Sony Photo Printer C4200 User Manual

HP Photosmart C4200 All-in-One series  
Windows Help  
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Contents  
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Contents  
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Disposal of Waste Equipment by Users in Private Households in the European  
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Chapter 1  
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HP Photosmart C4200 All-in-One series Help  
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2 HP All-in-One overview  
Use the HP All-in-One to quickly and easily accomplish tasks such as making a copy,  
scanning documents, or printing photos from a memory card. You can access many  
HP All-in-One functions directly from the control panel, without turning on your computer.  
This section contains the following topics:  
The HP All-in-One at a glance  
Label  
Description  
Control panel  
On button  
1
2
3
4
5
6
7
8
9
10  
Memory card slots  
Input tray  
Tray extender  
Paper-width guide  
Print cartridge door  
Glass  
Lid backing  
Rear door  
HP All-in-One overview  
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Chapter 2  
(continued)  
Label  
11  
Description  
Rear USB port  
Power connection*  
12  
*
Use only with the power adapter supplied by HP.  
Control panel buttons  
Label  
1
Icon  
Name and Description  
On button: Turns the HP All-in-One on or off. When the HP All-  
in-One is off, a minimal amount of power is still used by the  
device. To completely remove power, turn the HP All-in-One  
off, and then unplug the power cord.  
2
Quality button: Changes the copy quality or the quality of  
photos you print from a memory card. The default quality for  
both plain and photo papers is two stars. However, the quality  
produced varies depending on the paper type. For plain paper,  
two stars represents normal quality. For photo paper, two stars  
represents best quality.  
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4
Size button: Changes the image size to 100% (Actual Size),  
fits it to the page (Resize to Fit), or prints borderless images  
(Borderless). The default setting is 100% for plain paper and  
borderless for photo paper.  
Copies button: Specifies the desired number of copies.  
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HP All-in-One overview  
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(continued)  
Label  
Icon  
Name and Description  
5
Cancel button: Stops a task (such as scanning or copying) or  
resets settings (such as Quality and Copies).  
6
Scan button: Starts a scan. When a memory card is inserted,  
this button advances to the next photo on the memory card  
when pressed.  
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Start Copy Black button: Starts a black-and-white copy. In  
certain situations (for example, after clearing a paper jam), this  
button resumes printing. When a memory card is inserted, this  
button acts as a previous image button.  
Start Copy Color button: Starts a color copy. In certain  
situations (for example, after clearing a paper jam), this button  
resumes printing. When a memory card is inserted, this button  
starts printing the image currently on the display.  
Use the HP Photosmart software  
The HP Photosmart Software provides a fast and easy way to make prints of your photos.  
It also provides access to other basic HP imaging software features, such as saving and  
viewing your photos.  
For more information on using the HP Photosmart Software:  
Check the Contents panel on the left. Look for the HP Photosmart Software Help  
contents book at the top.  
If you do not see the HP Photosmart Software Help contents book at the top of  
the Contents panel, access the software help through the HP Solution Center.  
Use the HP Photosmart software  
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Chapter 2  
10  
HP All-in-One overview  
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3 Find more information  
You can access a variety of resources, both printed and onscreen, that provide  
information about setting up and using the HP All-in-One.  
Setup Guide  
The Setup Guide provides instructions for setting up the HP All-in-One and  
installing software. Make sure you follow the steps in the Setup Guide in order.  
If you have problems during setup, check the Setup Guide for troubleshooting  
information, or see “Troubleshooting” on page 79 in this onscreen Help.  
Basics Guide  
The Basics Guide contains an overview of the HP All-in-One, including step-  
by-step instructions for basic tasks, troubleshooting tips, and technical  
information.  
HP Photosmart Essential animations  
The HP Photosmart Essential animations are an interactive way to get a brief  
overview of the software included with the HP All-in-One. You will learn how the  
software can help you create, share, organize, and print your photos.  
Onscreen Help  
The onscreen Help provides detailed instructions on using all features of the  
HP All-in-One.  
The How Do I? topic provides links so you can quickly find information on  
performing common tasks.  
The The HP All-in-One overview topic provides general information about  
the main features of the HP All-in-One.  
The Troubleshooting topic provides information about resolving errors  
you might encounter with the HP All-in-One.  
Readme  
The Readme file contains the most recent information which might not be found  
in other publications.  
Install the software to access the Readme file.  
If you have Internet access, you can get help and support from the HP Web  
site. This Web site offers technical support, drivers, supplies, and ordering  
information.  
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Chapter 3  
12  
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4 How do I?  
This section contains links to commonly performed tasks, such as sharing and printing  
photos and optimizing your print jobs.  
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Chapter 4  
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How do I?  
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5 Connection information  
The HP All-in-One comes equipped with a USB port so you can connect directly to a  
computer using a USB cable. You can also share the device over an existing home  
network.  
This section contains the following topics:  
Supported connection types  
The following table contains a list of supported connection types.  
Description  
Recommended number Supported software  
Setup instructions  
of connected  
features  
computers for best  
performance  
a
USB connection  
Printer sharing  
One computer connected All features are  
Follow the Setup Guide  
for detailed instructions.  
with a USB cable to the  
rear USB 2.0 HS port on  
the HP All-in-One.  
supported.  
Five.  
All features resident on  
the host computer are  
supported. Only printing  
is supported from the  
other computers.  
Follow the instructions  
The host computer must  
be on at all times in order  
to print from the other  
computers.  
Use printer sharing  
If your computer is on a network, and another computer on the network has an HP All-  
in-One connected to it by a USB cable, you can print to that printer using printer sharing.  
The computer directly connected to the HP All-in-One acts as the host for the printer and  
has full software functionality. The other computer, which is referred to as a client, has  
access only to the print features. You must perform other functions, such as scanning  
and copying, from the host computer or from the control panel on the HP All-in-One.  
To enable printer sharing on a Windows computer  
Refer to the user guide that came with your computer or see the Windows onscreen  
Help.  
Connection information  
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Chapter 5  
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Connection information  
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6 Load originals and load paper  
You can load many different types and sizes of paper in the HP All-in-One, including letter  
or A4 paper, photo paper, transparencies, envelopes, and HP CD/DVD tattoo labels. By  
default, the HP All-in-One is set to detect the size and type of paper you load in the input  
tray automatically and then adjust its settings to generate the highest quality output for  
that paper.  
If you are using special papers, such as photo paper, transparency film, envelopes, or  
labels, or if you experience poor print quality using the Automatic setting, you can  
manually set the paper size and type for print and copy jobs.  
This section contains the following topics:  
Load originals  
You can copy or scan up to letter- or A4-size originals by loading them on the glass.  
To load an original on the scanner glass  
1. Lift the lid on the HP All-in-One.  
2. Load your original print side down on the right front corner of the glass.  
TIP: For more help on loading an original, refer to the engraved guides along the  
edge of the glass.  
3. Close the lid.  
Load originals and load paper  
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Chapter 6  
Choose papers for printing and copying  
You can use different types and sizes of paper in the HP All-in-One. Review the following  
recommendations to get the best printing and copying quality. If you use plain or photo  
paper, the HP All-in-One can automatically detect the paper type and size. If you use  
other types of paper, change the paper type and size settings in the software.  
This section contains the following topics:  
Recommended papers for printing and copying  
If you want the best print quality, HP recommends using HP papers that are specifically  
designed for the type of project you are printing. If you are printing photos, for example,  
load HP Premium or HP Premium Plus photo paper in the input tray.  
The following is a list of HP papers you can use for copying and printing. Depending on  
your country/region, some of these papers might not be available.  
HP Premium Plus Photo Paper  
HP Premium Plus Photo Papers are the best HP photo paper, with image quality and  
fade resistance superior to store-processed photos. They are ideal for printing your high-  
resolution images for framing or including in a photo album. These papers are available  
in several sizes, including 10 x 15 cm (4 x 6 inch) (with or without tabs), A4, and 8.5 x 11  
inch sizes for printing or copying photos from the HP All-in-One.  
HP Premium Photo Paper  
HP Premium Photo Papers are high-quality, glossy-finish or soft gloss-finish photo  
papers. They look and feel like store-processed photos and can be mounted under glass  
or in an album. These papers are available in several sizes, including 10 x 15 cm (4 x 6  
inch) (with or without tabs), A4, and 8.5 x 11 inch sizes for printing or copying photos from  
the HP All-in-One.  
HP Advanced Photo Paper or HP Photo Paper  
HP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper that  
features an instant-dry finish for easy handling without smudging. It resists water, smears,  
fingerprints, and humidity. Your prints have a look and feel comparable to a store-  
processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, and 10 x 15  
cm (4 x 6 inch) (with or without tabs) for printing or copying photos from the HP All-in-  
One. HP Advanced Photo Paper is marked on the nonprinting corners with the following  
symbol.  
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Load originals and load paper  
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HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency  
Film  
HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film  
make your color presentations vivid and even more impressive. This film is easy to use  
and handle and dries quickly without smudging.  
HP Premium Inkjet Paper  
HP Premium Inkjet Paper is the ultimate coated paper for high-resolution usage. A  
smooth, matte finish makes it ideal for your highest-quality documents.  
HP Bright White Inkjet Paper  
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque  
enough for two-sided color usage with no show-through, which makes it ideal for  
newsletters, reports, and flyers.  
HP All-in-One Paper or HP Printing Paper  
HP All-in-One Paper is specifically designed for HP All-in-One devices. It has an extra  
bright blue-white shade that produces sharper text and richer colors than ordinary  
multifunction papers.  
HP Printing Paper is a high-quality multifunction paper. It produces documents that  
look and feel more substantial than documents printed on standard multipurpose or  
copy paper.  
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,  
choose your country/region, follow the prompts to select your product, and then click one  
of the shopping links on the page.  
NOTE: At this time, some portions of the HP Web site are available in English only.  
Recommended papers for printing only  
Certain papers are supported only when you start the print job from your computer. The  
following list provides information about these papers.  
If you want the best print quality, HP recommends using HP papers. Using paper that is  
too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause  
paper jams. Using paper that has a heavy texture or does not accept ink can cause printed  
images to smear, bleed, or not fill in completely.  
Depending on your country/region, some of these papers might not be available.  
HP Iron-On Transfers  
HP Iron-On Transfers (for color fabrics or for light or white fabrics) are the ideal solution  
for creating custom T-shirts from your digital photos.  
HP Inkjet labels  
Letter or A4 label sheets designed for use with HP inkjet products (like HP inkjet labels).  
Choose papers for printing and copying  
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Chapter 6  
HP Photo Greeting Cards, HP Premium Photo Cards, and HP Note Cards  
HP Photo Greeting Cards, Glossy or Matte, HP Premium Photo Cards, and HP Note  
Cards enable you to make your own greeting cards.  
HP Brochure & Flyer Paper  
HP Brochure & Flyer Paper (Gloss or Matte) is glossy-coated or matte-coated on both  
sides for two-sided use. They are the perfect choice for near-photographic reproductions  
and business graphics for report covers, special presentations, brochures, mailers, and  
calendars.  
HP Premium Presentation Paper  
HP Premium Presentation Paper gives your presentation a quality look and feel.  
HP CD/DVD Tattoos  
HP CD/DVD Tattoos allow you to personalize your CDs and DVDs by printing high-  
quality, low-cost CD or DVD labels.  
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,  
choose your country/region, follow the prompts to select your product, and then click one  
of the shopping links on the page.  
NOTE: At this time, some portions of the HP Web site are available in English only.  
Papers to avoid  
Using paper that is too thin or too thick, paper that has a slick texture, or paper that  
stretches easily can cause paper jams. Using paper that has a heavy texture or does not  
accept ink can cause printed images to smear, bleed, or not fill in completely.  
Papers to avoid for all print and copy jobs  
Any size paper other than those listed in the printer software.  
Paper with cutouts or perforations (unless specifically designed for use with HP inkjet  
devices).  
Highly textured stock, such as linen. It might not print evenly, and the ink can bleed  
into these papers.  
Extremely smooth, shiny, or coated papers not specifically designed for the HP All-  
in-One. They can jam the HP All-in-One or repel the ink.  
Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck,  
and the ink is more likely to smear.  
Envelopes with clasps or windows. They can get stuck in the rollers and cause paper  
jams.  
Banner paper.  
Additional papers to avoid when copying  
Envelopes.  
Transparency film other than HP Premium Inkjet Transparency Film or HP Premium  
Plus Inkjet Transparency Film.  
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Load originals and load paper  
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Iron-On Transfers.  
Greeting card paper.  
HP CD/DVD tattoo labels.  
Load paper  
This section describes the procedure for loading different types and sizes of paper into  
the HP All-in-One for your copies or printouts.  
NOTE: After a copy or print job has started, the paper width sensor can determine  
whether the paper is Letter, A4, or a smaller size.  
TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in  
a resealable bag. If the paper is not stored properly, extreme changes in temperature  
and humidity might result in curled paper that does not work well in the HP All-in-One.  
This section contains the following topics:  
Load full-size paper  
You can load many types of letter or A4 paper into the input tray of the HP All-in-One.  
Load paper  
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Chapter 6  
To load full-size paper  
1. Slide the paper-width guide to its outermost position.  
NOTE: If you are using letter or A4 paper or smaller, make sure the tray extender  
is open all the way.  
2. Tap a stack of paper on a flat surface to align the edges, and then check the paper  
for the following:  
Make sure it is free of rips, dust, wrinkles, and curled or bent edges.  
Make sure all the paper in the stack is the same size and type.  
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Load originals and load paper  
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3. Insert the stack of paper into the input tray with the short edge forward and the print  
side down. Slide the stack of paper forward until it stops.  
CAUTION: Make sure that the HP All-in-One is idle and silent when you load  
paper into the input tray. If the HP All-in-One is servicing the print cartridges or  
otherwise engaged in a task, the paper stop inside the device might not be in  
place. You could push the paper too far forward, causing the HP All-in-One to  
eject blank pages.  
TIP: If you are using letterhead, insert the top of the page first with the print side  
down.  
4. Slide the paper-width guide inward until it stops at the edge of the paper.  
Do not overload the input tray; make sure the stack of paper fits within the input tray  
and is no higher than the top of the paper-width guide.  
NOTE: When you use legal-size paper, leave the tray extender closed.  
Load 10 x 15 cm (4 x 6 inch) photo paper  
You can load 10 x 15 cm (4 x 6 inch) photo paper into the input tray of the HP All-in-One.  
For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper or HP  
Premium Photo Paper.  
TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in  
a resealable bag. If the paper is not stored properly, extreme changes in temperature  
and humidity might result in curled paper that does not work well in the HP All-in-One.  
Load paper  
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Chapter 6  
To load 10 x 15 cm ( 4 x 6 inch) photo paper in the input tray  
1. Remove all paper from the input tray.  
2. Insert the stack of photo paper into the far-right side of the input tray with the short  
edge forward and the print side down. Slide the stack of photo paper forward until it  
stops.  
If the photo paper you are using has perforated tabs, load the photo paper so that the  
tabs are closest to you.  
TIP: For more help on loading small-size photo paper, refer to the guides  
engraved in the base of the input tray for loading photo paper.  
3. Slide the paper-width guide inward until it stops at the edge of the paper.  
Do not overload the input tray; make sure the stack of paper fits within the input tray  
and is no higher than the top of the paper-width guide.  
Related topics  
Load index cards  
You can load index cards into the input tray of the HP All-in-One to print notes, recipes,  
and other text.  
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Load originals and load paper  
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To load index cards in the input tray  
1. Remove all paper from the input tray.  
2. Insert the stack of cards, print side down, into the far-right side of the input tray. Slide  
the stack of cards forward until it stops.  
3. Slide the paper-width guide inward against the stack of cards until it stops.  
Do not overload the input tray; make sure the stack of cards fits within the input tray  
and is no higher than the top of the paper-width guide.  
Related topics  
Load envelopes  
You can load one or more envelopes into the input tray of the HP All-in-One. Do not use  
shiny or embossed envelopes or envelopes that have clasps or windows.  
NOTE: For specific details on how to format text for printing on envelopes, consult  
the help files in your word processing software. For best results, consider using a label  
for the return address on envelopes.  
To load envelopes  
1. Remove all paper from the input tray.  
2. Insert one or more envelopes into the far-right side of the input tray, with the envelope  
flaps on the left and facing up. Slide the stack of envelopes forward until it stops.  
TIP: To avoid paper jams, tuck the flap inside each envelope.  
Load paper  
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Chapter 6  
3. Slide the paper-width guide inward against the stack of envelopes until it stops.  
Do not overload the input tray; make sure the stack of envelopes fits within the input  
tray and is not higher than the top of the paper-width guide.  
Related topics  
Load other types of paper  
The following types of paper are designed for special projects. Create your project in the  
HP Photosmart Software or another application, set the paper type and size, and then  
print.  
HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency  
Film  
Insert the film so that the white transparency strip (with arrows and the HP logo) is on  
top and is going into the input tray first.  
NOTE: For best results, set the paper type to transparency film before printing  
on transparency film.  
HP Iron-On Transfers  
1. Flatten the transfer sheet completely before using it; do not load curled sheets.  
TIP: To prevent curling, keep transfer sheets sealed in the original package until  
you are ready to use them.  
2. Locate the blue stripe on the nonprinting side of the transfer paper and then manually  
feed one sheet at a time into the input tray with the blue stripe facing up.  
HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards  
Insert a small stack of HP greeting card paper into the input tray with the print side  
down; slide the stack of cards forward until it stops.  
TIP: Make sure the area on which you want to print is inserted first, facing down  
in the input tray.  
HP Inkjet labels  
1. Always use letter or A4 label sheets designed for use with HP inkjet devices (such as  
HP inkjet labels), and make sure that the labels are no more than two years old. Labels  
on older sheets might peel off when the paper is pulled through the HP All-in-One,  
causing subsequent paper jams.  
2. Fan the stack of labels to make sure none of the pages are sticking together.  
3. Place a stack of label sheets on top of full-size plain paper in the input tray, label side  
down. Do not insert labels one sheet at a time.  
For best results, set the paper type and paper size before printing.  
26  
Load originals and load paper  
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HP CD/DVD Tattoo labels  
Place one sheet of CD/DVD tattoo paper in the input tray with the print side down;  
slide the CD/DVD tattoo paper forward until it stops.  
NOTE: When you use CD/DVD tattoo labels, leave the tray extender closed.  
Related topics  
Avoid paper jams  
To help avoid paper jams, follow these guidelines.  
Remove printed papers from the output tray frequently.  
Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.  
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.  
Do not combine different paper types and paper sizes in the input tray; the entire stack  
of paper in the input tray must be the same size and type.  
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure  
the paper-width guide does not bend the paper in the input tray.  
Do not overload the input tray; make sure the stack of paper fits within the input tray  
and is no higher than the top of the paper-width guide.  
Do not force paper too far forward in the input tray.  
Use paper types that are recommended for the HP All-in-One.  
Related topics  
Avoid paper jams  
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27  
   
Chapter 6  
28  
Load originals and load paper  
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7 Print from your computer  
The HP All-in-One can be used with any software application that allows printing. You  
can print a range of projects, such as borderless images, newsletters, greeting cards,  
iron-on transfers, and posters.  
This section contains the following topics:  
Print from a software application  
Most print settings are automatically handled by the software application. You need to  
change the settings manually only when you change print quality, print on specific types  
of paper or transparency film, or use special features.  
To print from a software application  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Select the HP All-in-One as the printer.  
If you set the HP All-in-One as the default printer, you can skip this step. The HP All-  
in-One will already be selected.  
4. If you need to change settings, click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
NOTE: When printing a photo, you must select options for the specific photo  
paper and photo enhancement.  
5. Select the appropriate options for your print job by using the features available in  
the Advanced, Printing Shortcuts, Features, and Color tabs.  
TIP: You can easily select the appropriate options for your print job by choosing  
one of the predefined print tasks on the Printing Shortcuts tab. Click a type of  
print task in the Printing Shortcuts list. The default settings for that type of print  
task are set and summarized on the Printing Shortcuts tab. If necessary, you  
can adjust the settings here and save your custom settings as a new printing  
shortcut. To save a custom printing shortcut, select the shortcut and click Save  
As. To delete a shortcut, select the shortcut and click Delete.  
6. Click OK to close the Properties dialog box.  
7. Click Print or OK to begin printing.  
Print from your computer  
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Chapter 7  
Make the HP All-in-One the default printer  
You can set the HP All-in-One as the default printer to use from all software applications.  
This means that the HP All-in-One is automatically selected in the printer list when you  
select Print from the File menu in a software application. The default printer is also printed  
to automatically when you click the Print button in the toolbar of most software  
applications. For more information, see the Windows Help.  
Change the print settings for the current job  
You can customize the print settings of the HP All-in-One to handle nearly any print task.  
This section contains the following topics:  
Set the paper size  
The Size setting helps the HP All-in-One determine the printable area on the page. Some  
of the paper size choices have a borderless equivalent, which allows you to print to the  
top, bottom, and side edges of the paper.  
Usually, you set the paper size in the software application you used to create your  
document or project. However, if you are using custom-size paper, or if you cannot set  
the paper size from your software application, you can change the paper size in the  
Properties dialog box before printing.  
To set the paper size  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
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5. Click the Features tab.  
6. In the Resizing Options area, click the appropriate paper size from the Size list.  
The following table lists the suggested paper size settings for the different types of  
paper you can load in the input tray. Make sure to look at the long list of choices in  
the Size list to see if a defined paper size already exists for the type of paper you are  
using.  
Paper type  
Suggested paper size settings  
5 x 7 in.  
CD/DVD tattoo paper  
Copier, multi-purpose, or  
plain papers  
Letter or A4  
Envelopes  
Appropriate listed envelope size  
Letter or A4  
Greeting-card papers  
Index cards  
Appropriate listed card size (if listed sizes are not appropriate,  
you can specify a custom paper size)  
Inkjet papers  
Iron-on T-shirt transfers  
Labels  
Letter or A4  
Letter or A4  
Letter or A4  
Legal  
Legal  
Letterhead  
Letter or A4  
Panorama photo paper  
Appropriate listed panorama size (if listed sizes are not  
appropriate, you can specify a custom paper size)  
Photo papers  
10 x 15 cm. (with or without tab), 4 x 6 in. (with or without tab),  
letter, A4, or appropriate listed size  
Transparency films  
Custom-size papers  
Letter or A4  
Custom paper size  
Set the paper type for printing  
If you print on special papers, such as photo paper, transparency film, envelopes, or  
labels, or if you experience poor print quality, you can set the paper type manually.  
To set the paper type for printing  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Basic Options area, click the appropriate paper type from the Paper Type list.  
Change the print settings for the current job  
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Chapter 7  
View the print resolution  
The printer software displays the print resolution in dots per inch (dpi). The dpi varies  
according to the paper type and print quality that you select in the printer software.  
To view the print resolution  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Print Quality drop-down list, select the appropriate print quality setting for your  
project.  
7. In the Paper Type drop-down list, select the type of paper that you have loaded.  
8. Click the Resolution button to view the print resolution dpi.  
Change the print speed or quality  
The HP All-in-One automatically chooses a print quality and speed setting depending on  
the paper type setting you select. You can also change the print quality setting to  
customize the speed and quality of the print process.  
To select a print speed or quality  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Print Quality drop-down list, select the appropriate quality setting for your  
project.  
NOTE: To view the maximum dpi that the HP All-in-One will print, click  
Resolution.  
7. In the Paper Type drop-down list, select the type of paper that you have loaded.  
Change the page orientation  
The page orientation setting allows you to print your document vertically or horizontally  
on the page.  
Usually, you set the page orientation in the software application you used to create your  
document or project. However, if you are using custom-size or special HP paper, or if you  
cannot set the page orientation from your software application, you can change the page  
orientation in the Properties dialog box before printing.  
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To change the page orientation  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Basic Options area, click one of the following:  
Click Portrait to print the document vertically on the page.  
Click Landscape to print the document horizontally on the page.  
Scale the document size  
The HP All-in-One allows you to print the document at a different size than the original.  
To scale the document size  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Resizing options area, click Scale to paper size, and then click the  
appropriate paper size from the drop-down list.  
Change the saturation, brightness, or color tone  
You can change the intensity of colors and the level of darkness in your printout by  
adjusting the Saturation, Brightness, and Color Tone options.  
To change the saturation, brightness, or color tone  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Color tab.  
Preview your print job  
You can preview your print job before sending it to the HP All-in-One. This helps to prevent  
wasting paper and ink on projects that do not print as expected.  
Change the print settings for the current job  
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To preview your print job  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Select the print settings appropriate for your project on each of the tabs in the dialog  
box.  
Change the default print settings  
If there are settings that you frequently use for printing, you might want to make them the  
default print settings so they are already set when you open the Print dialog box from  
within your software application.  
To change the default print settings  
1. In the HP Solution Center, click Settings, point to Print Settings, and then click  
Printer Settings.  
2. Make changes to the print settings, and click OK.  
Printing shortcuts  
Use printing shortcuts to print with print settings that you use often. The printer software  
has several specially designed printing shortcuts that are available in the Printing  
Shortcuts list.  
NOTE: When you select a printing shortcut the appropriate printing options are  
automatically displayed. You can leave them as is or change them. You can also  
create a shortcut. For more information, see “Create printing shortcuts”  
Use the Printing Shortcuts tab for the following print tasks:  
General Everyday Printing: Print documents quickly.  
Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm  
(4 x 6 inch) HP Premium Plus Photo Papers with a tear-off tab. For more information,  
Photo Printing–With White Borders: Print a photo with a white border around the  
edges. For more information, see “Print a photo on photo paper” on page 36.  
Fast/Economical printing: Produce draft-quality printouts quickly.  
Presentation printing: Print high-quality documents, including letters and  
transparencies. For more information, see “Print from a software application”  
Two-sided (Duplex) Printing: Print two-sided pages with the HP All-in-One  
manually. For more information, see “Print on both sides of the page” on page 38.  
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Create printing shortcuts  
In addition to the printing shortcuts that are available in the Printing Shortcuts list, you  
can create your own printing shortcuts.  
If you frequently print on transparency film, for example, you can create a printing shortcut  
by selecting the Presentation Printing shortcut, changing the paper type to HP Premium  
Inkjet Transparency Film, and then saving the modified shortcut under a new name; for  
example, Transparency Presentations. After creating the printing shortcut, simply select  
it when printing on transparency film rather than changing the print settings each time.  
To create a printing shortcut  
1. On the File menu in your software application, click Print.  
2. Make sure the HP All-in-One is the selected printer.  
3. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
4. Click the Printing Shortcuts tab.  
5. In the Printing Shortcuts list, click a printing shortcut.  
The print settings for the selected printing shortcut are displayed.  
6. Change the print settings to those you want in the new printing shortcut.  
7. In the Type new shortcut name here box, type a name for the new printing shortcut,  
and then click Save.  
The printing shortcut is added to the list.  
To delete a printing shortcut  
1. On the File menu in your software application, click Print.  
2. Make sure the HP All-in-One is the selected printer.  
3. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
4. Click the Printing Shortcuts tab.  
5. In the Printing Shortcuts list, click the printing shortcut that you want to delete.  
6. Click Delete.  
The printing shortcut is removed from the list.  
NOTE: Only the shortcuts that you have created can be deleted. The original HP  
shortcuts cannot be deleted.  
Perform special print jobs  
In addition to supporting standard print jobs, the HP All-in-One can perform special jobs  
such as printing borderless images, iron-on transfers, and posters.  
This section contains the following topics:  
Perform special print jobs  
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Chapter 7  
Print a borderless image  
Borderless printing lets you print to the top, bottom, and side edges of 10 x 15 cm (4 x 6  
inch) HP Premium Plus Photo Papers with or without a tear-off tab. When you remove  
the tear-off tab, the printed image is borderless and extends to the edges of the paper.  
To print a borderless image  
1. Remove all paper from the input tray.  
2. Place the photo paper print side down on the right side of the input tray.  
3. On the File menu in your software application, click Print.  
4. Make sure the HP All-in-One is the selected printer.  
5. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
6. Click the Features tab.  
7. In the Size list, click the size of photo paper loaded in the input tray.  
If a borderless image can be printed on the specified size, the Borderless printing  
check box is enabled.  
8. In the Paper Type drop-down list, click More, and then select the appropriate paper  
type.  
NOTE: You cannot print a borderless image if the paper type is set to Plain  
paper or to a type of paper other than a photo paper.  
9. Select the Borderless printing check box if it is not already checked.  
If the borderless paper size and paper type are not compatible, the HP All-in-One  
software displays an alert and allows you to select a different type or size.  
10. Click OK, and then click Print or OK in the Print dialog box.  
NOTE: Do not leave unused photo paper in the input tray. The paper might start  
to curl, which could reduce the quality of your printout. Photo paper should be flat  
before printing.  
Print a photo on photo paper  
For high-quality photo printing, HP recommends you use HP Premium Plus Photo  
Papers with the HP All-in-One.  
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To print a photo on photo paper  
1. Remove all paper from the input tray, and then load the photo paper print side down.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Basic Options area, select the appropriate photo paper type from the Paper  
Type drop-down list.  
7. In the Resizing Options area, click the appropriate paper size from the Size list.  
If the paper size and paper type are not compatible, the HP All-in-One software  
displays an alert and allows you to select a different type or size.  
8. In the Basic Options area, select a high print quality, such as Best or Maximum  
dpi from the Print Quality drop-down list.  
9. In the HP real life technologies area, click the Photo fix drop-down list and select  
from the following options:  
Off: applies no HP real life technologies to the image.  
Basic: automatically focuses the image; moderately adjusts image sharpness.  
Full: automatically lightens dark images; automatically adjusts sharpness,  
contrast, and focus of images; automatically removes red-eye.  
10. Click OK to return to the Properties dialog box.  
11. If you want to print the photo in black and white, click the Color tab and select the  
Print in grayscale check box.  
12. Click OK, and then click Print or OK in the Print dialog box.  
NOTE: Do not leave unused photo paper in the input tray. The paper might start to  
curl, which could reduce the quality of your printout. Photo paper should be flat before  
printing.  
Create custom cd/dvd labels  
You can create custom labels for your CDs and DVDs on the HP All-in-One by following  
the steps below. Or, to create custom CD and DVD labels online, go to www.hp.com and  
follow the prompts.  
To create custom CD/DVD labels  
1. Make sure you have CD/DVD tattoo paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
Perform special print jobs  
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Chapter 7  
6. In the Paper Type drop-down list, click More, and then select HP CD/DVD tattoo  
paper from the list.  
7. Click OK, and then click Print or OK in the Print dialog box.  
Print using Maximum dpi  
Use Maximum dpi mode to print high-quality, sharp images.  
To get the most benefit from Maximum dpi mode, use it to print high-quality images such  
as digital photographs. When you select the Maximum dpi setting, the printer software  
displays the optimized dots per inch (dpi) that the HP All-in-One will print.  
Printing in Maximum dpi takes longer than printing with other settings and requires a  
large amount of disk space.  
NOTE: If a photo print cartridge is also installed, the print quality is enhanced. A  
photo print cartridge can be purchased separately if it is not included with the HP All-  
in-One.  
To print in Maximum dpi mode  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Paper Type drop-down list, click More, and then select the appropriate paper  
type.  
7. In the Print Quality drop-down list, click Maximum dpi.  
NOTE: To view the maximum dpi that the HP All-in-One will print, click  
Resolution.  
8. Select any other print settings that you want, and then click OK.  
Related topics  
Print on both sides of the page  
You can print two-sided pages with the HP All-in-One manually. When printing two-sided  
pages, make sure to use paper that is thick enough so that images do not show through  
to the other side.  
To print on both sides of the page  
1. Load paper into the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
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4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Paper saving options area, select Manual from the Two-sided printing drop-  
down list.  
7. For binding, do one of the following:  
For binding on the top like a notebook or calendar, select the Flip Pages Up check  
box.  
This causes the odd and even pages of your document to print opposite of each  
other top-to-bottom. This ensures that the top of the page is always at the top of  
the sheet when you flip the pages up in your bound document.  
For binding on the side like a book or magazine, click to clear the Flip pages  
up check box.  
This causes the odd and even pages of your document to print opposite of each  
other left-to-right. This ensures that the top of the page is always at the top of the  
sheet when you turn the pages in your bound document.  
8. Click OK, and then click Print or OK in the Print dialog box.  
The HP All-in-One begins printing. Wait until all the odd-numbered pages are printed  
before removing any of the printed pages from the output tray.  
A dialog box displays instructions on the screen when it is time to process the second  
side of your job. Do not click Continue in the dialog box until you have reloaded the  
paper as instructed.  
9. Follow the instructions that appear on your screen for reloading the paper to print on  
the second side, and then click Continue.  
Related topics  
Perform special print jobs  
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Chapter 7  
Print a multiple-page document as a booklet  
The HP All-in-One allows you to print your document as a small booklet, which you can  
fold and then staple together.  
For best results, design your document to fit on a multiple of four pages, such as an 8,  
12, or 16-page program for a child's school play or for a wedding.  
To print a multiple-page document as a booklet  
1. Load paper into the input tray.  
The paper should be thick enough that the images do not show through to the other  
side.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Paper saving options area, select Manual from the Two-sided printing drop-  
down list.  
7. Select the binding edge from the Booklet layout is list, as appropriate for your  
language.  
If your language reads left-to-right, click Left edge binding.  
If your language reads right-to-left, click Right edge binding.  
The Pages per sheet box is automatically set to two pages per sheet.  
8. Click OK, and then click Print or OK in the Print dialog box.  
The HP All-in-One begins printing.  
A dialog box displays instructions on the screen when it is time to process the second  
side of your job. Do not click Continue in the dialog box until you have reloaded the  
paper as instructed in the following steps.  
9. Wait until the HP All-in-One has stopped printing for several seconds before removing  
any of the printed pages from the output tray.  
If you remove the pages while the document is still printing, the pages might get out  
of order.  
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10. Follow the instructions that appear on your screen for reloading the paper to print on  
the second side, and then click Continue.  
11. When the entire document has finished printing, fold the stack of paper in half, so that  
the first page is on top, then staple the document along the crease.  
TIP: For best results, use a saddle stapler, or a heavy-duty stapler with a long  
reach to staple the booklet.  
Figure 7-1 Left-edge binding for left-to-right languages  
Figure 7-2 Right-edge binding for right-to-left languages  
Print multiple pages on a single sheet  
You can print up to 16 pages on a single sheet of paper.  
To print multiple pages on a single sheet  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
6. In the Pages per sheet list, click 2, 4, 6, 8, 9, or 16.  
Perform special print jobs  
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Chapter 7  
7. If you want a border to appear around each page image printed on the sheet of paper,  
select the Print page borders check box.  
8. In the Page order list, click an appropriate page order option.  
The sample output graphic is numbered to show how the pages will be ordered if you  
select each option.  
9. Click OK, and then click Print or OK in the Print dialog box.  
Print a multiple-page document in reverse order  
Because of the way the paper feeds through the HP All-in-One, the first page that prints  
is print side up at the bottom of the stack. Usually this means you need to put the printed  
pages in the correct order.  
A better way is to print the document in reverse order so that the pages are stacked  
correctly.  
TIP: Set this option as a default setting so you do not have to remember to set it  
every time you print a multiple-page document.  
To print a multiple-page document in reverse order  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Advanced tab.  
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6. In the Layout Options area, select Front to Back in the Page Order option.  
NOTE: If you set your document to print on both sides of the page, the Front to  
back option is not available. Your document will automatically print in the correct  
order.  
7. Click OK, and then click Print or OK in the Print dialog box.  
When you are printing multiple copies, each set is printed completely before the next  
set is printed.  
Reverse an image for iron-on transfers  
This feature reverses an image so you can use it for iron-on transfers. This feature is also  
useful for transparencies when you want to make notations on the back of the  
transparency without scratching the original.  
To reverse an image for iron-on transfers  
1. On the File menu in your software application, click Print.  
2. Make sure the HP All-in-One is the selected printer.  
3. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
4. Click the Features tab.  
5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer  
from the list.  
6. If the selected size is not what you want, click an appropriate size in the Size list.  
7. Click the Advanced tab.  
8. In the Printer Features area, select On from the Mirror Image drop-down list.  
9. Click OK, and then click Print or OK in the Print dialog box.  
NOTE: To prevent jams, manually feed the iron-on transfer sheets into the input  
tray one sheet at a time.  
Print on transparencies  
For the best results, HP recommends you use HP transparency products with the HP All-  
in-One.  
To print on transparencies  
1. Load the transparency into the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Features tab.  
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Chapter 7  
6. In the Paper Type drop-down list, click More, and then select the appropriate paper  
type.  
TIP: If you want to make notations on the back of the transparencies and erase  
them later without scratching the original, click the Advanced tab, and select  
the Mirror Image check box.  
7. In the Resizing Options area, click an appropriate size in the Size list.  
8. Click OK, and then click Print or OK in the Print dialog box.  
The HP All-in-One automatically waits for transparencies to dry before releasing  
them. Ink dries slower on film than on plain paper. Make sure you allow enough time  
for the ink to dry before handling the transparency.  
Print a group of addresses on labels or envelopes  
With the HP All-in-One, you can print on a single envelope, a group of envelopes, or label  
sheets designed for inkjet printers.  
To print a group of addresses on labels or envelopes  
1. Print a test page on plain paper first.  
2. Place the test page on top of the label sheet or envelope, and hold both up to the  
light. Check the spacing for each block of text. Make adjustments as needed.  
3. Load the labels or envelopes into the input tray.  
CAUTION: Do not use envelopes with clasps or windows. They can get stuck in  
the rollers and cause paper jams.  
4. If you are printing on envelopes, do the following:  
a. Display the print settings, and click the Features tab.  
b. In the Resizing Options area, click the appropriate envelope size in the Size list.  
5. Click OK, and then click Print or OK in the Print dialog box.  
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Print a poster  
You can create a poster by printing a document on multiple pages. The HP All-in-One  
prints dotted lines on some pages to indicate where to trim the pages before taping them  
together.  
To print a poster  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your software application, click Print.  
3. Make sure the HP All-in-One is the selected printer.  
4. Click the button that opens the Properties dialog box.  
Depending on your software application, this button might be called Properties,  
Options, Printer Setup, Printer, or Preferences.  
5. Click the Advanced tab.  
6. Expand the Document Options, and then expand the Printer Features.  
7. In the Poster Printing drop-down list, click either 2x2 (4 sheets); 3x3 (9 sheets);  
4x4 (16 sheets); or 5x5 (25 sheets).  
This selection tells the HP All-in-One to enlarge your document so that it fits on 4, 9,  
16, or 25 pages.  
If your original document is multiple pages, each of those pages will be printed on 4,  
9, 16, or 25 pages. For example, if you have a one-page original and you select 3x3,  
you will get 9 pages; if you select 3x3 for a two-page original, 18 pages will print.  
8. Click OK, and then click Print or OK in the Print dialog box.  
9. After the poster has printed, trim the edges of the sheets and tape the sheets together.  
Print a Web page  
You can print a Web page from your Web browser on the HP All-in-One.  
Perform special print jobs  
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Chapter 7  
To print a Web page  
1. Make sure you have paper loaded in the input tray.  
2. On the File menu in your Web browser, click Print.  
The Print dialog box appears.  
3. Make sure the HP All-in-One is the selected printer.  
4. If your Web browser supports it, select the items on the Web page that you want to  
include in the printout.  
For example, in Internet Explorer, click the Options tab to select options such as As  
laid out on screen, Only the selected frame, and Print all linked documents.  
5. Click Print or OK to print the Web page.  
TIP: To print Web pages correctly, you might need to set your print orientation to  
Landscape.  
Stop a print job  
Although you can stop a print job from either the HP All-in-One or the computer, HP  
recommends you stop it from the HP All-in-One for best results.  
NOTE: Although most software applications designed for Windows use the  
Windows print spooler, your software application might not use the spooler. An  
example of a software application that does not use the Windows print spooler is  
PowerPoint in Microsoft Office 97.  
If you cannot cancel your print job by using one of the following procedures, consult  
the instructions for canceling background printing in the online help for your software  
application.  
To stop a print job from the HP All-in-One  
Press Cancel on the control panel. If the print job does not stop, press Cancel again.  
It can take a few moments for printing to be cancelled.  
To stop a print job from the computer (Windows 2000 users)  
1. On the Windows taskbar, click Start, point to Settings, and then click Printers.  
2. Double-click the HP All-in-One icon.  
TIP: You can also double-click the printer icon in the Windows taskbar.  
3. Select the print job you want to cancel.  
4. On the Document menu, click Cancel Printing or Cancel, or press the Delete key  
on your keyboard.  
It can take a few moments for printing to be cancelled.  
To stop a print job from the computer (Windows XP users)  
1. On the Windows taskbar, click Start, and then click Control Panel.  
2. Open the Printers and Faxes control panel.  
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Print from your computer  
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3. Double-click the HP All-in-One icon.  
TIP: You can also double-click the printer icon in the Windows taskbar.  
4. Select the print job you want to cancel.  
5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key  
on your keyboard.  
It can take a few moments for printing to be cancelled.  
Stop a print job  
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Chapter 7  
48  
Print from your computer  
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8 Use the photo features  
The HP All-in-One is equipped with memory card slots which enable you to insert a  
memory card and begin printing photos from your digital camera without uploading your  
photos to a computer first. Additionally, if the HP All-in-One is connected to a computer  
with a USB cable, you can also transfer your photos to the computer to print, edit, or  
share.  
The HP All-in-One supports the memory cards described below. Each type of memory  
card can only be inserted in the appropriate slot for that card.  
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CAUTION: Do not insert more than one memory card at a time. If more than one  
memory card is inserted, unrecoverable data loss might occur.  
1
2
3
4
xD-Picture Card  
Memory Stick or Memory Stick Duo (adapter optional, but not necessary)  
Secure Digital (SD) or MultiMediaCard (MMC)  
CompactFlash (CF)  
The memory card area also has a Photo light. This light blinks green when a memory  
card is being read or when an image is being printed from a card, and stays solid green  
when images are ready to be viewed. The Photo light is located near the memory card  
slots (below the camera icon).  
NOTE: Do not pull out the memory card while the Photo light is flashing. A flashing  
light means the HP All-in-One is accessing the memory card. Wait until the light  
remains solid. Removing a memory card while it is being accessed might corrupt  
information on the card or damage the HP All-in-One and card.  
Use the photo features  
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Chapter 8  
This section contains the following topics:  
Print photos  
The HP All-in-One enables you to print one borderless or bordered photo per page directly  
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from your memory card, without first having to transfer the files to a computer.  
The HP All-in-One is set to detect the type and size of paper you are using automatically.  
This section contains the following topics:  
Print 10 x 15 cm (4 x 6 inch) photos  
You can select specific photos on your memory card to print as 10 x 15 cm (4 x 6 inch)  
photos.  
To print one or more 10 x 15 cm (4 x 6 inch) photos  
1. Insert your memory card into the appropriate slot on the HP All-in-One.  
The most recent image on the card appears on the display.  
2. Load 10 x 15 cm (4 x 6 inch) photo paper in the input tray.  
3. Press the buttons next to the and icons on the display to scroll through the photos  
on your memory card until the photo you want to print appears.  
4. Do one of the following:  
For faster printing with slightly reduced resolution, leave the Quality setting at  
best resolution (as indicated by the two star icons on the display).  
For maximum resolution, press the Quality button until three star icons appear  
on the display.  
5. Leave the default Size setting as Borderless.  
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6. Press the Copies button until the number of copies you want to print appears on the  
display.  
7. Press the Print button.  
TIP: While the photo is printing, you can continue scrolling through the photos  
on your memory card. When you see a photo you want to print, you can press  
the Print button to add that photo to the print queue.  
Print enlargements  
You can print enlargements of the photos on your memory card on either letter or A4  
paper.  
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To print an enlargement of a photo  
1. Insert your memory card into the appropriate slot on the HP All-in-One.  
The most recent image on the card appears on the display.  
2. Load letter-size or A4 photo paper in the input tray.  
3. Press the buttons next to the and icons on the display to scroll through the photos  
on your memory card until the photo you want to print appears.  
4. Do one of the following:  
For faster printing with slighty reduced resolution, leave the Quality setting at best  
resolution (as indicated by the two star icons on the display).  
For maximum resolution, press the Quality button until three star icons appear  
on the display.  
5. Do one of the following:  
Press the Size button until Resize to Fit is the selected setting on the display.  
Your printed photo will be enlarged and centered to fit the printable area of the  
page, and will be either bordered or borderless on all four sides depending on the  
aspect ratios of the digital photo and the paper on which you're printing.  
Leave the default Size setting as Borderless.  
Your printed photo will be enlarged to fill the entire page size and will be  
borderless. This could result in some of the image being cropped.  
6. Press the Copies button until the number of copies you want to print appears on the  
display.  
7. Press the Print button.  
TIP: While the photo is printing, you can continue scrolling through the photos  
on your memory card. When you see a photo you want to print, you can press  
the Print button to add that photo to the print queue.  
Print photos  
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Chapter 8  
Print photos from the HP Photosmart Software  
You can use the HP Photosmart Software installed on your computer to transfer photos  
from a memory card to your computer’s hard drive for advanced photo editing, sharing  
photos online, and printing from your computer.  
Before transferring photos to your computer, you need to remove the memory card from  
your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.  
NOTE: The HP All-in-One must be connected to a computer that has the  
HP Photosmart Software installed on it.  
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To print photos  
1. Insert a memory card into the appropriate slot on the HP All-in-One.  
The software opens on your computer.  
2. Click Print, and then follow the onscreen prompts to transfer your photos to the  
computer for printing.  
Save photos to your computer  
You can use the HP Photosmart Software installed on your computer to transfer photos  
from a memory card to your computer’s hard drive for advanced photo editing, sharing  
photos online, and printing from your computer.  
Before transferring photos to your computer, you need to remove the memory card from  
your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.  
NOTE: The HP All-in-One must be connected to a computer that has the  
HP Photosmart Software installed on it.  
To save photos  
1. Insert a memory card into the appropriate slot on the HP All-in-One.  
The software opens on your computer.  
2. Click Save, and then follow the onscreen prompts on your computer to save the  
photos to your computer.  
Edit photos using your computer  
You can use the HP Photosmart Software installed on your computer to transfer photos  
from a memory card to your computer’s hard drive for advanced photo editing, sharing  
photos online, and printing from your computer.  
Before transferring photos to your computer, you need to remove the memory card from  
your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.  
NOTE: The HP All-in-One must be connected to a computer that has the  
HP Photosmart Software installed on it.  
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To edit photos  
1. Insert a memory card into the appropriate slot on the HP All-in-One.  
The software opens on your computer.  
2. Click View, and then follow the onscreen prompts to transfer your photos to the  
computer for viewing and editing.  
Share photos with friends and relatives  
You can use the HP Photosmart Software installed on your computer to transfer photos  
from a memory card to your computer’s hard drive for advanced photo editing, sharing  
photos online, and printing from your computer.  
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Before transferring photos to your computer, you need to remove the memory card from  
your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.  
NOTE: The HP All-in-One must be connected to a computer that has the  
HP Photosmart Software installed on it.  
To share photos  
1. Insert a memory card into the appropriate slot on the HP All-in-One.  
The software opens on your computer.  
2. Click Share, and then follow the onscreen prompts to transfer your photos to the  
computer for sharing with friends and relatives.  
HP Photosmart Share lets you share photos with friends and family by sending photos  
as e-mail, uploading photos to an online photo album, or ordering prints through an  
online photo-finishing service.  
Share photos with friends and relatives  
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Use the photo features  
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9 Use the copy features  
The HP All-in-One allows you to produce high-quality color and black-and-white copies  
on plain or photo paper. You can enlarge or reduce the size of an original to fit a specific  
paper size, adjust the copy quality, and make high-quality copies of photos, including  
borderless copies.  
This section contains the following topics:  
Make a copy  
You can make quality copies from the control panel.  
To make a copy from the control panel  
1. Make sure you have paper loaded in the input tray.  
2. Load your original print side down on the right front corner of the glass.  
3. Press Start Copy Black or Start Copy Color to begin copying.  
Change copy speed or quality  
The HP All-in-One, provides three options, indicated by one, two, or three stars, that affect  
copy speed and quality:  
One star copies faster than the other two quality settings. On plain paper, the text is  
comparable to the quality of two stars, but the graphics might be of lower quality. This  
setting uses less ink and extends the life of your print cartridges.  
NOTE: This setting is not available when the HP All-In-One detects photo paper.  
Two stars delivers high-quality output and is the recommended setting for most of  
your copying. Two stars copies faster than the three stars quality setting.  
Three stars produces the highest quality output for all paper and eliminates the  
banding (striping) effect that sometimes occurs in solid areas. Three stars copies  
slower than the other quality settings.  
To change the copy quality  
1. Make sure you have paper loaded in the input tray.  
2. Load your original print side down on the right front corner of the glass.  
3. Press Quality to select one star, two stars, or three stars.  
4. Press Start Copy Black or Start Copy Color.  
Use the copy features  
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Chapter 9  
Make multiple copies of the same original  
You can set the number of copies from the control panel of the HP All-in-One or from the  
HP Photosmart Software. This task explains how to set the number of copies from the  
control panel only.  
NOTE: For information on initiating copies from the software, see the software  
portion of the HP Photosmart Software Help.  
To make multiple copies of an original from the control panel  
1. Make sure you have paper loaded in the input tray.  
2. Load your original print side down on the right front corner of the glass.  
3. Press the Copies button to increase the number of copies. When you reach the  
maximum, the setting returns to 1 copy.  
TIP: Use the software that you installed with the HP All-in-One to set the number  
of copies higher than supported from the control panel. When the number of  
copies is greater than 9, only the last digit of the number of copies is displayed on  
the control panel.  
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4. Press Start Copy Black or Start Copy Color.  
In this example, the HP All-in-One makes six copies of the original 10 x 15 cm (4 x 6  
inch) photo.  
Related topics  
Make a borderless copy of a photo  
For the best quality when copying a photo, load photo paper in the input tray.  
TIP: You can optimize the quality of the color photos you print and copy with the  
HP All-in-One by purchasing a photo print cartridge. Remove the black print cartridge  
and insert the photo print cartridge in its place. With the tri-color print cartridge and  
photo print cartridge installed, you have a six-ink system, which provides enhanced  
quality color photos.  
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Use the copy features  
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To make a borderless copy of a photo from the control panel  
1. Load photo paper in the input tray.  
NOTE: The HP All-in-One automatically detects the type of paper you are using.  
If you do not use photo paper, your copy will include a white border around one  
or more edges.  
2. Load your original photo print side down on the right front corner of the glass.  
3. Press Size to select Borderless.  
4. Press Start Copy Color.  
The HP All-in-One makes a borderless copy of your original photo, as shown below.  
Resize an original to fit onto letter or A4 paper  
You can use the Resize to Fit feature to copy an original to fit within the printable margins  
of a page without the risk of cropping some of your original. This is useful for reducing or  
enlarging an original. For example:  
If you enlarge a 10 x 15 cm (4 x 6 inch) photo to make a borderless full-size copy on  
letter or A4 paper, some part of your photo will be cropped. The Resize to Fit feature  
will enlarge the photo as much as possible to fit the page without cropping any of your  
photo.  
If the image or text on your original fills the entire sheet of paper with no margins, you  
can use the Resize to Fit feature to reduce your original and prevent unwanted  
cropping of the text or images at the edges of the sheet.  
NOTE: In order to resize your original without changing the proportions or cropping  
the edges, the HP All-in-One might leave an uneven amount of white space around  
the edges of the paper.  
To resize a document from the control panel  
1. Make sure you have paper loaded in the input tray.  
2. Load your original print side down on the right front corner of the glass.  
3. Press the Size button to select Resize to Fit.  
4. Press Start Copy Black or Start Copy Color.  
Resize an original to fit onto letter or A4 paper  
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Chapter 9  
Stop copying  
To stop copying  
Press Cancel on the control panel.  
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10 Use the scan features  
Scanning is the process of converting text and pictures into an electronic format for your  
computer. You can scan almost anything (photos, magazine articles, and text documents)  
on the HP All-in-One.  
You can use the scanning features of the HP All-in-One to do the following:  
Scan text from an article into your word processor, and quote it in a report.  
Print business cards and brochures by scanning a logo and using it in your publishing  
software.  
Send photos to friends and relatives by scanning your favorite prints and including  
them in e-mail messages.  
Create a photographic inventory of your house or office.  
Archive treasured photos in an electronic scrapbook.  
NOTE: If you are using the HP Photosmart Software, the Optical Character  
Recognition (OCR) software might not be installed on your computer. To install the  
OCR software, you must re-insert the software disk and select OCR under the  
Custom installation options.  
This section contains the following topics:  
Scan an image or document  
For original documents or images placed on the glass, you can start a scan from your  
computer or from the HP All-in-One. This section explains the second option: how to scan  
from the control panel of the HP All-in-One to a computer.  
To use the scan features, the HP All-in-One and computer must be connected and turned  
on. The HP Photosmart Software must also be installed and running on your computer  
prior to scanning. To verify that the HP Photosmart Software is running on a Windows  
computer, look for the HP Digital Imaging Monitor icon in the system tray at the lower  
right side of the screen, near the time.  
NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray  
can cause the HP All-in-One to lose some of its scan functionality. If this happens,  
you can restore full functionality by restarting your computer or by starting the  
HP Photosmart Software.  
Use the scan features  
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Chapter 10  
To scan to a computer  
1. Load your original print side down on the right front corner of the glass.  
2. Ensure that there are no memory cards inserted in the memory card slots on the  
HP All-in-One.  
3. Press Scan.  
A preview image of the scan appears on your computer, where you can edit it. Any  
edits that you make apply to the current scan session only.  
The HP Photosmart Software has many tools that you can use to edit your scanned  
image. You can improve the overall image quality by adjusting the brightness,  
sharpness, color tone, and saturation. You can also crop, straighten, rotate, or resize  
the image.  
4. Make any edits to the preview image, and then click Accept when you are finished.  
Related topics  
Edit a scanned image  
You can edit a scanned image, such as a photo or graphic, using the software you  
installed with the HP All-in-One. Using this software, you can rotate or crop the image,  
as well as adjust the brightness, contrast, and color saturation.  
NOTE: If you are using the HP Photosmart Software, the Optical Character  
Recognition (OCR) software might not be installed on your computer. To install the  
OCR software, you must re-insert the software disk and select OCR under the  
Custom installation options.  
Related topics  
Edit a scanned document  
You can edit a scanned document using your Optical Character Recognition (OCR)  
software. Scanning text using OCR software enables you to bring the content of magazine  
articles, books, and other printed matter into your favorite word processor and many other  
applications as editable text. Learning to use OCR software correctly is important if you  
want to obtain the best results. Do not expect scanned text documents to be letter-perfect  
the first time you use your OCR software. Using OCR software is an art that takes time  
and practice to master.  
NOTE: If you are using the HP Photosmart Software, the Optical Character  
Recognition (OCR) software might not be installed on your computer. To install the  
OCR software, you must re-insert the software disk and select OCR under the  
Custom installation options.  
Related topics  
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Stop scanning  
To stop scanning  
Press Cancel on the control panel.  
Related topics  
Stop scanning  
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11 Maintain the HP All-in-One  
The HP All-in-One requires little maintenance. Sometimes you might want to clean the  
glass and lid backing to remove surface dust and ensure that your copies and scans  
remain clear. You will also need to replace, align, or clean your print cartridges from time  
to time. This section provides instructions for keeping the HP All-in-One in top working  
condition. Perform these simple maintenance procedures as necessary.  
This section contains the following topics:  
Clean the HP All-in-One  
To ensure that your copies and scans remain clear, you might need to clean the glass  
and lid backing. You might also want to dust the exterior of the HP All-in-One.  
This section contains the following topics:  
Clean the exterior  
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the  
case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from  
the control panel and the interior of the HP All-in-One.  
CAUTION: To avoid damage to the exterior of the HP All-in-One, do not use alcohol  
or alcohol-based cleaning products.  
Clean the glass  
Fingerprints, smudges, hair, and dust on the main glass surface slow down performance  
and affect the accuracy of the copy and scan features.  
To clean the glass  
1. Turn off the HP All-in-One, unplug the power cord, and raise the lid.  
2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive  
glass cleaner.  
CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on  
the glass, since they can damage it. Do not place or spray liquid directly on the  
glass. The liquid might seep under the glass and damage the device.  
3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting.  
4. Plug in the power cord, and then turn on the HP All-in-One.  
Maintain the HP All-in-One  
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Chapter 11  
Clean the lid backing  
Minor debris can accumulate on the white document backing located underneath the lid  
of the HP All-in-One.  
To clean the lid backing  
1. Turn off the HP All-in-One, unplug the power cord, and raise the lid.  
2. Clean the white document backing with a soft cloth or sponge slightly moistened with  
a mild soap and warm water.  
Wash the backing gently to loosen debris. Do not scrub the backing.  
3. Dry the backing with a dry, soft, lint-free cloth.  
CAUTION: Do not use paper-based wipes, as these might scratch the backing.  
4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)  
alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual  
alcohol.  
CAUTION: Be careful not to spill alcohol on the glass or exterior of the HP All-  
in-One, as this might damage the device.  
5. Plug in the power cord, and then turn on the HP All-in-One.  
Print a self-test report  
If you are experiencing problems with printing, print a self-test report before you replace  
the print cartridges. This report provides useful information on several aspects of your  
device, including your print cartridges.  
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To print a self-test report  
1. Load letter or A4 unused plain white paper into the input tray.  
2. Press and hold the Cancel button and then press the Start Copy Color button.  
The HP All-in-One prints a self-test report, which might indicate the source of the  
printing problem. A sample of the ink test area of the report is shown below.  
3. Make sure the test patterns show a complete grid and the thick color lines are  
complete.  
If more than a few lines in a pattern are broken, this might indicate a problem with  
the nozzles. You might need to clean the print cartridges.  
If the black line is missing, faded, streaked, or shows lines, this might indicate a  
problem with the black or photo print cartridge in the right slot.  
If any of the color lines are missing, faded, streaked, or show lines, this might  
indicate a problem with the tri-color print cartridge in the left slot.  
Related topics  
Work with print cartridges  
To ensure the best print quality from the HP All-in-One, you will need to perform some  
simple maintenance procedures. This section provides guidelines for handling the print  
cartridges and instructions for replacing, aligning, and cleaning the print cartridges.  
You might also need to check your print cartridges if a message appears on the screen.  
Work with print cartridges  
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Chapter 11  
This section contains the following topics:  
Handle the print cartridges  
Before you replace or clean a print cartridge, you should know the part names and how  
to handle the print cartridges.  
1
2
3
Copper-colored contacts  
Plastic tape with pink pull tab (must be removed before installing)  
Ink nozzles under tape  
Hold the print cartridges by their black plastic sides, with the label on top. Do not touch  
the copper-colored contacts or the ink nozzles.  
NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can cause  
temporary printing problems, or even permanent damage.  
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Check the estimated ink levels  
You can easily check the ink supply level to determine how soon you might need to  
replace a print cartridge. The ink supply level shows an estimate of the amount of ink  
remaining in the print cartridges.  
TIP: You can also print a self-test report to see if your print cartridges might need to  
be replaced.  
NOTE: The HP All-in-One can only detect the ink levels for genuine HP ink. The ink  
levels in print cartridges that are refilled or have been used in other devices, might  
not register accurately.  
To check the ink levels from the HP Photosmart Software  
1. In the HP Solution Center, click Settings, point to Print Settings, and then click  
Printer Toolbox.  
NOTE: You can also open the Printer Toolbox from the Print Properties dialog  
box. In the Print Properties dialog box, click the Services tab, and then click  
Service this device.  
The Printer Toolbox appears.  
2. Click the Estimated Ink Level tab.  
The estimated ink levels for the print cartridges appear.  
Related topics  
Replace the print cartridges  
Follow these instructions when the ink level is low.  
NOTE: When the ink level for the print cartridge is low, a message appears on your  
computer screen. You can also check the ink levels by using the software installed  
with the HP All-in-One.  
When you receive a low-ink warning message, make sure you have a replacement print  
cartridge available. You should also replace the print cartridges when you see faded text  
or if you experience print quality issues related to the print cartridges.  
To order print cartridges for the HP All-in-One, go to www.hp.com/buy/supplies. If  
prompted, choose your country/region, follow the prompts to select your product, and  
then click one of the shopping links on the page.  
NOTE: At this time, some portions of the HP Web site are available in English only.  
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To replace the print cartridges  
1. Make sure the HP All-in-One is on.  
CAUTION: If the HP All-in-One is off when you open the print cartridge door to  
access the print cartridges, the HP All-in-One will not release the cartridges for  
changing. You might damage the HP All-in-One if the print cartridges are not  
docked safely when you try to remove them.  
2. Make sure you have letter or A4 unused plain white paper loaded in the input tray.  
3. Open the print cartridge door.  
The print carriage moves to the far right side of the HP All-in-One.  
4. Wait until the print carriage is idle and silent, and then lightly press down on a print  
cartridge to release it.  
If you are replacing the tri-color print cartridge, remove the print cartridge from the  
slot on the left.  
If you are replacing the black or photo print cartridge, remove the print cartridge from  
the slot on the right.  
1
2
Print cartridge slot for the tri-color print cartridge  
Print cartridge slot for the black and photo print cartridges  
5. Pull the print cartridge toward you out of its slot.  
6. If you are removing the black print cartridge in order to install the photo print cartridge,  
store the black print cartridge in the print cartridge protector or an airtight plastic  
container.  
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7. Remove the new print cartridge from its packaging and, being careful to touch only  
the black plastic, gently remove the plastic tape by using the pink pull tab.  
1
2
3
Copper-colored contacts  
Plastic tape with pink pull tab (must be removed before installing)  
Ink nozzles under tape  
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching  
these parts can result in clogs, ink failure, and bad electrical connections.  
8. Slide the new print cartridge forward into the empty slot. Then gently push the upper  
part of the print cartridge forward until it clicks into the socket.  
If you are installing the tri-color print cartridge, slide it into the left slot.  
If you are installing a black or photo print cartridge, slide it into the right slot.  
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Chapter 11  
9. Close the print cartridge door.  
If you installed a new print cartridge, the HP All-in-One prints a print cartridge  
alignment page.  
10. When prompted, ensure plain white paper is loaded in the input tray, then press the  
button next to OK.  
NOTE: If you have colored paper loaded in the input tray when you align the print  
cartridges, the alignment will fail. Load unused plain white paper into the input  
tray, and then try the alignment again.  
11. Place the page print side down on the scanner glass and then press the button next  
to OK to scan the page.  
When the On button stops flashing, the alignment is complete and the page can be  
removed.  
Related topics  
Use a photo print cartridge  
You can optimize the quality of the color photos you print and copy with the HP All-in-  
One by purchasing a photo print cartridge. Remove the black print cartridge and insert  
the photo print cartridge in its place. With the tri-color print cartridge and photo print  
cartridge installed, you have a six-ink system, which provides enhanced quality color  
photos.  
When you want to print regular text documents, swap the black print cartridge back in.  
Use a print cartridge protector or an airtight plastic container to keep your print cartridge  
secure when it is not being used.  
Related topics  
Use the print cartridge protector  
In some countries/regions, when you purchase a photo print cartridge, you might also  
receive a print cartridge protector. In other countries/regions, a print cartridge protector  
comes in the box with the HP All-in-One. If neither your print cartridge nor the HP All-in-  
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One came with a print cartridge protector, you can use an airtight plastic container to  
protect your print cartridge.  
NOTE: If you use a plastic container, make sure the ink nozzles on the print cartridge  
do not touch the plastic.  
The print cartridge protector is designed to keep a print cartridge secure and prevent it  
from drying out when it is not being used. Whenever you remove a print cartridge from  
the HP All-in-One with the intention of using it again later, store it in the print cartridge  
protector. For example, store the black print cartridge in a print cartridge protector if you  
are removing it so you can print high-quality photos with the photo and tri-color print  
cartridges.  
To insert a print cartridge into the print cartridge protector  
Place the print cartridge into the print cartridge protector at a slight angle and snap it  
securely into place.  
To remove the print cartridge from the print cartridge protector  
Press down on the top of the print cartridge protector to release the print cartridge,  
then gently remove the print cartridge out of the print cartridge protector.  
Align the print cartridges  
When a new print cartridge is installed, the HP All-in-One aligns the cartridge. You can  
also align the print cartridges at any time from software you installed with the HP All-in-  
One. Aligning the print cartridges ensures high-quality output.  
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NOTE: If you remove and reinstall the same print cartridge, the HP All-in-One will  
not prompt you to align the print cartridges. The HP All-in-One remembers the  
alignment values for that print cartridge, so you do not need to realign the print  
cartridges.  
To align newly installed print cartridges  
1. When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then  
press the button next to OK.  
NOTE: If you have colored paper loaded in the input tray when you align the print  
cartridges, the alignment will fail. Load unused plain white paper into the input  
tray, and then try the alignment again.  
2. Place the page print side down on the scanner glass and then press the button next  
to OK to scan the page.  
When the On button stops flashing, the alignment is complete and the page can be  
removed.  
To align the print cartridges from the HP Photosmart Software  
1. In the HP Solution Center, click Settings, point to Print Settings, and then click  
Printer Toolbox.  
NOTE: You can also open the Printer Toolbox from the Print Properties dialog  
box. In the Print Properties dialog box, click the Services tab, and then click  
Service this device.  
The Printer Toolbox appears.  
2. Click the Device Services tab.  
3. Click Align the Print Cartridges.  
The HP All-in-One prints a print cartridge alignment sheet.  
4. When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then  
press the button next to OK.  
NOTE: If you have colored paper loaded in the input tray when you align the print  
cartridges, the alignment will fail. Load unused plain white paper into the input  
tray, and then try the alignment again.  
5. Place the page print side down on the scanner glass and then press the button next  
to OK to scan the page.  
When the On button stops flashing, the alignment is complete and the page can be  
removed.  
Related topics  
Clean the print cartridges  
Use this feature when the self-test report shows streaking, white lines through any of the  
lines of color or when a color is muddy after installing a print cartridge for the first time.  
Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the  
ink nozzles.  
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To clean the print cartridges from the HP Photosmart Software  
1. Load letter, A4, or legal unused plain white paper into the input tray.  
2. In the HP Solution Center, click Settings, point to Print Settings, and then click  
Printer Toolbox.  
NOTE: You can also open the Printer Toolbox from the Print Properties dialog  
box. In the Print Properties dialog box, click the Services tab, and then click  
Service this device.  
The Printer Toolbox appears.  
3. Click the Device Services tab.  
4. Click Clean the Print Cartridges.  
5. Follow the prompts until you are satisfied with the quality of the output, and then  
click Done.  
If copy or print quality still seems poor after you clean the print cartridges, try cleaning  
the print cartridge contacts before replacing the affected print cartridge.  
Related topics  
Clean the print cartridge contacts  
Clean the print cartridge contacts if you get repeated messages on your computer screen  
prompting you to check a print cartridge after you already have cleaned or aligned the  
print cartridges, or if the Check Print Cartridge light is blinking.  
Before cleaning the print cartridge contacts, remove the print cartridge and verify that  
nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you  
continue to get messages to check the print cartridges, clean the print cartridge contacts.  
Make sure you have the following materials available:  
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or  
leave fibers.  
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.  
Distilled, filtered, or bottled water (tap water might contain contaminants that can  
damage the print cartridges).  
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge  
contacts. These can damage the print cartridge or the HP All-in-One.  
To clean the print cartridge contacts  
1. Turn on the HP All-in-One and open the print cartridge door.  
The print carriage moves to the far right side of the HP All-in-One.  
2. Wait until the print carriage is idle and silent, and then unplug the power cord from  
the back of the HP All-in-One.  
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3. Lightly press down on the print cartridge to release it, and then pull it toward you out  
of the slot.  
NOTE: Do not remove both print cartridges at the same time. Remove and clean  
each print cartridge one at a time. Do not leave a print cartridge outside the HP All-  
in-One for more than 30 minutes.  
4. Inspect the print cartridge contacts for ink and debris buildup.  
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any  
excess water from it.  
6. Hold the print cartridge by its sides.  
7. Clean only the copper-colored contacts. Allow the print cartridges to dry for  
approximately ten minutes.  
1
2
Copper-colored contacts  
Ink nozzles (do not clean)  
8. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks  
into place.  
9. Repeat if necessary for the other print cartridge.  
10. Gently close the print cartridge door and plug the power cord into the back of the  
HP All-in-One.  
Related topics  
Clean the area around the ink nozzles  
If the HP All-in-One is used in a dusty environment, a small amount of debris might  
accumulate inside the device. This debris can include dust, hair, carpet, or clothing fibers.  
When debris gets on the print cartridges, it can cause ink streaks and smudges on printed  
pages. Ink streaking can be corrected by cleaning around the ink nozzles as described  
here.  
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NOTE: Clean the area around the ink nozzles only if you continue to see streaks  
and smudges on your printed pages after you have already cleaned the print  
cartridges by using the software you installed with the HP All-in-One.  
Make sure you have the following materials available:  
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or  
leave fibers.  
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.  
Distilled, filtered, or bottled water (tap water might contain contaminants that can  
damage the print cartridges).  
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching  
these parts can result in clogs, ink failure, and bad electrical connections.  
To clean the area around the ink nozzles  
1. Turn on the HP All-in-One and open the print cartridge door.  
The print carriage moves to the far right side of the HP All-in-One.  
2. Wait until the print carriage is idle and silent, and then unplug the power cord from  
the back of the HP All-in-One.  
3. Lightly press down on the print cartridge to release it, and then pull it toward you out  
of the slot.  
NOTE: Do not remove both print cartridges at the same time. Remove and clean  
each print cartridge one at a time. Do not leave a print cartridge outside the HP All-  
in-One for more than 30 minutes.  
4. Place the print cartridge on a piece of paper with the ink nozzles facing up.  
5. Lightly moisten a clean foam rubber swab with distilled water.  
6. Clean the face and edges around the ink nozzle area with the swab, as shown below.  
1
2
Nozzle plate (do not clean)  
Face and edges around the ink nozzle area  
CAUTION: Do not clean the nozzle plate.  
7. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks  
into place.  
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Chapter 11  
8. Repeat if necessary for the other print cartridge.  
9. Gently close the print cartridge door and plug the power cord into the back of the  
HP All-in-One.  
Related topics  
Remove ink from your skin and clothing  
Follow these instructions to remove ink from your skin and clothing:  
Surface  
Skin  
Remedy  
Wash the area with an abrasive soap.  
Wash the fabric in cold water and use chlorine bleach.  
Wash the fabric in cold water and use sudsy ammonia.  
White fabric  
Color fabric  
CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can  
set the ink into the fabric.  
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12 Shop for printing supplies  
You can order HP products, such as recommended types of paper and print cartridges,  
online from the HP Web site.  
p
s
This section contains the following topics:  
g
r
f
S
Order paper or other media  
To order HP papers and other supplies, such as HP Premium Photo Papers or HP All-  
in-One Paper, go to www.hp.com/buy/supplies. If prompted, choose your country/region,  
follow the prompts to select your product, and then click one of the shopping links on the  
page.  
Order print cartridges  
For a list of print cartridge numbers, see the printed documentation that came with the  
HP All-in-One. You can also use the software that came with the HP All-in-One to find  
out the reorder number for all the print cartridges. You can order print cartridges online  
from the HP Web site. Additionally, you can contact a local HP reseller to find out the  
correct print cartridge reorder numbers for your device and purchase print cartridges.  
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,  
choose your country/region, follow the prompts to select your product, and then click one  
of the shopping links on the page.  
NOTE: At this time, some portions of the HP Web site are available in English only.  
NOTE: Ordering print cartridges online is not supported in all countries/regions. If it  
is not supported in your country/region, contact a local HP reseller for information  
about purchasing print cartridges.  
To order print cartridges through the HP Photosmart Software  
1. In the HP Solution Center, click Settings, point to Print Settings, and then click  
Printer Toolbox.  
NOTE: You can also open the Printer Toolbox from the Print Properties dialog  
box. In the Print Properties dialog box, click the Services tab, and then click  
Service this device.  
2. Click the Estimated Ink Levels tab.  
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Chapter 12  
3. Click Print Cartridge Ordering Information.  
The print cartridge reorder numbers appear.  
4. Click Order Online.  
S
HP sends detailed printer information, including model number, serial number, and  
ink supply levels, to an authorized online reseller. The supplies you need are  
preselected; you can change quantities, add or remove items, and then check out.  
o
r
Order other supplies  
g
s
To order other supplies, such as HP Photosmart Software, a copy of the Setup Guide or  
p
other printed documentation, or other customer-replaceable parts, call the phone number  
for your country/region.  
l
Country/region  
Asia Pacific (except for Japan)  
Australia  
Number for ordering  
65 272 5300  
1300 721 147  
Europe  
+49 180 5 290220 (Germany)  
+44 870 606 9081 (U.K.)  
New Zealand  
South Africa  
0800 441 147  
+27 (0)11 8061030  
U.S. and Canada  
1-800-474-6836 (1-800-HP-INVENT)  
To order supplies in other countries/regions not listed in the table, go to www.hp.com/  
support. If prompted, choose your country/region, and then click Contact HP for  
information on calling for technical support.  
NOTE: At this time, some portions of the HP Web site are available in English only.  
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13 Troubleshooting  
This section contains the following topics:  
Troubleshooting tips  
This section contains the following topics:  
Communication problems over a USB connection  
If the HP All-in-One and computer are not communicating with each other, try the  
following:  
Make sure the print cartridges are installed.  
Make sure you have paper loaded in the input tray.  
Check that the HP All-in-One does not have a paper jam.  
Check that the print carriage is not jammed.  
Open the print cartridge door to access the print carriage area. Remove any objects  
that are blocking the print carriage, including any packing materials. Turn the HP All-  
in-One off and then turn it on again.  
Check that the HP All-in-One print queue is not paused. If it is, choose the appropriate  
setting to resume printing. For more information about accessing the print queue, see  
the documentation that came with the operating system installed on your computer.  
Look at the On button located on the top of the HP All-in-One. If it is not lit, the HP All-  
in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-  
One and plugged into a power outlet. Press the On button to turn on the HP All-in-  
One.  
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Chapter 13  
Check the USB cable. If you are using an older cable, it might not be working properly.  
Try connecting it to another product to see if the USB cable works. If you experience  
problems, the USB cable might need to be replaced. Also verify that the cable does  
not exceed 3 meters (9.8 feet) in length.  
Make sure your computer is USB ready. Some operating systems, such as Windows  
95 and Windows NT, do not support USB connections. Check the documentation that  
came with your operating system for more information.  
Check the connection from the HP All-in-One to your computer. Verify that the USB  
cable is securely plugged into the USB port on the back of the HP All-in-One. Make  
sure the other end of the USB cable is plugged into a USB port on your computer.  
After the cable is connected properly, turn the HP All-in-One off and then on again.  
If you are connecting the HP All-in-One through a USB hub, make sure the hub is  
turned on. If the hub is on, try connecting directly to your computer.  
Check other printers or scanners. You might need to disconnect older products from  
your computer.  
Try connecting the USB cable to another USB port on your computer. After you check  
the connections, try restarting your computer. Turn the HP All-in-One off and then on  
again.  
If necessary, remove the software you installed with the HP All-in-One and then install  
it again.  
For more information, see:  
Information on print cartridges  
For best results, use HP print cartridges. Refilled print cartridges might damage the  
HP All-in-One. The following tips help maintain HP print cartridges and ensure consistent  
print quality.  
Keep all print cartridges in the original sealed packages until they are needed.  
Store print cartridges at room temperature (15.6°-26.6° C or 60°-78° F).  
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Do not reattach the protective tape once it has been removed from the print cartridge.  
Reattaching the plastic tape might damage the print cartridge. Place the print cartridge  
in the HP All-in-One immediately after removing the plastic tape. If this is not possible,  
store it in a print cartridge protector or airtight plastic container.  
HP recommends that you do not remove the print cartridges from the HP All-in-One  
until you have replacement print cartridges available to install.  
Turn off the HP All-in-One from the control panel. Do not turn off the device by turning  
off a power strip or unplugging the power cord from the HP All-in-One. If you  
improperly turn off the HP All-in-One, the print carriage does not return to the correct  
position and the print cartridges can dry out.  
Do not open the print cartridge door unless necessary. This exposes the print  
cartridges to air, which reduces the life of the print cartridges.  
NOTE: If you leave the print cartridge door open for a long period of time, the  
HP All-in-One will recap the print cartridges to protect them from exposure to air.  
Clean the print cartridges when you notice a significant decrease in print quality.  
TIP: You might notice a decrease in print quality if the print cartridges have not  
been used for a long time.  
Do not clean the print cartridges unnecessarily. This wastes ink and shortens the life  
of the cartridges.  
Handle print cartridges carefully. Dropping, jarring, or rough handling during  
installation can cause temporary printing problems. If print quality is poor right after  
cartridge installation, allow half an hour for the print cartridge to recover.  
For more information, see:  
Information on paper  
The HP All-in-One is designed to work well with most paper types. Test a variety of paper  
types before buying a large quantity. Find a paper type that works well and is easy to  
purchase. HP Premium papers are designed for the best quality results. In addition, follow  
these tips:  
Do not use paper that is too thin, that has a slick texture, or that stretches easily. It  
can feed incorrectly through the paper path, causing paper jams.  
Store photo media in its original packaging inside a resealable plastic bag on a flat  
surface in a cool, dry place. When you are ready to print, remove only the paper you  
plan to use immediately. When you have finished printing, return any unused photo  
paper to the plastic bag.  
Do not leave unused photo paper in the input tray. The paper might start to curl, which  
might reduce the quality of your printouts. Curled paper can also cause paper jams.  
Always hold photo paper by the edges. Fingerprints on photo paper can reduce print  
quality.  
Do not use paper that is heavily textured. It can cause graphics or text to print  
improperly.  
Troubleshooting tips  
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Chapter 13  
Do not combine different paper types and paper sizes in the input tray; the entire stack  
of paper in the input tray must be the same size and type.  
Store printed photos under glass or in a storage book to prevent bleeding over time  
from high humidity. Use HP Premium Plus photo paper for maximum performance.  
Clear paper jams  
If the HP All-in-One has a paper jam, first check the rear door.  
If the jammed paper is not in the rear rollers, check the front door.  
To clear a paper jam from the rear door  
1. Press in the tab on the left side of the rear door to release the door. Remove the door  
by pulling it away from the HP All-in-One.  
2. Gently pull the paper out of the rollers.  
CAUTION: If the paper tears when you are removing it from the rollers, check  
the rollers and wheels for torn pieces of paper that might be remaining inside the  
device. If you do not remove all the pieces of paper from the HP All-in-One, more  
paper jams are likely to occur.  
3. Replace the rear door. Gently push the door forward until it snaps into place.  
4. Press Start Copy Black or Start Copy Color to continue the current job.  
To clear a paper jam from the front door  
1. If necessary, pull the input tray down to open it. Then, lower the print cartridge door.  
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2. Gently pull the paper out of the rollers.  
CAUTION: If the paper tears when you are removing it from the rollers, check  
the rollers and wheels for torn pieces of paper that might be remaining inside the  
device. If you do not remove all the pieces of paper from the HP All-in-One, more  
paper jams are likely to occur.  
3. Close the print cartridge door.  
4. Press Start Copy Black to continue the current job.  
Troubleshoot print cartridges  
If you are experiencing problems with printing, you might have a problem with one of the  
print cartridges. Do the following:  
To troubleshoot print cartridges  
1. Remove the black print cartridge from the slot on the right. Do not touch the ink  
nozzles or the copper-colored contacts. Check for possible damage to the copper-  
colored contacts or ink nozzles.  
Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles,  
gently remove the clear plastic tape by using the pink pull tab. Make sure you do not  
remove the copper colored tape containing the electrical contacts.  
1
2
3
Copper-colored contacts  
Plastic tape with pink pull tab (must be removed before installing)  
Ink nozzles under tape  
Troubleshooting tips  
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Chapter 13  
2. Reinsert the print cartridge by sliding it forward into the slot. Then push the print  
cartridge forward until it clicks into the socket.  
3. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.  
4. If the problem persists, print a self-test report to determine if there is a problem with  
the print cartridges.  
This report provides useful information about your print cartridges, including status  
information.  
5. If the self-test report shows a problem, clean the print cartridges.  
6. If the problem persists, clean the copper-colored contacts of the print cartridges.  
7. If you are still experiencing problems with printing, determine which print cartridge is  
experiencing the problem and replace it.  
To check the ink levels from the HP Photosmart Software  
1. In the HP Solution Center, click Settings, point to Print Settings, and then click  
Printer Toolbox.  
NOTE: You can also open the Printer Toolbox from the Print Properties dialog  
box. In the Print Properties dialog box, click the Services tab, and then click  
Service this device.  
The Printer Toolbox appears.  
2. Click the Estimated Ink Level tab.  
The estimated ink levels for the print cartridges appear.  
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To print a self-test report  
1. Load letter or A4 unused plain white paper into the input tray.  
2. Press and hold the Cancel button and then press the Start Copy Color button.  
The HP All-in-One prints a self-test report, which might indicate the source of the  
printing problem. A sample of the ink test area of the report is shown below.  
3. Make sure the test patterns show a complete grid and the thick color lines are  
complete.  
If more than a few lines in a pattern are broken, this might indicate a problem with  
the nozzles. You might need to clean the print cartridges.  
If the black line is missing, faded, streaked, or shows lines, this might indicate a  
problem with the black print cartridge in the right slot.  
If any of the color lines are missing, faded, streaked, or show lines, this might  
indicate a problem with the tri-color print cartridge in the left slot.  
To clean the print cartridges from the HP Photosmart Software  
1. Load letter, A4, or legal unused plain white paper into the input tray.  
2. In the HP Solution Center, click Settings, point to Print Settings, and then click  
Printer Toolbox.  
NOTE: You can also open the Printer Toolbox from the Print Properties dialog  
box. In the Print Properties dialog box, click the Services tab, and then click  
Service this device.  
The Printer Toolbox appears.  
3. Click the Device Services tab.  
Troubleshooting tips  
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Chapter 13  
4. Click Clean the Print Cartridges.  
5. Follow the prompts until you are satisfied with the quality of the output, and then  
click Done.  
If copy or print quality still seems poor after you clean the print cartridges, try cleaning  
the print cartridge contacts before replacing the affected print cartridge.  
To clean the print cartridge contacts  
1. Turn on the HP All-in-One and open the print cartridge door.  
The print carriage moves to the far right side of the HP All-in-One.  
2. Wait until the print carriage is idle and silent, and then unplug the power cord from  
the back of the HP All-in-One.  
3. Lightly press down on the print cartridge to release it, and then pull it toward you out  
of the slot.  
NOTE: Do not remove both print cartridges at the same time. Remove and clean  
each print cartridge one at a time. Do not leave a print cartridge outside the HP All-  
in-One for more than 30 minutes.  
4. Inspect the print cartridge contacts for ink and debris buildup.  
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any  
excess water from it.  
6. Hold the print cartridge by its sides.  
7. Clean only the copper-colored contacts. Allow the print cartridges to dry for  
approximately ten minutes.  
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2
Copper-colored contacts  
Ink nozzles (do not clean)  
8. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks  
into place.  
9. Repeat if necessary for the other print cartridge.  
10. Gently close the print cartridge door and plug the power cord into the back of the  
HP All-in-One.  
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To replace the print cartridges  
1. Make sure the HP All-in-One is on.  
CAUTION: If the HP All-in-One is off when you open the print cartridge door to  
access the print cartridges, the HP All-in-One will not release the cartridges for  
changing. You might damage the HP All-in-One if the print cartridges are not  
docked safely when you try to remove them.  
2. Make sure you have letter or A4 unused plain white paper loaded in the input tray.  
3. Open the print cartridge door.  
The print carriage moves to the far right side of the HP All-in-One.  
4. Wait until the print carriage is idle and silent, and then lightly press down on a print  
cartridge to release it.  
If you are replacing the tri-color print cartridge, remove the print cartridge from the  
slot on the left.  
If you are replacing the black or photo print cartridge, remove the print cartridge from  
the slot on the right.  
1
2
Print cartridge slot for the tri-color print cartridge  
Print cartridge slot for the black and photo print cartridges  
5. Pull the print cartridge toward you out of its slot.  
6. If you are removing the black print cartridge in order to install the photo print cartridge,  
store the black print cartridge in the print cartridge protector or an airtight plastic  
container.  
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7. Remove the new print cartridge from its packaging and, being careful to touch only  
the black plastic, gently remove the plastic tape by using the pink pull tab.  
1
2
3
Copper-colored contacts  
Plastic tape with pink pull tab (must be removed before installing)  
Ink nozzles under tape  
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching  
these parts can result in clogs, ink failure, and bad electrical connections.  
8. Slide the new print cartridge forward into the empty slot. Then gently push the upper  
part of the print cartridge forward until it clicks into the socket.  
If you are installing the tri-color print cartridge, slide it into the left slot.  
If you are installing a black or photo print cartridge, slide it into the right slot.  
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9. Close the print cartridge door.  
If you installed a new print cartridge, the HP All-in-One prints a print cartridge  
alignment page.  
10. When prompted, ensure plain white paper is loaded in the input tray, then press the  
button next to OK.  
NOTE: If you have colored paper loaded in the input tray when you align the print  
cartridges, the alignment will fail. Load unused plain white paper into the input  
tray, and then try the alignment again.  
11. Place the page print side down on the scanner glass and then press the button next  
to OK to scan the page.  
When the On button stops flashing, the alignment is complete and the page can be  
removed.  
View the Readme file  
You might want to refer to the Readme file for information on system requirements and  
possible installation problems.  
You can access the Readme file by clicking Start, pointing to Programs or All  
Programs, pointing to HP, pointing to Photosmart C4200 All-in-One series, and then  
clicking Readme.  
You can access the Readme file by double-clicking the icon located in the top-level folder  
of the HP All-in-One software CD-ROM.  
Hardware setup troubleshooting  
This section contains hardware troubleshooting information for the HP All-in-One.  
Many issues are caused when the HP All-in-One is connected to the computer using a  
USB cable before the HP All-in-One software is installed on the computer. If you  
connected the HP All-in-One to your computer before the software installation screen  
prompts you to do so, you must follow these steps:  
Troubleshooting common setup issues  
1. Disconnect the USB cable from the computer.  
2. Uninstall the software (if you have already installed it).  
3. Restart your computer.  
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4. Turn off the HP All-in-One, wait one minute, then restart it.  
5. Reinstall the HP All-in-One software.  
CAUTION: Do not connect the USB cable to the computer until prompted by the  
software installation screen.  
This section contains the following topics:  
The HP All-in-One will not turn on  
Cause: The HP All-in-One is not properly connected to a power supply.  
Solution:  
Make sure the power cord is firmly connected to both the HP All-in-One and the  
power adapter. Plug the power cord into a grounded power outlet, surge protector,  
or power strip.  
1
2
3
Power connection  
Power cord and adapter  
Grounded power outlet  
If you are using a power strip, make sure the power strip is on. Or, try plugging  
the HP All-in-One directly into a grounded power outlet.  
Test the power outlet to make sure it is working. Plug in an appliance that you  
know works, and see if the appliance has power. If not, then there might be a  
problem with the power outlet.  
If you plugged the HP All-in-One into a switched outlet, make sure the switch is  
on. If it is switched to on but still does not work, then there might be a problem  
with the power outlet.  
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Cause: You pressed the On button too quickly.  
Solution: The HP All-in-One might not respond if you press the On button too  
quickly. Press the On button once. It might take a few minutes for the HP All-in-One  
to turn on. If you press the On button again during this time, you might turn the device  
off.  
CAUTION: If the HP All-in-One still does not turn on, it might have a mechanical  
failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to:  
www.hp.com/support. If prompted, choose your country/region, and then click  
Contact HP for information on calling for technical support.  
I connected the USB cable, but I am having problems using the HP All-in-One with  
my computer  
Cause: The USB cable was connected before the software was installed.  
Connecting the USB cable before prompted can cause errors.  
Solution: You must first install the software that came with the HP All-in-One before  
connecting the USB cable. During installation, do not plug in the USB cable until  
prompted by the onscreen instructions.  
Once you have installed the software, connecting your computer to the HP All-in-One  
with a USB cable is straightforward. Simply plug one end of the USB cable into the  
back of your computer and the other into the back of the HP All-in-One. You can  
connect to any USB port on the back of your computer.  
For more information on installing the software and connecting the USB cable, see  
the Setup Guide that came with the HP All-in-One.  
Software installation troubleshooting  
Use this section to solve any problems you might encounter while setting up the HP All-  
in-One software.  
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This section contains the following topics:  
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens  
Cause: The installation failed to run automatically.  
Solution: If the installation does not run automatically, you can start it manually.  
To start the installation from a Windows computer  
1. From the Windows Start menu, click Run.  
2. In the Run dialog box, enter d:\setup.exe, and then click OK.  
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive  
letter.  
The minimum system checks screen appears  
Cause: Your system does not meet the minimum requirements to install the  
software.  
Solution: Click Details to see what the specific problem is, and then correct the  
problem before attempting to install the software.  
A red X appears on the USB connect prompt  
Cause: Normally, a green check appears indicating that the plug and play is  
successful. A red X indicates that the plug and play failed.  
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Solution:  
To retry the plug and play  
1. Verify that the control panel overlay is firmly attached, unplug the HP All-in-One  
power cord, and then plug it in again.  
2. Verify that the USB cable and power cord are plugged in.  
3. Click Retry to retry the plug and play setup. If this does not work, continue to the  
next step.  
4. Verify that the USB cable is set up properly as follows:  
Unplug the USB cable and plug it in again.  
Do not attach the USB cable to a keyboard or non-powered hub.  
Verify that the USB cable is 3 meters (9.8 feet) or less in length.  
If you have several USB devices attached to your computer, you might want  
to unplug the other devices during the installation.  
5. Continue with the installation and restart the computer when prompted.  
6. Open the HP Solution Center and check for the appropriate buttons for your  
device (such as Make Copies). If the buttons do not appear, remove the software  
and then reinstall it.  
For more information, see:  
I received a message that an unknown error has occurred  
Cause: The source of the error is unknown.  
Solution: Try to continue with the installation. If that does not work, stop and then  
restart the installation, and follow the directions on the screen. If an error occurs, you  
might need to uninstall and then reinstall the software. Do not simply delete the HP All-  
in-One application files from your computer. Make sure to remove them properly using  
the uninstall utility provided when you installed the software that came with the HP All-  
in-One.  
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For more information, see:  
Some of the buttons are missing in the HP Solution Center  
Cause: The installation might not be complete.  
Solution: If the appropriate buttons for your device (such as Make Copies) do not  
appear, your installation might not be complete, and you might need to uninstall and  
then reinstall the software. Do not simply delete the HP All-in-One application files  
from your hard drive. Make sure to remove them properly using the uninstall utility  
provided in the HP All-in-One program group.  
For more information, see:  
The registration screen does not appear  
Cause: The registration screen did not launch automatically.  
Solution: You can access the registration (Sign up now) screen from the Windows  
taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart  
C4200 All-in-One series, and then clicking Product Registration.  
The HP Digital Imaging Monitor does not appear in the system tray  
Cause: The installation might not be complete.  
Solution: If the HP Digital Imaging Monitor does not appear in the system tray  
(normally located at the lower-right corner of the desktop), start the HP Solution  
Center.  
If the appropriate buttons for your device (such as Make Copies) do not appear, your  
installation might not be complete, and you might need to uninstall and then reinstall  
the software. Do not simply delete the HP All-in-One application files from your hard  
drive. Make sure to remove them properly using the uninstall utility provided in the  
HP All-in-One program group.  
For more information, see:  
Uninstall and reinstall the software  
If your installation is incomplete, or if you connected the USB cable to the computer before  
prompted by the software installation screen, you might need to uninstall and then  
reinstall the software. Do not simply delete the HP All-in-One application files from your  
computer. Make sure to remove them properly using the uninstall utility provided when  
you installed the software that came with the HP All-in-One.  
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To uninstall from a Windows computer, method 1  
1. Disconnect the HP All-in-One from your computer. Do not connect the HP All-in-One  
to your computer until after you have reinstalled the software.  
2. On the Windows taskbar, click Start, Programs or All Programs, HP, Photosmart  
C4200 All-in-One series, Uninstall.  
3. Follow the onscreen instructions.  
4. If you are asked whether you would like to remove shared files, click No.  
Other programs that use these files might not work properly if the files are deleted.  
5. Restart your computer.  
NOTE: It is important that you disconnect the HP All-in-One before restarting  
your computer. Do not connect the HP All-in-One to your computer until after you  
have reinstalled the software.  
6. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-  
ROM drive, and follow the onscreen instructions and the instructions provided in the  
Setup Guide that came with the HP All-in-One.  
7. After the software is installed, connect the HP All-in-One to your computer.  
8. Press the On button to turn the HP All-in-One on.  
After connecting and turning on the HP All-in-One, you might have to wait several  
minutes for all of the Plug and Play events to complete.  
9. Follow the onscreen instructions.  
To uninstall from a Windows computer, method 2  
NOTE: Use this method if Uninstall is not available in the Windows Start menu.  
1. On the Windows taskbar, click Start, Settings, Control Panel.  
2. Double-click Add/Remove Programs.  
3. Select HP Photosmart All-In-One Driver Software, and then click Change/  
Remove.  
Follow the onscreen instructions.  
4. Disconnect the HP All-in-One from your computer.  
5. Restart your computer.  
NOTE: It is important that you disconnect the HP All-in-One before restarting  
your computer. Do not connect the HP All-in-One to your computer until after you  
have reinstalled the software.  
6. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start  
the Setup program.  
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that  
came with the HP All-in-One.  
To uninstall from a Windows computer, method 3  
NOTE: Use this method if Uninstall is not available in the Windows Start menu.  
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1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start  
the Setup program.  
2. Disconnect the HP All-in-One from your computer.  
3. Select Uninstall and follow the onscreen directions.  
4. Restart your computer.  
NOTE: It is important that you disconnect the HP All-in-One before restarting  
your computer. Do not connect the HP All-in-One to your computer until after you  
have reinstalled the software.  
5. Start the Setup program for the HP All-in-One again.  
6. Select Install.  
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that  
came with the HP All-in-One.  
When the software installation is complete, the HP Digital Imaging Monitor icon appears  
in the Windows system tray.  
To verify that the software is properly installed, double-click the HP Solution Center icon  
on the desktop. If the HP Solution Center shows the appropriate buttons for your device  
(such as Make Copies), the software has been properly installed.  
Print quality troubleshooting  
If you are having problems with print quality, try the solutions in this section and observe  
the following guidelines:  
Replace refilled or empty cartridges.  
Check the device settings to make sure that the print mode and paper selection is  
correct for the paper and the task.  
Print and evaluate a self-test.  
For more information, see “Print a self-test report” on page 64.  
If the self-test shows a defect, try the following:  
Clean the print cartridges automatically. For more information, see “Clean the  
If you are missing lines when you print, clean the electrical contacts. For more  
Replace the print cartridge. For more information, see “Replace the print  
If the self-test does not show a problem, investigate other causes, such as the image  
file or software program.  
For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/  
This section contains the following topics:  
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Ink is bleeding or smearing  
Cause: The paper type is not suitable for the HP All-in-One.  
Solution: Use HP Premium Papers or any other paper type that is appropriate for  
the HP All-in-One.  
Cause: The print cartridges need to be cleaned.  
Solution: Print a self-test report to determine if there is a problem with the print  
cartridges. If the self-test report shows a problem, clean the print cartridges. If the  
problem persists, you might need to replace the print cartridges.  
For more information on print cartridges, see “Troubleshoot print cartridges”  
Cause: The paper is too close to the print cartridge during printing.  
Solution: If the paper is too close to the print cartridge during printing, the ink might  
be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as  
a mailing envelope. Make sure the paper lays flat in the input tray and is not too  
wrinkled.  
Ink is not filling the text or graphics completely  
Cause: The print cartridges need to be cleaned or might be out of ink.  
Solution: Check the estimated ink levels remaining in the print cartridges. If the  
print cartridges are low or out of ink, you might need to replace the print cartridges.  
If there is ink remaining in the print cartridges, but you are still noticing a problem,  
print a self-test report to determine if there is a problem with the print cartridges. If the  
self-test report shows a problem, clean the print cartridges. If the problem persists,  
you might need to replace the print cartridges.  
For more information on print cartridges, see “Troubleshoot print cartridges”  
Cause: The print paper type setting is incorrect.  
Solution: Change the paper type setting to match the type of paper loaded in the  
input tray. The HP All-in-One automatically detects the paper type for plain and photo  
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paper. If you are printing on other types of paper, such as labels or transparencies,  
check that you have selected the correct paper type in the HP Photosmart software.  
For more information, see:  
Cause: The copy or print quality setting on the HP All-in-One is set too low.  
Solution: Check the quality setting. Use a higher quality setting to increase the  
amount of ink used for printing.  
For more information, see:  
The text edges are jagged  
Cause: The font is a custom size.  
Solution: Some software applications offer custom fonts that have jagged edges  
when enlarged or printed. Also, if you want to print bitmapped text, it might have  
jagged edges when enlarged or printed.  
Use OpenType or TrueType fonts to ensure that the HP All-in-One is able to print  
smooth fonts. When selecting a font, look for the TrueType or OpenType icon.  
The printout has a horizontal band of distortion near the bottom of the page  
Cause: Your image has light blue, gray, or brown hues that print near the bottom  
of the page.  
Solution: Load high-quality paper in the input tray and print the image with a high  
print quality setting, such as Best, Maximum dpi, or High Resolution. Always make  
sure the paper you are printing on is flat. For best results when printing images,  
use HP Premium Plus Photo Paper.  
If the problem persists, use the software you installed with the HP All-in-One or  
another software application to rotate your image 180 degrees so that the light blue,  
gray, or brown hues in your image do not print at the bottom of the page. Print the  
image using six-ink printing. To do so, install the photo print cartridge in place of the  
black print cartridge. With the photo print cartridge and the tri-color print cartridge  
installed, you have a six-ink system, which provides enhanced quality photos.  
For more information, see:  
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Colors run into each other on the printout  
Cause: The print or copy quality setting is set too high for the type of paper loaded  
in the HP All-in-One.  
Solution: Check the quality setting. Use a lower quality setting to decrease the  
amount of ink used for printing or copying.  
For more information, see:  
Cause: The paper type is not suitable for the HP All-in-One.  
Solution: Use HP Premium Papers or any other paper type that is appropriate for  
the HP All-in-One.  
For more information, see:  
Cause: You are printing on the wrong side of the paper.  
Solution: Load the paper with the print side down. For example, if you are loading  
glossy photo paper, load the paper with the glossy side down.  
For more information, see:  
Cause: You are using non-HP ink.  
Solution: HP recommends that you use genuine HP print cartridges. Genuine HP  
print cartridges are designed and tested with HP printers to help you easily produce  
great results, time after time.  
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer  
service or repairs required as a result of printer failure or damage attributable to  
the use of non-HP ink will not be covered under warranty.  
Cause: The print cartridges need to be cleaned.  
Solution: Print a self-test report to determine if there is a problem with the print  
cartridges. If the self-test report shows a problem, clean the print cartridges. If the  
problem persists, you might need to replace the print cartridges.  
For more information on print cartridges, see “Troubleshoot print cartridges”  
Printouts or copies have horizontal streaks or lines  
Cause: The paper is not feeding properly or is loaded incorrectly.  
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Solution: Make sure you have paper loaded correctly.  
For more information, see:  
Cause: The copy or print quality type setting on the HP All-in-One is set too low.  
Solution: Check the quality setting. Use a higher quality setting to increase the  
amount of ink used for printing.  
For more information, see:  
Cause: A tri-color or photo print cartridge was jarred or handled roughly during  
installation.  
Solution: Allow half an hour for the print cartridge to recover.  
Cause: The print cartridges need to be cleaned or might be out of ink.  
Solution: Check the estimated ink levels remaining in the print cartridges. If the  
print cartridges are low or out of ink, you might need to replace the print cartridges.  
If there is ink remaining in the print cartridges, but you are still noticing a problem,  
print a self-test report to determine if there is a problem with the print cartridges. If the  
self-test report shows a problem, clean the print cartridges. If the problem persists,  
you might need to replace the print cartridges.  
For more information on print cartridges, see “Troubleshoot print cartridges”  
Cause: There might be fiber or dust built up around the ink nozzle area on the print  
cartridges.  
Solution: Check the print cartridges. If it looks as though there are fibers or dust  
around the ink nozzles, clean the ink nozzle area of the print cartridge.  
For more information, see:  
Printouts or copies are faded or have dull colors  
Cause: The print cartridges need to be cleaned or might be out of ink.  
Solution: Check the estimated ink levels remaining in the print cartridges. If the  
print cartridges are low or out of ink, you might need to replace the print cartridges.  
If there is ink remaining in the print cartridges, but you are still noticing a problem,  
print a self-test report to determine if there is a problem with the print cartridges. If the  
self-test report shows a problem, clean the print cartridges. If the problem persists,  
you might need to replace the print cartridges.  
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For more information on print cartridges, see “Troubleshoot print cartridges”  
Cause: The print quality setting on the HP All-in-One is set too low.  
Solution: Check the quality setting. Use a higher quality setting to increase the  
amount of ink used for printing.  
Cause: The paper type is not suitable for the HP All-in-One.  
Solution: If the paper you are using is too fibrous, the ink applied by the HP All-in-  
One might not fully cover the surface of the paper. Use HP Premium Papers or any  
other paper type that is appropriate for the HP All-in-One.  
For more information, see:  
Cause: The paper type setting is incorrect.  
Solution: Change the paper type setting to match the type of paper loaded in the  
input tray. The HP All-in-One automatically detects the paper type for plain and photo  
paper. If you are printing on other types of paper, such as labels or transparencies,  
check that you have selected the correct paper type in the HP Photosmart Software.  
For more information, see:  
Cause: Copying a poor-quality picture, such as a newspaper photo, causes bands,  
checks, or stripes to appear on your copy. These are called moiré patterns.  
Solution: To reduce moiré patterns, try placing one or more clear plastic sheet  
protectors directly on the glass, and then place the original print side down on top of  
the sheet protectors.  
Cause: Debris might be stuck on the glass or on the back of the document lid; this  
causes poor copy quality and slows down processing.  
Solution:  
For more information, see:  
Printouts or copies seem blurry or fuzzy  
Cause: The paper loaded in the input tray is not suitable for the HP All-in-One.  
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Solution: If the paper you are using is too fibrous, the ink applied by the HP All-in-  
One might not fully cover the surface of the paper. Use HP Premium Papers or any  
other paper type that is appropriate for the HP All-in-One.  
For more information, see:  
Cause: The print paper type setting is incorrect.  
Solution: Change the paper type setting to match the type of paper loaded in the  
input tray. The HP All-in-One automatically detects the paper type for plain and photo  
paper. If you are printing on other types of paper, such as labels or transparencies,  
check that you have selected the correct paper type in the HP Photosmart Software.  
For more information, see:  
Cause: The copy or print quality setting on the HP All-in-One is set too low.  
Solution: Check the quality setting. Use a higher quality setting to increase the  
amount of ink used for printing.  
For more information, see:  
Cause: You are printing on the wrong side of the paper.  
Solution: Load paper with the print side down. For example, if you are loading  
glossy photo paper, load the paper with the glossy side down.  
Printouts or copies have vertical streaks  
Cause: The paper type is not suitable for the HP All-in-One.  
Solution: If the paper you are using is too fibrous, the ink applied by the HP All-in-  
One might not fully cover the surface of the paper. Use HP Premium Papers or any  
other paper type that is appropriate for the HP All-in-One.  
For more information, see:  
Printouts or copies are slanted or skewed  
Cause: The paper is not feeding properly or is loaded incorrectly.  
Solution: Make sure the paper is loaded correctly.  
For more information, see:  
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Cause: More than one type of paper is loaded in the input tray.  
Solution: Load only one type of paper at a time.  
Paper is not picked up from the input tray  
Cause: There is not enough paper in the input tray.  
Solution: If the HP All-in-One is out of paper or there are only a few sheets  
remaining, load more paper in the input tray. If there is paper in the input tray, remove  
the paper, tap the stack of paper against a flat surface, and reload the paper into the  
input tray. To continue your print job, press Start Copy Black on the control panel of  
the HP All-in-One.  
For more information, see:  
Print troubleshooting  
Use this section to solve these printing problems:  
Envelopes print incorrectly  
Cause: A stack of envelopes is loaded incorrectly.  
Solution: Remove all paper from the input tray. Load a stack of envelopes in the  
input tray, with the envelope flaps facing up and to the left.  
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.  
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Cause: The wrong type of envelope is loaded.  
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps  
or windows.  
Borderless printing produces unexpected results  
Cause: Printing a borderless image from a non-HP software application produces  
unexpected results.  
Solution: Try printing the image from the photo imaging software that came with  
the HP All-in-One.  
The HP All-in-One is not responding  
Cause: The HP All-in-One is busy with another task.  
Solution: If the HP All-in-One is performing another task such as copying or  
scanning, your print job will be delayed until the HP All-in-One completes the current  
task.  
Some documents take a long time to print. If nothing has printed several minutes after  
you sent a print job to the HP All-in-One, check your computer to see if there are any  
messages.  
Cause: The HP All-in-One has a paper jam.  
Solution: Clear the paper jam.  
For more information, see:  
Cause: The HP All-in-One is out of paper.  
Solution: Load paper in the input tray.  
For more information, see:  
Cause: The print carriage has stalled.  
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Solution: Turn the HP All-in-One off, remove any objects that are blocking the print  
carriage (including any packing materials), and then turn the HP All-in-One on again.  
Cause: The computer is not communicating with the HP All-in-One.  
Solution: If the HP All-in-One is not properly connected to the computer,  
communication errors can occur. Make sure the USB cable is connected to the HP All-  
in-One and the computer as shown below.  
If the connections are secure, and nothing has printed several minutes after you sent  
a print job to the HP All-in-One, check the status of the HP All-in-One. In the  
HP Photosmart Software, click Status.  
For more information, see:  
Cause: The HP All-in-One is turned off.  
Solution: Look at the On button located on the top of the HP All-in-One. If it is not  
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to  
the HP All-in-One and plugged into a power outlet. Press the On button to turn on the  
HP All-in-One.  
Cause: The HP All-in-One experienced an error.  
Solution: Turn the HP All-in-One off, and then unplug the power cord. Plug the  
power cord back in, and then press the On button to turn on the HP All-in-One.  
Cause: The status of the printer driver has changed.  
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Solution: The printer driver status might have changed to either offline or stop  
printing.  
To check the printer driver status  
1. In the HP Solution Center, click the device tab.  
2. Click Settings.  
3. Click Status.  
If the status is offline or stop printing, change the status to ready.  
Cause: A deleted print job is still in the queue.  
Solution: A print job might remain in the queue after it has been cancelled. The  
cancelled print job jams the queue and prevents the next print job from printing.  
From your computer, open the printer folder and see if the cancelled job remains in  
the print queue. Try to delete the job from the queue. If the print job remains in the  
queue, try one or both of the following:  
Disconnect the USB cable from the HP All-in-One, restart the computer, and then  
reconnect the USB cable to the HP All-in-One.  
Shut down the HP All-in-One, restart the computer, and then restart the HP All-  
in-One.  
The HP All-in-One prints meaningless characters  
Cause: There is no more available memory in the HP All-in-One.  
Solution: Turn off the HP All-in-One and your computer for 60 seconds, then turn  
them both on and try printing again.  
Cause: The document is corrupt.  
Solution: Try printing another document from the same software application. If this  
works, then try printing a previously saved version of the document that is not corrupt.  
Nothing happens when I try to print  
Cause: The HP All-in-One is turned off.  
Solution: Look at the On button located on the top of the HP All-in-One. If it is not  
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to  
the HP All-in-One and plugged into a power outlet. Press the On button to turn on the  
HP All-in-One.  
Cause: The HP All-in-One is busy with another task.  
Solution: If the HP All-in-One is performing another task such as copying or  
scanning, your print job will be delayed until the HP All-in-One completes the current  
task.  
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Some documents take a long time to print. If nothing has printed several minutes after  
you sent a print job to the HP All-in-One, check your computer to see if there are any  
messages.  
Cause: The HP All-in-One is not the selected printer.  
Solution: Make sure the HP All-in-One is the selected printer in your software  
application.  
TIP: You can set the HP All-in-One as the default printer to ensure that the printer  
is automatically selected when you select Print in the File menu of your different  
software applications.  
Cause: The computer is not communicating with the HP All-in-One.  
Solution: If the HP All-in-One is not properly connected to the computer,  
communication errors can occur. Make sure the USB cable is connected to the HP All-  
in-One and the computer as shown below.  
If the connections are secure, and nothing has printed several minutes after you sent  
a print job to the HP All-in-One, check the status of the HP All-in-One. In the  
HP Photosmart Software, click Status.  
For more information, see:  
Cause: The HP All-in-One has a paper jam.  
Solution: Clear the paper jam.  
For more information, see:  
Cause: The print carriage has stalled.  
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Solution: Turn the HP All-in-One off, remove any objects that are blocking the print  
carriage (including any packing materials), and then turn the HP All-in-One on again.  
Cause: The HP All-in-One is out of paper.  
Solution: Load paper in the input tray.  
For more information, see:  
The pages in my document came out in the wrong order  
Cause: The print settings are set to print the first page of your document first.  
Because of the way the paper feeds through the HP All-in-One, this means the first  
page will be print side up at the bottom of the stack.  
Solution: Print the document in reverse order. When the document finishes  
printing, the pages will be in correct order.  
For more information, see:  
The margins are not printing as expected  
Cause: The margins are not set correctly in your software application.  
Solution: Check the printer margins.  
Make sure the margin settings for the document do not exceed the printable area of  
the HP All-in-One.  
To check your margin settings  
1. Preview your print job before sending it to the HP All-in-One.  
2. Check the margins.  
The HP All-in-One uses the margins you have set in your software application,  
as long as they are greater than the minimum margins the HP All-in-One supports.  
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins  
in your software application.  
Cause: The paper size setting might not be set correctly for the project you are  
printing.  
Solution: Verify that you have selected the proper paper size setting for your  
project. Make sure that you have loaded the correct paper size in the input tray.  
Cause: The paper guides are not positioned correctly.  
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Solution: Remove the stack of paper from the input tray, reload the paper, and then  
slide the paper width guide inward until it stops at the edge of the paper.  
For more information, see:  
Cause: A stack of envelopes is loaded incorrectly.  
Solution: Remove all paper from the input tray. Load a stack of envelopes in the  
input tray, with the envelope flaps facing up and on the left.  
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.  
For more information, see:  
Text or graphics are cut off at the edge of the page  
Cause: The margins are not set correctly in your software application.  
Solution:  
To check your margin settings  
1. Preview your print job before sending it to the HP All-in-One.  
2. Check the margins.  
The HP All-in-One uses the margins you have set in your software application,  
as long as they are greater than the minimum margins the HP All-in-One supports.  
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins  
in your software application.  
Make sure the margin settings for the document do not exceed the printable area of  
the HP All-in-One.  
Cause: The size of the document you are printing is larger than the paper loaded  
in the input tray.  
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Solution: Make sure the layout of the document you are trying to print fits on a paper  
size supported by the HP All-in-One.  
To preview the print layout  
1. Load the correct paper size into the input tray.  
2. Preview your print job before sending it to the HP All-in-One.  
3. Check the graphics in the document to make sure that the current size fits within  
the printable area of the HP All-in-One.  
4. Cancel the print job if the graphics do not fit in the printable area of the page.  
TIP: Some software applications allow you to scale the document to fit the paper  
size currently selected. Additionally, you can scale the size of a document from  
the print Properties dialog box.  
Cause: The paper is loaded incorrectly.  
Solution: If the paper is misfeeding, it could cause parts of the document to cut off.  
Remove the stack of paper from the input tray, and then reload the paper following  
the steps below.  
For more information, see:  
A blank page came out while printing  
Cause: If you are printing black text, and a blank page comes out of the HP All-in-  
One, the black print cartridge might be empty.  
Solution: Check the estimated ink levels remaining in the print cartridges. If the  
print cartridges are low or out of ink, you might need to replace the print cartridges.  
If there is ink remaining in the print cartridges, but you are still noticing a problem,  
print a self-test report to determine if there is a problem with the print cartridges. If the  
self-test report shows a problem, clean the print cartridges. If the problem persists,  
you might need to replace the print cartridges.  
For more information on print cartridges, see “Troubleshoot print cartridges”  
Cause: The document you are printing contains an additional blank page.  
Solution: Open the document file in your software application and remove any extra  
pages or lines at the end of the document.  
Cause: The HP All-in-One picked up two sheets of paper.  
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Solution: If the HP All-in-One has only a few sheets remaining, load more paper in  
the input tray. If there is plenty of paper in the input tray, remove the paper, tap the  
stack of paper against a flat surface, and reload the paper into the input tray.  
For more information, see:  
Cause: The protective plastic tape was only partially removed from the print  
cartridge.  
Solution: Check each print cartridge. The tape might have been removed from the  
copper-colored contacts, but still might cover the ink nozzles. If the tape is still  
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not  
touch the ink nozzles or the copper-colored contacts.  
1
2
3
Copper-colored contacts  
Plastic tape with pink pull tab (must be removed before installing)  
Ink nozzles under tape  
Ink is spraying the inside of the HP All-in-One when I print a photo  
Cause: The borderless print settings require photo paper to be loaded in the input  
tray. You are using the wrong paper type.  
Solution: Make sure you load photo paper in the input tray before you print a  
borderless print job.  
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Memory card troubleshooting  
Use this section to solve these memory card problems:  
My memory card no longer works in my digital camera  
Cause: You formatted the card on a Windows XP computer. By default, Windows  
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32  
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and  
cannot recognize a FAT32 formatted card.  
Solution: Reformat your memory card in your camera or format your memory card  
in a Windows XP computer by selecting the FAT format.  
The HP All-in-One does not read the memory card  
Cause: The card is inserted backwards or upside down.  
Solution: Turn the memory card so that the label faces up and the contacts are  
facing the HP All-in-One, and then push the card forward into the appropriate slot until  
the Photo light turns on.  
If the memory card is not inserted properly, the HP All-in-One will not respond and  
the green Photo light (near the memory card slots) will blink rapidly.  
After the memory card has been inserted properly, the Photo light will blink green for  
a few seconds, and then remain lit.  
Cause: The card is not fully inserted.  
Solution: Make sure you fully insert the memory card into the appropriate slot on  
the HP All-in-One.  
If the memory card is not inserted properly, the HP All-in-One will not respond and  
the green Photo light (near the memory card slots) will blink rapidly.  
After the memory card has been inserted properly, the Photo light will blink green for  
a few seconds, and then remain lit.  
Cause: Multiple memory cards are inserted in the HP All-in-One.  
Solution: You can insert only one memory card at a time.  
If more than one memory card is inserted, the green Photo light (near the memory  
card slots) will blink rapidly, and an error message will appear on the computer screen.  
Remove the additional memory card to resolve the problem.  
Cause: The file system is corrupted.  
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Solution: Check the computer screen for an error message telling you that the  
images on the memory card are corrupted.  
If the file system on the card is corrupt, reformat the memory card in your digital  
camera.  
CAUTION: Reformatting the memory card will delete any photos stored on the  
card. If you have previously transferred the photos from your memory card to a  
computer, try printing the photos from the computer. Otherwise, you will need to  
retake any photos you might have lost.  
The Photo light next to the memory card slots is blinking  
Cause: The HP All-in-One is reading the memory card.  
Solution: Do not pull out the memory card while the Photo light is flashing. A  
flashing light means the HP All-in-One is accessing the memory card. Wait until the  
light remains solid. Removing a memory card while it is being accessed might corrupt  
information on the card or damage the HP All-in-One and card.  
Cause: The HP All-in-One has detected an error with the memory card.  
Solution: Remove and reinsert the memory card. You might have inserted it  
incorrectly. Turn the memory card so that the label faces up and the contacts are  
facing the HP All-in-One, and then push the card forward into the appropriate slot until  
the Photo light turns on.  
If the problem continues, the memory card might be defective.  
Cause: You have inserted more than one memory card.  
Solution: Remove one of the memory cards. You can use only one memory card  
at a time.  
The photos on the memory card do not transfer to my computer  
Cause: The HP Photosmart Software is not installed.  
Solution: Install the HP Photosmart Software that came with the HP All-in-One. If  
it is installed, restart your computer.  
To install the HP Photosmart Software  
1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then  
start the Setup program.  
2. When prompted, click Install More Software to install the HP Photosmart  
Software.  
3. Follow the onscreen instructions and the instructions provided in the Setup Guide  
that came with the HP All-in-One.  
Cause: The HP All-in-One is turned off.  
Memory card troubleshooting  
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Solution: Turn the HP All-in-One on.  
Cause: The computer is turned off.  
Solution: Turn the computer on.  
Cause: The HP All-in-One is not properly connected to the computer.  
Solution: Check the connection from the HP All-in-One to your computer. Verify  
that the USB cable is securely plugged into the USB port on the back of the HP All-  
in-One. Make sure the other end of the USB cable is plugged into a USB port on your  
computer. After the cable is connected properly, turn the HP All-in-One off and then  
on again.  
For more information on setting up the HP All-in-One and connecting it to your  
computer, see the Setup Guide that came with the HP All-in-One.  
Copy troubleshooting  
Use this section to solve these copy problems:  
Nothing happens when I try to copy  
Cause: The HP All-in-One is turned off.  
Solution: Look at the On button located on the top of the HP All-in-One. If it is not  
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to  
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the HP All-in-One and plugged into a power outlet. Press the On button to turn on the  
HP All-in-One.  
Cause: The original is placed incorrectly on the glass.  
Solution: Load the original print side down on the right front corner of the glass as  
shown below.  
Cause: The HP All-in-One might be busy copying or printing.  
Solution: Check the On button. If it is blinking, the HP All-in-One is busy.  
Cause: The HP All-in-One does not recognize the paper type.  
Solution: Do not use the HP All-in-One to copy onto envelopes or other papers the  
HP All-in-One does not support.  
Cause: The HP All-in-One has a paper jam.  
Solution: Clear the paper jam and remove any torn paper that remains in the HP All-  
in-One.  
For more information, see:  
Parts of the original do not appear or are cut off  
Cause: The original is placed incorrectly on the glass.  
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Solution: Load the original print side down on the right front corner of the glass as  
shown below.  
Resize to Fit is not working as expected  
Cause: You are trying to increase the size of an original that is too small.  
Solution: Resize to Fit can only enlarge the original up to the maximum percentage  
allowed by your model. For example, 200% might be the maximum enlargement  
percentage allowed by your model. Enlarging a passport photo by 200% might not  
enlarge it enough for it to fit a full-size page.  
If you want to make a large copy of a small original, scan the original into the computer,  
resize the image in the HP scanning software, and then print a copy of the enlarged  
image.  
Cause: The original is placed incorrectly on the glass.  
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Solution: Load the original print side down on the right front corner of the glass as  
shown below. To copy a photo, position the photo on the glass so that the long edge  
of the photo is along the front edge of the glass.  
Cause: Debris might be stuck on the glass or on the back of the document lid. The  
HP All-in-One interprets anything it detects on the glass as part of the image.  
Solution: Turn off the HP All-in-One, unplug the power cord, and then use a soft  
cloth to wipe the glass and the back of the document lid.  
For more information, see:  
The image is cropped when I make a borderless copy  
Cause: The HP All-in-One cropped some of the image around the margins of the  
copy to achieve a borderless print without changing the proportions of the original.  
Solution: If you want to enlarge a photo to fit a full-size page without cropping the  
edges, use Resize to Fit.  
For more information, see:  
Cause: The original is larger than the paper in the input tray.  
Solution: If your original is larger than the paper in the input tray, use the Resize  
to Fit feature to reduce your original to fit on the paper in the input tray.  
For more information, see:  
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The printout is blank  
Cause: The original is placed incorrectly on the glass.  
Solution: Load the original print side down on the right front corner of the glass as  
shown below.  
Cause: The print cartridges need to be cleaned or might be out of ink.  
Solution: Check the estimated ink levels remaining in the print cartridges. If the  
print cartridges are low or out of ink, you might need to replace the print cartridges.  
If there is ink remaining in the print cartridges, but you are still noticing a problem,  
print a self-test report to determine if there is a problem with the print cartridges. If the  
self-test report shows a problem, clean the print cartridges. If the problem persists,  
you might need to replace the print cartridges.  
For more information on print cartridges, see “Troubleshoot print cartridges”  
A borderless copy has white space around the edges  
Cause: You are trying to make a borderless copy of a very small original.  
Solution: When you make a borderless copy of a very small original, the HP All-in-  
One enlarges the original up to a maximum percentage. This might leave white space  
around the edges. (The maximum percentage varies by model.)  
Depending on the size of the borderless copy you are trying to make, the minimum  
size of the original varies. For example, you cannot enlarge a passport photo to create  
a letter-size borderless copy.  
If you want to make a borderless copy of a very small original, scan the original into  
the computer, resize the image, and then print a borderless copy of the enlarged  
image.  
Cause: You are trying to make a borderless copy without using photo paper.  
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Solution: Use photo paper to make borderless copies.  
Scan troubleshooting  
Use this section to solve these scan problems:  
Scan halts  
Cause: The computer system resources might be low.  
Solution: Turn off the HP All-in-One and then turn it back on. Turn off the computer  
and then turn it back on.  
If this does not work, try changing the scan to a lower resolution in the software.  
Scan fails  
Cause: The computer is not turned on.  
Solution: Turn on your computer.  
Cause: Your computer is not connected to the HP All-in-One by a USB cable.  
Solution: Connect your computer to the HP All-in-One with a standard USB cable.  
For more information, see the Setup Guide.  
Cause: The HP Photosmart Software might not have been installed.  
Solution: Insert the HP Photosmart installation CD and install the software.  
For more information, see the Setup Guide.  
Cause: The HP Photosmart Software is installed, but is not running.  
Solution: Start the software you installed with the HP All-in-One and try scanning  
again.  
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NOTE: To check to see whether the software is running, right-click on the HP  
Digital Imaging Monitor icon in the system tray at the far right of the Windows  
taskbar. Pick a device in the list, and then click Display Status.  
Scan fails because of insufficient computer memory  
Cause: Too many applications are running on your computer.  
Solution: Close all applications that are not in use. This includes applications that  
run in the background, such as screen savers and virus checkers. If you turn off your  
virus checker, remember to turn it back on after you finish your scan.  
If this problem occurs frequently, or if you encounter memory problems while using  
other applications, you might need to add more memory to your computer. See the  
user guide that came with your computer for more information.  
Scanned image is blank  
Cause: The original is placed incorrectly on the glass.  
Solution: Load your original print side down on the right front corner of the glass.  
Scanned image is incorrectly cropped  
Cause: The software is set to automatically crop scanned pictures.  
Solution: The autocropping feature in the software crops anything that is not part  
of the main image. Sometimes this might not be what you want. In that case, turn off  
autocropping in the software and crop the scanned image manually, or not at all.  
Scanned image has incorrect page layout  
Cause: The automatic cropping feature in the software is changing the page layout.  
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Solution: Turn off autocropping in the software to retain the page layout.  
Scanned image shows dotted lines instead of text  
Cause: If you use the Text image type to scan text that you plan to edit, the scanner  
might not recognize color text. The Text image type scans at 300 x 300 dpi, in black  
and white.  
If you are scanning an original that has graphics or artwork surrounding the text, the  
scanner might not recognize the text.  
Solution: Make a black-and-white copy of the original and then scan the copy.  
Text format is incorrect  
Cause: The scan document settings are incorrect.  
Solution: Some applications cannot handle framed text formatting. Framed text is  
one of the scan document settings in the software. It maintains complex layouts, such  
as multiple columns from a newsletter, by putting the text in different frames (boxes)  
in the destination application. In the software, select the correct format so that the  
scanned text layout and formatting are retained.  
Text is incorrect or missing  
Cause: The brightness is not set correctly.  
Solution: Adjust the brightness in the software, and then rescan the original.  
Cause: Debris might be stuck on the glass or on the back of the document lid. This  
can cause poor-quality scans.  
Solution: Turn off the HP All-in-One, unplug the power cord, and use a soft cloth  
to wipe the glass and the back of the document lid.  
For more information, see:  
Cause: The scan document settings are not set to the correct optical character  
recognition (OCR) language. The OCR language tells the software how to interpret  
the characters it sees in the original image. If the OCR language does not match the  
language in the original, the scanned text might be incomprehensible.  
Solution: Select the correct OCR language in the software.  
NOTE: If you are using HP Photosmart Essential, the Optical Character  
Recognition (OCR) software might not be installed on your computer. To install  
the OCR software, you must re-insert the software disk and select OCR under  
the Custom installation options.  
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See the documentation that came with Readiris, or whichever OCR software you use,  
for information on how to select the OCR language.  
The scan feature does not work  
Cause: There are several reasons why a scan does not occur:  
The computer is turned off.  
The HP All-in-One is not properly connected to the computer with a USB cable.  
The software that came with the HP All-in-One is not installed or is not running.  
Solution:  
Turn the computer on.  
Check the cables that connect the HP All-in-One to your computer.  
Restart your computer. If that does not help, install or reinstall the software that  
came with the HP All-in-One.  
Errors  
If the HP All-in-One has an error, the lights on the device might flash, or an error message  
might appear on the display of the HP All-in-One or your computer screen.  
This section contains the following topics:  
Device messages  
The following is a list of device-related error messages:  
Firmware revision mismatch  
Cause: The revision number of the HP All-in-One firmware does not match the  
revision number of the software.  
Solution: To find support and warranty information, go to the HP Web site at  
www.hp.com/support. If prompted, choose your country/region, and then click  
Contact HP for information on calling for technical support.  
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Mechanism error  
Cause: The HP All-in-One has a paper jam.  
Solution: Clear the paper jam.  
For more information, see:  
Cause: The print carriage is blocked.  
Solution: Lower the print cartridge door to access the print carriage area. Remove  
any objects that are blocking the print carriage, including any packing materials. Turn  
the HP All-in-One off and then turn it on again.  
Memory is full  
Cause: The document you are copying has exceeded the memory of the HP All-in-  
One.  
Solution: Try making fewer copies at a time.  
Scanner failure  
Cause: The HP All-in-One is busy or an unknown cause has interrupted your scan.  
Solution: Turn off the HP All-in-One and then turn it on again. Restart your  
computer and then try to scan again.  
If the problem persists, try plugging the power cord directly into a grounded power  
outlet rather than a surge protector or power strip. If the problem continues, contact  
HP support. Go to www.hp.com/support. If prompted, choose your country/region,  
and then click Contact HP for information on calling for technical support.  
File messages  
The following is a list of file-related error messages:  
Errors  
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Error reading or writing the file  
Cause: The HP All-in-One software could not open or save the file.  
Solution: Check to see if you have the right folder and file name.  
Unreadable files. NN files could not be read  
Cause: Some of the files on the inserted memory card are damaged.  
Solution: Reinsert the memory card in the HP All-in-One. If this does not work,  
retake the photos with your digital camera. If you already transferred the files to your  
computer, try printing those files by using the HP Photosmart Software. The copies  
might not be damaged.  
Photos not found  
Cause: Some of the files on the inserted memory card or attached storage device  
are damaged.  
Solution: Reinsert the memory card, or connect the storage device to the HP All-  
in-One. If this does not work, retake the photos with your digital camera. If you already  
transferred the files to your computer, try printing those files by using the  
HP Photosmart Software. The copies might not be damaged.  
Cause: There are no photos found on the memory card.  
Solution: Take some photos with your digital camera, or if you previously saved  
photos on your computer, you can print them using the HP Photosmart Software.  
File not found  
Cause: There is not enough available memory on your computer to create a print  
preview file.  
Solution: Close some applications and try the task again.  
File format not supported  
Cause: The HP Photosmart software did not recognize or support the file format of  
the image you are trying to open or save. If the file extension indicates it is a supported  
file type, the file might be corrupted.  
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Solution: Open the file in another application, and save it in a format that the  
HP Photosmart software recognizes.  
For more information, see:  
Invalid file name  
Cause: The file name you entered is invalid.  
Solution: Make sure that you are not using any invalid symbols in the file name.  
Supported file types for the HP All-in-One  
The HP All-in-One software recognizes the following file formats: BMP, DCX, FPX, GIF,  
JPG, PCD, PCX, and TIF.  
File corrupted  
Cause: Some of the files on the inserted memory card are damaged.  
Solution: Reinsert the memory card in the HP All-in-One. If this does not work,  
retake the photos with your digital camera. If you already transferred the files to your  
computer, try printing those files by using the HP Photosmart Software. The copies  
might not be damaged.  
Cause: The file system is corrupted.  
Solution: Check the computer screen for an error message telling you that the  
images on the memory card are corrupted.  
If the file system on the card is corrupt, reformat the memory card in your digital  
camera.  
CAUTION: Reformatting the memory card will delete any photos stored on the  
card. If you have previously transferred the photos from your memory card to a  
computer, try printing the photos from the computer. Otherwise, you will need to  
retake any photos you might have lost.  
General user messages  
The following is a list of messages related to common user errors:  
Errors  
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Cannot crop  
Cause: The computer does not have enough memory.  
Solution: Close all unnecessary applications. (This includes applications that run  
in the background, such as screensavers and virus checkers). Try restarting your  
computer to clear the memory. You might need to purchase more RAM. Refer to the  
documentation that came with your computer.  
Cause: For scanning, there must be at least 50 MB of space available on your  
computer's hard disk.  
Solution: Empty the Recycle Bin on your desktop. You might also need to remove  
files from the hard disk; for example, delete temporary files.  
Memory card error  
Cause: There are two or more memory cards inserted into the HP All-in-One at the  
same time.  
Solution: Remove all but one memory card. The HP All-in-One reads the remaining  
memory card and displays the first photo stored on the memory card.  
Cause: You have inserted a Compact Flash memory card backwards or upside  
down.  
Solution: Remove the memory card and reinsert it correctly. The label of the  
Compact Flash card faces up and should be readable as you insert it into the slot.  
Cause: You have not fully inserted the memory card.  
Solution: Remove the memory card and reinsert it in the memory card slot until it  
stops.  
Disconnected  
Cause: Several situations can cause this error message to appear.  
Your computer is not turned on.  
Your computer is not connected to the HP All-in-One.  
The software that came with the HP All-in-One was not installed correctly.  
The software that came with the HP All-in-One is installed, but it is not running.  
Solution: Make sure your computer is turned on and is connected to the HP All-in-  
One. Also make sure you installed the software that came with the HP All-in-One.  
For more information, see:  
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Out of disk space  
Cause: There is not enough available memory on your computer to perform the  
task.  
Solution: Close some applications and try the task again.  
Card access error  
Cause: There are two or more memory cards inserted into the HP All-in-One at the  
same time.  
Solution: Remove all but one memory card. The HP All-in-One reads the remaining  
memory card and displays the first photo stored on the memory card.  
Cause: You have inserted a Compact Flash memory card backwards or upside  
down.  
Solution: Remove the memory card and reinsert it correctly. The label of the  
Compact Flash card faces up and should be readable as you insert it into the slot.  
Cause: You have not fully inserted the memory card.  
Solution: Remove the memory card and reinsert it in the memory card slot until it  
stops.  
Use only one card at a time  
Cause: Multiple memory cards are inserted in the HP All-in-One.  
Solution: You can insert only one memory card at a time.  
If more than one memory card is inserted, the green Photo light (near the memory  
card slots) will blink rapidly, and an error message will appear on the computer screen.  
Remove the additional memory card to resolve the problem.  
Card is inserted incorrectly  
Cause: The card is inserted backwards or upside down.  
Solution: Turn the memory card so that the label faces up and the contacts are  
facing the HP All-in-One, and then push the card forward into the appropriate slot until  
the Photo light turns on.  
If the memory card is not inserted properly, the HP All-in-One will not respond and  
the green Photo light (near the memory card slots) will blink rapidly.  
After the memory card has been inserted properly, the Photo light will blink green for  
a few seconds, and then remain lit.  
Card is not fully inserted  
Cause: The card is not fully inserted.  
Errors  
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Solution: Make sure you fully insert the memory card into the appropriate slot on  
the HP All-in-One.  
If the memory card is not inserted properly, the HP All-in-One will not respond and  
the green Photo light (near the memory card slots) will blink rapidly.  
After the memory card has been inserted properly, the Photo light will blink green for  
a few seconds, and then remain lit.  
Card is damaged  
Cause: You formatted the card on a Windows XP computer. By default, Windows  
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32  
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and  
cannot recognize a FAT32 formatted card.  
Solution: Reformat your memory card in your camera or format your memory card  
in a Windows XP computer by selecting the FAT format.  
Cause: The file system is corrupted.  
Solution: Check the computer screen for an error message telling you that the  
images on the memory card are corrupted.  
If the file system on the card is corrupt, reformat the memory card in your digital  
camera.  
CAUTION: Reformatting the memory card will delete any photos stored on the  
card. If you have previously transferred the photos from your memory card to a  
computer, try printing the photos from the computer. Otherwise, you will need to  
retake any photos you might have lost.  
Paper messages  
The following is a list of paper-related error messages:  
Paper upside down  
Cause: Paper in the input tray is upside down.  
Solution: Load paper in the input tray print side down.  
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Paper orientation error  
Cause: Paper in the input tray is in landscape orientation.  
Solution: Insert paper into the input tray with the short edge forward and the print  
side down. Slide the paper forward until it stops.  
Cannot load paper from input tray  
Cause: There is not enough paper in the input tray.  
Solution: If the HP All-in-One is out of paper or there are only a few sheets  
remaining, load more paper in the input tray. If there is paper in the input tray, remove  
the paper, tap the stack of paper against a flat surface, and reload the paper into the  
input tray. To continue your print job, press Start Copy Black on the control panel of  
the HP All-in-One.  
Ink is drying  
Cause: Transparencies and some other media require a drying time that is longer  
than normal.  
Solution: Leave the sheet in the output tray until the message disappears. If it is  
necessary to remove the printed sheet before the message disappears, carefully hold  
the printed sheet on the underside or the edges, and place it on a flat surface to dry.  
Out of paper  
Cause: There is not enough paper in the input tray.  
Solution: If the HP All-in-One is out of paper or there are only a few sheets  
remaining, load more paper in the input tray. If there is paper in the input tray, remove  
the paper, tap the stack of paper against a flat surface, and reload the paper into the  
input tray. To continue your print job, press Start Copy Black on the control panel of  
the HP All-in-One.  
Cause: The rear door is off the HP All-in-One.  
Solution: If you removed the rear door to clear a paper jam, replace it.  
For more information, see:  
Paper jam, misfeed or blocked carriage  
Cause: Paper has jammed the HP All-in-One.  
Solution: Clear the jam.  
For more information, see:  
Errors  
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Cause: The print carriage is blocked.  
Solution: Open the print cartridge door to access the print carriage area. Remove  
any objects that are blocking the print carriage, including any packing materials. Turn  
the HP All-in-One off and then turn it on again.  
Paper mismatch  
Cause: The print setting for the print job does not match the paper type or size  
loaded in the HP All-in-One.  
Solution: Change the print setting in the software or load the appropriate paper in  
the input tray.  
For more information, see:  
Wrong paper width  
Cause: The print setting chosen for the print job does not match the paper loaded  
in the HP All-in-One.  
Solution: Change the print setting or load the appropriate paper in the input tray.  
For more information, see:  
Power and connection messages  
The following is a list of power- and connection-related error messages:  
HP All-in-One not found  
Cause: This error applies only to USB-connected devices. The USB cable is not  
plugged in properly.  
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Solution: If the HP All-in-One is not properly connected to the computer,  
communication errors can occur. Make sure the USB cable is securely connected to  
the HP All-in-One and the computer, as shown below.  
For more information, see:  
Communication test failed  
Cause: The HP All-in-One is turned off.  
Solution: Look at the On button located on the top of the HP All-in-One. If it is not  
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to  
the HP All-in-One and plugged into a power outlet. Press the On button to turn on the  
HP All-in-One.  
Cause: The HP All-in-One is not connected to the computer.  
Solution: If the HP All-in-One is not properly connected to the computer,  
communication errors can occur. Make sure the USB cable is securely connected to  
the HP All-in-One and the computer, as shown below.  
Errors  
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For more information, see:  
Improper shutdown  
Cause: The last time the HP All-in-One was used, it was not turned off properly. If  
the HP All-in-One is turned off by turning off the switch on a power strip or by using  
a wall switch, the device can be damaged.  
Solution: Press the On button located on the control panel of the HP All-in-One to  
turn the device on and off.  
Two-way communication lost  
Cause: The HP All-in-One is turned off.  
Solution: Look at the On button located on the top of the HP All-in-One. If it is not  
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to  
the HP All-in-One and plugged into a power outlet. Press the On button to turn on the  
HP All-in-One.  
Cause: The HP All-in-One is not connected to the computer.  
Solution: If the HP All-in-One is not properly connected to the computer,  
communication errors can occur. Make sure the USB cable is securely connected to  
the HP All-in-One and the computer, as shown below.  
For more information, see:  
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Print cartridge messages  
The following is a list of print cartridge error messages:  
Low on ink  
Cause: At least one of the print cartridges is estimated to be low on ink and might  
need to be replaced soon.  
Solution: Have a replacement cartridge on hand to avoid printing interruptions. You  
do not have to replace the cartridge until print quality deteriorates. If you have installed  
a refilled or remanufactured print cartridge, or a cartridge that has been used in  
another printer, the ink level indicator will be inaccurate or unavailable.  
For more information on print cartridges, see “Troubleshoot print cartridges”  
Need alignment or alignment failed  
Cause: The incorrect type of paper is loaded in the input tray.  
Solution: If you have colored paper loaded in the input tray when you align the print  
cartridges, the alignment fails. Load unused plain white letter or A4 paper into the  
input tray, and then try the alignment again. If the alignment fails again, you might  
have a defective sensor or print cartridge.  
To find support and warranty information, go to the HP Web site at www.hp.com/  
support. If prompted, choose your country/region, and then click Contact HP for  
information on calling for technical support.  
Cause: Protective tape is covering the print cartridges.  
Solution: Check each print cartridge. The tape might have been removed from the  
copper-colored contacts, but still might cover the ink nozzles. If the tape is still  
Errors  
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covering the ink nozzles, carefully remove the tape from the print cartridges. Do not  
touch the ink nozzles or the copper-colored contacts.  
1
2
3
Copper-colored contacts  
Plastic tape with pink pull tab (must be removed before installing)  
Ink nozzles under tape  
Reinsert the print cartridges and verify that they are fully inserted and locked in place.  
Cause: The contacts on the print cartridge are not touching the contacts in the print  
carriage.  
Solution: Remove and then reinsert the print cartridges. Verify that they are fully  
inserted and locked in place.  
Cause: The print cartridge or sensor is defective.  
Solution: To find support and warranty information, go to the HP Web site at  
www.hp.com/support. If prompted, choose your country/region, and then click  
Contact HP for information on calling for technical support.  
Cause: You installed new print cartridges which might need alignment.  
Solution: You must align the print cartridges to ensure excellent print quality.  
If the alignment error persists and you cannot clear it, your print cartridge might be  
defective. Contact HP for support.  
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To find support and warranty information, go to the HP Web site at www.hp.com/  
support. If prompted, choose your country/region, and then click Contact HP for  
information on calling for technical support.  
For more information, see:  
Print cartridge is missing, incorrectly installed, or not intended for your device  
Cause: The print cartridge is missing.  
Solution: One or both of the print cartridges is missing. Remove and reinsert the  
print cartridges and verify that they are fully inserted and locked in place. If the  
problem persists, clean the contacts of the print cartridges.  
For more information on print cartridges, see “Troubleshoot print cartridges”  
Cause: Protective tape is covering the print cartridges.  
Solution: Check each print cartridge. The tape might have been removed from the  
copper-colored contacts, but still might cover the ink nozzles. If the tape is still  
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not  
touch the ink nozzles or the copper-colored contacts.  
1
2
3
Copper-colored contacts  
Plastic tape with pink pull tab (must be removed before installing)  
Ink nozzles under tape  
Cause: One or both of the print cartridges are not installed or are installed  
incorrectly.  
Errors  
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Solution: One or both of the print cartridges are not installed or are installed  
incorrectly. Remove and reinsert the print cartridges and verify that they are fully  
inserted and locked in place. If the problem persists, clean the copper-colored  
contacts of the print cartridges.  
For more information on print cartridges, see “Troubleshoot print cartridges”  
Cause: The print cartridge is defective or not intended for use in this device.  
Solution: To find support and warranty information, go to the HP Web site at  
www.hp.com/support. If prompted, choose your country/region, and then click  
Contact HP for information on calling for technical support.  
Wrong pen in slot  
Cause: The print cartridge is inserted into the wrong slot.  
Solution: Remove the print cartridge and insert it into the correct slot.  
The tri-color print cartridge goes into the slot on the left.  
The black or photo print cartridge goes into the slot on the right.  
1
2
Print cartridge slot for the tri-color print cartridge  
Print cartridge slot for the black and photo print cartridges  
For more information, see:  
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14 HP warranty and support  
Hewlett-Packard provides Internet and phone support for the HP All-in-One.  
This section contains the following topics:  
Warranty  
For more information about the warranty, see the printed documentation that came with the HP All-  
in-One.  
Support process  
If you have a problem, follow these steps:  
1. Check the documentation that came with the HP All-in-One.  
2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to  
all HP customers. It is the fastest source for up-to-date device information and expert assistance  
and includes the following features:  
Fast access to qualified online support specialists  
Software and driver updates for the HP All-in-One  
Valuable HP All-in-One and troubleshooting information for common problems  
Proactive device updates, support alerts, and HP newsgrams that are available when you  
register the HP All-in-One  
3. Call HP support. Support options and availability vary by device, country/region, and language.  
Before you call HP customer support  
Software programs from other companies might be included with the HP All-in-One. If you experience  
problems with any of those programs, you will receive the best technical assistance by calling the  
experts at that company.  
NOTE: This information does not apply to customers in Japan. For information on service  
HP warranty and support  
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If you need to contact HP support, do the following before you call:  
1. Make sure that:  
a. The HP All-in-One is plugged in and turned on.  
b. The specified print cartridges are installed correctly.  
c. The recommended paper is properly loaded in the input tray.  
2. Reset the HP All-in-One:  
a. Turn off the HP All-in-One by pressing the On button.  
b. Unplug the power cord from the back of the HP All-in-One.  
c. Plug the power cord back into the HP All-in-One.  
d. Turn on the HP All-in-One by pressing the On button.  
3. To find support and warranty information, go to the HP Web site at www.hp.com/support. If  
prompted, choose your country/region, and then click Contact HP for information on calling for  
technical support.  
Check the HP Web site for updated information or troubleshooting tips for the HP All-in-One.  
4. If you are still experiencing problems and need to speak with an HP support Representative, do  
the following:  
a. Have the specific name of the HP All-in-One, as it appears on the control panel, available.  
b. Print a self-test report.  
c. Make a color copy to have available as a sample printout.  
d. Be prepared to describe your problem in detail.  
e. Have your serial number ready.  
You can view the serial number by looking at the sticker on the rear side of the HP All-in-  
One. The serial number is the 10-character code in the upper left corner of the sticker.  
5. Call HP support. Be near the HP All-in-One when you call.  
Related topics  
HP support by phone  
For a list of support phone numbers, see the printed documentation that came with the device.  
This section contains the following topics:  
Phone support period  
One year of phone support is available in North America, Asia Pacific, and Latin America (including  
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to  
www.hp.com/support. Standard phone company charges apply.  
Placing a call  
Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide  
the following information:  
Model number (located on the label on the front of the HP All-in-One)  
Serial number (located on the back or bottom of the HP All-in-One)  
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Messages that appear when the situation occurs  
Answers to these questions:  
Has this situation happened before?  
Can you re-create it?  
Did you add any new hardware or software to your computer at about the time that this  
situation began?  
Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was  
moved, etc.)?  
After the phone support period  
After the phone support period, help is available from HP at an additional cost. Help may also be  
available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call  
the support phone number for your country/region to learn more about support options.  
Additional warranty options  
Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/  
support, select your country/region and language, then explore the services and warranty area for  
information about the extended service plans.  
HP Quick Exchange Service (Japan)  
HP Quick Exchange Service  
0570-000511  
:03-3335-9800  
:
9:00  
5:00  
3
5:00  
10:00  
1
1
:
For instructions on how to pack your device for exchange, see “Pack the HP All-in-One”  
Additional warranty options  
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Chapter 14  
Call HP Korea customer support  
Prepare the HP All-in-One for shipment  
If after contacting HP Customer Support or returning to the point of purchase you are requested to  
send the HP All-in-One in for service, make sure you remove and keep the following items before  
returning your device:  
The print cartridges  
The power cord, USB cable, and any other cable connected to the HP All-in-One  
Any paper loaded in the input tray  
Any originals loaded in the HP All-in-One  
To remove print cartridges before shipment  
1. Turn on the HP All-in-One and wait until the print carriage is idle and silent. If the HP All-in-One  
will not turn on, skip this step and go to step 2.  
2. Open the print cartridge door.  
3. Remove the print cartridges from their slots.  
NOTE: If the HP All-in-One does not turn on, you can unplug the power cord and then  
manually slide the print carriage to the far right side to remove the print cartridges.  
4. Place the print cartridges in an airtight plastic container so they will not dry out, and put them  
aside. Do not send them with the HP All-in-One unless the HP customer support call agent  
instructs you to.  
5. Close the print cartridge door and wait a few minutes for the print carriage to move back to its  
home position (on the left side).  
NOTE: Make sure the scanner is idle and has returned to its parked position before turning  
off the HP All-in-One.  
6. Press the On button to turn off the HP All-in-One.  
Pack the HP All-in-One  
Complete the following steps once you have removed the print cartridges, turned off the HP All-in-  
One, and unplugged it.  
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To pack the HP All-in-One  
1. If available, pack the HP All-in-One for shipment by using the original packing materials or the  
packaging materials that came with your exchange device.  
If you do not have the original packaging materials, please use other adequate packaging  
materials. Shipping damage caused by improper packaging and/or improper transportation is  
not covered under the warranty.  
2. Place the return shipping label on the outside of the box.  
3. Include the following items in the box:  
A complete description of symptoms for service personnel (samples of print quality problems  
are helpful).  
A copy of the sales slip or other proof of purchase to establish the warranty coverage period.  
Your name, address, and a phone number where you can be reached during the day.  
Pack the HP All-in-One  
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15 Technical information  
Environmental standards and international regulatory information for the HP All-in-One are provided  
in this section.  
This section contains the following topics:  
Environmental product stewardship program  
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.  
Design for recycling has been incorporated into this product. The number of materials has been kept  
to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been  
designed to separate easily. Fasteners and other connections are easy to locate, access, and  
remove using common tools. High priority parts have been designed to access quickly for efficient  
disassembly and repair.  
For more information, visit HP’s Commitment to the Environment Web site at:  
This section contains the following topics:  
Paper use  
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.  
Plastics  
Plastic parts over 25 grams are marked according to international standards that enhance the ability  
to identify plastics for recycling purposes at the end of product life.  
Material safety data sheets  
Material safety data sheets (MSDS) can be obtained from the HP Web site at:  
Recycling program  
HP offers an increasing number of product return and recycling programs in many countries/regions,  
and partners with some of the largest electronic recycling centers throughout the world. HP  
conserves resources by reselling some of its most popular products. For more information regarding  
recycling of HP products, please visit:  
HP inkjet supplies recycling program  
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is  
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges  
free of charge. For more information, go to the following Web site:  
Technical information  
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Chapter 15  
Energy consumption  
This product is designed to reduce power consumption and save natural resources without  
compromising product performance. It has been designed to reduce total energy consumption both  
during operation and when the device is not active. Specific information on power consumption may  
be found in the product specifications.  
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Technical information  
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Disposal of Waste Equipment by Users in Private Households in the European  
Union  
Disposal of Waste Equipment by Users in Private Households in the European Union  
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of y  
waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your wa  
equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more  
E
information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you  
purchased the product.  
Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne  
La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants.  
Au contraire, vous êtes responsable de l'évacuation de vos équipements usagés et, à cet effet, vous êtes tenu de les remettre à un point de collecte agréé pour le recyclage de  
équipements électriques et électroniques usagés. Le tri, l'évacuation et le recyclage séparés de vos équipements usagés permettent de préserver les ressources naturelles et  
s'assurer que ces équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements us  
veuillez contacter votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit.  
F
Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU  
Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an, dass das Produkt nicht zusammen mit dem Restmüll entsorgt werden darf. Es obliegt daher Ihrer Verantwor  
das Gerät an einer entsprechenden Stelle für die Entsorgung oder Wiederverwertung von Elektrogeräten aller Art abzugeben (z.B. ein Wertstoffhof). Die separate Sammlung u  
das Recyceln Ihrer alten Elektrogeräte zum Zeitpunkt ihrer Entsorgung trägt zum Schutz der Umwelt bei und gewährleistet, dass sie auf eine Art und Weise recycelt werden, d  
keine Gefährdung für die Gesundheit des Menschen und der Umwelt darstellt. Weitere Informationen darüber, wo Sie alte Elektrogeräte zum Recyceln abgeben können, erhal  
Sie bei den örtlichen Behörden, Wertstoffhöfen oder dort, wo Sie das Gerät erworben haben.  
D
Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea  
Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici. Gli utenti devono provvedere allo  
smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche. La raccolta e il riciclag  
separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottama  
nel rispetto dell'ambiente e della tutela della salute. Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare, contattare il proprio comune di residenza,  
il servizio di smaltimento dei rifiuti locale o il negozio presso il quale è stato acquistato il prodotto.  
I
Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea  
Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de re  
es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos. El reciclaje y la recogida por separado de esto  
residuos en el momento de la eliminación ayudará a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente. Si desea información ad  
sobre los lugares donde puede dejar estos residuos para su reciclado, póngase en contacto con las autoridades locales de su ciudad, con el servicio de gestión de residuos  
domésticos o con la tienda donde adquirió el producto.  
Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU  
Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vyslou  
zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení. Likvidace vysloužilého zařízení  
samostatným sběrem a recyklací napomáhá zachování přírodních zdrojů a zajišťuje, že recyklace proběhne způsobem chránícím lidské zdraví a životní prostředí. Další inform  
o tom, kam můžete vysloužilé zařízení předat k recyklaci, můžete získat od úřadů místní samosprávy, od společnosti provádějící svoz a likvidaci domovního odpadu nebo v  
obchodě, kde jste produkt zakoupili.  
Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU  
Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe  
affaldsudstyr ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr. Den separate indsamling og genbrug  
affaldsudstyr på tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre, at genbrug finder sted på en måde, der beskytter menneskers helbred samt milj  
Hvis du vil vide mere om, hvor du kan aflevere dit affaldsudstyr til genbrug, kan du kontakte kommunen, det lokale renovationsvæsen eller den forretning, hvor du købte produ  
Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie  
Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval. Het is uw verantwoordelijkheid uw afgedankte  
apparatuur af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur. De gescheiden inzameling en verwerkin  
van uw afgedankte apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu bescher  
Voor meer informatie over waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats, de reinigingsdiens  
of de winkel waar u het product hebt aangeschaft.  
Eramajapidamistes kasutuselt kõrvaldatavate seadmete käitlemine Euroopa Liidus  
Kui tootel või toote pakendil on see sümbol, ei tohi seda toodet visata olmejäätmete hulka. Teie kohus on viia tarbetuks muutunud seade selleks ettenähtud elektri- ja  
elektroonikaseadmete utiliseerimiskohta. Utiliseeritavate seadmete eraldi kogumine ja käitlemine aitab säästa loodusvarasid ning tagada, et käitlemine toimub inimeste tervise  
ja keskkonnale ohutult. Lisateavet selle kohta, kuhu saate utiliseeritava seadme käitlemiseks viia, saate küsida kohalikust omavalitsusest, olmejäätmete utiliseerimispunktist võ  
kauplusest, kust te seadme ostsite.  
Hävitettävien laitteiden käsittely kotitalouksissa Euroopan unionin alueella  
Tämä tuotteessa tai sen pakkauksessa oleva merkintä osoittaa, että tuotetta ei saa hävittää talousjätteiden mukana. Käyttäjän velvollisuus on huolehtia siitä, että hävitettävä la  
toimitetaan sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Hävitettävien laitteiden erillinen keräys ja kierrätys säästää luonnonvaroja. Näin toimimalla varmistetaan myös,  
että kierrätys tapahtuu tavalla, joka suojelee ihmisten terveyttä ja ympäristöä. Saat tarvittaessa lisätietoja jätteiden kierrätyspaikoista paikallisilta viranomaisilta, jäteyhtiöiltä tai  
tuotteen jälleenmyyjältä.  
Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση  
Το παρόν σύμβολο στον εξοπλισμό ή στη συσκευασία του υποδεικνύει ότι το προϊόν αυτό δεν πρέπει να πεταχτεί μαζί με άλλα οικιακά απορρίμματα. Αντίθετα, ευθύνη σας είνα  
να απορρίψετε τις άχρηστες συσκευές σε μια καθορισμένη μονάδα συλλογής απορριμμάτων για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Η χωριστ  
συλλογή και ανακύκλωση των άχρηστων συσκευών θα συμβάλει στη διατήρηση των φυσικών πόρων και στη διασφάλιση ότι θα ανακυκλωθούν με τέτοιον  
τρόπο, ώστε να προστατεύεται η υγεία των ανθρώπων και το περιβάλλον. Για περισσότερες πληροφορίες σχετικά με το πού μπορείτε να απορρίψετε τις άχρηστες συσκευές  
για ανακύκλωση, επικοινωνήστε με τις κατά τόπους αρμόδιες αρχές ή με το κατάστημα από το οποίο αγοράσατε το προϊόν.  
A hulladékanyagok kezelése a magánháztartásokban az Európai Unióban  
Ez a szimbólum, amely a terméken vagy annak csomagolásán van feltüntetve, azt jelzi, hogy a termék nem kezelhető együtt az egyéb háztartási hulladékkal. Az Ön feladata,  
hogy a készülék hulladékanyagait eljuttassa olyan kijelölt gyűjtőhelyre, amely az elektromos hulladékanyagok és az elektronikus berendezések újrahasznosításával foglalkozik  
A hulladékanyagok elkülönített gyűjtése és újrahasznosítása hozzájárul a természeti erőforrások megőrzéséhez, egyúttal azt is biztosítja, hogy a hulladék újrahasz  
egészségre és a környezetre nem ártalmas módon történik. Ha tájékoztatást szeretne kapni azokról a helyekről, ahol leadhatja újrahasznosításra a hulladékanyao  
a helyi önkormányzathoz, a háztartási hulladék begyűjtésével foglalkozó vállalathoz vagy a termék forgalmazójához.  
Lietotāju atbrīvošanās no nederīgām ierīcēm Eiropas Savienības privātajās mājsaimniecībās  
Šis simbols uz ierīces vai tās iepakojuma norāda, ka šo ierīci nedrīkst izmest kopā ar pārējiem mājsaimniecības atkritumiem. Jūs esat atbildīgs par atbrīvošanos
ierīces, to nododot norādītajā savākšanas vietā, lai tiktu veikta nederīgā elektriskā un elektroniskā aprīkojuma otrreizējā pārstrāde. Speciāla nederīgās ierīces sav
otrreizējā pārstrāde palīdz taupīt dabas resursus un nodrošina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informācij
otrreizējai pārstrādei var nogādāt nederīgo ierīci, lūdzu, sazinieties ar vietējo pašvaldību, mājsaimniecības atkritumu savākšanas dienestu vai veikalu, kurā iegādc  
Europos Sąjungos vartotojų ir privačių namų ūkių atliekamos įrangos išmetimas  
Šis simbolis ant produkto arba jo pakuotės nurodo, kad produktas negali būti išmestas kartu su kitomis namų ūkio atliekomis. Jūs privalote išmesti savo atliekamą o  
ją į atliekamos elektronikos ir elektros įrangos perdirbimo punktus. Jei atliekama įranga bus atskirai surenkama ir perdirbama, bus išsaugomi natūralūs ištekliai ir k  
įranga yra perdirbta žmogaus sveikatą ir gamtą tausojančiu būdu. Dėl informacijos apie tai, kur galite išmesti atliekamą perdirbti skirtą įrangą kreipkitės į atitinkamy  
namų ūkio atliekų išvežimo tarnybą arba į parduotuvę, kurioje pirkote produktą.  
Utylizacja zużytego sprzętu przez użytkowników domowych w Unii Europejskiej  
Symbol ten umieszczony na produkcie lub opakowaniu oznacza, że tego produktu nie należy wyrzucać razem z innymi odpadami domowymi. Użytkownik jest od
dostarczenie zużytego sprzętu do wyznaczonego punktu gromadzenia zużytych urządzeń elektrycznych i elektronicznych. Gromadzenie osobno i recykling tego w  
przyczynia się do ochrony zasobów naturalnych i jest bezpieczny dla zdrowia i środowiska naturalnego. Dalsze informacje na temat sposobu utylizacji zużytych u
uzyskać u odpowiednich władz lokalnych, w przedsiębiorstwie zajmującym się usuwaniem odpadów lub w miejscu zakupu produktu.  
Descarte de equipamentos por usuários em residências da União Européia  
Este símbolo no produto ou na embalagem indica que o produto não pode ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar on  
a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro-eletrônicos. A coleta separada e a reciclagem dos equipamento
descarte ajudam na conservação dos recursos naturais e garantem que os equipamentos serão reciclados de forma a proteger a saúde das pessoas e o meio aa  
mais informações sobre onde descartar equipamentos para reciclagem, entre em contato com o escritório local de sua cidade, o serviço de limpeza pública de sa  
em que adquiriu o produto.  
Postup používateľov v krajinách Európskej únie pri vyhadzovaní zariadenia v domácom používaní do odpadu  
Tento symbol na produkte alebo na jeho obale znamená, že nesmie by vyhodený s iným komunálnym odpadom. Namiesto toho máte povinnos odovzda toto zarie  
mieste, kde sa zabezpečuje recyklácia elektrických a elektronických zariadení. Separovaný zber a recyklácia zariadenia určeného na odpad pomôže chráni prírodndoe
zvaobfeirzmpeečzíatbaekzýpsepčôusjúocberjezcbyekrlávcáišeh, oktkoorýmbuundáelncehhroánoidľpuaddsukéalzedbroavviepraEeždinavjonvtin,iékrdopernosstmetrepderoiend.utĎkaat lklšúieppiirlni.ofordmuáccietossteepawroavarndomshzbieprepa rreocygklráaciimzískate na1m4ie5stnom obecnom ú  
Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije  
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Ta znak na izdelku ali embalaži izdelka pomeni, da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki. Odpadno opremo ste dolžni oddati na določenem zbirne  
mestu za recikliranje odpadne električne in elektronske opreme. Z ločenim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in  
zagotovili, da bo odpadna oprema reciklirana tako, da se varuje zdravje ljudi in okolje. Več informacij o mestih, kjer lahko oddate odpadno opremo za recikliranje, lahko dobite  
   
Chapter 15  
Regulatory notices  
The HP All-in-One meets product requirements from regulatory agencies in your country/region.  
This section contains the following topics:  
Regulatory model identification number  
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The  
Regulatory Model Number for your product is SNPRB-0721. This regulatory number should not be  
confused with the marketing name (HP Photosmart C4200 All-in-One series, etc.) or product  
numbers (CC200A, etc.).  
FCC statement  
The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the  
following notice be brought to the attention of users of this product.  
This equipment has been tested and found to comply with the limits for a Class B digital device,  
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection  
against harmful interference in a residential installation. This equipment generates, uses, and can  
radiate radio frequency energy, and, if not installed and used in accordance with the instructions,  
may cause harmful interference to radio communications. However, there is no guarantee that  
interference will not occur in a particular installation. If this equipment does cause harmful  
interference to radio or television reception, which can be determined by turning the equipment off  
and on, the user is encouraged to try to correct the interference by one or more of the following  
measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is  
connected.  
Consult the dealer or an experienced radio/TV technician for help.  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two  
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any  
interference received, including interference that may cause undesired operation.  
Modifications (part 15.21): The FCC requires the user to be notified that any changes or modifications  
made to this device that are not expressly approved by HP may void the user's authority to operate  
the equipment.  
For further information, contact the Manager of Corporate Product Regulations, Hewlett-Packard  
Company, 3000 Hanover Street, Palo Alto, CA 94304, (650) 857-1501.  
Notice to users in Australia  
This equipment complies with Australian EMC requirements.  
146  
Technical information  
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Notice to users in Korea  
VCCI (Class B) compliance statement for users in Japan  
Notice to users in Japan about power cord  
Geräuschemission  
Declaration of conformity (European Economic Area)  
The Declaration of Conformity in this document complies with ISO/IEC Guide 22 and EN 45014. It  
identifies the product, manufacturer’s name and address, and applicable specifications recognized  
in the European community.  
Regulatory notices  
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147  
                   
Chapter 15  
HP Photosmart C4200 All-in-One series declaration of conformity  
148  
Technical information  
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Index  
print cartridge contacts 73  
print cartridge ink nozzle  
area 74  
Symbols/Numerics  
10 x 15 cm photo paper  
load 23  
4 x 6 inch (10 x 15 cm)  
borderless photos  
D
declaration of conformity  
European Economic  
Area 147  
default printer, set as 30  
device  
x
print cartridges 72  
I
color  
no response 104  
not found 130  
4 x 6 inch photo paper, load 23  
color tone, change in print 33  
communication problems  
test failed 131  
two-way communication  
lost 132  
connection problems  
HP All-in-One does not turn  
connection types supported  
printer sharing 15  
control panel  
copy  
disconnected error 126  
documents  
edit scanned 60  
scan 59  
double-sided prints 38, 40  
A
A4 paper, load 21  
addresses, print 44  
after the support period 139  
align print cartridges 71  
alignment  
E
failed 133  
print cartridges 133  
edit photos 52  
edit scanned images 60  
envelopes  
load 25  
environment  
Environmental product  
stewardship program 143  
error messages  
memory cards 126  
reading or writing file 124  
European Union  
recycling information 145  
B
best copy quality 55  
blank  
copy 118  
scan 120  
blank 118  
borderless has borders 118  
fit to page fails 116  
make a copy 55  
missing information 115  
number of copies 56  
borderless copies  
10 x 15 cm (4 x 6 inch)  
borderless photos  
crop is wrong 117  
F
fast copy quality 55  
fax  
speed 55  
print from memory card 52  
brightness, change in print 33  
buttons, control panel 8  
paper width incorrect 130  
fax problems  
poor print quality 97  
smeared ink 97  
FCC statement 146  
file  
invalid name 125  
supported formats 125  
unreadable 124  
unsupported formats 124  
firmware revision mismatch 122  
troubleshooting 114  
crop  
borderless copy is  
wrong 117  
fails 126  
C
cancel  
copy 58  
scan 61  
customer support  
HP Quick Exchange Service  
(Japan) 139  
Korea 140  
cartridges. See print cartridges  
choose paper 18  
clean  
warranty 137, 139  
149  
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fit to page fails 116  
greeting cards 26  
index cards 24  
iron-on transfers 26  
labels 26  
legal paper 21  
letter paper 21  
order  
print cartridges 77  
Setup Guide 78  
G
glass  
User Guide 78  
out of paper 129  
transparencies 26  
H
M
P
HP Photosmart Share  
send images 53  
HP Solution Center, missing  
icons 94  
maintenance  
align print cartridges 71  
page order 42  
paper  
I
check ink levels 67  
clean exterior 63  
clean glass 63  
choose 18  
feed fails 103  
incompatible types 20  
load 21  
misfeed 129  
out of 129  
recommended sizes for  
printing 30  
recommended types 18, 19  
size incorrect 130  
clean lid backing 64  
clean print cartridges 72  
print cartridges 65  
replace print cartridges 67  
self-test report 64  
make a copy 55  
margins  
I
images  
edit scanned 60  
scan 59  
improper shutdown 132  
ink  
drying time 129  
sprays inside HP All-in-  
One 111  
incorrect 108  
text or graphic cut off 109  
media. See paper  
memory cards  
ink cartridges. See print  
cartridges  
ink levels, check 67  
ink, removing ink from skin and  
clothing 76  
install software, troubleshoot 89  
invalid file name 125  
iron-on transfers 43  
digital camera cannot  
read 112  
type incorrect 130  
width incorrect 130  
paper type 31  
phone numbers, customer  
phone support 138  
phone support period  
period for support 138  
photo paper  
e-mail photos 53  
error message 126  
file unreadable 124  
HP All-in-Onecannot  
read 112  
insert 52  
photos missing 124  
J
load 23  
jams, paper 27  
share photos 53  
slots 49  
photos  
borderless 52  
edit 52  
L
labels  
troubleshoot 112  
missing  
load 26  
edit scanned 60  
ink sprays 111  
missing 124  
photo print cartridge 70  
print borderless 36  
print on photo paper 36  
send using HP Photosmart  
landscape orientation 32  
legal paper  
information from copy 115  
load 21  
letter paper  
N
load 21  
normal copy quality 55  
number of copies  
copy 56  
lid backing, clean 64  
load  
10 x 15 cm photo paper 23  
4 x 6 inch photo paper 23  
A4 paper 21  
envelopes 25  
full-size paper 21  
share 53  
poor fax printout quality 97, 99  
portrait orientation 32  
posters 45  
O
on button 8  
preview print job 33  
150  
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Index  
print  
notice to users in Japan  
(power cord) 147  
notice to users in Japan  
2 or 4 pages on 1 41  
photo print cartridge 70  
replace 67  
addresses 44  
blank printout 110  
booklet 40  
borderless fails 104  
borderless photos 36  
both sides of page 38  
cd/dvd labels 37  
correct order 42  
distorted printout 98  
envelopes 44  
notice to users in Korea 147  
regulatory model  
identification number 146  
reinstall software 94  
removing ink from skin and  
clothing 76  
replace print cartridges 67  
reports  
resolution  
troubleshoot problems 83  
print quality 32  
print settings  
brightness 33  
color tone 33  
x
orientation 32  
paper size 30  
print quality 96  
reduce/enlarge 33  
resizing options 33  
saturation 33  
speed 32  
I
envelopes print  
incorrectly 103  
from software application 29  
iron-on transfers 43  
labels 44  
meaningless characters 106  
multiple pages on one  
sheet 41  
nothing happens 106  
on photo paper 36  
photos from memory  
preview 33  
print options 30, 34  
quality, troubleshoot 97,  
reversed page order 108  
special print jobs 35  
transparencies 43  
troubleshooting 103  
vertical streaks 102  
Web pages 45  
S
saturation, change in print 33  
save  
photos to computer 52  
scan  
blank 120  
printer sharing  
crop incorrect 120  
documents 59  
edit image 60  
features 59  
halts 119  
page layout incorrect 120  
Windows 15  
Printing Shortcuts tab 34  
problems  
copy 114  
error messages 122  
scan 119  
text appears as dotted  
lines 121  
Q
quality  
quality, copy 55  
text incorrect 121  
troubleshooting 119  
scan button 9  
scan glass  
clean 63  
self-test report 64  
set  
print options 30, 34  
ship your device 140  
smeared ink, fax 97  
software application, print  
R
Readme file 89  
recycle  
ink cartridges 143  
reduce/enlarge copies  
resize to fit letter or A4 57  
regulatory notices  
declaration of conformity  
(European Economic  
print cartridge protector 70  
print cartridges  
align 71, 133  
clean 72  
clean contacts 73  
clean ink nozzle area 74  
error message 135  
handle 66  
software installation  
reinstall 94  
declaration of conformity  
FCC statement 146  
geräuschemission 147  
troubleshoot 91  
low ink 110  
low on ink 133  
151  
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speed  
copy 55  
stop  
W
copy 58  
scan 61  
support process 137  
I
T
T-shirt transfers. See iron-on  
transfers  
telephone numbers, customer  
text  
cut off 109  
dotted lines on scan 121  
incorrect format on  
scan 121  
incorrect or missing on  
scan 121  
jagged 98  
meaningless characters 106  
not filled in 97  
smooth fonts 98  
transparencies  
load 26  
troubleshoot  
fax problems 97  
hardware installation 89  
jams, paper 27  
Readme file 89  
software installation 91  
USB cable 91  
troubleshooting  
communication problems 79  
copy 114  
error messages 122  
memory card 112  
scan 119  
U
uninstall software 94  
USB cable  
communication lost 132  
152  
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