. Repeat steps 1~3 until all parties are added or the maximum number of parties is  
reached.  
Note When the Master of the conference hangs up, the control is automatically  
transferred to the first internal station added to the conference call. If no other  
internal stations are included in the conference call, the call will be  
disconnected.  
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Feature Operations  
Conference Calls  
³ To transfer conference control  
1. Complete Steps 1 and 2 above to add the line to which you wish to transfer  
conference control. See previous Note.  
2. Announce the call and hang up to transfer it. This station now becomes the  
conference Master with the ability to add or delete parties.  
³ To hold a conference call  
³ If you are the Conference Master, press the Hold button once (or twice for  
Executive Hold) to place the conference call on hold. The other parties can  
continue with the conference. Music-on-hold is suppressed and your extension  
LED flashes green. You can rejoin the conference at any time by pressing your  
extension button. When you return, you retain Master status.  
Adding Voice Mail to a Conference  
The Conference Master can add voice mail to a conference. This feature enables  
participants in a conference to listen to or leave a voice mail message during a  
conference call.  
³ To add Voice Mail to a conference call (performed by Conference Master)  
1. Press Cnf/Trn to place the current call on Consultation Hold.  
2. Dial the voice mail (VM) extension number, then enter the VM mailbox and  
security code. This adds the voice mailbox to the conference.  
3. Press Cnf/Trn to reconnect to the original party. (You can continue to add  
conference members by pressing Cnf/Trn and dialing another extension.)  
Now, all parties in the conference can listen to or record a message to this voice  
mailbox. Only the Master can control the VM with touchtones or Soft Keys.  
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Feature Operations  
Conference Calls  
Supervising a Tandem Call  
1. While talking on an outside call, press Cnf/Trn. You hear dial tone. The extension  
LED flashes (conference rate).  
2. Dial an outside telephone number.  
3. After the party answers, press Cnf/Trn. The extension LED flashes (in-use rate)  
and all parties are conferenced.  
If you receive a busy tone or if the station does not answer, press the flashing  
extension button to return to the original connection.  
4. Press Cnf/Trn and hang up. The extension LED flashes (exclusive-hold rate) and  
the two lines are connected. The LED turns Off when the parties hang-up.  
5. To supervise a tandem call, press the extension button. If the parties have finished,  
hang up...or if the parties are still talking, press Cnf/Trn and hang-up. Both Line  
LEDs turn Off and the connection is released.  
If your telephone company provides automatic disconnect supervision, the  
connection will release automatically when the parties hang up. If not, the lines  
must be supervised to be disconnected.  
Conference Add/Split/Join/Drop  
If you initiate a conference with two or more parties, you can continue to add outside  
callers to conference; or you and another member of the conference can leave (Split)  
the conference for a private conversation. During this time, other conference members  
remain connected.  
You can then Join both of you back into the conference, or you can Drop (disconnect)  
the member you are connected to. This feature is performed with Soft Keys if you  
have a LCD phone or with a Split button programmed on one of your Programmable  
Feature Buttons.  
This feature also works for remote stations which are connected through Strata Net  
QSIG.  
Important! You must be a conference master to perform the Add, Split and Drop  
features. The conference master is the person that initiates the  
conference call. If that person drops from the conference, the first  
person added to the conference becomes the conference master.  
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Feature Operations  
Conference Calls  
³ To add an Incoming call to the Conference  
1. Place the first caller/Conference on hold.  
2. Answer the incoming ringing call.  
3. While speaking to the incoming caller, press Cnf/Trn button.  
4. Press the blinking DN where the first caller/Conference was placed on hold.  
5. Press Cnf/Trn twice to join all parties together.  
³ To Split from a conference  
1. While in a conference call on a DP5000-series phone, press the SPLT (Split) soft  
key or Split button.  
2. Press the NEXT soft key until you see the extension number for the party that you  
want to Split out of the conference.  
3. You can return both yourself and the other Split party back into the conference by  
pressing JOIN.  
RTRN terminates a feature operation and returns to the previously displayed state.  
³ To Drop the Split party from a conference  
³ Press the DROP Soft Key. The party that you are talking to privately (the party  
which you have Split from the conference) will be disconnected (Dropped) and  
you will rejoin the conference.  
If you are in a three-way conference and Split with one of the parties, the  
remaining party will essentially be “on hold” until you return to the conference.  
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Feature Operations  
Direct Inward System Access (DISA)  
Direct Inward System Access (DISA)  
Outside callers with touch tone telephones can call in to lines programmed for Direct  
Inward System Access (DISA) and dial an extension or outgoing line without going  
through an attendant or operator. Check with your System Administrator to see if this  
features is available for your telephone.  
1. From outside the system, dial the public telephone number assigned to DISA. The  
call will be answered and you will hear system dial tone.  
If you do not dial within 10 seconds, the line disconnects.  
2. When you hear dial tone, dial an extension or an outside line.  
3. If you dial an outside destination, you may need to enter a security code provided  
to you by the System Administrator. When you hear the tone, enter the security  
code. If accepted, the call will proceed.  
4. If you receive busy tone and you want to dial another number while the station is  
still ringing, press and repeat Step 2.  
*
Direct Station Selection Buttons (Hotline)  
This optional feature enables you to use a DSS button to connect directly to another  
station’s line extension. The DSS LED shows the status (idle/busy) of the station and/  
or the station’s primary extension. For example, a station’s DSS button LED shows  
busy (light steady red) when the station is:  
• busy on a call on any button  
• idle but all appearances of the station’s extension are in use by other stations.  
When the station is in DND, the LED flashes red.  
³ To connect directly to another station’s extension  
1. When connected to a line or another station, press DSS.  
The original party is put on-hold. You can call a station even if the DSS LED  
shows busy (steady red).  
2. Announce the call...or transfer the call by hanging up or pressing Release.  
Note You can transfer the call to an idle or busy station.  
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Feature Operations  
Do Not Disturb  
Do Not Disturb  
If your station is in Do Not Disturb (DND) mode, internal, external and transferred  
calls do not ring your station and Off-hook Call Announce calls are denied. You can  
continue to make calls while in the DND mode. When originating a call in DND  
mode, you will hear a short burst of interrupted dial tone followed by continuous dial  
tone. You can start dialing at any time during either tone.  
If you put your Primary extension into DND mode, all calls to that telephone are  
rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No  
Answer, the call is redirected to the forwarding destination immediately.  
If you put an extension other than the Primary extension into DND, only calls to that  
extension on your telephone will be blocked. Appearances of that extension on other  
telephones continue to ring.  
³ To activate DND on your Primary extension  
³ Press Do Not Disturb or #6091 (hear Success Tone). The LED lights steady red  
and DND mode is activated for the entire station.  
³ To activate DND on a non-Primary extension  
³ Press the desired extension appearance and Do Not Disturb or #6091 (hear  
Success Tone). The LED lights steady red and DND mode is activated for that  
extension on your telephone.  
³ To deactivate DND  
³ Press Do Not Disturb or #6092 (hear Success Tone). The LED lights goes out  
and DND mode is de-activated.  
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Feature Operations  
Door Lock(s)  
Setting DND for Another Extension  
³ To activate DND for another extension  
³ Enter #6191 (hear Entry Tone) + the Primary extension of the remote extension +  
the pass code + # (hear Success Tone). This sets DND as if activated by the  
Primary extension on the target telephone.  
³ To deactivate DND for another extension  
³ Enter #6192 (hear Entry Tone) + the Primary extension of the remote extension +  
the pass code + # (hear Success Tone). This removes DND from the target  
telephone.  
³ To change your DND Pass Code  
³ Enter #670 (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + #  
(hear Entry Tone) + new pass code + # (hear Success Tone).  
If you activate DND while a call is ringing, the ringing stops. The LED continues  
to flash on your telephone and ring on other appearances.  
Door Lock(s)  
If you have locked doors in your facility that can be controlled through the Strata CIX  
system, you may be able to unlock these doors by using your telephone’s Unlock Door  
button(s). The Unlock Door button(s) is programmed to unlock a specific door.  
Check with your System Administrator to find out the locations of your system’s door  
phones and record them below.  
Door Lock No.  
Location  
Door Lock No.  
Location  
0
1
2
3
4
5
6
7
8
9
10  
³ To unlock a door  
³ Press the specific Unlock Door button or #12 + the Door Lock Number (see  
above table). The door unlocks for three~30 seconds (set in system programming).  
The Unlock Door LED is lit while the door is unlocked.  
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Feature Operations  
Door Phone(s)  
Door Phone(s)  
Door phones can be used to call phones selected in system programming. When a door  
phone calls, you hear a distinctive ringing tone, one or five times (set in system  
programming). You can also call a door phone and monitor the surrounding area.  
LCD telephones display the door phone name ID when calls are made to or from door  
phones.  
The number of possible door phones varies by Strata CIX system, 01~24 maximum  
for larger systems. Check with your System Administrator to find out the names and  
locations of your system’s door phones and record them below.  
Door Phone  
Name/Location  
Door Phone  
Name/Location  
³ To answer a door phone call  
³ When you hear a door phone call ringing, lift the handset or press the ringing  
button. A door phone call sounds like chimes (high/low). The extension LED  
flashes green (in-use) and you are connected to the door phone.  
...or to pick up door phone calls ringing someone else’s telephone, press your  
extension + #5#5 + directory number of the ringing phone.  
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Feature Operations  
Emergency Call  
³ To call/monitor a door phone  
1. With the handset off-hook, press an extension button. You hear dial tone and the  
LED flashes green (in-use).  
2. Press #15 (hear three tone bursts), then enter the door phone number (01~24,  
depending on system size). A two-way talk-path exists between your telephone  
and the door phone. The door phone will not ring. You can audibly monitor the  
area around the door phone.  
³ To call from a door phone  
1. Press the door phone button and then release it. You hear a distinctive ringing  
tone–one or five times (set in system programming).  
2. When answered, speak at a normal voice level in the direction of the door phone.  
Emergency Call  
³ To make an emergency call, dial 911 or Access Code + 911. This depends on  
off-hook preference set up for your telephone.  
Note Check with your System Administrator for the Access Code because this code  
may be different from the one used to get an outside line.  
Emergency Monitoring Station  
Your system may have one digital telephone assigned as an emergency monitoring  
station. If your telephone has this assignment, your line LED will flash green when  
someone makes a 911 call. When you answer the call, you can listen in and  
participate in the conversation. See your System Administrator for more information  
on this feature.  
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Feature Operations  
Emergency Ringdown  
Emergency Ringdown  
If a station remains off-hook for a programmable period, it can be automatically  
treated as an Emergency Call and directed to an emergency destination. The station  
may have partially dialed a number or have dialed no digits at all. Each station is  
programmed with its specific emergency ringdown destination.  
A station number or a group pilot number can be specified as an emergency ringdown  
destination. In a private network, the station or pilot number must be in the same  
network node. Remote emergency destination and door phones are not permitted.  
Language Codes  
This feature enables you to change the language sent from the Attendant Console or  
from a PC. See your System Administrator to find out if your telephone is  
programmed with the ability to change languages.  
³ To change the Language Display  
³ Enter the Change Language access code #495 + the Language Code (see below).  
1: English date format – MM/DD (/YY)  
2: British English – DD/MM (/YY)  
3: French – DD/MM (/YY)  
4: Spanish – DD/MM (/YY)  
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Feature Operations  
Message Waiting  
Message Waiting  
Message Waiting is shown on the Msg button which will flash red when there are  
messages waiting. The waiting message indicators can come from the voicemail  
system or they can be internal messages sent from other extensions.  
The messages from other extensions are notifications that someone has called your  
extension and wants you to call them back.  
An extension can receive up to three Message Waiting indications, one additional  
indicator will always be reserved for the voicemail system.  
Note If there are Phantom DN's (PhDN's) programmed on an extension, each PhDN  
can receive up to three message waiting indicators.  
³ Responding to a Lit Msg LED  
1. Press Red flashing Msg button. The telephone will dial the message source (the  
voicemail or another extension). See Note below.  
2. When call is finished, hang up and the message waiting indicator will be cleared.  
3. If the Msg LED continues to flash, there are additional messages to check, repeat  
steps 1-2.  
Voicemail devices have a short delay in turning off the message waiting indicators.  
³ To manually turn off the Msg LED, press your extension button, then enter #409.  
Repeat this sequence until all the messages are cleared.  
Notes  
If there is a + on the LCD, press the Next Soft Key to scroll through the messages  
sent to that extension.  
To see who has sent you messages, or to retrieve the messages, press the flashing  
Msg button.  
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Feature Operations  
Message Waiting  
Turning On/Off MW LED on Another Extension  
When an extension is called, the calling party can choose to send a message to the  
called party. This is a notification to say that a call has been missed and the calling  
party would like to be called back.  
By sending a message to another extension you turn on their Msg LED.  
1. Dial an internal extension. You may hear ringing or busy tone.  
2. Press Msg or 7. The Msg LED flashes red on the called telephone. At your  
telephone, the Msg LED lights steady red and the LCD shows the station number  
where the Message Waiting light was sent to.  
If you decide to cancel the Message Waiting light at this point, press Msg or 7  
again while ring-over tone is playing and the light will be cancelled, or if you want  
to cancel the message later, call the telephone you set the message on and press 7  
twice.  
3. Press Spkr. Your Msg LED turns Off. The Msg LED on the called telephone  
flashes until the called party presses the flashing Msg button which calls you back.  
4. Turn off the Message LED.  
³ The two ways to turn Off a Message LED are  
Method 1  
1. Press #64 plus the extension number that has the message light set.  
2. Press Spkr or hang up to end the call.  
Method 2  
1. Dial the extension that has the Message LED on.  
2. Press 77  
3. Press Spkr or hang up to release your telephone.  
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Feature Operations  
Microphone Cut-Off  
Microphone Cut-Off  
This feature prevents callers from monitoring the sounds near your telephone when  
your telephone receives a Handsfree Call or cuts-off the telephone microphone while  
on a speakerphone call. When the feature is ON, the Microphn Cut-off LED lights  
steady red and the Mic and Spkr LEDs do not light when your telephone is called.  
When the feature is OFF, the Microphn Cut-off LED is not lit and your microphone  
works. The Microphn Cut-off functions on Handsfree Answerback and speaker  
OCA calls for privacy.  
³ To turn the microphone ON/OFF  
³ Press Microphn Cut-off to toggle between ON/OFF.  
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Feature Operations  
Off-hook Call Announce  
Off-hook Call Announce  
Off-hook Call Announce (OCA) enables you to complete a call to a busy digital  
telephone. Your telephone must be programmed to either announce automatically or to  
announce after you press a button on your dial pad. The destination telephone must be  
programmed to accept an OCA. The announcement may be delivered over the handset  
or the speaker.  
Handset OCA can operate on any digital telephone. Speaker OCA requires the  
addition of a special circuit board inside the speakerphone.  
³ To make an OCA call  
³ Manual – Dial an extension. When you hear busy tone, press 5 and, after one long  
tone, you can talk through the speaker of the destination telephone. The person you  
are calling has answering options described below.  
³ Automatic – If your telephone and the extension you are calling have been  
programmed for Automatic OCA, you can talk through the speaker of the  
destination telephone without hearing the busy tone and without dialing 5.  
³ To answer a Handset OCA call  
While you have a call in progress, you hear one tone in your handset to indicate that a  
second station is calling.  
³ Press Mic to toggle between the new and original callers.  
You talk to the new caller for as long as you hold down Mic. When you release the  
button, you return to the original caller. In both cases, neither caller can hear the  
other. Your LCD indicates which station or CO line you are connected to.  
³ To answer a Speaker OCA call  
1. While you have a handset call in progress and you hear one tone, this indicates that  
a second station is calling. The second caller connects to the speaker in your  
telephone. The Spkr LED flashes and the Mic LED lights. You will be speaking to  
the first caller through your handset and the second caller through the microphone.  
2. To turn off your microphone speaker to the second party, you can press Mic or  
Microphn Cut-off; the Mic LED turns Off. You will no longer be talking to the  
second caller, although he/she can still speak through your speaker.  
3. Press Mic or Microphn Cut-off again to reconnect to the second caller. You can  
toggle as often as you choose. If you do not want the first caller to hear your  
conversation with the second caller, cover the mouthpiece of your handset.  
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Feature Operations  
Override Calls  
Override Calls  
The available override features are:  
Busy Override  
Do Not Disturb Override  
Executive Override  
• Destination Restriction/Traveling Class Override  
Class of Service Override  
• Privacy Override  
Busy Override  
Ring Over Busy Override enables you to send a muted ring tone to a busy station to  
indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed  
for each station to be two muted rings only or continued muted rings until the call is  
answered. This option applies to the station receiving the muted ring. The muted ring  
can be sent to the telephone speaker or to the telephone handset/headset and speaker.  
³ To use Busy Override  
³ After reaching a busy station, press 2. A muted tone is heard at the busy station,  
indicating that a call is waiting. The station number displays.  
Do Not Disturb Override  
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a  
station in DND mode to indicate that a call is coming in. Your telephone may be  
programmed to block DND Override from other telephones. Your station’s LCD  
shows the station you have called is in the DND mode.  
OCA is possible to DND stations from stations that are programmed for DND  
Override.  
³ To use DND Override  
³ After reaching a station in DND mode, press 2. A tone signal is heard at the DND  
station, indicating a call is coming in. On your station, the LCD shows the station  
number you have overridden.  
Your LCD displays DND OVR DENY, if the station you called denies DND  
Override.  
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Feature Operations  
Override Calls  
Executive Override  
Executive Override enables you to enter an established conversation. Your telephone  
can also be programmed to block Executive Override from other telephones.  
³ To perform Executive Override  
³ After reaching a busy station, press 3  
...or, if you have an LCD telephone, use the OVRD Soft Key.  
You enter a conference with the busy station and the party to whom he was talking.  
The called parties may hear an optional tone signal prior to your entering the  
conversation.  
Your LCD displays EXEC OVR DENY, if the station you called denies Executive  
Override. If you do not have Override privileges, you will camp on.  
Destination Restriction/Traveling Class Override  
Enables a station user to override the Destination Restriction or Traveling Class of a  
particular telephone by entering a pre-determined account code.  
³ To use Destination Restriction or Traveling Class Override  
1. Press 471. Confirmation tone plays and the LCD shows “Enter OVR Code.”  
2. Enter the trunk access code or LCR access code.  
3. Dial the external telephone number.  
Class of Service Override  
By dialing a Class of Service (COS) Override code, a user can change a station’s set of  
privileges to one associated with the override code. When the call is terminated and  
another is attempted from the same station, the original COS is applied. This allows  
selected users to override restrictions that are placed on any telephone in the system.  
³ To perform Class of Service Override  
1. Access a Primary or Phantom DN. You hear dial tone and the LED flashes at the  
in-use rate.  
2. Press #471. Dial tone stops. Your LCD prompts you to enter a code.  
3. Enter the COS Override Code (four digits). You hear dial tone.  
4. Dial a telephone number.  
Note For security reasons, the override codes are only available on a selected basis.  
See your System Administrator.  
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Feature Operations  
Paging  
Privacy Override  
This feature enables you to enter an established call on a line you share with another  
telephone. Up to two station users can enter an existing Central Office (CO) line-to-  
station call (i.e., up to three stations can be connected to a CO line). You can also use  
this feature if the station that is already connected to the CO line is in the Privacy  
Release mode.  
Station users with Privacy Release can allow stations with the shared button  
appearance to enter their conversations, even if the station entering the conversation is  
not programmed for Privacy Override. (see “Privacy” on page 59.)  
Paging  
Station users can make page announcements to telephones and external speakers.  
Check with your System Administrator to find out the zone numbers for various  
paging groups.  
³ To make a Page Announcement to telephones or external speakers  
1. Lift the handset, press your extension button and enter a paging access code.  
2. Make your announcement, then hang up.  
³ To make a Group Page  
³ Press Group Page and enter the Group number (01~16)  
...or press extension + #31 and enter the zone number.  
Answering a Page  
³ To answer a Group Page, lift the handset off-hook, dial #5#36 and enter the Page  
Zone number (01~08, depending on your telephone system).  
³ To answer an External Page Zone, lift the handset off-hook, dial #5#36 and enter  
the Page Zone number (01~08, depending on your telephone system).  
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Feature Operations  
Paging  
All Call Page  
You can make an All Call Page to telephones assigned to the “All Call Page Group.”  
Stations are assigned to the “All Call Page Group” in system programming.  
³ To make an All Call Page  
1. With the handset off-hook, press All Call Page  
...or dial #30. This pages all telephones in the All Call Page Group but, depending  
on system programming, you may or may not page external speakers.  
2. Make your announcement then hang up.  
³ To answer an All Call Page  
1. Lift the handset off-hook, dial #5#36.  
2. Enter the Page Zone Number (01~08, depending on your telephone system).  
Emergency Page  
An Emergency Page overrides Group Pages or All Call Pages to telephone and  
external paging devices.  
³ To make an Emergency Page, lift the handset off-hook, dial #37.  
³ To make an Emergency Page to a group, lift the handset off-hook, dial #38 and  
enter the Group number.  
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Feature Operations  
Privacy  
Privacy  
Privacy controls the ability of more than one person to use the same extension or CO  
line at the same time. Privacy applies to multiple appearances of extensions, Phantom  
extensions, outside Lines and outside Line Group buttons. The application of Privacy  
to individual telephones is controlled in system programming.  
By default, the system is private. If you are in a conversation, another telephone with  
an appearance of the line on which you are talking cannot intrude unless that  
telephone has been programmed for Privacy Override. In that event, the other  
telephone may enter and leave the conversation at will. If all users are provided with  
Privacy Release in Class of Service, the system will function as non-private.  
Your telephone may be equipped with a Privacy Release and/or a Privacy on  
Line button. On a normally private telephone, Privacy Release allows other  
appearances of you line to join the conversation. On a normally non-private telephone,  
Privacy on Line allows you to exclude others. The Privacy condition may be  
toggled at any time during a conversation. At the end of the conversation, the line’s  
privacy condition returns to its original state.  
³ To use Privacy Release  
³ While on a CO line call, press Privacy Release. The LED lights red. The  
outside line flashes at all appearances. When another station user enters the outside  
line call by pressing a common outside Line, the Privacy Release LED turns Off.  
To add a third station, press Privacy Release again; the process repeats.  
³ To set/cancel Privacy  
³ Press Privacy on Line to set privacy. The LED lights steady red. Others are  
blocked from entering your outside line calls when they press a common Line  
...or press Privacy on Line again to cancel the feature. The LED turns Off.  
Redial  
Use this button to redial the last number dialed from your telephone.  
³ To redial the last number, press Redial or 0.  
*
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Feature Operations  
Speed Dial  
Speed Dial  
Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code.  
Dial sequences can include telephone numbers, authorization codes, passwords  
feature activation codes and pauses. Speed Dial may be used to originate a call or  
invoked after a call is established. There are two types of Speed Dial:  
System SD – All telephones in your system can share a list of up to 800 System  
Speed Dial numbers under the exclusive control of the System Administrator. In  
be allowed to dial directly from your telephone.  
Station SD Your System Administrator allocates a block of up to 100 personal  
SD numbers (10 per telephone). You have exclusive use of them and you can  
create and change them from your own telephone.If you have a 9-Line LCD  
telephone, you can assign names to your station SD numbers to appear on the  
Personal SD Directory display (see your System Administrator or use the  
procedure for “Storing Personal Speed Dial Names” on page 63.)  
³ To use personal Speed Dial  
1. See your System Administrator to check how many personal Speed Dial numbers  
are allocated to your telephone and if you have Speed Dial capabilities enabled on  
your telephone.  
2. Setup / Store your personal Speed Dial numbers.  
3. Assign names to personal Speed Dial numbers (on supported models).  
Making a Call Using Speed Dial  
There are two ways to begin a Speed Dial Call.  
1. Press Spdial on a DP5000-series digital telephone  
...or press the button on any telephone.  
*
2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers  
occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999.  
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Feature Operations  
Speed Dial  
Table 8  
Speed Dial Access Codes  
Feature  
Feature Access Code Sequences  
Speed Dial (Dialing an SD number)  
2
Spdial + nnn  
nnn = 100~199 Station SD numbers  
1
Station  
2
Spdial + nnn  
nnn = 200~999 System SD numbers  
1
System  
1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an  
Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).  
2. If your telephone does not have a Spdial button, press the button, then dial the three digit  
*
Speed Dial bin number (nnn).  
Storing a System/Station Speed Dial Number  
1. Dial #66. The display shows “SPEED DIAL” and you hear Entry Tone.  
2. Dial the Station Speed Dial number (100~199) or System Speed Dial number  
(200~999). The LCD shows your digits and you hear Entry Tone.  
3. Dial the telephone number to be stored + #. Include any required access and area  
codes. The LCD shows “SPEED DIAL” + the Speed Dial Number + destination +  
#. You hear Success Tone.  
4. Lift handset.  
5. To enter another number repeat steps 1-4. Refer to Table 9 below.  
Example: To store a Station Speed Dial number to Speed dial location 100, dial  
#66 + 100 + 99495833000 + #  
Table 9  
Feature Access Codes  
Feature  
Feature Access Code Sequences  
Speed Dial (Storing an SD number)  
2
#66 + nnn + Phone No. + #  
nnn = 100~199 SD bin numbers  
1
Station  
2
#66 + nnn + Phone No. + #  
nnn = 200~999 SD bin numbers  
1
System  
1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an  
Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).  
2. Refer to Table 10 on page 62 to see how to enter and # into a speed dial phone number.  
*
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Feature Operations  
Speed Dial  
Advanced Speed Dial Operation  
Special Characters  
SD numbers may include 0~9, #, and Pause. For an example on how to use special  
*
characters, see page 87.  
Table 10Phone Number Dial String Characters  
Entry  
0~9  
#
Meaning  
0~9  
End of Speed Dial Number when entering via access code (#66)  
Escape. “ ” functions as an escape key indicating that the number immediately  
following represents something exceptional. When is used as an escape  
*
*
*
character, it consumes one Speed Dial digit. Entering 7 to insert a seven-second  
pause would use two of 32 characters.  
*
A pause from 1~9 seconds. To pause longer than 9 seconds, enter more pause  
*
escape sequences. Example: To insert a 17-second pause, press  
displays denoting a pause in the SD number. In this example, you would see “PP.”  
*9*8. A “P”  
(1 ~ 9)  
is entered into the speed dial string.  
**  
*
#
# is entered into the speed dial string.  
*
Long SD Numbers  
Up to 32 digits can be stored in one SD location. If you exceed 32 digits, the excess  
digits are automatically stored in the next sequential SD location. If SD 100 contains  
40 digits, then 8 of those digits would be stored in SD 101. If you save other digits to  
SD101 they will over-write the eight digits automatically stored there.  
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Feature Operations  
Speed Dial  
Storing Personal Speed Dial Names  
You can store names with Personal Speed Dial numbers. These names will display as  
Soft Keys, that can be used for dialing from the telephone LCD directories.  
Notes  
Speed Dial locations must be assigned to your telephone by your System  
Administrator before you can store names. Your System Administrator can also  
associate names with Station Speed Dial numbers.  
Only the Administrator telephone can store System Speed Dial numbers.  
³ To assign Station Speed Dial names  
1. Enter User Programming Mode by dialing #9876 or, press Program.  
2. Press Spdial. “SPEED DIAL MODE” displays on the LCD.  
3. Enter a Speed Dial location number (100~199 for personal speed dial or 200~999  
for System speed dial, depending on system programming).  
4. Enter the telephone  
number to be stored. If  
Example:  
you normally a dial line  
access code (such as 9)  
Press the  
Press the  
for “A.”  
and/or and area code, enter  
the codes before the  
telephone number.  
again for “B,” etc.  
Refer to the table for other characters.  
5. Press Spkr, then input the  
name that will appear in  
the Personal SD directory  
(nine characters max).  
5859  
Notes  
You can enter  
• To store #, press #  
*
alphanumeric characters  
from the dial pad (shown  
right and in Table 11).  
• To store *, press  
**  
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Feature Operations  
Speed Dial  
• To move one character  
Table 11  
Dial Pad Alphanumeric Characters  
to the right, press  
Number of times to press  
the dial pad button  
SCROLL or RIGHT  
Soft Key. To add a  
space, press the RIGHT  
Soft Key twice.  
Dial Pad  
Buttons  
1
2
3
4
5
1
2
3
4
5
6
7
8
9
0
-
A
D
G
J
.
:
,
1
2
3
4
5
6
7
8
9
0
B
E
H
K
N
Q
U
X
)
C
F
I
• To backspace (delete  
previous character),  
press the PAGE or  
LEFT Soft Key.  
!
&
*
L
M
P
T
W
(
O
R
V
Y
&
#
S
?
Z
/
To cycle back to the first  
letter, continue pressing  
the LEFT Soft Key.  
6. Press Spdial. The Speed  
Dial name is now  
programmed.  
7. Go off hook. The telephone exits User Programming Mode.  
8. Test the Personal SD entry by pressing the Personal SD Soft Key. Look for the  
name in the entry and press the Soft Key associated with that name.  
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Feature Operations  
Tone First / Voice First Signalling  
Tone First / Voice First Signalling  
To determine the signalling on the telephone circuit.  
Tone First Signalling  
When the telephone rings and the called party must press Spkr or lift the handset in  
order to receive the call.  
Voice First Signalling  
The telephone does not ring when it is being called, rather a long tone is heard,  
followed by the caller's voice coming through the speaker. This method automatically  
starts in a hands free mode and allows both parties to speak with each other.  
Note The calling party has control over whether Tone First or Voice First Signaling is  
being used. The ability to switch between the two is setup by the System  
Administrator.  
³ To change the signalling method while placing the call  
1. Enter the extension number  
2. Press 1 to turn on Tone First Signaling.  
3. Press 2 to turn on Voice First Signaling.  
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Feature Operations  
Tone/Pulse Dialing  
Tone/Pulse Dialing  
With some older Central Offices, you may have to make calls on outside lines  
programmed for rotary dial pulses. This feature enables you, while on these lines, to  
switch to tone dial to access remote equipment (such as an answering machine)  
requiring touchtones.  
Note With ISDN calls, when Tone Dial Select is pressed, all of the digits entered  
after that point will be sent with touchtones.  
³ To change Tone Dialing  
1. Access an outside line.  
2. Dial a telephone number.  
3. While on the call, press Tone Dial Select. Although the outside line is  
programmed for rotary dial pulses, access the outside line and dial the telephone  
number like any other call described in this user guide.  
The Tone LED lights steady red and you are able to send touchtones with your dial  
pad. The feature is cancelled when the call is completed.  
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Feature Operations  
Uniform Call Distribution  
Uniform Call Distribution  
Uniform Call Distribution (UCD) provides ACD-like service based on the simplified  
Distributed Hunt feature. Incoming calls are answered by Voice Mail as the Auto  
Attendant function or they can be directly routed to the UCD (Distributed Hunt) Pilot  
number. The caller will dial the UCD Pilot station in response to a prompt. The call  
will go to the next agent or, if all agents are busy, the call will camp-on to the  
Distributed Hunt pilot and ring-back tone or Music-on-Hold (MOH) will be sent.  
This feature distributes incoming calls to available agents. Agents must be logged into  
the group to receive UCD calls. The following illustration shows the typical call flow  
for this service.  
1. Agent logs into the UCD group.  
2. CIX receives a call from PSTN or extension.  
3. The call is routed to voice mail which provides the initial greeting using the auto  
attendant service.  
4. The voice mail can be configured to prompt callers to enter the destination number  
or to route the call to the pre-determined destination.  
5. The voice mail transfers the call to the UCD pilot group.  
6. According to the hunting rule (distribute), the call is delivered to an idle agent who  
logs in to this hunting group.  
If no agent is available in the hunting group, the call is queued to the UCD pilot group.  
The caller may hear the Music on Hold (MOH) or Ring Back Tone (RBT) depending  
on the configuration. If the call cannot be answered within the preconfigured time, the  
call is routed to an overflow destination.  
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Feature Operations  
Uniform Call Distribution  
Login/Logout  
Login and Logout is controlled by the Login key assigned to the agent phone (see  
Strata CIX Programming Manual, Volume 1 for details). The Log status is displayed  
on the Login key as shown below  
Login - Key is On Steady  
Logout - Key is Off  
The Login/Logout feature is applied to the call which terminates to UCD pilot only.  
Therefore, the call can terminate to agent Prime or Phantom PDN directly even if the  
agent is in Logout state. Also, Login/Logout can be activated by an access code. The  
default numbering plan is shown below.  
Access Code  
#6061  
Feature  
Login - from Agent Station  
#6062  
Logout - from Agent Station  
Login - Agent Station (DN) from another station  
Logout — Agent Station (DN) from another station  
#6161 + DN + #  
#6162 + DN + #  
where DN = the Directory number of the agent station.  
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ADM/DSS Console  
4
This chapter provides an overview of the optional units that can be connected to the  
DP5000-series telephones (except the Single line telephone).  
Add-on Modules  
The following Add-on modules provide additional buttons:  
• 10 Button LCD Module, up to two supported per telephone.  
20 Button Add on Module with paper keystrip, up to two supported per telephone.  
Digital Direct Station Selection (DSS) Module with 60 buttons and Paper Keystrip,  
up to three supported per telephone.  
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ADM  
Buttons and LEDs  
The 10 button LED add on module  
and the 20 button keystrip add on  
module have programmable feature  
buttons that can be assigned as CO  
Line, Directory Number, DSS, One  
Touch Speed Dial or any other  
programmable feature.  
When a Programmable Feature  
Button is programmed as a DSS  
button or a Line button, it will have an  
LED that provides a status of the  
outside line or station assigned to it.  
The DSS button acts like a speed dial  
button to a specific extension.  
A station or line shows steady red when in use by others; green when in use by  
your extension.  
A DSS LED will flash red while making a call and turn intermittently green once  
connected.  
An outside Line LED is green when the outside line is in use by your extension. It  
is red if it is in use by another telephone user.  
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ADM/DSS Console  
ADM  
Adding an ADM  
For installation instructions, please refer to the Strata CIX Installation & Maintenance.  
Please read the caution, if you are connecting the ADM with the telephone or moving  
the telephone with the ADM.  
CAUTION! Unplug the line cord from the DP5000-series telephone before  
attaching the ADM. Plugging the ADM cable in while the  
DP5000-series telephone is powered will damage or impair the  
functionality of the telephone, ADM or both.  
³ To change the Brightness Control for a 10 button LCD add on module, refer to  
“Brightness Control” on page 13.  
Keystrip Labels  
³ To label the keystrip buttons on the 10 button LCD add on module, refer to  
“Keystrip Labels” on page 15.  
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ADM/DSS Console  
DSS Console  
DSS Console  
The 60 button Direction Station  
Selection (DSS) Console operates  
operates alongside a digital  
telephone to provide 60 (up to  
180) additional buttons (shown  
right).  
The 60 programmable feature  
buttons can be assigned as CO  
line, extension, DSS, One Touch  
Speed Dial or any other flexible  
feature.  
The DDM5060 console uses dual red and green LEDs to show call and feature status.  
DSS Buttons  
DSS buttons can appear on both the ADM and DSS Console. Each DSS button is  
associated with a particular station in your telephone system. DSS buttons can transfer  
an outside call to the associated station or make a direct call to the associated station.  
The DSS LED lights steady red when the station associated with the DSS button is  
ringing, busy on a call, or is idle, but all appearances of the station’s extensions are  
busy or in-use by other stations. When the associated DSS button is in the Do Not  
Disturb mode, the LED blinks red at a slow rate.  
DSS buttons cannot directly call station Phantom extension numbers, Distributed  
Hunt Group Directory Numbers, or ACD Groups. DSS buttons may be configured as  
One Touch Buttons that may be programmed to call these destinations.  
Calling a Station  
³ To call a station’s extension from either a DSS console or a ADM, press the DSS  
associated with the station.  
A station call with a DSS button can be made on-hook or off-hook, and with Voice  
First or Tone signaling. After pressing the button, treat the call like any other  
station call made from a digital telephone.  
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ADM/DSS Console  
DSS Console  
Transferring to an Idle Station  
You can transfer internal or outside calls to an idle station from either a DSS console  
or a ADM.  
³ To transfer a call to an idle station  
1. Press the DSS button corresponding to the station to be called.  
The call is placed automatically on hold. The Line or extension LED flashes green  
at double the on-hold rate, and the DSS LED flashes green. You hear a single ring  
tone. (If using the Tone signaling mode, you hear successive ring tones.)  
2. Announce the call.  
With Tone signaling, you would have to wait for the called station to answer before  
announcing the call.  
3. Hang up.  
The call rings the called station when you hang up. While the called station is  
ringing, the DSS LED is steady red, and the Line LED flashes green at the on-hold  
rate or if on a extension button, it goes idle.  
When the called station answers the call, the DSS LED stays steady red, and the  
Line LED becomes steady red.  
4. If the station does not answer before a period set in system programming, the call  
recalls your station.  
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ADM/DSS Console  
DSS Console  
Call Transfer with Camp-on  
You can transfer a call to a busy station from either a DSS console or an ADM. Use  
the DSS to transfer the call, even though the DSS LED associated with the station you  
are “transferring to” is red.  
³ To transfer call to a busy station  
1. Press DSS corresponding to the busy station to be called.  
You may hear a busy tone. The original caller is placed automatically on hold. The  
Line or extension LED flashes green at double the on-hold rate, and the DSS LED  
remains steady red.  
2. Hang up.  
The call rings the called station once with the camp-on tone. While the called  
station is receiving this tone, the Line LED flashes green (on-hold rate) or if you  
are on a extension button, it goes idle. The [DSS] LED remains steady red.  
When the called station answers the transferred call, the Line LED becomes steady  
red. The [DSS] LED remains steady red.  
Note If the busy station is in the Do Not Disturb mode, the call will not transfer, but  
will recall your telephone immediately.  
If the call is not answered after a specified Recall time set in system programming,  
camp-on is cancelled and the transferred call rings back.  
Call Answering (Outside Line)  
If your ADM or DSS console is equipped with a Line button, you can answer outside  
line calls from the ADM or DSS console as you would from a digital telephone.  
³ To answer an incoming outside line call to a ADM or DSS Console, press the  
flashing Line.  
Speed Dial  
Your ADM or DSS console may be equipped with SD (Speed Dial) buttons that can  
be programmed to dial telephone numbers or to access features. SD buttons on either  
the ADM or DSS console function like SD buttons on digital telephones.  
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ADM/DSS Console  
DSS Console  
Paging  
You can make an announcement page to a group of telephone speakers selected in  
system programming with All Call Page on the DSS console. SD (if programmed)  
on either the DSS console or the ADM can be used for page announcements. See “All  
Call Page” on page 58.  
Call Forward Override (DSS Override)  
Either the DSS buttons on your DSS console or the associated telephone can be set in  
system programming to ring stations that are in the Call Forward mode, instead of  
being forwarded. Usually the console’s telephone is the unit activated to perform this  
function. Among other applications, this feature can be used to notify a person who  
forgets to deactivate the Call Forward feature after returning to the office.  
³ To override call forward with the console’s associated telephone  
1. Press Cnf/Trn or extension button.  
2. Dial the station number set for call forward.  
Make the call as you would from any other station. This procedure assumes your  
station has a typical program setting.  
³ To override call forward with your DSS Console  
³ Press the station DSS button set for Call Forward.  
Night Transfer Button  
This button enables a pre-programmed station to place the system into Day, Day2 or  
Night Mode. See your System Administrator for information on the settings for Day,  
Day2 or Night Mode. These modes will transfer calls to a designated location or voice  
mailbox, depending on programming.  
1. Press Night Transfer.  
2. Press the desired Mode number:  
Press 1 for Day Mode (LED remains off).  
Press 2 for Day2 Mode (LED flashes red).  
Press 3 for Night Mode (LED is solid red).  
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Headset and Handset Operation 5  
The DP5000-series telephone come standard with a built-in headset interface.  
Recommended Headsets  
For an extensive list of recommended and supported headsets please visit Toshiba's  
website at www.telecom.toshiba.com  
Important! If you experience any electrical interference when using a wireless  
headset, please follow headset manufacturer's recommendations or  
ensure the headset base unit is at least six inches from your telephone.  
Headset and Handset Interactions  
When headset is connected and handset is off hook, you can use handset only.  
When headset is connected and handset is on hook, you can use headset.  
The handset and headset cannot be used simultaneously.  
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Headset and Handset Operation  
AUTO or CARBON Setting  
AUTO or CARBON Setting  
There exist two types of headsets: ECM and Carbon. The default setting on the  
telephones is AUTO. When the headset is connected to the Headset Modular  
Connector of the telephone, the AUTO setting enables the headset I/F current detector  
to determine which headset type is connected (EMC or Carbon). If the current is  
marginal using a carbon headset (only) and performance is not good, change the  
setting to CARBON.  
³ To change the setting from Auto to Carbon  
Telephones: All except the Single Line Telephone  
1. Press 3+6+9+Hold (simultaneously).  
2. Press Spdial.  
3. Press FB3 to toggle On/Off.  
FB3, LED On: CARBON  
FB3, LED Off: AUTO (default)  
4. Press Hold to set the option.  
5. Go off-hook, then on-hook to exit the program mode.  
Telephones: Single Line Telephone  
1. Press 3+6+9+Hold (simultaneously).  
2. Press Spdial and press 3.  
3. Press Msg to toggle On/Off.  
Msg LED On: CARBON  
Msg LED Off: AUTO (default)  
4. Press Hold to set the option.  
5. Go off-hook, then on-hook to exit the program mode.  
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Headset and Handset Operation  
AUTO or CARBON Setting  
³ To change the headset transmit level to Low or Normal  
Telephones: All except Single Line Telephone  
1. Press 3+6+9+Hold (simultaneously).  
2. Press Spdial.  
3. Press FB2 to toggle On/Off.  
FB2, LED On: Low  
FB2, LED Off: Normal (default)  
4. Press Hold to set the option.  
5. Go off-hook, then on-hook to exit program mode.  
Telephones: Single Line Telephone  
1. Press 3+6+9+Hold (simultaneously).  
2. Press Spdial and press 2.  
3. Press Msg to toggle On/Off.  
Msg LED On: Low  
Msg LED Off: Normal (default)  
4. Press Hold to set the option.  
5. Go off-hook, then on-hook to exit the program mode.  
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Headset and Handset Operation  
Headset Transmit Level Adjustments  
Headset Transmit Level Adjustments  
³ To set the level of the Headset Transmitter for DP5000-series telephones  
1. Press 3+6+9+Hold (simultaneously).  
2. Press #.  
3. Set the headset transmit level using FB1, FB2 and FB3. For Single Line Telephone  
(SLT), use 1,2,3 and Msg. See table below.  
Headset Transmit Level  
FB1  
Press 1 and Msg  
OFF  
FB2  
Press 2 and Msg  
OFF  
FB3  
Press 3 and Msg  
OFF  
Level  
Transmit  
Level  
SLT  
Max. (louder)  
+12 dB  
+8 dB  
ON  
OFF  
OFF  
OFF  
ON  
OFF  
+4 dB  
Default  
ON  
OFF  
ON  
ON  
OFF  
OFF  
ON  
OFF  
ON  
ON  
ON  
ON  
0 dB  
-4 dB  
-8 dB  
OFF  
ON  
-12 dB  
-16 dB  
Min. (softer)  
ON  
Note ON means LED ON; OFF means LED OFF  
4. Press Hold.  
5. Go Off-hook, then on-hook to exit the program mode.  
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Headset and Handset Operation  
Handset Level Adjustments  
Handset Level Adjustments  
Change the Carbon setting if a Carbon type handset or headset is connected to the  
handset jack. This feature is not available on the Single Line Telephone (SLT).  
³ To change the Carbon Setting  
1. Press 3+6+9+Hold (simultaneously).  
2. Press Spdial.  
3. Press FB1 to toggle On/Off.  
FB1, LED On: Carbon type handset  
FB1, LED Off: DP5000 ECM handset (default)  
4. Press Hold to set the option.  
5. Go off-hook, then on-hook to exit the program mode.  
³ To adjust the Handset Transmit Level for DP5000-series telephones  
1. Press 3+6+9+Hold (simultaneously).  
2. Press Redial.  
3. Set the level using FB1, FB2 and FB3.  
For Single Line Telephone, use 1,2,3 and Msg. See table below.  
Handset Transmit Level  
FB1  
Press 1 and Msg  
ON  
FB2  
FB3  
Transmit  
Level  
SLT  
Press 2 and Msg  
Press 3 and Msg  
Max. (louder)  
ON  
ON  
ON  
ON  
OFF  
ON  
OFF  
ON  
Default  
OFF  
ON  
OFF  
ON  
ON  
OFF  
OFF  
OFF  
OFF  
OFF  
ON  
ON  
OFF  
OFF  
Min. (softer)  
OFF  
4. Press Hold to set the option.  
5. Go Off-hook, then on-hook to exit the program mode.  
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Headset and Handset Operation  
Handset Level Adjustments  
³ To adjust the Handset or Headset Receiver Level for DP5000-series telephones  
1. Press 3+6+9+Hold (simultaneously).  
2. Press Redial.  
3. Set the level using the buttons shown in the table below.  
Handset / Headset Receiver Level  
FB4  
FB5  
FB6  
Transmit  
Level  
9-Line LCD  
SLT  
FB4  
Press 1 and Msg  
ON  
FB11  
FB12  
Press 2 and Msg  
Press 3 and Msg  
Max. (louder)  
ON  
ON  
ON  
ON  
OFF  
ON  
OFF  
ON  
Default  
OFF  
ON  
OFF  
ON  
ON  
OFF  
OFF  
OFF  
OFF  
OFF  
ON  
ON  
OFF  
OFF  
Min. (softer)  
OFF  
4. Press Hold to set the option.  
5. Go Off-hook, then on-hook to exit the program mode.  
³ To adjust the Handset Side Tone Level for DP5000-series telephones  
Note This feature is not supported on the Single Line Telephone.  
1. Press 3+6+9+Hold (simultaneously).  
2. Press Redial.  
3. Set the level using the buttons shown in the table below.  
Handset / Headset Side Tone Level  
DP5000-series  
9-Line LCD  
FB7  
FB13  
ON  
FB8  
FB14  
ON  
Side Tone Level  
Max. (louder)  
OFF  
ON  
Default  
ON  
OFF  
OFF  
Min. (softer)  
OFF  
4. Press Hold to set the option.  
5. Go Off-hook, then on-hook to exit the program mode.  
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User Programming  
6
User programming allows you to customize your LCD telephone. You will be able to:  
Enter numbers in your personal Speed Dial list  
Program One Touch and Programmable Feature Buttons  
Register Call Forward assignments  
• Assign Message Waiting Keys  
Assign the background music (BGM) source to be played over the telephone’s  
speaker  
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User Programming  
Programming Feature Buttons  
Programming Feature Buttons  
You can use the User Programming Mode (described below) for customizing your  
DP5000-series display telephone without the aid of an Administrator or Service  
Technician. The User Programming mode is accessed with a Program button  
assigned to a Programmable Feature Button or through an access code. User  
Programming enables users to customize these features:  
Programmable Feature Buttons – The DP5000-series telephones have 10 or 20  
Programmable Feature Buttons to which the user can assign any one of  
approximately 50 different features. Once a Programmable Feature Button is  
programmed, press the button anytime you need to use the feature.  
Note Directory number and external line buttons cannot be added or deleted, but their  
ring tones can be individually changed. See “Ring Tones” on page 15.  
User Programming Mode  
³ To enter User Programming Mode, press the Program button  
...or dial #9876. “USER PROG MODE” appears on your LCD. The Program  
LED is steady green.  
³ To exit User Program Mode Lift the handset off-hook / on-hook.  
Programmable Feature Button Codes  
Programmable Feature Buttons are the unassigned buttons on your keystrip that can  
be used to store features. The number of available Programmable Feature Buttons  
depends on your telephone model and how the buttons are preassigned by the System  
Administrator.  
The following steps enable you to program features onto Programmable Feature  
Buttons.  
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User Programming  
Programmable Feature Button Codes  
Setting/Changing a Programmable Feature Button’s  
Function  
1. Press #9876 to enter User Programming Mode.  
2. Press Hold.  
3. Press the Programmable Feature Button to set or change.  
4. Enter the Programmable Feature Button Code (see Table 12), plus any optional  
parameters.  
5. Press the same Programmable Feature Button (flashing) to save the setting. “DATA  
PROGRAMMED” appears on your LCD.  
Table 12  
Programmable Feature Button Codes  
Feature  
Account Code  
Code  
660  
Feature  
Caller ID  
Code  
580  
150  
160  
530  
290  
180  
540  
610  
200  
210  
840  
570  
Automatic Busy Redial - On  
Automatic Callback  
Background Music  
Call Forward - Any Calls  
All Call  
Cancel  
Do Not Disturb (On/Off)  
Door Lock Cancel  
DSS Button  
340  
350  
360  
370  
Flash - Short  
Busy  
Flash - Long  
No Answer  
Microphone Cut-off  
One Touch Button  
Paging  
Busy No Answer  
Call Forward - External (Outside) Calls  
All Call  
380  
390  
400  
420  
170  
220  
230  
250  
240  
590  
560  
320  
330  
600  
630  
640  
270  
280  
860  
260  
650  
Page All Groups  
Page Individual Groups  
Emerg. Page - Individ. Group  
Emerg. Page - All Groups  
Answer Page - All Groups  
Phantom Extension Message Waiting  
Privacy  
Busy  
No Answer  
Busy No Answer  
Call Park Orbit  
Call Pickup  
430  
440  
450  
460  
490  
500  
480  
510  
520  
470  
Incoming - Group Pickup  
Incoming - Directed Extension Pickup  
Incoming - Directed Group Pickup  
Incoming - Directed Extension Pickup  
On hold - Local Retrieve  
On hold - Remote Retrieve  
On hold - Outside Line Retrieve  
On hold - Directed Extension Retrieve  
On hold and Incoming  
Incoming - Any External Call  
Privacy Release  
Night Transfer  
Record to VM  
Pause/Resume recording  
Release Button  
Release/Answer  
Split  
Speed Dial  
User Programming Mode  
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User Programming  
One Touch Buttons  
One Touch Buttons  
One Touch buttons can be used for storing frequently used features or dialed numbers,  
such as Speed Dial numbers (use Speed Dial Codes to store additional numbers). One-  
touch buttons can be preassigned to your telephone – your System Administrator can  
help you identify them.  
If you do not have a One Touch button, but you have an available Programmable  
Feature Button, you can convert the Programmable Feature Button to a One Touch  
button. Perform the procedure called “Setting/Changing a Programmable Feature  
Button’s Function” on page 85 (in Step 4, enter the access code for One Touch button).  
Once you have created a One Touch button, you can change the function by using the  
following procedure.  
Changing a One Touch Button  
1. Press #9876 to enter User Programming Mode.  
2. Press the One Touch button to be set.  
3. Enter the digits or special buttons for the function to be dialed. You can include the  
following in the dial string:  
Dial pad digits 0~9.To program special characters, see Table 13.  
A maximum of 32 characters.  
Station and System Speed Dial index numbers can be entered. The Speed Dial  
index number will automatically dial out on the extension or Line programmed  
on the One Touch button with the associated Speed Dial index number.  
• Function buttons, except One Touch or a Program button.  
• Handset hooking (on-hook/off-hook) cannot be recorded.  
4. Press the One Touch button to save the entry.  
We suggest labelling the One Touch button on your button strip.  
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User Programming  
One Touch Buttons  
Table 13  
Entry  
Special Characters  
Meaning  
Indicates “stop.The One Touch button blinks rapidly and stops the delivery of  
the remaining digits in the string until it is pressed again. Multiple “stops” can be  
programmed into one string.  
+ Hold  
*
Pause (1~9) seconds. If you need to pause longer than nine seconds, enter  
additional pause escape sequences. For example, to insert a 17-second pause,  
enter *9*8. The display of a pause in the Speed Dial Number shows a “P”  
without specifying the duration. In this example, you would see “PP.”  
*
(1~9)  
**  
*
#
#
*
Example of Special Character Usage  
To create a One Touch for Park and Page under one button, program the following  
sequence under the One Touch button.  
³ CNF #33***HOLD FB1 #30  
CNF – puts the caller on hold and gets new dial tone.  
#33 – code to park call  
– this special character outputs a single * which will select an available orbit  
and display the selected orbit on the phone.  
**  
HOLD – This special character is a Stop. The dial string pauses and enables the  
user to view the selected orbit on the display. The dial string will restart from this  
point when the One Touch button is pressed again.  
*
FB1 – gets new dial tone on the PDN  
orbited call.  
To Use a One Touch Button  
³ Press the One Touch button.  
Setting/Changing a Personal Speed Dial Code  
See “Storing a System/Station Speed Dial Number” on page 61.  
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User Programming  
Feature Codes  
Feature Codes  
Feature Access Codes are entered as a sequence on your telephone to use a particular feature.  
For an example of Call Forward, see “Call Forward Examples” on page 35.I  
Table 14  
Feature  
Feature Access Codes  
1
Feature Access Code Sequences  
Account Code (while on a call)  
Attendant Console  
Cnf/Trn + #46, dial account code digits  
Ext. button + 0  
Automatic Busy Redial - On  
Automatic Busy Redial - Off  
Automatic Callback (while on a call)  
Automatic Callback Cancel  
Background Music  
Cnf/Trn + #441, hang up  
Ext. button + #442  
4 when you hear busy tone  
Telephone Speaker On  
Telephone Speaker Off  
External Speaker On  
External Speaker Off  
Ext. button + #490 + music source no. (1~15) + #  
Ext. button + #491 + Spkr  
Ext. button + #492 + music source no. (1~15) + #  
Ext. button + #493 + Spkr  
Call Forward - See Table 15 on page 105.  
Call Park  
Cnf/Trn + #33 + Orbit Number (7000~7019) or an Ext.  
No.  
Activate (while on a call)  
Ext. button + #32 + Orbit Number (7000~7019) or an  
Ext. No.  
Retrieve (while on a call)  
Call Pickup  
Directed DN pickup of ringing or held  
calls.  
Ext. button + #5#6 + Ext. No  
Directed DN pickup of ringing, held or  
parked calls.  
Ext. button + #5#29 + Ext. No. to be picked up  
Incoming - Group Pickup  
Ext. button + #5#34 + Group Number to be picked up  
Ext. button + #5#5 + Primary Ext. No to be picked up  
Ext. button + #5#32 + Group Number to be picked up  
Ext. button + #5#22 + Ext. Number  
Incoming - Directed Extension Pickup  
Incoming - Directed Group Pickup  
Incoming - Directed Extension Pickup  
Ext. button + #5#36 + Page Zone No. (01~08)  
#5#5 + Ext. No. of another phone being paged.  
All Call Page, Group Page and/or  
External Page Pickup of page  
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User Programming  
Feature Codes  
Table 14  
Feature  
Feature Access Codes (continued)  
1
Feature Access Code Sequences  
Call Pickup for calls on Hold  
Local Pickup (call held on this phone)  
Ext. button + #5#71  
Remote Pickup (pickup another  
extension)  
Ext. button + #5#72 + Primary Ext. No.  
Pickup an Outside Line on Hold  
Pickup a an on Hold  
Ext. button + #5#73 + Outside Line on hold (001~128)  
Ext. button + #5#74 + Ext. No. on hold  
#494  
Conferencing - Three Way  
Dialing Special Characters from a Rotary Phone  
Simulate Dialing  
Dial 441  
*
Simulate Dialing #  
Dial 440  
Ext. button + #658 + old Security Code (1~15 digits) + #  
+ new Security Code (1~15 digits) + #  
DISA Security Code - Change  
Distinctive Ringing - See “Ring Tones” on page 15.  
Do Not Disturb  
Local - On  
Ext. button + #6091  
Local - Off  
Ext. button + #6092  
Ext. button + #6191 + ext. no. of the phone where DND  
will be set + Pass Code Number + #  
Remote - On  
Ext. button + #6192 + ext. no. of the phone where DND  
will be set + Pass Code Number + #  
Remote - Off  
Door Lock Control  
Door Phone Calling  
Ext. button + #12 + Door Lock Number  
Ext. button + #15 + Door Phone No. (01~24, depending  
on system size)  
Emergency Call  
Ext. button + #911  
Flash - Short  
Ext. button + #450  
Flash - Long  
Ext. button + #451  
LCD Language (Change)  
LCR (Outgoing Call)  
Message Waiting (MW)  
Manually turn off MW LED  
Ext. button + #495 + Language No.  
Ext. button + 9  
Ext. button + #409  
Retrieve a received MW  
Ext. button + #408  
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User Programming  
Feature Codes  
Table 14  
Feature  
Feature Access Codes (continued)  
Feature Access Code Sequences  
1
Activate MW at another Station  
without Ringing  
#63 + Ext. no. (where you want to light the MW LED)  
Cancel MW at another Station  
without Ringing  
#64 + Ext. no. (where you want to turn off the MW LED)  
Messaging - Advisory  
Ext. or Phantom Ext. button + #411 + Message No. (see  
table in “Advisory Messages” on page 28). Hang up.  
Advisory Message - Activation  
Advisory Message - Cancellation  
Ext. or Phantom Ext. button + #412. Hang up.  
8 + Private Network No.  
Network Access Code (Private  
Network)  
Night Ring Answer  
Ext. button + #5#39  
Off-hook Call Announce or Busy  
Override  
Voice First: 2; Tone First: 1, 21, 12, or 5, depending on  
programming for your phone.  
Override  
Busy, Do Not Disturb  
After reaching a busy or DND station, press 2.  
Executive  
Paging  
After reaching a busy station, press 3  
Page All Groups  
Ext. button + #30  
Page Individual Groups  
Ext. button + #31 + Page Zone No. (01~08)  
Ext. button + #38 + Group Number  
Ext. button + #37  
Emergency Page - Individual Group  
Emergency Page - All Groups  
Answer for External Group Page  
Repeat Last Number Dialed  
Ext. button + #5#36 + Page Zone No. (01~08)  
Ext. button + 0  
*
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User Programming  
Feature Codes  
Table 14  
Feature  
Feature Access Codes (continued)  
1
Feature Access Code Sequences  
Speed Dial (Storing an SD number)  
3
#66 + nnn + Phone No. + #  
nnn = 100~199 SD bin numbers  
2
Station  
#66 + nnn + Phone No.3 + #  
nnn = 200~999 SD bin numbers  
2
System  
Speed Dial (Dialing a stored SD number)  
4
Spdial + nnn  
nnn = 100~199 Station SD bin numbers  
2
Station  
4
Spdial + nnn  
nnn = 200~999 System SD bin numbers  
2
System  
Start Application  
Travelling Class Override  
Enter Code  
#18  
#471, then dial number (enter LCR code if required)  
Change Code  
#69 + Index Number + old Code + # + new Code + #  
Uniform Call Distribution  
Login from Agent Station  
Logout from Agent Station  
#6061  
#6062  
Login to Agent Station–another  
Station  
#6161  
Logout to Agent Station—another  
Station  
#6162  
#9876  
User Programming Mode  
Voice Mail (VM)  
While on a call, press Cnf/Trn + #407. Dial VM mailbox  
number (usually Ext. Number) + #.  
Direct Transfer to Voice Mail  
Volume Control - Beep  
With handset off-hook, press #6101. Press Vol V or W.  
Volume Control - Ringing  
With handset on-hook, press #6102. Press Vol V or W.  
1. If you have “hot dialing,” you do not need to press Ext. button as part of the sequence.  
2. Stations must be assigned/enabled SD capabilities in system programming by an Administrator  
in Program 200-30 (System SD) and Program 200-35 (Station SD).  
3. Refer to Table 10 on page 62 to see how to enter and # into a speed dial number.  
*
4. If your telephone does not have a Spdial button, press the * button, then dial the three digit Speed  
dial number (nnn).  
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Administrator Programming 7  
This appendix contains some of the functions that can be performed using  
Administrator Mode.  
Important!  
These functions require Strata CIX 5.1 or higher system software.  
• To access the Admin mode, the telephone must be enabled for these functions in  
system programming using eManager. Refer to “Strata CIX Programming Manual,  
Volume 1” for eManager programming.  
Functions  
Use the Soft Keys on the telephone to program the following functions in  
Administrator mode:  
• Phone Name – enter the Extension (PDN) name for any telephone in the Strata  
CIX  
• Door Name – enter door phone name  
System SD/Name1 – system speed dial names  
• Station SD/Name1 – station speed dial names for any telephone in the system  
CO Line Name – CO line names  
• DNIS Name – DNIS names  
Phone Key Label – button names on the electronic telephone key strips  
LM Key Label – button names on the Add-on module key strip  
1
The Admin telephone mode allows speed dial names to be programmed, but the actual speed dial numbers  
are programmed using the speed dial programming procedures described in the User Guide.  
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Administrator Programming  
Administrator Mode  
Administrator Mode  
To access Administrator Mode, your station must be enabled for administrative  
access.  
If Mode soft key is not available when telephone is idle, the telephone set does not  
have Administrative access.  
³ To enter Administrator Mode  
1. Press Mode soft key.  
2. Press ADMN soft key. The “Password” prompt appears.  
Enter the password (0000 – default).  
3. Press Hold.  
Follow the steps below to perform the following Administrator functions in  
Administrator Mode.  
Phone Name  
1. Enter Administrator Mode  
2. Press Hold.  
3. Enter the DN ID number. This is the extension number (PDN) of the telephone.  
4. Enter the Phone Name that corresponds with that DN ID.  
5. Press Hold to register the name and move on to the next Phone name entry.  
6. Press RTRN softkey.  
7. Repeat steps 1~4 to program additional names.  
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Administrator Programming  
Administrator Mode  
Door Name  
Door Phone should be setup and programmed within the Strata CIX before a Door  
Name can be assigned.  
1. Enter Administrator Mode.  
2. Press Next, display shows Door Name  
3. Press Hold, display shows Door Phone Number.  
4. Enter the Door Phone number (01~24).  
5. Enter the Door Phone name  
6. Press Hold to save the name.  
7. Repeat steps 4~6 to enter another Door Phone name.  
System SD/Name  
1. Enter Administrator Mode.  
2. Press Next twice until display show System SD/Name.  
3. Press Hold, display shows IDX  
4. Enter three digit Speed Dial Index (000~799).  
5. Enter the Speed Dial name/label.  
6. Press Hold to save your changes  
7. Repeat steps 4~6 to label additional Speed Dials.  
Phone Key Label and LM Key Label  
See Chapter 4 – ADM/DSS Console.  
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Administrator Programming  
Administrator Mode  
Station SD/ Name  
1. Enter Administrator Mode.  
2. Press Next three times, display will show Station SD/Name  
3. Press Hold, display shows DN ID  
4. Enter the DN number of the station whose speed dial you wish to label, display  
will show DN XXXX IDX  
5. Enter the two digit Speed Dial number you wish to program, display shows DN  
XXXX IDX 01  
6. Enter the name/label of this Station Speed Dial.  
7. Press Hold to save your changes.  
8. To label additional Speed Dials for this extension, repeat steps 5~7.  
9. To label Speed Dials for another extension, press Rtrn, display will show DN ID  
and repeat steps 4~7.  
CO Line Name  
1. Enter Administrator Mode  
2. Press Next four times, display will show CO Line Name.  
3. Press Hold, display will show CO Line.  
4. Enter the CO line number whose name you wish to change (001~264), if you enter  
001 display will show CO Line 001  
5. Enter the name/label for the CO Line  
6. Press Hold to save your changes.  
7. Repeat steps 4~6 to change addition CO Line names.  
DNIS Name  
1. Enter Administrator Mode.  
2. Press Next five times, display will show DNIS Name.  
3. Press Hold, display will show ILG (Incoming Line Group)  
4. Enter the ILG number whose name you wish to change (001~128), if you enter 001  
display will show ILG 001  
5. Enter the name/label for the ILG.  
6. Press Hold to save your changes.  
7. Repeat steps 4~6 to change addition ILG names.  
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Administrator Programming  
System Features  
System Features  
The following are system features that require Administrator setup using the DP5000-  
series telephone. For eManager programming refer to the Strata CIX Programming  
Manual, Volume 1.  
Direct Inward System Access (DISA) Security Code  
The Direct Inward System Access feature is used when calling into your system from  
the outside. This feature is available on certain CO lines and from the built-in Auto  
Attendant. Assignments are made by the system programmer. CO lines can be DISA  
lines in the Day, Day 2, or Night mode, or any combination of these modes.  
If a caller enters the system via a DISA line or built-in Auto Attendant, the caller can  
then access another line to place an outgoing call through the system, in which case  
the outgoing line call is charged as a call made from the CIX system. To prevent  
unauthorized outgoing calls through the system using the DISA feature, enter a DISA  
security code as shown in the following steps.  
CAUTION! Whenever the built-in Auto Attendant is installed, the DISA  
security code should be used (and changed periodically) to prevent  
unauthorized access of outgoing CO lines via the Auto Attendant  
DISA access feature.  
³ To change the DISA security code  
1. Press DN + DISA Security Access Code (see note). A confirmation tone is heard.  
2. Dial the existing DISA security code (1-15 digits).  
3. Press #, confirmation tone is heard.  
4. Enter the new DISA security code + #, confirmation tone is heard and display  
shows Data Programmed.  
5. Lift handset off-hook and on-hook to end session.  
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Administrator Programming  
System Features  
³ To cancel the DISA security code  
CAUTION! Canceling the DISA security is very dangerous and allows your telephone  
system to be open to hackers and could result in unauthorized long  
distance telephone calls. Perform the following steps with caution.  
1. Press DN + DISA Security Access Code (see note). A confirmation tone is heard  
2. Dial the existing DISA security code (1-15 digits)  
3. Press #, confirmation tone is heard.  
4. Press # again, this will allow the DISA feature to be used without a security code.  
5. A confirmation tone is heard and display shows Data Programmed.  
6. Lift handset off-hook and on-hook to end session.  
Note The DISA Security Access Code needs to be defined in the Strata CIX by the  
System Administrator through eManager as it is not set in the default database.  
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Administrator Programming  
Date and Time Setting  
Date and Time Setting  
This operation is possible from the Administrator station or attendant consoles and  
enables you to set the date, time, and day.  
³ To set the date  
1. With the handset on-hook, press a DN + the access code assigned in eManager.  
A confirmation tone is heard.  
2. Enter the date (YYMMDD).  
3. Press Redial.  
A confirmation tone is heard.  
4. Press Spkr.  
The telephone returns to the idle mode.  
³ To set the time  
1. Press DN + the access code assigned in eManager, with the handset on-hook.  
A confirmation tone is heard.  
2. Enter the time (HHMMSS) in the 24-hour clock format.  
Note H=hour, M=minute and S=seconds. Use leading zeros: 060530 = 6:05AM and  
30 seconds; 143045 = 2:30PM and 45 seconds.  
3. Press Redial.  
You hear a confirmation tone.  
4. Press Spkr.  
The telephone returns to the idle mode.  
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Administrator Programming  
Telephone Programming Mode  
Telephone Programming Mode  
³ To place your telephone in Programming Mode A  
³ Press 3+6+9+Hold simultaneously. The LCD displays “DP PROGRAM MODE”  
and “SELECT=”. Your phone will not ring if it receives a call while in  
Programming Mode.  
³ To exit from Programming Mode A  
³ Go Off-hook and On-hook or wait for 30 seconds for Programming Mode to  
automatically time out.  
Initialize Telephone Settings  
This function resets all Programming Mode option settings to their default setting.  
1. Press 3+6+9+Hold (simultaneously).  
2. Press Mode soft key.  
3. Press Msg button.  
4. Press Hold.  
5. Press Vol s button.  
6. Press Msg  
7. Press Hold  
8. Go off-hook, then on-hook to exit the program mode.  
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Administrator Programming  
Telephone Programming Mode  
Call Waiting and Camp-on Ring Tone Over Handset/  
Headset Option  
Call Waiting and Camp-on tones are sent to a busy telephone’s speaker to indicate that  
a call is waiting. Call Waiting and Camp-on Tones can be sent, as an option, to the  
telephone handset or headset, in addition to the speaker. Follow these steps to turn  
handset/headset Call Waiting and Camp-on tone On/Off for a DP5000-series  
telephone. The default is Off.  
1. Press 3+6+9+Hold (simultaneously).  
2. Press 0.  
3. Press Feature Button 4 (FB4) to toggle On/Off.  
FB4, LED On: Call Waiting tone  
FB4, LED Off: No Call Waiting tone  
4. Press Hold to set the option.  
5. Go off-hook, then on-hook to exit the program mode.  
Initialize or Adjust LCD Contrast  
³ To initialize LCD Contrast for the LCD Telephones  
1. Press 3+6+9+Hold (simultaneously).  
2. Press Mode soft key.  
3. Press Msg button so that the Msg LED is On.  
4. Press Hold. This sets the LCD lightness/darkness contrast to the default setting.  
5. Go off-hook, then on-hook to exit the program mode.  
³ To adjust LCD Contrast for the LCD Telephones  
³ Press and hold down the Mic button while you press and release Vol s or Vol t  
repeatedly.  
Each time you press Vol s or Vol t, the contrast increases or decreases. There are  
a total of 13 different contrast levels available.  
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Administrator Programming  
DKT2000 Mode On/Off  
DKT2000 Mode On/Off  
Before a cordless telephone (DKT2204-CT or DKT2304-CT) can share a digital  
station port with a DP5000-series telephone set, the port must be programmed into  
2000 mode. If the mode is not changed to 2000-mode, the DP5000 phone will not  
work and the display will be blank. Also see CIX Installation and Maintenance  
Manual for additional information.  
In 2000-mode:  
Only 16 characters by two lines display on the LCD.  
LCD Programmable Feature Button does not work  
Spdial button does not work  
Step 1: Turn DKT2000 Mode On/Off  
Important! Change the mode on DP5000-series telephone before connecting a  
DKT2204-CT or DKT2304-CT.  
1. On the DKT3x00 telephone, press 3+6+9+Hold (simultaneously).  
2. Press #.  
3. Press FB7. LED On = 2000 telephone. LED Off = 5000-series telephone.  
4. Press Hold.  
5. Lift the handset to exit programming mode. Wait a few seconds for the telephone  
to reset itself.  
Step 2: Connect Cordless Telephone to DP5000-series  
Telephone  
The cordless telephone (base station) will connect to the digital station port and then  
in turn the DP5000 phone will connect to the cordless base station.  
102  
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Administrator Programming  
Single Line Telephone  
Single Line Telephone  
The Single Line Telephone is the smallest telephone set in the DP5000-series family.  
This telephone has some variations on button functionality compared to the other  
DP5000-series telephones. These differences are detailed here.  
Buttons  
Some of the fixed buttons are a little  
different from the other DP5000-series  
telephones.  
Message (Msg) – This button is used to  
call back the station or voice mail device  
that activated the LED.  
Flexible (Flex) – Works as a Redial button  
by default. This button can also be  
programmed as a Programmable Feature  
Button.  
Off-hook – This button works as a PDN  
that can be used to answer and make calls.  
Message  
Flexible  
Off-hook  
Speaker  
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Administrator Programming  
Single Line Telephone  
Redial / Feature Button Activation / Deactivation  
The Flex button has been set to act as a Redial button by default. However, you can  
reprogram the Flex button to work as Programmable Feature Button, as it set in  
system programming. These steps enable you to change how the button functions.  
1. Press 3+6+9+Hold (simultaneously).  
2. Press 0 7.  
3. Press Msg to toggle On/Off  
Msg LED On: Flex button works as Programmable Feature Button (FB3)  
Msg LED Off: Flex button works as a Redial button.  
4. Press Hold to set the option.  
5. Go off-hook, then on-hook to exit the program mode.  
Note If you program the Flex button to work as Programmable Feature Button 3, you  
can press 0 to redial.  
*
Msg / Feature Button Activation / Deactivation  
Your Msg button has been set by default to work as a Msg button; however, you can  
reprogram it to work as Programmable Feature Button.  
1. Press 3+6+9+Hold (simultaneously).  
2. Press 0 8.  
3. Press Msg to toggle On/Off.  
Msg LED On: Msg operates as Programmable Feature Button (FB2)  
Msg LED Off: Works as a Msg button.  
4. Press Hold to set the option.  
5. Go off-hook, then on-hook to exit the program mode.  
Note Please see your System Administrator to have Features assigned to the Flex or  
Msg buttons, this will be done through eManager.  
104  
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References  
A
This Appendix contains table that support some of the feature operations.  
Call Forward  
Table 15  
Feature  
Call Forward Procedure  
Button Sequence  
Call Forward Any Call - Internal and Incoming Line Calls:  
Forwards any call, whether an internal call or incoming line call.  
All Calls to an ext.  
Press ext. button + #6011 (tone) + dial the dest. ext. no. (tone)  
All Calls to outside  
telephone no.  
Press ext. button + #6011 (tone) + outside line access code + dest.  
telephone no. + # (tone)  
Busy to an ext.  
Press ext. button + #6021 (tone) + dial the dest. ext. no. (tone)  
Busy to outside  
telephone no.  
Press ext. button + #6021 (tone) + outside line access code + dest.  
telephone no. + # (tone)  
Press ext. button + #6031 (tone) + dial the dest. ext. no. + timer (08~60)  
(tone)  
No Answer to an ext.  
No Answer to outside Press ext. button + #6031 (tone) + outside line access code + dest.  
telephone no. telephone no. + # (tone) + timer (08~60) (tone)  
Busy No Answer to an Press ext. button + #6041 + dial the dest. ext. no. # (tone) + timer (08~60)  
ext.  
(tone)  
Busy No Answer to  
Press ext. button + #6041 + outside line access code + dest. telephone  
outside telephone no. no. + # + timer (08~60) (tone)  
Cancel Press ext. button + #6051 (tone)  
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References  
Call Forward  
Table 15  
Feature  
Call Forward Procedure (continued)  
Button Sequence  
Call Forward - Incoming Line Calls:  
Forward incoming line calls only.  
All Calls to an ext.  
Press ext. button + #6013 (tone) + dial the dest. ext. no. (tone)  
All Calls to outside  
telephone no.  
Press ext. button + #6013 (tone) + outside line access code + dest.  
telephone no. + # (tone)  
Busy to an ext.  
Press ext. button + #6023 (tone) + dial the dest. ext. no. (tone)  
Busy to outside  
telephone no.  
Press ext. button + #6023 (tone) + outside line access code + dest.  
telephone no. + # (tone)  
No Answer to an ext. Press ext. button + #6033 + dial the dest. ext. no. (tone) + timer (08~60)  
No Answer to outside Press ext. button + #6033 + outside line access code + dest. telephone  
telephone no.  
no. + # (tone) + timer (08~60)  
Busy No Answer to an Press ext. button + #6043 + dial the dest. ext. no. (tone) + timer (08~60)  
ext.  
(tone)  
Busy No Answer to  
Press ext. button + #6043 + outside line access code + dest. telephone  
outside telephone no. no. + # (tone) + timer (08~60) (tone)  
Cancel Press ext. button + #6053 (tone)  
Call Forward Any Call - Set for Another Station:  
Enables you to set call forwarding for another telephone within your telephone system. You will  
need the other telephone’s Call Forward pass code in order to do this. Call Forward Pass Codes  
are created in system programming.  
Press ext. button + #6012 (tone) + dial the other telephone’s ext. no. +  
enter other telephone’s Call Forward pass code + # + dest. telephone no.  
(tone)  
All Calls to an ext.  
Press ext. button + #6012 (tone) + dial the other telephone’s ext. no. +  
enter other telephone’s Call Forward pass code + # + outside line access  
code + dest. telephone no. + # (tone)  
All Calls to outside  
telephone no.  
Press ext. button + #6022 (tone) + dial the other telephone’s ext. no. +  
enter other telephone’s Call Forward pass code + # + dest. telephone no.  
(tone)  
Busy to an ext.  
Press ext. button + #6022 (tone) + dial the other telephone’s ext. no. +  
enter other telephone’s Call Forward pass code + # + outside line access  
code + dest. telephone no. + # (tone)  
Busy to outside  
telephone no.  
106  
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References  
Call Forward  
Table 15  
Feature  
Call Forward Procedure (continued)  
Button Sequence  
Press ext. button + #6032 (tone) + dial the other telephone’s ext. no. +  
No Answer to an ext. enter other telephone’s Call Forward pass code (tone) + # + dest.  
telephone no. (tone) + timer (08~60) (tone)  
Press ext. button + #6032 (tone) + dial the other telephone’s ext. no. +  
No Answer to outside  
enter other telephone’s Call Forward pass code (tone) + # + outside line  
telephone no.  
access code + dest. telephone no. + # (tone) + timer (08~60) (tone)  
Press ext. button + #6042 + dial the other telephone’s ext. no. + enter  
other telephone’s Call Forward pass code + # (tone) + dest. telephone no.  
(tone) + timer (08~60) (tone)  
Busy No Answer to an  
ext.  
Press ext. button + #6042 + dial the other telephone’s ext. no. + enter  
Busy No Answer to  
other telephone’s Call Forward pass code + # (tone) + outside line access  
outside telephone no.  
code + dest. telephone no. + # (tone) + timer (08~60) (tone)  
Press ext. button + #6052 (tone) + dial the other telephone’s ext. no. +  
enter other telephone’s Call Forward pass code + # (tone)  
Cancel  
Call Forward - Incoming Line Call - Set for Another Station:  
Enables you to set forwarding of incoming line calls for another telephone within your telephone  
system  
Press ext. button + #6014 (tone) + dial the other telephone’s ext. no. + enter  
other telephone’s Call Forward pass code + # (tone) + dest. telephone no.  
(tone)  
All Calls to an ext.  
Press ext. button + #6014 (tone) + dial the other telephone’s ext. no. +  
enter other telephone’s Call Forward pass code + # (tone) + outside line  
access code + dest. telephone no. + # (tone)  
All Calls to outside  
telephone no.  
Press ext. button + #6024 (tone) + dial the other telephone’s ext. no. + enter  
other telephone’s Call Forward pass code + # (tone) + dest. telephone no.  
(tone)  
Busy to an ext.  
Press ext. button + #6024 (tone) + dial the other telephone’s ext. no. +  
enter other telephone’s Call Forward pass code + # (tone) + outside line  
access code + dest. telephone no. + # (tone)  
Busy to outside  
telephone no.  
Press ext. button + #6034 (tone) + dial the other telephone’s ext. no. +  
No Answer to an ext. enter other telephone’s Call Forward pass code + # (tone) + dest.  
telephone no. (tone) + timer (08~60)  
Press ext. button + #6034 (tone) + dial the other telephone’s ext. no. +  
No Answer to outside  
enter other telephone’s Call Forward pass code + # (tone) + outside line  
telephone no.  
access code + dest. telephone no. + # (tone) + timer (08~60) (tone)  
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References  
Call Forward  
Table 15  
Feature  
Call Forward Procedure (continued)  
Button Sequence  
Press ext. button + #6044 (tone) + dial the other telephone’s ext. no. +  
enter other telephone’s Call Forward pass code + # (tone) + dest.  
telephone no. (tone) + timer (08~60) (tone)  
Busy No Answer to an  
ext.  
Press ext. button + #6044 (tone) + dial the other telephone’s ext. no. +  
enter other telephone’s Call Forward pass code + # (tone) + outside line  
access code + dest. telephone no. + # (tone) + timer (08~60) (tone)  
Busy No Answer to  
outside telephone no.  
Press ext. button + #6054 (tone) + dial the other telephone’s ext. no. +  
enter other telephone’s Call Forward pass code + # (tone)  
Cancel  
Change Call Forward Pass Code:  
Your telephone must be enabled in programming to have the ability to change pass codes.  
Press ext. button + #670 (tone) + dial the dest. ext. no. (tone) + old pass  
Change Pass Code  
code + # (tone) + new pass code (tone) + #  
108  
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References  
Soft Keys  
Soft Keys  
The table below is a list of soft key labels that appear on the LCD telephones. Press  
the soft key button associated with the label to activate the feature (SK1, SK2, SK3  
and SK4).  
Table 16  
Soft Key Prompts  
Soft Key  
ABR  
Definition  
Activates Automatic Busy Redial after dialing a busy outside telephone number.  
Activates Automatic Callback after reaching a busy station, CO line, or CO Line group.  
(Busy Override) Sends a call-waiting tone to a busy station.  
Initiates or completes a conference.  
ACB  
BUSY  
CONF  
EXEC  
EXIT  
(Executive Override) Breaks into the conversation of a busy called station.  
Exits you from a conference; remaining parties are connected.  
Joins all parties to a conference while on a conference call.  
JOIN  
Adds a CO line to an existing call while in the Conference mode. The LCD prompts  
you to access a CO line after you press this key.  
LINE  
MESG  
OVRD  
Sets a message waiting indication at a busy or unanswered station.  
Overrides options, busy mode, or overrides Do Not Disturb mode.  
Enables you to enter a Page Group number (01~16) and send a page to the phones  
in that page group.  
PGE  
RING  
RLS  
Makes a called station ring when making a voice announce call to the station.  
Disconnects a call and returns telephone to the idle state.  
RTRN  
Terminates a feature operation and returns to a previously displayed state.  
Enables you to break off from a conference call with another conference call member  
for a private conversation (split). You can use the Join key to reconnect both of you  
back into the conference. You must be a conference master to use this. See  
instructions for Conference Split/Join/Drop for further instruction.  
SPLT  
Adds a station to an existing call while in the Conference mode. The LCD prompts you  
to dial a station number after you press this key.  
STA.  
TALK  
TRNS  
Makes a voice announcement to a called station that is ringing.  
Initiates or completes a Transfer while on an outside call.  
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References  
Button Labels  
Button Labels  
The button labels in Table 17 are for the Programmable Buttons on the telephone.  
Programmable buttons are the unmarked buttons on the telephone keystrip.  
Table 17  
Programmable Feature Button Definitions  
Definitions  
Button  
Account Code – Press to enter a Voluntary Account Code anytime during a Central  
Office (outside) line call without interrupting the conversation.  
Account  
Code  
All Call  
Page  
All Call Voice Page – Press to page all of the telephones in the All Call Page group.  
Automatic Busy Redial – Press to set up Automatic Busy Redial after receiving a busy  
tone on a dialed outside line call (not available when calling on Tie or Direct Inward  
Dialing (DID) outside lines).  
Auto Busy  
Redial  
Automatic Callback – Press to recall a busy station or station in the Do Not Disturb (Do  
Not Disturb) mode as soon as that station becomes idle or deactivates Do Not Disturb.  
Also used for outside line queuing when all lines are busy.  
Auto  
Callback  
Call Forward-All Calls – Press to forward all calls to another station or voice mail  
device.  
Call Frwd  
All Calls  
Call Forward-Busy – Press to forward calls immediately to another station or voice mail  
device when your station is busy or in the Do Not Disturb mode.  
Call Frwd  
Busy  
Call Forward-Busy/No Answer – Press to forward calls immediately to another station  
or voice mail device when your station is busy or in Do Not Disturb mode. Also forwards  
calls when your station is not answered after 8~60 seconds (set at your station).  
Call Frwd  
Busy NAns  
Call Forward-No Answer – Press to forward calls to another station or voice mail device  
when your station is not answered after 8~60 seconds (set at your station).  
Call Frwd  
No Answer  
Call Forward-External – Press to forward Private or DID line calls to an external or  
internal telephone number.  
Call Frwd  
External  
Caller ID  
Caller ID – Press to view the Call History list (may include name/number, date, status).  
Call Pickup – Press to initiate a ringing Directed Call Pickup of outside line, extension,  
and page calls.  
Directed  
Pickup  
Do Not  
Disturb  
Do Not Disturb – Press to lock your station in or out of the Do not Disturb mode.  
110  
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References  
Button Labels  
Table 17  
Button  
Programmable Feature Button Definitions (continued)  
Definitions  
Direct Station Selection(s) – Press to ring a preselected station. The LED associated  
with each DSS button provides the status (idle/busy) of the station assigned to the  
button.  
DSS  
Flash – Press to perform the following functions: Disconnect and recall dial tone on a  
outside line; access Centrex or PBX features; enter a pause or flash signal when  
programming speed dial numbers.  
Flash  
Group Pickup – Press to pick up a call that is ringing a station that belongs to a Pickup  
Group that your station is a member of.  
Group  
Pickup  
Line  
Line – Press to answer or access an outside line.  
Microphone Cutoff – Press to turn the microphone off/on while idle, providing privacy  
when you receive handsfree internal calls. Also functional when your station receives  
calls – The Mic button controls the microphone when you originate calls.  
Microphn  
Cut-off  
Msg Wait  
Additional Messages Waiting  
Night  
Press to control the system’s outside line ringing pattern for after-hours incoming calls.  
Transfer  
Park — Press to park internal or outside calls in an orbit. Call retrieval can be made  
locally from the same parking telephone or remotely from a different telephone.  
Park in  
Orbit  
Pooled Line — Press to access an available outside line from a group of lines appearing  
under one button.  
Pooled Line  
Grp  
Privacy — Press to block Privacy Override on common outside line buttons. This button  
does not block Busy Override or Executive Override.  
Privacy on  
Line  
Privacy Release — Press to release privacy on common outside line buttons, enabling  
other station users to enter your conversations on those buttons. Privacy release does  
not apply to common extension buttons which are always private.  
Privacy  
Release  
Program — Press to enter User Programming mode, which enables you to re-define  
Programmable Feature Buttons to perform other functions, including programming One  
Touch, Call Forward assignments, assign Message Waiting Buttons and assign BGM  
sources played over the telephone speaker.  
Program  
Pause/Resume — Press to pause or resume recording a conversation to a voice  
mailbox or when playing back the recording.  
PS/RES  
Record  
Record to Voice Mail — Press to record current conversation to voice mailbox.  
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References  
Button Labels  
Table 17  
Programmable Feature Button Definitions (continued)  
Button  
Definitions  
Release and Answer — Press to disconnect or complete the transfer the current outside  
or extension call and automatically answer the new incoming outside or extension call.  
Release and  
Ans  
Release — Press to disconnect or complete the transfer of the current outside or  
extension call and to place your station in the idle condition.  
Release Call  
Speed Dial — Press to Speed Dial a telephone number or feature access codes. SD  
buttons can be used as either System Speed Dial numbers or Station Speed Dial  
numbers.  
SD or  
Customized  
Button  
Pause (Long) — Press to insert a 10-second pause when programming Speed Dial  
numbers.  
Spd Dial Lng  
Pause  
Pause — Press to set either a one-half or two-second pause when programming Speed  
Dial numbers. (The pause time is set in system programming).  
Spd Dial  
Pause  
Start  
Sub  
Start — Press to make an outgoing call using an ISDN trunk.  
Sub address — Press to enter a sub address on an ISDN trunk outgoing call.  
Background Music — Press to turn Background Music on or off over your station  
speaker.  
Tel Set  
Music  
Tone — Press to change the outgoing dialing of the outside line in use from dial pulse to  
tone signaling.  
Tone Dial  
Select  
Unlock Door  
Door Unlock — Press to unlock a door lock mechanism.  
Table 18  
Programmable Feature Button Labels  
LCD  
Default  
Label  
User  
Can  
Rename  
Feature  
Name  
Code  
000  
1 2  
3
4
5
6
7
8
9
10 11 12  
Unused  
Key  
Ext.  
XXXXX  
(CLID)  
Ext.  
XXXXX  
Prime DN  
Key  
100  
E x  
t
.
x
x
x
x
x
x
Yes  
Yes  
Secondary/  
Phantom E x  
DN Key  
110  
t
.
x
x
x
x
(Caller ID)  
112  
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References  
Button Labels  
Table 18  
Programmable Feature Button Labels (continued)  
LCD  
Default  
Label  
Line  
XXX(Caller  
ID)  
Line Grp  
XXX(Caller  
ID)  
User  
Can  
Rename  
Feature  
Name  
Code  
120  
1 2  
L i  
3
n
n
4
5
6
7
8
9
10 11 12  
CO  
e
x
x
x
Yes  
Yes  
CO Line  
Group  
130  
L i  
e
G
r
p
x
x
x
PL Ln  
GrpXXX(C  
aller ID)  
Door Lock  
XXX  
Pooled  
Line Key  
140  
540  
560  
P L  
L
r
n
G
o
r
p
x
x
x
x
x
x
Yesl  
Yes  
Yes  
Door  
Unlock  
PhDN  
Message M W  
Waiting  
D o o  
L
r
c
k
MW for  
XXXXX  
f
o
x
x
x
x
x
570  
610  
One Touch O n e  
T
x
o
x
u
x
c
x
h
x
One Touch  
DSXXXXX  
XX  
Yes  
Yes  
DSS Key  
D S x  
A P P  
x
Application  
Start-  
Application  
#00-#89  
APP Key  
900XX  
900  
900  
900  
900  
K
e
o
i
y
g
l
9
0
0
n
l
X
X
Yes  
Yes  
Yes  
Yes  
Application  
Start -  
Application  
#90  
A C D  
L
a
I
ACD LogIn  
Application  
Start -  
Application  
#91  
Unavailabl  
e
U n A V  
a
k
b
U
e
i
Application  
Start -  
Application  
#92  
A C D  
W o  
r
n
t
WorkUnit  
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References  
Button Labels  
Table 18  
Programmable Feature Button Labels (continued)  
LCD  
Default  
Label  
User  
Can  
Rename  
Feature  
Name  
Code  
1 2  
3
4
5
6
7
8
9
10 11 12  
Application  
Start -  
Application  
#93  
Application  
Start -  
Application  
#94  
Application  
Start -  
Application  
#95  
Application  
Start -  
Application  
#96  
Application  
Start -  
Application  
#97  
Application  
Start -  
Application  
#98  
Application  
Start -  
Application  
#99  
900  
A C D  
A C D  
E n d  
A C D  
A C D  
A C D  
A C D  
H
e
l
p
ACD Help  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
ACD  
PickUp  
900  
900  
900  
900  
900  
900  
P
i
c
a
a
n
i
k
p
p
i
U
U
U
t
p
p
p
End  
WrapUp  
W r  
W r  
M o  
ACD Join  
ACD  
Monitor  
o
r
S
S
h
t
f
t
ACD Shift  
ACD  
Status  
a
t
u
s
114  
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Hardware Connections  
B
DP5000-Series Telephone Tilt Angles  
The DP5000-series telephones, except the Single Line Telephone have three tilt  
positions built into the base. There is also a tilt stand extension that adds an additional  
20 degrees of tilt. When the telephone is sitting on a desk or table there are a total of  
six different angles of tilt available. When wall mounted there are two angles  
available. The Single Line Telephone base is fixed at 15 degrees. See figures on the  
next page.  
Table 19  
DP5000-Series Tilt Angels  
Model  
Tilt Without Stand  
15°, 27.5°, 40°  
Tilt with Stand  
All DP5000-series, except the  
Single Line Telephone  
35°, 47.5°, 60°  
All Add-on and DSS modules  
Single Line Telephone  
15 Degrees (fixed)  
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Hardware Connections  
DP5000-Series Telephone Tilt Angles  
DP5000-Series Desk-top Tilt Angle With Tilt-Stand Extension  
-10° Tilt  
0° (no) Tilt  
DP5000-Series Wall Mount Angles  
116  
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Hardware Connections  
Wiring  
Wiring  
The connectors on the DP5000-series telephones are identified with icons. The  
connector icons and their meaning are shown below.  
Connectors  
Ext. Speaker  
ADM Line Cord  
Headset Handset  
(To CIX System)  
Speaker (BESCB)  
Cable Clips  
Headset Cord  
Handset Cord  
AMD Cord  
The DP5000-series telephones include the special long-tail handset  
cords required to fit the new tilt bases.  
DP5000-series Telephone Wiring  
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Hardware Connections  
Wiring  
When the tilt stand extension is used,  
simply remove the line cord from  
under the rear cable clip. This will  
allow the tilt stand extension to  
deploy without strain on the line cord.  
118  
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Centrex Application  
C
Your system may be equipped with the Centrex Application, which enhances its  
feature capability when installed behind a Centrex or PBX system. Your telephone  
may have access to one or more of the enhanced Centrex features listed below:  
Flexible Directory Numbering  
A station’s extension can be three or four digits. It is, therefore, possible to match a  
station’s extension and Centrex line extension number. Dial the entire station number  
when indicated.  
Note Some access code numbers may have been changed to avoid system numbering  
plan conflicts.  
Centrex Feature Buttons  
You can access some Centrex features by pressing a pre-programmed Feature Button  
on your telephone, instead of dialing a Centrex access code. The Centrex access code,  
including the necessary flash and/or pause sequence, is activated when the button is  
pressed. See your Centrex or PBX operations manual for specific details.  
Ringing Repeat  
The distinctive ring patterns available in your Centrex system are automatically  
repeated with your digital telephone, enabling you to answer appropriately for either  
outside, inside or callback calls.  
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Centrex Application  
Delayed Ringing  
Delayed Ringing  
Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second  
ring delay at stations to permit alternate answering conditions. Answer the line when  
your telephone is ringing.  
120  
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Index  
A
about this book  
feature, 104  
labels, 110  
conventions, viii  
how to use this guide, viii  
organization, vii  
related documents, x  
access codes, 61, 85, 88  
account codes, 26, 85, 88  
calls, 25  
off-hook, 103  
programming, 85  
DSS on ADMs and DSS consoles, 72  
fixed, 6  
Hold, 8  
one touch, 86  
forced, 25  
verified/non-verified, 25  
administrator  
functions, 93  
advisory messaging, 90  
all call page, 58  
alphanumeric entry, 63  
answer a call, 21  
answering calls, 19  
attendant console, 88  
automatic  
caller ID, 41  
access codes, 85  
any call, 33  
station, 32  
busy redial, 85, 88  
callback, 30  
callback cancel, 85, 88  
hold, 23  
system, 32  
call hold, 22  
calling, 19  
call park, 88  
orbits, 36  
line selection, 18  
automatic hold, 23  
B
call pickup, 37, 85, 88  
background music (BGM), 31, 85, 88  
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Index  
D ~ F  
held calls, 89  
door phone, 48  
call waiting, 40, 56, 101  
Camp-on ring tone, 101  
centrex  
application, 119  
feature buttons, 119  
class of service  
override, 56  
Cnf/Trn, 8  
CO line  
buttons on ADMs and DSS consoles, 72  
call answering, 74  
call forward override, 75  
call transfer, 39  
CO line name, 96  
CO line queuing, 45  
conference  
console, 72  
night transfer, 75  
paging, 75  
calls, 41, 89  
hold, 23  
split/join/drop, 43  
voice mail, 42  
call, 89  
page, 58  
D
date and time setting, 99  
day/day 2/night modes, 97  
deactivation, 104  
delayed ringing, 120  
dial directory, 20  
emergency call, 49  
emergency ringdown, 50  
exclusive hold, 22  
executive override, 56  
dial pad, 63  
direct inward system access (see DISA)  
directories, 63  
feature access codes, 88  
flash, 85, 89  
flexible buttons  
direct station selection  
buttons, 45  
DISA, 97  
security code, 89, 97  
distinctive ringing, 15  
DKT2000 mode on/off, 102  
DNIS name, 96  
do not disturb, 46, 89  
override, 55  
codes, 85  
flexible directory numbering, 119  
forced account codes (verified/non-  
verified), 25  
door lock, 47  
122  
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G
group pickup, 37  
Mic button, 7, 22, 54  
microphone, 7, 19, 22, 53, 54  
microphone cut-off, 53, 54, 85, 111  
mute, 7, 22  
H
handset calling, 19  
handsfree answerback, 21  
Hold, 8  
hold, 22  
line hold, 36, 39  
hot dialing, 18, 19  
names  
storing speed dial, 63  
names (entering), 63  
network access, 90  
night ring answer, 90  
I
indicators  
LED, 24  
ISDN  
buttons, 66, 112  
off-hook, 103  
J
off-hook call announce (OCA), 54, 90  
one touch button, 86, 87  
override  
join, 43  
L
access codes, 90  
busy, 55  
call forward (DSS), 75  
class of service, 56  
do not disturb, 55  
executive, 56  
language changes, 89  
language code, 50  
LCD contrast, 101  
LCR  
dialing out, 89  
LED indicators, 24  
line  
automatic selection, 18  
ringing preference, 18  
line button, 39  
privacy, 57  
travelling class, 91  
P
paging, 37, 75  
access codes, 85, 90  
park, 88  
park in orbit, 36  
park in orbit, 36  
M
making a call, 19  
message waiting, 51, 89  
message waiting light  
on another telephone, 52  
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Index  
R ~ V  
pickup, 37  
pick up group calls, 37  
privacy, 59  
system  
features, 97  
override, 57  
private network access, 90  
programming  
buttons, 85  
programming mode, 100  
T
buttons, 103  
Tilt Angles, 115  
tonepulse dialing, 66  
tone signaling, 18  
R
redial, 7, 104  
repeat last number dialed, 90  
ringing  
line preference, 18  
ringing line preference, 21  
ringing repeat, 119  
travelling class override, 91  
user programming, 83, 85, 91  
S
signaling  
tone, 18  
voice first, 18  
voice first signaling, 18  
access codes, 91  
conference, 42  
volume control, 24, 91  
voluntary account codes (verified/non-  
soft keys, 28  
speakerphone, 22  
special characters for speed dialing, 62  
speed dial, 7, 60, 86  
access codes, 61, 85, 91  
names, 63  
personal, 87  
station, 96  
system, 95  
speed dial (DADM or DSS), 74  
Spkr button, 19  
answering, 21  
split, 43  
start application, 91  
station  
speed dial/name, 96  
124  
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