Sony Security Camera SNP 3350 User Manual

User Guide

37x/33x Network PTZ Camera SNP-3750/3350

Before installing and operating this product,

please read this manual thoroughly.

English

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Contents

4.2.2.2. Group…………………………………………………………………… 64

4.2.2.3. Tour …………………………………………………………………… 65

4.2.2.4. Trace & Auto Run ………………………………………………………… 66

4.2.3. Config Page …………………………………………………………………67

4.2.3.1. Network ………………………………………………………………67

4.2.3.2. IP Filtering ……………………………………………………………75

4.2.3.3. Alarm Sensor …………………………………………………………76

4.2.3.4. E-mail-FTP (Alarm) ……………………………………………………78

4.2.4. System ………………………………………………………………………80

4.2.4.1. Product Info ……………………………………………………………80

4.2.4.2. User …………………………………………………………………81

4.2.4.3. Time …………………………………………………………………83

4.2.4.4. Log Message …………………………………………………………84

4.2.4.5. Upgrade ………………………………………………………………85

User Guidelines ……………………………………………………………………… 4

Preface …………………………………………………………………………………5

Product Warranty and Limited Liability ………………………………………………5

Cautions & Warnings …………………………………………………………………6

Ch 1. Product Introduction …………………………………………………… 10

1.1. Introduction ………………………………………………………………………… 10

1.2. Features ………………………………………………………………………………10

Ch 2. Part Names & Functions ……………………………………………………………12

2.1. Package Contents ……………………………………………………………………12

2.2. Camera Body …………………………………………………………………………14

2.3. Camera Wiring Interface Board (Sold Separately) …………………………………15

Ch 5. Troubleshooting ……………………………………………… 86

PC Requirements …………………………………………………… 88

Specifications ……………………………………………………… 89

Dimension…………………………………………………………… 91

Ch 3. Installing Camera & Network Setup ………………………………………… 16

3.1. PTZ Dome Camera and Accessory Wiring Diagrams ………………………………16

3.2. DIP Switch Settings …………………………………………………………… 17

3.3. Preparing Adapter and Cable …………………………………………………… 25

3.4. Connecting Monitor …………………………………………………………………26

3.5. Preparing & Installing Camera Bracket ……………………………………………27

3.6. Ceiling Installation Example …………………………………………………………28

3.7. Network Configuration & Connection via Website …………………………………30

Ch 4. Using Web Viewer …………………………………………………………… 35

4.1. Using Web Viewer ……………………………………………………………………35

4.1.1. Login ……………………………………………………………………………………… 35

4.1.2. Monitoring Screen………………………………………………………………………… 36

4.2. Administrator Page ……………………………………………………………… 41

4.2.1. Video Setup …………………………………………………………… 41

4.2.1.1. Video / Audio …………………………………………………………… 41

4.2.1.2. Streaming ……………………………………………………………… 43

4.2.1.3. Motion Detection ………………………………………………………… 49

4.2.1.4. Video Analytics…………………………………………………………… 50

4.2.1.5. Privacy ………………………………………………………………… 51

4.2.1.6. Camera ………………………………………………………………… 53

4.2.1.7. Record ………………………………………………………………… 59

4.2.1.8. Replay / Backup ………………………………………………………… 60

4.2.2. PTZ Page……………………………………………………………………… 61

4.2.2.1. Swing…………………………………………………………………… 63

For more detailed instructions on using the SVM-S1 program, please refer

to the enclosed SVM-S1 Quick Guide and the instruction file in the CD.

Notes

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Samsung Techwin cares for the environment at all product manufacturing stages,

and is taking measures to provide customers with more environmentally friendly

products.

is a brand integrated into Samsung’s network products, it stands for a convenient world

(Polis) made safe (Police) through Samsung’s superior network performance (Internet Protocol). iPOLiS

network cameras and servers are our advanced security systems providing versatile network options by

default, including an Ethernet interface for easy internet connection, high-quality image transfer options

using MPEG-4, M-JPEG a Web Viewer, two-way audio, and remote control capacity.

The Eco mark represents Samsung Techwin’s devotion to creating environmentally

friendly products, and indicates that the product satisfies the EU RoHS Directive.

■

Preface

Thank you for purchasing this SNP-3750/3350 camera.

FCC Compliance Statement

This user’s manual describes how to use the high-resolution network camera. Also ‘product’ in

this document indicates high-resolution network camera. The user who installs and operates the

product shall be aware of this manual and other manuals referenced by this manual before the

installation and operation and use it properly. Copyright law protects the manual, software and

hardware explained here. All copying, reprinting and translating to other languages of part of or

all of its contents without permission of Samsung Techwin Co., Ltd. are not allowed, except for fair

use within the scope of copyright law.

This equipment has been tested and found to comply with the limits for a Class A digital

NOTE :

device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference when the equipment is operated in a commercial

environment. This equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instruction manual, may cause harmful interference to radio

communications. Operation of this equipment in a residential area is likely to cause harmful

interference in which cause the user will be required to correct the interference at his own expense.

■

Product Warranty and Limited Liability

Correct Disposal of This Product

(Waste Electrical & Electronic Equipment)

The manufacturer of this product is not responsible for the sale of the product, nor does the

manufacturer delegate such responsibility to a

third party.

(Applicable in the European Union and other European countries with separate collection

systems.) This marking shown on the product or its literature, indicates that it should not be

disposed with other household wastes at the end of its working life. To prevent possible harm

The product warranty does not cover accidents, negligence, abuse, or improper use for the

item in whole or in any part. Additionally, the manufacturer does not provide warranty for any

additional part or piece that was not supplied by the manufacturer.

to the environment or human health from uncontrolled waste disposal, please separate this from other

types of wastes and recycle it responsibly to promote the sustainable reuse of material resources.

Household users should contact either the retailer where they purchased this product, or their local

government office, for details of where and how they can take this item for environmentally safe

recycling. Business users should contact their supplier and check the terms and conditions of the

purchase contract. This product should not be mixed with other commercial wastes for disposal.

The product warranty period is for 3 years from the purchase date. However, the warranty does

not cover any of the following problems, and a nominal service fee will be charged if:

· Product has been improperly used or handled by user.

· Product has been disassembled and/or altered by user.

· Product has been damaged by connecting a power supply with improper specifications.

· Product has been damaged due to an “Act of God” (fire, flood, tsunami, natural disaster, etc.).

· To replace expendable components.

· Product is malfunctioning due to an unstable network connection.

Correct Disposal of Batteries in this Product

(Applicable in the European Union and other European countries with separate

battery return systems.)

■

This instruction manual is based on the product installed with the

firmware version at 1.0.0.

This marking on the battery, manual or packaging indicates that the batteries in this product

should not be disposed of with other household waste at the end of their working life. Where

marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury,

cadmium or lead above the reference levels in EC Directive 2006/66. If batteries are not properly

disposed of, these substances can cause harm to human health or the environment. To protect natural

resources and to promote material reuse, please separate batteries from other types of waste and

recycle them through your local, free battery return system.

The rechargeable battery incorporated in this product is not user replaceable.

For information on its replacement, please contact your service provider.

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Warning

Cautions & Warnings

The following section contains vital information that helps protect the safety of the user

and prevent property damage/loss. Please read it carefully for safe and proper use of

your product.

Stop using the product immediately if

smoke or an unusual amount of heat is

emanating from your camera.

This product must be installed only

by specially-trained personnel.

※If you have questions about the product, please contact your local vendor. Please note that no

ancillary costs occurring during the service of your product (hiring a ladder car, for example)

are covered by the warranty.

※Please disconnect the plug from the outlet during electrical storms. (To avoid product damage

and prevent fire.)

Installing this product requires experience and

specialized skills; attempting to install the product

by yourself exposes you to the risk of fire and/or

electric shock. Please contact your vendor for

installation.

It may result in fire.

※This product is a supplementary security device; the manufacturer will not be held liable for

any damage to property, personal injury, and/or death caused by theft, fire, or natural disaster

that may occur during the use of this product.

Do not install the product in a damp

area, or where it may be exposed to

flammable liquids and/or gas.

Do not install the product on a

structurally unsound surface.

Legend: Warning and Caution Symbols

This warning symbol indicates potential death, grave personal injury, and/or

damage to property as consequences for failure to comply.

This caution symbol indicates damage to the equipment, installed programs,

and/or contained data as consequences for failure to comply.

The product malfunctions, electric shock, and/or

fire may occur.

The product may become detached and fall.

This symbol indicates an informative appendix to a certain section of this

user’s manual.

Do not install the product where it may be

exposed to rain, water, and/or radioactivity.

Do not handle the power plug with

wet hands.

Water may enter the product and cause malfunctions.

It may cause electric shock.

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Caution

Detailed Warnings and Cautions

Do not install the product in a location

where it may be exposed to extreme

heat or cold.

Do not install the product in areas

with flickering illumination.

- Avoid operating the camera for long durations under high temperatures and in high humidity. Excessive heat

can shorten the lifespan of the camera components.

Do not install or place the camera near any heat sources.

- Subjecting the dome cover to physical shock may damage the camera and cause water leakage into it.

Do not place the camera facing direct sunlight or other intense light sources. Strong lights such as spotlights

can cause distortions—blooming and smear—as well as discolorations on the screen by heating up the color

filter of the camera. They also may cause reflections inside the camera, leading to operational malfunctions.

- Do not drop the camera or subject it to physical shock or vibration; this can cause serious damage to the

camera.

Using the product in extremely hot (over 50°) or

extremely cold (under -10°) environments may

degrade picture quality and/or cause product

malfunctions.

When using the product in hot areas, be sure to

provide adequate ventilation for the product.

Severe fluctuations in ambient luminance, such as

flickering of old fluorescent lights, may cause the

product to malfunction.

- When installing the camera near a power line, make sure to keep at least 1 meter distance from the power

line, or earth an additional metal pipe to separate the camera from the power source.

This camera is for installation on a ceiling. Installing it on the ground or in a location that is not level may cause

product malfunctions and shorten its lifespan.

- When installing it in an outdoor environment, use the outdoor housing.

- Avoid installing and operating the camera in the following places.

Do not drop the product, or subject it to

strong shocks or vibration.

Never point the camera directly at the

sun, or other powerful sources of light.

• Places where the temperature exceeds the camera’s recommended range.

(Indoors: -10° ~ 50°, Outdoors: Refer to the housing manual)

• Places where drastic temperature changes occur: e.g. Near an air conditioner.

• Places that are exposed to steam, oil, and flammable substances: e.g. Inside a kitchen.

• Places that are exposed to radioactivity, X-rays, strong electric waves, and electro-magnetic waves.

• Places that are exposed to outdoor air contaminants: e.g. Dust and car exhaust.

• Places where there is high humidity.

• Places that are exposed to corrosive gas: e.g. Near the sea.

It may damage the product.

You may severely damage the charge-coupled

device (CCD).

- Covers that are dusty or smeared decrease the picture and video quality. Clean the dome cover and camera

lens on a regular basis.

Do not disassemble the product or

allow foreign objects to get into the

product.

- Remove the plastic wrap on the dome cover only after the camera installation is complete.

Do not touch the camera lens.

- This camera is not equipped with a power switch. Plug in the camera only after the installation is complete.

- The main unit has a large and a small door.

A large door has a 24-pin connector and a small one has a 4-pin connector. Because these are not used for

the product operation, do not connect cables to them. It may result in malfunction.

Caution

• Risk of Explosion if Battery is replaced by an Incorrect Type.

Dispose of Used Batteries According to the Instructions.(See 4 page)

It is the most important component of your product.

Avoid contaminating the lens with fingerprints or

other pollutants.

Product damage and/or fire may occur.

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Chapter 1. Product Introduction

1.1. Introduction

SD Memory Card Slot for Local

Storage

Preset Position Saving and Loading

The SNP-3750/3350 37x/33x PTZ network camera is based on MPEG-4 codec technology,

which achieves both a high data compression rate and high image quality. This advanced

network camera is capable of transferring high quality image data at a high frame rate and in

real time over a network. It is easy to install and use; you only need a network cable to install

and connect it to your network, and you can remote-control, monitor, command it online from

anywhere, at anytime.

The SNP-3750/3350 37x/33x PTZ network camera is provided with our proprietary

embedded software solutions (Embedded Web Server, Embedded Streaming Server, and

Network Protocol) to guarantee optimal performance and stability through various internet-

integrated services.

SD memory cards can be used to store event

data.

Up to 255 preset positions can be set and

loaded at any time.

Privacy Protection

Digital Flip

You can mask desired areas on the screen for

privacy protection.

Use the Digital Flip option in the webpage or

Web Viewer to monitor an object moving

under the camera. You can monitor it easily

without inverting the screen from top to

bottom or from left to right.

1.2. Features

Supports RTSP, RTP/UDP, RTP/

Multicast

locations.

37x/33x Zoom Lens with Autofocus

Capacity

- Group Monitoring

The camera can monitor up to 255 preset

Area Masking

locations at a time in the order that they are

The built-in 37x/33x optical zoom lens with

Alert Options

selected.

- Tour Search

autofocus capacity is combined with a 12x

digital zoom, providing a maximum of

You can mask up to 8 desired areas on the

screen for privacy protection.

Using the Tour Search function calls up to 6

444x/396x zoom.

The camera’s motion detection is integrated

with various alert options; you can set it up to

transfer a still image via FTP or e-mail, or

store the image to an SD memory card upon

detecting movement.

groups at a time to call and monitor the

presets programmed into the groups.

High Data Compression Rate

Area Zoom

Smart P/T

Based on the MPEG-4 high data compression

rate, this camera has a comparatively high data

Area Zoom allows the operator to zoom in on a

specific spot by drawing a box on the screen.

This option is simple to use via the mouse.

In the Area Zoom mode, PTZ operations can be

controlled with a single mouse click.

The Pan and Tilt speed compensation option

transfer rate; images are transferred at a high

Two-Way Audio

allows detailed manual control even when the

camera zooms in on an object.

frame rate over a network.

Audio data can be transferred both ways in

real time.

Wide Range Auto Security Functions

Day & Night Technology

- Individual Preset Mode

Supports RS-485

To achieve optimum video quality, each preset

can be saved with up to 7 different control

options in the camera OSD.

With its daytime & nighttime switch and Sens-

Up functions based on the ICR (Infrared Cut

filter Removal) method, the camera provides

high-quality pictures regardless of whether it is

day or night.

Real-Time Multi-Channel Multi-

Encoding

This camera supports the RS 485/RS 422

long-distance communication protocols for

remote control via our controller.

- Image Hold

When moving between presets, the camera

can hold the image status, which helps the

screen observer relieve visual fatigue.

- PTZ Trace

This camera can encode images

simultaneously at different resolutions (4CIF,

CIF, QCIF) with two different codecs (MPEG-4,

JPEG) and transfer them in real time.

※ꢀSens-Up increases the CCD sensitivity by

electrically extending the camera’s exposure

time.

Up to 4 custom network patterns can be

saved and replayed.

Supports Analog Output

- Auto Swing

※ꢀDay & Night enables you to select between

color and B/W modes depending on the

lighting conditions.

For enhanced installation convenience, this

camera supports analog output.

You can command the camera to perform the

Pan or Tilt operation repeatedly between 2

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Chapter 2. Part Names & Functions

2.1. Package Contents

Brackets

❶

STB-350PPM

Parapet Mount

STB-340PCM

Corner Mount

STB-330PPM

Pole Mount

STB-25PF

Indoor Flange

❹

❶

Camera Body

SD Card (2GB)

User’s Manual/CD/Quick Guide

Cross Cable

AC 24V Adapter

STB-30PF

Indoor Flange

STB-370NPC

Ceiling Installation Base

STB-496PPV

Ceiling Bracket

STB-270PWV

Wall Bracket

* Accessories

The following items are sold separately from the camera.

STB-270B

Setup Box

Housing

STH-380NPO

Outdoor Housing for Very Low

Temperature Environments

(-40°~50°)

STH-370NPE

STH-370NPI

Indoor Housing

(-10°~50°)

STH-360NPO

Lightweight Outdoor

Housing

Flush-Mount Indoor Housing

for PTZ Dome Camera

(-10°~50°)

(-20°~50°)

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Chapter 2. Part Names & Functions

2.2. Camera Body

2.3. Camera Wiring Interface Board (Sold Separately)

For the camera wiring, please refer to the picture below. The camera’s wiring interface board

is equipped in a housing and bracket that are sold separately.

Front

Side

ETHERNET

Audio IN/OUT

Alarm

Alarm Output

Video Output

Alarm Input

Communications and AUX

Power Supply

D+

D-

TX+ TX-

GND A_COM A_NO

AC24V 2.5A

Bottom

Power Input

Ground

Refer to Control Signal

Connection Diagram

(Below)

AUX Output

❶

Unlock Button

SW1, SW2, SW3: Communication Switch

SW4, SW5: ID Switch

SW1

SW4

Protocol 1-1 1-2 1-3 1-4

SW2

SW3

Control Signal Connection

·RS485 Communications

SW5

STW

Pelco-D

Pelco-P

SEC

Panasonic

Vicon

OFF OFF OFF OFF

OFF OFF OFF ON

OFF OFF ON OFF

OFF OFF ON ON

OFF ON OFF OFF

OFF ON OFF ON

Caution

Honeywell OFF ON ON OFF

AD OFF ON ON ON

Safety Cable Hook

Baud 2-1 2-2 Address Weight

2,400 ON ON

4,800 ON OFF 4-2

9,600 OFF OFF 4-3

4-1

19,200 OFF ON

4-4

Camera

D+

D-

Controller

TXD+

TXD-

5-1 16

5-2

OFF OFF 5-3 64

ON ON 5-4 128

• The maximum power capacity of the alarm and

AUX outputs is 30VDC/2A, 125VAC/0.5A, and

250VAC/0.25A.

ermination

ETC

2-3 2-4 3-1 3-4

422/485 ON/OFF

Response

AUX1

OFF OFF

ON OFF

AUX2

• To connect products over the camera’s capacity,

please use an additional relay device.

·RS422 Communications

Camera

Controller

• Connecting the power connector and GND

incorrectly to the NC/NO and COM ports can

cause a short circuit which may lead to fire and

damage the camera.

D+

D-

TXD+

TXD-

TX+

TX-

RXD+

RXD-

* For instructions on configuring the switches, please refer to Page 16: 3.2 DIP Switch Settings.

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Chapter 3. Installing Camera & Network Setup

3.1. PTZ Dome Camera and Accessory Wiring Diagrams

3.2. DIP Switch Settings

SW1

SW2

SW3

Connecting to the NVR (SNR-6400/3200)

SW (Pin No.)

SW1(1~4)

SW2(1~2)

SW2(3)

SW2(4)

SW3(1)

Purpose

Protocol Settings

Baud Rate Settings

Transfer Method Settings

Response Mode Settings

TBD

IP Camera

SW3(2~3)

SW3(4)

SW4, SW5

Termination Settings

TBD

Camera ID Setup

SW4

SW5

Local Area

Network

• Protocol Settings

Select a communication protocol for the camera.

Protocol

Samsung

Pelco-D

SW1-#1

OFF

SW1-#2

OFF

SW1-#3

SW1-#4

OFF

Pelco-P

Samsung Elec.

Panasonic

Vicon

Honeywell

Reserved

SNR-

6400/3200

OFF

Connecting directly to the SCC-3100A controller

SCC-3100A

Data Box Port 1

· RS-485:

OFF

RX+

RX-

Camera

D+

D-

TX+

TX-

※ Factory Release Mode: Samsung Techwin (OFF/OFF/OFF/OFF)

• Baud Rate Settings

·RS-422:

Camera

SCC-3100A

Data Box Port 1

Select the transfer speed for a selected communication protocol.

Baud Rate(BPS)

SW2-#1

OFF

SW2-#2

RX+

RX-

TX+

TX-

2,400

OFF

4,800

9,600

TX+

TX-

D+

D-

19,200

OFF

※Factory Release Mode: 9,600BPS

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Chapter 3. Installing Camera & Network Setup

• Camera ID Chart

• Communication Method Settings

Select a communication method for the camera.

SW4-#1

ON/OFF

OFF

SW4-#2

OFF

SW4-#3

OFF

SW4-#4

OFF

SW5-#1

OFF

SW5-#2

OFF

SW5-#3

OFF

SW5-#4

OFF

Function

OFF

SW2- #3

Transfer Mode Switch

RS-422(4Wire)

RS-485(2Wire)

OFF

※

Factory Release Mode: RS-485(OFF)

• Communication Response Settings

Select a communication response method for the camera and controller: Response or No

Response.

OFF

Function

OFF

No Response

SW2- #4

Response Mode Switch

OFF

※

Factory Release Mode: No Response(OFF)

OFF

• Termination Settings

To prevent the attenuation of communication signals between the camera and controller,

cameras that are a long distance from the camera and controller communication loop must

be set up with the proper termination settings.

OFF

Camera Input Position

Longest Distance Terminal

In the Middle of the Loop

SW3- #2

OFF

SW3- #3

OFF

※Factory Release Mode: In the Middle of the Loop (OFF/OFF)

OFF

*Note

- To use a third party controller with this product, please contact our After-Sales Service or

Technology Department.

- AD Protocol Control Method

1. Input Camera OSD: 3+Auxiliary ON

2. Output Camera OSD: 3+Auxiliary OFF

3. Enter: IRIS Open

OFF

4. Esc: IRIS Closed

- For more information about the protocols, please refer to our official website.

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Chapter 3. Installing Camera & Network Setup

SW4-#1

OFF

SW4-#2

OFF

SW4-#3

OFF

SW4-#4

SW5-#1

OFF

SW5-#2

SW5-#3

OFF

SW5-#4

OFF

100

101

102

103

104

105

106

107

108

109

110

111

112

113

114

115

116

117

118

119

120

121

122

123

124

125

126

127

SW4-#1

OFF

SW4-#2

OFF

SW4-#3

SW4-#4

OFF

SW5-#1

SW5-#2

OFF

SW5-#3

SW5-#4

OFF

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Chapter 3. Installing Camera & Network Setup

SW4-#1

OFF

SW4-#2

OFF

SW4-#3

OFF

SW4-#4

OFF

SW5-#1

OFF

SW5-#2

OFF

SW5-#3

OFF

SW5-#4

SW4-#1

OFF

SW4-#2

OFF

SW4-#3

OFF

SW4-#4

SW5-#1

OFF

SW5-#2

SW5-#3

OFF

SW5-#4

128

129

130

131

132

133

134

135

136

137

138

139

140

141

142

143

144

145

146

147

148

149

150

151

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155

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193

194

195

196

197

198

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200

201

202

203

204

205

206

207

208

209

210

211

212

213

OFF

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Chapter 3. Installing Camera & Network Setup

3.3. Preparing Adapter and Cable

SW4-#1

OFF

SW4-#2

OFF

SW4-#3

OFF

SW4-#4

OFF

SW5-#1

SW5-#2

OFF

SW5-#3

SW5-#4

214

215

216

217

218

219

220

221

222

223

224

225

226

227

228

229

230

231

232

233

234

235

236

237

238

239

240

241

242

243

244

245

246

247

248

249

250

251

252

253

254

255

- Power Adapter

The SNP-3750/3350 uses an AC24V 2.5A power adapter for the power supply.

OFF

Plug the power adapter into a power outlet.

OFF

Chart 3-1. Electrical Resistance of Copper Wire at [20° (68°)]

OFF

Copper Wire Gauge (AWG)

Resistance (Ω/m)

#24(0.22°)

0.078

#22(0.33°)

0.050

0.018

#20(0.52°)

0.030

0.011

#18(0.83°)

0.018

Drop Voltage (V/m)

0.028

0.06

• As shown in Chart 3-1, voltage drop may occur depending on the length of the copper cable: excessively lengthening the

adapter cable may decrease the performance of the camera.

OFF

ꢀ※ Camera Operating Voltage:AC 24V 10%

ꢀ※Voltage drop measurements on the chart above may vary depending on the type and manufacture of the copper cable.

OFF

- Communications Cable

For the camera to communicate with the controller, a RS-485/422 communications line is

required.

OFF

Caution

• A 30m or shorter length is recommended

for the connection.

OFF

* The communication cable is not enclosed with the

camera.

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3.4. Connecting Monitor

3.5. Preparing & Installing Camera Bracket

Connect the cable to the camera’s rear video output terminal and the monitor's video input

terminal.

For installation guidelines for brackets and housings, refer to the installation manual that is

enclosed with the bracket or housing.

Internet

37x/33x PTZ Network Camera

SNP-3750/3350

Monitor

PC Web View

• The wiring varies depending on your monitor type and peripheral devices; please refer to the user manual for each device.

• Please make sure the monitor and camera are turned off when connecting them.

LAN

Internet

• As shown in the picture below, set the 75Ω/Hi-Z switch of each device to Hi-Z for the intermediate video receiver and to 75Ω

SNR-6400/3200

for the end device.

PC Web View

SNP-3750/3350

intermediate

Video Receiver

End Device

RJ45 Cable

Control

Connection

Caution

SCC-3100A

CONTROLLER (SUB)

SCC-3100A

CONTROLLER (MAIN)

• This product is a network camera that transfers video over a network; the video output terminal is

used to set the imaging range of the camera at installation.

• Using the terminal for monitoring purposes may cause problems such as degradation in video

quality.

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- Configuring Camera DIP Switches

3.6. Ceiling Installation Example

DIP switches for communication and ID protocols are located on the bottom of the camera.

For more instructions, please refer to 3.2 DIP Switch Settings(Page 25).

- Attaching Template & Installing STB-370NPC

Attach the enclosed template to the ceiling, then drill a hole in the ceiling according to the

88mm diameter hole marked on the template. Drop the camera cables down from the

ceiling through the hole. Next, install the base, STB-370NPC, to the ceiling as shown in the

picture.

Protocol (SW1,2,3), ID(SW4,5)

Before installing the exposed bracket, open the hinged door at the bottom of the bracket as

shown in the picture. Hold the knob on the hinged door to open it.

- Connecting Camera Safety Cable and Attaching Camera

Carefully attach the camera to the mount following the alignment guide marks as shown in

the picture. First, hook the camera's safety cable on the mount, and then attach the

camera. The safety cable is coiled inside the base. As shown in the left hand picture, pull

out the safety cable from the base and then hook it to the mount.

Template

Knob

Safety

Cable

Direction

Guides

Direction

Guides

- Connect Terminal Wires

Connect the cables to the terminal block on the hinged

door.

When connecting, please refer to 2.2 Camera Wiring

Interface Board. Once the wiring is complete, close the

hinged door.

AligntheDirection

Guides

※To attach the camera to the mount, refer to the alignment guide marks as shown in the picture.

Caution

• Do not connect the camera to a power outlet until the installation is complete. Supplying power

while the installation is in progress may cause fire or damage the product.

• Make sure to hook the camera's safety cable to the mount before proceeding. Otherwise you may be

exposed to serious injury caused by the camera falling.

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※ To attach or detach the camera, refer to the picture.

Notes

For the network settings, you must register the internal IP of your computer.

* Attaching the Camera: Hold up the camera and push it to the mount as shown in the picture.

Push the camera until you hear a "click".

* Detaching the Camera:To detach the camera, pull the camera downward while pushing up the

unlock buttons on the camera.

→

To register the IP, go to My Network Environment

Properties

Local

→

Area Connection

Properties.

Unlock Button

Unlock

To Detach the

Camera

To Attach the

Camera

Next, select Internet Protocol (TCP/IP) and click the "Properties" button

below, then press "Advanced…" to set advanced options for your product.

3.7. Network Configuration & Connection via Website

Use these instructions if you are using a single SNP-3750/3350 37x/33x PTZ network

camera.

1. Connect the SNP-3750/3350 37x/33x PTZ network camera to a computer with a cross

cable.

•192.168.1.XXX as the internal IP of your computer. (XXX: 0 ~ 255)

Caution

• 192.168.1.100 is the IP address for the camera and will be unavailable as the internal IP address

for your computer.

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→

2. Open the internet browser on your computer, enter [192.168.1.100] in the address bar,

and then press <Enter>.

4. Once you have moved to the "Config Network" page, configure the network settings for

the SNP-3750/3350 network camera. To save the new settings, press <Apply>.

You will be connected to the Web Viewer login page for the SNP-3750/3350 37x/33x

PTZ network camera.

http://192.168.1.100

(default : 4000)

→

3. Log in with an administrator account, and then move to the "Config Network" page.

①

LAN / xDSL / DHCP Setup

Category

Description

Enter the network information of the camera to connect it to a local network

or assign it to a static IP.

LAN

xDSL

When using xDSL, enter the xDSL ID and password.

If the camera receives an IP address automatically from a DHCP server, use

this DHCP option. “DHCP” is used in an LAN environment with a DHCP server.

Generally, medium to large networks run a DHCP server on a LAN while

small networks use the DHCP function of IP routers.

DHCP

The default administrator login information is ID: admin, and PW: 11111111.

Notes

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Chapter 4. Using Web Viewer

②

Port Setup

4.1. Using Web Viewer

4.1.1. Login

Enter the IP address of your camera in an internet browser, and then press Enter to connect

to the Web Viewer login page.

Category

Port Setup

Description

Select a service port;

the default is 80.

Notes

When a device is connected to a cable or xDSL modem, its IP address

keeps changing each time it attempts to connect to the ISP (Internet

Service Provider) so you cannot check the new IP address of the device.

DDNS is useful for situations like this, involving products with dynamic IPs.

You can easily check the new IP address of your products by registering

them to our DDNS server at www.samsungipolis.com. To use the DDNS

service, first register the product to the DDNS server. Come back to this

page, select Enable under the Use DDNS option, and then enter the ID and

password that was submitted to the DDNS server. For more information,

please refer to Page 50:“Using DDNS.”

Enter your user ID and password, and then click <Login> to move to the next page.

Notes

The default administrator login information is ID: admin, and PW: 11111111.

The <Guest> button can be used for access only if the Guess Access option is checked in

→

System User Guest Setup.

Please change the password of your administrator account upon the first login.

It helps you prevent unauthorized users from connecting to the administrator page.

Notes

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Stretch Image

4.1.2. Monitoring Screen

Expands the screen to the size of 4CIF when selecting CIF and QCIF for

resolution.

The monitoring screen consists of a menu area for the camera and video settings and a

display area for the video feed from the camera.

1Ch Display

Caution

Displays only one video in the display area; the SNP-3750/3350 supports

only one channel at this time.

• This Stretch Image option is not available at 4CIF resolution.

Flip Image

Inverts the screen from top to bottom.

Information

Displays information about the current channel: name, time, date, etc.

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Changes the direction to which the camera faces.

Clicking the button displays a circular button as shown below. Click

an arrow on the circular button to rotate the camera in that

direction.

Save Image

Saves the channel screen as a JPEG file.

Basic

Select a screen resolution and image compression type.

•

Resolution

(For more instructions on selecting a resolution,

please refer to the Video Setup Video/Audio page.)

→

- 4CIF

- CIF

- QCIF

adjusts the zoom and focus of the camera. Clicking

the button displays a circular button as shown below.

Click

• Compression Types

- MPEG4

- M-JPEG

a symbol on the circular button to zoom the camera in or out, or

adjust the focus.

• Frame Rate

- A maximun number of frames to transfer per second.

• Video Quality

- Displays the video quality.

You can adjust the PTZ speed with the slider at the bottom of the

page. A total of 6 different PTZ speed levels are available. Click

to decrease the PTZ speed by one step, and

to increase it by one step. 1 is the slowest PTZ speed setting while

6 is the fastest.

PTZ

Controls the PTZ operation of the camera.

Video Analytics

Controls the Video Analytics operation of the camera.

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4.2. Administrator Page

4.2.1. Video Setup

Alpha Blending

Makes changed parts appear half-transparent.

Reset

The following page appears when selecting

the left side of the screen move to the relevant menu page.

at the top of the screen. Buttons on

Select the current screen as the background image.

※ For more information about "Video Analytics" please refer to

4.2.1.4 Video Analytics.

4.2.1.1 Video / Audio

Relay

Turns a connected relay on or off.

Aux

Turns a connected AUX on or off.

Auto Focus

Automatically adjusts the camera’s focus on the current screen.

Category

Description

Select a resolution according to a video format: MPEG-4 or M-JPEG.

You can also adjust the frame rate and quality of each video format.

Video Compression

Video Type

Displays the current video type: NTSC or PAL.

You can select Default as the resolution at the Monitoring page.

Check to use an audio input channel.

Default

Display

Stream

Caution

• If neither a relay nor an AUX is connected to the camera, clicking this button does not turn the relay/

AUX on or off, even if the button turns blue when pressed.

Audio - In

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Audio - Out

Check to use an audio output channel.

4.2.1.2 Streaming

Max User Connection

Select a number to limit the concurrent users.

Adjusts the sensitivity of an audio mic.

Mic. Sensitivity

Set this to Low for an amplifiable mic and High for others. (Set to Low for

non-mic line-in signals.)

Caution

• New settings are saved only if you click the

The button cancels new settings.

button at the bottom of the screen.

■Continuous JPEG Image Transmission

Category

Description

Use

Check to use the Continuous JPEG Image Transmission option.

Select a number of frames per second.

FrameRate

Server Name

Server Port

Enter the domain name or IP address of your FTP server.

Enter the port number of your FTP server.

Enter a home directory in the FTP server to save data. Make sure to enter “/”

to save the data directly to the FTP server's home directory.

Home Directory

User ID

Enter an ID to log in to the FTP server.

User Password

Enter the password for the ID that is entered above.

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■Streaming Engine

■ How to Use Streaming Engine

Please follow the instructions below to use the streaming engine.

We recommend using VLC Media Player for the streaming engine. (Version: 1.0.1 or higher)

Configure the RTP/RTSP streaming service.

Category

RTSP/TCP

RTP/UDP

Description

Check to use RTSP/TCP.

Check to use RTP/UDP.

Services

Step 1) Set Up Streaming Page

❍

Select a desired function on the streaming engine, and then press <Apply>.

RTP/Multicast Check to use RTP/Multicast.

RTP/Multicast IP

Enter an IP address for RTP Multicast.

RTP/Multicast Port

Enter a port number for RTP Multicast.

Step 2) Run VLC Media Player

Unicast Image Resolution

RTSP Standard Port(554)

Select a resolution for the RTSP/TCP and RTSP/UDP streaming services.

Check to use the RTSP standard port, 554.

The following window appears when you open VLC media player in your computer.

• Multicast RTP is effective to transfer video to multiple users as it uses a very low amount

of network bandwidth.

• Multicast RTP, however, uses UDP that transfers the latest video but may also incur the risk

of data loss.

• Multicast requires an authorization from the server router; multicast over the internet is not

available.

• Enter the camera ID and PW into the menu highlighted in the picture below.

• Streaming resolution for Multicast is fixed as CIF.

Notes

Unicasting is suitable for VOD (Video on Demand) services as it does not

transfer video data unless a user connects and requests data transfer.

Caution

• New settings are saved only if you click the

button at the bottom of the screen.

The

button cancels new settings.

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Checking Use RTP Over RTSP (TCP) activates RTSP/TCP Connection in the

Streaming Engine Services menu. To use RTP/UDP and RTP/Multicast,

Notes

→

do not check the box.

• In the menu bar, select Media (M), and then Open Network Stream (N).

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• Depending on the type of video, enter an address as from the examples in the following

chart, and then click Play (P). (When using the default RTSP port number, 554, you may

skip entering the port number.)

4.2.1.3 Motion Detection

Configure the camera’s Motion Detection operation.

: Selected Area,

: Other Areas.

Notes

The followings are examples of addresses for network streaming.

Address

Streaming Engine Settings

For RTSP/TCP and RTP/UDP

For RTSP/Multicast

Category

Description

rtsp://<IP>:<SERVICE PORT>/mpeg4unicast

rtsp://<IP>:<SERVICE PORT>/mpeg4multicast

Enable

Check to enable Motion Detection.

Select a sensitivity level for motion detection according to the video display

settings. 5 levels are available, and 5 is the most sensitive.

Sensitivity

<IP> :The current camera IP

<Service Port> :The number of the service port +1 that is selected at the

Notes

→

Config Setup Network menu.

ex) default port : 80 <SERVICE PORT> : 81

Caution

• New settings are saved only if you click the

→

button at the bottom of the screen.

※ꢀ

When using the default RTSP port number, 554, you may skip entering

the port number.

Apply The

button cancels new settings.

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4.2.1.4. Video Analytics

4.2.1.5. Privacy

For privacy protection, you can specify areas to hide. When selecting an area on the screen,

the area is masked in gray.

Category

Description

Category

Privacy zone

Description

Enable

Check to enable Video Analytics.

Indicates the number of the Privacy Zone.

Select a sensitivity level for motion detection according to the video display

settings.

5 levels are available, and 5 is the most sensitive.

Sensitivity

Enable

Set Privacy

Start

Select On or Off to apply the selected Privacy Zone on the screen.

Defines a selection as a Privacy Zone.

Starts selecting an area.

Transition Time

Reset Time

Shows the period of time maintaining a changed screen for detection.

Resets the current screen to a selected point of time.

End

Finishes selecting an area.

Select an area for which the Pan and Tilt operations of the camera are

limited.

Privacy Limit

Pan Limit limits the Pan operation while Tilt Limit limits Tilt.

Enable

Set Limit

Start

Select On or Off to use Privacy Limit.

Defines a selection as a Privacy Limited area.

Starts selecting a Privacy Limited area.

Finishes selecting a Privacy Limited area.

End

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When right-clicking on the screen, the following menu appears. Descriptions for each menu

are as below :

4.2.1.6. Camera

Category

Description

Audio

Mic

Preset

Area Zoom

Move PTZ

Turns on audio.

Use a mic.

Sets the selected area as a preset.

Zooms in on a selected area.

Changes the current zoom power to 1x.

Moves to the previous area and its settings.

Moves to the next area and its settings.

■ Focus / Zoom

ꢀFocus Mode

- Auto : Performs continuous autofocus.

- Manual : Changes the camera mode to Manual Focus.

- One Shot AF : Performs auto-focusing one time only immediately after the Pan/Tilt/

Zoom operation.

Goto 1x Zoom

Previous PTZ

Forward PTZ

ꢁZoom Tracking

Caution

• Set Pan and Tilt range to be within 30 degree when selecting a Privacy area.

• Mode

- Auto : Performs zoom operations in the Autofocus mode.

- Tracking : Performs zoom operations in Manual Focus mode.

- Off : Disables the focus modes when zooming. (Full manual mode)

• SPEED

- Slow/Medium/Fast:Adjusts the zoom operation speed.

• Digital Zoom

Enables the maximum digital zoom. Up to 12x digital zoom can be selected to achieve a

maximum combined zoom of 444x (SNP-3750) or 396x (SNP-3350).

■ White Balance

ꢀMode

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The White Balance settings adjust the balance of the screen colors under different

lighting conditions.

- ATW :Adjusts the screen color automatically.

- MANUAL : Enables customization of the Red and Blue gains.

- AWC :Adjusts the screen color to be optimized to the current lighting and monitor

conditions. Using this setting may require a readjustment if the lighting conditions

change.

- Indoor : Optimizes the screen colors automatically for indoor environments.

- Outdoor : Optimizes the screen colors automatically for outdoor environments.

Caution

• WDR is disabled if the shutter is in Manual mode.

• During WDR operation, noise, discoloration, spots, and snow may occur depending on lighting

conditions. If they occur, stop using WDR.

• When selecting WDR, AGC Manual is disabled.

- USER : Select an area for which to use the Backlight feature.

• WINDOW ON : Select to use the Area Selection window.

• DIRECTION :ALL – Moves the Area Selection window in a desired direction.

Detail – Adjusts the shape of the Area Selection window.

- HLC :Activates the Highlight Compensation mode.

■ Exposure

The Exposure settings are for controlling the camera’s exposure meter.

ꢀBrightness :Adjusts the screen brightness. (Over 50: Brighter, Under 50: Darker)

ꢁIris

The HLC settings selectively eliminate highlights in a restricted environment such as

the entrance to an apartment parking lot or gas station, and is useful to detect small

objects like car license plates. HLC is disabled during the daytime. While monitoring

nighttime car traffic, if car headlamps reflect too brightly on the screen, the camera

automatically eliminates the headlamp lights and adjusts the colors of the license

plate accordingly.

- Auto :Automatically adjusts the exposure meter.

- Manual : Enables manual adjustment of the exposure meter.

ꢂShutter : Controls the camera’s electronic shutter.

- ESC :Adjusts the shutter speed automatically according to the screen brightness.

- A.FLK : Select this setting when you experience picture flickering. Flickering can

happen when artificial lighting frequencies clash with camera frame rates.

- Manual : Enables manual adjustment of the shutter speed.

ꢃSens-Up : Controls the camera’s electronic shutter.

- Auto :Automatically detects light levels and maintains a clear picture at night or under

low-light conditions.

HLC Masking Area

■Back Light

This feature is achieved by our innovative SV-IV DSP chipset. Unlike other cameras, this

SNP-3750/3350 enables you to see clearly both an object and the background, even when

the object is in extreme backlight .

• Adjusts the HLC sensitivity level.

• Color :Adjusts the mask color on the highlighted area.

Caution

ꢀBack Light Mode :

• Even if HLC is on, car license plates may not be detectable depending on the location and

angle of the camera as well as the lighting conditions.

- Off : Disables the Backlight mode.

- WDR : Use the WDR (Wide Dynamic Range) mode.

• WDR Setting :Three WDR sensitivity levels are available: Low, Medium, and

High. Note that the higher the sensitivity level, the lower the

contrast in the light and dark areas becomes.

■AGC (Auto Gain Control)

AGC (Automatic Gain Control) adjusts the camera’s gain control and the screen brightness if

the camera has captured an object under low-light conditions.

• WDR Level :Adjusts the overall brightness of the screen in WDR mode.

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■SSNR (Samsung Super Noise Reduction)

Caution

Reduces background noise in low-light images.

- OFF : Disables the noise reduction function.

- LOW : Reduces only a small amount of noise, but generates almost no afterimage.

- Medium :The most commonly used mode. Reduces a suitable amount of noise while

generating only a faint afterimage.

• This function uses the digital zoom; it causes degradation in video quality.

• The stabilizer does not activate at low light levels.

• The stabilizer does not activate when the camera is capturing an area with a monotonous pattern,

such as the sky or a white wall.

- HIGH : Reduces noise significantly, but generates obvious afterimages.

■Others

ꢀ Stabilizer :The stabilizer compensates for camera vibration as a result of wind and other

causes.

ꢁDome Cover

Caution

• SSNR is disabled when the AGC mode is turned off.

These settings are to optimize the camera’s focused object position according to the

dome cover type.

- Inner : Select when using the camera without a housing. (Factory Release mode)

- Outer : Select when using this camera with a housing.

- None : Select when using the camera without the dome cover.

■ Day & Night Mode (DAY/NIGHT)

This feature changes the mode of the camera between Color and B/W (Black and White).

ꢀMODE :

- AUTO : Operates in Color mode most of the time, and switches to B/W mode if a low

light level is detected during nighttime.

- COLOR :Always displays video in color.

■P/T Setting

ꢀProp. P/T

This commands the camera to change the Pan and Tilt speed automatically according to

the current zoom position. Moving the joystick clockwise (Tele) slows down and

counterclockwise (Wide) accelerates the Pan and Tilt speed, allowing detailed

adjustments. Turning this “OFF” executes the optical 1x zoom speed regardless of the

zoom position.

- B&W : Always displays video in black and white.

ꢁDuration :The camera’s light sensitivity is adjustable as in the chart below. The camera’s

ambient light switching performance may vary depending on its environment.

Color → B&W

2.5 lux

B&W → Color

4 lux

Early

Late

ꢁDigital Flip

0.8 lux

6 lux

Digital Flip is useful to monitor a moving object or a person passing directly under the

camera.

When an object or a person passes directly under the camera, the camera’s tilt angle

automatically adjusts and follows the object or person over 100 degrees to the other side

of the tilt area without panning. The screen inversion occurs at 100 degrees or higher

and is digitally adjusted.

ꢂDwell Time :You can select day/night switching delay time from.

Caution

• Auto mode is disabled when AGC is turned off. This function is only available when Color or B/W

mode is selected.

ꢂImage Hold

While the camera is operating in the Group or Tour Search mode, this feature pauses the

monitoring screen at a previous preset until the camera reaches the next preset location.

This is useful to help the screen observer maintain a constant watch and to monitor

multiple locations within a network.

• Using B/W mode under sunlight or in halogen lighting may decrease the focusing performance.

■Image Adj (DAY/NIGHT)

ꢀ Sharpness : Sharpens image outlines.

ꢁColor : Adjusts the color density of an image.

ꢃ Power On Resume

This is useful when the power is disconnected and reconnected due to power failures or

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other power interruptions.

ꢄ Turbo Enable

- Data Bits : Displays selected data bits.

- Stop Bits : Displays selected stop bits.

This function accelerates the speed of the PTZ operations in proportion to the period for

which the PTZ button is pressed.

For example, hitting the PTZ button once activates the operation at slow speed, but the

speed increases so long as you are holding down the button.

Caution

• New settings are saved only if you click the

The

button at the bottom of the screen.

button cancels new settings.

■OSD Setting

4.2.1.7. Record

ꢀCamera ID : Displays or hides the ID of the current camera on the screen.

ꢁSequence Status : Displays or hides the status of a sequence action that is in progress.

ꢂPTZ Position : Displays or hides the status of the Pan, Tilt, and Zoom operation that is in

progress.

Use this menu to save image data to an SD memory card.

■Initialize

ꢀCamera Default : Use this function when replacing the camera’s zoom module; uploads

the settings of the previous module to a new module. Make sure to

keep the camera turned off while replacing the module and then use

this function.

ꢁAuto Refresh : Optimizes the electronic circuits and components of the camera on a

regular basis. This function is useful to maintain and restore the current

settings of the camera. Use it after the camera has been facing a strong

light source directly for a long time, or when the settings have changed

after the camera has repeatedly rotated to capture the video of an area

over a long period.

- OFF, 1~7 Days : OFF disables Auto Refresh while 1 to 7 Days performs it at selected

intervals.

■Record Setup

ꢀ

※ Auto Refresh takes approximately 10 seconds to finish. If Auto Refresh activates in

the middle of a sequence action, the camera pauses the sequence action and

performs an Auto Refresh, then resumes the sequence action once the refresh is

complete.

Category

Target Stream

Pre alarm

Post alarm

M-JPEG Recording

Frame Rate

Description

Select a stream to save.

Select a time to start saving an event prior to its occurrence.

Select a time to finish saving an event after its occurrence.

Selecting ALL saves all frames while 1fps saves only 1 frame per second.

■Status

Displays the settings and version of the dome camera.

MPEG-4 Recording

Option

Selecting ALL saves all frames while 1fps saves only 1 frame per second.

Deletes the oldest file and saves a new file when no free space remains in an

inserted memory device.

If an inserted SD memory card is not working or becomes full—because the

Overwrite option is not used, selecting this option displays a warning message on

the screen.

- Cam Model : Indicates the model name of the camera.

- Protocol : Indicates the type of protocol that is used for the camera.

- Duplex : Supports one- and two-way communications.

- Baud Rate : Displays the selected baud rate.

Overwrite

Warning Message

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Category

Storage Size

Description

Total: Indicates the total capacity of an SD memory card.

Free: Indicates the free space of an SD memory card.

Event Type: Displays the number of available files per event type: MD

(Motion Detection), SD (Sensor Detection), and VA (Video Analytics).

When selecting MD or Sensor, displays only the selected type of event files

when searched.

Caution

Storage

Informa

-tion

• If Overwrite is not checked and the SD memory card is full, the camera stops recording data.

• This camera is compatible only with SD cards; MMC cannot be used. Do not insert an SD card the

wrong way round; it may damage the slot.

• Only 1GB to 2GB SD and 4GB SDHC cards are supported.

• We recommend the FAT32 format.

• Please turn off the camera before removing the SD card; the data may be damaged otherwise.

• If using 4CIF resolution, the camera saves only 1fps for both MPEG-4 and M-JPEG.

Total Clips

Replay/

backup

Event Type

Lists files of a selected event type.

Moves to a page that contains a list of older files.

> : Moves to the next page.

>> : Moves to the last page.

Moves to a page that contains a list of newer files.

< : Moves to the next page.

<< : Moves to the last page.

Goto

Enter a page number to go directly to it.

Plays a saved video.

4.2.1.8. Replay / Backup

Stops the video.

Pauses the video.

Configure this menu to record Motion Detection and Sensor events upon their occurrence. You

can also watch a recorded event using this menu.

Save the video image as a JPEG file.

Saves the video to your computer.

Downloads SLiM Player in your computer.

4.2.2 PTZ Page

The following page appears when selecting

at the top of the screen.

Caution

• For the Backup operation, only 1 file can be backed up at a time.

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■Preset Setup

4.2.2.1. Swing

To save a desired location for the Pan/Tilt or Zoom/Focus operation along with detailed

camera settings for the location, configure the following options.

Category

Number

Name

Move

Edit

Description

Select a number to identify a preset. (Preset numbers 1 to 255 are available.)

Name a preset.

Moves to a selected preset when its number is selected.

Enables detailed camera settings to be configured for a preset.

Saves a preset; move to a desired location for the Pan/Tilt or Zoom/Focus operation,

enter a preset number and name, and then press the Add button to save the location

as a preset.

Add

■Swing Setup

Delete

Deletes an existing preset; select a preset number, and then press the Delete button.

Category

Mode

Sequence Pan Swing

Description

3 modes are available: Pan Swing, Tilt Swing, and P&T Swing.

Activates only the Pan operation for Swing monitoring.

Activates only the Tilt operation for Swing monitoring.

Activates both the Pan and Tilt operations for Swing monitoring.

Select the first preset for a route consisting of 2 presets.

Select the second preset for a route consisting of 2 presets.

Select the camera’s movement speed between the first and second presets.

(Levels 1 to 64 are available.)

Setup

Tilt Swing

P&T Swing

Caution

• New settings are saved only if you click the

To configure detailed camera settings for a preset, select a preset number, and then move the

camera to the preset before pressing the button.

First Preset

button on the right of the screen.

Second Preset

Speed

Select the number of seconds to keep the PTZ camera on a preset location for

monitoring.

DWT(Dwell Time)

■Sequence Setup

You can configure detailed sequence settings for each camera mode. Available camera

modes are Swing, Group, Tour, Trace, and Auto Run, and they are described in the chart

below.

Caution

• New settings are saved only if you click the

button at the bottom of the screen.

Category

Swing

Description

The

button operates the camera with the selected settings.

Commands the camera to move between 2 selected presets, monitoring the

route.

Recalls groups of multiple preset locations consecutively. A group can contain up

to 255 presets.

Group

Tour

Recalls groups of presets consecutively in an orderly manner. Up to 6 groups can

be listed for this function.

Trace saves and reactivates patterns of custom camera movements. Up to 4

movement patterns can be memorized.

Auto Run commands the camera to automatically perform a preset sequence

action if no command has been entered via the controller for a while.

Trace & Auto Run

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4.2.2.2. Group

4.2.2.3. Tour

■Group Setup

Category

Group No.

Preset No.

Speed

Description

Information on a maximum of 6 groups can be saved.

Select a preset number to add the preset to a selected group.

Select the camera speed to move between presets. (Levels 1 to 64 are available.)

Caution

Select the number of seconds to keep the PTZ camera on a preset location for

monitoring.

• A preset is added in the Preset No. if you click the

button at the bottom of the screen.

button.

DWT(Dwell Time)

The

button deletes all the Group No. in a selected the Tour No.

To apply new settings, please make sure to press the

Caution

• A preset is added in the Preset No. if you click the

button at the bottom of the screen.

button.

■Tour Setup

The

button deletes all the presets in a selected group.

Category

Group No.

Description

Up to 6 group numbers can be saved.

To apply new settings, please make sure to press the

Select the number of seconds to keep the PTZ camera on the last preset of a

group before moving to the next group.

DWT(Dwell Time)

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4.2.2.4. Trace & Auto Run

4.2.3. Config Page

The following page appears when selecting

at the top of the screen. Buttons on

the left side of the screen move to the relevant menu page.

4.2.3.1. Network

■PTZ Trace Setup

Category

Trace No.

Description

Up to 4 traces can be saved.

Replay

Replays a route saved by the Trace function.

Pressing the Memorize button starts saving the route of the Pant/Tilt or Zoom/

Focus operation automatically.

Memorize

During Replay mode, press the Stop button to abort the Trace operation.

During Memorize mode, press the Stop button to finish memorizing a route.

Stop

■Auto Run Setup

Category

Description

Mode

8 modes are available: OFF, HOME, Preset, Swing, Group, Tour, Trace, and A.Pan.

Select time to activate Auto Run. (1 to 60 seconds and 1 to 60 minutes are

available.)

Time

In the HOME and Preset modes, Number is used to set up preset numbers.

In the Swing mode, Number is used to set up the Pan, Swing, and P&T modes.

In the Group and Trace modes, Number is used to set up groups and trace

numbers.

Number

■Interface

In the A.Pan mode, Number is used to adjust the Pan speed.

LAN, xDSL, and DHCP options are available depending on your network environment.

Available only in the A.Pan mode; enables a tilt angle to be set up for the Pan

operation.

Available only in the A.Pan mode; enables to set the Pan operation speed.

Tilt Angle

Speed

Category

Description

LAN

If the camera uses a static IP, enter the network information of the camera.

xDSL

DHCP

Enter the ID and password of your xDSL server.

Caution

Select this option when the camera receives an IP from a DHCP server.

• Pressing the Set, Clear, or Stop button aborts sequence action, for example, PTZ operations of the

camera like Preset, Group, Tour, etc.

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■Port

Enter a port number to connect the camera to the network.

■DDNS

Check to use the DDNS service.

Category

Description

Use

Server

Check to use the DDNS service.

Enter a DDNS server address; our DDNS server is at www.samsungipolis.com.

Enter the ID (domain name) of the camera that is registered to the DDNS server.

Enter the password for the ID entered above.

Password

Pic 4-2. Membership Signup : Agree to the Terms of Service

■How to Use DDNS

Our DDNS server registration procedures are as follow:

Step 1) Sign up for membership on the iPOLiS website at:

❍

www.samsungipolis.com

Pic 4-3. Membership Signup : Enter Personal and Company Information

Pic 4-1. iPOLiS Website

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Step 2) Log in to the website, and then register your camera.

❍

Pic 4-4. Login

Pic 4-6. Register Camera (Check the availability for your desired domain name.)

Pic 4-5. Registered Device List

Pic 4-7. Device List (The camera will be listed if it is successfully registered.)

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Step 3) Configure the camera with the DDNS information.

Step 4) Log in to the iPOLiS website and check the connection status of the camera

in your Product List.

❍

→

•Select [Config Network] on the network camera webpage.

• Click on Use under the DDNS options to enable the service, and then enter the

address of the DDNS server.

• Enter the ID (Domain Name) and password used to register the camera on the iPOLiS

website into ID and PW.

Pic 4-8. Product List

Press <Check> next to the “Product Information” to check the information for a

connected device.

Now the SNP-3750/3350 is set up with the DDNS service.

Laboratory

Pic 4-9. Product Information

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Click the <Shortcut> button under “View Video” to move to the login page of a selected

product.

4.2.3.2. IP Filtering

You can allow or deny certain IPs.

The <Modify> and <Delete> buttons under “Product Management” are to modify and

delete the information for a device that is registered on your Product List. They move to

corresponding pages, however, only if you enter the correct password.

The “Product ID (Domain)” cannot be modified; you must first delete the current Product

ID and then create a new one.

Pic 4-10. Delete/Modify

Category

Description

IP filtering

Check on Use to enable IP Filtering.

Determines action on an IP displayed in the Filtering Rules pane.

Allow:Allows connections for the IP. Deny: Rejects connections for the IP.

Default policy

Use :Activates the Default Policy for an IP next to the checkbox;

check to apply the policy to the IP.

Filtering Rules

IP Range: Indicates a range of IPs to which to apply IP Filtering.

e.g.) 192.168.30.4 ~ 100

Apply IP Filtering to IPs from 192.168.30.4 to 192.168.30.100.

Caution

• New settings are saved only if you click the

button at the bottom of the screen.

The

button cancels new settings.

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Check to send out information about certain events via e-mail: sensor (Sensor 1~4),

motion detection (MD), or video analytics(VA).

4.2.3.3. Alarm Sensor

E-mail

Check to save the video file of certain events to an SD memory card: sensor (Sensor

1~4), motion detection (MD), or video analytics(VA).

Configure the options to use the Alarm services by attaching a sensor to the camera.

Recording

◊

Aux Setup

Category

Duration

Description

Select a duration for which to activate a connected Aux.

Caution

• New settings are saved only if you click the

button at the bottom of the screen.

The

button cancels new settings.

◊Digital In(Sensor) Setup

Category

Description

Use.

Check to use a sensor.

“Normal Open” and “Normal Close” are available choices when selecting the type

for a connected sensor.

Type

※ S1: Sensor 1, S2: Sensor 2, S3: Sensor 3, S4: Sensor 4

◊Digital Out(Relay/Alarm) Setup

Category

Description

Select a digital output (Relay1 or Relay2) when certain events are detected: sensor

(S1~4), motion detection (MD), or video analytics(VA).

Relay

For Dur (Duration), select a duration for which to activate a selected relay upon the

occurrence of an event.

Preset : Performs Auto Run to a preset number in the NUM pane. (Refer to 4.2.2 PTZ Page.)

Swing : Performs Auto Run in a selected Swing mode. (Refer to 4.2.2 PTZ Page.)

Mode Group : Performs Auto Run in a selected Group mode. (Refer to 4.2.2 PTZ Page.)

Tour : Performs Auto Run in a selected Tour Search mode. (Refer to 4.2.2 PTZ Page.)

Trace : Performs Auto Run in a selected Trace mode. (Refer to 4.2.2 PTZ Page.)

Sequence

FTP

NUM

In the Preset mode, Number is used to set up preset numbers.

Check to transfer information about certain events to your FTP server: sensor (Sensor

1 ~4), motion detection (MD), or video analytics(VA).

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Recipient E-mail

Address 1

Recipient E-mail

Address 2

4.2.3.4. E-mail-FTP (Alarm)

Enter a maximum of 2 e-mail addresses to transfer data to when the

alarm activates.

Enter the information for your FTP server and e-mail address to transfer data to when the

alarm activates.

If you use an e-mail server, enter the name of the e-mail SMTP

server.

SMTP Server Name

E-mail

Use

Check to use an e-mail server; it requires an ID and password.

Enter an ID to connect to your e-mail server.

Authentication ID

Password Enter the password for the ID that is entered above.

Enter the subject for an e-mail.

Mail Subject

Mail Body

Enter contents for the e-mail.

Notes Upon the occurrence of an event, a JPEG image is sent via e-mail or

uploaded to the FTP server.

Caution

• New settings are saved only if you click the

The button cancels new settings.

button at the bottom of the screen.

• These settings do not apply to the Continuous Jpeg Image Transmission to FTP Server option at

the Video Setup → Streaming menu.

■E-mail/FTP Setup

Enter the information for your FTP server and e-mail address to transfer data to when the

alarm activates.

Category

Server Name

Server Port

Description

Enter the domain name or IP address of your FTP server.

Enter the port number of your FTP server.

Enter a home directory in the FTP server to save data. Make sure to

enter “/” to save the data directly to the FTP server's home directory.

FTP

Home Directory

User ID

Enter an ID to log in to the FTP server.

User Password

Enter the password for the ID that is entered above.

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Caution

4.2.4. System

• New settings are saved only if you click

button at the bottom of the screen.

The following page appears when selecting

on the left side of the screen move to a relevant menu page.

at the top of the screen. Buttons

The

button cancels new settings.

4.2.4.1. Product Info

4.2.4.2. User

You can change the password of the administrator ID and configure user accounts on this

page.

■Product Info

Category

Description

Model

Displays the model name of the camera.

Displays the MAC address of the camera.

Category

Description

MAC Address

Device Name

Administrator Password

Change

Change the password for the administrator account.

Name the camera to distinguish it when using multiple cameras. (English Only)

Check on or off to allow guest access to the main viewer; enable or disable

the Guest Access button.

Name the channel 1. When playing multiple video feeds on the screen using a

multi-channel device such as a video recorder, naming a channel helps you to

distinguish it from others. (English Only)

Guest Setup

Current User

Channel Name

You can add and delete users, and configure permissions for each user.

Location

Description

Memo

Enter the installed location for the camera.

Add a description for the camera.

Memo

■User Permissions

Available user permissions in the [Current User] menu are as follows.

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Category

Description

4.2.4.3. Time

Video

Allows using video-related options: compression and resolution.

Allows outputting auido, alarms, and controlling the camera PTZ operation.

Allows inputting audio.

Control

Audio

Use

Check to activate an account. (Unchecked users are not allowed to log in.)

• e.g.1) To restrict a user from controlling the camera: uncheck Control.

■Current Time

※

The Pan, Tilt, Zoom, Audio, and Alarm icons are grayed out and disabled.

Displays the current time.

• e.g.2) Restrict a user from using video-related options: uncheck Video.

■Time Zone

Select the GMT and city of the camera.

Check Use Daylight Saving Time to apply DST according to your city and country.

■Time Setup

Category

Description

Configures the current date of the camera.

Configures the current time of the camera.

Date

Time

■Time Server

Enter the address of your NTP (Network Time Protocol) server. NTP (Network Time Protocol)

synchronizes the time among the various devices and systems connected to a network; the

NTP client automatically communicates with other servers to adjust its time setting. If you

want to use an NTP server other than the default, change the address of Server1 to Server5.

※

The Compression and Resolution settings areas are grayed out and disabled.

Caution

• New settings are saved only if you click the

button at the bottom of the screen. The

button cancels new settings.

• To change time by using the Set Manually option, you must fill out all fields.

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Updates the program of the SNP-3750/3350 network camera.

4.2.4.4. Log Message

■System Upgrade Configuration

Category

Description

Category

Description

SNP-3750/3350 Firmware Upgrades the firmware of the network camera.

Displays system logs in 5 different categories: Device, Network, User,

Configuration, and Etc. Select a category and then press Search to display

logs.

Current Version

Last Updated

Displays the current firmware version of the camera along with the latest

updated date and time.

Syslog (System Log)

Selecting All displays all available information regarding System Log.

Module Version

PTZ Version

Indicates the version of the camera module.

Indicates the version of the Motion module.

Displays event logs in 5 different categories: Motion Detection, Sensor Input,

Relay Output, and Etc. Select a category and then press Search to display

logs. Selecting All displays all available information regarding Event Log.

Evtlog (Event Log)

When pressing the Reset button, existing data apart from the settings below

are reset completely.

Time

Displays the time when the event is logged.

Displays the description of a log.

Displays the details of a log on a window at the bottom.

Moves to the first page.

Exceptions

Settings on the Config → Network page

Settings on the System → Log page

Settings on the System → Time page

Description

Info

Default Setting

Moves to the previous page.

Configuration Backup

Configuration Restore

Reboot

Saves the current camera settings as a file.

Restores the previous camera settings using a backup file.

Reboots the camera.

Moves to the next page.

Moves to the last page.

Enter a page number, and then press the Goto button to move to the page

directly.

Goto

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Chapter 5. Troubleshooting

If you are having problems with the product, please consult the following information

first. If the problem persists, contact your vendor.

Afterimages appear on the

screen.

▶Check the Sens-Up settings.

The camera switches

between color and B&W

modes too frequently.

Problem

Cause and Solution

▶Make sure the camera is connected to a network.

▶Adjust Duration and Dwell Time in the Day & Night menu.

The controller does not

control the camera.

▶Verify the settings for ID, protocol, and baud rates.

▶Check if the power cable is securely connected to the camera

and the monitor.

(Refer to Chapter 3. Installing Camera & Network Setup)

▶Check if the power cable is securely connected to the camera

and the monitor.

Check if the video cable is properly connected.

Consult the operation manual for the system controller

connected to the camera.

Check if the video cable is properly connected. Consult the

operation manual for the system controller connected to the

camera.

No video is displayed on the

monitor.

Pan, tilt, zoom, and/or focus

do not work.

▶Check if Pan Limit and/or Tilt Limit are configured.

If so, remove the limit(s).

▶Check the camera's fixed shutter speed. Adjust the camera's

▶A motor or the lens may be overheating.

If so, contact your service personnel or system provider for

assistance.

shutter menu.

▶Check the camera's Brightness menu. Adjust the camera's

The picture is too dark/

bright.

The monitor displays

nothing but a white image.

Brightness menu.

The camera's position

differs from the position

defined in a preset.

▶This phenomenon may happen, since the motors have a

▶Check the WDR settings.

margin of error of 0.1˚.

▶Check if the dome cover or the camera lens is dirty or

▶Check if Preset or another operation mode are configured.

The Sequence configuration

for the camera does not

work.

smudged.

If it is, clean the dirt off.

▶Check the Auto Refresh settings.

▶Verify the distance between the camera and the subject, as

well as the subject's surroundings. The camera may have

difficulty focusing on a subject against a white background.

The upper portion of the

picture is dark when the

camera is at a horizontal

reference point.

The monitoring screen is

out of focus.

▶You are seeing the camera's internal cover;

the camera is functioning normally.

▶If the camera is having difficulty auto-focusing on a particular

subject, set the Focus mode to Manual and adjust the focus

manually.

▶Check the Auto Run settings.

▶Use the camera reset menu to restore the camera settings to

This function commands the camera to automatically perform

a preset sequence action if no command has been entered via

the controller for a while.

default.

The camera suddenly turns

on or moves to a preset

position by itself.

The monitoring screen is

out of focus.

▶Adjust the Sharpness level.

▶Check the Auto Refresh settings.

▶Check if the video cable is properly connected.

This function optimizes the camera's circuitry and

components according to a predefined schedule.

▶Make sure that the power cable and video cable do not

Digital noise appears on the

screen.

exceed the recommended maximum lengths.

▶If your computer is not installed with the Divx codec for

decoding MPEG-4 compressed images, the image may not

display properly. Download and install the latest DivX file, and

then check the image again. http://www.divx.com/divx/

download

▶Adjust the Sharpness level.

Cannot see a video image

sent to the FTP server or via

e-mail.

▶Check if the camera is pointing directly at a fluorescent light

or sunlight. If so, change the camera's direction to remove the

flickering.

The monitoring screen is

flickering.

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Specifications

Model Name

Camera

Imaging Device

TV Standard

Total Pixels

Effective Pixels

Synchronization

Imaging Frequency

Horizontal Scan Rate

Vertical Scan Rate

Horizontal Resolution

SNP-3750

SNP-3350

▶Make sure that you do not remove the memory card while

contents are being saved.

Saved contents is not

displayed in the SD memory

card.

▶Check if the SD memory card is properly inserted.

▶Check if the capacity on the card is correct on the Record

page.

1/4 inch, Color Vertical Double Density Interline Transfer CCD

NTSC / PAL

NTSC:811(H) x 508(V) / PAL:795(H) x 596(V)

NTSC:768(H) x 494(V) / PAL:752(H) x 582(V)

Internal

▶Check if the network cables are properly connected.

▶Reset the camera to the factory defaults by pressing the

RESET switch on the back of the camera for 5 seconds, and

then check again.

Product information is not

displayed on the local

network.

H:15.734 KHz / V:59.94 Hz

NTSC:15.734 KHz / PAL:15.625 KHz

NTSC:59.94 Hz / PAL: 50 Hz

▶Check if the SNP-3750/3350 network camera is connected

properly using a network cable.

▶When using an extra network device such as a hub or IP

router, check if the device is in operation.

Color: 550TVL (Min.) , B/W: 680TVL (Min.)

0.7 Lux @ F1.6 ( Color )

Minimum Luminance

0.002Lux @ F1.6 (Sens-up 256X)

Sudden video pause

0.03 Lux @ F1.6 ( B/W )

▶

Open a command prompt and check if the SNP-SNP-3750/3350

network camera is connected to the network.

S/N Ratio (AGC Off)

OSD

50 dB

Embedded

1~255

Camera ID

Regular Power Cord Check

Day & Night

AUTO / COLOR / BW

WDR / BLC / HLC / OFF

52dB

Backlight

• The power cord's coating

has been damaged.

Dynamic Range

DIS (Digital Image Stabilization)

Continuing to use the product when its power cord is damaged

constitutes an electrical and fire hazard. The power plug must be

removed from the outlet immediately, and qualified service

personnel or your system provider should be contacted for

assistance.

ON / OFF

ON / OFF(8 Areas)

• The power cord is hot to

touch when the product is

in operation.

Privacy Protection

SSNR

Sens-up

Gain Control

White Balance

Electronic Shutter

LOW / MIDDLE / HIGH / OFF

AUTO / Off (Selectable limit ~ 256X )

LOW / MEDIUM / HIGH / OFF

• The power cord gets hot it

has been bent or pulled.

ATW / AWC / MANUAL /INDOOR / OUTDOOR

AUTO(NTSC:1/60~120,000sec, PAL:1/50~120,000sec)/MANUAL/A.FLK

Lens

PC Requirements

Zoom Ratio

37X (Optical) , 12X (Digital)

3.5 ~ 129.5mm (F1.6 to 3.9)

1:1.6(Wide) ~ 3.9(Tele)

33X(Optical) ,12X(Digital)

3.5~115.5mm (F1.6 to 3.6)

1:1.6(Wide) ~ 3.6(Tele)

Focal Length

Max. Aperture Ratio

Min. Object Distance

Angle of

View

Focus

Zoom Movement Speed

IRIS Control

Lens Initialization

Pan / Tilt

Pan Angle

Recommanded

Requirements

Intel Core 2 Duo E7400 or better

2GB or more

1.8m

Category

Minimun Requirements

Horizontal

Vertical

55.5°(Wide) ~ 1.59°(Tele)

42.5°(Wide) ~ 1.19°(Tele)

55.5°(Wide) ~ 1.77°(Tele)

42.5°(Wide) ~ 1.33°(Tele)

CPU

Intel Core 2 Duo E4300 or better

1GB or more

AUTO / MANUAL / ONE-SHOT

2.5 sec 2.2 sec

Main Memory

Video Memory

Display

256MB or more

512MB or more

AUTO/MANUAL

Built-In

1024 x 768 (with 32bit color) or higher / OpenGL compatible

80GB or more

Hard Disk

Operating System

Network

Internet Explore

etc

Windows XP Professional / Windows Vista

10/100 Base-T Ethernet

360°

500°/sec

Preset

Manual

Pan Speed

6.0 or better

0.024°~120°/sec (Proportional Zoom Ratio)

-5° ~ 185°

Tilt Angle

DirectX 9.0 or higher

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Dimension

Specifications

Preset

Tilt Speed

500°/sec

Manual

0.024°~120°/sec (Proportional Zoom Ratio)

Preset

Preset Accuracy

PTZ Mode

255

0.1°

Preset, Swing, Group, Tour, Trace, Auto Run

Performance

Resolution

Compression

Method

4CIF, CIF, QCIF

MPEG-4/JPEG Dual Codec

Encoding

Compression

Up to 30fps @ 4CIF

Rate

Image

5 levels

Quality

Very High, High, Middle, Low, Very Low

Data Transfer

Speed

Concurrent Users

Network

Up to 100Mbps

Max. 10

RTP/UDP, RTP/Multicast, RTSP, TCP/IP, DHCP, DNS, DDNS, HTTP,

SMTP, FTP, PPPoE, NTP, Samsung Techwin, Pelco-D, Pelco-P

Panasonic, Honeywell, AD, Vicon, Samsung Electronics

Web viewer, SVM - S1(CMS)

Protocol

Area Zoom

Password

Security

5 User Levels

Authorization

Intelligence Feature

Interface

Motion Detection / Appear-Disappear

Monitor

Output

1 Video Out (BNC, for Installation)

Input

Output

1 Phone Jack, Line in (1Vpp) / MIC in (2K ohm)

1 Phone Jack, Line out (1Vpp) / Speaker out (16 ohm)

Compression

Method

Sampling Rate

Input

Output

Remote Alert

Audio

ADPCM

8 KHz

Terminal 4 Input, NO/NC

Terminal 2 Output, NO/NC

E-Mail, FTP Notice

Alarm

Connection Ethernet Port

RJ-45 10/100 Base-T

SD (SDHC)

Storage

Event Image Storage & Backup: 1G~2G SD Card, 4G SDHC Card

Memory

R75

General

Input Voltage

Power Consumption

Operating Temperature

Dimensions (W×H)

Weight

24V AC 10%

Max. 16W

-10° ~ +50° / 20% ~ 80% RH

Ø155×243.4mm

2.1Kg

Ø155

IP67 ( Optional Housing )

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DECLARATION OF CONFORMITY

ME MO

Application of Council Directive(s)

EMC-Directive 92/31 EEC and its amendments

Manufacturer's Name

Manufacturer's Address

SAMSUNG TECHWIN CO., LTD

42, SUNGJU-DONG CHANGWON-CITY,

KYUNGNAM, KOREA, 641-716

European Representative Name

European Representative Address

Equipment Type/Environment

Model Name

37x/33x PTZ Network Camera

SNP-3750/3350

S8110001

Beginning Serial NO.

Year of Manufacture

2009.11.01

Conformance to

EN 55022 : 2006

EN 50130-4 : 2003

We, the undersigned, hereby declare that the equipment specified above conforms

to the above Directive(s).

Manufacturer SAMSUNG TECHWIN CO., LTD

Signature

Legal Representative in Europe

Signature

Full Name

Position

Place

Full Name

Position

Place

BONJENG GU

QUALITY CONTROL MANAGER

CHANGWON, KOREA

2009.11.01

Date

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ME MO

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100

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ME MO

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102

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