Toshiba Laptop Z930 S9311 User Manual

Portégé® Z930 Series  
User’s Guide  
If you need assistance:  
Technical support is available online at Toshiba’s Web site at  
support.toshiba.com At this Web site, you will find answers for  
many commonly asked technical questions plus many  
downloadable software drivers, BIOS updates, and other  
downloads.  
For more information, see “If Something Goes Wrong” on  
page 118 in this guide.  
GMAD00338012  
12/12  
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3
Critical Applications  
The computer you have purchased is not designed for any “critical applications.”  
“Critical applications” means life support systems, medical applications,  
connections to implanted medical devices, commercial transportation, nuclear  
facilities or systems or any other applications where product failure could lead to  
injury to persons or loss of life or catastrophic property damage.  
ACCORDINGLY, TOSHIBA, ITS AFFILIATES AND SUPPLIERS  
DISCLAIM ANY AND ALL LIABILITY ARISING OUT OF THE USE  
OF THE COMPUTER PRODUCTS IN ANY CRITICAL  
APPLICATIONS. IF YOU USE THE COMPUTER PRODUCTS IN A  
CRITICAL APPLICATION, YOU, AND NOT TOSHIBA, ASSUME  
FULL RESPONSIBILITY FOR SUCH USE.  
FCC Notice “Declaration of Conformity Information”  
This equipment has been tested and found to comply with the limits for a Class B  
digital device, pursuant to Part 15 of the FCC rules. These limits are designed to  
provide reasonable protection against harmful interference in a residential  
installation.  
This equipment generates, uses and can radiate radio frequency energy and, if not  
installed and used in accordance with the instructions, it may cause harmful  
interference to radio communications. However, there is no guarantee that  
interference will not occur in a particular installation. If this equipment does  
cause harmful interference to radio or television reception, which can be  
determined by turning the equipment off and on, the user is encouraged to try to  
correct the interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment to an outlet on a circuit different from that to which  
the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
NOTE  
Only Peripherals complying with the FCC Class B limits may be attached to this  
equipment. Operation with noncompliant peripherals or peripherals not  
recommended by Toshiba is likely to result in interference to radio and TV reception.  
Shielded cables must be used between the external devices and the computer's  
ports. Changes or modifications made to this equipment not expressly approved by  
Toshiba or parties authorized by Toshiba could void the user's authority to operate  
the equipment.  
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This device complies with Part 15 of the FCC Rules. Operation is subject to the  
following two conditions:  
This device may not cause harmful interference.  
This device must accept any interference received, including interference  
that may cause undesired operation.  
Contact Toshiba’s Support Website at support.toshiba.com.  
Industry Canada Requirement  
This Class B digital apparatus complies with Canadian ICES-003.  
Cet appareil numérique de la classe B est conformé à la norme NMB-003 du  
Canada.  
Wireless Interoperability  
The TOSHIBA Wireless LAN Mini PCI Card products are designed to be  
interoperable with any wireless LAN product that is based on Direct Sequence  
Spread Spectrum (DSSS) radio technology, and is compliant to:  
The IEEE 802.11 Standard on Wireless LANs (Revision A/B/G/N), as  
defined and approved by the Institute of Electrical and Electronics  
Engineers.  
The Wireless Fidelity (Wi-Fi®) certification as defined by the Wi-Fi Alliance.  
The “Wi-Fi CERTIFIED” logo is a certification mark of the Wi-Fi Alliance.  
Bluetooth® and Wireless LAN devices operate within the same radio  
frequency range and may interfere with one another. If you use Bluetooth and  
Wireless LAN devices simultaneously, you may occasionally experience a  
less than optimal network performance or even lose your network  
connection.  
If you should experience any such problem, immediately turn off your  
Bluetooth or Wireless LAN device.  
Please contact Toshiba computer product support on Web site  
http://www.toshiba-europe.com/computers/tnt/bluetooth.htm in Europe or  
support.toshiba.com in the United States for more information.  
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Radio Frequency Interference Requirements  
This device is restricted to indoor use due to its operation in the 5.15 GHz to  
5.25 GHz frequency range. FCC requires this product to be used indoors for  
frequency range 5.15 GHz to 5.25 GHz to reduce the potential for harmful  
interference to co-channel Mobile Satellite systems.  
High power radars are allocated as primary users of the 5.25 GHz to 5.35  
GHz and 5.65 GHz to 5.85 GHz bands. These radar stations can cause  
interference with and/or damage this device.  
NOTE  
The above caution applies to products that operate with an 802.11a radio  
device.  
Wireless LAN and Your Health  
Wireless LAN products, like other radio devices, emit radio frequency  
electromagnetic energy. The level of energy emitted by Wireless LAN devices  
however is far much less than the electromagnetic energy emitted by wireless  
devices like for example mobile phones.  
Because Wireless LAN products operate within the guidelines found in radio  
frequency safety standards and recommendations, TOSHIBA believes Wireless  
LAN is safe for use by consumers. These standards and recommendations reflect  
the consensus of the scientific community and result from deliberations of panels  
and committees of scientists who continually review and interpret the extensive  
research literature.  
In some situations or environments, the use of Wireless LAN may be restricted  
by the proprietor of the building or responsible representatives of the  
organization. These situations may for example include:  
Using the Wireless LAN equipment on board airplanes, or  
In any other environment where the risk of interference to other devices or  
services is perceived or identified as harmful.  
If you are uncertain of the policy that applies on the use of wireless devices in a  
specific organization or environment (e.g. airports), you are encouraged to ask for  
authorization to use the Wireless LAN device prior to turning on the equipment.  
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Exposure to Radio Frequency Radiation  
The radiated output power of the TOSHIBA Wireless LAN Mini PCI Card is  
far below the FCC radio frequency exposure limits. Nevertheless, the  
TOSHIBA Wireless LAN Mini PCI Card shall be used in such a manner that  
the potential for human contact during normal operation is minimized. The  
antenna(s) used for this transmitter must not be co-located or operating in  
conjunction with any other antenna or transmitter.  
Canada – Industry Canada (IC)  
This device complies with RSS 210 of Industry Canada.  
The installer of this radio equipment must ensure that the antenna is located  
or pointed such that it does not emit RF field in excess of Health Canada  
limits for the general population; consult Safety Code 6, obtainable from  
Health Canada’s Web site www.hc-sc.gc.ca/rpb. The RF device shall not be  
co-located with any other transmitter that has not been tested with this  
device.  
Operation is subject to the following two conditions: (1) this device may not  
cause interference, and (2) this device must accept any interference, including  
interference that may cause undesired operation of this device.  
L’ utilisation de ce dispositif est soumis aux deux conditions suivantes: (1) il ne  
doit pas produire de brouillage et (2) l’utilisateur du dispositif doit être prêt à  
accepter tout brouillage radioélectrique reçu, même s’il est susceptible de  
compromettre son fonctionnement.  
The term “IC” before the equipment certification number only signifies that the  
Industry Canada technical specifications were met.  
To prevent radio interference to the licensed service, this device is intended to be  
operated indoors and away from windows to provide maximum shielding.  
Equipment (or its transmit antenna) that is installed outdoors is subject to  
licensing.  
Pour empecher que cet appareil cause du brouillage au service faisant l’objet  
d’une licence, il doit etre utilize a l’interieur et devrait etre place loin des fenetres  
afin de Fournier un ecram de blindage maximal. Si le matriel (ou son antenne  
d’emission) est installe a l’exterieur, il doit faire l’objet d’une licence.  
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This device is restricted to indoor use due to its operation in the 5.15 GHz to  
5.25 GHz frequency range. Industry Canada requires this product to be used  
indoors for frequency range 5.15 GHz to 5.25 GHz to reduce the potential for  
harmful interference to co-channel Mobile Satellite systems.  
High power radars are allocated as primary users of the 5.25 GHz to 5.35  
GHz and 5.65 GHz to 5.85 GHz bands. These radar stations can cause  
interference with and/or damage this device.  
NOTE  
The above caution applies to products that operate with an 802.11a radio  
device.  
EU Declaration of Conformity  
TOSHIBA declares that this product conforms to the following Standards:  
Supplementary *The product complies with the  
Information:  
requirements of the Low Voltage  
Directive 73/23/EEC, the EMC Directive  
89/336/EEC and/or the R&TTE Directive  
1999/5/EC.  
This product is carrying the CE-Mark in accordance with the related European  
Directives. The party responsible for CE-Marking is TOSHIBA Europe GmbH,  
Hammfelddamm 8, 41460 Neuss, Germany.  
The European Union WEEE (Waste from Electrical and  
Electronic Equipment) Directive Information  
The European Union WEEE (Waste from Electrical and Electronic Equipment)  
Directive is intended to protect the quality of the environment and human health  
through the responsible use of natural resources and the adoption of waste  
management strategies that focus on recycling and reuse. This Directive requires  
producers of electrical and electronic products put on the market in European  
Union (EU) member countries after August 2005 to mark such products with a  
crossed-out wheeled bin with a black bar symbol. If the product’s battery or  
accumulator contains more than the specified values of lead (Pb), mercury (Hg),  
and/or cadmium (Cd) defined in the Battery Directive (2006/66/EC), then the  
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chemical symbols for lead (Pb), mercury (Hg) and/or cadmium (Cd) will appear  
below the crossed out wheeled bin symbol on the battery.  
Pb, Hg, Cd  
In the European Union, these symbols indicate that when the last end user wishes  
to discard this product, it must be sent to appropriate facilities for recovery and  
recycling. This Directive applies to EU member countries only and does not  
apply to end users in other countries such as the United States.  
Although the initial emphasis is in Europe, Toshiba is already working with  
design engineers, suppliers, and other partners to determine appropriate  
worldwide product life cycle planning and end-of-life strategies for our products.  
Please contact your local government for applicable laws and regulations  
governing the disposal of this product. For information on how to trade-in or  
recycle your product, visit www.reuse.toshiba.com.  
VCCI Class B Information  
Taiwan  
Article 14  
Unless approved, for any model accredited low power radio frequency  
electric machinery, any company, trader or user shall not change the  
frequency, increase the power or change the features and functions of the  
original design.  
Article 17  
Any use of low power radio frequency electric machinery shall not affect  
aviation safety and interfere with legal communications. In the event  
interference is caused, the use of such electric machinery shall be  
immediately discontinued. Operation of such products can be resumed  
only when they are modified and can no longer cause interference.  
The legal communications mentioned in the above item refer to radio  
communications operated in accordance with telecommunication laws and  
regulations.  
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Low power radio frequency electric machinery shall resist against interference  
from legal communications or from industrial, scientific and medical radio  
emission electric machinery.  
Using this Equipment in Japan  
In Japan, the frequency bandwidth of 2,400 MHz to 2,483.5 MHz for second  
generation low-power data communication systems such as this equipment  
overlaps that of mobile object identification systems (premises radio station and  
specified low-power radio station).  
1. Sticker  
Please put the following sticker on devices incorporating this product.  
The frequency bandwidth of this equipment may operate within the  
same range as industrial devices, scientific devices, medical  
devices, microwave ovens, licensed radio stations and non-licensed  
specified low-power radio stations for mobile object identification  
systems (RFID) used in factory product lines (Other Radio Stations).  
1. Before using this equipment, ensure that it does not interfere with  
any of the equipment listed above.  
2. If this equipment causes RF interference to other radio stations,  
promptly change the frequency being used, change the location  
of use, or turn off the source of emissions.  
3. Contact TOSHIBA Direct PC if you have problems with interference  
caused by this product to Other Radio Stations.  
2. Indication  
The indication shown below appears on this equipment.  
(3)  
(1) (2)  
2.4DSOF4  
(4)  
1
2
2.4: This equipment uses a frequency of 2.4 GHz.  
DS: This equipment uses DS-SS modulation.  
OF: This equipment uses OFDM modulation.  
The interference range of this equipment is less than 40m.  
3
4
This equipment uses a frequency bandwidth from  
2,400 MHz to 2,483.5 MHz.  
It is possible to avoid the band of mobile object identification systems.  
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The indication shown below appears on this equipment.  
(3)  
(1) (2)  
2.4FH1  
(4)  
1
2
3
4
2.4: This equipment uses a frequency of 2.4 GHz.  
FH: This equipment uses FH-SS modulation.  
The interference range of this equipment is less than 10m.  
This equipment uses a frequency bandwidth from 2,400 MHz to  
2,483.5 MHz.  
3. TOSHIBA Direct PC  
Monday – Friday: 10:00 – 17:00  
Toll Free Tel: 0120-15-1048  
Direct Dial: 03-3457-4850  
Fax: 03-3457-4868  
Device Authorization  
This device obtains the Technical Regulation Conformity Certification and  
the Technical Conditions Compliance Approval, and it belongs to the  
device class of radio equipment of low-power data communication system  
radio station stipulated in the Radio Law and the Telecommunications  
Business Law of Japan.  
The name of the radio equipment: refer to the equipment label provided on  
the computer  
Approved by both the JAPAN APPROVALS INSTITUTE FOR  
TELECOMMUNICATIONS EQUIPMENT and the TELECOM  
ENGINEERING CENTER  
The following restrictions apply:  
Do not disassemble or modify the device.  
Do not install the embedded wireless module into other device.  
5.17 GHz to 5.23 GHz for indoor use only.  
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Europe - Restrictions for use of 2.4 GHz Frequencies in  
European Community Countries  
België/  
Belgique:  
For private usage outside buildings across public grounds over less than  
300m no special registration with IBPT/BIPT is required. Registration to  
IBPT/BIPT is required for private usage outside buildings across public  
grounds over more than 300m. For registration and license please  
contact IBPT/BIPT.  
Voor privé-gebruik buiten gebouw over publieke groud over afstand  
kleiner dan 300m geen registratie bij BIPT/IBPT nodig; voor gebruik  
over afstand groter dan 300m is wel registratie bij BIPT/IBPT nodig.  
Voor registratie of licentie kunt u contact opnemen met BIPT.  
Dans le cas d’une utilisation privée, à l’extérieur d’un bâtiment, au-  
dessus d’un espace public, aucun enregistrement n’est nécessaire pour  
une distance de moins de 300m. Pour une distance supérieure à 300m un  
enregistrement auprès de l’IBPT est requise. Pour les enregistrements et  
licences, veuillez contacter l’IBPT.  
Deutschland:  
France:  
License required for outdoor installations. Check with reseller for  
procedure to follow.  
Anmeldung im Outdoor-Bereich notwendig, aber nicht  
genehmigungspflichtig. Bitte mit Händler die Vorgehensweise  
abstimmen.  
Restricted frequency band: only channels 1 to 7 (2400 MHz and 2454  
MHz respectively) may be used outdoors in France. Please contact  
A.R.T. (http://www.art-telecom.fr) for applicable procedures to follow.  
Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et 2454 MHz  
respectivement) doivent être utilisés endroits extérieur en France. Vous  
pouvez contacter l’Autorité de Régulation des Télécommunications  
(http://www.art-telecom.fr) pour la procédure à suivre.  
License required for indoor use. Use with outdoor installations not  
allowed.  
Italia:  
È necessaria la concessione ministeriale anche per l’uso interno.  
Verificare con i rivenditori la procedura da seguire.  
License required for outdoor installations. Check with reseller for  
procedure to follow.  
Nederland:  
Licentie verplicht voor gebruik met buitenantennes. Neem contact op  
met verkoper voor juiste procedure.  
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Europe - Restrictions for Use of 5 GHz Frequencies in  
European Community Countries  
European Community  
Countries  
5150-5250 MHz 5250-5350 MHz  
Channels: 36, 40, 44, Channels: 52, 56, 60, Channels: 100, 104, 108, 112,  
5470-5725 MHz  
48  
64  
116, 120, 124, 128, 132, 136, 140  
Indoor Only  
Indoor Only  
Indoor/Outdoor  
Austria  
O
O
x
O
x
x
Belgium, France,  
Switzerland/Liechtenstein  
Denmark, Finland,  
Germany, Greece,  
Ireland, Italy,  
O
O
O
Luxembourg,  
Netherlands, Norway,  
Portugal, Sweden, UK  
Iceland, Spain  
O
O
O
O: allowed x: forbidden  
To remain in conformance with European spectrum usage laws for Wireless  
LAN operation, the above 2.4 GHz and 5 GHz channel limitations apply.  
The user should use the wireless LAN utility to check the current channel of  
operation. If operation is occurring outside of the allowable frequencies as  
listed above, the user must cease operating the Wireless LAN at that  
location and consult the local technical support staff responsible for the  
wireless network.  
The 5 GHz Turbo mode feature is not allowed for operation in any  
European Community country.  
This device must not be operated in ad-hoc mode using channels in the  
5 GHz bands in the European Community. Ad-hoc mode provides a direct  
communication between two client devices without a Wireless LAN Access  
Point.  
This device must be used with Access Points that have employed and  
activated a radar detection feature required for European Community  
operation in the 5 GHz bands. This device will operate under the control of  
the Access Point in order to avoid operating on a channel occupied by any  
radar system in the area. The presence of nearby radar operation may result  
in temporary interruption of operation of this device. The Access Point’s  
radar detection feature will automatically restart operation on a channel free  
of radar. You may consult with the local technical support staff responsible  
for the wireless network to ensure the Access Point device(s) are properly  
configured for European Community operation.  
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13  
Bluetooth® Wireless Technology Interoperability  
Bluetooth® Cards from TOSHIBA are designed to be interoperable with any  
product with Bluetooth wireless technology that is based on Frequency Hopping  
Spread Spectrum (FHSS) radio technology, and is compliant to:  
Bluetooth Specification as defined and approved by The Bluetooth Special  
Interest Group.  
Logo certification with Bluetooth wireless technology as defined by The  
Bluetooth Special Interest Group.  
Bluetooth wireless technology is a new innovative technology, and TOSHIBA  
has not confirmed compatibility of its Bluetooth products with all computers  
and/or equipment using Bluetooth wireless technology other than TOSHIBA  
portable computers.  
Always use Bluetooth cards from TOSHIBA in order to enable wireless  
networks over two or more (up to a total of seven) TOSHIBA portable  
computers using these cards. Please contact TOSHIBA computer product  
support on Web site http://www.toshiba-europe.com/computers/tnt/  
bluetooth.htm in Europe or support.toshiba.com in the United States for  
more information.  
When you use Bluetooth cards from TOSHIBA close to 2.4 GHz Wireless  
LAN devices, Bluetooth transmissions might slow down or cause errors. If  
you detect certain interference while you use Bluetooth cards from TOSHIBA,  
always change the frequency, move your computer to the area outside of the  
interference range of 2.4 GHz Wireless LAN devices (40 meters/43.74 yards  
or more) or stop transmitting from your computer. Please contact TOSHIBA  
computer product support on Web site http://www.toshiba-europe.com/  
computers/tnt/bluetooth.htm in Europe or support.toshiba.com in the United  
States for more information.  
Bluetooth and Wireless LAN devices operate within the same radio frequency  
range and may interfere with one another. If you use Bluetooth and Wireless  
LAN devices simultaneously, you may occasionally experience a less than  
optimal network performance or even lose your network connection. If you  
should experience any such problem, immediately turn off either one of your  
Bluetooth or Wireless LAN. Please contact Toshiba computer product  
support on Web site http://www.toshiba-europe.com/computers/tnt/  
bluetooth.htm in Europe or support.toshiba.com in the United States for  
more information.  
Bluetooth® Wireless Technology and Your Health  
The products with Bluetooth® wireless technology, like other radio devices, emit  
radio frequency electromagnetic energy. The level of energy emitted by devices  
with Bluetooth wireless technology however is much less than the  
electromagnetic energy emitted by wireless devices such as mobile phones.  
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Because products with Bluetooth wireless technology operate within the  
guidelines found in radio frequency safety standards and recommendations,  
TOSHIBA believes Bluetooth wireless technology is safe for use by consumers.  
These standards and recommendations reflect the consensus of the scientific  
community and result from deliberations of panels and committees of scientists  
who continually review and interpret the extensive research literature.  
In some situations or environments, the use of Bluetooth wireless technology  
may be restricted by the proprietor of the building or responsible representatives  
of the organization. These situations may for example include:  
Using the equipment with Bluetooth wireless technology on board  
airplanes, or  
In any other environment where the risk of interference to other devices or  
services is perceived or identified as harmful.  
If you are uncertain of the policy that applies on the use of wireless devices in a  
specific organization or environment (e.g. airports), you are encouraged to ask for  
authorization to use the device with Bluetooth wireless technology prior to  
turning on the equipment.  
Exposure to Radio Frequency Radiation  
The radiated output power of the Bluetooth Card from TOSHIBA is far below  
the FCC radio frequency exposure limits. Nevertheless, the Bluetooth Card  
from TOSHIBA shall be used in such a manner that the potential for human  
contact during normal operation is minimized.  
Regulatory statements  
This product complies with any mandatory product specification in any country/  
region where the product is sold.  
Location of the Required Label  
(Sample shown below. Location of the label and manufacturing information may  
vary.)  
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Copyright  
This guide is copyrighted by Toshiba America Information Systems, Inc. with all  
rights reserved. Under the copyright laws, this guide cannot be reproduced in any  
form without the prior written permission of Toshiba. No patent liability is  
assumed, however, with respect to the use of the information contained herein.  
©2012 by Toshiba America Information Systems, Inc. All rights reserved.  
Export Administration Regulation  
This document contains technical data that may be controlled under the U.S.  
Export Administration Regulations, and may be subject to the approval of the  
U.S. Department of Commerce prior to export. Any export, directly or indirectly,  
in contravention of the U.S. Export Administration Regulations is prohibited.  
Notice  
The information contained in this manual, including but not limited to any  
product specifications, is subject to change without notice.  
TOSHIBA CORPORATION AND TOSHIBA AMERICA  
INFORMATION SYSTEMS, INC. (TOSHIBA) PROVIDES NO  
WARRANTY WITH REGARD TO THIS MANUAL OR ANY  
OTHER INFORMATION CONTAINED HEREIN AND HEREBY  
EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF  
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR  
PURPOSE WITH REGARD TO ANY OF THE FOREGOING.  
TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES  
INCURRED DIRECTLY OR INDIRECTLY FROM ANY  
TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS  
CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN  
THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL  
TOSHIBA BE LIABLE FOR ANY INCIDENTAL,  
CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES,  
WHETHER BASED ON TORT, CONTRACT OR OTHERWISE,  
ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL  
OR ANY OTHER INFORMATION CONTAINED HEREIN OR THE  
USE THEREOF.  
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Trademarks  
Portégé and eco Utility are either registered trademarks or trademarks of Toshiba  
America Information Systems, Inc. and/or Toshiba Corporation.  
Adobe and Photoshop are either registered trademarks or trademarks of Adobe  
Systems Incorporated in the United States and/or other countries.  
Atheros is a registered trademark of Atheros Communications, Inc.  
Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any  
use of such marks by Toshiba is under license. Other trademarks and trade names  
are those of their respective owners.  
HDMI, the HDMI Logo and High-Definition Multimedia Interface are  
trademarks or registered trademarks of HDMI Licensing, LLC.  
Intel, Intel Core, Celeron, Centrino and Pentium are trademarks or registered trademarks  
of Intel Corporation or its subsidiaries in the United States and other countries.  
Microsoft, Outlook, Windows, and Windows Media are either registered  
trademarks or trademarks of Microsoft Corporation in the United States and/or  
other countries.  
MultiMediaCard and MMC are registered trademarks of MultiMediaCard Association.  
Secure Digital and SD are trademarks of SD Card Association.  
Wi-Fi is a registered trademark of the Wi-Fi Alliance.  
All other brand and product names are trademarks or registered trademarks of  
their respective companies.  
Licenses  
This Product is licensed under the AVC, the VC-1 and the MPEG-4 Part 2 Visual  
patent portfolio licenses for the personal and non-commercial use of a consumer  
to (i) encode video in compliance with the above standards (“Video Standards”)  
and/or (ii) decode AVC, VC-1 and MPEG-4 Part 2 Visual that was encoded by a  
consumer engaged in personal and non-commercial activity or was obtained  
from a video provider licensed to provide such video. None of the licenses extend  
to any other product regardless of whether such product is included with this  
product in a single article. No license is granted or shall be implied for any other  
use. Additional information may be obtained from MPEG LA, LLC.  
See www.mpegla.com.  
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17  
Computer Recycling Information  
As part of a commitment to people and the future, Toshiba promotes the efficient  
use of resources by working to achieve our zero-waste-to-landfill goal at all our  
production sites. In addition to our existing waste reduction and recycling  
policies, Toshiba is strongly committed to reducing electronic waste. In order to  
ensure efficient use of resources and appropriate treatment of hazardous  
substances, in accordance with recycling regulations in each state, country, and  
territory, Toshiba wants to make it easy for customers to recycle products at the  
end of the life cycle. To learn more about Toshiba's sustainability commitment,  
Reuse, Donation, Recycling  
Functional computers can be donated to a local charity or resold easily through a  
Toshiba-branded program. Non working Toshiba computers can be mailed-back  
for free recycling. For additional details, please visit us.toshiba.com/recycle.  
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Contents  
Introduction................................................................................ 24  
Using the notebook with an external  
keyboard, mouse or monitor.......................31  
Typing style ......................................................32  
Taking breaks and varying tasks.......................32  
Mobile computing tips ......................................33  
Transporting the notebook................................33  
Seeking additional help.....................................33  
18  
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Connecting an HDMI™-compatible  
television or display device .........................60  
Connecting an external monitor or projector ....60  
Directing the display output when you turn  
on the computer .........................................61  
Adjusting the quality of the external display......62  
Customizing your computer’s settings....................62  
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Contents  
20  
Caring for your computer........................................63  
Cleaning the computer......................................63  
Moving the computer........................................63  
Using a computer lock......................................64  
Chapter 2: Learning the Basics................................................. 65  
Computing tips .......................................................65  
Using the keyboard.................................................66  
Ctrl, Fn, and Alt keys.........................................67  
Function keys....................................................67  
Special Windows® keys ...................................67  
Using the eco power plan .......................................79  
Changing the main battery......................................80  
Taking care of your battery .....................................80  
Safety precautions ............................................80  
Maintaining your battery...................................81  
Disposing of your computer ...................................81  
Traveling tips ..........................................................81  
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Windows® Store .....................................................87  
eco Utility® ..............................................................98  
Enabling/Disabling USB Sleep and Charge......106  
Power supply mode settings...........................106  
Function Key .........................................................107  
Cooling Performance Diagnostic Tool...................108  
PC Diagnostic Tool ...............................................109  
PC Health Monitor.................................................110  
Recovery Media Creator........................................111  
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Contents  
22  
reader .......................................................115  
Problems that are easy to fix ................................118  
The Windows® operating system is not  
The Windows® operating system can  
Wireless networking problems..............................132  
Develop good computing habits ...........................134  
Data and system configuration backup in  
the Windows® operating system...............135  
If you need further assistance...............................140  
Contacting Toshiba .........................................141  
Other Toshiba Internet Web sites..........................141  
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Contents  
Disabling or enabling the scroll lock ...............147  
Keyboard Function keys .................................148  
Zoom (Display resolution) ..............................148  
Appendix B: Power Cord/Cable Connectors.......................... 149  
Glossary.................................................................................... 150  
Index.......................................................................................... 164  
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Introduction  
Welcome to the world of powerful, portable, multimedia  
computing. With your Toshiba computer, your work and  
entertainment can accompany you wherever you go.  
Your computer is ENERGY STAR® qualified.  
Toshiba is a partner in the Environmental Protection Agency’s  
(EPA) ENERGY STAR® Program and has designed this computer  
to meet the latest ENERGY STAR® guidelines for energy  
efficiency. Your computer ships with the power management  
options preset to a configuration that will provide the most stable  
operating environment and optimum system performance for both  
AC power and battery modes.  
To conserve energy, your computer is set to dim the display after 10  
minutes of inactivity, and enter the low-power Sleep mode which  
shuts down the system after 15 minutes of inactivity in AC power  
mode. We recommend that you leave this and other energy saving  
features active, so that your computer will operate at its maximum  
energy efficiency. You can wake the computer from Sleep mode by  
pressing the power button. See the “Mobile Computing” section of  
the Toshiba User’s Guide for more information on using power  
management settings to conserve computer energy.  
24  
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Introduction  
25  
When considering additions to your home office, purchase products  
that have earned the ENERGY STAR® for all your equipment  
needs, which can save you money, save energy, and help protect the  
climate.  
information regarding the ENERGY STAR® Program.  
NOTE  
This computer is compatible with European Union Directive  
2002/95/EC, Restriction of the use of certain Hazardous Substances  
in electrical and electronic equipment (RoHS), which restricts use of  
lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE.  
Toshiba requires its computer component suppliers to meet RoHS  
requirements and verifies its suppliers’ commitment to meeting  
RoHS requirements by conducting component sampling inspections  
during the product design approval process.  
NOTE  
Certain Microsoft® software product(s) included with this computer  
may use technological measures for copy protection. IN SUCH  
EVENT, YOU WILL NOT BE ABLE TO USE THE PRODUCT IF YOU DO  
NOT FULLY COMPLY WITH THE PRODUCT ACTIVATION  
PROCEDURES. Product activation procedures and Microsoft’s  
privacy policy will be detailed during initial launch of the product, or  
upon certain reinstallations of the software product(s) or  
reconfigurations of the computer, and may be completed by Internet  
or telephone (toll charges may apply).  
Some software may differ from its retail version (if available), and  
may not include user manuals or all application functionality.  
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Introduction  
This guide  
26  
NOTE  
The product specifications and configuration information are  
designed for a product Series. Your particular model may not have  
all the features and specifications listed or illustrated. For more  
detailed information about the features and specifications on your  
particular model, please visit Toshiba’s Web site at  
While Toshiba has made every effort at the time of publication to  
ensure the accuracy of the information provided herein, product  
specifications, configurations, prices, system/component/options  
availability are all subject to change without notice. For the most  
up-to-date product information about your computer, or to stay  
current with the various computer software or hardware options, visit  
Toshiba’s Web site at support.toshiba.com.  
This guide  
This guide introduces the computer's features as well as some basic  
procedures needed to perform tasks in Windows 8. You can:  
Read the entire guide from beginning to end.  
Skim through and stop when a topic interests you.  
Use the table of contents and the index to find specific  
information.  
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Introduction  
Safety icons  
27  
Safety icons  
This manual contains safety instructions that must be observed to  
avoid potential hazards that could result in personal injuries,  
damage to your equipment, or loss of data. These safety cautions  
have been classified according to the seriousness of the risk, and  
icons highlight these instructions as follows:  
Indicates an imminently hazardous situation which, if not avoided,  
will result in death or serious injury.  
Indicates a potentially hazardous situation which, if not avoided,  
could result in death or serious injury.  
Indicates a potentially hazardous situation which, if not avoided, may  
result in minor or moderate injury.  
Indicates a potentially hazardous situation which, if not avoided, may  
result in property damage.  
NOTE  
Provides important information.  
Other icons used  
Additional icons highlight other helpful or educational information:  
TECHNICAL NOTE: This icon indicates technical information about  
the computer.  
HINT: This icon indicates helpful hints and tips.  
DEFINITION: This icon indicates the definition of a term used in the  
text.  
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Introduction  
Other documentation  
28  
Your computer’s features and specifications  
Certain computer chassis are designed to accommodate all possible  
configurations for an entire product Series. Your select model may  
not have all the features and specifications corresponding to all of  
the icons or switches shown on the computer chassis, unless you  
have selected all those features.  
This information applies to all the features and icons described in  
this guide.  
Below are examples of some of the many possible icons used on  
your computer:  
(Sample Illustration) System icons  
Other documentation  
Your computer comes with the following documentation:  
An electronic version of the User’s Guide (this document)  
A Quick Start document  
It may also contain guides for other applications that may come  
with your system.  
For accessory information, visit Toshiba’s Web site at  
Service options  
complement its standard limited warranty. Toshiba’s standard  
limited warranty, extended warranty, and service upgrade terms and  
conditions are available at warranty.toshiba.com.  
To stay current on the most recent software and hardware options  
for your computer, and for other product information, be sure to  
regularly check the Toshiba Web site at support.toshiba.com.  
If you have a problem or need to contact Toshiba, see “If Something  
Goes Wrong” on page 118.  
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Chapter 1  
Getting Started  
This chapter provides tips for using your computer effectively,  
summarizes how to connect components, and explains what to do  
the first time you use your computer.  
Please read the safety instruction information on the Quick Start  
document (that shipped with your computer) carefully and make  
sure you fully understand the instructions before you attempt to use  
your computer in order to avoid potential hazards that could cause  
bodily injury, property damage, or damage the computer.  
Selecting a place to work  
Your computer is portable and designed to be used in a variety of  
circumstances and locations.  
Setting up a work environment  
Place the computer on a hard flat surface that is large enough for the  
computer and any other items you are using, such as a printer.  
Leave enough space around the computer and other equipment to  
provide adequate ventilation. Otherwise, they may overheat.  
To keep your computer in prime operating condition, protect your  
work area from:  
Dust, moisture, and direct sunlight.  
29  
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Getting Started  
Selecting a place to work  
30  
Equipment that generates a strong electromagnetic field, such  
as stereo speakers (other than speakers that are connected to  
the computer) or speakerphones.  
Rapid changes in temperature or humidity and sources of  
temperature change such as air conditioner vents or heaters.  
Extreme heat, cold, or humidity.  
Liquids and corrosive chemicals.  
Keeping yourself comfortable  
This section provides information for setting up your work  
environment and tips for working comfortably throughout the day.  
Computer user comfort recommendations  
Good Working Posture  
Adjust your chair height: your feet should be flat on the floor  
and the bottom of your thighs should be evenly supported by  
the seat. If your feet cannot reach the floor, use a foot rest.  
Avoid pressure points behind the knee or under the thigh.  
The space under your desk should be free of clutter so that your  
legs and feet are not restricted, and you can get close enough to  
your notebook and other items that you use frequently.  
Adjust the chair back rest: it should match the curve of your  
back and provide comfortable back support.  
Adjust the chair arm rests: they should be about the same  
height as the keyboard and comfortably support your arms,  
allowing your shoulders to relax.  
When using the keyboard, it should be centered in front of you.  
The keyboard and pointing device should be close to your  
elbow level. The keyboard should be flat so that your wrists are  
straight when typing. However, if the notebook is on a work  
surface that is above your elbow height you may need to slope  
the notebook to keep your wrists straight.  
Work with relaxed shoulders.  
When typing, keep your wrists straight and try not to rest your  
wrists on the notebook. Support your arms on your forearm  
area. The forearms can be supported by the chair arm supports  
or the desk surface.  
The notebook display should be tilted so that the image on the  
screen is clear.  
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Getting Started  
Selecting a place to work  
31  
Avoid glare: position the notebook so that light sources (lamps  
or windows) do not shine or reflect directly into your eyes.  
Place the notebook display away from bright light sources or  
reduce the light intensity from windows by using blinds. Glare  
on the notebook display may cause eye strain, eye fatigue or  
headaches.  
Certain notebook displays have a brightness approaching that  
of a TV device. We recommend that you adjust the brightness  
of your notebook display to a comfortable level to prevent  
possible eye strain.  
Keep your head level, facing forward and balanced over your  
torso.  
Adjust the font size of text on your screen to make viewing  
comfortable.  
Rest your eyes periodically by focusing on objects that are  
farther away.  
Using the notebook with an external keyboard, mouse or monitor  
(Sample Illustration) Correct posture  
When using a notebook for long hours, it may be more  
comfortable to dock the notebook and use an external  
keyboard, mouse and monitor.  
The keyboard and mouse (or trackball) should be close to your  
elbow level.  
The mouse should be next to the keyboard to avoid a reach. If  
you have to reach, the arm should be supported in the forearm  
area by the desk surface or the chair arm supports.  
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Getting Started  
Selecting a place to work  
32  
Alternative keyboards, such as the split curved keyboard, may  
improve shoulder and arm comfort.  
Select a mouse that is comfortable for you to use.  
Don’t rest your wrists on the edge of the keyboard or on the  
work surface when typing.  
The monitor should be about an arm length away while sitting  
back in the chair.  
The monitor should be centered in front of your body.  
The top of the monitor should be at or slightly below eye level.  
A monitor that is too high or too low can cause awkward head  
and neck postures and may lead to discomfort in the neck  
muscles.  
If you use bifocals you may need to lower the monitor.  
Alternatively, you might consider customized prescription  
computer glasses.  
Typing style  
Learn to touch type so that you don’t have to look down at the  
keyboard.  
Type with straight wrists.  
Type lightly.  
Learn the keyboard shortcuts for your applications. You will be  
more productive.  
Use the pointing device (e.g., touch pad, or tablet pen,  
whichever is available with your notebook computer, or other  
optional pointing devices like mouse or trackball) with a  
comfortable hand posture. Avoid awkward hand postures or  
high gripping force.  
It is helpful to change the type of pointing device that you use  
on a regular basis to avoid working in just one hand posture.  
Taking breaks and varying tasks  
Change they way you work so that you are not stuck in the  
same posture for long periods of time. Some people find it  
comfortable to occasionally stand while using the notebook. To  
do this properly, the notebook needs to be on an elevated  
surface. Make sure you follow the Good Working Posture  
points mentioned above while working.  
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Getting Started  
Selecting a place to work  
33  
Take short, strategically spaced rest breaks to avoid eye strain  
and body fatigue. For example, stand up and walk around or  
stretch for a few minutes every hour.  
Taking regular breaks is especially important if you are  
working long hours on your computer or working on a  
deadline.  
If stress at work is affecting your health, try to identify the  
sources of the stress and evaluate ways to reduce the stress.  
Mobile computing tips  
When using the notebook at airports, on airplanes or trains, or  
at meetings, make sure that you take the time to consider the  
points just mentioned.  
When working on the road it may be difficult to set up the  
notebook in an optimal position. In these situations it is  
important that you take frequent breaks and change your  
posture frequently to relieve the excess loads on your body.  
Be creative, when in a hotel room, use a rolled up blanket or  
pillows to provide back support, or to provide arm support. To  
position the computer at a good height, remember to operate  
the computer on a hard flat stable surface. Using your  
computer on a carpet, blanket or other soft materials can block  
the air vents including those located at the base of the computer  
and possibly cause overheating of your computer.  
Transporting the notebook  
Although your notebook is light, carrying it for a long time may  
lead to shoulder and arm fatigue. If you carry your notebook with  
other items, consider using an ergonomically-designed computer  
case.  
Seeking additional help  
Follow the advice from your employer’s company health and safety  
staff. Contact them if you need assistance making adjustment to  
your workstation or adjusting the lighting.  
Again, if you experience persistent or recurrent pain, ache,  
numbness, burning, or stiffness you should promptly see a qualified  
health care provider. These sensations may be caused by serious  
medical conditions that can be treated.  
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Getting Started  
Selecting a place to work  
34  
For more specific recommendations on the safety and comfort of  
your computer environment, customers in the United States may  
visit the United States Department of Labor, Occupational Safety &  
Health Administration Web site at:  
Check list  
Is your chair comfortable - does it support your back and arms  
well?  
Are your feet flat on the ground?  
Is there adequate space under your desk for your legs?  
Are the keyboard and mouse at elbow level?  
Are your shoulders relaxed when using the keyboard?  
Are your shoulders relaxed when using a mouse or other  
optional pointing device?  
Are your hands and wrists aligned in a comfortable, straight  
posture?  
Are your arms supported in the forearm area (not at the wrist)?  
Do you hold the mouse or trackball with a loose, relaxed hand?  
Do you use a light touch when typing or using the mouse?  
Do you clean your mouse or trackball regularly?  
Is the top of your monitor close to eye level?  
Is the monitor about an arm length away?  
Have you eliminated the glare on the monitor?  
Is the monitor tilted so that it is easy to read?  
Do you change postures regularly?  
Do you take breaks, at least once an hour?  
Precautions  
Your computer is designed to provide optimum safety and ease of  
use, and to withstand the rigors of travel. You should observe  
certain precautions to further reduce the risk of personal injury or  
damage to the computer.  
Avoid prolonged physical contact with the underside or surface of  
the computer.  
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Getting Started  
Selecting a place to work  
35  
Never allow any liquids to spill into any part of your computer, and  
never expose the computer to rain, water, seawater or moisture.  
Exposure to liquid or moisture can cause electric shock or fire,  
resulting in damage or serious injury. If any of these eventualities  
should accidentally occur, immediately:  
1. Turn off the computer.  
2. Disconnect the AC adaptor from the power plug socket and  
computer.  
Failure to follow these instructions could result in serious injury or  
permanent damage to the computer.  
Do not turn on the power again until you have taken the computer to  
an authorized service center.  
Avoid prolonged physical contact with the underside or surface  
of the computer.  
Computer base and palm rest can become hot! Avoid prolonged  
contact to prevent heat injury to skin.  
Today’s performance computers generate heat under normal  
operating conditions, as a function of system activity. Avoid  
extended contact between the computer base or palm rest and your  
skin. Under certain operating conditions such prolonged contact  
between the computer base or palm rest and your skin may result in  
skin irritation and/or heat injury.  
Consider using a hard computer insulating pad or similarly suitable  
hard insulating material when using a computer on your lap.  
Never place a heavy object on the computer and be careful not to  
drop a heavy object onto the computer. It could damage the  
computer or cause system failure.  
Never turn off the computer if a drive light indicates a drive is active.  
Turning off the computer while it is reading from or writing to  
a disk/disc or flash media may damage the disk/disc or flash  
media, the drive, or both.  
Keep the computer and disks away from objects that generate  
strong magnetic fields, such as large stereo speakers.  
Information on some disks is stored magnetically. Placing a  
magnet too close to a disk can erase important files.  
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Getting Started  
Selecting a place to work  
36  
Handle discs carefully. Avoid touching the surface of the disc. Grasp  
it by its center hole and edge. If you handle the disc incorrectly, you  
could damage the disc and possibly lose data.  
Scan all new files for viruses.  
This precaution is especially important for files you receive via  
email or download from the Internet. Occasionally, even new  
applications you buy from a supplier may contain a computer  
virus. You need a special application to check for viruses.  
Important information on your computer’s cooling fan  
Your computer may have a CPU cooling fan that cools the CPU by  
drawing outside air into the computer.  
Always make sure your computer and AC adaptor have adequate  
ventilation and are protected from overheating when the power is turned  
on or when an AC adaptor is connected to a power outlet (even if your  
computer is in Sleep mode). In this condition, observe the following:  
Never cover your computer or AC adaptor with any object.  
Never place your computer or AC adaptor near a heat source,  
such as an electric blanket or heater.  
Never cover or block the air vents including those located at the  
underside of the computer.  
Always operate your computer on a hard flat surface. Using your  
computer on a carpet or other soft material can block the vents  
located at the underside of the computer.  
Overheating your computer or AC adaptor could cause system  
failure, computer or AC adaptor damage or a fire, possibly resulting  
in serious injury.  
NOTE  
The cooling fan location will vary depending on the computer.  
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Getting Started  
Setting up your computer  
37  
Setting up your computer  
TECHNICAL NOTE: You must complete all setup steps up to and  
including “Setting up your software” on page 41 before adding  
external or internal components to your computer. These  
components include, but are not limited to, a mouse, keyboard,  
printer, and memory.  
Your computer contains a rechargeable main battery that needs to  
be charged before you can use it.  
To use external power or to charge the battery you must attach the  
AC adaptor. See “Connecting to a power source” on page 37.  
NOTE  
Please handle your computer carefully to avoid scratching or  
damaging the surface.  
Connecting to a power source  
Your computer requires power to operate. Use the power cord/cable  
and AC adaptor to connect the computer to a live electrical outlet,  
or to charge the computer’s battery.  
Never pull on a power cord/cable to remove a plug from a socket.  
Always grasp the plug directly. Failure to follow this instruction may  
damage the cord/cable, and/or result in a fire or electric shock,  
possibly resulting in serious injury.  
Always confirm that the power plug (and extension cable plug if  
used) has been fully inserted into the socket, to ensure a secure  
electrical connection. Failure to do so may result in a fire or electric  
shock, possibly resulting in serious injury.  
Be careful if you use a multiple connector. An overload on one socket  
could cause a fire or electric shock, possibly resulting in serious  
injury.  
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Getting Started  
Connecting to a power source  
38  
Always use the TOSHIBA AC adaptor that was provided with your  
computer, or use AC adaptors specified by TOSHIBA to avoid any  
risk of fire or other damage to the computer. Use of an incompatible  
AC adaptor could cause fire or damage to the computer possibly  
resulting in serious injury. TOSHIBA assumes no liability for any  
damage caused by use of an incompatible adaptor.  
AC adaptor  
Power cord/cable  
AC adaptor cord  
(Sample Illustration) Power cord/cable and AC adaptor  
To connect AC power to the computer:  
1
Connect the power cord/cable to the AC adaptor.  
(Sample Illustration) Connecting the power cord/cable to the AC  
adaptor  
Handling the cord on this product will expose you to lead, a  
chemical known to the State of California to cause birth defects or  
other reproductive harm. Wash hands after handling.  
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Getting Started  
Connecting to a power source  
39  
_
+
2
Plug the AC adaptor cord into the DC-IN on the back of the  
computer.  
(Sample Illustration) Connecting the AC adaptor cord to the  
computer  
3
Connect the power cord/cable to a live electrical outlet.  
The AC power light on the indicator panel glows green.  
Never attempt to connect or disconnect a power plug with wet hands.  
Failure to follow this instruction could result in an electric shock,  
possibly resulting in serious injury.  
The computer’s main battery light gives you an indication of  
the main battery’s current charge:  
Glows amber while the main battery is being charged  
(AC adaptor connected)  
Glows green when the main battery is fully charged  
Flashes amber when the main battery charge is low and it  
is time to recharge the main battery or plug in the AC  
adaptor  
NOTE  
If the AC power light flashes amber during charging, either the main  
battery is malfunctioning, or it is not receiving correct input from the  
AC power supply.  
Disconnect the AC power cord/cable.  
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Getting Started  
Charging the main battery  
40  
Charging the main battery  
NOTE  
The computer’s battery is not accessible by the user.  
Before using the battery to power the computer, you must charge  
the battery.  
To charge the battery, leave the computer plugged into an AC power  
source with the computer turned off until the battery light glows  
green. After that, the battery will be completely charged and ready  
to power the computer.  
NOTE  
Battery life and charge time may vary depending on the applications,  
power management settings, and features used.  
Using the computer for the first time  
The computer is now ready for you to turn it on and begin using it.  
See “Exploring Your Computer’s Features” on page 83.  
NOTE  
When opening or closing the display panel, place one hand on the  
palm rest to hold the computer in place and use the other hand to  
slowly open or close the display panel.  
To avoid damaging the display panel, do not force it beyond the point  
where it moves easily and never lift the computer by the display  
panel.  
Do not press or push on the display panel and be careful to remove  
any pens or other objects from the keyboard area before closing the  
display panel.  
Small bright dots may appear on your screen display when you  
turn on your computer. Your display contains an extremely large  
number of thin-film transistors (TFT) and is manufactured using  
high-precision technology. Any small bright dots that may appear  
on your display are an intrinsic characteristic of the TFT  
manufacturing technology. Over a period of time, and depending on  
the usage of the computer, the brightness of the screen will  
deteriorate. This is also an intrinsic characteristic of the screen  
technology. When the computer is operated on battery power, the  
screen will dim and you may not be able to increase the brightness  
of the screen while on battery power.  
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Getting Started  
Registering your computer with Toshiba  
41  
When you turn on the computer for the first time, do not turn off the  
power again until the operating system has loaded completely.  
Initial setup  
The Windows 8 Startup screen is the first screen displayed when  
you turn on your computer for the first time. Follow the on-screen  
instructions on each screen in order to properly install the operating  
system and begin using your computer.  
Setting up your software  
When you turn on the computer for the first time, do not turn off the  
power again until the operating system has loaded completely.  
NOTE  
The names of windows displayed, and the order in which windows  
appear, may vary according to your software setup choices.  
The first time you turn on your computer, the setup guides you  
through steps to set up your software. Follow the on-screen  
instructions.  
Registering your computer with Toshiba  
Product registration is strongly recommended, and allows Toshiba  
to send you periodic updates, announcements, and special offers  
applicable to your product. Product registration can be completed  
by one of three methods:  
1
2
3
From the Toshiba Website at register.toshiba.com: Type in the  
requested information and complete the registration process.  
From the Start screen: Type Registration while in the Start  
screen, locate and complete the registration process.  
From the Desktop: On the Desktop, move the pointer over the  
upper or lower right corner of the screen. When the Windows®  
Charms appear, click the Search ( ) Charm and, in the Search  
field, type Registration. In the list that appears, click  
Registration and complete the registration process.  
Failure to complete Product Registration will not diminish  
Customer rights under the Toshiba standard limited Warranty.  
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Getting Started  
To Shut down your computer  
42  
To register online, you must be connected to the Internet.  
NOTE  
To Shut down your computer  
1
From the Start or Desktop screen, move your pointer over the  
upper or lower right corner of the screen.  
2
When the Windows® Charms appear, click the Settings (  
Charm.  
)
Pressing the power button before shutting down the Windows®  
operating system could cause you to lose your work. Make sure the  
system indicator panel’s storage drive light and the drive in-use light  
are off. If you turn off the power while a disk/disc is being accessed,  
you may lose data or damage the disk/disc and/or drive.  
3
In the lower right of the screen click the Power ( ) icon.  
Shut down option  
Power  
(Sample Image) Shut down  
4
Highlight Shut down while holding the Shift key, and then  
click the Shut down option.  
The computer closes all open applications, shuts down the  
operating system, and then turns off.  
To Restart your computer  
1
From the Start or Desktop screen, move your pointer over the  
upper or lower right corner of the screen.  
2
When the Windows® Charms appear, click the Settings (  
Charm.  
)
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Getting Started  
To place your computer in Sleep mode  
43  
3
In the lower right of the screen click the Power ( ) icon.  
Restart option  
Power  
(Sample Image) Restart  
4
Highlight Restart, and then click the Restart option.  
The computer closes all open applications, and restarts the  
operating system.  
To place your computer in Sleep mode  
1
From the Start or Desktop screen, move your pointer over the  
upper or lower right corner of the screen.  
2
When the Windows® Charms appear, click the Settings (  
Charm.  
)
If you power down using the Sleep command and the battery  
discharges fully, your unsaved information will be lost. Be sure to  
save your work first.  
3
In the lower right of the screen click the Power ( ) icon.  
Sleep option  
Power  
(Sample Image) Sleep mode  
4
Highlight Sleep, and then click the Sleep option.  
Sleep mode saves the current state of the computer to memory  
so that, when you restart the computer, you can continue  
working from where you left off.  
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Getting Started  
Adding optional external devices  
44  
NOTE  
Before adding external devices or memory, Toshiba recommends  
setting up your software. See “Setting up your software” on page 41.  
After starting your computer for the first time you may want to:  
Add more memory (see “Adding memory (optional)” on  
page 44)  
Connect external devices (see “Connecting an external device”  
on page 59)  
Connect an external monitor (see “Using external display  
devices” on page 60)  
Adding memory (optional)  
Your computer comes with enough memory to run most of today’s  
popular applications. You may want to increase the computer’s  
memory if you use complex software or process large amounts of  
data. Contact the location you purchased the computer at for more  
information on adding memory to your computer. Toshiba will not  
be responsible for any product damage, data loss, service or part  
replacement made necessary by improper installation of a memory  
module.  
Recovering the Internal Storage Drive  
NOTE  
Your computer includes recovery utilities to allow you to recover  
your internal storage drive if necessary.  
The following internal storage drive recovery options are available:  
Recovery option  
Description  
Creating recovery  
media  
This option allows you to create the recovery media you  
will use to restore your computer.  
See “Creating recovery media” on page 46.  
Restoring from  
recovery media  
This option allows you to restore your system from the  
recovery media you created.  
See “Restoring from recovery media” on page 48.  
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Getting Started  
Recovering the Internal Storage Drive  
45  
Recovery option  
Description  
Refresh your PC  
(with user’s data)  
This option allows you to refresh your system without  
losing your data.  
See “Refresh your PC (with user’s data)” on page 49.  
Reset your PC  
This option allows you to remove all data from your  
system and reinstall Windows®.  
See “Reset your PC” on page 52.  
A recovery image of your computer is stored on the internal storage  
drive, and the image can be restored by running the recovery  
sections below. However, it is strongly recommended that you  
create recovery media. If the recovery files on your internal storage  
drive become corrupted or are deleted, you can restore your system  
from your recovery media. Also, if your original internal storage  
drive fails, you can restore your system to a new internal storage  
drive from your recovery media. It is strongly recommended that  
you create recovery media before using your system for the first  
time. See “Creating recovery media” on page 46 and “Restoring  
from recovery media” on page 48.  
NOTE  
to an external power source via the AC adaptor.  
When you restore your system, only the operating system files,  
applications, and drivers originally shipped with the computer  
are restored. Any files that you created are not restored during  
this process. Be sure to separately save the files you have  
created to external media using Windows® or another backup  
application. For more information, see “Backing up your work”  
on page 69.  
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Getting Started  
Recovering the Internal Storage Drive  
46  
Creating recovery media  
NOTE  
To purchase an optional external writable optical disc drive for  
creating recovery DVDs, please visit the Toshiba Web site at  
It is strongly recommended that you create recovery media. If the  
recovery files on your internal storage drive become corrupted or  
are deleted, you can restore your system from your recovery media.  
Also, if your original internal storage drive fails, you can restore  
your system to a new internal storage drive from your recovery  
media.  
During the recovery process your computer must be connected to an  
external power source via the AC adaptor.  
NOTE  
NOTE  
When you create recovery media, only the operating system files,  
applications, and drivers originally shipped with the computer are  
backed up to the external media and can be restored from this media.  
Any files that you created are not backed up on the recovery media.  
You will need to separately back up the files you created; for more  
information, see “Backing up your work” on page 69.  
When you create recovery media, the system will prompt you to  
insert several blank DVDs or connect one or more USB flash drives  
of a certain minimum capacity to your computer. The amount of  
space required for storing the recovery files varies by computer  
model. Follow the procedure below to determine how much space  
you will need for storing your system’s recovery files.  
To create recovery media:  
1
From the Start screen begin typing Recovery Media Creator  
and click on your selection, or if you are in the Desktop, move  
your pointer over the upper or lower right corner of the screen.  
When the Windows® Charms appear click the Search (  
)
Charm and, in the Search field, type Recovery Media Creator.  
In the list that appears above, click on your selection.  
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Getting Started  
Recovering the Internal Storage Drive  
47  
The TOSHIBA Recovery Media Creator dialog box displays.  
(Sample Image) TOSHIBA Recovery Media Creator dialog box  
2
Select DVD or USB Flash from the drop-down list, depending  
on the type of external media you want to use.  
NOTE  
If an external optical disc drive is attached, the DVD option becomes  
available in the dialog box.  
3
4
Check the “Information” area of the dialog box to determine  
the number of DVDs you will need and/or the minimum  
amount of storage space required for copying your system’s  
recovery files to USB flash drive(s).  
Do one of the following:  
If you are copying files to DVD, connect an optional  
external writable optical disc drive to your computer and  
insert a blank DVD into the drive.  
If you are copying files to a USB flash drive, connect a  
USB flash drive of the required minimum capacity (as  
specified in the TOSHIBA Recovery Media Creator  
utility) to your computer.  
All information stored on your DVDs or USB flash drive(s) will be  
erased during the process of creating the recovery media. Be sure to  
save the information stored on your external media to another  
storage device before executing this procedure, or use blank media.  
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Getting Started  
Recovering the Internal Storage Drive  
48  
5
6
Click the Create button in the TOSHIBA Recovery Media  
Creator utility dialog box.  
Follow the on-screen prompts to complete the copy process.  
NOTE  
If you are copying the recovery files to DVDs, be sure to label each  
DVD in the set sequentially (for example, “1 of 3,” “2 of 3,” etc.), so  
that you will know in which order to insert the discs during recovery.  
For information on using the Recovery media you have created with  
the preceding steps, see “Restoring from recovery media” on  
page 48.  
Restoring from recovery media  
The recovery process deletes information stored on the internal  
storage drive. Be sure to save your work to external media before  
executing the recovery (see “Backing up your work” on page 69).  
NOTE  
external power source via the AC adaptor.  
If you have created recovery media for your system, you can restore  
your system from such media, if necessary. For example, if your  
original internal storage drive fails, you can restore your system to a  
new internal storage drive from your recovery media. For  
instructions on creating recovery media, see “Creating recovery  
media” on page 46.  
NOTE  
When you restore your system, only the operating system files,  
applications, and drivers originally shipped with the computer are  
restored. Any files that you created are not restored during this  
process. Be sure to separately save the files you have created to  
external media using Windows® or another backup application. For  
more information, see “Backing up your work” on page 69.  
To recover your internal storage drive from recovery media:  
1
Make sure your computer is turned off.  
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Getting Started  
Recovering the Internal Storage Drive  
49  
2
3
Do one of the following:  
If your recovery files are on DVDs, insert the first recovery  
DVD into your optional external writable optical disc  
drive. Consult the documentation that came with your  
optical disc drive to learn how to load the DVD while the  
computer is powered off.  
If your recovery files are on a USB flash drive, connect the  
USB flash drive to your computer.  
Press and hold the F12 key immediately after pressing the  
power button.  
The Boot menu displays.  
4
5
6
Using the arrow keys, select the DVD option or the USB Flash  
option, depending on which type of media you are using, and  
then press the ENTER key.  
A warning screen appears, stating that when the recovery is  
executed all data on your internal storage drive will be deleted  
and rewritten. Click Yes to continue.  
Follow the on-screen instructions to complete the recovery  
process.  
When the process is complete, a message displays indicating  
that the drive has been recovered.  
7
Click Finish to restart the computer.  
Refresh your PC (with user’s data)  
Using “Refresh your PC” recovers your internal storage drive to  
factory default state and attempts to save your data. Toshiba does not  
guarantee successful data back-up. Please make a complete back up  
of your data to external media before executing the recovery. For  
more information, see “Backing up your work” on page 69.  
NOTE  
During the recovery process your computer must be connected to an  
external power source via the AC adaptor.  
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Getting Started  
Recovering the Internal Storage Drive  
50  
You can recover the factory default software (refresh your PC),  
while the computer will attempt to back up your data using the  
utilities stored on your computer’s internal storage drive:  
TECHNICAL NOTE: Your data will be copied into the backup folder.  
All of the data will be moved to this folder during the recovery  
process, however the current directory structure will be retained.  
1
2
3
From the Start or Desktop screen, move the pointer over the  
upper or lower right corner of the screen.  
When the Windows® Charms appear click the Settings (  
)
Charm.  
Click Change PC Settings.  
The PC settings window appears.  
(Sample Image) PC settings screen  
Click General.  
4
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Getting Started  
Recovering the Internal Storage Drive  
51  
5
Scroll down to “Refresh your PC without affecting your files,”  
and click Get Started.  
The “Refresh your PC” screen appears.  
(Sample Image) Refresh your PC screen  
Toshiba does not guarantee successful data back up. Be sure to save  
your work to external media before executing the recovery  
(see “Backing up your work” on page 69).  
6
Click the Next button to begin.  
The “Ready to refresh your PC” screen appears.  
(Sample Image) Ready to refresh your PC screen  
You will be prompted to refresh your system.  
7
Click the Refresh button.  
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Getting Started  
Recovering the Internal Storage Drive  
52  
8
Your system will restart.  
The “Refreshing your PC” window appears. When the process  
is complete your system will reboot your Windows® operating  
system.  
Reset your PC  
The recovery process deletes information stored on the internal  
storage drive. Be sure to save your work to external media before  
executing the recovery (see “Backing up your work” on page 69).  
NOTE  
During the recovery process your computer be must connected to an  
external power source via the AC adaptor.  
1
2
3
From the Start or Desktop screen, move the pointer over the  
upper or lower right corner of the screen.  
When the Windows® Charms appear click the Settings (  
)
Charm.  
Click Change PC Settings.  
The PC settings window appears.  
(Sample Image) PC settings screen  
Click General.  
4
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Getting Started  
Recovering the Internal Storage Drive  
53  
5
Scroll down to “Remove everything and reinstall Windows,”  
and click Get Started.  
The “Reset your PC” screen appears.  
(Sample Image) Reset your PC screen  
6
Click the Next button.  
The “Do you want to fully clean your drive” screen appears.  
(Sample Image) Do you want to fully clean your drive screen  
Select one of the following options:  
7
Just remove my files  
Fully clean the drive  
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Getting Started  
Recovering the Internal Storage Drive  
54  
The “Ready to reset your PC” screen appears.  
(Sample Image) Ready to reset your PC screen  
8
Click the Reset button.  
The “Resetting your PC” window appears. When the process is  
complete your system will reboot your Windows® operating  
system.  
NOTE  
Selecting the “Fully clean the drive” option may take several hours.  
Installing drivers and applications  
The TOSHIBA Application Installer allows you to reinstall the  
drivers and applications that were originally bundled with your  
computer.  
To reinstall drivers and applications:  
1
From the Start screen begin typing TOSHIBA Application  
Installer and click your selection, or if you are in the Desktop,  
move your pointer over the upper or lower right corner of the  
screen. When the Windows® Charms appear click the Search  
(
) Charm and, in the Search field, type TOSHIBA  
Application Installer. In the list that appears, click your  
selection.  
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Getting Started  
Using the touch pad  
55  
Search field  
(Sample Image) Installing drivers and applications  
2
3
4
5
Click Next.  
Click the item you want to install.  
Click Install.  
Follow the on-screen prompts to complete the installation  
process.  
Using the touch pad  
NOTE  
Some of the touch pad operations described in this section are only  
supported in certain applications, and only on certain models.  
You can use the touch pad (the small, touch-sensitive area in front  
of the keyboard) and the adjacent control buttons to:  
Move the pointer on the screen  
Select an item on the screen  
Open or activate an item on the screen  
Scroll through a document or information  
Zoom in for a close-up view  
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Getting Started  
Using the touch pad  
56  
Zoom out to see more information at once  
Touch pad  
Fingerprint reader*  
Secondary control button  
Primary control button  
(Sample Illustration) The touch pad and associated control buttons  
Refer to the table below for specific instructions on performing  
each operation.  
NOTE  
The pointer is the icon (usually an arrow) that moves on the screen  
when you slide your finger across the touch pad or move a mouse  
connected to your computer.  
To:  
Do the following:  
Example:  
Slide your finger across the touch pad in the  
direction you want to move the pointer.  
Move the on-screen  
pointer  
To move the pointer a longer distance, slide  
your finger several times across the touch  
pad in the preferred direction.  
(Sample Illustration)  
Pointer moves to the right  
1
2
Move the pointer to the item you want to  
select.  
Do one of the following:  
Tap the touch pad once  
OR  
Select an item  
Press and release the primary  
(Sample Illustration)  
Tap once to select  
(left-hand) control button  
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Getting Started  
Using the touch pad  
57  
To:  
Do the following:  
Example:  
1
2
Move the pointer to the item you want to  
Open or activate an  
item  
open/activate.  
Do one of the following:  
Tap the touch pad twice in rapid  
succession  
OR  
(Sample Illustration)  
Tap twice to open  
Press and release the primary  
control button twice in rapid  
succession  
1
2
Move the pointer to the item you want to  
right-click.  
Press and release the secondary control  
button.  
Right-click an item  
This feature varies by program. Check your  
program documentation for specific  
instructions on right-clicking.  
(Sample Illustration)  
Click the secondary  
(right-hand) control  
button  
Slide your finger along the right edge of the  
touch pad in the direction you want to scroll.  
Repeat to scroll a longer distance.  
Scroll vertically  
(Sample Illustration)  
Vertical scrolling active  
area  
Slide your finger along the bottom edge of  
the touch pad in the direction you want to  
scroll. Repeat to scroll a longer distance.  
Scroll horizontally  
(Sample Illustration)  
Horizontal scrolling  
active area  
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Getting Started  
Using the touch pad  
58  
To:  
Do the following:  
Example:  
Zoom in/out  
To zoom in:  
Place two fingers close together on  
the touch pad and then slide them  
apart.  
(Sample Illustration)  
Zooming in  
To zoom out:  
Place two fingers slightly apart on  
the touch pad and then slide them  
together.  
(Sample Illustration)  
Zooming out  
Adjusting touch pad settings  
While you are typing, the on-screen pointer may seem to move or  
jump around “by itself” to random locations on the screen. The  
on-screen pointer may also seem to automatically select text, click  
buttons, and activate other user interface elements. For help with  
these problems, try one or more of the following:  
with the touch pad. You may be inadvertently brushing the  
touch pad with the heel of your hand as you type. Also,  
accidental light touches or taps on the touch pad may select an  
item or text on the screen, and potentially the item or text may  
be replaced by the next character you type.  
Temporarily disable the touch pad, so that it does not respond  
to touch or button presses while you type. See “Disabling or  
enabling the touch pad” on page 59.  
Adjust the sensitivity of the touch pad, so that it is less  
responsive to accidental light taps and lighter finger pressure.  
NOTE  
Touch pad setting options vary by computer model. The touch pad  
settings are accessible through the Mouse Properties option of the  
Windows® Control Panel. For more information, please visit  
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Getting Started  
Connecting an external device  
59  
Disabling or enabling the touch pad  
The touch pad is enabled by default. To enable/disable the touch  
pad, do one of the following:  
Press the touch pad ON/OFF (  
(Available on certain models.)  
) button.  
Press Fn + F9. For more information, see “Disabling or enabling  
the touch pad” on page 146.  
Scrolling with the touch pad  
There are two active regions on the touch pad that allow you to  
scroll as you would with any wheel device on a mouse or trackball.  
To scroll vertically, run your finger up or down along the right edge  
of the touch pad. To scroll horizontally, run your finger along the  
bottom edge of the touch pad. This feature can be disabled or  
changed in the Mouse Properties dialog box.  
Control buttons  
When a step instructs you to click or choose an item, move the  
cursor to the item, then press and release the primary (left-hand)  
button. To double-click, press the primary button twice in rapid  
succession. The primary button usually corresponds to the left  
mouse button.  
The function of the secondary (right-hand) button depends on the  
application you are using. It usually corresponds to the right mouse  
button (“right-clicking”). Check your application’s documentation  
to determine whether it uses the right mouse button.  
Connecting an external device  
NOTE  
Depending on your system, some models may include USB 3.0  
port(s). To distinguish these ports, please look for the blue inset  
within the USB 3.0 port (if available).  
You can easily attach an external device your computer.  
To do this:  
1
Read the directions that came with the device to see if you first  
need to install new software.  
2
Connect the device’s video or USB cable to the port on the  
computer and to the device.  
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Getting Started  
Using external display devices  
60  
3
4
Connect the device’s power cable to a live electrical outlet (if  
applicable).  
Turn on the external device (if applicable). Your computer may  
automatically detect the external device.  
Using external display devices  
Your computer comes with a built-in display, but you can also  
connect the following types of external display devices to the video  
ports described below:  
An HDMI™-compatible television or external display device  
via the HDMI™ Out port  
An external monitor or projector via the RGB (monitor) port  
HDMI  
Out port*  
RGB (Monitor) port  
*Available on certain models.  
(Sample Illustration) Video ports on back of computer  
Selecting video cables  
To connect a device to the HDMI™ Out port, you must purchase an  
HDMI™ cable.  
Connecting an HDMI™-compatible television or display device  
To connect an HDMI™-compatible television or display device to  
the computer:  
Connect one end of an HDMI™ cable (not included with your  
computer) to the HDMI™ Out port on the side of your  
computer, and then connect the other end of the cable to your  
television or display device. Refer to the manual that came  
with the television or display device for more information.  
Your computer should automatically detect the external display  
device.  
Connecting an external monitor or projector  
You can easily attach an external monitor or projector to your  
computer if you need a larger screen. To do this:  
1
Read the directions that came with the monitor to see if you  
first need to install new software.  
2
Connect the monitor’s video cable to the RGB (monitor) port  
on the side of the computer.  
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Getting Started  
Using external display devices  
61  
3
4
Connect the device’s power cable to a live electrical outlet.  
Turn on the external device.  
Your computer will automatically detect the external display  
device.  
NOTE  
NOTE  
To locate your RGB port, please refer to your Quick Start document.  
You can change the display settings by pressing the ( ) + P keys,  
or by configuring the display properties settings.  
Directing the display output when you turn on the computer  
Once you have connected an external display device, you can  
choose to use the internal display only, the external device only, or  
both simultaneously.  
NOTE  
Some modes are only available with the appropriate device attached  
and turned on.  
The quickest way to change the display output settings is to use the  
) + P keys:  
(
Press the ( ) + P keys repeatedly until the setting you want takes  
effect. Briefly pause each time you press the ( ) + P keys to allow  
time for the display to change.  
This cycles through the settings in the following order (the last two  
options are available if an external monitor is connected):  
PC screen only  
Duplicate  
Extend  
Second screen only  
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Getting Started  
Customizing your computer’s settings  
62  
(Sample Image) Display options window  
NOTE  
The ( ) + P keys navigate through the options without activating a  
selection. Press ENTER to activate a selection.  
NOTE  
You may also use the F4 key, and then press ENTER to activate a  
selection.  
Adjusting the quality of the external display  
To obtain the best picture quality from your television (or other  
video display device), you may need to adjust the video settings.  
See the video device documentation for additional configuration  
steps.  
Customizing your computer’s settings  
There are several ways in which you can customize your computer  
to suit your particular requirements. You can go into your computer  
settings to make adjustments to your computer to suit your needs.  
From the Start or Desktop screen, move your pointer over the upper  
or lower right corner of the screen. When the Windows® Charms  
appear, click the Settings ( ) Charm and then click Change PC  
Settings. Then choose a category you wish to change. Refer to your  
operating system documentation or Help and Support for details.  
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Getting Started  
Caring for your computer  
63  
more information, see “Power Plans” on page 78. There are  
additional custom settings you can choose. See “Utilities” on  
page 93.  
Caring for your computer  
This section gives tips on cleaning and moving your computer. For  
information about taking care of your computer’s battery, see  
“Taking care of your battery” on page 80.  
NOTE  
Please handle your computer carefully to avoid scratching or  
damaging the surface.  
Cleaning the computer  
Keep liquids, including cleaning fluid, out of the computer’s  
keyboard, speaker, and other openings. Never spray cleaner directly  
onto the computer and/or display. Never use harsh or caustic  
chemical products to clean the computer.  
To keep your computer clean, gently wipe the display panel and  
exterior case with a lightly dampened cloth.  
Moving the computer  
Before moving your computer, even across the room, make sure all  
drive activity has ended (the internal storage drive and optical disc  
drive indicator lights stop glowing) and all external peripheral  
cables are disconnected.  
Do not pick up the computer by its display panel or by the back.  
Doing so could damage the system.  
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Getting Started  
Caring for your computer  
64  
Using a computer lock  
You may want to secure your computer to a heavy object such as  
your desk. The easiest way to do this is to purchase an optional  
computer lock cable. For more information on purchasing a cable  
lock, visit accessories.toshiba.com.  
(Sample Illustration) Computer lock cable  
To secure the computer:  
1
Wrap the cable through or around some part of a heavy object.  
Make sure there is no way for a potential thief to slip the cable  
off the object.  
2
3
Pass the locking end through the loop.  
Insert the cable’s locking end into the security lock slot on your  
computer, then engage the locking device.  
The computer is now securely locked.  
(Sample Illustration) Attaching security lock cable  
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Chapter 2  
Learning the Basics  
This chapter gives some computing tips and provides important  
information about basic features.  
Computing tips  
Save your work frequently.  
Your work stays in the computer’s temporary memory until  
you save it to the internal storage drive. If the network you are  
using goes down and you must restart your computer to  
reconnect, or your battery runs out of charge while you are  
working, you will lose all work since you last saved.  
See “Saving your work” on page 69 for further information.  
HINT: Some applications have an automatic save feature that can be  
Back up your files to external media on a regular basis. Label  
the backup copies clearly and store them in a safe place.  
It is easy to put off backing up because it takes time. However,  
if your internal storage drive suddenly fails, you will lose all  
the data on it unless you have a separate backup copy. For more  
information, see “Data and system configuration backup in the  
Windows® operating system” on page 135.  
65  
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Learning the Basics  
Using the keyboard  
66  
Use Error-checking and Disk Defragmenter regularly to check  
and optimize disk space and improve performance.  
Scan all new files for viruses.  
This precaution is especially important for files you receive via  
external media, email, or download from the Internet.  
Take frequent breaks to avoid repetitive-motion injuries and  
eyestrain.  
Do not turn off the computer if a drive indicator light indicates  
a drive is active.  
Turning off the computer while it is reading from or writing to  
a disk may damage the disk, the drive, or both.  
NOTE  
The Windows® operating system records information, such as your  
desktop setup, during its shutdown procedure. If you do not let the  
Windows® operating system shut down normally, details such as  
new icon positions may be lost.  
Using the keyboard  
Your computer’s keyboard contains character keys, control keys,  
function keys, and special Windows® keys.  
(Sample Illustration) Keyboard  
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Learning the Basics  
Using the keyboard  
67  
Ctrl, Fn, and Alt keys  
(Sample Illustration) Ctrl, Fn, and Alt keys  
The Ctrl, Fn, and Alt keys do different things depending on the  
application you are using. For more information, see your  
application documentation.  
Function keys  
The function keys (not to be confused with the Fn key) are the 12  
keys at the top of the keyboard.  
(Sample Illustration) Function keys  
F1 through F12 are called function keys because they execute  
programmed functions when pressed. Used in combination with the  
Fn key, function keys marked with icons execute specific functions  
on the computer. For example, Fn + F9 turns the touch pad ON/OFF.  
For more information, see “TOSHIBA Function Keys” on  
page 143.  
Special Windows® keys  
Windows® key  
Application key  
(Sample Illustration) Special Windows® keys  
Your computer’s keyboard has one key and one button that have  
special functions in Windows®:  
Windows® key—Toggles between the Desktop screen and the  
last app opened on the Start screen. For more information refer  
to Help & Support, or see “Exploring the Start screen” on  
page 83.  
Application key—Has a similar function as the secondary  
mouse button.  
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Mouse properties  
68  
Mouse properties  
Mouse properties allow you to change your pointing device or  
mouse settings.  
To access Mouse properties:  
1
Move your pointer over the upper or lower right corner of the  
screen. When the Windows® Charms appear click the Search  
(
) Charm, click Settings and, in the Search field, type  
Mouse. In the list that above, click your selection.  
The Mouse Properties screen appears.  
You may change some of the settings in the following  
categories:  
Buttons  
Pointers  
Pointer Options  
You may see additional categories depending on your  
particular pointing device.  
2
Adjust the settings as desired, and then click OK.  
Starting an app  
To Start an app on the Start screen, move your pointer over the  
appropriate tile and click to open.  
To Start an app from the Desktop, move your pointer over the upper  
or lower right corner of the screen. When the Windows® Charms  
slide out from the right, click the Start ( ) Charm.  
Starting an app from the Start screen  
To Start an app on the Start screen, move your pointer over the  
appropriate tile and click to open.  
To Start an app using the Search function, move your pointer over  
the upper or lower right corner of the screen. When the Windows®  
Charms slide out from the right, click the Search ( ) Charm. The  
apps screen appears with the available system apps to choose from  
or you can enter your search in the search field.  
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Saving your work  
69  
Below is an example using the Search field to start an app:  
1
Move your pointer over the upper or lower right corner of the  
screen. When the Windows® Charms appear click the Search  
) Charm.  
(
(Sample Image) Searching for apps  
2
Start typing the app’s name in the Search field.  
As you type, all matching files and apps are displayed.  
Click the app you wish to open.  
3
Saving your work  
Before you turn off the computer using the Shut down command,  
save your work on the internal storage drive, external media, flash  
media, or optical disc. This is one of the most important rules of  
computing.  
Many applications offer a feature that saves documents at regular  
intervals. Check your application’s documentation to see if it has an  
automatic save feature.  
Back up all the files you create in case something happens to your  
computer. You can back up your files to different types of media  
such as CDs, DVDs, external storage media, or to a network, if  
available.  
To back up several files at one time, use the Microsoft® Windows®  
file recovery program preinstalled on the computer’s internal  
storage drive. Also see “Backing up your data or your entire  
computer with the Windows® operating system” on page 137.  
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Learning the Basics  
Toshiba’s online resources  
70  
HINT: Backing up all the files on your internal storage drive may take  
a considerable amount of time and multiple CDs/DVDs. You may  
prefer to use a high-capacity file recovery system, such as an  
Toshiba’s online resources  
Toshiba maintains a number of online sites to which you can  
connect. These sites provide information about Toshiba products,  
give help with technical questions and keep you up to date with  
future upgrades. For more information, see “Contacting Toshiba”  
on page 141.  
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Chapter 3  
Mobile Computing  
This chapter covers all aspects of using your computer while  
traveling.  
Toshiba’s energy-saver design  
Your computer enters a low-power suspension mode when it is not  
being used, thereby conserving energy and saving money in the  
process. It has a number of other features that enhance its energy  
efficiency.  
Many of these energy-saving features have been preset by Toshiba.  
We recommend you leave these features active, allowing your  
computer to operate at its maximum energy efficiency, so that you  
can use it for longer periods while traveling.  
Running the computer on battery power  
The computer contains a Lithium-Ion (Li-Ion) battery that provides  
power when you are away from an AC outlet. You can recharge it  
many times.  
71  
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72  
Battery Notice  
Battery life rating is for comparison purposes only, and does not  
indicate the battery life that will be obtained by any individual user.  
Actual battery life may vary considerably from specifications  
depending on product model, configuration, applications, power  
management settings and features utilized, as well as the natural  
performance variations produced by the design of individual  
components. The battery life rating is only achieved on the select  
models and configurations tested by Toshiba under the specific test  
settings at the time of publication and is not an estimate of a  
system’s battery life under any conditions other than the specific  
test settings.  
Recharge time varies depending on usage. Battery may not charge  
while the computer is consuming full power. After a period of time,  
the battery will lose its ability to perform at maximum capacity and  
will need to be replaced. This is normal for all batteries. To ensure  
that the battery maintains its maximum capacity, operate the  
computer on battery power at least once a month. The Lithium-Ion  
battery has no memory effect so it is not necessary to let the battery  
fully discharge each time. However, for better accuracy of the  
battery meter, it is helpful to fully discharge the battery periodically.  
Please see “Maintaining your battery” on page 81 for procedures. If  
the computer is continuously operated on AC power, either through  
an AC adaptor or a port replicator (if applicable to your system), for  
an extended period (more than a month), the battery may fail to  
retain a charge. This may shorten the life of the battery, and may  
cause the battery meter to be inaccurate.  
NOTE  
For best performance when playing streaming media (especially  
streaming video), either power the computer from its AC adaptor, or  
set up a power plan that keeps the computer running at full  
performance even when powered from its battery. For more  
information about Windows® power plans, see “Power Plans” on  
page 78.  
The computer also has an internal real-time-clock (RTC) battery.  
The RTC battery powers the RTC memory that stores your system  
configuration settings and the current time and date information. It  
maintains this information for up to a month while the computer is  
turned off.  
TECHNICAL NOTE: Depending on your system, the RTC battery may  
only charge while the computer is turned on.  
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Power management  
Your computer ships with the power management options preset  
to a configuration that will provide the most stable operating  
environment and optimum system performance for both AC power  
and battery modes.  
Changes to these settings may result in system performance or  
stability issues. Users who are not completely familiar with the power  
management component of the system should use the preset  
configuration. For assistance with setup changes, contact Toshiba’s  
Customer Support Center.  
Charging the main battery  
The battery needs to be charged before you can use it to power the  
computer.  
To charge the main battery, plug the computer into a live electrical  
outlet. The battery charges whether the computer is on or off.  
TECHNICAL NOTE: The recharging of the battery cannot occur when  
your computer is using all of the power provided by the AC adaptor to  
run applications, features, and devices. Your computer's Power Options  
utility can be used to select a power level setting that reduces the power  
required for system operation and will allow the battery to recharge.  
The battery may not start charging immediately under the following  
conditions:  
The battery is extremely hot or cold.  
To ensure that the battery charges to its full capacity, wait until  
it reaches room temperature (50 to 80 degrees Fahrenheit, 10 to  
26 degrees Celsius).  
The battery is almost completely discharged.  
Leave the power connected and the battery should begin  
charging after a few minutes.  
HINT: Once the battery is fully charged, we recommend that you  
operate your computer on battery power until the battery discharges  
completely. Doing this extends battery life and helps ensure accurate  
monitoring of battery capacity.  
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Monitoring main battery power  
74  
Please make a complete back up of your data to external media  
before discharging the battery. For more information, see “Backing  
up your work” on page 69.  
Charging the RTC battery  
Your computer has an internal real-time clock (RTC) battery. The  
RTC battery powers the System Time Clock and BIOS memory  
used to store your computer’s configuration settings. When fully  
charged, it maintains this information for up to a month when the  
computer is powered off.  
The RTC battery may have become completely discharged while  
your computer was shipped, resulting in a CMOS error message  
during startup. The error message may vary by computer model.  
NOTE  
Depending on your system, the RTC battery may only charge while  
the computer is turned on.  
To recharge the RTC battery, plug the computer into a live electrical  
outlet and leave the computer powered on for 24 hours.  
NOTE  
It is seldom necessary to charge the RTC battery because it charges  
while the computer is on. If the RTC battery is low, the real-time  
clock and calendar may display the incorrect time and date or stop  
working.  
When Hibernation mode is enabled and the RTC battery is  
completely discharged, a warning prompts you to reset the real-time  
clock.  
The computer can be used while the RTC battery is being charged,  
although the charging status of the RTC battery cannot be  
monitored.  
Monitoring main battery power  
The computer’s main battery light gives you an indication of the  
main battery’s current charge.  
Glows amber while the main battery is being charged  
(AC adaptor connected)  
Glows green when the main battery is fully charged  
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Monitoring main battery power  
75  
NOTE  
Battery life and charge time may vary, depending upon power  
management settings, applications and features used.  
Flashes amber when the main battery charge is low and it is  
time to recharge the main battery or plug in the AC adaptor  
NOTE  
If the AC power light flashes amber during charging, either a battery  
pack is malfunctioning, or it is not receiving correct input from the  
AC power supply.  
HINT: Be careful not to confuse the battery light ( ) with the  
ON/OFF light ( ), and the power button light near the upper-right  
corner of the keyboard.  
When the ON/OFF light or power button light flashes amber, it  
indicates that the system is suspended (using the Windows®  
operating system Sleep command).  
System indicator lights  
AC power light  
®
eco Utility™  
indicator light  
ON/OFF light  
Battery light  
Internal storage drive light  
Wireless WAN  
indicator light*  
Wireless indicator light  
*Available on certain models.  
(Sample Illustration) Power and battery light locations  
Determining remaining battery power  
NOTE  
Wait a few moments after turning on the computer before trying to  
monitor the remaining battery power. The computer needs this time  
to check the battery’s remaining capacity and perform its  
calculations.  
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Monitoring main battery power  
76  
Move the pointer over the power icon in the Notification area. A  
pop-up message displays the remaining battery power as a  
percentage. See “Finding your way around the desktop” on page 85  
for more information on the Notification area.  
With repeated discharges and recharges, the battery’s capacity  
gradually decreases. A frequently used older battery does not power  
the computer for as long as a new battery, even when both are fully  
charged.  
TECHNICAL NOTE: The computer drains the battery faster at low  
temperatures. Check your remaining charge frequently if you are  
working in temperatures below 50 degrees Fahrenheit.  
The computer calculates the remaining battery charge based on your  
current rate of power use and other factors such as the age of the  
battery.  
What to do when the main battery runs low  
When the main battery runs low you can:  
Plug the computer into an external power source and recharge  
the main battery.  
Save your work and turn off the computer.  
If you do not manage to do any of these things before the main  
battery completely runs out of power, the computer automatically  
enters Hibernation mode and turns itself off. Hibernation mode  
keeps track of where you were, so that when you turn on the power  
again, you can continue where you left off.  
Setting battery notifications  
You can set two notifications. Each notification can be set to alert  
you when a specified percentage of remaining battery power has  
been reached. You can also set the computer to enter Sleep mode or  
Hibernation mode or to completely shut down when the notification  
goes off.  
To change the default notification settings:  
1
While on the desktop, click the battery ( ) icon in the  
Notification area.  
2
Click More power options.  
The Power Options window appears.  
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Monitoring main battery power  
77  
3
4
5
Click Change plan settings under the power plan to be  
customized.  
The Edit Plan Settings window appears.  
Click Change advanced power settings.  
The Advanced settings tab of the Power Options window  
appears.  
Double-click Battery to display the battery options.  
(Sample Image) Advanced settings tab of Power Options screen  
Configure the alarm settings to suit your needs.  
6
Conserving battery power  
How long a fully charged battery lasts when you are using the  
computer depends on a number of factors, such as:  
How the computer is configured  
How much you use the internal storage drive, or other optional  
devices  
Where you are working, since operating time decreases at low  
temperatures  
There are various ways in which you can conserve power and  
extend the operating time of your battery:  
Enable Sleep or Hibernation, which saves power when you turn  
off the computer and turn it back on again  
Use the Windows® power-saving option plans  
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Monitoring main battery power  
78  
These power-saving options control the way in which the computer  
is configured. By using them, you can increase the length of time  
you can use the computer before you need to recharge the battery.  
Microsoft® has combined these options into preset Power Plans.  
Using one of these power plans lets you choose between maximum  
power savings and peak system performance. You may also set  
individual power-saving options to suit your own needs.  
The following sections describe how to choose a Power Plan and  
discuss each power-saving option.  
Power Plans  
You can choose a predefined Power Plan or select your own  
combination of power options. To do this:  
1
While on the desktop, click the battery ( ) icon in the  
Notification area.  
2
Click More power options.  
The Windows® Power Options window appears.  
(Sample Image) Windows® Power Options window  
3
4
Select an appropriate plan for your work environment or create  
your own custom plan.  
Click Create a power plan in the left pane to set up a new  
plan.  
NOTE  
To edit a plan or to edit advanced settings, continue to the following  
steps.  
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Using the eco power plan  
79  
5
6
Click Change plan settings to choose the plan you want to  
edit.  
This screen allows you to change basic settings.  
Click Change advanced power settings to access settings for  
battery notification levels, internal storage drive power save  
time, etc.  
You can click the plus signs to expand each item and to see  
what settings are available for each item.  
7
Click OK to save the plan changes you have performed.  
Depending on your model, the power plans available are eco and  
Balanced or Balanced and Power Saver, and are satisfactory for  
most people and do not need to be edited. The eco plan is the best  
used for maximum battery time. The Balanced plan is a  
compromise between battery time and performance.  
Using the eco power plan  
This computer may be equipped with the eco power plan. Operating  
the computer with this power plan enabled reduces electrical power  
consumption by slightly lowering system performance. For  
example, when this power plan is enabled, the brightness of the  
display is reduced and the interval before Sleep mode takes effect is  
shortened. To enable or disable the eco power plan, press the eco  
Utility® button. See “Power Plans” on page 78.  
eco Utility®  
button  
(Sample Illustration) Locating the eco Utility® button  
The eco Utility® monitors your power savings from using the eco  
power plan by tracking real-time power consumption and  
accumulated savings over time. To learn how to access the utility,  
see “eco Utility®” on page 98.  
For more information on the eco power plan, see the Help file in the  
eco Utility® window.  
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Changing the main battery  
80  
Changing the main battery  
When your main battery has run out of power, plug in the AC  
adaptor.  
If you find that a new battery is needed, contact the location you  
purchased the computer at for more information on replacing the  
battery. Toshiba will not be responsible for any product damage,  
data loss, service or part replacement made necessary by improper  
installation of a new battery.  
If the computer is leaking or its case is cracked, put on protective  
gloves to handle it.  
Taking care of your battery  
The following sections offer tips on how to take care of your battery  
and prolong its life.  
Safety precautions  
Always immediately turn the power off and disconnect the power  
cable/cord plug from the plug socket and stop using the  
computer if you observe any of the following conditions:  
Offensive or unusual oder  
Excessive heat  
Discoloration  
Deformation, cracks, or leaks  
Smoke  
Other unusual events during use, such as abnormal sound  
Do not expose the computer to fire. The battery could explode  
Do not turn on the computer’s power again until an authorized  
Toshiba service provider has checked it for safety. Continued use  
could cause a fire or rupture possibly resulting in serious injury or  
computer failure including but not limited to the loss of data.  
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Mobile Computing  
Disposing of your computer  
81  
Maintaining your battery  
Fully discharging your battery pack will allow better accuracy of  
the battery meter.  
To fully discharge your battery pack:  
Periodically, disconnect the computer from a power source and  
operate it on battery power until the battery pack fully  
discharges.  
Disposing of your computer  
Never attempt to dispose of a computer by burning or by throwing it  
into a fire, and never allow exposure to a heating apparatus (e.g.,  
microwave oven). Heat can cause a computer to explode and/or  
release caustic liquid, both which may possibly cause serious injury.  
Discard this computer in accordance with applicable laws and  
regulations.  
Disposal of this product may be regulated due to environmental  
considerations. For disposal, reuse or recycling information, please  
contact your local government.  
In addition, Toshiba’s recycling initiatives include recycling  
programs, events and consumer promotions. For details, please visit  
Notice regarding CR coin cell batteries, applicable to California,  
U.S.A. only:  
Perchlorate Material - special handling may apply.  
Traveling tips  
The environmental precautions listed in “Selecting a place to work”  
on page 29, also apply while traveling.  
Never leave your computer on a sunny ledge or in a place  
where it could get wet or covered in dust.  
Always travel with the computer in a carrying case. Toshiba  
offers a choice of carrying cases for the computer. They all  
provide plenty of extra space for manuals, power cords, and  
compact discs. Contact your authorized Toshiba representative  
for more information or visit Toshiba’s Web site at  
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Traveling tips  
82  
TECHNICAL NOTE: When traveling by air, you may be required to  
pass your computer through airport security equipment. The X-ray  
equipment will not harm your computer.  
NOTE  
Before using your computer aboard an aircraft, make sure the  
Wireless antenna is OFF (Airplane mode is ON).  
NOTE  
To enable or disable wireless communication, use the Fn+F8 key. For  
more information see “TOSHIBA Function Keys” on page 143.  
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Chapter 4  
Exploring Your Computer’s  
Features  
In this chapter, you will explore some of the special features of your  
computer.  
Exploring the Start screen  
The Start screen is the launching pad for everything you can do in  
the Windows® operating system, providing new and easy ways to  
access everything from your favorite apps and Web sites to your  
contacts and other important information.  
When you move your pointer over the upper or lower right corner  
of your screen, a list of Charms will slide out from the right. These  
Charms perform various commands, including basics tasks like  
turning off the power and advanced PC settings.  
You can go to the Start screen by clicking the Start charm, see  
“Charms” on page 84. You can also use the Windows® key ( ) on  
your keyboard or on the LCD screen to go to Start screen. For  
detailed information, please refer to the Windows Help and  
Support.  
By clicking on the Desktop tile from the Start screen, you will find  
the Windows® settings and features you are most familiar with.  
83  
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Exploring Your Computer’s Features  
Exploring the Start screen  
84  
For detailed information on the new Windows 8 functionality, refer  
to the Windows® Help and Support.  
App tiles  
(Sample Image) Windows® Start screen  
Charms  
Use the Windows® Charms to start apps, find documents, set up  
system components, and perform most other computing tasks.  
By swiping in from the right edge (only for touch screen models) or  
pointing the mouse pointer to the upper or lower right corner of  
your screen, you will find a list of charms: Search, Share, Start,  
Devices, and Settings.  
Search—This Charm allows you to search for most anything you  
need to locate on your computer. It can help you find apps,  
documents, photos, and your favorite music.  
Share—This Charm allows you to share music and photos with  
your favorite social Web sites.  
Start—This Charm allows you to view all of the available apps  
downloaded to your system.  
Devices—This Charm allows you to manage your hardware  
devices.  
Settings—This Charm allows you to manage your system settings.  
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85  
Exploring the desktop  
Tiles  
Tiles can be accessed and launched from the Start screen.  
Typical Start screen tiles are the Desktop tile and Mail tile, as well  
as tiles representing all other applications downloaded to your  
system.  
Exploring the desktop  
You can use its features to start applications, find documents, set up  
system components, and perform most other computing tasks.  
HINT: The illustrated examples in this guide may appear slightly  
different from the screens displayed by your system. The differences  
are not significant and do not indicate any change in the functionality  
of your system.  
Finding your way around the desktop  
Your computer’s desktop includes several standard features: icons,  
taskbar, Notification area, notifications, and background pattern.  
Notifications  
Icons  
Taskbar  
Notification area  
(Sample Image) Windows® Desktop screen  
Icons  
An icon represents a folder, file, or application that can be quickly  
activated by double-clicking the icon.  
You can create a new desktop icon for any folder, file, or  
application by dragging the element’s icon from its location in a  
window to the desktop area.  
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Exploring Your Computer’s Features  
Exploring the desktop  
86  
You may see various icons displayed on your system desktop, for  
example:  
Recycle Bin—Holds files you have deleted. You may be able to  
retrieve these files until you empty the Recycle Bin.  
TECHNICAL NOTE: If you delete a large number of files or very  
large files from the internal storage drive, there may be  
insufficient space available in the Recycle Bin to hold these files.  
In this case, Windows® will prompt you to either permanently  
delete the file(s) or cancel the deletion.  
If you delete a file (of any size) from an external media or flash  
media, it does not go into the Recycle Bin. The file is  
permanently deleted.  
Permanently deleted files cannot be recovered from the Recycle  
Bin.  
For more information on the Recycle Bin, see Windows® online  
Help.  
NOTE  
If you place the pointer over an icon, a popup description of the file  
contents appears.  
Your desktop may contain other icons depending on your  
configuration. See Windows® online Help for more specific  
information on each icon and how to use it.  
Taskbar  
Each time you open an application, a button associated with that  
application appears on the taskbar. With some applications, a button  
appears on the taskbar for each document or window you open. You  
can use these buttons to quickly switch between the applications or  
windows.  
To make an application or window the currently active one, click  
the associated taskbar button.  
Notification area  
The Notification area displays icons of tasks or applications that run  
continuously in the background and displays notifications. To learn  
more about each task, position the pointer over the icon for a few  
moments and a short description of the task appears.  
Typical tasks in the Notification area are Current time, Power usage  
mode, network connectivity status, and speaker volume.  
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Exploring Your Computer’s Features  
87  
Windows® Store  
To activate a specific task, click the appropriate Notification area  
icon.  
Notifications  
There are many types of notifications you can employ to help you  
with the many tasks you perform every day.  
User experience notifications can be set for toast, tile, badge, and  
raw notifications.  
Toast notifications—Designed for time-sensitive delivery of  
personalized content, such as an instant message from a friend.  
Tile notifications—Used by applications that are not currently  
running with an at-a-glance characteristic, giving you a quick  
preview of the subject line of your latest email or the current  
weather conditions.  
Badge notifications—A specialized type of tile notification (shown  
on the Start screen tile) using glyphs to indicate the number of  
applications that have updates available or the status of a running  
application.  
Raw notifications—These run a background task on behalf of an  
application while that application is not running in order to make  
available the latest content, such as an online newspaper.  
Windows® Store  
Although many applications will be pre-installed or built-in to your  
computer, you will also have the ability to download many other  
applications with the click of your mouse.  
In the Windows® Store you can search for and browse thousands of  
apps, all grouped into easy to find categories.  
Setting up for communications  
To connect to the Internet, you need:  
A browser or communications application  
An Internet Service Provider (ISP) or online service if you plan  
to use the Internet  
A way to connect to the ISP (for example Wi-Fi®, LAN,  
broadband connection, etc.)  
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Exploring Your Computer’s Features  
Setting up for communications  
88  
Using Wireless LAN connectivity  
NOTE  
Wireless connectivity and some features may require you to  
purchase additional software, external hardware or services.  
Availability of public wireless LAN access points may be limited.  
Your system comes with an optional wireless LAN module. This is  
a technology that expands wireless communication beyond  
networking equipment, and can connect many different kinds of  
electronic devices without the need for cables.  
For information on how to set up a wireless connection, refer to  
your wireless networking device documentation or your network  
administrator.  
NOTE  
more information see “TOSHIBA Function Keys” on page 143.  
NOTE  
When the Wireless antenna is ON, the wireless indicator light will  
be lit.  
For help with common Wi-Fi® networking problems, see “Wireless  
networking problems” on page 132.  
Connecting your computer to a network  
You can connect your computer to a network to increase its  
capabilities and functionality using one of its communication ports.  
Accessing a network  
To access a network, connect an Ethernet cable to the Network port  
(RJ45) on your computer. For specific information about  
connecting to the network, consult your network administrator.  
Many hotels, airports, and offices offer Wi-Fi® access.  
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Exploring Your Computer’s Features  
89  
Exploring audio features  
Exploring audio features  
You can use your computer to record sounds using the computer’s  
internal microphone (available on certain models) or an optional  
external microphone. You can listen to sound files or audio CDs  
using the built-in speakers, headphones, or external speakers.  
Recording sounds  
You may record sounds using the computer’s internal microphone  
or by connecting an optional external microphone.  
Using a microphone  
1
If you want to use an external microphone, connect it to the  
computer.  
2
From the Start screen begin typing Sound Recorder and click  
your selection, or if you are in the Desktop, move your pointer  
over the upper or lower right corner of the screen. When the  
Windows® Charms appear click the Search ( ) Charm and, in  
the Search field, type Sound Recorder.  
Start Recording/Stop Recording button  
(Sample Image) Sound Recorder screen  
3
4
5
Click the Start Recording button.  
Speak normally into the microphone.  
When you have finished recording, click the Stop Recording  
button.  
The Save As dialog box appears.  
6
To save the file, type a file name, and then click Save.  
Using external speakers or headphones  
Your computer is equipped with a full stereo sound system with  
internal speakers. Instead of using the internal speakers, you can  
connect headphones or a pair of external stereo speakers.  
Before putting on headphones to listen, turn the volume down. Do  
not set the volume too high when using headphones. Continuous  
exposure to loud sound can harm your hearing.  
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Exploring Your Computer’s Features  
Using the Web Camera  
90  
TECHNICAL NOTE: When using amplified speakers, use speakers  
that require an external power source. Other types of speakers will be  
inadequate to produce sound from the computer.  
To play back sound files through external speakers or headphones:  
1
2
Locate the headphone jack on the computer.  
Using any necessary adapters, plug the cable from the  
headphones or external speakers into the headphone jack.  
The headphone jack requires a 16-ohm stereo mini connector.  
To adjust the volume:  
For external speakers, use the volume controls on each speaker.  
For headphones, use the computer’s volume control.  
Using the Web Camera  
(Available on certain models.)  
Your computer may come with a built-in Web Camera. With this  
Web Camera you can do the following:  
Take pictures and record videos with your computer  
Chat with others and have them see you while using instant  
messaging (IM) applications  
Have video conference calls  
NOTE  
To email, instant message or video conference, you must be  
connected to the Internet.  
Depending on your computer model, the process of sending email,  
taking pictures or recording video messages may vary.  
To access the Web Camera, on the Start screen click the Camera  
tile. The Web Camera indicator light glows when the Web Camera  
is active.  
NOTE  
When the Web Camera is not active, the indicator light is off.  
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Exploring Your Computer’s Features  
Using the Memory card reader  
91  
Using the Memory card reader  
(Available on certain models.)  
The Memory card reader supports the use of Secure Digital™  
(SD™), Mini SD™, Micro SD™, SDHC, SDXC, or  
MultiMediaCard® (MMC®) media. These media can be used with a  
variety of digital products: digital music players, cell-ular phones,  
PDAs, digital cameras, digital video camcorders, etc.  
To use a micro or mini SD™ Card, an SD™ adapter is required.  
The Memory card reader may also support other types of media.  
NOTE  
Do not use the Copy Disk function for this type of media. To copy  
data from one media to another, use the drag-and-drop feature of the  
Windows® operating system.  
Inserting memory media  
NOTE  
To locate your memory card reader, please refer to your Quick Start  
document.  
The following instructions apply to all types of supported media  
devices.  
1
2
Turn the media so that the contacts (metal areas) are face down.  
Push the media into the adapter until it locks in place.  
(Sample Illustration) Inserting memory media  
When inserting memory media, do not touch the metal contacts. You  
could expose the storage area to static electricity, which can destroy data.  
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Exploring Your Computer’s Features  
Using the Memory card reader  
92  
Removing memory media  
1
If you are not currently on the Desktop, choose the Desktop tile  
on the Start screen, otherwise skip to step 2.  
2
Prepare the card for removal by clicking on the Show hidden  
icons button ( ), if necessary, in the Notification area and  
then selecting the Safely Remove Hardware and Eject  
Media icon.  
3
Highlight, and then click the item you would like to eject.  
If the system is unable to prepare the media for safe removal, a  
message will tell you to try again later. If the media can be  
removed now, the system displays Safe to Remove Hardware.  
If the computer has a spring-loaded adapter slot, see step 4;  
otherwise, skip to step 5.  
4
5
Gently press the card inward to release it.  
The card pops out slightly.  
Grasp the card and pull it straight out.  
Sample Illustration) Removing memory media  
Do not remove memory media while data is being written or read.  
Even when the Windows® message “copying...” disappears, writing  
to the media might still be in progress and your data could be  
destroyed.  
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Chapter 5  
Utilities  
Your computer includes several utilities designed to help you to  
reconfigure your system to best meet your individual needs.  
Together, these allow you to ascertain certain system details, set  
additional options, or change default options. These utilities are  
described in this chapter.  
NOTE  
sample images are applicable only if the related utility is available on  
your system.  
Desktop Assist  
eco Utility®  
Supervisor password  
User password  
System Settings  
Sleep and Charge  
Function Key  
Cooling Performance Diagnostic Tool  
PC Diagnostic Tool  
PC Health Monitor  
93  
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Utilities  
Desktop Assist  
94  
Recovery Media Creator  
Service Station  
Trusted Platform Module (TPM)  
TOSHIBA Application Installer  
Fingerprint Utility  
Desktop Assist  
The Desktop Assist provides quick access to computer functions  
and allows you to customize a range of computer settings.  
To access Desktop Assist from the Start screen begin typing  
Desktop Assist, or while in the Desktop screen double-click the  
Desktop Assist icon.  
The Desktop Assist window appears.  
(Sample Image) Desktop Assist window  
The Desktop Assist offers several options:  
Media & Entertainment  
Tools & Utilities  
Support & Recovery  
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Utilities  
Desktop Assist  
95  
Media & Entertainment  
(Sample Image) Desktop Assist window – Media & Entertainment tab  
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Utilities  
Desktop Assist  
96  
Tools & Utilities  
The features that may be available in this category are:  
eco Utility®  
Fingerprint Utility  
Supervisor password  
System Settings  
Function Key  
User password  
(Sample Image) Desktop Assist window – Tools & Utilities tab  
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Utilities  
97  
Support & Recovery  
The features that may be available in this category are:  
Cooling Performance Diagnostic Tool  
PC Diagnostic Tool  
PC Health Monitor  
Recovery Media Creator  
Service Station  
TOSHIBA Application Installer  
User’s Guide  
(Sample Image) Desktop Assist window – Support & Recovery tab  
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Utilities  
eco Utility®  
98  
eco Utility®  
The eco Utility® monitors your power savings from using the eco  
power plan by tracking real-time power consumption and  
accumulated savings over time.  
To access the eco Utility®:  
1
From the Start screen begin typing eco Utility, or while in the  
Desktop screen double-click the Desktop Assist icon.  
2
3
Click Tools & Utilities.  
Click eco Utility.  
The eco Utility® window appears.  
(Sample Image) eco Utility® window  
4
To activate the eco power plan, select eco Mode on the left  
side.  
5
6
Click the eco Mode button.  
Click Close.  
For more information on the eco power plan and utility, click the  
Help button at the bottom of the window.  
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Utilities  
Setting passwords  
99  
Setting passwords  
Setting a password lets you walk away from your computer while  
providing additional protection for your files. When you set a  
password, you must enter the password before you can work on  
your computer again.  
TOSHIBA supports different types of passwords on your computer:  
A supervisor password—Prohibits unauthorized users from  
accessing certain functions within System Settings. This is  
useful if more than one person uses the computer.  
A user password—Prevents unauthorized users from starting  
the computer.  
When setting up passwords, keep the following in mind:  
The supervisor password must be set before the user password,  
or the user password must be deleted and then re-entered after  
the supervisor password is set.  
The user password can be set up under the supervisor  
password.  
Using a supervisor password  
A supervisor password prevents other users from changing  
hardware configuration options.  
Setting a supervisor password  
If you choose to set a supervisor or user password, TOSHIBA  
strongly recommends that you save your password in a location  
where you can later access it should you not remember it.  
TOSHIBA is not responsible for any losses that may occur to you, your  
organization or others as a result of the inability to access your  
computer.  
To set a supervisor password:  
1
To access Supervisor Password from the Start screen begin  
typing Supervisor Password, or while in the Desktop screen  
double-click the Desktop Assist icon.  
2
3
Click Tools & Utilities.  
Click Supervisor Password.  
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Utilities  
Setting passwords  
100  
(Sample Image) Supervisor Password tab  
4
5
6
Click Set.  
Enter your password, and then enter it again to verify.  
Click Set.  
NOTE  
Under User Policy, this option may or may not ask for password  
verification.  
7
8
9
Click OK to save your password as a text file.  
Click Save.  
Click OK  
Deleting a supervisor password  
To delete a supervisor password:  
1
To access Supervisor Password from the Start screen begin  
typing Supervisor Password, or while in the Desktop screen  
double-click the Desktop Assist icon.  
2
3
Click Tools & Utilities.  
Click the Supervisor Password icon.  
A pop-up screen appears asking for a password.  
Enter your password.  
4
5
Click Delete.  
An authority verification pop-up screen appears.  
Click Delete.  
6
7
8
Enter the password, and then click Verify.  
Click OK to exit.  
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Utilities  
Setting passwords  
101  
Using a user password  
A user password provides power-on password protection.  
Setting a user password  
If you choose to set a supervisor or user password, TOSHIBA  
strongly recommends that you save your password in a location  
where you can later access it should you not remember it.  
TOSHIBA is not responsible for any losses that may occur to you, your  
organization or others as a result of the inability to access your  
computer.  
To register a password for the power-on password functions:  
1
To access User Password from the Start screen begin typing  
User Password, or while in the Desktop screen double-click  
the Desktop Assist icon.  
2
3
4
5
6
7
8
9
Click Tools & Utilities.  
Click the User Password icon.  
Click Set.  
Enter your password, and then enter it again to verify.  
Click Set.  
Click OK to save your password as a text file.  
Click Save.  
Click OK.  
Deleting a user password  
To cancel the power-on password function:  
1
To access User Password from the Start screen begin typing  
User Password, or while in the Desktop screen double-click  
the Desktop Assist icon.  
2
3
Click Tools & Utilities.  
Click the User Password icon.  
A pop-up screen appears asking for a password.  
Enter your password  
4
5
Click Delete.  
An authority verification pop-up screen appears.  
Click Delete.  
6
7
8
Enter the password, and then click Verify.  
Click OK to exit.  
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Utilities  
System Settings  
102  
System Settings  
System Settings is the TOSHIBA configuration management tool  
available through the Windows® operating system. To access it:  
1
From the Start screen begin typing System Settings, or while  
in the Desktop screen double-click the Desktop Assist icon.  
2
3
Click Tools & Utilities.  
Click System Settings.  
The System Settings screen appears.  
(Sample Image) System Settings screen – General tab options  
NOTE  
Some of the tabs listed below may not be available on some  
machines.  
The System Settings screen may have the following tabs:  
General—Allows you to view the current BIOS version or  
Sleep and Charge—Allows you to set advanced features for  
sleep mode, hibernate mode, and shutdown state (see “Sleep  
and Charge” on page 104).  
Button Setting—Allows you to customize the function  
buttons, such as updating and assigning other applications to  
the function buttons. Also allows you to make changes to the  
Function keys settings (notifications) (see “TOSHIBA  
Function Keys” on page 143).  
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Utilities  
Display—Allows you to select the internal LCD and/or  
external monitor to be used when the computer boots up.  
NOTE  
When the computer restarts, it remembers the last configuration. If  
data does not appear on the display you are using after starting in  
Sleep mode, press the ( ) + P keys to toggle the display. For more  
information, see “Directing the display output when you turn on the  
computer” on page 61.  
CPU—Allows you to set conditions for the CPU  
Dynamically Switchable—This mode is the default setting for  
your computer, and automatically changes the processing  
frequency and decreases voltage depending on the power  
source:  
AC Power—If your computer is connected to the AC  
adaptor, the CPU frequency mode is set to high for faster  
processing  
Battery Power—If your computer is running on battery  
power, the CPU frequency mode is set to low for slower  
processing. Switching the CPU to low allows you to  
conserve power and extend the operating time of your  
battery.  
Always High—Sets the CPU speed to high when using either  
the battery or the AC adaptor  
Always Low—Sets the CPU speed to low when using either  
the battery or the AC adaptor  
Boot—Allows you to modify the boot settings  
Boot Priority Options—Allows you to configure the boot  
priority for your computer  
Panel open/Power on—Enable this option to boot up the  
computer automatically when the display lid is opened  
Keyboard—Allows you to enable or disable the Wake-up on  
Keyboard function  
USB—Allows you to set conditions for USB, including Legacy  
USB Support, Internal USB 3.0 Controller, and System ON  
CDP Charge Mode  
SATA—Allows you to set conditions for SATA, including the  
eSATA port and SATA interface settings  
LAN—Allows you to set conditions for LAN, including Wake-  
up on LAN, and Built-in LAN  
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Utilities  
Sleep and Charge  
104  
Advanced Settings—Allows you to set conditions for  
advanced devices and functions, including Core Multi-  
Processing, Web Camera, SD Host Controller, Intel Turbo  
Boost, Memory Performance Mode, and Critical Battery  
Wake-up  
Sleep and Charge  
This utility displays whether the “USB Sleep and Charge function”  
is enabled or disabled and shows the position of the USB port that  
supports the “USB Sleep and Charge function.”  
1
While in the Desktop screen double-click the Desktop Assist  
icon.  
2
3
4
Click Tools & Utilities.  
Click System Settings.  
Click Sleep and Charge.  
USB Sleep and Charge  
Your computer can supply USB bus power (DC 5V) to the USB  
port even when the computer is in Sleep mode, Hibernation mode  
or shutdown state (powered off).  
This function can only be used for the port that supports the USB  
Sleep and Charge function (hereinafter called “compatible port”).  
Compatible ports are USB ports that have the ( ) symbol icon.  
You can use the “USB Sleep and Charge function” to charge certain  
USB compatible external devices such as mobile phones or portable  
digital music players. However, the “USB Sleep and Charge  
function” may not work with certain external devices even if they  
are compliant with the USB specification. In those cases, power on  
the computer to charge the device.  
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Utilities  
Sleep and Charge  
105  
NOTE  
When “USB Sleep and Charge function” is set to Enabled, USB  
bus power (DC 5V) will be supplied to the compatible port even  
when the power of the computer is turned OFF.  
USB bus power (DC 5V) is similarly supplied to the external  
devices which are connected to the compatible ports. However,  
some external devices cannot be charged solely by supplying  
USB bus power (DC 5V).  
As for the specifications of the external devices, please contact  
the device manufacturer or check the specifications of the  
external devices thoroughly before use.  
If USB Sleep and Charge is enabled, the computer’s battery will  
discharge during hibernation or when the computer is turned off.  
It is recommended that you connect the AC adaptor to the  
computer when enabling the USB Sleep and Charge function.  
Using the “USB Sleep and Charge function” to charge external  
devices will take longer than charging the devices with their own  
chargers.  
If an external device is connected to the compatible port when  
the AC adaptor is not connected to the computer, the battery of  
the computer will be depleted even when the power of the  
computer is turned OFF. As such, we recommend that you  
connect the AC adaptor to the computer when using the “USB  
Sleep and Charge function.”  
External devices connected to the USB bus power (DC 5V)  
function that interfaces with the power ON/OFF of the computer  
may always be in an operational state.  
When there is a current overflow of the external device connected  
to the compatible port, USB bus power (DC 5V) supply may be  
stopped for safety reasons.  
When “USB Sleep and Charge function” is set to Enabled, the  
“USB Wakeup function” does not work for compatible port.  
In that case, if there is a USB port that does not have the USB  
Sleep and Charge function-compatible icon ( ), attach the  
mouse or keyboard to it.  
The “USB Wakeup function” will now work, but the “USB Sleep  
and Charge function” will be disabled.  
Metal paper clips or hair pins/clips will generate heat if they come  
into contact with USB ports. Do not allow USB ports to come into  
contact with metal products, for example when carrying the computer  
in your bag.  
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Utilities  
Sleep and Charge  
106  
Enabling/Disabling USB Sleep and Charge  
This utility can be used to enable or disable the USB Sleep and  
Charge function. To enable this function, select Enable. To disable  
this function, toggle the Enable button to the Disabled position.  
You can also control whether charging takes place when the  
computer is running on battery power. To do so, select or de-select  
the Enable under Battery Mode check box in the utility.  
If you enable charging when the computer is running on battery  
power, you can specify that charging stops when battery power  
drops below a certain level. Use the slider at the bottom of the  
utility window (beneath the “Lower limit of remaining battery life”  
heading) to specify when charging should stop. For example, if you  
set the slider to 10%, charging will stop when 10% or less of the  
battery power remains.  
Power supply mode settings  
Your computer may provide two different charging modes, to  
support various types of USB devices. If your computer provides  
more than one charging mode, the charging mode you should select  
depends on the USB device you want to charge. For example, Auto  
Mode, which is the default mode, will charge a wide variety of  
digital audio players. If your device does not charge in Auto Mode,  
try using High Current Mode. To select a different charging mode,  
use the Power supply mode drop-down list in the utility.  
(Sample Image) Sleep Utility screen  
NOTE  
With certain external devices, the USB Sleep and Charge function  
may not work no matter which charging mode you select. In those  
cases, disable USB Sleep and Charge in the utility and turn the  
computer on to charge the device, or use a different charging device.  
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Utilities  
Function Key  
107  
Function Key  
TOSHIBA Function Key enables functions that are activated when  
pressing specific keys or specific keys in combination with Fn.  
Some functions show the toast notification at the edge of the screen.  
These settings turn on/off notifications.  
(Sample Image) Function Key  
NOTE  
The Function options are disabled by default.  
Available options are:  
Power Plan  
Touch Pad  
Cursor Overlay  
Numeric Overlay  
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Utilities  
108  
Cooling Performance Diagnostic Tool  
Cooling Performance Diagnostic Tool  
The Cooling Performance Diagnostic Tool is a utility that checks  
the cooling performance of the system to ensure the cooling fans  
are operating properly.  
To use the Cooling Performance Diagnostic Tool:  
1
From the Start screen, begin typing Cooling Performance  
Diagnostic Tool, or while in the Desktop screen double-click  
the Desktop Assist icon.  
2
3
Click Support & Recovery.  
Click Cooling Performance Diagnostic Tool.  
The Cooling Performance Diagnostic Tool window appears.  
(Sample Image) Cooling Performance Diagnostic Tool window  
Click Diagnosis.  
4
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Utilities  
PC Diagnostic Tool  
109  
PC Diagnostic Tool  
This utility can help diagnose problems with devices in your  
computer. Refer to the online Help documentation within the  
application for additional help.  
NOTE  
The PC Diagnostic Tool may show tests for features you do not have.  
This is normal and does not indicate a problem.  
To use the PC Diagnostic Tool:  
1
To access PC Diagnostic Tool from the Start screen begin  
typing PC Diagnostic Tool, or while in the Desktop screen  
double-click the Desktop Assist icon.  
2
3
Click Support & Recovery.  
Click PC Diagnostic Tool.  
The PC Diagnostic Tool window appears.  
Click the Diagnostic Tool tab.  
4
(Sample Image) PC Diagnostic Tool window  
5
NOTE  
6
Select the device(s) that you would like to test by clicking the  
check box that appears to the left of the device.  
Click the + (plus) and - (minus) symbols to expand and collapse the  
categories.  
Click Start Diagnostics when you are ready to begin the tests.  
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Utilities  
PC Health Monitor  
110  
PC Health Monitor  
(Available on certain models.)  
The PC Health Monitor software program monitors computer  
system functions such as power consumption, the cooling system  
and the 3D Accelerometer (available on certain models). It alerts  
users to specific system conditions via pop-up messages. It also  
tracks the usage of the computer and related devices and logs  
service-relevant information on the computer's internal storage  
drive.  
The collected information includes device operation time and  
number of actuations or status changes (e.g.: number of power  
button and Fn key combination uses, and AC adaptor, battery, LCD,  
fan, HDD, sound volume, wireless communication switch, docking  
and USB information), date of initial system use, and also computer  
and device usage (e.g.: power settings, battery temperature and  
recharging, CPU, memory, and temperatures for various devices).  
The collected information is not limited to the examples specified  
here. The stored data uses a very small portion of the total hard disk  
capacity (approximately 3 MB or less per year).  
This information is used to identify and provide a notification of  
system conditions that may affect the performance of your  
TOSHIBA computer. It may also be used to help diagnose problems  
should the computer require service by TOSHIBA or TOSHIBA's  
authorized service providers. Additionally, TOSHIBA may use this  
information for quality assurance analysis.  
Subject to the use restrictions above, the data logged on the internal  
storage drive may be transferred to entities located outside of your  
country or region of residence (e.g., European Union). Those  
countries may or may not have the same data protection laws or  
data protection levels as required by your home country or region.  
You may disable the PC Health Monitor at any time by uninstalling  
the software via the Windows® Control Panel. Doing so will  
automatically delete all collected information from the internal  
storage drive.  
The PC Health Monitor software does not extend or modify  
TOSHIBA's obligations under its standard limited warranty in any  
way. TOSHIBA's standard limited warranty terms and limitations  
apply.  
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Utilities  
Recovery Media Creator  
Recovery Media Creator  
The Recovery Media Creator utility enables you to create recovery  
media that can be used to return your system to its out-of-box state,  
if necessary. For detailed information on using the utility to create  
recovery media, see “Creating recovery media” on page 46.  
Service Station  
The Service Station helps you keep your new computer running at  
its best by notifying you when updated software, firmware,  
documentation or other information is available for your computer.  
The Service Station will alert you when updates are available, and  
you can then choose to install the updates if you wish.  
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Utilities  
112  
Trusted Platform Module (TPM)  
Trusted Platform Module (TPM)  
NOTE  
This section only applies to systems with TPM.  
Your TOSHIBA computer includes the TPM (Trusted Platform  
Module), which is a security encryption device for your system’s  
internal storage drive. TPM is already included on your system, but  
needs to be installed and enabled using the following procedures.  
To install TPM:  
1
From the Start screen begin typing Application Installer, or  
while in the Desktop screen double-click the Desktop Assist  
icon.  
2
3
Click Support & Recovery.  
Double-click TOSHIBA Application Installer and then click  
Yes.  
4
1
In the TOSHIBA Application Installer window, click Next.  
Select Infineon TPM Software Professional Package, and  
click Install.  
2
3
4
Follow the onscreen instruction.  
Restart the computer.  
Follow the onscreen instruction.  
For further information on how to set up and use this utility, refer to  
the Infineon TPM (Trusted Platform Module) Installation Guide.  
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Utilities  
113  
TOSHIBA Application Installer  
TOSHIBA Application Installer  
The TOSHIBA Application Installer allows you to reinstall the  
drivers and applications that were originally bundled with your  
computer.  
To reinstall drivers and applications:  
1
To access TOSHIBA Application Installer from the Start  
screen begin typing Application Installer, or while in the  
Desktop screen double-click the Desktop Assist icon.  
2
3
Click Support & Recovery.  
Click TOSHIBA Application Installer.  
The TOSHIBA Application Installer window appears.  
Click Next.  
4
(Sample Image) TOSHIBA Application Installer screen  
Click the item you want to install.  
5
(Sample Image) TOSHIBA Application Installer selection screen  
6
Click Install, then follow the on-screen prompts to complete  
the installation process.  
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Utilities  
Fingerprint Utility  
114  
Fingerprint Utility  
(Available on certain models.)  
The fingerprint utility can be used to replace the keyboard-based  
user password authentication system when booting up.  
The fingerprint utility can also be used for user logon. The user’s  
fingerprint is read; if the system recognizes the fingerprint, the user  
is automatically logged on.  
Fingerprint utility limitations  
TOSHIBA does not guarantee that the fingerprint utility technology  
will be completely secure or error-free. TOSHIBA does not  
guarantee that the fingerprint utility will accurately screen out  
unauthorized users at all times. TOSHIBA is not liable for any  
failure or damage that might arise out of the use of the fingerprint  
software or utility.  
Using the Fingerprint Utility  
To access the Fingerprint Utility:  
1
From the Start screen begin typing Fingerprint Utility, or  
while in the Desktop screen double-click the Desktop Assist  
icon,  
2
3
Click Tools & Utilities.  
Double-click Fingerprint Utility.  
NOTE  
It is recommended that you complete the Fingerprint practice tutorial  
before starting fingerprint enrollment. The Fingerprint practice  
tutorial shows how to achieve the highest quality fingerprint  
samples.  
If you choose to use this utility it is strongly recommended that you  
delete your fingerprint template data before transferring ownership or  
disposing of your computer. Otherwise, personal information and/or  
proprietary information on the internal storage drive may be viewed  
by a third party. For details on how to delete the fingerprint data, see  
your Online help file.  
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Utilities  
Fingerprint Utility  
115  
Fingerprint Logon  
The fingerprint utility enables logon to your computer using  
fingerprints. During user enrollment, fingerprint samples are saved  
and associated with the user’s Windows® user account. When the  
user attempts to log on again, the user’s fingerprint is read and  
compared with the user’s enrolled fingerprints; if the fingerprint is  
recognized, user logon is completed.  
The Fast User Switching feature of the Windows® operating system  
is also supported. If user A is logged on and the fingerprint utility  
verifies the fingerprint of user B (who is already enrolled), the  
utility recognizes the fingerprint and switches the users.  
If your system supports power-on security, existing fingerprint  
samples can be used also for power-on authentication.  
Care and maintenance of your fingerprint reader  
Failure to follow these guidelines and/or procedures might result in  
damage to the reader or cause reader failure, finger recognition  
problems, or lower finger recognition success rate.  
Do not scratch or poke the reader with your nails or any hard or  
sharp objects.  
Do not press the reader with too much pressure.  
Do not touch the reader with a wet finger or any wet objects.  
Keep reader surface dry and free of water vapor.  
Do not touch the reader with a soiled finger. Minute foreign  
particles on a soiled or dirty finger may scratch the reader.  
Do not paste stickers or write on the reader.  
Do not touch the reader with a finger or any object with  
built-up static electricity.  
Observe the following before you swipe your finger on the reader,  
whether for fingerprint enrollment/registration or recognition.  
Wash and dry your hands thoroughly.  
Remove static electricity from your fingers by touching any  
metal surface. Static electricity is a common cause of reader  
failures, especially during dry seasons such as winter.  
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Utilities  
Fingerprint Utility  
116  
Clean the reader with a lint-free cloth. Do not use detergent to  
clean the reader.  
Avoid the following finger conditions for enrollment or  
recognition as they may result in fingerprint enrollment errors  
or a drop in the fingerprint recognition success rate.  
Soaked or swollen finger (e.g., after taking bath)  
Injured finger  
Wet finger  
Soiled or oily finger  
Extremely dry skin condition on finger  
Observe the following to improve the fingerprint recognition  
success rate.  
Enroll two or more fingers.  
Enroll additional fingers if recognition failure occurs often  
using enrolled fingers.  
Check your finger condition. Changed conditions, such as  
injured, rough, extremely dry, wet, soiled, dirty, oily, soaked or  
swollen fingers, may lower the recognition success rate. Also if  
the fingerprint is worn down or the finger becomes thinner or  
fatter, the recognition success rate may be lowered.  
The fingerprint for each finger is different and unique. Please  
ensure that only the registered or enrolled fingerprint or  
fingerprints are used for identification.  
Check sliding position (see illustration below).  
(Sample Illustration) Aligning the finger on the reader  
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Utilities  
Fingerprint Utility  
117  
Fingerprint reader limitations  
The fingerprint reader compares and analyzes the unique  
characteristics in a fingerprint. However, there may be  
instances where certain users are unable to register their  
fingerprints due to insufficient unique characteristics in their  
fingerprints.  
A warning message will be displayed when recognition is  
abnormal or recognition is not successful within a fixed  
duration.  
The recognition success rate may differ from user to user.  
TOSHIBA does not guarantee that this fingerprint recognition  
technology will be error-free.  
TOSHIBA does not guarantee that the fingerprint reader will  
recognize the enrolled user or accurately screen out unauthorized  
users at all times. TOSHIBA is not liable for any failure or damage  
that might arise out of the use of this fingerprint recognition  
software or utility.  
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Chapter 6  
If Something Goes Wrong  
Some problems you may encounter when using your computer are  
relatively easy to identify and solve. Others may require help from  
your network administrator or the manufacturer of the software  
application.  
This chapter aims to help you solve many problems by yourself. It  
covers the problems you are most likely to encounter.  
If all else fails, contact Toshiba. You will find information on  
Toshiba’s support services at the end of this chapter.  
Problems that are easy to fix  
Your application stops responding.  
If you are working with an application that suddenly freezes all  
operations, chances are the application has stopped responding.  
You can exit the failed application without shutting down the  
operating system or closing other applications.  
To close an application that has stopped responding:  
1
Press Ctrl, Alt, and Del simultaneously (once).  
The Windows® Security Menu appears.  
Click the Task Manager tab.  
2
If an application has stopped responding, the words “not  
responding” appear beside its name in the list.  
118  
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If Something Goes Wrong  
Problems when you turn on the computer  
119  
3
4
Select the application you want to close, then click End Task.  
Closing the failed application should allow you to continue  
working. If it does not, continue with the next step.  
Close the remaining applications one by one by selecting the  
application name, then End Task.  
Closing all applications should allow you to continue working.  
If it does not, power off your computer and then restart it.  
Problems when you turn on the computer  
These problems may occur when you turn on the power.  
The computer will not start.  
Make sure you attached the AC adaptor and power cord/cable  
properly.  
Press and hold the power button for at least 10 seconds.  
If you are using the AC adaptor, check that the wall outlet is  
working by plugging in another device, such as a lamp.  
Verify that the computer is on by looking at the ON/OFF indicator.  
If the indicator is glowing, the computer is on. Also, try turning the  
computer off and then on.  
If you are using an AC adaptor, verify that the computer is receiving  
power from the external power source by looking at the AC power  
light. If the indicator is glowing, the computer is connected to a live  
external power source.  
The computer starts but when you press a key nothing  
happens.  
Verify that the active application accepts text input. Try clicking  
your mouse on an area where you can type text and try typing  
again.  
Your computer may be in Sleep mode and have a software or  
resource conflict. When this happens turning the power on returns  
you to the problem instead of restarting the system. To clear the  
condition, press Ctrl, Alt, and Del simultaneously. Then shut down the  
computer via software, or follow the steps if your application stops  
responding (see “Problems that are easy to fix” on page 118).  
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If Something Goes Wrong  
Problems when you turn on the computer  
120  
The computer displays the WARNING RESUME FAILURE/Windows Error  
Recovery – Windows did not shut down successfully message.  
To continue, select Start Windows normally. This can happen if  
the computer was put into Sleep mode and the battery has  
discharged. If you performed a shutdown before this message was  
displayed, an application or driver may have prevented Windows®  
from shutting down.  
Data stored in the computer’s memory has been lost. Data stored in  
the computer’s internal storage drive may not be affected.  
Always save your data even when you are using Sleep mode. If  
your battery fully discharges, information that has not been saved  
will be lost. Your computer can be configured to warn you when the  
battery is running low see “What to do when the main battery runs  
low” on page 76.  
If you are running on battery power, it is recommended that you do  
not leave the computer in Sleep mode for long periods of time.  
To charge the battery, leave the computer plugged into a live wall  
outlet for several hours. For more information see “Changing the  
main battery” on page 80.  
The AC power light is blinking.  
If the AC power light is blinking, try the following steps:  
1
2
Connect the AC adaptor to a different power outlet, preferably  
in a different room. If the computer starts normally, there may  
be a problem with the AC outlet itself, or the voltage level  
available from it.  
Verify that the AC adaptor is the correct unit for your computer  
model. The computer may not be able to start from an AC  
adaptor that is rated for less current (amperage) than the  
computer requires, even if the rated voltage is correct, and the  
plug fits correctly in the DC-IN socket. The labels on the  
bottom of the computer and the AC adaptor show the  
specifications for voltage ("V") and current ("A") for each  
device. The voltage level must match exactly. The amperage  
rating of the AC adaptor must be equal to or greater than that  
required by the computer.  
The battery light is blinking when the computer is on.  
If the battery light is blinking when the computer is on, this  
indicates a power mismatch. Do the following:  
1
Check the OUTPUT specifications on the AC adaptor  
(for example, DC 19V – 3.95A)  
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If Something Goes Wrong  
121  
The Windows® operating system is not working  
2
3
Check the INPUT specifications on the bottom of the  
computer.  
The output specifications of the AC adaptor must match the  
input specifications of the computer.  
If the specifications do not match, locate and use the AC  
adaptor that shipped with your computer. If the specifications  
do match, contact Toshiba. See “Contacting Toshiba” on  
page 141.  
The Windows® operating system is not working  
Once you are familiar with your computer and used to the way the  
operating system responds to your work routine, you can easily  
detect if the operating system is not working correctly. For  
example:  
The operating system fails to start after the initial startup  
appears.  
The operating system takes a long time to start.  
The operating system responds differently from the normal  
routine.  
The screen does not look right.  
Unless a hardware device has failed, problems usually occur when  
you change the system in some way such as installing a new  
application or adding a device.  
If you experience any of these problems, use the options in the  
Startup menu to fix the problem.  
Using Startup options to fix problems  
If the operating system fails to start properly, you may need to  
troubleshoot the Operating System and/or its settings. There are  
several options to choose from depending on the severity of the  
problem and your level of expertise with computers.  
If Windows® fails to start properly twice, the Windows® Boot menu  
will launch. To enter the Boot menu manually:  
1
2
3
4
Press Ctrl, Alt, and Del simultaneously (once).  
Press the Power button in the lower right corner of your screen.  
Click the Restart option from the menu.  
Click Troubleshoot from the menu.  
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If Something Goes Wrong  
122  
The Windows® operating system is not working  
You now have several options:  
Refresh your computer  
Your files and personalization settings won't change  
Your computer settings will be changed back to their defaults  
Your Apps from the Windows® Store are retained  
Apps you installed from discs or Web sites are removed  
A list of removed apps is saved to your desktop  
For more information, see “Refresh your PC (with user’s data)” on  
page 49.  
Reset your computer  
All of your personal files and apps are removed  
Your computer settings are changed back to their defaults  
For more information, see “Reset your PC” on page 52.  
Advanced options  
Clicking this option presents you with another set of options:  
System Restore  
System Restore allows you to use a Restore point to return the  
computer to a state at which it was performing properly.  
Restore points are created:  
When new hardware or software is installed  
Manually by the user  
System Image Recovery  
Windows® will “Recover” the Operating system using a specific  
image provided by the user.  
Automatic Repair  
This feature automates the repair process. The Operating System  
will automatically look for problems and repair them if possible.  
Command Prompt  
The command prompt is a very powerful tool for advanced users.  
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If Something Goes Wrong  
123  
The Windows® operating system is not working  
Startup Settings  
In previous Operating Systems the majority of the options found on  
this menu were available by pressing the F8 key during the  
Windows® boot process:  
Enable low resolution video mode  
Restarts Windows® using your current video driver at low  
resolution. This allows you to reset your display settings in the  
event they have been improperly set.  
Enable debugging mode  
Starts Windows® in an advanced troubleshooting mode  
Enable boot logging  
Creates a file that lists all the drivers that are installed during  
startup  
Enable Safe Mode  
Starts Windows® with a minimal set of drivers and services. If  
the computer starts and runs in Safe Mode, you will know the  
Operating System is most likely working properly and that you  
should look to third-party applications or drivers for the source  
of your problem.  
Disable driver signature enforcement  
Allows drivers containing improper signatures to be installed  
Disable early-launch anti-malware protection  
Allows drivers to initialize without being measured by the  
Anti-malware driver  
Disable automatic restart on system failure  
Prevents Windows® from automatically restarting if an error causes  
it to fail. Choose this option only if Windows® is stuck in a loop  
where it fails, attempts to restart, and fails again repeatedly.  
Internet problems  
My Internet connection is very slow.  
Many factors contribute to the speed with which you can surf the  
Internet. They include: network speed, network conditions, time of  
day (when everyone else is surfing, your access can be slow) and  
popularity of the sites you are trying to access. If accessing a  
particular site is very slow, try later.  
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If Something Goes Wrong  
Fixing a problem with Device Manager  
124  
My browser cannot find the URL address I typed in.  
Make sure you separated the domain names of the address with the  
forward slash (/). Check the spelling of each name and the syntax of  
the address carefully. A single incorrect letter or missed character  
will make it impossible for your browser to locate the site.  
My browser cannot find a site I bookmarked.  
The World Wide Web is constantly changing. A site you  
bookmarked yesterday may not be available today or its server may  
be down for temporary repair. Try again later.  
The Windows® operating system can help you  
If the operating system has started properly but you still have a  
problem using your computer, the online Help can assist you in  
troubleshooting the problem. Getting to the online Help will differ  
depending on which interface you are in:  
Start screen—Type Help and Support  
NOTE  
As soon as you begin typing, the search feature automatically  
begins.  
Desktop—Press the F1 key  
When the “Windows Help and Support” screen appears, do one or  
both of the following:  
In the open search field type the topic you need help with  
and follow the on-screen instructions  
Click one of the options listed in the window and follow  
the instructions  
You can connect to Support Online by going to Toshiba support at  
Fixing a problem with Device Manager  
Device Manager provides a way to check and change the  
configuration of a device.  
Changing the default settings using Device Manager can cause other  
conflicts that make one or more devices unusable. Device Manager  
is a configuration tool for advanced users who understand  
configuration parameters and the ramifications of changing them.  
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If Something Goes Wrong  
125  
Memory problems  
Checking device properties  
Device Manager provides a way to view the properties of a device.  
Properties include the name of the manufacturer, the type of device,  
the drivers installed, and the system resources assigned to the  
device.  
To check a device’s properties:  
1
From the Start screen, type Device.  
The search feature appears.  
2
3
4
Click Settings.  
From the list of device(s), click Device Manger.  
To view the device(s) installed, double-click the device type.  
The operating system displays the device Properties dialog  
box, which provides an array of tabs. They may include:  
The General tab, which provides basic information about  
the device.  
The Resources tab, which lists resources assigned to the  
device. This tab does not appear if the device is not using  
resources.  
The Driver tab, which displays the drivers being used by  
the device. This tab also provides options for updating the  
driver or rolling back the driver in case the new version is  
causing a problem.  
The tabs that appear in the dialog box vary from one device to  
another.  
For more information about Device Manager, refer to Windows®  
online Help.  
Memory problems  
Incorrectly connected or faulty memory modules may cause errors that  
seem to be hardware or even software related.  
Your computer has two memory module slots. Both slots are  
located under the keyboard and should only be accessed by a  
Toshiba authorized service provider.  
TECHNICAL NOTE: You must have at least one memory module  
installed for the computer to work.  
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If Something Goes Wrong  
Power and the batteries  
126  
Power and the batteries  
Your computer receives its power through the AC adaptor and  
power cord/cable or from the system batteries (battery and  
real-time clock (RTC) battery). Power problems are interrelated.  
For example, a faulty AC adaptor or power cord/cable will neither  
power the computer nor recharge the batteries.  
Here are some typical problems and how to solve them:  
The AC power light does not come on when you plug in the  
AC adaptor and power cord/cable.  
Make sure the AC adaptor and power cord/cable are firmly plugged  
into both the wall outlet and the computer.  
If the AC power light still does not come on, check that the wall  
outlet is working properly by plugging in a lamp or other appliance.  
The AC adaptor and power cord/cable work correctly, but the  
battery will not charge.  
The battery does not charge while the computer is consuming full  
power. Try turning off the computer.  
If the battery has completely discharged, it will not begin charging  
immediately. Leave the AC adaptor and power cord/cable  
connected, wait 20 minutes and see if the battery is charging.  
If the battery light is glowing after 20 minutes, let the computer  
continue charging the battery for at least another 20 minutes before  
you turn on the computer.  
If the battery light does not glow after 20 minutes, the battery may  
The battery appears not to power the computer for as long as  
it usually does.  
If you frequently repeat shallow charge and discharge, the battery  
meter may become inaccurate. Let the battery discharge  
completely, then try charging it again.  
Check the power options via your Power Plans (see “Power Plans”  
on page 78). Have you added a device, such as a memory module,  
that takes its power from the battery? Is your software using the  
internal storage drive more? Is the display power set to turn off  
automatically? Was the battery fully charged to begin with? All  
these conditions affect how long the charge lasts.  
After a period of time, the battery will lose its ability to perform at  
maximum capacity and will need to be replaced. This is normal for  
all batteries.  
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If Something Goes Wrong  
127  
Keyboard problems  
For more information on maintaining battery power, see “Changing  
the main battery” on page 80.  
Keyboard problems  
You have connected an external keyboard and the operating  
system displays one or more keyboard error messages.  
You may need to update your keyboard driver. Refer to the  
documentation that came with the keyboard or to the keyboard  
manufacturer's Web site.  
The keyboard you connected may be defective or incompatible with  
the computer. Try using a different make of keyboard.  
Display problems  
Here are some typical display problems and their solutions:  
The screen is blank.  
Display Auto Off may have gone into effect. Press any key to  
activate the screen.  
If you are using the built-in screen, make sure the display priority is  
not set for an external monitor. To do this, press Fn+F5. If this does  
not correct the problem, press Fn+F5 again to return the display  
priority to its previous setting.  
HINT: Pressing the Fn+F5 key combination several times will  
advance through the display options.  
If you are using an external monitor:  
Check that the monitor is turned on.  
Check that the monitor’s power cord/cable is firmly plugged  
into a working power outlet.  
Check that the cable connecting the external monitor to the  
computer is firmly attached.  
Try adjusting the contrast and brightness controls on the  
external monitor.  
Press Fn+F5 to make sure the display priority is not set for the  
built-in screen.  
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If Something Goes Wrong  
Display problems  
128  
The screen does not look correct.  
You can change the display settings by clicking a blank area of the  
desktop with the secondary control button, then clicking  
Personalize. This opens the Personalization window. Choose a  
theme for your desktop background, under Colors, Sounds, and  
Screen Saver, or change the settings for each of these components  
individually. Click Display and then Change display settings to  
choose the screen resolution.  
For more information, see the Windows® online Help.  
A message displays saying that there is a problem with your  
display settings and that the adapter type is incorrect or the  
current settings do not work with your hardware.  
Reduce the size of the color palette to one that is supported by the  
computer’s internal display.  
To change the display properties:  
1
2
3
Right-click in a blank area of the Windows® desktop.  
Click Personalize, and then Display.  
Use the menu on the right hand side of the page to:  
Adjust resolution  
Adjust brightness  
Calibrate color  
Change display settings  
Project to a second screen  
Adjust Clear Type text  
4
Click OK.  
The display mode is set to Simultaneous and the external  
display device does not work.  
Make sure the external monitor is capable of displaying at  
resolutions of 800 x 600 or higher. Devices that do not support this  
resolution will only work in Internal/External mode, and not  
simultaneous mode.  
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If Something Goes Wrong  
Disk or storage drive problems  
129  
Small bright dots appear on your TFT display when you turn  
on your computer.  
Small bright dots may appear on your screen display when you  
turn on your computer. Your display contains an extremely large  
number of thin-film transistors (TFT) and is manufactured using  
high-precision technology. Any small bright dots that may appear  
on your display are an intrinsic characteristic of the TFT  
manufacturing technology. Over a period of time, and depending on  
the usage of the computer, the brightness of the screen will  
deteriorate. This is also an intrinsic characteristic of the screen  
technology. When the computer is operated on battery power, the  
screen will dim and you may not be able to increase the brightness  
of the screen while on battery power.  
Disk or storage drive problems  
Problems with the storage drive or with external media usually  
show up as an inability to access the drive or as sector errors.  
Sometimes a drive problem may cause one or more files to appear  
to have garbage in them. Typical problems are:  
You are having trouble accessing a drive, or one or more files  
appear to be missing.  
Make sure you are identifying the drive by its correct name  
(A: or C:).  
Error-checking  
Run Error-checking, which analyzes the directories and files on the  
storage drive and repairs any damage it finds.  
To run Error-checking:  
1
2
From the Start screen, type computer.  
Click Computer from the list that appears.  
(Sample Image) Search results for “computer”  
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If Something Goes Wrong  
Disk or storage drive problems  
130  
3
Right-click the drive you wish to check.  
(Sample Image) Clicking on the drive  
4
In the pop-up menu, click Properties.  
The drive’s Properties box appears.  
Click the Tools tab.  
5
6
Click the Check button.  
The Error Checking box appears.  
The system will alert you if you need to scan the drive.  
7
Even if you do not need to scan the drive for errors you can  
scan by clicking Scan drive.  
Error-checking tests and repairs the storage drive.  
Your hard disk seems very slow.  
If you have been using your computer for a long time, your files  
may have become fragmented. Run Disk Defragmenter.  
To do this:  
1
Move your pointer over the upper or lower right corner of the  
screen. When the Windows® Charms appear click the Search  
(
) Charm, click Settings and, in the Search field, type  
Defragment.  
2
3
Click Defragment and Optimize Drives.  
From the Optimize Drives menu click the drive you wish to  
defragment.  
4
Click the Optimize button.  
The system will display the status as it optimizes and  
defragments the drive.  
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If Something Goes Wrong  
Sound system problems  
131  
Your data files are damaged or corrupted.  
Refer to your software documentation for file recovery procedures.  
Many software packages automatically create backup files.  
You may also be able to recover lost data using utility software.  
Consult your network administrator.  
Some applications run correctly but others do not.  
This is probably a configuration problem. If an application does not  
run properly, refer to its documentation and check that the hardware  
configuration meets its needs.  
Sound system problems  
No sound is coming from the computer’s speakers.  
Adjust the volume control.  
Try pressing the Fn+Esc key to see if volume mute is disabled.  
Check that the volume control on the computer is turned up.  
If you are using external headphones or speakers, check that they  
are securely connected to your computer.  
If you are using external headphones or speakers, check that they  
are securely connected to your computer.  
The computer emits a loud, high-pitched noise.  
This is feedback between the microphone and the speakers. It  
occurs in any sound system when input from a microphone is fed to  
the speakers and the speaker volume is too loud. Adjust the volume  
control.  
Printer problems  
This section lists some of the most common printer problems.  
The printer will not print.  
Check that the printer is connected to a working power outlet,  
turned on and ready (on line).  
Check that the printer has plenty of paper. Some printers will not  
start printing when there are just two or three sheets of paper left in  
the tray.  
Make sure the printer cable is firmly attached to the computer and  
the printer, or the wireless connection is good.  
Run the printer’s self-test to check for any problem with the printer  
itself.  
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Wireless networking problems  
132  
Make sure you installed the proper printer drivers as shown in the  
instructions that came with the printer.  
You may have connected the printer while the computer is on.  
Disable Sleep mode, turn off the computer, and turn off the printer.  
Turn the printer back on, make sure it is online, and then turn the  
computer back on.  
Try printing another file. For example, you could create and attempt  
to print a short test file using Notepad. If a Notepad file prints  
correctly, the problem may be in your original file.  
If you cannot resolve the problem, contact the printer’s  
manufacturer.  
The printer will not print what you see on the screen.  
Many applications display information on the screen differently  
from the way they print it. See if your application has a print  
preview mode. This mode lets you see your work exactly as it will  
print. Contact the software manufacturer for more information.  
Wireless networking problems  
NOTE  
This section provides general troubleshooting tips for networking  
problems, specifically wireless (Wi-Fi®) networking.  
The terms and concepts used assume a basic understanding of  
networks, and may be for more advanced users. If you need  
assistance or if you are not familiar with the terminology, please see  
Windows® Help and Support or contact your computer technician.  
If your computer is equipped with an internal Wi-Fi® adapter,  
verify that Airplane mode is OFF (the wireless indicator light  
will be lit).  
Verify that your computer can detect access points or routers. If  
it can detect a Wi-Fi® access point or router then it may be a  
configuration issue.  
Verify that signal strength is good using the utility provided  
with the Wi-Fi® adapter.  
If another computer is on the same network, verify that it has  
network access, and can connect to the Internet. If, for  
example, the other computer cannot browse to a public Web  
site, the ISP’s (Internet Service Provider) service may be  
disrupted.  
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Wireless networking problems  
133  
Verify that the Service Set Identifier (SSID), or network  
name, is correct - i.e., that it matches the SSID assigned to the  
access point you are attempting to connect through. SSIDs are  
case-sensitive.  
Check the Windows® Control Panel's Device Manager to verify  
that the Wi-Fi® adapter is recognized by the Windows®  
operating system, and that the driver is loaded. To access  
the Device Manager, from the Start screen begin typing  
Computer, or if you are in the Desktop screen, move your  
pointer over the upper or lower right corner of the screen.  
When the Windows® Charms appear click the Search (  
)
Charm, and then type Computer. Click Control Panel,  
System and Security, and then System. Carefully note any  
error messages - these will be very helpful if you should  
confer with a support technician at a later time.  
NOTE  
To enable or disable wireless communication, use the F12 key. For  
more information see “TOSHIBA Function Keys” on page 143.  
Use IPCONFIG to verify that the computer has a useful IP  
address - one other than the private address of  
169.254.xxx.xxx assigned by Windows®.  
1
2
3
From the Start screen, type Cmd.  
Click Command Prompt.  
Enter IPCONFIG/ALL, and then press ENTER.  
The IP address for each active network adapter will be  
displayed.  
Connect your computer directly to your router or broadband  
modem, by plugging a standard CAT5 Ethernet patch cable  
(sold separately) into your computer's RJ45 Ethernet port. If  
your connection problem disappears, the problem lies in the  
Wi-Fi® part of your network.  
If you have enabled any security provisions (closed system,  
MAC address filtering, Wired Equivalent Privacy [WEP], etc.),  
check the access point vendor's Web site for recent firmware  
upgrades. Problems with WEP keys, in particular, are  
frequently addressed in new firmware releases.  
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Develop good computing habits  
134  
The Windows® operating system wireless management utility  
does not work.  
If you are using an external Wi-Fi® adapter (a USB adapter, or other  
variety), check if the adapter comes with its own management  
utility. If it does, the utility may be disabling the Windows®  
operating system wireless management utility, in which case you  
must use the adapter's management utility. If the documentation  
that accompanies the adapter does not provide enough information  
to determine if this is the case, contact that vendor's support group  
for further advice.  
The Windows® operating system wireless management utility  
does not work.  
If you are using an external Wi-Fi® adapter (an ExpressCard®, USB  
adapter, or other variety), check if the adapter comes with its own  
management utility. If it does, the utility may be disabling the  
Windows® operating system wireless management utility, in which  
case you must use the adapter's management utility. If the  
documentation that accompanies the adapter does not provide  
enough information to determine if this is the case, contact that  
vendor's support group for further advice.  
Develop good computing habits  
Save your work frequently.  
You can never predict when your computer will lock, forcing you to  
close an application and lose unsaved changes. Many software  
applications build in an automatic backup, but you should not rely  
solely on this feature. Save your work! See “Computing tips” on  
page 65 for instructions.  
On a regular basis, back up the information stored on your  
internal storage drive.  
Use Windows® to back up files, or the entire computer, to an optical  
disc, or external hard disk. Here are some ways you can do this:  
Use the Windows® operating system to back up files or your  
entire computer to an optical disc, or external hard disk.  
Copy files to a rewritable external storage device.  
Connect your computer to the office network and copy files to  
your network partition.  
Some people use a combination of these methods, backing up all  
files weekly and copying critical files to external media on a daily  
basis.  
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135  
If you have installed your own applications, you should back up  
these applications as well as your data files. If something goes  
wrong that requires you to reformat your internal storage drive and  
start again, reloading all your applications and data files from a  
backup source will save time.  
Read the user’s guides.  
It is very difficult to provide a fail-safe set of steps you can follow  
every time you experience a problem with the computer. Your  
ability to solve problems will improve as you learn about how the  
computer and its software work together.  
Get familiar with all the user’s guides provided with your computer,  
as well as the manuals that come with the applications and devices  
you purchase.  
Your local computer store or book store sells a variety of self-help  
books you can use to supplement the information in the manuals.  
Data and system configuration backup in the Windows® operating  
system  
The Windows® operating system offers some easy-to-use features  
for backing up your Windows® settings and your data - documents  
and other important files. Take advantage of these features to  
protect yourself from much more difficult and time-consuming  
restoration procedures, and to safeguard your valuable data from  
loss.  
Saving system configuration with restore points  
The System Restore feature of the Windows® operating system  
quickly creates restore points - ‘snapshots’ of your Windows®  
operating system configuration - and saves them for later recall. If  
you experience problems after installing some new hardware or  
software, you can easily select a previously established Control  
Point to ‘turn back the clock,’ restoring the Windows® operating  
system to the state it was in just prior to the installation. This is  
much easier and more effective than uninstalling the hardware or  
software, which often leaves behind unwanted files and settings. It  
is also easy to undo a restore point selection, if you change your  
mind.  
Follow these steps to create a restore point using the System  
Restore utility:  
1
From the Start screen, type Control. Click Control Panel from  
the list that appears.  
2
Click System and Security, and then System.  
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If Something Goes Wrong  
Develop good computing habits  
136  
3
In the left pane, click System Protection.  
The System Protection tab of the System Properties window  
appears.  
4
5
6
7
8
Click Configure.  
Under Restore settings select Turn on System Protection.  
Click OK.  
Click Create.  
In the input field, enter a name that is descriptive enough to be  
easily understood in the future, such as “Before installing  
Brand X Accounting app.” Then click Create.  
The Windows® operating system creates the restore point,  
automatically stamps it with the current date and time, and  
displays a message that the restore point was successfully  
created.  
9
Click Close.  
Then, at a later time, you can re-establish your Windows®  
configuration using the saved restore point. To do this:  
1
From the Start screen, type Control. Click Control Panel from  
the list that appears.  
2
3
Click System and Security, and then System.  
In the left pane, click System Protection.  
The System Protection tab of the System Properties window  
appears.  
4
5
6
Click System Restore...  
Click Next.  
Click the Restore point you want to use then click Next.  
The time stamp and description of each Restore point is displayed.  
NOTE  
At this point you can click “Scan for affected programs” to determine  
what the impact of using the clicked Restore Point will be.  
7
Verify that the Restore point you clicked is the correct one. If it  
is not, click Back to return to the previous step.  
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If Something Goes Wrong  
Develop good computing habits  
137  
8
9
Close all programs and save all open files.  
Click Finish, and then Yes to begin the system restore.  
Your Windows® operating system configuration will now be  
restored to the state it was in when the chosen restore point was  
created, and then the computer will be automatically restarted.  
Backing up your data or your entire computer with the  
Windows® operating system  
The most valuable component of your computer system is the data  
you create and store on its internal storage drive. Since problems  
with either hardware or software can make the data inaccessible or  
even destroy it, the next most valuable component of your computer  
system may be a recent backup of your data.  
Fortunately, the Windows® operating system offers a convenient  
way to back up your computer or just your important files to optical  
disc drives, or hard drives. An external hard drive is recommended  
in case the internal storage drive fails. No additional software is  
required. Most of the optical disc drives built into recent Toshiba  
portable computer models can write to (or ‘burn’) as well as read  
from optical discs. External optical disc writers are also widely  
available.  
Follow these steps to back up your computer or files to optical  
discs, or a storage drive:  
NOTE  
You cannot back up the computer while running on battery power.  
Connect the AC adaptor before continuing.  
1
2
From the Start screen, type Control. Click Control Panel from  
the list that appears.  
Click Save backup copies of your files with File History  
under the System and Security heading. Follow the on-screen  
instructions to back up your files.  
For additional Help, while in the Windows® Desktop screen, press  
the F1 key to launch the Windows® Help and Support screen. Search  
for “back up files”.  
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If Something Goes Wrong  
Develop good computing habits  
138  
Here are a few tips to help ensure safe and easy installation of new  
hardware (printers, pointing devices, external hard drives, optical  
disc drive writers, scanners, etc.) and software (applications like  
Microsoft® Office and Adobe® Photoshop®, or utility software such  
as special toolbars for your web browser).  
with restore points” on page 135). Before installing anything,  
use the System Restore utility to set a restore point (see the  
section titled restore points). If anything goes wrong, you will  
then be able to easily restore the Windows® operating system to  
the state it was in prior to the installation, undoing any changes  
that the installation process introduced.  
Back up your critical data (see “Backing up your data or your  
entire computer with the Windows® operating system” on  
page 137).  
Have your back up DVD(s) on hand in case you need any files  
from them.  
Do not guess - follow directions carefully! It is often necessary  
to run an installation utility first - before connecting a new  
hardware item to the computer. If the device is connected first,  
it may be very difficult to complete the installation  
successfully. Always carefully follow the installation  
instructions that accompany the hardware or software.  
Restart the Windows® operating system. Always restart the  
Windows® operating system after each installation, even if the  
installation utility does not prompt you to do so. This will  
ensure that the installation is completed, and will clean up  
anything that the installation utility left behind.  
Do one installation at a time. If you have several new items to  
add to your computer system, install just one at a time, creating  
restore points immediately before each successive installation.  
This will make it much easier to determine the origin of any  
new problems. For best results, follow this sequence:  
1
2
3
4
Back up critical data.  
Create a restore point.  
Install one item of hardware or software.  
Restart the Windows® operating system.  
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Develop good computing habits  
139  
5
6
Use the new hardware or software for a while, noting any  
new problems. Make sure that your critical applications  
(email, business applications, etc.) are working correctly,  
and verify that important devices are still functioning.  
For each additional hardware or software item, repeat  
these steps, starting at step 1 if any of your critical data has  
changed, or starting at step 2 if no critical data has  
changed.  
USB Sleep and Charge is not working.  
USB Sleep and Charge may be disabled. Open the TOSHIBA Sleep  
if necessary.  
Make sure that the device you want to charge is connected to a  
port that supports the USB Sleep and Charge function. Ports  
USB Sleep and Charge may be disabled. Open the TOSHIBA  
Sleep and Charge utility to check if the feature is disabled and  
to enable it if necessary. For more information, see  
“Enabling/Disabling USB Sleep and Charge” on page 106.  
Try selecting a different charging mode in the TOSHIBA Sleep  
and Charge utility, if your computer provides more than one  
charging mode. For more information, see “Power supply  
mode settings” on page 106.  
If you are attempting to charge a device without an AC adaptor  
connected to the computer, the computer's battery power may  
be below the limit specified in the TOSHIBA Sleep utility or  
the battery may be depleted. Lower the limit in the TOSHIBA  
Sleep utility to enable charging at the current battery power  
level, or, if battery power is running low or is depleted, connect  
the AC adaptor to your computer.  
The USB Sleep and Charge function may not work with certain  
external devices even if they are compliant with the USB  
specification. In those cases, power on the computer to charge  
the device or use a different charging device.ter to charge the  
device or use a different charging device.  
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If Something Goes Wrong  
If you need further assistance  
140  
When the “USB Sleep and Charge function” is set to Enabled  
the “USB Wakeup function” does not work for ports that  
support the “USB Sleep and Charge function.” In that case, use  
a USB port that does not have the “USB Sleep and Charge  
function”-compatible icon ( ), if you have a non-Sleep and  
Charge USB port available or disable the “USB Sleep and  
Charge function.” For more information, see “Sleep and  
Charge” on page 104.  
The eSATA device is not recognized from Sleep or  
Hibernation mode.  
A connected eSATA device may not be recognized if it is connected  
to the computer’s eSATA/USB combo port (available on certain  
models) while the computer is in Sleep or Hibernation mode. If this  
occurs, disconnect the eSATA device and then reconnect the device  
while the computer is turned on.  
NOTE  
Before connecting the eSATA device to your computer and external  
power source, read the documentation that came with the device and  
follow the manufacturer’s instructions.  
If you need further assistance  
If you have followed the recommendations in this chapter and are  
still having problems, you may need additional technical assistance.  
Since some problems may be related to the operating system or the  
application you are using, it is important to investigate all sources.  
Review the troubleshooting information in your operating  
system documentation.  
If the problem occurs while you are running an application,  
consult the application’s documentation for troubleshooting  
suggestions. Contact the software company’s technical support  
group for their assistance.  
Consult the dealer from whom you purchased your computer  
and/or application. Your dealer is your best source for current  
information.  
For the detailed specifications for your computer, visit  
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If Something Goes Wrong  
Other Toshiba Internet Web sites  
141  
Contacting Toshiba  
Toshiba’s Technical Support Web site  
For technical support, or to stay current on the most recent software  
and hardware options for your computer, and for other product  
information, be sure to regularly check the Toshiba Web site at  
Other Toshiba Internet Web sites  
Worldwide Toshiba corporate site  
Marketing and product information in  
the USA  
Accessories information in the USA  
Canada  
Europe  
Japan  
Mexico and all of Latin America  
Toshiba USA Self-Service support web  
site  
Toshiba’s worldwide offices  
Australia  
Canada  
Toshiba (Australia) Pty. Limited  
84-92 Talavera Road  
North Ryde NSW 2113  
Sydney  
Toshiba Canada Ltd.  
191 McNabb Street  
Markham, Ontario  
L3R - 8H2  
Australia  
Canada  
France  
Germany  
Toshiba Systèmes (France) S.A.  
7, Rue Ampère; B. P. 131  
92800 Puteaux Cédex  
France  
Toshiba Europe GmbH  
Leibnizstraße 2  
D-93055 Regensburg  
Germany  
Italy  
Japan  
Centro Direzionale Colleoni  
Palazzo Perseo  
Via Paracelso 10  
20041, Agrate Brianza  
Milano, Italy  
Toshiba Corporation, PCO-IO  
1-1, Shibaura 1-Chome  
Minato-Ku, Tokyo, 105-8001  
Japan  
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If Something Goes Wrong  
Toshiba’s worldwide offices  
142  
Latin America and Caribbean  
Toshiba America Information  
Systems, Inc.  
9740 Irvine Boulevard  
Irvine, California 92618  
United States  
Mexico  
Toshiba de México S.A. de C.V.  
Sierra Candela No.111, 6to. Piso  
Col. Lomas de Chapultepec.  
CP 11000 Mexico, DF.  
Spain  
United Kingdom  
Toshiba Information Systems  
(U.K) Ltd.  
Toshiba Information Systems  
(España) S.A.  
Parque Empresarial San Fernando  
Edificio Europa, 1a Planta  
Escalera A  
28831 (Madrid) San Fernando de  
Henares  
Toshiba Court  
Weybridge Business Park  
Addlestone Road  
Weybridge, Surrey KT15 2UL  
United Kingdom  
Spain  
United States  
Toshiba America Information  
Systems, Inc.  
9740 Irvine Boulevard  
Irvine, California 92618  
United States  
The Rest of Europe  
Toshiba Europe (I.E.) GmbH  
Hammfelddamm 8  
D-4-1460 Neuss  
Germany  
For more information on additional Toshiba worldwide locations,  
please visit: www.toshiba.co.jp/index.htm.  
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Appendix A  
TOSHIBA Function Keys  
TOSHIBA Function keys provide a quick way to modify selected  
system functions and to launch applications.  
Functions  
TOSHIBA Function keys are used to set or modify the following  
system functions:  
Lock (Instant security)  
Power Plan  
Sleep  
Hibernation  
Output (Display switch)  
Brightness control  
Wireless  
Touch pad  
Mute  
143  
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TOSHIBA Function Keys  
Functions  
144  
Lock (Instant security)  
Fn+  
This TOSHIBA Function key activates instant security.  
The user logon screen will appear and a user with a valid  
account will need to log back on to gain access to the  
computer.  
Power plan  
Fn+  
This TOSHIBA Function key displays the currently  
selectable power plans and cycles through the power plans.  
The properties of each power plan, and the power plans that  
are displayed by this function, are set in the Power Options  
window (see “Power Plans” on page 78).  
This TOSHIBA function key also allows you to enable  
notifications for power plans. The notifications are disabled  
by default.  
Sleep mode  
Fn+  
This TOSHIBA Function key places the computer into  
Sleep mode.  
Hibernation mode  
Fn+  
This TOSHIBA Function key places the computer into  
Hibernation mode.  
If Hibernation mode is disabled, this Function key will not  
respond.  
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TOSHIBA Function Keys  
145  
Functions  
Output (Display switch)  
Fn+  
This TOSHIBA Function key cycles through the display  
options and highlights the available options. (Only the first  
option is available when you do not have an external  
monitor attached.)  
PC screen only  
Duplicate  
Extend  
Second screen only  
(Sample Image) Display mode options window  
NOTE  
All of the above modes are always  
displayed on the screen, however only  
the available modes for your system are  
functional, depending on the attached  
external display(s).  
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TOSHIBA Function Keys  
Functions  
146  
Display brightness  
Fn+  
This TOSHIBA Function key  
decreases the screen brightness.  
Fn+  
This TOSHIBA Function key  
increases the screen brightness.  
Disabling or enabling wireless devices  
Fn+  
This TOSHIBA Function key enables / disables  
the Wi-Fi® antenna in your computer.  
The wireless modes are:  
Disables the wireless antenna  
(Airplane mode is ON).  
Enables the wireless antenna  
(Airplane mode is OFF).  
Disabling or enabling the touch pad  
Fn+  
This TOSHIBA Function key enables/disables  
the touch pad.  
To enable/disable the touch pad press Fn+F9.  
For more information on using the touch pad,  
see “Using the touch pad” on page 55.  
Disabling or enabling the cursor control overlay  
Fn+  
This TOSHIBA Function key enables/disables  
the cursor control overlay.  
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TOSHIBA Function Keys  
147  
Functions  
Disabling or enabling the numeric overlay  
Fn+  
This TOSHIBA Function key enables/disables  
the numeric overlay.  
Disabling or enabling the scroll lock  
Fn+  
This TOSHIBA Function key enables/disables  
the scroll lock.  
Volume Mute  
Fn+  
This TOSHIBA Function key enables/disables  
volume mute on your computer.  
When volume mute is enabled, no sound will come from  
the speakers or headphones.  
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TOSHIBA Function Keys  
Functions  
148  
Keyboard Function keys  
Fn+  
Fn+  
Fn+  
Fn+  
Fn+  
Fn+  
This TOSHIBA Function key enables/disables  
the keyboard backlight.  
This TOSHIBA Function key  
takes a snapshot of your display screen.  
This TOSHIBA Function key allows you to zoom out.  
This TOSHIBA Function key allows you to zoom in.  
This TOSHIBA Function key  
decreases the speaker volume.  
This TOSHIBA Function key  
increases the speaker volume.  
Zoom (Display resolution)  
This TOSHIBA Function key switches screen resolution.  
Fn+  
Cycle through the screen resolutions, and then select the  
desired resolution.  
Fn+ [Space bar]  
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Appendix B  
Power Cord/Cable  
Connectors  
Your computer ships with the correct power supply for the country  
of purchase. This appendix shows the shapes of the typical AC  
power cord/cable connectors for various parts of the world.  
USA  
Canada  
UL approved  
CSA approved  
United Kingdom  
Europe  
VDA approved  
NEMKO approved  
BS approved  
Australia  
AS approved  
149  
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Glossary  
TECHNICAL NOTE: Some features defined in this glossary may not  
be available on your computer.  
Acronyms  
The following acronyms may appear in this User’s Guide.  
AC  
Alternating Current  
BIOS  
Basic Input/Output System  
BD-ROM Blu-ray Disc Read-Only Memory  
bps  
CD  
bits per second  
Compact Disc  
CD-ROM Compact Disc Read-Only Memory  
CD-RW  
CMOS  
CPU  
Compact Disc Rewrite Memory  
Complementary Metal-Oxide Semiconductor  
Central Processing Unit  
DC  
Direct Current  
DMA  
DIMM  
DOS  
Direct Memory Access  
Dual Inline Memory Module  
Disk Operating System  
150  
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Glossary  
151  
DPI  
Dots Per Inch  
Digital Versatile (or Video) Disc  
DVD  
DVD-ROM Digital Versatile (or Video) Disc Read-Only Memory  
eSATA  
FAT  
external Serial Advanced Technology Attachment  
File Allocation Table  
FCC  
GB  
Federal Communications Commission  
gigabyte  
GBps  
HDD  
HDMI  
gigabytes per second  
Hard Disk Drive  
High-Definition Multimedia Interface  
HDMI CEC High-Definition Multimedia Interface Consumer  
Electronics Control  
HTML  
IEEE  
I/O  
Hypertext Markup Language  
Institute of Electrical and Electronics Engineers  
Input/Output  
IRQ  
interrupt request  
ISP  
Internet Service Provider  
kilobyte  
KB  
LAN  
LCD  
LED  
MB  
Local Area Network  
Liquid Crystal Display  
Light Emitting Diode  
megabyte  
MBps  
MIDI  
PC  
megabyte per second  
Musical Instrument Digital Interface  
Personal Computer  
PCI  
Peripheral Component Interconnect  
PCMCIA  
Personal Computer Memory Card International  
Association  
RAM  
RGB  
RFI  
Random Access Memory  
Red, Green Blue light (monitor)  
Radio Frequency Interference  
Read-Only Memory  
ROM  
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Glossary  
152  
RTC  
Real-Time Clock  
SD  
Secure Digital  
SDRAM  
SSD  
Synchronous Dynamic Random Access Memory  
Solid State Drive  
TFT  
Thin Film Transistor  
Universal Serial Bus  
Uniform Resource Locator  
Wide Area Network  
USB  
URL  
WAN  
www  
World Wide Web  
Terms  
A
The following terms may appear in this User’s Guide.  
active-matrix display—A liquid crystal display (LCD) made from an  
array of liquid crystal cells using active-matrix technology. Also  
known as a “TFT display,” in its simplest form there is one thin film  
transistor (TFT) for each cell. This type of display works well with  
computers because of its shallow depth and high-quality color.  
Active-matrix displays are viewable from wider angles than most  
passive-matrix displays.  
adapter—A device that provides a compatible connection between two  
units. For example, the computer’s internal display adapter receives  
information from the software and translates it into images on the  
screen. An adapter can take a number of forms, from a  
microprocessor to a simple connector. An intelligent adapter (one  
that is capable of doing some processing) may also be called a  
controller.  
Alternating Current (AC)—The type of power usually supplied to  
residential and commercial wall outlets. AC reverses its direction at  
regular intervals. Compare Direct Current (DC).  
application—A computer program that you use to perform tasks of a  
specific type. Applications include word processors, spreadsheets,  
and database management systems. See also program.  
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Glossary  
153  
backup—A copy of a file, usually on a removable disk, kept in case the  
B
original file is lost or damaged.  
Basic Input/Output System (BIOS)—See BIOS.  
baud rate—The speed at which a communication device, such as a  
printer or modem, transmits information. Baud rate is the number of  
signal changes per second (not necessarily the same as bits per  
second). See also bits per second.  
Blu-ray Disc (BD)—Offering more storage capacity than DVDs, the  
format was developed to allow for more data storage and to enable  
recording and playback of high-definition video (HD).  
BIOS (Basic Input/Output System)—Basic instructions, stored in  
read-only memory (ROM), containing the information the computer  
needs to check hardware and load the operating system when you  
start up the computer.  
bits per second (bps)—A way of measuring the speed at which  
information is passed between two devices. This is the basic unit of  
measure used in modem communications, and is similar, but not  
identical, to the baud rate. See also baud rate.  
boot—To start the computer. The term “boot” originates from bootstrap  
program (as in “pulling itself up by its bootstraps”), a program that  
loads and initializes the operating system. See also reboot.  
boot disk—See system disk.  
boot priority (startup sequence)—The order in which the computer  
accesses its internal storage drives to locate the startup files. Under  
the default startup sequence, the computer looks for the startup files  
in the external media before checking the internal storage drive.  
bus—An electrical circuit that connects the central processing unit  
(CPU) with other parts of the computer, such as the video adapter,  
disk drives, and ports. It is the pathway through which data flows  
from one device to another. See also bus speed, frontside bus.  
bus speed—The speed at which the central processing unit (CPU)  
communicates with the other parts of the computer.  
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Glossary  
154  
cache—A section of very fast memory in which frequently used  
information is duplicated for quick access. Accessing data from  
cache is faster than accessing it from the computer’s main memory.  
See also CPU cache, L1 cache, L2 cache.  
C
CD—An individual compact disc. See also CD-ROM.  
CD-ROM (Compact Disc Read-Only Memory)—A form of high-  
capacity storage that uses laser optics instead of magnetic means for  
reading data. See also CD. Compare DVD-ROM.  
Central Processing Unit (CPU)—The chip that functions as the “brain”  
of the computer. It takes information from outside sources, such as  
memory or keyboard input, processes the information, and sends the  
results to another device that uses the information.  
character—Any letter, number, or symbol you can use on the computer.  
Some characters are non-printing characters, such as a paragraph  
break in a word-processing application. A character occupies one  
byte of computer storage.  
Charm/Charms—Start screen icons that slide out from the right side of  
the screen and direct you to various Windows® functions.  
chip—A small piece of silicon containing computer logic and circuits for  
processing, memory, input/output, and/or control functions. Chips  
are mounted on printed circuit boards.  
click—To press and release the pointing device’s primary button without  
moving the pointing device. In the Windows® operating system, this  
refers to the pointing device’s left button, unless otherwise stated.  
See also double-click.  
color palette—A set of specified colors that establishes the colors that  
can be displayed on the screen at a particular time.  
compatibility—The extent to which computers, applications, or devices  
can work together harmoniously, using the same commands,  
formats, or language as another.  
configuration—(1) The collection of components that make up a single  
computer system. (2) How parts of the system are set up (that is,  
configured).  
controller—A device that controls the transfer of data from a computer  
to a peripheral device and vice versa. For example, disk drives,  
monitors, keyboards, and printers all require controllers.  
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Glossary  
155  
CPU—See Central Processing Unit (CPU).  
CPU cache—A section of very fast memory residing between the CPU  
and the computer’s main memory that temporarily stores data and  
instructions the CPU will need to execute commands and  
applications. See also cache, L1 cache, L2 cache.  
cursor—An on-screen symbol (usually a flashing vertical line) that  
indicates the position where characters will appear when you enter  
data.  
default—The setting selected by an application when the user does not  
D
specify an alternative setting.  
Desktop—Offers the traditional look and feel of the Windows® desktop  
found in Windows 7 and earlier releases of the Windows® operating  
system.  
device—A component attached to the computer. Devices may be  
external (outside the computer’s case) or internal (inside the  
computer’s case). Printers, disk drives, and modems are examples of  
devices.  
device driver—A program (called a “driver”) that permits a computer to  
communicate with a device.  
dialog box—An on-screen window displayed by the operating system or  
an application giving a direction or requesting input from the user.  
Direct Current (DC)—The type of power usually supplied by batteries.  
DC flows in one direction. Compare Alternating Current (AC).  
Direct Memory Access (DMA)—A dedicated channel, bypassing the  
CPU, that enables direct data transfer between memory and a  
device.  
directory—See folder.  
disable—To turn a computer option off. See also enable.  
disc—A round, flat piece of material, designed to be read from and  
written to by optical (laser) technology, and used in the production  
of optical discs, such as CDs and DVDs. Compare disk.  
disk—A round, flat piece of material that can be magnetically influenced  
to hold information in digital form, and used in the production of  
magnetic disks, such as hard disks. Compare disc. See also hard  
disk.  
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Glossary  
156  
disk drive—The device that reads and writes information and  
applications on external media or hard disk. It rotates the disk at  
high speed past one or more read/write heads.  
document—Any file created with an application and, if saved to disk,  
given a name by which it can be retrieved. See also file.  
double-click—To press and release the pointing device’s primary button  
rapidly twice without moving the pointing device. In the Windows®  
operating system, this refers to the pointing device’s left button,  
unless otherwise stated.  
download—(1) In communications, to receive a file from another  
computer through a modem or network. (2) To send font data from  
the computer to a printer. See also upload.  
drag—To hold down the mouse button while moving the pointer to drag  
a selected object. In the Windows® operating system, this refers to  
the left mouse button, unless otherwise stated.  
driver—See device driver.  
DVD—An individual digital versatile (or video) disc. See also  
DVD-ROM.  
DVD-ROM (Digital Versatile [or Video] Disc Read-Only  
Memory)—A very high-capacity storage medium that uses laser  
optics for reading data. Each DVD-ROM can hold as much data as  
several CD-ROMs. Compare CD-ROM.  
emulation—A technique in which a device or application imitates  
E
another device or application.  
enable—To turn on a computer option. See also disable.  
eSATA—An external device that supports hot swapping and fast data  
transfer. Very useful in storing and transferring large files.  
executable file—A computer program that is ready to run. Application  
programs and batch files are examples of executable files. Names of  
executable files usually end with a .bat or .exe extension.  
expansion device—A device that connects to a computer to expand its  
capabilities. Other names for an expansion device are port expander,  
port replicator, docking station, or network adapter.  
extension—See file extension.  
external device—See device.  
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Glossary  
157  
file—A collection of related information, saved on disk with a unique  
name. A file may be an application, information used by an  
application, or a document. See also document.  
F
File Allocation Table (FAT)—The section of a storage drive that keeps  
track of the location of stored files.  
file name—A set of characters that uniquely identifies a file within a  
particular folder. It consists of two parts: the actual name and the file  
name extension. See also file extension.  
file extension—The three characters following the period (pronounced  
“dot”) at the end of a file name. The extension indicates the type of  
file. Examples are .exe for application files and .hlp for help files.  
See also file name.  
folder—Also called directory. A container for organizing files saved to a  
disk. A folder is symbolized on screen by a graphical image (icon)  
of a file folder. A folder can contain files and other folders.  
format—(verb) To prepare a blank disk for use with the computer’s  
operating system. Formatting creates a structure on the disk so the  
operating system can write information to the disk or read  
information from it.  
frontside bus—The primary pathway (bus) between the CPU and the  
computer’s main memory. Also called “system bus.” See also bus.  
Function key—(1) A feature in which certain keys in combination with  
the Fn key can set system options or control system parameters,  
such as the battery save mode. (2) A key or combination of keys that  
activates a memory resident program.  
function keys—The keys labeled F1 through F12, typically located on  
the keyboard. Their function is determined by the operating system  
and/or individual applications.  
ground—A conductor to which all components of an electric circuit are  
connected. It has a potential of zero (0) volts, is connected to the  
earth, and is the point of reference for voltages in the circuit.  
G
H
hard disk—A storage device composed of a rigid platter or platters that  
can be magnetically coded with data. Hard disks hold much more  
information than some external media and are used for long-term  
storage of applications and data. The primary (or only) hard disk in a  
computer is usually fixed, but some computers have secondary hard  
disks that are removable.  
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Glossary  
158  
hardware—The physical components of a computer system. Compare  
software.  
HDMI (High-Definition Multimedia Interface)—An interface  
used to transmit high quality audio and video signal via a single  
cable in digital format, providing better picture quality than analog  
signal.  
HDMI CEC (HDMI Consumer Electronics Control)—One A/V  
component can control another while using this function, if  
connected with HDMI cables. See also HDMI.  
Hibernation—A feature of many Toshiba computers that saves to the  
internal storage drive the current state of your work, including all  
open files and applications, when you turn the computer off. When  
you turn on the computer again, your work is returned to the same  
state it was when the computer was turned off. See also Sleep,  
Suspend.  
hot swapping—The ability to add or remove devices from a computer  
while the computer is running and have the operating system  
automatically recognize the change.  
icon—A small image displayed on the screen that represents a function,  
I
file, or application.  
interlaced—A method of refreshing a computer screen, in which only  
every other line of pixels is refreshed. Interlaced monitors take two  
passes to create a complete screen image. Compare non-interlaced.  
internal device—See device.  
Internet—The decentralized, world-wide network of computers that  
provides electronic mail, the World Wide Web, and other services.  
See also World Wide Web.  
keyboard shortcut—A key or combination of keys that you use to  
K
L
perform a task instead of using a pointing device such as a mouse.  
L1 (level one) cache—Memory cache built into the processor to help  
improve processing speed. See also cache, CPU cache, L2 cache.  
L2 (level two) cache—Memory cache installed on the motherboard to  
help improve processing speed. It is slower than L1 cache and faster  
than main memory. See also cache, CPU cache, L1 cache.  
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Glossary  
159  
LAN (Local Area Network)—A group of computers or other devices  
dispersed over a relatively limited area and connected by a  
communications link that enables any device to interact with any  
other on the network.  
LED (Light Emitting Diode)—A solid state lamp (SSL) that uses  
light-emitting diodes (LEDs) as the source of light, which offers  
long life and high efficiency output. Multiple diodes are used  
together, since the light created by individual light-emitting diodes is  
small compared to incandescent and compact fluorescent lamps.  
LCD (Liquid Crystal Display)—A type of display that uses a liquid  
substance between two transparent electrode panels. When an  
electric current passes through the electrodes, the molecules in the  
liquid form a crystalline pattern that polarizes the light passing  
through it. A filter over the electrodes permits only non-polarized  
light to pass to the surface of the display, creating light and dark  
pixels.  
load—To move information from a storage device (such as a hard disk)  
into memory for processing.  
local area network—See LAN.  
logical drive—A section of a disk that is recognized by the operating  
system as a separate disk drive. A system’s logical drives may differ  
from its physical drives. For example, a single hard disk drive may  
be partitioned into two or more logical drives.  
memory—Typically refers to the computer’s main memory, where  
applications are run and data is temporarily stored and processed.  
Memory can be volatile and hold data temporarily, such as RAM, or  
it can be nonvolatile and hold data permanently, such as ROM. A  
computer’s main memory is RAM. See also RAM, ROM.  
M
microprocessor—See Central Processing Unit (CPU).  
MIDI (Musical Instrument Digital Interface)—A standard for  
connecting musical instruments, synthesizers, and computers. The  
MIDI standard provides a way of translating music into a form  
computers can use, and vice versa.  
motherboard—The computer’s main circuit board that contains the  
processor, memory, and other primary components.  
MS-DOS prompt—See system prompt.  
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Glossary  
160  
multi-function drive—A DVD drive that can read and write to CD and  
DVD media.  
multimedia—A combination of two or more media, such as sound,  
animation, and video in a computer application or presentation.  
Musical Instrument Digital Interface—See MIDI.  
network—A collection of computers and associated devices that are  
connected by communications facilities. A network allows you to  
share data and peripheral devices, such as printers, with other users  
and to exchange electronic mail.  
N
non-interlaced—A method of refreshing a computer screen, in which  
each pixel of every line is refreshed as the electron beam scans  
across and down the screen. Compare interlaced.  
non-system disk—A disk for storing applications and data that cannot  
be used to start the computer. Compare system disk.  
online—Available through the computer. Online may refer to  
information being read from your own computer’s internal storage  
drive, such as online documentation or online Help, or to  
information coming from another company on a company network  
or the Internet.  
O
operating system—A set of programs that controls how the computer  
works. Examples of operating systems are the Windows Vista®  
Home Basic and Windows 8 operating systems.  
optical disc drive—A drive which reads plastic coated discs on which  
information is recorded digitally, and uses a laser to read data,  
music, or videos.  
palette—See color palette.  
P
password—A unique string of characters entered by a user to verify his  
or her identity to the computer or the network.  
PC Card—A credit-card-sized expansion card designed to increase the  
capabilities of computers. PC Cards provide functions such as  
modem, fax/modem, hard disk drive, network adapter, sound card,  
or SCSI adapter.  
peripheral—Any device, such as a printer or joystick, that is attached to  
the computer and controlled by the computer’s CPU.  
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Glossary  
161  
pixel—Short for “picture element.” The smallest dot that can be  
produced on a screen or printer.  
Plug and Play—Generally, refers to the computer’s ability to  
automatically configure itself to work with peripheral devices.  
When capitalized, refers to a standard that, when followed by a  
device manufacturer, allows a computer to configure itself  
automatically to work with the device.  
pointer—An icon (usually an arrow) that moves on the screen when you  
slide your finger across the touch pad or move a mouse. Used to  
point to and select/activate on-screen items, such as icons, menu  
items, and buttons. The shape and purpose of the pointer varies  
depending on the application you are using and what you are doing.  
pointing device—Any device, such as the touch pad or a mouse, that  
enables you to move the pointer on the screen.  
port—A socket on the computer where you plug in a cable for  
connection to a network or a peripheral device.  
processor—See Central Processing Unit (CPU).  
program—A set of instructions that can be executed by a computer. The  
general classes of programs (also called software) are operating  
system, application, and utility. See also operating system,  
application, utility.  
properties—The attributes of an object or device. For example, the  
properties of a file include the file’s type, size, and creation date.  
RAM (Random Access Memory)Volatile memory that can be  
written to as well as read. Volatile here means that information in  
RAM is lost when you turn off your computer. This type of memory  
is used for your computer’s main memory. See also memory.  
Compare ROM.  
R
Random Access Memory—See RAM.  
Read-Only Memory—See ROM.  
reboot—See boot, restart.  
removable disk—A disk that can be removed from a disk drive. A Flash  
drive is one example of a removable disk.  
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Glossary  
162  
resolution—A measure of the sharpness of the images that can be  
produced by a printer or displayed on a screen. For a printer,  
resolution is expressed in dots per inch (dpi). For a screen, it is  
expressed as the number of pixels available horizontally and  
vertically.  
restart—Synonymous with reboot. To reset the computer by reloading  
the operating system without turning the computer off. See also  
boot.  
RGB (Red, Green, Blue) monitor—A monitor that reproduces all  
colors by mixing red, green, and blue light in various combinations.  
RJ45 connector—An eight-wire connector used to connect a computer  
to a network.  
ROM (Read-Only Memory)—Non-volatile memory that can be read  
but not written to. Non-volatile here means that information in ROM  
remains whether or not the computer is receiving power. This type  
of memory is used to store your computer’s BIOS, which is  
essential instructions the computer reads when you start it up. See  
also BIOS, memory. Compare RAM.  
Secure Digital (SD)—A small, portable, non-volatile memory card used  
to store and transfer data between digital products, providing  
encryption capability for content security.  
S
select—To highlight or otherwise specify text, data, or graphics with the  
intent to perform some operation on it.  
shortcut—See keyboard shortcut.  
Sleep—A feature of some Windows® operating systems that allows you  
to turn off the computer without exiting your open applications and  
to continue from where you left off when you turn the computer on  
again.  
software—See program. Compare hardware.  
solid state drive —A data storage device that utilizes solid-state memory  
as opposed to a hard disk (see also hard disk). Solid state drives hold  
a large amount of information and are used for storage of  
applications and data.  
Start screen—Displays the new Windows® operating system look and  
feel.  
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Glossary  
163  
Suspend—A feature of some Windows® operating systems that allows  
you to turn off the computer without exiting your open applications  
and to continue from where you left off when you turn the computer  
on again.  
Swipe—Swipe an open window to the left or right of the screen to  
display the next or previous window.  
system prompt—The symbol (in the MS-DOS® operating system,  
generally a drive letter followed by a “greater than” sign) indicating  
where users are to enter commands.  
TFT display—See active-matrix display.  
T
Tile/Tiles—A list of square or rectangular icons on the Start screen  
representing applications that can be accessed by selecting them.  
Universal Serial Bus (USB)—USB is a serial bus that supports data  
transfer. USB allows hot swapping of peripherals. See also bus, hot  
swapping, serial.  
U
upload—To send a file to another computer through a modem or  
network. See also download.  
USB—See Universal Serial Bus (USB).  
USB Flash drive—A small, portable flash memory card that plugs into a  
computer’s USB port and functions as a portable hard drive. They  
are smaller and more durable than an external hard drive because  
they do not contain any internal moving parts, but have less storage  
capacity. See also Universal Serial Bus (USB).  
utility—A computer program designed to perform a narrowly focused  
operation or solve a specific problem. Utilities are often related to  
computer system management.  
Web—See World Wide Web.  
W
Wi-Fi®—A registered trademark term of the Wi-Fi Alliance that stands  
for Wireless Fidelity, and is another term for the communication  
protocol to permit an Ethernet connection using wireless  
communication components.  
World Wide Web (www)—The worldwide network of Web sites linked  
together over the Internet. A user of the Web can jump from site to  
site regardless of the location of the computer hosting the site. See  
also Internet.  
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Index  
charging 40  
charging the real-time clock  
conserving power 77  
determine remaining power 75  
indicator light 75  
installation 80  
low charge 76  
maximum capacity 72  
monitoring power 39, 74  
power management 73  
power options 76  
running computer on battery  
power 71  
A
AC adaptor 37  
AC power 73  
AC power light 37  
accessing  
network 88  
adding  
memory (optional) 44  
optional external devices 44  
adequate ventilation  
cooling fan 36  
adjusting  
touch pad settings 56  
App, starting from Start screen 68  
apps  
starting from Start screen 68  
audio features 89  
B
safety precautions 80  
setting notifications 76  
taking care of 80  
backing up files 65, 69  
battery  
battery life 72  
care 80, 81  
changing 80  
charge indicator light 39  
battery indicator light 75  
BIOS Setup  
see TOSHIBA Hardware Setup  
164  
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165  
C
caring for your computer 63  
changing  
data/entire system backup  
battery 80  
charging the battery 40  
cleaning the computer 63  
click 59  
exploring the 85  
communications  
set up 87  
computer  
caring for 63  
cleaning 63  
disposal 81  
Media & Entertainment tab 95  
Tools & Utilities tab 96  
environmental precautions 29, 81  
moving 63  
restart 42  
running on battery power 71  
setting up 37  
Sleep mode 43  
fixing a problem 124  
display output 61  
disabling  
display  
display devices  
computer lock 64  
computer will not start  
troubleshooting 119  
computing habits  
troubleshooting 134  
computing tips 65  
connecting  
external 60  
display, external  
AC adaptor 37  
disposal information 17  
disposing of your computer 81  
double-click 59  
AC adaptor cord to (DC-IN) 39  
computer to a network 88  
HDMI™-compatible TV or  
display device 60  
monitor 60  
eco power plan 79  
power cord/cable 39  
power source 38  
cooling fan  
adequate ventilation 36  
Cooling Performance Diagnostic Tool  
108  
enabling  
touch pad 59  
enabling/disabling cursor control  
overlay 146  
enabling/disabling numeric overlay  
147  
enabling/disabling scroll lock 147  
enabling/disabling touch pad 146  
eSATA  
customize  
computer settings 62  
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Index  
166  
troubleshooting 140  
exploring  
Shut down 42, 43  
Initial setup  
desktop 85  
Start screen 83  
using your computer for the first  
time 41  
external display device  
HDMI™ Out port 60  
RGB (monitor) port 60  
external display, adjusting 62  
installing  
memory modules 44  
F
files  
backing up 65, 69  
saving 69  
fingerprint  
authentication 114  
Fingerprint Utility  
using 114  
Function Key 107  
Function keys 146, 147  
disabling or enabling wireless  
devices 146  
keyboard  
Fn key 67  
function keys 67  
using 66  
keys  
display brightness 146  
Hibernation mode 144  
Keyboard Function keys 148  
Lock (Instant security) 144  
Optical disk drive 147  
Output (Display switch) 145  
Power plan 144  
L
LEDs  
system indicator lights 75  
AC adaptor light 74  
battery light 39, 40  
Web Camera light 90  
Licenses 16  
Sleep mode 144  
volume mute 147  
Zoom (Display resolution) 148  
function keys 67  
H
headphones  
using 89  
maintaining your battery 81  
memory  
adding (optional) 44  
Memory card reader  
inserting memory media 91  
removing memory media 92  
using 91  
I
icon  
desktop 85  
moving to desktop 85  
recycle bin 86  
safety 27  
microphone  
using 89  
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Index  
167  
monitor  
connecting 60  
monitor problems  
troubleshooting 127  
monitoring battery power 74  
mouse properties 68  
connecting cable to AC adaptor  
cord/cable 39  
cord/cable connectors 149  
power plans  
selecting power plan options 78  
precautions  
moving the computer 63  
N
network  
accessing 88  
connecting your computer 88  
networking  
wireless 88  
Notification area 86  
notifications 87  
safety 34  
printer  
contacting Toshiba 141  
Startup options 121  
program, starting 68  
O
ON/OFF indicator light 75  
online resources  
Toshiba 70  
optional external devices  
adding 44  
other documentation 28  
R
P
recovery  
password  
deleting a supervisor 100  
deleting a user 101  
instant password 99  
power-on password 99  
setting 99  
internal storage drive 44  
restoring from recovery media 48  
Recovery Media Creator 111  
recycle bin icon 86  
refresh your PC  
with user’s data 49  
registering computer 41  
restart  
setting a supervisor 99  
setting a user 101  
supervisor password 99  
user password 99  
PC Diagnostic Tool 109  
PC Health Monitor 110  
port  
HDMI™ 60  
RGB 60  
power  
computer 42  
restore points  
troubleshooting 135  
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Index  
168  
running computer on battery power 71  
speakers  
using external 89  
S
safety  
computer 81  
disposing of computer 81  
icons 27  
Startup menu  
precautions 34  
safety precautions  
battery 80  
saving files 69  
selecting  
a place to work 29  
power plan options 78  
video cables 60  
Service Station 111  
setting  
supervisor password, deleting 100  
system indicator lights  
System Settings 102  
T
low battery notifications 76  
setting up  
taskbar 86  
AC adaptor 37  
adding memory (optional) 44  
communications 87  
computer 37  
television  
Tiles  
software  
Setup Wizard 41  
work environment 29  
settings  
customize computer settings 62  
display output 61  
Shut down  
computer 42, 43  
icon 42, 43  
shut down  
for computing 65  
registering computer  
worldwide offices 141  
TOSHIBA Application Installer 113  
TOSHIBA Function Keys  
functions 143  
computer 42  
touch pad  
Sleep and Charge 104  
Sleep mode  
computer 43  
software  
control buttons 59  
primary button 59  
secondary button 59  
using 55  
Setup Wizard 41  
software program  
starting 68  
traveling tips 81  
troubleshooting 127  
AC power light is blinking 120  
battery light is blinking 120  
sounds  
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169  
bookmarked site not found 124  
checking device properties 125  
computer will not start 119  
contacting Toshiba 140  
corrupted/damaged data files 131  
data/entire system backup 137  
Device Manager 124  
display error message 128  
display problems  
screen is blank 127  
error message, warning resume  
failure 120  
Error-checking 129  
Trusted Platform Module (TPM) 112  
U
USB Sleep and Charge  
cannot use 139  
USB Wakeup function  
does not work 140  
user password, deleting 101  
user password, setting 101  
using  
a microphone 89  
computer lock 64  
eco power plan 79  
Memory card reader 91  
touch pad 55  
eSATA 140  
external display problems 128  
external keyboard 127  
external monitor 127  
good computing habits 134  
hard disk drive is slow 130  
high-pitched noise 131  
installing hardware/software 138  
keyboard 127  
keyboard will not respond 119  
memory problems 125  
missing files/trouble accessing a  
drive 129  
Web Camera 90  
using the keyboard 66  
Utilities 93  
V
W
using 90  
power and batteries 126  
printer 131  
restore points 135  
screen does not look correct/  
flickers 128  
slow Internet connection 123  
sound system 131  
trouble running programs 131  
URL address not found 124  
USB Sleep and Charge  
cannot use 139  
Web sites 141  
Wi-Fi®  
Windows® Charms 84  
Search 84  
Share 84  
Start 84  
Windows® key 67  
Windows® operating system  
desktop 85, 92  
troubleshooting 121  
Windows® Store 87  
wireless networking 88  
troubleshooting 132  
USB Wakeup function  
does not work 140  
Windows® operating system not  
working 121  
wireless networking 132  
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