Toshiba Printer B SX4T Series User Manual
TEC Thermal Printer  
B-SX4T SERIES  
Owner's Manual  
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CE Compliance (for EU only)  
This product complies with the requirements of EMC and Low Voltage Directives including their  
amendments.  
VORSICHT:  
• Schallemission: unter 70dB (A) nach DIN 45635 (oder ISO 7779)  
• Die für das Gerät Vorgesehene Steckdose muß in der Nähe des Gerätes und leicht zugänglich sein.  
Centronics is a registered trademark of Centronics Data Computer Corp.  
Microsoft is a registered trademark of Microsoft Corporation.  
Windows is a trademark of Microsoft Corporation.  
As an ENERGY STAR® Partner, TOSHIBA TEC has determined that this  
product meets the ENERGY STAR® guidelines for energy efficiency.  
-- Outline of the International ENERGY STAR® Office Equipment Program --  
The International ENERGY STAR® Office Equipment Program is an international program that  
promotes energy saving through the penetration of energy efficient computers and other office  
equipment. The program backs the development and dissemination of products with functions that  
effectively reduce energy consumption. It is an open system in which business proprietors can  
participate voluntarily. The targeted products are office equipment such as computers, monitors,  
printers, facsimiles, copiers, scanners, and multifunction devices. Their standards and logos are  
uniform among participating nations.  
ENERGY STAR is a U.S. registered mark.  
This equipment has been tested and found to comply with the limits for a Class A digital device,  
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable rotection  
against harmful interference when the equipment is operated in a commercial environment. This  
equipment generates, uses, and can radiate radio frequency energy and, if not installed and sed in  
accordance with the instruction manual, may cause harmful interference to radio communications.  
Operations of this equipment in a residential area is likely to cause harmful interference in which case  
the user will be required to correct the interference at his own expense.  
(for USA only)  
Changes or modifications not expressly approved by manufacturer for compliance could void the  
user’s authority to operate the equipment.  
“This Class A digital apparatus meets all requirements of the Canadian Interference-Causing  
Equipment Regulations.”  
“Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel  
brouilleur du Canada.”  
(for CANADA only)  
Copyright © 2003  
by TOSHIBA TEC CORPORATION  
All Rights Reserved  
570 Ohito, Ohito-cho, Tagata-gun, Shizuoka-ken, JAPAN  
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Safety Summary  
ENGLISH VERSION EO1-33034  
6DIHW\ꢀ6XPPDU\ꢀ  
Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions  
necessary for safe handling are included in this manual. All warnings and cautions contained in this manual  
should be read and understood before handling or maintaining the equipment.  
Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified  
using the procedures described in this manual, turn off the power, unplug the machine, then contact your  
authorised TOSHIBA TEC representative for assistance.  
0HDQLQJVꢀRIꢀ(DFKꢀ6\PEROꢀ  
This symbol indicates warning items (including cautions).  
Specific warning contents are drawn inside the symbol.  
(The symbol on the left indicates a general caution.)  
This symbol indicates prohibited actions (prohibited items).  
Specific prohibited contents are drawn inside or near the symbol.  
(The symbol on the left indicates “no disassembling”.)  
This symbol indicates actions which must be performed.  
Specific instructions are drawn inside or near the ● symbol.  
(The symbol on the left indicates “disconnect the power cord plug from the outlet”.)  
This indicates that there is the risk of death or serious injury if the  
machines are improperly handled contrary to this indication.  
:$51,1*ꢀ  
Do not use voltages other than  
the voltage (AC) specified on the  
rating plate, as this may cause  
fire or electric shock.  
Do not plug in or unplug the power  
cord plug with wet hands as this  
may cause electric shock.  
If the machines share the same  
outlet with any other electrical  
appliances that consume large  
amounts of power, the voltage  
will fluctuate widely each time  
these appliances operate. Be sure  
to provide an exclusive outlet for  
the machine as this may cause  
fire or electric shock.  
Do not place metal objects or  
water-filled containers such as  
flower vases, flower pots or mugs,  
etc. on top of the machines. If  
metal objects or spilled liquid enter  
the machines, this may cause fire  
or electric shock.  
Do not insert or drop metal,  
flammable or other foreign  
Do not scratch, damage or modify  
the power cords. Also, do not  
objects into the machines through  
the ventilation slits, as this may  
cause fire or electric shock.  
place heavy objects on, pull on, or  
excessively bend the cords, as this  
may cause fire or electrical shock.  
If the machines are dropped or  
their cabinets damaged, first turn  
off the power switches and  
disconnect the power cord plugs  
from the outlet, and then contact  
your authorised TOSHIBA TEC  
representative for assistance.  
Continued use of the machine in  
that condition may cause fire or  
electric shock.  
Continued use of the machines in  
an abnormal condition such as  
when the machines are producing  
smoke or strange smells may cause  
fire or electric shock. In these  
cases, immediately turn off the  
power switches and disconnect the  
power cord plugs from the outlet.  
Then, contact your authorised  
TOSHIBA TEC representative for  
assistance.  
( i )  
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Safety Summary  
ENGLISH VERSION EO1-33034  
If foreign objects (metal  
When unplugging the power cords,  
be sure to hold and pull on the plug  
portion. Pulling on the cord portion  
may cut or expose the internal wires  
and cause fire or electric shock.  
fragments, water, liquids) enter  
the machines, first turn off the  
power switches and disconnect  
the power cord plugs from the  
outlet, and then contact your  
authorised TOSHIBA TEC  
representative for assistance.  
Continued use of the machine in  
that condition may cause fire or  
electric shock.  
Ensure that the equipment is  
properly grounded. Extension  
cables should also be grounded.  
Fire or electric shock could  
occur on improperly grounded  
equipment.  
Do not remove covers, repair or  
modify the machine by yourself.  
You may be injured by high  
voltage, very hot parts or sharp  
edges inside the machine.  
This indicates that there is the risk of personal Injury or damage to  
objects if the machines are improperly handled contrary to this indication.  
&$87,21ꢀ  
Precautions  
The following precautions will help to ensure that this machine will continue to function correctly.  
● Try to avoid locations that have the following adverse conditions:  
* Temperatures out of the specification  
* Shared power source  
* Direct sunlight  
* High humidity  
* Dust/Gas  
* Excessive vibration  
● The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild  
detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic  
covers.  
● USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.  
● DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high  
temperatures, high humidity, dust, or gas.  
● Ensure the printer is operated on a level surface.  
● Any data stored in the memory of the printer could be lost during a printer fault.  
● Try to avoid using this equipment on the same power supply as high voltage equipment or equipment  
likely to cause mains interference.  
● Unplug the machine whenever you are working inside it or cleaning it.  
● Keep your work environment static free.  
● Do not place heavy objects on top of the machines, as these items may become unbalanced and fall  
causing injury.  
● Do not block the ventilation slits of the machines, as this will cause heat to build up inside the  
machines and may cause fire.  
● Do not lean against the machine. It may fall on you and could cause injury.  
● Care must be taken not to injure yourself with the printer paper cutter.  
● Unplug the machine when it is not used for a long period of time.  
● Place the machine on a stable and level surface.  
Request Regarding Maintenance  
● Utilize our maintenance services.  
After purchasing the machine, contact your authorised TOSHIBA TEC representative for assistance  
once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the  
machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy  
seasons.  
● Our preventive maintenance service performs the periodic checks and other work required to maintain  
the quality and performance of the machines, preventing accidents beforehand.  
For details, please consult your authorised TOSHIBA TEC representative for assistance.  
● Using insecticides and other chemicals  
Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or  
other parts to deteriorate or cause the paint to peel.  
(ii)  
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ENGLISH VERSION EO1-33034  
TABLE OF CONTENTS  
Page  
1. PRODUCT OVERVIEW ........................................................................................................E1-1  
1.1 Introduction ..................................................................................................................E1-1  
1.2 Features.......................................................................................................................E1-1  
1.3 Unpacking....................................................................................................................E1-1  
1.4 Accessories .................................................................................................................E1-2  
1.5 Appearance..................................................................................................................E1-3  
1.5.1 Dimensions .................................................................................................................. E1-3  
1.5.2 Front View.................................................................................................................... E1-3  
1.5.3 Rear View .................................................................................................................... E1-3  
1.5.4 Operation Panel........................................................................................................... E1-4  
1.5.5 Interior.......................................................................................................................... E1-4  
2. PRINTER SETUP..................................................................................................................E2-1  
2.1 Precautions..................................................................................................................E2-1  
2.2 Procedure before Operation.........................................................................................E2-2  
2.3 Fitting the Fan Filter .....................................................................................................E2-2  
2.4 Connecting the Cables to Your Printer .........................................................................E2-3  
2.5 Connecting the Power Cord .........................................................................................E2-4  
2.6 Turning the Printer ON/OFF .........................................................................................E2-5  
2.6.1 Turning ON the Printer................................................................................................. E2-5  
2.6.2 Turning OFF the Printer............................................................................................... E2-5  
2.7 Loading the Media........................................................................................................E2-6  
2.8 Loading the Ribbon....................................................................................................E2-11  
2.9 Inserting the Optional PCMCIA Cards........................................................................E2-13  
2.10 Test Print....................................................................................................................E2-14  
3. ON LINE MODE....................................................................................................................E3-1  
3.1 Operation Panel ...........................................................................................................E3-1  
3.2 Operation .....................................................................................................................E3-2  
3.3 Reset............................................................................................................................E3-2  
3.4 Dump Mode..................................................................................................................E3-3  
4. MAINTENANCE....................................................................................................................E4-1  
4.1 Cleaning.......................................................................................................................E4-1  
4.1.1 Print Head/Platen/Sensors .......................................................................................... E4-1  
4.1.2 Covers and Panels ...................................................................................................... E4-2  
4.1.3 Optional Cutter Module................................................................................................ E4-3  
4.2 Care/Handling of the Media and Ribbon.......................................................................E4-3  
5. TROUBLESHOOTING..........................................................................................................E5-1  
5.1 Error Messages............................................................................................................E5-1  
5.2 Possible Problems........................................................................................................E5-2  
5.3 Removing Jammed Media............................................................................................E5-3  
5.4 Threshold Setting.........................................................................................................E5-4  
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1. PRODUCT OVERVIEW  
ENGLISH VERSION EO1-33034  
1.1 Introduction  
1. PRODUCT OVERVIEW  
Thank you for choosing the TEC B-SX4T series thermal printer. This  
Owner’s Manual contains from general set-up through how to confirm  
the printer operation using a test print, and should be read carefully to  
help gain maximum performance and life from your printer. For most  
queries please refer to this manual and keep it safe for future reference.  
Please contact your TOSHIBA TEC representative for further  
information concerning this manual.  
1.1 Introduction  
1.2 Features  
This printer has the following features:  
• The print head block can be opened providing smooth loading of  
media and ribbon.  
• Various kinds of media can be used as the media sensors can be  
moved from the centre to the left edge of the media.  
• When the optional interface board is installed, Web functions such as  
remote maintenance and other advanced network features are  
available.  
• Superior hardware, including the specially developed 8 dots/mm (203  
dots/inch) thermal print head which will allow very clear print at a  
printing speed of 76.2 mm/sec. (3 inches/sec.), 152.4 mm/sec. (6  
inches/sec.), or 254.0 mm/sec. (10 inches/sec.).  
• Besides the optional Cutter Module, there is also an optional Strip  
Module, Ribbon Saving Module, PCMCIA Interface Board,  
Expansion I/O Interface Board, LAN Interface Board, and the USB  
Interface Board.  
Unpack the printer as per the Unpacking Instructions supplied with the  
printer.  
1.3 Unpacking  
NOTES:  
1. Check for damage or  
scratches on the printer.  
However, please note that  
TOSHIBA TEC shall have no  
liability for any damage of  
any kind sustained during  
transportation of the product.  
2. Keep the cartons and pads  
for future transportation of  
the printer.  
E1- 1  
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1. PRODUCT OVERVIEW  
ENGLISH VERSION EO1-33034  
1.4 Accessories  
When unpacking the printer, please make sure all the following  
accessories are supplied with the printer.  
1.4 Accessories  
US Power Cord (1 pc.)  
(P/No. FBCB0030203)  
QQ model only  
EU Power Cord (1 pc.)  
(P/No.EKA-0030001)  
QP model only  
Fan Filter (1 pc.)  
CD-ROM (1 pc.)  
(P/No. FMBB0036801)  
QQ (P/No.: 7FM00332100)  
QP (P/No.: 7FM00256100)  
Warranty Disclaimer Sheet (1 sheet)  
QQ-US model only  
E1- 2  
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1. PRODUCT OVERVIEW  
ENGLISH VERSION EO1-33034  
1.5 Appearance  
The names of the parts or units introduced in this section are used in the  
following chapters.  
1.5 Appearance  
291 (11.5)  
460 (18.1)  
1.5.1 Dimensions  
308  
(12.1)  
Dimensions in mm (inches)  
Top Cover  
1.5.2 Front View  
LCD Message Display  
Operation Panel  
Supply Window  
Media Outlet  
1.5.3 Rear View  
PCMCIA Card Slot (Option),  
USB Connector (Option), or  
LAN Connector (Option)  
Parallel Interface  
Connector (Centronics)  
USB Connector  
(Option) or LAN  
Connector (Option)  
Serial Interface  
Connector (RS-232C)  
Expansion I/O  
Interface Connector  
(Option)  
Power Switch  
: OFF  
AC Power Inlet  
|: ON  
E1- 3  
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1. PRODUCT OVERVIEW  
ENGLISH VERSION EO1-33034  
1.5 Appearance  
LCD Message Display  
1.5.4 Operation Panel  
POWER LED  
(Green)  
ON LINE LED  
(Green)  
ERROR LED  
(Red)  
[FEED] key  
[PAUSE] key  
[RESTART] key  
Please see Section 3.1 for further information about the Operation Panel.  
Locking Ring  
1.5.5 Interior  
Ribbon Stopper  
Supply Holder  
Print Head Block  
Print Head  
Platen  
Supply Shaft  
Head Lever  
Ribbon Shaft  
E1- 4  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33034  
2.1 Precautions  
2. PRINTER SETUP  
This section outlines the procedures to setup your printer prior to its  
operation. The section includes precautions, connecting cables,  
assembling accessories, loading media and ribbon, inserting the optional  
memory card, and performing a test print.  
To insure the best operating environment, and to assure the safety of the  
operator and the equipment, please observe the following precautions.  
2.1 Precautions  
•
Operate the printer on a stable, level, operating surface in a location  
free from excessive humidity, high temperature, dust, vibration or  
direct sunlight.  
•
•
Keep your work environment static free. Static discharge can cause  
damage to delicate internal components.  
Make sure that the printer is connected to a clean source of AC  
Power and that no other high voltage devices that may cause line  
noise interference are connected to the same mains.  
•
•
Assure that the printer is connected to the AC mains with a three-  
prong power cable that has the proper ground (earth) connection.  
Do not operate the printer with the cover open. Be careful not to  
allow fingers or articles of clothing to get caught into any of the  
moving parts of the printer especially the optional cutter mechanism.  
•
Make sure to turn off the printer power and to remove the power cord  
from the printer whenever working on the inside of the printer such  
as changing the ribbon or loading the media, or when cleaning the  
printer.  
•
For best results, and longer printer life, use only TOSHIBA TEC  
recommended media and ribbons.  
•
•
Store the media and ribbons in accordance with their specifications.  
This printer mechanism contains high voltage components; therefore  
you should never remove any of the covers of the machine as you  
may receive an electrical shock. Additionally, the printer contains  
many delicate components that may be damaged if accessed by  
unauthorised personnel.  
•
•
Clean the outside of the printer with a clean dry cloth or a clean cloth  
slightly dampened with a mild detergent solution.  
Use caution when cleaning the thermal print head as it may become  
very hot while printing. Wait until it has had time to cool before  
cleaning. Use only the TOSHIBA TEC recommended print head  
cleaner to clean the print head.  
•
Do not turn off the printer power or remove the power plug while the  
printer is printing or while the ON LINE lamp is blinking.  
E2- 1  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33034  
2.2 Procedure before Operation  
This section describes the outline of the printer setup.  
2.2 Procedure before  
Operation  
1. Unpack the accessories and printer from the box.  
2. Refer to Safety Precautions in this manual and set up the printer at a  
proper location.  
3. Fit the Fan Filter to the printer. (Refer to Section 2.3.)  
4. The host computer must have a serial, Centronics parallel, USB or  
NOTE:  
LAN port. (Refer to Section 2.4.)  
To communicate with the host  
computer, one of the following  
cables is required.  
5. Be sure to insert the power cord plug into an AC outlet. (Refer to  
Section 2.5.)  
(1) RS-232C cable: 25 pins  
(2) Centronics cable: 36 pins  
(3) USB: B plug (Option)  
(4) LAN: 10 Base-T or 100  
Base-TX (Option)  
6. Load the media. (Refer to Section 2.7.)  
7. Adjust the position of the Feed Gap Sensor or Black Mark Sensor  
depending on the media being used. (Refer to Section 2.7.)  
8. Load the ribbon. (Refer to Section 2.8.)  
9. Turn the power ON. (Refer to Section 2.6.)  
10. Perform a test print. (Refer to Section 2.10.)  
11. Install the Printer Drivers. (Refer to the Printer Driver Manual.)  
When installing the printer, it is important to ensure that the Fan Filter is  
attached before using the printer.  
2.3 Fitting the Fan Filter  
The Fan Filter consists of 2 parts:  
(1) Filter Pad  
(2) Filter Retainer  
To fit the Fan Filter, put the Filter Pad inside the Filter Retainer and  
simply press into place as shown in the diagram below, ensuring  
connecting pins are aligned with the connecting holes.  
Filter Pad  
Snap On  
Filter Retainer  
Snap On  
E2- 2  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33034  
2.4 Connecting the Cables to Your Printer  
The following paragraphs outline how to connect the cables from the  
printer to your host computer, and will also show how to make cable  
connections to other devices. Depending on the application software  
you use to print labels, there are 4 possibilities for connecting the  
printer to your host computer. These are:  
2.4 Connecting the  
Cables to Your  
Printer  
• A serial cable connection between the printer’s RS-232 serial  
connector and one of your host computer’s COM ports.  
(Refer to APPENDIX 3.)  
• A parallel cable connection between the printer’s standard parallel  
connector and your host computer’s parallel port (LPT).  
• An Ethernet connection using the optional LAN board.  
• A USB cable connection between the printer’s optional USB  
connector and your host computer’s USB port. (Conforming to  
USB 1.1)  
The diagram below shows all the possible cable connections to the  
current version of the printer.  
NOTES:  
, , or  
g h  
i
1. The picture on the right shows  
the layout of the interface  
connectors when the options  
are fully installed. It may be  
different depending on your  
system configuration.  
2. The USB interface and LAN  
interface cannot be used at the  
same time.  
gori  
c
d
e
f
c Parallel Interface Connector (Centronics)  
d Serial Interface Connector (RS-232C)  
e Expansion I/O Interface Connector (Option)  
f Power Inlet  
g USB Interface Connector (Option)  
h PCMCIA Card Slot (Option)  
i LAN Interface Connector (Option)  
E2- 3  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33034  
2.5 Connecting the Power Cord  
2.5 Connecting the  
Power Cord  
1. Make sure that the printer Power Switch is in the OFF ( ) position.  
CAUTION!  
1. Make sure that the printer  
Power Switch is turned to  
the OFF position ( )  
before connecting the  
Power Cord to prevent  
possible electric shock or  
damage to the printer.  
2. Use only the Power Cord  
supplied with the printer.  
Use of any other cord  
may cause electric shock  
or fire.  
Power Switch  
2. Connect the Power Cord to the printer as shown in the figure below.  
3. Connect the Power Cord  
to a supply outlet with a  
properly grounded  
Power Cord  
(earthed) connection.  
3. Plug the other end of the Power Cord into a grounded outlet as shown  
in the figure below.  
Power Cord  
Power Cord  
[QQ Type]  
[QP Type]  
E2- 4  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33034  
2.6 Turning the Printer ON/OFF  
When the printer is connected to your host computer it is good practice to  
turn the printer ON before turning on your host computer and turn OFF  
your host computer before turning off the printer.  
2.6 Turning the Printer  
ON/OFF  
2.6.1 Turning ON the Printer  
CAUTION!  
1. To turn ON the printer power, press the Power Switch as shown in the  
diagram below. Note that ( | ) is the power ON side of the switch.  
Use the power switch to turn  
the printer On/Off. Plugging  
or unplugging the Power  
Cord to turn the printer  
On/Off may cause fire, an  
electric shock, or damage to  
the printer.  
Power Switch  
NOTE:  
If a message other than ON  
LINE appears on the display or  
the ERROR LED lamp is  
illuminated, go to Section 5.1,  
Error Messages.  
2. Check that the ON LINE message appears in the LCD Message  
Display and that the ON LINE and POWER LED lights are  
illuminated.  
2.6.2 Turning OFF the Printer  
CAUTION!  
1. Before turning off the printer Power Switch verify that the ON LINE  
message appears in the LCD Message Display and that the ON LINE  
LED light is on and is not flashing.  
2. To turn OFF the printer power press the Power Switch as shown in the  
1. Do not turn off the printer  
power while the media is  
being printed as this may  
cause a paper jam or  
diagram below. Note that ({) is the power OFF side of the switch.  
damage to the printer.  
2. Do not turn off the printer  
power while the ON LINE  
lamp is blinking as this  
may cause damage to  
your computer.  
Power Switch  
E2- 5  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33034  
2.7 Loading the Media  
The following procedure shows the steps to properly load the media into  
the printer so that it feeds straight and true through the printer.  
2.7 Loading the Media  
WARNING!  
1. Do not touch any moving  
parts. To reduce the risk  
of fingers, jewellery,  
The printer prints both labels and tags.  
1.  
2.  
Turn off the power and open the Top Cover.  
Free  
Turn the Head Lever to  
Holder Plate.  
position, then release the Ribbon Shaft  
clothing, etc., being  
drawn into the moving  
parts, be sure to load the  
media once the printer  
has stopped moving  
completely.  
3.  
Open the Print Head Block.  
Top Cover  
Print Head Block  
2. The Print Head becomes  
hot immediately after  
printing. Allow it to cool  
before loading the media.  
3. To avoid injury, be careful  
not to trap your fingers  
while opening or closing  
the cover.  
Head Lever  
Ribbon Shaft  
Holder Plate  
CAUTION!  
Be careful not to touch the  
Print Head Element when  
raising the Print Head Block.  
Failure to do this may cause  
missing dots by static  
CAUTION!  
When loading or replacing the media or a ribbon, be careful not to  
damage the print head with a hard object like a watch or a ring.  
electricity or other print  
quality problems.  
NOTES:  
1. When the Head Lever is  
turned to Free position, the  
Print Head is raised.  
2. To allow printing the Head  
Lever must be set to Lock  
position. (This ensures that  
the Print Head is closed.)  
There are two head pressure  
levels in the Lock position.  
Set the Head Lever depending  
on the media type:  
Care must be taken not to allow  
the metal or glass part of a watch  
to touch the print head edge.  
Care must be taken not to allow  
a metal object like a ring to touch  
the print head edge.  
Since the print head element can be easily damaged by shock, please  
treat it carefully by not hitting a hard object against it.  
4.  
Turn the Locking Ring counterclockwise and remove the Supply  
Holder from the Supply Shaft.  
Position : Labels  
Position : Tags  
However, proper position  
may differ depending on  
media. For details, refer to  
TOSHIBA TEC authorised  
service representative.  
Locking Ring  
Supply Shaft  
3. Do not turn the Locking Ring  
counter-clockwise too far or it  
may come off the Supply  
Holder.  
Supply Holder  
E2- 6  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33034  
2.7 Loading the Media  
5. Put the media on the Supply Shaft.  
6. Pass the media around the Damper, then pull the media towards the  
front of the printer.  
2.7 Loading the Media  
(Cont.)  
7. Align the projection of the Supply Holder with the groove of the  
Supply Shaft, and push the Supply Holder against the media until the  
media is held firmly in place. This will center the media  
automatically.  
NOTE:  
Do not over-tighten the Locking  
Ring of the Supply Holder.  
Then turn the Locking Ring clockwise to secure the Supply Holder.  
Damper  
Groove  
Supply Holder  
Projection  
Media  
Supply Shaft  
Locking Ring  
In case of a label rolled with  
the print side facing inside.  
In case of a label rolled with  
the print side facing outside.  
Damper  
Media  
8. Place the media between the Media Guides, adjust the Media Guides  
to the media width, and tighten the Locking Screw.  
9. Check that the media path through the printer is straight. The media  
should be centered under the Print Head.  
Media Guide  
Supply Holder  
Print Head  
Locking Screw  
E2- 7  
Media  
Media Guide  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33034  
2.7 Loading the Media  
10. Lower the Print Head Block until it stops.  
2.7 Loading the Media  
(Cont.)  
11. After loading the media, it may be necessary to set the Media  
Sensors used to detect the print start position for label or tag  
printing.  
Setting the Feed Gap Sensor position  
(1) Remove the Locking Screw that secures the Media Sensor.  
(2) Manually move the Media Sensor so that the Feed Gap Sensor is  
NOTE:  
Be sure to set the black mark  
sensor to detect the centre of the  
black mark, otherwise a paper  
jam or no paper error may occur.  
positioned at the center of the labels. (  
the Feed Gap Sensor).  
indicates the position of  
(3) Tighten the Locking Screw.  
Gap  
Feed Gap Sensor  
Label  
Media Sensor  
Locking Screw  
Setting the Black Mark Sensor position  
(1) Remove the Locking Screw that secures the Media Sensor.  
(2) Pull about 500 mm of media out of the front of the printer, turn the  
media back on itself and feed it under the Print Head past the sensor  
so that the black mark can be seen from above.  
(3) Manually move the Media Sensor so that the Black Mark Sensor is  
in line with the center of the black mark on the media. ( indicates  
the position of the Black Mark Sensor).  
(4) Tighten the Locking Screw.  
Black Mark Sensor  
Black Mark  
Media Sensor  
Locking Screw  
E2- 8  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33034  
2.7 Loading the Media  
12.  
There are four issue modes available on this printer. How to set the  
media for each mode is provided below.  
2.7 Loading the Media  
(Cont.)  
Batch mode  
In the batch mode, the media is continuously printed and fed until the  
number of labels/tags specified in the issue command have been printed.  
Strip mode  
NOTES:  
1. Be sure to set the Selection  
Switch to STANDARD/  
PEEL OFF position.  
2. The backing paper is easier  
to feed back to the Take-Up  
Spool if the Front Plate is  
removed.  
3. Fit the Take-Up Clip so that  
the longer side of the clip is  
fitted into the shallow groove  
in the Take-Up Spool.  
4. The backing paper can be  
wound directly onto the Take-  
up Spool or a paper core.  
When using the Take-up  
Spool, detach the Holder  
Stopper by removing the B-  
3x4 screw. Otherwise, it may  
be difficult to pull out the  
wound backing paper roll.  
When the optional Strip Module is fitted, the backing paper is  
automatically removed from the label at the Strip Plate as each label is  
printed.  
(1) Remove enough labels from the leading edge of the media to leave  
500mm of backing paper free.  
(2) Insert the backing paper under the Strip Plate.  
(3) Wind the backing paper onto the Take-up Spool and fix it in position  
with the Take-up Clip. (Wind the paper counterclockwise around  
the spool as this is the direction it rotates.)  
(4) Rotate the Take-up Spool anti-clockwise a few times to remove any  
slack in the backing paper.  
(5) Set the Selection Switch mounted on the Rewinder Assembly to  
STANDARD/PEEL OFF  
position.  
Take-up Spool  
Holder Stopper  
B-3x4 Screw  
Take-up Spool  
Take-up Clip  
Front Plate  
Take-up Clip  
Backing Paper  
When using a paper core, put  
the core on the Take-up Spool  
with the Holder Stopper on it,  
and attach the top edge of the  
backing paper to the core  
with adhesive tape. The  
Take-up Clip is not  
Black Screw  
Strip Plate  
necessary.  
This winding method is  
applicable to the Built-in  
Rewinder mode.  
E2- 9  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33034  
2.7 Loading the Media  
Build-in rewinder mode  
2.7 Loading the Media  
(Cont.)  
The Rewinder Assembly of the Strip Module can be used in batch mode  
to take up the printed media as a Built-in Rewinder.  
NOTE:  
(1) Remove the two Black Screws to detach the Front Plate.  
(2) Attach the Rewinder Guide Plate enclosed with the optional Strip  
Module to the Strip Plate with the SMW-4x8 sems screws.  
(3) Insert the media under the Rewinder Guide Plate.  
(4) Wind the media onto the Take-up Spool and fix it in position with  
the Take-up Clip.  
(5) Rotate the Take-up Spool counterclockwise a few times to remove  
any slack in the media.  
(6) Set the Selection Switch mounted on the Rewinder Assembly to  
REWINDER position.  
Be sure to set the Selection  
Switch to REWINDER position.  
ADJUSTMENT:  
If the media skews when using  
the Built-in Rewinder, turn the  
Adjustment Knob of the  
Rewinder Guide Plate to correct  
the media feed. Clockwise turn  
moves the Rewinder Guide Plate  
forward and counter-clockwise  
moves it backward.  
When the media skews to the  
right:  
Loosen the SM-4x8 screw, turn  
the Adjustment Knob clockwise,  
and then tighten the SM-4x8  
screw when the Rewinder Guide  
Plate is positioned correctly.  
SMW-4x8 Screw  
When the media skews to the left:  
Loosen the SM-4x8 screw, turn  
the Adjustment Knob counter-  
clockwise, and tighten the SM-  
4x8 screw when the Rewinder  
Guide Plate is positioned  
correctly.  
Rewinder  
Guide Plate  
Adjustment Knob  
SM-4x8 Screw  
Cut mode  
WARNING!  
The cutter is sharp, so care  
must be taken not to injure  
yourself when handling the  
cutter.  
When the optional Cutter Module is fitted, the media is automatically cut.  
A swing cutter and a rotary cutter are available as an option, but they are  
used in the same way.  
Insert the leading edge of the media into the Media Outlet of the Cutter  
Module.  
CAUTION!  
1. Be sure to cut the backing  
paper of the label.  
Cutting labels will cause  
the glue to stick to the  
cutter which may affect  
the cutter quality and  
shorten the cutter life.  
2. Use of tag paper when  
the thickness exceeds the  
specified value may affect  
the cutter life.  
Cutter Module  
Media  
Media Outlet  
13. If the loaded media is direct thermal media (a chemically treated  
surface), the media loading procedure is now completed. Close the  
Ribbon Shaft Holder Plate, and turn the Head Lever to Lock  
position to close. Then, close the Top Cover.  
NOTE:  
When using the Rotary Cutter, be  
sure to install the Ribbon Saving  
Module (B-9904-R-QM).  
If the media is thermal transfer media, it is also necessary to load a  
ribbon. Refer to Section 2.8 Loading the Ribbon.  
Failure to do this may cause a  
paper jam or ribbon error.  
E2-10  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33034  
2.8 Loading the Ribbon  
There are two types of media available for printing on: these are thermal  
transfer media and direct thermal media (a chemically treated surface).  
DO NOT LOAD a ribbon when using a direct thermal media.  
2.8 Loading the Ribbon  
WARNING!  
1. Do not touch any moving  
parts. To reduce the risk  
of fingers, jewellery,  
1.  
Grasp the tabs on the top and bottom of the Ribbon Stoppers and  
move the Ribbon Stoppers back to the end of the Ribbon Shaft.  
clothing, etc., being  
Ribbon Stopper  
drawn into the moving  
parts, be sure to load the  
ribbon once the printer  
has stopped moving  
completely.  
2. The print head becomes  
hot immediately after  
printing. Allow it to cool  
before loading the ribbon.  
3. To avoid injury, be careful  
not to trap your fingers  
while opening or closing  
the cover.  
Ribbon Shaft  
2.  
Leaving plenty of slack between the ribbon spools, place the ribbon  
onto the Ribbon Shafts as shown below.  
Ribbon Shaft  
CAUTION!  
Be careful not touch the  
Print Head Element when  
raising the Print Head Block.  
Failure to do this may cause  
missing dots by static  
Print Head Block  
electricity or other print  
quality problems.  
Ribbon Take-up Roll  
NOTES:  
1. When attaching the ribbon  
stoppers, make sure that the  
pinchers face into the printer  
2. Be sure to remove any slack in  
the ribbon when printing.  
Printing with a wrinkled  
ribbon will lower the print  
quality.  
CAUTION!  
When loading or replacing the media or a ribbon, be careful not to  
damage the print head with a hard object like a watch or a ring.  
3. The Ribbon Sensor is mounted  
on the rear of the Print Head  
Block to detect a ribbon end.  
When a ribbon end is  
detected, “NO RIBBON”  
message will appear on the  
display and the ERROR LED  
will illuminate.  
Care must be taken not to allow  
the metal or glass part of a watch  
to touch the print head edge.  
Care must be taken not to allow  
a metal object like a ring to touch  
the print head edge.  
Since the print head element can be easily damaged by shock, please  
treat it carefully by not hitting a hard object against it.  
E2-11  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33034  
2.8 Loading the Ribbon  
3. Slide the Ribbon Stoppers along the Ribbon Shafts to a position where  
the ribbon is centred when fitted.  
4. Lower the Print Head Block and set the Ribbon Shaft Holder Plate  
aligning its holes with the Ribbon Shafts.  
2.8 Loading the Ribbon  
(Cont.)  
5. Take up any slack in the ribbon. Wind the leading tape onto the  
ribbon take-up roll until the ink ribbon can be seen from the front of  
the printer.  
Ribbon Shaft  
Holder Plate  
6. Turn the Head Lever to Lock position to close the Print Head.  
7. Close the Top Cover.  
Auto Ribbon Saving Mode  
When the auto ribbon saving function is selected, it will be activated to  
reduce ribbon loss when a no print area extends more than 20 mm (3 or 6  
ips) or 30 mm (10 ips). For further information on this function, please  
ask a TOSHIBA TEC authorised service representative.  
NOTE:  
Ribbon loss per ribbon saving  
varies according to the relation  
between the outer roll diameter  
of the used ribbon and the print  
speed.  
Print speed Ribbon loss/Ribbon saving  
3”/sec.  
6”/sec.  
10”/sec.  
Approx. 6 mm  
Approx. 10 mm  
Approx. 20 mm  
E2-12  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33034  
2.9 Inserting the Optional PCMCIA Cards  
2.9 Inserting the Optional When the optional PCMCIA Interface Board is installed into the printer,  
there will be two PCMCIA slots available as shown in the figure below.  
This allows the use of Flash Memory type Cards or I/O Cards such as  
PCMCIA Cards  
LAN Cards. The following paragraphs outline how to insert PCMCIA  
cards.  
CAUTION!  
1. To protect PC cards,  
1.  
2.  
Make sure that the printer’s Power Switch is in the OFF position.  
discharge static  
electricity from your body  
by touching the metal  
cabinet of the printer  
before touching the card.  
2. Before inserting or  
removing a PCMCIA  
card make sure that the  
printer’s power is turned  
off.  
Hold the PCMCIA Card so that the side with the model name faces  
left. Insert the card into the proper slot until the Eject Button pops  
out.  
Eject Button  
Slot 1:  
(Memory type cards only)  
Slot 2:  
(I/O type cards such as  
LAN cards)  
3. Be sure to protect  
PCMCIA Cards when not  
in use by putting them  
into their protective  
covers.  
Model Name  
Printed Side  
4. Do not subject the card  
to any shocks or  
3.  
Slightly pull and fold the Eject Button upward.  
excessive force nor  
expose the card to  
extremes in temperature  
or humidity.  
Eject Button  
5. The card may be  
inserted into the slot  
halfway even in the  
wrong orientation.  
However, the slot is  
safety designed so that  
the card will not seat  
against the connector  
pins.  
4.  
The following PCMCIA cards can be used.  
Type  
Maker  
San Disk,  
Hitachi  
Description  
A card conforming to the  
PC card ATA standard  
Remarks  
----------  
ATA Card  
Install into the slot (2)  
only. (This card  
installed into the slot  
(1) will not work.)  
LAN Card  
3 COM  
3CCE589ET Series  
CC  
DC  
Maxell  
EF-4M-TB  
EF-4M-TB  
NOTE:  
Maxell  
Centennial  
Technologies INC.  
INTEL  
Simple  
TECNOLOGY  
Mitsubishi  
PC Card KING  
MAX  
Centennial  
Reading a read-only-type flash  
memory is possible if it has been  
used on the TOSHIBA TEC  
printer, such as B-472 and B-572.  
Read/Write  
FL04M-15-11119-03  
IMC004FLSA  
STI-FL/4A  
Flash Memory  
Card (4 MB)  
MF84M1-G7DAT01  
FJN-004M6C  
Read (See NOTE.)  
FL04M-20-11138-67  
Technologies Inc.  
PC Card  
Mitsubishi  
Maxell  
FJP-004M6R  
MF84M1-GMCAV01  
EF-1M-TB  
AA  
Flash Memory  
Card (1 MB)  
Mitsubishi  
MF81M1-GBDAT01  
E2-13  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33034  
2.10 Test Print  
A print test should be performed to check that the printer is operating  
correctly.  
2.10 Test Print  
The following paragraphs guide you through the diagnostic procedure for  
test label printing. Please follow the step-by-step procedures exactly for  
best results.  
1. Use label stock for the test print. For best results, use labels that are  
76 mm or longer in length.  
2. Press and hold the [FEED] and [PAUSE] keys while turning on the  
printer power switch. The LCD Message Display will show the  
following message.  
3. Press the [FEED] key three times to advance to the test print mode as  
indicated by the following message in the LCD Message Display.  
4. Press the [PAUSE] key and the print condition setting display will  
appear.  
5. Press the [PAUSE] key and the issue count setting display will  
appear. Set the issue count with the [FEED] or [RESTART] key.  
6. Press the [PAUSE] key and the print speed setting display will  
appear. Set the print speed with the [FEED] or [RESTART] key.  
7. Press the [PAUSE] key and the sensor type setting display will  
NOTES:  
appear. Select the sensor type with the [FEED] or [RESTART] key.  
1. Select the sensor type which  
matches the media being used.  
Basically, the Reflective  
Sensor (Black Mark Sensor) is  
for tag paper, and the  
Transmissive Sensor (Feed  
Gap Sensor) is for labels.  
2. Select the print mode which  
matches the media being used.  
Basically, the thermal transfer  
is with ribbon, and the  
8. Press the [PAUSE] key and the print mode setting display will  
appear. Select the print mode with the [FEED] or [RESTART]  
key.  
thermal direct is without  
ribbon.  
E2-14  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33034  
2.10 Test Print  
9. Press the [PAUSE] key and the issue mode setting display will  
appear. Select the issue mode with the [FEED] or [RESTART]  
key.  
2.10 Test Print (Cont.)  
10. Press the [PAUSE] key and the media size setting display will  
appear. Select the media size with the [FEED] or [RESTART] key.  
11. Press the [PAUSE] key and the paper feed setting display will  
appear. Select whether or not a paper feed is performed with the  
[FEED] or [RESTART] key.  
NOTE:  
When PAPER FEED is selected,  
the printer feeds the media to the  
correct print start position. If  
the print start position  
adjustment is unnecessary, select  
PAPER NO FEED and save the  
media.  
12. When the [PAUSE] key is pressed, one blank media will be issued.  
Then the LCD Message Display will return to showing the test print  
start message.  
13. Press the [PAUSE] key and then [FEED] key. When pressing the  
[PAUSE] key, the printer will print the specified issue counts of the  
slant lines (1 dot).  
14. Press the [FEED] key and [PAUSE] key, and the printer will print  
the specified issue counts of the slant lines (3 dots).  
15. Press the [FEED] key and [PAUSE] key, and the printer will print  
the specified issue counts of the characters of various sizes.  
16. Press the [FEED] key and [PAUSE] key, and the printer will print  
the specified issue counts of the bar codes.  
NOTE:  
17. Press the [FEED] key and [PAUSE] key, and the printer will print  
If the [FEED] key is pressed after  
the blank labels are printed, the  
printer will enter the Factory Test  
mode. To exit from the Factory  
Test mode, press the [PAUSE]  
key.  
the specified issue counts of blank labels.  
18. Press the [PAUSE] key and the LCD Message Display will return to  
showing the test print start message.  
E2-15  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33034  
2.10 Test Print  
19. When you have finished performing the test print operation, turn the  
printer’s power OFF then back to ON and check that the LCD  
Message Display shows ON LINE and that the ON LINE and  
POWER LED lights are illuminated.  
2.10 Test Print (Cont.)  
Sample of the slant line (1 dot) test print label  
Sample of the slant line (3 dots) test print label  
Sample of the character test print label  
E2-16  
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2. PRINTER SETUP  
ENGLISH VERSION EO1-33034  
2.10 Test Print  
Sample of the bar code test print label  
2.10 Test Print (Cont.)  
Sample of the factory test label  
E2-17  
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3. ON LINE MODE  
ENGLISH VERSION EO1-33034  
3.1 Operation Panel  
3. ON LINE MODE  
This chapter describes usage of the keys on the Operation Panel in On  
Line mode.  
When the printer is in On Line mode and connected to a host computer,  
the normal operation of printing images on labels or tags can be  
accomplished.  
3.1 Operation Panel  
• The figure below illustrates the operation panel and key functions.  
LCD Message Display  
ON LINE LED (Green)  
POWER LED  
ERROR LED (Red)  
(Green)  
[FEED] key  
[PAUSE] key  
[RESTART] key  
The LCD Message Display shows messages in alphanumeric characters  
and symbols to indicate the printer’s current status. Up to 32 characters  
can be displayed on two lines.  
There are three LED lights on the operation panel.  
LED  
POWER  
ON LINE  
Illuminates when…  
The printer is turned on.  
The printer is ready to  
print.  
Flashes when…  
-----  
The printer is  
communicating with  
your computer.  
The ribbon is nearly  
over. (See NOTE.)  
NOTE:  
Flashes only when the Ribbon  
Near End Detection function is  
selected.  
ERROR  
Any error occurs with  
the printer.  
NOTE:  
There are three keys on the operation panel.  
Use the [RESTART] key to  
resume printing after a pause, or  
after clearing an error.  
PAUSE  
RESTART  
FEED  
Used to stop printing temporarily.  
Used to restart printing.  
Used to feed the media.  
E3- 1  
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3. ON LINE MODE  
ENGLISH VERSION EO1-33034  
3.2 Operation  
When the printer is turned on, the “ON LINE” message appears on the  
LCD Message Display. It is shown during standby or normal printing.  
3.2 Operation  
1. The printer is turned on, standing by, or printing.  
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2. If any error occurs during printing, an error message appears. The  
printer stops printing automatically. (The number on the right side  
shows the remaining number of media to be printed.)  
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3. To clear the error, press the [RESTART] key. The printer resumes  
printing.  
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4. If the [PAUSE] key is pressed during printing, the printer stops  
printing temporarily. (The number on the right side shows the  
remaining number of media to be printed.)  
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5. When the [RESTART] key is pressed, the printer resumes printing.  
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A reset operation clears the print data sent from the computer to the  
printer, and returns the printer to an idle condition.  
3.3 Reset  
1. The printer is turned on, standing by, or printing.  
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2. To stop printing, or clear the data sent from the computer, press the  
[PAUSE] key. The printer stops printing.  
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3. Press and hold the [RESTART] key for 3 seconds or longer.  
NOTE:  
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If the [RESTART] key is held for  
less than 3 seconds when the  
printer is in an error or pause  
state, the printer restarts printing.  
However, when a communication  
error or command error occurs,  
the printer returns to an idle  
condition.  
4. Press the [PAUSE] key. The data sent from the computer will be  
cleared, and the printer returns to an idle condition.  
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E3- 2  
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3. ON LINE MODE  
ENGLISH VERSION EO1-33034  
3.4 Dump Mode  
In Dump mode, any characters sent from the host computer will be  
printed. Received characters are expressed in hexadecimal values. This  
allows the user to verify programming commands and debug the  
program.  
3.4 Dump Mode  
For details, please refer to your nearest TOSHIBA TEC service  
representative.  
E3- 3  
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4. MAINTENANCE  
ENGLISH VERSION EO1-33034  
4.1 Cleaning  
4. MAINTENANCE  
WARNING!  
This chapter describes how to perform routine maintenance.  
To ensure the continuous high quality operation of the printer, you should  
perform a regular maintenance routine. For high throughput it should be  
done on a daily basis. For low throughput it should be done on a weekly  
basis.  
1. Be sure to disconnect the  
power cord before  
performing maintenance.  
Failure to do this may  
cause an electric shock.  
2. To avoid injury, be  
careful not to pinch your  
fingers while opening or  
closing the cover and  
print head block.  
3. The print head becomes  
hot immediately after  
printing. Allow it to cool  
before performing any  
maintenance.  
4. Do not pour water directly  
onto the printer.  
To maintain the printer performance and print quality, please clean the  
printer regularly, or whenever the media or ribbon is replaced.  
4.1 Cleaning  
1. Turn off the power and unplug the printer.  
2. Open the Top Cover.  
3. Turn the Head Lever to Free position, then release the Ribbon Shaft  
Holder Plate.  
4. Open the Print Head Block.  
5. Remove the ribbon and media.  
4.1.1 Print Head/Platen/  
Sensors  
CAUTION!  
1. Do not use any volatile  
solvent including thinner  
and benzene, as this  
may cause discoloration  
to the cover, print failure,  
or breakdown of the  
CAUTION!  
When cleaning the print head, be careful not to damage the print head  
with a hard object like a watch or a ring.  
printer.  
2. Do not touch the Print  
Head Element with bare  
hands, as static may  
damage the Print Head.  
3. Be sure to use the Print  
Head Cleaner enclosed  
with this printer. Failure  
to do this may shorten  
the Print Head life.  
Care must be taken not to allow  
the metal or glass part of a watch  
to touch the print head edge.  
Care must be taken not to allow a  
metal object like a ring to touch  
the print head edge.  
Since the print head element can be easily damaged by shock, please  
treat it carefully by not hitting a hard object against it.  
E4- 1  
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4. MAINTENANCE  
ENGLISH VERSION EO1-33034  
4.1 Cleaning  
6. Clean the Print Head Element with a Print Head Cleaner or a cotton  
4.1.1 Print Head/Platen/  
Sensors (Cont.)  
swab or soft cloth slightly moistened with alcohol.  
Pinch Roller  
NOTE:  
Please purchase the Print Head  
Cleaner (P/No. 24089500013)  
from your authorised TOSHIBA  
TEC service representative.  
Print Head  
Print Head  
Element  
Platen  
Feed Roller  
Black Mark Sensor/  
Feed Gap Sensor  
7. Wipe the Platen, Feed Roller, and Pinch Roller with a soft cloth  
slightly moistened with alcohol. Remove dust or foreign substances  
from the internal part of the printer.  
8. Wipe the Feed Gap Sensor and Black Mark Sensor with a dry soft  
cloth.  
4.1.2 Covers and Panels  
CAUTION!  
Wipe the covers and panels with a dry soft cloth or a cloth slightly  
moistened with mild detergent solution.  
1. DO NOT POUR WATER  
directly onto the printer.  
2. DO NOT APPLY cleaner  
or detergent directly onto  
any cover or panel.  
3. NEVER USE THINNER  
OR OTHER VOLATILE  
SOLVENT on the plastic  
covers.  
4. DO NOT clean the panel,  
covers, or the supply  
window with alcohol as it  
may cause them to  
discolour, loose their  
shape or develop  
structural weakness.  
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4. MAINTENANCE  
ENGLISH VERSION EO1-33034  
4.2 Care/Handling of the Media and Ribbon  
4.1.3 Optional Cutter Module  
WARNING!  
The swing cutter and rotary cutter are available as an option. They are  
both cleaned in the same way. When removing the Cutter Cover of the  
rotary cutter unit, remove the screws from the bottom of the cover.  
1. Be sure to turn the power  
off before cleaning the  
Cutter Module.  
2. As the cutter blade is  
sharp, care should be  
taken not to injure  
1. Loosen the two screws to remove the Cutter Cover.  
2. Remove the Plastic Head Screw to detach the Media Guide.  
3. Remove the jammed paper.  
4. Clean the Cutter with a soft cloth slightly moistened with alcohol.  
5. Reassemble the Cutter Module in the reverse order of removal.  
Screw  
yourself when cleaning.  
Plastic Head  
Screw  
Cutter Unit  
Cutter Cover  
Media Guide  
Fixed Cutter  
Swing Cutter  
• Do not store the media or ribbon for longer than the manufacturer’s  
4.2 Care/Handling of the  
Media and Ribbon  
recommended shelf life.  
• Store media rolls on the flat end. Do not store them on the curved  
sides as this might flatten that side causing erratic media advance and  
poor print quality.  
• Store the media in plastic bags and always reseal after opening.  
Unprotected media can get dirty and the extra abrasion from the dust  
and dirt particles will shorten the print head life.  
• Store the media and ribbon in a cool, dry place. Avoid areas where  
they would be exposed to direct sunlight, high temperature, high  
humidity, dust or gas.  
• The thermal paper used for direct thermal printing must not have  
specifications which exceed Na+ 800 ppm, K+ 250 ppm and Cl- 500  
ppm.  
CAUTION!  
Be sure to carefully review  
and understand the Supply  
Manual. Use only media  
and ribbons that meet  
specified requirements. Use  
of non-specified media and  
ribbons may shorten the  
head life and result in  
problems with bar code  
readability or print quality.  
All media and ribbons  
should be handled with care  
to avoid any damage to the  
media, ribbons or printer.  
Read the guidelines in this  
section carefully.  
• Some ink used on pre-printed media may contain ingredients which  
shorten the print head’s product life. Do not use labels pre-printed  
with ink which contain hard substances such as carbonic calcium  
(CaCO3) and kaolin (Al2O3, 2SiO2, 2H2O).  
For further information, please contact your local distributor or your  
media and ribbon manufacturers.  
E4- 3  
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5. TROUBLESHOOTING  
ENGLISH VERSION EO1-33034  
5.1 Error Messages  
5. TROUBLESHOOTING  
This chapter lists the error messages, possible problems, and their solutions.  
WARNING!  
If a problem cannot be solved by taking the actions described in this chapter, do not attempt to  
repair the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service  
representative for assistance.  
5.1 Error Messages  
NOTES:  
• If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.  
• After the printer is turned off, all print data in the printer is cleared.  
• “****” indicates the number of unprinted media. Up to 9999 (in pieces).  
Error Messages  
HEAD OPEN  
Problems/Causes  
The Print Head Block is opened in  
Online mode.  
Solutions  
Close the Print Head Block.  
HEAD OPEN ****  
COMMS ERROR  
Feeding or printing has been attempted  
with the Print Head Block open.  
A communication error has occurred.  
Close the Print Head Block. Then press  
the [RESTART] key.  
Make sure the interface cable is correctly  
connected to the printer and the host, and  
the host is turned on.  
PAPER JAM ****  
1. The media is jammed in the media  
path. The media is not fed smoothly.  
1. Remove the jammed media, and clean  
the Platen. Then reload the media  
correctly. Finally press the  
[RESTART] key.  
2. A wrong Media Sensor is selected for 2. Turn the printer off and then on. Then  
the media being used.  
select the Media Sensor for the media  
being used. Finally resend the print  
job.  
3. The Black Mark Sensor is not  
correctly aligned with the Black  
Mark on the media.  
3. Adjust the sensor position. Then press  
the [RESTART] key.  
4. Size of the loaded media is different  
from the programmed size.  
4. Replace the loaded media with one  
that matches the programmed size  
then press the [RESTART] key, or  
turn the printer off and then on, select  
a programmed size that matches the  
loaded media. Finally resend the print  
job.  
5. The Feed Gap Sensor cannot  
distinguish the print area from a label  
gap.  
5. Refer to Section 5.4 to set the  
threshold. If this does not solve the  
problem, turn off the printer, and call a  
TOSHIBA TEC authorised service  
representative.  
CUTTER ERROR ****  
(Only when the cutter  
module is installed on  
the printer.)  
The media is jammed in the cutter.  
Remove the jammed media. Then press  
the [RESTART] key. If this does not  
solve the problem, turn off the printer, and  
call a TOSHIBA TEC authorised service  
representative.  
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5. TROUBLESHOOTING  
ENGLISH VERSION EO1-33034  
5.2 Possible Problems  
5.1 Error Messages (Cont.)  
Error Messages  
Problems/Cause  
Solutions  
NO PAPER ****  
1. The media has run out.  
1. Load new media. Then press the  
[RESTART] key.  
2. The media is not loaded properly.  
2. Reload the media correctly. Then  
press the [RESTART] key.  
3. The media is slack.  
The ribbon is not fed properly.  
3. Take up any slack in the media.  
Remove the ribbon, and check the status  
of the ribbon. Replace the ribbon, if  
necessary. If the problem is not solved,  
turn off the printer, and call a TOSHIBA  
TEC authorised service representative.  
RIBBON ERROR ****  
NO RIBBON ****  
The ribbon has run out.  
Load a new ribbon. Then press the  
[RESTART] key.  
REWIND FULL ****  
The Built-In Rewinder Unit is full.  
Remove the backing paper from the Built-  
In Rewinder Unit. Then press the  
[RESTART] key.  
EXCESS HEAD TEMP  
The Print Head has overheated.  
Turn off the printer, and allow it to cool  
down (about 3 minutes). If this does not  
solve the problem, call a TOSHIBA TEC  
authorised service representative.  
HEAD ERROR  
There is a problem with the Print Head. Replace the Print Head.  
Other error messages  
A hardware or software problem may  
have occurred.  
Turn the printer off and then on. If this  
does not solve the problem, turn off the  
printer again, and call a TOSHIBA TEC  
authorised service representative.  
5.2 Possible Problems  
This section describes problems that may occur when using the printer, and their causes and solutions.  
Possible Problems  
The printer will not  
turn on.  
Causes  
Solutions  
1. Plug in the Power Cord.  
2. Test with a power cord from another  
electric appliance.  
1. The Power Cord is disconnected.  
2. The AC outlet is not functioning  
correctly.  
3. The fuse has blown, or the circuit  
breaker has tripped.  
3. Check the fuse or breaker.  
The media is not fed.  
1. The media is not loaded properly.  
2. The printer is in an error condition.  
1. Load the media properly.  
2. Solve the error in the message display.  
(See Section 5.1 for more detail.)  
1. Load the media properly.  
2. Load the ribbon properly.  
3. Install the print head properly. Close  
the Print Head Block.  
Nothing is printed on  
the media.  
1. The media is not loaded properly.  
2. The ribbon is not loaded properly.  
3. The print head is not installed  
properly.  
4. The ribbon and media are not  
matched.  
4. Select an appropriate ribbon for the  
media type being used.  
The printed image is  
blurred.  
1. The ribbon and media are not  
matched.  
1. Select an appropriate ribbon for the  
media type being used.  
2. The Print Head is not clean.  
2. Clean the print head using the Print  
Head Cleaner or a cotton swab slightly  
moistened with ethyl alcohol.  
The cutter does not  
cut.  
1. The Cutter Cover is not attached  
properly.  
1. Attach the Cutter Cover properly.  
2. The media is jammed in the Cutter.  
3. The cutter blade is dirty.  
2. Remove the jammed paper.  
3. Clean the cutter blade.  
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5. TROUBLESHOOTING  
ENGLISH VERSION EO1-33034  
5.3 Removing Jammed Media  
This section describes in detail how to remove jammed media from the  
printer.  
5.3 Removing Jammed  
Media  
1.  
2.  
3.  
Turn off and unplug the printer.  
Open the Top Cover.  
CAUTION!  
Do not use any tool that may  
damage the Print Head.  
Free  
Turn the Head Lever to  
Holder Plate.  
position, then open the Ribbon Shaft  
4.  
5.  
Open the Print Head Block.  
Remove the ribbon and media.  
Print Head Block  
Ribbon Shaft Holder Plate  
6.  
7.  
8.  
Remove the jammed media from the printer. DO NOT USE any sharp  
implements or tools as these could damage the printer.  
Clean the Print Head and Platen, then remove any further dust or  
foreign substances.  
Paper jams in the Cutter Unit can be caused by wear or residual glue  
from label stock on the cutter. Do not use non-specified media in the  
cutter.  
NOTE:  
If you get frequent jams in the  
cutter, contact a TOSHIBA TEC  
authorised service  
CAUTION!  
representative.  
When removing the jammed media, be careful not to damage the  
print head with a hard object like a watch or a ring.  
Care must be taken not to allow  
the metal or glass part of a watch  
to touch the print head edge.  
Care must be taken not to allow a  
metal object like a ring to touch  
the print head edge.  
Since the print head element can be easily damaged by shock, please  
treat it carefully by not hitting a hard object against it.  
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5. TROUBLESHOOTING  
ENGLISH VERSION EO1-33034  
5.4 Threshold Setting  
To maintain a constant print position the printer uses the Transmissive  
Sensor to detect the gap between labels by measuring the amount of  
light passing through the media. When the media is pre-printed, the  
darker (or more dense) inks can interfere with this process causing  
paper jam errors. To get around this problem a minimum threshold can  
be set for the sensor in the following way.  
5.4 Threshold Setting  
NOTES:  
1. If the [PAUSE] key is  
released within 3 seconds  
while in the pause state, the  
paper will not feed.  
Threshold setting procedure  
2. Failure to feed more than  
1.5 labels may result in an  
incorrect threshold setting.  
3. While the Print Head Block  
is raised, the [PAUSE] key  
does not work.  
4. A paper end error cannot be  
detected during paper feed.  
5. Selecting the Transmissive  
Sensor (for pre-printed  
labels) within software  
commands allows the  
1. Turn the power ON. The printer is in stand by mode.  
2. Load a pre-printed media roll.  
3. Press the [PAUSE] key.  
4. The printer enters the pause mode.  
printer to detect the proper  
print start position even  
when using pre-printed  
labels.  
5. Press and hold the [PAUSE] key for at least 3 seconds in the pause  
state.  
6. If using the Transmissive  
Sensor and the printer  
continues to print out of  
position even after setting  
the threshold, contact a  
TOSHIBA TEC service  
representative.  
6. The sensor type is displayed.  
7. Select the sensor to be adjusted by pressing the [FEED] key.  
Black mark sensor  
[FEED] key  
Feed gap sensor  
8. Press and hold the [PAUSE] key until more than 1.5 labels (tags)  
have been issued.  
The media will continue to be fed until the [PAUSE] key is  
released. (Threshold setting for the selected sensor is completed by  
this operation.)  
9. Press the [RESTART] key.  
10. The printer is in stand-by.  
11. Send an issue command from the PC to the printer.  
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APPENDIX 1 SPECIFICATIONS  
ENGLISH VERSION EO1-33034  
A1.1 Printer  
APPENDIX 1 SPECIFICATIONS  
Appendix 1 describes the printer specifications and supplies for use on the B-SX4T printer.  
A1.1 Printer  
The following is the printer specifications.  
Model  
B-SX4T-GS10-QQ/QQ-US  
B-SX4T-GS10-QP  
Item  
Supply voltage  
Power consumption  
During a print job  
During standby  
Operating temperature range  
Relative humidity  
Resolution  
AC100 – 120V, 50/60 Hz±10% AC220 – 240V, 50 Hz±10%  
1.6 A, 133 W maximum  
0.18 A, 14 W maximum  
1.0 A, 134 W maximum  
0.13 A, 14 W maximum  
5°C to 40°C (40°F to 104°F)  
25% to 85% RH (no condensation)  
8 dots/mm (203 dpi)  
Printing method  
Printing speed  
Thermal transfer or Thermal direct  
76.2 mm/sec. (3 inches/sec.)  
152.4 mm/sec (6 inches/sec.)  
254.0 mm/sec (10 inches/sec.)  
For details, refer to Section A1.3.1.  
Available media width (including  
backing paper)  
30.0 mm to 112.0 mm (1.2 inches to 4.4 inches)  
Effective print width (max.)  
Issue mode  
104.0 mm (4.1 inches)  
Batch  
Cut (Cut mode is enabled only when the optional Cutter Module is  
installed.)  
Strip (Strip mode is enabled only when the optional Strip Module is  
installed.)  
LCD Message display  
Dimension (W × D × H)  
Weight  
16 characters × 2 lines  
291 mm × 460 mm × 308 mm (11.5” × 18.1” × 12.1”)  
39.7 lb (18 kg) (Media and ribbon are not included.)  
JAN8, JAN13, EAN8, EAN8+2 digits, EAN8+5 digits,  
EAN13, EAN13+2 digits, EAN13+5 digits, UPC-E, UPC-E+2 digits,  
UPC-E+5 digits, UPC-A, UPC-A+2 digits, UPC-A+5 digits, MSI,  
ITF, NW-7, CODE39, CODE93, CODE128, EAN128, Industrial 2 to  
5, Customer Bar Code, POSTNET, KIX CODE, RM4SCC (ROYAL  
MAIL 4STATE CUSTOMER CODE), RSS14  
Data Matrix, PDF417, QR code, Maxi Code, Micro PDF417, CP Code  
Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size),  
Letter Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes), OCR  
(2 types), Gothic (1 size), Outline font (4 types), Price font (3 types)  
0°, 90°, 180°, 270°  
Available bar code types  
Available two-dimensional code  
Available font  
Rotations  
Standard interface  
Serial interface (RS-232C)  
Parallel interface (Centronics)  
Optional interface  
PCMCIA interface (B-9700-PCM-QM)  
USB interface (B-9700-USB-QM)  
LAN interface (B-9700-LAN-QM)  
Expansion I/O interface (B-7704-IO-QM)  
NOTES:  
•
•
•
•
Data MatrixTM is a trademark of International Data Matrix Inc., U.S.  
PDF417TM is a trademark of Symbol Technologies Inc., US.  
QR Code is a trademark of DENSO CORPORATION.  
Maxi Code is a trademark of United Parcel Service of America, Inc., U.S.  
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APPENDIX 1 SPECIFICATIONS  
ENGLISH VERSION EO1-33034  
A1.2 Options  
A1.2 Options  
Option Name  
Swing cutter module B-4205-QM  
Rotary cutter module B-8204-QM  
Type  
Description  
A stop and cut swing cutter.  
Rotary cutter  
Strip module  
B-9904-H-QM  
This allows use of on-demand (peel-off) operation or to take-up  
labels and backing paper together when using the rewind guide  
plate. To purchase the strip module, please inquire at your local  
distributor.  
Ribbon saving  
module  
Expansion I/O  
interface board  
PCMCIA interface  
board  
B-9904-R-QM  
B-7704-IO-QM  
This module moves the print head up and down by using a  
solenoid to minimise ribbon usage as far as possible.  
Installing this board in the printer allows connection to an  
external device with the exclusive interface.  
B-9700-PCM-QM This board enables the use of the following PCMCIA cards.  
LAN card: 3 COM 3CCE589ET (recommended)  
ATA card: Conforming to PC card ATA standard  
Flash memory card: 1MB and 4MB cards (See Section 2.9.)  
Built-in LAN  
B-9700-LAN-QM This board enables the printer to be used in a LAN network.  
interface board  
USB interface board B-9700-USB-QM Installing this board enables a connection to a PC which has a  
USB interface.  
NOTE:  
To purchase the optional kits, please contact the nearest authorised TOSHIBA TEC representative or TOSHIBA  
TEC Head Quarters.  
A1.3 Media  
Please make sure that the media being used is approved by TOSHIBA TEC. The warranty does not apply when a  
problem is caused by using media that is not approved by TOSHIBA TEC.  
For information regarding TOSHIBA TEC approved media, please contact a TOSHIBA TEC authorised service  
representative.  
A1.3.1 Media Type  
Two types of media can be loaded for this thermal transfer and direct thermal printer: label or tag. The table  
below shows size and shape of the media available for this printer.  
Black Mark  
(on reverse side) Refer to  
NOTE 3 below.  
Black Mark  
(on reverse side)  
Label  
Tag paper  
Stop  
position  
Stop  
position  
Cut position  
Cut position  
Feed Direction  
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APPENDIX 1 SPECIFICATIONS  
ENGLISH VERSION EO1-33034  
A1.3 Media  
A1.3.1 Media Type (Cont.)  
[Unit: mm]  
Cut mode  
Label dispensing mode  
Batch mode  
Strip mode  
Rotary cutter (*2)  
Item  
Media pitch  
Swing cutter  
3”/sec., 6”/sec.: 38.0 - 1500.0  
Label  
Tag  
10.0 – 1500.0 25.4 – 1500.0  
10.0 – 1500.0 ----  
8.0 – 1498.0 23.4 – 1498.0  
38.0 – 1500.0  
25.4 – 1500.0  
3”/sec., 6”/sec.: 30.0 – 1500.0  
3”/sec., 6”/sec.: 32.0 – 1494.0  
Label length  
Width including backing paper (See NOTE 5.) 30.0 – 112.0  
25.0 – 1494.0(*1)  
50.0 – 112.0  
47.0 – 109.0  
30.0 – 112.0  
27.0 – 109.0  
Label width (See NOTE 5.)  
Gap length  
27.0 – 109.0  
2.0 – 20.0  
6.0 – 20.0  
Black mark length (Tag paper)  
Effective print width  
2.0 – 10.0  
10.0 – 104.0±0.2  
3”/sec., 6”/sec.: 30.0 – 1492.0  
3”/sec., 6”/sec.: 28.0 – 1496.0  
Label  
Tag  
Print speed up/slow down area  
Label  
Tag  
6.0 – 1496.0 21.4 – 1496.0  
8.0 – 1498.0 ----  
23.0 – 1492.0  
23.0 – 1496.0  
Effective print length  
1.0  
0.13 – 0.17  
0.15 – 0.29  
1361.0  
Thickness  
Maximum effective length for on the fly issue  
Maximum outer roll diameter  
Roll direction  
Ø200  
Inside  
Inner core diameter  
Ø76.2±0.3  
NOTES:  
1. To ensure print quality and print head life use only TOSHIBA TEC specified media.  
2. The media length specifications for use of the cutter are:  
*1: When issuing a label using the swing cutter, label length should be 35.0 mm – (Gap length/2).  
*2: The rotary cutter does not support the print speed of 10”/sec.  
When using the Rotary Cutter, be sure to install the Ribbon Saving Module (B-9904-R-QM). Failure to do  
this may cause a paper jam or ribbon error.  
3. When marking black marks on the label rolls, they should be marked at the gaps.  
4. “On the fly issue” means that the printer can feed and print without stopping between labels.  
5. There are restrictions in use of the media which is narrower than 50 mm. For details, refer to TOSHIBA TEC  
service representative.  
A1.3.2 Detection Area of the Transmissive Sensor  
The Transmissive Sensor is movable from the centre to the left edge of media.  
The Transmissive Sensor detects a gap between labels, as illustrated below.  
Centre of media  
Print side  
Area to be detected.  
<Label>  
Sensor position  
Label  
Gap  
Label  
Min. 2.0 mm  
(Min. 6.0 mm when using  
the cutter module.)  
Min. 12 mm  
Media feed direction  
Sensor is movable  
within this range.  
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APPENDIX 1 SPECIFICATIONS  
ENGLISH VERSION EO1-33034  
A1.3 Media  
A1.3.2 Detection Area of the Transmissive Sensor (Cont.)  
<Tag paper with square holes>  
Centre of media  
Sensor position  
Min. 2.0 mm  
Print side  
Square holes  
(Round holes are not acceptable.)  
Min. 12 mm  
Media feed direction  
Sensor is movable  
within this range.  
NOTE:  
Round holes are not acceptable.  
A1.3.3 Detection Area of the Reflective Sensor  
The Reflective Sensor is movable from the centre to the left edge of media.  
The reflection factor of the Black Mark must be 10% or lower with a waveform length of 950 nm.  
The Reflective Sensor should be aligned with the centre of the Black Mark.  
Centre of media  
Sensor should be positioned at  
the centre of the black mark.  
Detecting the black  
marks on the back.  
Min. 2.0 mm  
Min. 12 mm  
Media feed direction  
Sensor is movable  
within this range.  
A1.3.4 Effective Print Area  
The figure below illustrates the relation between the head effective print width and media width.  
Out of print range  
Out of print range  
104 mm±0.2  
(Head Effective Print Range)  
4 mm  
4 mm  
112 mm (Max. media width)  
EA1- 4  
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APPENDIX 1 SPECIFICATIONS  
ENGLISH VERSION EO1-33034  
A1.4 Ribbon  
A1.3.4 Effective Print Area (Cont.)  
The figure below shows the effective print area on the media.  
Area to be detected.  
1mm  
Start line  
Media height  
10 – 1500 mm  
1.5 mm from the  
left edge of media  
1.5 mm from the  
right edge of media  
Guaranteed print area  
Media feed direction  
Area to be detected.  
1mm  
Media width  
(backing paper width is not included.)  
NOTES:  
1. Be sure not to print on the 1.5-mm wide area from the media edges (shaded area in the above figure).  
Printing this area may cause ribbon wrinkles, resulting in a poor print quality of the guaranteed print area.  
2. The centre of media is positioned at the centre of the Print Head.  
3. Print quality in the 3-mm area from the print head stop position (including 1-mm non-printable area for print  
speed slow down) is not guaranteed.  
A1.4 Ribbon  
Please make sure that the ribbon being used is approved by TOSHIBA TEC. The warranty does not apply to any  
problem caused by using non-approved ribbons.  
For information regarding TOSHIBA TEC approved ribbon, please contact a TOSHIBA TEC service  
representative.  
Type  
Spool type  
Width  
41 – 112 mm  
Recommended width is 41, 50, 68, 84, and 112 mm.  
Length  
600 m  
Outside Diameter  
φ90 mm (max.)  
The table below shows the correlation between ribbon width and media width (backing paper is not included.)  
Ribbon width Media width Ribbon width Media width  
41 mm 30 – 36 mm 84 mm 63 – 79 mm  
112 mm 71 – 112 mm  
50 mm  
68 mm  
36 – 45 mm  
45 – 63 mm  
NOTES:  
1. To ensure print quality and print head life use only TOSHIBA TEC specified ribbons.  
2. To avoid ribbon wrinkles use a ribbon that is wider than the media by 5 mm or more. However, too much  
difference in width between the two may cause wrinkles.  
3. When using a 112 mm wide media, be sure to use a 108 mm wide ribbon. Use of other ribbons may cause  
ribbon wrinkles.  
EA1- 5  
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APPENDIX 2 MESSAGES AND LEDS  
ENGLISH VERSION EO1-33034  
APPENDIX 2 MESSAGES AND LEDS  
APPENDIX 2 MESSAGES AND LEDS  
Appendix 2 describes the LCD messages displayed on the operation panel.  
Symbols in the message  
1: : The LED is illuminated. ~: The LED is flashing. z: The LED is unlit.  
2: ****: the number of unprinted media. Up to 9999 (in pieces)  
3: %%%%%%%: ATA Card’s remaining memory 0 to 9999999 (in K bytes)  
4: ###: Flash memory card remaining memory for PC save area: 0 to 895 (in K bytes)  
5: &&&&: Remaining flash memory capacity for storing writable characters 0 to 3147 (in K bytes)  
Acceptance of  
Status Request  
Reset Command  
Yes/No  
Restoration by  
RESTART key  
Yes/No  
LED Indication  
No.  
LCD Message  
ON LINE  
Printer Status  
In online mode  
In online mode (The printer in  
communication)  
POWER ONLINE ERROR  
-----  
-----  
Yes  
Yes  



~
z
z
1
ON LINE  
The print head block is opened in online  
mode.  
The printer is paused.  
-----  
Yes  
2
3


z
z
z
z
HEAD OPEN  
PAUSE ****  
Yes  
Yes  
Yes  
Yes  
A parity, overrun, or framing error has  
4

z
 occurred during communication through  
COMMS ERROR  
the RS-232C.  
The media is jammed during paper feed.  
A problem has occurred with the cutter  
module.  
Yes  
Yes  
Yes  
Yes  
5
6


z
z


PAPER JAM ****  
CUTTER ERROR****  
The media has run out, or the media is  
not loaded properly.  
The ribbon has run out.  
Feed or printing was attempted with the  
print head block open.  
Yes  
Yes  
7
8
9



z
z
z



NO PAPER ****  
NO RIBBON ****  
HEAD OPEN ****  
Yes  
Yes  
Yes  
Yes  
There is a problem with the print head.  
The print head is overheated.  
The ribbon has been torn. A problem  
has occurred with the sensor that  
determines the torque for the ribbon  
motor.  
An overflow error has occurred in the  
rewinder unit.  
In writable character or PC command  
save mode  
Yes  
No  
Yes  
Yes  
Yes  
Yes  
10  
11  


z
z


HEAD ERROR  
EXCESS HEAD TEMP  
12  
13  

z

RIBBON ERROR****  
Yes  
-----  
Yes  
Yes  




z

z

z
REWIND FULL ****  
SAVING%%%%%%%  
14 or  
SAVING ###&&&&  
An error has occurred while writing to  
flash memory or ATA card.  
An erase error has occurred in  
No  
No  
Yes  
Yes  
15  

FLASH WRITE ERR.  
FORMAT ERROR  
FLASH CARD FULL  
16  
z
 formatting the flash memory or ATA  
card.  
Data cannot be stored because the flash  
memory or ATA card is full.  
A command error has occurred in  
analyzing the command.  
No  
Yes  
Yes  
17  
18  


z
z

Display of error  
message (See Notes.)  
Yes  

19 POWER FAILURE  
20 INTIALIZING…  


z
z
 A power failure has occurred.  
No  
-----  
-----  
No  
-----  
-----  
z
A flash memory card is being initialised.  
100 Base LAN Board is being  
initialized.  
100BASE LAN  
INITIALIZING…  
21  

z
z
EA2- 1  
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APPENDIX 2 MESSAGES AND LEDS  
ENGLISH VERSION EO1-33034  
APPENDIX 2 MESSAGES AND LEDS  
NOTES:  
• If a command error is found in the command received, 16 bytes of the command error, starting from the command  
code, will be displayed. (However, [LF] and [NUL] will not be displayed.)  
Example 1  
[ESC] T20 G30 [LF] [NUL]  
Command error  
The following message appears.  
7ꢀꢁ*ꢂꢁꢃ  
%ꢄ6;ꢅ7ꢃꢃꢃꢃꢃ9ꢆꢇꢁ$  
Example 2  
[ESC] XR; 0200, 0300, 0450, 1200, 1, [LF] [NUL]  
Command error  
The following message appears.  
;5ꢈꢁꢀꢁꢁꢉꢁꢂꢁꢁꢉꢁꢅꢊꢃ  
%ꢄ6;ꢅ7ꢃꢃꢃꢃꢃ9ꢆꢇꢁ$  
Example 3  
[ESC] PC001; 0A00, 0300, 2, 2, A, 00, B [LF] [NUL]  
Command error  
The following message appears.  
3&ꢁꢁꢆꢈꢁ$ꢁꢁꢉꢁꢂꢁꢁꢉꢃ  
%ꢄ6;ꢅ7ꢃꢃꢃꢃꢃ9ꢆꢇꢁ$  
• When the error command is shown, “? (3FH)” appears for codes other than codes 20H to 7FH and A0H to DFH.  
EA2- 2  
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APPENDIX 3 INTERFACE  
ENGLISH VERSION EO1-33034  
APPENDIX 3 INTERFACE  
APPENDIX 3 INTERFACE  
„ꢀInterface Cables  
To prevent radiation and reception of electrical noise, the interface cables must meet the following requirements:  
•
•
•
•
Fully shielded and fitted with metal or metallised connector housings.  
Keep as short as possible.  
Should not be bundled tightly with power cords.  
Should not be tied to power line conduits.  
„ꢀRS-232C Cable description  
The serial data cable used to connect the printer to the host compute should be one of the following two types:  
DB-9S  
DB-25P  
Connector to PC  
Connector to Printer  
Pin No.  
Signal  
N.C.  
RXD  
TXD  
DTR  
GND  
DSR  
RTS  
CTS  
N.C.  
Shield  
Pin No.  
Signal  
F.G.  
RXD  
TXD  
CTS  
RTS  
DTR  
SG  
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
20  
DSR  
Housing  
DB-25S  
Connector to PC  
DB-25P  
Connector to Printer  
Pin No.  
Signal  
Shield  
TXD  
RXD  
RTS  
Pin No.  
Signal  
F.G.  
RXD  
TXD  
CTS  
RTS  
DTR  
SG  
1
2
3
4
5
6
7
20  
1
2
3
4
5
6
7
20  
CTS  
DSR  
GND  
DTR  
DSR  
NOTE:  
Use an RS-232C cable with the connector including inch type securing screws for the QQ model or metric type  
securing screws for the QP model.  
EA3-1  
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APPENDIX 4 PRINT SAMPLES  
ENGLISH VERSION EO1-33034  
APPENDIX 4 PRINT SAMPLES  
APPENDIX 4 PRINT SAMPLES  
„ꢀFont  
EA4-1  
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APPENDIX 4 PRINT SAMPLES  
ENGLISH VERSION EO1-33034  
APPENDIX 4 PRINT SAMPLES  
APPENDIX 4 PRINT SAMPLES (Cont.)  
„ꢀBar codes  
JAN8, EAN8  
Interleaved 2 of 5  
NW7  
MSI  
CODE39 (Standard)  
JAN13, EAN13  
EAN13+2 digits  
CODE128  
UPC-E  
EAN13+5 digits  
CODE39 (Full ASCII)  
UPC-E+2 digits  
EAN8+2 digits  
UPC-A  
CODE93  
UPC-E+5 digits  
EAN8+5 digits  
UPC-A+2 digits  
EA4-2  
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APPENDIX 4 PRINT SAMPLES  
ENGLISH VERSION EO1-33034  
APPENDIX 4 PRINT SAMPLES  
APPENDIX 4 PRINT SAMPLES (Cont.)  
UPC-A+5 digits  
UCC/EAN128  
Industrial 2 of 5  
POSTNET  
Customer bar code  
KIX Code  
Customer bar code of high priority  
RM4SCC  
RSS-14  
RSS-14 Stacked  
RSS-14 Stacked Omnidirectional  
RSS Limited  
RSS Expanded  
Data Matrix  
QR code  
PDF417  
Micro PDF417  
CP Code  
MaxiCode  
EA4-3  
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GLOSSARIES  
ENGLISH VERSION EO1-33034  
GLOSSARIES  
GLOSSARIES  
Bar code  
Expansion I/O interface  
A code which represents alphanumeric characters  
by using a series of black and white stripes in  
different widths. Bar codes are used in various  
industrial fields: Manufacturing, Hospitals,  
Libraries, Retail, Transportation, Warehousing, etc.  
Reading bar codes is a fast and accurate means of  
capturing data while keyboard entry tends to be  
slow and inaccurate.  
An optional interface circuit that may be installed  
into printer to allow the printer to be connected to  
an external device such as a wrapping machine and  
to receive feed, print start, and pause signals from  
the external device and to send back print, pause,  
and error status signals to the external device.  
Feed gap sensor  
A transmissive sensor which detects the difference  
of potential between the gap between labels and  
the label to find the print position of the label.  
Batch mode  
Issue mode that continuously prints media until the  
specified number of media has been printed.  
Font  
Black mark  
A complete set of alphanumeric characters in one  
style of type. E.g. Helvetica, Courier, Times  
A mark printed on the media so that the printer can  
maintain a constant print position by detecting this  
mark.  
Gap  
Clearance between labels  
Black mark sensor  
A reflective sensor which detects the difference of  
potential between the black mark and print area to  
find the print start position.  
IPS  
Inch per second  
The unit used to express print speed.  
Label  
Built-in rewinder mode  
A type of media with adhesive backing.  
Printer mode of operation where an optional strip  
module is installed to take up printed media onto  
the build-in rewinder.  
LCD  
Liquid Crystal Display  
Installed on the operation panel and displays  
operation modes, error message and so on.  
Cut mode  
Printer mode of operation where an optional cutter  
module is installed to automatically cut media from  
the supply roll after they are printed. The print  
command can specify to cut every media or to cut  
after a set number of media have been printed.  
Media  
Material on which data is printed by the printer.  
Label, tag paper, fanfold paper, perforated paper,  
etc.  
Cutter module  
A device used to cut the media.  
PCMCIA interface  
An optional interface circuit that may be installed  
into the printer to allow the use of the small credit  
card sized PC cards such as flash memory cards  
and LAN cards. PCMCIA is the acronym for  
Personal Computer Memory Card International  
Association.  
DPI  
Dot Per Inch  
The unit used to express print density.  
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GLOSSARIES  
ENGLISH VERSION EO1-33034  
GLOSSARIES  
Pre-printed media  
A type of media on which characters, logos, and  
other designs have been already printed.  
Thermal direct printing  
A printing method using no ribbon, but thermal  
media which reacts to heat. The thermal print head  
heats the thermal media directly, causing print  
image to be printed on the media.  
Print head element  
The thermal print head consists of a single line of  
tiny resistive elements and when current is allowed  
to flow through each element it heats up causing a  
small dot to be burned onto thermal paper or a  
small dot of ink to be transferred from a thermal  
ribbon to ordinary paper.  
Thermal print head  
A print head using thermal transfer or thermal  
direct printing method.  
Thermal transfer printing  
A printing method that the thermal print head heats  
an ink or resin coating on the ribbon against the  
media, causing the ink/resin to transfer onto the  
media.  
Print speed  
The speed at which printing occurs. This speed is  
expressed in units of ips (inches per second).  
Reflective sensor  
See Black mark sensor.  
Threshold setting  
A sensor setting operation to have the printer  
maintain a constant print position of pre-printed  
media.  
Resolution  
The degree of detail to which an image can be  
duplicated. The minimum unit of divided image is  
called a pixel. As the resolution becomes higher,  
the number of pixels increased, resulting in more  
detailed image  
Transmissive sensor  
See Feed gap sensor.  
USB (Universal Serial Bus)  
An interface that is used to connect peripherals,  
such as a printer, keyboard, mouse. The USB  
allows disconnection of a USB device without  
turning off the power.  
Ribbon  
An inked film used to transfer an image onto the  
media. In the thermal transfer printing, it is heated  
by the thermal print head, causing an image to be  
transferred onto the media  
Strip mode  
A device used to remove labels from the backing  
paper.  
Supply  
Media and ribbon  
Tag  
A type of media with no adhesive. Usually tags  
are made of cardboard or other durable material.  
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INDEX  
ENGLISH VERSION EO1-33034  
INDEX  
INDEX  
A
J
Auto ribbon saving 2-12  
Jammed media 5-3  
B
L
Backing paper A1-3  
Bar code A1-1  
Label 2-6, A1-2, A1-3  
LCD message display 1-3, 1-4, 3-1  
Batch mode 2-9  
Black mark 2-8, A1-2, A1-4  
Black mark length A1-3  
Black mark sensor 2-8, 4-2  
Built-in rewinder 2-10  
M
Media 2-6, 4-3, A1-2  
Media length A1-3  
Media pitch A1-3  
Media sensor 2-8  
C
Centronics 1-3, 2-3  
Cut mode 2-10  
Cutter module 2-10, 4-3, A1-2  
O
ON LINE LED 1-4, 3-1  
Operation Panel 1-3, 1-4, 3-1  
D
P
Dimensions 1-3  
Parallel interface 1-3  
Parallel port 2-3  
PAUSE key 1-4, 3-1  
PCMCIA card 2-13  
PCMCIA interface board 2-13, A1-2  
Platen 1-4, 4-2  
Power consumption A1-1  
Power cord 1-2, 2-4  
POWER LED 1-4, 3-1  
Power switch 1-3, 2-4, 2-5  
Pre-printed media 4-3, 5-4  
Print head 1-4, 4-1, 4-2  
Print head block 1-4  
Printing method A1-1  
Printing speed A1-1  
E
Effective Print length A1-3  
Effective print width A1-3  
ERROR LED 1-4, 3-1  
Error message 5-1  
Expansion I/O interface 1-3, 2-3  
Expansion I/O interface board A1-2  
F
Fan filter 2-2  
Feed gap sensor 2-8, 4-2  
FEED key 1-4, 3-1  
Flash memory card 2-13  
R
Reflective sensor 2-14, A1-4  
Resolution A1-1  
G
Gap 2-8, A1-3  
Gap length A1-3  
Guaranteed print area A1-5  
RESTART key 1-4, 3-1  
Ribbon 2-11, 4-3, A1-5  
Ribbon shaft 1-4, 2-11  
Ribbon stopper 1-4, 2-11  
Ribbon width A1-5  
Rotation A1-1  
H
Head lever 1-4, 2-6  
RS-232C 1-3, 2-3, A3-1  
I
Interface 2-3, A1-1, A3-1  
Issue mode 2-9, A1-1  
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INDEX  
ENGLISH VERSION EO1-33034  
INDEX  
S
Serial interface 1-3  
Strip mode 2-9  
Strip module 2-9, A1-2  
Supply voltage A1-1  
T
Tag A1-2  
Test print 2-14  
Thermal direct 2-14, A1-1  
Thermal transfer 2-14, A1-1  
Threshold setting 5-4  
Transmissive sensor 2-14, A1-3  
Two-dimensional code A1-1  
U
USB interface 1-3, 2-3, A1-2  
W
Weight A1-1  
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EO1-33034B  
M
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